We have an exciting opportunity for a Delivery Support Coordinator on a 2 month FTC tobe responsible for providing a professional and efficient customer service as part of a dedicated team for Home & Community Maintenance. We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity where colleagues are "free to be me". Not only this, but we aim to put our people first by offering hybrid/agile working, a great pension scheme (up to 12% employer contributions!) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change. In line with our five-year strategy, which we are now in the fourth year of, we are looking to build 750 new homes by 2026! This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference. Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. Please note this position is a 2 month FTC. Requirements Experts in diagnosing problems thoroughly to support 'right first time' resolution. Taking ownership of enquiries and effectively planning, prioritising and scheduling works. Maximising resources and constantly monitor progress making appropriate changes ensuring customers are kept informed Build and maintain strong working relationships with operatives, surveyors and contractors that enables learning to support with continuous service improvements Liaise with Team Leaders to coordinate resources, managing and maintaining availability of appointments across all trades Ensure operatives, contractors and surveyors are provided with the right information about the customer and property, including Health & Safety, so they can safely enter homes and complete works Maintain an open communication channel with trade specialists and contractors to enable them to complete works on time and safely Knowledge and Experience Strong verbal communication skills with the ability to adapt to different audiences and situations Customer focused with the ability to ensure service levels are maintained in line with required standards Experience of scheduling, resource planning and / or logistics experience is desirable Excellent planning and organisational skills and the ability to manage competing priorities Experience of using ICT systems including Microsoft products. Benefits £27,273.75 per annum Full time of 37 hours a week, Monday to Friday Great Pension Scheme Full access to an Employee Assistance Program Customer focused, team working environment Employee discount perks including 100s of high street discounts and gym membership 25 days holiday + bank holidays (rising to 30 days after 5 years)
Apr 18, 2024
Full time
We have an exciting opportunity for a Delivery Support Coordinator on a 2 month FTC tobe responsible for providing a professional and efficient customer service as part of a dedicated team for Home & Community Maintenance. We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity where colleagues are "free to be me". Not only this, but we aim to put our people first by offering hybrid/agile working, a great pension scheme (up to 12% employer contributions!) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change. In line with our five-year strategy, which we are now in the fourth year of, we are looking to build 750 new homes by 2026! This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference. Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. Please note this position is a 2 month FTC. Requirements Experts in diagnosing problems thoroughly to support 'right first time' resolution. Taking ownership of enquiries and effectively planning, prioritising and scheduling works. Maximising resources and constantly monitor progress making appropriate changes ensuring customers are kept informed Build and maintain strong working relationships with operatives, surveyors and contractors that enables learning to support with continuous service improvements Liaise with Team Leaders to coordinate resources, managing and maintaining availability of appointments across all trades Ensure operatives, contractors and surveyors are provided with the right information about the customer and property, including Health & Safety, so they can safely enter homes and complete works Maintain an open communication channel with trade specialists and contractors to enable them to complete works on time and safely Knowledge and Experience Strong verbal communication skills with the ability to adapt to different audiences and situations Customer focused with the ability to ensure service levels are maintained in line with required standards Experience of scheduling, resource planning and / or logistics experience is desirable Excellent planning and organisational skills and the ability to manage competing priorities Experience of using ICT systems including Microsoft products. Benefits £27,273.75 per annum Full time of 37 hours a week, Monday to Friday Great Pension Scheme Full access to an Employee Assistance Program Customer focused, team working environment Employee discount perks including 100s of high street discounts and gym membership 25 days holiday + bank holidays (rising to 30 days after 5 years)
At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. In the UK, we offer and training opportunities, as well career progression and support over 550 employees in the field as well as within our 14 different office locations. Are you a practical, organized and capable individual who loves a challenge and enjoys solving problems? We are looking for a Service Coordinator / Scheduler to join our business. Our Service Coordinators / Schedulers are the mainstay of our operation. Working alongside our team of field service technicians, they are the individuals who ensure that we successfully keep our commitments and meet the customers expectations. A JOB THAT MATTER: YOUR TASKS As a Service Coordinator / Scheduler you will collaborate with our service engineers across a given location, planning, prioritizing and organizing their day-to-day operations. The role will involve building relationships with our technicians, with everyone working together as a team to ensure our customers get what they need within the appropriate timescales. Just as important are the customer relationships, as you will need to liaise with customers to arrange timing of visits, keep them informed of any changes and potentially arrange delivery of equipment and materials. You may of heard the expression no two days are the same ? This role is definitely for those individuals who can demonstrate that they like variety and can adapt to the changing requirements of ongoing situations. We also pay a significant quarterly team bonus on achieving goals and targets relating to the service we provide. To be successful as a Service Coordinator / Scheduler, you need to be reliable, demonstrate perseverance, be customer focused, and also have a positive attitude and a willingness to support your team and your customers to ensure we all achieve success. EXPERIENCE THAT MATTERS: YOUR SKILLS We are looking for someone with: Excellent customer service skills (ideally from a business-to-business environment) with the ability to communicate clearly, both verbally and via email to internal and external clients. IT literate with knowledge of MS office products. If you have experience of a CRM package such as Servicemax or similar, that would be a real advantage, although training will be given. Proven ability to solve problems and work in a sometimes-pressurised environment. Calm and confident manner, with a positive attitude and that be able to demonstrate (i.e. give examples) of meeting challenges and going the extra mile for a customer. A WORKPLACE THAT MATTERS : A FULFILLING WORKPLACE At dormakaba we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations. We care for our employees and so as well as an attractive salary offering, we also provide the following benefits: 25 Days Annual Leave + Bank Holidays Boost your holiday to 28 days with our holiday purchase scheme Significant Quarterly Bonus Scheme SMART Pension Scheme (You pay 3% we pay 6%) 2 x Life Insurance Enhanced maternity / Paternity benefits (After qualifying period) Medical insurance & medical cash plan (cash help with optical, dental, etc) Free employee advice service (wellbeing, legal etc), Employee Discount Platform Internal Recognition & Reward Schemes Is this you? Are you interested? Apply online today. We look forward to hearing from you
Apr 18, 2024
Full time
At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. In the UK, we offer and training opportunities, as well career progression and support over 550 employees in the field as well as within our 14 different office locations. Are you a practical, organized and capable individual who loves a challenge and enjoys solving problems? We are looking for a Service Coordinator / Scheduler to join our business. Our Service Coordinators / Schedulers are the mainstay of our operation. Working alongside our team of field service technicians, they are the individuals who ensure that we successfully keep our commitments and meet the customers expectations. A JOB THAT MATTER: YOUR TASKS As a Service Coordinator / Scheduler you will collaborate with our service engineers across a given location, planning, prioritizing and organizing their day-to-day operations. The role will involve building relationships with our technicians, with everyone working together as a team to ensure our customers get what they need within the appropriate timescales. Just as important are the customer relationships, as you will need to liaise with customers to arrange timing of visits, keep them informed of any changes and potentially arrange delivery of equipment and materials. You may of heard the expression no two days are the same ? This role is definitely for those individuals who can demonstrate that they like variety and can adapt to the changing requirements of ongoing situations. We also pay a significant quarterly team bonus on achieving goals and targets relating to the service we provide. To be successful as a Service Coordinator / Scheduler, you need to be reliable, demonstrate perseverance, be customer focused, and also have a positive attitude and a willingness to support your team and your customers to ensure we all achieve success. EXPERIENCE THAT MATTERS: YOUR SKILLS We are looking for someone with: Excellent customer service skills (ideally from a business-to-business environment) with the ability to communicate clearly, both verbally and via email to internal and external clients. IT literate with knowledge of MS office products. If you have experience of a CRM package such as Servicemax or similar, that would be a real advantage, although training will be given. Proven ability to solve problems and work in a sometimes-pressurised environment. Calm and confident manner, with a positive attitude and that be able to demonstrate (i.e. give examples) of meeting challenges and going the extra mile for a customer. A WORKPLACE THAT MATTERS : A FULFILLING WORKPLACE At dormakaba we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations. We care for our employees and so as well as an attractive salary offering, we also provide the following benefits: 25 Days Annual Leave + Bank Holidays Boost your holiday to 28 days with our holiday purchase scheme Significant Quarterly Bonus Scheme SMART Pension Scheme (You pay 3% we pay 6%) 2 x Life Insurance Enhanced maternity / Paternity benefits (After qualifying period) Medical insurance & medical cash plan (cash help with optical, dental, etc) Free employee advice service (wellbeing, legal etc), Employee Discount Platform Internal Recognition & Reward Schemes Is this you? Are you interested? Apply online today. We look forward to hearing from you
