You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 20, 2024
Full time
You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 20, 2024
Full time
You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Location: Kings Heath & Hall Green About You: We are looking for a confident team player who has high standards and the ability and desire to sell. The ideal candidate likes variety (working hours, days and location will vary) has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised, self-motivated, and can manage their time effectively. A good level of numeracy is also necessary in this role due to the nature of some of the duties involved. The key aspects of the role are converting sales, administration and maintaining site standards. Storage experience is not necessary, as full training will be provided in the role. Key Features of the role: Sales/Customer Service Sell storage space and ensure the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, overcoming objections, up selling our retail products and closing sales wherever possible. Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing. Additional administration required when liaising with the removals contractor, including using the removals calendar. Marketing Create brand awareness, by promoting the store in the local community. This may include liaising with local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. Retail Sales Up-sell wherever appropriate and raise awareness of other products or services which may be of interest/benefit to the customer. Charity Participation As part of our Corporate Social Responsibility commitment, all employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid for by the company. Principle Terms: 40 hours, working a day shift pattern to cover the opening hours of the store. Stores are open 7 days a week, including bank holidays, so there will be regular weekend working. 30 days holiday, which includes Bank Holidays. Great bonus scheme. Contributory pension scheme. Private medical insurance after qualifying period, and subject to eligibility. Additional Benefits: Staff discount on storage and retail products. Perkbox - employee 'free perks scheme, which includes discounts on many high street retailers, cinema tickets, and much more. Training and development programme. The majority of our training programme will be provided remotely via video conference. Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package This is a wonderful opportunity to work for a truly innovative and people focused employer who offer the highest levels of service in the industry. The role offers a great opportunity for long term progression, as well as the security of working for a company who are still growing and expanding and have aspirations to become a market leader.
Apr 20, 2024
Full time
Location: Kings Heath & Hall Green About You: We are looking for a confident team player who has high standards and the ability and desire to sell. The ideal candidate likes variety (working hours, days and location will vary) has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised, self-motivated, and can manage their time effectively. A good level of numeracy is also necessary in this role due to the nature of some of the duties involved. The key aspects of the role are converting sales, administration and maintaining site standards. Storage experience is not necessary, as full training will be provided in the role. Key Features of the role: Sales/Customer Service Sell storage space and ensure the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, overcoming objections, up selling our retail products and closing sales wherever possible. Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing. Additional administration required when liaising with the removals contractor, including using the removals calendar. Marketing Create brand awareness, by promoting the store in the local community. This may include liaising with local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. Retail Sales Up-sell wherever appropriate and raise awareness of other products or services which may be of interest/benefit to the customer. Charity Participation As part of our Corporate Social Responsibility commitment, all employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid for by the company. Principle Terms: 40 hours, working a day shift pattern to cover the opening hours of the store. Stores are open 7 days a week, including bank holidays, so there will be regular weekend working. 30 days holiday, which includes Bank Holidays. Great bonus scheme. Contributory pension scheme. Private medical insurance after qualifying period, and subject to eligibility. Additional Benefits: Staff discount on storage and retail products. Perkbox - employee 'free perks scheme, which includes discounts on many high street retailers, cinema tickets, and much more. Training and development programme. The majority of our training programme will be provided remotely via video conference. Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package This is a wonderful opportunity to work for a truly innovative and people focused employer who offer the highest levels of service in the industry. The role offers a great opportunity for long term progression, as well as the security of working for a company who are still growing and expanding and have aspirations to become a market leader.
Position: Customer Service Advisor Location: Working from Home Salary: Salary: 11.56ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: Monday: 8:30 - 17:30 and Tuesday to Friday: 8:30 - 16:15. Totalling 37.5 hours per week. Monday: 9:00 - 18:00 and Tuesday to Friday: 9:00 - 16:45. Totalling 37.5 hours per week. Training hours will be: 8:30 - 16:30 Monday to Friday. Start date: 13/05/2024 Type: Temporary until approximately 27th September Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries. Ensuring every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service. This is a remote working opportunity that will require individuals to have a secure and private workspace with reliable internet connectivity, all equipment will be provided for the duration of the assignment. Customer focus Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the TV Licensing Customer Service Advisor team. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression. So, what can you expect as a Customer Service Advisor? You'll be receiving incoming calls and dealing with a variety of requests and queries from over 75s TV Licensing customers or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer's address details. We'll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you'll need to use your empathy and understanding of the type of people you're dealing with. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence. General skills You will have: -The ability and motivation to work to set key performance indicators (KPls) and performance targets -The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important -The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines - Excellent communication - oral and written and a good telephone manner - Excellent listening skills - An ability to be empathetic to the customer - Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem -Ability to work between multiple operating systems -Basic computer literacy and keyboard skills - A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet - A secure and private workspace with reliable internet connectivity Personal traits As a Customer Service Advisor you will be: - Efficient and accurate in your work - Positive and approachable in your manner - A good team player - Enthusiasm to develop your skills and knowledge - Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: - Work from home in a secure and private workspace - Complete telephony, digital and admin-based tasks to service customer queries - Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in - Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times - As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression - Take ownership of customer problems, solving them at first point of contact and escalate when required - Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day - Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in. - Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues - Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business Qualifications/Licences/Certifications/Experience - No formal qualifications or certificates required - Basic Maths, English and computer skills are required Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs Desirable: - Customer service experience, face-to-face or over the phone in any capacity Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apr 20, 2024
Seasonal
Position: Customer Service Advisor Location: Working from Home Salary: Salary: 11.56ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: Monday: 8:30 - 17:30 and Tuesday to Friday: 8:30 - 16:15. Totalling 37.5 hours per week. Monday: 9:00 - 18:00 and Tuesday to Friday: 9:00 - 16:45. Totalling 37.5 hours per week. Training hours will be: 8:30 - 16:30 Monday to Friday. Start date: 13/05/2024 Type: Temporary until approximately 27th September Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries. Ensuring every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service. This is a remote working opportunity that will require individuals to have a secure and private workspace with reliable internet connectivity, all equipment will be provided for the duration of the assignment. Customer focus Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the TV Licensing Customer Service Advisor team. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression. So, what can you expect as a Customer Service Advisor? You'll be receiving incoming calls and dealing with a variety of requests and queries from over 75s TV Licensing customers or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer's address details. We'll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you'll need to use your empathy and understanding of the type of people you're dealing with. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence. General skills You will have: -The ability and motivation to work to set key performance indicators (KPls) and performance targets -The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important -The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines - Excellent communication - oral and written and a good telephone manner - Excellent listening skills - An ability to be empathetic to the customer - Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem -Ability to work between multiple operating systems -Basic computer literacy and keyboard skills - A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet - A secure and private workspace with reliable internet connectivity Personal traits As a Customer Service Advisor you will be: - Efficient and accurate in your work - Positive and approachable in your manner - A good team player - Enthusiasm to develop your skills and knowledge - Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: - Work from home in a secure and private workspace - Complete telephony, digital and admin-based tasks to service customer queries - Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in - Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times - As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression - Take ownership of customer problems, solving them at first point of contact and escalate when required - Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day - Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in. - Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues - Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business Qualifications/Licences/Certifications/Experience - No formal qualifications or certificates required - Basic Maths, English and computer skills are required Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs Desirable: - Customer service experience, face-to-face or over the phone in any capacity Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Acumen's Hardest to Reach Impact Debt Fund is looking for an Investment Director based in London to help lead early-stage investments in the off grid solar sector in Sub-Saharan Africa as part of our Key Strategic Initiative " Hardest to Reach ." This role will report to the Managing Director. About Acumen Acumen is changing the way the world tackles poverty by investing in companies, leaders and ideas. We invest patient capital in businesses whose products and services are enabling the poor to transform their lives. To date, Acumen has positively impacted 309 million lives by investing $137 million in 139 innovative, early-stage companies in Africa, Latin America, South Asia, and the United States. But investment isn't only about capital, we've been investing in innovators for years, connecting with emerging leaders around the world and engaging them in collective dialogue, moral inquiry, and skill building. About the context Of the approximately 789 million people in the world who currently live without electricity, many will gain access through grid extension and off-grid solar by 2030. However, estimates suggest that roughly 215 million people will be left behind because they live in risky or remote, rural areas where investors have been unable or unwilling to go. In the last decade, there has been a steady increase in financing available for clean, renewable energy, but that money is largely directed towards wealthier nations. Even when investment dollars are directed to low-income regions, they are not always directed where the need is greatest. About the role Acumen is seeking an Investment Director to lead the investments of H2R. This role will be directly involved in sourcing, evaluating, underwriting, and managing private credit investments for off-grid solar enterprises to expand and grow in identified H2R countries. This role will report to the Managing Director of the Hardest to Reach Impact Debt Fund. The role is expected to foster strong collaborative working relationships with key stakeholders, including sponsors, lenders, investors, governments, and regulators, as well as to raise significant brand awareness for H2R. Accountabilities include : Origination Build relationships with all H2R stakeholders within the focused countries, including, business owners, borrowers, lenders / investors and risk partners; steering deals from identification to close in line with H2R's investment policy, risk appetite and development impact mandate. Develop pipeline, source and evaluate new transactions, pre-screen transactions according to eligibility and ESG criteria Strong networker and relationship builder Deal Execution Conduct due diligence, in preparing credit approval memos, present transactions to the investment committee to obtain credit approval, negotiate and review legal documentation, and participate in deal closing. Retain oversight of the transaction, quality of work, approach taken, and outputs as the team undertakes due diligence, structuring, qualitative and quantitative appraisals, preparation of Credit Committee papers for the H2R Investment Committee, reviewing and executing legal documentation to reach financial close. Financial modeling - including review, stress-testing and carrying out of scenario analysis. Coordination with Sustainable Developmental Impact (SDI) and Health Safety Environmental and Social (HSES) teams on respective assessments Coordination with internal teams for client on-boarding, KYC checks and related tasks Portfolio Management Manage portfolio performance: It's about understanding the core issues and where to intervene. And it's also about covenant compliance, periodic/annual reviews, examining amendments and waiver requests, providing performance updates to managers, identifying, and acting on warning signals, participating in portfolio reviews, cooperating in the validation of impact data collection and analysis and incentives to borrowers for extending first time clean energy access. Strategy Development Work closely with the Managing Director, to develop and deliver the H2R strategy. Support fundraising and reporting with investors, including development finance institutions. Ensure the delivery of the business plan and wider strategic aims Support on strategic planning regarding our market positioning, strategic relationships, products, etc. Lead the investment team to help the team understand the investment strategy. Leadership and team management Demonstrates accountability and actively encourages everyone to operate with the highest level of integrity. Promotes exemplary working behaviours with a strong focus on collaboration and 'rolling up your sleeves'. Leads and manages the Investment Team to deliver high-quality results, taking full ownership of complex issues and outcomes, effectively managing high pressure situations, while ensuring H2R's values are maintained. Undertake other duties as and when required. Skills & Qualifications : Minimum of 10 years of transactional experience in venture debt or private credit funds in emerging markets Experience in conducting commercial and operational due diligence. Background in financing SMEs in an advisory or principal role; operational understanding of what it takes to build and run early-stage businesses across finance, marketing, sales, distribution, customer service, talent, governance. Strong financial accounting, financial modelling, cash flow and financial statement analysis skills. Strong knowledge of transaction legal documentation Track record of delivering a strong client focused service. Experience in line management. Excellent verbal and written communication skills Have strong networks across financial intermediaries, impact investors, and other stakeholders in Africa. A willingness to roll up your sleeves with your team and get to work. There are people that need clean energy, after all. Self-starter, able to collaborate with colleagues across the organisation. Proactive and solutions-orientated. Organised and able to manage competing priorities. Well-developed diplomatic, interpersonal and communication skills to manage internal and external stakeholders. Ability to get up to speed quickly in a technical area of work, and to understand and navigate complex issues. Entrepreneurial, with a strong ethical foundation. Demonstrated commitment to good governance and ethical business practices. Preferred : experience working in an international environment. Self-reflective and aligned with Acumen values. Authorized to work in the UK Willingness to travel as needed for the role Deadline Candidates are encouraged to apply as early as possible as applications will be screened and interviews scheduled on a rolling basis.
