Job Title: FMV & Agency Co-ordinator Reporting To: FMV Team Leader Direct Reports: N/A Location: London, Hybrid working in place 3/2 with occasional travel to Basingstoke office. The job in a nutshell In this role, you'll be providing operational and administrative support to the account managers to allow them more time with their customers, managing the offers & campaigns, and working with buyers to support customer visits and tastings. Who you will work with Internal: FMV Account Manager Customer Services Team Credit Control Warehouse Department Despatch Team Bond & Export Team Buying Team Marketing Team External: FMV Trade Customers Suppliers/Producers What you will do Managing customer enquiries and supporting the order processing team. Managing offers and campaigns; producing content for the offers, collating orders, re-offering where necessary and preparing all the orders for Fine Wine buying to process on our Fine Wine Tool, updating the offer calendar, and ensuring offers are sent and concluded in a timely fashion. Organising tastings and events when producers are in the market; dealing with the events team, creating invitations, organising the guest lists, working with buyers to ensure samples are in place. Producing FMV lists (every two months) and Fine Wine lists (monthly). Creating Fine Wine & Agency offers for the On-trade from landed stock Creating offers & promotions for Agency producers for the off-trade Ensuring continued presence on important London lists by offering historical takers key producers as soon as the stock arrives Producing market reports for key producers Ensuring that all working practices comply with Health and Safety legislation. What you will bring to the role Experience / Achievements Experience working for an agency business focussed on distribution. Knowledge of the fine wine market and Burgundy in particular. Comfortable working with buyers, producers, customers and supply chain & logistics. Experience managing En Primeur offer campaigns. Your Skills, Knowledge and Behaviours Experience of using bespoke systems (currently Power BI & SAP) Previous working experience in a similar role Excellent attention to detail with a high level of accuracy Highly organised with the ability to prioritise accordingly Ability to build positive working relationships and develop trust with all stakeholders A pro-active and flexible approach Excellent problem-solving skills Highly IT competent, especially with Excel Ability to communicate effectively with all levels A basic to intermediate level of wine knowledge A passion for wine Qualifications WSET advance or diploma We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more. Closing date: 19th April 2024 N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Apr 19, 2024
Full time
Job Title: FMV & Agency Co-ordinator Reporting To: FMV Team Leader Direct Reports: N/A Location: London, Hybrid working in place 3/2 with occasional travel to Basingstoke office. The job in a nutshell In this role, you'll be providing operational and administrative support to the account managers to allow them more time with their customers, managing the offers & campaigns, and working with buyers to support customer visits and tastings. Who you will work with Internal: FMV Account Manager Customer Services Team Credit Control Warehouse Department Despatch Team Bond & Export Team Buying Team Marketing Team External: FMV Trade Customers Suppliers/Producers What you will do Managing customer enquiries and supporting the order processing team. Managing offers and campaigns; producing content for the offers, collating orders, re-offering where necessary and preparing all the orders for Fine Wine buying to process on our Fine Wine Tool, updating the offer calendar, and ensuring offers are sent and concluded in a timely fashion. Organising tastings and events when producers are in the market; dealing with the events team, creating invitations, organising the guest lists, working with buyers to ensure samples are in place. Producing FMV lists (every two months) and Fine Wine lists (monthly). Creating Fine Wine & Agency offers for the On-trade from landed stock Creating offers & promotions for Agency producers for the off-trade Ensuring continued presence on important London lists by offering historical takers key producers as soon as the stock arrives Producing market reports for key producers Ensuring that all working practices comply with Health and Safety legislation. What you will bring to the role Experience / Achievements Experience working for an agency business focussed on distribution. Knowledge of the fine wine market and Burgundy in particular. Comfortable working with buyers, producers, customers and supply chain & logistics. Experience managing En Primeur offer campaigns. Your Skills, Knowledge and Behaviours Experience of using bespoke systems (currently Power BI & SAP) Previous working experience in a similar role Excellent attention to detail with a high level of accuracy Highly organised with the ability to prioritise accordingly Ability to build positive working relationships and develop trust with all stakeholders A pro-active and flexible approach Excellent problem-solving skills Highly IT competent, especially with Excel Ability to communicate effectively with all levels A basic to intermediate level of wine knowledge A passion for wine Qualifications WSET advance or diploma We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more. Closing date: 19th April 2024 N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Health Case Management Limited (HCML)
Manchester, Lancashire
Clinical Supply Chain Coordinator Location: Manchester (hybrid working available) Status: Full-time, permanent Salary: £24,000 We're looking for an individual to join our supplier management function to support with not just the maintenance of the network but to develop our service offering for our rehab clients. Someone that is happy to pick up the phone and strike relationships with our valued network. The ideal candidate will be not only organised on a day-to-day basis but will be able to focus and work towards the goals of our growth and development strategy. Which means a lot of spinning plates, your day to day will vary from administration to liaising with our supplier network, working with operational teams, helping to form agreements with health care providers and more. This is a fantastic opportunity for an some that is looking to enter the logistics and commercial world whilst keeping their eye on what matters, customer satisfaction and clinical outcomes. You will not only be part of the supplier management team, but you will work across all departments and become a key point of contact for all suppliers and operational leads. About the Role The Supplier Coordinator plays a valuable role at the heart of our business, maintaining, developing and coordinating supplier relationships to ensure high quality and effective service delivery to our customers. Key responsibilities: Understand and navigate the complex and extensive network of suppliers/treatment providers Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion Sensitively coordinate the offboarding of suppliers where necessary Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills About you: Proficient in working with a variety of stakeholders and operational understanding of supply chains. High level of written and oral communication. Experience managing relationships with senior people across a range of organisations. Key skills and qualifications: A calm, confident communicator able to explain things clearly both over the phone and by email, demonstrating empathy and professionalism. Comfortable working with a range of IT systems, both typical Microsoft systems and more complex bespoke systems. Proficiency with Excel essential. Focused on delivering an excellent service with great attention to detail and a 'right-first-time' approach. Able to use an analytical approach to problem solving, using all the information available to find the best way forwards. Set high standards for yourself and able to perform in high-pressure environments. A degree (any subject applicable) or equivalent academic qualification/experience for this role Experience in a commercial and administrative duties Demonstrable experience processing high volumes of complex information and learning new systems. An understanding of pricing models, profit and loss and contracts would be an advantage but is not required as full training will be provided Experience as a Supply Chain Administrator, Supplier Coordinator, Clinical Procurement Administrator or similar would perform well in this role. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Apr 19, 2024
Full time
