Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Mar 29, 2024
Full time
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
The Housing and Land directorate is responsible for the Mayor's plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, we manage the Mayor's housing investment and grant programmes and land and property assets to support the building of affordable homes, job creation and regeneration. About the team The Operational Policy and Performance Team is part of the Investment and Operations Unit in the Housing and Land directorate, led by Rachael Hickman as Assistant Director Investment and Operations. Operational Policy and Performance works across the full breadth of Housing and Land's work. It is a truly collaborative, multi-disciplinary team working with our delivery teams, programmes teams and policy team to support and enable everyone in the directorate to deliver effectively, consistently and within our GLA governance procedures. Key areas of responsibility for the team include: Directorate and corporate-level management and reporting of: budget (annual budget: circa £116m revenue and £1.5bn capital), strategic risk, and performance. Translating policy into delivery by creating and enabling the appropriate processes and contracting including overseeing the establishment of processes for assessing and tracking compliance against funding criteria and ensuring consistency of application of criteria across multiple funding streams and in contracts. Oversight of the directorate information and records management processes. Oversight and management of the business requirements for the GLA's bespoke grant and project management system (OPS). Co-ordination of cross-directorate corporate activity such as tracking of Equality, Diversity and Inclusion (EDI) Action Plans, corporate apprentice programmes etc. It is a really exciting time to join this team as we are growing in capacity and remit, picking up a large part of the directorate and corporate coordination and programme management. There is a significant amount of change happening in the GLA generally, and this team will be at the forefront of leading and embedding that change. About the role This is a newly created role in the Operational Policy and Performance Team and reports to the newly created role of the Senior Programme Co-ordinator. We are looking for someone who combines excellent data analysis and manipulation with strong reporting, communicating and influencing skills. Housing and Land delivers a wide range of projects and programmes including: the £4bn Affordable Homes Programme, a c.£700m recoverable investment portfolio, a 635 hectare land and property portfolio and London's cladding remediation funding programmes. We also oversee a number of specialist and supported housing funds, and rough sleeping funds and services. Your role is to support the Senior Programme Co-ordinator in the delivery of coherent and consistent budget, risk and performance management of these at a directorate level. You will also support and lead elements of the co-ordination of corporate GLA activities that need to be embedded and delivered across the directorate. Examples of these include co-ordination and tracking of our Directorate EDI Action Plan, or tracking of our Learning and Development spend. The GLA is currently reviewing our approach to grant making and programme management and it is anticipated that this role will provide input from Housing and Land's into that workstream to ensure the outcomes continue to work for the directorate to enable us to build on our exceptional grant delivery and programme management to date. What your day will look like No two days are the same, but will include: Leading on all aspects of monitoring, reporting and programme management including risk management, of the directorate's housing and land programmes. Producing management reports for internal and external boards, working groups or stakeholders to manage and monitor directorate budgets, performance, forecasts and risk analysis against delivery. Assisting in modelling and creating investment programmes in line with the Mayor's Housing Strategy and future policy direction. Co-ordinating information and analysis to enable effective contract management on existing and new programmes with investment partners. Managing the monitoring and reporting of spend, receipts, outputs, outcomes and impact achievements of the directorate's programmes to Directorate Management Team and other corporate teams. Leading on the development of policy, programmes, bespoke reports and tools to support delivery and advanced use of data analysis tools (such as Power BI, Excel etc) to an advanced level to produce reports and systems that will assist staff to meet targets. Ensuring records of land and property assets are maintained and annual valuation operations are carried out in line with guidance and to time. Inputting into corporate grant and programme management workstreams to ensure the outcomes continue to work for the directorate to enable us to build on our exceptional grant delivery and programme management to date. Staff at the GLA are working in our offices 2-3 days per week and GLA leaders need to be accessible and visible to their teams. A good balance of time spent working remotely, in the office together with colleagues and with partners across London is an important aspect of the role. We promote flexible approaches to working and try to ensure an inclusive and supportive environment that enables our staff to be successful. This may include reasonable adjustments or other flexibilities around working hours and locations. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Proficient in the use of IT systems including advanced experience of using Excel and Power BI or other equivalent data analysis tools. Experience of working with large investment programmes or similar. Planning and organising (competency level 3) - thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Problem solving (competency level 3) - analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Communicating and influencing (competency level 2) - presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.
Mar 29, 2024
Full time
The Housing and Land directorate is responsible for the Mayor's plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, we manage the Mayor's housing investment and grant programmes and land and property assets to support the building of affordable homes, job creation and regeneration. About the team The Operational Policy and Performance Team is part of the Investment and Operations Unit in the Housing and Land directorate, led by Rachael Hickman as Assistant Director Investment and Operations. Operational Policy and Performance works across the full breadth of Housing and Land's work. It is a truly collaborative, multi-disciplinary team working with our delivery teams, programmes teams and policy team to support and enable everyone in the directorate to deliver effectively, consistently and within our GLA governance procedures. Key areas of responsibility for the team include: Directorate and corporate-level management and reporting of: budget (annual budget: circa £116m revenue and £1.5bn capital), strategic risk, and performance. Translating policy into delivery by creating and enabling the appropriate processes and contracting including overseeing the establishment of processes for assessing and tracking compliance against funding criteria and ensuring consistency of application of criteria across multiple funding streams and in contracts. Oversight of the directorate information and records management processes. Oversight and management of the business requirements for the GLA's bespoke grant and project management system (OPS). Co-ordination of cross-directorate corporate activity such as tracking of Equality, Diversity and Inclusion (EDI) Action Plans, corporate apprentice programmes etc. It is a really exciting time to join this team as we are growing in capacity and remit, picking up a large part of the directorate and corporate coordination and programme management. There is a significant amount of change happening in the GLA generally, and this team will be at the forefront of leading and embedding that change. About the role This is a newly created role in the Operational Policy and Performance Team and reports to the newly created role of the Senior Programme Co-ordinator. We are looking for someone who combines excellent data analysis and manipulation with strong reporting, communicating and influencing skills. Housing and Land delivers a wide range of projects and programmes including: the £4bn Affordable Homes Programme, a c.£700m recoverable investment portfolio, a 635 hectare land and property portfolio and London's cladding remediation funding programmes. We also oversee a number of specialist and supported housing funds, and rough sleeping funds and services. Your role is to support the Senior Programme Co-ordinator in the delivery of coherent and consistent budget, risk and performance management of these at a directorate level. You will also support and lead elements of the co-ordination of corporate GLA activities that need to be embedded and delivered across the directorate. Examples of these include co-ordination and tracking of our Directorate EDI Action Plan, or tracking of our Learning and Development spend. The GLA is currently reviewing our approach to grant making and programme management and it is anticipated that this role will provide input from Housing and Land's into that workstream to ensure the outcomes continue to work for the directorate to enable us to build on our exceptional grant delivery and programme management to date. What your day will look like No two days are the same, but will include: Leading on all aspects of monitoring, reporting and programme management including risk management, of the directorate's housing and land programmes. Producing management reports for internal and external boards, working groups or stakeholders to manage and monitor directorate budgets, performance, forecasts and risk analysis against delivery. Assisting in modelling and creating investment programmes in line with the Mayor's Housing Strategy and future policy direction. Co-ordinating information and analysis to enable effective contract management on existing and new programmes with investment partners. Managing the monitoring and reporting of spend, receipts, outputs, outcomes and impact achievements of the directorate's programmes to Directorate Management Team and other corporate teams. Leading on the development of policy, programmes, bespoke reports and tools to support delivery and advanced use of data analysis tools (such as Power BI, Excel etc) to an advanced level to produce reports and systems that will assist staff to meet targets. Ensuring records of land and property assets are maintained and annual valuation operations are carried out in line with guidance and to time. Inputting into corporate grant and programme management workstreams to ensure the outcomes continue to work for the directorate to enable us to build on our exceptional grant delivery and programme management to date. Staff at the GLA are working in our offices 2-3 days per week and GLA leaders need to be accessible and visible to their teams. A good balance of time spent working remotely, in the office together with colleagues and with partners across London is an important aspect of the role. We promote flexible approaches to working and try to ensure an inclusive and supportive environment that enables our staff to be successful. This may include reasonable adjustments or other flexibilities around working hours and locations. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Proficient in the use of IT systems including advanced experience of using Excel and Power BI or other equivalent data analysis tools. Experience of working with large investment programmes or similar. Planning and organising (competency level 3) - thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Problem solving (competency level 3) - analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Communicating and influencing (competency level 2) - presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.
- Temporary Administrator & Facilities Coordinator - approximate 4 to 6 week duration - fully onsite in Dalston (nr. Hackney), North East London - up to 13.50 per hour, plus holiday pay We are happy to be partnering with a well established Property Management firm in their search for a temporary Administrator & Facilities Coordinator. This is an essential role, to help them get up to date with administrative tasks and ahead on operational processes. Key duties will include: Accurate customer data entry Copy typing of manuals and process documentation Finance administration, including producing & sending invoices and helping with expenses Liaising with the wider team to fact check processes Assisting with Office Management duties Assisting the Facilities Manager with administration Any other ad-hoc administrative task as directed by the Operations director, to whom this role will report In order to be successful, you need to have prior experience in a similar, multifaceted administration role. You will be highly computer literate, pick up new systems quickly and adept with Microsoft Office including Excel. You will be happy to take direction from multiple sources and balance your priorities effectively. You will have very good communication skills, including excellent written communication skills and a good grasp of spelling and grammar. This role is for approximately 6 weeks and will start w/c 11th March - please only apply if you can commit to this start date range.
Mar 29, 2024
Seasonal
- Temporary Administrator & Facilities Coordinator - approximate 4 to 6 week duration - fully onsite in Dalston (nr. Hackney), North East London - up to 13.50 per hour, plus holiday pay We are happy to be partnering with a well established Property Management firm in their search for a temporary Administrator & Facilities Coordinator. This is an essential role, to help them get up to date with administrative tasks and ahead on operational processes. Key duties will include: Accurate customer data entry Copy typing of manuals and process documentation Finance administration, including producing & sending invoices and helping with expenses Liaising with the wider team to fact check processes Assisting with Office Management duties Assisting the Facilities Manager with administration Any other ad-hoc administrative task as directed by the Operations director, to whom this role will report In order to be successful, you need to have prior experience in a similar, multifaceted administration role. You will be highly computer literate, pick up new systems quickly and adept with Microsoft Office including Excel. You will be happy to take direction from multiple sources and balance your priorities effectively. You will have very good communication skills, including excellent written communication skills and a good grasp of spelling and grammar. This role is for approximately 6 weeks and will start w/c 11th March - please only apply if you can commit to this start date range.
