Monday to Friday - Temporary contract. Our client is a well-established manufacturer who are looking for an Administrator / Customer Service Advisor / Sales Order Processor to join their fast-growing business. Responsibilities: • General administration • Receptionist duties • Meeting and greeting customers and clients • Order processor duties • Providing outstanding customer service to customers and clients • Liaising with the logistics team to advise when products will be delivered to customers • Making sure that all orders are processed onto the CRM system • Speaking with customers regarding enquiries and processing customer orders • Making outbound calls to clients and customers to inform on changes with deliveries and orders • Handle and answer all telephone calls in a polite and timely manner • Work towards different deadlines Requirements: • Team player • Willing to help different departments with administration duties • IT literate • Confident • Presentable • Keen eye for detail • Organisational skills • Customer service experience is essential • Administration experience They have a very sociable office with a great atmosphere. This is a fast paced environment with outstanding training provided. Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd.
Nov 15, 2018
Monday to Friday - Temporary contract. Our client is a well-established manufacturer who are looking for an Administrator / Customer Service Advisor / Sales Order Processor to join their fast-growing business. Responsibilities: • General administration • Receptionist duties • Meeting and greeting customers and clients • Order processor duties • Providing outstanding customer service to customers and clients • Liaising with the logistics team to advise when products will be delivered to customers • Making sure that all orders are processed onto the CRM system • Speaking with customers regarding enquiries and processing customer orders • Making outbound calls to clients and customers to inform on changes with deliveries and orders • Handle and answer all telephone calls in a polite and timely manner • Work towards different deadlines Requirements: • Team player • Willing to help different departments with administration duties • IT literate • Confident • Presentable • Keen eye for detail • Organisational skills • Customer service experience is essential • Administration experience They have a very sociable office with a great atmosphere. This is a fast paced environment with outstanding training provided. Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd.
HRGO Recruitment are looking for customer advisors/ telephone advisors for a well known distribution centre in Beckton (East London) The Candidate Confident and polite with speaking on the phone Have knowledge of using computers Work well within a team and to support team members People who care about the job and take the position seriously The Client Training is provided, starting on the front desk at first so the candidate can get use to the procedures of the company Intensive training on the phones will be provided, this will include you listening to a team member and learning the different screens Opportunity of going permanent if the client sees a high standard from the candidate Pay Rate Standard Rate - £8.20 Overtime Rate/ Saturdays - £9.20 Sundays £10.20 Options of overtime and weekends but standard Monday - Friday shifts Working hours to be confirmed. Full time and Part time hours If this sounds like a position for you please contact Jade Aldridge asap /
Nov 15, 2018
HRGO Recruitment are looking for customer advisors/ telephone advisors for a well known distribution centre in Beckton (East London) The Candidate Confident and polite with speaking on the phone Have knowledge of using computers Work well within a team and to support team members People who care about the job and take the position seriously The Client Training is provided, starting on the front desk at first so the candidate can get use to the procedures of the company Intensive training on the phones will be provided, this will include you listening to a team member and learning the different screens Opportunity of going permanent if the client sees a high standard from the candidate Pay Rate Standard Rate - £8.20 Overtime Rate/ Saturdays - £9.20 Sundays £10.20 Options of overtime and weekends but standard Monday - Friday shifts Working hours to be confirmed. Full time and Part time hours If this sounds like a position for you please contact Jade Aldridge asap /
Customer Service/Tree Mitigation Specialist x 4 Salary upto £21,000 AAE Plus Benefits A leading client who specialises in the provision of Claims Management and Loss Adjusting Services. Working in partnership with you, they can unlock your potential - learning and growth. When it comes to investing in their employees development, they are unrivalled in the market sector. As a Customer Service/Tree Mitigation Specialist, you will work within our Oriel Mitigation team pursuing third parties, gaining their approval for the necessary vegetation measurers. You will work closely with the award winning Subsidence Team, to help prevent further damage occurring to their customers property. Youll act as first point of contact for third parties and members of our in house Subsidence Services team for any mitigation queries. As well as proactively driving your case portfolio you will be required to: " Provide the desired level of updates to Subsidence Services " Interpret instructions and documentation from Subsidence Services " Interpret and comment on arboricultural reports, site investigation reports, soils analysis and root evidence " Form and maintain working relationships with third parties and local authorities to improve the cooperation and communication concerning tree mitigation matters " Ensure that tree mitigation is handled in accordance with current statute " Provide tree mitigation advice to Subsidence Services " Deal with telephone calls and queries " Raise invoices for work completed and deal with any invoice queries EXPERIENCE REQUIRED " Previous experience within a customer service office environment " Organised, diligent and able to run tasks through to completion " Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes " Excellent communication and negotiation skills " Experience of computer based claims handling system " Ability to deal with demanding customers in a sympathetic but firm manner over the telephone. " Able to cope with a fast changing working environment " A desire to embrace innovative working practices " Ideally educated to A level/ degree standard
Nov 15, 2018
Customer Service/Tree Mitigation Specialist x 4 Salary upto £21,000 AAE Plus Benefits A leading client who specialises in the provision of Claims Management and Loss Adjusting Services. Working in partnership with you, they can unlock your potential - learning and growth. When it comes to investing in their employees development, they are unrivalled in the market sector. As a Customer Service/Tree Mitigation Specialist, you will work within our Oriel Mitigation team pursuing third parties, gaining their approval for the necessary vegetation measurers. You will work closely with the award winning Subsidence Team, to help prevent further damage occurring to their customers property. Youll act as first point of contact for third parties and members of our in house Subsidence Services team for any mitigation queries. As well as proactively driving your case portfolio you will be required to: " Provide the desired level of updates to Subsidence Services " Interpret instructions and documentation from Subsidence Services " Interpret and comment on arboricultural reports, site investigation reports, soils analysis and root evidence " Form and maintain working relationships with third parties and local authorities to improve the cooperation and communication concerning tree mitigation matters " Ensure that tree mitigation is handled in accordance with current statute " Provide tree mitigation advice to Subsidence Services " Deal with telephone calls and queries " Raise invoices for work completed and deal with any invoice queries EXPERIENCE REQUIRED " Previous experience within a customer service office environment " Organised, diligent and able to run tasks through to completion " Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes " Excellent communication and negotiation skills " Experience of computer based claims handling system " Ability to deal with demanding customers in a sympathetic but firm manner over the telephone. " Able to cope with a fast changing working environment " A desire to embrace innovative working practices " Ideally educated to A level/ degree standard
Our client a busy Logistics company based in Nottingham are recruiting for Customer Service Coordinators due to an increase in business. This role is full time Monday to Friday and requires 1 in 3 Saturdays to be worked also. It is a temporary to permanent role after 12 weeks subject to performance. Successful candidates will be responsible for meeting internal service level agreements and also have the responsibility of ensuring that all response times and standards are met. You will be dealing with a large volume of customers and communication channels will be both via the telephone and also email. To succeed in this job you be adaptable to different situations and able to understand and react accordingly. Main Responsibilities * Ensure quality of customer services * Dealing with high volumes of enquiries via telephone, email and internal alerts * Establish and maintain good working relationships and with customers and staff * Handle and resolve customer complaints * Any other work as required Personal Specification * Self-motivated * Diplomatic and reliable * Enthusiastic and effective team member * Customer service experience (desired but not essential) * Strong organisational, communication and interpersonal skills (written and verbal) To apply for this role please contact Gregg Wallace or one of the team on or email Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://privacy
Nov 15, 2018
Our client a busy Logistics company based in Nottingham are recruiting for Customer Service Coordinators due to an increase in business. This role is full time Monday to Friday and requires 1 in 3 Saturdays to be worked also. It is a temporary to permanent role after 12 weeks subject to performance. Successful candidates will be responsible for meeting internal service level agreements and also have the responsibility of ensuring that all response times and standards are met. You will be dealing with a large volume of customers and communication channels will be both via the telephone and also email. To succeed in this job you be adaptable to different situations and able to understand and react accordingly. Main Responsibilities * Ensure quality of customer services * Dealing with high volumes of enquiries via telephone, email and internal alerts * Establish and maintain good working relationships and with customers and staff * Handle and resolve customer complaints * Any other work as required Personal Specification * Self-motivated * Diplomatic and reliable * Enthusiastic and effective team member * Customer service experience (desired but not essential) * Strong organisational, communication and interpersonal skills (written and verbal) To apply for this role please contact Gregg Wallace or one of the team on or email Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://privacy
Do you have supplier, customer service and supply chain experience ? Can you manage supplier and customer relationships? Do you have experience in a technical or chemical role which is commercially focused? The company are a leading distribution and trading company who specialise in chemicals and raw materials. They have a wide product range and deliver their products on a global scale. This company specialises in consistently providing their customers with exceptional quality as well as solutions to their problems. To be successful in the role you will come from a technical or chemical commercial background. You will be experienced in supplier and customer service as well as supplier management. The company are based just North of Cambridge. This position would be great for someone from a Pharma or Chemicals background and is looking for their next challenging position within a busy growing office. For this position you will be responsible for:- Managing supplier relationships as well as product portfolio Mange order process ensuring a smooth customer journey Get customer documents uploaded on the system and update CRM system Process purchase orders and supplier invoices Organise import of goods Processing customer orders To be successful in this role, you will have; Proven customer service skills An understanding of the supply chain process A keen eye for detail and strong communication skill A second language would be an advantage however is not essential Experience within the Pharma or Chemical Sectors This is an exciting opportunity to grow with a successful business in a busy team. The salary for this role is between £28,00 - £30,000 per annum. If this sounds like to perfect role for you, please just call me for a chat!
Nov 15, 2018
Do you have supplier, customer service and supply chain experience ? Can you manage supplier and customer relationships? Do you have experience in a technical or chemical role which is commercially focused? The company are a leading distribution and trading company who specialise in chemicals and raw materials. They have a wide product range and deliver their products on a global scale. This company specialises in consistently providing their customers with exceptional quality as well as solutions to their problems. To be successful in the role you will come from a technical or chemical commercial background. You will be experienced in supplier and customer service as well as supplier management. The company are based just North of Cambridge. This position would be great for someone from a Pharma or Chemicals background and is looking for their next challenging position within a busy growing office. For this position you will be responsible for:- Managing supplier relationships as well as product portfolio Mange order process ensuring a smooth customer journey Get customer documents uploaded on the system and update CRM system Process purchase orders and supplier invoices Organise import of goods Processing customer orders To be successful in this role, you will have; Proven customer service skills An understanding of the supply chain process A keen eye for detail and strong communication skill A second language would be an advantage however is not essential Experience within the Pharma or Chemical Sectors This is an exciting opportunity to grow with a successful business in a busy team. The salary for this role is between £28,00 - £30,000 per annum. If this sounds like to perfect role for you, please just call me for a chat!
We're looking for friendly, enthusiastic and engaging people to make our players' day, every day. It's all about doing things to make our players and staff really feel like part of our community, all in it together, everyone friendly with everyone. Things like… remembering players' names listening to stories and chatting about their day serving them their cup of tea, made just the way they like it carrying their shopping bags or holding their umbrellas making Bingo accessible to everyone finding new ways to delight helping newbies understand how to play It doesn't matter if you don't know how to play Bingo yet (but you gotta be up for learning). The most important thing is that you love making people feel at home. If that's you, apply today - we'd love to hear from you. You'll get… In return for everything you bring, we offer an exciting role in a dynamic, rapidly-expanding business and a competitive rewards package. You'll also get massively discounted food in our clubs and free Bingo every month (because of course). Plus, Hosts get all this from day one: A generous recognition and reward scheme 28 days annual leave including public holidays Pension scheme Love2Shop - an everyday benefits scheme Apply now and we'll be in touch as soon as possible. So, why Buzz Bingo? We're proud to be the UK's biggest Bingo club on the high street - and we're still growing. That means we need more excellent people to join us for the exciting journey ahead. We're rebranding, going online, and everyone here has a very important role to play in building a Bingo community with real heart. We go the extra mile Joining us means joining our family. We know lots of companies say that, but we really believe it's true. Our teams in Club Support Centre and our clubs across the country are smart, energised, and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and help you accomplish the right results - whatever your role. We're dedicated to building a Bingo community to be proud of every single day and making our players feel as much a part of our family as we do.
Nov 15, 2018
We're looking for friendly, enthusiastic and engaging people to make our players' day, every day. It's all about doing things to make our players and staff really feel like part of our community, all in it together, everyone friendly with everyone. Things like… remembering players' names listening to stories and chatting about their day serving them their cup of tea, made just the way they like it carrying their shopping bags or holding their umbrellas making Bingo accessible to everyone finding new ways to delight helping newbies understand how to play It doesn't matter if you don't know how to play Bingo yet (but you gotta be up for learning). The most important thing is that you love making people feel at home. If that's you, apply today - we'd love to hear from you. You'll get… In return for everything you bring, we offer an exciting role in a dynamic, rapidly-expanding business and a competitive rewards package. You'll also get massively discounted food in our clubs and free Bingo every month (because of course). Plus, Hosts get all this from day one: A generous recognition and reward scheme 28 days annual leave including public holidays Pension scheme Love2Shop - an everyday benefits scheme Apply now and we'll be in touch as soon as possible. So, why Buzz Bingo? We're proud to be the UK's biggest Bingo club on the high street - and we're still growing. That means we need more excellent people to join us for the exciting journey ahead. We're rebranding, going online, and everyone here has a very important role to play in building a Bingo community with real heart. We go the extra mile Joining us means joining our family. We know lots of companies say that, but we really believe it's true. Our teams in Club Support Centre and our clubs across the country are smart, energised, and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and help you accomplish the right results - whatever your role. We're dedicated to building a Bingo community to be proud of every single day and making our players feel as much a part of our family as we do.
