About Auto Trader We're Auto Trader, the UK's leading automotive marketplace and a FTSE 100 tech-listed company, uniting the largest and most engaged consumer audience with the most extensive network of vehicle sellers. At our core, it's all about people. We embrace diversity, celebrate our differences, and forge our own path. Our six core values define our distinct culture, and our dedication to in-person collaboration sets us apart. About the job We're looking for Account Managers to join our Leasing tribe based in our recently refurbished Hemel Hempstead office. At Auto Trader, we pride ourselves on offering a diverse array of options to our consumers, spanning from pre-owned to brand-new vehicles. Continuously innovating to enhance our online marketplace experience and choice, we've now expanded to include a comprehensive selection of car and van leasing deals, which is precisely where this role comes into play. Working within our Leasing tribe, you'll engage with customers to understand their leasing requirements. While some customers will arrive with a clear idea of their next vehicle, others may need guidance. Notably, 50% of our customers are new to leasing, which is why you'll play a pivotal role in qualifying and assessing their needs effectively. Every customer is different, so a collaborative and customer-first approach is vital for this role. This approach, combined with great questioning and active listening skills, you'll establish rapport, address challenges, and provide tailored guidance throughout the customer's leasing journey. Balancing your customer service skills, you'll also be expected to demonstrate your sales acumen with a tenacity working towards KPIs and objectives. Rest assured, we'll handle lead generation, allowing you to dedicate your efforts to engaging customers with your enthusiasm and delivering exceptional customer service. You might think being a car enthusiast is a must for this role, but that's not the case! What we're looking for Previous experience working in a sales environment, this could be face-face or phone environment You will have experience achieving targets or KPIs You'll have a passion for customer service and be able to demonstrate excellent interpersonal, negotiating, objection handling and influencing skills Organised and will be able to prioritise effectively Motivation, resilience, and a team player who enjoys collaborating as part of a wider team Strong written and verbal communication skills with an eye for accuracy and attention to detail At Auto Trader, we believe that every candidate brings a unique blend of talents. If you find yourself ticking some, but not all, of the requirement boxes, we'd love to hear from you. Working Hours Our Account Managers work a 37.5 hour week over a 4-week rota cycle In the 4-week cycle, you will work: One weekend One week of evening shifts until 8pm with a later start in the morning Benefits and more We're offering a salary of £35,000-£45,000 dependent on skills and experience, and a flexible benefits package to support your health and well-being. Enjoy 28 days of annual leave, in addition to bank holidays and half-day closures on Christmas and New Year's Eve. Our Aviva pension scheme offers employer contributions ranging from 5% to 7%. We also provide Bupa Healthcare enhanced medical coverage to all employees, which includes support for assisted fertility, gender dysphoria, menopause, and period care plans. But that's not all. We offer enhanced parental leave, a car salary sacrifice scheme, share-save options, and much more. When you join us, you'll also become an owner of Auto Trader, receiving an additional 10% of your salary in shares each year. This allows you to share in the value you help create, and you'll also have the chance to increase your ownership through our Save As You Earn scheme. Our hybrid model, Connected Working, combines the best of both worlds - office and home working. With Connected Working, you'll have two fixed weekly office days dedicated to team collaboration. In addition to your fixed office days, we expect you to be in more than you're out. You can choose the specific days that suit your work requirements, home commitments, and team needs. Find out more about Connected Working here .
Mar 28, 2024
Full time
About Auto Trader We're Auto Trader, the UK's leading automotive marketplace and a FTSE 100 tech-listed company, uniting the largest and most engaged consumer audience with the most extensive network of vehicle sellers. At our core, it's all about people. We embrace diversity, celebrate our differences, and forge our own path. Our six core values define our distinct culture, and our dedication to in-person collaboration sets us apart. About the job We're looking for Account Managers to join our Leasing tribe based in our recently refurbished Hemel Hempstead office. At Auto Trader, we pride ourselves on offering a diverse array of options to our consumers, spanning from pre-owned to brand-new vehicles. Continuously innovating to enhance our online marketplace experience and choice, we've now expanded to include a comprehensive selection of car and van leasing deals, which is precisely where this role comes into play. Working within our Leasing tribe, you'll engage with customers to understand their leasing requirements. While some customers will arrive with a clear idea of their next vehicle, others may need guidance. Notably, 50% of our customers are new to leasing, which is why you'll play a pivotal role in qualifying and assessing their needs effectively. Every customer is different, so a collaborative and customer-first approach is vital for this role. This approach, combined with great questioning and active listening skills, you'll establish rapport, address challenges, and provide tailored guidance throughout the customer's leasing journey. Balancing your customer service skills, you'll also be expected to demonstrate your sales acumen with a tenacity working towards KPIs and objectives. Rest assured, we'll handle lead generation, allowing you to dedicate your efforts to engaging customers with your enthusiasm and delivering exceptional customer service. You might think being a car enthusiast is a must for this role, but that's not the case! What we're looking for Previous experience working in a sales environment, this could be face-face or phone environment You will have experience achieving targets or KPIs You'll have a passion for customer service and be able to demonstrate excellent interpersonal, negotiating, objection handling and influencing skills Organised and will be able to prioritise effectively Motivation, resilience, and a team player who enjoys collaborating as part of a wider team Strong written and verbal communication skills with an eye for accuracy and attention to detail At Auto Trader, we believe that every candidate brings a unique blend of talents. If you find yourself ticking some, but not all, of the requirement boxes, we'd love to hear from you. Working Hours Our Account Managers work a 37.5 hour week over a 4-week rota cycle In the 4-week cycle, you will work: One weekend One week of evening shifts until 8pm with a later start in the morning Benefits and more We're offering a salary of £35,000-£45,000 dependent on skills and experience, and a flexible benefits package to support your health and well-being. Enjoy 28 days of annual leave, in addition to bank holidays and half-day closures on Christmas and New Year's Eve. Our Aviva pension scheme offers employer contributions ranging from 5% to 7%. We also provide Bupa Healthcare enhanced medical coverage to all employees, which includes support for assisted fertility, gender dysphoria, menopause, and period care plans. But that's not all. We offer enhanced parental leave, a car salary sacrifice scheme, share-save options, and much more. When you join us, you'll also become an owner of Auto Trader, receiving an additional 10% of your salary in shares each year. This allows you to share in the value you help create, and you'll also have the chance to increase your ownership through our Save As You Earn scheme. Our hybrid model, Connected Working, combines the best of both worlds - office and home working. With Connected Working, you'll have two fixed weekly office days dedicated to team collaboration. In addition to your fixed office days, we expect you to be in more than you're out. You can choose the specific days that suit your work requirements, home commitments, and team needs. Find out more about Connected Working here .
We are looking for a Internal Account Manager on behalf of this established engineering business operating in the automotive industry. If you want to join a small, effective team where you can grow with the role and make a difference; if you are commercially minded and a natural, 'get stuck in' problem solver, then a fantastic opportunity awaits click apply for full job details
Mar 28, 2024
Full time
We are looking for a Internal Account Manager on behalf of this established engineering business operating in the automotive industry. If you want to join a small, effective team where you can grow with the role and make a difference; if you are commercially minded and a natural, 'get stuck in' problem solver, then a fantastic opportunity awaits click apply for full job details
South Central Ambulance NHS Foundation Trust
Bicester, Oxfordshire
As a member of the Planning and Performance Team you are expected to be accountable for accurately planning the future scope and meeting the challenges of delivering emergency and other healthcare services for South Central Ambulance NHS Foundation Trust; enabling the Service to respond rapidly and effectively to changes in patient care, demands, working practices and other internal and external factors. You will support the delivery of a comprehensive range of workforce and organisational development and human resources activities throughout the directorate. This will include the actions to increase engagement of the workforce, the facilitation of workforce redesign and new ways of working, embedding good people management practices and developing and raising managerial and team capabilities.You will support the field operational performance and processes, using forecasting data to align workforce plans with priorities for effective performance. You will support the Trust to achieve and maintain Operational KPIs including patient focused clinical quality standards, response standards and financial balance as part of the Planning and Performance Forecasting Department Main duties of the role. The post holder will be required to interact effectively with stakeholders both internally and externally, and must develop and maintain strong working relationships, ensuring that active, open and robust lines of communication are forged and maintained. Communicating service related information to stakeholders, which may contain highly complex, sensitive or contentious or business sensitive information. Person Specification Qualifications and Training Essential Educated to degree level or management qualification or demonstrable level of experience. Evidence of on-going professional development European Computer Driving Licence or demonstrable working knowledge of using the full range of Microsoft Office applications. Desirable Willingness to undertake training required to enable further development in the role/function and Project Management qualification or willingness to undertake qualification Knowledge and Experience Essential Significant management experience in a responsive, fast paced customer focused, environment. Experience of delivery across a variety of disciplines including operational, performance management and service planning. Experience using workforce management software or similar Experience of engaging and developing partnerships with a wide range of public service organisations, third sector and local communities to secure changes to service delivery. Knowledge of working within HR and Operational policies Previous experience of producing and utilising performance management reports to range of stakeholders, internal and external including management colleagues. Desirable Previous NHS experience including NHS targets and the key component parts of successful delivery of these along with the challenges facing healthcare. Knowledge of the NHS environment, particularly the NHS People Plan 2020/21 Working knowledge of Agenda for Change. Essential Ability to interpret and communicate complex information in a variety of forms and to a variety of stakeholders. Analyse and use complex information in the formation of business cases to support strategic planning of the organisation Able to analyse data and interpret outcomes, to ensure robust decision making taking into account a full range of factors Evidence of strategic thinking and contextual understanding of NHS workforce issues, with effective change management and facilitation skills. Ability to work under pressure and meet deadlines Desirable A role model for openness and inclusion with a commitment to engaging all managers and staff in performance and service development.
Mar 28, 2024
Contractor
As a member of the Planning and Performance Team you are expected to be accountable for accurately planning the future scope and meeting the challenges of delivering emergency and other healthcare services for South Central Ambulance NHS Foundation Trust; enabling the Service to respond rapidly and effectively to changes in patient care, demands, working practices and other internal and external factors. You will support the delivery of a comprehensive range of workforce and organisational development and human resources activities throughout the directorate. This will include the actions to increase engagement of the workforce, the facilitation of workforce redesign and new ways of working, embedding good people management practices and developing and raising managerial and team capabilities.You will support the field operational performance and processes, using forecasting data to align workforce plans with priorities for effective performance. You will support the Trust to achieve and maintain Operational KPIs including patient focused clinical quality standards, response standards and financial balance as part of the Planning and Performance Forecasting Department Main duties of the role. The post holder will be required to interact effectively with stakeholders both internally and externally, and must develop and maintain strong working relationships, ensuring that active, open and robust lines of communication are forged and maintained. Communicating service related information to stakeholders, which may contain highly complex, sensitive or contentious or business sensitive information. Person Specification Qualifications and Training Essential Educated to degree level or management qualification or demonstrable level of experience. Evidence of on-going professional development European Computer Driving Licence or demonstrable working knowledge of using the full range of Microsoft Office applications. Desirable Willingness to undertake training required to enable further development in the role/function and Project Management qualification or willingness to undertake qualification Knowledge and Experience Essential Significant management experience in a responsive, fast paced customer focused, environment. Experience of delivery across a variety of disciplines including operational, performance management and service planning. Experience using workforce management software or similar Experience of engaging and developing partnerships with a wide range of public service organisations, third sector and local communities to secure changes to service delivery. Knowledge of working within HR and Operational policies Previous experience of producing and utilising performance management reports to range of stakeholders, internal and external including management colleagues. Desirable Previous NHS experience including NHS targets and the key component parts of successful delivery of these along with the challenges facing healthcare. Knowledge of the NHS environment, particularly the NHS People Plan 2020/21 Working knowledge of Agenda for Change. Essential Ability to interpret and communicate complex information in a variety of forms and to a variety of stakeholders. Analyse and use complex information in the formation of business cases to support strategic planning of the organisation Able to analyse data and interpret outcomes, to ensure robust decision making taking into account a full range of factors Evidence of strategic thinking and contextual understanding of NHS workforce issues, with effective change management and facilitation skills. Ability to work under pressure and meet deadlines Desirable A role model for openness and inclusion with a commitment to engaging all managers and staff in performance and service development.