Apr 20, 2024
Full time
Acumen's Hardest to Reach Impact Debt Fund is looking for an Investment Director based in London to help lead early-stage investments in the off grid solar sector in Sub-Saharan Africa as part of our Key Strategic Initiative " Hardest to Reach ." This role will report to the Managing Director. About Acumen Acumen is changing the way the world tackles poverty by investing in companies, leaders and ideas. We invest patient capital in businesses whose products and services are enabling the poor to transform their lives. To date, Acumen has positively impacted 309 million lives by investing $137 million in 139 innovative, early-stage companies in Africa, Latin America, South Asia, and the United States. But investment isn't only about capital, we've been investing in innovators for years, connecting with emerging leaders around the world and engaging them in collective dialogue, moral inquiry, and skill building. About the context Of the approximately 789 million people in the world who currently live without electricity, many will gain access through grid extension and off-grid solar by 2030. However, estimates suggest that roughly 215 million people will be left behind because they live in risky or remote, rural areas where investors have been unable or unwilling to go. In the last decade, there has been a steady increase in financing available for clean, renewable energy, but that money is largely directed towards wealthier nations. Even when investment dollars are directed to low-income regions, they are not always directed where the need is greatest. About the role Acumen is seeking an Investment Director to lead the investments of H2R. This role will be directly involved in sourcing, evaluating, underwriting, and managing private credit investments for off-grid solar enterprises to expand and grow in identified H2R countries. This role will report to the Managing Director of the Hardest to Reach Impact Debt Fund. The role is expected to foster strong collaborative working relationships with key stakeholders, including sponsors, lenders, investors, governments, and regulators, as well as to raise significant brand awareness for H2R. Accountabilities include : Origination Build relationships with all H2R stakeholders within the focused countries, including, business owners, borrowers, lenders / investors and risk partners; steering deals from identification to close in line with H2R's investment policy, risk appetite and development impact mandate. Develop pipeline, source and evaluate new transactions, pre-screen transactions according to eligibility and ESG criteria Strong networker and relationship builder Deal Execution Conduct due diligence, in preparing credit approval memos, present transactions to the investment committee to obtain credit approval, negotiate and review legal documentation, and participate in deal closing. Retain oversight of the transaction, quality of work, approach taken, and outputs as the team undertakes due diligence, structuring, qualitative and quantitative appraisals, preparation of Credit Committee papers for the H2R Investment Committee, reviewing and executing legal documentation to reach financial close. Financial modeling - including review, stress-testing and carrying out of scenario analysis. Coordination with Sustainable Developmental Impact (SDI) and Health Safety Environmental and Social (HSES) teams on respective assessments Coordination with internal teams for client on-boarding, KYC checks and related tasks Portfolio Management Manage portfolio performance: It's about understanding the core issues and where to intervene. And it's also about covenant compliance, periodic/annual reviews, examining amendments and waiver requests, providing performance updates to managers, identifying, and acting on warning signals, participating in portfolio reviews, cooperating in the validation of impact data collection and analysis and incentives to borrowers for extending first time clean energy access. Strategy Development Work closely with the Managing Director, to develop and deliver the H2R strategy. Support fundraising and reporting with investors, including development finance institutions. Ensure the delivery of the business plan and wider strategic aims Support on strategic planning regarding our market positioning, strategic relationships, products, etc. Lead the investment team to help the team understand the investment strategy. Leadership and team management Demonstrates accountability and actively encourages everyone to operate with the highest level of integrity. Promotes exemplary working behaviours with a strong focus on collaboration and 'rolling up your sleeves'. Leads and manages the Investment Team to deliver high-quality results, taking full ownership of complex issues and outcomes, effectively managing high pressure situations, while ensuring H2R's values are maintained. Undertake other duties as and when required. Skills & Qualifications : Minimum of 10 years of transactional experience in venture debt or private credit funds in emerging markets Experience in conducting commercial and operational due diligence. Background in financing SMEs in an advisory or principal role; operational understanding of what it takes to build and run early-stage businesses across finance, marketing, sales, distribution, customer service, talent, governance. Strong financial accounting, financial modelling, cash flow and financial statement analysis skills. Strong knowledge of transaction legal documentation Track record of delivering a strong client focused service. Experience in line management. Excellent verbal and written communication skills Have strong networks across financial intermediaries, impact investors, and other stakeholders in Africa. A willingness to roll up your sleeves with your team and get to work. There are people that need clean energy, after all. Self-starter, able to collaborate with colleagues across the organisation. Proactive and solutions-orientated. Organised and able to manage competing priorities. Well-developed diplomatic, interpersonal and communication skills to manage internal and external stakeholders. Ability to get up to speed quickly in a technical area of work, and to understand and navigate complex issues. Entrepreneurial, with a strong ethical foundation. Demonstrated commitment to good governance and ethical business practices. Preferred : experience working in an international environment. Self-reflective and aligned with Acumen values. Authorized to work in the UK Willingness to travel as needed for the role Deadline Candidates are encouraged to apply as early as possible as applications will be screened and interviews scheduled on a rolling basis.
Position: Utility Service Advisor Location: Welwyn Garden City, Herts Salary: £24,000 pro rata +quarterly bonus Contract: Permanent, Part-Time, Monday - Friday / Part-remote / - 20 hours per week Utility Service Advisor: Do you have excellent customer service and administration skills? Are you looking for a part-time role with the opportunity to work part-remote? Maybe you have some experience of the Energy or Utility markets? Although this is not essential. Are you able to multi-task and have excellent attention to detail? Do you possess strong numeracy, problem solving and analytical skills? Are you familiar with Microsoft Excel? Does working for a friendly, highly established organisation, which offers great company perks and career opportunities appeal to you? Maybe you like flexibility in a position and working part-remote up-to 3 days from home (after completion of probation period) appeals to you? If you answer 'YES to some of the above, then please don t delay and get in touch with the smart10 team today Job Role: Our client are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers and will have a very strong sense of using your own initiative and excellent customer service skills. Principle Responsibilities: Manage utility customer service queries to resolution within agreed timescales Resolve utility queries with varying levels of complexity Co-ordinate changes of tenancy Build strong relationships with utility suppliers and internal customers Confirm contract information with suppliers Validate invoices Issue utility contract terminations Resolve any objections that may arise due to supplier changes Participate in any adhoc tasks or projects that may arise Keep up to date with industry changes and update internally Update internal systems accurately with query notes and contract information Requirements Highly customer focused with strong numeracy, problem solving and analytical skills Strong organisational, multi-tasking, prioritisation and attention to detail skills Assertive, determined and self-motivated with a curious mind A natural team player with a desire to ensure team targets are always met Deadline driven Clear and concise written and spoken communication skills Excel proficient A willingness to adapt, be flexible and continuously improve existing processes A thirst for knowledge and keenness to develop through own resourcefulness A 'can do attitude capable of challenging what they re being told by suppliers Advantageous Understanding of the Energy Market Utility customer service experience The successful applicant will play a pivotal role in helping deliver a high level of service to all of our members and should expect a varied and challenging workload but their initiative and perseverance will see them through. Full training and support will be provided for all of the above. Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
Apr 20, 2024
Full time
Position: Utility Service Advisor Location: Welwyn Garden City, Herts Salary: £24,000 pro rata +quarterly bonus Contract: Permanent, Part-Time, Monday - Friday / Part-remote / - 20 hours per week Utility Service Advisor: Do you have excellent customer service and administration skills? Are you looking for a part-time role with the opportunity to work part-remote? Maybe you have some experience of the Energy or Utility markets? Although this is not essential. Are you able to multi-task and have excellent attention to detail? Do you possess strong numeracy, problem solving and analytical skills? Are you familiar with Microsoft Excel? Does working for a friendly, highly established organisation, which offers great company perks and career opportunities appeal to you? Maybe you like flexibility in a position and working part-remote up-to 3 days from home (after completion of probation period) appeals to you? If you answer 'YES to some of the above, then please don t delay and get in touch with the smart10 team today Job Role: Our client are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers and will have a very strong sense of using your own initiative and excellent customer service skills. Principle Responsibilities: Manage utility customer service queries to resolution within agreed timescales Resolve utility queries with varying levels of complexity Co-ordinate changes of tenancy Build strong relationships with utility suppliers and internal customers Confirm contract information with suppliers Validate invoices Issue utility contract terminations Resolve any objections that may arise due to supplier changes Participate in any adhoc tasks or projects that may arise Keep up to date with industry changes and update internally Update internal systems accurately with query notes and contract information Requirements Highly customer focused with strong numeracy, problem solving and analytical skills Strong organisational, multi-tasking, prioritisation and attention to detail skills Assertive, determined and self-motivated with a curious mind A natural team player with a desire to ensure team targets are always met Deadline driven Clear and concise written and spoken communication skills Excel proficient A willingness to adapt, be flexible and continuously improve existing processes A thirst for knowledge and keenness to develop through own resourcefulness A 'can do attitude capable of challenging what they re being told by suppliers Advantageous Understanding of the Energy Market Utility customer service experience The successful applicant will play a pivotal role in helping deliver a high level of service to all of our members and should expect a varied and challenging workload but their initiative and perseverance will see them through. Full training and support will be provided for all of the above. Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
Housing Call Centre Advisor Based in North London 18 - 19ph paye Part Time 15 hours a week Part time front-line telephony advisor with prior experience in a fast-paced call centre setting. It is essential to have previous experience handling Council Tax, Business Rates, and Housing Benefits enquiries, though familiarity with NEC and Enterprise systems is highly desirable. This position will primarily be office-based, with the possibility of transitioning to a remote work arrangement for up to three days a week once fully trained and operational. A total of 15 Working hours: Monday 10-2 Tuesday 11-2 Wednesday 10-2 Friday 10-2
Apr 20, 2024
Full time
