The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 30 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high-performing teams - jam-packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must-haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship-shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Mar 29, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 30 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high-performing teams - jam-packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must-haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship-shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Fleet Services are Sandwell MBC's in-house fleet maintenance operation. Fleet Services provides fleet maintenance and repair for Sandwell MBC, other public bodies and private sector contracts. With a fleet size of over 1000 items, there is a huge variety of vehicles and equipment. The successful candidate must hold a Full UK driving licence & a NVQ Level 2 or equivalent qualification. They must have a minimum 2 years experience of working in a busy office environment and experience of working in Service reception environment or Fleet Service. Knowledge and ability to use Microsoft office based packages (outlook, word, excel) Vehicle knowledge, Electric Vehicle, Diesel/Petrol vehicles, vehicle conversion knowledge Ability to work well with others at all levels Ability to work flexibly Ability to work on own initiative with organisational skills Customer focused skillset and approach Good clear communication skills with an approachable manner Duties will include To be responsible for the maintenance of an effective and customer focused service reception to include receiving and processing into the vehicle workshops all vehicles and items of plant requiring service, repair, inspection, testing and provide regular updates to customer/sections on asset availability. Responsible for maintaining and updating management information systems including Triscan, Fleetwave, Diamond licensing, Motor Insurance Database (MID) and Microsoft packages. To maintain vehicle birth filing system to meet legally required standard and disposal of commercially sensitive documents/data. To maintain and update all vehicle records both manual and computerised. To procure external hire vehicles as required using tenders and following financial regulations including the processing and resolution of damage disputes and any payment discrepancies. To be responsible for the internal hire fleet and ensure maximum utilisation of vehicles. To provide advice to customers on hired vehicles types, costs, availability and vehicle specifications. To order, receive and issue any goods required as instructed. To receive, process and file all Fleet Services supplier invoices for payment approval in line with the Council financial regulations to include the setup of new suppliers. To book and monitor the use of meeting room facilities. To be responsible for the issue of fuel tags for controlled fuel facilities and update computerised fuel system. Be responsible for stocking, cleaning and banking cash from the vending machine. To assist in the provision of statistical and financial information for hired vehicles and receipt and payment of invoices. To take all types of payment card/cash/cheque using CIVICA Icon in accordance with audit requirements. To co-ordinate accident damage reports and insurance claims in conjunction with Risk Management Section. To be responsible for the application and receipt of vehicle excise licences and update fleet database. To receive and distribute all incoming and outgoing mail both physical and electronic. To be responsible for the processing, distribution and completion of any and all fines relating to the council fleet including any public enquiries via social media, telephone or face to face regarding fleet vehicles. To receive and process bookings for MOTs, Pre-Purchase Vehicle Inspections, Cash sales, ad hoc vehicle inspections and any other relevant workshop bookings. To be responsible for customer liaison for vehicle breakdowns including the co-ordination of workshop attendance. To be responsible for the control of petty cash. Counter sales service to Taxi drivers and other customers including, creation of invoices for cash sales. To undertake basic vehicle checks of both internal and external fleet (inclement weather) To ensure compliance with tachograph regulations ensuring hired vehicles are in scope/out of scope as required To carry out general driving duties including delivering and collecting of all types of vehicles to and from contractor's premises. To fuel/refuel vehicles for customers as and when required (inclement weather). To provide instructions to drivers for vehicle familiarisation, operation of controls etc. To ensure that all correspondence relating to the work of the post holder is dealt with adequately and efficiently. To attend training courses that may be deemed necessary or desirable in the development of the individual or the efficiency of the service. To assist the designated Premise Manager in conducting statutory checks including weekly fire alarm testing, CCTV testing and recording the data. To cover the hours of 07:00 - 17:00 Monday to Friday on a rotating shift pattern and provide cover for annual leave as and when required to suit the business needs. To attend staff and other meetings and undertake such personal training and development as may be required. If you are interested in this role please apply online with a full upto date CV Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Mar 29, 2024
Seasonal
Fleet Services are Sandwell MBC's in-house fleet maintenance operation. Fleet Services provides fleet maintenance and repair for Sandwell MBC, other public bodies and private sector contracts. With a fleet size of over 1000 items, there is a huge variety of vehicles and equipment. The successful candidate must hold a Full UK driving licence & a NVQ Level 2 or equivalent qualification. They must have a minimum 2 years experience of working in a busy office environment and experience of working in Service reception environment or Fleet Service. Knowledge and ability to use Microsoft office based packages (outlook, word, excel) Vehicle knowledge, Electric Vehicle, Diesel/Petrol vehicles, vehicle conversion knowledge Ability to work well with others at all levels Ability to work flexibly Ability to work on own initiative with organisational skills Customer focused skillset and approach Good clear communication skills with an approachable manner Duties will include To be responsible for the maintenance of an effective and customer focused service reception to include receiving and processing into the vehicle workshops all vehicles and items of plant requiring service, repair, inspection, testing and provide regular updates to customer/sections on asset availability. Responsible for maintaining and updating