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Team Leadership Supporting the Resident Services Manager in the running of the Resident Services Team Assisting with training and development of RSAs on-site Assist with managing the shift patterns of the Resident Services Team Providing shift pattern cover with the team as and when required Confident user of our internal CRM systems, to then support the training of new team members Respond to out-of-hours emergencies as required Undertake other duties from time to time as required. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Mar 29, 2024
Full time
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Team Leadership Supporting the Resident Services Manager in the running of the Resident Services Team Assisting with training and development of RSAs on-site Assist with managing the shift patterns of the Resident Services Team Providing shift pattern cover with the team as and when required Confident user of our internal CRM systems, to then support the training of new team members Respond to out-of-hours emergencies as required Undertake other duties from time to time as required. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
We are on a mission to drive and expand Onitsuka Tiger's global business and become the most iconic premium lifestyle brand. As we are establishing a strong organization to expand our business in Europe, we require a General Manager to proactively participate in this activity. This position is responsible for: Direct management of UK market Oversite and hands-on management and execution of retail channel business including e-commerce development and daily operation to achieve KPI. We expect that the person will take Onitsuka Tiger to the next level. (Focus: Expanding our online and Brick and Mortar business in the current set ups and expanding to new Markets) The General manager manage directly the UK Market while supervising the activity of other regions and departments. SUPERVISORY RESPONSIBILITIES Marketing Manager, Merchandise and planning Manager, EC Manager, Area Manager, Commercial Manager, Store Manager ORGANIZATIONAL RELATIONSHIPS Interacts with all levels throughout organization including employees and outside vendors. Reporting directly to Onitsuka Tiger EMEA CEO and OHQ ESSENTIAL DUTIES AND RESPONSIBILITIES Full Profit and Loss (P&L) responsibility for the Regional Onitsuka Tiger Europe business Help identify, create & implement sales tools & strategies to drive sales growth ensuring achievement of KPI's. Establish and optimize the organization through the Region developing medium- to long-term business plans to ensure the business growth. Optimize the distribution of Retail, e-commerce and wholesale channels in collaboration with stakeholders. Assess business trends and actively partner with corporate stakeholders in order to strategize retail growth and drive business initiatives, which are aligned with Global Onitsuka Tiger business strategy. Oversite and management of all aspects of Retail Operations including visual merchandising, store staff training, store development, and in store marketing activities with a customer-first mentality. Collaborates with internal departments, such as marketing, sales, and external partners and allies in the development and implementation of retail strategies, plans, and business models. Deliver optimal productivity in stores and e-commerce through operational excellence, process improvement and consistent resolution of challenges. Establish an optimal logistics system in cooperation with the global headquarters. Analyze key performance metrics and provide guidance for each store to achieve goals and profitability targets. Control the price of each product appropriately by taking measures against resale. Ensure policies & procedures in store such as inventory counts, cash procedures, employee files, and risk management policies are relevant, accurate & up to date, and are communicated effectively throughout the business. Be responsible for ad-hoc projects utilizing external vendors where necessary & manage the external vendors effectively & efficiently. Coaching their report line and inspiring their team to reach their goals. Lead sell-in meetings, create seasonal product assortments and go-to-market plans. Monitor and report on customer and competitor activity and propose/initiate/take actions. Ensure continuous monitoring of the order book and sell-out. Ensure customer compliance with Onitsuka Tiger's contracts, terms, and policies. Represent accounts internally as ambassadors toward sales and marketing communities on a global and local level. Provide operational support to all channels. Drive overall net sales and operating income across the own region and OT EMEA Business Establish a performance culture (mindset) across teams by leading, developing, and coaching direct reports and (project) teams and setting up joint (cross-functional) business KPIs. Sparring partner of Retail Operations and Development, Trade Marketing, Planning & Logistics, PR, HR, and Finance. Establish the company in the UK and lead its expansion. Support other commercial managers to expand in their regions and explore potential new markets. Directs compliance of workers with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices, and adherence to policies governing acceptance and processing of customer credit card charges KNOWLEDGE, SKILLS & ABILITIES Knowledge of and experience at Profit & Loss Management and retail business including e-commerce Excellent leadership and managerial skills with the ability to successfully lead teams. Skills to develop medium- to long-term business plans. Resiliency to deal with ambiguity and lead through change. Strong organizational and project management skills from conceptualization and implementation to follow up. Able to evaluate financial and business data into actionable insights to drive results. Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions. Demonstrated ability to be resourceful, creative and time sensitive when faced with multiple demands and challenging deadlines. Ability to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies. Skills to motivate members of the organization by presenting a future vision. Strong understanding of consumer behavior, motivations and insights to drive solutions. Resiliency to deal with ambiguity and lead through change. Experience working in an international environment. Availability to travel on a monthly basis.
Mar 29, 2024
Full time
We are on a mission to drive and expand Onitsuka Tiger's global business and become the most iconic premium lifestyle brand. As we are establishing a strong organization to expand our business in Europe, we require a General Manager to proactively participate in this activity. This position is responsible for: Direct management of UK market Oversite and hands-on management and execution of retail channel business including e-commerce development and daily operation to achieve KPI. We expect that the person will take Onitsuka Tiger to the next level. (Focus: Expanding our online and Brick and Mortar business in the current set ups and expanding to new Markets) The General manager manage directly the UK Market while supervising the activity of other regions and departments. SUPERVISORY RESPONSIBILITIES Marketing Manager, Merchandise and planning Manager, EC Manager, Area Manager, Commercial Manager, Store Manager ORGANIZATIONAL RELATIONSHIPS Interacts with all levels throughout organization including employees and outside vendors. Reporting directly to Onitsuka Tiger EMEA CEO and OHQ ESSENTIAL DUTIES AND RESPONSIBILITIES Full Profit and Loss (P&L) responsibility for the Regional Onitsuka Tiger Europe business Help identify, create & implement sales tools & strategies to drive sales growth ensuring achievement of KPI's. Establish and optimize the organization through the Region developing medium- to long-term business plans to ensure the business growth. Optimize the distribution of Retail, e-commerce and wholesale channels in collaboration with stakeholders. Assess business trends and actively partner with corporate stakeholders in order to strategize retail growth and drive business initiatives, which are aligned with Global Onitsuka Tiger business strategy. Oversite and management of all aspects of Retail Operations including visual merchandising, store staff training, store development, and in store marketing activities with a customer-first mentality. Collaborates with internal departments, such as marketing, sales, and external partners and allies in the development and implementation of retail strategies, plans, and business models. Deliver optimal productivity in stores and e-commerce through operational excellence, process improvement and consistent resolution of challenges. Establish an optimal logistics system in cooperation with the global headquarters. Analyze key performance metrics and provide guidance for each store to achieve goals and profitability targets. Control the price of each product appropriately by taking measures against resale. Ensure policies & procedures in store such as inventory counts, cash procedures, employee files, and risk management policies are relevant, accurate & up to date, and are communicated effectively throughout the business. Be responsible for ad-hoc projects utilizing external vendors where necessary & manage the external vendors effectively & efficiently. Coaching their report line and inspiring their team to reach their goals. Lead sell-in meetings, create seasonal product assortments and go-to-market plans. Monitor and report on customer and competitor activity and propose/initiate/take actions. Ensure continuous monitoring of the order book and sell-out. Ensure customer compliance with Onitsuka Tiger's contracts, terms, and policies. Represent accounts internally as ambassadors toward sales and marketing communities on a global and local level. Provide operational support to all channels. Drive overall net sales and operating income across the own region and OT EMEA Business Establish a performance culture (mindset) across teams by leading, developing, and coaching direct reports and (project) teams and setting up joint (cross-functional) business KPIs. Sparring partner of Retail Operations and Development, Trade Marketing, Planning & Logistics, PR, HR, and Finance. Establish the company in the UK and lead its expansion. Support other commercial managers to expand in their regions and explore potential new markets. Directs compliance of workers with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices, and adherence to policies governing acceptance and processing of customer credit card charges KNOWLEDGE, SKILLS & ABILITIES Knowledge of and experience at Profit & Loss Management and retail business including e-commerce Excellent leadership and managerial skills with the ability to successfully lead teams. Skills to develop medium- to long-term business plans. Resiliency to deal with ambiguity and lead through change. Strong organizational and project management skills from conceptualization and implementation to follow up. Able to evaluate financial and business data into actionable insights to drive results. Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions. Demonstrated ability to be resourceful, creative and time sensitive when faced with multiple demands and challenging deadlines. Ability to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies. Skills to motivate members of the organization by presenting a future vision. Strong understanding of consumer behavior, motivations and insights to drive solutions. Resiliency to deal with ambiguity and lead through change. Experience working in an international environment. Availability to travel on a monthly basis.
