We are on the lookout for a talented Solution Architect J oin our Solution Architecture team in London Or Copenhagen As a Solution Architect at Monta , you will be responsible for scoping, designing, and developing technical solutions for large enterprise customers that are adopting the Monta platform. This key customer-facing role will have a strong focus on data migrations and integrations. To be successful, you will work closely with your team members but also with the Engineering, Product and Sales organizations. Your work will directly impact our customers' satisfaction and the growth of Monta, contributing significantly to the adoption of electric vehicles worldwide and a more sustainable planet. Monta Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions. We've closed a huge Series B round! 80M EUR and soaring! Our journey so far? An expansion across various markets, prestigious and B-Corp certifications, and proactive tech revolutionizing the EV charging experience. Not to mention, our growth has skyrocketed 6X since the last round, nearing 1 million monthly charging sessions, and 1,000 drivers joining us daily! Monta will use the EUR 80M funding to double down on its successful software-only strategy by strengthening investments in all markets and improving and expanding its product to new sectors ready to embark on an electrified future. (Some of) the things you will be working on: Lead the technical design, implementation, and execution of data migration projects for large enterprise customers migrating to our SaaS platform, ensuring seamless and efficient transfer of data from external systems. Establish a close collaboration with other team members like Data Analysts or Project Managers to identify migration challenges, and recommend solutions to mitigate risks and ensure successful project execution. Provide technical expertise and guidance throughout the sales process, including scoping, solution design, and proposal development, to help close new business opportunities. Develop and maintain documentation, including solution architecture diagrams, data mappings, and migration plans, to ensure clarity and transparency throughout the project lifecycle. Collaborate with Monta's Charge Point Infrastructure team to ensure charge points are successfully migrated into Monta and perform as expected. (Some of) the things you will be achieving: Architect and develop re-usable data integration solutions that leverage industry best practices and scalable technologies. Execute data migrations in alignment with previously agreed timelines. Become a trusted technical advisor to our enterprise customers, offering strategic insights and recommendations to optimize their data migration and integration processes. Requirements: In order to succeed in this role, we you like you to bring: 3+ years of experience in Solution Architecture, Data Engineering, Software Engineering or related technical role with a focus on data migrations and integrations. Strong background in coding and scripting, evidenced by past projects and professional experience. Hands-on experience with integration technologies and services, such as RESTful APIs, SOAP, message queues, and ESB (Enterprise Service Bus). Proficiency in SQL and data manipulation techniques, with experience working with large datasets and complex data structures. Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences. Some additional skills that we would love you to have: Experience designing and executing data migration strategies for complex enterprise environments, including experience with large-scale data warehouses and CRM systems. Strong understanding ETL (Extract, Transform, Load) processes, and data integration patterns. Fluent in either German or French, with excellent verbal and written communication skills. Previous experience working at SaaS companies. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud Platform, and familiarity with cloud-based data migration tools and services. Benefits: Our Solution Architecture team has a Friday Tech Innovation day, a booked slot where they can spend it on implementing their technical skills. 3 annual company-wide events (including 3 day Summit) plus team events - both in-person and virtually Flexible Work From Home policy Warrant program - share Monta's success! Vacation days are 30 days (5 weeks + 5 top up days!) Educational budget + time off for personal/professional development Shared company car + electric bikes in our bigger offices Stay fit with a subsidized gym membership Free snacks & beverages at the offices Subsidized plant-based lunch Pension + Health Insurance Paid parental leave The salary range for this position is between 75,000 - 85,000 GBP per Annum If this sounds like you, we're looking forward to seeing your application! Please send your resume in English. This role demands proficient English language skills for professional verbal and written communication. As Monta is a globally active company, the effective performance of duties in this position necessitates frequent and regular interactions with colleagues and partners around the world, predominantly in English. Monta does not accept unsolicited resumes from headhunters or recruitment agencies. Unsolicited resumes sent to Monta or to our employees are considered to be the property of Monta, and we will not agree to payment of any referral compensation or recruiter fee in the absence of a signed agreement. Find out more by visiting
Apr 20, 2024
Full time
We are on the lookout for a talented Solution Architect J oin our Solution Architecture team in London Or Copenhagen As a Solution Architect at Monta , you will be responsible for scoping, designing, and developing technical solutions for large enterprise customers that are adopting the Monta platform. This key customer-facing role will have a strong focus on data migrations and integrations. To be successful, you will work closely with your team members but also with the Engineering, Product and Sales organizations. Your work will directly impact our customers' satisfaction and the growth of Monta, contributing significantly to the adoption of electric vehicles worldwide and a more sustainable planet. Monta Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions. We've closed a huge Series B round! 80M EUR and soaring! Our journey so far? An expansion across various markets, prestigious and B-Corp certifications, and proactive tech revolutionizing the EV charging experience. Not to mention, our growth has skyrocketed 6X since the last round, nearing 1 million monthly charging sessions, and 1,000 drivers joining us daily! Monta will use the EUR 80M funding to double down on its successful software-only strategy by strengthening investments in all markets and improving and expanding its product to new sectors ready to embark on an electrified future. (Some of) the things you will be working on: Lead the technical design, implementation, and execution of data migration projects for large enterprise customers migrating to our SaaS platform, ensuring seamless and efficient transfer of data from external systems. Establish a close collaboration with other team members like Data Analysts or Project Managers to identify migration challenges, and recommend solutions to mitigate risks and ensure successful project execution. Provide technical expertise and guidance throughout the sales process, including scoping, solution design, and proposal development, to help close new business opportunities. Develop and maintain documentation, including solution architecture diagrams, data mappings, and migration plans, to ensure clarity and transparency throughout the project lifecycle. Collaborate with Monta's Charge Point Infrastructure team to ensure charge points are successfully migrated into Monta and perform as expected. (Some of) the things you will be achieving: Architect and develop re-usable data integration solutions that leverage industry best practices and scalable technologies. Execute data migrations in alignment with previously agreed timelines. Become a trusted technical advisor to our enterprise customers, offering strategic insights and recommendations to optimize their data migration and integration processes. Requirements: In order to succeed in this role, we you like you to bring: 3+ years of experience in Solution Architecture, Data Engineering, Software Engineering or related technical role with a focus on data migrations and integrations. Strong background in coding and scripting, evidenced by past projects and professional experience. Hands-on experience with integration technologies and services, such as RESTful APIs, SOAP, message queues, and ESB (Enterprise Service Bus). Proficiency in SQL and data manipulation techniques, with experience working with large datasets and complex data structures. Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences. Some additional skills that we would love you to have: Experience designing and executing data migration strategies for complex enterprise environments, including experience with large-scale data warehouses and CRM systems. Strong understanding ETL (Extract, Transform, Load) processes, and data integration patterns. Fluent in either German or French, with excellent verbal and written communication skills. Previous experience working at SaaS companies. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud Platform, and familiarity with cloud-based data migration tools and services. Benefits: Our Solution Architecture team has a Friday Tech Innovation day, a booked slot where they can spend it on implementing their technical skills. 3 annual company-wide events (including 3 day Summit) plus team events - both in-person and virtually Flexible Work From Home policy Warrant program - share Monta's success! Vacation days are 30 days (5 weeks + 5 top up days!) Educational budget + time off for personal/professional development Shared company car + electric bikes in our bigger offices Stay fit with a subsidized gym membership Free snacks & beverages at the offices Subsidized plant-based lunch Pension + Health Insurance Paid parental leave The salary range for this position is between 75,000 - 85,000 GBP per Annum If this sounds like you, we're looking forward to seeing your application! Please send your resume in English. This role demands proficient English language skills for professional verbal and written communication. As Monta is a globally active company, the effective performance of duties in this position necessitates frequent and regular interactions with colleagues and partners around the world, predominantly in English. Monta does not accept unsolicited resumes from headhunters or recruitment agencies. Unsolicited resumes sent to Monta or to our employees are considered to be the property of Monta, and we will not agree to payment of any referral compensation or recruiter fee in the absence of a signed agreement. Find out more by visiting
You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 20, 2024
Full time
You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Elevation HR are excited to be working a fantastic Business Services company based in Leeds as they search for an experienced HR A dministrator / Coordinator to join their HR team on a full time, permanent basis. This fully onsite role plays a crucial part in supporting the HR team and is a fantastic opportunity for anyone who is looking to develop their HR career as the organisation offers excellent career progression and development. As a HR Administrator, your responsibilities will include: Acting as a first point of contact for all general HR queries Managing the centralised HR inbox Inputting new starter information, administering employee data and pay changes Production of HR related communications such as employment contracts, references, probation & leavers letters Supporting the administration of our employee benefits, liaising with providers and key contacts to maintain accurate membership data Liaise and support the wider People Team, including Recruitment, HRBP, Advisors, L&D and the People Shared Services Team Assist with collation of management reporting information and statistical information for reports as required Support the continual improvement of people team processes and provide suggestions for process development and system enhancements for efficiency Support in HR Projects where necessary Benefits include: Free onsite car parking Fantastic Career Progression Opportunities 25 Days Annual Leave plus bank holidays Christmas Shut Down 3 Days Rewards and Discounts Early Friday Finish If you are someone who has previous HR experience, keen to kickstart your HR career, has a passion for development and eager to work as part of a team then please contact us today.
Apr 20, 2024
Full time
Elevation HR are excited to be working a fantastic Business Services company based in Leeds as they search for an experienced HR A dministrator / Coordinator to join their HR team on a full time, permanent basis. This fully onsite role plays a crucial part in supporting the HR team and is a fantastic opportunity for anyone who is looking to develop their HR career as the organisation offers excellent career progression and development. As a HR Administrator, your responsibilities will include: Acting as a first point of contact for all general HR queries Managing the centralised HR inbox Inputting new starter information, administering employee data and pay changes Production of HR related communications such as employment contracts, references, probation & leavers letters Supporting the administration of our employee benefits, liaising with providers and key contacts to maintain accurate membership data Liaise and support the wider People Team, including Recruitment, HRBP, Advisors, L&D and the People Shared Services Team Assist with collation of management reporting information and statistical information for reports as required Support the continual improvement of people team processes and provide suggestions for process development and system enhancements for efficiency Support in HR Projects where necessary Benefits include: Free onsite car parking Fantastic Career Progression Opportunities 25 Days Annual Leave plus bank holidays Christmas Shut Down 3 Days Rewards and Discounts Early Friday Finish If you are someone who has previous HR experience, keen to kickstart your HR career, has a passion for development and eager to work as part of a team then please contact us today.
