Join this exciting business who are pivotal in managing Londons waste. This business are leading the way in Energy from waste (EFW) Are you ready to lead impacful change within a dynamic environment? This organisation are seeking a dedicated Change Programme Manager to spearhead their transformation journey within the Corporate Services Directorate. As an essential member of this team, they play a pivotal role in shaping and executing this organisations Change Landscape/Plan, driving them towards their operational and strategic objectives. Key Responsibilities: Strategic Planning: Develop and establish a comprehensive Change Landscape in collaboration with internal and external stakeholders. Identify risks and devise effective mitigation strategies to ensure successful outcomes aligned with their operational and strategic plans. Stakeholder Engagement: Navigate a complex stakeholder landscape across multiple organisations and suppliers, fostering strong relationships to facilitate seamless project delivery. Project Management: Lead and manage multiple complex change projects, utilising exceptional change management skills to ensure timely and successful implementation. Change Strategy: Define the change strategy, output scope, and integration requirements, ensuring alignment with organizational objectives and other program initiatives. Governance and Control: Adhere to corporate governance standards and exercise effective commercial and budgetary control to drive project success and mitigate operational impacts. Inclusive Leadership: Promote equality, social inclusion, fair employment, and environmental sustainability, fostering an open and engaging environment for stakeholders, customers, and supply chain partners. Agile Delivery: Implement agile ways of working to ensure flexibility and adaptability in project execution, driving assured delivery through effective team collaboration. Requirements: Proven experience in change management, with a track record of successfully delivering complex projects and programs. Strong leadership skills with the ability to inspire and motivate teams towards shared goals. Excellent stakeholder management abilities, capable of navigating complex organizational dynamics. Strategic mindset with the ability to develop and execute long-term change plans aligned with business objectives. Commitment to promoting diversity, inclusion, and sustainability in all aspects of project delivery. Join this Team: If you're ready to take on a challenging yet rewarding role in driving organisational transformation, then this company want to hear from you so please send your CV at the earliest opportunity.
Mar 29, 2024
Full time
Join this exciting business who are pivotal in managing Londons waste. This business are leading the way in Energy from waste (EFW) Are you ready to lead impacful change within a dynamic environment? This organisation are seeking a dedicated Change Programme Manager to spearhead their transformation journey within the Corporate Services Directorate. As an essential member of this team, they play a pivotal role in shaping and executing this organisations Change Landscape/Plan, driving them towards their operational and strategic objectives. Key Responsibilities: Strategic Planning: Develop and establish a comprehensive Change Landscape in collaboration with internal and external stakeholders. Identify risks and devise effective mitigation strategies to ensure successful outcomes aligned with their operational and strategic plans. Stakeholder Engagement: Navigate a complex stakeholder landscape across multiple organisations and suppliers, fostering strong relationships to facilitate seamless project delivery. Project Management: Lead and manage multiple complex change projects, utilising exceptional change management skills to ensure timely and successful implementation. Change Strategy: Define the change strategy, output scope, and integration requirements, ensuring alignment with organizational objectives and other program initiatives. Governance and Control: Adhere to corporate governance standards and exercise effective commercial and budgetary control to drive project success and mitigate operational impacts. Inclusive Leadership: Promote equality, social inclusion, fair employment, and environmental sustainability, fostering an open and engaging environment for stakeholders, customers, and supply chain partners. Agile Delivery: Implement agile ways of working to ensure flexibility and adaptability in project execution, driving assured delivery through effective team collaboration. Requirements: Proven experience in change management, with a track record of successfully delivering complex projects and programs. Strong leadership skills with the ability to inspire and motivate teams towards shared goals. Excellent stakeholder management abilities, capable of navigating complex organizational dynamics. Strategic mindset with the ability to develop and execute long-term change plans aligned with business objectives. Commitment to promoting diversity, inclusion, and sustainability in all aspects of project delivery. Join this Team: If you're ready to take on a challenging yet rewarding role in driving organisational transformation, then this company want to hear from you so please send your CV at the earliest opportunity.
Sales Administrator Permanent Salary - Up to 25k Colwick Hours - Monday to Friday 8am 4pm The recruitment group is working with a global manufacturing brand that supplies the fuel, aerospace, scuba, medical, beverage, and fire extinguisher industries. My client aspires to create a clean and energy-efficient world along with being a very dynamic, innovative business and is looking for super stars to join their team. Purpose of the Sales Administrator The role will be to report to the sales operations manager and will be working in a customer service team who are extremely proactive, driven and always put the customer first. The ideal candidate will be required to actively seek out, identify, suggest, and then implement opportunities for continuous improvement to improve the delivery of customer service. Main duties and responsibilities of a Sales Administrator . Process orders received, monitor the progress of the order until they are delivered, having regard to customers' financial position, maintain contact with other departments and customers throughout & provide any necessary after-sales service. . Support the rest of the Sales Operations team with the handling of incoming enquiries and communication (via a shared email inbox), processing of customer orders promptly, and checking of orders processed by team members to ensure accuracy and completeness . Provide standard quotations from generic pricelists based on customer enquiry and where necessary/applicable, by clarifying any technical or commercial issues with the relevant departments. . Follow up and chase progress of all items contained within an order entry tracker, ensuring timely progression of all open enquiries and orders as part of customer excellence and customer first. . Identify and propose any opportunities for improvement within the team and business that might improve efficiency, effectiveness and ultimately customer service levels. Experience/Knowledge Requirements for a Sales Administrator . Working knowledge of SAP . Experience with Salesforce or other CRM system . Experience in communicating and liaising with customers at a high standard . Great time management, ability to work to deadlines, and a super team player Benefits of the Sales Administrator: • 25 days annual leave plus statutory bank holidays • Excellent pension scheme • Up to 7 x base salary life insurance • Share incentive plan. • Enhanced Company sick pay • Company bonus scheme • Free on-site car parking • Various discounts via Perkbox
Mar 29, 2024
Full time
Sales Administrator Permanent Salary - Up to 25k Colwick Hours - Monday to Friday 8am 4pm The recruitment group is working with a global manufacturing brand that supplies the fuel, aerospace, scuba, medical, beverage, and fire extinguisher industries. My client aspires to create a clean and energy-efficient world along with being a very dynamic, innovative business and is looking for super stars to join their team. Purpose of the Sales Administrator The role will be to report to the sales operations manager and will be working in a customer service team who are extremely proactive, driven and always put the customer first. The ideal candidate will be required to actively seek out, identify, suggest, and then implement opportunities for continuous improvement to improve the delivery of customer service. Main duties and responsibilities of a Sales Administrator . Process orders received, monitor the progress of the order until they are delivered, having regard to customers' financial position, maintain contact with other departments and customers throughout & provide any necessary after-sales service. . Support the rest of the Sales Operations team with the handling of incoming enquiries and communication (via a shared email inbox), processing of customer orders promptly, and checking of orders processed by team members to ensure accuracy and completeness . Provide standard quotations from generic pricelists based on customer enquiry and where necessary/applicable, by clarifying any technical or commercial issues with the relevant departments. . Follow up and chase progress of all items contained within an order entry tracker, ensuring timely progression of all open enquiries and orders as part of customer excellence and customer first. . Identify and propose any opportunities for improvement within the team and business that might improve efficiency, effectiveness and ultimately customer service levels. Experience/Knowledge Requirements for a Sales Administrator . Working knowledge of SAP . Experience with Salesforce or other CRM system . Experience in communicating and liaising with customers at a high standard . Great time management, ability to work to deadlines, and a super team player Benefits of the Sales Administrator: • 25 days annual leave plus statutory bank holidays • Excellent pension scheme • Up to 7 x base salary life insurance • Share incentive plan. • Enhanced Company sick pay • Company bonus scheme • Free on-site car parking • Various discounts via Perkbox
House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (Pro-rata) (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Parliamentary Maintenance Services Team (PMST) is a team of approximately 250 directly employed House staff and contractors. This team maintains the Parliamentary Estate (Commons & Lords) buildings, engineering systems and furnishings in order to ensure a fully functioning, safe working environment for the many thousands of people for who work in and visit Parliament and ensure the buildings are equipped for the demands of the 21st century. PMST have direct interface with the other departments supporting the functions of both Houses, i.e., Security; Digital; Safety; Catering; Service Delivery and Strategic Estates (who provide project management to multi-million-pound refurbishment and build projects). The Role We are looking for a Principal Engineer to join our Maintenance Projects Team. This Senior Management position will be responsible for managing the technical expertise, project assurance and direction of project delivery. Acting as a lead subject matter expert, you will ensure the overall successful delivery of technical and operational compliance across Parliamentary Maintenance Services, by supporting accountable managers and ensuring that activities are compliant with statutory and corporate standards. Delivery of key responsibilities will best enable the Parliamentary Services Team to operate safely and effectively, ultimately ensuring the House is able to continue to function. Some of the responsibilities for this role include: Lead the provision of subject matter expert advice, input and support associated with the delivery of projects within the Projects team, for example reviewing and analysing engineering design proposals and make recommendations where appropriate. Collaborating with the Programme Manager, and Business Planning Project Lead, ensure delivery of projects and lead redesign delivery of projects where required. Oversight of business plans, budgets, and ensuring forecasts and reporting are sufficient. Skills and Experience Qualifications - Mechanical, Electrical or Building Services Degree To be successful in this role you will demonstrate: Proven experience of working in a programme management role overseeing the delivery of a portfolio of projects within a public sector body. Excellent knowledge of programme and project control processes and systems. Excellent interpersonal skills, able to communicate clearly and build effective working relationships with diverse stakeholders to achieve shared goals. Ability to create an inclusive and collaborative culture which values diversity and encourages openness, approachability, and sensitivity. Demonstrable experience of leading and driving process and other improvements, collecting and responding to feedback, innovating and delivering measurable results. Demonstrable experience of feeding into project risk management Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and supporting statement with a 500-word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Mar 29, 2024
Full time
