3404 Hospitality & Tourism jobs

Who are Euro Garages? If you haven't already heard of us or visited one of our amazing stores, then here's what you need to know about us… We are one of the UK's fastest growing and most recognised forecourt operators and we are partnered with all of your well known favourite brands including Starbucks, KFC, Greggs, Subway and Burger King! Our employees are at the heart of what we do and we owe our success to our fantastic teams, that's why we need passionate, motivated and customer focused people like you to join our EG family! Put it this way, we started out with one petrol station in 2001 and have since acquired over 360 UK sites and now have a huge presence across Europe, US, Italy, Germany and Australia… so the progression opportunities are endless! What will my role look like? Greggs is a well-known and loved bakery which has a place in all of our hearts, our famous products speak for themselves and our freshly made sandwiches and gold puff pastry sausage rolls served by the kindest, friendliest employees is what keeps our customers content and coming back for more… As a Greggs Team Member you will be the face and voice of our stores and your main priority will be to ensure that our customers are provided an excellent service every time. If you love to work in a fast paced vibrant store, engage with different people every day, feel like part of a family and have fun then this role is perfect for you! What would my main responsibilities be? • Provide a fantastic customer service experience • Be happy, friendly, smile and have fun • Prepare and serve our popular well-loved products • Ensure that our stores look presentable and vibrant Do I have what it takes? Of course you do! You don't need any experience as we will upskill you and ensure you trained to the highest standards. As long as you are customer focused, aren't afraid of hard work and early morning starts and thrive in a fun environment then you definitely have what it takes! What's in it for me? Learning & Development - We are committed to helping you develop new skills to be the best version of you! Competitive Hourly Rate & Contracted Hours - We offer competitive hourly rates above national minimum wage. We offer contracted hours so you will be guaranteed hours! Our People - You will work alongside our amazing employees, have fun and be a part of our family Employee Discounts - You will be entitled to discounts whilst on shift! (Terms & conditions apply) Recognition & Bonus Schemes - We know a hard worker when we see one! If you are our employee of the month, expect a reward! If your store performs well then you could be entitled to a well-deserved bonus! Progression & Career Opportunities - We look to promote and progress our employees within the business and also have other high profile brands you could potentially move into… the opportunities really are endless with Euro Garages Compassionate Leave - We care about our employees and offer 3 days paid compassionate leave APPLY NOW and start your fantastic career as our Greggs Team Member! We pride ourselves on training, development and progression so this application is just the start! Role: Greggs Team Member Location: Colsterworth, NG33 5JR Hours: Full time / Part time Salary: £8.50 an hour

New opportunity not to be missed! Haulfryn Group has a fantastic opportunity for a Sublet Coordinator to join a growing team at our friendly Finlake Holiday Resort In return, we offer our Sublet Coordinator a competitive salary and excellent benefits Haulfryn is the UK's leading family owned Holiday and Residential Park business, celebrating over 80 years of business. Finlake Holiday Resort is the largest holiday resort within the Haulfryn Group and offers an amazing range of 5 star holiday accommodation, superb leisure facilities, including a brand new spa, water park and gym, outdoor swimming pool and the delights of Devon on your doorstep. We are looking for a cheery, professional and organsed individual to work alongside our existing team running a busy Sublet office. You will report to the Customer Relations Manager and be involved in a wide range of activities including, handling owner queries, making reservations and carrying out unit inspections all whilst providing 5 * customer service. Our ideal Sublet Coordinator will have the following skills and experience: - Relevant administrative experience within a fast-moving environment. - You should possess a confident telephone manner as well as good written English and exceptional customer service. - An ability to build positive, lasting relationships with people. - Strong computer skills, with the ability to pick up new systems quickly. - The ability to work on your own initiative and be able to demonstrate proven organisational, communication and interpersonal skills. - Previous experience in administration, invoicing, raising purchase orders, sourcing and booking suppliers. - Solutions focused - A flexible approach to working including weekends and public holidays is essential We offer our Sublet Coordinator a fantastic salary and benefits* package! Substantially discounted holidays on our holiday parks - Pension scheme - Free Resort Membership (access to Finlake Falls and Sirona Spa) - Employee Assistance Programme - Online discount scheme to many high street and leisure outlets - 30 days holiday (including Bank Holiday allowance) - Uniform provided *Benefits are non-contractual and may be dependent on the job role and status Hours: 45 hours per week over 5 days. Including bank holidays and weekends. With excellent opportunities to develop and enhance your career, why not click apply today? Don't miss out on this fantastic opportunity to join one of the UK's largest owners of luxurious holiday and residential parks as our Sublet Coordinator. In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. NO AGENCIES Keywords: Sublet, Admin, Customer Service, Communication, Initiative

Do you work within the Travel Industry? Are you looking for a change? would you like to work in Luxury travel for a Luxury Travel specialist?? If so this could be a great new role for you!! My client pride themselves on going the extra mile, offering expert tips & advice, with in-depth local knowledge to turn inspiration into a bespoke holiday ideally suited to the customer. Due to such growth plans, they are now looking to grow there specialist sales team to ensure that they continue to offer the high levels of customer service. My client are looking for enthusiastic individuals who have the drive to succeed in sales, and a passion for travel. Job Description *You will work in line with monthly sales targets, and creation and conversion to sale of high quality tailor-made itineraries for current and future clients. You will be responsible for the planning, selling and implementation of itineraries, and to make the most of every single sales enquiry received. *To ensure the advice given and products sold to clients, as well as any supporting information, is of the highest standard. *Interacting with clients mostly over the telephone, web chat or email - with some face-to-face meetings in the office. They have a huge number of repeat customers who appreciate our expert knowledge and helpful, friendly service. This allows us to strike up lasting relationships with our clients and gives them the confidence to book with us again and again, and to recommend us to friends and family. *It's your goal to make sure all clients return home having had a trip, which exceeds their expectations. *Customer Focus *You will deliver exceptional customer service during the booking process and handle the account pre and post travel. We strive for a 5* service offering and one that will ultimately make us "stand out" from competitors. Standards, Systems and Procedures A large part of your role will involve working with the CRM system, to produce the necessary documentation for the customer. This is be delivered in line with the companies procedures and high levels of standards, so attention to detail is essential. Required attributes *A highly focused and driven individual with significant experience in the Travel Industry *Driven, highly motivated, numerate and with a proven track record in delivering ambitious targets *Ability to learn and develop extensive product knowledge (training will be provided). *Enthusiastic and motivational individual who can communicate well at all levels *Excellent written and verbal communication skills *Confident and friendly personality. *Ability to quickly and successfully build relationships, credibility and rapport with the customers *Commitment to providing exceptional customer service *Strong Organisation and time management skills *The ability to work effectively as part of a close=knit team and individually Summary This is a pivotal role and the delivery of the sales performance is vital for the future growth and profitability of the business. This role will require an individual to strive to achieve all sales conversions, and manager their customer account to the highest standard of their ability, thus ensuring that we continue to offer a 5* customer service and grow our repeat customer delivery. Salary - My client will pay a competitive salary of £16,000 - £17,500 depending on experience, they also offer a fantastic bonus structure and travel benefits. Interested?? Please call myself Marie heaven on or email your CV to You can also reply via the link below.

CUSTOMER SERVICE CONSULTANT GLASGOW £16,000 - £17,500k THE JOB As a Customer Service Consultant, you will be the first point of call for any queries from clients and accounts. You will deliver the best possible customer service and escalate any issues where necessary. You will manage invoicing, aftersales / travel care manage credit card merchant facilities to name a few. THE COMPANY A travel management industry leader, with offices across Scotland WHAT EXPERIENCE DO I NEED? *Some experience in a call center/ data entry environment is beneficial *Good initiative and problem-solving skills *Excellent customer service skills *Excellent verbal and written communication skills WHAT'S IN IT FOR ME? In return, you will see a supportive and motivating working environment with great company benefits. Lee van Staden is recruiting this Customer Service Consultant role in Glasgow - Click to apply *By applying for this vacancy, you consent to the safe storage and handling of any personal data you've provided us with. We will never share your data with a third-party without your consent. You can request the removal of your data at any time. Please visit our website for more information on our privacy policy. Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates. Progressive Travel Recruitment (a trading name of Progressive Personnel Ltd., est. 2005) is a leading international travel and hospitality recruitment company with offices in the UK, USA, Canada, United Arab Emirates, South Africa and The Maldives.

