Strategic Procurement Manager Band 7 £160 to £202 per day depending on experience Cobalt PS have partnered with an NHS trust in Midlands for a 12 month interim contract. The ideal candidate will have and have worked previously within NHS organisation or another public sector organisation at a similar level in Procurement The trust offers some hybrid working but must be based on site for 3 days per week Job Summary Responsible for defining the approach and leading delivery of strategic procurement and routine purchasing to the customer base, ensuring compliance with EU legislation, UK Law and Trust Standing Financial Instructions. To be responsible for the efficient and effective delivery of Procurement Services to the total customer base in order to meet needs, maximise value for money opportunities and improve procurement related process efficiencies. To develop best practice procurement strategies for the department, ensuring effective implementation and measurement of delivery. To work closely with the Procurement Operations Manager, Capital Contract Manager, Deputy Director of Procurement & Head of Procurement to ensure overall co-ordination and achievement of the Integrated Supplies and Procurement Department Business Plan, Strategy and objectives Cobalt PS exists to connect the best public sector talent with public sector organisations including NHS contracting authorities, local government, and universities, as well as other not-for-profit organisations. Alternatively, if you have a friend or colleague who would be interested in this role, we do offer a referral scheme for successful candidates. If this role isn't the right for you, we have a wide range of specific roles within the HR, Finance, and accounting sector. Please get in touch with Eden Kendall /
Apr 18, 2024
Full time
Strategic Procurement Manager Band 7 £160 to £202 per day depending on experience Cobalt PS have partnered with an NHS trust in Midlands for a 12 month interim contract. The ideal candidate will have and have worked previously within NHS organisation or another public sector organisation at a similar level in Procurement The trust offers some hybrid working but must be based on site for 3 days per week Job Summary Responsible for defining the approach and leading delivery of strategic procurement and routine purchasing to the customer base, ensuring compliance with EU legislation, UK Law and Trust Standing Financial Instructions. To be responsible for the efficient and effective delivery of Procurement Services to the total customer base in order to meet needs, maximise value for money opportunities and improve procurement related process efficiencies. To develop best practice procurement strategies for the department, ensuring effective implementation and measurement of delivery. To work closely with the Procurement Operations Manager, Capital Contract Manager, Deputy Director of Procurement & Head of Procurement to ensure overall co-ordination and achievement of the Integrated Supplies and Procurement Department Business Plan, Strategy and objectives Cobalt PS exists to connect the best public sector talent with public sector organisations including NHS contracting authorities, local government, and universities, as well as other not-for-profit organisations. Alternatively, if you have a friend or colleague who would be interested in this role, we do offer a referral scheme for successful candidates. If this role isn't the right for you, we have a wide range of specific roles within the HR, Finance, and accounting sector. Please get in touch with Eden Kendall /
Leaders In Care Recruitment Ltd
Stoke-on-trent, Staffordshire
Work as Deputy Nurse Manager for a large, private healthcare group with a passion for excellence. We are looking to recruit a Deputy Home Manager, to work within a nursing, dementia and residential home in Stoke-on-Trent. The Home is rated as Good in all areas with the CQC. We are looking for an experienced RGN, RNLD or RMN Registered Nurse, to work as Deputy Home Manager, and the role will includ click apply for full job details
Apr 18, 2024
Full time
Work as Deputy Nurse Manager for a large, private healthcare group with a passion for excellence. We are looking to recruit a Deputy Home Manager, to work within a nursing, dementia and residential home in Stoke-on-Trent. The Home is rated as Good in all areas with the CQC. We are looking for an experienced RGN, RNLD or RMN Registered Nurse, to work as Deputy Home Manager, and the role will includ click apply for full job details
Horizon Care and Education
Stoke-on-trent, Staffordshire
