At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Cloud Architect required to join Satalia our AI division. The opportunity: You will be responsible for creating enterprise-quality AI, ML, and Data Science based solutions. You will be involved in technology selection, API design, and establishing core patterns within our products and client projects. You will consider the functional and non-functional requirements to inform these decisions and lead our development team in implementing them. You will work with our world class Data Science and Data Engineering teams to provide robust, high quality, performant cloud based solutions for our customers. This is not a role for someone who doesn't love development. Our technical architects are expected to prove solutions and contribute to the development team, as well as reviewing code and driving improvement to our development practice and processes. At the same time, you need to be a great communicator: the role includes direct interaction with our clients and business stakeholders, which are a mixture of technical and non-technical audiences. The world of AI is evolving at a staggering pace, and we keep our knowledge fresh by continually looking for fresh technologies and sharing what we've learned. As an architect you would be expected to exemplify this both by bringing new ideas to our projects, but also listening to and assessing ideas from the team. What you'll be doing: Writing enterprise-quality solutions, with extensive experience and familiarity with how enterprise software solutions fit into a wider technical landscape Creating serverless solutions to execute data science and ML models Leading a team comprised of Data Science, Data Engineering, Cloud Engineering and QA Understanding and relating customer/business needs to the technical solutions we create Liaising with the customer, product owners and business analysts to ensure that the work we are doing is correct and architecturally sound Making technology and approach choices to meet NFRs whilst delivering good value for money What we want from you: Having an excellent understanding of Typescript and/or Python, currently our core cloud languages Experience writing enterprise quality solutions, with extensive experience and familiarity with how enterprise software solutions fit into a wider technical landscape Having a solid understanding of traditional Design Patterns and the ability to adapt these to the AI world Having in-depth knowledge of at least one cloud platform (e.g. GCP, AWS, Azure), including an understanding of appropriate technologies for a given use case. Being a strong proponent for rigorous quality processes, automated testing and IaC principles Having excellent written, spoken and diagrammatic communication skills, with the ability to convey technical and abstract principles to technical and non-technical audiences Industry experience with an Infrastructure-as-Code platform (e.g. Cloudformation, Terraform) Experience of creating robust CI/CD pipelines that fully automate testing and release processes A strong understanding of both serverless development and containerisation approaches to deploying software to the cloud If you know some of this, even better: A strong understanding of event-driven architectures Terraform experience Good working knowledge of Azure Experience with or knowledge of data engineering platforms and principles Experience with or knowledge of data science platforms and technologies Working knowledge of Rust What we can offer you: Opportunity to work at the forefront of AI technology A chance to contribute to groundbreaking commerce AI solutions Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Satalia , a VML Enterprise Solutions Company, is a community of individuals devoted to working on diverse and challenging projects, allowing you to flex your technical skills whilst working with a tight knit team of high performing colleagues. As an organisation, we push the boundaries of data science, optimisation and artificial intelligence to solve the most complex problems in industry. We build technologies that radically improve the operational efficiency, customer and employee satisfaction of our clients. We do this through product development and bespoke AI services. Led by our founder (who is also WPP's Chief AI Officer), Satalia's ambition is to become a decentralised organisation of the future. Today this involves developing tools and processes to liberate and automate manual repetitive tasks, with a focus on freedom, transparency and trust. At the core of our thinking is an approach to wellbeing and inclusivity. We unpack human behaviour and unpick prejudice to ensure a safe and inviting environment. We offer true flexible working and allow our employees to find the working practice that makes them most productive. At Satalia , your opinion matters and your achievements are celebrated. We're using technology, and concepts like organisational swarms and decentralisation to redesign how organisations operate . Using ourselves as a testbed, we're building the foundations for a new, more effective organisational structure that anyone can use. We are investing massively in developing next generation generative AI tools, including workstreams covering text, image, video, audio, and research. We are building large scale, enterprise grade solutions and serving these innovations to our clients and WPP agency partners. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take Next> a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team. At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Apr 18, 2024
Full time
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Cloud Architect required to join Satalia our AI division. The opportunity: You will be responsible for creating enterprise-quality AI, ML, and Data Science based solutions. You will be involved in technology selection, API design, and establishing core patterns within our products and client projects. You will consider the functional and non-functional requirements to inform these decisions and lead our development team in implementing them. You will work with our world class Data Science and Data Engineering teams to provide robust, high quality, performant cloud based solutions for our customers. This is not a role for someone who doesn't love development. Our technical architects are expected to prove solutions and contribute to the development team, as well as reviewing code and driving improvement to our development practice and processes. At the same time, you need to be a great communicator: the role includes direct interaction with our clients and business stakeholders, which are a mixture of technical and non-technical audiences. The world of AI is evolving at a staggering pace, and we keep our knowledge fresh by continually looking for fresh technologies and sharing what we've learned. As an architect you would be expected to exemplify this both by bringing new ideas to our projects, but also listening to and assessing ideas from the team. What you'll be doing: Writing enterprise-quality solutions, with extensive experience and familiarity with how enterprise software solutions fit into a wider technical landscape Creating serverless solutions to execute data science and ML models Leading a team comprised of Data Science, Data Engineering, Cloud Engineering and QA Understanding and relating customer/business needs to the technical solutions we create Liaising with the customer, product owners and business analysts to ensure that the work we are doing is correct and architecturally sound Making technology and approach choices to meet NFRs whilst delivering good value for money What we want from you: Having an excellent understanding of Typescript and/or Python, currently our core cloud languages Experience writing enterprise quality solutions, with extensive experience and familiarity with how enterprise software solutions fit into a wider technical landscape Having a solid understanding of traditional Design Patterns and the ability to adapt these to the AI world Having in-depth knowledge of at least one cloud platform (e.g. GCP, AWS, Azure), including an understanding of appropriate technologies for a given use case. Being a strong proponent for rigorous quality processes, automated testing and IaC principles Having excellent written, spoken and diagrammatic communication skills, with the ability to convey technical and abstract principles to technical and non-technical audiences Industry experience with an Infrastructure-as-Code platform (e.g. Cloudformation, Terraform) Experience of creating robust CI/CD pipelines that fully automate testing and release processes A strong understanding of both serverless development and containerisation approaches to deploying software to the cloud If you know some of this, even better: A strong understanding of event-driven architectures Terraform experience Good working knowledge of Azure Experience with or knowledge of data engineering platforms and principles Experience with or knowledge of data science platforms and technologies Working knowledge of Rust What we can offer you: Opportunity to work at the forefront of AI technology A chance to contribute to groundbreaking commerce AI solutions Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Satalia , a VML Enterprise Solutions Company, is a community of individuals devoted to working on diverse and challenging projects, allowing you to flex your technical skills whilst working with a tight knit team of high performing colleagues. As an organisation, we push the boundaries of data science, optimisation and artificial intelligence to solve the most complex problems in industry. We build technologies that radically improve the operational efficiency, customer and employee satisfaction of our clients. We do this through product development and bespoke AI services. Led by our founder (who is also WPP's Chief AI Officer), Satalia's ambition is to become a decentralised organisation of the future. Today this involves developing tools and processes to liberate and automate manual repetitive tasks, with a focus on freedom, transparency and trust. At the core of our thinking is an approach to wellbeing and inclusivity. We unpack human behaviour and unpick prejudice to ensure a safe and inviting environment. We offer true flexible working and allow our employees to find the working practice that makes them most productive. At Satalia , your opinion matters and your achievements are celebrated. We're using technology, and concepts like organisational swarms and decentralisation to redesign how organisations operate . Using ourselves as a testbed, we're building the foundations for a new, more effective organisational structure that anyone can use. We are investing massively in developing next generation generative AI tools, including workstreams covering text, image, video, audio, and research. We are building large scale, enterprise grade solutions and serving these innovations to our clients and WPP agency partners. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take Next> a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team. At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
About Our Client: Our client are a fast-growing premier provider of accountancy training and apprenticeships. They are looking for an experienced Accountancy and Tax Tutor to lead the ICAEW Courses and the roll out of a new AAT programme in Gatwick/Crawley. The role also offers great longer-term prospects for the right candidate. Duties and responsibilities include: Training learners for the AAT and ICAEW professional qualification. Supporting apprenticeship programmes at levels 2, 3, 4 and 7. Supporting students in their learning by answering queries, providing timely feedback on work Supporting other team members through the provision of timely feedback on learner performance and progress Main Duties: Develop a teaching subject portfolio which meets the needs of the business (this will involve picking up new subjects/papers from time to time) Assist in the technical training and development of new tutors/tutors picking up new subject by sharing your technical and delivery expertise Contribute to the preparation for, and participate in, Ofsted and other inspections/audits as required, including completion of Self-Assessment reports Undergo teaching observations by staff as well as third party observers (eg. Ofsted , QAA, OFS, Client firms) from time to time Completion of a Level 5 teaching qualification within your first 18 months of employment Course delivery Deliver courses in accordance with product guidelines (eg timetables, breaks, session lengths, content, materials used) and to the required standards Utilise the latest classroom technologies for face-to-face and online courses Request and ensure we capture student feedback via our on-line surveys, and meet the specified feedback KPIs Respond to queries and provide support to students, ensuring availability and access at appropriate times Ensure that students have access to the correct study materials, liaising with the Student Take ownership for all aspects of course delivery, liaising with other functions as required to ensure customer expectations are met Contribute to the online course level community boards and discussion forums delivered Guide and motivate students to help- them achieve excellent learning and exam outcomes Possible occasional representation at events such as student district society meetings, annual institute member dinners, awards events, student society dinners, chamber of commerce events, school careers events Support other business development initiatives and activities as required (e.g. tender proposals, client meetings) You won t need prior teaching experience because our clients Tutor Academy will help you become an inspirational educator, but you will need to bring: Relevant professional accounting qualification (exam-qualified suffices for some qualifications) Ability to communicate and present with confidence, clarity and purpose Focus on quality and student outcomes Demonstrated passion and enthusiasm Team player and able to work collaboratively Excellent written skills Ability to build strong relationships and trust Qualifications and skills: Essential: Be a fully qualified chartered accountant with one of the following ICAEW/ACCA/CIMA Ability to inspire, influence and motivate, with an enthusiasm for learning Effective communicator with excellent interpersonal skills Confident and professional, as you will be representing our brand to our learner Strong organisational and time management skills Ability to manage own workload Computer literate Desirable: Knowledge of the accountancy apprenticeship standards Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Apr 18, 2024
