About The Role Team- Customer Service Division, Member Care Working Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus- We offer a starting salary of £23,900 with the ability to work towards £24,900 after one year. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings If you think this, is you and you re passionate about delivering exceptional service, you re switched on, ready for a challenge and willing to work hard, we d love to hear from you. What do you need to thrive? A passion for customer service A natural carer with the ability to actively listen and question around our customers needs, finding solutions for our customers in a timely manner Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems Self-motivation and the drive to work hard even on challenging days The ability to embrace change positively. Ownership of tasks including resolution of any issues that might arise Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more !
Mar 27, 2024
Full time
About The Role Team- Customer Service Division, Member Care Working Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus- We offer a starting salary of £23,900 with the ability to work towards £24,900 after one year. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You ll be taking inbound calls from customers going through an emotional time in their lives . The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they ll have the drive to work hard even on the toughest days. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive. The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries At times there will be emotionally challenging conversations which require empathy, patience and understanding You ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method Ability to take ownership of resolving escalations and complaints when member s expectations haven t been met We move quickly to improve our member s experience with Vitality, so embracing change and learning new skills is fundamental There will be performance based KPIs to achieve which determine bonus earnings If you think this, is you and you re passionate about delivering exceptional service, you re switched on, ready for a challenge and willing to work hard, we d love to hear from you. What do you need to thrive? A passion for customer service A natural carer with the ability to actively listen and question around our customers needs, finding solutions for our customers in a timely manner Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems Self-motivation and the drive to work hard even on challenging days The ability to embrace change positively. Ownership of tasks including resolution of any issues that might arise Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching What will you get in return? A pension of up to 12%- we will match your contributions up to 6% of your salary Free healthy breakfast and lunch when attending the office Life assurance 4x salary Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device PLUS Our award- winning Vitality Health Insurance with all the benefits and activity based rewards Discounted gym membership Free cinema tickets at Vue and Odeon Cinemas every month if you stay active 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items & Much more !
Salary - 26,965 + quarterly bonus of up to 16% of your salary . Start Dates - April/May/June/July/August 2024 Our shift patterns Our services department is open 7 days a week to ensure we are available when our customers need us most. Our shift patterns have been tailored to support us in meeting these requirements. We currently have gaps available in our late patterns which will require you to work up to 9pm, we also have elements of weekend working with either 2 or 3 week rotations. We will be able to offer you a choice of our available shift patterns before you start with us. It is important you only apply if your preference is to work evenings and weekends. Your training will take place at our office for a minimum of eight weeks. We're looking for people who can work flexibly from home but commute to our Cardiff office up to 2/3 times a month after your training period. This may change subject to business requirements so please make sure your commute is manageable and fits in with your Work Life Balance. What you'll be doing Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It's what we do best. We're proud to live our values every single day. We Care . We Deliver . We're Agile . We're Courageous . We Collaborate. As a British Gas Home Service team member, you'll be taking a range of inbound calls from customers who need us most. Perhaps they have a boiler breakdown, no heating, an appliance repair, or a water leak or maybe they are calling to renew their insurance policy with us where sales and retention play a key part of the role. Solving for all our customers is our priority. Whether that's finding the most suitable appointment for one of our skilled engineers to attend, working to resolve customer appointment and account queries and complaints or providing options to your customers on ways that we can help look after their home. Your voice will be the first voice a customer hears when they contact us with their emergency or need help and assistance with their insurance policy. Naturally you should and have clear, empathetic, and calm communication skills both written and verbal. You'll need to be digitally savvy to maintain secure, accurate customer records across a wide range of internal systems. We welcome applications from anyone with the right values and behaviours and an absolute passion for customer service and confidence to promote our extensive homecare product range. What you can expect from us; We will supply all your IT equipment - you'll just need somewhere to work uninterrupted at home, with a desk, a comfortable chair and a stable, wired internet connection (10mps or greater) After listening to what matters most to our people, we have tailored our well-being & benefits package around our employees. Here's a selection of some of our amazing benefits: Employee Energy Allowance Contributory Pension scheme Private medical cover & Life Assurance 33 days holiday allowance and the option to buy/sell up to 5 additional days Plus an excellent range of flexible benefits, including technology vouchers & travel insurance As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role. Please ensure you have the legal Right to Work in the UK. We will carry out financial, criminal record and reference checks before you start working with us.
Mar 26, 2024
Full time
Salary - 26,965 + quarterly bonus of up to 16% of your salary . Start Dates - April/May/June/July/August 2024 Our shift patterns Our services department is open 7 days a week to ensure we are available when our customers need us most. Our shift patterns have been tailored to support us in meeting these requirements. We currently have gaps available in our late patterns which will require you to work up to 9pm, we also have elements of weekend working with either 2 or 3 week rotations. We will be able to offer you a choice of our available shift patterns before you start with us. It is important you only apply if your preference is to work evenings and weekends. Your training will take place at our office for a minimum of eight weeks. We're looking for people who can work flexibly from home but commute to our Cardiff office up to 2/3 times a month after your training period. This may change subject to business requirements so please make sure your commute is manageable and fits in with your Work Life Balance. What you'll be doing Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It's what we do best. We're proud to live our values every single day. We Care . We Deliver . We're Agile . We're Courageous . We Collaborate. As a British Gas Home Service team member, you'll be taking a range of inbound calls from customers who need us most. Perhaps they have a boiler breakdown, no heating, an appliance repair, or a water leak or maybe they are calling to renew their insurance policy with us where sales and retention play a key part of the role. Solving for all our customers is our priority. Whether that's finding the most suitable appointment for one of our skilled engineers to attend, working to resolve customer appointment and account queries and complaints or providing options to your customers on ways that we can help look after their home. Your voice will be the first voice a customer hears when they contact us with their emergency or need help and assistance with their insurance policy. Naturally you should and have clear, empathetic, and calm communication skills both written and verbal. You'll need to be digitally savvy to maintain secure, accurate customer records across a wide range of internal systems. We welcome applications from anyone with the right values and behaviours and an absolute passion for customer service and confidence to promote our extensive homecare product range. What you can expect from us; We will supply all your IT equipment - you'll just need somewhere to work uninterrupted at home, with a desk, a comfortable chair and a stable, wired internet connection (10mps or greater) After listening to what matters most to our people, we have tailored our well-being & benefits package around our employees. Here's a selection of some of our amazing benefits: Employee Energy Allowance Contributory Pension scheme Private medical cover & Life Assurance 33 days holiday allowance and the option to buy/sell up to 5 additional days Plus an excellent range of flexible benefits, including technology vouchers & travel insurance As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role. Please ensure you have the legal Right to Work in the UK. We will carry out financial, criminal record and reference checks before you start working with us.
