Entry level role -Account Manager Are you a motivated individual with a passion for building relationships and driving business growth? Are you ready to kick-start your career into the world of tech? If so, we have an amazing opportunity for you! Location: Guildford (located walking distance from the train station) Salary: 23,000- 28,000 (DOE) Perks and Benefits: Holiday, pension, social events, drinks, and snacks and much more! Hours: Monday -Friday Office Angels is currently working with a growing tech business in the heart of Guildford. Our client is on the hunt for a hungry individual who is looking for their next challenge as an Account Manager to join their successful business development team. This role is perfect for someone who thrives in a fast-paced environment, loves connecting with people and building relationships! Sounds interesting what will my duties be Onboarding and Support: You'll welcome new and prospective customers with open arms, providing personalised on-boarding assistance and ongoing support to ensure a smooth and seamless experience. Relationship Nurturing: You'll cultivate strong, long-lasting relationships with key accounts, understanding their unique needs and goals to drive mutual success and satisfaction Collaboration: You'll collaborate closely with our Sales and Marketing teams to identify opportunities for growth, maximise performance, and ensure alignment in our efforts to support our customers. Customer Advocacy: Your passion for our products and dedication to customer satisfaction will shine as you proactively engage with customers, anticipate their needs, and find innovative solutions to meet their evolving requirements. Up-selling and Expansion: Informing customers about additional value-add services or plans that could enhance their experience and further support their objectives. What are we looking for Excellent Phone Manner! Strong communication skills. Proficient IT skills. Excellent organisational skills and the ability to prioritise tasks effectively A positive and enthusiastic attitude, with the ability to work independently as well as part of a team If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie Hollidge for more information on the role on (phone number removed). We do aim to get back to everyone however due to the high volume of applications we cannot guarantee a direct response. If you do not hear back within 2 weeks, then unfortunately this means your application has been unsuccessful . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
Entry level role -Account Manager Are you a motivated individual with a passion for building relationships and driving business growth? Are you ready to kick-start your career into the world of tech? If so, we have an amazing opportunity for you! Location: Guildford (located walking distance from the train station) Salary: 23,000- 28,000 (DOE) Perks and Benefits: Holiday, pension, social events, drinks, and snacks and much more! Hours: Monday -Friday Office Angels is currently working with a growing tech business in the heart of Guildford. Our client is on the hunt for a hungry individual who is looking for their next challenge as an Account Manager to join their successful business development team. This role is perfect for someone who thrives in a fast-paced environment, loves connecting with people and building relationships! Sounds interesting what will my duties be Onboarding and Support: You'll welcome new and prospective customers with open arms, providing personalised on-boarding assistance and ongoing support to ensure a smooth and seamless experience. Relationship Nurturing: You'll cultivate strong, long-lasting relationships with key accounts, understanding their unique needs and goals to drive mutual success and satisfaction Collaboration: You'll collaborate closely with our Sales and Marketing teams to identify opportunities for growth, maximise performance, and ensure alignment in our efforts to support our customers. Customer Advocacy: Your passion for our products and dedication to customer satisfaction will shine as you proactively engage with customers, anticipate their needs, and find innovative solutions to meet their evolving requirements. Up-selling and Expansion: Informing customers about additional value-add services or plans that could enhance their experience and further support their objectives. What are we looking for Excellent Phone Manner! Strong communication skills. Proficient IT skills. Excellent organisational skills and the ability to prioritise tasks effectively A positive and enthusiastic attitude, with the ability to work independently as well as part of a team If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie Hollidge for more information on the role on (phone number removed). We do aim to get back to everyone however due to the high volume of applications we cannot guarantee a direct response. If you do not hear back within 2 weeks, then unfortunately this means your application has been unsuccessful . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Key Account Manager A senior sales role with a huge emphasis on the full cycle. Enterprise Sales Business Development, account acquisition, development, and growth SaaS game changer! Negotiable basic salary - Superb quarterly bonus and excellent benefits The role is split between office and client based with dynamic luxury offices in the heart of Manchester. This role will suit an experienced Business Development Manager with a new business growth mentality someone who can generate new accounts from scratch, map them out, develop the relationship, do what is needed including product positioning and ultimately benefit both client and employer You will inherit , once you are up and running some Enterprise accounts and some SME accounts to develop, retain and manage. Working directly with the accounts and the CIMO to build a partnership accounts division and ultimately a team. This all starts with the ability and experience to discuss wins from cold calling - a new business growth hunter mentality is essential but the full account management cradle to grave cycle will be yours to manage and develop. An amazing SAAS growth role with international offices and some unbelievable ambition! 2 stage interview process including 1 Teams and 1 face to face presentation to the CIMO and the CEO. The best role in Manchester today for an experienced, pro-active, commercially superb communicator who can win and develop new partner accounts and manage a strong base of 10 existing partner accounts! The Person: You will know how win, acquire, close, manage, then map out and build relationships within partner accounts, developing them strategically to ultimately position your products (SAAS) within the partner account to ultimately generate leads consistently for the Sales team. Growing the revenue and reach through the partner accounts. You ll be fed 10 partner accounts strategically and be required to map out and maximise potential and develop the relationships and then acquire more Superbly organised, strong communication and commercial skills. You will know and understand your numbers and be humble, down to earth, and hard working! A person who thrives in working alongside sales and business development teams Comfortable with senior stakeholder meetings Can project manage marketing activation programmes to drive lead generation via the partners. Skilled in developing meaningful reporting MI and insights and take appropriate action. Passionate about generating new ideas and delivering robust short- and long-term strategy. Capable of building a team from the ground up (longer term as Head of Partnerships) Skills and Experience: Remuneration negotiable Speak to about package! 5 years experience in a senior business development / sales and relationship management Partner role in the UK. (ideally with some channel or partner development and super ideal if from a SaaS background. ) Knowledge of marketing tools and levers to drive leads Proven capability in developing and executing sales strategies and activities Results orientated with a proven record of successfully meeting sales targets Extremely strong negotiator with ability to demonstrate techniques and approaches that achieve desired business outcomes Strong problem-solving skills with demonstrated ability to work independently and make decisions in a timely manner based on thoughtful analysis and critical judgment Self-motivated, self-managed proactive, risk taking, and a very high drive to succeed Top tech business and ace Duval client. More information available, speak to
Apr 19, 2024
Full time
Key Account Manager A senior sales role with a huge emphasis on the full cycle. Enterprise Sales Business Development, account acquisition, development, and growth SaaS game changer! Negotiable basic salary - Superb quarterly bonus and excellent benefits The role is split between office and client based with dynamic luxury offices in the heart of Manchester. This role will suit an experienced Business Development Manager with a new business growth mentality someone who can generate new accounts from scratch, map them out, develop the relationship, do what is needed including product positioning and ultimately benefit both client and employer You will inherit , once you are up and running some Enterprise accounts and some SME accounts to develop, retain and manage. Working directly with the accounts and the CIMO to build a partnership accounts division and ultimately a team. This all starts with the ability and experience to discuss wins from cold calling - a new business growth hunter mentality is essential but the full account management cradle to grave cycle will be yours to manage and develop. An amazing SAAS growth role with international offices and some unbelievable ambition! 2 stage interview process including 1 Teams and 1 face to face presentation to the CIMO and the CEO. The best role in Manchester today for an experienced, pro-active, commercially superb communicator who can win and develop new partner accounts and manage a strong base of 10 existing partner accounts! The Person: You will know how win, acquire, close, manage, then map out and build relationships within partner accounts, developing them strategically to ultimately position your products (SAAS) within the partner account to ultimately generate leads consistently for the Sales team. Growing the revenue and reach through the partner accounts. You ll be fed 10 partner accounts strategically and be required to map out and maximise potential and develop the relationships and then acquire more Superbly organised, strong communication and commercial skills. You will know and understand your numbers and be humble, down to earth, and hard working! A person who thrives in working alongside sales and business development teams Comfortable with senior stakeholder meetings Can project manage marketing activation programmes to drive lead generation via the partners. Skilled in developing meaningful reporting MI and insights and take appropriate action. Passionate about generating new ideas and delivering robust short- and long-term strategy. Capable of building a team from the ground up (longer term as Head of Partnerships) Skills and Experience: Remuneration negotiable Speak to about package! 5 years experience in a senior business development / sales and relationship management Partner role in the UK. (ideally with some channel or partner development and super ideal if from a SaaS background. ) Knowledge of marketing tools and levers to drive leads Proven capability in developing and executing sales strategies and activities Results orientated with a proven record of successfully meeting sales targets Extremely strong negotiator with ability to demonstrate techniques and approaches that achieve desired business outcomes Strong problem-solving skills with demonstrated ability to work independently and make decisions in a timely manner based on thoughtful analysis and critical judgment Self-motivated, self-managed proactive, risk taking, and a very high drive to succeed Top tech business and ace Duval client. More information available, speak to
Senior Buyer Since 2009, United Brands has been a powerhouse in the wholesale trading arena, renowned for sourcing and distributing leading Branded Products. With a visionary team boasting over 40 years of combined experience, they ve ascended to become global leaders in the discount supplier industry. Specialising in end-of-line, closeouts, and clearance products from top-quality brands, United Brands offers an unparalleled range across all home categories. From Homeware to DIY & Storage, Garden essentials to Home Fragrance, their inventory spans Gifting, Toiletries & Household, Kitchen essentials, Cookware, and much more. At United Brands, integrity is their cornerstone. Their dedicated team ensures a tailored experience for every client, prioritising transparent communication and a seamless process from start to finish. With a focus on discretion, logistics support, and unwavering commitment to financial transparency, they guarantee an exceptional level of service for both suppliers and customers alike. As part of the team, you'll have the opportunity to work with some of the world's most recognisable brands and gain exposure to a constantly growing selection of high-quality goods. Whether you're a seasoned Buyer or Senior Buyer . United Brands invites you to be part of the success story. Take the next step in your career and join a company that values innovation, integrity, and excellence. Apply today with Elevation Recruitment Group, United Brands recruitment partner and unlock your potential with United Brands! As a Senior Buyer your primary responsibility will be to build on the existing supplier relationships and source stock from new suppliers & manufacturers of national and international household brands. This is a fantastic opportunity for a commercially minded Buyer who wants to drive their earning potential by forging long term, commercial relationships and ensure competitive pricing to drive revenue. A background in products from gifting, furnishings, gardening, outdoor, accessories, homeware, seasonal products, and DIY, is essential. However, it's the person that really matters. The company are wanting you to seize the opportunity to be yourself and grow in an environment where that empowers entrepreneurialism. The Senior Buyer is a unique role to Buying, taking on a more traditional approach of building new relationships with suppliers to secure supply. No one day will be the same! Here s what you can expect; Responsibilities: Work with the owners to drive the P&L and own the profit centre. Directly reporting into the Owners you'll be an integral part of the business to grow its' product offering to customers and overall turnover. Cold calling is a form of sourcing solicitation, new suppliers who've never interacted with the United Brands will be integral to building new product supply. It generally refers to visiting trade fairs & exhibitions, phone-based conversations, networking and meeting sales management with leading brands. Full responsibility of key accounts with suppliers from Global supply chains. Developing new and existing relationship Interface with Senior Directors to Middle management to secure product. Researching and identifying product opportunities across new supply routes to purchase clearance products, partnering with major brand manufacturers for new business. Attend Domestic and International exhibitions and trade fairs. Seek to drive your relationships with manufacturers and other suppliers of brand products. Be a commercial lead for the business. To be successful in this role, these are the key attributes and commercial mind-set needed: Experience in stock clearance and/or discount wholesale trade is required. Establishing and maintaining progressive relationships with suppliers. Be a fantastic communicator with strong interpersonal skills and have the confidence to speak to people at different seniority levels. You should understand sales behaviour and be able to consult with suppliers to gain their product at the right price. Develop an understanding of how suppliers work in order to determine who the decision-makers are and have the ability to build a successful relationship and value proposition to meet their and your needs. Make contact and forming productive and profitable relationships. Delivering a service, from the initial conversation, negotiating to inbound of inventory. Have strong negotiation skills with a proven ability to secure competitive prices and favourable terms. High degree of commercial acumen Be a driven, tenuous individual with a will to succeed. Minimum 3 years' experience in a Stock Clearance and/or Discount Buyer, Clearance Buyer, Senior Buyer, Buying Manager, Trader, Trading Manager, Product Sourcing, Purchaser role Have experience with products from gifting, DIY, garden, homeware, seasonal products. Package: c£50k Inclusive of Bonus - Realistic first year trading up to £10k Bonus. Expected OTE £70K in your 2nd year, but this is an uncapped bonus structure. Expenses 28 days holiday inclusive of BH 9-5 Mon-Thurs, Fri Finish at 4pm on Friday Free on-site parking. Pension - Nest International Travel required. Leeds based Senior Buyer Homeware, DIY & Gardening, Gift, Home Fragrance & Seasonal Elevation Recruitment Group are handling all applications for United Brands please feel free to contact us directly. (url removed) or (phone number removed) Elevation Recruitment Group s Procurement and Supply Chain division work with a vast range of businesses across Yorkshire and Humberside, Lincolnshire and East Midlands regions
