Would you like to work for a progressive and aspirational multi-academy trust? Do you experience in supporting at leaders at board level? Are you looking for a rewarding opportunity with outstanding career development opportunties? If the answer is yes to all of the above, then Hooray may have the role for you! Hooray are proud to be supporting an established Multi-Academy Trust, to assist in the recruitment for a Personal Assistant to join their team on a full-time, temporary basis. As a Personal Assistant to the CEO you will: - To ensure the Founder and Executive Chair is kept up to date of all direct communication - Work 1:1 with the Founder/Executive Chair to type correspondence, prepare presentations, newsletters and reports and undertake appropriate research - Deal confidentially with telephone enquiries and all correspondence - To manage the Founder's diary: diarising meetings as required, arranging and coordinating meetings, conferences, exhibitions and events with internal and external participants - Drive the Founder and guests, as required, to other sites and locations for appointments - Work as part of the RMT Civil Service Team to support the office management General: - To share the Trust's commitment for promoting and safeguarding the welfare of students. - To be responsible for promoting and safeguarding the welfare of students, children and vulnerable adults that you come into contact with. - To actively support and promote equality and diversity throughout the Trust. - To maintain a 'duty of candour' and to be open and honest at all times, ensuring that concerns are raised promptly through the appropriate management routes. - To maintain exemplary standards of professionalism, honesty and respect at all times, and not abuse the privilege of access to confidential information. Staff Management and Supervision: The Executive Personal Assistant to the Founder and Business Services Support does not have line management responsibility. To liaise with all staff employed by the Trust, professional bodies, external consultants, and any outside bodies as and when required. In return, my client is offering an an hourly rate of up to £17.50ph. Please note, this is a full-time, temporary position. If you are interested and have the relevant skills and experiences, please apply with an up to date copy of your CV and we promise to get back to you! Hooray is acting as an agency on behalf of the client for this position. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 REWARD FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Apr 18, 2024
Full time
Would you like to work for a progressive and aspirational multi-academy trust? Do you experience in supporting at leaders at board level? Are you looking for a rewarding opportunity with outstanding career development opportunties? If the answer is yes to all of the above, then Hooray may have the role for you! Hooray are proud to be supporting an established Multi-Academy Trust, to assist in the recruitment for a Personal Assistant to join their team on a full-time, temporary basis. As a Personal Assistant to the CEO you will: - To ensure the Founder and Executive Chair is kept up to date of all direct communication - Work 1:1 with the Founder/Executive Chair to type correspondence, prepare presentations, newsletters and reports and undertake appropriate research - Deal confidentially with telephone enquiries and all correspondence - To manage the Founder's diary: diarising meetings as required, arranging and coordinating meetings, conferences, exhibitions and events with internal and external participants - Drive the Founder and guests, as required, to other sites and locations for appointments - Work as part of the RMT Civil Service Team to support the office management General: - To share the Trust's commitment for promoting and safeguarding the welfare of students. - To be responsible for promoting and safeguarding the welfare of students, children and vulnerable adults that you come into contact with. - To actively support and promote equality and diversity throughout the Trust. - To maintain a 'duty of candour' and to be open and honest at all times, ensuring that concerns are raised promptly through the appropriate management routes. - To maintain exemplary standards of professionalism, honesty and respect at all times, and not abuse the privilege of access to confidential information. Staff Management and Supervision: The Executive Personal Assistant to the Founder and Business Services Support does not have line management responsibility. To liaise with all staff employed by the Trust, professional bodies, external consultants, and any outside bodies as and when required. In return, my client is offering an an hourly rate of up to £17.50ph. Please note, this is a full-time, temporary position. If you are interested and have the relevant skills and experiences, please apply with an up to date copy of your CV and we promise to get back to you! Hooray is acting as an agency on behalf of the client for this position. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 REWARD FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will: Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience. Play an integral part in customer education around HSBC digital services and fraud awareness. Identify customers who are in vulnerable situations and determine the best way we can support them. Help our customers with more complex banking needs to ensure they feel supported in their choices. Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers. The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service. Be resilient to a continuous changing environment. When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of 24,570 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more. Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contribution. BUPA Healthcare. Life Assurance, equivalent to four times your annual salary. Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more. Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: (phone number removed).
Apr 18, 2024
Full time
What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will: Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience. Play an integral part in customer education around HSBC digital services and fraud awareness. Identify customers who are in vulnerable situations and determine the best way we can support them. Help our customers with more complex banking needs to ensure they feel supported in their choices. Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers. The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service. Be resilient to a continuous changing environment. When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of 24,570 based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more. Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. A market-leading employer Pension contribution. BUPA Healthcare. Life Assurance, equivalent to four times your annual salary. Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more. Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: (phone number removed).
Receptionist Tunbridge Wells Salary: Upto £12ph Temp to Perm Working hours: 8.30 - 4.30pm Monday - Friday. Role: Our client is looking for an experienced Receptionist and/or admin professional to join their fun and fast paced team in Tunbridge Wells. The successful candidate will demonstrate: Strong interpersonal skills Strong numeracy and IT skills Attention to detail The ability to work to deadlines Pro-activity and adaptability Core duties include: Ensure that all visitors are quickly made to feel welcome. Deal with all enquiries promptly and efficiently, whether they are received in person, by letter, email etc. Communicate information quickly and efficiently to all those who need it. Produce high quality documentation that represents the business Ensure that attendance is recorded daily and accurately. You will have the ability to work well within a fast paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift. AMAZING Benefits of becoming an Office Angels Temp: On Site ParkingWeekly Pay with mobile friendly timesheet processUp to 28 days annual leaveDedicated consultant to support your job searchFirst opportunity to see permanent positionsAccess to free eyecare vouchersTemp of the Month awardsDiscount schemes of 100's of high street retailersAccess to Well-being platformsAccess to online learning and development Please note an Enhanced DBS is required for this role which we can process for you on your behalf. Please apply your CV online for consideration for this role based within a supportive and uplifting team. For immediate consideration please call Shannon on Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 18, 2024
Full time
Receptionist Tunbridge Wells Salary: Upto £12ph Temp to Perm Working hours: 8.30 - 4.30pm Monday - Friday. Role: Our client is looking for an experienced Receptionist and/or admin professional to join their fun and fast paced team in Tunbridge Wells. The successful candidate will demonstrate: Strong interpersonal skills Strong numeracy and IT skills Attention to detail The ability to work to deadlines Pro-activity and adaptability Core duties include: Ensure that all visitors are quickly made to feel welcome. Deal with all enquiries promptly and efficiently, whether they are received in person, by letter, email etc. Communicate information quickly and efficiently to all those who need it. Produce high quality documentation that represents the business Ensure that attendance is recorded daily and accurately. You will have the ability to work well within a fast paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift. AMAZING Benefits of becoming an Office Angels Temp: On Site ParkingWeekly Pay with mobile friendly timesheet processUp to 28 days annual leaveDedicated consultant to support your job searchFirst opportunity to see permanent positionsAccess to free eyecare vouchersTemp of the Month awardsDiscount schemes of 100's of high street retailersAccess to Well-being platformsAccess to online learning and development Please note an Enhanced DBS is required for this role which we can process for you on your behalf. Please apply your CV online for consideration for this role based within a supportive and uplifting team. For immediate consideration please call Shannon on Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Role: F&B Assistants Location: Guernsey Salary / Rate of pay: £26000 Platinum Recruitment is working in partnership with a bespoke hotel in Guernsey and we have a fantastic opportunity for F&B Assistants to join their team. What's in it for you? Working for a forward thinking hotel in Guernsey, supporting multiple F&B outlets, within different departments, if this is for you please take a look at some of the perks on offer: Specialist accommodation set aside for friends & families Wellbeing initiatives On site laundry facilities Discounts across the groups restaurants and hotels Package Salary up to £26,000 Tips shared & paid monthly Live In Why choose our Client? This hotel offers as a 2 AA Rosette standard restaurant and has always maintained a top reputation that is set to continue with a dynamic team of ambitious & award-winning F&B team that help to ensure quality & the guest experience are paramount. What's involved? A successful F&B Assistant will work alongside an incredibly talented F&B and Senior Management team, ensuring guest receive an unrivalled guest experience within a relaxed and informal environment, Candidates will stand a better chance if they have experience in a similar role, as well as managing a large team, but training and the opportunity to progress within the company is given. Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will in touch to discuss the F&B Assistant work we have that suits you in Guernsey Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Tony King Job Number: 928455 Job Role: F&B Assistant Location: Guernsey Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: F&B Assistants Location: Guernsey Salary / Rate of pay: £26000 Platinum Recruitment is working in partnership with a bespoke hotel in Guernsey and we have a fantastic opportunity for F&B Assistants to join their team. What's in it for you? Working for a forward thinking hotel in Guernsey, supporting multiple F&B outlets, within different departments, if this is for you please take a look at some of the perks on offer: Specialist accommodation set aside for friends & families Wellbeing initiatives On site laundry facilities Discounts across the groups restaurants and hotels Package Salary up to £26,000 Tips shared & paid monthly Live In Why choose our Client? This hotel offers as a 2 AA Rosette standard restaurant and has always maintained a top reputation that is set to continue with a dynamic team of ambitious & award-winning F&B team that help to ensure quality & the guest experience are paramount. What's involved? A successful F&B Assistant will work alongside an incredibly talented F&B and Senior Management team, ensuring guest receive an unrivalled guest experience within a relaxed and informal environment, Candidates will stand a better chance if they have experience in a similar role, as well as managing a large team, but training and the opportunity to progress within the company is given. Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will in touch to discuss the F&B Assistant work we have that suits you in Guernsey Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Tony King Job Number: 928455 Job Role: F&B Assistant Location: Guernsey Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Are you looking to continue your career in recruitment? How about joining a company who have been in the business for over 30 years and have the backing of Synergie; Europe's 5th largest recruitment company? Read on Acorn by Synergie is one of the leading recruitment specialists in the UK and we are looking for an experienced Recruitment Consultant to join our team in Wrexham click apply for full job details
Apr 18, 2024
Full time
Are you looking to continue your career in recruitment? How about joining a company who have been in the business for over 30 years and have the backing of Synergie; Europe's 5th largest recruitment company? Read on Acorn by Synergie is one of the leading recruitment specialists in the UK and we are looking for an experienced Recruitment Consultant to join our team in Wrexham click apply for full job details
An Executive Assistant with fluent written and spoken French is required for a busy CEO within a creative sector. The company thrives on excellence, professionalism, and collaboration. The culture celebrates creative innovation and continuous improvement. The Executive Assistant plays a crucial role in the business and will be gatekeeping for the CEO, inbox management, keeping the day to day administrative operations running smoothly. From managing intricate schedules to providing support and organising internal and external events, arranging complex travel and diary management and creating reports for board meetings. The EA will be communicating with High Net Worth Individuals. Chosen individual will need to demonstrate a passion for excellence and a knack for communication in French and have exceptional organisation skills. They will need to be tech-savvy and a multitasker ideally with an undergraduate degree or equivalent experience ideally within the creative sector. Ideally the candidate will need to have proven high level EA experience. This role will be based in the office from Mon-Friday normal working hours "Angela Mortimer PLC act as a recruitment business for this role"- If you are already registered with Angela Mortimer please contact your consultant
Apr 18, 2024
Full time
An Executive Assistant with fluent written and spoken French is required for a busy CEO within a creative sector. The company thrives on excellence, professionalism, and collaboration. The culture celebrates creative innovation and continuous improvement. The Executive Assistant plays a crucial role in the business and will be gatekeeping for the CEO, inbox management, keeping the day to day administrative operations running smoothly. From managing intricate schedules to providing support and organising internal and external events, arranging complex travel and diary management and creating reports for board meetings. The EA will be communicating with High Net Worth Individuals. Chosen individual will need to demonstrate a passion for excellence and a knack for communication in French and have exceptional organisation skills. They will need to be tech-savvy and a multitasker ideally with an undergraduate degree or equivalent experience ideally within the creative sector. Ideally the candidate will need to have proven high level EA experience. This role will be based in the office from Mon-Friday normal working hours "Angela Mortimer PLC act as a recruitment business for this role"- If you are already registered with Angela Mortimer please contact your consultant
We have an exciting opportunity for a Service Delivery Manager to join our client in Warrington. Working for a global expanding company your role will be responsible for making sure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside the Project & Account Management teams, for some of the company's top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best practices, release schedules, performance levels and customer satisfaction. The Service Delivery Manager will also add insight and recommendations to provide value to the customer, ensuring any service failure has appropriate corrective action implemented to restore service. There will also be the requirement of producing performance reporting, trend analysis, flow processes and technical data for both technical and non-technical audiences. The Service Manager will also manage the product release process and will be expected to improve the current services to provide a better support service to our clients. Responsibilities • Act as the primary service management contact for the customer and managing customer expectations • Ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in terms of the performance provided to the clients • Manage service delivery targets, including the definition of SLAs and KPIs, service review meetings, continuous service improvement meetings, internal and external reporting and ad-hoc, communications • Develop trusted relationships with clients and stakeholders responsible for services and incorporate regular site visits • Ensure adherence to service management principles - ITIL led; Configuration management, problem management, change management, IT helpdesk function, release and version control • Development of internal processes to continuously improve internal service management and support • Manage and forecast resource requirements to meet contractual demand if and where applicable. • Have a complete understanding of the company's wide range of service offerings, including associated processes. Understand interdependencies between technology, operations and business needs • Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs. • Handle any client complaints dealing with them in a timely and professional manner, including ownership of major incidents through to service restoration, ensuring customer satisfaction • Responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. • Work with our consultants and partners to bring unique managed services to the marketplace. • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team • Monitor and report on the overall performance of services and collaborate with senior managers on account management and growth • Coach, mentor and motivate other team members to ensure delivery times are met. • Providing strong, high-profile leadership and continuous improvement of behaviours, templates, processes and best practices • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence • Deliver appropriate and effective executive-level communication Skills and Experience • 5+ years of service delivery management and related experience delivering IT services • Expert knowledge of ITIL V3, and/or V4 best practice (including formal qualification) • Information Security awareness ISO27001 / Cyber Essentials • Ability to deal with multiple tasks in a very busy and demanding service sector. • Knowledge and experience with Microsoft packages, including Project, PowerPoint, Word and Excel • Knowledge of both Product and Service delivery • Broad knowledge of IT Infrastructure and managing software delivery • Previous experience in software delivery and/or delivering project services to multi-client environments • Commercially astute with P&L awareness • Proven experience in building strong and professional relationships with key client's staff, partners and internal colleagues • Experienced in managing suppliers, vendors and third parties involved in the delivery of services - making sure obligations are met • Experienced in leading the design process to ensure that proposed new services & solutions are commercially viable, fit for purpose, aligned with market trends and supportable • Confident in delivering training for internal staff • Self-motivated, with the ability to adapt to change and competing demands • Ability to travel to and from customer sites, and other offices used for external and internal meetings • Strong communication skills, both written and verbal • Able to create and present service management reports, with a keen eye for attention to detail • A strong customer-centric approach. Desirable: • Knowledge of Software Asset Management Salary is negotiable Excellent Benefits Horizon Recruitment Solutions Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
Apr 18, 2024
Full time
