We are recruiting for a Claims Handler to join a vibrant, international law firm who very much focus on the wellbeing of their staff. You can expect a generous, competitive basic salary and a full, phenomenal benefits package that covers health, wellbeing and family-based rewards, as well as many generous discounts and wealth-related benefits. The stunning office is in a central location and has a very buzzy feel! The company operates a hybrid working policy. Generally you would be expected to work from the office twice a week, however, initially you would be in the office more regularly whilst completing training. You will receive full training and consistent support. Ideally you will be experienced in handling claims in insurance or have experience as a paralegal who has managed caseloads of claims against insurers. The Claims Handler role: Working as part of a an already established but growing claims handling team that handles professional indemnity claims, on an outsourced basis. Handling claims on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. This includes running your own caseload which requires you to review and investigate cover and assist insured professionals respond to claims, and report to insurers where necessary. Reviewing insurance policy terms, identifying, investigating and reporting potential issues to insurers Negotiating settlement of claims within the delegated authority Understanding SLA's and KPIs, and being responsible for the proactive management of a caseload Ideal Claims Handler candidate: Experienced in claims handling with sound technical knowledge Ideally you will have a Law degree, GDL, ACII, CILEx, or equivalent legal qualifications Comprehensive understanding of relevant legislative and legal framework would be advantageous Hardworking, enthusiastic and motivated. Competent skills in Microsoft Office - Excel, Word, PowerPoint and Outlook. Previous experience of using a case management system is highly desirable. Excellent communication skills, both oral and written, and an understanding of how to provide excellent customer service is essential. If this is the role for you, please click apply!
Apr 18, 2024
Full time
We are recruiting for a Claims Handler to join a vibrant, international law firm who very much focus on the wellbeing of their staff. You can expect a generous, competitive basic salary and a full, phenomenal benefits package that covers health, wellbeing and family-based rewards, as well as many generous discounts and wealth-related benefits. The stunning office is in a central location and has a very buzzy feel! The company operates a hybrid working policy. Generally you would be expected to work from the office twice a week, however, initially you would be in the office more regularly whilst completing training. You will receive full training and consistent support. Ideally you will be experienced in handling claims in insurance or have experience as a paralegal who has managed caseloads of claims against insurers. The Claims Handler role: Working as part of a an already established but growing claims handling team that handles professional indemnity claims, on an outsourced basis. Handling claims on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. This includes running your own caseload which requires you to review and investigate cover and assist insured professionals respond to claims, and report to insurers where necessary. Reviewing insurance policy terms, identifying, investigating and reporting potential issues to insurers Negotiating settlement of claims within the delegated authority Understanding SLA's and KPIs, and being responsible for the proactive management of a caseload Ideal Claims Handler candidate: Experienced in claims handling with sound technical knowledge Ideally you will have a Law degree, GDL, ACII, CILEx, or equivalent legal qualifications Comprehensive understanding of relevant legislative and legal framework would be advantageous Hardworking, enthusiastic and motivated. Competent skills in Microsoft Office - Excel, Word, PowerPoint and Outlook. Previous experience of using a case management system is highly desirable. Excellent communication skills, both oral and written, and an understanding of how to provide excellent customer service is essential. If this is the role for you, please click apply!
Position: Claims Handler Location: Bristol, UK Department: Property & Casualty Insurance Team Role Summary: Join our client's dynamic Property & Casualty team in Bristol, part of the larger Insurance Group. The team handle a diverse range of property damage claims, including fire, water, subsidence, and construction damage. This role involves managing a caseload of subrogated recovery matters, guiding property recovery claims from inception through to litigation, as necessary. The client offers a hybrid working policy where you will be expected to be working in the office approx. 2 - 3 days per week. A competitive salary is on offer, with a host of fantastic company benefits, including: Life Assurance Group Personal Pension Income Protection Holiday Flex (Buy additional holidays) Cycling Scheme Travel Insurance Technology offers Discounted Gym Memberships Dental Insurance Health Screening Working hours are Monday - Friday 09.30 am - 5.30 pm (35 hour week contract) Standard holidays are 25 days plus Bank holidays. Responsibilities: Manage a large portfolio of property insurance claims. Ensure timely and high-quality service delivery aligning with client SLAs. Engage in continuous improvement efforts within the team, including training, process enhancements, and client service initiatives. Accurately capture and report management information as per client and firm requirements. Participate in business development and client relationship activities, including attending events and meetings, primarily in London. Requirements: Experience in claims handling, with a preference for candidates with litigation and insurance sector experience. Strong understanding of legal procedures and civil procedure rules. Exceptional organisational and multitasking skills. Effective communication skills, adept in both verbal and written formats. Proven ability to manage shifting priorities and adapt strategies accordingly. Initiative-driven with strong problem-solving skills; knows when to escalate issues. Ability to work collaboratively and independently in a fast-paced environment. High level of professionalism, confidentiality, and integrity. Opportunities: The role offers significant autonomy with scope to manage high-value cases. Involvement in firm-wide initiatives and potential for career progression through performance. This position offers a challenging yet rewarding environment for a proactive and dedicated professional looking to advance their career in the insurance claims sector. Please click on apply!
