My client, a busy Regulatory Body who promote high professional standards in healthcare and to improve everyone s health and wellbeing are urgently seeking a Case Officer to join their busy Fitness to Practise. offices in London. You will play a key role within the Screening Department. You will use your extensive knowledge to manage and progress a caseload of fitness to practise concerns through the Screening process and applying relevant guidance and ensuring effective and timely progression and decision making. Duties will include: Analyse and manage an allocated caseload of individual cases Comply with quality and performance indicators Analyse information received on an ongoing basis and conduct timely and appropriate risk assessment of managed cases. Gathering relevant information and facts to enable a screening decision to be made. Obtain advice from the relevant professional, i.e. lawyer, clinical advisor, screening manager or case examiner. Ensure all information relating to casework is recorded appropriately and in line with relevant guidance Delegate administrative tasks to case administrators and ensure the quality of their work before it is dispatched. Ensure that statutory notices are served in accordance with the relevant statutory provisions and that the administration staff have prepared materials for consideration by fitness to practise committees in accordance with the FtP standard operating procedures (SOPs) Ensure the production of case bundles are accurate and sent to all relevant parties Delivers a high quality person centred approach to all customers, both internal and external. Requirements: Experience of managing a caseload Experience of working both in a team and independently to deliver against targets Experience of working to strict timescales in your day-to-day role Effective time management skills, including the ability to prioritise workloads and manage multiple competing priorities Able to analyse information and evidence to make decisions or recommendations. Experience of identifying and managing risk in your day-to-day work. Effective written and verbal communication skills, with the ability to communicate clearly and sensitively. Demonstrable experience of communicating by telephone, emails and letters. Able to manage and maintain professional relationships with all stakeholders, including senior individuals Experience of delivering exemplary customer care in a fast-paced and challenging environment. Recognises and understands the importance of equality and opportunity for all. Excellent IT skills Outlook, Excel, Word and Adobe and experience of using information/case management systems. This position is to start immediately on a FTC until March 2025. Please email your CV to find out more about this role and my client. Ritz Rec (Emp Agy)
Apr 15, 2024
Contractor
My client, a busy Regulatory Body who promote high professional standards in healthcare and to improve everyone s health and wellbeing are urgently seeking a Case Officer to join their busy Fitness to Practise. offices in London. You will play a key role within the Screening Department. You will use your extensive knowledge to manage and progress a caseload of fitness to practise concerns through the Screening process and applying relevant guidance and ensuring effective and timely progression and decision making. Duties will include: Analyse and manage an allocated caseload of individual cases Comply with quality and performance indicators Analyse information received on an ongoing basis and conduct timely and appropriate risk assessment of managed cases. Gathering relevant information and facts to enable a screening decision to be made. Obtain advice from the relevant professional, i.e. lawyer, clinical advisor, screening manager or case examiner. Ensure all information relating to casework is recorded appropriately and in line with relevant guidance Delegate administrative tasks to case administrators and ensure the quality of their work before it is dispatched. Ensure that statutory notices are served in accordance with the relevant statutory provisions and that the administration staff have prepared materials for consideration by fitness to practise committees in accordance with the FtP standard operating procedures (SOPs) Ensure the production of case bundles are accurate and sent to all relevant parties Delivers a high quality person centred approach to all customers, both internal and external. Requirements: Experience of managing a caseload Experience of working both in a team and independently to deliver against targets Experience of working to strict timescales in your day-to-day role Effective time management skills, including the ability to prioritise workloads and manage multiple competing priorities Able to analyse information and evidence to make decisions or recommendations. Experience of identifying and managing risk in your day-to-day work. Effective written and verbal communication skills, with the ability to communicate clearly and sensitively. Demonstrable experience of communicating by telephone, emails and letters. Able to manage and maintain professional relationships with all stakeholders, including senior individuals Experience of delivering exemplary customer care in a fast-paced and challenging environment. Recognises and understands the importance of equality and opportunity for all. Excellent IT skills Outlook, Excel, Word and Adobe and experience of using information/case management systems. This position is to start immediately on a FTC until March 2025. Please email your CV to find out more about this role and my client. Ritz Rec (Emp Agy)
Title Siamo Recruitment are currently looking for a Customer Service Advisor or Receptionist located within the Denbighshire area for full time temp to perm opportunities based within a Healthcare environment. With an immediate start available, these role require an individual who is confident, able to prioritise effectively and provide excellent customer service to service users. Hourly pay: 11.50+ The Role: - Reception duties, dealing with enquiries from patients and colleagues - Call handling and accurately inputting data - Administrative support - Using IT systems - Supporting the team as needed The Ideal Candidate: - Previous administrative experience is beneficial - Previous customer service or reception experience. - Able to effectively communicate with members of the public - Excellent IT skills Details: - Full-time - Temp to perm Benefits: All temporary staff receive access to the Siamo benefits package from day, for FREE, which includes: - Superb online and high street discounts - GP Services with access to video appointments for you and your family - Access to Professional counsellors if required - Financial support lines - Health tracker - Fitness and wellbeing support If you meet the requirements for this role, please call on (phone number removed) or apply below now!
