Customer Service Consultant

  • Red Flag Recruitment Ltd
  • Brighton, Sussex
  • Oct 11, 2018
Call Centre / CustomerService

Job Description

Customer Service Consultant

We are now recruiting individuals with exceptional Customer Service skills to join our team on a full-time, permanent basis!

Red Flag recruitment are now working on behalf of one of the biggest insurance and warranty providers in the UK to find motivated and energetic people to join their rapidly expanding team based in a desirable central Brighton location. As a Customer Service Consultant for this company you'll interact with customers to provide and process information in relation to account inquiries, concerns, or general product/service questions. You'll be given the chance to join a team who are as empathetic as they are driven, always focusing on our 3 customer promises - show we care, make it easy and adding value.

This is a permanent, full-time based role, with potential candidates ideally being able to work between the hours of 11.00am-8.00pm Monday-Friday, as well as the occasional weekend.

The talents you'll bring to the table:

  • You'll have gained relevant customer service experience, with some high volume experience viewed favourably.
  • You'll have great written communication skills, also striving to provide a high level of accuracy.
  • You'll put customers first, and understand the value of building positive relationships - you're conscientious and accountable for everything you do.
  • A natural problem solver and people person, you'll communicate well with customers and colleagues - online and on the phone.
  • You'll be driven, resilient and efficient, showing confidence and professionalism whether you're composing an email or on the phone.
  • You'll think bigger and always look for better solutions and ways of working

The starting salary is £19,300 per annum, with this rising to £21,000 after a successful probation period. There is up to £5,000 worth of bonuses offered per annum, as well as various employee discounts.

If you think this is something you might be interested in, please apply below or contact Siam at Red Flag Recruitment.