3583 Call Centre / CustomerService jobs

Role: Internal Sales/ Sales Administration Location: Bury Type: Permanent Salary: £20,000-£22,000 (plus benefits) Hours: Monday- Friday --- 9am-5pm Would you like to work for an innovative manufacturing organisation? Would you like to work for a growing yet established company? Would you describe yourself as a strong customer service candidate? Are you a strong team player with excellent inter-personal skills? If so, I would love to hear from you! An exciting opportunity has arisen with a fantastic manufacturing company in North Manchester. Due to continued growth the company are now looking for an Internal Sales candidate to join their team on a permanent basis. Role Responsibilities: • Answering incoming calls • Handle customer enquiries • Process customer orders • Provide quotations for parts • Arrange collections & deliveries with 3rd party transport companies • Assisting with the day to day administration • Creating purchase orders • Providing excellent customer service at all times This is a fantastic opportunity to join a great company so don't wait around get in touch!

Customer Service Advisor (12 month temp to perm contract)* No weekends* Role: Customer Service Advisor Location: Portman House, 21 Richmond Hill, Bournemouth BH2 6EP Hours: 35 hours per week | Monday to Friday; 9am to 5pm Duration: 12 months, temp to perm opportunity Pay rate: £9.30 per hour (weekly pay) Start date: 6th January 2020 Being part of the world's largest building society doesn't mean you have to be permanent. In fact, a quarter of Nationwide's workforce is made up of temporary employees, all of whom bring essential skills and answer critical short-term needs. Our client, Nationwide, is the world's largest building society as well as one of the UK's largest savings providers and a top-three provider of mortgages in the UK. On behalf of Nationwide, AMS are looking for Customer Service Advisors for 12 month contracts, on a temp to perm basis, based in Bournemouth. Nationwide aren't like a bank. They're not like other financial services companies. They're a building society. And they're building their 'society' with a sense of community and with a collective belief in the idea that we're all here to help each other. That's what Nationwide are all about and that's what makes them different. Who we're looking for: If you've got a customer service background in retail, hospitality or a contact centre, if you're a confident communicator and looking to take on a new challenge in an established business, there's no better place for you. As a Customer Service Advisor, you'll be making customer's lives easier and helping them to make the big decisions for their future. Key skills required are a good telephone manner, the ability to work under pressure, objection handling skills and computer proficiency. This is a small call centre team, so you will need to be a good team player as well as have the ability to perform on your own initiative. What you'll be doing: Handling a range of inbound calls, you'll play a pivotal role when it comes to supporting Nationwide's members. But, you'll do more than just communicate; you'll advise, dipping into your empathy, and ability to help members get the right outcome for them. There are 2 departments in Bournemouth and after training you will be placed in 1 of them: Servicing Telephony You'll be servicing all aspects of existing mortgage accounts including taking inbound customer calls, outbound servicing calls and internal referral calls. You will be updating mortgage accounts, producing correspondence and ensuring the files are updated with all relevant information. New Business The duties involve updating brokers, solicitors and applicants on the progress of their mortgage application. It requires liaising with other areas of the business to ensure that the application progresses smoothly. Why work for Nationwide? Nationwide is the world's largest building society. But, however large they grow, they will never lose sight of what makes them different: their commitment to their members and to building their society in the right way. Nationwide's goal is to be more than a business. They want to be known as an organisation that is always open, honest and trustworthy, where people are helped, supported and loyal. The role of a Customer Service Advisor is integral to Nationwide's business; therefore, we are looking for candidates who are immediately available and are able to start in assignment quickly. We welcome applications from all sections of the community. Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business. Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.

Customer Service Advisors - Havant - seasonal temporary staff V3 recruitment is currently working in partnership with a well-established and hugely successful retail brand based in Havant and due to a busy period our client is looking to recruit a Customer Service Advisor / Contact Centre Advisor to join their already successful team. As a Customer Service Advisor / Contact Centre Advisor you will be responsible for assisting customers with their requirements via the telephone and email. The customer will have order and stock related issues and will require advice in some cases or simply wish to place orders You will manage return related enquiries You will assist with unsatisfied customers and complaints if necessary You will liaise with third parties both internally and externally to manage any issued related to customer deliveries and orders Process orders onto the in-house system Complete general administration The ideal candidate will require Previous good customer service experience (Call Centre is desirable although not essential) Have good attention to detail and Accuracy Will be able to work to deadlines and targets Be available to start Immediately and commit on an ongoing basis 8 hours a day - 40 hours a week between 8am - 8pm Monday - Thursday, Friday 8am - 6pm and Saturday 9am - 5pm. £8.55 per hour

Main Responsibilites: Manage workload to ensure all patients are contacted as per your diary schedule Handle inbound telephony queries Ensure that all calls monitored are on target Data entry (which may include first order for the patient) Meet individual daily targets as set by the business Flexible to change in order to meet business needs Work within regulatory and Data Protection requirements Additional duties may be assigned or existing duties may alter Skills Required: Resilient and flexible in a demanding and fast paced environment Attention to detail Uses initiative and is accountable to take ownership and action Ability in adhering to internal and external policies and procedures Demonstrate ability to achieve in a target focused environment Effective communication and rapport building skills Use appropriate questioning and listening techniques Ability to identify own development needs Team player Cordant Group is an equal opportunities employer

Customer Service (Inbound) - £20k - £24k You do not want to miss this! Do you have exceptional customer service skills? Do you thrive in a fast-paced environment which requires high attention to detail? Working within a team of 6 Customer Service Advisors, your day will be made up of 70% inbound customer enquires with remaining 30% responding to queries, liaising with engineers and completing admin tasks. You will join a highly successful local heating organisation who have recently partnered with one of the UK's award-winning utilities companies and now wish to take this business to the next level. Working in a team within an open plan office of currently 40 staff, this could not be a more exciting time to join this Bournemouth based company! Responsibilities of the Customer Service: Working with an advanced bespoke CRM system taking inbound calls from customers for all inquiries. Analyse all customer issues and assist to resolve all within required timeframe. Coordinate with customers and ensure appropriate questioning to identify issues. Maintain knowledge on all customer requirements and provide appropriate solutions. Ensure optimal utilisation of all resources and resolve all issues. Maintain accuracy of all data and verify same for all customer services. Escalate all issues to management if required. Administer and prioritise all customer tasks and ensure achievement of all deadlines within required timeframe. Skills & Characteristics of the Customer Service: Previous Customer Service experience within an Inbound office environment Enjoys talking to customers and building rapport; High attention to detail Thrives in a fast-paced environment A great team player. What's in it for you? As well as working within a relaxed, modern and fun environment, you will also benefit from the following: Competitive salary between £20k - £24k 40 hours per week Monday to Friday - Choice of 8am - 5pm OR 9am - 6pm OR 10am - 7pm + 1 Saturday a month (9am-1pm) paid at double time on top of your salary Pay reviews based upon excellent performance Early probation for employees who excel Personal development and progression Company Pension Scheme; 28 Days annual leave entitlement (including Bank Holidays); Regular social / team bonding activities, such as BBQ's on the beach, Football team and nights out paid for by the MD! For those employees who wish to continually develop their skills and experience, this company offer cross training in different areas of the business.