Accounts Administrator Doncaster DN5 - 24k Permanent Accounts Administrator Our client, a local supplier within the automotive sector, needs an Accounts Administrator, reporting to the Finance Manager administering, maintaining, and supporting this function. This is an entry level position and so some training will be provided for the right person R esponsibilities of the Accounts Administrator will include: Processing invoices in an accurate and timely manner Reconciliation of supplier statements Dealing with supplier enquiries by phone, post, or email Follow up disputed invoices to conclusion, liaising with managers and suppliers Monitor debit PL account balances regularly, raising credits and producing reposts for department managers as and when required General ad hoc duties in support of this function as well as supporting the purchase and sales ledger controllers It is expected that the successful Accounts Administrator will have: AAT Level 2 and some work experience in this field Excellent administration and IT skills, particularly on Microsoft Office Excellent communication skills, both written and verbal Accounts Administrator Benefits: 12.30ph which equates to a starting salary of 24,000p/a Mon to Fri; 9am to 5pm 20 days holidays plus bank holidays After 3 years, this increases by 1 for your birthday (if it falls on a weekday) and a duvet day (if you have not been off sick that year) Easily accessible on public transport and excellent development opportunity Travail employment group is operating as an employment agency.
Mar 28, 2024
Full time
Accounts Administrator Doncaster DN5 - 24k Permanent Accounts Administrator Our client, a local supplier within the automotive sector, needs an Accounts Administrator, reporting to the Finance Manager administering, maintaining, and supporting this function. This is an entry level position and so some training will be provided for the right person R esponsibilities of the Accounts Administrator will include: Processing invoices in an accurate and timely manner Reconciliation of supplier statements Dealing with supplier enquiries by phone, post, or email Follow up disputed invoices to conclusion, liaising with managers and suppliers Monitor debit PL account balances regularly, raising credits and producing reposts for department managers as and when required General ad hoc duties in support of this function as well as supporting the purchase and sales ledger controllers It is expected that the successful Accounts Administrator will have: AAT Level 2 and some work experience in this field Excellent administration and IT skills, particularly on Microsoft Office Excellent communication skills, both written and verbal Accounts Administrator Benefits: 12.30ph which equates to a starting salary of 24,000p/a Mon to Fri; 9am to 5pm 20 days holidays plus bank holidays After 3 years, this increases by 1 for your birthday (if it falls on a weekday) and a duvet day (if you have not been off sick that year) Easily accessible on public transport and excellent development opportunity Travail employment group is operating as an employment agency.
Our client, a leading international manufacturing company are looking to recruit an organised, professional, and efficient Supply Chain/Logistics Administrator to support the Operations Manager and help ensure the smooth-running of the supply chain department. Reporting to the Operations Manager, duties to include: Utilise QR codes to each product, so that the business can monitor its movement from production to delivery Liaise with manufacturers and buyers to ensure product lifecycle timeframes, quality and safety standards are met Ensure sales orders received are checked, acknowledged and deployed to overseas factories in a timely manner Raise purchase requests to accounts in line with customer key dates Inputting of data onto customer portals and Excel on a daily basis Attention to detail on shipping plans Handle administrative tasks associated with maintaining key accounts Converse with merchandising teams of customers Observing and analysing the entire supply chain Working with other staff members in all departments to improve efficiency Managing materials tolerances to facilitate manufacturing demands Ensuring timely product delivery and quality standards are met Managing the flow of goods and services through their company's supply chain You will have a strong attention to detail, good interpersonal/administrative skills together with the ability to communicate externally with suppliers and internally with colleagues. In addition, you will have the ability to manage the process of your own workload and possess excellent numeracy, analytical and problem-solving skills. You must proficiency in Microsoft Office especially Excel and experience with Sage would be an advantage. A background in supply chain/logistics would be beneficial. In return the company offers an excellent salary, a vibrant and creative work environment together with inhouse training and support to aid progression within your career.
Mar 27, 2024
Full time
Our client, a leading international manufacturing company are looking to recruit an organised, professional, and efficient Supply Chain/Logistics Administrator to support the Operations Manager and help ensure the smooth-running of the supply chain department. Reporting to the Operations Manager, duties to include: Utilise QR codes to each product, so that the business can monitor its movement from production to delivery Liaise with manufacturers and buyers to ensure product lifecycle timeframes, quality and safety standards are met Ensure sales orders received are checked, acknowledged and deployed to overseas factories in a timely manner Raise purchase requests to accounts in line with customer key dates Inputting of data onto customer portals and Excel on a daily basis Attention to detail on shipping plans Handle administrative tasks associated with maintaining key accounts Converse with merchandising teams of customers Observing and analysing the entire supply chain Working with other staff members in all departments to improve efficiency Managing materials tolerances to facilitate manufacturing demands Ensuring timely product delivery and quality standards are met Managing the flow of goods and services through their company's supply chain You will have a strong attention to detail, good interpersonal/administrative skills together with the ability to communicate externally with suppliers and internally with colleagues. In addition, you will have the ability to manage the process of your own workload and possess excellent numeracy, analytical and problem-solving skills. You must proficiency in Microsoft Office especially Excel and experience with Sage would be an advantage. A background in supply chain/logistics would be beneficial. In return the company offers an excellent salary, a vibrant and creative work environment together with inhouse training and support to aid progression within your career.
Job Type: Temporary Ongoing Job Title: Class 2 ADR driver (gases) Salary £18.00 per hour, overtime opportunities available 48 hours per week 7:00am-17:30pm Mon-Fri Location: Cambridge Responsibilities: Be responsible for load security at all times. Must abide by the Company's 12 Life Saving Rules. Be responsible for effecting an efficient and satisfactory multi-drop delivery service to customers of the Company. For the avoidance of doubt, 'customers', also includes other company departments/depots. To abide by the current Safety, Health and Environment policy giving priority to the safety of staff, customers and members of the public at all times. Be responsible for the safe handling of cash and cheques with regard to Cash Sale deliveries and account settlements. Be responsible for operating the company's ISO 9000 Quality Assurance System to the satisfaction of the Department and Quality Manager in so far as they apply to his duties. Obtain receipts or signatures for delivered goods and collect payment for services when required as defined by the company policy. Ensure that any and all vehicles under control are kept secure at all times. Ensure that all Company policies that apply to their position are carried out in a business-like and efficient manner and to ensure that any necessary paperwork is completed on a daily basis (Advice Notes, Load Sheets, Tachograph charts, Fuel Mileage and daily check sheets). Responsible for maintaining the cleanliness of any vehicle, which may be allocated and to carry out daily Company and Statutory checks that may be required. Record these on company issued Daily Check Sheet. Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order (in line with ADR). Obey traffic laws and follow established traffic and transportation procedures under ADR. Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment (e.g. Manitou/FLT) are properly positioned. Additional information Minimum LGV C (HGV 2). Full Clean Driving Licence. Driver's CPC Card ADR with Core and Packages and UN Class 2. FLT Licence an advantage. Experience of Multi-Drop Deliveries and knowledge of Local/Regional Areas. Willingness to undergo Company Medical if required. Disclosure of any unspent convictions. Any First Aid or Health & Safety Qualification is an advantage. Good standard of numeracy and literacy. If you feel you have the skills and knowledge to join our team we would love to hear from you. Please click on the job description and apply. route plans accordingly. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Mar 27, 2024
Full time
Job Type: Temporary Ongoing Job Title: Class 2 ADR driver (gases) Salary £18.00 per hour, overtime opportunities available 48 hours per week 7:00am-17:30pm Mon-Fri Location: Cambridge Responsibilities: Be responsible for load security at all times. Must abide by the Company's 12 Life Saving Rules. Be responsible for effecting an efficient and satisfactory multi-drop delivery service to customers of the Company. For the avoidance of doubt, 'customers', also includes other company departments/depots. To abide by the current Safety, Health and Environment policy giving priority to the safety of staff, customers and members of the public at all times. Be responsible for the safe handling of cash and cheques with regard to Cash Sale deliveries and account settlements. Be responsible for operating the company's ISO 9000 Quality Assurance System to the satisfaction of the Department and Quality Manager in so far as they apply to his duties. Obtain receipts or signatures for delivered goods and collect payment for services when required as defined by the company policy. Ensure that any and all vehicles under control are kept secure at all times. Ensure that all Company policies that apply to their position are carried out in a business-like and efficient manner and to ensure that any necessary paperwork is completed on a daily basis (Advice Notes, Load Sheets, Tachograph charts, Fuel Mileage and daily check sheets). Responsible for maintaining the cleanliness of any vehicle, which may be allocated and to carry out daily Company and Statutory checks that may be required. Record these on company issued Daily Check Sheet. Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order (in line with ADR). Obey traffic laws and follow established traffic and transportation procedures under ADR. Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment (e.g. Manitou/FLT) are properly positioned. Additional information Minimum LGV C (HGV 2). Full Clean Driving Licence. Driver's CPC Card ADR with Core and Packages and UN Class 2. FLT Licence an advantage. Experience of Multi-Drop Deliveries and knowledge of Local/Regional Areas. Willingness to undergo Company Medical if required. Disclosure of any unspent convictions. Any First Aid or Health & Safety Qualification is an advantage. Good standard of numeracy and literacy. If you feel you have the skills and knowledge to join our team we would love to hear from you. Please click on the job description and apply. route plans accordingly. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We have an exciting opportunity for Warehouse / Production Operatives to join a well-established family-run dairy company located in Tewkesbury GL20 8JT. They firmly believe that they can achieve greater success by working as a team, valuing each other, their staff, and customers, and managing everyone with empathy. We are looking for people who want to learn and experience more. Our client offers excellent career advancement opportunities, with internal training available and multiple options to work within different departments. After 12 weeks, employees can also join their very own academy. Benefits of working as a Warehouse / Production Operative in Tewkesbury: Long term work - Permanent placement after 12 successful weeks Weekly Pay up until your 12 weeks then monthly pay Access to online payslip portal Free on-site car parking PPE Work wear provided Dedicated account team Excellent training facilities onsite Great work / life balance Competitive salary with scope to train and advance 30 days' holiday inclusive of Bank Holidays Additional day of holiday after 3 years' service Group personal pension scheme via Aviva (After 12 weeks) Health and wellbeing benefit with Simply Health (After 12 weeks) Cycle to work scheme (After 12 weeks) Discounted products, including doorstep delivery Regular social calendar of event Hours: Early shift: 0600 - finish; Late shift: 1400 - finish (Monday - Friday); Early shift: 0600 - finish (Saturday) As a guide, production finishes and by 2200 most days - though this cannot be guaranteed due to production variables In order to meet the shift times, you will need to have your own transportation or live within walking/cycling distance of the depot. Please note that Public Transport from Cheltenham, Gloucester or Worcester does not arrive at the depot early enough Pay: Starting Salary of £12.87 per hour Working as a Warehouse / Production Operative in Tewkesbury: A technical and skilled position within the production process, this role will provide you with a strong foundation and a knowledgeable base for a career in the dairy industry. Responsible for the safe intake and processing of food products, you will adhere to company and industry standards, policies and best practice at all times. With a keen eye for detail, forward thinking and planning, you will use your initiative to ensure an efficient process flow, and work as part of the team to maintain and exceed expected outputs while reducing wastage. In return, we will provide all the relevant training including level 2 Food Safety and HACCP training with the opportunity to continuously develop for willing candidates To operate a variety of machinery producing units of packed products; Pack finished products on the end of the line ready to send through to distribution; To ensure a high standard of quality is maintained throughout the production process; To maintain excellent hygiene standards in line with Company procedure; To communicate any issues as they arise; To follow all Company procedures; To adhere to Health and Safety standards; To work in a flexible and organised manner; Training, coaching and mentoring of any other team members; To carry out any other duties as reasonably requested by your Supervisor or Manager; To understand and comply with the Company's Health and Safety Policy Statement. IMPORTANT - This physically active role requires manual handling Due to food hygiene regulations, only one solid wedding band is permitted. No earrings, studs, bracelets, necklaces, makeup, strong-smelling deodorants, or perfumes are permitted in the factory area (NO NUTS ON SITE) Skills (Essential): Have an eye for detail to ensure accuracy and precision; Possess a good level of numeracy skills; Positive attitude possessing high levels of commitment and motivation; Flexibility to work varying shift patterns and work to tight deadlines; A strong communicator able to work well in a team; The ability to work on fast-moving production lines; Forward thinking and possessing a "can do" attitude; Ability to pass Level 2 Food Safety. Skills (Desirable): Experience of working in a dairy or similar food production sector; Knowledge of food production, food hygiene, and associated procedures
