The purpose of this post is to lead the Security Risk Team to ensure that cyber & physical risks facing the business are assessed and data is available to inform business-level and Exec decision-making. The scope includes (but is not limited to), Operational Technology (OT) and associated IT environments comprising of Control centres Optel Network & Services Critical data centres Substations. The focus being on critical systems that support the operation of the essential service to deliver electricity transmission across England and Wales and that form the scope of NIS Critical Systems. Responsible for setting the strategy and leading the formation of a consistent cyber risk management framework. The framework will ensure risks are understood by stakeholders, are documented, assessed and appropriate risk mitigation strategies are in place. The role will lead the engagement on the Cyber Risk Framework with senior leadership, group security and external bodies including Ofgem, DESNZ and NCSC. You will lead a team of specialists, collaborate with cross-functional teams, and implement risk management strategies tailored to the unique cyber challenges. Key stakeholders will include: Control & Cyber Strategy NIS system leads. ET Asset Operations (AO) Global Strategic Risk group who provides a risk framework for high level risks This role will: Ensure a regular cadence for OT Cyber risk capture, appraisal, and assessment for NIS critical systems. Ensure there is consistent document and justification of NIST CSF controls process maturity and coverage of these systems. Ensure Improvement plans are underpinned by comprehensive risk registers that quantify gaps in our controls that support our NIS critical environment. Take a lead in ensuring our regulatory submissions have strong risk-based justifications in order to ensure our Improvement plans financed. Key Accountabilities include: Defining the OT Cyber Risk Framework Driving a consistent approach to the capturing, recording and management of OT Cyber Security risks across the business Take a lead in OT Cyber Risk Management Governance Forums Collaborate with Group security to ensure OT Risk Framework aligns to and support group strategic risk assessments. Leading the business to deliver frequent risk assessments for approval by supported business functions and the Control & Cyber Strategy Manager, ensuring registers are maintained/amended as required. Leading and managing a team of Operational Technology Cyber risk specialists who will conduct risk assessments of NIS Critical systems. Ensuring risk assessments are resourced appropriately. Leads the development of risk assessment processes for ET NIS critical system level risks. Ensuring risk assessments are completed according to agreed processes and the timescales demanded by the risk assessment programme and supporting group security's strategic risk assessment processes. Directly supporting selected risk assessments as required. Ensuring data resulting from risk assessments is shared with the Control & Cyber Strategy team, Cyber risk governance forums and senior managers as required in accordance with agreed processes. Work closely with leadership to report on risk posture, metrics, mitigation strategies and investment priorities. Experience Demonstrable experience utilising risk assessment methodologies (e.g., NIST 800-30, ISO27005, IEC 62443, FAIR). Demonstrable experience working with industry best practices and security control frameworks (e.g., NIST , ISO 27001, IEC 62443, NIST CSF, NCSC CAF). Demonstrable experience implementing security risk management frameworks (e.g., NIST 800-39, 800-37) Ability to communicate complex messages both orally & in writing using quantitative & qualitative measures to senior leaders across the business. Confidence to challenge, take ownership of complex challenges, lead risk assessments, agree and build future improvement plans. Moderate understanding of ICS/SCADA (e.g., IEC 62443 framework). Understanding of UK Network & Information Systems (NIS) Regulations desirable. Communicating complex messages both orally & in writing using quantitative & qualitative measures. Experience with MITRE ATT&CK desirable Able to operate as a highly independent motivated worker and as part of a strong team with a collaborative approach, delivering high-quality outputs. Previous experience of risk management within an Operational Technology environment
Apr 20, 2024
Full time
The purpose of this post is to lead the Security Risk Team to ensure that cyber & physical risks facing the business are assessed and data is available to inform business-level and Exec decision-making. The scope includes (but is not limited to), Operational Technology (OT) and associated IT environments comprising of Control centres Optel Network & Services Critical data centres Substations. The focus being on critical systems that support the operation of the essential service to deliver electricity transmission across England and Wales and that form the scope of NIS Critical Systems. Responsible for setting the strategy and leading the formation of a consistent cyber risk management framework. The framework will ensure risks are understood by stakeholders, are documented, assessed and appropriate risk mitigation strategies are in place. The role will lead the engagement on the Cyber Risk Framework with senior leadership, group security and external bodies including Ofgem, DESNZ and NCSC. You will lead a team of specialists, collaborate with cross-functional teams, and implement risk management strategies tailored to the unique cyber challenges. Key stakeholders will include: Control & Cyber Strategy NIS system leads. ET Asset Operations (AO) Global Strategic Risk group who provides a risk framework for high level risks This role will: Ensure a regular cadence for OT Cyber risk capture, appraisal, and assessment for NIS critical systems. Ensure there is consistent document and justification of NIST CSF controls process maturity and coverage of these systems. Ensure Improvement plans are underpinned by comprehensive risk registers that quantify gaps in our controls that support our NIS critical environment. Take a lead in ensuring our regulatory submissions have strong risk-based justifications in order to ensure our Improvement plans financed. Key Accountabilities include: Defining the OT Cyber Risk Framework Driving a consistent approach to the capturing, recording and management of OT Cyber Security risks across the business Take a lead in OT Cyber Risk Management Governance Forums Collaborate with Group security to ensure OT Risk Framework aligns to and support group strategic risk assessments. Leading the business to deliver frequent risk assessments for approval by supported business functions and the Control & Cyber Strategy Manager, ensuring registers are maintained/amended as required. Leading and managing a team of Operational Technology Cyber risk specialists who will conduct risk assessments of NIS Critical systems. Ensuring risk assessments are resourced appropriately. Leads the development of risk assessment processes for ET NIS critical system level risks. Ensuring risk assessments are completed according to agreed processes and the timescales demanded by the risk assessment programme and supporting group security's strategic risk assessment processes. Directly supporting selected risk assessments as required. Ensuring data resulting from risk assessments is shared with the Control & Cyber Strategy team, Cyber risk governance forums and senior managers as required in accordance with agreed processes. Work closely with leadership to report on risk posture, metrics, mitigation strategies and investment priorities. Experience Demonstrable experience utilising risk assessment methodologies (e.g., NIST 800-30, ISO27005, IEC 62443, FAIR). Demonstrable experience working with industry best practices and security control frameworks (e.g., NIST , ISO 27001, IEC 62443, NIST CSF, NCSC CAF). Demonstrable experience implementing security risk management frameworks (e.g., NIST 800-39, 800-37) Ability to communicate complex messages both orally & in writing using quantitative & qualitative measures to senior leaders across the business. Confidence to challenge, take ownership of complex challenges, lead risk assessments, agree and build future improvement plans. Moderate understanding of ICS/SCADA (e.g., IEC 62443 framework). Understanding of UK Network & Information Systems (NIS) Regulations desirable. Communicating complex messages both orally & in writing using quantitative & qualitative measures. Experience with MITRE ATT&CK desirable Able to operate as a highly independent motivated worker and as part of a strong team with a collaborative approach, delivering high-quality outputs. Previous experience of risk management within an Operational Technology environment
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders-empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. BCG X BCG X is the tech build & design unit of BCG. Turbocharging BCG's deep industry and functional expertise, BCG X brings together advanced tech knowledge and ambitious entrepreneurship to help organizations enable innovation at scale. With nearly 3,000 technologists, scientists, programmers, engineers, and human-centered designers located across 80+ cities, BCG X builds and designs platforms and software to address the world's most important challenges and opportunities. Teaming across our practices, and in close collaboration with our clients, our end-to-end global team unlocks new possibilities. Together we're creating the bold and disruptive products, services, and businesses of tomorrow. Practice Area Profile What You'll Do The Responsible AI Senior Analyst plays a critical role leading interaction with our AI product teams to ensure alignment with our Responsible AI policy, principles, and standards, as well as supporting the design, continuous improvement, and execution of the overall Responsible AI program at BCG. YOU'RE GOOD AT Working in a fast-paced environment where you engage with a myriad of AI product teams working across client, industry, and geographic contexts to help them identify Responsible AI risks and develop mitigation plans, using your experience with and passion for Responsible AI to look for ways we can continually improve our program, while coordinating with stakeholders across BCG and contributing to thought leadership. Responsible AI Senior Analysts work with a diverse set of stakeholders to: Ensure responsible development of AI products by providing Responsible AI expert support to AI product teams, including conducting independent product reviews, responding to ad hoc support requests, and facilitating workshops and learning opportunities Engage directly with client teams on Responsible AI-related issues across the entire software development lifecycle of an AI product Oversee execution of the Responsible AI risk monitoring processes (e.g., identify and assess risks, oversee development of mitigation plans, escalate issues, recommend paths forward) Assist with Responsible AI Committee meetings and help refine Committee procedures Help coordinate multi-stakeholder work across Legal, Compliance, Security, and other related teams Maintain and update the Responsible AI program content, structure, and processes Develop and integrate Responsible AI tools and frameworks into AI product delivery Build Responsible AI culture and awareness through creation, update, coordination, and delivery of Responsible AI training content for technical and non-technical audiences at all levels of seniority Contribute to Responsible AI thought leadership, technical tutorials, and tool development Monitor emerging global AI regulatory frameworks and policies and help translate into required Responsible AI program updates Remain up-to-date on emerging frameworks, standards, technical approaches, and related issues by participating in workshops, reading professional publications, maintaining personal networks, and participating in professional organisations Identify and develop partnership opportunities with key players in the Responsible AI domain What You'll Bring (Experience & Qualifications) 3-5+ years of experience in Responsible AI/AI ethics, including directly engaging with AI product teams 3-5+ years of experience in program/project management and team leadership Excellent written and verbal communication skills across technical and non-technical audiences Stellar problem-solving and risk identification/mitigation skills in business contexts Demonstrable knowledge of Responsible AI issues, trends, frameworks, and best practices Working knowledge of emerging AI regulatory and legal frameworks across the globe Software development and coding abilities are strongly preferred You'll work in a fast-paced, intellectually challenging, product-oriented environment where we advance our thinking about and operationalization of Responsible AI. You'll engage with a diverse set of stakeholders, including senior executives, product developers, product managers, legal, compliance, and security teams, as well as BCG X's Chief AI Ethics Officer, the Director of the Responsible AI team, and other members of the Responsible AI team.
Apr 20, 2024
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders-empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. BCG X BCG X is the tech build & design unit of BCG. Turbocharging BCG's deep industry and functional expertise, BCG X brings together advanced tech knowledge and ambitious entrepreneurship to help organizations enable innovation at scale. With nearly 3,000 technologists, scientists, programmers, engineers, and human-centered designers located across 80+ cities, BCG X builds and designs platforms and software to address the world's most important challenges and opportunities. Teaming across our practices, and in close collaboration with our clients, our end-to-end global team unlocks new possibilities. Together we're creating the bold and disruptive products, services, and businesses of tomorrow. Practice Area Profile What You'll Do The Responsible AI Senior Analyst plays a critical role leading interaction with our AI product teams to ensure alignment with our Responsible AI policy, principles, and standards, as well as supporting the design, continuous improvement, and execution of the overall Responsible AI program at BCG. YOU'RE GOOD AT Working in a fast-paced environment where you engage with a myriad of AI product teams working across client, industry, and geographic contexts to help them identify Responsible AI risks and develop mitigation plans, using your experience with and passion for Responsible AI to look for ways we can continually improve our program, while coordinating with stakeholders across BCG and contributing to thought leadership. Responsible AI Senior Analysts work with a diverse set of stakeholders to: Ensure responsible development of AI products by providing Responsible AI expert support to AI product teams, including conducting independent product reviews, responding to ad hoc support requests, and facilitating workshops and learning opportunities Engage directly with client teams on Responsible AI-related issues across the entire software development lifecycle of an AI product Oversee execution of the Responsible AI risk monitoring processes (e.g., identify and assess risks, oversee development of mitigation plans, escalate issues, recommend paths forward) Assist with Responsible AI Committee meetings and help refine Committee procedures Help coordinate multi-stakeholder work across Legal, Compliance, Security, and other related teams Maintain and update the Responsible AI program content, structure, and processes Develop and integrate Responsible AI tools and frameworks into AI product delivery Build Responsible AI culture and awareness through creation, update, coordination, and delivery of Responsible AI training content for technical and non-technical audiences at all levels of seniority Contribute to Responsible AI thought leadership, technical tutorials, and tool development Monitor emerging global AI regulatory frameworks and policies and help translate into required Responsible AI program updates Remain up-to-date on emerging frameworks, standards, technical approaches, and related issues by participating in workshops, reading professional publications, maintaining personal networks, and participating in professional organisations Identify and develop partnership opportunities with key players in the Responsible AI domain What You'll Bring (Experience & Qualifications) 3-5+ years of experience in Responsible AI/AI ethics, including directly engaging with AI product teams 3-5+ years of experience in program/project management and team leadership Excellent written and verbal communication skills across technical and non-technical audiences Stellar problem-solving and risk identification/mitigation skills in business contexts Demonstrable knowledge of Responsible AI issues, trends, frameworks, and best practices Working knowledge of emerging AI regulatory and legal frameworks across the globe Software development and coding abilities are strongly preferred You'll work in a fast-paced, intellectually challenging, product-oriented environment where we advance our thinking about and operationalization of Responsible AI. You'll engage with a diverse set of stakeholders, including senior executives, product developers, product managers, legal, compliance, and security teams, as well as BCG X's Chief AI Ethics Officer, the Director of the Responsible AI team, and other members of the Responsible AI team.
