My client is seeking a candidate that has experience in conducting Part 7 risk assessments under the Housing Act 1996. This new project is looking for a strong Housing Adviser who will offer proactive housing advice to prevent Homelessness. The client understands the pressures of the position and is keen to support all team members. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless advice Officer will be supported into the project, being led to succeed on preventing homelessness through Housing law support. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes: Strong knowledge of Housing and Homelessness acts, including Part 7 of the Housing Act 1996 and Homeless Reduction Act 2017 The role is to provide effective, high-quality support to customers to help them prevent or relieve their homelessness. seeking to support new arrivals to the UK with the multifaceted issues new residents may face. Providing specialist advice and support on how the clients can sustain their tenancies. Experienced with handling individuals who are either homeless or at risk of becoming homeless, advising them through the process and preventing homelessness. Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Mar 29, 2024
Seasonal
My client is seeking a candidate that has experience in conducting Part 7 risk assessments under the Housing Act 1996. This new project is looking for a strong Housing Adviser who will offer proactive housing advice to prevent Homelessness. The client understands the pressures of the position and is keen to support all team members. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless advice Officer will be supported into the project, being led to succeed on preventing homelessness through Housing law support. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes: Strong knowledge of Housing and Homelessness acts, including Part 7 of the Housing Act 1996 and Homeless Reduction Act 2017 The role is to provide effective, high-quality support to customers to help them prevent or relieve their homelessness. seeking to support new arrivals to the UK with the multifaceted issues new residents may face. Providing specialist advice and support on how the clients can sustain their tenancies. Experienced with handling individuals who are either homeless or at risk of becoming homeless, advising them through the process and preventing homelessness. Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Customer Service Advisor Bristol parking Full Time Monday to Friday (8:30am - 5pm) £24k - 25k Due to exciting and diverse role has opened up within a fantastic business who is expanding their customer support team. This is a great chance for an enthusiastic person to progress their career within a rapidly growing company. The role Contact with customers via email and telephone to provide updates and deal with queries Processing customer orders Co-ordinate and communicate with different departments and organisations Aim to provide best possible service Ensure all information is accurately recorded The Person Confident and effective communicator Proven customer service experience Ability and willingness to learn Basic IT competence: MS Office and email systems Highly organised and reliable Able to maintain confidentiality Benefits Discretionary bonus 31 days holiday (including Bank Holidays) Company Pension Company Socials Additional Overtime rates (1.5x salary) where applicable Friendly and welcoming team Training and Development with progression developments If this role sounds of interest to you, apply today to (url removed) RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful COM1
Mar 29, 2024
Full time
Customer Service Advisor Bristol parking Full Time Monday to Friday (8:30am - 5pm) £24k - 25k Due to exciting and diverse role has opened up within a fantastic business who is expanding their customer support team. This is a great chance for an enthusiastic person to progress their career within a rapidly growing company. The role Contact with customers via email and telephone to provide updates and deal with queries Processing customer orders Co-ordinate and communicate with different departments and organisations Aim to provide best possible service Ensure all information is accurately recorded The Person Confident and effective communicator Proven customer service experience Ability and willingness to learn Basic IT competence: MS Office and email systems Highly organised and reliable Able to maintain confidentiality Benefits Discretionary bonus 31 days holiday (including Bank Holidays) Company Pension Company Socials Additional Overtime rates (1.5x salary) where applicable Friendly and welcoming team Training and Development with progression developments If this role sounds of interest to you, apply today to (url removed) RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful COM1
The Openwork Partnership
Ballynahinch, County Down
Senior Administrator Location: Ballynahinch Salary £25,000 - £40,000 - Negotiable depending on experience and working hours Due to continued growth, a fantastic opportunity has arisen for an experienced Senior Administrator to join one of our highly successful financial services businesses based in the beautiful town of Ballynahinch. An exceptional business with an excellent reputation in the market, well known for delivering outstanding service for their clients. This role offers flexibility with working hours between 3 to 5 days a week. The salary offered of between £25,000 to £40,000 reflects this fact. As a Senior Administrator, you will be involved in supporting the team of advisers from enquiry through to application and post-completion. If you thrive in a varied and busy administrative role, which is customer focused, this could be the position you've been waiting for. Duties will include: Acting as the first point of contact for enquiries Supporting Advisers with a wide range of general administrative duties Inputting policy application data accurately and submitting applications Maintaining robust and accurate records on the internal CRM Tracking the product applications and liaising closely with lenders, clients and updating advisers Complying with FCA regulations, checking cases meet all internal and external regulations Ensuring compliance with company standards and policies, e.g. Data Protection, Financial Crime The ideal candidate will have: Demonstrable recent administration experience Experience in the financial advice industry would be preferred but is not essential The ability to resolve problems quickly and efficiently Outstanding communication skills at all levels, both written and verbal Ability to demonstrate a confident telephone manner and excellent customer service. A team player with confidence to use your own initiative. If you are looking for a new challenge and want to be able to develop your career in a flourishing and forward-thinking business, apply below
Mar 29, 2024
Full time
Senior Administrator Location: Ballynahinch Salary £25,000 - £40,000 - Negotiable depending on experience and working hours Due to continued growth, a fantastic opportunity has arisen for an experienced Senior Administrator to join one of our highly successful financial services businesses based in the beautiful town of Ballynahinch. An exceptional business with an excellent reputation in the market, well known for delivering outstanding service for their clients. This role offers flexibility with working hours between 3 to 5 days a week. The salary offered of between £25,000 to £40,000 reflects this fact. As a Senior Administrator, you will be involved in supporting the team of advisers from enquiry through to application and post-completion. If you thrive in a varied and busy administrative role, which is customer focused, this could be the position you've been waiting for. Duties will include: Acting as the first point of contact for enquiries Supporting Advisers with a wide range of general administrative duties Inputting policy application data accurately and submitting applications Maintaining robust and accurate records on the internal CRM Tracking the product applications and liaising closely with lenders, clients and updating advisers Complying with FCA regulations, checking cases meet all internal and external regulations Ensuring compliance with company standards and policies, e.g. Data Protection, Financial Crime The ideal candidate will have: Demonstrable recent administration experience Experience in the financial advice industry would be preferred but is not essential The ability to resolve problems quickly and efficiently Outstanding communication skills at all levels, both written and verbal Ability to demonstrate a confident telephone manner and excellent customer service. A team player with confidence to use your own initiative. If you are looking for a new challenge and want to be able to develop your career in a flourishing and forward-thinking business, apply below
Position: Customer Service Adviser Salary: 12.50 per hour Location: Crawley, West Sussex Hours: 40 hours per week. Mon - Fri Work type: Temporary - Maternity Cover We are currently seeking a Customer Service Advisor to join our client's team on a temporary basis, providing maternity cover. As a Customer Service Advisor, you will be responsible for efficiently managing a high volume of calls. The ideal candidate will have a strong background in customer service / call centre operations, possess excellent customer service skills, and demonstrate ability in diagnosing customer complaints and repairs. Customer Service Adviser Responsibilities: - Handle large volumes of incoming calls related to repair requests - Diagnose and assess the nature of repairs based on customer descriptions - Provide clear and concise information to customers regarding repair timelines and processes - Document and maintain detailed records of customer interactions - Follow established protocols for handling different types of repair inquiries - Uphold a high standard of customer service throughout all interactions - Assist in the continuous improvement of call handling and repair processes Customer Service Adviser Experience Required: - Customer Service experience, preferably in in a call centre / handler role. - Proven track record of delivering excellent customer service - Strong problem-solving skills and experience in diagnosing repairs - Excellent communication skills, both verbal and written - 5 years' worth of referencing from previous employers Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. First Recruitment Services is acting as an Employment Business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 29, 2024
Seasonal