Mar 27, 2024
Full time
We have an exciting opportunity for Warehouse / Production Operatives to join a well-established family-run dairy company located in Tewkesbury GL20 8JT. They firmly believe that they can achieve greater success by working as a team, valuing each other, their staff, and customers, and managing everyone with empathy. We are looking for people who want to learn and experience more. Our client offers excellent career advancement opportunities, with internal training available and multiple options to work within different departments. After 12 weeks, employees can also join their very own academy. Benefits of working as a Warehouse / Production Operative in Tewkesbury: Long term work - Permanent placement after 12 successful weeks Weekly Pay up until your 12 weeks then monthly pay Access to online payslip portal Free on-site car parking PPE Work wear provided Dedicated account team Excellent training facilities onsite Great work / life balance Competitive salary with scope to train and advance 30 days' holiday inclusive of Bank Holidays Additional day of holiday after 3 years' service Group personal pension scheme via Aviva (After 12 weeks) Health and wellbeing benefit with Simply Health (After 12 weeks) Cycle to work scheme (After 12 weeks) Discounted products, including doorstep delivery Regular social calendar of event Hours: Early shift: 0600 - finish; Late shift: 1400 - finish (Monday - Friday); Early shift: 0600 - finish (Saturday) As a guide, production finishes and by 2200 most days - though this cannot be guaranteed due to production variables In order to meet the shift times, you will need to have your own transportation or live within walking/cycling distance of the depot. Please note that Public Transport from Cheltenham, Gloucester or Worcester does not arrive at the depot early enough Pay: Starting Salary of £12.87 per hour Working as a Warehouse / Production Operative in Tewkesbury: A technical and skilled position within the production process, this role will provide you with a strong foundation and a knowledgeable base for a career in the dairy industry. Responsible for the safe intake and processing of food products, you will adhere to company and industry standards, policies and best practice at all times. With a keen eye for detail, forward thinking and planning, you will use your initiative to ensure an efficient process flow, and work as part of the team to maintain and exceed expected outputs while reducing wastage. In return, we will provide all the relevant training including level 2 Food Safety and HACCP training with the opportunity to continuously develop for willing candidates To operate a variety of machinery producing units of packed products; Pack finished products on the end of the line ready to send through to distribution; To ensure a high standard of quality is maintained throughout the production process; To maintain excellent hygiene standards in line with Company procedure; To communicate any issues as they arise; To follow all Company procedures; To adhere to Health and Safety standards; To work in a flexible and organised manner; Training, coaching and mentoring of any other team members; To carry out any other duties as reasonably requested by your Supervisor or Manager; To understand and comply with the Company's Health and Safety Policy Statement. IMPORTANT - This physically active role requires manual handling Due to food hygiene regulations, only one solid wedding band is permitted. No earrings, studs, bracelets, necklaces, makeup, strong-smelling deodorants, or perfumes are permitted in the factory area (NO NUTS ON SITE) Skills (Essential): Have an eye for detail to ensure accuracy and precision; Possess a good level of numeracy skills; Positive attitude possessing high levels of commitment and motivation; Flexibility to work varying shift patterns and work to tight deadlines; A strong communicator able to work well in a team; The ability to work on fast-moving production lines; Forward thinking and possessing a "can do" attitude; Ability to pass Level 2 Food Safety. Skills (Desirable): Experience of working in a dairy or similar food production sector; Knowledge of food production, food hygiene, and associated procedures
Reporting to the Operations Director with full accountability for both onsite & global quality activities, driving process & organisational excellence to ensure consumer expectations of a luxury product are exceeded. To define & establish quality standards; procedures; control of documentation; analysis of results; initiatives to sustain and improve standards. Control and monitor systems of audit and training to secure ownership of quality by all staff. Ensure that the quality values are defined, understood & delivered. Key Responsibilities: Budgeting, reporting, and financial counselling of the team to evaluate operational results in terms of cost, budget, operating policies, trends and increased profit opportunity Effective leadership, management, and development of the supply chain team, following the H+S regulation and guidance Implement group strategies, policies and procedures throughout the supply chain Analysing the supply chain functions and metrics, resolving issues and implementing initiatives Leading the Sales and Operational planning processes for the site, working in collaboration with other key functions, deploying it to the medium term plan and following it to the production schedule and execution Manage the company Global Logistics functions, achieving the level of service, quality, costs and ensure company compliance and performance to regulatory standards Driving the improvement of supplier performance specifically the quality of delivered goods and services, building a resilient supply network Negotiating supplier agreements, preparation of contracts and tender management. Analyse data, produce reports monitoring supplier performance, spends, cost saving opportunities and risk Working with the procurement team in relation to reductions in raw material costs, increased supplier flexibility with exceptional service levels To assess and manage risk to the organisation through management of part shortages and escalation process Engage suppliers in sustainability programs, improving environmental footprint To ensure material schedules/PO's are actioned in a timely manner and achieved by suppliers. To ensure integrity and control in the planning and supply data, inclusive of shortages across all commodities Further development of material replenishment systems and processes to optimise customer service Manage the Working Capital ensure best practice inventory management techniques, manage phase-in/phase-out of goods in stock to reduce obsolescence, inventory deviations and loss of margin. To understand the ERP and MRP requirements, implementing and utilising the appropriate functionality with the ERP/MRP systems Quoting of all lead-times, plus driving lead-times down across the product portfolio Ensure business compliance with all the latest industry legislation, accreditation, requirements, and best practice guidelines Ensure the security and sustainability of sources of essential products and services, adhering to health, safety and environmental regulations KPI's: Controlling cost of field quality and true cost of Quality Securing 'In process' and 'final' inspection quality Data capture; collation; secure audit trail and analysis Training and application of all quality procedures Key Performance Indicators: Level of service, on time delivery and in full of Raw Materials, Trading Goods and Finish Goods Logistics costs: Freight costs, Lead-time performance. Working capital: Inventory levels, payment terms reduction in site stock holding Minimal quality issues (Support Quality Manager) Maximizing margin opportunity through achieving best material prices Drive and Develop teams KPIs Direct reports: Purchasing manager Logistics manager Warehouse manager Essential Experience / Qualifications and Attributes Required: Experience in P&L management and in a similar position of at least 7 years Ideally educated to degree level in appropriate discipline Supply chain or Logistics specific qualification - CIPS, APICS or IOSCM Excellent understanding of MRP/ERP systems, preferably SAP Experienced in material supply methodologies, including Lean principles Strong problem-solving analysis, judgement, and decision making-skills Excellent IT skills and be fully competent in the use of Microsoft Office products Workplace and Travel: Plymouth Factory Visits to Suppliers, warehouses, and trade fair as necessary If you have the relevant experience as detailed, please submit an up to date CV by using the 'apply' button.
Mar 27, 2024
Full time
Reporting to the Operations Director with full accountability for both onsite & global quality activities, driving process & organisational excellence to ensure consumer expectations of a luxury product are exceeded. To define & establish quality standards; procedures; control of documentation; analysis of results; initiatives to sustain and improve standards. Control and monitor systems of audit and training to secure ownership of quality by all staff. Ensure that the quality values are defined, understood & delivered. Key Responsibilities: Budgeting, reporting, and financial counselling of the team to evaluate operational results in terms of cost, budget, operating policies, trends and increased profit opportunity Effective leadership, management, and development of the supply chain team, following the H+S regulation and guidance Implement group strategies, policies and procedures throughout the supply chain Analysing the supply chain functions and metrics, resolving issues and implementing initiatives Leading the Sales and Operational planning processes for the site, working in collaboration with other key functions, deploying it to the medium term plan and following it to the production schedule and execution Manage the company Global Logistics functions, achieving the level of service, quality, costs and ensure company compliance and performance to regulatory standards Driving the improvement of supplier performance specifically the quality of delivered goods and services, building a resilient supply network Negotiating supplier agreements, preparation of contracts and tender management. Analyse data, produce reports monitoring supplier performance, spends, cost saving opportunities and risk Working with the procurement team in relation to reductions in raw material costs, increased supplier flexibility with exceptional service levels To assess and manage risk to the organisation through management of part shortages and escalation process Engage suppliers in sustainability programs, improving environmental footprint To ensure material schedules/PO's are actioned in a timely manner and achieved by suppliers. To ensure integrity and control in the planning and supply data, inclusive of shortages across all commodities Further development of material replenishment systems and processes to optimise customer service Manage the Working Capital ensure best practice inventory management techniques, manage phase-in/phase-out of goods in stock to reduce obsolescence, inventory deviations and loss of margin. To understand the ERP and MRP requirements, implementing and utilising the appropriate functionality with the ERP/MRP systems Quoting of all lead-times, plus driving lead-times down across the product portfolio Ensure business compliance with all the latest industry legislation, accreditation, requirements, and best practice guidelines Ensure the security and sustainability of sources of essential products and services, adhering to health, safety and environmental regulations KPI's: Controlling cost of field quality and true cost of Quality Securing 'In process' and 'final' inspection quality Data capture; collation; secure audit trail and analysis Training and application of all quality procedures Key Performance Indicators: Level of service, on time delivery and in full of Raw Materials, Trading Goods and Finish Goods Logistics costs: Freight costs, Lead-time performance. Working capital: Inventory levels, payment terms reduction in site stock holding Minimal quality issues (Support Quality Manager) Maximizing margin opportunity through achieving best material prices Drive and Develop teams KPIs Direct reports: Purchasing manager Logistics manager Warehouse manager Essential Experience / Qualifications and Attributes Required: Experience in P&L management and in a similar position of at least 7 years Ideally educated to degree level in appropriate discipline Supply chain or Logistics specific qualification - CIPS, APICS or IOSCM Excellent understanding of MRP/ERP systems, preferably SAP Experienced in material supply methodologies, including Lean principles Strong problem-solving analysis, judgement, and decision making-skills Excellent IT skills and be fully competent in the use of Microsoft Office products Workplace and Travel: Plymouth Factory Visits to Suppliers, warehouses, and trade fair as necessary If you have the relevant experience as detailed, please submit an up to date CV by using the 'apply' button.
