4231 Call Centre / CustomerService jobs

We're looking for a candidate to fill this position in an exciting company. You will lead the customer facing service team which includes contract management, admin, order and delivery, and contact teams. You will support and develop the team, provide coaching, and celebrate success! You will run an agile team which will best meet the customer's needs, deliver the teams budget, reporting and delivery of KPIs and lead senior managers and supervisors to troubleshoot areas of poor performance and key customer complaint trends A strong Customer Services background and have successfully managed and grown teams. You will have automotive or vehicle leasing experience, and really care about service quality. You will have proven experience creating and leading a customer focussed culture. You will also have a broad understanding and experience in using technology to improve client-facing operations, such as CRM, resource planning tools, telephony. Of course you will have excellent communication skills, strong attention to detail, enthusiastic and high energy!

We're looking for a candidate to fill this position in an exciting company.  Accountability for Driving and Securing Sales & Customer Success Alignment: Accountable for driving alignment for assigned area(s) to successfully achieve Sales & Customer Success outcomes Ongoing business planning in partnership with sales leadership to drive KPIs, enable real-time course corrections, and ultimately achieve business results Build & nurture close partnerships with assigned sales executives Build sales evangelists for Customer Success capabilities and value to promote inclusion and partnership Primary contact into Customer Success for Sales Leadership to alleviate complexity and facilitate alignment Responsibility for Premium CSS Quota Attainment: Owns the Premium CSS quota for their respective Area(s) Designs sales strategy to drive quota attainment Develops Premium CSS weekly forecast and rolls up to Sales & Service Leadership Manages Premium CSS quota distribution to SRMs and manages execution of sales activities to attain quota Understands customer needs and architects appropriate CSS solution to land sale and deliver customer outcomes Influencing Product Sales by Identifying and Brokering Value Engineering Opportunities: Unlock opportunities to leverage Value Engineering services to influence product sales Broker Value Engineering services, Sales alignment, and Customer engagement Enable Value Engineers to leverage the CS Organization to deliver a holistic value assessment    Qualifications (Knowledge, Skills, Abilities): Experience positioning and selling technical services, including building compelling customized statements-of-work Demonstrated history of building relationships with executives and CxO level positions with ability to influence negotiations Experience operating in a matrixed organization and strong track record of driving and influencing cross functional initiatives. Strong operational background with the proven ability to define and leverage business metrics to manage departmental goals Strong leadership skills with the ability to articulate a departmental vision that is aligned with both company and team strategies Demonstrated experience managing and developing teams and collaborating across organizational boundaries, facilitating cross-functional teams, building consensus and obtaining executive buy-in Ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, product, engineering, sales and marketing experts. Proven leadership and interpersonal skills with ability to influence, work, establish and maintain influential relationships with customers and cross functional team members Basic Qualifications: Bachelor's degree in Computer Science, Engineering, or Business Extensive experience in services including management of large teams Positive customer service attitude and willingness to travel (60%) Experience with a 2-tier software distribution model Experience working with partners and creating leveraged services models 

Your Ambition Keeps Cosy Constant We're proud to be the nation's largest owner and operator of gas distribution networks. Our 6,000 colleagues, working across four gas networks, keep the energy flowing to over 12 million homes and businesses. That's half of the UK we keep safe and warm. 24/7. 365 days a year. For the past 200 years. We're super powered up about what our future holds and that's where you come in. As a member of our Apprenticeship Programme, you'll support our growth and innovation and help us to create better, safer tomorrows, today. With us you'll start your career with real purpose and direction and feel genuinely proud about what you do. About our Engineering Apprenticeship As an apprentice working in our Pressure Control and Storage (PC&S) team you'll see we're just as passionate about keeping your energy flowing as we are our own. From day one of your 3-year programme, you'll make an impact on millions of people without them even knowing it. Monitoring and maintaining pressures and controls throughout our gas network, helping to keep the gas flowing safely and reliably to all our customers. You'll be supported by a dedicated programme manager, business mentor and line manager, and our community of apprentices who provide the perfect support network, pulling from their personal experience they'll provide guidance and assistance and you'll inspire each other from the very start. At the end of your apprenticeship you'll have achieved a whole host of qualifications including the Gas Network Craftsperson Level 3 Apprenticeship, all of which will support you moving forward with a career at Cadent. Once qualified as a Lead Engineer in PC&S you'll carry out routine maintenance, fault finding and rectification on a wide range of assets and equipment used in our networks This vacancy is located within Slough. About You We're looking for people who act with pride, purpose and ownership to join our Apprenticeship Programme, along with: 5 GCSEs minimum grade C/4 or equivalent - 2 of which must be Maths and English Language High levels of personal and professional energy - you'll have lots of drive and motivation too! A shared sense of purpose - we're on an exciting journey of growth - do you want to be part of it? A passion for engineering and customer service - We're looking for people who can delight our customers! Team Spirit - We support each other, with all our strengths and differences, to succeed Our Benefits When you're responsible for some of the most challenging and vital work around, it's only right that you receive some of the best rewards and benefits around too. With us, you can expect a starting salary of £17,940 which rises within each year of your training plus additional London allowances. The opportunity to earn a £250 performance bonus, 25 days holiday plus bank holidays, access to our flexible benefits scheme, a generous company pension scheme, £200 contribution towards the cost of driving lessons and whilst on training you'll also receive fully expensed travel and accommodation. The health and well-being of our colleagues is vitally important to us and that's why we offer access to free occupational health services, including physiotherapy and our employee assistance program which offers confidential counselling. We are committed to fostering an inclusive and dynamic working environment and have a number of initiatives in place to support this. These include development programmes designed for female colleagues and an employment scheme aimed at young people with Special Educational Needs and Disabilities which our Graduates play a key role in running. You will have the opportunity on our programme to make a real difference and become one of Cadent's ambassadors for STEM. Representing our programme across the business up to senior stakeholders and within our external communities. Be part of something big. Join us and help shape the future of gas for generations to come. To apply, please follow the below link to Cadent's website; click apply for full job details

My client, a Central Government body, require a Strategic Training Advisor for deployment in KSA from August/ September. This position is a key role within the Policing Advisory Services programme, which seeks to provide advice and ongoing support to sectors of the Ministry of Interior, in terms of building long lasting internal capability. Role · Provide strategic advice on the development of training capability · Support the leadership with advice as it undergoes a major change programme; · Act as the in-country focal point for all training requests, development and delivery in KSA for policing advisory and related projects; · Liaise and coordinate activities · Ensure the integrity of confidential and proprietary information. Role requirement: This is a very high-profile role and the post-holder will need to possess appropriate experience of strategic change management and training and development and will have operated at Chief Officer level. Essential criteria: Demonstrated experience in the following areas: · Educated to degree level; · Establishing relationships at a senior-level to develop leads into new areas of delivery; · Major change management programmes; · Providing strategic advice on developing organisational training capabilities, including training management processes; · Review and design of training strategies, plans and organisational capability development plans; · Strategic review of curriculum design and development; · Monitoring and evaluating the effectiveness of service delivery; · Ensuring an effective performance framework of all training delivered at various levels for the client and providing effective internal reporting; and · Experience of mentoring and coaching senior leaders. Deployment: Rotation of 6 weeks in working in country and 2 weeks off. Expenses: ·Accommodation will be provided ·Flights for official business will be included on a case by case basis ·All Visas are included If you have the skills and experience outlined, do not hesitate in sending though your CV, which must be no longer than 3 pages, along with a cover letter, no longer than 1 page...... click apply for full job details

. Working in a variety of social care settings . Assisting service users with personal care . Assisting service users with moving and handling . Managing behaviours that challenge . Domestic duties . Food preparation . Completion of daily notes and MARR sheets ...... click apply for full job details