We have an exciting opportunity for a Service Delivery Manager to join our client in Warrington. Working for a global expanding company your role will be responsible for making sure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside the Project & Account Management teams, for some of the company's top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best practices, release schedules, performance levels and customer satisfaction. The Service Delivery Manager will also add insight and recommendations to provide value to the customer, ensuring any service failure has appropriate corrective action implemented to restore service. There will also be the requirement of producing performance reporting, trend analysis, flow processes and technical data for both technical and non-technical audiences. The Service Manager will also manage the product release process and will be expected to improve the current services to provide a better support service to our clients. Responsibilities • Act as the primary service management contact for the customer and managing customer expectations • Ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in terms of the performance provided to the clients • Manage service delivery targets, including the definition of SLAs and KPIs, service review meetings, continuous service improvement meetings, internal and external reporting and ad-hoc, communications • Develop trusted relationships with clients and stakeholders responsible for services and incorporate regular site visits • Ensure adherence to service management principles - ITIL led; Configuration management, problem management, change management, IT helpdesk function, release and version control • Development of internal processes to continuously improve internal service management and support • Manage and forecast resource requirements to meet contractual demand if and where applicable. • Have a complete understanding of the company's wide range of service offerings, including associated processes. Understand interdependencies between technology, operations and business needs • Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs. • Handle any client complaints dealing with them in a timely and professional manner, including ownership of major incidents through to service restoration, ensuring customer satisfaction • Responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. • Work with our consultants and partners to bring unique managed services to the marketplace. • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team • Monitor and report on the overall performance of services and collaborate with senior managers on account management and growth • Coach, mentor and motivate other team members to ensure delivery times are met. • Providing strong, high-profile leadership and continuous improvement of behaviours, templates, processes and best practices • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence • Deliver appropriate and effective executive-level communication Skills and Experience • 5+ years of service delivery management and related experience delivering IT services • Expert knowledge of ITIL V3, and/or V4 best practice (including formal qualification) • Information Security awareness ISO27001 / Cyber Essentials • Ability to deal with multiple tasks in a very busy and demanding service sector. • Knowledge and experience with Microsoft packages, including Project, PowerPoint, Word and Excel • Knowledge of both Product and Service delivery • Broad knowledge of IT Infrastructure and managing software delivery • Previous experience in software delivery and/or delivering project services to multi-client environments • Commercially astute with P&L awareness • Proven experience in building strong and professional relationships with key client's staff, partners and internal colleagues • Experienced in managing suppliers, vendors and third parties involved in the delivery of services - making sure obligations are met • Experienced in leading the design process to ensure that proposed new services & solutions are commercially viable, fit for purpose, aligned with market trends and supportable • Confident in delivering training for internal staff • Self-motivated, with the ability to adapt to change and competing demands • Ability to travel to and from customer sites, and other offices used for external and internal meetings • Strong communication skills, both written and verbal • Able to create and present service management reports, with a keen eye for attention to detail • A strong customer-centric approach. Desirable: • Knowledge of Software Asset Management Salary is negotiable Excellent Benefits Horizon Recruitment Solutions Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
Ref - 20697Office Manager/HR for a boutique Finance company in the West End.A boutique finance company in London's West End is seeking a bright and hardworking Office and HR Manager to support their team. The ideal candidate will fit well within the friendly team culture. Previous experience in a similar role is essential.Role: Office ManagerDuration: Full timeStart date: ASAP (will wait 1 month's notice)Salary: Up to £60,000 DOEWorking hours: 08:30- 17:00 / 09:00 - 17:30 (4 days in the office, 1 WFH)Location: West EndResponsibilities: Ensure smooth running of the office, serving as the primary point of contact for suppliers and providers Handle HR tasks and processes, collaborating closely with Partners on all HR matters Manage front desk responsibilities, including welcoming and assisting important guests Business management, coordinate and supervise board meetings and company procedures Requirements: Strong experience as an Office Manager or Operations Manager, with a background in HR being highly advantageous Previous experience in financial services is essential Self-motivated individual with excellent organisational skills and a proactive approach Mature, professional and well-presented Assertive and confident, capable of advocating for ideas and pushing back when necessary All-rounder who enjoys contributing to various aspects of the business RMS Recruitment thanks you for your application and looks forward to speaking to you. However, we regret that we will only be able to respond to successful applicants who fulfil all the criteria. If you are already registered with RMS, please do not hesitate to contact your consultant directly quoting the above reference number.
Apr 18, 2024
Full time
Ref - 20697Office Manager/HR for a boutique Finance company in the West End.A boutique finance company in London's West End is seeking a bright and hardworking Office and HR Manager to support their team. The ideal candidate will fit well within the friendly team culture. Previous experience in a similar role is essential.Role: Office ManagerDuration: Full timeStart date: ASAP (will wait 1 month's notice)Salary: Up to £60,000 DOEWorking hours: 08:30- 17:00 / 09:00 - 17:30 (4 days in the office, 1 WFH)Location: West EndResponsibilities: Ensure smooth running of the office, serving as the primary point of contact for suppliers and providers Handle HR tasks and processes, collaborating closely with Partners on all HR matters Manage front desk responsibilities, including welcoming and assisting important guests Business management, coordinate and supervise board meetings and company procedures Requirements: Strong experience as an Office Manager or Operations Manager, with a background in HR being highly advantageous Previous experience in financial services is essential Self-motivated individual with excellent organisational skills and a proactive approach Mature, professional and well-presented Assertive and confident, capable of advocating for ideas and pushing back when necessary All-rounder who enjoys contributing to various aspects of the business RMS Recruitment thanks you for your application and looks forward to speaking to you. However, we regret that we will only be able to respond to successful applicants who fulfil all the criteria. If you are already registered with RMS, please do not hesitate to contact your consultant directly quoting the above reference number.
Role: Front Office Duty Manager Location: Windsor Salary / Rate of pay: £13 - £15 per hour depending on experience Platinum Recruitment is working in partnership with a centrally located in Windsor who require an immediate and experienced temporary Front Office Duty Manager to join their team What's in it for you when doing temporary work? Hourly Rate - Get paid for every hour that you work. Weekly pay - You get paid every Friday. Working alongside your dedicated consultants who care and value your hard work. Parking available - NO ACCOMMODATION What's involved? As Front Office Duty Manager you will be supporting our client on a temporary basis. Responsible for managing the day to day operations of the front office Supervise the desk as well as provide support and guidance in other areas of the hotel when required including in F&B. Help reception with daily check-in and check out duties including admin Duty Manager the desk in the absence of the Front Office Manager Previous experience within a hotel is essential and ideally someone with a supervisory or management background and Opera proficient. Please note there is no accommodation with this role, but car parking can be provided and ideally will be ongoing for a min. of 4 weeks or until recruited. Sound like the role for you? Then we would like to hear from you! Click Apply Now and one of the team will in touch to discuss this temporary Front Office Duty Manager role in Windsor. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Helen Davies Job Number: TEMPDUTYMGR Job Role: Front Office Duty Manager Location: Windsor Platinum Recruitment is acting as an Employment Business in relation to this vacancy.
Apr 18, 2024
Full time
Role: Front Office Duty Manager Location: Windsor Salary / Rate of pay: £13 - £15 per hour depending on experience Platinum Recruitment is working in partnership with a centrally located in Windsor who require an immediate and experienced temporary Front Office Duty Manager to join their team What's in it for you when doing temporary work? Hourly Rate - Get paid for every hour that you work. Weekly pay - You get paid every Friday. Working alongside your dedicated consultants who care and value your hard work. Parking available - NO ACCOMMODATION What's involved? As Front Office Duty Manager you will be supporting our client on a temporary basis. Responsible for managing the day to day operations of the front office Supervise the desk as well as provide support and guidance in other areas of the hotel when required including in F&B. Help reception with daily check-in and check out duties including admin Duty Manager the desk in the absence of the Front Office Manager Previous experience within a hotel is essential and ideally someone with a supervisory or management background and Opera proficient. Please note there is no accommodation with this role, but car parking can be provided and ideally will be ongoing for a min. of 4 weeks or until recruited. Sound like the role for you? Then we would like to hear from you! Click Apply Now and one of the team will in touch to discuss this temporary Front Office Duty Manager role in Windsor. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Helen Davies Job Number: TEMPDUTYMGR Job Role: Front Office Duty Manager Location: Windsor Platinum Recruitment is acting as an Employment Business in relation to this vacancy.
