Grocery Retail Commercial Manager Worcestershire 45,000 to 55,000 + bonus Are you ready to take the next big step in your career? We are seeking an experienced Commercial Manager to join our client and play a pivotal role in expanding their renowned brand across both domestic and international markets. This is a fantastic opportunity to contribute to a growing company that values innovation and excellence in the bustling food and beverage sector. About the Role: As Commercial Manager, you will develop and execute comprehensive business plans with major grocery accounts to drive growth and achieve sales targets. Your role will be integral in forging strong relationships with key internal stakeholders across Marketing, Customer Marketing, and Supply Chain to ensure the seamless execution of strategies. Key Responsibilities: Develop joint business plans to amplify business growth. Manage personal budgets and P&L while closely monitoring performance metrics. Foster outstanding relationships with buyers to maximize business opportunities and implement successful promotions. Stay proactive, seizing ad-hoc promotional opportunities and ensuring all marketing initiatives are executed flawlessly. Office-based with a requirement to live within a commutable distance. About You: Proven experience as a National Account Manager or Commercial Manager in the food & drink industry. Demonstrated ability to work effectively with national-level buyers and execute joint business planning and category management. A strong track record of successful negotiations and strategic decision-making. Excellent analytical skills, with proficiency in Excel and an understanding of retail portal systems. Exceptional communication skills and the ability to think strategically. Must own a car with a valid driving licence, as remote meetings and some travel are part of the job. We Offer: Competitive Basic Salary Discretionary Annual Bonus Developing national accounts across grocery/wholesale channels Work with Head of Retail to develop joined-up strategy. Pension Excellent Development Opportunities Free on-site parking Hybrid working If you are ambitious, driven, and ready to lead within a market-leading brand, we would love to hear from you. Apply today to join our client and help shape the future of our dynamic and evolving food business! We're looking forward to your application!
Apr 19, 2024
Full time
Grocery Retail Commercial Manager Worcestershire 45,000 to 55,000 + bonus Are you ready to take the next big step in your career? We are seeking an experienced Commercial Manager to join our client and play a pivotal role in expanding their renowned brand across both domestic and international markets. This is a fantastic opportunity to contribute to a growing company that values innovation and excellence in the bustling food and beverage sector. About the Role: As Commercial Manager, you will develop and execute comprehensive business plans with major grocery accounts to drive growth and achieve sales targets. Your role will be integral in forging strong relationships with key internal stakeholders across Marketing, Customer Marketing, and Supply Chain to ensure the seamless execution of strategies. Key Responsibilities: Develop joint business plans to amplify business growth. Manage personal budgets and P&L while closely monitoring performance metrics. Foster outstanding relationships with buyers to maximize business opportunities and implement successful promotions. Stay proactive, seizing ad-hoc promotional opportunities and ensuring all marketing initiatives are executed flawlessly. Office-based with a requirement to live within a commutable distance. About You: Proven experience as a National Account Manager or Commercial Manager in the food & drink industry. Demonstrated ability to work effectively with national-level buyers and execute joint business planning and category management. A strong track record of successful negotiations and strategic decision-making. Excellent analytical skills, with proficiency in Excel and an understanding of retail portal systems. Exceptional communication skills and the ability to think strategically. Must own a car with a valid driving licence, as remote meetings and some travel are part of the job. We Offer: Competitive Basic Salary Discretionary Annual Bonus Developing national accounts across grocery/wholesale channels Work with Head of Retail to develop joined-up strategy. Pension Excellent Development Opportunities Free on-site parking Hybrid working If you are ambitious, driven, and ready to lead within a market-leading brand, we would love to hear from you. Apply today to join our client and help shape the future of our dynamic and evolving food business! We're looking forward to your application!
NEW - Category Manager Pure are supporting a key client of ours in their search of a Category Manager with the Essex area, please read on to find out more. Overview and Scope of Job Role: Join a dynamic team as a Category Manager, where you'll spearhead the planning and development of specific product ranges tailored to meet our target customers' needs. Your role involves overseeing the entire product lifecycle, from gathering requirements to defining the product vision and collaborating closely with our purchasing department and suppliers to ensure successful product delivery. As Category Manager, you'll also lead and develop any direct reports while working collaboratively with departments such as Digital, Contact Centre, Marketing, and Purchasing to achieve revenue, profitability, and customer satisfaction goals. Key Responsibilities and Accountabilities: Meet Budgeted Sales and Margin Contribution: Deliver on sales and margin targets for relevant product areas. Direct Report Management: Establish clear development plans and oversee the day-to-day management of direct reports, including regular 1-to-1s and appraisals. Product Strategy and Roadmap: Define the strategy and roadmap for relevant product areas. Business Case Presentation: Present compelling business cases for product range developments. New Product Introductions: Introduce new product ranges within specified timelines. Positioning and Messaging: Develop core positioning and messaging for products and categories. Product Range Sourcing: Source new product ranges and negotiate terms and cost pricing with suppliers. Project Management: Lead the introduction of new product ranges, ensuring smooth project execution. Merchandising and Optimization: Merchandise products effectively to maximize performance across catalog and website platforms. Competitive and Supplier Expertise: Stay updated on competition and supplier base, leveraging insights for strategic advantage. Product Range Reviews: Conduct reviews to enhance profitability and efficiency of product range. Performance Monitoring and Analysis: Analyze product range performance statistics and make data-driven recommendations to optimize performance. Conversion Rate Optimization: Utilize tools like Google Analytics to improve conversion rates in collaboration with the Digital team. Pricing Strategy: Apply competitive pricing principles to achieve profitability targets for each range. Sales Support: Develop sales tools and provide product briefings to the Contact Centre. Marketing Collaboration: Work with the marketing department to develop product launch and marketing plans. Process Improvement: Develop and refine product management workflows and processes for efficiency and effectiveness. Requirements: Minimum of 2 years' experience in Category Management or equivalent role. Excellent written and verbal communication skills. Strong teamwork skills and ability to influence cross-functional teams. Ability to manage and oversee the workload of direct reports effectively. Proficiency in data analysis, drawing conclusions, and setting strategic actions. Health and Safety: Familiarize yourself with the company's Health and Safety requirements, risk assessments, and safe working practices. If you're ready to make a significant impact in a fast-paced environment, apply now to join our team as a Category Manager and drive the success of our product ranges! Apply Today: If this role is of real interest please apply today and I will review your application in due course.
Apr 19, 2024
Full time
NEW - Category Manager Pure are supporting a key client of ours in their search of a Category Manager with the Essex area, please read on to find out more. Overview and Scope of Job Role: Join a dynamic team as a Category Manager, where you'll spearhead the planning and development of specific product ranges tailored to meet our target customers' needs. Your role involves overseeing the entire product lifecycle, from gathering requirements to defining the product vision and collaborating closely with our purchasing department and suppliers to ensure successful product delivery. As Category Manager, you'll also lead and develop any direct reports while working collaboratively with departments such as Digital, Contact Centre, Marketing, and Purchasing to achieve revenue, profitability, and customer satisfaction goals. Key Responsibilities and Accountabilities: Meet Budgeted Sales and Margin Contribution: Deliver on sales and margin targets for relevant product areas. Direct Report Management: Establish clear development plans and oversee the day-to-day management of direct reports, including regular 1-to-1s and appraisals. Product Strategy and Roadmap: Define the strategy and roadmap for relevant product areas. Business Case Presentation: Present compelling business cases for product range developments. New Product Introductions: Introduce new product ranges within specified timelines. Positioning and Messaging: Develop core positioning and messaging for products and categories. Product Range Sourcing: Source new product ranges and negotiate terms and cost pricing with suppliers. Project Management: Lead the introduction of new product ranges, ensuring smooth project execution. Merchandising and Optimization: Merchandise products effectively to maximize performance across catalog and website platforms. Competitive and Supplier Expertise: Stay updated on competition and supplier base, leveraging insights for strategic advantage. Product Range Reviews: Conduct reviews to enhance profitability and efficiency of product range. Performance Monitoring and Analysis: Analyze product range performance statistics and make data-driven recommendations to optimize performance. Conversion Rate Optimization: Utilize tools like Google Analytics to improve conversion rates in collaboration with the Digital team. Pricing Strategy: Apply competitive pricing principles to achieve profitability targets for each range. Sales Support: Develop sales tools and provide product briefings to the Contact Centre. Marketing Collaboration: Work with the marketing department to develop product launch and marketing plans. Process Improvement: Develop and refine product management workflows and processes for efficiency and effectiveness. Requirements: Minimum of 2 years' experience in Category Management or equivalent role. Excellent written and verbal communication skills. Strong teamwork skills and ability to influence cross-functional teams. Ability to manage and oversee the workload of direct reports effectively. Proficiency in data analysis, drawing conclusions, and setting strategic actions. Health and Safety: Familiarize yourself with the company's Health and Safety requirements, risk assessments, and safe working practices. If you're ready to make a significant impact in a fast-paced environment, apply now to join our team as a Category Manager and drive the success of our product ranges! Apply Today: If this role is of real interest please apply today and I will review your application in due course.
Our client is a leading baking brand, inspiring Britain to embrace the joy of baking. From fluffy sponges to mouthwatering icing, they are dedicated to helping people create delicious masterpieces in their own homes. Join our client's team as a Shopper Marketing Manager and play a pivotal role in driving brand, category, and customer strategic priorities. With a focus on building and executing bespoke customer activation plans, you'll be responsible for enhancing the shopper journey both online and in-store. If you're energised by creating unforgettable moments and driving ROI, keep reading. Key Responsibilities: Develop and implement holistic Shopper Marketing plans tailored to key retailers to increase ROI. Own and deliver strategic and targeted solutions through a defined Shopper Marketing Strategy. Stay up to date with the latest merchandising options by developing strong agency links. Gain a deep understanding of shoppers and retailers, their behaviour, and category drivers. Support the development and activation of customer strategies through bespoke activation plans. Collaborate with Finance and Marketing to develop ROI processes and drive effective budget investment. Partner with the brand team to ensure effective shopper activation plans during the Brand Planning process. Champion seasonal events in-store, incorporating category understanding and shopper activation. Act as the voice of the shopper internally to ensure objectives are met. Develop an understanding of Nielsen data and EPOS to evaluate ROI of shopper activations and promotions. Work closely with Marketing to align all Shopper Marketing plans with key brand objectives. Stay involved in the planning, execution, and evaluation of shopper-led activations. Collaborate with the Digital Shopper Manager to ensure seamless customer execution online. Manage shopper financial administration, including budget management and tracking. Skills & Experience: Degree qualified or equivalent. Good theoretical understanding of the marketing mix. Familiarity with UK grocery retailers. Excellent communication skills with the ability to build rapport, influence, and collaborate. Enthusiasm for learning and developing new and existing skills. Self-starter with the ability to take initiative. Team player with a flexible and adaptable nature. Join our client's team today and be part of a company that values unity, integrity, ownership, continuous improvement, and hunger for growth. Grow your career while spreading the joy of baking. To apply, submit your CV highlighting your shopper marketing experience and your passion for the baking industry. Don't miss out on this exciting opportunity! LHH is an employment consultancy that believes in talent, not labels. It is important to us that we run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. LHH is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Apr 19, 2024
Full time
Our client is a leading baking brand, inspiring Britain to embrace the joy of baking. From fluffy sponges to mouthwatering icing, they are dedicated to helping people create delicious masterpieces in their own homes. Join our client's team as a Shopper Marketing Manager and play a pivotal role in driving brand, category, and customer strategic priorities. With a focus on building and executing bespoke customer activation plans, you'll be responsible for enhancing the shopper journey both online and in-store. If you're energised by creating unforgettable moments and driving ROI, keep reading. Key Responsibilities: Develop and implement holistic Shopper Marketing plans tailored to key retailers to increase ROI. Own and deliver strategic and targeted solutions through a defined Shopper Marketing Strategy. Stay up to date with the latest merchandising options by developing strong agency links. Gain a deep understanding of shoppers and retailers, their behaviour, and category drivers. Support the development and activation of customer strategies through bespoke activation plans. Collaborate with Finance and Marketing to develop ROI processes and drive effective budget investment. Partner with the brand team to ensure effective shopper activation plans during the Brand Planning process. Champion seasonal events in-store, incorporating category understanding and shopper activation. Act as the voice of the shopper internally to ensure objectives are met. Develop an understanding of Nielsen data and EPOS to evaluate ROI of shopper activations and promotions. Work closely with Marketing to align all Shopper Marketing plans with key brand objectives. Stay involved in the planning, execution, and evaluation of shopper-led activations. Collaborate with the Digital Shopper Manager to ensure seamless customer execution online. Manage shopper financial administration, including budget management and tracking. Skills & Experience: Degree qualified or equivalent. Good theoretical understanding of the marketing mix. Familiarity with UK grocery retailers. Excellent communication skills with the ability to build rapport, influence, and collaborate. Enthusiasm for learning and developing new and existing skills. Self-starter with the ability to take initiative. Team player with a flexible and adaptable nature. Join our client's team today and be part of a company that values unity, integrity, ownership, continuous improvement, and hunger for growth. Grow your career while spreading the joy of baking. To apply, submit your CV highlighting your shopper marketing experience and your passion for the baking industry. Don't miss out on this exciting opportunity! LHH is an employment consultancy that believes in talent, not labels. It is important to us that we