Are you looking for the right role for you? Then look no further Business Development Manager - Key Accounts Salary - £40,606 to £48,500 (plus benefits) Hours - 37.5 hours per week, 8.30am to 5.00pm (Monday to Friday) Location - Home Based in East MidlandsAs a Business Development Manager - Key Accounts at FCC Environment, you will identify and target potential clients who have an annual spend ranging from £60,000 to £1,000,000. The ideal candidate will have a proven track record in B2B sales, business development, or account management, with an understanding of the waste management industry and a passion for driving sustainable solutions.This vacancy is for a full-time position, working 5 days per week. Our promise to you - 25 days' annual leave (full-time working) plus Bank Holidays- Pension scheme- Life Insurance- Discretionary bonus scheme- On the job training/progression- Recognition- Flexible benefits including high street savings, cycle to work scheme and Gymflex membership- Access to an Employee Assistance Programme and the Best Doctors Service What will you be doing? - Develop and implement strategic sales plans to achieve revenue targets and expand market share- Generate new leads through creatively sourcing and targeting potential new clients- Build relationships with key decision-makers, influencers and stakeholders in target organisations- Conduct market research to identify trends, competitive landscapes and opportunities for growth- Collaborate with internal teams to customise waste management solutions- Prepare and deliver persuasive sales presentations, proposals, and contract negotiations- Track and analyse sales performance metrics, pipeline activity and market trends- Stay updated on industry regulations, environmental policies and technological advancements About Us We are FCC Environment, one of the nation's leading waste and resource management companies. Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. Our vision is to be the environmental company of choice, delivering change for a sustainable future.We operate over 200 facilities in England, Scotland and Wales and employ around 2,500 employees.With the Environment Bill going through Westminster this year and DEFRA's new Resources and Waste strategy focusing our minds on ever more recycling and best practice in waste management, the profile of the UK's waste management industry has never been higher. With more local authorities calling a Climate Crisis and a clear push towards net-zero carbon across the economy, the pressure is on us all as citizens and us as a business to reduce waste and maximise re-use and recovery. We need people who are up for the challenge. We need people with ideas. We need you. Together we will meet the UK's waste management and energy recovery needs.FCC Environment is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be. How to apply So, if you want to advance your career as a Business Development Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 18, 2024
Full time
Are you looking for the right role for you? Then look no further Business Development Manager - Key Accounts Salary - £40,606 to £48,500 (plus benefits) Hours - 37.5 hours per week, 8.30am to 5.00pm (Monday to Friday) Location - Home Based in East MidlandsAs a Business Development Manager - Key Accounts at FCC Environment, you will identify and target potential clients who have an annual spend ranging from £60,000 to £1,000,000. The ideal candidate will have a proven track record in B2B sales, business development, or account management, with an understanding of the waste management industry and a passion for driving sustainable solutions.This vacancy is for a full-time position, working 5 days per week. Our promise to you - 25 days' annual leave (full-time working) plus Bank Holidays- Pension scheme- Life Insurance- Discretionary bonus scheme- On the job training/progression- Recognition- Flexible benefits including high street savings, cycle to work scheme and Gymflex membership- Access to an Employee Assistance Programme and the Best Doctors Service What will you be doing? - Develop and implement strategic sales plans to achieve revenue targets and expand market share- Generate new leads through creatively sourcing and targeting potential new clients- Build relationships with key decision-makers, influencers and stakeholders in target organisations- Conduct market research to identify trends, competitive landscapes and opportunities for growth- Collaborate with internal teams to customise waste management solutions- Prepare and deliver persuasive sales presentations, proposals, and contract negotiations- Track and analyse sales performance metrics, pipeline activity and market trends- Stay updated on industry regulations, environmental policies and technological advancements About Us We are FCC Environment, one of the nation's leading waste and resource management companies. Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. Our vision is to be the environmental company of choice, delivering change for a sustainable future.We operate over 200 facilities in England, Scotland and Wales and employ around 2,500 employees.With the Environment Bill going through Westminster this year and DEFRA's new Resources and Waste strategy focusing our minds on ever more recycling and best practice in waste management, the profile of the UK's waste management industry has never been higher. With more local authorities calling a Climate Crisis and a clear push towards net-zero carbon across the economy, the pressure is on us all as citizens and us as a business to reduce waste and maximise re-use and recovery. We need people who are up for the challenge. We need people with ideas. We need you. Together we will meet the UK's waste management and energy recovery needs.FCC Environment is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be. How to apply So, if you want to advance your career as a Business Development Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: Demonstrated leadership ability, confidence and senior presence - ability to motivate staff Respect for others Customer care Driven to achieve goals. Lead by example Flexibility - able to lead effectively within an environment of ambiguity Attention to detail Gently assertive Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: 25 days annual leave each year We are small to medium sized company, offering great career potential and new learning capability. Cycle/Tech scheme - provided through cycle scheme Pension & Health Cash Plan Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations Excellent working environment, with fantastic career opportunities within a growing company Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
Apr 18, 2024
Full time
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: Demonstrated leadership ability, confidence and senior presence - ability to motivate staff Respect for others Customer care Driven to achieve goals. Lead by example Flexibility - able to lead effectively within an environment of ambiguity Attention to detail Gently assertive Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: 25 days annual leave each year We are small to medium sized company, offering great career potential and new learning capability. Cycle/Tech scheme - provided through cycle scheme Pension & Health Cash Plan Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations Excellent working environment, with fantastic career opportunities within a growing company Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
Salary: Competitive per annum plus company car, bonus and Veolia benefits Location: Hybrid- Home/West Midlands (this role requires regular travel to sites) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Due to growth we have an exciting unique opportunity to join the Commercial Finance Team in the position of Senior Management Accountant for the newly created Region of the Commercial Business, Recyclates and Waste Valorisation. This is a diverse role where the successful candidate will gain experience in multiple areas of the Commercial Business. These areas include Collection depots, RDF and Recovered Paper activities. Key responsibilities and accountabilities to ensure and meet the demands of the role include: Production of monthly management accounts delivered to tight deadlines together with sound analysis and investigation of results and variances for a number of Business Units. Production of consolidated financial results for Project Indigo. Assist with the production of the monthly accounts review presentation pack. Preparing forecasts and budget workings with Business Unit Managers providing support and advice for new projects/contracts when required. Assist with the production of the F2 & Budget presentations for the Region. Business partnering with operations to identify growth and efficiency opportunities. Interaction with key sales staff to analyse commercial tenders in terms of profitability. Support in the development of the team. Provide support to annual audit processes. Carry out any ad hoc project work as is necessary to support the business objectives. Working with all operational teams identifying procedures for continuous business improvement and service optimisation. The post holder provides business partnering advice and guidance to depot administrators/staff on financial matters together with auditing as required to ensure compliance with policy/procedures. Provides guidance and training on new procedures. What we're looking for: Qualified Accountant with 3 years post qualified experience (i.e. CIMA/ACCA/ACA) Experience in industrial/commercial management accounts preparation and reporting. Waste industry knowledge would also be advantageous. Excellent spreadsheet skills - knowledge of Google Sheets ideal as well as Microsoft Excel Knowledge of Work Day would also be advantageous Full UK Drivers Licence What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Apr 18, 2024
Full time
Salary: Competitive per annum plus company car, bonus and Veolia benefits Location: Hybrid- Home/West Midlands (this role requires regular travel to sites) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Due to growth we have an exciting unique opportunity to join the Commercial Finance Team in the position of Senior Management Accountant for the newly created Region of the Commercial Business, Recyclates and Waste Valorisation. This is a diverse role where the successful candidate will gain experience in multiple areas of the Commercial Business. These areas include Collection depots, RDF and Recovered Paper activities. Key responsibilities and accountabilities to ensure and meet the demands of the role include: Production of monthly management accounts delivered to tight deadlines together with sound analysis and investigation of results and variances for a number of Business Units. Production of consolidated financial results for Project Indigo. Assist with the production of the monthly accounts review presentation pack. Preparing forecasts and budget workings with Business Unit Managers providing support and advice for new projects/contracts when required. Assist with the production of the F2 & Budget presentations for the Region. Business partnering with operations to identify growth and efficiency opportunities. Interaction with key sales staff to analyse commercial tenders in terms of profitability. Support in the development of the team. Provide support to annual audit processes. Carry out any ad hoc project work as is necessary to support the business objectives. Working with all operational teams identifying procedures for continuous business improvement and service optimisation. The post holder provides business partnering advice and guidance to depot administrators/staff on financial matters together with auditing as required to ensure compliance with policy/procedures. Provides guidance and training on new procedures. What we're looking for: Qualified Accountant with 3 years post qualified experience (i.e. CIMA/ACCA/ACA) Experience in industrial/commercial management accounts preparation and reporting. Waste industry knowledge would also be advantageous. Excellent spreadsheet skills - knowledge of Google Sheets ideal as well as Microsoft Excel Knowledge of Work Day would also be advantageous Full UK Drivers Licence What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
A great opportunity to join Biffa in our dynamic and successful telesales team within the waste and recycling industry. Customer Retention and Account Growth Team Manager Competitive Salary + Bonus Scheme Barlborough (Office Based) Permanent / Full time (Monday to Friday) Are you ready to lead a target-driven team committed to turning waste into opportunities? We're in search of a Customer Retention and Account Growth Team Manager to elevate sales performance at our Midlands Court Barlborough site. Here's an overview of your responsibilities: As the team manager, you'll lead, nurture, and inspire a top-performing sales team to meet crucial objectives and KPIs. Your focus will be on optimizing conversion rates and aiding the SME Digital & Telesales Manager in reaching departmental goals. By collaborating closely with colleagues, you'll pinpoint areas for business growth and eliminate obstacles to conversion. Your role involves fostering a sales-centric culture, ensuring consistent overachievement. Why this opportunity stands out: You'll have the chance to lead a team of Telesales Executives to not only meet but exceed sales revenue targets. Through regular feedback sessions and team meetings, you'll address priorities and resolve any concerns promptly. Proactively monitoring performance, you'll implement strategies to uphold productivity and quality standards. Your coaching, training, and performance improvement plans will support your team's objectives effectively. Additionally, you'll manage resource levels to synchronize with eCommerce and campaign activities while nurturing positive relationships with key stakeholders to facilitate seamless collaboration. Here's what we are looking for: Sales Experience. Experience of leading a team. Strong leadership and people skills with excellent coaching ability. A track record of delivering targets and working towards KPIs. Proficiency in Microsoft Office packages (Word, Excel, Outlook, Teams). Familiarity with people management processes. And here's why you'll love it at Biffa. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn. If you're ready to make a difference and drive success in waste management, join us at Biffa! Apply now to be part of our mission.
