Gap professional are operating as an employment agency on behalf of its client, a reputable based company who are looking for a Insurance Consultant Job Type: Permanent Location: Chippenham Hours of work: Monday to Friday - 9-5.30pm and every other Saturday 9-12.30pm Salary: £18-25,000 DOE Requirements: Responsible for hitting and exceeding target Ensure that all work is FCA compliant and provide the highest of customer service to our potential and existing clients Integrate into the New Business Section Excellent attention to detail Responsibilities: As a Deal confidently with clients over the telephone Respond to day to day client queries and adjustments New Business quotations Filtering lead generation quotes Ensuring targets and income are met over the expenditure of the lead generation Day to day liaison with insurers, and maintaining good relations with Underwriters. You can efficiently process new business documents and collect insurance premiums and setup payment plans, in a correct and compliant manner. Providing new business quotations to achieve daily/monthly targets Researching policies from different insurers Arranging insurance cover Negotiating the best deals Dealing with renewals Helping to change existing policies Collecting any premiums Processing accounts Preparing reports for underwriters Experience: Demonstrate strong communication skills, an enthusiastic sales ability and work in a fast-paced environment Deal confidently with clients face to face and over the telephone Be self-motivated and be highly driven individuals Experienced Sales professional Experience in personal lines insurance sector (preferred) Excellent communication skills, in both a verbal and written form A great team player and collaborator Ability to build and maintain relationships internally and with customers Honest and trustworthy Professional, positive disposition Excellent organisation skills Benefits: Attractive salary Holiday entitlement Pension Life Cover Please note that previous candidates need not apply, and the successful candidate will be subject to FCA Regulatory checks including, but not limited to, Credit, DBS, ID and Sanctions checks. We cannot proceed with your application if you do not consent to these checks. Closing date is 9th October 2019 To Apply please follow the application process for the site this job is advertised on or email your CV By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Jan 27, 2020
Full time
Gap professional are operating as an employment agency on behalf of its client, a reputable based company who are looking for a Insurance Consultant Job Type: Permanent Location: Chippenham Hours of work: Monday to Friday - 9-5.30pm and every other Saturday 9-12.30pm Salary: £18-25,000 DOE Requirements: Responsible for hitting and exceeding target Ensure that all work is FCA compliant and provide the highest of customer service to our potential and existing clients Integrate into the New Business Section Excellent attention to detail Responsibilities: As a Deal confidently with clients over the telephone Respond to day to day client queries and adjustments New Business quotations Filtering lead generation quotes Ensuring targets and income are met over the expenditure of the lead generation Day to day liaison with insurers, and maintaining good relations with Underwriters. You can efficiently process new business documents and collect insurance premiums and setup payment plans, in a correct and compliant manner. Providing new business quotations to achieve daily/monthly targets Researching policies from different insurers Arranging insurance cover Negotiating the best deals Dealing with renewals Helping to change existing policies Collecting any premiums Processing accounts Preparing reports for underwriters Experience: Demonstrate strong communication skills, an enthusiastic sales ability and work in a fast-paced environment Deal confidently with clients face to face and over the telephone Be self-motivated and be highly driven individuals Experienced Sales professional Experience in personal lines insurance sector (preferred) Excellent communication skills, in both a verbal and written form A great team player and collaborator Ability to build and maintain relationships internally and with customers Honest and trustworthy Professional, positive disposition Excellent organisation skills Benefits: Attractive salary Holiday entitlement Pension Life Cover Please note that previous candidates need not apply, and the successful candidate will be subject to FCA Regulatory checks including, but not limited to, Credit, DBS, ID and Sanctions checks. We cannot proceed with your application if you do not consent to these checks. Closing date is 9th October 2019 To Apply please follow the application process for the site this job is advertised on or email your CV By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
The role The role of the Client Services Administrator is to ensure the accurate administration and invoicing of Fee Protection schemes including the new schemes, renewal and adjustments. The role also involves working closely with Area Sales Managers to ensure excellent levels of customer service and insurance scheme handling. Accountabilities Provide administrative support to the Area Sales Managers. Produce accurate, well-presented scheme documentation. Deal with incoming enquiries from accountants, brokers and individual customers in a professional and timely manner. Accurately administer and invoice new and renewal schemes and addition of late subscribers within set deadlines. Identify year by year scheme variations and ensure underwriting adjustments are made where necessary. Provide Administrative support to Accountants and Brokers in making the insurance available to their clients. Ensure advice, action and documentation is compliant with all appropriate regulation and legislation. Answering the telephone within set service standards and directing calls to the appropriate teams within the Company. Ensure Key Performance Indicators are met Skills & Experience High level interpersonal skills demonstrating the ability to build successful, mutually beneficial business relationships. Exceptional communication skills being able to communicate verbally and in writing with internal and external customers at all levels. Ability to deal with peers at all levels. Have a strong can-do attitude, be personable and approachable, working well under pressure and to tight deadlines. Willing to challenge assumptions and look to deliver best practice at all times. A natural forward planner who critically assesses own performance. Planning, organisational and time management skills. Computer literate and thorough, with the ability to adapt quickly to in-house databases
Jan 27, 2020
Full time
The role The role of the Client Services Administrator is to ensure the accurate administration and invoicing of Fee Protection schemes including the new schemes, renewal and adjustments. The role also involves working closely with Area Sales Managers to ensure excellent levels of customer service and insurance scheme handling. Accountabilities Provide administrative support to the Area Sales Managers. Produce accurate, well-presented scheme documentation. Deal with incoming enquiries from accountants, brokers and individual customers in a professional and timely manner. Accurately administer and invoice new and renewal schemes and addition of late subscribers within set deadlines. Identify year by year scheme variations and ensure underwriting adjustments are made where necessary. Provide Administrative support to Accountants and Brokers in making the insurance available to their clients. Ensure advice, action and documentation is compliant with all appropriate regulation and legislation. Answering the telephone within set service standards and directing calls to the appropriate teams within the Company. Ensure Key Performance Indicators are met Skills & Experience High level interpersonal skills demonstrating the ability to build successful, mutually beneficial business relationships. Exceptional communication skills being able to communicate verbally and in writing with internal and external customers at all levels. Ability to deal with peers at all levels. Have a strong can-do attitude, be personable and approachable, working well under pressure and to tight deadlines. Willing to challenge assumptions and look to deliver best practice at all times. A natural forward planner who critically assesses own performance. Planning, organisational and time management skills. Computer literate and thorough, with the ability to adapt quickly to in-house databases
A new job opportunity has arisen for a graduate or junior individual to join an independent Lloyd's syndicate and take on the role of Exposure Management Analyst. The Exposure Management Analyst will be responsible for providing exposure analysis, including data manipulation and pricing. Whilst primarily focusing on Direct and Facultative Property, the successful candidate will have the growth potential to take full responsibility for the management of the portfolio and to offer support on other classes of business, including the Binders book. You will have the opportunity to utilise your technical skill set and get involved in project work, assisting in the building of pricing tools and other automation. A mathematical ability is desired as well as the aptitude for applying technical skill set using coding languages, preferably SQL. The ability to communicate clearly and efficiently is a prerequisite. The plans in place to develop this function and business overall throughout 2020 make this an excellent opportunity for a candidate looking to establish themselves in Catastrophe Modelling to join an established team and can gain exposure to the wider business as well as having the tools in place to develop personally.
Jan 27, 2020
Full time
A new job opportunity has arisen for a graduate or junior individual to join an independent Lloyd's syndicate and take on the role of Exposure Management Analyst. The Exposure Management Analyst will be responsible for providing exposure analysis, including data manipulation and pricing. Whilst primarily focusing on Direct and Facultative Property, the successful candidate will have the growth potential to take full responsibility for the management of the portfolio and to offer support on other classes of business, including the Binders book. You will have the opportunity to utilise your technical skill set and get involved in project work, assisting in the building of pricing tools and other automation. A mathematical ability is desired as well as the aptitude for applying technical skill set using coding languages, preferably SQL. The ability to communicate clearly and efficiently is a prerequisite. The plans in place to develop this function and business overall throughout 2020 make this an excellent opportunity for a candidate looking to establish themselves in Catastrophe Modelling to join an established team and can gain exposure to the wider business as well as having the tools in place to develop personally.
The Role In this role you will be responsible for a team whose role it is to look after a portfolio of clients and prospects with accountability and for the retention of clients and new business development. You will provide technical and operations support to the FINEX National PI team in the delivery of excellent client service within an efficient and compliant framework. The role includes a variety of disciplines covering aspects of Project Management, Planning, and Process implementation. This will be an ideal position for someone who has extensive experience in working with large client focused teams on a UK & International basis within a busy environment. Responsibilities Project manage a range of activities and input to key management tasks as directed by the FINEX National Practice Leader Understand change requirements and assist with Prioritisation, definition, measurement and scope Support FINEX or Group change initiatives within the business structure Work with the central functions and leadership teams to maximise the value from the project and mitigate any risks and issues Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates Business Improvement Proactively identify opportunities for continuous improvement in the delivery of service to clients and best practice processes and implement effectively Optimise the effectiveness of the business through activities being undertaken by the associates in the correct role, (including Mumbai resource) Ensure that continuous improvement suggestions are fed into the correct route for consideration / resolution Provide and / or obtain input to problem identification, measurement, or resolution Assist with the communication and implementation of process improvements Assist where appropriate in resolving / validating issues through applying an understanding of the business needs and requirements Client Relationship Management Lead the end to end ongoing client service, adhering to standardised policies, procedures and service standards Understand the clients' business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service Provide technical, industry and subject matter expertise where required Draw on expertise within specialist technical teams within the BU and across the Group for clients as required Placement Management Support optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets Work closely and maintain strong working relationships with the Broking team and market contacts as required Ensure transparency of agency and other commitments made to carriers and clients Ensure compliant processing of contracts as per FCA and contract certainty requirements Ensure accurate loading of data in to the core broking system within agreed time and quality standards Performance Metrics Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels Ensure the business has adequate knowledge and visibility of key metrics and their governance Ensure that issues are escalated where necessary for assistance from the Operations Director or other central support teams Understand risks, issues, opportunities and barriers to achieving the required standards Implement initiatives to drive improvements in performance metrics Manage KPIs/SLAs to ensure targets are met Procedures and Controls Understand and adopt best practice Where necessary embed correct procedures Provide visibility on successful adherence to Target Operating Models (TOMS), procedures and controls Identify breaches and areas that require improvement Resolve issues Identify continuous improvement suggestions regarding Procedures and Controls Refine TOMs, operating procedures and controls to ensure they deliver the maximum value for clients whilst remaining cost effective and compliant Ensure adherence to Group policies, procedures and all regulatory requirements Core Leadership Responsibilities Support the overall operational governance and decision making process for BU & WTW Build and manage relationships within peer group, both internally and externally, to align perceived and actual levels of service to all Willis Clients Support the development of further business opportunities through service opportunities Increase the standing of FINEX National as a specialist BU in the eyes of internal and external clients Work with internal and external sources to identify opportunities to share and exchange best practice The Requirements Preferably educated to a degree level Preferably with professional qualifications, ACII or Project Management or similar Excellent management and leadership skills, with a proven track record of delivering excellent levels of client service Excellent written and verbal communication skill combined with strong negotiation and influencing skills High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives Experienced knowledge of insurance and insurance markets globally in order to deal effectively with client needs Strong skills in problem solving and planning An in-depth knowledge of operational best practice and experience of implementing processes, procedures and standards to support client service delivery Logical thinking with creative problem solving ability and confidence to control and lead various actions simultaneously Knowledge of PI preferable Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists Equal Opportunity Employer
Jan 27, 2020
Full time
The Role In this role you will be responsible for a team whose role it is to look after a portfolio of clients and prospects with accountability and for the retention of clients and new business development. You will provide technical and operations support to the FINEX National PI team in the delivery of excellent client service within an efficient and compliant framework. The role includes a variety of disciplines covering aspects of Project Management, Planning, and Process implementation. This will be an ideal position for someone who has extensive experience in working with large client focused teams on a UK & International basis within a busy environment. Responsibilities Project manage a range of activities and input to key management tasks as directed by the FINEX National Practice Leader Understand change requirements and assist with Prioritisation, definition, measurement and scope Support FINEX or Group change initiatives within the business structure Work with the central functions and leadership teams to maximise the value from the project and mitigate any risks and issues Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates Business Improvement Proactively identify opportunities for continuous improvement in the delivery of service to clients and best practice processes and implement effectively Optimise the effectiveness of the business through activities being undertaken by the associates in the correct role, (including Mumbai resource) Ensure that continuous improvement suggestions are fed into the correct route for consideration / resolution Provide and / or obtain input to problem identification, measurement, or resolution Assist with the communication and implementation of process improvements Assist where appropriate in resolving / validating issues through applying an understanding of the business needs and requirements Client Relationship Management Lead the end to end ongoing client service, adhering to standardised policies, procedures and service standards Understand the clients' business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service Provide technical, industry and subject matter expertise where required Draw on expertise within specialist technical teams within the BU and across the Group for clients as required Placement Management Support optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets Work closely and maintain strong working relationships with the Broking team and market contacts as required Ensure transparency of agency and other commitments made to carriers and clients Ensure compliant processing of contracts as per FCA and contract certainty requirements Ensure accurate loading of data in to the core broking system within agreed time and quality standards Performance Metrics Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels Ensure the business has adequate knowledge and visibility of key metrics and their governance Ensure that issues are escalated where necessary for assistance from the Operations Director or other central support teams Understand risks, issues, opportunities and barriers to achieving the required standards Implement initiatives to drive improvements in performance metrics Manage KPIs/SLAs to ensure targets are met Procedures and Controls Understand and adopt best practice Where necessary embed correct procedures Provide visibility on successful adherence to Target Operating Models (TOMS), procedures and controls Identify breaches and areas that require improvement Resolve issues Identify continuous improvement suggestions regarding Procedures and Controls Refine TOMs, operating procedures and controls to ensure they deliver the maximum value for clients whilst remaining cost effective and compliant Ensure adherence to Group policies, procedures and all regulatory requirements Core Leadership Responsibilities Support the overall operational governance and decision making process for BU & WTW Build and manage relationships within peer group, both internally and externally, to align perceived and actual levels of service to all Willis Clients Support the development of further business opportunities through service opportunities Increase the standing of FINEX National as a specialist BU in the eyes of internal and external clients Work with internal and external sources to identify opportunities to share and exchange best practice The Requirements Preferably educated to a degree level Preferably with professional qualifications, ACII or Project Management or similar Excellent management and leadership skills, with a proven track record of delivering excellent levels of client service Excellent written and verbal communication skill combined with strong negotiation and influencing skills High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives Experienced knowledge of insurance and insurance markets globally in order to deal effectively with client needs Strong skills in problem solving and planning An in-depth knowledge of operational best practice and experience of implementing processes, procedures and standards to support client service delivery Logical thinking with creative problem solving ability and confidence to control and lead various actions simultaneously Knowledge of PI preferable Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists Equal Opportunity Employer