Bright Futures, Inspired By You. We are a dedicated team committed to providing a safe, nurturing, and supportive environment for young people. Our focus is on promoting their well-being, helping them achieve their potential, and ensuring their voices are heard. As part of our journey, we're seeking a Deputy Manager to join us in upholding our standards of care, fostering growth, and inspiring positive change. Responsibilities: Team Leadership and Management: Act as the Manager's support, ensuring the home aligns with our values and standards in their absence. Provide guidance and leadership to the team, aiding in their professional development and individual growth. Oversee colleague management, including appraisals, supervision, and training adherence. Manage health and safety protocols, risk assessments, and ensure all necessary training is completed. Also the role will include: Financial Management Environment Management: Quality Assurance: Professional Care Practice: . Qualifications and Experience: We require a Level 3 in Children and Young Peoples Workforce qualification for this role. You will need at least 1 years' experience of Senior Support Work in a Childrens Residential setting. Skills and Attributes: Strong leadership and team management skills Excellent communication and interpersonal abilities Sound decision-making and problem-solving capabilities Commitment to safeguarding and promoting well-being Benefits: Real Living Wage employer Competitive pay rates Christmas bonus Blue Light Card Colleague referral scheme with cash rewards - earn up to 2500 per referral! Financial wellbeing service Life Assurance Option to buy and sell up to 5 days annual leave. Tastecard - spectacular savings on dining, pizza, cinema tickets, supermarkets, and UK attractions! Opportunity to progress in your career through our Education Academy, and ongoing training and professional development. Comprehensive and tailored induction programme including face-to-face training, online modules, shadowing, and local induction period. Face-to-face therapeutic training and support for all colleagues via our SHINE programme. Access to a wide range of free online courses for all colleagues on a variety of topics Employee assistance programme - free, confidential support. Community and wellbeing - Your wellbeing matters to us, and we are committed to ensuring you get all the support you need to feel good about what you do. We're in this together. Supportive management and senior leaders. High quality CPD opportunities. Free eye checks. If you're passionate about making a difference in the lives of young people, fostering a supportive environment, and leading a dedicated team, we'd love to hear from you. INDRes
Apr 16, 2024
Full time
Bright Futures, Inspired By You. We are a dedicated team committed to providing a safe, nurturing, and supportive environment for young people. Our focus is on promoting their well-being, helping them achieve their potential, and ensuring their voices are heard. As part of our journey, we're seeking a Deputy Manager to join us in upholding our standards of care, fostering growth, and inspiring positive change. Responsibilities: Team Leadership and Management: Act as the Manager's support, ensuring the home aligns with our values and standards in their absence. Provide guidance and leadership to the team, aiding in their professional development and individual growth. Oversee colleague management, including appraisals, supervision, and training adherence. Manage health and safety protocols, risk assessments, and ensure all necessary training is completed. Also the role will include: Financial Management Environment Management: Quality Assurance: Professional Care Practice: . Qualifications and Experience: We require a Level 3 in Children and Young Peoples Workforce qualification for this role. You will need at least 1 years' experience of Senior Support Work in a Childrens Residential setting. Skills and Attributes: Strong leadership and team management skills Excellent communication and interpersonal abilities Sound decision-making and problem-solving capabilities Commitment to safeguarding and promoting well-being Benefits: Real Living Wage employer Competitive pay rates Christmas bonus Blue Light Card Colleague referral scheme with cash rewards - earn up to 2500 per referral! Financial wellbeing service Life Assurance Option to buy and sell up to 5 days annual leave. Tastecard - spectacular savings on dining, pizza, cinema tickets, supermarkets, and UK attractions! Opportunity to progress in your career through our Education Academy, and ongoing training and professional development. Comprehensive and tailored induction programme including face-to-face training, online modules, shadowing, and local induction period. Face-to-face therapeutic training and support for all colleagues via our SHINE programme. Access to a wide range of free online courses for all colleagues on a variety of topics Employee assistance programme - free, confidential support. Community and wellbeing - Your wellbeing matters to us, and we are committed to ensuring you get all the support you need to feel good about what you do. We're in this together. Supportive management and senior leaders. High quality CPD opportunities. Free eye checks. If you're passionate about making a difference in the lives of young people, fostering a supportive environment, and leading a dedicated team, we'd love to hear from you. INDRes
In this incredibly varied role, you'll help manage a store that's better and more successful than ever before. You'll take real pride in maximising sales, ensuring great customer service, minimising costs and optimising operational efficiency. There's real responsibility too. In the absence of the Store Manager and Assistant Store Manager, you'll be fully in charge of the store, gaining valuable experience to help you take your next step in management. It means you'll tackle everything from ordering stock to training employees, and from checking product displays to delivering sales targets. It feels great to be part of a business that does things its own way and achieves fantastic results while doing so.