Apr 18, 2024
Full time
A great opportunity to join Biffa in our dynamic and successful telesales team within the waste and recycling industry. Customer Retention and Account Growth Team Manager Competitive Salary + Bonus Scheme Barlborough (Office Based) Permanent / Full time (Monday to Friday) Are you ready to lead a target-driven team committed to turning waste into opportunities? We're in search of a Customer Retention and Account Growth Team Manager to elevate sales performance at our Midlands Court Barlborough site. Here's an overview of your responsibilities: As the team manager, you'll lead, nurture, and inspire a top-performing sales team to meet crucial objectives and KPIs. Your focus will be on optimizing conversion rates and aiding the SME Digital & Telesales Manager in reaching departmental goals. By collaborating closely with colleagues, you'll pinpoint areas for business growth and eliminate obstacles to conversion. Your role involves fostering a sales-centric culture, ensuring consistent overachievement. Why this opportunity stands out: You'll have the chance to lead a team of Telesales Executives to not only meet but exceed sales revenue targets. Through regular feedback sessions and team meetings, you'll address priorities and resolve any concerns promptly. Proactively monitoring performance, you'll implement strategies to uphold productivity and quality standards. Your coaching, training, and performance improvement plans will support your team's objectives effectively. Additionally, you'll manage resource levels to synchronize with eCommerce and campaign activities while nurturing positive relationships with key stakeholders to facilitate seamless collaboration. Here's what we are looking for: Sales Experience. Experience of leading a team. Strong leadership and people skills with excellent coaching ability. A track record of delivering targets and working towards KPIs. Proficiency in Microsoft Office packages (Word, Excel, Outlook, Teams). Familiarity with people management processes. And here's why you'll love it at Biffa. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn. If you're ready to make a difference and drive success in waste management, join us at Biffa! Apply now to be part of our mission.
About us Endole Ltd is a small business in Oldbury B69. We are nimble and fun. Our work environment includes: On-the-job training Lively atmosphere Modern office setting Hybrid flexible working Endole is a market-leading Business Intelligence provider, helping individuals and businesses across the UK make better data-driven decisions and find new business customers. We re a new, fast-growing team that s brought together by our passion for making positive change, whether it s through creating something new, repurposing current solutions, or reinventing old ones. Today, driven by this ethos, we ve gained the trust of businesses and individuals nationwide, including Ford, Barclays, Aviva, Indeed, and more, who we re proud to call our clients. B2B Sales / Partnership Manager We believe that sales should be focused on solutions, to bring benefit to a customer that has a problem that needs solving. If you: Have experience in a role that was customer centered Would enjoy being in a role where you can directly help and provide value to businesses of all sizes across the UK Are able to demonstrate excellent communication skills We want to hear from you. We re searching for people who are passionate about helping people, who aim to deliver an extraordinary sales journey, and are naturally inquisitive and problem solvers. This is an opportunity to work with a team of encouraging and motivating people in a fast-paced startup. This is also an opportunity to break into Business Development, Partnerships, and/or Account Management roles. Key Responsibilities As a B2B Sales Executive/ Partnership Manager, you ll be expected to create relationships with new and existing business customers, offering value wherever possible. You ll also be part of the development of partnerships with businesses that would like to work alongside us, either on a referral basis or for mutual benefit. This may include reaching out through cold calls, or new customer enquiries. Typically you ll speak to customers over the phone and email, with video calls from time to time. Further duties will include: Updating systems with customer and new account information. Liaising with relevant team members to offer bespoke solutions where required. Providing feedback on where issues are recurring internally so that they can be resolved. Skills, Knowledge, and Expertise Problem-solving you'll demonstrate the ability to approach problems proactively, applying good judgement to ensure the best customer outcome. Great interpersonal skills you ll be able to demonstrate experience of handling customer expectations, offering quick and confident resolutions. Adaptability you ll demonstrate adaptability by being able to sell to customers who are at different stages within the customer journey. Great written communication skills you ll be able to deliver clear, friendly, and concise communications over email. B2B sales you ll have experience of working in a role where your primary focus has been delivering value to business customers through multiple channels including phone, email, and video calls. Being your authentic self at work is vital to success We embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increase creativity, delivers innovation, improves performance and better serves our customers. We truly believe in the ethos that companies with greater diversity outperform those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn t relate to your ability to perform the role.
Apr 18, 2024
Full time
About us Endole Ltd is a small business in Oldbury B69. We are nimble and fun. Our work environment includes: On-the-job training Lively atmosphere Modern office setting Hybrid flexible working Endole is a market-leading Business Intelligence provider, helping individuals and businesses across the UK make better data-driven decisions and find new business customers. We re a new, fast-growing team that s brought together by our passion for making positive change, whether it s through creating something new, repurposing current solutions, or reinventing old ones. Today, driven by this ethos, we ve gained the trust of businesses and individuals nationwide, including Ford, Barclays, Aviva, Indeed, and more, who we re proud to call our clients. B2B Sales / Partnership Manager We believe that sales should be focused on solutions, to bring benefit to a customer that has a problem that needs solving. If you: Have experience in a role that was customer centered Would enjoy being in a role where you can directly help and provide value to businesses of all sizes across the UK Are able to demonstrate excellent communication skills We want to hear from you. We re searching for people who are passionate about helping people, who aim to deliver an extraordinary sales journey, and are naturally inquisitive and problem solvers. This is an opportunity to work with a team of encouraging and motivating people in a fast-paced startup. This is also an opportunity to break into Business Development, Partnerships, and/or Account Management roles. Key Responsibilities As a B2B Sales Executive/ Partnership Manager, you ll be expected to create relationships with new and existing business customers, offering value wherever possible. You ll also be part of the development of partnerships with businesses that would like to work alongside us, either on a referral basis or for mutual benefit. This may include reaching out through cold calls, or new customer enquiries. Typically you ll speak to customers over the phone and email, with video calls from time to time. Further duties will include: Updating systems with customer and new account information. Liaising with relevant team members to offer bespoke solutions where required. Providing feedback on where issues are recurring internally so that they can be resolved. Skills, Knowledge, and Expertise Problem-solving you'll demonstrate the ability to approach problems proactively, applying good judgement to ensure the best customer outcome. Great interpersonal skills you ll be able to demonstrate experience of handling customer expectations, offering quick and confident resolutions. Adaptability you ll demonstrate adaptability by being able to sell to customers who are at different stages within the customer journey. Great written communication skills you ll be able to deliver clear, friendly, and concise communications over email. B2B sales you ll have experience of working in a role where your primary focus has been delivering value to business customers through multiple channels including phone, email, and video calls. Being your authentic self at work is vital to success We embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increase creativity, delivers innovation, improves performance and better serves our customers. We truly believe in the ethos that companies with greater diversity outperform those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn t relate to your ability to perform the role.
Customer Services Manager Location : On- Site, West Bromwich, B70 8BG. Salary: £35,000 - £38,000 dependent on experience. Contract: Full time, Permanent Hours: Mon-Fri 8:30am-5:30pm We are a fast-growing Ecommerce and Wholesale Bathroom company who design and import own brand products and distribute all across the UK from a local Plumbers Merchants to Big Online Retailers and anyone in between. And the all-important Mrs Smith! We have a growing e-commerce team in India with fulfilment team and Key Management operating out of West Bromwich, West Midlands in the UK. Customer Services team also operates out of India and you will be managing them directly. We want to leave the world a better place than we found it. Will you be a part of that team? Customer Services Manager The role We are looking for a resourceful, competitive, high energy, high skill and industrious candidate who can manage the full spectrum of CS Services and help define Customer Service Strategy to build company further. Role Responsibilities: • Manage, train and upskill team • Maintain high motivation • Get Team trained to UK customer expectations, nuances, cultural understanding, improving phone manner • Ideally from Bathroom, heating & Plumbing background but not essential. Motivated enough to learn the product and services and confidently disseminate across the team members. • Using technology / AIs Tools to create Training Video, Learning Manuals, Work Flows • Analyse current SOPs in place and improve them / cancelling any redundant steps by challenging Status Quo and always seek Improvement. • Create a Live Dashboard of CS Health Metrics including that of individual sales channels such as Amazon, Ebay, Shopify, Wholesale and take ownership of maintaining and/or improving them. • Create a visual weekly report of Key Issues with root cause analysis and engage with relevant parties in the company to resolve them. • Engage/ report to Head of Product & Purchase Manager to resolve Product related faults. • Effective liaison with suppliers to bring our solutions that work for both parties • Set communication tone with all customers and ensure followed through. A mapping of customer touch points (from order entry) to fulfilment and follow up in case of aftersales or re-marketing. • Be a Sales Co-ordinator for our B2B sales reps in the field by supporting them via phone/emails or any channels necessary. • Team Performance evaluation and improvement plan where needed • Team Support & Office Administration as may be necessary In short you are the person who helps us build a Robust CS Strategy, map expectations and execute first class service whichever channel the customer comes in contact with us. What we need from you: • Do you have at least 3 years experience in a similar position? • Do you have experience with Bathrooms, Heating, Plumbing or Home Furnishings? • Do you want to be part of a team that wants to do things differently and change the Personal Hygiene and Sanitary Market for better? • Are you hard-working and motivated enough to build, nurture and develop a team of people who will excel in tomorrow s business landscape and capture opportunities in Customers Services via AI, Robotics, Information Flow? • Do you have the attitude to succeed in a fast-paced, rolled up sleeves environment? • Are you technologically savvy whilst appreciating human side of customer interactions? • Do you take ownership and see issues resolved to the highest levels of satisfaction? • Do you see the bigger picture whilst nuanced enough to value the tiny details? • Do you want to work in a company that values talent & skills and remunerates accordingly? If you feel you have the skills and experience to be successful in this role then apply today!
Apr 18, 2024
Full time
Customer Services Manager Location : On- Site, West Bromwich, B70 8BG. Salary: £35,000 - £38,000 dependent on experience. Contract: Full time, Permanent Hours: Mon-Fri 8:30am-5:30pm We are a fast-growing Ecommerce and Wholesale Bathroom company who design and import own brand products and distribute all across the UK from a local Plumbers Merchants to Big Online Retailers and anyone in between. And the all-important Mrs Smith! We have a growing e-commerce team in India with fulfilment team and Key Management operating out of West Bromwich, West Midlands in the UK. Customer Services team also operates out of India and you will be managing them directly. We want to leave the world a better place than we found it. Will you be a part of that team? Customer Services Manager The role We are looking for a resourceful, competitive, high energy, high skill and industrious candidate who can manage the full spectrum of CS Services and help define Customer Service Strategy to build company further. Role Responsibilities: • Manage, train and upskill team • Maintain high motivation • Get Team trained to UK customer expectations, nuances, cultural understanding, improving phone manner • Ideally from Bathroom, heating & Plumbing background but not essential. Motivated enough to learn the product and services and confidently disseminate across the team members. • Using technology / AIs Tools to create Training Video, Learning Manuals, Work Flows • Analyse current SOPs in place and improve them / cancelling any redundant steps by challenging Status Quo and always seek Improvement. • Create a Live Dashboard of CS Health Metrics including that of individual sales channels such as Amazon, Ebay, Shopify, Wholesale and take ownership of maintaining and/or improving them. • Create a visual weekly report of Key Issues with root cause analysis and engage with relevant parties in the company to resolve them. • Engage/ report to Head of Product & Purchase Manager to resolve Product related faults. • Effective liaison with suppliers to bring our solutions that work for both parties • Set communication tone with all customers and ensure followed through. A mapping of customer touch points (from order entry) to fulfilment and follow up in case of aftersales or re-marketing. • Be a Sales Co-ordinator for our B2B sales reps in the field by supporting them via phone/emails or any channels necessary. • Team Performance evaluation and improvement plan where needed • Team Support & Office Administration as may be necessary In short you are the person who helps us build a Robust CS Strategy, map expectations and execute first class service whichever channel the customer comes in contact with us. What we need from you: • Do you have at least 3 years experience in a similar position? • Do you have experience with Bathrooms, Heating, Plumbing or Home Furnishings? • Do you want to be part of a team that wants to do things differently and change the Personal Hygiene and Sanitary Market for better? • Are you hard-working and motivated enough to build, nurture and develop a team of people who will excel in tomorrow s business landscape and capture opportunities in Customers Services via AI, Robotics, Information Flow? • Do you have the attitude to succeed in a fast-paced, rolled up sleeves environment? • Are you technologically savvy whilst appreciating human side of customer interactions? • Do you take ownership and see issues resolved to the highest levels of satisfaction? • Do you see the bigger picture whilst nuanced enough to value the tiny details? • Do you want to work in a company that values talent & skills and remunerates accordingly? If you feel you have the skills and experience to be successful in this role then apply today!