Apr 13, 2024
Seasonal
Title Siamo Recruitment are currently looking for a Customer Service Advisor or Receptionist located within the Denbighshire area for full time temp to perm opportunities based within a Healthcare environment. With an immediate start available, these role require an individual who is confident, able to prioritise effectively and provide excellent customer service to service users. Hourly pay: 11.50+ The Role: - Reception duties, dealing with enquiries from patients and colleagues - Call handling and accurately inputting data - Administrative support - Using IT systems - Supporting the team as needed The Ideal Candidate: - Previous administrative experience is beneficial - Previous customer service or reception experience. - Able to effectively communicate with members of the public - Excellent IT skills Details: - Full-time - Temp to perm Benefits: All temporary staff receive access to the Siamo benefits package from day, for FREE, which includes: - Superb online and high street discounts - GP Services with access to video appointments for you and your family - Access to Professional counsellors if required - Financial support lines - Health tracker - Fitness and wellbeing support If you meet the requirements for this role, please call on (phone number removed) or apply below now!
Customer Service Advisor (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader The current contact centre hours are between the hours of 9am-5pm, Monday-Friday We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Apr 12, 2024
Full time
Customer Service Advisor (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader The current contact centre hours are between the hours of 9am-5pm, Monday-Friday We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Customer Service Advisor (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader The current contact centre hours are between the hours of 9am-5pm, Monday-Friday We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Apr 12, 2024
Full time
Customer Service Advisor (37 hours per week, Permanent) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader The current contact centre hours are between the hours of 9am-5pm, Monday-Friday We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Customer Service Advisor (37 hours per week, Fixed-Term contract up to 9 months for Maternity cover) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader The current contact centre hours are between the hours of 9am-5pm, Monday-Friday We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Apr 12, 2024
Contractor
Customer Service Advisor (37 hours per week, Fixed-Term contract up to 9 months for Maternity cover) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader The current contact centre hours are between the hours of 9am-5pm, Monday-Friday We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Customer Service Advisor (37 hours per week, Fixed-Term contract up to 9 months for Maternity cover) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader The current contact centre hours are between the hours of 9am-5pm, Monday-Friday We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
Apr 12, 2024
Contractor
Customer Service Advisor (37 hours per week, Fixed-Term contract up to 9 months for Maternity cover) Location: Hybrid working with Salvus House, Durham or Western House, Peterborough as a base Salary: starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary Job Level: D Reporting to: SME Customer Team Leader The current contact centre hours are between the hours of 9am-5pm, Monday-Friday We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT'S IN IT FOR YOU? Wealth Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave Bonus potential Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes Income protection scheme Personal accident insurance 4x salary Life assurance Free onsite parking Time off 24 days holiday rising to 26 (plus bank holidays) A day off for your birthday Half a day on Christmas Eve and New Year's Eve The option to buy holidays 1 day paid volunteering Wellbeing Hybrid/Flexible working Healthcare cash back scheme Cycle to work scheme Christmas parties 24/7 Employee Assistance Programme Free flu shots Family Friendly Enhanced maternity and paternity pay Enhanced shared parental and adoption leave We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? To handle customer queries in a timely manner, displaying a flexible approach when required. Respond to all incoming contact from customers through a variety of channels, predominately calls, emails and web chat where required. Make outbound contact with the customer in order to resolve enquiries when required. Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support. Ensuring customer data is maintained, updated and cleansed following any customer contact. Process customer correspondence, taking appropriate action. WHAT DO WE NEED FROM YOU? Essential Putting the customer at the heart of what we do Experience of working in a customer service environment Computer literate and adaptable to learn new systems A strong communicator Ability to go above and beyond in challenging circumstances Ability to remain calm when working under pressure Listening and questioning skills Self-motivated and well organised Be able to demonstrate initiative and innovation An exceptional team player with a 'can do' attitude Desirable Contact centre experience Handling multiple queries at one time Billing & CRM systems Utilities experience Please refer to the essential criteria listed above as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF - OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting . Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 24 April Interview dates are planned for end of April / beginning of May