Apr 17, 2024
Full time
Position: Claims Handler Location: Bristol, UK Department: Property & Casualty Insurance Team Role Summary: Join our client's dynamic Property & Casualty team in Bristol, part of the larger Insurance Group. The team handle a diverse range of property damage claims, including fire, water, subsidence, and construction damage. This role involves managing a caseload of subrogated recovery matters, guiding property recovery claims from inception through to litigation, as necessary. The client offers a hybrid working policy where you will be expected to be working in the office approx. 2 - 3 days per week. A competitive salary is on offer, with a host of fantastic company benefits, including: Life Assurance Group Personal Pension Income Protection Holiday Flex (Buy additional holidays) Cycling Scheme Travel Insurance Technology offers Discounted Gym Memberships Dental Insurance Health Screening Working hours are Monday - Friday 09.30 am - 5.30 pm (35 hour week contract) Standard holidays are 25 days plus Bank holidays. Responsibilities: Manage a large portfolio of property insurance claims. Ensure timely and high-quality service delivery aligning with client SLAs. Engage in continuous improvement efforts within the team, including training, process enhancements, and client service initiatives. Accurately capture and report management information as per client and firm requirements. Participate in business development and client relationship activities, including attending events and meetings, primarily in London. Requirements: Experience in claims handling, with a preference for candidates with litigation and insurance sector experience. Strong understanding of legal procedures and civil procedure rules. Exceptional organisational and multitasking skills. Effective communication skills, adept in both verbal and written formats. Proven ability to manage shifting priorities and adapt strategies accordingly. Initiative-driven with strong problem-solving skills; knows when to escalate issues. Ability to work collaboratively and independently in a fast-paced environment. High level of professionalism, confidentiality, and integrity. Opportunities: The role offers significant autonomy with scope to manage high-value cases. Involvement in firm-wide initiatives and potential for career progression through performance. This position offers a challenging yet rewarding environment for a proactive and dedicated professional looking to advance their career in the insurance claims sector. Please click on apply!
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for an Account Executive to support their team to develop strong relationships with new and existing clients. Provision of a high level of professional advice to clients. Win new business, cross selling, and pick up referral opportunities. You'll become a trusted advisor, asking the right questions, and continuously learning while on the job and sharing your knowledge with other colleagues in the office. Please note this is a full-time, permanent opportunity. You will be based in our Kidderminster office and ideally be onsite for 3 days per week on average. Overview: To develop and maintain the relationship with existing clients and to target new clients from the marketplace by the effective marketing of current prospects. Establish and manage with each client a renewal strategy in accordance with the division's procedures/aims to maximise renewal success. Responsibility to ensure that clients are correctly and adequately insured for all of their insurance exposures and that correct advice is given. To liaise with Account and Claims Handlers to complete all supporting documentation to maintain and achieve client service standards. To support the Division in the achievement of sales targets. To actively cross-sell products from other Divisions To maintain professional competence by complying at all times with the Training and Competence procedures of the firm. To actively seek feedback from clients and respond to feedback received. Knowledge: Must have a minimum of 5 years' experience in providing specialist advice in the insurance market. Must be qualified to a minimum of Dip CII. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Excellent client service skills. Excellent negotiation and broking skills. Ability to persuade and influence others. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Good understanding of Corporate Governance, financial awareness and how a business works. Qualifications: GCSE Maths and English (or equivalent). A-levels (desirable). Must be qualified to a minimum of Dip CII. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Apr 17, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for an Account Executive to support their team to develop strong relationships with new and existing clients. Provision of a high level of professional advice to clients. Win new business, cross selling, and pick up referral opportunities. You'll become a trusted advisor, asking the right questions, and continuously learning while on the job and sharing your knowledge with other colleagues in the office. Please note this is a full-time, permanent opportunity. You will be based in our Kidderminster office and ideally be onsite for 3 days per week on average. Overview: To develop and maintain the relationship with existing clients and to target new clients from the marketplace by the effective marketing of current prospects. Establish and manage with each client a renewal strategy in accordance with the division's procedures/aims to maximise renewal success. Responsibility to ensure that clients are correctly and adequately insured for all of their insurance exposures and that correct advice is given. To liaise with Account and Claims Handlers to complete all supporting documentation to maintain and achieve client service standards. To support the Division in the achievement of sales targets. To actively cross-sell products from other Divisions To maintain professional competence by complying at all times with the Training and Competence procedures of the firm. To actively seek feedback from clients and respond to feedback received. Knowledge: Must have a minimum of 5 years' experience in providing specialist advice in the insurance market. Must be qualified to a minimum of Dip CII. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Excellent client service skills. Excellent negotiation and broking skills. Ability to persuade and influence others. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Good understanding of Corporate Governance, financial awareness and how a business works. Qualifications: GCSE Maths and English (or equivalent). A-levels (desirable). Must be qualified to a minimum of Dip CII. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Claims Handler Office Location: Dorking Milton Court, Dorking, RH4 3LZ Hybrid 2 days per week in office What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. We are looking for curious and ambitious people to join our growing company and support those during their time of need. We are holding a Hiring Event in our Dorking office (Milton Court, Dorking, RH4 3LZ) on Thursday 9th May! There will be a morning and afternoon session. The day will include an introduction to the Unum & the Claims department, a competency interview and verbal & numerical reasoning tests. We will send a case study to you to complete ahead of the day. Our Talent Acquisition Team will be in touch with you to discuss further details around the Hiring Event once you have applied. If you are successful on the day, we have a start date set for the 17th June! The Claims Handlers proactively manage and investigate claims to support our customers and develop strong relationships. To be successful in this position you will: Be proactive, curious and a confident communicator Have an excellent Telephone Manner Speak to senior executives, C-suite and HR Directors Manage a portfolio and work in a varied and fast-paced environment Be an analytical and investigative thinker, spotting patterns and anomalies Work alone and autonomously, as well as collaboratively in a team Be able to use IT internal systems on a day-day basis, including reporting. The successful Claims Handler can expect: Full training Generous Bonus Pension scheme Life, medical and income Insurance Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. Previous successful applicants have been from backgrounds in: case management , sales, insurance or as a claims handler. From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas Job Type: Full-time Pay: From £29,000.00 per year Benefits: Canteen Company events Company pension Free flu jabs Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Paid volunteer time Referral programme Sick pay Work from home Schedule: Monday to Friday No weekends Supplemental pay types: Performance bonus Work Location: In person
Apr 17, 2024
Full time
Claims Handler Office Location: Dorking Milton Court, Dorking, RH4 3LZ Hybrid 2 days per week in office What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. We are looking for curious and ambitious people to join our growing company and support those during their time of need. We are holding a Hiring Event in our Dorking office (Milton Court, Dorking, RH4 3LZ) on Thursday 9th May! There will be a morning and afternoon session. The day will include an introduction to the Unum & the Claims department, a competency interview and verbal & numerical reasoning tests. We will send a case study to you to complete ahead of the day. Our Talent Acquisition Team will be in touch with you to discuss further details around the Hiring Event once you have applied. If you are successful on the day, we have a start date set for the 17th June! The Claims Handlers proactively manage and investigate claims to support our customers and develop strong relationships. To be successful in this position you will: Be proactive, curious and a confident communicator Have an excellent Telephone Manner Speak to senior executives, C-suite and HR Directors Manage a portfolio and work in a varied and fast-paced environment Be an analytical and investigative thinker, spotting patterns and anomalies Work alone and autonomously, as well as collaboratively in a team Be able to use IT internal systems on a day-day basis, including reporting. The successful Claims Handler can expect: Full training Generous Bonus Pension scheme Life, medical and income Insurance Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. Previous successful applicants have been from backgrounds in: case management , sales, insurance or as a claims handler. From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas Job Type: Full-time Pay: From £29,000.00 per year Benefits: Canteen Company events Company pension Free flu jabs Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Paid volunteer time Referral programme Sick pay Work from home Schedule: Monday to Friday No weekends Supplemental pay types: Performance bonus Work Location: In person
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
Apr 16, 2024
Full time
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
This role offers and excellent opportunity to work within the Belfast Team dealing with large loss claims. In this role you will assist the lead lawyer with complex, high value High Court cases, which will include casualty as well as motor claims, including catastrophic injury cases. You will also handle your own caseload of claims valued between £100k-£250k. Experience of indemnity, liability and complex medical issues is preferred and excellent attention to detail is essential. Your work will be supervised and feedback given. The role includes the need to engage with sophisticated senior claims handlers in long-standing insurance clients and you may also be required to assist the lead lawyer with activities which enhance and develop Keoghs' profile. Are you a passionate legal professional with a knack for handling intricate injury claims? Do you thrive in a dynamic environment where every case presents a unique challenge? If so, read on! About Us: We are a forward-thinking law firm committed to excellence in personal injury law. Our team specializes in high-value multi-track and catastrophic injury claims, including brain injury, spinal cord injury, amputation, and fatal claims. As a Complex Injury Claims Manager, you'll work closely with our Lead Lawyer, shaping the future of our clients' lives. What You'll Do: Case Management : Collaborate with the Lead Lawyer to oversee a caseload of complex injury claims. Your expertise will be crucial in ensuring justice for our clients. Valuable Caseload : Handle claims valued between £100k-£250k. Your meticulous attention to detail will make a significant impact. Client Relations : Engage with sophisticated insurer clients, addressing their queries and providing timely updates as cases progress. Forensic Analysis : Dive into voluminous quantum evidence, creating chronologies, spotting anomalies, and extracting relevant information from various sources. Medical Expertise : Leverage your knowledge of complex injury symptomology to identify critical issues within medical records, guiding medical experts. Liability Assessment : Conduct a thorough analysis of liability evidence, leaving no gaps unexplored. Strategic Advice : Draft concise technical advice on indemnity, liability, quantum, and causation issues. Your insights will drive strategic discussions with the Lead Lawyer. Proactive Approach : Anticipate next steps, discuss strategies with the Lead Lawyer, and take decisive action. Witness Interviews : Skillfully interview witnesses and craft compelling statements. Effective Communication : Liaise with all parties involved, from the insured to insurers and witnesses. Courtroom Presence : Attend court proceedings, whether in person or via telephone, representing our clients with confidence. Performance Excellence : Deliver on performance targets and uphold quality standards. Team Leadership : Delegate tasks to Legal Assistants and Paralegals, fostering their growth and achievement. What We Offer: A collaborative work environment where your expertise matters. Opportunities for professional development and growth. Competitive compensation and benefits package. The chance to make a real difference in people's lives. Qualifications: Qualified solicitor or barrister with substantial experience in personal injury law. Strong analytical skills and attention to detail. Excellent communication and negotiation abilities. Passion for justice and a commitment to client advocacy. If you're ready to take your legal career to new heights, apply now! Join our team and be part of something impactful. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Belfast Office. Compensation package Hybrid working 1 day in the office, 4 days remote, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connectedWe are DynamicWe are InnovativeWe succeed together