WHAT YOU'LL DO The PSG Governance team owns all operational governance aspects of the BCG Compensation and Equity (C&E) framework for our Managing Director & Partner (MDP) cohort and are the liaison between PSG and the Legal Department. The MDP Governance Senior Analyst, alongside the MDP Governance Director, work closely with the PSG equity operations team to provide a wide range of services to our MDPs and, in particular, manage the documentation and workflows surrounding our MDP compensation and equity programs and overseeing the annual MDP reporting cycle. The MDP Governance Senior Analyst will provide essential support to the Director of MDP Governance in identifying and mitigating risks through meticulous management of MDP documentation and processes. In this position, you will develop a deep understanding of the MDP equity programs, and the global and local compensation and equity framework offered to the MDPs to ensure proper legal implementation, documentation and governance over the equity programs and lifecycle events. You will be seen as the 'go-to' person for MDP documentation. The work is challenging, very visible and requires strong communication, organizational and problem-solving skills. JOB RESPONSIBILITIES The duties of the MDP Governance Senior Analyst will focus primarily on the following three areas: Legal, Governance & Reporting Ownership and control of document library for document templates required for MDP equity transactions and lifecycle events, including maintaining and updating continually for constantly evolving terms of our contracts Communicate and coordinate any document template changes with Legal and Tax teams prior to any upcoming transactions and maintain subsequent updates to document library Prepare and reconcile the unit and share balances on a quarterly basis to ensure compliance with BCG articles and BCG governance and voting procedures Create, review and maintain annual share ledger for BCG equity entities in Shareworks software Create, prepare and initiate electronic voting platform for matters that require approval from BCG's Executive Committee Equity Operations Prepare and review legal documents, including financial details and plan mechanics on cover memos, related to equity interest purchases, sales and lifecycle events Facilitate the automation of document production by helping to design workflows and test automated document production solutions Project manage equity operations team workflow as it relates to the execution of equity transactions, owning the overall responsibility for their quality and delivery Manage the execution of legal documents, ensuring MDPs return executed documents in a timely manner and ensure any issues are escalated to team leaders Organize, further develop and maintain the electronic filing system for executed legal documents and advisory papers ensuring PSG records are accurate and up to date on internal MDP portal Develop procedures as well as build digital knowledge to create and implement digital solutions that improve operational processes and controls Collaborate with legal team and other Global Services finance functions, such as Treasury, Tax and Accounting or any other functions necessary to complete various projects Communications Drive the ideation, creative design and execution of a high volume of MDP communications to ensure delivering clear messaging for PSG equity operations and governance content; continually maintaining consistent use of PSG branding and language, and as needed, graphic design through imagery/visuals within communications to help drive MDP understanding of content Become an active member of PSG communication practitioners to ensure an integrated approach through all MDP communications YOU'RE GOOD AT You are detail-oriented, rigorous about accuracy and take a critical eye toward the quality and consistency of MDP communications and deliverables. You are organized, appreciate the importance of strong policies and procedures to maintain trust in the process and have sound judgment in navigating exceptions. You develop collaborative working relationships with those you interact with and ask questions to clarify your understanding. You seek to provide an elevated level of professional customer service and have excellent communication skills. Your curiosity leads you to exploring options and solving problems with automation and digital solutions. Growing an understanding of the operation and function of the equity and lifecycle process to navigate and suggest efficiencies is critical for success in the role. Critical thinking skills are key to navigate the most efficient ways to organize a process and collect data required to complete various responsibilities. Growth in the role will be measured by the synergies developed in performing the various processes and improvements you help to implement, including finding new or better ways to use existing tools. You bring a positive, can-do attitude, look forward to learning from your peers and building relationships with others. You adapt to feedback and look to make improvements and add value for your stakeholders. YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in business or legal studies preferred 4-6+ years of experience in a related field, such as financial operations or paralegal experience, preferably with a global company Project management skills within a fast paced, dynamic team Proficient in MS office applications (Outlook, Word, Excel, PowerPoint); experience with Alteryx is a plus Familiarity with Trello, Slack, Salesforce, Adobe Sign, PegaSystems, Verint Survey Tool, Shareworks (or other workflow or document management tools) is a plus Analytical ability to identify commonalities and synergies across the population of documents managed to create efficiencies and provide suggestions for improvement Outstanding interpersonal, verbal and written communication skills Excellent organizational, communication and interpersonal skills; able to communicate confidently and professionally with senior management and stakeholders Flexible and adaptable to rapidly changing priorities and ability to stay focused Exceptional attention to detail High level of confidentiality and discretion in handling of matters Proactive self-starter with critical thinking skills and creativity to solve problems Ability to work independently on multiple, simultaneous assignments with minimal supervision Strong problem-solving and analytical skills Have a passion to innovate and create impactful communications that are both informative and visually appealing YOU'LL WORK WITH PSG is the function responsible for the leadership and operation of all aspects of evaluation, compensation, equity and HR for our MDP cohort. The PSG team is within the Global Services function. Global Services (GS) consists of a varied range of functions providing corporate support of BCG's business and strategic priorities for example, Finance, Legal, HR, Marketing, IT, Risk, PSG and more. This diverse team of experts, operators and specialists represent all levels from MDP to entry level staff, operating across the globe in multiple countries. The Governance team forms a part of the PSG Equity/Operations team and will work closely with the PSG Comp team and other sub-functions within PSG.
Apr 20, 2024
Full time
WHAT YOU'LL DO The PSG Governance team owns all operational governance aspects of the BCG Compensation and Equity (C&E) framework for our Managing Director & Partner (MDP) cohort and are the liaison between PSG and the Legal Department. The MDP Governance Senior Analyst, alongside the MDP Governance Director, work closely with the PSG equity operations team to provide a wide range of services to our MDPs and, in particular, manage the documentation and workflows surrounding our MDP compensation and equity programs and overseeing the annual MDP reporting cycle. The MDP Governance Senior Analyst will provide essential support to the Director of MDP Governance in identifying and mitigating risks through meticulous management of MDP documentation and processes. In this position, you will develop a deep understanding of the MDP equity programs, and the global and local compensation and equity framework offered to the MDPs to ensure proper legal implementation, documentation and governance over the equity programs and lifecycle events. You will be seen as the 'go-to' person for MDP documentation. The work is challenging, very visible and requires strong communication, organizational and problem-solving skills. JOB RESPONSIBILITIES The duties of the MDP Governance Senior Analyst will focus primarily on the following three areas: Legal, Governance & Reporting Ownership and control of document library for document templates required for MDP equity transactions and lifecycle events, including maintaining and updating continually for constantly evolving terms of our contracts Communicate and coordinate any document template changes with Legal and Tax teams prior to any upcoming transactions and maintain subsequent updates to document library Prepare and reconcile the unit and share balances on a quarterly basis to ensure compliance with BCG articles and BCG governance and voting procedures Create, review and maintain annual share ledger for BCG equity entities in Shareworks software Create, prepare and initiate electronic voting platform for matters that require approval from BCG's Executive Committee Equity Operations Prepare and review legal documents, including financial details and plan mechanics on cover memos, related to equity interest purchases, sales and lifecycle events Facilitate the automation of document production by helping to design workflows and test automated document production solutions Project manage equity operations team workflow as it relates to the execution of equity transactions, owning the overall responsibility for their quality and delivery Manage the execution of legal documents, ensuring MDPs return executed documents in a timely manner and ensure any issues are escalated to team leaders Organize, further develop and maintain the electronic filing system for executed legal documents and advisory papers ensuring PSG records are accurate and up to date on internal MDP portal Develop procedures as well as build digital knowledge to create and implement digital solutions that improve operational processes and controls Collaborate with legal team and other Global Services finance functions, such as Treasury, Tax and Accounting or any other functions necessary to complete various projects Communications Drive the ideation, creative design and execution of a high volume of MDP communications to ensure delivering clear messaging for PSG equity operations and governance content; continually maintaining consistent use of PSG branding and language, and as needed, graphic design through imagery/visuals within communications to help drive MDP understanding of content Become an active member of PSG communication practitioners to ensure an integrated approach through all MDP communications YOU'RE GOOD AT You are detail-oriented, rigorous about accuracy and take a critical eye toward the quality and consistency of MDP communications and deliverables. You are organized, appreciate the importance of strong policies and procedures to maintain trust in the process and have sound judgment in navigating exceptions. You develop collaborative working relationships with those you interact with and ask questions to clarify your understanding. You seek to provide an elevated level of professional customer service and have excellent communication skills. Your curiosity leads you to exploring options and solving problems with automation and digital solutions. Growing an understanding of the operation and function of the equity and lifecycle process to navigate and suggest efficiencies is critical for success in the role. Critical thinking skills are key to navigate the most efficient ways to organize a process and collect data required to complete various responsibilities. Growth in the role will be measured by the synergies developed in performing the various processes and improvements you help to implement, including finding new or better ways to use existing tools. You bring a positive, can-do attitude, look forward to learning from your peers and building relationships with others. You adapt to feedback and look to make improvements and add value for your stakeholders. YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in business or legal studies preferred 4-6+ years of experience in a related field, such as financial operations or paralegal experience, preferably with a global company Project management skills within a fast paced, dynamic team Proficient in MS office applications (Outlook, Word, Excel, PowerPoint); experience with Alteryx is a plus Familiarity with Trello, Slack, Salesforce, Adobe Sign, PegaSystems, Verint Survey Tool, Shareworks (or other workflow or document management tools) is a plus Analytical ability to identify commonalities and synergies across the population of documents managed to create efficiencies and provide suggestions for improvement Outstanding interpersonal, verbal and written communication skills Excellent organizational, communication and interpersonal skills; able to communicate confidently and professionally with senior management and stakeholders Flexible and adaptable to rapidly changing priorities and ability to stay focused Exceptional attention to detail High level of confidentiality and discretion in handling of matters Proactive self-starter with critical thinking skills and creativity to solve problems Ability to work independently on multiple, simultaneous assignments with minimal supervision Strong problem-solving and analytical skills Have a passion to innovate and create impactful communications that are both informative and visually appealing YOU'LL WORK WITH PSG is the function responsible for the leadership and operation of all aspects of evaluation, compensation, equity and HR for our MDP cohort. The PSG team is within the Global Services function. Global Services (GS) consists of a varied range of functions providing corporate support of BCG's business and strategic priorities for example, Finance, Legal, HR, Marketing, IT, Risk, PSG and more. This diverse team of experts, operators and specialists represent all levels from MDP to entry level staff, operating across the globe in multiple countries. The Governance team forms a part of the PSG Equity/Operations team and will work closely with the PSG Comp team and other sub-functions within PSG.