WHAT YOU'LL DO Position Overview As the HR Operations Manager for LAB (London, Amsterdam, Brussels), you will play a pivotal role working closely with other HR team members to deliver best-in-class HR Services. Primarily the remit of this role will be BCG London, however you will also work closely with Amsterdam and Brussels, providing excellent HR partnership for both Consulting (CT) and Business Services' teams (BST). You will also work with multiple teams across wider BCG, acting as a trusted thought partner and advisor. You will be people-focused, collaborative, professional and always looking to learn and innovate. You will drive innovation and change by leading multiple projects across LAB to further support the execution of our HR strategy. The exact parameters of the job will alter regularly, and, as a result, you will thrive on change. What will you do HR Operations & Process Improvement: Manage & optimise HR workflows across LAB to support Business objectives Conduct comprehensive reviews of current HR processes to identify and implement improvements Redesign processes to ensure streamlined operations and alignment across all LAB locations Project Management & Strategic Initiatives Lead and manage ad-hoc HR Operation Projects as needed Manage our new Background Screening vendor in the UK, Netherlands and Brussels ensuring compliance, cost-effectiveness and quality of service Manage the closure of our current Background Screening vendor in the UK Manage our Occupational Health Vendor relationship and support with Occupational Health referrals and long term sickness claims Compliance and Vendor Management Act as the primary contact for leadership in negotiations with new clients to ensure compliance with Background Screening and other HR related regulations Manage monthly HR/Payroll reconciliation and audits Primary point of contact in managing annual risk reviews and ad hoc client audits Oversee compliance in new joiner integration and ensuring on-boarding process is smooth and efficient for all new hires into the business across LAB Continuous Improvement and Leadership Continuously seek ways to improve the employee experience and HR support processes Act as a liaison with other HR managers within BCG and across alternative business functions to ensure consistency and alignment Lead and contribute to local, regional and global HR projects, including the rollout of new global policies and initiatives Performance Management and Coaching Line managing a team of 3 HR coordinators based in London and jointly managing our team of HR Assistants based in our shared services centre in Delhi. Working with HR team across LAB to help set direction and drive best practice in BST performance management Working with the HR team to oversee the annual BST appraisals process and run annual Development Committee Discussions for our core Staff YOU'RE GOOD AT Ability to build trust and work collaboratively with all levels and key stakeholders across the complex BCG organization Strong organizational skills with ability to plan, set goals, and manage multiple projects simultaneously within a fast-moving environment Strong analytical skills and executive presence (comfortable presenting and facilitating productive discussions). Influencing skills will be essential for this role Strong attention to detail - ability to provide quick turnaround and updates for multiple requests, while maintaining strong reputation of high-quality work Display discretion when handling confidential/sensitive information Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in HR, business or a related field or equivalent experience; Graduate degree in HR, business, or related field 5+ years of experience, preferably in a people or HR role, in a large, global, and complex organization. Professional services a plus Workday and HR operations experience essential Relevant experience with change management or program management YOU'LL WORK WITH BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees-from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.
Apr 20, 2024
Full time
WHAT YOU'LL DO Position Overview As the HR Operations Manager for LAB (London, Amsterdam, Brussels), you will play a pivotal role working closely with other HR team members to deliver best-in-class HR Services. Primarily the remit of this role will be BCG London, however you will also work closely with Amsterdam and Brussels, providing excellent HR partnership for both Consulting (CT) and Business Services' teams (BST). You will also work with multiple teams across wider BCG, acting as a trusted thought partner and advisor. You will be people-focused, collaborative, professional and always looking to learn and innovate. You will drive innovation and change by leading multiple projects across LAB to further support the execution of our HR strategy. The exact parameters of the job will alter regularly, and, as a result, you will thrive on change. What will you do HR Operations & Process Improvement: Manage & optimise HR workflows across LAB to support Business objectives Conduct comprehensive reviews of current HR processes to identify and implement improvements Redesign processes to ensure streamlined operations and alignment across all LAB locations Project Management & Strategic Initiatives Lead and manage ad-hoc HR Operation Projects as needed Manage our new Background Screening vendor in the UK, Netherlands and Brussels ensuring compliance, cost-effectiveness and quality of service Manage the closure of our current Background Screening vendor in the UK Manage our Occupational Health Vendor relationship and support with Occupational Health referrals and long term sickness claims Compliance and Vendor Management Act as the primary contact for leadership in negotiations with new clients to ensure compliance with Background Screening and other HR related regulations Manage monthly HR/Payroll reconciliation and audits Primary point of contact in managing annual risk reviews and ad hoc client audits Oversee compliance in new joiner integration and ensuring on-boarding process is smooth and efficient for all new hires into the business across LAB Continuous Improvement and Leadership Continuously seek ways to improve the employee experience and HR support processes Act as a liaison with other HR managers within BCG and across alternative business functions to ensure consistency and alignment Lead and contribute to local, regional and global HR projects, including the rollout of new global policies and initiatives Performance Management and Coaching Line managing a team of 3 HR coordinators based in London and jointly managing our team of HR Assistants based in our shared services centre in Delhi. Working with HR team across LAB to help set direction and drive best practice in BST performance management Working with the HR team to oversee the annual BST appraisals process and run annual Development Committee Discussions for our core Staff YOU'RE GOOD AT Ability to build trust and work collaboratively with all levels and key stakeholders across the complex BCG organization Strong organizational skills with ability to plan, set goals, and manage multiple projects simultaneously within a fast-moving environment Strong analytical skills and executive presence (comfortable presenting and facilitating productive discussions). Influencing skills will be essential for this role Strong attention to detail - ability to provide quick turnaround and updates for multiple requests, while maintaining strong reputation of high-quality work Display discretion when handling confidential/sensitive information Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in HR, business or a related field or equivalent experience; Graduate degree in HR, business, or related field 5+ years of experience, preferably in a people or HR role, in a large, global, and complex organization. Professional services a plus Workday and HR operations experience essential Relevant experience with change management or program management YOU'LL WORK WITH BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees-from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.
You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 20, 2024
Full time
You might have thought that as Technology Partner of the Year 2023 our software team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and to help us to manage our exciting upcoming projects. Are you ready for your next mission? If so, we d love to hear from you Role Info: Senior Project Manager Remote Working with Occasional Travel to Ellesmere Port Office-Based Minimum as Required Competitive Market Salary Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience overseeing Software Implementation Projects? We are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts to enhance project delivery processes and outcomes, ultimately aiming to deliver high-quality software solutions that meet or exceed customer requirements and expectations. Where you ll add value: + Developing detailed project plans + Create and manage project budgets + Defining project scope, objectives, and deliverables in collaboration with stakeholders + Identifying project resource requirements + Developing project schedules and timelines + Identifying potential risks and issues that may impact project delivery + Acting as the primary point of contact for customer and internal stakeholders + Implementing quality assurance processes to ensure that deliverables meet the required standards + Facilitating the management of change requests + Identifying and resolving issues and conflicts that arise during the project + Providing leadership and direction to project team members About you: + Proven track record of successfully managing end-to-end software implementation projects + Prior experience interacting with customers and managing client relationships + Hold a Project Management Certification such as PMP (Project Management Professional), PRINCE2, or Agile certifications (e.g., Certified ScrumMaster) is beneficial but not essential + Excellent demonstrated leadership skills + Strong analytical and problem-solving skills + Proficiency in assessing and mitigating project risks What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Ernest Gordon Recruitment Limited
Leeds, Yorkshire
Corporate Tax Manager - Consultancy (Progression) Remote - A few days in Leeds per month 55,000 to 65,000 + Remote + 25 Holiday + Pension + Private Healthcare + Training + Company Benefits Are you a driven Tax Manager wanting to work in a specialist tax consultancy achieving double digit growth year after year through organic client development, with a realistic route to partner? Do you want to work for a business that recognizes and rewards top performance and is agile in its approach to development and promotion of its team members? Do you want to take control of your career path and as you grow to director and partner, have the opportunity to build your own portfolio of business, contribute to the growth of the team, while working in the ever changing corporate tax advisory environment? Are you looking to develop your technical knowledge and provide support to your clients on complex tax issues, while dealing with a large mixture of clients from private equity businesses to large listed international businesses? On offer is the opportunity to join a dynamic, growing organically, specialist tax consultancy with the ability to be remote based, with travel to the Leeds office a few times per month, being responsible for a strong tax team and the delivery of the work to your clients? The business has excellent benefits, has been growing at double digits per annum for the last few years, has paid bonuses to staff every year, provide quality work to their clients, are honest, hardworking and friendly business, where working as a team is critical to their success. The Role: Corporate Tax Accounting - Returns and computations. Corporate Tax Compliance Due Diligence Tax Advisory The Person: CTA, ATT, ACCA or ACA Qualified Corporate Tax Compliance Corporate Tax Accounting Advisory or senior stakeholder management Key words : Tax, Corporate Tax, Practice, Industry, ATT, CTA, ACCA, ACA Qualified Reference Number : BBBH13114 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 20, 2024
Full time
Corporate Tax Manager - Consultancy (Progression) Remote - A few days in Leeds per month 55,000 to 65,000 + Remote + 25 Holiday + Pension + Private Healthcare + Training + Company Benefits Are you a driven Tax Manager wanting to work in a specialist tax consultancy achieving double digit growth year after year through organic client development, with a realistic route to partner? Do you want to work for a business that recognizes and rewards top performance and is agile in its approach to development and promotion of its team members? Do you want to take control of your career path and as you grow to director and partner, have the opportunity to build your own portfolio of business, contribute to the growth of the team, while working in the ever changing corporate tax advisory environment? Are you looking to develop your technical knowledge and provide support to your clients on complex tax issues, while dealing with a large mixture of clients from private equity businesses to large listed international businesses? On offer is the opportunity to join a dynamic, growing organically, specialist tax consultancy with the ability to be remote based, with travel to the Leeds office a few times per month, being responsible for a strong tax team and the delivery of the work to your clients? The business has excellent benefits, has been growing at double digits per annum for the last few years, has paid bonuses to staff every year, provide quality work to their clients, are honest, hardworking and friendly business, where working as a team is critical to their success. The Role: Corporate Tax Accounting - Returns and computations. Corporate Tax Compliance Due Diligence Tax Advisory The Person: CTA, ATT, ACCA or ACA Qualified Corporate Tax Compliance Corporate Tax Accounting Advisory or senior stakeholder management Key words : Tax, Corporate Tax, Practice, Industry, ATT, CTA, ACCA, ACA Qualified Reference Number : BBBH13114 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Mersey Care NHS Foundation Trust
Prescot, Merseyside
Mersey Care NHS Foundation Trust Chief Executive Officer Attractive salary The role Mersey Care NHS Foundation Trust is looking for the next Chief Executive Officer to lead the organisation at an exciting but challenging time. The person You will be a visionary, passionate, open and inclusive Chief Executive Officer who is committed to tackling inequalities in healthcare outcomes, improving experience and access for our patients, service users, staff and partners. An experienced leader operating at or close to Chief Executive level in a complex health or care environment, you will be robust and innovative in the use of data and technology and compassionate in your leadership of people and services. An inspiring communicator, your consistent focus on service users and patients and improvement will be evident and allow you to quickly gain credibility with our Board, our staff, Governors, partners and the people who we serve. Most importantly you will role-model our values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support. This is a rare and exceptional opportunity to define your career and lead Mersey Care as we strive to provide 'perfect care.' If you share our vision and values and want to know more, then we would love to hear from you. The organisation Mersey Care is one of the country's largest Trusts providing physical and mental health services, serving more than 1.4 million people across the North West. The Trust provides specialist inpatient and community services that support physical and mental health and specialist inpatient learning disability, addiction and brain injury services. In the region of 11,000 dedicated staff provide services from more than 230 sites as well as in patients' homes. With an annual budget of more than £700 million, our remit includes the provision of a range of specialist services across wider regions, and we are one of only three Trusts in the UK that offer high secure mental health facilities. Our vision is 'to lead the way in perfect, whole person care that helps people of all ages live healthier lives.' Please visit our recruitment website by clicking Apply and for an informal discussion contact our recruitment advisors Helen Barkham, Emily Smith or Emma Pickup from GatenbySanderson on or . Closing date: 9am Thursday 9 May Preliminary interviews: Wednesday 15th May Stakeholder engagement: Wednesday 22 May Final interviews: Thursday 23 May
Apr 20, 2024
Full time
Mersey Care NHS Foundation Trust Chief Executive Officer Attractive salary The role Mersey Care NHS Foundation Trust is looking for the next Chief Executive Officer to lead the organisation at an exciting but challenging time. The person You will be a visionary, passionate, open and inclusive Chief Executive Officer who is committed to tackling inequalities in healthcare outcomes, improving experience and access for our patients, service users, staff and partners. An experienced leader operating at or close to Chief Executive level in a complex health or care environment, you will be robust and innovative in the use of data and technology and compassionate in your leadership of people and services. An inspiring communicator, your consistent focus on service users and patients and improvement will be evident and allow you to quickly gain credibility with our Board, our staff, Governors, partners and the people who we serve. Most importantly you will role-model our values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support. This is a rare and exceptional opportunity to define your career and lead Mersey Care as we strive to provide 'perfect care.' If you share our vision and values and want to know more, then we would love to hear from you. The organisation Mersey Care is one of the country's largest Trusts providing physical and mental health services, serving more than 1.4 million people across the North West. The Trust provides specialist inpatient and community services that support physical and mental health and specialist inpatient learning disability, addiction and brain injury services. In the region of 11,000 dedicated staff provide services from more than 230 sites as well as in patients' homes. With an annual budget of more than £700 million, our remit includes the provision of a range of specialist services across wider regions, and we are one of only three Trusts in the UK that offer high secure mental health facilities. Our vision is 'to lead the way in perfect, whole person care that helps people of all ages live healthier lives.' Please visit our recruitment website by clicking Apply and for an informal discussion contact our recruitment advisors Helen Barkham, Emily Smith or Emma Pickup from GatenbySanderson on or . Closing date: 9am Thursday 9 May Preliminary interviews: Wednesday 15th May Stakeholder engagement: Wednesday 22 May Final interviews: Thursday 23 May
Mazars is an engine for rapid and consistent career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. About the team Our growing Actuarial team provides a variety of traditional and bespoke actuarial services to our clients including reserving, capital management, actuarial function, Solvency II, Statement of Actuarial Opinion, Pricing and IFRS 17. We also work closely with our external audit team to provide audit services to a wide range of insurance clients. We have worked with insurance companies in personal lines and in the London Market in the UK, Europe, the US, Bermuda and Asia. The wider Advisory & Consulting Service Line is a rapidly growing, award winning, global group of successful teams working together to present a go-to-market differentiator whilst delivering the highest quality of work for our clients. You will be joining 600+ specialists across a variety of sectors including Financial Services, Industry & Services, and Public Services with consultative expertise in Risk & Management Consulting, Internal Audit, Actuarial and all aspects of the Tech & Digital space. Our Advisory teams are at the forefront of large international infrastructure projects, global M&A transactions, high-profile forensic investigations, business valuations, corporate restructuring and creditor advisory services; all with the aim of adding value to clients by finding solutions to a range of financial issues as one collaborative team. About the role Directors play a key role in the delivery of our firm's strategic objectives: Seize our market opportunities; Develop Mazars as a purposeful firm; and Be best in class at what we do. We are looking for a Director who can lead projects in the key service areas of Audit Support and Reserving. We would like the successful candidate to attain "Responsible Individual" status with final signing responsibility for projects within 12 months of joining the firm. What are we looking for? A Qualified Actuary Have experience of managing teams and projects; Have strong technical skills; Demonstrate attention to detail; and Place high value on the importance of quality. About Mazars Mazars is a leading international professional services firm delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing and consulting. We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action. At Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact so that everyone can reach their full potential. Flexibility We are keen to provide our staff with a structure of work that fits their needs. We are happy to meet candidates seeking a wide variety of working set ups including: Full-time; Part-time; Seasonal (winter) based contracts; and Reduced hours in summer months. While we believe in the benefits of spending time together in person, our team split their time between working from home and in our offices. We are happy to discuss with candidates what balance would work best for them. Being inclusive is core to our culture at Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approachclick here Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application.
Apr 20, 2024
Full time
Mazars is an engine for rapid and consistent career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. About the team Our growing Actuarial team provides a variety of traditional and bespoke actuarial services to our clients including reserving, capital management, actuarial function, Solvency II, Statement of Actuarial Opinion, Pricing and IFRS 17. We also work closely with our external audit team to provide audit services to a wide range of insurance clients. We have worked with insurance companies in personal lines and in the London Market in the UK, Europe, the US, Bermuda and Asia. The wider Advisory & Consulting Service Line is a rapidly growing, award winning, global group of successful teams working together to present a go-to-market differentiator whilst delivering the highest quality of work for our clients. You will be joining 600+ specialists across a variety of sectors including Financial Services, Industry & Services, and Public Services with consultative expertise in Risk & Management Consulting, Internal Audit, Actuarial and all aspects of the Tech & Digital space. Our Advisory teams are at the forefront of large international infrastructure projects, global M&A transactions, high-profile forensic investigations, business valuations, corporate restructuring and creditor advisory services; all with the aim of adding value to clients by finding solutions to a range of financial issues as one collaborative team. About the role Directors play a key role in the delivery of our firm's strategic objectives: Seize our market opportunities; Develop Mazars as a purposeful firm; and Be best in class at what we do. We are looking for a Director who can lead projects in the key service areas of Audit Support and Reserving. We would like the successful candidate to attain "Responsible Individual" status with final signing responsibility for projects within 12 months of joining the firm. What are we looking for? A Qualified Actuary Have experience of managing teams and projects; Have strong technical skills; Demonstrate attention to detail; and Place high value on the importance of quality. About Mazars Mazars is a leading international professional services firm delivering exceptional quality in audit, accounting, tax, financial advisory, outsourcing and consulting. We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action. At Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact so that everyone can reach their full potential. Flexibility We are keen to provide our staff with a structure of work that fits their needs. We are happy to meet candidates seeking a wide variety of working set ups including: Full-time; Part-time; Seasonal (winter) based contracts; and Reduced hours in summer months. While we believe in the benefits of spending time together in person, our team split their time between working from home and in our offices. We are happy to discuss with candidates what balance would work best for them. Being inclusive is core to our culture at Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approachclick here Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application.
Ernest Gordon Recruitment Limited
Accrington, Lancashire
Administrator / Sales Assistant (Eco) 23,400 (OTE 30,000) + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Are you an administrator, with experience working with detailed paperwork, looking for exciting role where you will be advising a range of customers on services to improve their energy efficiency, nurturing warm leads and earning fantastic commission in reward? Do you want to develop your communication and administrative skills, to make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales assistant with an outspoken and positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The Role: Generate effective inbound and outbound sales calls Qualify leads for survey based on predetermined criteria Communicate with clients and assessors, ensuring that communication is kept throughout a project Ensure all documentation and administration is kept up to date, through logging data accurately The Person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 20, 2024
Full time
Administrator / Sales Assistant (Eco) 23,400 (OTE 30,000) + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Are you an administrator, with experience working with detailed paperwork, looking for exciting role where you will be advising a range of customers on services to improve their energy efficiency, nurturing warm leads and earning fantastic commission in reward? Do you want to develop your communication and administrative skills, to make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales assistant with an outspoken and positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The Role: Generate effective inbound and outbound sales calls Qualify leads for survey based on predetermined criteria Communicate with clients and assessors, ensuring that communication is kept throughout a project Ensure all documentation and administration is kept up to date, through logging data accurately The Person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Position: Customer Service Advisor Location: Working from Home Salary: Salary: 11.56ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: Monday: 8:30 - 17:30 and Tuesday to Friday: 8:30 - 16:15. Totalling 37.5 hours per week. Monday: 9:00 - 18:00 and Tuesday to Friday: 9:00 - 16:45. Totalling 37.5 hours per week. Training hours will be: 8:30 - 16:30 Monday to Friday. Start date: 13/05/2024 Type: Temporary until approximately 27th September Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries. Ensuring every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service. This is a remote working opportunity that will require individuals to have a secure and private workspace with reliable internet connectivity, all equipment will be provided for the duration of the assignment. Customer focus Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the TV Licensing Customer Service Advisor team. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression. So, what can you expect as a Customer Service Advisor? You'll be receiving incoming calls and dealing with a variety of requests and queries from over 75s TV Licensing customers or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer's address details. We'll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you'll need to use your empathy and understanding of the type of people you're dealing with. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence. General skills You will have: -The ability and motivation to work to set key performance indicators (KPls) and performance targets -The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important -The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines - Excellent communication - oral and written and a good telephone manner - Excellent listening skills - An ability to be empathetic to the customer - Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem -Ability to work between multiple operating systems -Basic computer literacy and keyboard skills - A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet - A secure and private workspace with reliable internet connectivity Personal traits As a Customer Service Advisor you will be: - Efficient and accurate in your work - Positive and approachable in your manner - A good team player - Enthusiasm to develop your skills and knowledge - Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: - Work from home in a secure and private workspace - Complete telephony, digital and admin-based tasks to service customer queries - Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in - Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times - As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression - Take ownership of customer problems, solving them at first point of contact and escalate when required - Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day - Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in. - Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues - Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business Qualifications/Licences/Certifications/Experience - No formal qualifications or certificates required - Basic Maths, English and computer skills are required Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs Desirable: - Customer service experience, face-to-face or over the phone in any capacity Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apr 20, 2024
Seasonal
Position: Customer Service Advisor Location: Working from Home Salary: Salary: 11.56ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: Monday: 8:30 - 17:30 and Tuesday to Friday: 8:30 - 16:15. Totalling 37.5 hours per week. Monday: 9:00 - 18:00 and Tuesday to Friday: 9:00 - 16:45. Totalling 37.5 hours per week. Training hours will be: 8:30 - 16:30 Monday to Friday. Start date: 13/05/2024 Type: Temporary until approximately 27th September Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries. Ensuring every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service. This is a remote working opportunity that will require individuals to have a secure and private workspace with reliable internet connectivity, all equipment will be provided for the duration of the assignment. Customer focus Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the TV Licensing Customer Service Advisor team. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression. So, what can you expect as a Customer Service Advisor? You'll be receiving incoming calls and dealing with a variety of requests and queries from over 75s TV Licensing customers or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer's address details. We'll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you'll need to use your empathy and understanding of the type of people you're dealing with. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence. General skills You will have: -The ability and motivation to work to set key performance indicators (KPls) and performance targets -The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important -The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines - Excellent communication - oral and written and a good telephone manner - Excellent listening skills - An ability to be empathetic to the customer - Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem -Ability to work between multiple operating systems -Basic computer literacy and keyboard skills - A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet - A secure and private workspace with reliable internet connectivity Personal traits As a Customer Service Advisor you will be: - Efficient and accurate in your work - Positive and approachable in your manner - A good team player - Enthusiasm to develop your skills and knowledge - Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: - Work from home in a secure and private workspace - Complete telephony, digital and admin-based tasks to service customer queries - Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in - Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times - As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression - Take ownership of customer problems, solving them at first point of contact and escalate when required - Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day - Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in. - Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues - Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business Qualifications/Licences/Certifications/Experience - No formal qualifications or certificates required - Basic Maths, English and computer skills are required Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs Desirable: - Customer service experience, face-to-face or over the phone in any capacity Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
English Teacher Start date: September 2024 or as soon as possible Location: Ark Alexandra Academy, Hastings, East Sussex Salary: Ark Outside London Main/Upper Pay Scales: £30,570 to £48,390 + up to £5k relocation package & potential TLR for the right candidate Hours: Full-time Contract: Permanent Closing date: 9.00am on 03 May 2024 The school reserves the right to withdraw this advert if a suitable candidate is appointed before the closing date. Applicants are strongly encouraged to apply early for this role to avoid disappointment. We are excited to welcome applications from enthusiastic English teachers to join our dynamic and supportive team. This role would be suitable for an experienced qualified teacher or an Early Career Teacher (ECT) looking to start their career in a secondary school setting after completing their training placements. Join us as we make a difference in the lives of our students and help them unlock their full potential. Our successful English department is supported by the Ark Network English Advisor who, along with the Head of Department coaches and co-plans with teachers. We invest in our teachers by providing regular coaching, career planning and weekly training sessions. The department follows the English Mastery curriculum at Key Stage 3. Our students study challenging literary heritage texts alongside a structured grammar and Reading for Pleasure programme. At Key Stage 4, students follow the AQA syllabus for English Language and English Literature. We are proud of our seven-year curriculum map; the skills and knowledge students learn at KS3 and KS4 prepare them for the challenge of A-Level English Literature, a popular choice for our Sixth Form students. The successful candidate will have the opportunity to inspire and educate young minds, encouraging a love for English language and literature. For more information please read the job description and person specification in the information pack available for download. We're looking for an individual who: Can lead by example, through outstanding practice and professionalism Can deliver engaging and interactive lessons to students, fostering a positive and inclusive learning environment Can articulate a love of their subject Is able to communicate effectively with students of all abilities Cares about students, their learning, and their futures Can manage behaviour effectively to create a safe, respectful and nurturing environment so that students can focus on learning Is committed to their own personal development and to collaborative, consultative working Our School: Ark Alexandra is a large secondary academy with a Sixth Form provision in Hastings, East Sussex and is the largest secondary in the successful Ark network. A popular school that is heavily over-subscribed, we have grown to have over 1,600 students this year. Our school is on an exciting rapid upward trajectory. From September 2024, Ark Alexandra will operate as one school across two 6FE campuses. This creates the dual benefit of working within a small school family setting, whilst providing unique opportunities for growth, development and career opportunities that exist in a large school model. We take a traditional and research-based approach to education with a primacy placed on cognitive science, scholarship and what the best schools do. We are a no-nonsense school where staff can focus their efforts on teaching great lessons. Our focus on extra-curricular activities including DofE, Cadets and rewards trips ensures our students benefit from a range of exciting opportunities. Ark Alexandra works closely with our feeder primary schools, Ark Blacklands, Ark Little Ridge and Ark Castledown, all of which have exceptional leadership graded as Outstanding by Ofsted, with Blacklands and Little Ridge being graded Outstanding in all areas. As a Church of England school, our values of faith, excellence and kindness underpin everything that we do. We have an inclusive admissions policy that welcomes, without preference, students of all faith and none. Our vision is to create a truly great school for the young people in Hastings. We believe that everyone deserves to be accepted, included, and empowered to live a purposeful and fulfilling life. What we offer: Salary higher than the national pay scales Twice as many training days as standard and network-wide events with Ark colleagues, held by the best minds in education Weekly staff training designed to meet the needs of the school Coaching for every teacher Protected co-planning time Access to the high-quality, professional development, including nationally recognised qualifications such as the NPQML and NPQSL Opportunities to collaborate with colleagues across the network At Ark Alexandra in Hastings, we are committed to helping staff with relocation. In addition to offering up to £5,000 we can help you make a smooth transition into our school and sea-side community. We recognise the challenges of moving to a new area, and as such we offer: Information on local housing options, and connections to good property agents Advise on school enrolment for staff members' children Additionally, we foster a welcoming environment by connecting new employees with existing staff members who can offer guidance on settling into the community of Hastings The school's commitment to supporting the relocation process reflects our dedication to creating a supportive and inclusive work environment for all staff members. How to apply: Please click 'apply' on the website you are visiting to complete an online application form. Please note: we are unable to accept applications via CV. We will also be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response. Early application is strongly encouraged. You will be able to pause, save and log back in to complete your application up until the vacancy closes. If you're interested in further information about our school, please visit our website - or to find out more about Ark Schools, please read Why Join an Ark School? from available for download from the application website. To arrange an informal conversation about the role or an informal visit, please contact HR on Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link .
Apr 20, 2024
Full time
English Teacher Start date: September 2024 or as soon as possible Location: Ark Alexandra Academy, Hastings, East Sussex Salary: Ark Outside London Main/Upper Pay Scales: £30,570 to £48,390 + up to £5k relocation package & potential TLR for the right candidate Hours: Full-time Contract: Permanent Closing date: 9.00am on 03 May 2024 The school reserves the right to withdraw this advert if a suitable candidate is appointed before the closing date. Applicants are strongly encouraged to apply early for this role to avoid disappointment. We are excited to welcome applications from enthusiastic English teachers to join our dynamic and supportive team. This role would be suitable for an experienced qualified teacher or an Early Career Teacher (ECT) looking to start their career in a secondary school setting after completing their training placements. Join us as we make a difference in the lives of our students and help them unlock their full potential. Our successful English department is supported by the Ark Network English Advisor who, along with the Head of Department coaches and co-plans with teachers. We invest in our teachers by providing regular coaching, career planning and weekly training sessions. The department follows the English Mastery curriculum at Key Stage 3. Our students study challenging literary heritage texts alongside a structured grammar and Reading for Pleasure programme. At Key Stage 4, students follow the AQA syllabus for English Language and English Literature. We are proud of our seven-year curriculum map; the skills and knowledge students learn at KS3 and KS4 prepare them for the challenge of A-Level English Literature, a popular choice for our Sixth Form students. The successful candidate will have the opportunity to inspire and educate young minds, encouraging a love for English language and literature. For more information please read the job description and person specification in the information pack available for download. We're looking for an individual who: Can lead by example, through outstanding practice and professionalism Can deliver engaging and interactive lessons to students, fostering a positive and inclusive learning environment Can articulate a love of their subject Is able to communicate effectively with students of all abilities Cares about students, their learning, and their futures Can manage behaviour effectively to create a safe, respectful and nurturing environment so that students can focus on learning Is committed to their own personal development and to collaborative, consultative working Our School: Ark Alexandra is a large secondary academy with a Sixth Form provision in Hastings, East Sussex and is the largest secondary in the successful Ark network. A popular school that is heavily over-subscribed, we have grown to have over 1,600 students this year. Our school is on an exciting rapid upward trajectory. From September 2024, Ark Alexandra will operate as one school across two 6FE campuses. This creates the dual benefit of working within a small school family setting, whilst providing unique opportunities for growth, development and career opportunities that exist in a large school model. We take a traditional and research-based approach to education with a primacy placed on cognitive science, scholarship and what the best schools do. We are a no-nonsense school where staff can focus their efforts on teaching great lessons. Our focus on extra-curricular activities including DofE, Cadets and rewards trips ensures our students benefit from a range of exciting opportunities. Ark Alexandra works closely with our feeder primary schools, Ark Blacklands, Ark Little Ridge and Ark Castledown, all of which have exceptional leadership graded as Outstanding by Ofsted, with Blacklands and Little Ridge being graded Outstanding in all areas. As a Church of England school, our values of faith, excellence and kindness underpin everything that we do. We have an inclusive admissions policy that welcomes, without preference, students of all faith and none. Our vision is to create a truly great school for the young people in Hastings. We believe that everyone deserves to be accepted, included, and empowered to live a purposeful and fulfilling life. What we offer: Salary higher than the national pay scales Twice as many training days as standard and network-wide events with Ark colleagues, held by the best minds in education Weekly staff training designed to meet the needs of the school Coaching for every teacher Protected co-planning time Access to the high-quality, professional development, including nationally recognised qualifications such as the NPQML and NPQSL Opportunities to collaborate with colleagues across the network At Ark Alexandra in Hastings, we are committed to helping staff with relocation. In addition to offering up to £5,000 we can help you make a smooth transition into our school and sea-side community. We recognise the challenges of moving to a new area, and as such we offer: Information on local housing options, and connections to good property agents Advise on school enrolment for staff members' children Additionally, we foster a welcoming environment by connecting new employees with existing staff members who can offer guidance on settling into the community of Hastings The school's commitment to supporting the relocation process reflects our dedication to creating a supportive and inclusive work environment for all staff members. How to apply: Please click 'apply' on the website you are visiting to complete an online application form. Please note: we are unable to accept applications via CV. We will also be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response. Early application is strongly encouraged. You will be able to pause, save and log back in to complete your application up until the vacancy closes. If you're interested in further information about our school, please visit our website - or to find out more about Ark Schools, please read Why Join an Ark School? from available for download from the application website. To arrange an informal conversation about the role or an informal visit, please contact HR on Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark's safer recruitment process, please click this link .
WHAT YOU'LL DO As Talent Acquisition Senior Specialist in the EMESA Global Services Recruiting team, you will be responsible for the full lifecycle of recruiting activities for a diverse range of roles in our Global Services and Global Specialty Businesses teams. In partnership with other key members of the GS Recruiting team, you will manage the sourcing, screening, interviewing, and offers for all candidates in a multi-faceted regional setting. You will be responsible for maintaining high quality standards and delivering a positive experience for all candidates and stakeholders at each phase of the recruiting process. To successfully lead the internal and external recruiting efforts, you possess excellent communication, relationship, and process management skills and build positive and lasting partnerships with internal hiring managers, the GS/GSB HR Teams, HR in local offices, and other stakeholders. Please note that this role has a strong focus on hiring in the Middle East, including the Kingdom of Saudi Arabia, so Arabic language and experience hiring in the region is preferred. YOU'RE GOOD AT In order to successfully lead the internal and external full lifecycle recruiting efforts, you will have excellent relationship and process management skills and be effective in building lasting partnerships with Hiring managers, the respective HR Teams, HR in local offices and 3rd parties (if applicable). Areas of ownership for you include: Full lifecycle management of vacancies across a diverse range of industries and corporate functions within the EMESA region with primary focus on the Middle East region and Africa, Specialty Business roles, such as Knowledge & Research businesses and additional business teams as required Manage key stakeholder relationships as a trusted partner and valued advisor, building a deep understanding of their business, function knowledge and/or technical skills, role requirements and desired candidate profiles Leveraging internal talent sources to drive mobility, employee referrals and alumni engagement in the region Identify high quality candidates through the proactive identification of candidates via direct channels, job postings, social media, web sourcing, talent mapping, vendors, networking & innovative sourcing techniques Conduct first round interviews for all suitable candidates, providing a competency based assessment and fact-based candidate recommendation Build talent pipelines to fill current and future roles to drive improvements in quality and time to hire Manage recruitment campaigns for any volume hiring needs or brand building events Utilize the applicant tracking system to actively track, manage and report on candidate pipelines to enhance stakeholder communication and ensure effective process management Articulation of the global talent brand and candidate value proposition to talent in the region and talent markets in individual countries Support the regional recruitment strategy by contributing to and implementing regional initiatives to global projects; locally identify and implement improvements creatively Manage and improve the candidate experience through efficient process management and continuous communication Review key metrics and performance measures for the region such as time to hire, cost per hire and quality of hire, and recommend enhancements wherever possible Ensure global best practices are embedded in the region to drive operational effectiveness through process improvements and the ongoing coaching and mentoring of hiring managers Partner and collaborate closely with the regions HR and systems Recruiting teams to enhance the quality of hiring decisions YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's Degree with high academic achievement required 3-5 years of recruitment/talent acquisition experience in international markets and matrixed organizations Understanding of market talent pools, sourcing channels, hiring trends, cultural norms, compensation benchmarks Full lifecycle recruitment and/or agency recruiting experience Strong behavioural and competency based interviewing experience required Other Deep knowledge and proven success of utilizing LinkedIn Recruiter for successful talent engagement and pipelining Well versed with Applicant Tracking Systems, recruiting analytics tools, and digital communication tools like Trello, Slack, Sharepoint Clear and effective written and verbal communication skills in English; Arabic language/s will be an advantage Strong proficiency with Microsoft Suite Experience in the Middle East market strongly preferred Ability to be responsive and effective in a fast-paced yet consensus-driven corporate culture, to multitask and operate effectively in a matrix organization Experience building internal network with senior leaders and advising senior stakeholders as subject matter expert Ability to drive efficient processes and show operational effectiveness YOU'LL WORK WITH The Global Recruiting team works closely with GS and GSB business units to attract and select top talent across every region and globally through: Best in class recruiting excellence, innovative sourcing, and an engaging talent brand. In this role you will work closely with the Middle East systems team, including Talent Acquisition, HR, mobility, and the various business leads and corresponding consulting teams.
Apr 20, 2024
Full time
WHAT YOU'LL DO As Talent Acquisition Senior Specialist in the EMESA Global Services Recruiting team, you will be responsible for the full lifecycle of recruiting activities for a diverse range of roles in our Global Services and Global Specialty Businesses teams. In partnership with other key members of the GS Recruiting team, you will manage the sourcing, screening, interviewing, and offers for all candidates in a multi-faceted regional setting. You will be responsible for maintaining high quality standards and delivering a positive experience for all candidates and stakeholders at each phase of the recruiting process. To successfully lead the internal and external recruiting efforts, you possess excellent communication, relationship, and process management skills and build positive and lasting partnerships with internal hiring managers, the GS/GSB HR Teams, HR in local offices, and other stakeholders. Please note that this role has a strong focus on hiring in the Middle East, including the Kingdom of Saudi Arabia, so Arabic language and experience hiring in the region is preferred. YOU'RE GOOD AT In order to successfully lead the internal and external full lifecycle recruiting efforts, you will have excellent relationship and process management skills and be effective in building lasting partnerships with Hiring managers, the respective HR Teams, HR in local offices and 3rd parties (if applicable). Areas of ownership for you include: Full lifecycle management of vacancies across a diverse range of industries and corporate functions within the EMESA region with primary focus on the Middle East region and Africa, Specialty Business roles, such as Knowledge & Research businesses and additional business teams as required Manage key stakeholder relationships as a trusted partner and valued advisor, building a deep understanding of their business, function knowledge and/or technical skills, role requirements and desired candidate profiles Leveraging internal talent sources to drive mobility, employee referrals and alumni engagement in the region Identify high quality candidates through the proactive identification of candidates via direct channels, job postings, social media, web sourcing, talent mapping, vendors, networking & innovative sourcing techniques Conduct first round interviews for all suitable candidates, providing a competency based assessment and fact-based candidate recommendation Build talent pipelines to fill current and future roles to drive improvements in quality and time to hire Manage recruitment campaigns for any volume hiring needs or brand building events Utilize the applicant tracking system to actively track, manage and report on candidate pipelines to enhance stakeholder communication and ensure effective process management Articulation of the global talent brand and candidate value proposition to talent in the region and talent markets in individual countries Support the regional recruitment strategy by contributing to and implementing regional initiatives to global projects; locally identify and implement improvements creatively Manage and improve the candidate experience through efficient process management and continuous communication Review key metrics and performance measures for the region such as time to hire, cost per hire and quality of hire, and recommend enhancements wherever possible Ensure global best practices are embedded in the region to drive operational effectiveness through process improvements and the ongoing coaching and mentoring of hiring managers Partner and collaborate closely with the regions HR and systems Recruiting teams to enhance the quality of hiring decisions YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's Degree with high academic achievement required 3-5 years of recruitment/talent acquisition experience in international markets and matrixed organizations Understanding of market talent pools, sourcing channels, hiring trends, cultural norms, compensation benchmarks Full lifecycle recruitment and/or agency recruiting experience Strong behavioural and competency based interviewing experience required Other Deep knowledge and proven success of utilizing LinkedIn Recruiter for successful talent engagement and pipelining Well versed with Applicant Tracking Systems, recruiting analytics tools, and digital communication tools like Trello, Slack, Sharepoint Clear and effective written and verbal communication skills in English; Arabic language/s will be an advantage Strong proficiency with Microsoft Suite Experience in the Middle East market strongly preferred Ability to be responsive and effective in a fast-paced yet consensus-driven corporate culture, to multitask and operate effectively in a matrix organization Experience building internal network with senior leaders and advising senior stakeholders as subject matter expert Ability to drive efficient processes and show operational effectiveness YOU'LL WORK WITH The Global Recruiting team works closely with GS and GSB business units to attract and select top talent across every region and globally through: Best in class recruiting excellence, innovative sourcing, and an engaging talent brand. In this role you will work closely with the Middle East systems team, including Talent Acquisition, HR, mobility, and the various business leads and corresponding consulting teams.
