Focus Search and Selection
Solihull, West Midlands
Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Salary: Up to £30,000 per annum, depending on experience Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients With a commitment to excellence and a client-centric approach, they pride themselves on delivering personalised solutions tailored to each individual's financial goals and aspirations. Requirements: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organising client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organisational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning client and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief. Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Company: Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients. With a commitment to excellence and a client-centric approach, we pride ourselves on delivering personalized solutions tailored to each individual's financial goals and aspirations. Salary: Up to £30,000 per annum, depending on experience Role Overview: We are seeking a talented and proactive Independent Financial Advisor (IFA) Administrator to join our dynamic team in Birmingham. The successful candidate will play a crucial role in supporting our team of financial advisors by providing administrative assistance and ensuring the smooth operation of day-to-day activities. Key Responsibilities: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organizing client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Team Collaboration: Collaborate closely with other team members, including financial advisors, paraplanners, and support staff, to facilitate efficient workflow and deliver exceptional service to clients. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Proficiency in Microsoft Office suite and familiarity with financial planning software (e.g., XPLAN) is advantageous. A proactive and adaptable mindset, with a willingness to learn and contribute to the success of the team. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning team and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. To apply, please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!
Apr 18, 2024
Full time
Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Salary: Up to £30,000 per annum, depending on experience Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients With a commitment to excellence and a client-centric approach, they pride themselves on delivering personalised solutions tailored to each individual's financial goals and aspirations. Requirements: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organising client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organisational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning client and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief. Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Company: Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients. With a commitment to excellence and a client-centric approach, we pride ourselves on delivering personalized solutions tailored to each individual's financial goals and aspirations. Salary: Up to £30,000 per annum, depending on experience Role Overview: We are seeking a talented and proactive Independent Financial Advisor (IFA) Administrator to join our dynamic team in Birmingham. The successful candidate will play a crucial role in supporting our team of financial advisors by providing administrative assistance and ensuring the smooth operation of day-to-day activities. Key Responsibilities: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organizing client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Team Collaboration: Collaborate closely with other team members, including financial advisors, paraplanners, and support staff, to facilitate efficient workflow and deliver exceptional service to clients. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Proficiency in Microsoft Office suite and familiarity with financial planning software (e.g., XPLAN) is advantageous. A proactive and adaptable mindset, with a willingness to learn and contribute to the success of the team. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning team and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. To apply, please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!
Salary : Competitive plus generous bonus scheme and enhanced pension Hours : 40 hours per week Location : Home/Hybrid, with visits to our office in Kings Cross, London 2 days per week. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: - 25 days of annual leave - Access to our company pension scheme - Discounts on everything from groceries to well known retailers - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to - One paid days leave every year to volunteer and support your community - Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Our Pensions team has recently commenced a fresh 2 year strategy and this new role has been created to lead in certain areas, including taking the lead on managing service delivery by the variety of external advisers appointed by the Corporate Trustee. This will focus most often on the Third Party Administrator (TPA), the Legal Advisor and the investment advisers including the specialist Fiduciary Manager and the Custodian. You will take a proactive role in overseeing the development of the Trustee's policies on current and future regulatory matters such as the Pensions Regulators General Code, the New DB Funding Code and the Pensions Dashboard. You will assist the Trustee Services Manager within the Veolia Pensions Department (VPD) in managing our service delivery from the Trustee's external advisers and lead on working with our Third Party Administrator (TPA), Auditor, Legal adviser and all Communications agencies. You will assist the Trustee Services Manager in the delivery of Trustee Secretariat services for two Defined Benefit schemes including minute taking at Board meetings, preparing meeting papers, the production and issue of Trustee Monthly Reports and the monitoring of Trustee Action Points. What are we looking for? Proven experience in Defined Benefit Trustee Secretariat, with experience working with external Advisors/providers. IT literacy, including at least intermediate skills with Excel and Google Sheets are required, and any exposure to Workday would also be highly advantageous. Organisational skills and the ability to work to strict deadlines. Accuracy and attention to detail. An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers. If you don't meet all of our outlined requirements we'd still love for you to apply. If you feel that you'd be a great fit for this role and Veolia then we'd like to find out more about you. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Apr 18, 2024
Full time
Salary : Competitive plus generous bonus scheme and enhanced pension Hours : 40 hours per week Location : Home/Hybrid, with visits to our office in Kings Cross, London 2 days per week. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: - 25 days of annual leave - Access to our company pension scheme - Discounts on everything from groceries to well known retailers - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to - One paid days leave every year to volunteer and support your community - Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Our Pensions team has recently commenced a fresh 2 year strategy and this new role has been created to lead in certain areas, including taking the lead on managing service delivery by the variety of external advisers appointed by the Corporate Trustee. This will focus most often on the Third Party Administrator (TPA), the Legal Advisor and the investment advisers including the specialist Fiduciary Manager and the Custodian. You will take a proactive role in overseeing the development of the Trustee's policies on current and future regulatory matters such as the Pensions Regulators General Code, the New DB Funding Code and the Pensions Dashboard. You will assist the Trustee Services Manager within the Veolia Pensions Department (VPD) in managing our service delivery from the Trustee's external advisers and lead on working with our Third Party Administrator (TPA), Auditor, Legal adviser and all Communications agencies. You will assist the Trustee Services Manager in the delivery of Trustee Secretariat services for two Defined Benefit schemes including minute taking at Board meetings, preparing meeting papers, the production and issue of Trustee Monthly Reports and the monitoring of Trustee Action Points. What are we looking for? Proven experience in Defined Benefit Trustee Secretariat, with experience working with external Advisors/providers. IT literacy, including at least intermediate skills with Excel and Google Sheets are required, and any exposure to Workday would also be highly advantageous. Organisational skills and the ability to work to strict deadlines. Accuracy and attention to detail. An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers. If you don't meet all of our outlined requirements we'd still love for you to apply. If you feel that you'd be a great fit for this role and Veolia then we'd like to find out more about you. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
STARK Building Materials UK Limited have an exciting opportunity to join our new People Services team based in Binley, Coventry If you are passionate about people, and supporting your colleagues comes naturally, then this could be the perfect opportunity to join a growing business in the UK! We're all about recognising and celebrating the fact that our team's strength lies in the unique blend of talents, backgrounds, and experiences each member brings to the table. As a People Helpdesk Advisor , you will be the first point of contact for all colleagues contacting the People Services team. Providing timely, effective, professional advice to answer colleague's questions, or direct to subject matter experts when appropriate. So if you have a proactive positive attitude to solve problems and getting the job done you will fit in perfectly. Key Responsibilities Respond to and resolve queries and tasks coming into the People Service Centre via phone or email. Manage workload, ensuring all requests are dealt with in a timely fashion, taking ownership of the query and seeing it through to resolution or escalating more complex issues to relevant teams, ensuring relevant manager/colleague is informed where appropriate. Update team tracking spreadsheet with nature of enquiry and outcome and provide regular reports on own activity as required. Support with employment documentation queries, right to work check compliance and pre-employment medicals undertaken where appropriate. Support with any HR administrative tasks for our team members throughout their employment. Maintain employee electronic personal files. Collaborate and work together with other team members to ensure HR best practice, and colleague experience, shaping our processes to ensure they're fit for purpose. Maintain Company confidentiality and ensure high standards of professionalism. Liaising with our external ER advisors where appropriate. Undertake ad hoc project work / attendance on wider HR projects. This is a full-time position based at our Head Office in Binley, Coventry, working Monday to Friday, with flexible working hours between 8am and 6pm. What's in it for you? A competitive salary and benefits package, plus generous staff discounts A supportive team environment where your contributions are recognised and valued Opportunities to grow your skills and career within our organisation Flexible working arrangements to help you balance work and life Required Skills and Experience Strong service and solution focus is essential. Proficient in handling sensitive and confidential information with integrity. Highly organised, structured, and able to manage multiple cases at any one time, with great attention to detail. Able to prioritise cases and refer on to more expert colleagues as necessary. Sound understanding of employee life cycle, and knowledge of common business issues and processes. Previous experience handling queries in person, over the phone, and via email. Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, Microsoft Teams and Internet) Excellent communicator, verbally and in written form. Knowledge of GDPR obligations and compliance to our data privacy policy Experience of using Service Now / Workday / LMS desirable Generalist HR experience equally desirable but not essential. About us STARK Building Materials UK are dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Apr 17, 2024
Full time
STARK Building Materials UK Limited have an exciting opportunity to join our new People Services team based in Binley, Coventry If you are passionate about people, and supporting your colleagues comes naturally, then this could be the perfect opportunity to join a growing business in the UK! We're all about recognising and celebrating the fact that our team's strength lies in the unique blend of talents, backgrounds, and experiences each member brings to the table. As a People Helpdesk Advisor , you will be the first point of contact for all colleagues contacting the People Services team. Providing timely, effective, professional advice to answer colleague's questions, or direct to subject matter experts when appropriate. So if you have a proactive positive attitude to solve problems and getting the job done you will fit in perfectly. Key Responsibilities Respond to and resolve queries and tasks coming into the People Service Centre via phone or email. Manage workload, ensuring all requests are dealt with in a timely fashion, taking ownership of the query and seeing it through to resolution or escalating more complex issues to relevant teams, ensuring relevant manager/colleague is informed where appropriate. Update team tracking spreadsheet with nature of enquiry and outcome and provide regular reports on own activity as required. Support with employment documentation queries, right to work check compliance and pre-employment medicals undertaken where appropriate. Support with any HR administrative tasks for our team members throughout their employment. Maintain employee electronic personal files. Collaborate and work together with other team members to ensure HR best practice, and colleague experience, shaping our processes to ensure they're fit for purpose. Maintain Company confidentiality and ensure high standards of professionalism. Liaising with our external ER advisors where appropriate. Undertake ad hoc project work / attendance on wider HR projects. This is a full-time position based at our Head Office in Binley, Coventry, working Monday to Friday, with flexible working hours between 8am and 6pm. What's in it for you? A competitive salary and benefits package, plus generous staff discounts A supportive team environment where your contributions are recognised and valued Opportunities to grow your skills and career within our organisation Flexible working arrangements to help you balance work and life Required Skills and Experience Strong service and solution focus is essential. Proficient in handling sensitive and confidential information with integrity. Highly organised, structured, and able to manage multiple cases at any one time, with great attention to detail. Able to prioritise cases and refer on to more expert colleagues as necessary. Sound understanding of employee life cycle, and knowledge of common business issues and processes. Previous experience handling queries in person, over the phone, and via email. Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, Microsoft Teams and Internet) Excellent communicator, verbally and in written form. Knowledge of GDPR obligations and compliance to our data privacy policy Experience of using Service Now / Workday / LMS desirable Generalist HR experience equally desirable but not essential. About us STARK Building Materials UK are dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year. Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries. This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose. We re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this. See what it s like to work at HMRC : find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert. Job description Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience. Your primary role will be handling contact from customers effectively and efficiently across different lines of business. You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat. The majority of roles available will be in our Debt Management Directorate. The main duties will include: Speaking to customers on the phone, helping them with their questions or issues. Helping customers to pay the correct amount of tax at the right time. Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns. Taking payments by phone and via our online services. Should vacancies arise in other lines of business within Customer Services Group, other main duties may include: Creating customer records and keeping them up to date. Using webchat and email to support our customers online. We work a variety of shifts between 7:45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us. You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year. The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts. On the days you attend the office, you will be working in the location shown in the title heading of this advert. As a flexible employer, we will consider part-time requests. (Part-time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request). However we do require you to complete your training in the office on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm. You can find out more about what it s like being a Customer Service Advisor at HMRC on the Civil Service Careers website. Watch these videos to find out more about Customer Service roles at HMRC: Our Professions Customer Service Advisor at HMRC Our Professions Customer Services Group at HMRC Our Customer Service Advisor role - all you need to know Person specification What are we looking for? No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers. You will also need to be comfortable writing up notes, as this is mainly a phone-based role. We are looking for individuals with the drive and passion to make a difference to people s lives, and need people: With great communication skills, both verbal and written in English language (and Welsh where required) Dedicated to providing a brilliant customer service With a can-do attitude and a real passion for supporting people With the personal resilience to work in a demanding and rewarding environment Able to provide information both quickly and clearly Comfortable handling different types of conversations With an ability to do basic maths calculations HMRC are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Apr 17, 2024
Full time
At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year. Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries. This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose. We re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this. See what it s like to work at HMRC : find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert. Job description Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience. Your primary role will be handling contact from customers effectively and efficiently across different lines of business. You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat. The majority of roles available will be in our Debt Management Directorate. The main duties will include: Speaking to customers on the phone, helping them with their questions or issues. Helping customers to pay the correct amount of tax at the right time. Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns. Taking payments by phone and via our online services. Should vacancies arise in other lines of business within Customer Services Group, other main duties may include: Creating customer records and keeping them up to date. Using webchat and email to support our customers online. We work a variety of shifts between 7:45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us. You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year. The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts. On the days you attend the office, you will be working in the location shown in the title heading of this advert. As a flexible employer, we will consider part-time requests. (Part-time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request). However we do require you to complete your training in the office on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm. You can find out more about what it s like being a Customer Service Advisor at HMRC on the Civil Service Careers website. Watch these videos to find out more about Customer Service roles at HMRC: Our Professions Customer Service Advisor at HMRC Our Professions Customer Services Group at HMRC Our Customer Service Advisor role - all you need to know Person specification What are we looking for? No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers. You will also need to be comfortable writing up notes, as this is mainly a phone-based role. We are looking for individuals with the drive and passion to make a difference to people s lives, and need people: With great communication skills, both verbal and written in English language (and Welsh where required) Dedicated to providing a brilliant customer service With a can-do attitude and a real passion for supporting people With the personal resilience to work in a demanding and rewarding environment Able to provide information both quickly and clearly Comfortable handling different types of conversations With an ability to do basic maths calculations HMRC are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Focus Search and Selection
Bromsgrove, Worcestershire
Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Salary: Up to £30,000 per annum, depending on experience Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients With a commitment to excellence and a client-centric approach, they pride themselves on delivering personalised solutions tailored to each individual's financial goals and aspirations. Requirements: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organising client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organisational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning client and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief. Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Company: Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients. With a commitment to excellence and a client-centric approach, we pride ourselves on delivering personalized solutions tailored to each individual's financial goals and aspirations. Salary: Up to £30,000 per annum, depending on experience Role Overview: We are seeking a talented and proactive Independent Financial Advisor (IFA) Administrator to join our dynamic team in Birmingham. The successful candidate will play a crucial role in supporting our team of financial advisors by providing administrative assistance and ensuring the smooth operation of day-to-day activities. Key Responsibilities: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organizing client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Team Collaboration: Collaborate closely with other team members, including financial advisors, paraplanners, and support staff, to facilitate efficient workflow and deliver exceptional service to clients. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Proficiency in Microsoft Office suite and familiarity with financial planning software (e.g., XPLAN) is advantageous. A proactive and adaptable mindset, with a willingness to learn and contribute to the success of the team. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning team and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. To apply, please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!
Apr 16, 2024
Full time
Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Salary: Up to £30,000 per annum, depending on experience Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients With a commitment to excellence and a client-centric approach, they pride themselves on delivering personalised solutions tailored to each individual's financial goals and aspirations. Requirements: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organising client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organisational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning client and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief. Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Company: Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients. With a commitment to excellence and a client-centric approach, we pride ourselves on delivering personalized solutions tailored to each individual's financial goals and aspirations. Salary: Up to £30,000 per annum, depending on experience Role Overview: We are seeking a talented and proactive Independent Financial Advisor (IFA) Administrator to join our dynamic team in Birmingham. The successful candidate will play a crucial role in supporting our team of financial advisors by providing administrative assistance and ensuring the smooth operation of day-to-day activities. Key Responsibilities: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organizing client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Team Collaboration: Collaborate closely with other team members, including financial advisors, paraplanners, and support staff, to facilitate efficient workflow and deliver exceptional service to clients. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Proficiency in Microsoft Office suite and familiarity with financial planning software (e.g., XPLAN) is advantageous. A proactive and adaptable mindset, with a willingness to learn and contribute to the success of the team. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning team and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. To apply, please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!
Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Salary: Up to £30,000 per annum, depending on experience Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients With a commitment to excellence and a client-centric approach, they pride themselves on delivering personalised solutions tailored to each individual's financial goals and aspirations. Requirements: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organising client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organisational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning client and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief. Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Company: Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients. With a commitment to excellence and a client-centric approach, we pride ourselves on delivering personalized solutions tailored to each individual's financial goals and aspirations. Salary: Up to £30,000 per annum, depending on experience Role Overview: We are seeking a talented and proactive Independent Financial Advisor (IFA) Administrator to join our dynamic team in Birmingham. The successful candidate will play a crucial role in supporting our team of financial advisors by providing administrative assistance and ensuring the smooth operation of day-to-day activities. Key Responsibilities: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organizing client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Team Collaboration: Collaborate closely with other team members, including financial advisors, paraplanners, and support staff, to facilitate efficient workflow and deliver exceptional service to clients. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Proficiency in Microsoft Office suite and familiarity with financial planning software (e.g., XPLAN) is advantageous. A proactive and adaptable mindset, with a willingness to learn and contribute to the success of the team. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning team and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. To apply, please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!
Apr 16, 2024
Full time
Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Salary: Up to £30,000 per annum, depending on experience Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients With a commitment to excellence and a client-centric approach, they pride themselves on delivering personalised solutions tailored to each individual's financial goals and aspirations. Requirements: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organising client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organisational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning client and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief. Job Title: Independent Financial Advisor (IFA) Administrator Location: Birmingham, UK Company: Join an award-winning financial services firm dedicated to providing exceptional financial planning and investment management services to clients. With a commitment to excellence and a client-centric approach, we pride ourselves on delivering personalized solutions tailored to each individual's financial goals and aspirations. Salary: Up to £30,000 per annum, depending on experience Role Overview: We are seeking a talented and proactive Independent Financial Advisor (IFA) Administrator to join our dynamic team in Birmingham. The successful candidate will play a crucial role in supporting our team of financial advisors by providing administrative assistance and ensuring the smooth operation of day-to-day activities. Key Responsibilities: Client Support: Assist financial advisors in preparing client meetings, including gathering necessary documentation, organizing client files, and scheduling appointments. Administrative Tasks: Handle a variety of administrative tasks, such as processing new business applications, maintaining client records, and responding to client inquiries via phone and email. Compliance Assistance: Ensure compliance with regulatory requirements by accurately maintaining records, adhering to company policies and procedures, and assisting with regulatory reporting as needed. Communication: Serve as a primary point of contact for clients, liaising between clients and advisors to address inquiries, resolve issues, and provide updates on the status of transactions or requests. Team Collaboration: Collaborate closely with other team members, including financial advisors, paraplanners, and support staff, to facilitate efficient workflow and deliver exceptional service to clients. Requirements: Previous experience in a similar role within the financial services industry, ideally within an independent financial advisory firm. Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor. Proficiency in Microsoft Office suite and familiarity with financial planning software (e.g., XPLAN) is advantageous. A proactive and adaptable mindset, with a willingness to learn and contribute to the success of the team. Benefits: Competitive salary up to £30,000 per annum, commensurate with experience. Opportunities for professional development and career advancement within a supportive and collaborative work environment. Comprehensive benefits package, including pension contributions, healthcare coverage, and generous holiday allowance. Join our award-winning team and take the next step in your career as an IFA Administrator. Apply now to become part of a dynamic firm dedicated to helping clients achieve their financial goals with confidence and peace of mind. To apply, please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!