Come and join our One Great Team here at Haven as a Papa Johns Manager! As part of our full time, permanent Food & Beverage Leadership Team, you will - Oversee the day-to-day operation of our Papa Johns takeaway restaurant, following standard operating procedures ensuring a safe and secure environment for all - Deliver our performance targets against budget, manage stock, margin and cost control - Complete relevant administrative tasks including team Rota's, Safety and Legislative compliance checks - Drive continuous improvement, provide solutions to issues and set goals for growth - Lead and coach the team ensuring they work productively and develop professionally - Engage and inspire the team to always be Guest obsessed - Effectively recruit and train new team What's In It For You? - Free use of our Leisure Facilities, including swimming pool - Up to 50% Discount off food on Park and 20% discount in our shops - Opportunity to use our Corporate Box at the O2 Arena - Fantastic Discounts with many national Brands & Retailers - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels - Reward & Recognition Schemes - Training and development opportunities including fully funded qualifications - Fantastic Health, Mind & Money Support Programme - Enhanced family friendly policies and pay (eligibility criteria applied) Salary: Competitive plus Benefits, and the opportunity to earn up to 10% Annual Bonus Experience and Qualifications You may already be a Restaurant Manager or Store Manager in a well-known Takeaway brand or Fast-food franchise which is great. Or maybe you're an experienced Assistant Manager or Deputy Manager looking for the next step! All we are looking for is - Proven experience leading large teams in a Food & Beverage or similar environment - Experience in managing operations, performance, resources and cost control - Can confidently deal with Guest concerns and resolve problems - Excellent communication, organisational and leadership skills - Strong decision-making ability Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We aim to offer flexibility where we can, our Team Managers working hours are usually 45 hours per week over 5 days and could include evenings and weekends. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at
Apr 20, 2024
Full time
Come and join our One Great Team here at Haven as a Papa Johns Manager! As part of our full time, permanent Food & Beverage Leadership Team, you will - Oversee the day-to-day operation of our Papa Johns takeaway restaurant, following standard operating procedures ensuring a safe and secure environment for all - Deliver our performance targets against budget, manage stock, margin and cost control - Complete relevant administrative tasks including team Rota's, Safety and Legislative compliance checks - Drive continuous improvement, provide solutions to issues and set goals for growth - Lead and coach the team ensuring they work productively and develop professionally - Engage and inspire the team to always be Guest obsessed - Effectively recruit and train new team What's In It For You? - Free use of our Leisure Facilities, including swimming pool - Up to 50% Discount off food on Park and 20% discount in our shops - Opportunity to use our Corporate Box at the O2 Arena - Fantastic Discounts with many national Brands & Retailers - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels - Reward & Recognition Schemes - Training and development opportunities including fully funded qualifications - Fantastic Health, Mind & Money Support Programme - Enhanced family friendly policies and pay (eligibility criteria applied) Salary: Competitive plus Benefits, and the opportunity to earn up to 10% Annual Bonus Experience and Qualifications You may already be a Restaurant Manager or Store Manager in a well-known Takeaway brand or Fast-food franchise which is great. Or maybe you're an experienced Assistant Manager or Deputy Manager looking for the next step! All we are looking for is - Proven experience leading large teams in a Food & Beverage or similar environment - Experience in managing operations, performance, resources and cost control - Can confidently deal with Guest concerns and resolve problems - Excellent communication, organisational and leadership skills - Strong decision-making ability Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We aim to offer flexibility where we can, our Team Managers working hours are usually 45 hours per week over 5 days and could include evenings and weekends. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at
WHAT YOU'LL DO As Talent Acquisition Senior Specialist in the EMESA Global Services Recruiting team, you will be responsible for the full lifecycle of recruiting activities for a diverse range of roles in our Global Services and Global Specialty Businesses teams. In partnership with other key members of the GS Recruiting team, you will manage the sourcing, screening, interviewing, and offers for all candidates in a multi-faceted regional setting. You will be responsible for maintaining high quality standards and delivering a positive experience for all candidates and stakeholders at each phase of the recruiting process. To successfully lead the internal and external recruiting efforts, you possess excellent communication, relationship, and process management skills and build positive and lasting partnerships with internal hiring managers, the GS/GSB HR Teams, HR in local offices, and other stakeholders. Please note that this role has a strong focus on hiring in the Middle East, including the Kingdom of Saudi Arabia, so Arabic language and experience hiring in the region is preferred. YOU'RE GOOD AT In order to successfully lead the internal and external full lifecycle recruiting efforts, you will have excellent relationship and process management skills and be effective in building lasting partnerships with Hiring managers, the respective HR Teams, HR in local offices and 3rd parties (if applicable). Areas of ownership for you include: Full lifecycle management of vacancies across a diverse range of industries and corporate functions within the EMESA region with primary focus on the Middle East region and Africa, Specialty Business roles, such as Knowledge & Research businesses and additional business teams as required Manage key stakeholder relationships as a trusted partner and valued advisor, building a deep understanding of their business, function knowledge and/or technical skills, role requirements and desired candidate profiles Leveraging internal talent sources to drive mobility, employee referrals and alumni engagement in the region Identify high quality candidates through the proactive identification of candidates via direct channels, job postings, social media, web sourcing, talent mapping, vendors, networking & innovative sourcing techniques Conduct first round interviews for all suitable candidates, providing a competency based assessment and fact-based candidate recommendation Build talent pipelines to fill current and future roles to drive improvements in quality and time to hire Manage recruitment campaigns for any volume hiring needs or brand building events Utilize the applicant tracking system to actively track, manage and report on candidate pipelines to enhance stakeholder communication and ensure effective process management Articulation of the global talent brand and candidate value proposition to talent in the region and talent markets in individual countries Support the regional recruitment strategy by contributing to and implementing regional initiatives to global projects; locally identify and implement improvements creatively Manage and improve the candidate experience through efficient process management and continuous communication Review key metrics and performance measures for the region such as time to hire, cost per hire and quality of hire, and recommend enhancements wherever possible Ensure global best practices are embedded in the region to drive operational effectiveness through process improvements and the ongoing coaching and mentoring of hiring managers Partner and collaborate closely with the regions HR and systems Recruiting teams to enhance the quality of hiring decisions YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's Degree with high academic achievement required 3-5 years of recruitment/talent acquisition experience in international markets and matrixed organizations Understanding of market talent pools, sourcing channels, hiring trends, cultural norms, compensation benchmarks Full lifecycle recruitment and/or agency recruiting experience Strong behavioural and competency based interviewing experience required Other Deep knowledge and proven success of utilizing LinkedIn Recruiter for successful talent engagement and pipelining Well versed with Applicant Tracking Systems, recruiting analytics tools, and digital communication tools like Trello, Slack, Sharepoint Clear and effective written and verbal communication skills in English; Arabic language/s will be an advantage Strong proficiency with Microsoft Suite Experience in the Middle East market strongly preferred Ability to be responsive and effective in a fast-paced yet consensus-driven corporate culture, to multitask and operate effectively in a matrix organization Experience building internal network with senior leaders and advising senior stakeholders as subject matter expert Ability to drive efficient processes and show operational effectiveness YOU'LL WORK WITH The Global Recruiting team works closely with GS and GSB business units to attract and select top talent across every region and globally through: Best in class recruiting excellence, innovative sourcing, and an engaging talent brand. In this role you will work closely with the Middle East systems team, including Talent Acquisition, HR, mobility, and the various business leads and corresponding consulting teams.
Apr 20, 2024
Full time
WHAT YOU'LL DO As Talent Acquisition Senior Specialist in the EMESA Global Services Recruiting team, you will be responsible for the full lifecycle of recruiting activities for a diverse range of roles in our Global Services and Global Specialty Businesses teams. In partnership with other key members of the GS Recruiting team, you will manage the sourcing, screening, interviewing, and offers for all candidates in a multi-faceted regional setting. You will be responsible for maintaining high quality standards and delivering a positive experience for all candidates and stakeholders at each phase of the recruiting process. To successfully lead the internal and external recruiting efforts, you possess excellent communication, relationship, and process management skills and build positive and lasting partnerships with internal hiring managers, the GS/GSB HR Teams, HR in local offices, and other stakeholders. Please note that this role has a strong focus on hiring in the Middle East, including the Kingdom of Saudi Arabia, so Arabic language and experience hiring in the region is preferred. YOU'RE GOOD AT In order to successfully lead the internal and external full lifecycle recruiting efforts, you will have excellent relationship and process management skills and be effective in building lasting partnerships with Hiring managers, the respective HR Teams, HR in local offices and 3rd parties (if applicable). Areas of ownership for you include: Full lifecycle management of vacancies across a diverse range of industries and corporate functions within the EMESA region with primary focus on the Middle East region and Africa, Specialty Business roles, such as Knowledge & Research businesses and additional business teams as required Manage key stakeholder relationships as a trusted partner and valued advisor, building a deep understanding of their business, function knowledge and/or technical skills, role requirements and desired candidate profiles Leveraging internal talent sources to drive mobility, employee referrals and alumni engagement in the region Identify high quality candidates through the proactive identification of candidates via direct channels, job postings, social media, web sourcing, talent mapping, vendors, networking & innovative sourcing techniques Conduct first round interviews for all suitable candidates, providing a competency based assessment and fact-based candidate recommendation Build talent pipelines to fill current and future roles to drive improvements in quality and time to hire Manage recruitment campaigns for any volume hiring needs or brand building events Utilize the applicant tracking system to actively track, manage and report on candidate pipelines to enhance stakeholder communication and ensure effective process management Articulation of the global talent brand and candidate value proposition to talent in the region and talent markets in individual countries Support the regional recruitment strategy by contributing to and implementing regional initiatives to global projects; locally identify and implement improvements creatively Manage and improve the candidate experience through efficient process management and continuous communication Review key metrics and performance measures for the region such as time to hire, cost per hire and quality of hire, and recommend enhancements wherever possible Ensure global best practices are embedded in the region to drive operational effectiveness through process improvements and the ongoing coaching and mentoring of hiring managers Partner and collaborate closely with the regions HR and systems Recruiting teams to enhance the quality of hiring decisions YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's Degree with high academic achievement required 3-5 years of recruitment/talent acquisition experience in international markets and matrixed organizations Understanding of market talent pools, sourcing channels, hiring trends, cultural norms, compensation benchmarks Full lifecycle recruitment and/or agency recruiting experience Strong behavioural and competency based interviewing experience required Other Deep knowledge and proven success of utilizing LinkedIn Recruiter for successful talent engagement and pipelining Well versed with Applicant Tracking Systems, recruiting analytics tools, and digital communication tools like Trello, Slack, Sharepoint Clear and effective written and verbal communication skills in English; Arabic language/s will be an advantage Strong proficiency with Microsoft Suite Experience in the Middle East market strongly preferred Ability to be responsive and effective in a fast-paced yet consensus-driven corporate culture, to multitask and operate effectively in a matrix organization Experience building internal network with senior leaders and advising senior stakeholders as subject matter expert Ability to drive efficient processes and show operational effectiveness YOU'LL WORK WITH The Global Recruiting team works closely with GS and GSB business units to attract and select top talent across every region and globally through: Best in class recruiting excellence, innovative sourcing, and an engaging talent brand. In this role you will work closely with the Middle East systems team, including Talent Acquisition, HR, mobility, and the various business leads and corresponding consulting teams.