Full time
About Our Client: Our client are a fast-growing premier provider of accountancy training and apprenticeships. They are looking for an experienced Accountancy and Tax Tutor to lead the ICAEW Courses and the roll out of a new AAT programme in Gatwick/Crawley. The role also offers great longer-term prospects for the right candidate. Duties and responsibilities include: Training learners for the AAT and ICAEW professional qualification. Supporting apprenticeship programmes at levels 2, 3, 4 and 7. Supporting students in their learning by answering queries, providing timely feedback on work Supporting other team members through the provision of timely feedback on learner performance and progress Main Duties: Develop a teaching subject portfolio which meets the needs of the business (this will involve picking up new subjects/papers from time to time) Assist in the technical training and development of new tutors/tutors picking up new subject by sharing your technical and delivery expertise Contribute to the preparation for, and participate in, Ofsted and other inspections/audits as required, including completion of Self-Assessment reports Undergo teaching observations by staff as well as third party observers (eg. Ofsted , QAA, OFS, Client firms) from time to time Completion of a Level 5 teaching qualification within your first 18 months of employment Course delivery Deliver courses in accordance with product guidelines (eg timetables, breaks, session lengths, content, materials used) and to the required standards Utilise the latest classroom technologies for face-to-face and online courses Request and ensure we capture student feedback via our on-line surveys, and meet the specified feedback KPIs Respond to queries and provide support to students, ensuring availability and access at appropriate times Ensure that students have access to the correct study materials, liaising with the Student Take ownership for all aspects of course delivery, liaising with other functions as required to ensure customer expectations are met Contribute to the online course level community boards and discussion forums delivered Guide and motivate students to help- them achieve excellent learning and exam outcomes Possible occasional representation at events such as student district society meetings, annual institute member dinners, awards events, student society dinners, chamber of commerce events, school careers events Support other business development initiatives and activities as required (e.g. tender proposals, client meetings) You won t need prior teaching experience because our clients Tutor Academy will help you become an inspirational educator, but you will need to bring: Relevant professional accounting qualification (exam-qualified suffices for some qualifications) Ability to communicate and present with confidence, clarity and purpose Focus on quality and student outcomes Demonstrated passion and enthusiasm Team player and able to work collaboratively Excellent written skills Ability to build strong relationships and trust Qualifications and skills: Essential: Be a fully qualified chartered accountant with one of the following ICAEW/ACCA/CIMA Ability to inspire, influence and motivate, with an enthusiasm for learning Effective communicator with excellent interpersonal skills Confident and professional, as you will be representing our brand to our learner Strong organisational and time management skills Ability to manage own workload Computer literate Desirable: Knowledge of the accountancy apprenticeship standards Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Job Title: Graduate Planner Assistant Planner Planner Location: Manchester Overview: My client is a leading Property Consultancy who is looking for Graduates through to Planner level to join the team in the Manchester office. My client has offices throughout the UK and work on a variety of sectors such as retail, healthcare, residential, automotive and commercial Key responsibilities (depending on seniority of appointment): Conducting planning activities as directed by the Project Co-ordinator. Preparing planning applications and planning appeals as well as liaising and negotiating with planning officers, clients and third parties. Assessing projects for both risk and feasibility, inputting into company investment decisions. Working on projects with a view to meeting agreed client requirements and deadlines in accord with the QA system. Attendance at meetings, planning committees, pre and post application public consultations. Managing budgetary constraints imposed on projects/instructions and to work effectively within the constraints of the instruction. Ensuring compliance with local planning regulations. Writing reports, interpreting data, and making recommendations. Demonstrating business development skills through effective client management, networking events and using planning expertise to identify short- and long-term prospects. Possessing sound knowledge and understanding of project management and interdisciplinary working arrangements. Requirements: RTPI/MRTPI qualified or working towards Technical knowledge in the field of town planning and associated legislation, procedures and standards. Benefits: Competitive salary Company Pension Scheme (to include Death in Service) Car/Car allowance Private Medical Insurance + Cash Plan Bonuses for performance and business generation General holiday allowance + birthday + Rapleys Wellbeing Day Enhanced Maternity, Paternity & Adoption policies Subsidised gym membership Cyclescheme Recognition awards (including long service & work anniversaries) Regular social events plus annual business-wide event Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Apr 18, 2024
Full time
Job Title: Graduate Planner Assistant Planner Planner Location: Manchester Overview: My client is a leading Property Consultancy who is looking for Graduates through to Planner level to join the team in the Manchester office. My client has offices throughout the UK and work on a variety of sectors such as retail, healthcare, residential, automotive and commercial Key responsibilities (depending on seniority of appointment): Conducting planning activities as directed by the Project Co-ordinator. Preparing planning applications and planning appeals as well as liaising and negotiating with planning officers, clients and third parties. Assessing projects for both risk and feasibility, inputting into company investment decisions. Working on projects with a view to meeting agreed client requirements and deadlines in accord with the QA system. Attendance at meetings, planning committees, pre and post application public consultations. Managing budgetary constraints imposed on projects/instructions and to work effectively within the constraints of the instruction. Ensuring compliance with local planning regulations. Writing reports, interpreting data, and making recommendations. Demonstrating business development skills through effective client management, networking events and using planning expertise to identify short- and long-term prospects. Possessing sound knowledge and understanding of project management and interdisciplinary working arrangements. Requirements: RTPI/MRTPI qualified or working towards Technical knowledge in the field of town planning and associated legislation, procedures and standards. Benefits: Competitive salary Company Pension Scheme (to include Death in Service) Car/Car allowance Private Medical Insurance + Cash Plan Bonuses for performance and business generation General holiday allowance + birthday + Rapleys Wellbeing Day Enhanced Maternity, Paternity & Adoption policies Subsidised gym membership Cyclescheme Recognition awards (including long service & work anniversaries) Regular social events plus annual business-wide event Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: 24,000, rising to 26,000 following probation, plus pension, and life insurance Key Responsibilities and Duties of a Quality Assurance Officer Completion of telephony call recording reviews on a weekly/monthly basis, as per targets set. Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MI Provide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basis Developing training plans for all Agents Update of Memo/Text Log to agents Agent process Manuals for all clients to be developed/updated Support other team members as and when required Skills and Experience of a Quality Assurance Officer Excellent attention to detail Previous experience with 1 to 1 coaching Excellent communication skills both written and verbal Ability to build and develop relationships at all levels Self-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on (phone number removed) for more information. For more information, please contact Naomi on (phone number removed). Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: 24,000, rising to 26,000 following probation, plus pension, and life insurance Key Responsibilities and Duties of a Quality Assurance Officer Completion of telephony call recording reviews on a weekly/monthly basis, as per targets set. Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MI Provide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basis Developing training plans for all Agents Update of Memo/Text Log to agents Agent process Manuals for all clients to be developed/updated Support other team members as and when required Skills and Experience of a Quality Assurance Officer Excellent attention to detail Previous experience with 1 to 1 coaching Excellent communication skills both written and verbal Ability to build and develop relationships at all levels Self-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on (phone number removed) for more information. For more information, please contact Naomi on (phone number removed). Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Contract type: Fixed Term (until 31/01/2025) Location: Royal Holloway International Study Centre Salary: 33,280 Job Purpose: To lead on the implementation of progression support with the purpose of ensuring students are fully supported to maximise student outcomes, achievement, and satisfaction levels. To work with the Head of Curriculum and Progression and Head of Student Experience to evaluate the effectiveness of the Centre approach to progression support and drive continuous improvement including reviewing and improving processes and systems involved. To lead a team of Academic Progress Coaches, and a Student Experience & Transition Officer, in providing progression support to Subject Heads and their students. Key Responsibilities: Lead and motivate ISC progression support and welfare staff to contribute to ensuring the best possible student outcomes and student experience. Contribute to developing, communicating, and enacting the strategy and priorities for the ISC. Provide effective performance management of direct reports, including: setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures. Support the Head of Student Experience to drive the Student Experience agenda and Student Experience Team culture. Plan and manage the delivery of progression support to maximise the number of students automatically progressing whilst ensuring the best possible student experience and achievement. Oversee on-going student support to maximise their chances of automatically progressing to the degree course of their choice. Allocate progression support resources, ensuring activities are planned and delivered in a timely manner and within an agreed budget and meet operational margins. Set up and manage systems to track and report on progress towards achieving annual centre targets on student outcomes. Respond opportunities to improve team performance from the above working with centre management to ensure we achieve and exceed ISC targets for student outcomes Create and manage systems to track and respond to trends in data including Attendance and student assessment data to inform progression support activities Evaluate and collate progression information, including attendance and academic performance to feed into QAEC, and Management Team Meetings. Liaise with welfare team and DSL to ensure good cross team working Produce, oversee and coordinate attendance warning intervention reports and conduct meetings at Stage 3 liaising with Subject Heads and Directors. Collaborate with Academic teams to plan and manage workshops for students to maximise progression outcomes About you: Bachelor degree (desirable) Administration or management training qualification (desirable) Teaching qualification or working towards preferred Line management or supervising staff Experience of working in a pressurised environment Experience and knowledge of providing academic or pastoral support to international students. Experience of working in a higher education environment Experience of using data and reporting systems Experience of building strong working relationships with internal and external colleagues Experience of understanding other teams functional areas and understanding policies and procedures ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Apr 18, 2024