I am excited to be working with a great, Tewkesbury based company who are looking to recruit a bright, enthusiastic Customer Service Administrator on a full-time, permanent basis. This is a great opportunity for someone with confident communication skills who is looking for a great opportunity to grow and develop their customer service skills in a supportive and friendly environment. Hours are: 37.5 hours per week - Monday to Friday between 08:00 and 18:00 working 8.5 hour shifts (with one hour lunch break). Occasional Saturday work when needed from 09:30 - 13:00. What's on offer to you? • A pay rise to £18k on successful completion of 3 month probation period • Pension contribution • Breakfast available everyday • Fully stocked drinks fridge • Frequent paid for social events • Volunteering days • Training and development Responsibilities: • Meet and exceed weekly and monthly targets and KPIs • Comply at all times with the requirements of FCA rules • Maintain accurate records • Treat customers fairly • Answer incoming calls and e-mails - Make outbound calls • Managing e-mail communications from contractors • Carrying out data inputting and reporting tasks • Issue correct documents and quotations to customers • Up to date knowledge of industry and processes • Follow company procedures on conducting business • Create a positive and motivated environment • Engage with partner consultants • Liaise and maintain a positive working relationship with internal/external departments. The best candidates will demonstrate the following skills: • Strong work ethic and positive attitude • Strategic thinking and problem solving • Happy to work as part of the team • Clear and effective communication with excellent telephony manner • Business acumen • Initiative and ownership • Fluent in CRM use • Basic use of Microsoft suite (word, powerpoint, excel) For more details please email today!

JOB TITLE: Customer Service - Inbound Calls LOCATION: Ashford SALARY: £10ph HOURS: 37 hours per week, across Monday to Sunday, 6am to 10pm STARTING: ASAP CONTRACT: 6 months - possibly permanent BENEFITS: 20 days annual leave + bank holidays, possibly permanent for the right candidates We're partnering exclusively with this fantastic company to help them fill their new office with 5 new Customer Service experts, due to a relocation they are moving their Customer Services to Ashford and we want you to be their next employee! Working a 5 week shift rotation, the day to day duties in your new job would be: Answering customer calls Taking payments over the phone Taking messages Referring customers to the correct department Updating the database Answering customer queries Customer service We'd love to speak to candidates: With a Customer Service background - office based or call centre would be an advantage Who are available with a maximum of 1 weeks notice Have strong IT skills and learn new systems quickly Who are fully flexible to cover shifts over 7 days Next steps… Apply today and, if you are suitable, Georgia or Lindsay will be in touch in the next 2 working days! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

Our client is a market leading distributior with an industry recognised brand, who are now looking to acquire an experienced customer service professional to join their friendly and busy team as a Client Services Team Leader. The ideal candidate will have worked within a similar customer service role previously and have experience of leading a team in an office environment. Main responsibilities: Provide excellent customer service whilst dealing with external and internal customers and build relationships Ensure all tasks and customer queries or complaints are completed and responded to effectively and efficiently Identify areas for new training and skill checks within the exisiting team Provide motivation to the team and communicate regularly to encourage deliverables Help, advise and guide the team with any questions and escalations Maintain all social media platforms Key skills & experience: Team leadership skills - Proven experience of managing a small team within a commerical environment Strong relationship building and customer service skills Clear communicator with a good telephone manner Organised and able to multi-task A Felxible but firm management style Good knowledge of Microsoft Office and strong Excel skills (vlookup's as a minimum) If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Ellie on for a discreet and confidential discussion about the role.

Bilingual Customer Service, Mandarin or Cantonese. Immediate Start, £11.61 per hour. Ipswich Your new Company: An exciting new job opportunity has arisen, to work with professional and vibrant people within the town of Ipswich. Your new role: You will be working morning or afternoon / night shifts, flexible hours, offering customer service support, reading, writing, speaking Cantonese or Mandarin as well as English. Achieve productivity standards and goals while maintaining the highest level of customer service Process transactions and reply to inquiries about products and services Record customer interactions, details of inquiries, complaints or comments as well as actions taken Use computer system to track gather information and troubleshoot customer issues What you'll need to succeed: You will be adaptable, flexible and able to work well under pressure. You will care passionately about what you do while connecting and building relationships with customers and finding that the smallest things can make the biggest difference. A charismatic approach to customer service is key. If you love engaging and connecting with people, have a positive attitude and like to go the extra mile for customers, then this could be the next big step into your career. What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you looking to change your job? Do you want to work for a large well-known UK retail banking brand? Cordant People are currently recruiting for Customer Service Advisors to work alongside a major financial company in Warrington. Job Title: Customer Service Advisor (Contact Centre) Hours: 40 hours per week, between 7am and 11pm Monday - Sunday Salary: £17,389 Location: Belfast, BT1 5EP Role: * You'll be talking to customers over the phone about their accounts, answering a wide range of questions and queries * The role is all about customer service and ensuring our customers get the best journey and service from us, so being friendly, able to use your initiative and problem solve will be key * The hours are between 7am and 11pm, Monday to Sunday. You will work a 40 hour week between these hours & we will give you your shifts 4-6 weeks in advance * The calls are all inbound, with the occasional call back to update a customer you have already spoken with * Full training will be provided at the start of the role- covering a mixture of classroom training & on the job training Requirements: * A great listener * Someone who loves talking to people and understanding their needs * You'll be someone who can work well on their own, but also as part of a team * Computer literate with attention to detail and data entry skills * Someone with a keen eye for detail, and can capture information clearly and accurately * Minimum 6 months customer service experience- working in a contact centre is desirable but not essential as we will put you through full training Benefits: * Full training (paid) * 21 days holiday (plus Bank Holiday allowance), increasing 1 day per year of service * £300 refer a friend to work for us scheme * Healthcare Plan- which entitles you to cash back on trips to the dentist, opticians etc. * Access to hundreds of online discounts * Fortnightly pay * Subsidised canteen on-site Cordant People are an equal opportunities employer CPCC Cordant Group is an equal opportunities employer

Customer Experience Consultant - Ringwood - £17,000+ per annum The Work Shop are happy to be working with their client based in Ringwood who are looking for a full time Customer Service Advisor. Main role and responsibilities: - Answer incoming calls from new and existing customers - Manage incoming emails in order to answer any customer queries - Support social media channels - Provide a high level of customer service at all times The ideal candidate will have: - An excellent telephone manner - Excellent literacy and numerical skills - Good attention to detail - be empathetic and understanding - Previous experience within a customer service position is desirable Hours are 40 hours per week - shifts on a rota basis Monday - Sunday. Salary - £17,000+ per annum.

