We are currently recruiting for a Customer Sales Advisor for a permanent, full-time, office-based role in the Automotive/Manufacturing sector. Working hours are 8am to 430pm Monday to Friday. Job Purpose: Perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business. To act as front-line liaison between the customer and their requirements. To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service. Responsible for providing administrative support to the Sales Department. Job Duties: Complete telephone and email sales enquires. Deal with customer queries efficiently and effectively or escalate where necessary. Input customer orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Upon request, update customer order delivery status including live and outstanding deliveries. Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation. Monitoring customer repair jobs through the workshop and maintain customer communication throughout. Assist in populating and maintaining central customer database (CRM) Actively promote all company services and participation in sales promotions. Raise any concerns with the Office support manager as and when necessary. Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout. Input customer email orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Monitor backorders and VORs and input into production to expedite overdue orders. Produce accurate export documentation and invoices to enable timely payment from customers. Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc. Telephone liaison with overseas sales offices & foreign customers as necessary. Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required. Candidate Specification Proven experience working within in a fast-paced telephone sales environment. Proficiency in MS Office (MS Excel and MS Outlook in particular). Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24. Proven experience to work as part of a team. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong organisational skills with the ability to multi-task
Mar 28, 2024
Full time
We are currently recruiting for a Customer Sales Advisor for a permanent, full-time, office-based role in the Automotive/Manufacturing sector. Working hours are 8am to 430pm Monday to Friday. Job Purpose: Perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business. To act as front-line liaison between the customer and their requirements. To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service. Responsible for providing administrative support to the Sales Department. Job Duties: Complete telephone and email sales enquires. Deal with customer queries efficiently and effectively or escalate where necessary. Input customer orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Upon request, update customer order delivery status including live and outstanding deliveries. Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation. Monitoring customer repair jobs through the workshop and maintain customer communication throughout. Assist in populating and maintaining central customer database (CRM) Actively promote all company services and participation in sales promotions. Raise any concerns with the Office support manager as and when necessary. Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout. Input customer email orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Monitor backorders and VORs and input into production to expedite overdue orders. Produce accurate export documentation and invoices to enable timely payment from customers. Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc. Telephone liaison with overseas sales offices & foreign customers as necessary. Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required. Candidate Specification Proven experience working within in a fast-paced telephone sales environment. Proficiency in MS Office (MS Excel and MS Outlook in particular). Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24. Proven experience to work as part of a team. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong organisational skills with the ability to multi-task
LKQ Euro Car Parts
Stockton-on-tees, County Durham
Company description: Over the past few years, LKQ Euro Car Parts has developed into something that is much more than the leading distributor of car and LCV parts. While we continue to focus on our customers across our three key markets (trade, retail and collision), stocking over 100,000 different parts and operating from 280 branches across the UK and the Republic of Ireland, our key focus is on our colleagues - we recognize that our people are our greatest asset.We currently employ over 9,000 colleagues; from logistics and supply chain, to indoor or field based sales, or finance and legal, to marketing, communications and HR - the world really is your oyster when you work for LKQ Euro Car Parts.As part of LKQ Europe and wider LKQ Corporation, a Fortune 500 company and market leader, there are ample opportunities for ambitious individuals to flourish and grow; both personally and professionally.Developing our people is part of our core values at LKQ Euro Car Parts; you don't just get a job, you get a career when you work with us. Our teams are committed to championing your success, because when you deliver great, so do we. Job description: Job Overview As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers ultimately delivering on our customer promise. Why work for LKQ We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We're looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business. Key Responsibilities Build relationships with customers aiming to win sales, improve margin and have excellent customer service within the branch Become an expert in LKQ Euro Car Parts product offerings to customers and be seen as the trusted advisor Working collaboratively with the other areas of the branch, ensuring that the customer needs are met Ensure all call backs are completed in a timely manner Work closely with other internal teams across the business to understand our products and be one step ahead of our customer needs Work with the Warehouse Supervisor to understand customer returns and look to reduce our return rate by building better relationships with our customers Utilising relevant business data to understand the opportunities across all customer bands and product groups Skills and Experience Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity High levels of focus, energy and drive Good business acumen Always delivering best in class service to establish customer experience excellence What we offer Pension 22 days annual leave Hapi benefits retail discount Staff discount Genuine career progression Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ Euro Car Parts apply now.
Mar 28, 2024
Full time
Company description: Over the past few years, LKQ Euro Car Parts has developed into something that is much more than the leading distributor of car and LCV parts. While we continue to focus on our customers across our three key markets (trade, retail and collision), stocking over 100,000 different parts and operating from 280 branches across the UK and the Republic of Ireland, our key focus is on our colleagues - we recognize that our people are our greatest asset.We currently employ over 9,000 colleagues; from logistics and supply chain, to indoor or field based sales, or finance and legal, to marketing, communications and HR - the world really is your oyster when you work for LKQ Euro Car Parts.As part of LKQ Europe and wider LKQ Corporation, a Fortune 500 company and market leader, there are ample opportunities for ambitious individuals to flourish and grow; both personally and professionally.Developing our people is part of our core values at LKQ Euro Car Parts; you don't just get a job, you get a career when you work with us. Our teams are committed to championing your success, because when you deliver great, so do we. Job description: Job Overview As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers ultimately delivering on our customer promise. Why work for LKQ We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We're looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business. Key Responsibilities Build relationships with customers aiming to win sales, improve margin and have excellent customer service within the branch Become an expert in LKQ Euro Car Parts product offerings to customers and be seen as the trusted advisor Working collaboratively with the other areas of the branch, ensuring that the customer needs are met Ensure all call backs are completed in a timely manner Work closely with other internal teams across the business to understand our products and be one step ahead of our customer needs Work with the Warehouse Supervisor to understand customer returns and look to reduce our return rate by building better relationships with our customers Utilising relevant business data to understand the opportunities across all customer bands and product groups Skills and Experience Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity High levels of focus, energy and drive Good business acumen Always delivering best in class service to establish customer experience excellence What we offer Pension 22 days annual leave Hapi benefits retail discount Staff discount Genuine career progression Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ Euro Car Parts apply now.
Our Customer Service Support department is a busy processing area where we support our members savings applications and provide them with the best customer service. We're looking for Senior Advisors to join our Probate and Legal and Payments teams to help support our customers.Our Senior Advisors are responsible for responding to customer correspondence and enquiries in a timely manner using the most appropriate channel, including phone calls to effectively complete the task. Demonstrating due care and diligence with regard to the sensitivity of the situation, will also be paramount.Being a referral point & subject matter expert providing information and guidance to colleagues across the business regarding probate, power of attorney to payments and card services are key parts of this opportunity.Flexibility is a must as supporting other areas of the business, including our busy Contact Centre will be expected when required. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and shared parental leave Extensive wellbeing support 'My Lifestyle' retail discounts Service recognition You'll have experience of delivering an exceptional levels of customer service and evidence of dealing with more complex, challenging (e.g complaints) and sensitive situations, will be required. Being well planned and organised with a good eye for detail will be important due to the documents you'll deal with.You'll like working with others and welcome feedback, so you can learn and grow. You'll have a 'can-do' attitude and will be happy to help the greater customer service area, including the contact centre on a regular basis.Having experience of dealing with probate, POA or payment customers would be advantageous but not essential. Due to the nature of this role you'll be required to be on-site on a regular basis but there will be the ability to work from home occasionally. As a mutual, we've always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We're serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that's been voted a 'Great Place to Work' by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Mar 28, 2024
Full time
Our Customer Service Support department is a busy processing area where we support our members savings applications and provide them with the best customer service. We're looking for Senior Advisors to join our Probate and Legal and Payments teams to help support our customers.Our Senior Advisors are responsible for responding to customer correspondence and enquiries in a timely manner using the most appropriate channel, including phone calls to effectively complete the task. Demonstrating due care and diligence with regard to the sensitivity of the situation, will also be paramount.Being a referral point & subject matter expert providing information and guidance to colleagues across the business regarding probate, power of attorney to payments and card services are key parts of this opportunity.Flexibility is a must as supporting other areas of the business, including our busy Contact Centre will be expected when required. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and shared parental leave Extensive wellbeing support 'My Lifestyle' retail discounts Service recognition You'll have experience of delivering an exceptional levels of customer service and evidence of dealing with more complex, challenging (e.g complaints) and sensitive situations, will be required. Being well planned and organised with a good eye for detail will be important due to the documents you'll deal with.You'll like working with others and welcome feedback, so you can learn and grow. You'll have a 'can-do' attitude and will be happy to help the greater customer service area, including the contact centre on a regular basis.Having experience of dealing with probate, POA or payment customers would be advantageous but not essential. Due to the nature of this role you'll be required to be on-site on a regular basis but there will be the ability to work from home occasionally. As a mutual, we've always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We're serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that's been voted a 'Great Place to Work' by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Astute's Power team is exclusively partnering with Vermeer UK who specializes in forestry machinery and utilities machines with a commitment to professional development and sustainability, to recruit a Parts Advisor based in Wellingborough. The Parts Advisor role comes with a salary of up to 28,000 + benefits package. If you're a Parts Advisor and are looking to work for an organisation that puts integrity and people at the forefront of everything it does, then submit your CV to apply today. Responsibilities and duties Reporting to the Sales Manager you will: Manage any discrepancies with suppliers. Monitor stock levels and manage re-order processes. Participate in the annual stock checks. Personal skills The Parts Advisor role would suit someone who is: Good with attention to detail under pressure. Able to communicate clearly via telephone, email, MS Teams and face to face Able to work under pressure Able to maintain an organized environment to manage stock inventory Salary and benefits of the Parts Advisor role Salary of up to 28,000 Company pension scheme 25 days holiday (after qualifying period) Astute Technical Recruitment Limited are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Mar 28, 2024
Full time
Astute's Power team is exclusively partnering with Vermeer UK who specializes in forestry machinery and utilities machines with a commitment to professional development and sustainability, to recruit a Parts Advisor based in Wellingborough. The Parts Advisor role comes with a salary of up to 28,000 + benefits package. If you're a Parts Advisor and are looking to work for an organisation that puts integrity and people at the forefront of everything it does, then submit your CV to apply today. Responsibilities and duties Reporting to the Sales Manager you will: Manage any discrepancies with suppliers. Monitor stock levels and manage re-order processes. Participate in the annual stock checks. Personal skills The Parts Advisor role would suit someone who is: Good with attention to detail under pressure. Able to communicate clearly via telephone, email, MS Teams and face to face Able to work under pressure Able to maintain an organized environment to manage stock inventory Salary and benefits of the Parts Advisor role Salary of up to 28,000 Company pension scheme 25 days holiday (after qualifying period) Astute Technical Recruitment Limited are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Customer Service Advisor Location: Central Bournemouth, Dorset (Hybrid Working) Hours: Monday - Friday 9.00am - 5.00pm Salary: 23,625 per annum Contract: Full Time, Permanent Our client, a globally recognised financial services provider, are looking for Customer Service professionals to join their supportive and successful team in their offices based in Central Bournemouth. This is a great opportunity for graduates looking to start a career with a great Company offering lots of career progression! As a Contact Centre Representative, you will work as part of a team to support the business by undertaking complex queries and questions about Life Insurance and/or Pension policies. Your job will be to take responsibility for incoming calls to the department from policy holders, third party solicitors and financial advisors. The focus of the team is to deal with any issues or questions and bring them to a satisfactory conclusion quickly and efficiently, to achieve a high level of customer service or liaise with the relevant parts of the business so it's resolved. Main Responsibilities: Handle incoming calls and process requests in an efficient and professional manner. Ensure that data is accurately captured on computer systems. Managing customer issues efficiently and resolving these to conclusion. Gain understanding through effective questioning and listening techniques Adhering to the Data Protection Act, and working within a regulated environment Achieve personal targets for quality and call handling times- contributing towards an overall team effort Your experience will include: Previous phone based customer service experience Customer Service work experience within the Financial Services, Insurance, Banking, Pensions, Mortgage or Wealth Management sectors is ideal but not essential. Ideally you will have also previously worked in a call centre / contact centre environment. In return for your hard work and commitment, our client offers fantastic benefits, including: Company matched pension Life assurance Cycle2work scheme 15 weeks' fully paid maternity, adoption and shared parental leave Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology. A paid day off for volunteering. Working hours of 9 to 5pm, Monday to Friday - no weekend working! This is a fantastic permanent job opportunity with a well-respected company so apply early to avoid disappointment.
Mar 28, 2024
Full time
Customer Service Advisor Location: Central Bournemouth, Dorset (Hybrid Working) Hours: Monday - Friday 9.00am - 5.00pm Salary: 23,625 per annum Contract: Full Time, Permanent Our client, a globally recognised financial services provider, are looking for Customer Service professionals to join their supportive and successful team in their offices based in Central Bournemouth. This is a great opportunity for graduates looking to start a career with a great Company offering lots of career progression! As a Contact Centre Representative, you will work as part of a team to support the business by undertaking complex queries and questions about Life Insurance and/or Pension policies. Your job will be to take responsibility for incoming calls to the department from policy holders, third party solicitors and financial advisors. The focus of the team is to deal with any issues or questions and bring them to a satisfactory conclusion quickly and efficiently, to achieve a high level of customer service or liaise with the relevant parts of the business so it's resolved. Main Responsibilities: Handle incoming calls and process requests in an efficient and professional manner. Ensure that data is accurately captured on computer systems. Managing customer issues efficiently and resolving these to conclusion. Gain understanding through effective questioning and listening techniques Adhering to the Data Protection Act, and working within a regulated environment Achieve personal targets for quality and call handling times- contributing towards an overall team effort Your experience will include: Previous phone based customer service experience Customer Service work experience within the Financial Services, Insurance, Banking, Pensions, Mortgage or Wealth Management sectors is ideal but not essential. Ideally you will have also previously worked in a call centre / contact centre environment. In return for your hard work and commitment, our client offers fantastic benefits, including: Company matched pension Life assurance Cycle2work scheme 15 weeks' fully paid maternity, adoption and shared parental leave Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology. A paid day off for volunteering. Working hours of 9 to 5pm, Monday to Friday - no weekend working! This is a fantastic permanent job opportunity with a well-respected company so apply early to avoid disappointment.
Kingston Hospital NHS Foundation Trust enjoys a unique relationship, not just with its patients, but with its staff and the local community; a relationship based on trust and support. This is demonstrated through the 600 local volunteers who give their time alongside the trust's own 2,600 colleagues and underpinned by its pledge to be caring, safe, responsible, and to value its people. The 520-bed hospital serves approximately 320,000 people in both Kingston and the surrounding areas of Richmond, Roehampton, Putney, East Elmbridge and other parts of South West London and Surrey. Job Summary: The Associate HR Business Partner assumes a pivotal operational/strategic role within the Workforce Team, dedicated to advocating for a customer-centric HR service. Their primary focus lies in supporting service lines within a clinical/corporate division, ensuring the delivery of top-notch service to patients, in alignment with the Trust's vision, purpose, priorities, and objectives. A significant aspect of this role involves spearheading a targeted project involving the disaggregation of services in the Hounslow Borough. Supporting the TUPE consultation process is expected to constitute a major portion of the assignment, although the post holder will also handle various ad hoc tasks as delegated. Reporting directly to the Associate Director of Workforce (Operations) and functioning as an integral member of the Workforce division, the Associate HRBP is tasked with providing high-quality strategic and operational workforce support. This encompasses ensuring best practices in people management within their designated areas of responsibility and throughout the broader workforce function. Key Responsibilities: Relationship Management - Foster strong human resources relationships with divisions/corporate areas to influence, challenge, and support service delivery and people strategies, while monitoring their success. - Collaborate with Directors and senior management teams to identify workforce issues for medical and non-medical teams and develop appropriate business-focused HR interventions that enhance people capability in alignment with Trust objectives. Improving Leadership Capability - Identify and coach current and future Trust managers, with support from the Learning & Development team. - Support divisional plans to enhance people management skills through coaching conversations. - Identify measures to improve management capability and service delivery. - Develop and deliver bite-size training interventions in HR-related matters to existing and aspiring line managers. - Utilize workforce intelligence to identify people management requirements within the division, establishing credibility as a strategic HR advisor. Workforce Performance and Productivity - Collaborate with managers to review individual, team, and divisional performance and productivity. - Support the development of plans to improve performance and productivity to achieve patient service, operational, quality, and financial targets. - Engage HR colleagues to provide operational support for plan implementation. Workforce Planning and Recruitment - Assist the division in timely workforce planning, ensuring appropriate and rapid recruitment. - Develop, recommend, and support the implementation of HR interventions to address HR issues within the service area. Workforce Metrics - Utilize workforce, financial, and business intelligence metrics to inform decision-making and identify divisional issues. - Regularly monitor and analyse workforce KPIs to support divisions with remedial action. - Collaborate with managers to develop plans to address concerns and manage risks, ensuring the achievement of HR performance targets. - Ensure vacancy rates and other KPIs within the division maintain safe patient care levels. - Analyse results of the annual staff survey, collaborating with the management team to set priorities and develop action plans to enhance staff experience. Succession Planning - Support the implementation of succession planning within the division. - Collaborate with the Learning and Development team to provide support for managers' skills development in the workplace. Project and Change Management - Lead HR initiatives and change activities to ensure delivery in accordance with agreed requirements, effectively coordinating resources. - Ensure people factors are considered in divisional change programs. - Assist in overall delivery of change initiatives, ensuring effective communication and timely implementation of projects. - Engage with Trust Partnership Forum and HR colleagues to plan and support the delivery of change programs. - Advise and support the service area in service development and modernization, adhering to best practices and Trust policies. - Undertake specific projects to support delivery of workforce and business strategy. Employee Relations - Ensure managers effectively handle employee relations issues, collaborating with the ER team to provide appropriate advice and assistance. - Support managers in identifying training and development needs, and in the application of HR policies and practices to minimize risk and financial exposure. - Develop HR policies promoting appropriate behaviour and fostering a positive, inclusive working experience. Directorate Development - Support the development of the Workforce Team and explore innovative ways of delivering high-quality HR support to service lines and clinical divisions. - Contribute to the effective running of the Workforce Directorate by attending departmental/team meetings and contributing to the development of departmental objectives and achievements. - Undertake project work as specified by the Associate Director of Workforce (Operations) and Deputy or Chief People Officer. Research and Development - Participate in the development, implementation, and improvement of the job evaluation process, providing guidance to managers in line with national guidance. Requirements: Qualifications: - Hold a master's degree or possess equivalent professional qualifications. - Demonstrate ongoing commitment to personal development. - Possess specialized knowledge across various HR domains. Experience: - Demonstrated track record of management/senior-level generalist HR management. - Provide tangible evidence of diagnosing, developing, and delivering effective HR interventions across diverse situations. - Experienced in performance management, team dynamics, and development. - Worked autonomously, resolving day-to-day HR operational issues and offering guidance. - Developed and delivered training programs. - Demonstrated operational and some strategic HR achievements across a broad scope. - Proven ability to excel in complex, high-performance environments. - Some experience in restructuring and change management. - Experienced in crafting complex business cases and policies and implementing them across organizations. Skills & Knowledge: - Excellent interpersonal skills facilitating positive relationships with various managers. - Willingness to take initiative within a team context to drive improved practices. - Demonstrated ability to collaborate, gain confidence, and influence staff at all levels. - Proficient in prioritization and meeting deadlines. - Ability to produce insightful analysis of complex information. - Capacity to inspire and build rapport with others. - High motivation and ability to overcome obstacles at all levels. - Able to manage workload independently with regular supervision. - Capable of handling multiple projects simultaneously, focusing on a range of issues to meet agreed deadlines. - Aptitude for constructive collaboration with internal and external stakeholders to achieve success through partnership. - Ability to deliver objectives within agreed timeframes. - Excellent verbal and written communication and presentation skills, effectively conveying information to diverse audiences. - Able to provide examples of demonstrating the Trust's Values and Behaviours. Personal Attributes/Qualities: - Ability to perform under pressure. - Diplomatic demeanour with keen attention to detail. - Focus on patient-centric approach. - Innovative and positive outlook. - Enthusiastic and action-oriented. - Commitment to health improvement values and principles. - Decisive, professional, assertive, self-motivated, intuitive, pragmatic, and thoughtful. - Ability to impact and influence senior stakeholders. - Emotional resilience. - Integrity. - Commitment to promoting inclusion and diversity.
Mar 28, 2024
Full time
Kingston Hospital NHS Foundation Trust enjoys a unique relationship, not just with its patients, but with its staff and the local community; a relationship based on trust and support. This is demonstrated through the 600 local volunteers who give their time alongside the trust's own 2,600 colleagues and underpinned by its pledge to be caring, safe, responsible, and to value its people. The 520-bed hospital serves approximately 320,000 people in both Kingston and the surrounding areas of Richmond, Roehampton, Putney, East Elmbridge and other parts of South West London and Surrey. Job Summary: The Associate HR Business Partner assumes a pivotal operational/strategic role within the Workforce Team, dedicated to advocating for a customer-centric HR service. Their primary focus lies in supporting service lines within a clinical/corporate division, ensuring the delivery of top-notch service to patients, in alignment with the Trust's vision, purpose, priorities, and objectives. A significant aspect of this role involves spearheading a targeted project involving the disaggregation of services in the Hounslow Borough. Supporting the TUPE consultation process is expected to constitute a major portion of the assignment, although the post holder will also handle various ad hoc tasks as delegated. Reporting directly to the Associate Director of Workforce (Operations) and functioning as an integral member of the Workforce division, the Associate HRBP is tasked with providing high-quality strategic and operational workforce support. This encompasses ensuring best practices in people management within their designated areas of responsibility and throughout the broader workforce function. Key Responsibilities: Relationship Management - Foster strong human resources relationships with divisions/corporate areas to influence, challenge, and support service delivery and people strategies, while monitoring their success. - Collaborate with Directors and senior management teams to identify workforce issues for medical and non-medical teams and develop appropriate business-focused HR interventions that enhance people capability in alignment with Trust objectives. Improving Leadership Capability - Identify and coach current and future Trust managers, with support from the Learning & Development team. - Support divisional plans to enhance people management skills through coaching conversations. - Identify measures to improve management capability and service delivery. - Develop and deliver bite-size training interventions in HR-related matters to existing and aspiring line managers. - Utilize workforce intelligence to identify people management requirements within the division, establishing credibility as a strategic HR advisor. Workforce Performance and Productivity - Collaborate with managers to review individual, team, and divisional performance and productivity. - Support the development of plans to improve performance and productivity to achieve patient service, operational, quality, and financial targets. - Engage HR colleagues to provide operational support for plan implementation. Workforce Planning and Recruitment - Assist the division in timely workforce planning, ensuring appropriate and rapid recruitment. - Develop, recommend, and support the implementation of HR interventions to address HR issues within the service area. Workforce Metrics - Utilize workforce, financial, and business intelligence metrics to inform decision-making and identify divisional issues. - Regularly monitor and analyse workforce KPIs to support divisions with remedial action. - Collaborate with managers to develop plans to address concerns and manage risks, ensuring the achievement of HR performance targets. - Ensure vacancy rates and other KPIs within the division maintain safe patient care levels. - Analyse results of the annual staff survey, collaborating with the management team to set priorities and develop action plans to enhance staff experience. Succession Planning - Support the implementation of succession planning within the division. - Collaborate with the Learning and Development team to provide support for managers' skills development in the workplace. Project and Change Management - Lead HR initiatives and change activities to ensure delivery in accordance with agreed requirements, effectively coordinating resources. - Ensure people factors are considered in divisional change programs. - Assist in overall delivery of change initiatives, ensuring effective communication and timely implementation of projects. - Engage with Trust Partnership Forum and HR colleagues to plan and support the delivery of change programs. - Advise and support the service area in service development and modernization, adhering to best practices and Trust policies. - Undertake specific projects to support delivery of workforce and business strategy. Employee Relations - Ensure managers effectively handle employee relations issues, collaborating with the ER team to provide appropriate advice and assistance. - Support managers in identifying training and development needs, and in the application of HR policies and practices to minimize risk and financial exposure. - Develop HR policies promoting appropriate behaviour and fostering a positive, inclusive working experience. Directorate Development - Support the development of the Workforce Team and explore innovative ways of delivering high-quality HR support to service lines and clinical divisions. - Contribute to the effective running of the Workforce Directorate by attending departmental/team meetings and contributing to the development of departmental objectives and achievements. - Undertake project work as specified by the Associate Director of Workforce (Operations) and Deputy or Chief People Officer. Research and Development - Participate in the development, implementation, and improvement of the job evaluation process, providing guidance to managers in line with national