Position: Customer Service Adviser Salary: 12.50 per hour Location: Crawley, West Sussex Hours: 40 hours per week. Mon - Fri Work type: Temporary - Maternity Cover We are currently seeking a Customer Service Advisor to join our client's team on a temporary basis, providing maternity cover. As a Customer Service Advisor, you will be responsible for efficiently managing a high volume of calls. The ideal candidate will have a strong background in customer service / call centre operations, possess excellent customer service skills, and demonstrate ability in diagnosing customer complaints and repairs. Customer Service Adviser Responsibilities: - Handle large volumes of incoming calls related to repair requests - Diagnose and assess the nature of repairs based on customer descriptions - Provide clear and concise information to customers regarding repair timelines and processes - Document and maintain detailed records of customer interactions - Follow established protocols for handling different types of repair inquiries - Uphold a high standard of customer service throughout all interactions - Assist in the continuous improvement of call handling and repair processes Customer Service Adviser Experience Required: - Customer Service experience, preferably in in a call centre / handler role. - Proven track record of delivering excellent customer service - Strong problem-solving skills and experience in diagnosing repairs - Excellent communication skills, both verbal and written - 5 years' worth of referencing from previous employers Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. First Recruitment Services is acting as an Employment Business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Major Recruitment Oldbury
Smethwick, West Midlands
Major Recruitment Oldbury are delighted to be recruiting for a Customer Service Adviser for a public sector organisation in the Smethwick area. The role will be on an ongoing temporary basis and for a minimum of three months. You must have an enhanced DBS in order to apply or this role Hours of work are Monday to Thursday 9am to 5.30pm and a 5pm finish on Fridays. You will deliver an enhanced customer experience that promotes well being to local people and their local communities. You will enable people to live independently for longer by supporting people to retain or regain their skills and confidence, and prevent the need or delays in deterioration wherever possible. Duties and Tasks will include; To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults. To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation. To act as the first point of contact for Adult Social Care enquiries, identifying customer need through the provision of excellent customer service. On receipt of an enquiry you will be required to undertake initial assessment to determine the most appropriate response. This will include resolving queries through the provision of advice and information; signposting customers to other agencies who can meet their needs; referral onto the appropriate team; arranging for the provision of services; or assisting with the completion of the self assessment. Candidates welcome to apply must have; Customer service experience 2 years + Experience with dealing enquires of a sensitive and confidential nature Relatable experience of adult social care Excellent and patient phone manner able to start immediately and willing to commit to a long term temporary contract INDLS
Mar 28, 2024
Seasonal
Major Recruitment Oldbury are delighted to be recruiting for a Customer Service Adviser for a public sector organisation in the Smethwick area. The role will be on an ongoing temporary basis and for a minimum of three months. You must have an enhanced DBS in order to apply or this role Hours of work are Monday to Thursday 9am to 5.30pm and a 5pm finish on Fridays. You will deliver an enhanced customer experience that promotes well being to local people and their local communities. You will enable people to live independently for longer by supporting people to retain or regain their skills and confidence, and prevent the need or delays in deterioration wherever possible. Duties and Tasks will include; To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults. To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation. To act as the first point of contact for Adult Social Care enquiries, identifying customer need through the provision of excellent customer service. On receipt of an enquiry you will be required to undertake initial assessment to determine the most appropriate response. This will include resolving queries through the provision of advice and information; signposting customers to other agencies who can meet their needs; referral onto the appropriate team; arranging for the provision of services; or assisting with the completion of the self assessment. Candidates welcome to apply must have; Customer service experience 2 years + Experience with dealing enquires of a sensitive and confidential nature Relatable experience of adult social care Excellent and patient phone manner able to start immediately and willing to commit to a long term temporary contract INDLS
Partnership Support Officer handle the day to day support of the field Sales teams and National Sales Director. You will be dealing directly with our Sales team and our network of Advisors to enable them to operate more efficiently by aiding implementation of new initiatives throughout the network. To be successful in this role, you will: To provide effective communication and handle day to day operational issues, follow up on any corrective action plans. Development business relationships with accounts and field sales structure. Helping onboarding process for new advisers Responsible for proactive follow up of any current or new initiatives. Maintain contact and agree actions with Regional Sales Directors. Understand central functions and develop relationship with all head office members of staff. Maintain contact with Regional Sales Directors to confirm any feedback and action plans. Full understanding of all key projects including delivery programme providing feedback from proactive call out plans. Marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback. Adheres to all company policies and procedures as set by Company and National Sales Director. Maintain Generic knowledge of the financial services industry and knowledge that is deemed necessary. Key understanding of company systems, Platform and Banking. Work closely with product providers and maintain key contacts to assist in any problem solving. Acting in accordance with the requirements of the GDPR To deputise for other members of staff and departments as required by the business. Carry out any ad hoc duties as required by the role Ensure knowledge and understanding in areas of compliance and regulation is maintained as required About You Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate: Engaging personality with the ability to build rapport quickly with customers and lenders Professional approach and able to influence at all levels Exceptional communication skills both verbal and written Excellent relationship building skills Confident telephone manner with good objection handling skills Self-motivated with a positive and "can-do" attitude The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure Able to work effectively on own initiative Advanced excel skills
Mar 28, 2024
Full time
Partnership Support Officer handle the day to day support of the field Sales teams and National Sales Director. You will be dealing directly with our Sales team and our network of Advisors to enable them to operate more efficiently by aiding implementation of new initiatives throughout the network. To be successful in this role, you will: To provide effective communication and handle day to day operational issues, follow up on any corrective action plans. Development business relationships with accounts and field sales structure. Helping onboarding process for new advisers Responsible for proactive follow up of any current or new initiatives. Maintain contact and agree actions with Regional Sales Directors. Understand central functions and develop relationship with all head office members of staff. Maintain contact with Regional Sales Directors to confirm any feedback and action plans. Full understanding of all key projects including delivery programme providing feedback from proactive call out plans. Marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback. Adheres to all company policies and procedures as set by Company and National Sales Director. Maintain Generic knowledge of the financial services industry and knowledge that is deemed necessary. Key understanding of company systems, Platform and Banking. Work closely with product providers and maintain key contacts to assist in any problem solving. Acting in accordance with the requirements of the GDPR To deputise for other members of staff and departments as required by the business. Carry out any ad hoc duties as required by the role Ensure knowledge and understanding in areas of compliance and regulation is maintained as required About You Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate: Engaging personality with the ability to build rapport quickly with customers and lenders Professional approach and able to influence at all levels Exceptional communication skills both verbal and written Excellent relationship building skills Confident telephone manner with good objection handling skills Self-motivated with a positive and "can-do" attitude The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure Able to work effectively on own initiative Advanced excel skills
Customer Service Support Hatfield, Hertfordshire (Commutable from: North London, Welwyn, St Albans, Hemel Hempstead, Watford, Ware, South Mimms) 25,000 ( 32,000 OTE) + Training + Progression + Benefits + Car Scheme Do you have Customer Service experience from an Automotive background, looking to work for a global leading company offering a great earning potential and an unmatched benefits package? On offer is a one off opportunity to join a leading business who take pride in looking after their staff through training and progression opportunities. This world-beating automotive company are the experts within their industry and are currently a multi-billion pound business with huge growth plans in place. As a result they require an additional Customer Advisor. You will be working on a days-basis out of their modern and fully equipped/ dealership. You will be responsible for delivering excellent customer service and post-sales support care. This role would suit a Customer Service Advisor looking for a long-term career within a successful business offering the best training, progression and benefits on the market. The role: Based out of Dealership. Customer support, adviser and information. Monday - Friday (8am - 5pm). The candidate: Customer Service experience. Car, Automotive, Vehicle, Dealership background. Ideally located to Hatfield. Car, Cars, Commercial, Clients, Sales, Selling, BDM, Support, Advisor, Administration, Quotes, Account Management, Aftersales, Post Care, Customer Service, Manager, Senior, Supervisor, Dealership, Automotive, Manufacturing, Workshop, Technician, Operations, Operational, Compliance, Commission, Bonus, Bonuses.
