Join our dynamic team on a 12-month fixed-term contract as a Content & Buying Administrator for our Spark Etail buying function. Your role will be pivotal in assisting our Content Manager and Buyers by providing essential administrative support to further our mission as an ethical superstore. Don't miss this opportunity to contribute to a fast-paced environment and gain valuable experience in the e-commerce industry. About the Role Embarking on this fixed-term contract presents a distinctive opportunity to contribute to the optimisation of our operations. From data input and product creation to managing customer inquiries and streamlining order processes, your role as Content & Buying Administrator will be pivotal in enhancing efficiency and effectiveness within a defined timeframe. Moreover, you'll benefit from unparalleled support from our collaborative team, who are dedicated to providing comprehensive on-the-job training to empower your success throughout the contract. This Content & Buying Administrator opportunity not only allows you to make a meaningful impact but also offers the resources and guidance necessary for your professional growth and development. Key Responsibilities Upload new products to our online stores using our web-based catalogue system. Research products and produce well written general website and product-specific copy. Perform image editing for Spark Etail sites and maintain the image library. Enter purchase order data and maintain product information. Respond promptly to warehouse, call centre, and order queries regarding products purchased from Spark Etail sites. Provide general support during catalogue production, including gathering product information and images from suppliers, writing copy, proof-reading, and other tasks as directed. Additional tasks as needed, including back-office administration, order processing, and reporting. Benefits Enhanced annual leave entitlement, starting at 31 days Access to our prestige benefits and rewards portal Long service rewards, both financial and leave-based Health cash plan Life assurance scheme Career development opportunities Access to a well-established Employee Assistance Programme Provider And other excellent benefits you'd expect from a market leader Working Hours Monday through Friday, from 9:00am to 5:30pm. Hybrid working options are available. Initial training will be conducted onsite. Required Skills GCSEs - Grade C and above in Maths and English or equivalent. Administrative experience is essential. Good working knowledge of Microsoft Office is essential, particularly Excel and Word. Strong written and verbal communication skills. Accurate and analytical, paying close attention to detail. Able to work as part of a team and with initiative where appropriate. Awareness of the ethical market. Desirable Skills Knowledge of Photoshop or image editing software would be beneficial but not essential. Apply for this Content & Buying Administrator today and we'll be in touch with the next steps. About Company Spark Etail Ltd is a prominent multi-channel retailer committed to offering consumers ethically and sustainably sourced products across various categories, including Fashion, Grocery & Everyday, Baby & Child, and Beauty, Health & Wellbeing. Operating a diverse portfolio of web stores, Spark Etail provides fully-fledged department stores as well as niche sites for Baby, Child & Mum essentials and sustainable fashion. Additionally, Spark Etail produces four seasonal print catalogues annually. As a leading online retailer, Spark Etail showcases the widest range of fair trade, organic, and eco-friendly products, featuring the UK's premier ethical brands. Spark Etail is part of the Whistl Group. Whistl is a delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. Whistl is a Disability Confident employer committed to equal opportunities for all in all our employment policies and practices.
Mar 29, 2024
Contractor
Join our dynamic team on a 12-month fixed-term contract as a Content & Buying Administrator for our Spark Etail buying function. Your role will be pivotal in assisting our Content Manager and Buyers by providing essential administrative support to further our mission as an ethical superstore. Don't miss this opportunity to contribute to a fast-paced environment and gain valuable experience in the e-commerce industry. About the Role Embarking on this fixed-term contract presents a distinctive opportunity to contribute to the optimisation of our operations. From data input and product creation to managing customer inquiries and streamlining order processes, your role as Content & Buying Administrator will be pivotal in enhancing efficiency and effectiveness within a defined timeframe. Moreover, you'll benefit from unparalleled support from our collaborative team, who are dedicated to providing comprehensive on-the-job training to empower your success throughout the contract. This Content & Buying Administrator opportunity not only allows you to make a meaningful impact but also offers the resources and guidance necessary for your professional growth and development. Key Responsibilities Upload new products to our online stores using our web-based catalogue system. Research products and produce well written general website and product-specific copy. Perform image editing for Spark Etail sites and maintain the image library. Enter purchase order data and maintain product information. Respond promptly to warehouse, call centre, and order queries regarding products purchased from Spark Etail sites. Provide general support during catalogue production, including gathering product information and images from suppliers, writing copy, proof-reading, and other tasks as directed. Additional tasks as needed, including back-office administration, order processing, and reporting. Benefits Enhanced annual leave entitlement, starting at 31 days Access to our prestige benefits and rewards portal Long service rewards, both financial and leave-based Health cash plan Life assurance scheme Career development opportunities Access to a well-established Employee Assistance Programme Provider And other excellent benefits you'd expect from a market leader Working Hours Monday through Friday, from 9:00am to 5:30pm. Hybrid working options are available. Initial training will be conducted onsite. Required Skills GCSEs - Grade C and above in Maths and English or equivalent. Administrative experience is essential. Good working knowledge of Microsoft Office is essential, particularly Excel and Word. Strong written and verbal communication skills. Accurate and analytical, paying close attention to detail. Able to work as part of a team and with initiative where appropriate. Awareness of the ethical market. Desirable Skills Knowledge of Photoshop or image editing software would be beneficial but not essential. Apply for this Content & Buying Administrator today and we'll be in touch with the next steps. About Company Spark Etail Ltd is a prominent multi-channel retailer committed to offering consumers ethically and sustainably sourced products across various categories, including Fashion, Grocery & Everyday, Baby & Child, and Beauty, Health & Wellbeing. Operating a diverse portfolio of web stores, Spark Etail provides fully-fledged department stores as well as niche sites for Baby, Child & Mum essentials and sustainable fashion. Additionally, Spark Etail produces four seasonal print catalogues annually. As a leading online retailer, Spark Etail showcases the widest range of fair trade, organic, and eco-friendly products, featuring the UK's premier ethical brands. Spark Etail is part of the Whistl Group. Whistl is a delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. Whistl is a Disability Confident employer committed to equal opportunities for all in all our employment policies and practices.
Business Operations Coordinator Location: Darlington, Durham (Hybrid) Salary: £25k - £35k + Excellent Benefits Working Hours: 35 hours per week The Client: Our client is a renowned supplier of computerised systems for managing dangerous goods in sea transport, supporting global entities in shipping, distribution, warehouses, ports, and regulatory bodies. The Role: As a Business Operations Coordinator, you'll assist the Operations Manager and Chief Information Officer, collaborating across departments and contributing to projects that add value to the organisation. Duties: Assist in monitoring customer contracts and maintaining CRM accuracy. Support Operations Manager in internal audits for process enhancement. Respond to Service Desk queries regarding licenses and e-learning. Enhance internal information flow and process workflows. Collaborate for improved project efficiencies. Perform general business administration tasks as needed. Requirements: Essential: Previously worked as a Business Operations Coordinator or in a similar role. CRM and Service Desk application experience. Understanding of quality assurance audit processes. Collaboration skills with cross-functional teams. Prioritisation skills and Microsoft Office proficiency. Good to have: Skilled in utilising Project Management software. Exposure to business-to-business environments. Familiarity or comprehension of ISO standards. Benefits: Hybrid working options. Simply Health Cash Back scheme Life Assurance (Death in service) Company pension Discretionary Bonus 25 days holidays plus bank holidays Apply now for an opportunity to contribute to exciting projects and advance your career in a global maritime organisation. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. key words - Business Support Administrator, Operations Coordinator, Project coordinator, Project Administrator, Operations Administrator, Operations, Admin
Mar 29, 2024
Full time
Business Operations Coordinator Location: Darlington, Durham (Hybrid) Salary: £25k - £35k + Excellent Benefits Working Hours: 35 hours per week The Client: Our client is a renowned supplier of computerised systems for managing dangerous goods in sea transport, supporting global entities in shipping, distribution, warehouses, ports, and regulatory bodies. The Role: As a Business Operations Coordinator, you'll assist the Operations Manager and Chief Information Officer, collaborating across departments and contributing to projects that add value to the organisation. Duties: Assist in monitoring customer contracts and maintaining CRM accuracy. Support Operations Manager in internal audits for process enhancement. Respond to Service Desk queries regarding licenses and e-learning. Enhance internal information flow and process workflows. Collaborate for improved project efficiencies. Perform general business administration tasks as needed. Requirements: Essential: Previously worked as a Business Operations Coordinator or in a similar role. CRM and Service Desk application experience. Understanding of quality assurance audit processes. Collaboration skills with cross-functional teams. Prioritisation skills and Microsoft Office proficiency. Good to have: Skilled in utilising Project Management software. Exposure to business-to-business environments. Familiarity or comprehension of ISO standards. Benefits: Hybrid working options. Simply Health Cash Back scheme Life Assurance (Death in service) Company pension Discretionary Bonus 25 days holidays plus bank holidays Apply now for an opportunity to contribute to exciting projects and advance your career in a global maritime organisation. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. key words - Business Support Administrator, Operations Coordinator, Project coordinator, Project Administrator, Operations Administrator, Operations, Admin
Role overview ID: Entity: Vistry Region: Vistry Cornwall South West Department: Build Contract Type: Permanent - Full Time Job Location: Exeter, Devon Date Posted: 09.02.2024 We have a new opportunity for a Senior Site Manager to join our team within Vistry Cornwall South West, at our site in Exeter, Devon. As our Senior Site Manager, you will be responsible for organising resources and to direct the management of designated development projects to achieve progressive project completion to quality and specification and on budget. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Valid SMSTS certificate Valid First Aid at Work certificate A proven background in new build housing site management and timber frame. Proven ability to manage projects and deliver quality work on time, within budget Able to work as part of a team as well as autonomously Able to demonstrate a thorough understanding of Health & Safety legislation Thorough, with strong attention to detail Strong Time management skills with an ability to prioritise Proficient in MS Office programmes; particularly Word and Outlook Ability to build productive stakeholder relationships Ability to communicate well with individuals at all levels Strong leadership skills with an ability to mentor and develop others Desirable - NVQ Level 3-4, BTEC diploma in Building Construction or similar Valid Scaffold Appreciation certificate Valid LOLER certificate Trade experience More about the Senior Site Manager role To direct the necessary labour, plant, staff, and equipment to achieve both plot and project completion on time, to specification and within budget. This is a timber frame development, so it is essential to have experience in timber frame construction. Monitor that the Buying team and Surveying department order the correct materials and sub-contract services in good time to meet contract objectives. Manage site teams by monitoring performance against contract targets and instigating any necessary corrective actions. Ensure compliance with Group Safety Policy and Health and Safety Regulations. Ensure that staff and operatives are managed and led effectively by developing the skills and attitudes of managers leading to provision of a working environment that engenders high morale. Train and develop subordinates to meet current and assessed future requirements. 100% compliance with current NHBC standards. Achieve 75% overall satisfaction levels on the completed Customer satisfaction survey questionnaire. Establish that staff training and development has occurred as plan at annual appraisal and appraisal review stages. Achieve maximum marks on the twice monthly Health and Safety audit. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Mar 29, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry Cornwall South West Department: Build Contract Type: Permanent - Full Time Job Location: Exeter, Devon Date Posted: 09.02.2024 We have a new opportunity for a Senior Site Manager to join our team within Vistry Cornwall South West, at our site in Exeter, Devon. As our Senior Site Manager, you will be responsible for organising resources and to direct the management of designated development projects to achieve progressive project completion to quality and specification and on budget. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Valid SMSTS certificate Valid First Aid at Work certificate A proven background in new build housing site management and timber frame. Proven ability to manage projects and deliver quality work on time, within budget Able to work as part of a team as well as autonomously Able to demonstrate a thorough understanding of Health & Safety legislation Thorough, with strong attention to detail Strong Time management skills with an ability to prioritise Proficient in MS Office programmes; particularly Word and Outlook Ability to build productive stakeholder relationships Ability to communicate well with individuals at all levels Strong leadership skills with an ability to mentor and develop others Desirable - NVQ Level 3-4, BTEC diploma in Building Construction or similar Valid Scaffold Appreciation certificate Valid LOLER certificate Trade experience More about the Senior Site Manager role To direct the necessary labour, plant, staff, and equipment to achieve both plot and project completion on time, to specification and within budget. This is a timber frame development, so it is essential to have experience in timber frame construction. Monitor that the Buying team and Surveying department order the correct materials and sub-contract services in good time to meet contract objectives. Manage site teams by monitoring performance against contract targets and instigating any necessary corrective actions. Ensure compliance with Group Safety Policy and Health and Safety Regulations. Ensure that staff and operatives are managed and led effectively by developing the skills and attitudes of managers leading to provision of a working environment that engenders high morale. Train and develop subordinates to meet current and assessed future requirements. 100% compliance with current NHBC standards. Achieve 75% overall satisfaction levels on the completed Customer satisfaction survey questionnaire. Establish that staff training and development has occurred as plan at annual appraisal and appraisal review stages. Achieve maximum marks on the twice monthly Health and Safety audit. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well known brands and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing ensuring you'll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients' information. Job Description As a Senior Manager, you'll lead a team of forward-thinking individuals to deliver high quality audits. You'll be responsible, alongside the audit engagement leader, to develop and nurture relationships with our client's senior leaders and work with them to plan the audit process from beginning to end. A rewarding career path awaits - join our team to develop yourself as a strategic leader, benefit from the wide range of development opportunities at PwC alongside contributing to the success of the audit business. The responsibilities include but are not limited to: Leading large multi-location, often international, teams using your people and relationship management skills to deliver high quality audit work from project planning to completion; Developing trusted senior client relationships and demonstrating curiosity that allows you to have insightful conversations and provide appropriate challenge during the Audit; Building connections across teams and specialist areas within PwC to bring insight to the organisations we audit. This includes managing specialist teams supporting the audit, building consensus around conflicting views and making recommendations where appropriate; Leading the delivery of the areas of complex or judgemental audit work, including identifying issues, analysing multiple data points to draw informed conclusions and clearly articulate these conclusions in written and verbal form to senior stakeholders; Ensuring the team's audit documentation meets the highest standards, reviewing financial statements to ensure they comply with relevant requirements; Managing the financial and resource aspects of Audit engagements, demonstrating a commercial approach throughout; Leading internal projects supporting PwC and the lines of service, as well as acting as a role model, mentor and coach for junior staff members in your business unit; Putting the team first by coaching with purpose, being present with the team and openly communicating expectations; and Encouraging an inclusive team environment that promotes innovative thinking, collaboration and constructive challenge - helping people realise their potential and support their long-term aspirations. Essential Skills and Experience: Be Chartered Accountant / ACA / ACCA / ICAS qualified accountant (or international equivalent) or have equivalent work experience in Audit (including international candidates who technically qualify in their home country by experience); A high level of experience of IFRS and/or UK GAAP and be highly skilled in using international standards on auditing; Highly developed project management skills and a strong track record of managing larger or more complex audits to the highest standard from planning to completion; Has the ability to communicate complex or contentious audit matters clearly and concisely in both verbal and written form to colleagues and senior client stakeholders; Has the ability to offer considered points of view in client conversations around broader industry topics and provide knowledgeable challenge to senior clients in the context of an audit; and Takes pride in their work and in the Audit profession. Shows resilience and demonstrates dedication to self development including being agile and innovative in the digital world.
Mar 29, 2024
Full time
A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well known brands and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing ensuring you'll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients' information. Job Description As a Senior Manager, you'll lead a team of forward-thinking individuals to deliver high quality audits. You'll be responsible, alongside the audit engagement leader, to develop and nurture relationships with our client's senior leaders and work with them to plan the audit process from beginning to end. A rewarding career path awaits - join our team to develop yourself as a strategic leader, benefit from the wide range of development opportunities at PwC alongside contributing to the success of the audit business. The responsibilities include but are not limited to: Leading large multi-location, often international, teams using your people and relationship management skills to deliver high quality audit work from project planning to completion; Developing trusted senior client relationships and demonstrating curiosity that allows you to have insightful conversations and provide appropriate challenge during the Audit; Building connections across teams and specialist areas within PwC to bring insight to the organisations we audit. This includes managing specialist teams supporting the audit, building consensus around conflicting views and making recommendations where appropriate; Leading the delivery of the areas of complex or judgemental audit work, including identifying issues, analysing multiple data points to draw informed conclusions and clearly articulate these conclusions in written and verbal form to senior stakeholders; Ensuring the team's audit documentation meets the highest standards, reviewing financial statements to ensure they comply with relevant requirements; Managing the financial and resource aspects of Audit engagements, demonstrating a commercial approach throughout; Leading internal projects supporting PwC and the lines of service, as well as acting as a role model, mentor and coach for junior staff members in your business unit; Putting the team first by coaching with purpose, being present with the team and openly communicating expectations; and Encouraging an inclusive team environment that promotes innovative thinking, collaboration and constructive challenge - helping people realise their potential and support their long-term aspirations. Essential Skills and Experience: Be Chartered Accountant / ACA / ACCA / ICAS qualified accountant (or international equivalent) or have equivalent work experience in Audit (including international candidates who technically qualify in their home country by experience); A high level of experience of IFRS and/or UK GAAP and be highly skilled in using international standards on auditing; Highly developed project management skills and a strong track record of managing larger or more complex audits to the highest standard from planning to completion; Has the ability to communicate complex or contentious audit matters clearly and concisely in both verbal and written form to colleagues and senior client stakeholders; Has the ability to offer considered points of view in client conversations around broader industry topics and provide knowledgeable challenge to senior clients in the context of an audit; and Takes pride in their work and in the Audit profession. Shows resilience and demonstrates dedication to self development including being agile and innovative in the digital world.
General Manager - Airport Operations Delivery - UK (North) Team: Ground Operations - Central Support Salary: Excellent Contract Type: Permanent As the General Manager - Airport Operations Delivery - UK (North) you will report to the Head of Ground Operations - UK Airports Delivery . In this role you will ensure a smooth and efficient ground handling operation across the Northern network of UK Airports, including Newcastle, Glasgow, Edinburgh & Belfast stations . The primary focus of this role is achieving a safe, punctual and cost-effective operation through adept relationship management with operational Teams, third-party suppliers, and airport operators. This includes meeting contractual obligations as well as maintaining a commitment to deliver a safe, friendly, and VIP customer experience. Strategic Operational Responsibilities: Take full responsibility for delivering operations at designated airports , ensuring safety performance across all stations within the jurisdiction. Ensure that activities are adequately resourced, Ground Support Equipment (GSE) is in suitable condition, and procedures and regulations are strictly adhered to. Collaborate closely with the Compliance and Assurance team to facilitate regular audits of airports. Ensure effective and timely resolutions to any non-conformities identified during audits. Monitor stations' safety performance through the Ground Operations 'Check2' self-monitoring tool, taking swift action on any findings, safety reports, or observations. Effectively manage self-handling operations , contracted service providers and airport operators. Implement and track agreed service level metrics, such as on-time performance, check-in desk availability, and short-shipped baggage. Ensure bonuses or penalties are applied in line with Service Level Agreements (SLA) and contracts. P romote a Working as One Team approach between Ground Operations Head Office, Operations Control, Engineering and Flight Operations' Teams . At local level, foster collaboration with colleagues, third-party ground handlers and other contracted parties to provide customers with a seamless journey and the highest levels of customer service. Ensure the supply and availability of resources and materials for and Jet2holidays operations at all stations. Oversee the budget and resources of Ground Operations within your area of responsibility, liaising with the UK Airport Operations Support and Planning Teams to ensure resource is planned and efficiently delivered for our self-handling teams. Work with GM Customer Helper Development to deliver excellent customer service in line with the 'Take Me There' values and behaviours. Work with GM Airport Operations Delivery to deliver safe and compliant operation according to training and regulation, and to implement key projects such as base openings and changes. Lead, inspire, coach, and develop the UK Station Manager team in your region to achieve business objectives, implement company initiatives and new workstreams consistently across the network. Handle operational emergencies and challenges as needed , collaborate with the Customer Operations Team at Head Office on projects to ensure the company can respond with quick service recovery and return to normal operations. Provide on-call support to team on behalf of UK Ground Operations and be available to work bank holidays and weekends due to the nature of a 24/7 team. To be successful in this role you will: H ave previous experience of Station Management in a Ground Operations environment is essential. Be enthusiastic and conscientious about delivering great customer service. Have strong strategic and conceptual abilities coupled with a high bias for action and a proven track record of results. Have a confident leadership approach Motivate and coach others to deliver. Be an ambassador for the brand and ethos Have a proven ability to effectively manage challenging internal and external stakeholders . Have excellent communications skills , both verbal and written Be tenacious and resilient Be flexible and responsive to change. This role is based in the UK , managing a geographical area, with frequent travel across the operations. To ensure effective compliance and management of colleagues in their area, you will ideally be based in the North of the UK. A flexible approach to the role is necessary due to the nature of the Ground Operations Department. Help us to send our all-important customers on holiday with and Jet2holidays
Mar 29, 2024
Full time
General Manager - Airport Operations Delivery - UK (North) Team: Ground Operations - Central Support Salary: Excellent Contract Type: Permanent As the General Manager - Airport Operations Delivery - UK (North) you will report to the Head of Ground Operations - UK Airports Delivery . In this role you will ensure a smooth and efficient ground handling operation across the Northern network of UK Airports, including Newcastle, Glasgow, Edinburgh & Belfast stations . The primary focus of this role is achieving a safe, punctual and cost-effective operation through adept relationship management with operational Teams, third-party suppliers, and airport operators. This includes meeting contractual obligations as well as maintaining a commitment to deliver a safe, friendly, and VIP customer experience. Strategic Operational Responsibilities: Take full responsibility for delivering operations at designated airports , ensuring safety performance across all stations within the jurisdiction. Ensure that activities are adequately resourced, Ground Support Equipment (GSE) is in suitable condition, and procedures and regulations are strictly adhered to. Collaborate closely with the Compliance and Assurance team to facilitate regular audits of airports. Ensure effective and timely resolutions to any non-conformities identified during audits. Monitor stations' safety performance through the Ground Operations 'Check2' self-monitoring tool, taking swift action on any findings, safety reports, or observations. Effectively manage self-handling operations , contracted service providers and airport operators. Implement and track agreed service level metrics, such as on-time performance, check-in desk availability, and short-shipped baggage. Ensure bonuses or penalties are applied in line with Service Level Agreements (SLA) and contracts. P romote a Working as One Team approach between Ground Operations Head Office, Operations Control, Engineering and Flight Operations' Teams . At local level, foster collaboration with colleagues, third-party ground handlers and other contracted parties to provide customers with a seamless journey and the highest levels of customer service. Ensure the supply and availability of resources and materials for and Jet2holidays operations at all stations. Oversee the budget and resources of Ground Operations within your area of responsibility, liaising with the UK Airport Operations Support and Planning Teams to ensure resource is planned and efficiently delivered for our self-handling teams. Work with GM Customer Helper Development to deliver excellent customer service in line with the 'Take Me There' values and behaviours. Work with GM Airport Operations Delivery to deliver safe and compliant operation according to training and regulation, and to implement key projects such as base openings and changes. Lead, inspire, coach, and develop the UK Station Manager team in your region to achieve business objectives, implement company initiatives and new workstreams consistently across the network. Handle operational emergencies and challenges as needed , collaborate with the Customer Operations Team at Head Office on projects to ensure the company can respond with quick service recovery and return to normal operations. Provide on-call support to team on behalf of UK Ground Operations and be available to work bank holidays and weekends due to the nature of a 24/7 team. To be successful in this role you will: H ave previous experience of Station Management in a Ground Operations environment is essential. Be enthusiastic and conscientious about delivering great customer service. Have strong strategic and conceptual abilities coupled with a high bias for action and a proven track record of results. Have a confident leadership approach Motivate and coach others to deliver. Be an ambassador for the brand and ethos Have a proven ability to effectively manage challenging internal and external stakeholders . Have excellent communications skills , both verbal and written Be tenacious and resilient Be flexible and responsive to change. This role is based in the UK , managing a geographical area, with frequent travel across the operations. To ensure effective compliance and management of colleagues in their area, you will ideally be based in the North of the UK. A flexible approach to the role is necessary due to the nature of the Ground Operations Department. Help us to send our all-important customers on holiday with and Jet2holidays
QSW Team Manager Referral & Assessment Your new role This role is within the Referral and Assessment Service. The Referral and Assessment Teams receive all new referrals from the Bromley MASH and undertake Child and Family assessments to determine how best children's needs can be met. There are 6 teams, each consisting of a team manager and 5 social workers. The teams go onto duty for one week every 6 weeks and during their duty week, social workers will receive new allocations. Referral and Assessment Team Managers oversee/manage approximately 50 families at any given time. Bromley has made a huge investment in terms of staffing in order to ensure that social workers have lower caseloads. Referral and Assessment Social Workers will carry an average of 8 families. Social workers in the service are positive, motivated and feel that their current caseload allows them complete good social work interventions with families. As part of the Bromley Promise, there will be a dedicated two-week induction programme upon joining us. You will be working within smaller teams comprising of just five Social Workers/Senior Practitioners which are headed up by the Team Manager. Our senior managers are accessible, ensuring you have support when needed. You will have dedicated time set aside for quality and reflective 1-1 supervision with your manager. What you'll need to succeed SKILLS &ABILITIES Ability to work within aframework of legislation, guidance, divisional policies and procedures andaccountability to senior officers. Ability to relateeffectively to children, parents and carers, many of whom may be under stress. Ability to supervise,support and facilitate the work of more junior staff that are having to dealwith particularly difficult situations. Ability to work as a teammember and to form professional partnerships with other staff within theDepartment, colleagues from other agencies, foster carers and residentialworkers and health and education professionals. This will include an ability toremain aware of the roles and responsibilities of others and to promote apositive image of the division and department. Ability to chair a range ofstatutory, multidisciplinary meetings and to take appropriate notes and minuteswhen required. Skill in analysing complex and problematic situations andin formulating, implementing and reviewing, alongside service users,appropriate assessment and intervention programmes. Skill in communicatingclearly orally and in writing, including an ability to maintain concise caserecords including Looked After Children documentation and to produce reportsfor case conferences, courts and other bodies. Ability to manage workingtime effectively in order to meet both professional priorities andadministrative requirements. Ability to think creativelyin meeting children's and families' needs, using family and community networks,voluntary sector and other external resources and provision where appropriate. Ability to contribute tothe overall development of the team e.g.: making presentations and leadingdiscussion in areas of professional practice; identifying opportunities formeeting need more effectively; promoting an appropriate and professionalclimate. Ability to devise andimplement quality assurance systems for the team. Demonstrate appropriate understanding, knowledgeand skills in valuing diversity KNOWLEDGEComprehensive knowledge of the Children Act 1989 and other relevant legislation, regulations and guidance such as new assessment framework. Knowledge of the range of services, which are available to children and families, and of the organisational framework within which they are provided. Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social WorkerDedicated time for reflective supervisionGenerous Annual Leave Entitlement including an additional three daysSmall Cluster teams with one team manager supervising four Social WorkersTwo-week protected induction programmeExcellent Learning and development opportunities with bespoke training for every social workerSocial Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car SchemeSocial Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile).Membership of the excellent Local Government Pension SchemeExcellent transport linksSalary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme.Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 29, 2024
Full time
QSW Team Manager Referral & Assessment Your new role This role is within the Referral and Assessment Service. The Referral and Assessment Teams receive all new referrals from the Bromley MASH and undertake Child and Family assessments to determine how best children's needs can be met. There are 6 teams, each consisting of a team manager and 5 social workers. The teams go onto duty for one week every 6 weeks and during their duty week, social workers will receive new allocations. Referral and Assessment Team Managers oversee/manage approximately 50 families at any given time. Bromley has made a huge investment in terms of staffing in order to ensure that social workers have lower caseloads. Referral and Assessment Social Workers will carry an average of 8 families. Social workers in the service are positive, motivated and feel that their current caseload allows them complete good social work interventions with families. As part of the Bromley Promise, there will be a dedicated two-week induction programme upon joining us. You will be working within smaller teams comprising of just five Social Workers/Senior Practitioners which are headed up by the Team Manager. Our senior managers are accessible, ensuring you have support when needed. You will have dedicated time set aside for quality and reflective 1-1 supervision with your manager. What you'll need to succeed SKILLS &ABILITIES Ability to work within aframework of legislation, guidance, divisional policies and procedures andaccountability to senior officers. Ability to relateeffectively to children, parents and carers, many of whom may be under stress. Ability to supervise,support and facilitate the work of more junior staff that are having to dealwith particularly difficult situations. Ability to work as a teammember and to form professional partnerships with other staff within theDepartment, colleagues from other agencies, foster carers and residentialworkers and health and education professionals. This will include an ability toremain aware of the roles and responsibilities of others and to promote apositive image of the division and department. Ability to chair a range ofstatutory, multidisciplinary meetings and to take appropriate notes and minuteswhen required. Skill in analysing complex and problematic situations andin formulating, implementing and reviewing, alongside service users,appropriate assessment and intervention programmes. Skill in communicatingclearly orally and in writing, including an ability to maintain concise caserecords including Looked After Children documentation and to produce reportsfor case conferences, courts and other bodies. Ability to manage workingtime effectively in order to meet both professional priorities andadministrative requirements. Ability to think creativelyin meeting children's and families' needs, using family and community networks,voluntary sector and other external resources and provision where appropriate. Ability to contribute tothe overall development of the team e.g.: making presentations and leadingdiscussion in areas of professional practice; identifying opportunities formeeting need more effectively; promoting an appropriate and professionalclimate. Ability to devise andimplement quality assurance systems for the team. Demonstrate appropriate understanding, knowledgeand skills in valuing diversity KNOWLEDGEComprehensive knowledge of the Children Act 1989 and other relevant legislation, regulations and guidance such as new assessment framework. Knowledge of the range of services, which are available to children and families, and of the organisational framework within which they are provided. Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social WorkerDedicated time for reflective supervisionGenerous Annual Leave Entitlement including an additional three daysSmall Cluster teams with one team manager supervising four Social WorkersTwo-week protected induction programmeExcellent Learning and development opportunities with bespoke training for every social workerSocial Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car SchemeSocial Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile).Membership of the excellent Local Government Pension SchemeExcellent transport linksSalary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme.Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Up to £46,000p.a Continuous Training and Development Fantastic range of discounts across the group including childcare and travel Established, High performing Nursery Are you an established Nursery Manager or an aspiring Deputy looking for your next role? Do you want to work within a company that will continuously train and develop and turn you into a superstar within the industry? Then send your CV our way! We are currently looking for a Nursery Manager to lead the team at our fantastic Littlehampton Nursery. The nursery is well established and in need of an experienced manager to push for new heights. More about our Nursery; • 113 place nursery which is well established in the area • We are based on the Bodyshop site with a large outdoor area and 5 rooms • We are the only nursery in the area operating from 7.30am- 6.30pm and fully inclusive • 30 Colleagues with several who are longstanding • Free parking available What you can expect; • To be responsible for the day-to-day running of the Nursery • To take part in recruitment and to support a team of staff to meet statutory ratios and include contingency staffing where appropriate • To provide a child-centred environment where children are cared for in a safe, caring and stimulating way that ensures their individual needs are met within a group setting. • To ensure the national standards for the registration of childcare are maintained at all times. • To implement the Nursery's Equal Opportunities Policy in all aspects of the Nursery and other childcare services • To take responsibility for quality assurance and compliance with all applicable legislation, including Health and Safety within the Nursery environment • Exceptional ability and desire to lead delivery of first-class child and customer experiences • Full and relevant early years qualification Level 3 or above with minimum of 5 years Early Years' experience • Level 2 Maths, or must be achieved within 2 years of starting the position • An Enhanced DBS check (we'll cover the costs) • Salary up to £46,000 • Learning and Development - We give you the support you need to develop your knowledge, skills and behaviours through one-to-one supervisions, personal development plans and access to learning resources and activities • Progression opportunities within the nursery as well as opportunities society wide. Little Pioneers' unique values means anyone can develop into various roles including a nursery manager or further - all you need are dreams and aspirations • Wide range of discounts - Receive up to 20% off your food shopping, £500 off holidays and a phenomenal 60% off your childcare fees which could add up to £7,000 a year! • A variety of wellness resources dedicated to your wellbeing If you are interested in this role or would like more information, email our team at
Mar 29, 2024
Full time
Up to £46,000p.a Continuous Training and Development Fantastic range of discounts across the group including childcare and travel Established, High performing Nursery Are you an established Nursery Manager or an aspiring Deputy looking for your next role? Do you want to work within a company that will continuously train and develop and turn you into a superstar within the industry? Then send your CV our way! We are currently looking for a Nursery Manager to lead the team at our fantastic Littlehampton Nursery. The nursery is well established and in need of an experienced manager to push for new heights. More about our Nursery; • 113 place nursery which is well established in the area • We are based on the Bodyshop site with a large outdoor area and 5 rooms • We are the only nursery in the area operating from 7.30am- 6.30pm and fully inclusive • 30 Colleagues with several who are longstanding • Free parking available What you can expect; • To be responsible for the day-to-day running of the Nursery • To take part in recruitment and to support a team of staff to meet statutory ratios and include contingency staffing where appropriate • To provide a child-centred environment where children are cared for in a safe, caring and stimulating way that ensures their individual needs are met within a group setting. • To ensure the national standards for the registration of childcare are maintained at all times. • To implement the Nursery's Equal Opportunities Policy in all aspects of the Nursery and other childcare services • To take responsibility for quality assurance and compliance with all applicable legislation, including Health and Safety within the Nursery environment • Exceptional ability and desire to lead delivery of first-class child and customer experiences • Full and relevant early years qualification Level 3 or above with minimum of 5 years Early Years' experience • Level 2 Maths, or must be achieved within 2 years of starting the position • An Enhanced DBS check (we'll cover the costs) • Salary up to £46,000 • Learning and Development - We give you the support you need to develop your knowledge, skills and behaviours through one-to-one supervisions, personal development plans and access to learning resources and activities • Progression opportunities within the nursery as well as opportunities society wide. Little Pioneers' unique values means anyone can develop into various roles including a nursery manager or further - all you need are dreams and aspirations • Wide range of discounts - Receive up to 20% off your food shopping, £500 off holidays and a phenomenal 60% off your childcare fees which could add up to £7,000 a year! • A variety of wellness resources dedicated to your wellbeing If you are interested in this role or would like more information, email our team at
Learner Enrolment Advisor Hybrid Location: Birmingham, B24 9FD, Hybrid Salary : £25,730 - £31,448 per annum, DOE Contract : 12 Months FTC Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. Why do we want you? You have experience of working in an office or administrative role and are looking for an opportunity where you can develop in the field of education and professional services. CLT International is a global provider of education for professionals working in financial services. The company is UK-based with a global student community and has trained over 21,000 professionals, working in private wealth, succession planning, and investment funds. CLTI maintains relationships with some of the world s largest financial and legal institutions, regulatory bodies and government departments. As our Learning Enrolment Advisor you will work within Learning Enrolment Team who are responsible for the processing of global learning product enrolments from new B2C customers; ensuring any specific eligibility criteria is adhered to and provide evidence to awarding bodies and considering any local tax regulations applicable. Adopting a customer centric approach and providing exceptional customer service and adhering to business operating SLAs. Responsibilities of Learner Enrolment Advisor: Have an excellent standard of product knowledge, to accurately process enrolments and provide customer enrolment guidance as required. Adhere to team s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction. Work closely with the learner recruitment team as part of the onboarding team to implement a recruitment strategy to identify, attract, select and engage prospective learners. Embrace the customer centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds. Process all new B2C enrolments following identified process, ensuring compliance with SLA; booking terms and conditions; eligibility requirements; data protection and local tax regulations. Providing guidance to customers regarding any access to funding eligibility. Working with Marketing and Learning Support Team to ensure the website course date information is accurate. Supporting Learning Enrolment Manager with any sales reporting as required. In order to be successful in this role you must have: Experience in an office or related administrative role (education or membership desirable) IT skills and experience of Microsoft Office (including Outlook, Word, Excel, and PowerPoint ) Organisational skills and prioritisation skills with the ability to multi-task Interpersonal, written and verbal communication skills Customer service skills Before you go Find what you re looking for! Our people sought out empowerment and opportunity. And they found both here. You ll find what you re looking for too. Our values help us achieve our goals whether they re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?
Mar 29, 2024
Contractor
Learner Enrolment Advisor Hybrid Location: Birmingham, B24 9FD, Hybrid Salary : £25,730 - £31,448 per annum, DOE Contract : 12 Months FTC Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. Why do we want you? You have experience of working in an office or administrative role and are looking for an opportunity where you can develop in the field of education and professional services. CLT International is a global provider of education for professionals working in financial services. The company is UK-based with a global student community and has trained over 21,000 professionals, working in private wealth, succession planning, and investment funds. CLTI maintains relationships with some of the world s largest financial and legal institutions, regulatory bodies and government departments. As our Learning Enrolment Advisor you will work within Learning Enrolment Team who are responsible for the processing of global learning product enrolments from new B2C customers; ensuring any specific eligibility criteria is adhered to and provide evidence to awarding bodies and considering any local tax regulations applicable. Adopting a customer centric approach and providing exceptional customer service and adhering to business operating SLAs. Responsibilities of Learner Enrolment Advisor: Have an excellent standard of product knowledge, to accurately process enrolments and provide customer enrolment guidance as required. Adhere to team s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and customer satisfaction. Work closely with the learner recruitment team as part of the onboarding team to implement a recruitment strategy to identify, attract, select and engage prospective learners. Embrace the customer centric culture within the team, with passion and enthusiasm to provide exceptional customer service and a positive approach to dealing with people from diverse backgrounds. Process all new B2C enrolments following identified process, ensuring compliance with SLA; booking terms and conditions; eligibility requirements; data protection and local tax regulations. Providing guidance to customers regarding any access to funding eligibility. Working with Marketing and Learning Support Team to ensure the website course date information is accurate. Supporting Learning Enrolment Manager with any sales reporting as required. In order to be successful in this role you must have: Experience in an office or related administrative role (education or membership desirable) IT skills and experience of Microsoft Office (including Outlook, Word, Excel, and PowerPoint ) Organisational skills and prioritisation skills with the ability to multi-task Interpersonal, written and verbal communication skills Customer service skills Before you go Find what you re looking for! Our people sought out empowerment and opportunity. And they found both here. You ll find what you re looking for too. Our values help us achieve our goals whether they re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?
Up to £46,000p.a Continuous Training and Development Fantastic range of discounts across the group including childcare and travel Established, High performing Nursery Are you an established Nursery Manager or an aspiring Deputy looking for your next role? Do you want to work within a company that will continuously train and develop and turn you into a superstar within the industry? Then send your CV our way! We are currently looking for a Nursery Manager to lead the team at our fantastic Littlehampton Nursery. The nursery is well established and in need of an experienced manager to push for new heights. More about our Nursery; • 113 place nursery which is well established in the area • We are based on the Bodyshop site with a large outdoor area and 5 rooms • We are the only nursery in the area operating from 7.30am- 6.30pm and fully inclusive • 30 Colleagues with several who are longstanding • Free parking available What you can expect; • To be responsible for the day-to-day running of the Nursery • To take part in recruitment and to support a team of staff to meet statutory ratios and include contingency staffing where appropriate • To provide a child-centred environment where children are cared for in a safe, caring and stimulating way that ensures their individual needs are met within a group setting. • To ensure the national standards for the registration of childcare are maintained at all times. • To implement the Nursery's Equal Opportunities Policy in all aspects of the Nursery and other childcare services • To take responsibility for quality assurance and compliance with all applicable legislation, including Health and Safety within the Nursery environment • Exceptional ability and desire to lead delivery of first-class child and customer experiences • Full and relevant early years qualification Level 3 or above with minimum of 5 years Early Years' experience • Level 2 Maths, or must be achieved within 2 years of starting the position • An Enhanced DBS check (we'll cover the costs) • Salary up to £46,000 • Learning and Development - We give you the support you need to develop your knowledge, skills and behaviours through one-to-one supervisions, personal development plans and access to learning resources and activities • Progression opportunities within the nursery as well as opportunities society wide. Little Pioneers' unique values means anyone can develop into various roles including a nursery manager or further - all you need are dreams and aspirations • Wide range of discounts - Receive up to 20% off your food shopping, £500 off holidays and a phenomenal 60% off your childcare fees which could add up to £7,000 a year! • A variety of wellness resources dedicated to your wellbeing If you are interested in this role or would like more information, email our team at
Mar 29, 2024
Full time
Up to £46,000p.a Continuous Training and Development Fantastic range of discounts across the group including childcare and travel Established, High performing Nursery Are you an established Nursery Manager or an aspiring Deputy looking for your next role? Do you want to work within a company that will continuously train and develop and turn you into a superstar within the industry? Then send your CV our way! We are currently looking for a Nursery Manager to lead the team at our fantastic Littlehampton Nursery. The nursery is well established and in need of an experienced manager to push for new heights. More about our Nursery; • 113 place nursery which is well established in the area • We are based on the Bodyshop site with a large outdoor area and 5 rooms • We are the only nursery in the area operating from 7.30am- 6.30pm and fully inclusive • 30 Colleagues with several who are longstanding • Free parking available What you can expect; • To be responsible for the day-to-day running of the Nursery • To take part in recruitment and to support a team of staff to meet statutory ratios and include contingency staffing where appropriate • To provide a child-centred environment where children are cared for in a safe, caring and stimulating way that ensures their individual needs are met within a group setting. • To ensure the national standards for the registration of childcare are maintained at all times. • To implement the Nursery's Equal Opportunities Policy in all aspects of the Nursery and other childcare services • To take responsibility for quality assurance and compliance with all applicable legislation, including Health and Safety within the Nursery environment • Exceptional ability and desire to lead delivery of first-class child and customer experiences • Full and relevant early years qualification Level 3 or above with minimum of 5 years Early Years' experience • Level 2 Maths, or must be achieved within 2 years of starting the position • An Enhanced DBS check (we'll cover the costs) • Salary up to £46,000 • Learning and Development - We give you the support you need to develop your knowledge, skills and behaviours through one-to-one supervisions, personal development plans and access to learning resources and activities • Progression opportunities within the nursery as well as opportunities society wide. Little Pioneers' unique values means anyone can develop into various roles including a nursery manager or further - all you need are dreams and aspirations • Wide range of discounts - Receive up to 20% off your food shopping, £500 off holidays and a phenomenal 60% off your childcare fees which could add up to £7,000 a year! • A variety of wellness resources dedicated to your wellbeing If you are interested in this role or would like more information, email our team at
PMO Assurance & Planning Manager - Hybrid available Mansfield c 35,000- 47,700 The role of PMO Assurance & Planning Manager will involve: Establish and take ownership of project assurance methods, standards and techniques within the Programme Management Office Provide support and advice to delivery teams, and encourage consistency and best practice Provide expert advice and technical support on the use of project documentation and supporting tools such as MS Project. Support Programme and Project Managers in project initiation, setting project baselines, agreeing plans with stakeholders and maintaining accurate project plans. Lead on the development of standardised project documentation and continuous improvement aligned to the Project Management Framework. Act as a member of Programme Boards, providing challenge, assurance, and information on behalf of the Programme Management Office. Support Programme and Project Managers in determining resource requirements and performing resource analysis and allocation to optimise resource efficiency. Advise Programme and Project Managers on the production and maintenance of business cases and other project documentation Support effective Programme and Project assurance and governance throughout the lifecycle, including facilitation of the stage gate approval process Innovate and improve project and programme assurance, reporting and governance Work with the PMO Analyst to produce reporting and analysis as required for the Programme Office sponsor, including programme and project progress to date and forecast progress. The ideal candidate for the role of PMO Assurance & Planning Manager will have: Experience in the establishment and / operation of a programme based PMO function An APM, Prince 2 or similar qualification A solid understanding of PMO process, standards and governance; experience of operational management within a PMO function Experience of planning and co-ordinating Programmes Experience of writing and assuring project documentation (proficient in the use of Microsoft Office software) Excellent communication skills, with the ability to convey ideas via strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation Don't miss out apply today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team
Mar 29, 2024
Contractor
PMO Assurance & Planning Manager - Hybrid available Mansfield c 35,000- 47,700 The role of PMO Assurance & Planning Manager will involve: Establish and take ownership of project assurance methods, standards and techniques within the Programme Management Office Provide support and advice to delivery teams, and encourage consistency and best practice Provide expert advice and technical support on the use of project documentation and supporting tools such as MS Project. Support Programme and Project Managers in project initiation, setting project baselines, agreeing plans with stakeholders and maintaining accurate project plans. Lead on the development of standardised project documentation and continuous improvement aligned to the Project Management Framework. Act as a member of Programme Boards, providing challenge, assurance, and information on behalf of the Programme Management Office. Support Programme and Project Managers in determining resource requirements and performing resource analysis and allocation to optimise resource efficiency. Advise Programme and Project Managers on the production and maintenance of business cases and other project documentation Support effective Programme and Project assurance and governance throughout the lifecycle, including facilitation of the stage gate approval process Innovate and improve project and programme assurance, reporting and governance Work with the PMO Analyst to produce reporting and analysis as required for the Programme Office sponsor, including programme and project progress to date and forecast progress. The ideal candidate for the role of PMO Assurance & Planning Manager will have: Experience in the establishment and / operation of a programme based PMO function An APM, Prince 2 or similar qualification A solid understanding of PMO process, standards and governance; experience of operational management within a PMO function Experience of planning and co-ordinating Programmes Experience of writing and assuring project documentation (proficient in the use of Microsoft Office software) Excellent communication skills, with the ability to convey ideas via strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation Don't miss out apply today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? At Travelers, we create trusted strategic products and services to unlock the power of our data. Travelers Data Engineering team constructs pipelines that contextualize and provide easy access to data by the entire enterprise. As a Data Engineering, Assistant Vice President you will ingest data from multiple sources and relay information and actionable insights to relevant partners to accelerate growth and transformation of our analytics landscape. Leveraging your extensive technical and business expertise, you will be recognized as a thought leader internally and externally. In this role, you will mentor and lead teams designing and building data solutions that capture, explore, transform and utilize data to support Artificial Intelligence, Machine Learning and business intelligence/insights. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Implement and develop analytic data products, data movement and data persistence capability from pilot/proof of concept to production, on-going support, and maintenance. Recommend data strategies to support various consumption patterns, including enterprise architectures, platforms and application infrastructure. Oversee the operationalizing and automating of all capabilities to ensure secure, supported and scalable solutions. Present recommendations to senior management and executives and influences decisions at the executive level. Guide and coach senior team members and managers to accelerate career development. Establish functional budgets, policies and practices with impact on functional area. Establish functional strategic objectives. You will be responsible for managing teams of other people leaders engaged in the design, development, and implementation of highly complex data solutions focused on capturing, managing, storing, securing and utilizing structured and unstructured data from internal and external sources. You will be expected to follow and influence technology architecture, design standards, development practices, continuous integration/continues deployment practices and incorporates assurance processes into technology solutions The teams' benefits users across a complex/ large part of the enterprise or a line of business. You will use your knowledge of key business areas to establish functional strategic objectives. Using your industry level knowledge of value creation and business model concepts, you will anticipates business and industry issues to recommend best practices to improve the Data Engineering function across the organization. Interacting with executives and/or major customers using negotiating and influencing skills, you will contributes to the improvement of Travelers' products, services and customers. What Will Our Ideal Candidate Have? Bachelor's Degree in STEM related field or equivalent. Industry level expertise of capabilities and direction of technology coupled with an in-depth knowledge of the technology required and the needs of business environments necessary to lead assigned teams. What is a Must Have? Bachelor's degree or equivalent training with data tools, techniques, and manipulation. Significant data engineering or equivalent experience. Previous management experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Mar 29, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? At Travelers, we create trusted strategic products and services to unlock the power of our data. Travelers Data Engineering team constructs pipelines that contextualize and provide easy access to data by the entire enterprise. As a Data Engineering, Assistant Vice President you will ingest data from multiple sources and relay information and actionable insights to relevant partners to accelerate growth and transformation of our analytics landscape. Leveraging your extensive technical and business expertise, you will be recognized as a thought leader internally and externally. In this role, you will mentor and lead teams designing and building data solutions that capture, explore, transform and utilize data to support Artificial Intelligence, Machine Learning and business intelligence/insights. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Implement and develop analytic data products, data movement and data persistence capability from pilot/proof of concept to production, on-going support, and maintenance. Recommend data strategies to support various consumption patterns, including enterprise architectures, platforms and application infrastructure. Oversee the operationalizing and automating of all capabilities to ensure secure, supported and scalable solutions. Present recommendations to senior management and executives and influences decisions at the executive level. Guide and coach senior team members and managers to accelerate career development. Establish functional budgets, policies and practices with impact on functional area. Establish functional strategic objectives. You will be responsible for managing teams of other people leaders engaged in the design, development, and implementation of highly complex data solutions focused on capturing, managing, storing, securing and utilizing structured and unstructured data from internal and external sources. You will be expected to follow and influence technology architecture, design standards, development practices, continuous integration/continues deployment practices and incorporates assurance processes into technology solutions The teams' benefits users across a complex/ large part of the enterprise or a line of business. You will use your knowledge of key business areas to establish functional strategic objectives. Using your industry level knowledge of value creation and business model concepts, you will anticipates business and industry issues to recommend best practices to improve the Data Engineering function across the organization. Interacting with executives and/or major customers using negotiating and influencing skills, you will contributes to the improvement of Travelers' products, services and customers. What Will Our Ideal Candidate Have? Bachelor's Degree in STEM related field or equivalent. Industry level expertise of capabilities and direction of technology coupled with an in-depth knowledge of the technology required and the needs of business environments necessary to lead assigned teams. What is a Must Have? Bachelor's degree or equivalent training with data tools, techniques, and manipulation. Significant data engineering or equivalent experience. Previous management experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit 0
Up to £46,000p.a Continuous Training and Development Fantastic range of discounts across the group including childcare and travel Established, High performing Nursery Are you an established Nursery Manager or an aspiring Deputy looking for your next role? Do you want to work within a company that will continuously train and develop and turn you into a superstar within the industry? Then send your CV our way! We are currently looking for a Nursery Manager to lead the team at our fantastic Littlehampton Nursery. The nursery is well established and in need of an experienced manager to push for new heights. More about our Nursery; • 113 place nursery which is well established in the area • We are based on the Bodyshop site with a large outdoor area and 5 rooms • We are the only nursery in the area operating from 7.30am- 6.30pm and fully inclusive • 30 Colleagues with several who are longstanding • Free parking available What you can expect; • To be responsible for the day-to-day running of the Nursery • To take part in recruitment and to support a team of staff to meet statutory ratios and include contingency staffing where appropriate • To provide a child-centred environment where children are cared for in a safe, caring and stimulating way that ensures their individual needs are met within a group setting. • To ensure the national standards for the registration of childcare are maintained at all times. • To implement the Nursery's Equal Opportunities Policy in all aspects of the Nursery and other childcare services • To take responsibility for quality assurance and compliance with all applicable legislation, including Health and Safety within the Nursery environment • Exceptional ability and desire to lead delivery of first-class child and customer experiences • Full and relevant early years qualification Level 3 or above with minimum of 5 years Early Years' experience • Level 2 Maths, or must be achieved within 2 years of starting the position • An Enhanced DBS check (we'll cover the costs) • Salary up to £46,000 • Learning and Development - We give you the support you need to develop your knowledge, skills and behaviours through one-to-one supervisions, personal development plans and access to learning resources and activities • Progression opportunities within the nursery as well as opportunities society wide. Little Pioneers' unique values means anyone can develop into various roles including a nursery manager or further - all you need are dreams and aspirations • Wide range of discounts - Receive up to 20% off your food shopping, £500 off holidays and a phenomenal 60% off your childcare fees which could add up to £7,000 a year! • A variety of wellness resources dedicated to your wellbeing If you are interested in this role or would like more information, email our team at
Mar 29, 2024
Full time
Up to £46,000p.a Continuous Training and Development Fantastic range of discounts across the group including childcare and travel Established, High performing Nursery Are you an established Nursery Manager or an aspiring Deputy looking for your next role? Do you want to work within a company that will continuously train and develop and turn you into a superstar within the industry? Then send your CV our way! We are currently looking for a Nursery Manager to lead the team at our fantastic Littlehampton Nursery. The nursery is well established and in need of an experienced manager to push for new heights. More about our Nursery; • 113 place nursery which is well established in the area • We are based on the Bodyshop site with a large outdoor area and 5 rooms • We are the only nursery in the area operating from 7.30am- 6.30pm and fully inclusive • 30 Colleagues with several who are longstanding • Free parking available What you can expect; • To be responsible for the day-to-day running of the Nursery • To take part in recruitment and to support a team of staff to meet statutory ratios and include contingency staffing where appropriate • To provide a child-centred environment where children are cared for in a safe, caring and stimulating way that ensures their individual needs are met within a group setting. • To ensure the national standards for the registration of childcare are maintained at all times. • To implement the Nursery's Equal Opportunities Policy in all aspects of the Nursery and other childcare services • To take responsibility for quality assurance and compliance with all applicable legislation, including Health and Safety within the Nursery environment • Exceptional ability and desire to lead delivery of first-class child and customer experiences • Full and relevant early years qualification Level 3 or above with minimum of 5 years Early Years' experience • Level 2 Maths, or must be achieved within 2 years of starting the position • An Enhanced DBS check (we'll cover the costs) • Salary up to £46,000 • Learning and Development - We give you the support you need to develop your knowledge, skills and behaviours through one-to-one supervisions, personal development plans and access to learning resources and activities • Progression opportunities within the nursery as well as opportunities society wide. Little Pioneers' unique values means anyone can develop into various roles including a nursery manager or further - all you need are dreams and aspirations • Wide range of discounts - Receive up to 20% off your food shopping, £500 off holidays and a phenomenal 60% off your childcare fees which could add up to £7,000 a year! • A variety of wellness resources dedicated to your wellbeing If you are interested in this role or would like more information, email our team at
Role: Head of Enterprise Managed Services (Full-time) Location: Whiteley, Hampshire / Hybrid (4 days at the office) Salary: £60,000 - £70,000 per annum Fantastic Hours: Mon - Fri, 8:30am 5.30pm The task at hand: We are looking for an established Head of Enterprise Managed Services who will play a pivotal role in ensuring high-quality technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they have the appropriate focus within the business will be crucial. As Head of Enterprise Managed Services you will be working closely with multiple teams within Onecom to align on the service we provide to our customers, ensuring a seamless end-to-end journey. The Head of Enterprise Managed Services builds working relationships with both colleagues and customers, in turn supporting the company s commitment to achieving high standards of customer satisfaction and service quality. You will be working in a supportive, fast paced environment. The role involves a huge breadth and variety of duties including: - Responsible for the 24x7 Managed Service Desk team, providing leadership, direction and guidance, motivation and support, clear objectives, personal development and meaningful feedback on their performance and addressing underperformance promptly - Proactively manage our service boards to ensure that workflow is being prioritised and in line with our customer s SLAs, organising resource to ensure that requirements can be met to a high standard - Own the technical support, out of hours and duty manager rota - Engage with customers and suppliers to review the delivery of support, suggesting ways to continually improve internal processes and procedures with a view to enhancing operational efficiency and improve overall customer experience - Engage with business transformation activities which will impact Technical Support and Customer Experience, ensuring that the Managed Service Desk is prepared to provide support for new products, suppliers and/or customers - Acting as an escalation point for high priority incidents - Working closely with customers, internal support teams and vendors to manage high priority incidents through to resolution - Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and Problem Management Processes, ensuring there is a minimum of an annual review to ensure all process steps are kept up to date - Work closely with the Service Delivery and Support functions to ensure a consistent approach is adopted for all activities undertaken - Continually seek opportunities for service improvements and operating efficiencies to be implemented. - Provide coaching, guidance and support of the Incident and Problem Management process to ensure it delivers against the expectations of the customers and the business You'll be great in this role if: You have proven experience of working in a 24x7, SLA driven Managed Service Desk environment (essential) You are customer and service focused You are prepared to go the extra mile to resolve customer issues to their satisfaction without compromise, you will do this by implementing effective listening with the ability to diagnose a customer s problem and find an appropriate solution You are highly responsive and have a strong sense of urgency and commitment to follow tasks through to the end You have a technical understanding of telephony, cloud and connectivity solutions (desirable) You have a strong understanding of ITIL (desirable) You re an inspirational leader who demonstrates success and promotes team responsibility You have strong people management skills and can drive a team to ensure they contribute to delivering first class technical support You're able to lead and manage multi-disciplined staff and can support, train and identify development needs You're a performance manager understanding performance drivers, promoting self-management and utilising effective coaching skills You're confident with change management, working through an environment of change and effectively leading a team through transitions beyond their control You possess excellent decision-making skills, taking ownership and responsibility You have a high level of commercial awareness You're an excellent communicator with the ability to support and motivate staff Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Get involved in fundraising activities and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy
Mar 29, 2024
Full time
Role: Head of Enterprise Managed Services (Full-time) Location: Whiteley, Hampshire / Hybrid (4 days at the office) Salary: £60,000 - £70,000 per annum Fantastic Hours: Mon - Fri, 8:30am 5.30pm The task at hand: We are looking for an established Head of Enterprise Managed Services who will play a pivotal role in ensuring high-quality technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they have the appropriate focus within the business will be crucial. As Head of Enterprise Managed Services you will be working closely with multiple teams within Onecom to align on the service we provide to our customers, ensuring a seamless end-to-end journey. The Head of Enterprise Managed Services builds working relationships with both colleagues and customers, in turn supporting the company s commitment to achieving high standards of customer satisfaction and service quality. You will be working in a supportive, fast paced environment. The role involves a huge breadth and variety of duties including: - Responsible for the 24x7 Managed Service Desk team, providing leadership, direction and guidance, motivation and support, clear objectives, personal development and meaningful feedback on their performance and addressing underperformance promptly - Proactively manage our service boards to ensure that workflow is being prioritised and in line with our customer s SLAs, organising resource to ensure that requirements can be met to a high standard - Own the technical support, out of hours and duty manager rota - Engage with customers and suppliers to review the delivery of support, suggesting ways to continually improve internal processes and procedures with a view to enhancing operational efficiency and improve overall customer experience - Engage with business transformation activities which will impact Technical Support and Customer Experience, ensuring that the Managed Service Desk is prepared to provide support for new products, suppliers and/or customers - Acting as an escalation point for high priority incidents - Working closely with customers, internal support teams and vendors to manage high priority incidents through to resolution - Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and Problem Management Processes, ensuring there is a minimum of an annual review to ensure all process steps are kept up to date - Work closely with the Service Delivery and Support functions to ensure a consistent approach is adopted for all activities undertaken - Continually seek opportunities for service improvements and operating efficiencies to be implemented. - Provide coaching, guidance and support of the Incident and Problem Management process to ensure it delivers against the expectations of the customers and the business You'll be great in this role if: You have proven experience of working in a 24x7, SLA driven Managed Service Desk environment (essential) You are customer and service focused You are prepared to go the extra mile to resolve customer issues to their satisfaction without compromise, you will do this by implementing effective listening with the ability to diagnose a customer s problem and find an appropriate solution You are highly responsive and have a strong sense of urgency and commitment to follow tasks through to the end You have a technical understanding of telephony, cloud and connectivity solutions (desirable) You have a strong understanding of ITIL (desirable) You re an inspirational leader who demonstrates success and promotes team responsibility You have strong people management skills and can drive a team to ensure they contribute to delivering first class technical support You're able to lead and manage multi-disciplined staff and can support, train and identify development needs You're a performance manager understanding performance drivers, promoting self-management and utilising effective coaching skills You're confident with change management, working through an environment of change and effectively leading a team through transitions beyond their control You possess excellent decision-making skills, taking ownership and responsibility You have a high level of commercial awareness You're an excellent communicator with the ability to support and motivate staff Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Get involved in fundraising activities and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy
About the role Something exciting is happening at Booker! Come and join the fastest-growing food and drink wholesaler in the UK We will consider both full time and part time applications. We continue to grow! We have ambitious growth plans, which means we are expanding our outstanding team of Catering Development Managers. As a Catering Development Manager, you won't be tied to a desk. You'll be our field-based culinary expert, cultivating strong relationships with our customers to help them grow their business and establish Booker as their first choice for catering. You'll undoubtedly be able to spot an opportunity, bringing the best of Booker to provide catering solutions that suit our customers' needs. Keeping your ears to the ground, you'll be able to make sure your customer's voices are heard in the wider business, as we strive for continuous improvement. The customer as at the heart of everything that we do at Booker. As the fastest-growing food and drink wholesaler, we provide a one-stop, multi-temperature delivered solution including Ambient, Chilled, Frozen, and Fresh Produce, Alcohol and Meat across a national network to a wide variety of catering customers, including pubs, hotels, restaurants, fast food and the cost sector. We are the UK's leading Catering Butcher, with over 20% of the UK's master butchers working for us, offering expert advice to increase our customer's menu options and their profits. Our best-in-class reputation is based on providing our customers with excellent choices, price and service. Our current year-on-year growth and ambitious expansion plans offer our team excellent career opportunities across the Booker group. Role Responsibility 0 You will need The ideal candidate: A Food Enthusiast: We're looking for someone whose love for food is contagious. Cool Under Pressure: We want someone who can keep their cool and shine under pressure. Master Communicator: We're after someone with extraordinary communication skills. Business Savvy : An excellent sense of commercial awareness is essential. Negotiator Extraordinaire: You're not just good at negotiating; you're confident in making business decisions. Self-Starter: If you're self-motivated and can excel autonomously, you're the one we want. Team Player: While you can work solo, you're also an influential and collaborative force within our team. Master of Time Management: You can juggle multiple tasks and never miss a beat. Your organisational and time management skills are top-notch. Empathetic Listener: You don't just hear; you listen and show empathy. It's a vital part of how you connect with others. Champion of Adaptability : In a world where change is constant, your adaptability is your secret weapon. You thrive in ever-evolving environments. If you embody these qualities, we'd love to hear from you. Join our team and be a key ingredient in our recipe for success. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Mar 29, 2024
Full time
About the role Something exciting is happening at Booker! Come and join the fastest-growing food and drink wholesaler in the UK We will consider both full time and part time applications. We continue to grow! We have ambitious growth plans, which means we are expanding our outstanding team of Catering Development Managers. As a Catering Development Manager, you won't be tied to a desk. You'll be our field-based culinary expert, cultivating strong relationships with our customers to help them grow their business and establish Booker as their first choice for catering. You'll undoubtedly be able to spot an opportunity, bringing the best of Booker to provide catering solutions that suit our customers' needs. Keeping your ears to the ground, you'll be able to make sure your customer's voices are heard in the wider business, as we strive for continuous improvement. The customer as at the heart of everything that we do at Booker. As the fastest-growing food and drink wholesaler, we provide a one-stop, multi-temperature delivered solution including Ambient, Chilled, Frozen, and Fresh Produce, Alcohol and Meat across a national network to a wide variety of catering customers, including pubs, hotels, restaurants, fast food and the cost sector. We are the UK's leading Catering Butcher, with over 20% of the UK's master butchers working for us, offering expert advice to increase our customer's menu options and their profits. Our best-in-class reputation is based on providing our customers with excellent choices, price and service. Our current year-on-year growth and ambitious expansion plans offer our team excellent career opportunities across the Booker group. Role Responsibility 0 You will need The ideal candidate: A Food Enthusiast: We're looking for someone whose love for food is contagious. Cool Under Pressure: We want someone who can keep their cool and shine under pressure. Master Communicator: We're after someone with extraordinary communication skills. Business Savvy : An excellent sense of commercial awareness is essential. Negotiator Extraordinaire: You're not just good at negotiating; you're confident in making business decisions. Self-Starter: If you're self-motivated and can excel autonomously, you're the one we want. Team Player: While you can work solo, you're also an influential and collaborative force within our team. Master of Time Management: You can juggle multiple tasks and never miss a beat. Your organisational and time management skills are top-notch. Empathetic Listener: You don't just hear; you listen and show empathy. It's a vital part of how you connect with others. Champion of Adaptability : In a world where change is constant, your adaptability is your secret weapon. You thrive in ever-evolving environments. If you embody these qualities, we'd love to hear from you. Join our team and be a key ingredient in our recipe for success. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Our Store Managers are inspirational role models who aspire to continuously improve! CELEBRATE LIFE & EXPRESS LOVE Store Manager - H.Samuel - Hartlepool As Store Manager here at H.Samuel in Hartlepool, you'll be responsible for achieving the store's targets through promoting the sales culture instore, building and inspiring a strong customer-first team and by ensuring compliance with company policies and procedures. You'll be passionate about role modelling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management. You'll also be responsible for consistent compliance with company instructions, policies and processes and will be responsible for control of costs, payroll, shrinkage and expenses for the store. You'll also oversee the planning and organisation of operational activities within the store. We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations. As the face of H.Samuel, we want you to reflect our brand, culture and customers. You certainly won't find our Store team members suited and booted. Instead, we're proud of our team's unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo's, piercings and style! Jewellery, Watch & Gift Retail is truly unique! In any of our H.Samuel stores you'll see our knowledgeable team members devote their days to sharing and celebrating special life-changing moments with our customers. We love that we are a key part in making an engagement, a wedding or the celebration of a loved-one's Birthday even more special by ensuring our customers discover the perfect piece to mark the occasion. Ours is an environment like no other. Join us - Be part of something special! Are you the perfect gem? We're looking for suitable candidates to demonstrate the following: An excellent track record of successfully achieving KPI's.Experience of holding accountability for managing the commercial performance of a store. Experience of leading store teams. Experience of target-setting and interpreting business data. An ability to inspire, coach and develop your team to maximise potential and performance. Proven track record of role modelling and consistently delivering amazing customer experiences. Clear passion for our products and ability to put yourself in our customers shoes. A competitive spirit. Basic knowledge of legislative responsibilities e.g. recruitment, employment law, health and safety, trading standards. What next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you to opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by a member of our recruitment team inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don't miss any updates with your application. What will you receive in return? Upon joining us as a Store Manager you'll be supported from day-one through our bespoke Management Induction programme which equips you with the core detail you require in order to succeed in-store. Brand training and internationally recognised Gemmological qualifications and other product-based training modules will all also be available at your fingertips through our internal 'Signet Jewellery Academy'. In addition to being able to access dedicated Learning & Development resources you'll also achieve the following benefits: A minimum of 33 days holiday per annum Generous Cross-brand staff Discount of up to 30% Life Assurance Retirement savings scheme Give as you earn Scheme Online High Street Retail Discounts "Shine With Signet" - Our excellent internal recognition and reward system Brand based and in-house performance incentives Apply now to see how your career could Shine with Signet! Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 300 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Mar 29, 2024
Full time
Our Store Managers are inspirational role models who aspire to continuously improve! CELEBRATE LIFE & EXPRESS LOVE Store Manager - H.Samuel - Hartlepool As Store Manager here at H.Samuel in Hartlepool, you'll be responsible for achieving the store's targets through promoting the sales culture instore, building and inspiring a strong customer-first team and by ensuring compliance with company policies and procedures. You'll be passionate about role modelling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management. You'll also be responsible for consistent compliance with company instructions, policies and processes and will be responsible for control of costs, payroll, shrinkage and expenses for the store. You'll also oversee the planning and organisation of operational activities within the store. We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations. As the face of H.Samuel, we want you to reflect our brand, culture and customers. You certainly won't find our Store team members suited and booted. Instead, we're proud of our team's unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo's, piercings and style! Jewellery, Watch & Gift Retail is truly unique! In any of our H.Samuel stores you'll see our knowledgeable team members devote their days to sharing and celebrating special life-changing moments with our customers. We love that we are a key part in making an engagement, a wedding or the celebration of a loved-one's Birthday even more special by ensuring our customers discover the perfect piece to mark the occasion. Ours is an environment like no other. Join us - Be part of something special! Are you the perfect gem? We're looking for suitable candidates to demonstrate the following: An excellent track record of successfully achieving KPI's.Experience of holding accountability for managing the commercial performance of a store. Experience of leading store teams. Experience of target-setting and interpreting business data. An ability to inspire, coach and develop your team to maximise potential and performance. Proven track record of role modelling and consistently delivering amazing customer experiences. Clear passion for our products and ability to put yourself in our customers shoes. A competitive spirit. Basic knowledge of legislative responsibilities e.g. recruitment, employment law, health and safety, trading standards. What next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you to opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by a member of our recruitment team inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don't miss any updates with your application. What will you receive in return? Upon joining us as a Store Manager you'll be supported from day-one through our bespoke Management Induction programme which equips you with the core detail you require in order to succeed in-store. Brand training and internationally recognised Gemmological qualifications and other product-based training modules will all also be available at your fingertips through our internal 'Signet Jewellery Academy'. In addition to being able to access dedicated Learning & Development resources you'll also achieve the following benefits: A minimum of 33 days holiday per annum Generous Cross-brand staff Discount of up to 30% Life Assurance Retirement savings scheme Give as you earn Scheme Online High Street Retail Discounts "Shine With Signet" - Our excellent internal recognition and reward system Brand based and in-house performance incentives Apply now to see how your career could Shine with Signet! Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 300 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
About the role Something exciting is happening at Booker! Come and join the fastest-growing food and drink wholesaler in the UK We currently have 2 vacancies covering the below locations; South west LDN area: Crystal Palace, Peckham spanning to Lambeth, including Clapham and Brixton. South Central LDN area: Deptford, Rotherhithe, Southbank and Vauxhall. We continue to grow! We have ambitious growth plans, which means we are expanding our outstanding team of Catering Development Managers. As a Catering Development Manager, you won't be tied to a desk. You'll be our field-based culinary expert, cultivating strong relationships with our customers to help them grow their business and establish Booker as their first choice for catering. You'll undoubtedly be able to spot an opportunity, bringing the best of Booker to provide catering solutions that suit our customers' needs. Keeping your ears to the ground, you'll be able to make sure your customer's voices are heard in the wider business, as we strive for continuous improvement. The customer as at the heart of everything that we do at Booker. As the fastest-growing food and drink wholesaler, we provide a one-stop, multi-temperature delivered solution including Ambient, Chilled, Frozen, and Fresh Produce, Alcohol and Meat across a national network to a wide variety of catering customers, including pubs, hotels, restaurants, fast food and the cost sector. We are the UK's leading Catering Butcher, with over 20% of the UK's master butchers working for us, offering expert advice to increase our customer's menu options and their profits. Our best-in-class reputation is based on providing our customers with excellent choices, price and service. Our current year-on-year growth and ambitious expansion plans offer our team excellent career opportunities across the Booker group. Role Responsibility 0 You will need The ideal candidate: A Food Enthusiast: We're looking for someone whose love for food is contagious. Cool Under Pressure: We want someone who can keep their cool and shine under pressure. Master Communicator: We're after someone with extraordinary communication skills. Business Savvy : An excellent sense of commercial awareness is essential. Negotiator Extraordinaire: You're not just good at negotiating; you're confident in making business decisions. Self-Starter: If you're self-motivated and can excel autonomously, you're the one we want. Team Player: While you can work solo, you're also an influential and collaborative force within our team. Master of Time Management: You can juggle multiple tasks and never miss a beat. Your organisational and time management skills are top-notch. Empathetic Listener: You don't just hear; you listen and show empathy. It's a vital part of how you connect with others. Champion of Adaptability : In a world where change is constant, your adaptability is your secret weapon. You thrive in ever-evolving environments. If you embody these qualities, we'd love to hear from you. Join our team and be a key ingredient in our recipe for success. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Mar 29, 2024
Full time
About the role Something exciting is happening at Booker! Come and join the fastest-growing food and drink wholesaler in the UK We currently have 2 vacancies covering the below locations; South west LDN area: Crystal Palace, Peckham spanning to Lambeth, including Clapham and Brixton. South Central LDN area: Deptford, Rotherhithe, Southbank and Vauxhall. We continue to grow! We have ambitious growth plans, which means we are expanding our outstanding team of Catering Development Managers. As a Catering Development Manager, you won't be tied to a desk. You'll be our field-based culinary expert, cultivating strong relationships with our customers to help them grow their business and establish Booker as their first choice for catering. You'll undoubtedly be able to spot an opportunity, bringing the best of Booker to provide catering solutions that suit our customers' needs. Keeping your ears to the ground, you'll be able to make sure your customer's voices are heard in the wider business, as we strive for continuous improvement. The customer as at the heart of everything that we do at Booker. As the fastest-growing food and drink wholesaler, we provide a one-stop, multi-temperature delivered solution including Ambient, Chilled, Frozen, and Fresh Produce, Alcohol and Meat across a national network to a wide variety of catering customers, including pubs, hotels, restaurants, fast food and the cost sector. We are the UK's leading Catering Butcher, with over 20% of the UK's master butchers working for us, offering expert advice to increase our customer's menu options and their profits. Our best-in-class reputation is based on providing our customers with excellent choices, price and service. Our current year-on-year growth and ambitious expansion plans offer our team excellent career opportunities across the Booker group. Role Responsibility 0 You will need The ideal candidate: A Food Enthusiast: We're looking for someone whose love for food is contagious. Cool Under Pressure: We want someone who can keep their cool and shine under pressure. Master Communicator: We're after someone with extraordinary communication skills. Business Savvy : An excellent sense of commercial awareness is essential. Negotiator Extraordinaire: You're not just good at negotiating; you're confident in making business decisions. Self-Starter: If you're self-motivated and can excel autonomously, you're the one we want. Team Player: While you can work solo, you're also an influential and collaborative force within our team. Master of Time Management: You can juggle multiple tasks and never miss a beat. Your organisational and time management skills are top-notch. Empathetic Listener: You don't just hear; you listen and show empathy. It's a vital part of how you connect with others. Champion of Adaptability : In a world where change is constant, your adaptability is your secret weapon. You thrive in ever-evolving environments. If you embody these qualities, we'd love to hear from you. Join our team and be a key ingredient in our recipe for success. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Process Technologist Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more) Permanent role Company Overview KP Snacks is proud to be part of the Intersnack Group. With an annual turnover of more than €3 billion, the Intersnack Group has grown and flourished to become a market leader in savoury snacks, present in over 30 countries across Europe, Australia, New Zealand and beyond, employing more than 14,000 employees and 44 factories globally (33 in Europe, 3 in Australia, 3 in New Zealand, 2 in India and 3 in Vietnam). In the UK KP Snacks consists of c2,300 colleagues across our seven factory locations and Slough HQ. We make great tasting snack brands such as Hula Hoops, McCoy s, Pombear, KP Nuts, Butterkist popcorn, Tyrrells and popchips. Some of the benefits you can expect to receive: Bonus scheme Medicash Health cash plan Private Healthcare (dependent on Grade) KP Pension Plan matching contribution stakeholder pension plan (up to 7% of salary) which also includes life assurance and income protection 25 days holiday . 5-year service additional holiday Annual salary review MyGym Discounts Cancer Care Holiday Buy (buy up to an additional 5 days holiday per year) Career Break Cycle to Work Company Sick Pay once eligible Employee Assistance Programme Digital GP Best Doctors - 2nd medical opinion Access to KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools The Role: We are looking to recruit for a Process Technologist to join us at our Ashby site on a permanent basis. This is a key role within the Technical team providing specialist support for Process development at site level. The role has key stakeholder links to the site Operations/Engineering teams, central and Group Product Development and Project Teams. The role will focus on quality and cost optimisation of processes and process controls to deliver Right First Time production. Key Duties/Responsibilities: Become the process Subject Matter Expert focussed on the production processes contained within site. Production trials collaborating with the central/Group New Product Development team to plan and execute trials (e.g. new products, cost value engineering). First production run support ensuring Right First Time launch of new products and co-ordinating sign-off for ongoing production. CAPEX commissioning - key link to Project Team to ensure that new or replacement process equipment delivers quality requirements. Trouble-shooting - support for the Operations Team to address quality issues helping identify root cause and validating basic process conditions (e.g. material variance investigations). Consumer complaint/NRFT (Not Right First Time) reduction support delivery of site targets based on key trends (e.g. flavour, texture, appearance, product holds). Process Control develop and implement suitable process controls to support delivery of quality expectations. Validation and calibration - develop and maintain a schedule for process equipment (e.g. on-line instrumentation). CAPEX planning recommend and support applications for new equipment to support improved processes and process control. Produce/update documentation and create reports to support key activities (e.g. trial reports, updating MCI s). Work within the IWS framework for continuous improvement using relevant tools and ensuring activities are a collaboration with the relevant LST (Line Structure Teams). We aim to foster a diverse family-like culture where everyone can be themselves and feel a sense of belonging. The I&D program focuses on Culture, Leadership, Recruitment, and Equitable Progression. We operate an inclusive recruitment process to attract diverse talent and educate hiring managers on bias. Additionally, we run a comprehensive program addressing various diversity topics to promote an inclusive workplace. Join KP Snacks to be a part of a diverse and inclusive team that values individuality and promotes growth. We wholeheartedly encourage individuals from diverse backgrounds to apply for this position. We are totally committed to creating a workplace where not one person feels they do not belong. Please just let us know if there is anything we can do to make the process more easily accessible for you or if you have any special requirements. Whichever method you are using to apply, please ensure that your application clearly demonstrates the relevant skills we are looking for, with clear evidence to support. The Candidate: Strong influencing and communication skills Operational and hands-on approach Confident and assured vocal when required Comfortable in conflict management and driving resolution Use resources effectively to maintain standards & knows when to prioritise Process knowledge in the snack industry Analytical Data interpretation Good communication & PC skills Team engagement across site disciplines
Mar 29, 2024
Full time
Process Technologist Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more) Permanent role Company Overview KP Snacks is proud to be part of the Intersnack Group. With an annual turnover of more than €3 billion, the Intersnack Group has grown and flourished to become a market leader in savoury snacks, present in over 30 countries across Europe, Australia, New Zealand and beyond, employing more than 14,000 employees and 44 factories globally (33 in Europe, 3 in Australia, 3 in New Zealand, 2 in India and 3 in Vietnam). In the UK KP Snacks consists of c2,300 colleagues across our seven factory locations and Slough HQ. We make great tasting snack brands such as Hula Hoops, McCoy s, Pombear, KP Nuts, Butterkist popcorn, Tyrrells and popchips. Some of the benefits you can expect to receive: Bonus scheme Medicash Health cash plan Private Healthcare (dependent on Grade) KP Pension Plan matching contribution stakeholder pension plan (up to 7% of salary) which also includes life assurance and income protection 25 days holiday . 5-year service additional holiday Annual salary review MyGym Discounts Cancer Care Holiday Buy (buy up to an additional 5 days holiday per year) Career Break Cycle to Work Company Sick Pay once eligible Employee Assistance Programme Digital GP Best Doctors - 2nd medical opinion Access to KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools The Role: We are looking to recruit for a Process Technologist to join us at our Ashby site on a permanent basis. This is a key role within the Technical team providing specialist support for Process development at site level. The role has key stakeholder links to the site Operations/Engineering teams, central and Group Product Development and Project Teams. The role will focus on quality and cost optimisation of processes and process controls to deliver Right First Time production. Key Duties/Responsibilities: Become the process Subject Matter Expert focussed on the production processes contained within site. Production trials collaborating with the central/Group New Product Development team to plan and execute trials (e.g. new products, cost value engineering). First production run support ensuring Right First Time launch of new products and co-ordinating sign-off for ongoing production. CAPEX commissioning - key link to Project Team to ensure that new or replacement process equipment delivers quality requirements. Trouble-shooting - support for the Operations Team to address quality issues helping identify root cause and validating basic process conditions (e.g. material variance investigations). Consumer complaint/NRFT (Not Right First Time) reduction support delivery of site targets based on key trends (e.g. flavour, texture, appearance, product holds). Process Control develop and implement suitable process controls to support delivery of quality expectations. Validation and calibration - develop and maintain a schedule for process equipment (e.g. on-line instrumentation). CAPEX planning recommend and support applications for new equipment to support improved processes and process control. Produce/update documentation and create reports to support key activities (e.g. trial reports, updating MCI s). Work within the IWS framework for continuous improvement using relevant tools and ensuring activities are a collaboration with the relevant LST (Line Structure Teams). We aim to foster a diverse family-like culture where everyone can be themselves and feel a sense of belonging. The I&D program focuses on Culture, Leadership, Recruitment, and Equitable Progression. We operate an inclusive recruitment process to attract diverse talent and educate hiring managers on bias. Additionally, we run a comprehensive program addressing various diversity topics to promote an inclusive workplace. Join KP Snacks to be a part of a diverse and inclusive team that values individuality and promotes growth. We wholeheartedly encourage individuals from diverse backgrounds to apply for this position. We are totally committed to creating a workplace where not one person feels they do not belong. Please just let us know if there is anything we can do to make the process more easily accessible for you or if you have any special requirements. Whichever method you are using to apply, please ensure that your application clearly demonstrates the relevant skills we are looking for, with clear evidence to support. The Candidate: Strong influencing and communication skills Operational and hands-on approach Confident and assured vocal when required Comfortable in conflict management and driving resolution Use resources effectively to maintain standards & knows when to prioritise Process knowledge in the snack industry Analytical Data interpretation Good communication & PC skills Team engagement across site disciplines
General Manager- Airport Operations Delivery - UK (South) Team: Ground Operations - Central Support Salary: Excellent Contract Type: Permanent As the General Manager - Airport Operations Delivery - UK (South) you will report to the Head of Ground Operations - UK Airports Delivery. In this role you will ensure a smooth and efficient ground handling operation across the Southern network of UK Airports including Birmingham, Stansted and Bristol stations . The primary focus of this role is achieving a safe, punctual and cost-effective operation through adept relationship management with operational Teams, third-party suppliers, and airport operators. This includes meeting contractual obligations as well as maintaining a commitment to deliver a safe, friendly, and VIP customer experience. Strategic Operational Responsibilities: Take full responsibility for delivering operations at designated airports , ensuring safety performance across all stations within the jurisdiction. Ensure that activities are adequately resourced, Ground Support Equipment (GSE) is in suitable condition, and procedures and regulations are strictly adhered to. Collaborate closely with the Compliance and Assurance team to facilitate regular audits of airports. Ensure effective and timely resolutions to any non-conformities identified during audits. Monitor stations' safety performance through the Ground Operations 'Check2' self-monitoring tool , taking swift action on any findings, safety reports, or observations. Effectively manage self-handling operations , contracted service providers and airport operators. Implement and track agreed service level metrics, such as on-time performance, check-in desk availability, and short-shipped baggage. Ensure bonuses or penalties are applied in line with Service Level Agreements (SLA) and contracts. Promote a Working as One Team approach between Ground Operations Head Office, Operations Control , Engineering and Flight Operations' Teams . At local level, foster collaboration with colleagues, third-party ground handlers and other contracted parties to provide customers with a seamless journey and the highest levels of customer service. Ensure the supply and availability of resources and materials for and Jet2holidays operations at all stations. Oversee the budget and resources of Ground Operations within your area of responsibility, liaising with the UK Airport Operations Support and Planning Teams to ensure resource is planned and efficiently delivered for our self-handling teams. Work with GM Customer Helper Development to deliver excellent customer service in line with the 'Take Me There' values and behaviours. Work with GM Airport Operations Delivery to deliver safe and compliant operation according to training and regulation, and to implement key projects such as base openings and changes. Lead, inspire, coach, and develop the UK Station Manager team in your region to achieve business objectives, implement company initiatives and new workstreams consistently across the network. Handle operational emergencies and challenges as needed , collaborate with the Customer Operations Team at Head Office on projects to ensure the company can respond with quick service recovery and return to normal operations. Provide on-call support to team on behalf of UK Ground Operations and be available to work bank holidays and weekends due to the nature of a 24/7 team. To be successful in this role you will: Have previous experience of Station Management in a Ground Operations environment is essential. Be e nthusiastic and conscientious about delivering great customer service. Have s trong strategic and conceptual abilities coupled with a high bias for action and a proven track record of results. Have a confident leadership approach Motivate and coach others to deliver. Be an ambassador for the brand and ethos Have a proven ability to effectively manage challenging internal and external stakeholders . Have excellent communications skills , both verbal and written Be tenacious and resilient Be flexible and responsive to change. This role is based in the UK , managing a geographical area, with frequent travel across the operations. To ensure effective compliance and management of colleagues in their area you will ideally be based in the South of the UK. A flexible approach to the role is necessary due to the nature of the Ground Operations Department Help us to send our all-important customers on holiday with a nd Jet2holidays
Mar 29, 2024
Full time
General Manager- Airport Operations Delivery - UK (South) Team: Ground Operations - Central Support Salary: Excellent Contract Type: Permanent As the General Manager - Airport Operations Delivery - UK (South) you will report to the Head of Ground Operations - UK Airports Delivery. In this role you will ensure a smooth and efficient ground handling operation across the Southern network of UK Airports including Birmingham, Stansted and Bristol stations . The primary focus of this role is achieving a safe, punctual and cost-effective operation through adept relationship management with operational Teams, third-party suppliers, and airport operators. This includes meeting contractual obligations as well as maintaining a commitment to deliver a safe, friendly, and VIP customer experience. Strategic Operational Responsibilities: Take full responsibility for delivering operations at designated airports , ensuring safety performance across all stations within the jurisdiction. Ensure that activities are adequately resourced, Ground Support Equipment (GSE) is in suitable condition, and procedures and regulations are strictly adhered to. Collaborate closely with the Compliance and Assurance team to facilitate regular audits of airports. Ensure effective and timely resolutions to any non-conformities identified during audits. Monitor stations' safety performance through the Ground Operations 'Check2' self-monitoring tool , taking swift action on any findings, safety reports, or observations. Effectively manage self-handling operations , contracted service providers and airport operators. Implement and track agreed service level metrics, such as on-time performance, check-in desk availability, and short-shipped baggage. Ensure bonuses or penalties are applied in line with Service Level Agreements (SLA) and contracts. Promote a Working as One Team approach between Ground Operations Head Office, Operations Control , Engineering and Flight Operations' Teams . At local level, foster collaboration with colleagues, third-party ground handlers and other contracted parties to provide customers with a seamless journey and the highest levels of customer service. Ensure the supply and availability of resources and materials for and Jet2holidays operations at all stations. Oversee the budget and resources of Ground Operations within your area of responsibility, liaising with the UK Airport Operations Support and Planning Teams to ensure resource is planned and efficiently delivered for our self-handling teams. Work with GM Customer Helper Development to deliver excellent customer service in line with the 'Take Me There' values and behaviours. Work with GM Airport Operations Delivery to deliver safe and compliant operation according to training and regulation, and to implement key projects such as base openings and changes. Lead, inspire, coach, and develop the UK Station Manager team in your region to achieve business objectives, implement company initiatives and new workstreams consistently across the network. Handle operational emergencies and challenges as needed , collaborate with the Customer Operations Team at Head Office on projects to ensure the company can respond with quick service recovery and return to normal operations. Provide on-call support to team on behalf of UK Ground Operations and be available to work bank holidays and weekends due to the nature of a 24/7 team. To be successful in this role you will: Have previous experience of Station Management in a Ground Operations environment is essential. Be e nthusiastic and conscientious about delivering great customer service. Have s trong strategic and conceptual abilities coupled with a high bias for action and a proven track record of results. Have a confident leadership approach Motivate and coach others to deliver. Be an ambassador for the brand and ethos Have a proven ability to effectively manage challenging internal and external stakeholders . Have excellent communications skills , both verbal and written Be tenacious and resilient Be flexible and responsive to change. This role is based in the UK , managing a geographical area, with frequent travel across the operations. To ensure effective compliance and management of colleagues in their area you will ideally be based in the South of the UK. A flexible approach to the role is necessary due to the nature of the Ground Operations Department Help us to send our all-important customers on holiday with a nd Jet2holidays
Up to £46,000p.a Continuous Training and Development Fantastic range of discounts across the group including childcare and travel Established, High performing Nursery Are you an established Nursery Manager or an aspiring Deputy looking for your next role? Do you want to work within a company that will continuously train and develop and turn you into a superstar within the industry? Then send your CV our way! We are currently looking for a Nursery Manager to lead the team at our fantastic Littlehampton Nursery. The nursery is well established and in need of an experienced manager to push for new heights. More about our Nursery; • 113 place nursery which is well established in the area • We are based on the Bodyshop site with a large outdoor area and 5 rooms • We are the only nursery in the area operating from 7.30am- 6.30pm and fully inclusive • 30 Colleagues with several who are longstanding • Free parking available What you can expect; • To be responsible for the day-to-day running of the Nursery • To take part in recruitment and to support a team of staff to meet statutory ratios and include contingency staffing where appropriate • To provide a child-centred environment where children are cared for in a safe, caring and stimulating way that ensures their individual needs are met within a group setting. • To ensure the national standards for the registration of childcare are maintained at all times. • To implement the Nursery's Equal Opportunities Policy in all aspects of the Nursery and other childcare services • To take responsibility for quality assurance and compliance with all applicable legislation, including Health and Safety within the Nursery environment • Exceptional ability and desire to lead delivery of first-class child and customer experiences • Full and relevant early years qualification Level 3 or above with minimum of 5 years Early Years' experience • Level 2 Maths, or must be achieved within 2 years of starting the position • An Enhanced DBS check (we'll cover the costs) • Salary up to £46,000 • Learning and Development - We give you the support you need to develop your knowledge, skills and behaviours through one-to-one supervisions, personal development plans and access to learning resources and activities • Progression opportunities within the nursery as well as opportunities society wide. Little Pioneers' unique values means anyone can develop into various roles including a nursery manager or further - all you need are dreams and aspirations • Wide range of discounts - Receive up to 20% off your food shopping, £500 off holidays and a phenomenal 60% off your childcare fees which could add up to £7,000 a year! • A variety of wellness resources dedicated to your wellbeing If you are interested in this role or would like more information, email our team at
Mar 29, 2024
Full time
Up to £46,000p.a Continuous Training and Development Fantastic range of discounts across the group including childcare and travel Established, High performing Nursery Are you an established Nursery Manager or an aspiring Deputy looking for your next role? Do you want to work within a company that will continuously train and develop and turn you into a superstar within the industry? Then send your CV our way! We are currently looking for a Nursery Manager to lead the team at our fantastic Littlehampton Nursery. The nursery is well established and in need of an experienced manager to push for new heights. More about our Nursery; • 113 place nursery which is well established in the area • We are based on the Bodyshop site with a large outdoor area and 5 rooms • We are the only nursery in the area operating from 7.30am- 6.30pm and fully inclusive • 30 Colleagues with several who are longstanding • Free parking available What you can expect; • To be responsible for the day-to-day running of the Nursery • To take part in recruitment and to support a team of staff to meet statutory ratios and include contingency staffing where appropriate • To provide a child-centred environment where children are cared for in a safe, caring and stimulating way that ensures their individual needs are met within a group setting. • To ensure the national standards for the registration of childcare are maintained at all times. • To implement the Nursery's Equal Opportunities Policy in all aspects of the Nursery and other childcare services • To take responsibility for quality assurance and compliance with all applicable legislation, including Health and Safety within the Nursery environment • Exceptional ability and desire to lead delivery of first-class child and customer experiences • Full and relevant early years qualification Level 3 or above with minimum of 5 years Early Years' experience • Level 2 Maths, or must be achieved within 2 years of starting the position • An Enhanced DBS check (we'll cover the costs) • Salary up to £46,000 • Learning and Development - We give you the support you need to develop your knowledge, skills and behaviours through one-to-one supervisions, personal development plans and access to learning resources and activities • Progression opportunities within the nursery as well as opportunities society wide. Little Pioneers' unique values means anyone can develop into various roles including a nursery manager or further - all you need are dreams and aspirations • Wide range of discounts - Receive up to 20% off your food shopping, £500 off holidays and a phenomenal 60% off your childcare fees which could add up to £7,000 a year! • A variety of wellness resources dedicated to your wellbeing If you are interested in this role or would like more information, email our team at
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. ABOUT THE ROLE We're hiring a specialist women s refuge, Deputy Service Manager. Someone who really cares about the rights of women and their children to join our new service in West London. This role is an opportunity for a leader to support and manage a refuge accommodation for women and children surviving domestic abuse many of whom are living with trauma . The service provides a much needed safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength and skill. The successful candidate will support in leading the service which spans over 3 buildings and will develop their team which consists of support mentors and children and family workers. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. You will support the Service Manager with having overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs. Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service. Benefits, including Non-Contractual Perks - 25 days annual leave, increasing with the length of service - Training and Development, including access to courses, upskilling, and progression plans - Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments - Employee Assistance Programme, including counselling - Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing. - Life Assurance Scheme - Cycle-to-work scheme - Annual Staff Awards - Be part of a person-centred organisation! ABOUT YOU The successful applicant will have keen knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills. We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now! OVERVIEW OF KEY RESPONSIBILITIES Line Management and Leadership Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities. Provide leadership and management throughout the full employee lifecycle. Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed. Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment. Service Delivery Support the Service Manager with the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents. Support the Service Manager to ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery. Support team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. Work proactively alongside the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct. Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment. Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate. Risk Management Follow relevant risk assessment and management procedures, share relevant information with others as necessary. Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR. Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team. Property and Housing Management Ensure the accommodation in which residents live is clean and maintained to a high standard Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Ensure a provision of high quality housing management service is provided to residents. Financial Management Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised. Promote effective cost control mechanisms and other financial activities. Maintain financial management within the service. Other Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information. KEY CRITERIA What we are looking for: It is an occupational requirement that the post holder is female Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills. Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours Experience of working with and engaging with diverse groups of people from varying backgrounds IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software. Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders Understanding of Housing Management, including voids and evictions What we would like, but not essential: Previous experience in people management and development Understanding, knowledge, and/or practical application of key legislation Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. WORKING FOR US ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Our Values Ambition Eager to succeed and to accomplish as much as possible for our people Empowerment Giving staff and the people we support the tools, training, and information they need to achieve their potential Transparency Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff Inclusivity Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right ADDITIONAL INFORMATION . click apply for full job details
Mar 29, 2024
Full time
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. ABOUT THE ROLE We're hiring a specialist women s refuge, Deputy Service Manager. Someone who really cares about the rights of women and their children to join our new service in West London. This role is an opportunity for a leader to support and manage a refuge accommodation for women and children surviving domestic abuse many of whom are living with trauma . The service provides a much needed safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength and skill. The successful candidate will support in leading the service which spans over 3 buildings and will develop their team which consists of support mentors and children and family workers. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. You will support the Service Manager with having overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs. Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service. Benefits, including Non-Contractual Perks - 25 days annual leave, increasing with the length of service - Training and Development, including access to courses, upskilling, and progression plans - Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments - Employee Assistance Programme, including counselling - Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing. - Life Assurance Scheme - Cycle-to-work scheme - Annual Staff Awards - Be part of a person-centred organisation! ABOUT YOU The successful applicant will have keen knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills. We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now! OVERVIEW OF KEY RESPONSIBILITIES Line Management and Leadership Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities. Provide leadership and management throughout the full employee lifecycle. Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed. Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment. Service Delivery Support the Service Manager with the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents. Support the Service Manager to ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery. Support team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. Work proactively alongside the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct. Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment. Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate. Risk Management Follow relevant risk assessment and management procedures, share relevant information with others as necessary. Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR. Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team. Property and Housing Management Ensure the accommodation in which residents live is clean and maintained to a high standard Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Ensure a provision of high quality housing management service is provided to residents. Financial Management Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised. Promote effective cost control mechanisms and other financial activities. Maintain financial management within the service. Other Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information. KEY CRITERIA What we are looking for: It is an occupational requirement that the post holder is female Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills. Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours Experience of working with and engaging with diverse groups of people from varying backgrounds IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software. Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders Understanding of Housing Management, including voids and evictions What we would like, but not essential: Previous experience in people management and development Understanding, knowledge, and/or practical application of key legislation Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. WORKING FOR US ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Our Values Ambition Eager to succeed and to accomplish as much as possible for our people Empowerment Giving staff and the people we support the tools, training, and information they need to achieve their potential Transparency Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff Inclusivity Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right ADDITIONAL INFORMATION . click apply for full job details