Director, Site Operations, EMEA page is loaded Director, Site Operations, EMEA Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id R14600 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. Position Overview The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions. The Director will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus. The Director will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team. Essential Job Functions Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems Manage the site team to ensure a high-level customer experience and the excellence of operations Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities Encourage and foster a team-oriented environment through positive feedback Hold employees accountable on preventive/corrective maintenance of facilities equipment Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems Contribute to the documentation of crisis management of the site and application of its process Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully Job Requirements Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred 10+ years of direct managerial experience and interpersonal skills, strongly preferred Experience in Data Center or Critical Infrastructure industries, strongly preferred Experience and knowledge of physical security in a critical environment, strongly preferred Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers Proven track record of managing through periods of significant people, process and technology change. Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives Travel is expected to be less than 5%, occasionally for training purposes We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
Mar 29, 2024
Full time
Director, Site Operations, EMEA page is loaded Director, Site Operations, EMEA Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id R14600 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. Position Overview The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions. The Director will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus. The Director will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team. Essential Job Functions Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems Manage the site team to ensure a high-level customer experience and the excellence of operations Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities Encourage and foster a team-oriented environment through positive feedback Hold employees accountable on preventive/corrective maintenance of facilities equipment Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems Contribute to the documentation of crisis management of the site and application of its process Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully Job Requirements Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred 10+ years of direct managerial experience and interpersonal skills, strongly preferred Experience in Data Center or Critical Infrastructure industries, strongly preferred Experience and knowledge of physical security in a critical environment, strongly preferred Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers Proven track record of managing through periods of significant people, process and technology change. Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives Travel is expected to be less than 5%, occasionally for training purposes We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
It's time for the next step. You've earned it. Could you be on the lookout for a unique opportunity with a corporate restructuring advisor in North West London? An established restructuring service with over 25 years' experience and a strong market knowledge, is looking to appoint a forward thinking and natural born leader for a Head of Operations/Senior EA position to join their team in Northwest London. You must be highly competent with a can-do attitude and proactivity, as well as highly organised, with flexible and agile mindset. Additionally, you will have: Great leadership skills be able to understand KPIs and managing fee earners' workflows, Someone not afraid to be hands-on with tasks, as well as having a good understanding of the needs of the Directors. Ideally you will have previous experience as PA/EA and can understand project management. You should feel comfortable in managing and handling clients big and small. This is an amazing opportunity to progress your career and have a full understanding of how a successful business runs, you will receive a salary rewarded based of experience. There are many other benefits and perks to this role, but I hope this snapshot was enough to spark your curiosity. So if you are looking for a fantastic opportunity to be involved in all aspects of this growing organisation, then this is the opportunity for you - call me on , message me on LinkedIn (Holly Parton-Corr) or email me We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better. Executive Consultant Holly Parton-Corr Holly's arrival at Oyster comes with an impressive 13 years of recruitment experience. But that's not all - she also brings her lively and sociable nature, making her the ideal addition to the team. Your ambition is our ambition. Your ambition is our ambition. Property & Real Estate Head of Operations/EA London £50,000 - £65,000 Per annum Permanent Your Contact Holly Parton-Corr Executive Consultant Your next role It's time for the next step. You've earned it. Could you be on the lookout for a unique opportunity with a corporate restructuring advisor in North West London? An established restructuring service with over 25 years' experience and a strong market knowledge, is looking to appoint a forward thinking and natural born leader for a Head of Operations/Senior EA position to join their team in Northwest London. You must be highly competent with a can-do attitude and proactivity, as well as highly organised, with flexible and agile mindset. Additionally, you will have: Great leadership skills be able to understand KPIs and managing fee earners' workflows, Someone not afraid to be hands-on with tasks, as well as having a good understanding of the needs of the Directors. Ideally you will have previous experience as PA/EA and can understand project management. You should feel comfortable in managing and handling clients big and small. This is an amazing opportunity to progress your career and have a full understanding of how a successful business runs, you will receive a salary rewarded based of experience. There are many other benefits and perks to this role, but I hope this snapshot was enough to spark your curiosity. So if you are looking for a fantastic opportunity to be involved in all aspects of this growing organisation, then this is the opportunity for you - call me on , message me on LinkedIn (Holly Parton-Corr) or email me We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better. Executive Consultant Holly Parton-Corr Holly's arrival at Oyster comes with an impressive 13 years of recruitment experience. But that's not all - she also brings her lively and sociable nature, making her the ideal addition to the team. Your ambition is our ambition. Your ambition is our ambition. l More Opportunities 0 Find the job you're looking for in Property & Real Estate. Or call us for the latest opportunities. Browse all jobs Investment Analyst London Permanent Up to £60,000 Per annum Interim Homebuyer Surveyor South West Contract £500 - £1000 a day Per day Interim Estates Surveyor South East England Contract £400 Per day Quantity Surveyor London Contract £400 - £450 Per day Clientside Surveyor - Property Management London Permanent £55,000 + £4500 Car allowance + Bonus. Per annum Associate - Property Management London Permanent £50,000 - £60,000 Per annum Client Side - Commercial Property Manager London Permanent £59,500 Per annum Project Manager London Permanent £60,000 Per annum Student Accommodation Manager North East England Permanent £40,000- £50,000 Per annum Director - Property Management London Permanent £80,000 - £100,000 Per annum Lettings Manager London Permanent £35,000-£45,000 Per annum Head of Office - North North East England Permanent Up to £100,000 + Package Per annum Head of Asset Management London Permanent Up to £130,000 + Package Per annum Associate Cost Consultant London Permanent £80,000 - £90,000 Per annum Senior Project Manager (Bristol) - Exclusive Role South West Permanent £55,000 - £65,000 Per annum Project Quantity Surveyor London Permanent £40,000 - £50,000 Per annum Stock Condition Surveyor Central England Contract 35-40 Per hour Maintenance Manager Central England Contract £300 - £400 Per day Employers Agent East of England Permanent £40,000-£50,000 Per annum Senior/Associate Project Manager London Permanent £60,000-£85,000 Per annum Request a call back Speaking with one of our skilled recruitment practitioners is always a great first step. You can request a call back at a time convenient to you. Don't call us, we'll call you
Mar 29, 2024
Full time
It's time for the next step. You've earned it. Could you be on the lookout for a unique opportunity with a corporate restructuring advisor in North West London? An established restructuring service with over 25 years' experience and a strong market knowledge, is looking to appoint a forward thinking and natural born leader for a Head of Operations/Senior EA position to join their team in Northwest London. You must be highly competent with a can-do attitude and proactivity, as well as highly organised, with flexible and agile mindset. Additionally, you will have: Great leadership skills be able to understand KPIs and managing fee earners' workflows, Someone not afraid to be hands-on with tasks, as well as having a good understanding of the needs of the Directors. Ideally you will have previous experience as PA/EA and can understand project management. You should feel comfortable in managing and handling clients big and small. This is an amazing opportunity to progress your career and have a full understanding of how a successful business runs, you will receive a salary rewarded based of experience. There are many other benefits and perks to this role, but I hope this snapshot was enough to spark your curiosity. So if you are looking for a fantastic opportunity to be involved in all aspects of this growing organisation, then this is the opportunity for you - call me on , message me on LinkedIn (Holly Parton-Corr) or email me We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better. Executive Consultant Holly Parton-Corr Holly's arrival at Oyster comes with an impressive 13 years of recruitment experience. But that's not all - she also brings her lively and sociable nature, making her the ideal addition to the team. Your ambition is our ambition. Your ambition is our ambition. Property & Real Estate Head of Operations/EA London £50,000 - £65,000 Per annum Permanent Your Contact Holly Parton-Corr Executive Consultant Your next role It's time for the next step. You've earned it. Could you be on the lookout for a unique opportunity with a corporate restructuring advisor in North West London? An established restructuring service with over 25 years' experience and a strong market knowledge, is looking to appoint a forward thinking and natural born leader for a Head of Operations/Senior EA position to join their team in Northwest London. You must be highly competent with a can-do attitude and proactivity, as well as highly organised, with flexible and agile mindset. Additionally, you will have: Great leadership skills be able to understand KPIs and managing fee earners' workflows, Someone not afraid to be hands-on with tasks, as well as having a good understanding of the needs of the Directors. Ideally you will have previous experience as PA/EA and can understand project management. You should feel comfortable in managing and handling clients big and small. This is an amazing opportunity to progress your career and have a full understanding of how a successful business runs, you will receive a salary rewarded based of experience. There are many other benefits and perks to this role, but I hope this snapshot was enough to spark your curiosity. So if you are looking for a fantastic opportunity to be involved in all aspects of this growing organisation, then this is the opportunity for you - call me on , message me on LinkedIn (Holly Parton-Corr) or email me We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better. Executive Consultant Holly Parton-Corr Holly's arrival at Oyster comes with an impressive 13 years of recruitment experience. But that's not all - she also brings her lively and sociable nature, making her the ideal addition to the team. Your ambition is our ambition. Your ambition is our ambition. l More Opportunities 0 Find the job you're looking for in Property & Real Estate. Or call us for the latest opportunities. Browse all jobs Investment Analyst London Permanent Up to £60,000 Per annum Interim Homebuyer Surveyor South West Contract £500 - £1000 a day Per day Interim Estates Surveyor South East England Contract £400 Per day Quantity Surveyor London Contract £400 - £450 Per day Clientside Surveyor - Property Management London Permanent £55,000 + £4500 Car allowance + Bonus. Per annum Associate - Property Management London Permanent £50,000 - £60,000 Per annum Client Side - Commercial Property Manager London Permanent £59,500 Per annum Project Manager London Permanent £60,000 Per annum Student Accommodation Manager North East England Permanent £40,000- £50,000 Per annum Director - Property Management London Permanent £80,000 - £100,000 Per annum Lettings Manager London Permanent £35,000-£45,000 Per annum Head of Office - North North East England Permanent Up to £100,000 + Package Per annum Head of Asset Management London Permanent Up to £130,000 + Package Per annum Associate Cost Consultant London Permanent £80,000 - £90,000 Per annum Senior Project Manager (Bristol) - Exclusive Role South West Permanent £55,000 - £65,000 Per annum Project Quantity Surveyor London Permanent £40,000 - £50,000 Per annum Stock Condition Surveyor Central England Contract 35-40 Per hour Maintenance Manager Central England Contract £300 - £400 Per day Employers Agent East of England Permanent £40,000-£50,000 Per annum Senior/Associate Project Manager London Permanent £60,000-£85,000 Per annum Request a call back Speaking with one of our skilled recruitment practitioners is always a great first step. You can request a call back at a time convenient to you. Don't call us, we'll call you