Mar 28, 2024
Full time
Customer Service Support Hatfield, Hertfordshire (Commutable from: North London, Welwyn, St Albans, Hemel Hempstead, Watford, Ware, South Mimms) 25,000 ( 32,000 OTE) + Training + Progression + Benefits + Car Scheme Do you have Customer Service experience from an Automotive background, looking to work for a global leading company offering a great earning potential and an unmatched benefits package? On offer is a one off opportunity to join a leading business who take pride in looking after their staff through training and progression opportunities. This world-beating automotive company are the experts within their industry and are currently a multi-billion pound business with huge growth plans in place. As a result they require an additional Customer Advisor. You will be working on a days-basis out of their modern and fully equipped/ dealership. You will be responsible for delivering excellent customer service and post-sales support care. This role would suit a Customer Service Advisor looking for a long-term career within a successful business offering the best training, progression and benefits on the market. The role: Based out of Dealership. Customer support, adviser and information. Monday - Friday (8am - 5pm). The candidate: Customer Service experience. Car, Automotive, Vehicle, Dealership background. Ideally located to Hatfield. Car, Cars, Commercial, Clients, Sales, Selling, BDM, Support, Advisor, Administration, Quotes, Account Management, Aftersales, Post Care, Customer Service, Manager, Senior, Supervisor, Dealership, Automotive, Manufacturing, Workshop, Technician, Operations, Operational, Compliance, Commission, Bonus, Bonuses.
Fantastic Customer Service Adviser Role available in Cheadle with an excellent company. Job Summary: As a Customer Service Adviser you will play a vital role in ensuring the seamless delivery of exceptional customer service to patients. You will be the first point of contact for inquiries, providing support and assistance to enhance the overall patient experience. This position requires a proactive and empathetic individual with excellent communication skills. Responsibilities: Patient Engagement: Interact with patients and their families to address inquiries, concerns, and requests. Ensure a positive and empathetic customer experience by providing accurate and timely information. Appointment Scheduling: Coordinate and schedule patient appointments, ensuring efficient utilisation of resources. Collaborate with health care professionals to manage appointment calendars. Communication: Effectively communicate with patients, health care providers, and internal teams to facilitate smooth processes. Respond to emails, phone calls, and other forms of communication in a professional and timely manner. Problem Resolution: Identify and resolve customer issues promptly, escalating complex matters to the appropriate departments when necessary. Document and track customer interactions to enhance service quality. Billing and Insurance Support: Assist patients in understanding billing and insurance-related queries. Collaborate with billing and finance teams to address payment concerns. Quality Assurance: Ensure compliance with health care regulations and company policies. Contribute to continuous improvement initiatives to enhance customer service processes. Qualifications: Previous experience in customer service, preferably within the health care industry. Strong communication and interpersonal skills. Excellent organisational and multitasking abilities. Empathy and a customer-centric mindset. Familiarity with health care terminology and processes is advantageous. Education: Minimum of A-levels or equivalent; bachelor's degree is a plus. How to Apply: If you are passionate about providing exceptional customer service, we invite you to apply in the link below! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Fantastic Customer Service Adviser Role available in Cheadle with an excellent company. Job Summary: As a Customer Service Adviser you will play a vital role in ensuring the seamless delivery of exceptional customer service to patients. You will be the first point of contact for inquiries, providing support and assistance to enhance the overall patient experience. This position requires a proactive and empathetic individual with excellent communication skills. Responsibilities: Patient Engagement: Interact with patients and their families to address inquiries, concerns, and requests. Ensure a positive and empathetic customer experience by providing accurate and timely information. Appointment Scheduling: Coordinate and schedule patient appointments, ensuring efficient utilisation of resources. Collaborate with health care professionals to manage appointment calendars. Communication: Effectively communicate with patients, health care providers, and internal teams to facilitate smooth processes. Respond to emails, phone calls, and other forms of communication in a professional and timely manner. Problem Resolution: Identify and resolve customer issues promptly, escalating complex matters to the appropriate departments when necessary. Document and track customer interactions to enhance service quality. Billing and Insurance Support: Assist patients in understanding billing and insurance-related queries. Collaborate with billing and finance teams to address payment concerns. Quality Assurance: Ensure compliance with health care regulations and company policies. Contribute to continuous improvement initiatives to enhance customer service processes. Qualifications: Previous experience in customer service, preferably within the health care industry. Strong communication and interpersonal skills. Excellent organisational and multitasking abilities. Empathy and a customer-centric mindset. Familiarity with health care terminology and processes is advantageous. Education: Minimum of A-levels or equivalent; bachelor's degree is a plus. How to Apply: If you are passionate about providing exceptional customer service, we invite you to apply in the link below! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Client Local Authority in Croydon Job Title Customer Service Officer Pay Rate 15.06 an hour PAYE Hours Part Time 3 days a week 16 Hours(02:00:PM - 06:00:PM) Duration 6 week contract Location Full time office based. Candidates will be required to work at Croydon Town Hall 3 days a week. Description Key Accountabilities: customers contacting the Council using a range of communication methods. where possible, that all customer enquiries, payments and complaints are resolved at the first point of contact service request including logging, processing and progress chasing enquiries with the Customer Service strategy. Customer Service Advisers will be 'the face' of the Council and thus will directly impact on the quality of the customer experience and perceptions of the effectiveness and efficiency of the Council target to resolve the majority of enquiries at the first point of contact regardless of the method of contact, i.e. on the web, by telephone, email, face-face, or in writing. working hours and maybe required to work earlier or later that normal operating hours of the contact centre. weekend working and/or a change of location with prior notice. From time to time there may be a requirement for the post holder to work in another customer service the environment within the Division. (including social networking sites) to develop and demonstrate an understanding of who they are and their physical and emotional needs, including the differences among customers and the needs of vulnerable customers action research methods as partners to design and review services, ensuring that the customer viewpoint is incorporated and that they develop the capacity to understand and develop solutions to their own problems for service improvements interactions with them. engagement system to enable services to plan their customer engagement activities and customers to plan which engagement events they can attend. customers, ensuring that things are right first time, whether by telephone, face-to-face, email, web-based, text messaging or written queries courteous way, a wide range of queries, meeting key performance indicators, quality standards and service level agreements obtaining all information necessary to process or resolve a query, only escalating it to others where this is appropriate. appropriate colleagues or departments, ensuring required information is transferred efficiently public, advising on services available from, and the policies and procedures of the Council, and its partners which will resolve or inform the needs of the customer. or service requests. Council, resolve queries within agreed processes to ensure that the Council receives the benefit of revenues collected at the earliest opportunity Take action to deliver the customer promises which are part of the 'Proud to Serve' public, advising on services available from, and the policies and procedures of the Council, and its partners which will resolve or inform the needs of the customer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Client Local Authority in Croydon Job Title Customer Service Officer Pay Rate 15.06 an hour PAYE Hours Part Time 3 days a week 16 Hours(02:00:PM - 06:00:PM) Duration 6 week contract Location Full time office based. Candidates will be required to work at Croydon Town Hall 3 days a week. Description Key Accountabilities: customers contacting the Council using a range of communication methods. where possible, that all customer enquiries, payments and complaints are resolved at the first point of contact service request including logging, processing and progress chasing enquiries with the Customer Service strategy. Customer Service Advisers will be 'the face' of the Council and thus will directly impact on the quality of the customer experience and perceptions of the effectiveness and efficiency of the Council target to resolve the majority of enquiries at the first point of contact regardless of the method of contact, i.e. on the web, by telephone, email, face-face, or in writing. working hours and maybe required to work earlier or later that normal operating hours of the contact centre. weekend working and/or a change of location with prior notice. From time to time there may be a requirement for the post holder to work in another customer service the environment within the Division. (including social networking sites) to develop and demonstrate an understanding of who they are and their physical and emotional needs, including the differences among customers and the needs of vulnerable customers action research methods as partners to design and review services, ensuring that the customer viewpoint is incorporated and that they develop the capacity to understand and develop solutions to their own problems for service improvements interactions with them. engagement system to enable services to plan their customer engagement activities and customers to plan which engagement events they can attend. customers, ensuring that things are right first time, whether by telephone, face-to-face, email, web-based, text messaging or written queries courteous way, a wide range of queries, meeting key performance indicators, quality standards and service level agreements obtaining all information necessary to process or resolve a query, only escalating it to others where this is appropriate. appropriate colleagues or departments, ensuring required information is transferred efficiently public, advising on services available from, and the policies and procedures of the Council, and its partners which will resolve or inform the needs of the customer. or service requests. Council, resolve queries within agreed processes to ensure that the Council receives the benefit of revenues collected at the earliest opportunity Take action to deliver the customer promises which are part of the 'Proud to Serve' public, advising on services available from, and the policies and procedures of the Council, and its partners which will resolve or inform the needs of the customer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