management information systems including Triscan, Fleetwave, Diamond licensing, Motor Insurance Database (MID) and Microsoft packages. To maintain vehicle birth filing system to meet legally required standard and disposal of commercially sensitive documents/data. To maintain and update all vehicle records both manual and computerised. To procure external hire vehicles as required using tenders and following financial regulations including the processing and resolution of damage disputes and any payment discrepancies. To be responsible for the internal hire fleet and ensure maximum utilisation of vehicles. To provide advice to customers on hired vehicles types, costs, availability and vehicle specifications. To order, receive and issue any goods required as instructed. To receive, process and file all Fleet Services supplier invoices for payment approval in line with the Council financial regulations to include the setup of new suppliers. To book and monitor the use of meeting room facilities. To be responsible for the issue of fuel tags for controlled fuel facilities and update computerised fuel system. Be responsible for stocking, cleaning and banking cash from the vending machine. To assist in the provision of statistical and financial information for hired vehicles and receipt and payment of invoices. To take all types of payment card/cash/cheque using CIVICA Icon in accordance with audit requirements. To co-ordinate accident damage reports and insurance claims in conjunction with Risk Management Section. To be responsible for the application and receipt of vehicle excise licences and update fleet database. To receive and distribute all incoming and outgoing mail both physical and electronic. To be responsible for the processing, distribution and completion of any and all fines relating to the council fleet including any public enquiries via social media, telephone or face to face regarding fleet vehicles. To receive and process bookings for MOTs, Pre-Purchase Vehicle Inspections, Cash sales, ad hoc vehicle inspections and any other relevant workshop bookings. To be responsible for customer liaison for vehicle breakdowns including the co-ordination of workshop attendance. To be responsible for the control of petty cash. Counter sales service to Taxi drivers and other customers including, creation of invoices for cash sales. To undertake basic vehicle checks of both internal and external fleet (inclement weather) To ensure compliance with tachograph regulations ensuring hired vehicles are in scope/out of scope as required To carry out general driving duties including delivering and collecting of all types of vehicles to and from contractor's premises. To fuel/refuel vehicles for customers as and when required (inclement weather). To provide instructions to drivers for vehicle familiarisation, operation of controls etc. To ensure that all correspondence relating to the work of the post holder is dealt with adequately and efficiently. To attend training courses that may be deemed necessary or desirable in the development of the individual or the efficiency of the service. To assist the designated Premise Manager in conducting statutory checks including weekly fire alarm testing, CCTV testing and recording the data. To cover the hours of 07:00 - 17:00 Monday to Friday on a rotating shift pattern and provide cover for annual leave as and when required to suit the business needs. To attend staff and other meetings and undertake such personal training and development as may be required. If you are interested in this role please apply online with a full upto date CV Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
Mar 29, 2024
Full time
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
Mar 29, 2024
Full time
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
We are recruiting for an award-winning logistics company based in the Paisley area just outside of Glasgow, looking to recruit a Transport Administrator on a permanent basis. This is a fantastic opportunity either for someone more junior in their career with extensive customer service and administration experience they could build upon, otherwise the ideal would be to find someone within Transport, Logistics or Supply Chain - The level of experience would be reflected in the salary bracket we've been given. You would be joining a forward-thinking, award-winning organisation that provide a top-class service and work with products that most people across the world will use, consume and recognise. The position is hybrid working, 2 days working from home a week and 3 days in the Paisley offices, typically you'd work a Wednesday/Thursday from home, but this is flexible. The role is permanent and full time, working M-F and ideally you would be working 10am to 6pm in this role. The salary for this role is anywhere between 23,000 to 27,000 DOE and you will have access to plenty of benefits too, from 24 days holiday + bank holidays, a bespoke salary bonus scheme, private healthcare, enhanced pension, access to a number of retail/leisure discounts, life insurance and free parking on site. Typical responsibilities: Perform customer verifications by monitoring bookings and collections with hauliers and suppliers. Insurance and claims management support. Ensure all changes and variations to rates, haulier details and supplier information is regularly updated. Send and action updates to all relevant parties of any issues that arise. Handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints, complete and issue non-conformance documents and direct all unresolved issues to the Team Lead Operations. Process manual orders received from customers into the Transport Management System. Book planned collections and deliveries according to customer requirements, ensure booking details are entered into the TMS system. Regularly update customers with the delivery status of orders. Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries, amendments and requests. Attend customer reviews and initial set up of new customers. Record details of new inquiries for rates etc; and forward to the Business Development Manager. Process & record all claims/demurrage received, and enter on the Claims Tracker, including cost of recovery from Haulier. Review progress of all outstanding claims daily and report progress of closed and outstanding claims on a weekly basis to the Operations Manager. Manage the Help desk & assign calls to the team. Resolve any problems within the allocated time as defined on the Help desk to ensure minimum escalations. Ensure that all daily KPI data is completed and compiled for daily & weekly KPI's in an accurate and timely manner. Maintain customer/supplier address database and ensure the quality of collection and delivery address data is accurate and up to date. Development of Haulier performance reports, on a quarterly basis, for the Team Lead Operations. What do we need from you? Previous experience within a supply chain, logistics or transport industry would be ideal, but isn't essential. You will need to have some form of office-based experience working with customer services, administration or orders is a must have. We need a good team player, this company manage a very important and award-winning service and the Paisley team are a small and tight unit, so a good team player, enthusiastic and willing to help with anything is what they are needing. High-level of communication skills, both verbally and written. Ideally you'll need to be able to easily commute to the Paisley area too. We are currently recruiting for this role and looking for candidates that we can interview for the role ASAP, so do not hesitate to get in touch with Bobby by applying. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Mar 29, 2024