About Our Client The organisation has embarked on a major programme of transformation, to ensure we are building a digital-first organisation that is fit for the future. We are reforming how we work across the whole organisation, looking holistically at everything from our structure and technology to people and processes. We are focusing on improving the efficiency and effectiveness of how we do things, as well as the experience of working here, to make the organisation a high-performing organisation and a great place to work. The Transformation Office is accountable for prioritising, driving and overseeing all critical projects and corporate-level change initiatives across the organisation. It manages a critical project portfolio which, together with other identified strategic change projects, will deliver transformation for the organisation and guarantee the long-term future of the organisation. We are recruiting for a Head of Change who is hands-on , to design and deliver a change management philosophy, approach and plan that analyses the change context and ensures an effective transition from the current to the future state. This includes building a change management capability and delivering change activity to support the organisation's future strategy. Through the application of business change techniques, they will work with the programme and business, to identify how the change impacts on the business, and ensure sufficient engagement to change ways of working and realise sustainable business benefits. This role influences the success of significant transformation programmes with far-reaching impacts - mitigating substantial risk and leveraging opportunities for benefits. This is a twelve-month fixed-term contract role with a likely extension, based in either Glasgow, Manchester, Birmingham, Cardiff or London with regular travel to London. Job Description Works closely with the programme and the business to ensure there is a compelling vision, with clearly defined benefits. Engages senior stakeholders to understand change impacts and business readiness to adopt planned changes and realise benefits. Leads strategic planning, and implementation of change activities and resolves escalated issues. Works on their initiative to organise and plan a demanding workload, and sensitively manages conflicting priorities. Leads all aspects of change including resources and delivery. Responsible for direction of ad-hoc teams - including objective-setting, monitoring quality and progress. Role models good practice change management, capabilities behaviours and help the organisation to continually enhance a change management approach Vision and Direction Ensure there is a defined and agreed vision, a clear picture of the future state, a fit-for-purpose Target Operating Model (TOM), and that the changing environment is understood. Make sure the required costs and benefits are evaluated, investment for change is secured and effective change leadership is in place. Design (Shape) Oversee and gain senior stakeholder buy-in for the design and planning of the change management (CM) interventions required to successfully embed the change. Change impact assessment against the intended TOM/blueprint completion. Stakeholder identification and mapping, and communications planning e.g. core programme messages linked to benefits. Develop the CM strategy and identify requirements, roles and responsibilities, and oversee recruitment of the change team. Unblock issues Planning and Risk Management In line with the programme, identify the change budget and change interventions and prepare for the delivery of the change - ensuring benefits and people focus throughout and bringing stakeholders along. Scope and agree on the change management budget and be responsible for the monitoring, spend, and control of this budget. Lead and oversee the implementation of key plans and monitor progress against success criteria. Plans may include change management, engagement, communications and benefits plans, benefits profiles and training plans. Deliver learning and development requirements e.g. needs-based analysis, learning/training plans and materials. Lead and manage stakeholder engagement and communications, set up advocacy and ensure 'change agents' are mobilised. Implementation Ensure the business is ready to accept change, utilise new capabilities, ensure successful delivery and embed change into the business. Ensure ongoing stakeholder management, and support communication initiatives and leaders to role-model change, and address any barriers or resistance. Lead development and delivery of relevant assessments, plans, processes and materials to enable the change i.e. business readiness assessment, change sustainability plans, new processes, training, benefits realisation plans and tracking. Handover Enable the smooth handover of plans and capability, support the transition into business as usual (BAU) and move towards continuous improvement. May include implementing sustainability plans, monitoring adoption, reporting on change effectiveness and measuring, analysing and responding to performance metrics. Oversee lessons learned/after-action reviews relating to change effectiveness, and celebrate success. Additional responsibilities Provides leadership for the change management profession at the organisation - inspiring others and applying specialist knowledge and experience to grow change management maturity. Is an ambassador for change management and advocate for good practice internally and externally, helping to promote the organisation and develop positive relationships with external organisations. May take a lead in the management of change management resources that are deployed onto programmes or within a business function. The Successful Applicant Essential Criteria: Experience leading the initiation, management and implementation of change via large-scale transformation change programmes. Where a completer finisher is key for this role and is hands-on. Strong demonstrable understanding and approach to benefits management - from strategy to realisation. In-depth working knowledge of the principles and concepts that underpin change management and ability to advise with authority senior stakeholders on a 'good practice approach' to business change. Experience in stakeholder management on complex/sensitive programmes and at senior executive levels. Credibility and impact with senior leaders; adept at using influence and persuasion to gain buy-in to enable change to happen through others. Experience in facilitating and monitoring change; able to deal with complexity and ambiguity in a pressured environment; can adapt to changes in business focus. Able to define and structure complex problems, evaluate new concepts and ideas, and identify sound recommendations and solutions. Strong interpersonal and communication (including presentation) skills and a proven ability to develop, maintain and enhance relationships with a variety of internal and external contacts. Strong people management, decision-making and organisational skills, and a high awareness of the project/ programme context and discipline. Fully proficient at planning, risk and dependency management. Able to identify both the overt and covert organisation culture and its influence on the change. Desirable Criteria: Has led change for or managed multiple change programmes, each of significant length and significant impact across multiple business areas. Experience facilitating change for programmes requiring TUPE and employment issues. An appreciation of changing technology and working practices across the broadcasting industry. Relevant qualifications including one or more of Change Management Institute ACMF (Accredited Change Manager Master); APMG - Change Management Practitioner; Prosci ADKAR Model or equivalent. What's on Offer This is a 12 month fixed term contract (with likely extension) The salary will be between £100,000 - £115,000 with the following benefits: 26 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. Hybrid working (3 days in the office) The role can be based in London, Glasgow, Manchester, Birmingham or Cardiff with regular travel to London.
Mar 27, 2024
Full time
About Our Client The organisation has embarked on a major programme of transformation, to ensure we are building a digital-first organisation that is fit for the future. We are reforming how we work across the whole organisation, looking holistically at everything from our structure and technology to people and processes. We are focusing on improving the efficiency and effectiveness of how we do things, as well as the experience of working here, to make the organisation a high-performing organisation and a great place to work. The Transformation Office is accountable for prioritising, driving and overseeing all critical projects and corporate-level change initiatives across the organisation. It manages a critical project portfolio which, together with other identified strategic change projects, will deliver transformation for the organisation and guarantee the long-term future of the organisation. We are recruiting for a Head of Change who is hands-on , to design and deliver a change management philosophy, approach and plan that analyses the change context and ensures an effective transition from the current to the future state. This includes building a change management capability and delivering change activity to support the organisation's future strategy. Through the application of business change techniques, they will work with the programme and business, to identify how the change impacts on the business, and ensure sufficient engagement to change ways of working and realise sustainable business benefits. This role influences the success of significant transformation programmes with far-reaching impacts - mitigating substantial risk and leveraging opportunities for benefits. This is a twelve-month fixed-term contract role with a likely extension, based in either Glasgow, Manchester, Birmingham, Cardiff or London with regular travel to London. Job Description Works closely with the programme and the business to ensure there is a compelling vision, with clearly defined benefits. Engages senior stakeholders to understand change impacts and business readiness to adopt planned changes and realise benefits. Leads strategic planning, and implementation of change activities and resolves escalated issues. Works on their initiative to organise and plan a demanding workload, and sensitively manages conflicting priorities. Leads all aspects of change including resources and delivery. Responsible for direction of ad-hoc teams - including objective-setting, monitoring quality and progress. Role models good practice change management, capabilities behaviours and help the organisation to continually enhance a change management approach Vision and Direction Ensure there is a defined and agreed vision, a clear picture of the future state, a fit-for-purpose Target Operating Model (TOM), and that the changing environment is understood. Make sure the required costs and benefits are evaluated, investment for change is secured and effective change leadership is in place. Design (Shape) Oversee and gain senior stakeholder buy-in for the design and planning of the change management (CM) interventions required to successfully embed the change. Change impact assessment against the intended TOM/blueprint completion. Stakeholder identification and mapping, and communications planning e.g. core programme messages linked to benefits. Develop the CM strategy and identify requirements, roles and responsibilities, and oversee recruitment of the change team. Unblock issues Planning and Risk Management In line with the programme, identify the change budget and change interventions and prepare for the delivery of the change - ensuring benefits and people focus throughout and bringing stakeholders along. Scope and agree on the change management budget and be responsible for the monitoring, spend, and control of this budget. Lead and oversee the implementation of key plans and monitor progress against success criteria. Plans may include change management, engagement, communications and benefits plans, benefits profiles and training plans. Deliver learning and development requirements e.g. needs-based analysis, learning/training plans and materials. Lead and manage stakeholder engagement and communications, set up advocacy and ensure 'change agents' are mobilised. Implementation Ensure the business is ready to accept change, utilise new capabilities, ensure successful delivery and embed change into the business. Ensure ongoing stakeholder management, and support communication initiatives and leaders to role-model change, and address any barriers or resistance. Lead development and delivery of relevant assessments, plans, processes and materials to enable the change i.e. business readiness assessment, change sustainability plans, new processes, training, benefits realisation plans and tracking. Handover Enable the smooth handover of plans and capability, support the transition into business as usual (BAU) and move towards continuous improvement. May include implementing sustainability plans, monitoring adoption, reporting on change effectiveness and measuring, analysing and responding to performance metrics. Oversee lessons learned/after-action reviews relating to change effectiveness, and celebrate success. Additional responsibilities Provides leadership for the change management profession at the organisation - inspiring others and applying specialist knowledge and experience to grow change management maturity. Is an ambassador for change management and advocate for good practice internally and externally, helping to promote the organisation and develop positive relationships with external organisations. May take a lead in the management of change management resources that are deployed onto programmes or within a business function. The Successful Applicant Essential Criteria: Experience leading the initiation, management and implementation of change via large-scale transformation change programmes. Where a completer finisher is key for this role and is hands-on. Strong demonstrable understanding and approach to benefits management - from strategy to realisation. In-depth working knowledge of the principles and concepts that underpin change management and ability to advise with authority senior stakeholders on a 'good practice approach' to business change. Experience in stakeholder management on complex/sensitive programmes and at senior executive levels. Credibility and impact with senior leaders; adept at using influence and persuasion to gain buy-in to enable change to happen through others. Experience in facilitating and monitoring change; able to deal with complexity and ambiguity in a pressured environment; can adapt to changes in business focus. Able to define and structure complex problems, evaluate new concepts and ideas, and identify sound recommendations and solutions. Strong interpersonal and communication (including presentation) skills and a proven ability to develop, maintain and enhance relationships with a variety of internal and external contacts. Strong people management, decision-making and organisational skills, and a high awareness of the project/ programme context and discipline. Fully proficient at planning, risk and dependency management. Able to identify both the overt and covert organisation culture and its influence on the change. Desirable Criteria: Has led change for or managed multiple change programmes, each of significant length and significant impact across multiple business areas. Experience facilitating change for programmes requiring TUPE and employment issues. An appreciation of changing technology and working practices across the broadcasting industry. Relevant qualifications including one or more of Change Management Institute ACMF (Accredited Change Manager Master); APMG - Change Management Practitioner; Prosci ADKAR Model or equivalent. What's on Offer This is a 12 month fixed term contract (with likely extension) The salary will be between £100,000 - £115,000 with the following benefits: 26 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. Hybrid working (3 days in the office) The role can be based in London, Glasgow, Manchester, Birmingham or Cardiff with regular travel to London.
Our client is one of the UK's most prestigious, creative, and successful interiors brands, specialising in designing award-winning contemporary furniture and lighting and they are looking for a Head of Operations to join the team. Their reputation is based on excellent service standards and customer experience, as much as their award-winning designs and quality of making. They put high value on delivering all aspects of the business to the best of their abilities, whilst enjoying the process as they go. As they continue their steady and profitable growth trajectory, they are seeking a Head of Operations with a commitment to excellence. You will develop their operations and ensure their systems and processes form a strong foundation from which they will manageably grow. Leading 3 of the company pillars (systems, inventory, fulfilment) you will ensure data is cleanly managed and integrated throughout the business, their operational processes and 3rd party logistics partnerships are optimised, and their stock control is well looked after. You will ensure their business is set up to excellently service customer fulfilment and product availability and will mentor and work with the team to ensure all operations are expertly managed, perfectly delivered, accurately reported, working with existing processes, and implementing new systems where these are needed in growth. You will have a minimum of 3 years of senior operations and logistics experience within furniture production or an equivalent supply chain industry. Luxury experience is ideal but more importantly you will have led robust operations that result in an excellent experience for your customers. You will be a positive, energetic and experienced individual who is looking for an opportunity to thrive in and be instrumental in helping them deliver focused sustainable growth, whilst being recognised for delivering a product, service, and representing a brand that is world class. As a business in growth this role has the potential to grow with us over the future years. Role overview for this Head of Operations role: Managing stock holding, stock check and stock security. Ensuring risk & loss to the business is monitored & commercially balanced. Ensuring all logistical, fulfilment and stock operations are fit for purpose and optimised for manageable growth. Collaborating with other heads of departments to drive operational improvements across all areas of the business. Systems and Data: Ownership of sales and inventory system and processes (Workhorse) its accuracy, its optimisation and its integrations Daily updates and overview of correct data and info transfer to Google sheet Dashboard Development and maintenance of their internal reporting structures for key operational metrics, providing insights and recommendations for the business to grow Ownership of Shopify integration, stock reflection and customer functions Ownership of internal google suite management and company data storage Continuous development and build of operational data systems to support business growth Collaboration with external IT teams to implement new initiatives and technologies Inventory and warehousing: Overall responsibility for secure stock control and inventory management across main warehouse and ancillary warehouse spaces Design & implementation of stock management strategies (purchasing strategies driven by Merchandising Manager) Ownership of warehouse relationship, overseeing all claims and challenges Monthly/quarterly in person stock checks, ensuring director level adjustment sign off and system reconciliation Lead team to ensure stock control and stock movement is reflective Ensure any warehouse claims and refunds are processed/reconciled Regular checks that warehouse portal and their own inventory records are aligned/ and updates reflected 3rd party delivery & customer fulfilment: Cost negotiation and account set up for 3rd party delivery companies Driving their sales fulfilment to be ambitiously targeted & reported Collaborate with suppliers and third-party providers to ensure smooth logistics operations, streamlining process Ensure any delivery claims and refunds are processed/reconciled Big picture planning and rollout for new delivery strategies (eg USA Containers) Responsible for delivery arrangements by internal team/ customer facing training Manage resolution to customer delivery issues (or mentor) Implement operational improvements to enhance logistic processes Purchasing: Commercially manage, track, and report product purchasing and stock holding Work with Head of merchandising to review held stock strategy and analyse sell-through data to optimise inventory burden Overview efficient component/packaging ordering and stock control management Work with Head of merchandising to optimise the supply chain to drive efficiency and reduce costs Drive offsite storage price and process efficiency Ensure customer storage requirements are appropriately costed Work with Head of merchandising to drive packaging optimisation projects to improve efficiency and manage risk Implement inventory management best practices to minimise stockouts and excess inventory Work with Head of merchandising and Head of sales to conduct regular margin performance reviews, and identify areas for improvement Develop supplier invoice approval flow with Head of merchandising Ecomms: Continuously evaluate operational performance to build channel revenue Report online sales achievement and customer activity (eg. abandoned checkouts) Manage fulfilment team to ensure timely and accurate order fulfilment Monitor customer experience and satisfaction and address any issues related to order fulfilment Implement strategies to improve e-commerce sales processes Customer issues: Work with Head of Sales and Sales Ops to resolve customer issues, owing resolutions, reports and builds occurring from fulfilment shortcomings. Drive operation process change to manage out repeat Hold 3rd party suppliers to account where responsible, and drive change Mentor team on appropriate customer management and customer issue triage Key skills: A people person with excellent verbal and written communication skills Fluent in English, both spoken and written Experienced, mentoring manager Comfortable and confident to manage up and down Capable of upwards & outwards strategic thinking as well as downwards detail management Practical, capable and confident in leading team efforts Positively minded and highly motivated Natural problem solver and joined up thinker Ability to manage a busy and varied workload, working to tight deadlines Accomplished in data analytics and reporting Inventory and Retail Management System savvy Confident to own and implement projects with a completer/finisher mindset Able to prioritise and self-manage, as well as comfortably collaborate with other department leads Willing to get hands dirty in a SME Microsoft Office, Apple Mac and Google suite proficient Passion for furniture and creative spaces would be ideal but not essential Back to job board