General Counsel Reinsurance Capital Solutions page is loaded General Counsel Reinsurance Capital Solutions Apply locations GBR - London time type Full time posted on Posted 5 Days Ago job requisition id 317117 Primary Details Time Type: Full timeWorker Type: Employee The opportunity We are excited to announce that we are recruiting a General Counsel Reinsurance Capital Solutions to join our captive reinsurers, QBE Blue Ocean and Equator Re. The role will also support QBE's reinsurance placement team. You will join work with a new Senior Leadership team that is focussed on developing the role of the captives as part of the group's exposure and capital management strategy. This is an opportunity to lead and shape the Legal function at an exciting stage of the captives' development, supporting on internal and external reinsurance placements and broader capital solutions. Your new role You will be required to lead on the following areas but not limited to: Equator Re General Counsel - QBE Captives and Company Secretary Management of the day to day and wider strategic legal and governance issues relating to the QBE captives in Bermuda Development of legal strategy and management of legal risk Providing legal advice on business projects, as required Leading the review of contracts to ensure legal certainty and appropriate protections within the risk framework Working with the Chair and the Managing Director, supported by other members of the Equator Re Legal and Company Secretarial team, on management of meeting times, board agendas, board papers and board logistics Preparing for and conducting certain regulatory interactions Development and management of relationships with external legal advisors to complement in-house services Ceded Reinsurance Management of legal issues relating to ceded reinsurance Assistance with review and where required negotiation of legal documents relating to the placement of ceded reinsurance Providing advice on the legal interpretation of reinsurance and related documents (including Trust Accounts) Providing legal assistance to the business on reinsurance recoveries Capital Solutions Leading all the legal aspects of internal and external capital solutions transactions including loss portfolio transfers, quota share arrangements, insurance-linked securities, including CAT bonds, and all associated security and collateral arrangements. Liaising with and instructing external counsel where necessary with responsibility for agreeing fee structures and budgets and managing legal costs Supporting discussions with the relevant regulators and other key stakeholders About you Be a strong communicator with a commercial mindset Provide clear and pragmatic advice, as well as internal and external challenge where needed Advise on complex legal matters by utilizing legal expertise and strategic thinking to assess risk and recommend effective and appropriate solutions Influence cross-functional decision-making by collaborating with internal partners and leading multidisciplinary teams to guide development of company policies and best practices Facilitate organizational compliance with applicable laws and regulations by utilizing knowledge of laws, policies and best practices to review documents and provide expertise on strategies for minimising risk and limiting exposure Support development of legal contracts by negotiating terms and clarifying issues to ensure realization of business objectives Identify and evaluate legal risks by anticipating problems, tracking organizational developments and recommending solutions to proactively mitigate risks and limit company exposure to liability Represent the company in litigation processes by negotiating with external parties, organising responses to legal communications and minimising damage to protect organisational interests Communicate with key regulatory bodies and external partners by networking and providing information on behalf of the company to uphold organisational reputation and maintain beneficial external relationships Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (). Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ). About QBE Blue Ocean and Equator Re Blue Ocean is a wholly owned internal reinsurer for the QBE Group. Based in Bermuda, it provides reinsurance protections to the QBE Group's operations in North America. Its subsidiary, Equator Re, provides reinsurance protections to the QBE Group's operations in other jurisdictions around the world. The companies play a key role in the placement of the QBE Group's external reinsurance programme and assist in the management of the Group's capital, balance sheet and net exposure to large individual risk and catastrophe claims. Business written and retained by QBE Blue Ocean Re is within the risk appetite of the QBE Group. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website. What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the "apply" button to submit your CV and other relevant documents . click apply for full job details
Apr 16, 2024
Full time
General Counsel Reinsurance Capital Solutions page is loaded General Counsel Reinsurance Capital Solutions Apply locations GBR - London time type Full time posted on Posted 5 Days Ago job requisition id 317117 Primary Details Time Type: Full timeWorker Type: Employee The opportunity We are excited to announce that we are recruiting a General Counsel Reinsurance Capital Solutions to join our captive reinsurers, QBE Blue Ocean and Equator Re. The role will also support QBE's reinsurance placement team. You will join work with a new Senior Leadership team that is focussed on developing the role of the captives as part of the group's exposure and capital management strategy. This is an opportunity to lead and shape the Legal function at an exciting stage of the captives' development, supporting on internal and external reinsurance placements and broader capital solutions. Your new role You will be required to lead on the following areas but not limited to: Equator Re General Counsel - QBE Captives and Company Secretary Management of the day to day and wider strategic legal and governance issues relating to the QBE captives in Bermuda Development of legal strategy and management of legal risk Providing legal advice on business projects, as required Leading the review of contracts to ensure legal certainty and appropriate protections within the risk framework Working with the Chair and the Managing Director, supported by other members of the Equator Re Legal and Company Secretarial team, on management of meeting times, board agendas, board papers and board logistics Preparing for and conducting certain regulatory interactions Development and management of relationships with external legal advisors to complement in-house services Ceded Reinsurance Management of legal issues relating to ceded reinsurance Assistance with review and where required negotiation of legal documents relating to the placement of ceded reinsurance Providing advice on the legal interpretation of reinsurance and related documents (including Trust Accounts) Providing legal assistance to the business on reinsurance recoveries Capital Solutions Leading all the legal aspects of internal and external capital solutions transactions including loss portfolio transfers, quota share arrangements, insurance-linked securities, including CAT bonds, and all associated security and collateral arrangements. Liaising with and instructing external counsel where necessary with responsibility for agreeing fee structures and budgets and managing legal costs Supporting discussions with the relevant regulators and other key stakeholders About you Be a strong communicator with a commercial mindset Provide clear and pragmatic advice, as well as internal and external challenge where needed Advise on complex legal matters by utilizing legal expertise and strategic thinking to assess risk and recommend effective and appropriate solutions Influence cross-functional decision-making by collaborating with internal partners and leading multidisciplinary teams to guide development of company policies and best practices Facilitate organizational compliance with applicable laws and regulations by utilizing knowledge of laws, policies and best practices to review documents and provide expertise on strategies for minimising risk and limiting exposure Support development of legal contracts by negotiating terms and clarifying issues to ensure realization of business objectives Identify and evaluate legal risks by anticipating problems, tracking organizational developments and recommending solutions to proactively mitigate risks and limit company exposure to liability Represent the company in litigation processes by negotiating with external parties, organising responses to legal communications and minimising damage to protect organisational interests Communicate with key regulatory bodies and external partners by networking and providing information on behalf of the company to uphold organisational reputation and maintain beneficial external relationships Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (). Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ). About QBE Blue Ocean and Equator Re Blue Ocean is a wholly owned internal reinsurer for the QBE Group. Based in Bermuda, it provides reinsurance protections to the QBE Group's operations in North America. Its subsidiary, Equator Re, provides reinsurance protections to the QBE Group's operations in other jurisdictions around the world. The companies play a key role in the placement of the QBE Group's external reinsurance programme and assist in the management of the Group's capital, balance sheet and net exposure to large individual risk and catastrophe claims. Business written and retained by QBE Blue Ocean Re is within the risk appetite of the QBE Group. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website. What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the "apply" button to submit your CV and other relevant documents . click apply for full job details
Ready to elevate support standards and drive team success? If you have excellent customer care skills, with a passion for responding to and resolving problems effectively and efficiently within a property setting, but are wondering what s next? We ve been looking for you! With a diverse portfolio of over 3000 properties including residential, offices, churches, social centres, shops and even farms, you re guaranteed to broaden your knowledge, and show off your leadership skills. Working closely with Estates Managers, you will ensure all Help Desk activities are managed through to a timely completion by supporting the Repairs Advisors team and ensuring they have the necessary skills. You will be managing a team of 7 Repairs Advisors who each cover a specific geographical area, therefore you will need to ensure that the right level of service is always provided across the UK and Ireland. You will get to work in a home-based setting, with occasional travel to Leeds and West Malling once a month. A flexible 35-hour week and 25 days annual leave will help you regain that healthy work-life balance. If you have strong previous experience working successfully in a team leader or managerial role within an Estates Maintenance and FM helpdesk environment, this could be your next step in your career. There s never been a better time to join The Salvation Army as they are currently doubling the size of their property team. What does that mean for you? You will be able to demonstrate your excellent customer care skills, whilst also receiving professional development support to further your skill set. So, if you have a passion for responding to and resolving problems effectively and efficiently within a property setting, apply now. And what s more rewarding than being able to progress in your career while offering practical help to some of the most disadvantaged people in our communities? If you would like to find out more about the perks and what your day to day would look like, find me on LinkedIn (Broghan Morning) and we can have a chat. Alternatively, feel free to send me your CV. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply.