Clinical Supply Chain Coordinator Location: Manchester (hybrid working available) Status: Full-time, permanent Salary: £24,000 We're looking for an individual to join our supplier management function to support with not just the maintenance of the network but to develop our service offering for our rehab clients. Someone that is happy to pick up the phone and strike relationships with our valued network. The ideal candidate will be not only organised on a day-to-day basis but will be able to focus and work towards the goals of our growth and development strategy. Which means a lot of spinning plates, your day to day will vary from administration to liaising with our supplier network, working with operational teams, helping to form agreements with health care providers and more. This is a fantastic opportunity for an some that is looking to enter the logistics and commercial world whilst keeping their eye on what matters, customer satisfaction and clinical outcomes. You will not only be part of the supplier management team, but you will work across all departments and become a key point of contact for all suppliers and operational leads. About the Role The Supplier Coordinator plays a valuable role at the heart of our business, maintaining, developing and coordinating supplier relationships to ensure high quality and effective service delivery to our customers. Key responsibilities: Understand and navigate the complex and extensive network of suppliers/treatment providers Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion Sensitively coordinate the offboarding of suppliers where necessary Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills About you: Proficient in working with a variety of stakeholders and operational understanding of supply chains. High level of written and oral communication. Experience managing relationships with senior people across a range of organisations. Key skills and qualifications: A calm, confident communicator able to explain things clearly both over the phone and by email, demonstrating empathy and professionalism. Comfortable working with a range of IT systems, both typical Microsoft systems and more complex bespoke systems. Proficiency with Excel essential. Focused on delivering an excellent service with great attention to detail and a 'right-first-time' approach. Able to use an analytical approach to problem solving, using all the information available to find the best way forwards. Set high standards for yourself and able to perform in high-pressure environments. A degree (any subject applicable) or equivalent academic qualification/experience for this role Experience in a commercial and administrative duties Demonstrable experience processing high volumes of complex information and learning new systems. An understanding of pricing models, profit and loss and contracts would be an advantage but is not required as full training will be provided Experience as a Supply Chain Administrator, Supplier Coordinator, Clinical Procurement Administrator or similar would perform well in this role. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Apr 19, 2024
Full time
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Apr 19, 2024
Full time
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
LV Logistics currently have an opportunity for an experienced Project Coordinator to join our dynamic team based in Middlesbrough . You will join us on a full time, permanent basis and in return will receive a competitive salary, LV Logistics are a market leader in the shipping and transport industry, with 11 UK offices and many others in strategic locations across the globe. About the role: As our Project Coordinator, you will be acting on behalf of clients to organise the safe, efficient and cost-effective transportation of goods on an end to end basis, providing a full range of services, including documentation, insurance, and customs formalities. Key responsibilities of our Project Coordinator: Working in a demanding office environment and balance conflicting priorities to keep up with progressive deadlines. Investigating and planning the most appropriate route for shipments, taking into account the nature of the goods, costs, transit times and security. Arranging courier, specialist hand carry services, FCL, LCL, consolidations, conventional shipments, air freight, air sea charters, packing etc as necessary. Negotiating rates, for transportation, shipping and handling costs and thereby quoting clients Ensuring that goods are shipped in the most timely and efficient manner according to documented processes and tracking the shipment from pick up through delivery all the while targeting cost reduction, freight savings, service and contractual requirements. Utilising the LV software system in order to facilitate material movement, planning and scheduling. Obtaining, checking and preparing documentation to meet customs and insurance requirements and any packing specifications. Organising and maintaining hard copy and electronic documentation supporting order fulfilment, distribution means, pricing, and contractual obligations. Ensuring Trade compliance with other countries regulations and fiscal regimes. Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight. What we are looking for in our Project Coordinator: Essential - Good working knowledge of the logistics industry Desirable - Experience in a similar role i.e project freight forwarding Essential - Motivated, Resourceful, able to organise own workload and balance competing demands. Essential - Must be flexible in their approach to the role. Essential - Must be eligible to work in the UK and capable of international travel. Why Join Us? Competitive Salary & Benefits Package: We offer an attractive salary and benefits package, including: Performance bonuses 25 days annual leave + Bank holidays + your birthday off if it falls on a working day! Bike2Work Scheme Electric Car Salary Sacrifice Scheme Healthcare Plan Wellbeing Package including discounted gym memberships, mental health support, GP anytime service. Occupational Sick pay Career Development Opportunities: With our commitment to training and development, you will have the chance to grow professionally and take on new challenges. Dynamic Work Environment: Join a team of passionate professionals in an environment that fosters creativity, innovation, and collaboration. Impact: Play a crucial role in the success of our operations and the satisfaction of our clients, making a real difference in the logistics landscape. Please note, only successful candidates will be contacted. If you feel you have the skills and experience to become our Project Coordinator , then please click apply today we d love to hear from you!
Apr 19, 2024
Full time
LV Logistics currently have an opportunity for an experienced Project Coordinator to join our dynamic team based in Middlesbrough . You will join us on a full time, permanent basis and in return will receive a competitive salary, LV Logistics are a market leader in the shipping and transport industry, with 11 UK offices and many others in strategic locations across the globe. About the role: As our Project Coordinator, you will be acting on behalf of clients to organise the safe, efficient and cost-effective transportation of goods on an end to end basis, providing a full range of services, including documentation, insurance, and customs formalities. Key responsibilities of our Project Coordinator: Working in a demanding office environment and balance conflicting priorities to keep up with progressive deadlines. Investigating and planning the most appropriate route for shipments, taking into account the nature of the goods, costs, transit times and security. Arranging courier, specialist hand carry services, FCL, LCL, consolidations, conventional shipments, air freight, air sea charters, packing etc as necessary. Negotiating rates, for transportation, shipping and handling costs and thereby quoting clients Ensuring that goods are shipped in the most timely and efficient manner according to documented processes and tracking the shipment from pick up through delivery all the while targeting cost reduction, freight savings, service and contractual requirements. Utilising the LV software system in order to facilitate material movement, planning and scheduling. Obtaining, checking and preparing documentation to meet customs and insurance requirements and any packing specifications. Organising and maintaining hard copy and electronic documentation supporting order fulfilment, distribution means, pricing, and contractual obligations. Ensuring Trade compliance with other countries regulations and fiscal regimes. Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight. What we are looking for in our Project Coordinator: Essential - Good working knowledge of the logistics industry Desirable - Experience in a similar role i.e project freight forwarding Essential - Motivated, Resourceful, able to organise own workload and balance competing demands. Essential - Must be flexible in their approach to the role. Essential - Must be eligible to work in the UK and capable of international travel. Why Join Us? Competitive Salary & Benefits Package: We offer an attractive salary and benefits package, including: Performance bonuses 25 days annual leave + Bank holidays + your birthday off if it falls on a working day! Bike2Work Scheme Electric Car Salary Sacrifice Scheme Healthcare Plan Wellbeing Package including discounted gym memberships, mental health support, GP anytime service. Occupational Sick pay Career Development Opportunities: With our commitment to training and development, you will have the chance to grow professionally and take on new challenges. Dynamic Work Environment: Join a team of passionate professionals in an environment that fosters creativity, innovation, and collaboration. Impact: Play a crucial role in the success of our operations and the satisfaction of our clients, making a real difference in the logistics landscape. Please note, only successful candidates will be contacted. If you feel you have the skills and experience to become our Project Coordinator , then please click apply today we d love to hear from you!