HSSE Advisor Location: Saxham Salary: Salary: £41,000 - £50,000 + Benefits Join us in keeping our customers safe, warm, working & informed As Health, Safety & Environment lead for our Saxham site, you'll play a pivotal role in supporting site leadership to achieve Health, Safety, Security, Environmental, and Quality (HSSEQ) objectives, ensuring compliance with legislation and the achievement of challenging risk reduction and performance improvement ambitions. Integral to this, is creating an environment free of incidents and near misses for all Calor colleagues, contractors, and customers; where pride it's taken in doing the right thing; people and teamwork are valued; ownership of health & safety is naturally embedded in all activities undertaken and where risk is reduced to the most acceptable level. Calor offers a dynamic and inspiring work environment, where investing in our people's growth and expertise is at the core of our success. Our inclusive culture of expertise, safety, and trust empowers us to lead the way in sustainability, innovation, and personal development. As the leading supplier in the UK LPG market, Calor is a company that's always on the move. As part of SHV Energy, we continually evolve to provide expansive, forward-thinking services to our customers. It's our dedicated team that drives our progress, making them the heart of our business. To Excel in This Role, You'll Need: NEBOSH or NCRQ Level 6 Diploma or equivalent Professional membership of IOSH or IIRSM or equivalent Hazard identification and evaluation expertise, including HAZID and HAZOP participation Experience in preparing and assessing risk assessments and method statements Proficiency in incident management and investigation Competence in Emergency Response Management Familiarity with security management systems and threat awareness Experience pf process safety management and the control of major accident hazards Experience of CDM and the management of contractors Knowledge of safety culture models and change influence Strong decision-making skills and sound judgment Ability to communicate and influence effectively across all organisational levels Ability to build relationships with and contribute to the wider Calor HSSEQ network and function Key Responsibilities: Provide Health, Safety, Security, Environment and Quality (HSSEQ) subject matter expertise and support to the site and its teams. Ensure adequate and effective HSSEQ risk controls and procedures are always in place. Ensure quality and timely management of site HSSEQ improvement actions. Ensure accurate and timely reporting, management, and investigation of hazards, near misses, and incidents. Oversee safe systems of work, control of work, permit-to-work procedures, and energy isolation procedures. Develop and support site leadership with HSSEQ training and communication. Verify adequate emergency preparedness levels. Drive a strong safety culture through active HSSEQ governance, consultation and engagement including in Site Safety Meetings. In return, we offer: 25 days annual leave plus Bank Holidays Holiday Purchase Scheme Private medical insurance (single cover) Company pension scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years) Company Bonus Discounts/Cashback/Offers from major retailers
Apr 20, 2024
Full time
HSSE Advisor Location: Saxham Salary: Salary: £41,000 - £50,000 + Benefits Join us in keeping our customers safe, warm, working & informed As Health, Safety & Environment lead for our Saxham site, you'll play a pivotal role in supporting site leadership to achieve Health, Safety, Security, Environmental, and Quality (HSSEQ) objectives, ensuring compliance with legislation and the achievement of challenging risk reduction and performance improvement ambitions. Integral to this, is creating an environment free of incidents and near misses for all Calor colleagues, contractors, and customers; where pride it's taken in doing the right thing; people and teamwork are valued; ownership of health & safety is naturally embedded in all activities undertaken and where risk is reduced to the most acceptable level. Calor offers a dynamic and inspiring work environment, where investing in our people's growth and expertise is at the core of our success. Our inclusive culture of expertise, safety, and trust empowers us to lead the way in sustainability, innovation, and personal development. As the leading supplier in the UK LPG market, Calor is a company that's always on the move. As part of SHV Energy, we continually evolve to provide expansive, forward-thinking services to our customers. It's our dedicated team that drives our progress, making them the heart of our business. To Excel in This Role, You'll Need: NEBOSH or NCRQ Level 6 Diploma or equivalent Professional membership of IOSH or IIRSM or equivalent Hazard identification and evaluation expertise, including HAZID and HAZOP participation Experience in preparing and assessing risk assessments and method statements Proficiency in incident management and investigation Competence in Emergency Response Management Familiarity with security management systems and threat awareness Experience pf process safety management and the control of major accident hazards Experience of CDM and the management of contractors Knowledge of safety culture models and change influence Strong decision-making skills and sound judgment Ability to communicate and influence effectively across all organisational levels Ability to build relationships with and contribute to the wider Calor HSSEQ network and function Key Responsibilities: Provide Health, Safety, Security, Environment and Quality (HSSEQ) subject matter expertise and support to the site and its teams. Ensure adequate and effective HSSEQ risk controls and procedures are always in place. Ensure quality and timely management of site HSSEQ improvement actions. Ensure accurate and timely reporting, management, and investigation of hazards, near misses, and incidents. Oversee safe systems of work, control of work, permit-to-work procedures, and energy isolation procedures. Develop and support site leadership with HSSEQ training and communication. Verify adequate emergency preparedness levels. Drive a strong safety culture through active HSSEQ governance, consultation and engagement including in Site Safety Meetings. In return, we offer: 25 days annual leave plus Bank Holidays Holiday Purchase Scheme Private medical insurance (single cover) Company pension scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years) Company Bonus Discounts/Cashback/Offers from major retailers
Our client in Montrose is looking for a Data Control Specialist to join their team for a period of 6 months. You will be responsible for Product quality review associated with the manufacturing process. Duties: Compile Databook packages in line with QMS (quality management requirements). Ensure the structure, quality of presentation and legibility is satisfactory and in accordance with company standard and Customer requirements. Maintain all approved records accurately using the agreed storage system, in-line with the company and Customer document retention policies. Support the generation of KPI reporting using EXCEL, Oracle/ERP, and Support Central systems. Maintain QMS responsibilities by working with internal stakeholders, making recommendations for possible corrective actions, writing, and updating procedures, systems, and checklists. Use correct Quality tools to raise concerns/submit continuous improvement ideas. Strong HSE work ethic. High awareness to the safety culture of the business. Qualifications: Bachelor's degree from an accredited university or college (or a high school diploma / GED with proven years of experience in Manufacturing). Desired Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills
Apr 20, 2024
Contractor
Our client in Montrose is looking for a Data Control Specialist to join their team for a period of 6 months. You will be responsible for Product quality review associated with the manufacturing process. Duties: Compile Databook packages in line with QMS (quality management requirements). Ensure the structure, quality of presentation and legibility is satisfactory and in accordance with company standard and Customer requirements. Maintain all approved records accurately using the agreed storage system, in-line with the company and Customer document retention policies. Support the generation of KPI reporting using EXCEL, Oracle/ERP, and Support Central systems. Maintain QMS responsibilities by working with internal stakeholders, making recommendations for possible corrective actions, writing, and updating procedures, systems, and checklists. Use correct Quality tools to raise concerns/submit continuous improvement ideas. Strong HSE work ethic. High awareness to the safety culture of the business. Qualifications: Bachelor's degree from an accredited university or college (or a high school diploma / GED with proven years of experience in Manufacturing). Desired Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills
Agile Delivery Lead - Manchester Are you passionate about steering teams towards delivering high-quality outcomes efficiently and effectively? Are you adept at removing obstacles and nurturing an environment of trust and self-management? If so, we're eager to welcome you aboard! Responsibilities: Drive teams towards efficient solution delivery while ensuring stakeholder satisfaction. Take charge of optimising workflow, removing obstacles, and fostering a culture of trust and self-management within the team. Act as a champion for Agile practices, leading initiatives to boost productivity and streamline processes. Utilise your wealth of Agile leadership experience to guide and mentor teams. Inject energy, enthusiasm, and a results-driven mindset into our dynamic working environment. What We're Looking For: Demonstrable experience in Agile leadership roles, showcasing your ability to lead teams effectively. A genuine passion for coaching and mentoring others, helping them excel within an Agile framework. Proficiency in Agile techniques, allowing you to navigate complex challenges and drive continuous improvement. An energetic and results-oriented approach to your work, complemented by a positive attitude. The capability to thrive in a fast-paced and dynamic environment, embracing change and driving innovation. Benefits: 10% Bonus Training and Development Opportunities Flexible working - 2 visits to the office per month. If you're ready to lead teams to success and play a pivotal role in our Agile journey, don't hesitate to apply now for the Agile Delivery Lead position! Agile Delivery Lead - Manchester
Apr 20, 2024
Full time
Agile Delivery Lead - Manchester Are you passionate about steering teams towards delivering high-quality outcomes efficiently and effectively? Are you adept at removing obstacles and nurturing an environment of trust and self-management? If so, we're eager to welcome you aboard! Responsibilities: Drive teams towards efficient solution delivery while ensuring stakeholder satisfaction. Take charge of optimising workflow, removing obstacles, and fostering a culture of trust and self-management within the team. Act as a champion for Agile practices, leading initiatives to boost productivity and streamline processes. Utilise your wealth of Agile leadership experience to guide and mentor teams. Inject energy, enthusiasm, and a results-driven mindset into our dynamic working environment. What We're Looking For: Demonstrable experience in Agile leadership roles, showcasing your ability to lead teams effectively. A genuine passion for coaching and mentoring others, helping them excel within an Agile framework. Proficiency in Agile techniques, allowing you to navigate complex challenges and drive continuous improvement. An energetic and results-oriented approach to your work, complemented by a positive attitude. The capability to thrive in a fast-paced and dynamic environment, embracing change and driving innovation. Benefits: 10% Bonus Training and Development Opportunities Flexible working - 2 visits to the office per month. If you're ready to lead teams to success and play a pivotal role in our Agile journey, don't hesitate to apply now for the Agile Delivery Lead position! Agile Delivery Lead - Manchester
Our client, a leading global business, is on a transformative journey towards agility. As they embark on implementing agile processes within their product delivery globally, they are seeking an experienced Agile Coach to join their dynamic team. Position Summary: As an Agile Coach , you will play a pivotal role in driving the adoption of agile methodologies across the organisation. You ll collaborate with cross-functional teams, leadership, and stakeholders to enhance agility, foster continuous improvement, and optimise product delivery. Additionally, you ll take on Scrum Master responsibilities, ensuring effective sprint planning, daily stand-ups, and retrospectives. Key Responsibilities: Agile Transformation: Lead the organisation s agile transformation by coaching teams, managers, and executives on agile principles, practices, and mindset. Scrum Master Duties: Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives. Remove impediments and foster a collaborative environment. Ensure adherence to Scrum practices and ceremonies. POV, POC, and MVP Experience: Drive the creation of Proof of Value (POV) and Proof of Concept (POC) initiatives to validate agile practices and demonstrate their impact. Collaborate with teams to define and deliver Minimum Viable Products (MVPs) , iterating based on feedback and learning. Thriving in a Highly Matrix Environment: Navigate complex organisational structures, working effectively across multiple teams, reporting lines, and geographies. Influence and drive change in a matrixed setting. Continuous Improvement: Identify areas for improvement and implement agile best practices. Promote a culture of experimentation and learning. Stakeholder Engagement: Collaborate with product owners, development teams, and business units. Build strong relationships with stakeholders to drive alignment. Metrics and Reporting: Track team performance metrics and provide actionable insights. Report progress to leadership and recommend adjustments. Qualifications: Experience: Minimum 5 years of experience as an Agile Coach or Scrum Master. Proven success in leading agile transformations. Certifications: Certified ScrumMaster (CSM) or equivalent. Additional agile certifications (e.g., SAFe, PMI-ACP) preferred. Skills: Excellent coaching, facilitation, and communication skills. Strong understanding of agile frameworks (Scrum, Kanban, etc.). Ability to adapt to diverse organisational contexts. Global Mindset: Experience working in a global or multi-cultural environment. Ability to navigate complexities and drive change across geographies. What's on Offer: Competitive basic salary of up to £95,000 + bonus 27 days holiday + bank increasing each year Highly comepetitive pension Private healthcare and additional benefits Opportunity to shape the agile journey of a global organisation. Collaborative and inclusive work environment. Professional growth and development opportunities. This position will require you to be on site in Cheltenham 2 days per week so please only apply if you are within commutable distance or relocating. Recruiter: Adam Titmus
Apr 20, 2024
Full time