Accounts Assistant York Based SALARY - £NEGOTIABLE FLEXI /HYBRID WORKING AVAILABLE BENEFITS - 5% pension contribution, professional subscription, private medical insurance and, after 6 months' service, death in service benefit. HYBRID working pattern available to candidates who have a suitable environment for home working. We would expect at least one day each week to be worked in the office. FLEXITIME - Daily, staff work flexitime so that you can flex your working day to suit your own circumstances, with core hours of 10-12 and 2.30-4 for each nominal 7.5-hour day. 25 days holiday plus bank holidays, with the option to buy or sell up to five days per annum in advance of the year. Our client is a successful chartered accountancy practice based in York. They are a team of accountancy professionals who are passionate about inspiring clients and colleagues to be the best they can be. They are committed to providing a first-class customer experience that exceeds expectations. We are seeking an Accounts Assistant to join their busy team. We are offering the successful candidate an opportunity to join a progressive firm that provides its clients with consultancy and advisory services as well as compliance services. This opportunity would suit a forward-thinking, experienced Accounts Assistant who is looking to progress to a more responsible role. The Role - You will be working within a team of accountant professionals providing first class customer service to a portfolio of clients. The duties & responsibilities you will undertake are: Day to day servicing of a portfolio of SME businesses and their owners Accounts Preparation Production of monthly management accounts Vat Returns Payroll and bookkeeping when required Supervision, training and development of junior team members The ideal candidate: We would like to speak with positive and supportive individuals who have excellent communication skills and the determination to succeed and exceed expectations. You will ideally have the following skills and qualifications: Accounts Assistant experience of working in a busy Practice Commitment to delivering outstanding customer service Exceptional communication, organisational and management skills A positive, supportive attitude The ability to work as part of a team Good technical knowledge Working knowledge of Iris practice software Working knowledge of one of the major proprietary bookkeeping packages Good skills in Word, Excel and Outlook Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed. Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments.
Mar 25, 2024
Full time
Accounts Assistant York Based SALARY - £NEGOTIABLE FLEXI /HYBRID WORKING AVAILABLE BENEFITS - 5% pension contribution, professional subscription, private medical insurance and, after 6 months' service, death in service benefit. HYBRID working pattern available to candidates who have a suitable environment for home working. We would expect at least one day each week to be worked in the office. FLEXITIME - Daily, staff work flexitime so that you can flex your working day to suit your own circumstances, with core hours of 10-12 and 2.30-4 for each nominal 7.5-hour day. 25 days holiday plus bank holidays, with the option to buy or sell up to five days per annum in advance of the year. Our client is a successful chartered accountancy practice based in York. They are a team of accountancy professionals who are passionate about inspiring clients and colleagues to be the best they can be. They are committed to providing a first-class customer experience that exceeds expectations. We are seeking an Accounts Assistant to join their busy team. We are offering the successful candidate an opportunity to join a progressive firm that provides its clients with consultancy and advisory services as well as compliance services. This opportunity would suit a forward-thinking, experienced Accounts Assistant who is looking to progress to a more responsible role. The Role - You will be working within a team of accountant professionals providing first class customer service to a portfolio of clients. The duties & responsibilities you will undertake are: Day to day servicing of a portfolio of SME businesses and their owners Accounts Preparation Production of monthly management accounts Vat Returns Payroll and bookkeeping when required Supervision, training and development of junior team members The ideal candidate: We would like to speak with positive and supportive individuals who have excellent communication skills and the determination to succeed and exceed expectations. You will ideally have the following skills and qualifications: Accounts Assistant experience of working in a busy Practice Commitment to delivering outstanding customer service Exceptional communication, organisational and management skills A positive, supportive attitude The ability to work as part of a team Good technical knowledge Working knowledge of Iris practice software Working knowledge of one of the major proprietary bookkeeping packages Good skills in Word, Excel and Outlook Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed. Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments.