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Apr 19, 2024
Full time
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Logistics Co-ordinator (Counterbalance Forklift) Abingdon, Oxfordshire Salary: £26,364-£27,378 + Overtime + 23 Days Holiday + Bank Holidays + Excellent Package Are you a Logistics Co-ordinator who has holds counterbalance forklift license? Are you looking to join a progressive company in a diverse role. This role will be a mixture of booking in and out of materials, making deliveries upto 200 miles, d click apply for full job details
Apr 19, 2024
Full time
Logistics Co-ordinator (Counterbalance Forklift) Abingdon, Oxfordshire Salary: £26,364-£27,378 + Overtime + 23 Days Holiday + Bank Holidays + Excellent Package Are you a Logistics Co-ordinator who has holds counterbalance forklift license? Are you looking to join a progressive company in a diverse role. This role will be a mixture of booking in and out of materials, making deliveries upto 200 miles, d click apply for full job details
JOIN AN ELITE TEAM AS A SERVICE ADMINISTRATOR Are you ready to elevate your career in the world of luxury distribution? Then look no further! This esteemed company, renowned for its dedication to excellence and unparalleled service in the industry, is seeking a dynamic and meticulous Service Administrator to join their prestigious team. JOB TITLE: Service Administrator LOCATION: Chard, Somerset SALARY: 25,000 - 30,000 PA, DOE HOURS: Monday - Friday, 8.30am- 5pm BENEFITS: Generous salary with the ability to earn more as your knowledge and confidence grows, 25 days holiday + Bank Holidays, Pension Scheme, Bonus Schemes, staff discounts on company products, ongoing training and friendly welcoming team. The office complex provides a modern, open plan working environment with onsite parking and impressive staff facilities. THE COMPANY: A renowned, award winning luxury distribution company committed to providing high quality products and exceptional customer service. THE ROLE: As the Service Administrator, you will be the backbone of the team, ensuring seamless coordination and execution of all administrative tasks. You will work closely with the Services Manager and a team of engineers, where your primary responsibility will be to manage service and repair appointments. You will manage client enquiries and orders, coordinating logistics and maintaining meticulous records playing a pivotal role in upholding customer service excellence. This role will really suit an organised, detail-orientated person who possesses excellent communication skills. KEY DUTIES: Appointment booking and coordination. Responding promptly to incoming service and repair requests from customers via phone or email. Coordinating with service engineers and customers to assign and schedule appointments. Managing customer expectations in a friendly and helpful manner, confirming appointments, providing advice on service and repairs. Ensuring prompt resolution of customer issues and concerns, ensuring exceptional customer service is delivered. Administrative duties - maintaining accurate records of service and repair appointments, customer details, and relevant documentation. Generating service reports and other documentation as required. Quality Assurance. Conducting follow-up calls with customers to ensure satisfaction with service and repair work. Monitoring service and repair processes to identify areas for improvement and implement solutions to enhance efficiency and customer experience. Collaborating with service engineers and other team members to optimise scheduling and improve service delivery. Communicating effectively with internal teams to ensure seamless coordination of service and repair operations. Developing a sound knowledge of products to support the provision of advice and customer care. THE CANDIDATE: Previous experience in a customer service or administrative role, preferably in a service or repair environment. Understands the importance of delivering exceptional customer service. An excellent organiser and coordinator with the ability to multitask and prioritise tasks. A confident communicator and personable person who can connect easily with clients. HOW TO APPLY: This role is ideally starting immediately, however the client will consider candidates who are on a short notice period. If the sound of this role appeals to you and you would like to find out more please apply online, email (url removed) or call Debbie on (phone number removed) for more information. Why make Office Angels your agency of choice? CV advice and guidance. Thorough interview preparation advice and support. Weekly email updates of our most current opportunities. Support from a personable and dedicated team of experienced Consultants. We keep in touch! Once we place you in your new role, we keep in touch for your first few weeks to ensure you are happy and settled in. If we successfully find you your new role we will plant a tree in your name! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
JOIN AN ELITE TEAM AS A SERVICE ADMINISTRATOR Are you ready to elevate your career in the world of luxury distribution? Then look no further! This esteemed company, renowned for its dedication to excellence and unparalleled service in the industry, is seeking a dynamic and meticulous Service Administrator to join their prestigious team. JOB TITLE: Service Administrator LOCATION: Chard, Somerset SALARY: 25,000 - 30,000 PA, DOE HOURS: Monday - Friday, 8.30am- 5pm BENEFITS: Generous salary with the ability to earn more as your knowledge and confidence grows, 25 days holiday + Bank Holidays, Pension Scheme, Bonus Schemes, staff discounts on company products, ongoing training and friendly welcoming team. The office complex provides a modern, open plan working environment with onsite parking and impressive staff facilities. THE COMPANY: A renowned, award winning luxury distribution company committed to providing high quality products and exceptional customer service. THE ROLE: As the Service Administrator, you will be the backbone of the team, ensuring seamless coordination and execution of all administrative tasks. You will work closely with the Services Manager and a team of engineers, where your primary responsibility will be to manage service and repair appointments. You will manage client enquiries and orders, coordinating logistics and maintaining meticulous records playing a pivotal role in upholding customer service excellence. This role will really suit an organised, detail-orientated person who possesses excellent communication skills. KEY DUTIES: Appointment booking and coordination. Responding promptly to incoming service and repair requests from customers via phone or email. Coordinating with service engineers and customers to assign and schedule appointments. Managing customer expectations in a friendly and helpful manner, confirming appointments, providing advice on service and repairs. Ensuring prompt resolution of customer issues and concerns, ensuring exceptional customer service is delivered. Administrative duties - maintaining accurate records of service and repair appointments, customer details, and relevant documentation. Generating service reports and other documentation as required. Quality Assurance. Conducting follow-up calls with customers to ensure satisfaction with service and repair work. Monitoring service and repair processes to identify areas for improvement and implement solutions to enhance efficiency and customer experience. Collaborating with service engineers and other team members to optimise scheduling and improve service delivery. Communicating effectively with internal teams to ensure seamless coordination of service and repair operations. Developing a sound knowledge of products to support the provision of advice and customer care. THE CANDIDATE: Previous experience in a customer service or administrative role, preferably in a service or repair environment. Understands the importance of delivering exceptional customer service. An excellent organiser and coordinator with the ability to multitask and prioritise tasks. A confident communicator and personable person who can connect easily with clients. HOW TO APPLY: This role is ideally starting immediately, however the client will consider candidates who are on a short notice period. If the sound of this role appeals to you and you would like to find out more please apply online, email (url removed) or call Debbie on (phone number removed) for more information. Why make Office Angels your agency of choice? CV advice and guidance. Thorough interview preparation advice and support. Weekly email updates of our most current opportunities. Support from a personable and dedicated team of experienced Consultants. We keep in touch! Once we place you in your new role, we keep in touch for your first few weeks to ensure you are happy and settled in. If we successfully find you your new role we will plant a tree in your name! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Parts & Service Advisor Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £29,000 per annum, plus bonus Job Type: Full Time, Permanent Working Hours: 8am - 5:30pm About BPH: BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: As a Parts & Service advisor you will be an integral part of a dedicated team that focuses on delivering outstanding customer service by supplying / sourcing parts, arranging repairs, processing new orders through our workshops and the transport of these to and from site. Reporting directly to the Service and Parts Manager, you will be supporting the department with all parts & service aspects to ensure tasks are completed on time and to a high standard, Delivering outstanding customer service at all times. Key Duties: Dealing with incoming enquiries for parts & repairs required Co-ordinating and liaising with workshops on new orders, repairs and servicing Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing advice. Obtain quotes from third party suppliers for non-stock items required for orders and repairs Assist with processing warranty claims Liaising with inhouse transport and purchasing department for customer sales & repair collections/deliveries Weekly reviews of advice notes and customer quotes Maintain / update CRM system with timely & accurate data General admin for the Service & Parts Manager Taking full ownership of your own performance against targets General ad-hoc admin duties About you: Key Competencies: Excellent communicator - both written and verbal Excellent customer service skills Personable, confident, self-starter able to work independently as well as part of a team Ability to multi task & remain calm in difficult or pressurised situation Good working knowledge of MS Office and CRM systems (CRM training Provided) Accuracy and attention to detail Good administrative and organisational skills Great Team Player Benefits: 25 days holiday Company pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.
