Safeguarding Lead We have a unique opportunity within a rapidly growing Organisation for an individual with an approachable attitude and a commitment to promoting a positive working environment to support all staff in matters of risk, safeguarding and child protection. Position: Safeguarding Lead Location: Liverpool/Hybrid Hours: Full time 35 hours per week. (Would consider a job share with two people) Salary: £28,226 to £32,798 per annum Contract: Permanent Closing Date: Sunday 21st April 2024 at 23:59pm Interview date: Wednesday 24th and Thursday 25th April 2024 The Role The Safeguarding Lead will bring their extensive knowledge and experience to this role to offer the highest level of support for LE staff and all of our client groups (including children, young people and adults). There would be a requirement to take lead responsibility for safeguarding and child protection across the Organisation and take part in strategy discussions and inter-agency meetings. They will advise, train, and support all members of staff on risk, incident, safeguarding, and child protection matters, and liaise with relevant third-party agencies such as the local authority and police. The role is subject to receiving satisfactory references and a probationary period. Main areas of responsibility include: To act as a source of support, advice, and expertise in managing safeguarding and clinical issues for LE staff. To be fully equipped to independently manage clinical risk safely and in line with all LE policies and procedures, in consultation with the member of staff raising a safeguarding concern. Coordinate the safe check-in and check-out of all clinical staff scheduled to work during the shift. Oversee the management of any risk/safeguarding concerns ensuring that relevant paperwork is completed and signed off within adequate timeframes. Support and advise staff to help them feel confident in dealing with risk, safeguarding and child protection matters. Support staff during the referral, triage and assessment process Liaise with the SMT and the local authority designated officer(s) (LADO) for child protection concerns in cases which concern a staff member Act as a point of contact and liaise with relevant 3rd party agencies/professionals on matters of risk, safeguarding and child protection Report cases to the police where a crime may have been committed Communicate relevant safeguarding issues to the SMT Work with the SMT to ensure that LE's safeguarding and child protection policy is reviewed annually (as a minimum) and that the procedures and implementation are updated and reviewed regularly Understand the importance of information sharing, both internally and with safeguarding partners, other agencies and organisations ensuring that accurate records are shared confidentially About You You could already be working as part of a safeguarding team and looking for the next step in your career. You might have years of experience working in other sectors and are now looking for a change within a rapidly growing charity. To succeed in the role of Safeguarding Lead you will have: Expert knowledge of legislation and guidance on safeguarding and working with vulnerable adults, children & young people, including knowledge of the responsibilities of other agencies Significant experience in managing risk and the policies, procedures, and process maps for escalating risk as appropriate through relevant third-party agencies Qualification and/or a minimum of three years' experience in managing safeguarding in an education, community, health / social care setting Three years post-qualification experience working in a helping profession Ability to work with conflict and emotionally distressing content. Good knowledge and understanding of Trauma Informed Care and Adverse Childhood Experiences Experience in managing risk around single and complex trauma An understanding of mental health services in the voluntary sector Benefits include: Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to the organisation Values-driven organisation supporting vulnerable people across England Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice Annual Training and CPD Allowance to support growth and career development We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working Access to free and confidential counselling provided through LE's Insurance Provider, to support staff welfare Pension contribution at 3% Daily informal communications with colleagues via remote platforms Annual Christmas celebration with colleagues To fulfil the role, you must abode within the UK and have the right to work in the UK. About the Organisation They are a leading third-sector, mental health organisation, with its headquarters in Knowsley, Merseyside. The organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services. Holding a full BACP Service Accreditation for its adult and CYP services (the first organisation to achieve BACP accreditation in Merseyside in 2004) the organisation is continuing to grow and now offers services in Merseyside, Cheshire, Lincolnshire, Essex, South Yorkshire, Coventry and Warwickshire, Kent & Medway, Thames Valley, Hampshire & the IOW and Lancashire. You may also have experience in areas such as Compliance and Governance, Safeguarding, Child Safeguarding, Adult Safeguarding, Safeguarding Practitioner, Designated Safeguarding Lead, Team Manager - Safeguarding, Head of Safeguarding, Safeguarding Officer, Safeguarding & Welfare Manager, Safeguarding Quality Assurance Manager, Social Work Senior Manager, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 19, 2024
Full time
Safeguarding Lead We have a unique opportunity within a rapidly growing Organisation for an individual with an approachable attitude and a commitment to promoting a positive working environment to support all staff in matters of risk, safeguarding and child protection. Position: Safeguarding Lead Location: Liverpool/Hybrid Hours: Full time 35 hours per week. (Would consider a job share with two people) Salary: £28,226 to £32,798 per annum Contract: Permanent Closing Date: Sunday 21st April 2024 at 23:59pm Interview date: Wednesday 24th and Thursday 25th April 2024 The Role The Safeguarding Lead will bring their extensive knowledge and experience to this role to offer the highest level of support for LE staff and all of our client groups (including children, young people and adults). There would be a requirement to take lead responsibility for safeguarding and child protection across the Organisation and take part in strategy discussions and inter-agency meetings. They will advise, train, and support all members of staff on risk, incident, safeguarding, and child protection matters, and liaise with relevant third-party agencies such as the local authority and police. The role is subject to receiving satisfactory references and a probationary period. Main areas of responsibility include: To act as a source of support, advice, and expertise in managing safeguarding and clinical issues for LE staff. To be fully equipped to independently manage clinical risk safely and in line with all LE policies and procedures, in consultation with the member of staff raising a safeguarding concern. Coordinate the safe check-in and check-out of all clinical staff scheduled to work during the shift. Oversee the management of any risk/safeguarding concerns ensuring that relevant paperwork is completed and signed off within adequate timeframes. Support and advise staff to help them feel confident in dealing with risk, safeguarding and child protection matters. Support staff during the referral, triage and assessment process Liaise with the SMT and the local authority designated officer(s) (LADO) for child protection concerns in cases which concern a staff member Act as a point of contact and liaise with relevant 3rd party agencies/professionals on matters of risk, safeguarding and child protection Report cases to the police where a crime may have been committed Communicate relevant safeguarding issues to the SMT Work with the SMT to ensure that LE's safeguarding and child protection policy is reviewed annually (as a minimum) and that the procedures and implementation are updated and reviewed regularly Understand the importance of information sharing, both internally and with safeguarding partners, other agencies and organisations ensuring that accurate records are shared confidentially About You You could already be working as part of a safeguarding team and looking for the next step in your career. You might have years of experience working in other sectors and are now looking for a change within a rapidly growing charity. To succeed in the role of Safeguarding Lead you will have: Expert knowledge of legislation and guidance on safeguarding and working with vulnerable adults, children & young people, including knowledge of the responsibilities of other agencies Significant experience in managing risk and the policies, procedures, and process maps for escalating risk as appropriate through relevant third-party agencies Qualification and/or a minimum of three years' experience in managing safeguarding in an education, community, health / social care setting Three years post-qualification experience working in a helping profession Ability to work with conflict and emotionally distressing content. Good knowledge and understanding of Trauma Informed Care and Adverse Childhood Experiences Experience in managing risk around single and complex trauma An understanding of mental health services in the voluntary sector Benefits include: Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to the organisation Values-driven organisation supporting vulnerable people across England Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice Annual Training and CPD Allowance to support growth and career development We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working Access to free and confidential counselling provided through LE's Insurance Provider, to support staff welfare Pension contribution at 3% Daily informal communications with colleagues via remote platforms Annual Christmas celebration with colleagues To fulfil the role, you must abode within the UK and have the right to work in the UK. About the Organisation They are a leading third-sector, mental health organisation, with its headquarters in Knowsley, Merseyside. The organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services. Holding a full BACP Service Accreditation for its adult and CYP services (the first organisation to achieve BACP accreditation in Merseyside in 2004) the organisation is continuing to grow and now offers services in Merseyside, Cheshire, Lincolnshire, Essex, South Yorkshire, Coventry and Warwickshire, Kent & Medway, Thames Valley, Hampshire & the IOW and Lancashire. You may also have experience in areas such as Compliance and Governance, Safeguarding, Child Safeguarding, Adult Safeguarding, Safeguarding Practitioner, Designated Safeguarding Lead, Team Manager - Safeguarding, Head of Safeguarding, Safeguarding Officer, Safeguarding & Welfare Manager, Safeguarding Quality Assurance Manager, Social Work Senior Manager, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
MRSG is part of the Munich RE group. We are known for our dedication to excellence and quality of service provision across both primary and reinsurance. As well as operating in the Lloyd's of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Singapore, Labuan and Dubai. Our group of companies provide solutions covering Casualty, Marine & Cargo, Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht. Our purpose is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable people and businesses to thrive. Associate HR Business Partner (12m FTC) We are looking to employ an Associate HR Business Partner to be based in London and to work with us on a full time basis, subject to a 12 month fixed term contract. If you'd like to work within an energetic, fun and collaborative team atmosphere where you can make difference, we'd love to hear from you. The Role To support the development and implementation of best practice HR strategies, policies, processes and solutions that enable the Business Units, MRSG wide to achieve their objectives. To deliver an exceptional value-added HR service, giving advice and assistance to key stakeholders and employees, as well as challenging thinking and traditional approaches to find win/win solutions. To advise managers, and ensure fair and consistent application across HR lifecycle activities, including: Employee Relations Resourcing Performance Management and Development in conjunction with the Talent Management and Development Partner People Management and Employee Engagement Compensation and Reward (in conjunction with Head of HR) Regulatory and company compliance To provide administrative support, prepare confidential reports and letters, and support corporate HR initiatives/programs, interfacing with the wider MRSGUKS HR team, specifically the Head of HR as well as UK Regional HR team members, as appropriate. What we are looking for Resourcing and Organisation Design Provide 1st level support to all staff on any HR lifecycle events, policy and/or process questions. Prepare all necessary employee paperwork for Head of HR to review, including offer letters and contracts, new starter packs, transfer letters, promotion and salary change letters and leaver letters, etc. Coordinate with the HR Operations Team to ensure accurate payroll is processed. Work with the business to on-board New Joiners, and ensure a seamless transition into Munich Re. Provide input to support organisational design/redesign activities and work with the Head of HR, local and Global HR teams to execute decisions made, mitigating risk to the business. Performance Management and Development Support the performance management process and continuous conversations approach. Help drive positive changes to ensure the appropriate management of people, and any issues are identified and addressed early including management of the probationary period review process People Management and Employee Engagement Provide fair and consistent legislative, company policy and process advice on routine employee relations and retention issues, escalating to Head of HR or Group Chief HR Officer where necessary and appropriate, to ensure appropriate recommendations and measures are made/taken in a timely manner Investigate workplace situations Compensation and Reward Support the Head of HR, Group Chief HR Officer, and Compensation Partner with HR benchmarking and make recommendations for consideration, in respect of role and salary adjustments, promotions and in order to address potential retention issues. Support the annual compensation/bonus cycle Provide support to all staff regards Company benefit queries and any benefit policy and/or process questions, as well as carry out all administrative responsibilities including working with the HR Operations Team to ensure accurate payroll is processed. Training & Development Work with Line Managers and Employees to understand training and development requirements and support the Head of HR, and Talent Management and Development Partner to implement training initiatives. Other Key Responsibilities Build and maintain strong relationships with both internal and external stakeholders, with a view to fully understanding business goals, drivers, challenges, and requirements, resolving issues in timely manager and ensuring service levels are maintained. Establish and maintain a strong relationship with the client groups, instilling credibility and becoming known for providing reliable and accurate advice and guidance. Work collaboratively with local and Global HR colleagues to ensure that HR policies and strategies across the respective Business Units are aligned where possible and appropriate. Ensure compliance with Company and HR standard keeping appropriate records and operating processes in accordance with industry regulations, local law, market best practice and group policy (including GDPR). Maintain electronic HR files and systems, ensuring data changes are captured in the HR system and information is accurate and up to date at all times. Encourage Employees to use the self-service functionality of the systems in place and work with HR Operations Team on the development of any additional process and policy documentation to support the business and employees with self-service. Proactively create and develop HR Communications as required to support the effective delivery of HR to the client group and wider business. Provide accurate Management Information and reports required by the Group Chief HR Officer and external stakeholder i.e. Audit To drive HR improvements and enable the business. Support to implement local, regional and global projects Support HR Project deliverables as required in the role Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Key Skills & Experience Demonstrated experience in the HR field. Proven understanding of Employee Lifecycle activities, operational HR and employment legislation Experience in implementing HR related projects Intermediate knowledge of compensation and reward Understanding of OD, TUPE, restricting and employment legislation Able to define problems or situations, logically diagnose root causes, identify value add solutions and follow up through to resolution, with support as required. Ability to analyse and present data to support recommendations and decisions Anticipates changing situations, needs, and expectations and maintains a flexible and agile approach. Proven ability to manage multiple tasks and deliverables at any one time and under pressure Proven experience of building relationships with Internal and External Stakeholders at all levels Demonstrates intellectual curiosity with a focus on continuous improvement Ability to work independently, as part of a team and within a complex matrix structure. Your career with us At MRSG, you'll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more! Diversity & Inclusion Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all. Working together, we are an employer of choice by building the workforce for today and the future. We make it happen. Together.