We're hiring! Senior Legal Adviser - Litigation - Hybrid - London/ or Manchester Aon is recruiting a Senior Legal Adviser to join our Litigation team in the UK. This role is for an experienced UK-based lawyer with ability to access either our London or Manchester offices on a hybrid working basis. The Litigation team is part of the Aon UK law department and this team is primarily responsible for providing advice and risk management support in relation to professional negligence claims against all of Aon's solution lines. The role will principally be focussed on supporting our Wealth business, which provides pensions and investment advice to clients. However, we operate as one team across our range of businesses and opportunities for wider engagement and development will be available. There is high demand for our expertise in the litigation team and this team is often required to become involved in and advise on issues broader than active litigation. We need an experienced lawyer to support the team and to be responsible for overseeing some of the largest and most complex E&O and litigation matters in the UK. The team also does a large amount of pre-litigation work which, when it is done effectively, completely mitigates the potential for Aon to have any greater liability thus greatly reducing the risk of financial and reputational loss resulting from E&Os. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. About the Role Your impact as Senior Legal Adviser: From time to time, our businesses receive claims or lawsuits that relate to professional negligence issues. For instance, this could be in our Risk business in relation to insurance broking services we provide to a client. Or it could be in our Wealth business in relation to pension scheme administration services that we provide to a client. Your role will be to support all of our business solution lines in relation to the investigation, defence and settlement of these claims and lawsuits. As Senior Legal Adviser, some of your responsibilities and opportunities will include: Advising on professional negligence and commercial disputes (in particular E&Os) Investigating matters that are reported to Aon Law as claims or circumstances that may give rise to a claim, and advising on steps to minimise or mitigate Aon's potential for liability Managing disputes with third parties or suppliers Advising on regulatory, legal and operational issues arising from time to time Appointing and overseeing the quality and fitness-for-purpose of legal advice provided by external lawyers and managing those relationships generally Providing regular case reports for management and boards Work on special projects and investigations that support any aspect of the service Aon Law provides to the business Attend mediations, settlement discussions and court hearings as appropriate Maintain an up to date knowledge of the law Providing legal and risk management training and advice to the businesses on how to mitigate or avoid E&Os Provide support to other Aon Law teams (such as Commercial Contracts and Employment) as required Opportunities to join networks of Aon lawyers around the globe engaging with senior business stakeholders to deliver on common goals as one team Provide mentoring and support to the more junior members of the litigation team and to maximise the development potential of the team. Work with other Aon Law colleagues to drive the development and improvement of initiatives that impact the wider Aon Law UK team. Lead projects to improve team know-how, systems and processes. Support other litigation team colleagues in their work. About you Your knowledge and expertise: Degree-level qualification or equivalent Qualification to practise as a lawyer (whether in the UK or abroad) Experience of insurance and/or pensions litigation and professional negligence claims. Experience balancing corporate risk with commercial awareness and opportunity Excellent drafting and negotiation skills with an eye for detail Excellent communication skills and the ability to gain the confidence of seniors and peers in your team and within the businesses you work for, and you are comfortable communicating by email, telephone and videoconference The ability to manage your time effectively work independently and without supervision, juggle multiple tasks and clients and prioritise, and to be flexible when priorities need to change Enthusiasm for working as part of a team of lawyers and in collaboration with business colleagues towards a common goal Willingness to learn about new areas of work and a logical and enquiring approach to new challenges Experience working in (or advising clients who are in) a regulated environment, including insurance, reinsurance, pensions, asset management and/or investment advisory Aptitude for providing user-friendly legal advice, knowhow and delivery of business-facing coaching/education Experience of developing strategic partnerships/collaboration with clients Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Sep 21, 2022
Full time
We're hiring! Senior Legal Adviser - Litigation - Hybrid - London/ or Manchester Aon is recruiting a Senior Legal Adviser to join our Litigation team in the UK. This role is for an experienced UK-based lawyer with ability to access either our London or Manchester offices on a hybrid working basis. The Litigation team is part of the Aon UK law department and this team is primarily responsible for providing advice and risk management support in relation to professional negligence claims against all of Aon's solution lines. The role will principally be focussed on supporting our Wealth business, which provides pensions and investment advice to clients. However, we operate as one team across our range of businesses and opportunities for wider engagement and development will be available. There is high demand for our expertise in the litigation team and this team is often required to become involved in and advise on issues broader than active litigation. We need an experienced lawyer to support the team and to be responsible for overseeing some of the largest and most complex E&O and litigation matters in the UK. The team also does a large amount of pre-litigation work which, when it is done effectively, completely mitigates the potential for Aon to have any greater liability thus greatly reducing the risk of financial and reputational loss resulting from E&Os. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. About the Role Your impact as Senior Legal Adviser: From time to time, our businesses receive claims or lawsuits that relate to professional negligence issues. For instance, this could be in our Risk business in relation to insurance broking services we provide to a client. Or it could be in our Wealth business in relation to pension scheme administration services that we provide to a client. Your role will be to support all of our business solution lines in relation to the investigation, defence and settlement of these claims and lawsuits. As Senior Legal Adviser, some of your responsibilities and opportunities will include: Advising on professional negligence and commercial disputes (in particular E&Os) Investigating matters that are reported to Aon Law as claims or circumstances that may give rise to a claim, and advising on steps to minimise or mitigate Aon's potential for liability Managing disputes with third parties or suppliers Advising on regulatory, legal and operational issues arising from time to time Appointing and overseeing the quality and fitness-for-purpose of legal advice provided by external lawyers and managing those relationships generally Providing regular case reports for management and boards Work on special projects and investigations that support any aspect of the service Aon Law provides to the business Attend mediations, settlement discussions and court hearings as appropriate Maintain an up to date knowledge of the law Providing legal and risk management training and advice to the businesses on how to mitigate or avoid E&Os Provide support to other Aon Law teams (such as Commercial Contracts and Employment) as required Opportunities to join networks of Aon lawyers around the globe engaging with senior business stakeholders to deliver on common goals as one team Provide mentoring and support to the more junior members of the litigation team and to maximise the development potential of the team. Work with other Aon Law colleagues to drive the development and improvement of initiatives that impact the wider Aon Law UK team. Lead projects to improve team know-how, systems and processes. Support other litigation team colleagues in their work. About you Your knowledge and expertise: Degree-level qualification or equivalent Qualification to practise as a lawyer (whether in the UK or abroad) Experience of insurance and/or pensions litigation and professional negligence claims. Experience balancing corporate risk with commercial awareness and opportunity Excellent drafting and negotiation skills with an eye for detail Excellent communication skills and the ability to gain the confidence of seniors and peers in your team and within the businesses you work for, and you are comfortable communicating by email, telephone and videoconference The ability to manage your time effectively work independently and without supervision, juggle multiple tasks and clients and prioritise, and to be flexible when priorities need to change Enthusiasm for working as part of a team of lawyers and in collaboration with business colleagues towards a common goal Willingness to learn about new areas of work and a logical and enquiring approach to new challenges Experience working in (or advising clients who are in) a regulated environment, including insurance, reinsurance, pensions, asset management and/or investment advisory Aptitude for providing user-friendly legal advice, knowhow and delivery of business-facing coaching/education Experience of developing strategic partnerships/collaboration with clients Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Health and Wellbeing Case Managers Tewkesbury (Remote working available) £20,000-30,000 DOE Flexible work hours Monday-Friday Immediate starts available Do you enjoy have an interest in fitness/health and wellbeing? Are you looking to embark on a genuinely rewarding career? After impressive year on year growth, I am recruiting for four healthcare advisors and case managers to join a successful organisation who specialise in improving mental and physical health in the workplace. The successful candidates will be joining the healthcare team who are trained to become experts in their field. Duties Deliver strong customer service skills to all customers Demonstrating empathy and effective listening Follow assessment procedures for ill health or injury Managing multiple cases to meet customer deadlines and service standards Writing reports for clients Source and access the most appropriate treatment intervention via the NHS or private sector using the most effective method of funding applicable for the medical condition Work closely with the team members to create a tailored health care plan for the individual Ensure all information is accurately recorded The person A passion for helping people and providing excellent customer service Enjoy working in a varied role managing multiple cases Excellent communication skills both verbal and written Adopt an investigatory approach to cases Be highly organised Ability to understand the impact of work on an individual and the impact of ill health on an individual's ability to work Ability effectively manage workload to meet to deadlines and service standards Demonstrate analytical and problem-solving skills Experience/education in the following areas are advantageous: psychology, sports therapy, nutrition, physiotherapy, counselling, therapy, fitness, insurance, health and wellbeing An interest in health and wellbeing Benefits 33 days holiday, increasing with length of service Embark on a rewarding career within a forward-thinking organisation Access to healthcare professionals Pension Healthcare benefits Flexi-working hours Home working after probation Full training provided Career progression opportunities Large, modern, spacious office COM1
Sep 18, 2022
Full time