Apr 19, 2024
Full time
Job Title: Parts & Service Advisor Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £29,000 per annum, plus bonus Job Type: Full Time, Permanent Working Hours: 8am - 5:30pm About BPH: BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: As a Parts & Service advisor you will be an integral part of a dedicated team that focuses on delivering outstanding customer service by supplying / sourcing parts, arranging repairs, processing new orders through our workshops and the transport of these to and from site. Reporting directly to the Service and Parts Manager, you will be supporting the department with all parts & service aspects to ensure tasks are completed on time and to a high standard, Delivering outstanding customer service at all times. Key Duties: Dealing with incoming enquiries for parts & repairs required Co-ordinating and liaising with workshops on new orders, repairs and servicing Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing advice. Obtain quotes from third party suppliers for non-stock items required for orders and repairs Assist with processing warranty claims Liaising with inhouse transport and purchasing department for customer sales & repair collections/deliveries Weekly reviews of advice notes and customer quotes Maintain / update CRM system with timely & accurate data General admin for the Service & Parts Manager Taking full ownership of your own performance against targets General ad-hoc admin duties About you: Key Competencies: Excellent communicator - both written and verbal Excellent customer service skills Personable, confident, self-starter able to work independently as well as part of a team Ability to multi task & remain calm in difficult or pressurised situation Good working knowledge of MS Office and CRM systems (CRM training Provided) Accuracy and attention to detail Good administrative and organisational skills Great Team Player Benefits: 25 days holiday Company pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.
Reference: /AA/01-04/1132/7 Job Title: PPM Coordinator Salary: Competitive Contract: 12 month fixed term contract Working Hours: Monday to Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37. 5hours per week Location: Glasgow Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for a PPM Coordinator to join our passionate and driven team in Glasgow An exciting role for a PPM Coordinator to join OCS to support the delivery of a national engineering contract. The role involves planning & co ordinating delivery of statutory and critical maintenance tasks, overseeing to completion stage. Quality controlling inspection documents and raising corrective work requests to be actioned. The successful candidate will work within a dedicated team of enthusiastic colleagues with a shared objective of delivering an excellent customer experience to our customers across Scotland. Your primary responsibilities will include: Line management of PPM administration team responsible for ensuring that PPM and statutory tasks are planned, resourced and completed in line with specific PPM contract and legislative requirements Guide and direct the team to cover daily workload - Set targets for the team and individuals, ensuring they are reviewed on a regular basis Manage quality of team CAFM input and ensure robust mailbox management Ensure clear and concise quality updates reflecting true job progression are being used. Prioritise numerous competing tasks; continuously monitoring the progress of work, closing out completed tasks whilst communicating any delays to the relevant people. Ensure all engineer and supply chain paperwork is quality checked and uploaded as required. Liaise with the field team and third-party supply chain to ensure tasks planned in on schedule and chase up outstanding paperwork. Raise and track corrective works activity arising from PPM inspections. Complete asset changes in system following project or asset replacement activities. Effectively manage a significant workload in a fast-paced environment. Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contract. To assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of PPM jobs. Ensure any interactions with all customers reflects positively on the company. Support with the scheduling of subcontractor work as and when required. Support with raising purchase orders within the system for materials or subcontractors to complete follow up works in a timely manner, ensuring costs and contract thresholds are adhered to. Updating internal CAFM system with updates. Weekly status reports on PPM progress and backlog Lead PPM administration team to ensure all PPM works updated to a high standard and drive backlog reduction to achieve a 95% completion SLA Any other administrative work as required. About You: Applicant must have the right to work in the UK Experience of working within a facilities management helpdesk is advantageous. Administrative experience essential. Good understanding and experience of Microsoft Office software packages and general IT knowledge. Experience in using CAFM or other management systems. Line management experience Understanding of planned preventative maintenance and compliance implications Self-motivated and enthusiastic. Excellent & articulate communication skills. Organisation and time management. Ability to work under pressure and to tight deadlines. Demonstrate good team working ability. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Apr 18, 2024
Full time
Reference: /AA/01-04/1132/7 Job Title: PPM Coordinator Salary: Competitive Contract: 12 month fixed term contract Working Hours: Monday to Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37. 5hours per week Location: Glasgow Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for a PPM Coordinator to join our passionate and driven team in Glasgow An exciting role for a PPM Coordinator to join OCS to support the delivery of a national engineering contract. The role involves planning & co ordinating delivery of statutory and critical maintenance tasks, overseeing to completion stage. Quality controlling inspection documents and raising corrective work requests to be actioned. The successful candidate will work within a dedicated team of enthusiastic colleagues with a shared objective of delivering an excellent customer experience to our customers across Scotland. Your primary responsibilities will include: Line management of PPM administration team responsible for ensuring that PPM and statutory tasks are planned, resourced and completed in line with specific PPM contract and legislative requirements Guide and direct the team to cover daily workload - Set targets for the team and individuals, ensuring they are reviewed on a regular basis Manage quality of team CAFM input and ensure robust mailbox management Ensure clear and concise quality updates reflecting true job progression are being used. Prioritise numerous competing tasks; continuously monitoring the progress of work, closing out completed tasks whilst communicating any delays to the relevant people. Ensure all engineer and supply chain paperwork is quality checked and uploaded as required. Liaise with the field team and third-party supply chain to ensure tasks planned in on schedule and chase up outstanding paperwork. Raise and track corrective works activity arising from PPM inspections. Complete asset changes in system following project or asset replacement activities. Effectively manage a significant workload in a fast-paced environment. Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contract. To assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of PPM jobs. Ensure any interactions with all customers reflects positively on the company. Support with the scheduling of subcontractor work as and when required. Support with raising purchase orders within the system for materials or subcontractors to complete follow up works in a timely manner, ensuring costs and contract thresholds are adhered to. Updating internal CAFM system with updates. Weekly status reports on PPM progress and backlog Lead PPM administration team to ensure all PPM works updated to a high standard and drive backlog reduction to achieve a 95% completion SLA Any other administrative work as required. About You: Applicant must have the right to work in the UK Experience of working within a facilities management helpdesk is advantageous. Administrative experience essential. Good understanding and experience of Microsoft Office software packages and general IT knowledge. Experience in using CAFM or other management systems. Line management experience Understanding of planned preventative maintenance and compliance implications Self-motivated and enthusiastic. Excellent & articulate communication skills. Organisation and time management. Ability to work under pressure and to tight deadlines. Demonstrate good team working ability. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Our client is seeking a Site Manager for the coordination & optimisation of the site's GDP & GMP operational manufacturing, warehousing, distribution, and logistics activities, including reverse logistics, maintaining high quality and safety standards, general facility management, executing strategic goals, performance management, training, and development of all operational staff. Qualifications Bachelor's degree in science related field is preferred. 