Apr 19, 2024
Full time
Senior Buyer Since 2009, United Brands has been a powerhouse in the wholesale trading arena, renowned for sourcing and distributing leading Branded Products. With a visionary team boasting over 40 years of combined experience, they ve ascended to become global leaders in the discount supplier industry. Specialising in end-of-line, closeouts, and clearance products from top-quality brands, United Brands offers an unparalleled range across all home categories. From Homeware to DIY & Storage, Garden essentials to Home Fragrance, their inventory spans Gifting, Toiletries & Household, Kitchen essentials, Cookware, and much more. At United Brands, integrity is their cornerstone. Their dedicated team ensures a tailored experience for every client, prioritising transparent communication and a seamless process from start to finish. With a focus on discretion, logistics support, and unwavering commitment to financial transparency, they guarantee an exceptional level of service for both suppliers and customers alike. As part of the team, you'll have the opportunity to work with some of the world's most recognisable brands and gain exposure to a constantly growing selection of high-quality goods. Whether you're a seasoned Buyer or Senior Buyer . United Brands invites you to be part of the success story. Take the next step in your career and join a company that values innovation, integrity, and excellence. Apply today with Elevation Recruitment Group, United Brands recruitment partner and unlock your potential with United Brands! As a Senior Buyer your primary responsibility will be to build on the existing supplier relationships and source stock from new suppliers & manufacturers of national and international household brands. This is a fantastic opportunity for a commercially minded Buyer who wants to drive their earning potential by forging long term, commercial relationships and ensure competitive pricing to drive revenue. A background in products from gifting, furnishings, gardening, outdoor, accessories, homeware, seasonal products, and DIY, is essential. However, it's the person that really matters. The company are wanting you to seize the opportunity to be yourself and grow in an environment where that empowers entrepreneurialism. The Senior Buyer is a unique role to Buying, taking on a more traditional approach of building new relationships with suppliers to secure supply. No one day will be the same! Here s what you can expect; Responsibilities: Work with the owners to drive the P&L and own the profit centre. Directly reporting into the Owners you'll be an integral part of the business to grow its' product offering to customers and overall turnover. Cold calling is a form of sourcing solicitation, new suppliers who've never interacted with the United Brands will be integral to building new product supply. It generally refers to visiting trade fairs & exhibitions, phone-based conversations, networking and meeting sales management with leading brands. Full responsibility of key accounts with suppliers from Global supply chains. Developing new and existing relationship Interface with Senior Directors to Middle management to secure product. Researching and identifying product opportunities across new supply routes to purchase clearance products, partnering with major brand manufacturers for new business. Attend Domestic and International exhibitions and trade fairs. Seek to drive your relationships with manufacturers and other suppliers of brand products. Be a commercial lead for the business. To be successful in this role, these are the key attributes and commercial mind-set needed: Experience in stock clearance and/or discount wholesale trade is required. Establishing and maintaining progressive relationships with suppliers. Be a fantastic communicator with strong interpersonal skills and have the confidence to speak to people at different seniority levels. You should understand sales behaviour and be able to consult with suppliers to gain their product at the right price. Develop an understanding of how suppliers work in order to determine who the decision-makers are and have the ability to build a successful relationship and value proposition to meet their and your needs. Make contact and forming productive and profitable relationships. Delivering a service, from the initial conversation, negotiating to inbound of inventory. Have strong negotiation skills with a proven ability to secure competitive prices and favourable terms. High degree of commercial acumen Be a driven, tenuous individual with a will to succeed. Minimum 3 years' experience in a Stock Clearance and/or Discount Buyer, Clearance Buyer, Senior Buyer, Buying Manager, Trader, Trading Manager, Product Sourcing, Purchaser role Have experience with products from gifting, DIY, garden, homeware, seasonal products. Package: c£50k Inclusive of Bonus - Realistic first year trading up to £10k Bonus. Expected OTE £70K in your 2nd year, but this is an uncapped bonus structure. Expenses 28 days holiday inclusive of BH 9-5 Mon-Thurs, Fri Finish at 4pm on Friday Free on-site parking. Pension - Nest International Travel required. Leeds based Senior Buyer Homeware, DIY & Gardening, Gift, Home Fragrance & Seasonal Elevation Recruitment Group are handling all applications for United Brands please feel free to contact us directly. (url removed) or (phone number removed) Elevation Recruitment Group s Procurement and Supply Chain division work with a vast range of businesses across Yorkshire and Humberside, Lincolnshire and East Midlands regions
Sourcing Buyer Since 2009, United Brands has been a powerhouse in the wholesale clearance trading arena, renowned for sourcing and distributing leading Branded Products. With a visionary team boasting over 40 years of combined experience, they ve ascended to become global leaders in the discount supplier industry. Specialising in end-of-line, closeouts, and clearance products from top-quality brands, United Brands offers an unparalleled range across all home categories. From Homeware to DIY & Storage, Garden essentials to Home Fragrance, their inventory spans Gifting, Toiletries & Household, Kitchen essentials, Cookware, and much more. At United Brands, integrity is their cornerstone. Their dedicated team ensures a tailored experience for every client, prioritising transparent communication and a seamless process from start to finish. With a focus on discretion, logistics support, and unwavering commitment to financial transparency, they guarantee an exceptional level of service for both suppliers and customers alike. As part of the team, you'll have the opportunity to work with some of the world's most recognisable brands and gain exposure to a constantly growing selection of high-quality goods. Whether you're a Junior, seasoned Buyer or Senior Buyer . United Brands invites you to be part of the success story. Take the next step in your career and join a company that values innovation, integrity, and excellence. Apply today with Elevation Recruitment Group, United Brands recruitment partner and unlock your potential with United Brands! As a Sourcing Buyer your primary responsibility will be to build on the existing supplier relationships and source stock from new suppliers & manufacturers of national and international household brands. This will need you to be on the phone undertaking cold calls to solicit business. This is a fantastic opportunity for a commercially minded individual who wants to drive their earning potential by forging long term, commercial relationships and ensure competitive pricing to drive revenue. A background in products from gifting, furnishings, gardening, outdoor, accessories, homeware, seasonal products, and DIY. Would be advantageous! However, it's the person that really matters. The company are wanting you to seize the opportunity to be yourself and grow in an environment where that empowers entrepreneurialism. The Sourcing Buyer is a unique role to Buying, taking on a more traditional approach of building new relationships with suppliers to secure supply. No one day will be the same! Here s what you can expect; Responsibilities: Directly reporting into the Owners you'll be an integral part of the business to grow its' product offering to customers and overall turnover. Cold calling will be part of the role as is a form of sourcing solicitation, new suppliers who've never interacted with the United Brands will be integral to building new product supply. It generally refers to visiting trade fairs & exhibitions, phone-based conversations, networking and meeting sales management with leading brands. Full responsibility of key accounts with suppliers from Global supply chains. Developing new and existing relationship Interface with Senior Directors to Middle management to secure product. Researching and identifying product opportunities across new supply routes to purchase clearance products, partnering with major brand manufacturers for new business. Attend Domestic and International exhibitions and trade fairs. Seek to drive your relationships with manufacturers and other suppliers of brand products. Be a commercial lead for the business. To be successful in this role, these are the key attributes and commercial mind-set needed: Be an effective communicator over the phone. Establishing and maintaining progressive relationships with suppliers. Be a fantastic communicator with strong interpersonal skills and have the confidence to speak to people at different seniority levels. You should understand sales behaviour and be able to consult with suppliers to gain their product at the right price. Develop an understanding of how suppliers work in order to determine who the decision-makers are and have the ability to build a successful relationship and value proposition to meet their and your needs. Make contact and forming productive and profitable relationships. Delivering a service, from the initial conversation, negotiating to inbound of inventory. Have strong negotiation skills with a proven ability to secure competitive prices and favourable terms. High degree of commercial acumen Be a driven, tenuous individual with a will to succeed. No prior purchasing experience is required but would be desirable as Discount Buyer, Senior Buyer, Buying Manager, Trader, Trading Manager, Product Sourcing, Purchaser role Desirable to have experience with products from gifting, DIY, garden, homeware, seasonal products. Package: £30k Inclusive of Bonus - Realistic first year trading £10k Bonus. Expected OTE £70K in your 2nd year, but this is an uncapped bonus structure. Expenses 28 days holiday inclusive of BH 9-5 Mon-Thurs, Fri Finish at 4pm on Friday Free on-site parking. Pension International Travel required. Leeds based Elevation Recruitment Group are handling all applications for United Brands please feel free to contact us directly. (url removed) or (phone number removed) Elevation Recruitment Group s Procurement and Supply Chain division work with a vast range of businesses across Yorkshire and Humberside, Lincolnshire and East Midlands regions
Apr 19, 2024
Full time
Sourcing Buyer Since 2009, United Brands has been a powerhouse in the wholesale clearance trading arena, renowned for sourcing and distributing leading Branded Products. With a visionary team boasting over 40 years of combined experience, they ve ascended to become global leaders in the discount supplier industry. Specialising in end-of-line, closeouts, and clearance products from top-quality brands, United Brands offers an unparalleled range across all home categories. From Homeware to DIY & Storage, Garden essentials to Home Fragrance, their inventory spans Gifting, Toiletries & Household, Kitchen essentials, Cookware, and much more. At United Brands, integrity is their cornerstone. Their dedicated team ensures a tailored experience for every client, prioritising transparent communication and a seamless process from start to finish. With a focus on discretion, logistics support, and unwavering commitment to financial transparency, they guarantee an exceptional level of service for both suppliers and customers alike. As part of the team, you'll have the opportunity to work with some of the world's most recognisable brands and gain exposure to a constantly growing selection of high-quality goods. Whether you're a Junior, seasoned Buyer or Senior Buyer . United Brands invites you to be part of the success story. Take the next step in your career and join a company that values innovation, integrity, and excellence. Apply today with Elevation Recruitment Group, United Brands recruitment partner and unlock your potential with United Brands! As a Sourcing Buyer your primary responsibility will be to build on the existing supplier relationships and source stock from new suppliers & manufacturers of national and international household brands. This will need you to be on the phone undertaking cold calls to solicit business. This is a fantastic opportunity for a commercially minded individual who wants to drive their earning potential by forging long term, commercial relationships and ensure competitive pricing to drive revenue. A background in products from gifting, furnishings, gardening, outdoor, accessories, homeware, seasonal products, and DIY. Would be advantageous! However, it's the person that really matters. The company are wanting you to seize the opportunity to be yourself and grow in an environment where that empowers entrepreneurialism. The Sourcing Buyer is a unique role to Buying, taking on a more traditional approach of building new relationships with suppliers to secure supply. No one day will be the same! Here s what you can expect; Responsibilities: Directly reporting into the Owners you'll be an integral part of the business to grow its' product offering to customers and overall turnover. Cold calling will be part of the role as is a form of sourcing solicitation, new suppliers who've never interacted with the United Brands will be integral to building new product supply. It generally refers to visiting trade fairs & exhibitions, phone-based conversations, networking and meeting sales management with leading brands. Full responsibility of key accounts with suppliers from Global supply chains. Developing new and existing relationship Interface with Senior Directors to Middle management to secure product. Researching and identifying product opportunities across new supply routes to purchase clearance products, partnering with major brand manufacturers for new business. Attend Domestic and International exhibitions and trade fairs. Seek to drive your relationships with manufacturers and other suppliers of brand products. Be a commercial lead for the business. To be successful in this role, these are the key attributes and commercial mind-set needed: Be an effective communicator over the phone. Establishing and maintaining progressive relationships with suppliers. Be a fantastic communicator with strong interpersonal skills and have the confidence to speak to people at different seniority levels. You should understand sales behaviour and be able to consult with suppliers to gain their product at the right price. Develop an understanding of how suppliers work in order to determine who the decision-makers are and have the ability to build a successful relationship and value proposition to meet their and your needs. Make contact and forming productive and profitable relationships. Delivering a service, from the initial conversation, negotiating to inbound of inventory. Have strong negotiation skills with a proven ability to secure competitive prices and favourable terms. High degree of commercial acumen Be a driven, tenuous individual with a will to succeed. No prior purchasing experience is required but would be desirable as Discount Buyer, Senior Buyer, Buying Manager, Trader, Trading Manager, Product Sourcing, Purchaser role Desirable to have experience with products from gifting, DIY, garden, homeware, seasonal products. Package: £30k Inclusive of Bonus - Realistic first year trading £10k Bonus. Expected OTE £70K in your 2nd year, but this is an uncapped bonus structure. Expenses 28 days holiday inclusive of BH 9-5 Mon-Thurs, Fri Finish at 4pm on Friday Free on-site parking. Pension International Travel required. Leeds based Elevation Recruitment Group are handling all applications for United Brands please feel free to contact us directly. (url removed) or (phone number removed) Elevation Recruitment Group s Procurement and Supply Chain division work with a vast range of businesses across Yorkshire and Humberside, Lincolnshire and East Midlands regions