Stock Operations Manager Magna Park Central £44,342 per annum, 33 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Role Relationships mean everything to us, and this one is particularly special. You'll have a critical part to play in our team, supporting aftermarket operation and strategy, delivering operational excellence and continuous improvement in a fast paced environment.As Stock Operations Manager, you will be working as an integral member of the Stock and Space Planning team to maintain and improve all aspects of a multi-user site stock integrity. As part of your key responsibilities, you will: Drive operational excellence by utilising the Unipart Way Principles, tools and techniques, ensuring all agreed SLA and KPI's are consistently achieved Drive for continuous improvement within the site; continuously driving to reduce shrinkage by process improvement, and monitoring of results - in addition, ensure the Company has a reduced stock liability commercially through procedural compliance Be accountable for resource scheduling including recruitment, training / development and succession planning of the resources required to fulfil the requirements of the Client, within budget Be responsible for continuous improvement of employee engagement and development plans to address issues arising from employee engagement feedback Have overall responsibility for operational resilience within movement and control of all stocks and status Reduce company stock liability through cyclical PI and policing the inbound, fulfilment, returns and repair stock movements Plan and deliver annual stock takes Ensure robust process improvements are in place to reduce stock/financial liability within the business Use procedures to comply with SOX requirements as well as internal requirements Highlight any critical level or serious issues to the Senior Management Team Identify and project manage corrective actions across operations to ensure the business has the most efficient systems in regard to stock at all times Support the succession planning and development of the team to compliment the departments strategy and meet the business' needs Support commercial with new implementation Manage and motivate a team, setting clear KPI's and objectives to ensure high standards of achievements Ensure that the Unipart Way principles, systems, tools and techniques are driving cost reduction and quality benefits Implement Unipart Way plans and subsequently coach, mentor and support the delivery of the Unipart Way across the Stock and Space team About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Stock management experience People management skills and experience Admin Skills, PC Literate in all Microsoft packages including Google Suite Customer focus Continuous improvement Decision making Excellent communication skills both written and verbal Analytical and problem solving capabilities Excel and data analysis Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may have experience in the following: Inventory Control Supervisor, Warehouse Operations Lead, Stock Manager, Inventory Controller, Logistics Operations Supervisor, Supply Chain Operations Manager, Inventory Management Coordinator, Distribution Centre Manager, Stock Control Team Leader, Inventory Optimisation Manager, etc. REF-
Apr 18, 2024
Full time
Stock Operations Manager Magna Park Central £44,342 per annum, 33 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Role Relationships mean everything to us, and this one is particularly special. You'll have a critical part to play in our team, supporting aftermarket operation and strategy, delivering operational excellence and continuous improvement in a fast paced environment.As Stock Operations Manager, you will be working as an integral member of the Stock and Space Planning team to maintain and improve all aspects of a multi-user site stock integrity. As part of your key responsibilities, you will: Drive operational excellence by utilising the Unipart Way Principles, tools and techniques, ensuring all agreed SLA and KPI's are consistently achieved Drive for continuous improvement within the site; continuously driving to reduce shrinkage by process improvement, and monitoring of results - in addition, ensure the Company has a reduced stock liability commercially through procedural compliance Be accountable for resource scheduling including recruitment, training / development and succession planning of the resources required to fulfil the requirements of the Client, within budget Be responsible for continuous improvement of employee engagement and development plans to address issues arising from employee engagement feedback Have overall responsibility for operational resilience within movement and control of all stocks and status Reduce company stock liability through cyclical PI and policing the inbound, fulfilment, returns and repair stock movements Plan and deliver annual stock takes Ensure robust process improvements are in place to reduce stock/financial liability within the business Use procedures to comply with SOX requirements as well as internal requirements Highlight any critical level or serious issues to the Senior Management Team Identify and project manage corrective actions across operations to ensure the business has the most efficient systems in regard to stock at all times Support the succession planning and development of the team to compliment the departments strategy and meet the business' needs Support commercial with new implementation Manage and motivate a team, setting clear KPI's and objectives to ensure high standards of achievements Ensure that the Unipart Way principles, systems, tools and techniques are driving cost reduction and quality benefits Implement Unipart Way plans and subsequently coach, mentor and support the delivery of the Unipart Way across the Stock and Space team About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Stock management experience People management skills and experience Admin Skills, PC Literate in all Microsoft packages including Google Suite Customer focus Continuous improvement Decision making Excellent communication skills both written and verbal Analytical and problem solving capabilities Excel and data analysis Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may have experience in the following: Inventory Control Supervisor, Warehouse Operations Lead, Stock Manager, Inventory Controller, Logistics Operations Supervisor, Supply Chain Operations Manager, Inventory Management Coordinator, Distribution Centre Manager, Stock Control Team Leader, Inventory Optimisation Manager, etc. REF-
Customer Service Coordinator Harron Homes are always on the lookout for new talented people to join their team and help grow their thriving business. Successful candidates will receive ongoing support and training, with long term career prospects and job security. There are many people involved in the housebuilding process all working together to ensure the continued success of Harron Homes. 6 Months FTC Key Purpose of Role- Customer Service Coordinator To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service Manager to collate management information and data for analysis. Key Duties / Responsibilities Monitor own email inbox and the customer service departments email inbox. Record the outcome of all telephone calls, and emails from customers and contractors. Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports. To coordinate the scheduling of the Customer Service Operatives diaries. To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes. Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required. Process PO s, invoices and undertake any contra- charging process. Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager. Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Address unsuccessful or inadequate remediation of customer issues. To ensure the out of hours services, and reporting work effectively. Maintain complaint spreadsheets and provide weekly updates to the management team. Acknowledge and correspond with complainants within agreed timeframes. To ensure surveys and reports from external bodies, including contractors are maintained. Be professional with internal, external staff and customers. Experience Experience of working in a similar role in a house building company (desirable). Key knowledge and skills Ability to; work independently and within a team, prioritise work and take initiative. Ability to work well under pressure in a fast-moving environment. Excellent verbal and written communication skills. Excellent organisational skills. Personal attributes Excellent communicator and highly motivated. What we offer: Competitive Salary and full training and ongoing support Job Types: Full-time, Fixed term contract Benefits: Competitive Salary Company Pension Free Parking Full training and ongong support Free parking Schedule: 8 hour shift Monday to Friday
Apr 18, 2024
Full time