Apr 19, 2024
Full time
MRSG is part of the Munich RE group. We are known for our dedication to excellence and quality of service provision across both primary and reinsurance. As well as operating in the Lloyd's of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Singapore, Labuan and Dubai. Our group of companies provide solutions covering Casualty, Marine & Cargo, Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht. Our purpose is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable people and businesses to thrive. Associate HR Business Partner (12m FTC) We are looking to employ an Associate HR Business Partner to be based in London and to work with us on a full time basis, subject to a 12 month fixed term contract. If you'd like to work within an energetic, fun and collaborative team atmosphere where you can make difference, we'd love to hear from you. The Role To support the development and implementation of best practice HR strategies, policies, processes and solutions that enable the Business Units, MRSG wide to achieve their objectives. To deliver an exceptional value-added HR service, giving advice and assistance to key stakeholders and employees, as well as challenging thinking and traditional approaches to find win/win solutions. To advise managers, and ensure fair and consistent application across HR lifecycle activities, including: Employee Relations Resourcing Performance Management and Development in conjunction with the Talent Management and Development Partner People Management and Employee Engagement Compensation and Reward (in conjunction with Head of HR) Regulatory and company compliance To provide administrative support, prepare confidential reports and letters, and support corporate HR initiatives/programs, interfacing with the wider MRSGUKS HR team, specifically the Head of HR as well as UK Regional HR team members, as appropriate. What we are looking for Resourcing and Organisation Design Provide 1st level support to all staff on any HR lifecycle events, policy and/or process questions. Prepare all necessary employee paperwork for Head of HR to review, including offer letters and contracts, new starter packs, transfer letters, promotion and salary change letters and leaver letters, etc. Coordinate with the HR Operations Team to ensure accurate payroll is processed. Work with the business to on-board New Joiners, and ensure a seamless transition into Munich Re. Provide input to support organisational design/redesign activities and work with the Head of HR, local and Global HR teams to execute decisions made, mitigating risk to the business. Performance Management and Development Support the performance management process and continuous conversations approach. Help drive positive changes to ensure the appropriate management of people, and any issues are identified and addressed early including management of the probationary period review process People Management and Employee Engagement Provide fair and consistent legislative, company policy and process advice on routine employee relations and retention issues, escalating to Head of HR or Group Chief HR Officer where necessary and appropriate, to ensure appropriate recommendations and measures are made/taken in a timely manner Investigate workplace situations Compensation and Reward Support the Head of HR, Group Chief HR Officer, and Compensation Partner with HR benchmarking and make recommendations for consideration, in respect of role and salary adjustments, promotions and in order to address potential retention issues. Support the annual compensation/bonus cycle Provide support to all staff regards Company benefit queries and any benefit policy and/or process questions, as well as carry out all administrative responsibilities including working with the HR Operations Team to ensure accurate payroll is processed. Training & Development Work with Line Managers and Employees to understand training and development requirements and support the Head of HR, and Talent Management and Development Partner to implement training initiatives. Other Key Responsibilities Build and maintain strong relationships with both internal and external stakeholders, with a view to fully understanding business goals, drivers, challenges, and requirements, resolving issues in timely manager and ensuring service levels are maintained. Establish and maintain a strong relationship with the client groups, instilling credibility and becoming known for providing reliable and accurate advice and guidance. Work collaboratively with local and Global HR colleagues to ensure that HR policies and strategies across the respective Business Units are aligned where possible and appropriate. Ensure compliance with Company and HR standard keeping appropriate records and operating processes in accordance with industry regulations, local law, market best practice and group policy (including GDPR). Maintain electronic HR files and systems, ensuring data changes are captured in the HR system and information is accurate and up to date at all times. Encourage Employees to use the self-service functionality of the systems in place and work with HR Operations Team on the development of any additional process and policy documentation to support the business and employees with self-service. Proactively create and develop HR Communications as required to support the effective delivery of HR to the client group and wider business. Provide accurate Management Information and reports required by the Group Chief HR Officer and external stakeholder i.e. Audit To drive HR improvements and enable the business. Support to implement local, regional and global projects Support HR Project deliverables as required in the role Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Key Skills & Experience Demonstrated experience in the HR field. Proven understanding of Employee Lifecycle activities, operational HR and employment legislation Experience in implementing HR related projects Intermediate knowledge of compensation and reward Understanding of OD, TUPE, restricting and employment legislation Able to define problems or situations, logically diagnose root causes, identify value add solutions and follow up through to resolution, with support as required. Ability to analyse and present data to support recommendations and decisions Anticipates changing situations, needs, and expectations and maintains a flexible and agile approach. Proven ability to manage multiple tasks and deliverables at any one time and under pressure Proven experience of building relationships with Internal and External Stakeholders at all levels Demonstrates intellectual curiosity with a focus on continuous improvement Ability to work independently, as part of a team and within a complex matrix structure. Your career with us At MRSG, you'll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more! Diversity & Inclusion Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all. Working together, we are an employer of choice by building the workforce for today and the future. We make it happen. Together.
About Salary Finance Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK. By improving employee financial wellbeing, we have a very real and meaningful impact on people's lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK's leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sachs, and funding partnerships with JP Morgan and Virgin Money. Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC's Responsible Business of Year 2018, included in KPMG's Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors. Your role in our mission We're looking for our next General Counsel & Chief Compliance Officer. Reporting to the CEO, you will be part of the Leadership Team and will closely support our CFO, Board and shareholders. You will be responsible for a team of 6, with the opportunity to grow the team further. What you'll do Provide strategic and effective leadership to the company, as well as our well-regarded Legal & Compliance Team (which won "Team of the Year 2023"!) You will be responsible for the Legal department (which covers contracts, partnerships, outsourcing, product counselling, data protection, consumer credit, payments (money remittance), disputes, IP and employment & share options) and the Compliance department (which covers monitoring, thematic reviews, audits, regulatory change & horizon scanning, financial crime, regulatory stakeholder management, policies & procedures, registers, SMCR and training). You will play a key role in important strategic initiatives like funding rounds, debt funding transactions (to fund our consumer loan portfolios) and M&A. You will produce and present a Chief Compliance Report each quarter to the RiskCo. You will provide effective advice to the Board on complex governance issues, as well key legal and regulatory issues. You will attend to all company secretarial matters (supported by our external providers). You will manage the Legal & Compliance budget and our panel of law firms. About you You are a solicitor qualified in English law You have strong relevant experience working as a lawyer in-house You have experience advising on corporate governance and corporate transactions as well as consumer credit and associated regulatory matters You have strong leadership skills - you enjoy building effective teams and contributing to broader leadership matters of the business You enjoy working in a fast-paced environment where no day is the same You will be hands-on and a self-starter Nice-to-haves You have run a compliance department before (preferably at a regulated business) You have experience working in a consumer credit business Who you are We embrace our differences, but there's one thing we like to share, which is our values, so it's important to us that you are: Fearless, and able to make the impossible possible. Responsible , and want to help build a business that delivers a meaningful difference to society. Dedicated and want to commit to an exciting journey even through the highs and lows. Empathetic and truly care about every colleague and customer. United , because you understand we achieve more when we work as a team. Humble, and take feedback as a way to continuously improve. What do you get for all your hard work? Company bonus scheme 25 days holiday with an extra day off on your birthday Office first with up to a day a week working from home Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave Great career development in a fast paced environment Regular company socials (post covid, although we've got quite good at virtual ones too!) Volunteer days as part of our CSR program More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! The typical interview process Phone call with our Talent Manager - 20 mins Video interview with Hiring Manager - 30 mins Case Study to give you a taster of the role - 35 mins In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team - 60 mins We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people's lives for the better then we'd love to hear from you. Learn more at Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish. If there's anything we can do to accommodate your specific situation, please let us know. .
Apr 19, 2024
Full time
About Salary Finance Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK. By improving employee financial wellbeing, we have a very real and meaningful impact on people's lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK's leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sachs, and funding partnerships with JP Morgan and Virgin Money. Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC's Responsible Business of Year 2018, included in KPMG's Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors. Your role in our mission We're looking for our next General Counsel & Chief Compliance Officer. Reporting to the CEO, you will be part of the Leadership Team and will closely support our CFO, Board and shareholders. You will be responsible for a team of 6, with the opportunity to grow the team further. What you'll do Provide strategic and effective leadership to the company, as well as our well-regarded Legal & Compliance Team (which won "Team of the Year 2023"!) You will be responsible for the Legal department (which covers contracts, partnerships, outsourcing, product counselling, data protection, consumer credit, payments (money remittance), disputes, IP and employment & share options) and the Compliance department (which covers monitoring, thematic reviews, audits, regulatory change & horizon scanning, financial crime, regulatory stakeholder management, policies & procedures, registers, SMCR and training). You will play a key role in important strategic initiatives like funding rounds, debt funding transactions (to fund our consumer loan portfolios) and M&A. You will produce and present a Chief Compliance Report each quarter to the RiskCo. You will provide effective advice to the Board on complex governance issues, as well key legal and regulatory issues. You will attend to all company secretarial matters (supported by our external providers). You will manage the Legal & Compliance budget and our panel of law firms. About you You are a solicitor qualified in English law You have strong relevant experience working as a lawyer in-house You have experience advising on corporate governance and corporate transactions as well as consumer credit and associated regulatory matters You have strong leadership skills - you enjoy building effective teams and contributing to broader leadership matters of the business You enjoy working in a fast-paced environment where no day is the same You will be hands-on and a self-starter Nice-to-haves You have run a compliance department before (preferably at a regulated business) You have experience working in a consumer credit business Who you are We embrace our differences, but there's one thing we like to share, which is our values, so it's important to us that you are: Fearless, and able to make the impossible possible. Responsible , and want to help build a business that delivers a meaningful difference to society. Dedicated and want to commit to an exciting journey even through the highs and lows. Empathetic and truly care about every colleague and customer. United , because you understand we achieve more when we work as a team. Humble, and take feedback as a way to continuously improve. What do you get for all your hard work? Company bonus scheme 25 days holiday with an extra day off on your birthday Office first with up to a day a week working from home Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave Great career development in a fast paced environment Regular company socials (post covid, although we've got quite good at virtual ones too!) Volunteer days as part of our CSR program More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! The typical interview process Phone call with our Talent Manager - 20 mins Video interview with Hiring Manager - 30 mins Case Study to give you a taster of the role - 35 mins In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team - 60 mins We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people's lives for the better then we'd love to hear from you. Learn more at Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish. If there's anything we can do to accommodate your specific situation, please let us know. .
Job Purpose: Reporting to the Head of Risk and Governance, the Governance Officer will support the practice governance elements of the organisation, the policy framework, personal and employer insurance and claims, risk assurance, systems and process compliance assurance, and data protection. The Governance Officer will provide administrative and operational support to a Head of Risk and Governance to help manage and mitigate risks, identify wider learning points, and ensure compliance with industry standards and regulations. Key Responsibilities: Support the Head of Governance by completing administration tasks to ensure that information is stored in a logical and easy to access format, and available in a timely manner Arrange meetings and take meeting minutes Maintain a log of the companies polices and procedures, ensuring that review dates are communicated to relevant Heads of Departments Maintain a log of personal injury claims Carry out administrative duties associated with personal injury claims under the direction of the Head of Risk and Governance, to include assisting with data retrieval, scrutiny and redaction Gather and use data to support the preparation of business reports Support the administration of Data Subject Access Requests and wider data and information security initiatives Be an ambassador for the organisation and build a culture of trust with stakeholders Support the development of organisational assurance tools, including electronic audits and audit analysis Experience Required: Experience of administration systems and processes An ability to maintain and build trusting relationships, maintaining confidentiality and acting with discretion Analytical with the ability to interrogate data to inform report writing with an attention to detail An ability to handle and process complex and sensitive data, and pull out the salient information Personally resilient and creative, with the ability to express own ideas Committed to own development with a desire to learn An understanding of the principles of data and information security Excellent organisation and time management skills The ability to manage multiple task whilst maintaining a high degree of accuracy and attention to detail If you have the skills and experience and would like to be considered for this great opportunity, please click on apply.
Apr 18, 2024
Full time
Job Purpose: Reporting to the Head of Risk and Governance, the Governance Officer will support the practice governance elements of the organisation, the policy framework, personal and employer insurance and claims, risk assurance, systems and process compliance assurance, and data protection. The Governance Officer will provide administrative and operational support to a Head of Risk and Governance to help manage and mitigate risks, identify wider learning points, and ensure compliance with industry standards and regulations. Key Responsibilities: Support the Head of Governance by completing administration tasks to ensure that information is stored in a logical and easy to access format, and available in a timely manner Arrange meetings and take meeting minutes Maintain a log of the companies polices and procedures, ensuring that review dates are communicated to relevant Heads of Departments Maintain a log of personal injury claims Carry out administrative duties associated with personal injury claims under the direction of the Head of Risk and Governance, to include assisting with data retrieval, scrutiny and redaction Gather and use data to support the preparation of business reports Support the administration of Data Subject Access Requests and wider data and information security initiatives Be an ambassador for the organisation and build a culture of trust with stakeholders Support the development of organisational assurance tools, including electronic audits and audit analysis Experience Required: Experience of administration systems and processes An ability to maintain and build trusting relationships, maintaining confidentiality and acting with discretion Analytical with the ability to interrogate data to inform report writing with an attention to detail An ability to handle and process complex and sensitive data, and pull out the salient information Personally resilient and creative, with the ability to express own ideas Committed to own development with a desire to learn An understanding of the principles of data and information security Excellent organisation and time management skills The ability to manage multiple task whilst maintaining a high degree of accuracy and attention to detail If you have the skills and experience and would like to be considered for this great opportunity, please click on apply.
