5550 Call Centre / CustomerService jobs

ASSISTANT SERVICE MANAGER - MARKET DRAYTON 37.5 hours per week , £19,943 per annum This is a fantastic opportunity for someone looking for a new challenge to work in a person centered positive behaviour organisation. This vacancy is based in Market Drayton in a residential setting supporting adults with learning disabilities and complex needs. About our organisation Bethphage is a registered charity which was established in 1994 and provides support to adults with learning and physical Disabilities in Shropshire and the West Midlands. Everything we do is individually designed to enable people to achieve their potential and meet their objectives and need for support. The people that we support may live in their own home, a home that is shared with other people, their family home or a shared care home. It is the aim of Bethphage to provide outstanding care and support throughout the organisation so it essential that you will be dedicated to providing the highest levels of care that you can. You will be required to create a team that champions excellent support by actively coaching and modelling respectful positive approaches to achieve the greatest possible independence and quality of life for the people we support, based on an understanding of what is important to and for them. Details of the role We provide support to adults with Learning disabilities, challenging behaviours and complex needs in a residential supported living environment. All the people we support require different levels of support with personal care, some individuals require 2-1 support when accessing the community also. Each person has different interests, skill sets, likes and dislikes. You will be required to create a team that champions excellent support by actively coaching and modelling respectful positive approaches to achieve the greatest possible independence and quality of life for the people we support, based on an understanding of what is important to and for them. Flexibility is required as sleep in's, weekend and evening work may be required. You will be working off rota and providing direct support where needed. Primary Duties Communicating effectively Upholding dignity and protecting privacy Working co-operatively Treating people fairly Working responsibly Continuing to learn Essential requirements Level three diploma in Health and Social Care Experience in a supervisory role Full UK drivers Licence Own car Desirable requirements Level 4 or 5 diploma in Health and Social Care or willingness to work towards A full detailed job description can be obtained by contacting our HR team on Benefits of Working for us o Competitive pay o Simply Health Cash Plan o Long service rewards o Contributory Pension scheme o Development opportunities o Recruitment awards o Paid enhanced DBS certificate o Paid training Closing Date 09/11/2019 - Interview date - To be confirmed "To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search...... click apply for full job details

Customer Sales Coordinator Newcastle £20-£22k DOE Immediate Start Temp to Perm Working within the office of a local Electronic company who deal with an exclusive market, providing PCB boards for the Robotic, Medical and Aircraft industry The Role Liaising with existing customers Booking customer quotations Chasing orders and deliveries Administration support Order inputting onto the system Working from data and sourcing new customer data Outbound calling to create sales opportunities and new business Providing product information and quotations Skills and Attributes Accuracy and attention to detail Excellent manner and customer service Working on own initiative Computer literate Sales background with the use of administration The Hours 08:30 - 16:30 Monday to Friday ..... click apply for full job details

Travel Sales and Customer Services Manager - Maternity Cover To £30,000 + Bonus and + Benefits Kent My client is a well established tour operator who specialise in holidays to the USA and Caribbean selling through both the travel trade and the direct consumer. They are now looking to recruit a Travel Sales and Customer Services Manager on a 15 month contract to cover maternity, there is a possibility this role will the become permanent. The Travel sales and Customer Services Manager will be overseeing the operation of the sales and customer service team. They main responsibility of this role is to monitor, improve and drive progress towards sales and reducing operational processing time to increase customer satisfaction levels and productivity within the Customer area. Candidates for this role must have previous travel industry experience at either management, team leader or supervisory levels having previously managed team's of consultants. My clients offer a support and rewarding working environment contributing to complete job satisfaction and enjoyment. Travel Sales and Customer Services Manager Responsibilities: Maintain staffing levels in the sales team on both a short- and long-term basis; to include input into recruitment, rota planning, management of and recording of absence and annual leaveHandling performance management of the team to include training, KPIs development and delivery, ad hoc reviews, as well as annual reviews. Conducting regular meetings and monthly 121's and managing administration of team's existing bookings, issuing of documentation, booking accuracy to ensure monies can be collected and working with the After Care team to ensure that all bookings are fit for travel. Troubleshooting any guest issues pre, during and post departure, including dealing with complaints in conjunction with the Customer Service Team. Performing team training, mentoring performance management to maximise their potential and growth within the company. Travel Sales and Customer Services Manager Experience Required: Previous team management experience within the travel industry managing sales or customer service teams Ability to coach and motivate teams Ability to deliver on set performance targets Travel Sales and Customer Services Manager Salary and Benefits: Base salary to £30,000 + bonuses 30 days annual leave including bank holidays Monday to Friday 9-5...... click apply for full job details