Contractor
Contract type: Fixed Term (until 31/01/2025) Location: Royal Holloway International Study Centre Salary: 33,280 Job Purpose: To lead on the implementation of progression support with the purpose of ensuring students are fully supported to maximise student outcomes, achievement, and satisfaction levels. To work with the Head of Curriculum and Progression and Head of Student Experience to evaluate the effectiveness of the Centre approach to progression support and drive continuous improvement including reviewing and improving processes and systems involved. To lead a team of Academic Progress Coaches, and a Student Experience & Transition Officer, in providing progression support to Subject Heads and their students. Key Responsibilities: Lead and motivate ISC progression support and welfare staff to contribute to ensuring the best possible student outcomes and student experience. Contribute to developing, communicating, and enacting the strategy and priorities for the ISC. Provide effective performance management of direct reports, including: setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures. Support the Head of Student Experience to drive the Student Experience agenda and Student Experience Team culture. Plan and manage the delivery of progression support to maximise the number of students automatically progressing whilst ensuring the best possible student experience and achievement. Oversee on-going student support to maximise their chances of automatically progressing to the degree course of their choice. Allocate progression support resources, ensuring activities are planned and delivered in a timely manner and within an agreed budget and meet operational margins. Set up and manage systems to track and report on progress towards achieving annual centre targets on student outcomes. Respond opportunities to improve team performance from the above working with centre management to ensure we achieve and exceed ISC targets for student outcomes Create and manage systems to track and respond to trends in data including Attendance and student assessment data to inform progression support activities Evaluate and collate progression information, including attendance and academic performance to feed into QAEC, and Management Team Meetings. Liaise with welfare team and DSL to ensure good cross team working Produce, oversee and coordinate attendance warning intervention reports and conduct meetings at Stage 3 liaising with Subject Heads and Directors. Collaborate with Academic teams to plan and manage workshops for students to maximise progression outcomes About you: Bachelor degree (desirable) Administration or management training qualification (desirable) Teaching qualification or working towards preferred Line management or supervising staff Experience of working in a pressurised environment Experience and knowledge of providing academic or pastoral support to international students. Experience of working in a higher education environment Experience of using data and reporting systems Experience of building strong working relationships with internal and external colleagues Experience of understanding other teams functional areas and understanding policies and procedures ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Basingstoke/Hybrid You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner. Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures and timescales, regulatory guidelines and Treating Customers Fairly (TCF) principles. • Manage personal delivery of decisions and recommendations to resolve customer's problems and diffuse potential risks to business reputation and customer satisfaction. • Maintain central records of complaints and decisions/outcomes with a view to identifying opportunities to improve service to customers. This includes upkeep of the Complaints CRM. • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Ombudsman Service (FOS). • Thoroughly analyse Management Information (MI) to identify trends, issues etc, to highlight opportunities to improve our service and reduce complaints. • Keep sufficient records to demonstrate due considerations to the TCF outcomes • Liaise with all departments enabling complaints to be resolved. • Send letters to complaint customers in accordance with regulatory timescales. • Work Compliance email queue, investigating and resolving enquiries from customers and insurers and other departments. • Work in accordance with any KPIs as notified from time to time. • Effectively manage workload and time. Relationships • Working and building relationships with the Compliance, Complaints & QA teams. • Responsible for the supervision of the Remediation Team • Assistance and support with growing and maintaining these relationships can be sought from the Complaints team leader and the Complaints and Remediation Manager Knowledge, Skills & Experience • Experience gained within a similar complaint handling role or regulatory role within the financial services arena • Excellent written and oral communication skills • Previous financial services sales experience within the direct sales environment. • IT literate - especially with MS Word, Outlook and Excel • A willingness to learn a working knowledge of the FCA handbook, in particular Insurance Conduct of Business (ICOBs), DISP, PRIN (in particular Treating Customers Fairly). Key Competencies • Customer focused. • Attention to detail, accuracy and the ability to prioritise to tight deadlines • Excellent communicator with a calm and patient outlook • Accuracy in gathering and recording of all information with great attention to detail. • Ability to analyse information and make clear decisions • Ability to recommend actions to prevent future complaints • Commercially aware • Strong presentation skills • Tact, discretion and respect for confidentiality • A clear telephone manner and excellent letter writing ability • The ability to communicate with all levels of staff & management • Proactive, not reactive, approach to work • The ability to work in a team and lead from the front • Prepared to go the extra mile to complete work • Thrives on activity and enjoys working in a fast-paced environment. • Punctual, flexible and a positive 'can-do' attitude. Qualifications • Educated to GCSE level or equivalent • Previous complaint handling experience.
Apr 17, 2024
Full time
Basingstoke/Hybrid You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner. Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures and timescales, regulatory guidelines and Treating Customers Fairly (TCF) principles. • Manage personal delivery of decisions and recommendations to resolve customer's problems and diffuse potential risks to business reputation and customer satisfaction. • Maintain central records of complaints and decisions/outcomes with a view to identifying opportunities to improve service to customers. This includes upkeep of the Complaints CRM. • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Ombudsman Service (FOS). • Thoroughly analyse Management Information (MI) to identify trends, issues etc, to highlight opportunities to improve our service and reduce complaints. • Keep sufficient records to demonstrate due considerations to the TCF outcomes • Liaise with all departments enabling complaints to be resolved. • Send letters to complaint customers in accordance with regulatory timescales. • Work Compliance email queue, investigating and resolving enquiries from customers and insurers and other departments. • Work in accordance with any KPIs as notified from time to time. • Effectively manage workload and time. Relationships • Working and building relationships with the Compliance, Complaints & QA teams. • Responsible for the supervision of the Remediation Team • Assistance and support with growing and maintaining these relationships can be sought from the Complaints team leader and the Complaints and Remediation Manager Knowledge, Skills & Experience • Experience gained within a similar complaint handling role or regulatory role within the financial services arena • Excellent written and oral communication skills • Previous financial services sales experience within the direct sales environment. • IT literate - especially with MS Word, Outlook and Excel • A willingness to learn a working knowledge of the FCA handbook, in particular Insurance Conduct of Business (ICOBs), DISP, PRIN (in particular Treating Customers Fairly). Key Competencies • Customer focused. • Attention to detail, accuracy and the ability to prioritise to tight deadlines • Excellent communicator with a calm and patient outlook • Accuracy in gathering and recording of all information with great attention to detail. • Ability to analyse information and make clear decisions • Ability to recommend actions to prevent future complaints • Commercially aware • Strong presentation skills • Tact, discretion and respect for confidentiality • A clear telephone manner and excellent letter writing ability • The ability to communicate with all levels of staff & management • Proactive, not reactive, approach to work • The ability to work in a team and lead from the front • Prepared to go the extra mile to complete work • Thrives on activity and enjoys working in a fast-paced environment. • Punctual, flexible and a positive 'can-do' attitude. Qualifications • Educated to GCSE level or equivalent • Previous complaint handling experience.
Walker Cole International is currently recruiting for a QA Officer on behalf of a Pharmaceutical company. As QA Officer, you will be responsible for: Updating the WDA documentation and maintaining the documentation. Update GDP and quality-related documentation and processes. Perform audits when required to aid with the quality management of suppliers. The successful candidate for the QA Officer will demonstrate: Have previous experience in a pharmaceutical or medical device environment. Clear understanding of GDP, in addition to GxP. Be able to analyse information and prepare technical reports. QA Quality Assurance GDP Good Distribution Practice QMS Quality Management System ISO 9001 CAPAs Deviations Change Controls Audits Quality Assurance Officer QAO
Apr 17, 2024
Full time
Walker Cole International is currently recruiting for a QA Officer on behalf of a Pharmaceutical company. As QA Officer, you will be responsible for: Updating the WDA documentation and maintaining the documentation. Update GDP and quality-related documentation and processes. Perform audits when required to aid with the quality management of suppliers. The successful candidate for the QA Officer will demonstrate: Have previous experience in a pharmaceutical or medical device environment. Clear understanding of GDP, in addition to GxP. Be able to analyse information and prepare technical reports. QA Quality Assurance GDP Good Distribution Practice QMS Quality Management System ISO 9001 CAPAs Deviations Change Controls Audits Quality Assurance Officer QAO
Petroplan is looking to recruit a Fire Station Officer to work for a major Oil and Gas client in one of their many Industrial Cities in Qatar. This will be a permanent staff role which is residential in country. The client will pay a full package per month for you and your family, everything is included. This is an exciting new opportunity to get global experience on your CV with excellent career growth. To obtain a visa in Qatar you will need EITHER a IFE Certificate OR a University Degree to apply for this role. You will need more than 15 years operational experience to apply also. For more information please apply today! About Petroplan Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual. Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines. In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual. Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.
Apr 15, 2024
Full time
Petroplan is looking to recruit a Fire Station Officer to work for a major Oil and Gas client in one of their many Industrial Cities in Qatar. This will be a permanent staff role which is residential in country. The client will pay a full package per month for you and your family, everything is included. This is an exciting new opportunity to get global experience on your CV with excellent career growth. To obtain a visa in Qatar you will need EITHER a IFE Certificate OR a University Degree to apply for this role. You will need more than 15 years operational experience to apply also. For more information please apply today! About Petroplan Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual. Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines. In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual. Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.