Are you a Junior Qualified Solicitor looking for an exciting new challenge? Are you looking to kick start your career with a fresh and dynamic law firm? Are you looking for an opportunity with lots to learn but also the space to look after your own projects and thrive within a supportive team? If so, we d love to hear from you! Role info: Junior Solicitor / Legal Exec Home Working 4 Days Per Week / Maidenhead, Berkshire HQ 1 Days £35,000 to £42,000 OTE up to £70,000 Plus Benefits Package Your Qualification: 2 - 4 PQE Solicitor Both Full and Part Time Considered Product / Service: Expert Advisors on Employment and HR Values: Customer First, Communication, Live Above the Line, Do what you say Company Pedigree: 2023 - Awarded Highly Commended Business Award, Winner in Excellence in Customer Service Award, green law firm (paperless), MD of the law firm is UN Women Delegate We are proud we have over 100 5 star reviews and rated 5 star on Review Solicitors. About us: We are a fresh and dynamic team of highly experienced employment law specialists. Our mission is to offer a modern, responsive and pragmatic approach to solve peoples employment issues with minimum stress and with the best achievable results. We pride ourselves on offering clear, concise advice in a prompt and timely manner. Our business is built on client satisfaction which is why we have a proud portfolio of glowing testimonies and triumphs. Did we also mention we are 80% paperless and looking to become a 100% green law firm by 2025? We harbour a wealth of experience within our walls with experts in each field. If you are looking to not only develop your career, but your knowledge, skill set and expertise of your own, this is the perfect opportunity for you. The Junior Solicitor / Legal Exec role: Due to strong demand for our services, we are looking for a newly qualified solicitor to join the team. This is an excellent opportunity to join a small talented team of high performing professionals and to work in a collaborative, friendly and dynamic environment. This role will be based from home 4 days a week and 1/2 days in the office and is made up of 30% business advisory work and 70% claimant work. However, this role is also available as a part time opportunity as well. Key Responsibilities: + Supporting the Senior Employment Partner with a case-load of contentious and non-contentious employment law cases + Running your own cases and delivering high quality advice to business clients. + Advising on Settlement Agreements + Negotiating with opponents + Drafting contracts and handbooks for business clients + Liaising directly with various third parties including ACAS, HR professionals and employers. + Contributing to firm growth via business development What we are looking for: + A newly qualified Employment Solicitor (1-4 years PQE) with good academics (2:1 or better) + Strong drafting and negotiation skills + Experience in advising business clients on general and HR issues + 2 years experience in Employment Law + Strong communication skills + Have client care/complaints record + Diligent and personable What s on offer: + Annual Salary starting at £35,000 - £42,000 (depending on experience) plus monthly bonus OTE up to £70,000 + 28 days holidays inc bank holidays + Bonus Scheme + Pension Scheme + Hybrid working + Private Health Care Insurance + Social events + Company sick pay +Team workshops and socials Sounds like a good fit? Apply here for a fast-track path to our Managing Partner Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 24, 2024
Full time
Are you a Junior Qualified Solicitor looking for an exciting new challenge? Are you looking to kick start your career with a fresh and dynamic law firm? Are you looking for an opportunity with lots to learn but also the space to look after your own projects and thrive within a supportive team? If so, we d love to hear from you! Role info: Junior Solicitor / Legal Exec Home Working 4 Days Per Week / Maidenhead, Berkshire HQ 1 Days £35,000 to £42,000 OTE up to £70,000 Plus Benefits Package Your Qualification: 2 - 4 PQE Solicitor Both Full and Part Time Considered Product / Service: Expert Advisors on Employment and HR Values: Customer First, Communication, Live Above the Line, Do what you say Company Pedigree: 2023 - Awarded Highly Commended Business Award, Winner in Excellence in Customer Service Award, green law firm (paperless), MD of the law firm is UN Women Delegate We are proud we have over 100 5 star reviews and rated 5 star on Review Solicitors. About us: We are a fresh and dynamic team of highly experienced employment law specialists. Our mission is to offer a modern, responsive and pragmatic approach to solve peoples employment issues with minimum stress and with the best achievable results. We pride ourselves on offering clear, concise advice in a prompt and timely manner. Our business is built on client satisfaction which is why we have a proud portfolio of glowing testimonies and triumphs. Did we also mention we are 80% paperless and looking to become a 100% green law firm by 2025? We harbour a wealth of experience within our walls with experts in each field. If you are looking to not only develop your career, but your knowledge, skill set and expertise of your own, this is the perfect opportunity for you. The Junior Solicitor / Legal Exec role: Due to strong demand for our services, we are looking for a newly qualified solicitor to join the team. This is an excellent opportunity to join a small talented team of high performing professionals and to work in a collaborative, friendly and dynamic environment. This role will be based from home 4 days a week and 1/2 days in the office and is made up of 30% business advisory work and 70% claimant work. However, this role is also available as a part time opportunity as well. Key Responsibilities: + Supporting the Senior Employment Partner with a case-load of contentious and non-contentious employment law cases + Running your own cases and delivering high quality advice to business clients. + Advising on Settlement Agreements + Negotiating with opponents + Drafting contracts and handbooks for business clients + Liaising directly with various third parties including ACAS, HR professionals and employers. + Contributing to firm growth via business development What we are looking for: + A newly qualified Employment Solicitor (1-4 years PQE) with good academics (2:1 or better) + Strong drafting and negotiation skills + Experience in advising business clients on general and HR issues + 2 years experience in Employment Law + Strong communication skills + Have client care/complaints record + Diligent and personable What s on offer: + Annual Salary starting at £35,000 - £42,000 (depending on experience) plus monthly bonus OTE up to £70,000 + 28 days holidays inc bank holidays + Bonus Scheme + Pension Scheme + Hybrid working + Private Health Care Insurance + Social events + Company sick pay +Team workshops and socials Sounds like a good fit? Apply here for a fast-track path to our Managing Partner Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
About Wessex Internet Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line connection is now outdated. We design, build, and manage our own FTTP (Fibre to the Property) network in-house and are one of the leading suppliers. We are excited to be extending our network and bringing full fibre broadband to over 10,000 homes in the New Forest with connection aimed for early 2024. Wessex Internet is a multi-award-winning company, having won multiple awards including Overall Fibre Provider of The Year 2023, Best Rural Fibre Provider 2023 & 2022. As well as Best Rural Hard to Reach Project 2022 & 2021. We are growing fast, having doubled in size over the last 18 months. Our vision is to scale whilst retaining our excellent and personal customer service. We are investing in world class systems and process to make our teams more effective and efficient. Additionally, we invest in our staff, providing continued training and career prospects to further your own career. We believe in building a great place to work, where everyone's contribution is valued, and has the chance to raise their ideas and make a difference. Wessex Internet was a finalist in the 2023 UK Fibre Awards for the Best Company to Work for. Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we're constantly looking for better ways to serve more people. Wessex Internet wants to change the broadband experience, setting it apart from other internet providers. It is an exciting time at Wessex Internet and we are recruiting for the best people to join us! The Role Wessex Internet prides itself on delivering excellent customer service and understands that our customers after-sales experience is vital in building a trusting and loyal relationship. Following completion of a full training programme you will be expected to support our customers with a range of queries via email and telephone. Typical queries include billing questions, package amendments, VOIP service sales and 1st line technical support. Responsibilities Understand the SLA (Service Level Agreement) targets and assist the team in striving to achieve these Answer incoming customer service calls and own the query through to resolution. These queries could include billing issues, overage charges, package amendments or contract terminations Following all set processes for customer support, escalating issues to the Team Leader Ensuring all correspondence is documented in Salesforce accurately on the business customer relationship management system and actions are followed up to ensure customer expectations are achieved, ensuring that the teams SLAs are adhered to throughout the process Handle overflow calls from other departments, ensuring the best customer journey is kept in mind Propose and implement change as appropriate to ensure company targets are hit Provide basic technical support before escalating to the relevant teams The role includes the need for growth of the existing network in the form of product upgrades and expansion of their service packages, to ensure a fully rounded package is maintained to all customers Requirements You will need to be a confident communicator The ability to identify opportunities for upselling additional products Comfortable handling inbound calls A quick learner with the ability to easily retain information You are driven by targets and enjoy working hard to achieve them You work well as part of a team whilst focusing on the task in hand At least 1 years' experience within a customer service environment You can manage a pipeline of existing customers, ensuring SLAs are adhered to in accordance with business objectives Provide advice to clients to ensure they remain on the most suitable packages to cater for their individual broadband and service needs You have experience completing customer administration and have competent computer skills An optimistic and positive approach to your work and any challenges you may face You see business growth and change as a good thing, and can see the new, exciting opportunities it could lead to Telecoms experience isn't essential, but is a big advantage Benefits 25 Days of annual leave, plus bank holidays The option to buy or sell an additional 5 days holiday Enhanced Family Pay Private Medical Insurance Life Assurance Income Protection Cycle to Work Scheme Tech Scheme Opportunities to progress your career - we're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential Free breakfast - including fruit, snacks, teas & coffees available throughout the day Regular social events Free onsite parking 75% discount to Wessex Internet package Salary: £24,000 - £27,000 per annum, depending on experience Role Type: Full Time/Permanent Hours: 40 hours per week (9am - 5:30pm) Location: Office Based, Blandford Forum Holiday: 25 days plus bank holidays?
Mar 23, 2024
Full time
About Wessex Internet Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line connection is now outdated. We design, build, and manage our own FTTP (Fibre to the Property) network in-house and are one of the leading suppliers. We are excited to be extending our network and bringing full fibre broadband to over 10,000 homes in the New Forest with connection aimed for early 2024. Wessex Internet is a multi-award-winning company, having won multiple awards including Overall Fibre Provider of The Year 2023, Best Rural Fibre Provider 2023 & 2022. As well as Best Rural Hard to Reach Project 2022 & 2021. We are growing fast, having doubled in size over the last 18 months. Our vision is to scale whilst retaining our excellent and personal customer service. We are investing in world class systems and process to make our teams more effective and efficient. Additionally, we invest in our staff, providing continued training and career prospects to further your own career. We believe in building a great place to work, where everyone's contribution is valued, and has the chance to raise their ideas and make a difference. Wessex Internet was a finalist in the 2023 UK Fibre Awards for the Best Company to Work for. Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we're constantly looking for better ways to serve more people. Wessex Internet wants to change the broadband experience, setting it apart from other internet providers. It is an exciting time at Wessex Internet and we are recruiting for the best people to join us! The Role Wessex Internet prides itself on delivering excellent customer service and understands that our customers after-sales experience is vital in building a trusting and loyal relationship. Following completion of a full training programme you will be expected to support our customers with a range of queries via email and telephone. Typical queries include billing questions, package amendments, VOIP service sales and 1st line technical support. Responsibilities Understand the SLA (Service Level Agreement) targets and assist the team in striving to achieve these Answer incoming customer service calls and own the query through to resolution. These queries could include billing issues, overage charges, package amendments or contract terminations Following all set processes for customer support, escalating issues to the Team Leader Ensuring all correspondence is documented in Salesforce accurately on the business customer relationship management system and actions are followed up to ensure customer expectations are achieved, ensuring that the teams SLAs are adhered to throughout the process Handle overflow calls from other departments, ensuring the best customer journey is kept in mind Propose and implement change as appropriate to ensure company targets are hit Provide basic technical support before escalating to the relevant teams The role includes the need for growth of the existing network in the form of product upgrades and expansion of their service packages, to ensure a fully rounded package is maintained to all customers Requirements You will need to be a confident communicator The ability to identify opportunities for upselling additional products Comfortable handling inbound calls A quick learner with the ability to easily retain information You are driven by targets and enjoy working hard to achieve them You work well as part of a team whilst focusing on the task in hand At least 1 years' experience within a customer service environment You can manage a pipeline of existing customers, ensuring SLAs are adhered to in accordance with business objectives Provide advice to clients to ensure they remain on the most suitable packages to cater for their individual broadband and service needs You have experience completing customer administration and have competent computer skills An optimistic and positive approach to your work and any challenges you may face You see business growth and change as a good thing, and can see the new, exciting opportunities it could lead to Telecoms experience isn't essential, but is a big advantage Benefits 25 Days of annual leave, plus bank holidays The option to buy or sell an additional 5 days holiday Enhanced Family Pay Private Medical Insurance Life Assurance Income Protection Cycle to Work Scheme Tech Scheme Opportunities to progress your career - we're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential Free breakfast - including fruit, snacks, teas & coffees available throughout the day Regular social events Free onsite parking 75% discount to Wessex Internet package Salary: £24,000 - £27,000 per annum, depending on experience Role Type: Full Time/Permanent Hours: 40 hours per week (9am - 5:30pm) Location: Office Based, Blandford Forum Holiday: 25 days plus bank holidays?