THE ROLE The Head of Auction Sales will focus on maximizing the growth of Sotheby's Wine business in the UK, with an emphasis on driving sales from the region to auction (and retail), both locally and internationally. You will have specialist knowledge and experience, be a highly-motivated independent self-starter, tasked with sourcing high value collections, negotiating profitable sales, meeting P&L plan and margin targets across the business. He or she will have and develop a significant private client and trade network, negotiate deals, inspect and catalogue wines, provide advice to buyers both for drinking and investment, create and attend Wine events, and provide general organization and administration as the business requires. As part of the global wine & spirits leadership team, you will be expected to contribute to and implement the growth strategy focusing on the UK. RESPONSIBILITIES Leadership Enhance the visibility of Sotheby's Wine as part of the Sotheby's brands, and drive profitable growth of Sotheby's Wine to secure its short- and long-term success Apply your innate understanding of the wine trade to further create a Sotheby's Wine brand in the UK that is commercially appealing, consistent with the brand and priced sensibly Secure profitable consignments for auction and direct acquisition through retail, meeting individual revenue targets and help the local and global teams meet annual plan Contribute to the success of the business plan by meeting and exceeding assigned sales goals Develop and implement the agreed auction, retail (including e-Commerce) and storage (including virtual storage) vision for Sotheby's Wine in Europe, collaborating equally with the Continental European Wine and global Wine management teams Collaborate with internal stakeholders across the wider business as well as the global Sotheby's Wine team to compose, produce and execute interesting, innovative and profitable sale formats and concepts across the Sotheby's sales channels Develop strong and collaborative relationships both within Sotheby's Wine and within the auction house generally Contribute to the global leadership of the wine business by helping shape the strategy for growth in the UK and help implement initiatives Provide support to other parts of the Auction and Retail wine business as and when required Expertise Sourcing and securing profitable consignments for auction and direct selling opportunities through retail, meeting individual revenue targets and helping the team meet annual budget targets Secure profitable consignments for auction and direct selling opportunities through retail, meeting individual revenue targets and help the local and global teams meet annual plan Setting an example of scholarship providing expertise, researching and cataloguing wines to the highest standard Perform property inspection for wine at Sotheby's Wine warehouses and on-site at client's premises Proofing digital catalogues and listings Valuing property to provide auction/retail/fair market/insurance estimates as required by the client Assisting with inspection and research/cataloguing of wines for sale in New York and Hong Kong when required Client Relationship Management Grow Sotheby's Wine private client and trade network in the UK Drive a long-term client development strategy across private, trade and winery clients Using Specialist knowledge and expertise on strategic long-term business getting focused on high level opportunities and their requirements. Act as a client contact for this client base and develop strong relationships with revenue opportunities Act as an ambassador for the Wine business within Sotheby's, promoting its services, products and expertise to internal stakeholders, cross selling the Sotheby's Wine business to all Sotheby's clients Provide advice to buyers across both auction & retail Responsible for selling wine to clients via telephone, email, in-person and at events Events composition/participation to include client development and entertaining Work with the wider business to streamline processes and ensure efficient client service, engaging with operations, marketing, events, and regional Chairman / business development to create consistently exceptional client experience Team and Sale Management Develop, train, manage, incentivise and retain the UK Wine team Working with Specialist, Operations team, oversee preparation of marketing and communication strategies in conjunction with the Marketing, Press and Editorial teams to sell sales. Ensure that the Specialist Operations team manages sale production and deadlines: Ensure that all photography is completed in a timely manner Researching and writing catalogue entries, Proof-reading Liaising with Catalogue Production and Sale Creation teams as appropriate Produce and manage appraisal and proposal coordination Responsible for having business getting spreadsheet updated to current status Work with the wider business to streamline processes and ensure efficient client service, engaging with operations, marketing, events, and regional Chairman / business development to create consistently exceptional client experience Manage wine auctions and related events IDEAL EXPERIENCE & COMPETENCIES 10+ years of Specialist experience in fine wine and the Global wine market People Management experience in a fine wine business preferred Proven ability to operate in a start-up or similar environment, providing dynamic, strategic leadership combined with hands-on operational drive Capable of identifying obstacles to growth and success, and translating expertise into results Proven manager, inspirational and dynamic leader, with experience of global teams Commit to uphold ethical standards at the highest level, consistent with Sotheby's reputation. Understand and demonstrate a "no compromise" attitude towards luxury: protecting the Sotheby's Wine vision and brand equity while achieving short term sales goals Experience in developing HNW and trade network and converting relationships into revenue Strong ability to network and convert social connections into business opportunitiesHigh level of attention to detail Professional, discreet and commercial client service skills Proficient in MS Word, Excel, and SAP preferred
Mar 29, 2024
Full time
THE ROLE The Head of Auction Sales will focus on maximizing the growth of Sotheby's Wine business in the UK, with an emphasis on driving sales from the region to auction (and retail), both locally and internationally. You will have specialist knowledge and experience, be a highly-motivated independent self-starter, tasked with sourcing high value collections, negotiating profitable sales, meeting P&L plan and margin targets across the business. He or she will have and develop a significant private client and trade network, negotiate deals, inspect and catalogue wines, provide advice to buyers both for drinking and investment, create and attend Wine events, and provide general organization and administration as the business requires. As part of the global wine & spirits leadership team, you will be expected to contribute to and implement the growth strategy focusing on the UK. RESPONSIBILITIES Leadership Enhance the visibility of Sotheby's Wine as part of the Sotheby's brands, and drive profitable growth of Sotheby's Wine to secure its short- and long-term success Apply your innate understanding of the wine trade to further create a Sotheby's Wine brand in the UK that is commercially appealing, consistent with the brand and priced sensibly Secure profitable consignments for auction and direct acquisition through retail, meeting individual revenue targets and help the local and global teams meet annual plan Contribute to the success of the business plan by meeting and exceeding assigned sales goals Develop and implement the agreed auction, retail (including e-Commerce) and storage (including virtual storage) vision for Sotheby's Wine in Europe, collaborating equally with the Continental European Wine and global Wine management teams Collaborate with internal stakeholders across the wider business as well as the global Sotheby's Wine team to compose, produce and execute interesting, innovative and profitable sale formats and concepts across the Sotheby's sales channels Develop strong and collaborative relationships both within Sotheby's Wine and within the auction house generally Contribute to the global leadership of the wine business by helping shape the strategy for growth in the UK and help implement initiatives Provide support to other parts of the Auction and Retail wine business as and when required Expertise Sourcing and securing profitable consignments for auction and direct selling opportunities through retail, meeting individual revenue targets and helping the team meet annual budget targets Secure profitable consignments for auction and direct selling opportunities through retail, meeting individual revenue targets and help the local and global teams meet annual plan Setting an example of scholarship providing expertise, researching and cataloguing wines to the highest standard Perform property inspection for wine at Sotheby's Wine warehouses and on-site at client's premises Proofing digital catalogues and listings Valuing property to provide auction/retail/fair market/insurance estimates as required by the client Assisting with inspection and research/cataloguing of wines for sale in New York and Hong Kong when required Client Relationship Management Grow Sotheby's Wine private client and trade network in the UK Drive a long-term client development strategy across private, trade and winery clients Using Specialist knowledge and expertise on strategic long-term business getting focused on high level opportunities and their requirements. Act as a client contact for this client base and develop strong relationships with revenue opportunities Act as an ambassador for the Wine business within Sotheby's, promoting its services, products and expertise to internal stakeholders, cross selling the Sotheby's Wine business to all Sotheby's clients Provide advice to buyers across both auction & retail Responsible for selling wine to clients via telephone, email, in-person and at events Events composition/participation to include client development and entertaining Work with the wider business to streamline processes and ensure efficient client service, engaging with operations, marketing, events, and regional Chairman / business development to create consistently exceptional client experience Team and Sale Management Develop, train, manage, incentivise and retain the UK Wine team Working with Specialist, Operations team, oversee preparation of marketing and communication strategies in conjunction with the Marketing, Press and Editorial teams to sell sales. Ensure that the Specialist Operations team manages sale production and deadlines: Ensure that all photography is completed in a timely manner Researching and writing catalogue entries, Proof-reading Liaising with Catalogue Production and Sale Creation teams as appropriate Produce and manage appraisal and proposal coordination Responsible for having business getting spreadsheet updated to current status Work with the wider business to streamline processes and ensure efficient client service, engaging with operations, marketing, events, and regional Chairman / business development to create consistently exceptional client experience Manage wine auctions and related events IDEAL EXPERIENCE & COMPETENCIES 10+ years of Specialist experience in fine wine and the Global wine market People Management experience in a fine wine business preferred Proven ability to operate in a start-up or similar environment, providing dynamic, strategic leadership combined with hands-on operational drive Capable of identifying obstacles to growth and success, and translating expertise into results Proven manager, inspirational and dynamic leader, with experience of global teams Commit to uphold ethical standards at the highest level, consistent with Sotheby's reputation. Understand and demonstrate a "no compromise" attitude towards luxury: protecting the Sotheby's Wine vision and brand equity while achieving short term sales goals Experience in developing HNW and trade network and converting relationships into revenue Strong ability to network and convert social connections into business opportunitiesHigh level of attention to detail Professional, discreet and commercial client service skills Proficient in MS Word, Excel, and SAP preferred
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. ABOUT THE ROLE We're hiring a specialist women s refuge, Deputy Service Manager. Someone who really cares about the rights of women and their children to join our new service in West London. This role is an opportunity for a leader to support and manage a refuge accommodation for women and children surviving domestic abuse many of whom are living with trauma . The service provides a much needed safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength and skill. The successful candidate will support in leading the service which spans over 3 buildings and will develop their team which consists of support mentors and children and family workers. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. You will support the Service Manager with having overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs. Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service. Benefits, including Non-Contractual Perks - 25 days annual leave, increasing with the length of service - Training and Development, including access to courses, upskilling, and progression plans - Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments - Employee Assistance Programme, including counselling - Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing. - Life Assurance Scheme - Cycle-to-work scheme - Annual Staff Awards - Be part of a person-centred organisation! ABOUT YOU The successful applicant will have keen knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills. We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now! OVERVIEW OF KEY RESPONSIBILITIES Line Management and Leadership Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities. Provide leadership and management throughout the full employee lifecycle. Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed. Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment. Service Delivery Support the Service Manager with the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents. Support the Service Manager to ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery. Support team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. Work proactively alongside the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct. Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment. Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate. Risk Management Follow relevant risk assessment and management procedures, share relevant information with others as necessary. Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR. Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team. Property and Housing Management Ensure the accommodation in which residents live is clean and maintained to a high standard Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Ensure a provision of high quality housing management service is provided to residents. Financial Management Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised. Promote effective cost control mechanisms and other financial activities. Maintain financial management within the service. Other Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information. KEY CRITERIA What we are looking for: It is an occupational requirement that the post holder is female Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills. Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours Experience of working with and engaging with diverse groups of people from varying backgrounds IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software. Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders Understanding of Housing Management, including voids and evictions What we would like, but not essential: Previous experience in people management and development Understanding, knowledge, and/or practical application of key legislation Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. WORKING FOR US ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Our Values Ambition Eager to succeed and to accomplish as much as possible for our people Empowerment Giving staff and the people we support the tools, training, and information they need to achieve their potential Transparency Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff Inclusivity Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right ADDITIONAL INFORMATION . click apply for full job details
Mar 29, 2024
Full time