Description Our client is looking for someone who can provide an outstanding classroom and/or live online experience to their students, you ll inspire them to succeed and achieve excellent learning and assessment outcomes. You ll continuously build your knowledge, skills and capabilities, as well as contributing to building those of your colleagues, and you ll also help to continuously improve what we deliver to our customers, and how it is delivered. Must be fully qualified in ACCA,FCCA,CIMA,ICAEW,MCCA Main Duties: Maintain up to date technical and product knowledge Plan and prepare effectively for your courses, ensuring confidence with all relevant study materials Attend relevant face to face and online training and development courses Develop a teaching subject portfolio which meets the needs of the business (this will involve picking up new subjects/papers from time to time) Assist in the technical training and development of new tutors/tutors picking up new subject by sharing your technical and delivery expertise Contribute to the preparation for, and participate in, Ofsted and other inspections/audits as required, including completion of Self-Assessment reports Undergo teaching observations by staff as well as third party observers (eg. Ofsted , QAA, OFS, Client firms) from time to time Completion of a Level 5 teaching qualification within your first 18 months of employment Course delivery Deliver courses in accordance with product guidelines (eg timetables, breaks, session lengths, content, materials used) and to the required standards Utilise the latest classroom technologies for face-to-face and online courses Request and ensure we capture student feedback via our on-line surveys, and meet the specified feedback KPIs Respond to queries and provide support to students, ensuring availability and access at appropriate times Ensure that students have access to the correct study materials, liaising with the Student Provide additional content tailored to the needs of your classes e.g. question debriefs and topic tutorials Take ownership for all aspects of course delivery, liaising with other functions as required to ensure customer expectations are met Work with Student Experience to deliver an outstanding experience to students while in the teaching location For apprentices, address the skills and behaviours required alongside the technical knowledge Student outcomes Contribute to the online course level community boards and discussion forums delivered Guide and motivate students to help- them achieve excellent learning and exam outcomes Ensure students are aware of and access the Academic Support service as required Ensure timely submission of daily class register to the Student Experience team (by the lunchtime break) and report subsequent absentees Provide, via the established channels, constructive course and product feedback with regards to the content and materials being delivered Contribute to faculty bench work for other departments if and when required Promote products and initiatives (eg refer a friend) to students Pass on any potential business development leads to the Client Solutions team Occasional engagement/involvement with local accountancy body committees Possible occasional representation at events such as student district society meetings, annual institute member dinners, awards events, student society dinners, chamber of commerce events, school careers events Support other business development initiatives and activities as required (e.g. tender proposals, client meetings) You won t need prior teaching experience because our clients Tutor Academy will help you become an inspirational educator, but you will need to bring: Relevant professional accounting qualification (exam-qualified suffices for some qualifications) Ability to communicate and present with confidence, clarity and purpose Focus on quality and student outcomes Demonstrated passion and enthusiasm Team player and able to work collaboratively Excellent written skills Ability to build strong relationships and trust Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Apr 15, 2024
Full time
Description Our client is looking for someone who can provide an outstanding classroom and/or live online experience to their students, you ll inspire them to succeed and achieve excellent learning and assessment outcomes. You ll continuously build your knowledge, skills and capabilities, as well as contributing to building those of your colleagues, and you ll also help to continuously improve what we deliver to our customers, and how it is delivered. Must be fully qualified in ACCA,FCCA,CIMA,ICAEW,MCCA Main Duties: Maintain up to date technical and product knowledge Plan and prepare effectively for your courses, ensuring confidence with all relevant study materials Attend relevant face to face and online training and development courses Develop a teaching subject portfolio which meets the needs of the business (this will involve picking up new subjects/papers from time to time) Assist in the technical training and development of new tutors/tutors picking up new subject by sharing your technical and delivery expertise Contribute to the preparation for, and participate in, Ofsted and other inspections/audits as required, including completion of Self-Assessment reports Undergo teaching observations by staff as well as third party observers (eg. Ofsted , QAA, OFS, Client firms) from time to time Completion of a Level 5 teaching qualification within your first 18 months of employment Course delivery Deliver courses in accordance with product guidelines (eg timetables, breaks, session lengths, content, materials used) and to the required standards Utilise the latest classroom technologies for face-to-face and online courses Request and ensure we capture student feedback via our on-line surveys, and meet the specified feedback KPIs Respond to queries and provide support to students, ensuring availability and access at appropriate times Ensure that students have access to the correct study materials, liaising with the Student Provide additional content tailored to the needs of your classes e.g. question debriefs and topic tutorials Take ownership for all aspects of course delivery, liaising with other functions as required to ensure customer expectations are met Work with Student Experience to deliver an outstanding experience to students while in the teaching location For apprentices, address the skills and behaviours required alongside the technical knowledge Student outcomes Contribute to the online course level community boards and discussion forums delivered Guide and motivate students to help- them achieve excellent learning and exam outcomes Ensure students are aware of and access the Academic Support service as required Ensure timely submission of daily class register to the Student Experience team (by the lunchtime break) and report subsequent absentees Provide, via the established channels, constructive course and product feedback with regards to the content and materials being delivered Contribute to faculty bench work for other departments if and when required Promote products and initiatives (eg refer a friend) to students Pass on any potential business development leads to the Client Solutions team Occasional engagement/involvement with local accountancy body committees Possible occasional representation at events such as student district society meetings, annual institute member dinners, awards events, student society dinners, chamber of commerce events, school careers events Support other business development initiatives and activities as required (e.g. tender proposals, client meetings) You won t need prior teaching experience because our clients Tutor Academy will help you become an inspirational educator, but you will need to bring: Relevant professional accounting qualification (exam-qualified suffices for some qualifications) Ability to communicate and present with confidence, clarity and purpose Focus on quality and student outcomes Demonstrated passion and enthusiasm Team player and able to work collaboratively Excellent written skills Ability to build strong relationships and trust Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Description Our client is looking for someone who can provide an outstanding classroom and/or live online experience to their students, you ll inspire them to succeed and achieve excellent learning and assessment outcomes. You ll continuously build your knowledge, skills and capabilities, as well as contributing to building those of your colleagues, and you ll also help to continuously improve what we deliver to our customers, and how it is delivered. Must be fully qualified in ACCA,FCCA,CIMA,ICAEW,MCCA Main Duties: Maintain up to date technical and product knowledge Plan and prepare effectively for your courses, ensuring confidence with all relevant study materials Attend relevant face to face and online training and development courses Develop a teaching subject portfolio which meets the needs of the business (this will involve picking up new subjects/papers from time to time) Assist in the technical training and development of new tutors/tutors picking up new subject by sharing your technical and delivery expertise Contribute to the preparation for, and participate in, Ofsted and other inspections/audits as required, including completion of Self-Assessment reports Undergo teaching observations by staff as well as third party observers (eg. Ofsted , QAA, OFS, Client firms) from time to time Completion of a Level 5 teaching qualification within your first 18 months of employment Course delivery Deliver courses in accordance with product guidelines (eg timetables, breaks, session lengths, content, materials used) and to the required standards Utilise the latest classroom technologies for face-to-face and online courses Request and ensure we capture student feedback via our on-line surveys, and meet the specified feedback KPIs Respond to queries and provide support to students, ensuring availability and access at appropriate times Ensure that students have access to the correct study materials, liaising with the Student Provide additional content tailored to the needs of your classes e.g. question debriefs and topic tutorials Take ownership for all aspects of course delivery, liaising with other functions as required to ensure customer expectations are met Work with Student Experience to deliver an outstanding experience to students while in the teaching location For apprentices, address the skills and behaviours required alongside the technical knowledge Student outcomes Contribute to the online course level community boards and discussion forums delivered Guide and motivate students to help- them achieve excellent learning and exam outcomes Ensure students are aware of and access the Academic Support service as required Ensure timely submission of daily class register to the Student Experience team (by the lunchtime break) and report subsequent absentees Provide, via the established channels, constructive course and product feedback with regards to the content and materials being delivered Contribute to faculty bench work for other departments if and when required Promote products and initiatives (eg refer a friend) to students Pass on any potential business development leads to the Client Solutions team Occasional engagement/involvement with local accountancy body committees Possible occasional representation at events such as student district society meetings, annual institute member dinners, awards events, student society dinners, chamber of commerce events, school careers events Support other business development initiatives and activities as required (e.g. tender proposals, client meetings) You won t need prior teaching experience because our clients Tutor Academy will help you become an inspirational educator, but you will need to bring: Relevant professional accounting qualification (exam-qualified suffices for some qualifications) Ability to communicate and present with confidence, clarity and purpose Focus on quality and student outcomes Demonstrated passion and enthusiasm Team player and able to work collaboratively Excellent written skills Ability to build strong relationships and trust Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Apr 15, 2024
Full time