Customer Service Compliance Manager - Hull - Distribution/Logistics Salary : up to £37,800 Base Bonus, Benefits, Mobile, Laptop Our client is a major player in the Distribution Industry The Role As Customer Service Compliance Manager, your primary focus will be to improve and maintain a customer first approach across all aspects of operations. Responsible for coaching, mentoring and motivating office based staff in developing a continuous improvement culture, to drive quality and compliance within the depot to deliver amazing service, you will enjoy accountability for: · Overseeing the depot recruitment process to ensure a strong emphasis is placed on recruiting office staff with customer service skills into all customer-facing positions. · Communicating and collaborating with external and internal contractors, as well as monitoring and improving the telephone response to all customers through call reporting and recording · Monitoring and reviewing all depot administration compliance across H&S, Environmental, HR, Drivers, Transport, ISO and recruitment, ensuring it fulfils all legislative and company requirements · Running, analysing and interpreting data to produce reports identifying non-conformance and putting in measures to address this As part of this role, you will also be expected to assist in the facilitation of meetings and arranging minute taking for H&S and Weekly Shift Manager Meetings to drive accountability...... click apply for full job details

The Company Our client is a specialised company enabling innovation businesses to successfully access the R+D Tax Credit system.It is a highly successful and entrepreneurial business that has thrived on business agility and sales drive. The company has an enviable track record of successful claims and has developed a deep understanding of how innovation businesses can work most effectively with the R+D Tax Credit system. The Role The key goals include the recruitment and development of key service partners enabling professional service partners to refer their clients to the company as if it were their back-office. Professional service segments include IP lawyers, Accountants, VCs, Private Equity, Commercial Bankers, Insolvency, Accelerators, etc. Selecting the most suitable key partners within those categories is vital. Developing the value proposition and narrative most suitable for each type of partner is crucial and the PDM will research the potential partner segments to understand the specific nuances, language, type of interaction, challenges etc for each segment and niche. The PDM will be responsible for achieving a quarterly quota for revenue as agreed on an annual basis with the Managing Director. The PDM will work closely with the Marketing Manager to coordinate communications to selected target partners including through seminars and industry journals, events and online forums. The Candidate Qualifications An undergraduate degree is preferable, and a second degree is desirable. IT, Marketing, Accounting or Business studies would be beneficial, but not essential. Relevant experience will include a minimum five years' experience in B2B professional services environment. Previous roles may include sales, business development, consulting or marketing...... click apply for full job details

An opportunity has arisen for an experienced professional to be appointed to the role of Service Manager to take responsibility for the delivery of supported living services in Lancashire. If you believe that people have a right to choose how to run their own lives, then we would like to hear from you. We are seeking professionally qualified people to take responsibility for the delivery of supported living services The post holders will need to promote an enabling environment, ensuring high standards of professional practice, whilst achieving compliance with external regulatory standards. You will provide specific management, support, advice and motivation to staff teams to ensure that the people who use are services are supported to be as independent as possible and achieve their goals. We are looking for people to join us to help achieve our aim of delivering a truly person-centred support service. To succeed in this role, you will need to have to have relevant professional Qualification at Level 5 in Care or Management e.g. NVQ/SVQ 5, QCF Level 5 Award Certificate or Diploma, HNC, HND, or a Level 4 in Care or Management e.g. NVQ/SVQ 4, QCF Level 4 Award, Certificate or Diploma (also known as BTEC Professional Award, Certificate, Diploma), BTEC Professional Diploma Certificate or Award and working towards a professional Qualification at Level 5 as above. You will also need to have a minimum of four years' experience preferably within the relevant field and a minimum of three years' management experience. You will possess good time management skills and be IT literate. You will be committed to reporting on Service User outcomes and organizational KPI reporting. In this role you will be required to be highly flexible and participate in the 24 hour on-call rotational system providing management support to staff and person-centred approaches to the people who use our service. At Lifeways we value our staff and work hard to develop their skills through the provision of training and support. We are expanding and so there are real opportunities for career development. As well as a commitment to your learning and development, we also offer the opportunity to join, subject to conditions, a company pension plan. If you feel ready for a change and are able to take on new challenges in a growing organisation, we want to hear from you. The successful candidates will be required to undertake an Enhanced Disclosure and Barring Service check or *Protection of Vulnerable Groups Check PVG (*Scotland only). Future Home Care is an equal opportunities employer regulated by the CQC...... click apply for full job details