run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. LHH is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Digital Marketing Manager wanted for an expanding Retailer Salary: up to 50k Location: London and WFH Exciting Opportunity in Retail Digital Marketing! Are you ready to dive into a dynamic role where innovation meets strategy? Join this excellent team and be at the forefront of digital marketing excellence. Seeking a savvy individual to elevate our brand presence and drive impactful campaigns across various channels. Responsibilities: Partner with our agency to devise and execute paid search strategies that captivate audiences. Ensure seamless implementation of monthly and weekly campaign focuses while optimizing ad assets and product feeds for maximum impact. Collaborate with our agency to implement winning paid social strategies. From planning to asset delivery, you'll play a crucial role in optimizing ads and conducting asset testing to elevate every stage of the customer journey. Explore and evaluate additional paid media opportunities, spearheading the launch and execution of innovative campaigns that break new ground. Drive sales and ROI by nurturing our affiliate network. From recruiting top-tier affiliates to fostering key relationships, you'll be instrumental in expanding our reach and impact. Work hand-in-hand with our SEO agency to implement and refine our SEO strategy. Be the linchpin for asset delivery and briefings, ensuring our brand shines bright in search engine rankings. Collaborate with agencies to analyze campaign performance, maintain KPI reports, and craft future-forward recommendations based on insightful learnings. Team up with internal stakeholders to synchronize campaign calendars, develop tailor-made landing pages, and optimize promotions across diverse marketing channels. Assist our CRM team member in ensuring seamless coordination across teams and regions for the smooth execution of all programs. The Ideal Candidate: Experience: 3-5 years in retail digital marketing, spanning Google Ads, Meta, affiliate networks (AWIN experience is a plus), and SEO. Strategic Savvy: Deep understanding of marketing principles and metrics, with a knack for methodical planning, testing, execution, and analysis. Leadership Skills: Preferable experience in team management, with a track record of driving results and fostering growth. Organization & Resilience: Highly organized with stellar multitasking abilities, able to thrive in a fast-paced environment without sacrificing attention to detail. Communication Excellence: Stellar written and verbal communication skills, with a natural ability to connect with individuals at all levels. Bonus points for campaign copywriting skills. Tech-Savvy: Proficiency in digital tools and platforms, with a good eye for aesthetics in creative design. Experience with e-commerce platforms, CMS, and digital marketing tools is advantageous. Education: Bachelor's degree or equivalent educational background. Language Proficiency: Proficiency in German, French, Italian, or Spanish is a plus. Ready to embark on an exciting journey in retail digital marketing? Apply now and become an integral part of this innovative team! Mandeville is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Digital Marketing Manager wanted for an expanding Retailer Salary: up to 50k Location: London and WFH Exciting Opportunity in Retail Digital Marketing! Are you ready to dive into a dynamic role where innovation meets strategy? Join this excellent team and be at the forefront of digital marketing excellence. Seeking a savvy individual to elevate our brand presence and drive impactful campaigns across various channels. Responsibilities: Partner with our agency to devise and execute paid search strategies that captivate audiences. Ensure seamless implementation of monthly and weekly campaign focuses while optimizing ad assets and product feeds for maximum impact. Collaborate with our agency to implement winning paid social strategies. From planning to asset delivery, you'll play a crucial role in optimizing ads and conducting asset testing to elevate every stage of the customer journey. Explore and evaluate additional paid media opportunities, spearheading the launch and execution of innovative campaigns that break new ground. Drive sales and ROI by nurturing our affiliate network. From recruiting top-tier affiliates to fostering key relationships, you'll be instrumental in expanding our reach and impact. Work hand-in-hand with our SEO agency to implement and refine our SEO strategy. Be the linchpin for asset delivery and briefings, ensuring our brand shines bright in search engine rankings. Collaborate with agencies to analyze campaign performance, maintain KPI reports, and craft future-forward recommendations based on insightful learnings. Team up with internal stakeholders to synchronize campaign calendars, develop tailor-made landing pages, and optimize promotions across diverse marketing channels. Assist our CRM team member in ensuring seamless coordination across teams and regions for the smooth execution of all programs. The Ideal Candidate: Experience: 3-5 years in retail digital marketing, spanning Google Ads, Meta, affiliate networks (AWIN experience is a plus), and SEO. Strategic Savvy: Deep understanding of marketing principles and metrics, with a knack for methodical planning, testing, execution, and analysis. Leadership Skills: Preferable experience in team management, with a track record of driving results and fostering growth. Organization & Resilience: Highly organized with stellar multitasking abilities, able to thrive in a fast-paced environment without sacrificing attention to detail. Communication Excellence: Stellar written and verbal communication skills, with a natural ability to connect with individuals at all levels. Bonus points for campaign copywriting skills. Tech-Savvy: Proficiency in digital tools and platforms, with a good eye for aesthetics in creative design. Experience with e-commerce platforms, CMS, and digital marketing tools is advantageous. Education: Bachelor's degree or equivalent educational background. Language Proficiency: Proficiency in German, French, Italian, or Spanish is a plus. Ready to embark on an exciting journey in retail digital marketing? Apply now and become an integral part of this innovative team! Mandeville is acting as an Employment Agency in relation to this vacancy.
Social Media Manager Salary: 28k+ DOE Location: Normanton, Wakefield, West Yorkshire The Social Media Manager will receive Amazing Benefits 23 Days Holiday + 8 Bank Holidays, increasing to 25 after 2 years' service. Birthday day off. Free Staff Uniform including Hoodies, Jumpers and T-shirts. Free Parking on site. Buy products at cost price. We are currently looking for an exceptional Social Media Manager to join our clients team. Become a part of the go-to destination for wellbeing and self-care, and you will be a key cog within the growth and future aspirations of an already reputable business. The Key Duties of the Social Media Manager Developing and implementing a social commerce strategy aligned to our overall business strategy and continuously improving the performance across all key metrics (reach, engagement and sales) To produce a range of social content for both our online shop and clinic, aligned to our brand guidelines, including: Producing social content to support tactical campaigns and key trading events including Black Friday etc. Developing social media content to support new brand and product launch campaigns. Creating educational social content to support the launch of key online initiatives. Creating community-driven social content that is specifically targeted to certain audiences and channels to attract new customers. Scheduling all content for both online shop and clinic across our existing social media channels including Facebook, Instagram, Tik Tok, LinkedIn and Youtube and Pinterest. Working alongside our in-house Paid Social team to produce targeted and paid-specific social content to support campaigns. Researching, identifying and developing ongoing relationships with new social influencers and brand ambassadors to work with. Creating social media content briefs for all planned paid influencer activity across all channels. Contributing to new social media content ideas in monthly and quarterly planning sessions. Providing monthly social media reporting across all channels to the wider management team. Managing social media coverage during key offline company activities including influencer events, photoshoots, and PR launches. Launching and cultivating our community programme, through turning existing customers into brand advocates which provide ongoing support and guidance Working alongside our brand partners to provide input and strategy for all affiliated social activity. The Key Requirements of the Social Media Manager Experience in a Social Media Manager role Experience in growing followers, engagement and sales from multiple social media channels; Facebook, Instagram, Tik Tok, Youtube, Pinterest Passionate about the world of beauty and self-care. and keeping up to date of changes within the industry If you are interested, please apply or call the Leeds CCD Team at Search Recruitment for more information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 19, 2024
Full time
Social Media Manager Salary: 28k+ DOE Location: Normanton, Wakefield, West Yorkshire The Social Media Manager will receive Amazing Benefits 23 Days Holiday + 8 Bank Holidays, increasing to 25 after 2 years' service. Birthday day off. Free Staff Uniform including Hoodies, Jumpers and T-shirts. Free Parking on site. Buy products at cost price. We are currently looking for an exceptional Social Media Manager to join our clients team. Become a part of the go-to destination for wellbeing and self-care, and you will be a key cog within the growth and future aspirations of an already reputable business. The Key Duties of the Social Media Manager Developing and implementing a social commerce strategy aligned to our overall business strategy and continuously improving the performance across all key metrics (reach, engagement and sales) To produce a range of social content for both our online shop and clinic, aligned to our brand guidelines, including: Producing social content to support tactical campaigns and key trading events including Black Friday etc. Developing social media content to support new brand and product launch campaigns. Creating educational social content to support the launch of key online initiatives. Creating community-driven social content that is specifically targeted to certain audiences and channels to attract new customers. Scheduling all content for both online shop and clinic across our existing social media channels including Facebook, Instagram, Tik Tok, LinkedIn and Youtube and Pinterest. Working alongside our in-house Paid Social team to produce targeted and paid-specific social content to support campaigns. Researching, identifying and developing ongoing relationships with new social influencers and brand ambassadors to work with. Creating social media content briefs for all planned paid influencer activity across all channels. Contributing to new social media content ideas in monthly and quarterly planning sessions. Providing monthly social media reporting across all channels to the wider management team. Managing social media coverage during key offline company activities including influencer events, photoshoots, and PR launches. Launching and cultivating our community programme, through turning existing customers into brand advocates which provide ongoing support and guidance Working alongside our brand partners to provide input and strategy for all affiliated social activity. The Key Requirements of the Social Media Manager Experience in a Social Media Manager role Experience in growing followers, engagement and sales from multiple social media channels; Facebook, Instagram, Tik Tok, Youtube, Pinterest Passionate about the world of beauty and self-care. and keeping up to date of changes within the industry If you are interested, please apply or call the Leeds CCD Team at Search Recruitment for more information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
The role as the Service and Planning Co-ordinator will require the ability to deal across functions, from Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations. Reporting to the Service Manager/Customer Services Supervisor the primary function of this role is for customers to have one point of contact for service and parts within designated regional area, covering all aspects of Customer Service. Promptly dealing and responding quickly to customer enquiries by telephone and email Act as secondary contact for all customers Accurately processing customer orders on SAP from various sources (parts / internal / external) Log all machine breakdowns and release/liaise with the field service team To effectively and efficiently answer service and break down requests from customers, considering at all times the SLA agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time Review and process all field service for review and approval by the customer Provide customers with official quotations and follow up all opportunities in a timely manner. To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Active follow up of equipment sold without service contracts. Optimize selling potential and develop relationships with new and existing prospects via calling, email and marketing campaigns. Cross sell and upsell where appropriate to increase parts profitability. Be actively involved in any special projects concerning the sale and promotion of parts and consumables. To operate at all times within the companys policies and procedures at the highest professional and ethical standards whilst maintaining a positive and strong customer service culture. To ensure that the companys Health & Safety regulations are followed at all times. The Candidate At least 3 years sales administration and/or customer service experience. Excellent communication skills both verbal and written Highly organised with experience of working to deadlines. Working knowledge of CRM Systems Good working knowledge of SAP is essential Drive and Enthusiasm Desire to succeed Professional Telephone Manner This is a permanent full-time office based role, the working hours are week 1 Monday to Friday 8am-4.30pm, week 2 Monday to Friday 8.30am-5.00pm. The hours are 37.5 hours per week. Benefits Starting salary is between £23-£25k depending on experience. 25 Days Annual leave plus bank holidays Birthday off Pension Scheme Employee Assistance Programme Long Service Awards Bonus Scheme Well-being Support Life Assurance Volunteer Days 4 Week induction programme Bespoke Training Please apply today for immediate consideration.
Apr 19, 2024
Full time
The role as the Service and Planning Co-ordinator will require the ability to deal across functions, from Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations. Reporting to the Service Manager/Customer Services Supervisor the primary function of this role is for customers to have one point of contact for service and parts within designated regional area, covering all aspects of Customer Service. Promptly dealing and responding quickly to customer enquiries by telephone and email Act as secondary contact for all customers Accurately processing customer orders on SAP from various sources (parts / internal / external) Log all machine breakdowns and release/liaise with the field service team To effectively and efficiently answer service and break down requests from customers, considering at all times the SLA agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time Review and process all field service for review and approval by the customer Provide customers with official quotations and follow up all opportunities in a timely manner. To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Active follow up of equipment sold without service contracts. Optimize selling potential and develop relationships with new and existing prospects via calling, email and marketing campaigns. Cross sell and upsell where appropriate to increase parts profitability. Be actively involved in any special projects concerning the sale and promotion of parts and consumables. To operate at all times within the companys policies and procedures at the highest professional and ethical standards whilst maintaining a positive and strong customer service culture. To ensure that the companys Health & Safety regulations are followed at all times. The Candidate At least 3 years sales administration and/or customer service experience. Excellent communication skills both verbal and written Highly organised with experience of working to deadlines. Working knowledge of CRM Systems Good working knowledge of SAP is essential Drive and Enthusiasm Desire to succeed Professional Telephone Manner This is a permanent full-time office based role, the working hours are week 1 Monday to Friday 8am-4.30pm, week 2 Monday to Friday 8.30am-5.00pm. The hours are 37.5 hours per week. Benefits Starting salary is between £23-£25k depending on experience. 25 Days Annual leave plus bank holidays Birthday off Pension Scheme Employee Assistance Programme Long Service Awards Bonus Scheme Well-being Support Life Assurance Volunteer Days 4 Week induction programme Bespoke Training Please apply today for immediate consideration.