The successful UK Customer Service Adviser will partner with one of the regional sales teams to create and communicate estimates and orders for that region, answer customer enquiries and become embedded in that regional sales team. This will involve attending regional team meetings and business events away from the office and may involve an occasional overnight stay. The role will involve: Ownership of the customer journey through our business, from enquiry to estimate to order and into delivery and after-sales support. Answer all types of customer enquiries and resolve wherever possible, taking ownership of the enquiry and taking a proactive and positive approach to customer care ensuring satisfaction. Become part of one regional sales team taking a lead on loading estimates and orders onto the ERP system (Syteline) in a timely and accurate manner. Manage requests for remedial works to understand the cause of the issue and recommend the necessary action. Promote and maintain excellent customer relationships, adopting a customer focused approach. Support the continuous improvement of Customer Service to ensure the service continues to meet and exceed customer and business needs. Support the Customer Service Manager in monitoring lead times and scheduling open orders within the order book. To be successful in this role of UK Customer Service Adviser we would love to speak to anyone who has experience of: Demonstrates high attention to detail when working at pace. Is professional, well-organised and remains calm under pressure. Has a solution orientated, can-do approach Is a clear, considerate and concise communicator. Works well as part of a team whilst using initiative and taking personal accountability. ACS are recruiting for a UK Customer Service Adviser . If you feel that you have the skills and experience required in this advertisement to be a UK Customer Service Adviser , please submit your CV including an outline of your experience as a UK Customer Service Adviser It is always a good idea to include a covering letter outlining your experience as a UK Customer Service Adviser with your application as this will enhance your chances of selection and improve your prospects of landing the UK Customer Service Adviser role you desire.
Mar 28, 2024
Full time
The successful UK Customer Service Adviser will partner with one of the regional sales teams to create and communicate estimates and orders for that region, answer customer enquiries and become embedded in that regional sales team. This will involve attending regional team meetings and business events away from the office and may involve an occasional overnight stay. The role will involve: Ownership of the customer journey through our business, from enquiry to estimate to order and into delivery and after-sales support. Answer all types of customer enquiries and resolve wherever possible, taking ownership of the enquiry and taking a proactive and positive approach to customer care ensuring satisfaction. Become part of one regional sales team taking a lead on loading estimates and orders onto the ERP system (Syteline) in a timely and accurate manner. Manage requests for remedial works to understand the cause of the issue and recommend the necessary action. Promote and maintain excellent customer relationships, adopting a customer focused approach. Support the continuous improvement of Customer Service to ensure the service continues to meet and exceed customer and business needs. Support the Customer Service Manager in monitoring lead times and scheduling open orders within the order book. To be successful in this role of UK Customer Service Adviser we would love to speak to anyone who has experience of: Demonstrates high attention to detail when working at pace. Is professional, well-organised and remains calm under pressure. Has a solution orientated, can-do approach Is a clear, considerate and concise communicator. Works well as part of a team whilst using initiative and taking personal accountability. ACS are recruiting for a UK Customer Service Adviser . If you feel that you have the skills and experience required in this advertisement to be a UK Customer Service Adviser , please submit your CV including an outline of your experience as a UK Customer Service Adviser It is always a good idea to include a covering letter outlining your experience as a UK Customer Service Adviser with your application as this will enhance your chances of selection and improve your prospects of landing the UK Customer Service Adviser role you desire.
Investment Administrator - Great Leeds Area Basic up to 40,000 plus excellent package Company A highly regarded national Wealth Management firm are looking to bolster their support function at their well established offices in Leeds with the addition of a further experienced investment administrator. What you will do: The Investment Administrator role is required to assist Investment Manager(s) in providing investment management services and/or investment advice to a range of significant private clients and professional intermediaries. Provide clients with information and reports about their portfolio. Dealing with queries from clients and intermediaries, taking appropriate messages. About You You will have a minimum of 18 months experience as an investment focused administrator working with either a specialist investment house or financial adviser. You will be professional and an excellent communicator, both verbally and in writing, and ambitious to progress. It is preferable that you are CISI level 3 qualified or above. It is essential that you already live within commuting distance of Leeds.
Mar 28, 2024
Full time
Investment Administrator - Great Leeds Area Basic up to 40,000 plus excellent package Company A highly regarded national Wealth Management firm are looking to bolster their support function at their well established offices in Leeds with the addition of a further experienced investment administrator. What you will do: The Investment Administrator role is required to assist Investment Manager(s) in providing investment management services and/or investment advice to a range of significant private clients and professional intermediaries. Provide clients with information and reports about their portfolio. Dealing with queries from clients and intermediaries, taking appropriate messages. About You You will have a minimum of 18 months experience as an investment focused administrator working with either a specialist investment house or financial adviser. You will be professional and an excellent communicator, both verbally and in writing, and ambitious to progress. It is preferable that you are CISI level 3 qualified or above. It is essential that you already live within commuting distance of Leeds.
Chiltern Recruitment
High Wycombe, Buckinghamshire
We are currently recruiting for an experienced Administrator, who can offer our client effective and efficient administrative support. This fixed term contract is for an 11 month period, 30 hours per week , and is fully remote, and a laptop is supplied. Duties: Maintain structured paper and electronic auditable records for all documentation related to the project processes. Administering Growth Programme registration forms including liaising with clients via email and telephone throughout the process; progressing registration through the internal review process and liaising with the team of Business Advisers and GP Manager over the registration process. Assist with the business support helpline (phone and email) and provide an initial triage service, responding directly for certain categories of enquiries with defined support responses and brokering to other internal departments for in-depth support. Promptly dealing and recording business issues and enquiries. Coordinate and ensure that clients are booked onto Masterclasses/workshops/events as requested, updating all systems, and assisting with the collecting of information prior to and afterwards with the collation of feedback. Always updating the customer relationship management (CRM) system as appropriate. Assist the team as required by liaising with potential clients to progress the return of required forms and collation of outcomes and overall feedback. Support the Programme Manager and Business Advisers in the preparation, delivery and attendance of Growth Programme and general BBF events as requested. Record and write up minutes of internal meetings and, when required, at Steering Group meetings. Assist with the analysis of data. Carry out regular and ongoing audits of paper and electronic records on the MS Dynamics database to ensure accurate and compliant records are maintained. Follow up with members of the team where client records are incomplete. Support the team with the arrangement of meetings. Undertake other administrative support duties as reasonably required by the Growth Programme Manager. Skills Required: Previous Administration experience essential (minimum 2 years) Confident and effective Communication skills Excellent telephone manner Proven numeracy skills Excellent MS Office skills A keen interest in business and economic development (desirable) Experience of maintaining and implementing Administrative systems Effective time management skills Ability to work on own initiative.