Customer Service Coordinator Harron Homes are always on the lookout for new talented people to join their team and help grow their thriving business. Successful candidates will receive ongoing support and training, with long term career prospects and job security. There are many people involved in the housebuilding process all working together to ensure the continued success of Harron Homes. 6 Months FTC Key Purpose of Role- Customer Service Coordinator To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service Manager to collate management information and data for analysis. Key Duties / Responsibilities Monitor own email inbox and the customer service departments email inbox. Record the outcome of all telephone calls, and emails from customers and contractors. Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports. To coordinate the scheduling of the Customer Service Operatives diaries. To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes. Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required. Process PO s, invoices and undertake any contra- charging process. Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager. Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Address unsuccessful or inadequate remediation of customer issues. To ensure the out of hours services, and reporting work effectively. Maintain complaint spreadsheets and provide weekly updates to the management team. Acknowledge and correspond with complainants within agreed timeframes. To ensure surveys and reports from external bodies, including contractors are maintained. Be professional with internal, external staff and customers. Experience Experience of working in a similar role in a house building company (desirable). Key knowledge and skills Ability to; work independently and within a team, prioritise work and take initiative. Ability to work well under pressure in a fast-moving environment. Excellent verbal and written communication skills. Excellent organisational skills. Personal attributes Excellent communicator and highly motivated. What we offer: Competitive Salary and full training and ongoing support Job Types: Full-time, Fixed term contract Benefits: Competitive Salary Company Pension Free Parking Full training and ongong support Free parking Schedule: 8 hour shift Monday to Friday
SF Recruitment are currently recruiting for a Sales Administrator/Co-ordinator, you will play a key role in developing positive relationships between the company and new clients. As the Sales Administrator/Co-ordinator, you will be responsible for various aspects of communication as well as updating databases and co-ordinating appointments. The role requires a combination of administrative and excellent written and verbal communication skills as well as the ability to effectively organise and collaborate with different teams. Key responsibilities as the Sales Administrator/Co-ordinator - Sales emails and telephone correspondence - Responding to sales enquiries and following up on new client leads - Sales calls to potential customers - Sales database management - updating the client database - Organising and diarising appointments - Working with marketing and operations teams - Completing pre-qualification questionnaires - Maintaining business contact records - Supporting head office functions in administration tasks - Represent the core values of the business In return you will be offered a salary of £25,000 with hybrid working available. Hours are 08:30 - 17:00 Monday - Thursday, 08:30 - 16:00 Friday If you feel you have the right skills for this role please apply today or contact me directly on
Apr 18, 2024
Full time
SF Recruitment are currently recruiting for a Sales Administrator/Co-ordinator, you will play a key role in developing positive relationships between the company and new clients. As the Sales Administrator/Co-ordinator, you will be responsible for various aspects of communication as well as updating databases and co-ordinating appointments. The role requires a combination of administrative and excellent written and verbal communication skills as well as the ability to effectively organise and collaborate with different teams. Key responsibilities as the Sales Administrator/Co-ordinator - Sales emails and telephone correspondence - Responding to sales enquiries and following up on new client leads - Sales calls to potential customers - Sales database management - updating the client database - Organising and diarising appointments - Working with marketing and operations teams - Completing pre-qualification questionnaires - Maintaining business contact records - Supporting head office functions in administration tasks - Represent the core values of the business In return you will be offered a salary of £25,000 with hybrid working available. Hours are 08:30 - 17:00 Monday - Thursday, 08:30 - 16:00 Friday If you feel you have the right skills for this role please apply today or contact me directly on
The Support Assistant role is integral to the success of our member experience. You will be the first point of contact in our member journey and need to always ensure a high level of customer service. The role duties are wide and varied and can range from the collection of post, to contractor management to collaborating with our maintenance team to arrange repairs. Key Responsibilities and Activities Community care, Engagement and Satisfaction Lead front of house and telephone support; managing and dealing with day-to-day queries. Develop and maintain relationships with the members. Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers expectations and service levels, and in line with Old Oak own procedures. Assisting with the development of member experience through, programming, initiatives, events and administration. Actively engage with members through various online platforms, responding to news feeds posts, direct messages and posting regular on the news feed and other social media platforms. Assist with visual promotions of up-and-coming programming/events and community lead initiatives. Be proactive and inform the management team of any problems and situations arising. Actively seek and act on member feedback to improve services. Ensure visitors and contractors are signed in and out of the site in accordance with procedures. Deliver best-in-class service to ensure member satisfaction and retention, ensuring a high standard of customer service at all times. Maintain systems with up-to-date customer feedback and personal preferences. Set up and clear down of members events under direction of the Events Coordinator. Undertake any reasonable ad hoc duties requested by the General Manager, Assistant General Manager or the Events Coordinator. Lettings Management Assist with lettings and the customer journey through to booking and actively managing the enquiry pipeline. Have a full understanding of all the products and services offered by Old Oak, as well as those offered by competitors. Be able to relate all product offerings to prospective members with associated costs. Provide general administrative support to the management team including writing letters/emails, raising POs/invoices, filing, receiving payment and issuing receipts. Liaising with external contractors, ensuring they are correctly signed in and out of the building where appropriate. Preparing membership agreements and ensuring these are processed in line with our company procedures. Co-ordination of all contractual agreements and membership agreements. Feedback application status to all members and guarantors (where applicable). Audit enquiry and membership agreement paperwork and report to relevant teams. Gathering client data to fulfil booking requirements and communicate to relevant teams. Dealing with members enquiries in a timely manner Maintain Enquiries Email inbox to ensure all queries are dealt with in a timely manner. Deliver best-in-class viewings to ensure maximum conversion rates. Financial Management Support Analysing reports and bookings to determine and communicate price increases. Implementation and following of financial controls in line with financial operating procedures. Use of the computerised internal booking and finance package to manage financial information. Health & Safety Follow policies and procedures dictated by current H&S legislation under the guidance of VervLife. To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled residents (where appropriate At VervLife, we believe in equal opportunities and inclusivity and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
Apr 18, 2024
Full time
The Support Assistant role is integral to the success of our member experience. You will be the first point of contact in our member journey and need to always ensure a high level of customer service. The role duties are wide and varied and can range from the collection of post, to contractor management to collaborating with our maintenance team to arrange repairs. Key Responsibilities and Activities Community care, Engagement and Satisfaction Lead front of house and telephone support; managing and dealing with day-to-day queries. Develop and maintain relationships with the members. Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers expectations and service levels, and in line with Old Oak own procedures. Assisting with the development of member experience through, programming, initiatives, events and administration. Actively engage with members through various online platforms, responding to news feeds posts, direct messages and posting regular on the news feed and other social media platforms. Assist with visual promotions of up-and-coming programming/events and community lead initiatives. Be proactive and inform the management team of any problems and situations arising. Actively seek and act on member feedback to improve services. Ensure visitors and contractors are signed in and out of the site in accordance with procedures. Deliver best-in-class service to ensure member satisfaction and retention, ensuring a high standard of customer service at all times. Maintain systems with up-to-date customer feedback and personal preferences. Set up and clear down of members events under direction of the Events Coordinator. Undertake any reasonable ad hoc duties requested by the General Manager, Assistant General Manager or the Events Coordinator. Lettings Management Assist with lettings and the customer journey through to booking and actively managing the enquiry pipeline. Have a full understanding of all the products and services offered by Old Oak, as well as those offered by competitors. Be able to relate all product offerings to prospective members with associated costs. Provide general administrative support to the management team including writing letters/emails, raising POs/invoices, filing, receiving payment and issuing receipts. Liaising with external contractors, ensuring they are correctly signed in and out of the building where appropriate. Preparing membership agreements and ensuring these are processed in line with our company procedures. Co-ordination of all contractual agreements and membership agreements. Feedback application status to all members and guarantors (where applicable). Audit enquiry and membership agreement paperwork and report to relevant teams. Gathering client data to fulfil booking requirements and communicate to relevant teams. Dealing with members enquiries in a timely manner Maintain Enquiries Email inbox to ensure all queries are dealt with in a timely manner. Deliver best-in-class viewings to ensure maximum conversion rates. Financial Management Support Analysing reports and bookings to determine and communicate price increases. Implementation and following of financial controls in line with financial operating procedures. Use of the computerised internal booking and finance package to manage financial information. Health & Safety Follow policies and procedures dictated by current H&S legislation under the guidance of VervLife. To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled residents (where appropriate At VervLife, we believe in equal opportunities and inclusivity and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
