Job Title: Order Service Advisor Location: Chester Salary: Competitive Job Type: Permanent, Full Time Working Hours: Monday to Friday 8.30am - 4.30pm Widex is one of the world's leading manufacturers of hearing aids. Our mission is to provide the best hearing aids and the best customer services. We enable people to connect and communicate easily by developing the most advanced and user-friendly hearing aid technology. Widex is a family-owned company founded in Denmark in 1956. Widex hearing aids are sold in more than 100 countries, and the company employs over 4,000 people worldwide. About the Role: The purpose of this role is to support the operations function by handling new orders, repairs, and credit returns. We must ensure they are processed efficiently and correctly providing excellent customer service through correct order placement, processing and dispatching of all hearing aid and accessory orders. Key Responsibilities: To be responsible for creating and processing Widex new orders and repairs ensuring industry leading quality through efficiency and attention to detail, ready for shipping for Widex UK and Ireland, part of the WS Audiology Group Creating sales orders and return orders and identifying the correct order process route Checking all order data is entered correctly Liaising with all internal teams for any order queries Receiving stock for local warehousing Picking stock from the Warehouse to fulfil repair orders Completing hearing aid programming Receiving and sorting orders from the European Manufacturing and Distribution Center based in Poland ensuring the finished goods match the sales orders Any other duties compatible with the requirements of the post subject to the direction of the Management About You: Previous work experience in an Operations/Logistics environment desirable Previous experience of service and repair processes beneficial Self-motivated and self-quality managed essential Exceptionally high level of attention to detail essential Strong IT literacy skills: Microsoft packages from Office to ERP systems including CRM. Excellent interpersonal skills with all internal and external customers Benefits: Competitive salary dependent on experience Annual company bonus approximately 10% of annual salary Generous pension scheme - up to 10% matched contribution 26 days holiday plus bank holidays Above average Life Assurance Free Parking Enhanced Employee Assistance Programme This position is required to be office based due to the requirements of the role and interaction with the wider team Please click on the APPLY button to send your CV and Cover letter for this role. Candidates with experience of; Customer Service Representative, Order Processing Specialist, Service Coordinator, Customer Support Associate, Order Fulfilment Specialist, Sales Support Representative, Order Management Coordinator, Client Service Advisor, Customer Care Coordinator, Sales Order Specialist, Service Order Coordinator, Order Entry Specialist, Customer Service Coordinator, Order Processing Coordinator, Service Desk Advisor will be considered for this role.
Apr 18, 2024
Full time
Job Title: Order Service Advisor Location: Chester Salary: Competitive Job Type: Permanent, Full Time Working Hours: Monday to Friday 8.30am - 4.30pm Widex is one of the world's leading manufacturers of hearing aids. Our mission is to provide the best hearing aids and the best customer services. We enable people to connect and communicate easily by developing the most advanced and user-friendly hearing aid technology. Widex is a family-owned company founded in Denmark in 1956. Widex hearing aids are sold in more than 100 countries, and the company employs over 4,000 people worldwide. About the Role: The purpose of this role is to support the operations function by handling new orders, repairs, and credit returns. We must ensure they are processed efficiently and correctly providing excellent customer service through correct order placement, processing and dispatching of all hearing aid and accessory orders. Key Responsibilities: To be responsible for creating and processing Widex new orders and repairs ensuring industry leading quality through efficiency and attention to detail, ready for shipping for Widex UK and Ireland, part of the WS Audiology Group Creating sales orders and return orders and identifying the correct order process route Checking all order data is entered correctly Liaising with all internal teams for any order queries Receiving stock for local warehousing Picking stock from the Warehouse to fulfil repair orders Completing hearing aid programming Receiving and sorting orders from the European Manufacturing and Distribution Center based in Poland ensuring the finished goods match the sales orders Any other duties compatible with the requirements of the post subject to the direction of the Management About You: Previous work experience in an Operations/Logistics environment desirable Previous experience of service and repair processes beneficial Self-motivated and self-quality managed essential Exceptionally high level of attention to detail essential Strong IT literacy skills: Microsoft packages from Office to ERP systems including CRM. Excellent interpersonal skills with all internal and external customers Benefits: Competitive salary dependent on experience Annual company bonus approximately 10% of annual salary Generous pension scheme - up to 10% matched contribution 26 days holiday plus bank holidays Above average Life Assurance Free Parking Enhanced Employee Assistance Programme This position is required to be office based due to the requirements of the role and interaction with the wider team Please click on the APPLY button to send your CV and Cover letter for this role. Candidates with experience of; Customer Service Representative, Order Processing Specialist, Service Coordinator, Customer Support Associate, Order Fulfilment Specialist, Sales Support Representative, Order Management Coordinator, Client Service Advisor, Customer Care Coordinator, Sales Order Specialist, Service Order Coordinator, Order Entry Specialist, Customer Service Coordinator, Order Processing Coordinator, Service Desk Advisor will be considered for this role.
We have an exciting opportunity for an experienced Information Security Architect (Global Grade 13) to join a growing team at Elexon in implementing our new Foundation Architecture strategy. You will work closely with senior stakeholders and cross-functional product teams to successfully execute an in-flight digital transformation initiative. You will need to be familiar with working in a fast-paced agile environment, and have experience working with system integrator teams, based across multiple geographies and in different organizations. This role offers the opportunity to use a wide range of skills to deliver an advanced cloud based technical solution with modern architecture patterns and technologies. You will need to translate business requirements into technical solutions, and effectively communicate with product teams on your design. A key part of your role will be leading engineering teams to ensure conformation to your design, and governance through a well-formulated process. The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement. Responsibilities: Design and govern the implementation of enterprise-class security systems for a hybrid cloud environment involving Microsoft Azure, Salesforce, Oracle Cloud & Private Data Centre(s). Drive the information security conversation and assist Elexon by providing deployment guidance, supporting development of our cloud adoption model, and providing appropriate recommendations to overcome blockers. Define principles and requirements for Elexon's Information Security architecture and ensure that all solutions adhere to them. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements. Create solutions and management plans that balance business requirements with information and cyber security requirements. Review security design artefacts as well as operational reports and security threats - lead the implementation of mitigation steps with the help of respective system integration partners. Define and align standards, frameworks and security policies with overall business and technology strategy. Identify and communicate current and emerging security threats. Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights. Define data platform capabilities and features that align to current and future business operating models and maturity. Quality review solution providers high and low level solution designs ensuring they align to the data architecture and policies. Architecture Expertise: Minimum of 8 years working as an Information Security Architect. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Experience with security architecture and security by design for hybrid cloud environments, specifically, Microsoft Azure, Salesforce, Aquasec, OKTA. Experience in determining business requirements and developing security solution design, both technical and process oriented. Experience on translating requirements for fellow architects enabling them to successfully implement the design in secure and robust fashion. Experience in technical governance, performing reviews of the security artefacts from technical teams and working collaboratively to help them fill in the identified gaps. Experience performing Technical Design Authority (TDA) roles Experience in assessment, risk management, and governance for secure infrastructure and services. Experience collaborating with Project Managers, Engagement Managers, and consultants in order to understand customer needs then designing secure, "fit for purpose" business and technical solutions. Good understanding of ISO 27001 and previous experience implementing it into an organisation. Technical Expertise: Experience in security architecture and security by design for cloud native solutions, leveraging containers, microservices, APIs, PaaS capabilities of Azure, variety of data storage technologies, identity & access management suites etc. Experience in the following security toolset and technologies: Azure Security Centre / Defender for Cloud Azure Kubernetes (AKS) Container Security Solutions like Aquasec Identity and Access Management (IAM) Solutions like OKTA, Active Directory Azure Storage Service Encryption Azure Key Vault Azure AD Connect Azure Site Recovery Azure Traffic Manager and Multi Region Deployments Azure Policies and Resource Locks Static Code Analysis with Sonarcloud and for Security Vulnerabilities like Checkmarx Salesforce Shield Fortigate & Fortimanager Penetration Testing (Pen Test) In return, Elexon provides £100,000 28 days annual holiday + Bank Holidays Discretionary annual bonus scheme Life assurance Pension Private medical (Bupa) Private dental (Cigna) At Elexon, our employee wellbeing is particularly important to us, which is why we are proud to provide: Hybrid working available Nuffiled Health check Employee Assistance Programme Eye care voucher scheme Subsidised gym membership Cycle to Work Scheme Buying & selling holiday scheme Computing scheme CSR days Season ticket loan We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, MHFA network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too! At Elexon, we want to: Provide true equality of opportunity Attract and retain diverse talent Listen to all voices Be representative of the communities we work in Be a roles model for Diversity and Inclusion in the industry Elexon together, embracing differences, listening to all voices.
Apr 18, 2024
Full time
We have an exciting opportunity for an experienced Information Security Architect (Global Grade 13) to join a growing team at Elexon in implementing our new Foundation Architecture strategy. You will work closely with senior stakeholders and cross-functional product teams to successfully execute an in-flight digital transformation initiative. You will need to be familiar with working in a fast-paced agile environment, and have experience working with system integrator teams, based across multiple geographies and in different organizations. This role offers the opportunity to use a wide range of skills to deliver an advanced cloud based technical solution with modern architecture patterns and technologies. You will need to translate business requirements into technical solutions, and effectively communicate with product teams on your design. A key part of your role will be leading engineering teams to ensure conformation to your design, and governance through a well-formulated process. The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement. Responsibilities: Design and govern the implementation of enterprise-class security systems for a hybrid cloud environment involving Microsoft Azure, Salesforce, Oracle Cloud & Private Data Centre(s). Drive the information security conversation and assist Elexon by providing deployment guidance, supporting development of our cloud adoption model, and providing appropriate recommendations to overcome blockers. Define principles and requirements for Elexon's Information Security architecture and ensure that all solutions adhere to them. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements. Create solutions and management plans that balance business requirements with information and cyber security requirements. Review security design artefacts as well as operational reports and security threats - lead the implementation of mitigation steps with the help of respective system integration partners. Define and align standards, frameworks and security policies with overall business and technology strategy. Identify and communicate current and emerging security threats. Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights. Define data platform capabilities and features that align to current and future business operating models and maturity. Quality review solution providers high and low level solution designs ensuring they align to the data architecture and policies. Architecture Expertise: Minimum of 8 years working as an Information Security Architect. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Experience with security architecture and security by design for hybrid cloud environments, specifically, Microsoft Azure, Salesforce, Aquasec, OKTA. Experience in determining business requirements and developing security solution design, both technical and process oriented. Experience on translating requirements for fellow architects enabling them to successfully implement the design in secure and robust fashion. Experience in technical governance, performing reviews of the security artefacts from technical teams and working collaboratively to help them fill in the identified gaps. Experience performing Technical Design Authority (TDA) roles Experience in assessment, risk management, and governance for secure infrastructure and services. Experience collaborating with Project Managers, Engagement Managers, and consultants in order to understand customer needs then designing secure, "fit for purpose" business and technical solutions. Good understanding of ISO 27001 and previous experience implementing it into an organisation. Technical Expertise: Experience in security architecture and security by design for cloud native solutions, leveraging containers, microservices, APIs, PaaS capabilities of Azure, variety of data storage technologies, identity & access management suites etc. Experience in the following security toolset and technologies: Azure Security Centre / Defender for Cloud Azure Kubernetes (AKS) Container Security Solutions like Aquasec Identity and Access Management (IAM) Solutions like OKTA, Active Directory Azure Storage Service Encryption Azure Key Vault Azure AD Connect Azure Site Recovery Azure Traffic Manager and Multi Region Deployments Azure Policies and Resource Locks Static Code Analysis with Sonarcloud and for Security Vulnerabilities like Checkmarx Salesforce Shield Fortigate & Fortimanager Penetration Testing (Pen Test) In return, Elexon provides £100,000 28 days annual holiday + Bank Holidays Discretionary annual bonus scheme Life assurance Pension Private medical (Bupa) Private dental (Cigna) At Elexon, our employee wellbeing is particularly important to us, which is why we are proud to provide: Hybrid working available Nuffiled Health check Employee Assistance Programme Eye care voucher scheme Subsidised gym membership Cycle to Work Scheme Buying & selling holiday scheme Computing scheme CSR days Season ticket loan We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, MHFA network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too! At Elexon, we want to: Provide true equality of opportunity Attract and retain diverse talent Listen to all voices Be representative of the communities we work in Be a roles model for Diversity and Inclusion in the industry Elexon together, embracing differences, listening to all voices.