Mar 28, 2024
Contractor
We are currently recruiting for an experienced Administrator, who can offer our client effective and efficient administrative support. This fixed term contract is for an 11 month period, 30 hours per week , and is fully remote, and a laptop is supplied. Duties: Maintain structured paper and electronic auditable records for all documentation related to the project processes. Administering Growth Programme registration forms including liaising with clients via email and telephone throughout the process; progressing registration through the internal review process and liaising with the team of Business Advisers and GP Manager over the registration process. Assist with the business support helpline (phone and email) and provide an initial triage service, responding directly for certain categories of enquiries with defined support responses and brokering to other internal departments for in-depth support. Promptly dealing and recording business issues and enquiries. Coordinate and ensure that clients are booked onto Masterclasses/workshops/events as requested, updating all systems, and assisting with the collecting of information prior to and afterwards with the collation of feedback. Always updating the customer relationship management (CRM) system as appropriate. Assist the team as required by liaising with potential clients to progress the return of required forms and collation of outcomes and overall feedback. Support the Programme Manager and Business Advisers in the preparation, delivery and attendance of Growth Programme and general BBF events as requested. Record and write up minutes of internal meetings and, when required, at Steering Group meetings. Assist with the analysis of data. Carry out regular and ongoing audits of paper and electronic records on the MS Dynamics database to ensure accurate and compliant records are maintained. Follow up with members of the team where client records are incomplete. Support the team with the arrangement of meetings. Undertake other administrative support duties as reasonably required by the Growth Programme Manager. Skills Required: Previous Administration experience essential (minimum 2 years) Confident and effective Communication skills Excellent telephone manner Proven numeracy skills Excellent MS Office skills A keen interest in business and economic development (desirable) Experience of maintaining and implementing Administrative systems Effective time management skills Ability to work on own initiative.
Nottingham Community Housing Association
Nottingham, Nottinghamshire
Equality, Diversity and Inclusion Adviser Nottingham £34,445 to £38,005 Are you passionate about Equality, Inclusion and Diversity? Do you have experience promoting, advising and coaching on EDI initiatives in the workplace? If you answered yes to these questions then you may be exactly who NCHA are looking for in our new role of Equality, Diversity and Inclusion Advisor The Job As our new Equality, Diversity and Inclusion Advisor, you will be providing support to colleagues, managers and NCHA's EDI panel to achieve our EDI goals. You will be delivering against key targets in our EDI strategy and ensuring NCHA has a colleague base which is representative of the communities we serve - especially in relation to ethnic diversity. To ensure we deliver our services in line with the needs of the communities we serve the main responsibilities of your new job will be (but not limited to): Providing professional and consistent EDI support and advise on a range of issues (e.g. HR Process, customer policies and core business approaches) Facilitate and support NCHA's Diverse Heritage forum and any other EDI forums Attend business panels and forums as required to lead EDI initiatives Provide advice and guidance to managers regarding Equality Impact Assessments Review delivery approaches to give advice and guidance on required improvements Work with Learning and Organisational Development colleagues to ensure learning interventions are appropriate, prioritised and targeted This is a full time (35 hours per week) Hybrid role, although we expect regular office attendance to support collaboration with colleagues. Please note that while your working hours will generally be during normal office hours Monday to Friday, there is highly likely to be occasional out of hours work to support committees or specific activities related to EDI. This role is currently based at our head office, and we are very excited to be moving to a brand new purpose build head office in Clifton, Nottingham later in 2024. About You Apart from your passion for Equality, Diversity and Inclusion you will: Have considerable experience in a similar role providing advice, coaching and support at all levels. Be able to demonstrate up to date knowledge of employment equality legislation and key case law to provide sound guidance and expertise, as well as committed to continuous development and understands the benefits of having a diverse workforce. Have good analytical skills to interpret data for proposing relevant interventions. Be an excellent communicator, both written and verbal, who can build positive relationships at all levels as well as challenge and influence others. Be organised and able to manage and prioritise a busy and varied workload What you'll get in return While we are clear about the scope of this new role, you won't be stepping into someone else's shoes and so you will have the opportunity and autonomy to shape how this role develops. We are a welcoming and friendly company who recognise we are only as good as the people who work here. As such we offer a whole host of benefits, including great work life balance (lower than average weekly hours), increased holiday allowance and cash back health plans for you and your family. NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, as they are currently under-represented within our workforce. Please note that we are not currently offering visa sponsorship.
Mar 28, 2024
Full time
Equality, Diversity and Inclusion Adviser Nottingham £34,445 to £38,005 Are you passionate about Equality, Inclusion and Diversity? Do you have experience promoting, advising and coaching on EDI initiatives in the workplace? If you answered yes to these questions then you may be exactly who NCHA are looking for in our new role of Equality, Diversity and Inclusion Advisor The Job As our new Equality, Diversity and Inclusion Advisor, you will be providing support to colleagues, managers and NCHA's EDI panel to achieve our EDI goals. You will be delivering against key targets in our EDI strategy and ensuring NCHA has a colleague base which is representative of the communities we serve - especially in relation to ethnic diversity. To ensure we deliver our services in line with the needs of the communities we serve the main responsibilities of your new job will be (but not limited to): Providing professional and consistent EDI support and advise on a range of issues (e.g. HR Process, customer policies and core business approaches) Facilitate and support NCHA's Diverse Heritage forum and any other EDI forums Attend business panels and forums as required to lead EDI initiatives Provide advice and guidance to managers regarding Equality Impact Assessments Review delivery approaches to give advice and guidance on required improvements Work with Learning and Organisational Development colleagues to ensure learning interventions are appropriate, prioritised and targeted This is a full time (35 hours per week) Hybrid role, although we expect regular office attendance to support collaboration with colleagues. Please note that while your working hours will generally be during normal office hours Monday to Friday, there is highly likely to be occasional out of hours work to support committees or specific activities related to EDI. This role is currently based at our head office, and we are very excited to be moving to a brand new purpose build head office in Clifton, Nottingham later in 2024. About You Apart from your passion for Equality, Diversity and Inclusion you will: Have considerable experience in a similar role providing advice, coaching and support at all levels. Be able to demonstrate up to date knowledge of employment equality legislation and key case law to provide sound guidance and expertise, as well as committed to continuous development and understands the benefits of having a diverse workforce. Have good analytical skills to interpret data for proposing relevant interventions. Be an excellent communicator, both written and verbal, who can build positive relationships at all levels as well as challenge and influence others. Be organised and able to manage and prioritise a busy and varied workload What you'll get in return While we are clear about the scope of this new role, you won't be stepping into someone else's shoes and so you will have the opportunity and autonomy to shape how this role develops. We are a welcoming and friendly company who recognise we are only as good as the people who work here. As such we offer a whole host of benefits, including great work life balance (lower than average weekly hours), increased holiday allowance and cash back health plans for you and your family. NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, as they are currently under-represented within our workforce. Please note that we are not currently offering visa sponsorship.