Immediate Start - Exciting Temp to Perm booking call co-ordinator role Customer service - Call coordinator Your new company Your new company are leaders in the medical sector and are recruiting for customer services - Call coordinator, based purely on the phone. Your new role Your new role will be based purely on the phone and you will be booking appointments and producing letters for patients. You will need to have experience in dealing with people, developed either in person or over the phone. Working in a fast-past environment and dealing with a high number of calls per day is a must. What you'll need to succeed You will need to be available immediately for this temporary role. However, there is potential to go permanent after a minimum of 2 weeks. Full training for the role will be given however you will need to have strong attributes to give a great customer service experience. You'll work quickly and strive to give the best experience to customers. What you'll get in return In return you will receive a great entry level rate. In addition, you'll have the opportunity to go permanent where you will receive a competitive holiday allowance and potential for career opportunities in the future. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

OVERVIEW Up to £20k Are you looking for work ASAP? Are you an experienced Customer Service Advisor or Account Manager? Have you previously looked after or had responsibility over a set of customers? This could be for you... You will work alongside the field-based sales team providing an excellent service to all customers. THE ROLE Maintain a positive, empathetic and professional attitude towards customers at all times Respond promptly to customer inquiries Communicate with customers through various channels - telephone and online Acknowledge and resolve customer complaints Know the products inside and out so that you can answer questions Process orders, forms, applications and requests Keep records of customer interactions, transactions, comments and complaints Communicate and coordinate with colleagues as necessary Ensure customer satisfaction and provide professional customer support REQUIREMENTS Ability to stay calm Experience working in customer service Good Communication Skills, Ability to Work Under Pressure Distinct Recruitment Privacy Policy

Are you available immediately? We are seeking Temporary Customer Service staff to join our client based in Sutton Coldfield - you must have your own transport due to the location. If so, then Groomfield Recruitment have the role for you… The role will involve: Answering inbound calls Dealing with all calls with empathy and precision Managing customers expectations and delivering excellent customer service Updating in-house systems with accurate information Providing updates throughout the process of the entire process The package: Monday to Friday - 9am - 17.30pm Free Car Parking Please submit your CV today to discuss this opportunity with a Consultant today!

Fujitsu First Line Support Agent Location: Fujitsu - Bracknell - RG12 Day shifts - start on £9.00 raising to £10.19 once the SC application has been submitted Hours: 40 hours a week on a rolling rota between the hours of 07:00 to 19:00 we're looking for a born problem solver with technical know-how, excellent customer service skills and an analytical approach to join a dynamic group of front line telephone agents in Bracknell, supporting system users in the Ministry of Defense. This is an ideal opportunity to progress your IT career within Fujitsu - as an IT organisation boasting global partnerships with the world's leading IT providers, including Microsoft, Cisco, Citrix and VM Ware. So if you want to really kick-start your IT career, apply here to begin the journey. Job Description: Fujitsu's Service Desk supports around 250,000 Ministry of Defense users globally 24 x 7, for fault reporting and providing end-to-end operational service. We are looking for reliable and enthusiastic customer service agents to join our expanding IT team. Normal working hours will be distributed on a shift basis between 07:00 and 19:00 on weekdays, weekends and bank holidays. But as a guide, individuals will usually only need to work one weekend in 8. Key Accountability: · Obtaining accurate user/fault information and logging all details on the call management system · Providing first-line technical support & troubleshooting · Achieving 60% first-time fix rate or routing of call to final resolution · To meet personal productivity and quality targets as agreed with the Team Manager and in line with contractual SLA's · To provide levels of customer service in line with contractual SLA's and internal call quality targets. - Full training will be provided in a classroom based and budding system. Skills - Required: · Excellent customer service skills · Basic knowledge of IT · An analytical approach to problem solving · A commitment to the customer and to continuous learning and personal development · Good interpersonal skills · High personal standards · Tolerance of stressful situations · An ability to work well within a team. Full training will be provided by Fujitsu. Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

My client who is a well known brand is looking to recruit for a Customer Support Representative (12 month contract). This role plays a pivotal role between two key organisations and you will be a brand ambassador. This role is an exciting position and is ideal for someone who has a real passion for customer services. The client is looking for someone who is confident in having a Customer first mindset and ability to work on and pick up new systems, this role also provides amazing progression for anyone who wants it. Location: Epsom, Surrey Salary: Up to £25,000 Hours: Monday to Friday - 37.5 hour working week plus 1 in 3 Saturdays (you get this time off in lieu the following week) This role is a 12 month fixed term contract which is likely to go permanent. Key Responsibilities: Liaise with customers ensuring a professional and efficient service is provided via telephone, email and web-chat Ensure all customer enquiries/issues/complaints are resolved and managed in a timely manner Ensure customer database is updated accurately with all customer details in line with company standards Build rapport with customers ensuring relationships are being built Build a strong brand awareness to ensure relevant information is being offered to customers Key requirements: Essential: Experience in a Customer service role Willing to work 1 in 3 Saturdays Excellent attention to detail Strong fact finding and problem solving abilities. Educated to GSCE level or equivalent (5 GCSE passes required at D or above) Outstanding communication, both written and verbal If this role sounds of interest to you, please do not hesitate to apply. Benefits: Amazing offices Excellent progression Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer.

Customer Service Advisor - Romsey SO51 - £17,760 performance bonus £18,960 As a Customer Service Advisor, you will be responsible for handling incoming calls from existing customers, regarding queries relating to a retail based products they have purchased from the company. Duties for the Customer Service Advisor: - Providing support to customers on retail based products via telephone - Answering queries and advising on how to use the purchased product - Providing resolutions to any faults that have occurred - Handling and resolving complaints - Providing a strong level of customer service at all times Candidate Competencies: - Strong communication skills - Excellent telephone manner - Customer Service experience - A-C Grade in English GCSE The Customer Service Advisor role may also suit candidates searching for: Customer Advisor, Call Centre, Contact Centre, Retail Assistant or Sales Advisor. As a Customer Service Advisor you will work 8 hour shifts over 5 days, to include a minimum of one weekend shift per week. You will receive a day off in the week for working a Saturday or Sunday. Free parking is provided and the company is a 5 minute walk from the train station. Excellent benefits are provided such as subsidised gym membership, on site canteen, discount on products and team incentives. The salary for the role is £17,760 with a performance bonus OTE £18,960.