Description Our client is looking for someone who can provide an outstanding classroom and/or live online experience to their students, you ll inspire them to succeed and achieve excellent learning and assessment outcomes. You ll continuously build your knowledge, skills and capabilities, as well as contributing to building those of your colleagues, and you ll also help to continuously improve what we deliver to our customers, and how it is delivered. Must be fully qualified in ACCA,FCCA,CIMA,ICAEW,MCCA Main Duties: Maintain up to date technical and product knowledge Plan and prepare effectively for your courses, ensuring confidence with all relevant study materials Attend relevant face to face and online training and development courses Develop a teaching subject portfolio which meets the needs of the business (this will involve picking up new subjects/papers from time to time) Assist in the technical training and development of new tutors/tutors picking up new subject by sharing your technical and delivery expertise Contribute to the preparation for, and participate in, Ofsted and other inspections/audits as required, including completion of Self-Assessment reports Undergo teaching observations by staff as well as third party observers (eg. Ofsted , QAA, OFS, Client firms) from time to time Completion of a Level 5 teaching qualification within your first 18 months of employment Course delivery Deliver courses in accordance with product guidelines (eg timetables, breaks, session lengths, content, materials used) and to the required standards Utilise the latest classroom technologies for face-to-face and online courses Request and ensure we capture student feedback via our on-line surveys, and meet the specified feedback KPIs Respond to queries and provide support to students, ensuring availability and access at appropriate times Ensure that students have access to the correct study materials, liaising with the Student Provide additional content tailored to the needs of your classes e.g. question debriefs and topic tutorials Take ownership for all aspects of course delivery, liaising with other functions as required to ensure customer expectations are met Work with Student Experience to deliver an outstanding experience to students while in the teaching location For apprentices, address the skills and behaviours required alongside the technical knowledge Student outcomes Contribute to the online course level community boards and discussion forums delivered Guide and motivate students to help- them achieve excellent learning and exam outcomes Ensure students are aware of and access the Academic Support service as required Ensure timely submission of daily class register to the Student Experience team (by the lunchtime break) and report subsequent absentees Provide, via the established channels, constructive course and product feedback with regards to the content and materials being delivered Contribute to faculty bench work for other departments if and when required Promote products and initiatives (eg refer a friend) to students Pass on any potential business development leads to the Client Solutions team Occasional engagement/involvement with local accountancy body committees Possible occasional representation at events such as student district society meetings, annual institute member dinners, awards events, student society dinners, chamber of commerce events, school careers events Support other business development initiatives and activities as required (e.g. tender proposals, client meetings) You won t need prior teaching experience because our clients Tutor Academy will help you become an inspirational educator, but you will need to bring: Relevant professional accounting qualification (exam-qualified suffices for some qualifications) Ability to communicate and present with confidence, clarity and purpose Focus on quality and student outcomes Demonstrated passion and enthusiasm Team player and able to work collaboratively Excellent written skills Ability to build strong relationships and trust Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
QUALITY ASSURANCE OFFICER, Pharmaceutical FTC Location: WimslowType: 6 month fixed term contract Hours: Days (Monday - Friday), parking onsite Additional: 25 days holiday + BH, private medical, share options scheme, company pension Our Client a Biotech company is looking for an experienced QA Officer with a background in steriles. This is for a period of six months & supporting their Head of Quality with associated duties- hitting the ground running. The role:• Generation or review of SOPs and other documents (where applicable)• Providing support the customers and answering queries and product investigations• Coordinate and resolve immediate/urgent customer complaints, ensuring prompt responses/ resolution• Participate in the internal audit programme to ensure continued GMP compliance of all site activities• Utilise scientific resources in order to work on improving quality of products and services• To maintain personal training folder in an auditable state• Maintaining quality documentation system• Participate in quality improvement initiatives• Supporting in the process or maintaining and archiving documentation• Supporting and executing external audits where applicable• Supporting management when hosting regulatory audits• Working on executing and maintaining the QMS, including but not limited to:ØRisk AssessmentsØChange ControlsØCAPAsØDeviationsØComplaintsØRecallsØOOS/OOTThe Person:• Will have a Degree in a relevant- Scientific discipline • Will have good knowledge of GMP & experience in steriles is essential! • Experience in CAPA, Deviations, OOS, OOT, Internal auditing (preferred), Customer Complaints handling would be very advantageous • Strong IT skills (Microsoft applications)• Good interpersonal skills and strong written/ verbal report writing skills Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Apr 13, 2024
Full time
QUALITY ASSURANCE OFFICER, Pharmaceutical FTC Location: WimslowType: 6 month fixed term contract Hours: Days (Monday - Friday), parking onsite Additional: 25 days holiday + BH, private medical, share options scheme, company pension Our Client a Biotech company is looking for an experienced QA Officer with a background in steriles. This is for a period of six months & supporting their Head of Quality with associated duties- hitting the ground running. The role:• Generation or review of SOPs and other documents (where applicable)• Providing support the customers and answering queries and product investigations• Coordinate and resolve immediate/urgent customer complaints, ensuring prompt responses/ resolution• Participate in the internal audit programme to ensure continued GMP compliance of all site activities• Utilise scientific resources in order to work on improving quality of products and services• To maintain personal training folder in an auditable state• Maintaining quality documentation system• Participate in quality improvement initiatives• Supporting in the process or maintaining and archiving documentation• Supporting and executing external audits where applicable• Supporting management when hosting regulatory audits• Working on executing and maintaining the QMS, including but not limited to:ØRisk AssessmentsØChange ControlsØCAPAsØDeviationsØComplaintsØRecallsØOOS/OOTThe Person:• Will have a Degree in a relevant- Scientific discipline • Will have good knowledge of GMP & experience in steriles is essential! • Experience in CAPA, Deviations, OOS, OOT, Internal auditing (preferred), Customer Complaints handling would be very advantageous • Strong IT skills (Microsoft applications)• Good interpersonal skills and strong written/ verbal report writing skills Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
We are thrilled to offer a new exciting opportunity working with our client who are a toxicology contract testing laboratory supporting pharmaceutical companies, vaccine researchers and manufacturers, biopharmaceutical startups and their investors as well as chemical and agrochemical manufacturers in the essential work of ensuring their products meet regulatory safety requirements. Job Summary An exciting opportunity exists for an experienced and qualified professional to join our regulatory toxicology laboratory in Gosport, near Portsmouth, as Quality Assurance Officer. This is a permanent full-time role with the option of occasional working from home. As the company grows and the QMS develops there is a great opportunity to get involved with Quality Process design to improve existing procedures with regards to lean working. You will be joining an independent contract testing laboratory at a time of significant growth, with a dynamic team that combines impeccable scientific credentials with a passion for animal welfare and implementation of the 3 Rs. The role The Quality Assurance Officer will provide guidance and support to the operational side of the business to ensure governance, compliance, operational performance, and continuous improvement as the company grows its portfolio of testing and analysis services. You will work alongside our team of scientists and technicians in a non-laboratory role under the guidance of the Quality Assurance Manager to ensure our in vivo toxicological assays and tests meet accepted published guidelines or sponsors protocols and are carried out in compliance with GMP regulations as well as the policies and procedures of our internal Quality Management System (QMS). Responsibilities QA review of inspection of procedures, protocols, reports, CofAs, study plans and other data across our laboratory and animal facilities to ensure that reported results from our studies are complete and accurate Managing the Supplier Approval programme Supporting the execution of all aspects of the QMS. This includes Change Control documentation, investigation reports associated with non-conformances, deviations, complaints or out of specification results, CAPAs, data integrity reviews and associated process maps Supporting external regulatory and client audits and reporting on these Executing internal audits Providing support and advice to other departments and clients on all aspects of Quality and compliance Providing advice, supervision, and assistance in training to laboratory staff on Quality related issues Other related duties as required and/or assigned Requirements Experience working within a GMP or similar regulated industry Knowledge of Quality Management principles, tools, and methodologies Experience of auditing desired but not mandatory Previous QA experience desired but not mandatory Ability to work unsupervised and independently in the production of written reports, policies and protocols Excellent time management, accurate record keeping and computer literacy skills Strong communication skills and the ability to work effectively with stakeholders at various levels Benefits Auto enrolment pension scheme Life assurance Medical cash back scheme
Apr 13, 2024
Full time
We are thrilled to offer a new exciting opportunity working with our client who are a toxicology contract testing laboratory supporting pharmaceutical companies, vaccine researchers and manufacturers, biopharmaceutical startups and their investors as well as chemical and agrochemical manufacturers in the essential work of ensuring their products meet regulatory safety requirements. Job Summary An exciting opportunity exists for an experienced and qualified professional to join our regulatory toxicology laboratory in Gosport, near Portsmouth, as Quality Assurance Officer. This is a permanent full-time role with the option of occasional working from home. As the company grows and the QMS develops there is a great opportunity to get involved with Quality Process design to improve existing procedures with regards to lean working. You will be joining an independent contract testing laboratory at a time of significant growth, with a dynamic team that combines impeccable scientific credentials with a passion for animal welfare and implementation of the 3 Rs. The role The Quality Assurance Officer will provide guidance and support to the operational side of the business to ensure governance, compliance, operational performance, and continuous improvement as the company grows its portfolio of testing and analysis services. You will work alongside our team of scientists and technicians in a non-laboratory role under the guidance of the Quality Assurance Manager to ensure our in vivo toxicological assays and tests meet accepted published guidelines or sponsors protocols and are carried out in compliance with GMP regulations as well as the policies and procedures of our internal Quality Management System (QMS). Responsibilities QA review of inspection of procedures, protocols, reports, CofAs, study plans and other data across our laboratory and animal facilities to ensure that reported results from our studies are complete and accurate Managing the Supplier Approval programme Supporting the execution of all aspects of the QMS. This includes Change Control documentation, investigation reports associated with non-conformances, deviations, complaints or out of specification results, CAPAs, data integrity reviews and associated process maps Supporting external regulatory and client audits and reporting on these Executing internal audits Providing support and advice to other departments and clients on all aspects of Quality and compliance Providing advice, supervision, and assistance in training to laboratory staff on Quality related issues Other related duties as required and/or assigned Requirements Experience working within a GMP or similar regulated industry Knowledge of Quality Management principles, tools, and methodologies Experience of auditing desired but not mandatory Previous QA experience desired but not mandatory Ability to work unsupervised and independently in the production of written reports, policies and protocols Excellent time management, accurate record keeping and computer literacy skills Strong communication skills and the ability to work effectively with stakeholders at various levels Benefits Auto enrolment pension scheme Life assurance Medical cash back scheme