Apr 16, 2024
Full time
This role offers and excellent opportunity to work within the Belfast Team dealing with large loss claims. In this role you will assist the lead lawyer with complex, high value High Court cases, which will include casualty as well as motor claims, including catastrophic injury cases. You will also handle your own caseload of claims valued between £100k-£250k. Experience of indemnity, liability and complex medical issues is preferred and excellent attention to detail is essential. Your work will be supervised and feedback given. The role includes the need to engage with sophisticated senior claims handlers in long-standing insurance clients and you may also be required to assist the lead lawyer with activities which enhance and develop Keoghs' profile. Are you a passionate legal professional with a knack for handling intricate injury claims? Do you thrive in a dynamic environment where every case presents a unique challenge? If so, read on! About Us: We are a forward-thinking law firm committed to excellence in personal injury law. Our team specializes in high-value multi-track and catastrophic injury claims, including brain injury, spinal cord injury, amputation, and fatal claims. As a Complex Injury Claims Manager, you'll work closely with our Lead Lawyer, shaping the future of our clients' lives. What You'll Do: Case Management : Collaborate with the Lead Lawyer to oversee a caseload of complex injury claims. Your expertise will be crucial in ensuring justice for our clients. Valuable Caseload : Handle claims valued between £100k-£250k. Your meticulous attention to detail will make a significant impact. Client Relations : Engage with sophisticated insurer clients, addressing their queries and providing timely updates as cases progress. Forensic Analysis : Dive into voluminous quantum evidence, creating chronologies, spotting anomalies, and extracting relevant information from various sources. Medical Expertise : Leverage your knowledge of complex injury symptomology to identify critical issues within medical records, guiding medical experts. Liability Assessment : Conduct a thorough analysis of liability evidence, leaving no gaps unexplored. Strategic Advice : Draft concise technical advice on indemnity, liability, quantum, and causation issues. Your insights will drive strategic discussions with the Lead Lawyer. Proactive Approach : Anticipate next steps, discuss strategies with the Lead Lawyer, and take decisive action. Witness Interviews : Skillfully interview witnesses and craft compelling statements. Effective Communication : Liaise with all parties involved, from the insured to insurers and witnesses. Courtroom Presence : Attend court proceedings, whether in person or via telephone, representing our clients with confidence. Performance Excellence : Deliver on performance targets and uphold quality standards. Team Leadership : Delegate tasks to Legal Assistants and Paralegals, fostering their growth and achievement. What We Offer: A collaborative work environment where your expertise matters. Opportunities for professional development and growth. Competitive compensation and benefits package. The chance to make a real difference in people's lives. Qualifications: Qualified solicitor or barrister with substantial experience in personal injury law. Strong analytical skills and attention to detail. Excellent communication and negotiation abilities. Passion for justice and a commitment to client advocacy. If you're ready to take your legal career to new heights, apply now! Join our team and be part of something impactful. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Belfast Office. Compensation package Hybrid working 1 day in the office, 4 days remote, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connectedWe are DynamicWe are InnovativeWe succeed together
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
Apr 16, 2024
Full time
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Are you ready to thrive in a fast-paced environment? We are searching for bright, personable, and self-motivated individuals who are passionate about taking their insurance career to the next level. By becoming part of our dedicated teams, you will be empowered to provide unparalleled customer service and offer clients optimal insurance solutions. We are currently recruiting Account Handlers and Claims Handlers with Commercial Insurance experience. With opportunities in Bristol, Exeter and Padstow with hybrid working arrangements to suit your lifestyle. If you're passionate about delivering exceptional service, building robust client relationships, and have a natural curiosity for business dynamics, we invite you to connect with us. What We Offer: A blend of office-based work within the South West and the flexibility of home-based working. A collaborative setting led by seasoned insurance leaders. The opportunity to significantly influence client outcomes. Ownership of portfolios, ensuring the utmost in service excellence. Evolving into trusted advisors through continuous learning. Making well-informed decisions and maintaining meticulous records. What You Need: Essential experience in Commercial Insurance. Proficiency in portfolio management. Mastery of claims handling from inception to resolution. Strong negotiation abilities and a passion for customer service. Familiarity with Acturis is highly desirable. CII Certification or willingness to work towards it. Why Choose Us? Howden Insurance Brokers Ltd is a leading provider of insurance broking, risk consulting, and employee benefits advice. Clients benefit from working with our specialist teams who have a deep understanding of their sectors and the challenges within them. Our expertise, insight and can-do attitude applies to clients all over the world, from SMEs, trade associations, national and global corporations and other insurance professionals. Our employee ownership model means that we're driven to achieve more, collaborating across borders and specialisms to deliver for our clients. is our ongoing commitment to embrace inclusivity, collaboration, and personal growth. Through these actions we can create a stronger, more vibrant, and equitable future for all. Howden Insurance Brokers Ltd is part of the Howden Broking Group, employing 15,000 people and handling $30bn of premium on behalf of clients. What We Offer You: Competitive salaries with regular pay reviews and a company bonus scheme. Minimum 25 days holiday with the option to purchase additional days. Health and well-being support through our 24/7 employee assistance program. Hybrid working arrangements to provide flexibility for work-life balance. Study support and career progression opportunities. Referral Reward Scheme , giving you the chance to be rewarded for successful placements. Commitment to diversity and inclusion , celebrating our LGBTQ+ community, race, and gender equality. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Please note that we are not currently seeking support from recruitment agencies.