The role of a Progression coach is to identify and develop strategic relationships with regional/key employer partners and organisations and establish and grow a pipeline of sustainable employment opportunities within the region, for learners, with clear pathways for, further, in-work progression opportunities.Focussing on growth employment sectors to identify new opportunities and ensure we understand and can adapt to changing market demands.Working in a collaborative manner with both external partners and internal colleagues/stakeholders to support a AEB customers in to sustainable employment opportunities. Salary £25,800 - £30,900 DOE. Identify, engage and account manage employer relationships for Maximus to become a recruitment partner and training provider of choice Provide Information Advice and Guidance to learners to support employment opportunities Undertake training needs analysis with employers to support upskilling of workforce and coordinate the training requirements identified Provide coaching and mentoring via delivery of workshops to develop employability skills in preparation for learners attending interview for employment opportunities Track and record progression outcomes to achieve targets Adhere to contract and Maximus compliance requirements Work with the Operations Manager and Referral Co-ordinators to engage and support the regional partner organisations, in the development of programmes to meet the priority sectors of delivery. Qualifications & Experience Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths Coaching / Assessing / Teaching qualification minimum level 3 Previous experience in skills, employability or a related Service industry Experience of forging strong relationships with Internal & External Stakeholders A track record of engaging and supporting employers face-to-face and remotely Proven experience in an engagement role Including 'relationship selling' - dealing with Small, Medium to Large Enterprises Proven success in achievement of targets in a high-performance culture Proven track record in exceeding stretching sales/performance targets. Desirable Strong account management/client development skills Microsoft office & internet-based applications - intermediate level. Individual Competencies Clear communicator, good listening skills and a persuasive style; plus an excellent telephone manner Ability to plan, organise, manage priorities and own workload Performance and delivery focused Strong presentation and delivery skills Enjoys working on their own and as part of a team High degree of accuracy and attention to detail Able to meet and exceed targets for sustainable employment and progression outcomes Values and supports continuing professional development Resilience and resourcefulness. Desirable Knowledge to explain how recruitment processes work, and challenge preconceptions in this area Strong negotiation skills demonstrated ability to influence senior stakeholders Direct selling skills, cold calling, lead generation. Key Business Priorities Internal Work as a key member of the team Continuous contact and relations with all operational colleagues Contact at times with representatives within other MAXIMUS operating divisions Contacts with central teams to support areas such as Business Development. External Employers, agencies and other stakeholders e.g LAs, DWP/JCP, NCS etc. Commissioner contact, if required, to support operations (eg; DWP, Local Government, WMCA etc.) at operational level. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 17, 2024
Full time
The role of a Progression coach is to identify and develop strategic relationships with regional/key employer partners and organisations and establish and grow a pipeline of sustainable employment opportunities within the region, for learners, with clear pathways for, further, in-work progression opportunities.Focussing on growth employment sectors to identify new opportunities and ensure we understand and can adapt to changing market demands.Working in a collaborative manner with both external partners and internal colleagues/stakeholders to support a AEB customers in to sustainable employment opportunities. Salary £25,800 - £30,900 DOE. Identify, engage and account manage employer relationships for Maximus to become a recruitment partner and training provider of choice Provide Information Advice and Guidance to learners to support employment opportunities Undertake training needs analysis with employers to support upskilling of workforce and coordinate the training requirements identified Provide coaching and mentoring via delivery of workshops to develop employability skills in preparation for learners attending interview for employment opportunities Track and record progression outcomes to achieve targets Adhere to contract and Maximus compliance requirements Work with the Operations Manager and Referral Co-ordinators to engage and support the regional partner organisations, in the development of programmes to meet the priority sectors of delivery. Qualifications & Experience Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths Coaching / Assessing / Teaching qualification minimum level 3 Previous experience in skills, employability or a related Service industry Experience of forging strong relationships with Internal & External Stakeholders A track record of engaging and supporting employers face-to-face and remotely Proven experience in an engagement role Including 'relationship selling' - dealing with Small, Medium to Large Enterprises Proven success in achievement of targets in a high-performance culture Proven track record in exceeding stretching sales/performance targets. Desirable Strong account management/client development skills Microsoft office & internet-based applications - intermediate level. Individual Competencies Clear communicator, good listening skills and a persuasive style; plus an excellent telephone manner Ability to plan, organise, manage priorities and own workload Performance and delivery focused Strong presentation and delivery skills Enjoys working on their own and as part of a team High degree of accuracy and attention to detail Able to meet and exceed targets for sustainable employment and progression outcomes Values and supports continuing professional development Resilience and resourcefulness. Desirable Knowledge to explain how recruitment processes work, and challenge preconceptions in this area Strong negotiation skills demonstrated ability to influence senior stakeholders Direct selling skills, cold calling, lead generation. Key Business Priorities Internal Work as a key member of the team Continuous contact and relations with all operational colleagues Contact at times with representatives within other MAXIMUS operating divisions Contacts with central teams to support areas such as Business Development. External Employers, agencies and other stakeholders e.g LAs, DWP/JCP, NCS etc. Commissioner contact, if required, to support operations (eg; DWP, Local Government, WMCA etc.) at operational level. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Trident Search has an awesome opportunity with one of the fastest growing cyber security start-ups in Europe who have recently raised series-A funding and are continuing to grow. As an early addition to this rapidly growing go-to-market team, you will play a pivotal role as this vendor looks to grow their channel partnerships across the EMEA region. We are looking for someone with experience in helping a cyber security start-up build their channel before. As Channel Lead, you will play a critical role in accelerating the Go-to-Market motion and transforming the company into being channel-first. Working in a fast-paced, high-growth environment you will be building a repeatable sales model with MSSPs, VARs and consultancies to help distribute our client's unique technology to the whole of EMEA. The Role: Develop and implement a comprehensive channel strategy aligned with the company's overall sales and marketing objectives. Identify,recruit,and onboard new high-calibre channel partners across diverse segments and regions. Cultivate and manage deep relationships with existing partners,providing ongoing support,training,and enablement programs. Collaborate with internal teams (marketing,product,technical support) to develop partner-specific initiatives and resources. Drive partner-sourced pipeline generation and lead qualification,working closely with partners to close deals and achieve mutually beneficial goals. Analyse partner performance and identify areas for improvement,implementing strategies to optimize program effectiveness. Stay current on industry trends and competitor landscape,ensuring partners have the knowledge and tools to effectively differentiate and sell our solutions. Lead and motivate a team of channel sales representatives (optional,depending on team structure). The Person: Proven success in building and managing successful channel partnerships,achieving or exceeding revenue targets through partner collaborations. Strong understanding of the cybersecurity vendor landscape,partner types,and channel program best practices. Excellent communication,presentation,and interpersonal skills,with the ability to build trust and rapport with diverse stakeholders. Leadership abilities to motivate and guide a team,set clear goals,and hold partners accountable for performance. Deep analytical and problem-solving skills,with the ability to identify and troubleshoot channel program challenges. Proficiency in CRM systems and other relevant sales and marketing tools.
Apr 17, 2024
Full time
Trident Search has an awesome opportunity with one of the fastest growing cyber security start-ups in Europe who have recently raised series-A funding and are continuing to grow. As an early addition to this rapidly growing go-to-market team, you will play a pivotal role as this vendor looks to grow their channel partnerships across the EMEA region. We are looking for someone with experience in helping a cyber security start-up build their channel before. As Channel Lead, you will play a critical role in accelerating the Go-to-Market motion and transforming the company into being channel-first. Working in a fast-paced, high-growth environment you will be building a repeatable sales model with MSSPs, VARs and consultancies to help distribute our client's unique technology to the whole of EMEA. The Role: Develop and implement a comprehensive channel strategy aligned with the company's overall sales and marketing objectives. Identify,recruit,and onboard new high-calibre channel partners across diverse segments and regions. Cultivate and manage deep relationships with existing partners,providing ongoing support,training,and enablement programs. Collaborate with internal teams (marketing,product,technical support) to develop partner-specific initiatives and resources. Drive partner-sourced pipeline generation and lead qualification,working closely with partners to close deals and achieve mutually beneficial goals. Analyse partner performance and identify areas for improvement,implementing strategies to optimize program effectiveness. Stay current on industry trends and competitor landscape,ensuring partners have the knowledge and tools to effectively differentiate and sell our solutions. Lead and motivate a team of channel sales representatives (optional,depending on team structure). The Person: Proven success in building and managing successful channel partnerships,achieving or exceeding revenue targets through partner collaborations. Strong understanding of the cybersecurity vendor landscape,partner types,and channel program best practices. Excellent communication,presentation,and interpersonal skills,with the ability to build trust and rapport with diverse stakeholders. Leadership abilities to motivate and guide a team,set clear goals,and hold partners accountable for performance. Deep analytical and problem-solving skills,with the ability to identify and troubleshoot channel program challenges. Proficiency in CRM systems and other relevant sales and marketing tools.