Office Angels are so excited to be recruiting for a Sales Ledger Clerk based in Linton, Maidstone. You'll be joining a leading FMCG company in the UK, a global powerhouse with a dynamic team environment and excellent career growth opportunities. Job Title : Sales Ledger Clerk Salary: 26,000 - 28,000 per annum Role Type : Full-time, office-based role Working Hours: Monday to Friday, 8:30 am to 5:00 pm Benefits: 25 days holiday + bank holiday Contributory Pension Private Medical Life Cover Travel Insurance Health-care-dental Monthly team social events As the Sales Ledger Clerk your key responsibilities would be: Create and maintain accounts within the sales ledger system. Collect and collate daily receipts, ensuring accurate recording and allocation. Reconcile accounts using online banking statements, ensuring accuracy and completeness. Handle queries efficiently, providing necessary documentation such as backing details, PODs, and delivery notes. Input of ad-hoc invoices/credits and sales order adjustments. Collaborate with internal and external stakeholders as needed for sales order adjustments. Conduct collection activities in adherence to company policies and timelines. Execute weekly pre-invoice routines for key supermarket customers as required. We'd love to speak to candidates with the following skills: Proven experience in sales ledger functions, with a strong understanding of accounting principles. Excellent attention to detail and organisational skills. Ability to work effectively within a team environment. Strong communication skills, both written and verbal. Proficiency in relevant software applications and online banking systems. Next steps: If this sounds like an ideal position for you and you have the experience outlined above, then please apply today. Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do, please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Sherrie (Permanent Consultant). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
Office Angels are so excited to be recruiting for a Sales Ledger Clerk based in Linton, Maidstone. You'll be joining a leading FMCG company in the UK, a global powerhouse with a dynamic team environment and excellent career growth opportunities. Job Title : Sales Ledger Clerk Salary: 26,000 - 28,000 per annum Role Type : Full-time, office-based role Working Hours: Monday to Friday, 8:30 am to 5:00 pm Benefits: 25 days holiday + bank holiday Contributory Pension Private Medical Life Cover Travel Insurance Health-care-dental Monthly team social events As the Sales Ledger Clerk your key responsibilities would be: Create and maintain accounts within the sales ledger system. Collect and collate daily receipts, ensuring accurate recording and allocation. Reconcile accounts using online banking statements, ensuring accuracy and completeness. Handle queries efficiently, providing necessary documentation such as backing details, PODs, and delivery notes. Input of ad-hoc invoices/credits and sales order adjustments. Collaborate with internal and external stakeholders as needed for sales order adjustments. Conduct collection activities in adherence to company policies and timelines. Execute weekly pre-invoice routines for key supermarket customers as required. We'd love to speak to candidates with the following skills: Proven experience in sales ledger functions, with a strong understanding of accounting principles. Excellent attention to detail and organisational skills. Ability to work effectively within a team environment. Strong communication skills, both written and verbal. Proficiency in relevant software applications and online banking systems. Next steps: If this sounds like an ideal position for you and you have the experience outlined above, then please apply today. Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do, please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Sherrie (Permanent Consultant). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sales Coordinator Location: Fareham Basic salary up to £22,500 plus bonus & flexible benefits package including up to 27 days holiday (Plus additional annual leave purchasing scheme) Sector: Packaging distribution The Company We, the UK s largest packaging distributor have an exciting opportunity for an experienced internal sales professional to join our team based in Fareham. We are a committed equal opportunities employer that champions dignity in the workplace . Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Appointing and nurturing sales talent across our business is key to our continued growth. The Sales Coordinator Role Sales Coordination is a key part of what we do, providing the crucial bridge between our customers and our internal purchasing, logistics and external field sales teams. This fast-paced, multi-faceted role will see you handling inbound customer enquiries and processing sales orders. In addition you will assist the external sales executives and generate some outbound activity to help develop customer spend and identify new opportunities. This position is wholly office based and focussed upon customer engagement. You will be focussed on understanding customer needs, to ensure opportunities are realised and first class service is provided at all times. On this occasion we are seeking to hire someone on a full time basis, working Monday to Friday. Sales Coordinator Key Duties Managing and developing a portfolio of existing accounts, effectively maintaining profitability Dealing with incoming customer queries and providing advice & solutions Undertaking outbound activity to help identify and target new customers Working closely with and supporting the external sales team Administration of sales orders/quotations, ensuring customer delivery dates are met Regular use of internal CRM system Closely liaising with internal departments such as logistics and procurement Do you have the correct profile? We know that this role will ideally suit an experienced internal sales person who can demonstrate a good track-record of success in a similarly fast paced position. That said, it s often about character and personality. So if you fancy a fast paced & varied role where you can showcase your charisma in charming our customers and you re not afraid to make outbound calls, we would love to hear from you. You will need to learn our internal systems (CRM etc.) but that goes for anyone and we will provide full training. It is however vitally important that you have a first class telephone manner (friendly and professional) coupled with strong administration skills. It also helps if you are commercially aware and target driven. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. Our Benefits We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: - 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional Holiday purchasing scheme (run annually) Contributory pension scheme Free parking at the majority of our site locations Annual (company paid) volunteering day Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced HR policies relating to various employee rights & entitlements Long service awards (5-40 years) Charitable giving options Financial support with eye-tests/purchasing glasses (DSE users only) O2 Mobile discount scheme (up to 25% off) Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies) Your future with us Here at Macfarlane Group, you truly have the potential to shape your own future and set your own ambitions. We are a large group company where internal promotion and mobility is a key feature of our success. Through tailored career plans, we provide a wide range of structure training & development pathways, utilizing both inhouse expertise to share knowledge and the best-in-class external training partners. There is potential access to management & leadership development, and we work closely with recognised, accredited bodies including the Institute of Leadership & Management (ILM) & the Institute of Sales Professionals ISP). So there really are no limits to where your journey within Macfarlane Group may take you. How to apply/next steps This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports hybrid working where possible and we often conduct our first stage interviews via video. To make an application please simply click apply ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful. NO RECRUITMENT AGENCIES PLEASE
Apr 19, 2024
Full time
Sales Coordinator Location: Fareham Basic salary up to £22,500 plus bonus & flexible benefits package including up to 27 days holiday (Plus additional annual leave purchasing scheme) Sector: Packaging distribution The Company We, the UK s largest packaging distributor have an exciting opportunity for an experienced internal sales professional to join our team based in Fareham. We are a committed equal opportunities employer that champions dignity in the workplace . Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Appointing and nurturing sales talent across our business is key to our continued growth. The Sales Coordinator Role Sales Coordination is a key part of what we do, providing the crucial bridge between our customers and our internal purchasing, logistics and external field sales teams. This fast-paced, multi-faceted role will see you handling inbound customer enquiries and processing sales orders. In addition you will assist the external sales executives and generate some outbound activity to help develop customer spend and identify new opportunities. This position is wholly office based and focussed upon customer engagement. You will be focussed on understanding customer needs, to ensure opportunities are realised and first class service is provided at all times. On this occasion we are seeking to hire someone on a full time basis, working Monday to Friday. Sales Coordinator Key Duties Managing and developing a portfolio of existing accounts, effectively maintaining profitability Dealing with incoming customer queries and providing advice & solutions Undertaking outbound activity to help identify and target new customers Working closely with and supporting the external sales team Administration of sales orders/quotations, ensuring customer delivery dates are met Regular use of internal CRM system Closely liaising with internal departments such as logistics and procurement Do you have the correct profile? We know that this role will ideally suit an experienced internal sales person who can demonstrate a good track-record of success in a similarly fast paced position. That said, it s often about character and personality. So if you fancy a fast paced & varied role where you can showcase your charisma in charming our customers and you re not afraid to make outbound calls, we would love to hear from you. You will need to learn our internal systems (CRM etc.) but that goes for anyone and we will provide full training. It is however vitally important that you have a first class telephone manner (friendly and professional) coupled with strong administration skills. It also helps if you are commercially aware and target driven. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. Our Benefits We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: - 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional Holiday purchasing scheme (run annually) Contributory pension scheme Free parking at the majority of our site locations Annual (company paid) volunteering day Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced HR policies relating to various employee rights & entitlements Long service awards (5-40 years) Charitable giving options Financial support with eye-tests/purchasing glasses (DSE users only) O2 Mobile discount scheme (up to 25% off) Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies) Your future with us Here at Macfarlane Group, you truly have the potential to shape your own future and set your own ambitions. We are a large group company where internal promotion and mobility is a key feature of our success. Through tailored career plans, we provide a wide range of structure training & development pathways, utilizing both inhouse expertise to share knowledge and the best-in-class external training partners. There is potential access to management & leadership development, and we work closely with recognised, accredited bodies including the Institute of Leadership & Management (ILM) & the Institute of Sales Professionals ISP). So there really are no limits to where your journey within Macfarlane Group may take you. How to apply/next steps This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports hybrid working where possible and we often conduct our first stage interviews via video. To make an application please simply click apply ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful. NO RECRUITMENT AGENCIES PLEASE
Location: Slough, Hybrid Duration: 6-month contract, with potential for extension or permanent opportunity What We re Looking For: Experience in a commercial environment is desirable. Experience as an intern or through an undergraduate placement would be considered. Technical proficiency: Experience with MS Office, PowerPoint, Word, Excel, Outlook, Teams & Zoom. A team player with excellent communication skills. Ability to interact with colleagues at all levels throughout the business and externally. Creative thinking and gets involved in all tasks. What Your Impact Will Be: Effective and accurate completion of key supplier forms. Handling samples and collaborating with National Account Managers. Fulfilling image requests for products, ensuring products are presented to the highest standards in the retail environment. Collaborating on images, copy & layouts for catalogue pages. Proactive and timely management of product portfolio updates, maintaining codes, copy, media, and images. Managing preview meetings - Including calendar management, room booking, catering, materials, customer entertainment, travel, and accommodation. Raising PO s for brand managers using Coupa. Liaising with direct import customer service team on product quote sheets. Providing administrative support Accurate updates on range plans, communicating key changes to product information on key accounts. Attendance to licensor meetings to support retail activation plans.
Apr 19, 2024
Seasonal
Location: Slough, Hybrid Duration: 6-month contract, with potential for extension or permanent opportunity What We re Looking For: Experience in a commercial environment is desirable. Experience as an intern or through an undergraduate placement would be considered. Technical proficiency: Experience with MS Office, PowerPoint, Word, Excel, Outlook, Teams & Zoom. A team player with excellent communication skills. Ability to interact with colleagues at all levels throughout the business and externally. Creative thinking and gets involved in all tasks. What Your Impact Will Be: Effective and accurate completion of key supplier forms. Handling samples and collaborating with National Account Managers. Fulfilling image requests for products, ensuring products are presented to the highest standards in the retail environment. Collaborating on images, copy & layouts for catalogue pages. Proactive and timely management of product portfolio updates, maintaining codes, copy, media, and images. Managing preview meetings - Including calendar management, room booking, catering, materials, customer entertainment, travel, and accommodation. Raising PO s for brand managers using Coupa. Liaising with direct import customer service team on product quote sheets. Providing administrative support Accurate updates on range plans, communicating key changes to product information on key accounts. Attendance to licensor meetings to support retail activation plans.
Customer Support Administrator Salary: £22000- £25000 starting salary with an opportunity for this to increase Plus, fantastic benefits like no other organisation and include. Private Medical Insurance (after successful completion of probation) Company pension Team Bonus Scheme Onsite Café Great training and progression opportunities Friendly working environment Dog friendly environment Fats track progression Location: Wickham / Botley area you will have the opportunity of hybrid working Hours of work : 35 hours per week across 5 days, Monday to Friday 9am to 5pm Dynamite Recruitment is currently working in partnership with a very well-established independent business who are very well known as leaders in their specialist area. Due to huge, expected growth our client is now looking to expand their already successful team and are looking for a Customer Support Administrator. My client offers a really unique product and service to their customers, and this will be a really exciting opportunity for someone who wants to roll up their sleeves and show a business what they are capable. You would be recognised and rewarded well for doing so! As a Customer Support Administrator you will Providing an all-round care to your customers including answering the telephone and assisting with any customer queries, supporting the Customer Success Team Leader with the onboarding of customers through TEAMS/Zoom meetings and carrying out the administrative processes required thereafter. My client has a small, close-knit team and an informal, friendly environment. They care greatly about our people and their customers, so you will receive the support, development and leadership needed to thrive. This is a fantastic opportunity to join the company at an exciting stage of expansion and development. Key Duties will include: Undertaking customer care and sales administration. Onboarding new customers , completing demos etc Working with customers through the various phases of their journey Assisting customers with various enquiries via email and telephone as well as in person and virtually Developing and maintaining excellent relationships with all customers- Managing their accounts and expectations. Answering calls from customers, providing a first-line response service Addressing and resolving customer queries and complaints professionally. Supporting with marketing for the business Social media management - enhancing the business profile along with clients using social media channels Managing mailshots and campaigns Completing general administration The ideal Customer Support Administrator will have / be Experience of working in a customer-focused environment, providing a front-line service. Able to build and manage relationships with customers, ensuring an exceptional level of service. Able to manage own workload. Proactive in approach to building customer and partner relationships. Strong listening skills with the confidence to ask questions to maximise the effectiveness of training and development. Committed to continued professional development. Strong team player. Full UK Driving Licence and access to a car. Excellent communication and customer care skills. Positive and enthusiastic with the confidence to speak to customers on the telephone. Have a good knowledge of using social media platforms Have an interest /. some exposure to marketing Extremely organised. Experience in managing professional relationships. Experience of handling customer complaints Excellent problem-solving skills. Strong IT skills including experience of using Office 365 , Word and Excel Have experience if using / learning various CRM systems To be considered please submit your CV asap. INDB
Apr 19, 2024
Full time
Customer Support Administrator Salary: £22000- £25000 starting salary with an opportunity for this to increase Plus, fantastic benefits like no other organisation and include. Private Medical Insurance (after successful completion of probation) Company pension Team Bonus Scheme Onsite Café Great training and progression opportunities Friendly working environment Dog friendly environment Fats track progression Location: Wickham / Botley area you will have the opportunity of hybrid working Hours of work : 35 hours per week across 5 days, Monday to Friday 9am to 5pm Dynamite Recruitment is currently working in partnership with a very well-established independent business who are very well known as leaders in their specialist area. Due to huge, expected growth our client is now looking to expand their already successful team and are looking for a Customer Support Administrator. My client offers a really unique product and service to their customers, and this will be a really exciting opportunity for someone who wants to roll up their sleeves and show a business what they are capable. You would be recognised and rewarded well for doing so! As a Customer Support Administrator you will Providing an all-round care to your customers including answering the telephone and assisting with any customer queries, supporting the Customer Success Team Leader with the onboarding of customers through TEAMS/Zoom meetings and carrying out the administrative processes required thereafter. My client has a small, close-knit team and an informal, friendly environment. They care greatly about our people and their customers, so you will receive the support, development and leadership needed to thrive. This is a fantastic opportunity to join the company at an exciting stage of expansion and development. Key Duties will include: Undertaking customer care and sales administration. Onboarding new customers , completing demos etc Working with customers through the various phases of their journey Assisting customers with various enquiries via email and telephone as well as in person and virtually Developing and maintaining excellent relationships with all customers- Managing their accounts and expectations. Answering calls from customers, providing a first-line response service Addressing and resolving customer queries and complaints professionally. Supporting with marketing for the business Social media management - enhancing the business profile along with clients using social media channels Managing mailshots and campaigns Completing general administration The ideal Customer Support Administrator will have / be Experience of working in a customer-focused environment, providing a front-line service. Able to build and manage relationships with customers, ensuring an exceptional level of service. Able to manage own workload. Proactive in approach to building customer and partner relationships. Strong listening skills with the confidence to ask questions to maximise the effectiveness of training and development. Committed to continued professional development. Strong team player. Full UK Driving Licence and access to a car. Excellent communication and customer care skills. Positive and enthusiastic with the confidence to speak to customers on the telephone. Have a good knowledge of using social media platforms Have an interest /. some exposure to marketing Extremely organised. Experience in managing professional relationships. Experience of handling customer complaints Excellent problem-solving skills. Strong IT skills including experience of using Office 365 , Word and Excel Have experience if using / learning various CRM systems To be considered please submit your CV asap. INDB
Account Manager -Near Devizes £negotiable My client, is looking to recruit a Account Manager to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services Account Manager will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Account Manager Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Account Manager Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes
Apr 19, 2024
Full time
Account Manager -Near Devizes £negotiable My client, is looking to recruit a Account Manager to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services Account Manager will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Account Manager Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Account Manager Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes
We are currently seeking a Sales Administrator to join a well-established, very reputable family-run SME based in Emersons Green, Bristol. The purpose of this role is to support the External Sales team from an administrative capacity, and maximising customer contact and response times contributing significantly to the team s success. The focus is on seamless integration of the 'Always Informed' approach, ensuring accurate data input and timely quotation delivery. Key duties and responsibilities Receiving all sales phone calls and directing them to the correct departments or responding to them efficiently Setting up new client accounts Responding to customer enquiries Always provide excellent Customer Service to external and internal customers. Understand customer s needs and how we can best satisfy their requirements, in-line with our business objectives. Work Proactively with Key Account Managers to deliver the best possible customer experience. Support KAM s with managing Pipelines in HubSpot to ensure accuracy of data. Support KAM in researching new customers and reaching out to book appointments. Understand speed of response is critical to the success of the team. Ensure a timely and accurate quotation to all quote requests. Follow-up all quotations to transfer them into orders. Report all communication with customers on to the HubSpot CRM system Collaborate effectively with other departments, specifically Customer Experience, Operations, and Accounts to benefit the company as a whole Investigate and resolve any issues that may arise and report back to the External sales team Other work which may be necessary from time to time Make sure all personal Health and Safety procedures are adhered to Requirements A good set of GCSEs or equivalent with a focus on relevant subjects such as business studies, communication, and mathematics Proven experience in a sales support or similar role. Familiarity with CRM systems and sales support tools. Previous exposure to working closely with an external sales team is advantageous. Exceptional verbal and written communication skills. Ability to articulate complex information clearly and concisely. Strong organizational and multitasking abilities. Attention to detail, ensuring accuracy in data input and document preparation. Demonstrated commitment to providing exceptional customer service. Proven ability to work effectively in a collaborative team environment. Flexibility to adapt to a fast-paced and dynamic work environment. Competence in using relevant sales support tools and CRM systems. Proficient in Microsoft Office Suite (Excel, Word, Outlook Benefits Working hours: - (Apply online only) Monday- Friday (Office based) Salary: £28,000- £30,000 Company bonus scheme Access to pension 23 days holiday (additional days with service)
Apr 19, 2024
Full time
We are currently seeking a Sales Administrator to join a well-established, very reputable family-run SME based in Emersons Green, Bristol. The purpose of this role is to support the External Sales team from an administrative capacity, and maximising customer contact and response times contributing significantly to the team s success. The focus is on seamless integration of the 'Always Informed' approach, ensuring accurate data input and timely quotation delivery. Key duties and responsibilities Receiving all sales phone calls and directing them to the correct departments or responding to them efficiently Setting up new client accounts Responding to customer enquiries Always provide excellent Customer Service to external and internal customers. Understand customer s needs and how we can best satisfy their requirements, in-line with our business objectives. Work Proactively with Key Account Managers to deliver the best possible customer experience. Support KAM s with managing Pipelines in HubSpot to ensure accuracy of data. Support KAM in researching new customers and reaching out to book appointments. Understand speed of response is critical to the success of the team. Ensure a timely and accurate quotation to all quote requests. Follow-up all quotations to transfer them into orders. Report all communication with customers on to the HubSpot CRM system Collaborate effectively with other departments, specifically Customer Experience, Operations, and Accounts to benefit the company as a whole Investigate and resolve any issues that may arise and report back to the External sales team Other work which may be necessary from time to time Make sure all personal Health and Safety procedures are adhered to Requirements A good set of GCSEs or equivalent with a focus on relevant subjects such as business studies, communication, and mathematics Proven experience in a sales support or similar role. Familiarity with CRM systems and sales support tools. Previous exposure to working closely with an external sales team is advantageous. Exceptional verbal and written communication skills. Ability to articulate complex information clearly and concisely. Strong organizational and multitasking abilities. Attention to detail, ensuring accuracy in data input and document preparation. Demonstrated commitment to providing exceptional customer service. Proven ability to work effectively in a collaborative team environment. Flexibility to adapt to a fast-paced and dynamic work environment. Competence in using relevant sales support tools and CRM systems. Proficient in Microsoft Office Suite (Excel, Word, Outlook Benefits Working hours: - (Apply online only) Monday- Friday (Office based) Salary: £28,000- £30,000 Company bonus scheme Access to pension 23 days holiday (additional days with service)
At Finest Brands International, we have a wonderful opportunity for a Customer Service Coordinator / Returns Processor to join our Leeds office on a full-time basis. This is a very exciting opportunity to work with a leading supplier of clothing, footwear and safety equipment to the equestrian and country/lifestyle sector. Interested? Read on to find out more Customer Service Coordinator / Returns Processor Leeds able to commute to LS11 Monday to Friday, 9:00am to 5pm - open to negotiation £23,000 - £26,000 per annum dependent on experience Immediate interview and start available 20 days holiday plus Bank Holidays, Free on-site parking Please Note: Applicants must be authorised to work in the UK Finest Brands International, home to Toggi and Champion Riding Hats, are now recruiting for an excellent communicator to join the Leeds team providing administrative support to the sales team. Details of the role: The successful applicant will report to the Operations / Customer service Manager and be responsible for day-to-day management of the administration relating to all customer issues, taking ownership of all ongoing customer queries, and seeking to maximise further sales opportunities within incoming calls. The Customer Service Coordinators also play a key role in supporting proactive outgoing selling during promotions. This role will also involve processing all items returned back to our warehouse, reprocessing items to be put back into stock and dealing with the occasional faulty item. Responsibilities: Ensuring all orders received by telephone or email are processed accurately and in a timely manner each day Investigating and resolving all customer queries in an effective and efficient manner, to provide a satisfactory outcome in appropriate time scale Advising on delivery dates, stock availability and prices, keeping up to date with product range and knowledge Tracking parcels as required Advising consumers of stockists and product/other information as required Responding professionally and appropriately to web contact forms daily Liaising with the accounts department on customer status, billing etc Ensuring all calls & systems notes are completed and accurate at all times Processing returns & arrange collections Answering enquiries on our Web based chat service About you: Excellent communication skills, particularly on the telephone Team Player and self-motivated with a drive to succeed and ability to manage their own time effectively IT literacy essential, in particular a working knowledge of Microsoft Office, Outlook, Word, Excel Ability to analyse sales reports to improve sales and maximise opportunities Attention to detail with a systemic and accurate approach Proven problem-solving ability If the above sounds like you, this could be the opportunity you ve been searching for. Why not submit an application online today ? How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Customer Service, Customer Service Coordinator, Client Care, Customer Support, Admin, Administrative, Administration. Customer Service Support. Please note: Due to the number of applications we receive, we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application, then unfortunately you have been unsuccessful.
Apr 19, 2024
Full time
At Finest Brands International, we have a wonderful opportunity for a Customer Service Coordinator / Returns Processor to join our Leeds office on a full-time basis. This is a very exciting opportunity to work with a leading supplier of clothing, footwear and safety equipment to the equestrian and country/lifestyle sector. Interested? Read on to find out more Customer Service Coordinator / Returns Processor Leeds able to commute to LS11 Monday to Friday, 9:00am to 5pm - open to negotiation £23,000 - £26,000 per annum dependent on experience Immediate interview and start available 20 days holiday plus Bank Holidays, Free on-site parking Please Note: Applicants must be authorised to work in the UK Finest Brands International, home to Toggi and Champion Riding Hats, are now recruiting for an excellent communicator to join the Leeds team providing administrative support to the sales team. Details of the role: The successful applicant will report to the Operations / Customer service Manager and be responsible for day-to-day management of the administration relating to all customer issues, taking ownership of all ongoing customer queries, and seeking to maximise further sales opportunities within incoming calls. The Customer Service Coordinators also play a key role in supporting proactive outgoing selling during promotions. This role will also involve processing all items returned back to our warehouse, reprocessing items to be put back into stock and dealing with the occasional faulty item. Responsibilities: Ensuring all orders received by telephone or email are processed accurately and in a timely manner each day Investigating and resolving all customer queries in an effective and efficient manner, to provide a satisfactory outcome in appropriate time scale Advising on delivery dates, stock availability and prices, keeping up to date with product range and knowledge Tracking parcels as required Advising consumers of stockists and product/other information as required Responding professionally and appropriately to web contact forms daily Liaising with the accounts department on customer status, billing etc Ensuring all calls & systems notes are completed and accurate at all times Processing returns & arrange collections Answering enquiries on our Web based chat service About you: Excellent communication skills, particularly on the telephone Team Player and self-motivated with a drive to succeed and ability to manage their own time effectively IT literacy essential, in particular a working knowledge of Microsoft Office, Outlook, Word, Excel Ability to analyse sales reports to improve sales and maximise opportunities Attention to detail with a systemic and accurate approach Proven problem-solving ability If the above sounds like you, this could be the opportunity you ve been searching for. Why not submit an application online today ? How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Customer Service, Customer Service Coordinator, Client Care, Customer Support, Admin, Administrative, Administration. Customer Service Support. Please note: Due to the number of applications we receive, we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application, then unfortunately you have been unsuccessful.
Head of Commercial Risk UK To develop and lead the Commercial Risk business in the UK, continuing to build a profitable, sustainable growing business with a high profile and great reputation in line with the organisations 3X3 strategy. To deliver excellence in client relationships, retention, and growth of the existing client portfolio. To promote an Aon United approach across the country, working with other Aon Solution Line leaders to establish a strong and effective partnership across all the revenue lines to offer the Best of Aon to Clients and Colleagues. To ensure all Commercial Risk practices undertaken in the UK and colleague conduct is aligned with relevant legal and regulatory requirements and wholly consistent with Aon policies, values and behaviours. The FCA's Senior Managers & Certification Regime (SM&CR) applies to Aon from December 2019 and this role is subject to the relevant requirements of the Regime. The primary aim of SM&CR is to drive individual accountability for all roles within the Financial Services Sector. Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be fit and proper at all times and also to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behaviour. What the day will look like P&L Leadership Responsible for running the Commercial Risk UK P&L. Ensure that the business takes advantage of the full suite of high value, best in class solutions, services and capabilities, and leads the team including MDs Complex Risk Managed (formerly Global), Financial and Professional Services, Real Estate, North, South, and SME to ensure that opportunities are maximised across the UK business and the overall UK P&L achieves and delivers profitable growth. Sets the overall direction and goals for the business, including the identification of market, client and solution development opportunities, taking into account the Commercial Risk strategies of Aon both locally and globally Working with Large Client segment leader on development and implementation of segment vision and strategies to grow the business Delivering agreed revenue and margin targets for the business on an annual basis Possessing a deep understanding of these client segments, the key competitors and the key talent in this sector and territory Leading on the talent agenda including recruitment, retention, d&I, development, succession planning, engagement, smart working and wellbeing. Lead all BU Leaders - Real Estate, FPSG and Complex Risk Managed within the London ensuring that their activities are supporting the business objectives Work closely with the South and North businesses to ensure that opportunities are maximised across the UK business Improving client retention levels and creating strategies to strengthen client relationships Maximise sales by ensuring we have the right people undertaking the right activities with strong supporting teams and utilising the best propositions available Ensure that we have the operational metrics in place to accurately forecast for the business Work with the Operations team to optimise customer experience Develop the team's capability to introduce other solution lines and products / propositions Supports the development and execution of global strategies Role models partnership, collaboration, integrity and respect to deliver the best of our firm to our clients. Maintaining a fully compliant and regulatory robust service to all clients Forecasting and reporting on business activity through the monthly and quarterly business review process Improve engagement and ensure diversity and a feeling of belonging within the team Represent Aon externally in business community Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with all Aon UK Limited policies Aon Client Leadership Collaborates with UK, EMEA and global commercial risk leaders to set, implement and amplify the Commercial Risk strategy. Delivers a consistent set of best-in-class Commercial Risk offerings consistent with global priorities, drives growth, innovation, performance standards and capability building. Leads on the development and continuous improvement of segmented and consistent client experience / service models to deliver commercial risk solutions to UK clients to delight clients and to create maximum efficiency Design and manufacture of products, propositions and solutions for customers of Commercial Risk UK. Set strategies and identification of future revenue growth opportunities for the business. The management and control of variable costs to deliver on margins and PTI Responsible for Claims services for customers of Commercial Risk UK and all UK Commercial Risk Broking services Collaborates with internal teams and third-party partners (e.g., carriers) to ensure clients receive solutions that exceed and meet their needs. People Leadership Understands external industry and competitive environment and shapes Aon strategies to achieve maximum long-term success. Responsible for building culture and partners with the People Organisation to deliver the Aon colleague experience consistently. Role models teamwork, collaboration, integrity and respect to deliver the best of our firm to our clients. Runs capacity and resources against opportunities, partnering with other Solution Line leads, Finance and PO. Leads talent, hiring within global frameworks, setting career paths and defining performance expectations, and developing Solution Line related expertise. Retain, develop, and attract dedicated individuals in line with business plans, defining and handling the compensation and Incentives plan according to the annual budget. Promotes and embed the Aon Client Leadership engagement model. Develops and supports team members in the achievement of their objectives through coaching and mentoring. Develops and maintain succession plans for key roles in the business. Ensures Commercial Risk UK's business and colleague conduct is aligned with relevant legal and regulatory requirements and wholly consistent with Aon policies, values and behaviours. Innovation and Growth Proactively builds strategic external partnerships and uses relationships to fulfill client needs. Sales to consumer, SME and large/mid-market clients serviced by the UK regional offices and the digital service centre via the production and distribution of Commercial Risk marketing materials and communications (including financial promotions) Partners across Solution Line leaders and other sales channels to implement strategies to acquire new clients and grow existing client accounts. Gives strategic input into growth planning (market trends) Drives Solution Line initiative and marketing plans to meet growth goals Proactively supports the expansion of the Aon Business Service solution to support improved efficiency and the realization of colleague and client opportunities. Keeps pulse on emerging business opportunities to evaluate the potential for new service offerings Leads inorganic growth opportunities and M&A pipelining ensuring return on investments in line with original proposal Governance and Compliance Takes primary responsibility for ensuring colleague awareness and conformances to all compliance related requirements. Leads by example by ensuring own activity aligns with regulatory requirements and business procedures. Encourages colleagues to be actively involved in raising awareness of non-conformances and ideas for improvements. Is responsible for the monitoring of the Commercial Risk UK risk profile and ensures the business is being run within the risk appetite set by the AUKL Board. This includes raising and reporting any incidents in line with the defined timelines and promoting and demonstrating risk awareness and responsibility. Ensures that processes, procedures and measures are in place for monitoring and maintaining standards of business conduct in Commercial Risk UK consistent with Aon UK's legislative and regulatory requirements, and the professional standards that govern Aon's business. Considers the impact and implications for Commercial Risk UK of key legal and regulatory developments as communicated from the central functions, or Aon Plc, and agrees actions to be taken. Take reasonable steps to prevent or stop regulatory breaches occurring in Commercial Risk UK as set out in the relevant Statement of Responsibility. Skills and experience that will lead to success Passionate about supporting clients to Make Better Decisions Experienced knowledge and client expertise in Commercial Risk - able to exemplify "the best of Aon" in the Region area with clients, at conferences, in publications, etc. and deep familiarity with latest thinking in domain Deep connections across partners and industry groups in their sphere Collaborates with other Solution Line leadership to deliver "the best of Aon" Performance-driven while also having an investment mindset Consistent track record to deliver product/solution innovations Ability to identify and retain top talent Builds inclusive and diverse teams . click apply for full job details
Apr 19, 2024
Full time
Head of Commercial Risk UK To develop and lead the Commercial Risk business in the UK, continuing to build a profitable, sustainable growing business with a high profile and great reputation in line with the organisations 3X3 strategy. To deliver excellence in client relationships, retention, and growth of the existing client portfolio. To promote an Aon United approach across the country, working with other Aon Solution Line leaders to establish a strong and effective partnership across all the revenue lines to offer the Best of Aon to Clients and Colleagues. To ensure all Commercial Risk practices undertaken in the UK and colleague conduct is aligned with relevant legal and regulatory requirements and wholly consistent with Aon policies, values and behaviours. The FCA's Senior Managers & Certification Regime (SM&CR) applies to Aon from December 2019 and this role is subject to the relevant requirements of the Regime. The primary aim of SM&CR is to drive individual accountability for all roles within the Financial Services Sector. Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be fit and proper at all times and also to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behaviour. What the day will look like P&L Leadership Responsible for running the Commercial Risk UK P&L. Ensure that the business takes advantage of the full suite of high value, best in class solutions, services and capabilities, and leads the team including MDs Complex Risk Managed (formerly Global), Financial and Professional Services, Real Estate, North, South, and SME to ensure that opportunities are maximised across the UK business and the overall UK P&L achieves and delivers profitable growth. Sets the overall direction and goals for the business, including the identification of market, client and solution development opportunities, taking into account the Commercial Risk strategies of Aon both locally and globally Working with Large Client segment leader on development and implementation of segment vision and strategies to grow the business Delivering agreed revenue and margin targets for the business on an annual basis Possessing a deep understanding of these client segments, the key competitors and the key talent in this sector and territory Leading on the talent agenda including recruitment, retention, d&I, development, succession planning, engagement, smart working and wellbeing. Lead all BU Leaders - Real Estate, FPSG and Complex Risk Managed within the London ensuring that their activities are supporting the business objectives Work closely with the South and North businesses to ensure that opportunities are maximised across the UK business Improving client retention levels and creating strategies to strengthen client relationships Maximise sales by ensuring we have the right people undertaking the right activities with strong supporting teams and utilising the best propositions available Ensure that we have the operational metrics in place to accurately forecast for the business Work with the Operations team to optimise customer experience Develop the team's capability to introduce other solution lines and products / propositions Supports the development and execution of global strategies Role models partnership, collaboration, integrity and respect to deliver the best of our firm to our clients. Maintaining a fully compliant and regulatory robust service to all clients Forecasting and reporting on business activity through the monthly and quarterly business review process Improve engagement and ensure diversity and a feeling of belonging within the team Represent Aon externally in business community Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with all Aon UK Limited policies Aon Client Leadership Collaborates with UK, EMEA and global commercial risk leaders to set, implement and amplify the Commercial Risk strategy. Delivers a consistent set of best-in-class Commercial Risk offerings consistent with global priorities, drives growth, innovation, performance standards and capability building. Leads on the development and continuous improvement of segmented and consistent client experience / service models to deliver commercial risk solutions to UK clients to delight clients and to create maximum efficiency Design and manufacture of products, propositions and solutions for customers of Commercial Risk UK. Set strategies and identification of future revenue growth opportunities for the business. The management and control of variable costs to deliver on margins and PTI Responsible for Claims services for customers of Commercial Risk UK and all UK Commercial Risk Broking services Collaborates with internal teams and third-party partners (e.g., carriers) to ensure clients receive solutions that exceed and meet their needs. People Leadership Understands external industry and competitive environment and shapes Aon strategies to achieve maximum long-term success. Responsible for building culture and partners with the People Organisation to deliver the Aon colleague experience consistently. Role models teamwork, collaboration, integrity and respect to deliver the best of our firm to our clients. Runs capacity and resources against opportunities, partnering with other Solution Line leads, Finance and PO. Leads talent, hiring within global frameworks, setting career paths and defining performance expectations, and developing Solution Line related expertise. Retain, develop, and attract dedicated individuals in line with business plans, defining and handling the compensation and Incentives plan according to the annual budget. Promotes and embed the Aon Client Leadership engagement model. Develops and supports team members in the achievement of their objectives through coaching and mentoring. Develops and maintain succession plans for key roles in the business. Ensures Commercial Risk UK's business and colleague conduct is aligned with relevant legal and regulatory requirements and wholly consistent with Aon policies, values and behaviours. Innovation and Growth Proactively builds strategic external partnerships and uses relationships to fulfill client needs. Sales to consumer, SME and large/mid-market clients serviced by the UK regional offices and the digital service centre via the production and distribution of Commercial Risk marketing materials and communications (including financial promotions) Partners across Solution Line leaders and other sales channels to implement strategies to acquire new clients and grow existing client accounts. Gives strategic input into growth planning (market trends) Drives Solution Line initiative and marketing plans to meet growth goals Proactively supports the expansion of the Aon Business Service solution to support improved efficiency and the realization of colleague and client opportunities. Keeps pulse on emerging business opportunities to evaluate the potential for new service offerings Leads inorganic growth opportunities and M&A pipelining ensuring return on investments in line with original proposal Governance and Compliance Takes primary responsibility for ensuring colleague awareness and conformances to all compliance related requirements. Leads by example by ensuring own activity aligns with regulatory requirements and business procedures. Encourages colleagues to be actively involved in raising awareness of non-conformances and ideas for improvements. Is responsible for the monitoring of the Commercial Risk UK risk profile and ensures the business is being run within the risk appetite set by the AUKL Board. This includes raising and reporting any incidents in line with the defined timelines and promoting and demonstrating risk awareness and responsibility. Ensures that processes, procedures and measures are in place for monitoring and maintaining standards of business conduct in Commercial Risk UK consistent with Aon UK's legislative and regulatory requirements, and the professional standards that govern Aon's business. Considers the impact and implications for Commercial Risk UK of key legal and regulatory developments as communicated from the central functions, or Aon Plc, and agrees actions to be taken. Take reasonable steps to prevent or stop regulatory breaches occurring in Commercial Risk UK as set out in the relevant Statement of Responsibility. Skills and experience that will lead to success Passionate about supporting clients to Make Better Decisions Experienced knowledge and client expertise in Commercial Risk - able to exemplify "the best of Aon" in the Region area with clients, at conferences, in publications, etc. and deep familiarity with latest thinking in domain Deep connections across partners and industry groups in their sphere Collaborates with other Solution Line leadership to deliver "the best of Aon" Performance-driven while also having an investment mindset Consistent track record to deliver product/solution innovations Ability to identify and retain top talent Builds inclusive and diverse teams . click apply for full job details
London Client Director Who We Are: EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to industry leaders worldwide. Our commitment to customer satisfaction, service quality, and investment in our partners and employees sets us apart. As a true international IT provider, we prioritize global simplicity and transparency in all our services. Role Overview: As Client Director, you will play a pivotal role in identifying and facilitating the best outcomes for both EOS and our valued customers. Your responsibilities will include understanding customer needs, requirements, and budget constraints, making you the primary point of contact for all aspects of the customer's account. Your mission is to ensure the best possible customer experience, both during and after the sale. Responsibilities: . Manage and expand revenue within existing client accounts while actively pursuing new business opportunities with multinational corporations (MNCs). Develop and nurture enduring client relationships as the primary point of contact for account management. Collaborate closely with the broader sales team to identify and capitalize on growth opportunities within your assigned territory. Skilfully negotiate contracts and secure agreements to optimize profitability. Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors by understanding their unique challenges and providing tailored solutions. Ensure the timely and successful delivery of solutions that align with customer needs and objectives. Travel internationally to address client needs, achieve sales targets, report on activities, and monitor key account metrics while forecasting the sales pipeline. Develop and execute comprehensive opportunity and account plans to maximize customer engagement and drive business growth. Gain international business exposure by establishing and nurturing relationships with some of the world's largest companies. Qualifications: Proven Experience: A track record of success as an Client Director, with demonstrated proficiency in client relationship management and achieving sales objectives. Sales Experience: A minimum of 10 years of sales experience, specifically in roles related to integrating solutions, with a demonstrated ability to generate sales revenues ranging from £20 to £50 million. IT Expertise: Familiarity with IT solutions and services, especially in areas like video, collaboration, networking and managed services. Stakeholder Communication: Strong ability to effectively communicate, present, and influence stakeholders at all levels, including executives and C-level personnel. Proposal and Negotiation Skills: Proven experience in positioning and negotiating proposals within business IT and Procurement groups, with a knack for aligning customer needs with the organization's offerings. Presentation Skills: Exceptional presentation skills for both one-on-one and group settings. Listening and Negotiation: Proficiency in active listening and negotiation to comprehend customer requirements and successfully close deals. CRM and Pipeline Management: Solid experience with CRM software and an ability to effectively manage and maintain a sales pipeline. Strong Work Ethic: A dedicated work ethic is essential for achieving targets and managing client relationships effectively. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
Apr 19, 2024
Full time
London Client Director Who We Are: EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to industry leaders worldwide. Our commitment to customer satisfaction, service quality, and investment in our partners and employees sets us apart. As a true international IT provider, we prioritize global simplicity and transparency in all our services. Role Overview: As Client Director, you will play a pivotal role in identifying and facilitating the best outcomes for both EOS and our valued customers. Your responsibilities will include understanding customer needs, requirements, and budget constraints, making you the primary point of contact for all aspects of the customer's account. Your mission is to ensure the best possible customer experience, both during and after the sale. Responsibilities: . Manage and expand revenue within existing client accounts while actively pursuing new business opportunities with multinational corporations (MNCs). Develop and nurture enduring client relationships as the primary point of contact for account management. Collaborate closely with the broader sales team to identify and capitalize on growth opportunities within your assigned territory. Skilfully negotiate contracts and secure agreements to optimize profitability. Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors by understanding their unique challenges and providing tailored solutions. Ensure the timely and successful delivery of solutions that align with customer needs and objectives. Travel internationally to address client needs, achieve sales targets, report on activities, and monitor key account metrics while forecasting the sales pipeline. Develop and execute comprehensive opportunity and account plans to maximize customer engagement and drive business growth. Gain international business exposure by establishing and nurturing relationships with some of the world's largest companies. Qualifications: Proven Experience: A track record of success as an Client Director, with demonstrated proficiency in client relationship management and achieving sales objectives. Sales Experience: A minimum of 10 years of sales experience, specifically in roles related to integrating solutions, with a demonstrated ability to generate sales revenues ranging from £20 to £50 million. IT Expertise: Familiarity with IT solutions and services, especially in areas like video, collaboration, networking and managed services. Stakeholder Communication: Strong ability to effectively communicate, present, and influence stakeholders at all levels, including executives and C-level personnel. Proposal and Negotiation Skills: Proven experience in positioning and negotiating proposals within business IT and Procurement groups, with a knack for aligning customer needs with the organization's offerings. Presentation Skills: Exceptional presentation skills for both one-on-one and group settings. Listening and Negotiation: Proficiency in active listening and negotiation to comprehend customer requirements and successfully close deals. CRM and Pipeline Management: Solid experience with CRM software and an ability to effectively manage and maintain a sales pipeline. Strong Work Ethic: A dedicated work ethic is essential for achieving targets and managing client relationships effectively. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
Key Account Manager Home-based - Portbury (To cover South West region) £Competitive + attractive bonus, company car & home-based contract Are you looking to enhance you career within Key Accounts? Are you passionate about a career within Sales and want to work in a fast-growing food service business? This role could be for you. We want to challenge the current norms of Supplier and customer relationships for the better it needs to be so much more than price. You will pride yourself on building and leveraging strong customer relationships through effectively partnering with your customers to understand their plans for growth, adding value, offering a wide range of practical solutions and products. What you will be doing; Delivering consistent growth across a portfolio of Key Account customers. Owning and delivering against agreed Joint Business plans with Key Customers. Liaise directly with key stakeholders to ensure implementation of account plans. Responsible for price review implementation acting as a consultant and market experts for your customers. Understand competitor activity & proposals, ensuring you are always offering your customers the best local and national solutions. Comprehensive record keeping via Salesforce. What we are looking for; Good commercial acumen with the ability to deal with numbers. Demonstrable experience of delivering against targets. Ideally come from an Account Management/ Sales background. Proven ability to build strong long-lasting relationships. First rate communication and presentation skills both verbal and written. Strong IT skills PowerPoint and Excel. In return we offer a competitive base salary along with bonus potential, a home- based contract, company car, additional holiday purchase options to top up your annual leave and award- winning products at virtually cost price. We re not just looking for a good fit, we want people who help to make us even better. We re passionate about creating an inclusive workplace that celebrates and values diversity. We don t want you to fit our culture, we want you to define it. Bring your whole self to work. . Additional Information At Brakes everyone is welcome. We don t want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don t just look at your CV, we re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Apr 19, 2024
Full time
Key Account Manager Home-based - Portbury (To cover South West region) £Competitive + attractive bonus, company car & home-based contract Are you looking to enhance you career within Key Accounts? Are you passionate about a career within Sales and want to work in a fast-growing food service business? This role could be for you. We want to challenge the current norms of Supplier and customer relationships for the better it needs to be so much more than price. You will pride yourself on building and leveraging strong customer relationships through effectively partnering with your customers to understand their plans for growth, adding value, offering a wide range of practical solutions and products. What you will be doing; Delivering consistent growth across a portfolio of Key Account customers. Owning and delivering against agreed Joint Business plans with Key Customers. Liaise directly with key stakeholders to ensure implementation of account plans. Responsible for price review implementation acting as a consultant and market experts for your customers. Understand competitor activity & proposals, ensuring you are always offering your customers the best local and national solutions. Comprehensive record keeping via Salesforce. What we are looking for; Good commercial acumen with the ability to deal with numbers. Demonstrable experience of delivering against targets. Ideally come from an Account Management/ Sales background. Proven ability to build strong long-lasting relationships. First rate communication and presentation skills both verbal and written. Strong IT skills PowerPoint and Excel. In return we offer a competitive base salary along with bonus potential, a home- based contract, company car, additional holiday purchase options to top up your annual leave and award- winning products at virtually cost price. We re not just looking for a good fit, we want people who help to make us even better. We re passionate about creating an inclusive workplace that celebrates and values diversity. We don t want you to fit our culture, we want you to define it. Bring your whole self to work. . Additional Information At Brakes everyone is welcome. We don t want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don t just look at your CV, we re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Job Title: Key Account Coordinator Job Type: Full time, permanent Location: Hucknall Salary: £27,000 - £30,000 (Dependant on experience) Are you a detail-oriented individual with a passion for numbers and analysis? SF Recruitment are seeking a talented Key Account Coordinator to join a fantastic client of ours based in Hucknall. This is an ideal opportunity for a data-savvy professional with a knack for analysis and a passion for customer support. This position offers a unique blend of analytical challenges and administrative responsibilities aimed at driving sales growth and fostering strong client relationships. Reporting into the Head of National & Key Accounts you will be responsible for the sales and administrative support of national and key accounts, including providing and raising reports on sales data, sales analysis, forecasting and managing the whole customer care process from start to finish. Duties will include: Supporting the Accounts Manager with internal and external communications and data collation between departments. Sales data analysis of daily/weekly/monthly sales activities. Assist with forecasting support by providing sales data analysis and variance reporting. Assist with the processing of customer data and orders via Multiple Retail Vendor Portals. Attend online meetings with customer supply chain and merchandising department heads, to facilitate stock availability and forecast ordering accuracy. Utilise internal NAV system to assist with data collation, specified customer queries and product changes Assist with store audits and market analysis, online and in store. Attend periodic face to face meetings alongside line manager with Key Buyers. Producing and circulating follow up meeting notes. Maintain and assist in national/key accounts planning and maintenance of pitch and presentation development in conjunction with line manager and Commercial Director. Processing of product data requests from Multiple Retail accounts, collating information internally and completing customer specific forms. Manage collation of customer merchandising & NPD mock sample requests for Merchandising Layouts Skills Required At least 2 years of experience working in a commercial sales environment. Good organisational, inter-personal and project management skills with the ability to work to tight deadlines. Excellent oral and written communication skills. Intermediate excel skills Sales analysis and forecasting experience Fast learner with the ability to build strong, cross-functional working relationships with internal and external customers. Company Benefits Full-time and permanent employment in a forward-thinking company on an exceptional growth curve. Discretionary annual bonus scheme. Company Pension. Membership to Westfield Health cash plan. Free Parking If you're looking for an exciting opportunity to join a dynamic team and make a real difference, we'd love to hear from you. Please apply today for immediate consideration.