Housing Call Centre Advisor Based in North London 18 - 19ph paye Part Time 15 hours a week Part time front-line telephony advisor with prior experience in a fast-paced call centre setting. It is essential to have previous experience handling Council Tax, Business Rates, and Housing Benefits enquiries, though familiarity with NEC and Enterprise systems is highly desirable. This position will primarily be office-based, with the possibility of transitioning to a remote work arrangement for up to three days a week once fully trained and operational. A total of 15 Working hours: Monday 10-2 Tuesday 11-2 Wednesday 10-2 Friday 10-2
Company Description Version 1 is a Technology Services company, delivering impactful change to help our customers navigate the rapidly changing digital-first world. We have recently hired our 3000th employee, doubling in size since 2020. We plan to triple in size in the next 5 years. We are 12 years a Best Workplace in Ireland (GPTW 1st place), 5 in the UK (GPTW 5th place) and 1 in India (GPTW 1st place). We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service; we think big, and we hire great people. We believe in continuously improving to make a real difference to the careers and work environment of our people. Being a Great Place to Work involves listening to our people and ensuring they are Trusted and Empowered. We are an open and transparent workplace. We have open-door management and balanced policies. Constructive feedback is encouraged and welcomed at all levels. No 1 Best place to work in Ireland 5th Best Large Workplace in the UK No 1 Best place to work in India 10th place in Glassdoor Top 50 UK companies UK & Ireland's premier Oracle, Microsoft & AWS partner Market leader in Oracle ERP and Cloud Applications Consulting, implementation and support services 3000 strong,€255m/ £220m revenue business We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies. Invest in us and we'll invest in you; if you are driven, committed and up for a challenge, we want to meet you. Job Description Version 1 is a trusted technology consultancy that has been in the industry for over 25 years. With a Microsoft Gold Partner, AWS Premier Consulting Partner, and Oracle Platform Partner status, we deliver world-class IT solutions that drive customer success. As we continue to deliver significant growth and plan to grow even further, we are delighted to announce the creation of a new role within our UK Digitial, Data and Cloud (UKDDC) commercial team - an Account Director for UK Central Government accounts, focusing on HMRC. This is an exciting opportunity for an account director with experience in Technology services and solutions to join one of the fastest-growing consultancies in the UK and Ireland to support and develop our strong footing in the UK Public Sector market. This is a really exciting role for a sales professional who wants to develop their career selling and delivering technology solutions. The role will be part of a successful, growing team focused on UK Public Sector opportunities. The team is made up of a number of sales people, who generate new opportunities and/or lead on responses to large government procurement programmes. Come and join us as we prepare for the next phase of expansion and make a difference in the industry. The Sales Account Director is a senior-level position responsible for: Opportunity Management Driving strategic business growth and profitability through effective account/sales strategies and relationship management. You will be responsible for managing your sales team and setting the direction to achieve your teams targets in line with Version 1's growth plans. Customer Management Managing and growing Version 1's relationship with a single account or portfolio of accounts. Building and maintaining strong client relationships at all levels, ensuring ongoing revenue runrate protection, identifying new business growth opportunities, and leading an account team of sales/delivery/technical professionals to meet or exceed sales targets. Contract Management You will be responsible for your portfolio of account's financial performance metrics (Revenue, TCV and Profit) and Customer advocacy metric (NPS, CSAT). You will be pivotal in ensuring the account is managed in line with contract requirements to maximise return for Version 1 alongside the delivery and commercial team. Job Objectives: The objectives for the Sales Account Director includes: Leading the contracted relationship: The Account Director will work in lock-step with the Portfolio Director to ensure the execution of contracts awarded to Version 1 - client engagement, commercials, contracting, delivery practice engagement, project mobilisation. Customer Satisfaction: ensuring a minimum customer satisfaction score (CSAT) is maintained in line with company / account objectives. The account director will sponsor Quarterly Business Reviews. Developing and implementing sales strategies: The Account Director is accountable for the development and implementation of an account plan detailing growth strategies and activities that align with the Version 1 and customer goals and objectives. Building and maintaining client relationships: The Account Director is responsible for building and maintaining strong relationships with clients, understanding their needs, ensuring their satisfaction with the services provided and resolving issues to maintain and strengthen customer trust Leading the account sales team: The Account Director is responsible for the performance of the sales team they will lead, manage and coaching the sales team to ensure sales targets and KPI's are achieved. Maintaining existing revenue: The account director is responsible for ensuring existing forecast revenue run rate delivery (quarter on quarter / year on year) is as a minimum maintained. Identify new business opportunities: The Account Director is responsible for identifying new business opportunities within accounts and expanding the portfolio of accounts within the allocated sector (and Version 1 services) through proactive sales efforts. Meet sales targets: The Account Director is responsible for meeting or exceeding sales targets (including Revenue Delivered; TCV Closed; Net New Pipeline) and ensuring the profitability of the accounts managed in line with account P&L and company target KPI's. Lead sales opportunities: developed both directly through our Commercial team or through our strategic technology partnerships (Microsoft, AWS, Oracle, Red Hat, Snowflake etc) Collaborate with Internal Stakeholders: The Account Director will collaborate with individuals in other departments such as Portfolio Directors, Delivery Principals, Advisory Services, as well as various people accross practice, delivery and commercial to ensure that the client's needs are being met. Stay up-to-date with industry trends: The Account Director will stay up-to-date with the latest industry trends and technologies to ensure that the company's sales strategies are effective. Provide regular reporting: The Account Director will provide regular reporting on sales activities, forecasts, and account performance to senior management. Qualifications Skills Required What we require: 10+ years' experience working in a similar role, leading a sales team and setting successful sales strategies within the technology industry 10+ years' experience in working in a Technology Services and solutions environment with proven expertise in this area (public sector) Experience of HMRC department, departmental strategy and stakeholders is preferable. Experience in Central Government is essential. Proven experience meeting sales targets as a team and individually Proven experience maintaining revenue in existing accounts, generating new business within existing accounts and acquiring new logos within a sector Strong leadership and communication skills, influencing customers and driving success within a sales team Strong commercial and business awareness, ability to generate useful reporting metrics for the commercial team and wider business What we admire: Strong awareness of trends in the industry Ability to leverage network to drive new business and you'll be able to provide evidence and examples of where you have demonstrated these skills in the past. If so, we'd love to speak with you. Additional Information Quarterly profit share Private medical insurance Flexible working policy & remote working Incentives for accreditations and educational assistance for courses relevant to your role. Employee recognition in the form of Excellence Awards and CallOut which your peers award. Pathways career development quarterly Engagement is incredibly important. Our local teams drive our engagement events! And much more
Apr 20, 2024
Full time
Company Description Version 1 is a Technology Services company, delivering impactful change to help our customers navigate the rapidly changing digital-first world. We have recently hired our 3000th employee, doubling in size since 2020. We plan to triple in size in the next 5 years. We are 12 years a Best Workplace in Ireland (GPTW 1st place), 5 in the UK (GPTW 5th place) and 1 in India (GPTW 1st place). We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service; we think big, and we hire great people. We believe in continuously improving to make a real difference to the careers and work environment of our people. Being a Great Place to Work involves listening to our people and ensuring they are Trusted and Empowered. We are an open and transparent workplace. We have open-door management and balanced policies. Constructive feedback is encouraged and welcomed at all levels. No 1 Best place to work in Ireland 5th Best Large Workplace in the UK No 1 Best place to work in India 10th place in Glassdoor Top 50 UK companies UK & Ireland's premier Oracle, Microsoft & AWS partner Market leader in Oracle ERP and Cloud Applications Consulting, implementation and support services 3000 strong,€255m/ £220m revenue business We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies. Invest in us and we'll invest in you; if you are driven, committed and up for a challenge, we want to meet you. Job Description Version 1 is a trusted technology consultancy that has been in the industry for over 25 years. With a Microsoft Gold Partner, AWS Premier Consulting Partner, and Oracle Platform Partner status, we deliver world-class IT solutions that drive customer success. As we continue to deliver significant growth and plan to grow even further, we are delighted to announce the creation of a new role within our UK Digitial, Data and Cloud (UKDDC) commercial team - an Account Director for UK Central Government accounts, focusing on HMRC. This is an exciting opportunity for an account director with experience in Technology services and solutions to join one of the fastest-growing consultancies in the UK and Ireland to support and develop our strong footing in the UK Public Sector market. This is a really exciting role for a sales professional who wants to develop their career selling and delivering technology solutions. The role will be part of a successful, growing team focused on UK Public Sector opportunities. The team is made up of a number of sales people, who generate new opportunities and/or lead on responses to large government procurement programmes. Come and join us as we prepare for the next phase of expansion and make a difference in the industry. The Sales Account Director is a senior-level position responsible for: Opportunity Management Driving strategic business growth and profitability through effective account/sales strategies and relationship management. You will be responsible for managing your sales team and setting the direction to achieve your teams targets in line with Version 1's growth plans. Customer Management Managing and growing Version 1's relationship with a single account or portfolio of accounts. Building and maintaining strong client relationships at all levels, ensuring ongoing revenue runrate protection, identifying new business growth opportunities, and leading an account team of sales/delivery/technical professionals to meet or exceed sales targets. Contract Management You will be responsible for your portfolio of account's financial performance metrics (Revenue, TCV and Profit) and Customer advocacy metric (NPS, CSAT). You will be pivotal in ensuring the account is managed in line with contract requirements to maximise return for Version 1 alongside the delivery and commercial team. Job Objectives: The objectives for the Sales Account Director includes: Leading the contracted relationship: The Account Director will work in lock-step with the Portfolio Director to ensure the execution of contracts awarded to Version 1 - client engagement, commercials, contracting, delivery practice engagement, project mobilisation. Customer Satisfaction: ensuring a minimum customer satisfaction score (CSAT) is maintained in line with company / account objectives. The account director will sponsor Quarterly Business Reviews. Developing and implementing sales strategies: The Account Director is accountable for the development and implementation of an account plan detailing growth strategies and activities that align with the Version 1 and customer goals and objectives. Building and maintaining client relationships: The Account Director is responsible for building and maintaining strong relationships with clients, understanding their needs, ensuring their satisfaction with the services provided and resolving issues to maintain and strengthen customer trust Leading the account sales team: The Account Director is responsible for the performance of the sales