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. ABOUT THE ROLE We're hiring a specialist women s refuge, Deputy Service Manager. Someone who really cares about the rights of women and their children to join our new service in West London. This role is an opportunity for a leader to support and manage a refuge accommodation for women and children surviving domestic abuse many of whom are living with trauma . The service provides a much needed safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength and skill. The successful candidate will support in leading the service which spans over 3 buildings and will develop their team which consists of support mentors and children and family workers. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. You will support the Service Manager with having overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs. Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service. Benefits, including Non-Contractual Perks - 25 days annual leave, increasing with the length of service - Training and Development, including access to courses, upskilling, and progression plans - Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments - Employee Assistance Programme, including counselling - Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing. - Life Assurance Scheme - Cycle-to-work scheme - Annual Staff Awards - Be part of a person-centred organisation! ABOUT YOU The successful applicant will have keen knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills. We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now! OVERVIEW OF KEY RESPONSIBILITIES Line Management and Leadership Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities. Provide leadership and management throughout the full employee lifecycle. Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed. Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment. Service Delivery Support the Service Manager with the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents. Support the Service Manager to ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery. Support team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. Work proactively alongside the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct. Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment. Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate. Risk Management Follow relevant risk assessment and management procedures, share relevant information with others as necessary. Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR. Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team. Property and Housing Management Ensure the accommodation in which residents live is clean and maintained to a high standard Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Ensure a provision of high quality housing management service is provided to residents. Financial Management Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised. Promote effective cost control mechanisms and other financial activities. Maintain financial management within the service. Other Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information. KEY CRITERIA What we are looking for: It is an occupational requirement that the post holder is female Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills. Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours Experience of working with and engaging with diverse groups of people from varying backgrounds IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software. Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders Understanding of Housing Management, including voids and evictions What we would like, but not essential: Previous experience in people management and development Understanding, knowledge, and/or practical application of key legislation Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. WORKING FOR US ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Our Values Ambition Eager to succeed and to accomplish as much as possible for our people Empowerment Giving staff and the people we support the tools, training, and information they need to achieve their potential Transparency Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff Inclusivity Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right ADDITIONAL INFORMATION . click apply for full job details
Regional Manager Greater London & South East Up to 55,000 Car Benefits and Bonus Our client is a looking for a Regional Manager for retail stores across greater London & south east. This person will be responsible for successfully driving sales, whilst building and leading high-performing teams throughout the territory. To be considered for this position you must have an extensive retail background, and having previously managed multiple stores within a leading brand. We are looking for a sales and service-focused champion who thrives in a fast-paced retail environment and who enjoys working as part of a team. The position is field based with a company car provided. Candidates must be located within a reasonable and commutable distance from the store portfolio and eligible to drive in the UK. Regional Manager Role The Regional Manager for retail stores will build high performing teams and strategically drive sales and profitability within the stores whilst retaining a customer-centric approach at all times. Standards must be executed consistently, commercially and efficiently. The RM will be responsible for building strong partnerships with key stakeholders in order to maximize the people, product & operational opportunities within the region. Regional Manager Responsibilities Lead, inspire and develop your people to build committed and high-performing store managers and teams. Adapt leadership and coaching styles to accommodate the varying experience levels across; people management & development, selling, stock and operational excellence and visual merchandising Promote an inclusive and diverse culture in line with the Brand Values Champion a positive and flexible work culture, promoting continuous improvement and effective change Develop and invest in talent to create a robust internal talent pipeline and succession plan Recruit A-Class talent into your teams What's in it for you: An opportunity to work in a newly created region with a diverse store portfolio, a completive salary with opportunity to earn bonus and a car. A real opportunity to have a positive impact on the region and its teams through your leadership. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH29258 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Mar 28, 2024
Full time
Regional Manager Greater London & South East Up to 55,000 Car Benefits and Bonus Our client is a looking for a Regional Manager for retail stores across greater London & south east. This person will be responsible for successfully driving sales, whilst building and leading high-performing teams throughout the territory. To be considered for this position you must have an extensive retail background, and having previously managed multiple stores within a leading brand. We are looking for a sales and service-focused champion who thrives in a fast-paced retail environment and who enjoys working as part of a team. The position is field based with a company car provided. Candidates must be located within a reasonable and commutable distance from the store portfolio and eligible to drive in the UK. Regional Manager Role The Regional Manager for retail stores will build high performing teams and strategically drive sales and profitability within the stores whilst retaining a customer-centric approach at all times. Standards must be executed consistently, commercially and efficiently. The RM will be responsible for building strong partnerships with key stakeholders in order to maximize the people, product & operational opportunities within the region. Regional Manager Responsibilities Lead, inspire and develop your people to build committed and high-performing store managers and teams. Adapt leadership and coaching styles to accommodate the varying experience levels across; people management & development, selling, stock and operational excellence and visual merchandising Promote an inclusive and diverse culture in line with the Brand Values Champion a positive and flexible work culture, promoting continuous improvement and effective change Develop and invest in talent to create a robust internal talent pipeline and succession plan Recruit A-Class talent into your teams What's in it for you: An opportunity to work in a newly created region with a diverse store portfolio, a completive salary with opportunity to earn bonus and a car. A real opportunity to have a positive impact on the region and its teams through your leadership. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH29258 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Area Manager North UK Up to 70,000 Car Package Zachary Daniels is proud to partnering with a leading ready to wear brand looking for candidates with multisite experience within fashion. In the role you will be responsible for leading a number of sites across the North of the UK. The brand is looking for a strong, people focused leader. You will develop and execute sales excellence to drive revenue, increase KPI results across all retail stores in the division. The Person: Apparel and outlet experience is essential for the role; the brand is looking for a candidate that can demonstrate a strategic mindset and have proven examples of living a breathing a culture that supports development and inspires others. You will confidentially hold yourself accountable for your decisions and how you drive your business and "Own it". Supports colleagues to drive continual improvement across all areas Identify and manage risks and develop solutions to reduce differential of store performance Identify and manage financial risks and ensure cost/sales delivery within the region Work with the team, making certain that availability is maintained Identifies when Stores are in need of in-store support, planning and re-prioritising their demands to provide greater levels of support when required. Sets measurable and achievable goals for self & team aligned to strategy Influence upwards to ensure central planning remains customer centric ensuring that decisions made impact the whole estate Encourage and coach Store Management teams to think proactively and plan for longer term success Lead inspiring people to take action and accountability Effectively and consistency improves the benchmark of region performance What's in it for you: An opportunity to work with a diverse store portfolio, a completive salary with opportunity to earn bonus and a car. A real opportunity to have a positive impact on the region and its teams through your leadership, as the brand looks to develop and improve its people culture. Additional Benefits Clothing allowance Discount Allowance Car Bonus Area Manager North UK Up to 70,000 Car Package Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH29876 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Mar 28, 2024
Full time
Area Manager North UK Up to 70,000 Car Package Zachary Daniels is proud to partnering with a leading ready to wear brand looking for candidates with multisite experience within fashion. In the role you will be responsible for leading a number of sites across the North of the UK. The brand is looking for a strong, people focused leader. You will develop and execute sales excellence to drive revenue, increase KPI results across all retail stores in the division. The Person: Apparel and outlet experience is essential for the role; the brand is looking for a candidate that can demonstrate a strategic mindset and have proven examples of living a breathing a culture that supports development and inspires others. You will confidentially hold yourself accountable for your decisions and how you drive your business and "Own it". Supports colleagues to drive continual improvement across all areas Identify and manage risks and develop solutions to reduce differential of store performance Identify and manage financial risks and ensure cost/sales delivery within the region Work with the team, making certain that availability is maintained Identifies when Stores are in need of in-store support, planning and re-prioritising their demands to provide greater levels of support when required. Sets measurable and achievable goals for self & team aligned to strategy Influence upwards to ensure central planning remains customer centric ensuring that decisions made impact the whole estate Encourage and coach Store Management teams to think proactively and plan for longer term success Lead inspiring people to take action and accountability Effectively and consistency improves the benchmark of region performance What's in it for you: An opportunity to work with a diverse store portfolio, a completive salary with opportunity to earn bonus and a car. A real opportunity to have a positive impact on the region and its teams through your leadership, as the brand looks to develop and improve its people culture. Additional Benefits Clothing allowance Discount Allowance Car Bonus Area Manager North UK Up to 70,000 Car Package Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH29876 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Pertemps Dudley West Brom Perms
Dudley, West Midlands
Property Management Administrator (Part-Time - around 20 hours per week) Flexible days and hours Dudley (Rate negotiable depending on experience) As a Property Management Administrator, you will play a crucial role in overseeing the daily operations of residential or commercial properties. Your responsibilities will include maintaining property value, enforcing lease agreements, and managing tenant concerns and complaints. This position is part-time, requiring approximately 20 hours per week and a high degree of flexibility! Key Responsibilities: Tenant Interaction: Answer queries from prospective tenants and discuss the application process. Professionally resolve tenant complaints. Assist with planning and logistics for tenant communications regarding inspections, gas certificates and EPC's Rent Collection: Maintain tenant, contractor, and property files, including leases, insurance certificates, and invoices. Coordinate with contractors for repairs and maintenance. Lease Administration: Ensure terms of lease agreements are met. General Administration: Organize property-related documentation. Assist with property-related paperwork and record-keeping. Maintain positive relations with tenants and promptly address service requests. Qualifications and experience: Proven working experience as a personal/executive assistant or property manager, preferably for 2+ years. Outstanding organizational and time management skills. Knowledge of Sage 50 is beneficial Experience in property management or a related field preferred
Mar 28, 2024
Full time
Property Management Administrator (Part-Time - around 20 hours per week) Flexible days and hours Dudley (Rate negotiable depending on experience) As a Property Management Administrator, you will play a crucial role in overseeing the daily operations of residential or commercial properties. Your responsibilities will include maintaining property value, enforcing lease agreements, and managing tenant concerns and complaints. This position is part-time, requiring approximately 20 hours per week and a high degree of flexibility! Key Responsibilities: Tenant Interaction: Answer queries from prospective tenants and discuss the application process. Professionally resolve tenant complaints. Assist with planning and logistics for tenant communications regarding inspections, gas certificates and EPC's Rent Collection: Maintain tenant, contractor, and property files, including leases, insurance certificates, and invoices. Coordinate with contractors for repairs and maintenance. Lease Administration: Ensure terms of lease agreements are met. General Administration: Organize property-related documentation. Assist with property-related paperwork and record-keeping. Maintain positive relations with tenants and promptly address service requests. Qualifications and experience: Proven working experience as a personal/executive assistant or property manager, preferably for 2+ years. Outstanding organizational and time management skills. Knowledge of Sage 50 is beneficial Experience in property management or a related field preferred