Working for a European charity who specialise in the medical industry, you will join an innovate and highly regarded group of professionals who are experts in their field. You will be responsible for the planning, co-ordination, and execution of international exhibitions and large-scale events. Reporting to the Events Director and working within the Events team, the position requires applicants to possess excellent organisational and project management skills and a keen eye for detail in order to drive impactful and memorable experiences for both industry partners and delegates attending events. The role will be offered on a hybrid basis with 2 office-based days in the Windsor office and 3 remote working days. Salary 40,000 per annum, 28 days holiday plus bank holidays, private healthcare, employee discount schemes, training and development. Duties: Develop comprehensive strategies to showcase the exhibition and sponsorship opportunities in alignment with objectives and strategic goals. Lead the end-to-end project management of the Annual Meeting Exhibition, and other exhibitions as needed, including budgeting, timeline management, supplier selection and management (both and online floorplan designers, freight forwarders, venue suppliers etc), full logistics co- ordination, and on-site execution. Construct timetables, schedules, the Exhibitor Manual and all associated event information including interactive floor plans, company listings in the app, event information on the website and other materials as necessary. Establish positive working relationships with key stakeholders and provide ongoing communication, resolving queries prior to, during and post event. Collaborate cross-functionally with internal colleagues to align exhibition goals with the broader organisational objectives and ensure seamless execution. Manage both sales and sponsor queries in a responsive and professional manner maintaining accurate records and correspondence. Evaluate grant opportunities and compile agreements with industry partners. Work closely with the Event Director and venues to develop exhibition layouts, booths, displays, and interactive experiences that effectively communicate key messages and engage attendees. Develop and implement marketing strategies to promote exhibitions and sponsorship opportunities, including digital marketing campaigns, social media promotions, email marketing and collaboration with media partners to maximise attendance and visibility. Create engaging experiences for delegates and exhibition attendees through interactive displays, demonstrations, presentations, and networking opportunities to drive awareness and customer engagement. Conduct post-event analyses to measure the success of exhibitions and sponsorship opportunities against predefined KPIs, gather feedback from stakeholders, and identify areas for improvement to enhance future events. Skills and Experience Required: The role requires exceptional communication and organisational skills, attention to detail and a high level of professionalism. A minimum of a Bachelors level degree is also preferable (marketing, business administration, event management or a related field) Proven experience (preferably minimum of 3+ years) in the management of international exhibitions and large-scale events Strong project management skills with the ability to multitask, prioritise, and meet tight deadlines Excellent communication and interpersonal skills, with the ability to effectively liaise with diverse stakeholders across different cultures and geographies Proficiency in budget management, contract negotiation, and supplier relations Creative thinking and problem-solving skills to develop innovative exhibition concepts and address challenges Proficient in event management software and tools for project planning, tracking and reporting Willingness to travel internationally and work flexible hours as required Experience of working in events and / or with medical professionals (desirable)
Apr 19, 2024
Full time
Working for a European charity who specialise in the medical industry, you will join an innovate and highly regarded group of professionals who are experts in their field. You will be responsible for the planning, co-ordination, and execution of international exhibitions and large-scale events. Reporting to the Events Director and working within the Events team, the position requires applicants to possess excellent organisational and project management skills and a keen eye for detail in order to drive impactful and memorable experiences for both industry partners and delegates attending events. The role will be offered on a hybrid basis with 2 office-based days in the Windsor office and 3 remote working days. Salary 40,000 per annum, 28 days holiday plus bank holidays, private healthcare, employee discount schemes, training and development. Duties: Develop comprehensive strategies to showcase the exhibition and sponsorship opportunities in alignment with objectives and strategic goals. Lead the end-to-end project management of the Annual Meeting Exhibition, and other exhibitions as needed, including budgeting, timeline management, supplier selection and management (both and online floorplan designers, freight forwarders, venue suppliers etc), full logistics co- ordination, and on-site execution. Construct timetables, schedules, the Exhibitor Manual and all associated event information including interactive floor plans, company listings in the app, event information on the website and other materials as necessary. Establish positive working relationships with key stakeholders and provide ongoing communication, resolving queries prior to, during and post event. Collaborate cross-functionally with internal colleagues to align exhibition goals with the broader organisational objectives and ensure seamless execution. Manage both sales and sponsor queries in a responsive and professional manner maintaining accurate records and correspondence. Evaluate grant opportunities and compile agreements with industry partners. Work closely with the Event Director and venues to develop exhibition layouts, booths, displays, and interactive experiences that effectively communicate key messages and engage attendees. Develop and implement marketing strategies to promote exhibitions and sponsorship opportunities, including digital marketing campaigns, social media promotions, email marketing and collaboration with media partners to maximise attendance and visibility. Create engaging experiences for delegates and exhibition attendees through interactive displays, demonstrations, presentations, and networking opportunities to drive awareness and customer engagement. Conduct post-event analyses to measure the success of exhibitions and sponsorship opportunities against predefined KPIs, gather feedback from stakeholders, and identify areas for improvement to enhance future events. Skills and Experience Required: The role requires exceptional communication and organisational skills, attention to detail and a high level of professionalism. A minimum of a Bachelors level degree is also preferable (marketing, business administration, event management or a related field) Proven experience (preferably minimum of 3+ years) in the management of international exhibitions and large-scale events Strong project management skills with the ability to multitask, prioritise, and meet tight deadlines Excellent communication and interpersonal skills, with the ability to effectively liaise with diverse stakeholders across different cultures and geographies Proficiency in budget management, contract negotiation, and supplier relations Creative thinking and problem-solving skills to develop innovative exhibition concepts and address challenges Proficient in event management software and tools for project planning, tracking and reporting Willingness to travel internationally and work flexible hours as required Experience of working in events and / or with medical professionals (desirable)
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Position Summary The primary responsibility of this position is to plan, direct, and coordinate activities of a single or multiple projects to ensure that goals or objectives of project are safely accomplished within prescribed time frame and funding parameters and the customer receives a quality product or service which meets or exceeds all of the customer requirements. Duties & Responsibilities Functions Set up and monitor project budgets. Provide revenue and cost advice, including relevant cost accruals as applicable. Participate or directly engage in forecasting of project revenue and cost. Take a lead role in driving the continuous improvement of quality and safety Develop and maintain resource plans for onshore and offshore resources. Day to day management of assigned project and project team, including the planning of project operations and the supervision of operational personnel on site including the review of procedures, staffing requirements and allocation of available resources to various phases of the project to ensure project progresses on schedule and within budget. Daily liaison on projects and systems to identify any issues and ensure project is running as planned. Finding solutions where required to mitigate downtime or project delays that impact the client business or profitability rates of the project. Assist customers in preparation of design ideas and specifications. Conduct presentations and assists with sales and marketing activities. As appropriate, coordinate with Projects and Sales/Commercials personnel in the development of Bids and Proposals. Review and approve quality plans and technical procedures. If required, create procedures for subsea projects. Review project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. Establish work plan and staffing for each phase of project, and provide personnel requirements to Operations. Confer with project staff to outline work plans and to assign duties, responsibilities, and scope of authority. Direct and coordinate activities of projects to ensure progression is on schedule and within prescribed budget. Review status reports and adjust schedules or plans as required. Review and approve documents related to meeting customer specifications. Oversee the generation of requisitions not related to general Repair and Maintenance and review/approve requisite supplier invoices. Prepare project reports, forecast, variance explanations and other technical and financial reports for management, client, or others. Confer with project personnel to provide technical advice and to resolve problems, identify improvements and preventative measures Review and approve project invoices and assist in accounts receivable issues with Customers. Travel domestically and overseas as needed. Maintain training requirements as directed by management. Work closely with the Commercial Department on the review of ITTs and Bid submission to ensure properly defined scope of work, technical competencies and equipment required. Must have a detailed knowledge of work scope, terms and conditions and pricing. In coordination with Sales, provide client presentations on new technologies or solutions that improve their performance. Ensure compliance with HSE Management Systems and adherence with local regulations and requirements. Verify System compliance with all Technical, Operational, and HSE Bulletins. Supervisory Responsibilities This position will have one or more direct reports. Line management responsibilities will apply. Previous supervisory experience preferred. Reporting Relationship Reports to OPG Project Management Lead Qualifications Qualifications REQUIRED Minimum five (5) years Project Management experience in a relevant discipline Working knowledge of Microsoft Word, Excel, and Powerpoint Ability to learn and navigate in PeopleSoft or similar enterprise management software, AutoCAD , SolidWorks, Product Lifecycle Management (PLM) and Customer Relationship Management (CRM) software. Must hold/maintain a valid passport and be able to obtain visas for international travel where required. Extensive working experience with ROV tooling, ROV intervention and/or subsea hardware. DESIRED Offshore / oilfield operational experience, ideally vessel-based Familiar with remotely operated systems and other services offered by Oceaneering. PMP Certification or equivalent. BSc/MSc in Engineering / Business Management or equivalent Knowledge, Skills, Abilities, and Other Characteristics Ability to determine and meet customer needs. Ensures that others involved in a project or effort are kept informed about developments and plans. Ability to establish and maintain project priorities. Ability to plan, organize and direct the work of others. Ability to lead technical discussions and determine solutions for success. Working Conditions This position is considered OFFICE WORK which is characterized as follows. Almost exclusively indoors during the day and occasionally at night. Occasional exposure to airborne dust in the workplace. Work surface is stable (flat). Occasional offshore trips depending on project requirements. Physical Activity/Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is considered LIGHT work. OCCASIONAL FREQUENT CONSTANT • Lift up to 20 pounds • Climbing, stooping, kneeling, squatting, and reaching • Lift up to 10 pounds • Standing • Repetitive movements of arms and hands • Sit with back supported Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
Apr 19, 2024
Full time
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Position Summary The primary responsibility of this position is to plan, direct, and coordinate activities of a single or multiple projects to ensure that goals or objectives of project are safely accomplished within prescribed time frame and funding parameters and the customer receives a quality product or service which meets or exceeds all of the customer requirements. Duties & Responsibilities Functions Set up and monitor project budgets. Provide revenue and cost advice, including relevant cost accruals as applicable. Participate or directly engage in forecasting of project revenue and cost. Take a lead role in driving the continuous improvement of quality and safety Develop and maintain resource plans for onshore and offshore resources. Day to day management of assigned project and project team, including the planning of project operations and the supervision of operational personnel on site including the review of procedures, staffing requirements and allocation of available resources to various phases of the project to ensure project progresses on schedule and within budget. Daily liaison on projects and systems to identify any issues and ensure project is running as planned. Finding solutions where required to mitigate downtime or project delays that impact the client business or profitability rates of the project. Assist customers in preparation of design ideas and specifications. Conduct presentations and assists with sales and marketing activities. As appropriate, coordinate with Projects and Sales/Commercials personnel in the development of Bids and Proposals. Review and approve quality plans and technical procedures. If required, create procedures for subsea projects. Review project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. Establish work plan and staffing for each phase of project, and provide personnel requirements to Operations. Confer with project staff to outline work plans and to assign duties, responsibilities, and scope of authority. Direct and coordinate activities of projects to ensure progression is on schedule and within prescribed budget. Review status reports and adjust schedules or plans as required. Review and approve documents related to meeting customer specifications. Oversee the generation of requisitions not related to general Repair and Maintenance and review/approve requisite supplier invoices. Prepare project reports, forecast, variance explanations and other technical and financial reports for management, client, or others. Confer with project personnel to provide technical advice and to resolve problems, identify improvements and preventative measures Review and approve project invoices and assist in accounts receivable issues with Customers. Travel domestically and overseas as needed. Maintain training requirements as directed by management. Work closely with the Commercial Department on the review of ITTs and Bid submission to ensure properly defined scope of work, technical competencies and equipment required. Must have a detailed knowledge of work scope, terms and conditions and pricing. In coordination with Sales, provide client presentations on new technologies or solutions that improve their performance. Ensure compliance with HSE Management Systems and adherence with local regulations and requirements. Verify System compliance with all Technical, Operational, and HSE Bulletins. Supervisory Responsibilities This position will have one or more direct reports. Line management responsibilities will apply. Previous supervisory experience preferred. Reporting Relationship Reports to OPG Project Management Lead Qualifications Qualifications REQUIRED Minimum five (5) years Project Management experience in a relevant discipline Working knowledge of Microsoft Word, Excel, and Powerpoint Ability to learn and navigate in PeopleSoft or similar enterprise management software, AutoCAD , SolidWorks, Product Lifecycle Management (PLM) and Customer Relationship Management (CRM) software. Must hold/maintain a valid passport and be able to obtain visas for international travel where required. Extensive working experience with ROV tooling, ROV intervention and/or subsea hardware. DESIRED Offshore / oilfield operational experience, ideally vessel-based Familiar with remotely operated systems and other services offered by Oceaneering. PMP Certification or equivalent. BSc/MSc in Engineering / Business Management or equivalent Knowledge, Skills, Abilities, and Other Characteristics Ability to determine and meet customer needs. Ensures that others involved in a project or effort are kept informed about developments and plans. Ability to establish and maintain project priorities. Ability to plan, organize and direct the work of others. Ability to lead technical discussions and determine solutions for success. Working Conditions This position is considered OFFICE WORK which is characterized as follows. Almost exclusively indoors during the day and occasionally at night. Occasional exposure to airborne dust in the workplace. Work surface is stable (flat). Occasional offshore trips depending on project requirements. Physical Activity/Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is considered LIGHT work. OCCASIONAL FREQUENT CONSTANT • Lift up to 20 pounds • Climbing, stooping, kneeling, squatting, and reaching • Lift up to 10 pounds • Standing • Repetitive movements of arms and hands • Sit with back supported Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