team they will lead, manage and coaching the sales team to ensure sales targets and KPI's are achieved. Maintaining existing revenue: The account director is responsible for ensuring existing forecast revenue run rate delivery (quarter on quarter / year on year) is as a minimum maintained. Identify new business opportunities: The Account Director is responsible for identifying new business opportunities within accounts and expanding the portfolio of accounts within the allocated sector (and Version 1 services) through proactive sales efforts. Meet sales targets: The Account Director is responsible for meeting or exceeding sales targets (including Revenue Delivered; TCV Closed; Net New Pipeline) and ensuring the profitability of the accounts managed in line with account P&L and company target KPI's. Lead sales opportunities: developed both directly through our Commercial team or through our strategic technology partnerships (Microsoft, AWS, Oracle, Red Hat, Snowflake etc) Collaborate with Internal Stakeholders: The Account Director will collaborate with individuals in other departments such as Portfolio Directors, Delivery Principals, Advisory Services, as well as various people accross practice, delivery and commercial to ensure that the client's needs are being met. Stay up-to-date with industry trends: The Account Director will stay up-to-date with the latest industry trends and technologies to ensure that the company's sales strategies are effective. Provide regular reporting: The Account Director will provide regular reporting on sales activities, forecasts, and account performance to senior management. Qualifications Skills Required What we require: 10+ years' experience working in a similar role, leading a sales team and setting successful sales strategies within the technology industry 10+ years' experience in working in a Technology Services and solutions environment with proven expertise in this area (public sector) Experience of HMRC department, departmental strategy and stakeholders is preferable. Experience in Central Government is essential. Proven experience meeting sales targets as a team and individually Proven experience maintaining revenue in existing accounts, generating new business within existing accounts and acquiring new logos within a sector Strong leadership and communication skills, influencing customers and driving success within a sales team Strong commercial and business awareness, ability to generate useful reporting metrics for the commercial team and wider business What we admire: Strong awareness of trends in the industry Ability to leverage network to drive new business and you'll be able to provide evidence and examples of where you have demonstrated these skills in the past. If so, we'd love to speak with you. Additional Information Quarterly profit share Private medical insurance Flexible working policy & remote working Incentives for accreditations and educational assistance for courses relevant to your role. Employee recognition in the form of Excellence Awards and CallOut which your peers award. Pathways career development quarterly Engagement is incredibly important. Our local teams drive our engagement events! And much more
We are recruiting for a permanent Customer Service Advisor to speak both German and English. Remote for London or Ringwood Main Purpose of role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Multilingual Consultant will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £29,286 per annum + bonus Location: Hybrid for London office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this position please submit an up to date CV or alternatively call Monika for more details.
Apr 19, 2024
Full time
We are recruiting for a permanent Customer Service Advisor to speak both German and English. Remote for London or Ringwood Main Purpose of role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Multilingual Consultant will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £29,286 per annum + bonus Location: Hybrid for London office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this position please submit an up to date CV or alternatively call Monika for more details.
Our client is a versatile environmental consultancy offering a range of services dedicated to safeguarding the environment while minimising the potential for pollution, financial losses, and damage to reputation for our clients. With a presence across the UK, they merge technical proficiency with a practical and business-focused approach. Their solutions empower clients to attain their business and sustainability objectives by comprehensively addressing and mitigating environmental risks related to land transactions, property development, daily operations, and pollution incidents. As an ambitious team committed to growth, they prioritise customer satisfaction and uphold values such as Safety, Service, Collaboration, Wellbeing, and Expertise. The organisational culture is characterised by a can-do attitude, enjoyment, and a sense of collective responsibility. They are actively seeking motivated Environmental Consultants at various levels to join their well-established teams situated in multiple UK locations. The role The position is primarily working as a Project Manager. Manage your own time, caseloads and assignments. The position is remote with site visits and occasional trips to the office. Sporadic overnight stays might be involved depending on project demand (fully compensated) Day to day tasks include; Providing environmental consultancy services and overseeing the project management of both environmental incidents and planned investigations to assist clients in asset management. Coordinating and overseeing emergency response efforts, geotechnical and environmental site investigations, and developing remediation strategies for addressing environmental contamination. Engaging with stakeholders throughout the project lifecycle, including clients, contractors, and homeowners. Collecting field data, encompassing soil, groundwater, and vapour samples for subsequent laboratory analysis. Conducting thorough and precise soil logging during investigations, adhering to high standards and best practices. Developing health, safety, and environmental documentation, such as risk assessments and method statements, and reporting health and safety incidents and positive observations. Generating factual and interpretive environmental reports that are both technically sound and commercially focused, including risk assessments and conceptual site models (CSMs). Demonstrating a dedicated commitment to maintaining consistently high levels of safety, technical excellence, commercial awareness, organization, and customer satisfaction. Conducting quality assurance and safety performance audits. Participating in business development activities as a technical advisor and overseeing key client relationships. Benefits; Competitive starting salary Company vehicle or car allowance Company Pension scheme Flexible working 25 days annual leave per year, plus bank holidays Company phone, laptop, iPad and PPE provided Training and development opportunities (with support and a clear path of career progression) Refer a friend scheme Life Assurance Scheme (4 x annual salary) Home-based roles and flexible working options available Employee Assistance Programme - EAP (with access to GP appointments, physio appointments and mental health support) Enhanced Maternity, Paternity, Shared Parental and Adoption pay A diverse and inclusive working environment Opportunities for overtime To apply for this role, please hit the APPLY button below. If you are looking for something else, please contact us as we work across the Geosciences and Geotechnical industry UK wide covering: Geo-Environmental Engineer, Geotechnical Engineer, Geo-Environmental Consultant, Remediation Engineer, Hydrogeologist, Contaminated Land Consultant and much more For a confident chat please contact Jared Syed Call (phone number removed), extension 7568 Email: (url removed)
Apr 19, 2024
Full time
Our client is a versatile environmental consultancy offering a range of services dedicated to safeguarding the environment while minimising the potential for pollution, financial losses, and damage to reputation for our clients. With a presence across the UK, they merge technical proficiency with a practical and business-focused approach. Their solutions empower clients to attain their business and sustainability objectives by comprehensively addressing and mitigating environmental risks related to land transactions, property development, daily operations, and pollution incidents. As an ambitious team committed to growth, they prioritise customer satisfaction and uphold values such as Safety, Service, Collaboration, Wellbeing, and Expertise. The organisational culture is characterised by a can-do attitude, enjoyment, and a sense of collective responsibility. They are actively seeking motivated Environmental Consultants at various levels to join their well-established teams situated in multiple UK locations. The role The position is primarily working as a Project Manager. Manage your own time, caseloads and assignments. The position is remote with site visits and occasional trips to the office. Sporadic overnight stays might be involved depending on project demand (fully compensated) Day to day tasks include; Providing environmental consultancy services and overseeing the project management of both environmental incidents and planned investigations to assist clients in asset management. Coordinating and overseeing emergency response efforts, geotechnical and environmental site investigations, and developing remediation strategies for addressing environmental contamination. Engaging with stakeholders throughout the project lifecycle, including clients, contractors, and homeowners. Collecting field data, encompassing soil, groundwater, and vapour samples for subsequent laboratory analysis. Conducting thorough and precise soil logging during investigations, adhering to high standards and best practices. Developing health, safety, and environmental documentation, such as risk assessments and method statements, and reporting health and safety incidents and positive observations. Generating factual and interpretive environmental reports that are both technically sound and commercially focused, including risk assessments and conceptual site models (CSMs). Demonstrating a dedicated commitment to maintaining consistently high levels of safety, technical excellence, commercial awareness, organization, and customer satisfaction. Conducting quality assurance and safety performance audits. Participating in business development activities as a technical advisor and overseeing key client relationships. Benefits; Competitive starting salary Company vehicle or car allowance Company Pension scheme Flexible working 25 days annual leave per year, plus bank holidays Company phone, laptop, iPad and PPE provided Training and development opportunities (with support and a clear path of career progression) Refer a friend scheme Life Assurance Scheme (4 x annual salary) Home-based roles and flexible working options available Employee Assistance Programme - EAP (with access to GP appointments, physio appointments and mental health support) Enhanced Maternity, Paternity, Shared Parental and Adoption pay A diverse and inclusive working environment Opportunities for overtime To apply for this role, please hit the APPLY button below. If you are looking for something else, please contact us as we work across the Geosciences and Geotechnical industry UK wide covering: Geo-Environmental Engineer, Geotechnical Engineer, Geo-Environmental Consultant, Remediation Engineer, Hydrogeologist, Contaminated Land Consultant and much more For a confident chat please contact Jared Syed Call (phone number removed), extension 7568 Email: (url removed)
Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Strategic Account Advisor page is loaded Strategic Account Advisor Apply remote type Office - Flexible locations United Kingdom - London time type Full time posted on Posted Yesterday job requisition id JR248663 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM + Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Business Value Services Our Business Value Services Team is a high impact team, part of the EMEA CCO organisation, and a business partner to the UKI CEO. The team is made up of primarily ex-consultants (McKinsey, BCG, Bain, etc.), and they are responsible for helping to identify and articulate how our solutions can transform Customers' businesses. The team develops deep insight into the business dynamics of large sophisticated enterprises, operating at the most senior level, to help shape their strategic agenda and deliver business transformation enabled by technology. Given the strategic conversations with C-level clients, the team has a huge impact on some of the most exciting businesses out there. Role: Strategic Account Advisor An opportunity exists in our UKI Business Value Services organisation for an experienced Strategic Account Advisor looking to further their career in a hyper-growth, fast-paced and dynamic environment. This is an outstanding opportunity to join a team of ex- Strategy Consultants, working closely with the Country Leadership, and make an impact in one of the fastest growing companies that you can currently find in the marketplace We are seeking an outstanding professional who can effectively articulate how & why our solutions can help transform Customers' business and exceed their goals! Salesforce is striving to deliver business transformation enabled by technology to its customers and therefore requires individuals able to develop deep insight into the business dynamics of strategic customers and help shape customers change agenda. You will work with our Commercial sales teams on the most strategic accounts in UKI. Specifically, this role is focused on strategic deal support through development of Investment Justifications, Business Cases, Value Based Proposals and Account strategies This role is high impact, and you'll be able to notice it - in the short-term, through the quality of customer facing deliverables, pipeline growth and thought leadership;in the medium/long-term this will translate into commercial impact (deal win rate, deal size, velocity). Responsibilities: Work with Enterprise sales teams to define the Account Strategy that will result in substantial opportunities for Salesforce; prioritize sales initiatives to pursue based on pain points, value creation potential, & customers' strategic priorities Build and deliver compelling Investment Justifications and Business Cases to secure Customers' funding for Salesforce solutions. Work closely with account teams and customers to identify, analyse key business value drivers Articulate how our solutions will digitally transform customer business at scale Put together attractive deal structures and articulate the value of our Proposals; Create and deliver C- level compelling presentations as basis for strategic technology decisions Experience & Skills: Some experience in corporate, business and operational strategy gained at a Top Tier Consulting Firm apart from other experience in the industry Exposure to a technology business development, marketing or sales environment highly desirable Appetite to work in a consultative and collaborative strategic selling environment; Demonstrated value selling experience is a plus Ability to create, quantify insights and communicate recommendations to CxOs and Boards Proven ability to manage multiple projects with cross-functional team to tight deadlines Ability to work within high levels of ambiguity to guide customers to effective decision making Strong analytical & problem-solving skills essential Strong influencing capabilities; must be a self-starter with high energy to run an initiative in a fast paced software company Excellent interpersonal skills; able to inspire and build trusted relationships (internally and externally) MBA degree from top school highly preferred Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all. About Us We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Apr 19, 2024
Full time
Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Strategic Account Advisor page is loaded Strategic Account Advisor Apply remote type Office - Flexible locations United Kingdom - London time type Full time posted on Posted Yesterday job requisition id JR248663 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM + Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Business Value Services Our Business Value Services Team is a high impact team, part of the EMEA CCO organisation, and a business partner to the UKI CEO. The team is made up of primarily ex-consultants (McKinsey, BCG, Bain, etc.), and they are responsible for helping to identify and articulate how our solutions can transform Customers' businesses. The team develops deep insight into the business dynamics of large sophisticated enterprises, operating at the most senior level, to help shape their strategic agenda and deliver business transformation enabled by technology. Given the strategic conversations with C-level clients, the team has a huge impact on some of the most exciting businesses out there. Role: Strategic Account Advisor An opportunity exists in our UKI Business Value Services organisation for an experienced Strategic Account Advisor looking to further their career in a hyper-growth, fast-paced and dynamic environment. This is an outstanding opportunity to join a team of ex- Strategy Consultants, working closely with the Country Leadership, and make an impact in one of the fastest growing companies that you can currently find in the marketplace We are seeking an outstanding professional who can effectively articulate how & why our solutions can help transform Customers' business and exceed their goals! Salesforce is striving to deliver business transformation enabled by technology to its customers and therefore requires individuals able to develop deep insight into the business dynamics of strategic customers and help shape customers change agenda. You will work with our Commercial sales teams on the most strategic accounts in UKI. Specifically, this role is focused on strategic deal support through development of Investment Justifications, Business Cases, Value Based Proposals and Account strategies This role is high impact, and you'll be able to notice it - in the short-term, through the quality of customer facing deliverables, pipeline growth and thought leadership;in the medium/long-term this will translate into commercial impact (deal win rate, deal size, velocity). Responsibilities: Work with Enterprise sales teams to define the Account Strategy that will result in substantial opportunities for Salesforce; prioritize sales initiatives to pursue based on pain points, value creation potential, & customers' strategic priorities Build and deliver compelling Investment Justifications and Business Cases to secure Customers' funding for Salesforce solutions. Work closely with account teams and customers to identify, analyse key business value drivers Articulate how our solutions will digitally transform customer business at scale Put together attractive deal structures and articulate the value of our Proposals; Create and deliver C- level compelling presentations as basis for strategic technology decisions Experience & Skills: Some experience in corporate, business and operational strategy gained at a Top Tier Consulting Firm apart from other experience in the industry Exposure to a technology business development, marketing or sales environment highly desirable Appetite to work in a consultative and collaborative strategic selling environment; Demonstrated value selling experience is a plus Ability to create, quantify insights and communicate recommendations to CxOs and Boards Proven ability to manage multiple projects with cross-functional team to tight deadlines Ability to work within high levels of ambiguity to guide customers to effective decision making Strong analytical & problem-solving skills essential Strong influencing capabilities; must be a self-starter with high energy to run an initiative in a fast paced software company Excellent interpersonal skills; able to inspire and build trusted relationships (internally and externally) MBA degree from top school highly preferred Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all. About Us We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Customer Service Advisor Salary: £23,520, increasing to £24,003 upon successful completion of qualification and probation (pro rata 27.5hrs pw) Hours: Part-time (27.5 hours) Location: Home-based, blended or fully office based (from our office in Edinburgh) Closing Date: 1 May 2024 Ref: RD 1163 Internally the job title will be Energy Advisor. We have an exciting opportunity for you to join our extended hours team as an Energy Advisor, which forms part of Home Energy Scotland's award winning service, to enable us to support as many householders as possible during the winter period. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don't just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. The team You will be one of three new advisors joining the team and will be responsible for providing energy advice to householders. Home Energy Scotland prides itself on delivering excellent customer service, therefore your passion for customer service and effective delivery of customer journeys is essential. You will speak with a wide range of customers on the phone and online therefore your ability to listen, empathise and help customers to act defines success in this role. The role You will be responsible for providing energy advice to householders to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable via online and digital platforms along with inbound/outbound calls. We pride ourselves in upskilling our people and we will start to grow your knowledge of our services and energy efficiency straight away. The Home Energy Scotland advisor induction programme is an SQA accredited qualification, as well as this, you will also complete the City and Guilds, Energy Awareness in the Home qualification. We will support you throughout your training with ongoing mentoring, coaching and development. Your total working hours will be 27.5 hours a week covering the period of: 4.30pm -8:30pm Monday-Friday and Saturday, 9am-5pm. You will also work on a rota shift to cover the morning shift 8-9am which is paid in addition to your annual salary. The role is home-based therefore you will be able to work remotely anywhere within Scotland. IT equipment will be provided. What you'll do • Provide advice over many different aspects of loans, grants, and schemes within Scotland. • Providing world class customer service via email and Inbound/outbound calls in the evenings. • Cover a wide range of knowledge and support to all areas in Scotland. What you'll bring • A proven track record of delivering excellent customer service in an advice setting. • The ability to learn and apply new knowledge quickly. • Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers. • Ability to record data accurately while speaking to a customer. • The ability to work under own initiative with minimal supervision. • Sound knowledge of using MS Office suite. To apply Please click the apply button to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 1 May 2024. Interviews are intended to be held week commencing 6 May 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working : We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role.
Apr 19, 2024
Full time
Customer Service Advisor Salary: £23,520, increasing to £24,003 upon successful completion of qualification and probation (pro rata 27.5hrs pw) Hours: Part-time (27.5 hours) Location: Home-based, blended or fully office based (from our office in Edinburgh) Closing Date: 1 May 2024 Ref: RD 1163 Internally the job title will be Energy Advisor. We have an exciting opportunity for you to join our extended hours team as an Energy Advisor, which forms part of Home Energy Scotland's award winning service, to enable us to support as many householders as possible during the winter period. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don't just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. The team You will be one of three new advisors joining the team and will be responsible for providing energy advice to householders. Home Energy Scotland prides itself on delivering excellent customer service, therefore your passion for customer service and effective delivery of customer journeys is essential. You will speak with a wide range of customers on the phone and online therefore your ability to listen, empathise and help customers to act defines success in this role. The role You will be responsible for providing energy advice to householders to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable via online and digital platforms along with inbound/outbound calls. We pride ourselves in upskilling our people and we will start to grow your knowledge of our services and energy efficiency straight away. The Home Energy Scotland advisor induction programme is an SQA accredited qualification, as well as this, you will also complete the City and Guilds, Energy Awareness in the Home qualification. We will support you throughout your training with ongoing mentoring, coaching and development. Your total working hours will be 27.5 hours a week covering the period of: 4.30pm -8:30pm Monday-Friday and Saturday, 9am-5pm. You will also work on a rota shift to cover the morning shift 8-9am which is paid in addition to your annual salary. The role is home-based therefore you will be able to work remotely anywhere within Scotland. IT equipment will be provided. What you'll do • Provide advice over many different aspects of loans, grants, and schemes within Scotland. • Providing world class customer service via email and Inbound/outbound calls in the evenings. • Cover a wide range of knowledge and support to all areas in Scotland. What you'll bring • A proven track record of delivering excellent customer service in an advice setting. • The ability to learn and apply new knowledge quickly. • Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers. • Ability to record data accurately while speaking to a customer. • The ability to work under own initiative with minimal supervision. • Sound knowledge of using MS Office suite. To apply Please click the apply button to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 1 May 2024. Interviews are intended to be held week commencing 6 May 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working : We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role.