Customer Quality Manager Buckingham, Buckinghamshire £50,000 - £55,000 Per Annum (depending on experience) Permanent Positions Black Cat Recruitment are currently working with a large recruitment campaign for Europe's leading automotive lighting manufacturer for the prestige & supercar market. Due to significant new investment in personnel, processes and plant throughout 2020, there are opportunities for an experienced, driven and committed Customer Quality Manager. Responsibilities include: Role starts after the Quality New Product Introduction Engineers (NPI) have completed the phase development of a project up to and into serial production Take ownership of APQP documents after issues Give guidance and judgement on product quality during serial production Ensuring that the interests of the customer are represented at the company and that the interests of the company are protected at the customer Primary Duties consist of: Cover the quality assurance role from start of serial production to end of production or supply Supplier Quality Assurance & Customer Liaison Interface with customer visits and requests on quality related issues Visit to customers for liaison purposes Monitor Customer reported performance End Of Line (EOL) scrap analysis, feedback to manufacturing and process engineering of any issues and corrective actions Quality Training Identify training needs within all quality aspect of the business and develop plans for these Production Documentation Maintenance Identify training needs within all quality aspect of the business and develop plans for these Issue and update Operator instructions, Quality & Inspection Standards, Job Packs Deviations / Concessions (Modification permits) Confirm and approve / reject internal deviations When required obtain customer approval Rejects (Scrapped from customers) Ensure all internal staff aware of all non-conforming material at customers Arrange collection or return Investigate cause Rework at Customers Arrange, control, monitor and supervisor inspection and or rework, monitor and approve, control costs Visit and monitor is required Complaints Issue internal & external reports as required (8D, PDCA, CCAR) Close off all 8D's within the specified time frame as set out by the customer Issue internal Quality Alerts and Care Points as required Recalls & Field Service Actions/ Warranty Claims Communicate with customers on all warranty related issues Complete investigation and issue reports/ 8D both internal and external on all issues Communicate with customers on all recall and field service issues, (Follow senior management guidelines) Metrics - report & monitor Daily/Weekly/Monthly End Of Line (EOL) yields Daily/Weekly/Monthly Firewall yields Monthly Customer Concerns - non-warranty returns Monthly Warranty returns and costs Monthly Quality Alerts Monthly 8D's Continuous Improvement (Process) Run and support Continuous Improvement activities Auditing Support and perform internal Product, System, and Process audits where planned, report results, and close out issues Support of 3rd party certification audits Quality Support of Programme Review controls on the various projects and implement poke-yoke where possible Support SREA's and other customer approval / change requests Obtain concessions from customers for projects as and when required Experience & Qualifications required: Ideally a minimum of 5 years experience in a similar role, within an OEM or Tier 1 Automotive supplier A relevant Technical Degree is required Previous Managerial / Team Leading experience is required Strong demonstrable problem solving skills (8D, PPS and advanced problem solving) Inspection / Quality Engineering background able to use measurement equipment, understand technical drawings (GD & T) Automotive sector process knowledge Significant competence with APQP and PPAP implementation Continuous Improvement mentality (6 sigma green belt) / lean manufacturing experience IATF 16949 auditing experience essential (VDA optional) Led transformation quality improvement activities Customer relationship management with Premium OEM customers "Built in" quality experience Microsoft Office predominantly Excel, PowerPoint & Minitab experience If you are an experienced Customer Quality Manager with relevant experience of the Automotive sector and would like to explore these excellent opportunities to progress your career with a 1st tier manufacturer, working with some of the most prestigious car manufacturers in the World, then please apply with your up to date CV...... click apply for full job details

We require a Support Services Manager to manage the operation of support services for the School and Residencies. This will include but not be limited to catering, housekeeping, maintenance, Health and Safety and administration. The successful applicant will work as a member of the Senior Management Team. You will manage, develop, recruit and train team members as required. Ensure communication and implementation of Company policies and regulatory, health and safety and operational standards are adhered to. You will have experience of budgetary systems including capital expenditure and identify and flag potential overspends. Alongside Estates professionals you will project manage refurbishments and building work, meeting with contractors and ensure that best quality services are provided within budget and that works undertaken are to the required standard. Your knowledge of the latest developments in hospitality, catering and maintenance will be up to date and will implement necessary changes along with the Senior Management Team. Rugeley School is an independent day school with associated residencies for children with Autism from the age of 5-19 years. Our school, which opened in May 2000, stands at the forefront in the education of children with Autism. What we offer: On-going training and career progression Enhanced disclosure cost coverage Comprehensive induction Online benefits and cash back rewards Dental Insurance Travel Insurance SMART Pension option Healthcare Cash Plan. Priory Education and Children's Services is a leading company in the UK offering independent behavioural care for commissioners across the UK. With over 100 high quality schools, colleges and homes we focus on making a real and lasting difference for everyone we support. References For all roles we require a minimum of two references. References provided must cover the last 3 years, for all of our services we will need to request all references from where you have worked with either Children or Vulnerable Adults. Please be advised that references will be requested prior to interview for all roles within our schools. About us From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare. Disclosure Priory Education Services is committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with past employers and disclosures with the relevant body at an enhanced level. We are an equal opportunities employer. Priory Education and Children's services will cover the cost of a DBS...... click apply for full job details