House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (Pro-rata) (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Parliamentary Maintenance Services Team (PMST) is a team of approximately 250 directly employed House staff and contractors. This team maintains the Parliamentary Estate (Commons & Lords) buildings, engineering systems and furnishings in order to ensure a fully functioning, safe working environment for the many thousands of people for who work in and visit Parliament and ensure the buildings are equipped for the demands of the 21st century. PMST have direct interface with the other departments supporting the functions of both Houses, i.e., Security; Digital; Safety; Catering; Service Delivery and Strategic Estates (who provide project management to multi-million-pound refurbishment and build projects). The Role We are looking for a Principal Engineer to join our Maintenance Projects Team. This Senior Management position will be responsible for managing the technical expertise, project assurance and direction of project delivery. Acting as a lead subject matter expert, you will ensure the overall successful delivery of technical and operational compliance across Parliamentary Maintenance Services, by supporting accountable managers and ensuring that activities are compliant with statutory and corporate standards. Delivery of key responsibilities will best enable the Parliamentary Services Team to operate safely and effectively, ultimately ensuring the House is able to continue to function. Some of the responsibilities for this role include: Lead the provision of subject matter expert advice, input and support associated with the delivery of projects within the Projects team, for example reviewing and analysing engineering design proposals and make recommendations where appropriate. Collaborating with the Programme Manager, and Business Planning Project Lead, ensure delivery of projects and lead redesign delivery of projects where required. Oversight of business plans, budgets, and ensuring forecasts and reporting are sufficient. Skills and Experience Qualifications - Mechanical, Electrical or Building Services Degree To be successful in this role you will demonstrate: Proven experience of working in a programme management role overseeing the delivery of a portfolio of projects within a public sector body. Excellent knowledge of programme and project control processes and systems. Excellent interpersonal skills, able to communicate clearly and build effective working relationships with diverse stakeholders to achieve shared goals. Ability to create an inclusive and collaborative culture which values diversity and encourages openness, approachability, and sensitivity. Demonstrable experience of leading and driving process and other improvements, collecting and responding to feedback, innovating and delivering measurable results. Demonstrable experience of feeding into project risk management Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and supporting statement with a 500-word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Job Title: Zero Carbon Partnership Project Manager Job reference: 002461 Service Area / Directorate: Corporate Strategy Salary and Grade: G8: £41,510 to £42,512 per annum - (pro rata for part time) Contract: Secondment/Fixed Term up to December 2024 Hours per week: Full time - 37 Location: Hybrid - Oxford Town Hall/Work from home The role The Zero Carbon Partnership Project Manager will play a key role in supporting an ambitious and collaborative programme of carbon reduction driving Oxford towards net zero carbon emissions by 2040 through delivery of the Zero Carbon Oxford Partnership s (ZCOP) programme of work. ZCOP is a group of Oxford s major institutions and organisations including universities, hospitals, councils and large businesses who have given their support to the aspiration of achieving net zero carbon emissions as a city by 2040. The group has committed to working collaboratively to accelerate carbon reduction and requires a co-ordinator to support the facilitation, delivery and design of this ambitious programme. This innovative partnership approach to city-wide climate action requires significant coordination. As well as being responsible for the secretarial functions of the ZCOP, the successful applicant will oversee, design and co-ordinate activities and projects on behalf of the Partnership intended to facilitate the delivery of emissions reduction, including organising Sprint Groups, collaborative projects, knowledge sharing/capacity building activities, funding applications and being the main point of contact for the Partnership. The successful applicant will be a motivated and highly organised sustainability professional with excellent communication and organisation skills. You will have a proven ability to build consensus, influence and negotiate as well as being familiar with project management tools and approaches to coordinate a complex work programme. Interested? Find out how you can apply below. About us Our ambitious leadership team and dedicated staff are working hard building a world class city for everyone. Oxford City Council has accelerated plans to build more affordable and council housing in the city. We provide services to help reduce inequality and improve the health and wellbeing of Oxford s residents and are taking a lead on reducing emissions and increasing biodiversity to become a net carbon neutral city of the future. We are a supportive and collaborative bunch of people working towards shared goals, where new ideas and initiatives are valued. We strive to deliver service excellence, take accountability for our actions and communicate with honestly and respect. There has never been a more exciting time to join us! Help us to build successful places in which to live and work and build a fairer, greener city in which everyone can thrive. Many of our roles offer flexible or hybrid working. We offer generous holiday 28 days a year with an additional 4 days after 5 years service We are committed to supporting career development opportunities and learning and development An above average pension offering Plus other great benefits How to apply More information is available on the role profile document. Please read this document to ensure that you meet our requirements. More information about working for the Council, our values and vision, is available on our web site. Applications should be made via our online application system (no CVs please). For further information and how to apply online, please visit or direct link to the advert: If you are unable to access our website please call . Note: For roles that require a DBS Certificate (Enhanced and or Barred List check), candidates are required to supply their complete work history. If you are making an application using a CV please ensure you explain any gaps in your work history. Closing Date: 09 April 2024 Late applications will not be processed Interview Date(s): Week commencing 22 April 2024 For an informal discussion about the post please contact Samantha Morgan-Price on or email SMORGAN-PRICE(at)oxford.gov.uk We are an equal opportunity employer: We are striving to become a more inclusive employer and to represent the communities that we support. We have policies in place to ensure that every applicant and employee can flourish and succeed. Currently we are underrepresented in some areas, and would particularly welcome applicants from ethnic and minority communities. All applicants will be given fair consideration for work and will not receive less favorable treatment on the grounds of any protected characteristic. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Mar 29, 2024
Contractor
Job Title: Zero Carbon Partnership Project Manager Job reference: 002461 Service Area / Directorate: Corporate Strategy Salary and Grade: G8: £41,510 to £42,512 per annum - (pro rata for part time) Contract: Secondment/Fixed Term up to December 2024 Hours per week: Full time - 37 Location: Hybrid - Oxford Town Hall/Work from home The role The Zero Carbon Partnership Project Manager will play a key role in supporting an ambitious and collaborative programme of carbon reduction driving Oxford towards net zero carbon emissions by 2040 through delivery of the Zero Carbon Oxford Partnership s (ZCOP) programme of work. ZCOP is a group of Oxford s major institutions and organisations including universities, hospitals, councils and large businesses who have given their support to the aspiration of achieving net zero carbon emissions as a city by 2040. The group has committed to working collaboratively to accelerate carbon reduction and requires a co-ordinator to support the facilitation, delivery and design of this ambitious programme. This innovative partnership approach to city-wide climate action requires significant coordination. As well as being responsible for the secretarial functions of the ZCOP, the successful applicant will oversee, design and co-ordinate activities and projects on behalf of the Partnership intended to facilitate the delivery of emissions reduction, including organising Sprint Groups, collaborative projects, knowledge sharing/capacity building activities, funding applications and being the main point of contact for the Partnership. The successful applicant will be a motivated and highly organised sustainability professional with excellent communication and organisation skills. You will have a proven ability to build consensus, influence and negotiate as well as being familiar with project management tools and approaches to coordinate a complex work programme. Interested? Find out how you can apply below. About us Our ambitious leadership team and dedicated staff are working hard building a world class city for everyone. Oxford City Council has accelerated plans to build more affordable and council housing in the city. We provide services to help reduce inequality and improve the health and wellbeing of Oxford s residents and are taking a lead on reducing emissions and increasing biodiversity to become a net carbon neutral city of the future. We are a supportive and collaborative bunch of people working towards shared goals, where new ideas and initiatives are valued. We strive to deliver service excellence, take accountability for our actions and communicate with honestly and respect. There has never been a more exciting time to join us! Help us to build successful places in which to live and work and build a fairer, greener city in which everyone can thrive. Many of our roles offer flexible or hybrid working. We offer generous holiday 28 days a year with an additional 4 days after 5 years service We are committed to supporting career development opportunities and learning and development An above average pension offering Plus other great benefits How to apply More information is available on the role profile document. Please read this document to ensure that you meet our requirements. More information about working for the Council, our values and vision, is available on our web site. Applications should be made via our online application system (no CVs please). For further information and how to apply online, please visit or direct link to the advert: If you are unable to access our website please call . Note: For roles that require a DBS Certificate (Enhanced and or Barred List check), candidates are required to supply their complete work history. If you are making an application using a CV please ensure you explain any gaps in your work history. Closing Date: 09 April 2024 Late applications will not be processed Interview Date(s): Week commencing 22 April 2024 For an informal discussion about the post please contact Samantha Morgan-Price on or email SMORGAN-PRICE(at)oxford.gov.uk We are an equal opportunity employer: We are striving to become a more inclusive employer and to represent the communities that we support. We have policies in place to ensure that every applicant and employee can flourish and succeed. Currently we are underrepresented in some areas, and would particularly welcome applicants from ethnic and minority communities. All applicants will be given fair consideration for work and will not receive less favorable treatment on the grounds of any protected characteristic. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
A quick look at the role The HR Advisor provides customer-focused, comprehensive and pragmatic HR advice and support to managers, staff and employees in line within company policies, procedures and legal requirements. This is a home based role with travel to operational sites across the North East, Scotland, Yorkshire and Humberside two days per week. . Your core responsibilities Provide a dedicated HR advisory service, in relation absence and health issues, conduct and capability, grievance matters, organisational change and the range of employment and employee relations matters Develop and maintain collaborative and productive relationships with service areas, colleagues and employee representatives, establishing professional credibility. Lead on the management of casework, relating to sickness absence. This includes making recommendations, giving advice and support to managers, liaising with Occupational Health, case review meetings, and dismissal hearings. Support the development and maintenance of a performance management culture within the service area. This includes developing managers' skills, leading on capability-related casework, and advising and guiding managers through the relevant policies. Lead and/or support the HR Business Partners on disciplinary and grievance casework, ensuring legislation, policy and best practice are followed. Prepare regular and ad hoc management information reports. Provide HR advisory input into service area projects, such as change management programmes and working groups as required Assist the HR Business Partners to oversee and authorise the preparation and issue of appropriate contractual documentation in relation to appointments, terminations and variations of employment including accurate and timely notification to Employee Services regarding pay changes. . Our essential requirements Level 5 CIPD qualified Experience supporting multiple operational sites Confident providing guidance on disciplinary and grievance matters Up to date knowledge of employment legislation and HR best practice Understand key aspects of performance management and employee engagement . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.