Customer Service Advisor Salary: £23,520, increasing to £24,003 upon successful completion of qualification and probation (pro rata 27.5hrs pw) Hours: Part-time (27.5 hours) Location: Home-based, blended or fully office based (from our office in Edinburgh) Closing Date: 1 May 2024 Ref: RD 1163 Internally the job title will be Energy Advisor. We have an exciting opportunity for you to join our extended hours team as an Energy Advisor, which forms part of Home Energy Scotland s award winning service, to enable us to support as many householders as possible during the winter period. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don t just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. The team You will be one of three new advisors joining the team and will be responsible for providing energy advice to householders. Home Energy Scotland prides itself on delivering excellent customer service, therefore your passion for customer service and effective delivery of customer journeys is essential. You will speak with a wide range of customers on the phone and online therefore your ability to listen, empathise and help customers to act defines success in this role. The role You will be responsible for providing energy advice to householders to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable via online and digital platforms along with inbound/outbound calls. We pride ourselves in upskilling our people and we will start to grow your knowledge of our services and energy efficiency straight away. The Home Energy Scotland advisor induction programme is an SQA accredited qualification, as well as this, you will also complete the City and Guilds, Energy Awareness in the Home qualification. We will support you throughout your training with ongoing mentoring, coaching and development. Your total working hours will be 27.5 hours a week covering the period of: 4.30pm -8:30pm Monday-Friday and Saturday, 9am-5pm. You will also work on a rota shift to cover the morning shift 8-9am which is paid in addition to your annual salary. The role is home-based therefore you will be able to work remotely anywhere within Scotland. IT equipment will be provided. What you ll do • Provide advice over many different aspects of loans, grants, and schemes within Scotland. • Providing world class customer service via email and Inbound/outbound calls in the evenings. • Cover a wide range of knowledge and support to all areas in Scotland. What you ll bring • A proven track record of delivering excellent customer service in an advice setting. • The ability to learn and apply new knowledge quickly. • Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers. • Ability to record data accurately while speaking to a customer. • The ability to work under own initiative with minimal supervision. • Sound knowledge of using MS Office suite. To apply Please click the apply button to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 1 May 2024. Interviews are intended to be held week commencing 6 May 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working : We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Apr 19, 2024
Full time
Customer Service Advisor Salary: £23,520, increasing to £24,003 upon successful completion of qualification and probation (pro rata 27.5hrs pw) Hours: Part-time (27.5 hours) Location: Home-based, blended or fully office based (from our office in Edinburgh) Closing Date: 1 May 2024 Ref: RD 1163 Internally the job title will be Energy Advisor. We have an exciting opportunity for you to join our extended hours team as an Energy Advisor, which forms part of Home Energy Scotland s award winning service, to enable us to support as many householders as possible during the winter period. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. At Energy Saving Trust we don t just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding. Here are some of the benefits we offer: • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked). • Enhanced parental leave. • Private BUPA insurance. • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. • Staff wellbeing allowance of up to £25 per month / £300 per year. The team You will be one of three new advisors joining the team and will be responsible for providing energy advice to householders. Home Energy Scotland prides itself on delivering excellent customer service, therefore your passion for customer service and effective delivery of customer journeys is essential. You will speak with a wide range of customers on the phone and online therefore your ability to listen, empathise and help customers to act defines success in this role. The role You will be responsible for providing energy advice to householders to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable via online and digital platforms along with inbound/outbound calls. We pride ourselves in upskilling our people and we will start to grow your knowledge of our services and energy efficiency straight away. The Home Energy Scotland advisor induction programme is an SQA accredited qualification, as well as this, you will also complete the City and Guilds, Energy Awareness in the Home qualification. We will support you throughout your training with ongoing mentoring, coaching and development. Your total working hours will be 27.5 hours a week covering the period of: 4.30pm -8:30pm Monday-Friday and Saturday, 9am-5pm. You will also work on a rota shift to cover the morning shift 8-9am which is paid in addition to your annual salary. The role is home-based therefore you will be able to work remotely anywhere within Scotland. IT equipment will be provided. What you ll do • Provide advice over many different aspects of loans, grants, and schemes within Scotland. • Providing world class customer service via email and Inbound/outbound calls in the evenings. • Cover a wide range of knowledge and support to all areas in Scotland. What you ll bring • A proven track record of delivering excellent customer service in an advice setting. • The ability to learn and apply new knowledge quickly. • Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers. • Ability to record data accurately while speaking to a customer. • The ability to work under own initiative with minimal supervision. • Sound knowledge of using MS Office suite. To apply Please click the apply button to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered. Applications close 23.59, 1 May 2024. Interviews are intended to be held week commencing 6 May 2024. Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description. Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone. If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. Flexible working : We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best. We will be happy to discuss this and our blended working model at the interview stage with you. Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK. Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
CYBER SECURITY ADVISORY LEAD 6 MONTH CONTRACT WITH HIGH LIKELIHOOD OF EXTENSION REMOTE WITH OCCASIONAL TRAVEL TO LONDON ONCE OR TWICE A MONTH INSIDE IR35 £600-£700 PER DAY ASAP START Cyber Security Advisory Lead is responsible for providing IT Security guidance and assurance to the business for all IT related projects. They bridge the gap between the business area CIOs and IT Security, performing security control assessments, risk assessments, drafting exceptions, inputting into supplier selection and supporting project stage approval. The role requires someone who has experience of conducting cyber assurance and a wealth of experience on various security projects within IT working within a fast-moving, agile group. Principal accountabilities Follow Cyber Security Advisory processes; working with project teams to conduct and document risk and control assessments, utilising industry standard frameworks Socialise risks or gaps identified in the security assessments to project teams and relevant business areas, define remediation plans and track progress of remediation Work with project delivery teams and Cyber Threat and Vulnerability teams to deploy software composition tools and develop vulnerability remediation plans and timeframes Support the Penetration Testing Manager to source and scope penetration test or IT Heath Checks, review results and create risk treatment plans based on findings Apply knowledge of Security best practice whilst reviewing project documentation to match business requirements, employ a consistent engagement approach for all projects/programmes Be an enabler for the business objectives, rather than an obstruction, build lasting relationships with the Project and Programme Act as a Subject Matter Expert delivering security services within the project lifecycle and procurements Work collaboratively with project teams, across portfolios to understand the business objectives and ensure that security principals & secure architectural patterns are built in by design Provide standard and bespoke security design advice to projects across infrastructure, operating systems and applications Review existing and proposed architectures, identify security design gaps, work with developers and provide guidance on secure coding and industry best practice (OWASP) ONE OR MORE OF THE FOLLOWING CERTIFICATES IS PREFERRED Degree in computer science, information systems, cyber security, or related field. Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) Certified Cloud Security Professional (CCSP) / other Cloud Security certification SKILLS Prior experience in information security is essential Prior work experience in delivery, managing and quality assuring information security solutions Experience in managing complex stakeholder relationships Excellent self-motivation, communication and influencing skills. Proven experience in working in a team of professional staff immersed in a large complex organisation Interpersonal and influencing skills, together with a personal credibility, which gains the trust and respect of the wider security community, as well as with people within the Post Office The ability to assimilate a wide range of information, make practical judgments and take appropriate decisions based on that data Ability to share knowledge with colleagues to the overall benefit of the department Ability to cope with pressure, maintaining performance when under stress, and managing time effectively through the application of organisation and planning skills SOFT SKILLS Demonstrates Post Office values and champions customer-centric thinking Lead high-performance teams, proven ability to coach and mentor High level of initiative, dependability and ability to work with little supervision while being resilient to change Growth mind-set that drives learning, motivation, and achievement Experience with senior stakeholder engagement and relationship building Excellent communication skills, with the ability to effectively simplify complex ideas for colleagues and business stakeholders at all levels ranging from board members to technical specialists Experience with delivering real solutions, demonstrating leadership, and influencing across shaping, design and supporting activities Ability to pragmatically balance the need for high levels of security with the demands of delivery at pace Excellent collaborator within internal business units, delivery teams and across project teams / external partners/vendors TECHNICAL SKILLS 5+ years of experience in cyber security, with at least 2 years in large enterprises Experience in using industry recognised security standards, frameworks and regulatory requirements such as NIST CSF / RMF / 800-53, IRAM2, CSA CSM / STAR, PCI DSS, NCSC CAF, ISO. Proven track record of managing cybersecurity risks and designing risk mitigation strategies.