Customer Service Executive Location: Denham Salary: £16'000-£22'000 We are currently working with a large corporate company based in Denham who are looking for a few customer service superstars! They are recruiting a couple of roles now as they have recently progressed a lot of staff higher within the business, so gaps are available. This company do not recruit very often, so make sure you grab the chance to get in whilst you can! Do you love building relationships with clients and customers? Do you have excellent attention to detail and always keep on top of your administration duties? You could be perfect for this role. The benefits for this company are superb including working in stunning offices! including a chill out, PlayStation and TV zone for break times! They are willing to bring on board and train candidates that do not have an office background, although that would be a bonus. So if you are not shy of hard work and have a winning personality please apply for this role today! Your dream role could be right around the corner! Duties include: Answering inbound calls and making outbound calls Answering all queries and questions that customers have Data entry of all customer details on the system Making sure all prices are negotiated Sending out paperwork and letters to customers Meeting and greeting customers on site when needed Process proposals Processing payments
Nov 15, 2018
Customer Service Executive Location: Denham Salary: £16'000-£22'000 We are currently working with a large corporate company based in Denham who are looking for a few customer service superstars! They are recruiting a couple of roles now as they have recently progressed a lot of staff higher within the business, so gaps are available. This company do not recruit very often, so make sure you grab the chance to get in whilst you can! Do you love building relationships with clients and customers? Do you have excellent attention to detail and always keep on top of your administration duties? You could be perfect for this role. The benefits for this company are superb including working in stunning offices! including a chill out, PlayStation and TV zone for break times! They are willing to bring on board and train candidates that do not have an office background, although that would be a bonus. So if you are not shy of hard work and have a winning personality please apply for this role today! Your dream role could be right around the corner! Duties include: Answering inbound calls and making outbound calls Answering all queries and questions that customers have Data entry of all customer details on the system Making sure all prices are negotiated Sending out paperwork and letters to customers Meeting and greeting customers on site when needed Process proposals Processing payments
Contact Centre Leader - Retentions An exciting opportunity has arisen in our Retail (Contact Centre) department, for a Retentions Contact Centre Leader. This role will be of interest to commercially astute, strategically minded individuals that are accustomed to leading from the front, working as part of a multi-site team to embed change and drive operational performance. The Role: As a senior member of the Retail Contact Centre team, you will take a lead in the development of the Contact Centre and its colleagues, to deliver excellent customer service to Hastings Direct customers. You will lead and coach a team of up to 8 Team Leaders, with ultimate responsibility for the performance of c. 100 FTE in a multi-skilled area. You will be a strategic thinker, ready to roll up your sleeves and take a hands on approach with focus on motivating your teams, developing talent in your area, and driving performance. You will inspire excellence in customer service through leading by example and providing clear direction. You will have an ability to proactively engage and influence stakeholders throughout the business, creating a high performance culture that puts our colleagues and customers at the heart of what we do. Your remit will include the following: · Create a vision for the future, bringing goals and objectives to life for the teams to engage, motivate and inspire · Deliver effective communications on performance, standards, policies, product and procedures · Effectively coach your Team Leaders to develop desired behaviours and performance levels · Maximise the performance of the contact centre against individual, site and business objectives through effective performance management and engagement · Review performance across teams and share best practice · Implement strategies within the contact centre that support delivery of excellent service to customers keeping us ahead of the competition · Effectively analyse customer and colleague data to drive service improvementsmaximise positive outcomescustomer · Demonstrate a positive approach to challenges and create effective solutions · Act on customer feedback to ensure continuous improvement to service delivery Required experience: A strong track record of leading and developing teams to achieve commercial goals in the right way, accustomed to working in a high driven performance environment Proven experience of effective change management Robust understanding and experience of working in a regulated environment in a leadership capacity Ability to influence and motivate at all levels Strong planning and organisational skills Effective communication skills, both verbal and written Passionate about developing colleagues Strong problem solving skills Highly motivated and inspirational Business focused and commercially aware Advantageous experience: · Contact Centre background · Experience with driving digital adoption through the contact centre · Benefits for you: · Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application - · Flexible working opportunities · Up to 10% bonus earning potential · 25 days holiday · Life assurance · Competitive pension · Flexible benefits - buy or sell holidays · Discounted Hastings Direct products · A friendly, dynamic and flexible environment with a test-and-learn culture · Structured career path that rewards achievements and solid performance · Ability to contribute to real change About us Hastings Group, a FTSE 250 listed entity, is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.6 million customers in the UK, employing over 3,000 colleagues. The Group comprises two trading entities; Hastings Insurance Services Limited (trading as "Hastings Direct"), a UK retail intermediary, and Advantage Insurance Company Limited, a Gibraltar based insurance underwriter. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Nov 15, 2018
Contact Centre Leader - Retentions An exciting opportunity has arisen in our Retail (Contact Centre) department, for a Retentions Contact Centre Leader. This role will be of interest to commercially astute, strategically minded individuals that are accustomed to leading from the front, working as part of a multi-site team to embed change and drive operational performance. The Role: As a senior member of the Retail Contact Centre team, you will take a lead in the development of the Contact Centre and its colleagues, to deliver excellent customer service to Hastings Direct customers. You will lead and coach a team of up to 8 Team Leaders, with ultimate responsibility for the performance of c. 100 FTE in a multi-skilled area. You will be a strategic thinker, ready to roll up your sleeves and take a hands on approach with focus on motivating your teams, developing talent in your area, and driving performance. You will inspire excellence in customer service through leading by example and providing clear direction. You will have an ability to proactively engage and influence stakeholders throughout the business, creating a high performance culture that puts our colleagues and customers at the heart of what we do. Your remit will include the following: · Create a vision for the future, bringing goals and objectives to life for the teams to engage, motivate and inspire · Deliver effective communications on performance, standards, policies, product and procedures · Effectively coach your Team Leaders to develop desired behaviours and performance levels · Maximise the performance of the contact centre against individual, site and business objectives through effective performance management and engagement · Review performance across teams and share best practice · Implement strategies within the contact centre that support delivery of excellent service to customers keeping us ahead of the competition · Effectively analyse customer and colleague data to drive service improvementsmaximise positive outcomescustomer · Demonstrate a positive approach to challenges and create effective solutions · Act on customer feedback to ensure continuous improvement to service delivery Required experience: A strong track record of leading and developing teams to achieve commercial goals in the right way, accustomed to working in a high driven performance environment Proven experience of effective change management Robust understanding and experience of working in a regulated environment in a leadership capacity Ability to influence and motivate at all levels Strong planning and organisational skills Effective communication skills, both verbal and written Passionate about developing colleagues Strong problem solving skills Highly motivated and inspirational Business focused and commercially aware Advantageous experience: · Contact Centre background · Experience with driving digital adoption through the contact centre · Benefits for you: · Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application - · Flexible working opportunities · Up to 10% bonus earning potential · 25 days holiday · Life assurance · Competitive pension · Flexible benefits - buy or sell holidays · Discounted Hastings Direct products · A friendly, dynamic and flexible environment with a test-and-learn culture · Structured career path that rewards achievements and solid performance · Ability to contribute to real change About us Hastings Group, a FTSE 250 listed entity, is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.6 million customers in the UK, employing over 3,000 colleagues. The Group comprises two trading entities; Hastings Insurance Services Limited (trading as "Hastings Direct"), a UK retail intermediary, and Advantage Insurance Company Limited, a Gibraltar based insurance underwriter. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
WiggleCRC are looking for a customer driven individual to join the Profit Protection Team! This role is perfect for people that are passionate about delivering outstanding customer service. What will I be doing? The purpose of this role is to support the end to end Lost in Post process from original customer contact all the way through to courier compensation. The role will support and manage Wiggle customer contact and submit group courier claims for both Wiggle and CRC. There are multiple WiggleCRC sites across the UK in which orders are shipped and so this is a busy role. Duties and responsibilities: - Ensuring customer contacts are addressed within the expected CS KPI required timescales. - Logging, submitting and chasing couriers for claim repayments. - Recording and reporting on Lost in Post levels by country and service to identify concerns. - Working with the Op's courier management team to address any concerns. - Providing support to the group and submit investigations into damaged in transit cases. - Identifying any fraudulent claimants and liaising with the fraud team to raise concerns. - Continually evolve the Lost in Post process to benefit customer requirements. - Provide visibility to the group of reconciliation against what has been lost, claimed and compensated. Identifying gaps and addressing. Knowledge, Skills and Experience: The confidence to directly approach internal and external relations, challenge current processes and build foundations for future working. Analytical in reconciliation and willingness to investigate and resolve discrepancies. Motivated individual with an eye for detail and the desire to succeed and provide a visible benefit to the customer and group. Ability to work well in a team. Attention to detail and the willingness to develop and grow within the role. Professional and reliable. Requires a flexible approach to working hours and business requirements as some evening and weekend work will be necessary. Customer service experience is required. Strong excel skills would be beneficial.
Nov 15, 2018
WiggleCRC are looking for a customer driven individual to join the Profit Protection Team! This role is perfect for people that are passionate about delivering outstanding customer service. What will I be doing? The purpose of this role is to support the end to end Lost in Post process from original customer contact all the way through to courier compensation. The role will support and manage Wiggle customer contact and submit group courier claims for both Wiggle and CRC. There are multiple WiggleCRC sites across the UK in which orders are shipped and so this is a busy role. Duties and responsibilities: - Ensuring customer contacts are addressed within the expected CS KPI required timescales. - Logging, submitting and chasing couriers for claim repayments. - Recording and reporting on Lost in Post levels by country and service to identify concerns. - Working with the Op's courier management team to address any concerns. - Providing support to the group and submit investigations into damaged in transit cases. - Identifying any fraudulent claimants and liaising with the fraud team to raise concerns. - Continually evolve the Lost in Post process to benefit customer requirements. - Provide visibility to the group of reconciliation against what has been lost, claimed and compensated. Identifying gaps and addressing. Knowledge, Skills and Experience: The confidence to directly approach internal and external relations, challenge current processes and build foundations for future working. Analytical in reconciliation and willingness to investigate and resolve discrepancies. Motivated individual with an eye for detail and the desire to succeed and provide a visible benefit to the customer and group. Ability to work well in a team. Attention to detail and the willingness to develop and grow within the role. Professional and reliable. Requires a flexible approach to working hours and business requirements as some evening and weekend work will be necessary. Customer service experience is required. Strong excel skills would be beneficial.
Job Description: Respond proactively to achieve first contact resolution of all enquires through a professional, approachable and warm service to deliver the teams KPI's. Understand the customer needs to identify opportunities to add value to the interaction. Establish and build effective working relationships with both internal and external customers, demonstrating excellent communication skills. Support team development by participating in ongoing personal learning & development and training colleagues as directed by your manager. Work as part of the team to meet customer delivery expectations (on time in full). Deal with conflict confidently to resolve customer queries and complaints whilst adhering to company policies and procedures. Process and resolve service failures as a priority to support delivery of the teams KPI's. To be flexible and adaptable, supporting continuous process improvement that ensures a first class service. Key Skills/Experience Required: Excellent interpersonal skills. Have knowledge of MS Word, Excel and PowerPoint. You will possess excellent written and communication skills. You must have a positive attitude. Be flexible and have the ability to work under pressure. Salary/Benefits Information: £16,000 - £17,000. Contribution based pension scheme. Development and progression opportunities. Ref: MK/21113 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.
Nov 15, 2018
Job Description: Respond proactively to achieve first contact resolution of all enquires through a professional, approachable and warm service to deliver the teams KPI's. Understand the customer needs to identify opportunities to add value to the interaction. Establish and build effective working relationships with both internal and external customers, demonstrating excellent communication skills. Support team development by participating in ongoing personal learning & development and training colleagues as directed by your manager. Work as part of the team to meet customer delivery expectations (on time in full). Deal with conflict confidently to resolve customer queries and complaints whilst adhering to company policies and procedures. Process and resolve service failures as a priority to support delivery of the teams KPI's. To be flexible and adaptable, supporting continuous process improvement that ensures a first class service. Key Skills/Experience Required: Excellent interpersonal skills. Have knowledge of MS Word, Excel and PowerPoint. You will possess excellent written and communication skills. You must have a positive attitude. Be flexible and have the ability to work under pressure. Salary/Benefits Information: £16,000 - £17,000. Contribution based pension scheme. Development and progression opportunities. Ref: MK/21113 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.
Customer Service Advisor with SAP Permanent £18,000 - £21,000 Milton Keynes A fantastic opportunity for a customer focused individual in a fun, busy office in Milton Keynes. You must have previous experience of SAP. You must also be able to work varying shifts between 7.30am and 5.30pm (Monday - Friday only) Our clients brand new office offers a fantastic working environment along with free parking. Key responsibilities will include but are not limited to: Order processing in SAP Dealing with enquiries, owning until resolution or escalating where necessary Ensuring deliveries have been processed and delivered in a timely manner Daily contact with contractors to obtain requirements We are looking for someone with: Experience in a customer service environment with strong administration skills Computer literate, proficient in MS Office Well organised and good time management Friendly telephone manner, able to build rapport Self motivated with a positive approach If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.
Nov 15, 2018
Customer Service Advisor with SAP Permanent £18,000 - £21,000 Milton Keynes A fantastic opportunity for a customer focused individual in a fun, busy office in Milton Keynes. You must have previous experience of SAP. You must also be able to work varying shifts between 7.30am and 5.30pm (Monday - Friday only) Our clients brand new office offers a fantastic working environment along with free parking. Key responsibilities will include but are not limited to: Order processing in SAP Dealing with enquiries, owning until resolution or escalating where necessary Ensuring deliveries have been processed and delivered in a timely manner Daily contact with contractors to obtain requirements We are looking for someone with: Experience in a customer service environment with strong administration skills Computer literate, proficient in MS Office Well organised and good time management Friendly telephone manner, able to build rapport Self motivated with a positive approach If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.
Position: Customer Service Specialist - Permanent Positions available Location: Wath Upon Dearn Start date will be 19th November. This Company is based on Manvers in Rotherham, they are looking for fun hard working people who are looking to kick start there careers in Customer Service in a well established call centre. You will be making outbound calls to existing customers for a well known energy provider, The calls can range from customers who are reaching the end of there tariffs to contacting customers who have just had smart meters fitted. You may be encouraged to talk about other products but there is no sales!! You will be working rotational shift patterns- one day off in the week and Sundays. The shift will finish at 8pm. You will work 40 hours per week at £8.10 per hour. When successful you must complete 4 weeks of training working Monday to Friday 9am till 5pm. There is no time off allowed during the 4 weeks of training. We are holding an assessment day on the Nov 15th at 9.15am. You will then start the following Monday on the 19th November. If this is something you are interested in please apply or contact the call centre team at Search Consultancy. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Nov 15, 2018
Position: Customer Service Specialist - Permanent Positions available Location: Wath Upon Dearn Start date will be 19th November. This Company is based on Manvers in Rotherham, they are looking for fun hard working people who are looking to kick start there careers in Customer Service in a well established call centre. You will be making outbound calls to existing customers for a well known energy provider, The calls can range from customers who are reaching the end of there tariffs to contacting customers who have just had smart meters fitted. You may be encouraged to talk about other products but there is no sales!! You will be working rotational shift patterns- one day off in the week and Sundays. The shift will finish at 8pm. You will work 40 hours per week at £8.10 per hour. When successful you must complete 4 weeks of training working Monday to Friday 9am till 5pm. There is no time off allowed during the 4 weeks of training. We are holding an assessment day on the Nov 15th at 9.15am. You will then start the following Monday on the 19th November. If this is something you are interested in please apply or contact the call centre team at Search Consultancy. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Call Centre Agent Duration: Permanent, Full time Salary: £16,000 - £18,000 per annum with OTE £22,000 - £24,000 The Role: We are recruiting for a Call Centre Agent on behalf of our Sheffield based client. The successful candidate will possess excellent communication skills and demonstrate a consistent focus on performance and customer service. You must be able to adapt quickly to changes in relevant guidelines and work towards targets. Within this role you will report to the Collections Supervisor. Successful candidates for Call Centre Agent will be responsible for: Accomplishing the efficient and timely collection of debts. Taking inbound and outbound calls. Arranging payment arrangements within FCA guidelines. Ensuring customers payments are kept up to date. Meeting and exceeding KPI's within quality, cash collocation and productivity. Ensure best practice on calls is followed. Deal with general account queries. Attributes needed: Debt recovery and collection experience preferred but not essential. Excellent communication skills. High level of written and verbal communication. Professional. Self-motivated. Be able to working toward set targets. Apply for this role now online. Forde Recruitment is part of the Forde Recruitment Group. This vacancy is being advertised on behalf of Forde Recruitment Ltd who in this instance are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for future vacancies.
Nov 15, 2018
Call Centre Agent Duration: Permanent, Full time Salary: £16,000 - £18,000 per annum with OTE £22,000 - £24,000 The Role: We are recruiting for a Call Centre Agent on behalf of our Sheffield based client. The successful candidate will possess excellent communication skills and demonstrate a consistent focus on performance and customer service. You must be able to adapt quickly to changes in relevant guidelines and work towards targets. Within this role you will report to the Collections Supervisor. Successful candidates for Call Centre Agent will be responsible for: Accomplishing the efficient and timely collection of debts. Taking inbound and outbound calls. Arranging payment arrangements within FCA guidelines. Ensuring customers payments are kept up to date. Meeting and exceeding KPI's within quality, cash collocation and productivity. Ensure best practice on calls is followed. Deal with general account queries. Attributes needed: Debt recovery and collection experience preferred but not essential. Excellent communication skills. High level of written and verbal communication. Professional. Self-motivated. Be able to working toward set targets. Apply for this role now online. Forde Recruitment is part of the Forde Recruitment Group. This vacancy is being advertised on behalf of Forde Recruitment Ltd who in this instance are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for future vacancies.
A little bit about our client… Pact are delighted to be supporting this entrepreneurial business that enjoyed fantastic growth last year and is set to continue in the same fashion this year, which has meant the need for an ambitious contact centre Real Time Analyst to join their busy resource planning contact centre operation. A bit about the role… The Real Time Analyst will be responsible for delivering agreed service level from a resource planning perspective. You will make on the day, day schedule change recommendations, manage time-off requests, scheduling non-work events and provide system admin for telephony, email and social platforms. The contact centre Real Time Analyst will proactively identify staffing utilisation opportunities and provide daily commentary of the contact centre's performance from a resource planning point of view. Key Responsibilities Communicate with operational managers amendments to the plan. Drive operational performance through effective real time management. Manage changes to resource levels and ensure they are successfully implemented across the contact centre for the day. Accurately calculate and interpret large volumes of data to understand the real time resourcing needs and make on the day recommendations. Liaise with operational management to ensure that changes to the plan are understood. Feed back into the resource plans any issues seen on the day Knowledge, Skills & Experience Required Excellent resource planning, real time and scheduling skills within a contact centre environment Ability to make the right decisions under pressure Experience of tracking & reporting service performance Ability to identify and provide solutions to service performance issues Ability to multi-task in a high-pressure environment Ability to work under pressure and sense of urgency to work in a deadline driven environment High level of attention to detail Highly numerate with real ability to manipulate numerical data *Please note that this role is a Monday to Friday role with working hours rotating weekly between 8am-8pm* If you would like to register your interest in this opportunity with Pact, please apply via the link provided.
Nov 15, 2018
A little bit about our client… Pact are delighted to be supporting this entrepreneurial business that enjoyed fantastic growth last year and is set to continue in the same fashion this year, which has meant the need for an ambitious contact centre Real Time Analyst to join their busy resource planning contact centre operation. A bit about the role… The Real Time Analyst will be responsible for delivering agreed service level from a resource planning perspective. You will make on the day, day schedule change recommendations, manage time-off requests, scheduling non-work events and provide system admin for telephony, email and social platforms. The contact centre Real Time Analyst will proactively identify staffing utilisation opportunities and provide daily commentary of the contact centre's performance from a resource planning point of view. Key Responsibilities Communicate with operational managers amendments to the plan. Drive operational performance through effective real time management. Manage changes to resource levels and ensure they are successfully implemented across the contact centre for the day. Accurately calculate and interpret large volumes of data to understand the real time resourcing needs and make on the day recommendations. Liaise with operational management to ensure that changes to the plan are understood. Feed back into the resource plans any issues seen on the day Knowledge, Skills & Experience Required Excellent resource planning, real time and scheduling skills within a contact centre environment Ability to make the right decisions under pressure Experience of tracking & reporting service performance Ability to identify and provide solutions to service performance issues Ability to multi-task in a high-pressure environment Ability to work under pressure and sense of urgency to work in a deadline driven environment High level of attention to detail Highly numerate with real ability to manipulate numerical data *Please note that this role is a Monday to Friday role with working hours rotating weekly between 8am-8pm* If you would like to register your interest in this opportunity with Pact, please apply via the link provided.