Apr 16, 2024
Full time
Ready to elevate support standards and drive team success? If you have excellent customer care skills, with a passion for responding to and resolving problems effectively and efficiently within a property setting, but are wondering what s next? We ve been looking for you! With a diverse portfolio of over 3000 properties including residential, offices, churches, social centres, shops and even farms, you re guaranteed to broaden your knowledge, and show off your leadership skills. Working closely with Estates Managers, you will ensure all Help Desk activities are managed through to a timely completion by supporting the Repairs Advisors team and ensuring they have the necessary skills. You will be managing a team of 7 Repairs Advisors who each cover a specific geographical area, therefore you will need to ensure that the right level of service is always provided across the UK and Ireland. You will get to work in a home-based setting, with occasional travel to Leeds and West Malling once a month. A flexible 35-hour week and 25 days annual leave will help you regain that healthy work-life balance. If you have strong previous experience working successfully in a team leader or managerial role within an Estates Maintenance and FM helpdesk environment, this could be your next step in your career. There s never been a better time to join The Salvation Army as they are currently doubling the size of their property team. What does that mean for you? You will be able to demonstrate your excellent customer care skills, whilst also receiving professional development support to further your skill set. So, if you have a passion for responding to and resolving problems effectively and efficiently within a property setting, apply now. And what s more rewarding than being able to progress in your career while offering practical help to some of the most disadvantaged people in our communities? If you would like to find out more about the perks and what your day to day would look like, find me on LinkedIn (Broghan Morning) and we can have a chat. Alternatively, feel free to send me your CV. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply.
Kings Permanent Recruitment Ltd
Church Crookham, Hampshire
Estate Agent Assistant Branch Manager / Lister You will be provided with superb marketing support along with a close working relationship with the Directors. They expect and demand that outstanding customer service is provided to their clients and require the successful candidate to be capable of handling all aspects of Estate Agency, from initial valuation through to pipeline management. They allow an environment where you will have day to day independence with minimal interference, so this role will suit an individual candidate. They operate in the north Hampshire / Surrey border region and are a leading Estate Agent in the sale of residential property with very successful Land and New Homes and Lettings departments. Estate Agent Assistant Branch Manager / Lister Typically, with 5 years industry experience. Are you an Estate Agent with a proven track record in sales, valuation and listing of residential property? Are you currently working in Estate Agency and feeling unsettled or undervalued within your current position? If you are a Senior Negotiator, Senior Valuer / Lister, Assistant Manager, Sales Manager or Valuations Manager looking for your next career move up the property ladder we would like to hear from you. Estate Agent Assistant Branch Manager / Lister They envisage their new associate to ultimately have an in-depth knowledge of Estate Agency and have the necessary attributes to be a champion of Residential Property Sales and Listings. In other words, they are looking for the consummate deal maker who can see success, be it in front of his/her nose or out in the distance. Estate Agent Assistant Branch Manager / Lister Previous Estate Agency experience is essential. Estate Agent Assistant Branch Manager / Lister Remuneration: Basic salary £25,000 (including a car allowance) with on target earnings of £50,000. Whilst there will be a requirement to work Saturdays on a rota (not each week), the office hours are 8.30am - 6.00pm, with a 5.00pm finish on a Friday and 9.00am - 4.00pm on a Saturday. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Apr 15, 2024
Full time
Estate Agent Assistant Branch Manager / Lister You will be provided with superb marketing support along with a close working relationship with the Directors. They expect and demand that outstanding customer service is provided to their clients and require the successful candidate to be capable of handling all aspects of Estate Agency, from initial valuation through to pipeline management. They allow an environment where you will have day to day independence with minimal interference, so this role will suit an individual candidate. They operate in the north Hampshire / Surrey border region and are a leading Estate Agent in the sale of residential property with very successful Land and New Homes and Lettings departments. Estate Agent Assistant Branch Manager / Lister Typically, with 5 years industry experience. Are you an Estate Agent with a proven track record in sales, valuation and listing of residential property? Are you currently working in Estate Agency and feeling unsettled or undervalued within your current position? If you are a Senior Negotiator, Senior Valuer / Lister, Assistant Manager, Sales Manager or Valuations Manager looking for your next career move up the property ladder we would like to hear from you. Estate Agent Assistant Branch Manager / Lister They envisage their new associate to ultimately have an in-depth knowledge of Estate Agency and have the necessary attributes to be a champion of Residential Property Sales and Listings. In other words, they are looking for the consummate deal maker who can see success, be it in front of his/her nose or out in the distance. Estate Agent Assistant Branch Manager / Lister Previous Estate Agency experience is essential. Estate Agent Assistant Branch Manager / Lister Remuneration: Basic salary £25,000 (including a car allowance) with on target earnings of £50,000. Whilst there will be a requirement to work Saturdays on a rota (not each week), the office hours are 8.30am - 6.00pm, with a 5.00pm finish on a Friday and 9.00am - 4.00pm on a Saturday. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Estate Agent Assistant Branch Manager / Lister You will be provided with superb marketing support along with a close working relationship with the Directors. They expect and demand that outstanding customer service is provided to their clients and require the successful candidate to be capable of handling all aspects of Estate Agency, from initial valuation through to pipeline management. They allow an environment where you will have day to day independence with minimal interference, so this role will suit an individual candidate. They operate in the north Hampshire / Surrey border region and are a leading Estate Agent in the sale of residential property with very successful Land and New Homes and Lettings departments. Estate Agent Assistant Branch Manager / Lister Typically, with 5 years industry experience. Are you an Estate Agent with a proven track record in sales, valuation and listing of residential property? Are you currently working in Estate Agency and feeling unsettled or undervalued within your current position? If you are a Senior Negotiator, Senior Valuer / Lister, Assistant Manager, Sales Manager or Valuations Manager looking for your next career move up the property ladder we would like to hear from you. Estate Agent Assistant Branch Manager / Lister They envisage their new associate to ultimately have an in-depth knowledge of Estate Agency and have the necessary attributes to be a champion of Residential Property Sales and Listings. In other words, they are looking for the consummate deal maker who can see success, be it in front of his/her nose or out in the distance. Estate Agent Assistant Branch Manager / Lister Previous Estate Agency experience is essential. Estate Agent Assistant Branch Manager / Lister Remuneration: Basic salary £25,000 (including a car allowance) with on target earnings of £50,000. Whilst there will be a requirement to work Saturdays on a rota (not each week), the office hours are 8.30am - 6.00pm, with a 5.00pm finish on a Friday and 9.00am - 4.00pm on a Saturday. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Apr 15, 2024
Full time
Estate Agent Assistant Branch Manager / Lister You will be provided with superb marketing support along with a close working relationship with the Directors. They expect and demand that outstanding customer service is provided to their clients and require the successful candidate to be capable of handling all aspects of Estate Agency, from initial valuation through to pipeline management. They allow an environment where you will have day to day independence with minimal interference, so this role will suit an individual candidate. They operate in the north Hampshire / Surrey border region and are a leading Estate Agent in the sale of residential property with very successful Land and New Homes and Lettings departments. Estate Agent Assistant Branch Manager / Lister Typically, with 5 years industry experience. Are you an Estate Agent with a proven track record in sales, valuation and listing of residential property? Are you currently working in Estate Agency and feeling unsettled or undervalued within your current position? If you are a Senior Negotiator, Senior Valuer / Lister, Assistant Manager, Sales Manager or Valuations Manager looking for your next career move up the property ladder we would like to hear from you. Estate Agent Assistant Branch Manager / Lister They envisage their new associate to ultimately have an in-depth knowledge of Estate Agency and have the necessary attributes to be a champion of Residential Property Sales and Listings. In other words, they are looking for the consummate deal maker who can see success, be it in front of his/her nose or out in the distance. Estate Agent Assistant Branch Manager / Lister Previous Estate Agency experience is essential. Estate Agent Assistant Branch Manager / Lister Remuneration: Basic salary £25,000 (including a car allowance) with on target earnings of £50,000. Whilst there will be a requirement to work Saturdays on a rota (not each week), the office hours are 8.30am - 6.00pm, with a 5.00pm finish on a Friday and 9.00am - 4.00pm on a Saturday. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
This full-time, 12-month fixed-term position has a starting salary of £24,977 per annum, based on a 36 hour working week. We are excited to be hiring a new MARAC Administrator to join our fantastic Safer communities team based in Woking. Hybrid and remote working is encouraged and on occasion you will need to travel throughout Surrey to meet the requirements of this role. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team Do you feel passionate about ensuring families experiencing domestic abuse receive the support they need in a timely way? Are you looking for an opportunity to gain experience of working within a multi professional environment? MARAC is a 'Multi-Agency Risk Assessment Conference' and is a meeting where information is shared on the highest risk domestic abuse cases between representatives of local police, health, child protection, housing practitioners, Independent Domestic Violence Advisors (IDVAs), probation and other specialists from the statutory and voluntary sectors. Working alongside partners which includes Police, Districts/Boroughs, Health, Fire & Rescue and Probation, Surrey County Council's Safer Communities Team deliver Surrey-wide policy, strategy and guidance in many areas of community safety including: Prevent Hate Crime Anti-social Behaviour Serious Violence Information Sharing Domestic Abuse and VAWG We are an inclusive and compassionate place where we value diversity and can be ourselves at work. We are a collaborative and inviting place where we are open, trust each other and work as one. We are an ambitious and outcomes-focused place where we are passionate about our purpose and take accountability for delivering great results. We are an inventive and dynamic place where we promote a learning mindset and adapt to new insights and opportunities About the Role We currently have a full-time opportunity to join us on a 12-month fixed term contract or secondment basis to provide comprehensive administration support to MARAC. The role will be managed by the Domestic Abuse Programme Manager which will provide an independent oversight of the MARAC administration and process; supporting a stronger, more resilient partnership approach to MARACs in Surrey. Working as an integral part of the team you will protect and uphold the safety and security of the service users, staff, volunteers and buildings, the confidentiality of records and other information in line with data protection, as well as the rights of women and children experiencing domestic abuse. You will be proactive, solution-focused and responsible for personal learning and development, including keeping up to date on relevant research and legislation, and participating in supervision, training and meetings as required. Key tasks you would undertake as part of this role include supporting the work of MARACs, meetings and workshops; this will involve: Arranging dates of meetings, compiling agendas and securing venues Supporting the chair, inviting guests and distributing and despatching on time all necessary papers drafting minutes, reports and co-ordinating follow-up action Attending, delivering and participating in training, meetings and seminars Interpreting, collating and analysing complex information/statistics Keeping records up to date, providing reports and monitoring performance against strategic objectives Shortlisting Criteria We are looking for individuals who have an awareness of domestic abuse and how it can impact on victims and their children, and who want to ensure that they receive timely support. To be considered for shortlisting for this position, your CV and personal statement will clearly evidence the following: Ability to work with others to achieve objectives and provide excellent customer service Good written and oral communication skills with the ability to build sound relationships with staff and customers Understanding of the need for confidentiality Ability to prioritise and plan own workload in the context of conflicting priorities The job advert closes at 23:59 on 21st April with interviews held on 26th April. We look forward to receiving your application, please click on the apply online button below to submit. An basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Apr 14, 2024
Full time
This full-time, 12-month fixed-term position has a starting salary of £24,977 per annum, based on a 36 hour working week. We are excited to be hiring a new MARAC Administrator to join our fantastic Safer communities team based in Woking. Hybrid and remote working is encouraged and on occasion you will need to travel throughout Surrey to meet the requirements of this role. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team Do you feel passionate about ensuring families experiencing domestic abuse receive the support they need in a timely way? Are you looking for an opportunity to gain experience of working within a multi professional environment? MARAC is a 'Multi-Agency Risk Assessment Conference' and is a meeting where information is shared on the highest risk domestic abuse cases between representatives of local police, health, child protection, housing practitioners, Independent Domestic Violence Advisors (IDVAs), probation and other specialists from the statutory and voluntary sectors. Working alongside partners which includes Police, Districts/Boroughs, Health, Fire & Rescue and Probation, Surrey County Council's Safer Communities Team deliver Surrey-wide policy, strategy and guidance in many areas of community safety including: Prevent Hate Crime Anti-social Behaviour Serious Violence Information Sharing Domestic Abuse and VAWG We are an inclusive and compassionate place where we value diversity and can be ourselves at work. We are a collaborative and inviting place where we are open, trust each other and work as one. We are an ambitious and outcomes-focused place where we are passionate about our purpose and take accountability for delivering great results. We are an inventive and dynamic place where we promote a learning mindset and adapt to new insights and opportunities About the Role We currently have a full-time opportunity to join us on a 12-month fixed term contract or secondment basis to provide comprehensive administration support to MARAC. The role will be managed by the Domestic Abuse Programme Manager which will provide an independent oversight of the MARAC administration and process; supporting a stronger, more resilient partnership approach to MARACs in Surrey. Working as an integral part of the team you will protect and uphold the safety and security of the service users, staff, volunteers and buildings, the confidentiality of records and other information in line with data protection, as well as the rights of women and children experiencing domestic abuse. You will be proactive, solution-focused and responsible for personal learning and development, including keeping up to date on relevant research and legislation, and participating in supervision, training and meetings as required. Key tasks you would undertake as part of this role include supporting the work of MARACs, meetings and workshops; this will involve: Arranging dates of meetings, compiling agendas and securing venues Supporting the chair, inviting guests and distributing and despatching on time all necessary papers drafting minutes, reports and co-ordinating follow-up action Attending, delivering and participating in training, meetings and seminars Interpreting, collating and analysing complex information/statistics Keeping records up to date, providing reports and monitoring performance against strategic objectives Shortlisting Criteria We are looking for individuals who have an awareness of domestic abuse and how it can impact on victims and their children, and who want to ensure that they receive timely support. To be considered for shortlisting for this position, your CV and personal statement will clearly evidence the following: Ability to work with others to achieve objectives and provide excellent customer service Good written and oral communication skills with the ability to build sound relationships with staff and customers Understanding of the need for confidentiality Ability to prioritise and plan own workload in the context of conflicting priorities The job advert closes at 23:59 on 21st April with interviews held on 26th April. We look forward to receiving your application, please click on the apply online button below to submit. An basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Role overview ID: Entity: Vistry Region: Vistry North West Midlands Department: Technical Contract Type: Permanent - Full Time Job Location: Wolverhampton, West Midlands Date Posted: 18.01.2024 We have a great opportunity for a Development Manager to join our team within Vistry North West Midlands, at our office in Wolverhampton. As our Development Manager you will be responsible for the pre-construction phases of development projects, overseeing all legal, design and planning issues and coordinating with estimating, mobilisation and construction teams. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality As a minimum, educated to A level standard or equivalent, or ability to demonstrate relevant experience in a similar position. Proficient in MS Office programmes; particularly Excel, Word and Outlook Experience in a development role within the Construction, Property Development or Housing Industry Proven ability to manage multiple projects and lead the development process. Good geographic knowledge of the West Midlands area Organised and methodical, with good attention to detail Highly numerate with the ability to undertake feasibility appraisals Highly literate and able to understand and interpret complex legal documentation Strong time management skills with an ability to prioritise Able to work under own initiative, having good decision making skills and a keen sense of responsibility Professional manner Able to work as part of a team as well as autonomously Ability to communicate well with individuals at all levels Experience of all stages of development including legal, design, planning related activities, and health and safety. More about the Development Manager role Drive the progress of each project by active management and mitigate against slippage, to ensure the Development Programme is delivered to set timescales. Carry out Land Appraisals using Group software, and ensure accurate ongoing monitoring and updating for budgeting purposes. Prepare reports and risk registers to gain internal approvals and ensure audit compliance. Appoint Solicitors via the framework. Work with land agents and appointed legal advisors to negotiate and agree land contracts, ensuring any development related matters are fully resolved prior to entering contracts. Work with clients and their agents to negotiate and agree the form of building contract (Development Agreement or JCT) in conjunction with the Legal Director and other internal stakeholders as appropriate. Appoint and manage consultant teams e.g. architects, engineers, to produce scheme specific information and ensure the timely submission of schemes to the appropriate planning authority and statutory bodies in line with agreed timescales. Procure suitable supporting information e.g. surveys, reports, assessments etc. required to support the planning process and enable sufficient pre delivery planning/design. Maintain excellent communication with the project team and internal stakeholders to ensure relevant information is correctly shared and circulated, and all actions are progressed in a timely manner. Identify and mitigate against risk and work with colleagues, partners and stakeholders to manage risk pre start on site. When required, organise and lead/ attend client meetings acting in a professional manner to positively represent the company at all times. Follow the internal development process, ensuring all systems are maintained with accurate information at all times. Resolve problems in collaboration with the project teams and colleagues, and share learning to champion continuous improvement and ensure successful delivery of schemes. Promote and represent the company when appropriate in order to maximise development opportunities and the reputation of the company. When required, assess new business opportunities, undertake feasibility work and prepare 'offer documentation' as required. Network with new and existing clients to identify opportunities to expand the business. Any other task deemed necessary to the role. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, life