A professional Insurance Administrator is wanted to join a small but perfectly formed insurance broker in Central Croydon, who are part of a much larger group. The Owner describes them as a family who work closely together, always offering support and both personal and professional development for the right people! Supporting the Commercial team, they are looking to recruit an administrator who is driven and determined, with a strong work ethic, to provide back office support to a small team of brokers by the processing of new business quotes, renewals and mid-term adjustments as well as other ad-hoc admin focused duties. To be considered for this role you will need to show excellent communication skills, both written and oral, have at least 2 years solid insurance admin-based experience (ideally within commercial insurance) and be able to demonstrate solid insurance knowledge. You will also ideally be Cert CII qualified, although this is not essential. This is a great opportunity to join a welcoming and long-standing insurance business that is passionate about servicing businesses in and around the Croydon area, and who will give you career progression and a stable working environment, working for a business who genuinely strive to give the best possible experience to customers (reflected in 5 star ratings on numerous reviews) Salary on offer is £19-25k dependant on experience. Office Hours are 9am-5:30pm Monday to Thursday, with a 5pm finish on a Friday. CKB Recruitment - General Insurance & Financial Services Recruitment
Jan 27, 2020
Full time
A professional Insurance Administrator is wanted to join a small but perfectly formed insurance broker in Central Croydon, who are part of a much larger group. The Owner describes them as a family who work closely together, always offering support and both personal and professional development for the right people! Supporting the Commercial team, they are looking to recruit an administrator who is driven and determined, with a strong work ethic, to provide back office support to a small team of brokers by the processing of new business quotes, renewals and mid-term adjustments as well as other ad-hoc admin focused duties. To be considered for this role you will need to show excellent communication skills, both written and oral, have at least 2 years solid insurance admin-based experience (ideally within commercial insurance) and be able to demonstrate solid insurance knowledge. You will also ideally be Cert CII qualified, although this is not essential. This is a great opportunity to join a welcoming and long-standing insurance business that is passionate about servicing businesses in and around the Croydon area, and who will give you career progression and a stable working environment, working for a business who genuinely strive to give the best possible experience to customers (reflected in 5 star ratings on numerous reviews) Salary on offer is £19-25k dependant on experience. Office Hours are 9am-5:30pm Monday to Thursday, with a 5pm finish on a Friday. CKB Recruitment - General Insurance & Financial Services Recruitment
My client, an award-winning national organisation, is seeking to recruit a suitably experienced individual to join their Taunton team as a Claims Assesor on a full-time, permanent basis. As a company, they are committed to delivering world-class customer service, and this is a fantastic opportunity to join a highly sucessful business who offer exceptional training in a professional environment. If you have demonstrable experience in delivering high quality service to clients, and are looking for a new opportunity, wed love to hear from you! The Role: CCA's analyse and process high value invoices to ensure accuracy and risk control, ensuring that all policy / scheme rules are applied appropriately. This involves direct communication with customers, industry professionals, and specialists across a number of medical disciplines. Contributing successfully to a highly professional and experienced team, the role ensures they provide support not only to their customers but to all areas of the business. UK Invoice Team The UK Invoice team are responsible for ensuring complex invoices are accurately assessed in accordance with clinical guidance, internal processes and policy/scheme rules. The team must liaise effectively with all areas of the business and understand the risks that apply to high cost claims. Responsibilities and Duties · Analyse and process high-value invoices, ensuring costs are in line with pre-authorised treatment; · Review and resolve complex provider queries; · Work closely with the Specialist Clinical Team to ensure complex invoices are processed in accordance with the latest clinical guidance; · Negotiate provider charges; · Work with and understand the Clinical and Coding Scheduling Database to ensure the fee levels have been appropriately applied by treating specialists; · Answer telephone calls from internal and external professionals, providing up-to-date and accurate advice in relation to complex invoices. Experience and Skill Requirements · Cert CII qualification (within probation) and CPD maintained in accordance with CII requirements; · A minimum of 5 GCSEs at Grade C / Level 5 or above, which should include Maths and English. A GCSE in Biology, Double / Triple Science at this level is also desirable, but not essential; · Competent with Microsoft Word and Excel
Jan 27, 2020
Full time
My client, an award-winning national organisation, is seeking to recruit a suitably experienced individual to join their Taunton team as a Claims Assesor on a full-time, permanent basis. As a company, they are committed to delivering world-class customer service, and this is a fantastic opportunity to join a highly sucessful business who offer exceptional training in a professional environment. If you have demonstrable experience in delivering high quality service to clients, and are looking for a new opportunity, wed love to hear from you! The Role: CCA's analyse and process high value invoices to ensure accuracy and risk control, ensuring that all policy / scheme rules are applied appropriately. This involves direct communication with customers, industry professionals, and specialists across a number of medical disciplines. Contributing successfully to a highly professional and experienced team, the role ensures they provide support not only to their customers but to all areas of the business. UK Invoice Team The UK Invoice team are responsible for ensuring complex invoices are accurately assessed in accordance with clinical guidance, internal processes and policy/scheme rules. The team must liaise effectively with all areas of the business and understand the risks that apply to high cost claims. Responsibilities and Duties · Analyse and process high-value invoices, ensuring costs are in line with pre-authorised treatment; · Review and resolve complex provider queries; · Work closely with the Specialist Clinical Team to ensure complex invoices are processed in accordance with the latest clinical guidance; · Negotiate provider charges; · Work with and understand the Clinical and Coding Scheduling Database to ensure the fee levels have been appropriately applied by treating specialists; · Answer telephone calls from internal and external professionals, providing up-to-date and accurate advice in relation to complex invoices. Experience and Skill Requirements · Cert CII qualification (within probation) and CPD maintained in accordance with CII requirements; · A minimum of 5 GCSEs at Grade C / Level 5 or above, which should include Maths and English. A GCSE in Biology, Double / Triple Science at this level is also desirable, but not essential; · Competent with Microsoft Word and Excel
Leading Lloyd's Syndicate seeks Junior Actuarial Analyst to join their Reserving Team. The ideal candidate will be degree qualified (Actuarial Science, Mathematics/ Statistics based subject) and making good progress with their actuarial exams. Strong technical/ software skills are advantageous. Reserving experience is highly desirable, although candidates from a pricing/ capital background may also be considered. For more information please contact: / . Eames Consulting is acting as an Employment Agency in relation to this vacancy.
Jan 27, 2020
Full time
Leading Lloyd's Syndicate seeks Junior Actuarial Analyst to join their Reserving Team. The ideal candidate will be degree qualified (Actuarial Science, Mathematics/ Statistics based subject) and making good progress with their actuarial exams. Strong technical/ software skills are advantageous. Reserving experience is highly desirable, although candidates from a pricing/ capital background may also be considered. For more information please contact: / . Eames Consulting is acting as an Employment Agency in relation to this vacancy.
A great opportunity to join an award-winning business who in 2019 have established themselves as one of the most recognised Brokerages operating in the UK. Based in an incredible 'peoplecultured' environment at large offices in East Croydon, you will join the servicing team and will assume responsibilities in providing general customer services, broking administration and actioning MTA requests. Policies will be motor related for Motor Trader businesses. The nature of this role is highly customer focused, however does also require somebody who is organised and efficient. If you have 1+ years experience in working in an Insurance Broking or Insurance Company environment, liaising with clients and processing documentation then please do apply. In return, my client will offer you the opportunity to progress your insurance career by providing ongoing insurance product training, soft skill training and sponsorship towards Cert CII exams.
Jan 27, 2020
Full time
A great opportunity to join an award-winning business who in 2019 have established themselves as one of the most recognised Brokerages operating in the UK. Based in an incredible 'peoplecultured' environment at large offices in East Croydon, you will join the servicing team and will assume responsibilities in providing general customer services, broking administration and actioning MTA requests. Policies will be motor related for Motor Trader businesses. The nature of this role is highly customer focused, however does also require somebody who is organised and efficient. If you have 1+ years experience in working in an Insurance Broking or Insurance Company environment, liaising with clients and processing documentation then please do apply. In return, my client will offer you the opportunity to progress your insurance career by providing ongoing insurance product training, soft skill training and sponsorship towards Cert CII exams.
The One Group have been given a brilliant opportunity to work with a ambitious business based in one of the most picturesque business parks in Northamptonshire who are growing at a substantial rate due to their position within a luxury niche market. This role is really varied with but the most important aspect of this role is ensuring your customer service is kept at a high level, the role will involve solely inbound customer calls, answering queries, developing relationship's, providing quotes and various administration duties. The ideal candidate for this role will have a chatty and naturally bubbly attitude, be computer literate, have a great grasp of English both written and spoken, preferably come from a customer service, account manager or client services background but this isn't essential as the business will be willing to train someone who is looking for a new career path. Benefits: Competitive Bonus Structure after the initial probation Pension Scheme Death in service benefit Private Health Care On-site free parking
Jan 27, 2020
Full time
The One Group have been given a brilliant opportunity to work with a ambitious business based in one of the most picturesque business parks in Northamptonshire who are growing at a substantial rate due to their position within a luxury niche market. This role is really varied with but the most important aspect of this role is ensuring your customer service is kept at a high level, the role will involve solely inbound customer calls, answering queries, developing relationship's, providing quotes and various administration duties. The ideal candidate for this role will have a chatty and naturally bubbly attitude, be computer literate, have a great grasp of English both written and spoken, preferably come from a customer service, account manager or client services background but this isn't essential as the business will be willing to train someone who is looking for a new career path. Benefits: Competitive Bonus Structure after the initial probation Pension Scheme Death in service benefit Private Health Care On-site free parking
Our client is a leading finance firm, a specialist lender with many years' experience in funding and innovating in the accident repair and credit hire sector. This client really care for their staff and hold their employee's job satisfaction at the very top of their priority. As a company, they have a fantastic culture and are growing all the time. We are seeking someone to join their team with experience in first notification of loss. Key Accountabilities: Act as first notification of loss, handling new cases and directing them to the relevant parties when necessary Logging new cases on the system and ensuring a through approach is taken Underwrite new business using company guidelines in making decisions on accepting or declining new claims for both products. Providing first class customer service to new and existing clients Assess basic liability on new cases Be comfortable in running company reports, knowing personal and departmental targets. Review new and supplementary engineer's reports to ensure claims are up to date Build relationships with business stakeholders, including Bodyshop's and engineers by providing excellent levels of customer service, maintaining a friendly but professional manner. To maintain up to date knowledge of the Company's products and continuously seek to develop your skills and knowledge, taking part in training provided by the Company. What You Will Need: A working knowledge of invoice purchasing Experience of operating in claims/dispute resolution Customer service experience Excellent communication skills and telephone manner Relationship building abilities What They Can Offer You: 4 weeks annual leave + bank holidays 'Meditation Monday' and Monthly Massage days Free gym membership Private Medical insurance Career progression opportunities Free onsite car park Sociable hours.
Jan 27, 2020
Full time
Our client is a leading finance firm, a specialist lender with many years' experience in funding and innovating in the accident repair and credit hire sector. This client really care for their staff and hold their employee's job satisfaction at the very top of their priority. As a company, they have a fantastic culture and are growing all the time. We are seeking someone to join their team with experience in first notification of loss. Key Accountabilities: Act as first notification of loss, handling new cases and directing them to the relevant parties when necessary Logging new cases on the system and ensuring a through approach is taken Underwrite new business using company guidelines in making decisions on accepting or declining new claims for both products. Providing first class customer service to new and existing clients Assess basic liability on new cases Be comfortable in running company reports, knowing personal and departmental targets. Review new and supplementary engineer's reports to ensure claims are up to date Build relationships with business stakeholders, including Bodyshop's and engineers by providing excellent levels of customer service, maintaining a friendly but professional manner. To maintain up to date knowledge of the Company's products and continuously seek to develop your skills and knowledge, taking part in training provided by the Company. What You Will Need: A working knowledge of invoice purchasing Experience of operating in claims/dispute resolution Customer service experience Excellent communication skills and telephone manner Relationship building abilities What They Can Offer You: 4 weeks annual leave + bank holidays 'Meditation Monday' and Monthly Massage days Free gym membership Private Medical insurance Career progression opportunities Free onsite car park Sociable hours.
This is a great opportunity to join an established and friendly Insurance & Financial Services organisation. Our client, with an excellent reputation, providing some of the best Customer Services in the UK and are 'Award-Winning' and are 5* rated for this service nationally every year. The successful applicant will speak to the local community by offering all types of Financial Services including Home & Car Insurance Policies, Pensions, Investments and more. This is an inbound Customer Service and sales role, and some outbound - ( no cold calling ) cross-selling and up-selling various products, you also will have support from our clients' database and working in a team of and helping with Renewals of Car Insurance, Home Insurance, Administration and more. Our client is established in the local area for many years. You will also be involved in day to day administrative duties and speak with Customers to offer our client's wide range of Financial Products. You will have a positive and friendly telephone manner in order to carry out any sales tasks and be very customer focused with an excellent telephone manner. This is a Monday to Friday position hours 9 - 5 pm. (This is not a call center environment). Make no mistake, this is a long-term career opportunity. Please call to discuss in more detail and apply today.
Jan 27, 2020
Full time
This is a great opportunity to join an established and friendly Insurance & Financial Services organisation. Our client, with an excellent reputation, providing some of the best Customer Services in the UK and are 'Award-Winning' and are 5* rated for this service nationally every year. The successful applicant will speak to the local community by offering all types of Financial Services including Home & Car Insurance Policies, Pensions, Investments and more. This is an inbound Customer Service and sales role, and some outbound - ( no cold calling ) cross-selling and up-selling various products, you also will have support from our clients' database and working in a team of and helping with Renewals of Car Insurance, Home Insurance, Administration and more. Our client is established in the local area for many years. You will also be involved in day to day administrative duties and speak with Customers to offer our client's wide range of Financial Products. You will have a positive and friendly telephone manner in order to carry out any sales tasks and be very customer focused with an excellent telephone manner. This is a Monday to Friday position hours 9 - 5 pm. (This is not a call center environment). Make no mistake, this is a long-term career opportunity. Please call to discuss in more detail and apply today.