Customer Service Agent Edinburgh Opportunity Your new company This leading UK provider and distributor of life, pension and investment products for the corporate and personal market continues to experience excellent growth and success with their award winning Platform. The continual expansion offers the opportunity for more people to be a part of the operation. Your new role Opportunities available both within the Front Office functions throughout the life cycle of the project and beyond. You will be the first point of contact for the customers and financial advisers via Inbound Telephony email and Web chat. This role requires you to have a knowledge or a willingness to learn about Platform Investments including Pensions and ISA's, Platform Technology and distribution channels. What you'll need to succeed A strong background in customer service Previous experience of working in customer services, helpdesk environment or the finance industry Strong responsibility and ownership to ensure our customer requests are met in full Excellent verbal and written communication skills and ability to influence stakeholders Awareness of the risks associated within the Financial Services Industry The ability to put yourself in the customers shoes, suggesting ways to improve our overall customer experience Good teamwork and recognising opportunities to build key relationships within the organisation A flexible approach Attention to detail Resilience in challenging situations What you'll get in return This is a great opportunity to progress your career in our clients platform operation. The position should offer the opportunity to move to a Permanent contract, where you will benefit from a competitive salary and very generous benefits package. To find out more please call Graeme Alexander or Alasdair Reid id on . What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Graeme Alexander or Alasdair Reid on . Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

This is a full time, permanent position, 40 hours per week between the hours of 7am and 11pm, based in Central Belfast Firstsource are currently recruiting for Customer Service Advisors to work alongside a major financial company in Belfast Being able to communicate with our customers over the phone and making them feel valued while resolving their queries effectively and in a timely manner is essential to this role. If you love a challenge and using your problem solving skills in an analytical and mathematical way, you'll do just great. Accountabilities: · Contribute to customer satisfaction and service quality levels · Proactively contribute to the completion of the team's workload · Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is clearly understood escalating issues where appropriate · Accurate and timely housekeeping and record maintenance. Must have good computer skills · Must have passion, enthusiasm and commitment to delivering with considerable attention to retaining highest levels of service quality. Benefits: · Full training · Overtime and bonus incentives · 21 days holiday (plus Bank Holiday allowance), increasing 1 day per year of service · Healthcare Plan · Fortnightly pay

Customer Services - Asset Finance London £22,000 to £25,000 plus bonus and benefits Our client is a fast-expanding,substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors. As they continue to execute their plan for ambitious growth they are keen to appoint a Customer Services person. Key Responsibilities: Handling all telephone enquiries from both prospective and existing customers. Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome. Responsible for all in-life processes, such as settlements, reschedules, account queries. Liaise with internal departments assisting with both in life requests & customer queries Maintain customer data to ensure it is up to date Identification of improvements and changes that will further enhance our customer service delivery. Ensuring the service we provide is representative of our values. They are looking for people with a positive and proactive approach to work, who love talking to customers and colleagues and are passionate about delivering results. It requires attention to detail and creative problem solving skills. This is the ideal opportunity for someone who wants to be part of a fast growing business and a fast growing team. Experience in Financial Services is desirable but not essential. In the first instance please send your CV in confidence to Lucy Davies at .

Customer Consultant A fantastic Career Opportunity for the right individual to join an Awarding Winning Business and a Top UK Performing Business as an Customer Consultant . Customer Consultant - Benefits Bonus Scheme, 36 Hour Week, Great Benefits: 33 Days Holiday, Amazing Pension, Life Insurance, Child Care Vouchers. Customer Consultant- Roles-Responsibilities This is an amazing opportunity to join a growth business within a Customer focussed environment, being open and transparent is key to our business and the people within, the right individual should have some relevant Customer service experiences with a positive personality this is a fantastic opportunity, full comprehensive training is provided. The right Individual (Customer Consultant) will have a bubbly personality with good communication skills while having the desire to work with people in a friendly and warm face to face environment. Call the NPR Team to discuss in more detail. Customer Consultant

VS202/10 Part time Receptionist/Customer Service- Nights - Student Accommodation Hours: 20 hours per week, between the hours of 6pm - 8am, working through a 7 day period Salary £9.23 per hour Chester City Centre My client, an owner and operator of purpose-built student accommodation across the UK. They have already created a portfolio of over 19,000 beds and ambition to increase that further in the near future; they are at the very beginning of building their brand, culture and DNA. That makes it an exciting time to join them. Already a team made up of great people and a business who will endeavour always to do the right thing, in the right way - truly putting students' experience, welfare and safety at the top of their agenda. The CSA team are the first point of contact for their customers, across a wide range of services; from the very first time someone comes to see what they are about and wants to view a room or make a booking, to logging a maintenance ticket, asking for directions or just needing someone to talk to. You're an important part of someone's stay with them, so we are looking for people who are keen to deliver a wonderful experience, in every interaction. Provide a welcoming, visible and effective front of house service during the night. Deal with enquiries from customers, through email, website, telephone, and in person. Maintain an exceptional log of your activities throughout the night, ensuring a seamless handover with colleagues the next day. Collect payments on behalf of customers, ensuring high levels of attention to detail and working in line with our policies and processes. Take delivery of early morning post and courier deliveries and conduct the necessary processes to distribute and update customers. Support customers who may need to bring a complaint to our attention, walking them through the process. Top of your agenda always; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation. Develop an understanding within your respective area for all statutory and legal accountabilities we hold; furthermore, ensure that your colleagues understand why we perform such duties and encourage an environment where safety and welfare is never overlooked. Work within the guidelines of the GDPR, treating customer's data with the utmost respect. Facilitate evening events for our residents; including marketing of events, room set-up and take-down as necessary. Ensure all value-add services are in good working order and setup for customer use, such as refreshment and snack offerings. Ensure common rooms and lounges are inviting, neat and tidy and ready for use the next day. Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events and services to propose to the wider service team. Pride yourself on an understanding of the demographic of your customers and tailor events to drive inclusivity Be expert in our properties in the city, able to clearly articulate what we offer to prospective customers. Schedule showflat viewings for your day time colleagues. Liaise with international agents and customers who may prefer to speak to us during the night time. Ensure sales and financial targets across the portfolio are achieved. Manage and maintain relevant administration and reporting systems. Be a supportive and reassuring presence for customers who may be experiencing a difficulty through the night. Educate yourself on the local support network that we can signpost customers to, who may be experiencing wellbeing or mental health issues, including primary points of contact at local Universities. Call upon or liaise with our remote security partner, as and when required. Keep detailed and clear records on any night time incidents or activity. Address and update maintenance tickets; allocating to colleagues, contractors or updating customers with progress. Support the Assistant Manager responsibilities with Purchase Order systems. What we are looking for: You'll most likely have worked in a Hotel reception or similar hospitality environments; Student Accommodation experience is great but not essential. Experience in a fast-paced customer service environment. Front line customer service delivery will have been a feature of your working life to date. Excellent written and verbal English language skills. Computer literate and a pro on Microsoft packages such as Word, Excel and PowerPoint. Conscientious, on time and well-presented. Willing to step in to support a colleague or take on extra responsibility if required. Personable and easy to communicate with, well-liked by everyone Ability to make decisions and recommendations, willing to be flexible and respond to changing circumstances An ability to demonstrate a flexible and positive 'can do' attitude and to become quickly established to add value to the business In the first instance please apply by forwarding your CV, however, preference will be given to those who then follow up with a phone call. Please contact Vicky at our Manchester office Ritz recruitment - Employment Agency