Health and Wellbeing Case Managers Tewkesbury (Remote working available) £20,000-30,000 DOE Flexible work hours Monday-Friday Immediate starts available Do you enjoy have an interest in fitness/health and wellbeing? Are you looking to embark on a genuinely rewarding career? After impressive year on year growth, I am recruiting for four healthcare advisors and case managers to join a successful organisation who specialise in improving mental and physical health in the workplace. The successful candidates will be joining the healthcare team who are trained to become experts in their field. Duties Deliver strong customer service skills to all customers Demonstrating empathy and effective listening Follow assessment procedures for ill health or injury Managing multiple cases to meet customer deadlines and service standards Writing reports for clients Source and access the most appropriate treatment intervention via the NHS or private sector using the most effective method of funding applicable for the medical condition Work closely with the team members to create a tailored health care plan for the individual Ensure all information is accurately recorded The person A passion for helping people and providing excellent customer service Enjoy working in a varied role managing multiple cases Excellent communication skills both verbal and written Adopt an investigatory approach to cases Be highly organised Ability to understand the impact of work on an individual and the impact of ill health on an individual's ability to work Ability effectively manage workload to meet to deadlines and service standards Demonstrate analytical and problem-solving skills Experience/education in the following areas are advantageous: psychology, sports therapy, nutrition, physiotherapy, counselling, therapy, fitness, insurance, health and wellbeing An interest in health and wellbeing Benefits 33 days holiday, increasing with length of service Embark on a rewarding career within a forward-thinking organisation Access to healthcare professionals Pension Healthcare benefits Flexi-working hours Home working after probation Full training provided Career progression opportunities Large, modern, spacious office COM1
Job Description: Inbound Sales Advisor Manchester (Salford Quays M50 3SP) Starting salary - £21,500 + Monthly paid bonus (OTE £27,000) plus extensive Bupa benefits Permanent - Full Time - 37.5 hours per week (Mon-Fri, 1 in 4 Saturdays) Hybrid home and office working options available once signed off and competent - This is not a full time remote working position For a quick apply option, click HERE or visit Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Looking for a Sales role with a difference? At Bupa everyone's welcome. Our Sales team offer an inclusive environment where everyone is supported to succeed and bring their true self to work. Based in the heart of the vibrant Media City our Sales team generate keep our business moving forward. We have no shareholders. We reinvest all our profits back into our business so we can continue to deliver exceptional healthcare while making a more sustainable world. Want to join us on our journey? As a Sales Advisor you'll speak to potential customers, guiding them through our products and services and by supporting them in choosing the best level of healthcare cover for themselves and people important to them. What do you get in return? Well, we'll give you all the training and support you need to succeed and reward you with a generous commission structure, team incentives and a host of great benefits. Coupled with structured training and development plans alongside the opportunity to undertake a sales apprenticeship we'll offer you clear progression routes to build your skills as a coach or a manager, or support you to develop your career in other areas of our business. Helping you grow your career at a company that's all about its people. What you'll do: Take calls from potential customers, guiding them through our products and helping them find a solution that is right for them Be an advocate for Bupa's products and services, upselling and explaining the benefits to our customers overall wellbeing Navigate through multiple systems while on a call, quickly switching between them to provide the customer with the information they need in a timely manner Deliver exceptional customer service at all times, ensuring each caller has a great experience whether it's the first or last call of the day Maintain high professional standards at all times and abide by all regulatory requirements What you'll bring: Previous sales experience in a target driven, customer focussed environment Strong IT skills, you'll need to quickly navigate between various systems while speaking to potential customers The flexibility to adapt and think on your feet and the resilience to bounce back if you don't get a sale Great listening and communication skills with the ability to quickly build a rapport with potential customers Self-motivation, with passion for hitting and exceeding targets and earning commission Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As an Inbound Sales Advisor you'll be eligible for: Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions 25 days holiday, increasing through length of service, with option to buy or sell An enhanced pension plan with up to 12% employer contributions and life insurance Various discounts online from shopping, entertainment, eating out and more Free local parking and access to a season ticket loan for public transport Bupa health insurance as a benefit in kind Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time Job Posting End Date 13 Dec 2021
Dec 08, 2021
Full time