Are you an experienced property or home claims handler? Do you have experience within the insurance sector? Are you interested in working for a well-respected insurance firm, based in Glasgow City Centre? We are looking for 2 claims handlers to join this well established team, with the working hours being rotational shifts between 8:00am - 6:00pm In this role, you will be handling a range of both domestic and commercial claims (cradle to grave). Your main priority is handling inbound calls from policyholders, solicitors, other loss adjusters and insurance companies. This would include claim updates, arrange the appropriate vendors for cleaning and restoration, chasing payments and settling of the claim. You should come from a property claims background and have good understanding of claims procedure. It is essential that you can demonstrate great negotiating, remain calm and professional during difficult calls and multi-tasking skills. This is a fantastic opportunity to take you to the next step of your career while offering you full training and a competitive salary. Get in touch with Heather Yardley at REED Insurance for further information.
Jan 27, 2020
Full time
Are you an experienced property or home claims handler? Do you have experience within the insurance sector? Are you interested in working for a well-respected insurance firm, based in Glasgow City Centre? We are looking for 2 claims handlers to join this well established team, with the working hours being rotational shifts between 8:00am - 6:00pm In this role, you will be handling a range of both domestic and commercial claims (cradle to grave). Your main priority is handling inbound calls from policyholders, solicitors, other loss adjusters and insurance companies. This would include claim updates, arrange the appropriate vendors for cleaning and restoration, chasing payments and settling of the claim. You should come from a property claims background and have good understanding of claims procedure. It is essential that you can demonstrate great negotiating, remain calm and professional during difficult calls and multi-tasking skills. This is a fantastic opportunity to take you to the next step of your career while offering you full training and a competitive salary. Get in touch with Heather Yardley at REED Insurance for further information.
Underwriting Administrator To £22,000 plus benefits City Permanent Well regarded Lloyd's insurer seeks an Underwriting Administrator to assist the team with the data entry, processing and general administrative tasks. You will have at least one year's office administration skills ideally within financial or professional services, and have a good level of Microsoft Excel skills. Strong written and communication skills are essential. This is an excellent opportunity for someone who is looking for an entry role in the London Insurance Market.
Jan 27, 2020
Full time
Underwriting Administrator To £22,000 plus benefits City Permanent Well regarded Lloyd's insurer seeks an Underwriting Administrator to assist the team with the data entry, processing and general administrative tasks. You will have at least one year's office administration skills ideally within financial or professional services, and have a good level of Microsoft Excel skills. Strong written and communication skills are essential. This is an excellent opportunity for someone who is looking for an entry role in the London Insurance Market.
Our client who are a highly successful Independent Financial Adviser (IFA) practice, who's clients range from SMEs through to international, multi-site quoted companies with upwards of 5000 employees, are looking to recruit an experienced Administration Assistant within their Finchley Central office in North London. The ideal candidate should be able to demonstrate a minimum of 3 years' experience and undertake the following roles with a motivated and positive attitude: Processing and administering of Individual and Corporate PMI policy renewals, with the confidence to discuss policy particulars & day to day service requirements withclients. Assisting the advice team with new business quotes for PMI, Dental, Travel Insurance & Health Cash Plans. This would involve helping with client proposals and comprehensive marketreviews. Checking monthly commissions for expected receipts to arrive and are correct. Accurate data input and recording of client & scheme information on to the Companydatabase. Process ongoing correspondence with individual clients and providers, as required. Ensurethatthenewbusinessprocessisfollowed&provideregularupdates totheTeamregardingongoingnewbusiness&renewalcasesintheWeekly TeamMeeting. Write Suitability reports to be sent to clients within a reasonable time frame of their medical scheme being set up orrenewed. Provide support for Advisers to meet their new businesstargets. Provide general administrative support whererequired. Candidates should hold or aim to achieve the IF7 qualification within their first 6 months of their start date - Certificate In HealthcareInsurance Products An ambitious candidate would have the opportunity to develop as an Adviser. There would be no requirement for a candidate to make the role change ifthey did not wish to do so, however we are looking to encourage growth within the company. Benefits:- 20 days holiday and one day extra each year from year five, until you reach a maximum of 25 days. Office closure between Christmas and New Year Pension contribution equal to minimum statutory amount. Income Protection, from commencement of role. Death in Service Plan from commencement of role. Cash Plan (to assist with dental, optical, physio) etc - from commencement of role. Sponsorship for one attempt at professional qualifications (on approval). Free annual flu vaccination administered in the office. Monthly companywide social events. Breakfast and fruit supplies.
Jan 27, 2020
Full time
Our client who are a highly successful Independent Financial Adviser (IFA) practice, who's clients range from SMEs through to international, multi-site quoted companies with upwards of 5000 employees, are looking to recruit an experienced Administration Assistant within their Finchley Central office in North London. The ideal candidate should be able to demonstrate a minimum of 3 years' experience and undertake the following roles with a motivated and positive attitude: Processing and administering of Individual and Corporate PMI policy renewals, with the confidence to discuss policy particulars & day to day service requirements withclients. Assisting the advice team with new business quotes for PMI, Dental, Travel Insurance & Health Cash Plans. This would involve helping with client proposals and comprehensive marketreviews. Checking monthly commissions for expected receipts to arrive and are correct. Accurate data input and recording of client & scheme information on to the Companydatabase. Process ongoing correspondence with individual clients and providers, as required. Ensurethatthenewbusinessprocessisfollowed&provideregularupdates totheTeamregardingongoingnewbusiness&renewalcasesintheWeekly TeamMeeting. Write Suitability reports to be sent to clients within a reasonable time frame of their medical scheme being set up orrenewed. Provide support for Advisers to meet their new businesstargets. Provide general administrative support whererequired. Candidates should hold or aim to achieve the IF7 qualification within their first 6 months of their start date - Certificate In HealthcareInsurance Products An ambitious candidate would have the opportunity to develop as an Adviser. There would be no requirement for a candidate to make the role change ifthey did not wish to do so, however we are looking to encourage growth within the company. Benefits:- 20 days holiday and one day extra each year from year five, until you reach a maximum of 25 days. Office closure between Christmas and New Year Pension contribution equal to minimum statutory amount. Income Protection, from commencement of role. Death in Service Plan from commencement of role. Cash Plan (to assist with dental, optical, physio) etc - from commencement of role. Sponsorship for one attempt at professional qualifications (on approval). Free annual flu vaccination administered in the office. Monthly companywide social events. Breakfast and fruit supplies.
2019 saw an amazing growth within this client and 2020 shows no sign of slowing down. As such, Nouvo are delighted to be recruiting for an Insurance Administrator in a role that offers fantastic training, career development - Oh and did I mention they have fantastic benefits as well? The Role Processing new claims and existing claims Underwriting policies and maintaining underwriting processes Maintaining work service standards Communicating with third parties for further information if required Dealing with incoming phone calls and general administration within the department About You A minimum of 6 months administrative or customer service experience Excellent communicator Computer literate Ability to work towards deadlines Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search. Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Jan 27, 2020
Full time
2019 saw an amazing growth within this client and 2020 shows no sign of slowing down. As such, Nouvo are delighted to be recruiting for an Insurance Administrator in a role that offers fantastic training, career development - Oh and did I mention they have fantastic benefits as well? The Role Processing new claims and existing claims Underwriting policies and maintaining underwriting processes Maintaining work service standards Communicating with third parties for further information if required Dealing with incoming phone calls and general administration within the department About You A minimum of 6 months administrative or customer service experience Excellent communicator Computer literate Ability to work towards deadlines Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search. Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Claims Administrator Leeds City Centre Minimum 6 week temp contract possibly longer Pay Rate: £9.50 Working Hours: Monday - Friday 08.30 - 17.00 FREE PARKING Do you want to work for 1 of the TOP 5 EMPLOYERS WORLDWIDE?? Take advantage of the opportunity to showcase your skills covering a temporary position for a minimum of 6 weeks for this large global retailer. Working within their insurance and claims department, no 2 days will be the same. You will be responsible for administrative support within the department working alongside senior claims accessors and legal individuals covering all manner of tasks. Duties and responsibilities of the Claims Administrator *Handle incoming post (opening, date stamping, scanning onto the internal system) *Get the outgoing post enveloped and ready to take to the post room *Inputting new claims onto the internal claims management system *Matching up settlement cheques to letters *Archiving and arranging files *Scanning supplier invoices onto the individual file *Printing invoices, initialling and passing on to the team for processing Essential skills & knowledge required by the Claims Administrator *Insurance Claims knowledge & background *Administration experience *Excellent eye for detail and accurate *Proficient IT skills - MS Office *Able to work in a fast paced environment *Experience of working in a target-driven environment *Be self-motivated, confident and proactive *Ability to work collaboratively with others *Ability to organise and prioritise work *Ability to manage time effectively APPLICANTS MUST BE ABLE TO COMMIT TO THE FULL DURATION OF THIS CONTRACT AND COMMENCE EMPLOYMENT ALMOST IMMEDIATELY. If you have the required skills and experience required to fulfil this claims administrative role, click apply!
Jan 27, 2020
Seasonal
Claims Administrator Leeds City Centre Minimum 6 week temp contract possibly longer Pay Rate: £9.50 Working Hours: Monday - Friday 08.30 - 17.00 FREE PARKING Do you want to work for 1 of the TOP 5 EMPLOYERS WORLDWIDE?? Take advantage of the opportunity to showcase your skills covering a temporary position for a minimum of 6 weeks for this large global retailer. Working within their insurance and claims department, no 2 days will be the same. You will be responsible for administrative support within the department working alongside senior claims accessors and legal individuals covering all manner of tasks. Duties and responsibilities of the Claims Administrator *Handle incoming post (opening, date stamping, scanning onto the internal system) *Get the outgoing post enveloped and ready to take to the post room *Inputting new claims onto the internal claims management system *Matching up settlement cheques to letters *Archiving and arranging files *Scanning supplier invoices onto the individual file *Printing invoices, initialling and passing on to the team for processing Essential skills & knowledge required by the Claims Administrator *Insurance Claims knowledge & background *Administration experience *Excellent eye for detail and accurate *Proficient IT skills - MS Office *Able to work in a fast paced environment *Experience of working in a target-driven environment *Be self-motivated, confident and proactive *Ability to work collaboratively with others *Ability to organise and prioritise work *Ability to manage time effectively APPLICANTS MUST BE ABLE TO COMMIT TO THE FULL DURATION OF THIS CONTRACT AND COMMENCE EMPLOYMENT ALMOST IMMEDIATELY. If you have the required skills and experience required to fulfil this claims administrative role, click apply!
We are working with a very successful insurance organisation based centrally in Nottingham. They have a proven track record for delivering the very best service to their clients and a reputation for providing the best insurance covers within their field. They have a number of new positions following continued growth and we are seeking candidates that have a strong customer focused background, coupled by first class administration skills. You will also need to demonstrate that you have the ability to be self organised and be able to work across varying tasks. The basis of the role will be handling new business processing (no sales involved), issuing quotations, managing queries and mid term adjustments to policies and other general administration. The positions vary in respect to insurance knowledge requirements so we are open to see details for people that have a good solid administration background within a corporate sector or ideally candidates that have a good working knowledge of insurance. Id welcome the opportunity to discuss the position with you further. In the first instance please apply attaching your CV and I will contact you at your convenience. Working ours are Monday to Friday 9-5. A Full benefits package additional to competative salary.
Jan 27, 2020
Full time
We are working with a very successful insurance organisation based centrally in Nottingham. They have a proven track record for delivering the very best service to their clients and a reputation for providing the best insurance covers within their field. They have a number of new positions following continued growth and we are seeking candidates that have a strong customer focused background, coupled by first class administration skills. You will also need to demonstrate that you have the ability to be self organised and be able to work across varying tasks. The basis of the role will be handling new business processing (no sales involved), issuing quotations, managing queries and mid term adjustments to policies and other general administration. The positions vary in respect to insurance knowledge requirements so we are open to see details for people that have a good solid administration background within a corporate sector or ideally candidates that have a good working knowledge of insurance. Id welcome the opportunity to discuss the position with you further. In the first instance please apply attaching your CV and I will contact you at your convenience. Working ours are Monday to Friday 9-5. A Full benefits package additional to competative salary.
Insurance Case Handler (Entry position) Location: Twickenham Salary: Competitive with a great benefit package and study package Hours: Mon-Fri 9am- 17.00 Are you looking to start your career in a supportive, highly reputable and market leader within the insurance industry? If so, I have the perfect role for you. You will already be a natural problem solver and an analytical thinker and have great customer services skills. Responsibilities: Gain an in-depth learning of the insurance industry Receive technical training on claims service from start to finish Customer service and supporting clients through the claims process Embark on full training with the CII qualification Update the broking systems Manage key internal and external relationships The right candidate will have the following skills: Excellent communication skills with the ability to negotiate effectively Confident decision-making skills Ability to work under pressure Natural problem solver A genuine passion to get into the insurance industry Educated to A-Level or a recent graduate Ability to work well in a team For more information on this role please contact Sarah Nicholas on or apply today! Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.
Jan 27, 2020
Full time
Insurance Case Handler (Entry position) Location: Twickenham Salary: Competitive with a great benefit package and study package Hours: Mon-Fri 9am- 17.00 Are you looking to start your career in a supportive, highly reputable and market leader within the insurance industry? If so, I have the perfect role for you. You will already be a natural problem solver and an analytical thinker and have great customer services skills. Responsibilities: Gain an in-depth learning of the insurance industry Receive technical training on claims service from start to finish Customer service and supporting clients through the claims process Embark on full training with the CII qualification Update the broking systems Manage key internal and external relationships The right candidate will have the following skills: Excellent communication skills with the ability to negotiate effectively Confident decision-making skills Ability to work under pressure Natural problem solver A genuine passion to get into the insurance industry Educated to A-Level or a recent graduate Ability to work well in a team For more information on this role please contact Sarah Nicholas on or apply today! Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.
A highly regarded Insurance Company has a new opening in their international team to join them as a Spanish Speaking Insurance Administrator. You will support the underwriting and claims departments offering administrative support to both the London and Barcelona offices. You therefore must be fluent in both Spanish and English. Key duties include: Support Underwriters and claims staff in the delivery of an effective and efficient administration service. Efficiently clear, reserve and decline submissions for the underwriting teams Maintain accurate levels of data entry in all systems processing. Consistently meet service level agreements set by business teams. Provide professional service to brokers/underwriters in all interactions. Uphold team standards through supporting other team members in the Account Services team or in related teams in achieving their service/quality levels and targets, as required. Participate in cross-team and intra-team projects as required. Build effective working relationships with other team members. Comply with standards for timeliness, quality, professionalism and accuracy. Manage daily tasks to ensure business needs are consistently met. Quality review of submissions at direction of the manager. If successful you will be rewarded with an excellent package including paid travel (bus or train pass) free lunch, gym membership, excellent pension and bonus. To be considered it is essential that you are fluent in Spanish and English and have solid administration experience ideally within an insurance environment however other sectors will also be considered.