Apr 14, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry North West Midlands Department: Technical Contract Type: Permanent - Full Time Job Location: Wolverhampton, West Midlands Date Posted: 18.01.2024 We have a great opportunity for a Development Manager to join our team within Vistry North West Midlands, at our office in Wolverhampton. As our Development Manager you will be responsible for the pre-construction phases of development projects, overseeing all legal, design and planning issues and coordinating with estimating, mobilisation and construction teams. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality As a minimum, educated to A level standard or equivalent, or ability to demonstrate relevant experience in a similar position. Proficient in MS Office programmes; particularly Excel, Word and Outlook Experience in a development role within the Construction, Property Development or Housing Industry Proven ability to manage multiple projects and lead the development process. Good geographic knowledge of the West Midlands area Organised and methodical, with good attention to detail Highly numerate with the ability to undertake feasibility appraisals Highly literate and able to understand and interpret complex legal documentation Strong time management skills with an ability to prioritise Able to work under own initiative, having good decision making skills and a keen sense of responsibility Professional manner Able to work as part of a team as well as autonomously Ability to communicate well with individuals at all levels Experience of all stages of development including legal, design, planning related activities, and health and safety. More about the Development Manager role Drive the progress of each project by active management and mitigate against slippage, to ensure the Development Programme is delivered to set timescales. Carry out Land Appraisals using Group software, and ensure accurate ongoing monitoring and updating for budgeting purposes. Prepare reports and risk registers to gain internal approvals and ensure audit compliance. Appoint Solicitors via the framework. Work with land agents and appointed legal advisors to negotiate and agree land contracts, ensuring any development related matters are fully resolved prior to entering contracts. Work with clients and their agents to negotiate and agree the form of building contract (Development Agreement or JCT) in conjunction with the Legal Director and other internal stakeholders as appropriate. Appoint and manage consultant teams e.g. architects, engineers, to produce scheme specific information and ensure the timely submission of schemes to the appropriate planning authority and statutory bodies in line with agreed timescales. Procure suitable supporting information e.g. surveys, reports, assessments etc. required to support the planning process and enable sufficient pre delivery planning/design. Maintain excellent communication with the project team and internal stakeholders to ensure relevant information is correctly shared and circulated, and all actions are progressed in a timely manner. Identify and mitigate against risk and work with colleagues, partners and stakeholders to manage risk pre start on site. When required, organise and lead/ attend client meetings acting in a professional manner to positively represent the company at all times. Follow the internal development process, ensuring all systems are maintained with accurate information at all times. Resolve problems in collaboration with the project teams and colleagues, and share learning to champion continuous improvement and ensure successful delivery of schemes. Promote and represent the company when appropriate in order to maximise development opportunities and the reputation of the company. When required, assess new business opportunities, undertake feasibility work and prepare 'offer documentation' as required. Network with new and existing clients to identify opportunities to expand the business. Any other task deemed necessary to the role. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, life
At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year. Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries. This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose. We re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this. See what it s like to work at HMRC : find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert. Job description Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience. Your primary role will be handling contact from customers effectively and efficiently across different lines of business. You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat. The majority of roles available will be in our Debt Management Directorate. The main duties will include: Speaking to customers on the phone, helping them with their questions or issues. Helping customers to pay the correct amount of tax at the right time. Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns. Taking payments by phone and via our online services. Should vacancies arise in other lines of business within Customer Services Group, other main duties may include: Creating customer records and keeping them up to date. Using webchat and email to support our customers online. We work a variety of shifts between 7:45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us. You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year. The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts. On the days you attend the office, you will be working in the location shown in the title heading of this advert. As a flexible employer, we will consider part-time requests. (Part-time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request). However we do require you to complete your training in the office on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm. You can find out more about what it s like being a Customer Service Advisor at HMRC on the Civil Service Careers website. Watch these videos to find out more about Customer Service roles at HMRC: Our Professions Customer Service Advisor at HMRC Our Professions Customer Services Group at HMRC Our Customer Service Advisor role - all you need to know Person specification What are we looking for? No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers. You will also need to be comfortable writing up notes, as this is mainly a phone-based role. We are looking for individuals with the drive and passion to make a difference to people s lives, and need people: With great communication skills, both verbal and written in English language (and Welsh where required) Dedicated to providing a brilliant customer service With a can-do attitude and a real passion for supporting people With the personal resilience to work in a demanding and rewarding environment Able to provide information both quickly and clearly Comfortable handling different types of conversations With an ability to do basic maths calculations HMRC are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Apr 12, 2024
Full time
At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year. Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries. This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose. We re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this. See what it s like to work at HMRC : find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert. Job description Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience. Your primary role will be handling contact from customers effectively and efficiently across different lines of business. You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat. The majority of roles available will be in our Debt Management Directorate. The main duties will include: Speaking to customers on the phone, helping them with their questions or issues. Helping customers to pay the correct amount of tax at the right time. Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns. Taking payments by phone and via our online services. Should vacancies arise in other lines of business within Customer Services Group, other main duties may include: Creating customer records and keeping them up to date. Using webchat and email to support our customers online. We work a variety of shifts between 7:45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us. You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year. The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts. On the days you attend the office, you will be working in the location shown in the title heading of this advert. As a flexible employer, we will consider part-time requests. (Part-time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request). However we do require you to complete your training in the office on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm. You can find out more about what it s like being a Customer Service Advisor at HMRC on the Civil Service Careers website. Watch these videos to find out more about Customer Service roles at HMRC: Our Professions Customer Service Advisor at HMRC Our Professions Customer Services Group at HMRC Our Customer Service Advisor role - all you need to know Person specification What are we looking for? No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers. You will also need to be comfortable writing up notes, as this is mainly a phone-based role. We are looking for individuals with the drive and passion to make a difference to people s lives, and need people: With great communication skills, both verbal and written in English language (and Welsh where required) Dedicated to providing a brilliant customer service With a can-do attitude and a real passion for supporting people With the personal resilience to work in a demanding and rewarding environment Able to provide information both quickly and clearly Comfortable handling different types of conversations With an ability to do basic maths calculations HMRC are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As a Customer Service Advisor, you will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression. We are looking for customer focused individuals to join our twilights team. Experience is not always necessary as from your first day, you will learn and develop vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hands-on training program. We know that career progression is important, therefore, we invest in you and your career where our advisors have the opportunity to be our future instructors, team leaders and supervisors. This role involves working seven shifts Monday through to Sunday, followed by seven thoroughly deserved days off. A typical shift consists of working 13:45-01:15, however flexibility may be required during major sporting events. The starting salary for this position is competitive increasing to £29,484 per annum upon successful completion of training. In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday. This role is eligible for inclusion in the Company's hybrid working from home policy. Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment. Preferred Skills, Qualifications and Experience Excellent listening skills. Excellent communication skills. Passion for delivering exceptional customer service. Willingness to learn. Attention to detail. Ability to multi-task. Effective problem solver. Competent computer, literacy and numeracy skills. Adaptability. Main Responsibilities Assisting our global customers with their queries. Providing a first time resolution to customer queries. Using internal tools to assist and take ownership of customer enquiries. Resolving customer complaints. Liaising with internal departments. Escalating queries where necessary. Investigating issues thoroughly. Promoting safer gambling. Maintaining awareness of policies, procedures and licensing requirements. Communicating with customers via Live Chat and email. The closing date for applications is 15/05/2024. To apply send a copy of your CV with covering letter quoting the position reference CSATS0424RD or click on the link to apply. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.
Apr 10, 2024
Full time
As a Customer Service Advisor, you will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression. We are looking for customer focused individuals to join our twilights team. Experience is not always necessary as from your first day, you will learn and develop vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hands-on training program. We know that career progression is important, therefore, we invest in you and your career where our advisors have the opportunity to be our future instructors, team leaders and supervisors. This role involves working seven shifts Monday through to Sunday, followed by seven thoroughly deserved days off. A typical shift consists of working 13:45-01:15, however flexibility may be required during major sporting events. The starting salary for this position is competitive increasing to £29,484 per annum upon successful completion of training. In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday. This role is eligible for inclusion in the Company's hybrid working from home policy. Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment. Preferred Skills, Qualifications and Experience Excellent listening skills. Excellent communication skills. Passion for delivering exceptional customer service. Willingness to learn. Attention to detail. Ability to multi-task. Effective problem solver. Competent computer, literacy and numeracy skills. Adaptability. Main Responsibilities Assisting our global customers with their queries. Providing a first time resolution to customer queries. Using internal tools to assist and take ownership of customer enquiries. Resolving customer complaints. Liaising with internal departments. Escalating queries where necessary. Investigating issues thoroughly. Promoting safer gambling. Maintaining awareness of policies, procedures and licensing requirements. Communicating with customers via Live Chat and email. The closing date for applications is 15/05/2024. To apply send a copy of your CV with covering letter quoting the position reference CSATS0424RD or click on the link to apply. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.
Customer Service Advisors required Your new company Your new company is a charity based in the centre of Bristol. Your new role Your new office is based in the centre of Bristol, however, you will have the opportunity to work from home three days a week. You can also choose your hours; flexi hours as long as 37.5 hours are covered by week. Main duties of the role include: Managing an inbox of customer queries Talking inbound calls Making outbound calls Escalating customer queries to supervisors if necessary What you'll need to succeed Experience in a customer service role Strong communication skills Ability to manage own work load What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 22, 2022
Full time
Customer Service Advisors required Your new company Your new company is a charity based in the centre of Bristol. Your new role Your new office is based in the centre of Bristol, however, you will have the opportunity to work from home three days a week. You can also choose your hours; flexi hours as long as 37.5 hours are covered by week. Main duties of the role include: Managing an inbox of customer queries Talking inbound calls Making outbound calls Escalating customer queries to supervisors if necessary What you'll need to succeed Experience in a customer service role Strong communication skills Ability to manage own work load What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Pertemps Managed Solutions has been engaged by a market leading self storage business to find the latest addition to their Byfleet team, an assistant store manager. Are you a people person looking to make a real difference? Do you have a "lead by example" management style? Are you driven to exceed targets? When customers visit a store, their experience starts with you. It's crucial that you'll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. What we would like from you We love a bit of get up and go, so don't be afraid of getting stuck into your work with passion and enthusiasm. As an Assistant Store Manager your main role is to support your Store Manager in all aspects of running your store, in order to grow and develop your business.Below are some of the key areas you will be required to fulfil: Provide the highest standards of customer service, in person, via email or phone Maximise sales at every opportunity through promoting the products and services available Be confident and comfortable negotiating day to day Complete daily health and safety walk arounds and help maintain the general cleanliness of the site Propose ideas for local marketing and assist with recruitment where necessary Carry out general administration tasks on our database (i.e. set up customer contracts and debt management) Take a flexible approach to working as part of a team or individually Take an equal share of responsibility by being a key holder and opening/closing your store Coach and develop your sales advisors Support your store manager to grow and develop your business An ideal Assistant Store Manager will demonstrate A "can do" attitude, not afraid of getting stuck into your work Management experience demonstrating a lead by example attitude Strong listening skills with a genuine desire to help others and learn The ability to problem solve whilst building rapport with customers and colleagues Excellent prioritisation skills and ability to make decisions Enthusiasm and consistency with the ability to work alone or within a team Hunger to improve and learn new skills and a flexible approach to your working hours What we give back to you Competitive rates of pay reviewed on an annual basis Quarterly bonuses averaging around 10-12% (up to a maximum of 25%) Additional day off for your Birthday Holiday entitlement increasing with service Training and support to help you develop a great career with us Great pension and sharesave scheme Social events throughout the year Family friendly policies to include enhanced maternity, paternity and adoption packages Free on -site parking Cycle to work scheme and gym discounts Vouchers for life events Day off to volunteer for one of our charity partners
Sep 19, 2022
Full time
Pertemps Managed Solutions has been engaged by a market leading self storage business to find the latest addition to their Byfleet team, an assistant store manager. Are you a people person looking to make a real difference? Do you have a "lead by example" management style? Are you driven to exceed targets? When customers visit a store, their experience starts with you. It's crucial that you'll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. What we would like from you We love a bit of get up and go, so don't be afraid of getting stuck into your work with passion and enthusiasm. As an Assistant Store Manager your main role is to support your Store Manager in all aspects of running your store, in order to grow and develop your business.Below are some of the key areas you will be required to fulfil: Provide the highest standards of customer service, in person, via email or phone Maximise sales at every opportunity through promoting the products and services available Be confident and comfortable negotiating day to day Complete daily health and safety walk arounds and help maintain the general cleanliness of the site Propose ideas for local marketing and assist with recruitment where necessary Carry out general administration tasks on our database (i.e. set up customer contracts and debt management) Take a flexible approach to working as part of a team or individually Take an equal share of responsibility by being a key holder and opening/closing your store Coach and develop your sales advisors Support your store manager to grow and develop your business An ideal Assistant Store Manager will demonstrate A "can do" attitude, not afraid of getting stuck into your work Management experience demonstrating a lead by example attitude Strong listening skills with a genuine desire to help others and learn The ability to problem solve whilst building rapport with customers and colleagues Excellent prioritisation skills and ability to make decisions Enthusiasm and consistency with the ability to work alone or within a team Hunger to improve and learn new skills and a flexible approach to your working hours What we give back to you Competitive rates of pay reviewed on an annual basis Quarterly bonuses averaging around 10-12% (up to a maximum of 25%) Additional day off for your Birthday Holiday entitlement increasing with service Training and support to help you develop a great career with us Great pension and sharesave scheme Social events throughout the year Family friendly policies to include enhanced maternity, paternity and adoption packages Free on -site parking Cycle to work scheme and gym discounts Vouchers for life events Day off to volunteer for one of our charity partners
Based in the heart of Brighton, our client is currently recruiting for customer service and sales advisors to start due to their recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can do attitude. The key attributes they are looking for are; Positive and proactive attitude Professional manner High customer service standards Previous experience in sales or customer service is not required as you will have access to full client and product specific coaching; however previous retail, hospitality, call centre, customer service or sales experience is welcome. This is a great opportunity to gain experience in this sector. What they offer: Our client currently are recruiting for their sales and customer service programme. Key aspects here include; Generating new customer base for their clients Working with an enthusiastic team Working towards collective and individual targets Customer service Sales acquisition This is a unique opportunity for individuals to progress through their company based purely on individual merit and results. If you are someone who is self-motivated, serious about your own career or someone looking for the equivalent of full time hours then this would be more suitable for you. Recognition for hard work is given with excellent uncapped performance related commissions and incentives as earnings. The opportunity involves; Client/Customer Service/Sales/Full product training Working alongside like-minded individuals and a great social calendar Access to learn with a successful and established team Travel opportunities Our client are currently holding appointments on a first come, first served basis, so send your CV to the recruitment team today and they will contact you with their next availability. To apply for this role please use this site's online system, remembering to attach your CV to your application. Please make sure your full name, address and contact details are available so they can contact you if you are successful. You will be representing clients in residential and event environments where no experience is necessary to take advantage of this commission only role. They have transferred straight into the self employed opportunity and hit the ground running. Some of the most suitable candidates often come from the following Backgrounds: Home Administrator, Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker, Packer, Assistant, Junior, Hospitality, Graduate, Student and Admin. Please note due to client requirements you must be over the age of 18 for this role and have the right to work in the UK. They cannot accept tier 4 student Visa's * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Feb 22, 2022
Full time
Based in the heart of Brighton, our client is currently recruiting for customer service and sales advisors to start due to their recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can do attitude. The key attributes they are looking for are; Positive and proactive attitude Professional manner High customer service standards Previous experience in sales or customer service is not required as you will have access to full client and product specific coaching; however previous retail, hospitality, call centre, customer service or sales experience is welcome. This is a great opportunity to gain experience in this sector. What they offer: Our client currently are recruiting for their sales and customer service programme. Key aspects here include; Generating new customer base for their clients Working with an enthusiastic team Working towards collective and individual targets Customer service Sales acquisition This is a unique opportunity for individuals to progress through their company based purely on individual merit and results. If you are someone who is self-motivated, serious about your own career or someone looking for the equivalent of full time hours then this would be more suitable for you. Recognition for hard work is given with excellent uncapped performance related commissions and incentives as earnings. The opportunity involves; Client/Customer Service/Sales/Full product training Working alongside like-minded individuals and a great social calendar Access to learn with a successful and established team Travel opportunities Our client are currently holding appointments on a first come, first served basis, so send your CV to the recruitment team today and they will contact you with their next availability. To apply for this role please use this site's online system, remembering to attach your CV to your application. Please make sure your full name, address and contact details are available so they can contact you if you are successful. You will be representing clients in residential and event environments where no experience is necessary to take advantage of this commission only role. They have transferred straight into the self employed opportunity and hit the ground running. Some of the most suitable candidates often come from the following Backgrounds: Home Administrator, Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker, Packer, Assistant, Junior, Hospitality, Graduate, Student and Admin. Please note due to client requirements you must be over the age of 18 for this role and have the right to work in the UK. They cannot accept tier 4 student Visa's * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Sales Executive - Brentford - £24k + £/month Uncapped Commission Your new company We are looking for a hard-working and motivated Sales Executive to join our team in Brentford, this company have established a good reputation for excellent customer service. We aim to be the preferred insurer in providing comprehensive insurance products at competitive prices to insurance brokers, letting agents and independent financial advisors throughout the UK. We value excellent customer service and are committed on building relationships with our client so the business can continue to grow with the correct reputation. Your new role To answer calls from customers and guide them through to a happy resolution. We provide supportive training which means you'll be a product expert in no time. Listen to your customer, detect their insurance requirements, and match them to one of our products that will help them. Leave the customer happy, with a positive lasting impression. Ensure you sell the right elements of cover - always keeping your customers interests and requirements at heart. Our customers are so important to us, we only offer them products that align to our ethical principles and are within our guidelines. What you'll need to succeed To be successful for this role you must have: Previous call centre experience is not necessary as we will teach you everything that you need to know. From our product range to our phone system, it's all very simple once you know how. Excellent communication skills and the genuine ability to listen and care about your customer. Basic mathematical skills and attention to detail will be required. Using your outstanding interpersonal skills to speak openly and confidently on the phone to customers. Able to build strong rapport and quickly build relationships with your colleagues. Naturally driven to exceed targets, with a dedicated attitude combined with the highest degree of ethics and integrity in client focus. What you'll get in return You'll be offered a salary rate of £24,000 per annum plus £500 - £1000 uncapped commission 37.5 hours per week, shifts range from 8am - 8pm Monday - Friday and 1 Saturday per month 9am - 1pm. Option to only work 9am-6pm shifts if requested 25 days annual leave plus bank holiday (8) Parking on site What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Feb 22, 2022
Full time