Apr 15, 2024
Full time
In this incredibly varied role, you'll help manage a store that's better and more successful than ever before. You'll take real pride in maximising sales, ensuring great customer service, minimising costs and optimising operational efficiency. There's real responsibility too. In the absence of the Store Manager and Assistant Store Manager, you'll be fully in charge of the store, gaining valuable experience to help you take your next step in management. It means you'll tackle everything from ordering stock to training employees, and from checking product displays to delivering sales targets. It feels great to be part of a business that does things its own way and achieves fantastic results while doing so.
Summary £14.00 up to £14.50 per hour - This isn't clocking in and clocking out. This is helping us run like clockwork. Internally this role will be called Shift Manager 30 hour contract Our Shift Managers keep our stores running like clockwork. From motivating the team and delegating tasks, to rolling up their sleeves and getting stuck in, our Shift Managers help us to maintain our high standards every day. They support our Store Managers and Deputy Store Managers and take full responsibility for the shop floor when running a shift. You will help satisfy customers and be the crucial difference in ensuring your store meets its targets. It's fast paced, and can be tough, but you'll see the rewards from putting in the hard work. Join us and be part of an internationally-recognised growing brand. Choose us to progress your career and we'll give you the responsibility to prove yourself as a leader. Find out more below and apply for a career a Lidl less ordinary. Once your application has been reviewed if it matches to the requirements of the role someone from the recruitment team will get in touch to chat about your application. The process will include a telephone interview and face-to-face selection event. We look forward to receiving your application. What you'll do Lead and motivate your team, in accordance with our Leadership and Company Principles Create an environment where your colleagues can do their best work Delegate tasks and solve problems swiftly Lead your store in the absence of the Store Manager and Deputy Store Manager, taking responsibility for day-to-day operations including the monitoring of store figures Keep on top of freshness, inventory and stock management, and cash processes to ensure shifts run smoothly Keep everything tidy and clean, on the shop floor and behind the scenes Ensuring and providing excellent customer service throughout the store What you'll need Experience of leading a sizable team to achieve targets in a fast-paced environment The ability to effectively delegate tasks and motivate a team A customer-focused manner, remaining level-headed in any situation Willingness to work as a key part of the store team, completing daily tasks on every shift A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're delighted to offer a competitive hourly rate, with 30-35 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Apr 15, 2024
Full time
Summary £14.00 up to £14.50 per hour - This isn't clocking in and clocking out. This is helping us run like clockwork. Internally this role will be called Shift Manager 30 hour contract Our Shift Managers keep our stores running like clockwork. From motivating the team and delegating tasks, to rolling up their sleeves and getting stuck in, our Shift Managers help us to maintain our high standards every day. They support our Store Managers and Deputy Store Managers and take full responsibility for the shop floor when running a shift. You will help satisfy customers and be the crucial difference in ensuring your store meets its targets. It's fast paced, and can be tough, but you'll see the rewards from putting in the hard work. Join us and be part of an internationally-recognised growing brand. Choose us to progress your career and we'll give you the responsibility to prove yourself as a leader. Find out more below and apply for a career a Lidl less ordinary. Once your application has been reviewed if it matches to the requirements of the role someone from the recruitment team will get in touch to chat about your application. The process will include a telephone interview and face-to-face selection event. We look forward to receiving your application. What you'll do Lead and motivate your team, in accordance with our Leadership and Company Principles Create an environment where your colleagues can do their best work Delegate tasks and solve problems swiftly Lead your store in the absence of the Store Manager and Deputy Store Manager, taking responsibility for day-to-day operations including the monitoring of store figures Keep on top of freshness, inventory and stock management, and cash processes to ensure shifts run smoothly Keep everything tidy and clean, on the shop floor and behind the scenes Ensuring and providing excellent customer service throughout the store What you'll need Experience of leading a sizable team to achieve targets in a fast-paced environment The ability to effectively delegate tasks and motivate a team A customer-focused manner, remaining level-headed in any situation Willingness to work as a key part of the store team, completing daily tasks on every shift A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're delighted to offer a competitive hourly rate, with 30-35 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