Rthirteen are proud to be working alongside an award-winning organisation in international travel sector in order to recruit a Customer Service Advisor to join their growing team. The purpose of this role will be to provide support to customers through inbound calls and emails, whilst maintaining a high standard of customer service at all times. This is a brilliant opportunity for someone with strong customer service skills and a passion for providing great service to join an exciting organisation that really values their contact centre team and offers a fantastic chance to develop your skills. Your duties will include: Delivering excellent customer service via inbound calls and email. Developing strong relationships with customers. Resolving queries as first point of contact/ Explaining and selling customers on the benefits in signing up with the company. Managing workloads to meet deadlines. Exceeding customers' expectations ensuring satisfaction with the service they are provided. You will have/be: Have previous customer service experience and a passion for providing great service. Confident on the phone, with a great telephone manner. Possess effective rapport building skills, able to liaise with all types of customers. Excellent communication and listening skills. Computer literate with a good grasp on Office applications. Be flexible and adaptable to company and team needs. This is a full time, permanent position working on a shift basis with shifts falling within the following hours; 8am-7pm Monday to Saturday and Bank Holidays & 10am-4pm on Sundays. The offered salary for this position is £17,500 - £19,500 dependant on experience. The benefits of this role include; 25 days holiday + bank holidays, pension scheme, nearby parking and company nights outs. How to apply: To hear more details about this fantastic opportunity please email your CV to Alex Harrington - Recruitment Specialist at rthirteen recruitment. About rthirteen: Powered by our principals - we link individuals with opportunities to fulfil their potential, and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference. Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details, and contact you with any other forthcoming opportunities which we feel may be appropriate.

Customer Service Advisor (Logistics) Dudley £22,000 + bonus potential Monday to Friday 08.30 - 17.00 Are you a natural problem solver with a flair for developing relationships, and a passion for providing great customer service? Do you want to join a fast-growing, dynamic and friendly team in a supportive environment with opportunities for further development and progression? MVP's client is an award-winning global logistics business with a strong track record of success and an enviable client base. Their UK business is growing at a rate of 20% year on year - they are currently seeking to appoint a highly motivated individual to join their team as a Customer Service Advisor. Reporting to the Customer Service Supervisor, you will: Raise customer orders and follow through the full life cycle Invoicing and month end processes Use of automated reports to ensure all processes are completed Liaising with customers, transport team and third party hauliers Problem solving to ensure customer satisfaction is high and costs are kept low Identifying continuous improvement opportunities Candidate Requirements Great communication skills Ideally - previous experience in a similar role gained within a logistics environment Experience of customer invoicing and month-end processes is essential Really strong relationship development abilities and people skills Good geographical knowledge Strong analytical skills Good administration skills - process driven Sound knowledge of Microsoft applications especially Excel Problem-solving abilities, detail-orientated MVP has been placing Supply Chain, Logistics and Distribution professionals for 35 years. For more information on MVP, or to view our current portfolio of vacancies, please visit our website. Please note that it is our policy to add the details of all applicants to our database. MVP acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that by applying for this position you consent to MVP processing and storing your personal data for the purposes of providing you with work finding services. We process your personal data in accordance with data protection laws, which require us to give you a Privacy Statement to explain how we manage your personal data. Our full Privacy Statement is available to view on the MVP website, or it can be provided upon request.

Customer Service Specialist, Spanish AND Portuguese, Watford, £24,500 + Outstanding Benefits! Do you want to work for a company who make a real difference to people's lives? From humble beginnings, our client are now one of the leading companies in their field with over 89,000 staff worldwide! This is a great new opportunity to work within their business supporting the Spanish and Portuguese market (majority Spanish). This amazing role will help to support and transform lives by offering product support and related information to their customers. As a Customer Service Specialist, you will be responsible for resolving technical support issues and following up on product observations and interactions. They offer an amazing package as well as future potential to grow and progress with the company. If this is of interest to you and you are fluent in both Spanish and Portuguese , then this could be the perfect role for you…. Key Responsibilities: Offering safe and efficient product related information and assistance to customers. Responsible for resolving technical support issues. Dealing with customer inquiries. Acting on training to ensure accurate and up to date product and system knowledge. Ability to prioritise tasks to achieve KPI's. Skills/Experience: Fluent in both Spanish and Portuguese as well as English. Effective multi-tasking. Previous work experience in Trouble Shooting/Product Support would be advantageous. Basic to intermediate level of math skills required. Ability to remain calm under pressure. Excellent interpersonal skills. Keywords: Product Support Specialist, Customer Care,Customer Services, Customer Support Specialist, Fluent Spanish, Native Spanish, Spanish speaker, Spanish mother tongue, Portuguese speaker, Fluent Portuguese. Commutable from the following locations: Watford, Hemel Hempstead, St. Albans, Edgware, Hatfield, Harrow, Hertfordshire Prestige Appointments are a Recruitment Agency providing permanent resourcing and selection services to employers throughout the UK .

I am recruiting for a complaints handler for immediate start. The role with be to ensure that all complaints and related communications are handled in a professional, customer focused, consistent, timely and effective manner, in adherence with the Complaints Resolution Policy To proactively manage customers and elicit feedback in the interest of customer retention and continuous improvement Production of contractually required complaints reporting to card issuers Production of monthly and ad hoc complaints and acceptance Management information reporting for distribution to both external and internal customers To communicate effectively both internally and externally using appropriate communication methods Maintain Respond as an effective complaints management system, ensuring information captured is presented in a professional and accurate format, complying with Data Protection To take on ad-hoc projects as requested by Service Quality management To highlight trends and areas of concern or development needs via both complaint handling and quality call monitoring of the required targeted number of calls per CSR/CSS The ONE Group - With offices in Northampton, Peterborough and Cambridge - our recruitment divisions include; Accountancy, Executive, HR, IT, Office, technical and Executive recruitment. The ONE Group are the largest independent recruitment businesses across, Northamptonshire and Cambridgeshire. Our recruitment experts provide specialist consultancy staffing services to some of the leading household brands across the Midlands and East of England. We pride ourselves in adding value to any recruitment experience. The foundation of our success comes from our high level of customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace. This is recruitment as it should be. For more information, call us or visit our website at .