Inside Sales Representative - BDM As a forward-thinking Sales and Digital Marketing agency, once probation if passed, you ll have flex to work from home a day or two a week if you choose to do so. As a technologically advanced organisation, we ve invested significantly in ensuring our approach to sales is as forward thinking as it can be with technology at the heart of all we do. Utilising Artificial Intelligence (A.I.) and Machine Learning (M.L.) the data utilised is built specifically for each customer s target market holding us as true innovators within the Sales Outsourcing sector. Working on behalf of a specific client, you can be responsible for anything from fully qualified lead generation through to a complete sales cycle but in whatever capacity, quality is the key so you must have excellent attention to detail where the highest quality of work is produced. Quality over quantity again sets us apart from our competition so you are encouraged to research your prospects, utilise social media and the company's entire technology stack to make best use of the high-quality AI/ML produced data as outlined in the responsibilities below, leading to high quality telephone conversations With the above in mind, you will be comfortable in utilising various platforms and technologies. Finally, you will also represent your specific client, holding update meetings to ensure you re fully abreast of their business and wider marketplace. Main tasks and responsibilities: Using Social Selling to: Share the appropriate client content Build your network with appropriate client prospects Engage with these prospects via direct message, video, and phone Email Cadencing: Use the Lead Management System to dispatch automated emails at the right time to the right prospects Video: Use personalized 121 video to enhance the prospecting process: To deliver the client proposition in an engaging and personalized manner To engage with newly connected prospects on LinkedIn OR using email addresses To nurture existing prospects to the next stage of the prospecting pipeline Phone: Use the phone to engage with prospects 121, capture bespoke intelligence, deliver the client proposition, and generate a lead / sale outcome. Account Management Insight capture/story telling: Critical to the strategic development of client programmes is the capturing of key client intelligence and the story telling (with the Management team) of how the client s proposition is being received and how the programme/pipeline is developing. Pre-requisites: Previous selling skills A previous B2B role would be advantageous Positivity and confidence are natural traits You will be a passionate learner with a thirst to progress Strong Social Media presence (LinkedIn) Excellent communication skills both written and verbal Presentation skills (and being Video Ready) Negotiation and influencing skills PC literate + tech savvy Self-Development Proactively pursue self-development opportunities within the Business and Group Assume joint responsibility with the leadership team for regularly reviewing performance and personal development Discuss career aspirations and agree personal development plan with the leadership team Further info: £22-£28k Basic Salary (depending upon experience) +£3k-12k OTE + Bens Our group is growing at a healthy rate so career opportunities are excellent Operational office 1 min walk from Horsforth train station (LS18). 9 mins from Leeds Central
Apr 17, 2024
Full time
Inside Sales Representative - BDM As a forward-thinking Sales and Digital Marketing agency, once probation if passed, you ll have flex to work from home a day or two a week if you choose to do so. As a technologically advanced organisation, we ve invested significantly in ensuring our approach to sales is as forward thinking as it can be with technology at the heart of all we do. Utilising Artificial Intelligence (A.I.) and Machine Learning (M.L.) the data utilised is built specifically for each customer s target market holding us as true innovators within the Sales Outsourcing sector. Working on behalf of a specific client, you can be responsible for anything from fully qualified lead generation through to a complete sales cycle but in whatever capacity, quality is the key so you must have excellent attention to detail where the highest quality of work is produced. Quality over quantity again sets us apart from our competition so you are encouraged to research your prospects, utilise social media and the company's entire technology stack to make best use of the high-quality AI/ML produced data as outlined in the responsibilities below, leading to high quality telephone conversations With the above in mind, you will be comfortable in utilising various platforms and technologies. Finally, you will also represent your specific client, holding update meetings to ensure you re fully abreast of their business and wider marketplace. Main tasks and responsibilities: Using Social Selling to: Share the appropriate client content Build your network with appropriate client prospects Engage with these prospects via direct message, video, and phone Email Cadencing: Use the Lead Management System to dispatch automated emails at the right time to the right prospects Video: Use personalized 121 video to enhance the prospecting process: To deliver the client proposition in an engaging and personalized manner To engage with newly connected prospects on LinkedIn OR using email addresses To nurture existing prospects to the next stage of the prospecting pipeline Phone: Use the phone to engage with prospects 121, capture bespoke intelligence, deliver the client proposition, and generate a lead / sale outcome. Account Management Insight capture/story telling: Critical to the strategic development of client programmes is the capturing of key client intelligence and the story telling (with the Management team) of how the client s proposition is being received and how the programme/pipeline is developing. Pre-requisites: Previous selling skills A previous B2B role would be advantageous Positivity and confidence are natural traits You will be a passionate learner with a thirst to progress Strong Social Media presence (LinkedIn) Excellent communication skills both written and verbal Presentation skills (and being Video Ready) Negotiation and influencing skills PC literate + tech savvy Self-Development Proactively pursue self-development opportunities within the Business and Group Assume joint responsibility with the leadership team for regularly reviewing performance and personal development Discuss career aspirations and agree personal development plan with the leadership team Further info: £22-£28k Basic Salary (depending upon experience) +£3k-12k OTE + Bens Our group is growing at a healthy rate so career opportunities are excellent Operational office 1 min walk from Horsforth train station (LS18). 9 mins from Leeds Central
Job Title : SEO Content Writer (Fixed Term - Maternity Cover) Location : Marden / Home Salary : £26,000 - £36,000 Competitive annual salary (experience dependent) and discretionary project-related bonus Job type : Full-time / Contract, Monday to Friday (min of 8 hours a day, maximum 40 hours per week) between 8.00am and 5.30pm. About the role: This is a temporary position within Burtons Medical Equipment Ltd., primarily developing, curating and reviewing Editorial content for marketing activities. Working closely with the Head of Marketing & E-Commerce, and a team of Marketing professionals the Content Writer will deliver both digital and traditional marketing through various written content, according to project briefs and in line with the overarching marketing strategy. Strong on and offline SEO knowledge is advantageous for this role, with the successful applicant playing a key role in creating compelling, optimised web content across our company website, as well as optimising existing content Content to be created will range from promotional marketing material for products to articles to be published in the regular Burtons magazine 'Insight'. Using the wider Burtons expertise and outside sources to research topics, create style guides for the company's content, and writing content that helps drive conversions based on the organization's goals. Industry experience is preferred but not required, however, a strong portfolio will be required to be submitted during the application process. On occasion, the role may also include some supporting work for the wider Burtons Group, including but not limited to the following brands: Burtons Aquatics; Burtons Grooming; Burtons Vehicle Systems. This is a great opportunity to develop and refine our brand in a kind and caring animal-focused market and be a part of a fast-growing marketing department. Reporting directly to the Head of Marketing & E-Commerce. Responsibilities: Write clear, distinctive copy for web, print, email, and social media, using the Burtons brand voice. Interpret marketing campaign briefs to understand project requirements. Plan, research and create relevant marketing copy and other marketing collateral for launching new and existing products. Collaborate with Burtons product experts, and the sales team, to create engaging, informative product descriptions. Gather and use industry research to ensure content is delivered in a relevant way for the reader, improving SEO along the way, helping the Burtons products to stand out amongst competitors. Conduct high-quality customer interviews and use them to deliver engaging customer testimonials and stories for our bi-annual magazine and website blog. Collaborate with company-wide employees to write clear, informative buyer guides for customers considering one of our products. This will include but is not limited to: Clinical Teams, Sales Representatives, Service Engineers, and Product Designers. Edit and proofread copy for other team members, including but not limited to: Social Media content, videos, graphics, and emails. Use SEO principles to maximise the copy's reach Qualification and Skills: Excellent writing, editing and proofreading skills Exceptional grammar, punctuation and spelling The ability to transform facts and figures into content that captures our reader's attention Strong research and content-gathering skills A creative mind Collaborative spirit, happy to talk to and build relationships with company-wide employees Excellent time-management and organisational skills The ability to work to tight deadlines Ability to work independently and with a team Strong SEO knowledge and experience in content creation, including on and off-page SEO principles. Desirable but not essential: Degree in Journalism, English, Marketing, Communications, or a related field Proven experience as a copywriter or in a similar role Experience with SEO Experience with HTML Clinical background within the Veterinary industry Pay and benefits: Competitive annual salary (experience dependant) Discretionary project-related bonus 3:2 homeworking balance available Fixed term contract, 40 hours per week, Monday to Friday Countryside-based head office, within walking distance of mainline train station On-site car parking 33 holiday days per year (inc. bank holidays) Access to in-house photo and video studio External training budget available Take the next step in your career by applying today. Candidates with experience of; Marketing Analyst, Digital Marketing Analyst, Marketing Insights Specialist, Marketing Analytics Specialist, Marketing Insights Executive, Website Editor, Website Content Managing, Digital Marketing, Marketing Executive, Online Marketing Executive, Digital Marketing Executive, Marketing Campaign Executive, Marketing Coordinator, Digital Marketing Coordinator, Content Manager may also be considered for this role.
Apr 17, 2024
Full time
Job Title : SEO Content Writer (Fixed Term - Maternity Cover) Location : Marden / Home Salary : £26,000 - £36,000 Competitive annual salary (experience dependent) and discretionary project-related bonus Job type : Full-time / Contract, Monday to Friday (min of 8 hours a day, maximum 40 hours per week) between 8.00am and 5.30pm. About the role: This is a temporary position within Burtons Medical Equipment Ltd., primarily developing, curating and reviewing Editorial content for marketing activities. Working closely with the Head of Marketing & E-Commerce, and a team of Marketing professionals the Content Writer will deliver both digital and traditional marketing through various written content, according to project briefs and in line with the overarching marketing strategy. Strong on and offline SEO knowledge is advantageous for this role, with the successful applicant playing a key role in creating compelling, optimised web content across our company website, as well as optimising existing content Content to be created will range from promotional marketing material for products to articles to be published in the regular Burtons magazine 'Insight'. Using the wider Burtons expertise and outside sources to research topics, create style guides for the company's content, and writing content that helps drive conversions based on the organization's goals. Industry experience is preferred but not required, however, a strong portfolio will be required to be submitted during the application process. On occasion, the role may also include some supporting work for the wider Burtons Group, including but not limited to the following brands: Burtons Aquatics; Burtons Grooming; Burtons Vehicle Systems. This is a great opportunity to develop and refine our brand in a kind and caring animal-focused market and be a part of a fast-growing marketing department. Reporting directly to the Head of Marketing & E-Commerce. Responsibilities: Write clear, distinctive copy for web, print, email, and social media, using the Burtons brand voice. Interpret marketing campaign briefs to understand project requirements. Plan, research and create relevant marketing copy and other marketing collateral for launching new and existing products. Collaborate with Burtons product experts, and the sales team, to create engaging, informative product descriptions. Gather and use industry research to ensure content is delivered in a relevant way for the reader, improving SEO along the way, helping the Burtons products to stand out amongst competitors. Conduct high-quality customer interviews and use them to deliver engaging customer testimonials and stories for our bi-annual magazine and website blog. Collaborate with company-wide employees to write clear, informative buyer guides for customers considering one of our products. This will include but is not limited to: Clinical Teams, Sales Representatives, Service Engineers, and Product Designers. Edit and proofread copy for other team members, including but not limited to: Social Media content, videos, graphics, and emails. Use SEO principles to maximise the copy's reach Qualification and Skills: Excellent writing, editing and proofreading skills Exceptional grammar, punctuation and spelling The ability to transform facts and figures into content that captures our reader's attention Strong research and content-gathering skills A creative mind Collaborative spirit, happy to talk to and build relationships with company-wide employees Excellent time-management and organisational skills The ability to work to tight deadlines Ability to work independently and with a team Strong SEO knowledge and experience in content creation, including on and off-page SEO principles. Desirable but not essential: Degree in Journalism, English, Marketing, Communications, or a related field Proven experience as a copywriter or in a similar role Experience with SEO Experience with HTML Clinical background within the Veterinary industry Pay and benefits: Competitive annual salary (experience dependant) Discretionary project-related bonus 3:2 homeworking balance available Fixed term contract, 40 hours per week, Monday to Friday Countryside-based head office, within walking distance of mainline train station On-site car parking 33 holiday days per year (inc. bank holidays) Access to in-house photo and video studio External training budget available Take the next step in your career by applying today. Candidates with experience of; Marketing Analyst, Digital Marketing Analyst, Marketing Insights Specialist, Marketing Analytics Specialist, Marketing Insights Executive, Website Editor, Website Content Managing, Digital Marketing, Marketing Executive, Online Marketing Executive, Digital Marketing Executive, Marketing Campaign Executive, Marketing Coordinator, Digital Marketing Coordinator, Content Manager may also be considered for this role.