Job Title: Graduate Planner Assistant Planner Planner Location: Manchester Overview: My client is a leading Property Consultancy who is looking for Graduates through to Planner level to join the team in the Manchester office. My client has offices throughout the UK and work on a variety of sectors such as retail, healthcare, residential, automotive and commercial Key responsibilities (depending on seniority of appointment): Conducting planning activities as directed by the Project Co-ordinator. Preparing planning applications and planning appeals as well as liaising and negotiating with planning officers, clients and third parties. Assessing projects for both risk and feasibility, inputting into company investment decisions. Working on projects with a view to meeting agreed client requirements and deadlines in accord with the QA system. Attendance at meetings, planning committees, pre and post application public consultations. Managing budgetary constraints imposed on projects/instructions and to work effectively within the constraints of the instruction. Ensuring compliance with local planning regulations. Writing reports, interpreting data, and making recommendations. Demonstrating business development skills through effective client management, networking events and using planning expertise to identify short- and long-term prospects. Possessing sound knowledge and understanding of project management and interdisciplinary working arrangements. Requirements: RTPI/MRTPI qualified or working towards Technical knowledge in the field of town planning and associated legislation, procedures and standards. Benefits: Competitive salary Company Pension Scheme (to include Death in Service) Car/Car allowance Private Medical Insurance + Cash Plan Bonuses for performance and business generation General holiday allowance + birthday + Rapleys Wellbeing Day Enhanced Maternity, Paternity & Adoption policies Subsidised gym membership Cyclescheme Recognition awards (including long service & work anniversaries) Regular social events plus annual business-wide event Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Apr 18, 2024
Full time
Job Title: Graduate Planner Assistant Planner Planner Location: Manchester Overview: My client is a leading Property Consultancy who is looking for Graduates through to Planner level to join the team in the Manchester office. My client has offices throughout the UK and work on a variety of sectors such as retail, healthcare, residential, automotive and commercial Key responsibilities (depending on seniority of appointment): Conducting planning activities as directed by the Project Co-ordinator. Preparing planning applications and planning appeals as well as liaising and negotiating with planning officers, clients and third parties. Assessing projects for both risk and feasibility, inputting into company investment decisions. Working on projects with a view to meeting agreed client requirements and deadlines in accord with the QA system. Attendance at meetings, planning committees, pre and post application public consultations. Managing budgetary constraints imposed on projects/instructions and to work effectively within the constraints of the instruction. Ensuring compliance with local planning regulations. Writing reports, interpreting data, and making recommendations. Demonstrating business development skills through effective client management, networking events and using planning expertise to identify short- and long-term prospects. Possessing sound knowledge and understanding of project management and interdisciplinary working arrangements. Requirements: RTPI/MRTPI qualified or working towards Technical knowledge in the field of town planning and associated legislation, procedures and standards. Benefits: Competitive salary Company Pension Scheme (to include Death in Service) Car/Car allowance Private Medical Insurance + Cash Plan Bonuses for performance and business generation General holiday allowance + birthday + Rapleys Wellbeing Day Enhanced Maternity, Paternity & Adoption policies Subsidised gym membership Cyclescheme Recognition awards (including long service & work anniversaries) Regular social events plus annual business-wide event Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Contract: Full-time permanent Salary: £37,500 gross, per annum Closing Date: 28 April 2024 Application: CV & Covering Letter Are you a Safeguarding professional looking for a new opportunity and challenge? We are currently looking for an exceptional Safeguarding Officer to join our expanding team. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals - and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people - including those from under-represented or marginalised groups. About the role We have an opportunity for a Safeguarding Officer to join our very busy team! The organisation has a strong safeguarding ethos promoting the overall safety, safeguarding and welfare of all of our members. We are seeking individuals who have experience of the voluntary youth or community sector or other relevant professional field and have direct practice experience of working with children & young people in a safeguarding context. You will have experience and knowledge of statutory requirements, understand Early Help and best practice guidance, relating to the safeguarding of children, young people and vulnerable adults. Our safeguarding team operates centrally in London where we are responsible for providing support, advice and guidance to our volunteers relating on all safeguarding matters across the UK. Our safeguarding Officers act as our lead professionals in managing safeguarding casework in line with our policy, procedures and statutory duty. We aim high and strive for excellence in our practices to safeguard children, young people and adults at risk. We are continually evolving and seeking ways to improve and enhance our safeguarding practices and have a number of ambitious plans and projects to support this development as we move forward. Whilst this is a Monday- Friday full time position, a flexible approach to work and working patterns is a must, as is the ability to work effectively and respond appropriately in challenging circumstances. For an informal discussion about the role, please contact Jane Sales, Head of Safeguarding & Young People Support on or Stacey Attwater, Safeguarding Manager on . Some information about the role: Support, guide and coach SCC volunteers to implement a local response to safeguarding concerns Effective and skilful management of an allocated caseload Lead professional - Allegation Management Action referrals to statutory agencies e.g. Local Authority Designated Officer, Police, Children's Services, Social Care or equivalent across the UK (including DBS, PVGS) For further information, please download the full Recruitment Pack. If you are interested in this role, please apply now! For applications to be considered, it is essential that both a CV & Supporting Statement are submitted. Supporting statements should detail how a candidate's qualifications, skills and experience meet the requirements of the Job Description and Person specification. Without this, we sadly will be unable to progress your application for this role. Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. Safer Recruitment - We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC's values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Apr 18, 2024
Full time
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Contract: Full-time permanent Salary: £37,500 gross, per annum Closing Date: 28 April 2024 Application: CV & Covering Letter Are you a Safeguarding professional looking for a new opportunity and challenge? We are currently looking for an exceptional Safeguarding Officer to join our expanding team. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals - and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people - including those from under-represented or marginalised groups. About the role We have an opportunity for a Safeguarding Officer to join our very busy team! The organisation has a strong safeguarding ethos promoting the overall safety, safeguarding and welfare of all of our members. We are seeking individuals who have experience of the voluntary youth or community sector or other relevant professional field and have direct practice experience of working with children & young people in a safeguarding context. You will have experience and knowledge of statutory requirements, understand Early Help and best practice guidance, relating to the safeguarding of children, young people and vulnerable adults. Our safeguarding team operates centrally in London where we are responsible for providing support, advice and guidance to our volunteers relating on all safeguarding matters across the UK. Our safeguarding Officers act as our lead professionals in managing safeguarding casework in line with our policy, procedures and statutory duty. We aim high and strive for excellence in our practices to safeguard children, young people and adults at risk. We are continually evolving and seeking ways to improve and enhance our safeguarding practices and have a number of ambitious plans and projects to support this development as we move forward. Whilst this is a Monday- Friday full time position, a flexible approach to work and working patterns is a must, as is the ability to work effectively and respond appropriately in challenging circumstances. For an informal discussion about the role, please contact Jane Sales, Head of Safeguarding & Young People Support on or Stacey Attwater, Safeguarding Manager on . Some information about the role: Support, guide and coach SCC volunteers to implement a local response to safeguarding concerns Effective and skilful management of an allocated caseload Lead professional - Allegation Management Action referrals to statutory agencies e.g. Local Authority Designated Officer, Police, Children's Services, Social Care or equivalent across the UK (including DBS, PVGS) For further information, please download the full Recruitment Pack. If you are interested in this role, please apply now! For applications to be considered, it is essential that both a CV & Supporting Statement are submitted. Supporting statements should detail how a candidate's qualifications, skills and experience meet the requirements of the Job Description and Person specification. Without this, we sadly will be unable to progress your application for this role. Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. Safer Recruitment - We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC's values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Ref: ZR_8463_JOB Posted on 28 March 2024 Our client has an incredible opportunity for a Commercial Director to join their Defence organisation and lead a team of Commercial Managers and Officers. The department drafts and negotiates bespoke multimillion pound sales contracts within Consultancy, and are therefore seeking someone with equivalent experience within Defence Consulting. The successful candidate will have a sound knowledge of contract law, experience negotiating contracts within Defence and excellent leadership experience. This is a hybrid role with approx. 2 days per week spent onsite and with clients, UK wide travel will be required due to the location of the clients and other offices. Key responsibilities Oversee and lead complex contract negotiations and contract development within regulatory requirements. Approve and be responsible for different types of contracts, including NDAs, MOUs, teaming agreements, JVs, proposals, prime and subcontracts. Develop commercial strategy in line with company policies. Report into the Managing Director and manage relationships with Senior internal and external stakeholders. Lead teams of Commercial Managers and Commercial Officers and provide technical leadership and management. Conduct risk assessments on sales contracts, proposals and other legal paperwork, developing mitigation strategies. Provide commercial oversight to bid teams, tenders responses and influencing early bid strategy. Train non-commercial staff in commercial and procurement processes. Oversee the development of commercial and finance models, working with the cost teams. Skills & experience Experience in a Director role within a Defence Consultancy company. A strong commercial background within a sales/bid environment. Excellent legal knowledge and understanding of contract law. Strong interpersonal skills, the ability to develop relationships with internal and external stakeholders. Leadership capabilities that empower teams and provide a structured environment for them to succeed. The ability to manage multiple priorities and deadlines under pressure. Experience with hands on negotiation and drafting of bespoke contracts with the MOD or similar. Additional benefits Pension up to 10% client contribution Life assurance, income protection insurance and critical illness cover Option to buy & sell holiday Dental, health, medical, travel and gadget insurance 24/7 Digital GP Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds. RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every friend you refer who then starts a role through Datasource either Contract or Permanent, we will send you £200 of Love to Shop Gift Vouchers & gift your friend £100 in Love to Shop Gift Vouchers as well! (c) Copyright Datasource Computer Employment Limited 2024. Apply for role Introduction Our client has an incredible opportunity for a Commercial Director to join their Defence organisation and lead a team of Commercial Managers and Officers. The department drafts and negotiates bespoke multimillion pound sales contracts within Consultancy, and are therefore seeking someone with equivalent experience within Defence Consulting. The successful candidate will have a sound knowledge of contract law, experience negotiating contracts within Defence and excellent leadership experience. This is a hybrid role with approx. 2 days per week spent onsite and with clients, UK wide travel will be required due to the location of the clients and other offices. Key responsibilities Oversee and lead complex contract negotiations and contract development within regulatory requirements. Approve and be responsible for different types of contracts, including NDAs, MOUs, teaming agreements, JVs, proposals, prime and subcontracts. Develop commercial strategy in line with company policies. Report into the Managing Director and manage relationships with Senior internal and external stakeholders. Lead teams of Commercial Managers and Commercial Officers and provide technical leadership and management. Conduct risk assessments on sales contracts, proposals and other legal paperwork, developing mitigation strategies. Provide commercial oversight to bid teams, tenders responses and influencing early bid strategy. Train non-commercial staff in commercial and procurement processes. Oversee the development of commercial and finance models, working with the cost teams. Skills & experience Experience in a Director role within a Defence Consultancy company. A strong commercial background within a sales/bid environment. Excellent legal knowledge and understanding of contract law. Strong interpersonal skills, the ability to develop relationships with internal and external stakeholders. Leadership capabilities that empower teams and provide a structured environment for them to succeed. The ability to manage multiple priorities and deadlines under pressure. Experience with hands on negotiation and drafting of bespoke contracts with the MOD or similar. Additional benefits Pension up to 10% client contribution Life assurance, income protection insurance and critical illness cover Option to buy & sell holiday Dental, health, medical, travel and gadget insurance 24/7 Digital GP Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds. RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every friend you refer who then starts a role through Datasource either Contract or Permanent, we will send you £200 of Love to Shop Gift Vouchers & gift your friend £100 in Love to Shop Gift Vouchers as well! (c) Copyright Datasource Computer Employment Limited 2024. Apply for role Commercial Contract Negotiation Refer your friend: We want to give you a Netflix or Amazon Prime subscription and £250 Love2Shop vouchers!
Apr 18, 2024
Full time
Ref: ZR_8463_JOB Posted on 28 March 2024 Our client has an incredible opportunity for a Commercial Director to join their Defence organisation and lead a team of Commercial Managers and Officers. The department drafts and negotiates bespoke multimillion pound sales contracts within Consultancy, and are therefore seeking someone with equivalent experience within Defence Consulting. The successful candidate will have a sound knowledge of contract law, experience negotiating contracts within Defence and excellent leadership experience. This is a hybrid role with approx. 2 days per week spent onsite and with clients, UK wide travel will be required due to the location of the clients and other offices. Key responsibilities Oversee and lead complex contract negotiations and contract development within regulatory requirements. Approve and be responsible for different types of contracts, including NDAs, MOUs, teaming agreements, JVs, proposals, prime and subcontracts. Develop commercial strategy in line with company policies. Report into the Managing Director and manage relationships with Senior internal and external stakeholders. Lead teams of Commercial Managers and Commercial Officers and provide technical leadership and management. Conduct risk assessments on sales contracts, proposals and other legal paperwork, developing mitigation strategies. Provide commercial oversight to bid teams, tenders responses and influencing early bid strategy. Train non-commercial staff in commercial and procurement processes. Oversee the development of commercial and finance models, working with the cost teams. Skills & experience Experience in a Director role within a Defence Consultancy company. A strong commercial background within a sales/bid environment. Excellent legal knowledge and understanding of contract law. Strong interpersonal skills, the ability to develop relationships with internal and external stakeholders. Leadership capabilities that empower teams and provide a structured environment for them to succeed. The ability to manage multiple priorities and deadlines under pressure. Experience with hands on negotiation and drafting of bespoke contracts with the MOD or similar. Additional benefits Pension up to 10% client contribution Life assurance, income protection insurance and critical illness cover Option to buy & sell holiday Dental, health, medical, travel and gadget insurance 24/7 Digital GP Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds. RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every friend you refer who then starts a role through Datasource either Contract or Permanent, we will send you £200 of Love to Shop Gift Vouchers & gift your friend £100 in Love to Shop Gift Vouchers as well! (c) Copyright Datasource Computer Employment Limited 2024. Apply for role Introduction Our client has an incredible opportunity for a Commercial Director to join their Defence organisation and lead a team of Commercial Managers and Officers. The department drafts and negotiates bespoke multimillion pound sales contracts within Consultancy, and are therefore seeking someone with equivalent experience within Defence Consulting. The successful candidate will have a sound knowledge of contract law, experience negotiating contracts within Defence and excellent leadership experience. This is a hybrid role with approx. 2 days per week spent onsite and with clients, UK wide travel will be required due to the location of the clients and other offices. Key responsibilities Oversee and lead complex contract negotiations and contract development within regulatory requirements. Approve and be responsible for different types of contracts, including NDAs, MOUs, teaming agreements, JVs, proposals, prime and subcontracts. Develop commercial strategy in line with company policies. Report into the Managing Director and manage relationships with Senior internal and external stakeholders. Lead teams of Commercial Managers and Commercial Officers and provide technical leadership and management. Conduct risk assessments on sales contracts, proposals and other legal paperwork, developing mitigation strategies. Provide commercial oversight to bid teams, tenders responses and influencing early bid strategy. Train non-commercial staff in commercial and procurement processes. Oversee the development of commercial and finance models, working with the cost teams. Skills & experience Experience in a Director role within a Defence Consultancy company. A strong commercial background within a sales/bid environment. Excellent legal knowledge and understanding of contract law. Strong interpersonal skills, the ability to develop relationships with internal and external stakeholders. Leadership capabilities that empower teams and provide a structured environment for them to succeed. The ability to manage multiple priorities and deadlines under pressure. Experience with hands on negotiation and drafting of bespoke contracts with the MOD or similar. Additional benefits Pension up to 10% client contribution Life assurance, income protection insurance and critical illness cover Option to buy & sell holiday Dental, health, medical, travel and gadget insurance 24/7 Digital GP Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds. RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every friend you refer who then starts a role through Datasource either Contract or Permanent, we will send you £200 of Love to Shop Gift Vouchers & gift your friend £100 in Love to Shop Gift Vouchers as well! (c) Copyright Datasource Computer Employment Limited 2024. Apply for role Commercial Contract Negotiation Refer your friend: We want to give you a Netflix or Amazon Prime subscription and £250 Love2Shop vouchers!
About Our Client A leading global insurance group comprising distinct businesses covering various Insurance and Reinsurance service offerings across a well established international customer base. This is a highly compelling Insurance brand with a rich history and deep expertise operating across Lloyds, UK, European and global markets. This role presents a rare and exceptional opportunity looking for a technical and strategic CISO who has years dealing with board, risk committee, regulators and senior level business unit leaders. Someone able to provide technical InfoSec expertise across the group and build out the security function to deliver the right strategy and management of risk appetite. Job Description The Chief Information Security Officer will define the information security strategy in collaboration with the regulated entities for the UK and continental Europe and guide on cyber risk appetite. Recommend appropriate infosec investments and practices, including full support in relation to third parties data/cyber incidents and insurance services supply chain. Direct the implementation and monitoring of information security technologies, systems, standards and policies. Responsible for proactively managing all type of risks (people, processes and technology) relating to data protection (e.g. GDPR), privacy, information/cyber security, physical security, business continuity planning, crisis management and incident response, compliance and independent assurance of IT Controls. What You'll Spend Your Time Doing Define and implement enterprise security strategy and cyber risk policies and standards Co-ordinate with stakeholders to align enterprise security and risk strategies with business priorities Ensures the provision of services and capabilities for the protection of all our assets globally Oversee, manage and report any activity in relation to data protection, privacy and independent assurance of IT controls Monitor regulatory compliance and security policies to educates business unit leaders and service managers on compliance efforts Lead an experienced enterprise team that provides global coordination and oversight of business unit Information Risk Management processes and strategies Oversees development of an information security awareness program for each business unit and services group Support the implementation of operational resilience across the business Keeps abreast with evolving threats/risks, industry trends and works to implement best practices Proactively support audit and regulatory inquiries and external vendor activities. Participates in leading industry forums and consortiums (e.g. Lloyd's of London). The Successful Applicant A proven Chief Information Security officer or Information Security Executive with a track record advising and delivering effective and risk balanced information security services within a global or matrix highly regulated organisation (e.g. Financial Services, Banking, Insurance). Applicants should have experience in dealing with Board, risk committee, regulators and operational leaders in complex stakeholders environment Preferably having worked in a Shared, Group or Consultancy Services organisation. A proven track record and approach to building an effective information security function including risk management, privacy and Data Protection practices Technical expertise well versed regulatory compliance frameworks such as ISO, SOX, BASEL II, EU DPD, HIPAA, and PCI DSS Adept in strategic planning, budgeting, and allocation Bachelor's or master's degree in computer science, business, finance or related discipline What's on Offer Competitive Basic Salary Annual Bonus Flexible and Rewarding Pension up to 18% contribution 28 days annual leave + buy / sell option PMI, Flex Fund, Life Assurance Hybrid Working London, City Office.
