Customer Data Execs - Leeds Centre - 15k + Uncapped Bonus. Are you looking to get into a telephone based role? Wanting to join a stable, global company? I am recruiting for a well known business in Leeds city centre for their lead generation department. The role would suit anyone with sales or customer service experience, however they are happy to employ people with NO EXPERIENCE should you display the drive and determination to want to learn and develop. Core Duties: Contacting an existing database of business, fact finding and building rapport, ascertaining vital information and cleansing/updating the database. Salary for the role is £15,000 + Uncapped Bonus Working hours between 9-6. This is an entry level role with excellent opportunities to progress quickly higher into the business. IMMEDIATE INTERVIEWS
Sep 21, 2018
Customer Data Execs - Leeds Centre - 15k + Uncapped Bonus. Are you looking to get into a telephone based role? Wanting to join a stable, global company? I am recruiting for a well known business in Leeds city centre for their lead generation department. The role would suit anyone with sales or customer service experience, however they are happy to employ people with NO EXPERIENCE should you display the drive and determination to want to learn and develop. Core Duties: Contacting an existing database of business, fact finding and building rapport, ascertaining vital information and cleansing/updating the database. Salary for the role is £15,000 + Uncapped Bonus Working hours between 9-6. This is an entry level role with excellent opportunities to progress quickly higher into the business. IMMEDIATE INTERVIEWS
Job Title: Customer Service Administrator Location: Borehamwood Salary: £19,000 Benefits: 20 days annual leave Annual Bonus We are currently recruiting for a hardworking, bright, well organised and professional Customer Service Advisor. Our client is a well-established and successful company based in Borehamwood. Job Description: Answering inbound customer enquiries Obtaining information from all parties to complete applications Updating customer accounts Skills required: Computer literate i.e. Word, Excel and Outlook Excellent communicator Great attention to detail Team player Should you be short listed for this position, a member of the Smart10 team will be in touch with you in the next 7 working days! Smart10 Ltd is a "Multi Award Winning" and independently run recruitment consultancy which specialises in both permanent and temporary positions across all Business Support roles. Smart10 have become renowned as one of Hertfordshire's most dynamic recruitment companies. As a business, we won the Judges Award in 2012 and New Business of the Year Award in 2013 at The Hertfordshire Business Awards, for being the most "promising" and "innovative" company within Hertfordshire. We are proud to work with a leading number of blue-chip companies as well as smaller SME businesses throughout the region. The smart10 team are an energetic and smart team of highly experienced and professional recruitment consultants who are committed at exceeding both our candidates and client's expectations. "smart10 - One career. Go for it!
Sep 21, 2018
Job Title: Customer Service Administrator Location: Borehamwood Salary: £19,000 Benefits: 20 days annual leave Annual Bonus We are currently recruiting for a hardworking, bright, well organised and professional Customer Service Advisor. Our client is a well-established and successful company based in Borehamwood. Job Description: Answering inbound customer enquiries Obtaining information from all parties to complete applications Updating customer accounts Skills required: Computer literate i.e. Word, Excel and Outlook Excellent communicator Great attention to detail Team player Should you be short listed for this position, a member of the Smart10 team will be in touch with you in the next 7 working days! Smart10 Ltd is a "Multi Award Winning" and independently run recruitment consultancy which specialises in both permanent and temporary positions across all Business Support roles. Smart10 have become renowned as one of Hertfordshire's most dynamic recruitment companies. As a business, we won the Judges Award in 2012 and New Business of the Year Award in 2013 at The Hertfordshire Business Awards, for being the most "promising" and "innovative" company within Hertfordshire. We are proud to work with a leading number of blue-chip companies as well as smaller SME businesses throughout the region. The smart10 team are an energetic and smart team of highly experienced and professional recruitment consultants who are committed at exceeding both our candidates and client's expectations. "smart10 - One career. Go for it!
Job Title: Customer Service Advisor - German/Finnish/Dutch/Norwegian/Danish/Swedish Speaking Job Type: Permanent/Full Time Location: Brighton - Permanent Salary: Competitive + Bonus + Benefits Search Consultancy are working on behalf of well-known and established business based in the heart of Brighton, looking for enthusiastic customer service advisor's for a number of speaking roles as detailed above. Our client has been rated within the top 10 Glass Door employers to work for, offering a great competitive salary and benefits for successful candidates. Benefits; - Competitive salary and monthly bonus. - Subsided restaurant and coffee shop on-site. - On-site gym. - Intensive training on process's, products, brand and procedures. - Career development opportunities. Duties and Responsibilities; - Deliver exceptional customer service to all customers. - Maintain work flow of inbound calls coming into the centre. - Follow up on outbound calls when promised to customers. - Strive to improve existing processes and ideas in order to find more ways for company improvement. - Liaise and partner with various other entities and departments of the business. - Give knowledge to customers on a range of offered products. Experience and Skills; - Fluent within either German, Finnish, Danish, Swedish, Dutch, Norwegian and English. - Excellent verbal and written skills. - A desire to give excellent Customer service, or previous experience would be desirable (Contact/Call centre, retail, hospitality). - Ability to work within a fast pace environment. This role is subject to background checks. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Sep 21, 2018
Job Title: Customer Service Advisor - German/Finnish/Dutch/Norwegian/Danish/Swedish Speaking Job Type: Permanent/Full Time Location: Brighton - Permanent Salary: Competitive + Bonus + Benefits Search Consultancy are working on behalf of well-known and established business based in the heart of Brighton, looking for enthusiastic customer service advisor's for a number of speaking roles as detailed above. Our client has been rated within the top 10 Glass Door employers to work for, offering a great competitive salary and benefits for successful candidates. Benefits; - Competitive salary and monthly bonus. - Subsided restaurant and coffee shop on-site. - On-site gym. - Intensive training on process's, products, brand and procedures. - Career development opportunities. Duties and Responsibilities; - Deliver exceptional customer service to all customers. - Maintain work flow of inbound calls coming into the centre. - Follow up on outbound calls when promised to customers. - Strive to improve existing processes and ideas in order to find more ways for company improvement. - Liaise and partner with various other entities and departments of the business. - Give knowledge to customers on a range of offered products. Experience and Skills; - Fluent within either German, Finnish, Danish, Swedish, Dutch, Norwegian and English. - Excellent verbal and written skills. - A desire to give excellent Customer service, or previous experience would be desirable (Contact/Call centre, retail, hospitality). - Ability to work within a fast pace environment. This role is subject to background checks. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Social Media Care Advisor Salary: £19,489 Start Date: 1st October 2018 Location: Skypark, Glasgow Shifts: FT working 40 hrs per week, shifts will fall Monday to Friday between 08:00 - 20:00 and Saturday & Sunday between 09:00 - 18:00. Personable. Friendly. Empathetic. That's you all over. Joining our Social Media team at Three UK, you'll work alongside other Social Media care advisers to manage customer interactions and help resolve their issues via digital support platforms including Facebook, Twitter, webchat and over the phone. Delivering exemplary customer service will be a natural part of everyday life for the successful candidate. You'll achieve this by using your excellent written and verbal skills to mirror the Three brand language to turn a complaint into praise and criticism to commendation in a friendly, helpful and knowledgeable way. Got the skills... We deal with everything from general enquiries to escalated complaints. We're looking for people with experience in dealing with customer queries and complaints. Ideally over digital platorms but don't worry, this isn't a must. We're a brand that try not to take ourselves too seriously and will always have a laugh where possible. Knowing when this isn't possible is key. Keep it lighthearted but remember we're here to help. The following skills are essential however: Excellent standard of written and spoken English An active participation in and solid understanding of social media Able to take pragmatic decisions for the good of the cause, even under pressure Great conversations… ...Are a must. The position of a Social Media Care Adviser is unique as you'll be the key voice of Three, and you'll play a pivotal role in boosting the perception of the Three brand online. Exceptional communication and negotiation skills are a key part of this role. Not only in a written format but over the phone also. You must also know how to listen properly, be calm and collected, encouraging and engaging and always seek to get the best possible results. If you're a brilliant team player and have the ability to build good relationships then you'll hit the ground running. Shake. Things. Up. When it comes to mobile, at Three we can see a whole new world emerging. It's not the world of talk and text. It's a world where more powerful and portable devices have started to appear - from sleek smartphones to must-have tablets. Where millions of innovative, new services are being designed specifically for this mobile world - from the practical to the pointless. With our partnership with Capita you'll be working in our new office in Skypark. Based in Finnieston you have great travel links from all around the City and you'll never be short on places to grab a nice lunch. You'll also have access to some great benefits and rewards including; 30 days' holiday a year pro rata (including eight bank holidays) Mobile phone discounts Cycle to work scheme Team incentives Access to private dental care High street retailer vouchers. Intrigued? Think you've got the talent we're looking for? Proven contact centre experience? Keen to know more?
Sep 21, 2018
Social Media Care Advisor Salary: £19,489 Start Date: 1st October 2018 Location: Skypark, Glasgow Shifts: FT working 40 hrs per week, shifts will fall Monday to Friday between 08:00 - 20:00 and Saturday & Sunday between 09:00 - 18:00. Personable. Friendly. Empathetic. That's you all over. Joining our Social Media team at Three UK, you'll work alongside other Social Media care advisers to manage customer interactions and help resolve their issues via digital support platforms including Facebook, Twitter, webchat and over the phone. Delivering exemplary customer service will be a natural part of everyday life for the successful candidate. You'll achieve this by using your excellent written and verbal skills to mirror the Three brand language to turn a complaint into praise and criticism to commendation in a friendly, helpful and knowledgeable way. Got the skills... We deal with everything from general enquiries to escalated complaints. We're looking for people with experience in dealing with customer queries and complaints. Ideally over digital platorms but don't worry, this isn't a must. We're a brand that try not to take ourselves too seriously and will always have a laugh where possible. Knowing when this isn't possible is key. Keep it lighthearted but remember we're here to help. The following skills are essential however: Excellent standard of written and spoken English An active participation in and solid understanding of social media Able to take pragmatic decisions for the good of the cause, even under pressure Great conversations… ...Are a must. The position of a Social Media Care Adviser is unique as you'll be the key voice of Three, and you'll play a pivotal role in boosting the perception of the Three brand online. Exceptional communication and negotiation skills are a key part of this role. Not only in a written format but over the phone also. You must also know how to listen properly, be calm and collected, encouraging and engaging and always seek to get the best possible results. If you're a brilliant team player and have the ability to build good relationships then you'll hit the ground running. Shake. Things. Up. When it comes to mobile, at Three we can see a whole new world emerging. It's not the world of talk and text. It's a world where more powerful and portable devices have started to appear - from sleek smartphones to must-have tablets. Where millions of innovative, new services are being designed specifically for this mobile world - from the practical to the pointless. With our partnership with Capita you'll be working in our new office in Skypark. Based in Finnieston you have great travel links from all around the City and you'll never be short on places to grab a nice lunch. You'll also have access to some great benefits and rewards including; 30 days' holiday a year pro rata (including eight bank holidays) Mobile phone discounts Cycle to work scheme Team incentives Access to private dental care High street retailer vouchers. Intrigued? Think you've got the talent we're looking for? Proven contact centre experience? Keen to know more?
Assistant Visitor Services Manager Position: Assistant Visitor Services Manager Location: Buckingham Palace Job type: Full Time, Permanent Hours: 37.5 hours per week, over 5 days, Monday to Sunday Salary: £23,000 to £26,000 per annum Closing date: 10 October :55 About the role: It's inspiring the team who present magnificence every day. It's the collaboration and the community spirit. And it's presenting one of the world's greatest art collections. This is what makes working for Royal Collection Trust so different. Our outstanding Visitor Services team help hundreds of thousands of visitors, from around the world, to enjoy magnificent buildings and works of art at The Queen's Gallery, The Royal Mews, and when Buckingham Palace opens its doors in August and September. Helping to lead the front-line team, you'll make sure they are ready to meet the day's demands, offering a warm welcome to every visitor who comes through the door. Every day, you'll engage them in briefings, co-ordinate roles and be the first port of call for any queries. You'll train, motivate and guide your team, monitor their progress and support ongoing personal development, inspiring them to deliver their very best. You'll also oversee the day-to-day operations at our various sites, including visitor route access, security and presentation, as well as helping to organise special events and tours. It's a busy environment and no two days will be the same. But whether you're running through opening checks ahead of a busy day, or recruiting new talent for your team, you'll be the driving force behind a truly memorable visitor experience. About you: Friendly, outgoing and professional, with the ability to motivate a team to deliver excellent visitor service, you'll fit right in. You'll already have some experience managing a team, preferably in a customer-facing environment. You're an outstanding team player who is confident communicating with all kinds of people and enjoys getting the best out of them. Cool and calm under pressure, you can be relied upon to work flexibly and effectively even when things get busy. Along with an organised approach, and excellent IT skills, you'll be able to manage and adapt to a varied workload, both in the office and on the visitor route. Above all, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression. This is your opportunity to develop your managerial skills and help to deliver the exceptional. You may have experience of the following: Assistant Visitor Services Manager, Visitor Services Manager, Assistant Visitor Experience Manager, Visitor Experience, Customer Service, Assistant Customer Service Manager, Assistant Operations Manager, Visitor Experience Manager, Visitor Experience, Customer Service, etc.
Sep 21, 2018
Assistant Visitor Services Manager Position: Assistant Visitor Services Manager Location: Buckingham Palace Job type: Full Time, Permanent Hours: 37.5 hours per week, over 5 days, Monday to Sunday Salary: £23,000 to £26,000 per annum Closing date: 10 October :55 About the role: It's inspiring the team who present magnificence every day. It's the collaboration and the community spirit. And it's presenting one of the world's greatest art collections. This is what makes working for Royal Collection Trust so different. Our outstanding Visitor Services team help hundreds of thousands of visitors, from around the world, to enjoy magnificent buildings and works of art at The Queen's Gallery, The Royal Mews, and when Buckingham Palace opens its doors in August and September. Helping to lead the front-line team, you'll make sure they are ready to meet the day's demands, offering a warm welcome to every visitor who comes through the door. Every day, you'll engage them in briefings, co-ordinate roles and be the first port of call for any queries. You'll train, motivate and guide your team, monitor their progress and support ongoing personal development, inspiring them to deliver their very best. You'll also oversee the day-to-day operations at our various sites, including visitor route access, security and presentation, as well as helping to organise special events and tours. It's a busy environment and no two days will be the same. But whether you're running through opening checks ahead of a busy day, or recruiting new talent for your team, you'll be the driving force behind a truly memorable visitor experience. About you: Friendly, outgoing and professional, with the ability to motivate a team to deliver excellent visitor service, you'll fit right in. You'll already have some experience managing a team, preferably in a customer-facing environment. You're an outstanding team player who is confident communicating with all kinds of people and enjoys getting the best out of them. Cool and calm under pressure, you can be relied upon to work flexibly and effectively even when things get busy. Along with an organised approach, and excellent IT skills, you'll be able to manage and adapt to a varied workload, both in the office and on the visitor route. Above all, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression. This is your opportunity to develop your managerial skills and help to deliver the exceptional. You may have experience of the following: Assistant Visitor Services Manager, Visitor Services Manager, Assistant Visitor Experience Manager, Visitor Experience, Customer Service, Assistant Customer Service Manager, Assistant Operations Manager, Visitor Experience Manager, Visitor Experience, Customer Service, etc.