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. Reporting directly to the Regional Sales Manager, the Area Sales Representative (ASR) will be responsible for maximising Plant & Tool click apply for full job details
Apr 17, 2024
Full time
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. Reporting directly to the Regional Sales Manager, the Area Sales Representative (ASR) will be responsible for maximising Plant & Tool click apply for full job details
Anderson Recruitment Ltd
Gloucester, Gloucestershire
Customer Order Administrator - Hybrid Working! Brand new permanent opportunity to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. Our client based in Quedgeley, Gloucester, who export their products across Europe, Africa, and the Americas, are currently recruiting for a Customer Order Administrator to join the team. Reporting directly to the Customer Service Manager, you will be responsible for the management of the Domestic & Export customer accounts whilst providing support to Sales Representatives / distributors and co ordinating with internal departments such as purchasing, accounts and distribution. This role is a fantastic opportunity for someone who wants to excel both the growth of the company and your career by joining an established business experiencing rapid growth and development. Whilst previous office experience is preferred our client is happy to consider candidates who are looking for that step into the office environment, maybe from a retail/hospitality/catering background. Essentially you will be keen to learn with the ability to pick things up quickly. What's in it for you? - Working within a friendly and social team that enjoy team events such a bowling and bottomless brunch. - Hybrid working (2 days per week from home) - Company funded Summer BBQ's and Christmas Party. - 23 days holiday (3 days to be kept for Christmas shut down) + bank holidays. - You'll get to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. - Company pensions. - Free parking. Responsibilities: - Process all forms of customer orders. - Respond to customer and internal information requests via phone, email, fax and letter in a timely manner. - Provide creative assistance and advice to customers, using product knowledge excellence. - Provide support and assistance to Domestic Sales teams & international distributors. - Manage and deal with customer order delays and complaints. - Ensure all customer information is kept up to date and stored in line with company policies. - Any other tasks given to you by the management team. Candidate Attributes: - A professional, pro-active and can-do attitude. - A quick learner, able to problem solve quickly and take ownership comfortably. - Excellent oral and written communication skills. - Great attention to detail. Hours - Monday - Friday - 8.45am - 5pm. 2 days per week working from home on offer following probation. Salary - Up to £25,000 per annum, depending on experience.
Apr 17, 2024
Full time
Customer Order Administrator - Hybrid Working! Brand new permanent opportunity to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. Our client based in Quedgeley, Gloucester, who export their products across Europe, Africa, and the Americas, are currently recruiting for a Customer Order Administrator to join the team. Reporting directly to the Customer Service Manager, you will be responsible for the management of the Domestic & Export customer accounts whilst providing support to Sales Representatives / distributors and co ordinating with internal departments such as purchasing, accounts and distribution. This role is a fantastic opportunity for someone who wants to excel both the growth of the company and your career by joining an established business experiencing rapid growth and development. Whilst previous office experience is preferred our client is happy to consider candidates who are looking for that step into the office environment, maybe from a retail/hospitality/catering background. Essentially you will be keen to learn with the ability to pick things up quickly. What's in it for you? - Working within a friendly and social team that enjoy team events such a bowling and bottomless brunch. - Hybrid working (2 days per week from home) - Company funded Summer BBQ's and Christmas Party. - 23 days holiday (3 days to be kept for Christmas shut down) + bank holidays. - You'll get to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career. - Company pensions. - Free parking. Responsibilities: - Process all forms of customer orders. - Respond to customer and internal information requests via phone, email, fax and letter in a timely manner. - Provide creative assistance and advice to customers, using product knowledge excellence. - Provide support and assistance to Domestic Sales teams & international distributors. - Manage and deal with customer order delays and complaints. - Ensure all customer information is kept up to date and stored in line with company policies. - Any other tasks given to you by the management team. Candidate Attributes: - A professional, pro-active and can-do attitude. - A quick learner, able to problem solve quickly and take ownership comfortably. - Excellent oral and written communication skills. - Great attention to detail. Hours - Monday - Friday - 8.45am - 5pm. 2 days per week working from home on offer following probation. Salary - Up to £25,000 per annum, depending on experience.
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 17, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: 30,000 - 40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of 30,000 - 40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Location Covering the South East of the UK Salary - £50,000 - £64,000 per annum, attractive bonus and Company car or Car allowance. Working Hours Monday Friday 37.5 hours per week. Please note this role is working for a Global Distribution Company and does require Business Development Management experience. The Business Development Manager manages research, analysis, and development of new business opportunities. This position is responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. The Manager will analyse and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry. Responsibilities: Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability. Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers. Oversees development and research activities to build on the Company s strengths, identifies potential new markets and business opportunities and increases market share. Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate representatives. Calls on existing or prospective customers within framework of business development call program. Represents our client in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business. Conducts roll out meetings at new, key, and global account customer locations. Leads, develops, and nurtures local implementation teams (LIT). Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs. Creates and implements account business development activities including product gap identification, account discovery process, and engagement. Conducts internal and customer training sessions on account and customer processes. Serves as liaison between key suppliers, marketing services, and location operations. Qualifications: High School Degree or Equivalent required; Bachelor s Degree preferred. 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management Knowledge of industry including suppliers, customers, and competitors. Strong verbal and written communication skills. Strong business analysis, financial modelling and negotiation skills. Ability to initiate and develop relationships with key decision makers inside and outside company. Ability to spot new business opportunities and quickly evaluate opportunities. Ability to analyse financial and operational data, statements and projections. Ability to identify and cultivate external resources. Ability to establish relationships of trust. Ability to learn complex technical information quickly. Ability to work in fast-paced environment and simultaneously manage several projects. Ability to travel up to 50% - 75% If interested, APPLY NOW! Alternatively, please send a copy of your CV to (url removed)
Apr 16, 2024
Full time
Location Covering the South East of the UK Salary - £50,000 - £64,000 per annum, attractive bonus and Company car or Car allowance. Working Hours Monday Friday 37.5 hours per week. Please note this role is working for a Global Distribution Company and does require Business Development Management experience. The Business Development Manager manages research, analysis, and development of new business opportunities. This position is responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. The Manager will analyse and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry. Responsibilities: Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability. Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers. Oversees development and research activities to build on the Company s strengths, identifies potential new markets and business opportunities and increases market share. Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate representatives. Calls on existing or prospective customers within framework of business development call program. Represents our client in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business. Conducts roll out meetings at new, key, and global account customer locations. Leads, develops, and nurtures local implementation teams (LIT). Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs. Creates and implements account business development activities including product gap identification, account discovery process, and engagement. Conducts internal and customer training sessions on account and customer processes. Serves as liaison between key suppliers, marketing services, and location operations. Qualifications: High School Degree or Equivalent required; Bachelor s Degree preferred. 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management Knowledge of industry including suppliers, customers, and competitors. Strong verbal and written communication skills. Strong business analysis, financial modelling and negotiation skills. Ability to initiate and develop relationships with key decision makers inside and outside company. Ability to spot new business opportunities and quickly evaluate opportunities. Ability to analyse financial and operational data, statements and projections. Ability to identify and cultivate external resources. Ability to establish relationships of trust. Ability to learn complex technical information quickly. Ability to work in fast-paced environment and simultaneously manage several projects. Ability to travel up to 50% - 75% If interested, APPLY NOW! Alternatively, please send a copy of your CV to (url removed)
Location Covering the South East of the UK Salary - £50,000 - £64,000 per annum, attractive bonus and Company car or Car allowance. Working Hours Monday Friday 37.5 hours per week. Please note this role is working for a Global Distribution Company and does require Business Development Management experience. The Business Development Manager manages research, analysis, and development of new business opportunities. This position is responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. The Manager will analyse and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry. Responsibilities: Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability. Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers. Oversees development and research activities to build on the Company s strengths, identifies potential new markets and business opportunities and increases market share. Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate representatives. Calls on existing or prospective customers within framework of business development call program. Represents our client in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business. Conducts roll out meetings at new, key, and global account customer locations. Leads, develops, and nurtures local implementation teams (LIT). Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs. Creates and implements account business development activities including product gap identification, account discovery process, and engagement. Conducts internal and customer training sessions on account and customer processes. Serves as liaison between key suppliers, marketing services, and location operations. Qualifications: High School Degree or Equivalent required; Bachelor s Degree preferred. 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management Knowledge of industry including suppliers, customers, and competitors. Strong verbal and written communication skills. Strong business analysis, financial modelling and negotiation skills. Ability to initiate and develop relationships with key decision makers inside and outside company. Ability to spot new business opportunities and quickly evaluate opportunities. Ability to analyse financial and operational data, statements and projections. Ability to identify and cultivate external resources. Ability to establish relationships of trust. Ability to learn complex technical information quickly. Ability to work in fast-paced environment and simultaneously manage several projects. Ability to travel up to 50% - 75% If interested, APPLY NOW! Alternatively, please send a copy of your CV to (url removed)
Apr 16, 2024
Full time