Apr 18, 2024
Full time
About Our Client A leading global insurance group comprising distinct businesses covering various Insurance and Reinsurance service offerings across a well established international customer base. This is a highly compelling Insurance brand with a rich history and deep expertise operating across Lloyds, UK, European and global markets. This role presents a rare and exceptional opportunity looking for a technical and strategic CISO who has years dealing with board, risk committee, regulators and senior level business unit leaders. Someone able to provide technical InfoSec expertise across the group and build out the security function to deliver the right strategy and management of risk appetite. Job Description The Chief Information Security Officer will define the information security strategy in collaboration with the regulated entities for the UK and continental Europe and guide on cyber risk appetite. Recommend appropriate infosec investments and practices, including full support in relation to third parties data/cyber incidents and insurance services supply chain. Direct the implementation and monitoring of information security technologies, systems, standards and policies. Responsible for proactively managing all type of risks (people, processes and technology) relating to data protection (e.g. GDPR), privacy, information/cyber security, physical security, business continuity planning, crisis management and incident response, compliance and independent assurance of IT Controls. What You'll Spend Your Time Doing Define and implement enterprise security strategy and cyber risk policies and standards Co-ordinate with stakeholders to align enterprise security and risk strategies with business priorities Ensures the provision of services and capabilities for the protection of all our assets globally Oversee, manage and report any activity in relation to data protection, privacy and independent assurance of IT controls Monitor regulatory compliance and security policies to educates business unit leaders and service managers on compliance efforts Lead an experienced enterprise team that provides global coordination and oversight of business unit Information Risk Management processes and strategies Oversees development of an information security awareness program for each business unit and services group Support the implementation of operational resilience across the business Keeps abreast with evolving threats/risks, industry trends and works to implement best practices Proactively support audit and regulatory inquiries and external vendor activities. Participates in leading industry forums and consortiums (e.g. Lloyd's of London). The Successful Applicant A proven Chief Information Security officer or Information Security Executive with a track record advising and delivering effective and risk balanced information security services within a global or matrix highly regulated organisation (e.g. Financial Services, Banking, Insurance). Applicants should have experience in dealing with Board, risk committee, regulators and operational leaders in complex stakeholders environment Preferably having worked in a Shared, Group or Consultancy Services organisation. A proven track record and approach to building an effective information security function including risk management, privacy and Data Protection practices Technical expertise well versed regulatory compliance frameworks such as ISO, SOX, BASEL II, EU DPD, HIPAA, and PCI DSS Adept in strategic planning, budgeting, and allocation Bachelor's or master's degree in computer science, business, finance or related discipline What's on Offer Competitive Basic Salary Annual Bonus Flexible and Rewarding Pension up to 18% contribution 28 days annual leave + buy / sell option PMI, Flex Fund, Life Assurance Hybrid Working London, City Office.
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 2 What Is the Opportunity? In collaboration with the business unit leaders, Chief Underwriting Officers, Head of Product Development, the incumbent is responsible for: Management and drafting of wordings/integrity of insurance contracts. Review and development of sound technical underwriting standards, in respect of assigned Lines of Business Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This policy may be changed at the Company's discretion. This role is eligible for a £2,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Wordings Manage and undertake policy wording development and control across all lines of business ensuring TRV Wordings are robust and accurately drafted. Maintain a review of wordings ensuring that the status of outstanding wordings is known at any time and that the appropriate steps are taken to chase any overdue wordings in a timely fashion. To liaise with underwriters and brokers to ensure that slips and wordings meet pre-bind quality assurance before inception. Manage and facilitate, the amendment and drafting of policy wordings to ensure compliance with underwriters intended depth and breadth of coverage. Report wordings and documentation issues to underwriters/Manager on an exception basis so that underwriters are aware of the issues and can act accordingly. Build and maintain relationships with brokers/underwriters so that wordings and documentation issues are resolved quickly and to the satisfaction of all parties. To ensure consistency and integrity within wordings is maintained. Work with the Delegated Authority Coordinator to ensure appropriate wording of Binding/TPA Agreements themselves and accompanying Certificates. To review and advise on TSM and TICL outwards reinsurance wordings in conjunction with the purchasing underwriter and the Outwards Reinsurance Manager. Technical Manage and execute Technical projects relating to issues that impact the Company's underwriting operations including: Monitoring & reviewing corporate appetite, Policy coverage, the legal, regulatory and statutory (where relevant) environment, industry developments & claims trends. Define, develop European Underwriting positions and guidelines. Establish (or oversee) corporate underwriting appetite to ensure constancy across Europe. Emerging Issues. Identify trends and opportunities. Perform research, develop strategies and act as resource for Risk Committee and Senior Management. Liaison with US parent in respect of emerging issues, corporate underwriting stance, coverage and product development. Represent the Company at relevant industry seminars and other forums to assimilate changes that represent opportunities or threats for the Company's underwriting operations. Act as a technical reference point for underwriting business units and provide clarity, advice on technical issues. Product Development Actively participate in Product Development (both new and existing) providing technical expertise, input and guidance. For both new and existing Product Development, undertake, manage and facilitate policy wording development and control (ensuring wordings are robust, accurately drafted and maintain commonality, where appropriate). Technical Training. Assist in respect of development /provision & maintenance of Technical Training materials particularly in respect of compliance with Lloyds Market reform initiatives and respond as appropriate to claims trends, technical issues and industry requirements. Other Duties Ensure that effective recruitment, retention and succession planning is in place and that all staff training and development needs are identified, acted upon and documented. Achieving the annually agreed performance objectives. Perform other duties as assigned. What Will Our Ideal Candidate Have? Previous exposure of London Market systems/processes beneficial. Educated to degree standard. Relevant experience gained working within the Company or Lloyds market. Relevant work experience gained within any of the following Property, Marine Classes, Aviation, Power and Utilities, Professional Risks or Personal Lines particularly Accident & Travel (from either an Underwriting or Claims perspective preferably with a legal bias). Leadership Consistently sets clear direction by defining goals and priorities. Develops a high degree of trust through demonstrated persona integrity ethics and a commitment to doing the right thing. Energises others to commit to achieving the highest standards. Consistently demonstrates ability to influence and leverage behaviour for the benefit of the company. Must have the ability to lead in a way that demonstrates passion and a sense of urgency and he/she will be capable of garnering the respect of both his/her, peers and senior leaders. The successful candidate will demonstrate the maturity, judgment, sensitivity and competence necessary to operate in a matrix organization. Skills & Abilities Strong attention to detail & accuracy, coupled with excellent analytical & problem solving skills. Acts with a sense of urgency. Works effectively with all levels and can build new relationships. Effectively coaches and monitors employees at all levels. Takes responsibility for decisions and actions. Manages own work. Understands the business and responses to all related issues, concerns and problems. What is a Must Have? Experience drafting underwriting policy wordings. Experience managing projects. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 2 What Is the Opportunity? In collaboration with the business unit leaders, Chief Underwriting Officers, Head of Product Development, the incumbent is responsible for: Management and drafting of wordings/integrity of insurance contracts. Review and development of sound technical underwriting standards, in respect of assigned Lines of Business Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This policy may be changed at the Company's discretion. This role is eligible for a £2,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? Wordings Manage and undertake policy wording development and control across all lines of business ensuring TRV Wordings are robust and accurately drafted. Maintain a review of wordings ensuring that the status of outstanding wordings is known at any time and that the appropriate steps are taken to chase any overdue wordings in a timely fashion. To liaise with underwriters and brokers to ensure that slips and wordings meet pre-bind quality assurance before inception. Manage and facilitate, the amendment and drafting of policy wordings to ensure compliance with underwriters intended depth and breadth of coverage. Report wordings and documentation issues to underwriters/Manager on an exception basis so that underwriters are aware of the issues and can act accordingly. Build and maintain relationships with brokers/underwriters so that wordings and documentation issues are resolved quickly and to the satisfaction of all parties. To ensure consistency and integrity within wordings is maintained. Work with the Delegated Authority Coordinator to ensure appropriate wording of Binding/TPA Agreements themselves and accompanying Certificates. To review and advise on TSM and TICL outwards reinsurance wordings in conjunction with the purchasing underwriter and the Outwards Reinsurance Manager. Technical Manage and execute Technical projects relating to issues that impact the Company's underwriting operations including: Monitoring & reviewing corporate appetite, Policy coverage, the legal, regulatory and statutory (where relevant) environment, industry developments & claims trends. Define, develop European Underwriting positions and guidelines. Establish (or oversee) corporate underwriting appetite to ensure constancy across Europe. Emerging Issues. Identify trends and opportunities. Perform research, develop strategies and act as resource for Risk Committee and Senior Management. Liaison with US parent in respect of emerging issues, corporate underwriting stance, coverage and product development. Represent the Company at relevant industry seminars and other forums to assimilate changes that represent opportunities or threats for the Company's underwriting operations. Act as a technical reference point for underwriting business units and provide clarity, advice on technical issues. Product Development Actively participate in Product Development (both new and existing) providing technical expertise, input and guidance. For both new and existing Product Development, undertake, manage and facilitate policy wording development and control (ensuring wordings are robust, accurately drafted and maintain commonality, where appropriate). Technical Training. Assist in respect of development /provision & maintenance of Technical Training materials particularly in respect of compliance with Lloyds Market reform initiatives and respond as appropriate to claims trends, technical issues and industry requirements. Other Duties Ensure that effective recruitment, retention and succession planning is in place and that all staff training and development needs are identified, acted upon and documented. Achieving the annually agreed performance objectives. Perform other duties as assigned. What Will Our Ideal Candidate Have? Previous exposure of London Market systems/processes beneficial. Educated to degree standard. Relevant experience gained working within the Company or Lloyds market. Relevant work experience gained within any of the following Property, Marine Classes, Aviation, Power and Utilities, Professional Risks or Personal Lines particularly Accident & Travel (from either an Underwriting or Claims perspective preferably with a legal bias). Leadership Consistently sets clear direction by defining goals and priorities. Develops a high degree of trust through demonstrated persona integrity ethics and a commitment to doing the right thing. Energises others to commit to achieving the highest standards. Consistently demonstrates ability to influence and leverage behaviour for the benefit of the company. Must have the ability to lead in a way that demonstrates passion and a sense of urgency and he/she will be capable of garnering the respect of both his/her, peers and senior leaders. The successful candidate will demonstrate the maturity, judgment, sensitivity and competence necessary to operate in a matrix organization. Skills & Abilities Strong attention to detail & accuracy, coupled with excellent analytical & problem solving skills. Acts with a sense of urgency. Works effectively with all levels and can build new relationships. Effectively coaches and monitors employees at all levels. Takes responsibility for decisions and actions. Manages own work. Understands the business and responses to all related issues, concerns and problems. What is a Must Have? Experience drafting underwriting policy wordings. Experience managing projects. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? This role is a newly created role, and a prominent role, in the Enterprise Risk Management ('ERM') Team supporting the UK/EU Chief Risk Officers ('CRO') and ERM Senior Actuary. Under general supervision, this role supports the Travelers Europe ERM programme by working with Risk and Control Owners (aka subject matter experts) in the business units (or the first line of risk management) to develop and embed the Travelers Europe Risk Management Framework ('RMF') in view of business plans. This role works across all principal risks (Insurance, Market, Operational, Credit, Liquidity and Strategic) through working with other experts including but not limited to, Actuarial, Catastrophe Aggregation, Compliance/Legal and Corporate Audit teams to develop risk mitigation and resilience. This role also works with the ERM Senior Actuary to develop and deliver value adding model validation and review of the capital modelling capabilities that support business financial decision making. This role assists with fulfilling regulatory requirements and consistently applying the RMF including the Capital Model and its uses and limitations. The Risk Manager provides advice, guidance and challenge, and drives engagement of ERM with key internal stakeholders and produces reports suitable for external parties. This role does not have direct line management responsibility. Learn more about Travelers Europe Enterprise Risk Management by watching these insightful videos, providing you with a comprehensive understanding of our functions and the exciting opportunities that await you: Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Is a relationship manager for the business units ('BU'), through ad hoc and regular Risk and Control Self-Assessment ('RCSA') meetings, to ensure full and consistent understanding of risk assessments, and to communicate the expectations Risk and Control Owners need to meet. Ensures there is strong collaboration across other lines of risk management. Works with business owners to identify and assess the internal control environment leading the reporting of risk events and challenging business actions to remediate deficiencies; and reports findings, recommendations and updates to the Boards and Committees. Reviews and challenges quarterly risk rating updates and risk exposure reports, using experience and external benchmarking. Escalates priority items, unresolved or unexplainable issues to the CROs and Risk Owners. Collaborates with BU to identify and mitigate emerging risks often through working on transformation / strategic projects as the ERM subject matter expert. Collates and aggregates financial and non-financial risk exposure data, preparing risk reports for Boards and Committees e.g., risk appetite performance and risk register summaries. Assists with verifying the effectiveness and functioning of remediation activities as they progress and/or complete. Develops and maintains ERM documentation (frameworks, policies and process definitions) and updates/produces risk reports owned by the Travelers Europe Boards e.g., ORSA, Risk Book (aka ORSA Record), Operational Resilience Self-Assessment and others. Assists with preparing the Validation Report to Prudential Regulation Authority ('PRA') and Lloyd's requirements and other documents that may be required, including the Validation Policy and Validation Standards and supporting documentation. Assists with monitoring compliance of validation processes in line with regulatory requirements reporting to the Model Oversight Committee. Assists with the design and implementation of stress tests to be carried out on risk types modelled in the Travelers Europe Capital Models in order to provide sufficient objective review and challenge on the functioning of the model and accuracy and appropriateness of its outputs for all model uses. In partnership with model parameter owners, assist with the design and implementation of appropriate tests to provide. objective review and challenge of model inputs and the expert judgement involved in preparing those inputs. Assists with carrying out any specific validation tests required by regulations and guidance from the Central Bank of Ireland, Prudential Regulation Authority and Lloyd's, including Profit & Loss Attribution and Stress & Scenario testing. Assists with communicating the outcomes of all tests carried out to Model Oversight Committee, the ERC and the Boards; assists with communicating the impact and consequences of any failed tests and working with stakeholders to develop timescales and priorities for resolution. Perform other duties as assigned. What Will Our Ideal Candidate Have? Project management - experience of working with functional management and building good relationships required, including the ability to manage and make significant contributions to risk projects and report/present to stakeholders using Microsoft tools. Bachelors degree or higher in a numerate subject - Studying towards, or holds, MBA, Casualty Actuarial Society (FCAS), Fellow of the Institute and Faculty of Actuaries (FIA), Chartered Financial Analyst (CFA), Financial Risk Manager (FRM) or similar. Insurance - Chartered Insurance Institute (CII), Lloyd's Market Association (LMA) or others that are similar. Risk Management - Institute of Risk Management (IRM) or Federation of European Risk Management Associations (FERMA) or others that are similar. What is a Must Have? Qualifications and/or experience of quantitative (or financial) and non-quantitative (or non-financial) risk management methods and tools in the UK/EU insurance industry. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? This role is a newly created role, and a prominent role, in the Enterprise Risk Management ('ERM') Team supporting the UK/EU Chief Risk Officers ('CRO') and ERM Senior Actuary. Under general supervision, this role supports the Travelers Europe ERM programme by working with Risk and Control Owners (aka subject matter experts) in the business units (or the first line of risk management) to develop and embed the Travelers Europe Risk Management Framework ('RMF') in view of business plans. This role works across all principal risks (Insurance, Market, Operational, Credit, Liquidity and Strategic) through working with other experts including but not limited to, Actuarial, Catastrophe Aggregation, Compliance/Legal and Corporate Audit teams to develop risk mitigation and resilience. This role also works with the ERM Senior Actuary to develop and deliver value adding model validation and review of the capital modelling capabilities that support business financial decision making. This role assists with fulfilling regulatory requirements and consistently applying the RMF including the Capital Model and its uses and limitations. The Risk Manager provides advice, guidance and challenge, and drives engagement of ERM with key internal stakeholders and produces reports suitable for external parties. This role does not have direct line management responsibility. Learn more about Travelers Europe Enterprise Risk Management by watching these insightful videos, providing you with a comprehensive understanding of our functions and the exciting opportunities that await you: Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Is a relationship manager for the business units ('BU'), through ad hoc and regular Risk and Control Self-Assessment ('RCSA') meetings, to ensure full and consistent understanding of risk assessments, and to communicate the expectations Risk and Control Owners need to meet. Ensures there is strong collaboration across other lines of risk management. Works with business owners to identify and assess the internal control environment leading the reporting of risk events and challenging business actions to remediate deficiencies; and reports findings, recommendations and updates to the Boards and Committees. Reviews and challenges quarterly risk rating updates and risk exposure reports, using experience and external benchmarking. Escalates priority items, unresolved or unexplainable issues to the CROs and Risk Owners. Collaborates with BU to identify and mitigate emerging risks often through working on transformation / strategic projects as the ERM subject matter expert. Collates and aggregates financial and non-financial risk exposure data, preparing risk reports for Boards and Committees e.g., risk appetite performance and risk register summaries. Assists with verifying the effectiveness and functioning of remediation activities as they progress and/or complete. Develops and maintains ERM documentation (frameworks, policies and process definitions) and updates/produces risk reports owned by the Travelers Europe Boards e.g., ORSA, Risk Book (aka ORSA Record), Operational Resilience Self-Assessment and others. Assists with preparing the Validation Report to Prudential Regulation Authority ('PRA') and Lloyd's requirements and other documents that may be required, including the Validation Policy and Validation Standards and supporting documentation. Assists with monitoring compliance of validation processes in line with regulatory requirements reporting to the Model Oversight Committee. Assists with the design and implementation of stress tests to be carried out on risk types modelled in the Travelers Europe Capital Models in order to provide sufficient objective review and challenge on the functioning of the model and accuracy and appropriateness of its outputs for all model uses. In partnership with model parameter owners, assist with the design and implementation of appropriate tests to provide. objective review and challenge of model inputs and the expert judgement involved in preparing those inputs. Assists with carrying out any specific validation tests required by regulations and guidance from the Central Bank of Ireland, Prudential Regulation Authority and Lloyd's, including Profit & Loss Attribution and Stress & Scenario testing. Assists with communicating the outcomes of all tests carried out to Model Oversight Committee, the ERC and the Boards; assists with communicating the impact and consequences of any failed tests and working with stakeholders to develop timescales and priorities for resolution. Perform other duties as assigned. What Will Our Ideal Candidate Have? Project management - experience of working with functional management and building good relationships required, including the ability to manage and make significant contributions to risk projects and report/present to stakeholders using Microsoft tools. Bachelors degree or higher in a numerate subject - Studying towards, or holds, MBA, Casualty Actuarial Society (FCAS), Fellow of the Institute and Faculty of Actuaries (FIA), Chartered Financial Analyst (CFA), Financial Risk Manager (FRM) or similar. Insurance - Chartered Insurance Institute (CII), Lloyd's Market Association (LMA) or others that are similar. Risk Management - Institute of Risk Management (IRM) or Federation of European Risk Management Associations (FERMA) or others that are similar. What is a Must Have? Qualifications and/or experience of quantitative (or financial) and non-quantitative (or non-financial) risk management methods and tools in the UK/EU insurance industry. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers, we have big ambitions! We are looking for an Underwriting Officer to support our well respected Professional Indemnity team based in London. This is a fantastic opportunity for someone with previous experience in a similar role, or who has some portfolio management responsibilities and is ready to take the next step in their career. As Underwriting Officer you will play a pivotal role in developing, shaping and influencing the underwriting strategy and standards across all of our Professional Indemnity products, including standard solicitors, platinum solicitors, and professions. Drawing on your previous experience within the Solicitors PI space, you will also be responsible for identifying profitable growth opportunities and providing direction to balance growth, risk and profitability across the PI portfolios. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. Primary Job Duties & Responsibilities In conjunction with VP BSI, CUO BSI and Enterprise colleagues in BSI US, establish strategic long and short term underwriting strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI appetite. Work collaboratively with BSI Practice Leaders and Product Managers in the US to develop underwriting guidance and best practice. In conjunction with the relevant business unit leaders ensure the successful implementation of our agreed underwriting strategies. Support business unit leaders in strategic business planning activities. In conjunction with the relevant business unit leaders, responsibilities include, but are not limited to: Monitoring loss ratio and claim trends across all Professional Indemnity products and making recommendations for underwriting strategy revisions. Monitoring the regulatory and statutory environments in territories where we trade, industry developments & claims trends, and making recommendations for underwriting strategy revisions. Overseeing and engaging in the approval, sign-off and development of policy wordings. Establishing underwriting and pricing guidelines. Ensuring that automation systems and the tools to support Product initiatives are designed & implemented effectively. Providing direction & training to underwriters on Professional Indemnity product features and underwriting/pricing techniques. In conjunction with the relevant business unit leaders provide oversight to portfolio management/strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved. Underwriting responsibilities include, but are not limited to: Act as key underwriting referral point for Professional Indemnity products internally and where underwriting authority has been delegated externally. Daily interaction with Development Underwriters on their respective risks, including acting as a referral resource. Respond as appropriate to regulatory and legal environment changes. Involved with building/maintaining customer and agent relationships. Participate in, prepare reports and present at Collaborative Underwriting Reviews (CUREs) and Portfolio Reviews. Participate in underwriting audits and in conjunction with the business unit leaders, is responsible for monitoring trends and ensuring that resultant action plans/measures are implemented. Participate in reviewing training needs and creating and delivering training to Development Underwriters. Other duties as assigned Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Minimum Qualifications Relevant underwriting experience in Professional Indemnity, Management Liability and/or Financial Institutions classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. Education, Work Experience, & Knowledge Bachelors degree or higher education level preferred. Underwriting experience across classes of business and lines of business. Licensing or Certificates ACII or working towards Job Specific Technical Skills & Competencies Clearly demonstrates specific knowledge of Profesional Indemnity products available in the UK relating to underwriting, marketing and product development. Recognises opportunities to exploit and penetrate new markets. Takes advantage of all critical opportunities to increase market share. Identifies customer needs and takes appropriate underwriting action to meet those needs. Acts with a sense of urgency. Takes intelligent risks. Has strong knowledge of competitive market conditions. Works effectively with all levels and can easily build new relationships. Strong understanding of business objectives to drive bottom line results. Acts in a decisive manner to achieve financial results. Understands all related financial implications of insurance products, risk funding approaches and servicing strategies on expenses, income, etc. Makes underwriting decisions consistent with overall business objectives. Advanced level of proficiency required in the following leadership competencies: Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Here at Travelers, we have big ambitions! We are looking for an Underwriting Officer to support our well respected Professional Indemnity team based in London. This is a fantastic opportunity for someone with previous experience in a similar role, or who has some portfolio management responsibilities and is ready to take the next step in their career. As Underwriting Officer you will play a pivotal role in developing, shaping and influencing the underwriting strategy and standards across all of our Professional Indemnity products, including standard solicitors, platinum solicitors, and professions. Drawing on your previous experience within the Solicitors PI space, you will also be responsible for identifying profitable growth opportunities and providing direction to balance growth, risk and profitability across the PI portfolios. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. Primary Job Duties & Responsibilities In conjunction with VP BSI, CUO BSI and Enterprise colleagues in BSI US, establish strategic long and short term underwriting strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI appetite. Work collaboratively with BSI Practice Leaders and Product Managers in the US to develop underwriting guidance and best practice. In conjunction with the relevant business unit leaders ensure the successful implementation of our agreed underwriting strategies. Support business unit leaders in strategic business planning activities. In conjunction with the relevant business unit leaders, responsibilities include, but are not limited to: Monitoring loss ratio and claim trends across all Professional Indemnity products and making recommendations for underwriting strategy revisions. Monitoring the regulatory and statutory environments in territories where we trade, industry developments & claims trends, and making recommendations for underwriting strategy revisions. Overseeing and engaging in the approval, sign-off and development of policy wordings. Establishing underwriting and pricing guidelines. Ensuring that automation systems and the tools to support Product initiatives are designed & implemented effectively. Providing direction & training to underwriters on Professional Indemnity product features and underwriting/pricing techniques. In conjunction with the relevant business unit leaders provide oversight to portfolio management/strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved. Underwriting responsibilities include, but are not limited to: Act as key underwriting referral point for Professional Indemnity products internally and where underwriting authority has been delegated externally. Daily interaction with Development Underwriters on their respective risks, including acting as a referral resource. Respond as appropriate to regulatory and legal environment changes. Involved with building/maintaining customer and agent relationships. Participate in, prepare reports and present at Collaborative Underwriting Reviews (CUREs) and Portfolio Reviews. Participate in underwriting audits and in conjunction with the business unit leaders, is responsible for monitoring trends and ensuring that resultant action plans/measures are implemented. Participate in reviewing training needs and creating and delivering training to Development Underwriters. Other duties as assigned Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. Minimum Qualifications Relevant underwriting experience in Professional Indemnity, Management Liability and/or Financial Institutions classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. Education, Work Experience, & Knowledge Bachelors degree or higher education level preferred. Underwriting experience across classes of business and lines of business. Licensing or Certificates ACII or working towards Job Specific Technical Skills & Competencies Clearly demonstrates specific knowledge of Profesional Indemnity products available in the UK relating to underwriting, marketing and product development. Recognises opportunities to exploit and penetrate new markets. Takes advantage of all critical opportunities to increase market share. Identifies customer needs and takes appropriate underwriting action to meet those needs. Acts with a sense of urgency. Takes intelligent risks. Has strong knowledge of competitive market conditions. Works effectively with all levels and can easily build new relationships. Strong understanding of business objectives to drive bottom line results. Acts in a decisive manner to achieve financial results. Understands all related financial implications of insurance products, risk funding approaches and servicing strategies on expenses, income, etc. Makes underwriting decisions consistent with overall business objectives. Advanced level of proficiency required in the following leadership competencies: Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding & Navigating the Organisation. Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Grade/scale 1 £107,502 Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum. 37 Number of months Contract duration Number of months 18 23/04/2024, 23:55 Avon and Somerset Police are embarking on a journey of transformation. This fresh opportunity presents the chance to cultivate a workplace culture that emphasises adherence to legal and regulatory standards, while also aligning with our core organisational values of Caring, Courageous, Learning, and Inclusive. This is your opportunity to do meaningful work that makes a real difference, empowering you to refine perspectives and methodologies, thereby contributing to our vision of outstanding policing for everyone. Main responsibilities Reviewing papers for cases dealt with under the Police (Conduct) Regulations and employment law. Reading and comprehending misconduct documents, including analysing complex documentary evidence Chair preliminary misconduct hearings to address legal, procedural and regulatory issues. Collaborating with fellow panel members to determine outcomes and administering disciplinary measures as deemed necessary. Crafting detailed and thorough reports that encompass all relevant information, analysis, and findings in a comprehensive manner. Skills and experience Relevant operational policing experience within the last 3 years including the overseeing and management of operational policing matters. Demonstrated expertise in leading meetings and a track record of effectively managing proceedings with confidence and authority. Proficient in navigating and operating within legislative and regulatory frameworks, ensuring adherence to all applicable laws, rules, and guidelines. Experience of evaluating evidence/information and making objective, unbiased and thoughtful decisions. The ability to articulate thoughts clearly and concisely, actively listen to others, and adapt communication styles to suit different audiences and situations. We offer: A package of financial, lifestyle and health benefits to support whatever stage of life you're in, including: Employee Assistance scheme offering help through counselling services, legal advice, fitness advice, personal coaching and health assessment Staff discount scheme for savings on shopping, days out, sporting events, holidays In our Headquarters in Portishead, you'll have access to a 24 hour gym, on-site Costa Coffee shop and beautiful grounds. This is a fixed term contract for 18 months In performing this role, you will be required to access distressing material whilst on operational work which will likely be impactful, traumatic and challenging. Given the nature of the work, it is also possible that you will have contact with individuals who are experiencing extreme distress. Avon and Somerset Police recognises this and offers all staff a range of wellbeing provisions, including TRiM (Trauma Risk Management) peer-to-peer support, and access to free confidential counselling. All staff are strongly encouraged to proactively access and engage with the support available. To be eligible to apply for this role you must have a 5 year 'checkable history' in the UK - ideally this means that you would have been resident in the UK for the last 5 years. Does this sound like the role for you? Click the link below to apply. About us Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country. Click the video link below to see why our colleagues feel they can "Be the Difference" Important information before you commence an application (for external applicants) You will require the following detail to complete this application form: National Insurance Number Address information including proof Referee information Full employment history including dates and any qualifications you may have attained Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have If the role requires you to drive you will also be required to upload details from your full driving licence including photos. Important information before you commence an application- for ALL applicants The application system only remains active on a single page for a period of 60 minutes. Please ensure you allow time to complete your application fully as part complete pages do not save. If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.
Apr 18, 2024
Full time
Grade/scale 1 £107,502 Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum. 37 Number of months Contract duration Number of months 18 23/04/2024, 23:55 Avon and Somerset Police are embarking on a journey of transformation. This fresh opportunity presents the chance to cultivate a workplace culture that emphasises adherence to legal and regulatory standards, while also aligning with our core organisational values of Caring, Courageous, Learning, and Inclusive. This is your opportunity to do meaningful work that makes a real difference, empowering you to refine perspectives and methodologies, thereby contributing to our vision of outstanding policing for everyone. Main responsibilities Reviewing papers for cases dealt with under the Police (Conduct) Regulations and employment law. Reading and comprehending misconduct documents, including analysing complex documentary evidence Chair preliminary misconduct hearings to address legal, procedural and regulatory issues. Collaborating with fellow panel members to determine outcomes and administering disciplinary measures as deemed necessary. Crafting detailed and thorough reports that encompass all relevant information, analysis, and findings in a comprehensive manner. Skills and experience Relevant operational policing experience within the last 3 years including the overseeing and management of operational policing matters. Demonstrated expertise in leading meetings and a track record of effectively managing proceedings with confidence and authority. Proficient in navigating and operating within legislative and regulatory frameworks, ensuring adherence to all applicable laws, rules, and guidelines. Experience of evaluating evidence/information and making objective, unbiased and thoughtful decisions. The ability to articulate thoughts clearly and concisely, actively listen to others, and adapt communication styles to suit different audiences and situations. We offer: A package of financial, lifestyle and health benefits to support whatever stage of life you're in, including: Employee Assistance scheme offering help through counselling services, legal advice, fitness advice, personal coaching and health assessment Staff discount scheme for savings on shopping, days out, sporting events, holidays In our Headquarters in Portishead, you'll have access to a 24 hour gym, on-site Costa Coffee shop and beautiful grounds. This is a fixed term contract for 18 months In performing this role, you will be required to access distressing material whilst on operational work which will likely be impactful, traumatic and challenging. Given the nature of the work, it is also possible that you will have contact with individuals who are experiencing extreme distress. Avon and Somerset Police recognises this and offers all staff a range of wellbeing provisions, including TRiM (Trauma Risk Management) peer-to-peer support, and access to free confidential counselling. All staff are strongly encouraged to proactively access and engage with the support available. To be eligible to apply for this role you must have a 5 year 'checkable history' in the UK - ideally this means that you would have been resident in the UK for the last 5 years. Does this sound like the role for you? Click the link below to apply. About us Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country. Click the video link below to see why our colleagues feel they can "Be the Difference" Important information before you commence an application (for external applicants) You will require the following detail to complete this application form: National Insurance Number Address information including proof Referee information Full employment history including dates and any qualifications you may have attained Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have If the role requires you to drive you will also be required to upload details from your full driving licence including photos. Important information before you commence an application- for ALL applicants The application system only remains active on a single page for a period of 60 minutes. Please ensure you allow time to complete your application fully as part complete pages do not save. If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.