Workforce Planner Join an award winning business and an expanding department The opportunity to make real change within a customer focussed team with NFU Mutual Hybrid working options with up to 80% homeworking and 20% in our Glasgow office About the role We have an exciting opportunity for an experienced Workforce or Resource Planner to join the team in Glasgow city centre in a contact centre environment. The main responsibilities involve analysing data and creating reports to ensure excellent service through smart planning and resource management. This includes responding to service challenges promptly and providing useful business insights to meet customer needs and business goals. In addition to the above you'll be able to deliver accurate and reliable forecasts that enable leaders to make well informed decisions, achieve business targets and agreed service level standards. A key element of this role is to interrogate data using specialist applications and modelling to identify gaps and early warning signs, making recommendations to boost productivity and efficiency within the contact centre. You'll be able to develop, control and distribute resourcing and management information, reports and dashboards that meet business requirements within given timescales as well as evaluate work schedules and recommend future working patterns that are aligned to customer demand by influencing and engaging operational managers and marketing teams to understand their needs and drive the delivery of agreed SLA's. You'll bring your knowledge and experience to produce and maintain intraday resourcing and performance reports for people managers to aid recruitment, holiday and training plans to the agreed standards and create and maintain relationships with stakeholders, building trust and collaboration to ensure all information produced adds value and is easily interpreted. About you A robust background in resource planning within a contact centre environment is vital. You'll be proficient in resource planning methodologies coupled to a keen ability to analyse and manipulate data effectively using Power BI, Power Automate (SQL desirable). Hands-on experience with a Workforce Management Tool is essential. Your adeptness in stakeholder engagement and clear communication, coupled with exceptional time management and attention to detail, will be pivotal in your success. You'll exhibit a strong track record in contact centre resource management, forecasting, and demand planning. You'll also have: Critical thinking skills with a collaborative mindset Proven organisational skills Be a pragmatic and logical thinker Experience with NICE Workforce Management Tool is desirable At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £35,000 depending on experience Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Apr 19, 2024
Full time
Workforce Planner Join an award winning business and an expanding department The opportunity to make real change within a customer focussed team with NFU Mutual Hybrid working options with up to 80% homeworking and 20% in our Glasgow office About the role We have an exciting opportunity for an experienced Workforce or Resource Planner to join the team in Glasgow city centre in a contact centre environment. The main responsibilities involve analysing data and creating reports to ensure excellent service through smart planning and resource management. This includes responding to service challenges promptly and providing useful business insights to meet customer needs and business goals. In addition to the above you'll be able to deliver accurate and reliable forecasts that enable leaders to make well informed decisions, achieve business targets and agreed service level standards. A key element of this role is to interrogate data using specialist applications and modelling to identify gaps and early warning signs, making recommendations to boost productivity and efficiency within the contact centre. You'll be able to develop, control and distribute resourcing and management information, reports and dashboards that meet business requirements within given timescales as well as evaluate work schedules and recommend future working patterns that are aligned to customer demand by influencing and engaging operational managers and marketing teams to understand their needs and drive the delivery of agreed SLA's. You'll bring your knowledge and experience to produce and maintain intraday resourcing and performance reports for people managers to aid recruitment, holiday and training plans to the agreed standards and create and maintain relationships with stakeholders, building trust and collaboration to ensure all information produced adds value and is easily interpreted. About you A robust background in resource planning within a contact centre environment is vital. You'll be proficient in resource planning methodologies coupled to a keen ability to analyse and manipulate data effectively using Power BI, Power Automate (SQL desirable). Hands-on experience with a Workforce Management Tool is essential. Your adeptness in stakeholder engagement and clear communication, coupled with exceptional time management and attention to detail, will be pivotal in your success. You'll exhibit a strong track record in contact centre resource management, forecasting, and demand planning. You'll also have: Critical thinking skills with a collaborative mindset Proven organisational skills Be a pragmatic and logical thinker Experience with NICE Workforce Management Tool is desirable At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £35,000 depending on experience Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Marketing Manager, Societies Location: London, UK - Hybrid Model Closing date for Applications: 22nd April 2024 Purpose of the Role This role is pivotal to the Journals Marketing Planning team, managing the delivery of innovative and impactful marketing for key academic-society-owned journals published by Springer Nature. As well as delivering agreed marketing activities per individual society agreement, the Marketing Manager, Societies, will ensure that society journals and societies are included in marketing programmes managed by colleagues in the Journals Marketing Planning team. They will also monitor and report back on marketing activities for society journals, both for individual society publishing agreements and the society marketing programme as a whole. The role requires strong analytical, communication and organisational skills, combined with the ability to produce and present reports to internal and external stakeholders at a range of levels. As well as being responsible for the marketing of existing society titles, the Marketing Manager, Societies will contribute to tender processes (RFPs) by working closely with colleagues in Marketing Strategy and Editorial to produce high-quality, impactful, and engaging presentations. We are looking for an independent, experienced marketer that is comfortable with a data-driven and customer-centric approach to marketing and who is confident working in a fast-paced environment of innovation. Responsibilities In line with business objectives, prepare, manage and execute, in collaboration with the marketing operations team, marketing activities for key society journals. Work in close collaboration with local and global members of the Marketing Planning team to deliver campaigns, share successes and challenges, and present insights to the wider marketing department and organisation. Develop and test both new and proven marketing tactics and channels to meet targets for manuscript submissions, website traffic, and other KPIs. Analyse campaign performance and impact and adapt tactics and channel mix to optimise KPI conversions, ROI, and drive efficiencies in processes. Work with key stakeholders to create and deliver regular marketing updates/reports to societies and contribute to new society tenders. Key Relationships Internal: Marketing Planning (team where this role is part of), Marketing Strategy, Marketing Operations, Society and Partner Management, Marketing Data, Analytics & Technology. External: Society contacts, selected marketing vendors. Experience, Skills & Qualifications Essential Proven experience of excellence in digital marketing, using the latest channels and technology, preferably within the online publishing, information, or SaaS industry. Experience of managing multiple projects, relationships, and a marketing budget. Analysing data, identifying trends, and making data-driven decisions to optimise marketing campaigns. Reporting and presenting to stakeholders of different levels is essential. Experience of working with international academic societies and in a global, matrix team would be beneficial. Experienced in digital marketing. Creative, organised, self-starter. Customer-centric, excellent communication skills with a desire to work in a high-performing, goal-oriented environment. Marketing data analysis, reporting, presentation writing and delivery. Experience of Google Analytics would be a benefit. Ability to work independently, anticipate required activities/tasks, and work according to changing priorities and deadlines. Highly organised and able to comfortably manage multiple projects and relationships. Adept at building and maintaining relationships with internal and external stakeholders of all levels. Budget management. Fluent spoken and written English. Qualifications University degree, preferably in marketing, business or science, or a similar qualification All employees are expected to regularly attend the office in line with our global flexible work from home policy. Further information regarding this will be shared during the interview process.
Apr 19, 2024
Full time
Marketing Manager, Societies Location: London, UK - Hybrid Model Closing date for Applications: 22nd April 2024 Purpose of the Role This role is pivotal to the Journals Marketing Planning team, managing the delivery of innovative and impactful marketing for key academic-society-owned journals published by Springer Nature. As well as delivering agreed marketing activities per individual society agreement, the Marketing Manager, Societies, will ensure that society journals and societies are included in marketing programmes managed by colleagues in the Journals Marketing Planning team. They will also monitor and report back on marketing activities for society journals, both for individual society publishing agreements and the society marketing programme as a whole. The role requires strong analytical, communication and organisational skills, combined with the ability to produce and present reports to internal and external stakeholders at a range of levels. As well as being responsible for the marketing of existing society titles, the Marketing Manager, Societies will contribute to tender processes (RFPs) by working closely with colleagues in Marketing Strategy and Editorial to produce high-quality, impactful, and engaging presentations. We are looking for an independent, experienced marketer that is comfortable with a data-driven and customer-centric approach to marketing and who is confident working in a fast-paced environment of innovation. Responsibilities In line with business objectives, prepare, manage and execute, in collaboration with the marketing operations team, marketing activities for key society journals. Work in close collaboration with local and global members of the Marketing Planning team to deliver campaigns, share successes and challenges, and present insights to the wider marketing department and organisation. Develop and test both new and proven marketing tactics and channels to meet targets for manuscript submissions, website traffic, and other KPIs. Analyse campaign performance and impact and adapt tactics and channel mix to optimise KPI conversions, ROI, and drive efficiencies in processes. Work with key stakeholders to create and deliver regular marketing updates/reports to societies and contribute to new society tenders. Key Relationships Internal: Marketing Planning (team where this role is part of), Marketing Strategy, Marketing Operations, Society and Partner Management, Marketing Data, Analytics & Technology. External: Society contacts, selected marketing vendors. Experience, Skills & Qualifications Essential Proven experience of excellence in digital marketing, using the latest channels and technology, preferably within the online publishing, information, or SaaS industry. Experience of managing multiple projects, relationships, and a marketing budget. Analysing data, identifying trends, and making data-driven decisions to optimise marketing campaigns. Reporting and presenting to stakeholders of different levels is essential. Experience of working with international academic societies and in a global, matrix team would be beneficial. Experienced in digital marketing. Creative, organised, self-starter. Customer-centric, excellent communication skills with a desire to work in a high-performing, goal-oriented environment. Marketing data analysis, reporting, presentation writing and delivery. Experience of Google Analytics would be a benefit. Ability to work independently, anticipate required activities/tasks, and work according to changing priorities and deadlines. Highly organised and able to comfortably manage multiple projects and relationships. Adept at building and maintaining relationships with internal and external stakeholders of all levels. Budget management. Fluent spoken and written English. Qualifications University degree, preferably in marketing, business or science, or a similar qualification All employees are expected to regularly attend the office in line with our global flexible work from home policy. Further information regarding this will be shared during the interview process.
London or Malta hybrid working environment Weavr is the easiest way for businesses, and the safest way for banks, to embed relevant financial services into software at the point of need. Founded by serial entrepreneurs who are leaders in the fields of payments and fintech, we're a team of 100+ can-do builders who are at the frontier of the embedded-finance industry. The team is characterised by smart, kind and high-performing experts who offer and ask for respect, openness and trust. Weavr is still small enough to feel tight-knit but operates and communicates at the level of a more mature organisation. This role & opportunity We're seeking a dynamic Product leader to spearhead the delivery of our identity, compliance and risk propositions, features, and capabilities within our Embedded Finance offering. As a pivotal member of the Product Management team, you'll play a central role in shaping our product strategy and delivering commercially attractive features and capabilities that delight our customers. You will lead a team that is critical to building our compliance advantage and pivotal to delivering great end customer experiences, with accountability for areas such as onboarding, authentication and financial crime prevention. Your role entails synthesising customer needs, setting product outcomes and metrics, defining innovative features, and crafting value propositions. You'll lead customer-centric roadmap development and collaborate closely on go-to-market strategies. In product delivery, you'll formulate and evaluate solutions aligned with business objectives, leading projects to meet specific needs while ensuring effective communication and management across diverse stakeholder groups. We're offering a fantastic opportunity to spearhead Embedded Finance initiatives at the forefront of innovation. Responsibilities: Product Strategy: Synthesis and articulation of customer needs; Definition of new products features and capabilities, as well as associated customer value propositions, including pricing analysis and competitive positioning. Define and lead the delivery of customer value, feature and capability roadmaps. Drive go-to-market definition and sales enablement, working closely with Product Marketing and Sales; Product Delivery: Solution options formulation, evaluation and recommendation; Lead delivery projects to meet business and customer needs, prioritising, sequencing and delivering fit-for-purpose solutions. Communicate effectively with team members and stakeholders to achieve required business and customer outcomes; Engage cross functionally to balance customer needs, business priorities and delivery constraints; Contribution to the establishment of Product best practices across the group. About You The section below describes our "ideal candidate." However, our hiring process places a strong emphasis on aptitude and passion. If you haven't used every specific tool or haven't met all the skill and experience criteria listed, please don't let that discourage you from applying. We highly value potential and dedication over a rigid checklist of qualifications. However, it's important to note that domain experience in Customer Due Diligence (KYB), Authentication, working with regulated infrastructure (e.g. Payments) or Compliance and Risk Operations will be looking upon favourably. Required skills: Critical Analysis: Analysing market trends and competitor strategies enables informed decision-making, keeping Weavr ahead of industry shifts. Problem Solving: Quick and effective resolution of challenges maintains momentum in product development and deployment. Communication and Presentation: Clear communication and compelling presentations align stakeholders and promote support for product initiatives. Influence: The ability to inspire confidence and alignment among teams fosters collaboration and drives innovation. Strategic and Operational Leadership: Balancing long-term vision with day-to-day operations guides product evolution in line with organisational goals. Team Management (Virtual and Remote) : Effectively leading dispersed teams ensures collaboration and productivity in remote work environments. People Development : Work with team members to ensure they have the right support and environment to excel and grow. Planning, Coordination & Organisation : Meticulous planning and organisation are essential for successful product launches and updates. What's in it for you Competitive salary regularly benchmarked against industry standards. Flexible working environment: hybrid & remote-friendly Private health insurance Commitment to equal opportunity, diversity & inclusion All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability. We are a diverse and inclusive team, and we actively seek to recruit people with different backgrounds and experiences. More about Weavr Since our establishment in late 2020, our innovative approach has earned significant support, including a US$40 million Series A funding round led by Tiger Global in 2022, along with participation from notable investors such as Mubadala Capital, Latitude, QED Investors, Anthemis, Headline, and Seedcamp. We've also snagged a bunch of industry awards along the way! Join us on our mission to make embedding financial services easy and secure for businesses and banks alike. Together, we'll create a future where finance is seamlessly woven into the digital fabric of everyday life.