Location Covering the South East of the UK Salary - £50,000 - £64,000 per annum, attractive bonus and Company car or Car allowance. Working Hours Monday Friday 37.5 hours per week. Please note this role is working for a Global Distribution Company and does require Business Development Management experience. The Business Development Manager manages research, analysis, and development of new business opportunities. This position is responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. The Manager will analyse and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry. Responsibilities: Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability. Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers. Oversees development and research activities to build on the Company s strengths, identifies potential new markets and business opportunities and increases market share. Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate representatives. Calls on existing or prospective customers within framework of business development call program. Represents our client in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business. Conducts roll out meetings at new, key, and global account customer locations. Leads, develops, and nurtures local implementation teams (LIT). Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs. Creates and implements account business development activities including product gap identification, account discovery process, and engagement. Conducts internal and customer training sessions on account and customer processes. Serves as liaison between key suppliers, marketing services, and location operations. Qualifications: High School Degree or Equivalent required; Bachelor s Degree preferred. 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management Knowledge of industry including suppliers, customers, and competitors. Strong verbal and written communication skills. Strong business analysis, financial modelling and negotiation skills. Ability to initiate and develop relationships with key decision makers inside and outside company. Ability to spot new business opportunities and quickly evaluate opportunities. Ability to analyse financial and operational data, statements and projections. Ability to identify and cultivate external resources. Ability to establish relationships of trust. Ability to learn complex technical information quickly. Ability to work in fast-paced environment and simultaneously manage several projects. Ability to travel up to 50% - 75% If interested, APPLY NOW! Alternatively, please send a copy of your CV to (url removed)
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of £30,000 - £40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 16, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of £30,000 - £40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OVERVIEW The Business Development Director will work as a part of the global Sales Team and is responsible for generation of new leads, closing of new business and up-selling within the current client accounts. While often working on her/his own initiative, the role requires large degree of co-operation among all stakeholders involved in the sales cycle process. Some travelling will be necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES - Development of an effective understanding of the Company's business and services. - Promotion of Welocalize' s competitive value and expertise in the localization industry. - Researching and analyzing industries in order to identify new business opportunities. - Establishing and maintaining client relationships. - Working knowledge of our contact database, invoicing system, and project management software. - Working with the Program Directors, Enterprise Project Managers and/or Project Manager (PM) to create account plans, RFPs, SOWs, quotes and ensuring that administrative details are handled efficiently and effectively. - Working effectively as a team with operations to exceed client expectations. - Working in a global team defining the underlying value proposition and service offerings for your existing clients and new client targets. - In conjunction with your manager, taking responsibility and accountability for designated clients and projects. - Collaboration with your manager and global team to define internal and external expectations and align those to specific deliverables. - Attending and participating in weekly department meetings. - Identifying and resolving client concerns. - Participation in industry conferences to network, acquire industry education, build new leads and sustain current client relationships. - Generating profitable sales that meets territory objectives through meeting and/or exceeding established sales targets. - Cultivating and building strong business relationships with key decision makers. - Management of the complete sales cycle from prospecting through to closing. - Prospecting via phone, e-mail and other mediums; follow-up calls, emails. - Demonstrating and educating the value of the service to the buyer. - Obtaining and provision of territory information regarding market intelligence and penetration. - Accurate planning and reporting of all sales related metrics. - Generation of a qualified pipeline for new business and existing clients. - Completing of required sales reporting and ensures accurate 90-day, 60-day and 30-day forecast updated weekly. Main Requirements Required skills: Must have Sales Experience in the legal sector (e-discovery, litigation, and IP are the primary areas) and able to demonstrate success in a like industry and position or similar. Must have current experience working with a sales quota on a monthly / yearly basis. Sales experience in the Legal Services sector or in the Translation / Localization space. Must have an understanding and proven track record working with Salesforce or related CRM. Has track record of procuring leads on his or her own while "owning" the business. Has track record of finding, closing and maintaining business including new and existing accounts. Strong computer skills. Other relevant skills: Excellent written and verbal communication skills. Detail oriented. Positive attitude. Outstanding problem solving skills. Ability to work well with others and independently in a multi-cultural atmosphere. Educational Level Bachelor's degree (BA), or equivalent work experience.
Apr 16, 2024
Full time
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OVERVIEW The Business Development Director will work as a part of the global Sales Team and is responsible for generation of new leads, closing of new business and up-selling within the current client accounts. While often working on her/his own initiative, the role requires large degree of co-operation among all stakeholders involved in the sales cycle process. Some travelling will be necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES - Development of an effective understanding of the Company's business and services. - Promotion of Welocalize' s competitive value and expertise in the localization industry. - Researching and analyzing industries in order to identify new business opportunities. - Establishing and maintaining client relationships. - Working knowledge of our contact database, invoicing system, and project management software. - Working with the Program Directors, Enterprise Project Managers and/or Project Manager (PM) to create account plans, RFPs, SOWs, quotes and ensuring that administrative details are handled efficiently and effectively. - Working effectively as a team with operations to exceed client expectations. - Working in a global team defining the underlying value proposition and service offerings for your existing clients and new client targets. - In conjunction with your manager, taking responsibility and accountability for designated clients and projects. - Collaboration with your manager and global team to define internal and external expectations and align those to specific deliverables. - Attending and participating in weekly department meetings. - Identifying and resolving client concerns. - Participation in industry conferences to network, acquire industry education, build new leads and sustain current client relationships. - Generating profitable sales that meets territory objectives through meeting and/or exceeding established sales targets. - Cultivating and building strong business relationships with key decision makers. - Management of the complete sales cycle from prospecting through to closing. - Prospecting via phone, e-mail and other mediums; follow-up calls, emails. - Demonstrating and educating the value of the service to the buyer. - Obtaining and provision of territory information regarding market intelligence and penetration. - Accurate planning and reporting of all sales related metrics. - Generation of a qualified pipeline for new business and existing clients. - Completing of required sales reporting and ensures accurate 90-day, 60-day and 30-day forecast updated weekly. Main Requirements Required skills: Must have Sales Experience in the legal sector (e-discovery, litigation, and IP are the primary areas) and able to demonstrate success in a like industry and position or similar. Must have current experience working with a sales quota on a monthly / yearly basis. Sales experience in the Legal Services sector or in the Translation / Localization space. Must have an understanding and proven track record working with Salesforce or related CRM. Has track record of procuring leads on his or her own while "owning" the business. Has track record of finding, closing and maintaining business including new and existing accounts. Strong computer skills. Other relevant skills: Excellent written and verbal communication skills. Detail oriented. Positive attitude. Outstanding problem solving skills. Ability to work well with others and independently in a multi-cultural atmosphere. Educational Level Bachelor's degree (BA), or equivalent work experience.
Sales Director - Head of Europe BDEs (Global Industries) London , United Kingdom Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. To direct and manage sales and client relations functions through the supervision of the Business Development sales force, for the purpose(s) of generating net new sales, through prospecting, networking and executing on marketing initiatives to increase and maintain our footprint within a vertical team focused primarily on the financial sector resulting in revenue growth and quota attainment. The role will assist the Business Development Executives (BDE) with support from the Global Account Management Team to focus on Total Customer Satisfaction, to proactively manage named Iron Mountain Key Accounts to increase the client spend assigned customer programs through new opportunity identification, upsell execution, renewal strategy, and issue management. The Director will be part of the Global Industries sales leadership team working to ensure achievement of the sales growth plan. Accountable for establishing and implementing an effective sales force, through recruitment, retention and management of the sales force. Meet ales goals with budgeted resources and developing sales strategies for BDE's to utilize. Understand and maintain current knowledge on the company's products, services, features, benefits and applications for Iron Mountain's services and systems. Keep informed on competitive services, promotional matters, sales techniques, pricing and marketing policies. Utilize resources and perform research to determine sales patterns and strategies. Work with local Operational leadership to drive market synergy between Sales, Customer Success and Operational teams. Individually motivate sales teams to develop new business. Evaluate sales representatives: sales abilities, time management, prospecting, qualification, selling skills, sales strategy, product knowledge, and proposal writing and provide formal/informal training when needed. Manage BDEs thru the LOC process by providing feedback and coaching. Help to navigate the IRM career path and manage BDEs to achieve success across multiple product line of business. Assist in selling new business provide sales support for sales team analyze account profitability and work with BDEs in determining sales techniques, advertising and market penetration. Plan, develop and execute sales strategy and tailor to potential clients. Ongoing maintenance of a sales infrastructure relating to information/reporting systems (SFDC), proposal generation, communication, and information sharing. Coach and assist sales representatives in the preparation of special proposals including, pricing quotations, terms of sales and transfer dates as requested by potential customers. Functional Knowledge, Skills, and Competencies Strong Business Acumen and solution selling expertise Proven track record and executive relationships within the Financial Services Sector Proven selling skills in a service industry. Strong written, verbal and presentation skills. Hands-on people management/development and team building skills. Delivery of Sales Training a plus Business Expertise 5+ years of sales management with a focus on new business development, preferably in a closely related business service industry serving the financial sector. 3 years minimum selling experience in a service industry. Leadership Ability to provide leadership and guidance to the BDE's. Represent sales to the TVP, SVP and other RSMs. Problem Solving Strong business acumen to support solving client pain points with purpose built Iron Mountain services and solutions Able to review client and territory needs. Review and manage the competencies, sales ability and training needs of Sales Reps. Interpersonal Skills Possess a high-level of: professionalism, assertiveness, creativeness, communication and strong organizational, resourcefulness and management skills. Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact. Do you want to know more about our sustainability efforts? Click here Employee Resource Groups Do you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups.