Apr 19, 2024
Contractor
CYBER SECURITY ADVISORY LEAD 6 MONTH CONTRACT WITH HIGH LIKELIHOOD OF EXTENSION REMOTE WITH OCCASIONAL TRAVEL TO LONDON ONCE OR TWICE A MONTH INSIDE IR35 £600-£700 PER DAY ASAP START Cyber Security Advisory Lead is responsible for providing IT Security guidance and assurance to the business for all IT related projects. They bridge the gap between the business area CIOs and IT Security, performing security control assessments, risk assessments, drafting exceptions, inputting into supplier selection and supporting project stage approval. The role requires someone who has experience of conducting cyber assurance and a wealth of experience on various security projects within IT working within a fast-moving, agile group. Principal accountabilities Follow Cyber Security Advisory processes; working with project teams to conduct and document risk and control assessments, utilising industry standard frameworks Socialise risks or gaps identified in the security assessments to project teams and relevant business areas, define remediation plans and track progress of remediation Work with project delivery teams and Cyber Threat and Vulnerability teams to deploy software composition tools and develop vulnerability remediation plans and timeframes Support the Penetration Testing Manager to source and scope penetration test or IT Heath Checks, review results and create risk treatment plans based on findings Apply knowledge of Security best practice whilst reviewing project documentation to match business requirements, employ a consistent engagement approach for all projects/programmes Be an enabler for the business objectives, rather than an obstruction, build lasting relationships with the Project and Programme Act as a Subject Matter Expert delivering security services within the project lifecycle and procurements Work collaboratively with project teams, across portfolios to understand the business objectives and ensure that security principals & secure architectural patterns are built in by design Provide standard and bespoke security design advice to projects across infrastructure, operating systems and applications Review existing and proposed architectures, identify security design gaps, work with developers and provide guidance on secure coding and industry best practice (OWASP) ONE OR MORE OF THE FOLLOWING CERTIFICATES IS PREFERRED Degree in computer science, information systems, cyber security, or related field. Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) Certified Cloud Security Professional (CCSP) / other Cloud Security certification SKILLS Prior experience in information security is essential Prior work experience in delivery, managing and quality assuring information security solutions Experience in managing complex stakeholder relationships Excellent self-motivation, communication and influencing skills. Proven experience in working in a team of professional staff immersed in a large complex organisation Interpersonal and influencing skills, together with a personal credibility, which gains the trust and respect of the wider security community, as well as with people within the Post Office The ability to assimilate a wide range of information, make practical judgments and take appropriate decisions based on that data Ability to share knowledge with colleagues to the overall benefit of the department Ability to cope with pressure, maintaining performance when under stress, and managing time effectively through the application of organisation and planning skills SOFT SKILLS Demonstrates Post Office values and champions customer-centric thinking Lead high-performance teams, proven ability to coach and mentor High level of initiative, dependability and ability to work with little supervision while being resilient to change Growth mind-set that drives learning, motivation, and achievement Experience with senior stakeholder engagement and relationship building Excellent communication skills, with the ability to effectively simplify complex ideas for colleagues and business stakeholders at all levels ranging from board members to technical specialists Experience with delivering real solutions, demonstrating leadership, and influencing across shaping, design and supporting activities Ability to pragmatically balance the need for high levels of security with the demands of delivery at pace Excellent collaborator within internal business units, delivery teams and across project teams / external partners/vendors TECHNICAL SKILLS 5+ years of experience in cyber security, with at least 2 years in large enterprises Experience in using industry recognised security standards, frameworks and regulatory requirements such as NIST CSF / RMF / 800-53, IRAM2, CSA CSM / STAR, PCI DSS, NCSC CAF, ISO. Proven track record of managing cybersecurity risks and designing risk mitigation strategies.
Hybrid preferred London or Oxford office/ remote based. Please include a cover letter with your application About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. What role we have for you: The Corporate Counsel will report to Viator's Assistant General Counsel, and will be an integral member of both the Viator business and Tripadvisor's Legal Team. The successful candidate will be an organised, creative and articulate legal professional who is able to manage a number of high priority matters in a fast-paced environment. The role will carry a significant amount of autonomy and expectations of collaboration. The Corporate Counsel will be expected to work in a cross-functional hybrid work-from-home, work-from-office (London or Oxford) model, with limited travel on an as-needed basis. What you'll do: This position will support and provide product, regulatory, commercial and transactional advice to Viator. This position will report directly to the Assistant General Counsel and will work closely on a day-to-day basis with business colleagues on things like commercial contracts, regulatory compliance, data privacy, marketing, and consumer protection. While every day will be different in this fast-paced position, some of the roles and responsibilities you can expect include: Providing legal support on a wide scope of matters for Viator; Ensuring compliance with applicable local, national and international laws and regulations affecting travel experiences and Internet platforms; Overseeing changes and developments in product offerings and managing related risks; Providing strategic legal and business advice to help develop comprehensive, long-term approaches to significant or recurring legal issues/risks; Counsel and identify solutions for unprecedented and complicated matters that require consideration of overlapping, unharmonized and novel regulatory, legal and business requirements and trends; Drafting and negotiating commercial agreements, including standard terms of service (B2B and B2C), partnership agreements, technology and content licenses, services agreements, and consultancy agreements; Collaborating with various other teams in relation to compliance with tax and payments regulations; Providing advice with respect to promotional materials, online advertising and email marketing; Working closely with other lawyers in the Legal Department (both in the UK and US offices) in a collaborative manner; and Engaging and managing outside counsel. What we are looking for: 5+ years of experience, preferably with both law firm and in-house experience, with experience in handling product counseling, transactional, regulatory, commercial contracts, and adversarial matters. Experience working in-house for a business running an online marketplace would be excellent; and experience working in-house for a business with a strong online presence would be very helpful. Qualified as a solicitor with current practising certificate in the UK Strong work ethic and the ability to prioritise and follow-through on numerous projects concurrently in a dynamic environment. A self-starter who is able to work well independently and as part of a team, with strong organisational and interpersonal skills. Proactive not reactive, with ability to work independently in a fast-paced environment. Unwavering attention to detail. Superb written and oral communication skills, communicating well with external parties and all colleagues within the business, from the executive team to junior levels. Excellent business judgment and strategic thinking. A start-up mentality, roll your sleeves up and get things done. You enjoy operating in a fast moving, often changing environment. You pride yourself on having a positive disposition and sense of humour, and on being creative, collaborative, and unflappable. Perks of Working at Viator Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity. "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionise travel and together find the good out there. If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request Please include the job requisition number in your message.
Apr 19, 2024
Full time
Hybrid preferred London or Oxford office/ remote based. Please include a cover letter with your application About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. What role we have for you: The Corporate Counsel will report to Viator's Assistant General Counsel, and will be an integral member of both the Viator business and Tripadvisor's Legal Team. The successful candidate will be an organised, creative and articulate legal professional who is able to manage a number of high priority matters in a fast-paced environment. The role will carry a significant amount of autonomy and expectations of collaboration. The Corporate Counsel will be expected to work in a cross-functional hybrid work-from-home, work-from-office (London or Oxford) model, with limited travel on an as-needed basis. What you'll do: This position will support and provide product, regulatory, commercial and transactional advice to Viator. This position will report directly to the Assistant General Counsel and will work closely on a day-to-day basis with business colleagues on things like commercial contracts, regulatory compliance, data privacy, marketing, and consumer protection. While every day will be different in this fast-paced position, some of the roles and responsibilities you can expect include: Providing legal support on a wide scope of matters for Viator; Ensuring compliance with applicable local, national and international laws and regulations affecting travel experiences and Internet platforms; Overseeing changes and developments in product offerings and managing related risks; Providing strategic legal and business advice to help develop comprehensive, long-term approaches to significant or recurring legal issues/risks; Counsel and identify solutions for unprecedented and complicated matters that require consideration of overlapping, unharmonized and novel regulatory, legal and business requirements and trends; Drafting and negotiating commercial agreements, including standard terms of service (B2B and B2C), partnership agreements, technology and content licenses, services agreements, and consultancy agreements; Collaborating with various other teams in relation to compliance with tax and payments regulations; Providing advice with respect to promotional materials, online advertising and email marketing; Working closely with other lawyers in the Legal Department (both in the UK and US offices) in a collaborative manner; and Engaging and managing outside counsel. What we are looking for: 5+ years of experience, preferably with both law firm and in-house experience, with experience in handling product counseling, transactional, regulatory, commercial contracts, and adversarial matters. Experience working in-house for a business running an online marketplace would be excellent; and experience working in-house for a business with a strong online presence would be very helpful. Qualified as a solicitor with current practising certificate in the UK Strong work ethic and the ability to prioritise and follow-through on numerous projects concurrently in a dynamic environment. A self-starter who is able to work well independently and as part of a team, with strong organisational and interpersonal skills. Proactive not reactive, with ability to work independently in a fast-paced environment. Unwavering attention to detail. Superb written and oral communication skills, communicating well with external parties and all colleagues within the business, from the executive team to junior levels. Excellent business judgment and strategic thinking. A start-up mentality, roll your sleeves up and get things done. You enjoy operating in a fast moving, often changing environment. You pride yourself on having a positive disposition and sense of humour, and on being creative, collaborative, and unflappable. Perks of Working at Viator Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity. "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionise travel and together find the good out there. If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request Please include the job requisition number in your message.