Customer Service - German Speaking £22,000- £25,000 Brighton I am currently representing a global blue-chip company who are looking to add to their enthusiastic German speaking teams who deliver class leading levels of Customer Service across the business. The organisation is a Top 10 Glass Door employer and Fortune's 100 'Top Company to Work For' award winner. They are defined by their ability to innovate, evolve and take risks and always put their customer at the centre of everything they do. With many other awards including: 'Working Mothers' and being voted one of the Top 10 Employers in the UK by Working Families, this organisation is proud to be the UK's leading work-life balance organisation which is only a small part of what makes them the successful dynamic fortune 500 company they are today. Nowhere do these values hold truer than in their exciting and dynamic European language centre in Brighton. Servicing operations across Europe, this office delivers a diverse, fast paced environment which promotes development opportunities for all colleagues who are motivated to advance their careers. Their Customer Service teams are at the forefront of delivering for their customers, ensuring that we do the right thing in every interaction in order to provide an excellent service each and every time. All teams are required to: Deliver extraordinary service to our customers Partner with various business areas Do what is right by the customer Live and breathe the American Express values and brand Commit to providing exceptional products, service and experiences for our customers Strive to improve our existing ideas in order to find more ways to win Offer of employment with this organisation is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Previous experience is not important. This exciting company value motivated and enthusiastic colleagues who strive to do what is best for their customers and demonstrate the following: Fluency in German and English Flexibility in an ever-changing environment Excellent verbal and written communication skills Strong, reliable team player Customer orientated Why this company? Talk to the people of this company and you'll find out what they are really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear. It's their culture that makes them an outstanding place to work, and a big part of why they regularly win best workplace awards all over the world, including recognition amongst the World's Best Multinational Workplaces by Great Place to Work and Glassdoor's 2017 Best Places to Work. If you're ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. If you are interested in applying for this position, please contact or call . Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.
Sep 21, 2018
Customer Service - German Speaking £22,000- £25,000 Brighton I am currently representing a global blue-chip company who are looking to add to their enthusiastic German speaking teams who deliver class leading levels of Customer Service across the business. The organisation is a Top 10 Glass Door employer and Fortune's 100 'Top Company to Work For' award winner. They are defined by their ability to innovate, evolve and take risks and always put their customer at the centre of everything they do. With many other awards including: 'Working Mothers' and being voted one of the Top 10 Employers in the UK by Working Families, this organisation is proud to be the UK's leading work-life balance organisation which is only a small part of what makes them the successful dynamic fortune 500 company they are today. Nowhere do these values hold truer than in their exciting and dynamic European language centre in Brighton. Servicing operations across Europe, this office delivers a diverse, fast paced environment which promotes development opportunities for all colleagues who are motivated to advance their careers. Their Customer Service teams are at the forefront of delivering for their customers, ensuring that we do the right thing in every interaction in order to provide an excellent service each and every time. All teams are required to: Deliver extraordinary service to our customers Partner with various business areas Do what is right by the customer Live and breathe the American Express values and brand Commit to providing exceptional products, service and experiences for our customers Strive to improve our existing ideas in order to find more ways to win Offer of employment with this organisation is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Previous experience is not important. This exciting company value motivated and enthusiastic colleagues who strive to do what is best for their customers and demonstrate the following: Fluency in German and English Flexibility in an ever-changing environment Excellent verbal and written communication skills Strong, reliable team player Customer orientated Why this company? Talk to the people of this company and you'll find out what they are really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear. It's their culture that makes them an outstanding place to work, and a big part of why they regularly win best workplace awards all over the world, including recognition amongst the World's Best Multinational Workplaces by Great Place to Work and Glassdoor's 2017 Best Places to Work. If you're ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. If you are interested in applying for this position, please contact or call . Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.
Adecco are looking for an Order Management Advisor to work for our Bournemouth based client. You will provide a key interface between the company and our external customers. As a member of our multi skilled team you must be passionate about meeting and exceeding customer's expectations! The work is fast paced and you will handle a high volume of calls on a daily basis. Key day to day responsibilities include but are not restricted to: Responsibility for all aspects of order capture via telephone and email; Building excellent collaborative relationships with both customers and the sales teams; Liaising effectively with contacts across the total supply chain; Resolving customer and sales team queries in a timely manner, processing credits, debits and returns as appropriate. PERSON SPECIFICATION Excellent communication skills Experience dealing with customers in a busy call centre type environment with a high level of telephone calls Practical work experience in a Customer Services environment would be a distinct advantage Have a 'customer first' service orientated attitude Able to set priorities and work under pressure whilst remaining calm and flexible Solid PC literacy is required and experience with SAP is a plus Attention to detail is important to reduce errors Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Sep 21, 2018
Adecco are looking for an Order Management Advisor to work for our Bournemouth based client. You will provide a key interface between the company and our external customers. As a member of our multi skilled team you must be passionate about meeting and exceeding customer's expectations! The work is fast paced and you will handle a high volume of calls on a daily basis. Key day to day responsibilities include but are not restricted to: Responsibility for all aspects of order capture via telephone and email; Building excellent collaborative relationships with both customers and the sales teams; Liaising effectively with contacts across the total supply chain; Resolving customer and sales team queries in a timely manner, processing credits, debits and returns as appropriate. PERSON SPECIFICATION Excellent communication skills Experience dealing with customers in a busy call centre type environment with a high level of telephone calls Practical work experience in a Customer Services environment would be a distinct advantage Have a 'customer first' service orientated attitude Able to set priorities and work under pressure whilst remaining calm and flexible Solid PC literacy is required and experience with SAP is a plus Attention to detail is important to reduce errors Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Job Title: Customer Service Manager Location: Bridgend, Wales Salary: £24,000 - £26,000 Job type: Permanent, Full time (Monday - Friday 8:45 am - 5:30pm) The Company is a well-established, award winning Telecommunications Company based in Bridgend whose primary focus is to ensure the best customer service for their customers. An exciting opportunity has arisen for a motivated individual to join their thriving organisation as a Customer Service Manager. The Customer Service Manager is a pivotal senior management role within the organisation and will be responsible for the overall customer service strategy for the company. As a member of the team you will have excellent customer service skills matched with a practical and organised approach with everything you do. Key Responsibilities: Developing, improving and implementing the customer service strategy Working with the different teams on customer service delivery Actioning any customer feedback and implementing improvements from the feedback Monitoring delivery of KPI's and SLA's Analysing all feedback to deliver reporting to Senior Management Deliver training to teams on customer service Increase customer satisfaction and productivity Improve culture within the business Bring new innovative ideas to improve customer service The successful Candidate will have/ be: Proven experience in Customer Service Management role Proven experience in delivering customer service Proven experience in delivering strategies and change to teams Excellent communication skills and can communicate at all levels Organised, administrative skills & proficient in IT Able to work off own initiative and develop ideas Demonstrable record of effective relationship building Professional telephone manner If you feel you meet the above criteria, have a 'can do' attitude and are ready for your next career move then this is the role for you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Executive, Service Delivery Manager, Client Services, Client Support, Client Services Manager, Client Relationship Manager, Customer Service Team Leader, Service Delivery Team Leader may also be considered for this role.
Sep 21, 2018
Job Title: Customer Service Manager Location: Bridgend, Wales Salary: £24,000 - £26,000 Job type: Permanent, Full time (Monday - Friday 8:45 am - 5:30pm) The Company is a well-established, award winning Telecommunications Company based in Bridgend whose primary focus is to ensure the best customer service for their customers. An exciting opportunity has arisen for a motivated individual to join their thriving organisation as a Customer Service Manager. The Customer Service Manager is a pivotal senior management role within the organisation and will be responsible for the overall customer service strategy for the company. As a member of the team you will have excellent customer service skills matched with a practical and organised approach with everything you do. Key Responsibilities: Developing, improving and implementing the customer service strategy Working with the different teams on customer service delivery Actioning any customer feedback and implementing improvements from the feedback Monitoring delivery of KPI's and SLA's Analysing all feedback to deliver reporting to Senior Management Deliver training to teams on customer service Increase customer satisfaction and productivity Improve culture within the business Bring new innovative ideas to improve customer service The successful Candidate will have/ be: Proven experience in Customer Service Management role Proven experience in delivering customer service Proven experience in delivering strategies and change to teams Excellent communication skills and can communicate at all levels Organised, administrative skills & proficient in IT Able to work off own initiative and develop ideas Demonstrable record of effective relationship building Professional telephone manner If you feel you meet the above criteria, have a 'can do' attitude and are ready for your next career move then this is the role for you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Executive, Service Delivery Manager, Client Services, Client Support, Client Services Manager, Client Relationship Manager, Customer Service Team Leader, Service Delivery Team Leader may also be considered for this role.
Team Leader Kilmarnock Are you a Team Leader looking for your next career opportunity? If yes, you could be the future talent of Webhelp. As we continue to grow, we are looking to recruit additional Team Leaders in to our business to work with our key client, Vodafone. With a competitive package you will have the potential to earn up £26,000 per annum including bonus. You will be based in our newly refurbished Kilmarnock site and this is a fabulous opportunity to join a global leader within the BPO sector. As a Team Leader your exceptional talent will ensure Webhelp continue to deliver outstanding customer service by supporting, coaching and motivating a team of dedicated advisors whilst driving performance to achieve success. In this fast paced, ever changing and exciting contact centre environment, you will have the opportunity to develop your own career by working across a range of campaigns including customer service and collections support. To help you succeed, previous experience of driving performance and delivering results across both new and existing employees through coaching and development is essential. You will have strong leadership and team management abilities and possess excellent communication skills to support the implementation of change in a fast paced environment. Webhelp is a company who are committed to your success and development and offer a comprehensive management development programme. We want to reward you for your talent and skills and offer a benefits package including employee pension, group life cover, discounts & reward schemes at major high street stores, employee recognition programmes plus a generous holiday allowance of 30 days a year.
Sep 21, 2018
Team Leader Kilmarnock Are you a Team Leader looking for your next career opportunity? If yes, you could be the future talent of Webhelp. As we continue to grow, we are looking to recruit additional Team Leaders in to our business to work with our key client, Vodafone. With a competitive package you will have the potential to earn up £26,000 per annum including bonus. You will be based in our newly refurbished Kilmarnock site and this is a fabulous opportunity to join a global leader within the BPO sector. As a Team Leader your exceptional talent will ensure Webhelp continue to deliver outstanding customer service by supporting, coaching and motivating a team of dedicated advisors whilst driving performance to achieve success. In this fast paced, ever changing and exciting contact centre environment, you will have the opportunity to develop your own career by working across a range of campaigns including customer service and collections support. To help you succeed, previous experience of driving performance and delivering results across both new and existing employees through coaching and development is essential. You will have strong leadership and team management abilities and possess excellent communication skills to support the implementation of change in a fast paced environment. Webhelp is a company who are committed to your success and development and offer a comprehensive management development programme. We want to reward you for your talent and skills and offer a benefits package including employee pension, group life cover, discounts & reward schemes at major high street stores, employee recognition programmes plus a generous holiday allowance of 30 days a year.
Customer Advisor - French speaker (Voice, Email, Live Chat, Service) At Rentalcars, we're on a mission to help people discover and do more. Putting the customer back in control, giving them maximum choice, great value, total transparency, and customer service that really cares. Today, there are three members of the Rentalcars family. Rentalcars.com: The world's biggest online car rental service, with over 1,500 colleagues speaking 42 languages, empowering travellers at 50,000+ locations worldwide. Rideways: Finding the best way for each customer to get from A to B, in pre-booked taxis and chauffeur-driven cars. Rentalcars Connect: Bringing the magic of Rentalcars.com and Rideways to partners' sites, so customers enjoy a seamless booking experience through brands they already know and love. Our aim is to be everyone's first choice in ground transport. Delivering market-leading choice, value, transparency and service, wherever they are and wherever they need to go. We're part of The Booking Holdings Group, the world leader in online travel and related services, along with Booking.com, priceline.com, KAYAK, agoda.com, and OpenTable. We need customer advisors who will be the ultimate in "help" to our customers - so you'll need to be curious, creative and capable of critical thinking. We're looking for candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market. Your day will focus on one thing: talking to our customers (majority of them will be French speakers). You will be doing this by phone, on email and "live chat In French & English." Main responsibilities Deliver a high level of customer service by: o Using empathy/positive language when answering questions while they're browsing our website. o Helping each customer find their ideal car. o Spotting opportunities to provide information that your customer may require at a later stage. o Dealing with requests between booking and pick-up. o Conducting post-travel investigations after the rental has finished. Consistently create encouraging experiences for our customers, whether they're booking online/over the phone. Our ideal candidate We love straight talking: Respectful & confident communicator; passionate about providing the best experience possible. Takes ownership of their work and multi-tasks well. We love being different : Fluent in French & English, both spoken and written - we work with customers from all over the world, so first-rate language skills are essential. We love getting it done : Have superb problem-solving skills and is able to flex to different customer profiles. Has a valid UK work permit. What Rentalcars.com will offer you Paid induction training. Work schedules provided 4-6 weeks in advance. International working environment with 40+ languages spoken in one building. Fantastic feeling of community in our vibrant office in central Manchester. Terrific career progression - our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance. Paid holiday time (30 days including statutory public holidays, which increases with service). Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining. Pension scheme. AND: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning, onsite training with self-development facilities (we love doing stuff together), recognition for length of service/personal milestones, professional membership subscriptions paid, quiz nights, charity fundraising events (we love having fun), study sponsorship, ability to "buy/sell" extra holidays and exclusive car hire rates for you, your family/friends.
Sep 21, 2018
Customer Advisor - French speaker (Voice, Email, Live Chat, Service) At Rentalcars, we're on a mission to help people discover and do more. Putting the customer back in control, giving them maximum choice, great value, total transparency, and customer service that really cares. Today, there are three members of the Rentalcars family. Rentalcars.com: The world's biggest online car rental service, with over 1,500 colleagues speaking 42 languages, empowering travellers at 50,000+ locations worldwide. Rideways: Finding the best way for each customer to get from A to B, in pre-booked taxis and chauffeur-driven cars. Rentalcars Connect: Bringing the magic of Rentalcars.com and Rideways to partners' sites, so customers enjoy a seamless booking experience through brands they already know and love. Our aim is to be everyone's first choice in ground transport. Delivering market-leading choice, value, transparency and service, wherever they are and wherever they need to go. We're part of The Booking Holdings Group, the world leader in online travel and related services, along with Booking.com, priceline.com, KAYAK, agoda.com, and OpenTable. We need customer advisors who will be the ultimate in "help" to our customers - so you'll need to be curious, creative and capable of critical thinking. We're looking for candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market. Your day will focus on one thing: talking to our customers (majority of them will be French speakers). You will be doing this by phone, on email and "live chat In French & English." Main responsibilities Deliver a high level of customer service by: o Using empathy/positive language when answering questions while they're browsing our website. o Helping each customer find their ideal car. o Spotting opportunities to provide information that your customer may require at a later stage. o Dealing with requests between booking and pick-up. o Conducting post-travel investigations after the rental has finished. Consistently create encouraging experiences for our customers, whether they're booking online/over the phone. Our ideal candidate We love straight talking: Respectful & confident communicator; passionate about providing the best experience possible. Takes ownership of their work and multi-tasks well. We love being different : Fluent in French & English, both spoken and written - we work with customers from all over the world, so first-rate language skills are essential. We love getting it done : Have superb problem-solving skills and is able to flex to different customer profiles. Has a valid UK work permit. What Rentalcars.com will offer you Paid induction training. Work schedules provided 4-6 weeks in advance. International working environment with 40+ languages spoken in one building. Fantastic feeling of community in our vibrant office in central Manchester. Terrific career progression - our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance. Paid holiday time (30 days including statutory public holidays, which increases with service). Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining. Pension scheme. AND: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning, onsite training with self-development facilities (we love doing stuff together), recognition for length of service/personal milestones, professional membership subscriptions paid, quiz nights, charity fundraising events (we love having fun), study sponsorship, ability to "buy/sell" extra holidays and exclusive car hire rates for you, your family/friends.