Mar 27, 2024
Full time
Our client is one of the UK's most prestigious, creative, and successful interiors brands, specialising in designing award-winning contemporary furniture and lighting and they are looking for a Head of Operations to join the team. Their reputation is based on excellent service standards and customer experience, as much as their award-winning designs and quality of making. They put high value on delivering all aspects of the business to the best of their abilities, whilst enjoying the process as they go. As they continue their steady and profitable growth trajectory, they are seeking a Head of Operations with a commitment to excellence. You will develop their operations and ensure their systems and processes form a strong foundation from which they will manageably grow. Leading 3 of the company pillars (systems, inventory, fulfilment) you will ensure data is cleanly managed and integrated throughout the business, their operational processes and 3rd party logistics partnerships are optimised, and their stock control is well looked after. You will ensure their business is set up to excellently service customer fulfilment and product availability and will mentor and work with the team to ensure all operations are expertly managed, perfectly delivered, accurately reported, working with existing processes, and implementing new systems where these are needed in growth. You will have a minimum of 3 years of senior operations and logistics experience within furniture production or an equivalent supply chain industry. Luxury experience is ideal but more importantly you will have led robust operations that result in an excellent experience for your customers. You will be a positive, energetic and experienced individual who is looking for an opportunity to thrive in and be instrumental in helping them deliver focused sustainable growth, whilst being recognised for delivering a product, service, and representing a brand that is world class. As a business in growth this role has the potential to grow with us over the future years. Role overview for this Head of Operations role: Managing stock holding, stock check and stock security. Ensuring risk & loss to the business is monitored & commercially balanced. Ensuring all logistical, fulfilment and stock operations are fit for purpose and optimised for manageable growth. Collaborating with other heads of departments to drive operational improvements across all areas of the business. Systems and Data: Ownership of sales and inventory system and processes (Workhorse) its accuracy, its optimisation and its integrations Daily updates and overview of correct data and info transfer to Google sheet Dashboard Development and maintenance of their internal reporting structures for key operational metrics, providing insights and recommendations for the business to grow Ownership of Shopify integration, stock reflection and customer functions Ownership of internal google suite management and company data storage Continuous development and build of operational data systems to support business growth Collaboration with external IT teams to implement new initiatives and technologies Inventory and warehousing: Overall responsibility for secure stock control and inventory management across main warehouse and ancillary warehouse spaces Design & implementation of stock management strategies (purchasing strategies driven by Merchandising Manager) Ownership of warehouse relationship, overseeing all claims and challenges Monthly/quarterly in person stock checks, ensuring director level adjustment sign off and system reconciliation Lead team to ensure stock control and stock movement is reflective Ensure any warehouse claims and refunds are processed/reconciled Regular checks that warehouse portal and their own inventory records are aligned/ and updates reflected 3rd party delivery & customer fulfilment: Cost negotiation and account set up for 3rd party delivery companies Driving their sales fulfilment to be ambitiously targeted & reported Collaborate with suppliers and third-party providers to ensure smooth logistics operations, streamlining process Ensure any delivery claims and refunds are processed/reconciled Big picture planning and rollout for new delivery strategies (eg USA Containers) Responsible for delivery arrangements by internal team/ customer facing training Manage resolution to customer delivery issues (or mentor) Implement operational improvements to enhance logistic processes Purchasing: Commercially manage, track, and report product purchasing and stock holding Work with Head of merchandising to review held stock strategy and analyse sell-through data to optimise inventory burden Overview efficient component/packaging ordering and stock control management Work with Head of merchandising to optimise the supply chain to drive efficiency and reduce costs Drive offsite storage price and process efficiency Ensure customer storage requirements are appropriately costed Work with Head of merchandising to drive packaging optimisation projects to improve efficiency and manage risk Implement inventory management best practices to minimise stockouts and excess inventory Work with Head of merchandising and Head of sales to conduct regular margin performance reviews, and identify areas for improvement Develop supplier invoice approval flow with Head of merchandising Ecomms: Continuously evaluate operational performance to build channel revenue Report online sales achievement and customer activity (eg. abandoned checkouts) Manage fulfilment team to ensure timely and accurate order fulfilment Monitor customer experience and satisfaction and address any issues related to order fulfilment Implement strategies to improve e-commerce sales processes Customer issues: Work with Head of Sales and Sales Ops to resolve customer issues, owing resolutions, reports and builds occurring from fulfilment shortcomings. Drive operation process change to manage out repeat Hold 3rd party suppliers to account where responsible, and drive change Mentor team on appropriate customer management and customer issue triage Key skills: A people person with excellent verbal and written communication skills Fluent in English, both spoken and written Experienced, mentoring manager Comfortable and confident to manage up and down Capable of upwards & outwards strategic thinking as well as downwards detail management Practical, capable and confident in leading team efforts Positively minded and highly motivated Natural problem solver and joined up thinker Ability to manage a busy and varied workload, working to tight deadlines Accomplished in data analytics and reporting Inventory and Retail Management System savvy Confident to own and implement projects with a completer/finisher mindset Able to prioritise and self-manage, as well as comfortably collaborate with other department leads Willing to get hands dirty in a SME Microsoft Office, Apple Mac and Google suite proficient Passion for furniture and creative spaces would be ideal but not essential Back to job board
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data center, a manufacturing environment or a virtual location Job Title: Head of Projects CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Head of Projects to join the team located in London. Purpose Of The Job Own and deliver the business unit project plan, developing and leading their teams in the safe delivery of projects ensuring sufficient training and development of talent. Have overall responsibility for generating a sales pipeline to deliver revenue to the BU and projects are secured and delivered on time and within the financial requirements and margins as specified by the business. Building external relationships with clients and supply partners to deliver major projects Ensure that all projects adhere and are managed to commercial agreements / contracts compliant with statutory regulations, are QHSE compliant and meet technical industry standards. Key Responsibilities Ensure the safe delivery of projects through the management of risk and competence Recruit and retain talent for the present delivery and future growth of projects. Provide leadership in identifying and specifying project opportunities. Deliver contractual commitments on secured projects. Ensure projects are delivered on all maintenance contracts. Complete projects in line with local playbooks on time, on budget and to the satisfaction of all parties. Identify, reduce and manage all risks (technical, statutory, health and safety, commercial or otherwise) associated with each and every project. Maximise profit through cost reductions and better buying of subcontractor services. Plan and develop long term opportunities by creating a pipeline of opportunities. Liaise with colleagues managers to determine and identify project opportunities. Create case studies to promote business and host key decision makers on show site tours. Develop and manage all bids, tenders and proposals. Responsible for generating and securing new sales to exceed the annual financial plan. Seek out opportunities to generate projects through innovation and different technologies. Lead the sales process through solutions development, participation in presentations and consultation meetings. Identify and win project through effective relationships. Deliver supportive business communication through advice, review, leadership and direct contribution to management team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other applications as appropriate. Promote and maintain the core values of CBRE. Support development of team members 19. Contribute to Business unit strategy development Delivery wider strategy and new process delivery across projects business ensuring compliance with projects business governance. Manage Business unit forecast Manage people issues and underperformance Negotiate contractual obligations and disputes upstream and downstream Chair monthly and ad hoc project review meetings covering all aspects of Health & Safety / CDM Legislation and requirements. Accountabilities Accountability to the Business Unit Leader (directly) and Divisional Project Director (indirectly) Generation of project opportunities by building strong effective working relationships with our customers and site teams. Full P & L responsibility for Business Unit Accountable as line manager for others. Compliance with CBRE management policies and procedures. Ensure compliance with CBRE health and safety policy and process whilst ensuring that they are effectively implemented across both CBRE and its subcontractor's activities. These are to be regularly audited and reviewed. Person Specification & Education Recognised technical qualification in Construction, Mechanical or Electrical or similar (desirable) Degree level qualification in Project Management (desirable) Training • Degree level qualification within project management, construction management or equivalent (desirable) Business standard of written and verbal literacy and numeracy APM certified (desirable) Prince 2 certified (desirable) CDM regulations • SMSTS certified Nebosh certified CSCS card holder Experience Proven track record safely delivering exceptional projects in either an M&E, FM, construction, or critical environments. Experience of developing new project opportunities Proven experience of running a P&L Demonstrable evidence of having managed a team Experience of creating, presenting and managing on bids, tenders and proposals. Aptitudes Highly developed interpersonal and communication skills Ability to influence An excellent relationship builder Ability to inspire confidence Challenge status quo Highly motivated and self-aware Highly organised with attention to detail Results focused Innovative Excellent motivational and influencing skills, with high levels of personal integrity
Mar 27, 2024
Full time
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data center, a manufacturing environment or a virtual location Job Title: Head of Projects CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Head of Projects to join the team located in London. Purpose Of The Job Own and deliver the business unit project plan, developing and leading their teams in the safe delivery of projects ensuring sufficient training and development of talent. Have overall responsibility for generating a sales pipeline to deliver revenue to the BU and projects are secured and delivered on time and within the financial requirements and margins as specified by the business. Building external relationships with clients and supply partners to deliver major projects Ensure that all projects adhere and are managed to commercial agreements / contracts compliant with statutory regulations, are QHSE compliant and meet technical industry standards. Key Responsibilities Ensure the safe delivery of projects through the management of risk and competence Recruit and retain talent for the present delivery and future growth of projects. Provide leadership in identifying and specifying project opportunities. Deliver contractual commitments on secured projects. Ensure projects are delivered on all maintenance contracts. Complete projects in line with local playbooks on time, on budget and to the satisfaction of all parties. Identify, reduce and manage all risks (technical, statutory, health and safety, commercial or otherwise) associated with each and every project. Maximise profit through cost reductions and better buying of subcontractor services. Plan and develop long term opportunities by creating a pipeline of opportunities. Liaise with colleagues managers to determine and identify project opportunities. Create case studies to promote business and host key decision makers on show site tours. Develop and manage all bids, tenders and proposals. Responsible for generating and securing new sales to exceed the annual financial plan. Seek out opportunities to generate projects through innovation and different technologies. Lead the sales process through solutions development, participation in presentations and consultation meetings. Identify and win project through effective relationships. Deliver supportive business communication through advice, review, leadership and direct contribution to management team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other applications as appropriate. Promote and maintain the core values of CBRE. Support development of team members 19. Contribute to Business unit strategy development Delivery wider strategy and new process delivery across projects business ensuring compliance with projects business governance. Manage Business unit forecast Manage people issues and underperformance Negotiate contractual obligations and disputes upstream and downstream Chair monthly and ad hoc project review meetings covering all aspects of Health & Safety / CDM Legislation and requirements. Accountabilities Accountability to the Business Unit Leader (directly) and Divisional Project Director (indirectly) Generation of project opportunities by building strong effective working relationships with our customers and site teams. Full P & L responsibility for Business Unit Accountable as line manager for others. Compliance with CBRE management policies and procedures. Ensure compliance with CBRE health and safety policy and process whilst ensuring that they are effectively implemented across both CBRE and its subcontractor's activities. These are to be regularly audited and reviewed. Person Specification & Education Recognised technical qualification in Construction, Mechanical or Electrical or similar (desirable) Degree level qualification in Project Management (desirable) Training • Degree level qualification within project management, construction management or equivalent (desirable) Business standard of written and verbal literacy and numeracy APM certified (desirable) Prince 2 certified (desirable) CDM regulations • SMSTS certified Nebosh certified CSCS card holder Experience Proven track record safely delivering exceptional projects in either an M&E, FM, construction, or critical environments. Experience of developing new project opportunities Proven experience of running a P&L Demonstrable evidence of having managed a team Experience of creating, presenting and managing on bids, tenders and proposals. Aptitudes Highly developed interpersonal and communication skills Ability to influence An excellent relationship builder Ability to inspire confidence Challenge status quo Highly motivated and self-aware Highly organised with attention to detail Results focused Innovative Excellent motivational and influencing skills, with high levels of personal integrity
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Our Rail Consultancy team is growing, and you'll be working on some of the biggest, most iconic projects imaginable. It's challenging, rewarding and will take your career to the next level. To do this role you'll need energy, agility and an eye for detail - as well as being able to deliver for multiple clients every day. Join us and you'll find a people first environment where you're supported every step of the way and encouraged to build the career that's right for you. Operationally manage project or programme controls work to deliver defined objectives. You will be responsible for delivering your scope of work in line with budgetary, compliance, regulatory and process controls, and will have deep technical knowledge and broad business experience. Ability to select systems and tools appropriate for the work, develop and implement project-specific processes and procedures. Develop and grow the service capability, contribute to delivery of client account plans. Role accountabilities: Oversee an agreed scope of work including the workload of a team or contractors; ensuring allocated work is completed/resources are fully utilised in order to deliver against an agreed programme of work. Work within established systems to independently produce schedules and cost plans and track and manage budgets, highlighting variances in order to produce management information Deliver a number of small to medium scale project or programme controls work, ensuring appropriate use of resources and budgets to deliver the required scope of work within set deadlines. Present any project risks or issues to senior managers to ensure the project is not adversely impacted, and ensure the delivery of project controls is compliant to standards. Provide advice to colleagues surrounding behaviours, to ensure adherence to internal and external compliance processes. Analyse and review a range of data to identify key existing and emerging themes and trends. Use own and others' analysis to provide recommendations that support project decision-making. Use own knowledge and experience of industry best practice to review and analyse project controls processes and policies, providing insightful recommendations to improve processes and systems. Interact effectively and proactively across the organisation, seeking to develop ways to support collaboration and ensure project/programme controls can be delivered to meet internal customer expectations. Advise senior management on issues relating to project controls, providing subject matter advice in order to support successful delivery in line with project objectives and strategies. Liaise and collaborate with clients and stakeholders, in order to ensure all parties are informed and aware of project progress and expectations Qualifications & Experience: Previous experience in Rail sector environment Relevant business experience across multiple sectors Management of small to medium sized project (AKA 'core' sized projects) and experience in major projects and programmes Commercial acumen and the ability to manage relationships with external stakeholders 'Expert' level expertise in service capability Knowledge of own community managed and an understanding of service and business lines Experience in managing business relationships at management level Bachelor's degree or equivalent Relevant professional qualification or chartered status Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.