Customer Migration Advisor Hull (HU5) Free Parking 37.5 Hours per week - Monday to Friday 11am-7pm 11.73 per hour Duration: Approximately 8 weeks Start date- 8th April We're looking to recruit 2 motivated Inbound and Outbound Advisers for a growing telecomms technology specialist based in the Cottingham road area of Hull. Main purpose of the role is to help the team migrate new customers to the companies technology platform. The successful candidates will be responsible for both receiving incoming customer inquiries and making outbound calls to customers to successfully oversee this migration work. The role requires exceptional communication skills, persuasive abilities, and a customer-centric approach provide a positive and improved experience for customers. Key Responsibilities: Handling Incoming calls. Providing accurate and detailed information on product pricing, features and benefits. Identify and understand customer requirements. Ability to support customer through the transition journey. Follow up on enquiries and book appointments for product specialists. Build rapport and communicate company services. Maintain accurate call and customer interaction information. Stay updated on products and services and thoroughly understand the features and benefits of the products and services. Adhere to all framework and compliance guidelines. Qualifications and Skills; Excellent verbal communication skills and the ability to adapt communication style to various customer personalities. Proficient in using basic computer applications and software. Goal-oriented mindset with a track record of meeting or exceeding targets. Self-motivated, energetic, and driven to succeed. Ability to work independently as well as part of a team. Time management skills to prioritise and manage multiple tasks efficiently. Interested candidates should apply via this website. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Seasonal
Customer Migration Advisor Hull (HU5) Free Parking 37.5 Hours per week - Monday to Friday 11am-7pm 11.73 per hour Duration: Approximately 8 weeks Start date- 8th April We're looking to recruit 2 motivated Inbound and Outbound Advisers for a growing telecomms technology specialist based in the Cottingham road area of Hull. Main purpose of the role is to help the team migrate new customers to the companies technology platform. The successful candidates will be responsible for both receiving incoming customer inquiries and making outbound calls to customers to successfully oversee this migration work. The role requires exceptional communication skills, persuasive abilities, and a customer-centric approach provide a positive and improved experience for customers. Key Responsibilities: Handling Incoming calls. Providing accurate and detailed information on product pricing, features and benefits. Identify and understand customer requirements. Ability to support customer through the transition journey. Follow up on enquiries and book appointments for product specialists. Build rapport and communicate company services. Maintain accurate call and customer interaction information. Stay updated on products and services and thoroughly understand the features and benefits of the products and services. Adhere to all framework and compliance guidelines. Qualifications and Skills; Excellent verbal communication skills and the ability to adapt communication style to various customer personalities. Proficient in using basic computer applications and software. Goal-oriented mindset with a track record of meeting or exceeding targets. Self-motivated, energetic, and driven to succeed. Ability to work independently as well as part of a team. Time management skills to prioritise and manage multiple tasks efficiently. Interested candidates should apply via this website. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
An exciting opportunity has come up with our Fife based client for a Customer Service expert to join their busy Customer Service team. You will provide customers with an efficient and reliable service with an aim to meet expectations at all levels. Key duties will include: Review and process customer order monitor customer orders on a daily, weekly, monthly basis. Coordinate with Procurement, Planning, Warehouse and Transport Teams to meet customer delivery requirements. Liaise with the Finance team to resolve credit queries. Process customer complaints Maintain regular contact with relevant external Sales Teams. Build relationships with customers. To be suitable for this busy and rewarding role you will have the following key skills and experience : Proven experience in a fast-paced customer service related office role. Strong IT skills and attention to detail Background in Manufacturing preferred Excellent oral and written communication skills Self-motivated and flexible In return you will receive an excellent salary and benefits package along with ongoing training and development. If you are committed to a permanent role and have the relevant skills and experience please apply or call Jill Cullen on (phone number removed).
Mar 28, 2024
Full time
An exciting opportunity has come up with our Fife based client for a Customer Service expert to join their busy Customer Service team. You will provide customers with an efficient and reliable service with an aim to meet expectations at all levels. Key duties will include: Review and process customer order monitor customer orders on a daily, weekly, monthly basis. Coordinate with Procurement, Planning, Warehouse and Transport Teams to meet customer delivery requirements. Liaise with the Finance team to resolve credit queries. Process customer complaints Maintain regular contact with relevant external Sales Teams. Build relationships with customers. To be suitable for this busy and rewarding role you will have the following key skills and experience : Proven experience in a fast-paced customer service related office role. Strong IT skills and attention to detail Background in Manufacturing preferred Excellent oral and written communication skills Self-motivated and flexible In return you will receive an excellent salary and benefits package along with ongoing training and development. If you are committed to a permanent role and have the relevant skills and experience please apply or call Jill Cullen on (phone number removed).
Partnership Support Specialist Financial Services Customer Service & Account Management Derby Full time, 3 Days a week in the office 24,3000 Are you ready to break the mould and deliver "wow" in your career? Gleeson Recruitment are working with a well-known Financial Services business in Derby to recruit a Partnership Support Specialist. You'll play a pivotal role in supporting their Sales teams and National Sales Director. As part of the team, you'll handle day-to-day operational issues, foster strong business relationships, and aid in the implementation of new initiatives across our network. What's on offer: A voice! Our client welcome and value everyone's opinion and encourage you to tell us how we can improve what we do and how do it, both as a team and as a business. A great working environment, with friendly and supportive colleagues. Plenty of learning opportunities, including subscriptions, training courses and lunch & learns. Regular social events, including Summer and Christmas celebrations. Flexible working arrangements Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday. Matched Share Scheme & pension scheme with generous employer contributions. Enhanced Parental Leave Volunteer Days Employee Assistance Programme Employee Discount Portal Cycle to Work Scheme Birthday Annual Leave LV Doctor And lots, lots more! Responsibilities: Provide effective communication and support to field Sales teams and Advisors. Develop business relationships with accounts and field sales structure. Assist in the onboarding process for new advisers. Proactively follow up on initiatives and maintain contact with Regional Sales Directors. Collaborate with head office staff and maintain a thorough understanding of key projects and delivery programs. Assist in the implementation of marketing campaigns and provide feedback on brand awareness. Ensure compliance with company policies, GDPR regulations, and industry standards. Liaise with product providers to assist in problem-solving. What we're looking for: Engaging personality with the ability to build rapport quickly. Professional approach with the ability to influence at all levels. Exceptional verbal and written communication skills. Strong relationship-building abilities. Confident telephone manner with effective objection handling skills. Self-motivated with a positive attitude and ability to work under pressure. Able to work independently and meet challenging targets. Advanced Excel skills. If you have what it takes to deliver in this role, please apply today. We look forward to receiving your application. Team Gleeson At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Mar 28, 2024
Full time
Partnership Support Specialist Financial Services Customer Service & Account Management Derby Full time, 3 Days a week in the office 24,3000 Are you ready to break the mould and deliver "wow" in your career? Gleeson Recruitment are working with a well-known Financial Services business in Derby to recruit a Partnership Support Specialist. You'll play a pivotal role in supporting their Sales teams and National Sales Director. As part of the team, you'll handle day-to-day operational issues, foster strong business relationships, and aid in the implementation of new initiatives across our network. What's on offer: A voice! Our client welcome and value everyone's opinion and encourage you to tell us how we can improve what we do and how do it, both as a team and as a business. A great working environment, with friendly and supportive colleagues. Plenty of learning opportunities, including subscriptions, training courses and lunch & learns. Regular social events, including Summer and Christmas celebrations. Flexible working arrangements Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday. Matched Share Scheme & pension scheme with generous employer contributions. Enhanced Parental Leave Volunteer Days Employee Assistance Programme Employee Discount Portal Cycle to Work Scheme Birthday Annual Leave LV Doctor And lots, lots more! Responsibilities: Provide effective communication and support to field Sales teams and Advisors. Develop business relationships with accounts and field sales structure. Assist in the onboarding process for new advisers. Proactively follow up on initiatives and maintain contact with Regional Sales Directors. Collaborate with head office staff and maintain a thorough understanding of key projects and delivery programs. Assist in the implementation of marketing campaigns and provide feedback on brand awareness. Ensure compliance with company policies, GDPR regulations, and industry standards. Liaise with product providers to assist in problem-solving. What we're looking for: Engaging personality with the ability to build rapport quickly. Professional approach with the ability to influence at all levels. Exceptional verbal and written communication skills. Strong relationship-building abilities. Confident telephone manner with effective objection handling skills. Self-motivated with a positive attitude and ability