Jan 27, 2020
Full time
A highly regarded Insurance Company has a new opening in their international team to join them as a Spanish Speaking Insurance Administrator. You will support the underwriting and claims departments offering administrative support to both the London and Barcelona offices. You therefore must be fluent in both Spanish and English. Key duties include: Support Underwriters and claims staff in the delivery of an effective and efficient administration service. Efficiently clear, reserve and decline submissions for the underwriting teams Maintain accurate levels of data entry in all systems processing. Consistently meet service level agreements set by business teams. Provide professional service to brokers/underwriters in all interactions. Uphold team standards through supporting other team members in the Account Services team or in related teams in achieving their service/quality levels and targets, as required. Participate in cross-team and intra-team projects as required. Build effective working relationships with other team members. Comply with standards for timeliness, quality, professionalism and accuracy. Manage daily tasks to ensure business needs are consistently met. Quality review of submissions at direction of the manager. If successful you will be rewarded with an excellent package including paid travel (bus or train pass) free lunch, gym membership, excellent pension and bonus. To be considered it is essential that you are fluent in Spanish and English and have solid administration experience ideally within an insurance environment however other sectors will also be considered.
"A superb opportunity to join a well-known and established Financial Services Company." Our client is one of the UK's leading insurance companies who provide thousands of clients with guidance on creating the insurance solutions that best protect their assets, revenues, people and lifestyle. Building on the success and growth of their existing team, they now have an exciting opportunity for an Insurance Administrator to join their growing team in Bristol. You will need to be positive and self-motivated with excellent communication skills. You will have excellent interpersonal skills with a natural ability to build rapport. The role: To work as part of the wider client services team to provide a professional service and day to day support to our clients and colleagues. To work with our client's providers and clients to: Maintain accurate data e.g. membership/products and services information/claims/financial data; Obtain information for other team members which they can pass on to clients paying attention to cross-referencing and checking details. Produce and maintain accurate and complete documentation /correspondence in a compliant manner with timescales confirmed by Divisional service level agreements (SLAs) for both new business and on-going business requirements e.g. annual renewal/review. Respond to clients and sales executive/Consultant/Financial Planners queries in a timely manner and accurately by using and amending standard letter, writing clearly, concisely and professionally. To prioritise workload and client requests To ensure all business activity is logged to ensure revenue is accurately recorded and documented. To be the first point of contact to provide clients with professional support and accurate information with regards to their product and services whilst demonstrating the company values. Escalating issues to the Sales Executive/Consultant/Financial Planner or Team Leader where appropriate. To ensure the efficient and accurate production of all reports and correspondence to clients. To provide relevant information to the sales team to ensure sales opportunities/menu sales are realised. Skills and Experience: Client Service/Stakeholder Management experience Knowledge of internal operational processes and systems Company and Market knowledge Compliance and Operational Risk knowledge and experience Harvard Associates takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorise Harvard Associates to store your personal data in its electronic database, for the purpose of assessing your suitability for this and future job vacancies. If at any time you want your personal data to be deleted, you simply need to notify Harvard Associates. We will not share your personal data with any third party without your prior consent. Harvard Associates provides services as an Employment Consultancy and is committed to equal opportunities for all candidates.
Jan 27, 2020
Full time
"A superb opportunity to join a well-known and established Financial Services Company." Our client is one of the UK's leading insurance companies who provide thousands of clients with guidance on creating the insurance solutions that best protect their assets, revenues, people and lifestyle. Building on the success and growth of their existing team, they now have an exciting opportunity for an Insurance Administrator to join their growing team in Bristol. You will need to be positive and self-motivated with excellent communication skills. You will have excellent interpersonal skills with a natural ability to build rapport. The role: To work as part of the wider client services team to provide a professional service and day to day support to our clients and colleagues. To work with our client's providers and clients to: Maintain accurate data e.g. membership/products and services information/claims/financial data; Obtain information for other team members which they can pass on to clients paying attention to cross-referencing and checking details. Produce and maintain accurate and complete documentation /correspondence in a compliant manner with timescales confirmed by Divisional service level agreements (SLAs) for both new business and on-going business requirements e.g. annual renewal/review. Respond to clients and sales executive/Consultant/Financial Planners queries in a timely manner and accurately by using and amending standard letter, writing clearly, concisely and professionally. To prioritise workload and client requests To ensure all business activity is logged to ensure revenue is accurately recorded and documented. To be the first point of contact to provide clients with professional support and accurate information with regards to their product and services whilst demonstrating the company values. Escalating issues to the Sales Executive/Consultant/Financial Planner or Team Leader where appropriate. To ensure the efficient and accurate production of all reports and correspondence to clients. To provide relevant information to the sales team to ensure sales opportunities/menu sales are realised. Skills and Experience: Client Service/Stakeholder Management experience Knowledge of internal operational processes and systems Company and Market knowledge Compliance and Operational Risk knowledge and experience Harvard Associates takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorise Harvard Associates to store your personal data in its electronic database, for the purpose of assessing your suitability for this and future job vacancies. If at any time you want your personal data to be deleted, you simply need to notify Harvard Associates. We will not share your personal data with any third party without your prior consent. Harvard Associates provides services as an Employment Consultancy and is committed to equal opportunities for all candidates.
This is a great opportunity for an individual who has a grounding in Insurance to join a well established Brokerage and develop into a Commercial Account Handling role. This position will involve all aspects of insurance administration including dealing with queries from clients, brokers and underwriters, dealing with renewals and mid term adjustments, managing the renewal diary, handling policy documentation and dealing with payments. Applications are welcome from individuals with excellent customer service and organisational skills and some experience gained within an insurance based role.
Jan 27, 2020
Full time
This is a great opportunity for an individual who has a grounding in Insurance to join a well established Brokerage and develop into a Commercial Account Handling role. This position will involve all aspects of insurance administration including dealing with queries from clients, brokers and underwriters, dealing with renewals and mid term adjustments, managing the renewal diary, handling policy documentation and dealing with payments. Applications are welcome from individuals with excellent customer service and organisational skills and some experience gained within an insurance based role.
Gap professional are operating as an employment agency on behalf of its client who are looking for a business Support Administrator to join their insurance department. Job Type: Permanent Location: Chippenham Hours of work: Monday - Fridays 9am- 5pm Salary: £18,000 Summary: This role is to provide business support to the insurance sales team an liaise with new and existing customers to ensure that we are FCA compliant and getting people on cover efficiently and effectively. This is a customer service focused role and dealing with clients mainly by telephone and e-mail. Responsibilities: Excellent attention to detail Excellent IT skills and proven experience in an administration role Achieve personal objectives Ability to resolve queries Adhere to the company processes Deliver your individual PDP Achieve own and team objectives Comply with legal, regularity and industry codes of practice. Demonstrate strong customer focus, and excellent customer service skills Respond promptly to customer needs and take responsibility for customer concerns Assist office with Adjustments and cancellations Collect any outstanding premiums generated as a result of sales and make sure these premiums are prepared on the SSP system correctly to enable the accounts dept to pay the insurers. Answer inbound calls within 3 rings Deal with customers by phone and potential walk-in customers promptly and politely Assist office/colleagues to provide an advised sales service to clients Resolve queries Liaise with Insurers Liaise with Kindertons on client motor claims Be pro-active & turn enquiry calls in to sales Assist office to sell additional products to existing clients Work to targets Action company and client post Handle cash, cheques, and process credit/debit card payments Requirements: GCSE Maths and English grades A-C is essential Knowledge of insurance Sales or retail experience Clean driving license is desirable Benefits: Good rates of pay with an annual pay review and bonus scheme Generous holiday entitlement Pension scheme Good promotion of social activities and events A fun and friendly working environment Closing date is 9th February 2020 To Apply please follow the application process for the site this job is advertised on or email your CV to . By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future Gap professional are operating as an employment agency on behalf of its client who are looking for a business Support Administrator to join their insurance department.
Jan 27, 2020
Full time
Gap professional are operating as an employment agency on behalf of its client who are looking for a business Support Administrator to join their insurance department. Job Type: Permanent Location: Chippenham Hours of work: Monday - Fridays 9am- 5pm Salary: £18,000 Summary: This role is to provide business support to the insurance sales team an liaise with new and existing customers to ensure that we are FCA compliant and getting people on cover efficiently and effectively. This is a customer service focused role and dealing with clients mainly by telephone and e-mail. Responsibilities: Excellent attention to detail Excellent IT skills and proven experience in an administration role Achieve personal objectives Ability to resolve queries Adhere to the company processes Deliver your individual PDP Achieve own and team objectives Comply with legal, regularity and industry codes of practice. Demonstrate strong customer focus, and excellent customer service skills Respond promptly to customer needs and take responsibility for customer concerns Assist office with Adjustments and cancellations Collect any outstanding premiums generated as a result of sales and make sure these premiums are prepared on the SSP system correctly to enable the accounts dept to pay the insurers. Answer inbound calls within 3 rings Deal with customers by phone and potential walk-in customers promptly and politely Assist office/colleagues to provide an advised sales service to clients Resolve queries Liaise with Insurers Liaise with Kindertons on client motor claims Be pro-active & turn enquiry calls in to sales Assist office to sell additional products to existing clients Work to targets Action company and client post Handle cash, cheques, and process credit/debit card payments Requirements: GCSE Maths and English grades A-C is essential Knowledge of insurance Sales or retail experience Clean driving license is desirable Benefits: Good rates of pay with an annual pay review and bonus scheme Generous holiday entitlement Pension scheme Good promotion of social activities and events A fun and friendly working environment Closing date is 9th February 2020 To Apply please follow the application process for the site this job is advertised on or email your CV to . By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future Gap professional are operating as an employment agency on behalf of its client who are looking for a business Support Administrator to join their insurance department.
Gap professional are operating as an employment agency on behalf of its client who are looking for a Business Support Administrator to join their insurance department. Job Type: Permanent Location: Swindon Hours of work: Monday - Fridays 9am- 5pm Salary: £18,000 Summary: This role is to provide business support to the insurance sales team an liaise with new and existing customers to ensure that we are FCA compliant and getting people on cover efficiently and effectively. This is a customer service focused role and dealing with clients mainly by telephone and e-mail. Responsibilities: Excellent attention to detail Excellent IT skills and proven experience in an administration role Achieve personal objectives Ability to resolve queries Adhere to the company processes Deliver your individual PDP Achieve own and team objectives Comply with legal, regularity and industry codes of practice. Demonstrate strong customer focus, and excellent customer service skills Respond promptly to customer needs and take responsibility for customer concerns Assist office with Adjustments and cancellations Collect any outstanding premiums generated as a result of sales and make sure these premiums are prepared on the SSP system correctly to enable the accounts dept to pay the insurers. Answer inbound calls within 3 rings Deal with customers by phone and potential walk-in customers promptly and politely Assist office/colleagues to provide an advised sales service to clients Resolve queries Liaise with Insurers Liaise with Kindertons on client motor claims Be pro-active & turn enquiry calls in to sales Assist office to sell additional products to existing clients Work to targets Action company and client post Handle cash, cheques, and process credit/debit card payments Requirements: GCSE Maths and English grades A-C is essential Knowledge of insurance Sales or retail experience Clean driving license is desirable Benefits: Good rates of pay with an annual pay review and bonus scheme Generous holiday entitlement Pension scheme Good promotion of social activities and events A fun and friendly working environment Closing date is 9th February 2020 To Apply please follow the application process for the site this job is advertised on or email your CV to . By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Jan 27, 2020
Full time
Gap professional are operating as an employment agency on behalf of its client who are looking for a Business Support Administrator to join their insurance department. Job Type: Permanent Location: Swindon Hours of work: Monday - Fridays 9am- 5pm Salary: £18,000 Summary: This role is to provide business support to the insurance sales team an liaise with new and existing customers to ensure that we are FCA compliant and getting people on cover efficiently and effectively. This is a customer service focused role and dealing with clients mainly by telephone and e-mail. Responsibilities: Excellent attention to detail Excellent IT skills and proven experience in an administration role Achieve personal objectives Ability to resolve queries Adhere to the company processes Deliver your individual PDP Achieve own and team objectives Comply with legal, regularity and industry codes of practice. Demonstrate strong customer focus, and excellent customer service skills Respond promptly to customer needs and take responsibility for customer concerns Assist office with Adjustments and cancellations Collect any outstanding premiums generated as a result of sales and make sure these premiums are prepared on the SSP system correctly to enable the accounts dept to pay the insurers. Answer inbound calls within 3 rings Deal with customers by phone and potential walk-in customers promptly and politely Assist office/colleagues to provide an advised sales service to clients Resolve queries Liaise with Insurers Liaise with Kindertons on client motor claims Be pro-active & turn enquiry calls in to sales Assist office to sell additional products to existing clients Work to targets Action company and client post Handle cash, cheques, and process credit/debit card payments Requirements: GCSE Maths and English grades A-C is essential Knowledge of insurance Sales or retail experience Clean driving license is desirable Benefits: Good rates of pay with an annual pay review and bonus scheme Generous holiday entitlement Pension scheme Good promotion of social activities and events A fun and friendly working environment Closing date is 9th February 2020 To Apply please follow the application process for the site this job is advertised on or email your CV to . By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
QBE's European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd's and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects. The Opportunity: The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise You will be responsible to efficiently handle a dedicated caseload of claims including all aspects of core/complex medical malpractice, pharmaceutical and Clinical trial claims. Your Responsibilities For This Role May Include, But Are Not Limited To: Accurately triaging and managing claim files through to settlement, prioritising new and existing work appropriately. Enthusiastically seeking to establish liability and indemnity on all claims Delivering a world class service to customers Handling all claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible Producing ad-hoc claims reports for stakeholders as required Maintaining relationships with stakeholders Being part of a market-leading claims team with a focus on quality customer service Develop and maintain an in-depth knowledge of legal & regulatory matters. You Will Need To Be Able To Demonstrate The Following Qualities And Abilities: Effective communication skills, written and verbal Have an in-depth experience of handling complex injury claims and/or clinical negligence, medical malpractice and/or specialty claims Confidence in presenting to clients and brokers Experience in multiple jurisdictions Developed investigation and negotiation skills Ability to travel for customer and key stakeholder meetings Relationship management skills Ability to work on own initiative Effective workload-organisation skills, with the ability to work under pressure Comfortable with manipulating data and producing reports with ability to use MS Office applications and ECF A strong team player At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. Search for QBE on Vercida to learn more about our Diversity and Inclusion programmes and policies.