Morson are currently recruiting for a Liaison Officer / Administrator for a long term contract in the Wiltshire area coverage Marlborough and Swindon paying £18ph. Overall Purpose ? To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives. ? Develop strategies with the involvement of Clients / Resident s Associations / residents, ensuring the projects objectives are met. ? Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared. ? Experience and Knowledge of working on void refurbishment housing modernisations with a clear understanding of the public sector working environment. ? Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings. ? Managing the impact of the works on neighbouring residents, occupiers and users, at all times. ? Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. Expected to be able to think for themselves and be able to look for solutions to problems on their own in the first instance. They should be familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. The Administrator will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks. Key Activities Project Delivery TLO ? Ensuring that the needs of residents are taken into account during responsive repairs, kitchen, bathroom, rewire and heating refurbishments, construction and alteration work by conducting pre work survey. ? Communicate with tenants to maintain their awareness of progress. ? Arrange timely access. ? Manage a pro-active process to ensure complaints are recorded and resolved. ? Carry out customer satisfaction surveys. ? Liaise with client bodies and tenant s representative organisations. ? Liaise with 3rd parties, including but not limited to: Neighbours Occupiers / Users Building Control Officer HSE Inspectors Local Authority Environment Agency Statutory Authorities Clerk of Works/ Resident Engineer/ Client Project Manager Group Safety ? Involvement with Site Logistics, including, but not limited to: Health, Safety and Environmental Issues, training and inspections Those that have an impact with resident matters by adopting VINCI ethos of Step Up Safety through everyone s participation. Version 2 January 2017 Administration ? Management (internal and external of site) again to ensure client / resident satisfaction / relationships are maintained. ? Filing. ? Order stationary and maintain stocks ? Answering the phone / dealing with queries. ? Maintain RBS System (Purchase card) ? Materials sheets(For non RBS transactions) (GRN) ? Maintain holiday records for staff and tradesmen on allocated site. ? Create/edit purchase orders (Coins) ? Maintain plant register (Coins) ? On hire/off hire plant (Coins) ? Maintain monthly EPI report. ? Maintain monthly mileage and odomitor return. ? Maintain monthly vehicle return. ? Maintain monthly accident report. ? Maintain site waste management plan Data entry into Footprint . ? Maintain and produce planned schedules, make appointments and maintain associated spreadsheets. ? Maintain and complete weekly reports as required by Supervisor, Sector Manager and Client. ? Weekly operative s hour s allocation & reconciliation ? Timesheet return (Accounts) ? Dealing with new works orders and completions. ? Maintain full IT records as QA requirements. ? Deal with incoming post (external and internal). ? Produce letters / memos / faxes and other written forms of communication. ? Contribute to own self development using the PDP Process. ? Comply with QA procedures. Technical Excellence ? To be aware of and maintain an understanding of the contract documents, appropriate codes of practice, standards and specifications. ? Keep pace with technology and innovative achievements elsewhere. ? To implement the procedures detailed in the project quality plans and Method statements to ensure finished product is compliant with the contract documents. ? To correctly interpret information from drawings and specifications and transfer this to the sites residents when applicable. ? Optimise use of the company IT Systems, to improve efficiency and effectiveness of Project Delivery and bring added value to the business. ? To constantly review existing procedures and processes to put forward suggestions for improvement. ? To have a thorough understanding of safety, health and environmental risks and their controls to be able to implement and monitor the effectiveness of control measures on site. ? Understand and use the knowledge base within the company. Problem Solving ? To anticipate and resolve technical ambiguities/ problems. ? Assess problems and use all the resources available to develop solutions. ? Communicate problems upward and request support when necessary. ? Challenge traditional views and looks for improvements through adopting a new approach. People Management ? Lead and motivate the whole team Make it happen. ? Continually monitor and assess your colleague s performance advise and review good and bad performance regarding client matters. ? Actively encourage and promote a team approach with staff and suppliers to achieve the project objectives. ? Ensure that the skills within the team are effectively utilised for total client / resident satisfaction. ? Delegate responsibility to the lowest appropriate level to ensure that everyone contributes to their fullest. ? Manage relationships between colleagues and residents to ensure that good relationships are maintained. ? Remain emotionally detached from disputes and avoid creating conflict. Communication Skills ? Communicates effectively in both written and spoken form with clients, Residents, colleagues, suppliers and design consultants when applicable. ? Able to communicate with people at different levels. ? Able to chair meetings and write concise meeting minutes. ? Persuade and influence others to gain agreement to and acceptance of ideas. Commercial / Finance Skills ? Understand the financial implications of the methods and sequences of construction that are proposed and planned. ? Be aware commercially aware of the claims culture Knowledge Required ? Experience of working with Local Authority housing tenants & residents in multi-ethnic communities during works programmes. ? Will probably have 5(+) years of the relevant experience, a number of those year being spent in refurbishment projects ? Should have experience working with multidiscipline teams. Qualifications NVQ Level 3 or equivalent Technical Competencies IT Literate Word, Excel & bespoke systems (Coins an advantage) Behavioural Competencies Team Work Acts as a role model in demonstrating very effective team working both within immediate team and wider Vinci team. Plays an effective role as a member of the Vinci Team. Builds Effective Teams: Builds a strong team and encourages direct reports to do likewise reinforcing steps in that direction. Creates strong morale and team spirit. Communication Sharing Information: Communicates with clarity and impact to all levels of employees relating effectively to their needs. Credibility and Trust: Generates trust by openness, two way communications style and consistency. Demonstrates clear understanding of all relevant business issues which enhances credibility. Presence and Influence: Projects presence at Team meetings able to contribute with confidence. Able to deploy a range of influencing skills to deal with barriers/problem situations, drawing on personal experiences to make communications more affective. Please send CVs to (url removed)
Apr 12, 2024
Contractor
Morson are currently recruiting for a Liaison Officer / Administrator for a long term contract in the Wiltshire area coverage Marlborough and Swindon paying £18ph. Overall Purpose ? To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives. ? Develop strategies with the involvement of Clients / Resident s Associations / residents, ensuring the projects objectives are met. ? Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared. ? Experience and Knowledge of working on void refurbishment housing modernisations with a clear understanding of the public sector working environment. ? Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings. ? Managing the impact of the works on neighbouring residents, occupiers and users, at all times. ? Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. Expected to be able to think for themselves and be able to look for solutions to problems on their own in the first instance. They should be familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. The Administrator will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks. Key Activities Project Delivery TLO ? Ensuring that the needs of residents are taken into account during responsive repairs, kitchen, bathroom, rewire and heating refurbishments, construction and alteration work by conducting pre work survey. ? Communicate with tenants to maintain their awareness of progress. ? Arrange timely access. ? Manage a pro-active process to ensure complaints are recorded and resolved. ? Carry out customer satisfaction surveys. ? Liaise with client bodies and tenant s representative organisations. ? Liaise with 3rd parties, including but not limited to: Neighbours Occupiers / Users Building Control Officer HSE Inspectors Local Authority Environment Agency Statutory Authorities Clerk of Works/ Resident Engineer/ Client Project Manager Group Safety ? Involvement with Site Logistics, including, but not limited to: Health, Safety and Environmental Issues, training and inspections Those that have an impact with resident matters by adopting VINCI ethos of Step Up Safety through everyone s participation. Version 2 January 2017 Administration ? Management (internal and external of site) again to ensure client / resident satisfaction / relationships are maintained. ? Filing. ? Order stationary and maintain stocks ? Answering the phone / dealing with queries. ? Maintain RBS System (Purchase card) ? Materials sheets(For non RBS transactions) (GRN) ? Maintain holiday records for staff and tradesmen on allocated site. ? Create/edit purchase orders (Coins) ? Maintain plant register (Coins) ? On hire/off hire plant (Coins) ? Maintain monthly EPI report. ? Maintain monthly mileage and odomitor return. ? Maintain monthly vehicle return. ? Maintain monthly accident report. ? Maintain site waste management plan Data entry into Footprint . ? Maintain and produce planned schedules, make appointments and maintain associated spreadsheets. ? Maintain and complete weekly reports as required by Supervisor, Sector Manager and Client. ? Weekly operative s hour s allocation & reconciliation ? Timesheet return (Accounts) ? Dealing with new works orders and completions. ? Maintain full IT records as QA requirements. ? Deal with incoming post (external and internal). ? Produce letters / memos / faxes and other written forms of communication. ? Contribute to own self development using the PDP Process. ? Comply with QA procedures. Technical Excellence ? To be aware of and maintain an understanding of the contract documents, appropriate codes of practice, standards and specifications. ? Keep pace with technology and innovative achievements elsewhere. ? To implement the procedures detailed in the project quality plans and Method statements to ensure finished product is compliant with the contract documents. ? To correctly interpret information from drawings and specifications and transfer this to the sites residents when applicable. ? Optimise use of the company IT Systems, to improve efficiency and effectiveness of Project Delivery and bring added value to the business. ? To constantly review existing procedures and processes to put forward suggestions for improvement. ? To have a thorough understanding of safety, health and environmental risks and their controls to be able to implement and monitor the effectiveness of control measures on site. ? Understand and use the knowledge base within the company. Problem Solving ? To anticipate and resolve technical ambiguities/ problems. ? Assess problems and use all the resources available to develop solutions. ? Communicate problems upward and request support when necessary. ? Challenge traditional views and looks for improvements through adopting a new approach. People Management ? Lead and motivate the whole team Make it happen. ? Continually monitor and assess your colleague s performance advise and review good and bad performance regarding client matters. ? Actively encourage and promote a team approach with staff and suppliers to achieve the project objectives. ? Ensure that the skills within the team are effectively utilised for total client / resident satisfaction. ? Delegate responsibility to the lowest appropriate level to ensure that everyone contributes to their fullest. ? Manage relationships between colleagues and residents to ensure that good relationships are maintained. ? Remain emotionally detached from disputes and avoid creating conflict. Communication Skills ? Communicates effectively in both written and spoken form with clients, Residents, colleagues, suppliers and design consultants when applicable. ? Able to communicate with people at different levels. ? Able to chair meetings and write concise meeting minutes. ? Persuade and influence others to gain agreement to and acceptance of ideas. Commercial / Finance Skills ? Understand the financial implications of the methods and sequences of construction that are proposed and planned. ? Be aware commercially aware of the claims culture Knowledge Required ? Experience of working with Local Authority housing tenants & residents in multi-ethnic communities during works programmes. ? Will probably have 5(+) years of the relevant experience, a number of those year being spent in refurbishment projects ? Should have experience working with multidiscipline teams. Qualifications NVQ Level 3 or equivalent Technical Competencies IT Literate Word, Excel & bespoke systems (Coins an advantage) Behavioural Competencies Team Work Acts as a role model in demonstrating very effective team working both within immediate team and wider Vinci team. Plays an effective role as a member of the Vinci Team. Builds Effective Teams: Builds a strong team and encourages direct reports to do likewise reinforcing steps in that direction. Creates strong morale and team spirit. Communication Sharing Information: Communicates with clarity and impact to all levels of employees relating effectively to their needs. Credibility and Trust: Generates trust by openness, two way communications style and consistency. Demonstrates clear understanding of all relevant business issues which enhances credibility. Presence and Influence: Projects presence at Team meetings able to contribute with confidence. Able to deploy a range of influencing skills to deal with barriers/problem situations, drawing on personal experiences to make communications more affective. Please send CVs to (url removed)