Inventory Clerk Manager / Senior Property Manager We are either looking for an Inventory Clerk Manager or a Senior Property Manager who has carried out Property Inspections, Inventories and Check Outs and we will only consider applications from people wanting to work 5 full days per week, working between 8.30am - 5.30pm Monday to Friday. You will have full responsibility for a team of Inventory Clerks plus Administrators across the Essex region. Inventory Clerk Manager / Senior Property Manager The successful candidate who fulfills this varied role will spend part of each working week carrying out audits, and further training and development of your team of Inventory Clerks and ensuring they feel supported. You will train on visiting properties to undertake various tasks which include the production of condition inspections to ensure they remain in good condition, produce reports to evidence and dispatch to the relevant landlord via bespoke software held on an iPad, compile detailed reports which record the overall condition of a property prior to any tenants moving in. Re-visiting the properties midway through an active tenancy to check on the condition, produce a brief report and then dispatch this to the relevant landlord concerned. Discussing with the tenants in occupation any maintenance-based issues that may be evident. Where relevant, liaising with Property Managers to ensure maintenance based issues are resolved. Inventory Clerk Manager / Senior Property Manager If the property is not being maintained to an acceptable condition you will discuss this with the tenants whilst at the property and put a simple plan in place with them to improve the situation. Inspecting the property prior to the end of a tenancy to produce a 'check out' report which will again record the general condition of the property at that time just prior to the tenants moving out. At the end of a tenancy mediate between landlord and tenants regarding any maintenance considered to be beyond fair wear and tear and attempt to agree on a suitable amount of money that the tenants are to contribute to putting things right. Once agreed relevant funds would be deducted from the initial deposit that the tenants lodged with the company prior to moving in. Where issues are evident at the end of a tenancy, but the landlord and tenants fail to agree on a mutually acceptable compromise, the Property Inspection Clerk prepares all relevant paperwork and sends this to an independent adjudicator who will decide what if anything should be deducted from the tenants' original deposit. Inventory Clerk Manager / Senior Property Manager Highly organised and able to manage a busy diary. The ability to prioritise urgent tasks and constantly work to pre-defined deadlines. Excellent communication skills - face to face, orally and electronically. Confident and professional. IT proficient - familiar with MS Office, other general packages, tablets, and other mobile devices. Inventory Clerk Manager / Senior Property Manager Remuneration Salary up to £35,000 dependent on experience. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website at for online Estate Agency vacancies. Find Steve King on LinkedIn.
Apr 18, 2024
Full time
Inventory Clerk Manager / Senior Property Manager We are either looking for an Inventory Clerk Manager or a Senior Property Manager who has carried out Property Inspections, Inventories and Check Outs and we will only consider applications from people wanting to work 5 full days per week, working between 8.30am - 5.30pm Monday to Friday. You will have full responsibility for a team of Inventory Clerks plus Administrators across the Essex region. Inventory Clerk Manager / Senior Property Manager The successful candidate who fulfills this varied role will spend part of each working week carrying out audits, and further training and development of your team of Inventory Clerks and ensuring they feel supported. You will train on visiting properties to undertake various tasks which include the production of condition inspections to ensure they remain in good condition, produce reports to evidence and dispatch to the relevant landlord via bespoke software held on an iPad, compile detailed reports which record the overall condition of a property prior to any tenants moving in. Re-visiting the properties midway through an active tenancy to check on the condition, produce a brief report and then dispatch this to the relevant landlord concerned. Discussing with the tenants in occupation any maintenance-based issues that may be evident. Where relevant, liaising with Property Managers to ensure maintenance based issues are resolved. Inventory Clerk Manager / Senior Property Manager If the property is not being maintained to an acceptable condition you will discuss this with the tenants whilst at the property and put a simple plan in place with them to improve the situation. Inspecting the property prior to the end of a tenancy to produce a 'check out' report which will again record the general condition of the property at that time just prior to the tenants moving out. At the end of a tenancy mediate between landlord and tenants regarding any maintenance considered to be beyond fair wear and tear and attempt to agree on a suitable amount of money that the tenants are to contribute to putting things right. Once agreed relevant funds would be deducted from the initial deposit that the tenants lodged with the company prior to moving in. Where issues are evident at the end of a tenancy, but the landlord and tenants fail to agree on a mutually acceptable compromise, the Property Inspection Clerk prepares all relevant paperwork and sends this to an independent adjudicator who will decide what if anything should be deducted from the tenants' original deposit. Inventory Clerk Manager / Senior Property Manager Highly organised and able to manage a busy diary. The ability to prioritise urgent tasks and constantly work to pre-defined deadlines. Excellent communication skills - face to face, orally and electronically. Confident and professional. IT proficient - familiar with MS Office, other general packages, tablets, and other mobile devices. Inventory Clerk Manager / Senior Property Manager Remuneration Salary up to £35,000 dependent on experience. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website at for online Estate Agency vacancies. Find Steve King on LinkedIn.
Our client are a leading Engineering Consultancy who are looking for a professional and bright individual who is looking to begin a fulfilling career within an impressive company that offers a friendly team environment, and endless opportunities to grow! If you are a graduate, looking for an entry level position and have excellent communication skills, this could be the perfect role for you. Interviews will be commencing ASAP! You must be available immediately. JOB TITLE: Team Admin Assistant - Graduate JOB TYPE: Permanent, Full Time HOURS: 09:00am - 17:00pm (Hybrid working) SALARY: £23,000 - £26,000 LOCATION: Central London CULTURE: Friendly environment, supportive, bright and modern office, fantastic location, fast paced, training provided BENEFITS: 27 Days holiday plus bank holidays, high pension contribution, bonus, plus social committee, dress down days, early finishes! DUTIES: Acting as the first POC for consultants to support with ad hoc duties Copy typing of reports, correspondence, asset registers, contract documents, meeting minutes, compiling log site books, updating work programmes, fee proposals and issuing fee numbers Creating, editing, and uploading documents using company systems Works allocating, scheduling and diarizing for internal consultants Issuing and managing work schedules for in-house consultants Providing administration support to senior management Assisting with Finance & HR duties as required Answering incoming communications by telephone and email Proactively managing, receiving visitors and advising appropriate staff Organising and maintaining the presentation of reception area Preparing and booking meeting rooms General office duties such as post, filing, binding, photocopying and scanning Maintaining stocks of stationery and printed matter Any other ad-hoc duties as required Telephone and Receptionist duties Office supplies (refreshments, post office, stationery company) Providing refreshments for Clients Recycling schemes Travel arrangements and couriers Diary Management Filing/Archiving Experience, knowledge and skills required Educated to a degree level / Equivalent 2.1 or above Good IT skills - MS Word, Excel, PowerPoint, Outlook & Teams High attention to detail skills Friendly, proactive, willingness to learn Completion of any admin/ business certificates - Desirable Experience within an Admin or Reception role - Desirable About you: A team player who is friendly, conscientious, and pays close attention to detail Good organisational skills Good verbal and interpersonal competence Collaborative, flexible working style Professional approach Proactive, reliable and responsible Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 18, 2024
Full time