Full time
We are recruiting for an award-winning logistics company based in the Paisley area just outside of Glasgow, looking to recruit a Transport Administrator on a permanent basis. This is a fantastic opportunity either for someone more junior in their career with extensive customer service and administration experience they could build upon, otherwise the ideal would be to find someone within Transport, Logistics or Supply Chain - The level of experience would be reflected in the salary bracket we've been given. You would be joining a forward-thinking, award-winning organisation that provide a top-class service and work with products that most people across the world will use, consume and recognise. The position is hybrid working, 2 days working from home a week and 3 days in the Paisley offices, typically you'd work a Wednesday/Thursday from home, but this is flexible. The role is permanent and full time, working M-F and ideally you would be working 10am to 6pm in this role. The salary for this role is anywhere between 23,000 to 27,000 DOE and you will have access to plenty of benefits too, from 24 days holiday + bank holidays, a bespoke salary bonus scheme, private healthcare, enhanced pension, access to a number of retail/leisure discounts, life insurance and free parking on site. Typical responsibilities: Perform customer verifications by monitoring bookings and collections with hauliers and suppliers. Insurance and claims management support. Ensure all changes and variations to rates, haulier details and supplier information is regularly updated. Send and action updates to all relevant parties of any issues that arise. Handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints, complete and issue non-conformance documents and direct all unresolved issues to the Team Lead Operations. Process manual orders received from customers into the Transport Management System. Book planned collections and deliveries according to customer requirements, ensure booking details are entered into the TMS system. Regularly update customers with the delivery status of orders. Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries, amendments and requests. Attend customer reviews and initial set up of new customers. Record details of new inquiries for rates etc; and forward to the Business Development Manager. Process & record all claims/demurrage received, and enter on the Claims Tracker, including cost of recovery from Haulier. Review progress of all outstanding claims daily and report progress of closed and outstanding claims on a weekly basis to the Operations Manager. Manage the Help desk & assign calls to the team. Resolve any problems within the allocated time as defined on the Help desk to ensure minimum escalations. Ensure that all daily KPI data is completed and compiled for daily & weekly KPI's in an accurate and timely manner. Maintain customer/supplier address database and ensure the quality of collection and delivery address data is accurate and up to date. Development of Haulier performance reports, on a quarterly basis, for the Team Lead Operations. What do we need from you? Previous experience within a supply chain, logistics or transport industry would be ideal, but isn't essential. You will need to have some form of office-based experience working with customer services, administration or orders is a must have. We need a good team player, this company manage a very important and award-winning service and the Paisley team are a small and tight unit, so a good team player, enthusiastic and willing to help with anything is what they are needing. High-level of communication skills, both verbally and written. Ideally you'll need to be able to easily commute to the Paisley area too. We are currently recruiting for this role and looking for candidates that we can interview for the role ASAP, so do not hesitate to get in touch with Bobby by applying. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Are you looking for a fast paced Receptionist role within a friendly office environment? We are currently working with leading Accountancy Firm, based in Central London, who are searching for a reliable receptionist to join the team! If you have excellent communication skills, enjoy delivering exceptional customer service, and would enjoy working in a friendly environment, apply now! Interviews are commencing asap! JOB TITLE: Receptionist JOB TYPE: Permanent HOURS: 8.45am - 5.30pm SALARY: 23,000 - 28,000 LOCATION: Central London CULTURE : Busy, friendly team culture, collaborative, welcoming, social, rewarding, great office space! BENEFITS: Fantastic pension, great holiday allowance, sick pay, progression and learning opportunities! DUTIES: Welcoming and greeting visitors and directing them to meeting rooms or a staff member Answering a high volume of phone calls and taking accurate messages Scanning, distributing and electronically filing incoming post Organising and distributing courier packages Organising refreshments, lunches, and taxis for visiting clients and monthly partner meetings Coordinating and managing meetings and the conference room schedule to prevent duplicate bookings organising Christmas cards and ad hoc gifts to clients Responding to emails, and preparing documents, including office correspondence or memos Generally assisting technical staff with reports, aesthetically editing documents/presentations, entering information Managing client standing data and running mail merges and software issues Assisting with the administration for fee protection insurance policy offered to clients each year Booking courses and maintaining professional library subscriptions General admin tasks such as maintaining general office files, client files, supplier files, and other office related files Assisting in procurement of office services, supplies and equipment Assisting in the maintenance of office facilities and equipment Assist the Partners and the Practice Manager in coordinating and overseeing in the smooth running of the office Performing other relevant duties when needed. Experience, knowledge and skills required Experience working as a