Bucks and Berks Recruitment
Amersham, Buckinghamshire
Our client, a successful facilities management company in Amersham, is looking for a bright and personable Helpdesk Co-ordinator to join their team. Working hours are 4pm - 11pm and you will be working alone in the office from 5.30pm onwards until a handover is completed to another operative at 11pm. Due to the location of the business, all applications must have a driving licence and access to vehicle. Key Responsibilities: Taking incoming client and supplier calls within target Taking incoming tenant calls relating to any aspect of the Property Logging new works orders with key suppliers Managing the bespoke system throughout the day Liaising with client and supplier to ensure completion within SLA Working closely with key assigned suppliers or regions to ensure KPI's are hit Resolving emails that come into the designated email account to ensure KPI's are met and all parties are updated Managing the emergencies reactive jobs that are logged daily to ensure SLA's are met and all parties are updated Possible vetting of the quoted planned works for the client to ensure all details are correct Key Skills Excellent communication, interpersonal skills and telephone manner Self-motivated with ability to work on own initiative Effective problem solving and organisational skills Able to work well as part of a small team Good attention to detail Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion. Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).
Sep 21, 2018
Our client, a successful facilities management company in Amersham, is looking for a bright and personable Helpdesk Co-ordinator to join their team. Working hours are 4pm - 11pm and you will be working alone in the office from 5.30pm onwards until a handover is completed to another operative at 11pm. Due to the location of the business, all applications must have a driving licence and access to vehicle. Key Responsibilities: Taking incoming client and supplier calls within target Taking incoming tenant calls relating to any aspect of the Property Logging new works orders with key suppliers Managing the bespoke system throughout the day Liaising with client and supplier to ensure completion within SLA Working closely with key assigned suppliers or regions to ensure KPI's are hit Resolving emails that come into the designated email account to ensure KPI's are met and all parties are updated Managing the emergencies reactive jobs that are logged daily to ensure SLA's are met and all parties are updated Possible vetting of the quoted planned works for the client to ensure all details are correct Key Skills Excellent communication, interpersonal skills and telephone manner Self-motivated with ability to work on own initiative Effective problem solving and organisational skills Able to work well as part of a small team Good attention to detail Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion. Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).
Hays Specialist Recruitment Limited
City, Manchester
Customer Care Advisor, Manchester, £18k plus bonus for a financial services company Your new company This financial services company has vastly grown over the past two decades. This includes closely working with the UK's top agencies and businesses. Their success is driven by putting the customer first, making sure that the service they provide matches the customer's needs. Due to this, a new customer care advisor is needed in the Manchester office. Your new role In this fast-paced environment, you will be working within the Customer Care Team where you will support new and existing customers. You will resolve any customer issues and queries whilst ensuring that a high level of customer service is maintained and nurtured. What you'll need to succeed Your previous experience in a similar role will help you succeed. Your excellent verbal and written communication skills will enable you to provide outstanding customer service and maintenance of relationships. This will be reflected in your longevity in your previous roles. You are keen to learn new skills and flexible in your way of working. What you'll get in return You will be offered a basic salary of £18k, with potential of company bonus. You will receive extensive training and support with opportunities for progression within the business. You will enjoy a fast-paced, modern, energetic environment in a working week of Monday - Friday, 09:00 - 18:00. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 21, 2018
Customer Care Advisor, Manchester, £18k plus bonus for a financial services company Your new company This financial services company has vastly grown over the past two decades. This includes closely working with the UK's top agencies and businesses. Their success is driven by putting the customer first, making sure that the service they provide matches the customer's needs. Due to this, a new customer care advisor is needed in the Manchester office. Your new role In this fast-paced environment, you will be working within the Customer Care Team where you will support new and existing customers. You will resolve any customer issues and queries whilst ensuring that a high level of customer service is maintained and nurtured. What you'll need to succeed Your previous experience in a similar role will help you succeed. Your excellent verbal and written communication skills will enable you to provide outstanding customer service and maintenance of relationships. This will be reflected in your longevity in your previous roles. You are keen to learn new skills and flexible in your way of working. What you'll get in return You will be offered a basic salary of £18k, with potential of company bonus. You will receive extensive training and support with opportunities for progression within the business. You will enjoy a fast-paced, modern, energetic environment in a working week of Monday - Friday, 09:00 - 18:00. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Experience Team Leader Chester £30,000 per annum plus a generous benefits package Full Time (35 hours per week) Our client has been embarked on an exciting journey of transformational change focused on improving customer satisfaction by providing an excellent customer experience and delivering quality services to residents. They are recruiting a Customer Experience Team Leader who will be at the very heart of providing an excellent service to their customers. With responsibility for the day to day operational management of their customer contact centre, you will be an excellent planner, with experience of being able to provide hands on support, leading by example, and making effective decisions to ensure excellent communication and service delivery to their customers. They are looking for a passionate, caring and inclusive individual, who is responsive and able to build relationships quickly and effectively with internal and external customers alike. You will be a natural leader, who acts with honesty and has a proven track record of successfully delivering and improving services for customers. As a strong and effective leader, you will be able to inspire, motivate and coach colleagues to reach their full potential and deliver exceptional performance results. With a commitment to always providing excellence in customer service, a focus on continuous improvement and a resilience to overcome any challenges that you may be faced with. You will bring a fresh approach, with a critical eye to further improve customer satisfaction, demonstrating their values in everything you do. In return you will receive a generous benefits package including flexible working, 25 days annual leave increasing to 28 days following 4 years' service and pension contribution. To apply, please submit a CV and written statement detailing how your skills, experience, abilities, behaviours and work-related qualities make you a suitable candidate for this role. Please note that your written statement forms an important part of our shortlisting process. Closing date: Thursday 4th October 2018 at 9:00am Interviews:Friday 12th October / Thursday 18th October 2018 Making diversity part of their culture
Sep 21, 2018
Customer Experience Team Leader Chester £30,000 per annum plus a generous benefits package Full Time (35 hours per week) Our client has been embarked on an exciting journey of transformational change focused on improving customer satisfaction by providing an excellent customer experience and delivering quality services to residents. They are recruiting a Customer Experience Team Leader who will be at the very heart of providing an excellent service to their customers. With responsibility for the day to day operational management of their customer contact centre, you will be an excellent planner, with experience of being able to provide hands on support, leading by example, and making effective decisions to ensure excellent communication and service delivery to their customers. They are looking for a passionate, caring and inclusive individual, who is responsive and able to build relationships quickly and effectively with internal and external customers alike. You will be a natural leader, who acts with honesty and has a proven track record of successfully delivering and improving services for customers. As a strong and effective leader, you will be able to inspire, motivate and coach colleagues to reach their full potential and deliver exceptional performance results. With a commitment to always providing excellence in customer service, a focus on continuous improvement and a resilience to overcome any challenges that you may be faced with. You will bring a fresh approach, with a critical eye to further improve customer satisfaction, demonstrating their values in everything you do. In return you will receive a generous benefits package including flexible working, 25 days annual leave increasing to 28 days following 4 years' service and pension contribution. To apply, please submit a CV and written statement detailing how your skills, experience, abilities, behaviours and work-related qualities make you a suitable candidate for this role. Please note that your written statement forms an important part of our shortlisting process. Closing date: Thursday 4th October 2018 at 9:00am Interviews:Friday 12th October / Thursday 18th October 2018 Making diversity part of their culture
Ref: DJKG1250 Job Title: Contact Centre Manager (Sales and Service) Location: Chester, Crewe, Warrington, Cheshire Salary: £28k to £30k (depending on experience) Employment Type: Permanent This is a fantastic opportunity for an experienced Contact Centre Manager or Team Manager to join an innovative and forward-thinking organisation. The Contact Centre Manager or Team Manager will be tasked with ensuring the small running of the Contact Centre. This role requires you to be able to work closely with the Head of Contact Centre and you will be responsible for delivering and monitoring the day to day running of the team leaders. As the Contact Centre Manager/ Team Manager some of your responsibility will be to: Manage and lead the telephony teams within the contact centre Driving and encouraging a fun and energetic environment Maximise team efficiency to achieve optimum return on investment Maintain a high sales culture environment If you are interested in applying for this position, then you will need to have managed a contact centre within a sales driven environment. This role would also suit someone who is a strong Team Leader/Team Manager that is looking to step-up. To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
Sep 21, 2018
Ref: DJKG1250 Job Title: Contact Centre Manager (Sales and Service) Location: Chester, Crewe, Warrington, Cheshire Salary: £28k to £30k (depending on experience) Employment Type: Permanent This is a fantastic opportunity for an experienced Contact Centre Manager or Team Manager to join an innovative and forward-thinking organisation. The Contact Centre Manager or Team Manager will be tasked with ensuring the small running of the Contact Centre. This role requires you to be able to work closely with the Head of Contact Centre and you will be responsible for delivering and monitoring the day to day running of the team leaders. As the Contact Centre Manager/ Team Manager some of your responsibility will be to: Manage and lead the telephony teams within the contact centre Driving and encouraging a fun and energetic environment Maximise team efficiency to achieve optimum return on investment Maintain a high sales culture environment If you are interested in applying for this position, then you will need to have managed a contact centre within a sales driven environment. This role would also suit someone who is a strong Team Leader/Team Manager that is looking to step-up. To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
Do you have experience managing back office administrators/ processors? Have you perhaps stepped up into a Deputy or Seconded Team Leader role and looking to move into a permanent position? Do you have a background in Financial Services, Banking or Mortgages? Are you who we're looking for? • Previous experience in a similar role is essential • Financial Service experience • Experience of coaching team members and providing a mentoring support • Positive attitude and reliable • Exceptional communication skills • Confident approach when dealing with junior team members What does the day to day look like? • Distributing and monitoring workload with the team • Acting as an SME providing support to the team and external parties • Liaise with brokers to ensure regular updates on cases are provided • Coaching and training of team members • Managing and monitoring case loads through the workflow process • Acting as a senior support to the team • Conduct daily team huddles My client offers fantastic opportunity for growth and development and above an excellent basic salary this role also comes with an attractive benefits package. To apply for the above position please forward your CV to Cheryl Stobo using the apply online link. HRC Recruitment acts as both an employment business and an employment agency.
Sep 21, 2018
Do you have experience managing back office administrators/ processors? Have you perhaps stepped up into a Deputy or Seconded Team Leader role and looking to move into a permanent position? Do you have a background in Financial Services, Banking or Mortgages? Are you who we're looking for? • Previous experience in a similar role is essential • Financial Service experience • Experience of coaching team members and providing a mentoring support • Positive attitude and reliable • Exceptional communication skills • Confident approach when dealing with junior team members What does the day to day look like? • Distributing and monitoring workload with the team • Acting as an SME providing support to the team and external parties • Liaise with brokers to ensure regular updates on cases are provided • Coaching and training of team members • Managing and monitoring case loads through the workflow process • Acting as a senior support to the team • Conduct daily team huddles My client offers fantastic opportunity for growth and development and above an excellent basic salary this role also comes with an attractive benefits package. To apply for the above position please forward your CV to Cheryl Stobo using the apply online link. HRC Recruitment acts as both an employment business and an employment agency.