Apr 16, 2024
Full time
Sales Director - Head of Europe BDEs (Global Industries) London , United Kingdom Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. To direct and manage sales and client relations functions through the supervision of the Business Development sales force, for the purpose(s) of generating net new sales, through prospecting, networking and executing on marketing initiatives to increase and maintain our footprint within a vertical team focused primarily on the financial sector resulting in revenue growth and quota attainment. The role will assist the Business Development Executives (BDE) with support from the Global Account Management Team to focus on Total Customer Satisfaction, to proactively manage named Iron Mountain Key Accounts to increase the client spend assigned customer programs through new opportunity identification, upsell execution, renewal strategy, and issue management. The Director will be part of the Global Industries sales leadership team working to ensure achievement of the sales growth plan. Accountable for establishing and implementing an effective sales force, through recruitment, retention and management of the sales force. Meet ales goals with budgeted resources and developing sales strategies for BDE's to utilize. Understand and maintain current knowledge on the company's products, services, features, benefits and applications for Iron Mountain's services and systems. Keep informed on competitive services, promotional matters, sales techniques, pricing and marketing policies. Utilize resources and perform research to determine sales patterns and strategies. Work with local Operational leadership to drive market synergy between Sales, Customer Success and Operational teams. Individually motivate sales teams to develop new business. Evaluate sales representatives: sales abilities, time management, prospecting, qualification, selling skills, sales strategy, product knowledge, and proposal writing and provide formal/informal training when needed. Manage BDEs thru the LOC process by providing feedback and coaching. Help to navigate the IRM career path and manage BDEs to achieve success across multiple product line of business. Assist in selling new business provide sales support for sales team analyze account profitability and work with BDEs in determining sales techniques, advertising and market penetration. Plan, develop and execute sales strategy and tailor to potential clients. Ongoing maintenance of a sales infrastructure relating to information/reporting systems (SFDC), proposal generation, communication, and information sharing. Coach and assist sales representatives in the preparation of special proposals including, pricing quotations, terms of sales and transfer dates as requested by potential customers. Functional Knowledge, Skills, and Competencies Strong Business Acumen and solution selling expertise Proven track record and executive relationships within the Financial Services Sector Proven selling skills in a service industry. Strong written, verbal and presentation skills. Hands-on people management/development and team building skills. Delivery of Sales Training a plus Business Expertise 5+ years of sales management with a focus on new business development, preferably in a closely related business service industry serving the financial sector. 3 years minimum selling experience in a service industry. Leadership Ability to provide leadership and guidance to the BDE's. Represent sales to the TVP, SVP and other RSMs. Problem Solving Strong business acumen to support solving client pain points with purpose built Iron Mountain services and solutions Able to review client and territory needs. Review and manage the competencies, sales ability and training needs of Sales Reps. Interpersonal Skills Possess a high-level of: professionalism, assertiveness, creativeness, communication and strong organizational, resourcefulness and management skills. Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact. Do you want to know more about our sustainability efforts? Click here Employee Resource Groups Do you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups.
Head of UK & International Royalties page is loaded Head of UK & International Royalties Apply remote type Hybrid locations GBR - 27 Wrights Lane - London time type Full time posted on Posted 2 Days Ago job requisition id R-022390 Head of UK & International Royalties Job Description: At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses: Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force. Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere. Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future. Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career. We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sex or sexual orientation, race, ethnicity, religion or belief, disability, and any other protected characteristic or identity. Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent. Job Title: Head of UK & International Royalties Your role: This is a key leadership role in the UK Shared Service Centre managing artist royalties and licensing, synchronization and broadcasting income within the renowned Warner Music Group UK operations, and a key support for International affiliates. Responsible for orchestrating accurate and timely accounting practices while ensuring compliance with contractual agreements. Adept at fostering collaborative relationships with artists, licensors, and internal stakeholders to uphold the highest standards of service delivery. Seasoned in driving operational efficiency, overseeing complex audits, and spearheading transformative IT and process improvement initiatives. This position will require being in the office 4 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships. Here you'll get to: Delivery of accurate and timely accounting for all UK contracted artists and licensors in accordance with contractual terms Review royalty accountings prepared by the team for accuracy and completeness, liaising with Legal and Finance to address approval queries Manage external artist audits, from liaison with auditors to negotiating settlements, while maintaining proactive communication with Warner Music business units and ensuring provisions are updated and accurate Manage the direct contact of the team with Artists and their representatives. Ensure swift and transparent resolution of complex queries for high profile artists. Play a pivotal role in the development of the in-house Royalty System (WARS), actively contributing to its enhancement and optimization Provide hands-on support during the transition of sales flow processes, safeguarding SOX controls and ensuring seamless royalty accounting. Offer expert guidance and training to WMG affiliates utilizing the WARS royalty system, ensuring proficiency and alignment with best practices. Strategically plan and execute resource allocation for third-party licensing and synchronization statement collection and processing, optimizing revenue streams and ensuring timely processing Drive data collection processes for the PPL Global Repertoire Database project, maximizing broadcasting income revenues Identify and oversee opportunities for auditing third-party licensees, collaborating with contracted audit partners to ensure compliance Lead IT development initiatives to streamline manual processes, leveraging technology for enhanced operational efficiency. Motivate and manage the immediate team within budgetary constraints, fostering a culture of excellence and continuous improvement Facilitate ongoing training and development initiatives to empower the team Support the Royalties Finance Manager in the royalty liquidation process Manage reporting of all royalty income/cost postings as per interfaces with the financials Support the global project team in the transition from GFS to SAP ensuring seamless integration and accuracy of core financial data Uphold a controls-led environment consistent with internal SOX guidelines, prioritizing compliance and risk mitigation Approve royalty payments with key focus on high value and priority artists Provide periodic and ad-hoc reporting to the business as required, using initiative to ensure the correct data is shared in the most efficient manner Collaborate with the Royalty Support Team to develop departmental guidelines and conduct ongoing reviews of systems, procedures, and processes to drive operational excellence. About you: Demonstrated Team Leadership: Proven track record of leading and motivating teams, fostering a culture of collaboration, innovation, and excellence. Exhibits maturity in handling personnel matters and inspires team members to achieve their full potential. Minimum of 7+ years in a management role showcasing impactful leadership • Effective Communication Skills: Proficient in written and oral communication, with the ability to articulate complex concepts clearly and concisely. Capable of engaging with senior management, auditors, and artists/artist representatives with professionalism and tact. • Exceptional Multi-Tasking Abilities: Demonstrates the ability to manage multiple priorities, issues, and reporting requirements simultaneously, maintaining a high level of organization and attention to detail. • Media/Music Industry Expertise: Prior experience in royalties within the media/music industry for a minimum of 5 years, with a comprehensive understanding of royalty processes and regulations, industry bodies (e.g. MCPS/PRS Alliance, BPI, PPL, VPL, etc.) • Adaptability and Deadline Management: Thrives in a fast-paced environment, adept at working under pressure and meeting tight deadlines. Exhibits a flexible attitude towards work • High level knowledge of Google office suite (pr Microsoft Office suite), specifically Excel/sheets and Word/Docs, enabling efficient data analysis, reporting, and communication. • Royalty Systems Experience: Prior experience with royalty systems, demonstrating proficiency in leveraging technology to streamline processes and enhance operational efficiency • Financial Reporting Software Knowledge: Familiarity with nominal ledger systems and reporting software, facilitating accurate financial reporting and analysis About us: As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We're the home to WMX - the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways - and Alternative Distribution Alliance (ADA) - the ground-breaking global distribution company for independent artists and labels. Together, we are Warner Music Group: Music With Vision & Voice. Love this job and want to apply? Click the "Apply" link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter. Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law. About Us Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business. It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and fellow employees at every stage of their career . click apply for full job details
Apr 15, 2024
Full time
Head of UK & International Royalties page is loaded Head of UK & International Royalties Apply remote type Hybrid locations GBR - 27 Wrights Lane - London time type Full time posted on Posted 2 Days Ago job requisition id R-022390 Head of UK & International Royalties Job Description: At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses: Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force. Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere. Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future. Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career. We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sex or sexual orientation, race, ethnicity, religion or belief, disability, and any other protected characteristic or identity. Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent. Job Title: Head of UK & International Royalties Your role: This is a key leadership role in the UK Shared Service Centre managing artist royalties and licensing, synchronization and broadcasting income within the renowned Warner Music Group UK operations, and a key support for International affiliates. Responsible for orchestrating accurate and timely accounting practices while ensuring compliance with contractual agreements. Adept at fostering collaborative relationships with artists, licensors, and internal stakeholders to uphold the highest standards of service delivery. Seasoned in driving operational efficiency, overseeing complex audits, and spearheading transformative IT and process improvement initiatives. This position will require being in the office 4 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships. Here you'll get to: Delivery of accurate and timely accounting for all UK contracted artists and licensors in accordance with contractual terms Review royalty accountings prepared by the team for accuracy and completeness, liaising with Legal and Finance to address approval queries Manage external artist audits, from liaison with auditors to negotiating settlements, while maintaining proactive communication with Warner Music business units and ensuring provisions are updated and accurate Manage the direct contact of the team with Artists and their representatives. Ensure swift and transparent resolution of complex queries for high profile artists. Play a pivotal role in the development of the in-house Royalty System (WARS), actively contributing to its enhancement and optimization Provide hands-on support during the transition of sales flow processes, safeguarding SOX controls and ensuring seamless royalty accounting. Offer expert guidance and training to WMG affiliates utilizing the WARS royalty system, ensuring proficiency and alignment with best practices. Strategically plan and execute resource allocation for third-party licensing and synchronization statement collection and processing, optimizing revenue streams and ensuring timely processing Drive data collection processes for the PPL Global Repertoire Database project, maximizing broadcasting income revenues Identify and oversee opportunities for auditing third-party licensees, collaborating with contracted audit partners to ensure compliance Lead IT development initiatives to streamline manual processes, leveraging technology for enhanced operational efficiency. Motivate and manage the immediate team within budgetary constraints, fostering a culture of excellence and continuous improvement Facilitate ongoing training and development initiatives to empower the team Support the Royalties Finance Manager in the royalty liquidation process Manage reporting of all royalty income/cost postings as per interfaces with the financials Support the global project team in the transition from GFS to SAP ensuring seamless integration and accuracy of core financial data Uphold a controls-led environment consistent with internal SOX guidelines, prioritizing compliance and risk mitigation Approve royalty payments with key focus on high value and priority artists Provide periodic and ad-hoc reporting to the business as required, using initiative to ensure the correct data is shared in the most efficient manner Collaborate with the Royalty Support Team to develop departmental guidelines and conduct ongoing reviews of systems, procedures, and processes to drive operational excellence. About you: Demonstrated Team Leadership: Proven track record of leading and motivating teams, fostering a culture of collaboration, innovation, and excellence. Exhibits maturity in handling personnel matters and inspires team members to achieve their full potential. Minimum of 7+ years in a management role showcasing impactful leadership • Effective Communication Skills: Proficient in written and oral communication, with the ability to articulate complex concepts clearly and concisely. Capable of engaging with senior management, auditors, and artists/artist representatives with professionalism and tact. • Exceptional Multi-Tasking Abilities: Demonstrates the ability to manage multiple priorities, issues, and reporting requirements simultaneously, maintaining a high level of organization and attention to detail. • Media/Music Industry Expertise: Prior experience in royalties within the media/music industry for a minimum of 5 years, with a comprehensive understanding of royalty processes and regulations, industry bodies (e.g. MCPS/PRS Alliance, BPI, PPL, VPL, etc.) • Adaptability and Deadline Management: Thrives in a fast-paced environment, adept at working under pressure and meeting tight deadlines. Exhibits a flexible attitude towards work • High level knowledge of Google office suite (pr Microsoft Office suite), specifically Excel/sheets and Word/Docs, enabling efficient data analysis, reporting, and communication. • Royalty Systems Experience: Prior experience with royalty systems, demonstrating proficiency in leveraging technology to streamline processes and enhance operational efficiency • Financial Reporting Software Knowledge: Familiarity with nominal ledger systems and reporting software, facilitating accurate financial reporting and analysis About us: As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We're the home to WMX - the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways - and Alternative Distribution Alliance (ADA) - the ground-breaking global distribution company for independent artists and labels. Together, we are Warner Music Group: Music With Vision & Voice. Love this job and want to apply? Click the "Apply" link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter. Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law. About Us Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business. It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and fellow employees at every stage of their career . click apply for full job details
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. JOB DESCRIPTION: Under general supervision, responsible for leading local inventory planning meetings, setting and maintenance of material requirements planning (MRP) data, running analytics to optimize inventory levels, and identifying and redeploying obsolete inventory. Role requires an understanding of inventory planning. Responsible for the basic inventory management function for the area supported to include: sales order delivery process and reconciliation, reporting to PSL leadership key metrics, goods issue and receiving process and developing solutions to address gaps. Will interface with procurement, logistics and manufacturing customer service representatives to prioritize orders, monitor lead times, and provide forecast information . The position requires interfaces with the product service lines (PSL) and other support groups. This position will also promote Lean and continuous improvement initiatives and comply with the company's safety programs. Will have direct impact and responsibility to meet financial goals and objectives for the business. Requires completion of a two year degree; a four year undergraduate degree in supply chain, engineering/applied math, finance/accounting or business preferred. Four years related experience in a warehouse or operations environment or a four year degree plus 2 years work experience required. Strong computer skills and analytical abilities to resolve problems required. Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Location Howemoss Crescent, Aberdeen, Aberdeen, AB21 0GN, United Kingdom Job Details Requisition Number: 184301 Experience Level: Experienced Hire Job Family: Support Services Product Service Line: Supply Chain Mgmt Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.