Training Services Consultant - East Midlands, East of England and North East When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Training Services Consultant Hours: 37.5 hours per week Location: Home Based (in region) with travel across East Midlands, East of England and North East Salary: Dependent on Experience Contract: Fixed Term (Maternity cover) If you really want to make your mark in a rapidly growing business that is committed to improving the lives of children, young people and vulnerable adults, we have the role for you! About the Group Outcomes First Group is the largest independent provider of high quality foster care and special needs education and care. We are a vital part of local communities in England, Scotland, Wales and Northern Ireland with a renowned reputation for quality and positive outcomes for the people we educate and care for. Our divisional brands include Acorn Education and Care, National Fostering Group and Options. Some of our divisions have been recognised in 2020 as one of UK's top 30 Best Workplaces™ by Great Place to Work. About the Role This is a really exciting time to join the Learning and Talent team as we create a world class learning offering for our carers and employees. The team are currently transitioning to provide an updated high quality, modern training and development offering that will enable outstanding outcomes for our children, young adults and vulnerable adults. We are recruiting for a Training Services Consultant for the East region to cover a period of maternity leave. This role will be responsible for delivering consistently high quality training solutions for our carers and employees. Working in a regional team of two, you will act as the specialist in your area to inform and drive continuous improvement of the learning solutions. Customer service is at the heart of the function, you will go above and beyond to ensure the needs of our carers and employees are met. The areas you will cover will include: Norfolk, Suffolk, Essex, Cambridgeshire, Bedfordshire, Herefordshire, Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland, Northamptonshire. Who we are looking for The successful candidate will have existing experience of delivering a wide variety of training activities to a range of audiences. We are looking for someone who reflects systematically on the impacts of learning to ensure continuous improvement and make sure that learning is embedded. You'll be confident in creating materials, solutions and training that impacts the behaviour of the audience. You'll be in your comfort zone working effectively with a variety of different stakeholders and building trusted relationships. We are looking for consultants with training experience in education, safeguarding, child care, foster carer training as well as some soft skills and management development training Experience within children's services is advantageous, but not essential. Essential Criteria Experienced in delivering wide range of training activities to variety of audiences Knowledgeable of different learning need styles and evidences how these are embedded in course / learning solution materials Engaging in their training style, ensuring everyone is brought along Proven track record of creating materials, solutions and delivering learning that impacts behaviour Systematically measures results and checks embedding of learning Able to talk to anybody at any level and builds professional relationships effectively Puts customer service and experience at the heart of their thinking and approach, going out of their way to delight the customer Why work for us You have the ability to make a real difference to those in our care Holidays starting at 25 days per annum Extensive training suite Career development across the Group Professional support network Pension We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks...... click apply for full job details

Service Support Lead An outstanding opportunity for a talented and highly motivated individual to join the Service Operations Team within an award-winning technical consultancy. Informed Solutions creates economic and social value by helping to build a more inclusive, fair and safe society through the ethical use of technology and data, and investing in digital skills. Our purpose is underlined by action and reflected in how we go about our work, the type of work that we choose to do, and through contributing to the sustainable social, environmental and economic development aims of the communities that we are part of. We commit to supporting local initiatives by donating, sponsoring, volunteering and championing priority areas that deliver significant, positive impact back to society, the environment and more widely to the local, regional and national economies where we operate. Skills and Experience: · Demonstrable experience of leading, operating, managing, and providing end-to-end support for live operational, cloud based, digital UK public sector services, in particular: o Oversight and hands-on management of several 2nd and 3rd line Service Desks comprised of multiple technical delivery teams and high performing analysts using cross-team coordination and collaboration. o Ownership and management of all Service Desk activities, ranging from Severity 1 issues, to business continuity, user queries, and service improvements. o Applying collaborative, cross-domain 'DevOps' ways of working to maintain services with minimum disruption. o Leading daily Service Desk Stand Ups to progress and initiate Incident Management resolution activities. o Leading Incident Management activities across Service Desks and multiple technical delivery teams. o Provisioning and management of 24/7 'out-of-hours' support services for Severity 1 issues. o Supporting digital services that adhere to the Government Digital Service (GDS), including the Service Manual and Service Standards. · Certifications in relevant standards and methods an advantage (e.g. ITIL, DevOps, PRINCE2 Agile etc) · Security vetting clearance to Counter Terrorism Check (CTC) an advantage Required Attributes: · Ability to maintain high standards of individual and team technical delivery, alongside building solid and trusting relationships with clients. · Experience of working within a distributed and fast paced environment. · Strong interpersonal skills, with an ability to exercise good judgement to find solutions - respecting process, but focussing on outcomes · Very thorough, with excellent attention to detail and an understanding of the importance of quality within a professional services organisation · Very strong time management and planning skills, proactively identifying, escalating · Positive, flexible and adaptable with a 'can-do' attitude to overcoming challenges in a demanding delivery environment To apply, please send your CV and a covering letter explaining your suitability for the role and why you want to join Informed Solutions .For further information, please contact People Services on: ...... click apply for full job details

Salary: PPS4 £18,426 (pro-rata, actual salary £10,601.65) Hours: 25 hours per week - 39 weeks per year (term time plus training days) Start date: August 2020 Our client is seeking to appoint a Student Support Assistant to work with students across the academy. The successful applicant will be enthusiastic, flexible, organised and IT literate; it is essential to have competent literacy and numeracy skills, possess good inter personal skills and enjoy a team approach to work. You will be joining a highly ambitious academy with consistently good outcomes and benefit from a rich programme of opportunities in CPD to develop your professional practice and work with a wider team of experienced and caring staff within the academy. If you feel you are a suitable candidate and would like to work for this reputable Academy, then please click apply to be redirected to their website where you can proceed with your application. Here you will find a job description and person specification. Please note CVs are not accepted. Closing date for applications: Friday 26th June 2020 at 9:00am Interview date: Wednesday 1st July 2020 The Academy is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. The position is subject to an enhanced DBS disclosure...... click apply for full job details

Dur to the current situation, the role will start off as a work from home role for the foreseeable future. About the Role As an Advisor you will be involved in a variety of inbound and outbound calls and messages assisting customers with the issues that they may encounter when on the road. The Advisors are provided with training and learn to use some of the most advanced technology available today to assist customers. What do you get from us Annual salary 1 language English GBP 22500 per annum 2 languages English GBP 22500 per annum 3 languages or more English 25000 GBP per annum. A Retention Plan A dynamic position within an international and dynamic company Fully paid training and then coaching on the job Refer a friend bonus Pension plan Internal Career Opportunities. 28 days annual leave including bank holidays. Relocation package

Kick-start your career in the online gaming world and experience the very latest in technology and innovation The Department Being leaders in the field of online gaming entertainment our English customer service teams comprise of specialist hosts who understand the customers needs in context of the industry Our primary focus is to exceed the customers expectations and to execute everything possible to provide them with the best experience From there what follows is professional friendly and knowledgeable service Purpose of the Role This is a very exciting role within the growing Customer Support Department at Digital Outsource Services Operating within the e-commerce industry we provide excellent services to our international clients and their businesses The core element of Digital Outsource Services are our people as we recognize that the employees are the driving force of the business hence we ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the business We are an international company with offices in London Cape Town and Malta London will also be your first stop where you will complete your training and will start working while our immigration team processes your work visa application for Cape Town Full relocation assistance is provided by covering the cost of your flights accommodation and shuttle service from the airport You will be accommodated in a furnished apartment with easy access to the office and public transport Once your visa has been processed and the time has come for you to relocate to Cape Town once again relocation assistance is provided by covering flights shuttle service from the airport and 3 months of free accommodation Our Cape Town office also offers many perks such as a free meal daily free access to our gym return flight home once per year awesome coffee from our onsite coffee bar and Friday bar We have over 1 800 multi-national employees as we provide services in the European Region Canada and Australia The diverse nature and culture of the company gives us the edge in a highly competitive market thus making us an employer of choice in Cape Town Due to the geographical locations we service please note that this position entails shift work based on the 24 7 operational requirements of the organization and its clients Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process Shortlisted candidates may need to complete an assessment Duties include but not limited to - Responding to customer queries by telephone email and online chats in Portuguese Language - Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment - Processing pertinent information into relevant databases - Customer relationship building management - Problem solving tasks during shift - Handling and taking full responsibility for customer related queries - Make outgoing calls and execute outbound campaigns to identified customers e g welcome calls failed purchases etc - Performing extra tasks given by managers shift supervisors as required This job description is not intended to be an exhaustive list of responsibilities The job holder may be required to complete any other reasonable duties in order to achieve business objectives Essential Criteria - Portuguese as home first language essential - Fluent in English able to communicate effectively (read write and speak fluently) - Be available for 24 7 shift rotations - Completed high school qualification - 2 years work experience post qualification Desirable Criteria - Be in a possession of a degree or a diploma Person Specifications Adaptability Flexibility Team Orientation Interpersonal Skills Effectiveness Delivery Planning Organizing Problem Solving Time Management Customer Focus