Apr 19, 2024
Full time
London or Malta hybrid working environment Weavr is the easiest way for businesses, and the safest way for banks, to embed relevant financial services into software at the point of need. Founded by serial entrepreneurs who are leaders in the fields of payments and fintech, we're a team of 100+ can-do builders who are at the frontier of the embedded-finance industry. The team is characterised by smart, kind and high-performing experts who offer and ask for respect, openness and trust. Weavr is still small enough to feel tight-knit but operates and communicates at the level of a more mature organisation. This role & opportunity We're seeking a dynamic Product leader to spearhead the delivery of our identity, compliance and risk propositions, features, and capabilities within our Embedded Finance offering. As a pivotal member of the Product Management team, you'll play a central role in shaping our product strategy and delivering commercially attractive features and capabilities that delight our customers. You will lead a team that is critical to building our compliance advantage and pivotal to delivering great end customer experiences, with accountability for areas such as onboarding, authentication and financial crime prevention. Your role entails synthesising customer needs, setting product outcomes and metrics, defining innovative features, and crafting value propositions. You'll lead customer-centric roadmap development and collaborate closely on go-to-market strategies. In product delivery, you'll formulate and evaluate solutions aligned with business objectives, leading projects to meet specific needs while ensuring effective communication and management across diverse stakeholder groups. We're offering a fantastic opportunity to spearhead Embedded Finance initiatives at the forefront of innovation. Responsibilities: Product Strategy: Synthesis and articulation of customer needs; Definition of new products features and capabilities, as well as associated customer value propositions, including pricing analysis and competitive positioning. Define and lead the delivery of customer value, feature and capability roadmaps. Drive go-to-market definition and sales enablement, working closely with Product Marketing and Sales; Product Delivery: Solution options formulation, evaluation and recommendation; Lead delivery projects to meet business and customer needs, prioritising, sequencing and delivering fit-for-purpose solutions. Communicate effectively with team members and stakeholders to achieve required business and customer outcomes; Engage cross functionally to balance customer needs, business priorities and delivery constraints; Contribution to the establishment of Product best practices across the group. About You The section below describes our "ideal candidate." However, our hiring process places a strong emphasis on aptitude and passion. If you haven't used every specific tool or haven't met all the skill and experience criteria listed, please don't let that discourage you from applying. We highly value potential and dedication over a rigid checklist of qualifications. However, it's important to note that domain experience in Customer Due Diligence (KYB), Authentication, working with regulated infrastructure (e.g. Payments) or Compliance and Risk Operations will be looking upon favourably. Required skills: Critical Analysis: Analysing market trends and competitor strategies enables informed decision-making, keeping Weavr ahead of industry shifts. Problem Solving: Quick and effective resolution of challenges maintains momentum in product development and deployment. Communication and Presentation: Clear communication and compelling presentations align stakeholders and promote support for product initiatives. Influence: The ability to inspire confidence and alignment among teams fosters collaboration and drives innovation. Strategic and Operational Leadership: Balancing long-term vision with day-to-day operations guides product evolution in line with organisational goals. Team Management (Virtual and Remote) : Effectively leading dispersed teams ensures collaboration and productivity in remote work environments. People Development : Work with team members to ensure they have the right support and environment to excel and grow. Planning, Coordination & Organisation : Meticulous planning and organisation are essential for successful product launches and updates. What's in it for you Competitive salary regularly benchmarked against industry standards. Flexible working environment: hybrid & remote-friendly Private health insurance Commitment to equal opportunity, diversity & inclusion All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability. We are a diverse and inclusive team, and we actively seek to recruit people with different backgrounds and experiences. More about Weavr Since our establishment in late 2020, our innovative approach has earned significant support, including a US$40 million Series A funding round led by Tiger Global in 2022, along with participation from notable investors such as Mubadala Capital, Latitude, QED Investors, Anthemis, Headline, and Seedcamp. We've also snagged a bunch of industry awards along the way! Join us on our mission to make embedding financial services easy and secure for businesses and banks alike. Together, we'll create a future where finance is seamlessly woven into the digital fabric of everyday life.
Head of Product Location: London, Soho Industry: Blockchain Tech Salary Range: Industry leading base, vesting tez (Tezos tokens) and great benefits About Trilitech is a Tezos ecosystem company based in London. We cooperate with other companies, partners, and projects on a variety of Tezos blockchain matters. These include core protocol development, application development, and business development in three key verticals: Art, Gaming, and DeFi. We recently supported the launch of Manchester United's digital collectibles, which is based on white label NFT store technology supplied by us. Our corporate partners are McLaren Racing, Ubisoft, Societe Generale and many others. Some of the exciting projects built on the Tezos blockchain include Hic Et Nunc OneOf and Kukai. The ambition of Trilitech is to be a centre of excellence in everything we do; we are hence looking to scale the team with the best of the best in their respective fields. The Role: We're looking for a Head of Product to lead the development and execution of our blockchain-related products. You'll shape the product strategy and vision, work with teams across the whole ecosystem influencing what we build and when with a goal of making tezos the most innovative blockchain ecosystem. Responsibilities: Product Strategy and Vision: Develop and communicate a clear product strategy aligned with the company's overall vision and goals. Stay informed about industry trends, emerging technologies, and competitor products to drive continuous improvement. Product Development: Lead the end-to-end product development lifecycle, from ideation to delivery. Collaborate with cross-functional teams, including development, design, marketing, and sales, to ensure successful product launches. Market Research: Conduct market research to identify customer needs, pain points, and opportunities in the blockchain space. Utilise data and user feedback to inform product decisions and enhance the user experience. Roadmap Planning: Develop and maintain a comprehensive product roadmap, prioritising features and enhancements based on business impact and customer value. Work closely with development teams to ensure timely and high-quality delivery. Stakeholder Management: Build and maintain strong relationships with key stakeholders, including internal teams, customers, and partners. Effectively communicate product updates, milestones, and challenges to relevant stakeholders. Risk Management: Identify potential risks and challenges in product development and implement proactive strategies to mitigate them. Monitor industry regulations and compliance standards relevant to blockchain products. Requirements: Prior experience working in the blockchain industry Extensive experience in product management as a manager Strong technical background and a good understanding of blockchain technology and its applications. Experience with building & managing developer tooling as well (SDKs, IDEs, programming languages) Excellent leadership and communication skills. Experience with agile development methodologies. Ability to thrive in a fast-paced, dynamic environment. Benefits: Double matching of pension contribution up to 10% of gross salary Top PMI for you and your family Up to £2,700 pa gross contribution towards office travel Life assurance policy 25 days holiday (plus an additional day for your birthday) Workplace perks, such as free lunch, snacks and drinks, and an onsite gym Culture: We care deeply about our culture and have developed it across five key pillars: Autonomy: we believe in hiring great people, then giving them the space and flexibility to work in the way that's best for them. We will agree on goals, and then expect you to decide how you want to pursue those goals. Collaboration: as a fast growing small business we all work together across multiple workstreams. We have a flat structure and encourage frank discussion, honesty and openness. Learning and development: the blockchain space is developing at an incredibly fast rate. Having a growth mentality and being open to continuous learning is an important part of our culture. It's always OK to not know the answer to something and have to do some research! We cement this by offering more formal perks to help fund employees' continued education. Diversity and Inclusion: inclusiveness is one of our blockchain's core strengths, and in the same way we are committed to inclusiveness across all diversity dimensions. We are also actively looking for talent outside of the immediate blockchain space. What we primarily look for is general markers of excellence and ambition. Mission driven: we believe that the Tezos blockchain is going to change the world and our goal is to promote its adoption. Blockchain technology will power new positive change, increase the democratisation of previously restricted systems and create transparency and trust. Our Values: A desire to win: Our highly competitive industry is driven by strong winner-take-all effects. We need to be the best. A sense of urgency: Our industry is fast paced, so we need to move quickly to stay ahead of the competition. An ownership mindset: We take pride in what we do. We take the initiative - without waiting for others to act to bring about positive outcomes - and we're accountable for the results. Pragmatism: We prioritise and evaluate based on impact and concrete results. Communication: We broadcast to our colleagues our progress and our struggles often and eagerly. Because someone might need to know, someone might be able to help, we avoid information silos.
Apr 19, 2024
Full time
Head of Product Location: London, Soho Industry: Blockchain Tech Salary Range: Industry leading base, vesting tez (Tezos tokens) and great benefits About Trilitech is a Tezos ecosystem company based in London. We cooperate with other companies, partners, and projects on a variety of Tezos blockchain matters. These include core protocol development, application development, and business development in three key verticals: Art, Gaming, and DeFi. We recently supported the launch of Manchester United's digital collectibles, which is based on white label NFT store technology supplied by us. Our corporate partners are McLaren Racing, Ubisoft, Societe Generale and many others. Some of the exciting projects built on the Tezos blockchain include Hic Et Nunc OneOf and Kukai. The ambition of Trilitech is to be a centre of excellence in everything we do; we are hence looking to scale the team with the best of the best in their respective fields. The Role: We're looking for a Head of Product to lead the development and execution of our blockchain-related products. You'll shape the product strategy and vision, work with teams across the whole ecosystem influencing what we build and when with a goal of making tezos the most innovative blockchain ecosystem. Responsibilities: Product Strategy and Vision: Develop and communicate a clear product strategy aligned with the company's overall vision and goals. Stay informed about industry trends, emerging technologies, and competitor products to drive continuous improvement. Product Development: Lead the end-to-end product development lifecycle, from ideation to delivery. Collaborate with cross-functional teams, including development, design, marketing, and sales, to ensure successful product launches. Market Research: Conduct market research to identify customer needs, pain points, and opportunities in the blockchain space. Utilise data and user feedback to inform product decisions and enhance the user experience. Roadmap Planning: Develop and maintain a comprehensive product roadmap, prioritising features and enhancements based on business impact and customer value. Work closely with development teams to ensure timely and high-quality delivery. Stakeholder Management: Build and maintain strong relationships with key stakeholders, including internal teams, customers, and partners. Effectively communicate product updates, milestones, and challenges to relevant stakeholders. Risk Management: Identify potential risks and challenges in product development and implement proactive strategies to mitigate them. Monitor industry regulations and compliance standards relevant to blockchain products. Requirements: Prior experience working in the blockchain industry Extensive experience in product management as a manager Strong technical background and a good understanding of blockchain technology and its applications. Experience with building & managing developer tooling as well (SDKs, IDEs, programming languages) Excellent leadership and communication skills. Experience with agile development methodologies. Ability to thrive in a fast-paced, dynamic environment. Benefits: Double matching of pension contribution up to 10% of gross salary Top PMI for you and your family Up to £2,700 pa gross contribution towards office travel Life assurance policy 25 days holiday (plus an additional day for your birthday) Workplace perks, such as free lunch, snacks and drinks, and an onsite gym Culture: We care deeply about our culture and have developed it across five key pillars: Autonomy: we believe in hiring great people, then giving them the space and flexibility to work in the way that's best for them. We will agree on goals, and then expect you to decide how you want to pursue those goals. Collaboration: as a fast growing small business we all work together across multiple workstreams. We have a flat structure and encourage frank discussion, honesty and openness. Learning and development: the blockchain space is developing at an incredibly fast rate. Having a growth mentality and being open to continuous learning is an important part of our culture. It's always OK to not know the answer to something and have to do some research! We cement this by offering more formal perks to help fund employees' continued education. Diversity and Inclusion: inclusiveness is one of our blockchain's core strengths, and in the same way we are committed to inclusiveness across all diversity dimensions. We are also actively looking for talent outside of the immediate blockchain space. What we primarily look for is general markers of excellence and ambition. Mission driven: we believe that the Tezos blockchain is going to change the world and our goal is to promote its adoption. Blockchain technology will power new positive change, increase the democratisation of previously restricted systems and create transparency and trust. Our Values: A desire to win: Our highly competitive industry is driven by strong winner-take-all effects. We need to be the best. A sense of urgency: Our industry is fast paced, so we need to move quickly to stay ahead of the competition. An ownership mindset: We take pride in what we do. We take the initiative - without waiting for others to act to bring about positive outcomes - and we're accountable for the results. Pragmatism: We prioritise and evaluate based on impact and concrete results. Communication: We broadcast to our colleagues our progress and our struggles often and eagerly. Because someone might need to know, someone might be able to help, we avoid information silos.