Apr 16, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Are you ready to thrive in a fast-paced environment? We are searching for bright, personable, and self-motivated individuals who are passionate about taking their insurance career to the next level. By becoming part of our dedicated teams, you will be empowered to provide unparalleled customer service and offer clients optimal insurance solutions. We are currently recruiting Account Handlers and Claims Handlers with Commercial Insurance experience. With opportunities in Bristol, Exeter and Padstow with hybrid working arrangements to suit your lifestyle. If you're passionate about delivering exceptional service, building robust client relationships, and have a natural curiosity for business dynamics, we invite you to connect with us. What We Offer: A blend of office-based work within the South West and the flexibility of home-based working. A collaborative setting led by seasoned insurance leaders. The opportunity to significantly influence client outcomes. Ownership of portfolios, ensuring the utmost in service excellence. Evolving into trusted advisors through continuous learning. Making well-informed decisions and maintaining meticulous records. What You Need: Essential experience in Commercial Insurance. Proficiency in portfolio management. Mastery of claims handling from inception to resolution. Strong negotiation abilities and a passion for customer service. Familiarity with Acturis is highly desirable. CII Certification or willingness to work towards it. Why Choose Us? Howden Insurance Brokers Ltd is a leading provider of insurance broking, risk consulting, and employee benefits advice. Clients benefit from working with our specialist teams who have a deep understanding of their sectors and the challenges within them. Our expertise, insight and can-do attitude applies to clients all over the world, from SMEs, trade associations, national and global corporations and other insurance professionals. Our employee ownership model means that we're driven to achieve more, collaborating across borders and specialisms to deliver for our clients. is our ongoing commitment to embrace inclusivity, collaboration, and personal growth. Through these actions we can create a stronger, more vibrant, and equitable future for all. Howden Insurance Brokers Ltd is part of the Howden Broking Group, employing 15,000 people and handling $30bn of premium on behalf of clients. What We Offer You: Competitive salaries with regular pay reviews and a company bonus scheme. Minimum 25 days holiday with the option to purchase additional days. Health and well-being support through our 24/7 employee assistance program. Hybrid working arrangements to provide flexibility for work-life balance. Study support and career progression opportunities. Referral Reward Scheme , giving you the chance to be rewarded for successful placements. Commitment to diversity and inclusion , celebrating our LGBTQ+ community, race, and gender equality. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Please note that we are not currently seeking support from recruitment agencies.
Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
Apr 16, 2024
Full time
Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
Claims Handler Office Location: Unum House, Basing View, Basingstoke, RG21 4EQ Hybrid 2 days per week in office What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. We are looking for curious and ambitious people to join our growing company and support those during their time of need. We are holding a Hiring Event in our Basingstoke office (Unum House, Basing View, Basingstoke, RG21 4EQ) on Wednesday 8th May! There will be a morning and afternoon session. The day will include an introduction to the Unum & the Claims department, a competency interview and verbal & numerical reasoning tests. We will send a case study to you to complete ahead of the day. Our Talent Acquisition Team will be in touch with you to discuss further details around the Hiring Event once you have applied. If you are successful on the day, we have a start date set for the 17th June! The Claims Handlers proactively manage and investigate claims to support our customers and develop strong relationships. To be successful in this position you will: Be proactive, curious and a confident communicator Have an excellent Telephone Manner Speak to senior executives, C-suite and HR Directors Manage a portfolio and work in a varied and fast-paced environment Be an analytical and investigative thinker, spotting patterns and anomalies Work alone and autonomously, as well as collaboratively in a team Be able to use IT internal systems on a day-day basis, including reporting. The successful Claims Handler can expect: Full training Generous Bonus Pension scheme Life, medical and income Insurance Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. Previous successful applicants have been from backgrounds in: case management , insurance sales, insurance or as a claims handler. From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas Job Type: Full-time Pay: From £29,000.00 per year Benefits: Canteen Company events Company pension Free flu jabs Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Paid volunteer time Referral programme Sick pay Work from home Schedule: Monday to Friday No weekends Supplemental pay types: Performance bonus Work Location: In person
Apr 16, 2024
Full time
Claims Handler Office Location: Unum House, Basing View, Basingstoke, RG21 4EQ Hybrid 2 days per week in office What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. We are looking for curious and ambitious people to join our growing company and support those during their time of need. We are holding a Hiring Event in our Basingstoke office (Unum House, Basing View, Basingstoke, RG21 4EQ) on Wednesday 8th May! There will be a morning and afternoon session. The day will include an introduction to the Unum & the Claims department, a competency interview and verbal & numerical reasoning tests. We will send a case study to you to complete ahead of the day. Our Talent Acquisition Team will be in touch with you to discuss further details around the Hiring Event once you have applied. If you are successful on the day, we have a start date set for the 17th June! The Claims Handlers proactively manage and investigate claims to support our customers and develop strong relationships. To be successful in this position you will: Be proactive, curious and a confident communicator Have an excellent Telephone Manner Speak to senior executives, C-suite and HR Directors Manage a portfolio and work in a varied and fast-paced environment Be an analytical and investigative thinker, spotting patterns and anomalies Work alone and autonomously, as well as collaboratively in a team Be able to use IT internal systems on a day-day basis, including reporting. The successful Claims Handler can expect: Full training Generous Bonus Pension scheme Life, medical and income Insurance Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. Previous successful applicants have been from backgrounds in: case management , insurance sales, insurance or as a claims handler. From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas Job Type: Full-time Pay: From £29,000.00 per year Benefits: Canteen Company events Company pension Free flu jabs Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Paid volunteer time Referral programme Sick pay Work from home Schedule: Monday to Friday No weekends Supplemental pay types: Performance bonus Work Location: In person
Claims Handler Office Location: Dorking Milton Court, Dorking, RH4 3LZ Hybrid 2 days per week in office What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. We are looking for curious and ambitious people to join our growing company and support those during their time of need. We are holding a Hiring Event in our Dorking office (Milton Court, Dorking, RH4 3LZ) on Thursday 9th May! There will be a morning and afternoon session. The day will include an introduction to the Unum & the Claims department, a competency interview and verbal & numerical reasoning tests. We will send a case study to you to complete ahead of the day. Our Talent Acquisition Team will be in touch with you to discuss further details around the Hiring Event once you have applied. If you are successful on the day, we have a start date set for the 17th June! The Claims Handlers proactively manage and investigate claims to support our customers and develop strong relationships. To be successful in this position you will: Be proactive, curious and a confident communicator Have an excellent Telephone Manner Speak to senior executives, C-suite and HR Directors Manage a portfolio and work in a varied and fast-paced environment Be an analytical and investigative thinker, spotting patterns and anomalies Work alone and autonomously, as well as collaboratively in a team Be able to use IT internal systems on a day-day basis, including reporting. The successful Claims Handler can expect: Full training Generous Bonus Market leading pension scheme Life, medical and income Insurance Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. Previous successful applicants have been from backgrounds in: case management , sales, insurance or as a claims handler. From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas. Job Type: Full-time Pay: From £29,000.00 per year Benefits: Canteen Company events Company pension Free flu jabs Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Paid volunteer time Referral programme Sick pay Work from home Schedule: Monday to Friday No weekends Supplemental pay types: Performance bonus Work Location: In person
Apr 15, 2024
Full time
Claims Handler Office Location: Dorking Milton Court, Dorking, RH4 3LZ Hybrid 2 days per week in office What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. We are looking for curious and ambitious people to join our growing company and support those during their time of need. We are holding a Hiring Event in our Dorking office (Milton Court, Dorking, RH4 3LZ) on Thursday 9th May! There will be a morning and afternoon session. The day will include an introduction to the Unum & the Claims department, a competency interview and verbal & numerical reasoning tests. We will send a case study to you to complete ahead of the day. Our Talent Acquisition Team will be in touch with you to discuss further details around the Hiring Event once you have applied. If you are successful on the day, we have a start date set for the 17th June! The Claims Handlers proactively manage and investigate claims to support our customers and develop strong relationships. To be successful in this position you will: Be proactive, curious and a confident communicator Have an excellent Telephone Manner Speak to senior executives, C-suite and HR Directors Manage a portfolio and work in a varied and fast-paced environment Be an analytical and investigative thinker, spotting patterns and anomalies Work alone and autonomously, as well as collaboratively in a team Be able to use IT internal systems on a day-day basis, including reporting. The successful Claims Handler can expect: Full training Generous Bonus Market leading pension scheme Life, medical and income Insurance Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. Previous successful applicants have been from backgrounds in: case management , sales, insurance or as a claims handler. From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas. Job Type: Full-time Pay: From £29,000.00 per year Benefits: Canteen Company events Company pension Free flu jabs Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Paid volunteer time Referral programme Sick pay Work from home Schedule: Monday to Friday No weekends Supplemental pay types: Performance bonus Work Location: In person
Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
Apr 15, 2024
Full time
Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
Title: Commercial Account Handler - Complex CommercialLocation: Poole/NewburySalary: Negotiable plus benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive (AE) and the wider Alan & Thomas Team. In this role you will be responsible for handling commercial & corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with existing business and new business broking opportunities whilst also having the opportunity to visit clients. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge and looking for the next step or to take on wider responsibilities. The day to day: Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE. Proactively support AE's through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media and by accessing information within the public domain. Be aware of current New Business appointments and undertake some pre visit fact finding on behalf of the AE. This will include research of Credit Safe, Google, website etc. and produce documentation in agreed format In advance of new business visit obtain quotations for possible up sales (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) Make client renewal appointments on behalf of the AE and accompany them on approximately 1 or 2 a month to enhance client relationship Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in review document Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high quality business submission document. Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. Provide high level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader What's on offer: Competitive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 2+ years commercial insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies Excellent understanding of Commercial Insurance products and insurance options Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence
Apr 15, 2024
Full time
Title: Commercial Account Handler - Complex CommercialLocation: Poole/NewburySalary: Negotiable plus benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive (AE) and the wider Alan & Thomas Team. In this role you will be responsible for handling commercial & corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with existing business and new business broking opportunities whilst also having the opportunity to visit clients. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge and looking for the next step or to take on wider responsibilities. The day to day: Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE. Proactively support AE's through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media and by accessing information within the public domain. Be aware of current New Business appointments and undertake some pre visit fact finding on behalf of the AE. This will include research of Credit Safe, Google, website etc. and produce documentation in agreed format In advance of new business visit obtain quotations for possible up sales (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) Make client renewal appointments on behalf of the AE and accompany them on approximately 1 or 2 a month to enhance client relationship Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in review document Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high quality business submission document. Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. Provide high level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader What's on offer: Competitive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 2+ years commercial insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies Excellent understanding of Commercial Insurance products and insurance options Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence
Title: Senior Commercial Account Handler Location: Poole Salary: Negotiable + benefits Overview: Alan & Thomas Insurance Group (part of Brown & Brown Europe) are currently looking for an experienced Senior/Corporate Account Handler to join their professional and welcoming team based out of the Poole office. Alan & Thomas Insurance Group experience enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection. In this role you will be responsible for handling commercial & mid corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with predominantly existing clients and on occasion new business opportunities. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Ideally you will have 5 years or more experience working as an Account Handler (commercial classes) and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities. The day to day: Broking/handling commercial insurances (new business, mid-term adjustment and renewals) to the market and preparing comprehensive high quality business submission documents. Work with Account Executives/Directors in the achievement of new business and renewal targets through proactive administration and customer support. Secure and arrange appropriate/competitive cover at renewal completing all relevant documentation/computer work and hand over to relevant Account Executive/Director (if allocated case). Take/action instructions relating to the provision of insurance cover from clients and Account Executives when appropriate. Support Account Executives/Directors through management of their prospect pipeline, provide profiling on prospects by use of telephone, other media and accessing information within the public domain. Prepare Renewal Review reports on behalf of the book or AE including current claims experience Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in the review document Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE/Director if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. What's on offer: Competitive/Negotiable salary package & additional benefits Joint Pension contribution scheme Annual leave that rises with length of service Your Experience: Requirement of at least 5+ years commercial insurance broking experience. Confident in handling quotation enquiries, renewals and midterm adjustments for various insurance policies Strong understanding of commercial insurance markets, products, wordings and options Acturis insurance broking software knowledge is an advantage
Apr 15, 2024
Full time