LD Children's home - Team Leader Needed Your new company This is a newly opened LD and PD home in Walsall. The home currently has one young person at the moment, with a second due to move in in the coming weeks and with a maximum capacity of 6 beds, they hope to continuing growing both the number of young people they support and their staffing team. Having visited the home myself, it is clear that the Registered Manager and Deputy Manager have been skilful in creating a homely feel, wanting the young people in their care to feel like they are at home. Their current staff team come from a range of backgrounds and have a range of different types of experience, but work together well, supporting each other and sharing ideas to create a happy home. Your new role They are looking for a Team Leader to join them to work alongside the Manager and Deputy to offer a leadership figure within the team, offering insight and experience whilst helping support with the growth in the staffing team as they expand to accommodate more young people. As the young people will have learning disabilities and physical disabilities, there will be the requirement to carry out personal care when required, with each staff member having to be willing to do this. What you'll need to succeed Minimum of L3 qualification in Children and Young Peoples Workforce Comfortable with carrying out personal care Strong leadership Able to commit to a 2 on 4 off shift pattern with sleeps when required (you will receive additional pay for any sleeps) Willingness to get involved and be a proactive member of the team, taking part in activities with staff and young people Be passionate about supporting young people and given them the best opportunities What you'll get in return You will be joining a supportive and dynamic team where you will be given the chance to excel and further your experience. Alongside having the support of the Manager and Deputy you will also have the full support of your Hays consultant throughout the recruitment process and even after you start your contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 15, 2024
Full time
LD Children's home - Team Leader Needed Your new company This is a newly opened LD and PD home in Walsall. The home currently has one young person at the moment, with a second due to move in in the coming weeks and with a maximum capacity of 6 beds, they hope to continuing growing both the number of young people they support and their staffing team. Having visited the home myself, it is clear that the Registered Manager and Deputy Manager have been skilful in creating a homely feel, wanting the young people in their care to feel like they are at home. Their current staff team come from a range of backgrounds and have a range of different types of experience, but work together well, supporting each other and sharing ideas to create a happy home. Your new role They are looking for a Team Leader to join them to work alongside the Manager and Deputy to offer a leadership figure within the team, offering insight and experience whilst helping support with the growth in the staffing team as they expand to accommodate more young people. As the young people will have learning disabilities and physical disabilities, there will be the requirement to carry out personal care when required, with each staff member having to be willing to do this. What you'll need to succeed Minimum of L3 qualification in Children and Young Peoples Workforce Comfortable with carrying out personal care Strong leadership Able to commit to a 2 on 4 off shift pattern with sleeps when required (you will receive additional pay for any sleeps) Willingness to get involved and be a proactive member of the team, taking part in activities with staff and young people Be passionate about supporting young people and given them the best opportunities What you'll get in return You will be joining a supportive and dynamic team where you will be given the chance to excel and further your experience. Alongside having the support of the Manager and Deputy you will also have the full support of your Hays consultant throughout the recruitment process and even after you start your contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Leaders In Care Recruitment Ltd
Stoke-on-trent, Staffordshire
We are seeking a nurse qualified Deputy Manager to join one of the UK's leading care home providers. This Deputy Manager role is in a beautiful home in Stoke-on-Trent and comes with an excellent salary of up to £46,030, bespoke training and development pathways with support to achieve qualifications, and more excellent benefits click apply for full job details
Apr 12, 2024
Full time
We are seeking a nurse qualified Deputy Manager to join one of the UK's leading care home providers. This Deputy Manager role is in a beautiful home in Stoke-on-Trent and comes with an excellent salary of up to £46,030, bespoke training and development pathways with support to achieve qualifications, and more excellent benefits click apply for full job details