Job Description: Inbound Sales Advisor Manchester (Salford Quays M50 3SP) Starting salary - £21,500 + Monthly paid bonus (OTE £27,000) plus extensive Bupa benefits Permanent - Full Time - 37.5 hours per week (Mon-Fri, 1 in 4 Saturdays) Hybrid home and office working options available once signed off and competent - This is not a full time remote working position For a quick apply option, click HERE or visit Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Looking for a Sales role with a difference? At Bupa everyone's welcome. Our Sales team offer an inclusive environment where everyone is supported to succeed and bring their true self to work. Based in the heart of the vibrant Media City our Sales team generate keep our business moving forward. We have no shareholders. We reinvest all our profits back into our business so we can continue to deliver exceptional healthcare while making a more sustainable world. Want to join us on our journey? As a Sales Advisor you'll speak to potential customers, guiding them through our products and services and by supporting them in choosing the best level of healthcare cover for themselves and people important to them. What do you get in return? Well, we'll give you all the training and support you need to succeed and reward you with a generous commission structure, team incentives and a host of great benefits. Coupled with structured training and development plans alongside the opportunity to undertake a sales apprenticeship we'll offer you clear progression routes to build your skills as a coach or a manager, or support you to develop your career in other areas of our business. Helping you grow your career at a company that's all about its people. What you'll do: Take calls from potential customers, guiding them through our products and helping them find a solution that is right for them Be an advocate for Bupa's products and services, upselling and explaining the benefits to our customers overall wellbeing Navigate through multiple systems while on a call, quickly switching between them to provide the customer with the information they need in a timely manner Deliver exceptional customer service at all times, ensuring each caller has a great experience whether it's the first or last call of the day Maintain high professional standards at all times and abide by all regulatory requirements What you'll bring: Previous sales experience in a target driven, customer focussed environment Strong IT skills, you'll need to quickly navigate between various systems while speaking to potential customers The flexibility to adapt and think on your feet and the resilience to bounce back if you don't get a sale Great listening and communication skills with the ability to quickly build a rapport with potential customers Self-motivation, with passion for hitting and exceeding targets and earning commission Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As an Inbound Sales Advisor you'll be eligible for: Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions 25 days holiday, increasing through length of service, with option to buy or sell An enhanced pension plan with up to 12% employer contributions and life insurance Various discounts online from shopping, entertainment, eating out and more Free local parking and access to a season ticket loan for public transport Bupa health insurance as a benefit in kind Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time Job Posting End Date 13 Dec 2021
Grundfos are pleased to announce that we are now recruiting for a QHSE Advisor this role is critical to ensure that all elements of QHSE are delivered to an excellent standard. In this role you will need to adhere to company policy, procedures and business ethics. You will be responsible to ensure that in your role at GRUNDFOS PUMPS you will comply with current workplace legislation, procedures and best practices that may be required whilst doing business Please take a look at the role criteria below and should you be interested hit apply! The Job The QHSE Advisor must be an ambassador of the Grundfos Values and live through our guidelines and our Grundfos Code of Conduct, This role is to support the QHSE Team in ensuring the company complies with its duties under all QHSE-relevant legislation, Focusing on the continued accreditation to the current ISO standards, and other standards, which are held by the company In addition to the above you will need to: Assist with internal and external audits Maintain up to date information on the GB Insite Portal, SharePoint and TAM pages Update and maintain the QHSE Planner Hub tasks as necessary Participate in ad hoc tasks as defined by your line manager and/or functional manager Visits on a regular basis to audit external sales staff and engineers on sites with a view to improve our QHSE policies and procedures Review and advise on the production of RAMS for activities undertaken by external service and sales staff Identify and propose changes to policies, procedures and processes to improve the company's compliance with H&S duties Produce visit reports as required and make recommendations to improve H&S compliance Assisting with internal and external audits to ensure continued accreditation to ISO9001, 14001, 18001/45001 and Achilles UVDB standards Undertake initial reviews of all accidents, incidents, and dangerous occurrences, carrying out investigations as necessary and recommending action to prevent similar occurrences Ensuring that all near misses are recorded on the TAM system, and that reports are investigated, and feedback provided to the instigator Assist in the delivery of Health and Safety training of company members and identify areas/activities where additional training would be beneficial Assist with inductions of new starters Attend training identified as required for the position Could this be you? Do you have a desire to provide excellent customer support and are confident and articulate with excellent communication skills? Along with this you will need to be a Self-starter with a proactive approach and able to work on own initiative, Demonstrating commitment, drive and enthusiasm . In additon you will need to have: The ability to work to deadlines Willing to undertake further studies (i.e. NEBOSH Diploma) site or project management including Q&E (as well as H&S) Electrical or Engineering qualifications preferred SSSTS or other site management qualifications looked for Hands on work will be required, including travel to site to audit with Engineers NEBOSH General Certificate in Occupational Safety & Health essential NEBOSH Diploma beneficial though not essential Familiarity with Microsoft Office 365, in particular Word and Excel and Sharepoint Full driving license Attend a minimum of 4 local IOSH Branch meetings per year Superior stakeholder communication skills Why Grundfos At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world's water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity but an obligation. What really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. Furthermore, we offer: Flexible working hours and a wide range of employee benefits and discounts Access to health and wellbeing initiatives, including fitness center, sports facilities, events and leisure activities Access to internal training and great opportunities for individual development