Kick-start your career in the online gaming world and experience the very latest in technology and innovation DigiOutsource is keeping job applications open As a means to keep you and us safe we are conducting virtual interviews and will delay the jobs start date until the health crisis is over We look forward to “ meeting” you About Us DigiOutsource is more than just a company We re a global technology and e-commerce leader with over 20 years worth of experience in the business From our state-of-the-art offices situated in Cape Town we manage and support operations tech development and customer service for a large international online gaming group based in Europe We are fortunate to host an impressive mix of 41 different nationalities from all over the world under one roof This rare attribute has created a unique environment for our people bringing exposure to multiple cultures skills and experiences uncommon to a South African-based business Were early adopters of cutting-edge tech using the latest tools across multi-platforms Our potential is limitless our future is primed – and were ready to lead the way with you Purpose of the Role Starting your career as a Customer Service Host is just the first stepping-stone in your personal journey Youll be joining a vibrant team in our International Customer Support Operations department learning all there is to know about the online gaming industry With a strong culture and community of knowledge-sharing and up-skilling equal growth opportunities are a way of life at DigiOutsource We believe that youre in charge of directing your future and were happy to give you the tools you need to get where you want to be The Onboarding Process London London will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town Full relocation assistance is provided by covering the cost of your flights accommodation and shuttle service from the airport You will be accommodated in a furnished apartment with easy access to the office and public transport The Onboarding Process Cape Town Once your visa has been processed and the time has come for you to relocate to Cape Town relocation assistance is provided by covering - Flights - Shuttle service from the airport - 3 months of free accommodation Our Cape Town office also offers many perks such as - A free meal daily on shift - Free access to our gym - Subsidised return flight home once per year - Awesome coffee from our onsite Digi Coffee Bar - Free Friday drinks at the Digi Bar - Casual dress code - Referral commission We have over 1 800 multi-national employees as we provide services in the European Region Canada and Australia The diverse nature and culture of the company gives us the edge in a highly competitive market thus making us an employer of choice in Cape Town Due to the geographical locations we service please note that this position entails shift work based on the 24 7 operational requirements of the organization and its clients Duties include but not limited to - Responding to customer queries by telephone email and online chats in Spanish Language - Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment - Processing pertinent information into relevant databases - Customer relationship building management - Problem solving tasks during shift - Handling and taking full responsibility for customer related queries - Make outgoing calls and execute outbound campaigns to identified customers e g welcome calls failed purchases etc - Performing extra tasks given by managers shift supervisors as required This job description is not intended to be an exhaustive list of responsibilities The job holder may be required to complete any other reasonable duties in order to achie

German Customer Service Host About Us DigiOutsource is more than just a company We re a global technology and e-commerce leader with over 20 years worth of experience in the business From our state-of-the-art offices situated in Cape Town we manage and support operations tech development and customer service for a large international online gaming group based in Europe We are fortunate to host an impressive mix of 41 different nationalities from all over the world under one roof This rare attribute has created a unique environment for our people bringing exposure to multiple cultures skills and experiences uncommon to a South African-based business Were early adopters of cutting-edge tech using the latest tools across multi-platforms Our potential is limitless our future is primed – and were ready to lead the way with you Purpose of the Role Starting your career as a Customer Service Host is just the first stepping-stone in your personal journey Youll be joining a vibrant team in our International Customer Support Operations department learning all there is to know about the online gaming industry With a strong culture and community of knowledge-sharing and up-skilling equal growth opportunities are a way of life at DigiOutsource We believe that youre in charge of directing your future and were happy to give you the tools you need to get where you want to be The Onboarding Process London London will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town Full relocation assistance is provided by covering the cost of your flights accommodation and shuttle service from the airport You will be accommodated in a furnished apartment with easy access to the office and public transport The Onboarding Process Cape Town Once your visa has been processed and the time has come for you to relocate to Cape Town relocation assistance is provided by covering - Flights - Shuttle service from the airport - 3 months of free accommodation Our Cape Town office also offers many perks such as - A free meal daily on shift - Free access to our gym - Subsidised return flight home once per year - Awesome coffee from our onsite Digi Coffee Bar - Free Friday drinks at the Digi Bar - Casual dress code - Referral commission We have over 1 800 multi-national employees as we provide services in the European Region Canada and Australia The diverse nature and culture of the company gives us the edge in a highly competitive market thus making us an employer of choice in Cape Town Due to the geographical locations we service please note that this position entails shift work based on the 24 7 operational requirements of the organization and its clients Duties include but not limited to - Responding to customer queries by telephone email and online chats in German Language - Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment - Processing pertinent information into relevant databases - Customer relationship building management - Problem solving tasks during shift - Handling and taking full responsibility for customer related queries - Make outgoing calls and execute outbound campaigns to identified customers e g welcome calls failed purchases etc - Performing extra tasks given by managers shift supervisors as required This job description is not intended to be an exhaustive list of responsibilities The job holder may be required to complete any other reasonable duties in order to achieve business objectives Essential Criteria - German as home first language essential - Fluent in English able to communicate effectively (read write and speak fluently) - Be available for 24 7 shift rotations - Completed high school qualification - 2 years work experience post qualification

Kick-start your career in the online gaming world and experience the very latest in technology and innovation The Department Our foreign customer service teams like our English teams consist of specialist hosts who have knowledge and understanding of the customers within their specific regions These highly skilled and professionally trained hosts deliver the same levels of service but in multiple foreign languages German Dutch Italian French Swedish Finnish Norwegian Greek Russian Japanese Spanish and Portuguese are among some of the many languages we sustain Purpose of the Role This is a very exciting role within the growing Customer Support Department at Digital Outsource Services Operating within the e-commerce industry we provide excellent services to our international clients and their businesses The core element of Digital Outsource Services are our people as we recognize that the employees are the driving force of the business hence we ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the business We are an international company with offices in London Cape Town and Malta London will also be your first stop where you will complete your training and will start working while our immigration team processes your work visa application for Cape Town Full relocation assistance is provided by covering the cost of your flights accommodation and shuttle service from the airport You will be accommodated in a furnished apartment with easy access to the office and public transport Once your visa has been processed and the time has come for you to relocate to Cape Town once again relocation assistance is provided by covering flights shuttle service from the airport and 3 months of free accommodation Our Cape Town office also offers many perks such as a free meal daily free access to our gym return flight home once per year awesome coffee from our onsite coffee bar and Friday bar We have over 1 800 multi-national employees as we provide services in the European Region Canada and Australia The diverse nature and culture of the company gives us the edge in a highly competitive market thus making us an employer of choice in Cape Town Due to the geographical locations we service please note that this position entails shift work based on the 24 7 operational requirements of the organization and its clients Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process Shortlisted candidates may need to complete an assessment Duties include but not limited to - Responding to customer queries by telephone email and online chats in Danish Language - Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment - Processing pertinent information into relevant databases - Customer relationship building management - Problem solving tasks during shift - Handling and taking full responsibility for customer related queries - Make outgoing calls and execute outbound campaigns to identified customers e g welcome calls failed purchases etc - Performing extra tasks given by managers shift supervisors as required This job description is not intended to be an exhaustive list of responsibilities The job holder may be required to complete any other reasonable duties in order to achieve business objectives Essential Criteria - Danish as home first language essential - Fluent in English able to communicate effectively (read write and speak fluently) - Be available for 24 7 shift rotations - Completed high school qualification - 2 years work experience post qualification Desirable Criteria - Be in a possession of a degree or a diploma Person Specifications - Adaptability Flexibility - Team Orientation - Interpersonal Skills - Effectiveness Delivery - Planning Organizin