Decarbonisation Programme Manager Location : London OR East Midlands Salary : Midlands - 56,802 - 59,792, London - 63,113 - 66,435 Application Deadline : 25th April 2024 Job Type : Full-time Our client a leading Social Housing provider are at the forefront of tackling climate change and are seeking a Decarbonisation Programme Manager to spearhead our efforts in reducing carbon emissions across their homes. This pivotal role within the Property Directorate requires a blend of contract management, monitoring, and delivery expertise to drive the success of our ambitious decarbonisation investment programmes. Day to Day of the role: Lead the delivery of decarbonisation programmes, ensuring they are executed efficiently and effectively. Manage complex investment programmes, from design to delivery, within a fast-paced and dynamic team. Drive programme delivery and influence change within a highly regulated sector. Contribute to the design and procurement of new contracts, ensuring they align with our decarbonisation strategy. Build strong networks and collaborate with various stakeholders to achieve excellence for our customers. Required Skills & Qualifications: Extensive relevant experience and specialist knowledge in decarbonisation programme management. Proven track record of running complex programmes in a residential investment setting. Familiarity with PAS 2035 and other relevant legislative and regulatory requirements. Strong networking and collaboration skills. Exceptional customer delivery experience. Ability to work within a regulated environment, preferably with experience in planned programmes and retrofit works. Benefits: Competitive salary with a distinction between the Midlands and London locations. Opportunity to be part of a leading organisation committed to sustainability and climate action. Be at the helm of transformative projects with strong board and Executive team support. Join a team that values people, our residents, and customers, and believes in making a real difference. Join us in shaping a sustainable future and apply to become the Decarbonisation Programme Manager today!
Apr 18, 2024
Full time
Decarbonisation Programme Manager Location : London OR East Midlands Salary : Midlands - 56,802 - 59,792, London - 63,113 - 66,435 Application Deadline : 25th April 2024 Job Type : Full-time Our client a leading Social Housing provider are at the forefront of tackling climate change and are seeking a Decarbonisation Programme Manager to spearhead our efforts in reducing carbon emissions across their homes. This pivotal role within the Property Directorate requires a blend of contract management, monitoring, and delivery expertise to drive the success of our ambitious decarbonisation investment programmes. Day to Day of the role: Lead the delivery of decarbonisation programmes, ensuring they are executed efficiently and effectively. Manage complex investment programmes, from design to delivery, within a fast-paced and dynamic team. Drive programme delivery and influence change within a highly regulated sector. Contribute to the design and procurement of new contracts, ensuring they align with our decarbonisation strategy. Build strong networks and collaborate with various stakeholders to achieve excellence for our customers. Required Skills & Qualifications: Extensive relevant experience and specialist knowledge in decarbonisation programme management. Proven track record of running complex programmes in a residential investment setting. Familiarity with PAS 2035 and other relevant legislative and regulatory requirements. Strong networking and collaboration skills. Exceptional customer delivery experience. Ability to work within a regulated environment, preferably with experience in planned programmes and retrofit works. Benefits: Competitive salary with a distinction between the Midlands and London locations. Opportunity to be part of a leading organisation committed to sustainability and climate action. Be at the helm of transformative projects with strong board and Executive team support. Join a team that values people, our residents, and customers, and believes in making a real difference. Join us in shaping a sustainable future and apply to become the Decarbonisation Programme Manager today!
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: - Demonstrated leadership ability, confidence and senior presence - ability to motivate staff - Respect for others - Customer care - Driven to achieve goals. Lead by example - Flexibility - able to lead effectively within an environment of ambiguity - Attention to detail - Gently assertive - Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input - Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them - Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: - 25 days annual leave each year - We are small to medium sized company, offering great career potential and new learning capability. - Cycle/Tech scheme - provided through cycle scheme - Pension & Health Cash Plan - Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations - Excellent working environment, with fantastic career opportunities within a growing company - Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
Apr 17, 2024
Full time
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: - Demonstrated leadership ability, confidence and senior presence - ability to motivate staff - Respect for others - Customer care - Driven to achieve goals. Lead by example - Flexibility - able to lead effectively within an environment of ambiguity - Attention to detail - Gently assertive - Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input - Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them - Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: - 25 days annual leave each year - We are small to medium sized company, offering great career potential and new learning capability. - Cycle/Tech scheme - provided through cycle scheme - Pension & Health Cash Plan - Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations - Excellent working environment, with fantastic career opportunities within a growing company - Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
Metropolitan Thames Valley
Beeston, Nottinghamshire
Service Improvement Lead Location: To based be out of our London EC1N or Nottingham, NG9 1LA Office - Salary will be paid dependent upon location Salary: 41,254 London OR 36,625 ? Midlands - to include our 1st April 2024 pay award Full time permanent role suitable for hybrid working This role: We are looking to recruit a Service Improvement Lead within our Risk and Quality team. This team supports the organisation to deliver consistently fantastic services to our customers. In this role, you will support the business to identify, document, and mitigate operational risks analyse interpreting complex information and translating this into simple meaningful business insight. You will also be responsible for leading service improvement activities, facilitating the development and delivery of improvement plans and for providing assurance that teams and services are legally and regulatory compliant, continuously improving, and responding to an ever-changing operating environment. This is an exciting and varied role which would suit individuals seeking a new challenge, who have transferrable skills, housing management or service improvement experience and/or who have worked at operations manager level or above. What you will need to succeed in this role: Skills and qualities: Highly motivated and values-driven, puts the customer at the heart of every decision. Highly analytical and able to interpret and relay complex data and information clearly and concisely. Excellent communication skills (including written, verbal, presentations, and IT literacy) Successful relationship builder, based on trust and integrity. Inquisitive problem solver who can evaluate situations and find and implement solutions. Adaptable to any situation, new work activity or change in direction. Knowledge and experience: Experience or qualification in Risk Management and Project Management. Strong understanding of the Social Housing Sector Experience in housing management, financial services, social care or aligned fields (desirable) Knowledge of relevant legislation and regulatory standards for social housing operations, and a good understanding of operational, legal, and regulatory best practices and challenges. What you need to do now If you are excited about this role and would like to find out more look at the attached Job Description. If this is the perfect job for you, click apply now and apply via our website. When applying you will need to submit an up-to-date CV and a Supporting Statement. Your statement must state why you are applying for the role and set out what skills and experience you will bring to the team. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 16, 2024
Full time
Service Improvement Lead Location: To based be out of our London EC1N or Nottingham, NG9 1LA Office - Salary will be paid dependent upon location Salary: 41,254 London OR 36,625 ? Midlands - to include our 1st April 2024 pay award Full time permanent role suitable for hybrid working This role: We are looking to recruit a Service Improvement Lead within our Risk and Quality team. This team supports the organisation to deliver consistently fantastic services to our customers. In this role, you will support the business to identify, document, and mitigate operational risks analyse interpreting complex information and translating this into simple meaningful business insight. You will also be responsible for leading service improvement activities, facilitating the development and delivery of improvement plans and for providing assurance that teams and services are legally and regulatory compliant, continuously improving, and responding to an ever-changing operating environment. This is an exciting and varied role which would suit individuals seeking a new challenge, who have transferrable skills, housing management or service improvement experience and/or who have worked at operations manager level or above. What you will need to succeed in this role: Skills and qualities: Highly motivated and values-driven, puts the customer at the heart of every decision. Highly analytical and able to interpret and relay complex data and information clearly and concisely. Excellent communication skills (including written, verbal, presentations, and IT literacy) Successful relationship builder, based on trust and integrity. Inquisitive problem solver who can evaluate situations and find and implement solutions. Adaptable to any situation, new work activity or change in direction. Knowledge and experience: Experience or qualification in Risk Management and Project Management. Strong understanding of the Social Housing Sector Experience in housing management, financial services, social care or aligned fields (desirable) Knowledge of relevant legislation and regulatory standards for social housing operations, and a good understanding of operational, legal, and regulatory best practices and challenges. What you need to do now If you are excited about this role and would like to find out more look at the attached Job Description. If this is the perfect job for you, click apply now and apply via our website. When applying you will need to submit an up-to-date CV and a Supporting Statement. Your statement must state why you are applying for the role and set out what skills and experience you will bring to the team. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Head of People We are looking for a warm, people-first individual with exceptional interpersonal skills who can drive improvements in the organisations recruitment efforts, whilst also prioritising the well-being and development of 250 staff and 60 volunteers. The organisation is at an exciting stage of its development with a strategy of cautious and sustained growth, so if you want to be part of the next chapter of growth and development then apply today! Position: Head of People Location: London/hybrid (with frequent travel to Birmingham) Hours: Full time: 37.5hours Salary: £45,000 depending on experience Duration: Permanent Closing Date: Friday 19th April 2024 Interview Date: Week beginning 22nd April 2024 The Role As the Head of People, you will be instrumental in fostering a positive and inclusive workplace culture. Reporting directly to the CEO and serving as a key member of the Senior Leadership Team (SLT), you will lead efforts to nurture an already vibrant organisational culture and further build on it. Main responsibilities include: Lead initiatives to reinforce and strengthen organisational culture Ensure that the culture and environment is inclusive Provide leadership to the People Team Develop and implement strategies to foster high levels of employee engagement and satisfaction Champion professional development opportunities and career growth pathways for staff members Drive and lead the recruitment process Serve as a trusted mediator and advisor in resolving interpersonal conflicts or workplace issues Spearhead initiatives to prioritise the mental, emotional, and physical well-being of the team Stay abreast of relevant employment laws and regulations Oversee the collection and analysis of data on key performance information Contribute towards driving the overall strategic direction About You You will have experience of working within People and HR teams at senior level and of managing teams of staff and volunteers within corporate and/or voluntary sector. A values driven individual and with a passion to make a difference to the lives of autistic people and those who love and care for them, you will have excellent communication skills and be adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors. To apply you will be asked to submit a one-page covering letter and your CV. About the Organisation The organisation has been around since 1997 and started as a small playgroup set up by parents dismayed at the lack of provision for their autistic children. Since then it has grown into a major deliverer of services and support in London and the West Midlands with a turnover of around £2.6m per year. The mission is to support autistic people to live happy and fulfilling lives, to change society s attitude to autism whilst also providing essential services and enriching opportunities to autistic people. A value-driven organisation which employs value-driven people who want to make a difference. You will play a vital part in ensuring that there is a resource to sustain this amazing work. Benefits include: Flexible working patterns with the option to work in a hybrid way 25 days of leave (pro rata for part time roles) each year plus 8 bank holidays and the additional office closure between Christmas and New Year Access to ongoing training and progress in the areas that interest you Access to our wellbeing initiatives and an Employee Assistance Programme Enrolment on to our pension scheme A supportive, warm and fun working environment made up of values driven people who are passionate about changing the world for autistic people We particularly welcome applications from black, Asian and global majority candidates, LGBTQ+ candidates and disabled candidates, because we would like to increase the representation of these groups at this level at the organisation, as greater diversity will lead to even greater results for the community. The organisation are working to improve the ways in which it recruits and supports neurodiverse employees and those with lived experience of neurodiversity. You may have experience in areas such as Head of HR, Head of People, Head of Personnel, Director of HR, Director of People, Director of Personnel, HR Director, Personnel Director, HR Manager, Head of Human Resources, Human Resources Director. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Head of People We are looking for a warm, people-first individual with exceptional interpersonal skills who can drive improvements in the organisations recruitment efforts, whilst also prioritising the well-being and development of 250 staff and 60 volunteers. The organisation is at an exciting stage of its development with a strategy of cautious and sustained growth, so if you want to be part of the next chapter of growth and development then apply today! Position: Head of People Location: London/hybrid (with frequent travel to Birmingham) Hours: Full time: 37.5hours Salary: £45,000 depending on experience Duration: Permanent Closing Date: Friday 19th April 2024 Interview Date: Week beginning 22nd April 2024 The Role As the Head of People, you will be instrumental in fostering a positive and inclusive workplace culture. Reporting directly to the CEO and serving as a key member of the Senior Leadership Team (SLT), you will lead efforts to nurture an already vibrant organisational culture and further build on it. Main responsibilities include: Lead initiatives to reinforce and strengthen organisational culture Ensure that the culture and environment is inclusive Provide leadership to the People Team Develop and implement strategies to foster high levels of employee engagement and satisfaction Champion professional development opportunities and career growth pathways for staff members Drive and lead the recruitment process Serve as a trusted mediator and advisor in resolving interpersonal conflicts or workplace issues Spearhead initiatives to prioritise the mental, emotional, and physical well-being of the team Stay abreast of relevant employment laws and regulations Oversee the collection and analysis of data on key performance information Contribute towards driving the overall strategic direction About You You will have experience of working within People and HR teams at senior level and of managing teams of staff and volunteers within corporate and/or voluntary sector. A values driven individual and with a passion to make a difference to the lives of autistic people and those who love and care for them, you will have excellent communication skills and be adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors. To apply you will be asked to submit a one-page covering letter and your CV. About the Organisation The organisation has been around since 1997 and started as a small playgroup set up by parents dismayed at the lack of provision for their autistic children. Since then it has grown into a major deliverer of services and support in London and the West Midlands with a turnover of around £2.6m per year. The mission is to support autistic people to live happy and fulfilling lives, to change society s attitude to autism whilst also providing essential services and enriching opportunities to autistic people. A value-driven organisation which employs value-driven people who want to make a difference. You will play a vital part in ensuring that there is a resource to sustain this amazing work. Benefits include: Flexible working patterns with the option to work in a hybrid way 25 days of leave (pro rata for part time roles) each year plus 8 bank holidays and the additional office closure between Christmas and New Year Access to ongoing training and progress in the areas that interest you Access to our wellbeing initiatives and an Employee Assistance Programme Enrolment on to our pension scheme A supportive, warm and fun working environment made up of values driven people who are passionate about changing the world for autistic people We particularly welcome applications from black, Asian and global majority candidates, LGBTQ+ candidates and disabled candidates, because we would like to increase the representation of these groups at this level at the organisation, as greater diversity will lead to even greater results for the community. The organisation are working to improve the ways in which it recruits and supports neurodiverse employees and those with lived experience of neurodiversity. You may have experience in areas such as Head of HR, Head of People, Head of Personnel, Director of HR, Director of People, Director of Personnel, HR Director, Personnel Director, HR Manager, Head of Human Resources, Human Resources Director. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Bank or Casual Support Worker Leicester Flexible Work, hours to suit you Pay 11.44 per hour, we offer great benefits Home, a place where you belong Have you been looking to earn some extra cash, while keeping to your current commitments? Now you can, and what?s more, you?ll be making a difference. This is an exciting time to join Home Group, one of the UK?s Largest Housing providers, and be part of our brilliant flexible bank. You?ll be supporting our amazing customers achieve their hopes and aspirations, while picking and choosing the shifts you want to work. Typical shift as a bank Support Worker Working with customers who have experienced drugs and substance misuse. There is lots for you to do and get involved in, from assisting customers with their practical, daily living tasks to working through support plans, helping them to achieve independence. You'll be helping our vulnerable customers in our recovery house as well as in the community. Rest assured that wherever you will be working, we will support you all the way! Fancy going home each day, knowing that you have helped change our customers lives for the better? You?ll do that here, working for one of the top 10 Great Places to Work in the UK. You bring Enjoyment working with a range of customers. Flexibility to work at short notice, as you?ll be the one picking your next shift. Experience as a Support Worker. It is important that you have worked in this type of environment before. A positive, can do and caring attitude, with the desire to learn to continue making a difference to our customers lives. Previous experience of working with support plans, recording, and using information concisely and effectively. If you are a real people person and are confident working in different services, locations, and teams, then this is the job for you. Our team You?ll join our wider services in the midlands region, and the great thing is you can pick up shifts in any of these services that need it! Currently we have hours available in substance misuse service in Leicester with our manager Dave. Our team are all super passionate about what we do! We?re a supportive bunch, and between us have hobbies and interests including cooking and keeping fit to Knitting and motorbikes Job details Flexible working hours The service is staffed 24/7 so we have a choice of various day and night shifts to cover. Able to use technology for creating and updating support plans / doing mandatory learning / keeping in touch with colleagues. You?ll need an Enhanced DBS check done and we pay for that. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What?s in it for you? We?re a living wage employer. That means you?re paid a fair hourly rate for every hour that you work. On top of this, you?ll also receive holiday pay. This is a job with weekly pay, and you?ll be paid one week in arrears from when you worked. After you have been paid for your first shift, you?ll get access to our brilliant shopping discount scheme! Over 800 high street discounts on groceries, holidays, and days out. Save money with us. You?ll get access to our excellent learning portal to develop your skills further! We?re sure you?ll enjoy working for us, so if you want to stick around, you?re able to apply for all Home Group Job Opportunities (even the internal only ones!) Colleagues really matter to us, that?s why we are in the top 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Find out more Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. Finally, do let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at (url removed)
Apr 16, 2024
Full time
Bank or Casual Support Worker Leicester Flexible Work, hours to suit you Pay 11.44 per hour, we offer great benefits Home, a place where you belong Have you been looking to earn some extra cash, while keeping to your current commitments? Now you can, and what?s more, you?ll be making a difference. This is an exciting time to join Home Group, one of the UK?s Largest Housing providers, and be part of our brilliant flexible bank. You?ll be supporting our amazing customers achieve their hopes and aspirations, while picking and choosing the shifts you want to work. Typical shift as a bank Support Worker Working with customers who have experienced drugs and substance misuse. There is lots for you to do and get involved in, from assisting customers with their practical, daily living tasks to working through support plans, helping them to achieve independence. You'll be helping our vulnerable customers in our recovery house as well as in the community. Rest assured that wherever you will be working, we will support you all the way! Fancy going home each day, knowing that you have helped change our customers lives for the better? You?ll do that here, working for one of the top 10 Great Places to Work in the UK. You bring Enjoyment working with a range of customers. Flexibility to work at short notice, as you?ll be the one picking your next shift. Experience as a Support Worker. It is important that you have worked in this type of environment before. A positive, can do and caring attitude, with the desire to learn to continue making a difference to our customers lives. Previous experience of working with support plans, recording, and using information concisely and effectively. If you are a real people person and are confident working in different services, locations, and teams, then this is the job for you. Our team You?ll join our wider services in the midlands region, and the great thing is you can pick up shifts in any of these services that need it! Currently we have hours available in substance misuse service in Leicester with our manager Dave. Our team are all super passionate about what we do! We?re a supportive bunch, and between us have hobbies and interests including cooking and keeping fit to Knitting and motorbikes Job details Flexible working hours The service is staffed 24/7 so we have a choice of various day and night shifts to cover. Able to use technology for creating and updating support plans / doing mandatory learning / keeping in touch with colleagues. You?ll need an Enhanced DBS check done and we pay for that. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What?s in it for you? We?re a living wage employer. That means you?re paid a fair hourly rate for every hour that you work. On top of this, you?ll also receive holiday pay. This is a job with weekly pay, and you?ll be paid one week in arrears from when you worked. After you have been paid for your first shift, you?ll get access to our brilliant shopping discount scheme! Over 800 high street discounts on groceries, holidays, and days out. Save money with us. You?ll get access to our excellent learning portal to develop your skills further! We?re sure you?ll enjoy working for us, so if you want to stick around, you?re able to apply for all Home Group Job Opportunities (even the internal only ones!) Colleagues really matter to us, that?s why we are in the top 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Find out more Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. Finally, do let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at (url removed)
IPP Pooling have an exciting opportunity for a Business Development Manager to join their team. Location: Office Based (Hybrid WFH 2 days per week) Salary: Competitive Job Type: Permanent, Full-time About Us: IPP is part of a European group of companies (Faber Group) and the UK operation consists of around 85 people. As a result, we enjoy the autonomy that affords with the backing of a larger organisation. The business has been operating in the UK since 2005, we are open to change and proud of our commercially dynamic approach. We work together with our customers, so that they can focus on their core business. We innovate and invest in circular concepts to enhance environmental improvements. We have an ambitious corporate social responsibility programme in place to create a positive impact, driven by our responsibility to carry with care. You should have a desire to be a part of our success, and to contribute to the future of the business. You will be creative and motivated, you will connect with our values CARE, DARE, DELIVER and, you will embrace the purpose of IPP CARRYING IMPACT. You will see the value in challenging the status quo in a respectful and collaborative way. Business Development Manager The Role: This role is responsible for building on the excellent reputation of IPP with accountability for total UK&I. A key part of this role is identifying and securing profitable new business opportunities for IPPs as well as maintaining relationships and retaining current customer base. Accurate reporting of the sales pipeline for self and team from lead through to quoting and winning business, ensuring CRM accurately reflects our performance at all times is essential. Continuous feedback to the business regarding key information obtained is also critical to ensure agility and relevance in our sales and marketing approach. Please note, travel and overnight stays will be expected. Business Development Manager Key Responsibilities: - Conduct regular performance reviews using specific reports with allocated customers and retailers to ensure the smooth operation of the contract/relationship. - Understand data trends and communicate your findings to your customer or allocated retailer in a way that promotes the relationship between both businesses - Resolve any non-conformances with a detailed response and corrective action for internal and external purposes - Find and execute ways to reduce costs by collaboration within the commercial contract - Identify, quantify and propose collaborative opportunities to release value in the supply chain - Identify opportunities to gain new customer business, inclusive of current customer upstream suppliers to grow the pool and ensure budgeted volume is achieved - Identify any commercial improvements and submit change requests to drive further business improvements Business Development Manager You: - Educated to degree level (or equivalent experience) - 5 years operational exposure with FMCG Knowledge - 5 years experience in pooling activities or FMCG supply chain - Advanced Excel and Microsoft skills - Fluent in English - You will have the ability to analyse and assess situations quickly and effectively to reach an appropriate and timely solution to complex issues, which may include the need for difficult conversations - You will be have demonstrable experience in data analysis to drive results, in addition to the ability to use this information to work with other team members in order to achieve high standards of service - You will have a commercially aware perspective and understand the importance of market trends on business performance - You enjoy variety and challenge, and are able to maintain a positive approach in a fast paced environment whilst working with autonomy and remotely, but also as part of the commercial accounts team - You will work from home 2 days a week once 3 month probation period is completed To submit your application for this exciting Business Development Manager opportunity, please click Apply now.