Hybrid working Claims Handler Job, Egham, £24,000 - £25,000 Your new company An amazing opportunity is available to work with an award-winning specialist insurance business based in Egham for a friendly and professional customer service advisor in their claims team. This is a fantastic business who has done exceptionally well by doubling their business in recent years and pride themselves on developing and nurturing their team to help them progress their careers. The business is forward-thinking, offering an impressive hybrid working schedule of only 2 days a week in the office after training! Your new role Your new role will be to work in their claims and repairs management team, being the first point of contact for inbound customer enquiries relating to purchasing insurance. You will guide the customer through available products and services, answering any questions in detail and building rapport through the customer journey. You will also respond to customers via email and will receive full training to ensure you are knowledgable on the insurance market. You will input customer data into the inhouse system, and make outbound calls to customers to update them about their claim. What you'll need to succeed In order to be successful you must be within a reasonable location to Egham, have your own vehicle and be able to drive as the location isn't accessible without a car. You will have recent experience within an office environment either within a customer service/contact centre position or an office administration role where you have spoken to customers on the phone. You will have good communication skills and be able to build rapport. What you'll get in return In return you will be offered £24,000 - £25,000 depending on experience, private medical insurance, 29 days annual leave including bank holidays, free fruit in the office and even quarterly spa treatments in the office! You will have free parking and a fantastic hybrid working schedule of 2 days in the office and the rest at home after training (6 weeks). Working hours are 37.5 a week, with 8 hour shifts mostly within 8.00am-5.30pm, one evening per week which can be done per home and one Saturday per month (time off during the week if worked). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 23, 2024
Full time
Hybrid working Claims Handler Job, Egham, £24,000 - £25,000 Your new company An amazing opportunity is available to work with an award-winning specialist insurance business based in Egham for a friendly and professional customer service advisor in their claims team. This is a fantastic business who has done exceptionally well by doubling their business in recent years and pride themselves on developing and nurturing their team to help them progress their careers. The business is forward-thinking, offering an impressive hybrid working schedule of only 2 days a week in the office after training! Your new role Your new role will be to work in their claims and repairs management team, being the first point of contact for inbound customer enquiries relating to purchasing insurance. You will guide the customer through available products and services, answering any questions in detail and building rapport through the customer journey. You will also respond to customers via email and will receive full training to ensure you are knowledgable on the insurance market. You will input customer data into the inhouse system, and make outbound calls to customers to update them about their claim. What you'll need to succeed In order to be successful you must be within a reasonable location to Egham, have your own vehicle and be able to drive as the location isn't accessible without a car. You will have recent experience within an office environment either within a customer service/contact centre position or an office administration role where you have spoken to customers on the phone. You will have good communication skills and be able to build rapport. What you'll get in return In return you will be offered £24,000 - £25,000 depending on experience, private medical insurance, 29 days annual leave including bank holidays, free fruit in the office and even quarterly spa treatments in the office! You will have free parking and a fantastic hybrid working schedule of 2 days in the office and the rest at home after training (6 weeks). Working hours are 37.5 a week, with 8 hour shifts mostly within 8.00am-5.30pm, one evening per week which can be done per home and one Saturday per month (time off during the week if worked). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
We are seeking a Senior Consultant to join our team in London. This role is aimed at people who have some experience in financial modelling and are looking to work in a dynamic and world-class financial modelling team for the next stage of their career. Upon joining, you will begin our bespoke programme of expert training, including a range of formal and informal methods and new project roles, designed to equip you with the experience and skills to progress within the analytical team. Job Characteristics Model Audit : After completing an accelerated training course, independently applying our bespoke model audit process to complete the detailed analysis required to provide assurances on a model audit. Our model audit process is akin to building a bespoke shadow model, rather than completing tedious cell-by-cell checks and allows you to gain a significant amount of exposure to a large number of sectors and geographies in a short space of time. Model Development : Leading the day-to-day modelling of model development assignments. All aspects of financial modelling may be required. Financial Advisory : Supporting the financial advisory team in their transaction work, including assisting with model development, funding competitions and liaising with clients regarding key financial issues. Project managing smaller projects, providing support and coaching to junior staff. Building and managing customer relationships, with an option to join our modelling sales team, creating pitches to clients to win work. Experience, knowledge and skills 2 - 4 years' experience building and primarily working with cashflow models. Effective communicator who can explain ideas and concepts both verbally and in writing. Confident with client contact. Internal teamwork is essential. Candidates must be happy to work in a co-operative and flexible environment. Self-motivated and confident in working independently. Experience in project finance and infrastructure modelling. Experience in model audit processes. Familiarity with programming languages (particularly VBA or C#). Business level non-English languages (particularly French or Spanish). Personal attributes This is a varied and attractive role for someone who: has a strong drive to develop their financial modelling knowledge and expertise. is flexible, co-operative, and enjoys working collaboratively within a small team. is approachable, friendly and supportive. has excellent attention to detail. is commercially focused with a drive for performance and results. What we offer At Operis, we put our people first and offer a comprehensive compensation package, including hybrid working as standard and a minimum of 28 days' holiday per year with the option to buy/sell holiday, to allow for a better work/life balance. Background Whether it's the train that gets you to work, the hospital where you're taken care of when you're unwell or the internet connection that services your home, infrastructure impacts each of us every day and is the backbone of our communities and economy. Building infrastructure requires long term commitment, billions of pounds and the combined skills and expertise of hundreds of people. Operis is proud of its contribution to this eco-system and the part we play in developing and shaping the cities and countries in which we live. As a leading advisor in project finance, renowned for its expertise in financial modelling, we work globally across all infrastructure and energy sectors, including digital infrastructure and renewables, supporting new projects and refinancings. Since 2021 Operis has been a certified Great Place to Work and was recognised as one of the UK's Best Workplaces in Financial Services & Insurance 2023 as well as one of the UK's Best Workplaces for Women 2022. Operis was founded in 1990 and now comprises some 65 individuals across two locations. Our team is made up of friendly, talented people who enjoy working together and ensure that, no matter your position within the company, everyone is approachable and available to help. We are dedicated to attracting, retaining and developing open-minded, enthusiastic and driven leaders to build a diverse and talented team.
