2790 Call Centre / CustomerService jobs

Working for this successful and progressive company, the Customer Service Representative will be based within a motivated, fast-paced team who take pride in their exceptional levels of customer support. You will be handling general enquiries from both customer and clients, providing a first call resolution service. The Customer Service Representative will be rewarded with 25 days holidays plus Bank Holidays, pension and free parking. The offices are new, modern and open-plan, with the company encouraging a positive, committed, results-driven working environment. To apply for the Customer Service Representative role, you should have a proven background in telephone-based customer services, ideally gained within a FCA regulated environment. The Customer Service Representative will possess strong time management skills and the ability to manage deadlines in a fast paced environment. You must be comfortable in a high pressure, results driven and fast-paced work environment, and have a genuine pride in delivering the highest possible standards of customer service. Role: The Customer Service Representative will be dealing with inbound and outbound calls to ensure at every opportunity that the information obtained is updated within the core business systems. The Customer Service Representative will be responsible for providing an efficient and effective, friendly customer service to internal and external customers. Key Responsibilities: Manage and resolve inbound queries Ensure all customer administration is dealt with efficiently and within company quality guidelines General customer account maintenance Accurately log all customer contact and ensure all cases are updated on the appropriate systems in a timely fashion Respond to ad hoc requests from internal management and external clients i.e. copy documentation, account information, interrogation of databases and various reporting requests Essential Skills: Telephone customer service experience (at least 6 months in a fast paced environment) Experience gained within the banking or financial services sector is preferred, but not essential Strong time management skills and the ability to manage deadlines Must be comfortable in a high pressure, results driven and motivated team Must be proficient with Microsoft Office with the ability to manage high volume of electronic and voice communications Ability to learn company operating and reporting system plus a CRM Problem solving ability Excellent written and oral communication, confident at all levels Attention to detail when entering information onto a database Understanding of FCA regulations, CCA and DPA legislation Understanding of TCF and AML Principles Keywords: Customer services, call handling, inbound, outbound, banking, financial services, call centre, contact centre __________________________________________________________________________________________ Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies We are acting on behalf of the client as an Employment Agency in relation to this vacancy We are an equal opportunities agency and welcome applicants from all backgrounds

Are you an experienced Customer Service Advisor? Do you have excellent customer service experience and want to gain experience in a new role? Do you have the desire to assist customers who have fallen behind on their repayments, in a Customer Service Advisor position? If yes, we want to hear from you! We are recruiting a number of Customer Service Advisor / Collections Advisor positions in Newport which will see you managing a caseload of customer accounts, liaising with the customer to understand their specific situation and assisting them in managing their account repayments, within strict FCA regulations. Job Title: Customer Service Advisor / Collections Advisor Contract: Permanent Location: Newport, NP10 Salary: £17,500 Hours of work: 37.5 hours per week - shifts between 8am and 8pm Monday to Friday with occasional Saturday's 8am - 2pm (1 in 3) Benefits In addition to the above salary and bonus, as a Customer Service Advisor you will also be eligible for the following great benefits package: Modern offices in the Tredegar Park area of Newport, close to local bus links, with nearby off-street parking On-site canteen serving subsidized hot meals. 24 days holiday, rising to 27 after a certain length of service + bank holidays Contributory pension scheme up to 6%. Private medical insurance, life assurance, free flu vaccinations and eye tests, plus discounted gym membership. Internal job vacancies and ongoing training to assist in your future career progression Employee Assistance Programme, available over the phone or online, to help you with any questions you have about health, family, money or work. In addition, you will be acknowledged for going the extra mile, as the company provides awards for innovation, for leadership, and for both individuals and teams. Requirements For your application for the Customer Service Advisor position in Newport to be successful, your CV must demonstrate the following key skills and experience: Previous customer service or telesales experience within a fast paced, high performance team (contact center environment) Excellent communication skills both written and verbal Excellent record keeping with accuracy and attention to detail paramount Good computer skills Knowledge of MS Word and MS Outlook (word processing and email platforms) Positive attitude and approach Experience working within Financial Services, FCA regulations, Anti-Money Laundering rules, ISA rules, Data Protection and Treating Customers Fairly would be desirable Don't hesitate! Apply today for an interview in January.

Do you speak excellent German and English? Why not use these skills to get some international experience in a lovely English town? This position is perfect for fresh graduates as well as experienced professionals who are looking for a new experience. You will work in a multicultural environment, enjoy great company benefits and avoid the hustle and bustle (and high cost of living) of a big city. What if you feel tired of the small town? A university city of Cambridge is just 24 km away. You can check out its sophisticated book shops, admire the architecture or enjoy the night life. Would you like to go to London for the weekend, perhaps visit one of the famous West End musicals, tourist attractions, museums, and galleries? Is shopping or football you feel most passionate about? No problem, the train will take you to the centre of the capital in less than an hour. Why should you apply? • You will be earning above average salary for this type of role in the UK • You will enjoy large range of benefits including stress-free relocation paid by the employer • You will get a chance to work in an internal customer service team in British headquarters of an American company - you will significantly improve your English and learn more about the British culture • You will improve your German since you will speak the language every day on the phone with the customers and face to face with your colleagues in the German team • You will avoid the hustle and bustle (and high cost of living) of a big city but if you get tired of a small town - Cambridge is 24 km away and London 1 h 15 min by train. • With Brexit coming, it might be your last chance to work in the UK without a visa This position is perfect for fresh graduates as well as experienced professionals who are looking for a new experience. Responsibilities: • Provide assistance to customers and associates who will reach out to you via phone (70%) and email (30%) • Develop positive relationships with customers to provide excellent customer service • Use bespoke IT systems to resolve and process customer orders and queries • Assist new customers with their enquiries and setting up accounts • Process and complete administration of payments We are looking for: • English and German at least C1 level • Great communication skills • Willingness to learn new things • Candidates who can work in the UK without a visa Our client offers: £20,000 - £21,500 gross, £16,767 - £17,787 nett/year (depending on the shift pattern, see below) £500 bonus every 6 months and a promotion to a senior position after 18 months Relocation paid by the employer (flight, pick-up and one month in a hotel) Access to free company products in all kitchen areas and bathrooms and 70% discount if you want to order them home Free tea and coffee, regular fruit days Treats, cakes and chocolate on a variety of occasions Fun social events Stay active scheme - you can borrow a company bike and go for a ride during lunchtime or have fun with your colleagues, you can borrow all the necessary gear and if feeling nervous about riding a bike, you can book a free training session with a trainer. And if you fall in love with this means of transport, the company will get you a bike with a large discount :) Stay healthy scheme - free flu vaccination, smoking cessation programme with a specialist & contribution of up to £100 towards glasses Discounted gym membership Personal development plan & training Indoor breakout areas that include internet access, TV and game consoles and comfy sofas, outdoor relaxation areas with benches and plants Discounts on shopping, cinema, holidays, flights, leisure, health and finance - guaranteed savings on your everyday shopping including all your favourite retailers - Tesco, Sainsbury's, M&S, Debenhams, Argos, B&Q, TopShop, Apple and more Pension contribution Contract: Permanent, 3-month probation period, 1-month notice period Working hours: various shift patterns to choose from, 35.25 - 37.5 hours per week, no overnight work Interview process: 2 rounds, in-house/Skype Starting date: Negotiable If you are interested in this opportunity, please apply or send me your resume. Looking forward to our cooperation Gabriela Sakalova, REED - MSS Follow us on our company website: ,

Are you fluent in Spanish & Italian? Do you have experience handling customer complaints? Do you have strong administrative skills? HRC Recruitment are looking to speak to fluent Spanish and Italian speakers for a new Customer Returns and Complaints Advisor position based just outside Glasgow City Centre (on-site parking available). For this role you must have strong communication skills, both written and orally as you will be dealing with a high volume of order returns queries and customer complaints on a daily basis. This role is a 12 month FTC, with a competitive salary available (experience dependent). Are you who we're looking for? Fluency in English, Spanish and Italian languages, written and orally Strong customer service and complaint handling experience Understanding of the company returns process and export orders Experience using SAP is desired Attention to detail Strong communication skills What is the day to day like? Responsible for completing daily administrative duties relating the customer returns process Liaising and building relationships with customers to ensure the company returns process is adhered to Completing all customer returns and queries in a timely manner Handling, investigating and resolving any customer complaints in a professional and efficient manner Liaising across various business departments, assisting when required Having strong attention to detail to ensure that all information is updated accurately What do you get in return? Competitive Salary (Experience dependent) Holiday allowance Various Company benefits If you wish to apply for this position, please forward your CV on Chivonne Gray ASAP using the link below. HRC Recruitment acts both as an employment business and employment agency.