When everything's connected how we connect is everything… and we'd like to connect with you too We are looking for you to help us deliver exceptional customer experiences as a Customer Service Representative with TTEC in Belfast UK About TTEC We help global brands provide a great experience to their customers build customer loyalty and grow their business We were founded on one guiding principle customer experiences that are simple inspired and more human deliver lasting value for everyone Your role brings that principle to life Life at TTEC As a global company we re always on When one of us is going to bed a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it We work at a fast pace around here and we re not one for keeping the status quo But just because we re busy it doesn t mean we don t know how to have fun We re passionate about throwing company events that bring us together to laugh and celebrate each other s achievements We re also big on taking time out for professional development and giving back So if you re looking for a work-life full of purpose passion and career potential keep reading…As a TTEC Customer Experience Champion You'll Enjoy •Competitive salary bonuses •Advancement and Career Opportunities •Tuition Reimbursement & Retirement Savings •Employee Rewards and discounts What You'll be Doing In this position you ll be fielding questions from customers of Fortune 500 brands You ll be assigned to an account and have full training on the product or service which you ll be assisting customers with As a Customer Service Associate you get to hear the satisfaction from your customer after you ve been able to help them get the most out of their products or services Why You What You Bring Connections are everything here at TTEC That means we connect with our customers our teammates and most importantly with you And the ability to connect yourself is what you bring to the table… along with the following •Native German and English speaker •High School Diploma or equivalent •6 months or more of customer service experience •Competency using Microsoft Windows •Exceptional Communication & Verbal skills •Ability and desire to excel in a fast-paced work environment Interested Apply Today 1 Click on the Apply Now button 2 You've applied now what After successfully completing the online application please make sure your communication lines are open and regularly check your email and text for instructions 3 Thank you for applying - it s time to share this opportunity with your network and experience the happiness of working with friends (besides us of course) Career Changers Welcome HereTime to change your career Whether you ve spent your career on the admin side in receptionist assistant or support roles or you ve been in retail restaurant or hospitality we believe you have the customer focused skills it takes to join our Customer Service associates team For more information about TTEC visit TTECjobs com or search ExperienceTTEC throughout social media to engage in the global conversation font

We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Customer Service Representative-German - Englishwith TTEC inBelfast UK Accepting digital applications for your protection and the protection of our employees Applyonlinetoconnect with us Now more than ever how we connect is everything Ourpurpose is to deliver humanity to business - and it s more relevant than ever before in today's environment We know we're stronger together working towards a purpose that matters As TTEC team members we lift each other up deliver smiles and support our communities Join us in our commitment to deliver amazing experiences About TTEC We help global brands provide a great experience to their customers build customer loyalty and grow their business We were founded on one guiding principle customer experiences that are simple inspired and more human deliver lasting value for everyone Your role brings that principle to life As a TTEC Customer Experience Champion You'll Enjoy - Competitive annual base salary plus bonus based on performance - Excellent relocation package to assist you in moving to Belfast (Including flight assistance and 7 nights hotel accommodation) - Continuous paid training on the latest technology - Private Health Medical Insurance Dental Plan and Eye Care Reimbursements - Private Pension and Life assurance - Kitchen - 25 Annual leave days increasing with service - Potential for rapid advancement in many fields and throughout 17 countries What You'll be Doing As a Brand Ambassador you will be the first point of contact for both our business and consumer customer base responding to multichannel queries We strive on offering the very best levels of customer service and believe in what we say and how we say it leaves a lasting impression with our customers Therefore we will provide you with all the necessary tools training and confidence needed to do a great job On a typical day you'll - Supporting business and consumers via inbound calls emails and live chat queries - Resolving product queries and fielding questions regarding online accounts and customer orders - Complaint handling and resolution - Offering in-depth product knowledge of our range and legislation around the products - Monitoring and engaging consumer questions that come through Social Media - Ensuring the best consumer experience possible is provided - Helping drive sales activity where appropriate and conducting customer surveys Why You What You Bring Connections are everything here at TTEC That means we connect with our customers our teammates and most importantly with you We are looking for dynamic resilient candidates with a positive attitude and excellent interpersonal skills To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers If the ability to connect yourself is what you bring to the table… along with the following - Fluency in German and English - Previous customer service experience especially those with call center experience - Ability to build relationships - Experience of working and collaborating with internal departments - Social Media experience is a benefit - Ability to multitask Apply TodayYou've applied now what After successfully completing the online application please make sure your communication lines are open and regularly check your email and text for instructions Thank you for applying - it s time to share this opportunity with your network and experience the happiness of working with friends (besides us of course) Career Changers Welcome HereTime to change yourcareer Whether you ve spent your career on the admin side in receptionist assistant or support roles or you ve been in retail restaurant or hospitality we believe you have the customer focused skills it takes to join our travel associates team

When everything's connected how we connect is everything… and we'd like to connect with you too We are looking for you to help us deliver exceptional customer experiences as a Customer Service Representative with TTEC in Belfast UK About TTEC We help global brands provide a great experience to their customers build customer loyalty and grow their business We were founded on one guiding principle customer experiences that are simple inspired and more human deliver lasting value for everyone Your role brings that principle to life Life at TTEC As a global company we re always on When one of us is going to bed a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it We work at a fast pace around here and we re not one for keeping the status quo But just because we re busy it doesn t mean we don t know how to have fun We re passionate about throwing company events that bring us together to laugh and celebrate each other s achievements We re also big on taking time out for professional development and giving back So if you re looking for a work-life full of purpose passion and career potential keep reading…As a TTEC Customer Experience Champion You'll Enjoy •Competitive salary bonuses •Advancement and Career Opportunities •Tuition Reimbursement & Retirement Savings •Employee Rewards and discounts What You'll be Doing In this position you ll be fielding questions from customers of Fortune 500 brands You ll be assigned to an account and have full training on the product or service which you ll be assisting customers with As a Customer Service Associate you get to hear the satisfaction from your customer after you ve been able to help them get the most out of their products or services Why You What You Bring Connections are everything here at TTEC That means we connect with our customers our teammates and most importantly with you And the ability to connect yourself is what you bring to the table… along with the following •NativeSpanish and English speaker •High School Diploma or equivalent •6 months or more of customer service experience •Competency using Microsoft Windows •Exceptional Communication & Verbal skills •Ability and desire to excel in a fast-paced work environment Interested Apply Today 1 Click on the Apply Now button 2 You've applied now what After successfully completing the online application please make sure your communication lines are open and regularly check your email and text for instructions 3 Thank you for applying - it s time to share this opportunity with your network and experience the happiness of working with friends (besides us of course) Career Changers Welcome HereTime to change your career Whether you ve spent your career on the admin side in receptionist assistant or support roles or you ve been in retail restaurant or hospitality we believe you have the customer focused skills it takes to join our Customer Service associates team For more information about TTEC visit TTECjobs com or search ExperienceTTEC throughout social media to engage in the global conversation font