Basingstoke/Hybrid You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner. Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures and timescales, regulatory guidelines and Treating Customers Fairly (TCF) principles. • Manage personal delivery of decisions and recommendations to resolve customer's problems and diffuse potential risks to business reputation and customer satisfaction. • Maintain central records of complaints and decisions/outcomes with a view to identifying opportunities to improve service to customers. This includes upkeep of the Complaints CRM. • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Ombudsman Service (FOS). • Thoroughly analyse Management Information (MI) to identify trends, issues etc, to highlight opportunities to improve our service and reduce complaints. • Keep sufficient records to demonstrate due considerations to the TCF outcomes • Liaise with all departments enabling complaints to be resolved. • Send letters to complaint customers in accordance with regulatory timescales. • Work Compliance email queue, investigating and resolving enquiries from customers and insurers and other departments. • Work in accordance with any KPIs as notified from time to time. • Effectively manage workload and time. Relationships • Working and building relationships with the Compliance, Complaints & QA teams. • Responsible for the supervision of the Remediation Team • Assistance and support with growing and maintaining these relationships can be sought from the Complaints team leader and the Complaints and Remediation Manager Knowledge, Skills & Experience • Experience gained within a similar complaint handling role or regulatory role within the financial services arena • Excellent written and oral communication skills • Previous financial services sales experience within the direct sales environment. • IT literate - especially with MS Word, Outlook and Excel • A willingness to learn a working knowledge of the FCA handbook, in particular Insurance Conduct of Business (ICOBs), DISP, PRIN (in particular Treating Customers Fairly). Key Competencies • Customer focused. • Attention to detail, accuracy and the ability to prioritise to tight deadlines • Excellent communicator with a calm and patient outlook • Accuracy in gathering and recording of all information with great attention to detail. • Ability to analyse information and make clear decisions • Ability to recommend actions to prevent future complaints • Commercially aware • Strong presentation skills • Tact, discretion and respect for confidentiality • A clear telephone manner and excellent letter writing ability • The ability to communicate with all levels of staff & management • Proactive, not reactive, approach to work • The ability to work in a team and lead from the front • Prepared to go the extra mile to complete work • Thrives on activity and enjoys working in a fast-paced environment. • Punctual, flexible and a positive 'can-do' attitude. Qualifications • Educated to GCSE level or equivalent • Previous complaint handling experience.
Apr 17, 2024
Full time
Basingstoke/Hybrid You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner. Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures and timescales, regulatory guidelines and Treating Customers Fairly (TCF) principles. • Manage personal delivery of decisions and recommendations to resolve customer's problems and diffuse potential risks to business reputation and customer satisfaction. • Maintain central records of complaints and decisions/outcomes with a view to identifying opportunities to improve service to customers. This includes upkeep of the Complaints CRM. • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Ombudsman Service (FOS). • Thoroughly analyse Management Information (MI) to identify trends, issues etc, to highlight opportunities to improve our service and reduce complaints. • Keep sufficient records to demonstrate due considerations to the TCF outcomes • Liaise with all departments enabling complaints to be resolved. • Send letters to complaint customers in accordance with regulatory timescales. • Work Compliance email queue, investigating and resolving enquiries from customers and insurers and other departments. • Work in accordance with any KPIs as notified from time to time. • Effectively manage workload and time. Relationships • Working and building relationships with the Compliance, Complaints & QA teams. • Responsible for the supervision of the Remediation Team • Assistance and support with growing and maintaining these relationships can be sought from the Complaints team leader and the Complaints and Remediation Manager Knowledge, Skills & Experience • Experience gained within a similar complaint handling role or regulatory role within the financial services arena • Excellent written and oral communication skills • Previous financial services sales experience within the direct sales environment. • IT literate - especially with MS Word, Outlook and Excel • A willingness to learn a working knowledge of the FCA handbook, in particular Insurance Conduct of Business (ICOBs), DISP, PRIN (in particular Treating Customers Fairly). Key Competencies • Customer focused. • Attention to detail, accuracy and the ability to prioritise to tight deadlines • Excellent communicator with a calm and patient outlook • Accuracy in gathering and recording of all information with great attention to detail. • Ability to analyse information and make clear decisions • Ability to recommend actions to prevent future complaints • Commercially aware • Strong presentation skills • Tact, discretion and respect for confidentiality • A clear telephone manner and excellent letter writing ability • The ability to communicate with all levels of staff & management • Proactive, not reactive, approach to work • The ability to work in a team and lead from the front • Prepared to go the extra mile to complete work • Thrives on activity and enjoys working in a fast-paced environment. • Punctual, flexible and a positive 'can-do' attitude. Qualifications • Educated to GCSE level or equivalent • Previous complaint handling experience.
Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall Responsibilities The purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience Professional qualification (such as CII), minimum part-qualified or working towards. Experience (at least 2 years) working within an Insurance Risk and Compliance function. The ideal candidate will be naturally inquisitive and analytical, with excellent attention to detail. Ability to prioritise workload effectively. Excellent presentation skills. Self-motivated and organised. A flexible approach with the ability to work under the pressure of deadlines. Excellent knowledge of Microsoft applications including Word, Excel and PowerPoint. Excellent written and verbal communication skills. INDMANJ
Apr 17, 2024
Full time
Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall Responsibilities The purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience Professional qualification (such as CII), minimum part-qualified or working towards. Experience (at least 2 years) working within an Insurance Risk and Compliance function. The ideal candidate will be naturally inquisitive and analytical, with excellent attention to detail. Ability to prioritise workload effectively. Excellent presentation skills. Self-motivated and organised. A flexible approach with the ability to work under the pressure of deadlines. Excellent knowledge of Microsoft applications including Word, Excel and PowerPoint. Excellent written and verbal communication skills. INDMANJ
Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall Responsibilities The purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience Professional qualification (such as CII), minimum part-qualified or working towards. Experience (at least 2 years) working within an Insurance Risk and Compliance function. The ideal candidate will be naturally inquisitive and analytical, with excellent attention to detail. Ability to prioritise workload effectively. Excellent presentation skills. Self-motivated and organised. A flexible approach with the ability to work under the pressure of deadlines. Excellent knowledge of Microsoft applications including Word, Excel and PowerPoint. Excellent written and verbal communication skills. INDMANJ
Apr 17, 2024
Full time
Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall Responsibilities The purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience Professional qualification (such as CII), minimum part-qualified or working towards. Experience (at least 2 years) working within an Insurance Risk and Compliance function. The ideal candidate will be naturally inquisitive and analytical, with excellent attention to detail. Ability to prioritise workload effectively. Excellent presentation skills. Self-motivated and organised. A flexible approach with the ability to work under the pressure of deadlines. Excellent knowledge of Microsoft applications including Word, Excel and PowerPoint. Excellent written and verbal communication skills. INDMANJ
Safeguarding Lead We have a unique opportunity within a rapidly growing Organisation for an individual with an approachable attitude and a commitment to promoting a positive working environment to support all staff in matters of risk, safeguarding and child protection. Position: Safeguarding Lead Location: Liverpool/Hybrid Hours: Full time 35 hours per week. (Would consider a job share with two people) Salary: £28,226 to £32,798 per annum Contract: Permanent Closing Date: Sunday 21st April 2024 at 23:59pm Interview date: Wednesday 24th and Thursday 25th April 2024 The Role The Safeguarding Lead will bring their extensive knowledge and experience to this role to offer the highest level of support for LE staff and all of our client groups (including children, young people and adults). There would be a requirement to take lead responsibility for safeguarding and child protection across the Organisation and take part in strategy discussions and inter-agency meetings. They will advise, train, and support all members of staff on risk, incident, safeguarding, and child protection matters, and liaise with relevant third-party agencies such as the local authority and police. The role is subject to receiving satisfactory references and a probationary period. Main areas of responsibility include: To act as a source of support, advice, and expertise in managing safeguarding and clinical issues for LE staff. To be fully equipped to independently manage clinical risk safely and in line with all LE policies and procedures, in consultation with the member of staff raising a safeguarding concern. Coordinate the safe check-in and check-out of all clinical staff scheduled to work during the shift. Oversee the management of any risk/safeguarding concerns ensuring that relevant paperwork is completed and signed off within adequate timeframes. Support and advise staff to help them feel confident in dealing with risk, safeguarding and child protection matters. Support staff during the referral, triage and assessment process Liaise with the SMT and the local authority designated officer(s) (LADO) for child protection concerns in cases which concern a staff member Act as a point of contact and liaise with relevant 3rd party agencies/professionals on matters of risk, safeguarding and child protection Report cases to the police where a crime may have been committed Communicate relevant safeguarding issues to the SMT Work with the SMT to ensure that LE s safeguarding and child protection policy is reviewed annually (as a minimum) and that the procedures and implementation are updated and reviewed regularly Understand the importance of information sharing, both internally and with safeguarding partners, other agencies and organisations ensuring that accurate records are shared confidentially About You You could already be working as part of a safeguarding team and looking for the next step in your career. You might have years of experience working in other sectors and are now looking for a change within a rapidly growing charity. To succeed in the role of Safeguarding Lead you will have: Expert knowledge of legislation and guidance on safeguarding and working with vulnerable adults, children & young people, including knowledge of the responsibilities of other agencies Significant experience in managing risk and the policies, procedures, and process maps for escalating risk as appropriate through relevant third-party agencies Qualification and/or a minimum of three years experience in managing safeguarding in an education, community, health / social care setting Three years post-qualification experience working in a helping profession Ability to work with conflict and emotionally distressing content. Good knowledge and understanding of Trauma Informed Care and Adverse Childhood Experiences Experience in managing risk around single and complex trauma An understanding of mental health services in the voluntary sector Benefits include: Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to the organisation Values-driven organisation supporting vulnerable people across England Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice Annual Training and CPD Allowance to support growth and career development We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working Access to free and confidential counselling provided through LE s Insurance Provider, to support staff welfare Pension contribution at 3% Daily informal communications with colleagues via remote platforms Annual Christmas celebration with colleagues To fulfil the role, you must abode within the UK and have the right to work in the UK. About the Organisation They are a leading third-sector, mental health organisation, with its headquarters in Knowsley, Merseyside. The organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services. Holding a full BACP Service Accreditation for its adult and CYP services (the first organisation to achieve BACP accreditation in Merseyside in 2004) the organisation is continuing to grow and now offers services in Merseyside, Cheshire, Lincolnshire, Essex, South Yorkshire, Coventry and Warwickshire, Kent & Medway, Thames Valley, Hampshire & the IOW and Lancashire. You may also have experience in areas such as Compliance and Governance, Safeguarding, Child Safeguarding, Adult Safeguarding, Safeguarding Practitioner, Designated Safeguarding Lead, Team Manager Safeguarding, Head of Safeguarding, Safeguarding Officer, Safeguarding & Welfare Manager, Safeguarding Quality Assurance Manager, Social Work Senior Manager, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Safeguarding Lead We have a unique opportunity within a rapidly growing Organisation for an individual with an approachable attitude and a commitment to promoting a positive working environment to support all staff in matters of risk, safeguarding and child protection. Position: Safeguarding Lead Location: Liverpool/Hybrid Hours: Full time 35 hours per week. (Would consider a job share with two people) Salary: £28,226 to £32,798 per annum Contract: Permanent Closing Date: Sunday 21st April 2024 at 23:59pm Interview date: Wednesday 24th and Thursday 25th April 2024 The Role The Safeguarding Lead will bring their extensive knowledge and experience to this role to offer the highest level of support for LE staff and all of our client groups (including children, young people and adults). There would be a requirement to take lead responsibility for safeguarding and child protection across the Organisation and take part in strategy discussions and inter-agency meetings. They will advise, train, and support all members of staff on risk, incident, safeguarding, and child protection matters, and liaise with relevant third-party agencies such as the local authority and police. The role is subject to receiving satisfactory references and a probationary period. Main areas of responsibility include: To act as a source of support, advice, and expertise in managing safeguarding and clinical issues for LE staff. To be fully equipped to independently manage clinical risk safely and in line with all LE policies and procedures, in consultation with the member of staff raising a safeguarding concern. Coordinate the safe check-in and check-out of all clinical staff scheduled to work during the shift. Oversee the management of any risk/safeguarding concerns ensuring that relevant paperwork is completed and signed off within adequate timeframes. Support and advise staff to help them feel confident in dealing with risk, safeguarding and child protection matters. Support staff during the referral, triage and assessment process Liaise with the SMT and the local authority designated officer(s) (LADO) for child protection concerns in cases which concern a staff member Act as a point of contact and liaise with relevant 3rd party agencies/professionals on matters of risk, safeguarding and child protection Report cases to the police where a crime may have been committed Communicate relevant safeguarding issues to the SMT Work with the SMT to ensure that LE s safeguarding and child protection policy is reviewed annually (as a minimum) and that the procedures and implementation are updated and reviewed regularly Understand the importance of information sharing, both internally and with safeguarding partners, other agencies and organisations ensuring that accurate records are shared confidentially About You You could already be working as part of a safeguarding team and looking for the next step in your career. You might have years of experience working in other sectors and are now looking for a change within a rapidly growing charity. To succeed in the role of Safeguarding Lead you will have: Expert knowledge of legislation and guidance on safeguarding and working with vulnerable adults, children & young people, including knowledge of the responsibilities of other agencies Significant experience in managing risk and the policies, procedures, and process maps for escalating risk as appropriate through relevant third-party agencies Qualification and/or a minimum of three years experience in managing safeguarding in an education, community, health / social care setting Three years post-qualification experience working in a helping profession Ability to work with conflict and emotionally distressing content. Good knowledge and understanding of Trauma Informed Care and Adverse Childhood Experiences Experience in managing risk around single and complex trauma An understanding of mental health services in the voluntary sector Benefits include: Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to the organisation Values-driven organisation supporting vulnerable people across England Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice Annual Training and CPD Allowance to support growth and career development We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working Access to free and confidential counselling provided through LE s Insurance Provider, to support staff welfare Pension contribution at 3% Daily informal communications with colleagues via remote platforms Annual Christmas celebration with colleagues To fulfil the role, you must abode within the UK and have the right to work in the UK. About the Organisation They are a leading third-sector, mental health organisation, with its headquarters in Knowsley, Merseyside. The organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services. Holding a full BACP Service Accreditation for its adult and CYP services (the first organisation to achieve BACP accreditation in Merseyside in 2004) the organisation is continuing to grow and now offers services in Merseyside, Cheshire, Lincolnshire, Essex, South Yorkshire, Coventry and Warwickshire, Kent & Medway, Thames Valley, Hampshire & the IOW and Lancashire. You may also have experience in areas such as Compliance and Governance, Safeguarding, Child Safeguarding, Adult Safeguarding, Safeguarding Practitioner, Designated Safeguarding Lead, Team Manager Safeguarding, Head of Safeguarding, Safeguarding Officer, Safeguarding & Welfare Manager, Safeguarding Quality Assurance Manager, Social Work Senior Manager, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate - to protect the public, enable positive change and ultimately improve people's lives. The internal quality assurance and customer experience team sits within our people and business support directorate. The team has a varied and rewarding remit which includes developing and implementing quality standards and frameworks; providing assurance that departments (in particular our regulatory functions) are operating effectively in line with our overarching statutory purpose to protect the public and identifying and promoting improvements in those areas; managing the relationship with our oversight body, the Professional Standards Authority, and leading our feedback and complaints processes. Purpose of the role The role of corporate feedback and complaints manager is an operational position which supports our culture of continuous improvement. You will manage the development and delivery of our corporate feedback and complaints processes; investigating and responding to a range of feedback and complaints. You will act as a source of advice and guidance on providing good customer service and resolving disputes at the earliest opportunity. You will use the data and insights gathered through feedback and complaint to identify learning and improvements which support our strategic aims and overarching statutory purpose to protect the public. What you will do Develop relevant policies, procedures, guidance and systems to support our corporate feedback and complaints processes, ensuring that these are updated, seeking the views of those using or affected by them. Investigate corporate feedback and complaints, working with colleagues and complainants/customers, ensuring investigations are robust, independent, and focused on a positive resolution. Under the supervision of the head of internal quality assurance and customer experience investigate and draft responses to complex and/or high-profile complaints. Analysing and interrogating information from various sources to support robust conclusions. Provide support and appropriate advice to complainants, and those raising concerns or providing feedback to assist them through our feedback and complaints processes, adapting your approach as necessary to ensure equity of access for all. Provide effective line management of the corporate feedback and complaints officer, providing guidance, support, and identifying and implementing learning opportunities for their professional development. Support the design and development of service standards and quality, ensuring that these are monitored and adhered to. As a subject matter expert, offer information, advice and guidance to colleagues on customer service, dispute resolution, and feedback and complaint handling. Monitor and report on the implementation of corrective/improvement actions arising from recommendations made by the team, escalating delays to the head of internal quality assurance and customer experience where appropriate. Undertake regular analysis of data obtained through feedback and complaints to identify and share lessons learnt to support improvement across the organisation. Draft regular and ad-hoc reports in relation to feedback and complaints to provide the head of internal quality assurance and customer experience with an overview of the risks and opportunities identified through the feedback received. Build and maintain strong professional relationships across teams and directorates, and with key external customers, contribute to departmental planning to support the delivery of our corporate objectives. Develop and maintain your knowledge of the work of teams across the organisation to ensure you can support customers and the organisation in the most effective way. Your skills, knowledge and experience Proven experience of investigating complex and sensitive complaints, customer feedback or queries in line with defined standards, principles and policies, managing the needs and expectations of a wide range of customer. Excellent analytical skills and an ability to collate and critically evaluate information from multiple sources and use this to support your decision making within deadlines. Experience of reviewing, developing and implementing policies, procedures and systems. A degree / equivalent customer service qualification, or relevant professional experience. Excellent customer service and influencing skills, with proven ability to effectively handle sensitive situations with tact, diplomacy and professionalism. An understanding, or the ability to quickly develop an understanding, of professional regulation and the social work sector. The ability to tailor assistance for customers when needed, for example those who may be vulnerable, have English as a second language and/ or have other needs that may require support or adjustments. Excellent written and oral communication skills including the ability to draft, and review the drafting of, clear and comprehensive correspondence, reports and presentations for a range of customers, often addressing difficult and/ or contentious issues. Excellent time management skills with the ability to respond to changing priorities and conflicting timescales to ensure the objectives of the team are met. A track record of respectful, open and honest behaviour including a demonstrable commitment to inclusion and diversity. Strong influencing skills with a demonstrable ability to identify improvements and influence others to help drive forward change. Details Job type: Permanent. Working pattern: Full-time role. However, a job share and/or compressed hours will be considered, subject to business needs. Salary: £41,325 per year, rising to £43,560 per year after successful completion of a 6-month probationary period. Location: Sheffield/hybrid remote. Benefits: flexible working, contributory pension, life insurance and upcoming benefits portal. Interview date: 29 May 2024 Application During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.