Jan 27, 2020
Full time
QBE's European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd's and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects. The Opportunity: The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise You will be responsible to efficiently handle a dedicated caseload of claims including all aspects of core/complex medical malpractice, pharmaceutical and Clinical trial claims. Your Responsibilities For This Role May Include, But Are Not Limited To: Accurately triaging and managing claim files through to settlement, prioritising new and existing work appropriately. Enthusiastically seeking to establish liability and indemnity on all claims Delivering a world class service to customers Handling all claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible Producing ad-hoc claims reports for stakeholders as required Maintaining relationships with stakeholders Being part of a market-leading claims team with a focus on quality customer service Develop and maintain an in-depth knowledge of legal & regulatory matters. You Will Need To Be Able To Demonstrate The Following Qualities And Abilities: Effective communication skills, written and verbal Have an in-depth experience of handling complex injury claims and/or clinical negligence, medical malpractice and/or specialty claims Confidence in presenting to clients and brokers Experience in multiple jurisdictions Developed investigation and negotiation skills Ability to travel for customer and key stakeholder meetings Relationship management skills Ability to work on own initiative Effective workload-organisation skills, with the ability to work under pressure Comfortable with manipulating data and producing reports with ability to use MS Office applications and ECF A strong team player At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. Search for QBE on Vercida to learn more about our Diversity and Inclusion programmes and policies.
The Business Analyst (BA) will be responsible for gathering and understanding the business needs with some overseas travel on a client site in relation to a defined set of enhancements. The BA will then ensure that the requirements are accurately documented and manage the sign off process of these with the client. The BA will be working across a range of enhancements both simple and complex. A key part of the role will be to manage scope with the client. The Role The BA will then ensure that the requirements are accurately documented and manage the sign off process of these with the client. The BA will be working across a range of enhancements both simple and complex. A key part of the role will be to manage scope with the client. Specifically the successful candidate should meet the following: Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: Project Request Form, Business Requirements Document and Use cases. Successfully engage in multiple initiatives simultaneously Work independently with users to define concepts and under directions of project managers. Develop requirements specifications according to standard templates using natural language. When complete run requirement walkthroughs with the client and gathered feedback and amend as necessary. The Requirements Relevant experience of successfully undertaking the business analysis role ideally within the pensions industry Strong analytical and problem solving skills Knowledge of a range of project and system delivery methodologies. Knowledge or experience with various process improvement methodologies. Ability to work individually or collaborate as part of a team. Flexible and "can do" approach. Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement. Strong organisational abilities and flexibility to work in a performance driven environment managing multiple project priorities. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executive, managers and subject matter experts. The ability to manage the scope and push back where necessary. Equal Opportunities Employer
Jan 27, 2020
Full time
The Business Analyst (BA) will be responsible for gathering and understanding the business needs with some overseas travel on a client site in relation to a defined set of enhancements. The BA will then ensure that the requirements are accurately documented and manage the sign off process of these with the client. The BA will be working across a range of enhancements both simple and complex. A key part of the role will be to manage scope with the client. The Role The BA will then ensure that the requirements are accurately documented and manage the sign off process of these with the client. The BA will be working across a range of enhancements both simple and complex. A key part of the role will be to manage scope with the client. Specifically the successful candidate should meet the following: Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: Project Request Form, Business Requirements Document and Use cases. Successfully engage in multiple initiatives simultaneously Work independently with users to define concepts and under directions of project managers. Develop requirements specifications according to standard templates using natural language. When complete run requirement walkthroughs with the client and gathered feedback and amend as necessary. The Requirements Relevant experience of successfully undertaking the business analysis role ideally within the pensions industry Strong analytical and problem solving skills Knowledge of a range of project and system delivery methodologies. Knowledge or experience with various process improvement methodologies. Ability to work individually or collaborate as part of a team. Flexible and "can do" approach. Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement. Strong organisational abilities and flexibility to work in a performance driven environment managing multiple project priorities. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executive, managers and subject matter experts. The ability to manage the scope and push back where necessary. Equal Opportunities Employer
Are you driven by sales targets? Are you motivated by earning bonus? Are you hungry to succeed? How does working in a niche insurance area appeal to you? I would like to speak to sales / customer service advisors with motor insurance sales experience who are keen to work for a national broker, offering a professional service to a niche clientele. You will handle inbound and outbound calls with all leads are provided. Working hours are Monday to Friday 9am to 5pm. Basis salary to £20,000 plus competitive bonus plan. For more information on this role, please contact Elaine McCrink. HRC Recruitment is an equal opportunities employer and all applications will be treated as such. ? HRC Recruitment acts as both an employment business and an employment agency.
Jan 27, 2020
Full time
Are you driven by sales targets? Are you motivated by earning bonus? Are you hungry to succeed? How does working in a niche insurance area appeal to you? I would like to speak to sales / customer service advisors with motor insurance sales experience who are keen to work for a national broker, offering a professional service to a niche clientele. You will handle inbound and outbound calls with all leads are provided. Working hours are Monday to Friday 9am to 5pm. Basis salary to £20,000 plus competitive bonus plan. For more information on this role, please contact Elaine McCrink. HRC Recruitment is an equal opportunities employer and all applications will be treated as such. ? HRC Recruitment acts as both an employment business and an employment agency.
Gap professional are operating as an employment agency on behalf of its client, a reputable based company who are looking for a Insurance Consultant Job Type: Permanent Location: Chippenham Hours of work: Monday to Friday - 9-5.30pm and every other Saturday 9-12.30pm Salary: £18-25,000 DOE Requirements: Responsible for hitting and exceeding target Ensure that all work is FCA compliant and provide the highest of customer service to our potential and existing clients Integrate into the New Business Section Excellent attention to detail Responsibilities: As a Deal confidently with clients over the telephone Respond to day to day client queries and adjustments New Business quotations Filtering lead generation quotes Ensuring targets and income are met over the expenditure of the lead generation Day to day liaison with insurers, and maintaining good relations with Underwriters. You can efficiently process new business documents and collect insurance premiums and setup payment plans, in a correct and compliant manner. Providing new business quotations to achieve daily/monthly targets Researching policies from different insurers Arranging insurance cover Negotiating the best deals Dealing with renewals Helping to change existing policies Collecting any premiums Processing accounts Preparing reports for underwriters Experience: Demonstrate strong communication skills, an enthusiastic sales ability and work in a fast-paced environment Deal confidently with clients face to face and over the telephone Be self-motivated and be highly driven individuals Experienced Sales professional Experience in personal lines insurance sector (preferred) Excellent communication skills, in both a verbal and written form A great team player and collaborator Ability to build and maintain relationships internally and with customers Honest and trustworthy Professional, positive disposition Excellent organisation skills Benefits: Attractive salary Holiday entitlement Pension Life Cover Please note that previous candidates need not apply, and the successful candidate will be subject to FCA Regulatory checks including, but not limited to, Credit, DBS, ID and Sanctions checks. We cannot proceed with your application if you do not consent to these checks. Closing date is 9th October 2019 To Apply please follow the application process for the site this job is advertised on or email your CV By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Jan 27, 2020
Full time
Gap professional are operating as an employment agency on behalf of its client, a reputable based company who are looking for a Insurance Consultant Job Type: Permanent Location: Chippenham Hours of work: Monday to Friday - 9-5.30pm and every other Saturday 9-12.30pm Salary: £18-25,000 DOE Requirements: Responsible for hitting and exceeding target Ensure that all work is FCA compliant and provide the highest of customer service to our potential and existing clients Integrate into the New Business Section Excellent attention to detail Responsibilities: As a Deal confidently with clients over the telephone Respond to day to day client queries and adjustments New Business quotations Filtering lead generation quotes Ensuring targets and income are met over the expenditure of the lead generation Day to day liaison with insurers, and maintaining good relations with Underwriters. You can efficiently process new business documents and collect insurance premiums and setup payment plans, in a correct and compliant manner. Providing new business quotations to achieve daily/monthly targets Researching policies from different insurers Arranging insurance cover Negotiating the best deals Dealing with renewals Helping to change existing policies Collecting any premiums Processing accounts Preparing reports for underwriters Experience: Demonstrate strong communication skills, an enthusiastic sales ability and work in a fast-paced environment Deal confidently with clients face to face and over the telephone Be self-motivated and be highly driven individuals Experienced Sales professional Experience in personal lines insurance sector (preferred) Excellent communication skills, in both a verbal and written form A great team player and collaborator Ability to build and maintain relationships internally and with customers Honest and trustworthy Professional, positive disposition Excellent organisation skills Benefits: Attractive salary Holiday entitlement Pension Life Cover Please note that previous candidates need not apply, and the successful candidate will be subject to FCA Regulatory checks including, but not limited to, Credit, DBS, ID and Sanctions checks. We cannot proceed with your application if you do not consent to these checks. Closing date is 9th October 2019 To Apply please follow the application process for the site this job is advertised on or email your CV By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Hastings Direct, Data Analyst Are you commercially and analytically minded and looking to play a fundamental role in an exciting and evolving product? The Telematics team (based in our Bexhill HQ) is a forward-thinking team looking to revolutionize and shape the way we look at insurance in the future. This exciting new role would place you in the heart of the analytical & pricing team where you can influence and drive strategic initiatives central to achieving our group objectives. A STEM degree and experience is advantageous but, if you have strong baseline skills in software such as Excel and a keen desire to learn, the supportive Telematics team will invest in your development. You will learn from the experts and be able to carve out your career in a role that will give you exposure to some key senior partners and departments crucial to the success of our business. The Role The purpose of this role is to act as the key point of contact for the Telematics team to complete analysis in a variety of areas to inform both commercial and customer outcomes using key analysis. Your remit will include the following; Building and delivering robust MI and BI reporting to provide oversight to key stakeholders to support trading and business decisions, with a view of identifying key trends, spotting trading anomalies and working with the data analytics & pricing manager to take action to support performance Key point of contact for technical, data and analytical requests to support wider business functions in achieving the wider group's objectives End-to-end responsibility for the implementation and testing of retail pricing changes and practices, providing detailed impact analysis for company and customer Conduct ad hoc analysis, creating & testing various hypotheses raised by the team Ownership of key business processes ensuring delivery within agreed timeframes, with an eye to improve the team's productivity via automated solutions Required experience Highly analytical; able to clean, scrutinize and interrogate high volumes of complex data and translate into meaningful reports, insights and high level management information Have a passion for data quality and integrity, cleansing and querying data from structured databases Advanced skills in the use of MS office applications Good communication and presentation skills (both verbal and written) Keen eye for detail Pro-active approach to driving change Confidence to express opinions and challenge others Educated to A level in a numerical field (minimum) Desirable Advantageous to have a BSc/MSc in Statistics / Computer Science / Physics / Operational Research / Engineering / Maths or other quantitative field Experience working with analytical, statistical & data manipulation packages (e.g. SQL, R, Python etc.) Strong knowledge of Insurance market & competitors Proven research skills, including ability to formulate hypotheses and identify ways to prove or disprove these with targeted tests Experience delivering commercial targets Personal attributes As a growing business, your role can really help make an impact on both the development and delivery of this function - it will be exciting, busy, varied and challenging so a roll sleeves up, hands-on approach is an absolute must. Natural problem solver who communicates effectively to all stakeholders. This is a dynamic, fast paced working environment - candidates should be comfortable working within that setting and demonstrate a proactive working style. Great attention to detail - systematic approach to managing your workload. Embraces opportunities to develop and learn - shows a great level of self-awareness and drive. Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application - Flexible working opportunities working 1-2 days a week from home Up to 5% bonus earning potential 25 days holiday Competitive pension Flexible benefits - buy or sell holidays, opt in dental and healthcare cash plans Discounted Hastings Direct products A test and learn culture Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Jan 27, 2020
Full time
Hastings Direct, Data Analyst Are you commercially and analytically minded and looking to play a fundamental role in an exciting and evolving product? The Telematics team (based in our Bexhill HQ) is a forward-thinking team looking to revolutionize and shape the way we look at insurance in the future. This exciting new role would place you in the heart of the analytical & pricing team where you can influence and drive strategic initiatives central to achieving our group objectives. A STEM degree and experience is advantageous but, if you have strong baseline skills in software such as Excel and a keen desire to learn, the supportive Telematics team will invest in your development. You will learn from the experts and be able to carve out your career in a role that will give you exposure to some key senior partners and departments crucial to the success of our business. The Role The purpose of this role is to act as the key point of contact for the Telematics team to complete analysis in a variety of areas to inform both commercial and customer outcomes using key analysis. Your remit will include the following; Building and delivering robust MI and BI reporting to provide oversight to key stakeholders to support trading and business decisions, with a view of identifying key trends, spotting trading anomalies and working with the data analytics & pricing manager to take action to support performance Key point of contact for technical, data and analytical requests to support wider business functions in achieving the wider group's objectives End-to-end responsibility for the implementation and testing of retail pricing changes and practices, providing detailed impact analysis for company and customer Conduct ad hoc analysis, creating & testing various hypotheses raised by the team Ownership of key business processes ensuring delivery within agreed timeframes, with an eye to improve the team's productivity via automated solutions Required experience Highly analytical; able to clean, scrutinize and interrogate high volumes of complex data and translate into meaningful reports, insights and high level management information Have a passion for data quality and integrity, cleansing and querying data from structured databases Advanced skills in the use of MS office applications Good communication and presentation skills (both verbal and written) Keen eye for detail Pro-active approach to driving change Confidence to express opinions and challenge others Educated to A level in a numerical field (minimum) Desirable Advantageous to have a BSc/MSc in Statistics / Computer Science / Physics / Operational Research / Engineering / Maths or other quantitative field Experience working with analytical, statistical & data manipulation packages (e.g. SQL, R, Python etc.) Strong knowledge of Insurance market & competitors Proven research skills, including ability to formulate hypotheses and identify ways to prove or disprove these with targeted tests Experience delivering commercial targets Personal attributes As a growing business, your role can really help make an impact on both the development and delivery of this function - it will be exciting, busy, varied and challenging so a roll sleeves up, hands-on approach is an absolute must. Natural problem solver who communicates effectively to all stakeholders. This is a dynamic, fast paced working environment - candidates should be comfortable working within that setting and demonstrate a proactive working style. Great attention to detail - systematic approach to managing your workload. Embraces opportunities to develop and learn - shows a great level of self-awareness and drive. Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application - Flexible working opportunities working 1-2 days a week from home Up to 5% bonus earning potential 25 days holiday Competitive pension Flexible benefits - buy or sell holidays, opt in dental and healthcare cash plans Discounted Hastings Direct products A test and learn culture Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Are you an experienced and successful Project Manager or Business Manager? Are you passionate about making a difference and helping others? Interested in empowering young people to reach their potential? Consider the role of an Impact & Legacy Manager for Reed in Partnership on the NCS programme! About us We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services. NCS (National Citizen Service) is a youth programme that runs across England and Northern Ireland. We exist to engage, unite and empower young people, building your confidence so you can go out there and achieve your dreams, no matter where you're from or what your background is. The role The Impact and Legacy Manager will lead, manage and facilitate the impact of NCS programme with NCS graduates, companies and other organisations throughout extension phase and beyond, and to measure and report upon this impact to the programme director, wider business, NCS Trust and other stakeholders. This challenging role will involve leading on and driving the Impact and Legacy function. The Impact and Legacy Manager will be responsible for engaging with a range of private, public and voluntary sector organisations and driving their involvement with NCS. This role will also involve extensive work with our NCS Graduates including organising graduate events, sourcing graduate opportunities and establishing and managing local and regional Youth Boards across the contract package area. Key responsibilities Stakeholder engagement - Identify and work with suitable organisations to work with the NCS programme, and build and develop the Employer and Volunteering Offering. NCS Graduate Engagement - Work with sub-contracted partners to support the recruitment of NCS graduates to participate in (and run) Graduate Associations and Youth Boards. Impact Measurement - Work in conjunction with the Quality Manager to assess the impact of the programme and produce reports to demonstrate programme outcomes. General Programme Support - Liaise with delivery partners to secure information on periodic performance, request management information or information on the content/quality of services provided, as well as providing support to the Programme Director in the day-to-day management of the NCS contract. Person specification Experience in an administrative role. A minimum of 2 A-Levels or an equivalent Level 3 Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification); OR achievement of a Level 2 in Literacy Assessment at interview stage. Experience of programme or project delivery and liaising with partners, which would support effective day-to-day communication with partners. Experience of working either with young people or delivering a project which supports young people and an understanding of the potential barriers faced by young people to accessing services. Technical skills including; strong administration skills, good computer/technology skills, basic numeracy skills, good written communication and record keeping skills. Willingness to travel across the West Midlands area. Disability Confident Commitment We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview for disabled applicants who meet the minimum criteria.
Jan 27, 2020
Full time
Are you an experienced and successful Project Manager or Business Manager? Are you passionate about making a difference and helping others? Interested in empowering young people to reach their potential? Consider the role of an Impact & Legacy Manager for Reed in Partnership on the NCS programme! About us We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services. NCS (National Citizen Service) is a youth programme that runs across England and Northern Ireland. We exist to engage, unite and empower young people, building your confidence so you can go out there and achieve your dreams, no matter where you're from or what your background is. The role The Impact and Legacy Manager will lead, manage and facilitate the impact of NCS programme with NCS graduates, companies and other organisations throughout extension phase and beyond, and to measure and report upon this impact to the programme director, wider business, NCS Trust and other stakeholders. This challenging role will involve leading on and driving the Impact and Legacy function. The Impact and Legacy Manager will be responsible for engaging with a range of private, public and voluntary sector organisations and driving their involvement with NCS. This role will also involve extensive work with our NCS Graduates including organising graduate events, sourcing graduate opportunities and establishing and managing local and regional Youth Boards across the contract package area. Key responsibilities Stakeholder engagement - Identify and work with suitable organisations to work with the NCS programme, and build and develop the Employer and Volunteering Offering. NCS Graduate Engagement - Work with sub-contracted partners to support the recruitment of NCS graduates to participate in (and run) Graduate Associations and Youth Boards. Impact Measurement - Work in conjunction with the Quality Manager to assess the impact of the programme and produce reports to demonstrate programme outcomes. General Programme Support - Liaise with delivery partners to secure information on periodic performance, request management information or information on the content/quality of services provided, as well as providing support to the Programme Director in the day-to-day management of the NCS contract. Person specification Experience in an administrative role. A minimum of 2 A-Levels or an equivalent Level 3 Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification); OR achievement of a Level 2 in Literacy Assessment at interview stage. Experience of programme or project delivery and liaising with partners, which would support effective day-to-day communication with partners. Experience of working either with young people or delivering a project which supports young people and an understanding of the potential barriers faced by young people to accessing services. Technical skills including; strong administration skills, good computer/technology skills, basic numeracy skills, good written communication and record keeping skills. Willingness to travel across the West Midlands area. Disability Confident Commitment We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview for disabled applicants who meet the minimum criteria.
Trainee Claims Handler Dorking This is a really good progressive role, starting on £16,500 - 2 year milestone, salary increase every 4 months for this period. Bonus at Christmas (around £1000) and bonus in March. After the initial training has been completed (approx. 3 - 6 months) you will take responsibility for own case load including fire, theft, windscreen claims and eventually some non-serious personal injury, dealing with solicitors, insurance brokers, loss adjusters and direct contact with customers and third parties. Key Responsibilities: Ensure that allocated claims are fully investigated. Act as the key contact for specific customers/brokers. Communicate with policyholders, solicitors and others by telephone and in writing. Identify opportunities to make recoveries and follow the recovery through. Maintain accurate estimates on outstanding claims so the appropriate reserve can be made for each claim. Work within the team to ensure that all claims are settled within appropriate time scales. Work flexibly within the team, assisting colleagues wherever pressure is greatest to enhance overall team performance. Qualifications and Experience: 5 GCSE passes or equivalent (grades A-C) including English Language & Literature, and Mathematics. Experience of working in an office. Excellent communication skills. Computer skills. Headstart Employment is an Equal Opportunity Employer
Jan 27, 2020
Full time
Trainee Claims Handler Dorking This is a really good progressive role, starting on £16,500 - 2 year milestone, salary increase every 4 months for this period. Bonus at Christmas (around £1000) and bonus in March. After the initial training has been completed (approx. 3 - 6 months) you will take responsibility for own case load including fire, theft, windscreen claims and eventually some non-serious personal injury, dealing with solicitors, insurance brokers, loss adjusters and direct contact with customers and third parties. Key Responsibilities: Ensure that allocated claims are fully investigated. Act as the key contact for specific customers/brokers. Communicate with policyholders, solicitors and others by telephone and in writing. Identify opportunities to make recoveries and follow the recovery through. Maintain accurate estimates on outstanding claims so the appropriate reserve can be made for each claim. Work within the team to ensure that all claims are settled within appropriate time scales. Work flexibly within the team, assisting colleagues wherever pressure is greatest to enhance overall team performance. Qualifications and Experience: 5 GCSE passes or equivalent (grades A-C) including English Language & Literature, and Mathematics. Experience of working in an office. Excellent communication skills. Computer skills. Headstart Employment is an Equal Opportunity Employer
Complaints Handler Salary: Dependant on experience Hours: Monday - Friday, 08:30am - 17:00pm or 09:00am - 17:30pm Location: St Ives, Cambridgeshire About Our Client My client specialises in classic car and 4x4 insurance and is part of a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are in The Times Top 100 Companies to work for. The Job Role Investigating customer complaints and responding with a fair outcome-based Interacting and giving feedback to team leaders and departmental managers Taking an active role in investigations and problem-solving activities and taking immediate action on urgent issues i.e. brand threatening and FOS complaints Highlighting any issues and suggested improvements in our products, processes and our people The Successful Applicant Experience of handling complaints Excellent communication skills Good letter writing skills Ability to work on own initiative and take responsibilities for own workload What's on Offer 22 days annual leave plus bank holidays 5% pension contribution scheme Healthcare benefits Life assurance Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more
Jan 27, 2020
Full time
Complaints Handler Salary: Dependant on experience Hours: Monday - Friday, 08:30am - 17:00pm or 09:00am - 17:30pm Location: St Ives, Cambridgeshire About Our Client My client specialises in classic car and 4x4 insurance and is part of a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are in The Times Top 100 Companies to work for. The Job Role Investigating customer complaints and responding with a fair outcome-based Interacting and giving feedback to team leaders and departmental managers Taking an active role in investigations and problem-solving activities and taking immediate action on urgent issues i.e. brand threatening and FOS complaints Highlighting any issues and suggested improvements in our products, processes and our people The Successful Applicant Experience of handling complaints Excellent communication skills Good letter writing skills Ability to work on own initiative and take responsibilities for own workload What's on Offer 22 days annual leave plus bank holidays 5% pension contribution scheme Healthcare benefits Life assurance Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more
This is a brand new position sitting in our Underwriting department and reporting into the Product Development Manager. Working in a small team of experts, and as part of a wider Underwriting department you can expect your day to include the following; Developing and implementing applications and programs for the Product Change processes Developing and maintaining Advantage Polaris products (Car, CV, Bike and Home) Testing developed products to ensure quality of work Mentoring and support other team members If you are skilled in C# or Polaris Development please do get in touch. The Role Your remit will include the following; Develop and maintain Advantage Polaris products (Car, Bike, CV and Home) Design and write programs that offer automated solutions to existing or new processes Using Radar, SQL, the test harness and any other software as appropriate ensure Polaris programs developed are an accurate representation of the underwriting product rules and tables Deliver product updates to agreed time frames Assess and feedback where appropriate the feasibility of alternative solutions where appropriate Undertake projects assigned to the product development area and see such projects through to completion in a timely, efficient and cost effective manner. Provide support on companywide projects Ensure completion of all training as mandated by the company and regulated by the FCA. Required experience & qualification Experience in VB, C#, Java, Python or similar programming languages Good Understanding of SQL and VBA Experience of contributing to the delivery of projects using structured project management approaches Ability to work independently when required, with little or no supervision Self-development skills to keep up to date with fast-changing trends Mathematical aptitude and strong problem-solving skills Educated to degree level (or equivalent combination of education and experience) Have a relevant technical or professional qualification Advantageous Experience Knowledge of Polaris and Radar Programming language Experience in Regression, Batch test process Awareness of motor underwriting & pricing methods and rules Personal attributes Within a growing team, your role can really help make an impact on both the development and delivery of this function - it will be exciting, busy, varied and challenging so a roll sleeves up, hands-on approach is essential. Natural problem solver who communicates effectively to all internal partners. This is a dynamic, fast paced working environment - applicant should be comfortable working within that setting. Great attention to detail - systematic approach to managing your workload. Embraces opportunities to develop and learn - shows a great level of self-awareness and drive. Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application - Bonus earning potential 25 days holiday Life assurance Competitive pension Flexible benefits - buy or sell holidays Discounted Hastings Direct products A friendly, dynamic and flexible environment with a test-and-learn culture Structured career path that rewards achievements and solid performance Broad exposure to senior management and ability to contribute to real change Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Jan 27, 2020
Full time
This is a brand new position sitting in our Underwriting department and reporting into the Product Development Manager. Working in a small team of experts, and as part of a wider Underwriting department you can expect your day to include the following; Developing and implementing applications and programs for the Product Change processes Developing and maintaining Advantage Polaris products (Car, CV, Bike and Home) Testing developed products to ensure quality of work Mentoring and support other team members If you are skilled in C# or Polaris Development please do get in touch. The Role Your remit will include the following; Develop and maintain Advantage Polaris products (Car, Bike, CV and Home) Design and write programs that offer automated solutions to existing or new processes Using Radar, SQL, the test harness and any other software as appropriate ensure Polaris programs developed are an accurate representation of the underwriting product rules and tables Deliver product updates to agreed time frames Assess and feedback where appropriate the feasibility of alternative solutions where appropriate Undertake projects assigned to the product development area and see such projects through to completion in a timely, efficient and cost effective manner. Provide support on companywide projects Ensure completion of all training as mandated by the company and regulated by the FCA. Required experience & qualification Experience in VB, C#, Java, Python or similar programming languages Good Understanding of SQL and VBA Experience of contributing to the delivery of projects using structured project management approaches Ability to work independently when required, with little or no supervision Self-development skills to keep up to date with fast-changing trends Mathematical aptitude and strong problem-solving skills Educated to degree level (or equivalent combination of education and experience) Have a relevant technical or professional qualification Advantageous Experience Knowledge of Polaris and Radar Programming language Experience in Regression, Batch test process Awareness of motor underwriting & pricing methods and rules Personal attributes Within a growing team, your role can really help make an impact on both the development and delivery of this function - it will be exciting, busy, varied and challenging so a roll sleeves up, hands-on approach is essential. Natural problem solver who communicates effectively to all internal partners. This is a dynamic, fast paced working environment - applicant should be comfortable working within that setting. Great attention to detail - systematic approach to managing your workload. Embraces opportunities to develop and learn - shows a great level of self-awareness and drive. Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application - Bonus earning potential 25 days holiday Life assurance Competitive pension Flexible benefits - buy or sell holidays Discounted Hastings Direct products A friendly, dynamic and flexible environment with a test-and-learn culture Structured career path that rewards achievements and solid performance Broad exposure to senior management and ability to contribute to real change Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Would you like to work for a reputable and global organisation in a fast paced but rewarding environment? If so, please apply to this role! Quality Auditor to continuously monitor and measure the quality of Operations calls and files, providing feedback, and coaching where required. To mitigate both volume and content of complaints through the effective identification of issues impacting the quality of the customer experience. To support a customer centric service in Operations, which delivers outstanding customer experiences each and every day. This position is based on a 35 hour week. However, the hours may vary in line with business needs. Call Monitoring and File Reviews Ensure calls are monitored and files are reviewed to highlight issues in order to improve the delivery of consistent levels of Quality service across all operational teams " Be responsible for retrospective/remote weekly call and file auditing. " Conduct end-to-end file assessments to ensure we are focused on the entire customer journey. " Provide intensive feedback for all new co-ordinator staff over and above the Business as Usual audit requirement. " Conduct feedback meetings with the individual members of the Co-ordinator team in liaison with the relevant Team Manager. " Liaise with Team Managers in providing appropriate bespoke co-ordinator coaching on call handling/ file quality. " Utilise the appropriate resource to ensure individuals receive the relevant training or additional assistance to meet the business need. " Provide QA data upon request. Communication To ensure there is effective two-way written and verbal communication with all parties. " Ensure that all information, relevant to the call/department is effectively communicated to the team. " Communicate any problems, developments or changes to the Operations Management Team. " Collate relevant data for on-going BAU training needs at departmental level. " Ensure all information (paper or electronic) for coordinator use is fit for purpose/up to date and signed off by operational managers. " Identify any gaps to ensure Induction training remains relevant and up to date, or on-going BAU training updates. Facilitate a Customer Centric, Quality Driven Culture To highlight and manage positive and negative performance issues at both individual and team level. To liaise with the Operational Management Team to: " Identify generic performance issues and offer appropriate support. " Ensure that negative performance issues are fully documented and that follow-up timescales are agreed during review and are shared with the team manager for one-to-one meetings. " Pro- actively live, drive and maintain a culture dedicated to the delivery of customer service to the expectation levels of our clients. " Identify gaps in performance related to specific client needs and ensure information is shared with appropriate parties. " To take part and contribute to QA Manager/Operations Manager meetings. " Empower individuals to address and resolve complaints. " Create/Manage and maintain Quality Management Information spreadsheets and other documents e.g. call guides that drive Quality. Essential: Evidence of experience within the following areas: " Experience in the Travel Insurance/Motor Warranty industry " Appraisal of customer service calls preferably via some form of auditing " Customer Service experience " Facilitating business change " Intermediate knowledge of Excel " Ability to interpret and analyse data and identify trends " Ability to describe and understand the difference between good and outstanding customer service " Proven experience of working to and exceeding results driven deadlines " Proven ability to deal effectively with complaint investigation and providing positive solutions