Page Personnel Secretarial & Business Support
Birkenhead, Merseyside
An exciting opportunity has arisen for a Operations Manager to join a leading Software Developer business based in Birkenhead. This is an exciting opportunity to manage the strategy of key clients, whilst leading a team and focussing on their professional development. Client Details Our client, based in Birkenhead, is a leading IT software developer working closely with a large renowned customer base. They are looking for a Operations Manager to strategically look after existing client accounts, managing requests, supporting with training and presenting new solutions Description The successful Operations Manager will oversee delivery of all major proposals & presentations for clients; ensuring work is delivered to the highest standard & on time. They will be responsible for coaching teams to identify important insight & findings through our suite of services. Continuously challenge & ask yourself - what are we doing to support our client's strategic objectives & growth? You will be accountable for the client team, reviewing and coaching team to meet objections, building strong peer to peer relationships, as well as stakeholder relationships, ensuring client team understands goals and objectives,understanding individual progression. Profile The successful candidate will be/have: Deliver excellence every time Care for the team & consider needs of all Positive, proactive & determined - create possibilities Great leader & mentor Create memorable career opportunities & give people the freedom to succeed Show integrity & responsibility Be the expert Show initiative, innovation & a strong desire to improve own self & the business Take decisions with long term perspective Results focused Strategic thinker Proud of what we do Job Offer The salary on offer is £32k - £40k Competitive company benefits Parking on site
Nov 15, 2018
An exciting opportunity has arisen for a Operations Manager to join a leading Software Developer business based in Birkenhead. This is an exciting opportunity to manage the strategy of key clients, whilst leading a team and focussing on their professional development. Client Details Our client, based in Birkenhead, is a leading IT software developer working closely with a large renowned customer base. They are looking for a Operations Manager to strategically look after existing client accounts, managing requests, supporting with training and presenting new solutions Description The successful Operations Manager will oversee delivery of all major proposals & presentations for clients; ensuring work is delivered to the highest standard & on time. They will be responsible for coaching teams to identify important insight & findings through our suite of services. Continuously challenge & ask yourself - what are we doing to support our client's strategic objectives & growth? You will be accountable for the client team, reviewing and coaching team to meet objections, building strong peer to peer relationships, as well as stakeholder relationships, ensuring client team understands goals and objectives,understanding individual progression. Profile The successful candidate will be/have: Deliver excellence every time Care for the team & consider needs of all Positive, proactive & determined - create possibilities Great leader & mentor Create memorable career opportunities & give people the freedom to succeed Show integrity & responsibility Be the expert Show initiative, innovation & a strong desire to improve own self & the business Take decisions with long term perspective Results focused Strategic thinker Proud of what we do Job Offer The salary on offer is £32k - £40k Competitive company benefits Parking on site
We are looking for a Customer Service Clerk to join one of our Clients based in Stanton(Bury St Edmunds) on a temporary to permanent basis. As a Customer Service Clerk your working hours will be 8.30am to 4.30pm Monday to Friday and your daily duties will consist of: Recording all customer requests and forward those requests to the proper departments Answering all customers' questions and provide relevant information Making sure that all products are delivered to customers in a timely manner Ensure the standards set forth by the company are maintained by all personnel at all times Recommend changes that could provide a better experience to customers In return company will offer competitive hourly rate(£8.70 to £10.25 depending on experience) and permanent employment after probation period of 12 weeks. To be considered for a position of Customer Service Clerk, you must have: Own transport due to the location of the Client Previous experience of working in an office environment Experience dealing with customers and meeting customer expectations Good telephone communication skills and good PC skills How to apply: Apply online now or email your CV to or Come and visit us in our Thetford Branch - 2 Pal House, Market Place , Thetford, IP24 2AH
Nov 15, 2018
We are looking for a Customer Service Clerk to join one of our Clients based in Stanton(Bury St Edmunds) on a temporary to permanent basis. As a Customer Service Clerk your working hours will be 8.30am to 4.30pm Monday to Friday and your daily duties will consist of: Recording all customer requests and forward those requests to the proper departments Answering all customers' questions and provide relevant information Making sure that all products are delivered to customers in a timely manner Ensure the standards set forth by the company are maintained by all personnel at all times Recommend changes that could provide a better experience to customers In return company will offer competitive hourly rate(£8.70 to £10.25 depending on experience) and permanent employment after probation period of 12 weeks. To be considered for a position of Customer Service Clerk, you must have: Own transport due to the location of the Client Previous experience of working in an office environment Experience dealing with customers and meeting customer expectations Good telephone communication skills and good PC skills How to apply: Apply online now or email your CV to or Come and visit us in our Thetford Branch - 2 Pal House, Market Place , Thetford, IP24 2AH
Customer Service Advisor £8.45/hr Logic 360 is currently recruiting for Customer Service Advisors for one of the car park operator based at Royal Infirmary of Edinburgh. As a Customer Service Advisor, you will be supporting and acting as back up in the absence of the Cashier, along with providing excellent customer service at the Main Mall Desk to staff and the general public. Duties & Responsibilities: Deal with members of the public and staff face to face on a daily basis within the car parks. Ensure that all Car Parks are regularly patrolled and any issues recorded within vehicles parked out with designated bays Support the Cashier and any breaks at the Main Mall Desk Ensure that all operational shift documentation is completed accurately. Provide excellent customer service and empathy towards staff, visitors, and patients. Must be able to have strict control and monitoring of vehicles in the areas. Must adhere to company's procedures and guidelines. Candidate Requirements: All applicants must have right to work in UK Excellent people and communication skills with the ability to deal with customers effectively. Excellent knowledge of car parking equipment or similar Literate with good numeric ability. Neat, tidy in appearance for customer facing role Full training and uniform will be provided. Various shift patterns are available. This position is on temporary to permanent basis.
Nov 15, 2018
Customer Service Advisor £8.45/hr Logic 360 is currently recruiting for Customer Service Advisors for one of the car park operator based at Royal Infirmary of Edinburgh. As a Customer Service Advisor, you will be supporting and acting as back up in the absence of the Cashier, along with providing excellent customer service at the Main Mall Desk to staff and the general public. Duties & Responsibilities: Deal with members of the public and staff face to face on a daily basis within the car parks. Ensure that all Car Parks are regularly patrolled and any issues recorded within vehicles parked out with designated bays Support the Cashier and any breaks at the Main Mall Desk Ensure that all operational shift documentation is completed accurately. Provide excellent customer service and empathy towards staff, visitors, and patients. Must be able to have strict control and monitoring of vehicles in the areas. Must adhere to company's procedures and guidelines. Candidate Requirements: All applicants must have right to work in UK Excellent people and communication skills with the ability to deal with customers effectively. Excellent knowledge of car parking equipment or similar Literate with good numeric ability. Neat, tidy in appearance for customer facing role Full training and uniform will be provided. Various shift patterns are available. This position is on temporary to permanent basis.
Our client, a well-established local organisation, is looking to recruit an experienced Customer Support Advisor to join their busy team. Responsibilities of the Customer Support Advisor include: Deal with all customer issues/queries and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required Account database maintenance, ensuring all information is accurate and appropriate internal parties are notified upon completion Maintain effective communications and good working relationships with all internal and external teams, particularly Operations, National Accounts, Sales, Stock Control and Credit Control to ensure maximum customer service levels are achieved Process both manual and electronic orders accurately, ensuring any errors (Eprice/Eprod/Ecust) are amended in a timely fashion to ensure delivery schedules are not adversely affected Perform all necessary maintenance tasks associated with BCS website functions and notify relevant parties where further action is required The ideal candidates will have the experience of working within a similar environment and have a proven track record of problem solving, the ability to work independently or in a team whilst delivering fast results together with an exacting attention to detail. Please note, if you have not heard from us within 7 working days please assume your application has been unsuccessful.
Nov 15, 2018
Our client, a well-established local organisation, is looking to recruit an experienced Customer Support Advisor to join their busy team. Responsibilities of the Customer Support Advisor include: Deal with all customer issues/queries and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required Account database maintenance, ensuring all information is accurate and appropriate internal parties are notified upon completion Maintain effective communications and good working relationships with all internal and external teams, particularly Operations, National Accounts, Sales, Stock Control and Credit Control to ensure maximum customer service levels are achieved Process both manual and electronic orders accurately, ensuring any errors (Eprice/Eprod/Ecust) are amended in a timely fashion to ensure delivery schedules are not adversely affected Perform all necessary maintenance tasks associated with BCS website functions and notify relevant parties where further action is required The ideal candidates will have the experience of working within a similar environment and have a proven track record of problem solving, the ability to work independently or in a team whilst delivering fast results together with an exacting attention to detail. Please note, if you have not heard from us within 7 working days please assume your application has been unsuccessful.
Customer Service Advisor We are recruiting for a Customer Service Advisor roles in Northwich (Gadbrook Park). Our client is one of the fastest online retailers on the planet. They are building a world-class business with global ambitions and a disruptive business model. Their culture is fast-paced and risk-taking - they like to move twice as fast as any normal person thinks is reasonable. That's how company operates and it is part of DNA that has led to their incredible growth. Our client wants all of their employees to be passionate about the brands they work for so they provide on-going training to develop product knowledge and confidence. As a Customer Service Advisor you will need to have: Basic computer skills Good level of written English Attention to detail Able to work under pressure Customer service / retail experience preferred but not essential Working Hours: Monday to Friday 06:00-14:00 / 14:00-22:00 / 22:00-06:00 Seasonal roles with a variety of shifts, potential to move to permanent in the New Year. Details for Customer Service Advisor: Salary: £7.83 (days and afternoons), £8.50 (nights) Location: Northwich Role of a Customer Service Advisor: responding to customer's queries via email completing electronic forms working to department targets striving for first time resolution Benefits of working for Extra Personnel: 28 holidays per year Weekly Pay Pension Scheme Employed Status Discounted Holiday Club Personal Accident Insurance Mortgage references My Resource Rewards- An online portal offering vouchers and discounts
Nov 15, 2018
Customer Service Advisor We are recruiting for a Customer Service Advisor roles in Northwich (Gadbrook Park). Our client is one of the fastest online retailers on the planet. They are building a world-class business with global ambitions and a disruptive business model. Their culture is fast-paced and risk-taking - they like to move twice as fast as any normal person thinks is reasonable. That's how company operates and it is part of DNA that has led to their incredible growth. Our client wants all of their employees to be passionate about the brands they work for so they provide on-going training to develop product knowledge and confidence. As a Customer Service Advisor you will need to have: Basic computer skills Good level of written English Attention to detail Able to work under pressure Customer service / retail experience preferred but not essential Working Hours: Monday to Friday 06:00-14:00 / 14:00-22:00 / 22:00-06:00 Seasonal roles with a variety of shifts, potential to move to permanent in the New Year. Details for Customer Service Advisor: Salary: £7.83 (days and afternoons), £8.50 (nights) Location: Northwich Role of a Customer Service Advisor: responding to customer's queries via email completing electronic forms working to department targets striving for first time resolution Benefits of working for Extra Personnel: 28 holidays per year Weekly Pay Pension Scheme Employed Status Discounted Holiday Club Personal Accident Insurance Mortgage references My Resource Rewards- An online portal offering vouchers and discounts
Oak Tree Recruitment
Stoke-on-trent, Staffordshire
A popular gaming company are recruiting for a Norwegian speaking Customer Service Advisor to join their team. The company offers excellent training and a rewarding environment with fantastic opportunities for progression. They can also provide a relocation package for non-UK residents. Norwegian speaking Customer Service responsibilities: Handle customer calls ensuring a polite, professional telephone manner Assist with various account queries including, payments, login, verification and betting queries Ensure an excellent standard of customer service Respond to customers via Email and Live Chat Requirements: Fluent to Native level in Norwegian (written and spoken) Experience in a customer service role Excellent telephone manner An interest in gaming/sports would be advantageous Able to work 5 out of 7 days, various shifts between 7am and midnight (40 hours per week) Benefits: Relocation package for non-UK residents Full training provided Excellent bonus scheme Performance based increasing pay structure Pension Scheme Apply now
Nov 15, 2018
A popular gaming company are recruiting for a Norwegian speaking Customer Service Advisor to join their team. The company offers excellent training and a rewarding environment with fantastic opportunities for progression. They can also provide a relocation package for non-UK residents. Norwegian speaking Customer Service responsibilities: Handle customer calls ensuring a polite, professional telephone manner Assist with various account queries including, payments, login, verification and betting queries Ensure an excellent standard of customer service Respond to customers via Email and Live Chat Requirements: Fluent to Native level in Norwegian (written and spoken) Experience in a customer service role Excellent telephone manner An interest in gaming/sports would be advantageous Able to work 5 out of 7 days, various shifts between 7am and midnight (40 hours per week) Benefits: Relocation package for non-UK residents Full training provided Excellent bonus scheme Performance based increasing pay structure Pension Scheme Apply now
Thrifty Car & Van Rental
Cambridge, Cambridgeshire
Could this be the role for me? Are you currently looking to build on your Customer Service experience and progress to the next level? If you have worked or are currently working in an environment where you have been dealing with the public either face to face or over phone resolving queries or providing outstanding customer service, this may be the job for you. We are looking for a friendly and outgoing individual to work as a Customer Service Representative in our Cambridge Branch. Thrifty Car & Van Rental has grown considerably and currently has a network of over 100 branches across the country. We aim to be the No. 1 in vehicle rental in the UK. What we can offer....... A competitive salary and joining a successful and expanding company Great working facilities 30 days holiday rising to 35 over a period of time (this includes Bank Holidays) Contribution to Group Personal Pension Scheme Thrifty Savings - Employee discount scheme offering huge savings across multiple retailers Funded Summer and Christmas team events Long Service Award scheme A Cycle to work scheme Discounted car hire rates Discounted car purchase scheme with in-built finance scheme Your role as a Customer Service Representative will include....... Dealing with customers face to face and via the telephone Opening and closing rental agreements Delivering excellence to ensure customer satisfaction Upselling additional products working towards uncapped OTE Calculating quotations for customers Checking vehicles before and after rental Building rapport with our customer base You must have held a full driving licence for a minimum of 12 months. Ongoing training is offered along with an excellent pension scheme, discounted shopping with 1000's of high street and online retailers and in addition we operate a childcare voucher scheme. If you feel this role is for you then why not apply today!
Nov 15, 2018
Could this be the role for me? Are you currently looking to build on your Customer Service experience and progress to the next level? If you have worked or are currently working in an environment where you have been dealing with the public either face to face or over phone resolving queries or providing outstanding customer service, this may be the job for you. We are looking for a friendly and outgoing individual to work as a Customer Service Representative in our Cambridge Branch. Thrifty Car & Van Rental has grown considerably and currently has a network of over 100 branches across the country. We aim to be the No. 1 in vehicle rental in the UK. What we can offer....... A competitive salary and joining a successful and expanding company Great working facilities 30 days holiday rising to 35 over a period of time (this includes Bank Holidays) Contribution to Group Personal Pension Scheme Thrifty Savings - Employee discount scheme offering huge savings across multiple retailers Funded Summer and Christmas team events Long Service Award scheme A Cycle to work scheme Discounted car hire rates Discounted car purchase scheme with in-built finance scheme Your role as a Customer Service Representative will include....... Dealing with customers face to face and via the telephone Opening and closing rental agreements Delivering excellence to ensure customer satisfaction Upselling additional products working towards uncapped OTE Calculating quotations for customers Checking vehicles before and after rental Building rapport with our customer base You must have held a full driving licence for a minimum of 12 months. Ongoing training is offered along with an excellent pension scheme, discounted shopping with 1000's of high street and online retailers and in addition we operate a childcare voucher scheme. If you feel this role is for you then why not apply today!