Post: Head of Finance Team: Finance Reports to: Director Line management of: Finance Manager, Finance Assistant Contract: Full time, permanent Location: Predominantly office-based, opportunity for flexible working Salary: £50,000 - 60,000 (dependent on experience) Holiday: 25 days per year plus bank holidays Pension: 6% employer and 2% employee The Photographers' Gallery The Photographers' Gallery explores how photography is connecting, captivating and radically changing our world today. The Gallery's programme and spaces - from exhibitions, talks, workshops and digital platforms to the galleries, shop and café - all explore the beauty, complexity and future of photography. Right outside the Gallery, the best of contemporary photography is shown for free, day and night, in Soho Photography Quarter. On the borders of busy Oxford Street and vibrant Soho, the Gallery is home to photography experts, novices and the photo-curious; artists and students; locals, tourists and passers-by; and an enthusiastic and committed staff team. Read more: The Finance The Finance team includes the Head of Finance, Finance Manager and Finance Assistant. The team deals with all aspects of financial management and statutory governance for The Photographers' Gallery Ltd (TPG) and The Photographers' Gallery Enterprise Ltd (TPGE) with a combined annual turnover of circa £4.5m. About this role The Head of Finance is a newly created post, following a period of review and refresh in Gallery operations. The role supports the Director to deliver the Gallery's strategic ambitions with accountability for ensuring effective, and value-led, delivery of all financial, human resources (HR), legal and governance related activity. Close collaboration with the new Head of Operations and Enterprise (to be recruited in autumn 2024) is essential to drive revenue generation and enhance the visitor experience, while also delivering effective IT systems and HR, with the support of external specialists. The Head of Finance reports to the Director and is a member of the Executive Management Team. The role is the Executive lead for the Finance and General Purposes Committee and actively collaborates with the Board of Trustees to ensure seamless communication and alignment across the Gallery's objectives. Main responsibilities: To oversee all areas of financial planning, budgeting and forecasting to ensure optimal use of resources and achievement of key strategic and financial objectives of the Gallery. To provide financial analysis to support strategic decision-making and mitigate risks. To collaborate with other departments in the Gallery to guide financial operations, evaluate investments, manage HR, and comply with legal and statutory regulation and compliance. To foster a culture of good financial practice to drive organisational success, through effective communication and leadership skills. To deliver an effective IT infrastructure, working with consultants as required, to ensure effective ways of working, support for visitors and an ability to deliver timely and accurate management information. Outline of key tasks Financial Management Lead strategic and business planning initiatives, including the annual budget programme, and assist in funding applications with input across the management teams. Be responsible for all business, financial and governance aspects of the Gallery, including tax and audit, risk management and legal, with the aid of external professional support where required. Act as Company Secretary for the Charity and its commercial businesses. Be a key liaison for external stakeholders, including Arts Council England, HMRC, banks, contractors and advisors. Support the Finance and other teams in developing budgets, forecasts, risks, and manage stakeholder presentation of these (including to Committees and the Board of Trustees) Oversee financial and contract information for HR-related activity, including pay, employment policies, recruitment and staff contracts. Work with external HR consultants to ensure compliance with employment laws and regulations, as well as to develop and implement effective HR policies and practices. Provide modelling and financial support and guidance for TPGE commercial activities overseen by the Head of Operations and Enterprise Support the Director in determining appropriate financial and company structures to deliver the Gallery's objectives. Manage the internal and external audit process. Work with the Head of Operations and Enterprise in maintaining IT systems and infrastructure, ensuring compliance with data protection regulations and cybersecurity best practices. Financial procedures, oversight, and reporting: Manage TPG's financial operations in line with charity accounting procedures and SORP regulations. Maintain a 3-5-year business plan aligned with the Gallery's objectives and values. Improve and utilise financial accounting software to make financial processes and reporting as simple and transparent as possible. Oversee payroll and ensure compliance, pensions, with VAT, PAYE, and other relevant statutory submissions. Oversee monthly reconciliation of Bank, control and balance sheet accounts. Submit quarterly VAT returns. Manage relationships with external stakeholders such as banks, HMRC, Charity Commission, auditors and tax advisors. Oversee ad hoc reporting, projects and collaboration with other departments. Operational oversight and management: Inspire and lead a small finance team, supporting continuous professional development. Collaborate closely with the Head of Operations and Enterprise (to be appointed Autumn 2024) and the broader leadership team, to oversee the operational management of Gallery staff and the building. Implement and enforce financial policies and procedures to optimise efficiency and effectiveness. Liaise with external vendors and service providers to maintain the Gallery's infrastructure and services. Additionally, team members are encouraged to support the Gallery's broader values and activity, by joining one or more voluntary working groups such as the Staff Forum; Equalities, Diversity & Inclusion taskforce; Environmental Working Group; by contributing to staff/team meetings; and through attending training sessions. Person specification (to include but not limited to): The successful candidate will possess proven and considerable experience in business, financial and team leadership, particularly within the creative or charity sectors. Ideal experience/skills: Professional accounting qualification (ACA/ACCA/CIMA or equivalent) with post-qualification experience of leading a diverse team. Experience in financial management within creative/charity sectors. Experience of operating in resource-constrained environments to deliver objectives creatively with an open and curious approach to change. Strong regulatory compliance skills and experience of managing relationships with statutory bodies. Ability to contribute to strategic planning and align financial objectives with organisational goals. Leadership experience, including managing senior staff and fostering team growth. Excellent communication skills for presenting financial information effectively. Experience managing the transition of digitising finance systems in a similar organisation, including implementing new digital ways of working and potentially changing software providers Proven experience in operational management Knowledge of creative sector tax relief and company secretary duties Commitment to Equality, Diversity and Inclusion Familiarity with Access Dimensions, Sage, or similar accounting software and CRM tools Enthusiasm for, or interest in, photography and/or the visual arts Whilst the above person specification offers a useful guide to the experience level expected, we encourage applications from anyone who feels they could bring alternative, equally beneficial skills, experience and perspective to the role. The Photographers' Gallery is committed to equal opportunities and we encourage applications from all persons without discrimination. We particularly welcome applications from people currently under-represented in the arts sector, particularly disabled people, and those from Black, Asian and minority ethnic backgrounds. Any materials provided by you as an applicant will be treated as your Intellectual Property. The Photographers' Gallery will only save such materials as part of recruitment and selection process. To apply please download an application pack from and an Equal Opportunities form. Please note we cannot accept CV-only applications - you must complete the application pack to apply for this role. Please email completed applications to with subject header: Head of Finance Deadline for applications: Monday 29 April 2024, midday Interviews scheduled from: Week 7-10 May 2024
Apr 20, 2024
Full time
Post: Head of Finance Team: Finance Reports to: Director Line management of: Finance Manager, Finance Assistant Contract: Full time, permanent Location: Predominantly office-based, opportunity for flexible working Salary: £50,000 - 60,000 (dependent on experience) Holiday: 25 days per year plus bank holidays Pension: 6% employer and 2% employee The Photographers' Gallery The Photographers' Gallery explores how photography is connecting, captivating and radically changing our world today. The Gallery's programme and spaces - from exhibitions, talks, workshops and digital platforms to the galleries, shop and café - all explore the beauty, complexity and future of photography. Right outside the Gallery, the best of contemporary photography is shown for free, day and night, in Soho Photography Quarter. On the borders of busy Oxford Street and vibrant Soho, the Gallery is home to photography experts, novices and the photo-curious; artists and students; locals, tourists and passers-by; and an enthusiastic and committed staff team. Read more: The Finance The Finance team includes the Head of Finance, Finance Manager and Finance Assistant. The team deals with all aspects of financial management and statutory governance for The Photographers' Gallery Ltd (TPG) and The Photographers' Gallery Enterprise Ltd (TPGE) with a combined annual turnover of circa £4.5m. About this role The Head of Finance is a newly created post, following a period of review and refresh in Gallery operations. The role supports the Director to deliver the Gallery's strategic ambitions with accountability for ensuring effective, and value-led, delivery of all financial, human resources (HR), legal and governance related activity. Close collaboration with the new Head of Operations and Enterprise (to be recruited in autumn 2024) is essential to drive revenue generation and enhance the visitor experience, while also delivering effective IT systems and HR, with the support of external specialists. The Head of Finance reports to the Director and is a member of the Executive Management Team. The role is the Executive lead for the Finance and General Purposes Committee and actively collaborates with the Board of Trustees to ensure seamless communication and alignment across the Gallery's objectives. Main responsibilities: To oversee all areas of financial planning, budgeting and forecasting to ensure optimal use of resources and achievement of key strategic and financial objectives of the Gallery. To provide financial analysis to support strategic decision-making and mitigate risks. To collaborate with other departments in the Gallery to guide financial operations, evaluate investments, manage HR, and comply with legal and statutory regulation and compliance. To foster a culture of good financial practice to drive organisational success, through effective communication and leadership skills. To deliver an effective IT infrastructure, working with consultants as required, to ensure effective ways of working, support for visitors and an ability to deliver timely and accurate management information. Outline of key tasks Financial Management Lead strategic and business planning initiatives, including the annual budget programme, and assist in funding applications with input across the management teams. Be responsible for all business, financial and governance aspects of the Gallery, including tax and audit, risk management and legal, with the aid of external professional support where required. Act as Company Secretary for the Charity and its commercial businesses. Be a key liaison for external stakeholders, including Arts Council England, HMRC, banks, contractors and advisors. Support the Finance and other teams in developing budgets, forecasts, risks, and manage stakeholder presentation of these (including to Committees and the Board of Trustees) Oversee financial and contract information for HR-related activity, including pay, employment policies, recruitment and staff contracts. Work with external HR consultants to ensure compliance with employment laws and regulations, as well as to develop and implement effective HR policies and practices. Provide modelling and financial support and guidance for TPGE commercial activities overseen by the Head of Operations and Enterprise Support the Director in determining appropriate financial and company structures to deliver the Gallery's objectives. Manage the internal and external audit process. Work with the Head of Operations and Enterprise in maintaining IT systems and infrastructure, ensuring compliance with data protection regulations and cybersecurity best