3+ years of supervisory/management experience is required. 3+ years working with in a regulated industry or lab experience is preferred, preference is given to pharmaceutical or medical device experience. Strong organisational skills with multitasking capabilities. Ability to interpret and apply cGMP knowledge. Strong interpersonal and communication skills. Ability to manage, motivate and influence work behaviour. Open-minded, empathic, and able to adapt to different cultures among the international clients, investigator, study coordinators and projects. Proficient knowledge of various computer applications including Microsoft Office (Word, Excel, Outlook). Attention to detail and statistical aptitude The Job: Must have supervisory skills whilst maintaining the ability to work both independently and in a team Provide a pro-active, hands on management style allied to the ability to be organized within a manufacturing, distribution and warehousing environment To be able to create open relationships to build empathy, trust & motivate staff To support and implement the policies and company values and culture within the Operations team. To determine staffing levels/needs and make hiring recommendations and initiate development training as required. To interview, hire, onboard & where necessary, terminate staff To create clear performance metrics for each warehouse team member, identify areas of improvement, create a personal development plan & and track adherence To be responsible for effective site and personnel safety and sanitation To undertake H&S risk assessments where required To ensure incident or accident investigations are undertaken and reported as required To manage the duties & activities of the site H&S Officer To ensure safe operations and adherence to regulatory requirements including all applicable environmental agencies Audits/Inspections: - To conduct/assist with self-inspections when required; To assist or host when required: - Regulatory inspections (MHRA); Client audits Process: Lead and participate in all on site operational processes, as needed or as applicable. To maintain robust shipping & transportation solutions for all applicable shipping conditions Must be able to create actions plans and communicate changes effectively Costings: Cost consciousness: ability to work within approved budget whilst developing and implementing cost saving measures To identify opportunities and implement Continuous Improvement actions that will result in process improvements, efficiencies, and lower business costs Full Time - Monday - Friday
Apr 18, 2024
Full time
Our client is seeking a Site Manager for the coordination & optimisation of the site's GDP & GMP operational manufacturing, warehousing, distribution, and logistics activities, including reverse logistics, maintaining high quality and safety standards, general facility management, executing strategic goals, performance management, training, and development of all operational staff. Qualifications Bachelor's degree in science related field is preferred. 3+ years of supervisory/management experience is required. 3+ years working with in a regulated industry or lab experience is preferred, preference is given to pharmaceutical or medical device experience. Strong organisational skills with multitasking capabilities. Ability to interpret and apply cGMP knowledge. Strong interpersonal and communication skills. Ability to manage, motivate and influence work behaviour. Open-minded, empathic, and able to adapt to different cultures among the international clients, investigator, study coordinators and projects. Proficient knowledge of various computer applications including Microsoft Office (Word, Excel, Outlook). Attention to detail and statistical aptitude The Job: Must have supervisory skills whilst maintaining the ability to work both independently and in a team Provide a pro-active, hands on management style allied to the ability to be organized within a manufacturing, distribution and warehousing environment To be able to create open relationships to build empathy, trust & motivate staff To support and implement the policies and company values and culture within the Operations team. To determine staffing levels/needs and make hiring recommendations and initiate development training as required. To interview, hire, onboard & where necessary, terminate staff To create clear performance metrics for each warehouse team member, identify areas of improvement, create a personal development plan & and track adherence To be responsible for effective site and personnel safety and sanitation To undertake H&S risk assessments where required To ensure incident or accident investigations are undertaken and reported as required To manage the duties & activities of the site H&S Officer To ensure safe operations and adherence to regulatory requirements including all applicable environmental agencies Audits/Inspections: - To conduct/assist with self-inspections when required; To assist or host when required: - Regulatory inspections (MHRA); Client audits Process: Lead and participate in all on site operational processes, as needed or as applicable. To maintain robust shipping & transportation solutions for all applicable shipping conditions Must be able to create actions plans and communicate changes effectively Costings: Cost consciousness: ability to work within approved budget whilst developing and implementing cost saving measures To identify opportunities and implement Continuous Improvement actions that will result in process improvements, efficiencies, and lower business costs Full Time - Monday - Friday
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
Apr 18, 2024
Full time
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by our current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £25,750 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Please note: Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £25,750.00Yr. - GBP £25,750.00Yr.
As a Service Coordinator and Scheduler, your primary responsibility is to coordinate and schedule maintenance visits to various client sites or locations. You will be responsible for ensuring that maintenance technicians are deployed efficiently, tasks are scheduled promptly, and client expectations are met. Your role plays a critical part in maintaining positive client relationships, optimising resource utilisation, and ensuring timely completion of maintenance activities. Responsibilities: Schedule Maintenance Visits: Coordinate with clients, maintenance teams, and supervisors to schedule maintenance visits according to client requirements, service agreements, and priority levels. Communicate with Clients: Act as the primary point of contact for clients regarding maintenance scheduling, visit confirmations, and any necessary updates or changes to the maintenance schedule. Optimise Resource Allocation: Allocate maintenance technicians and resources effectively based on skill sets, availability, geographic location, and client needs to maximize productivity and minimize travel time. Coordinate Logistics: Arrange necessary logistics and transportation for maintenance technicians, equipment, and materials required for scheduled maintenance visits, ensuring timely arrival and completion of tasks. Utilise Scheduling Software: Utilize scheduling software, spreadsheets, or other tools to input, track, and manage maintenance visit schedules, work orders, and client information. Monitor Visit Progress: Monitor the progress of maintenance visits, track completion status, and address any issues or delays encountered during the visit to ensure timely resolution and client satisfaction. Prioritize Urgent Requests: Prioritize urgent maintenance requests, emergency calls, and critical issues that require immediate attention, and reschedule other visits as necessary to accommodate urgent needs. Provide Timely Updates: Keep clients informed about the status of their maintenance visits, anticipated arrival times, and any unforeseen delays or changes in schedule. Document and Report: Maintain accurate records of maintenance visit schedules, client communications, work order details, and any relevant documentation. Generate reports and provide insights to management regarding visit performance, scheduling efficiency, and client feedback. Qualifications and Experience: Previous experience in resource scheduling, planning, or customer service roles. Excellent interpersonal skills and the ability to communicate effectively with diverse stakeholders. Strong verbal and written communication skills. Proven track record of delivering performance objectives through cross-functional teams. Good geographical knowledge of the UK. High level of attention to detail and accuracy in work. IT literate, with experience in CRM and SAP systems preferred but not mandatory. Ability to multi-task effectively and prioritise workload to meet deadlines Apply today and play a vital role in ensuring efficient maintenance visit scheduling and delivering exceptional customer service to clients across the UK.