Head of Commercial Risk UK To develop and lead the Commercial Risk business in the UK, continuing to build a profitable, sustainable growing business with a high profile and great reputation in line with the organisations 3X3 strategy. To deliver excellence in client relationships, retention, and growth of the existing client portfolio. To promote an Aon United approach across the country, working with other Aon Solution Line leaders to establish a strong and effective partnership across all the revenue lines to offer the Best of Aon to Clients and Colleagues. To ensure all Commercial Risk practices undertaken in the UK and colleague conduct is aligned with relevant legal and regulatory requirements and wholly consistent with Aon policies, values and behaviours. The FCA's Senior Managers & Certification Regime (SM&CR) applies to Aon from December 2019 and this role is subject to the relevant requirements of the Regime. The primary aim of SM&CR is to drive individual accountability for all roles within the Financial Services Sector. Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be fit and proper at all times and also to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behaviour. What the day will look like P&L Leadership Responsible for running the Commercial Risk UK P&L. Ensure that the business takes advantage of the full suite of high value, best in class solutions, services and capabilities, and leads the team including MDs Complex Risk Managed (formerly Global), Financial and Professional Services, Real Estate, North, South, and SME to ensure that opportunities are maximised across the UK business and the overall UK P&L achieves and delivers profitable growth. Sets the overall direction and goals for the business, including the identification of market, client and solution development opportunities, taking into account the Commercial Risk strategies of Aon both locally and globally Working with Large Client segment leader on development and implementation of segment vision and strategies to grow the business Delivering agreed revenue and margin targets for the business on an annual basis Possessing a deep understanding of these client segments, the key competitors and the key talent in this sector and territory Leading on the talent agenda including recruitment, retention, d&I, development, succession planning, engagement, smart working and wellbeing. Lead all BU Leaders - Real Estate, FPSG and Complex Risk Managed within the London ensuring that their activities are supporting the business objectives Work closely with the South and North businesses to ensure that opportunities are maximised across the UK business Improving client retention levels and creating strategies to strengthen client relationships Maximise sales by ensuring we have the right people undertaking the right activities with strong supporting teams and utilising the best propositions available Ensure that we have the operational metrics in place to accurately forecast for the business Work with the Operations team to optimise customer experience Develop the team's capability to introduce other solution lines and products / propositions Supports the development and execution of global strategies Role models partnership, collaboration, integrity and respect to deliver the best of our firm to our clients. Maintaining a fully compliant and regulatory robust service to all clients Forecasting and reporting on business activity through the monthly and quarterly business review process Improve engagement and ensure diversity and a feeling of belonging within the team Represent Aon externally in business community Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with all Aon UK Limited policies Aon Client Leadership Collaborates with UK, EMEA and global commercial risk leaders to set, implement and amplify the Commercial Risk strategy. Delivers a consistent set of best-in-class Commercial Risk offerings consistent with global priorities, drives growth, innovation, performance standards and capability building. Leads on the development and continuous improvement of segmented and consistent client experience / service models to deliver commercial risk solutions to UK clients to delight clients and to create maximum efficiency Design and manufacture of products, propositions and solutions for customers of Commercial Risk UK. Set strategies and identification of future revenue growth opportunities for the business. The management and control of variable costs to deliver on margins and PTI Responsible for Claims services for customers of Commercial Risk UK and all UK Commercial Risk Broking services Collaborates with internal teams and third-party partners (e.g., carriers) to ensure clients receive solutions that exceed and meet their needs. People Leadership Understands external industry and competitive environment and shapes Aon strategies to achieve maximum long-term success. Responsible for building culture and partners with the People Organisation to deliver the Aon colleague experience consistently. Role models teamwork, collaboration, integrity and respect to deliver the best of our firm to our clients. Runs capacity and resources against opportunities, partnering with other Solution Line leads, Finance and PO. Leads talent, hiring within global frameworks, setting career paths and defining performance expectations, and developing Solution Line related expertise. Retain, develop, and attract dedicated individuals in line with business plans, defining and handling the compensation and Incentives plan according to the annual budget. Promotes and embed the Aon Client Leadership engagement model. Develops and supports team members in the achievement of their objectives through coaching and mentoring. Develops and maintain succession plans for key roles in the business. Ensures Commercial Risk UK's business and colleague conduct is aligned with relevant legal and regulatory requirements and wholly consistent with Aon policies, values and behaviours. Innovation and Growth Proactively builds strategic external partnerships and uses relationships to fulfill client needs. Sales to consumer, SME and large/mid-market clients serviced by the UK regional offices and the digital service centre via the production and distribution of Commercial Risk marketing materials and communications (including financial promotions) Partners across Solution Line leaders and other sales channels to implement strategies to acquire new clients and grow existing client accounts. Gives strategic input into growth planning (market trends) Drives Solution Line initiative and marketing plans to meet growth goals Proactively supports the expansion of the Aon Business Service solution to support improved efficiency and the realization of colleague and client opportunities. Keeps pulse on emerging business opportunities to evaluate the potential for new service offerings Leads inorganic growth opportunities and M&A pipelining ensuring return on investments in line with original proposal Governance and Compliance Takes primary responsibility for ensuring colleague awareness and conformances to all compliance related requirements. Leads by example by ensuring own activity aligns with regulatory requirements and business procedures. Encourages colleagues to be actively involved in raising awareness of non-conformances and ideas for improvements. Is responsible for the monitoring of the Commercial Risk UK risk profile and ensures the business is being run within the risk appetite set by the AUKL Board. This includes raising and reporting any incidents in line with the defined timelines and promoting and demonstrating risk awareness and responsibility. Ensures that processes, procedures and measures are in place for monitoring and maintaining standards of business conduct in Commercial Risk UK consistent with Aon UK's legislative and regulatory requirements, and the professional standards that govern Aon's business. Considers the impact and implications for Commercial Risk UK of key legal and regulatory developments as communicated from the central functions, or Aon Plc, and agrees actions to be taken. Take reasonable steps to prevent or stop regulatory breaches occurring in Commercial Risk UK as set out in the relevant Statement of Responsibility. Skills and experience that will lead to success Passionate about supporting clients to Make Better Decisions Experienced knowledge and client expertise in Commercial Risk - able to exemplify "the best of Aon" in the Region area with clients, at conferences, in publications, etc. and deep familiarity with latest thinking in domain Deep connections across partners and industry groups in their sphere Collaborates with other Solution Line leadership to deliver "the best of Aon" Performance-driven while also having an investment mindset Consistent track record to deliver product/solution innovations Ability to identify and retain top talent Builds inclusive and diverse teams . click apply for full job details
Apr 19, 2024
Full time
Head of Commercial Risk UK To develop and lead the Commercial Risk business in the UK, continuing to build a profitable, sustainable growing business with a high profile and great reputation in line with the organisations 3X3 strategy. To deliver excellence in client relationships, retention, and growth of the existing client portfolio. To promote an Aon United approach across the country, working with other Aon Solution Line leaders to establish a strong and effective partnership across all the revenue lines to offer the Best of Aon to Clients and Colleagues. To ensure all Commercial Risk practices undertaken in the UK and colleague conduct is aligned with relevant legal and regulatory requirements and wholly consistent with Aon policies, values and behaviours. The FCA's Senior Managers & Certification Regime (SM&CR) applies to Aon from December 2019 and this role is subject to the relevant requirements of the Regime. The primary aim of SM&CR is to drive individual accountability for all roles within the Financial Services Sector. Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be fit and proper at all times and also to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behaviour. What the day will look like P&L Leadership Responsible for running the Commercial Risk UK P&L. Ensure that the business takes advantage of the full suite of high value, best in class solutions, services and capabilities, and leads the team including MDs Complex Risk Managed (formerly Global), Financial and Professional Services, Real Estate, North, South, and SME to ensure that opportunities are maximised across the UK business and the overall UK P&L achieves and delivers profitable growth. Sets the overall direction and goals for the business, including the identification of market, client and solution development opportunities, taking into account the Commercial Risk strategies of Aon both locally and globally Working with Large Client segment leader on development and implementation of segment vision and strategies to grow the business Delivering agreed revenue and margin targets for the business on an annual basis Possessing a deep understanding of these client segments, the key competitors and the key talent in this sector and territory Leading on the talent agenda including recruitment, retention, d&I, development, succession planning, engagement, smart working and wellbeing. Lead all BU Leaders - Real Estate, FPSG and Complex Risk Managed within the London ensuring that their activities are supporting the business objectives Work closely with the South and North businesses to ensure that opportunities are maximised across the UK business Improving client retention levels and creating strategies to strengthen client relationships Maximise sales by ensuring we have the right people undertaking the right activities with strong supporting teams and utilising the best propositions available Ensure that we have the operational metrics in place to accurately forecast for the business Work with the Operations team to optimise customer experience Develop the team's capability to introduce other solution lines and products / propositions Supports the development and execution of global strategies Role models partnership, collaboration, integrity and respect to deliver the best of our firm to our clients. Maintaining a fully compliant and regulatory robust service to all clients Forecasting and reporting on business activity through the monthly and quarterly business review process Improve engagement and ensure diversity and a feeling of belonging within the team Represent Aon externally in business community Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with all Aon UK Limited policies Aon Client Leadership Collaborates with UK, EMEA and global commercial risk leaders to set, implement and amplify the Commercial Risk strategy. Delivers a consistent set of best-in-class Commercial Risk offerings consistent with global priorities, drives growth, innovation, performance standards and capability building. Leads on the development and continuous improvement of segmented and consistent client experience / service models to deliver commercial risk solutions to UK clients to delight clients and to create maximum efficiency Design and manufacture of products, propositions and solutions for customers of Commercial Risk UK. Set strategies and identification of future revenue growth opportunities for the business. The management and control of variable costs to deliver on margins and PTI Responsible for Claims services for customers of Commercial Risk UK and all UK Commercial Risk Broking services Collaborates with internal teams and third-party partners (e.g., carriers) to ensure clients receive solutions that exceed and meet their needs. People Leadership Understands external industry and competitive environment and shapes Aon strategies to achieve maximum long-term success. Responsible for building culture and partners with the People Organisation to deliver the Aon colleague experience consistently. Role models teamwork, collaboration, integrity and respect to deliver the best of our firm to our clients. Runs capacity and resources against opportunities, partnering with other Solution Line leads, Finance and PO. Leads talent, hiring within global frameworks, setting career paths and defining performance expectations, and developing Solution Line related expertise. Retain, develop, and attract dedicated individuals in line with business plans, defining and handling the compensation and Incentives plan according to the annual budget. Promotes and embed the Aon Client Leadership engagement model. Develops and supports team members in the achievement of their objectives through coaching and mentoring. Develops and maintain succession plans for key roles in the business. Ensures Commercial Risk UK's business and colleague conduct is aligned with relevant legal and regulatory requirements and wholly consistent with Aon policies, values and behaviours. Innovation and Growth Proactively builds strategic external partnerships and uses relationships to fulfill client needs. Sales to consumer, SME and large/mid-market clients serviced by the UK regional offices and the digital service centre via the production and distribution of Commercial Risk marketing materials and communications (including financial promotions) Partners across Solution Line leaders and other sales channels to implement strategies to acquire new clients and grow existing client accounts. Gives strategic input into growth planning (market trends) Drives Solution Line initiative and marketing plans to meet growth goals Proactively supports the expansion of the Aon Business Service solution to support improved efficiency and the realization of colleague and client opportunities. Keeps pulse on emerging business opportunities to evaluate the potential for new service offerings Leads inorganic growth opportunities and M&A pipelining ensuring return on investments in line with original proposal Governance and Compliance Takes primary responsibility for ensuring colleague awareness and conformances to all compliance related requirements. Leads by example by ensuring own activity aligns with regulatory requirements and business procedures. Encourages colleagues to be actively involved in raising awareness of non-conformances and ideas for improvements. Is responsible for the monitoring of the Commercial Risk UK risk profile and ensures the business is being run within the risk appetite set by the AUKL Board. This includes raising and reporting any incidents in line with the defined timelines and promoting and demonstrating risk awareness and responsibility. Ensures that processes, procedures and measures are in place for monitoring and maintaining standards of business conduct in Commercial Risk UK consistent with Aon UK's legislative and regulatory requirements, and the professional standards that govern Aon's business. Considers the impact and implications for Commercial Risk UK of key legal and regulatory developments as communicated from the central functions, or Aon Plc, and agrees actions to be taken. Take reasonable steps to prevent or stop regulatory breaches occurring in Commercial Risk UK as set out in the relevant Statement of Responsibility. Skills and experience that will lead to success Passionate about supporting clients to Make Better Decisions Experienced knowledge and client expertise in Commercial Risk - able to exemplify "the best of Aon" in the Region area with clients, at conferences, in publications, etc. and deep familiarity with latest thinking in domain Deep connections across partners and industry groups in their sphere Collaborates with other Solution Line leadership to deliver "the best of Aon" Performance-driven while also having an investment mindset Consistent track record to deliver product/solution innovations Ability to identify and retain top talent Builds inclusive and diverse teams . click apply for full job details
Would you like to join a company nominated by Forbes as one of the top 500 companies in the World to work for? Do you want to start a career in a company that really makes difference? We are looking for a Spanish or Portuguese speaking Customer Service Manager to join a Global, award-winning company based in Watford. The Customer Service Manager will be overseeing a team of 15 Spanish and Portuguese speaking executives and must be able to speak English and either Spanish or Portuguese fluently. This position would suit someone who is committed, ambitious and looking to join a company who are well established in the market. The company offer a generous benefits package including 30 days of annual leave + bank holidays, an annual bonus, private healthcare, and other financial allowances. About the role: The Customer Service Manager will be responsible for a team of 15 executives. The role involves ensuring that support is provided to customers in an effective, timely and exceptional manner. The Manager is responsible for the team engagement and progression, ensuring that the team have the access to the resources they need to provide the exceptional level of customer service required. The Manager works alongside the rest of the senior leadership teams within the business including working closely with 4 customer service managers in sister teams. The office has great public transport links and free onsite parking so is suitable for any commuter. The team work on a hybrid basis, Mon - Fri 08:30 - 17:00 Duties to include: Ensuring the team are delivering exceptional customer support through all communication mediums Analysing processes, planning, and implementing change Continuous improvement of procedures Create and analyse reports and present data Operational forecasting Developing members of the team through training Overseeing the recruitment of new members into the team Setting KPI's and ensuring team members achieve them Support the team to prioritise workloads Manage the implementation of new computer systems to improve ways of working Candidate Requirements: To have Manager / Supervisor / Team Leader experience in an office-based environment To be fluent in English and at least one of the following languages - Spanish or Portuguese To have experience using CRM systems and be proficient in all MS Office programs including Excel Experience in people management, project management and change management Be a critical thinker and able to collect, process and analyse data Be able to lead a team effectively and strive to create a working environment where people thrive Be able to communicate effectively with stakeholders Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Apr 19, 2024