Apr 16, 2024
Full time
Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate - to protect the public, enable positive change and ultimately improve people's lives. The internal quality assurance and customer experience team sits within our people and business support directorate. The team has a varied and rewarding remit which includes developing and implementing quality standards and frameworks; providing assurance that departments (in particular our regulatory functions) are operating effectively in line with our overarching statutory purpose to protect the public and identifying and promoting improvements in those areas; managing the relationship with our oversight body, the Professional Standards Authority, and leading our feedback and complaints processes. Purpose of the role The role of corporate feedback and complaints manager is an operational position which supports our culture of continuous improvement. You will manage the development and delivery of our corporate feedback and complaints processes; investigating and responding to a range of feedback and complaints. You will act as a source of advice and guidance on providing good customer service and resolving disputes at the earliest opportunity. You will use the data and insights gathered through feedback and complaint to identify learning and improvements which support our strategic aims and overarching statutory purpose to protect the public. What you will do Develop relevant policies, procedures, guidance and systems to support our corporate feedback and complaints processes, ensuring that these are updated, seeking the views of those using or affected by them. Investigate corporate feedback and complaints, working with colleagues and complainants/customers, ensuring investigations are robust, independent, and focused on a positive resolution. Under the supervision of the head of internal quality assurance and customer experience investigate and draft responses to complex and/or high-profile complaints. Analysing and interrogating information from various sources to support robust conclusions. Provide support and appropriate advice to complainants, and those raising concerns or providing feedback to assist them through our feedback and complaints processes, adapting your approach as necessary to ensure equity of access for all. Provide effective line management of the corporate feedback and complaints officer, providing guidance, support, and identifying and implementing learning opportunities for their professional development. Support the design and development of service standards and quality, ensuring that these are monitored and adhered to. As a subject matter expert, offer information, advice and guidance to colleagues on customer service, dispute resolution, and feedback and complaint handling. Monitor and report on the implementation of corrective/improvement actions arising from recommendations made by the team, escalating delays to the head of internal quality assurance and customer experience where appropriate. Undertake regular analysis of data obtained through feedback and complaints to identify and share lessons learnt to support improvement across the organisation. Draft regular and ad-hoc reports in relation to feedback and complaints to provide the head of internal quality assurance and customer experience with an overview of the risks and opportunities identified through the feedback received. Build and maintain strong professional relationships across teams and directorates, and with key external customers, contribute to departmental planning to support the delivery of our corporate objectives. Develop and maintain your knowledge of the work of teams across the organisation to ensure you can support customers and the organisation in the most effective way. Your skills, knowledge and experience Proven experience of investigating complex and sensitive complaints, customer feedback or queries in line with defined standards, principles and policies, managing the needs and expectations of a wide range of customer. Excellent analytical skills and an ability to collate and critically evaluate information from multiple sources and use this to support your decision making within deadlines. Experience of reviewing, developing and implementing policies, procedures and systems. A degree / equivalent customer service qualification, or relevant professional experience. Excellent customer service and influencing skills, with proven ability to effectively handle sensitive situations with tact, diplomacy and professionalism. An understanding, or the ability to quickly develop an understanding, of professional regulation and the social work sector. The ability to tailor assistance for customers when needed, for example those who may be vulnerable, have English as a second language and/ or have other needs that may require support or adjustments. Excellent written and oral communication skills including the ability to draft, and review the drafting of, clear and comprehensive correspondence, reports and presentations for a range of customers, often addressing difficult and/ or contentious issues. Excellent time management skills with the ability to respond to changing priorities and conflicting timescales to ensure the objectives of the team are met. A track record of respectful, open and honest behaviour including a demonstrable commitment to inclusion and diversity. Strong influencing skills with a demonstrable ability to identify improvements and influence others to help drive forward change. Details Job type: Permanent. Working pattern: Full-time role. However, a job share and/or compressed hours will be considered, subject to business needs. Salary: £41,325 per year, rising to £43,560 per year after successful completion of a 6-month probationary period. Location: Sheffield/hybrid remote. Benefits: flexible working, contributory pension, life insurance and upcoming benefits portal. Interview date: 29 May 2024 Application During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.
Safeguarding Lead We have a unique opportunity within a rapidly growing Organisation for an individual with an approachable attitude and a commitment to promoting a positive working environment to support all staff in matters of risk, safeguarding and child protection. Position: Safeguarding Lead Location: Liverpool/Hybrid Hours: Full time 35 hours per week. (Would consider a job share with two people) Salary: £28,226 to £32,798 per annum Contract: Permanent Closing Date: Sunday 21st April 2024 at 23:59pm Interview date: Wednesday 24th and Thursday 25th April 2024 The Role The Safeguarding Lead will bring their extensive knowledge and experience to this role to offer the highest level of support for LE staff and all of our client groups (including children, young people and adults). There would be a requirement to take lead responsibility for safeguarding and child protection across the Organisation and take part in strategy discussions and inter-agency meetings. They will advise, train, and support all members of staff on risk, incident, safeguarding, and child protection matters, and liaise with relevant third-party agencies such as the local authority and police. The role is subject to receiving satisfactory references and a probationary period. Main areas of responsibility include: To act as a source of support, advice, and expertise in managing safeguarding and clinical issues for LE staff. To be fully equipped to independently manage clinical risk safely and in line with all LE policies and procedures, in consultation with the member of staff raising a safeguarding concern. Coordinate the safe check-in and check-out of all clinical staff scheduled to work during the shift. Oversee the management of any risk/safeguarding concerns ensuring that relevant paperwork is completed and signed off within adequate timeframes. Support and advise staff to help them feel confident in dealing with risk, safeguarding and child protection matters. Support staff during the referral, triage and assessment process Liaise with the SMT and the local authority designated officer(s) (LADO) for child protection concerns in cases which concern a staff member Act as a point of contact and liaise with relevant 3rd party agencies/professionals on matters of risk, safeguarding and child protection Report cases to the police where a crime may have been committed Communicate relevant safeguarding issues to the SMT Work with the SMT to ensure that LE s safeguarding and child protection policy is reviewed annually (as a minimum) and that the procedures and implementation are updated and reviewed regularly Understand the importance of information sharing, both internally and with safeguarding partners, other agencies and organisations ensuring that accurate records are shared confidentially About You You could already be working as part of a safeguarding team and looking for the next step in your career. You might have years of experience working in other sectors and are now looking for a change within a rapidly growing charity. To succeed in the role of Safeguarding Lead you will have: Expert knowledge of legislation and guidance on safeguarding and working with vulnerable adults, children & young people, including knowledge of the responsibilities of other agencies Significant experience in managing risk and the policies, procedures, and process maps for escalating risk as appropriate through relevant third-party agencies Qualification and/or a minimum of three years experience in managing safeguarding in an education, community, health / social care setting Three years post-qualification experience working in a helping profession Ability to work with conflict and emotionally distressing content. Good knowledge and understanding of Trauma Informed Care and Adverse Childhood Experiences Experience in managing risk around single and complex trauma An understanding of mental health services in the voluntary sector Benefits include: Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to the organisation Values-driven organisation supporting vulnerable people across England Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice Annual Training and CPD Allowance to support growth and career development We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working Access to free and confidential counselling provided through LE s Insurance Provider, to support staff welfare Pension contribution at 3% Daily informal communications with colleagues via remote platforms Annual Christmas celebration with colleagues To fulfil the role, you must abode within the UK and have the right to work in the UK. About the Organisation They are a leading third-sector, mental health organisation, with its headquarters in Knowsley, Merseyside. The organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services. Holding a full BACP Service Accreditation for its adult and CYP services (the first organisation to achieve BACP accreditation in Merseyside in 2004) the organisation is continuing to grow and now offers services in Merseyside, Cheshire, Lincolnshire, Essex, South Yorkshire, Coventry and Warwickshire, Kent & Medway, Thames Valley, Hampshire & the IOW and Lancashire. You may also have experience in areas such as Compliance and Governance, Safeguarding, Child Safeguarding, Adult Safeguarding, Safeguarding Practitioner, Designated Safeguarding Lead, Team Manager Safeguarding, Head of Safeguarding, Safeguarding Officer, Safeguarding & Welfare Manager, Safeguarding Quality Assurance Manager, Social Work Senior Manager, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Safeguarding Lead We have a unique opportunity within a rapidly growing Organisation for an individual with an approachable attitude and a commitment to promoting a positive working environment to support all staff in matters of risk, safeguarding and child protection. Position: Safeguarding Lead Location: Liverpool/Hybrid Hours: Full time 35 hours per week. (Would consider a job share with two people) Salary: £28,226 to £32,798 per annum Contract: Permanent Closing Date: Sunday 21st April 2024 at 23:59pm Interview date: Wednesday 24th and Thursday 25th April 2024 The Role The Safeguarding Lead will bring their extensive knowledge and experience to this role to offer the highest level of support for LE staff and all of our client groups (including children, young people and adults). There would be a requirement to take lead responsibility for safeguarding and child protection across the Organisation and take part in strategy discussions and inter-agency meetings. They will advise, train, and support all members of staff on risk, incident, safeguarding, and child protection matters, and liaise with relevant third-party agencies such as the local authority and police. The role is subject to receiving satisfactory references and a probationary period. Main areas of responsibility include: To act as a source of support, advice, and expertise in managing safeguarding and clinical issues for LE staff. To be fully equipped to independently manage clinical risk safely and in line with all LE policies and procedures, in consultation with the member of staff raising a safeguarding concern. Coordinate the safe check-in and check-out of all clinical staff scheduled to work during the shift. Oversee the management of any risk/safeguarding concerns ensuring that relevant paperwork is completed and signed off within adequate timeframes. Support and advise staff to help them feel confident in dealing with risk, safeguarding and child protection matters. Support staff during the referral, triage and assessment process Liaise with the SMT and the local authority designated officer(s) (LADO) for child protection concerns in cases which concern a staff member Act as a point of contact and liaise with relevant 3rd party agencies/professionals on matters of risk, safeguarding and child protection Report cases to the police where a crime may have been committed Communicate relevant safeguarding issues to the SMT Work with the SMT to ensure that LE s safeguarding and child protection policy is reviewed annually (as a minimum) and that the procedures and implementation are updated and reviewed regularly Understand the importance of information sharing, both internally and with safeguarding partners, other agencies and organisations ensuring that accurate records are shared confidentially About You You could already be working as part of a safeguarding team and looking for the next step in your career. You might have years of experience working in other sectors and are now looking for a change within a rapidly growing charity. To succeed in the role of Safeguarding Lead you will have: Expert knowledge of legislation and guidance on safeguarding and working with vulnerable adults, children & young people, including knowledge of the responsibilities of other agencies Significant experience in managing risk and the policies, procedures, and process maps for escalating risk as appropriate through relevant third-party agencies Qualification and/or a minimum of three years experience in managing safeguarding in an education, community, health / social care setting Three years post-qualification experience working in a helping profession Ability to work with conflict and emotionally distressing content. Good knowledge and understanding of Trauma Informed Care and Adverse Childhood Experiences Experience in managing risk around single and complex trauma An understanding of mental health services in the voluntary sector Benefits include: Face-to-face training, induction and warm welcome provided at our headquarters in the North West to meet colleagues and welcome you to the organisation Values-driven organisation supporting vulnerable people across England Work within a BACP-Accredited Organisation that delivers support recognised by the Support After Suicide Partnership and Public Health England as best practice Annual Training and CPD Allowance to support growth and career development We support flexible home working practices and you will be supplied with an iPhone and laptop, plus a DSE Assessment during induction to support safe and comfortable home working Access to free and confidential counselling provided through LE s Insurance Provider, to support staff welfare Pension contribution at 3% Daily informal communications with colleagues via remote platforms Annual Christmas celebration with colleagues To fulfil the role, you must abode within the UK and have the right to work in the UK. About the Organisation They are a leading third-sector, mental health organisation, with its headquarters in Knowsley, Merseyside. The organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services. Holding a full BACP Service Accreditation for its adult and CYP services (the first organisation to achieve BACP accreditation in Merseyside in 2004) the organisation is continuing to grow and now offers services in Merseyside, Cheshire, Lincolnshire, Essex, South Yorkshire, Coventry and Warwickshire, Kent & Medway, Thames Valley, Hampshire & the IOW and Lancashire. You may also have experience in areas such as Compliance and Governance, Safeguarding, Child Safeguarding, Adult Safeguarding, Safeguarding Practitioner, Designated Safeguarding Lead, Team Manager Safeguarding, Head of Safeguarding, Safeguarding Officer, Safeguarding & Welfare Manager, Safeguarding Quality Assurance Manager, Social Work Senior Manager, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Elective Home Education Officer - Children and Young People's Service - Normanton Are you a passionate, dedicated Education Officer looking for your next role? 4Recruitment Services are recruiting an Elective Home Education Officer to join a team based in Normanton. Umbrella Rate: £19.03 per hour Duration: 3 months initially Hours: Monday to Friday, 9am - 4.30pm, 37 hrs/week - Hybrid Home Education Officer role: Full JD Available Work in conjunction with Education Welfare Officers in assisting with elective home education Manage a caseload of electively home educated pupils, ensuring every child receives a suitable education Maintain Wakefield Education Welfare Service register for EHE pupils Adopting a whole family approach, in order to reduce risk and improving outcomes for children Liaise with EHE parents/carers, receiving reports of work undertaken Participate in assessments Establish the reason for absences having an awareness and recognition of the needs of individual family's Liaise with parents and carers through giving advice and guidance then referring to early help or social services where appropriate when there is a safeguarding concern Develop and deliver, a coherent plan of proven and innovative interventions to families develop and implement attendance improvement projects alongside school staff Monitor data from schools and work with them on improving their performance indicators for attendance Promote school attendance via attendance strategies, assemblies, punctuality clinics, open evenings, parents' evenings etc Contribute to School Inclusion Reviews, attend Annual Reviews and meetings concerning children with special needs who are part of your case load Lead and attend multi-agency meetings to help support a better outcome for the family and inevitably improve the child/ young person's school attendance Ensure that all documentation including, written reports and information relating to individual cases of interventions is accurate, timely and entered onto appropriate management systems Essential Requirements UK Driving Licence, access to a vehicle, business insurance A good standard of Educational and/or vocational qualifications to A level standard, including Maths and English at GCSE Grade A-C or equivalent Experience of working within an educational based setting Substantial experience of working with 'hard to reach' individuals, parents, young people and children, with complex and challenging needs Experience in giving guidance, in relation to education welfare service provision to; schools, attendance staff, Headteacher, governors and other multi agency partners Experience of understanding issues that impact children and families as they relate to irregular school attendance and overall well-being Experience in using IT systems - full understanding and good working practice of data protection and safeguarding You Must Have Right to Live & Work in the UK Enhanced Child DBS registered to the update service We also offer an outstanding referral scheme for any Education Officer friends or colleagues. If you are an Education Officer and would like to express your interest, please contact us for this great opportunity by calling on and speak to Sammy Davis Or email on, Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