Apr 18, 2024
Full time
As a Service Coordinator and Scheduler, your primary responsibility is to coordinate and schedule maintenance visits to various client sites or locations. You will be responsible for ensuring that maintenance technicians are deployed efficiently, tasks are scheduled promptly, and client expectations are met. Your role plays a critical part in maintaining positive client relationships, optimising resource utilisation, and ensuring timely completion of maintenance activities. Responsibilities: Schedule Maintenance Visits: Coordinate with clients, maintenance teams, and supervisors to schedule maintenance visits according to client requirements, service agreements, and priority levels. Communicate with Clients: Act as the primary point of contact for clients regarding maintenance scheduling, visit confirmations, and any necessary updates or changes to the maintenance schedule. Optimise Resource Allocation: Allocate maintenance technicians and resources effectively based on skill sets, availability, geographic location, and client needs to maximize productivity and minimize travel time. Coordinate Logistics: Arrange necessary logistics and transportation for maintenance technicians, equipment, and materials required for scheduled maintenance visits, ensuring timely arrival and completion of tasks. Utilise Scheduling Software: Utilize scheduling software, spreadsheets, or other tools to input, track, and manage maintenance visit schedules, work orders, and client information. Monitor Visit Progress: Monitor the progress of maintenance visits, track completion status, and address any issues or delays encountered during the visit to ensure timely resolution and client satisfaction. Prioritize Urgent Requests: Prioritize urgent maintenance requests, emergency calls, and critical issues that require immediate attention, and reschedule other visits as necessary to accommodate urgent needs. Provide Timely Updates: Keep clients informed about the status of their maintenance visits, anticipated arrival times, and any unforeseen delays or changes in schedule. Document and Report: Maintain accurate records of maintenance visit schedules, client communications, work order details, and any relevant documentation. Generate reports and provide insights to management regarding visit performance, scheduling efficiency, and client feedback. Qualifications and Experience: Previous experience in resource scheduling, planning, or customer service roles. Excellent interpersonal skills and the ability to communicate effectively with diverse stakeholders. Strong verbal and written communication skills. Proven track record of delivering performance objectives through cross-functional teams. Good geographical knowledge of the UK. High level of attention to detail and accuracy in work. IT literate, with experience in CRM and SAP systems preferred but not mandatory. Ability to multi-task effectively and prioritise workload to meet deadlines Apply today and play a vital role in ensuring efficient maintenance visit scheduling and delivering exceptional customer service to clients across the UK.
We're on the lookout for a diligent and detail-oriented Sales Controller to join our client's team. This role is integral to the efficient administration of key accounts, supporting sales, and managing stock and order books under the guidance of the Commercial Manager. Annual salary of £25,000 - £30,000. Working 08:50 - 17:00 Monday - Friday. A role that encourages continuous improvement and personal development. A position within a reputable and stable business. The Role: As a Sales Controller, you will: Administer key accounts, supporting sales and efficiently managing stock and order books. Respond to all customer enquiries professionally and within agreed timescales. Identify and act on opportunities for win/win outcomes. Administer all customer orders efficiently and accurately. Generate and manage accurate and easily accessible information for all customers. Manage stock levels within agreed limits. Continually improve the standard of service provided to every customer. Liaise closely with logistics to ensure timely delivery of customers orders. The Candidate: The ideal candidate for the Sales Controller role will: Strive for continuous improvement and be diligent and conscientious. Have excellent customer service skills and the ability to build relationships. Be a competent user of Word & Excel and able to analyse data and spot trends. Have previous experience within manufacturing. The Package: The Sales Controller role comes with an annual salary of £25,000 - £30,000. The company is committed to the personal and professional development of its employees, and encourages a culture of continuous improvement. This role offers the opportunity to work closely with the Commercial Manager and key accounts, providing a valuable learning and growth experience. If you have experience or interest in roles such as Sales Administrator, Sales Account Manager, Sales Support Coordinator, Customer Service Coordinator, or Sales Operations Controller, you could be the perfect fit for this Sales Controller role. Apply today to take the next step in your career.
Apr 18, 2024
Full time
We're on the lookout for a diligent and detail-oriented Sales Controller to join our client's team. This role is integral to the efficient administration of key accounts, supporting sales, and managing stock and order books under the guidance of the Commercial Manager. Annual salary of £25,000 - £30,000. Working 08:50 - 17:00 Monday - Friday. A role that encourages continuous improvement and personal development. A position within a reputable and stable business. The Role: As a Sales Controller, you will: Administer key accounts, supporting sales and efficiently managing stock and order books. Respond to all customer enquiries professionally and within agreed timescales. Identify and act on opportunities for win/win outcomes. Administer all customer orders efficiently and accurately. Generate and manage accurate and easily accessible information for all customers. Manage stock levels within agreed limits. Continually improve the standard of service provided to every customer. Liaise closely with logistics to ensure timely delivery of customers orders. The Candidate: The ideal candidate for the Sales Controller role will: Strive for continuous improvement and be diligent and conscientious. Have excellent customer service skills and the ability to build relationships. Be a competent user of Word & Excel and able to analyse data and spot trends. Have previous experience within manufacturing. The Package: The Sales Controller role comes with an annual salary of £25,000 - £30,000. The company is committed to the personal and professional development of its employees, and encourages a culture of continuous improvement. This role offers the opportunity to work closely with the Commercial Manager and key accounts, providing a valuable learning and growth experience. If you have experience or interest in roles such as Sales Administrator, Sales Account Manager, Sales Support Coordinator, Customer Service Coordinator, or Sales Operations Controller, you could be the perfect fit for this Sales Controller role. Apply today to take the next step in your career.