Full time
Would you like to join a company nominated by Forbes as one of the top 500 companies in the World to work for? Do you want to start a career in a company that really makes difference? We are looking for a Spanish or Portuguese speaking Customer Service Manager to join a Global, award-winning company based in Watford. The Customer Service Manager will be overseeing a team of 15 Spanish and Portuguese speaking executives and must be able to speak English and either Spanish or Portuguese fluently. This position would suit someone who is committed, ambitious and looking to join a company who are well established in the market. The company offer a generous benefits package including 30 days of annual leave + bank holidays, an annual bonus, private healthcare, and other financial allowances. About the role: The Customer Service Manager will be responsible for a team of 15 executives. The role involves ensuring that support is provided to customers in an effective, timely and exceptional manner. The Manager is responsible for the team engagement and progression, ensuring that the team have the access to the resources they need to provide the exceptional level of customer service required. The Manager works alongside the rest of the senior leadership teams within the business including working closely with 4 customer service managers in sister teams. The office has great public transport links and free onsite parking so is suitable for any commuter. The team work on a hybrid basis, Mon - Fri 08:30 - 17:00 Duties to include: Ensuring the team are delivering exceptional customer support through all communication mediums Analysing processes, planning, and implementing change Continuous improvement of procedures Create and analyse reports and present data Operational forecasting Developing members of the team through training Overseeing the recruitment of new members into the team Setting KPI's and ensuring team members achieve them Support the team to prioritise workloads Manage the implementation of new computer systems to improve ways of working Candidate Requirements: To have Manager / Supervisor / Team Leader experience in an office-based environment To be fluent in English and at least one of the following languages - Spanish or Portuguese To have experience using CRM systems and be proficient in all MS Office programs including Excel Experience in people management, project management and change management Be a critical thinker and able to collect, process and analyse data Be able to lead a team effectively and strive to create a working environment where people thrive Be able to communicate effectively with stakeholders Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Job Description - Director of Sales (HOT0AIFN) Job Description Director of Sales ( Job Number: HOT0AIFN ) Work Locations Work Locations : Hilton London Olympia Hotel 380 Kensington High Street London W14 8NL WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Yearly Salary from £55,000 to £65,000 (DOE) plus incentives and bonus Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing? As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support Prepare company contracts for the hotel in accordance with current business and pricing conditions Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests Produce accurate and timely reports that meet the needs of the hotel and the management company Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs Contribute to relevant management meetings to develop and implement sales and marketing initiatives What are we looking for? A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisational and planning skills Flexibility to respond to a range of different work situations Ability to work well under time pressure and/or demanding travel schedules Demonstrated previous experience in a Sales role with the proven ability to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the local market Knowledge of hospitality industry A passion for sales and target-based performance Relevant degree, in sales, business development or other relevant business field, from an academic institution EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Apr 19, 2024
Full time
Job Description - Director of Sales (HOT0AIFN) Job Description Director of Sales ( Job Number: HOT0AIFN ) Work Locations Work Locations : Hilton London Olympia Hotel 380 Kensington High Street London W14 8NL WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Yearly Salary from £55,000 to £65,000 (DOE) plus incentives and bonus Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing? As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support Prepare company contracts for the hotel in accordance with current business and pricing conditions Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests Produce accurate and timely reports that meet the needs of the hotel and the management company Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs Contribute to relevant management meetings to develop and implement sales and marketing initiatives What are we looking for? A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisational and planning skills Flexibility to respond to a range of different work situations Ability to work well under time pressure and/or demanding travel schedules Demonstrated previous experience in a Sales role with the proven ability to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the local market Knowledge of hospitality industry A passion for sales and target-based performance Relevant degree, in sales, business development or other relevant business field, from an academic institution EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Job Description National Account Executive Homebased - Frequent Travel required - need to be located within 1 hour of Bicester Full time working Monday to Friday 39 Hours per week £competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more Due to an exciting period of growth, we are currently recruiting a talented and collaborative National Account Executive to join our Commercial Account Team working within the food services industry. As a National Account Executive you will provide support and guidance to provide an excellent service to our Commercial Account customers at both site and head office level, ensuring the company's reputation is maintained and enhanced. This includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions. Supporting the Account Management team you will be required to be hands on and be able to work in a fast paced and dynamic environment, therefore it is critical you are able to set a good example of professionalism. You will become a subject matter expert (SME) in key processes and systems, providing a knowledgeable front-line support within the customers Offices, managing the relationships with the business and transferring and sharing knowledge to the wider team. Key responsibilities : Build and maintain relationships across the customers food teams as well as the regional Ops teams Support the Account Manager to cascade & embed processes within the customers business Handle customer contacts, inbound and outbound - in line with customer experience standards Ensure all issues are dealt with according to agreed KPI's Deliver an excellent customer experience, supplying fast, up to date resolutions Proactively inform customer food & admin teams of any delivery service issue. Manage daily substitutions, rolled orders etc Maintain customers folders / Salesforce to ensure all relevant data is updated Liaise with other departments to ensure corrective action is taken on customer issues and follow up to ensure completion in line with customer expectations Owns complaint resolution and follows through to closure with the customer in order to avoid repeat contacts and customer dissatisfaction. Ensure all customer queries/complaints are properly documented using the appropriate systems and processes Analyse patterns of complaints & enquiries, identify root causes. Identify improvement actions Develop a sound knowledge of customer's needs, competitor activity and the Company's products/resources Manage the creation and cascade of weekly/monthly reporting to the National Account customer base Attend all customer engagement days and roadshows in support of the Sector Manager. Support Account Management team in the daily role picking up any other tasks as required You: With a passion for food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Required skills and competencies: • Drive for results and particularly new business • Uncover customer pain points & leverage the broader Fresh Direct offering to deliver a partner approach, above & beyond product selling, utilising added value to tie customer in • Proven experience in managing customers - face to face or over the telephone • Demonstrate knowledge of retention and growth of accounts. • Target driven, proven experience of achieving targets. • Stakeholder management/engagement • Good at Excel to produce well organised planning in order to maximise selling time in trade What you'll get: • A competitive salary • Huge discount on all sorts of lovely food and award-winning products • Generous holiday allowance, with option to purchase more • Recognition awards and Incentives • Pension • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility • And much more . There's a lot on offer, so what are you waiting for? Bring your whole self to work. At Fresh Direct we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it. All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. FEED YOUR AMBITION. DELIVER YOUR FUTURE
Apr 19, 2024
Full time
Job Description National Account Executive Homebased - Frequent Travel required - need to be located within 1 hour of Bicester Full time working Monday to Friday 39 Hours per week £competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more Due to an exciting period of growth, we are currently recruiting a talented and collaborative National Account Executive to join our Commercial Account Team working within the food services industry. As a National Account Executive you will provide support and guidance to provide an excellent service to our Commercial Account customers at both site and head office level, ensuring the company's reputation is maintained and enhanced. This includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions. Supporting the Account Management team you will be required to be hands on and be able to work in a fast paced and dynamic environment, therefore it is critical you are able to set a good example of professionalism. You will become a subject matter expert (SME) in key processes and systems, providing a knowledgeable front-line support within the customers Offices, managing the relationships with the business and transferring and sharing knowledge to the wider team. Key responsibilities : Build and maintain relationships across the customers food teams as well as the regional Ops teams Support the Account Manager to cascade & embed processes within the customers business Handle customer contacts, inbound and outbound - in line with customer experience standards Ensure all issues are dealt with according to agreed KPI's Deliver an excellent customer experience, supplying fast, up to date resolutions Proactively inform customer food & admin teams of any delivery service issue. Manage daily substitutions, rolled orders etc Maintain customers folders / Salesforce to ensure all relevant data is updated Liaise with other departments to ensure corrective action is taken on customer issues and follow up to ensure completion in line with customer expectations Owns complaint resolution and follows through to closure with the customer in order to avoid repeat contacts and customer dissatisfaction. Ensure all customer queries/complaints are properly documented using the appropriate systems and processes Analyse patterns of complaints & enquiries, identify root causes. Identify improvement actions Develop a sound knowledge of customer's needs, competitor activity and the Company's products/resources Manage the creation and cascade of weekly/monthly reporting to the National Account customer base Attend all customer engagement days and roadshows in support of the Sector Manager. Support Account Management team in the daily role picking up any other tasks as required You: With a passion for food, you'll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. Required skills and competencies: • Drive for results and particularly new business • Uncover customer pain points & leverage the broader Fresh Direct offering to deliver a partner approach, above & beyond product selling, utilising added value to tie customer in • Proven experience in managing customers - face to face or over the telephone • Demonstrate knowledge of retention and growth of accounts. • Target driven, proven experience of achieving targets. • Stakeholder management/engagement • Good at Excel to produce well organised planning in order to maximise selling time in trade What you'll get: • A competitive salary • Huge discount on all sorts of lovely food and award-winning products • Generous holiday allowance, with option to purchase more • Recognition awards and Incentives • Pension • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility • And much more . There's a lot on offer, so what are you waiting for? Bring your whole self to work. At Fresh Direct we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it. All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. FEED YOUR AMBITION. DELIVER YOUR FUTURE
Senior Product Manager, Subscriptions Growth Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with very high daily engagement and an NPS that's well above the norm. Around 20% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives. Product is at the heart of this ambition. As a PM you'll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You'll operate with autonomy and have a massive impact on our customers' lives and Monzo's success. About our Subscriptions Team: We're looking to hire a Senior Product Manager to join our Subscriptions team. A subscription is a paid upgrade of a customer's Monzo account that unlocks extra benefits and functionality that help them make financial progress. We currently have two subscription plans: Monzo Plus, which is a freemium software product that helps customers manage their money better; and Monzo Premium, which is a packaged bank account that gives people peace of mind with phone and travel insurance in one place. We've grown the number of subscribers substantially over the last three years since launch, and we're about to introduce some big changes that will help us grow even faster. We're now looking to hire someone to accelerate our subscriptions through our ambitious next phase of growth. As the product lead for subscriptions growth, you'll be responsible for the full subscriber lifecycle: awareness, discovery, conversion, onboarding, engagement and retention. This team is a part of the Core Banking team, and directly contributes to Monzo's revenue goals. Your role is to design and execute on strategies to increase subscriptions growth, engagement and retention. That means you'll: Collaborate with engineering, design, data, user research and marketing to identify new growth opportunities, launch experiments and iterate. Create delightful experiences that solve user needs and pain points. Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time. Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives. Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned. Set clear goals and track progress against targets. You should apply if: You have a track record of leading product growth (even better, subscriptions growth). You've shipped world-class products at a fast growing company. You're data-driven, and enthusiastic about metrics. You have a proven track record of making an impact through experimentation and optimization. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're able to motivate, energise and inspire people towards a common goal You're passionate about building value for customers and not just achieving business results. You're intellectually honest about your work's performance, continually striving for improvement. You can systematically break down and solve complex problems. You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You're passionate about learning every day and sharing your knowledge and experience. You're excited by what we're doing at Monzo, especially subscriptions. The interview process: Our interview process typically involves 4 main stages: Initial call with hiring manager Experience Loop consisting of x3 interviews. This includes a Case Study, Project Walkthrough and a Values interview Final chat with our Chief Product Officer Our average process takes around 3-5 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Tell us about a product you've grown substantially. What was it, and what did you do? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodiverse? Select
Apr 19, 2024
Full time
Senior Product Manager, Subscriptions Growth Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with very high daily engagement and an NPS that's well above the norm. Around 20% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives. Product is at the heart of this ambition. As a PM you'll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You'll operate with autonomy and have a massive impact on our customers' lives and Monzo's success. About our Subscriptions Team: We're looking to hire a Senior Product Manager to join our Subscriptions team. A subscription is a paid upgrade of a customer's Monzo account that unlocks extra benefits and functionality that help them make financial progress. We currently have two subscription plans: Monzo Plus, which is a freemium software product that helps customers manage their money better; and Monzo Premium, which is a packaged bank account that gives people peace of mind with phone and travel insurance in one place. We've grown the number of subscribers substantially over the last three years since launch, and we're about to introduce some big changes that will help us grow even faster. We're now looking to hire someone to accelerate our subscriptions through our ambitious next phase of growth. As the product lead for subscriptions growth, you'll be responsible for the full subscriber lifecycle: awareness, discovery, conversion, onboarding, engagement and retention. This team is a part of the Core Banking team, and directly contributes to Monzo's revenue goals. Your role is to design and execute on strategies to increase subscriptions growth, engagement and retention. That means you'll: Collaborate with engineering, design, data, user research and marketing to identify new growth opportunities, launch experiments and iterate. Create delightful experiences that solve user needs and pain points. Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time. Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives. Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned. Set clear goals and track progress against targets. You should apply if: You have a track record of leading product growth (even better, subscriptions growth). You've shipped world-class products at a fast growing company. You're data-driven, and enthusiastic about metrics. You have a proven track record of making an impact through experimentation and optimization. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're able to motivate, energise and inspire people towards a common goal You're passionate about building value for customers and not just achieving business results. You're intellectually honest about your work's performance, continually striving for improvement. You can systematically break down and solve complex problems. You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You're passionate about learning every day and sharing your knowledge and experience. You're excited by what we're doing at Monzo, especially subscriptions. The interview process: Our interview process typically involves 4 main stages: Initial call with hiring manager Experience Loop consisting of x3 interviews. This includes a Case Study, Project Walkthrough and a Values interview Final chat with our Chief Product Officer Our average process takes around 3-5 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Tell us about a product you've grown substantially. What was it, and what did you do? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodiverse? Select