Sales Executive - Brentford - £24k + £/month Uncapped Commission Your new company We are looking for a hard-working and motivated Sales Executive to join our team in Brentford, this company have established a good reputation for excellent customer service. We aim to be the preferred insurer in providing comprehensive insurance products at competitive prices to insurance brokers, letting agents and independent financial advisors throughout the UK. We value excellent customer service and are committed on building relationships with our client so the business can continue to grow with the correct reputation. Your new role To answer calls from customers and guide them through to a happy resolution. We provide supportive training which means you'll be a product expert in no time. Listen to your customer, detect their insurance requirements, and match them to one of our products that will help them. Leave the customer happy, with a positive lasting impression. Ensure you sell the right elements of cover - always keeping your customers interests and requirements at heart. Our customers are so important to us, we only offer them products that align to our ethical principles and are within our guidelines. What you'll need to succeed To be successful for this role you must have: Previous call centre experience is not necessary as we will teach you everything that you need to know. From our product range to our phone system, it's all very simple once you know how. Excellent communication skills and the genuine ability to listen and care about your customer. Basic mathematical skills and attention to detail will be required. Using your outstanding interpersonal skills to speak openly and confidently on the phone to customers. Able to build strong rapport and quickly build relationships with your colleagues. Naturally driven to exceed targets, with a dedicated attitude combined with the highest degree of ethics and integrity in client focus. What you'll get in return You'll be offered a salary rate of £24,000 per annum plus £500 - £1000 uncapped commission 37.5 hours per week, shifts range from 8am - 8pm Monday - Friday and 1 Saturday per month 9am - 1pm. Option to only work 9am-6pm shifts if requested 25 days annual leave plus bank holiday (8) Parking on site What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The Vice President IZ Human Resources will be responsible for providing and leading comprehensive human capital management strategy and critical day-to-day human resource services across a multi-country and geographically dispersed operation. This individual with be charged with building and managing relationships with all levels of leadership and employees to understand the business, our people and priorities. S/he will be tasked with identifying new opportunities for human resources to collaborate with global partners and to meet desired business outcomes and people focused priorities. The individual will work closely with the global human resource specialist teams and the global human resource country leaders to drive key initiatives and multitude of human resource programs.Principal accountabilities and duties:Plans, designs and implements the Global HR Strategy in collaboration with the corporate headquarters and the local executive management team, which successfully adapts to local regulations and requirements while supporting global HR objectives.Ensures that new and existing HR practices and programs in relation to hiring, onboarding, work environment, engagement and recognition positively support the Robert Half employee experience and our business driver to be an Employer of Choice. Proposes and develops solutions that lead to an enhanced employee experience.Establishes, develops and applies HR best practices in a multi-country environment across all HR areas such as HR operations, recognition, retention and engagement, compensation, benefits, talent and performance management, diversity and inclusion.Ensures that the local HR teams are aligned with the business' vision and that the team is focused on successfully contributing to the achievement of business objectives.Builds, coaches and develops a cross-functional HR team that delivers to the entire region a comprehensive level of service to all constituents (e.g. Corporate, Back Office).Fosters strong working relationships with the senior leaders and their teams in order to have an in-depth understanding of their business needs.In collaboration with local staff development and leadership partners, establishes a development roadmap to ensure identification, succession planning & readiness for management and/or key operational positions.Advises and supports senior management around decisions in critical people-related matters in the context of local law and RHI's corporate policies in order to achieve RHI's objectives human capital objectives.Pro-actively supports and contributes to the development of best practice HR services from a commercial perspective.Directs the preparation of data analytics and reports for management, as necessary or requested, to inform strategic business goal and to identify systemic human capital workplace improvements.Conducts market research and evaluates recommendations from the HR teams to establish competitive compensation and benefits practices to recruit and retain high potential employees.Assures that the Company's compliance with all existing local governmental and labor legislation.Stays abreast of current HR trends and competitive practices via external programs, networking, and benchmarking to further position RHI as an employer of choice.Works closely with Legal advisors and local Leaders on complex employment matters to anticipate/identify possible risks, find the best solutions for the business while limiting potential costs/legal cases & liability; stays informed of changes in laws, case law, regulations, policies, and programs relevant to employee relations and employment practices; prepares for and manages the union negotiation processSummary Profile10 years+ leadership experience in HR/Staff/Leadership development positions with demonstrated ability to lead and develop high performing staff members at all levels of the organization.Professional human resource qualification(s). University bachelor's degree required, masters level degree a plus.Excellent verbal and written language skills in English (mandatory). Additional language skills in any of the following, Dutch, German and French are highly desirable.Technically proficient and able to use company HRIS and finance systems to inform and achieve business objectivesStrong interpersonal and coaching skills with the ability to work hand in hand with senior management and HR teams across the different countriesBroad knowledge and experience in employment law, compensation and benefits practices, organizational planning and development and employee relations.Proven success and track record of using a commercial and customer focused approach; service sector or sales environment experience is mandatory; experience working for an American multinational organization strongly preferred.Embraces change and working in a multiple priority fast-paced environment.Proven ability to diagnose complex business issues, drawing on both professional experience and critical thinking skills.Trustworthy, professional and credible with evidence of absolute respect for confidentiality.Ability to lead and positively influence others.Remains calm under pressure; comfortable addressing difficult situationsProven organizational skills with attention to detail and the ability to prioritize and manage competing demands.Ability to travel internationally.Demonstrated experience and capability to work cross-functionally in a matrixed environment, globally.At Robert Half, there's more to us than what we do. Learn about our values and what it's like to work for the largest specialized staffing firm in the world at our San Ramon, California, Corporate Services office. Take a look at roberthalf.com/corporate-office-video .Follow us on for Robert Half Corporate Services job openings and career and workplace news!Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/VeteranAs part of Robert Half's Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to for assistance.In your email please include the following:The specific accommodation requested to complete the employment application.The location(s) (city, state) to which you would like to apply.To apply:You may apply for this position by email or regular mail. Please send your cover letter and resume to:By email: mail:Corporate StaffingRobert Half2613 Camino RamonSan Ramon, CA 94JOB LOCATIONGBR CORPORATE SERVICE CTRADDITIONAL LOCATIONFRANKFURT, GROOT-BIJGAARDEN, MUNICH, PARIS - Rue Auber, SAN RAMON, SAO PAULO, SYDNEY, TORONTO
Dec 09, 2021
Full time
The Vice President IZ Human Resources will be responsible for providing and leading comprehensive human capital management strategy and critical day-to-day human resource services across a multi-country and geographically dispersed operation. This individual with be charged with building and managing relationships with all levels of leadership and employees to understand the business, our people and priorities. S/he will be tasked with identifying new opportunities for human resources to collaborate with global partners and to meet desired business outcomes and people focused priorities. The individual will work closely with the global human resource specialist teams and the global human resource country leaders to drive key initiatives and multitude of human resource programs.Principal accountabilities and duties:Plans, designs and implements the Global HR Strategy in collaboration with the corporate headquarters and the local executive management team, which successfully adapts to local regulations and requirements while supporting global HR objectives.Ensures that new and existing HR practices and programs in relation to hiring, onboarding, work environment, engagement and recognition positively support the Robert Half employee experience and our business driver to be an Employer of Choice. Proposes and develops solutions that lead to an enhanced employee experience.Establishes, develops and applies HR best practices in a multi-country environment across all HR areas such as HR operations, recognition, retention and engagement, compensation, benefits, talent and performance management, diversity and inclusion.Ensures that the local HR teams are aligned with the business' vision and that the team is focused on successfully contributing to the achievement of business objectives.Builds, coaches and develops a cross-functional HR team that delivers to the entire region a comprehensive level of service to all constituents (e.g. Corporate, Back Office).Fosters strong working relationships with the senior leaders and their teams in order to have an in-depth understanding of their business needs.In collaboration with local staff development and leadership partners, establishes a development roadmap to ensure identification, succession planning & readiness for management and/or key operational positions.Advises and supports senior management around decisions in critical people-related matters in the context of local law and RHI's corporate policies in order to achieve RHI's objectives human capital objectives.Pro-actively supports and contributes to the development of best practice HR services from a commercial perspective.Directs the preparation of data analytics and reports for management, as necessary or requested, to inform strategic business goal and to identify systemic human capital workplace improvements.Conducts market research and evaluates recommendations from the HR teams to establish competitive compensation and benefits practices to recruit and retain high potential employees.Assures that the Company's compliance with all existing local governmental and labor legislation.Stays abreast of current HR trends and competitive practices via external programs, networking, and benchmarking to further position RHI as an employer of choice.Works closely with Legal advisors and local Leaders on complex employment matters to anticipate/identify possible risks, find the best solutions for the business while limiting potential costs/legal cases & liability; stays informed of changes in laws, case law, regulations, policies, and programs relevant to employee relations and employment practices; prepares for and manages the union negotiation processSummary Profile10 years+ leadership experience in HR/Staff/Leadership development positions with demonstrated ability to lead and develop high performing staff members at all levels of the organization.Professional human resource qualification(s). University bachelor's degree required, masters level degree a plus.Excellent verbal and written language skills in English (mandatory). Additional language skills in any of the following, Dutch, German and French are highly desirable.Technically proficient and able to use company HRIS and finance systems to inform and achieve business objectivesStrong interpersonal and coaching skills with the ability to work hand in hand with senior management and HR teams across the different countriesBroad knowledge and experience in employment law, compensation and benefits practices, organizational planning and development and employee relations.Proven success and track record of using a commercial and customer focused approach; service sector or sales environment experience is mandatory; experience working for an American multinational organization strongly preferred.Embraces change and working in a multiple priority fast-paced environment.Proven ability to diagnose complex business issues, drawing on both professional experience and critical thinking skills.Trustworthy, professional and credible with evidence of absolute respect for confidentiality.Ability to lead and positively influence others.Remains calm under pressure; comfortable addressing difficult situationsProven organizational skills with attention to detail and the ability to prioritize and manage competing demands.Ability to travel internationally.Demonstrated experience and capability to work cross-functionally in a matrixed environment, globally.At Robert Half, there's more to us than what we do. Learn about our values and what it's like to work for the largest specialized staffing firm in the world at our San Ramon, California, Corporate Services office. Take a look at roberthalf.com/corporate-office-video .Follow us on for Robert Half Corporate Services job openings and career and workplace news!Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/VeteranAs part of Robert Half's Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to for assistance.In your email please include the following:The specific accommodation requested to complete the employment application.The location(s) (city, state) to which you would like to apply.To apply:You may apply for this position by email or regular mail. Please send your cover letter and resume to:By email: mail:Corporate StaffingRobert Half2613 Camino RamonSan Ramon, CA 94JOB LOCATIONGBR CORPORATE SERVICE CTRADDITIONAL LOCATIONFRANKFURT, GROOT-BIJGAARDEN, MUNICH, PARIS - Rue Auber, SAN RAMON, SAO PAULO, SYDNEY, TORONTO