EAC are currently representing an exciting opportunity for someone to join very successful Recruitment organisation in the capacity of Customer Service and Administration. Fast paced environment working for a true market leader. Excellent rewards and recognition. Full industry training and development is provided. The Business have a 'promote from within' mentality so there will be huge scope for progression. The Role: Customer Service Advisor / Administration / Sales Support On Offer: Basic Salary £18,000 - £21,000 Complete training and development Promote from within mind set, supporting the progression of all staff Duties: Managing queries Providing excellent professional customer service Updating the company database Overcoming objections with internal and external stakeholders The Ideal Applicant: Contact Centre / Customer Service / Sales experience Confident communication skills Excellent Customer Service Skills Administration experience Good attention to detail Personable and social mentality

Customer Service Advisor - Exeter Permanent £17,000-20,000pa Full Time Monday - Friday We are excited to be working with a well established company on the outskirts of Exeter who are a leader in their market. A company who pride them selves on their level of service and reputation within the market. They are seeking an experienced Customer Service Advisor who will strive to provide first class customer service and be able to meet the expectations of our client. Key duties and responsibilities: Answering enquiries by telephone and email Providing the highest level of customer service Ensuring all data entered into the system is done so in an accurate manner General administration including document control and scanning Key skills and attributes: Previous experience dealing with customers on the telephone Excellent data entry skills Keen eye for detail The ability to remain focused and motivated If you feel you are the ideal candidate for the role and wish to be considered, please submit your CV or contact the Declan on Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Service and Accounts Advisor (Financial Industry) - 7 posts 21 hours per week, Monday to Friday (during office opening hours). Usually over 3 days but flexibility necessary to cover staff holidays, sickness etc. £8.16 per hour + pay award pending Can you demonstrate understanding and care when dealing with other people? Can you multi task? Our client is a financial co-operative which offers savings, loans and related services to all our members throughout the Tyne and Wear, County Durham, Teesside and Northumberland region. They are looking for confident, friendly and flexible part time Customer Service / Accounts Advisor Administrators to join their team. About the Customer Service role You will be working at one of our 3 branches - Middlesbrough, Redcar or Stockton, be delivering excellent financial and customer service to members and potential new customers. Key job purpose: Supporting the delivery of key business objectives including business growth by proactively promoting products and services offered. Undertake loan application and assessment using an automated lending tool. Provide effective and efficient administrative and reception duties including Teller activities. Undertake initial credit control and debt recovery processes Promoting products and services offered by the business Fully utilise ICT systems and processes to enhance and streamline their customers' experience. About You: Previous Customer Service Experience and demonstrative relevant experience in office administrative duties is desirable for this role. Ideally you will have some knowledge of credit unions or banking/financial services operations or a retail environment. You must have GCSE Grades A-C Maths and English or equivalent. Customer Service Advisers with NVQ Level 2 in Business Administration or Customer Services are preferred. However, NVQ training can be given to candidates. You will also have: Excellent commination skills, organisation and administration skills Efficient on most IT platforms and systems including use of websites and social media. High attention to detail How to apply: If you have the skills and experience required for this Customer Service job, we would love to hear from you! Just click "apply" today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have. The job is working in the financial industry and you will be subject to an enhanced DBS and credit check, so please do not apply if you have an adverse criminal record or are subject to a bankruptcy order.

Do you have previous admin experience? Do you have good communication skills? Are you ready immediately? Are you looking for temporary work in a busy environment? Then this might be the role for you!! My candidate is looking for a suitable candidate to join their nurses scheduling team for 12 weeks! The role will primarily be based around calling patients to discuss their healthcare needs. The candidate will: - Have experience in administration - Have good communication skills and a good phone manner - Be highly professional - Have data entry skills So if this sounds like that role for you, contact Dove today!!!!

Our client, a national Plant Hire company are urgently seeking a Hire Desk Controller on a temporary basis. Role and responsibilities below: The role will be primarily working on the hire desk where you will be striving to exceed customer expectations. You will be responsible for promoting a range of ancillary services and benefits to customer. Working with the Sales Team to maximise the sales opportunity whilst ensuring that all hire contract administration is accurate and completed in a timely manner. You will be required to build effective customer relationships and resolve customer issues promptly and satisfactorily. You will also adhere to and promote compliance with current H&S legislation and Company specific health, safety and environmental policies and procedures. To be considered for this role, we're looking for someone who has exceptional customer service and administration skills. Has an excellent telephone manner had confident to deal with customers face to face. Ideally, you will have working knowledge of Microsoft packages and previous experience in the hire or construction industry would be advantageous but not essential. Hours of work will be between 7:30am and 5pm, Apply Now!!

FRENCH SELECTION UK European Technical Support Representative Technical Customer Service, Support, Sales Administration, Customer Care, Accounts, Customer Service, Administration, Coordination, Account Management, English, French, Spanish, Italian, German, Software, Lancashire Salary: £18K-£22K pa Depending On Experience + Excellent benefits (29 days of holiday+ 5 bank holidays, Private Medical Plan, Pension, Free Parking) Location: Blackburn, Lancashire At commutable distance by car from Bury, Burnley, Bolton, Blackpool, Preston, Halifax, Rochdale, Wigan, Huddersfield, Ramsbottom, Darwen, Bacup, Lancashire, North West of England Ref: D05E *** Ideally someone with IT and Customer Service background *** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: D05E Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established international company Main duties: To provide technical Support and ensure that all customer requirements are satisfied The Role: - To deliver Excellent Customer Service - To provide Customer Support to new and existing customers - To resolve technical issues relating to the company's products - To deal with administrative duties (translation of relevant documentation) - To provide comprehensive responses to technical customer queries - To keep accurate records and data input - To deal with customers complaints - To liaise with other internal departments - To translate relevant documents The Candidate: - Fluent in French or Spanish or Italian or German and English - both written and spoken - Previous experience in Customer Care/Customer Service or Sales Coordination - Strong technical understanding (IT, Software etc.) - Excellent communication skills - Positive attitude - IT Literate or Qualifications Salary: £18K-£22K pa Depending On Experience + excellent benefits (29 days of holiday+5 bank holidays, Private Medical Plan, Pension, Free Parking) French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

Part Time Customer Service Advisor - Call Centre Livingston Permanent, Part Time £16,600 basic salary pro rata up to £20,500 pro rata Free Sky products + benefits 4 week rotational shift either 5pm to 11pm or 6pm to 11pm We're Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Customer Service Advisor and you'll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you'll only find at Sky. What you'll do Identify and solve problems. Answer queries. Sell Sky products. Based in our Livingston Contact Centre, you'll take calls from customers about billing and upgrades, as well as those having technical issues. As part of a supportive, fun and friendly team, your focus will be on having great conversations. How you'll do it Communication is king. You'll be warm, friendly and eager to help customers. You'll love the challenge of dealing with a high volume of calls and smashing targets. Most of all, you'll enjoy chatting to lots of different people and helping to resolve their issues. What you'll get We want you to feel as confident as possible when talking about our products, so you'll get free Sky Q, phone and broadband. You'll also enjoy 30 days' annual leave (and three bank holidays), private health and dental care, and a range of high street discounts. Expect on-the-job training and support, and opportunities to develop your career. You'll also be eligible for a generous bonus and further rewards throughout the year. How to find us All that plus we're in a great location - getting here is easy with our complimentary shuttle bus service from Livingston train stations and Livingston Centre, as well as onsite parking and great bus links. Working here you'll have access to two subsidised canteens, gym, of chill out areas; like our games room where you can take a break or play a friendly game of pool or table tennis. So, what are you waiting for? Apply now for a chance to craft your own career path and be brilliant as part of a bright, talented team. It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best. If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check. A job you love to talk about