Mar 29, 2024
Full time
A quick look at the role The HR Advisor provides customer-focused, comprehensive and pragmatic HR advice and support to managers, staff and employees in line within company policies, procedures and legal requirements. This is a home based role with travel to operational sites across the North East, Scotland, Yorkshire and Humberside two days per week. . Your core responsibilities Provide a dedicated HR advisory service, in relation absence and health issues, conduct and capability, grievance matters, organisational change and the range of employment and employee relations matters Develop and maintain collaborative and productive relationships with service areas, colleagues and employee representatives, establishing professional credibility. Lead on the management of casework, relating to sickness absence. This includes making recommendations, giving advice and support to managers, liaising with Occupational Health, case review meetings, and dismissal hearings. Support the development and maintenance of a performance management culture within the service area. This includes developing managers' skills, leading on capability-related casework, and advising and guiding managers through the relevant policies. Lead and/or support the HR Business Partners on disciplinary and grievance casework, ensuring legislation, policy and best practice are followed. Prepare regular and ad hoc management information reports. Provide HR advisory input into service area projects, such as change management programmes and working groups as required Assist the HR Business Partners to oversee and authorise the preparation and issue of appropriate contractual documentation in relation to appointments, terminations and variations of employment including accurate and timely notification to Employee Services regarding pay changes. . Our essential requirements Level 5 CIPD qualified Experience supporting multiple operational sites Confident providing guidance on disciplinary and grievance matters Up to date knowledge of employment legislation and HR best practice Understand key aspects of performance management and employee engagement . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Head of Engagement and Retention to join their growing business and drive their customer and client experience performance. This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback. The Head of Engagement and Retention will be responsible for: Manage, monitor, and review the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests to ensure positive experience for all clients across the service offerings Identify non-usage and implementing effective processes to increase usage Liaise with our Sales and Service teams on any client issues and support in our online reputation. Review our client experience proposing and implementing enhancements to improve our digital engagement Monitor and review client dissatisfaction to improve and enhance the service in an efficient way. Support the management of the Client Experience working closely with the team leader Provide support and coaching on a daily basis Produce daily and weekly reports for Senior Directors To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings. To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working To produce a weekly dashboard, highlighting SLA's adherence both with client experience and service delivery identifying any underlying operational or engagement challenges Utilising both automated and manual data to analyse and work with service managers/heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services To be considered for this opportunity it is essential that you have the following: A passion for work with clients in a service driven industry Excellent communication skills A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall Strong organisation and time management skills Excellent people management skills Ability to work in a fast-paced environment with a solutions-based approach A dynamic and flexible approach, as well as the ability to work under pressure Excellent interpersonal skills Excellent technical knowledge and customer service skills Ability to provide constructive feedback where required Excellent service issue / complaint resolution skills Contribution to business growth and service improvements P(phone number removed)BGR2 INDMANS
Mar 29, 2024
Full time
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Head of Engagement and Retention to join their growing business and drive their customer and client experience performance. This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback. The Head of Engagement and Retention will be responsible for: Manage, monitor, and review the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests to ensure positive experience for all clients across the service offerings Identify non-usage and implementing effective processes to increase usage Liaise with our Sales and Service teams on any client issues and support in our online reputation. Review our client experience proposing and implementing enhancements to improve our digital engagement Monitor and review client dissatisfaction to improve and enhance the service in an efficient way. Support the management of the Client Experience working closely with the team leader Provide support and coaching on a daily basis Produce daily and weekly reports for Senior Directors To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings. To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working To produce a weekly dashboard, highlighting SLA's adherence both with client experience and service delivery identifying any underlying operational or engagement challenges Utilising both automated and manual data to analyse and work with service managers/heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services To be considered for this opportunity it is essential that you have the following: A passion for work with clients in a service driven industry Excellent communication skills A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall Strong organisation and time management skills Excellent people management skills Ability to work in a fast-paced environment with a solutions-based approach A dynamic and flexible approach, as well as the ability to work under pressure Excellent interpersonal skills Excellent technical knowledge and customer service skills Ability to provide constructive feedback where required Excellent service issue / complaint resolution skills Contribution to business growth and service improvements P(phone number removed)BGR2 INDMANS
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. Once our houses are built, they are let to people who cannot afford to buy or rent at full market values. The majority of our properties are offered to people on local authority housing lists to rent. We also manage homes to let at intermediate rents, for people saving for a deposit, and shared ownership homes, which help people make their first step on the housing ladder. The Role We currently have a vacancy for a Part Time (14 per week) Housing Management Administrator / Receptionist to join our Housing team. This is a Fixed Term Contract of 10 months (Maternity cover 22nd May 2024 till 28th March 2025) Hours: Thursday 8:30am - 16:30pm Friday 8:30am - 16:30pm The role will involve: Providing administrative support to Housing Officers dealing with housing management issues including car parking permits, assisting in the lettings process, sending out newsletters and standard correspondence including warning letters and general estate letters and notifications of meetings. Liaising with appropriate agencies / internal departments to deal with issues such as lettings, abandoned vehicles, bulk rubbish removal, recycling bins etc as required. Assist in the preparation of reports and statistics as required. Processing of all applications for garages and car parking spaces, and carry out the related administrative tasks. Ensuring detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints. To ensure that the presentation of the service provided to tenants and others is professional, positive, friendly and helpful at all times, and in line with the Association s Customer Charter. To provide mutual support for the Customer Services Team, including cover for reception, as required Occasional accompanied visits with Housing Officer General administration. Skills/Experience Demonstrable experience in a similar role. Ideally, experience of working within a housing association Excellent planning, organising & time management skills essential Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service ( pro rata for part time ) 10,323.00 pa (increasing by 5% by commencement) for a 14 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Well-equipped on-site gym Closing date: Sunday 31st March 2023 Interviews: Thursday 11th April 2023 Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities Employer and Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
Mar 29, 2024
Full time
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. Once our houses are built, they are let to people who cannot afford to buy or rent at full market values. The majority of our properties are offered to people on local authority housing lists to rent. We also manage homes to let at intermediate rents, for people saving for a deposit, and shared ownership homes, which help people make their first step on the housing ladder. The Role We currently have a vacancy for a Part Time (14 per week) Housing Management Administrator / Receptionist to join our Housing team. This is a Fixed Term Contract of 10 months (Maternity cover 22nd May 2024 till 28th March 2025) Hours: Thursday 8:30am - 16:30pm Friday 8:30am - 16:30pm The role will involve: Providing administrative support to Housing Officers dealing with housing management issues including car parking permits, assisting in the lettings process, sending out newsletters and standard correspondence including warning letters and general estate letters and notifications of meetings. Liaising with appropriate agencies / internal departments to deal with issues such as lettings, abandoned vehicles, bulk rubbish removal, recycling bins etc as required. Assist in the preparation of reports and statistics as required. Processing of all applications for garages and car parking spaces, and carry out the related administrative tasks. Ensuring detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints. To ensure that the presentation of the service provided to tenants and others is professional, positive, friendly and helpful at all times, and in line with the Association s Customer Charter. To provide mutual support for the Customer Services Team, including cover for reception, as required Occasional accompanied visits with Housing Officer General administration. Skills/Experience Demonstrable experience in a similar role. Ideally, experience of working within a housing association Excellent planning, organising & time management skills essential Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service ( pro rata for part time ) 10,323.00 pa (increasing by 5% by commencement) for a 14 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Well-equipped on-site gym Closing date: Sunday 31st March 2023 Interviews: Thursday 11th April 2023 Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities Employer and Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (Pro-rata) (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Parliamentary Maintenance Services Team (PMST) is a team of approximately 250 directly employed House staff and contractors. This team maintains the Parliamentary Estate (Commons & Lords) buildings, engineering systems and furnishings in order to ensure a fully functioning, safe working environment for the many thousands of people for who work in and visit Parliament and ensure the buildings are equipped for the demands of the 21st century. PMST have direct interface with the other departments supporting the functions of both Houses, i.e., Security; Digital; Safety; Catering; Service Delivery and Strategic Estates (who provide project management to multi-million-pound refurbishment and build projects). The Role We are looking for a Programme Manager to join our Maintenance Projects Team. This Senior Management position will be responsible for managing the development and delivery of a programme of projects to agreed scope, time, cost and quality requirements, working with business customers and their representatives. Acting as a lead subject matter expert, you will ensure the overall successful delivery of technical and operational compliance across Parliamentary Maintenance Services, by supporting accountable managers and ensuring that activities are compliant with statutory and corporate standards. Delivery of key responsibilities will best enable the Parliamentary Services Team to operate safely and effectively, ultimately ensuring the House is able to continue to function. Some of the responsibilities for this role include: Deliver a programme consisting of multiple projects. Lead and develop a specific programme/project on time, to budget and to other agreed success criteria, within corporate guidelines, maximizing the value and benefits delivered to Parliament. Ensuring that the management of all programme activity complies with the necessary standards and controls (e.g. financial, planning, governance, reporting, management, assurance, business case). Ensuring project delivery teams make strategic decisions in the full knowledge of commercial and procurement implications. Skills and Experience Experience - Proven experience working in a programme management role overseeing the delivery of a portfolio of projects within a public sector body. To be successful in this role you will demonstrate: Excellent knowledge of programme and project control processes and systems. Experience of developing and creating systems and processes that are proven to enhance performance either from a quality, time or cost perspective. Evidence of strong Commercial leadership (cost, contract and procurement), delivering large-scale, complex projects or programmes, managing budgets, risk and interdependency with project experience spanning early feasibility through to handover. Excellent interpersonal skills, able to communicate clearly and build effective working relationships with diverse stakeholders to achieve shared goals. The ability to make effective decisions or difficult decisions - evaluating data from various sources to make well-considered decisions and presenting reasonable conclusions to inform and/or influence senior Stakeholders. Excellent People Management, with experience in establishing and leading high-performing teams through developing capability, setting effective team and individual objectives and managing progress against these. Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and supporting statement with a 500-word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Mar 29, 2024
Full time
House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (Pro-rata) (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Parliamentary Maintenance Services Team (PMST) is a team of approximately 250 directly employed House staff and contractors. This team maintains the Parliamentary Estate (Commons & Lords) buildings, engineering systems and furnishings in order to ensure a fully functioning, safe working environment for the many thousands of people for who work in and visit Parliament and ensure the buildings are equipped for the demands of the 21st century. PMST have direct interface with the other departments supporting the functions of both Houses, i.e., Security; Digital; Safety; Catering; Service Delivery and Strategic Estates (who provide project management to multi-million-pound refurbishment and build projects). The Role We are looking for a Programme Manager to join our Maintenance Projects Team. This Senior Management position will be responsible for managing the development and delivery of a programme of projects to agreed scope, time, cost and quality requirements, working with business customers and their representatives. Acting as a lead subject matter expert, you will ensure the overall successful delivery of technical and operational compliance across Parliamentary Maintenance Services, by supporting accountable managers and ensuring that activities are compliant with statutory and corporate standards. Delivery of key responsibilities will best enable the Parliamentary Services Team to operate safely and effectively, ultimately ensuring the House is able to continue to function. Some of the responsibilities for this role include: Deliver a programme consisting of multiple projects. Lead and develop a specific programme/project on time, to budget and to other agreed success criteria, within corporate guidelines, maximizing the value and benefits delivered to Parliament. Ensuring that the management of all programme activity complies with the necessary standards and controls (e.g. financial, planning, governance, reporting, management, assurance, business case). Ensuring project delivery teams make strategic decisions in the full knowledge of commercial and procurement implications. Skills and Experience Experience - Proven experience working in a programme management role overseeing the delivery of a portfolio of projects within a public sector body. To be successful in this role you will demonstrate: Excellent knowledge of programme and project control processes and systems. Experience of developing and creating systems and processes that are proven to enhance performance either from a quality, time or cost perspective. Evidence of strong Commercial leadership (cost, contract and procurement), delivering large-scale, complex projects or programmes, managing budgets, risk and interdependency with project experience spanning early feasibility through to handover. Excellent interpersonal skills, able to communicate clearly and build effective working relationships with diverse stakeholders to achieve shared goals. The ability to make effective decisions or difficult decisions - evaluating data from various sources to make well-considered decisions and presenting reasonable conclusions to inform and/or influence senior Stakeholders. Excellent People Management, with experience in establishing and leading high-performing teams through developing capability, setting effective team and individual objectives and managing progress against these. Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and supporting statement with a 500-word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