Our client, a leading global business, is on a transformative journey towards agility. As they embark on implementing agile processes within their product delivery globally, they are seeking an experienced Agile Coach to join their dynamic team. Position Summary: As an Agile Coach , you will play a pivotal role in driving the adoption of agile methodologies across the organisation. You ll collaborate with cross-functional teams, leadership, and stakeholders to enhance agility, foster continuous improvement, and optimise product delivery. Additionally, you ll take on Scrum Master responsibilities, ensuring effective sprint planning, daily stand-ups, and retrospectives. Key Responsibilities: Agile Transformation: Lead the organisation s agile transformation by coaching teams, managers, and executives on agile principles, practices, and mindset. Scrum Master Duties: Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives. Remove impediments and foster a collaborative environment. Ensure adherence to Scrum practices and ceremonies. POV, POC, and MVP Experience: Drive the creation of Proof of Value (POV) and Proof of Concept (POC) initiatives to validate agile practices and demonstrate their impact. Collaborate with teams to define and deliver Minimum Viable Products (MVPs) , iterating based on feedback and learning. Thriving in a Highly Matrix Environment: Navigate complex organisational structures, working effectively across multiple teams, reporting lines, and geographies. Influence and drive change in a matrixed setting. Continuous Improvement: Identify areas for improvement and implement agile best practices. Promote a culture of experimentation and learning. Stakeholder Engagement: Collaborate with product owners, development teams, and business units. Build strong relationships with stakeholders to drive alignment. Metrics and Reporting: Track team performance metrics and provide actionable insights. Report progress to leadership and recommend adjustments. Qualifications: Experience: Minimum 5 years of experience as an Agile Coach or Scrum Master. Proven success in leading agile transformations. Certifications: Certified ScrumMaster (CSM) or equivalent. Additional agile certifications (e.g., SAFe, PMI-ACP) preferred. Skills: Excellent coaching, facilitation, and communication skills. Strong understanding of agile frameworks (Scrum, Kanban, etc.). Ability to adapt to diverse organisational contexts. Global Mindset: Experience working in a global or multi-cultural environment. Ability to navigate complexities and drive change across geographies. What's on Offer: Competitive basic salary of up to £95,000 + bonus 27 days holiday + bank increasing each year Highly comepetitive pension Private healthcare and additional benefits Opportunity to shape the agile journey of a global organisation. Collaborative and inclusive work environment. Professional growth and development opportunities. This position will require you to be on site in Cheltenham 2 days per week so please only apply if you are within commutable distance or relocating. Recruiter: Adam Titmus
AO Correspondence Officer (Temp) Contract: August 2024 Salary: 11.55 per hour Location: Westminster, London Hybrid Work Setting This is a temporary contract role until the end of the year for an Admin Officer role with an immediate start date (Compliance dependant) for a four-month duration offering a hybrid work setting and a central London location (Westminster). Department Health and Social Care As an AO Correspondence Officer, you will be contributing to this busy team by being responsible for the successful handling and the flow of correspondence cases from the minute they are received to the moment that replies are dispatched. This work provides value by being essential for ensuring members of the public get the high-quality information from the Government quickly (key values of democracy and Government-transparency). Much of the role includes being engaged with drafting teams, other Government departments and ministerial private offices. This means that the role provides an outstanding opportunity to experience working on a central government process involving ministers and gain a good understanding of DHSC policies and how they are communicated. As an AO Correspondence Officer, you will be expected to: " process a large number of incoming ministerial and public correspondence onto and out of the correspondence database , SCRIBE. o Accurately complete the data entry of cases initiated by the ingestion robot. o Identify and pass cases for response to the correct drafting team, flagging sensitive or urgent cases as required. o Use knowledge and judgement to analyse complex cases and make recommendations to colleagues and team leaders for handling as part of ongoing improvement in MCPE. o Accurately issue responses digitally, performing final checks to ensure that correspondence meets quality expectations, and is sent to the correct addressee. " Initiate and manage transfer requests with other government departments (OGDs) in line with Cabinet Office guidelines. o Communicate efficiently and politely with OGD colleagues, ensuring that clear information is given, to secure a successful transfer o Monitor and chase cases that fail to receive a response from an OGD within CO deadlines. o Clearly summarise, and provide guidance if able, when escalating problem cases to senior managers for resolution. o Be aware of the role that different Government departments play in policy making and use that knowledge to make decisions about which department is best placed to answer a query. " Participate in other in-office tasks on your rota office attendance days (attendance levels sent by departmental requirement and business need) o Accurately print and prepare bundles of draft replies for ministerial signature. o Accurately scan and attach to SCRIBE records any hand signed cases from ministers o Ensure that any hard copy correspondence is collected from post room staff, accurately scanned on date of receipt and shared with colleagues for logging o Be flexible to the changing needs of private offices in a fast-paced central government department. " Be an effective team player o Support colleagues in your own team and the wider unit as required, to ensure that targets are met. o Get involved in discussions about existing processes and suggest any identified changes that may help to simplify processes and routines. o Pay close attention to detail and be committed to delivering a quality service. o Opportunities are available for extra-curricular activities, such as organising team meetings, contributing towards the wellbeing of colleagues, and developing in an area of interest. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Apr 20, 2024
Seasonal
AO Correspondence Officer (Temp) Contract: August 2024 Salary: 11.55 per hour Location: Westminster, London Hybrid Work Setting This is a temporary contract role until the end of the year for an Admin Officer role with an immediate start date (Compliance dependant) for a four-month duration offering a hybrid work setting and a central London location (Westminster). Department Health and Social Care As an AO Correspondence Officer, you will be contributing to this busy team by being responsible for the successful handling and the flow of correspondence cases from the minute they are received to the moment that replies are dispatched. This work provides value by being essential for ensuring members of the public get the high-quality information from the Government quickly (key values of democracy and Government-transparency). Much of the role includes being engaged with drafting teams, other Government departments and ministerial private offices. This means that the role provides an outstanding opportunity to experience working on a central government process involving ministers and gain a good understanding of DHSC policies and how they are communicated. As an AO Correspondence Officer, you will be expected to: " process a large number of incoming ministerial and public correspondence onto and out of the correspondence database , SCRIBE. o Accurately complete the data entry of cases initiated by the ingestion robot. o Identify and pass cases for response to the correct drafting team, flagging sensitive or urgent cases as required. o Use knowledge and judgement to analyse complex cases and make recommendations to colleagues and team leaders for handling as part of ongoing improvement in MCPE. o Accurately issue responses digitally, performing final checks to ensure that correspondence meets quality expectations, and is sent to the correct addressee. " Initiate and manage transfer requests with other government departments (OGDs) in line with Cabinet Office guidelines. o Communicate efficiently and politely with OGD colleagues, ensuring that clear information is given, to secure a successful transfer o Monitor and chase cases that fail to receive a response from an OGD within CO deadlines. o Clearly summarise, and provide guidance if able, when escalating problem cases to senior managers for resolution. o Be aware of the role that different Government departments play in policy making and use that knowledge to make decisions about which department is best placed to answer a query. " Participate in other in-office tasks on your rota office attendance days (attendance levels sent by departmental requirement and business need) o Accurately print and prepare bundles of draft replies for ministerial signature. o Accurately scan and attach to SCRIBE records any hand signed cases from ministers o Ensure that any hard copy correspondence is collected from post room staff, accurately scanned on date of receipt and shared with colleagues for logging o Be flexible to the changing needs of private offices in a fast-paced central government department. " Be an effective team player o Support colleagues in your own team and the wider unit as required, to ensure that targets are met. o Get involved in discussions about existing processes and suggest any identified changes that may help to simplify processes and routines. o Pay close attention to detail and be committed to delivering a quality service. o Opportunities are available for extra-curricular activities, such as organising team meetings, contributing towards the wellbeing of colleagues, and developing in an area of interest. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
My client operates in a growth market and are the market leaders in their area of expertise. What do we do? We provide products that enable people with mobility issues to be more mobile, enabling them to maintain their independence. Our products are genuinely liberating and transformative for their users, which is why 94% of our customers would recommend us to their friends. We are seeking an experienced and highly motivated Partner Relationship Manager to join our team. The primary responsibility of this role is to identify and secure new business opportunities, creating long-term relationships, contributing to the overall growth strategy of the Company. As our Business Development Manager, you will: Work closely with the Head of Business Development in building and executing a clearly defined route to market strategy and segment growth for the Motability Charity, Partners, Charities, Physiotherapists, Occupational Therapists, Live Broadcasts, providing training and events as required to represent the company Take ownership of achieving and exceeding performance expectations and targets Build positive relationships, grow and develop assigned key accounts and generating and developing new business, taking ownership of account & quarterly review process with the Head of Business Development, designing and implementing strategic sales plans to meet and exceed revenue targets. Provide weekly/monthly sales performance reports, forecasts, and market insights Approach potential new customers to establish and develop relationships Market research, staying informed about industry trends, competitor offerings, and emerging opportunities Identify and implement continuous improvement opportunities, always sharing best practice within the team Demonstrate full knowledge of all products and services on offer, ensuring that the highest level of Customer Service is delivered to all customers, all the time Attend shows and exhibitions, group development meetings, and successfully follow up on leads Regular travel and some over-night stays are required for this role In order to be successful in this role you must have:- Substantial experience in a similar role Demonstrable interpersonal skills and confidence to develop strong working relationships Proven ability to manage and analyse large amounts of data, and identify BD opportunities within it Excellent interpersonal and communication skills (written, spoken and presentational) A mature, consultative approach and be able to confidently guide and advise our customers and partners Strategic thinking skills and an entrepreneurial spirit with a passion for inspiring and persuading others Confident and effective presentation skills Strong leadership skills with a collaborative approach Excellent range of IT skills This is a great opportunity for someone with ambition, enthusiasm, and a genuine desire to succeed whilst working in an extremely rewarding industry within a caring business! Apply now!
Apr 20, 2024
Full time
My client operates in a growth market and are the market leaders in their area of expertise. What do we do? We provide products that enable people with mobility issues to be more mobile, enabling them to maintain their independence. Our products are genuinely liberating and transformative for their users, which is why 94% of our customers would recommend us to their friends. We are seeking an experienced and highly motivated Partner Relationship Manager to join our team. The primary responsibility of this role is to identify and secure new business opportunities, creating long-term relationships, contributing to the overall growth strategy of the Company. As our Business Development Manager, you will: Work closely with the Head of Business Development in building and executing a clearly defined route to market strategy and segment growth for the Motability Charity, Partners, Charities, Physiotherapists, Occupational Therapists, Live Broadcasts, providing training and events as required to represent the company Take ownership of achieving and exceeding performance expectations and targets Build positive relationships, grow and develop assigned key accounts and generating and developing new business, taking ownership of account & quarterly review process with the Head of Business Development, designing and implementing strategic sales plans to meet and exceed revenue targets. Provide weekly/monthly sales performance reports, forecasts, and market insights Approach potential new customers to establish and develop relationships Market research, staying informed about industry trends, competitor offerings, and emerging opportunities Identify and implement continuous improvement opportunities, always sharing best practice within the team Demonstrate full knowledge of all products and services on offer, ensuring that the highest level of Customer Service is delivered to all customers, all the time Attend shows and exhibitions, group development meetings, and successfully follow up on leads Regular travel and some over-night stays are required for this role In order to be successful in this role you must have:- Substantial experience in a similar role Demonstrable interpersonal skills and confidence to develop strong working relationships Proven ability to manage and analyse large amounts of data, and identify BD opportunities within it Excellent interpersonal and communication skills (written, spoken and presentational) A mature, consultative approach and be able to confidently guide and advise our customers and partners Strategic thinking skills and an entrepreneurial spirit with a passion for inspiring and persuading others Confident and effective presentation skills Strong leadership skills with a collaborative approach Excellent range of IT skills This is a great opportunity for someone with ambition, enthusiasm, and a genuine desire to succeed whilst working in an extremely rewarding industry within a caring business! Apply now!