Apr 16, 2024
Full time
IPP Pooling have an exciting opportunity for a Business Development Manager to join their team. Location: Office Based (Hybrid WFH 2 days per week) Salary: Competitive Job Type: Permanent, Full-time About Us: IPP is part of a European group of companies (Faber Group) and the UK operation consists of around 85 people. As a result, we enjoy the autonomy that affords with the backing of a larger organisation. The business has been operating in the UK since 2005, we are open to change and proud of our commercially dynamic approach. We work together with our customers, so that they can focus on their core business. We innovate and invest in circular concepts to enhance environmental improvements. We have an ambitious corporate social responsibility programme in place to create a positive impact, driven by our responsibility to carry with care. You should have a desire to be a part of our success, and to contribute to the future of the business. You will be creative and motivated, you will connect with our values CARE, DARE, DELIVER and, you will embrace the purpose of IPP CARRYING IMPACT. You will see the value in challenging the status quo in a respectful and collaborative way. Business Development Manager The Role: This role is responsible for building on the excellent reputation of IPP with accountability for total UK&I. A key part of this role is identifying and securing profitable new business opportunities for IPPs as well as maintaining relationships and retaining current customer base. Accurate reporting of the sales pipeline for self and team from lead through to quoting and winning business, ensuring CRM accurately reflects our performance at all times is essential. Continuous feedback to the business regarding key information obtained is also critical to ensure agility and relevance in our sales and marketing approach. Please note, travel and overnight stays will be expected. Business Development Manager Key Responsibilities: - Conduct regular performance reviews using specific reports with allocated customers and retailers to ensure the smooth operation of the contract/relationship. - Understand data trends and communicate your findings to your customer or allocated retailer in a way that promotes the relationship between both businesses - Resolve any non-conformances with a detailed response and corrective action for internal and external purposes - Find and execute ways to reduce costs by collaboration within the commercial contract - Identify, quantify and propose collaborative opportunities to release value in the supply chain - Identify opportunities to gain new customer business, inclusive of current customer upstream suppliers to grow the pool and ensure budgeted volume is achieved - Identify any commercial improvements and submit change requests to drive further business improvements Business Development Manager You: - Educated to degree level (or equivalent experience) - 5 years operational exposure with FMCG Knowledge - 5 years experience in pooling activities or FMCG supply chain - Advanced Excel and Microsoft skills - Fluent in English - You will have the ability to analyse and assess situations quickly and effectively to reach an appropriate and timely solution to complex issues, which may include the need for difficult conversations - You will be have demonstrable experience in data analysis to drive results, in addition to the ability to use this information to work with other team members in order to achieve high standards of service - You will have a commercially aware perspective and understand the importance of market trends on business performance - You enjoy variety and challenge, and are able to maintain a positive approach in a fast paced environment whilst working with autonomy and remotely, but also as part of the commercial accounts team - You will work from home 2 days a week once 3 month probation period is completed To submit your application for this exciting Business Development Manager opportunity, please click Apply now.
About the role As an Implementation Project Manager, you re adept at managing multiple projects and overcoming challenges to deliver a first-class implementation experience for customers. You enjoy the freedom and autonomy to make a real impact, developing your skills as an exceptional project manager, and you love seeing the end result of a successful project delivery. To you it s about working collaboratively, building effective relationships, and finding creative solutions to any hurdles you may face. You re passionate amount your personal development and value the opportunity to take on a range of implementation projects, learning and evolving from each experience. As our next Implementation Project Manager, you ll deliver Enterprise, Strategic and complex implementation projects or programmes for Zellis customers, including ongoing programmes and customer change, that make a real difference to our customers and their employees. Your day-to-day will include developing and maintaining agreed project plans with customers, managing all project or change activities, and monitoring KPIs, status reporting, commercial margin and P&L. You ll coordinate all project resources in executing their activities and act as the point of escalation for any issues, as you ensure delivery on-time, on budget and at the highest level of quality. Skills & experience Do you have: A minimum of five years previous project management experience, working on large scale and highly complex implementation and transition delivery? (employee volumes 10,000+ and managing £500k+ budgets) Experience working in software/systems implementation? (HR and Payroll software experience an added bonus) Experience engaging with FTSE100 and FTSE 250 companies? Professional project management qualifications? (e.g. PRINCE2, PMI, Six Sigma)? You ll be resilient, adaptable, positive and customer-centric in everything you do. You ll have great commercial awareness, coupled with a thorough understanding of risk, governance and reporting mechanisms. You ll be passionate, driven and a strong communicator, using these attributes to create a successful "one team" approach to each project. You'll be great with stakeholders, capable of building trusting and long-lasting relationships. You'll have well-developed leadership skills, with the ability to bring people together and create a sense of community amongst broad project teams. You'll be based remotely and will enjoy working from home but will also be flexible to visit both Zellis and customer offices as required (approximately 3-5 times per month, with occasional overnight stays). Please talk to us if you require any specific flexible working arrangements and we'll happily explore the possibilities. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary, plus cash car allowance. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Apr 16, 2024
Full time
About the role As an Implementation Project Manager, you re adept at managing multiple projects and overcoming challenges to deliver a first-class implementation experience for customers. You enjoy the freedom and autonomy to make a real impact, developing your skills as an exceptional project manager, and you love seeing the end result of a successful project delivery. To you it s about working collaboratively, building effective relationships, and finding creative solutions to any hurdles you may face. You re passionate amount your personal development and value the opportunity to take on a range of implementation projects, learning and evolving from each experience. As our next Implementation Project Manager, you ll deliver Enterprise, Strategic and complex implementation projects or programmes for Zellis customers, including ongoing programmes and customer change, that make a real difference to our customers and their employees. Your day-to-day will include developing and maintaining agreed project plans with customers, managing all project or change activities, and monitoring KPIs, status reporting, commercial margin and P&L. You ll coordinate all project resources in executing their activities and act as the point of escalation for any issues, as you ensure delivery on-time, on budget and at the highest level of quality. Skills & experience Do you have: A minimum of five years previous project management experience, working on large scale and highly complex implementation and transition delivery? (employee volumes 10,000+ and managing £500k+ budgets) Experience working in software/systems implementation? (HR and Payroll software experience an added bonus) Experience engaging with FTSE100 and FTSE 250 companies? Professional project management qualifications? (e.g. PRINCE2, PMI, Six Sigma)? You ll be resilient, adaptable, positive and customer-centric in everything you do. You ll have great commercial awareness, coupled with a thorough understanding of risk, governance and reporting mechanisms. You ll be passionate, driven and a strong communicator, using these attributes to create a successful "one team" approach to each project. You'll be great with stakeholders, capable of building trusting and long-lasting relationships. You'll have well-developed leadership skills, with the ability to bring people together and create a sense of community amongst broad project teams. You'll be based remotely and will enjoy working from home but will also be flexible to visit both Zellis and customer offices as required (approximately 3-5 times per month, with occasional overnight stays). Please talk to us if you require any specific flexible working arrangements and we'll happily explore the possibilities. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary, plus cash car allowance. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Regulatory Affairs and Quality Manager Location: Coventry, CV3 2RQSalary: Competitive, DOEContract: Full time, Permanent Regulatory Affairs and Quality Manager - Benefits: Competitive salary Contributory pension scheme Life cover Incapacity benefits Cash Back Medical Scheme About the Company: We are an innovative medical devices manufacturer of advanced wound care products, including combination products, from gelling fibres and fabrics. We deliver innovative, cost effective and quality products and solutions for the advanced wound care industry helping to improve patient care and wellbeing. Regulatory Affairs and Quality Manager - The Role This role is responsible for the delivery of the company's development regulatory roadmap. This will be achieved through leading the regulatory elements of the company's product development efforts and compliance programme as well as supporting its customers' regulatory requirements and projects. Duties Include: Lead the provision and development of regulatory strategies, participate in project teams and act as the lead person with regards to regulatory requirements for product development and design changes. Deliver regulatory and compliance inputs into product development and regulatory projects, including coordination of RAQ function resources for development and design change control projects. Undertake the role of the Regulatory Project Lead (RPL) in business projects supporting the delivery of relevant outputs from the project and managing the regulatory project, with clear leadership. Support the development of global regulatory strategies for the company and its customers' development for new and modified products for primary markets USA, EU, and UK. Lead the delivery of the vigilance and post market surveillance programme (PMS) for the company and provide relevant support for its customers. Maintain compliance and improvement to the business compliance and regulatory systems including the risk management programmes. Assess the impact of global regulatory and standard changes on the products and Quality Management System (QMS) of the business and its customers, acting as the Subject Matter Expert (SME) and maintaining the business' regulatory database. Lead the delivery of the company's quality and regulatory training and awareness program to provide the company with enhanced knowledge of regulatory requirements. Support the management of communication with Regulatory Authorities and Notified Bodies to address regulatory and compliance issues. Support the delivery of the regulatory requirements of the QMS including managing CAPAs, document change controls, audits. Contribute to create and maintain a proactive leadership style and compliance culture throughout the company to achieve high standards of excellence, sharing best practice. Regulatory Affairs and Quality Manager - Key Skills / Abilities: Regulatory, science or engineering degree or equivalent. Knowledge of the Medical Device Directives Regulation EU 2017/745/EEC, 21 CFR 820, UKCA Ability to gather, analyse and interpret regulatory information and changes in the regulatory landscape, taking ownership for delivery. Pragmatic team member and flexibility to work within the dynamics of a cross-functional team. Great communication skills. Desirable Additional Experience: Experience of managing people in a similar role, with the ability to lead, influence, and motivate a team. Networking abilities with internal and external stakeholders (competent authorities and registration bodies). Strategic and analytical thinking. Highly Structured way of working. Comprehensive knowledge of processes and regulations in medical device and drug development; combination product (device-device), drug Masterfile compilation experience is highly desired. Strong communication skills, goal- and solution orientation, flexibility, and assertiveness. Medical device or pharmaceutical product manufacturer experience. Experience of developing regulatory strategies for new product development and design changes. Demonstrable experience of technical files, design dossier and drug master file creation. If you have the skills and experience, we require for this role and are looking for a new challenge, please get in touch by clicking on Apply today and forward your CV to us, explaining why you are a great fit for this role. Important Information: Due to the number of applications, we receive, we will only contact those candidates that we want to take forward to interview; if you do not hear from us within 4 weeks, please assume that your application has been unsuccessful on this occasion, and we wish you all the best. For Privacy Notice for Job Applicants please visit our website No agencies please!