Heard of us? We're an award-winning bank; backing people to fulfil life's hopes and dreams. Now is your chance… To support our ambitious growth plans, a substantial investment is being made in the IT Service Delivery function. Our IT teams work across the business and with our external partners to build, manage and support a secure and reliable IT service to meet these exciting plans. As part of this investment, we are adopting a Service Integration and Management ('SIAM') approach to managing both business and information technology services. The intention is to seamlessly integrate services to provide a single business-facing IT organisation that meets business requirements. This is a move away from managing technologies and infrastructure, to one of managing suppliers and services. By making this change the organisation will become more agile and flexible, able to scale services up and down as required to support business growth and expansion. We attract talent; by being fully immersed in our business, influencing and understanding our short, medium and long term aspirations. We develop our people; to ensure they fulfil their hopes and dreams, whilst continuing to meet the needs and expectations of our dynamic business. We are a high performing, high profile team. We have worked hard to establish ourselves as trusted advisors; providing the correct balance of knowledge and challenge which supports managers and leaders make the right decisions at difficult times. The role of Service Transition Manager is really important to us. This role is responsible for ensuring the successful transition of new/changed services from design to live and coordinating activities to ensure technical operations and suppliers receive effective handover from Project to Production. Based in our dynamic Manchester office, you will sit amongst a team of 14 and report to the Service Introduction and Change Manager. What would your day look like? Formulating a comprehensive Service Design Document and ensuring that Transition activities are facilitating the projects requirements to ensure they are sufficiently handing over to live. Act as the gatekeeper for services entering operational support. Identifies and interfaces with key stakeholders to ensure efficient design of new services. Monitoring the design and transition process and ensure any issues are resolved in a timely manner. Provide a consistent and rigorous framework for evaluating the impact of project deliverables upon support models and end to end services. Manage and coordinate request management process for the involvement of service transition activity in project lifecycles. What do we expect of you? Previous experience of working within a Service Transition and Service Design role. Strong knowledge of project lifecycle, working with project managers in transitioning services into live. Strong communication skills to manage a variety of stakeholders across multiple locations. Experience in facilitating teams sourced from multiple departments/disciplines. Ability to facilitate meetings and manage any conflicts to an acceptable resolution. What can you expect of us? A friendly and flexible culture, synonymous with our proposition to our Customers. A smart yet comfortable working environment, well located for the daily commute and those lunchtime errands. A growing organisation that defines itself as being nimble, lean and strong. A drive for continuous improvement, for which you will be empowered to get behind from day one. A visible and approachable ExCo; who you will very likely to bump into whilst making your morning coffee. And of course you will be compensated competitively, with a good range of core benefits and bonus potential. Still Curious? A lot can happen in a year! In 2019 Our Client Group was formed; bringing together two very successful businesses, under our parent company's umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services, with hubs throughout the UK, including London, Reading, Manchester and Cardiff. We also celebrated our 10th Birthday and fundamentally 10 years of helping those with ideas; by saying yes to our customers. We've propelled entrepreneurs on their journeys; we've given first-timers a leg-up onto the property ladder; and we've opened up the lending market to many. As for what the next 12 months has to offer; we are embarking upon the delivery of our Purpose; a Purpose that underpins our next 3 to 5 years as a growing business. Join us today and we will make the same Promises to you as an employee, as we do to each of our Customers. We do not accept speculative agency CVs. Any CV received by Our Client will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position. Our Client is an equal opportunities employer ...... click apply for full job details

Manchester is THE City for Property Development And this is THE role for a leading development/Project Manager to make your own mark on the City's transformation. Client Side - Development Manager/Project Manager - North West Happy to invite commercially driven, experienced delivery professionals into the M&C offices to discuss our partnership with a prestigious Developer and Investor in finding someone to be their North West lead on a huge development shaping a key part of our City. Having delivered multiple mixed-use developments already in your career, you will now have the opportunity to join a collaborative group of like-minded professionals with gravitas not only within property circles. Package circa £70-80,000 If you are open to hearing more, please drop me a line using the below contact details...... click apply for full job details

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team This role sits within the Client Service Management function, managing the interface to clients of FIS hosted services in Europe. The team has the responsibility to manage client engagement for the delivery of services, for the achievement of contracted service levels and for service quality. By applying a framework of governance across the FIS delivery and support organisation, the team ensures that responsibilities to clients are met consistently. What you will be doing As a Client Delivery Manager, you will own the delivery relationship for key clients in the European Retail Payments business comprising the Debit and Prepaid line of business. Managing a team of Client Service Managers and working closely with Account Management, Sales and Executive leadership you will be responsible for driving service quality and stability while contributing to business growth. Key Responsibilities Strategically focused with responsibility for improving client satisfaction and maintaining client communication. Serve as the primary management contact and client liaison during delivery of service, maintaining contact with client at an executive level, focusing on the strategic nature of the relationship. Oversee and lead teams in delivery of services within budget and in accordance with contract requirements. Manage cost elements within service profit and loss driving efficiencies while maintaining service quality. Works to maintain and grow client relationships while ensuring ongoing customer service. Support identification of incremental revenue opportunities and contract renewals. Govern delivery of technical aspects of service with oversight of vendors and subcontractors. Identifies areas where continual improvement can be applied, oversees implementation of resulting change and measures the level of improvement. May work at an FIS or a client location. Other related duties assigned as needed. What you bring Proven track record in client relationship management, service delivery and service management using ITIL processes Experience in a customer facing stakeholder position Financial institution experience or comparable proven service management / consulting / support background with strong financial industry and data processing knowledge Broad understanding of the financial and strategic aspects of the business and participates in and/or establishes initiatives that contribute to the overall success of the company; may also participate in initiatives that contribute to the overall success of the client's business Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction Displays strong oral, written and interpersonal communication skills to effectively manage and/or implement all phases of service delivery within the company and with its clients Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client Demonstrates the ability to lead by example and motivate professional level staff Displays strong leadership qualities, decision making abilities, and strong business judgement Possesses strong personnel management skills What we offer you A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern, international work environment and a dedicated and motivated team A broad range of professional education and personal development possibilities - FIS is your final career step!..... click apply for full job details