This role has a starting salary of £38,746 per annum, based on a 36-hour working week. We are excited to be hiring a new Partnership Data and Intelligence Analyst to join our fantastic Health Improvement team. We are based in Woodhatch, Reigate and support hybrid working . There will be some occasions when you will be required to travel to various locations in Surrey for key events and meetings. We are looking for someone with the desire to continue their development in analytical skills to join our team. This is a fixed term/secondment opportunity until 31/03/2025. For internal candidates interested in a secondment opportunity, please discuss with your line manager before submitting your application. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team The post will work with various partners and will be part of public health and data and insights teams at Surrey County Council. The purpose of this role is to enable efficient, effective and consistent decision making across the partnership by providing access to meaningful data and insight. You will work collaboratively with our partners and communities in Surrey to improve what we do and how we do it. In addition, you will support key partnerships in Surrey such as Combating Drugs Partnership and Serious Violence Reduction Partnership. Serious Violence Duty and Drugs strategy 'From harm to hope' are key part of the government's programme of work to take a whole system approach to prevent and cut crime and save lives. Both of these programmes need effective partnership working, and effective mechanisms to share and record data for local implementation and monitoring. About the Role The role is essential to hold partners to account on local outcomes, to develop agreements and best practice for data and information sharing and measurement, and to ensure that decisions made are informed by the most relevant and up-to-date datasets. You will play a key role in producing a clear, agreed and comprehensive local picture across the whole partnership, to ensure that there is data-informed decision-making and that progress can be monitored effectively over time. Typical tasks will include: Scoping out and development of system/reporting requirements, Interpreting quantitative data from large and complex datasets, Working with a wide range of data and evidence sources, including local, partner and open sources for the development of insight (data products and reports) to agreed service standards, Use software for data analysis and data visualisation tools (e.g., MS Excel, Tableau, FME, SQL, R, Python), Bring a solution focused and impact-oriented attitude. Shortlisting Criteria To be considered for shortlisting for this role, your application will clearly evidence the following: The technical knowledge, which includes descriptive and inferential statistics, an ability in handling large volumes of complex data and a good working knowledge on a range of business intelligence, statistical analysis tools (i.e., Excel, FME, SQL, R and / or Python). An ability to produce insight in a clear and compelling way, interpreting and identifying patterns. An ability to communicate insight to a range of audiences, helping them understand potential conclusions and opportunities. An ability to work collaboratively and independently to problem-solve in complex situations where both creativity and pragmatism. Capability of working well in multi-disciplinary teams, working with others to achieve shared objectives. Confidence in using problem solving skills in new, complex, and sometimes ambiguous environments, where both creativity and pragmatism are required. As part of the application process, please upload your CV and complete the questionnaire which asks the following questions: Can you please outline your experience working in a data role within a Local Authority, the NHS or a third sector organisation? Can you please describe how your skills and previous experiences align to the technical requirements of this role, such as the use of analysis tools? Can you provide an example of a time at which you have delivered a data project and communicated the insights to a non-technical audience? Please describe your experience of working in multi-disciplinary teams and business areas to turn evidence into insight and recommendations to the wider business. The job advert closes at 23:59 on 14/04/2024 with interviews provisionally planned for 24/04/2024 and 25/04/2024. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Mar 29, 2024
Full time
This role has a starting salary of £38,746 per annum, based on a 36-hour working week. We are excited to be hiring a new Partnership Data and Intelligence Analyst to join our fantastic Health Improvement team. We are based in Woodhatch, Reigate and support hybrid working . There will be some occasions when you will be required to travel to various locations in Surrey for key events and meetings. We are looking for someone with the desire to continue their development in analytical skills to join our team. This is a fixed term/secondment opportunity until 31/03/2025. For internal candidates interested in a secondment opportunity, please discuss with your line manager before submitting your application. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team The post will work with various partners and will be part of public health and data and insights teams at Surrey County Council. The purpose of this role is to enable efficient, effective and consistent decision making across the partnership by providing access to meaningful data and insight. You will work collaboratively with our partners and communities in Surrey to improve what we do and how we do it. In addition, you will support key partnerships in Surrey such as Combating Drugs Partnership and Serious Violence Reduction Partnership. Serious Violence Duty and Drugs strategy 'From harm to hope' are key part of the government's programme of work to take a whole system approach to prevent and cut crime and save lives. Both of these programmes need effective partnership working, and effective mechanisms to share and record data for local implementation and monitoring. About the Role The role is essential to hold partners to account on local outcomes, to develop agreements and best practice for data and information sharing and measurement, and to ensure that decisions made are informed by the most relevant and up-to-date datasets. You will play a key role in producing a clear, agreed and comprehensive local picture across the whole partnership, to ensure that there is data-informed decision-making and that progress can be monitored effectively over time. Typical tasks will include: Scoping out and development of system/reporting requirements, Interpreting quantitative data from large and complex datasets, Working with a wide range of data and evidence sources, including local, partner and open sources for the development of insight (data products and reports) to agreed service standards, Use software for data analysis and data visualisation tools (e.g., MS Excel, Tableau, FME, SQL, R, Python), Bring a solution focused and impact-oriented attitude. Shortlisting Criteria To be considered for shortlisting for this role, your application will clearly evidence the following: The technical knowledge, which includes descriptive and inferential statistics, an ability in handling large volumes of complex data and a good working knowledge on a range of business intelligence, statistical analysis tools (i.e., Excel, FME, SQL, R and / or Python). An ability to produce insight in a clear and compelling way, interpreting and identifying patterns. An ability to communicate insight to a range of audiences, helping them understand potential conclusions and opportunities. An ability to work collaboratively and independently to problem-solve in complex situations where both creativity and pragmatism. Capability of working well in multi-disciplinary teams, working with others to achieve shared objectives. Confidence in using problem solving skills in new, complex, and sometimes ambiguous environments, where both creativity and pragmatism are required. As part of the application process, please upload your CV and complete the questionnaire which asks the following questions: Can you please outline your experience working in a data role within a Local Authority, the NHS or a third sector organisation? Can you please describe how your skills and previous experiences align to the technical requirements of this role, such as the use of analysis tools? Can you provide an example of a time at which you have delivered a data project and communicated the insights to a non-technical audience? Please describe your experience of working in multi-disciplinary teams and business areas to turn evidence into insight and recommendations to the wider business. The job advert closes at 23:59 on 14/04/2024 with interviews provisionally planned for 24/04/2024 and 25/04/2024. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Job Introduction At Turning Point, we support people across The UK with mental health, substance misuse and learning disabilities. As a Project Worker, you will make a real difference to individual's quality of life as you engage with people to improve their daily living skills. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too, as you will gain the experience and training you need to progress your career with us. As a Team Leader, you will join The Mill supported living service that supports 12 young people (aged 16- 21) who are threatened with homelessness/ leaving care/ looked after children or young people at risk. Role Responsibility As a Team Leader you will have knowledge and experience of working with young people with complex needs, homelessness, children who are looked after and in transition to leaving care or care leavers who struggle to maintain a tenancy as a result of complex and unmet needs. You will be able to support young people and to maximise their benefits, gain independent living skills, promote independence, health wellbeing and healthy lifestyle choices as well as supporting them to maximise their involvement in local training, education, and employment opportunities. The Ideal Candidate We're ideally looking for a Team Leader with an NVQ/experience in Youth work, as well as solid understanding of homelessness and the impact this has on the wellbeing of young people. You will a have experience in support planning, re-engaging and motivating young people to participate in employment and work programmes, education, training, volunteering and skill building opportunities. As a Team Leader the hours of work are flexible to the service need, so may include some evening and weekend working, and the role also involves covering local manager on-call Rota. You will have leadership experience and be capable of managing the day to day running of the Project team. You must be capable of prioritizing your own case load and using you initiative to plan and implement agreed action to meet set deadlines. As a great team Leader with lots of energy, you'll need strong communication skills, a flexible approach and positive attitude to achieve targets in a challenging environment which requires empathy, understanding and patience. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision - and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job - we offer you a career. What benefits will I receive? Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes: Comprehensive Learning and Development opportunities - we are Investors in People Silver accredited 28 days holiday, increasing with each year of service until 30 days. Plus the option to purchase additional holidays Flexible benefit options including, bike to work schemes and season ticket loans Competitive Pension and Life Assurance scheme Employee Assistance Programme and access to online Health and Wellbeing support Flexible working patterns to support work/life balance Access to a wide range of discounts including Cinema, Groceries and Gym. As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe: Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs Regular updates, FAQs, myth busting from Turning Point's clinical team as well as wellbeing seminars which provide support on a variety of topics We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents MH - Team Leader.pdf Apply
Mar 29, 2024
Full time
Job Introduction At Turning Point, we support people across The UK with mental health, substance misuse and learning disabilities. As a Project Worker, you will make a real difference to individual's quality of life as you engage with people to improve their daily living skills. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too, as you will gain the experience and training you need to progress your career with us. As a Team Leader, you will join The Mill supported living service that supports 12 young people (aged 16- 21) who are threatened with homelessness/ leaving care/ looked after children or young people at risk. Role Responsibility As a Team Leader you will have knowledge and experience of working with young people with complex needs, homelessness, children who are looked after and in transition to leaving care or care leavers who struggle to maintain a tenancy as a result of complex and unmet needs. You will be able to support young people and to maximise their benefits, gain independent living skills, promote independence, health wellbeing and healthy lifestyle choices as well as supporting them to maximise their involvement in local training, education, and employment opportunities. The Ideal Candidate We're ideally looking for a Team Leader with an NVQ/experience in Youth work, as well as solid understanding of homelessness and the impact this has on the wellbeing of young people. You will a have experience in support planning, re-engaging and motivating young people to participate in employment and work programmes, education, training, volunteering and skill building opportunities. As a Team Leader the hours of work are flexible to the service need, so may include some evening and weekend working, and the role also involves covering local manager on-call Rota. You will have leadership experience and be capable of managing the day to day running of the Project team. You must be capable of prioritizing your own case load and using you initiative to plan and implement agreed action to meet set deadlines. As a great team Leader with lots of energy, you'll need strong communication skills, a flexible approach and positive attitude to achieve targets in a challenging environment which requires empathy, understanding and patience. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision - and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job - we offer you a career. What benefits will I receive? Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes: Comprehensive Learning and Development opportunities - we are Investors in People Silver accredited 28 days holiday, increasing with each year of service until 30 days. Plus the option to purchase additional holidays Flexible benefit options including, bike to work schemes and season ticket loans Competitive Pension and Life Assurance scheme Employee Assistance Programme and access to online Health and Wellbeing support Flexible working patterns to support work/life balance Access to a wide range of discounts including Cinema, Groceries and Gym. As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe: Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs Regular updates, FAQs, myth busting from Turning Point's clinical team as well as wellbeing seminars which provide support on a variety of topics We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents MH - Team Leader.pdf Apply