Our client are a leading Engineering Consultancy who are looking for a professional and bright individual who is looking to begin a fulfilling career within an impressive company that offers a friendly team environment, and endless opportunities to grow! If you are a graduate, looking for an entry level position and have excellent communication skills, this could be the perfect role for you. Interviews will be commencing ASAP! You must be available immediately. JOB TITLE: Team Admin Assistant - Graduate JOB TYPE: Permanent, Full Time HOURS: 09:00am - 17:00pm (Hybrid working) SALARY: £23,000 - £26,000 LOCATION: Central London CULTURE: Friendly environment, supportive, bright and modern office, fantastic location, fast paced, training provided BENEFITS: 27 Days holiday plus bank holidays, high pension contribution, bonus, plus social committee, dress down days, early finishes! DUTIES: Acting as the first POC for consultants to support with ad hoc duties Copy typing of reports, correspondence, asset registers, contract documents, meeting minutes, compiling log site books, updating work programmes, fee proposals and issuing fee numbers Creating, editing, and uploading documents using company systems Works allocating, scheduling and diarizing for internal consultants Issuing and managing work schedules for in-house consultants Providing administration support to senior management Assisting with Finance & HR duties as required Answering incoming communications by telephone and email Proactively managing, receiving visitors and advising appropriate staff Organising and maintaining the presentation of reception area Preparing and booking meeting rooms General office duties such as post, filing, binding, photocopying and scanning Maintaining stocks of stationery and printed matter Any other ad-hoc duties as required Telephone and Receptionist duties Office supplies (refreshments, post office, stationery company) Providing refreshments for Clients Recycling schemes Travel arrangements and couriers Diary Management Filing/Archiving Experience, knowledge and skills required Educated to a degree level / Equivalent 2.1 or above Good IT skills - MS Word, Excel, PowerPoint, Outlook & Teams High attention to detail skills Friendly, proactive, willingness to learn Completion of any admin/ business certificates - Desirable Experience within an Admin or Reception role - Desirable About you: A team player who is friendly, conscientious, and pays close attention to detail Good organisational skills Good verbal and interpersonal competence Collaborative, flexible working style Professional approach Proactive, reliable and responsible Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Head of Data Integration - Hybrid (3 days onsite) in North London - Up to £75k per annum - Perm Must have full rights to work - there is no VISA sponsorship VIQU has partnered with an education and learning institution to find a Head if Data and Integration. For their business. You will be managing a team of over 8 Data Officers. The role requires you to be 60% technical and hands on and 40% strategic focus. We are looking for someone who can take ownership and accountability of the Data plan within the business, understand and work on data warehousing, PowerBI and SQL. Duties include but not limited to: - Managing data Security and compliance - Implement Data Governance - Manage the integration of Data systems - Define data standards and metrics - Hands on with automation, data integration, data mapping and data cleansing - Lead team members Essential Experience required of a Head of Data and Integration in this role: Proven track record as a leader within data in a business Proven track record in data architecture, data management and data analysis as well as system integration Proficiency in SQL and other relational and non relational databases Data visualization (Tableau/PowerBI) Cloud database knowledge (AWS or Azure) Datamining, ML, AI Can simplify complex data into compelling and insightful stories Analytical and problem solving abilities Experience in Data flow management, data security management and data integrity Can analyse large data sets and identify trends Leadership experience in data projects Ability to communicate on both a technical and non technical level with fluency Qualifications within Data is required Benefits 25 days leave + BH + Christmas and new year period Pension Onsite gym Free onsite parking To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website.
Apr 18, 2024
Full time
Head of Data Integration - Hybrid (3 days onsite) in North London - Up to £75k per annum - Perm Must have full rights to work - there is no VISA sponsorship VIQU has partnered with an education and learning institution to find a Head if Data and Integration. For their business. You will be managing a team of over 8 Data Officers. The role requires you to be 60% technical and hands on and 40% strategic focus. We are looking for someone who can take ownership and accountability of the Data plan within the business, understand and work on data warehousing, PowerBI and SQL. Duties include but not limited to: - Managing data Security and compliance - Implement Data Governance - Manage the integration of Data systems - Define data standards and metrics - Hands on with automation, data integration, data mapping and data cleansing - Lead team members Essential Experience required of a Head of Data and Integration in this role: Proven track record as a leader within data in a business Proven track record in data architecture, data management and data analysis as well as system integration Proficiency in SQL and other relational and non relational databases Data visualization (Tableau/PowerBI) Cloud database knowledge (AWS or Azure) Datamining, ML, AI Can simplify complex data into compelling and insightful stories Analytical and problem solving abilities Experience in Data flow management, data security management and data integrity Can analyse large data sets and identify trends Leadership experience in data projects Ability to communicate on both a technical and non technical level with fluency Qualifications within Data is required Benefits 25 days leave + BH + Christmas and new year period Pension Onsite gym Free onsite parking To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website.
Job Title: Consultant Ecologist Salary: 24,000 - 32,000 Location: Leicestershire Hybrid working - 2 days in the office per week We are looking for a Consultant Ecologist to join an award-winning Environmental consultancy, with an office in Leicestershire. They work all across the UK with developers, public bodies, and private companies to deliver high quality Ecology, Landscape, Environmental Assessment services and more. As a Consultant Ecologist you will receive a comprehensive package with the following benefits: Highly competitive Pension Scheme, Professional Subscription service, Flexible Working, Eye Health, Tax-Free Childcare, Income Protection and more. As a Consultant Ecologist, you will be encouraged and given the support you need to progress as a professional Ecologist, and so this is the ideal opportunity for someone who is passionate about what they do, and enjoys a variety of projects. We are particularly interested in Consultant Ecologists with class licences (or if you're working towards obtaining licences), botany, and/or BNG knowledge. You must have a full driving licence and access to your own car. Interested in this or other roles in ecology consultancy? Please contact Lloyd Key via (url removed) or call (phone number removed). We have many more vacancies available on our website. Please refer to (url removed). This is a permanent role. Penguin Recruitment is operating as a Recruitment Agency in respect to this position.
Apr 18, 2024
Full time
Job Title: Consultant Ecologist Salary: 24,000 - 32,000 Location: Leicestershire Hybrid working - 2 days in the office per week We are looking for a Consultant Ecologist to join an award-winning Environmental consultancy, with an office in Leicestershire. They work all across the UK with developers, public bodies, and private companies to deliver high quality Ecology, Landscape, Environmental Assessment services and more. As a Consultant Ecologist you will receive a comprehensive package with the following benefits: Highly competitive Pension Scheme, Professional Subscription service, Flexible Working, Eye Health, Tax-Free Childcare, Income Protection and more. As a Consultant Ecologist, you will be encouraged and given the support you need to progress as a professional Ecologist, and so this is the ideal opportunity for someone who is passionate about what they do, and enjoys a variety of projects. We are particularly interested in Consultant Ecologists with class licences (or if you're working towards obtaining licences), botany, and/or BNG knowledge. You must have a full driving licence and access to your own car. Interested in this or other roles in ecology consultancy? Please contact Lloyd Key via (url removed) or call (phone number removed). We have many more vacancies available on our website. Please refer to (url removed). This is a permanent role. Penguin Recruitment is operating as a Recruitment Agency in respect to this position.
Retrofit Lead Ref:BM188 My client is the UK's largest leading multidisciplinary consultancies who have offices across the country and provide a range of services across all sectors. They have the exciting opportunity of a Retrofit Lead to join the property team in their offices in Cheltenham. The successful candidate will be responsible for: Take the lead on retrofit processes, procedures, and documents, as well as the clients business developments Manage retrofit projects through all stages, whilst working alongside engineers and contractors to ensure a successful execution of the project Undertake energy surveys and lodgement of EPC's, whilst overseeing site inspections and assessments to develop retrofit strategies Ensure continuous improvement in energy efficiency and minimal environmental impacts of the client's projects The ideal candidate will have: Have Domestic and Non-Domestic Energy Assessor qualification Retrofit coordinator qualification and have a professional qualification such as CIBSE Experience with energy efficiency modelling software and consultancy experience at a senior level Excellent communication and leadership skills Benefits of the role include: Competitive salary Life assurance Pension scheme Car allowance Hybrid working If This role interests you or if you are interested in searching for other roles relating to sustainability please feel free to contact Ben Moore on (phone number removed) or email (url removed). There are many more roles available on our website at (url removed). This is a permanent role. Penguin Recruitment is operating as a recruitment agency in respect to this position.