Looking to recruit a sales and customer support executive this position is a customer focused role where you will be handling the adventure from the initial sales enquiry, to dealing with post-booking queries, and liaising with customers after they've travelled. We offer a competitive package and an exciting ride. Take a look below at what and who we're seeking , if you like the sound of this then please get in touch. The Job: *Regularly liaising with new & existing customers by email, phone and live chat *Converting enquiries into bookings *Processing customer bookings to completion *Liaising with tour operators *Dealing with customer queries for a quick resolution *Handling customer complaints *Updating enquiry and booking data with accuracy across relevant systems Skills Required: *Proven customer support experience *Strong phone contact handling skills and active listening *Customer orientation and ability to adapt/respond *Excellent communication skills, both written and verbal *Ability to multi-task, prioritise and manage time effectively *Previous experience in the Travel Industry (preferably in a sales role) *Positive attitude *Attention to detail *Proven organisational skills *Ability to work under pressure *Initiative *Professional and courteous *Quick problem solving The Package: *£21,000 - £24,000 *37.5 hours per week *Typical days are 9:00 - 17:30 or 10:30 - 19:00 Monday to Friday. 10:00 - 16:00 on Saturdays *Candidate must be available to work any of these hours *Candidate must be able to work remotely from home if required Interested: *If you would like to apply for the position please click 'APPLY' or send your cv to or call Helen on

Who are Euro Garages? If you haven't already heard of us or visited one of our amazing stores, then here's what you need to know about us… We are one of the UK's fastest growing and most recognised forecourt operators and we are partnered with all of your well known favourite brands including Starbucks, KFC, Greggs, Subway and Burger King! Our employees are at the heart of what we do and we owe our success to our fantastic teams, that's why we need passionate, motivated and customer focused people like you to join our EG family! Put it this way, we started out with one petrol station in 2001 and have since acquired over 360 UK sites and now have a huge presence across Europe, US, Italy, Germany and Australia… so the progression opportunities are endless! What will my role look like? Greggs is a well-known and loved bakery which has a place in all of our hearts, our famous products speak for themselves and our freshly made sandwiches and gold puff pastry sausage rolls served by the kindest, friendliest employees is what keeps our customers content and coming back for more… As a Greggs Team Member you will be the face and voice of our stores and your main priority will be to ensure that our customers are provided an excellent service every time. If you love to work in a fast paced vibrant store, engage with different people every day, feel like part of a family and have fun then this role is perfect for you! What would my main responsibilities be? • Provide a fantastic customer service experience • Be happy, friendly, smile and have fun • Prepare and serve our popular well-loved products • Ensure that our stores look presentable and vibrant Do I have what it takes? Of course you do! You don't need any experience as we will upskill you and ensure you trained to the highest standards. As long as you are customer focused, aren't afraid of hard work and early morning starts and thrive in a fun environment then you definitely have what it takes! What's in it for me? Learning & Development - We are committed to helping you develop new skills to be the best version of you! Competitive Hourly Rate & Contracted Hours - We offer competitive hourly rates above national minimum wage. We offer contracted hours so you will be guaranteed hours! Our People - You will work alongside our amazing employees, have fun and be a part of our family Employee Discounts - You will be entitled to discounts whilst on shift! (Terms & conditions apply) Recognition & Bonus Schemes - We know a hard worker when we see one! If you are our employee of the month, expect a reward! If your store performs well then you could be entitled to a well-deserved bonus! Progression & Career Opportunities - We look to promote and progress our employees within the business and also have other high profile brands you could potentially move into… the opportunities really are endless with Euro Garages Compassionate Leave - We care about our employees and offer 3 days paid compassionate leave APPLY NOW and start your fantastic career as our Greggs Team Member! We pride ourselves on training, development and progression so this application is just the start! Role: Greggs Team Member Location: Buckingham, MK18 1RY Hours: Full time / Part time Salary: £8.21 an hour

Are you a Product executive looking for a New Challenge or an experienced Travel Consultant looking for a role in Product now here is your chance to work for an award winning specialist brand becoming an integral part of a dynamic, ambitious, innovative and growing business. The Role: *Coordinate and communicate all China & Japan alterations and other product changes to relevant parties within the business both in the UK and globally. *Follow up with suppliers on customer complaints and feedback and support the Customer Relations team as required for China & Japan. Use this information as input to the Southeast Asia product development and improvement process as appropriate. *Maintain product information and documents related to the Southeast Asia product range, this will involve the administration of planning sheets, final itineraries and tour dossiers. *Liaise with relevant suppliers for specific requests made by the UK sales team. *Be on hand to answer any queries for the Sales team as required. *Provide full assistance with the production of all relevant client documentation, including reviewing copy, checking the accuracy and appropriateness of information, and liaising with the design team and proofing. *Carry out weekly capacity reports for China & Japan and make recommendation to the Product Manager to maximise yield and profitability. *Work with the China & Japan Product Manager to deliver training programmes to the reservations team and other parts of the business when required. *Carry out regular analysis of relevant competitors' products and keep up-to-date with trends and activity. *Work with internal departments on ad-hoc projects as required to ensure the accuracy of product information, including supporting the yearly brochure production process. *Research relevant product destinations where possible. *Be positive and flexible to assist with other aspects of the product department when necessary. *Be willing to work with other destinations as required (including South America) *Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the department. *Continually develop personal knowledge and expertise, be pro-active and work with autonomy. *Actively collaborate with other departments on all elements of the product mix. Skills Required: *Outstanding organisational skills, methodical, ability to prioritise *Attention to detail, accuracy and systems orientated *Proven writing skills, including ability to accurately proof and develop brochures and other customer literature *Lateral thinking and problem solving ability *Excellent communication and interpersonal skills *High energy, positive "can do "spirit and strong team ethic *Culturally astute with preferably a good knowledge of China & Japan *Aptitude to learn various reservations systems *Ability to work under pressure to tight deadlines with flexible working hours *Competency using Excel and other Microsoft Office Applications The Package: *Salary dependent on experience £20,000 - £22,000 , company annual bonus scheme , 20 days' holiday entitlement with an additional day for each completed year. Interested: *If you would like to apply for the position please click 'APPLY' or email your cv to or call Helen on

** Travel Consultants Wanted** Travel industry Customer Service Consultant required for a successful, growing tour operator who are based in the North Surrey area. As a Customer Service Consultant you are the frontline in delivering exceptional customer service primarily to your assigned destination of which you are incredibly passionate about. Focused on putting your clients first at every stage you will strive to convert at the highest level all lines of enquiry and be responsible for all aspects of customer service during the booking journey as the single point of contact for customers. This role is initially a two months contract which could lead to more permanent opportunities in the future. THE JOB: *Servicing existing bookings through our in-house Reservation Systems (GUI, TravelBox, ASR etc) to match our customers' needs *Delivering a personalised and premium level of customer service for every Guest *Accountable for taking full ownership of guest issues, 'I can solve this for you.' *Deal with all Customer Service interactions, including but not limited to calls and emails in a professional and timely manner, showing flexibility with regard to company policy & protecting future business. *Effectively handle guest complaints to provide first call resolution to prevent complaint reoccurrence *Provide a first call resolution by pre-empting the callers next question and to prevent unnecessary calls *Recognise high value guests and provide them with a premium level of customer service *Maintain accurate spreadsheets to track booking movements and Guest contacts. *Uphold company procedures *Provide accurate and timely information utilising Company resources *Process amenities within set timelines *Learn the documentation system for guest ticketing/documentation enquiries *Be fully confident in using all tools that relate to the role *Provide accurate and timely information utilising Company resources *Participate in departmental projects and tasks as required Measured by: *Perform against weekly/monthly department/personal KPI's *Attend project meetings to input as required to projects/initiatives *Achieve service levels to ensure the Company's team and individual targets are met. *Consistently meet and exceed the Company's Quality Assurance Standards *Demonstrate flexibility to provide support and assistance to other departments when needed *Ensure that all written responses are accurate and of a consistently high standard to prevent follow up emails *Ensure that all reporting & written responses are turned around within the required SLA THE CANDIDATE: *Experience working with a Customer Service environment (Travel Desirable) *Have a strong guest experience focus *Show initiative and be action oriented and structured during challenging and unpredictable situations *Ability to identify and implement good solutions for guests in case of emergency situations in accordance with company terms & conditions, ABTA code of conduct *Service and solution oriented towards internal and external customers *Attention to detail with reporting and completing project documentation *Must be able to troubleshoot problems and follow through queries to conclusion *Experience of guest complaints desirable *Be able to demonstrate great communication skills when liaising with travel partners and other internal departments *Working experience of MS Office Packages, Word, Excel and PowerPoint is preferred *Strong analytical skills *Strong team player, but ability to work on own tasks essential *Must have very good standard of written English *Must have ability to work under pressure *Flexible, approachable with a passion for the business. *Flexible working pattern to meet customer needs and demands of the business THE PACKAGE: The salary on offer for initial two months contract is £20275.00 plus you will be entitled to some great company benefits! This is initially a two months contract role which could lead to more permanent opportunities in the future. INTERESTED? If you would like to be considered for this great new position please follow the instructions and click "apply" send your CV to or call Helen Cassin on for more information.

Business Travel Consultant, Surrey, Salary to £30k plus bonus: This Business Travel Company are looking for an experienced Business Travel Consultant to join their team on a 12 month contract, likely to go permanent. You will be handling corporate travel reservations on Sabre and be responsible for all aspects of the clients travel itineraries. Business Travel Consultant Responsibilities: Book air, car and hotel reservations using multiple Global Distribution Systems Log all calls details correctly for billing purposes. Be a team player and provide assistance to co-workers Understand and execute effective sales techniques Book & confirm Hotels, Cars, Transfers, Euro Star & any third party requirements Basic knowledge of Visas, UK & European Airports and UK Rail system Have full knowledge of all products in relation to the business Develop strong internal relationships with internal & external customers Business Travel Consultant Skills required: You must be able to work on Sabre Previous/recent business travel experience is essential Good computer literacy skills Strong verbal skills Able to self-manage time and ability to multi-task, organise and prioritise Professional approach START DATE JANUARY 2020 If you feel that this opportunity matches your skillset then please send your CV to or call Alex on Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

Looking to get into a Product Role then this is for you , an exciting opportunity for a Product Assistant to join a globally recognised tour operator in London . You will be helping to deliver incredible experiences to our customers assisting in the Product team. The Job: *Designing itineraries for the cruise extension department *Responsible for monitoring and management of upcoming tour departures *Loading and checking departure data with great accuracy. A key attention to detail is required for this to pick up any discrepancies and have the initiative to question this. *Researching innovative ideas for new excursions *Communicating with internal and external partners *Assist in any post sales operational queries, and in the resolution of any complaints, pre, during or post tour *Creating invoices for our DMC business and generating invoices for the cruise business *Assisting in the development and growth of the cruise business, from both a product perspective and a commercial one. Skills Required: *Motivated and proactive individual with a strong team ethic. *Competency in Microsoft Word, Excel and Outlook. *Eye for detail, excellent time-management and organisational skills that will enable efficient multi-tasking and prioritisation. *Ability to manage workload under pressure, prioritise, follow-up and ensure all tasks are performed on time. *Proven writing skills, including ability to accurately proof and develop customer literature. *Excellent communication and interpersonal skills. *Confident speaking with partners both on the phone and face to face. The Package: *Salary of £18,000 - £20,000 Company Bonus scheme, 20 days' holiday entitlement with an additional day for each completed year plus our birthday, gym incentive scheme after completion of probation. Interested: *If you would like to apply for the above vacancy please click 'APPLY' or send your cv to or call Helen on

TRAVEL ADMINISTRATION ASSISTANT Reporting to: Administration Manager Working for a market leading travel operator you will be joining a small specialist team and have a passion for travelling and the travel industry You will be responsible for producing itineraries, invoices and vouchers as well as general office administration duties and tasks Knowledge/Skills required: Flexible and reliable Excellent organization skills Accuracy, precision and attention to detail Systems knowledge and excellent Microsoft Word skills Good geographical knowledge Excellent written English This is an excellent opportunity to join a well established company and build a successful long term travel career

Supervisors. Made at Welcome Break Waitrose. Keele Services, ST5 5HG Starting rate £9.46ph. Full time position available. Fantastic benefits & discounts, subsidised meals, free parking & great career opportunities Cool head? Passionate about great service? Ready to inspire others? As a Welcome Break Supervisor, your job is to make sure every customer enjoys a great experience when they pull off the motorway for a break. Using our 'Famous Five Service' model, you'll lead and motivate Team Members to deliver superb customer service consistently round the clock. OK, so it's a lot to ask. But you'll get bespoke training and support to develop your leadership skills and excel in your role. And if you do well, you'll have the opportunity to progress into senior management roles. Qualities we look for To make it as a Supervisor, you'll need to be: A good leader and motivator who can inspire others Fanatical about delivering exceptional customer service Ready to roll your sleeves up and lead by example Ambitious to progress in your career Your experience You'll already have experience of leading teams in a customer service environment, ideally in the retail or catering sector. Key benefits for Supervisors 28 days' holiday Contributory pension (after 3 months) Structured career path and bespoke training Free on-site parking On-shift meal allowance Exclusive savings at well-known high street and online retailers Due to responsibilities within this role, candidates are required to be 18 years of age or over. Please note internally we call this role a Service Leader.

Spanish speaking Customer Advisor - Travel Industry £20,000 per annum + Amazing Benefits Starting date: October 2019 Our Client is one of the biggest online travel agencies in the world and is currently looking for exception people to join them! This is a fantastic opportunity for an experienced individual and comes with a number of benefits. It is based in Edinburgh city centre in comfortable and modern offices, and you will be surrounded by friendly and supportive colleagues and managers; this is an ideal place to be! The role will be varied, but will predominantly involve you handling inbound Customer Care enquiries. It will be your responsibility to deliver excellent service; you will also use other methods of communication, such as e-mail and live chat to ensure the customers receive exceptional service. We are looking for candidates who are: Fluent in English and Spanish both spoken and written confident using all Microsoft packages Travel experience is preferred; however we will also consider applicants who hold previous experience, where you can display transferable skills. Hours : 40 hours per week, flexible working shifts from 7am to 11pm This role is a golden opportunity for someone who has exceptional communications skills, the drive and commitment to do amazingly well and progress in a multilingual environment. You will get the support and training to ensure your product knowledge becomes second to none and the opportunity to develop your career within the company. If you have all the above, please email me your CV today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Italian speaking Customer Advisor - Travel Industry £20,000 per annum + Amazing Benefits Starting date : end of October 2019 Our Client is one of the biggest online travel agencies in the world and is currently looking for exception people to join them! This is a fantastic opportunity for an experienced individual and comes with a number of benefits. It is based in Edinburgh city centre in comfortable and modern offices, and you will be surrounded by friendly and supportive colleagues and managers; this is an ideal place to be! The role will be varied, but will predominantly involve you handling inbound Customer Care enquiries. It will be your responsibility to deliver excellent service; you will also use other methods of communication, such as e-mail and live chat to ensure the customers receive exceptional service. We are looking for candidates who are: Fluent in English and Italian both spoken and written confident using all Microsoft packages Travel experience is preferred; however we will also consider applicants who hold previous experience, where you can display transferable skills. Hours : 40 hours per week, flexible working shifts from 7am to 11pm This role is a golden opportunity for someone who has exceptional communications skills, the drive and commitment to do amazingly well and progress in a multilingual environment. You will get the support and training to ensure your product knowledge becomes second to none and the opportunity to develop your career within the company. If you have all the above, please email me your CV today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Do you have experience in Flight Ticketing? Do you have a good knowledge Amadeus booking system? Do you live in the Kent/Southeast area and want to get away from the long commute to London? A Specialist Travel company in Kent are looking for a Ticketing Agent to work for their successful, diverse, fast growing travel company. Key Responsibilities: *Manage and issue all airline reservation tickets consisting of both IT and Published fares. *Manage all refunds and re-validations for tickets purchased as necessary *Arrange & issue EMD's for excessive baggage, seat reservations and similar situations *Processing automated ticket refunds (e.g. cancellations) through BSP or GDS. *Assist in resolving all ticketing, waitlists, seat selection, special requirements, cancellations and upgrade quotes where necessary *Manage / Oversee Auto-ticketing tool *Monitor queues and work alongside schedule changes. Investigating and responding to ADM's - Ensuring the follow up of any ADM's is carried out as required. *Support accounts in dealing with invoicing queries and discrepancies & liaise with airlines where necessary. Skills & Experience: *Proficiency in a GDS - Amadeus *Must have a minimum 12 months experience in Airlines Fares & Ticketing. *Understanding the main aspects of IATA ticketing rules *Excellent Communication Skills *Professional telephone manner THE PACKAGE: The salary package on offer for this position of Ticketing Agent includes a basic salary of £24,000. Along with excellent company benefits and a possible annual bonus. INTERESTED? To apply for the position of Ticketing Agent - Click 'apply' to submit your CV This role is being managed by / Tel: Please note that only candidates who meet the shortlisted requirements will be contacted

Our client is seeking a smart and personable Night Concierge to work at a high end residential building based in Edgeware Road, London W2. Hours of work: Monday - Thursday; 9.45pm - 6.15am Friday; 9.45pm - 7.15am (43.5 hour week) Main duties: - Managing Reception and Concierge Duties and ensuring that all residents, visitors and contractors are greeted with excellent level of customer service - Assisting residents, guests and visitors when and where required - Maintaining a log/record of deliveries and post received - Issuing keys only to correct persons' whilst recording always the signing in and out of keys - Answering the telephone, logging all messages and dealing with general enquiries - Recording incidents that occurred and responding to requests quickly and effectively - Ensuring all contractors and service personnel in attendance at the building are properly signed in and out Experience: - Experience of using computers - Demonstrable experience of effective communication both orally and in writing - Previous customer service experience - Previous security/conflict management experience - Live within a reasonable travel distance to property Previous experience in high end residential or 4-5* hotel experience is essential

Our client, a top Travel Management Company, are seeking an experienced Senior Business Travel Consultant to join their team, taking responsibility for dealing with their VIP clients. This company has been established for many years and prides itself in delivering world class service to their clients. They always strive to go beyond their clients' expectations to ensure they keep coming back for more first-class service. Senior Business Travel Consultant Key Responsibilities: Home based and booking all means of travel for the client using GDS To source the very best & most cost effective worldwide routes booking all flights, rail, hotel and all ground products for your VIP client Working in a challenging yet rewarding environment Delivering exceptional customer service Working as part of a team in a sometimes pressurised environment Senior Business Travel Consultant Key Skills: GDS trained (Galileo or Amadeus preferred) Solid business travel experience Quote/book/issue/reissues (including published/nett/CAT35, etc) Comprehensive fares knowledge Sales driven Exceptional customer service skills (VIP client experience highly desirable) Good relationship building skills Excellent telephone manner Ability to work well under pressure Flexible approach Senior Business Travel Consultant Remuneration package: PensionGenerous bonus/commission scheme Opportunity to be office or home based Working hours 8.30am- 6pm If you are looking to be home based, please note you will be required to undertake training in the office for a minimum of one month

Travel Customer Operations & Support Executive An award winning tour operator is looking for a customer operations and support executive to join the team in their luxury offices in Sussex. The customer operations and support executive will be providing system, process and product support to call centres and direct customers whilst ensuring robust bookings are in place with ground suppliers via the effective handling of queries, system processes and disputes. You will be: Accountable for supporting agents in securing sales and maximising revenue by taking ownership of booking queries and seeing them through to completion Accountable for coaching servicing agents in the optimum use of xRez Agent, in established business processes and in the companies preferred service style Accountable for problem solving and troubleshooting system errors experienced by agents, taking ownership and seeing them through to completion Contribute to the handling of customer enquiries in times of mass disruption Handling emails, queues, staff bookings and booking failures Accountable for responding to customer and agent queries received by email or webform according to company's communications standards Accountable for the proactive identification of failed bookings and for contacting affected customers with an effective solution Supplier liaison Accountable for resolving assigned disputed bookings and outbookings through influencing and negotiating with suppliers to achieve a mutually acceptable solution The ideal customer operations and support executive will: Come from the travel industry ideally tour operator of travel agent Have knowledge of a GDS- Galileo or Amadeus Self-management, time management, planning & organisation Team working Accuracy and attention to detail Communication & interpersonal Influencing & negotiation Service delivery within customer service Technical expertise & specialist knowledge Beneficial qualifications: Proven ability to work under pressure and multi-task Proven experience in a customer service role within the travel industry Proven ability to work shifts Proven experience in using tour operator or GDS systems If you are interested in the customer operations and support executive role and you would like to work for an award winning travel company then apply below.

Would you love the opportunity to work for a fantastic family in Guildford? We are looking for a lovely and friendly Au Pair/Housekeeper to assist with a family of 2 adults & 2 children living in Guildford. The position will be live in and will see you working for approximately 20-30 hours per week. Duties will include running errands, picking up and dropping off 2 children aged 12/16 years old a couple of times a week from boarding school and dog walking. Our warm and welcoming family is currently living in Guildford a fab city 35 mins from central London but will be moving near to Bramley in a couple of months' time! What we can offer Negotiable salary dependant on experience Values led culture where everyone is valued and respected Highly varied role, no two days are ever the same! Fast paced role working for a busy and successful family What we are looking for Highly motivated, professional and family orientated individual Genuine and friendly person who loves looking after children Confident with an outgoing personality and practical approach to problem solving Flexibility to working hours Strong work ethic If this is you then please email your CV and covering letter outlining your experience today! All candidates must provide proof of identity and eligibility to work in the UK along with and relevant supporting qualification.

Travel Customer Operations & Support An award winning tour operator is looking for a customer operations and support executive to join the team in their luxury offices in Surrey. The customer operations and support executive will be providing system, process and product support to call centres and direct customers whilst ensuring robust bookings are in place with ground suppliers via the effective handling of queries, system processes and disputes. You will be: Accountable for supporting agents in securing sales and maximising revenue by taking ownership of booking queries and seeing them through to completion Accountable for coaching servicing agents in the optimum use of xRez Agent, in established business processes and in the companies preferred service style Accountable for problem solving and troubleshooting system errors experienced by agents, taking ownership and seeing them through to completion Contribute to the handling of customer enquiries in times of mass disruption Handling emails, queues, staff bookings and booking failures Accountable for responding to customer and agent queries received by email or webform according to company's communications standards Accountable for the proactive identification of failed bookings and for contacting affected customers with an effective solution Supplier liaison Accountable for resolving assigned disputed bookings and outbookings through influencing and negotiating with suppliers to achieve a mutually acceptable solution The ideal customer operations and support executive will: Come from the travel industry ideally tour operator of travel agent Have knowledge of a GDS- Galileo or Amadeus Self-management, time management, planning & organisation Team working Accuracy and attention to detail Communication & interpersonal Influencing & negotiation Service delivery within customer service Technical expertise & specialist knowledge Beneficial qualifications: Proven ability to work under pressure and multi-task Proven experience in a customer service role within the travel industry Proven ability to work shifts Proven experience in using tour operator or GDS systems If you are interested in the customer operations and support executive role and you would like to work for an award winning travel company then apply below.