Job Title: Zero Carbon Partnership Project Manager Job reference: 002461 Service Area / Directorate: Corporate Strategy Salary and Grade: G8: £41,510 to £42,512 per annum - (pro rata for part time) Contract: Secondment/Fixed Term up to December 2024 Hours per week: Full time - 37 Location: Hybrid - Oxford Town Hall/Work from home The role The Zero Carbon Partnership Project Manager will play a key role in supporting an ambitious and collaborative programme of carbon reduction - driving Oxford towards net zero carbon emissions by 2040 through delivery of the Zero Carbon Oxford Partnership's (ZCOP) programme of work. ZCOP is a group of Oxford's major institutions and organisations including universities, hospitals, councils and large businesses who have given their support to the aspiration of achieving net zero carbon emissions as a city by 2040. The group has committed to working collaboratively to accelerate carbon reduction and requires a co-ordinator to support the facilitation, delivery and design of this ambitious programme. This innovative partnership approach to city-wide climate action requires significant coordination. As well as being responsible for the secretarial functions of the ZCOP, the successful applicant will oversee, design and co-ordinate activities and projects on behalf of the Partnership intended to facilitate the delivery of emissions reduction, including organising Sprint Groups, collaborative projects, knowledge sharing/capacity building activities, funding applications and being the main point of contact for the Partnership. The successful applicant will be a motivated and highly organised sustainability professional with excellent communication and organisation skills. You will have a proven ability to build consensus, influence and negotiate as well as being familiar with project management tools and approaches to coordinate a complex work programme. Interested? Find out how you can apply below. About us Our ambitious leadership team and dedicated staff are working hard building a world class city for everyone. Oxford City Council has accelerated plans to build more affordable and council housing in the city. We provide services to help reduce inequality and improve the health and wellbeing of Oxford's residents and are taking a lead on reducing emissions and increasing biodiversity to become a net carbon neutral city of the future. We are a supportive and collaborative bunch of people working towards shared goals, where new ideas and initiatives are valued. We strive to deliver service excellence, take accountability for our actions and communicate with honestly and respect. There has never been a more exciting time to join us! Help us to build successful places in which to live and work and build a fairer, greener city in which everyone can thrive. Many of our roles offer flexible or hybrid working. We offer generous holiday 28 days a year with an additional 4 days after 5 years' service We are committed to supporting career development opportunities and learning and development An above average pension offering Plus other great benefits How to apply More information is available on the role profile document. Please read this document to ensure that you meet our requirements. More information about working for the Council, our values and vision, is available on our web site. Applications should be made via our online application system (no CVs please). For further information and how to apply online, please visit or direct link to the advert: If you are unable to access our website please call . Note: For roles that require a DBS Certificate (Enhanced and or Barred List check), candidates are required to supply their complete work history. If you are making an application using a CV please ensure you explain any gaps in your work history. Closing Date: 09 April 2024 Late applications will not be processed Interview Date(s): Week commencing 22 April 2024 For an informal discussion about the post please contact Samantha Morgan-Price on or email We are an equal opportunity employer: We are striving to become a more inclusive employer and to represent the communities that we support. We have policies in place to ensure that every applicant and employee can flourish and succeed. Currently we are underrepresented in some areas, and would particularly welcome applicants from ethnic and minority communities. All applicants will be given fair consideration for work and will not receive less favorable treatment on the grounds of any protected characteristic.
Mar 29, 2024
Contractor
Job Title: Zero Carbon Partnership Project Manager Job reference: 002461 Service Area / Directorate: Corporate Strategy Salary and Grade: G8: £41,510 to £42,512 per annum - (pro rata for part time) Contract: Secondment/Fixed Term up to December 2024 Hours per week: Full time - 37 Location: Hybrid - Oxford Town Hall/Work from home The role The Zero Carbon Partnership Project Manager will play a key role in supporting an ambitious and collaborative programme of carbon reduction - driving Oxford towards net zero carbon emissions by 2040 through delivery of the Zero Carbon Oxford Partnership's (ZCOP) programme of work. ZCOP is a group of Oxford's major institutions and organisations including universities, hospitals, councils and large businesses who have given their support to the aspiration of achieving net zero carbon emissions as a city by 2040. The group has committed to working collaboratively to accelerate carbon reduction and requires a co-ordinator to support the facilitation, delivery and design of this ambitious programme. This innovative partnership approach to city-wide climate action requires significant coordination. As well as being responsible for the secretarial functions of the ZCOP, the successful applicant will oversee, design and co-ordinate activities and projects on behalf of the Partnership intended to facilitate the delivery of emissions reduction, including organising Sprint Groups, collaborative projects, knowledge sharing/capacity building activities, funding applications and being the main point of contact for the Partnership. The successful applicant will be a motivated and highly organised sustainability professional with excellent communication and organisation skills. You will have a proven ability to build consensus, influence and negotiate as well as being familiar with project management tools and approaches to coordinate a complex work programme. Interested? Find out how you can apply below. About us Our ambitious leadership team and dedicated staff are working hard building a world class city for everyone. Oxford City Council has accelerated plans to build more affordable and council housing in the city. We provide services to help reduce inequality and improve the health and wellbeing of Oxford's residents and are taking a lead on reducing emissions and increasing biodiversity to become a net carbon neutral city of the future. We are a supportive and collaborative bunch of people working towards shared goals, where new ideas and initiatives are valued. We strive to deliver service excellence, take accountability for our actions and communicate with honestly and respect. There has never been a more exciting time to join us! Help us to build successful places in which to live and work and build a fairer, greener city in which everyone can thrive. Many of our roles offer flexible or hybrid working. We offer generous holiday 28 days a year with an additional 4 days after 5 years' service We are committed to supporting career development opportunities and learning and development An above average pension offering Plus other great benefits How to apply More information is available on the role profile document. Please read this document to ensure that you meet our requirements. More information about working for the Council, our values and vision, is available on our web site. Applications should be made via our online application system (no CVs please). For further information and how to apply online, please visit or direct link to the advert: If you are unable to access our website please call . Note: For roles that require a DBS Certificate (Enhanced and or Barred List check), candidates are required to supply their complete work history. If you are making an application using a CV please ensure you explain any gaps in your work history. Closing Date: 09 April 2024 Late applications will not be processed Interview Date(s): Week commencing 22 April 2024 For an informal discussion about the post please contact Samantha Morgan-Price on or email We are an equal opportunity employer: We are striving to become a more inclusive employer and to represent the communities that we support. We have policies in place to ensure that every applicant and employee can flourish and succeed. Currently we are underrepresented in some areas, and would particularly welcome applicants from ethnic and minority communities. All applicants will be given fair consideration for work and will not receive less favorable treatment on the grounds of any protected characteristic.
Director, Site Operations, EMEA page is loaded Director, Site Operations, EMEA Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id R14600 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. Position Overview The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions. The Director will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus. The Director will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team. Essential Job Functions Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems Manage the site team to ensure a high-level customer experience and the excellence of operations Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities Encourage and foster a team-oriented environment through positive feedback Hold employees accountable on preventive/corrective maintenance of facilities equipment Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems Contribute to the documentation of crisis management of the site and application of its process Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully Job Requirements Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred 10+ years of direct managerial experience and interpersonal skills, strongly preferred Experience in Data Center or Critical Infrastructure industries, strongly preferred Experience and knowledge of physical security in a critical environment, strongly preferred Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers Proven track record of managing through periods of significant people, process and technology change. Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives Travel is expected to be less than 5%, occasionally for training purposes We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
Mar 29, 2024
Full time
Director, Site Operations, EMEA page is loaded Director, Site Operations, EMEA Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id R14600 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. Position Overview The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions. The Director will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus. The Director will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team. Essential Job Functions Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems Manage the site team to ensure a high-level customer experience and the excellence of operations Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities Encourage and foster a team-oriented environment through positive feedback Hold employees accountable on preventive/corrective maintenance of facilities equipment Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems Contribute to the documentation of crisis management of the site and application of its process Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully Job Requirements Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred 10+ years of direct managerial experience and interpersonal skills, strongly preferred Experience in Data Center or Critical Infrastructure industries, strongly preferred Experience and knowledge of physical security in a critical environment, strongly preferred Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers Proven track record of managing through periods of significant people, process and technology change. Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives Travel is expected to be less than 5%, occasionally for training purposes We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
Are you a finance professional looking for an exciting opportunity to join a high-performing internal finance team? We are seeking an experienced Manager to join the Business Solutions Business Partnering team at PwC on a 12-month Secondment or Fixed-Term Contract basis. About Us: PwC's Business Partnering teams work hand-in-hand with our employees across the business, informing our leaders on the key decisions that drive the business forward, and shape their engagements. We entrust our Business Partnering teams to be proactive and honest, to build relationships and influence, to understand, challenge, and hold a mirror to the business, and to translate the numbers into a business story. Our Finance team has a unique opportunity for an experienced Manager to join the Business Solutions Business Partnering (BSBP) team. BSBP provides decision support services to the central functions, which have a combined cost base of c. £0.7bn. Areas include Real Estate and Facilities Management, Technology, People Function, Risk, Finance and Sales and Marketing. About the Role: The Business Solutions Business Partnering team is strongly aligned to the firmwide PwC strategy of leveraging technology (assets and capability) to make a difference in solving our clients' most important problems and achieving better commercial outcomes. As a Manager, you will report to a Finance Leader (Senior Manager) and have an opportunity to gain commercial insight into firmwide support costs and a shared service business model. The main responsibilities which the candidate can expect to gain experience in, include: Business strategy and planning: Use business insights and detailed analysis to provide support and guidance on P&L management to both the Function and Finance Leads Own and lead a defined part of the business structure, acting as the first point of contact for the component parts of that business Provide ad hoc support to the Finance Leader by sourcing and providing quality analysis of information Provide depth of insight to the relevant Function Leadership team, enabling key strategic decision making Ownership of cost analysis and forecasting Provide additional insight to the key Management Information (MI) in existence, as well as supporting the development of new MI by understanding the business needs Demonstrate an understanding of the business issues and apply market, industry, and firm knowledge Provide performance improvement advice to the business, offering commercial insight Budgeting and forecasting: Work with both the Function and Finance Leaders in preparing budgets, plans, and forecasts Deliver forward-looking and insight-driven reporting for the business, providing forward-looking commentary to help plan, prepare, and manage future performance Performance management and commercial oriented solutions: Provide interpretation of the monthly financial results and commentary to the Finance Leader/Business Area leadership Monitor areas of financial performance against Key Performance Indicators (KPIs), escalating issues where management action is required, with supporting analysis Financial control and compliance: Provide relevant Financial Control expertise to ensure accounting standards are achieved throughout the business area Provide local financial risk knowledge and support the Financial Control Lead with complex queries that require local business insight Support the quarter and year-end audit deliverable processes About You: As a Manager within the Business Partnering Team, you will be the team's first port of call for general Finance and business decision support. You will closely collaborate with the Finance Leader and the rest of the Finance team. Additionally, you will have an opportunity to build working relationships with other Business Partnering teams, the Finance Directors, business leaders, and PwC's Centres of Excellence. Essential skills: A relevant finance qualification such as CA, ACA, CIMA, or ACCA Commercially minded with a deep business understanding Able to demonstrate the application of accounting standards Strong analytical and problem-solving skills with good attention to detail Action-oriented and a self-starter Focused on continuous improvement in all areas of work A strong relationship builder who builds trust with key stakeholders Strong written and verbal communication skills Intermediate to advanced Excel skills Technology-enabled mindset and able to identify and drive change through technology adoption A good working knowledge of Alteryx and/or PowerBI would be an advantage If you are a talented finance professional with a passion for driving business performance and supporting growth, we want to hear from you. Join our collaborative and innovative team and be part of a company that values your expertise and supports your professional development.