Apr 18, 2024
Full time
Retrofit Lead Ref:BM188 My client is the UK's largest leading multidisciplinary consultancies who have offices across the country and provide a range of services across all sectors. They have the exciting opportunity of a Retrofit Lead to join the property team in their offices in Cheltenham. The successful candidate will be responsible for: Take the lead on retrofit processes, procedures, and documents, as well as the clients business developments Manage retrofit projects through all stages, whilst working alongside engineers and contractors to ensure a successful execution of the project Undertake energy surveys and lodgement of EPC's, whilst overseeing site inspections and assessments to develop retrofit strategies Ensure continuous improvement in energy efficiency and minimal environmental impacts of the client's projects The ideal candidate will have: Have Domestic and Non-Domestic Energy Assessor qualification Retrofit coordinator qualification and have a professional qualification such as CIBSE Experience with energy efficiency modelling software and consultancy experience at a senior level Excellent communication and leadership skills Benefits of the role include: Competitive salary Life assurance Pension scheme Car allowance Hybrid working If This role interests you or if you are interested in searching for other roles relating to sustainability please feel free to contact Ben Moore on (phone number removed) or email (url removed). There are many more roles available on our website at (url removed). This is a permanent role. Penguin Recruitment is operating as a recruitment agency in respect to this position.
IT SUPPORT TECHNICIAN, OMAGH. This employer has been established for more than a decade and half and is a leading provider of managed IT services and cyber security to businesses and organisations primarily based across the NI and ROI regions, some of which operate on a global scale. As they continue to expand, they are seeking to employ an additional SUPPORT TECHNICAN The successful candidate will be responsible to the Technical Director and your role will be to help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites; and to provide a variety of technical duties as required. Our team of recruiters are seeking someone on behalf of this employer who will be capable of evaluating customer needs, installing new computers and software, and troubleshooting computer problems. The role Essential duties may include, but are not limited to, the following: • Installation and configuration of software on network servers and PCs at customer premises. It is anticipated that much of this work will involve Remote Desktop Services, Windows, and Cybersecurity solutions, although a variety of other software will also be involved from time to time. • Installation of desktop, server, network and communications systems at customer premises. • Installation of Cybersecurity systems. • Provision of technical support, by telephone and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs. • The planning, design and project management of new installations. • The planning, specification and evaluation of technical projects. • Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users. • Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally. • Troubleshooting system problems on customer sites, including the documentation of solutions for common problems. Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented. What we are looking for 5yrs+ Experience within the information and computer industry and you must have a driving Licence, access to a vehicle and insurance that covers business travel. You should also have the below experience and Knowledge: • Experience of installing, configuring & supporting Windows 2016, 2019, 2022 Server • Experience of installing, configuring & supporting Windows 10/11 • Experience of installing, configuring & supporting HYPERV, VMWARE • Experience of installing, configuring & supporting MS 365, Azure, Intune, SharePoint • Experience of cyber security systems and knowledge of the products currently available. • A sound knowledge of networking principles. • Experience of installing, configuring & supporting security devices. Other Skills we are seeking - A high level of self-motivation together with a willingness to learn new skills. A flexible and enthusiastic approach to the job. Good problem solving and decision-making skills. Can demonstrate exceptional levels of customer service and care. Good communication, organisation and presentation skills including the ability to write clear and concise notes. Strong time management and coordination skills. Important JOB info Salary competitive- £28-30k+ DOE and other great benefits Internal training on products and services will be provided. Company Rewards scheme that staff can use to purchase prizes. There is an end of year staff bonus. There is a further staff bonus if the company achieves its annual target figures. Everyone gets their Birthday off as a paid day. Death in service cover will be x annual salary. Health plan is available to all employees. A hybrid working environment with WFH available, when required. Salary Sacrifice Electric Car Scheme: Full time hours/Permanent contact, your normal working hours will be Mon-Fri, 9.00am to 5:00pm. Job ref. 13064. For more information, please send your CV with a covering letter. What next - apply now! 1. Send us your FULL & up to date CV by email. 2. Include a cover note/email highlighting your suitability for this role 3. Note, we only accept expressions of interest IF you already hold the legal right to work where the role is based and, meet the essential criteria for the role. 3D Personnel is operating as an Employment Agency and Business and equality is at the forefront of our operation. We provide equality of opportunity to everyone. You can review our Privacy Policy on the home page of our website. All information we process is rigorously monitored in line with all current G.D.P.R. regulations. By submitting your details to us directly or via a recruitment website, you agree to us holding your information on file in confidence unless otherwise instructed to.
Apr 18, 2024
Full time
IT SUPPORT TECHNICIAN, OMAGH. This employer has been established for more than a decade and half and is a leading provider of managed IT services and cyber security to businesses and organisations primarily based across the NI and ROI regions, some of which operate on a global scale. As they continue to expand, they are seeking to employ an additional SUPPORT TECHNICAN The successful candidate will be responsible to the Technical Director and your role will be to help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites; and to provide a variety of technical duties as required. Our team of recruiters are seeking someone on behalf of this employer who will be capable of evaluating customer needs, installing new computers and software, and troubleshooting computer problems. The role Essential duties may include, but are not limited to, the following: • Installation and configuration of software on network servers and PCs at customer premises. It is anticipated that much of this work will involve Remote Desktop Services, Windows, and Cybersecurity solutions, although a variety of other software will also be involved from time to time. • Installation of desktop, server, network and communications systems at customer premises. • Installation of Cybersecurity systems. • Provision of technical support, by telephone and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs. • The planning, design and project management of new installations. • The planning, specification and evaluation of technical projects. • Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users. • Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally. • Troubleshooting system problems on customer sites, including the documentation of solutions for common problems. Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented. What we are looking for 5yrs+ Experience within the information and computer industry and you must have a driving Licence, access to a vehicle and insurance that covers business travel. You should also have the below experience and Knowledge: • Experience of installing, configuring & supporting Windows 2016, 2019, 2022 Server • Experience of installing, configuring & supporting Windows 10/11 • Experience of installing, configuring & supporting HYPERV, VMWARE • Experience of installing, configuring & supporting MS 365, Azure, Intune, SharePoint • Experience of cyber security systems and knowledge of the products currently available. • A sound knowledge of networking principles. • Experience of installing, configuring & supporting security devices. Other Skills we are seeking - A high level of self-motivation together with a willingness to learn new skills. A flexible and enthusiastic approach to the job. Good problem solving and decision-making skills. Can demonstrate exceptional levels of customer service and care. Good communication, organisation and presentation skills including the ability to write clear and concise notes. Strong time management and coordination skills. Important JOB info Salary competitive- £28-30k+ DOE and other great benefits Internal training on products and services will be provided. Company Rewards scheme that staff can use to purchase prizes. There is an end of year staff bonus. There is a further staff bonus if the company achieves its annual target figures. Everyone gets their Birthday off as a paid day. Death in service cover will be x annual salary. Health plan is available to all employees. A hybrid working environment with WFH available, when required. Salary Sacrifice Electric Car Scheme: Full time hours/Permanent contact, your normal working hours will be Mon-Fri, 9.00am to 5:00pm. Job ref. 13064. For more information, please send your CV with a covering letter. What next - apply now! 1. Send us your FULL & up to date CV by email. 2. Include a cover note/email highlighting your suitability for this role 3. Note, we only accept expressions of interest IF you already hold the legal right to work where the role is based and, meet the essential criteria for the role. 3D Personnel is operating as an Employment Agency and Business and equality is at the forefront of our operation. We provide equality of opportunity to everyone. You can review our Privacy Policy on the home page of our website. All information we process is rigorously monitored in line with all current G.D.P.R. regulations. By submitting your details to us directly or via a recruitment website, you agree to us holding your information on file in confidence unless otherwise instructed to.