Retail Shift Manager Summary £14.00 up to £14.50 per hour - This isn't clocking in and clocking out. This is helping us run like clockwork. Internally this role will be called Shift Manager 30 hour contract Our Shift Managers keep our stores running like clockwork. From motivating the team and delegating tasks, to rolling up their sleeves and getting stuck in, our Shift Managers help us to maintain our high standards every day. They support our Store Managers and Deputy Store Managers and take full responsibility for the shop floor when running a shift. You will help satisfy customers and be the crucial difference in ensuring your store meets its targets. It's fast paced, and can be tough, but you'll see the rewards from putting in the hard work. Join us and be part of an internationally-recognised growing brand. Choose us to progress your career and we'll give you the responsibility to prove yourself as a leader. Find out more below and apply for a career a Lidl less ordinary. Once your application has been reviewed if it matches to the requirements of the role someone from the recruitment team will get in touch to chat about your application. The process will include a telephone interview and face-to-face selection event. We look forward to receiving your application. What you'll do Lead and motivate your team, in accordance with our Leadership and Company Principles Create an environment where your colleagues can do their best work Delegate tasks and solve problems swiftly Lead your store in the absence of the Store Manager and Deputy Store Manager, taking responsibility for day-to-day operations including the monitoring of store figures Keep on top of freshness, inventory and stock management, and cash processes to ensure shifts run smoothly Keep everything tidy and clean, on the shop floor and behind the scenes Ensuring and providing excellent customer service throughout the store What you'll need Experience of leading a sizable team to achieve targets in a fast-paced environment The ability to effectively delegate tasks and motivate a team A customer-focused manner, remaining level-headed in any situation Willingness to work as a key part of the store team, completing daily tasks on every shift A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're delighted to offer a competitive hourly rate, with 30-35 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Apr 11, 2024
Full time
Retail Shift Manager Summary £14.00 up to £14.50 per hour - This isn't clocking in and clocking out. This is helping us run like clockwork. Internally this role will be called Shift Manager 30 hour contract Our Shift Managers keep our stores running like clockwork. From motivating the team and delegating tasks, to rolling up their sleeves and getting stuck in, our Shift Managers help us to maintain our high standards every day. They support our Store Managers and Deputy Store Managers and take full responsibility for the shop floor when running a shift. You will help satisfy customers and be the crucial difference in ensuring your store meets its targets. It's fast paced, and can be tough, but you'll see the rewards from putting in the hard work. Join us and be part of an internationally-recognised growing brand. Choose us to progress your career and we'll give you the responsibility to prove yourself as a leader. Find out more below and apply for a career a Lidl less ordinary. Once your application has been reviewed if it matches to the requirements of the role someone from the recruitment team will get in touch to chat about your application. The process will include a telephone interview and face-to-face selection event. We look forward to receiving your application. What you'll do Lead and motivate your team, in accordance with our Leadership and Company Principles Create an environment where your colleagues can do their best work Delegate tasks and solve problems swiftly Lead your store in the absence of the Store Manager and Deputy Store Manager, taking responsibility for day-to-day operations including the monitoring of store figures Keep on top of freshness, inventory and stock management, and cash processes to ensure shifts run smoothly Keep everything tidy and clean, on the shop floor and behind the scenes Ensuring and providing excellent customer service throughout the store What you'll need Experience of leading a sizable team to achieve targets in a fast-paced environment The ability to effectively delegate tasks and motivate a team A customer-focused manner, remaining level-headed in any situation Willingness to work as a key part of the store team, completing daily tasks on every shift A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're delighted to offer a competitive hourly rate, with 30-35 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
£11.44 per hour ABOUT THE ROLEA Golden Hello is just one of the ways we ll reward you when you join Barchester in this role. As a Senior Care Assistant at a Barchester care home, you ll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you ll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that s warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Senior Care Assistant. We ll also need to see that you have specific knowledge of clinical care for the elderly. We re looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You ll have the opportunity to develop your career through ongoing training opportunities, so there s no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: • A £500 Golden Hello • Free learning and development• Automatic enrolment into our profit share scheme• A range of holiday, retail and leisure discounts• Unlimited access to our Refer a Friend bonus scheme If you d like to use your motivational and people skills in an organisation that provides the quality care you d expect for your loved ones, this is a rewarding place to be. Terms and conditions apply