Mar 29, 2024
Full time
Are you a finance professional looking for an exciting opportunity to join a high-performing internal finance team? We are seeking an experienced Manager to join the Business Solutions Business Partnering team at PwC on a 12-month Secondment or Fixed-Term Contract basis. About Us: PwC's Business Partnering teams work hand-in-hand with our employees across the business, informing our leaders on the key decisions that drive the business forward, and shape their engagements. We entrust our Business Partnering teams to be proactive and honest, to build relationships and influence, to understand, challenge, and hold a mirror to the business, and to translate the numbers into a business story. Our Finance team has a unique opportunity for an experienced Manager to join the Business Solutions Business Partnering (BSBP) team. BSBP provides decision support services to the central functions, which have a combined cost base of c. £0.7bn. Areas include Real Estate and Facilities Management, Technology, People Function, Risk, Finance and Sales and Marketing. About the Role: The Business Solutions Business Partnering team is strongly aligned to the firmwide PwC strategy of leveraging technology (assets and capability) to make a difference in solving our clients' most important problems and achieving better commercial outcomes. As a Manager, you will report to a Finance Leader (Senior Manager) and have an opportunity to gain commercial insight into firmwide support costs and a shared service business model. The main responsibilities which the candidate can expect to gain experience in, include: Business strategy and planning: Use business insights and detailed analysis to provide support and guidance on P&L management to both the Function and Finance Leads Own and lead a defined part of the business structure, acting as the first point of contact for the component parts of that business Provide ad hoc support to the Finance Leader by sourcing and providing quality analysis of information Provide depth of insight to the relevant Function Leadership team, enabling key strategic decision making Ownership of cost analysis and forecasting Provide additional insight to the key Management Information (MI) in existence, as well as supporting the development of new MI by understanding the business needs Demonstrate an understanding of the business issues and apply market, industry, and firm knowledge Provide performance improvement advice to the business, offering commercial insight Budgeting and forecasting: Work with both the Function and Finance Leaders in preparing budgets, plans, and forecasts Deliver forward-looking and insight-driven reporting for the business, providing forward-looking commentary to help plan, prepare, and manage future performance Performance management and commercial oriented solutions: Provide interpretation of the monthly financial results and commentary to the Finance Leader/Business Area leadership Monitor areas of financial performance against Key Performance Indicators (KPIs), escalating issues where management action is required, with supporting analysis Financial control and compliance: Provide relevant Financial Control expertise to ensure accounting standards are achieved throughout the business area Provide local financial risk knowledge and support the Financial Control Lead with complex queries that require local business insight Support the quarter and year-end audit deliverable processes About You: As a Manager within the Business Partnering Team, you will be the team's first port of call for general Finance and business decision support. You will closely collaborate with the Finance Leader and the rest of the Finance team. Additionally, you will have an opportunity to build working relationships with other Business Partnering teams, the Finance Directors, business leaders, and PwC's Centres of Excellence. Essential skills: A relevant finance qualification such as CA, ACA, CIMA, or ACCA Commercially minded with a deep business understanding Able to demonstrate the application of accounting standards Strong analytical and problem-solving skills with good attention to detail Action-oriented and a self-starter Focused on continuous improvement in all areas of work A strong relationship builder who builds trust with key stakeholders Strong written and verbal communication skills Intermediate to advanced Excel skills Technology-enabled mindset and able to identify and drive change through technology adoption A good working knowledge of Alteryx and/or PowerBI would be an advantage If you are a talented finance professional with a passion for driving business performance and supporting growth, we want to hear from you. Join our collaborative and innovative team and be part of a company that values your expertise and supports your professional development.
Job Introduction At Turning Point, we support people across England that live with learning disabilities. Making a real difference to their lives, you'll motivate, manage, and grow a team of support workers and managers to enable more people to discover new possibilities in their lives. We now have an opportunity as a Supported Living Manager (Registered) in our services in Salford. This role involves managing multiple supported living locations for individuals with Profound and Multiple Learning Disabilities and Complex Health. As one of our management team, you'll enjoy the scope and support to enhance your own life too, as you benefit from an exceptional level of internal and external training as well as a highly supportive management team. Role Responsibility You'll set, maintain and develop standards, making a real difference to people's lives. As the registered manager, your primary focus will mainly be on ensuring the delivery of consistently high quality services against regulatory and financial frameworks but you'll also be committed to working towards the ultimate accolade of 'Outstanding' by being innovative and creative in the support and choices offered to people. The Ideal Candidate Ideally a background of working in a supporting living setting within the LD sector and of supporting individuals with Profound and Multiple Learning Disabilities and Complex Health coupled with an understanding of Epilepsy will be a real advantage. Level 5 qualification or be working towards this/willing to work towards this. Proven leadership experience in a similar role, preferably, but not limited to supported living services. Strong communication and interpersonal skills, with the ability to build positive relationships with people we support, families, colleagues and other stakeholders. Knowledge of person-centred planning, advocacy and best practice in the field of supported living. Ability to navigate and collaborate with relevant regulatory bodies and external stakeholders. Managing a team through a time of change and innovation. About us Everyone has their own unique reason for choosing Turning Point. It might be our passion for making a difference - not a profit. Whatever your reason, you'll enjoy working with like-minded people who believe in the power of what they do. As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision - and our people are connected by the same values. These include belief in potential, creating environments where everyone can thrive, confidence in communication, embracing positive change and always treating each other as individuals. What benefits will I receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future - we're proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications 31 days' paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You'll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family Recognition awards to recognise colleagues' inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! Turning Point Attached documents LD - Supported Living Manager.docx Apply
Mar 29, 2024
Full time
Job Introduction At Turning Point, we support people across England that live with learning disabilities. Making a real difference to their lives, you'll motivate, manage, and grow a team of support workers and managers to enable more people to discover new possibilities in their lives. We now have an opportunity as a Supported Living Manager (Registered) in our services in Salford. This role involves managing multiple supported living locations for individuals with Profound and Multiple Learning Disabilities and Complex Health. As one of our management team, you'll enjoy the scope and support to enhance your own life too, as you benefit from an exceptional level of internal and external training as well as a highly supportive management team. Role Responsibility You'll set, maintain and develop standards, making a real difference to people's lives. As the registered manager, your primary focus will mainly be on ensuring the delivery of consistently high quality services against regulatory and financial frameworks but you'll also be committed to working towards the ultimate accolade of 'Outstanding' by being innovative and creative in the support and choices offered to people. The Ideal Candidate Ideally a background of working in a supporting living setting within the LD sector and of supporting individuals with Profound and Multiple Learning Disabilities and Complex Health coupled with an understanding of Epilepsy will be a real advantage. Level 5 qualification or be working towards this/willing to work towards this. Proven leadership experience in a similar role, preferably, but not limited to supported living services. Strong communication and interpersonal skills, with the ability to build positive relationships with people we support, families, colleagues and other stakeholders. Knowledge of person-centred planning, advocacy and best practice in the field of supported living. Ability to navigate and collaborate with relevant regulatory bodies and external stakeholders. Managing a team through a time of change and innovation. About us Everyone has their own unique reason for choosing Turning Point. It might be our passion for making a difference - not a profit. Whatever your reason, you'll enjoy working with like-minded people who believe in the power of what they do. As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision - and our people are connected by the same values. These include belief in potential, creating environments where everyone can thrive, confidence in communication, embracing positive change and always treating each other as individuals. What benefits will I receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future - we're proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications 31 days' paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You'll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family Recognition awards to recognise colleagues' inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! Turning Point Attached documents LD - Supported Living Manager.docx Apply
About the role Something exciting is happening at Booker! Come and join the fastest-growing food and drink wholesaler in the UK We will consider both full time and part time applications. We continue to grow! We have ambitious growth plans, which means we are expanding our outstanding team of Catering Development Managers. As a Catering Development Manager, you won't be tied to a desk. You'll be our field-based culinary expert, cultivating strong relationships with our customers to help them grow their business and establish Booker as their first choice for catering. You'll undoubtedly be able to spot an opportunity, bringing the best of Booker to provide catering solutions that suit our customers' needs. Keeping your ears to the ground, you'll be able to make sure your customer's voices are heard in the wider business, as we strive for continuous improvement. The customer as at the heart of everything that we do at Booker. As the fastest-growing food and drink wholesaler, we provide a one-stop, multi-temperature delivered solution including Ambient, Chilled, Frozen, and Fresh Produce, Alcohol and Meat across a national network to a wide variety of catering customers, including pubs, hotels, restaurants, fast food and the cost sector. We are the UK's leading Catering Butcher, with over 20% of the UK's master butchers working for us, offering expert advice to increase our customer's menu options and their profits. Our best-in-class reputation is based on providing our customers with excellent choices, price and service. Our current year-on-year growth and ambitious expansion plans offer our team excellent career opportunities across the Booker group. Role Responsibility 0 You will need The ideal candidate: A Food Enthusiast: We're looking for someone whose love for food is contagious. Cool Under Pressure: We want someone who can keep their cool and shine under pressure. Master Communicator: We're after someone with extraordinary communication skills. Business Savvy : An excellent sense of commercial awareness is essential. Negotiator Extraordinaire: You're not just good at negotiating; you're confident in making business decisions. Self-Starter: If you're self-motivated and can excel autonomously, you're the one we want. Team Player: While you can work solo, you're also an influential and collaborative force within our team. Master of Time Management: You can juggle multiple tasks and never miss a beat. Your organisational and time management skills are top-notch. Empathetic Listener: You don't just hear; you listen and show empathy. It's a vital part of how you connect with others. Champion of Adaptability : In a world where change is constant, your adaptability is your secret weapon. You thrive in ever-evolving environments. If you embody these qualities, we'd love to hear from you. Join our team and be a key ingredient in our recipe for success. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Mar 29, 2024
Full time