A unique wholesaler based in Barnsley, with plans to expand are looking for a German speaking proactive individual to become a permanent member of a small hardworking team, to oversee and manage the German customer base. The duties within the role, will encompass the following: Providing support to the sales team Pro-active telephone calls to generate sales Identifying sales opportunities with new and existing customers Growing the sales and support of the practitioner accounts Providing administration support to Key Accounts Building and maintaining relationship with German customers Updating and maintaining company database to a high degree Creating financial and statistical tools and reports using spreadsheets Provide a high Level of Customer Service Key Competencies Candidates will have the following skills/experience: Previous experience in sales and customer service Fluent in German Proven ability to deliver exceptional customer service Be able to develop and maintain relationships Highly organised Meticulous attention to detail Problem Solving and ability to use own initiative Self-motivated and enthusiastic Ability to work under pressure and priorities work Ability to build strong working relationships Strong social skills The role is offered with the following perks/benefits!: Basic salary £18k-£20k negotiable On Site car parking Very friendly, forward thinking company Monday to Friday 9am - 5pm and then 10am - 6pm rotating Healthcare contributions Ever-expanding company

Automotive, Motor Trade Job: Aftersales Executive Required in Bedford, Bedfordshire Salary: £20,000 - £24,000 plus bonus. Term: Full Time, Permanent Motor Trade Jobs / Automotive Vacancies: Aftersales Executive Required For Main Car Dealership - Bedford, Bedfordshire Our valued and professional client is looking for a Motor Trade Aftersales Executive to work with their friendly team. Requirements Excellent communication skills; An interest in developing your technical mechanical knowledge; Commitments to delivering customer excellence; A good standard of verbal and numerical reasoning; Computer literacy with a keen eye for detail; Good Telephone Manner; Previous experience in a target driven role desirable but not essential; Hold a full driving licence as you will be moving cars around; Your key responsibilities will include: - Managing the flow of information between the Workshop Team, your colleagues within the wider Aftersales Department and the customer. - Accurately qualifying and documenting the customer's needs and requirements. - Confirming information such as the customer's contact details and payment method. - Calculating workshop capacity using a bespoke system. - Managing the allocation and administration of courtesy service vehicles. - Ensuring that customers fully understand the work that has been carried out. - Proactively addressing any issues. Necessary requisites for this position are as follows: - Previous experience in the same or a similar role. - A full UK driving licence. Submit your up to date CV, ensuring you include all your contact details, including your mobile phone number, postcode and your email address. NB: Your details will not be sent to any of our client's without your permission. To apply please email your CV in the strictest of confidence today to Nicola MacDonald at Driven Motor Jobs / nicola@ AUTOMOTIVE RECRUITMENT AGENCY FOR MOTOR TRADE JOBS Driven Motor Jobs

Overview Are you looking to join a company where training and development matters? If the answer is yes then we are looking for you to join our team as a Billing Assistant at our European Corporate Office in Egham, Surrey. Add an annual turnover of $22.3 billion to a rental and leasing fleet of over 1.9 million vehicles spread across 9,900 locations worldwide and you get Enterprise Rent-A-Car - a business that's grown into the largest global mobility provider in the world. This role sits within our Billing Department and as an assistant you would be responsible, along with the team, for managing the invoicing function for our UK and Ireland operations. We work together to meet our goals for the department and customer service is at the forefront of what we do as we want to deliver accurate and timely billing to our customers! Full training will be provided and a structured career path is on offer. In as little as nine months you could progress to a Coordinator which also includes a pay rise of £500! In as little as 6 months later from there, you could become a Senior Coordinator which includes a pay rise to £1,500!! From there on you could progress to a Team Leader and even a Supervisor with our strong promote from within culture. In fact 98% of our promotions last year were from internal employees! It's up to you how fast you want to move but we'll provide you with all the training and support you'll need to make a difference, be a success and forge a future career within our global business. Don't delay, please hit the apply button and submit your application now. Responsibilities Once in the role you will be responsible for: Working as part of a team to meet deadlines and targets Answering internal and external queries Providing excellent customer service Auditing and reviewing invoices Ensuring accurate and timely delivery of invoices Qualifications We are looking for someone who has: Strong work ethic and positive attitude Basic use of Microsoft Excel Excellent attention to detail Good communication skills Ability to work independently and as part of a team Additional Information Please let us know about any accommodations you may need to participate in the recruitment process Hours : up to 40 per week Salary : £17,250 per annum Location : Egham, Surrey, TW20 9FB How to Apply We take great care in our recruitment process to find the ideal candidate. It's not all about us, we want you to have the chance to find out what we're all about. The first step is our application form, which takes about 30 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in our Billing Assistants. If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency based telephone interview. Finally you will be invited to attend an interview with the hiring manager and you have the chance to meet the team. If you have any questions regarding this position, please contact our Talent Acquisition Manager, Samantha Meredith.

Inchcape UK have been awarded No.1 in 'The Sunday Times Best Big Company To Work For' 2016 Do you want to join in our success? Service Advisor - Audi Maidstone The Role As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximising sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do. Role Requirements To be a success in this role, you will have: * Effective communication skills * Commitment to delivering customer excellence * A good standard of verbal and numerical reasoning * Computer literacy * A keen eye for detail * Previous experience in a target driven role Your Responsibilities * To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times * Book service and repair work always ensuring workshop and parts availability * To keep customers fully informed of progress and advise of extra work needed * To organise loan car bookings * To invoice on time and accurately used warranty transactions are submitted and invoiced daily * To obtain and process payments according to Inchcape policy * To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end) * To maintain accurate customer records on Kerridge & Dialog * Help deliver balance scorecard results for department to meet Manufacturers expectations * To make telephone follow-up / Up sell / Progress calls * To convert as many inbound / outbound calls into bookings as possible Benefits Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets, we also offer great benefits including: * 22 days holiday, rising to 25 after 5 years * Company pension scheme * Life assurance * Discount gym membership * Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers * Cycle to work scheme

Our client, a successful manufacturing organisation based in High Wycombe, is looking for a Customer Service/ Sales Coordinator to help with the preparation of quotes, order input and contacting suppliers. Duties * Assist the sales team and our customers, by providing accurate pricing (quotations) on products in a timely and professional manner * Deal with customer enquiries either via the telephone or emails * Assist the sales team in fulfilling requests for various samples, literature etc. to be sent to customers * Monitor our Quotes Inbox , printing all relevant emails and preparing paperwork required to put a Quotation/Estimate together * All aspects of Quotation from receiving a brief to recording the task on our CRM system * Assist the Sales Team with anything else that might improve work efficiencies * Support/cover the order management process when required Experience & Skills * Proven track record of delivering first class customer service * A good work ethic * Have good interpersonal skills and be able to work within a team * Experienced in using MS office * GCSE Maths and English Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion. Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).

At Zuuse, we are bringing talented people together. In the role of Customer Engagement Manager you will be responsible for supporting our growing customer base and delivering software in the construction space. See payapps.com Zuuse Business Zuuse is a leading global software business in the construction and building operations industry. We are growing fast and are a game-changer in what we do. Recently featured at #57 in Deloitte's Fast 500 rising tech companies - we are on a mission to disrupt the high growth AECO sector. What's the Role? This is a hands on role, focused on all customer touchpoints for our Payapps software. You will be part of a small but growing team in the UK. You will be responsible for: Onboarding our new customers - as the point of contact, you'll operate in a customer-centric and "hands on" manner, going over and above to deliver best of breed customer service. Perform all the functions of rolling out software to new customers - software setup, configuration, loading data, and providing training, both online and face to face. Own the customer relationships beyond go live - you will have your own customers you are responsible for, ensuring maximum uptake of the Payapps platform on an ongoing basis. Executing customer engagement initiatives for our construction customers. Taking inbound calls, emails, chats from users needing help - ranging from "how to" & issues through to enhancement requests for changes to the product. Ensuring our service levels are maintained for communicating with customers. Providing advice and training to users, escalating where required to the product management team. We have ambitious targets for the UK region and we're looking for someone who shares our vision and can bring the vision to life. Key Requirements Minimum 2 years in a customer support or other customer facing services role. Software and construction experience desirable. Ability to excel in a dynamic, fast moving environment and think on the run, with minimum supervision. Team player. Highly motivated and results oriented with positive "can do" attitude and strong work ethic. Strong presentation, communication, organisation and time management skills. We're an energetic and talented crew at Zuuse. If you would like to join our growing business, we would like to hear from you. Interested to find out more? Zuuse is a global company with offices in the UK, Australia, New Zealand, and the USA. If you're ready to gain valuable experience working in a supportive environment for a company that is leading an industry, we'd like to hear from you.