Owlstone Medical s mission is to save 100,000 lives and $1.5 billion in healthcare costs. We want to change the way we currently diagnose and monitor serious disease; our vision is to become the global leader in the non-invasive detection of cancer, infectious disease, and inflammatory disease. As we develop our technology and detection capability, we are continually evolving the requirements of our Quality Management System within the business. We are therefore looking for a QA Officer to support the Quality Team Lead with the compliance of our QMS - Currently ISO9001:2015, specifically for OML s diagnostics development. Key Tasks / Accountabilities Support continuous improvements in the Quality Management System (QMS) and maintain compliance of Quality processes. Work with the Program/Project/ Department Managers and their teams to maintain all aspects of the QMS as we develop our diagnostic capability e.g. Change Controls, Non-Conformities, CAPAs, Customer Complaint. Provide support as required for notified bodies and client audits, as well as performing internal audits according to schedule. Perform desk-based, remote and on-site audits of sub-contractors and suppliers. Working with other QA staff, provide support to departments, e.g. report review and QA statements, as well as assisting in training of personnel on matters relating to the QMS. Maintain thorough knowledge and understanding of ISO standards requirements, regulatory expectations and guidance documents relevant to the work performed within the program. Support Quality department initiatives as required, as part of a multi-disciplinary team. Requirements Education and Training Degree level qualification within Life Sciences (or equivalent) Competencies / Requirements Essential Planning and Organising Self-Motivated and able to work independently when required Strong presentation, communication and influencing skills Pragmatic with a flexible approach and the ability to deal with changing priorities Ability to work in a dynamic environment Experience and Knowledge Suitable working knowledge within a Pharmaceutical/Medical Device QA department Working knowledge, within Pharmaceutical/Medical Device business) of GxP and Quality related regulations and standards Essential: ISO 9001, Essential: ISO 13485, ISO17025 Desirable: experience of FDA regulations and ICH requirements Desirable: experience of auditing Suppliers to ISO13485 Desirable: Regulatory experience including post market surveillance Experience of an Electronic Document Management System Experience of using an Electronic Quality Management System (ideally Q-Pulse) Experience in using Excel and PowerPoint Skills Good inter-personal and communication skills Good organisational and time management skills
Sep 24, 2022
Full time
Owlstone Medical s mission is to save 100,000 lives and $1.5 billion in healthcare costs. We want to change the way we currently diagnose and monitor serious disease; our vision is to become the global leader in the non-invasive detection of cancer, infectious disease, and inflammatory disease. As we develop our technology and detection capability, we are continually evolving the requirements of our Quality Management System within the business. We are therefore looking for a QA Officer to support the Quality Team Lead with the compliance of our QMS - Currently ISO9001:2015, specifically for OML s diagnostics development. Key Tasks / Accountabilities Support continuous improvements in the Quality Management System (QMS) and maintain compliance of Quality processes. Work with the Program/Project/ Department Managers and their teams to maintain all aspects of the QMS as we develop our diagnostic capability e.g. Change Controls, Non-Conformities, CAPAs, Customer Complaint. Provide support as required for notified bodies and client audits, as well as performing internal audits according to schedule. Perform desk-based, remote and on-site audits of sub-contractors and suppliers. Working with other QA staff, provide support to departments, e.g. report review and QA statements, as well as assisting in training of personnel on matters relating to the QMS. Maintain thorough knowledge and understanding of ISO standards requirements, regulatory expectations and guidance documents relevant to the work performed within the program. Support Quality department initiatives as required, as part of a multi-disciplinary team. Requirements Education and Training Degree level qualification within Life Sciences (or equivalent) Competencies / Requirements Essential Planning and Organising Self-Motivated and able to work independently when required Strong presentation, communication and influencing skills Pragmatic with a flexible approach and the ability to deal with changing priorities Ability to work in a dynamic environment Experience and Knowledge Suitable working knowledge within a Pharmaceutical/Medical Device QA department Working knowledge, within Pharmaceutical/Medical Device business) of GxP and Quality related regulations and standards Essential: ISO 9001, Essential: ISO 13485, ISO17025 Desirable: experience of FDA regulations and ICH requirements Desirable: experience of auditing Suppliers to ISO13485 Desirable: Regulatory experience including post market surveillance Experience of an Electronic Document Management System Experience of using an Electronic Quality Management System (ideally Q-Pulse) Experience in using Excel and PowerPoint Skills Good inter-personal and communication skills Good organisational and time management skills
The Scottish Qualifications Authority is Scotland's national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world. We are looking for an Operations Officers to work within Operations directorate in the Events Management team with responsibility for planning, delivering and servicing over 2,000 meetings and events annually. We are seeking highly motivated and committed individuals to join our dynamic team. The successful candidates will be required to support and lead all operational activities and projects to ensure they are run smoothly and efficiently. Reporting directly to the Operations Managers you will provide leadership, management, training and supervision within the Business Area and be expected to: ensure that team members adhere to standard operating procedures in the delivery of service within Events Planning, Servicing and Venues operations; ensure that all operations staff are trained and adhere to standards; create, maintain and develop effective working relationships with internal and external stakeholders; Additionally you must be able to demonstrate the following skills and experience: Excellent/Advanced MS software knowledge and / or experience (Word, Excel, Project and Visio). Ability to create and manage data. Good verbal and written communication skills. Applicants, as a minimum, should be educated to SCQF Level 8 or be able to demonstrate direct relevant experience for this role. Also, role model the behaviours associated with SQA's values (Trusted, Progressive and Enabling) in order to develop and sustain a productive and positive culture. Candidates are expected to be flexible in terms of working hours as flexible working patterns may be required during busy periods of the year. A full driving license is essential SQA offer a fantastic benefits package in return for your talent. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday. If you think you've got the skills, knowledge and experience required to succeed in this exciting opportunity please apply below. SQA welcomes applications from every section of the community. SQA has a Gaelic Language Plan and is committed to its purpose. Tha Plana Gàidhlig aig SQA agus tha sinn a' creidsinn gu h-àrachdach agus na h-amasan a tha air cur a-mach sa Phlana Nàiseanta don Ghàidhlig. We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post.
Sep 23, 2022
Full time
The Scottish Qualifications Authority is Scotland's national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world. We are looking for an Operations Officers to work within Operations directorate in the Events Management team with responsibility for planning, delivering and servicing over 2,000 meetings and events annually. We are seeking highly motivated and committed individuals to join our dynamic team. The successful candidates will be required to support and lead all operational activities and projects to ensure they are run smoothly and efficiently. Reporting directly to the Operations Managers you will provide leadership, management, training and supervision within the Business Area and be expected to: ensure that team members adhere to standard operating procedures in the delivery of service within Events Planning, Servicing and Venues operations; ensure that all operations staff are trained and adhere to standards; create, maintain and develop effective working relationships with internal and external stakeholders; Additionally you must be able to demonstrate the following skills and experience: Excellent/Advanced MS software knowledge and / or experience (Word, Excel, Project and Visio). Ability to create and manage data. Good verbal and written communication skills. Applicants, as a minimum, should be educated to SCQF Level 8 or be able to demonstrate direct relevant experience for this role. Also, role model the behaviours associated with SQA's values (Trusted, Progressive and Enabling) in order to develop and sustain a productive and positive culture. Candidates are expected to be flexible in terms of working hours as flexible working patterns may be required during busy periods of the year. A full driving license is essential SQA offer a fantastic benefits package in return for your talent. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday. If you think you've got the skills, knowledge and experience required to succeed in this exciting opportunity please apply below. SQA welcomes applications from every section of the community. SQA has a Gaelic Language Plan and is committed to its purpose. Tha Plana Gàidhlig aig SQA agus tha sinn a' creidsinn gu h-àrachdach agus na h-amasan a tha air cur a-mach sa Phlana Nàiseanta don Ghàidhlig. We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post.
Pharmaceutical Manufacturer requires a QA Officer for its Hertfordshire based manufacturing facility. About the role: To help administer the Quality Management Systems. The role holder will conduct batch release, deviations investigations, change controls and other quality documents to the requirements of EU GMP, BRC Food Safety Standard Issue 8 and other applicable territories regulations. The role holder will assist in organisation of workload within the QA Department to support the right first-time manufacture, testing, reporting and release of pharmaceuticals and food and beverage products. Skills and experience: Minimum 2 years' experience in QA role in a heavily regulated GMP environment, preferably pharmaceutical or food and beverage. Scientific degree or relevant experience. Significant batch release experience. QMS, HACCP, Validation and Food Safety experience desirable. Ability to read, write and follow written/verbal instructions. Good communication skills, and ability to write reports.
Feb 22, 2022
Full time
Pharmaceutical Manufacturer requires a QA Officer for its Hertfordshire based manufacturing facility. About the role: To help administer the Quality Management Systems. The role holder will conduct batch release, deviations investigations, change controls and other quality documents to the requirements of EU GMP, BRC Food Safety Standard Issue 8 and other applicable territories regulations. The role holder will assist in organisation of workload within the QA Department to support the right first-time manufacture, testing, reporting and release of pharmaceuticals and food and beverage products. Skills and experience: Minimum 2 years' experience in QA role in a heavily regulated GMP environment, preferably pharmaceutical or food and beverage. Scientific degree or relevant experience. Significant batch release experience. QMS, HACCP, Validation and Food Safety experience desirable. Ability to read, write and follow written/verbal instructions. Good communication skills, and ability to write reports.