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that. We are currently looking to grow our team at our Southampton location. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative. We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies. Your benefits: Fuelling your journey Uncapped earning potential so you'll be in charge of your own pay cheque each month Fantastic customer service and sales training Pension scheme - we'll contribute up to 8% of your salary so you save more Cycle to Work scheme - keeping you healthy and fit Childcare vouchers - helping you save for your little ones Discount on private health insurance, dental cover, travel insurance, Air Lounge pass and more Income protection as part of our enhanced pension scheme Life insurance cover that enables your loved ones to receive a tax free lump sum should the worst happen Career development opportunities across Hertz UK and Europe Further education support so you can obtain a degree or Masters in many courses Staff discount at locations across Europe Free on-site staff parking Your skills: What you'll need to take the wheel A valid UK or EU driving licence Solid experience in a customer service, sales or retail environment Good English skills, enabling you to be a brilliant communicator Understand the importance of great team spirit and supporting your colleagues An enthusiastic, flexible and positive attitude towards selling Great problem-solving skills, with the ability to prioritise and make decisions Passion for a role where every day is different: You relish taking on new challenges and thinking outside the box Responsible, trustworthy and organised and can keep a cool head under pressure Willing to work on a shift rota basis, 7 days per week. About Us The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world. This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
Sep 21, 2018
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that. We are currently looking to grow our team at our Southampton location. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative. We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies. Your benefits: Fuelling your journey Uncapped earning potential so you'll be in charge of your own pay cheque each month Fantastic customer service and sales training Pension scheme - we'll contribute up to 8% of your salary so you save more Cycle to Work scheme - keeping you healthy and fit Childcare vouchers - helping you save for your little ones Discount on private health insurance, dental cover, travel insurance, Air Lounge pass and more Income protection as part of our enhanced pension scheme Life insurance cover that enables your loved ones to receive a tax free lump sum should the worst happen Career development opportunities across Hertz UK and Europe Further education support so you can obtain a degree or Masters in many courses Staff discount at locations across Europe Free on-site staff parking Your skills: What you'll need to take the wheel A valid UK or EU driving licence Solid experience in a customer service, sales or retail environment Good English skills, enabling you to be a brilliant communicator Understand the importance of great team spirit and supporting your colleagues An enthusiastic, flexible and positive attitude towards selling Great problem-solving skills, with the ability to prioritise and make decisions Passion for a role where every day is different: You relish taking on new challenges and thinking outside the box Responsible, trustworthy and organised and can keep a cool head under pressure Willing to work on a shift rota basis, 7 days per week. About Us The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly - as well as the fleet management company Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world. This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
Inchcape UK have been awarded No.1 in 'The Sunday Times Best Big Company To Work For' 2016 ------------------------------------------------------------------------------------------ Do you want to join in our success? ----------------------------------- Service Advisor - BMW York -------------------------- The Role As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximising sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do. Role Requirements To be a success in this role, you will have: * Effective communication skills * Commitment to delivering customer excellence * A good standard of verbal and numerical reasoning * Computer literacy * A keen eye for detail * Previous experience in a target driven role Your Responsibilities * To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times * Book service and repair work always ensuring workshop and parts availability * To keep customers fully informed of progress and advise of extra work needed * To organise loan car bookings * To invoice on time and accurately used warranty transactions are submitted and invoiced daily * To obtain and process payments according to Inchcape policy * To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end) * To maintain accurate customer records on Kerridge & Dialog * Help deliver balance scorecard results for department to meet Manufacturers expectations * To make telephone follow-up / Up sell / Progress calls * To convert as many inbound / outbound calls into bookings as possible Benefits Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets, we also offer great benefits including: * 22 days holiday, rising to 25 after 5 years * Company pension scheme * Life assurance * Discount gym membership * Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers * Cycle to work scheme
Sep 21, 2018
Inchcape UK have been awarded No.1 in 'The Sunday Times Best Big Company To Work For' 2016 ------------------------------------------------------------------------------------------ Do you want to join in our success? ----------------------------------- Service Advisor - BMW York -------------------------- The Role As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximising sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do. Role Requirements To be a success in this role, you will have: * Effective communication skills * Commitment to delivering customer excellence * A good standard of verbal and numerical reasoning * Computer literacy * A keen eye for detail * Previous experience in a target driven role Your Responsibilities * To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times * Book service and repair work always ensuring workshop and parts availability * To keep customers fully informed of progress and advise of extra work needed * To organise loan car bookings * To invoice on time and accurately used warranty transactions are submitted and invoiced daily * To obtain and process payments according to Inchcape policy * To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end) * To maintain accurate customer records on Kerridge & Dialog * Help deliver balance scorecard results for department to meet Manufacturers expectations * To make telephone follow-up / Up sell / Progress calls * To convert as many inbound / outbound calls into bookings as possible Benefits Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets, we also offer great benefits including: * 22 days holiday, rising to 25 after 5 years * Company pension scheme * Life assurance * Discount gym membership * Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers * Cycle to work scheme
My well established Global leading Client is looking for a Customer Insight Manager to join them as they are investing heavily in new technologies to create a market leading retail and savings platform. What is the main purpose of the role? You will ensure the voice of the customer is heard Manage the ongoing evolution of my clients insight solutions Forge strong stakeholder relationships Generate accurate and actionable insight capabilities. Business transformation Do you have the essential skills and experience for this role? Relevant and comprehensive experience in Customer Journey Mapping Strong knowledge of customer engagement solutions Strong strategic mind-set Delivery focused and creative mind-set Passionate about the customer Knowledge of Pensions Are you delivery focussed? Do you have a creative mind-set and are passionate about the customer and have a good knowledge of life and pensions propositions….get in touch. What does Career Development look like with my client? You will be supported from the day you start. A competitive salary and rewarding package including car allowance and bonus. You will enjoy a fast moving and dynamic organisation that's leading the way in helping customers achieve their long term financial goals. £70,000 DOE plus bonus and benefits inc. car
Sep 21, 2018
My well established Global leading Client is looking for a Customer Insight Manager to join them as they are investing heavily in new technologies to create a market leading retail and savings platform. What is the main purpose of the role? You will ensure the voice of the customer is heard Manage the ongoing evolution of my clients insight solutions Forge strong stakeholder relationships Generate accurate and actionable insight capabilities. Business transformation Do you have the essential skills and experience for this role? Relevant and comprehensive experience in Customer Journey Mapping Strong knowledge of customer engagement solutions Strong strategic mind-set Delivery focused and creative mind-set Passionate about the customer Knowledge of Pensions Are you delivery focussed? Do you have a creative mind-set and are passionate about the customer and have a good knowledge of life and pensions propositions….get in touch. What does Career Development look like with my client? You will be supported from the day you start. A competitive salary and rewarding package including car allowance and bonus. You will enjoy a fast moving and dynamic organisation that's leading the way in helping customers achieve their long term financial goals. £70,000 DOE plus bonus and benefits inc. car
Corinium Language Associates
Gloucester, Gloucestershire
We are recruiting for a German/Spanish/Italian speaking Customer Support and Order Management Specialist for our client based on the edge of Gloucester. In this role you would be providing telephone and email support for to the company's German/Spanish/Italian and English-speaking business customers with their orders. This is a fantastic opportunity to join a friendly multilingual team in an international manufacturing company offering superb training and prospects as well as a very competitive salary and benefits package. The Company Our client is an international manufacturing company based in Gloucester who is one of the largest producers of specialist chemical products that are part of numerous everyday products. They offer fantastic continuous training which requires about 2 weeks international business travel per year. The Role To provide excellent customer care to business customers in German/Spanish/Italian and English on the phone and by email. You will be providing pricing and shipping information for complex orders. Following up and logging orders on the SAP database, you will be creating the orders, checking lead times and sending the invoices To give help and advice to customers relating to the organisation's products or services. To process orders and complete accurate invoicing in a timely manner whilst keeping the customer updated throughout the process. To develop knowledge on products, system/processes and business environment/ customers. You need to be pro-active with the capacity and willingness to develop yourself, open to change with the ability to question existing processes in order to improve them Necessary Skills/Experience Fluency in either German, Spanish or Italian and English, both written and spoken is essential Excellent telephone and email manner is very important Good working knowledge of Microsoft Office applications and ideally some SAP knowledge Previous customer service experience in an office environment is desirable Experience of working with Spanish businesses is desirable The most important thing is that you are professional and motivated to learn and do well in a structured professional environment Hours You will be working 39 hours per week, generally between 8.30am to 5.00pm Monday to Friday. This role offers a very competitive salary and benefits package as expected with a big company, with training grants, cycle to work scheme, childcare vouchers, Subsidised restaurant, Private healthcare, Excellent pension. Get in touch for full details. Location Our client is based near Gloucester, very close to the M5 and easily accessible from Swindon, Cirencester, Cheltenham, Tewkesbury, Worcester, Monmouth, Stroud, and Bristol. If you are a self-motivated with excellent Customer Service skills, then please send your CV in word (.doc or .docx) format for more information and a full job description. We are working as a recruitment agency for this permanent full time job. If you apply we may add your details to our database and contact you about other roles that could be of interest. We will never share your details or pass your CV to anyone without your express permission.
Sep 21, 2018
We are recruiting for a German/Spanish/Italian speaking Customer Support and Order Management Specialist for our client based on the edge of Gloucester. In this role you would be providing telephone and email support for to the company's German/Spanish/Italian and English-speaking business customers with their orders. This is a fantastic opportunity to join a friendly multilingual team in an international manufacturing company offering superb training and prospects as well as a very competitive salary and benefits package. The Company Our client is an international manufacturing company based in Gloucester who is one of the largest producers of specialist chemical products that are part of numerous everyday products. They offer fantastic continuous training which requires about 2 weeks international business travel per year. The Role To provide excellent customer care to business customers in German/Spanish/Italian and English on the phone and by email. You will be providing pricing and shipping information for complex orders. Following up and logging orders on the SAP database, you will be creating the orders, checking lead times and sending the invoices To give help and advice to customers relating to the organisation's products or services. To process orders and complete accurate invoicing in a timely manner whilst keeping the customer updated throughout the process. To develop knowledge on products, system/processes and business environment/ customers. You need to be pro-active with the capacity and willingness to develop yourself, open to change with the ability to question existing processes in order to improve them Necessary Skills/Experience Fluency in either German, Spanish or Italian and English, both written and spoken is essential Excellent telephone and email manner is very important Good working knowledge of Microsoft Office applications and ideally some SAP knowledge Previous customer service experience in an office environment is desirable Experience of working with Spanish businesses is desirable The most important thing is that you are professional and motivated to learn and do well in a structured professional environment Hours You will be working 39 hours per week, generally between 8.30am to 5.00pm Monday to Friday. This role offers a very competitive salary and benefits package as expected with a big company, with training grants, cycle to work scheme, childcare vouchers, Subsidised restaurant, Private healthcare, Excellent pension. Get in touch for full details. Location Our client is based near Gloucester, very close to the M5 and easily accessible from Swindon, Cirencester, Cheltenham, Tewkesbury, Worcester, Monmouth, Stroud, and Bristol. If you are a self-motivated with excellent Customer Service skills, then please send your CV in word (.doc or .docx) format for more information and a full job description. We are working as a recruitment agency for this permanent full time job. If you apply we may add your details to our database and contact you about other roles that could be of interest. We will never share your details or pass your CV to anyone without your express permission.
Customer Service Advisor Working hours for this role are 8:30am-5:00pm Monday to Friday £17,100 + Bonus potential of £4,800 per annum My client, a highly successful organisation specialising in a niche product are looking for a new team member to join their customer research team. The main purpose of this role is to research projects to a high level using the telephone, internet and other communication sources. Key responsibilities will include: Collecting intelligence from industry professionals Managing/prioritising your own workload on a daily basis Liaising with other colleagues within the business Dealing with customer queries Building relationships with contacts within the industry Achieving set targets around call quantity, call quality, call time and call volume Being responsible for your own work and meeting the department quality standards The ideal candidate will be: Detail-oriented, flexible, energetic and methodical Dependable - takes responsibility for own actions, keeps commitments The ideal candidate would be an excellent communicator, with an efficient and polite phone manner. You must also have the ability to listen to, absorb and interpret information Self-sufficient, self-motivated, resilient, determined, assertive, good objection handler, capable of working under pressure to tight deadlines and prioritising Strong planning, organisation and time management skills Determined to exceed targets and objections Good written and verbal communication skills are also crucial, as is the ability to be flexible to adjust to fluctuating workloads If you are customer focused, proud of ensuring an excellent service and can negotiate with potential clients, please apply for consideration.
Sep 21, 2018
Customer Service Advisor Working hours for this role are 8:30am-5:00pm Monday to Friday £17,100 + Bonus potential of £4,800 per annum My client, a highly successful organisation specialising in a niche product are looking for a new team member to join their customer research team. The main purpose of this role is to research projects to a high level using the telephone, internet and other communication sources. Key responsibilities will include: Collecting intelligence from industry professionals Managing/prioritising your own workload on a daily basis Liaising with other colleagues within the business Dealing with customer queries Building relationships with contacts within the industry Achieving set targets around call quantity, call quality, call time and call volume Being responsible for your own work and meeting the department quality standards The ideal candidate will be: Detail-oriented, flexible, energetic and methodical Dependable - takes responsibility for own actions, keeps commitments The ideal candidate would be an excellent communicator, with an efficient and polite phone manner. You must also have the ability to listen to, absorb and interpret information Self-sufficient, self-motivated, resilient, determined, assertive, good objection handler, capable of working under pressure to tight deadlines and prioritising Strong planning, organisation and time management skills Determined to exceed targets and objections Good written and verbal communication skills are also crucial, as is the ability to be flexible to adjust to fluctuating workloads If you are customer focused, proud of ensuring an excellent service and can negotiate with potential clients, please apply for consideration.
Page Personnel Secretarial & Business Support
City, Leeds
Page Personnel are working in partnership with a Globally recognised organisation who are looking to add an Operations Manager to their contact centre within their Shared Service Centre Client Details Our client is a market leading business within their industry and work on an international scale. They are now looking to add an Operations Manager to their contact centre based in Leeds Description Key Responsibilities Include ; Drive the strategic vision around customer service throughout the business, and ensure all employees are aware of key business objectives Support the Contact Centre Manager with road mapping to ensure reporting channels are best maximised Create a customer focused culture throughout the contact centre. Responsibility for up to 100fte Provide clear direction and leadership for team leaders, with regular training and 1-2-1's Take ownership of day to day operations within the contact centre in the absence of the Contact Centre Manager Undertake key projects and initiatives within the contact centre to help achieve business objectives Profile The Successful Candidate ; Experience of senior management within a contact centre environment Management of multiple team Experience of implementing new ways of working Strong influencing skills Strong Commercial Acumen Ability to make time sensitive decisions Excellent communication skills Job Offer This is a fantastic opportunity to join a globally recognised business in the capacity of Operations Manager, within their Contact Centre. As an Operations Manager you will receive a highly competitive salary along with various other benefits including ; Free parking, excellent pension offering, health Insurance, generous holiday allowance and bonus potential
Sep 21, 2018
Page Personnel are working in partnership with a Globally recognised organisation who are looking to add an Operations Manager to their contact centre within their Shared Service Centre Client Details Our client is a market leading business within their industry and work on an international scale. They are now looking to add an Operations Manager to their contact centre based in Leeds Description Key Responsibilities Include ; Drive the strategic vision around customer service throughout the business, and ensure all employees are aware of key business objectives Support the Contact Centre Manager with road mapping to ensure reporting channels are best maximised Create a customer focused culture throughout the contact centre. Responsibility for up to 100fte Provide clear direction and leadership for team leaders, with regular training and 1-2-1's Take ownership of day to day operations within the contact centre in the absence of the Contact Centre Manager Undertake key projects and initiatives within the contact centre to help achieve business objectives Profile The Successful Candidate ; Experience of senior management within a contact centre environment Management of multiple team Experience of implementing new ways of working Strong influencing skills Strong Commercial Acumen Ability to make time sensitive decisions Excellent communication skills Job Offer This is a fantastic opportunity to join a globally recognised business in the capacity of Operations Manager, within their Contact Centre. As an Operations Manager you will receive a highly competitive salary along with various other benefits including ; Free parking, excellent pension offering, health Insurance, generous holiday allowance and bonus potential
A German Luxury Car Brand is searching for talented, driven Customer Service Representatives to join their Customer Assistance Center (CAC) in Maastricht, Holland! The perfect way to kickstart your international career, you will have the chance to work with over 25 different nationalities and act as a brand representative ensuring that customers receive personal assistance in their own language at a consistently high level. You will be working for the UK market serving customers and prospective customers by handling all roadside assistance requests as well as various inquiries and complaints. As a UK Representative, you ensure that customer concerns and queries are dealt with adequately and efficiently. What's in it for you? Holiday allowance: 8% of annual salary Salary of €1966 gross/month plus potential bonuses Lucrative relocation package of up to €5,000 . 200 vacation hours Employee Car Program: Discount on new or used Daimler brand cars Collective health insurance at discounted rates The opportunity to grow and progress within the company Pension plan Transportation plan: free bike every 3 years, free public transportation or fuel costs (€ 130 / month) Result orientated bonuses Extensive initial training of up to 4 months Who are we looking for? Native English speakers Excellent written and verbal skills Minimum of 1-year professional experience in customer service Computer literate Ability to work in structures, to prioritize, analyze and coordinate your day to day business Empathy and advanced negotiation skills A loyal representative that will act as a brand ambassador Excellent communication skills Team player Problem-solving skills and analytical thinker Good knowledge of UK/Ireland culture and geography You must be available for at least one year Interested? Send your CV and include your references! Please note: This role is based in Maastricht, the Netherlands not the UK.
Sep 21, 2018
A German Luxury Car Brand is searching for talented, driven Customer Service Representatives to join their Customer Assistance Center (CAC) in Maastricht, Holland! The perfect way to kickstart your international career, you will have the chance to work with over 25 different nationalities and act as a brand representative ensuring that customers receive personal assistance in their own language at a consistently high level. You will be working for the UK market serving customers and prospective customers by handling all roadside assistance requests as well as various inquiries and complaints. As a UK Representative, you ensure that customer concerns and queries are dealt with adequately and efficiently. What's in it for you? Holiday allowance: 8% of annual salary Salary of €1966 gross/month plus potential bonuses Lucrative relocation package of up to €5,000 . 200 vacation hours Employee Car Program: Discount on new or used Daimler brand cars Collective health insurance at discounted rates The opportunity to grow and progress within the company Pension plan Transportation plan: free bike every 3 years, free public transportation or fuel costs (€ 130 / month) Result orientated bonuses Extensive initial training of up to 4 months Who are we looking for? Native English speakers Excellent written and verbal skills Minimum of 1-year professional experience in customer service Computer literate Ability to work in structures, to prioritize, analyze and coordinate your day to day business Empathy and advanced negotiation skills A loyal representative that will act as a brand ambassador Excellent communication skills Team player Problem-solving skills and analytical thinker Good knowledge of UK/Ireland culture and geography You must be available for at least one year Interested? Send your CV and include your references! Please note: This role is based in Maastricht, the Netherlands not the UK.