We're looking for friendly, enthusiastic and engaging people to make our players' day, every day. It's all about doing things to make our players and staff really feel like part of our community, all in it together, everyone friendly with everyone. Things like… remembering players' names listening to stories and chatting about their day serving them their cup of tea, made just the way they like it carrying their shopping bags or holding their umbrellas making Bingo accessible to everyone finding new ways to delight helping newbies understand how to play It doesn't matter if you don't know how to play Bingo yet (but you gotta be up for learning). The most important thing is that you love making people feel at home. If that's you, apply today - we'd love to hear from you. BENEFITS You'll get… In return for everything you bring, we offer an exciting role in a dynamic, rapidly-expanding business and a competitive rewards package. You'll also get massively discounted food in our clubs and free Bingo every month (because of course). Plus, Hosts get all this from day one: A generous recognition and reward scheme 28 days annual leave including public holidays Pension scheme Love2Shop - an everyday benefits scheme Apply now and we'll be in touch as soon as possible. WHY BUZZ BINGO So, why Buzz Bingo? We're proud to be the UK's biggest Bingo club on the high street - and we're still growing. That means we need more excellent people to join us for the exciting journey ahead. We're rebranding, going online, and everyone here has a very important role to play in building Bingo's Most Exciting Community. We go the extra mile Joining us means joining our family. We know lots of companies say that, but we really believe it's true. Our teams in Support Centre and our clubs across the country are smart, energised, and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and help you accomplish the right results - whatever your role. We're dedicated to building Bingo's Most Exciting Community and making our players feel as much a part of our family as we do.

At Wyevale Garden Centres our Customer Service team are crucial in supporting a number of business areas with query and complaint handling. These areas include: Garden centres Restaurants Events Website Home furniture delivery Garden clubcard The team has doubled in size in recent times as volumes have increased and we now require further support from those passionate about providing truly excellent customer service. This will be for a 6 month period initially. So what are we looking for? Engaging communication style - Both over the phone and email, no call or email communication will be the same! Resilient to working in a fast paced, high call volume environment - on average dealing with upto 70 calls and upto 25 emails a day Empathy - The role will involve complaint handling Quick learner - We provide internal training on our systems (Around 20) and processes Flexibility - With a large and growing customer base there is a need for everyone in the team to work 2 out of 4 weekends, covering shifts between 8am - 6pm What we offer: As well as a glorious drive or walk (we're just down the Road from Syon Lane station) through Syon Park each morning we have a range of benefits to reward those who look after our customers so well. 25 days holiday a year (pro-rated) 50% off in restaurants 30% off in garden centres A relaxed, smart casual dress code working environment A number of social and charity events throughout the year If this sounds like you, then why not apply, we look forward to speaking with you.

Overview Great opportunity for an experienced Service Delivery professional (ideally ITIL) within easy commute of Leeds. Supported by and Account Executive, the successful job-holder will take responsibility for ensuring the smooth-running of a prestigious UK Client account. Key Responsibilities * Managing the day to day service performance of agreed contracts * Ensuring services are delivered to contracted SLAs (within budget & profitable account) * Attending client meetings * Dealing with escalations/complaints * Reporting and forecasting * Providing pricing and service support and assistance to bids/tenders team in relation to contract renewals * Identifying and implementing opportunities for service improvements, cost reductions and potential business opportunities Requirements * Solid experience in a specialised Service Delivery Management role * Experience of managing a team * Within an easy commute of Leeds Benefits * Varied and responsible senior role with significant level of autonomy * Competitive salary and benefits If you think you're suitable for this role, then please click "APPLY" now! Recruitment Note Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact.

Fraud Investigator Pay Rate: £10.36 Per Hour Location: Leeds Could you help our client achieve their vision of becoming best bank for customers? Our client is committed to helping customers build for their future, which means a opportunity for you to make a real difference. Job Role: This is a 6 month temporary role. These positions are offering a pay rate of £10.36 per hour. You will be working Monday to Friday between 8am and 6pm. During your first few weeks you will receive excellent support and training. Key Responsibilities: Investigate and case manage potential fraudulent applications to mitigate the risk and to report to Management accordingly to minimise any potential financial and/or reputational risk by utilising the fraud tools as appropriate and to their maximum Implement best practice fraud prevention techniques and specialist fraud detection knowledge, ensuring accuracy, thoroughness with minimum impact on Customer Experience Prioritise own work based upon manager guidance, business volumes and risk Maintain up to date skills and knowledge of all relevant fraud prevention and detection tools such as SIRA, CIFAS, Fraud mark and other Credit Bureaus Ensure that procedures are followed at all times to maintain an 'audit proof' environment within the team Maintain up to date Fraud legislation knowledge evidenced by way of a personal development and relevant training modules Job Requirements: Minimum of 3 years experience in fraud is essential Knowledge of Money Laundering and Contemporary fraud techniques that are being perpetrated within the financial industry, regulatory issues particularly data protection, processes and products A good working knowledge of all, or some, of the following applications would be a distinct advantage, such as: SIRA, CIFAS, Credit Bureaus, Word, Excel Has an understanding and knowledge of Fraud Policy as well as systems and be able to adapt to the use of new technology. What's in it for you? Great rates of pay Excellent training The opportunity to work alongside a fantastic, supportive, fun team Customers are at the heart of everything that our client does. You could have a role to play in supporting their customers. Our client strives daily towards their vision of becoming the best bank for customers. They're well on their way thanks to the effort of their colleagues - join them today and support them in achieving their vision.

Multilingual customer service environment Open plan, modern environment Possibility to gain initial UK, office based experience Internationally recognised brands We are looking for a Customer Service Representative with business proficient English + native level fluency in Dutch, to join a modern contact centre for an initial 3 month, temporary contract, to support customers of a number of high-end, retail brands from the start of 2019 onwards. You will be dealing with customers of these brands directly via phone, email & live chat in relation to their orders and deliveries. Naturally, relevant experience is desirable, but character and professionalism are of far more importance. For those out of work, it means some money over a typically competitive time for job seekers (plus optional double pay Sundays!). For others, it's the possibility to gain your first UK, office experience, which could be invaluable to your future career. Please note, you need to be available to work on a shift pattern between 8am-8pm, Monday-Friday + weekend availability for occasional shifts. Based near Basingstoke train station, there's plenty of short-term accommodation around and parking for those already local. Don't hesitate to apply today for more information! ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Business in relation to this role. Keywords: Customer Service, Customer Support, Retail, Sales Assistant, Contact Centre

Do you have a passion for all things travel? Are you an experienced customer service professional looking for a new challenge? If the answer is YES, keep reading as Trailfinders are looking for enthusiastic Travel Consultants to join our team! Rewards and Benefits: Here at Trailfinders, we sincerely believe that our greatest asset is our staff. As well as supportive and comprehensive ongoing coaching and development, Travel Consultants will also receive: The most competitive salary in the industry; after two years' service we would expect Worldwide Consultants to be earning in excess of £36,000 including an uncapped incentive scheme. Performance related promotions and real career advancement opportunities Excellent worldwide travel opportunities including a dedicated Staff Travel Team on hand to assist with your holiday bookings A generous leave allowance (up to 40 days per year), the opportunity for sales staff to take a period of sabbatical leave and educational trips: this year 50% of Consultants will take part in an educational trip. Annual trip and awards ceremony for our top performers. A friendly and professional environment working with like-minded people who love travel. Great socialising opportunities including supplier functions, team nights out and subsidised departmental Christmas and summer parties. Daily lunch provided on the premises. Corporate Clothing provided to each member of sales and frontline support staff. Contributory pension scheme, Eye-care vouchers, Interest free season ticket loan on public transport. The Ideal Travel Consultant: Essential, are the ability and the desire to sell, plan and advise on travel arrangements to a diverse client base whilst delivering an unparalleled level of client care. New recruits initially join our worldwide team therefore a strong worldwide geographical awareness is needed as well as extensive and recent first-hand travel experience, with particular preference for travel experience within Australia & New Zealand, America & Canada or Asia. You will also have: A confident approach to building rapport and forging exceptional client relationships. Ideally successful experience of working in a target based sales role; otherwise the drive to succeed in an environment designed to reward excellence with proven persuasive and influencing skills Previous experience of working in a busy, pressurised office environment, Good standard of education, ideally to degree level, and the ability to multi task and quickly interpret a large volume of complex information whilst communicating effectively The Travel Consultant Role: Our travel consultants pride themselves on their ability to exactly match the most appropriate travel products with the client's individual needs and exceed their expectations at every opportunity. As a result, Trailfinders has sent over 15 million clients off on their travels since its inception in 1970 and over 80% of our clients are either referred to us by word of mouth or have travelled with us before. Our consultants are highly trained and knowledgeable and between them have travelled to over 96% of the world's countries. This along with access to the reservation system Galileo and an array of unique in-house systems and up to date information enables our consultants to sell enthusiastically, professionally and with confidence, offering service and advice that is second to none in the industry. About Trailfinders: At Trailfinders our aim is to exceed the expectations of our clients, colleagues and suppliers. Trailfinders' unrivalled reputation for offering an efficient and friendly service to our clients is attributed entirely to the knowledge, enthusiasm and commitment of our staff. You would be working for an award winning company, continually recognised by readers of The Guardian & Observer, WHICH?, The Times & Sunday Times, The Telegraph and the Cruise Industry in their annual awards. If you have the passion and drive to become one of our Travel Consultants, we want to hear from you. Click APPLY! The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Keen to get out of the long hours of retail or hospitality? Looking to utilise your outstanding communication skills in an office environment working Monday to Friday 9.00am-5.00pm then we have the role for you! In this role you will be making follow up calls to customers who have enquired on the company website. You will be trying to build relationships with the customers and will then be required to update the database with the relevant information you have gathered. This will ultimately be a permanent role after 12 weeks and will be provided with 2 weeks training programme and lots of one to one development. The pay rate for this role will be £8.05 per hour and you will be getting paid weekly. There is also potential to earn bonus depending on your performance. The top earner in this company earns £600 a month in bonus! To be a suitable candidate for this role you must have excellent customer service skills and must have a bright and confident personality. Email your CV today to be considered for this immediate start. If you don't hear within 3 working days, please assume you have been unsuccessful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i m s r e c r u i t . c o m

Customer Service and Support -Immediate start available if needed-Excellent company based in Alton. We are Recruiting for our client requiring a keen, enthusiastic and self motivated person to join their team as a Customer Services Support Representative. Although previous experience is required, if you are efficient, meticulous, organised and looking for an office based role, this could be the role for you! The main purpose of the role will be to handle all customer service admin tasks, co-ordinate all order admin following point of sale and provide excellent Customer support. Main Responsibilities: Efficiently handle all customer enquiries that don't require sales team input. Relay all customer feedback/requests to the Customer account manager that are relevant from a Customer relationship viewpoint. Ensure all customer contacts are logged on CRM Efficiently process all the administration This is an opportunity to join a great company at the forefront of their Industry providing progression for the right candidate. Skills needed; -Excellent administration skills -Highly organised - PC literate - MS Office/Outlook -Minimum of 1 year previous experience in a similar position Salary depending on experience Working hours: 7.30am - 5pm Monday to Friday Job Type: Permanent full time. Office based. Role location based in: Alton Interested? Apply now, or get in touch! Portfolio Recruitment, Alton

Customer Service Advisor £17,199.00 per annum York As a Customer Service Advisor you will be working within a team, you will give support and assistance to colleagues in line with the operational requirements of the Department. You will be working in the Customer Service Department- this office is open seven days a week and you will be required to work on a rota basis, working one Saturday every 4 weeks and one Sunday every 7 weeks. Main responsibilities of our Customer Service Advisor: Competently provide quotes, answer queries regarding our websites/products, process existing policies outlining any specific term/conditions which clients should be aware of. Amend and understand existing policies, including the direct debit guarantee and FSA scripts. Issue all policy documentation with the relevant inserts. Receive incoming calls, make follow up calls to both clients and brokers directly, following diary procedures. Deal with queries in connection with the Dog/Cat Breeders Association and the National Pet Register. Follow ICOB rules and understand and how compliance affects your role. Policy termination and return of premiums. Undertake all aspects of broker work. Meet/exceed targets and demonstrate examples of this within daily tasks, for staff file. Successfully complete Review Exercises where necessary. Requirements of our Customer Service Advisor: Due to location of this role the successful candidate must be a car owner/driver Empathise with client's needs and balance these with the needs of the business. Good interpersonal skills. Good organisational and planning skills. Extensive product and regulatory knowledge Benefits of joining as our Customer Service Advisor are: Free car park Free hot drinks Flexi time & up to 33 days holiday Government pension scheme Free work wear provided Free staff nights out Dress down Fridays Discount for onsite crèche Child care voucher scheme Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed. Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments.

Job Title: Customer and Owner Relationship Specialist Location: Chester. Salary: £18000 per annum Hours: Fulltime. 5 out of 7 days, shift patterns to include some weekend. Our client is looking for enthusiastic customer service professionals, to join their friendly team. Our client is a holiday property company, working closely with property owners and holiday customers. The role will include communicating and liaising with customers and property owners daily, taking inbound calls, emails and queries, providing a pro-active solution and resolution service for any issues that customers and owners may have before, during or after their holiday. Queries will vary from routine to more complex issues and complaints, which will require you to liaise between other teams in the business and property owners to achieve solutions. You will be responsible for managing your own case load of customer contacts and therefor ensuring that customers receive an appropriate response within agree service target timelines. You will also be responsible for keeping detailed written records of cases and escalating these in high priority cases in line with the company policy. You must be a compassionate and customer orientated team player, with strong communication and negotiation skills. You must be committed to providing excellent service and having a think outside of the box attitude. Essential Experience Previous experience in a customer-facing customer service role Strong negotiation skills and a commercial mindset Excellent communication skills Conflict resolution experience and/or training Experience of working in the travel sector Role responsibilities: To meet all agreed monthly targets around SLA's To meet/exceed all quality measure To attend training sessions for personal development To take personal responsibility for customer interaction and follow up as required Personal Attributes: Results Driven Motivated and enthusiastic Attention to detail Creative Punctual and reliable Strong team player Customer focused Keen negotiator Work under pressure Organisational skills Excellent written skills Good communicator - strong empathy and friendliness and a positive demeanour Reliable and punctual Able to convey ideas logically and systematically Excellent time management skills - able to manage own caseload and work to SLA deadlines Results-driven Creative approach to problem solving - able to think outside the box to come up with a solution To apply to this role please ring James on or email Adecco aim to respond to all applicants, however due to the large number of applications we recieve this may not always be possible. Should you not recieve a response within five working days please accept this as notice that you have not been shortlisted on this occasion. Adecco is an equal opportunities employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

About the Role You'll be joining our Award Winning Customer Service Team in our Hitchin Office as a Customer Service Manager, where you'll be responsible for leading, motivating and coaching a team of up to 60 people, inclusive of up to 6 direct reports, to deliver excellent customer service and to exceed service delivery objectives. This team looks after the operational activity for our Pension, Equity Release and Annuity business. You'll effectively performance manage your team, who are operationally and technically minded individuals, as well as collaboratively contributing as a member of a wider multi-site leadership team. This is a critical role and you'll ensure a positive and efficient customer journey is achieved for both advisors and customers, which is why you'll have a real passion for delivering great customer service. Your strong communication capability, change and performance management skills will be needed in order to improve both performance and strategic aspects of the business. The scope of this role is diverse and includes responsibility for achieving and delivering your department's targets, contributing to the overall business results, through to implementing performance improvements, leading on site and cross site strategic projects, as well as developing yourself and your team. We are open to conversations about flexible working. This is a 12 Month Fixed Term Contract. About You Coming from the Financial Services sector within a Customer Service operational management environment, you'll be an experienced operational customer service manager with a genuine passion for people and customers. You're an inspirational leader who coaches, supports and motivates your team to deliver market leading customer service. You're easy to business with, a great team player and a strong decision maker who will help take our business forward. You're a forward thinking, strategic and commercially focussed leader with some previous budget management responsibility. You're able to effectively plan, prioritise and implement strategic business objectives alongside operational BAU and change projects. You're a tenacious change ambassador; who displays confidence in managing stakeholders at all levels. This role is regulated by the Financial Conduct Authority (FCA) so an understanding of Savings, Pensions and Investments is preferable. Likewise you'll ideally possess a relevant professional financial services qualification within Oversight of Life & Pensions (such as; FPC 1, 2 & 3 or FA1, FA2 or CF1 or equivalent). About the Rewards This role is a Band C in the LV= Structure. We want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done. We'll give you: 30 days' holiday, with the option to buy up to 2 additional days a competitive pension for which LV= will pay twice the amount you pay, up to 14% an annual bonus scheme based on company and personal performance Single cover private medical insurance which you can upgrade to family cover a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers) a generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products. Here at LV= we are an equal opportunity employer and value diversity and inclusivity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're also open to conversations about flexible working as part of your application. If it's right for our customers, our business and for you then we'll do everything we can to support you. We always love to hear from great people, so don't forget to follow us on Twitter, LinkedIn and become a fan on Facebook.

An exciting new position has become available for a Customer Service Coordinator for a client based in Kings Hill. The Customer Service Division require a highly motivated and self-reliant individual to work within the team to provide help for the division. Responsibilities: Provide support to the division through the production of daily and monthly KPI's Maintain the divisional process catalogue and the Customer Service Intranet Pages. Provide support to the Customer Experience Manager by consolidating and reviewing all complaints recorded To support the Customer Services Senior Management Team with a number of ad-hoc tasks, assisting with diaries and the setup of meetings. To engage with the Head of Customer Services and Senior Managers, presenting our divisional reports, customer feedback and update to the maintenance of our process catalogue. To provide support to the Customer Experience Manager by consolidating and reviewing all complaints recorded across the organisation in order that a monthly report can be issued to key stakeholders. Requirements: The ideal candidate will have previous experience of working within a Customer Service environment. Experience in the production of MI and KPI's Computer literate and to Intermediate Level in MS Office including Word and Excel. Naturally, you will have excellent verbal and written communication skills and be self motivated and an effective team player. Analytical approach with a high level of accuracy and attention to detail Ability to build and maintain relationships

A brilliant opportunity for a Call Centre Manager to join this newly formed contact centre managing the customer service and telesales team. This is a brand new role and is a fantastic opportunity for someone looking to take full ownership of a team to develop the service. Client Details Our client is based in Birmingham and are within the energy industry. They are looking for a Call Centre Manager to demonstrate excellent leadership skills with the ability to create a culture that is fast paced and enjoyable to be a part of. Description The Call Centre Manager will be leading a team of customer advisers and telesales representatives, being responsible for their training, development and performance of each member of the team. The Call Centre Manager shall also be responsible for the planning and development of the team to ensure that they are fully aligned with the aims and objectives of the business. As the Call Centre Manager you will conduct regular 121s to ensure the engagement and development of the team and shall be responsible for highlighting areas of under performance and developing any improvement plans to resolve these issues. Profile The ideal candidate for the Call Centre Manager role MUST: Have lead and managed a team previously, including the setting of KPIs, training and development and recruitment Have worked within a customer service or telesales function previously Have excellent stakeholder management skills with the ability to communicate effectively at all levels across a variety of teams Be an effective coach to ensure the delivery of a proactive service from all team members Take ownership for the delivery of a strong service from the team Job Offer Competative basic salary. Excellent Bonus structure with the capability of reaching £45,000 OTE

Are you passionate about delivering excellent customer service? Do you enjoy working in a fast paced, busy environment? Looking for a new job starting NOW? Hours: October - March 7.5hrs - 8hrs per day between 7am - 11pm Monday - Sunday, 5 out of 7 days, working every second weekend. March - October 7.5hrs per day between the hours of 8am - 8pm Mon - Sat, working every 1 in 4 Saturdays. Plenty of overtime available too, paid at £14 per hour! You will be a customer service focused individual, always looking to go over and above for the customer as well as providing the back office admin support to follow through with the customers requests. People who have previously been successful have come with experience in a customer focused environment, able to remain calm under pressure and come with a very positive outlook on life. Sounds like you? Get in touch now! Immediate start available. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Advisor Full time - Permanent £16,000 - £17,500 + Excellent customer Benefits Our client is recruiting for motivated and personable individuals to work for a great company located in Swindon's town centre. The role will be reporting to the Customer Services Supervisor Manager. The Customer Service Advisor will be responsible for customer support for a number of clients & company programmes. You will be responsible for: Handling customer telephone enquiries Handling customer email enquiries Following standard daily customer service procedures Liaison with internal departments - Compliance, Operations and Accounts. Recording all customer queries Utilising various in-house customer service applications Problem solving any issues that may arise Recording customer expressions of dissatisfaction and complaints. Qualifications and Experience: This is a demanding role that would suit an existing customer service representative who wishes to broaden their experience. Customer services experience preferably within a retail, banking or financial services organisation. Proven record of delivering quality and high customer service. A clear, professional phone manner. Excellent communication skills, both verbal & written. Self motivator - happy to work in a fast paced environment. Technical Experience: Microsoft Office Applications Other Attributes: Excellent organiser. Strong communicator. Proactive and highly motivated. Excellent interpersonal skill Able to do the following shift pattern between 8am -8pm (Mon to Fri) Saturday & Sundays (1 in 4) 9am - 5pm Due to the nature of the company, all employees will be subject to financial checks at offer stage.

Background The Northumberland Street Area (NSA) is the North East's number one shopping destination with footfall exceeding 60,000 per day. Newcastle NE1 Ltd and partners Newcastle City Council have ambitious plans to transform the NSA and the surrounding area (Newcastle's retail core) into a world-class retail and leisure destination and this role will play a key part in these plans. Reporting directly to NE1, your role is to improve the experience for all users of the NSA - making it safer, more engaging and a great place to visit and do business. Key Responsibilities include: On street Management Responsible for day to day management of Northumberland Street and side streets. This includes patrolling the streets and ensuring a quick response to key issues such as anti-social behaviour, cleanliness etc… Liaising with street performers (e.g. buskers) and other people on the street to ensure that they're adding value to the street environment and not having a negative impact on businesses and shopper's experience. Identify problems and suggest and implement potential improvements Establish a close working relationship with other partners with an interest in the success of this area, including with Newcastle City Council, Northumbria Police, Newcastle Retail Crime Partnership and businesses. Communications Liaising with all businesses regularly to ensure the aims for the area are achieved and effectively communicated. Any issues should be dealt with in a professional and timely manner. Set up regular meetings with businesses and partners to improve the exchange of information. Collate and disseminate feedback from businesses. Commercial promotion sites Assist NE1 with the management of commercial promotion sites in the area, with a particular focus on increasing revenue generated from these sites. Ensure commercial promotions are correctly sited and adhere to all the terms and conditions. Partnership working To be successful in this role it is essential that you are able build and maintain strong working relationships. Establishing effective links with store managers, the city police, NCC enforcement and traffic teams will be key to the role. Encourage greater take-up and business engagement in schemes such as Shop Watch and Newcastle Retail Crime Partnership, all aimed at improving the business environment. Assist in lobbying the Police and Council on town centre resource issues and support in tackling issues of most importance for businesses and users of the area Encourage participation by traders in street events and play an active role in helping plan and deliver these. Personal Specification The successful candidate will require the following skills: A motivated and enthusiastic self-starter. Have management experience, ideally in a relevant field. A proactive problem solver A positive 'people person' who has the ability to handle difficult situations in a calm and professional way. Have a proven track record of organising and delivering projects. Ability to take responsibility and appreciate the importance of the work being done to a high standard. Customer focused with the ability to work collaboratively across the public, private and voluntary sectors to deliver to a high standard. Excellent relationship building skills and project management skills are crucial; with an ability to consider various points of view and ensure that decisive action is taken forward. In personal conduct and appearance perform as a good ambassador for the city and NE1 at all times. Experience in the following would be beneficial: Up to date with byelaws and any other regulations (eg. Public Space Protection Orders) linked to on street behaviour. Knowledge of the issues, challenges, policies and opportunities facing town centres and high streets. Experience of helping develop and deliver successful town centre regeneration schemes or other relevant regeneration initiatives on time and budget. Experience of developing and/or delivering a range of town centre interventions, including support for businesses, public realm improvements, promotion and marketing initiatives, and community engagement. Experience of engaging stakeholders in the delivery of regeneration programmes. Job Type: Full-time working 40 hours a week, which you should expect to include bank holidays and weekends on occasions. Working hours will depend on project details so a flexible approach will be essential. Applications will be accepted until the end of January 30th

French Customer Service Advisor- Greater Manchester Salary : £17,459 +OTE £25,000 Working hours : 7:00am - 11:00pm, Monday- Sunday (Rotating) We currently have an exciting opportunity for French Customer Service Advisor. Are you fluent in French and English? Do you have previous customer service experience? My client are a specialist in there sector, with more then 1,500 employees speaking more then 40 languages. They are building a world-class business with global ambitions and a disruptive business model. The culture is fast-paced and risk-taking - they like to move twice as fast as any normal person thinks is reasonable. International Advisers are the voice of their brands and will use a range of communication methods to ensure that wherever possible, customer enquiries and complaints are resolved at the first point of contact. International Advisers will interact with potential, new and existing customers to provide quality customer service, ensuring that our customers enjoy a positive experience. Responsibilities Working within the International Customer Service Team responding to customer's queries via telephone, email and live chat Helping customer find the ideal product Occasional translations may be required. Providing all required information to the customers Creating a fantastic experience for customers Required skills and experience Fluency in language both written and spoken is essential. Candidate must also be fluent in English. Professional and friendly telephone manner. Has a valid UK permit Benefits Full training will be provided that will be paid for International working environment, more then 40 languages in one building Fantastic office based in the city centre, access to all the best Restaurants, bars, high streets and shopping malls, including discounts 30 days paid holiday + sick pay Free fruit, porridge, cereals, hot and cold beverage and a subsidised canteen Exclusive discounts on product and services for you and you're family If you or someone that you know would be interested in a fantastic opportunity like this then please call Osman on / or alternatively send you're CV Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Pertemps Kettering are currently recruiting for a customer service member to join our clients expanding team based in Corby. Previous experience in a customer service environment would be an advantage. The main responsibilities will be: Processing clients orders on bespoke systems Printing off purchase orders Ensuring delivery codes are correct and ready for dispatch Answering telephones Communicating with drivers regarding deliveries and collections. Processing invoices The ideal candidate will have experience with word, excel and outlook, be able to build and maintain client relationships, be able to process orders and understand the importance of attention to detail. The hours of work are Monday to Friday, 08.30am-5.00pm, overtime is available. If you feel you have criteria and experience please send a CV by clicking on apply or call Hannah for immediate consideration on

Adecco are currently recruiting an experienced Customer Service Advisor to join a well established team based in Swansea. This is a temporary on-going position to begin with, but has the opportunity to become permanent following a successful probation period. An ideal candidates will have: Proven customer service skills (both inbound and outbound) Be enthusiastic and ready to learn Have excellent communication skills Administration skills as you will be inputting customer data £8 per hr - 37.5 hours a week, Monday - Friday. You will need to have a full UK Drivers license due to the location of the job. We are looking for the right candidate for an immediate start for as early as next week. If you feel you are best suited to the role the please apply or alternatively give us a call on . Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

We are looking for an experienced Optical Assistant /Optical Customer Service Advisor to work for a lens manufacturer based in Buckinghamshire their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country. You will work as part of the Customer Services Team resolving any questions and queries via telephone, email or any other appropriate means making sure the customer is left satisfied. You will be interacting with internal colleagues, making sure all complaints and customer issues are resolved essentially making sure you build long term business relationships. Mains Tasks will be; • To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome. • To ensure that departmental KPI's are met on a daily/monthly basis. •To provide technical information regarding frames and lenses to Opticians • When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices • To build a rapport with key clients • To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied. • To fully interact with the supply chain across the relevant sites • To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call' You MUST have an excellent knowledge of the Optical industry, ideally working as an Optical Assistant or Glazing Technician. You will have a self-motivated and positive attitude to work, and enjoy building good working relationships with clients. Organisation and attention to detail are also key qualities the client is looking for, as administration tasks are also involved. The role is to work Monday to Friday 9am to 5pm. The salary on offer is between £18,000 to £22,000 plus various company benefits. This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times. To apply for this position you must have at least 6 months experience working in an Opticians. For more information, please contact Heather King at Lunaria Recruitment

DFS is constantly moving forward. That's why, thanks to our continued growth, we have another exciting opportunity for a Customer Service Administrator. We seek people who have bags of energy, loads of enthusiasm and the character to make a difference, weve got a great opportunity for you right at the heart of our Brent Cross store. Will you go the extra mile for our customers? Are you passionate about delivering world class customer service? Constantly pay high attention to detail? Then you're in the right place, so let us answer your question of why should you join DFS? DFS is the leading upholstery retailer in the UK - we are extremely passionate about making and selling high quality, great looking sofas since 1969! For four years running we are one of the UKs Top Employers*, featuring in The Sunday Times Top 30 Best Big Companies To Work For (2017) and winning their award for Best Improver (2017). What a great time to join DFS! About You Working within our close-knit team administrators play a pivotal part to the success of our operation; youll be processing and monitoring sales orders with total precision, amazing organisation and lightning keyboard skills. We are looking for hard working individuals with great organisation skills who are able to cope well under pressure. With your talents and our excellent training and support your career move is certain to be a successful and rewarding one. Benefits Include Excellent Salary Company Pension Scheme Life Assurance Cycle to work scheme Lifestyle Discounts Childcare Vouchers

SPB Group UK are looking for Customer Service/Claims Management Agents to join our team in Portsmouth. Job Title: Customer Service/Claims Management Agents (24/7 Contact and Administration Centre) Salary: from £18,500 to £19,000 per annum Location: Portsmouth Job Type: Night shifts rotating over 3 out of 7 nights- 33 hours per week, 8.00pm-8.00am SPB Group UK is based in Portsmouth, Lakeside 3000, North Harbour; we're a leading European provider of quality insurance products for over 100 major brand clients. Customer Service/Claims Management Agents - Job Role: SPB Group UK are currently recruiting for permanent staff for full-time posts for Customer Service/Claims Management Agents within the Contact and Administration Centre. We require, agents with excellent, verbal and written communication skills, the ability to handle Customer enquiries, insurance claims, and to demonstrate high levels of quality when handling telephone calls, emails or online claims. The role requires our Customer Service/Claims Management Agents to be highly professional and motivated and work in a challenging but rewarding business. Customer Service/Claims Management Agents - The Role: Being our Customers' first contact, you will: - Treat the customer fairly and professionally at all times, striving to deliver outstanding customer service either over the telephone or by email; - Assist customers with the completion of their enquiry from the first call to final resolution by telephone, email or through our online claims website; - Gather and record accurately and efficiently all relevant information required to resolve the customer's interaction written or verbal; - Liaise with specialists / suppliers to manage the customer journey; - Keep the Customer fully informed of progress until a full resolution has been completed for all Claims and Credit/Debit Card issues; - Be proactive with all Customers to deliver and outstanding service and to present their full product service in writing or verbally; - Accurately assess Customers claims, demonstrating high levels of attention to detail and quality standards. Customer Service/Claims Management Agents - The Candidate: While multi sector experience would be useful, it is not essential. It is essential that all applicants possess: - Excellent written and verbal communication and customer service skills; - A professional and courteous manner; - Exceed expectations when working under pressure; - Excellent time management skills; - Enthusiasm and a willingness to learn new skills; - Excel when working alone as well as part of a team; - The ability to achieve targets. To complete your application for this exciting Customer Service/Claims Management Agents opportunity, press 'Apply' today and you will be redirected to our website! In addition, due to the nature of our business, SPB Group UK is unable to employ any candidates with adverse financial history or unspent criminal records. Candidates with the experience or relevant job titles of; Insurance Claims Handler, Claim Handler, Customer Claims Executive, Claims Account Manager, Trainee Claims Handler, Junior Claims Handler, Claims Customer Service, Insurance Claims, Fraudulent Claims Handler, Insurance Fraud, Fraud Claims Handler, Personal Injury Claims Handler, Case Handler, Claims Assistant, Legal Claims Handler, Customer Claims Handler, Claims Technician will also be considered for this role.

BMI Healthcare are Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Sterile Services Supervisor to join their team of staff in the Decontamination department in Aylesford, Kent. This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern. Applicants should meet the following criteria: Ability to train staff in all aspects of sterile services Skilled in interpersonal relationships. Acknowledged qualification in decontamination and a minimum 4 years previous experience. Previous experience in this field is essential. Experience at a supervisory level is essential. Duties of this role include: This is a responsible supervisory position. Duties include supervision of Technician and Trainee Technician employees plus providing support to the Unit's Team Leaders. To act as backup in the Unit Manager's absence. To contribute to the ultimate aim to return all instruments, fit for duty, in a speedy and professional manner to the end user. To participate and contribute to any internal, customer, supplier or Accreditation Audit process in a professional and honest manner. To ensure all equipment is maintained to the required standard of safety To routinely monitor all production records and quality control checks, documenting results where required To liaise with departments to ensure regular supply of SSD items is maintained To be the prime contact for customers and deal with routine telephone enquiries and act in a solution focused manner Please see attached role profile for further detailed information on the responsibilities and accountabilities of this vacancy. Salary & Benefits: BMI Healthcare offers up to £28,089pa for this vacancy alongside access to a wide range of employee benefits, including: BMI Healthcare Private Medical Scheme Staff Pension Scheme 25 days holiday per annum Interested? If you would like to apply for this opportunity, please complete our brief online application form and ensure to upload the most recent copy of CV. We aim to respond to your application within 14 days of the closing date.

Device Support Advisor - Borehamwood, Hertfordshire - 20 hours per week - Hrs Wed - Sun 5.00 - 9.00 £ 9347.50 (pro rata) The Opportunity A fantastic opportunity has arisen within this fast moving business who is a global leader within their marketplace. You will be technically minded and a natural born problem solver who enjoys customer and client interaction. Most importantly you will deliver impeccable service in a friendly, timely manner. Key Skills and Responsibilities: 1. Providing exceptional technical support to our partners. 2. Servicing all internal and external technical support requests within service level agreements. 3. Working as part of a team to meet department service level agreements. 4. Ability to identify problems quickly and implement resolutions. 5. Proactively investigating and recommending solutions for first time fixes. 6. Working with technology teams to report software and hardware bugs. 7. Educate partners on the how to unlock the full capabilities of the devices to grow revenue. What you'll need 1. Excellent verbal and written communication. 2. Previous experience in customer service (desirable). 3. Excellent IT skills. 4. Familiar with android operating systems. 5. Great attention to detail. 6. Open to new ways to working, ability to work independently and adapt to change. What you'll receive A fantastic career opportunity within a global organisation who recognise and reward hard working employees with fantastic benefits such as: * Your Birthday off! * Private Medical Insurance (after probation) * Life Insurance * Discounts * Holiday buy/sell - you can buy or sell up to 5 days annual leave * Childcare vouchers Plus many more… What next? If you are the right person for the role, then please apply below. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

MY CLIENT BASED IN EAST LONDON ARE LOOKING FOR A RELIABLE INDIVIDUAL WHO IS KEEN TO LEARN AND GROW WITH THEIR FAST GROWING FLOORING BUSINESS RELIABILITY AND WILLING TO GO THAT EXTRA MILE IS A MUST GOOD CUSTOMER SERVICE GOOD TELEPHONE MANNER ABLE TO UPSELL COMPUTER LITERATE FLEXIBLE WILL TO GO THAT EXTRA MILE RELIABLE KEEN TO LEARN NEW SKILLS HAPPY TO UPSELL WHERE EVER POSSIBLE Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Due to continuous business growth, Quattro are recruiting for Sales Advisors and Renewals Advisors for our client in the Insurance industry. No experience is required for this role as full, comprehensive on the job, paid for, training is provided. This role will suit someone who is eager to learn and has the passion and drive to succeed. If you want to work for an employer where your hard work is recognised, then this is the job for you! These role are based in Rugby and are full time, permanent positions with a salary of £16,500 per annum with OTE of £30,000. The hours of work are Monday - Friday between 9am - 7pm, on a rota basis, and two Saturday mornings per month 9am - 2pm. Benefits include free parking and 20 days' holiday plus bank holidays. You will be responsible for following up on on-line quotes and providing excellent service and advice to ensure that each client's needs are individually catered for. You will therefore need an enthusiastic and confident personality allied to a polite telephone manner with the ability to establish a connection with the client quickly. Main responsibilities include, but are not limited to: • Follow up on internet leads/quotes by telephone (no cold-calling required) • Diary management to ensure call backs are made promptly • Selecting appropriate policy for the customer • Arranging payment for policy from customers Desirable skills: • Computer literate • Excellent telephone manner • Highly organised • Can stay calm under pressure • Able retain a broad variety of information There are immediate interview dates available and immediate start dates for the right candidate. For further information please contact Lauren in the Leamington Spa office. Due to the high volume of applications for each of our roles, if you do not receive a response within 14 days then please consider your application as unsuccessful, however we may keep your details on file and contact you with regard to any other suitable roles. This vacancy is advertised on behalf of Quattro Group of Companies (Quattro Recruitment Ltd or Quattro Healthcare Ltd) who operate as an Employment Business. Quattro Group of companies is an Equal Opportunities Employer.

Senior Customer Service Advisor Hours Full Time 37.5 hrs per week £20,000 Based near Tockwith Working within our client's Customer Service department you will report daily to the Customer Service Team Leader. You will have responsibility for customer returns and customer complaints/Spare parts resolution as well as supporting any excess general calls. This is a varied role and we are looking for a candidate who has a good personality and a strong customer focus. You will interact with the other people in the business to ensure customer complaints are dealt with efficiently as well ensuring replacement parts are despatched same day. Role and Responsibilities Customer Service Product Returns Senior complaints Ensure delivery of exceptional customer experience at all times and first time solution Be a source of support for all customers and strive to deliver solutions to customer issues Answer calls and email promptly and in a professional and courteous manner always Following training be proficient in the following areas Inbound and outbound telephone calls Inbound and outbound response emails Administration and organisation of onward customer requirements Efficient in handing queries to other departments for processing If you are interested working for a great company within a friendly office please apply by sending your CV today. Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed. Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments.

Customer Services Advisor - German speaking - Up to £24,000 per annum - Harlow I am currently working exclusively with a client based in Harlow who is currently on the look out for a Customer Services Advisor to join their well established international customer services team. As the Customer Services Advisor, you will work closely with the Customer Services Manager and deal with the customer base on a day to day basis. As the Customer Services Advisor, you will be responsible for the following: - Accurate order processing and management from order placement through to delivery in a timely manner within agreed timeframes - Proven ability to effectively communicate with existing and potential customers (verbally and in writing) - Strong order processing with high accuracy and attention to detail - A self-motivated team player with the ability to manage individual projects - Ensure all customer orders are accurately entered onto the system on the day of receipt with special attention paid to price, delivery address, special requirements and terms - Support the sales teams with customer orders, enquiries, samples orders and reporting where necessary