Retail Area Manager - National Charity Home Counties and London Salary 37,557 per annum+ car+ great benefits including 30 days holiday plus bank holidays A fantastic opportunity to join one of the UK's leading charity retailers as an Area Manager as arisen. We are looking for a commercially minded Area Manager that is passionate about maximising area sales and profits across their Charity Shops. You will provide support to the stores based in the Home Counties and London area. Shop locations include Wellingborough, Felixstowe and Bedford. With c100 stores across England and Wales this is an exciting time to be part of their business. If you are an experienced Area Manager within the charity or retail sector, this could be the ideal role for you! Retail Area Manager - The Role: Management of the team members in order to maximise the area team's sales and profitability and achieving income targets Controlling expenditure and delivering net contribution Analyse all reports and commercial information available to help improve the performance of stores. Identify current retail trends, monitor competitor activity, reporting and responding where appropriate Support the business strategy and implement new plans/ideas to achieve business targets Retail Area Manager - The Person: Outstanding track record in achieving sales and profit targets within retail or charity management Passionate about charity retailing Passionate about delivering results through the effective management of people Demonstrable experience in analysing financial data to make informed commercial decisions Experience of distance managing a diverse team of people Excellence in forming working partnerships with other organisations If you have experience within retail as an Area Manager, District Manager or Multi Site Manager within the charity sector and are interested in working for a great charity who have fantastic training and progression platform in place, please do not hesitate to apply today with your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Mar 28, 2024
Full time
Retail Area Manager - National Charity Home Counties and London Salary 37,557 per annum+ car+ great benefits including 30 days holiday plus bank holidays A fantastic opportunity to join one of the UK's leading charity retailers as an Area Manager as arisen. We are looking for a commercially minded Area Manager that is passionate about maximising area sales and profits across their Charity Shops. You will provide support to the stores based in the Home Counties and London area. Shop locations include Wellingborough, Felixstowe and Bedford. With c100 stores across England and Wales this is an exciting time to be part of their business. If you are an experienced Area Manager within the charity or retail sector, this could be the ideal role for you! Retail Area Manager - The Role: Management of the team members in order to maximise the area team's sales and profitability and achieving income targets Controlling expenditure and delivering net contribution Analyse all reports and commercial information available to help improve the performance of stores. Identify current retail trends, monitor competitor activity, reporting and responding where appropriate Support the business strategy and implement new plans/ideas to achieve business targets Retail Area Manager - The Person: Outstanding track record in achieving sales and profit targets within retail or charity management Passionate about charity retailing Passionate about delivering results through the effective management of people Demonstrable experience in analysing financial data to make informed commercial decisions Experience of distance managing a diverse team of people Excellence in forming working partnerships with other organisations If you have experience within retail as an Area Manager, District Manager or Multi Site Manager within the charity sector and are interested in working for a great charity who have fantastic training and progression platform in place, please do not hesitate to apply today with your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Regional HR Business Partner - Retail Well established, growing Non-Profitable Organisation Salary 44,881.37 per annum + Great benefits including 30 days holiday plus bank holidays West of England and Wales Home based with extensive travel; company car provided Are you an experienced HR Business Partner/HR Advisor looking for an exciting new challenge? My client is a leading national charity retailer, with a large store portfolio across the breadth of the UK. We currently have an exciting opportunity to join them in the role of HR Business Partner, the charity is going from strength to strength, so this is an exciting time to join them. Reporting to the Head of HR, this is a field based HRBP role covering the retail shops across the West of England and Wales. The ideal candidate will have experience in a similar role working with a charity or a retailer, although hospitality and leisure experience will also be considered. Key responsibilities: Build a strong understanding of the Retail vision, sales targets and workforce in order to influence how you can drive profit through people. To partner closely with the Regional & Retail Area Managers on HR Operations across the employee lifecycle, including Recruitment, Induction, ER Cases, Compliance, Pay & Benefits, Talent Management, Learning & Development & Leavers. Implement the HR Strategic initiatives, which support our vision of becoming a top 10 Charity to work, by acting in a way that will influence and improve employee engagement scores, being visible of the employees and ensuring people are treated fairly and respectfully. Experience Required: Previous experience as HRBP / HR Advisor within a multi-site business (ideally charity, retail or hospitality) Excellent planning and organisation skills. Experience gained in a similar role and have a sound knowledge of employment law. Ideally you will have completed your CIPD Level 5 qualification or be close to completion. You will have excellent communication skills and an ability to influence others with sound commercial understanding and pragmatic approach to problem solving. Strong ER & Employment Law Knowledge. Emotionally intelligent, assertive and commercial - yet kind and caring. Resilient and able to deal with complex and difficult ER matters. This is a fantastic opportunity for a HRBP to join a leading charity retailer. If you have the skills and experience that we are looking for, please apply directly to this advert with an up-to-date CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Mar 28, 2024
Full time
Regional HR Business Partner - Retail Well established, growing Non-Profitable Organisation Salary 44,881.37 per annum + Great benefits including 30 days holiday plus bank holidays West of England and Wales Home based with extensive travel; company car provided Are you an experienced HR Business Partner/HR Advisor looking for an exciting new challenge? My client is a leading national charity retailer, with a large store portfolio across the breadth of the UK. We currently have an exciting opportunity to join them in the role of HR Business Partner, the charity is going from strength to strength, so this is an exciting time to join them. Reporting to the Head of HR, this is a field based HRBP role covering the retail shops across the West of England and Wales. The ideal candidate will have experience in a similar role working with a charity or a retailer, although hospitality and leisure experience will also be considered. Key responsibilities: Build a strong understanding of the Retail vision, sales targets and workforce in order to influence how you can drive profit through people. To partner closely with the Regional & Retail Area Managers on HR Operations across the employee lifecycle, including Recruitment, Induction, ER Cases, Compliance, Pay & Benefits, Talent Management, Learning & Development & Leavers. Implement the HR Strategic initiatives, which support our vision of becoming a top 10 Charity to work, by acting in a way that will influence and improve employee engagement scores, being visible of the employees and ensuring people are treated fairly and respectfully. Experience Required: Previous experience as HRBP / HR Advisor within a multi-site business (ideally charity, retail or hospitality) Excellent planning and organisation skills. Experience gained in a similar role and have a sound knowledge of employment law. Ideally you will have completed your CIPD Level 5 qualification or be close to completion. You will have excellent communication skills and an ability to influence others with sound commercial understanding and pragmatic approach to problem solving. Strong ER & Employment Law Knowledge. Emotionally intelligent, assertive and commercial - yet kind and caring. Resilient and able to deal with complex and difficult ER matters. This is a fantastic opportunity for a HRBP to join a leading charity retailer. If you have the skills and experience that we are looking for, please apply directly to this advert with an up-to-date CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Retail Area Manager - National Charity North East of England Salary 37,557 per annum+ car+ great benefits including 30 days holiday plus bank holidays A fantastic opportunity to join one of the UK's leading charity retailers as an Area Manager as arisen. We are looking for a commercially minded Area Manager that is passionate about maximising area sales and profits across their Charity Shops. You will provide support to the stores based in the North East of England to include shops in Sunderland, Gateshead, Ashington, Blyth, Middlesbrough and North Shields. With c100 stores across England and Wales this is an exciting time to be part of their business. If you are an experienced Area Manager within the charity or retail sector, this could be the ideal role for you! Retail Area Manager - The Role: Management of team members in order to maximise the team's sales and profitability and achieving income targets Controlling expenditure and delivering net contribution Analyse all reports and commercial information available to help improve the performance of stores. Identify current retail trends, monitor competitor activity, reporting and responding where appropriate Support the business strategy and implement new plans/ideas to achieve business targets Retail Area Manager - The Person: Outstanding track record in achieving sales and profit targets within retail or charity management Passionate about charity retailing Passionate about delivering results through the effective management of people Demonstrable experience in analysing financial data to make informed commercial decisions Experience of distance managing a diverse team of people Excellence in forming working partnerships with other organisations If you have experience within retail as an Area Manager, District Manager or Multi Site Manager within the charity sector and are interested in working for a great charity who have fantastic training and progression platform in place, please do not hesitate to apply today with your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Mar 28, 2024
Full time
Retail Area Manager - National Charity North East of England Salary 37,557 per annum+ car+ great benefits including 30 days holiday plus bank holidays A fantastic opportunity to join one of the UK's leading charity retailers as an Area Manager as arisen. We are looking for a commercially minded Area Manager that is passionate about maximising area sales and profits across their Charity Shops. You will provide support to the stores based in the North East of England to include shops in Sunderland, Gateshead, Ashington, Blyth, Middlesbrough and North Shields. With c100 stores across England and Wales this is an exciting time to be part of their business. If you are an experienced Area Manager within the charity or retail sector, this could be the ideal role for you! Retail Area Manager - The Role: Management of team members in order to maximise the team's sales and profitability and achieving income targets Controlling expenditure and delivering net contribution Analyse all reports and commercial information available to help improve the performance of stores. Identify current retail trends, monitor competitor activity, reporting and responding where appropriate Support the business strategy and implement new plans/ideas to achieve business targets Retail Area Manager - The Person: Outstanding track record in achieving sales and profit targets within retail or charity management Passionate about charity retailing Passionate about delivering results through the effective management of people Demonstrable experience in analysing financial data to make informed commercial decisions Experience of distance managing a diverse team of people Excellence in forming working partnerships with other organisations If you have experience within retail as an Area Manager, District Manager or Multi Site Manager within the charity sector and are interested in working for a great charity who have fantastic training and progression platform in place, please do not hesitate to apply today with your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Essex & Herts Air Ambulance
Stevenage, Hertfordshire