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the team and the Role: What happens in culture is usually reflected by what people are buying and selling on eBay. As a cultural barometer we have a huge opportunity to use the ultimate cultural barometer of social to connect with different communities in relevant and significant ways. It is your responsibility to help realise the potential of eBay on social. Your objective will be to help make our brand famous by driving salience and relevance. To drive salience and relevance, we want you to work on how we can use social listening to better understand not only what it is that our customers engage with but also what they love most about eBay. In doing so, we can continuously make eBay a brand people want to talk about. We are looking for a social and content champion to work in the eBay UK social team delivering social first campaigns and influencer excellence. The ideal candidate should be customer focused, an excellent creative problem solver and have a strong analytical approach. This position will look at editorial social and content strategy, paid media and creative output across eBay's social activity across the UK channels. Working closely multiple teams across the business, this role will have multiple partners and agencies to handle. The role will report into the social lead and will support on planning and execution of both organic and paid social. What you will accomplish: Working with our dedicated social agency to deliver our always on editorial content strategy and own the day to day delivery Coordinating paid media strategy across evergreen and strategic campaigns, owning paid boosting of always-on content and supporting social lead / paid media specialist and agencies on strategic campaign planning Social listening - making sure we keep our finger on the pulse with what our customers are saying about us and how and where we need to show up as a brand plus tracking what our competitors are up to Use insights and data from social listening and reporting to continuously optimise our performance and advise the brand team of what customers are feeling in general Continuously supervising performance and measurement, suggesting solutions and ensuring content and campaigns exceed performance metrics Working with agencies and platforms on the creative vision to drive outstanding content and case study worthy campaigns Driving social excellence and innovation for the brand, putting eBay at the forefront of new technology and creative cut through Working closely with social platforms (Meta, TikTok, Twitter, Snapchat etc), making eBay the go-to brand partner for testing new ad formats and betas Keeping on top of emerging trends, tech and ad products, ensuring we are at the forefront of innovation and testing What you will bring: Consistent record of creativity and producing social-first creative Personal and professional familiarity across all channels and standout competitors knowledge Solid understanding of emerging platforms Experience working on content at scale, constantly evolving priorities and large paid budgets Passionate about social, influencer and digital trends Detail orientated and driven self-starter, experience of prioritising various priorities and projects Analytical, able to analyse and utilise data to help inform future decisions Customer obsessed and passionate about inspiring and engaging audiences Team-orientated Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
Apr 19, 2024
Full time
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the team and the Role: What happens in culture is usually reflected by what people are buying and selling on eBay. As a cultural barometer we have a huge opportunity to use the ultimate cultural barometer of social to connect with different communities in relevant and significant ways. It is your responsibility to help realise the potential of eBay on social. Your objective will be to help make our brand famous by driving salience and relevance. To drive salience and relevance, we want you to work on how we can use social listening to better understand not only what it is that our customers engage with but also what they love most about eBay. In doing so, we can continuously make eBay a brand people want to talk about. We are looking for a social and content champion to work in the eBay UK social team delivering social first campaigns and influencer excellence. The ideal candidate should be customer focused, an excellent creative problem solver and have a strong analytical approach. This position will look at editorial social and content strategy, paid media and creative output across eBay's social activity across the UK channels. Working closely multiple teams across the business, this role will have multiple partners and agencies to handle. The role will report into the social lead and will support on planning and execution of both organic and paid social. What you will accomplish: Working with our dedicated social agency to deliver our always on editorial content strategy and own the day to day delivery Coordinating paid media strategy across evergreen and strategic campaigns, owning paid boosting of always-on content and supporting social lead / paid media specialist and agencies on strategic campaign planning Social listening - making sure we keep our finger on the pulse with what our customers are saying about us and how and where we need to show up as a brand plus tracking what our competitors are up to Use insights and data from social listening and reporting to continuously optimise our performance and advise the brand team of what customers are feeling in general Continuously supervising performance and measurement, suggesting solutions and ensuring content and campaigns exceed performance metrics Working with agencies and platforms on the creative vision to drive outstanding content and case study worthy campaigns Driving social excellence and innovation for the brand, putting eBay at the forefront of new technology and creative cut through Working closely with social platforms (Meta, TikTok, Twitter, Snapchat etc), making eBay the go-to brand partner for testing new ad formats and betas Keeping on top of emerging trends, tech and ad products, ensuring we are at the forefront of innovation and testing What you will bring: Consistent record of creativity and producing social-first creative Personal and professional familiarity across all channels and standout competitors knowledge Solid understanding of emerging platforms Experience working on content at scale, constantly evolving priorities and large paid budgets Passionate about social, influencer and digital trends Detail orientated and driven self-starter, experience of prioritising various priorities and projects Analytical, able to analyse and utilise data to help inform future decisions Customer obsessed and passionate about inspiring and engaging audiences Team-orientated Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
Senior Product Manager, Subscriptions Growth London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ London or Remote UK £95,000 to £110,000 + Benefits About us: Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with very high daily engagement and an NPS that's well above the norm. Around 20% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives. Product is at the heart of this ambition. As a PM you'll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You'll operate with autonomy and have a massive impact on our customers' lives and Monzo's success. About our Subscriptions Team: We're looking to hire a Senior Product Manager to join our Subscriptions team. A subscription is a paid upgrade of a customer's Monzo account that unlocks extra benefits and functionality that help them make financial progress. We currently have two subscription plans: Monzo Plus, which is a freemium software product that helps customers manage their money better; and Monzo Premium, which is a packaged bank account that gives people peace of mind with phone and travel insurance in one place. We've grown the number of subscribers substantially over the last three years since launch, and we're about to introduce some big changes that will help us grow even faster. We're now looking to hire someone to accelerate our subscriptions through our ambitious next phase of growth. As the product lead for subscriptions growth, you'll be responsible for the full subscriber lifecycle: awareness, discovery, conversion, onboarding, engagement and retention. This team is a part of the Core Banking team, and directly contributes to Monzo's revenue goals. Your role is to design and execute on strategies to increase subscriptions growth, engagement and retention. That means you'll: Collaborate with engineering, design, data, user research and marketing to identify new growth opportunities, launch experiments and iterate. Create delightful experiences that solve user needs and pain points. Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time. Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives. Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned. Set clear goals and track progress against targets. You should apply if: You have a track record of leading product growth (even better, subscriptions growth). You've shipped world-class products at a fast growing company. You're data-driven, and enthusiastic about metrics. You have a proven track record of making an impact through experimentation and optimization. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're able to motivate, energise and inspire people towards a common goal You're passionate about building value for customers and not just achieving business results. You're intellectually honest about your work's performance, continually striving for improvement. You can systematically break down and solve complex problems. You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You're passionate about learning every day and sharing your knowledge and experience. You're excited by what we're doing at Monzo, especially subscriptions. The interview process: Our interview process typically involves 4 main stages: Initial call with hiring manager Experience Loop consisting of x3 interviews. This includes a Case Study, Project Walkthrough and a Values interview Final chat with our Chief Product Officer Our average process takes around 3-5 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Tell us about a product you've grown substantially. What was it, and what did you do? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodiverse? Select
Apr 19, 2024
Full time
Senior Product Manager, Subscriptions Growth London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ London or Remote UK £95,000 to £110,000 + Benefits About us: Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with very high daily engagement and an NPS that's well above the norm. Around 20% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives. Product is at the heart of this ambition. As a PM you'll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You'll operate with autonomy and have a massive impact on our customers' lives and Monzo's success. About our Subscriptions Team: We're looking to hire a Senior Product Manager to join our Subscriptions team. A subscription is a paid upgrade of a customer's Monzo account that unlocks extra benefits and functionality that help them make financial progress. We currently have two subscription plans: Monzo Plus, which is a freemium software product that helps customers manage their money better; and Monzo Premium, which is a packaged bank account that gives people peace of mind with phone and travel insurance in one place. We've grown the number of subscribers substantially over the last three years since launch, and we're about to introduce some big changes that will help us grow even faster. We're now looking to hire someone to accelerate our subscriptions through our ambitious next phase of growth. As the product lead for subscriptions growth, you'll be responsible for the full subscriber lifecycle: awareness, discovery, conversion, onboarding, engagement and retention. This team is a part of the Core Banking team, and directly contributes to Monzo's revenue goals. Your role is to design and execute on strategies to increase subscriptions growth, engagement and retention. That means you'll: Collaborate with engineering, design, data, user research and marketing to identify new growth opportunities, launch experiments and iterate. Create delightful experiences that solve user needs and pain points. Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time. Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives. Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned. Set clear goals and track progress against targets. You should apply if: You have a track record of leading product growth (even better, subscriptions growth). You've shipped world-class products at a fast growing company. You're data-driven, and enthusiastic about metrics. You have a proven track record of making an impact through experimentation and optimization. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're able to motivate, energise and inspire people towards a common goal You're passionate about building value for customers and not just achieving business results. You're intellectually honest about your work's performance, continually striving for improvement. You can systematically break down and solve complex problems. You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You're passionate about learning every day and sharing your knowledge and experience. You're excited by what we're doing at Monzo, especially subscriptions. The interview process: Our interview process typically involves 4 main stages: Initial call with hiring manager Experience Loop consisting of x3 interviews. This includes a Case Study, Project Walkthrough and a Values interview Final chat with our Chief Product Officer Our average process takes around 3-5 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Tell us about a product you've grown substantially. What was it, and what did you do? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodiverse? Select
Thank you for your interest in this position. We have received your application from Indeed, so the first step of your application is complete. To finish your application we will email you further details. Mitre 10 has been a part of New Zealand's homeimprovement culture since 1974. An award-winning success story, inspiring Kiwito love where they live, work and play with our home improvement, garden andtrade offer. We are currently on the lookout for a General Manager tojoin our passionate team based in Winton. In this role, you will be responsible for facilitating,coaching, and empowering your team to deliver retail excellence. You willcreate an environment that seeks maximum performance from all team members andachieves business objectives, with the customer at the centre of everything youdo. Reporting to the Member Principal you will be responsiblefor but not limited to: Ensure exceptional customer experiences,simplifying and enhancing their shopping journey. Support the Member Principal in maintainingstore professionalism and achieving company objectives. Develop and execute strategies to meet salestargets through effective team management, financial oversight, and marketinginitiatives. Oversee all aspects of store operations,providing leadership across trade, retail, inventory, and other areas. Manage operational plans, sales, and budgets toexceed profit targets. Monitor performance metrics and manage costsefficiently to meet financial goals. Communicate organisational strategy clearlythroughout the store and foster effective communication channels. Maintain effective HR practices, includingrecruitment, succession planning, and fostering a culture of high performance. The successful candidate will have: Proven expertise in "big box" retail or regionalmanagement. Strong commercial acumen and market awareness. Deep understanding of retail financial dynamics. Leadership capabilities, inspiring teams toperform at their peak. Exceptional organizational and problem-solvingabilities. Familiarity with relevant legislativeregulations such as the Fair Trading Act and Consumers Guarantee Act. If you are a highly motivated individual who is passionateabout being part of the Mitre 10 team and a company in growth mode, then wewant to hear from you. Please provideyour CV and cover letter, including your remuneration expectations, via thiswebsite. The email and password you entered don't match.
Apr 19, 2024
Full time
Thank you for your interest in this position. We have received your application from Indeed, so the first step of your application is complete. To finish your application we will email you further details. Mitre 10 has been a part of New Zealand's homeimprovement culture since 1974. An award-winning success story, inspiring Kiwito love where they live, work and play with our home improvement, garden andtrade offer. We are currently on the lookout for a General Manager tojoin our passionate team based in Winton. In this role, you will be responsible for facilitating,coaching, and empowering your team to deliver retail excellence. You willcreate an environment that seeks maximum performance from all team members andachieves business objectives, with the customer at the centre of everything youdo. Reporting to the Member Principal you will be responsiblefor but not limited to: Ensure exceptional customer experiences,simplifying and enhancing their shopping journey. Support the Member Principal in maintainingstore professionalism and achieving company objectives. Develop and execute strategies to meet salestargets through effective team management, financial oversight, and marketinginitiatives. Oversee all aspects of store operations,providing leadership across trade, retail, inventory, and other areas. Manage operational plans, sales, and budgets toexceed profit targets. Monitor performance metrics and manage costsefficiently to meet financial goals. Communicate organisational strategy clearlythroughout the store and foster effective communication channels. Maintain effective HR practices, includingrecruitment, succession planning, and fostering a culture of high performance. The successful candidate will have: Proven expertise in "big box" retail or regionalmanagement. Strong commercial acumen and market awareness. Deep understanding of retail financial dynamics. Leadership capabilities, inspiring teams toperform at their peak. Exceptional organizational and problem-solvingabilities. Familiarity with relevant legislativeregulations such as the Fair Trading Act and Consumers Guarantee Act. If you are a highly motivated individual who is passionateabout being part of the Mitre 10 team and a company in growth mode, then wewant to hear from you. Please provideyour CV and cover letter, including your remuneration expectations, via thiswebsite. The email and password you entered don't match.