receptionist or a keen interest to learn! Proficient in Microsoft Office Fantastic telephone manner Strong communication skills Able to can work autonomously and independently in a highly organised way to manage multiple tasks and requests Excellent administrative and organisational ability Flexible attitude and willingness to assist of colleagues Able to prioritise work and meet deadlines Experience in working within professional services - Desirable About You! Approachable, friendly and confident Excellent people skills! Strong worth ethic with a positive attitude Polite and presentable Ability to communicate effectively with people at all levels Personable and confident, able to build relationships quickly! Pro-active and takes initiative Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Are you looking for a fast paced Receptionist role within a friendly office environment? We are currently working with leading Accountancy Firm, based in Central London, who are searching for a reliable receptionist to join the team! If you have excellent communication skills, enjoy delivering exceptional customer service, and would enjoy working in a friendly environment, apply now! Interviews are commencing asap! JOB TITLE: Receptionist JOB TYPE: Permanent HOURS: 8.45am - 5.30pm SALARY: 23,000 - 28,000 LOCATION: Central London CULTURE : Busy, friendly team culture, collaborative, welcoming, social, rewarding, great office space! BENEFITS: Fantastic pension, great holiday allowance, sick pay, progression and learning opportunities! DUTIES: Welcoming and greeting visitors and directing them to meeting rooms or a staff member Answering a high volume of phone calls and taking accurate messages Scanning, distributing and electronically filing incoming post Organising and distributing courier packages Organising refreshments, lunches, and taxis for visiting clients and monthly partner meetings Coordinating and managing meetings and the conference room schedule to prevent duplicate bookings organising Christmas cards and ad hoc gifts to clients Responding to emails, and preparing documents, including office correspondence or memos Generally assisting technical staff with reports, aesthetically editing documents/presentations, entering information Managing client standing data and running mail merges and software issues Assisting with the administration for fee protection insurance policy offered to clients each year Booking courses and maintaining professional library subscriptions General admin tasks such as maintaining general office files, client files, supplier files, and other office related files Assisting in procurement of office services, supplies and equipment Assisting in the maintenance of office facilities and equipment Assist the Partners and the Practice Manager in coordinating and overseeing in the smooth running of the office Performing other relevant duties when needed. Experience, knowledge and skills required Experience working as a receptionist or a keen interest to learn! Proficient in Microsoft Office Fantastic telephone manner Strong communication skills Able to can work autonomously and independently in a highly organised way to manage multiple tasks and requests Excellent administrative and organisational ability Flexible attitude and willingness to assist of colleagues Able to prioritise work and meet deadlines Experience in working within professional services - Desirable About You! Approachable, friendly and confident Excellent people skills! Strong worth ethic with a positive attitude Polite and presentable Ability to communicate effectively with people at all levels Personable and confident, able to build relationships quickly! Pro-active and takes initiative Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. Once our houses are built, they are let to people who cannot afford to buy or rent at full market values. The majority of our properties are offered to people on local authority housing lists to rent. We also manage homes to let at intermediate rents, for people saving for a deposit, and shared ownership homes, which help people make their first step on the housing ladder. The Role We currently have a vacancy for a Part Time (14 per week) Housing Management Administrator / Receptionist to join our Housing team. This is a Fixed Term Contract of 10 months (Maternity cover 22nd May 2024 till 28th March 2025) Hours: Thursday 8:30am - 16:30pm Friday 8:30am - 16:30pm The role will involve: Providing administrative support to Housing Officers dealing with housing management issues including car parking permits, assisting in the lettings process, sending out newsletters and standard correspondence including warning letters and general estate letters and notifications of meetings. Liaising with appropriate agencies / internal departments to deal with issues such as lettings, abandoned vehicles, bulk rubbish removal, recycling bins etc as required. Assist in the preparation of reports and statistics as required. Processing of all applications for garages and car parking spaces, and carry out the related administrative tasks. Ensuring detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints. To ensure that the presentation of the service provided to tenants and others is professional, positive, friendly and helpful at all times, and in line with the Association s Customer Charter. To provide mutual support for the Customer Services Team, including cover for reception, as required Occasional accompanied visits with Housing Officer General administration. Skills/Experience Demonstrable experience in a similar role. Ideally, experience of working within a housing association Excellent planning, organising & time management skills essential Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service ( pro rata for part time ) 10,323.00 pa (increasing by 5% by commencement) for a 14 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Well-equipped on-site gym Closing date: Sunday 31st March 2023 Interviews: Thursday 11th April 2023 Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities Employer and Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
Mar 29, 2024
Full time
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. Once our houses are built, they are let to people who cannot afford to buy or rent at full market values. The majority of our properties are offered to people on local authority housing lists to rent. We also manage homes to let at intermediate rents, for people saving for a deposit, and shared ownership homes, which help people make their first step on the housing ladder. The Role We currently have a vacancy for a Part Time (14 per week) Housing Management Administrator / Receptionist to join our Housing team. This is a Fixed Term Contract of 10 months (Maternity cover 22nd May 2024 till 28th March 2025) Hours: Thursday 8:30am - 16:30pm Friday 8:30am - 16:30pm The role will involve: Providing administrative support to Housing Officers dealing with housing management issues including car parking permits, assisting in the lettings process, sending out newsletters and standard correspondence including warning letters and general estate letters and notifications of meetings. Liaising with appropriate agencies / internal departments to deal with issues such as lettings, abandoned vehicles, bulk rubbish removal, recycling bins etc as required. Assist in the preparation of reports and statistics as required. Processing of all applications for garages and car parking spaces, and carry out the related administrative tasks. Ensuring detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints. To ensure that the presentation of the service provided to tenants and others is professional, positive, friendly and helpful at all times, and in line with the Association s Customer Charter. To provide mutual support for the Customer Services Team, including cover for reception, as required Occasional accompanied visits with Housing Officer General administration. Skills/Experience Demonstrable experience in a similar role. Ideally, experience of working within a housing association Excellent planning, organising & time management skills essential Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service ( pro rata for part time ) 10,323.00 pa (increasing by 5% by commencement) for a 14 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Well-equipped on-site gym Closing date: Sunday 31st March 2023 Interviews: Thursday 11th April 2023 Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities Employer and Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
Our client, an international banking group, is well known for providing their services to the full breadth of the business sector. Their UK office is based in Richmond-Upon-Thames. They are currently recruiting for a Collections Advisor on a temporary basis for a minimum of 3 months. This role will be hybrid base and will be Monday - Friday 9-5pm The primary focus of the UK Collections, Recoveries and Litigation team is to maximise the repayment of delinquent and non-performing accounts, in a way that delivers a positive customer experience for both our borrowers and Investors. - Chase arrears and manage allocation of cash for all non-customer arrears - Take control of building good internal and external relationships to ensure prompt payment of arrears from our broker and vendor partners - Manage the billing of late payment interest where required - Assist the team with a variety of collections and administrative duties - Liaise with accounts department to ensure correct allocation of cash - Assist the collections and reporting manager with the compilation of spreadsheets relating to the ECB requirements of the New Definition of Default. - Work in accordance with the latest procedures and policies - Ensure compliance with Consumer Credit Legislation and DPA - Other ad hoc duties where required Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Mar 29, 2024
Seasonal
Our client, an international banking group, is well known for providing their services to the full breadth of the business sector. Their UK office is based in Richmond-Upon-Thames. They are currently recruiting for a Collections Advisor on a temporary basis for a minimum of 3 months. This role will be hybrid base and will be Monday - Friday 9-5pm The primary focus of the UK Collections, Recoveries and Litigation team is to maximise the repayment of delinquent and non-performing accounts, in a way that delivers a positive customer experience for both our borrowers and Investors. - Chase arrears and manage allocation of cash for all non-customer arrears - Take control of building good internal and external relationships to ensure prompt payment of arrears from our broker and vendor partners - Manage the billing of late payment interest where required - Assist the team with a variety of collections and administrative duties - Liaise with accounts department to ensure correct allocation of cash - Assist the collections and reporting manager with the compilation of spreadsheets relating to the ECB requirements of the New Definition of Default. - Work in accordance with the latest procedures and policies - Ensure compliance with Consumer Credit Legislation and DPA - Other ad hoc duties where required Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
An experienced Customer Service Administrator, preferably with previous insurance experience, is needed to join our team at Arkwright Insurance, a leading insurance company based in Bolton, on a full-time basis. Due to growth within the company, an exciting opportunity has arisen for a Customer Service Administrator to work within our busy broking team. This is an excellent opportunity to further your career by joining a leading insurance company! About Us At Arkwright Insurance, we pride ourselves on being "a great place to work" where we empower and inspire our people to perform, offer them opportunities to grow and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Key Responsibilities: Assist with the delivery of services and products to meet the consumer's needs Work across teams to drive the achievement of business objectives and process improvement Be accountable for quality assurance of products and services, enabling high levels of customer satisfaction, repeat work, and minimising complaints. Process and respond to queries via telephone and email. We pride ourselves on being "a great place to work" Update and manage records Inbound and outbound telephone calls Required Skills: The successful applicant must have high attention to detail Have excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact-finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service, the ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections Competent and confident on the telephone Excellent personal effectiveness and the ability to meet deadlines Ability to be held accountable and to take responsibility for their role in the business Target-focused, ensuring compliance and quality are maintained Articulate, assertive and self-motivated. Attention to detail whilst maintaining the ability to see the bigger picture. Excellent interpersonal skills, specifically relating to client liaison and engagement with co-workers Desirable Experience: Previous experience in an admin role Previous experience working in the insurance/sales sector Benefits: Full training and support will be given 21 days annual leave + bank holidays A Family Friendly policy that helps you balance your work and family responsibilities Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Customer Support Coordinator, Client Service Specialist, Customer Relations Administrator, Customer Experience Coordinator, Customer Service Office Manager, Client Support Administrator, Customer Care Coordinator, and Customer Service Operations Specialist may also be considered for this role.
Mar 29, 2024
Full time
An experienced Customer Service Administrator, preferably with previous insurance experience, is needed to join our team at Arkwright Insurance, a leading insurance company based in Bolton, on a full-time basis. Due to growth within the company, an exciting opportunity has arisen for a Customer Service Administrator to work within our busy broking team. This is an excellent opportunity to further your career by joining a leading insurance company! About Us At Arkwright Insurance, we pride ourselves on being "a great place to work" where we empower and inspire our people to perform, offer them opportunities to grow and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Key Responsibilities: Assist with the delivery of services and products to meet the consumer's needs Work across teams to drive the achievement of business objectives and process improvement Be accountable for quality assurance of products and services, enabling high levels of customer satisfaction, repeat work, and minimising complaints. Process and respond to queries via telephone and email. We pride ourselves on being "a great place to work" Update and manage records Inbound and outbound telephone calls Required Skills: The successful applicant must have high attention to detail Have excellent communication skills and a great phone manner with the ability to build rapport and show empathy Be a good fact-finder - you will ask the right questions at the right time to really understand what our customers need from you Someone who enjoys working and learning with others around them to deliver fantastic customer service, the ability to understand our digital methods and how they can make things simple and quick for our customers A positive, can-do attitude with the ability to have difficult conversations and overcome objections Competent and confident on the telephone Excellent personal effectiveness and the ability to meet deadlines Ability to be held accountable and to take responsibility for their role in the business Target-focused, ensuring compliance and quality are maintained Articulate, assertive and self-motivated. Attention to detail whilst maintaining the ability to see the bigger picture. Excellent interpersonal skills, specifically relating to client liaison and engagement with co-workers Desirable Experience: Previous experience in an admin role Previous experience working in the insurance/sales sector Benefits: Full training and support will be given 21 days annual leave + bank holidays A Family Friendly policy that helps you balance your work and family responsibilities Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Customer Support Coordinator, Client Service Specialist, Customer Relations Administrator, Customer Experience Coordinator, Customer Service Office Manager, Client Support Administrator, Customer Care Coordinator, and Customer Service Operations Specialist may also be considered for this role.
Receptionist FTE £25,000 - £29,000 (Part Time = 4 days pw) (100% office based) London, W1 Reporting to Office manager Responsibilities Taking and directing calls, through our switchboard (8x8) Completing general and specific administrative tasks for varying departments, includingfiling,filling out accounting forms,deliveringand accepting mail Opening, sorting and scanning mail Maintaining the upkeep of reception area Keeping basic office supplies like pens stocked and accessible to visitors Ordering supplies for the rest of the office Managing the front desk sign in device and associated portal Collating & reporting footfall statistics Signing visitors & supplying them visitor's badges (if required) Working with the Events and Training teams, providing visitor and guest management Using speaker system as needed to speak to visitors via the intercom as a security check Maintaining front door security and reporting any suspicious activity to the Office Manager Maintaining and keeping on top the meeting room booking system Maintain Meeting room standards and presentation Assisting with meeting room set-ups and clear downs Promoting our meeting rooms externally to generate income Logging staff sicknessand maintaining records for the People & Culture Team Arranging catering for meetings and daily office use Scheduling courier and travel arrangements Greeting visitors to the facility warmly and offering them assistance Providing customer support and taking messages Answering questions about products or services offered via Live Chat function Monitoring and answering questions that members or the public have via Live Chat function Managing the Info inbox and responding & forwarding in a timely manner Answering questions about office hours and who is in the office at any given time Interacting with other departments such as IT when staff and visitors need more technical assistance Scheduling appointments and meetings Representing the business with a positive attitude and professional appearance Covering the Office Management team duties in times of absence Required to work outside normal working hours and extra days from time to time Person specification Reception, administrative and good customer service experience The ability to deal tactfully, calmly, and effectively with a wide range of people from within and outside the organisation Excellent telephone mannerand the ability to communicate effectively at all levels Experience of using switchboard and in-house IT systems Experience of dealing with the public Previous experience of working in a team Knowledge of Microsoft Office software Able to communicate effectively both orally and in writing Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Able to work under pressure and able to work in a changing environment Pleasant and articulate manner Flexible in relation to working hours & days Good attendance record in previous employments An understanding, acceptance and adherence to the need for strict confidentiality Approachable & positive attitude Good general education, GCSE grade A-C, or equivalent, in English & Maths Customer service qualifications desirable
Mar 29, 2024
Seasonal
Receptionist FTE £25,000 - £29,000 (Part Time = 4 days pw) (100% office based) London, W1 Reporting to Office manager Responsibilities Taking and directing calls, through our switchboard (8x8) Completing general and specific administrative tasks for varying departments, includingfiling,filling out accounting forms,deliveringand accepting mail Opening, sorting and scanning mail Maintaining the upkeep of reception area Keeping basic office supplies like pens stocked and accessible to visitors Ordering supplies for the rest of the office Managing the front desk sign in device and associated portal Collating & reporting footfall statistics Signing visitors & supplying them visitor's badges (if required) Working with the Events and Training teams, providing visitor and guest management Using speaker system as needed to speak to visitors via the intercom as a security check Maintaining front door security and reporting any suspicious activity to the Office Manager Maintaining and keeping on top the meeting room booking system Maintain Meeting room standards and presentation Assisting with meeting room set-ups and clear downs Promoting our meeting rooms externally to generate income Logging staff sicknessand maintaining records for the People & Culture Team Arranging catering for meetings and daily office use Scheduling courier and travel arrangements Greeting visitors to the facility warmly and offering them assistance Providing customer support and taking messages Answering questions about products or services offered via Live Chat function Monitoring and answering questions that members or the public have via Live Chat function Managing the Info inbox and responding & forwarding in a timely manner Answering questions about office hours and who is in the office at any given time Interacting with other departments such as IT when staff and visitors need more technical assistance Scheduling appointments and meetings Representing the business with a positive attitude and professional appearance Covering the Office Management team duties in times of absence Required to work outside normal working hours and extra days from time to time Person specification Reception, administrative and good customer service experience The ability to deal tactfully, calmly, and effectively with a wide range of people from within and outside the organisation Excellent telephone mannerand the ability to communicate effectively at all levels Experience of using switchboard and in-house IT systems Experience of dealing with the public Previous experience of working in a team Knowledge of Microsoft Office software Able to communicate effectively both orally and in writing Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Able to work under pressure and able to work in a changing environment Pleasant and articulate manner Flexible in relation to working hours & days Good attendance record in previous employments An understanding, acceptance and adherence to the need for strict confidentiality Approachable & positive attitude Good general education, GCSE grade A-C, or equivalent, in English & Maths Customer service qualifications desirable
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Mar 29, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 29, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 29, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Mar 28, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Job Title: Acount Manager/Customer Service Executive Location: Brighton, East Sussex (Hybrid Working) Salary: 28,000 per annum Hours: Monday-Friday, shift rota (between 8am-6pm) with one Saturday admin only shift every 4 weeks for 4 hours Office Angels are delighted to be working alongside our client to find a Customer Service Executive to join their incredibly friendly and vibrant team in Financial Services. This role is much more than a Customer Service Executive, within this role you will be the main contact for their Customers in which they hold to a high value and for insuring their journey with the Company is a smooth and positive experience. You will be responsible for Customer Service, Administration and adhoc tasks - no day is the same. Your main responsibilities as a Customer Service Executive will be: Account management; telephone calls, email and LiveChat regarding applications Contacting customers who have fallen behind on payments to be a helping hand to getting them back on track Underwriting; making decisions on loans that fall out of normal procedure and need a manual check Maintaining Customer Service records Adhoc Administration tasks on customer accounts and payments Working alongside the Financial, Accounts and Sales teams with any requests that come through Building confidence using internal systems and their online application process About you: Previous experience in a Customer Service or Account Management role in a office environment Excellent phone manner, communication and listening skills Proficient in Administration and Accuracy Critically minded and great at problem solving Bubbly, outgoing and positive nature is a plus! Next steps: Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 72 hours of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Job Title: Acount Manager/Customer Service Executive Location: Brighton, East Sussex (Hybrid Working) Salary: 28,000 per annum Hours: Monday-Friday, shift rota (between 8am-6pm) with one Saturday admin only shift every 4 weeks for 4 hours Office Angels are delighted to be working alongside our client to find a Customer Service Executive to join their incredibly friendly and vibrant team in Financial Services. This role is much more than a Customer Service Executive, within this role you will be the main contact for their Customers in which they hold to a high value and for insuring their journey with the Company is a smooth and positive experience. You will be responsible for Customer Service, Administration and adhoc tasks - no day is the same. Your main responsibilities as a Customer Service Executive will be: Account management; telephone calls, email and LiveChat regarding applications Contacting customers who have fallen behind on payments to be a helping hand to getting them back on track Underwriting; making decisions on loans that fall out of normal procedure and need a manual check Maintaining Customer Service records Adhoc Administration tasks on customer accounts and payments Working alongside the Financial, Accounts and Sales teams with any requests that come through Building confidence using internal systems and their online application process About you: Previous experience in a Customer Service or Account Management role in a office environment Excellent phone manner, communication and listening skills Proficient in Administration and Accuracy Critically minded and great at problem solving Bubbly, outgoing and positive nature is a plus! Next steps: Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 72 hours of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Mar 28, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we areThe UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationshipsA friendly, approachable person with strong communication and listening skillsYou're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer ServiceAn understanding of VMO2's products and servicesWillingness to work additional hoursThe ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hourSuperb accreditation programme with the ability to earn over twelve pounds per hour23 days holiday allowance + an additional day to celebrate your birthdayFantastic induction programmeLearning and Development supportFlexible benefits to suit youO2 Refresh Staff Deals for your mobile, tablet and connected smart watchDiscounted Virgin Media bundlesFriends & Family deals across both O2 and Virgin MediaBuy or sell up to 5 days holidayExclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Mar 28, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we areThe UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationshipsA friendly, approachable person with strong communication and listening skillsYou're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer ServiceAn understanding of VMO2's products and servicesWillingness to work additional hoursThe ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hourSuperb accreditation programme with the ability to earn over twelve pounds per hour23 days holiday allowance + an additional day to celebrate your birthdayFantastic induction programmeLearning and Development supportFlexible benefits to suit youO2 Refresh Staff Deals for your mobile, tablet and connected smart watchDiscounted Virgin Media bundlesFriends & Family deals across both O2 and Virgin MediaBuy or sell up to 5 days holidayExclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place. We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job Overview As part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities Provide excellent customer service to new and existing Peninsula clients. To understand all client databases and systems to adequately access the client and service information. Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. Rescheduling of cancelled appointments Management of client task lists To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. Provide feedback to line managers to help improve processes and promote best practices. To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics Average of 30 actions per day Average quality scores of 3.6+ SLA Management of 99%+ Minimum of 1 Positive review per month Minimum talk time of 1.5 hours All client telephone calls are to be answered in accordance with departmental standards. All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team A "can-do" attitude Customer service skills are essential with a particular focus on rapport building and relationship management. Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. Ability to work in a fast-paced environment. Strong time management skills. A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: Profit Share Scheme Offices Based in the heart of Manchester. 25 Holidays + Bank Holidays (Increases with service) Day off on your Birthday Perk Box Discounts Christmas Bonus after 3 years Social Events Throughout the Year Contributory Pension Scheme Private Health Insurance after 5 years Why Join Our Team? This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results-focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. (phone number removed)FAR2 INDMANJ
Mar 28, 2024
Full time
Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place. We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job Overview As part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities Provide excellent customer service to new and existing Peninsula clients. To understand all client databases and systems to adequately access the client and service information. Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. Rescheduling of cancelled appointments Management of client task lists To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. Provide feedback to line managers to help improve processes and promote best practices. To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics Average of 30 actions per day Average quality scores of 3.6+ SLA Management of 99%+ Minimum of 1 Positive review per month Minimum talk time of 1.5 hours All client telephone calls are to be answered in accordance with departmental standards. All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team A "can-do" attitude Customer service skills are essential with a particular focus on rapport building and relationship management. Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. Ability to work in a fast-paced environment. Strong time management skills. A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: Profit Share Scheme Offices Based in the heart of Manchester. 25 Holidays + Bank Holidays (Increases with service) Day off on your Birthday Perk Box Discounts Christmas Bonus after 3 years Social Events Throughout the Year Contributory Pension Scheme Private Health Insurance after 5 years Why Join Our Team? This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results-focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. (phone number removed)FAR2 INDMANJ
Programme Manager Retrofit Advice Programme £40,000 - £45,000 per annum (depending on experience) Fixed term until 30 April 2025 (with the possibility of extension) Full-time (see 'Flexible working') Home Based - Northeast of England region only. Closing Date: 6 April 2024 Position Ref: JW 1185 This Programme Manager role has been created to lead the delivery of an exciting new regional programme in the Northeast of England to support householders to progress with domestic energy retrofit. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don t just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The energy team s purpose is to enable households, small businesses, and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change. We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses. We manage programmes across the UK with more being added as we grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day. The role The programme includes a one stop shop (providing digital and telephone-based advice) which will form the central point for domestic retrofit enquiries in the Newcastle, North Tyneside, and Northumberland region. It will also be providing engagement and advice activity at local community level via consortium partners in the wider Northeast region to support householders with domestic retrofit. What you ll do You will manage the programme to budget, scope and plan in line with agreed methodologies. Working closely with advice centre and marketing and communications colleagues as well as sub-contractors you will lead on the meeting the programme objectives and managing risks. You will also lead, maintain, and develop relationships with funders, key stakeholders and partners, acting as ambassador of Energy Saving Trust values, to build the profile of the programme within the Northeast. Working closely with business development colleagues, you will input into proposals in terms of securing additional income or future work for the programme. What you ll bring • Significant experience of working in a project or programme management environment, ideally also in the establishment of new projects or programmes. • Demonstrable track record of delivering results in a similar industry. • Strong budget management skills and commercial acumen. • Excellent customer-focused orientation and understanding of key factors affecting customer satisfaction in the delivery of services. • Local area knowledge by either being based in the Newcastle, North Tyneside, or Northumberland area as to the area on a regular basis to represent the programme locally and maintain relationships with key stakeholders. To apply Please click 'apply online' to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Applications close 23.59, 6 April 2024. Interviews are intended to be held week commencing 15 April 2024. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. We will do our very best to support you. Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Mar 28, 2024
Contractor
Programme Manager Retrofit Advice Programme £40,000 - £45,000 per annum (depending on experience) Fixed term until 30 April 2025 (with the possibility of extension) Full-time (see 'Flexible working') Home Based - Northeast of England region only. Closing Date: 6 April 2024 Position Ref: JW 1185 This Programme Manager role has been created to lead the delivery of an exciting new regional programme in the Northeast of England to support householders to progress with domestic energy retrofit. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don t just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The energy team s purpose is to enable households, small businesses, and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change. We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses. We manage programmes across the UK with more being added as we grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day. The role The programme includes a one stop shop (providing digital and telephone-based advice) which will form the central point for domestic retrofit enquiries in the Newcastle, North Tyneside, and Northumberland region. It will also be providing engagement and advice activity at local community level via consortium partners in the wider Northeast region to support householders with domestic retrofit. What you ll do You will manage the programme to budget, scope and plan in line with agreed methodologies. Working closely with advice centre and marketing and communications colleagues as well as sub-contractors you will lead on the meeting the programme objectives and managing risks. You will also lead, maintain, and develop relationships with funders, key stakeholders and partners, acting as ambassador of Energy Saving Trust values, to build the profile of the programme within the Northeast. Working closely with business development colleagues, you will input into proposals in terms of securing additional income or future work for the programme. What you ll bring • Significant experience of working in a project or programme management environment, ideally also in the establishment of new projects or programmes. • Demonstrable track record of delivering results in a similar industry. • Strong budget management skills and commercial acumen. • Excellent customer-focused orientation and understanding of key factors affecting customer satisfaction in the delivery of services. • Local area knowledge by either being based in the Newcastle, North Tyneside, or Northumberland area as to the area on a regular basis to represent the programme locally and maintain relationships with key stakeholders. To apply Please click 'apply online' to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Applications close 23.59, 6 April 2024. Interviews are intended to be held week commencing 15 April 2024. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. We will do our very best to support you. Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Mar 28, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.38 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.