Operations Manager Magna Park Central £39,750 per annum, 33 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. We're a fast paced business, always delivering amazing quality and results for our customers, and this warehouse location is no exception. You'll have an important part to play planning, co-ordinating, supervising and reporting the operational activities.We don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level. You'll have a key role to play in helping your team go 'From Gate to Great', and all the opportunities that go with it. As Operations Manager you'll provide effective leadership, communication, training and development supporting your team to achieve their goals through continuous improvement, quality and attention to detail. As part of your key responsibilities you'll: Plan, manage and adjust staffing levels to meet operational requirements. Direct the daily activity to ensure a safe, secure, clean and fair work environment for team members Deliver team member performance reviews, development, and succession planning as appropriate, and carry out recruitment and selection activity Facilitate effective communication and drive engagement Manage disciplinary and grievance issues (complaints) in line with HR policy Ensure compliance to Standard Operating Procedures (SOP's) Ensure company policies are communicated, applied and enforced Organise and lead the focus on improved productivity levels Get involved with local and network project management Ensure the operation achieves the production and performance targets required and contributes to the achievement of service levels Monitor all physical aspects of the warehouse operation during the shift and take corrective action Compile operational data and report on operation performance as required About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Experience within a fastmoving logistics operation An understanding of Warehouse Management Systems (WMS) Sound understanding of health, safety and environmental legislation People management experience and a track record of training and motivating a team to achieve their goals Excellent communication skills Highly customer focussed and have the desire to go above and beyond for our customers each and every time Experience of working to and achieving targets and timescales Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may have experience in the following: Warehouse Operations Supervisor, Logistics Operations Lead, Operations Coordinator, Distribution Center Manager, Supply Chain Operations Manager, Fulfillment Center Supervisor, Warehouse Operations Director, Logistics Operations Manager, Production Operations Supervisor, Operations Team Leader, etc. REF-
Apr 18, 2024
Full time
Operations Manager Magna Park Central £39,750 per annum, 33 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. We're a fast paced business, always delivering amazing quality and results for our customers, and this warehouse location is no exception. You'll have an important part to play planning, co-ordinating, supervising and reporting the operational activities.We don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level. You'll have a key role to play in helping your team go 'From Gate to Great', and all the opportunities that go with it. As Operations Manager you'll provide effective leadership, communication, training and development supporting your team to achieve their goals through continuous improvement, quality and attention to detail. As part of your key responsibilities you'll: Plan, manage and adjust staffing levels to meet operational requirements. Direct the daily activity to ensure a safe, secure, clean and fair work environment for team members Deliver team member performance reviews, development, and succession planning as appropriate, and carry out recruitment and selection activity Facilitate effective communication and drive engagement Manage disciplinary and grievance issues (complaints) in line with HR policy Ensure compliance to Standard Operating Procedures (SOP's) Ensure company policies are communicated, applied and enforced Organise and lead the focus on improved productivity levels Get involved with local and network project management Ensure the operation achieves the production and performance targets required and contributes to the achievement of service levels Monitor all physical aspects of the warehouse operation during the shift and take corrective action Compile operational data and report on operation performance as required About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Experience within a fastmoving logistics operation An understanding of Warehouse Management Systems (WMS) Sound understanding of health, safety and environmental legislation People management experience and a track record of training and motivating a team to achieve their goals Excellent communication skills Highly customer focussed and have the desire to go above and beyond for our customers each and every time Experience of working to and achieving targets and timescales Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may have experience in the following: Warehouse Operations Supervisor, Logistics Operations Lead, Operations Coordinator, Distribution Center Manager, Supply Chain Operations Manager, Fulfillment Center Supervisor, Warehouse Operations Director, Logistics Operations Manager, Production Operations Supervisor, Operations Team Leader, etc. REF-
ET Clay Products, part of the Brickability Group Plc, ET Clay is a family run business supplying bricks into the construction industry. We pride ourselves on our brick knowledge and offer a wide and diverse brick package to our customers. We support all elements of the construction industry including Architects, Contractors, Developers and Builders Merchants, and over the years these relationships h click apply for full job details
Apr 18, 2024
Full time
ET Clay Products, part of the Brickability Group Plc, ET Clay is a family run business supplying bricks into the construction industry. We pride ourselves on our brick knowledge and offer a wide and diverse brick package to our customers. We support all elements of the construction industry including Architects, Contractors, Developers and Builders Merchants, and over the years these relationships h click apply for full job details
Are you passionate about providing excellent customer service and excel in administrative tasks? We're working in partnership with a leading UK service company seeking a dedicated individual to enhance their business operations. As a key member of the facilities team, you'll be the go-to person for both internal and external clients. Your day-to-day responsibilities will include managing inquiries, coordinating facility bookings, and ensuring a seamless operation of our office environment. The role: Office Coordinator Salary: £22,500 - £23,000 Location: Birmingham Monday to Friday (37.5 hours per week) - Full time, permanent opportunity Key Responsibilities: Customer Inquiries: Be the first point of contact for customer queries, offering prompt and friendly service. Administrative Excellence: Handle administrative tasks with precision, including data entry, record keeping, and reporting. Facility Coordination: Oversee the booking and scheduling of facilities, ensuring all spaces are prepared for use. Inventory management: Support with inventory, processing orders and managing current stock levels with Team Collaboration: Work closely with other departments to support company-wide events and initiatives. The ideal candidate: Proven experience in customer service and administration. Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Proficiency in MS Office Driving license essential We Offer: Competitive salary and benefits package. Opportunities for professional development and growth. A dynamic and supportive work environment.
Apr 18, 2024
Full time
Are you passionate about providing excellent customer service and excel in administrative tasks? We're working in partnership with a leading UK service company seeking a dedicated individual to enhance their business operations. As a key member of the facilities team, you'll be the go-to person for both internal and external clients. Your day-to-day responsibilities will include managing inquiries, coordinating facility bookings, and ensuring a seamless operation of our office environment. The role: Office Coordinator Salary: £22,500 - £23,000 Location: Birmingham Monday to Friday (37.5 hours per week) - Full time, permanent opportunity Key Responsibilities: Customer Inquiries: Be the first point of contact for customer queries, offering prompt and friendly service. Administrative Excellence: Handle administrative tasks with precision, including data entry, record keeping, and reporting. Facility Coordination: Oversee the booking and scheduling of facilities, ensuring all spaces are prepared for use. Inventory management: Support with inventory, processing orders and managing current stock levels with Team Collaboration: Work closely with other departments to support company-wide events and initiatives. The ideal candidate: Proven experience in customer service and administration. Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Proficiency in MS Office Driving license essential We Offer: Competitive salary and benefits package. Opportunities for professional development and growth. A dynamic and supportive work environment.
This is an ideal role for an Events Enthusiast looking for marketing & events exposure? You will plan, prepare, promote and execute digital and in-person events! We are currently seeking to appoint an Events and Marketing Executive to join a growing and fast-paced marketing team, working in vibrant offices in Blackfriars, London. With fantastic office perks, we're the perfect place for high achievers to grow and thrive. The role will play a key part in the business's growth plans and the ideal candidate will have the desire to work in a supportive environment where a driven personality will succeed. They should strive to continually improve results and be able to thrive in a friendly working environment with a desire to share new ideas and work hard towards common goals. We're looking for a hard-working and self-motivated person keen to kick start their career in marketing and events! Day To Day Responsibilities: Directly support our Head of Events, growing our events business via webinars and events meeting business set KPI's Coordinating business webinars and event projects, end to end, maximising the return from any event related activity. This may mean attending events outside of working hours. Create marketing plans, alongside Lead Marketing and Events Executive and execute in line with business objectives and Supporting the creative team from time to time with producing PowerPoint presentations Work alongside the wider marketing team, partnerships, involving their expertise where necessary, ensuring that any deadlines are supported and adhered to Assist in the design and implementation or targeted marketing campaigns to capture new clients and expand existing business. This includes collating the campaign data for subsequent analysis Assists in external PR communications using press releases, web presence and social media Assists with software such as Marketo and Mailchimp developing weekly customer newsletters and a variety of email communication Provides ongoing project management and event logistics support and podcasts Assist the wider Marketing team with key projects when needed Manage branded merchandise, monitoring stock, placing new orders and shipping when required, working with the marketing team to ensure consistent use of branding Coordinate internal communication or marketing activities and events Assisting with administrative tasks such as event admin inbox Support with sales force Key Skills/ Abilities: Achieving results - Plans and completes tasks. Ability to prioritise and work to deadlines. Communication - Communicates with colleagues effectively by listening and sharing information. Able to communicate with people at all levels of the organisation. Customer Focus - Understands who the main customers are and the required standard of service. Basic understanding of marketing. Commercial awareness - Understands own job role and does this well to help business succeed. Teamwork / Building - Commitment to team initiatives and goals and to work with team members. Numerical analysis - Ability to analyse, organise and present numerical data e.g., financial, and statistical. Written communication - Ability to express ideas clearly in writing, in good grammatical form and in such a way as to be clearly understood. Initiative - Originated action and ability to establish efficiently an appropriate course of action. Accountability - ability to problem - solve under pressure with audiences of around (Apply online only) people per webinar, being the person responsible for solving any technical or joining issue (phone number removed)CCR6 INDLON
Apr 18, 2024
Full time
This is an ideal role for an Events Enthusiast looking for marketing & events exposure? You will plan, prepare, promote and execute digital and in-person events! We are currently seeking to appoint an Events and Marketing Executive to join a growing and fast-paced marketing team, working in vibrant offices in Blackfriars, London. With fantastic office perks, we're the perfect place for high achievers to grow and thrive. The role will play a key part in the business's growth plans and the ideal candidate will have the desire to work in a supportive environment where a driven personality will succeed. They should strive to continually improve results and be able to thrive in a friendly working environment with a desire to share new ideas and work hard towards common goals. We're looking for a hard-working and self-motivated person keen to kick start their career in marketing and events! Day To Day Responsibilities: Directly support our Head of Events, growing our events business via webinars and events meeting business set KPI's Coordinating business webinars and event projects, end to end, maximising the return from any event related activity. This may mean attending events outside of working hours. Create marketing plans, alongside Lead Marketing and Events Executive and execute in line with business objectives and Supporting the creative team from time to time with producing PowerPoint presentations Work alongside the wider marketing team, partnerships, involving their expertise where necessary, ensuring that any deadlines are supported and adhered to Assist in the design and implementation or targeted marketing campaigns to capture new clients and expand existing business. This includes collating the campaign data for subsequent analysis Assists in external PR communications using press releases, web presence and social media Assists with software such as Marketo and Mailchimp developing weekly customer newsletters and a variety of email communication Provides ongoing project management and event logistics support and podcasts Assist the wider Marketing team with key projects when needed Manage branded merchandise, monitoring stock, placing new orders and shipping when required, working with the marketing team to ensure consistent use of branding Coordinate internal communication or marketing activities and events Assisting with administrative tasks such as event admin inbox Support with sales force Key Skills/ Abilities: Achieving results - Plans and completes tasks. Ability to prioritise and work to deadlines. Communication - Communicates with colleagues effectively by listening and sharing information. Able to communicate with people at all levels of the organisation. Customer Focus - Understands who the main customers are and the required standard of service. Basic understanding of marketing. Commercial awareness - Understands own job role and does this well to help business succeed. Teamwork / Building - Commitment to team initiatives and goals and to work with team members. Numerical analysis - Ability to analyse, organise and present numerical data e.g., financial, and statistical. Written communication - Ability to express ideas clearly in writing, in good grammatical form and in such a way as to be clearly understood. Initiative - Originated action and ability to establish efficiently an appropriate course of action. Accountability - ability to problem - solve under pressure with audiences of around (Apply online only) people per webinar, being the person responsible for solving any technical or joining issue (phone number removed)CCR6 INDLON
The Fresh Produce sector is fast-paced, time critical, and commands a commitment and passion that enables the highest of service levels and customer satisfaction to be achieved. Working as part of an award-winning supplier to a diverse customer base, our Client is a specialist in their field and offer a fantastic opportunity to join the operations team working to ensure the successful supply of products in the UK and Europe. Working closely with the Supply Chain Manager, the position of Stock Coordinator will manage stock movements, daily and weekly planning, traceability for product and packaging, and provide an attention to detail , dedicated approach to the effective and time critical supply of product, whilst achieving the customer service standards expected. We require; Confident navigating ERP systems and processes, utilising supply chain software to manage inventory and data Experience within the Fresh Produce / Fresh Food sectors Knowledge of stock management and planning Ability to work with attention to detail Driving licence required This is a fantastic opportunity to work with a dynamic and passionate business, supported and encouraged by an impressive operational team to further develop a career within supply chain.
Apr 18, 2024
Full time
The Fresh Produce sector is fast-paced, time critical, and commands a commitment and passion that enables the highest of service levels and customer satisfaction to be achieved. Working as part of an award-winning supplier to a diverse customer base, our Client is a specialist in their field and offer a fantastic opportunity to join the operations team working to ensure the successful supply of products in the UK and Europe. Working closely with the Supply Chain Manager, the position of Stock Coordinator will manage stock movements, daily and weekly planning, traceability for product and packaging, and provide an attention to detail , dedicated approach to the effective and time critical supply of product, whilst achieving the customer service standards expected. We require; Confident navigating ERP systems and processes, utilising supply chain software to manage inventory and data Experience within the Fresh Produce / Fresh Food sectors Knowledge of stock management and planning Ability to work with attention to detail Driving licence required This is a fantastic opportunity to work with a dynamic and passionate business, supported and encouraged by an impressive operational team to further develop a career within supply chain.
Procurement Support: Assist procurement coordinators in managing purchase orders and supplier communications. Update and maintain accurate purchase order information. Proactively chase suppliers for order updates and delivery timelines. Address and resolve invoicing queries in a timely manner. Efficiently organize and file procurement-related emails. Inventory Management: Update product pricing on the stock system as necessary. Maintain and regularly update the SharePoint database of manufacturer's price lists. Shipping Administration: Manage information and documentation for imports and exports. Prepare and process commercial invoices and certificates of origin. Collaborate with couriers and freight agents to ensure accurate shipping information. Ensure international shipping documentation is complete and compliant with regulations. Communication and Coordination: Act as a liaison between various departments, suppliers, and shipping Technical Skills Essential: Proficiency in Office 365, with a focus on Excel functions. Desirable: Experience with ERP systems and MS Business Central. Familiarity with international shipping documents and related processes. Personal Competencies and Behaviour Strong attention to detail and organizational abilities. Effective communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. Problem-solving and time management skills. d&b solutions Core Values; To work alongside the members of other teams and communicate effectively To learn about the company and its activities in order to understand and deal with the Customers Maintain d&b solutions Ltd confidentiality at all times To represent the company in a courteous, friendly, and appropriate manner in all circumstances To follow correct procedures at all times and to follow the policies laid out in the staff handbook Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times
Apr 18, 2024
Full time
Procurement Support: Assist procurement coordinators in managing purchase orders and supplier communications. Update and maintain accurate purchase order information. Proactively chase suppliers for order updates and delivery timelines. Address and resolve invoicing queries in a timely manner. Efficiently organize and file procurement-related emails. Inventory Management: Update product pricing on the stock system as necessary. Maintain and regularly update the SharePoint database of manufacturer's price lists. Shipping Administration: Manage information and documentation for imports and exports. Prepare and process commercial invoices and certificates of origin. Collaborate with couriers and freight agents to ensure accurate shipping information. Ensure international shipping documentation is complete and compliant with regulations. Communication and Coordination: Act as a liaison between various departments, suppliers, and shipping Technical Skills Essential: Proficiency in Office 365, with a focus on Excel functions. Desirable: Experience with ERP systems and MS Business Central. Familiarity with international shipping documents and related processes. Personal Competencies and Behaviour Strong attention to detail and organizational abilities. Effective communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. Problem-solving and time management skills. d&b solutions Core Values; To work alongside the members of other teams and communicate effectively To learn about the company and its activities in order to understand and deal with the Customers Maintain d&b solutions Ltd confidentiality at all times To represent the company in a courteous, friendly, and appropriate manner in all circumstances To follow correct procedures at all times and to follow the policies laid out in the staff handbook Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times
Telesales Coordinator Location - Calne Salary - Competitive Job type - Fulltime, Permanent We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders. We are currently looking for a Telesales Coordinator in the Calne area to support our growing Operations Team, this is a fantastic role which will allow the successful candidate to up skill and develop through the company, you will find more details below. Benefits A competitive basic salary Health and wellbeing benefits A fantastic pension scheme Key Responsibilities Effectively communicate and build rapport with customers to improve performance and drive sales. Conduct outbound Telesales call to increase sales volumes. Promote and improve customer service by reducing Non Conformance Reports (NCRs). Monitor transport activities within the depot to ensure the most efficient and cost effective use. Comply with Health and Safety requirements and ensure compliance within the depot. What You Need GCSE level of education At least 12 months customer service and selling experience Attention to Detail Problem solving Active listening IT literate If you are interested in this position please click apply.
Apr 18, 2024
Full time
Telesales Coordinator Location - Calne Salary - Competitive Job type - Fulltime, Permanent We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders. We are currently looking for a Telesales Coordinator in the Calne area to support our growing Operations Team, this is a fantastic role which will allow the successful candidate to up skill and develop through the company, you will find more details below. Benefits A competitive basic salary Health and wellbeing benefits A fantastic pension scheme Key Responsibilities Effectively communicate and build rapport with customers to improve performance and drive sales. Conduct outbound Telesales call to increase sales volumes. Promote and improve customer service by reducing Non Conformance Reports (NCRs). Monitor transport activities within the depot to ensure the most efficient and cost effective use. Comply with Health and Safety requirements and ensure compliance within the depot. What You Need GCSE level of education At least 12 months customer service and selling experience Attention to Detail Problem solving Active listening IT literate If you are interested in this position please click apply.
Schneider Electric has an exciting opportunity for the right person to join our experienced team as a Field Service Engineer supporting a diverse and exciting customer base, including several blue-chip accounts, covering the region of London and East Anglia. You will not only deliver BMS Support to an allocated base, but also provide a proactive approach and develop meaningful relationships with your customers and demonstrate our values whilst helping to drive the service transformation. What will you do? • Operate within Schneider Electric policies and guidelines to ensure we work in a safe and responsible manner taking a zero-tolerance approach to unsafe behaviour; • Take ownership of your customer base to meet/exceed our contractual requirements • Delivering a best in class service • Working closely with the customer to identify operational issues that we can resolve • Provide clear and concise service reports that demonstrate the value of Schneider Electric • Proactively identify and provide quoted solutions for improvements, upgrades or repairs • Identify energy and enhancement projects to provide suggestions and opportunities beneficial for both parties • Advise and assist Operations Managers and Sales with larger opportunities • Identify project opportunities on your accounts and on potential new business accounts • Work closely with your team coordinator to ensure that the team's operational objectives are achieved • Take part in the team call out rota and support other members of the team where possible • Take pride in your role at Schneider Electric by presenting yourself in a smart and professional manner • Embracing and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards • Ensure you continue to develop your technical and industry knowledge through the Schneider Electric training school and keeping abreast of technological developments in the industry What qualifications will make you successful? • Due to the nature of the role, an Electrical background, BMS and/or HVAC industry experience would be beneficial but not necessary • You possess previous experience in the Field Service environment, where you had to look after customers • You are a motivated individual who would be willing to learn about the product range Schneider Electric can offer its customers • Be able to demonstrate related work experience and a strong track record in similar role • Positive attitude and constructive approach • Fluency in English (written and verbal) is a must • Hold a full driving license What's in it for me? You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities Flexible working models to ensure a balance of family and working life Optimal support on your career path through regular training opportunities A dynamic and personal atmosphere, working with a global energised team A company culture that encourages performance and cooperation An attractive compensation package including the comprehensive fringe benefits expected of an international company Flexible working hours and reduce week hours can offered to the right candidate. Who will you report to? You will report to Tracey Holder who is our Service Operations Manager Let us learn about you! Apply today. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Apr 18, 2024
Full time