QA Manager We are seeking a highly skilled and experienced QA Manager with a background in automation testing to join our dynamic FinTech client. The ideal candidate will be responsible for leading and managing the QA team, ensuring the quality and reliability of our financial technology products through rigorous testing methodologies, with a strong emphasis on automation. Location: London based - hybrid working model Salary: 80,000 - 100,000 Role overview: Lead, mentor, and manage a team of QA engineers, ensuring their professional growth and development. Foster a culture of quality and continuous improvement within the QA team. Develop and implement QA strategies, policies, and procedures aligned with organizational goals. Collaborate with cross-functional teams to define quality standards and metrics. Design, develop, and maintain automated test frameworks and scripts for functional, regression, and performance testing. Implement best practices for test automation to optimize efficiency and effectiveness. Oversee the execution of automated test suites and analyze results to identify defects and areas for improvement. Ensure the quality and reliability of FinTech products by conducting thorough testing throughout the software development lifecycle. Monitor and evaluate product quality metrics, identifying trends and patterns to drive improvements. Collaborate with development teams to resolve defects and ensure timely delivery of high-quality releases. Ensure that QA processes and practices comply with relevant regulations and standards. Champion quality initiatives and process improvements to enhance the efficiency and effectiveness of QA activities. Skills / Qualifications required: Nice to have a background as a QA Manager or Lead within the FinTech environment and be equipped with corresponding skills. Extensive experience with test automation tools and frameworks. Previous experience and knowledge of AWS would be desirable. Valuing the growth and development of individuals, displaying a natural talent for inspiring and motivating teams. Experience with Agile/Scrum methodologies and continuous. Excellent leadership, communication, and interpersonal skills. Ability to collaborate effectively with cross-functional teams and stakeholders. Please apply by sending your applications to (url removed) Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
Apr 20, 2024
Full time
QA Manager We are seeking a highly skilled and experienced QA Manager with a background in automation testing to join our dynamic FinTech client. The ideal candidate will be responsible for leading and managing the QA team, ensuring the quality and reliability of our financial technology products through rigorous testing methodologies, with a strong emphasis on automation. Location: London based - hybrid working model Salary: 80,000 - 100,000 Role overview: Lead, mentor, and manage a team of QA engineers, ensuring their professional growth and development. Foster a culture of quality and continuous improvement within the QA team. Develop and implement QA strategies, policies, and procedures aligned with organizational goals. Collaborate with cross-functional teams to define quality standards and metrics. Design, develop, and maintain automated test frameworks and scripts for functional, regression, and performance testing. Implement best practices for test automation to optimize efficiency and effectiveness. Oversee the execution of automated test suites and analyze results to identify defects and areas for improvement. Ensure the quality and reliability of FinTech products by conducting thorough testing throughout the software development lifecycle. Monitor and evaluate product quality metrics, identifying trends and patterns to drive improvements. Collaborate with development teams to resolve defects and ensure timely delivery of high-quality releases. Ensure that QA processes and practices comply with relevant regulations and standards. Champion quality initiatives and process improvements to enhance the efficiency and effectiveness of QA activities. Skills / Qualifications required: Nice to have a background as a QA Manager or Lead within the FinTech environment and be equipped with corresponding skills. Extensive experience with test automation tools and frameworks. Previous experience and knowledge of AWS would be desirable. Valuing the growth and development of individuals, displaying a natural talent for inspiring and motivating teams. Experience with Agile/Scrum methodologies and continuous. Excellent leadership, communication, and interpersonal skills. Ability to collaborate effectively with cross-functional teams and stakeholders. Please apply by sending your applications to (url removed) Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company is currently seeking a Software Designer based in Cambridge. This is a full-time, temporary role working Monday - Friday until October 2024. The role is paying up to 26 per hour depending on experience to start ASAP. This role can be remote however must be in commutable distance to Cambridge to attend meetings when necessary. Full stack designer Job Requirements: At the company, innovation springs from a team of individuals each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. From earliest days, they have recognized that capturing and drawing from diverse points of view improves our products and services. Are you passionate about designing innovative solutions that transform and improve the way people work? Are you always thinking of ways to improve features or enhance processes? Are you someone who equates fun with using a new application just to see how it works? If so, they are looking for you! They are looking for a UX Designer with a collaborative spirit to work with product management, SW development, and business stakeholders to provide design and user experience direction and leadership. This role requires a strong interest in new technology and a passion for providing the best customer experience possible. The ideal candidate must be familiar with Agile software development and comfortable creating clear and well-formed use cases for development teams. You must be able to work independently, communicate status and manage risks. Key Responsibilities Create early-stage concepts/sketches/user flows to quickly test hypotheses and de-risk assumptions. Create high-fidelity mockups and prototypes. Leverage research findings and incorporate design workshop outcomes into design proposals. Propose and negotiate improvements to the user experience with product managers, developers, and business stakeholders. Collaborate with other product designers, researchers, and UX strategists. Create clear and well-formed use cases to solve a problem. Must be capable of understanding and using a UI framework and contribute to its improvement. Document UX/UI behaviors. Hand-off UI mockups to front-end developers and review front-end implementation. Advocate for the customer and the use of research and design thinking practices throughout the design process. Skills Comfortable starting with ambiguous goals, ideas, or requirements and iterating to create clarity and alignment. A knack for storytelling through illustrating user flows, journeys, and experiences Able to understand complex product requirements and convert them to easy-to-use software solutions. The ability to recognize when to pivot and try a different design approach. Advanced visual design and information architecture skills Advanced Figma skills and up to date with the latest features and capabilities (Variants, Variables, Auto-layout, Prototyping, Conditionals, Component Creation) Familiarity with Miro and other rapid sketch/whiteboard tools Experience with user research. Experience working with design systems. Advanced skills with user-centric design methods Well-versed in agile methodologies and software development processes Ability to communicate to all levels of users (internal and external), strong problem-solving skills, adaptable, proactive, willing to take ownership and to manage ambiguity. Multi-tasking and time management skills, with the ability to prioritize tasks. Ability to work both independently and as part of a team. Experience in Computer & Software Technology design preferred. Experience facilitating cross-functional design thinking workshops is a plus. Qualifications 3-5+ years SW UX design experience BS degree (or equivalent experience) in Design or Technology related field
Apr 20, 2024
Seasonal
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company is currently seeking a Software Designer based in Cambridge. This is a full-time, temporary role working Monday - Friday until October 2024. The role is paying up to 26 per hour depending on experience to start ASAP. This role can be remote however must be in commutable distance to Cambridge to attend meetings when necessary. Full stack designer Job Requirements: At the company, innovation springs from a team of individuals each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. From earliest days, they have recognized that capturing and drawing from diverse points of view improves our products and services. Are you passionate about designing innovative solutions that transform and improve the way people work? Are you always thinking of ways to improve features or enhance processes? Are you someone who equates fun with using a new application just to see how it works? If so, they are looking for you! They are looking for a UX Designer with a collaborative spirit to work with product management, SW development, and business stakeholders to provide design and user experience direction and leadership. This role requires a strong interest in new technology and a passion for providing the best customer experience possible. The ideal candidate must be familiar with Agile software development and comfortable creating clear and well-formed use cases for development teams. You must be able to work independently, communicate status and manage risks. Key Responsibilities Create early-stage concepts/sketches/user flows to quickly test hypotheses and de-risk assumptions. Create high-fidelity mockups and prototypes. Leverage research findings and incorporate design workshop outcomes into design proposals. Propose and negotiate improvements to the user experience with product managers, developers, and business stakeholders. Collaborate with other product designers, researchers, and UX strategists. Create clear and well-formed use cases to solve a problem. Must be capable of understanding and using a UI framework and contribute to its improvement. Document UX/UI behaviors. Hand-off UI mockups to front-end developers and review front-end implementation. Advocate for the customer and the use of research and design thinking practices throughout the design process. Skills Comfortable starting with ambiguous goals, ideas, or requirements and iterating to create clarity and alignment. A knack for storytelling through illustrating user flows, journeys, and experiences Able to understand complex product requirements and convert them to easy-to-use software solutions. The ability to recognize when to pivot and try a different design approach. Advanced visual design and information architecture skills Advanced Figma skills and up to date with the latest features and capabilities (Variants, Variables, Auto-layout, Prototyping, Conditionals, Component Creation) Familiarity with Miro and other rapid sketch/whiteboard tools Experience with user research. Experience working with design systems. Advanced skills with user-centric design methods Well-versed in agile methodologies and software development processes Ability to communicate to all levels of users (internal and external), strong problem-solving skills, adaptable, proactive, willing to take ownership and to manage ambiguity. Multi-tasking and time management skills, with the ability to prioritize tasks. Ability to work both independently and as part of a team. Experience in Computer & Software Technology design preferred. Experience facilitating cross-functional design thinking workshops is a plus. Qualifications 3-5+ years SW UX design experience BS degree (or equivalent experience) in Design or Technology related field
Product Owner - Oracle Fusion / Oracle HCM Fusion Location: Flexible Work Location (Occasional office visit, Warwick) Job type: Full time, Permanent Job reference: 462 Telent are looking for an addition to the Business Support team. Playing a crucial part in the shaping of the Oracle HCM Fusion technology, creating and delivering a strategic blueprint of the development of this technology, and being able to translate this journey to the business, is what you will have the opportunity to do as the Product Owner of Oracle HCM Fusion! This is a flexible working location role, which may see you visit our Warwick Head Office from time to time. The Product Owner - Oracle HCM Fusion will play a key role in ensuring our HR application service continues to drive value from our products, working closely with business and technology leaders to define product roadmaps that support the delivery of our business strategies. In conjunction with 3rd party suppliers the Product Owner will be responsible for the delivery of an optimised BAU service that continuous evolves to ensure alignment and value to our customers. Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected. Product Owner - Oracle HCM Fusion - What you'll do: Strategic alignment of product set to wider company strategy. Defining and delivery agreed product roadmaps including Oracle Fusion HCM. Management of BAU service in alignment with ITIL processes and procedures Building strong partnerships with key business stakeholders Conducting regular application license, subscriptions, and budgets reviews Creation and maintenance of product knowledge base Management of adherence to ITGC controls, supporting of relevant audits when required. Project management of timely delivery of quality software enhancements and product increments. Providing insights with regards technology and product advances to support user innovation sessions Proactive identification of service improvements and risk mitigation Day to day management of 3rd party vendors and service providers holding regular service reviews Ensuring supporting infrastructure remains fit for purpose, leading action planning on activities such as risk mitigation, testing and application driven refresh programmes. Product Owner - HCM Fusion - Who you are: This role would be suitable for a Product Owner / Product Specialist who has come from a background of configuring, implementing, supporting BAU activities and delivering Oracle HCM / Oracle HCM Fusion solutions, and has developed from the Back-end to the Front-end of the solution. We are looking for someone that has the "technical knowledge" around the Oracle HCM / Oracle Fusion solutions from an overall HR applications perspective, and is then able to translate this at a High Level AND Low Level to our business leaders and key Stakeholders. The Product Owner will be visionary, and will see opportunities to expand the solution. The Product Owner will be experienced in managing Oracle Fusion HCM support teams, implementation, delivery, and overall innovation. Product Owner - Oracle HCM Fusion - Key Requirements: Expertise in managing the Oracle Fusion or Oracle EBS HCM applications Relevant experience in implementing HR applications, specifically Oracle Fusion HCM applications Experience in defining & delivering product strategies and roadmaps Managing SaaS product releases Experience in managing 3rd party outsource providers Understanding of agile working practices. Telent - What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies (eg. Enhanced Maternity / Paternity) Flexible working options (based on individual circumstances) Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! Telent - Brilliance brought together.
Apr 20, 2024
Full time
Product Owner - Oracle Fusion / Oracle HCM Fusion Location: Flexible Work Location (Occasional office visit, Warwick) Job type: Full time, Permanent Job reference: 462 Telent are looking for an addition to the Business Support team. Playing a crucial part in the shaping of the Oracle HCM Fusion technology, creating and delivering a strategic blueprint of the development of this technology, and being able to translate this journey to the business, is what you will have the opportunity to do as the Product Owner of Oracle HCM Fusion! This is a flexible working location role, which may see you visit our Warwick Head Office from time to time. The Product Owner - Oracle HCM Fusion will play a key role in ensuring our HR application service continues to drive value from our products, working closely with business and technology leaders to define product roadmaps that support the delivery of our business strategies. In conjunction with 3rd party suppliers the Product Owner will be responsible for the delivery of an optimised BAU service that continuous evolves to ensure alignment and value to our customers. Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected. Product Owner - Oracle HCM Fusion - What you'll do: Strategic alignment of product set to wider company strategy. Defining and delivery agreed product roadmaps including Oracle Fusion HCM. Management of BAU service in alignment with ITIL processes and procedures Building strong partnerships with key business stakeholders Conducting regular application license, subscriptions, and budgets reviews Creation and maintenance of product knowledge base Management of adherence to ITGC controls, supporting of relevant audits when required. Project management of timely delivery of quality software enhancements and product increments. Providing insights with regards technology and product advances to support user innovation sessions Proactive identification of service improvements and risk mitigation Day to day management of 3rd party vendors and service providers holding regular service reviews Ensuring supporting infrastructure remains fit for purpose, leading action planning on activities such as risk mitigation, testing and application driven refresh programmes. Product Owner - HCM Fusion - Who you are: This role would be suitable for a Product Owner / Product Specialist who has come from a background of configuring, implementing, supporting BAU activities and delivering Oracle HCM / Oracle HCM Fusion solutions, and has developed from the Back-end to the Front-end of the solution. We are looking for someone that has the "technical knowledge" around the Oracle HCM / Oracle Fusion solutions from an overall HR applications perspective, and is then able to translate this at a High Level AND Low Level to our business leaders and key Stakeholders. The Product Owner will be visionary, and will see opportunities to expand the solution. The Product Owner will be experienced in managing Oracle Fusion HCM support teams, implementation, delivery, and overall innovation. Product Owner - Oracle HCM Fusion - Key Requirements: Expertise in managing the Oracle Fusion or Oracle EBS HCM applications Relevant experience in implementing HR applications, specifically Oracle Fusion HCM applications Experience in defining & delivering product strategies and roadmaps Managing SaaS product releases Experience in managing 3rd party outsource providers Understanding of agile working practices. Telent - What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies (eg. Enhanced Maternity / Paternity) Flexible working options (based on individual circumstances) Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! Telent - Brilliance brought together.