to work under pressure. Able to work independently and meet challenging targets. Advanced Excel skills. If you have what it takes to deliver in this role, please apply today. We look forward to receiving your application. Team Gleeson At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Help Desk Coordinator Your new company CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2018 revenues of $21.3 billion and more than 90,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking in 2018. It has been named one of Fortune's "Most Admired Companies" for seven years in a row, including being ranked number one in the real estate sector in 2019.CBRE offers a broad range of integrated services, including transaction and project management; property and facilities management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. Your new role : To assist the help desk, by acting as first point of contact for customers, staff and suppliers, contact the help desk to ensure the provision of world-class customer service is offered, to ensure all maintenance requests are dealt with effectively and efficiently. Key Responsibilities To develop a good working relationship with all members of CBRE staff and client's staff. Be the first point of contact for all customer enquiries; escalate concerns of a complex nature to the Supervisor for advice and guidance. Log all job requests that are received via telephone onto the central help desk request system.Prioritise job requests received through the central help desk request system. Ensure all relevant information in order to prioritise and resolve requests is obtained and evaluated.Contribute to the development of new works requests into quotations, requesting purchase orders and arranging work in consultation with the customer, and organising the recharge process. Monitor work progress and update customers through to completion of work, gather feedback from the team in order to update issues accordingly. Log, monitor and resolve routine customer complaints, escalate to the Supervisor those complaints that are, for example, complex, high profile or require support to effectively resolve. Collate customer feedback. Raise any issues or concerns with the Supervisor. Run reports and analyse help desk data as requested. Manage day to day administration and filing as required.Meet the contractual SLA & KPI targets. What you'll need to succeed : A good general education is essential.Must be tidy and organised, able to prioritise, and deliver within high pressure, business-critical environments.IT literate (MS Suite) must be able to use a variety of online systems.Good experience and demonstrate a good knowledge of managing workloads.Excellent verbal and written communication skills. A passion for providing world-class customer service. Excellent interpersonal skills and the ability to build effective professional relationships with colleagues at all levels/ different areas and external stakeholders. Be able to maintain confidentiality, and a flexible and proactive approach to teamwork. What you'll get in return 23 days of Holiday Training on the job Be a part of a successful company and supportive team. £13-£13.50 per hour Don't work on bank holidays. And more What you need to do now Send me an updated CV or call . If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 28, 2024
Seasonal
Help Desk Coordinator Your new company CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2018 revenues of $21.3 billion and more than 90,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking in 2018. It has been named one of Fortune's "Most Admired Companies" for seven years in a row, including being ranked number one in the real estate sector in 2019.CBRE offers a broad range of integrated services, including transaction and project management; property and facilities management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. Your new role : To assist the help desk, by acting as first point of contact for customers, staff and suppliers, contact the help desk to ensure the provision of world-class customer service is offered, to ensure all maintenance requests are dealt with effectively and efficiently. Key Responsibilities To develop a good working relationship with all members of CBRE staff and client's staff. Be the first point of contact for all customer enquiries; escalate concerns of a complex nature to the Supervisor for advice and guidance. Log all job requests that are received via telephone onto the central help desk request system.Prioritise job requests received through the central help desk request system. Ensure all relevant information in order to prioritise and resolve requests is obtained and evaluated.Contribute to the development of new works requests into quotations, requesting purchase orders and arranging work in consultation with the customer, and organising the recharge process. Monitor work progress and update customers through to completion of work, gather feedback from the team in order to update issues accordingly. Log, monitor and resolve routine customer complaints, escalate to the Supervisor those complaints that are, for example, complex, high profile or require support to effectively resolve. Collate customer feedback. Raise any issues or concerns with the Supervisor. Run reports and analyse help desk data as requested. Manage day to day administration and filing as required.Meet the contractual SLA & KPI targets. What you'll need to succeed : A good general education is essential.Must be tidy and organised, able to prioritise, and deliver within high pressure, business-critical environments.IT literate (MS Suite) must be able to use a variety of online systems.Good experience and demonstrate a good knowledge of managing workloads.Excellent verbal and written communication skills. A passion for providing world-class customer service. Excellent interpersonal skills and the ability to build effective professional relationships with colleagues at all levels/ different areas and external stakeholders. Be able to maintain confidentiality, and a flexible and proactive approach to teamwork. What you'll get in return 23 days of Holiday Training on the job Be a part of a successful company and supportive team. £13-£13.50 per hour Don't work on bank holidays. And more What you need to do now Send me an updated CV or call . If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
About Our Client Our client has a mission to build billion-dollar potential businesses in the green economy and claim potential as a climate change innovator, and to deliver on their mission to contribute to society. They incubate and build high-tech growth ventures at the intersection of mobility, energy and digital. Job Description Directing the legal support for all commercial projects, including bidding, structuring, negotiation, contracting, procurement, contract execution, contract management and dispute resolution. Leading discussions globally with other legal functions around the business to support business growth in new markets. Leading discussions with the organisations global compliance function to implement, maintain and develop compliance processes, conducting training and investigations, and helping to build a strong 'compliance culture' in the organisation. Directing the delivery and the development of advice, training, templates and tools and processes to improve the standard of contracting, tendering, negotiation, sourcing and procurement practices. Playing a key role in cross-functional teams, building relationships and counselling stakeholders on legal commercial and reputational risk, leading discussions on risk management and ethical practices in a user-friendly and pragmatic manner. Responsible for compliance with corporate governance and approval requirements, company secretarial requirements, regulatory, litigation and disputes, intellectual property, real estate, and employment matters. Instruct and manage external legal advisors across a wide spectrum of legal disciplines within budget, including for contracting under jurisdictions outside England and Wales. The Successful Applicant Degree in Law or equivalent Entitled to practice in England and Wales Post qualification experience in top tier international law firms or industrial companies, experience in the Mobility and Energy sectors would be valuable. Thorough knowledge of English law and practice; familiar with common contracting schemes for technology service delivery/ SaaS (PPPs, EPC contracts, alliance/collaboration agreements, joint ventures, consortia), public and private procurement, intellectual property and infrastructure financing. Exceptional negotiation and risk management skills, able to operate at multiple levels up to Board level and including with customers, suppliers and other stakeholders. Strong company secretariat experience, including running board meetings, managing engagement with shareholders, the board and senior management, maintaining statutory books, making all relevant filings, taking minutes and liaising with external regulators, advisers and auditors. Exceptional governance experience, including developing appropriate processes and systems for the execution of contracts and other legal documents by authorised signatories, developing suites of templates and managing a complete and accurate register of contract documentation. Strong risk management and dispute resolution skills. What's on Offer A strong remuneration on offer
Mar 28, 2024
Full time
About Our Client Our client has a mission to build billion-dollar potential businesses in the green economy and claim potential as a climate change innovator, and to deliver on their mission to contribute to society. They incubate and build high-tech growth ventures at the intersection of mobility, energy and digital. Job Description Directing the legal support for all commercial projects, including bidding, structuring, negotiation, contracting, procurement, contract execution, contract management and dispute resolution. Leading discussions globally with other legal functions around the business to support business growth in new markets. Leading discussions with the organisations global compliance function to implement, maintain and develop compliance processes, conducting training and investigations, and helping to build a strong 'compliance culture' in the organisation. Directing the delivery and the development of advice, training, templates and tools and processes to improve the standard of contracting, tendering, negotiation, sourcing and procurement practices. Playing a key role in cross-functional teams, building relationships and counselling stakeholders on legal commercial and reputational risk, leading discussions on risk management and ethical practices in a user-friendly and pragmatic manner. Responsible for compliance with corporate governance and approval requirements, company secretarial requirements, regulatory, litigation and disputes, intellectual property, real estate, and employment matters. Instruct and manage external legal advisors across a wide spectrum of legal disciplines within budget, including for contracting under jurisdictions outside England and Wales. The Successful Applicant Degree in Law or equivalent Entitled to practice in England and Wales Post qualification experience in top tier international law firms or industrial companies, experience in the Mobility and Energy sectors would be valuable. Thorough knowledge of English law and practice; familiar with common contracting schemes for technology service delivery/ SaaS (PPPs, EPC contracts, alliance/collaboration agreements, joint ventures, consortia), public and private procurement, intellectual property and infrastructure financing. Exceptional negotiation and risk management skills, able to operate at multiple levels up to Board level and including with customers, suppliers and other stakeholders. Strong company secretariat experience, including running board meetings, managing engagement with shareholders, the board and senior management, maintaining statutory books, making all relevant filings, taking minutes and liaising with external regulators, advisers and auditors. Exceptional governance experience, including developing appropriate processes and systems for the execution of contracts and other legal documents by authorised signatories, developing suites of templates and managing a complete and accurate register of contract documentation. Strong risk management and dispute resolution skills. What's on Offer A strong remuneration on offer