About the role Something exciting is happening at Booker! Come and join the fastest-growing food and drink wholesaler in the UK We will consider both full time and part time applications. We continue to grow! We have ambitious growth plans, which means we are expanding our outstanding team of Catering Development Managers. As a Catering Development Manager, you won't be tied to a desk. You'll be our field-based culinary expert, cultivating strong relationships with our customers to help them grow their business and establish Booker as their first choice for catering. You'll undoubtedly be able to spot an opportunity, bringing the best of Booker to provide catering solutions that suit our customers' needs. Keeping your ears to the ground, you'll be able to make sure your customer's voices are heard in the wider business, as we strive for continuous improvement. The customer as at the heart of everything that we do at Booker. As the fastest-growing food and drink wholesaler, we provide a one-stop, multi-temperature delivered solution including Ambient, Chilled, Frozen, and Fresh Produce, Alcohol and Meat across a national network to a wide variety of catering customers, including pubs, hotels, restaurants, fast food and the cost sector. We are the UK's leading Catering Butcher, with over 20% of the UK's master butchers working for us, offering expert advice to increase our customer's menu options and their profits. Our best-in-class reputation is based on providing our customers with excellent choices, price and service. Our current year-on-year growth and ambitious expansion plans offer our team excellent career opportunities across the Booker group. Role Responsibility 0 You will need The ideal candidate: A Food Enthusiast: We're looking for someone whose love for food is contagious. Cool Under Pressure: We want someone who can keep their cool and shine under pressure. Master Communicator: We're after someone with extraordinary communication skills. Business Savvy : An excellent sense of commercial awareness is essential. Negotiator Extraordinaire: You're not just good at negotiating; you're confident in making business decisions. Self-Starter: If you're self-motivated and can excel autonomously, you're the one we want. Team Player: While you can work solo, you're also an influential and collaborative force within our team. Master of Time Management: You can juggle multiple tasks and never miss a beat. Your organisational and time management skills are top-notch. Empathetic Listener: You don't just hear; you listen and show empathy. It's a vital part of how you connect with others. Champion of Adaptability : In a world where change is constant, your adaptability is your secret weapon. You thrive in ever-evolving environments. If you embody these qualities, we'd love to hear from you. Join our team and be a key ingredient in our recipe for success. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
About the role Something exciting is happening at Booker! Come and join the fastest-growing food and drink wholesaler in the UK We currently have 2 vacancies covering the below locations; South west LDN area: Crystal Palace, Peckham spanning to Lambeth, including Clapham and Brixton. South Central LDN area: Deptford, Rotherhithe, Southbank and Vauxhall. We continue to grow! We have ambitious growth plans, which means we are expanding our outstanding team of Catering Development Managers. As a Catering Development Manager, you won't be tied to a desk. You'll be our field-based culinary expert, cultivating strong relationships with our customers to help them grow their business and establish Booker as their first choice for catering. You'll undoubtedly be able to spot an opportunity, bringing the best of Booker to provide catering solutions that suit our customers' needs. Keeping your ears to the ground, you'll be able to make sure your customer's voices are heard in the wider business, as we strive for continuous improvement. The customer as at the heart of everything that we do at Booker. As the fastest-growing food and drink wholesaler, we provide a one-stop, multi-temperature delivered solution including Ambient, Chilled, Frozen, and Fresh Produce, Alcohol and Meat across a national network to a wide variety of catering customers, including pubs, hotels, restaurants, fast food and the cost sector. We are the UK's leading Catering Butcher, with over 20% of the UK's master butchers working for us, offering expert advice to increase our customer's menu options and their profits. Our best-in-class reputation is based on providing our customers with excellent choices, price and service. Our current year-on-year growth and ambitious expansion plans offer our team excellent career opportunities across the Booker group. Role Responsibility 0 You will need The ideal candidate: A Food Enthusiast: We're looking for someone whose love for food is contagious. Cool Under Pressure: We want someone who can keep their cool and shine under pressure. Master Communicator: We're after someone with extraordinary communication skills. Business Savvy : An excellent sense of commercial awareness is essential. Negotiator Extraordinaire: You're not just good at negotiating; you're confident in making business decisions. Self-Starter: If you're self-motivated and can excel autonomously, you're the one we want. Team Player: While you can work solo, you're also an influential and collaborative force within our team. Master of Time Management: You can juggle multiple tasks and never miss a beat. Your organisational and time management skills are top-notch. Empathetic Listener: You don't just hear; you listen and show empathy. It's a vital part of how you connect with others. Champion of Adaptability : In a world where change is constant, your adaptability is your secret weapon. You thrive in ever-evolving environments. If you embody these qualities, we'd love to hear from you. Join our team and be a key ingredient in our recipe for success. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Mar 29, 2024
Full time
About the role Something exciting is happening at Booker! Come and join the fastest-growing food and drink wholesaler in the UK We currently have 2 vacancies covering the below locations; South west LDN area: Crystal Palace, Peckham spanning to Lambeth, including Clapham and Brixton. South Central LDN area: Deptford, Rotherhithe, Southbank and Vauxhall. We continue to grow! We have ambitious growth plans, which means we are expanding our outstanding team of Catering Development Managers. As a Catering Development Manager, you won't be tied to a desk. You'll be our field-based culinary expert, cultivating strong relationships with our customers to help them grow their business and establish Booker as their first choice for catering. You'll undoubtedly be able to spot an opportunity, bringing the best of Booker to provide catering solutions that suit our customers' needs. Keeping your ears to the ground, you'll be able to make sure your customer's voices are heard in the wider business, as we strive for continuous improvement. The customer as at the heart of everything that we do at Booker. As the fastest-growing food and drink wholesaler, we provide a one-stop, multi-temperature delivered solution including Ambient, Chilled, Frozen, and Fresh Produce, Alcohol and Meat across a national network to a wide variety of catering customers, including pubs, hotels, restaurants, fast food and the cost sector. We are the UK's leading Catering Butcher, with over 20% of the UK's master butchers working for us, offering expert advice to increase our customer's menu options and their profits. Our best-in-class reputation is based on providing our customers with excellent choices, price and service. Our current year-on-year growth and ambitious expansion plans offer our team excellent career opportunities across the Booker group. Role Responsibility 0 You will need The ideal candidate: A Food Enthusiast: We're looking for someone whose love for food is contagious. Cool Under Pressure: We want someone who can keep their cool and shine under pressure. Master Communicator: We're after someone with extraordinary communication skills. Business Savvy : An excellent sense of commercial awareness is essential. Negotiator Extraordinaire: You're not just good at negotiating; you're confident in making business decisions. Self-Starter: If you're self-motivated and can excel autonomously, you're the one we want. Team Player: While you can work solo, you're also an influential and collaborative force within our team. Master of Time Management: You can juggle multiple tasks and never miss a beat. Your organisational and time management skills are top-notch. Empathetic Listener: You don't just hear; you listen and show empathy. It's a vital part of how you connect with others. Champion of Adaptability : In a world where change is constant, your adaptability is your secret weapon. You thrive in ever-evolving environments. If you embody these qualities, we'd love to hear from you. Join our team and be a key ingredient in our recipe for success. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 29, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Mar 29, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Job Introduction Here in Wakefield, we are proud that Turning Point have provided the Adult Drug Treatment Services for more than 40 years and we are currently recruiting for an experienced manager to join our team. The post is working in our Wakefield Inspiring Recovery Integrated Substance Use Service as a Team Leader where you'll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drugs and alcohol use. Turning Point is a leading Social Enterprise which supports people with a wide range of complex needs across Learning Disabilities, Mental Health, Substance Use and Public Health Passionate about people, you'll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So if you're ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you. Running health and social care services as a social enterprise, we invest every penny back into our care - and our people. So, if you're ambitious and ready for a fresh challenge, progress your career with a sector leader. As a Team Leader we offer a starting salary of £31,500 rising in line with our pay progression salary bands, to £36,851 per year. (Dependent on experience you may be offered a starting salary above the initial starting salary). You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths. Role Responsibility As a Team Leader, you will have the opportunity to: Provide Leadership to a team of dedicated staff, enabling individuals to thrive and develop in their abilities to support our service users. Provide direct line management ensuring the necessary support and training is in place for the team, managing HR related matters in line with policy. Foster a strong and supportive environment where your team and colleagues work collaboratively to achieving key performance indicators for the service. Contribute to service improvement initiatives and ensure adherence to best practices and quality standards. Build and maintain strong relationships with stakeholders, including commissioners, partner agencies, and service users. The Ideal Candidate Essential Requirements: Demonstratable leadership skills and flexible and adaptable leadership style In depth understanding and ability to operationally and performance manage the functions of the team I lead Excellent communication skills (verbal/written). Ability to adapt to respond to staff, commissioners/partners and people we support Strong organisational, time management and prioritisation skills Ability to remain calm and resilient in high pressure environments About us Why Turning Point? As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision - and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job - we offer you a career. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future - we're proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications 31 days' paid holiday a year, increasing with each year of service up to 33 days. An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You'll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family Recognition awards to recognise colleagues' inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to u Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Team Leader.pdf Apply
Mar 29, 2024
Full time
Job Introduction Here in Wakefield, we are proud that Turning Point have provided the Adult Drug Treatment Services for more than 40 years and we are currently recruiting for an experienced manager to join our team. The post is working in our Wakefield Inspiring Recovery Integrated Substance Use Service as a Team Leader where you'll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drugs and alcohol use. Turning Point is a leading Social Enterprise which supports people with a wide range of complex needs across Learning Disabilities, Mental Health, Substance Use and Public Health Passionate about people, you'll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So if you're ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you. Running health and social care services as a social enterprise, we invest every penny back into our care - and our people. So, if you're ambitious and ready for a fresh challenge, progress your career with a sector leader. As a Team Leader we offer a starting salary of £31,500 rising in line with our pay progression salary bands, to £36,851 per year. (Dependent on experience you may be offered a starting salary above the initial starting salary). You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths. Role Responsibility As a Team Leader, you will have the opportunity to: Provide Leadership to a team of dedicated staff, enabling individuals to thrive and develop in their abilities to support our service users. Provide direct line management ensuring the necessary support and training is in place for the team, managing HR related matters in line with policy. Foster a strong and supportive environment where your team and colleagues work collaboratively to achieving key performance indicators for the service. Contribute to service improvement initiatives and ensure adherence to best practices and quality standards. Build and maintain strong relationships with stakeholders, including commissioners, partner agencies, and service users. The Ideal Candidate Essential Requirements: Demonstratable leadership skills and flexible and adaptable leadership style In depth understanding and ability to operationally and performance manage the functions of the team I lead Excellent communication skills (verbal/written). Ability to adapt to respond to staff, commissioners/partners and people we support Strong organisational, time management and prioritisation skills Ability to remain calm and resilient in high pressure environments About us Why Turning Point? As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision - and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job - we offer you a career. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future - we're proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications 31 days' paid holiday a year, increasing with each year of service up to 33 days. An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You'll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family Recognition awards to recognise colleagues' inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to u Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Team Leader.pdf Apply