Apr 15, 2024
Full time
Elective Home Education Officer - Children and Young People's Service - Normanton Are you a passionate, dedicated Education Officer looking for your next role? 4Recruitment Services are recruiting an Elective Home Education Officer to join a team based in Normanton. Umbrella Rate: £19.03 per hour Duration: 3 months initially Hours: Monday to Friday, 9am - 4.30pm, 37 hrs/week - Hybrid Home Education Officer role: Full JD Available Work in conjunction with Education Welfare Officers in assisting with elective home education Manage a caseload of electively home educated pupils, ensuring every child receives a suitable education Maintain Wakefield Education Welfare Service register for EHE pupils Adopting a whole family approach, in order to reduce risk and improving outcomes for children Liaise with EHE parents/carers, receiving reports of work undertaken Participate in assessments Establish the reason for absences having an awareness and recognition of the needs of individual family's Liaise with parents and carers through giving advice and guidance then referring to early help or social services where appropriate when there is a safeguarding concern Develop and deliver, a coherent plan of proven and innovative interventions to families develop and implement attendance improvement projects alongside school staff Monitor data from schools and work with them on improving their performance indicators for attendance Promote school attendance via attendance strategies, assemblies, punctuality clinics, open evenings, parents' evenings etc Contribute to School Inclusion Reviews, attend Annual Reviews and meetings concerning children with special needs who are part of your case load Lead and attend multi-agency meetings to help support a better outcome for the family and inevitably improve the child/ young person's school attendance Ensure that all documentation including, written reports and information relating to individual cases of interventions is accurate, timely and entered onto appropriate management systems Essential Requirements UK Driving Licence, access to a vehicle, business insurance A good standard of Educational and/or vocational qualifications to A level standard, including Maths and English at GCSE Grade A-C or equivalent Experience of working within an educational based setting Substantial experience of working with 'hard to reach' individuals, parents, young people and children, with complex and challenging needs Experience in giving guidance, in relation to education welfare service provision to; schools, attendance staff, Headteacher, governors and other multi agency partners Experience of understanding issues that impact children and families as they relate to irregular school attendance and overall well-being Experience in using IT systems - full understanding and good working practice of data protection and safeguarding You Must Have Right to Live & Work in the UK Enhanced Child DBS registered to the update service We also offer an outstanding referral scheme for any Education Officer friends or colleagues. If you are an Education Officer and would like to express your interest, please contact us for this great opportunity by calling on and speak to Sammy Davis Or email on, Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
Thanks for stopping by! We're Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare - and that all starts with our brilliant team. We are the UK's largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers - we're proud of our people, who love working together to enhance patient experiences for the better. It's why every year, we help over 2 million people speak to a GP or ANP by video or phone, anywhere in the world. Our story started back in 2013, and as we continue to grow, we're looking for the very best talent to help us achieve our ambitious goals. If you're highly motivated and would love to work with us as we continue to grow, then we would love to hear from you Your new role: Overseeing and managing: Risk and non-clinical Regulatory compliance across Doctor Care Anywhere Group PLC and subsidiaries. Direct Line management of: Risk Manager, Data Privacy Manager, Compliance Manager The HRC leads the development and delivery of DCA's risk management and compliance strategy and is responsible for ensuring the business has effective systems, procedures and controls for compliance with requirements and standards under the regulatory system. The HRC will lead a dedicated team that is responsible for the oversight and management of risk, compliance and data privacy. The HRC will work closely with the Head of Quality and Clinical Governance, and reporting to the Executive Leadership Team and the Audit and Risk Management Committee of the Board. The HRC is responsible for monitoring compliance with non-clinical regulations, including medical device regulation, data privacy, information security and relevant ISO accreditations, working in collaboration with first line management. The HRC is adept at interpreting regulations, developing appropriate policies, and monitoring ongoing compliance. Salary: £70,000 pa - Hybrid: Occasional travel to London office. Compliance Responsible for non-clinical regulatory compliance, ensuring adequate internal control structures and policies are in place; working with the Head of Quality and Clinical Governance to ensure compliance with all regulations that apply to DCA Horizon-scan for changes in applicable laws and regulations Assess the impact of new regulations and standards, working with the General Counsel, and work with relevant teams to adapt policies and processes to enable compliance. Manage DCA's policy universe, ensuring that policies are owned, developed, approved and implemented, updated when required, and that colleagues understand their responsibilities under those policies. Develop and deliver the compliance monitoring plan to provide continuous assurance of DCA's compliance with policies and regulations. Data Privacy Lead the Data Privacy team to manage DCA's obligations under the applicable data privacy regulations (including subject access requests, erasure, rectification, data privacy impact assessments) Guide and support the business teams (e.g. Clinical Operations, Patient Experience, Sales and Account Management) in understanding how data requests or issues should be handled, and in developing the necessary procedures. Engage and work with the Data Privacy Officer (outsourced service) to deal with data privacy incidents. Support first line teams in dealing with privacy questionnaires from external stakeholders. Risk Lead the Risk function, developing DCA's risk management strategy (including risk appetite) for ELT and Board approval, overseeing and managing the identification, assessment, management and reporting of risks and ensuring that corporate and clinical risk management is effective (DCB 0129 and DCB 0160) Develop colleagues' skills and awareness of risk management Medical Devices Lead DCA's compliance with all applicable medical device regulations, acting as the subject matter expert in DCA, procuring external consultancy support where necessary (e.g. for regulatory and quality management). Work with the clinical governance team members to establish and maintain technical files, product markings and Declarations of Conformity for the organisation's products, in compliance with applicable GB medical device regulations and EU MDR (if required). Develop, and monitor compliance with, policies for post market surveillance, complaint, and vigilance processes. Develop policies, standard operating procedures or work instructions plus other management system and regulatory control documents. Undertake, coordinate and complete investigations for complaints relating to medical device functionality ISO/Business Continuity Manage DCA's compliance with selected ISO certifications - such as ISO 27001 (Information Security), 9001 (Quality Management), and ISO 13485 (Medical Device QMS). Ensure that QMS processes are established, implemented, and maintained, including internal audit processes. Coordinate and manage the ISO audit on an annual basis and for recertification Oversee the organisation's business continuity and operational resilience plans and processes, working with first line management in both clinical and non-clinical areas Key attributes/ "person specification" Experience in a similar role leading risk management and regulatory compliance is essential. The ideal candidate will have an understanding of regulatory compliance for Software as a Medical Device. Experience of implementation of, and compliance with, ISO standards (e.g., ISO 9001, ISO 13485, ISO 27001). Excellent planning, organisational, IT and strong technical writing skills. Able to solve problems at an operational and strategic level and manage multiple priorities. Skills in quantitative and analytical calculations to support risk assessment and mitigation. Able to collaborate with, influence and educate colleagues about risk and compliance-related matters. An understanding of technology systems and their related risks Able to set goals and meet project deadlines. Effective communication skills, both oral and written. We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us! When you're part of the team you will have access to: Free Private Medical Insurance : We've got you covered! Doctor Care Anywhere subscription : For you and 5 of your loved ones, Get ready to enjoy health consultations on the go! Company Bonus : We love rewarding our team for their dedication and achievements. ️ 25 Days Holiday + Bank Holidays : You've earned it! Enjoy time off to recharge, explore, and make incredible memories. Birthday Day Off : Go and celebrate however you like! Buy' up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing Charity Days : Join us in giving back to the community! We're all about making a difference together. Enhanced Maternity and Paternity Pay : We've got your back with extra support during this special time. Life Assurance : Peace of mind for you and your loved ones. Bike2Work Scheme : We love an eco-friendly commute! Cross-Team Collaboration Opportunities : Join the fun in our autonomous work environment with plenty of chances to collaborate and shine. Remote/Flexible Working : Work where you're comfortable, and we'll even help you set up your home office! Development Opportunities : Get ready to grow, learn, and make strides in your career! Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks.
Apr 15, 2024
Full time
Thanks for stopping by! We're Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare - and that all starts with our brilliant team. We are the UK's largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers - we're proud of our people, who love working together to enhance patient experiences for the better. It's why every year, we help over 2 million people speak to a GP or ANP by video or phone, anywhere in the world. Our story started back in 2013, and as we continue to grow, we're looking for the very best talent to help us achieve our ambitious goals. If you're highly motivated and would love to work with us as we continue to grow, then we would love to hear from you Your new role: Overseeing and managing: Risk and non-clinical Regulatory compliance across Doctor Care Anywhere Group PLC and subsidiaries. Direct Line management of: Risk Manager, Data Privacy Manager, Compliance Manager The HRC leads the development and delivery of DCA's risk management and compliance strategy and is responsible for ensuring the business has effective systems, procedures and controls for compliance with requirements and standards under the regulatory system. The HRC will lead a dedicated team that is responsible for the oversight and management of risk, compliance and data privacy. The HRC will work closely with the Head of Quality and Clinical Governance, and reporting to the Executive Leadership Team and the Audit and Risk Management Committee of the Board. The HRC is responsible for monitoring compliance with non-clinical regulations, including medical device regulation, data privacy, information security and relevant ISO accreditations, working in collaboration with first line management. The HRC is adept at interpreting regulations, developing appropriate policies, and monitoring ongoing compliance. Salary: £70,000 pa - Hybrid: Occasional travel to London office. Compliance Responsible for non-clinical regulatory compliance, ensuring adequate internal control structures and policies are in place; working with the Head of Quality and Clinical Governance to ensure compliance with all regulations that apply to DCA Horizon-scan for changes in applicable laws and regulations Assess the impact of new regulations and standards, working with the General Counsel, and work with relevant teams to adapt policies and processes to enable compliance. Manage DCA's policy universe, ensuring that policies are owned, developed, approved and implemented, updated when required, and that colleagues understand their responsibilities under those policies. Develop and deliver the compliance monitoring plan to provide continuous assurance of DCA's compliance with policies and regulations. Data Privacy Lead the Data Privacy team to manage DCA's obligations under the applicable data privacy regulations (including subject access requests, erasure, rectification, data privacy impact assessments) Guide and support the business teams (e.g. Clinical Operations, Patient Experience, Sales and Account Management) in understanding how data requests or issues should be handled, and in developing the necessary procedures. Engage and work with the Data Privacy Officer (outsourced service) to deal with data privacy incidents. Support first line teams in dealing with privacy questionnaires from external stakeholders. Risk Lead the Risk function, developing DCA's risk management strategy (including risk appetite) for ELT and Board approval, overseeing and managing the identification, assessment, management and reporting of risks and ensuring that corporate and clinical risk management is effective (DCB 0129 and DCB 0160) Develop colleagues' skills and awareness of risk management Medical Devices Lead DCA's compliance with all applicable medical device regulations, acting as the subject matter expert in DCA, procuring external consultancy support where necessary (e.g. for regulatory and quality management). Work with the clinical governance team members to establish and maintain technical files, product markings and Declarations of Conformity for the organisation's products, in compliance with applicable GB medical device regulations and EU MDR (if required). Develop, and monitor compliance with, policies for post market surveillance, complaint, and vigilance processes. Develop policies, standard operating procedures or work instructions plus other management system and regulatory control documents. Undertake, coordinate and complete investigations for complaints relating to medical device functionality ISO/Business Continuity Manage DCA's compliance with selected ISO certifications - such as ISO 27001 (Information Security), 9001 (Quality Management), and ISO 13485 (Medical Device QMS). Ensure that QMS processes are established, implemented, and maintained, including internal audit processes. Coordinate and manage the ISO audit on an annual basis and for recertification Oversee the organisation's business continuity and operational resilience plans and processes, working with first line management in both clinical and non-clinical areas Key attributes/ "person specification" Experience in a similar role leading risk management and regulatory compliance is essential. The ideal candidate will have an understanding of regulatory compliance for Software as a Medical Device. Experience of implementation of, and compliance with, ISO standards (e.g., ISO 9001, ISO 13485, ISO 27001). Excellent planning, organisational, IT and strong technical writing skills. Able to solve problems at an operational and strategic level and manage multiple priorities. Skills in quantitative and analytical calculations to support risk assessment and mitigation. Able to collaborate with, influence and educate colleagues about risk and compliance-related matters. An understanding of technology systems and their related risks Able to set goals and meet project deadlines. Effective communication skills, both oral and written. We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us! When you're part of the team you will have access to: Free Private Medical Insurance : We've got you covered! Doctor Care Anywhere subscription : For you and 5 of your loved ones, Get ready to enjoy health consultations on the go! Company Bonus : We love rewarding our team for their dedication and achievements. ️ 25 Days Holiday + Bank Holidays : You've earned it! Enjoy time off to recharge, explore, and make incredible memories. Birthday Day Off : Go and celebrate however you like! Buy' up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing Charity Days : Join us in giving back to the community! We're all about making a difference together. Enhanced Maternity and Paternity Pay : We've got your back with extra support during this special time. Life Assurance : Peace of mind for you and your loved ones. Bike2Work Scheme : We love an eco-friendly commute! Cross-Team Collaboration Opportunities : Join the fun in our autonomous work environment with plenty of chances to collaborate and shine. Remote/Flexible Working : Work where you're comfortable, and we'll even help you set up your home office! Development Opportunities : Get ready to grow, learn, and make strides in your career! Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks.