One Avenue Group
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Are you looking for a great opportunity to develop your career with a market-leading company? Then we would love to hear from you! The Customer Service Advisor will be a vital part of the Packaging team. You will be responsible for maintaining excellent customer relationships with international key accounts. This position will suit an engaging, confident, well-organised individual with the ability to prioritise their workload and an excellent eye for attention to detail. Role Overview Respond to customer enquiries by providing prices, product information, quotes, and samples. Deal with and resolve any customer complaints by liaising with Logistics and Credit Control to maintain effective customer relationships. Process stock and customer orders (received by telephone and email), completing administrative processes of order transactions directly into SAP. Keep order trackers updated for UK, Export and PDF orders. Ensure personal performance standards are met on a daily basis in line with KPIs, targets, values and behaviours. Interact with the Key Account Manager on a daily basis to support the development of action plans for Blue Chip clients within their portfolio. Ensure compliance is met by providing support with the export processes, couriers, and warehouse. Responsible for internal workload, including allocation and prioritisation of daily tasks, reporting for customers, and monitoring prices and exchange rates. Supporting the team with all export accounts. Undertake all necessary planning for any peak key promotional days. Benefits A healthy and achievable quarterly bonus based on team and company performance A commitment to your training and development Company contributory pension and life assurance scheme Flexible buy/sell holiday scheme Eye care vouchers Cycle to work scheme Fiat discount offer Free parking provided Essential Skills A customer-first approach with strong relationship-building skills Confidence in customer service principles, account management, and customer satisfaction Excellent telephone manner Ability to prioritise workload and multi-task Capability to demonstrate a high level of accuracy and attention to detail Good IT skills with a working knowledge of Microsoft Office Desirable Skills Knowledge of products/services would be a benefit but not necessary to this Customer Service Advisor role. About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance. This is a great chance to join a developing business with big ambitions and have a significant impact. With future career opportunities as you and the business grow. Apply for this Customer Service role today!
Apr 18, 2024
Full time
Are you looking for a great opportunity to develop your career with a market-leading company? Then we would love to hear from you! The Customer Service Advisor will be a vital part of the Packaging team. You will be responsible for maintaining excellent customer relationships with international key accounts. This position will suit an engaging, confident, well-organised individual with the ability to prioritise their workload and an excellent eye for attention to detail. Role Overview Respond to customer enquiries by providing prices, product information, quotes, and samples. Deal with and resolve any customer complaints by liaising with Logistics and Credit Control to maintain effective customer relationships. Process stock and customer orders (received by telephone and email), completing administrative processes of order transactions directly into SAP. Keep order trackers updated for UK, Export and PDF orders. Ensure personal performance standards are met on a daily basis in line with KPIs, targets, values and behaviours. Interact with the Key Account Manager on a daily basis to support the development of action plans for Blue Chip clients within their portfolio. Ensure compliance is met by providing support with the export processes, couriers, and warehouse. Responsible for internal workload, including allocation and prioritisation of daily tasks, reporting for customers, and monitoring prices and exchange rates. Supporting the team with all export accounts. Undertake all necessary planning for any peak key promotional days. Benefits A healthy and achievable quarterly bonus based on team and company performance A commitment to your training and development Company contributory pension and life assurance scheme Flexible buy/sell holiday scheme Eye care vouchers Cycle to work scheme Fiat discount offer Free parking provided Essential Skills A customer-first approach with strong relationship-building skills Confidence in customer service principles, account management, and customer satisfaction Excellent telephone manner Ability to prioritise workload and multi-task Capability to demonstrate a high level of accuracy and attention to detail Good IT skills with a working knowledge of Microsoft Office Desirable Skills Knowledge of products/services would be a benefit but not necessary to this Customer Service Advisor role. About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance. This is a great chance to join a developing business with big ambitions and have a significant impact. With future career opportunities as you and the business grow. Apply for this Customer Service role today!
Role Purpose: To provide a comprehensive business support service with the Adult Social Care Directorate.The role holder will ensure that systems are in place and input data into appropriate databases and manual records to keep the records up-to-date and accurate to agreed procedures and standards.The role will require providing factual and reliable advice on all areas of business support for which the ASC Workforce Strategy & Business Support Team is responsible. The role holder will support senior team members and service managers to ensure projects are delivered in a timely manner and to a high standard. The role holder will perform accurate and timely employee administration and transaction processes, to agreed procedures and standards, also including minute taking as directed. Work Context: The post sits within Adult Social Care in the Comms & Ops service. The post will primarily support the C&O service ranging from front line teams and back office support teams.The role is a key part of the ASC Workforce Strategy & Business Support Team and will work with colleagues and stakeholders to ensure processes and procedures are maintained at all times. The role holder will also be expected to highlight and contribute to the continuous improvement needs of the team to ensure the team continues to effectively support the service. The role holder will support more senior staff by executing the detailed processes entailed in specific aspects of business, financial, facilities and HR administration and will be fully versed in all the procedures of their specialism. The role holder will be subject to supervision but will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day, timescales. Representative Accountabilities: Analysis, Reporting & Documentation Provide and manipulate data for statistical purposes and run and present standard reports. Prepare and dispatch a range of correspondence/documents to facilitate efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.Customer Service & Support Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service.Planning & Organising Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of internal/ external meetings and activities to support a high standard of office organisation. Plan and prioritise own week-to-week work activities, to ensure operational efficiency. Refer to more senior colleagues for prioritisation of nonstandard work.Finance/Resource Management Follow established ordering procedures to ensure adequate resources are available.Work with others Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues. Communicate and liaise with service users and/or external contacts, usually through established routine connections as own section of work requires.People Management Guide junior staff in duties to facilitate their development and ensure routines observed. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. Experience and Personal Characteristics: Familiar with one or more of the specific processes used in the relevant discipline. Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures. Competent in a range of IT tools. Ability to work with others to improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers. Good administrative /organisational and analytical skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Experience of maintaining business processes and systems. Ability to guide and support less experienced or more junior colleagues (for some roles). We are looking for a Senior Business Support Assistant to join our team. Our team manage a range of business, staffing and recruitment activities across the Adult Social Care Directorate, for and on behalf of our front line managers. This means they can focus on making a difference to the residents of Surrey. Our job profiles will tell you what you'll be doing, but more important to us is how you'll do it. We want people who are self-motivated and committed to working in partnership with others, from junior colleagues and peers to the most senior leaders in the council. The role is fast paced, but we offer a thorough induction and support program to help you learn new processes. Experience of administering and/or supporting an end-to-end recruitment process would be desirable but is not essential. We are looking for some who is committed and holds the value of being the best you can be on a day-to-day basis. You will need to be a strong administrator with an eye for detail and able to manage several processes at once and manage changing priorities and deadlines. Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Apr 18, 2024
Full time
Role Purpose: To provide a comprehensive business support service with the Adult Social Care Directorate.The role holder will ensure that systems are in place and input data into appropriate databases and manual records to keep the records up-to-date and accurate to agreed procedures and standards.The role will require providing factual and reliable advice on all areas of business support for which the ASC Workforce Strategy & Business Support Team is responsible. The role holder will support senior team members and service managers to ensure projects are delivered in a timely manner and to a high standard. The role holder will perform accurate and timely employee administration and transaction processes, to agreed procedures and standards, also including minute taking as directed. Work Context: The post sits within Adult Social Care in the Comms & Ops service. The post will primarily support the C&O service ranging from front line teams and back office support teams.The role is a key part of the ASC Workforce Strategy & Business Support Team and will work with colleagues and stakeholders to ensure processes and procedures are maintained at all times. The role holder will also be expected to highlight and contribute to the continuous improvement needs of the team to ensure the team continues to effectively support the service. The role holder will support more senior staff by executing the detailed processes entailed in specific aspects of business, financial, facilities and HR administration and will be fully versed in all the procedures of their specialism. The role holder will be subject to supervision but will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day, timescales. Representative Accountabilities: Analysis, Reporting & Documentation Provide and manipulate data for statistical purposes and run and present standard reports. Prepare and dispatch a range of correspondence/documents to facilitate efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.Customer Service & Support Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service.Planning & Organising Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of internal/ external meetings and activities to support a high standard of office organisation. Plan and prioritise own week-to-week work activities, to ensure operational efficiency. Refer to more senior colleagues for prioritisation of nonstandard work.Finance/Resource Management Follow established ordering procedures to ensure adequate resources are available.Work with others Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues. Communicate and liaise with service users and/or external contacts, usually through established routine connections as own section of work requires.People Management Guide junior staff in duties to facilitate their development and ensure routines observed. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. Experience and Personal Characteristics: Familiar with one or more of the specific processes used in the relevant discipline. Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures. Competent in a range of IT tools. Ability to work with others to improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers. Good administrative /organisational and analytical skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Experience of maintaining business processes and systems. Ability to guide and support less experienced or more junior colleagues (for some roles). We are looking for a Senior Business Support Assistant to join our team. Our team manage a range of business, staffing and recruitment activities across the Adult Social Care Directorate, for and on behalf of our front line managers. This means they can focus on making a difference to the residents of Surrey. Our job profiles will tell you what you'll be doing, but more important to us is how you'll do it. We want people who are self-motivated and committed to working in partnership with others, from junior colleagues and peers to the most senior leaders in the council. The role is fast paced, but we offer a thorough induction and support program to help you learn new processes. Experience of administering and/or supporting an end-to-end recruitment process would be desirable but is not essential. We are looking for some who is committed and holds the value of being the best you can be on a day-to-day basis. You will need to be a strong administrator with an eye for detail and able to manage several processes at once and manage changing priorities and deadlines. Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Technology Sales Manager - Financial Services Technology Sales Manager is required to join our Financial Services client to help drive new platforms and products in to existing and new accounts in the UK. Based in London (full time in the office), this is a permanent role offering between £70,000 and £80,000. You will be responsible for the full sales life cycle, identifying new potential audiences within new and existing clients, being involved in technical conversations around the capability of the platform and also closing the deals. Requirements Proven experience in Technology/Platform sales within the Financial Services domain. Good technical knowledge - with the ability to hold conversations with technical stakeholders. Degree educated, or equivalent. This is a great opportunity to be a pivotal part of increasing the sales effort within an established Financial Services business. If you feel like you match the above and would like to hear more, please apply within. Technology Sales Manager - Financial Services Kite Human Capital - Hire Better We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position. We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make. 2023 - Winner Most Innovative Recruitment Agency' 2023 - Winner Best Banking/Professional Service' 2018 - Winner Best Client Service' 2017 - Winner Agency of The Year' 2017 - Winner Banking & Financial Services Agency' 2016 - Winner Banking & Financial Services Agency'
Apr 18, 2024
Full time
Technology Sales Manager - Financial Services Technology Sales Manager is required to join our Financial Services client to help drive new platforms and products in to existing and new accounts in the UK. Based in London (full time in the office), this is a permanent role offering between £70,000 and £80,000. You will be responsible for the full sales life cycle, identifying new potential audiences within new and existing clients, being involved in technical conversations around the capability of the platform and also closing the deals. Requirements Proven experience in Technology/Platform sales within the Financial Services domain. Good technical knowledge - with the ability to hold conversations with technical stakeholders. Degree educated, or equivalent. This is a great opportunity to be a pivotal part of increasing the sales effort within an established Financial Services business. If you feel like you match the above and would like to hear more, please apply within. Technology Sales Manager - Financial Services Kite Human Capital - Hire Better We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position. We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make. 2023 - Winner Most Innovative Recruitment Agency' 2023 - Winner Best Banking/Professional Service' 2018 - Winner Best Client Service' 2017 - Winner Agency of The Year' 2017 - Winner Banking & Financial Services Agency' 2016 - Winner Banking & Financial Services Agency'
DHL Global Forwarding Graduate 2024 Starting at £30,.5 hours per week, Mon-Fri Hayes and Chertsey Want to work for a global business, who are consistently recognised as a Top Employer? Well great news! DHL Global Forwarding are opening their graduate scheme for 2024. As a Graduate, you'll embark on a journey of learning and growth, contributing your talents to shape the future of our UK business. Join a team of passionate experts and gain invaluable experience across various departments in our freight forwarding business, backed by the latest technology. We offer a supportive culture, providing investments into your training and development. Location: Hayes and Chertsey office with occasional travel within the UK. What We Offer: Salary starting at £30,500, then £32,000 in Year 2 with another increase in Year 3! Comprehensive benefits package, including 25 days holiday + Bank Holidays, pension scheme, and retail discounts Realistic career progression - some of our most successful managers have started as graduates Hands-on experience in a fast-paced environment Personalised performance feedback and development planning Mentorship from senior management Opportunity to work for a Top Employer and Great Place to Work Programme Overview: This is a 36-month Fixed Term Contract with potential for a permanent placement. Year 1-2: 6x 4-month rotational placements in key departments including Operations, Products and Key Functions (such as Finance, Sales and Industrial Projects) Year 3: Final year specialisation in Air Freight Operations Requirements: 2:1 or above degree in related disciplines (economics, business management, logistics, etc.) Valid UK driving license with the mobility to travel within the UK to deliver projects Fluent in verbal and written English Passion to work for DHL and within the Freight Forwarding/Logistics industry Desired Skills: Strong interest in Air Freight forwarding and developing a career in logistics Customer-centric mindset with innovative thinking Proactive attitude and adaptability to change Excellent communication and interpersonal skills Proficiency in problem-solving and time management Who is DHL Global Forwarding: DHL Global Forwarding is part of the Deutsche Post DHL Group, with a global network spanning over 190 countries. We specialise in Air, Ocean, and Rail Freight, offering end-to-end solutions tailored to our customers' needs. You name it, we've shipped it - from brown bears, to aircraft engines, to lifesaving medicines! With a legacy dating back to 1815, we are experts in delivering excellence in logistics. Our values of Passion, Entrepreneurship, Excellence, and Teamwork drive us forward every day. Our Air Freight Department: The Air Freight department specialises in delivering efficient and reliable air transportation solutions to customers. Their services include express delivery, charter services as well as specialising in handling perishable or hazardous goods and catering diverse shipment needs. Utilising DHL's vast global network and partnerships with major airlines, they offer comprehensive coverage and competitive rates. Their end-to-end solutions include customs clearance, documentation, and track-and-trace capabilities, ensuring real-time visibility of shipments. Committed to fast and secure delivery, the team focus on optimising transit times and minimising costs for customers. Click "Apply" and our recruitment team will be in touch! Application deadline: 9th May 2024. Don't miss this opportunity to launch your career with DHL Global Forwarding, where Excellence is Simply Delivered. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds - irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
Apr 18, 2024
Full time
DHL Global Forwarding Graduate 2024 Starting at £30,.5 hours per week, Mon-Fri Hayes and Chertsey Want to work for a global business, who are consistently recognised as a Top Employer? Well great news! DHL Global Forwarding are opening their graduate scheme for 2024. As a Graduate, you'll embark on a journey of learning and growth, contributing your talents to shape the future of our UK business. Join a team of passionate experts and gain invaluable experience across various departments in our freight forwarding business, backed by the latest technology. We offer a supportive culture, providing investments into your training and development. Location: Hayes and Chertsey office with occasional travel within the UK. What We Offer: Salary starting at £30,500, then £32,000 in Year 2 with another increase in Year 3! Comprehensive benefits package, including 25 days holiday + Bank Holidays, pension scheme, and retail discounts Realistic career progression - some of our most successful managers have started as graduates Hands-on experience in a fast-paced environment Personalised performance feedback and development planning Mentorship from senior management Opportunity to work for a Top Employer and Great Place to Work Programme Overview: This is a 36-month Fixed Term Contract with potential for a permanent placement. Year 1-2: 6x 4-month rotational placements in key departments including Operations, Products and Key Functions (such as Finance, Sales and Industrial Projects) Year 3: Final year specialisation in Air Freight Operations Requirements: 2:1 or above degree in related disciplines (economics, business management, logistics, etc.) Valid UK driving license with the mobility to travel within the UK to deliver projects Fluent in verbal and written English Passion to work for DHL and within the Freight Forwarding/Logistics industry Desired Skills: Strong interest in Air Freight forwarding and developing a career in logistics Customer-centric mindset with innovative thinking Proactive attitude and adaptability to change Excellent communication and interpersonal skills Proficiency in problem-solving and time management Who is DHL Global Forwarding: DHL Global Forwarding is part of the Deutsche Post DHL Group, with a global network spanning over 190 countries. We specialise in Air, Ocean, and Rail Freight, offering end-to-end solutions tailored to our customers' needs. You name it, we've shipped it - from brown bears, to aircraft engines, to lifesaving medicines! With a legacy dating back to 1815, we are experts in delivering excellence in logistics. Our values of Passion, Entrepreneurship, Excellence, and Teamwork drive us forward every day. Our Air Freight Department: The Air Freight department specialises in delivering efficient and reliable air transportation solutions to customers. Their services include express delivery, charter services as well as specialising in handling perishable or hazardous goods and catering diverse shipment needs. Utilising DHL's vast global network and partnerships with major airlines, they offer comprehensive coverage and competitive rates. Their end-to-end solutions include customs clearance, documentation, and track-and-trace capabilities, ensuring real-time visibility of shipments. Committed to fast and secure delivery, the team focus on optimising transit times and minimising costs for customers. Click "Apply" and our recruitment team will be in touch! Application deadline: 9th May 2024. Don't miss this opportunity to launch your career with DHL Global Forwarding, where Excellence is Simply Delivered. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds - irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
ACCOUNT MANAGER Location: Preston Salary: £26k - £31k subject to experience + Benefits Part of the Hague Print Media Supplies Group, PSL Print Management is a UK market leader in Print Management Services providing a vast range of services that are integrated to provide the most cost efficient and effective marketing support functions in Print Management. Tailoring service and delivery to clients needs we provide a bespoke service with some of the most experience personnel in the industry. What you ll be doing: Your responsibilities will include: building and maintaining strong, long lasting client relationships. acting as a lead point of contact for customer account management matters. responsibility for end-to-end account management processes from quotation to order processing and delivery. handling orders from production to completion, often to exacting deadlines. working alongside the Account Director to generate new / additional business with existing clients. Does this sound like you? Ideally, you will already have account management experience that has been gained within the print sector, but this is not essential. You ll be able to demonstrate: a confident manner and a flexible and logical approach to work. great administration ability efficiency, attention to detail and accuracy. fantastic organisation skills and the ability to work to deadlines. effective verbal and written communication ability, including an excellent telephone manner. effective problem-solving ability. good working knowledge of Excel, Word, and e-mail. a superb, can-do customer service attitude. Work Hours: Monday Friday 9am-5pm (35 hours / week). Why Choose Us: You will be joining a friendly, professional and hard-working team. Benefits include: A basic salary of £26k - £31k (subject to experience). Eligibility to join a commission scheme once probation period completed. Life Assurance 27 days of holiday each year plus bank holidays. Hybrid working available (max 2 days from home). Free onsite parking (you ll be based at our office located in Red Scar Business Park, Preston, PR2 5ND). Please apply online with a CV that clearly sets out the relevancy of your experience. We will be reviewing applications on an ongoing basis so if you d like to be considered then please don t delay. A Basic Disclosure and Barring Service Check (criminal records check) applies to this role : an offer of employment will be conditional upon the successful applicant undertaking this check and it being deemed to be satisfactory. INDLS
Apr 18, 2024
Full time
ACCOUNT MANAGER Location: Preston Salary: £26k - £31k subject to experience + Benefits Part of the Hague Print Media Supplies Group, PSL Print Management is a UK market leader in Print Management Services providing a vast range of services that are integrated to provide the most cost efficient and effective marketing support functions in Print Management. Tailoring service and delivery to clients needs we provide a bespoke service with some of the most experience personnel in the industry. What you ll be doing: Your responsibilities will include: building and maintaining strong, long lasting client relationships. acting as a lead point of contact for customer account management matters. responsibility for end-to-end account management processes from quotation to order processing and delivery. handling orders from production to completion, often to exacting deadlines. working alongside the Account Director to generate new / additional business with existing clients. Does this sound like you? Ideally, you will already have account management experience that has been gained within the print sector, but this is not essential. You ll be able to demonstrate: a confident manner and a flexible and logical approach to work. great administration ability efficiency, attention to detail and accuracy. fantastic organisation skills and the ability to work to deadlines. effective verbal and written communication ability, including an excellent telephone manner. effective problem-solving ability. good working knowledge of Excel, Word, and e-mail. a superb, can-do customer service attitude. Work Hours: Monday Friday 9am-5pm (35 hours / week). Why Choose Us: You will be joining a friendly, professional and hard-working team. Benefits include: A basic salary of £26k - £31k (subject to experience). Eligibility to join a commission scheme once probation period completed. Life Assurance 27 days of holiday each year plus bank holidays. Hybrid working available (max 2 days from home). Free onsite parking (you ll be based at our office located in Red Scar Business Park, Preston, PR2 5ND). Please apply online with a CV that clearly sets out the relevancy of your experience. We will be reviewing applications on an ongoing basis so if you d like to be considered then please don t delay. A Basic Disclosure and Barring Service Check (criminal records check) applies to this role : an offer of employment will be conditional upon the successful applicant undertaking this check and it being deemed to be satisfactory. INDLS
We have an exciting opportunity for an Account Manager to be based at our Bredbury site! If you are passionate about ensuring your clients receive the highest level of service and building long-lasting relationships this could be the role for you! As an Account Manager, you will be responsible for building long-lasting relationships with your allocated clients, delivering exceptional customer service, and maximising customer satisfaction, whilst realising the full benefits of our service provisions. You will be comfortable presenting and discussing the Trescal brand with existing and potential customers as well and covering for reception and office administration. Benefits Competitive salary Continuous development and training plan 25 days holiday and the option to buy/sell days Flexible working options Access to the Trescal PerksHub Employee well-being programme Medical Health Cash Plan Pension and Life Assurance Scheme Essential Skills Previous experience in a customer service, administration, and/or sales provision environment is essential. Excellent communication skills both written and oral are essential. Excellent IT skills and knowledge of Office Suite essential (especially Microsoft Office Excel). Proven ability to identify and meet customers' needs and requirements. Self-motivated and team-orientated. Ability to work with minimum supervision in a busy and demanding environment. Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines. About Company Trescal is the global leader in calibration services, offering an array of industries a single source for measurement, repair and asset management across the globe. Starting in 1999, Trescal is an international group with over 4,800 employees across 31 countries with a 20% growth rate.
Apr 18, 2024
Full time
We have an exciting opportunity for an Account Manager to be based at our Bredbury site! If you are passionate about ensuring your clients receive the highest level of service and building long-lasting relationships this could be the role for you! As an Account Manager, you will be responsible for building long-lasting relationships with your allocated clients, delivering exceptional customer service, and maximising customer satisfaction, whilst realising the full benefits of our service provisions. You will be comfortable presenting and discussing the Trescal brand with existing and potential customers as well and covering for reception and office administration. Benefits Competitive salary Continuous development and training plan 25 days holiday and the option to buy/sell days Flexible working options Access to the Trescal PerksHub Employee well-being programme Medical Health Cash Plan Pension and Life Assurance Scheme Essential Skills Previous experience in a customer service, administration, and/or sales provision environment is essential. Excellent communication skills both written and oral are essential. Excellent IT skills and knowledge of Office Suite essential (especially Microsoft Office Excel). Proven ability to identify and meet customers' needs and requirements. Self-motivated and team-orientated. Ability to work with minimum supervision in a busy and demanding environment. Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines. About Company Trescal is the global leader in calibration services, offering an array of industries a single source for measurement, repair and asset management across the globe. Starting in 1999, Trescal is an international group with over 4,800 employees across 31 countries with a 20% growth rate.
DHL Global Forwarding Graduate 2024 Starting at £30,.5 hours per week, Mon-Fri Hayes and Chertsey Want to work for a global business, who are consistently recognised as a Top Employer? Well great news! DHL Global Forwarding are opening their graduate scheme for 2024. As a Graduate, you'll embark on a journey of learning and growth, contributing your talents to shape the future of our UK business. Join a team of passionate experts and gain invaluable experience across various departments in our freight forwarding business, backed by the latest technology. We offer a supportive culture, providing investments into your training and development. Location: Hayes and Chertsey office with occasional travel within the UK. What We Offer: Salary starting at £30,500, then £32,000 in Year 2 and £34,000 in Year 3! Comprehensive benefits package, including 25 days holiday + Bank Holidays, pension scheme, and retail discounts Realistic career progression - some of our most successful managers have started as graduates Hands-on experience in a fast-paced environment Personalised performance feedback and development planning Mentorship from senior management Opportunity to work for a Top Employer and Great Place to Work Programme Overview: This is a 36-month Fixed Term Contract with potential for a permanent placement. Year 1-2: 6x 4-month rotational placements in key departments including Operations, Products and Key Functions (such as Finance, Sales and Industrial Projects) Year 3: Final year specialisation in Ocean Freight Operations Requirements: 2:1 or above degree in related disciplines (economics, business management, logistics, etc.) Valid UK driving license with the mobility to travel within the UK to deliver projects Fluent in verbal and written English Passion to work for DHL and within the Freight Forwarding/Logistics industry Desired Skills: Strong interest in Ocean freight forwarding and developing a career in logistics Customer-centric mindset with innovative thinking Proactive attitude and adaptability to change Excellent communication and interpersonal skills Proficiency in problem-solving and time management Who is DHL Global Forwarding: DHL Global Forwarding is part of the Deutsche Post DHL Group, with a global network spanning over 190 countries. We specialise in Air, Ocean, and Rail Freight, offering end-to-end solutions tailored to our customers' needs. You name it, we've shipped it - from brown bears, to aircraft engines, to lifesaving medicines! With a legacy dating back to 1815, we are experts in delivering excellence in logistics. Our values of Passion, Entrepreneurship, Excellence, and Teamwork drive us forward every day. Our Ocean Freight Department: The Ocean Freight department specialise in managing the transportation of goods via ocean vessels across different trade lanes. Their services cover full container load (FCL) and less than container load (LCL) shipments, along with specialised solutions for temperature-controlled and oversized cargo. Collaborating closely with shipping lines, port authorities, and customs agencies, they ensure seamless operations and punctual delivery. Utilising DHL's extensive global network and advanced technology, they optimise routing, track shipments and offer end-to-end visibility for customers. Click "Apply" and our recruitment team will be in touch. Application deadline: 9th May 2024. Don't miss this opportunity to launch your career with DHL Global Forwarding, where Excellence is Simply Delivered. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds - irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
Apr 18, 2024
Full time
DHL Global Forwarding Graduate 2024 Starting at £30,.5 hours per week, Mon-Fri Hayes and Chertsey Want to work for a global business, who are consistently recognised as a Top Employer? Well great news! DHL Global Forwarding are opening their graduate scheme for 2024. As a Graduate, you'll embark on a journey of learning and growth, contributing your talents to shape the future of our UK business. Join a team of passionate experts and gain invaluable experience across various departments in our freight forwarding business, backed by the latest technology. We offer a supportive culture, providing investments into your training and development. Location: Hayes and Chertsey office with occasional travel within the UK. What We Offer: Salary starting at £30,500, then £32,000 in Year 2 and £34,000 in Year 3! Comprehensive benefits package, including 25 days holiday + Bank Holidays, pension scheme, and retail discounts Realistic career progression - some of our most successful managers have started as graduates Hands-on experience in a fast-paced environment Personalised performance feedback and development planning Mentorship from senior management Opportunity to work for a Top Employer and Great Place to Work Programme Overview: This is a 36-month Fixed Term Contract with potential for a permanent placement. Year 1-2: 6x 4-month rotational placements in key departments including Operations, Products and Key Functions (such as Finance, Sales and Industrial Projects) Year 3: Final year specialisation in Ocean Freight Operations Requirements: 2:1 or above degree in related disciplines (economics, business management, logistics, etc.) Valid UK driving license with the mobility to travel within the UK to deliver projects Fluent in verbal and written English Passion to work for DHL and within the Freight Forwarding/Logistics industry Desired Skills: Strong interest in Ocean freight forwarding and developing a career in logistics Customer-centric mindset with innovative thinking Proactive attitude and adaptability to change Excellent communication and interpersonal skills Proficiency in problem-solving and time management Who is DHL Global Forwarding: DHL Global Forwarding is part of the Deutsche Post DHL Group, with a global network spanning over 190 countries. We specialise in Air, Ocean, and Rail Freight, offering end-to-end solutions tailored to our customers' needs. You name it, we've shipped it - from brown bears, to aircraft engines, to lifesaving medicines! With a legacy dating back to 1815, we are experts in delivering excellence in logistics. Our values of Passion, Entrepreneurship, Excellence, and Teamwork drive us forward every day. Our Ocean Freight Department: The Ocean Freight department specialise in managing the transportation of goods via ocean vessels across different trade lanes. Their services cover full container load (FCL) and less than container load (LCL) shipments, along with specialised solutions for temperature-controlled and oversized cargo. Collaborating closely with shipping lines, port authorities, and customs agencies, they ensure seamless operations and punctual delivery. Utilising DHL's extensive global network and advanced technology, they optimise routing, track shipments and offer end-to-end visibility for customers. Click "Apply" and our recruitment team will be in touch. Application deadline: 9th May 2024. Don't miss this opportunity to launch your career with DHL Global Forwarding, where Excellence is Simply Delivered. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds - irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
We have an exciting opportunity for a Service Delivery Manager to join our client in Warrington. Working for a global expanding company your role will be responsible for making sure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside the Project & Account Management teams, for some of the company's top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best practices, release schedules, performance levels and customer satisfaction. The Service Delivery Manager will also add insight and recommendations to provide value to the customer, ensuring any service failure has appropriate corrective action implemented to restore service. There will also be the requirement of producing performance reporting, trend analysis, flow processes and technical data for both technical and non-technical audiences. The Service Manager will also manage the product release process and will be expected to improve the current services to provide a better support service to our clients. Responsibilities • Act as the primary service management contact for the customer and managing customer expectations • Ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in terms of the performance provided to the clients • Manage service delivery targets, including the definition of SLAs and KPIs, service review meetings, continuous service improvement meetings, internal and external reporting and ad-hoc, communications • Develop trusted relationships with clients and stakeholders responsible for services and incorporate regular site visits • Ensure adherence to service management principles - ITIL led; Configuration management, problem management, change management, IT helpdesk function, release and version control • Development of internal processes to continuously improve internal service management and support • Manage and forecast resource requirements to meet contractual demand if and where applicable. • Have a complete understanding of the company's wide range of service offerings, including associated processes. Understand interdependencies between technology, operations and business needs • Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs. • Handle any client complaints dealing with them in a timely and professional manner, including ownership of major incidents through to service restoration, ensuring customer satisfaction • Responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. • Work with our consultants and partners to bring unique managed services to the marketplace. • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team • Monitor and report on the overall performance of services and collaborate with senior managers on account management and growth • Coach, mentor and motivate other team members to ensure delivery times are met. • Providing strong, high-profile leadership and continuous improvement of behaviours, templates, processes and best practices • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence • Deliver appropriate and effective executive-level communication Skills and Experience • 5+ years of service delivery management and related experience delivering IT services • Expert knowledge of ITIL V3, and/or V4 best practice (including formal qualification) • Information Security awareness ISO27001 / Cyber Essentials • Ability to deal with multiple tasks in a very busy and demanding service sector. • Knowledge and experience with Microsoft packages, including Project, PowerPoint, Word and Excel • Knowledge of both Product and Service delivery • Broad knowledge of IT Infrastructure and managing software delivery • Previous experience in software delivery and/or delivering project services to multi-client environments • Commercially astute with P&L awareness • Proven experience in building strong and professional relationships with key client's staff, partners and internal colleagues • Experienced in managing suppliers, vendors and third parties involved in the delivery of services - making sure obligations are met • Experienced in leading the design process to ensure that proposed new services & solutions are commercially viable, fit for purpose, aligned with market trends and supportable • Confident in delivering training for internal staff • Self-motivated, with the ability to adapt to change and competing demands • Ability to travel to and from customer sites, and other offices used for external and internal meetings • Strong communication skills, both written and verbal • Able to create and present service management reports, with a keen eye for attention to detail • A strong customer-centric approach. Desirable: • Knowledge of Software Asset Management Salary is negotiable Excellent Benefits Horizon Recruitment Solutions Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
Apr 18, 2024
Full time
We have an exciting opportunity for a Service Delivery Manager to join our client in Warrington. Working for a global expanding company your role will be responsible for making sure that services are being seamlessly delivered to clients and strategic partners. Leading the client relationship for service, alongside the Project & Account Management teams, for some of the company's top-end contracts, to ensure all contractual service obligations are met throughout the lifecycle of the managed services contract in terms of KPIs, SLAs and contractual compliance. You will attend regular reviews with clients to monitor best practices, release schedules, performance levels and customer satisfaction. The Service Delivery Manager will also add insight and recommendations to provide value to the customer, ensuring any service failure has appropriate corrective action implemented to restore service. There will also be the requirement of producing performance reporting, trend analysis, flow processes and technical data for both technical and non-technical audiences. The Service Manager will also manage the product release process and will be expected to improve the current services to provide a better support service to our clients. Responsibilities • Act as the primary service management contact for the customer and managing customer expectations • Ensure all engagements drive the customer's experience in line with the contracted services and contractual obligations are met in terms of the performance provided to the clients • Manage service delivery targets, including the definition of SLAs and KPIs, service review meetings, continuous service improvement meetings, internal and external reporting and ad-hoc, communications • Develop trusted relationships with clients and stakeholders responsible for services and incorporate regular site visits • Ensure adherence to service management principles - ITIL led; Configuration management, problem management, change management, IT helpdesk function, release and version control • Development of internal processes to continuously improve internal service management and support • Manage and forecast resource requirements to meet contractual demand if and where applicable. • Have a complete understanding of the company's wide range of service offerings, including associated processes. Understand interdependencies between technology, operations and business needs • Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs. • Handle any client complaints dealing with them in a timely and professional manner, including ownership of major incidents through to service restoration, ensuring customer satisfaction • Responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. • Work with our consultants and partners to bring unique managed services to the marketplace. • Drive continual improvement, applying ISO principles to facilitate a learning environment that motivates a highly trained and fully competent staff team • Monitor and report on the overall performance of services and collaborate with senior managers on account management and growth • Coach, mentor and motivate other team members to ensure delivery times are met. • Providing strong, high-profile leadership and continuous improvement of behaviours, templates, processes and best practices • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence • Deliver appropriate and effective executive-level communication Skills and Experience • 5+ years of service delivery management and related experience delivering IT services • Expert knowledge of ITIL V3, and/or V4 best practice (including formal qualification) • Information Security awareness ISO27001 / Cyber Essentials • Ability to deal with multiple tasks in a very busy and demanding service sector. • Knowledge and experience with Microsoft packages, including Project, PowerPoint, Word and Excel • Knowledge of both Product and Service delivery • Broad knowledge of IT Infrastructure and managing software delivery • Previous experience in software delivery and/or delivering project services to multi-client environments • Commercially astute with P&L awareness • Proven experience in building strong and professional relationships with key client's staff, partners and internal colleagues • Experienced in managing suppliers, vendors and third parties involved in the delivery of services - making sure obligations are met • Experienced in leading the design process to ensure that proposed new services & solutions are commercially viable, fit for purpose, aligned with market trends and supportable • Confident in delivering training for internal staff • Self-motivated, with the ability to adapt to change and competing demands • Ability to travel to and from customer sites, and other offices used for external and internal meetings • Strong communication skills, both written and verbal • Able to create and present service management reports, with a keen eye for attention to detail • A strong customer-centric approach. Desirable: • Knowledge of Software Asset Management Salary is negotiable Excellent Benefits Horizon Recruitment Solutions Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
Job Title: Medical Agency File Handler Location: Sharston Salary: £18,750 - £24,672.65 per annum Job Type: Full time, Permanent About Us: Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. The Role: We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 40 plus people, providing excellent customer service in a fast-paced environment. Responsibilities: Instructing experts to provide reports on behalf of a solicitor and keeping open and effective communication regarding appointments, reports and information Obtaining medical records from hospital trusts, GP's surgeries, and other healthcare providers Sourcing suppliers, arranging rehabilitation appointments and investigations Obtaining quotations and invoices from experts and rehabilitation providers Providing breakdowns of agency work and anticipated disbursements to Express Solicitors inhouse cost team obtaining invoices and chasing payments Quality checking, processing incoming mail and expert reports Accurate recording of time expended in various activities Person Specification: Required Qualifications / Training: GCSE English & maths at Grade C or above, or equivalent Required Attributes: Knowledge of Microsoft Office packages including Word and Outlook Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail Ability to always maintain client confidentiality and commitment to customer service Ability to deal with high volumes of work and manage conflicting priorities Desired Attributes: Experience of working in a medical setting would be of a distinct advantage Experience of working in a law or legal services firm Knowledge of Proclaim or other case management systems Salary, Hours and Benefits: The salary is £18,750 - £24,672.65 Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday 23 days holiday. Entitlement will rise 1 day per year to a max of 26 days per year of service, plus bank/public holidays Absence incentive: employees who complete three consecutive months with zero unplanned absence earn an additional half a day's annual leave Three holiday buy backs per year after 1 year of service Optional pension salary sacrifice scheme after 3 months Private medical insurance available after 2 years' service Birthday Holiday after 2 years' service Death in Service - 2x salary based on annual salary only - eligibility commences when you join the company Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; File Handler, Medical File Handling, Customer Service, Customer Service Team Leader, Customer Services Supervisor, Customer Service Manager, Customer Support Manager, Client Service Manager, Customer Service Supervisor, Client Support Manager, Account Consultant, Customer Service Leader, Client Account Manager, Client Relationship Manager, may also be considered for this role
Apr 18, 2024
Full time
Job Title: Medical Agency File Handler Location: Sharston Salary: £18,750 - £24,672.65 per annum Job Type: Full time, Permanent About Us: Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. The Role: We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 40 plus people, providing excellent customer service in a fast-paced environment. Responsibilities: Instructing experts to provide reports on behalf of a solicitor and keeping open and effective communication regarding appointments, reports and information Obtaining medical records from hospital trusts, GP's surgeries, and other healthcare providers Sourcing suppliers, arranging rehabilitation appointments and investigations Obtaining quotations and invoices from experts and rehabilitation providers Providing breakdowns of agency work and anticipated disbursements to Express Solicitors inhouse cost team obtaining invoices and chasing payments Quality checking, processing incoming mail and expert reports Accurate recording of time expended in various activities Person Specification: Required Qualifications / Training: GCSE English & maths at Grade C or above, or equivalent Required Attributes: Knowledge of Microsoft Office packages including Word and Outlook Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail Ability to always maintain client confidentiality and commitment to customer service Ability to deal with high volumes of work and manage conflicting priorities Desired Attributes: Experience of working in a medical setting would be of a distinct advantage Experience of working in a law or legal services firm Knowledge of Proclaim or other case management systems Salary, Hours and Benefits: The salary is £18,750 - £24,672.65 Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday 23 days holiday. Entitlement will rise 1 day per year to a max of 26 days per year of service, plus bank/public holidays Absence incentive: employees who complete three consecutive months with zero unplanned absence earn an additional half a day's annual leave Three holiday buy backs per year after 1 year of service Optional pension salary sacrifice scheme after 3 months Private medical insurance available after 2 years' service Birthday Holiday after 2 years' service Death in Service - 2x salary based on annual salary only - eligibility commences when you join the company Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; File Handler, Medical File Handling, Customer Service, Customer Service Team Leader, Customer Services Supervisor, Customer Service Manager, Customer Support Manager, Client Service Manager, Customer Service Supervisor, Client Support Manager, Account Consultant, Customer Service Leader, Client Account Manager, Client Relationship Manager, may also be considered for this role
Role Purpose: To provide general office administration and legal documentation support to the Engineering and Technical team in order to help ensure that the service carries out its work as effectively as possible and to procure essential supplies and services as necessary. Engineering Support Administrators are experienced administrators carrying out detailed processes required for specific aspects of Engineering Support administration. They will invariably have a specialisation of skills and will support a group of team managers and staff. They will be fully versed in all procedures of their specialism including complex and confidential work. The post holder will undertake routine financial functions, use asset management databases and assist in compilation of data as required by the Operational Support Managers. The role holder will be required to provide customer service and the post is part of a small team who process and maintain data in appropriate databases and systems in response to requests for information by Fire and Rescue Managers within defined areas of activity. Accuracy and the production of quality information are key expectations of the role. Work Context: Logistic Support comprises of Engineering & Supply and Infrastructure. Being the first point of contact to the majority of Logistic Support customers and the services within this function, this post represents the face of Engineering & Supply. Effective administrative support to front-line staff is crucial to the quality of service delivery. The post holder will organise their own workload and set day-to-day priorities but have robust communication mechanisms with the Engineering & Supply Manager and overall team to ensure continuity of service delivery. Line management responsibility: None but post holder will be required to train an apprentice. Budget responsibility: Day to day monitoring of vehicles, fuel & equipment defects & records. Delegated responsibility for annual Budgets of:Fuel - £150 000Equipment - £100 000Vehicles - £60 000Manage petty cash to the value of £300 Accountabilities: Planning & Organising Plan and prioritise own work activities for the weeks ahead, to ensure operational efficiency. Respond effectively to changing demands, adjusting priorities as needed. Policy and Compliance Assist with work in a relevant technical or regulatory area in order that statutory and policy compliance is maintained. People & partnerships: Respond to and resolve enquiries and problems, judging when to pass on complex queries or involve others, to provide an effective service and clear advice to colleagues and customers. Guide and/or supervise junior staff in their duties to facilitate their development and ensure service quality standards are maintained. Communicate and liaise with service users and/or external contacts, representing the team/service as required. Resources: May assist in the management of a small budget or recovery of income.Analysis, Reporting & Documentation Collate data, prepare reports/statistics to meet statutory/management information requirements. Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team. Support, coordinate and undertake research into a variety of projects in the defined area of activity to support achievement of team's objectives. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity.Health, Safety & Welfare: Responsible for ensuring health and safety policies, procedures and legislation are implemented, communicated and managed including making sure that health and safety responsibilities are fully understood and carried out by employees within their service area. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristic: Knowledge of relevant technical area including, where appropriate, relevant practical skills. For some roles a relevant degree may be required. Good IT skills, including MS Office and database management systems. Good written and oral communication skills with the ability to build sound relationships with customers and explain technical issues to non technical people. Ability to prepare and present reports in a logical and digestible format. High level administrative, analytical and organisational skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Typically previous work experience in a relevant environment. Familiarity of asset management and a busy fleet operation. Technical understanding of motor vehicles Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Apr 18, 2024
Full time
Role Purpose: To provide general office administration and legal documentation support to the Engineering and Technical team in order to help ensure that the service carries out its work as effectively as possible and to procure essential supplies and services as necessary. Engineering Support Administrators are experienced administrators carrying out detailed processes required for specific aspects of Engineering Support administration. They will invariably have a specialisation of skills and will support a group of team managers and staff. They will be fully versed in all procedures of their specialism including complex and confidential work. The post holder will undertake routine financial functions, use asset management databases and assist in compilation of data as required by the Operational Support Managers. The role holder will be required to provide customer service and the post is part of a small team who process and maintain data in appropriate databases and systems in response to requests for information by Fire and Rescue Managers within defined areas of activity. Accuracy and the production of quality information are key expectations of the role. Work Context: Logistic Support comprises of Engineering & Supply and Infrastructure. Being the first point of contact to the majority of Logistic Support customers and the services within this function, this post represents the face of Engineering & Supply. Effective administrative support to front-line staff is crucial to the quality of service delivery. The post holder will organise their own workload and set day-to-day priorities but have robust communication mechanisms with the Engineering & Supply Manager and overall team to ensure continuity of service delivery. Line management responsibility: None but post holder will be required to train an apprentice. Budget responsibility: Day to day monitoring of vehicles, fuel & equipment defects & records. Delegated responsibility for annual Budgets of:Fuel - £150 000Equipment - £100 000Vehicles - £60 000Manage petty cash to the value of £300 Accountabilities: Planning & Organising Plan and prioritise own work activities for the weeks ahead, to ensure operational efficiency. Respond effectively to changing demands, adjusting priorities as needed. Policy and Compliance Assist with work in a relevant technical or regulatory area in order that statutory and policy compliance is maintained. People & partnerships: Respond to and resolve enquiries and problems, judging when to pass on complex queries or involve others, to provide an effective service and clear advice to colleagues and customers. Guide and/or supervise junior staff in their duties to facilitate their development and ensure service quality standards are maintained. Communicate and liaise with service users and/or external contacts, representing the team/service as required. Resources: May assist in the management of a small budget or recovery of income.Analysis, Reporting & Documentation Collate data, prepare reports/statistics to meet statutory/management information requirements. Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team. Support, coordinate and undertake research into a variety of projects in the defined area of activity to support achievement of team's objectives. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity.Health, Safety & Welfare: Responsible for ensuring health and safety policies, procedures and legislation are implemented, communicated and managed including making sure that health and safety responsibilities are fully understood and carried out by employees within their service area. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristic: Knowledge of relevant technical area including, where appropriate, relevant practical skills. For some roles a relevant degree may be required. Good IT skills, including MS Office and database management systems. Good written and oral communication skills with the ability to build sound relationships with customers and explain technical issues to non technical people. Ability to prepare and present reports in a logical and digestible format. High level administrative, analytical and organisational skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Typically previous work experience in a relevant environment. Familiarity of asset management and a busy fleet operation. Technical understanding of motor vehicles Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Uniserve is a leading logistics and freight forwarding company committed to providing top-notch services to our clients worldwide. With a focus on efficiency, precision, and customer satisfaction, we are dedicated to delivering seamless logistics solutions. Shift pattern: Sunday to Thursday, 2000hr to 0600hr. Uniserve is seeking a driven and organised Transport Planning Supervisor to join our growing team. In this role, you will be responsible for: Planning, directing and controlling the activities of our transport fleet. Ensuring efficient and legal operations by adhering to the Working Time Directive (WTD) and drivers' hours. Delegating tasks effectively and providing clear instructions to drivers. Optimising transport plans, approving routes and ensuring cost-efficiency. Supporting the Transport Planning Manager in driving departmental success. Monitoring and utilising transport management software. Liaising with depots, customers and sales teams to ensure smooth deliveries and address any issues. Maintaining health and safety compliance within the department. Utilising customer IT software to create daily operational plans. Acting as a bridge between sales and operations, ensuring a seamless customer experience. You will be a strong candidate if you have: Previous experience in transport planning. A thorough knowledge of transport legislation. Proficiency in MS Office. Experience with transport management systems like Mandata, Samsara, or TruTac (or similar). A keen eye for detail. Team leadership experience. A self-motivated and proactive approach to problem-solving. The ability to meet deadlines and achieve targets. Excellent communication skills, both written and verbal. A collaborative spirit. Commitment to upholding SHEQ (Safety, Health, Environment, Quality) policies and procedures. Benefits: Competitive Salary: We value your skills and commitment. Discretionary Bonus: Because your hard work deserves to be rewarded. Pension Scheme: We've got your future covered. Annual Salary Review: Your growth matters to us. Free Eye Test and £49 Vouchers towards Glasses: Taking care of your vision. Interest-Free Company Loan: We're here to support you. Free On-Site Parking: Convenient and hassle-free. Cycle to work scheme Referral Bonus £750: Spread the word and earn some extra cash. Care First Lifestyle Programme: Because your well-being matters. Flu Jabs Annually: Stay healthy, on us! Life Assurance: We've got you covered. Electric Vehicle Charging Points at Work: Embrace sustainable transport. Flexible Career Pathway. Supply Chain Academy Education Courses: Expand your knowledge, including Masters and MBA programs. If you are a highly organised and detail-oriented individual with a passion for logistics, we encourage you to apply!
Apr 18, 2024
Full time
Uniserve is a leading logistics and freight forwarding company committed to providing top-notch services to our clients worldwide. With a focus on efficiency, precision, and customer satisfaction, we are dedicated to delivering seamless logistics solutions. Shift pattern: Sunday to Thursday, 2000hr to 0600hr. Uniserve is seeking a driven and organised Transport Planning Supervisor to join our growing team. In this role, you will be responsible for: Planning, directing and controlling the activities of our transport fleet. Ensuring efficient and legal operations by adhering to the Working Time Directive (WTD) and drivers' hours. Delegating tasks effectively and providing clear instructions to drivers. Optimising transport plans, approving routes and ensuring cost-efficiency. Supporting the Transport Planning Manager in driving departmental success. Monitoring and utilising transport management software. Liaising with depots, customers and sales teams to ensure smooth deliveries and address any issues. Maintaining health and safety compliance within the department. Utilising customer IT software to create daily operational plans. Acting as a bridge between sales and operations, ensuring a seamless customer experience. You will be a strong candidate if you have: Previous experience in transport planning. A thorough knowledge of transport legislation. Proficiency in MS Office. Experience with transport management systems like Mandata, Samsara, or TruTac (or similar). A keen eye for detail. Team leadership experience. A self-motivated and proactive approach to problem-solving. The ability to meet deadlines and achieve targets. Excellent communication skills, both written and verbal. A collaborative spirit. Commitment to upholding SHEQ (Safety, Health, Environment, Quality) policies and procedures. Benefits: Competitive Salary: We value your skills and commitment. Discretionary Bonus: Because your hard work deserves to be rewarded. Pension Scheme: We've got your future covered. Annual Salary Review: Your growth matters to us. Free Eye Test and £49 Vouchers towards Glasses: Taking care of your vision. Interest-Free Company Loan: We're here to support you. Free On-Site Parking: Convenient and hassle-free. Cycle to work scheme Referral Bonus £750: Spread the word and earn some extra cash. Care First Lifestyle Programme: Because your well-being matters. Flu Jabs Annually: Stay healthy, on us! Life Assurance: We've got you covered. Electric Vehicle Charging Points at Work: Embrace sustainable transport. Flexible Career Pathway. Supply Chain Academy Education Courses: Expand your knowledge, including Masters and MBA programs. If you are a highly organised and detail-oriented individual with a passion for logistics, we encourage you to apply!
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Apr 18, 2024
Full time
Quality Assurance Manager The role can be based anywhere in the UK we are flexible on Location and there will be an element of hybrid working The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division ensuring that processes are current, accurate and in accordance with FCA Regulations and the Speciality Division procedural standards.This role sits within the 1st Line of Defence and will help drive improved customer outcomes. Responsibilities: All responsibilities to be undertaken in line with Group Policies and Procedures as expected. Undertake quality monitoring reviews throughout the Speciality division reporting findings to all stakeholders. Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person each quarter. Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards. In conjunction with wider Operations team ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated Provide monitoring, review, oversight, and reporting of the business' adherence to customer and regulatory requirements including check the checker, second person sign off, refund requests, breach and E&O reporting, complaints, fee application, delegated authority, MRC's etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting, where required within the wider operations team. MI reporting to wider operations team and bussies areas Essential Experience & Attributes: Professional insurance qualifications not required but desirable. Understanding of the insurance placement process Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. Well-developed report writing, verbal and written communication and presentation skills. Familiarity and competency using MS Office (Word, Excel, Outlook) Strong organisational and time management skills Good written and verbal communication Ability to influence. Strong stakeholder management Attention to detail. Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player. Desirable Experience & Attributes: A good academic record A job-related qualification Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services. Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
The Caraires Consultancy
Lutterworth, Leicestershire
Fixed Term Contract of 9 months with the option of extending Full time (36.25 hours a week) home based with occasional visits to the office and event attendance Salary £31,432 p.a. Our friendly Membership Organisation is seeking a Public Information Ethics Officer to complement their existing busy team. To support the public in their understanding of what good practice is within counselling and psychotherapy. By responding to public enquiries, providing guidance and signposting, as well as providing additional support during the Professional Conduct complaints process, whilst ensuring the professional integrity of the service and helping to maintain public confidence in the profession. Principal Accountabilites: To respond to wide-ranging enquiries, supporting potentially vulnerable members of the public which can often be complex, sensitive and distressing. To be able to respond to most enquiries whilst working within clearly defined boundaries and have an understanding of when an enquiry needs to be referred on. To call on knowledge of the profession to offer an informed and objective perspective in response to the unique nature of each enquiry and help the enquirer identify their best course of action. To help identify areas of ethical concern, providing insight, guidance and reassurance appropriately. To be able to signpost enquirers and to understand when an internal referral needs to be made, for example, in relation to safeguarding. To respond to a wide range of enquiries from non- member practitioners, as well as, for example, the police, schools and managers of therapy services. Using knowledge and experience to identify the best course of action. Working within clearly defined boundaries and referring enquiries on as appropriate to other colleagues and / or departments Knowledge & Experience Some knowledge and understanding of counselling and psychotherapy and the many modalities. The ability to deconstruct complex enquiries using objective listening skills and offering appropriate options and information in response. An in-depth knowledge of the Ethical Framework for the Counselling Professions An ability to develop a good understanding of the Professional conduct procedure and its accompanying policies Committed to high quality customer care Confident to know when an internal referral needs to be made. Has an understanding of own scope of competence and understands the need for potential referral to the safeguarding team Excellent communication skills, empathy, listening skills, an ability to keep calm in all circumstances and instil a feeling of understanding Interested? Please apply below or call us for an informal chat. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume that your application on this occasion has not been successful. To view our Privacy Policy please see our website.