Senior QA Officer - (Pharmaceuticals) This brand new Senior QA Officer opportunity has arisen for a well-established, global Pharmaceutical company in Surrey. You will be responsible for assisting with the maintenance of an effective Pharmaceutical Quality Management System (QMS) to support the MIA and WDA(H) and ensure compliance with the requirements of EU GMP and GDP Key Responsibilities: Assist the QA Manager in the roll out and maintenance of an effective training programme Manage the new customer validation process and ongoing bona fide checks. Work with Supply Chain and the third party warehouse(s) to support the market release process for inbound deliveries. Perform GxP internal audits of facilities, systems, manufacturing process and generate internal audit reports Key Requirements: A degree in science (preferably a life science), with record of proven success in supporting a compliant QMS to support both a WDA(H) and MIA in the UK. Additional experience in the pharmaceuticals industry in a related field is an advantage, in particular a knowledge of the EU Guidelines on GMP and GDP and experience of managing a QMS. Ability to manage multi-functional projects, and to assess detailed scientific information from a variety of disciplines. Extensive experience of Quality Events, Deviation, CAPA and Change Control management. If this Senior QA Officer opportunity in Surrey looks like it could be the next exciting step in your career, please get in touch ASAP! Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Jan 04, 2022
Full time
Senior QA Officer - (Pharmaceuticals) This brand new Senior QA Officer opportunity has arisen for a well-established, global Pharmaceutical company in Surrey. You will be responsible for assisting with the maintenance of an effective Pharmaceutical Quality Management System (QMS) to support the MIA and WDA(H) and ensure compliance with the requirements of EU GMP and GDP Key Responsibilities: Assist the QA Manager in the roll out and maintenance of an effective training programme Manage the new customer validation process and ongoing bona fide checks. Work with Supply Chain and the third party warehouse(s) to support the market release process for inbound deliveries. Perform GxP internal audits of facilities, systems, manufacturing process and generate internal audit reports Key Requirements: A degree in science (preferably a life science), with record of proven success in supporting a compliant QMS to support both a WDA(H) and MIA in the UK. Additional experience in the pharmaceuticals industry in a related field is an advantage, in particular a knowledge of the EU Guidelines on GMP and GDP and experience of managing a QMS. Ability to manage multi-functional projects, and to assess detailed scientific information from a variety of disciplines. Extensive experience of Quality Events, Deviation, CAPA and Change Control management. If this Senior QA Officer opportunity in Surrey looks like it could be the next exciting step in your career, please get in touch ASAP! Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Role Overview We are currently looking for a QA Officer or Senior QA Officer to join a growing pharmaceutical manufacturing company based in Staffordshire. As the (senior) QA Officer you will work alongside a team of quality professionals supporting the QA manager with deviations, root cause analysis, product rejection and recording any non-conformances. Duties and Responsibilities You will investigate and respond to customer complaints. You will support the QA manager in quality operations and resolve any issues when required. You will promote root cause analysis and use risk management tools to resolve issues. You will support change controls and ensure all changes are properly assessed and implemented. As the (senior) QA Officer you will identify containment actions, corrective and preventative actions. Experience and Education A degree or masters in a relevant scientific discipline. Proven industry experience working in pharmaceutical manufacturing GMP setting. A good understanding of CAPAs, deviations, change controls, non-conformances. Pharmaceutical | Quality Assurance |QA | Manufacturing | GMP | MHRA | FDA Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Jan 04, 2022
Full time
Role Overview We are currently looking for a QA Officer or Senior QA Officer to join a growing pharmaceutical manufacturing company based in Staffordshire. As the (senior) QA Officer you will work alongside a team of quality professionals supporting the QA manager with deviations, root cause analysis, product rejection and recording any non-conformances. Duties and Responsibilities You will investigate and respond to customer complaints. You will support the QA manager in quality operations and resolve any issues when required. You will promote root cause analysis and use risk management tools to resolve issues. You will support change controls and ensure all changes are properly assessed and implemented. As the (senior) QA Officer you will identify containment actions, corrective and preventative actions. Experience and Education A degree or masters in a relevant scientific discipline. Proven industry experience working in pharmaceutical manufacturing GMP setting. A good understanding of CAPAs, deviations, change controls, non-conformances. Pharmaceutical | Quality Assurance |QA | Manufacturing | GMP | MHRA | FDA Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Our client is looking for a Health and Safety, QHSE Advisor to join their team based in Wroxham. We invite candidates with experience in the maintenance of ISO Standards 9001 Quality, 45001 Health and Safety and 18001 Environment for the company, and be able to present evidence of our standards at an external audit with the DNV on an annual basis, and some experience in managing facilities for a small office-based company. This is a full-time role with approximately 2 days dedicated to the QHSE Advisor role, and the rest to helping with other operational and facilities administration. This is a varied administrator role within a small team which will require a flexible approach. Ideally the successful candidate will have a Nebosh Certificate in Occupational Health & Safety and an Internal Auditor training certificate (however, as long as the candidate has a working knowledge in the necessary area, we will sponsor the formal training as required); have good experience with Microsoft Office, and particularly good spreadsheeting skills; have the confidence to develop Quality and QHSE communications with Clients, Suppliers and Sub-Contractors. Previous experience of working within the oilfield industry is an advantage but not essential. It is a good opportunity for someone who wishes to increase their experience in Quality, Health and Safety Management, or step back from a more demanding role and work for a smaller company. Key Areas • Accident and Incident Reporting • Risk Identification Reporting (Near misses) • Non-Conformance Reporting • Risk Assessments • Keep abreast of new QHSE Legislation • Lead Audit Program - Internal/External • Maintain an annual internal Audit Planner to ensure all tasks are conducted in a timely manner • Conduct Integrated Management Review Meetings • Maintain Document Control System • Develop Quality and QHSE communications with Clients, Suppliers and Sub-Contractors • Key Performance Indicators (KPI) and analysis • Annual QHSE Objectives • Manage Office Facilities (ie contracts for energy, telephones, security, PAT, maintenance, etc), including cost control • Manage Contractor competence, training and compliance certification and record in a database. • Supplier evaluation questionnaire monitoring • Environmental Management within the Company - maintain waste disposal records and duty of care • Managing third party contractors - permit to work • Create and distribute company newsletters • SQA Administrator for Group Competency Scheme • Website and database administration and maintenance
Dec 09, 2021
Full time
Our client is looking for a Health and Safety, QHSE Advisor to join their team based in Wroxham. We invite candidates with experience in the maintenance of ISO Standards 9001 Quality, 45001 Health and Safety and 18001 Environment for the company, and be able to present evidence of our standards at an external audit with the DNV on an annual basis, and some experience in managing facilities for a small office-based company. This is a full-time role with approximately 2 days dedicated to the QHSE Advisor role, and the rest to helping with other operational and facilities administration. This is a varied administrator role within a small team which will require a flexible approach. Ideally the successful candidate will have a Nebosh Certificate in Occupational Health & Safety and an Internal Auditor training certificate (however, as long as the candidate has a working knowledge in the necessary area, we will sponsor the formal training as required); have good experience with Microsoft Office, and particularly good spreadsheeting skills; have the confidence to develop Quality and QHSE communications with Clients, Suppliers and Sub-Contractors. Previous experience of working within the oilfield industry is an advantage but not essential. It is a good opportunity for someone who wishes to increase their experience in Quality, Health and Safety Management, or step back from a more demanding role and work for a smaller company. Key Areas • Accident and Incident Reporting • Risk Identification Reporting (Near misses) • Non-Conformance Reporting • Risk Assessments • Keep abreast of new QHSE Legislation • Lead Audit Program - Internal/External • Maintain an annual internal Audit Planner to ensure all tasks are conducted in a timely manner • Conduct Integrated Management Review Meetings • Maintain Document Control System • Develop Quality and QHSE communications with Clients, Suppliers and Sub-Contractors • Key Performance Indicators (KPI) and analysis • Annual QHSE Objectives • Manage Office Facilities (ie contracts for energy, telephones, security, PAT, maintenance, etc), including cost control • Manage Contractor competence, training and compliance certification and record in a database. • Supplier evaluation questionnaire monitoring • Environmental Management within the Company - maintain waste disposal records and duty of care • Managing third party contractors - permit to work • Create and distribute company newsletters • SQA Administrator for Group Competency Scheme • Website and database administration and maintenance
My client is a leading purchaser of non performing loans from reputable financial institutions who works with their customers to assist them in resolving and delivering solutions in an affordable way operating within a highly focused and ethical code of conduct. The purpose of this role is to assist management in certain aspects of on-boarding material vendors across the company's European operations, which includes supporting multiple departments and business lines to meet the required standards and ensuring risks are comprehensively assessed and managed. the successful candidate will also be responsible for providing an ongoing oversight of vendors, working to a planned risk assessment program and conducting on-site audit visits where appropriate. Your duties and responsibilities would include Processing intake forms from the business line vendor relationship owners (VRO) based on operational risk to the business. Work independently with vendors in the due diligence process, ensuring all required documentation is received, reviewed and assessed in accordance with established department standards and within allotted time frames. Compile vendor risk assessment reports for each vendor, highlighting any deficiencies identified during the due diligence process. Conduct vendor risk assessment. Draft recommendations and regulatory findings for management. Partner with local compliance teams to conduct risk assessments and communicate with the VRO. Identify any required vendor remediation in collaboration with the VRO. Ensure compliance and regulatory requirements for third party oversight are in accordance with seller, local and European requirements. Your background and experience will include: 2+ years of experience in any of the following areas - vendor risk assessment, bank auditing or QA testing. Excellent analytical skills using tools such as Microsoft Excel. Excellent presentation, written and verbal communication skills. Proficient in organization, planning and project management. Ability to work in a fast paced environment where timeliness, multi-tasking, attention to detail and organisation is key. Ability to work independently as well as in a team. Ability to read and comprehend laws, regulations and other legal documents. Experience writing policies and procedures for processes associated with on-boarding and oversight, including form development and process flows preferred. TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
Nov 09, 2021
Full time
My client is a leading purchaser of non performing loans from reputable financial institutions who works with their customers to assist them in resolving and delivering solutions in an affordable way operating within a highly focused and ethical code of conduct. The purpose of this role is to assist management in certain aspects of on-boarding material vendors across the company's European operations, which includes supporting multiple departments and business lines to meet the required standards and ensuring risks are comprehensively assessed and managed. the successful candidate will also be responsible for providing an ongoing oversight of vendors, working to a planned risk assessment program and conducting on-site audit visits where appropriate. Your duties and responsibilities would include Processing intake forms from the business line vendor relationship owners (VRO) based on operational risk to the business. Work independently with vendors in the due diligence process, ensuring all required documentation is received, reviewed and assessed in accordance with established department standards and within allotted time frames. Compile vendor risk assessment reports for each vendor, highlighting any deficiencies identified during the due diligence process. Conduct vendor risk assessment. Draft recommendations and regulatory findings for management. Partner with local compliance teams to conduct risk assessments and communicate with the VRO. Identify any required vendor remediation in collaboration with the VRO. Ensure compliance and regulatory requirements for third party oversight are in accordance with seller, local and European requirements. Your background and experience will include: 2+ years of experience in any of the following areas - vendor risk assessment, bank auditing or QA testing. Excellent analytical skills using tools such as Microsoft Excel. Excellent presentation, written and verbal communication skills. Proficient in organization, planning and project management. Ability to work in a fast paced environment where timeliness, multi-tasking, attention to detail and organisation is key. Ability to work independently as well as in a team. Ability to read and comprehend laws, regulations and other legal documents. Experience writing policies and procedures for processes associated with on-boarding and oversight, including form development and process flows preferred. TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.