Your Consent Google Analytics We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click here . Google Analytics for Remarketing Marketo ServiceTick SessionCam ClickTale Pardot DoubleClick BrightCove Twitter HTML5 Storage Other Tracking Technologies Used We may use other tracking technologies to collect and store personal information about your visit to our website. They may include: Server Logs - used to track the website traffic (i.e. number of website visitors, number of visitor per page, IP address, etc.). We may use this information to analyze the website traffic in order to improve our business and user experience. Web Beacons - used to collect aggregate information (i.e. loading errors, most visited website pages, etc.). We may use web beacons to help display website content that is relevant to you and generate website traffic statistics to enhance our website. Embedded Content and Features How We Respond to "Do Not Track" Signals Managing Lead Counsel, ClarusONE Sourcing Services page is loaded Managing Lead Counsel, ClarusONE Sourcing Services Apply remote type Hybrid locations London time type Full time posted on Posted 20 Days Ago job requisition id JR ClarusONE Sourcing Services LLP provides strategic generic pharmaceutical sourcing services to both of its member organisations: Walmart, Inc. and McKesson Corporation. The two companies have more than 25 years of history working together to improve the quality and lower the cost of pharmaceutical care to patients. As part of this arrangement, McKesson and Walmart established this organisation in London in 2016 to provide strategic pharmaceutical sourcing services for both companies. ClarusONE ensures both companies have access to the right generic pharmaceuticals to meet customer demand at a market competitive cost. McKesson supplies pharmaceuticals to over on-third of all healthcare providers in the United States and Walmart is one of the United States' largest pharmacy chains. Job Title: Managing Lead Counsel Location: Russell Square, London, United Kingdom. Flexible working. Job Purpose: Serves as principle point of contact for ClarusONE commercial transactions principally relating to generics pharmaceutical sourcing initiatives for the two member companies in the US market, as well as providing day-to-day risk assessment, negotiation and contract drafting, and issue identification and escalation to the supervising Managing Chief Counsel, as appropriate. Lead the local legal team and advise the compliance team to ensure governance and controls are in place to mitigate risk. Drafts, reviews, analyses and negotiates contracts and provides guidance on contract provisions and attendant risks in accordance with applicable law, operational practices and internal policies. Contract types may include, without limitation, pharmaceutical sourcing agreements and amendments, RFP terms and conditions, confidentiality agreements, software license agreements, business process outsourcing agreements, and data processing agreements. Responsibilities include: Lead the legal team dedicated to support ClarusONE. Provide day-to-day legal support to the partnership's business team in London, including advising on compliance with U.K. laws. Serves as the key legal advisor to ClarusONE senior leadership on an array of topics relating to operations and business activities. Manage a team consisting of a Senior Counsel and Contracts Administrator. Draft and prepare various contracts, amendments and standard terms and conditions for generics procurement, and provide guidance on contract standards. Participate in contract negotiations and communicate with generic pharmaceutical suppliers on contract issues, proposals and disputes. Identify and analyse legal and business risk and appropriately identifying required escalations. Partner with Compliance organization to monitor compliance with internal business and legal processes and policies, working with the others to operationalize internal policies and standard operating procedures. In partnership with the President ClarusONE act as the lead representative supporting both McKesson and Walmart legal and compliance teams on JV related matters including but not limited to services agreements, policies and procedures. Represent the ClarusONE business on projects as a subject matter expert and prepare legal presentations for internal legal counsels and senior leaders, as applicable. Coordinate with law firms and external service providers as needed. Monitor applicable legal, policy and industry developments that may impact the partnership, including, but not limited to, developments in the U.S. pharmaceutical industry. Identify opportunities and recommend solutions for process and automation enhancements. Provide ad hoc legal support to the partnership as required, including the review of IT agreements, service agreements, license agreements and intercompany documentation. Review policies and procedures for compliance with U.K. and U.S. laws. Key Relationships: Reports to: Managing Chief Counsel, McKesson Global Procurement, McKesson Corporation Key Client: President, ClarusONE Sourcing Services Requirements: Education/Experience U.K. Solicitor or Barrister with a minimum of 10 years post qualification experience. Legal experience in a corporate legal department or law firm reviewing and revising complex commercial contracts. Experience working in a healthcare regulatory environment, with pharmaceutical procurement experience preferred. Proficient in Office 365, including Word, PowerPoint, and Outlook. Additional Knowledge & Skills Strong oral and written communication skills. Excellent contract drafting and strong attention to detail and process. Aptitude to manage simultaneous projects in an efficient and timely manner and an ability to adapt quickly to business needs and changing timelines. Ability to work independently and collaboratively in a collegial environment. Ability to collaborate and build relationships with legal and business colleagues of varying levels of seniority and to promote the reputation and integrity of the Law Department, the ClarusONE partnership and its members. Ability to own specific matters or projects from beginning to end. Knowledge of US healthcare laws beneficial. At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position £118,200 - £197,000 About Us McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Apr 19, 2024
Full time
Your Consent Google Analytics We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click here . Google Analytics for Remarketing Marketo ServiceTick SessionCam ClickTale Pardot DoubleClick BrightCove Twitter HTML5 Storage Other Tracking Technologies Used We may use other tracking technologies to collect and store personal information about your visit to our website. They may include: Server Logs - used to track the website traffic (i.e. number of website visitors, number of visitor per page, IP address, etc.). We may use this information to analyze the website traffic in order to improve our business and user experience. Web Beacons - used to collect aggregate information (i.e. loading errors, most visited website pages, etc.). We may use web beacons to help display website content that is relevant to you and generate website traffic statistics to enhance our website. Embedded Content and Features How We Respond to "Do Not Track" Signals Managing Lead Counsel, ClarusONE Sourcing Services page is loaded Managing Lead Counsel, ClarusONE Sourcing Services Apply remote type Hybrid locations London time type Full time posted on Posted 20 Days Ago job requisition id JR ClarusONE Sourcing Services LLP provides strategic generic pharmaceutical sourcing services to both of its member organisations: Walmart, Inc. and McKesson Corporation. The two companies have more than 25 years of history working together to improve the quality and lower the cost of pharmaceutical care to patients. As part of this arrangement, McKesson and Walmart established this organisation in London in 2016 to provide strategic pharmaceutical sourcing services for both companies. ClarusONE ensures both companies have access to the right generic pharmaceuticals to meet customer demand at a market competitive cost. McKesson supplies pharmaceuticals to over on-third of all healthcare providers in the United States and Walmart is one of the United States' largest pharmacy chains. Job Title: Managing Lead Counsel Location: Russell Square, London, United Kingdom. Flexible working. Job Purpose: Serves as principle point of contact for ClarusONE commercial transactions principally relating to generics pharmaceutical sourcing initiatives for the two member companies in the US market, as well as providing day-to-day risk assessment, negotiation and contract drafting, and issue identification and escalation to the supervising Managing Chief Counsel, as appropriate. Lead the local legal team and advise the compliance team to ensure governance and controls are in place to mitigate risk. Drafts, reviews, analyses and negotiates contracts and provides guidance on contract provisions and attendant risks in accordance with applicable law, operational practices and internal policies. Contract types may include, without limitation, pharmaceutical sourcing agreements and amendments, RFP terms and conditions, confidentiality agreements, software license agreements, business process outsourcing agreements, and data processing agreements. Responsibilities include: Lead the legal team dedicated to support ClarusONE. Provide day-to-day legal support to the partnership's business team in London, including advising on compliance with U.K. laws. Serves as the key legal advisor to ClarusONE senior leadership on an array of topics relating to operations and business activities. Manage a team consisting of a Senior Counsel and Contracts Administrator. Draft and prepare various contracts, amendments and standard terms and conditions for generics procurement, and provide guidance on contract standards. Participate in contract negotiations and communicate with generic pharmaceutical suppliers on contract issues, proposals and disputes. Identify and analyse legal and business risk and appropriately identifying required escalations. Partner with Compliance organization to monitor compliance with internal business and legal processes and policies, working with the others to operationalize internal policies and standard operating procedures. In partnership with the President ClarusONE act as the lead representative supporting both McKesson and Walmart legal and compliance teams on JV related matters including but not limited to services agreements, policies and procedures. Represent the ClarusONE business on projects as a subject matter expert and prepare legal presentations for internal legal counsels and senior leaders, as applicable. Coordinate with law firms and external service providers as needed. Monitor applicable legal, policy and industry developments that may impact the partnership, including, but not limited to, developments in the U.S. pharmaceutical industry. Identify opportunities and recommend solutions for process and automation enhancements. Provide ad hoc legal support to the partnership as required, including the review of IT agreements, service agreements, license agreements and intercompany documentation. Review policies and procedures for compliance with U.K. and U.S. laws. Key Relationships: Reports to: Managing Chief Counsel, McKesson Global Procurement, McKesson Corporation Key Client: President, ClarusONE Sourcing Services Requirements: Education/Experience U.K. Solicitor or Barrister with a minimum of 10 years post qualification experience. Legal experience in a corporate legal department or law firm reviewing and revising complex commercial contracts. Experience working in a healthcare regulatory environment, with pharmaceutical procurement experience preferred. Proficient in Office 365, including Word, PowerPoint, and Outlook. Additional Knowledge & Skills Strong oral and written communication skills. Excellent contract drafting and strong attention to detail and process. Aptitude to manage simultaneous projects in an efficient and timely manner and an ability to adapt quickly to business needs and changing timelines. Ability to work independently and collaboratively in a collegial environment. Ability to collaborate and build relationships with legal and business colleagues of varying levels of seniority and to promote the reputation and integrity of the Law Department, the ClarusONE partnership and its members. Ability to own specific matters or projects from beginning to end. Knowledge of US healthcare laws beneficial. At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position £118,200 - £197,000 About Us McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Apr 19, 2024
Full time
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Job Posting End Date: April 27 Who are we? We are Unum - one of the UK's leading employee benefits providers. We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families. With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment. We're transforming our business, and we're keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth. The role What will you be doing? Customer Service Advisor Dorking or Basingstoke Hybrid 2 days per week in office Salary: £23,500 What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. The Customer Service Advisors are the face of our business, to be successful in position you will: Be proactive, curious and a confident communicator Have an excellent telephone manner, providing great customer service Speak to sales teams, brokers, clients, claimants, or medical providers Have good attention to detail and work in a varied and fast-paced environment Provide policy, quote or renewal information Work alone and autonomously, as well as collaboratively in a team Be able to use IT internal systems on a day-day basis Experience in Microsoft Office applications is advantageous The successful Customer Service Advisors can expect: Full training Generous Bonus Pension scheme Life, medical and income Insurance Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services or administration. Why join us? Our culture! We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market. With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves. What will you get in return? We are passionate about our employee health and wellbeing and providing work-life balance that suits you. Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more. However you see your future career, we'll support and challenge you to be your best with a wealth of learning and development opportunities. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to . Company: Unum UK
Apr 19, 2024
Full time
Job Posting End Date: April 27 Who are we? We are Unum - one of the UK's leading employee benefits providers. We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families. With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment. We're transforming our business, and we're keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth. The role What will you be doing? Customer Service Advisor Dorking or Basingstoke Hybrid 2 days per week in office Salary: £23,500 What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. The Customer Service Advisors are the face of our business, to be successful in position you will: Be proactive, curious and a confident communicator Have an excellent telephone manner, providing great customer service Speak to sales teams, brokers, clients, claimants, or medical providers Have good attention to detail and work in a varied and fast-paced environment Provide policy, quote or renewal information Work alone and autonomously, as well as collaboratively in a team Be able to use IT internal systems on a day-day basis Experience in Microsoft Office applications is advantageous The successful Customer Service Advisors can expect: Full training Generous Bonus Pension scheme Life, medical and income Insurance Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services or administration. Why join us? Our culture! We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market. With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves. What will you get in return? We are passionate about our employee health and wellbeing and providing work-life balance that suits you. Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more. However you see your future career, we'll support and challenge you to be your best with a wealth of learning and development opportunities. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to . Company: Unum UK
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 19, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 19, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.