Schneider Electric has an exciting opportunity for the right person to join our experienced team as a Field Service Engineer supporting a diverse and exciting customer base, including several blue-chip accounts, covering the region of London and East Anglia. You will not only deliver BMS Support to an allocated base, but also provide a proactive approach and develop meaningful relationships with your customers and demonstrate our values whilst helping to drive the service transformation. What will you do? • Operate within Schneider Electric policies and guidelines to ensure we work in a safe and responsible manner taking a zero-tolerance approach to unsafe behaviour; • Take ownership of your customer base to meet/exceed our contractual requirements • Delivering a best in class service • Working closely with the customer to identify operational issues that we can resolve • Provide clear and concise service reports that demonstrate the value of Schneider Electric • Proactively identify and provide quoted solutions for improvements, upgrades or repairs • Identify energy and enhancement projects to provide suggestions and opportunities beneficial for both parties • Advise and assist Operations Managers and Sales with larger opportunities • Identify project opportunities on your accounts and on potential new business accounts • Work closely with your team coordinator to ensure that the team's operational objectives are achieved • Take part in the team call out rota and support other members of the team where possible • Take pride in your role at Schneider Electric by presenting yourself in a smart and professional manner • Embracing and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards • Ensure you continue to develop your technical and industry knowledge through the Schneider Electric training school and keeping abreast of technological developments in the industry What qualifications will make you successful? • Due to the nature of the role, an Electrical background, BMS and/or HVAC industry experience would be beneficial but not necessary • You possess previous experience in the Field Service environment, where you had to look after customers • You are a motivated individual who would be willing to learn about the product range Schneider Electric can offer its customers • Be able to demonstrate related work experience and a strong track record in similar role • Positive attitude and constructive approach • Fluency in English (written and verbal) is a must • Hold a full driving license What's in it for me? You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities Flexible working models to ensure a balance of family and working life Optimal support on your career path through regular training opportunities A dynamic and personal atmosphere, working with a global energised team A company culture that encourages performance and cooperation An attractive compensation package including the comprehensive fringe benefits expected of an international company Flexible working hours and reduce week hours can offered to the right candidate. Who will you report to? You will report to Tracey Holder who is our Service Operations Manager Let us learn about you! Apply today. "We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability." Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
A great opportunity to join our amazing Subcontracted Services team in the waste and recycling industry. Subcontracted Services Coordinator 24,000 per year + Bonus Scheme (OTE 1,600) Aylesbury (Office based with a some home working when training complete) Permanent / Full time 8.30am - 5.30pm Monday to Friday (37.5 hours per week) Working in our open plan upbeat offices in Aylesbury. As a Subcontracted Services Coordinator, you'll play a vital role in managing supplier relationships and ensuring customer satisfaction. Your responsibilities include sourcing suppliers, negotiating costs, and setting up contracts. You'll communicate with customers and internal teams to align with their needs, handle supplier escalations, and assist Commercial Managers with projects. Flexibility to support various departmental tasks is essential for success in this dynamic role. We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide training and support. And here's why you'll love it at Biffa. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development available which opens the door to a number of great internal progression opportunities. We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn. Benefits ative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
Apr 18, 2024
Full time
A great opportunity to join our amazing Subcontracted Services team in the waste and recycling industry. Subcontracted Services Coordinator 24,000 per year + Bonus Scheme (OTE 1,600) Aylesbury (Office based with a some home working when training complete) Permanent / Full time 8.30am - 5.30pm Monday to Friday (37.5 hours per week) Working in our open plan upbeat offices in Aylesbury. As a Subcontracted Services Coordinator, you'll play a vital role in managing supplier relationships and ensuring customer satisfaction. Your responsibilities include sourcing suppliers, negotiating costs, and setting up contracts. You'll communicate with customers and internal teams to align with their needs, handle supplier escalations, and assist Commercial Managers with projects. Flexibility to support various departmental tasks is essential for success in this dynamic role. We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide training and support. And here's why you'll love it at Biffa. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development available which opens the door to a number of great internal progression opportunities. We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn. Benefits ative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
Get to know The Pokémon Company International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Localisation Editor - LATAM speaker Job Summary: The Localisation Editor is a member of the editing team and works closely with the other localisation editors, translators and project coordinators on all editorial facets of video games, and related materials (video game strategy guide, video game web site, etc.) in the Localisation Editor's given language (Spanish as used in LATAM territories). This will include a high level of knowledge regarding native slang, phraseologies, and nuances of said language. This position starts as a 12-month Fixed-Term Contract, with the possibility of becoming a permanent role. People Manager: No What you'll do Editing of a wide variety of computer games-related material, such as in-game text, templates, packaging, press releases, and all other marketing materials in the language of expertise. Adapting the Castilian Spanish material to the LATAM audience. Overseeing the QA process for all computer games and implement changes as needed by gaining a thorough knowledge of any computer game being localised in house. Editing of grammar, punctuation, spelling, style, and language-specific slang in the language of expertise. Ensuring consistency regarding the use of terminology and style in the language of expertise. Reviewing, revising, and proofing all video game related contents. Lead and support projects as required. Collaborate with other languages in order to keep high level of standards/quality across all languages. Support translators and coordinators as required. Regular reporting of progress to in-house management. What you'll bring Preferably three (3) to four (4) years of related professional experience. Bachelors degree or equivalent experience required. Must be detail-oriented with proven ability to multi-task various projects at the same time Must be a team worker Native level language skill of their localisation language and fluent English language skill is required Knowledge of local culture for language of expertise is required Previous experience in the gaming industry is a strong plus Demonstrated experience utilizing specialized technical programs to edit files is essential Experience with Word and Excel is required and ability to learn new programs is essential Flexibility and ability to work under pressure with unpredictable schedules and tight deadlines How you'll be successful Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do. Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities. Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results. Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals. Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience. What to expect An employee first culture Company events that celebrate the spirit of Pokémon Competitive cash-based compensation programs Base salary range: For this role, new hires generally start between £39,000.00 - £46,550.00. The full range is £39,000.00 - £59,000.00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely. 100% employer-paid healthcare premiums for you Generous paid family leave Employer-paid life insurance Employer-paid long and short-term income protection insurance US Employees: 401k Employer Matching UK/IRE Employees: Pension Employer Contributions Fitness reimbursement Commuter benefit LinkedIn learning Comprehensive relocation package Hybrid work environment The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
Apr 18, 2024
Full time
Get to know The Pokémon Company International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Localisation Editor - LATAM speaker Job Summary: The Localisation Editor is a member of the editing team and works closely with the other localisation editors, translators and project coordinators on all editorial facets of video games, and related materials (video game strategy guide, video game web site, etc.) in the Localisation Editor's given language (Spanish as used in LATAM territories). This will include a high level of knowledge regarding native slang, phraseologies, and nuances of said language. This position starts as a 12-month Fixed-Term Contract, with the possibility of becoming a permanent role. People Manager: No What you'll do Editing of a wide variety of computer games-related material, such as in-game text, templates, packaging, press releases, and all other marketing materials in the language of expertise. Adapting the Castilian Spanish material to the LATAM audience. Overseeing the QA process for all computer games and implement changes as needed by gaining a thorough knowledge of any computer game being localised in house. Editing of grammar, punctuation, spelling, style, and language-specific slang in the language of expertise. Ensuring consistency regarding the use of terminology and style in the language of expertise. Reviewing, revising, and proofing all video game related contents. Lead and support projects as required. Collaborate with other languages in order to keep high level of standards/quality across all languages. Support translators and coordinators as required. Regular reporting of progress to in-house management. What you'll bring Preferably three (3) to four (4) years of related professional experience. Bachelors degree or equivalent experience required. Must be detail-oriented with proven ability to multi-task various projects at the same time Must be a team worker Native level language skill of their localisation language and fluent English language skill is required Knowledge of local culture for language of expertise is required Previous experience in the gaming industry is a strong plus Demonstrated experience utilizing specialized technical programs to edit files is essential Experience with Word and Excel is required and ability to learn new programs is essential Flexibility and ability to work under pressure with unpredictable schedules and tight deadlines How you'll be successful Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do. Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities. Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results. Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals. Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience. What to expect An employee first culture Company events that celebrate the spirit of Pokémon Competitive cash-based compensation programs Base salary range: For this role, new hires generally start between £39,000.00 - £46,550.00. The full range is £39,000.00 - £59,000.00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely. 100% employer-paid healthcare premiums for you Generous paid family leave Employer-paid life insurance Employer-paid long and short-term income protection insurance US Employees: 401k Employer Matching UK/IRE Employees: Pension Employer Contributions Fitness reimbursement Commuter benefit LinkedIn learning Comprehensive relocation package Hybrid work environment The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