practices. Financial procedures, oversight, and reporting: Manage TPG's financial operations in line with charity accounting procedures and SORP regulations. Maintain a 3-5-year business plan aligned with the Gallery's objectives and values. Improve and utilise financial accounting software to make financial processes and reporting as simple and transparent as possible. Oversee payroll and ensure compliance, pensions, with VAT, PAYE, and other relevant statutory submissions. Oversee monthly reconciliation of Bank, control and balance sheet accounts. Submit quarterly VAT returns. Manage relationships with external stakeholders such as banks, HMRC, Charity Commission, auditors and tax advisors. Oversee ad hoc reporting, projects and collaboration with other departments. Operational oversight and management: Inspire and lead a small finance team, supporting continuous professional development. Collaborate closely with the Head of Operations and Enterprise (to be appointed Autumn 2024) and the broader leadership team, to oversee the operational management of Gallery staff and the building. Implement and enforce financial policies and procedures to optimise efficiency and effectiveness. Liaise with external vendors and service providers to maintain the Gallery's infrastructure and services. Additionally, team members are encouraged to support the Gallery's broader values and activity, by joining one or more voluntary working groups such as the Staff Forum; Equalities, Diversity & Inclusion taskforce; Environmental Working Group; by contributing to staff/team meetings; and through attending training sessions. Person specification (to include but not limited to): The successful candidate will possess proven and considerable experience in business, financial and team leadership, particularly within the creative or charity sectors. Ideal experience/skills: Professional accounting qualification (ACA/ACCA/CIMA or equivalent) with post-qualification experience of leading a diverse team. Experience in financial management within creative/charity sectors. Experience of operating in resource-constrained environments to deliver objectives creatively with an open and curious approach to change. Strong regulatory compliance skills and experience of managing relationships with statutory bodies. Ability to contribute to strategic planning and align financial objectives with organisational goals. Leadership experience, including managing senior staff and fostering team growth. Excellent communication skills for presenting financial information effectively. Experience managing the transition of digitising finance systems in a similar organisation, including implementing new digital ways of working and potentially changing software providers Proven experience in operational management Knowledge of creative sector tax relief and company secretary duties Commitment to Equality, Diversity and Inclusion Familiarity with Access Dimensions, Sage, or similar accounting software and CRM tools Enthusiasm for, or interest in, photography and/or the visual arts Whilst the above person specification offers a useful guide to the experience level expected, we encourage applications from anyone who feels they could bring alternative, equally beneficial skills, experience and perspective to the role. The Photographers' Gallery is committed to equal opportunities and we encourage applications from all persons without discrimination. We particularly welcome applications from people currently under-represented in the arts sector, particularly disabled people, and those from Black, Asian and minority ethnic backgrounds. Any materials provided by you as an applicant will be treated as your Intellectual Property. The Photographers' Gallery will only save such materials as part of recruitment and selection process. To apply please download an application pack from and an Equal Opportunities form. Please note we cannot accept CV-only applications - you must complete the application pack to apply for this role. Please email completed applications to with subject header: Head of Finance Deadline for applications: Monday 29 April 2024, midday Interviews scheduled from: Week 7-10 May 2024
Hunter Mason a rapidly growing recruitment agency in the heart of York are actively seeking a Recruitment Administrator duties include: Posting adverts Shortlisting candidates Arranging interviews Sending emails and correspondence Liaising with the wider business Sending requests to the HR team regarding offer letters Any other associated recruitment administration This Recruitment Administrator is an excellent position for someone wanting to move away from the sales aspect of recruitment and into a sustainable business, to support the talent acquisition team. The ideal candidate will have excellent communication skills, will be able to work 100% office based within Doncaster, and will have a strong administrative background. The Recruitment Administrator offers: Salary dependent on Experience 20 days holiday + bank holidays Bonus scheme company contributable pension Free parking
Apr 20, 2024
Full time
Hunter Mason a rapidly growing recruitment agency in the heart of York are actively seeking a Recruitment Administrator duties include: Posting adverts Shortlisting candidates Arranging interviews Sending emails and correspondence Liaising with the wider business Sending requests to the HR team regarding offer letters Any other associated recruitment administration This Recruitment Administrator is an excellent position for someone wanting to move away from the sales aspect of recruitment and into a sustainable business, to support the talent acquisition team. The ideal candidate will have excellent communication skills, will be able to work 100% office based within Doncaster, and will have a strong administrative background. The Recruitment Administrator offers: Salary dependent on Experience 20 days holiday + bank holidays Bonus scheme company contributable pension Free parking
Position: Utility Service Advisor Location: Welwyn Garden City, Herts Salary: £24,000 pro rata +quarterly bonus Contract: Permanent, Part-Time, Monday - Friday / Part-remote / - 20 hours per week Utility Service Advisor: Do you have excellent customer service and administration skills? Are you looking for a part-time role with the opportunity to work part-remote? Maybe you have some experience of the Energy or Utility markets? Although this is not essential. Are you able to multi-task and have excellent attention to detail? Do you possess strong numeracy, problem solving and analytical skills? Are you familiar with Microsoft Excel? Does working for a friendly, highly established organisation, which offers great company perks and career opportunities appeal to you? Maybe you like flexibility in a position and working part-remote up-to 3 days from home (after completion of probation period) appeals to you? If you answer 'YES to some of the above, then please don t delay and get in touch with the smart10 team today Job Role: Our client are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers and will have a very strong sense of using your own initiative and excellent customer service skills. Principle Responsibilities: Manage utility customer service queries to resolution within agreed timescales Resolve utility queries with varying levels of complexity Co-ordinate changes of tenancy Build strong relationships with utility suppliers and internal customers Confirm contract information with suppliers Validate invoices Issue utility contract terminations Resolve any objections that may arise due to supplier changes Participate in any adhoc tasks or projects that may arise Keep up to date with industry changes and update internally Update internal systems accurately with query notes and contract information Requirements Highly customer focused with strong numeracy, problem solving and analytical skills Strong organisational, multi-tasking, prioritisation and attention to detail skills Assertive, determined and self-motivated with a curious mind A natural team player with a desire to ensure team targets are always met Deadline driven Clear and concise written and spoken communication skills Excel proficient A willingness to adapt, be flexible and continuously improve existing processes A thirst for knowledge and keenness to develop through own resourcefulness A 'can do attitude capable of challenging what they re being told by suppliers Advantageous Understanding of the Energy Market Utility customer service experience The successful applicant will play a pivotal role in helping deliver a high level of service to all of our members and should expect a varied and challenging workload but their initiative and perseverance will see them through. Full training and support will be provided for all of the above. Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
Apr 20, 2024
Full time
Position: Utility Service Advisor Location: Welwyn Garden City, Herts Salary: £24,000 pro rata +quarterly bonus Contract: Permanent, Part-Time, Monday - Friday / Part-remote / - 20 hours per week Utility Service Advisor: Do you have excellent customer service and administration skills? Are you looking for a part-time role with the opportunity to work part-remote? Maybe you have some experience of the Energy or Utility markets? Although this is not essential. Are you able to multi-task and have excellent attention to detail? Do you possess strong numeracy, problem solving and analytical skills? Are you familiar with Microsoft Excel? Does working for a friendly, highly established organisation, which offers great company perks and career opportunities appeal to you? Maybe you like flexibility in a position and working part-remote up-to 3 days from home (after completion of probation period) appeals to you? If you answer 'YES to some of the above, then please don t delay and get in touch with the smart10 team today Job Role: Our client are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers and will have a very strong sense of using your own initiative and excellent customer service skills. Principle Responsibilities: Manage utility customer service queries to resolution within agreed timescales Resolve utility queries with varying levels of complexity Co-ordinate changes of tenancy Build strong relationships with utility suppliers and internal customers Confirm contract information with suppliers Validate invoices Issue utility contract terminations Resolve any objections that may arise due to supplier changes Participate in any adhoc tasks or projects that may arise Keep up to date with industry changes and update internally Update internal systems accurately with query notes and contract information Requirements Highly customer focused with strong numeracy, problem solving and analytical skills Strong organisational, multi-tasking, prioritisation and attention to detail skills Assertive, determined and self-motivated with a curious mind A natural team player with a desire to ensure team targets are always met Deadline driven Clear and concise written and spoken communication skills Excel proficient A willingness to adapt, be flexible and continuously improve existing processes A thirst for knowledge and keenness to develop through own resourcefulness A 'can do attitude capable of challenging what they re being told by suppliers Advantageous Understanding of the Energy Market Utility customer service experience The successful applicant will play a pivotal role in helping deliver a high level of service to all of our members and should expect a varied and challenging workload but their initiative and perseverance will see them through. Full training and support will be provided for all of the above. Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
Customer Service Advisor Location: Wrotham Salary: GBP25,000 - GBP26,000 per year Hours: Monday - Friday, 8am - 5pm. You must work every 1 in 3 Saturdays from 9am - 4pm. Job type: Full-time, permanent Must be a car driver! Bridge Recruitment are helping one of our well-established clients recruit for an experienced Customer Service Advisor to join their ever-expanding team. You will be reporting to the Customer Service Supervisor and Head of Customer Service. Responsibilities of the Customer Service Advisor: Give technical/service advice on the telephone to our customers. Organise and arrange Service Engineer/Agent call-outs as necessary and ensure all information is recorded on their systems. Check previous history on calls and ensure all paperwork is complete. Pursue Engineer/Service Agents where necessary to ensure the customer is contacted within specified times. Follow-up on problem customers through Engineer/Service Agents to ensure call-out has been completed and problem solved. Recognise and report extreme/genuine complaint cases and escalate to the Helpline Supervisor. Respond to customer letters/emails providing appropriate technical/service advice. Check engineer job reports on the computer. Requirements of the Customer Service Advisor: Must have at least 3-5 years' experience within a similar role. Must be able to handle challenging calls and remain calm under pressure Excellent communication skills at all levels (both written and verbal) Good organizational skills. Must be able to work as part of a team and own initiative. If you feel like you meet the above criteria for the Customer Service Advisor role, then please apply now!