We're looking for a candidate to fill this position in an exciting company. Reporting to the Director of Technical Services, you will be a key member of the Technical Services Leadership Team. You will lead a cross-functional team specialised in technical project implementation and lab operational effectiveness consulting, whose mission is to successfully deliver the company customer projects in line with their strategic imperatives. Together with input from other relevant stakeholders/functions within the company, your primary focus will be leading a team of experts in the design, development and execution of pathology solutions in order to optimise service delivery according to tender specifications and customer expectations. You will mainly focus on: Excellence in design and delivery of their customer projects, primarily complex laboratory solutions Collaboration and Leadership in Technical Services and beyond. Building and maintaining effective teams: motivate, recognise, coach and mentor team members Relationship management with key commercial, technical and finance stakeholders Leadership in the prioritisation framework and forecasting process Sustainability through optimal resource allocation, delivering on time and in budget Continuous improvement through optimisation of their systems and tools; resources; processes and people to deliver a sustainable customer experience beyond their expectations Degree educated or equivalent in an engineering, scientific or related field, you will have a successful and considerable proven track record in leading a project office, preferably acquired in the healthcare industry. Qualified to MSP or PRINCE2 or Agile project methodologies, you will need to evidence your success in project leadership to be considered for this role. With strong influencing skills, you will have a proven track record of developing strong relationships with key stakeholders to the highest decision-making level leading to successful business outcomes. A strategic thinker with the ability to prioritise and deliver, you can drive change and a collaborative approach that result in clear problem resolution and go-forward plans. You will have excellent written and verbal communication skills, with the ability to communicate credibly and with impact at all levels internally and externally. Resilient and tenacious you thrive under pressure, and can demonstrate quick learning in new situations with a high level of self-motivation, passion and dedication. You have a proven ability to work effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. Strong analytical skills, you are at ease working with technical and scientific information. Experience of operating in a complex matrix environment and leading a multi-disciplinary team.

Are you looking for a Lead role within a Legal Cost department? Do you have experience dealing with EL/PL and Clinical Negligence cases? Have you managed or mentored a team? If so Keoghs are looking for a Lead Costs Handler to join the team in Bolton. The main purpose of the Lead Costs Handler within the Costs Team is to encourage, mentor and develop members of the team to their maximum potential and to case handle on a reduced caseload of EL/PL/Clinical Negligence matters delivering market leading results. Key Accountabilities Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of deliver Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members Technical development and supervision via competency framework Deliver personal caseload to required company standards and to the fulfilment of personal targets Responsible for hitting daily chargeable target Providing an 'environment' where team members feel motivated and deliver excellence Maximising the personal development of team members, identifying training needs and assist the Team Leader in the creation of succession planning Providing an 'environment' where team members feel motivated and deliver excellence Continuously improving the quality of work in the team, conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans To ensure compliance with the Solicitors Code of Conduct 2007 (as amended) Essential Skills and Attributes: Ability to nurture and encourage team members to give of their best Excellent listening and verbal communication skills Experience of dealing with high value and complex costs files and preparing Points of Dispute and considering Replies Good telephone negotiation skills Previous experience of handling own caseload Have an understanding of the Detailed Assessment process, Cost Case Laws and Insurance Litigation practice & process. Ability to use own initiative Ability to plan and prioritise workloads Excellent listening and verbal communication skills Ability to make decisions Ability to remain calm under pressure Ability to act as part of a team Proficient IT skills Personal Development Lead handlers will be provided with ongoing training opportunities to ensure they feel fully equipped to deal with all the technical and people issues that arise. They will also receive the support of their BUD and HR. Competencies •Effective Communication •Leadership •Coaching & Developing •Prioritising and Organising •Client Skills •Adaptability •People Skills •Commercial Awareness •Drive to Succeed What you can expect from us: A learning culture with employee development at the heart of the people development pathway Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard Monday to Friday - 35 hours per week Benefits Package • Competitive salary • Health Shield Cash Plan • Death In Service - after 1 year • Pension Contribution • Cycle to Work Scheme* • Tech Scheme* • Season Ticket Loan* • Car Parking Scheme* • Gym Flex* • Access to Online Discount Sites • Discounted Gourmet Society Membership • Discounted Tickets for Merlin Attractions nationwide • Discounts at local retail outlets • Flexible Working • 25 days holiday plus 8 bank holidays Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values •We listen, are down to earth and supportive •We work together towards a common goal •We're friendly with a can do attitude •We care about our clients •We evolve Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact Recruitment...... click apply for full job details

Cloud Server Support Team Leader This is a technical role that has two distinct parts: Manage a small team of hosted support engineers to provide 1st line support for our Cloud servers and Remote Backup products [CloudBerry and Veeam]. You will be dealing with a growing number of clients and providing initial support to ensure smooth operation with any serious matters escalated to our cloud hosting partners. This is an area of the business that is growing rapidly so both your role and your team will grow accordingly. Help to manage and design our 'Dashboard' reporting system, developed by the same team, using our EMIR product data [with Codeless/Orbis] Task Centre and Microsoft's Power Bi. Essentially, Task Centre will be used to write data extraction queries in a form that can be directly turned into useful and changing key business information in a graphical and informative format via Power Bi. Ideal candidate The ideal candidate will be at least 'A' level educated with a knowledge of basic Windows Server Administrative tasks, such as creating users, configuring Outlook 365 Email accounts, managing remote backup applications and checking Server Logs and the knowledge of how to stop and start services, install software, etc. Any knowledge of SQL, databases queries and graphical reporting will be an advantage. As team management will be an important and growing part of the role, any experience in heading up cloud server projects or managing teams would be an advantage, but the willingness to take on the responsibility and want to manage a team are equally as important. We are a process driven company and it is important you can follow and help improve our processes for support and development. Previous work experience in an IT customer support role is important along with a cool head, positive phone manner, excellent communication skills and a customer care philosophy. You need to be organised and hard-working and willing to go the extra mile to ensure that our service runs smoothly. Salary and Benefits Depending on skills and experience, circa £22,000 to £25,000 starting salary. 23 days holiday per annum in addition to public holidays. Working hours typically 9 to 5 Monday to Friday. By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible...... click apply for full job details

Healthcare Assistants/Support Workers - Southport Exceptional Pay MCL Resourcing is looking for experienced Healthcare Assistants/Support Workers to provide exceptional care to clients within local Residential and Nursing homes in Southport and surrounding areas. We have work for Healthcare Assistants at a variety of establishments in Southport and the surrounding areas. Do you have a natural friendliness and ability to engage with service users? Do you live in Southport or able to get to Southport by public transport or own transport? Do you want competitive rates of pay, paid holidays and free training to enhance your career development? If you answer yes to the above, then you could be the kind of person we are looking for to join our team! Hours: Flexible working hours to suit your needs Full or part-time Early, late, short and/or long day and night shifts Various locations or set working location Requirements: Care experience is essential Complete our mandatory training modules 6 months experience within the past year Require 2 professional references Undertake a DBS (terms apply) Ideally, must hold a full driving license or live local to the area You must have the right to work within the UK An enhanced DBS check will be required. In return you will receive: Excellent rates of pay Weekly pay Holiday pay Flexible Hours Regular incentives Staff pension Free uniform Free training Full career development support Refer a friend scheme (£50 each time you refer a friend, terms apply) About us MCL Resourcing is a reputable company established in 1999 based in the Northwest with a network of branches. We are committed to supporting our team to ensure they have the right skills to perform their role and further professional development. MCL Resourcing is a growing company with a variety of opportunity for career progression. MCL Resourcing confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, color, age, disability or sexual orientation...... click apply for full job details

Job title: IT Service Operator Location : Potters Bar Job type : Permanent Who we are Canada Life looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job summary The Service Operator will work within the existing Service Operations team, reporting to the Team Lead. Working with the wider team, or individually, you will be responsible for: Providing 2nd line technical support and co-ordination for incident and problem management Liaising with end-users who are either on-site or based at other locations Managing tickets assigned to you, ensuring remediation and providing updates to end-users Adhere to established ITIL and IT processes Providing triage to assist the technical teams Monitoring SLAs to assess priorities Identifying patterns in incidents Demonstrating and promoting knowledge of ITIL process Qualifications/Experience ITIL IT Technical qualification Some experience with full image and application lifecycle Troubleshooting and problem solving experience Customer facing experience Strong attention to detail Excellent communication skills Committed to self-development What you will like about working here As a Canada Life colleague, you will receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You will also receive the support you need with your personal and professional development. Our focus is to have an engaged, committed and motivated work force, operating in a high performing and collaborative culture. We want to create an organisation that offers opportunities for all our people to develop their skills and talent, and build rewarding careers with us. Diversity and inclusion Canada Life is committed to a diverse and inclusive workplace...... click apply for full job details