Apr 15, 2024
Full time
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. JOB DESCRIPTION: Under general supervision, responsible for leading local inventory planning meetings, setting and maintenance of material requirements planning (MRP) data, running analytics to optimize inventory levels, and identifying and redeploying obsolete inventory. Role requires an understanding of inventory planning. Responsible for the basic inventory management function for the area supported to include: sales order delivery process and reconciliation, reporting to PSL leadership key metrics, goods issue and receiving process and developing solutions to address gaps. Will interface with procurement, logistics and manufacturing customer service representatives to prioritize orders, monitor lead times, and provide forecast information . The position requires interfaces with the product service lines (PSL) and other support groups. This position will also promote Lean and continuous improvement initiatives and comply with the company's safety programs. Will have direct impact and responsibility to meet financial goals and objectives for the business. Requires completion of a two year degree; a four year undergraduate degree in supply chain, engineering/applied math, finance/accounting or business preferred. Four years related experience in a warehouse or operations environment or a four year degree plus 2 years work experience required. Strong computer skills and analytical abilities to resolve problems required. Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Location Howemoss Crescent, Aberdeen, Aberdeen, AB21 0GN, United Kingdom Job Details Requisition Number: 184301 Experience Level: Experienced Hire Job Family: Support Services Product Service Line: Supply Chain Mgmt Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.
My client is a globally recognised leader in luxury cruise holidays, offering a wide range of exquisite travel experiences to exotic destinations around the world. Their commitment to excellence extends beyond the sea, as they provide comprehensive travel solutions, including air travel, to ensure a seamless and luxurious journey for our guests. They are looking for an experienced Air Operations Manager to join their team and help elevate their air travel services to new heights. The role in a nutshell The Air Operations Manager will play a crucial role in managing and optimising our air travel logistics, working closely with airlines and other partners to ensure smooth and efficient travel experiences for our guests. This position requires a strategic thinker with strong operational expertise, excellent negotiation skills, and a commitment to providing exceptional customer service. The successful candidate will be responsible for supporting both the UK and EU Teams for all things related. This role has primary responsibility for our UK and EU based flights teams, including alignment and adherence to established KPI's and metrics within our global flights policy. This role is also responsible for maintaining contact with our airline partners within the region to ensure appropriate targets are established and met, as well as ensuring product training and familiarization for our teams. Reporting to the Vice President of Global Flights, this role acts as the in-market representative for the flights department and coordinates directly with the market leaders in reservations, finance, sales and markets commercial teams to foster collaboration and ensure their needs are met. Key Job Responsibilities: Ensuring adherence to global flight procedures and KPI's Supervising a team of UK & EU based flights consultants Pro-actively analysing booking trends and raising concerns in achieving targets Consistently reviewing needed enhancements based on planned cruise and tour itineraries Lead the air operations team, overseeing all aspects of air travel logistics for our guests, including bookings, scheduling, and coordination with airlines and ground transportation services. Develop and implement strategies to enhance operational efficiency, reduce costs, and improve guest satisfaction. Negotiate contracts and maintain strong relationships with airlines, travel agencies, and other partners. Collaborate with other departments to ensure a seamless travel experience for guests, from air travel to onboard and port activities. Analyse travel data and trends to forecast needs, identify challenges, and propose innovative solutions. Ensure compliance with all relevant regulations and standards in the air travel industry. Experience required: Proven experience in air supplier relations within the travel industry Minimum of 2 years management experience with direct reports Solid operational and data analysis background Flexibility to work in a fast-paced environment and adapt to changing priorities with varying hours Knowledge of global airline industry practices and flight regulations Exceptional knowledge of sabre and travel industry automation How to apply? If you're ready to embark on an exciting journey with a leading cruise company, we would like to hear from you! Please send your CV and a cover letter detailing your experience and why you would be a perfect fit to Gemma - or call me on
Apr 15, 2024
Full time
My client is a globally recognised leader in luxury cruise holidays, offering a wide range of exquisite travel experiences to exotic destinations around the world. Their commitment to excellence extends beyond the sea, as they provide comprehensive travel solutions, including air travel, to ensure a seamless and luxurious journey for our guests. They are looking for an experienced Air Operations Manager to join their team and help elevate their air travel services to new heights. The role in a nutshell The Air Operations Manager will play a crucial role in managing and optimising our air travel logistics, working closely with airlines and other partners to ensure smooth and efficient travel experiences for our guests. This position requires a strategic thinker with strong operational expertise, excellent negotiation skills, and a commitment to providing exceptional customer service. The successful candidate will be responsible for supporting both the UK and EU Teams for all things related. This role has primary responsibility for our UK and EU based flights teams, including alignment and adherence to established KPI's and metrics within our global flights policy. This role is also responsible for maintaining contact with our airline partners within the region to ensure appropriate targets are established and met, as well as ensuring product training and familiarization for our teams. Reporting to the Vice President of Global Flights, this role acts as the in-market representative for the flights department and coordinates directly with the market leaders in reservations, finance, sales and markets commercial teams to foster collaboration and ensure their needs are met. Key Job Responsibilities: Ensuring adherence to global flight procedures and KPI's Supervising a team of UK & EU based flights consultants Pro-actively analysing booking trends and raising concerns in achieving targets Consistently reviewing needed enhancements based on planned cruise and tour itineraries Lead the air operations team, overseeing all aspects of air travel logistics for our guests, including bookings, scheduling, and coordination with airlines and ground transportation services. Develop and implement strategies to enhance operational efficiency, reduce costs, and improve guest satisfaction. Negotiate contracts and maintain strong relationships with airlines, travel agencies, and other partners. Collaborate with other departments to ensure a seamless travel experience for guests, from air travel to onboard and port activities. Analyse travel data and trends to forecast needs, identify challenges, and propose innovative solutions. Ensure compliance with all relevant regulations and standards in the air travel industry. Experience required: Proven experience in air supplier relations within the travel industry Minimum of 2 years management experience with direct reports Solid operational and data analysis background Flexibility to work in a fast-paced environment and adapt to changing priorities with varying hours Knowledge of global airline industry practices and flight regulations Exceptional knowledge of sabre and travel industry automation How to apply? If you're ready to embark on an exciting journey with a leading cruise company, we would like to hear from you! Please send your CV and a cover letter detailing your experience and why you would be a perfect fit to Gemma - or call me on
Do you want a career in Estate Agency or Lettings? If the answer to this is yes we have the ideal starter role for you based in our Gorleston-on-Sea Howard's back office. Your role will include Handle a high volume of inbound and outbound contact (calls/webchat/email) Register client details and pass to relevant in branch teams to arrange viewings Book property valuations Complete administrative tasks for our network of branches, be this building brochures, floor plans, window cards, editing photos, data input Work with your team to deliver success and consistently high service standards The role demands a highly self-motivated, ambitious, target-driven individual who is also self-managed, flexible and has an excellent telephone manner. You will be resilient with the ability to work to deadlines and under pressure with good organisational and time management skills. You will also be computer literate with excellent keyboard skills. The rewards A basic salary between £21,000-£24,000 per annum depending on sales experience Uncapped commission scheme on top of basic salary You will be part of the company Elevate scheme Dedicated training from day 1 with ongoing coaching and development to help you build your career at Spicerhaart Location and working hours The role will be based from our Howards Estate Agency back office - 158 High St, Gorleston-on-Sea, Great Yarmouth NR31 6RB. You will be working a 40 hour week, set over 5 days Tuesday to Saturday 9.00am to 6.00pm. Finer Details Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows. We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division. Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority. We are currently conducting our selection process using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Time Agents Agency Centre Member
Apr 15, 2024
Full time
Do you want a career in Estate Agency or Lettings? If the answer to this is yes we have the ideal starter role for you based in our Gorleston-on-Sea Howard's back office. Your role will include Handle a high volume of inbound and outbound contact (calls/webchat/email) Register client details and pass to relevant in branch teams to arrange viewings Book property valuations Complete administrative tasks for our network of branches, be this building brochures, floor plans, window cards, editing photos, data input Work with your team to deliver success and consistently high service standards The role demands a highly self-motivated, ambitious, target-driven individual who is also self-managed, flexible and has an excellent telephone manner. You will be resilient with the ability to work to deadlines and under pressure with good organisational and time management skills. You will also be computer literate with excellent keyboard skills. The rewards A basic salary between £21,000-£24,000 per annum depending on sales experience Uncapped commission scheme on top of basic salary You will be part of the company Elevate scheme Dedicated training from day 1 with ongoing coaching and development to help you build your career at Spicerhaart Location and working hours The role will be based from our Howards Estate Agency back office - 158 High St, Gorleston-on-Sea, Great Yarmouth NR31 6RB. You will be working a 40 hour week, set over 5 days Tuesday to Saturday 9.00am to 6.00pm. Finer Details Spicerhaart is one of the leading estate agency groups in the UK. Our independent residential sales and lettings network, which is the biggest in the UK, is made up of our seven established estate agencies in England - haart, Chewton Rose, Felicity J Lord, Haybrook, Howards, butters john bee and Darlows. We also provide conveyancing and legal services, and offer financial services through our Just Mortgages division. Just Mortgages is a trading name of Just Mortgages Direct Ltd, an appointed representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority. We are currently conducting our selection process using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Time Agents Agency Centre Member
Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower and even delight people at work. Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of over sixteen million employees across 1,000 customers more productive. Job Description Nexthink is looking for a Chief Security Officer who is an expert in working with development teams to build secure SaaS products and is enthusiastic about securing an enterprise's information and data. The candidate will guide and grow a global team of about ten security and compliance experts, owning all aspects of the security function. A successful candidate will have well-developed technical fundamentals in cloud security and be involved in securing software development and deployment processes. Reporting to the CTO and working closely with Architecture, Development, SRE, Legal, Support, Product Management, and Sales management in guiding the security function for Nexthink. Hybrid role to be based in Boston, Lausanne or Madrid, relocation package available Key Responsibilities Collaborate closely with Product, IT, Legal, and other departments to align security initiatives with company objectives Act as a main point of contact for security matters with external vendors and partners Drive Nexthink's security vision, continually update strategy to meet this vision, and maintain a multi-year security roadmap Maintain consistent dialogue and advocate for security best practices while reporting performance efficiency to executive stakeholders Direct the implementation of next-gen security solutions and ensure compliance with changing laws and regulations Oversee the development of information security policies, standards, and procedures that are aligned with industry best practices Evaluate and adapt security measures to mitigate emerging threats and vulnerabilities, with a focus on protecting software integrity and data security for customers Guide and mentor a high-performing team, handling performance management, workload balancing, and succession planning Provide hands-on technical management in the design, implementation, and application of security measures Conduct regular audits and assessments to identify areas for improvement Facilitate interdepartmental training and development programs focused on security best practices Build and maintain relationships with government agencies and other stakeholders in the security compliance landscape, ensuringcompliance with Federal, FedRAMP, and DoD regulations Develop and execute cloud security policies, including incident response protocols Manage operational and capital budgets for the cyber security department. Host security briefings for executive stakeholders Draft comprehensive yet accessible reports for both technical and non-technical audiences Quick adaptability to a fast-paced security landscape, staying abreast of new technologies and best practices Qualifications Advanced degree in technology-related fields like CS or Engineering preferred 10+ years of progressive management experience within information security fin a SaaS environment Proficient technical background in designing, implementing, and managing security solutions Decisive and informed decision-making, coupled with visionary problem-solving abilities Exemplary people management skills, including performance monitoring, inspiration, and fostering a positive work environment Proven ability to comprehend and comply with security regulations and work with key stakeholders to ensure compliance Exhibited ability to secure cloud-based systems and applications, responding to security incidents in the cloud Ability to convey security-related concepts todiverse audiences,technical, legal and executive, orally and in writing in an easily understood and actionable manner Expert knowledge in compliance frameworks: ISO 27001, NIST, CSF, Fedramp, GDPR, and privacy-related laws preferred Formal certifications such as CompTIA Security+, CISSP, CISM, CISA, and/or CEH are preferred Knowledge of Agile software engineering best practices Additional Information At Nexthink, we believe actions are stronger than words regarding diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Join us today!