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this. Why this role matters Do you want to work for a cutting edge communications company? How about working with the latest technologies, helping you to provide the best customer service to high profile businesses? As a Customer Order Coordinator, you'll be responsible for delivering network and IP solutions to all types of UK businesses. You'll be expected to work both as part of a team and individually to ensure our customers are left delighted at every opportunity. What you'll be doing You'll be taking responsibility for handling all aspect of complex orders made by our Business customers. This means you'll be need to keep our customers up to date at every step of the order process via various forms of communications, ensuring you're having a great conversation throughout. You'll be... Managing our business customers' orders from point of sale to completion. Taking responsibility for various parts of the delivery to ensure a successful handover to the customer. Looking for every opportunity to make sure that our customers have the best products and services for their business and asking customers what we can do to help their business grow. Wherever we can, we aim to always do that with a single contact, getting it right first time. We'll also need to see these on your CV A professional, can do attitude with a natural desire to learn new skills Proven skills in delivering great customer service and resolution excellence Excellent keyboard and PC skills, including navigation of system applications with data input Excellent communications skills, driven by customers' needs and product belief Be a great team player to ensure you and your colleagues achieve team targets Although not essential, preferably you will have experience in a customer contact centre environment ….but for us, it's more important that you have a passion for delivering excellent customer services & learning new technologies. Why choose us? You'll join a winning team in a vibrant atmosphere, dealing with both outgoing and incoming contacts from our business customers who have brought BT services and are in the process of having that service provided by you. Once you join us at BT, you'll open the door to endless opportunities. Not only will you be joining an ambitious organisation with a welcoming and collaborative culture, but you'll also receive first class training and development. There are opportunities across the organisation to develop your career and we'll work with you to make sure you have support, coaching and learning opportunities. On top of the competitive salary, you'll also receive discounted broadband, mobile and TV offerings, and access to lots of further discounts and a flexible benefits scheme. There will also be plenty of opportunities to give back to your local community by taking part in our volunteering events, including locally supported charity events. Or you could even organise your own. We value different perspectives, skills and experiences. We're creating an inclusive working culture where people from all backgrounds can succeed. That's why we welcome applications from all parts of the community.
Sep 21, 2018
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this. Why this role matters Do you want to work for a cutting edge communications company? How about working with the latest technologies, helping you to provide the best customer service to high profile businesses? As a Customer Order Coordinator, you'll be responsible for delivering network and IP solutions to all types of UK businesses. You'll be expected to work both as part of a team and individually to ensure our customers are left delighted at every opportunity. What you'll be doing You'll be taking responsibility for handling all aspect of complex orders made by our Business customers. This means you'll be need to keep our customers up to date at every step of the order process via various forms of communications, ensuring you're having a great conversation throughout. You'll be... Managing our business customers' orders from point of sale to completion. Taking responsibility for various parts of the delivery to ensure a successful handover to the customer. Looking for every opportunity to make sure that our customers have the best products and services for their business and asking customers what we can do to help their business grow. Wherever we can, we aim to always do that with a single contact, getting it right first time. We'll also need to see these on your CV A professional, can do attitude with a natural desire to learn new skills Proven skills in delivering great customer service and resolution excellence Excellent keyboard and PC skills, including navigation of system applications with data input Excellent communications skills, driven by customers' needs and product belief Be a great team player to ensure you and your colleagues achieve team targets Although not essential, preferably you will have experience in a customer contact centre environment ….but for us, it's more important that you have a passion for delivering excellent customer services & learning new technologies. Why choose us? You'll join a winning team in a vibrant atmosphere, dealing with both outgoing and incoming contacts from our business customers who have brought BT services and are in the process of having that service provided by you. Once you join us at BT, you'll open the door to endless opportunities. Not only will you be joining an ambitious organisation with a welcoming and collaborative culture, but you'll also receive first class training and development. There are opportunities across the organisation to develop your career and we'll work with you to make sure you have support, coaching and learning opportunities. On top of the competitive salary, you'll also receive discounted broadband, mobile and TV offerings, and access to lots of further discounts and a flexible benefits scheme. There will also be plenty of opportunities to give back to your local community by taking part in our volunteering events, including locally supported charity events. Or you could even organise your own. We value different perspectives, skills and experiences. We're creating an inclusive working culture where people from all backgrounds can succeed. That's why we welcome applications from all parts of the community.
East Renfrewshire Council
Newton Mearns, Renfrewshire
Advert You will be part of a business support team and provide efficient and effective administrative support. You should have experience of dealing with a variety of general enquires and providing excellent customer service. You must be computer literate and have experience of working with a variety of ICT systems and packages e.g. Microsoft Office. On completion of additional years of service by 1 January of each year, following the anniversary of the date of appointment, your term time salary will be adjusted to include a payment in lieu of the additional leave day accrued at the beginning of each leave year for the first 10 years of service. This post is considered Regulated Work with Children, under the Protection of Vulnerable Groups (Scotland) Act 2007. It is an offence therefore to apply if you are barred from working with children. Additional Information Please click on the attachments below for full details of this post.
Sep 21, 2018
Advert You will be part of a business support team and provide efficient and effective administrative support. You should have experience of dealing with a variety of general enquires and providing excellent customer service. You must be computer literate and have experience of working with a variety of ICT systems and packages e.g. Microsoft Office. On completion of additional years of service by 1 January of each year, following the anniversary of the date of appointment, your term time salary will be adjusted to include a payment in lieu of the additional leave day accrued at the beginning of each leave year for the first 10 years of service. This post is considered Regulated Work with Children, under the Protection of Vulnerable Groups (Scotland) Act 2007. It is an offence therefore to apply if you are barred from working with children. Additional Information Please click on the attachments below for full details of this post.
Customer Service Agent Location: Southend-on-Sea, Essex Salary: £8.00per hour + holiday pay Start date: Monday 24th September Type: Ongoing temporary Our client is looking for experienced customer service agents to join their thriving call centre. You will have one week's training, Monday - Friday 9am-6pm and then move onto your shift pattern, which will be between Monday - Friday 8am - 9pm.
Sep 21, 2018
Customer Service Agent Location: Southend-on-Sea, Essex Salary: £8.00per hour + holiday pay Start date: Monday 24th September Type: Ongoing temporary Our client is looking for experienced customer service agents to join their thriving call centre. You will have one week's training, Monday - Friday 9am-6pm and then move onto your shift pattern, which will be between Monday - Friday 8am - 9pm.
Change your job, change your workplace, change your future... Ricoh is a global organisation specialising in strategic IT services, document management solutions and cloud based technology. Ricoh transforms businesses with imagination, clarity and vision by utilising our pioneering and innovative ways of working; we call is: imagine. change. Our teams are constantly embracing change and fostering new ways of working, and we have never been more resolute in our mission: -You work for us, and well work for you". As our business continues to thrive, we now have a requirement for 2 x enthusiastic Customer Scheduling Advisors to be based at our Contact Centre within Ricoh UKs Prestigious Head Offices in Northampton. What you will be doing -To provide outstanding customer services to both external and internal customers -To respond to calls in a timely manner and offer first line technical assistance -Provide daily accurate updates to customer management via web-based applications/email. -Processing customer requests for service assistance whilst maintaining the customer database -Consistently working to a high standard and in compliance with agreed customer service levels. You will ideally have -Excellent telephone manner and great customer handing skills - A bright, friendly and courteous nature -Good verbal and written communication skills -Must be able to work well under extreme pressure -A problem-solver and negotiator with a sense of commercial awareness In return for your commitment, you can expect Full training in the range of Ricoh products and services will be provided, so dont worry if you havent got specific technical knowledge.This is a fantastic role if you genuinely enjoy working within a team environment and providing good levels of service with plenty of customer contact.Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is also a role in which you can excel within a fast-paced environment and succeed within a great organisation. Have you got the skills to be our next Customer Service Advisor? If so, we welcome your application. We are an equal opportunities employer Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://programmes/ban-box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Resourcing Team.We are an equal opportunities employer No agencies please.
Sep 21, 2018
Change your job, change your workplace, change your future... Ricoh is a global organisation specialising in strategic IT services, document management solutions and cloud based technology. Ricoh transforms businesses with imagination, clarity and vision by utilising our pioneering and innovative ways of working; we call is: imagine. change. Our teams are constantly embracing change and fostering new ways of working, and we have never been more resolute in our mission: -You work for us, and well work for you". As our business continues to thrive, we now have a requirement for 2 x enthusiastic Customer Scheduling Advisors to be based at our Contact Centre within Ricoh UKs Prestigious Head Offices in Northampton. What you will be doing -To provide outstanding customer services to both external and internal customers -To respond to calls in a timely manner and offer first line technical assistance -Provide daily accurate updates to customer management via web-based applications/email. -Processing customer requests for service assistance whilst maintaining the customer database -Consistently working to a high standard and in compliance with agreed customer service levels. You will ideally have -Excellent telephone manner and great customer handing skills - A bright, friendly and courteous nature -Good verbal and written communication skills -Must be able to work well under extreme pressure -A problem-solver and negotiator with a sense of commercial awareness In return for your commitment, you can expect Full training in the range of Ricoh products and services will be provided, so dont worry if you havent got specific technical knowledge.This is a fantastic role if you genuinely enjoy working within a team environment and providing good levels of service with plenty of customer contact.Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is also a role in which you can excel within a fast-paced environment and succeed within a great organisation. Have you got the skills to be our next Customer Service Advisor? If so, we welcome your application. We are an equal opportunities employer Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://programmes/ban-box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Resourcing Team.We are an equal opportunities employer No agencies please.
**** Terrific company offering salary and performance related bonuses **** The Customer Service Advisor is accountable for managing all customer telephone enquiries, resolving customer queries efficiently and providing a first-class customer service experience. Queries will be resolved in first response where possible, but where a query is needed, this will be proactively managed and resolved within the Customer Service Level Agreement (SLA). DUTIES AND RESPONSIBILITIES • Be responsible for answering customer enquiries via incoming calls and resolving in a first-time response where possible. • Follow the query best practice to successfully manage and resolve queries within the SLA timescale for each query type. • Where another team is accountable for resolving a query, ensuring the necessary information is transferred to them fully and efficiently to allow them to promptly resolve the query. • Identify and assess customers' needs and requirements to achieve satisfaction and where necessary advising and offering further products. • Build sustainable relationships and trust with customers through open and interactive communication. • Follow communication procedures, guidelines and processes to ensure you are providing consistent, concise and regular internal and customer communication. • Displays extensive knowledge about products and services • Exceed Customers Expectations • Ensure full accuracy and attention to detail in all interaction with internal / external Customers • Display a flexible and co-operative approach at all times. • Any other reasonable duties which may be required by management from time to time Person specification Skills & Abilities High level of computer literacy. Ability to work accurately under pressure & within strict deadlines. Proven problem-solving skills. Customer focused with an excellent telephone manner. Confidence relating to others Excellent communication skills Experience of handling customer queries by telephone Experience within a busy administration environment Experience of working within a high-volume, fast paced environment and consistently meeting SLA's Knowledge Qualifications GCSE Grade C passes to include English & Maths (or equivalent) Experience of Microsoft Office Personal Attributes High professional standard Strong Team Player with an "I can do" attitude Hours Monday-Friday 8.45-6.00 ( every other Friday is 4.30pm finish) Free parking Basic salary is £17,500 with monthly bonus of £500 if KPI's are achieved ( Average is £350.00)
Sep 21, 2018
**** Terrific company offering salary and performance related bonuses **** The Customer Service Advisor is accountable for managing all customer telephone enquiries, resolving customer queries efficiently and providing a first-class customer service experience. Queries will be resolved in first response where possible, but where a query is needed, this will be proactively managed and resolved within the Customer Service Level Agreement (SLA). DUTIES AND RESPONSIBILITIES • Be responsible for answering customer enquiries via incoming calls and resolving in a first-time response where possible. • Follow the query best practice to successfully manage and resolve queries within the SLA timescale for each query type. • Where another team is accountable for resolving a query, ensuring the necessary information is transferred to them fully and efficiently to allow them to promptly resolve the query. • Identify and assess customers' needs and requirements to achieve satisfaction and where necessary advising and offering further products. • Build sustainable relationships and trust with customers through open and interactive communication. • Follow communication procedures, guidelines and processes to ensure you are providing consistent, concise and regular internal and customer communication. • Displays extensive knowledge about products and services • Exceed Customers Expectations • Ensure full accuracy and attention to detail in all interaction with internal / external Customers • Display a flexible and co-operative approach at all times. • Any other reasonable duties which may be required by management from time to time Person specification Skills & Abilities High level of computer literacy. Ability to work accurately under pressure & within strict deadlines. Proven problem-solving skills. Customer focused with an excellent telephone manner. Confidence relating to others Excellent communication skills Experience of handling customer queries by telephone Experience within a busy administration environment Experience of working within a high-volume, fast paced environment and consistently meeting SLA's Knowledge Qualifications GCSE Grade C passes to include English & Maths (or equivalent) Experience of Microsoft Office Personal Attributes High professional standard Strong Team Player with an "I can do" attitude Hours Monday-Friday 8.45-6.00 ( every other Friday is 4.30pm finish) Free parking Basic salary is £17,500 with monthly bonus of £500 if KPI's are achieved ( Average is £350.00)
Revive Recruitment are supporting our client to recruit a Bilingual Account Co-ordinator due to continued expansion. Our Client has clients and customer across the world. You must also have previous Sales and Customer Service experience within the office environment and bring an enthusiastic proactive approach to developing a portfolio of accounts and bilingual in either German, French, Italian, Spanish, Korean or Mandarin. Position - Bilingual Account Coordinator Location - Wrexham Salary - £21,000 per annum plus bonus Hours: 8.30am to 5.00 pm The Position: These roles require exceptional customer focus and individuals who continuously looks for improvements on behalf of their customers. Taking responsibility for a selection of key customers, duties will include: Managing a portfolio of customer accounts Handling customer queries and offering excellent levels of customer service Maximising revenue by exploring all sales opportunities and researching the market with potential new clients. Processing sales orders and credits Recording and maintaining customer information through Excel Using CRM system to proactively contact customers Working towards sales targets and set KPI's Playing a Key role as part of a small team Occasional travel to trade and consumers shows and customer offices. The Candidate: The ideal candidate will have previous experience working within an office environment, working within customer service or sales, be self-motivated and driven with the desire to grow the role and deliver exception customer service. Skills required: High level of verbal and written communication skills Attention to detail Strong telephone and organisation skills Computer literate with good working knowledge of Excel Language skills essential for this role and to be bilingual in either German, French, Italian, Spanish, Korean or Mandarin. The Package An excellent starting salary of £21,000 per annum plus bonus 22 days holiday plus bank holidays Contributory pension scheme after completion of probation period Free Parking Kitchen facilities Unfortunately, due to a high volume of CV's we cannot respond to every applicant. In the event that we havent contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies We are acting on behalf of the client as an Employment Agency in relation to this vacancy Key Words "Account Manager", "Customer Service", "B2B", "Sales", "Call Centre", Japanese, Mandarin, Korean, Languages, French, German, Italian
Sep 21, 2018
Revive Recruitment are supporting our client to recruit a Bilingual Account Co-ordinator due to continued expansion. Our Client has clients and customer across the world. You must also have previous Sales and Customer Service experience within the office environment and bring an enthusiastic proactive approach to developing a portfolio of accounts and bilingual in either German, French, Italian, Spanish, Korean or Mandarin. Position - Bilingual Account Coordinator Location - Wrexham Salary - £21,000 per annum plus bonus Hours: 8.30am to 5.00 pm The Position: These roles require exceptional customer focus and individuals who continuously looks for improvements on behalf of their customers. Taking responsibility for a selection of key customers, duties will include: Managing a portfolio of customer accounts Handling customer queries and offering excellent levels of customer service Maximising revenue by exploring all sales opportunities and researching the market with potential new clients. Processing sales orders and credits Recording and maintaining customer information through Excel Using CRM system to proactively contact customers Working towards sales targets and set KPI's Playing a Key role as part of a small team Occasional travel to trade and consumers shows and customer offices. The Candidate: The ideal candidate will have previous experience working within an office environment, working within customer service or sales, be self-motivated and driven with the desire to grow the role and deliver exception customer service. Skills required: High level of verbal and written communication skills Attention to detail Strong telephone and organisation skills Computer literate with good working knowledge of Excel Language skills essential for this role and to be bilingual in either German, French, Italian, Spanish, Korean or Mandarin. The Package An excellent starting salary of £21,000 per annum plus bonus 22 days holiday plus bank holidays Contributory pension scheme after completion of probation period Free Parking Kitchen facilities Unfortunately, due to a high volume of CV's we cannot respond to every applicant. In the event that we havent contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies We are acting on behalf of the client as an Employment Agency in relation to this vacancy Key Words "Account Manager", "Customer Service", "B2B", "Sales", "Call Centre", Japanese, Mandarin, Korean, Languages, French, German, Italian
Jenson Fisher are working in partnership with an expanding company based in Perthshire recruiting for a Customer Service Advisor to join their dynamic and winning team on a permanent, full time basis. My client are an industry leader and offer a competitive salary as well as the opportunity to begin a career with a recognised market leader. The successful candidate's duties will include: Dealing with inbound customer queries. Assisting with internal enquiries from other departments. Communicating with customers on the status of their job. Liaising with different branches and departments. Completion of documentation to regulatory standards. Administrative work to support the department. If you are an experienced Customer Service Advisor looking to take the next step in your career apply today or contact our Dundee office for more details.