Apr 19, 2024
Full time
Job Title: Key Account Coordinator Job Type: Full time, permanent Location: Hucknall Salary: £27,000 - £30,000 (Dependant on experience) Are you a detail-oriented individual with a passion for numbers and analysis? SF Recruitment are seeking a talented Key Account Coordinator to join a fantastic client of ours based in Hucknall. This is an ideal opportunity for a data-savvy professional with a knack for analysis and a passion for customer support. This position offers a unique blend of analytical challenges and administrative responsibilities aimed at driving sales growth and fostering strong client relationships. Reporting into the Head of National & Key Accounts you will be responsible for the sales and administrative support of national and key accounts, including providing and raising reports on sales data, sales analysis, forecasting and managing the whole customer care process from start to finish. Duties will include: Supporting the Accounts Manager with internal and external communications and data collation between departments. Sales data analysis of daily/weekly/monthly sales activities. Assist with forecasting support by providing sales data analysis and variance reporting. Assist with the processing of customer data and orders via Multiple Retail Vendor Portals. Attend online meetings with customer supply chain and merchandising department heads, to facilitate stock availability and forecast ordering accuracy. Utilise internal NAV system to assist with data collation, specified customer queries and product changes Assist with store audits and market analysis, online and in store. Attend periodic face to face meetings alongside line manager with Key Buyers. Producing and circulating follow up meeting notes. Maintain and assist in national/key accounts planning and maintenance of pitch and presentation development in conjunction with line manager and Commercial Director. Processing of product data requests from Multiple Retail accounts, collating information internally and completing customer specific forms. Manage collation of customer merchandising & NPD mock sample requests for Merchandising Layouts Skills Required At least 2 years of experience working in a commercial sales environment. Good organisational, inter-personal and project management skills with the ability to work to tight deadlines. Excellent oral and written communication skills. Intermediate excel skills Sales analysis and forecasting experience Fast learner with the ability to build strong, cross-functional working relationships with internal and external customers. Company Benefits Full-time and permanent employment in a forward-thinking company on an exceptional growth curve. Discretionary annual bonus scheme. Company Pension. Membership to Westfield Health cash plan. Free Parking If you're looking for an exciting opportunity to join a dynamic team and make a real difference, we'd love to hear from you. Please apply today for immediate consideration.
Key Points - Senior outbound sales position - Offline media challenger company - YOY growth - Opportunity to step into leadership position - Basic salary - £40,000 - £60,000 About The Company - Market challenger in offline media space - European client base - Based in trendy North London suburb - Great social set up - 5 days in office About the Role - Full quota carrying sales professional - Targeting mid-enterprise accounts - Running full sales cycle - Working and reporting directly into managers - Huge opportunity to build and shape a team About the Candidate - Circa 4 years closing sales experience - Experience within Direct marketing or similar fields - Experience / passion to work within a small organisation - Dynamic and full of ideas - Revenue focused About the Package - Basic salary of £40,000 - £60,000 - Potential to earn £100,000 - Unlimited holiday - Great social set up Next Steps: If you'd like to apply or hear more about this role please apply or contact us directly via one of our communication channels. If this role isn't quite what you're looking for, we specialise in sales and marketing positions from jnr to snr levels. If we don't have any live roles that are a good fit then we may also be able to use our network to help find the perfect role. Please note, by applying for this position you accept the T+C's, Privacy Policy and any other disclaimers which can be found at optotalent.co.uk
Apr 19, 2024
Full time
Key Points - Senior outbound sales position - Offline media challenger company - YOY growth - Opportunity to step into leadership position - Basic salary - £40,000 - £60,000 About The Company - Market challenger in offline media space - European client base - Based in trendy North London suburb - Great social set up - 5 days in office About the Role - Full quota carrying sales professional - Targeting mid-enterprise accounts - Running full sales cycle - Working and reporting directly into managers - Huge opportunity to build and shape a team About the Candidate - Circa 4 years closing sales experience - Experience within Direct marketing or similar fields - Experience / passion to work within a small organisation - Dynamic and full of ideas - Revenue focused About the Package - Basic salary of £40,000 - £60,000 - Potential to earn £100,000 - Unlimited holiday - Great social set up Next Steps: If you'd like to apply or hear more about this role please apply or contact us directly via one of our communication channels. If this role isn't quite what you're looking for, we specialise in sales and marketing positions from jnr to snr levels. If we don't have any live roles that are a good fit then we may also be able to use our network to help find the perfect role. Please note, by applying for this position you accept the T+C's, Privacy Policy and any other disclaimers which can be found at optotalent.co.uk
Administrator - £25,000 Harlow - Office Based with Free onsite parking We are hiring for a vibrant business experiencing exceptional growth and looking to expand its friendly Sales Operations team. Are you looking for an admin position where you can develop your skills and ensure the smooth running of operations? You must be highly organised, love administration, and be comfortable talking to customers and suppliers. The Role In this office operations role, you will process orders while working in a fast-paced environment. Strong attention to detail is a must. You will communicate with courier companies and offer outstanding customer support to B2B customers, including Key National Accounts. Responsibilities: Book in shipments with couriers. Communicating and troubleshooting missing/ delayed deliveries. Raising delivery notes. Outbound customer support - mostly B2B. Managing and updating the in-house bespoke WMS system to Allocate orders Print courier dispatch labels Raising delivery notes. Support continuous improvements throughout the business. Skills Needed You must be passionate about continually wanting to improve the customer's delivery experience, proactive and energetic. Have previous experience in a fast-paced admin role, with the ability to multi-task and be open to learning. Prior dealings with courier companies or delivery processes would be beneficial. Accurate data entry skills Excellent verbal and written communication skills and love working in a team. Ability to look at the bigger picture and suggest problem-solving solutions Good working experience in Microsoft Office, including Excel, is a MUST. If this sounds like you, apply now Please contact (url removed) for a confidential chat and submit our cv now for consideration.
Apr 19, 2024
Full time
Administrator - £25,000 Harlow - Office Based with Free onsite parking We are hiring for a vibrant business experiencing exceptional growth and looking to expand its friendly Sales Operations team. Are you looking for an admin position where you can develop your skills and ensure the smooth running of operations? You must be highly organised, love administration, and be comfortable talking to customers and suppliers. The Role In this office operations role, you will process orders while working in a fast-paced environment. Strong attention to detail is a must. You will communicate with courier companies and offer outstanding customer support to B2B customers, including Key National Accounts. Responsibilities: Book in shipments with couriers. Communicating and troubleshooting missing/ delayed deliveries. Raising delivery notes. Outbound customer support - mostly B2B. Managing and updating the in-house bespoke WMS system to Allocate orders Print courier dispatch labels Raising delivery notes. Support continuous improvements throughout the business. Skills Needed You must be passionate about continually wanting to improve the customer's delivery experience, proactive and energetic. Have previous experience in a fast-paced admin role, with the ability to multi-task and be open to learning. Prior dealings with courier companies or delivery processes would be beneficial. Accurate data entry skills Excellent verbal and written communication skills and love working in a team. Ability to look at the bigger picture and suggest problem-solving solutions Good working experience in Microsoft Office, including Excel, is a MUST. If this sounds like you, apply now Please contact (url removed) for a confidential chat and submit our cv now for consideration.
Senior Director, Consulting page is loaded Senior Director, Consulting Apply locations UK - London time type Full time posted on Posted Yesterday job requisition id JREQ126619 As a Partner in our global Commercial Consulting practice, you will serve as a critical member of our leadership team, play a leading and vital role on client engagements and firm initiatives and will be specialized in one or more of the following domain areas New Product Planning Transaction Advisory Real World Evidence Pricing & Market Access Commercial Strategy and Transformation Leveraging your ability to generate revenues and actively manage key account relationships, you will be responsible for growing the consulting practice by generating new business and building trusted advisory relationships with key stakeholders. You will be expected to interact with senior client executives to identify and sell sizeable consulting projects and lead internal teams in delivering the work, as part of our "seller-doer" model. In addition, you will share in the responsibility of managing the business and staff, while creating their own intellectual capital. About You - experience, education, skills, and accomplishments MD, or a Masters / PhD in a life science field, or an MBA 12+ years of experience in life sciences consulting, of which at least 5 years have been as a senior client facing consulting leader Specialisation in New Product Planning, Transaction Advisory or Commercial Strategy and Transformation Extensive project management experience across small-medium-large sized project/case teams, and a range of project scopes and sizes (i.e., $150K to $1M+) Strong working knowledge of at least 2 to 3 high-interest therapy areas such as rare diseases, oncology, neurology, diabetes, auto-immune disease, and metabolism Experience working in an international environment which includes the US and Europe, and preferably with exposure to Emerging Markets It would be great if you also have Extensive rolodex of client relationships across major and mid-sized life sciences clients across the US and Europe Proven ability to generate project revenue and actively manage key account relationships Experience and ability to hire, lead, coach and mentor multiple direct reports The ability to generate at least $3M in annual single count revenue by maintaining existing clients and actively opening new accounts , with the aspiration to exceed $5M over time leveraging the Clarivate platform Stay abreast of current business and industry trends relevant to our clients' businesses What will you be doing in this role? Generate revenues through project sales, leveraging your own and Clarivate's rolodex of client relationships Support project planning and execution by overseeing project managers to ensure quality delivery on client commitments, needs and objectives, as well as managing project cost structure and margin to ensure profitability Maintain and enhance therapeutic and domain area expertise to apply during client engagements, thought leadership initiatives and business development efforts Inspire and motivate teams to help grow and retain talent through coaching and development at all levels Demonstrate commitment to personal and professional development through trainings, unstructured learnings, workshops and conferences Contribute to the social environment by executing assigned firm-building activities including knowledge management, internal training sessions and assisting with recruiting top talent; and engender a strong collegial culture that encourages and sustains camaraderie, support, apprenticeship model, growth-mindset, rise-above adversity drive, can-do attitude, among several other Clarivate values. Travel to/from client sites and external events as needed to serve as the face of Clarivate Consulting during external networking events, conferences, workshops, etc. About the Team You will work closely with our global Commercial Consulting team comprising 75 team members located in the US, Europe and Asia-Pacific, selling, leading and delivering New Product Planning, Transaction Advisory or Commercial Strategy and Transformation. As you build out your book of business, you will have the opportunity to bring additional team members on board with the requisite capabilities to assist you sell and deliver impactful work to Clarivate's clients Hours of Work This is a full-time permanent role working in a hybrid model from our London office. At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Similar Jobs (1) Senior Director - Head of Health Economics locations UK - London time type Full time posted on Posted 2 Days Ago Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit .
Apr 19, 2024
Full time
Senior Director, Consulting page is loaded Senior Director, Consulting Apply locations UK - London time type Full time posted on Posted Yesterday job requisition id JREQ126619 As a Partner in our global Commercial Consulting practice, you will serve as a critical member of our leadership team, play a leading and vital role on client engagements and firm initiatives and will be specialized in one or more of the following domain areas New Product Planning Transaction Advisory Real World Evidence Pricing & Market Access Commercial Strategy and Transformation Leveraging your ability to generate revenues and actively manage key account relationships, you will be responsible for growing the consulting practice by generating new business and building trusted advisory relationships with key stakeholders. You will be expected to interact with senior client executives to identify and sell sizeable consulting projects and lead internal teams in delivering the work, as part of our "seller-doer" model. In addition, you will share in the responsibility of managing the business and staff, while creating their own intellectual capital. About You - experience, education, skills, and accomplishments MD, or a Masters / PhD in a life science field, or an MBA 12+ years of experience in life sciences consulting, of which at least 5 years have been as a senior client facing consulting leader Specialisation in New Product Planning, Transaction Advisory or Commercial Strategy and Transformation Extensive project management experience across small-medium-large sized project/case teams, and a range of project scopes and sizes (i.e., $150K to $1M+) Strong working knowledge of at least 2 to 3 high-interest therapy areas such as rare diseases, oncology, neurology, diabetes, auto-immune disease, and metabolism Experience working in an international environment which includes the US and Europe, and preferably with exposure to Emerging Markets It would be great if you also have Extensive rolodex of client relationships across major and mid-sized life sciences clients across the US and Europe Proven ability to generate project revenue and actively manage key account relationships Experience and ability to hire, lead, coach and mentor multiple direct reports The ability to generate at least $3M in annual single count revenue by maintaining existing clients and actively opening new accounts , with the aspiration to exceed $5M over time leveraging the Clarivate platform Stay abreast of current business and industry trends relevant to our clients' businesses What will you be doing in this role? Generate revenues through project sales, leveraging your own and Clarivate's rolodex of client relationships Support project planning and execution by overseeing project managers to ensure quality delivery on client commitments, needs and objectives, as well as managing project cost structure and margin to ensure profitability Maintain and enhance therapeutic and domain area expertise to apply during client engagements, thought leadership initiatives and business development efforts Inspire and motivate teams to help grow and retain talent through coaching and development at all levels Demonstrate commitment to personal and professional development through trainings, unstructured learnings, workshops and conferences Contribute to the social environment by executing assigned firm-building activities including knowledge management, internal training sessions and assisting with recruiting top talent; and engender a strong collegial culture that encourages and sustains camaraderie, support, apprenticeship model, growth-mindset, rise-above adversity drive, can-do attitude, among several other Clarivate values. Travel to/from client sites and external events as needed to serve as the face of Clarivate Consulting during external networking events, conferences, workshops, etc. About the Team You will work closely with our global Commercial Consulting team comprising 75 team members located in the US, Europe and Asia-Pacific, selling, leading and delivering New Product Planning, Transaction Advisory or Commercial Strategy and Transformation. As you build out your book of business, you will have the opportunity to bring additional team members on board with the requisite capabilities to assist you sell and deliver impactful work to Clarivate's clients Hours of Work This is a full-time permanent role working in a hybrid model from our London office. At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Similar Jobs (1) Senior Director - Head of Health Economics locations UK - London time type Full time posted on Posted 2 Days Ago Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit .
Job Description National Account Executive Homebased - Frequent Travel required - need to be located within 1 hour of Bicester Full time working Monday to Friday 39 Hours per week £competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more Due to an exciting period of growth, we are currently recruiting a talented and collaborative National Account Executive to join our Commercial Account Team working within the food services industry. As a National Account Executive you will provide support and guidance to provide an excellent service to our Commercial Account customers at both site and head office level, ensuring the company's reputation is maintained and enhanced. This includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions. Supporting the Account Management team you will be required to be hands on and be able to work in a fast paced and dynamic environment, therefore it is critical you are able to set a good example of professionalism. You will become a subject matter expert (SME) in key processes and systems, providing a knowledgeable front-line support within the customers Offices, managing the relationships with the business and transferring and sharing knowledge to the wider team. Key responsibilities : Build and maintain relationships across the customers food teams as well as the regional Ops teams Support the Account Manager to cascade & embed processes within the customers business Handle customer contacts, inbound and outbound - in line with customer experience standards Ensure all issues are dealt with according to agreed KPI's Deliver an excellent customer experience, supplying fast, up to date resolutions Proactively inform customer food & admin teams of any delivery service issue. Manage daily substitutions, rolled orders etc Maintain customers folders / Salesforce to ensure all relevant data is updated Liaise with other departments to ensure corrective action is taken on customer issues and follow up to ensure completion in line with customer expectations Owns complaint resolution and follows through to closure with the customer in order to avoid repeat contacts and customer dissatisfaction. Ensure all customer queries/complaints are properly documented using the appropriate systems and processes Analyse patterns of complaints & enquiries, identify root causes. Identify improvement actions Develop a sound knowledge of customer's needs, competitor activity and the Company's products/resources Manage the creation and cascade of weekly/monthly reporting to the National Account customer base Attend all customer engagement days and roadshows in support of the Sector Manager. Support Account Management team in the daily role picking up any other tasks as required You: With a passion for food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Required skills and competencies: • Drive for results and particularly new business • Uncover customer pain points & leverage the broader Fresh Direct offering to deliver a partner approach, above & beyond product selling, utilising added value to tie customer in • Proven experience in managing customers - face to face or over the telephone • Demonstrate knowledge of retention and growth of accounts. • Target driven, proven experience of achieving targets. • Stakeholder management/engagement • Good at Excel to produce well organised planning in order to maximise selling time in trade What you'll get: • A competitive salary • Huge discount on all sorts of lovely food and award-winning products • Generous holiday allowance, with option to purchase more • Recognition awards and Incentives • Pension • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility • And much more . There's a lot on offer, so what are you waiting for? Bring your whole self to work. At Fresh Direct we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it. All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. FEED YOUR AMBITION. DELIVER YOUR FUTURE
Apr 19, 2024
Full time
Job Description National Account Executive Homebased - Frequent Travel required - need to be located within 1 hour of Bicester Full time working Monday to Friday 39 Hours per week £competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more Due to an exciting period of growth, we are currently recruiting a talented and collaborative National Account Executive to join our Commercial Account Team working within the food services industry. As a National Account Executive you will provide support and guidance to provide an excellent service to our Commercial Account customers at both site and head office level, ensuring the company's reputation is maintained and enhanced. This includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions. Supporting the Account Management team you will be required to be hands on and be able to work in a fast paced and dynamic environment, therefore it is critical you are able to set a good example of professionalism. You will become a subject matter expert (SME) in key processes and systems, providing a knowledgeable front-line support within the customers Offices, managing the relationships with the business and transferring and sharing knowledge to the wider team. Key responsibilities : Build and maintain relationships across the customers food teams as well as the regional Ops teams Support the Account Manager to cascade & embed processes within the customers business Handle customer contacts, inbound and outbound - in line with customer experience standards Ensure all issues are dealt with according to agreed KPI's Deliver an excellent customer experience, supplying fast, up to date resolutions Proactively inform customer food & admin teams of any delivery service issue. Manage daily substitutions, rolled orders etc Maintain customers folders / Salesforce to ensure all relevant data is updated Liaise with other departments to ensure corrective action is taken on customer issues and follow up to ensure completion in line with customer expectations Owns complaint resolution and follows through to closure with the customer in order to avoid repeat contacts and customer dissatisfaction. Ensure all customer queries/complaints are properly documented using the appropriate systems and processes Analyse patterns of complaints & enquiries, identify root causes. Identify improvement actions Develop a sound knowledge of customer's needs, competitor activity and the Company's products/resources Manage the creation and cascade of weekly/monthly reporting to the National Account customer base Attend all customer engagement days and roadshows in support of the Sector Manager. Support Account Management team in the daily role picking up any other tasks as required You: With a passion for food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Required skills and competencies: • Drive for results and particularly new business • Uncover customer pain points & leverage the broader Fresh Direct offering to deliver a partner approach, above & beyond product selling, utilising added value to tie customer in • Proven experience in managing customers - face to face or over the telephone • Demonstrate knowledge of retention and growth of accounts. • Target driven, proven experience of achieving targets. • Stakeholder management/engagement • Good at Excel to produce well organised planning in order to maximise selling time in trade What you'll get: • A competitive salary • Huge discount on all sorts of lovely food and award-winning products • Generous holiday allowance, with option to purchase more • Recognition awards and Incentives • Pension • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility • And much more . There's a lot on offer, so what are you waiting for? Bring your whole self to work. At Fresh Direct we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it. All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. FEED YOUR AMBITION. DELIVER YOUR FUTURE
Make your mark for patients We are looking for aHealthcare & Access Partnerto join us in ourUK & Ireland Rheumatologyteam, to be field based covering the South West of the UK About the role The role of the Healthcare and Access Partner will be to implement sales, marketing and market access strategy to maintain and expand the sales for UCBs immunology portfolio. The Healthcare and Access Partner will facilitate the development of a broad and deep network of relationships within targeted accounts that may include a diverse base of customers such as clinicians, pharmacists, procurement, hospital trust executives and nurse specialist. Who you'll work with You will report into the Ecosystem Lead - South What you'll do Deliver territory commercial & market access strategies for Immunology brands through excellence in account management: To define key accounts and drive the development of a strategic & integrated business plan. Develop and implement long- and short-term documented business plans to overcome barriers and maximise opportunities. Determine whether a clinical demand (sales), payer partnership (access) approach, or both, is required Review territory and account performance and adjust tactics appropriately Construct, present and agree with local patient value unit operational tactics for the territory as part of the business planning process Develop and monitor account level KPI's in line with local patient value unit business strategy. Create a positive environment for UCB's products through implementation of the business plan in the defined time frame using appropriate business tools such as Individual Funding Requests 'IFR', business case submissions for drug/service funding, referral guidelines/protocols, formulary submissions and patient group directives. Identify opportunities to drive patient value in key accounts, new projects or added value services that would grow market or secure commitment to UCB products as well as bringing solutions to patients. Interested? For this position you'll need the following education, experience and skills: Has pharmaceutical or NHS management Holds ABPI examination A proven successful track record in key account/project management and influencing key NHS customers Experience and knowledge in the rheumatology market including biologics Demonstrates national and local NHS knowledge Demonstrates detailed product/competitor knowledge Experienced in business planning and business case development Experience and knowledge of funding pathways and processes for higher cost branded medicines Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you! About us UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science. Why work with us? At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on on . Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
Apr 19, 2024
Full time
Make your mark for patients We are looking for aHealthcare & Access Partnerto join us in ourUK & Ireland Rheumatologyteam, to be field based covering the South West of the UK About the role The role of the Healthcare and Access Partner will be to implement sales, marketing and market access strategy to maintain and expand the sales for UCBs immunology portfolio. The Healthcare and Access Partner will facilitate the development of a broad and deep network of relationships within targeted accounts that may include a diverse base of customers such as clinicians, pharmacists, procurement, hospital trust executives and nurse specialist. Who you'll work with You will report into the Ecosystem Lead - South What you'll do Deliver territory commercial & market access strategies for Immunology brands through excellence in account management: To define key accounts and drive the development of a strategic & integrated business plan. Develop and implement long- and short-term documented business plans to overcome barriers and maximise opportunities. Determine whether a clinical demand (sales), payer partnership (access) approach, or both, is required Review territory and account performance and adjust tactics appropriately Construct, present and agree with local patient value unit operational tactics for the territory as part of the business planning process Develop and monitor account level KPI's in line with local patient value unit business strategy. Create a positive environment for UCB's products through implementation of the business plan in the defined time frame using appropriate business tools such as Individual Funding Requests 'IFR', business case submissions for drug/service funding, referral guidelines/protocols, formulary submissions and patient group directives. Identify opportunities to drive patient value in key accounts, new projects or added value services that would grow market or secure commitment to UCB products as well as bringing solutions to patients. Interested? For this position you'll need the following education, experience and skills: Has pharmaceutical or NHS management Holds ABPI examination A proven successful track record in key account/project management and influencing key NHS customers Experience and knowledge in the rheumatology market including biologics Demonstrates national and local NHS knowledge Demonstrates detailed product/competitor knowledge Experienced in business planning and business case development Experience and knowledge of funding pathways and processes for higher cost branded medicines Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you! About us UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science. Why work with us? At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on on . Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.