Contact Centre Leader An exciting opportunity has arisen in our Retail (Contact Centre) department, for a Contact Centre Leader. This role will be of interest to commercially astute, strategically minded individuals that are accustomed to leading from the front, working as part of a multi-site team to embed change and drive operational performance. The Role: As a senior member of the Retail Contact Centre team, you will take a lead in the development of the Contact Centre and its colleagues, to deliver excellent customer service to Hastings Direct customers. You will lead and coach a team of up to 8 Team Leaders, with ultimate responsibility for the performance of c. 100 FTE in a multi-skilled area. You will be a strategic thinker, ready to roll up your sleeves and take a hands on approach with focus on motivating your teams, developing talent in your area, and driving performance. You will inspire excellence in customer service through leading by example and providing clear direction. You will have an ability to proactively engage and influence stakeholders throughout the business, creating a high performance culture that puts our colleagues and customers at the heart of what we do. Your remit will include the following: · Create a vision for the future, bringing goals and objectives to life for the teams to engage, motivate and inspire · Deliver effective communications on performance, standards, policies, product and procedures · Effectively coach your Team Leaders to develop desired behaviours and performance levels · Maximise the performance of the contact centre against individual, site and business objectives through effective performance management and engagement · Review performance across teams and share best practice · Implement strategies within the contact centre that support delivery of excellent service to customers and keeping us ahead of the competition · Effectively analyse customer and colleague data to drive service improvements to maximise positive outcomes for the customer · Demonstrate a positive approach to challenges and create effective solutions · Act on customer feedback to ensure continuous improvement to service delivery Required experience: A strong track record of leading and developing teams to achieve commercial goals in the right way, accustomed to working in a high driven performance environment Proven experience of effective change management Robust understanding and experience of working in a regulated environment in a leadership capacity Ability to influence and motivate at all levels Strong planning and organisational skills Effective communication skills, both verbal and written Passionate about developing colleagues Strong problem solving skills Highly motivated and inspirational Business focused and commercially aware Advantageous experience: · Contact Centre background · Experience with driving digital adoption through the contact centre Benefits for you: · Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application - · Flexible working opportunities · Up to 10% bonus earning potential · 25 days holiday · Life assurance · Competitive pension · Flexible benefits - buy or sell holidays · Discounted Hastings Direct products · A friendly, dynamic and flexible environment with a test-and-learn culture · Structured career path that rewards achievements and solid performance · Ability to contribute to real change About us Hastings Group, a FTSE 250 listed entity, is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.6 million customers in the UK, employing over 3,000 colleagues. The Group comprises two trading entities; Hastings Insurance Services Limited (trading as "Hastings Direct"), a UK retail intermediary, and Advantage Insurance Company Limited, a Gibraltar based insurance underwriter. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Nov 15, 2018
Contact Centre Leader An exciting opportunity has arisen in our Retail (Contact Centre) department, for a Contact Centre Leader. This role will be of interest to commercially astute, strategically minded individuals that are accustomed to leading from the front, working as part of a multi-site team to embed change and drive operational performance. The Role: As a senior member of the Retail Contact Centre team, you will take a lead in the development of the Contact Centre and its colleagues, to deliver excellent customer service to Hastings Direct customers. You will lead and coach a team of up to 8 Team Leaders, with ultimate responsibility for the performance of c. 100 FTE in a multi-skilled area. You will be a strategic thinker, ready to roll up your sleeves and take a hands on approach with focus on motivating your teams, developing talent in your area, and driving performance. You will inspire excellence in customer service through leading by example and providing clear direction. You will have an ability to proactively engage and influence stakeholders throughout the business, creating a high performance culture that puts our colleagues and customers at the heart of what we do. Your remit will include the following: · Create a vision for the future, bringing goals and objectives to life for the teams to engage, motivate and inspire · Deliver effective communications on performance, standards, policies, product and procedures · Effectively coach your Team Leaders to develop desired behaviours and performance levels · Maximise the performance of the contact centre against individual, site and business objectives through effective performance management and engagement · Review performance across teams and share best practice · Implement strategies within the contact centre that support delivery of excellent service to customers and keeping us ahead of the competition · Effectively analyse customer and colleague data to drive service improvements to maximise positive outcomes for the customer · Demonstrate a positive approach to challenges and create effective solutions · Act on customer feedback to ensure continuous improvement to service delivery Required experience: A strong track record of leading and developing teams to achieve commercial goals in the right way, accustomed to working in a high driven performance environment Proven experience of effective change management Robust understanding and experience of working in a regulated environment in a leadership capacity Ability to influence and motivate at all levels Strong planning and organisational skills Effective communication skills, both verbal and written Passionate about developing colleagues Strong problem solving skills Highly motivated and inspirational Business focused and commercially aware Advantageous experience: · Contact Centre background · Experience with driving digital adoption through the contact centre Benefits for you: · Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application - · Flexible working opportunities · Up to 10% bonus earning potential · 25 days holiday · Life assurance · Competitive pension · Flexible benefits - buy or sell holidays · Discounted Hastings Direct products · A friendly, dynamic and flexible environment with a test-and-learn culture · Structured career path that rewards achievements and solid performance · Ability to contribute to real change About us Hastings Group, a FTSE 250 listed entity, is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.6 million customers in the UK, employing over 3,000 colleagues. The Group comprises two trading entities; Hastings Insurance Services Limited (trading as "Hastings Direct"), a UK retail intermediary, and Advantage Insurance Company Limited, a Gibraltar based insurance underwriter. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
New Vehicle Data (NVD) Coordinator - Entry level! Salary: Competitive About us cap hpi provides decision support data and software solutions spanning vehicle valuation, validation, collision, mechanical repair, and total cost of ownership. We help our customers to make smarter automotive decisions by providing one source for data and software solutions that uniquely span the whole vehicle lifecycle; new, used and future vehicle valuation, validation, collision, mechanical repair and total cost of ownership. cap hpi puts technology at the centre of all data activities, from collection and processing, through to delivery and the development of new applications. We operate from an international hub in Leeds, UK; ensuring our systems, coding, data collection processes, and valuation methodologies are consistent, scalable, repeatable and of the highest quality for every country. cap hpi operates as part of Solera, a global provider of risk and asset management software and services to the automotive and property marketplace. Solera is active in 85 countries across six continents. The (NVD) Coordinator role We are looking for an NVD coordinator to join our team as a data specialist- We are looking for an entry level candidate with great attention to detail, who can analyse data effectively, possessing a desire for improving process. You will need a willingness to learn more about the automotive industry! Key accountabilities Ensure thatCAPproduces accurate products within agreed Service Levels. Drive product quality for all customers Assist in developing & refining efficiencies within the department Manage and resolve queries Build effective relationships with suppliers to ensureCAPmaintains market leadership. Processes New Vehicle data to agreed standard and volumes. Checks quality and accuracy of work processed by Third Party suppliers. Delivers accurate products to CAP's Customers Identify & deliver product and service improvements. Identify & deliver process & cost efficiency gains Maintain good relations with all information provider. Produce, review and maintain a personal development plan Experience needed for the (NVD) Coordinator role Proven track record of successful Data Quality Control Proven track record of successful 3rd party relationship building Proven track record of successful query & issue resolution Ability to use Microsoft Excel to an intermediate level Ability to use Microsoft Office suite of products Able to work as part of a team. Enthusiastic and positive Successful relationship building Process driven and organized Clear analytical thought process and a high standard of numeracy and literacy Excellent problem-solving skills Strong attention to detail Change driven Why you should work for us? Location-wise, we are based across the road from Leeds station Our office setting is open plan and we work collaboratively as a team Smart casual is our dress code and we are open to flexible start and end times and some remote working (with agreement from your manager) To break up the day and to allow time away from your screen we have table football and a pool table in the office, we offer weekly fruit to keep the team healthy! Once a month we have an informal ''beer and crisps'' get-together where we catch up on new developments and wins We also like to celebrate company success, funding legendary summer and winter parties. Teams also take part in a quarterly incentive which is linked to our performance against financial targets If you would like to be considered for the (NVD) Coordinator role please click "APPLY" below NO AGENCIES PLEASE
Nov 15, 2018
New Vehicle Data (NVD) Coordinator - Entry level! Salary: Competitive About us cap hpi provides decision support data and software solutions spanning vehicle valuation, validation, collision, mechanical repair, and total cost of ownership. We help our customers to make smarter automotive decisions by providing one source for data and software solutions that uniquely span the whole vehicle lifecycle; new, used and future vehicle valuation, validation, collision, mechanical repair and total cost of ownership. cap hpi puts technology at the centre of all data activities, from collection and processing, through to delivery and the development of new applications. We operate from an international hub in Leeds, UK; ensuring our systems, coding, data collection processes, and valuation methodologies are consistent, scalable, repeatable and of the highest quality for every country. cap hpi operates as part of Solera, a global provider of risk and asset management software and services to the automotive and property marketplace. Solera is active in 85 countries across six continents. The (NVD) Coordinator role We are looking for an NVD coordinator to join our team as a data specialist- We are looking for an entry level candidate with great attention to detail, who can analyse data effectively, possessing a desire for improving process. You will need a willingness to learn more about the automotive industry! Key accountabilities Ensure thatCAPproduces accurate products within agreed Service Levels. Drive product quality for all customers Assist in developing & refining efficiencies within the department Manage and resolve queries Build effective relationships with suppliers to ensureCAPmaintains market leadership. Processes New Vehicle data to agreed standard and volumes. Checks quality and accuracy of work processed by Third Party suppliers. Delivers accurate products to CAP's Customers Identify & deliver product and service improvements. Identify & deliver process & cost efficiency gains Maintain good relations with all information provider. Produce, review and maintain a personal development plan Experience needed for the (NVD) Coordinator role Proven track record of successful Data Quality Control Proven track record of successful 3rd party relationship building Proven track record of successful query & issue resolution Ability to use Microsoft Excel to an intermediate level Ability to use Microsoft Office suite of products Able to work as part of a team. Enthusiastic and positive Successful relationship building Process driven and organized Clear analytical thought process and a high standard of numeracy and literacy Excellent problem-solving skills Strong attention to detail Change driven Why you should work for us? Location-wise, we are based across the road from Leeds station Our office setting is open plan and we work collaboratively as a team Smart casual is our dress code and we are open to flexible start and end times and some remote working (with agreement from your manager) To break up the day and to allow time away from your screen we have table football and a pool table in the office, we offer weekly fruit to keep the team healthy! Once a month we have an informal ''beer and crisps'' get-together where we catch up on new developments and wins We also like to celebrate company success, funding legendary summer and winter parties. Teams also take part in a quarterly incentive which is linked to our performance against financial targets If you would like to be considered for the (NVD) Coordinator role please click "APPLY" below NO AGENCIES PLEASE
Claims Processor / Administrator - Insurance General Insurance Division - Coop Group Bury St Edmunds £9.23 per hour PAYE 37.5 hours a week Contract Duration 6 months *Please note due to the nature of the role involving customer details candidates must be happy to undertake a confidential CRB check and basic level credit check which would be emailed to you ** This is an excellent opportunity to join Co-op Group's General Insurance division based in Buy St Edmunds, Coop Insurance provide home and car insurance to customers and members. Role and Responsibilities Providing admin and system support with a back log of claims Experience of dealing with Personal Injury claims, ideally following RTA's would be ideal Ability to multi-task and work within a busy office environment. Experience of working in a fast-paced environment Some phone work may be required so experience within a Customer Service focused role would be preferable. This is an excellent opportunity to get your foot in the door with a huge national organisation who are well respected within the marketplace. Although initially a temporary opportunity candidate would have access to the company intranet site and be able to apply for any suitable permanent vacancies should they wish. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Nov 15, 2018
Claims Processor / Administrator - Insurance General Insurance Division - Coop Group Bury St Edmunds £9.23 per hour PAYE 37.5 hours a week Contract Duration 6 months *Please note due to the nature of the role involving customer details candidates must be happy to undertake a confidential CRB check and basic level credit check which would be emailed to you ** This is an excellent opportunity to join Co-op Group's General Insurance division based in Buy St Edmunds, Coop Insurance provide home and car insurance to customers and members. Role and Responsibilities Providing admin and system support with a back log of claims Experience of dealing with Personal Injury claims, ideally following RTA's would be ideal Ability to multi-task and work within a busy office environment. Experience of working in a fast-paced environment Some phone work may be required so experience within a Customer Service focused role would be preferable. This is an excellent opportunity to get your foot in the door with a huge national organisation who are well respected within the marketplace. Although initially a temporary opportunity candidate would have access to the company intranet site and be able to apply for any suitable permanent vacancies should they wish. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Job Role: Customer Service Administrator Location: Nottingham Salary: £7.83ph + Excellent Benefits Package Hours: 37.5 hours Harper Recruitment Group are working with one of the UK's leading retailer. We are looking to recruit to multiple Customer Service Administrators at the Nottingham based head office. We are looking for people who are passionate about helping our customers, through first call resolution. We would like to hear from people who have customer service experience, whether that be in retail, call centre or hospitality. Job Role: Handling inbound calls from customers Logging all enquiries and calls Discussing memberships and reward schemes Liaising with internal departments Email correspondence What you will need: Proven customer service experience Excellent communication skills Attention to detail Our client has immediate start dates available - please send your CV today! Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
Nov 15, 2018
Job Role: Customer Service Administrator Location: Nottingham Salary: £7.83ph + Excellent Benefits Package Hours: 37.5 hours Harper Recruitment Group are working with one of the UK's leading retailer. We are looking to recruit to multiple Customer Service Administrators at the Nottingham based head office. We are looking for people who are passionate about helping our customers, through first call resolution. We would like to hear from people who have customer service experience, whether that be in retail, call centre or hospitality. Job Role: Handling inbound calls from customers Logging all enquiries and calls Discussing memberships and reward schemes Liaising with internal departments Email correspondence What you will need: Proven customer service experience Excellent communication skills Attention to detail Our client has immediate start dates available - please send your CV today! Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
Head of Customer Experience role we are seeking an individual who has a background in leading operations for a major consumer brand. We're looking for an ambitious, people focused Contact Centre professional with a track record in leading customer engaging contact centre operations to the delight of the customers. You'll be joining a dynamic senior management team with a key focus on the people and process within the business. To be successful in this role, you will need to be a leader who can inspire and motivate people, with a proven track record of managing multi- channel teams. Stakeholder management is vital, with the ability to manage and influence multiple stakeholders, including Executives and senior leaders. You will need Commercial acumen and experience turning strategy into operational reality alongside Customer focus and high level of customer service ethics with first-hand experience dealing with customers all being critical to your success. Inspirational people leadership within a fast-paced, ever changing operation. Management of change, including impact assessment, identification of contract and commercial considerations, engagement of key stakeholders, delivery plan and implementation Act as Operational Readiness Lead on all new clients joining the business or growth initiatives Work with the Internal senior management team to devise new initiatives Analyse and report on operational MI, identifying opportunities to leverage performance uplift, and formulating recommendations Management and development of the CEX Operation. Knowledge / Skills / Experience: Proven track record of design & delivery of the CEX at a Senior level within a complex Contact Centre environment. A background in leading operations on behalf of a major brand and a clear appreciation of how execellence in servicing customers protects and enhances a brand. Strong understanding of operational KPIs, developed through undertaking a senior contact centre management role with responsibility for centre deliverables Experience of managing contact centre change, from impact assessment through to post-delivery monitoring and review Ability to communicate and influence at all levels with the gravitas to lead client interactions Experience in reviewing, scoping and potentially replacing systems such as CRM and telephony Change orientated with sound project management skills This is a terrific post for a highly gifted individual - contact Matt Afffron
Nov 15, 2018
Head of Customer Experience role we are seeking an individual who has a background in leading operations for a major consumer brand. We're looking for an ambitious, people focused Contact Centre professional with a track record in leading customer engaging contact centre operations to the delight of the customers. You'll be joining a dynamic senior management team with a key focus on the people and process within the business. To be successful in this role, you will need to be a leader who can inspire and motivate people, with a proven track record of managing multi- channel teams. Stakeholder management is vital, with the ability to manage and influence multiple stakeholders, including Executives and senior leaders. You will need Commercial acumen and experience turning strategy into operational reality alongside Customer focus and high level of customer service ethics with first-hand experience dealing with customers all being critical to your success. Inspirational people leadership within a fast-paced, ever changing operation. Management of change, including impact assessment, identification of contract and commercial considerations, engagement of key stakeholders, delivery plan and implementation Act as Operational Readiness Lead on all new clients joining the business or growth initiatives Work with the Internal senior management team to devise new initiatives Analyse and report on operational MI, identifying opportunities to leverage performance uplift, and formulating recommendations Management and development of the CEX Operation. Knowledge / Skills / Experience: Proven track record of design & delivery of the CEX at a Senior level within a complex Contact Centre environment. A background in leading operations on behalf of a major brand and a clear appreciation of how execellence in servicing customers protects and enhances a brand. Strong understanding of operational KPIs, developed through undertaking a senior contact centre management role with responsibility for centre deliverables Experience of managing contact centre change, from impact assessment through to post-delivery monitoring and review Ability to communicate and influence at all levels with the gravitas to lead client interactions Experience in reviewing, scoping and potentially replacing systems such as CRM and telephony Change orientated with sound project management skills This is a terrific post for a highly gifted individual - contact Matt Afffron
Language requirements: Fluency in English and German, additional European languages also welcome. Reporting to the EMEA Transaction Manager, this role requires individuals with excellent people and customer service skills. They will need to interface with customers as well as having the ability to manage multiple priorities. They will work on web applications where excellent attention to detail is crucial. Transaction handling will be their main focus and this will be audits, emails and payments, on multiple programs, on a global basis. Here, they will need to ensure quality resolution of all the customer requests and issues against agreed SLA's.. The role: Respond to all incoming customer enquiries following agreed processes and work to service level agreements (2 days for audits and 1 day for emails) Audit transactions and verify details correspond to the program guidelines Ensure all program or process data used in the day to day delivery of program services are correct Ensure adherence to all agreed SLA's Have detailed knowledge about the programs you work on and an understanding of our clients products and services through regular on the job training Adhere to policies and working practices, carrying them out in a timely manner. Ensure work is performed to the quality standards agreed with the client Act as a back up to the program manager when required Understand the clients culture and products and apply such knowledge to day to day interaction with clients, partners and internal contacts Continually illustrate added value to the client Resolve program issues with clients and program participants where required Provide testing and QA support on new applications where required Manage sensitive data Participate in training Help maintain program processes and the development of process improvement plans Help out on other teams when required The person: Fluent German and English Must have good knowledge of MS Office software products, particularly outlook, excel and word. Excellent attention to detail Must possess excellent written and verbal communication skills Excellent interpersonal skills (communication and teamwork) Able to work with client personnel at different levels Professionalism, reliability, accuracy and flexibility Customer service oriented Must possess problem analysis and resolution skills Data entry Ability to work in a team and individually Organised and proactive
Nov 15, 2018
Language requirements: Fluency in English and German, additional European languages also welcome. Reporting to the EMEA Transaction Manager, this role requires individuals with excellent people and customer service skills. They will need to interface with customers as well as having the ability to manage multiple priorities. They will work on web applications where excellent attention to detail is crucial. Transaction handling will be their main focus and this will be audits, emails and payments, on multiple programs, on a global basis. Here, they will need to ensure quality resolution of all the customer requests and issues against agreed SLA's.. The role: Respond to all incoming customer enquiries following agreed processes and work to service level agreements (2 days for audits and 1 day for emails) Audit transactions and verify details correspond to the program guidelines Ensure all program or process data used in the day to day delivery of program services are correct Ensure adherence to all agreed SLA's Have detailed knowledge about the programs you work on and an understanding of our clients products and services through regular on the job training Adhere to policies and working practices, carrying them out in a timely manner. Ensure work is performed to the quality standards agreed with the client Act as a back up to the program manager when required Understand the clients culture and products and apply such knowledge to day to day interaction with clients, partners and internal contacts Continually illustrate added value to the client Resolve program issues with clients and program participants where required Provide testing and QA support on new applications where required Manage sensitive data Participate in training Help maintain program processes and the development of process improvement plans Help out on other teams when required The person: Fluent German and English Must have good knowledge of MS Office software products, particularly outlook, excel and word. Excellent attention to detail Must possess excellent written and verbal communication skills Excellent interpersonal skills (communication and teamwork) Able to work with client personnel at different levels Professionalism, reliability, accuracy and flexibility Customer service oriented Must possess problem analysis and resolution skills Data entry Ability to work in a team and individually Organised and proactive
JOB TITLE: Customer Service Advisor LOCATION: Northamptonshire SALARY: £20,000 - £24,000 CONTRACT TYPE: MINIMUM SIX MONTH CONTRACT HOURS: 08:30 - 17:00 or 0900 - 1730. PLUS Saturday 08.30 - 16.00 at least once a month. The COMPANY Our Northamptonshire-based client is a very well established and sizeable major manufacturer of packaging products. Their turnover is £100m+ and have four sites in the UK. The ROLE The successful Customer Service Advisor/ Internal Account Advisor will be required to do the following: * Book orders by agreed lead times, telephone calls, all aspects of complaints, new enquiries, stock control and forecasting, product sample requests, dealing with artwork, paperwork for ordering tooling and stereo's. Ensuring all of these are dealt with and resolved in a prompt and efficient manner. * To establish and maintain solid working relationships with Customers by understanding their specific needs. * Proactively inform Customers on shorts & non-deliveries & deal with appropriately. * Use of varying systems including ESP, Internal Intranet & CRM. * Liaise with Planning/Production & Logistics, Graphics / Structural / Estimating / Technical & Management departments. * Liaising with Key Account Managers to ensure smooth running of Customer Accounts. * Monitoring stock levels for Customers and introduce new stock lines in conjunction with Management guidelines, displaying a pro-active approach to stock forecasting. * There will be an induction and training programme. You also be expected to come into the office once a month on a Saturday from 8.30 to 16.00. * This is a six-month contract due to maternity and is very likely to be extended. The CANDIDATE Our client is looking for strong Customer service applicants with the following experience and attributes: * A very organised team player with a genuine interest and a willingness to learn. * You can work with little supervision as you will have the freedom to act: guided by precedent and clearly defined procedures. * The ability to cope with frequent unpredictable interruptions, which may lead to a change in task. * Personal Confidence and Assertiveness. * A problem Solver and a decision Maker. * An excellent relationship builder * Customer Services Experience within a manufacturing environment. * Excellent time management and organisational skills. * Excellent written and verbal communication skills. * Able to exercise judgement when dealing with a range of customers and colleagues. * Knowledge of a range of software programs, including Outlook and Access, including the full Microsoft Office Suite. ALTERNATIVE JOB TITLES: Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator This role is commutable from: Corby Desborough Rothwell Market Harborough Kettering Burton Latimer Kings Cliffe Knuston Little Oakley Loddington Lower Benefield Lowick Maidwell Milton Malsor Moulton Nether Heyford Cottingham Cranford Creaton Deene Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator.