Sep 21, 2018
Jenson Fisher are working in partnership with an expanding company based in Perthshire recruiting for a Customer Service Advisor to join their dynamic and winning team on a permanent, full time basis. My client are an industry leader and offer a competitive salary as well as the opportunity to begin a career with a recognised market leader. The successful candidate's duties will include: Dealing with inbound customer queries. Assisting with internal enquiries from other departments. Communicating with customers on the status of their job. Liaising with different branches and departments. Completion of documentation to regulatory standards. Administrative work to support the department. If you are an experienced Customer Service Advisor looking to take the next step in your career apply today or contact our Dundee office for more details.
Change Recruitment have a requirement for a Facilities Management - Workforce Planner to work within the FM industry. You will be responsible for the forecasting/resourcing and allocation of engineering work within a facilities management environment. What we can offer you as a Workforce Planner: · Competitive salary of £21,000 · Professional business with planned growth · Well established and solid team · Ongoing training and development · Stable working hours, Mon - Fri, 8am - 5pm · No weekends · Free car park Day to Day Duties: · Responsible for assigning direct labour within assigned region/area · Monitor the queue and prioritise jobs as the come through · Evaluate resource demand, priority levels etc and making changes where necessary · Production of daily, weekly and monthly reports based on resource · On a daily basis allocate engineers jobs for the next day to include both PPM and Reactive Tasks · Contact Engineers regarding emergency and urgent jobs Skills & Experience Required: · Experience of workforce planning/work allocation essential, preferably from within a facilities management environment · Ability to quickly adapt to changes in volume, patterns and priority levels · Ability to apply solutions to resource constraints · Ability to work on own initiative and as part of a team · Strong communication skills both verbal and written If you meet the skills above please submit your CV to be considered.
Sep 21, 2018
Change Recruitment have a requirement for a Facilities Management - Workforce Planner to work within the FM industry. You will be responsible for the forecasting/resourcing and allocation of engineering work within a facilities management environment. What we can offer you as a Workforce Planner: · Competitive salary of £21,000 · Professional business with planned growth · Well established and solid team · Ongoing training and development · Stable working hours, Mon - Fri, 8am - 5pm · No weekends · Free car park Day to Day Duties: · Responsible for assigning direct labour within assigned region/area · Monitor the queue and prioritise jobs as the come through · Evaluate resource demand, priority levels etc and making changes where necessary · Production of daily, weekly and monthly reports based on resource · On a daily basis allocate engineers jobs for the next day to include both PPM and Reactive Tasks · Contact Engineers regarding emergency and urgent jobs Skills & Experience Required: · Experience of workforce planning/work allocation essential, preferably from within a facilities management environment · Ability to quickly adapt to changes in volume, patterns and priority levels · Ability to apply solutions to resource constraints · Ability to work on own initiative and as part of a team · Strong communication skills both verbal and written If you meet the skills above please submit your CV to be considered.
Are you great at delivering Customer Service? Are you able to process sales orders, manage the logistic/distribution for orders to end Clients in a professional, customer focused manner so Clients receive their orders in the agreed timeframe? Kingsley Consulting hopefully then have the opportunity for you! One of our Clients in Milton Keynes is looking to recruit a Customer Service Executive or Customer Service Representative to join their growing team. The business operates within the Construction Sector and is one of the most recognisable names within their Industry. PLEASE READ BEFORE APPLYING ** Your first 12 weeks will be based in Manchester whilst you're training, so all candidates must be prepared to be able to work away from home for the first 12 weeks - Monday to Friday. All expenses are covered. The role will be based permanently in Milton Keynes, but the training period in Manchester is non-negotiable** The Role: Working in an experienced customer service team in a growing business to ensure that Customer service excellence is delivered across the business. Our Client's Customer Service team is the nucleus of their business and is a multifunctional team that is responsible for processing sales orders, planning transport, maintaining stock levels and most importantly always ensuring that their customers are pleased with the service offered to them. Location: Milton Keynes Salary: £21,000 per annum plus bonus £3,400 (on reaching KPI's) Hours of Work: 37.5 hours per week: Monday to Friday Main Responsibilities : The successful candidate will be responsible for the following: Developing relationships with Trade Account buyers, Merchants to ensure that repeat business and ongoing relationship is maintained. Full responsibility to ensure that transactional process from phone order, despatch and delivery is consistently achieved. Processing up to 30 Customer Orders per day using SAP. Taking up to 40-60 enquiries a day by phone and ensuring that the highest level of customer service is delivered. Ensuring that all sales orders are entered into the system correctly, and delivery dates acknowledged back to the customer are feasible. Experience & Qualifications: Experience of working in a manufacturing/logistics/distribution environment within a Customer Service role. Experience of working in a small/medium sized business. Must be highly organised and always prepared to follow the task through. Prepared to work the extra hours to ensure the job is complete. Strong people skills and ability to adapt to dealing with different types of personalities and on a daily basis. Strong administration skills and is clear and methodical in their daily working routine. A working knowledge of Microsoft Office and computer literate. Kingsley Consulting operates an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.
Sep 21, 2018
Are you great at delivering Customer Service? Are you able to process sales orders, manage the logistic/distribution for orders to end Clients in a professional, customer focused manner so Clients receive their orders in the agreed timeframe? Kingsley Consulting hopefully then have the opportunity for you! One of our Clients in Milton Keynes is looking to recruit a Customer Service Executive or Customer Service Representative to join their growing team. The business operates within the Construction Sector and is one of the most recognisable names within their Industry. PLEASE READ BEFORE APPLYING ** Your first 12 weeks will be based in Manchester whilst you're training, so all candidates must be prepared to be able to work away from home for the first 12 weeks - Monday to Friday. All expenses are covered. The role will be based permanently in Milton Keynes, but the training period in Manchester is non-negotiable** The Role: Working in an experienced customer service team in a growing business to ensure that Customer service excellence is delivered across the business. Our Client's Customer Service team is the nucleus of their business and is a multifunctional team that is responsible for processing sales orders, planning transport, maintaining stock levels and most importantly always ensuring that their customers are pleased with the service offered to them. Location: Milton Keynes Salary: £21,000 per annum plus bonus £3,400 (on reaching KPI's) Hours of Work: 37.5 hours per week: Monday to Friday Main Responsibilities : The successful candidate will be responsible for the following: Developing relationships with Trade Account buyers, Merchants to ensure that repeat business and ongoing relationship is maintained. Full responsibility to ensure that transactional process from phone order, despatch and delivery is consistently achieved. Processing up to 30 Customer Orders per day using SAP. Taking up to 40-60 enquiries a day by phone and ensuring that the highest level of customer service is delivered. Ensuring that all sales orders are entered into the system correctly, and delivery dates acknowledged back to the customer are feasible. Experience & Qualifications: Experience of working in a manufacturing/logistics/distribution environment within a Customer Service role. Experience of working in a small/medium sized business. Must be highly organised and always prepared to follow the task through. Prepared to work the extra hours to ensure the job is complete. Strong people skills and ability to adapt to dealing with different types of personalities and on a daily basis. Strong administration skills and is clear and methodical in their daily working routine. A working knowledge of Microsoft Office and computer literate. Kingsley Consulting operates an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.
Job Title: Logistics Customer Service Coordinator Salary: £20,000 - £25,000 per annum (dependant on experience) Start date: October 2018 Job Type: Permanent Location: Milton Keynes Adecco are currently recruiting for a Logistics Customer Service Coordinator to join our client based in Milton Keynes. This is a permanent opportunity paying between £20,000 - £25,000 per annum - dependant on experience. The successful candidate will be working within a fast paced, customer focused environment where attention to detail is essential. We are looking for a strong character, who can use their own initiative and think on their feet. We are looking for a proactive and highly motivated individual with proven ability to work efficiently and on their own within a fast paced working environment. Previous experience in a similar role would be advantageous however is not essential. Role Requirements / Responsibilities: Using in-house system to monitor the outbound deliveries and returns on a daily basis Resolving customer issues over the phone and via email Receiving inbound calls from internal and external customers/suppliers Resolving all queries in a polite, professional and prompt manner Logging all issues relating to delivery Taking ownership of issues from start to finish and ensuring process is followed Communicate efficiently with all members of the logistics department to ensure a prompt resolution and customer expectations are adhered to at all times The ideal candidate: Experience within the transport/logistics industry Previous role to be within a customer service centre Confident and have the ability to think on your feet within a set timescale Great communicator Strong telephone manner Good working knowledge of Microsoft Word, Excel and Outlook Time management skills Ability to prioritise workloads Excellent attention to detail Exceptional standards of customer service Working hours : (Monday - Friday) 9am - 5pm Should you have the required background and experience for this position please apply or send your most up to date CV across in order to be considered for this position. If you have any questions please contact Amy on . If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful. Adecco are an employment agency and is an equal opportunities employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Sep 21, 2018
Job Title: Logistics Customer Service Coordinator Salary: £20,000 - £25,000 per annum (dependant on experience) Start date: October 2018 Job Type: Permanent Location: Milton Keynes Adecco are currently recruiting for a Logistics Customer Service Coordinator to join our client based in Milton Keynes. This is a permanent opportunity paying between £20,000 - £25,000 per annum - dependant on experience. The successful candidate will be working within a fast paced, customer focused environment where attention to detail is essential. We are looking for a strong character, who can use their own initiative and think on their feet. We are looking for a proactive and highly motivated individual with proven ability to work efficiently and on their own within a fast paced working environment. Previous experience in a similar role would be advantageous however is not essential. Role Requirements / Responsibilities: Using in-house system to monitor the outbound deliveries and returns on a daily basis Resolving customer issues over the phone and via email Receiving inbound calls from internal and external customers/suppliers Resolving all queries in a polite, professional and prompt manner Logging all issues relating to delivery Taking ownership of issues from start to finish and ensuring process is followed Communicate efficiently with all members of the logistics department to ensure a prompt resolution and customer expectations are adhered to at all times The ideal candidate: Experience within the transport/logistics industry Previous role to be within a customer service centre Confident and have the ability to think on your feet within a set timescale Great communicator Strong telephone manner Good working knowledge of Microsoft Word, Excel and Outlook Time management skills Ability to prioritise workloads Excellent attention to detail Exceptional standards of customer service Working hours : (Monday - Friday) 9am - 5pm Should you have the required background and experience for this position please apply or send your most up to date CV across in order to be considered for this position. If you have any questions please contact Amy on . If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful. Adecco are an employment agency and is an equal opportunities employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Service Service Employment Agency Limited
Norwich, Norfolk
Service Service has two 12 month FTC Customer Service Advisor roles availbale with immediate starts. Working for a very well-respected Norwich business with a long history of providing excellent service to their clients across the UK, you will be the first point of contact for their clients with the aim of continuing their reputation by providing high level customer service. Salary 17,320 per per annum 12 Month Fixed Term Contracts 40 hours per week operating a rotational pattern between the hours of 8.00am and 6.00pm. 1 Saturday morning in every 8 is also required. Responsibilities Taking on new instructions and making sure they are dealt with in a timely manner Liaising with customers, suppliers to the business and external remote staff Updating systems with information Dealing with urgent queries or complaints professionally and effectively General administrative duties Pricing, ordering and delivery arrangement of products Skills and Attributes You must have experience of working within a telephone-based customer focused environment Excellent communication skills coupled with strong organisational and prioritising skills. The ability to work under pressure and to tight deadlines Able to communicate over the phone, face to face and via email For more information and to apply please contact Natalie Money and please send a CV Apply now
Sep 21, 2018
Service Service has two 12 month FTC Customer Service Advisor roles availbale with immediate starts. Working for a very well-respected Norwich business with a long history of providing excellent service to their clients across the UK, you will be the first point of contact for their clients with the aim of continuing their reputation by providing high level customer service. Salary 17,320 per per annum 12 Month Fixed Term Contracts 40 hours per week operating a rotational pattern between the hours of 8.00am and 6.00pm. 1 Saturday morning in every 8 is also required. Responsibilities Taking on new instructions and making sure they are dealt with in a timely manner Liaising with customers, suppliers to the business and external remote staff Updating systems with information Dealing with urgent queries or complaints professionally and effectively General administrative duties Pricing, ordering and delivery arrangement of products Skills and Attributes You must have experience of working within a telephone-based customer focused environment Excellent communication skills coupled with strong organisational and prioritising skills. The ability to work under pressure and to tight deadlines Able to communicate over the phone, face to face and via email For more information and to apply please contact Natalie Money and please send a CV Apply now
Job Purpose: The Goal of the events team is to create an event that is a transformational life changing experience in a comfortable, positive environment, ensuring that we are attentive to the needs of the customer whilst maximising every sales opportunity. The role of the Event Co-ordinator is to assist with the organisation & administration of events Provide admin support to events team Assist in the world-class delivery of events Identify improvement areas and take action To provide exceptional customer service to colleagues at events and in communication with clients Provide outstanding support to the event managers and delegates in all areas Seek ways to contribute further and ensure excellent results with event delivery and customer feedback The Role Customer Service Adhere to customer service levels & procedures specified in the VIP customer service manual Provide personal, prompt replies to all enquiries from customers Ensure all customer enquiries are followed through all the way to resolution Administration Check and respond to daily emails from customers, through several email accounts Answer the events telephone Ensure all administration is prompt & accurate Ensure all data input into Infusionsoft is accurate Complete any administrative follow up from events Ensure the editing, reformatting, printing & assembling of manuals, handouts and sales paperwork are completed on time Monitor and manage the ordering and stock control of items required for Event Team and the wider business, inc. but not limited to catering, stationery and other consumables. Ensure all filing is kept up to date in a systemised way Time Management & organisation Ensure all deadlines are met Ensure all paperwork & data files are stored in an organised manner Ensure own workload is prioritised and planned in advance Events Assist in setting up the training rooms Recognise sales opportunities & pass leads to the sales team at the earliest opportunity Ensure manner & appearance is professional at all times Assist the Event Manager at trainings as required Assist with pack up for events both on and off site General Attend weekly Events update meetings Attend planning meetings as necessary Liaise and co-operate with other departments Research the cheapest suppliers Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy. (Permanent Vacancy)
Sep 21, 2018