Import/ Export Coordinator Have you got previous customer coordination experience? Can process orders, organising international deliveries? Self-sufficient? Then apply today for this opportunity? This is what you'll be doing · Provide day-to-day dedicated customer services support to U.K customers and International customers as required. · Prepare quotations, acknowledge orders, and deal with tender documentation, invoices and associated paperwork. · Answering and resolving customer's queries and offering basic product support by telephone and email. · Organisation and management of order shipments and deliveries and preparation of documentation. (Domestic and export). · Managing all administrational paperwork for the U.K office, completion of supplier forms, basic financial administration etc. · Providing day to day support to the Business Development Manager as required. The experience you'll bring to the team Passionate about customer service and solving problems Self-motivating your workload, may be periods of time working alone in office Well organised and dedicated Ability to travel occasionally within Europe Minimum 5 years' experience within UK and/ or International exporting And this is what you'll get in return £22,000 to £24,000 Excellent progression opportunities Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment...... click apply for full job details

Post-Sales Consultant // £30,000 - £55,000 // Birmingham - 100% Remote Do you want to work with an industry leader in ERP Software currently valued at over £3.5 Billion? A fantastic opening has arisen for a capable post-sales consultant with a technical background to join a multibillion-pound software organisation based in Warrington. This opportunity will see you working to lead a great team of 4 energetic consultants who are delivering and integrating the core product offering across the country with their extensive clientele. You will be heavily involved with assessing customer requirements and translating those to installation roadmaps with the wider technical team. As post-sales consultant you will be predominantly customer facing but must be able to bridge the gap between the technical teams and the clients. A technical background in SQL is required. Requirements: Technical background in SQL (Scripting, Reporting, Analysis etc) VMware/virtualisation Experience Citrix Proven customer facing skills Experience with enterprise software Team player but can work autonomously This role will suit someone who wants to work for an extremely well-established business, with the ability to work remotely when required. If you're a customer facing consultant looking for your step up into leadership please apply for this opportunity and send me you CV!..... click apply for full job details

The Company Our client, established in 2011, is a micro company that specialise in providing financial related advice and information catered individually, to business owner's and professionals. This company are a self-appointed regulator, to the selected list of approved merchant service providers built on the criteria of competitive pricing and rates, not to mention the excellent after sales service. Trainee Corporate Service Provider | Role duties and responsibilities · New Business Development · Chasing warm leads · Efficiently and professionally advise customers · Organize self and workload via a CRM system · Negotiate pricing and rates, sales and objection handling Applicant Our client is looking for a commercial focused, eager to learn individual. Applicants experienced within B2B, customer service with a passion for professional and personal development will be highly desirable. Interested? Apply now or contact Leah at Landers recruitment...... click apply for full job details

Our client, a global independent provider of Loan Agency Services, is searching for a Loans Agency Transaction Manager to join their busy London based team. They are currently expanding their presence internationally due to the success of their offering. The Transaction Manager role would be ideally suited to a commercially minded, client focussed and results driven individual. Key Responsibilities of the Loans Agency Transaction Manager: The Transaction Manager will liaise with all relevant parties and their counsels to facilitate the completion of applicable transaction documentation - from initial review through negotiation, agreement and execution - within scheduled timeframes. Ensuring that all necessary approvals and protections are in place prior to transaction closure The Transaction Manager will act as the primary point of contact for all transaction related issues/queries. Liaising with Loans Agency Client services to ensure the accurate recording and seamless discharge of ongoing transaction obligations. Organising and attending client meetings. Building and maintaining client relationships. Initiating/ensuring correct client billing on an ongoing basis. Providing regular updates to management on transaction progress and related business prospects. Skills required of the Loans Agency Transaction Manager: Broad experience and knowledge of transaction processes and documentation in the syndicated Loans market. Strong relationship management skills. A can-do and resourceful attitude with a commitment to critical and flexible thinking...... click apply for full job details

Brook Street are recruiting for an administrator/customer service representative for our public sector clients who are seeing an unprecedented demand for our services as HM Government and Public Health England Covid 19 outbreak advice begins to take effect across the UK. The role is located in Boston Our client is offering various shift patterns and a competitive pay rate The role is working 37 hours per week, You may be required to work at any time between the hours of 7.45am and 8pm on any day between Monday to Friday and 8.45am to 5pm on Saturday. You will be given advance notice of your personal schedule. In certain circumstances you may be asked to start work at 7am or work up to 10pm. Full learning and development for the role will be provided including Diversity & Equality. Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Your initial job will include: * Providing excellent customer service in a telephony and/or face to face environment to a diverse range of working age customers and employers. * Making decisions regarding benefit entitlement by examining the available facts. * Assessing claims and dealing with enquiries via electronic means * Supporting the Department's aim that digital will become the primary contact channel for all claimant services. * Being part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance You will be perfect for this role if you are; * A good listener * Compassionate * Customer focused * Dedicated If you have these skills or are willing to learn, then this could be the ideal job for you. Our client requires the following essential skills *Excellent Customer Service *Excellent communication skills both verbal and written *Strong IT Knowledge *Previous Admin and Customer Service Experience *A willingness to communicate and advise a wide range of diverse customers in difficult/sensitive circumstances. *A willingness to learn how to deliver a DWP service using digital methods. *The ability to understand and interpret complex information and provide timely explanations. *A willingness to make reducing our costs and providing value for money to the taxpayer a priority. *To be prepared to engage effectively with our partners *Have a desire to showcase public service at its best Please note that we will require you to provide identity documents and prove your right to work in the UK prior to starting in the role. You will need to be able to start in the next 2 to 4 weeks for an initial expected period up to 6 months (with possibility to extend). Successful candidates must pass basic security checks. The pay rate is £10...... click apply for full job details