Nov 15, 2018
JOB TITLE: Customer Service Advisor LOCATION: Northamptonshire SALARY: £20,000 - £24,000 CONTRACT TYPE: MINIMUM SIX MONTH CONTRACT HOURS: 08:30 - 17:00 or 0900 - 1730. PLUS Saturday 08.30 - 16.00 at least once a month. The COMPANY Our Northamptonshire-based client is a very well established and sizeable major manufacturer of packaging products. Their turnover is £100m+ and have four sites in the UK. The ROLE The successful Customer Service Advisor/ Internal Account Advisor will be required to do the following: * Book orders by agreed lead times, telephone calls, all aspects of complaints, new enquiries, stock control and forecasting, product sample requests, dealing with artwork, paperwork for ordering tooling and stereo's. Ensuring all of these are dealt with and resolved in a prompt and efficient manner. * To establish and maintain solid working relationships with Customers by understanding their specific needs. * Proactively inform Customers on shorts & non-deliveries & deal with appropriately. * Use of varying systems including ESP, Internal Intranet & CRM. * Liaise with Planning/Production & Logistics, Graphics / Structural / Estimating / Technical & Management departments. * Liaising with Key Account Managers to ensure smooth running of Customer Accounts. * Monitoring stock levels for Customers and introduce new stock lines in conjunction with Management guidelines, displaying a pro-active approach to stock forecasting. * There will be an induction and training programme. You also be expected to come into the office once a month on a Saturday from 8.30 to 16.00. * This is a six-month contract due to maternity and is very likely to be extended. The CANDIDATE Our client is looking for strong Customer service applicants with the following experience and attributes: * A very organised team player with a genuine interest and a willingness to learn. * You can work with little supervision as you will have the freedom to act: guided by precedent and clearly defined procedures. * The ability to cope with frequent unpredictable interruptions, which may lead to a change in task. * Personal Confidence and Assertiveness. * A problem Solver and a decision Maker. * An excellent relationship builder * Customer Services Experience within a manufacturing environment. * Excellent time management and organisational skills. * Excellent written and verbal communication skills. * Able to exercise judgement when dealing with a range of customers and colleagues. * Knowledge of a range of software programs, including Outlook and Access, including the full Microsoft Office Suite. ALTERNATIVE JOB TITLES: Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator This role is commutable from: Corby Desborough Rothwell Market Harborough Kettering Burton Latimer Kings Cliffe Knuston Little Oakley Loddington Lower Benefield Lowick Maidwell Milton Malsor Moulton Nether Heyford Cottingham Cranford Creaton Deene Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Customer Service Agent, Customer Services, Customer Services Administrator, Customer Services Sales Administrator.
Customer Service Manager Permanent West London £ Competitive InterQuest Solutions are working on behalf of their client, a start-up enterprise which is part of a renowned retail and telecommunications company supporting with the recruitment of a Customer Services Manager to be based in West London The Role You will be responsible for and lead the team and operational relationship that delivers an exceptional customer experience in all of our service contact channels. You will work with our vendor partners to drive service level performance, quality and customer metrics, delivering against targets set to deliver that best-in-class service that supports the brand, reflects its values and drives customer satisfaction to meet and exceed targets. In addition you will work with internal stakeholders to optimise and improve process, policies and training, and manage the Quality team to identify optimisation opportunity areas Duties & Responsibilities Support the Senior Customer Service Manager in defining and delivering the Customer Service strategy across all contact channels, to drive an exceptional customer experience Owning relationship with customer service contact vendors and vendor management, driving quality upwards Working with leadership team and other operational stakeholders to share best practice and identify opportunities to drive continuous improvement to all customer journeys and cost to serve targets Providing input and sign off for contact centre forecasting, ensuring staffing is sufficient and costs are controlled and reduced Improving complaints management and minimising exposure to Ombudsman Services for Communications complaints, to control cost and avoid reputational damage Managing and developing a team to improve the quality of conversation had in all customer service contact channels and identify opportunities to improve our processes, polices and training Work with customer experience team to help to plan and implement the customer communications strategies and reduce overall contact propensity Responsible for regular reporting on performance metrics and improvement initiatives, and presentation of reports to stakeholders Work with line manager to manage the operation to budget targets and prove ROI of initiatives embedded Skills & Experience Ideal candidates will be at least degree educated and will have previous experience in a similar role You will also be experienced in managing outsourced vendors and have a track record of setting contractual qualitative KPIs and building a high performing operation Candidates will have strong relationship management and interpersonal skills coupled with Customer Service Management experience Ideal candidates will have the ability to build comprehensive knowledge of internal business processes & procedures and preferably experience in team management including developing colleagues
Nov 15, 2018
Customer Service Manager Permanent West London £ Competitive InterQuest Solutions are working on behalf of their client, a start-up enterprise which is part of a renowned retail and telecommunications company supporting with the recruitment of a Customer Services Manager to be based in West London The Role You will be responsible for and lead the team and operational relationship that delivers an exceptional customer experience in all of our service contact channels. You will work with our vendor partners to drive service level performance, quality and customer metrics, delivering against targets set to deliver that best-in-class service that supports the brand, reflects its values and drives customer satisfaction to meet and exceed targets. In addition you will work with internal stakeholders to optimise and improve process, policies and training, and manage the Quality team to identify optimisation opportunity areas Duties & Responsibilities Support the Senior Customer Service Manager in defining and delivering the Customer Service strategy across all contact channels, to drive an exceptional customer experience Owning relationship with customer service contact vendors and vendor management, driving quality upwards Working with leadership team and other operational stakeholders to share best practice and identify opportunities to drive continuous improvement to all customer journeys and cost to serve targets Providing input and sign off for contact centre forecasting, ensuring staffing is sufficient and costs are controlled and reduced Improving complaints management and minimising exposure to Ombudsman Services for Communications complaints, to control cost and avoid reputational damage Managing and developing a team to improve the quality of conversation had in all customer service contact channels and identify opportunities to improve our processes, polices and training Work with customer experience team to help to plan and implement the customer communications strategies and reduce overall contact propensity Responsible for regular reporting on performance metrics and improvement initiatives, and presentation of reports to stakeholders Work with line manager to manage the operation to budget targets and prove ROI of initiatives embedded Skills & Experience Ideal candidates will be at least degree educated and will have previous experience in a similar role You will also be experienced in managing outsourced vendors and have a track record of setting contractual qualitative KPIs and building a high performing operation Candidates will have strong relationship management and interpersonal skills coupled with Customer Service Management experience Ideal candidates will have the ability to build comprehensive knowledge of internal business processes & procedures and preferably experience in team management including developing colleagues
Do you live in or local to St Ives? Are you looking for a permanent position working in Customer Services? Enjoy free fruit, tea & coffee all day at work whilst looking out onto the lakes. Our fantastic client in St Ives have 2 vacancies for Customer Service to start immediately. What makes this company great isn't just the fantastic perks you receive but the environment in which you work. They cook BBQ's in the summer, get involved in Charity days and offer you free fruit and drink all day... What more could you want? You're probably eager to find out who the client is and what the role involves... Our client is a company who specialise in providing Oil to heat 1.5 million homes in the UK - which is forever growing. Your role will be answering the telephone to the customers who wish to buy or have a fault in their system etc. No experience is needed as they offer full support and development. However, if you have customer service experience, you could jump straight into it. Days and Hours: Shifts between 8am and 6pm but only 8.5 hours a day with a one hour lunch You will have to work alternate weekends, but in that week you get a day off so it's still a 5 day week. Salary and perks: £17,500K PA 23 days holiday rising to 25 days in April BUPA Free Car Parking Sounds good?? If you're interested, please call Deborah on or email your CV to Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 3 working days. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion. We hope you will apply for future roles that we advertise regularly on this website. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Twitter and sign up for free email job alerts on our website. This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.
Nov 15, 2018
Do you live in or local to St Ives? Are you looking for a permanent position working in Customer Services? Enjoy free fruit, tea & coffee all day at work whilst looking out onto the lakes. Our fantastic client in St Ives have 2 vacancies for Customer Service to start immediately. What makes this company great isn't just the fantastic perks you receive but the environment in which you work. They cook BBQ's in the summer, get involved in Charity days and offer you free fruit and drink all day... What more could you want? You're probably eager to find out who the client is and what the role involves... Our client is a company who specialise in providing Oil to heat 1.5 million homes in the UK - which is forever growing. Your role will be answering the telephone to the customers who wish to buy or have a fault in their system etc. No experience is needed as they offer full support and development. However, if you have customer service experience, you could jump straight into it. Days and Hours: Shifts between 8am and 6pm but only 8.5 hours a day with a one hour lunch You will have to work alternate weekends, but in that week you get a day off so it's still a 5 day week. Salary and perks: £17,500K PA 23 days holiday rising to 25 days in April BUPA Free Car Parking Sounds good?? If you're interested, please call Deborah on or email your CV to Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 3 working days. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion. We hope you will apply for future roles that we advertise regularly on this website. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Twitter and sign up for free email job alerts on our website. This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.
Customer Advisor - Polish speaker (Voice, Email, Live Chat, Service) At Rentalcars, we're on a mission to help people discover and do more. Putting the customer back in control, giving them maximum choice, great value, total transparency, and customer service that really cares. Today, there are three members of the Rentalcars family. Rentalcars.com: The world's biggest online car rental service, with over 1,500 colleagues speaking 42 languages, empowering travellers at 50,000+ locations worldwide. Rideways: Finding the best way for each customer to get from A to B, in pre-booked taxis and chauffeur-driven cars. Rentalcars Connect: Bringing the magic of Rentalcars.com and Rideways to partners' sites, so customers enjoy a seamless booking experience through brands they already know and love. Our aim is to be everyone's first choice in ground transport. Delivering market-leading choice, value, transparency and service, wherever they are and wherever they need to go. We're part of The Booking Holdings Group, the world leader in online travel and related services, along with Booking.com, priceline.com, KAYAK, agoda.com, and OpenTable. We need customer advisors who will be the ultimate in "help" to our customers - so you'll need to be curious, creative and capable of critical thinking. We're looking for candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market. Your day will focus on one thing: talking to our customers (majority of them will be Polish speakers). You will be doing this by phone, on email and "live chat In Polish & English." Main responsibilities Deliver a high level of customer service by: o Using empathy/positive language when answering questions while they're browsing our website. o Helping each customer find their ideal car. o Spotting opportunities to provide information that your customer may require at a later stage. o Dealing with requests between booking and pick-up. o Conducting post-travel investigations after the rental has finished. Consistently create encouraging experiences for our customers, whether they're booking online/over the phone. Our ideal candidate We love straight talking: Respectful & confident communicator; passionate about providing the best experience possible. Takes ownership of their work and multi-tasks well. We love being different : Fluent in Polish & English, both spoken and written - we work with customers from all over the world, so first-rate language skills are essential. We love getting it done : Have superb problem-solving skills and is able to flex to different customer profiles. Has a valid UK work permit. What Rentalcars.com will offer you Paid induction training. Work schedules provided 4-6 weeks in advance. International working environment with 40+ languages spoken in one building. Fantastic feeling of community in our vibrant office in central Manchester. Terrific career progression - our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance. Paid holiday time (30 days including statutory public holidays, which increases with service). Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining. Pension scheme. AND: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning, onsite training with self-development facilities (we love doing stuff together), recognition for length of service/personal milestones, professional membership subscriptions paid, quiz nights, charity fundraising events (we love having fun), study sponsorship, ability to "buy/sell" extra holidays and exclusive car hire rates for you, your family/friends.