Apr 18, 2024
Contractor
Fixed Term Contract of 9 months with the option of extending Full time (36.25 hours a week) home based with occasional visits to the office and event attendance Salary £31,432 p.a. Our friendly Membership Organisation is seeking a Public Information Ethics Officer to complement their existing busy team. To support the public in their understanding of what good practice is within counselling and psychotherapy. By responding to public enquiries, providing guidance and signposting, as well as providing additional support during the Professional Conduct complaints process, whilst ensuring the professional integrity of the service and helping to maintain public confidence in the profession. Principal Accountabilites: To respond to wide-ranging enquiries, supporting potentially vulnerable members of the public which can often be complex, sensitive and distressing. To be able to respond to most enquiries whilst working within clearly defined boundaries and have an understanding of when an enquiry needs to be referred on. To call on knowledge of the profession to offer an informed and objective perspective in response to the unique nature of each enquiry and help the enquirer identify their best course of action. To help identify areas of ethical concern, providing insight, guidance and reassurance appropriately. To be able to signpost enquirers and to understand when an internal referral needs to be made, for example, in relation to safeguarding. To respond to a wide range of enquiries from non- member practitioners, as well as, for example, the police, schools and managers of therapy services. Using knowledge and experience to identify the best course of action. Working within clearly defined boundaries and referring enquiries on as appropriate to other colleagues and / or departments Knowledge & Experience Some knowledge and understanding of counselling and psychotherapy and the many modalities. The ability to deconstruct complex enquiries using objective listening skills and offering appropriate options and information in response. An in-depth knowledge of the Ethical Framework for the Counselling Professions An ability to develop a good understanding of the Professional conduct procedure and its accompanying policies Committed to high quality customer care Confident to know when an internal referral needs to be made. Has an understanding of own scope of competence and understands the need for potential referral to the safeguarding team Excellent communication skills, empathy, listening skills, an ability to keep calm in all circumstances and instil a feeling of understanding Interested? Please apply below or call us for an informal chat. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume that your application on this occasion has not been successful. To view our Privacy Policy please see our website.
We are currently recruiting for a Senior Quantity Surveyor to work for a well respected client on a permanent basis. Senior Quantity Surveyor Permanent Hybrid working (Mixture of Hinkley Point C, Immingham Office and WFH) Must be eligible for SC Clearance 10 x 12 hour days, 4 days off, or 39 hours Immingham or Home Working Purpose: The Quantity Surveyor has responsibility for the day to day commercial management of the contracts or sub contracts including variation and claims management change control and then to final account close out, including dispute resolution. Main Accountabilities & Competencies: Accountabilities Implementation of cost control and management systems across the project, First line review of the commercial conditions during the tender phase, build-up of cost estimates and risk reviews Implementation of contract specific commercial strategies, Contract management and administration Negotiation of sub contract packages, Lead and manage effective project contract and commercial change control Participate in regular project commercial reviews and audits, Preparation of the project commercial and cost reports Interface with customers and sub-contractors on main contract issues, Ensuring early warning of commercial problems and issues, Support development and review of project risk registers Identify and manage claims and variations to protect the commercial position and Manage dispute resolution Liasing with the Site team and be available for Weekly Site progress meetings. Competencies Able to budget, cost and price various products and services, Able to produce accurate financial reports and analysis, Able to effectively and efficiently produce and report cost and time within a project, Good understanding of how to achieve effective contract management Can effectively deal with change and claims, Able to analyse the Engineering and Construction project environment Understands project and contract terms and invoicing procedures, Shows awareness and monitoring of WIP, Can carry out a simple procurement exercises including setting evaluation criteria and ranking potential suppliers Good understanding of change management in relation to scope management, document control and version control, Understands the need for ethical working, values, integrity and codes of conduct and the need to observe these in the execution of work in a way that contributes to professionalism Has the ability to communicate project controls information effectively to a range of stakeholders including technical and non-technical audiences Has worked on Major Mechanical and Electrical Projects over 100 million plus. Can identify and quantify project-related risks and opportunities, Is able to recommend contingencies and/or mitigation of risks Is able to review information and identify: assumptions, gaps, conflicting data, ambiguities, actions to take to resolve the above, Good ability to produce a document that details the scope of the project Understands the implications of a sound approach to the development of and use of different types of breakdown and coding structures Prepare and present breakdown and coding structures that meet project requirements and are flexible, Able to gather and validate the information required to produce schedules Able to determine timescales for component activities and check that developed timescales are consistent with achieving the requirements, Able to develop basis of schedule/schedule narrative, Can develop the initial budget for control of work scope delivery using cost estimates, project schedules and breakdown structures Has an organised approach to the maintenance of project files, Has good attention to detail, Has good working knowledge of Microsoft Office i.e. Excel, Word, PowerPoint, Is confident to learn software tools to support project activities Key Indicators/Requirements Achievement of Key Performance Indicators and Service Level Agreements, as set by your line manager from time-to-time Satisfied clients, both internal and/or external, Timely completion of work & Quality of work Adherence to relevant Processes, Procedures & Policies, Professionalism, Integrity, Trust, Team Spirit and Caring Commercial & Risk Inform project manager of potential risks identified in a timely manner, Work within allocated CTR or allocated hours where applicable. Demonstrate clear understating of relevant commercial and budgetary landscape, Work to agreed plans, using initiative to identify improvements/savings Function as an ambassador for the Company, always presenting the right image to existing and potential clients To attend meetings and forums, representing the Company, Forge links and establish communication with relevant colleagues and other stakeholders. Health, Safety, Environment & Quality Inform line/project manager of potential project risks identified in a timely manner, Working within the Company's ISO9001:2008 quality systems Responsible for own safety at work, Consideration to be given to others in working environment Adhere to Company and client health and safety procedures, Comply with - and work to - relevant procedures, policies, processes, and standards, to meet the required level of quality in all outputs Zero non-conformances to all Company, client, and project specific quality and safety plans, Adherence to PPE requirements, where applicable. Technical Requirements Keep up to date with latest industry and functional standards, technology, and norms, Be familiar with all relevant systems, A good understanding of the availability and use of all relevant electronic tools and software. Full awareness and understanding of relevant legislation and standards, and their practical application, Awareness and understanding of all relevant Company Policies, processes, and procedures Must be able to obtain a basic Security Clearance If this role is of interest, please submit an up to date CV highlighting all relevant experience Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Apr 18, 2024
Full time
We are currently recruiting for a Senior Quantity Surveyor to work for a well respected client on a permanent basis. Senior Quantity Surveyor Permanent Hybrid working (Mixture of Hinkley Point C, Immingham Office and WFH) Must be eligible for SC Clearance 10 x 12 hour days, 4 days off, or 39 hours Immingham or Home Working Purpose: The Quantity Surveyor has responsibility for the day to day commercial management of the contracts or sub contracts including variation and claims management change control and then to final account close out, including dispute resolution. Main Accountabilities & Competencies: Accountabilities Implementation of cost control and management systems across the project, First line review of the commercial conditions during the tender phase, build-up of cost estimates and risk reviews Implementation of contract specific commercial strategies, Contract management and administration Negotiation of sub contract packages, Lead and manage effective project contract and commercial change control Participate in regular project commercial reviews and audits, Preparation of the project commercial and cost reports Interface with customers and sub-contractors on main contract issues, Ensuring early warning of commercial problems and issues, Support development and review of project risk registers Identify and manage claims and variations to protect the commercial position and Manage dispute resolution Liasing with the Site team and be available for Weekly Site progress meetings. Competencies Able to budget, cost and price various products and services, Able to produce accurate financial reports and analysis, Able to effectively and efficiently produce and report cost and time within a project, Good understanding of how to achieve effective contract management Can effectively deal with change and claims, Able to analyse the Engineering and Construction project environment Understands project and contract terms and invoicing procedures, Shows awareness and monitoring of WIP, Can carry out a simple procurement exercises including setting evaluation criteria and ranking potential suppliers Good understanding of change management in relation to scope management, document control and version control, Understands the need for ethical working, values, integrity and codes of conduct and the need to observe these in the execution of work in a way that contributes to professionalism Has the ability to communicate project controls information effectively to a range of stakeholders including technical and non-technical audiences Has worked on Major Mechanical and Electrical Projects over 100 million plus. Can identify and quantify project-related risks and opportunities, Is able to recommend contingencies and/or mitigation of risks Is able to review information and identify: assumptions, gaps, conflicting data, ambiguities, actions to take to resolve the above, Good ability to produce a document that details the scope of the project Understands the implications of a sound approach to the development of and use of different types of breakdown and coding structures Prepare and present breakdown and coding structures that meet project requirements and are flexible, Able to gather and validate the information required to produce schedules Able to determine timescales for component activities and check that developed timescales are consistent with achieving the requirements, Able to develop basis of schedule/schedule narrative, Can develop the initial budget for control of work scope delivery using cost estimates, project schedules and breakdown structures Has an organised approach to the maintenance of project files, Has good attention to detail, Has good working knowledge of Microsoft Office i.e. Excel, Word, PowerPoint, Is confident to learn software tools to support project activities Key Indicators/Requirements Achievement of Key Performance Indicators and Service Level Agreements, as set by your line manager from time-to-time Satisfied clients, both internal and/or external, Timely completion of work & Quality of work Adherence to relevant Processes, Procedures & Policies, Professionalism, Integrity, Trust, Team Spirit and Caring Commercial & Risk Inform project manager of potential risks identified in a timely manner, Work within allocated CTR or allocated hours where applicable. Demonstrate clear understating of relevant commercial and budgetary landscape, Work to agreed plans, using initiative to identify improvements/savings Function as an ambassador for the Company, always presenting the right image to existing and potential clients To attend meetings and forums, representing the Company, Forge links and establish communication with relevant colleagues and other stakeholders. Health, Safety, Environment & Quality Inform line/project manager of potential project risks identified in a timely manner, Working within the Company's ISO9001:2008 quality systems Responsible for own safety at work, Consideration to be given to others in working environment Adhere to Company and client health and safety procedures, Comply with - and work to - relevant procedures, policies, processes, and standards, to meet the required level of quality in all outputs Zero non-conformances to all Company, client, and project specific quality and safety plans, Adherence to PPE requirements, where applicable. Technical Requirements Keep up to date with latest industry and functional standards, technology, and norms, Be familiar with all relevant systems, A good understanding of the availability and use of all relevant electronic tools and software. Full awareness and understanding of relevant legislation and standards, and their practical application, Awareness and understanding of all relevant Company Policies, processes, and procedures Must be able to obtain a basic Security Clearance If this role is of interest, please submit an up to date CV highlighting all relevant experience Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Exciting Opportunity Alert! Join Rendall & Rittner as a Training Support & Engagement Officer! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Training Support & Engagement Officer. This is an incredible career opportunity with a fantastic package. Position: Training Support & Engagement Officer Location: The convenience of working from home with attending London office on occasion Working Hours: Monday to Friday, 09:00 - 17:30. Salary: £25,000 - £32,000 Contract: 12 Month FTC. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave. Time Off: Enjoy 25 days of holiday plus national holidays. Rest and Recuperation: Paid sabbaticals as a loyalty bonus. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Key Responsibilities and Requirements: As a Training Support & Engagement Officer at Rendall & Rittner, you will: Lead by example whilst adopting the Rendall and Rittner policies, procedures and values Design, create and deliver top-class training programs to empower our end users, with a clear vision of delivering a unified end to end process. Own the end-to-end training process, from conducting training needs analysis, to the development of training material, and building training programmes based on these results. Create, edit and administer training guides and user manuals. Deliver training, including arranging sessions, inviting delegates, monitoring attendance, distributing training material and gathering feedback. Able to learn new IT systems, business processes and understand the use of technology to drive improvements and support new ways of working. Able to travel throughout the UK if required. Create and present digital training materials to support use of the platform and ensure key functionality is being utilised and the company's customer service objectives are being met. Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. Be an exceptional communicator being comfortable with all levels of stakeholders Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref ." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Apr 18, 2024
Full time
Exciting Opportunity Alert! Join Rendall & Rittner as a Training Support & Engagement Officer! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Training Support & Engagement Officer. This is an incredible career opportunity with a fantastic package. Position: Training Support & Engagement Officer Location: The convenience of working from home with attending London office on occasion Working Hours: Monday to Friday, 09:00 - 17:30. Salary: £25,000 - £32,000 Contract: 12 Month FTC. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave. Time Off: Enjoy 25 days of holiday plus national holidays. Rest and Recuperation: Paid sabbaticals as a loyalty bonus. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Key Responsibilities and Requirements: As a Training Support & Engagement Officer at Rendall & Rittner, you will: Lead by example whilst adopting the Rendall and Rittner policies, procedures and values Design, create and deliver top-class training programs to empower our end users, with a clear vision of delivering a unified end to end process. Own the end-to-end training process, from conducting training needs analysis, to the development of training material, and building training programmes based on these results. Create, edit and administer training guides and user manuals. Deliver training, including arranging sessions, inviting delegates, monitoring attendance, distributing training material and gathering feedback. Able to learn new IT systems, business processes and understand the use of technology to drive improvements and support new ways of working. Able to travel throughout the UK if required. Create and present digital training materials to support use of the platform and ensure key functionality is being utilised and the company's customer service objectives are being met. Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. Be an exceptional communicator being comfortable with all levels of stakeholders Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref ." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Job Description Enterprise Client Services are Commercial Solution Strategists - providing data driven insights that inform and shape client strategies, and then executing the setup to deliver revenue against Brand Omnichannel KPIs supporting performance and efficacy for our clients & EPC cross teams. A Team of Subject Matter Experts across EPC Solutions, Platforms, Capabilities & Products - with a laser focus on the coordinated efforts of the team's expert delivery of exceptional client services. A Client Services Manager at Epsilon is a unique role that combines Digital MarTech, Project Management, Product, and Creative specialisation, as well as commercial acumen. Top Digital Marketing Agency for Advertising Solutions () The role: Support client meetings and developing relationships with day-to-day contacts. Working with the Client Services Managers to launch client campaigns with excellence and at pace. Understand client goals and support the implementation of revenue generating strategy to achieve them. Support Quarterly Business Planning to convey results that champion digital marketing and its impact on a client's overall success. Work successfully alongside internal creative and operation teams to provide first-class service and implementation of innovative digital marketing strategies. Manage campaign launches working alongside cross-functional teams, to ensure strategic, effective, and efficient execution to accelerate go-live timelines. On-going support & optimisation of existing clients and campaigns. Demonstrate expertise in all Client Services tools and processes. Perform Quality Assurance on campaign set ups and launches. Own alignment of campaigns with clients marketing calendar, this includes creative updates, client approvals and promotion set up. Monitor campaign activity to identify potential opportunities/risks and optimise as needed. Spotting trends and opportunities for client success by digging into performance numbers in line with industry trends. We are looking for people who: Like to be organized - Time management and follow-through skills are key! Detail-oriented, able to multi-task and prioritise in a fast-paced environment driven by measurable results. Are passionate about problem-solving. Possess strong communication skills, verbal and written. Love working in an energetic and engaging team environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230505BCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
Apr 18, 2024
Full time
Job Description Enterprise Client Services are Commercial Solution Strategists - providing data driven insights that inform and shape client strategies, and then executing the setup to deliver revenue against Brand Omnichannel KPIs supporting performance and efficacy for our clients & EPC cross teams. A Team of Subject Matter Experts across EPC Solutions, Platforms, Capabilities & Products - with a laser focus on the coordinated efforts of the team's expert delivery of exceptional client services. A Client Services Manager at Epsilon is a unique role that combines Digital MarTech, Project Management, Product, and Creative specialisation, as well as commercial acumen. Top Digital Marketing Agency for Advertising Solutions () The role: Support client meetings and developing relationships with day-to-day contacts. Working with the Client Services Managers to launch client campaigns with excellence and at pace. Understand client goals and support the implementation of revenue generating strategy to achieve them. Support Quarterly Business Planning to convey results that champion digital marketing and its impact on a client's overall success. Work successfully alongside internal creative and operation teams to provide first-class service and implementation of innovative digital marketing strategies. Manage campaign launches working alongside cross-functional teams, to ensure strategic, effective, and efficient execution to accelerate go-live timelines. On-going support & optimisation of existing clients and campaigns. Demonstrate expertise in all Client Services tools and processes. Perform Quality Assurance on campaign set ups and launches. Own alignment of campaigns with clients marketing calendar, this includes creative updates, client approvals and promotion set up. Monitor campaign activity to identify potential opportunities/risks and optimise as needed. Spotting trends and opportunities for client success by digging into performance numbers in line with industry trends. We are looking for people who: Like to be organized - Time management and follow-through skills are key! Detail-oriented, able to multi-task and prioritise in a fast-paced environment driven by measurable results. Are passionate about problem-solving. Possess strong communication skills, verbal and written. Love working in an energetic and engaging team environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230505BCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Global Streaming Platform Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. As Principal Product Manager, Product Management leading Upgrade & Crossgrade on our Commerce team, this role holder will conceive, define, design, develop, test, and launch highly effective upgrade and crossgrade experiences that are contextually relevant, exceedingly useful and deeply resonant with users. What you'll do: Develop and own high-value, consumer-centric digital features and products supporting Peacock's upgrade, cross-sell and monetization efforts. Define vision, KPIs, and high-level priorities across the global product portfolio Drive stakeholder, leadership, and executive alignment around upgrade and monetization strategy and prioritization. Synthesize user research and performance data to create strategic, iterative experimentation plans. Present vision, strategy, work product, insights, and KPIs to stakeholders at every level of the organization. Collaborate with other product owners, product marketing and brand teams, designers, and engineers to successfully deliver products to market. Build, test, learn, and increment. Balance inputs from business, design, research, technology, and external teams. Create a network of cross-functional partners. Build rapport and earn trust. Define and model best practices across the team. Collaborate on the planning and building of scalable and extensible tools and resources. Act as a close, trusted partner with design and engineering stakeholders to create multiplatform, scalable capabilities. Provide mentorship, guidance, and feedback to junior Product Managers on the team. What you'll bring Minimum 7 years managing the upgrade and/or monetization product lifecycle - incubating, building, delivering, and scaling digital products. Experience leading the prioritization, management, and delivery of a strategic roadmap across a global portfolio of products. Extensive experience creating and executing data-informed, hypothesis-driven experimentation plans. Demonstrated ability to analyse large, complex problem areas and identify the key strategic priorities to drive success. Experience developing and shipping products for the web, mobile apps, smart TVs, connected TV devices - tvOS, Fire TV, Roku, etc. Fluency in defining problem statements, running design sessions with UX/Product Design, hypothesis-based design. Expertise in rapid deployment and experimentation - metrics, analytics, A/B testing, user testing, and market research. Comfort with various product management tools such as Jira, Optimizely, Powerpoint, and Excel Experience working in an agile software development environment. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place. The magic of Sky Glass at an exclusive rate. A generous pension package. Private healthcare. Discounted mobile and broadband. A wide range of Sky VIP rewards and experiences. Inclusion & how you'll work. Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 18, 2024