Exceptional senior management consultant role responsible for shaping and delivering leading edge CX and CRM transformation solutions across sectors. Our client has grown in stature over a period of 50 years to be one of the most prominent and valuable companies in the world. Its growth in brand leadership is a testament to its commitment to the clients, people and communities it serves. It is a multi-hued business committed to customer service and employee development. This key Customer Experience CRM Management Consultant senior role will define and provide consulting services to major organisations covering Marketing and Customer Services Transformation including Sales and Service. You will: Partner with sales in the bid process for the winning of strategic accounts, defining services Act in a key engagement role, providing thought leadership to influence the adoption and outcomes of large and complex CX CRM transformation programmes. Advise on and shape value propositions Assist with the delivery of engagements enable large corporations to transform the sales, marketing and customer service dimensions of their business and operating models. This could also include Sales & Service capabilities across sales operations, contact centres and field services Build the CX team in assigned geographic regions to support planned revenue goals and market targets Define the offering portfolio and contribute to thought leadership This is a vibrant, high profile and expanding practice and opportunities for career and personal development are exceptional. Salary and Package: £80,000 - £110,000 plus bonus plus benefits package Location and Mobility: The successful candidate will be based from our client's London office but needs to be wholly mobile throughout the UK and on occasion mainland Europe Please check you meet the following mandatory requirements before applying: Recent experience at Manager/Senior Manager level or more senior as a Management Consultant in a UK management consultancy or the consulting practice of major IT services employer, working across the full consulting lifecycle Broad experience leading CX/CRM transformation including several of: Customer Experience/Customer Service strategy and design, Customer Analytics, CRM platforms, sales/service/contact centre transformation, eCommerce, Marketing Automation Broad sector experience The ability and willingness to travel extensively Must have a degree We can only accept job applications from candidates who meet the essential selection criteria above and have current Right to Work in the UK. Please apply to Sheila Bradbury, in strictest confidence, quoting reference: JS-6019-SB . WE REPLY TO ALL JOB APPLICATIONS! Please note that we will not send your CV to any third parties without your explicit consent...... click apply for full job details

About the role: We're on the lookout for talented, enthusiastic and driven individuals who can match our aspirations for success, helping us to achieve even more. We're looking for experienced customer service professionals to join our team and hit the ground running. Our Customer Care team are an energetic and friendly bunch, all working hard to ensure that every single shopper truly understands how much we value their custom. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do. Your responsibilities as a Customer Care Advisor will include, but aren't limited to: You will be responding to queries for all of our products, including our FORZA football goal range which is the fastest selling in the UK. You'll be delivering a fantastic experience on the phone, via email, through live chat and over social media. You will have full ownership of customer queries, where possible resolving issues first time and maximising the potential each time. You will make sure all customers' needs are met, providing helpful advice and support, going the extra mile to ensure that the customer leaves happy to recommend and return. You will work alongside your colleagues to spot and monitor trends in queries, continuously suggesting ways to improve our service and ensure that the best experience is given to all customers. There will also be a range of administrative duties, including courier shipment preparation and processing. What you'll need to show us: You must have recent experience of working in a customer facing environment. You're ever professional but have the charisma, energy and interest to establish a rapport with customers, building long-term relationships. Your communication skills, both written and verbal, are excellent and you've got the highest attention to detail. You thrive in fast-paced, changeable environments, you think proactively and meet tight deadlines. You've got the confidence to make real time decisions, think on the spot and initiate action. You'll have an enthusiastic, positive attitude, and you'll thrive on a challenge. You'll be able to work independently and as part of a team. You'll be proficient in MS Word, MS Excel and Outlook. Experience with Microsoft NAV is desirable, but not essential as full training will be given. Hours: 37.5 hours per week across the following shifts: 6.00am - 2.30pm, 9.00am - 5.30pm, 3.30pm - 12.00am Saturdays and Sundays will be included on a shared rota...... click apply for full job details

Customer Service Advisors Required for Immediate Starts! Do you enjoy working in a customer service focused environment? Would you consider yourself a real people person? Looking to progress in the Customer Service and Sales industry? Yes? You are exactly what we are looking for! Hunter Sales and Co are currently recruiting advisors to join our established and successful team. All roles are offered at an entry level position with full training, although experience in sales, retail, customer service, call centres, hospitality, marketing, PR, events management, promotions would always be beneficial! All levels of experience are welcome as we are searching for motivated, outgoing, enthusiastic and ambitious candidates. With your excellent communication skills and positive can-do attitude, you'll be able to promote our client's products and services with ease. With no two days being the same, it is essential that you enjoy problem solving and thrive on new challenges. You should apply for the Customer Service position if you are- Approachable A Good Communicator Customer Service Focused Friendly A Problem Solver What can Hunter offer me? Huge Earning Potential Quick Progression Within The Customer Service Industry Full Training Immediate Start Dates Fantastic Bonus Schemes Lively Team Environment Here at Hunter we are a very excited, upbeat and ambitious group of people. To be in with a chance of securing your spot in our successful customer service team, APPLY NOW. Good luck from the ! At Hunter Sales and Co, we provide a wide range of services including customer acquisition, events, project management and brand awareness. We always stand out from our competitors - why? It's simple. Our interactive style of marketing is completely unique, and this in turn allows us to deliver maximum, immediate and cost-effective results to our clients, including some of the UK's leading brands. We currently have self-employed positions available with a tailor-made commission structure. At Hunter, we offer you the opportunity to move forward within your career, so if you would like to know more information, contact a member of our team today. All successful customer service candidates will be contacted within 30 days of receipt of application. Any unsuccessful candidates details will not be held on file and will be deleted from our records.