Mar 21, 2024
Full time
We are seeking a Senior Consultant to join our team in London. This role is aimed at people who have some experience in financial modelling and are looking to work in a dynamic and world-class financial modelling team for the next stage of their career. Upon joining, you will begin our bespoke programme of expert training, including a range of formal and informal methods and new project roles, designed to equip you with the experience and skills to progress within the analytical team. Job Characteristics Model Audit : After completing an accelerated training course, independently applying our bespoke model audit process to complete the detailed analysis required to provide assurances on a model audit. Our model audit process is akin to building a bespoke shadow model, rather than completing tedious cell-by-cell checks and allows you to gain a significant amount of exposure to a large number of sectors and geographies in a short space of time. Model Development : Leading the day-to-day modelling of model development assignments. All aspects of financial modelling may be required. Financial Advisory : Supporting the financial advisory team in their transaction work, including assisting with model development, funding competitions and liaising with clients regarding key financial issues. Project managing smaller projects, providing support and coaching to junior staff. Building and managing customer relationships, with an option to join our modelling sales team, creating pitches to clients to win work. Experience, knowledge and skills 2 - 4 years' experience building and primarily working with cashflow models. Effective communicator who can explain ideas and concepts both verbally and in writing. Confident with client contact. Internal teamwork is essential. Candidates must be happy to work in a co-operative and flexible environment. Self-motivated and confident in working independently. Experience in project finance and infrastructure modelling. Experience in model audit processes. Familiarity with programming languages (particularly VBA or C#). Business level non-English languages (particularly French or Spanish). Personal attributes This is a varied and attractive role for someone who: has a strong drive to develop their financial modelling knowledge and expertise. is flexible, co-operative, and enjoys working collaboratively within a small team. is approachable, friendly and supportive. has excellent attention to detail. is commercially focused with a drive for performance and results. What we offer At Operis, we put our people first and offer a comprehensive compensation package, including hybrid working as standard and a minimum of 28 days' holiday per year with the option to buy/sell holiday, to allow for a better work/life balance. Background Whether it's the train that gets you to work, the hospital where you're taken care of when you're unwell or the internet connection that services your home, infrastructure impacts each of us every day and is the backbone of our communities and economy. Building infrastructure requires long term commitment, billions of pounds and the combined skills and expertise of hundreds of people. Operis is proud of its contribution to this eco-system and the part we play in developing and shaping the cities and countries in which we live. As a leading advisor in project finance, renowned for its expertise in financial modelling, we work globally across all infrastructure and energy sectors, including digital infrastructure and renewables, supporting new projects and refinancings. Since 2021 Operis has been a certified Great Place to Work and was recognised as one of the UK's Best Workplaces in Financial Services & Insurance 2023 as well as one of the UK's Best Workplaces for Women 2022. Operis was founded in 1990 and now comprises some 65 individuals across two locations. Our team is made up of friendly, talented people who enjoy working together and ensure that, no matter your position within the company, everyone is approachable and available to help. We are dedicated to attracting, retaining and developing open-minded, enthusiastic and driven leaders to build a diverse and talented team.
Are you a Junior Qualified Solicitor looking for an exciting new challenge? Are you looking to kick start your career with a fresh and dynamic law firm? Are you looking for an opportunity with lots to learn but also the space to look after your own projects and thrive within a supportive team? If so, we d love to hear from you! Role info: Junior Solicitor / Legal Exec Home Working 4 Days Per Week / Maidenhead, Berkshire HQ 1 Days £35,000 to £42,000 OTE up to £70,000 Plus Benefits Package Your Qualification: 2 - 4 PQE Solicitor Both Full and Part Time Considered Product / Service: Expert Advisors on Employment and HR Values: Customer First, Communication, Live Above the Line, Do what you say Company Pedigree: 2023 - Awarded Highly Commended Business Award, Winner in Excellence in Customer Service Award, green law firm (paperless), MD of the law firm is UN Women Delegate We are proud we have over 100 5 star reviews and rated 5 star on Review Solicitors. About us: We are a fresh and dynamic team of highly experienced employment law specialists. Our mission is to offer a modern, responsive and pragmatic approach to solve peoples employment issues with minimum stress and with the best achievable results. We pride ourselves on offering clear, concise advice in a prompt and timely manner. Our business is built on client satisfaction which is why we have a proud portfolio of glowing testimonies and triumphs. Did we also mention we are 80% paperless and looking to become a 100% green law firm by 2025? We harbour a wealth of experience within our walls with experts in each field. If you are looking to not only develop your career, but your knowledge, skill set and expertise of your own, this is the perfect opportunity for you. The Junior Solicitor / Legal Exec role: Due to strong demand for our services, we are looking for a newly qualified solicitor to join the team. This is an excellent opportunity to join a small talented team of high performing professionals and to work in a collaborative, friendly and dynamic environment. This role will be based from home 4 days a week and 1/2 days in the office and is made up of 30% business advisory work and 70% claimant work. However, this role is also available as a part time opportunity as well. Key Responsibilities: + Supporting the Senior Employment Partner with a case-load of contentious and non-contentious employment law cases + Running your own cases and delivering high quality advice to business clients. + Advising on Settlement Agreements + Negotiating with opponents + Drafting contracts and handbooks for business clients + Liaising directly with various third parties including ACAS, HR professionals and employers. + Contributing to firm growth via business development What we are looking for: + A newly qualified Employment Solicitor (1-4 years PQE) with good academics (2:1 or better) + Strong drafting and negotiation skills + Experience in advising business clients on general and HR issues + 2 years experience in Employment Law + Strong communication skills + Have client care/complaints record + Diligent and personable What s on offer: + Annual Salary starting at £35,000 - £42,000 (depending on experience) plus monthly bonus OTE up to £70,000 + 28 days holidays inc bank holidays + Bonus Scheme + Pension Scheme + Hybrid working + Private Health Care Insurance + Social events + Company sick pay +Team workshops and socials Sounds like a good fit? Apply here for a fast-track path to our Managing Partner Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 20, 2024