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Global Streaming Platform Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. As Principal Product Manager, Product Management leading Upgrade & Crossgrade on our Commerce team, this role holder will conceive, define, design, develop, test, and launch highly effective upgrade and crossgrade experiences that are contextually relevant, exceedingly useful and deeply resonant with users. What you'll do: Develop and own high-value, consumer-centric digital features and products supporting Peacock's upgrade, cross-sell and monetization efforts. Define vision, KPIs, and high-level priorities across the global product portfolio Drive stakeholder, leadership, and executive alignment around upgrade and monetization strategy and prioritization. Synthesize user research and performance data to create strategic, iterative experimentation plans. Present vision, strategy, work product, insights, and KPIs to stakeholders at every level of the organization. Collaborate with other product owners, product marketing and brand teams, designers, and engineers to successfully deliver products to market. Build, test, learn, and increment. Balance inputs from business, design, research, technology, and external teams. Create a network of cross-functional partners. Build rapport and earn trust. Define and model best practices across the team. Collaborate on the planning and building of scalable and extensible tools and resources. Act as a close, trusted partner with design and engineering stakeholders to create multiplatform, scalable capabilities. Provide mentorship, guidance, and feedback to junior Product Managers on the team. What you'll bring Minimum 7 years managing the upgrade and/or monetization product lifecycle - incubating, building, delivering, and scaling digital products. Experience leading the prioritization, management, and delivery of a strategic roadmap across a global portfolio of products. Extensive experience creating and executing data-informed, hypothesis-driven experimentation plans. Demonstrated ability to analyse large, complex problem areas and identify the key strategic priorities to drive success. Experience developing and shipping products for the web, mobile apps, smart TVs, connected TV devices - tvOS, Fire TV, Roku, etc. Fluency in defining problem statements, running design sessions with UX/Product Design, hypothesis-based design. Expertise in rapid deployment and experimentation - metrics, analytics, A/B testing, user testing, and market research. Comfort with various product management tools such as Jira, Optimizely, Powerpoint, and Excel Experience working in an agile software development environment. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place. The magic of Sky Glass at an exclusive rate. A generous pension package. Private healthcare. Discounted mobile and broadband. A wide range of Sky VIP rewards and experiences. Inclusion & how you'll work. Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We're looking for a Talent Acquisition Business Partner to join the Liberty Global TA team on a 12-month FTC! This is a hybrid role, with 2 days working from the Bradford office and 3 days WFH. Your initial focus will be on Liberty Shared Services (LSS for short), where you'll have the opportunity to recruit across various teams. Ranging from Finance to Legal, HR to Tech. If you like variety and a mission that you can get behind then this is the role for you! LSS is a leading business services organisation, and it's growing this role plays a key part in helping us achieve our future ambitions. We'd love to hear from you! You will be key in delivering an outstanding candidate and hiring manager experience to recruit the best people for Liberty Global in the most efficient manner. You will lead the candidate journey through screening, selection and assessment, through to onboarding and pre-employment screening. You will have a strong direct sourcing capability and a passion for delivering a class leading candidate experience. You will be responsible for all internal and external hiring within your business area, and will business partner senior stakeholders in order to meet their talent requirements. What will you be doing? Owning the candidate and hiring manager experience through the end-to-end recruitment cycle, responsible for all hiring needs within your business area Partnering with business leaders to assess their talent requirements, understand their business needs and proactively set the best hiring strategy Working in very close partnership with the wider team and HR Business Partner to deliver the people agenda through tactical hiring Driving the most appropriate and effective sourcing strategies, including social marketing, online channels, recruitment events etc. Positioning self as trusted partner and recruitment expert - utilising market knowledge and resources available, to add context to interactions and guide decision making Developing new and existing partnerships which will help us to connect with future talent Driving inclusive recruitment practises Working with the business to understand skill gaps and proactively pipeline for these skills See opportunities for improvement and act upon those, driving positive business change We tend to look for people with: Essential: Recruitment or sourcing experience developed in-house, RPO or agency A customer-focused approach to candidate management, with a passion for creating a great experience Direct sourcing experience - experienced in attracting both active and passive candidates Experience of using ATS and CRM systems - We use Workday and Phenom Demonstrable interview/screening skills developed through candidate communication Strong interpersonal and organisational skills: ability to take care of large volumes of applications and candidates Continuous improvement experience Finger on the pulse with the latest industry trends Desirable: Demonstrable experience delivering against a varied req load Some background in Finance recruitment Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We're 100% committed to having a workforce that represents every part of our society. So we're keen to hear from candidates of all background and circumstances. Job Type: Full-time Benefits: Company pension Work Location: In person
Apr 18, 2024
Full time
We're looking for a Talent Acquisition Business Partner to join the Liberty Global TA team on a 12-month FTC! This is a hybrid role, with 2 days working from the Bradford office and 3 days WFH. Your initial focus will be on Liberty Shared Services (LSS for short), where you'll have the opportunity to recruit across various teams. Ranging from Finance to Legal, HR to Tech. If you like variety and a mission that you can get behind then this is the role for you! LSS is a leading business services organisation, and it's growing this role plays a key part in helping us achieve our future ambitions. We'd love to hear from you! You will be key in delivering an outstanding candidate and hiring manager experience to recruit the best people for Liberty Global in the most efficient manner. You will lead the candidate journey through screening, selection and assessment, through to onboarding and pre-employment screening. You will have a strong direct sourcing capability and a passion for delivering a class leading candidate experience. You will be responsible for all internal and external hiring within your business area, and will business partner senior stakeholders in order to meet their talent requirements. What will you be doing? Owning the candidate and hiring manager experience through the end-to-end recruitment cycle, responsible for all hiring needs within your business area Partnering with business leaders to assess their talent requirements, understand their business needs and proactively set the best hiring strategy Working in very close partnership with the wider team and HR Business Partner to deliver the people agenda through tactical hiring Driving the most appropriate and effective sourcing strategies, including social marketing, online channels, recruitment events etc. Positioning self as trusted partner and recruitment expert - utilising market knowledge and resources available, to add context to interactions and guide decision making Developing new and existing partnerships which will help us to connect with future talent Driving inclusive recruitment practises Working with the business to understand skill gaps and proactively pipeline for these skills See opportunities for improvement and act upon those, driving positive business change We tend to look for people with: Essential: Recruitment or sourcing experience developed in-house, RPO or agency A customer-focused approach to candidate management, with a passion for creating a great experience Direct sourcing experience - experienced in attracting both active and passive candidates Experience of using ATS and CRM systems - We use Workday and Phenom Demonstrable interview/screening skills developed through candidate communication Strong interpersonal and organisational skills: ability to take care of large volumes of applications and candidates Continuous improvement experience Finger on the pulse with the latest industry trends Desirable: Demonstrable experience delivering against a varied req load Some background in Finance recruitment Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We're 100% committed to having a workforce that represents every part of our society. So we're keen to hear from candidates of all background and circumstances. Job Type: Full-time Benefits: Company pension Work Location: In person
Are you looking for a rewarding career in the private medical industry? Do you have excellent customer service skills and a passion for helping people? If so, you might be the perfect fit for our Medical Claims Assessor role! As a Medical Claims Assessor, you will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and the member, and ensuring that the member receives appropriate medical information and access to required medical services. This is a role where good Customer Service skills are key, and you are not required to have any medical qualifications. We are looking for candidates who are able to attend a recruitment day on Wednesday the 1st of May and are able to start with us on the 7th of May. If you are not able to, we would love to hear from you on another occasion. YOU WILL BE INVOLVED IN: Taking calls from clients, providers and specified members in relation to initial and/or ongoing claims Obtaining medical evidence from providers to substantiate claims decision/treatment Dealing with queries in relation to clinical treatment or pre-authorisation requests Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Negotiating provider fees within the Healix Reasonable and Customary fees, as part of cost containment for clients Ensuring all documents are correctly and accurately allocated on Case Management System Assisting the Case Managers with high cost claims where required PERSON SPECIFICATION We are looking for an individual with the following areas of expertise: A good understanding and previous experience of the private medical insurance industry and claims processing, would be an advantage. Proactive in keeping up to date on all our clients' requirements and able to locate and interpret all relevant policy documentation. High standard of customer service and ability to demonstrate customer led thinking. Decision making skills and ability to use own initiative. A diplomatic open style and approach, with excellent verbal and written communication. A high degree of accuracy and attention to detail and work well under pressure. The ability to work well both independently and as part of a team. Good problem solving and analytical skills. Good commercial awareness with the ability to make decisions with the "bigger picture" in mind. Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome. An overall external awareness of new technology or development within the industry to pre-empt and be prepared for possible related queries. About The Role About Healix Healix is a leading provider of global medical assistance and healthcare solutions. We have a large and varied client base which includes multinational corporations, travel insurance companies, charities, airlines, government and military departments. What we offer We offer welcoming, friendly and supportive working environment. At Healix, we truly believe that 'our people' are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential. We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch 'I enjoy working at Healix as we are small enough for everyone to know each other and big enough to meet my career aspirations; There are plenty of opportunities for development' Luke, joined in 2018 Required Criteria Do you have Customer Service Experience? Do you have a good command of the English language? Desired Criteria Do you have medical claims handling experience? Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working Salary £26,000.00 - £28,000.00 per year
Apr 18, 2024
Full time
Are you looking for a rewarding career in the private medical industry? Do you have excellent customer service skills and a passion for helping people? If so, you might be the perfect fit for our Medical Claims Assessor role! As a Medical Claims Assessor, you will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and the member, and ensuring that the member receives appropriate medical information and access to required medical services. This is a role where good Customer Service skills are key, and you are not required to have any medical qualifications. We are looking for candidates who are able to attend a recruitment day on Wednesday the 1st of May and are able to start with us on the 7th of May. If you are not able to, we would love to hear from you on another occasion. YOU WILL BE INVOLVED IN: Taking calls from clients, providers and specified members in relation to initial and/or ongoing claims Obtaining medical evidence from providers to substantiate claims decision/treatment Dealing with queries in relation to clinical treatment or pre-authorisation requests Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Negotiating provider fees within the Healix Reasonable and Customary fees, as part of cost containment for clients Ensuring all documents are correctly and accurately allocated on Case Management System Assisting the Case Managers with high cost claims where required PERSON SPECIFICATION We are looking for an individual with the following areas of expertise: A good understanding and previous experience of the private medical insurance industry and claims processing, would be an advantage. Proactive in keeping up to date on all our clients' requirements and able to locate and interpret all relevant policy documentation. High standard of customer service and ability to demonstrate customer led thinking. Decision making skills and ability to use own initiative. A diplomatic open style and approach, with excellent verbal and written communication. A high degree of accuracy and attention to detail and work well under pressure. The ability to work well both independently and as part of a team. Good problem solving and analytical skills. Good commercial awareness with the ability to make decisions with the "bigger picture" in mind. Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome. An overall external awareness of new technology or development within the industry to pre-empt and be prepared for possible related queries. About The Role About Healix Healix is a leading provider of global medical assistance and healthcare solutions. We have a large and varied client base which includes multinational corporations, travel insurance companies, charities, airlines, government and military departments. What we offer We offer welcoming, friendly and supportive working environment. At Healix, we truly believe that 'our people' are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential. We welcome applications from individuals of all backgrounds and characteristics. If you require any support in accessing this opportunity, please do get in touch 'I enjoy working at Healix as we are small enough for everyone to know each other and big enough to meet my career aspirations; There are plenty of opportunities for development' Luke, joined in 2018 Required Criteria Do you have Customer Service Experience? Do you have a good command of the English language? Desired Criteria Do you have medical claims handling experience? Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working Salary £26,000.00 - £28,000.00 per year