Customer Service & Course Administrator 23,000 per annum + benefits Devizes, Wiltshire Permanent Do you thrive in a fast-paced environment and enjoy exceeding expectations? Are you process-driven and have strong administration skills? If so, then this could be the position you have been looking for! My client is seeking a highly motivated and organised Customer Service and Course Coordinator to join their hardworking and dedicated team! In this role, you will be the first point of contact for external course organisers, ensuring a seamless experience for all. You will work closely with the Sales & Course Manager and play a key role in the sales processing team. The role: Process sales orders and respond promptly to customer inquiries Coordinate logistics for training courses and conferences, including equipment and stock management Collaborate effectively with sales agents and manage customer leads Prepare accurate and compelling customer quotations Provide cover and support to the Sales & Course Manager during absences Ensure proper use, care, cleaning, and testing of all course equipment General administration Person specification: Previous experience in a similar position Excellent communication and interpersonal skills Strong organisational and time management skills Excellent attention to detail and accuracy Able to work on own initiative Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) A positive and proactive attitude Due to the location of the client, having your own transport is essential! Hours of work will be Monday to Thursday 8am - 4.30pm and Friday 8am - 4pm. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys exceeding expectations. If you are a highly motivated individual with a passion for exceptional customer service, we want to hear from you! Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
Apr 18, 2024
Full time
Customer Service & Course Administrator 23,000 per annum + benefits Devizes, Wiltshire Permanent Do you thrive in a fast-paced environment and enjoy exceeding expectations? Are you process-driven and have strong administration skills? If so, then this could be the position you have been looking for! My client is seeking a highly motivated and organised Customer Service and Course Coordinator to join their hardworking and dedicated team! In this role, you will be the first point of contact for external course organisers, ensuring a seamless experience for all. You will work closely with the Sales & Course Manager and play a key role in the sales processing team. The role: Process sales orders and respond promptly to customer inquiries Coordinate logistics for training courses and conferences, including equipment and stock management Collaborate effectively with sales agents and manage customer leads Prepare accurate and compelling customer quotations Provide cover and support to the Sales & Course Manager during absences Ensure proper use, care, cleaning, and testing of all course equipment General administration Person specification: Previous experience in a similar position Excellent communication and interpersonal skills Strong organisational and time management skills Excellent attention to detail and accuracy Able to work on own initiative Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) A positive and proactive attitude Due to the location of the client, having your own transport is essential! Hours of work will be Monday to Thursday 8am - 4.30pm and Friday 8am - 4pm. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys exceeding expectations. If you are a highly motivated individual with a passion for exceptional customer service, we want to hear from you! Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
Just Temps are currently seeking for a logistics coordinator for our client based in Stowmarket, Suffolk. Working hours and rate of pay:Monday - Friday.09:00- 17:00£17.00 + depending on experienceThis role is working for our established client who are expanding.Temp to perm opportunity for the right candidate.This is a great opportunity to work for a client where you can work your way up the ladder.This role will include the following duties:Co-ordinate daily shipments of finished goods from site to warehouse.Resolves delivery issues with customers and/or carriers.Completes records and reports as required.Perform other duties as assigned.Maintain external contacts with shipping lines, forwarding agents, customs authorities, transport companies, Chamber of Commerce as far as physical inventory checks are concerned.Education and Experience needed:Three years' experience in (planning in) production environment and/or experience in shipping administration.Knowledge of the use of SAP computer systems for logisticsNVQ level 2 or equivalent. Alternative relative experience.Please note : you will be required to have a face to face interview before starting.If you are interested in this position please call us now on , alternatively apply now!Eden Recruitment Solutions acts as an Employment Business for the supply of Temporary Staff.
Apr 18, 2024
Full time
Just Temps are currently seeking for a logistics coordinator for our client based in Stowmarket, Suffolk. Working hours and rate of pay:Monday - Friday.09:00- 17:00£17.00 + depending on experienceThis role is working for our established client who are expanding.Temp to perm opportunity for the right candidate.This is a great opportunity to work for a client where you can work your way up the ladder.This role will include the following duties:Co-ordinate daily shipments of finished goods from site to warehouse.Resolves delivery issues with customers and/or carriers.Completes records and reports as required.Perform other duties as assigned.Maintain external contacts with shipping lines, forwarding agents, customs authorities, transport companies, Chamber of Commerce as far as physical inventory checks are concerned.Education and Experience needed:Three years' experience in (planning in) production environment and/or experience in shipping administration.Knowledge of the use of SAP computer systems for logisticsNVQ level 2 or equivalent. Alternative relative experience.Please note : you will be required to have a face to face interview before starting.If you are interested in this position please call us now on , alternatively apply now!Eden Recruitment Solutions acts as an Employment Business for the supply of Temporary Staff.
Job Title: Logistics Coordinator Type: Temporary (3 months) Working Hours: Monday to Friday, 9am - 5pm Salary: £18 per hour Job Description: We are seeking a detail-oriented and organised Logistics Coordinator to join our client in Suffolk. The successful candidate will be responsible for managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction. Responsibilities: Develop plans and schedules for shipments to meet customer delivery requirements and production schedules. Oversee daily shipments from the site to the warehouse. Handle internal movements of finished goods to international locations using SAP. Maintain open lines of communication with production, planning, administrative, and laboratory departments to ensure coordinated activities. Update and manage logs and spreadsheets, ensuring timely information on shipment progress. Supervise on-time delivery reports and address any customer complaints or concerns. Liaise with shipping lines, forwarding agents, customs authorities, and transport companies. Monitor toll requirements and manage material releases. Undertake additional duties as necessary to support the logistics team. Preferred Skills: Experience with SharePoint Experience in writing Standard Operating Procedures (SOPs) Knowledge of SAP Please note that this is a temporary assignment for a period of 3 months. The ideal candidate will have experience in SharePoint, writing SOPs, and SAP. If you meet the above criteria, we would love to hear from you.
Apr 18, 2024
Full time
Job Title: Logistics Coordinator Type: Temporary (3 months) Working Hours: Monday to Friday, 9am - 5pm Salary: £18 per hour Job Description: We are seeking a detail-oriented and organised Logistics Coordinator to join our client in Suffolk. The successful candidate will be responsible for managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction. Responsibilities: Develop plans and schedules for shipments to meet customer delivery requirements and production schedules. Oversee daily shipments from the site to the warehouse. Handle internal movements of finished goods to international locations using SAP. Maintain open lines of communication with production, planning, administrative, and laboratory departments to ensure coordinated activities. Update and manage logs and spreadsheets, ensuring timely information on shipment progress. Supervise on-time delivery reports and address any customer complaints or concerns. Liaise with shipping lines, forwarding agents, customs authorities, and transport companies. Monitor toll requirements and manage material releases. Undertake additional duties as necessary to support the logistics team. Preferred Skills: Experience with SharePoint Experience in writing Standard Operating Procedures (SOPs) Knowledge of SAP Please note that this is a temporary assignment for a period of 3 months. The ideal candidate will have experience in SharePoint, writing SOPs, and SAP. If you meet the above criteria, we would love to hear from you.