Full time
Are you a Junior Qualified Solicitor looking for an exciting new challenge? Are you looking to kick start your career with a fresh and dynamic law firm? Are you looking for an opportunity with lots to learn but also the space to look after your own projects and thrive within a supportive team? If so, we d love to hear from you! Role info: Junior Solicitor / Legal Exec Home Working 4 Days Per Week / Maidenhead, Berkshire HQ 1 Days £35,000 to £42,000 OTE up to £70,000 Plus Benefits Package Your Qualification: 2 - 4 PQE Solicitor Both Full and Part Time Considered Product / Service: Expert Advisors on Employment and HR Values: Customer First, Communication, Live Above the Line, Do what you say Company Pedigree: 2023 - Awarded Highly Commended Business Award, Winner in Excellence in Customer Service Award, green law firm (paperless), MD of the law firm is UN Women Delegate We are proud we have over 100 5 star reviews and rated 5 star on Review Solicitors. About us: We are a fresh and dynamic team of highly experienced employment law specialists. Our mission is to offer a modern, responsive and pragmatic approach to solve peoples employment issues with minimum stress and with the best achievable results. We pride ourselves on offering clear, concise advice in a prompt and timely manner. Our business is built on client satisfaction which is why we have a proud portfolio of glowing testimonies and triumphs. Did we also mention we are 80% paperless and looking to become a 100% green law firm by 2025? We harbour a wealth of experience within our walls with experts in each field. If you are looking to not only develop your career, but your knowledge, skill set and expertise of your own, this is the perfect opportunity for you. The Junior Solicitor / Legal Exec role: Due to strong demand for our services, we are looking for a newly qualified solicitor to join the team. This is an excellent opportunity to join a small talented team of high performing professionals and to work in a collaborative, friendly and dynamic environment. This role will be based from home 4 days a week and 1/2 days in the office and is made up of 30% business advisory work and 70% claimant work. However, this role is also available as a part time opportunity as well. Key Responsibilities: + Supporting the Senior Employment Partner with a case-load of contentious and non-contentious employment law cases + Running your own cases and delivering high quality advice to business clients. + Advising on Settlement Agreements + Negotiating with opponents + Drafting contracts and handbooks for business clients + Liaising directly with various third parties including ACAS, HR professionals and employers. + Contributing to firm growth via business development What we are looking for: + A newly qualified Employment Solicitor (1-4 years PQE) with good academics (2:1 or better) + Strong drafting and negotiation skills + Experience in advising business clients on general and HR issues + 2 years experience in Employment Law + Strong communication skills + Have client care/complaints record + Diligent and personable What s on offer: + Annual Salary starting at £35,000 - £42,000 (depending on experience) plus monthly bonus OTE up to £70,000 + 28 days holidays inc bank holidays + Bonus Scheme + Pension Scheme + Hybrid working + Private Health Care Insurance + Social events + Company sick pay +Team workshops and socials Sounds like a good fit? Apply here for a fast-track path to our Managing Partner Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Health and Wellbeing Case Managers Tewkesbury (Remote working available) £20,000-30,000 DOE Flexible work hours Monday-Friday Immediate starts available Do you enjoy have an interest in fitness/health and wellbeing? Are you looking to embark on a genuinely rewarding career? After impressive year on year growth, I am recruiting for four healthcare advisors and case managers to join a successful organisation who specialise in improving mental and physical health in the workplace. The successful candidates will be joining the healthcare team who are trained to become experts in their field. Duties Deliver strong customer service skills to all customers Demonstrating empathy and effective listening Follow assessment procedures for ill health or injury Managing multiple cases to meet customer deadlines and service standards Writing reports for clients Source and access the most appropriate treatment intervention via the NHS or private sector using the most effective method of funding applicable for the medical condition Work closely with the team members to create a tailored health care plan for the individual Ensure all information is accurately recorded The person A passion for helping people and providing excellent customer service Enjoy working in a varied role managing multiple cases Excellent communication skills both verbal and written Adopt an investigatory approach to cases Be highly organised Ability to understand the impact of work on an individual and the impact of ill health on an individual's ability to work Ability effectively manage workload to meet to deadlines and service standards Demonstrate analytical and problem-solving skills Experience/education in the following areas are advantageous: psychology, sports therapy, nutrition, physiotherapy, counselling, therapy, fitness, insurance, health and wellbeing An interest in health and wellbeing Benefits 33 days holiday, increasing with length of service Embark on a rewarding career within a forward-thinking organisation Access to healthcare professionals Pension Healthcare benefits Flexi-working hours Home working after probation Full training provided Career progression opportunities Large, modern, spacious office COM1
Sep 18, 2022
Full time
Health and Wellbeing Case Managers Tewkesbury (Remote working available) £20,000-30,000 DOE Flexible work hours Monday-Friday Immediate starts available Do you enjoy have an interest in fitness/health and wellbeing? Are you looking to embark on a genuinely rewarding career? After impressive year on year growth, I am recruiting for four healthcare advisors and case managers to join a successful organisation who specialise in improving mental and physical health in the workplace. The successful candidates will be joining the healthcare team who are trained to become experts in their field. Duties Deliver strong customer service skills to all customers Demonstrating empathy and effective listening Follow assessment procedures for ill health or injury Managing multiple cases to meet customer deadlines and service standards Writing reports for clients Source and access the most appropriate treatment intervention via the NHS or private sector using the most effective method of funding applicable for the medical condition Work closely with the team members to create a tailored health care plan for the individual Ensure all information is accurately recorded The person A passion for helping people and providing excellent customer service Enjoy working in a varied role managing multiple cases Excellent communication skills both verbal and written Adopt an investigatory approach to cases Be highly organised Ability to understand the impact of work on an individual and the impact of ill health on an individual's ability to work Ability effectively manage workload to meet to deadlines and service standards Demonstrate analytical and problem-solving skills Experience/education in the following areas are advantageous: psychology, sports therapy, nutrition, physiotherapy, counselling, therapy, fitness, insurance, health and wellbeing An interest in health and wellbeing Benefits 33 days holiday, increasing with length of service Embark on a rewarding career within a forward-thinking organisation Access to healthcare professionals Pension Healthcare benefits Flexi-working hours Home working after probation Full training provided Career progression opportunities Large, modern, spacious office COM1