Sep 19, 2022
Full time
£11.44 per hour ABOUT THE ROLEA Golden Hello is just one of the ways we ll reward you when you join Barchester in this role. As a Senior Care Assistant at a Barchester care home, you ll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you ll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that s warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Senior Care Assistant. We ll also need to see that you have specific knowledge of clinical care for the elderly. We re looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You ll have the opportunity to develop your career through ongoing training opportunities, so there s no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: • A £500 Golden Hello • Free learning and development• Automatic enrolment into our profit share scheme• A range of holiday, retail and leisure discounts• Unlimited access to our Refer a Friend bonus scheme If you d like to use your motivational and people skills in an organisation that provides the quality care you d expect for your loved ones, this is a rewarding place to be. Terms and conditions apply
Helpcentre Analyst Function: Helpcentre Reporting to: Deputy Service Operations Manager Location: Hybrid - working time split between our office at Tanfield, Edinburgh and working from home Are you our missing ingredient? If you've booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out's app, you will likely have used a Zonal product. We are a family business with Scottish roots. We operate from our modern head office in Edinburgh our offices in Staffordshire and Sussex, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff. What you'll do You will be working with a team of 60+ Support Analysts delivering exceptional customer support to our portfolio of prestigious hospitality companies, 365 days per year. Your role will be to provide technical support and advice on all incoming incidents and requests, ensuring these are logged and handled in accordance with departmental guidelines and procedures We operate a shift pattern basis to cover the core hours of our business which run from 7am to 1am. Our weekly standard shift patterns are- 7am - 5pm, 9am - 6pm & 3pm - 1am. Responsibilities will involve:- Logging of all incidents within our call logging software, ensuring all relevant information is obtained, correct categorisation and SLA is chosen and advise caller of unique call reference number; Provide problem diagnosis, using appropriate support tools and resolution for problems. Assign calls to correct third party queues where appropriate; Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times; Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests; Escalate any issues but try and ensure they are dealt with before problems occur; Track and monitor calls that are with third parties, to liaise with third parties for a resolution and escalate when resolution is not moving forward within the appropriate timescales; Resolve and close incidents and requests to customer satisfaction or escalate to the appropriate Account Manager where necessary; To contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring SLA's and KPI's are met; Responsible for ongoing performance against appropriate Service Level Agreements and ensuring that these are continually improved; Ensure processes are documented and updated as necessary; Demonstrate a positive attitude towards change by words and behaviours. Challenge the way things have always been done and suggest improvements; Ability to build relationships with resolving teams and service management teams Adhering to complex processes and procedures; Ensuring Knowledge Base articles are regularly reviewed and updated; Training and mentoring new starters and acting as an ongoing point of escalation; Compliance - ensure that you understand and adhere to PCI-DSS policies Who you are You will be a talented and ambitious individual who thrives in a fast paced environment. You will possess excellent written and oral communication skills with a proven track record for providing outstanding customer service in a similar role. A solid technical background with a talent for troubleshooting and problem solving. Strong analytical skills with a great attention to detail. A passion for exceptional customer service. A flair for multi-tasking in a high pressured environment. A collaborative and proactive approach in all aspects of your work. We are going on an exciting journey and we need more like-minded travellers to help us get there! If this sounds like you then we would love to hear from you! 2u8tFHGY65
Dec 05, 2021
Full time