Are you looking for some Customer Service work over the Christmas period? We are looking for enthusiastic, reliable Customer Service Helpdesk staff to assist our retail client during their busy Christmas period. You will be selling gift cards at their customer service desk in the Glasgow area over the festive period. The successful candidate's must be available to start from approx. 18th November. You will be providing an exceptional level of customer service and maintain a friendly, approachable attitude throughout your shift. The customer service desk couples as an information area and the successful candidate will be expected to deal with a range of customer queries. Shifts will range from 20-30 hours within the first couple of weeks and these hours can increase to as much as 40 hours in final weeks before Christmas. We are happy to consider both part time candidates and full-time candidates for this role. Duties include; Deliver an excellent experience to customers on a daily basis Greet customers with a smile at every engagement Engage with customers to meet their needs and exceed their expectations Demonstrate an understanding of the product and services Work both on your own and as part of a team in a size-restricted area Cash handling - opening and closing procedures, till balancing Regular, consistent and punctual attendance Flexibility - must be able to work nights and weekends / variable schedule as needed Other duties and responsibilities as needed Required Skills; Previous experience in a customer facing role Experience using tills Ability to work in a fast-paced environment and quickly learn new procedures Strong communication skills Other information: Due to the needs of the business, the customer service desk will trade until midnight in the run up to Christmas, so someone with the flexibility to work these hours would be required. All training will be provided prior to the launch. Please apply today by clicking the link below. Stafffinders are acting as an Employment Agency in relation to this vacancy.

Business Banking Customer Service Advisor Location: Wolverhampton Pay rate: £10.12 per hour As the largest digital bank in the UK, our client is on a journey to ensure they can support the customers of today and tomorrow. Our client is shaping the future of their industry. Join them to shape how customers are supported now and for years to come. Job Role: This is a 6 months temporary role with the potential to be extended. These positions are offering £10.12 per hour. You will work between the hours of 7am to 8pm (7 hours per day plus 1 hour lunch which totals 8 hours) and 1 in 4 Saturday's (5 hours) between 9am and 2pm, with a day off during the week. Total of 35 hours per week. During your first few weeks you will receive excellent support and training. Deliver an excellent customer experience for new to bank customers, supporting customers through the process of opening their Business Accounts as well as helping deepen customers' relationship with the Bank by identifying and meeting their financial and service needs via a range of channels where appropriate. Helps Britain prosper and ensures customers receive fair outcomes, are dealt with efficiently and with the highest level of customer service, including our vulnerable customers. Supports our priorities and acts in line with the Group Values, Behaviour's and Codes of Responsibility. Key Responsibilities: Deliver a high level of customer experience by ensuring customer needs are met, delivering fair outcomes and making appropriate referrals for additional needs when they have been established to build and deepen customer relationships. Take ownership of customer applications, forward planning and diary management to ensure customers are dealt with quickly and professionally and their needs can be met at a time of their choosing via an appropriate channel. Deliver an excellent customer experience over the phone (inbound & outbound) to ensure our customer's need are met to the highest standard. Effectively comply with the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent and accredited to undertake your role. Comply with all role competency requirements and focus on our customers' experience to consistently deliver fair outcomes for our customers. Job Requirements: Good communication skills- oral and written Business acumen and attention to detail Collaborative working with all colleagues Risk, compliance and regulatory management What's in it for you? Excellent training Great rates of pay Possibility of extension of contract The opportunity to work alongside a fantastic, supportive, fun team So if you're interested in learning, growing and developing, then this could be the place for you. If you think you're right for the role, apply now and see where your career could go with one of the UK's largest financial services groups. If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK

Our client is looking for an experienced Customer Service Advisor to join their established team. They have lovely offices based in Camberley with good facilities and a fun working environment. Due to the nature of the products you will be required to have or ability to gain good technical understanding. Main duties to include: Developing and maintaining a high level of service to the internal and external Customers Ensuring quotes & orders are raised Raising purchase orders Tracking orders and deliveries through to invoice stage Raise external purchase orders with 3rd party suppliers maintaining good relationships Updating internal computer systems on a daily basis Answering incoming calls and email queries within a set service level concerning prices, stock availability, delivery times, account queries and technical questions from all Customers Provide basic support for all products and their applications Skills/Qualifications/Experience: Previous experience of working within a customer support role (office based) A high level of experience using Microsoft Office: Word, Excel and Outlook is required Very good communication skills both oral and written A good level of English spelling and grammar Experience of working towards tight deadlines and service levels Accuracy and attention to detail Excellent customer service skills and a professional telephone manner Experience in SAP would be highly beneficial Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations , we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.

Customer Service and Sales Assistant Salary: £19,000 (Plus Monthly bonus) Location: Liverpool City Centre We have an excellent opportunity for a UK Customer Service and Sales Assistant to join a well-established, friendly and ambitious organisation based in Liverpool city centre. You will be responsible for dealing with inbound and small outbound calls to new and existing customers as well as managing small accounts across UK. The main focus of the role will be building and maintaining strong relationships with customers and B2B customers, processing customer orders, providing them with product information and upselling products on back of customer orders. We are not looking for a highly focused salesperson, we are looking for a highly customer focused individual who enjoys providing excellent customer service and managing key Accounts. You must have excellent communication skills and build strong working relationships on a professional level. The role will involve upselling or retaining existing customers. Full training will be provided In order to be considered for this position you must have a proven track record in a customer service role. Main Duties and Responsibilities Proven knowledge and experience of working within a fast moving highly customer focused environment providing high levels of customer service taking inbound calls. Processing a high volume of B2B customer orders via email and telephone. Completing the relevant customer paperwork and updating the Internal CRM system with all the accurate order details. Good negotiation skills and the ability to upsell other products on the back of new orders with existing clients. Account Management - managing key clients building professional working relationships. Management direction and support for external sales team and drive sale growth plans Responding to customer enquiries in a professional and efficient manner. To be able to deal with customer complaints professionally with a preferable outcome to both parties. Administration and organisational skills are essential to support this busy role, along with the ability to manage complex projects at any given time to meet strict deadlines. The ability to remain professional and maintain a calm demeanour under pressure. Strong analytical skills and the ability to problem solve to a positive outcome. Liaise with customers and coordinate UK shipping and deliveries. Track all shipments and keep customers updated of ETA. Enter product information onto CRM system keeping the system up to date. Dealing with Customer Invoice queries requirements: Experience within a Customer Order Processing or anything Similar. Excellent attention to detail. People management Skills Good customer service skills and the ability to problem solve. An excellent level of numeracy. Ability and confidence to upsell Ability to work autonomously. Proficient knowledge of Microsoft Office suite.