We have an exciting opportunity for a Head of Retail to join Essex & Herts Air Ambulance (EHAAT). Permanent £45,000 pa 37.5 hours/ 5 days a week The role will be based at Stevenage with hybrid coverage throughout Essex & Hertfordshire You ll be working in a fast-paced, positive environment, amongst both crew and charity teams, where looking after our people s wellbeing is a top priority. Our Employee Assistance Programme (EAP) supports all our team and their direct family with focused support on financial, mental and physical wellbeing. We offer a pension scheme with an employer contribution up to 8%. Pension scheme members also benefit from an annual pensions review, life insurance and access to a virtual GP service 24/7. In addition, you will receive 24 days annual leave plus bank holidays, free car parking, and eligibility to join Blue Light Card which provides members with thousands of discounts online and on the high street. ABOUT THE ROLE The purpose of this role is to maximise the income and profit sustainability of a multi-site and multi format retail business through the effective management of people, resources and budgets. The role will contribute to the development on the strategic direction and the future expansion of EHAAT s retail operation, and to empower and engage the retail team through positive and clear leadership. This is an important role in enabling the Retail Team to focus raising funds to support our life-saving service to the people of Essex and Hertfordshire. SPECIFIC DUTIES AND RESPONSIBILITIES Work closely with the Associate Retail Commercial Director to provide expertise, leadership, vision and guidance, to drive forward the strategic direction of the retail operation and deliver outstanding performance in all aspects of charity retail. Develop, implement and manage the necessary practices, systems, and controls to ensure the operational, financial and administrative compliance necessary to deliver an efficient retail operation. Lead on the expansion of the existing shop portfolio including: sourcing, costing & planning of new shops including shop-fitting, staff recruitment & opening. Working with the Associate Retail Commercial Director and Governance Manager on lease negotiations and securing lease completions. To grow and develop the Ecommerce division supporting both the Ecommerce Manager and Donation Centre Manager in online innovation and expansion. Work closely with the Volunteer Manager to create a culture of volunteer empowerment and development focusing on volunteer recruitment, management and retention throughout the retail department. Work closely with the Associate Retail Commercial Director to build productive relationships across EHAAT to ensure that the retail team are part of the wider charity team, and are able to advocate for the charity with customers and other supporters. Work with the Fundraising Team to embed shared fundraising and retail incentives to drive new income streams and open opportunities for both departments. Work with the marketing team and other key retail staff to further develop the customer experience, ensuring the interior design and quality is in keeping with the required profile. Ensure that shop managers adhere to brand guidelines and that messaging in relation to the work of the charity is visible and impactful. Represent EHAAT in the community and public domain as appropriate. Ensuring that relationships in the community are managed in a way that achieves the best outcome for all parties. Maintain an up to date knowledge of the charity retail market and the activities of other local charitable organisations to identify market gaps and new opportunities. Develop and maintain strong relations with external retail volunteer support and chair quarterly retail working groups meetings. Lead a diverse retail division for EHAAT ensuring that a culture of inclusiveness is promoted throughout the department Operational Responsibilities Lead, support and motivate the retail team, managing performance or conduct issues as required this includes direct line management of the Area Manager, Ecommerce Manager and Donation Centre Manager with whom you will be expected to conduct regular documented 1:1s. Ensure that timely and appropriate communication and feedback mechanisms are in place for your team and volunteers, engaging, and encouraging contribution. Ensure the wider charity is kept up to date with relevant retail activity through team meetings charity team events. Work with the Associate Retail Commercial Director to plan, set and manage the annual retail operating budget, reforecast quarterly as appropriate and take steps to address underperformance. Monitor and evaluate the commercial performance of each shop and Ecommerce division, maximise profit across the portfolio and report to the Associate Retail Commercial Director monthly about the continued viability of each. Deal with all property matters in respect of their on-going management, maintaining and updating the existing property database of leases and subleases. To be across all expiry dates, break notices, rent reviews and other relevant matters with all retail leases. Take overall responsibility for the Donation Centre through supporting the Donation Centre Manager to ensure the development of excellent warehouse, sorting and transport operations in order to maintain sufficient stock available for all shops and ecommerce. Work closely with the Head of Workplace and workplace team to ensure all retail operations are compliant with health and safety policies and standards. Ensure a robust and efficient process is maintained for all workplace reported concerns or incidents and are addressed in a timely manner. Ensure all investigations into reported accidents, incidents and near misses are carried out without delay and appropriate action is taken to prevent a reoccurrence by either immediately remedying the defect or implementing control measures to prevent the situation from deteriorating or reoccurring. Implement a structured approach to using data in the analysis of sales. Lead an excellent customer service ethic across the business ensuring this is monitored through initiatives such as mystery shopping. Ensure that Gift Aid procedures, processes and claims are completed within the agreed time frames. Develop an online retail shop via the EHAAT website to offer pre-loved goods. Set operational structure and budgetary targets. Develop and control EHAAT s charity merchandise from design through to purchase. Working with external suppliers to produce a range of sellable and profitable goods that develops the charities community awareness. Undertake any other tasks, duties or responsibilities as requested by your line manager or other senior manager, including the Board of Trustees and Chief Executive. Work closely with the People Director and People Team to ensure all people matters are managed in line with EHAAT s policies and procedures. To apply for this role please go to the EHAAT website and complete the application form and equality & diversity monitoring form
Mar 28, 2024
Full time
We have an exciting opportunity for a Head of Retail to join Essex & Herts Air Ambulance (EHAAT). Permanent £45,000 pa 37.5 hours/ 5 days a week The role will be based at Stevenage with hybrid coverage throughout Essex & Hertfordshire You ll be working in a fast-paced, positive environment, amongst both crew and charity teams, where looking after our people s wellbeing is a top priority. Our Employee Assistance Programme (EAP) supports all our team and their direct family with focused support on financial, mental and physical wellbeing. We offer a pension scheme with an employer contribution up to 8%. Pension scheme members also benefit from an annual pensions review, life insurance and access to a virtual GP service 24/7. In addition, you will receive 24 days annual leave plus bank holidays, free car parking, and eligibility to join Blue Light Card which provides members with thousands of discounts online and on the high street. ABOUT THE ROLE The purpose of this role is to maximise the income and profit sustainability of a multi-site and multi format retail business through the effective management of people, resources and budgets. The role will contribute to the development on the strategic direction and the future expansion of EHAAT s retail operation, and to empower and engage the retail team through positive and clear leadership. This is an important role in enabling the Retail Team to focus raising funds to support our life-saving service to the people of Essex and Hertfordshire. SPECIFIC DUTIES AND RESPONSIBILITIES Work closely with the Associate Retail Commercial Director to provide expertise, leadership, vision and guidance, to drive forward the strategic direction of the retail operation and deliver outstanding performance in all aspects of charity retail. Develop, implement and manage the necessary practices, systems, and controls to ensure the operational, financial and administrative compliance necessary to deliver an efficient retail operation. Lead on the expansion of the existing shop portfolio including: sourcing, costing & planning of new shops including shop-fitting, staff recruitment & opening. Working with the Associate Retail Commercial Director and Governance Manager on lease negotiations and securing lease completions. To grow and develop the Ecommerce division supporting both the Ecommerce Manager and Donation Centre Manager in online innovation and expansion. Work closely with the Volunteer Manager to create a culture of volunteer empowerment and development focusing on volunteer recruitment, management and retention throughout the retail department. Work closely with the Associate Retail Commercial Director to build productive relationships across EHAAT to ensure that the retail team are part of the wider charity team, and are able to advocate for the charity with customers and other supporters. Work with the Fundraising Team to embed shared fundraising and retail incentives to drive new income streams and open opportunities for both departments. Work with the marketing team and other key retail staff to further develop the customer experience, ensuring the interior design and quality is in keeping with the required profile. Ensure that shop managers adhere to brand guidelines and that messaging in relation to the work of the charity is visible and impactful. Represent EHAAT in the community and public domain as appropriate. Ensuring that relationships in the community are managed in a way that achieves the best outcome for all parties. Maintain an up to date knowledge of the charity retail market and the activities of other local charitable organisations to identify market gaps and new opportunities. Develop and maintain strong relations with external retail volunteer support and chair quarterly retail working groups meetings. Lead a diverse retail division for EHAAT ensuring that a culture of inclusiveness is promoted throughout the department Operational Responsibilities Lead, support and motivate the retail team, managing performance or conduct issues as required this includes direct line management of the Area Manager, Ecommerce Manager and Donation Centre Manager with whom you will be expected to conduct regular documented 1:1s. Ensure that timely and appropriate communication and feedback mechanisms are in place for your team and volunteers, engaging, and encouraging contribution. Ensure the wider charity is kept up to date with relevant retail activity through team meetings charity team events. Work with the Associate Retail Commercial Director to plan, set and manage the annual retail operating budget, reforecast quarterly as appropriate and take steps to address underperformance. Monitor and evaluate the commercial performance of each shop and Ecommerce division, maximise profit across the portfolio and report to the Associate Retail Commercial Director monthly about the continued viability of each. Deal with all property matters in respect of their on-going management, maintaining and updating the existing property database of leases and subleases. To be across all expiry dates, break notices, rent reviews and other relevant matters with all retail leases. Take overall responsibility for the Donation Centre through supporting the Donation Centre Manager to ensure the development of excellent warehouse, sorting and transport operations in order to maintain sufficient stock available for all shops and ecommerce. Work closely with the Head of Workplace and workplace team to ensure all retail operations are compliant with health and safety policies and standards. Ensure a robust and efficient process is maintained for all workplace reported concerns or incidents and are addressed in a timely manner. Ensure all investigations into reported accidents, incidents and near misses are carried out without delay and appropriate action is taken to prevent a reoccurrence by either immediately remedying the defect or implementing control measures to prevent the situation from deteriorating or reoccurring. Implement a structured approach to using data in the analysis of sales. Lead an excellent customer service ethic across the business ensuring this is monitored through initiatives such as mystery shopping. Ensure that Gift Aid procedures, processes and claims are completed within the agreed time frames. Develop an online retail shop via the EHAAT website to offer pre-loved goods. Set operational structure and budgetary targets. Develop and control EHAAT s charity merchandise from design through to purchase. Working with external suppliers to produce a range of sellable and profitable goods that develops the charities community awareness. Undertake any other tasks, duties or responsibilities as requested by your line manager or other senior manager, including the Board of Trustees and Chief Executive. Work closely with the People Director and People Team to ensure all people matters are managed in line with EHAAT s policies and procedures. To apply for this role please go to the EHAAT website and complete the application form and equality & diversity monitoring form
Survey Administrator Wimbledon 22-25,000pa DOE Are you looking for an exciting opportunity to join a dynamic team and make an impact in the world of surveys? Our client, a leading organisation in the market research industry, is seeking a Survey Administrator to join their team. If you have a passion for data analysis, exceptional organisational skills, and enjoy working in a fast-paced environment, this could be the perfect role for you! Key Responsibilities: - To actively contribute to the smooth and efficient operation of the Residential Survey department, ensuring the very best service is delivered at all times. - To provide efficient and effective administration support to the Residential Surveying team in all aspects of their day to day business operations. - To manage a number of Residential Surveyor's diaries ensuring they have successful fully booked days. - Answering telephones and relaying all messages in accordance with company service standards, answering queries and providing clients with the information they require. This will include dealing with Panel Managers, Mortgage Lenders, Brokers and Clients. - Effective management of all email communication in accordance with company service standards. - Effective management of surveyor's diaries and day to day routine. - Provide general assistance and support to all members of the team if required. Essential attributes: - Admin Experience. - Highly developed communication skills. - Can work well under pressure & within a close team. - Confident, enthusiastic and positive personality. - Eager to learn. - Good knowledge of Excel/PowerPoint/Word. - Excellent time management skills. - Enthusiastic on reaching targets. Desirable attributes: - Some Knowledge of the property market and Chartered Surveyors. Perks and Benefits: Competitive salary and comprehensive benefits package Opportunities for professional development and growth within the organisation Collaborative and inclusive work culture that values diversity Engaging and challenging projects that make a real impact Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Survey Administrator Wimbledon 22-25,000pa DOE Are you looking for an exciting opportunity to join a dynamic team and make an impact in the world of surveys? Our client, a leading organisation in the market research industry, is seeking a Survey Administrator to join their team. If you have a passion for data analysis, exceptional organisational skills, and enjoy working in a fast-paced environment, this could be the perfect role for you! Key Responsibilities: - To actively contribute to the smooth and efficient operation of the Residential Survey department, ensuring the very best service is delivered at all times. - To provide efficient and effective administration support to the Residential Surveying team in all aspects of their day to day business operations. - To manage a number of Residential Surveyor's diaries ensuring they have successful fully booked days. - Answering telephones and relaying all messages in accordance with company service standards, answering queries and providing clients with the information they require. This will include dealing with Panel Managers, Mortgage Lenders, Brokers and Clients. - Effective management of all email communication in accordance with company service standards. - Effective management of surveyor's diaries and day to day routine. - Provide general assistance and support to all members of the team if required. Essential attributes: - Admin Experience. - Highly developed communication skills. - Can work well under pressure & within a close team. - Confident, enthusiastic and positive personality. - Eager to learn. - Good knowledge of Excel/PowerPoint/Word. - Excellent time management skills. - Enthusiastic on reaching targets. Desirable attributes: - Some Knowledge of the property market and Chartered Surveyors. Perks and Benefits: Competitive salary and comprehensive benefits package Opportunities for professional development and growth within the organisation Collaborative and inclusive work culture that values diversity Engaging and challenging projects that make a real impact Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Maria Mallaband Care Group