Platform Support Team Leader Based in Milton Keynes. Please note we are following current public guidelines therefore this role will be home based temporarily. Excellent Salary and benefits package, please state your salary expectations in your application. Domino's is recognised as the world's leading pizza delivery company. From an IT systems perspective you may have experienced our app, website, voice ordered with Alexa or seen the technology in store that we use to deliver an amazing customer experience, but have you considered what happens behind the scenes? With 80% of Domino's sales now taking place online this is an excellent opportunity to join the innovative and dynamic Domino's Technology team. With a goal of creating digital products that are the perfect combination of customer-centricity and great technology we are now looking to recruit a Platform Support Team Leader to join our Infrastructure team. This role is part of the DPG IT Infrastructure Team and responsible for the leadership and management of the Platform Support Team. We're looking for someone who is passionate about technology and able to drive the team to deliver a first-class user experience. The role holder will have a strong technical and service delivery background and able to put themselves into the customers shoes to deliver the highest quality support function. You will also be the Champion for our Digital Workplace. Holding excellent Relevant Industry recognized certification or demonstrable industry experience, you will create the face of the IT Infrastructure Team, providing a friendly, relaxed but professional colleague experience and ensuring that all Incidents and Service Request are dealt with in accordance with our SLA's. You will champion and drive digital transformation whilst working with stakeholders to align our future roadmap and showcase new technology. You will also be expected to have knowledge of the following Strong leadership qualities with a focus on customer experience and colleague development Experienced in incident management and escalation processes Experienced in managing a team of diverse skillsets - with the ability to provide mentoring and guidance. Also strong understanding of the following ITIL, preferably ITIL Foundation Certified Strong knowledge with at least 6 of the following technologies; Microsoft Windows 10, Microsoft SCCM / SCOM Current Branch, Cisco/Meraki Networking, Active Directory (Azure & On-Premise), Group Policy Administration, Office 365, Microsoft Azure & Secure Print Solutions. So if you… Love delivering early and often Thrive on seeing how your work performs, then iterating to get to the best customer outcome Are relentlessly curious and addicted to learning new things - constantly looking for ways to do more, and better Want to work in a fun, honest and transparent environment with great people who will always challenge you to be the best that you can be (and demand the same from you). …then we'd love to hear from you. We're based in spacious, modern offices in Milton Keynes. It's easy to get to by road, even at rush hour, and it's just 30 minutes by rail from Central London. What we are offering For the right person Domino's will provide the opportunity to develop skills and experience with a market leading FTSE 250 brand along with a competitive salary and great benefits such as company pension, private medical and dental, discretionary bonus and of course - discounted pizza! Domino's Pizza is recognised as the world's leading pizza delivery company. It's expertise and passion for delivering hot and fresh pizzas has earned numerous awards and the loyalty of millions of pizza lovers around the world. We regularly create delicious new menu items and we're dedicated to our customers and focused on making a lot of great pizzas - almost 90 million every year!..... click apply for full job details

We're looking for a candidate to this position in an exciting company. Leading the Customer Service operational team to ensure that we deliver a great customer service experience to our clients. Communicating with key stakeholders to management expectations and exceed on commitments Supporting customers through full customer lifecycle managing any Sales, Work Order, Billing or Service issues. Drive a performance management targets-based culture. Anticipate future service requirements and plan accordingly including for example developing and managing new digital channels Provide seamless team working with the Technical Services team. Manage and build the customer service resourcing plan, forecasts and budgets to meet financial /headcount targets. Must have worked in the facilities management sector Previously managed / worked within contact service centres Ideally worked within a customer transformation environment Asset management tools such as Maximo would be advantageous Previously experience in the majority of the below responsibilities

We're looking for a candidate to this position in an exciting company. The main goal is ensuring we manage this change successfully, create a unified set up with embedded best practices, metrics and KPIs that will work long term and springboard us into a more cohesive and better way of delivering value to clients. In particular we're keen to develop and embed new processes (and capabilities), that help make Customer Success at Attest a wonderful development platform for every individual in our team, and a distinctive experience partnering with our clients on their journeys. We want to go from 'great client relationships, excellent feedback and very positive intent' to add 'exceptional, valuable and scalable'. Founded in mid-2015 to make consumer research simple and accessible for anyone, anywhere, Attest is a fast-growing scaleup backed by investors including Silicon Valley leader NEA. Attest is striving toward a world in which anyone can put consumers and data at the heart of every decision, to create and deliver better, more useful services, products and experiences for real people and communities worldwide. In 2019, our team tripled to nearly 100 people, and together we achieved huge commercial, technical and people success. Our plans for 2020 and beyond are big and exciting, and our team is growing fast. A robust set of shared values unites our team. We invest in each other to ensure every Attester has the opportunity, support and encouragement to realise their full potential. We strongly believe everyone should have the autonomy to freely explore new ideas and have a voice in shaping the future of Attest, whilst making sure that the work we do genuinely makes a difference. About the teams Customer Success at Attest is currently divided into Account managers, who are part of the Sales team, and the Attest Centre of Excellence (ACE) who are a separate team focused on expertise, experience and outcomes. Together, the teams are here to guide, encourage, support and advise clients - both exist to delight our clients and deliver the absolute best experience possible. Currently Account Managers are more revenue-focused; committed to driving predictable, repeatable growth by unlocking new opportunities with clients and converting existing value into commercial opportunities. Currently ACE are committed to providing clients with the best possible technical and platform expertise, enabling clients to be more insightful themselves, while also offering our own lens for new ways of achieving goals; aiming to go above-and-beyond client expectations. We currently blend activities like client contact, commercial outcomes like up/cross-sell, engagement outcomes like usage/NPS, and account planning across these teams. There is a lot of collaboration and overlap, which is very positive, but it can be unstructured and unclear at times (and likely doesn't scale well in-line with ARR growth). We don't use any metrics like CSQLs, and we very rarely charge for 'services'. More about the role This is a very exciting and pivotal moment for us - as we look to creating a fully-fledged Customer Success team at Attest. This is about bringing existing teams together, empowering Customer Success roles with clear metrics and priorities, building better outcomes for Attest based on even better experiences for clients. In order to achieve this, we are looking for someone who can advise, guide and inform us on how to best accomplish this, to help make this transition and get it right first time. This role is a fixed-term, to help us as an Interim leader, sharing and building from your experiences to make the most out of the assets and people we have at Attest. The main goal is ensuring we manage this change successfully, create a unified set up with embedded best practices, metrics and KPIs that will work long term and springboard us into a more cohesive and better way of delivering value to clients. In particular we're keen to develop and embed new processes (and capabilities), that help make Customer Success at Attest a wonderful development platform for every individual in our team, and a distinctive experience partnering with our clients on their journeys. We want to go from 'great client relationships, excellent feedback and very positive intent' to add 'exceptional, valuable and scalable'. What you'll be doing Guiding us on how to best merge our current set up into one whole unified team. Keeping in mind our people-first approach and ensuring that whatever we set up will open up and further enable our team members to continue to grow and develop while continuously improving standards with clients. Co-creating an improved structure by learning what areas have shown to require improvement and combining this with your own expertise into your overall plan and recommendations. We'd like you to take the team on the journey with you, so this is 'our' model (not developed in isolation). Quickly understand where there are gaps, educating us on and instilling best practices around CS across the teams and wider business. This will also involve creating, and setting up, new processes that can quickly scale across regions and documenting this so teams can refer back to for quick understanding and standardisation. There will also be elements of teaching us what we don't know. Perhaps it's already clear that we have many helpful ideas… but we're keen to learn from outside experiences, and add new ideas that help us achieve even more. Help to move us from a primarily reactionary led model to a more proactive and prescriptive method of working, where we seek opportunity rather than let it fall in. Work cross functionally to improve on our current client tiering and segmentation model, so that we can better tailor and personalise the approach and allow teams to focus on where they add most value. This includes clarity on 'ownership' of client relationships, understanding frequency/purpose of each client contact, and responsibilities for each aspect of a client's needs. Evaluating our metrics, KPIs and ways of working to identify which ones will continue to meet our new common goals, as well as implementing new metrics which are currently missing. Optimizing time management and effectiveness. Review compensation metrics and remuneration so that we are encouraging the right sustainable, client centric, behaviour across teams, with a team that can scale efficiently. Getting to know how we currently service our clients and help them on their journey with us. Using this knowledge in combination with your own to improve the engagement model and the experience we deliver. Attest has quite a unique approach, and we'd like to keep the best parts, while also objectively upgrading areas that can improve. We believe we can create an exceptional proposition, and we'd love to take some giant leaps forwards. Analysing and making use of the extensive amount of data we have on clients, to support decisions being taken and to spot new gaps and opportunities we should be addressing as part of this change. We're highly data-driven as a company, and we'd love CS to work that way even more. Proactively collecting feedback from individuals at all levels to iterate, align and adapt on any new ways of working for increased adoption and long term success. Work closely with the Director of Client Experience and incoming Head of Account Management, to ensure everything fits together seamlessly and works in accordance with our company goals and values. Ultimately, we aim to create customer advocacy (already present today, just not really structured or harnessed to full potential), build based on verified client outcomes, and to be a true partner with our clients. Who you are Client-centric. Everything we do, we do with the purpose of enriching and benefiting our clients. A passion for clients and the needs to always look for ways to improve how we can help and add better value, so they are successful and happy in the long term, will steer us in the right direction. Empathetic. Change can be very difficult to manage, being an active and avid listener to what is being said, and not said, seeing it from different points of view, is a skill that will ensure any change and strategy is successfully adopted and adhered to. Collaborative. We are a hugely collaborative and cross-functional organisation, where no team operates in a silo. Anything we set up needs to continue to manage the balance between leading and inviting input and collaboration from others so that a final result will continue to enable this cross-functional operation and transparency across teams. You have the wisdom to know that you don't know everything, and the humility to ask for help from those around you. Curious. Curiosity is at the heart of what we do at Attest - discovering and exploring the new. You will want to understand what makes us tick and go after this information proactively. Uncovering the why behind the way things are, approaching all interactions with open minded curiosity. Innovative. Often what we have tried in the past won't work in a different setting. You embrace this and strive to always create something that is better than simply copying what you have done and seen elsewhere. That's how we make Attest special. What you'll bring to Attest A wealth of previous experience in achieving unification across many other businesses, ideally in other SaaS business. Expertise in change management, facilitation around structural change and combining different processes and skill sets. A strategic mindset - what we plant today, we will harvest in future..... click apply for full job details