Nov 15, 2018
Customer Advisor - Polish speaker (Voice, Email, Live Chat, Service) At Rentalcars, we're on a mission to help people discover and do more. Putting the customer back in control, giving them maximum choice, great value, total transparency, and customer service that really cares. Today, there are three members of the Rentalcars family. Rentalcars.com: The world's biggest online car rental service, with over 1,500 colleagues speaking 42 languages, empowering travellers at 50,000+ locations worldwide. Rideways: Finding the best way for each customer to get from A to B, in pre-booked taxis and chauffeur-driven cars. Rentalcars Connect: Bringing the magic of Rentalcars.com and Rideways to partners' sites, so customers enjoy a seamless booking experience through brands they already know and love. Our aim is to be everyone's first choice in ground transport. Delivering market-leading choice, value, transparency and service, wherever they are and wherever they need to go. We're part of The Booking Holdings Group, the world leader in online travel and related services, along with Booking.com, priceline.com, KAYAK, agoda.com, and OpenTable. We need customer advisors who will be the ultimate in "help" to our customers - so you'll need to be curious, creative and capable of critical thinking. We're looking for candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market. Your day will focus on one thing: talking to our customers (majority of them will be Polish speakers). You will be doing this by phone, on email and "live chat In Polish & English." Main responsibilities Deliver a high level of customer service by: o Using empathy/positive language when answering questions while they're browsing our website. o Helping each customer find their ideal car. o Spotting opportunities to provide information that your customer may require at a later stage. o Dealing with requests between booking and pick-up. o Conducting post-travel investigations after the rental has finished. Consistently create encouraging experiences for our customers, whether they're booking online/over the phone. Our ideal candidate We love straight talking: Respectful & confident communicator; passionate about providing the best experience possible. Takes ownership of their work and multi-tasks well. We love being different : Fluent in Polish & English, both spoken and written - we work with customers from all over the world, so first-rate language skills are essential. We love getting it done : Have superb problem-solving skills and is able to flex to different customer profiles. Has a valid UK work permit. What Rentalcars.com will offer you Paid induction training. Work schedules provided 4-6 weeks in advance. International working environment with 40+ languages spoken in one building. Fantastic feeling of community in our vibrant office in central Manchester. Terrific career progression - our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance. Paid holiday time (30 days including statutory public holidays, which increases with service). Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining. Pension scheme. AND: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning, onsite training with self-development facilities (we love doing stuff together), recognition for length of service/personal milestones, professional membership subscriptions paid, quiz nights, charity fundraising events (we love having fun), study sponsorship, ability to "buy/sell" extra holidays and exclusive car hire rates for you, your family/friends.
Centre for Health and Disability Assessments
Exeter, Devon
Team Performance Leader £30,000pa Pension & benefits Mon - Fri 9am to 5pm The Health Assessment Advisory Service run by CHDA (Centre of Health and Disability Services operated by MAXIMUS) arranges and carries out assessments for DWP. The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, DWP makes the decision as to whether the individual will receive any benefits. Team Performance Leader is a Supervisor role within Operations, reporting to the AC Manager. The Team Performance Leader is responsible for the daily management of productivity and quality performance of a team of AC-based employees. The role is responsible for performance management of his/her team, and for line management duties of direct reports. The Team Performance Leader will supervise Clinical Standards Leads, HCPs and/or AC Administrators. He/she will allocate and supervise workflow for their reports to ensure HCPs are successfully delivering volume, quality, and relevant service level targets and to ensure admin teams have all paperwork in place to support assessment delivery. The role supports the AC Manager in his/her oversight of AC operations and in the delivery of targets. The role may interact with customers, responding to escalated queries and complaints. The role does not conduct assessments or any other clinical or medical activities. Essential Job Duties • Daily supervision of a team of HCPs and/or AC Administrators to deliver output and quality targets • Set challenging personal goals for staff using the CHDA Performance Management Framework • Deliver team objectives and performance against targets through robust performance management methods • Administer and report HCP productivity and quality performance to AC manager • Administer and report on performance management processes of admin staff • Communicate team objectives and performance against targets • Lead daily team meetings • Resolve / escalate team issues and roadblocks • Investigate and resolve complaints and escalate complaints as required • Liaise with AC Manager to develop and embed best practices • Work with Clinical Standards Leads to escalate clinical questions through appropriate channels, communicating resolution back to the HCP team • Provide admin employees with appropriate mentorship, coaching and reviews to deliver quality services and support career progression • Effectively and proactively manage absences to minimise ad hoc and ongoing absence • Other ad hoc duties as required Education and Experience Requirements Demonstrated supervisory and leadership skills • Able to collaborate effectively with others to drive a performance culture • Able to supervise work of a team to make sure output and quality expectations are met • Able to meet workload requirements and use time productively • Able to deliver accurate work and adhere to established procedures and professional standards • Able to understand, anticipate and meet immediate and medium-term customer and client needs • Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences • Able to maintain a professional demeanor in stressful interactions • Able to champion direction set by senior management and inspire a team to deliver results • Able to drive continuous improvement • Experience performing the AC Administrator function at a CHDA centre or similar experience helpful but not essential
Nov 15, 2018
Team Performance Leader £30,000pa Pension & benefits Mon - Fri 9am to 5pm The Health Assessment Advisory Service run by CHDA (Centre of Health and Disability Services operated by MAXIMUS) arranges and carries out assessments for DWP. The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, DWP makes the decision as to whether the individual will receive any benefits. Team Performance Leader is a Supervisor role within Operations, reporting to the AC Manager. The Team Performance Leader is responsible for the daily management of productivity and quality performance of a team of AC-based employees. The role is responsible for performance management of his/her team, and for line management duties of direct reports. The Team Performance Leader will supervise Clinical Standards Leads, HCPs and/or AC Administrators. He/she will allocate and supervise workflow for their reports to ensure HCPs are successfully delivering volume, quality, and relevant service level targets and to ensure admin teams have all paperwork in place to support assessment delivery. The role supports the AC Manager in his/her oversight of AC operations and in the delivery of targets. The role may interact with customers, responding to escalated queries and complaints. The role does not conduct assessments or any other clinical or medical activities. Essential Job Duties • Daily supervision of a team of HCPs and/or AC Administrators to deliver output and quality targets • Set challenging personal goals for staff using the CHDA Performance Management Framework • Deliver team objectives and performance against targets through robust performance management methods • Administer and report HCP productivity and quality performance to AC manager • Administer and report on performance management processes of admin staff • Communicate team objectives and performance against targets • Lead daily team meetings • Resolve / escalate team issues and roadblocks • Investigate and resolve complaints and escalate complaints as required • Liaise with AC Manager to develop and embed best practices • Work with Clinical Standards Leads to escalate clinical questions through appropriate channels, communicating resolution back to the HCP team • Provide admin employees with appropriate mentorship, coaching and reviews to deliver quality services and support career progression • Effectively and proactively manage absences to minimise ad hoc and ongoing absence • Other ad hoc duties as required Education and Experience Requirements Demonstrated supervisory and leadership skills • Able to collaborate effectively with others to drive a performance culture • Able to supervise work of a team to make sure output and quality expectations are met • Able to meet workload requirements and use time productively • Able to deliver accurate work and adhere to established procedures and professional standards • Able to understand, anticipate and meet immediate and medium-term customer and client needs • Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences • Able to maintain a professional demeanor in stressful interactions • Able to champion direction set by senior management and inspire a team to deliver results • Able to drive continuous improvement • Experience performing the AC Administrator function at a CHDA centre or similar experience helpful but not essential
£20,000 plus bonus £4,000 (£24,000) and excellent benefits Sales Account Manager - Long Eaton Logistics company Our client a leading UK Logistics Service company is currently seeking an experienced Customer Account Manager due to company growth and expansion. Your Main Duties will include: To carry out ad-hoc and regular activity such as projects, reports, audits as required by and to support the Account Managers. To help manage high spend accounts within the operating region Ensure standards expected by the client are achieved and maintained and all contract sites The role will also include: - Te develop and maintain new business -Making and taking job bookings form new and existing clients - Arranging collections and deliveries with sub contractors/own trailers and round trip trailers - Sourcing new clients/sub contractors - Providing daily quotations for existing and new clients - Developing and building relationships with clients and suppliers - Ensuring maximum profit is obtained by being able to source the most competitive transport solution for company/client Experience : - Ideally Sales logistic experience but NOT essential - Strong negotiation and customer service skill both orally and written - Ability to work to deadlines and at times under pressure . Experience of Customer Service and strong administration skills Please apply now for an interview! If you do not hear from us within seven days your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. James Recruitment is an employment consultancy and operates as an equal opportunities employer. ''Recommend a Friend'' Due to the demand for high calibre, professional candidates we have introduced a recommend a friend incentive scheme. This scheme will reward the introduction to James Recruitment of an individual either directly or indirectly. Should this individual find permanent employment through the use of our services and remain in that position for at least 3 months, we will thank you with a reward of £100 retail vouchers.
Nov 15, 2018
£20,000 plus bonus £4,000 (£24,000) and excellent benefits Sales Account Manager - Long Eaton Logistics company Our client a leading UK Logistics Service company is currently seeking an experienced Customer Account Manager due to company growth and expansion. Your Main Duties will include: To carry out ad-hoc and regular activity such as projects, reports, audits as required by and to support the Account Managers. To help manage high spend accounts within the operating region Ensure standards expected by the client are achieved and maintained and all contract sites The role will also include: - Te develop and maintain new business -Making and taking job bookings form new and existing clients - Arranging collections and deliveries with sub contractors/own trailers and round trip trailers - Sourcing new clients/sub contractors - Providing daily quotations for existing and new clients - Developing and building relationships with clients and suppliers - Ensuring maximum profit is obtained by being able to source the most competitive transport solution for company/client Experience : - Ideally Sales logistic experience but NOT essential - Strong negotiation and customer service skill both orally and written - Ability to work to deadlines and at times under pressure . Experience of Customer Service and strong administration skills Please apply now for an interview! If you do not hear from us within seven days your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. James Recruitment is an employment consultancy and operates as an equal opportunities employer. ''Recommend a Friend'' Due to the demand for high calibre, professional candidates we have introduced a recommend a friend incentive scheme. This scheme will reward the introduction to James Recruitment of an individual either directly or indirectly. Should this individual find permanent employment through the use of our services and remain in that position for at least 3 months, we will thank you with a reward of £100 retail vouchers.
Customer Service Advisor (Claims & Service Team) £18,000 per annum plus 25 days holiday (plus statutory bank holidays), Life Assurance, Pension Scheme, Free Parking Bradford 37.5 hours per week, Monday to Friday, shift pattern working between 8.30am and 5.30pm (flexibility needed to meet customer needs and deadlines). We are currently working with our client based in Thornbury, Bradford to recruit a Customer Service Representative to join a busy and growing Claims & Service Team. You will be responsible for dealing with customer service related enquiries, processing registrations and non-technical claims within the limits of your authority and capability. Customer Service Role Responsibilities:- * Answering incoming calls and processing paper and direct mail warranty applications * Ensuring all application queries are followed up and resolved in an efficient and customer focused manner * Ensuring all amendments are completed accurately and in a timely manner * Responding to emails and requesting information for clarification purposes * Dealing with general queries and complaints in a courteous and professional manner Customer Service Person Specification:- * Previous telephone based customer service experience is desirable but not essential * Excellent communication skills both verbal and written * Competent IT skills * Strong accuracy and attention to details skills * Customer focused and willing to go the extra mile The suitable Customer Service Advisor must pass a credit check prior to commencing in this role. This is a fantastic opportunity to join one of the world's leading providers of vehicle warranty and asset protection, if you feel you have the relevant experience please click APPLY!! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Nov 15, 2018
Customer Service Advisor (Claims & Service Team) £18,000 per annum plus 25 days holiday (plus statutory bank holidays), Life Assurance, Pension Scheme, Free Parking Bradford 37.5 hours per week, Monday to Friday, shift pattern working between 8.30am and 5.30pm (flexibility needed to meet customer needs and deadlines). We are currently working with our client based in Thornbury, Bradford to recruit a Customer Service Representative to join a busy and growing Claims & Service Team. You will be responsible for dealing with customer service related enquiries, processing registrations and non-technical claims within the limits of your authority and capability. Customer Service Role Responsibilities:- * Answering incoming calls and processing paper and direct mail warranty applications * Ensuring all application queries are followed up and resolved in an efficient and customer focused manner * Ensuring all amendments are completed accurately and in a timely manner * Responding to emails and requesting information for clarification purposes * Dealing with general queries and complaints in a courteous and professional manner Customer Service Person Specification:- * Previous telephone based customer service experience is desirable but not essential * Excellent communication skills both verbal and written * Competent IT skills * Strong accuracy and attention to details skills * Customer focused and willing to go the extra mile The suitable Customer Service Advisor must pass a credit check prior to commencing in this role. This is a fantastic opportunity to join one of the world's leading providers of vehicle warranty and asset protection, if you feel you have the relevant experience please click APPLY!! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Complaints Handler Newlyn PLC is a nationwide enforcement company. Established in 1999, we provide a comprehensive, tailor made debt recovery and bailiff enforcement services to local authority and commercial clients across the UK. Position: Complaints Officer Location: Northampton, Northamptonshire Job type: Full Time, Permanent Hours: Monday to Friday, 9am-5pm. Salary: £Competitive Benefits: Town centre based; On-site parking; Employee Assistance Program; Annual leave allowance which increases with length of service; Additional annual leave on birthday; Investors in People accreditation. About the role: The Complaints Officer is responsible for investigating and responding to complaints, providing fair outcome-based resolutions within regulatory and business requirements. Responsibilities: - Deal with all complaints quickly and efficiently having correctly interpreted and investigated their content - Gather evidence from various sources and liaise with different departments - Preparing all communication required for Subject Access Requests - Complete data entry within various databases - Communicate with all staff, complainants and clients in a professional manner About you: - A minimum of at least two years of handling written complaints is essential - Proficiency in Microsoft Office is essential - Communicate articulately in both writing and verbally - Experience in handling complaints and in creating bespoke, written responses - Able to work well under pressure and meet deadlines You may have experience of the following: Complaints Officer, Complaints Handler, Customer Service Advisor, Customer Service Executive, Customer Service Officer, Complaint Investigator, Customer Service Representative, Customer Relations Executive, Contact Centre, Customer Service Agent, Call Centre, Customer Support, Client Support, Enforcement, Customer Complaints Handler, Call Handler, etc.
Nov 15, 2018
Complaints Handler Newlyn PLC is a nationwide enforcement company. Established in 1999, we provide a comprehensive, tailor made debt recovery and bailiff enforcement services to local authority and commercial clients across the UK. Position: Complaints Officer Location: Northampton, Northamptonshire Job type: Full Time, Permanent Hours: Monday to Friday, 9am-5pm. Salary: £Competitive Benefits: Town centre based; On-site parking; Employee Assistance Program; Annual leave allowance which increases with length of service; Additional annual leave on birthday; Investors in People accreditation. About the role: The Complaints Officer is responsible for investigating and responding to complaints, providing fair outcome-based resolutions within regulatory and business requirements. Responsibilities: - Deal with all complaints quickly and efficiently having correctly interpreted and investigated their content - Gather evidence from various sources and liaise with different departments - Preparing all communication required for Subject Access Requests - Complete data entry within various databases - Communicate with all staff, complainants and clients in a professional manner About you: - A minimum of at least two years of handling written complaints is essential - Proficiency in Microsoft Office is essential - Communicate articulately in both writing and verbally - Experience in handling complaints and in creating bespoke, written responses - Able to work well under pressure and meet deadlines You may have experience of the following: Complaints Officer, Complaints Handler, Customer Service Advisor, Customer Service Executive, Customer Service Officer, Complaint Investigator, Customer Service Representative, Customer Relations Executive, Contact Centre, Customer Service Agent, Call Centre, Customer Support, Client Support, Enforcement, Customer Complaints Handler, Call Handler, etc.
An exciting opportunity has arisen for an Italian speaking person in a friendly, busy office near Birmingham city centre to take calls and process general admin work for an Italian website. No cold calling required. You will be working with a dynamic international team from across Europe. The successful applicant must be able to speak and write Italian and English fluently to speak to Italian customers only. Also to be proficient in word and excel and be comfortable using the internet and emails. The successful candidate needs to be enthusiastic, literate and experience in customer service would be helpful. The job also includes taking orders over the internet, dealing with queries both over the phone and by email, and general office admin work generated by customer calls, mostly based on the internet. Training will also be given on online marketing for our Italian website including training on the creation of ads, new adgroups, and negative keywords. The willing applicant must be organised, tidy and methodical in their ways. Full training will be given. Wages are paid weekly, and starting rate is £8.00 per hour. We Do NOT operate zero hours contracts. Please email your cv in the first instance. This is a Part Time post 5 days a week, from approx. 9.15am-1.15pm. One day may be a weekend depending on seasonal variations. This is a temporary job initially leading to permanency for the successful candidate.
Nov 15, 2018
An exciting opportunity has arisen for an Italian speaking person in a friendly, busy office near Birmingham city centre to take calls and process general admin work for an Italian website. No cold calling required. You will be working with a dynamic international team from across Europe. The successful applicant must be able to speak and write Italian and English fluently to speak to Italian customers only. Also to be proficient in word and excel and be comfortable using the internet and emails. The successful candidate needs to be enthusiastic, literate and experience in customer service would be helpful. The job also includes taking orders over the internet, dealing with queries both over the phone and by email, and general office admin work generated by customer calls, mostly based on the internet. Training will also be given on online marketing for our Italian website including training on the creation of ads, new adgroups, and negative keywords. The willing applicant must be organised, tidy and methodical in their ways. Full training will be given. Wages are paid weekly, and starting rate is £8.00 per hour. We Do NOT operate zero hours contracts. Please email your cv in the first instance. This is a Part Time post 5 days a week, from approx. 9.15am-1.15pm. One day may be a weekend depending on seasonal variations. This is a temporary job initially leading to permanency for the successful candidate.