Worksop, Nottinghamshire
An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships. We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role Key tasks • Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.• To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.• Ensure all decisions are made in the best interest of the home and its residents.• To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.• Provide effective leadership to all hospitality and ancillary staff members.• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.• Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team• Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this. What are we looking for? • Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare)• Degree or diploma in Hotel Management or equivalent• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (does not have to be healthcare)• Excellent leadership skills• Exceptional communication skills In return for all of this you will receive a competitive salary package plus: • Simply Health - company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children • Early Pay - Access to earned pay prior to payday• Benefits platform - discounts across multiple retailers, leisure providers, hospitality etc.• Pension Scheme with Nest• Flexible working patterns• Cycle to work scheme • Recommend a friend - up to £750• Service recognition• Training support and development opportunities• Employee Assistance Programme• Wellbeing support• Discounted gym membership Benefits require completion of a 12-week probationary period before they can be accessed. Benefit subject to deduction not taking colleague below National Living Wage
Mar 28, 2024
Full time
An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships. We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role Key tasks • Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.• To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.• Ensure all decisions are made in the best interest of the home and its residents.• To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.• Provide effective leadership to all hospitality and ancillary staff members.• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.• Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team• Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this. What are we looking for? • Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare)• Degree or diploma in Hotel Management or equivalent• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (does not have to be healthcare)• Excellent leadership skills• Exceptional communication skills In return for all of this you will receive a competitive salary package plus: • Simply Health - company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children • Early Pay - Access to earned pay prior to payday• Benefits platform - discounts across multiple retailers, leisure providers, hospitality etc.• Pension Scheme with Nest• Flexible working patterns• Cycle to work scheme • Recommend a friend - up to £750• Service recognition• Training support and development opportunities• Employee Assistance Programme• Wellbeing support• Discounted gym membership Benefits require completion of a 12-week probationary period before they can be accessed. Benefit subject to deduction not taking colleague below National Living Wage
Monday - Friday Temp - Perm position Office based 13p/h PAYE Must have previous admin experience PURPOSE OF POST: To effectively and efficiently plan and deploy the trade operative workforce to ensure that day to day responsive repairs are completed to meet relevant service standards and individual customer's appointment times. Operating to the principles of 'right first time' for repair completion and 'just in time' for material availability, ensure that resources (human and material) are available and scheduled to maximise performance and efficiency. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. PRINCIPAL RESPONSIBILITIES Responsively manage in 'real time' each emerging day, reacting to issues such as unplanned operative absence, emergency repair orders and unexpected delays on jobs and taking decisions on and implementing solutions. Devise strategies and approaches to enable a calm, structured, consistent and repeatable reaction to such situations. Manage trade operatives diaries via scheduling systems, including Opti-time, to schedule available work for the most efficient deployment of operatives to meet the customer needs and ensuring operatives are kept continually busy. Proactively plan for the coming day(s) and weeks taking account of operative availability in the wider context of BTS's repairs and maintenance functions. Liaise with stores officers to ensure timely purchase of materials for future appointed jobs and to ensure that specialist plant and equipment is available and booked, re-arranging appointments with customers where necessary. Liaise with customers regarding the progress of their repair, re-arranging appointments where necessary either at the request of the customer or a BTS operational issue. Contact customers in the event of any potential 'no access' situations to attempt to gain access at the appointed time. Ensure that update text messages are sent to customers at the specified intervals. Ensure trade operatives are aware of their appointment commitments and aid the delivery of the service through the provision of advice and other appropriate assistance to the operatives. Encourage and facilitate effective communication between the Work Planners and trade operatives on the progress of jobs, access to properties, problems etc. Ensure that all jobs (including emergency jobs) are completed on time and to relevant standards. Work closely with the Operations Manager regarding issues of work quality, timeliness and any other potential performance issues of the trade operatives. Produce regular reports for the Operations Manager and BTS management team on current performance and trends that may be affecting the business. Work with Repairs Control Centre staff to correlate performance information between IBS and Opti-time. Establish excellent working relationships and continuously communicate with Repairs Control Centre staff, trade operatives, Operations Manager etc. to ensure appointments are made and kept and a very high percentage of jobs are completed 'right first time' and to meet the customers needs. Ensure that systems and records are maintained with timely and accurate data. This will include ensuring that operatives diaries are updated with details of leave, training etc. Carry out all necessary housekeeping on a regular basis. Working collaboratively with the Repairs Control Centre Manager and Support Team Supervisors, ensure that arrangements for cover (for Work Planner leave and sickness absence etc.) are in place. This will include giving training and timely and detailed handovers including 'hints and tips' to assist in the substitute giving the greatest value possible. Encourage, facilitate and participate in the review of current processes for efficiencies and opportunities to improve the service that is delivered. planner, scheduler, administrator, repairs, property services, social housing, local authority
Mar 28, 2024
Seasonal
Monday - Friday Temp - Perm position Office based 13p/h PAYE Must have previous admin experience PURPOSE OF POST: To effectively and efficiently plan and deploy the trade operative workforce to ensure that day to day responsive repairs are completed to meet relevant service standards and individual customer's appointment times. Operating to the principles of 'right first time' for repair completion and 'just in time' for material availability, ensure that resources (human and material) are available and scheduled to maximise performance and efficiency. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. PRINCIPAL RESPONSIBILITIES Responsively manage in 'real time' each emerging day, reacting to issues such as unplanned operative absence, emergency repair orders and unexpected delays on jobs and taking decisions on and implementing solutions. Devise strategies and approaches to enable a calm, structured, consistent and repeatable reaction to such situations. Manage trade operatives diaries via scheduling systems, including Opti-time, to schedule available work for the most efficient deployment of operatives to meet the customer needs and ensuring operatives are kept continually busy. Proactively plan for the coming day(s) and weeks taking account of operative availability in the wider context of BTS's repairs and maintenance functions. Liaise with stores officers to ensure timely purchase of materials for future appointed jobs and to ensure that specialist plant and equipment is available and booked, re-arranging appointments with customers where necessary. Liaise with customers regarding the progress of their repair, re-arranging appointments where necessary either at the request of the customer or a BTS operational issue. Contact customers in the event of any potential 'no access' situations to attempt to gain access at the appointed time. Ensure that update text messages are sent to customers at the specified intervals. Ensure trade operatives are aware of their appointment commitments and aid the delivery of the service through the provision of advice and other appropriate assistance to the operatives. Encourage and facilitate effective communication between the Work Planners and trade operatives on the progress of jobs, access to properties, problems etc. Ensure that all jobs (including emergency jobs) are completed on time and to relevant standards. Work closely with the Operations Manager regarding issues of work quality, timeliness and any other potential performance issues of the trade operatives. Produce regular reports for the Operations Manager and BTS management team on current performance and trends that may be affecting the business. Work with Repairs Control Centre staff to correlate performance information between IBS and Opti-time. Establish excellent working relationships and continuously communicate with Repairs Control Centre staff, trade operatives, Operations Manager etc. to ensure appointments are made and kept and a very high percentage of jobs are completed 'right first time' and to meet the customers needs. Ensure that systems and records are maintained with timely and accurate data. This will include ensuring that operatives diaries are updated with details of leave, training etc. Carry out all necessary housekeeping on a regular basis. Working collaboratively with the Repairs Control Centre Manager and Support Team Supervisors, ensure that arrangements for cover (for Work Planner leave and sickness absence etc.) are in place. This will include giving training and timely and detailed handovers including 'hints and tips' to assist in the substitute giving the greatest value possible. Encourage, facilitate and participate in the review of current processes for efficiencies and opportunities to improve the service that is delivered. planner, scheduler, administrator, repairs, property services, social housing, local authority
TEXO Recruitment is thrilled to announce an opportunity for an Office Manager on behalf of our esteemed London-based client. This role offers flexibility as a full-time or part-time permanent position for the right candidate and will be located in our client's head office in Enfield, where you'll collaborate closely with the Managing Director's PA. Job Purpose: As the Office Manager, you will play a pivotal role in overseeing general office procedures to ensure efficient workflow. We are seeking an individual with experience in the windows industry who can bring structure and expertise to manage office operations effectively. Key Responsibilities: Manage general office procedures to ensure smooth workflow. Bring structure and expertise to office management, particularly within the windows industry. Oversee day-to-day office activities and administrative tasks. Liaise with the Managing Director's PA to support operational efficiency. Utilize knowledge of Office Administrator responsibilities, systems, and procedures. Demonstrate proficiency in Microsoft Office packages, including Word and Excel. Maintain strong communication skills, both verbal and written. Exhibit exceptional organizational skills and the ability to perform under pressure. Job Requirements: Knowledge and experience within the property/windows industry are essential. Previous experience in Office Management is required. Proficiency in Microsoft Office packages, particularly Word and Excel. Strong communication skills, both verbal and written. Exceptional organizational skills and the ability to perform effectively under pressure. To Apply: For further information or to be considered for this role, please contact David Watson at TEXO Recruitment
Mar 28, 2024
Full time
TEXO Recruitment is thrilled to announce an opportunity for an Office Manager on behalf of our esteemed London-based client. This role offers flexibility as a full-time or part-time permanent position for the right candidate and will be located in our client's head office in Enfield, where you'll collaborate closely with the Managing Director's PA. Job Purpose: As the Office Manager, you will play a pivotal role in overseeing general office procedures to ensure efficient workflow. We are seeking an individual with experience in the windows industry who can bring structure and expertise to manage office operations effectively. Key Responsibilities: Manage general office procedures to ensure smooth workflow. Bring structure and expertise to office management, particularly within the windows industry. Oversee day-to-day office activities and administrative tasks. Liaise with the Managing Director's PA to support operational efficiency. Utilize knowledge of Office Administrator responsibilities, systems, and procedures. Demonstrate proficiency in Microsoft Office packages, including Word and Excel. Maintain strong communication skills, both verbal and written. Exhibit exceptional organizational skills and the ability to perform under pressure. Job Requirements: Knowledge and experience within the property/windows industry are essential. Previous experience in Office Management is required. Proficiency in Microsoft Office packages, particularly Word and Excel. Strong communication skills, both verbal and written. Exceptional organizational skills and the ability to perform effectively under pressure. To Apply: For further information or to be considered for this role, please contact David Watson at TEXO Recruitment