Job Purpose: The Goal of the events team is to create an event that is a transformational life changing experience in a comfortable, positive environment, ensuring that we are attentive to the needs of the customer whilst maximising every sales opportunity. The role of the Event Co-ordinator is to assist with the organisation & administration of events Provide admin support to events team Assist in the world-class delivery of events Identify improvement areas and take action To provide exceptional customer service to colleagues at events and in communication with clients Provide outstanding support to the event managers and delegates in all areas Seek ways to contribute further and ensure excellent results with event delivery and customer feedback The Role Customer Service Adhere to customer service levels & procedures specified in the VIP customer service manual Provide personal, prompt replies to all enquiries from customers Ensure all customer enquiries are followed through all the way to resolution Administration Check and respond to daily emails from customers, through several email accounts Answer the events telephone Ensure all administration is prompt & accurate Ensure all data input into Infusionsoft is accurate Complete any administrative follow up from events Ensure the editing, reformatting, printing & assembling of manuals, handouts and sales paperwork are completed on time Monitor and manage the ordering and stock control of items required for Event Team and the wider business, inc. but not limited to catering, stationery and other consumables. Ensure all filing is kept up to date in a systemised way Time Management & organisation Ensure all deadlines are met Ensure all paperwork & data files are stored in an organised manner Ensure own workload is prioritised and planned in advance Events Assist in setting up the training rooms Recognise sales opportunities & pass leads to the sales team at the earliest opportunity Ensure manner & appearance is professional at all times Assist the Event Manager at trainings as required Assist with pack up for events both on and off site General Attend weekly Events update meetings Attend planning meetings as necessary Liaise and co-operate with other departments Research the cheapest suppliers Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy. (Permanent Vacancy)
Research Assistant Full-Time Permanent Role £18K - £22K + Benefits High Wycombe We are currently recruiting for a Research Assistant to join one of the Financial Service or Automotive Customer Satisfaction programmes for our client, a global computer software and market research company. Responsibilities: Monitoring helpdesk and providing customer service on standard queries. Escalating complex and ad-hoc queries to senior members when required. Dealing with customer complaints via emails. Sharing feedback with clients every week. Implementing and checking uploads and data flows. Maintaining and administrating programmes, documentations and training materials. You need to have: Fluent in English is a MUST. Ability to speak German would be a plus. Previous experience in market research. Proficiency in MS Office, especially in Excel. Good knowledge of statistical and research methods (in particular quantitative). Ability to plan workload and prioritise. Capacity to work under pressure and to meet deadlines. Good project management and planning skills. Experience in an administrative role. Strong attention to detail. Please note: If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies "By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go t o http://privacy-notice/ ''
Sep 21, 2018
Research Assistant Full-Time Permanent Role £18K - £22K + Benefits High Wycombe We are currently recruiting for a Research Assistant to join one of the Financial Service or Automotive Customer Satisfaction programmes for our client, a global computer software and market research company. Responsibilities: Monitoring helpdesk and providing customer service on standard queries. Escalating complex and ad-hoc queries to senior members when required. Dealing with customer complaints via emails. Sharing feedback with clients every week. Implementing and checking uploads and data flows. Maintaining and administrating programmes, documentations and training materials. You need to have: Fluent in English is a MUST. Ability to speak German would be a plus. Previous experience in market research. Proficiency in MS Office, especially in Excel. Good knowledge of statistical and research methods (in particular quantitative). Ability to plan workload and prioritise. Capacity to work under pressure and to meet deadlines. Good project management and planning skills. Experience in an administrative role. Strong attention to detail. Please note: If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies "By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go t o http://privacy-notice/ ''
Customer Service Adviser Location: Stevenage Salary: £8phr Hours: Contact Centre open hours are 8am-8pm, you'll be required to work a 7.5hr shift (with 30min break) between these hours. You will also be required to work 1 in 4 Saturdays. Contract: Full-time 12 weeks Temp contract, with the option of turning Perm. Adecco Stevenage are currently recruiting for Customer Service Advisers to work with our client based in Central Stevenage. Working with our well-known client, you will be joining their warm and friendly Customer Service Team assisting with the handling of all inbound calls. These calls will be coming from a number of different queries and require your attention to detail and customer service knowledge to handle each case as an individual and with effective time. Working with both a duel screen computer and headset, you should expect to be taking and handling a high volume of telephone calls, demonstrating your high levels of Customer Service on every call. Benefits include free parking, access to staff facilities and a great team environment. The post is initially for 12 weeks, however where business requires, this will be extended. For more information and to apply, please call and ask for Jordan. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Sep 21, 2018
Customer Service Adviser Location: Stevenage Salary: £8phr Hours: Contact Centre open hours are 8am-8pm, you'll be required to work a 7.5hr shift (with 30min break) between these hours. You will also be required to work 1 in 4 Saturdays. Contract: Full-time 12 weeks Temp contract, with the option of turning Perm. Adecco Stevenage are currently recruiting for Customer Service Advisers to work with our client based in Central Stevenage. Working with our well-known client, you will be joining their warm and friendly Customer Service Team assisting with the handling of all inbound calls. These calls will be coming from a number of different queries and require your attention to detail and customer service knowledge to handle each case as an individual and with effective time. Working with both a duel screen computer and headset, you should expect to be taking and handling a high volume of telephone calls, demonstrating your high levels of Customer Service on every call. Benefits include free parking, access to staff facilities and a great team environment. The post is initially for 12 weeks, however where business requires, this will be extended. For more information and to apply, please call and ask for Jordan. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Customer Service Advisor - Bingley, up to £18,000 Summary: The role of Customer Service Advisor is critical to the success of the company and its relationship with customers. Strong customer service can build sales and visibility as we try to distinguish ourselves from competitors. The main aim for a customer service advisor is to provide excellent customer service to all clients. You will ensure that the organisation completely satisfies its customers' needs. You will work at various customer service levels assisting client related issues communicated by both internal sales and external customers. The role of office administrator provides clerical and administrative support to the sales and operational functions. You will be responsible for specific projects, as well as coordinating and implementing administrative procedures recognised as fundamental to the profitability. Duties and Responsibilities: Customer Services Advisor Providing help, advice and a solution to customers using the customer service advisor process Communicating courteously with customers and suppliers by telephone, email and letter Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by the sales teams Coordinating all customer / supplier scenarios including: POD's / ETA's / Faulty Items / Customer Errors / Shortages / Picking Errors Issuing credit notes and product replacements Keeping accurate records of correspondence with customers and suppliers Sourcing and dispatching relevant incentives to accommodate internal & external promotions Knowledge & Experience (preferable but not essential) Proven customer support Familiarity with CRM systems and practices MS office Skills & Abilities Ability to adapt/respond to different types of characters Excellent communication skills Ability to multi-task, prioritize, and manage time effectively Ability to work to SLA's Strong phone contact handling skills and active listening
Sep 21, 2018
Customer Service Advisor - Bingley, up to £18,000 Summary: The role of Customer Service Advisor is critical to the success of the company and its relationship with customers. Strong customer service can build sales and visibility as we try to distinguish ourselves from competitors. The main aim for a customer service advisor is to provide excellent customer service to all clients. You will ensure that the organisation completely satisfies its customers' needs. You will work at various customer service levels assisting client related issues communicated by both internal sales and external customers. The role of office administrator provides clerical and administrative support to the sales and operational functions. You will be responsible for specific projects, as well as coordinating and implementing administrative procedures recognised as fundamental to the profitability. Duties and Responsibilities: Customer Services Advisor Providing help, advice and a solution to customers using the customer service advisor process Communicating courteously with customers and suppliers by telephone, email and letter Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by the sales teams Coordinating all customer / supplier scenarios including: POD's / ETA's / Faulty Items / Customer Errors / Shortages / Picking Errors Issuing credit notes and product replacements Keeping accurate records of correspondence with customers and suppliers Sourcing and dispatching relevant incentives to accommodate internal & external promotions Knowledge & Experience (preferable but not essential) Proven customer support Familiarity with CRM systems and practices MS office Skills & Abilities Ability to adapt/respond to different types of characters Excellent communication skills Ability to multi-task, prioritize, and manage time effectively Ability to work to SLA's Strong phone contact handling skills and active listening
Lloyd Recruitment Services are recruiting for a temporary Facilities Coordinator , to join a corporate blue chip client based in Central Reigate. You will need to be available immediately and be available to work up to the 1st of November 2018 initially, with the potential of your contact being extended thereafter. The position will call upon your excellent customer services, administration and coordination skills, as you'll be managing a variety of enquiries being fed into the helpdesk team, logging them accurately to allow colleagues to follow through from various business areas including IT, catering, reception, etc.. Responsibilities will include: Answering Helpdesk calls and emails and making a record of them on the system Logging maintenance/vending/cleaning jobs Booking meeting room requests - becoming the "bridge" between them and the hospitality team if required Following through with confirmation updates via email and also the in-house system Raising purchase orders and coding invoices for correct billing procedures to be carried out Key Skills: First class presentation and communication skills - over the telephone, face to face and in writing O level or equivalent grades gained at C or above in Maths and English Computer literate (proficient in Microsoft Office), and ideally Condeco / QFM if possible - although full training will be provided Excellent record keeping Confident liaising with individuals at all business levels internally, as well as external contacts/providers Flexible approach to team working - assisting others to reach deadlines, and ensure the end user receives an exceeded level of expectation. NB: Unfortunately, due to the high volume of applications received by Lloyd Recruitment Services Ltd, we are only able to contact shortlisted candidates. KEYWORDS: Reigate, Redhill, Kingswood, Helpdesk, Assistant, Customer Service, Temporary, Facilities, Catering
Sep 21, 2018
Lloyd Recruitment Services are recruiting for a temporary Facilities Coordinator , to join a corporate blue chip client based in Central Reigate. You will need to be available immediately and be available to work up to the 1st of November 2018 initially, with the potential of your contact being extended thereafter. The position will call upon your excellent customer services, administration and coordination skills, as you'll be managing a variety of enquiries being fed into the helpdesk team, logging them accurately to allow colleagues to follow through from various business areas including IT, catering, reception, etc.. Responsibilities will include: Answering Helpdesk calls and emails and making a record of them on the system Logging maintenance/vending/cleaning jobs Booking meeting room requests - becoming the "bridge" between them and the hospitality team if required Following through with confirmation updates via email and also the in-house system Raising purchase orders and coding invoices for correct billing procedures to be carried out Key Skills: First class presentation and communication skills - over the telephone, face to face and in writing O level or equivalent grades gained at C or above in Maths and English Computer literate (proficient in Microsoft Office), and ideally Condeco / QFM if possible - although full training will be provided Excellent record keeping Confident liaising with individuals at all business levels internally, as well as external contacts/providers Flexible approach to team working - assisting others to reach deadlines, and ensure the end user receives an exceeded level of expectation. NB: Unfortunately, due to the high volume of applications received by Lloyd Recruitment Services Ltd, we are only able to contact shortlisted candidates. KEYWORDS: Reigate, Redhill, Kingswood, Helpdesk, Assistant, Customer Service, Temporary, Facilities, Catering
Adecco are currently working with a well established client recruiting dedicated Inbound Customer Advisors. The Customers are the heart of everything they do, therefore we are looking for experienced customer service advisors with questioning skills along with product knowledge to ensure your customer receives not only an exceptional experience but the right services for them. Responsibilities and duties of this position include: Operative effectively with in a contact centre environment Answering call's in the new claims team Provide a warm and reassuring service to your customer Build an instant rapport with customers Understand the nature of the claim and use questioning skills to offer the best services for the customer. Communicate the benefits of services. Accurate record keeping and data entry Essential Skills & Experience Previous customer service experience from within either a contact centre, retail or hospitality environment. Full UK driving licence (we will consider applicants who have passed their theory test but not yet sat the practical driving test) Knowledge of selling products or services (sales through service) Ability to work to targets T literate and competent in using in house systems Maintaining high standards of professionalism Presenting a friendly & polite manner Consistent delivery of quality & attention to detail Enthusiasm for customer service & satisfaction We are looking for advisors that have great people skills and are able to build genuine relationships in order to communicate effectively. If you are a great team player and want to be apart of a challenging but rewarding role this is for you! Our clients opening hours are 07.00am until 21.30pm. You will be working 37.5 hours per week, 5 days out of 7. Full induction training and development plan will be put in place to help you make the most out of this great opportunity. Please note that you must be able to pass a basic disclosure (CRB check) for this role. For more information or to arrange an interview contact us today. The Adecco Group UK & Ireland is an equal opportunities employer Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Sep 21, 2018
Adecco are currently working with a well established client recruiting dedicated Inbound Customer Advisors. The Customers are the heart of everything they do, therefore we are looking for experienced customer service advisors with questioning skills along with product knowledge to ensure your customer receives not only an exceptional experience but the right services for them. Responsibilities and duties of this position include: Operative effectively with in a contact centre environment Answering call's in the new claims team Provide a warm and reassuring service to your customer Build an instant rapport with customers Understand the nature of the claim and use questioning skills to offer the best services for the customer. Communicate the benefits of services. Accurate record keeping and data entry Essential Skills & Experience Previous customer service experience from within either a contact centre, retail or hospitality environment. Full UK driving licence (we will consider applicants who have passed their theory test but not yet sat the practical driving test) Knowledge of selling products or services (sales through service) Ability to work to targets T literate and competent in using in house systems Maintaining high standards of professionalism Presenting a friendly & polite manner Consistent delivery of quality & attention to detail Enthusiasm for customer service & satisfaction We are looking for advisors that have great people skills and are able to build genuine relationships in order to communicate effectively. If you are a great team player and want to be apart of a challenging but rewarding role this is for you! Our clients opening hours are 07.00am until 21.30pm. You will be working 37.5 hours per week, 5 days out of 7. Full induction training and development plan will be put in place to help you make the most out of this great opportunity. Please note that you must be able to pass a basic disclosure (CRB check) for this role. For more information or to arrange an interview contact us today. The Adecco Group UK & Ireland is an equal opportunities employer Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Job Title - Inbound Customer Service and Sales Advisor Location - Borehamwood Salary: £18,000 - plus £3000 to £5,000 commission Monday to Friday Must haves: Previous customer service experience, Answering high call volumes, Confident communicator, the motivation to achieve targets Our Client, a fantastic company with an excellent reputation requires a reliable individual who has a can-do attitude and enjoys a results driven, fast paced environment. We are looking for a confident customer service professional who can provide friendly advice and information regarding the company's fantastic product range. You will be part of a friendly sociable team who are really committed to achieving results while delivering the highest standard of service to clients This company offer fantastic training and the opportunity for longevity and progression Responsibilities: Answering high volumes of inbound calls Supporting clients with their enquires Investigating clients needs and selecting appropriate products Giving sound advice across entire product range Explaining product benefits Updating in-house system Experiences and Skills: Strong customer service skills Sales experience Strong communication skills Answering high call volumes Warm friendly engaging telephone manner You will need to have a positive can do attitude Enjoy working towards targets If this role is certainly ticking all the right boxes for you, please apply NOW!! Due to the number of applications we receive, Crisp Recruitment is only able to contact candidates who have been short-listed for this position. If you have not heard from one of our consultants within seven working days, unfortunately your application has been unsuccessful. We wish you the best of luck in your job search. Crisp Recruitment are an equal opportunities employment agency, we are working on behalf of our client to find suitable candidates for this position.