Job Overview Following a continued growth, we are looking to expand our music team with an unusual role for someone with a keen interest in music. We have a lovely team of 20+ staff, based in smart offices in Sheffield. Do you have a passion for music? Do you care about helping people? As a Music Customer Service Advisor you will source hard to find music and take care of a variety of customer queries in a role which makes a positive difference to people's lives. You will need a dedicated approach to customer relationships and posses excellent communication skills. Your daily work will involve answering inbound calls, searching the internet for hard-to-find music, quality checking for your colleagues, up-selling chargeable services, raising any issues to management, and ultimately ensuring the complete and timely delivery of all music required for the following day. It's important you have high standards, and appreciate the small error margins in the industries we work with. Finally, you need a positive attitude, a flexible approach, and a willingness to take on a range of duties as may be required within an expanding business. Duties Your duties and responsibilities will include: Answering inbound and making outbound customer calls Sourcing and purchasing music specifically to our customer requirements or offering alternatives Providing great, caring customer service, answer any customer questions and demonstrating an appreciation of our sensitive customer environment Ensuring a great quality service which upholds the company standards, and the needs of our end users Creating user accounts and ensuring they have the required access Working as part of a team to ensure an awareness of other departments and the working connection between the business areas Taking orders for our media products, gently up-sell a product or finding the right solution for customers needs Working with our Project Teams to make suggestions for improvements and assist in developing our service Liaising with business customers to provide a quality service, have a degree of self-sufficiency and build lasting relationships whilst representing the organisation to a professional standard by being a brand advocate Requirements Excellent communication and people skills Knowledge/interest in music, the greater the variety the better Committed and dependable An eye for detail and keeping the end user at the heart of the service The ability to work on own initiative and support fellow colleagues Have a strong sense of teamwork and working within a larger team Working on several tasks at once with a view to maintaining a quality experience for all our customers Excellent IT knowledge, a good understanding of Microsoft Office applications, as well as normal Windows-based applications and web searches Job Details This is a full-time role. Core hours are 8.30am to 5.30pm. No weekend work. In addition to a salary of £17-18,000 per annum, benefits include: 28 days holiday (including bank holidays) Company pension contributions Subsidised fitness activities Balanced snacks, food and drinks Involvement in a fast-growing company Relaxed working environment Ergonomic working environments Regular and interesting team socials Training and personal development opportunities Location Our office is based in Sheffield, near the City Centre. Parking is available on-site, so it's easily commutable from wider Yorkshire or Derbyshire, including Wakefield, Barnsley, Rotherham, Doncaster, Chesterfield or Mansfield. Similar Job Titles Customer Service, Customer Service Advisor, Customer Service Consultant, Customer Service Executive, Musician Equal Opportunities We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Next Steps Ready to learn more? Apply now via Reed.
Nov 15, 2018
Job Overview Following a continued growth, we are looking to expand our music team with an unusual role for someone with a keen interest in music. We have a lovely team of 20+ staff, based in smart offices in Sheffield. Do you have a passion for music? Do you care about helping people? As a Music Customer Service Advisor you will source hard to find music and take care of a variety of customer queries in a role which makes a positive difference to people's lives. You will need a dedicated approach to customer relationships and posses excellent communication skills. Your daily work will involve answering inbound calls, searching the internet for hard-to-find music, quality checking for your colleagues, up-selling chargeable services, raising any issues to management, and ultimately ensuring the complete and timely delivery of all music required for the following day. It's important you have high standards, and appreciate the small error margins in the industries we work with. Finally, you need a positive attitude, a flexible approach, and a willingness to take on a range of duties as may be required within an expanding business. Duties Your duties and responsibilities will include: Answering inbound and making outbound customer calls Sourcing and purchasing music specifically to our customer requirements or offering alternatives Providing great, caring customer service, answer any customer questions and demonstrating an appreciation of our sensitive customer environment Ensuring a great quality service which upholds the company standards, and the needs of our end users Creating user accounts and ensuring they have the required access Working as part of a team to ensure an awareness of other departments and the working connection between the business areas Taking orders for our media products, gently up-sell a product or finding the right solution for customers needs Working with our Project Teams to make suggestions for improvements and assist in developing our service Liaising with business customers to provide a quality service, have a degree of self-sufficiency and build lasting relationships whilst representing the organisation to a professional standard by being a brand advocate Requirements Excellent communication and people skills Knowledge/interest in music, the greater the variety the better Committed and dependable An eye for detail and keeping the end user at the heart of the service The ability to work on own initiative and support fellow colleagues Have a strong sense of teamwork and working within a larger team Working on several tasks at once with a view to maintaining a quality experience for all our customers Excellent IT knowledge, a good understanding of Microsoft Office applications, as well as normal Windows-based applications and web searches Job Details This is a full-time role. Core hours are 8.30am to 5.30pm. No weekend work. In addition to a salary of £17-18,000 per annum, benefits include: 28 days holiday (including bank holidays) Company pension contributions Subsidised fitness activities Balanced snacks, food and drinks Involvement in a fast-growing company Relaxed working environment Ergonomic working environments Regular and interesting team socials Training and personal development opportunities Location Our office is based in Sheffield, near the City Centre. Parking is available on-site, so it's easily commutable from wider Yorkshire or Derbyshire, including Wakefield, Barnsley, Rotherham, Doncaster, Chesterfield or Mansfield. Similar Job Titles Customer Service, Customer Service Advisor, Customer Service Consultant, Customer Service Executive, Musician Equal Opportunities We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Next Steps Ready to learn more? Apply now via Reed.
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda - one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We're immensely proud of our flexible working options. The Optimisation, Reporting & Planning team is responsible for delivering continuous improvement across Customer Services, improving customer experiences and efficiency of business processes. The team will work with all areas of Customer Services including Contact Centre, Libraries, Schools Admissions, Complaints, Coroners, Registrations and Business Services who identify areas for improvement and deliver lasting change. They team will work closely with HR, corporate change teams, corporate insight and intelligence, IS and Finance to understand and deliver improvements to service. ECC uses Lean Six Sigma and Agile project management methodologies. The Workforce Planning Manager will be responsible for ensuring that the Customer function has a flexible, appropriate trained workforce that can be developed to quickly and effectively meet anticipated customer needs. The workforce includes directly employed, agency and voluntary staffing. Role responsibilities * Leading the development and implementation of a workforce plan that ensures the right number of people with the right skills employed in the right place at the right time to deliver our Organisational Priorities and Customer Service Objectives. * Leading effective resource management across the service to ensure there are the skills and capacity to manage peaks in demand and enable delivery of a consistent, high quality customer experience, as evidenced by customer feedback. * Responsible for working collaboratively within and across functions to support the delivery of best possible outcomes for our customers. * Maintain and nurture collaborative relationships with other teams in the function that support the delivery of annual plans * Lead and manage continuous improvement projects across customer services to ensure a culture of embracing change and the Six Pillars of Customer Excellence is embedded across the service. * Responsible for creating a high-performance culture, drawing on specialist skills and expertise to challenge ineffective practice and bring together diverse capabilities from across teams to achieve shared objectives. * Specific individual and shared targets and objectives are defined annually within the performance management framework. Knowledge, skills and experience * Educated to RQF level 3 (A level) or equivalent evidenced by extensive experience. * Evidence of continuing professional development and good knowledge in relevant professional area. * Experience of working with senior leaders, presenting information to deliver change and an ability to overcome resistance to change. * Ideally have experience of working within a political environment with detailed knowledge of a public sector setting and the nuances involved in being part of a complex environment. * Exemplary leadership and behavioural skills which motivate diverse teams of people to achieve strategic objectives. * Evidence of creativity in exploring business opportunities and commercial acumen. * Experience of staff development through delivering training, coaching and mentoring. Qualification certificates should be brought to interview. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit: https://dbs-update-service Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://benefits) Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. We seek the best talent from the widest pool of people as diversity is key to our success. If you have any queries regarding this role, or require anything further, please contact the Essex Recruitment Team on * *Calls to this number are charged in the same way as calls to numbers starting 01 or 02, please check with your service provider Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
Nov 15, 2018
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda - one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We're immensely proud of our flexible working options. The Optimisation, Reporting & Planning team is responsible for delivering continuous improvement across Customer Services, improving customer experiences and efficiency of business processes. The team will work with all areas of Customer Services including Contact Centre, Libraries, Schools Admissions, Complaints, Coroners, Registrations and Business Services who identify areas for improvement and deliver lasting change. They team will work closely with HR, corporate change teams, corporate insight and intelligence, IS and Finance to understand and deliver improvements to service. ECC uses Lean Six Sigma and Agile project management methodologies. The Workforce Planning Manager will be responsible for ensuring that the Customer function has a flexible, appropriate trained workforce that can be developed to quickly and effectively meet anticipated customer needs. The workforce includes directly employed, agency and voluntary staffing. Role responsibilities * Leading the development and implementation of a workforce plan that ensures the right number of people with the right skills employed in the right place at the right time to deliver our Organisational Priorities and Customer Service Objectives. * Leading effective resource management across the service to ensure there are the skills and capacity to manage peaks in demand and enable delivery of a consistent, high quality customer experience, as evidenced by customer feedback. * Responsible for working collaboratively within and across functions to support the delivery of best possible outcomes for our customers. * Maintain and nurture collaborative relationships with other teams in the function that support the delivery of annual plans * Lead and manage continuous improvement projects across customer services to ensure a culture of embracing change and the Six Pillars of Customer Excellence is embedded across the service. * Responsible for creating a high-performance culture, drawing on specialist skills and expertise to challenge ineffective practice and bring together diverse capabilities from across teams to achieve shared objectives. * Specific individual and shared targets and objectives are defined annually within the performance management framework. Knowledge, skills and experience * Educated to RQF level 3 (A level) or equivalent evidenced by extensive experience. * Evidence of continuing professional development and good knowledge in relevant professional area. * Experience of working with senior leaders, presenting information to deliver change and an ability to overcome resistance to change. * Ideally have experience of working within a political environment with detailed knowledge of a public sector setting and the nuances involved in being part of a complex environment. * Exemplary leadership and behavioural skills which motivate diverse teams of people to achieve strategic objectives. * Evidence of creativity in exploring business opportunities and commercial acumen. * Experience of staff development through delivering training, coaching and mentoring. Qualification certificates should be brought to interview. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit: https://dbs-update-service Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://benefits) Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. We seek the best talent from the widest pool of people as diversity is key to our success. If you have any queries regarding this role, or require anything further, please contact the Essex Recruitment Team on * *Calls to this number are charged in the same way as calls to numbers starting 01 or 02, please check with your service provider Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
Our client is a well-known, award-winning global retail business with stores all over the world and an outsourced customer support centre in Eastern Europe that employs between 80 - 170 call centre agents throughout the year. This role will support the Customer Care Manager with the day to day running of the call centre, monitoring the processes and procedures, reporting and reviewing the best way of working, and identifying any improvements that can be made to the customer's experience. You will coordinate the handling of customer complaints, drive improvements in complaint investigation, and undertake root cause identification and implementation of preventative actions to effectively minimise call volumes and call centre traffic. You will also research and respond to any escalated queries or complaints ensuring the business is made aware of impacting issues. You will need strong call centre management experience with knowledge of process or quality improvement methods. You must have excellent written and verbal communication skills and the ability to take ownership of stressful or sensitive issues. The role is based in Littlehampton, however there will be a requirement to travel to Eastern Europe and the London office several times a year. You will be provided with a company mobile telephone and laptop. As well as a competitive salary, here are just a few of the rewards and benefits you can look forward to: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks At Work, an online shopping channel with exclusive deals & discounts, and LOVE money to spend on your well being and personal development. If you would like to work for an internationally respected brand that offers a competitive salary and a great benefits package then we would like to hear from you. This opportunity is advertised by The Recruitment Consultancy which is operating as an Employment Agency.
Nov 15, 2018
Our client is a well-known, award-winning global retail business with stores all over the world and an outsourced customer support centre in Eastern Europe that employs between 80 - 170 call centre agents throughout the year. This role will support the Customer Care Manager with the day to day running of the call centre, monitoring the processes and procedures, reporting and reviewing the best way of working, and identifying any improvements that can be made to the customer's experience. You will coordinate the handling of customer complaints, drive improvements in complaint investigation, and undertake root cause identification and implementation of preventative actions to effectively minimise call volumes and call centre traffic. You will also research and respond to any escalated queries or complaints ensuring the business is made aware of impacting issues. You will need strong call centre management experience with knowledge of process or quality improvement methods. You must have excellent written and verbal communication skills and the ability to take ownership of stressful or sensitive issues. The role is based in Littlehampton, however there will be a requirement to travel to Eastern Europe and the London office several times a year. You will be provided with a company mobile telephone and laptop. As well as a competitive salary, here are just a few of the rewards and benefits you can look forward to: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks At Work, an online shopping channel with exclusive deals & discounts, and LOVE money to spend on your well being and personal development. If you would like to work for an internationally respected brand that offers a competitive salary and a great benefits package then we would like to hear from you. This opportunity is advertised by The Recruitment Consultancy which is operating as an Employment Agency.