Product Manager - Systems/Utilities - Cheshire Fully remote working available Salary - (phone number removed) Product Manager required for a leading client based in Cheshire, Knutsford with fully remote working available. My client is currently seeking a Product Manager to come on board to spearhead the clients Billing department, guiding our team towards peak performance in invoice processing, customer service, and operational effectiveness. This crucial position requires a combination of strong leadership, technical expertise, and deep industry insight, specifically within the Energy Utilities sector. The perfect candidate will demonstrate a keen grasp of data analysis, agile methodologies, and a talent for leveraging technological innovation to enhance processes. Key skills, Strong Product Management experience Lead and mentor a group of Data Analysts, ensuring that invoicing is carried out with unmatched precision, efficiency, and velocity. Demonstrated strong leadership abilities, evidenced by a history of guiding and cultivating top-tier teams. Collaborate closely with the Development team to convert process obstacles into system automation and improvement requisites, striving for ongoing workflow enhancement and the minimization of manual tasks. Exceptional communication and interpersonal aptitude, adept at effective collaboration with technical and non-technical counterparts. Certification in Agile methodology or verifiable expertise in Agile environments. Comprehensive understanding of the Energy Utilities sector is highly advantageous. Demonstrate a comprehensive grasp of Agile methodologies, advocating for flexibility and adaptability in project management and operational processes. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Apr 20, 2024
Full time
Product Manager - Systems/Utilities - Cheshire Fully remote working available Salary - (phone number removed) Product Manager required for a leading client based in Cheshire, Knutsford with fully remote working available. My client is currently seeking a Product Manager to come on board to spearhead the clients Billing department, guiding our team towards peak performance in invoice processing, customer service, and operational effectiveness. This crucial position requires a combination of strong leadership, technical expertise, and deep industry insight, specifically within the Energy Utilities sector. The perfect candidate will demonstrate a keen grasp of data analysis, agile methodologies, and a talent for leveraging technological innovation to enhance processes. Key skills, Strong Product Management experience Lead and mentor a group of Data Analysts, ensuring that invoicing is carried out with unmatched precision, efficiency, and velocity. Demonstrated strong leadership abilities, evidenced by a history of guiding and cultivating top-tier teams. Collaborate closely with the Development team to convert process obstacles into system automation and improvement requisites, striving for ongoing workflow enhancement and the minimization of manual tasks. Exceptional communication and interpersonal aptitude, adept at effective collaboration with technical and non-technical counterparts. Certification in Agile methodology or verifiable expertise in Agile environments. Comprehensive understanding of the Energy Utilities sector is highly advantageous. Demonstrate a comprehensive grasp of Agile methodologies, advocating for flexibility and adaptability in project management and operational processes. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Job Title: Sales & Customer Service Manager Location: West Yorkshire, (nr Wetherby) Pay rate/Salary: Up to £30k DOE Hours of Work: Mon Fri (9am- 5.30pm) Type: Permanent Office Based - Fulltime Start Date: Immediately (flexible for notice periods) We are hiring a Sales and Customer Service Manager on the behalf of a manufacturer, distributor and retailer of artisan pizza ovens that are made in Spain. In this senior role you will be reporting directly to the managing director and will be responsible for sales, customer service, logistics, marketing & promotions and building relationships with stockists. You will be overall in charge of the day to day operations and running of the business, providing the highest level of customer service and customer satisfaction. Key Responsibilities of a Sales and Customer Service Manager Managing inbound calls and enquiries from a variety of customers. Confidently communicating with customers via phone, email, and live chat, to provide quotes and seizing the opportunity to maximise sales. Achieving and exceed weekly and monthly sales targets, through constant communication and strong relationship building. Developing new business by generating new leads, making outbound calls and conducting face to face meetings and/or showroom visits. Processing and responding to all new enquiries in a timely manner whilst ensuring all customers requirements and needs are met. Managing and improving the CRM, building a quality customer database to ensure outstanding service is delivered. Dealing with complex sales and customer queries, offering product knowledge and support. Manage and resolve complex customer requests, complaints or escalations, and ensure corrective action is identified and embedded within processes. Identify areas for improvement and drive improvement initiatives. Maintaining strong relationships with new and existing clients and stockists. Effective account management Collaborating with other teams to problem solve and gain insight to maintain excellent customer order experience. Work closely with the Warehouse Manager and team to understand lead times and any potential changes to customer orders. Work closely with logistics and 3rd parties to plan dispatch and delivery of orders in line with order fulfilment levels. Producing weekly and monthly reports for senior management regarding sales figures, new customers, account production, order errors, customer complaints and troubleshooting. Providing ongoing training and support to existing team members by conducting monthly one-to 1 one meetings and creating individual development plans. Ensuring in-house systems are kept up to date at all times. The above range of duties whilst not exhaustive, give a clear indication of the job description that the Sales & Customer Service Manager role involves. However, the role will also require the employee to carry out any other duties that may be required to effectively perform their job. What we are looking for in a Sales and Customer Service Manager A Passion for sales with an aim to achieve and exceed weekly and monthly sales targets Consistent drive, burning ambition, constant communication, and strong relationship building. Personable and friendly attitude with strong communication skills, ensuring that long term relationships can be developed. Proven and demonstrable experience of working in a fast-paced customer service/ sales role. A track record of sales achievements is essential for this role. Management and leadership experience is essential. Strong communication skills with a confident, Personable and friendly attitude and telephone manner, with the ability to build a quick rapport with the customers and ensure that long term relationships can be developed . Able to demonstrate good listening, negotiation and organisational skills. Excellent administration skills with the ability to use Microsoft Office programmes. A quick learner, adapting to the changing nature of the role as the company expands. Team player, great at building strong, trusted relationships with a hunger to deliver results Benefits of a Sales and Customer Service Manager Upto 20% performance related bonus 28days holiday inc. Bank Holidays (increases with length of service) No Weekend Work Company Pension Employee Discounts On-site parking Apply to these Sales and Customer Service Manager roles through this advert. If successful, you may need to digitally register with our agency (if you haven t already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable. If you would like more information about this role, please contact Lucy on our Commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leicester. This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
Apr 20, 2024
Full time
Job Title: Sales & Customer Service Manager Location: West Yorkshire, (nr Wetherby) Pay rate/Salary: Up to £30k DOE Hours of Work: Mon Fri (9am- 5.30pm) Type: Permanent Office Based - Fulltime Start Date: Immediately (flexible for notice periods) We are hiring a Sales and Customer Service Manager on the behalf of a manufacturer, distributor and retailer of artisan pizza ovens that are made in Spain. In this senior role you will be reporting directly to the managing director and will be responsible for sales, customer service, logistics, marketing & promotions and building relationships with stockists. You will be overall in charge of the day to day operations and running of the business, providing the highest level of customer service and customer satisfaction. Key Responsibilities of a Sales and Customer Service Manager Managing inbound calls and enquiries from a variety of customers. Confidently communicating with customers via phone, email, and live chat, to provide quotes and seizing the opportunity to maximise sales. Achieving and exceed weekly and monthly sales targets, through constant communication and strong relationship building. Developing new business by generating new leads, making outbound calls and conducting face to face meetings and/or showroom visits. Processing and responding to all new enquiries in a timely manner whilst ensuring all customers requirements and needs are met. Managing and improving the CRM, building a quality customer database to ensure outstanding service is delivered. Dealing with complex sales and customer queries, offering product knowledge and support. Manage and resolve complex customer requests, complaints or escalations, and ensure corrective action is identified and embedded within processes. Identify areas for improvement and drive improvement initiatives. Maintaining strong relationships with new and existing clients and stockists. Effective account management Collaborating with other teams to problem solve and gain insight to maintain excellent customer order experience. Work closely with the Warehouse Manager and team to understand lead times and any potential changes to customer orders. Work closely with logistics and 3rd parties to plan dispatch and delivery of orders in line with order fulfilment levels. Producing weekly and monthly reports for senior management regarding sales figures, new customers, account production, order errors, customer complaints and troubleshooting. Providing ongoing training and support to existing team members by conducting monthly one-to 1 one meetings and creating individual development plans. Ensuring in-house systems are kept up to date at all times. The above range of duties whilst not exhaustive, give a clear indication of the job description that the Sales & Customer Service Manager role involves. However, the role will also require the employee to carry out any other duties that may be required to effectively perform their job. What we are looking for in a Sales and Customer Service Manager A Passion for sales with an aim to achieve and exceed weekly and monthly sales targets Consistent drive, burning ambition, constant communication, and strong relationship building. Personable and friendly attitude with strong communication skills, ensuring that long term relationships can be developed. Proven and demonstrable experience of working in a fast-paced customer service/ sales role. A track record of sales achievements is essential for this role. Management and leadership experience is essential. Strong communication skills with a confident, Personable and friendly attitude and telephone manner, with the ability to build a quick rapport with the customers and ensure that long term relationships can be developed . Able to demonstrate good listening, negotiation and organisational skills. Excellent administration skills with the ability to use Microsoft Office programmes. A quick learner, adapting to the changing nature of the role as the company expands. Team player, great at building strong, trusted relationships with a hunger to deliver results Benefits of a Sales and Customer Service Manager Upto 20% performance related bonus 28days holiday inc. Bank Holidays (increases with length of service) No Weekend Work Company Pension Employee Discounts On-site parking Apply to these Sales and Customer Service Manager roles through this advert. If successful, you may need to digitally register with our agency (if you haven t already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable. If you would like more information about this role, please contact Lucy on our Commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leicester. This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
My client at Marine Management Organisation, is looking for a Grants Case Manager (EO Grade) to join their team as soon as possible. If you feel you have the right experience and skills to join the team then look no further! Location : Hybrid Working - 2 Days Per Week from Home and 3 Days Per Week from Head Office in Newcastle (Lancaster House - NE47YH) Rate of Pay : 14.29ph Hours : Full time 9am to 5pm (can be flexible) Start Date : ASAP Contract: 6 months initially with possibility of extension. Main Duties and Accountabilities: Proactively manage a diverse portfolio of grant projects to ensure they are delivered in line with rules and regulations. Manage own caseload effectively and ensure that all associated systems and spreadsheets are maintained promptly and accurately Ensure knowledge of scheme rules and regulation is up to date and apply this in making robust and consistent decisions on applications for grant funding Deliver important messages ensuring timeframes and key milestones are relayed with project leads. Contribute to the production of reports on commitment and spend across the scheme. Attend meetings and represent the Grants team at stakeholder events. Provide support and offer advice to newer team members Liaise with key stakeholders within MMO and externally including MCA, Defra Policy, and industry representative to build effective working relationships, offering support and guidance to stakeholders through all forms of correspondence Advise applicants and their representatives about relevant regulatory frameworks and project-specific issues. Work with applicants and their representatives to resolve complex issues and ensure that projects remain in line with eligibility criteria. Maintain relationships with industry representatives and develop effective ways of working together. Encourage and invite applications for grant funding across the scheme and in particular areas of the scheme where volume targets are not being met Engage with Maritime and Coastguard Agency and enforcement officers to inform monitoring and compliance activities Manage projects to improve processes and guidance. Contribute to internal policy development and to the design of systems and processes. Highlight areas of potential improvement and contribute to the solution implementation. Role Criteria: The ability to plan and prioritise your workload to ensure commitment and spend is achieved in line with regulatory targets. Ability to communicate effectively with a wide range of internal and external stakeholders, in writing, over the phone and in group situations. Ability to understand and interpret complex legislation/regulations and apply them to a range of practical situations. Ability to work independently to deliver results within prescribed timescales. Strong analytical skills, to produce business focused resolutions. Strong IT skills with a good working knowledge of all Microsoft packages particularly Excel Please note: Full right to work ID documents will be required upon registration. Must also be able to provide evidence of activity for the last 3 years. Due to the large volumes of applications, we are not able to respond to everyone. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Apr 20, 2024
Seasonal
My client at Marine Management Organisation, is looking for a Grants Case Manager (EO Grade) to join their team as soon as possible. If you feel you have the right experience and skills to join the team then look no further! Location : Hybrid Working - 2 Days Per Week from Home and 3 Days Per Week from Head Office in Newcastle (Lancaster House - NE47YH) Rate of Pay : 14.29ph Hours : Full time 9am to 5pm (can be flexible) Start Date : ASAP Contract: 6 months initially with possibility of extension. Main Duties and Accountabilities: Proactively manage a diverse portfolio of grant projects to ensure they are delivered in line with rules and regulations. Manage own caseload effectively and ensure that all associated systems and spreadsheets are maintained promptly and accurately Ensure knowledge of scheme rules and regulation is up to date and apply this in making robust and consistent decisions on applications for grant funding Deliver important messages ensuring timeframes and key milestones are relayed with project leads. Contribute to the production of reports on commitment and spend across the scheme. Attend meetings and represent the Grants team at stakeholder events. Provide support and offer advice to newer team members Liaise with key stakeholders within MMO and externally including MCA, Defra Policy, and industry representative to build effective working relationships, offering support and guidance to stakeholders through all forms of correspondence Advise applicants and their representatives about relevant regulatory frameworks and project-specific issues. Work with applicants and their representatives to resolve complex issues and ensure that projects remain in line with eligibility criteria. Maintain relationships with industry representatives and develop effective ways of working together. Encourage and invite applications for grant funding across the scheme and in particular areas of the scheme where volume targets are not being met Engage with Maritime and Coastguard Agency and enforcement officers to inform monitoring and compliance activities Manage projects to improve processes and guidance. Contribute to internal policy development and to the design of systems and processes. Highlight areas of potential improvement and contribute to the solution implementation. Role Criteria: The ability to plan and prioritise your workload to ensure commitment and spend is achieved in line with regulatory targets. Ability to communicate effectively with a wide range of internal and external stakeholders, in writing, over the phone and in group situations. Ability to understand and interpret complex legislation/regulations and apply them to a range of practical situations. Ability to work independently to deliver results within prescribed timescales. Strong analytical skills, to produce business focused resolutions. Strong IT skills with a good working knowledge of all Microsoft packages particularly Excel Please note: Full right to work ID documents will be required upon registration. Must also be able to provide evidence of activity for the last 3 years. Due to the large volumes of applications, we are not able to respond to everyone. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Job Title: Sales & Customer Service Manager Location: REMOTE Pay rate/Salary: Up to £30k DOE Hours of Work: Mon Fri (9am- 5.30pm) Type: Permanent Remote - Fulltime Start Date: Immediately (flexible for notice periods) We are hiring a Sales and Customer Service Manager on the behalf of a manufacturer, distributor and retailer of artisan pizza ovens that are made in Spain. In this senior role you will be reporting directly to the managing director and will be responsible for sales, customer service, logistics, marketing & promotions and building relationships with stockists. You will be overall in charge of the day to day operations and running of the business, providing the highest level of customer service and customer satisfaction. Key Responsibilities of a Sales and Customer Service Manager Managing inbound calls and enquiries from a variety of customers. Confidently communicating with customers via phone, email, and live chat, to provide quotes and seizing the opportunity to maximise sales. Achieving and exceed weekly and monthly sales targets, through constant communication and strong relationship building. Developing new business by generating new leads, making outbound calls and conducting face to face meetings and/or showroom visits. Processing and responding to all new enquiries in a timely manner whilst ensuring all customers requirements and needs are met. Managing and improving the CRM, building a quality customer database to ensure outstanding service is delivered. Dealing with complex sales and customer queries, offering product knowledge and support. Manage and resolve complex customer requests, complaints or escalations, and ensure corrective action is identified and embedded within processes. Identify areas for improvement and drive improvement initiatives. Maintaining strong relationships with new and existing clients and stockists. Effective account management Collaborating with other teams to problem solve and gain insight to maintain excellent customer order experience. Work closely with the Warehouse Manager and team to understand lead times and any potential changes to customer orders. Work closely with logistics and 3rd parties to plan dispatch and delivery of orders in line with order fulfilment levels. Producing weekly and monthly reports for senior management regarding sales figures, new customers, account production, order errors, customer complaints and troubleshooting. Providing ongoing training and support to existing team members by conducting monthly one-to 1 one meetings and creating individual development plans. Ensuring in-house systems are kept up to date at all times. The above range of duties whilst not exhaustive, give a clear indication of the job description that the Sales & Customer Service Manager role involves. However, the role will also require the employee to carry out any other duties that may be required to effectively perform their job. What we are looking for in a Sales and Customer Service Manager A Passion for sales with an aim to achieve and exceed weekly and monthly sales targets Consistent drive, burning ambition, constant communication, and strong relationship building. Personable and friendly attitude with strong communication skills, ensuring that long term relationships can be developed. Proven and demonstrable experience of working in a fast-paced customer service/ sales role. A track record of sales achievements is essential for this role. Management and leadership experience is essential. Strong communication skills with a confident, Personable and friendly attitude and telephone manner, with the ability to build a quick rapport with the customers and ensure that long term relationships can be developed . Able to demonstrate good listening, negotiation and organisational skills. Excellent administration skills with the ability to use Microsoft Office programmes. A quick learner, adapting to the changing nature of the role as the company expands. Team player, great at building strong, trusted relationships with a hunger to deliver results Benefits of a Sales and Customer Service Manager Upto 20% performance related bonus 28days holiday inc. Bank Holidays (increases with length of service) No Weekend Work Company Pension Employee Discounts On-site parking Apply to these Sales and Customer Service Manager roles through this advert. If successful, you may need to digitally register with our agency (if you haven t already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable. If you would like more information about this role, please contact Lucy on our Commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leicester. This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
Apr 20, 2024
Full time
Job Title: Sales & Customer Service Manager Location: REMOTE Pay rate/Salary: Up to £30k DOE Hours of Work: Mon Fri (9am- 5.30pm) Type: Permanent Remote - Fulltime Start Date: Immediately (flexible for notice periods) We are hiring a Sales and Customer Service Manager on the behalf of a manufacturer, distributor and retailer of artisan pizza ovens that are made in Spain. In this senior role you will be reporting directly to the managing director and will be responsible for sales, customer service, logistics, marketing & promotions and building relationships with stockists. You will be overall in charge of the day to day operations and running of the business, providing the highest level of customer service and customer satisfaction. Key Responsibilities of a Sales and Customer Service Manager Managing inbound calls and enquiries from a variety of customers. Confidently communicating with customers via phone, email, and live chat, to provide quotes and seizing the opportunity to maximise sales. Achieving and exceed weekly and monthly sales targets, through constant communication and strong relationship building. Developing new business by generating new leads, making outbound calls and conducting face to face meetings and/or showroom visits. Processing and responding to all new enquiries in a timely manner whilst ensuring all customers requirements and needs are met. Managing and improving the CRM, building a quality customer database to ensure outstanding service is delivered. Dealing with complex sales and customer queries, offering product knowledge and support. Manage and resolve complex customer requests, complaints or escalations, and ensure corrective action is identified and embedded within processes. Identify areas for improvement and drive improvement initiatives. Maintaining strong relationships with new and existing clients and stockists. Effective account management Collaborating with other teams to problem solve and gain insight to maintain excellent customer order experience. Work closely with the Warehouse Manager and team to understand lead times and any potential changes to customer orders. Work closely with logistics and 3rd parties to plan dispatch and delivery of orders in line with order fulfilment levels. Producing weekly and monthly reports for senior management regarding sales figures, new customers, account production, order errors, customer complaints and troubleshooting. Providing ongoing training and support to existing team members by conducting monthly one-to 1 one meetings and creating individual development plans. Ensuring in-house systems are kept up to date at all times. The above range of duties whilst not exhaustive, give a clear indication of the job description that the Sales & Customer Service Manager role involves. However, the role will also require the employee to carry out any other duties that may be required to effectively perform their job. What we are looking for in a Sales and Customer Service Manager A Passion for sales with an aim to achieve and exceed weekly and monthly sales targets Consistent drive, burning ambition, constant communication, and strong relationship building. Personable and friendly attitude with strong communication skills, ensuring that long term relationships can be developed. Proven and demonstrable experience of working in a fast-paced customer service/ sales role. A track record of sales achievements is essential for this role. Management and leadership experience is essential. Strong communication skills with a confident, Personable and friendly attitude and telephone manner, with the ability to build a quick rapport with the customers and ensure that long term relationships can be developed . Able to demonstrate good listening, negotiation and organisational skills. Excellent administration skills with the ability to use Microsoft Office programmes. A quick learner, adapting to the changing nature of the role as the company expands. Team player, great at building strong, trusted relationships with a hunger to deliver results Benefits of a Sales and Customer Service Manager Upto 20% performance related bonus 28days holiday inc. Bank Holidays (increases with length of service) No Weekend Work Company Pension Employee Discounts On-site parking Apply to these Sales and Customer Service Manager roles through this advert. If successful, you may need to digitally register with our agency (if you haven t already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable. If you would like more information about this role, please contact Lucy on our Commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leicester. This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
About the role Sytner Nottingham has a rare opportunity available for motivated and driven Aftersales Manager. As a Sytner Aftersales Manager, you will lead from the front and inspire colleagues. You will deliver a full Aftersales service to our customers, and maximise the profitability of the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 20, 2024
Full time
About the role Sytner Nottingham has a rare opportunity available for motivated and driven Aftersales Manager. As a Sytner Aftersales Manager, you will lead from the front and inspire colleagues. You will deliver a full Aftersales service to our customers, and maximise the profitability of the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Ascott Transport Limited is a family owned, rapidly growing force in the delivery of customer focused transport and distribution solutions. We are trusted by some of the biggest household names in the UK across food, engineering and automotive sectors. We pride ourselves for our commitment to create a supportive, encouraging and progressive workplace. We believe in supporting and investing in our employees talents to grow and develop within ATL. As a Team Leader you will Assist the Raw Materials Manager with the day-to-day management of all allocated site operations including inbound order fulfilment functions and associated processes / procedures. Supply a first-class service to internal and external customers. Be a point of contact for customer out of standard hours and lead role during shift. You will be working 4 on 4 off rotating 12-hour day and night shifts. Responsibilities (include but are not limited to) Lead the receipt, put away, picking, and despatching of customer products in a timely and accurate manner. Always maintain a high level of accuracy and attention to detail. Support the Raw Materials Manager and perform management duties in their absence. Communicate and manage the daily work activities of all team members. Provide administrative support during out-of-office hours. Manage inventories and stock, retaining detailed records of inventory usage. Ensure adherence to Safe Systems of Work (SSOW) and defined quality standards. Support and encourage team members, communicating company and team goals. Identify areas for development for team members and communicate them to the Raw Materials Manager. Ensure correct and safe utilisation of equipment and conduct regular equipment checks as per company policy. Proactively communicate issues, near miss accidents and improvements to appropriate parties. Aid drivers with outbound loading of vehicles. Support compliance with Health, Safety, and Environmental regulations, company policies, and procedures. Requirements: Current Forklift Truck Licence (Counterbalance) Experience working within a warehouse environment. Awareness of SAP system Team leadership experience -Desirable What s in it for you? 30 days holiday including Bank Holidays Life Assurance Cover Health Care Cash Plan Personal development opportunities Free on-site parking Competitive salary We are looking forward to hearing from you!
Apr 20, 2024
Full time
Ascott Transport Limited is a family owned, rapidly growing force in the delivery of customer focused transport and distribution solutions. We are trusted by some of the biggest household names in the UK across food, engineering and automotive sectors. We pride ourselves for our commitment to create a supportive, encouraging and progressive workplace. We believe in supporting and investing in our employees talents to grow and develop within ATL. As a Team Leader you will Assist the Raw Materials Manager with the day-to-day management of all allocated site operations including inbound order fulfilment functions and associated processes / procedures. Supply a first-class service to internal and external customers. Be a point of contact for customer out of standard hours and lead role during shift. You will be working 4 on 4 off rotating 12-hour day and night shifts. Responsibilities (include but are not limited to) Lead the receipt, put away, picking, and despatching of customer products in a timely and accurate manner. Always maintain a high level of accuracy and attention to detail. Support the Raw Materials Manager and perform management duties in their absence. Communicate and manage the daily work activities of all team members. Provide administrative support during out-of-office hours. Manage inventories and stock, retaining detailed records of inventory usage. Ensure adherence to Safe Systems of Work (SSOW) and defined quality standards. Support and encourage team members, communicating company and team goals. Identify areas for development for team members and communicate them to the Raw Materials Manager. Ensure correct and safe utilisation of equipment and conduct regular equipment checks as per company policy. Proactively communicate issues, near miss accidents and improvements to appropriate parties. Aid drivers with outbound loading of vehicles. Support compliance with Health, Safety, and Environmental regulations, company policies, and procedures. Requirements: Current Forklift Truck Licence (Counterbalance) Experience working within a warehouse environment. Awareness of SAP system Team leadership experience -Desirable What s in it for you? 30 days holiday including Bank Holidays Life Assurance Cover Health Care Cash Plan Personal development opportunities Free on-site parking Competitive salary We are looking forward to hearing from you!