Essex & Herts Air Ambulance
Stevenage, Hertfordshire
We have an exciting opportunity for a Head of Retail to join Essex & Herts Air Ambulance (EHAAT). Permanent £45,000 pa 37.5 hours/ 5 days a week The role will be based at Stevenage with hybrid coverage throughout Essex & Hertfordshire You ll be working in a fast-paced, positive environment, amongst both crew and charity teams, where looking after our people s wellbeing is a top priority. Our Employee Assistance Programme (EAP) supports all our team and their direct family with focused support on financial, mental and physical wellbeing. We offer a pension scheme with an employer contribution up to 8%. Pension scheme members also benefit from an annual pensions review, life insurance and access to a virtual GP service 24/7. In addition, you will receive 24 days annual leave plus bank holidays, free car parking, and eligibility to join Blue Light Card which provides members with thousands of discounts online and on the high street. ABOUT THE ROLE The purpose of this role is to maximise the income and profit sustainability of a multi-site and multi format retail business through the effective management of people, resources and budgets. The role will contribute to the development on the strategic direction and the future expansion of EHAAT s retail operation, and to empower and engage the retail team through positive and clear leadership. This is an important role in enabling the Retail Team to focus raising funds to support our life-saving service to the people of Essex and Hertfordshire. SPECIFIC DUTIES AND RESPONSIBILITIES Work closely with the Associate Retail Commercial Director to provide expertise, leadership, vision and guidance, to drive forward the strategic direction of the retail operation and deliver outstanding performance in all aspects of charity retail. Develop, implement and manage the necessary practices, systems, and controls to ensure the operational, financial and administrative compliance necessary to deliver an efficient retail operation. Lead on the expansion of the existing shop portfolio including: sourcing, costing & planning of new shops including shop-fitting, staff recruitment & opening. Working with the Associate Retail Commercial Director and Governance Manager on lease negotiations and securing lease completions. To grow and develop the Ecommerce division supporting both the Ecommerce Manager and Donation Centre Manager in online innovation and expansion. Work closely with the Volunteer Manager to create a culture of volunteer empowerment and development focusing on volunteer recruitment, management and retention throughout the retail department. Work closely with the Associate Retail Commercial Director to build productive relationships across EHAAT to ensure that the retail team are part of the wider charity team, and are able to advocate for the charity with customers and other supporters. Work with the Fundraising Team to embed shared fundraising and retail incentives to drive new income streams and open opportunities for both departments. Work with the marketing team and other key retail staff to further develop the customer experience, ensuring the interior design and quality is in keeping with the required profile. Ensure that shop managers adhere to brand guidelines and that messaging in relation to the work of the charity is visible and impactful. Represent EHAAT in the community and public domain as appropriate. Ensuring that relationships in the community are managed in a way that achieves the best outcome for all parties. Maintain an up to date knowledge of the charity retail market and the activities of other local charitable organisations to identify market gaps and new opportunities. Develop and maintain strong relations with external retail volunteer support and chair quarterly retail working groups meetings. Lead a diverse retail division for EHAAT ensuring that a culture of inclusiveness is promoted throughout the department Operational Responsibilities Lead, support and motivate the retail team, managing performance or conduct issues as required this includes direct line management of the Area Manager, Ecommerce Manager and Donation Centre Manager with whom you will be expected to conduct regular documented 1:1s. Ensure that timely and appropriate communication and feedback mechanisms are in place for your team and volunteers, engaging, and encouraging contribution. Ensure the wider charity is kept up to date with relevant retail activity through team meetings charity team events. Work with the Associate Retail Commercial Director to plan, set and manage the annual retail operating budget, reforecast quarterly as appropriate and take steps to address underperformance. Monitor and evaluate the commercial performance of each shop and Ecommerce division, maximise profit across the portfolio and report to the Associate Retail Commercial Director monthly about the continued viability of each. Deal with all property matters in respect of their on-going management, maintaining and updating the existing property database of leases and subleases. To be across all expiry dates, break notices, rent reviews and other relevant matters with all retail leases. Take overall responsibility for the Donation Centre through supporting the Donation Centre Manager to ensure the development of excellent warehouse, sorting and transport operations in order to maintain sufficient stock available for all shops and ecommerce. Work closely with the Head of Workplace and workplace team to ensure all retail operations are compliant with health and safety policies and standards. Ensure a robust and efficient process is maintained for all workplace reported concerns or incidents and are addressed in a timely manner. Ensure all investigations into reported accidents, incidents and near misses are carried out without delay and appropriate action is taken to prevent a reoccurrence by either immediately remedying the defect or implementing control measures to prevent the situation from deteriorating or reoccurring. Implement a structured approach to using data in the analysis of sales. Lead an excellent customer service ethic across the business ensuring this is monitored through initiatives such as mystery shopping. Ensure that Gift Aid procedures, processes and claims are completed within the agreed time frames. Develop an online retail shop via the EHAAT website to offer pre-loved goods. Set operational structure and budgetary targets. Develop and control EHAAT s charity merchandise from design through to purchase. Working with external suppliers to produce a range of sellable and profitable goods that develops the charities community awareness. Undertake any other tasks, duties or responsibilities as requested by your line manager or other senior manager, including the Board of Trustees and Chief Executive. Work closely with the People Director and People Team to ensure all people matters are managed in line with EHAAT s policies and procedures. To apply for this role please go to the EHAAT website and complete the application form and equality & diversity monitoring form
Mar 28, 2024
Full time
We have an exciting opportunity for a Head of Retail to join Essex & Herts Air Ambulance (EHAAT). Permanent £45,000 pa 37.5 hours/ 5 days a week The role will be based at Stevenage with hybrid coverage throughout Essex & Hertfordshire You ll be working in a fast-paced, positive environment, amongst both crew and charity teams, where looking after our people s wellbeing is a top priority. Our Employee Assistance Programme (EAP) supports all our team and their direct family with focused support on financial, mental and physical wellbeing. We offer a pension scheme with an employer contribution up to 8%. Pension scheme members also benefit from an annual pensions review, life insurance and access to a virtual GP service 24/7. In addition, you will receive 24 days annual leave plus bank holidays, free car parking, and eligibility to join Blue Light Card which provides members with thousands of discounts online and on the high street. ABOUT THE ROLE The purpose of this role is to maximise the income and profit sustainability of a multi-site and multi format retail business through the effective management of people, resources and budgets. The role will contribute to the development on the strategic direction and the future expansion of EHAAT s retail operation, and to empower and engage the retail team through positive and clear leadership. This is an important role in enabling the Retail Team to focus raising funds to support our life-saving service to the people of Essex and Hertfordshire. SPECIFIC DUTIES AND RESPONSIBILITIES Work closely with the Associate Retail Commercial Director to provide expertise, leadership, vision and guidance, to drive forward the strategic direction of the retail operation and deliver outstanding performance in all aspects of charity retail. Develop, implement and manage the necessary practices, systems, and controls to ensure the operational, financial and administrative compliance necessary to deliver an efficient retail operation. Lead on the expansion of the existing shop portfolio including: sourcing, costing & planning of new shops including shop-fitting, staff recruitment & opening. Working with the Associate Retail Commercial Director and Governance Manager on lease negotiations and securing lease completions. To grow and develop the Ecommerce division supporting both the Ecommerce Manager and Donation Centre Manager in online innovation and expansion. Work closely with the Volunteer Manager to create a culture of volunteer empowerment and development focusing on volunteer recruitment, management and retention throughout the retail department. Work closely with the Associate Retail Commercial Director to build productive relationships across EHAAT to ensure that the retail team are part of the wider charity team, and are able to advocate for the charity with customers and other supporters. Work with the Fundraising Team to embed shared fundraising and retail incentives to drive new income streams and open opportunities for both departments. Work with the marketing team and other key retail staff to further develop the customer experience, ensuring the interior design and quality is in keeping with the required profile. Ensure that shop managers adhere to brand guidelines and that messaging in relation to the work of the charity is visible and impactful. Represent EHAAT in the community and public domain as appropriate. Ensuring that relationships in the community are managed in a way that achieves the best outcome for all parties. Maintain an up to date knowledge of the charity retail market and the activities of other local charitable organisations to identify market gaps and new opportunities. Develop and maintain strong relations with external retail volunteer support and chair quarterly retail working groups meetings. Lead a diverse retail division for EHAAT ensuring that a culture of inclusiveness is promoted throughout the department Operational Responsibilities Lead, support and motivate the retail team, managing performance or conduct issues as required this includes direct line management of the Area Manager, Ecommerce Manager and Donation Centre Manager with whom you will be expected to conduct regular documented 1:1s. Ensure that timely and appropriate communication and feedback mechanisms are in place for your team and volunteers, engaging, and encouraging contribution. Ensure the wider charity is kept up to date with relevant retail activity through team meetings charity team events. Work with the Associate Retail Commercial Director to plan, set and manage the annual retail operating budget, reforecast quarterly as appropriate and take steps to address underperformance. Monitor and evaluate the commercial performance of each shop and Ecommerce division, maximise profit across the portfolio and report to the Associate Retail Commercial Director monthly about the continued viability of each. Deal with all property matters in respect of their on-going management, maintaining and updating the existing property database of leases and subleases. To be across all expiry dates, break notices, rent reviews and other relevant matters with all retail leases. Take overall responsibility for the Donation Centre through supporting the Donation Centre Manager to ensure the development of excellent warehouse, sorting and transport operations in order to maintain sufficient stock available for all shops and ecommerce. Work closely with the Head of Workplace and workplace team to ensure all retail operations are compliant with health and safety policies and standards. Ensure a robust and efficient process is maintained for all workplace reported concerns or incidents and are addressed in a timely manner. Ensure all investigations into reported accidents, incidents and near misses are carried out without delay and appropriate action is taken to prevent a reoccurrence by either immediately remedying the defect or implementing control measures to prevent the situation from deteriorating or reoccurring. Implement a structured approach to using data in the analysis of sales. Lead an excellent customer service ethic across the business ensuring this is monitored through initiatives such as mystery shopping. Ensure that Gift Aid procedures, processes and claims are completed within the agreed time frames. Develop an online retail shop via the EHAAT website to offer pre-loved goods. Set operational structure and budgetary targets. Develop and control EHAAT s charity merchandise from design through to purchase. Working with external suppliers to produce a range of sellable and profitable goods that develops the charities community awareness. Undertake any other tasks, duties or responsibilities as requested by your line manager or other senior manager, including the Board of Trustees and Chief Executive. Work closely with the People Director and People Team to ensure all people matters are managed in line with EHAAT s policies and procedures. To apply for this role please go to the EHAAT website and complete the application form and equality & diversity monitoring form