Apr 16, 2024
Full time
Regulatory Affairs and Quality Manager Location: Coventry, CV3 2RQSalary: Competitive, DOEContract: Full time, Permanent Regulatory Affairs and Quality Manager - Benefits: Competitive salary Contributory pension scheme Life cover Incapacity benefits Cash Back Medical Scheme About the Company: We are an innovative medical devices manufacturer of advanced wound care products, including combination products, from gelling fibres and fabrics. We deliver innovative, cost effective and quality products and solutions for the advanced wound care industry helping to improve patient care and wellbeing. Regulatory Affairs and Quality Manager - The Role This role is responsible for the delivery of the company's development regulatory roadmap. This will be achieved through leading the regulatory elements of the company's product development efforts and compliance programme as well as supporting its customers' regulatory requirements and projects. Duties Include: Lead the provision and development of regulatory strategies, participate in project teams and act as the lead person with regards to regulatory requirements for product development and design changes. Deliver regulatory and compliance inputs into product development and regulatory projects, including coordination of RAQ function resources for development and design change control projects. Undertake the role of the Regulatory Project Lead (RPL) in business projects supporting the delivery of relevant outputs from the project and managing the regulatory project, with clear leadership. Support the development of global regulatory strategies for the company and its customers' development for new and modified products for primary markets USA, EU, and UK. Lead the delivery of the vigilance and post market surveillance programme (PMS) for the company and provide relevant support for its customers. Maintain compliance and improvement to the business compliance and regulatory systems including the risk management programmes. Assess the impact of global regulatory and standard changes on the products and Quality Management System (QMS) of the business and its customers, acting as the Subject Matter Expert (SME) and maintaining the business' regulatory database. Lead the delivery of the company's quality and regulatory training and awareness program to provide the company with enhanced knowledge of regulatory requirements. Support the management of communication with Regulatory Authorities and Notified Bodies to address regulatory and compliance issues. Support the delivery of the regulatory requirements of the QMS including managing CAPAs, document change controls, audits. Contribute to create and maintain a proactive leadership style and compliance culture throughout the company to achieve high standards of excellence, sharing best practice. Regulatory Affairs and Quality Manager - Key Skills / Abilities: Regulatory, science or engineering degree or equivalent. Knowledge of the Medical Device Directives Regulation EU 2017/745/EEC, 21 CFR 820, UKCA Ability to gather, analyse and interpret regulatory information and changes in the regulatory landscape, taking ownership for delivery. Pragmatic team member and flexibility to work within the dynamics of a cross-functional team. Great communication skills. Desirable Additional Experience: Experience of managing people in a similar role, with the ability to lead, influence, and motivate a team. Networking abilities with internal and external stakeholders (competent authorities and registration bodies). Strategic and analytical thinking. Highly Structured way of working. Comprehensive knowledge of processes and regulations in medical device and drug development; combination product (device-device), drug Masterfile compilation experience is highly desired. Strong communication skills, goal- and solution orientation, flexibility, and assertiveness. Medical device or pharmaceutical product manufacturer experience. Experience of developing regulatory strategies for new product development and design changes. Demonstrable experience of technical files, design dossier and drug master file creation. If you have the skills and experience, we require for this role and are looking for a new challenge, please get in touch by clicking on Apply today and forward your CV to us, explaining why you are a great fit for this role. Important Information: Due to the number of applications, we receive, we will only contact those candidates that we want to take forward to interview; if you do not hear from us within 4 weeks, please assume that your application has been unsuccessful on this occasion, and we wish you all the best. For Privacy Notice for Job Applicants please visit our website No agencies please!
Legacies Manager We have an exciting opportunity for a Legacies Manager to join an innovative leading children's charity delivering projects to support disadvantaged children, young people, their families, and communities. Position: Legacies Manager Location: Home based Salary: £36,084 to £41,740 per annum Hours: Full-time, 37 hours per week Contract: Permanent Closing Date: 3rd May 2024 Shortlisting date: 10th May 2024 Interview date(s): Week commencing 20th May 2024 You will be working for one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support disadvantaged children and their families through delivering projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face. The Role As the Legacies Manager, you will assume a pivotal role within our dynamic Partnership and Development team. Your primary responsibility will be to lead the strategy and execution of our legacy programme, driving forward our mission to support vulnerable children, young people, and families across the UK. Drawing upon your strategic vision and extensive experience in fundraising, you will design and implement innovative legacy campaigns aimed at maximising income generation and expanding the reach of the organisation s Family Hubs. Your day-to-day activities will involve collaborating closely with fundraising and partnership development experts to develop compelling legacy propositions and engage potential donors effectively. You will leverage your exceptional interpersonal skills to build and nurture relationships with legacy supporters, inspiring them to leave a lasting impact through their philanthropy. Additionally, you will utilise your expertise in data analysis to inform decision-making and refine campaign strategies, ensuring optimal outcomes and return on investment. As a strategic thinker and innovative leader, you will have the opportunity to make a tangible difference in the lives of vulnerable children and families. Key responsibilities of the Legacies Manager include: Develop and implement a legacy strategy/plan aligned with the charity's goals to increase/improve outreach to and engagement with legacy supporters and raise legacy income around agreed goals. Provide excellent stewardship to all supporters who engage with legacies, working with stakeholders to ensure journeys are insight-led, respond to audience needs, and are well documented and reported upon. Establish key performance indicators (KPIs) to measure the success of legacy giving initiatives and regularly report on progress to senior leadership and key stakeholders. Use data and analytics to inform decision-making and continuously improve strategies for maximising legacy support. Work with internal and external stakeholders to ensure the end-to-end process for delivering the legacies plan is designed and documented. This includes solving problems in circumstances where there is minimal guidance available from established practices and precedents within the organisation. Work closely with the Head of Relationship Fundraising and other fundraising colleagues to ensure that all fundraising activities are well-coordinated and contribute towards the overall fundraising strategy. Identify growth opportunities that foster organisational projects which impact and improve the Legacy programme. Develop and execute marketing and promotional campaigns to raise awareness of legacy giving opportunities within the organisation. Utilise various communication channels, including digital platforms, events, and printed Job Description & Person Specification materials, to effectively promote the importance of legacy giving and its impact on the organisation's mission. About You As the ideal candidate for the role of Legacies Manager, you are approachable and articulate, with the confidence to engage effectively with donors and stakeholders. Your conscientious nature ensures that you approach every task with diligence and attention to detail, while your continuous learning mindset drives you to stay informed about the latest trends and best practices in legacy fundraising. Your creativity allows you to develop innovative campaign strategies that capture the attention of donors and inspire action, while your diplomatic approach enables you to navigate complex relationships and resolve conflicts effectively. As a good listener and information seeker, you value input from others and actively seek out new opportunities for growth and collaboration. You are an independent and self-motivated professional, capable of taking initiative and driving projects forward with minimal supervision. Your persuasive communication style and proactive attitude make you an influential advocate for the organisation's mission and values. If you are ready to leverage your interpersonal skills and expertise to make a meaningful impact on the lives of children and families across the UK, we invite you to join us and be part of our transformative journey. Apply now and take the next step toward a rewarding career dedicated to driving positive change. About the Organisation An innovative leading children's charity delivering projects to support disadvantaged children, young people, their families, and communities, working with a range of partners to provide creative solutions including children and family centres, school counselling, preschool nurseries, family support and children affected by imprisonment and offending. Benefits include: Continuous professional development Regular support through supervision, appraisal & well-being initiatives In house learning platform Generous pension scheme Employee Assistance Programme Healthcare cash plan Charity discount scheme The charity is committed to making a positive impact, and we're looking for someone like you. If you're ready to take the next step in your fundraising career and make a lasting difference in the lives of those who need it most, we invite you to apply and be part of the team. We actively encourage applications from a broad and deep range of backgrounds and experiences. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure. The organisation is a Living Wage Employer. Other roles you may have experience with could include Fundraising Manager, Trusts and Statutory Manager, Legacy, Legacy In Memory Fundraiser, Legacy and In Memory, Legacy Relationships, Legacy Giving, Probate, Wills, Trusts, Inheritance, Legacy Administration. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Legacies Manager We have an exciting opportunity for a Legacies Manager to join an innovative leading children's charity delivering projects to support disadvantaged children, young people, their families, and communities. Position: Legacies Manager Location: Home based Salary: £36,084 to £41,740 per annum Hours: Full-time, 37 hours per week Contract: Permanent Closing Date: 3rd May 2024 Shortlisting date: 10th May 2024 Interview date(s): Week commencing 20th May 2024 You will be working for one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support disadvantaged children and their families through delivering projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face. The Role As the Legacies Manager, you will assume a pivotal role within our dynamic Partnership and Development team. Your primary responsibility will be to lead the strategy and execution of our legacy programme, driving forward our mission to support vulnerable children, young people, and families across the UK. Drawing upon your strategic vision and extensive experience in fundraising, you will design and implement innovative legacy campaigns aimed at maximising income generation and expanding the reach of the organisation s Family Hubs. Your day-to-day activities will involve collaborating closely with fundraising and partnership development experts to develop compelling legacy propositions and engage potential donors effectively. You will leverage your exceptional interpersonal skills to build and nurture relationships with legacy supporters, inspiring them to leave a lasting impact through their philanthropy. Additionally, you will utilise your expertise in data analysis to inform decision-making and refine campaign strategies, ensuring optimal outcomes and return on investment. As a strategic thinker and innovative leader, you will have the opportunity to make a tangible difference in the lives of vulnerable children and families. Key responsibilities of the Legacies Manager include: Develop and implement a legacy strategy/plan aligned with the charity's goals to increase/improve outreach to and engagement with legacy supporters and raise legacy income around agreed goals. Provide excellent stewardship to all supporters who engage with legacies, working with stakeholders to ensure journeys are insight-led, respond to audience needs, and are well documented and reported upon. Establish key performance indicators (KPIs) to measure the success of legacy giving initiatives and regularly report on progress to senior leadership and key stakeholders. Use data and analytics to inform decision-making and continuously improve strategies for maximising legacy support. Work with internal and external stakeholders to ensure the end-to-end process for delivering the legacies plan is designed and documented. This includes solving problems in circumstances where there is minimal guidance available from established practices and precedents within the organisation. Work closely with the Head of Relationship Fundraising and other fundraising colleagues to ensure that all fundraising activities are well-coordinated and contribute towards the overall fundraising strategy. Identify growth opportunities that foster organisational projects which impact and improve the Legacy programme. Develop and execute marketing and promotional campaigns to raise awareness of legacy giving opportunities within the organisation. Utilise various communication channels, including digital platforms, events, and printed Job Description & Person Specification materials, to effectively promote the importance of legacy giving and its impact on the organisation's mission. About You As the ideal candidate for the role of Legacies Manager, you are approachable and articulate, with the confidence to engage effectively with donors and stakeholders. Your conscientious nature ensures that you approach every task with diligence and attention to detail, while your continuous learning mindset drives you to stay informed about the latest trends and best practices in legacy fundraising. Your creativity allows you to develop innovative campaign strategies that capture the attention of donors and inspire action, while your diplomatic approach enables you to navigate complex relationships and resolve conflicts effectively. As a good listener and information seeker, you value input from others and actively seek out new opportunities for growth and collaboration. You are an independent and self-motivated professional, capable of taking initiative and driving projects forward with minimal supervision. Your persuasive communication style and proactive attitude make you an influential advocate for the organisation's mission and values. If you are ready to leverage your interpersonal skills and expertise to make a meaningful impact on the lives of children and families across the UK, we invite you to join us and be part of our transformative journey. Apply now and take the next step toward a rewarding career dedicated to driving positive change. About the Organisation An innovative leading children's charity delivering projects to support disadvantaged children, young people, their families, and communities, working with a range of partners to provide creative solutions including children and family centres, school counselling, preschool nurseries, family support and children affected by imprisonment and offending. Benefits include: Continuous professional development Regular support through supervision, appraisal & well-being initiatives In house learning platform Generous pension scheme Employee Assistance Programme Healthcare cash plan Charity discount scheme The charity is committed to making a positive impact, and we're looking for someone like you. If you're ready to take the next step in your fundraising career and make a lasting difference in the lives of those who need it most, we invite you to apply and be part of the team. We actively encourage applications from a broad and deep range of backgrounds and experiences. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure. The organisation is a Living Wage Employer. Other roles you may have experience with could include Fundraising Manager, Trusts and Statutory Manager, Legacy, Legacy In Memory Fundraiser, Legacy and In Memory, Legacy Relationships, Legacy Giving, Probate, Wills, Trusts, Inheritance, Legacy Administration. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Support Coordinator This is an exciting opportunity to join the team in Worcestershire. We re looking for an enthusiastic, motivated and well organised individual to deliver a comprehensive Stroke Recovery Service across the region. Position: S11158 Stroke Support Coordinator Location: Home-based, Worcestershire, however, extensive travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Part-time, 24 hours per week Salary: Circa £17,546 per annum (FTE circa £25,500 per annum) Contract: This is a fixed-term contract until 31 March 2025. Services are contracted, we currently have funding for this contract until 31 March 2025. Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 28 April 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview Date: 8 May 2024 Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Stroke Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout. Key responsibilities will include: Working with the local Health and Social services to receive referrals to support stroke survivors and their carers Providing personalised information, advice and support to address any needs identified Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan Providing regular reviews to support people in establishing and achieving their own personal goals. Completing 6-month Post Stroke Reviews About You You will: Have a background in a caring and/or charity profession supporting people with disabilities Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions. Have experience of working with people who may have additional communication support needs Have the ability to use basic Microsoft system This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role you must be resident in the UK and have the right to work in the UK. When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. About the Organisation When stroke strikes, part of your brain shuts down. And so does a part of you. That s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. Everyone deserves to live the best life they can after stroke. And it s a team effort to get there. The charity provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives. The organisation is working to improve the diversity of the team. Because individuality leads to a richer experience for its people and better support for those affected by stroke. People from all backgrounds are strongly encouraged to apply. And particularly applications from those with lived experience of stroke and those from under-represented communities. Every five minutes, stroke destroys lives. Help rebuild them and join the team. The charity developed a bold new corporate strategy so that they can rebuild more lives after stroke and make a bigger difference to people s lives. To help deliver the strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you! You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Contractor
Support Coordinator This is an exciting opportunity to join the team in Worcestershire. We re looking for an enthusiastic, motivated and well organised individual to deliver a comprehensive Stroke Recovery Service across the region. Position: S11158 Stroke Support Coordinator Location: Home-based, Worcestershire, however, extensive travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Part-time, 24 hours per week Salary: Circa £17,546 per annum (FTE circa £25,500 per annum) Contract: This is a fixed-term contract until 31 March 2025. Services are contracted, we currently have funding for this contract until 31 March 2025. Benefits: 25 days annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 28 April 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview Date: 8 May 2024 Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Stroke Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout. Key responsibilities will include: Working with the local Health and Social services to receive referrals to support stroke survivors and their carers Providing personalised information, advice and support to address any needs identified Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan Providing regular reviews to support people in establishing and achieving their own personal goals. Completing 6-month Post Stroke Reviews About You You will: Have a background in a caring and/or charity profession supporting people with disabilities Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions. Have experience of working with people who may have additional communication support needs Have the ability to use basic Microsoft system This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role you must be resident in the UK and have the right to work in the UK. When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. About the Organisation When stroke strikes, part of your brain shuts down. And so does a part of you. That s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. Everyone deserves to live the best life they can after stroke. And it s a team effort to get there. The charity provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives. The organisation is working to improve the diversity of the team. Because individuality leads to a richer experience for its people and better support for those affected by stroke. People from all backgrounds are strongly encouraged to apply. And particularly applications from those with lived experience of stroke and those from under-represented communities. Every five minutes, stroke destroys lives. Help rebuild them and join the team. The charity developed a bold new corporate strategy so that they can rebuild more lives after stroke and make a bigger difference to people s lives. To help deliver the strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you! You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Metropolitan Thames Valley
Beeston, Nottinghamshire
Service Improvement Lead Location: To based be out of our London EC1N or Nottingham, NG9 1LA Office - Salary will be paid dependent upon location Salary: 41,254 London OR 36,625 ? Midlands - to include our 1st April 2024 pay award Full time permanent role suitable for hybrid working This role: We are looking to recruit a Service Improvement Lead within our Risk and Quality team. This team supports the organisation to deliver consistently fantastic services to our customers. In this role, you will support the business to identify, document, and mitigate operational risks analyse interpreting complex information and translating this into simple meaningful business insight. You will also be responsible for leading service improvement activities, facilitating the development and delivery of improvement plans and for providing assurance that teams and services are legally and regulatory compliant, continuously improving, and responding to an ever-changing operating environment. This is an exciting and varied role which would suit individuals seeking a new challenge, who have transferrable skills, housing management or service improvement experience and/or who have worked at operations manager level or above. What you will need to succeed in this role: Skills and qualities: Highly motivated and values-driven, puts the customer at the heart of every decision. Highly analytical and able to interpret and relay complex data and information clearly and concisely. Excellent communication skills (including written, verbal, presentations, and IT literacy) Successful relationship builder, based on trust and integrity. Inquisitive problem solver who can evaluate situations and find and implement solutions. Adaptable to any situation, new work activity or change in direction. Knowledge and experience: Experience or qualification in Risk Management and Project Management. Strong understanding of the Social Housing Sector Experience in housing management, financial services, social care or aligned fields (desirable) Knowledge of relevant legislation and regulatory standards for social housing operations, and a good understanding of operational, legal, and regulatory best practices and challenges. What you need to do now If you are excited about this role and would like to find out more look at the attached Job Description. If this is the perfect job for you, click apply now and apply via our website. When applying you will need to submit an up-to-date CV and a Supporting Statement. Your statement must state why you are applying for the role and set out what skills and experience you will bring to the team. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 16, 2024
Full time
Service Improvement Lead Location: To based be out of our London EC1N or Nottingham, NG9 1LA Office - Salary will be paid dependent upon location Salary: 41,254 London OR 36,625 ? Midlands - to include our 1st April 2024 pay award Full time permanent role suitable for hybrid working This role: We are looking to recruit a Service Improvement Lead within our Risk and Quality team. This team supports the organisation to deliver consistently fantastic services to our customers. In this role, you will support the business to identify, document, and mitigate operational risks analyse interpreting complex information and translating this into simple meaningful business insight. You will also be responsible for leading service improvement activities, facilitating the development and delivery of improvement plans and for providing assurance that teams and services are legally and regulatory compliant, continuously improving, and responding to an ever-changing operating environment. This is an exciting and varied role which would suit individuals seeking a new challenge, who have transferrable skills, housing management or service improvement experience and/or who have worked at operations manager level or above. What you will need to succeed in this role: Skills and qualities: Highly motivated and values-driven, puts the customer at the heart of every decision. Highly analytical and able to interpret and relay complex data and information clearly and concisely. Excellent communication skills (including written, verbal, presentations, and IT literacy) Successful relationship builder, based on trust and integrity. Inquisitive problem solver who can evaluate situations and find and implement solutions. Adaptable to any situation, new work activity or change in direction. Knowledge and experience: Experience or qualification in Risk Management and Project Management. Strong understanding of the Social Housing Sector Experience in housing management, financial services, social care or aligned fields (desirable) Knowledge of relevant legislation and regulatory standards for social housing operations, and a good understanding of operational, legal, and regulatory best practices and challenges. What you need to do now If you are excited about this role and would like to find out more look at the attached Job Description. If this is the perfect job for you, click apply now and apply via our website. When applying you will need to submit an up-to-date CV and a Supporting Statement. Your statement must state why you are applying for the role and set out what skills and experience you will bring to the team. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Head of People We are looking for a warm, people-first individual with exceptional interpersonal skills who can drive improvements in the organisations recruitment efforts, whilst also prioritising the well-being and development of 250 staff and 60 volunteers. The organisation is at an exciting stage of its development with a strategy of cautious and sustained growth, so if you want to be part of the next chapter of growth and development then apply today! Position: Head of People Location: London/hybrid (with frequent travel to Birmingham) Hours: Full time: 37.5hours Salary: £45,000 depending on experience Duration: Permanent Closing Date: Friday 19th April 2024 Interview Date: Week beginning 22nd April 2024 The Role As the Head of People, you will be instrumental in fostering a positive and inclusive workplace culture. Reporting directly to the CEO and serving as a key member of the Senior Leadership Team (SLT), you will lead efforts to nurture an already vibrant organisational culture and further build on it. Main responsibilities include: Lead initiatives to reinforce and strengthen organisational culture Ensure that the culture and environment is inclusive Provide leadership to the People Team Develop and implement strategies to foster high levels of employee engagement and satisfaction Champion professional development opportunities and career growth pathways for staff members Drive and lead the recruitment process Serve as a trusted mediator and advisor in resolving interpersonal conflicts or workplace issues Spearhead initiatives to prioritise the mental, emotional, and physical well-being of the team Stay abreast of relevant employment laws and regulations Oversee the collection and analysis of data on key performance information Contribute towards driving the overall strategic direction About You You will have experience of working within People and HR teams at senior level and of managing teams of staff and volunteers within corporate and/or voluntary sector. A values driven individual and with a passion to make a difference to the lives of autistic people and those who love and care for them, you will have excellent communication skills and be adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors. To apply you will be asked to submit a one-page covering letter and your CV. About the Organisation The organisation has been around since 1997 and started as a small playgroup set up by parents dismayed at the lack of provision for their autistic children. Since then it has grown into a major deliverer of services and support in London and the West Midlands with a turnover of around £2.6m per year. The mission is to support autistic people to live happy and fulfilling lives, to change society s attitude to autism whilst also providing essential services and enriching opportunities to autistic people. A value-driven organisation which employs value-driven people who want to make a difference. You will play a vital part in ensuring that there is a resource to sustain this amazing work. Benefits include: Flexible working patterns with the option to work in a hybrid way 25 days of leave (pro rata for part time roles) each year plus 8 bank holidays and the additional office closure between Christmas and New Year Access to ongoing training and progress in the areas that interest you Access to our wellbeing initiatives and an Employee Assistance Programme Enrolment on to our pension scheme A supportive, warm and fun working environment made up of values driven people who are passionate about changing the world for autistic people We particularly welcome applications from black, Asian and global majority candidates, LGBTQ+ candidates and disabled candidates, because we would like to increase the representation of these groups at this level at the organisation, as greater diversity will lead to even greater results for the community. The organisation are working to improve the ways in which it recruits and supports neurodiverse employees and those with lived experience of neurodiversity. You may have experience in areas such as Head of HR, Head of People, Head of Personnel, Director of HR, Director of People, Director of Personnel, HR Director, Personnel Director, HR Manager, Head of Human Resources, Human Resources Director. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 16, 2024