Customer support advisor required for a leading provider of online booking tools! We are seeking a personable travel Industry Professional, with a background in Corporate or Leisure travel who has good GDS knowledge and a passion for travel technology. You will be on hand to offer frontline support to customers through telephone, email and online support methods to help diagnose and resolve technical issues in a quick and efficient manner. If you have a solid background in travel and are great with both people and systems, this could be the new and exciting role you are looking for! A fantastic career opportunity and salary package awaits the successful candidate! JOB DESCRIPTION: *Ownership of customer communication and contact with respect to operational issues and enquiries. To provide front-line support through a variety of methods such as telephone, email and online support methods. *Thorough and detailed investigation of customer issues with the ability to provide 1st line support across multiple products and technologies. *Incident management ensuring a continual and consistent workflow to both the support and development aspects of the business which provides confidence to our customers. *Proactively communicating with customers to deliver an experience that goes beyond their expectations and looks to improve knowledge and understanding of products and solutions. *Work closely with internal stakeholders as well as suppliers and partners. Ensuring a professional and appropriate relationship for handling queries and integrating services. *Support new and continued development through regular testing with structured and well delivered feedback. *Deliver against the key business objectives, business service level agreements with an awareness and aptitude to consider individual key performance indicators. *Skills & Experience EXPERIENCE REQUIRED: This opportunity would suit an experienced Business Travel or Tour Operations Consultant, ideally with some supervisory or training and development experience, and experience of online booking tools. You will have a sound knowledge of travel booking and back office systems. You will be personable, a great communicator and organised. THE PACKAGE: A competitive salary is on offer, which will be dependent on experience plus benefits and Monday - Friday and a great opportunity to step into a niche role! INTERESTED? Please follow the instructions to apply or contact Lisa for any questions on .

Destination Bury Saint Edmunds Employer Hotel Recruiter Prosper Hospitality Recruitment Limited Salary £17,500 - £19,000 Job Title Receptionist The Opportunity Looking to get into Hotel reception work or perhaps you are just seeking a new reception role within a professional hotel? Our client runs a lovely boutique hotel boasting eclectic and cosmopolitan chic rooms, outstanding restaurant and stylish bar. They now have an opening for a bubbly outgoing receptionist to join the team, situated in an easily accessible location. Ideally we are seeking a candidate with previous reception experience advantageous, however our client is also happy to consider an administrator who has commercial office experience with a great telephone manner and an individual who can effectively engage with hotel guests and dining guests. Reporting to the Manager you will need to be an excellent communicator, well presented and approachable. Being the face of the hotel you will be proactive, helpful and enjoy the hospitality industry. Working on reception you will be the first point of contact, duties will include checking guests in and out, managing guest bills and assisting with any queries that arise. Working a mix of early, mid & late shifts on a rota basis with the other receptionists, this is a permanent full time role. The Small Print To apply you will be required to supply evidence of your eligibility to work in the United Kingdom with relevant skills and qualifications. Prosper Business Recruitment is a proud equal opportunities employer, dedicated and specialist to the hospitality industry. We work and support some of the most well-known companies in Norfolk, Suffolk & Essex This permanent vacancy is being advertised on behalf of Prosper Business Recruitment Limited who are operating as an employment agency.

At Regent Seven Seas Cruises we believe travel is not a reason to compromise and with the world's most luxurious fleet of ships and some of the most intriguing itineraries across the globe, you will be joining the international Guest Services Department of the leading luxury cruise line in the world. A successful global company with record growth over the last decade, you will be a part of a talented team based at our corporate offices in southampton UK. As an employer, we offer all the support and development our employees need to grow their skills and expertise fostering a culture of collaboration and contribution. We offer a competitive salary, free car parking, bonus, private health care and attractive pension scheme. Basic Purpose: Resolve queries from Travel Agents and Guests via incoming calls Respond to all incoming emails in a timely manner Deliver an exceptional level of Customer Service at all times Main Duties and Responsibilities: - Answering telephone calls and emails within required time To service and administer bookings Providing crucial back-up support for UK/EU Reservations team To provide each enquirer with up to date and accurate information Assist guests with shore excursion and dining arrangements Chase outstanding Guest information Ability to resolve calls at first resolution Communicate with Miami Office - Inventory / Guest Relations & Operations Group Contracts - Build allocations / check pricing / Recall space / Update amenities Ticket production & dispatch Stationary and supplies Visa and Health updates / Itinerary changes Special Requests / Mobility needs identified and qualified Cancelled bookings - Notify Accounts to refund any applicable charges Ambassador Referral programme - Qualify and action Other ad-hoc duties: - To assist UK Reservations with overflow calls and make cruise bookings Assist Marketing with brochure and advertisement proofing Qualifications: - Travel Service or a Customer Service background preferable Strong communication skills Excellent telephone manner Computer literate - Email - Word - Excel Positive and enthusiastic approach Possess exceptional customer service skills To use initiative and to problem solve Remain calm and patient under pressure Ability to work well as part of a team Attention to detail and organisational skills A second European language would be an advantage

A leading specialist group tour operator are seeking a Sports Tours Planner to join their team to organise group travel arrangements for sporting events. Based in Nottinghamshire, this is a niche role that suits candidate how have a passion for and understanding of a wide range of sports. You will be an excellent communicator and organiser as you will liaise with groups, suppliers and Tour Managers to successfully execute Tours. This is an excellent chance to combine tourism and sport, with a competitive salary package, and working for a very successful and growing Tour Operator. JOB DESCRIPTION: - Be responsible for coordinating the travel arrangements, sport fixtures, accommodation elements (rooming and meal arrangements) and general tour itinerary fulfilment for all types of group sports tours within the UK, Europe and Worldwide. - Calculate travel timings, make reservations for meals and visits, book match tickets and museum tours and liaise between sports organisations regarding fixtures and training. - Liaise regularly with the accommodation centres about rooming requirements, meal arrangements and other general enquiries. - The successful candidate must be willing to visit sport resorts/destinations, to build long term customer relations and be willing to assist in presentation evenings as and when necessary. - Help answer the telephone and assist with general customer enquiries regarding their booking The requirements: The successful candidate will be a 'people person' with excellent, communication, organisation and administration skills. You will be passionate about sports, with a good knowledge of sport in general. A German Speaker is desirable, but not essential THE PACKAGE: Excellent starting salary of £18k pa - £19k pa along with additional benefits and Mon-Fri office hours. This is a growing specialist Tour Operator, so there is excellent long-term career potential. INTERESTED? Please follow the instructions to apply, attaching your CV. For further information please contact Ryan on or email

Senior Business Travel Consultant - Implant - City £££ Excellent The opportunity has arisen to work as a Senior Business Travel Consultant within an implant for a prestigious client of one of the fastest growing Travel Management Companies in London. The ideal person will be well presented and confident, with excellent GDS knowledge and great attention to detail. Senior Business Travel Consultant duties: Handling all travel requirements including flight itineraries Answering calls and emails from clients in a polite, efficient and professional manner Maintaining the outstanding level of customer service Issuing tickets and sourcing the best and most cost effective worldwide routes booking all flights, rail, hotel and all ground products Senior Business Travel Consultant skills required: Strong proficiency on a Sabre GDS Good working knowledge of Microsoft products, including Outlook, Word and Excel Excellent geographical and product knowledge of destinations and suppliers Strong fares and ticketing knowledge, with VA2 or equivalent an advantage Previous experience of working in an implant environment Excellent customer service & communication skills In return you will be rewarded with an excellent salary, benefits package and the opportunity to work in great surroundings amongst the clients that you book for. Please note, by applying to this job vacancy, you agree that New Frontiers Recruitment may hold your personal details on our secure database for the sole purpose of helping you with future employment. We will never pass your details to a 3 rd parties without your written permission. You have the right to request for your details to be removed at any time, please contact us and we will action immediately.

After Sales Agent, German Speaking - This award winning and forward thinking organisation that are specialist in the worldwide experience market and deal with some of the most exciting brands on the planet. Join this lovely, dynamic team based in South West London. Salary £21000 plus commision and benefits! After Sales Agent, German Speaking- Key Duties: - Dealing with customers over the phone and via email - Dispatching customers ticket packages and itineraries - Ensuring all complaints, payments, returns and cancellations are dealt with in a timely manner - Handling administration duties - Provide outstanding customer service After Sales Agent Skills Required: - Previous experience within the travel industry is preferred - Excellent written and verbal communication skills - Good knowledge of word and excel is essential - Worldwide destination knowledge would be an advantage - Knowledge of Orlando is a distinct advantage If you would like to apply for this role please either call me on or email me quoting reference Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

We are looking for an amazing person with excellent customer service for our very busy, high end spa & hair salon. Looking for someone hard working, flexible and local to Berkhamsted CONCIERGE PERSONALITY: Highly proactive/ uses initiave Highly presentable Enthusiastic Friendly Organised and structured High level of customer service Understanding client needs and awareness Can cope with a busy environment THE ROLE: Meet and Greet clients Answer phones Make appointments, deal with cancellations General admin, emails, manychat (our own messenger) Ensure appointments are booked in a timely manner and prevent clashes. General tidying of all the communal areas Check-in and Check-out clients Cashing up Making drinks for clients Hours; Either a morning or evening shift i.e 8am - 4pm or 12 - 8pm and Saturdays ( Rotor to be discussed) 25-30 hours a week for part time or full time 40 hours available for the right, dedicated person. Please send us your experience and why you would like to work for us. We would like to find a strong term for the long term - please do not apply if you are looking for something temporary. We are a group with a fantastic range of companies under our belt; Cecily Day Spa, Alchemy & i and Koha Skin Clinics. Great team environment, culture and staff perks - a company growing fast with extra sites opening next year.

This well establish Cruise Specialist are recruiting for an experienced Customer Support Executive to join their small team based North West London, paying up to £25K. Customer Support Executive, Responsibilities: - Investigating and solving passenger problems - Handling customer complaints or any major incidents - Producing written information for passengers - Dealing with pre and post enquires - Making itinerary changes Customer Support Executive, Skills Required: - Previous experience within travel, cruise would be a huge advantage - Experience within Customer Service and Administration - Problem solving skills - Confidence, patience, politeness, calm manner, tact and diplomacy when dealing with difficult situations. - Able to work under pressure Additional Information: - Paying up to £25K - Based North West London - Working Mon - Fri 09.00 - 18.00 To apply for this Customer Support Executive please either apply online, email your c.v to or call Amy on quoting Ref: AG54010 Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

A national provider of student accommodation is looking to recruit a Residence Manager for their two sites in Edinburgh. As one of 3 you will report to the Cluster Operations Manager and be responsible for the daily management of the 2 City centre residences. As Residence Manager, you will be charged with ensuring a high standard of customer service is provided at all times to maximise revenue generation, which will be achieved through the delivery of residence services and effective staff management. In order to be successful in this role, you will be required to manage, coach and develop the team - therefore it is critical that you are able to build effective relationships, communicate at all levels, plan your time effectively and have an organised approach to working is essential. In return, you can expect to work for a market leading provider of student accommodation, who provides a benefits package which includes 25 days annual leave (plus stat.) pension, life assurance, parking and more. Further information to job and person specification, can be sent on application. Job Types: Full-time, Permanent Salary: £29,500 /year

NO previous experience is required in Product or Travel - our client will consider strong administration skills / working in a Hotel / Travel Agents KENT £18,000 - £20,000 As a Product Executive you will undertake an array of tasks & responsibilities: Planning and scheduling of trip operations Production of sales literature - brochures and website Training of internal departments (sales, customer operations and marketing) Managing supplier relationships Monitoring and analysis of competitors for trip costing recommendations (commercial understanding) Assisting the Product Manager with tasks Researching new product destinations Product Executive Skill attributes: • Previous product or commercial experience in a tour operator role ideal but not essential • Strong team and work ethic, providing assistance when colleagues absent • Good communication skills • Numerate with good working knowledge of Microsoft Excel • Excellent understanding and application of English language both oral and written • Excellent attention to detail • Strong interpersonal skills and an outgoing, approachable personality • Ability to work in a busy and pressured environment To apply for this Product Executive Job, please contact Elena Ktori. Due to the number of applications - ONLY successful applicants will be contacted. Please note, by applying to this job vacancy, you agree that TMS Talent may hold your personal details on our secure database for the sole purpose of helping you with future employment. We will never pass your details to a 3rd parties without your written permission. You have the right to request for your details to be removed at any time, please contact us and we will action immediately.

General Manager Position: General Manager Salary: £28,000 - £30,000 Location: London Currently looking for an experienced Assistant General Manager who is ready to take a step up into a General management role. The pub is known for its great community atmosphere. We are looking to a General Manager to become the face of the venue. Skills and Experience: A can-do attitude & enthusiastic personality Strong background and understanding of the industry & competitor Strong team management & motivational skills Customer service focused If you are keen to discuss the details further, please apply today or send your cv to Due to high numbers of applicants we aren't always able to provide feedback, if you do not hear from us in 2 weeks' time please assume you have not been successful. However, don't hesitate to get in touch

With impeccable customer service skills and a methodical approach to work, the Reservations Coordinator will play a fundamental role in the creation of an outstanding first impression for this established and highly regarded Tunbridge Wells based company. This is a varied and diverse role, that will require the successful applicant to juggle a multitude of tasks in a calm and efficient manner. Key Skills and Knowledge: Effective call handling, efficiently transferring calls to the relevant department Answering guest queries by phone or email, in line with company policy Making recommendations and upselling where required/possible Demonstrating a good knowledge of the local amenities to direct visitors to points of interest Taking part in scheduled training and to proactively take part in relevant meetings Identifying and removing potential H&S hazards To be successful, applicants will need to have previous experience from within a customer service environment and have a strong knowledge of computer applications e.g. Microsoft office including Outlook and Excel. In addition to this, applicants will need to demonstrate exceptional communication skills along with the enthusiasm and self-motivation to achieve results and complete tasks to deadline. Candidates MUST be able to drive due to location and be prepared to work evening and weekend shifts. In return, you will receive a competitive salary, generous benefits and the opportunity to further develop your career within a professional and high sought-after company. To be considered, please contact Ellie with your CV. In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise. TN Recruits Ltd full GDPR policy can be found on the TN Recruits Website.

Sales and Service Agent- German Speaking- German speaker Required for this well known niche tour operator based in South West London. They are looking for a travel consultant or customer service agent with a travel industry background who speaks fluent German and will pay around £21,000 + bonus and benefits for this Monday to Friday position. Sales and Service Agents, German Speaking Duties: -Answer incoming customer sales and service communications, including telephone calls, emails, and letters, from German direct customers -Manage personal workload, ensuring all potential sales opportunities are followed up -Maximise revenue and margin from all sales opportunities -Results focused; achieve pre-defined sales and service targets -Provide exceptional service, ensuring every customer is offered the right products for them -Process bookings, including contact with overseas suppliers -Assist with all post-sale booking issues related to your bookings including handling customer complaints -Work closely with your sales and operations colleagues, to resolve all customer service issues -Involvement in Marketing activities including writing blogs and translating website content Sales and Service Agent, German Speaking- Skills Required -Travel industry experience is a must be it in reservations or Customer services -Fluent German is a must -Strong sales and customer services skills If you are interested in the above role please call Shannon on quoting SO or send your cv to Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

The Role At Curtis Banks, we believe that a business can only be as successful as the people who work for it. Our commitment to encourage employees to take responsibility for their career, encouraging them and offering opportunities for advancement, is an integral part of our business strategy. In this role you will provide a professional telephone and general receptionist role in our office. There are a range of important administrative tasks which you may be required to assist with. You will Answer calls politely, professionally and efficiently using the Company's telephone system, re-directing calls to the relevant teams and taking detailed messages when required. Welcome all visitors to the office, including registering external guests, informing the relevant host upon their arrival and managing their introduction and handover. Look after the reception area, ensuring it is kept tidy and presentable. Manage room bookings and daily operation of the meeting rooms, including regular room and equipment checks, setting up and testing AV equipment and liaising with staff Offer refreshments and arranging lunches where appropriate. Manage all requests sent to the Reception and Meeting Room mailboxes Oversee and maintaining all meeting room crockery, cutlery etc. Carry out general office administration duties - post management, scanning, photocopying and binding documents, organising and archiving soft and electronic documents etc Provide support to the Facilities Assistant as required, placing stationary orders and maintaining stocks of appropriate equipment and sundries. Responsibility for maintaining and actively obtaining signatory AML documentation. Handle ad hoc inter-office AML requests. Liaise with the Executive Office Assistants across Bristol and Ipswich, managing and recording senior staff movements. You may at times be asked to provide ad hoc support to other teams internally Skills and Experience A good working knowledge of Microsoft Office, particularly Microsoft Word, Excel, PowerPoint and Outlook Experience of working within pensions/financial services background is desirable but not essential Experience of working with a switchboard is an advantage but not essential. A polite, professional and friendly manner with a confident telephone etiquette Strong efficiency and punctuality, with excellent organisational skills Strong prioritisation skills of workload on a daily basis Ability to communicate at all levels and work as part of a team Strong customer service skills and a smart, well presented appearance adhering to the company's dress code policy. Working for Curtis Banks has never been so rewarding… Everyone receives a generous salary, 26 days holidays and the opportunity to take part in our fantastic Sharesave Scheme. Amazing Pension contributions from the business of 8% Benefits scheme that includes discounts from shops, gyms etc. Cycle to Work scheme and many more…