Head of Customer Relations Leeds Circa £50k depending on experience + benefits Becoming Head of Customer Relations with Capita Customer Management: This is an exciting opportunity to lead members of our Customer Relations operation based in Leeds, in the delivery of a best in class customer experience on behalf of a leading global brand. The role requires someone with a proven track record of how to provide a complaints department with the tools, behaviours and skills to drive the best possible customer outcomes from unhappy customer experiences. The Customer Relations operation supports Samsung customers with all escalated complaints; and we're passionate about delivering the premium level of customer experience you'd associate with a brand like Samsung. As Head of the operation you will share that passion and will inspire your teams to deliver a best in class complaints management service, focused on resolving customer issues at the earliest opportunity. What you will do: Set the tone for the operation, demonstrating role model behaviours at all times with the Samsung brand and Samsung customers at the heart of everything you do Create the operational climate, instill Capita and Samsung specific cultural values and behaviours, and ensure our commitments are delivered at all times Select, manage, coach and develop our Team Managers, working with our Leadership Coach to plan developmental activity Motivate and effectively performance manage our Team Managers to ensure delivery of operational service levels and customer experience metrics Instill a complaints management culture focused on case ownership and full resolution Challenge our operational teams to identify improvement opportunities that contribute to our continuous improvement agenda Empower our Team Managers to drive the service delivery day to day to surprise and delight Samsung customers Be a brand ambassador, the voice of Samsung within our own operation Be accountable for delivery of client KPIs, including customer experience measures Proactively identify any KPI variances and develop and execute action plans Ensure that all Mystery Shopping feedback delivers to the highest standard and where we need to we take decisive and fast action to resolve Work with our continuous improvement team to review root cause analysis of complaints escalated into the CRT Identify and present solutions on opportunities for service and process improvements Deliver a strategy to drive the continuous identification and implementation of operational best practice through interaction with the wider Capita team Manage the impact of operational change, supporting implementation projects, communicating and championing change to the operational team, and focusing the operation on flawless execution of change projects Your experience will include: Minimum 2 years' contact centre senior leadership experience, delivering high quality results within blue chip organisations Minimum 5 years' complaints management or case management background is essential, preferable for organisations renowned for industry leading customer support and premium products and services Strong people management and leadership skills, with experience of managing teams to deliver operational service levels Motivational skills to engage and inspire colleagues and strong coaching and development skills to support ongoing colleague development Strong relationship management skills based on a partnership approach Excellent analytical, decision making and problem solving abilities People management skills Good working knowledge of Samsung products and of other smart phones and tablets. Passionate about technology and consumer electronics, with experience of Android technology and an interest in new and emerging technologies You'll need to be a strong communicator with a positive, can-do attitude Excellent customer focus - Committed to treating customers in a fair and consistent way About Samsung : Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into a global information technology leader, managing more than 200 subsidiaries around the world. The company's offerings include home appliances such as TVs, monitors, printers, refrigerators and washing machines as well as key mobile telecommunications products like smartphones and tablets. Samsung also continues to be a trusted provider of key electronic components like DRAM and non-memory semiconductors. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 23day's holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. At our Leeds office, you will also benefit from other discounts. What we hope you will do next: Help us find out more about you by completing our short application process - click apply now . | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Nov 15, 2018
Head of Customer Relations Leeds Circa £50k depending on experience + benefits Becoming Head of Customer Relations with Capita Customer Management: This is an exciting opportunity to lead members of our Customer Relations operation based in Leeds, in the delivery of a best in class customer experience on behalf of a leading global brand. The role requires someone with a proven track record of how to provide a complaints department with the tools, behaviours and skills to drive the best possible customer outcomes from unhappy customer experiences. The Customer Relations operation supports Samsung customers with all escalated complaints; and we're passionate about delivering the premium level of customer experience you'd associate with a brand like Samsung. As Head of the operation you will share that passion and will inspire your teams to deliver a best in class complaints management service, focused on resolving customer issues at the earliest opportunity. What you will do: Set the tone for the operation, demonstrating role model behaviours at all times with the Samsung brand and Samsung customers at the heart of everything you do Create the operational climate, instill Capita and Samsung specific cultural values and behaviours, and ensure our commitments are delivered at all times Select, manage, coach and develop our Team Managers, working with our Leadership Coach to plan developmental activity Motivate and effectively performance manage our Team Managers to ensure delivery of operational service levels and customer experience metrics Instill a complaints management culture focused on case ownership and full resolution Challenge our operational teams to identify improvement opportunities that contribute to our continuous improvement agenda Empower our Team Managers to drive the service delivery day to day to surprise and delight Samsung customers Be a brand ambassador, the voice of Samsung within our own operation Be accountable for delivery of client KPIs, including customer experience measures Proactively identify any KPI variances and develop and execute action plans Ensure that all Mystery Shopping feedback delivers to the highest standard and where we need to we take decisive and fast action to resolve Work with our continuous improvement team to review root cause analysis of complaints escalated into the CRT Identify and present solutions on opportunities for service and process improvements Deliver a strategy to drive the continuous identification and implementation of operational best practice through interaction with the wider Capita team Manage the impact of operational change, supporting implementation projects, communicating and championing change to the operational team, and focusing the operation on flawless execution of change projects Your experience will include: Minimum 2 years' contact centre senior leadership experience, delivering high quality results within blue chip organisations Minimum 5 years' complaints management or case management background is essential, preferable for organisations renowned for industry leading customer support and premium products and services Strong people management and leadership skills, with experience of managing teams to deliver operational service levels Motivational skills to engage and inspire colleagues and strong coaching and development skills to support ongoing colleague development Strong relationship management skills based on a partnership approach Excellent analytical, decision making and problem solving abilities People management skills Good working knowledge of Samsung products and of other smart phones and tablets. Passionate about technology and consumer electronics, with experience of Android technology and an interest in new and emerging technologies You'll need to be a strong communicator with a positive, can-do attitude Excellent customer focus - Committed to treating customers in a fair and consistent way About Samsung : Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into a global information technology leader, managing more than 200 subsidiaries around the world. The company's offerings include home appliances such as TVs, monitors, printers, refrigerators and washing machines as well as key mobile telecommunications products like smartphones and tablets. Samsung also continues to be a trusted provider of key electronic components like DRAM and non-memory semiconductors. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 23day's holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. At our Leeds office, you will also benefit from other discounts. What we hope you will do next: Help us find out more about you by completing our short application process - click apply now . | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Royal Holloway, University of London
Englefield Green, Surrey
We are looking for an enthusiastic, confident, and team-orientated individual to join the Customer Services team as an Information Assistant. As part of the Customer Services team, the post holder will contribute to the delivery of an effective and efficient Customer focused Library service, carrying out a varied range of tasks. They will deal with stock and user accounts enquires, assisting customers in using equipment such as Self Service kiosks / Laptops and participation in stock management activities. These are all key responsibilities which contribute to providing an excellent experience for Royal Holloway students. The post holder will provide essential support within the Customer Services team, dealing with day to day activities such as maintaining user membership accounts, and dealing with user enquiries via the Enquiry Management System, Footprints. The successful applicant will also be involved in the Student First initiative, in bringing together a joined up service with in the Emily Wilding Davison Building. They will also liaise with members of the Library's Information Consultant's Team as appropriate. You will have excellent communication skills, and have the ability to work collaboratively to achieve goals. You should have previously worked in a Customer Service / Library environment for a period of 9 months, have good IT skills, and the ability to communicate and convey information to Library users via Social Media. You will be committed to your personal development and the Library is committed to providing opportunities and support for your professional development. Hours of work: Monday - Friday (35 hours) and the occasional weekend duty. This is a full time role and is immediately available. This post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
Nov 15, 2018
We are looking for an enthusiastic, confident, and team-orientated individual to join the Customer Services team as an Information Assistant. As part of the Customer Services team, the post holder will contribute to the delivery of an effective and efficient Customer focused Library service, carrying out a varied range of tasks. They will deal with stock and user accounts enquires, assisting customers in using equipment such as Self Service kiosks / Laptops and participation in stock management activities. These are all key responsibilities which contribute to providing an excellent experience for Royal Holloway students. The post holder will provide essential support within the Customer Services team, dealing with day to day activities such as maintaining user membership accounts, and dealing with user enquiries via the Enquiry Management System, Footprints. The successful applicant will also be involved in the Student First initiative, in bringing together a joined up service with in the Emily Wilding Davison Building. They will also liaise with members of the Library's Information Consultant's Team as appropriate. You will have excellent communication skills, and have the ability to work collaboratively to achieve goals. You should have previously worked in a Customer Service / Library environment for a period of 9 months, have good IT skills, and the ability to communicate and convey information to Library users via Social Media. You will be committed to your personal development and the Library is committed to providing opportunities and support for your professional development. Hours of work: Monday - Friday (35 hours) and the occasional weekend duty. This is a full time role and is immediately available. This post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
Would you like to work for one of the UK's fastest growing companies and build a career? Do you pride yourself in delivering excellent customer service and be a part of an award-winning team? As a Customer Service Advisor: We are looking for people who love delivering excellent customer service with a personal touch. Our Customer Service Advisors are ambassadors for our Company and we are looking for people who have: A passion for customer service and natural ability to build rapport and empathise with customers The ability to take ownership of an issue and see it through to resolution The skills to act with integrity, with a positive 'can do' attitude If you're a good listener and provide a warm and friendly experience this is the opportunity for you! Our standard working week is 40 hours per week across 5 days between Monday to Saturday. What we offer our Customer Service Advisors: Stability Career progression A workplace that still has that family feel which you don't often see in larger companies. Salary of £19,500 (OTE £24,375) 25 days holiday (in addition to bank holidays) Free parking An annual salary review Share options Additional Annual Bonus Staff discount And much more! When you join us, you will go through our induction programme, where our expert trainers and academy teams will give you the guidance and knowledge you need to move on to the phones as a great advisor. From there, our dedicated teams will support you through the remainder of your probationary period. Be yourself We embrace both diversity and inclusivity. So, we've built a culture where everyone counts - one where you'll feel valued and respected. About us Utility Warehouse is the UK's only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets and our growth is based upon 'word of mouth' recommendations, mainly provided to us through our network of around 40,000 business partners across the UK. And grow we do, because we are passionate about delivering excellent customer service and this is a passion we expect from every member of our team. With our stunning and modern network headquarters being based in Colindale, North West London, we are easily accessible via the Northern Line and are a short drive from the North London, Middlesex and Hertfordshire areas.
Nov 15, 2018
Would you like to work for one of the UK's fastest growing companies and build a career? Do you pride yourself in delivering excellent customer service and be a part of an award-winning team? As a Customer Service Advisor: We are looking for people who love delivering excellent customer service with a personal touch. Our Customer Service Advisors are ambassadors for our Company and we are looking for people who have: A passion for customer service and natural ability to build rapport and empathise with customers The ability to take ownership of an issue and see it through to resolution The skills to act with integrity, with a positive 'can do' attitude If you're a good listener and provide a warm and friendly experience this is the opportunity for you! Our standard working week is 40 hours per week across 5 days between Monday to Saturday. What we offer our Customer Service Advisors: Stability Career progression A workplace that still has that family feel which you don't often see in larger companies. Salary of £19,500 (OTE £24,375) 25 days holiday (in addition to bank holidays) Free parking An annual salary review Share options Additional Annual Bonus Staff discount And much more! When you join us, you will go through our induction programme, where our expert trainers and academy teams will give you the guidance and knowledge you need to move on to the phones as a great advisor. From there, our dedicated teams will support you through the remainder of your probationary period. Be yourself We embrace both diversity and inclusivity. So, we've built a culture where everyone counts - one where you'll feel valued and respected. About us Utility Warehouse is the UK's only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets and our growth is based upon 'word of mouth' recommendations, mainly provided to us through our network of around 40,000 business partners across the UK. And grow we do, because we are passionate about delivering excellent customer service and this is a passion we expect from every member of our team. With our stunning and modern network headquarters being based in Colindale, North West London, we are easily accessible via the Northern Line and are a short drive from the North London, Middlesex and Hertfordshire areas.
Head of Mobile Customer Experience Centre Leeds Circa £50k depending on experience + benefits Becoming Head of Mobile CEC with Capita Customer Management: This is an exciting opportunity to lead our Mobile Customer Experience Centre (CEC) Team based in Leeds in the delivery of a best in class customer support experience on behalf of a leading global brand. Our Mobile CEC Team supports Samsung customers with a plethora of enquiry types ranging from general enquiries through to complex technical enquiries. We are absolutely passionate about delivering the premium level of customer support experience you associate with a brand like Samsung. As Head of the Operation you will share that passion and will inspire your teams to deliver a premium customer experience every time whilst finding new ways to surprise and delight customers You will have overall responsibility for the delivery of our premium service offering, and for operational client relationships. Supported by our Leadership Coach you will lead, manage and develop our team of experienced and high performing Team Managers. You will create a high energy environment where our teams love to come to work, instilling the culture and values of our partnership. Your passionate leadership style will set the tone for the operation, inspiring and motivating colleagues across the operation to deliver our commitments What you will do: Set the tone for the operation, demonstrating role model behaviours at all times with the Samsung brand and Samsung customers at the heart of everything you do Create the operational climate, instill Capita and Samsung specific cultural values and behaviours, and ensure our commitments are delivered at all times Select, manage, coach and develop our Team Managers, working with our Leadership Coach to plan developmental activity Motivate and effectively performance manage our Team Manager to ensure delivery of operational service levels and customer experience metrics Challenge our operational teams to identify improvement opportunities that contribute to our continuous improvement agenda Be visible and accessible to all team members, to support high levels of employee engagement Empower our Team Managers to drive the service delivery day to day and to surprise and delight Samsung customers Be a brand ambassador, the voice of Samsung within our own operation Be accountable for delivery of client KPIs, including customer experience measures Proactively identify any KPI variances and develop and execute action plans Identify and present solutions on opportunities for service and process improvements Deliver a strategy to drive the continuous identification and implementation of operational best practice through interaction with the wider Capita team Manage the impact of operational change, supporting implementation projects, communicating and championing change to the operational team, and focusing the operation on flawless execution of change projects Your experience will include: Minimum 2 years' contact centre senior leadership experience, delivering high quality results within blue chip organisations Minimum 5 years' customer service background is essential, preferable in a luxury environment or for premium products Strong people management and leadership skills, with experience of managing teams to deliver operational service levels Motivational skills to engage and inspire colleagues and strong coaching and development skills to support ongoing colleague development Strong relationship management skills based on a partnership approach Excellent analytical, decision making and problem solving abilities People management skills Good working knowledge of Samsung products and of other smart phones and tablets. Passionate about technology and consumer electronics, with experience of Android technology and an interest in new and emerging technologies You will need to be a strong communicator with a positive, can-do attitude Excellent customer focus - Committed to treating customers in a fair and consistent way About Samsung : Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into a global information technology leader, managing more than 200 subsidiaries around the world. The company's offerings include home appliances such as TVs, monitors, printers, refrigerators and washing machines as well as key mobile telecommunications products like smartphones and tablets. Samsung also continues to be a trusted provider of key electronic components like DRAM and non-memory semiconductors What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do As well as a generous basic salary, we also give you23day's holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. At our Leeds office, you will also benefit from other discounts What we hope you will do next: Help us find out more about you by completing our short application process - click apply now . | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Nov 15, 2018
Head of Mobile Customer Experience Centre Leeds Circa £50k depending on experience + benefits Becoming Head of Mobile CEC with Capita Customer Management: This is an exciting opportunity to lead our Mobile Customer Experience Centre (CEC) Team based in Leeds in the delivery of a best in class customer support experience on behalf of a leading global brand. Our Mobile CEC Team supports Samsung customers with a plethora of enquiry types ranging from general enquiries through to complex technical enquiries. We are absolutely passionate about delivering the premium level of customer support experience you associate with a brand like Samsung. As Head of the Operation you will share that passion and will inspire your teams to deliver a premium customer experience every time whilst finding new ways to surprise and delight customers You will have overall responsibility for the delivery of our premium service offering, and for operational client relationships. Supported by our Leadership Coach you will lead, manage and develop our team of experienced and high performing Team Managers. You will create a high energy environment where our teams love to come to work, instilling the culture and values of our partnership. Your passionate leadership style will set the tone for the operation, inspiring and motivating colleagues across the operation to deliver our commitments What you will do: Set the tone for the operation, demonstrating role model behaviours at all times with the Samsung brand and Samsung customers at the heart of everything you do Create the operational climate, instill Capita and Samsung specific cultural values and behaviours, and ensure our commitments are delivered at all times Select, manage, coach and develop our Team Managers, working with our Leadership Coach to plan developmental activity Motivate and effectively performance manage our Team Manager to ensure delivery of operational service levels and customer experience metrics Challenge our operational teams to identify improvement opportunities that contribute to our continuous improvement agenda Be visible and accessible to all team members, to support high levels of employee engagement Empower our Team Managers to drive the service delivery day to day and to surprise and delight Samsung customers Be a brand ambassador, the voice of Samsung within our own operation Be accountable for delivery of client KPIs, including customer experience measures Proactively identify any KPI variances and develop and execute action plans Identify and present solutions on opportunities for service and process improvements Deliver a strategy to drive the continuous identification and implementation of operational best practice through interaction with the wider Capita team Manage the impact of operational change, supporting implementation projects, communicating and championing change to the operational team, and focusing the operation on flawless execution of change projects Your experience will include: Minimum 2 years' contact centre senior leadership experience, delivering high quality results within blue chip organisations Minimum 5 years' customer service background is essential, preferable in a luxury environment or for premium products Strong people management and leadership skills, with experience of managing teams to deliver operational service levels Motivational skills to engage and inspire colleagues and strong coaching and development skills to support ongoing colleague development Strong relationship management skills based on a partnership approach Excellent analytical, decision making and problem solving abilities People management skills Good working knowledge of Samsung products and of other smart phones and tablets. Passionate about technology and consumer electronics, with experience of Android technology and an interest in new and emerging technologies You will need to be a strong communicator with a positive, can-do attitude Excellent customer focus - Committed to treating customers in a fair and consistent way About Samsung : Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into a global information technology leader, managing more than 200 subsidiaries around the world. The company's offerings include home appliances such as TVs, monitors, printers, refrigerators and washing machines as well as key mobile telecommunications products like smartphones and tablets. Samsung also continues to be a trusted provider of key electronic components like DRAM and non-memory semiconductors What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do As well as a generous basic salary, we also give you23day's holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. At our Leeds office, you will also benefit from other discounts What we hope you will do next: Help us find out more about you by completing our short application process - click apply now . | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Due to significant growth and winning a large account this is an exciting opportunity to join a fast growing market leader in central Birmingham. You will need strong account management and relationship experience and have experience dealing with clients at CEO Level. Your role will be to ensure your customer is looked after at all times. Anticipating their needs, negotiating, working with external partners and driving sales to ensure everyone is happy. In addition your day to day operational duties will include: Dealing with all queries, being reactive and proactive and project managing some of the new systems. You will be required to speak and write in both German and English as part of the role. International travel will be required as part of the role. You will need to hard working, be able to think outside of the box, challenge ideas and highly organised. In returned this employers offers an excellent package and the opportunity to further develop your career. An immediate start is available. Salary will be dependant on experience. PLEASE NOTE: Unfortunately due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advertisement. If you have not heard from us within 48 hours, then you may presume that your application has been unsuccessful.
Nov 15, 2018
Due to significant growth and winning a large account this is an exciting opportunity to join a fast growing market leader in central Birmingham. You will need strong account management and relationship experience and have experience dealing with clients at CEO Level. Your role will be to ensure your customer is looked after at all times. Anticipating their needs, negotiating, working with external partners and driving sales to ensure everyone is happy. In addition your day to day operational duties will include: Dealing with all queries, being reactive and proactive and project managing some of the new systems. You will be required to speak and write in both German and English as part of the role. International travel will be required as part of the role. You will need to hard working, be able to think outside of the box, challenge ideas and highly organised. In returned this employers offers an excellent package and the opportunity to further develop your career. An immediate start is available. Salary will be dependant on experience. PLEASE NOTE: Unfortunately due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advertisement. If you have not heard from us within 48 hours, then you may presume that your application has been unsuccessful.
We are looking for experienced, fun, confident, and professional customer service advisors to join a dynamic team based in North Bristol. We are looking for people who have a real passion for providing customer service to the highest level. You will deal with a variety of inbound telephone enquiries; with the aim to resolve in an understanding, efficient and timely manner. You will need to be able to take ownership of each call and to make informed decisions with the information given. You will need to be organised and able to prioritise workload to ensure maximum performance. Efficiency and professionalism is a priority as you will often have to juggle a number of customers at the same time. If you want to take the next step and develop your customer service career....apply now! Working hours are between 8.00am and 6.00pm (Monday - Friday) on a 35 hour shift and this is for a six month fixed term contract with the opportunity to lead to permanent employment. If you want to take the next step and develop your customer service career....apply now!
Nov 15, 2018
We are looking for experienced, fun, confident, and professional customer service advisors to join a dynamic team based in North Bristol. We are looking for people who have a real passion for providing customer service to the highest level. You will deal with a variety of inbound telephone enquiries; with the aim to resolve in an understanding, efficient and timely manner. You will need to be able to take ownership of each call and to make informed decisions with the information given. You will need to be organised and able to prioritise workload to ensure maximum performance. Efficiency and professionalism is a priority as you will often have to juggle a number of customers at the same time. If you want to take the next step and develop your customer service career....apply now! Working hours are between 8.00am and 6.00pm (Monday - Friday) on a 35 hour shift and this is for a six month fixed term contract with the opportunity to lead to permanent employment. If you want to take the next step and develop your customer service career....apply now!