Job Title : Assistant Planner Planner Location : Manchester Salary : Attractive salary + Strong benefits package The Company Penguin Recruitment is delighted to be supporting one of the largest UK Planning Consultancies who are looking for the hire of a Planner or Senior Planner to join the team in Manchester. Requirements: RTPI accredited degree At least 6 months experience with in the private or public sector Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Apr 18, 2024
Full time
Job Title : Assistant Planner Planner Location : Manchester Salary : Attractive salary + Strong benefits package The Company Penguin Recruitment is delighted to be supporting one of the largest UK Planning Consultancies who are looking for the hire of a Planner or Senior Planner to join the team in Manchester. Requirements: RTPI accredited degree At least 6 months experience with in the private or public sector Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Senior Security Consultant (Built Environment) Global Engineeering Consultancy HYBRID WORKING London office Position: Senior Security Consultant (Built Environment) Location: London Salary: Up to 60,000 per annum Benefits: Hybrid working arrangements, discretionary annual bonus, 25 days holiday per annum (exclusive of Bank Holidays), international working opportunities, flexible holidays, company pension scheme, life assurance, income protection. Key Responsibilities: Assessing threats, vulnerabilities, and risks to produce risk registers. Developing security strategies to statutory requirements. Producing new design concepts while staying updated on emerging threats and trends. Providing high-level advice to clients on appropriate security technologies. Developing and delivering testing programs and exercises to assure security program integrity. Supervising and mentoring graduate security consultants. Requirements: Experience as a Security Consultant with a background in the Built Environment. Qualification in Security and Risk Management or related subjects. Chartered or working towards chartership with a relevant institution. Membership of the Security Institute (SyI), Association of Security Consultants (ASC), or International Association of Professional Security Consultants (IAPSC). Experience developing security strategies on a range of projects. Ability to assess security risks across various projects, sectors, and geographic locations. How to Apply: If you an experienced Security Consultant with experience in the built environment and meet the above requirements and are interested in applying please submit your CV and a cover letter detailing your relevant experience to (url removed) , or call on (phone number removed). Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Apr 18, 2024
Full time
Senior Security Consultant (Built Environment) Global Engineeering Consultancy HYBRID WORKING London office Position: Senior Security Consultant (Built Environment) Location: London Salary: Up to 60,000 per annum Benefits: Hybrid working arrangements, discretionary annual bonus, 25 days holiday per annum (exclusive of Bank Holidays), international working opportunities, flexible holidays, company pension scheme, life assurance, income protection. Key Responsibilities: Assessing threats, vulnerabilities, and risks to produce risk registers. Developing security strategies to statutory requirements. Producing new design concepts while staying updated on emerging threats and trends. Providing high-level advice to clients on appropriate security technologies. Developing and delivering testing programs and exercises to assure security program integrity. Supervising and mentoring graduate security consultants. Requirements: Experience as a Security Consultant with a background in the Built Environment. Qualification in Security and Risk Management or related subjects. Chartered or working towards chartership with a relevant institution. Membership of the Security Institute (SyI), Association of Security Consultants (ASC), or International Association of Professional Security Consultants (IAPSC). Experience developing security strategies on a range of projects. Ability to assess security risks across various projects, sectors, and geographic locations. How to Apply: If you an experienced Security Consultant with experience in the built environment and meet the above requirements and are interested in applying please submit your CV and a cover letter detailing your relevant experience to (url removed) , or call on (phone number removed). Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Are you passionate about fostering a workplace culture where every employee feels valued, supported, and empowered to thrive? Do you possess the expertise to navigate complex HR challenges and complex cases with extensive knowledge and strategic insight? Do you enjoy the variety of working with a range of exciting brands? Are you looking to showcase your HR talent in a 100% Remote role without the stress and costs of commuting? If so, we d love to hear from you! Role Info: Senior HR Adviser 100% UK Remote (After Initial 2-3 Day Induction at Ellesmere Port or Bradford - Travel and Accommodation Paid) £30,000 - £36,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours. Operational Hours 8am 7pm. Occasional Saturday work required Reporting to: Operations Manager Company: Leading Provider on HR Tech, Consulting and Advise Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s Post Office, Pret and More Your Background / Skills: Human Resources (HR), Employee Relations (ER), Employment Legislation, Risk Management, Excellent Communication About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. The Senior HR Adviser Opportunity: As HR Adviser, you will provide pragmatic, commercial, legally compliant and solution-oriented HR advice and guidance to line managers within our client businesses. You will coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client s organisation. Key Responsibilities: + Providing HR advice and guidance online and by telephone to our clients line manager community across the full spectrum of ER issues + Escalating complex, risky or sensitive cases to appropriate colleagues + Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum + Providing HR advice in line with client-specific service level agreements and business rules + Capturing and tracking all advice provided on the in-house case management system + Acting as a mentor or escalation point for HR Advisers and HR Assistants + Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more difficult conversations + Providing occasional on-site support to our client businesses + Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses About you: Essential: + Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification + Three or more years HR experience within an advisory role having had significant exposure to complex ER issues + In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures + A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management + Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.) + Articulate, confident and fluent communicator + A commercial and pragmatic approach to providing HR solutions + Confident to communicate with managers and business owners at all levels + Competent in building line manager capabilities through coaching + A committed team player + Ability to work flexibly to deadlines and respond positively and constructively to feedback What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Human Resources, HR Supervisor, HR Business Partner, Employee Relations, People Operations, People and Culture, HR Advisor. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 18, 2024
Full time
Are you passionate about fostering a workplace culture where every employee feels valued, supported, and empowered to thrive? Do you possess the expertise to navigate complex HR challenges and complex cases with extensive knowledge and strategic insight? Do you enjoy the variety of working with a range of exciting brands? Are you looking to showcase your HR talent in a 100% Remote role without the stress and costs of commuting? If so, we d love to hear from you! Role Info: Senior HR Adviser 100% UK Remote (After Initial 2-3 Day Induction at Ellesmere Port or Bradford - Travel and Accommodation Paid) £30,000 - £36,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours. Operational Hours 8am 7pm. Occasional Saturday work required Reporting to: Operations Manager Company: Leading Provider on HR Tech, Consulting and Advise Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s Post Office, Pret and More Your Background / Skills: Human Resources (HR), Employee Relations (ER), Employment Legislation, Risk Management, Excellent Communication About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. The Senior HR Adviser Opportunity: As HR Adviser, you will provide pragmatic, commercial, legally compliant and solution-oriented HR advice and guidance to line managers within our client businesses. You will coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client s organisation. Key Responsibilities: + Providing HR advice and guidance online and by telephone to our clients line manager community across the full spectrum of ER issues + Escalating complex, risky or sensitive cases to appropriate colleagues + Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum + Providing HR advice in line with client-specific service level agreements and business rules + Capturing and tracking all advice provided on the in-house case management system + Acting as a mentor or escalation point for HR Advisers and HR Assistants + Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more difficult conversations + Providing occasional on-site support to our client businesses + Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses About you: Essential: + Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification + Three or more years HR experience within an advisory role having had significant exposure to complex ER issues + In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures + A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management + Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.) + Articulate, confident and fluent communicator + A commercial and pragmatic approach to providing HR solutions + Confident to communicate with managers and business owners at all levels + Competent in building line manager capabilities through coaching + A committed team player + Ability to work flexibly to deadlines and respond positively and constructively to feedback What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Human Resources, HR Supervisor, HR Business Partner, Employee Relations, People Operations, People and Culture, HR Advisor. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you passionate about fostering a workplace culture where every employee feels valued, supported, and empowered to thrive? Do you possess the expertise to navigate complex HR challenges and complex cases with extensive knowledge and strategic insight? Do you enjoy the variety of working with a range of exciting brands? Are you looking to showcase your HR talent in a 100% Remote role without the stress and costs of commuting? If so, we d love to hear from you! Role Info: Senior HR Adviser 100% UK Remote (After Initial 2-3 Day Induction at Ellesmere Port or Bradford - Travel and Accommodation Paid) £30,000 - £36,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours. Operational Hours 8am 7pm. Occasional Saturday work required Reporting to: Operations Manager Company: Leading Provider on HR Tech, Consulting and Advise Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s Post Office, Pret and More Your Background / Skills: Human Resources (HR), Employee Relations (ER), Employment Legislation, Risk Management, Excellent Communication About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. The Senior HR Adviser Opportunity: As HR Adviser, you will provide pragmatic, commercial, legally compliant and solution-oriented HR advice and guidance to line managers within our client businesses. You will coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client s organisation. Key Responsibilities: + Providing HR advice and guidance online and by telephone to our clients line manager community across the full spectrum of ER issues + Escalating complex, risky or sensitive cases to appropriate colleagues + Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum + Providing HR advice in line with client-specific service level agreements and business rules + Capturing and tracking all advice provided on the in-house case management system + Acting as a mentor or escalation point for HR Advisers and HR Assistants + Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more difficult conversations + Providing occasional on-site support to our client businesses + Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses About you: Essential: + Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification + Three or more years HR experience within an advisory role having had significant exposure to complex ER issues + In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures + A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management + Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.) + Articulate, confident and fluent communicator + A commercial and pragmatic approach to providing HR solutions + Confident to communicate with managers and business owners at all levels + Competent in building line manager capabilities through coaching + A committed team player + Ability to work flexibly to deadlines and respond positively and constructively to feedback What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Human Resources, HR Supervisor, HR Business Partner, Employee Relations, People Operations, People and Culture, HR Advisor. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 18, 2024
Full time
Are you passionate about fostering a workplace culture where every employee feels valued, supported, and empowered to thrive? Do you possess the expertise to navigate complex HR challenges and complex cases with extensive knowledge and strategic insight? Do you enjoy the variety of working with a range of exciting brands? Are you looking to showcase your HR talent in a 100% Remote role without the stress and costs of commuting? If so, we d love to hear from you! Role Info: Senior HR Adviser 100% UK Remote (After Initial 2-3 Day Induction at Ellesmere Port or Bradford - Travel and Accommodation Paid) £30,000 - £36,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours. Operational Hours 8am 7pm. Occasional Saturday work required Reporting to: Operations Manager Company: Leading Provider on HR Tech, Consulting and Advise Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s Post Office, Pret and More Your Background / Skills: Human Resources (HR), Employee Relations (ER), Employment Legislation, Risk Management, Excellent Communication About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. The Senior HR Adviser Opportunity: As HR Adviser, you will provide pragmatic, commercial, legally compliant and solution-oriented HR advice and guidance to line managers within our client businesses. You will coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client s organisation. Key Responsibilities: + Providing HR advice and guidance online and by telephone to our clients line manager community across the full spectrum of ER issues + Escalating complex, risky or sensitive cases to appropriate colleagues + Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum + Providing HR advice in line with client-specific service level agreements and business rules + Capturing and tracking all advice provided on the in-house case management system + Acting as a mentor or escalation point for HR Advisers and HR Assistants + Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more difficult conversations + Providing occasional on-site support to our client businesses + Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses About you: Essential: + Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification + Three or more years HR experience within an advisory role having had significant exposure to complex ER issues + In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures + A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management + Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.) + Articulate, confident and fluent communicator + A commercial and pragmatic approach to providing HR solutions + Confident to communicate with managers and business owners at all levels + Competent in building line manager capabilities through coaching + A committed team player + Ability to work flexibly to deadlines and respond positively and constructively to feedback What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Human Resources, HR Supervisor, HR Business Partner, Employee Relations, People Operations, People and Culture, HR Advisor. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you passionate about fostering a workplace culture where every employee feels valued, supported, and empowered to thrive? Do you possess the expertise to navigate complex HR challenges and complex cases with extensive knowledge and strategic insight? Do you enjoy the variety of working with a range of exciting brands? Are you looking to showcase your HR talent in a 100% Remote role without the stress and costs of commuting? If so, we d love to hear from you! Role Info: Senior HR Adviser 100% UK Remote (After Initial 2-3 Day Induction at Ellesmere Port or Bradford - Travel and Accommodation Paid) £30,000 - £36,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours. Operational Hours 8am 7pm. Occasional Saturday work required Reporting to: Operations Manager Company: Leading Provider on HR Tech, Consulting and Advise Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s Post Office, Pret and More Your Background / Skills: Human Resources (HR), Employee Relations (ER), Employment Legislation, Risk Management, Excellent Communication About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. The Senior HR Adviser Opportunity: As HR Adviser, you will provide pragmatic, commercial, legally compliant and solution-oriented HR advice and guidance to line managers within our client businesses. You will coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client s organisation. Key Responsibilities: + Providing HR advice and guidance online and by telephone to our clients line manager community across the full spectrum of ER issues + Escalating complex, risky or sensitive cases to appropriate colleagues + Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum + Providing HR advice in line with client-specific service level agreements and business rules + Capturing and tracking all advice provided on the in-house case management system + Acting as a mentor or escalation point for HR Advisers and HR Assistants + Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more difficult conversations + Providing occasional on-site support to our client businesses + Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses About you: Essential: + Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification + Three or more years HR experience within an advisory role having had significant exposure to complex ER issues + In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures + A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management + Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.) + Articulate, confident and fluent communicator + A commercial and pragmatic approach to providing HR solutions + Confident to communicate with managers and business owners at all levels + Competent in building line manager capabilities through coaching + A committed team player + Ability to work flexibly to deadlines and respond positively and constructively to feedback What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Human Resources, HR Supervisor, HR Business Partner, Employee Relations, People Operations, People and Culture, HR Advisor. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 18, 2024
Full time
Are you passionate about fostering a workplace culture where every employee feels valued, supported, and empowered to thrive? Do you possess the expertise to navigate complex HR challenges and complex cases with extensive knowledge and strategic insight? Do you enjoy the variety of working with a range of exciting brands? Are you looking to showcase your HR talent in a 100% Remote role without the stress and costs of commuting? If so, we d love to hear from you! Role Info: Senior HR Adviser 100% UK Remote (After Initial 2-3 Day Induction at Ellesmere Port or Bradford - Travel and Accommodation Paid) £30,000 - £36,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours. Operational Hours 8am 7pm. Occasional Saturday work required Reporting to: Operations Manager Company: Leading Provider on HR Tech, Consulting and Advise Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s Post Office, Pret and More Your Background / Skills: Human Resources (HR), Employee Relations (ER), Employment Legislation, Risk Management, Excellent Communication About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. The Senior HR Adviser Opportunity: As HR Adviser, you will provide pragmatic, commercial, legally compliant and solution-oriented HR advice and guidance to line managers within our client businesses. You will coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client s organisation. Key Responsibilities: + Providing HR advice and guidance online and by telephone to our clients line manager community across the full spectrum of ER issues + Escalating complex, risky or sensitive cases to appropriate colleagues + Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum + Providing HR advice in line with client-specific service level agreements and business rules + Capturing and tracking all advice provided on the in-house case management system + Acting as a mentor or escalation point for HR Advisers and HR Assistants + Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more difficult conversations + Providing occasional on-site support to our client businesses + Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses About you: Essential: + Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification + Three or more years HR experience within an advisory role having had significant exposure to complex ER issues + In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures + A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management + Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.) + Articulate, confident and fluent communicator + A commercial and pragmatic approach to providing HR solutions + Confident to communicate with managers and business owners at all levels + Competent in building line manager capabilities through coaching + A committed team player + Ability to work flexibly to deadlines and respond positively and constructively to feedback What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Human Resources, HR Supervisor, HR Business Partner, Employee Relations, People Operations, People and Culture, HR Advisor. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.