Miki Travel are looking for people with a genuine interest in pursuing a career in the Travel Industry In over five decades of business MIKI Travel have grown to become one of the most influential Global Wholesaler's in the world. With offices in over 36 countries around the world, we offer a complete travel product. Our business diversity ranges from vast numbers of individual tours (FIT), large group series, ad-hoc group tours and covers hotels, restaurants, coaches and sightseeing products. About the Department The FIT Department are in charge of making hotel reservations for our global FIT client base throughout Europe and the America's. We make reservations and handle a variety of scenarios ranging from special requests for VIP clients to resolving complaints. We liaise with hotels and our internal teams to coordinate a memorable experience for customers. Job Purpose We are currently seeking to recruit a Reservations Agent within our FIT department To book hotel accommodation for our global FIT client base using our in-house systems. As a B2B wholesaler your main point of contact will be with our hotel suppliers & internally with our sales teams. We are not dealing directly with clients. You are expected to accurately complete a high volume of work within set deadlines as well as show good negotiation skills. You will need excellent interpersonal and communication skills coupled with professional telephone manner & accurate writing skills. Main Responsibilities Communicate with hotels and provide worldwide sales team with up to date booking information Negotiate prices and conditions with some hotels as well resolve booking issues and complaints directly with hotels Negotiate compensation or refunds as and when required Load accurate rates and booking details into the in-house system Provide suitable alternatives as and when required Produce accurate documents/reports Process deposits/refunds Prioritise workload according to deadlines Relevant Skills/Characteristics Ability to work under pressure and meet deadlines Excellent attention to detail Professional attitude Clear and effective communication skills Excellent interpersonal skills Capable of handling high volume in a timely manner with accuracy Ability to Multitask Confident negotiation, customer service and problem solving abilities Required Experience/Knowledge Essential Fluent in spoken and written English Proficient in Microsoft office applications Good level of numeracy Able to work to deadlines Desirable Travel industry background Good Geographical knowledge Flexibility to adapt to the varying requirements of the role What we offer; As well as offering a lively, multicultural environment, our benefits include Continuous training to help you reach your full potential Riverside offices in the City of London with great transport links Free Gym and Swimming Pool on site Digital GP service and free Eye Tests Pension, Life Assurance etc. Paid day off on your birthday

Customer Resolution Agent - TRAVEL INDUSTRY Going away on holiday is one of the highlights of the year but sometimes before leaving, after arriving, or upon return there could be aspects of your package that change. Who assists you with resolving these issues? This incredibly fast growing company are looking for experienced travel professionals to join their team of resolutions agents who do just that. Customer Resolution Agent - What will I be doing? You will be taking ownership for queries and constantly looking for solutions to support your customers who may have a variety of issues whilst they are away, before they go or after they return from holiday. You will be constantly problem solving and investigating liaising with all necessary parties to come to a resolution. Customer Resolution Agent - What experience will I need? It is essential that you have worked in a similar role for a travel company previously, perhaps you have been a customer relations executive or operations assistant or guest relations executive for a cruise company, airline, travel agent or tour operator or maybe for another online travel business or bed bank. You will be a strong administrator and enjoy being responsible for your cases, ensuring that customers feel personally supported when managing the changes they may need to make. Speaking to customers and finding the best solutions for them is something that drives you, as does ensuring that end suppliers offer fair alternatives in line with guidelines. You are also able to source solutions for customers directly when suppliers are unable to do so. You may have a second language such as Spanish, Turkish, German, Italian or one of the Nordic languages, which helps you to service a diverse range of customers. Customer Resolutions Agent - What else do I need to know You understand that your service must meet the needs of the customer, so are used to working occasional weekends and evenings when required. You will be working a 37.5 hour working week, which includes occasional weekends and bank holidays. This business can offer you a great career, working in one of the nicest offices we have seen you are also eligible for discounted holidays, involved in competitions and incentives (with great prizes), hot drinks, fresh fruit, cakes and snacks. You will also get involved with monthly social events, seasonal parties and will receive full induction training in your first weeks.

We are looking for a full-time Duty Manager to join our management team for a busy leisure centre in Bishops Stortford, you will be responsible for the smooth running of our Club, that means everything from leading staff, managing a department ,and maintaining quality and standards in all areas. Conducting tours and helping to achieve sales targets, to resolving operational issues as quickly as possible. An experienced and highly organised Duty Manager, you share our passion for excellent customer service. You care about our members, so you'll seek opportunities to build rapport with them and ensure they're happy with their experience, keeping our member retention levels high. Ideally, you'll bring management experience to the role. You will certainly have the enthusiasm, communication skills, collaborative spirit and 'can do' attitude it takes to inspire our team and help build our membership base. An in date NPLQ certificate is essential, whilst PPO or pool plant exposure very desirable. In return we offer great training and career development, as part of the salary package there are fantastic opportunities within this business to progress.

Summary Amazing places like ours need a helping hand now and then. Welcoming a large number of visitors each year our toilet facilities are crucial to the visitor experience. We need you to come and keep them clean, tidy and well-stocked. What it's like to work here The Lanhydrock estate comprises a grade 1 listed mansion set in a 25 acre garden and surrounded by 910 acres of countryside. The property is presented today at its late Victorian zenith when it was the home of Thomas, 2nd Lord Robartes, his wife Mary and their large family who were looked after by a staff of 80. The property offers a fascinating insight into the workings of a country estate, both above and below stairs. In 2014 the outdoor offer was expanded to include 14km of off-road cycle trails, skills area and a cycle hire business. The cycle hire runs year-round (every day except 25 Dec) and as such the post-holder is expected to work weekends and bank holidays on a rotational basis. The property welcomes around 500,000 visitors a year to its wider estate and 40,000 users to the trails. For more information about our property please visit What you'll be doing As a General Cleaner, you'll use your initiative to work independently and methodically to clean our toilet facilities and other spaces and maintain them to our high standards as a National Trust flagship property. This permanent hourly contract is for 13 hours a week, to be worked over 4 days, Sunday to Thursday, from 7.45 am to 11.00 am. There will also be the option to work additional shifts as holiday cover. Please also read the full role profile, attached to this advert. Who we're looking for Our team believe that people deserve more than just 'good service', but an amazing experience that they'll never forget, and we're looking for like-minded people to join us. To be fantastic in this role you'll need: Have exceptional cleaning skills Be customer focused Have a pro-active, 'can-do' attitude Be well organised and reliable Have great communication skills Be enthusiastic, hardworking and have a willingness to get involved Have a great eye for detail, always being thorough in your approach The package Benefits Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18). Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan, a loan towards rental deposits and confidential access to a free support service 24 hours a day should you need it. Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you. All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