Sep 21, 2018
Job Title - Inbound Customer Service and Sales Advisor Location - Borehamwood Salary: £18,000 - plus £3000 to £5,000 commission Monday to Friday Must haves: Previous customer service experience, Answering high call volumes, Confident communicator, the motivation to achieve targets Our Client, a fantastic company with an excellent reputation requires a reliable individual who has a can-do attitude and enjoys a results driven, fast paced environment. We are looking for a confident customer service professional who can provide friendly advice and information regarding the company's fantastic product range. You will be part of a friendly sociable team who are really committed to achieving results while delivering the highest standard of service to clients This company offer fantastic training and the opportunity for longevity and progression Responsibilities: Answering high volumes of inbound calls Supporting clients with their enquires Investigating clients needs and selecting appropriate products Giving sound advice across entire product range Explaining product benefits Updating in-house system Experiences and Skills: Strong customer service skills Sales experience Strong communication skills Answering high call volumes Warm friendly engaging telephone manner You will need to have a positive can do attitude Enjoy working towards targets If this role is certainly ticking all the right boxes for you, please apply NOW!! Due to the number of applications we receive, Crisp Recruitment is only able to contact candidates who have been short-listed for this position. If you have not heard from one of our consultants within seven working days, unfortunately your application has been unsuccessful. We wish you the best of luck in your job search. Crisp Recruitment are an equal opportunities employment agency, we are working on behalf of our client to find suitable candidates for this position.
Customer Support Administrator Permanent up to £22,000 Milton Keynes Are you looking for a challenging role that you can make your own, in an environment that is supportive? If you have a passion for customer service and a positive attitude, then this role would be a perfect fit for you! Key responsibilities will include but are not limited to: Dealing with daily enquiries from internal and external customers and updating systems accordingly. Answer telephone calls and effectively manage several different email accounts Meet/exceed service expectations from colleagues and customers Provide support to external sales team with administrative tasks and projects Mailshots Build strong, long lasting relationships with customers becoming a first point of contact for queries. This may include visiting customers at their place of business Assessing commerciality/viability of requests made and challenging where appropriate Maintain and improve business processes within the role, department and wider business Provide cover for order processing as required including checking order input accuracy Any other administration tasks requested by management We are looking for someone who is: Organised and methodical Excellent communication skills, whether by phone, email or face to face Attention to detail, high standard of accuracy Work on own initiative and to tight timescales Capable of multitasking in a busy environment A positive attitude and the willingness to learn a Experience of Office 365 and Microsoft Outlook is a must Experience of SAP would prove highly beneficial If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.
Sep 21, 2018
Customer Support Administrator Permanent up to £22,000 Milton Keynes Are you looking for a challenging role that you can make your own, in an environment that is supportive? If you have a passion for customer service and a positive attitude, then this role would be a perfect fit for you! Key responsibilities will include but are not limited to: Dealing with daily enquiries from internal and external customers and updating systems accordingly. Answer telephone calls and effectively manage several different email accounts Meet/exceed service expectations from colleagues and customers Provide support to external sales team with administrative tasks and projects Mailshots Build strong, long lasting relationships with customers becoming a first point of contact for queries. This may include visiting customers at their place of business Assessing commerciality/viability of requests made and challenging where appropriate Maintain and improve business processes within the role, department and wider business Provide cover for order processing as required including checking order input accuracy Any other administration tasks requested by management We are looking for someone who is: Organised and methodical Excellent communication skills, whether by phone, email or face to face Attention to detail, high standard of accuracy Work on own initiative and to tight timescales Capable of multitasking in a busy environment A positive attitude and the willingness to learn a Experience of Office 365 and Microsoft Outlook is a must Experience of SAP would prove highly beneficial If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.
French Speaking Customer Services Assistant / Chichester / Customer Services Client Details A leading business based in the Chichester area are seeking a French Speaking Customer Services Assistant on a permanent. Description As French Speaking Customer Services Assistant you will be responsible for: Contact for Customers Dealing with customer emails many in French language. Process various types of orders as well as raising credits Dealing with queries and ensuring accounts are created and remain updated Maintaining internal and cross business communications ensuring all parties are kept up to date Profile Fluency in French is a must, being immediately available (or on a shorter period) is also required. Our client requires someone with excellent communication skills, both written and verbal. As an integral member of the team you will have excellent attention to detail, be able to approach your work with a positive attitude; and have excellent data input skills. Job Offer £19,000 - £20,000
Sep 21, 2018
French Speaking Customer Services Assistant / Chichester / Customer Services Client Details A leading business based in the Chichester area are seeking a French Speaking Customer Services Assistant on a permanent. Description As French Speaking Customer Services Assistant you will be responsible for: Contact for Customers Dealing with customer emails many in French language. Process various types of orders as well as raising credits Dealing with queries and ensuring accounts are created and remain updated Maintaining internal and cross business communications ensuring all parties are kept up to date Profile Fluency in French is a must, being immediately available (or on a shorter period) is also required. Our client requires someone with excellent communication skills, both written and verbal. As an integral member of the team you will have excellent attention to detail, be able to approach your work with a positive attitude; and have excellent data input skills. Job Offer £19,000 - £20,000
Customer Services Co-Ordinator Based in Leicester, LE65 Monday to Friday 09..00 (16.30 Friday) Free car park onsite, large site, 34 days holidays, uniform, bonus & childcare vouchers Job Description You will be working within the customer service department and responsible for booking in, reviewing and servicing the clients warranty claims. As part of your role, you will be responsible for: - Identifying out of warranty issues - Calculating charges for the work completed - Organise and schedule work - Understanding vehicle installation and offer guidence with technical queries - Identify potential faults through basic questioning - Liaising with the appropriate teams to rectify the problem - Assist with after sales accessory requests replacements - Ensuring the clientcustomer is kept up to date on all issues throughout the process Your role will also involve project work, data entry, auditing and potential site visits. The Successful Applicant Essential - Proficent in Microsoft packages Word, Excel and Outlook - Previous experience within a manufacturing, engineering or automotive company - Organised, presentable and punctual - Ability to multi-task Desirable - Previous experience with SAP - Previous complaint handling experience - Management experience Apply for this Job If you feel this role is the right one for you please click "Apply Now" We will review your application as soon as possible and contact you if you are successful. Encore Personnel are an Equal Opportunities Employer. Specialist Recruiters in the Technical/engineering, Industrial, Driving, Energy and senior appointment sectors. Supplying nationally. Encore offer a "refer a friend" reward scheme where you could receive a gift of up to £500.
Sep 21, 2018
Customer Services Co-Ordinator Based in Leicester, LE65 Monday to Friday 09..00 (16.30 Friday) Free car park onsite, large site, 34 days holidays, uniform, bonus & childcare vouchers Job Description You will be working within the customer service department and responsible for booking in, reviewing and servicing the clients warranty claims. As part of your role, you will be responsible for: - Identifying out of warranty issues - Calculating charges for the work completed - Organise and schedule work - Understanding vehicle installation and offer guidence with technical queries - Identify potential faults through basic questioning - Liaising with the appropriate teams to rectify the problem - Assist with after sales accessory requests replacements - Ensuring the clientcustomer is kept up to date on all issues throughout the process Your role will also involve project work, data entry, auditing and potential site visits. The Successful Applicant Essential - Proficent in Microsoft packages Word, Excel and Outlook - Previous experience within a manufacturing, engineering or automotive company - Organised, presentable and punctual - Ability to multi-task Desirable - Previous experience with SAP - Previous complaint handling experience - Management experience Apply for this Job If you feel this role is the right one for you please click "Apply Now" We will review your application as soon as possible and contact you if you are successful. Encore Personnel are an Equal Opportunities Employer. Specialist Recruiters in the Technical/engineering, Industrial, Driving, Energy and senior appointment sectors. Supplying nationally. Encore offer a "refer a friend" reward scheme where you could receive a gift of up to £500.
Becoming a Field Monitoring Officer with Electronic Monitoring Services: HarroW Capita's Electronic Monitoring Service (EMS) is currently looking to expand their team of Field Monitoring Officers in Harrow and surrounding areas. Are you comfortable dealing with people on a daily basis? Do you enjoy thinking on your feet, using your initiative and taking responsibility for your actions? Are you a problem solver, who's motivated and looking for a new challenge? If you've held a full driving licence for over a year and are willing to travel for work then this exciting opportunity could be for you. What you'll do: Our Field Monitoring Officer role involves going into the homes of those on curfew, whether that's alone or alongside a colleague. Then it'll be your responsibility to install, calibrate and decommission monitoring equipment, so that the person on curfew can be detected within the boundaries of their property. You'll check and clean equipment when it's issued and on collection, and quarantine any equipment which needs to be held for evidence. Responding to priority visits, you'll be there to address any incidents and liaise with the central office over any issues or subject breaches. As you need to travel regularly and continuously throughout your shift, we'll provide you with your own company vehicle. You'll keep track of equipment and make sure you complete paperwork in a timely and accurate manner. Following standard operational procedures, you'll ensure contract compliance is maintained at all times. You'll also help with ad-hoc duties and take part in meetings with both your team and your line manager. Occasionally, you might also need to attend court, but this is rare. We operate 24/7, 365 days a year, so as a Field Monitoring Officer you'll be expected to work a range of shifts during the hours of 5pm - 3am. This will include weekends and bank holidays, on a rotating roster pattern and you can expect to work shifts similar to 5pm - 1am, 6pm - 2am, and 7pm - 3am. Your experience will include: Physical fitness and mobility is vital, as you'll be attaching and removing the curfew equipment. With experience working in a customer facing role, you'll know how to deal with challenging conversations. Your strong interpersonal and communication skills means that your standard of both verbal and written English is high. You're able to work flexibly on a shift rota basis and you work well as part of a team and on your own. It's essential that you have a full UK Driving Licence and at least a year of driving experience, so you can travel to the subjects' homes. About Capita Electronic Monitoring Services Capita EMS is contracted by the Ministry of Justice to provide electronic monitoring services (including 'tagging') across England and Wales. Electronic monitoring technology is used to deter individuals from breaking their curfews and places a stronger emphasis on rehabilitation, helping to ensure public safety across the country, while addressing the growing concerns about overcrowding in prisons. What's in it for you? As well as a generous basic salary, we'll give you 23 day's holiday, a company car, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you'll do next Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply so you can contact for guidance. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Keywords: prison, probation, community, security, police, armed forces, veterans, military Become a Change Maker Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Sep 21, 2018
Becoming a Field Monitoring Officer with Electronic Monitoring Services: HarroW Capita's Electronic Monitoring Service (EMS) is currently looking to expand their team of Field Monitoring Officers in Harrow and surrounding areas. Are you comfortable dealing with people on a daily basis? Do you enjoy thinking on your feet, using your initiative and taking responsibility for your actions? Are you a problem solver, who's motivated and looking for a new challenge? If you've held a full driving licence for over a year and are willing to travel for work then this exciting opportunity could be for you. What you'll do: Our Field Monitoring Officer role involves going into the homes of those on curfew, whether that's alone or alongside a colleague. Then it'll be your responsibility to install, calibrate and decommission monitoring equipment, so that the person on curfew can be detected within the boundaries of their property. You'll check and clean equipment when it's issued and on collection, and quarantine any equipment which needs to be held for evidence. Responding to priority visits, you'll be there to address any incidents and liaise with the central office over any issues or subject breaches. As you need to travel regularly and continuously throughout your shift, we'll provide you with your own company vehicle. You'll keep track of equipment and make sure you complete paperwork in a timely and accurate manner. Following standard operational procedures, you'll ensure contract compliance is maintained at all times. You'll also help with ad-hoc duties and take part in meetings with both your team and your line manager. Occasionally, you might also need to attend court, but this is rare. We operate 24/7, 365 days a year, so as a Field Monitoring Officer you'll be expected to work a range of shifts during the hours of 5pm - 3am. This will include weekends and bank holidays, on a rotating roster pattern and you can expect to work shifts similar to 5pm - 1am, 6pm - 2am, and 7pm - 3am. Your experience will include: Physical fitness and mobility is vital, as you'll be attaching and removing the curfew equipment. With experience working in a customer facing role, you'll know how to deal with challenging conversations. Your strong interpersonal and communication skills means that your standard of both verbal and written English is high. You're able to work flexibly on a shift rota basis and you work well as part of a team and on your own. It's essential that you have a full UK Driving Licence and at least a year of driving experience, so you can travel to the subjects' homes. About Capita Electronic Monitoring Services Capita EMS is contracted by the Ministry of Justice to provide electronic monitoring services (including 'tagging') across England and Wales. Electronic monitoring technology is used to deter individuals from breaking their curfews and places a stronger emphasis on rehabilitation, helping to ensure public safety across the country, while addressing the growing concerns about overcrowding in prisons. What's in it for you? As well as a generous basic salary, we'll give you 23 day's holiday, a company car, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you'll do next Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply so you can contact for guidance. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Keywords: prison, probation, community, security, police, armed forces, veterans, military Become a Change Maker Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Are you looking for a new role opportunity or your first step into the office world? Our lovely client in Thame are looking for a number of Customer Care Advisors to join their team! The roles are office based. You will be communicating with customers via telephone and email. Full training is provided so no experience is necessary! The opportunity's we have are: 1 Automotive Customer Care Advisor - Permeant and full-time - £17,000 2 Automotive Customer Care Advisors - Temporary until end of 2018 (3 month contract) - £17,000 Hours: 37.5 hours per week Monday to Friday between 8.30am - 7pm (Shifts) and Sat 9am - 1pm (1 in 5) Salary: £17,000 - this then increases to £18,000 after 12 months successful service in role. 1 Customer Service Advisor - Permanent and full-time - £16,500 1 Customer Service Advisor - 1 Year Fixed Term Contract - £16,500 pa Salary : £16,500 PRO RATA Days and Hours: Monday - Friday with shifts between 8am - 6pm on a rota basis. Also working 1 in 4 Weekends (with time off in Lieu during the week) Apply today, interview ASAP and Immediate start!
Sep 21, 2018
Are you looking for a new role opportunity or your first step into the office world? Our lovely client in Thame are looking for a number of Customer Care Advisors to join their team! The roles are office based. You will be communicating with customers via telephone and email. Full training is provided so no experience is necessary! The opportunity's we have are: 1 Automotive Customer Care Advisor - Permeant and full-time - £17,000 2 Automotive Customer Care Advisors - Temporary until end of 2018 (3 month contract) - £17,000 Hours: 37.5 hours per week Monday to Friday between 8.30am - 7pm (Shifts) and Sat 9am - 1pm (1 in 5) Salary: £17,000 - this then increases to £18,000 after 12 months successful service in role. 1 Customer Service Advisor - Permanent and full-time - £16,500 1 Customer Service Advisor - 1 Year Fixed Term Contract - £16,500 pa Salary : £16,500 PRO RATA Days and Hours: Monday - Friday with shifts between 8am - 6pm on a rota basis. Also working 1 in 4 Weekends (with time off in Lieu during the week) Apply today, interview ASAP and Immediate start!