Jan 27, 2020
Full time
Would you like to work for a reputable and global organisation in a fast paced but rewarding environment? If so, please apply to this role! Quality Auditor to continuously monitor and measure the quality of Operations calls and files, providing feedback, and coaching where required. To mitigate both volume and content of complaints through the effective identification of issues impacting the quality of the customer experience. To support a customer centric service in Operations, which delivers outstanding customer experiences each and every day. This position is based on a 35 hour week. However, the hours may vary in line with business needs. Call Monitoring and File Reviews Ensure calls are monitored and files are reviewed to highlight issues in order to improve the delivery of consistent levels of Quality service across all operational teams " Be responsible for retrospective/remote weekly call and file auditing. " Conduct end-to-end file assessments to ensure we are focused on the entire customer journey. " Provide intensive feedback for all new co-ordinator staff over and above the Business as Usual audit requirement. " Conduct feedback meetings with the individual members of the Co-ordinator team in liaison with the relevant Team Manager. " Liaise with Team Managers in providing appropriate bespoke co-ordinator coaching on call handling/ file quality. " Utilise the appropriate resource to ensure individuals receive the relevant training or additional assistance to meet the business need. " Provide QA data upon request. Communication To ensure there is effective two-way written and verbal communication with all parties. " Ensure that all information, relevant to the call/department is effectively communicated to the team. " Communicate any problems, developments or changes to the Operations Management Team. " Collate relevant data for on-going BAU training needs at departmental level. " Ensure all information (paper or electronic) for coordinator use is fit for purpose/up to date and signed off by operational managers. " Identify any gaps to ensure Induction training remains relevant and up to date, or on-going BAU training updates. Facilitate a Customer Centric, Quality Driven Culture To highlight and manage positive and negative performance issues at both individual and team level. To liaise with the Operational Management Team to: " Identify generic performance issues and offer appropriate support. " Ensure that negative performance issues are fully documented and that follow-up timescales are agreed during review and are shared with the team manager for one-to-one meetings. " Pro- actively live, drive and maintain a culture dedicated to the delivery of customer service to the expectation levels of our clients. " Identify gaps in performance related to specific client needs and ensure information is shared with appropriate parties. " To take part and contribute to QA Manager/Operations Manager meetings. " Empower individuals to address and resolve complaints. " Create/Manage and maintain Quality Management Information spreadsheets and other documents e.g. call guides that drive Quality. Essential: Evidence of experience within the following areas: " Experience in the Travel Insurance/Motor Warranty industry " Appraisal of customer service calls preferably via some form of auditing " Customer Service experience " Facilitating business change " Intermediate knowledge of Excel " Ability to interpret and analyse data and identify trends " Ability to describe and understand the difference between good and outstanding customer service " Proven experience of working to and exceeding results driven deadlines " Proven ability to deal effectively with complaint investigation and providing positive solutions
An International Insurance Broker is currently recruiting for a BI Data Analyst to join their team in Central London This role is brand new and will be reporting into the Lead BI Developer Responsibilities: - Creating or running reports from the B.I. Reporting Tool (Tableau) - Ability to critically evaluate data and demonstrate problem solving skills - Understand data structures from core broking system (OpenTwins) Requirements: - Minimum of 1 year data analyst experience (ideally within insurance broking) - Knowledge of BI Reporting tools such as Tableau, Qlik or Power BI - Preferred SQL scripting experience writing queries, data extraction and data warehouse
Jan 27, 2020
Full time
An International Insurance Broker is currently recruiting for a BI Data Analyst to join their team in Central London This role is brand new and will be reporting into the Lead BI Developer Responsibilities: - Creating or running reports from the B.I. Reporting Tool (Tableau) - Ability to critically evaluate data and demonstrate problem solving skills - Understand data structures from core broking system (OpenTwins) Requirements: - Minimum of 1 year data analyst experience (ideally within insurance broking) - Knowledge of BI Reporting tools such as Tableau, Qlik or Power BI - Preferred SQL scripting experience writing queries, data extraction and data warehouse
This is a great opportunity for an individual who has a grounding in Insurance to join a well established Brokerage and develop into a Commercial Account Handling role. This position will involve all aspects of insurance administration including dealing with queries from clients, brokers and underwriters, dealing with renewals and mid term adjustments, managing the renewal diary, handling policy documentation and dealing with payments. Applications are welcome from individuals with excellent customer service and organisational skills and some experience gained within an insurance based role.
Jan 27, 2020
Full time
This is a great opportunity for an individual who has a grounding in Insurance to join a well established Brokerage and develop into a Commercial Account Handling role. This position will involve all aspects of insurance administration including dealing with queries from clients, brokers and underwriters, dealing with renewals and mid term adjustments, managing the renewal diary, handling policy documentation and dealing with payments. Applications are welcome from individuals with excellent customer service and organisational skills and some experience gained within an insurance based role.
BI/Data Analyst City of London Salary up to £40,000 Our client is a leading Lloyd's Broker with offices worldwide. They are seeking an experienced individual to join their extremely busy MI Team in London. This opportunity will provide the successful candidate an opening to report into the B.I Lead developer, create and run reports from the B.I. as well as evaluating and demonstrating problem solving skills on a day to day basis. Key duties: ·Gathering reporting requirements and creating reports / dashboards using BI reporting tool whilst ensuring information is reconciled and accurate. ·Ensuring data synchronisation is being performed successfully along with data integrity / quality and working with third parties to resolve any issues. ·Understanding of data structures from core broking system ·Developing and producing management information reports ·Producing documentation for users and on-going internal support. ·Facilitating User Acceptance Testing and logging issues where necessary. ·Assistance with user support and providing training to non-technical users. ·Co-ordinating activities with divisional team members to ensure operational and management information is readily available. ·Accurate and timely preparation of daily and monthly reports and ad hoc reports. ·Ability to create insightful, visual and tabular based dashboards. ·Interpret and analyse data to identify key metrics. ·Liaise with internal and external auditors to supply requested reports and explain their findings. ·Provide sector and competitor benchmarking. ·Develop and support reporting processes. ·Monitor and audit data quality. ·Work with management to prioritise business and information needs. ·Assist in the development and production of internal MI and compliance with regulatory financial information. ·Set up and maintain automated data processes. Experience required. Suitable candidates for this position will be required to have a Minimum of 1 year data analyst experience (ideally within Insurance broking) , knowledge of BI Reporting tools such as Tableau, Qlik or PowerBI and SQL scripting experience writing queries, data extraction and data warehouse. Ref 7179 MW Appointments is acting as an Employment Agency in relation to this vacancy.
Jan 27, 2020
Full time
BI/Data Analyst City of London Salary up to £40,000 Our client is a leading Lloyd's Broker with offices worldwide. They are seeking an experienced individual to join their extremely busy MI Team in London. This opportunity will provide the successful candidate an opening to report into the B.I Lead developer, create and run reports from the B.I. as well as evaluating and demonstrating problem solving skills on a day to day basis. Key duties: ·Gathering reporting requirements and creating reports / dashboards using BI reporting tool whilst ensuring information is reconciled and accurate. ·Ensuring data synchronisation is being performed successfully along with data integrity / quality and working with third parties to resolve any issues. ·Understanding of data structures from core broking system ·Developing and producing management information reports ·Producing documentation for users and on-going internal support. ·Facilitating User Acceptance Testing and logging issues where necessary. ·Assistance with user support and providing training to non-technical users. ·Co-ordinating activities with divisional team members to ensure operational and management information is readily available. ·Accurate and timely preparation of daily and monthly reports and ad hoc reports. ·Ability to create insightful, visual and tabular based dashboards. ·Interpret and analyse data to identify key metrics. ·Liaise with internal and external auditors to supply requested reports and explain their findings. ·Provide sector and competitor benchmarking. ·Develop and support reporting processes. ·Monitor and audit data quality. ·Work with management to prioritise business and information needs. ·Assist in the development and production of internal MI and compliance with regulatory financial information. ·Set up and maintain automated data processes. Experience required. Suitable candidates for this position will be required to have a Minimum of 1 year data analyst experience (ideally within Insurance broking) , knowledge of BI Reporting tools such as Tableau, Qlik or PowerBI and SQL scripting experience writing queries, data extraction and data warehouse. Ref 7179 MW Appointments is acting as an Employment Agency in relation to this vacancy.
Insurance Team Leader Barker Munro Recruitment, the Kent based Insurance recruitment specialists, are currently working with a fantastic organisation who are currently looking to recruit an Insurance Team leader to their busy renewals team on a contract basis. This is a fantastic opportunity for a skilled insurance professional to lead a team of broking professionals with day to day management of the team and who can deliver consistently good customer service to clients by ensuring the team is working to it's best capacity and you are getting the best out of each person in the team. As the Team Leader you will be responsible for, but not limited to: • Meeting defined key performance indicators and ensuring calls and cases are being handled in the right way • Overseeing team performance and ensuring the department is running efficiently • Arrange training activities and manage training strategies for staff members in order to develop people • Liaising with clients To be successful for this position you will be able to demonstrate an understanding of the insurance industry whilst also demonstrating strong decision making and leadership skills, ideally from a broker, but any insurance background will be considered. You will also be able to set, meet and exceed targets and have a strong customer centric focus whilst be able to lead and motivate staff and develop them. If you feel you can demonstrate the required skills across operational insurance management, get in touch now. This role is a Contract role, for an initial 6 month period, which may be extended. KEYWORDS: Leadership, team leader, assistant manager, team leader, insurance, team manager, training, operations, problem-solving, leadership jobs in Kent, Insurance jobs in Maidstone
Jan 27, 2020
Contractor
Insurance Team Leader Barker Munro Recruitment, the Kent based Insurance recruitment specialists, are currently working with a fantastic organisation who are currently looking to recruit an Insurance Team leader to their busy renewals team on a contract basis. This is a fantastic opportunity for a skilled insurance professional to lead a team of broking professionals with day to day management of the team and who can deliver consistently good customer service to clients by ensuring the team is working to it's best capacity and you are getting the best out of each person in the team. As the Team Leader you will be responsible for, but not limited to: • Meeting defined key performance indicators and ensuring calls and cases are being handled in the right way • Overseeing team performance and ensuring the department is running efficiently • Arrange training activities and manage training strategies for staff members in order to develop people • Liaising with clients To be successful for this position you will be able to demonstrate an understanding of the insurance industry whilst also demonstrating strong decision making and leadership skills, ideally from a broker, but any insurance background will be considered. You will also be able to set, meet and exceed targets and have a strong customer centric focus whilst be able to lead and motivate staff and develop them. If you feel you can demonstrate the required skills across operational insurance management, get in touch now. This role is a Contract role, for an initial 6 month period, which may be extended. KEYWORDS: Leadership, team leader, assistant manager, team leader, insurance, team manager, training, operations, problem-solving, leadership jobs in Kent, Insurance jobs in Maidstone
Operations Associate, Lloyd's Broker, salary circa £30-£50,000 Eames is working with a dynamic, newly established Lloyd's broker who are looking to bring onboard a key individual to their Business Operations Support team. The role will focus on the continuous improvement of processes and procedures, drawing on the feedback and queries from brokers and the wider business. Our client has a strong drive towards being a digital first business so any exposure of implementing new technologies within a similar environment would be advantageous. An ideal candidate would have circa 3-5 years of insurance operations experience, able to effectively project manage and have strong analytical skills. Eames Consulting is acting as an Employment Agency in relation to this vacancy.
Jan 27, 2020
Full time
Operations Associate, Lloyd's Broker, salary circa £30-£50,000 Eames is working with a dynamic, newly established Lloyd's broker who are looking to bring onboard a key individual to their Business Operations Support team. The role will focus on the continuous improvement of processes and procedures, drawing on the feedback and queries from brokers and the wider business. Our client has a strong drive towards being a digital first business so any exposure of implementing new technologies within a similar environment would be advantageous. An ideal candidate would have circa 3-5 years of insurance operations experience, able to effectively project manage and have strong analytical skills. Eames Consulting is acting as an Employment Agency in relation to this vacancy.
Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources. Our client Lloyds Banking Group is a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers. Lloyds Banking Group support a culture of Inclusion and opportunities to develop to become the Bank of the future and Helping Britain Prosper. On behalf of Lloyds Banking Group, AMS are looking for a number of Actuarial Developers (Prophet) for an initial 6 month contract based in Bristol (scope to work from home). Purpose of this role: This role is looking for someone who specialsies in developing prophet models. Developers have to design and build chains in models, test it, look at financial impacts and document the findings. Accountabilities and Responsibilities: Designing and building prophet model solutions to meet customer requirements. Testing and validating the financial impacts of the model change. Documenting the change. In order to be successful in this role you will possess all or some of the below criteria: Strong Prophet model development experience. Strong background in life and pensions & understands the wider reporting process. Actuarial qualification desired but not compulsory - important to understand Actuarial concepts. Can justify and explain movements in financial results to key reporting metrics (IFRS & SII). Experience with justifying financial impacts. Some experience with IFRS17 desirable but not compulsory. Lloyds Banking Group will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Talent Acquisition Specialists now. Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Jan 27, 2020
Contractor
Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources. Our client Lloyds Banking Group is a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers. Lloyds Banking Group support a culture of Inclusion and opportunities to develop to become the Bank of the future and Helping Britain Prosper. On behalf of Lloyds Banking Group, AMS are looking for a number of Actuarial Developers (Prophet) for an initial 6 month contract based in Bristol (scope to work from home). Purpose of this role: This role is looking for someone who specialsies in developing prophet models. Developers have to design and build chains in models, test it, look at financial impacts and document the findings. Accountabilities and Responsibilities: Designing and building prophet model solutions to meet customer requirements. Testing and validating the financial impacts of the model change. Documenting the change. In order to be successful in this role you will possess all or some of the below criteria: Strong Prophet model development experience. Strong background in life and pensions & understands the wider reporting process. Actuarial qualification desired but not compulsory - important to understand Actuarial concepts. Can justify and explain movements in financial results to key reporting metrics (IFRS & SII). Experience with justifying financial impacts. Some experience with IFRS17 desirable but not compulsory. Lloyds Banking Group will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Talent Acquisition Specialists now. Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Trainee Insurance Handler Salary: £16,912.50 - £19,000 Hours: Monday to Friday 9am-5pm Locations: Haywards Heath About Our Client: My client is a multi-brand and award-winning motor insurance group who are renowned for their staff reward and recognition. Due to the continued success and expansion of the business, our client is now looking to recruit a Third-Party Claims Handler to join a dynamic and forward-thinking team. The Job Role: The key purpose of this role is to deal with allocated Accidental Damage claims in a cost effective and efficient way as per policy terms, conditions and claims processes. Dealing with incoming and outgoing calls Collect accurate information and relevant documentation from customers and guide the policyholder through the claims process Monitoring the progress of a claim whilst ensuring a fair settlement Contacting trades people from a network of approved professionals, arranging for them to make repairs on the policyholder's vehicle Ensuring the customer is treated fairly whilst delivering exceptional levels of customer service Dealing with any customer complaints Adhering to legal requirements, industry regulations and customer quality standards Additional administration duties as required The Successful Applicant: Experience working in a customer service position Excellent customer service and communications skills Strong literacy and numeracy skills Demonstrate a calm and professional attitude at all times Ability to listen, identify and resolve customer issues What's on Offer 22 days annual leave plus bank holidays 5% pension contribution scheme Healthcare benefits Life assurance Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more
Jan 27, 2020
Full time
Trainee Insurance Handler Salary: £16,912.50 - £19,000 Hours: Monday to Friday 9am-5pm Locations: Haywards Heath About Our Client: My client is a multi-brand and award-winning motor insurance group who are renowned for their staff reward and recognition. Due to the continued success and expansion of the business, our client is now looking to recruit a Third-Party Claims Handler to join a dynamic and forward-thinking team. The Job Role: The key purpose of this role is to deal with allocated Accidental Damage claims in a cost effective and efficient way as per policy terms, conditions and claims processes. Dealing with incoming and outgoing calls Collect accurate information and relevant documentation from customers and guide the policyholder through the claims process Monitoring the progress of a claim whilst ensuring a fair settlement Contacting trades people from a network of approved professionals, arranging for them to make repairs on the policyholder's vehicle Ensuring the customer is treated fairly whilst delivering exceptional levels of customer service Dealing with any customer complaints Adhering to legal requirements, industry regulations and customer quality standards Additional administration duties as required The Successful Applicant: Experience working in a customer service position Excellent customer service and communications skills Strong literacy and numeracy skills Demonstrate a calm and professional attitude at all times Ability to listen, identify and resolve customer issues What's on Offer 22 days annual leave plus bank holidays 5% pension contribution scheme Healthcare benefits Life assurance Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more
Eames are working closely with a large multinational brokerage to appoint a Regulatory Change Director to join the change department. This will be reporting directly into a Portfolio Director that covers business wide regulatory change. The responsibilities of this role include: leading and delivering large scale regulatory change programmes or initiatives across the companies legal entities and business lines, driving to completion within agreed timescales, financials and to agreed quality, ensuring that the benefits and outcomes are in line with expectations ensuring adherence to project management and governance principles managing project team to ensure successful delivery of projects and programmes. contributing to the improvement of Change Team process and the promotion of strong project management ethos across the organisation capturing regularly and reporting on project progress to key stakeholders supporting Regulatory Portfolio Director If you have strong regulatory experience, delivering change in an insurance company and this role sounds of interest, please send your CV across for review. Eames Consulting is acting as an Employment Agency in relation to this vacancy.
Jan 27, 2020
Full time
Eames are working closely with a large multinational brokerage to appoint a Regulatory Change Director to join the change department. This will be reporting directly into a Portfolio Director that covers business wide regulatory change. The responsibilities of this role include: leading and delivering large scale regulatory change programmes or initiatives across the companies legal entities and business lines, driving to completion within agreed timescales, financials and to agreed quality, ensuring that the benefits and outcomes are in line with expectations ensuring adherence to project management and governance principles managing project team to ensure successful delivery of projects and programmes. contributing to the improvement of Change Team process and the promotion of strong project management ethos across the organisation capturing regularly and reporting on project progress to key stakeholders supporting Regulatory Portfolio Director If you have strong regulatory experience, delivering change in an insurance company and this role sounds of interest, please send your CV across for review. Eames Consulting is acting as an Employment Agency in relation to this vacancy.
Job Description Customer Consultant - Service Salary: £19,500 Location: Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL About the team We are looking for customer orientated individuals who have previously worked in a fast paced Customer Service environment. You will be responsible for servicing our existing customer's insurance policies either over the telephone or in writing. About the role You will take inbound calls from our customers who have queries about their existing policies. Whether it's a name or address change to something more complex, you will use your product knowledge and customer service skills to resolve and offer solutions, building rapport and understanding the customer's requirements so you can up sell or cross sell when appropriate. You will also be required to set up new policies and renewals from customers who are unable to complete there journey online. You will be working in a team of around 10 Customer Service Advisors, supporting each other, sharing tips and best practice and also having fun! The working hours are 37.5 hours per week. Monday to Friday 8am-6pm (this could be a 8-5/9-5/10-6 shift) one Saturday in 3 (9-1pm) time back in lieu About You Experience of working in a fast paced Customer Service environment Excellent Customer service skills- experience gained either over the telephone or face to face. You'll need to be able to fulfil customer's needs effectively showing ownership, empathy and resolution We will need you to have strong verbal communication skills with the ability to adapt your style when needed You will need to be enthusiastic and engaging with a positive attitude and approach It's important that you're self-motivated, driven and resilient in order meet and exceed your performance targets A friendly pleasant telephone manner. What's in it for you? We'll provide you with the training and support you need, so you'll really understand the ins and outs of the products we provide. Your initial training will be a mixture of classroom based and on the job training. But our investment in you doesn't stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities. You will also receive a wide range of benefits: You'll start on 22 days' holiday (plus bank holidays) and this will increase with your length of service If you need more holiday you have the option to buy up to 3 additional days And you will never have to work on your birthday! Free onsite parking Free fruit Life Assurance to the value of 4 times your basic salary Company pension scheme We give you access to a discount site for things like eating out, health and leisure, family fun and more Access to hundreds of pounds' worth of health care and treatments via our Health Cash Plan You'll also get access to the 24/7 Employee Assistance Programme. To find out more about what it's like to work at Brightside check out our dedicated careers pages on Facebook, Instagram and LinkedIn
Jan 27, 2020
Full time
Job Description Customer Consultant - Service Salary: £19,500 Location: Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL About the team We are looking for customer orientated individuals who have previously worked in a fast paced Customer Service environment. You will be responsible for servicing our existing customer's insurance policies either over the telephone or in writing. About the role You will take inbound calls from our customers who have queries about their existing policies. Whether it's a name or address change to something more complex, you will use your product knowledge and customer service skills to resolve and offer solutions, building rapport and understanding the customer's requirements so you can up sell or cross sell when appropriate. You will also be required to set up new policies and renewals from customers who are unable to complete there journey online. You will be working in a team of around 10 Customer Service Advisors, supporting each other, sharing tips and best practice and also having fun! The working hours are 37.5 hours per week. Monday to Friday 8am-6pm (this could be a 8-5/9-5/10-6 shift) one Saturday in 3 (9-1pm) time back in lieu About You Experience of working in a fast paced Customer Service environment Excellent Customer service skills- experience gained either over the telephone or face to face. You'll need to be able to fulfil customer's needs effectively showing ownership, empathy and resolution We will need you to have strong verbal communication skills with the ability to adapt your style when needed You will need to be enthusiastic and engaging with a positive attitude and approach It's important that you're self-motivated, driven and resilient in order meet and exceed your performance targets A friendly pleasant telephone manner. What's in it for you? We'll provide you with the training and support you need, so you'll really understand the ins and outs of the products we provide. Your initial training will be a mixture of classroom based and on the job training. But our investment in you doesn't stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities. You will also receive a wide range of benefits: You'll start on 22 days' holiday (plus bank holidays) and this will increase with your length of service If you need more holiday you have the option to buy up to 3 additional days And you will never have to work on your birthday! Free onsite parking Free fruit Life Assurance to the value of 4 times your basic salary Company pension scheme We give you access to a discount site for things like eating out, health and leisure, family fun and more Access to hundreds of pounds' worth of health care and treatments via our Health Cash Plan You'll also get access to the 24/7 Employee Assistance Programme. To find out more about what it's like to work at Brightside check out our dedicated careers pages on Facebook, Instagram and LinkedIn
This role is an exciting opportunity to work in a rapidly growing and fast paced part of SME and Corporate Partner, where you will be identifying and supporting the delivery of innovative and market leading digital solutions to develop business opportunities. As a Digital Trading Analyst in the Digital Trading Unit, you will be a focal point for our Allianz Small Business Teams, Allianz offices and head office customers; providing knowledge and expertise in our current and future digital capabilities. With this role you will focus on driving broker adoption and activity through our multi award winning extranet, QuoteSME, and our integrations with software houses to achieve our GWP and COR targets. You will be responsible for ensuring developments align to our digital trading principles, there are no barriers to trade and that we deliver an excellent digital user journey to our brokers and end customers. Working with both internal and external customers to ensure our systems are functioning correctly and ensure our solutions continue to be market leading is also a key aspect of this role. If you're passionate about digital trading and improving our digital capability to enhance the experience of our customers and underwriting teams, and enjoy working with a broad range of people, suppliers and new technologies, then this is the role for you. Skills and Experience: To be a success in this role you will have experience of digital trading development and distribution within a commercial insurance environment, as well as the following: - A good knowledge of commercial insurance product range ideally gained from within the SME or mid-corp arenas - Experience of managing communications across all stakeholder groups and a wide audience of internal and external colleagues - An ability to work in a fast paced environment, being adaptable to change and ongoing change of priorities - The capability to work under your own direction but also contribute within a high performing team
Jan 27, 2020
Full time
This role is an exciting opportunity to work in a rapidly growing and fast paced part of SME and Corporate Partner, where you will be identifying and supporting the delivery of innovative and market leading digital solutions to develop business opportunities. As a Digital Trading Analyst in the Digital Trading Unit, you will be a focal point for our Allianz Small Business Teams, Allianz offices and head office customers; providing knowledge and expertise in our current and future digital capabilities. With this role you will focus on driving broker adoption and activity through our multi award winning extranet, QuoteSME, and our integrations with software houses to achieve our GWP and COR targets. You will be responsible for ensuring developments align to our digital trading principles, there are no barriers to trade and that we deliver an excellent digital user journey to our brokers and end customers. Working with both internal and external customers to ensure our systems are functioning correctly and ensure our solutions continue to be market leading is also a key aspect of this role. If you're passionate about digital trading and improving our digital capability to enhance the experience of our customers and underwriting teams, and enjoy working with a broad range of people, suppliers and new technologies, then this is the role for you. Skills and Experience: To be a success in this role you will have experience of digital trading development and distribution within a commercial insurance environment, as well as the following: - A good knowledge of commercial insurance product range ideally gained from within the SME or mid-corp arenas - Experience of managing communications across all stakeholder groups and a wide audience of internal and external colleagues - An ability to work in a fast paced environment, being adaptable to change and ongoing change of priorities - The capability to work under your own direction but also contribute within a high performing team
You will be joing a busy Commercial team Day to day duties will involved handling Renewals and Mid Term Adjustments as well as getting involved with New Busiess quotes plus general administration. Must have excellent Communication, IT & Customer Service skills Will train someone with personal Lines experience wanting to move into Commercial. Working hours will be 9am - 5pm Mon - Fri Free Car parking, plus vert close to Ingatestone Station The company will also fund CII exams. Please contact us for further information.
Jan 27, 2020
Full time
You will be joing a busy Commercial team Day to day duties will involved handling Renewals and Mid Term Adjustments as well as getting involved with New Busiess quotes plus general administration. Must have excellent Communication, IT & Customer Service skills Will train someone with personal Lines experience wanting to move into Commercial. Working hours will be 9am - 5pm Mon - Fri Free Car parking, plus vert close to Ingatestone Station The company will also fund CII exams. Please contact us for further information.
Are you an experienced Medical Underwriter? Are you seeking a new opportunity to work within an award-winning insurance firm? Then this could be the role for you. Our client, a leading insurance firm, is seeking a Medical Underwriter to join their talented team. In this role you will: Handle the assessment of health declarations and pricing premiums appropriately Medically underwrite group risk member's for life, income protection and critical illness benefits About you: You have previous experience of medical underwriting You have excellent communication skills with the ability to liaise across all levels You will have 5 or more GCSEs grade C and above About the firm: An award-winning provider of group insurance A modern, agile and welcoming organisation A firm that puts an emphasis on personal development and growth If this sounds of interest, please contact Leah at Flair for Recruitment for more information.
Jan 27, 2020
Full time
Are you an experienced Medical Underwriter? Are you seeking a new opportunity to work within an award-winning insurance firm? Then this could be the role for you. Our client, a leading insurance firm, is seeking a Medical Underwriter to join their talented team. In this role you will: Handle the assessment of health declarations and pricing premiums appropriately Medically underwrite group risk member's for life, income protection and critical illness benefits About you: You have previous experience of medical underwriting You have excellent communication skills with the ability to liaise across all levels You will have 5 or more GCSEs grade C and above About the firm: An award-winning provider of group insurance A modern, agile and welcoming organisation A firm that puts an emphasis on personal development and growth If this sounds of interest, please contact Leah at Flair for Recruitment for more information.