Concierge Consultant - Luxury Travel Sector (Would Suit Student) Wilmslow To £19,000 (pro rata) + Commission The role A fantastic opportunity to join this growing business as part of their Concierge Team. This is a part time role working Wednesday, Thursday and Friday from 4pm - 1pm with one Saturday in 4 (day in lieu). The role would be ideal for a student looking for work alonside studying. The role is a unique service offered by this expanding company and offers guests the opportunity to not just fully book their holidays through the team but to also plan their whole holiday. The team are dedicated travel professionals who can tailor a guest's holiday by providing advice and expertise which can be called on before, during and after their stay. The service takes the risk out of self-catering holidays and ensures guests can make the most of every day of their holiday. With a real passion for delivering amazing customer service and hitting sales targets this is an integral role to the success of the business. Responsibilities: To be an ambassador of the brand demonstrating amazing interpersonal skills, building rapport with all guests, offering fantastic product knowledge and service. Deal directly with guests either by telephone or email and be a consistent point of contact managing the process from enquiry through to planning the stay and aftersales care. Dealing with incoming calls and also making outbound calls for pro-active sales To take ownership of tasks ensuring at all times that guests are fully communicated to effectively and promptly. Be focused on achieving set conversion targets and sales targets Be fully knowledgeable of all sites, properties and services in the portfolio to be able to confidently and enthusiastically pass on this knowledge to the guest. Process reservations, concierge requests and complete daily reports with excellent attention to detail. Liaise with General Managers on site, when required, to ensure a smooth handover to site. Log all information with full details onto the system, to enable other team members to assist in your absence. Maximise opportunities to generate incremental revenue Assist with ad hoc additional administrative tasks for the team Participate in familiarisation visits with the purpose of accumulating product knowledge. Person Specification Experience Travel or leisure background Proven experience of working in a target-based sales environment Delivering a high level of customer service in a telephone or customer facing role. Skills Amazing communication skills - both verbal and written Great telephone manner Self-motivated Competent of using Microsoft Office and web applications Team Player Ability to sell with flair, knowledge and confidence Strong customer focus Strong attention to detail Flexibility Excellent administration and organisational skills

Customer Resolution Team Leader - Travel Industry This business is one of the fastest growing travel businesses in the UK - they are taking the industry by storm and are increasing their London teams. Sometimes aspects of a holiday package can change before a customer travels, whilst they are on holiday, or there could be issues on their return. The Resolution Team Leader role helps to manage and prioritise these types of situations; supporting their colleagues with escalations and ensuring that issues are resolved as quickly as possible. If this sounds like a role you would thrive in, then read-on to see if you are a fit. Customer Resolution Team Leader - What will I be doing? You will be leading a team of resolution agents to work against targets ensuring that customers are receiving the best possible service and outcome. You will be stepping in when needed on escalated issues and will be keeping your team motivated and supported all the way. Customer Resolution Team Leader - What experience do I need? You have led and developed teams in the travel industry that outperform against targets such as productivity, customer satisfaction, net promoter, case response and resolution times. You have been responsible for coaching and development of your teams, so familiar with providing training and support alongside their day-to-day roles. You resolve issues in 'real time', reducing the volume of complaints and as an analytical problem solver with a sharp focus towards quality, you enjoy multitasking in a pressurised environment where no two days are ever the same. Customer Resolution Team Leader - Additional Information: You understand that your service must meet the needs of the customer, so are used to working occasional weekends and evenings when required. This business operates a 37.5 hour working week, which includes occasional weekends and bank holidays . You will be working in an incredible office with a good salary and you will also be eligible for discounted holidays, involved in competitions and incentives (with great prizes), hot drinks, fresh fruit, cakes and snacks. You will also get involved with monthly social events, seasonal parties and will receive full induction training in your first weeks.

If you're looking for an Inbound Customer Service opportunity with a global business that promotes positive change, development and career progression then this is the role for you. We are currently offering some fantastic benefits including; Bonus and on target related earnings Increased rewards for speaking a second (or third) language Excellent staff discounts on flights around the world! Real career progression - a company built around developing people Free on-site parking All you need to be considered for a telephone interview is the ability to speak English and Polish or German, Czech, Italian, . More information is outlined below, apply now to start your journey! As a Customer Service Advisor, you will be responsible for booking flights, managing existing flights/bookings, managing customer queries and general customer care. This role will involve dealing with people from across the globe, so you must be able to speak English and another european language fluently. About you: Experience in customer service, ideally in a contact centre-based role Fluent in spoken and written English & Polish or German, Czech, Italian. Excellent telephone manner Legal right to work in the UK Additional language skills favourable About the role: Taking inbound calls from customers and confirming bookings Managing customer requests and handling customer queries efficiently Change reservations and upsell alternatives flights where services are full/unavailable Using internal systems to quote and sell tickets Offer all company special products, promotions, and offers at all times. Convert calls to sales opportunities where applicable

Aviation Executive (Tours)- Tour Operator - Kent - Competitive An exciting opportunity has arisen for an Aviation Executive to to be part of this Aviation team. This successful tour operator is based in Kent and offers a wide variety of products to its ever-growing client base. You will be reporting to the Head of Aviation and will have responsibility for the day to day managemment of the airline Tour allocation request and seat releases Aviation Executive (Tours) - Key Responsibilities : Process Airline Tour Allocation Requests Day to day management of allocations and seat releases Support Sales/Administration team with any Aviation related enquiries for Tours Set up of flights on IVector for all brochures to include airport/airline and route setup. Process flight bookings when airlines release their schedules Liaise with DMC for any operational changes Contact clients regarding changes to bookings when necessary Monitoring and responding to emails as necessary. Process ETA's and visa requests as appropriate General Administration Duties Any other duties requested of your Supervisor/Manager Aviation Executive (Tours) - Skills & Experience : · Proficiency in a GDS - Amadeus · Ideally have 12 months Travel Experience although training can be provided. · Basic IATA ticketing knowledge · Excellent Communication Skills · Good Administration Skills · Professional Telephone Manner · Ability to work to tight deadlines Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

An exciting opportunity for an experienced and professional Customer Relations Host to work alongside a specialised team in a reputable and established Casino located in the heart of the West End has arisen. In this client facing role, you will be responsible for providing a 5-star guest service to new and existing members within the Casino in addition to driving new & repeat business in London and internationally. This role covers a variety of duties including Providing first-class customer service to all customers within the venue and being the main point of contact for any concierge requirements You will be given a client base of existing customers and you will be responsible for their account management and will be the main point of contact Working collaboratively with all departments within the club and ensure customer experience is exceeding expected standards Assisting the Club Director on all activity within the Club on a monthly basis or as and when required To be responsible for assisting in the planning and delivery of Events within the club and overseeing external events Completing enhanced customer due diligence and social responsibility processes - reporting as required Promoting the brand to existing and new customer and networking The Candidate The team are seeking a real people person, someone credible, confident and discreet. You must have the ability to remain calm under pressure and deal with a variety of people in a demanding situation (both personally and on the telephone). You must have a flexible approach to work and be able think quickly on your feet to solve problems as and when they arise. Specifically Fluent in Hindi A high standard of written communications Excellent verbal communication and interpersonal skills Client Facing Be good with Mathematics The ability to adopt a positive and flexible attitude to changing priorities and procedures A proven track record in communicating effectively with internal departments A flexible attitude to working hours and the ability travel as and when required The successful candidate will ideally have worked in a respectable Casino, have experience dealing with HNWI and/or will come from a luxury hospitality background Hours: 40 hours per week but must have flexibility on the hours Benefits include: 28 days annual leave Additional commission structure on top of basic salary

Travel Consultant - Oxfordshire We are looking for experienced Travel Consultants for a well-established independent travel company in Oxfordshire. This is a rare opening due to expansion so a great time to join! This Travel company deals with high end clientele and prides itself on the exceptional service they deliver to its clients, business partners and suppliers. It has a great reputation and is a sort after company to work for offering a competitive salary based on experience and extensive benefits! JOB DESCRIPTION: -Working on a diverse selection of itineraries and holidays -Booking bespoke worldwide travel for clients -Handling enquiries for flights, Hotels, Car hire, transfers and other ground arrangements -Providing fantastic customer service and sales skills at all times -Making recommendations and processing the bookings in a timely fashion with attention to detail -Working with speed, accuracy and a calm approach to solve urgent booking amendments and changes. EXPERIENCE REQUIRED: We are looking for highly experienced travel consultants who are looking for a new challenge in a company that will value and reward them, which they can develop their long term career with. THE PACKAGE: A competitive starting salary of circa £23k - £24k pa negotiable.