Customer Service Agent - Training Opportunity Pynes Hill, Exeter Are you friendly, enthusiastic and eager to build a career to be proud of? Want to join a welcoming, sociable team who believe in doing right by their customers and having fun along the way? If you like the idea of excellent training, a fantastic range of benefits and a role where no two days are the same, you may be the Customer Service Agent we're looking for! About Us At Rothwell & Towler, we're doing all we can to make the world of insurance fairer. With extensive experience in the travel insurance industry, we promise customers a fair deal and we work with the best underwriters in the business to make sure it happens. We operate a number of successful online brands, including World First, Travel Insurance Saver and Travel Insurance 4 Medical. We're now looking for a number of Customer Service Agents to join us in Pynes Hill and help our customers to make their travel ambitions a reality. Your Benefits - Salary of £17,500 per annum DOE - No cold calling - Great work environment with free tea, coffee and WiFi (and office dog!) - Join a close-knit team who go on plenty of social events and outings - PerkBox benefits, including free cinema tickets, coffee from Café Nero and mobile phone insurance plus additional shopping and restaurant discounts - Pension (5% company contribution) and private medical insurance (after your probation) - Incentives to keep you motivated throughout the year - Dress-down policy - 22 days' holiday (increasing with service) plus Bank Holidays We provide outstanding training to ensure our people can deliver the best service possible. You'll benefit from an initial three to six month training programme and will receive ongoing support to ensure you are confident in your role. Many of the customers you'll help will have complex medical conditions that have prevented them from getting travel insurance in the past. You'll have the chance to make a real difference to their lives by giving them the opportunity to go on holiday, rather than being held back by their condition. What's more, as we're a growing business, there will be plenty of opportunities to progress. Our Customer Service function has four levels so the only limit to your success is your own ambition. Your Role As a Customer Service Agent, you will provide a first-class service to customers on the telephone looking to use our travel insurance services. This is not a sales-led role. You will focus on answering customers' queries, providing them with information regarding our products and ensuring they have a positive experience with us. Your duties will involve: - Providing travel insurance quotes and cover using our bespoke web-based software - Answering telephone and webchat queries regarding amendments to existing policies and previously issued quotes - Working in-line with FCA regulations - Updating the computer system with key information About You While no experience is required, to join us as our Customer Service Agent, you'll need: - A passion for good customer service using your fantastic listening and communication skills - To be enthusiastic and eager to learn and to have patience, empathy and a positive attitude - A proactive approach It would be great if you had previous customer service experience, but this isn't essential, as full training is provided. This is a full-time role, working 39.5 hours per week on a rolling rota between 08:30 - 19:00. You will work every third Saturday with a day off in lieu the same or following week, currently resulting in a long weekend every six weeks! This is the perfect opportunity if you're looking to develop a career as a Customer Service Advisor, Trainee Customer Services Executive, Junior Customer Service Rep, Customer Care Representative, Customer Support Administrator, or Junior Insurance Advisor. Webrecruit and Rothwell & Towler are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. So, if you think you'd succeed as one of our Customer Service Agents, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Title: French Speaking Customer Service Salary: £10.44 p/h Full time: You will be working 35 hours per week, 7 hours a day between 7am - 7pm, Monday to Friday. Are you fluent in both French and English and are you looking for a new challenge within a global company that offers rapid progression? The role involves the processing of new credit card applications which customers have submitted to our client, American Express. Your role will be divided into a customer service and analyst role and you will be supporting customers through the application process as well as processing and analysing any applications. Responsibilities for your new role include: Working in a flexible work environment Responsibility for upholding the Data Protection and Privacy Act for our Customers. Responsible for updating systems accurately and efficiently. Delivering excellent customer service over the phone Processing administrative tasks for pending applications Handling complaints if necessary Making outbound calls There may be the opportunity to expand your knowledge and support different markets Speaking to French customers who have opened an AMEX card Accepting inbound calls, writing letters or emails Required skills: Fluent in English and French High degree of accuracy Ability to multitask effectively Proven ability to deliver a high productivity and quality work under minimum supervision Ability to listen and connect to customers during outbound call conversations Advanced computer / keyboarding skills - Microsoft Office suite knowledge an advantage Excellent telephone skills Customer service experience desirable Can work well within a team What are the benefits for you? Reward Blue: Amex reward and recognition scheme called reward blue These are points awarded for good work, good performances or competitions run by leaders in individual teams As an employee any Reward Blue points you are awarded by your leaders will be converted into a cash payment made direct to your bank account. As an employee on assignment at Amex, you will receive regular communications from Amex (culture card) advising you of discounts and benefits you can enjoy by showing your Amex pass Local ones include Las Iguanas which is 30% discount on Thursdays Additional Benefits 30 days annual leave plus bank holidays Digital kiosk in the Healthy Living centre - available at 1JS Ergonomics advice Health Club Gym (self-pay) - available at 1JS and Sussex House only Space to Thrive If you fit the above criteria and this is the perfect role for you and you would like to know more information about working with our client American Express, please call Danielle Rowe at Pier Recruitment on or apply today! Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

New Year, New Job? Are you Ambitious? Are you motivated? Do you pride yourself in provide great Customer Service? If you have answered yes, then NRG want to speak to you! We have some fantastic Temporary Customer Service roles available for our brilliant client located in Longbenton. The role is a full time opportunity, so you will need to be flexible to work shifts between 8am-9pm and occasional weekend. Successful candidates will be expected to: · Deliver excellent customer service to facilitate a smooth customer journey · Demonstrate a positive and responsive attitude to all calls from customers · Provide customers with information on products that will benefit them · Show empathy to customers and deliver the best customer service possible during challenging calls All candidates must pass a credit check & CRB If you think you're the person for the job then send your CV today for an immediate chat, and an even faster start to an exciting opportunity.

Oxford Direct Service are looking for a Parking Customer Relations Officer who will be required to provide full administration and customer care support to the service area. The role will be based in central Oxford. This will entail dealing with aggrieved customers on a daily basis, processing all paperwork including appeals, refunds and invoices and permits, dealing with customers both on the telephone and face to face. The role we are seeking will be required to work alternative weekends with a day off in the week. This is a temporary role till March 2020, paying £11.51 per hour, full time. If you are interested and want to know more, please contact

Permanent customer service role in central Warrington paying £18,000 plus excellent benefits Your new company You will be working for a very well established specialist manufacturing and service based business in Central Warrington. Your new role Working as part of a dedicated customer service team you will be responsible for delivering a high level of customer care at all times, placing orders and providing information about services offered. On a daily basis this will involve answering customer queries via phone and email, act as a liaison for the customer between other departments of the company, ensuring that all communication is accurately recorded on the system and ensuring that you are always listening and understanding the needs of the customer What you'll need to succeed This role requires someone with a true passion for providing an excellent level of customer service, you will need to have good IT skills and attention to detail as well as recent relevant experience in a customer service led position. What you'll get in return The role offers an annual salary of £18,000 plus the following benefits: company pension scheme, medical cover, birthday gifts, free parking, discounted gym membership and more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