Mar 27, 2024
Full time
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Our Rail Consultancy team is growing, and you'll be working on some of the biggest, most iconic projects imaginable. It's challenging, rewarding and will take your career to the next level. To do this role you'll need energy, agility and an eye for detail - as well as being able to deliver for multiple clients every day. Join us and you'll find a people first environment where you're supported every step of the way and encouraged to build the career that's right for you. Operationally manage project or programme controls work to deliver defined objectives. You will be responsible for delivering your scope of work in line with budgetary, compliance, regulatory and process controls, and will have deep technical knowledge and broad business experience. Ability to select systems and tools appropriate for the work, develop and implement project-specific processes and procedures. Develop and grow the service capability, contribute to delivery of client account plans. Role accountabilities: Oversee an agreed scope of work including the workload of a team or contractors; ensuring allocated work is completed/resources are fully utilised in order to deliver against an agreed programme of work. Work within established systems to independently produce schedules and cost plans and track and manage budgets, highlighting variances in order to produce management information Deliver a number of small to medium scale project or programme controls work, ensuring appropriate use of resources and budgets to deliver the required scope of work within set deadlines. Present any project risks or issues to senior managers to ensure the project is not adversely impacted, and ensure the delivery of project controls is compliant to standards. Provide advice to colleagues surrounding behaviours, to ensure adherence to internal and external compliance processes. Analyse and review a range of data to identify key existing and emerging themes and trends. Use own and others' analysis to provide recommendations that support project decision-making. Use own knowledge and experience of industry best practice to review and analyse project controls processes and policies, providing insightful recommendations to improve processes and systems. Interact effectively and proactively across the organisation, seeking to develop ways to support collaboration and ensure project/programme controls can be delivered to meet internal customer expectations. Advise senior management on issues relating to project controls, providing subject matter advice in order to support successful delivery in line with project objectives and strategies. Liaise and collaborate with clients and stakeholders, in order to ensure all parties are informed and aware of project progress and expectations Qualifications & Experience: Previous experience in Rail sector environment Relevant business experience across multiple sectors Management of small to medium sized project (AKA 'core' sized projects) and experience in major projects and programmes Commercial acumen and the ability to manage relationships with external stakeholders 'Expert' level expertise in service capability Knowledge of own community managed and an understanding of service and business lines Experience in managing business relationships at management level Bachelor's degree or equivalent Relevant professional qualification or chartered status Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.
This is a 6-month contract which will be reviewed based on team resource requirements towards the end of the contract About Decoded We are Decoded, the pioneers of transformative technology education. We help some of the world's largest and most technologically progressive organisations up-skill and inspire their employees through training programmes and workshops. We democratise cutting-edge data skills, and help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work. Overview The Client Director sits within the Client Management Team. They have end-to-end ownership and responsibility for each of their projects or programmes, and are the first port of call for all things client management-related, both internally and externally, supported by Client Managers. They are focused on results and constantly strive to demonstrate the impact of a Decoded programme. Their closeness to our clients allows them to identify opportunities where we can align the Decoded offering to their needs and feed insights and information back into the business in real-time. They are the driving force in maximising growth and minimising any reduction in spend amongst our current client base. Client Directors lead from the front. They build brilliant and productive relationships with colleagues, clients and partners alike, and have a laser-focus on delivering a best-in-class experience, ultimately driving the increased lifetime value of each of their accounts. They are responsible for orchestrating, liaising with and empowering other Decoded teams to deliver excellent programmes for their wide-ranging portfolio of clients. They drive things forward and help sustain momentum. As the guardians of our customers' experience, they gather and react to feedback and course-correct when necessary. And crucially, they are able to identify the right resource for the right challenge and understand exactly who to bring in when. Specific role responsibilities As a Client Director at Decoded, you're ultimately responsible for: Being a trusted guide for clients Chaperoning the client and their team through the delivery process. This means gaining a deep understanding of the client's objectives, aligning the Decoded offering to these needs, garnering regular feedback, providing actions to ensure complete client satisfaction and closing the loop by clearly demonstrating the impact of Decoded programmes Maximising growth within the current client base Maintaining and growing revenue for the clients you are responsible for by delivering successful programmes, managing resources effectively, securing repeated revenue, minimising reductions in client spending, spotting new opportunities and working closely with the sales team Leading internal teams from the front Setting projects and programmes up for success. Leading Decoded teams through the delivery process, empowering and supporting them, and holding them to account. Overseeing the delivery of Decoded programmes to ensure they're being operationalised flawlessly, that any potential barriers or issues affecting delivery are overcome, and that Decoded is on track to deliver against the client's strategic goals Keeping a close ear to the ground Developing brilliant relationships with decision-making clients, and gaining an understanding of their motivation, business drivers, strategic goals, and desired business outcomes to identify and pass on future opportunities to a Decoded Commercial Director. Over time, building a clear picture of the client's business, hierarchy and structure so that we can expand our footprint within the organisation Skills and behaviours Your enthusiasm, knowledge and customer-centricity will help us become the number one digital technology education company in the world. We also look for: The drive to perform and the ability to execute Inspirational leadership and impactful collaboration, including cross-functional coordination with other Decoded teams Passion for building strong relationships with others The ability to decode and simplify complex processes or problems The ability to plan and oversee projects to completion The ability to analyse and document potential customers' requirements, and position Decoded solutions to address such needs The ability to confidently communicate and present at multiple levels Proactive, creative and innovative thinking Strategic thinking and excitement about the thought of being a trusted partner to clients Genuine interest in the world of digital and data, and how the latest trends apply to our clients' business and industries Team reporting and structure This role will report into a Commercial Managing Partner, Client Services (Global) based in London, while working closely with Regional Commercial and Client Service teams in NYC and Hong Kong. You will be responsible for line managing at least one Client Manager. Benefits Working at Decoded means you'll get: 33 days leave per year (inclusive of bank holidays) and extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8. We also close the office for 2 full weeks at Christmas at Decoded's discretion which does not come out of your holiday allowance Flexible working, including work-from-home Modern, flexible and fully serviced offices at WeWork Company pension contributions Private health care including dental, GP and hospital cover and a gym-discount to help you prioritise your wellbeing Travel insurance An array of social events including Christmas get-togethers and a summer away day, as well as monthly drinks and activities Continuous learning and development. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning, creativity, personal growth, and collaboration Free monthly lunches, fresh fruit every day, drinks and snacks Casual dress every day
Mar 27, 2024
Full time
This is a 6-month contract which will be reviewed based on team resource requirements towards the end of the contract About Decoded We are Decoded, the pioneers of transformative technology education. We help some of the world's largest and most technologically progressive organisations up-skill and inspire their employees through training programmes and workshops. We democratise cutting-edge data skills, and help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work. Overview The Client Director sits within the Client Management Team. They have end-to-end ownership and responsibility for each of their projects or programmes, and are the first port of call for all things client management-related, both internally and externally, supported by Client Managers. They are focused on results and constantly strive to demonstrate the impact of a Decoded programme. Their closeness to our clients allows them to identify opportunities where we can align the Decoded offering to their needs and feed insights and information back into the business in real-time. They are the driving force in maximising growth and minimising any reduction in spend amongst our current client base. Client Directors lead from the front. They build brilliant and productive relationships with colleagues, clients and partners alike, and have a laser-focus on delivering a best-in-class experience, ultimately driving the increased lifetime value of each of their accounts. They are responsible for orchestrating, liaising with and empowering other Decoded teams to deliver excellent programmes for their wide-ranging portfolio of clients. They drive things forward and help sustain momentum. As the guardians of our customers' experience, they gather and react to feedback and course-correct when necessary. And crucially, they are able to identify the right resource for the right challenge and understand exactly who to bring in when. Specific role responsibilities As a Client Director at Decoded, you're ultimately responsible for: Being a trusted guide for clients Chaperoning the client and their team through the delivery process. This means gaining a deep understanding of the client's objectives, aligning the Decoded offering to these needs, garnering regular feedback, providing actions to ensure complete client satisfaction and closing the loop by clearly demonstrating the impact of Decoded programmes Maximising growth within the current client base Maintaining and growing revenue for the clients you are responsible for by delivering successful programmes, managing resources effectively, securing repeated revenue, minimising reductions in client spending, spotting new opportunities and working closely with the sales team Leading internal teams from the front Setting projects and programmes up for success. Leading Decoded teams through the delivery process, empowering and supporting them, and holding them to account. Overseeing the delivery of Decoded programmes to ensure they're being operationalised flawlessly, that any potential barriers or issues affecting delivery are overcome, and that Decoded is on track to deliver against the client's strategic goals Keeping a close ear to the ground Developing brilliant relationships with decision-making clients, and gaining an understanding of their motivation, business drivers, strategic goals, and desired business outcomes to identify and pass on future opportunities to a Decoded Commercial Director. Over time, building a clear picture of the client's business, hierarchy and structure so that we can expand our footprint within the organisation Skills and behaviours Your enthusiasm, knowledge and customer-centricity will help us become the number one digital technology education company in the world. We also look for: The drive to perform and the ability to execute Inspirational leadership and impactful collaboration, including cross-functional coordination with other Decoded teams Passion for building strong relationships with others The ability to decode and simplify complex processes or problems The ability to plan and oversee projects to completion The ability to analyse and document potential customers' requirements, and position Decoded solutions to address such needs The ability to confidently communicate and present at multiple levels Proactive, creative and innovative thinking Strategic thinking and excitement about the thought of being a trusted partner to clients Genuine interest in the world of digital and data, and how the latest trends apply to our clients' business and industries Team reporting and structure This role will report into a Commercial Managing Partner, Client Services (Global) based in London, while working closely with Regional Commercial and Client Service teams in NYC and Hong Kong. You will be responsible for line managing at least one Client Manager. Benefits Working at Decoded means you'll get: 33 days leave per year (inclusive of bank holidays) and extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8. We also close the office for 2 full weeks at Christmas at Decoded's discretion which does not come out of your holiday allowance Flexible working, including work-from-home Modern, flexible and fully serviced offices at WeWork Company pension contributions Private health care including dental, GP and hospital cover and a gym-discount to help you prioritise your wellbeing Travel insurance An array of social events including Christmas get-togethers and a summer away day, as well as monthly drinks and activities Continuous learning and development. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning, creativity, personal growth, and collaboration Free monthly lunches, fresh fruit every day, drinks and snacks Casual dress every day
GBR Recruitment Limited are working exclusively with a long established & progress Chilled HGV Haulage company, recruiting for an experienced permanent Night Transport Planner / Traffic Planner to work on nights on a 4 on / 4 off roster system. Must be used to working Nights. You will be responsible for the effective daily running of the companies HGV fleet operations on nights. Your key focus will be ensuring that the traffic plan is executed in the most efficient manner, in terms of delivery routes, delivery times, financial targets & in line with all legislative requirements. Planners Duties: Responsible for successfully achieving nightly transport schedules / customer delivery & collection targets, successfully routing all transport runs. Execute the planned nightly transport activities, to ensure that all HGV deliveries & collections are completed as required, OTIF & with top level customer service. Undertake reactive changes to the traffic plan / schedule in response to operational issues & changes on the day of transporting goods to end users i.e., traffic jams, RTA's, delays etc. Maximise route planning efficiencies within given constraints, to achieve set time slots. Work in partnership with the other Transport Planners, to plan effectively and resolve issues which adversely affect deliveries or collections. Meet customer service levels / SLA's, working to the highest quality standards, whist also maintaining a positive & strong working relationship with internal departments. Always ensure effective internal & external communications (peers, customers, drivers). Provide night shift delivery / collection reports & revenue figures to the accounts function. Ensure all jobs are entered onto the planning system in a timely manner allowing daily closure & daily invoicing for completed transport services. Manage the drivers' hours, routes / drops, brief & debrief them daily Ensure all HGV / Trailer maintenance is completed in a timely manner, inclusive of servicing, MOT's & daily defect reporting / VOR. Temperature checks on chilled trailers, ensuring they are at the appropriate setting. Planner Attributes: Strong Transport / Traffic Planning experience, working with HGV's (C&E plus Class 2) Happy to work 4 on 4 off night shifts (12 hour shifts) Chilled Transport experience, with knowledge of temperature control measures Used to working as a 3PL / Haulage contractor on behalf of other companies Food sector experience would be beneficial as they work with lots of foodies UK wide planning experience & strong geographical knowledge Analytically minded, as well as proactive & reactive to challenges / foreseen obstacles Used to planning Trampers runs (Weekly workloads) Strong trailer fill planning skills (inc. backloads etc) Strong professional communicator at all levels Used to working with varying customers with varying needs & expectations Flexible with working rosters / hours (when needed to be) Can work in a small team of planners upon own initiative This role is commutable from Sleaford, Boston, Spalding, Peterborough, Holbeach, Lincoln, Wisbech, Bourne, Horncastle, Grantham & areas close to these This position could suit a Transport Coordinator, Transport Clerk, Transport Manager, Transport Scheduler, Transport Controller, Traffic Coordinator, Traffic Clerk, Traffic Manager, Traffic Scheduler, Traffic Controller, Traffic Coordinator or similar role holder Interviews to take place immediately, with the potential of an immediate start!