Apr 07, 2021
Full time
Grundfos are pleased to announce that we are now recruiting for a QHSE Advisor this role is critical to ensure that all elements of QHSE are delivered to an excellent standard. In this role you will need to adhere to company policy, procedures and business ethics. You will be responsible to ensure that in your role at GRUNDFOS PUMPS you will comply with current workplace legislation, procedures and best practices that may be required whilst doing business Please take a look at the role criteria below and should you be interested hit apply! The Job The QHSE Advisor must be an ambassador of the Grundfos Values and live through our guidelines and our Grundfos Code of Conduct, This role is to support the QHSE Team in ensuring the company complies with its duties under all QHSE-relevant legislation, Focusing on the continued accreditation to the current ISO standards, and other standards, which are held by the company In addition to the above you will need to: Assist with internal and external audits Maintain up to date information on the GB Insite Portal, SharePoint and TAM pages Update and maintain the QHSE Planner Hub tasks as necessary Participate in ad hoc tasks as defined by your line manager and/or functional manager Visits on a regular basis to audit external sales staff and engineers on sites with a view to improve our QHSE policies and procedures Review and advise on the production of RAMS for activities undertaken by external service and sales staff Identify and propose changes to policies, procedures and processes to improve the company's compliance with H&S duties Produce visit reports as required and make recommendations to improve H&S compliance Assisting with internal and external audits to ensure continued accreditation to ISO9001, 14001, 18001/45001 and Achilles UVDB standards Undertake initial reviews of all accidents, incidents, and dangerous occurrences, carrying out investigations as necessary and recommending action to prevent similar occurrences Ensuring that all near misses are recorded on the TAM system, and that reports are investigated, and feedback provided to the instigator Assist in the delivery of Health and Safety training of company members and identify areas/activities where additional training would be beneficial Assist with inductions of new starters Attend training identified as required for the position Could this be you? Do you have a desire to provide excellent customer support and are confident and articulate with excellent communication skills? Along with this you will need to be a Self-starter with a proactive approach and able to work on own initiative, Demonstrating commitment, drive and enthusiasm . In additon you will need to have: The ability to work to deadlines Willing to undertake further studies (i.e. NEBOSH Diploma) site or project management including Q&E (as well as H&S) Electrical or Engineering qualifications preferred SSSTS or other site management qualifications looked for Hands on work will be required, including travel to site to audit with Engineers NEBOSH General Certificate in Occupational Safety & Health essential NEBOSH Diploma beneficial though not essential Familiarity with Microsoft Office 365, in particular Word and Excel and Sharepoint Full driving license Attend a minimum of 4 local IOSH Branch meetings per year Superior stakeholder communication skills Why Grundfos At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world's water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity but an obligation. What really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. Furthermore, we offer: Flexible working hours and a wide range of employee benefits and discounts Access to health and wellbeing initiatives, including fitness center, sports facilities, events and leisure activities Access to internal training and great opportunities for individual development
Grundfos are pleased to announce that we are now recruiting for a QHSE Advisor this role is critical to ensure that all elements of QHSE are delivered to an excellent standard. In this role you will need to adhere to company policy, procedures and business ethics. You will be responsible to ensure that in your role at GRUNDFOS PUMPS you will comply with current workplace legislation, procedures and best practices that may be required whilst doing business Please take a look at the role criteria below and should you be interested hit apply! The Job The QHSE Advisor must be an ambassador of the Grundfos Values and live through our guidelines and our Grundfos Code of Conduct, This role is to support the QHSE Team in ensuring the company complies with its duties under all QHSE-relevant legislation, Focusing on the continued accreditation to the current ISO standards, and other standards, which are held by the company In addition to the above you will need to: Assist with internal and external audits Maintain up to date information on the GB Insite Portal, SharePoint and TAM pages Update and maintain the QHSE Planner Hub tasks as necessary Participate in ad hoc tasks as defined by your line manager and/or functional manager Visits on a regular basis to audit external sales staff and engineers on sites with a view to improve our QHSE policies and procedures Review and advise on the production of RAMS for activities undertaken by external service and sales staff Identify and propose changes to policies, procedures and processes to improve the company's compliance with H&S duties Produce visit reports as required and make recommendations to improve H&S compliance Assisting with internal and external audits to ensure continued accreditation to ISO9001, 14001, 18001/45001 and Achilles UVDB standards Undertake initial reviews of all accidents, incidents, and dangerous occurrences, carrying out investigations as necessary and recommending action to prevent similar occurrences Ensuring that all near misses are recorded on the TAM system, and that reports are investigated, and feedback provided to the instigator Assist in the delivery of Health and Safety training of company members and identify areas/activities where additional training would be beneficial Assist with inductions of new starters Attend training identified as required for the position Could this be you? Do you have a desire to provide excellent customer support and are confident and articulate with excellent communication skills? Along with this you will need to be a Self-starter with a proactive approach and able to work on own initiative, Demonstrating commitment, drive and enthusiasm . In additon you will need to have: The ability to work to deadlines Willing to undertake further studies (i.e. NEBOSH Diploma) site or project management including Q&E (as well as H&S) Electrical or Engineering qualifications preferred SSSTS or other site management qualifications looked for Hands on work will be required, including travel to site to audit with Engineers NEBOSH General Certificate in Occupational Safety & Health essential NEBOSH Diploma beneficial though not essential Familiarity with Microsoft Office 365, in particular Word and Excel and Sharepoint Full driving license Attend a minimum of 4 local IOSH Branch meetings per year Superior stakeholder communication skills Why Grundfos At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world's water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity but an obligation. What really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. Furthermore, we offer: Flexible working hours and a wide range of employee benefits and discounts Access to health and wellbeing initiatives, including fitness center, sports facilities, events and leisure activities Access to internal training and great opportunities for individual development
Mar 26, 2021
Full time
Grundfos are pleased to announce that we are now recruiting for a QHSE Advisor this role is critical to ensure that all elements of QHSE are delivered to an excellent standard. In this role you will need to adhere to company policy, procedures and business ethics. You will be responsible to ensure that in your role at GRUNDFOS PUMPS you will comply with current workplace legislation, procedures and best practices that may be required whilst doing business Please take a look at the role criteria below and should you be interested hit apply! The Job The QHSE Advisor must be an ambassador of the Grundfos Values and live through our guidelines and our Grundfos Code of Conduct, This role is to support the QHSE Team in ensuring the company complies with its duties under all QHSE-relevant legislation, Focusing on the continued accreditation to the current ISO standards, and other standards, which are held by the company In addition to the above you will need to: Assist with internal and external audits Maintain up to date information on the GB Insite Portal, SharePoint and TAM pages Update and maintain the QHSE Planner Hub tasks as necessary Participate in ad hoc tasks as defined by your line manager and/or functional manager Visits on a regular basis to audit external sales staff and engineers on sites with a view to improve our QHSE policies and procedures Review and advise on the production of RAMS for activities undertaken by external service and sales staff Identify and propose changes to policies, procedures and processes to improve the company's compliance with H&S duties Produce visit reports as required and make recommendations to improve H&S compliance Assisting with internal and external audits to ensure continued accreditation to ISO9001, 14001, 18001/45001 and Achilles UVDB standards Undertake initial reviews of all accidents, incidents, and dangerous occurrences, carrying out investigations as necessary and recommending action to prevent similar occurrences Ensuring that all near misses are recorded on the TAM system, and that reports are investigated, and feedback provided to the instigator Assist in the delivery of Health and Safety training of company members and identify areas/activities where additional training would be beneficial Assist with inductions of new starters Attend training identified as required for the position Could this be you? Do you have a desire to provide excellent customer support and are confident and articulate with excellent communication skills? Along with this you will need to be a Self-starter with a proactive approach and able to work on own initiative, Demonstrating commitment, drive and enthusiasm . In additon you will need to have: The ability to work to deadlines Willing to undertake further studies (i.e. NEBOSH Diploma) site or project management including Q&E (as well as H&S) Electrical or Engineering qualifications preferred SSSTS or other site management qualifications looked for Hands on work will be required, including travel to site to audit with Engineers NEBOSH General Certificate in Occupational Safety & Health essential NEBOSH Diploma beneficial though not essential Familiarity with Microsoft Office 365, in particular Word and Excel and Sharepoint Full driving license Attend a minimum of 4 local IOSH Branch meetings per year Superior stakeholder communication skills Why Grundfos At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world's water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity but an obligation. What really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. Furthermore, we offer: Flexible working hours and a wide range of employee benefits and discounts Access to health and wellbeing initiatives, including fitness center, sports facilities, events and leisure activities Access to internal training and great opportunities for individual development