Title: Senior Commercial Account Handler Location: Poole Salary: Negotiable + benefits Overview: Alan & Thomas Insurance Group (part of Brown & Brown Europe) are currently looking for an experienced Senior/Corporate Account Handler to join their professional and welcoming team based out of the Poole office. Alan & Thomas Insurance Group experience enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection. In this role you will be responsible for handling commercial & mid corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with predominantly existing clients and on occasion new business opportunities. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Ideally you will have 5 years or more experience working as an Account Handler (commercial classes) and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities. The day to day: Broking/handling commercial insurances (new business, mid-term adjustment and renewals) to the market and preparing comprehensive high quality business submission documents. Work with Account Executives/Directors in the achievement of new business and renewal targets through proactive administration and customer support. Secure and arrange appropriate/competitive cover at renewal completing all relevant documentation/computer work and hand over to relevant Account Executive/Director (if allocated case). Take/action instructions relating to the provision of insurance cover from clients and Account Executives when appropriate. Support Account Executives/Directors through management of their prospect pipeline, provide profiling on prospects by use of telephone, other media and accessing information within the public domain. Prepare Renewal Review reports on behalf of the book or AE including current claims experience Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in the review document Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE/Director if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. What's on offer: Competitive/Negotiable salary package & additional benefits Joint Pension contribution scheme Annual leave that rises with length of service Your Experience: Requirement of at least 5+ years commercial insurance broking experience. Confident in handling quotation enquiries, renewals and midterm adjustments for various insurance policies Strong understanding of commercial insurance markets, products, wordings and options Acturis insurance broking software knowledge is an advantage
Claims Handler - Professional Negligence Bristol, UK - Salary up to 26k Yolk is excited to be supporting a Top 100 Law Firm in their search for a Claims Handler based in Bristol. If you're ready to take the next step in your legal support career, keep reading! This is what you'll be doing As a Claims Handler, your duties and responsibilities will be as follows:- Reviewing insurance policy terms and investigating potential issues. Assisting insured professionals in responding to complaints and claims. Negotiating settlements within delegated authority. Managing caseload to avoid unnecessary litigation and ensure effective resolution. The experience you'll bring to the team You will bring the following experience to the Claims Handling team:- Previous experience in claims with technical knowledge and expertise. Excellent communication skills, both orally and in writing. Good decision-making skills and ability to prioritise effectively. Proficiency in Microsoft Office and ideally experience with a case management system. This is what you'll get in return You will receive the following as part of the overall package:- Competitive salary. Generous benefits package. Opportunity to work with a growing team in a dynamic legal environment. Are you up to the challenge? If you're ready to make your mark in the legal industry as a Claims Handler, apply now! If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Apr 15, 2024
Full time
Claims Handler - Professional Negligence Bristol, UK - Salary up to 26k Yolk is excited to be supporting a Top 100 Law Firm in their search for a Claims Handler based in Bristol. If you're ready to take the next step in your legal support career, keep reading! This is what you'll be doing As a Claims Handler, your duties and responsibilities will be as follows:- Reviewing insurance policy terms and investigating potential issues. Assisting insured professionals in responding to complaints and claims. Negotiating settlements within delegated authority. Managing caseload to avoid unnecessary litigation and ensure effective resolution. The experience you'll bring to the team You will bring the following experience to the Claims Handling team:- Previous experience in claims with technical knowledge and expertise. Excellent communication skills, both orally and in writing. Good decision-making skills and ability to prioritise effectively. Proficiency in Microsoft Office and ideally experience with a case management system. This is what you'll get in return You will receive the following as part of the overall package:- Competitive salary. Generous benefits package. Opportunity to work with a growing team in a dynamic legal environment. Are you up to the challenge? If you're ready to make your mark in the legal industry as a Claims Handler, apply now! If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 12, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 12, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 12, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Are you an experienced Claims Handler seeking a new permanent opportunity? Or do you have experience of assessing applications, or underwriting, or similar? Our client with offices based in Rugeley is seeking an empathetic and experienced Claims Handler to join them on a permanent basis working Monday to Friday 8.00am - 4.15pm week 1 & 8.45am - 5.00pm week 2. Responsibilities As Claims Handler, you will be responsible for:- Processing claims documentation from initial notification progressing the case through to a conclusion & completion Providing email and telephone based advice & support to customers within agreed service levels Updating your claims portfolio Working to departmental call targets Reviewing claims within your portfolio of customers Investigating queries Reporting & escalating any complaints Chasing outstanding information from customers Maintaining diaries and customer information on company systems. Supporting administration. Skills Required As Claims Handler, you will need to be:- Confident in making outbound calls to your customers and contacts. It is essential that you will have an empathetic and calm nature Strong customer service skills in insurance or claims environment. Excellent verbal and written communications skills The ability to work to deadlines. Benefits Our client offers excellent working conditions in a busy but friendly environment, competitive salary £22,500 - £24,000 plus potential of annual bonus, 33 days holiday inclusive of bank holidays, succession plan, training and development, pension and a range of other benefits. Send your CV for review and immediate interviews possible. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process . Our privacy policy is available on our website and explains how we will use your data.
Apr 12, 2024
Full time
Are you an experienced Claims Handler seeking a new permanent opportunity? Or do you have experience of assessing applications, or underwriting, or similar? Our client with offices based in Rugeley is seeking an empathetic and experienced Claims Handler to join them on a permanent basis working Monday to Friday 8.00am - 4.15pm week 1 & 8.45am - 5.00pm week 2. Responsibilities As Claims Handler, you will be responsible for:- Processing claims documentation from initial notification progressing the case through to a conclusion & completion Providing email and telephone based advice & support to customers within agreed service levels Updating your claims portfolio Working to departmental call targets Reviewing claims within your portfolio of customers Investigating queries Reporting & escalating any complaints Chasing outstanding information from customers Maintaining diaries and customer information on company systems. Supporting administration. Skills Required As Claims Handler, you will need to be:- Confident in making outbound calls to your customers and contacts. It is essential that you will have an empathetic and calm nature Strong customer service skills in insurance or claims environment. Excellent verbal and written communications skills The ability to work to deadlines. Benefits Our client offers excellent working conditions in a busy but friendly environment, competitive salary £22,500 - £24,000 plus potential of annual bonus, 33 days holiday inclusive of bank holidays, succession plan, training and development, pension and a range of other benefits. Send your CV for review and immediate interviews possible. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process . Our privacy policy is available on our website and explains how we will use your data.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 12, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.