Apr 20, 2024
Full time
Customer Service Advisor Location: Wrotham Salary: GBP25,000 - GBP26,000 per year Hours: Monday - Friday, 8am - 5pm. You must work every 1 in 3 Saturdays from 9am - 4pm. Job type: Full-time, permanent Must be a car driver! Bridge Recruitment are helping one of our well-established clients recruit for an experienced Customer Service Advisor to join their ever-expanding team. You will be reporting to the Customer Service Supervisor and Head of Customer Service. Responsibilities of the Customer Service Advisor: Give technical/service advice on the telephone to our customers. Organise and arrange Service Engineer/Agent call-outs as necessary and ensure all information is recorded on their systems. Check previous history on calls and ensure all paperwork is complete. Pursue Engineer/Service Agents where necessary to ensure the customer is contacted within specified times. Follow-up on problem customers through Engineer/Service Agents to ensure call-out has been completed and problem solved. Recognise and report extreme/genuine complaint cases and escalate to the Helpline Supervisor. Respond to customer letters/emails providing appropriate technical/service advice. Check engineer job reports on the computer. Requirements of the Customer Service Advisor: Must have at least 3-5 years' experience within a similar role. Must be able to handle challenging calls and remain calm under pressure Excellent communication skills at all levels (both written and verbal) Good organizational skills. Must be able to work as part of a team and own initiative. If you feel like you meet the above criteria for the Customer Service Advisor role, then please apply now!
Are you a Customer Service Advisor working in the Hull area and looking to work for a large business with plenty of career opportunities? Are employee benefits important to you as well as continued training and development? Following a period of growth, our client is looking for an additional Customer Service Advisor to join their team. They invest a lot in their employees with training, support and personal development as well as offering the opportunity to work in a modern open-plan office with free car parking available. What the job involves Working in this busy and outgoing team you will be speaking to customers over the phone and via email. Dealing with any queries as well as taking payments. Building long-lasting relationships with your customers and internal colleagues Working with your customer to make sure that they work within agreed credit limits and payment terms. Skills required Excellent customer service and communication skills, both written and verbal. Previous experience in a fast-paced role from within a face-to-face or contact centre environment. An assertive and empathetic nature The drive to deliver results for the business. Self-managed and able to work on your own initiative. Good computer skills, specifically Excel as you will be working on a variety of Excel reports as well as SAGE. Other information This is a full-time position working Monday to Friday (40 hours) to work around core business hours typically between 8.30am to 5pm with 30 minutes lunch (but you could start and finish earlier if preferred), there is free car parking available on site along with a number of other employee benefits, which include Perkbox Style Discount Scheme, Uniform (Hoodie and T-shirt), mental health 1st aiders, study support for the right candidates and modern office space. This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
Apr 20, 2024
Full time
Are you a Customer Service Advisor working in the Hull area and looking to work for a large business with plenty of career opportunities? Are employee benefits important to you as well as continued training and development? Following a period of growth, our client is looking for an additional Customer Service Advisor to join their team. They invest a lot in their employees with training, support and personal development as well as offering the opportunity to work in a modern open-plan office with free car parking available. What the job involves Working in this busy and outgoing team you will be speaking to customers over the phone and via email. Dealing with any queries as well as taking payments. Building long-lasting relationships with your customers and internal colleagues Working with your customer to make sure that they work within agreed credit limits and payment terms. Skills required Excellent customer service and communication skills, both written and verbal. Previous experience in a fast-paced role from within a face-to-face or contact centre environment. An assertive and empathetic nature The drive to deliver results for the business. Self-managed and able to work on your own initiative. Good computer skills, specifically Excel as you will be working on a variety of Excel reports as well as SAGE. Other information This is a full-time position working Monday to Friday (40 hours) to work around core business hours typically between 8.30am to 5pm with 30 minutes lunch (but you could start and finish earlier if preferred), there is free car parking available on site along with a number of other employee benefits, which include Perkbox Style Discount Scheme, Uniform (Hoodie and T-shirt), mental health 1st aiders, study support for the right candidates and modern office space. This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
About the role Mercedes-Benz of Watford is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 20, 2024
Full time
About the role Mercedes-Benz of Watford is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Outbound Customer Renewals, Bristol FREE on-site parking NO WEEKENDS & Friday Early Finish! 29 th April Start Date Salary: 25,585 + realistic OTE 32,000 Location: Bradley Stoke, Bristol (Office Working) Contract: Permanent Hours: Full Time, 35 hours per week Shifts: 2-week rotating shift patterns, working Monday - Friday, NO WEEKENDS Shift patterns are: Week 1 Monday, Tuesday, Thursday 10am - 7pm Wednesday 10am - 6pm Friday 10am - 2pm Week 2 Monday 9am - 6pm Tuesday, Wednesday, Thursday 9am - 5pm Friday 9am - 3pm Please note: You MUST be able to do both shift patterns. Are you an experienced customer service advisor, have a drive to make money? Experienced in working within customer service or B2B/B2C Sales? At CCA recruitment we have teamed up with one of the UKs leading Breakdown Membership Companies, who are on the lookout for an Outbound Customer Renewals Advisor to join their team. Based in the companies contact centre you will be making outbound calls to existing or lapsed customers to look at retaining and renewing their memberships You will be trained up to be an expert on product knowledge including features and benefits so you can be the best advisor you can be in the role, support will always be available. At the core you will be supplying great Customer Service to customers through keeping accurate records up to date and providing the customer service responsibilities. If you have the experience and are an enthusiastic and energetic person and you would like to join the team, below is the great benefits that the Outbound Renewals Advisor Role Offers - Holidays - 23 & bank holidays rising to 25 with service & bank holidays Option to join Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering Family leave support including paid time off, flexibility and resources to help balance work and family commitments Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options FREE onsite parking This is an exciting opportunity to work for a fantastic company who take care and pride in their people and have been recognised for doing this by been a finalist at the 2023 UK national contact centre awards. If you have the right criteria please apply today to be considered for the role of Outbound Sales Advisor
Apr 20, 2024
Full time
Outbound Customer Renewals, Bristol FREE on-site parking NO WEEKENDS & Friday Early Finish! 29 th April Start Date Salary: 25,585 + realistic OTE 32,000 Location: Bradley Stoke, Bristol (Office Working) Contract: Permanent Hours: Full Time, 35 hours per week Shifts: 2-week rotating shift patterns, working Monday - Friday, NO WEEKENDS Shift patterns are: Week 1 Monday, Tuesday, Thursday 10am - 7pm Wednesday 10am - 6pm Friday 10am - 2pm Week 2 Monday 9am - 6pm Tuesday, Wednesday, Thursday 9am - 5pm Friday 9am - 3pm Please note: You MUST be able to do both shift patterns. Are you an experienced customer service advisor, have a drive to make money? Experienced in working within customer service or B2B/B2C Sales? At CCA recruitment we have teamed up with one of the UKs leading Breakdown Membership Companies, who are on the lookout for an Outbound Customer Renewals Advisor to join their team. Based in the companies contact centre you will be making outbound calls to existing or lapsed customers to look at retaining and renewing their memberships You will be trained up to be an expert on product knowledge including features and benefits so you can be the best advisor you can be in the role, support will always be available. At the core you will be supplying great Customer Service to customers through keeping accurate records up to date and providing the customer service responsibilities. If you have the experience and are an enthusiastic and energetic person and you would like to join the team, below is the great benefits that the Outbound Renewals Advisor Role Offers - Holidays - 23 & bank holidays rising to 25 with service & bank holidays Option to join Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering Family leave support including paid time off, flexibility and resources to help balance work and family commitments Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options FREE onsite parking This is an exciting opportunity to work for a fantastic company who take care and pride in their people and have been recognised for doing this by been a finalist at the 2023 UK national contact centre awards. If you have the right criteria please apply today to be considered for the role of Outbound Sales Advisor
FRENCH SELECTION UK French speaking Customer Service (Export) Customer Service, Inside sales, Export, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Problem solving, Inbound calls, Outbound calls, Fluent in French, French Speaker, France, Sales assistant, coordinator, Distributors, End User Customers Salary: up to 25,000 p.a. + Benefits Location: Bournemouth, Dorset At commutable distance by car from: Bournemouth, Southampton, Lymington, New Forest, Swanage, Poole, Salisbury, Brockenhurst, Dorchester, Ringwood, Totton, Christchurch, Dorset, Hampshire Ref: 788BR VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 788BR Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a global leading manufacturer & distributor in their field Main duties: To provide front line Customer focused service to all Distributors, End User Customers and support to internal teams The Role: - Process orders into the database and carry out general administration - Learn the product in order to advise customers on suitability - Respond to customer enquiries and resolve issues in a timely manner - Follow up on orders and ensure delivery status is updated regularly - Raise quotations for new enquiries and sales leads - Liaise with Shipping & Finance teams regarding special invoicing / delivery instructions - Prepare and check Export paperwork. The Candidate: - Fluent in French (written and spoken) - Essential - Previous experience in customer service - Desirable - Proactive, confident and dynamic personality - Logical mindset with good common sense. - Excellent communication skills and a team player - IT literate The Salary: up to 25,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 20, 2024
Full time
FRENCH SELECTION UK French speaking Customer Service (Export) Customer Service, Inside sales, Export, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Problem solving, Inbound calls, Outbound calls, Fluent in French, French Speaker, France, Sales assistant, coordinator, Distributors, End User Customers Salary: up to 25,000 p.a. + Benefits Location: Bournemouth, Dorset At commutable distance by car from: Bournemouth, Southampton, Lymington, New Forest, Swanage, Poole, Salisbury, Brockenhurst, Dorchester, Ringwood, Totton, Christchurch, Dorset, Hampshire Ref: 788BR VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 788BR Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a global leading manufacturer & distributor in their field Main duties: To provide front line Customer focused service to all Distributors, End User Customers and support to internal teams The Role: - Process orders into the database and carry out general administration - Learn the product in order to advise customers on suitability - Respond to customer enquiries and resolve issues in a timely manner - Follow up on orders and ensure delivery status is updated regularly - Raise quotations for new enquiries and sales leads - Liaise with Shipping & Finance teams regarding special invoicing / delivery instructions - Prepare and check Export paperwork. The Candidate: - Fluent in French (written and spoken) - Essential - Previous experience in customer service - Desirable - Proactive, confident and dynamic personality - Logical mindset with good common sense. - Excellent communication skills and a team player - IT literate The Salary: up to 25,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.