Job Description: Inbound Sales Advisor Manchester (Salford Quays M50 3SP) Starting salary - £21,500 + Monthly paid bonus (OTE £27,000) plus extensive Bupa benefits Permanent - Full Time - 37.5 hours per week (Mon-Fri, 1 in 4 Saturdays) Hybrid home and office working options available once signed off and competent - This is not a full time remote working position For a quick apply option, click HERE or visit Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Looking for a Sales role with a difference? At Bupa everyone's welcome. Our Sales team offer an inclusive environment where everyone is supported to succeed and bring their true self to work. Based in the heart of the vibrant Media City our Sales team generate keep our business moving forward. We have no shareholders. We reinvest all our profits back into our business so we can continue to deliver exceptional healthcare while making a more sustainable world. Want to join us on our journey? As a Sales Advisor you'll speak to potential customers, guiding them through our products and services and by supporting them in choosing the best level of healthcare cover for themselves and people important to them. What do you get in return? Well, we'll give you all the training and support you need to succeed and reward you with a generous commission structure, team incentives and a host of great benefits. Coupled with structured training and development plans alongside the opportunity to undertake a sales apprenticeship we'll offer you clear progression routes to build your skills as a coach or a manager, or support you to develop your career in other areas of our business. Helping you grow your career at a company that's all about its people. What you'll do: Take calls from potential customers, guiding them through our products and helping them find a solution that is right for them Be an advocate for Bupa's products and services, upselling and explaining the benefits to our customers overall wellbeing Navigate through multiple systems while on a call, quickly switching between them to provide the customer with the information they need in a timely manner Deliver exceptional customer service at all times, ensuring each caller has a great experience whether it's the first or last call of the day Maintain high professional standards at all times and abide by all regulatory requirements What you'll bring: Previous sales experience in a target driven, customer focussed environment Strong IT skills, you'll need to quickly navigate between various systems while speaking to potential customers The flexibility to adapt and think on your feet and the resilience to bounce back if you don't get a sale Great listening and communication skills with the ability to quickly build a rapport with potential customers Self-motivation, with passion for hitting and exceeding targets and earning commission Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As an Inbound Sales Advisor you'll be eligible for: Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions 25 days holiday, increasing through length of service, with option to buy or sell An enhanced pension plan with up to 12% employer contributions and life insurance Various discounts online from shopping, entertainment, eating out and more Free local parking and access to a season ticket loan for public transport Bupa health insurance as a benefit in kind Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time Job Posting End Date 13 Dec 2021
Dec 08, 2021
Full time
Job Description: Inbound Sales Advisor Manchester (Salford Quays M50 3SP) Starting salary - £21,500 + Monthly paid bonus (OTE £27,000) plus extensive Bupa benefits Permanent - Full Time - 37.5 hours per week (Mon-Fri, 1 in 4 Saturdays) Hybrid home and office working options available once signed off and competent - This is not a full time remote working position For a quick apply option, click HERE or visit Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Looking for a Sales role with a difference? At Bupa everyone's welcome. Our Sales team offer an inclusive environment where everyone is supported to succeed and bring their true self to work. Based in the heart of the vibrant Media City our Sales team generate keep our business moving forward. We have no shareholders. We reinvest all our profits back into our business so we can continue to deliver exceptional healthcare while making a more sustainable world. Want to join us on our journey? As a Sales Advisor you'll speak to potential customers, guiding them through our products and services and by supporting them in choosing the best level of healthcare cover for themselves and people important to them. What do you get in return? Well, we'll give you all the training and support you need to succeed and reward you with a generous commission structure, team incentives and a host of great benefits. Coupled with structured training and development plans alongside the opportunity to undertake a sales apprenticeship we'll offer you clear progression routes to build your skills as a coach or a manager, or support you to develop your career in other areas of our business. Helping you grow your career at a company that's all about its people. What you'll do: Take calls from potential customers, guiding them through our products and helping them find a solution that is right for them Be an advocate for Bupa's products and services, upselling and explaining the benefits to our customers overall wellbeing Navigate through multiple systems while on a call, quickly switching between them to provide the customer with the information they need in a timely manner Deliver exceptional customer service at all times, ensuring each caller has a great experience whether it's the first or last call of the day Maintain high professional standards at all times and abide by all regulatory requirements What you'll bring: Previous sales experience in a target driven, customer focussed environment Strong IT skills, you'll need to quickly navigate between various systems while speaking to potential customers The flexibility to adapt and think on your feet and the resilience to bounce back if you don't get a sale Great listening and communication skills with the ability to quickly build a rapport with potential customers Self-motivation, with passion for hitting and exceeding targets and earning commission Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As an Inbound Sales Advisor you'll be eligible for: Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions 25 days holiday, increasing through length of service, with option to buy or sell An enhanced pension plan with up to 12% employer contributions and life insurance Various discounts online from shopping, entertainment, eating out and more Free local parking and access to a season ticket loan for public transport Bupa health insurance as a benefit in kind Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time Job Posting End Date 13 Dec 2021