Mar 27, 2024
Full time
GBR Recruitment Limited are working exclusively with a long established & progress Chilled HGV Haulage company, recruiting for an experienced permanent Night Transport Planner / Traffic Planner to work on nights on a 4 on / 4 off roster system. Must be used to working Nights. You will be responsible for the effective daily running of the companies HGV fleet operations on nights. Your key focus will be ensuring that the traffic plan is executed in the most efficient manner, in terms of delivery routes, delivery times, financial targets & in line with all legislative requirements. Planners Duties: Responsible for successfully achieving nightly transport schedules / customer delivery & collection targets, successfully routing all transport runs. Execute the planned nightly transport activities, to ensure that all HGV deliveries & collections are completed as required, OTIF & with top level customer service. Undertake reactive changes to the traffic plan / schedule in response to operational issues & changes on the day of transporting goods to end users i.e., traffic jams, RTA's, delays etc. Maximise route planning efficiencies within given constraints, to achieve set time slots. Work in partnership with the other Transport Planners, to plan effectively and resolve issues which adversely affect deliveries or collections. Meet customer service levels / SLA's, working to the highest quality standards, whist also maintaining a positive & strong working relationship with internal departments. Always ensure effective internal & external communications (peers, customers, drivers). Provide night shift delivery / collection reports & revenue figures to the accounts function. Ensure all jobs are entered onto the planning system in a timely manner allowing daily closure & daily invoicing for completed transport services. Manage the drivers' hours, routes / drops, brief & debrief them daily Ensure all HGV / Trailer maintenance is completed in a timely manner, inclusive of servicing, MOT's & daily defect reporting / VOR. Temperature checks on chilled trailers, ensuring they are at the appropriate setting. Planner Attributes: Strong Transport / Traffic Planning experience, working with HGV's (C&E plus Class 2) Happy to work 4 on 4 off night shifts (12 hour shifts) Chilled Transport experience, with knowledge of temperature control measures Used to working as a 3PL / Haulage contractor on behalf of other companies Food sector experience would be beneficial as they work with lots of foodies UK wide planning experience & strong geographical knowledge Analytically minded, as well as proactive & reactive to challenges / foreseen obstacles Used to planning Trampers runs (Weekly workloads) Strong trailer fill planning skills (inc. backloads etc) Strong professional communicator at all levels Used to working with varying customers with varying needs & expectations Flexible with working rosters / hours (when needed to be) Can work in a small team of planners upon own initiative This role is commutable from Sleaford, Boston, Spalding, Peterborough, Holbeach, Lincoln, Wisbech, Bourne, Horncastle, Grantham & areas close to these This position could suit a Transport Coordinator, Transport Clerk, Transport Manager, Transport Scheduler, Transport Controller, Traffic Coordinator, Traffic Clerk, Traffic Manager, Traffic Scheduler, Traffic Controller, Traffic Coordinator or similar role holder Interviews to take place immediately, with the potential of an immediate start!
Job Title: Service Advisor - Gateshead Salary: £26,000 Basic + Bonus (OTE £30,800) Hours: Monday to Friday 07:30-18:00 and Saturdays on a rota 08:00-13:00-42 hours per week Ref: OC17163We have a new vacancy for an experienced Service Advisor for my client's main dealership in Gateshead. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Competitive salaries with clear pay scales in place as you develop. Generous annual leave allowance that increases with length of service. Eligibility to join one of the colleague car plans and cycle to work schemes. Enhanced maternity leave, adoption leave and paternity leave. Employee assistance programme and free access to Smart Health. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice Dickinson INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Mar 27, 2024
Full time
Job Title: Service Advisor - Gateshead Salary: £26,000 Basic + Bonus (OTE £30,800) Hours: Monday to Friday 07:30-18:00 and Saturdays on a rota 08:00-13:00-42 hours per week Ref: OC17163We have a new vacancy for an experienced Service Advisor for my client's main dealership in Gateshead. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Competitive salaries with clear pay scales in place as you develop. Generous annual leave allowance that increases with length of service. Eligibility to join one of the colleague car plans and cycle to work schemes. Enhanced maternity leave, adoption leave and paternity leave. Employee assistance programme and free access to Smart Health. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice Dickinson INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Position Available : Supplier Development Manager Location : Greater Manchester (Hybrid) & Dynamic Working Hours Salary : Up to £52,000 + Paid Overtime & Company Bonus & Very Good Pension Package Experience needed : Experience in analysing and improving supplier performance within a complex, high-technology manufacturing environment. Skills needed for this role include Capacity Management, Risk Awareness, Performance Reviews of Suppliers, Problem-Solving Knowledge (8D, 5Whys, Root Cause Analysis etc ), Investigation Experience and Knowledge of Lean Principles. About the role We are a leading defence company who are at the forefront of innovation in the industry and your work will have a direct impact on the safety and security of the UK & our allies. We are currently have several Supplier Performance Manager roles available in our team who ensure effective Supplier performance, capability & Risk management. You'll be part of a team focused on managing how suppliers deliver goods and their quality while also working with other procurement professionals, colleagues from different departments, and suppliers. We offer additional training programs available to learn more about procurement and quality. Due to the complexity of the work in our business, we can only consider candidates coming from a similar industry as defence eg, automotive, aerospace, robotics, aviation, pharmaceutical, electronics manufacturing, and other complex forms of manufacturing. What we need from you: Proven track record in enhancing Supplier Performance (Delivery and Quality) through lean methodologies and relevant tools. Experience of managing a portfolio of suppliers daily, reporting on performance and resolving supply chain risks efficiently. Evaluate supplier capabilities to meet current and future delivery requirements. Skilled in process flow creation, lead time analysis, capacity assessment, and sub-tier mapping for a comprehensive supplier understanding. Strong problem-solving abilities, employing techniques like DMAIC for root cause analysis and improvement implementation. Proactive in identifying and mitigating potential Supply Chain Risks, devising improvement and mitigation strategies. If you would like to know more details about the position or want to register your interest, hit apply below. We'd love to hear from you!
Mar 27, 2024
Full time
Position Available : Supplier Development Manager Location : Greater Manchester (Hybrid) & Dynamic Working Hours Salary : Up to £52,000 + Paid Overtime & Company Bonus & Very Good Pension Package Experience needed : Experience in analysing and improving supplier performance within a complex, high-technology manufacturing environment. Skills needed for this role include Capacity Management, Risk Awareness, Performance Reviews of Suppliers, Problem-Solving Knowledge (8D, 5Whys, Root Cause Analysis etc ), Investigation Experience and Knowledge of Lean Principles. About the role We are a leading defence company who are at the forefront of innovation in the industry and your work will have a direct impact on the safety and security of the UK & our allies. We are currently have several Supplier Performance Manager roles available in our team who ensure effective Supplier performance, capability & Risk management. You'll be part of a team focused on managing how suppliers deliver goods and their quality while also working with other procurement professionals, colleagues from different departments, and suppliers. We offer additional training programs available to learn more about procurement and quality. Due to the complexity of the work in our business, we can only consider candidates coming from a similar industry as defence eg, automotive, aerospace, robotics, aviation, pharmaceutical, electronics manufacturing, and other complex forms of manufacturing. What we need from you: Proven track record in enhancing Supplier Performance (Delivery and Quality) through lean methodologies and relevant tools. Experience of managing a portfolio of suppliers daily, reporting on performance and resolving supply chain risks efficiently. Evaluate supplier capabilities to meet current and future delivery requirements. Skilled in process flow creation, lead time analysis, capacity assessment, and sub-tier mapping for a comprehensive supplier understanding. Strong problem-solving abilities, employing techniques like DMAIC for root cause analysis and improvement implementation. Proactive in identifying and mitigating potential Supply Chain Risks, devising improvement and mitigation strategies. If you would like to know more details about the position or want to register your interest, hit apply below. We'd love to hear from you!
Position Available : Supplier Development Manager Location : Hertfordshire (Hybrid) & Dynamic Working Hours Salary : Up to £52,000 + Paid Overtime & Company Bonus & Very Good Pension Package Experience needed : Experience in analysing and improving supplier performance within a complex, high-technology manufacturing environment. Skills needed for this role include Capacity Management, Risk Awareness, Performance Reviews of Suppliers, Problem-Solving Knowledge (8D, 5Whys, Root Cause Analysis etc ), Investigation Experience and Knowledge of Lean Principles. About the role We are a leading defence company who are at the forefront of innovation in the industry and your work will have a direct impact on the safety and security of the UK & our allies. We are currently have several Supplier Performance Manager roles available in our team who ensure effective Supplier performance, capability & Risk management. You'll be part of a team focused on managing how suppliers deliver goods and their quality while also working with other procurement professionals, colleagues from different departments, and suppliers. We offer additional training programs available to learn more about procurement and quality. Due to the complexity of the work in our business, we can only consider candidates coming from a similar industry as defence eg, automotive, aerospace, robotics, aviation, pharmaceutical, electronics manufacturing, and other complex forms of manufacturing. What we need from you: Proven track record in enhancing Supplier Performance (Delivery and Quality) through lean methodologies and relevant tools. Experience of managing a portfolio of suppliers daily, reporting on performance and resolving supply chain risks efficiently. Evaluate supplier capabilities to meet current and future delivery requirements. Skilled in process flow creation, lead time analysis, capacity assessment, and sub-tier mapping for a comprehensive supplier understanding. Strong problem-solving abilities, employing techniques like DMAIC for root cause analysis and improvement implementation. Proactive in identifying and mitigating potential Supply Chain Risks, devising improvement and mitigation strategies. If you would like to know more details about the position or want to register your interest, hit apply below. We'd love to hear from you!