We're looking for a candidate to fill this position in an exciting company. Setup a new global team of Commercial Account Managers to manage the Renewal base in a scalable way Lead from the front to deliver a world class customer support experience globally and be an integral member of the management team of global sales In collaboration with the sales team and direct reports, define, implement and oversee customer support best practices to optimize the customer experience, strive for globally balanced support coverage and caseloads and enable staff to develop the technical skills needed to effectively address customer issues Develop and deploy strategies, action plans and playbooks to improve the customer experience and increase customer adoption and retention Setup a lead generation machine by segment for the sales team specific to enable account growth and drive new business growth through greater advocacy and reference-ability Drive operational improvements which streamline processes, leverage automation and enable scale Define meaningful and actionable operational metrics for the function and team and build tracking mechanism, tools and governance Champion a culture of continuous improvement and growth: develop common culture and practices for existing team, identify competencies and build career paths, leverage training and development programs for the department and across the customer success organization; stay abreast of best practices in the support industry to identify opportunities for continuous improvement; provide 1:1 coaching of direct reports Build strong internal partnerships with cross-functional teams inside and beyond Commercial Accounts and Customer Success Inspire a culture of trust, customer success and innovation Define and optimize the customer lifecycle 12+ years of customer support experience including at least 3 years of experience leading a globally distributed team Demonstrated success in developing and implementing successful, global customer support/success and renewals teams and processes. A history of building and leading best-in-class teams by creating loyalty, trust, and commitment to organizational goals. Excellent communication skills: able to translate complex issues in an understandable, organized way to customers, upper management, other stakeholders; strong written and verbal communicator; ensures needed follow-up Strong collaboration and relationship building skills: effectively collaborates within own team, cross-functionally and across management levels, and externally with customers and partners; consistently follows-through on commitments and holds others accountable for theirs; able to manage, influence and achieve alignment across a range of different interests and establish common alignment and direction. Hands-on technical support experience and troubleshooting skills with a lead by example management style, and proven experience working productivity improvement tools Strong planning, process, and analytical skills; a driver around the use of data to make decisions. An inspiring transformational leader and change agent capable of setting bold strategic vision/direction and then enabling and implementing change in a collaborative company culture. Ability to influence through persuasion, negotiation, and consensus building

We're looking for a candidate to this position in an exciting company. We are looking to grow by around 5% year on year and placing music at the very heart of the organisation. We are now recruiting for a Head of Operations/Service. This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us on our journey. You will be an energised individual seeking to make that difference. We are looking for someone with a track record of successfully leading the delivery of music education and large scale projects. In order for you to excel in this position you will be confident with excellent interpersonal and communication skills. Experience in managing services and operations is essential, as is a good operational knowledge of a large educational setting would be advantageous, or a good mix of public and private sector experience. A proven track record in supporting improvements, and a passion to improve and specialist skills in engaging with stakeholders at all levels to deliver strategic goals, and management of £multi million budget. The ability to prioritise competing demands and a good attention to detail is essential alongside evidence of managing a large diverse workforce, Educated to a good general standard, excellent IT skills and a flexible approach to work.

We're looking for a candidate to this position in an exciting company. As a member of the senior management team, this post will manage their dedicated helpline project and their membership and services development team and, be the lead for survivor engagement. Experience of both strategic and operational management Knowledge of the Violence Against Women sector and services in Wales The ability to develop strategic networks and respond to a changing environment using a solution-focused approach.

We're looking for a candidate to fill this position in an exciting company. Serve as an expert in the field, providing assistance on large initiatives. Adept in guiding your team on planning and managing multi-disciplinary complex solutions delivery, spanning many interdependent work streams. You will provide both hands-on and advisory assistance across multiple global financial services customers to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will yourself act as an the company evangelist and influence at customer C- level relationships, which leading your team to establish senior customer relationships, to help realize their goals. You enjoy working with large, global financial services firms and have a strong understanding of what it takes (people/ process and technology) for customers to implement successful cloud transformations. You will have a passion for delivering quality outcomes for a diverse and challenging set of financial services customers. Responsible for team management, including headcount planning, hiring, objectives and performance management. Experience in managing program and project management professionals working at large global customers, to deliver complex technology transformational change. You know how to hire the best talent, develop these individuals and coach them to be successful at their customer. You know how to invent new ways of team collaboration and how to empower individuals. Be an evangelist for the Customer Solutions Management function by working across the company teams to provide education and garner feedback on ways to work better both internally and with the customer. Working in collaboration with the WW CSM function leader in Global Financial Services, you will be responsible for defining and maturing the function, while developing new and repeatable processes to benefit the unique customer base. You will be responsible for embedding the best practices in all of the Global Financial Services customer base and assist in adoption across the company accounts. 10+ years leading complex, large scale, technology transformation programs, particularly at large financial services firms 7+ years in a senior client facing role Deep understanding of software development/engineering lifecycle from conception to delivery Demonstrated ability to effectively deliver information at the C-suite/VP level Demonstrated leadership through influence Team management and people development Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment Highly analytical, technically proficient, and able to learn new tools and software quickly Superior written and verbal communication skills Strong listening skills; demonstrated ability to ask effective questions Strong organizational and troubleshooting skills with precise attention to detail Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change PMP/ PgMP and/or SCRUM/Agile/SAFe certified Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred)

We're looking for a candidate to fill this position in an exciting company. You will be responsible for building and growing strong client relationships, working closely with creatives to identify solutions to complex business problems and ensuring smooth deliver of projects. Within the team, you will also be involved in giving strategic direction on new business opportunities. It is essential you have previous PR experience within an healthcare agency environment, and you must be able to demonstrate previous experience of growing and managing a team. This is a great opportunity for someone who is currently operating at Senior Account Manager level and is ready for the next step up in their career!