You will use your personable skills and customer service experience to support the customers and deal with enquiries over the phone, email and live web chat. Training will be provided on the client, systems and general skill sets to get you up and running! This is a fantastic opportunity to work within a diverse and creative company who strive on giving the best working environment for their employees. We are looking for candidates who have a passion for customer satisfaction (experience within the same working environment is desirable however our client is also considering candidates from all customer service backgrounds, retail, hospitality, graduates etc..) and to be a proud brand ambassador for our client. Training Dates: 17th December for one week Monday to Friday 9am to 6pm Shift pattern options: shift option 1: Alternating shifts between Monday and Sunday 9am to 6pm / Including weekends shift option 2: Monday to Friday alternating two shifts patterns depending /10am to 7pm or 2pm to 11pm - no weekends shift option 3: PART TIME / Monday, Wednesday and Sunday 10am to 7pm shift option 4 : PART TIME / Thursday , Friday 6pm to 11pm and Saturday 10am to 7pm Key activiies and responsibilities: Manage and respond to incoming enquiries from customers. Interaction with both internal and external stakeholders. Assist the team with general and routine administrative tasks and duties e.g. email inbox, intercom. Responsible for keeping project administration notes in a CRM system up to date and logging issues. This will involve raising tickets and ensuring the successful close out of all customer issues. Assisting with project related finance - processing sales orders, invoices and purchase orders. Essential Excellent Fluency in English Good working knowledge of standard IT packages such as Word, Excel and Navision. Excellent attention to detail Ability to communicate clearly and concisely, in a professional manner. Capable and confident speaking on the phone with Customers in Germany and providing customer support. Excellent organisational and prioritisation skills; able to meet deadlines Able to remain calm and professional under pressure, maintain a positive approach. Proactive and able to take initiative. If you believe this role is for you and you are immediately available for work, please apply now! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

We are currently looking for a Gateline Assistant who is flexible to cover Oxted area and must be immediately available to start and live in or able to access Otxed station by 5.00am if necessary. What does a Gateline Assistant do? Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied. Act as focal point for all customer complaints and comments. Assist in the day-to-day operation of the Gateline. Operate the manual gate, as necessary to promote the flow of customers and direct ticket less customers to a retail point. Ensure cleaning duties are carried out as required. Perform ticket checking duties as required without compromising safety. Ensure you are in possession of the required personal safety documentation and identification. Deal with lost property as appropriate. Carry out general station duties as required (some light cleaning duties may be required) Are you the right candidate for the job? Are you over the age of 18 ? Do you have previous customer service experience? Good communication and presentation skills. Do you have the flexibility to work different shift times ? You must be available to start immediately as these are temporary on going positions. Driving License - Ideal but not Essential Please note you must be able to get to your location of work for a 05:00 start, the latest finish is 23:00. Please note shifts can be either 8 or 12 hour

| PART TIME CUSTOMER SERVICE ADVISOR | | NOTTINGHAM CITY CENTRE | | £9,802 PER ANNUM + BONUS | | 4.00pm - 8.00pm - MONDAY - FRIDAY | Are you seeking your next step within customer service? Are you looking to join a large, highly succesful company who are focused on your growth and progression? I f you have the passion, we have the position! Responsibilities: Calling EXISTING customers to promote current services - NO cold calling! General enquiry handling with a strong customer focus Delivering a professional sales and service experience Offering appropriate products whilst meeting compliance and quality standard Skills/Experience/Attributes: Previous experience in a customer service role is ESSENTIAL Communication skills - effective oral and written communication skills Tenacious, driven personality with a strong will and want to learn and progress Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

My client well known multi national builders merchants have a number of Trade sales positions at their Brixton and Croydon depots. Trade Sales - Duties serving customers delivering the highest level of customer service at all times, being able to advise and recommend the right products for the clients needs. Pick, pack, help load and unload vehicles for deliveries out and in. Upkeep of shop floor, warehouse and mixing of paints. Take calls / enquiries over the phone, process orders, produce delivery notes, order stock, check stock levels and help undertake stock checks. Hours - 40 hours per week, operational hours 6am - 5pm working 1 saturday in 3 (when saturday working you get a day off during the week) We have ongoing temporary permanent and fixed term contracts vacancies - pay 21k 22 days per year holiday Bonuses Pension Life assurance Store discounts

Customer Account Executive Permanent £21,000 - £22,000 plus bonus Milton Keynes As the Customer Account Executive, you will be responsible for the account management of an identified regional portfolio of independent customers or corporate customers, ensuring all are always performing at their optimum. You will be measured against set targets and KPIs to ensure that you and your customers are reaching the expected service levels. Key responsibilities of the Customer Account Executive will include but are not limited to: Contact all poor performing sites and identify reasons Manage accounts with a view to improve performance Monitor renewal of contract end dates Complete new customer welcomes and questionnaires Liaise with the Regional Managers to have a contact strategy on the top performing sites Book reassignment appointments for the Regional Managers Ensure activity is recorded on internal systems as required (e.g. GP, SDE) Perform a weekly review call/meeting with the Regional Manager Show flexibility within job role and deliver expectations on ad hoc projects as requested during the year. Ensure all customer complaints, issues and queries reach a successful and appropriate conclusion, escalating matters where necessary. The Customer Account Executive needs to have: Excellent email/telephone communication skills Good organisational and administration skills Experience of working within a demanding customer service/sales environment High level of attention to detail in all tasks Able to manage multiple tasks and manage time well Flexible approach and a team player, yet able to work on own initiative Ability to conduct site visits Fully computer literate, with good knowledge of Microsoft Office particularly Excel and PowerPoint If you feel you have what it takes to be our Customer Account Executive, please apply today because we'd love to hear from you! Customer Account Executive role advertised: 9 December 2019 WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.

The Company Our client is an established and successful customer service operation based in Gateshead. They are currently looking for a Customer Service Advisor to join their team on a long-term temporary basis. If you are interested and meet the person specification of the job role, please apply below. This is a full-time position, hours are 08:00 to 22:00 and 09:00 to 17.00 Monday to Sunday taking a day off during the week to work a Saturday or Sunday every other weekend. You will be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. Please apply for an immediate response. If you are successful, following a screening process, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment. The Role Support customers on the phone, email and online chat with a wide variety of queries Work in small teams to find and deliver improvements to our tools and processes- driving improvements in efficiency and members experiences You will be expected to take the initiative and rise to different challenges each day Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones. The Person Experience within customer services or retail or administration. You must be IT iterate and be able to provide a customer service response via emails. A key quality to possess for the interview process, is to demonstrate a positive, friendly and customer orientated attitude. Able to demonstrate dealing with customers, over the phone and via e-mail. Able to deal with pressure and demonstrate examples. High attention to detail Strong time management and organisational skills A pro-active attitude with a self-starter attitude Ability to handle a variety of customer issues and bring them through to prompt resolution The Benefits Long term employment Superb team culture Great onsite facilities Onsite parking Accessible by public transport Friendly working team structure and management Overtime available Rate of Pay: £8.70 Per hour, Temporary to permanent position.