ABOUT YOU You are a fantastic communicator who is very organised with high attention to detail. You are customer focussed and resilient. Experience in in a training role is essential, you will be delivering training to office based and remote workers. You have the ability to present information clearly, concisely, accurately and in ways which promote understanding. You have the knowledge and skills to adapt training and feedback to different backgrounds and personalities to ensure it is received in a positive way. Having familiarity with Learning Management System (LMS) software and delivering training remotely would be great. THE ROLE Be part of the creation of a Center of Excellence (CoE) that works together on best practise and brings together all the capability we have across the Appello Group. You will be part of the whole training cycle , starting with delivering a consistent onboarding journey for Group employees, mentoring new starters to help their transition, this will require you to remain current with your knowledge of procedures, as well as periodically live call handle to instil this and support further improvements in both the L & D practices. You will be contributing towards the implementation of the e-learning platform then ensuring the use in day to day learning. Also ensuring the right content is on the e-learning platform and is being refreshed and embedded in the business. Hours: 35 hours per week Shift patterns: Within core hours of Monday to Friday 8am-6pm , with occasional evening and weekend inline with business needs Salary: £24-26,500 dependant on experience Location: Hybrid - Norwich or Hybrid/New Milton Start date: May 2024 Appello Perks 23 days holidays pa(rising with length of service) + bank holidays We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme Family and friends' discounts on our services & products Pension Scheme, up to 4% Company matched Life assurance 2x annual salary READY TO APPLY If you are interested in this role please upload your CV and please ensure you complete the online assessments - register HERE and then Test Gorilla will send you the link to the assessments. OTHER INFORMATION This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on . APPIND
Apr 18, 2024
Full time
ABOUT YOU You are a fantastic communicator who is very organised with high attention to detail. You are customer focussed and resilient. Experience in in a training role is essential, you will be delivering training to office based and remote workers. You have the ability to present information clearly, concisely, accurately and in ways which promote understanding. You have the knowledge and skills to adapt training and feedback to different backgrounds and personalities to ensure it is received in a positive way. Having familiarity with Learning Management System (LMS) software and delivering training remotely would be great. THE ROLE Be part of the creation of a Center of Excellence (CoE) that works together on best practise and brings together all the capability we have across the Appello Group. You will be part of the whole training cycle , starting with delivering a consistent onboarding journey for Group employees, mentoring new starters to help their transition, this will require you to remain current with your knowledge of procedures, as well as periodically live call handle to instil this and support further improvements in both the L & D practices. You will be contributing towards the implementation of the e-learning platform then ensuring the use in day to day learning. Also ensuring the right content is on the e-learning platform and is being refreshed and embedded in the business. Hours: 35 hours per week Shift patterns: Within core hours of Monday to Friday 8am-6pm , with occasional evening and weekend inline with business needs Salary: £24-26,500 dependant on experience Location: Hybrid - Norwich or Hybrid/New Milton Start date: May 2024 Appello Perks 23 days holidays pa(rising with length of service) + bank holidays We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme Family and friends' discounts on our services & products Pension Scheme, up to 4% Company matched Life assurance 2x annual salary READY TO APPLY If you are interested in this role please upload your CV and please ensure you complete the online assessments - register HERE and then Test Gorilla will send you the link to the assessments. OTHER INFORMATION This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on . APPIND
Brand new Service Administrator opportunity based near to Chawston! Up to £28K Bonus! Pension Private Healthcare Be the customer's first point of contact and work on your own initiative in this new Service Administrator position. Work for a global company within the Construction / Plant Hire / Construction Rental sector that can offer stability, progression and opportunities. Responsibilities of the Service Administrator Dealing with customer queries and orders in a professional manner both local and nationally. General administration duties as the service administrator & providing administrative support to other departments when required. Assist in the coordination of the equipment fleet. Scheduling of work, updating engineers diaries. Planning of breakdown / servicing jobs. Assist in converting enquiries into orders. The ideal candidate will have experience as a Administrator, Service Controller, Service Administrator, Service Coordinator, Service Advisor, Warranty Administrator, Service Planner, Workshop Controller Service Scheduler, Workshop Scheduler, Hire Controller, Hire Coordinator, Hire Administrator, Hire Negotiator, Rental Manager or similar from a Construction / Manufacturer / Automotive / Hire / Rental background (although these industries aren't essential - it'd be beneficial if you have experience dealing with engineers on a daily basis). Benefits for the Service Administrator Salary up to £28,000 per year DOE Bonus! Training and development available. 22 days holiday plus Bank Holidays No weekends! Health care scheme Based local to Chawston, this Service Administrator must be commutable from Chawston, Wyboston, Colesden, Roxton, Great Barford, Biggleswade, Bedford, Sandy, Milton Keynes and surrounding areas. A Full UK driving licence would be beneficial for this role as the facility is based in a rural area. APPLY NOW to be considered for the Service Administrator or contact Dario on (url removed) to find out more!
Apr 17, 2024
Full time
Brand new Service Administrator opportunity based near to Chawston! Up to £28K Bonus! Pension Private Healthcare Be the customer's first point of contact and work on your own initiative in this new Service Administrator position. Work for a global company within the Construction / Plant Hire / Construction Rental sector that can offer stability, progression and opportunities. Responsibilities of the Service Administrator Dealing with customer queries and orders in a professional manner both local and nationally. General administration duties as the service administrator & providing administrative support to other departments when required. Assist in the coordination of the equipment fleet. Scheduling of work, updating engineers diaries. Planning of breakdown / servicing jobs. Assist in converting enquiries into orders. The ideal candidate will have experience as a Administrator, Service Controller, Service Administrator, Service Coordinator, Service Advisor, Warranty Administrator, Service Planner, Workshop Controller Service Scheduler, Workshop Scheduler, Hire Controller, Hire Coordinator, Hire Administrator, Hire Negotiator, Rental Manager or similar from a Construction / Manufacturer / Automotive / Hire / Rental background (although these industries aren't essential - it'd be beneficial if you have experience dealing with engineers on a daily basis). Benefits for the Service Administrator Salary up to £28,000 per year DOE Bonus! Training and development available. 22 days holiday plus Bank Holidays No weekends! Health care scheme Based local to Chawston, this Service Administrator must be commutable from Chawston, Wyboston, Colesden, Roxton, Great Barford, Biggleswade, Bedford, Sandy, Milton Keynes and surrounding areas. A Full UK driving licence would be beneficial for this role as the facility is based in a rural area. APPLY NOW to be considered for the Service Administrator or contact Dario on (url removed) to find out more!
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
Apr 17, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
As Customer Support & Planning Coordinator, you will perform a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. You will act as the first point of contact for our customers. You are responsible for addressing customer inquiries, resolving issues, efficiently scheduling and coordinating field service activities, ensuring that work orders and tasks are assigned to field engineers in a timely and effective manner, and providing support to enhance the overall customer experience. This role involves close communication with field engineers, customers, and other internal teams to optimize service delivery and maintain high levels of customer satisfaction.
Apr 17, 2024
Full time
As Customer Support & Planning Coordinator, you will perform a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. You will act as the first point of contact for our customers. You are responsible for addressing customer inquiries, resolving issues, efficiently scheduling and coordinating field service activities, ensuring that work orders and tasks are assigned to field engineers in a timely and effective manner, and providing support to enhance the overall customer experience. This role involves close communication with field engineers, customers, and other internal teams to optimize service delivery and maintain high levels of customer satisfaction.