We're looking for a candidate to fill this position in an exciting company. Regular review of customer issue resolution to ensure timely and quality handling, to drive improved customer satisfaction and reduce escalated complaints due to poor service Undertake P&L reporting for the Business Unit Customer Service function including proposals for improvements that will provide Taylor Wimpey with a better whole life cost position Ensure Customer Service team are Health and Safety trained as required Lead a cross-functional monthly (at least) meeting to review progress of customers through the Customer Journey, ensuring issues are resolved and lessons learnt in the spirit of continuous improvement Share deep-dive root cause analysis of reasons for customer dissatisfaction and drive discussions around appropriate improvement activity e.g. build and product (spec) quality, remediation effectiveness and customer management. Collaborate with other functions in the Business Unit to develop more customer-centric behaviours (recruitment, training, induction and recognition) Regular interaction with Site personnel to develop strong working partnerships and to continue to encourage seeing homes through the eyes of our customers homes through the eyes of our customers Will have worked at a senior level in a customer centric environment and influencing Customer Service strategy Has excellent relationship management with well-formed influencing and networking skills Has excellent relationship management with well-formed influencing and networking skills Can work in a pressured environment but able to remain calm, measured and resilient Has proven budgetary management and commercial experience Can anticipate potential issues and act innovatively and proactively

I am recruiting for an IT Service Operations Manager for a leading Technology company in based in West Yorkshire. This is a Senior Management role with a blend of managerial, strategic and technical elements. You will be responsible for developing and implementing their IT Service Delivery strategy, standards and procedures whilst managing the service delivery team. Your focus will be on professionalising & improving IT Service in-line with IT Service Management industry best practice and professional standards Your mission; Process / Governance based on ITIL Best Practice - Core Support processes Incident, Problem, Change, Transition, Asset and Configuration Management, Quality and Continual Service Improvement Transition from reactive Helpdesk to proactive customer focused structured Service Desk Develop Self Service, Self-Healing and Self Provisioning via automation Align with Infrastructure upgrades and IT delivery model Improve customer satisfaction Your skills; Good working knowledge of Microsoft Office Suite - 2016 & 365 Windows OS - 7, 10, Server (2012 onwards) ITIL Foundation qualification (Practitioner desirable) Strong line management skills Demonstrable experience of implementing improvements within an IT Service Desk Demonstrable ISO270001 knowledge This is a great opportunity to play a key role in driving improvement within the Service Operations function of a great company...... click apply for full job details

Software Support Team Lead - London - perm Our client, a London based Tech business, are looking for a Software Support Team Lead to join their existing product team. Leading a small support team, you will be responsible for guiding customers through complex scripting workflows. Working with key stakeholders in the product team, leading and representing the technical support needs of the product in line with the wider company product strategy. The ideal candidate will have - Experience in writing Java code - Some level of experience working in a software support capacity - Strong ability to grasp complex technical concepts and make them easily understood to others - Strong focus on customer care and empathy for the customers experience - Excellent written and verbal skills in English Excellent package - should this role interest please apply...... click apply for full job details

A pivotal role within the IT support function and supporting the Infrastructure Services Manager by leading the desktop support team to deliver an effective IT support service with a focus on customer service to our, multi-site business user-base across all aspects of desktop and end-user devices; Computer, Application, Telephony, Network and Security. This is a hands-on role split between technical support and management of a desktop support team with geographically separated team members, working different hours and shift patterns. This role will require regular travel to and between the main commutable sites. A positive and go-to attitude is key to achieving the success criteria in this role, driving and motivating the team to achieve the standards and goals set by the Infrastructure Manager and Acorn business. · Co-ordinate support technicians day-to-day ensuring work queues are effectively managed & prioritised · Guide your team to deliver outstanding technical support and excellent customer service · Contribute to the development of IT operational support models · Integral to the development and management of SLAs and managing end-user expectations · Manage support technician resource, incl. shift rotas and weekend ensuring the required business support hours are covered · Bring new ideas & ways of working to improve efficiency and effectiveness of the team · Use positivity & experience to lead, motivate and inspire the desktop support team in a busy environment · Act as a point of escalation and knowledge for Desktop Support Technicians on a daily basis · Assist in 1st, 2nd and 3rd line support ticket resolution when volumes are high or at critical trading periods · During periods of resource constraints, step in and provide cover for desktop technician shifts incl. weekends as required · Contribute to the change management process and transition of systems into live support · Develop and manage KPIs across your support team · Carrying out 1-2-1's, developing and managing team members personal development/training · Pick up training, and knowledge gaps with the support team where identified and work with the Infrastructure Services Manager to develop plans · Leading and mentoring junior members of the team · Hold weekly, monthly team meetings with the support team with a focus on service delivery · Perform regular, documented service review meetings with heads of department and stakeholders · Develop help sheets and FAQ lists for end users. · Represent your team by attending weekly, monthly team meetings with peers and IT Infrastructure Services Manager · Provide weekly, monthly reporting, including statistics on effectiveness of the support desk · Assist in software releases and roll-outs and communication to the end users. · Collaborating with internal technical teams on changes / modifications · Working with the internal technical teams to recreate issues and deliver fixes, testing fixes to ensure problem has been adequately resolved · Perform post-resolution follow ups with customer and technical teams. This role will require a flexible approach to working hours and will involve an element of travel between sites Critical Competencies · Minimum 1 year experience leading an IT service desk or an opportunity for an experienced and proven support technician to take a first step into a role on a management career path · Highly motivated and committed to delivering excellent customer service to our business · Ability to effectively prioritise and execute tasks in a high-pressure environment · Experience working in a team-oriented, collaborative environment · Strong communications skills and ability to interact with a variety of stakeholders · Proactive and logical approach to fault identification, troubleshooting and problem solving · Ability to articulate IT issues to non-IT people · Working knowledge of ITILv3 Experience of supporting several the technologies listed below; o LAN, WAN, DNS & Wi-Fi o Desktop and Server architecture o Storage solutions o Cloud computing platform, principals and services o Perimeter Security Solutions o Microsoft Operating Systems o VOIP & SIP, Telephony, Contact centres o Backup, Recovery & Replication o Virtualisation solutions o Office 365 Platform o Microsoft Teams Collaboration o Security Controls & Standards o Cyber Security Awareness Acorn Insurance have over 30 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. We have teams of highly experienced insurance experts to help our customers find an insurance policy that is just right! With office locations Nationwide, Acorn is well placed to serve our customers' needs now and in the future. In 2018 Acorn Insurance were recognized by Insurance Times as number 1 in the Insurance distribution industry, for outstanding financial performance. This coupled with the recognition that we hold the position of the 25th largest insurance distribution group really does make us a force to be reckoned with. Our Group continues to go from strength to strength and we fully expect our market leading positions in our chosen markets to continue to expand over the forthcoming years. Our ambitions to become the market leader in niche Motor Insurance is within our sights and we will continue to push forward until our goal is realised. Why Acorn Insurance: Acorn want to give you more than a job, we want to give you a purpose and a career. Our aim is to be the leading insurance broker for our customers and we're making it happen by focusing on the behaviours that bring everyone together. By bringing passion, talking straight, embracing change, showing respect, speaking up, keeping promises, giving support, truly listening and actively collaborating, we believe we can really make a difference. Benefits Perk Box Service-related holiday entitlement capped at 24 days Clearly defined progression paths with training and support...... click apply for full job details