Apr 15, 2024
Full time
Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower and even delight people at work. Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of over sixteen million employees across 1,000 customers more productive. Job Description Nexthink is looking for a Chief Security Officer who is an expert in working with development teams to build secure SaaS products and is enthusiastic about securing an enterprise's information and data. The candidate will guide and grow a global team of about ten security and compliance experts, owning all aspects of the security function. A successful candidate will have well-developed technical fundamentals in cloud security and be involved in securing software development and deployment processes. Reporting to the CTO and working closely with Architecture, Development, SRE, Legal, Support, Product Management, and Sales management in guiding the security function for Nexthink. Hybrid role to be based in Boston, Lausanne or Madrid, relocation package available Key Responsibilities Collaborate closely with Product, IT, Legal, and other departments to align security initiatives with company objectives Act as a main point of contact for security matters with external vendors and partners Drive Nexthink's security vision, continually update strategy to meet this vision, and maintain a multi-year security roadmap Maintain consistent dialogue and advocate for security best practices while reporting performance efficiency to executive stakeholders Direct the implementation of next-gen security solutions and ensure compliance with changing laws and regulations Oversee the development of information security policies, standards, and procedures that are aligned with industry best practices Evaluate and adapt security measures to mitigate emerging threats and vulnerabilities, with a focus on protecting software integrity and data security for customers Guide and mentor a high-performing team, handling performance management, workload balancing, and succession planning Provide hands-on technical management in the design, implementation, and application of security measures Conduct regular audits and assessments to identify areas for improvement Facilitate interdepartmental training and development programs focused on security best practices Build and maintain relationships with government agencies and other stakeholders in the security compliance landscape, ensuringcompliance with Federal, FedRAMP, and DoD regulations Develop and execute cloud security policies, including incident response protocols Manage operational and capital budgets for the cyber security department. Host security briefings for executive stakeholders Draft comprehensive yet accessible reports for both technical and non-technical audiences Quick adaptability to a fast-paced security landscape, staying abreast of new technologies and best practices Qualifications Advanced degree in technology-related fields like CS or Engineering preferred 10+ years of progressive management experience within information security fin a SaaS environment Proficient technical background in designing, implementing, and managing security solutions Decisive and informed decision-making, coupled with visionary problem-solving abilities Exemplary people management skills, including performance monitoring, inspiration, and fostering a positive work environment Proven ability to comprehend and comply with security regulations and work with key stakeholders to ensure compliance Exhibited ability to secure cloud-based systems and applications, responding to security incidents in the cloud Ability to convey security-related concepts todiverse audiences,technical, legal and executive, orally and in writing in an easily understood and actionable manner Expert knowledge in compliance frameworks: ISO 27001, NIST, CSF, Fedramp, GDPR, and privacy-related laws preferred Formal certifications such as CompTIA Security+, CISSP, CISM, CISA, and/or CEH are preferred Knowledge of Agile software engineering best practices Additional Information At Nexthink, we believe actions are stronger than words regarding diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Join us today!
Business Development Lead Home-Based in the UK (with national travel)Full-time/Permanent Overview If you have experience of Business Development within a charity or people-facing role, this is a brilliant opportunity to develop your career with a fresh-thinking organisation. Royal Voluntary Service is an innovative charity who mobilise volunteers in every corner of Britain to support people in need, the NHS and Social Care systems. We inspire and enable people to give the gift of voluntary service to meet the needs of the day. Through the power of volunteering, we provide one-to-one, group and online services that improve health and wellbeing, resilience, confidence and connections.We are now looking for a Business Development Lead to join the Business Development team on a full-time, permanent basis. The Role As a Business Development Lead, you will work under the direction of the Head of Business Development to:- Increase the number, range and value of contracts and services secured, in line with our strategic objectives- Build and maintain a range of relevant partnerships to support the winning of new business- Maintain up-to-date market and academic research available to the team on the CRM or other systems- Develop and conduct effective business pitches to key decision makers and ensure that they are kept relevant by regular reviews and updates- Lead on the preparation and writing of tender responses Working Hours This is a full-time, permanent role, working 35 hours per week. What you'll need To be considered as a Business Development Lead, you will need:- Demonstratable relationship and/or stakeholder management experience- Sales conversations and sales conversion experience- Financial modelling experience- Experience of leading on business development opportunities across a charity- A strong understanding of the Health & Social Care sector with the ability to identify business opportunities- The ability to conduct PESTLE Analysis, research, and identification of opportunities for development- Proven experience in preparing and writing successful tender responses- To be educated to degree level or have experience gained within the voluntary sector or similar industry What you get in return We're proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:- Salary of £41,970 per annum, plus car allowance- 26 days' holiday plus paid statutory Bank Holidays- Ten weeks' company sick pay following successful completion of probation- A great pension scheme- 2 x Salary Death in Service Benefit, subject to qualification- Enhanced Family Leave schemes- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online- A 24-hour doctor line, financial support with dental/optical and other therapies- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included- Extensive online and on the job training to ensure you will succeed in your role- Opportunities to discuss flexible working- Opportunities to develop new skills and progress your career- The chance to make a positive, lasting impact that changes lives, communities and societyRoyal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website. How to apply Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.Join Royal Voluntary Service and together we can change lives, change communities and change society. Dates to bear in mind The closing date for this role is 19th April 2024. However, we reserve the right to close this vacancy early should sufficient applications be received.
Apr 15, 2024
Full time
Business Development Lead Home-Based in the UK (with national travel)Full-time/Permanent Overview If you have experience of Business Development within a charity or people-facing role, this is a brilliant opportunity to develop your career with a fresh-thinking organisation. Royal Voluntary Service is an innovative charity who mobilise volunteers in every corner of Britain to support people in need, the NHS and Social Care systems. We inspire and enable people to give the gift of voluntary service to meet the needs of the day. Through the power of volunteering, we provide one-to-one, group and online services that improve health and wellbeing, resilience, confidence and connections.We are now looking for a Business Development Lead to join the Business Development team on a full-time, permanent basis. The Role As a Business Development Lead, you will work under the direction of the Head of Business Development to:- Increase the number, range and value of contracts and services secured, in line with our strategic objectives- Build and maintain a range of relevant partnerships to support the winning of new business- Maintain up-to-date market and academic research available to the team on the CRM or other systems- Develop and conduct effective business pitches to key decision makers and ensure that they are kept relevant by regular reviews and updates- Lead on the preparation and writing of tender responses Working Hours This is a full-time, permanent role, working 35 hours per week. What you'll need To be considered as a Business Development Lead, you will need:- Demonstratable relationship and/or stakeholder management experience- Sales conversations and sales conversion experience- Financial modelling experience- Experience of leading on business development opportunities across a charity- A strong understanding of the Health & Social Care sector with the ability to identify business opportunities- The ability to conduct PESTLE Analysis, research, and identification of opportunities for development- Proven experience in preparing and writing successful tender responses- To be educated to degree level or have experience gained within the voluntary sector or similar industry What you get in return We're proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:- Salary of £41,970 per annum, plus car allowance- 26 days' holiday plus paid statutory Bank Holidays- Ten weeks' company sick pay following successful completion of probation- A great pension scheme- 2 x Salary Death in Service Benefit, subject to qualification- Enhanced Family Leave schemes- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online- A 24-hour doctor line, financial support with dental/optical and other therapies- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included- Extensive online and on the job training to ensure you will succeed in your role- Opportunities to discuss flexible working- Opportunities to develop new skills and progress your career- The chance to make a positive, lasting impact that changes lives, communities and societyRoyal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website. How to apply Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.Join Royal Voluntary Service and together we can change lives, change communities and change society. Dates to bear in mind The closing date for this role is 19th April 2024. However, we reserve the right to close this vacancy early should sufficient applications be received.