Helpcentre Analyst Function: Helpcentre Reporting to: Deputy Service Operations Manager Location: Hybrid - working time split between our office at Tanfield, Edinburgh and working from home Are you our missing ingredient? If you've booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out's app, you will likely have used a Zonal product. We are a family business with Scottish roots. We operate from our modern head office in Edinburgh our offices in Staffordshire and Sussex, our Innovation Centre in Abingdon and hotel management solutions base in Cardiff. What you'll do You will be working with a team of 60+ Support Analysts delivering exceptional customer support to our portfolio of prestigious hospitality companies, 365 days per year. Your role will be to provide technical support and advice on all incoming incidents and requests, ensuring these are logged and handled in accordance with departmental guidelines and procedures We operate a shift pattern basis to cover the core hours of our business which run from 7am to 1am. Our weekly standard shift patterns are- 7am - 5pm, 9am - 6pm & 3pm - 1am. Responsibilities will involve:- Logging of all incidents within our call logging software, ensuring all relevant information is obtained, correct categorisation and SLA is chosen and advise caller of unique call reference number; Provide problem diagnosis, using appropriate support tools and resolution for problems. Assign calls to correct third party queues where appropriate; Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times; Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests; Escalate any issues but try and ensure they are dealt with before problems occur; Track and monitor calls that are with third parties, to liaise with third parties for a resolution and escalate when resolution is not moving forward within the appropriate timescales; Resolve and close incidents and requests to customer satisfaction or escalate to the appropriate Account Manager where necessary; To contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring SLA's and KPI's are met; Responsible for ongoing performance against appropriate Service Level Agreements and ensuring that these are continually improved; Ensure processes are documented and updated as necessary; Demonstrate a positive attitude towards change by words and behaviours. Challenge the way things have always been done and suggest improvements; Ability to build relationships with resolving teams and service management teams Adhering to complex processes and procedures; Ensuring Knowledge Base articles are regularly reviewed and updated; Training and mentoring new starters and acting as an ongoing point of escalation; Compliance - ensure that you understand and adhere to PCI-DSS policies Who you are You will be a talented and ambitious individual who thrives in a fast paced environment. You will possess excellent written and oral communication skills with a proven track record for providing outstanding customer service in a similar role. A solid technical background with a talent for troubleshooting and problem solving. Strong analytical skills with a great attention to detail. A passion for exceptional customer service. A flair for multi-tasking in a high pressured environment. A collaborative and proactive approach in all aspects of your work. We are going on an exciting journey and we need more like-minded travellers to help us get there! If this sounds like you then we would love to hear from you! 2u8tFHGY65
What you'll do Lead and motivate your team, in accordance with our Leadership and Company PrinciplesCreate an environment where your colleagues can do their best workDelegate tasks and solve problems swiftlyLead your store in the absence of the Store Manager and Deputy Store Manager, taking responsibility for day-to-day operations including the monitoring of store figuresKeep on top of freshness, inventory and stock management, and cash processes to ensure shifts run smoothlyKeep everything tidy and clean, on the shop floor and behind the scenesEnsuring and providing excellent customer service throughout the store What you'll need Experience of leading a sizable team to achieve targets in a fast-paced environmentThe ability to effectively delegate tasks and motivate a teamA customer-focused manner, remaining level-headed in any situationWillingness to work as a key part of the store team, completing daily tasks on every shiftA responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive hourly rate from £10.50 up to £11.70 (*depending on experience) with 30 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in store discount, plus extra discounts on days out, cinema tickets and much more.Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Mar 24, 2021
Full time
What you'll do Lead and motivate your team, in accordance with our Leadership and Company PrinciplesCreate an environment where your colleagues can do their best workDelegate tasks and solve problems swiftlyLead your store in the absence of the Store Manager and Deputy Store Manager, taking responsibility for day-to-day operations including the monitoring of store figuresKeep on top of freshness, inventory and stock management, and cash processes to ensure shifts run smoothlyKeep everything tidy and clean, on the shop floor and behind the scenesEnsuring and providing excellent customer service throughout the store What you'll need Experience of leading a sizable team to achieve targets in a fast-paced environmentThe ability to effectively delegate tasks and motivate a teamA customer-focused manner, remaining level-headed in any situationWillingness to work as a key part of the store team, completing daily tasks on every shiftA responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive hourly rate from £10.50 up to £11.70 (*depending on experience) with 30 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in store discount, plus extra discounts on days out, cinema tickets and much more.Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.