We are currently recruiting for our client, the No1 motor trade employer in the North West! We're looking for an experienced Service Booking Administrator within the Manchester area. The main responsibilities will include: Answering customer telephone inquiries in an efficient and courteous manner. Maintain a high standard of customer service whilst taking bookings. To organise the loading of work onto the workshop system, whilst ensuring efficient utilisation of the workshop capacity. Following up customers to book servicing work, MOT reminders and invoicing. The successful candidate will have excellent communication and telephone skills along with the self motivation to help drive service bookings forward. In return you will be offered an attractive salary package and career development. The successful candidate also needs to be reliable, enthusiastic and personable, and will have previous experience in a similar role, although full training will be given. You will be fully conversant with Kerridge, which is essential for this role. Mon - Fri - 8:30am - 5pm Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission. Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager...... click apply for full job details

My client is seeking experienced Customer Service Advisors to assist them during their peak season this year. This can range from 2-5 months in duration and is a full time opportunity. The client offers a supportive and friendly environment, with a great opportunity to work within a welcoming team. The successful candidates must be personable, reliable and possess a professional telephone manner. 5 days per week Shift patterns must include x1 Saturday or Sunday each week (with a week day off to compensate) Hours range from 9am - 8pm (9am - 6pm on weekends) There is often overtime available if you would like it. On site training is provided once you join. Duties Involve: Answering incoming calls and assisting with customer enquiries Processing orders efficiently using a bespoke in-house system Providing delivery information and refund details when necessary Answering queries via email Liaising with other teams on a daily basis Working alongside Line Managers and senior members of staff Experience Required: Previous customer service experience desirable Positive and proactive attitude Organised and good attention to detail Reliable, organised and a great team player

We are looking for an experienced Aftersales Manager for our very well respected clients dealership. The person we are looking for must be an experienced volume Aftersales Manager who has a proven track record. Package will be up to £30k basic / £50k OTE This is a full time role and typically you will be expected to work between 8:30am and 5:30pm Monday to Friday, alternate Saturdays. Have you a proven track record in this role within the automotive industry? If yes, apply now to avoid disappointment and we will make contact about the role. Please ensure your CV is up to date, and has all relevant contact details including address. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission. Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager...... click apply for full job details

Are you interested in joining a dynamic, growing company? If the answer is yes, then Covéa Insurance could be the ideal place for you. Based in our Halifax office, from day one you will be working with a company that places its people at the heart of its organisation. We are looking for someone who has/is… A keen attitude towards learning new things in order to better yourself GCSE grade C or above (or equivalent) in Maths and English Deliver exceptional customer service A professional attitude The ability to achieve or exceed target Strong organisational skills and the ability to prioritise workloads Strong attention to detail coupled with a tenacious mind-set The capacity to manage and deal with change effectively and timely Benefits: 36.25 working hours per week 25 days holiday + bank holidays Competitive pension scheme Additional benefits Salary: £16,500

About the Role Key role in delivering a high level of customer service through effective people scheduling and resourcing. As such, you'll be creating robust and effective resource plans which consider scheduling, recruitment and demand planning, ensuring a broad awareness of key business objectives and changes so you can understand the impact on resourcing and scheduling. Provide ongoing analysis of workloads to determine the anticipated demand Utilise existing tools and helping to develop new tools and models to effectively allocate work Coaching line managers recruitment best practice and how to optimise their resource Work with resourcing teams to make sure that working patterns match the workload and customer demand model About the Client Nationally recognised financial institution What we are looking for The ideal person will be someone with a background in data analysis with good analytical and problem solving skills. You'll have the ability to analyse and understand business issues and the impact that solutions have on a business, demonstrating a robust analytical approach to more complex requirements Knowledge of forecasting and scheduling tools and systems Experience of working with budget forecasting and target modelling Strong interpersonal and communication skills A broad understanding of HR, resourcing and cost management principles and culture About the Offer Up to £40,000 + Excellent Benefits Contact Dan Petrie, Consultant

Our client, the best motor trade employer in the UK, is looking to recruit an experienced and successful Service Advisor. As a Service Advisor you will the first point of contact for customers in the Aftersales department, you will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary. -Dealing with customers' requirements for service and repair work in an efficient and courteous manner. -To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department. -Deliver exceptional levels of customer service. -You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager. -Must have experience in the role, ideally within a prestige dealership. Further training and development with HUGE career prospects Salary - £22k basic plus impressive bonuses, £30-32k OTE but uncapped. The ideal candidate will have a passion for customer service and be full of enthusiasm and desire to succeed Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission. Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager...... click apply for full job details