Mar 26, 2024
Full time
Position Available : Supplier Development Manager Location : Hertfordshire (Hybrid) & Dynamic Working Hours Salary : Up to £52,000 + Paid Overtime & Company Bonus & Very Good Pension Package Experience needed : Experience in analysing and improving supplier performance within a complex, high-technology manufacturing environment. Skills needed for this role include Capacity Management, Risk Awareness, Performance Reviews of Suppliers, Problem-Solving Knowledge (8D, 5Whys, Root Cause Analysis etc ), Investigation Experience and Knowledge of Lean Principles. About the role We are a leading defence company who are at the forefront of innovation in the industry and your work will have a direct impact on the safety and security of the UK & our allies. We are currently have several Supplier Performance Manager roles available in our team who ensure effective Supplier performance, capability & Risk management. You'll be part of a team focused on managing how suppliers deliver goods and their quality while also working with other procurement professionals, colleagues from different departments, and suppliers. We offer additional training programs available to learn more about procurement and quality. Due to the complexity of the work in our business, we can only consider candidates coming from a similar industry as defence eg, automotive, aerospace, robotics, aviation, pharmaceutical, electronics manufacturing, and other complex forms of manufacturing. What we need from you: Proven track record in enhancing Supplier Performance (Delivery and Quality) through lean methodologies and relevant tools. Experience of managing a portfolio of suppliers daily, reporting on performance and resolving supply chain risks efficiently. Evaluate supplier capabilities to meet current and future delivery requirements. Skilled in process flow creation, lead time analysis, capacity assessment, and sub-tier mapping for a comprehensive supplier understanding. Strong problem-solving abilities, employing techniques like DMAIC for root cause analysis and improvement implementation. Proactive in identifying and mitigating potential Supply Chain Risks, devising improvement and mitigation strategies. If you would like to know more details about the position or want to register your interest, hit apply below. We'd love to hear from you!
Air import Key Accounts This critical role involves co-ordinating & supervising the import process, ensuring compliance with import regulations & customs requirements, KPI's, working closely with the Client Manager & Import Ops Manager to optimise supply chain efficiency and dealing with a team of staff where you will be responsible for their training and progression. Responsibilities 1. Documentation Management . Manage the full import process for Key accounts from start to finish & to include Crosstrade . Liase with overseas offices, partners & agents and also working closely with internal departments including transport, finance & GCS ( Global Customer Solutions ) . Ensure smooth operations within the department 2. Customs clearance . Support staff with the customs clearance process to ensure compliance with UK HMRC regulations . Review documents required for air import processes, including invoices, packing lists, AWB's & Certificates of Origin etc 3. Supply Chain Efficiency . Streamline import processes . Work with relevant internal teams to enhance efficiency . Facilitate timely deliveries 4. Invoicing / Billing . To ensure timely & accurate billing / invoicing . Check reports and queries from the customer & our own finance department. . Strong attention to detail required 5. Team Leadership . Lead the air import team ensuring efficient operations and to adhere to SOP's . Identify areas of improvement 6. Customer Service . Provide exceptional customer service by addressing inquiries, resolving issues and maintaining positive relationships both with both the client and internal departments. Qualifications 1. Experience . Previous Team Leader or Senior Clerk Experience within an import operations department is essential - minimum of 4 years is preferred 2. Skills . Strong organisational, leadership & communication skills . Attention to detail . Knowledge of customs procedures . Ability to multi task & prioritise when required . Proficiency in relevant software & tools ( Use of Cargowise & Sequoia is beneficial ) . At times you will need to have the ability to think outside of the norm & work extra hours if & when required at busy periods
Mar 26, 2024
Full time
Air import Key Accounts This critical role involves co-ordinating & supervising the import process, ensuring compliance with import regulations & customs requirements, KPI's, working closely with the Client Manager & Import Ops Manager to optimise supply chain efficiency and dealing with a team of staff where you will be responsible for their training and progression. Responsibilities 1. Documentation Management . Manage the full import process for Key accounts from start to finish & to include Crosstrade . Liase with overseas offices, partners & agents and also working closely with internal departments including transport, finance & GCS ( Global Customer Solutions ) . Ensure smooth operations within the department 2. Customs clearance . Support staff with the customs clearance process to ensure compliance with UK HMRC regulations . Review documents required for air import processes, including invoices, packing lists, AWB's & Certificates of Origin etc 3. Supply Chain Efficiency . Streamline import processes . Work with relevant internal teams to enhance efficiency . Facilitate timely deliveries 4. Invoicing / Billing . To ensure timely & accurate billing / invoicing . Check reports and queries from the customer & our own finance department. . Strong attention to detail required 5. Team Leadership . Lead the air import team ensuring efficient operations and to adhere to SOP's . Identify areas of improvement 6. Customer Service . Provide exceptional customer service by addressing inquiries, resolving issues and maintaining positive relationships both with both the client and internal departments. Qualifications 1. Experience . Previous Team Leader or Senior Clerk Experience within an import operations department is essential - minimum of 4 years is preferred 2. Skills . Strong organisational, leadership & communication skills . Attention to detail . Knowledge of customs procedures . Ability to multi task & prioritise when required . Proficiency in relevant software & tools ( Use of Cargowise & Sequoia is beneficial ) . At times you will need to have the ability to think outside of the norm & work extra hours if & when required at busy periods
Import Operations Manager - Freight Forwarding ( Air import Key Accounts ) Job Description The Import Operations Manager overseas and manages all aspects of the company's operations related to air imports. This critical role involves co-ordinating & supervising the import process, ensuring compliance with import regulations & customs requirements, KPI's, working closely with the Client Manager to optimise supply chain efficiency and dealing with a team of staff where you will be responsible for their training and progression. Responsibilities 1. Import Co-ordination . Manage the full import process for Key accounts from start to finish & to include Crosstrade . Liase with overseas offices, partners & agents and also working closely with internal departments including transport, finance & GCS ( Global Customer Solutions ) . Ensure smooth operations for the department 2. Customs clearance . Act as the key contact for both the customer & our internal Customs Management team . Support staff with the customs clearance process 3. Supply Chain Efficiency . Streamline import processes . Work with relevant internal teams to enhance efficiency . Facilitate timely deliveries 4. Invoicing / Billing . To ensure timely & accurate billing / invoicing . Check reports and queries from the customer & our own finance department. 5. Compliance . Ensure that your department adhere to import regulations & customs requirements . Stay updated on industry changes & industry news Qualifications 1. Experience . Previous Manager / Team Leader Experience within an import operations department is essential - minimum of 4 years is preferred 2. Skills . Strong organisational, leadership & communication skills . Attention to detail . Knowledge of customs procedures . Ability to multi task & prioritise when required . Proficiency in relevant software & tools ( Use of Cargowise & Sequoia is beneficial ) . At times you will need to have the ability to think outside of the norm & work extra hours if & when required at busy periods Salary & Benefits . Salary range varies based on experience . Additional benefits such as performance related bonus . Company pension scheme after probation period . 25 days annual leave plus bank holidays
Mar 26, 2024
Full time
Import Operations Manager - Freight Forwarding ( Air import Key Accounts ) Job Description The Import Operations Manager overseas and manages all aspects of the company's operations related to air imports. This critical role involves co-ordinating & supervising the import process, ensuring compliance with import regulations & customs requirements, KPI's, working closely with the Client Manager to optimise supply chain efficiency and dealing with a team of staff where you will be responsible for their training and progression. Responsibilities 1. Import Co-ordination . Manage the full import process for Key accounts from start to finish & to include Crosstrade . Liase with overseas offices, partners & agents and also working closely with internal departments including transport, finance & GCS ( Global Customer Solutions ) . Ensure smooth operations for the department 2. Customs clearance . Act as the key contact for both the customer & our internal Customs Management team . Support staff with the customs clearance process 3. Supply Chain Efficiency . Streamline import processes . Work with relevant internal teams to enhance efficiency . Facilitate timely deliveries 4. Invoicing / Billing . To ensure timely & accurate billing / invoicing . Check reports and queries from the customer & our own finance department. 5. Compliance . Ensure that your department adhere to import regulations & customs requirements . Stay updated on industry changes & industry news Qualifications 1. Experience . Previous Manager / Team Leader Experience within an import operations department is essential - minimum of 4 years is preferred 2. Skills . Strong organisational, leadership & communication skills . Attention to detail . Knowledge of customs procedures . Ability to multi task & prioritise when required . Proficiency in relevant software & tools ( Use of Cargowise & Sequoia is beneficial ) . At times you will need to have the ability to think outside of the norm & work extra hours if & when required at busy periods Salary & Benefits . Salary range varies based on experience . Additional benefits such as performance related bonus . Company pension scheme after probation period . 25 days annual leave plus bank holidays
Air import Key Accounts This critical role involves co-ordinating & supervising the import process, ensuring compliance with import regulations & customs requirements, KPI's, working closely with the Client Manager & Import Ops Manager to optimise supply chain efficiency and dealing with a team of staff where you will be responsible for their training and progression. Responsibilities 1. Documentation Management . Manage the full import process for Key accounts from start to finish & to include Crosstrade . Liase with overseas offices, partners & agents and also working closely with internal departments including transport, finance & GCS ( Global Customer Solutions ) . Ensure smooth operations within the department 2. Customs clearance . Support staff with the customs clearance process to ensure compliance with UK HMRC regulations . Review documents required for air import processes, including invoices, packing lists, AWB's & Certificates of Origin etc 3. Supply Chain Efficiency . Streamline import processes . Work with relevant internal teams to enhance efficiency . Facilitate timely deliveries 4. Invoicing / Billing . To ensure timely & accurate billing / invoicing . Check reports and queries from the customer & our own finance department. . Strong attention to detail required 5. Team Leadership . Lead the air import team ensuring efficient operations and to adhere to SOP's . Identify areas of improvement 6. Customer Service . Provide exceptional customer service by addressing inquiries, resolving issues and maintaining positive relationships both with both the client and internal departments. Qualifications 1. Experience . Previous Team Leader or Senior Clerk Experience within an import operations department is essential - minimum of 4 years is preferred 2. Skills . Strong organisational, leadership & communication skills . Attention to detail . Knowledge of customs procedures . Ability to multi task & prioritise when required . Proficiency in relevant software & tools ( Use of Cargowise & Sequoia is beneficial ) . At times you will need to have the ability to think outside of the norm & work extra hours if & when required at busy periods
Mar 26, 2024
Full time
Air import Key Accounts This critical role involves co-ordinating & supervising the import process, ensuring compliance with import regulations & customs requirements, KPI's, working closely with the Client Manager & Import Ops Manager to optimise supply chain efficiency and dealing with a team of staff where you will be responsible for their training and progression. Responsibilities 1. Documentation Management . Manage the full import process for Key accounts from start to finish & to include Crosstrade . Liase with overseas offices, partners & agents and also working closely with internal departments including transport, finance & GCS ( Global Customer Solutions ) . Ensure smooth operations within the department 2. Customs clearance . Support staff with the customs clearance process to ensure compliance with UK HMRC regulations . Review documents required for air import processes, including invoices, packing lists, AWB's & Certificates of Origin etc 3. Supply Chain Efficiency . Streamline import processes . Work with relevant internal teams to enhance efficiency . Facilitate timely deliveries 4. Invoicing / Billing . To ensure timely & accurate billing / invoicing . Check reports and queries from the customer & our own finance department. . Strong attention to detail required 5. Team Leadership . Lead the air import team ensuring efficient operations and to adhere to SOP's . Identify areas of improvement 6. Customer Service . Provide exceptional customer service by addressing inquiries, resolving issues and maintaining positive relationships both with both the client and internal departments. Qualifications 1. Experience . Previous Team Leader or Senior Clerk Experience within an import operations department is essential - minimum of 4 years is preferred 2. Skills . Strong organisational, leadership & communication skills . Attention to detail . Knowledge of customs procedures . Ability to multi task & prioritise when required . Proficiency in relevant software & tools ( Use of Cargowise & Sequoia is beneficial ) . At times you will need to have the ability to think outside of the norm & work extra hours if & when required at busy periods