Project Coordinator Your new company Hays are recruiting for a permanent project coordinator. This role is to act as the main point of contact for an exclusive client based in Manchester. Hybrid working is available. Your new role You will act as the main point of contact for a Manchester-based client for critical training. You will provide full administrative support and coordination, you will organise programs, work to SLA's, meet specific needs, you will track and report on the project. You will handle all logistics, diary management, organise meetings, provide and receive feedback, support with client and customer service, manage the account, supply snapshot reports, report to management, plan and organise schedules, mailshots, email management and general administrative support to the wider project. What you'll need to succeed You will have previous experience in a similar role, you will have experience of scheduling, coordinating, planning and working towards strict time-frames, you will be a confident communicator, you will be organised and have a keen eye for detail. What you'll get in return This role is for an excellent progressive Manchester-based business, paying up to £28,000 plus bonus, hybrid working, fantastic Manchester City Centre Offices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
Apr 18, 2024
Full time
Project Coordinator Your new company Hays are recruiting for a permanent project coordinator. This role is to act as the main point of contact for an exclusive client based in Manchester. Hybrid working is available. Your new role You will act as the main point of contact for a Manchester-based client for critical training. You will provide full administrative support and coordination, you will organise programs, work to SLA's, meet specific needs, you will track and report on the project. You will handle all logistics, diary management, organise meetings, provide and receive feedback, support with client and customer service, manage the account, supply snapshot reports, report to management, plan and organise schedules, mailshots, email management and general administrative support to the wider project. What you'll need to succeed You will have previous experience in a similar role, you will have experience of scheduling, coordinating, planning and working towards strict time-frames, you will be a confident communicator, you will be organised and have a keen eye for detail. What you'll get in return This role is for an excellent progressive Manchester-based business, paying up to £28,000 plus bonus, hybrid working, fantastic Manchester City Centre Offices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
£28K + 5% company bonus +excellent benefits, Customer Logistics Coordinator, Camberley, Full Time 18-month FTC Your New Company You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers, and technology. Your New Role You will be joining a highly professional, friendly, and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including - providing administrative support for logistical activities, support other Customer Care Centre teams as required to ensure service delivery is planned and carried out in accordance with service level agreements, Tasks relating to 3rd party logistics & warehousing, including the booking of dispatches and returns, and inventory maintenance, the raising and maintenance of purchase orders for services supplied by 3rd parties and for any other orders concerning the logistics operation, asset creation and other administrative tasks performed in the maintenance of the logistics coordination system, administration of invoices for payment relating to logistics operations, administration of instrument movements and returned instruments stock including its disposal or return to manufacturing for refurbishment. Required Experience. Experience of using a CRM or ordering systemExperience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of logistical orders.Proven experience of handling telephone-based customer queries and managing logistical requirements. Experience of working under pressure and with deadlinesExperience of teamwork and being able to work collaboratively with others.Articulate, polite and conscientious phone manner.Able to learn complex software systems effectively and efficiently. Salary: £28K + 5% company bonus +excellent benefits, Customer Logistics Coordinator, Camberley, Full Time 18-month FTC, Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 18, 2024
Full time
£28K + 5% company bonus +excellent benefits, Customer Logistics Coordinator, Camberley, Full Time 18-month FTC Your New Company You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers, and technology. Your New Role You will be joining a highly professional, friendly, and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including - providing administrative support for logistical activities, support other Customer Care Centre teams as required to ensure service delivery is planned and carried out in accordance with service level agreements, Tasks relating to 3rd party logistics & warehousing, including the booking of dispatches and returns, and inventory maintenance, the raising and maintenance of purchase orders for services supplied by 3rd parties and for any other orders concerning the logistics operation, asset creation and other administrative tasks performed in the maintenance of the logistics coordination system, administration of invoices for payment relating to logistics operations, administration of instrument movements and returned instruments stock including its disposal or return to manufacturing for refurbishment. Required Experience. Experience of using a CRM or ordering systemExperience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of logistical orders.Proven experience of handling telephone-based customer queries and managing logistical requirements. Experience of working under pressure and with deadlinesExperience of teamwork and being able to work collaboratively with others.Articulate, polite and conscientious phone manner.Able to learn complex software systems effectively and efficiently. Salary: £28K + 5% company bonus +excellent benefits, Customer Logistics Coordinator, Camberley, Full Time 18-month FTC, Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Customer Service Coordinator Company Profile A fantastic new opportunity has arisen to work for one of our clients within their expanding team based in Warrington. Our clients offer distribution to builder's merchants across the UK. Customer Service Coordinator- Job Summary This is a fantastic opportunity for a proactive and customer-focused sales professional. We are looking for a self-starter with a can-do attitude who thrives on building and maintaining customer relationships. Ideally, you will have previous experience talking directly to customers to build relationships and grow sales. In this fast-paced role you will proactively manage all aspects of internal sales and dealing with incoming enquiries in a professional and efficient manner. Customer Service Coordinator- Job responsibilities Serve as the main point of contact for customer inquiries via phone, email, and in-person visits. Provide product information, pricing, and availability to customers, assisting them in making informed purchasing decisions. Process customer orders accurately and efficiently, ensuring timely delivery or pickup. Address customer concerns and complaints promptly and professionally, striving to resolve issues to the customer's satisfaction. Coordinate with internal departments such as sales, logistics, and warehouse to fulfil customer requests and resolve any delivery or inventory issues. Maintain customer records and documentation accurately in the company's CRM system. Assist in maintaining a clean and organised showroom and warehouse environment. Collaborate with the sales team to identify opportunities for up selling and cross-selling products. Keep abreast of product knowledge, promotions, and industry trends to better assist customers. Customer Service Coordinator- Job requirements Proven experience in a customer service role, preferably in a distribution or building materials environment. Excellent communication skills, both verbal and written. Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues. Proficiency in computer systems and experience with CRM software is preferred. Attention to detail and accuracy in order processing and data entry. Knowledge of building materials and construction terminology is a plus. Customer Service Coordinator- Job remunerations 25,000- 27,000 Mon- Fri 8-5 Standard holidays
Apr 18, 2024
Full time
Customer Service Coordinator Company Profile A fantastic new opportunity has arisen to work for one of our clients within their expanding team based in Warrington. Our clients offer distribution to builder's merchants across the UK. Customer Service Coordinator- Job Summary This is a fantastic opportunity for a proactive and customer-focused sales professional. We are looking for a self-starter with a can-do attitude who thrives on building and maintaining customer relationships. Ideally, you will have previous experience talking directly to customers to build relationships and grow sales. In this fast-paced role you will proactively manage all aspects of internal sales and dealing with incoming enquiries in a professional and efficient manner. Customer Service Coordinator- Job responsibilities Serve as the main point of contact for customer inquiries via phone, email, and in-person visits. Provide product information, pricing, and availability to customers, assisting them in making informed purchasing decisions. Process customer orders accurately and efficiently, ensuring timely delivery or pickup. Address customer concerns and complaints promptly and professionally, striving to resolve issues to the customer's satisfaction. Coordinate with internal departments such as sales, logistics, and warehouse to fulfil customer requests and resolve any delivery or inventory issues. Maintain customer records and documentation accurately in the company's CRM system. Assist in maintaining a clean and organised showroom and warehouse environment. Collaborate with the sales team to identify opportunities for up selling and cross-selling products. Keep abreast of product knowledge, promotions, and industry trends to better assist customers. Customer Service Coordinator- Job requirements Proven experience in a customer service role, preferably in a distribution or building materials environment. Excellent communication skills, both verbal and written. Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues. Proficiency in computer systems and experience with CRM software is preferred. Attention to detail and accuracy in order processing and data entry. Knowledge of building materials and construction terminology is a plus. Customer Service Coordinator- Job remunerations 25,000- 27,000 Mon- Fri 8-5 Standard holidays