Full time
Head of People We are looking for a warm, people-first individual with exceptional interpersonal skills who can drive improvements in the organisations recruitment efforts, whilst also prioritising the well-being and development of 250 staff and 60 volunteers. The organisation is at an exciting stage of its development with a strategy of cautious and sustained growth, so if you want to be part of the next chapter of growth and development then apply today! Position: Head of People Location: London/hybrid (with frequent travel to Birmingham) Hours: Full time: 37.5hours Salary: £45,000 depending on experience Duration: Permanent Closing Date: Friday 19th April 2024 Interview Date: Week beginning 22nd April 2024 The Role As the Head of People, you will be instrumental in fostering a positive and inclusive workplace culture. Reporting directly to the CEO and serving as a key member of the Senior Leadership Team (SLT), you will lead efforts to nurture an already vibrant organisational culture and further build on it. Main responsibilities include: Lead initiatives to reinforce and strengthen organisational culture Ensure that the culture and environment is inclusive Provide leadership to the People Team Develop and implement strategies to foster high levels of employee engagement and satisfaction Champion professional development opportunities and career growth pathways for staff members Drive and lead the recruitment process Serve as a trusted mediator and advisor in resolving interpersonal conflicts or workplace issues Spearhead initiatives to prioritise the mental, emotional, and physical well-being of the team Stay abreast of relevant employment laws and regulations Oversee the collection and analysis of data on key performance information Contribute towards driving the overall strategic direction About You You will have experience of working within People and HR teams at senior level and of managing teams of staff and volunteers within corporate and/or voluntary sector. A values driven individual and with a passion to make a difference to the lives of autistic people and those who love and care for them, you will have excellent communication skills and be adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors. To apply you will be asked to submit a one-page covering letter and your CV. About the Organisation The organisation has been around since 1997 and started as a small playgroup set up by parents dismayed at the lack of provision for their autistic children. Since then it has grown into a major deliverer of services and support in London and the West Midlands with a turnover of around £2.6m per year. The mission is to support autistic people to live happy and fulfilling lives, to change society s attitude to autism whilst also providing essential services and enriching opportunities to autistic people. A value-driven organisation which employs value-driven people who want to make a difference. You will play a vital part in ensuring that there is a resource to sustain this amazing work. Benefits include: Flexible working patterns with the option to work in a hybrid way 25 days of leave (pro rata for part time roles) each year plus 8 bank holidays and the additional office closure between Christmas and New Year Access to ongoing training and progress in the areas that interest you Access to our wellbeing initiatives and an Employee Assistance Programme Enrolment on to our pension scheme A supportive, warm and fun working environment made up of values driven people who are passionate about changing the world for autistic people We particularly welcome applications from black, Asian and global majority candidates, LGBTQ+ candidates and disabled candidates, because we would like to increase the representation of these groups at this level at the organisation, as greater diversity will lead to even greater results for the community. The organisation are working to improve the ways in which it recruits and supports neurodiverse employees and those with lived experience of neurodiversity. You may have experience in areas such as Head of HR, Head of People, Head of Personnel, Director of HR, Director of People, Director of Personnel, HR Director, Personnel Director, HR Manager, Head of Human Resources, Human Resources Director. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Hays are delighted to be working in partnership with a leading international organisation who are looking for a Transformation Manager to join their UK arm to lead on change and business improvement across people, operations and systems. Your new role Reporting to the Chief Financial Officer, the Transformation Manager will operate on a standalone basis, and will work cross functionally with managers and colleagues across the organisation to drive improvement and change. You will be tasked with reviewing existing processes and identifying opportunities for improvement, whilst driving efficiencies in readiness for the implementation of change projects and programmes. You will develop business cases and will undertake time and motion studies to ensure continuous improvement and delivery of agreed improvement to process and procedures. You will build influential relationships with key stakeholders and colleagues to drive change and deliver improvement. What you'll need to succeed You will be an experienced Transformation Manager who is passionate about change and improvement, and who offers substantial experience of managing cross-functional change and transformation, ideally within an SME environment. You will have proven experience of managing business improvement projects and programmes and will be well versed in continuously driving organisation wide improvement. You will have developed and presented business cases and have excellent analysis and problem-solving skills. You will be an assertive individual who has a natural flair for communication and can influence stakeholders at a senior level to enable change. Whilst you will have operated at a strategic level previously, you will also be just as comfortable getting your hands dirty in order to get the job done and will be flexible in your approach and willing to learn. You will ideally hold a degree or relevant professional qualification. What you'll get in return This is an exciting opportunity to implement and drive forward change with this leading organisation, whilst being offered a salary up to 75,000 per annum, a car allowance, 25 days annual leave plus bank holidays, pension and a bonus up to 20%. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 16, 2024
Full time
Hays are delighted to be working in partnership with a leading international organisation who are looking for a Transformation Manager to join their UK arm to lead on change and business improvement across people, operations and systems. Your new role Reporting to the Chief Financial Officer, the Transformation Manager will operate on a standalone basis, and will work cross functionally with managers and colleagues across the organisation to drive improvement and change. You will be tasked with reviewing existing processes and identifying opportunities for improvement, whilst driving efficiencies in readiness for the implementation of change projects and programmes. You will develop business cases and will undertake time and motion studies to ensure continuous improvement and delivery of agreed improvement to process and procedures. You will build influential relationships with key stakeholders and colleagues to drive change and deliver improvement. What you'll need to succeed You will be an experienced Transformation Manager who is passionate about change and improvement, and who offers substantial experience of managing cross-functional change and transformation, ideally within an SME environment. You will have proven experience of managing business improvement projects and programmes and will be well versed in continuously driving organisation wide improvement. You will have developed and presented business cases and have excellent analysis and problem-solving skills. You will be an assertive individual who has a natural flair for communication and can influence stakeholders at a senior level to enable change. Whilst you will have operated at a strategic level previously, you will also be just as comfortable getting your hands dirty in order to get the job done and will be flexible in your approach and willing to learn. You will ideally hold a degree or relevant professional qualification. What you'll get in return This is an exciting opportunity to implement and drive forward change with this leading organisation, whilst being offered a salary up to 75,000 per annum, a car allowance, 25 days annual leave plus bank holidays, pension and a bonus up to 20%. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Associate Advocate Service: Coram Voice West Midlands Contract Type: Associate Hours: Variable Salary: £16.00 per hour for professional time, £8.00 per hour for travel time and £0.45p per mile for mileage Location: Home Based with Travel Across Worcestershire and Shropshire (West Midlands) About Coram: Coram is committed to improving the lives of the UK's most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime. Coram is the UK's oldest children's charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. About Coram Voice: Coram Voice is a national independent children's charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK. Coram Voice exists to enable and equip children and young people to hold systems to account, to challenge and support them to do their jobs properly and to uphold the rights of children and young people to actively participate in shaping their own lives. Coram Voice strives for a society which recognises, and willingly accepts, its responsibilities to children and young people, where the inequalities and discrimination they currently face have been eradicated. Where those children and young people are fully engaged in all decisions that are made about their lives. Where the views, needs and feelings that they express are at the core of those decisions. Our Advocacy services we provide advocacy direct to children and young people in a variety of situations. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children's homes. About the Role You will work directly with care experienced children and young people and those on Child Protection Plans providing them with advocacy support in the community and a variety of settings. You will empower and support them to ensure their voices are heard within decision-making processes that effect their lives. You will be a capable ambassador for Coram Voice with the ability to engage effectively with professionals, carers, other stakeholders and most importantly children and young people. If you have the necessary experience and skills and a commitment to promoting the rights of young people, we would like to hear from you. Recruitment process Shortlisting will be undertaken by our Children's Rights Managers. Successful candidates will then be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process. Returning your application: We cannot accept general CVs. When completing your application form, you need to address each point of the person specification and demonstrate how you meet it. Applications must be fully completed. If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post. Closing date: Rolling until 24th April 2024 (Noon). Interview date: Rolling until 1 st May 2024. General consideration for applications: DBS checks: all posts are subject to an enhanced Disclosure and Barring check. Training: All successful candidates are required to complete our compulsory training programme which includes training in Advocacy (Being a Voice) Safeguarding and Diversity Conflict of interest: the independence of the service is important to Coram Voice. Prospective applicants need to raise any other potential conflicts of interest when initially contacting Coram Voice about this post. Coram Voice is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram. If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application. We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service. Registered Charity No. 312278.
Apr 15, 2024
Full time
Job Title: Associate Advocate Service: Coram Voice West Midlands Contract Type: Associate Hours: Variable Salary: £16.00 per hour for professional time, £8.00 per hour for travel time and £0.45p per mile for mileage Location: Home Based with Travel Across Worcestershire and Shropshire (West Midlands) About Coram: Coram is committed to improving the lives of the UK's most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime. Coram is the UK's oldest children's charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. About Coram Voice: Coram Voice is a national independent children's charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK. Coram Voice exists to enable and equip children and young people to hold systems to account, to challenge and support them to do their jobs properly and to uphold the rights of children and young people to actively participate in shaping their own lives. Coram Voice strives for a society which recognises, and willingly accepts, its responsibilities to children and young people, where the inequalities and discrimination they currently face have been eradicated. Where those children and young people are fully engaged in all decisions that are made about their lives. Where the views, needs and feelings that they express are at the core of those decisions. Our Advocacy services we provide advocacy direct to children and young people in a variety of situations. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children's homes. About the Role You will work directly with care experienced children and young people and those on Child Protection Plans providing them with advocacy support in the community and a variety of settings. You will empower and support them to ensure their voices are heard within decision-making processes that effect their lives. You will be a capable ambassador for Coram Voice with the ability to engage effectively with professionals, carers, other stakeholders and most importantly children and young people. If you have the necessary experience and skills and a commitment to promoting the rights of young people, we would like to hear from you. Recruitment process Shortlisting will be undertaken by our Children's Rights Managers. Successful candidates will then be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process. Returning your application: We cannot accept general CVs. When completing your application form, you need to address each point of the person specification and demonstrate how you meet it. Applications must be fully completed. If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post. Closing date: Rolling until 24th April 2024 (Noon). Interview date: Rolling until 1 st May 2024. General consideration for applications: DBS checks: all posts are subject to an enhanced Disclosure and Barring check. Training: All successful candidates are required to complete our compulsory training programme which includes training in Advocacy (Being a Voice) Safeguarding and Diversity Conflict of interest: the independence of the service is important to Coram Voice. Prospective applicants need to raise any other potential conflicts of interest when initially contacting Coram Voice about this post. Coram Voice is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram. If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application. We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service. Registered Charity No. 312278.