Client Adviser £20,000 - £25,000 Depending on Experience (plus genuine further progression once trained) Telford Permanent Monday to Friday 9am to 5.30pm An opportunity has arisen to work for an established branch of a professional services company based within the Telford area . They are looking to recruit a Client Advisor to join their existing team on a permanent basis. As a Client Adviser within our team, you ll play a key role in the success of an expanding local business by ensuring our customers receive a first-class service. This is a multi-disciplined role handling a wide range of personal and commercial policies. Duties include: Providing client with an excellent customer service experience. Helping clients with any questions or building quotations Fact finding with clients to understand requirements to build up a customised quotation. Discussing additional options and services to promote further purchases that are relevant to the client s needs. Ensuring all documentation has been generated correctly and passed to clients to review Creating a diary reminder to check back with clients at a specific timescale in the future to see if they wish to order from you again. Assisting the client with amending orders where required Providing customers with an excellent aftercare service, giving the necessary service and advice that they require. Any additional administrative duties to support your clients and the wider team. Skills and Experience: To be considered for this excellent opportunity, we are looking for a bright, professional and dynamic individual who is really passionate about giving clients a fantastic customer experience. You will be comfortable juggling a busy workload at times, but still ensuring a consistently high quality of service is always provided and you build a lasting rapport with clients. Within this role, plenty of internal and professional training will be provided to ensure you have the required licences to perform your duties, and as you achieve these licences this will allow growth in your role and also the remuneration you can earn. We need you to have Excellent communication skills, both verbal and written The ability to work alone and as part of a team Be flexible and adaptable with a willingness to learn The ability to work to targets and deadlines A minimum of 5 GCSES or equivalent of Grade C or above The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours . If you do not hear from us within this time your details won t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client. Whether you re seeking a new permanent position, temporary assignment or contract you ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you. Reference: DE25893
Mar 28, 2024
Full time
Client Adviser £20,000 - £25,000 Depending on Experience (plus genuine further progression once trained) Telford Permanent Monday to Friday 9am to 5.30pm An opportunity has arisen to work for an established branch of a professional services company based within the Telford area . They are looking to recruit a Client Advisor to join their existing team on a permanent basis. As a Client Adviser within our team, you ll play a key role in the success of an expanding local business by ensuring our customers receive a first-class service. This is a multi-disciplined role handling a wide range of personal and commercial policies. Duties include: Providing client with an excellent customer service experience. Helping clients with any questions or building quotations Fact finding with clients to understand requirements to build up a customised quotation. Discussing additional options and services to promote further purchases that are relevant to the client s needs. Ensuring all documentation has been generated correctly and passed to clients to review Creating a diary reminder to check back with clients at a specific timescale in the future to see if they wish to order from you again. Assisting the client with amending orders where required Providing customers with an excellent aftercare service, giving the necessary service and advice that they require. Any additional administrative duties to support your clients and the wider team. Skills and Experience: To be considered for this excellent opportunity, we are looking for a bright, professional and dynamic individual who is really passionate about giving clients a fantastic customer experience. You will be comfortable juggling a busy workload at times, but still ensuring a consistently high quality of service is always provided and you build a lasting rapport with clients. Within this role, plenty of internal and professional training will be provided to ensure you have the required licences to perform your duties, and as you achieve these licences this will allow growth in your role and also the remuneration you can earn. We need you to have Excellent communication skills, both verbal and written The ability to work alone and as part of a team Be flexible and adaptable with a willingness to learn The ability to work to targets and deadlines A minimum of 5 GCSES or equivalent of Grade C or above The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours . If you do not hear from us within this time your details won t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client. Whether you re seeking a new permanent position, temporary assignment or contract you ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you. Reference: DE25893
At Crystal&Co, we're not just building careers; we're shaping futures! Nestled in the vibrant heart of Northwest London, our fast-growing company takes pride in delivering top-notch services in the adult education realm and beyond. Who We Are: Imagine a workplace where your growth is nurtured, where every idea is valued, and where excellence is not just encouraged but celebrated. That's Crystal&Co for you! From Construction Industry courses to University Enrolment and more, our diverse range of services is as dynamic as our inclusive team. Why Us: We believe in investing in our people, fostering an environment where professional development is a way of life. As we continue to expand, we're on the lookout for a passionate Student Recruitment Adviser to join our team and be part of this exciting journey. The Role: As a Student Recruitment Adviser, you'll be the bridge between dreams and reality. Your role involves: - Responding to inquiries with charm and enthusiasm, promoting courses from our esteemed partner universities. - Conducting insightful interviews to understand the unique aspirations and goals of potential students. - Providing unwavering support throughout the admission process, ensuring a smooth journey into education. - Offering guidance on paperwork and student finance options, making dreams financially accessible. - Keeping the momentum alive with organized record-keeping and timely follow-ups. - Being a driving force behind engaging marketing campaigns. Skills We're Looking For: - Excellent communication skills that resonate with people from all walks of life. - Masterful organizational skills and the ability to juggle multiple tasks seamlessly. - A deadline-driven, goal-oriented mindset that thrives on challenges. - A positive attitude and a customer-focused approach that leaves a lasting impression. - Bonus points if you're fluent in spoken and written Russian - Tech-savvy with a solid grasp of the Microsoft Office Package. - Available to work on weekends What's In It For You: - A competitive starting salary of £25k per year, plus performance-based bonuses to fuel your ambition, between £15k - £20k per year - A work environment that not only supports growth but encourages it. - The chance to learn, evolve, and carve out a path for advancement in your career. - Free parking - Casual dress code - Private health care
Mar 28, 2024
Full time
At Crystal&Co, we're not just building careers; we're shaping futures! Nestled in the vibrant heart of Northwest London, our fast-growing company takes pride in delivering top-notch services in the adult education realm and beyond. Who We Are: Imagine a workplace where your growth is nurtured, where every idea is valued, and where excellence is not just encouraged but celebrated. That's Crystal&Co for you! From Construction Industry courses to University Enrolment and more, our diverse range of services is as dynamic as our inclusive team. Why Us: We believe in investing in our people, fostering an environment where professional development is a way of life. As we continue to expand, we're on the lookout for a passionate Student Recruitment Adviser to join our team and be part of this exciting journey. The Role: As a Student Recruitment Adviser, you'll be the bridge between dreams and reality. Your role involves: - Responding to inquiries with charm and enthusiasm, promoting courses from our esteemed partner universities. - Conducting insightful interviews to understand the unique aspirations and goals of potential students. - Providing unwavering support throughout the admission process, ensuring a smooth journey into education. - Offering guidance on paperwork and student finance options, making dreams financially accessible. - Keeping the momentum alive with organized record-keeping and timely follow-ups. - Being a driving force behind engaging marketing campaigns. Skills We're Looking For: - Excellent communication skills that resonate with people from all walks of life. - Masterful organizational skills and the ability to juggle multiple tasks seamlessly. - A deadline-driven, goal-oriented mindset that thrives on challenges. - A positive attitude and a customer-focused approach that leaves a lasting impression. - Bonus points if you're fluent in spoken and written Russian - Tech-savvy with a solid grasp of the Microsoft Office Package. - Available to work on weekends What's In It For You: - A competitive starting salary of £25k per year, plus performance-based bonuses to fuel your ambition, between £15k - £20k per year - A work environment that not only supports growth but encourages it. - The chance to learn, evolve, and carve out a path for advancement in your career. - Free parking - Casual dress code - Private health care