We are looking for a Mandarin Speaker to become a Customer Service Executive, joining a world-class manufacturing company based in New Milton . If you're personable, a great communicator, strong-willed, and can communicate in Mandarin then this is the role for you! This position comes with a competitive salary and fantastic benefits. What will I be doing? You will be primarily responsible for the day-to-day management of customer accounts in China, providing customers with accurate information about their order at each stage of the process, dealing with any difficulties or complaints along the way. You will need to liaise with different departments across the business and conduct problem solving tasks with internal teams in order to ensure a smooth service for the customer. What do I need? As you will be in communication with the business based in China, you will be strong communication skills in Mandarin as well as strong communication skills in English. Personality is a huge aspect of this role; you should have excellent attention to detail and a strong, personable character. How do I apply? To send us your CV directly, please click "APPLY NOW!" and we will get back to you swiftly. Or to find out more information, give us a call on and ask for Claire O'Kennedy. FPR Group is acting as an Employment Agency in relation to this vacancy...... click apply for full job details

Job Ref: DJKG1251 Job Title: Team Leader / Team Manager (Contact Centre) Location: Stoke-on-Trent Salary: £28k (plus bonus and benefits) Employment Type: Permanent (Shift Patterns) This is a fantastic opportunity for an experienced Team Manager or Team Leader to join an innovative and forward-thinking digitally led organisation. The Team Manager or Team Leader will manage a team of up to 12 customer service agents. This role requires you to be able to work closely with the Customer Service Manager and you will be responsible for delivering and monitoring the day to day responsibility of the team. Responsibilities: Take ownership and responsibility for delivering exceptional customer service Review and analyse performance and KPI's with relevant key stakeholders Develop the team focusing on key motivators to enhance the team and individual achievements and success Work collaboratively with all members of the team and the wider organisation If you are interested in applying for this position, then you will need to have managed a team within a contact centre setting. They are looking for someone who is passionate about delivering exceptional customer service as well as being a strong influencer with a collaborate leadership style. To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship...... click apply for full job details

We have an exciting new opportunity for a Contact Centre Web Online Manager based in our Head Office in Cuffley. This role of a Contact Centre Web On Line Manager is to manage the web online function within the contact centre and to provide top marketing services to prospective and existing customers. You will also promote the Everest brand and generate quality company appointments which drive our sales activity to achieve targeted sales volume. This is a full time position working Monday - Friday 1.30pm-9.30pm Key Responsibilities: Management of all web online activity including web chat Effecting resource planning Implementation of Contact centre strategies and operations Meeting performance targets for efficiency, sales and quality Hold monthly performance review meetings with associates Promoting best practice, the brand in a positive way and providing excellent customer service Liaising with internal managers and marketing to gather information and resolve issues Provide cover in the department for holidays and sickness The right candidate for the role will have experience within the following: Web based contact centre experience Excellent decision making capabilities Experience in managing a team Be IT literate in Microsoft Office Good people management skills Works well under pressure and good time management skills Excellent communication skills, both written and verbal As part of an established team, this is an exciting, challenging and rewarding opportunity. We provide excellent training, offer generous holiday entitlement and provide a shopping discount scheme. If you are interested in this opportunity, please apply now! We are an equal opportunities business and do not discriminate on the grounds of 'Protected Characteristics' as defined under the Equality Act and other relevant UK legislation...... click apply for full job details

Client Project Manager Through continued site and company growth another exciting opportunity has opened up to join a leading contract manufacturing organisation (CMO) for an experienced client Project Manager or Programme Manager. The role is responsible for day to day commercial and operational delivery of a portfolio of client projects. As the programme Manager you will manage both internal and external client's expectations, plans and ensure projects are delivered on budget and time. Ideally you will have a degree, PhD or equivalent, in a relevant scientific discipline such life science/chemistry/pharmacy and have previous experience in project management or Programme Management within the commercial development of scientific products from within pharmaceuticals, API development, Clinical development and product development. Role and responsibilities: · Responsible project plan development including planning and prioritising resource and technical compliance · Engagingregularly with internal stakeholders and external clients · Confident in your abilities to have regular contact to ensure project plans, time lines, challenges are being delivered · Influencing and leading project staff and ensuring deadlines, budgets are met · Strong understanding of quality systems and regulations - GMP, clinical product, pharmaceuticals · Strong proven ability to resolve problems - Projects, resources, technical and planning · Strong negotiation skills and commercial understanding with a desire to create a win/win outcome · Maintain GMP standards within department, ensuring compliance with company quality policy · Ideally customer service experience in delivering complex scientific solutions The company has easy access via road network and good public transport links, offering competitive benefits, and are looking for people who are keen to grow and develop within the organisation. About us: Templarfox if a privately owned recruitment business leading in executive search, management selection, Salary benchmarking and Business development services. The recruiter has stated that all applicants for this job should be able to prove that they are legally entitled to work in the UK and on this occasion TemplarFox Consultancy is acting as an employment agency...... click apply for full job details