guidance. Requirements: Qualifications: - Hold a master's degree or possess equivalent professional qualifications. - Demonstrate ongoing commitment to personal development. - Possess specialized knowledge across various HR domains. Experience: - Demonstrated track record of management/senior-level generalist HR management. - Provide tangible evidence of diagnosing, developing, and delivering effective HR interventions across diverse situations. - Experienced in performance management, team dynamics, and development. - Worked autonomously, resolving day-to-day HR operational issues and offering guidance. - Developed and delivered training programs. - Demonstrated operational and some strategic HR achievements across a broad scope. - Proven ability to excel in complex, high-performance environments. - Some experience in restructuring and change management. - Experienced in crafting complex business cases and policies and implementing them across organizations. Skills & Knowledge: - Excellent interpersonal skills facilitating positive relationships with various managers. - Willingness to take initiative within a team context to drive improved practices. - Demonstrated ability to collaborate, gain confidence, and influence staff at all levels. - Proficient in prioritization and meeting deadlines. - Ability to produce insightful analysis of complex information. - Capacity to inspire and build rapport with others. - High motivation and ability to overcome obstacles at all levels. - Able to manage workload independently with regular supervision. - Capable of handling multiple projects simultaneously, focusing on a range of issues to meet agreed deadlines. - Aptitude for constructive collaboration with internal and external stakeholders to achieve success through partnership. - Ability to deliver objectives within agreed timeframes. - Excellent verbal and written communication and presentation skills, effectively conveying information to diverse audiences. - Able to provide examples of demonstrating the Trust's Values and Behaviours. Personal Attributes/Qualities: - Ability to perform under pressure. - Diplomatic demeanour with keen attention to detail. - Focus on patient-centric approach. - Innovative and positive outlook. - Enthusiastic and action-oriented. - Commitment to health improvement values and principles. - Decisive, professional, assertive, self-motivated, intuitive, pragmatic, and thoughtful. - Ability to impact and influence senior stakeholders. - Emotional resilience. - Integrity. - Commitment to promoting inclusion and diversity.
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts
Mar 28, 2024
Full time
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts
We are looking for a Parts Advisor that specializes in Trucks to start in a Croydon Depot. The role will include serving customers on the front counter and offering a professional service supplying parts to customers over the phone. The successful candidate should be positive, should work well within a team, be comfortable when dealing with customers and ideally have a background in motor industry click apply for full job details
Mar 28, 2024
Full time
We are looking for a Parts Advisor that specializes in Trucks to start in a Croydon Depot. The role will include serving customers on the front counter and offering a professional service supplying parts to customers over the phone. The successful candidate should be positive, should work well within a team, be comfortable when dealing with customers and ideally have a background in motor industry click apply for full job details
Clockwork Organisation Ltd t/a Travail Employment
Wrexham, Clwyd
Customer Service Administrator 24,000 per annum Permanent role in Wrexham Working hours are Monday -Thursday 8.45am to 5pm and Friday 8.45am-4.30pm Additional benefits: 25 days holiday + bank holidays Free parking Friendly team The Role: We are currently recruiting a Customer Service Administrator for a reputable company that provides premium equipment to a variety of industries. The successfully appointed Service Administrator will enjoy administration as well providing a high level of customer service. The responsibilities of the Customer Service Administrator: Assisting service department, handling calls and dealing with enquiries. Managing key accounts Preparing estimates for repairs and progressing with the customer. Answering phone calls from customers requesting breakdown assistance, parts and general enquiries General administration duties, such as collecting and processing engineer's paperwork. Maintaining records for monthly KPI information, completing KPI reports. Controlling and monitoring work in progress. Processing invoices and purchase orders The successfully appointed Customer Service Administrator will have: The ability to provide excellent administration and customer service. Strong IT skills. Excellent communication skills both verbal and written. Attention to detail. The ability to work productively in a fast working environment. Manufacturing or service background (desirable). Working knowledge of SAP (desirable as training will be provided). The Client Our client prides themselves on their innovation, service and performance. They are committed to delivering expert advice and excellent customer service. This is a fantastic opportunity where extensive training is provided. Friendly Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. Additional skills and job titles: Administrator, Administration Assistant, Customer Service Advisor. To Apply This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. identity, and evidence of any experience, training and qualifications our client considers necessary for this position.
Mar 27, 2024
Full time
Customer Service Administrator 24,000 per annum Permanent role in Wrexham Working hours are Monday -Thursday 8.45am to 5pm and Friday 8.45am-4.30pm Additional benefits: 25 days holiday + bank holidays Free parking Friendly team The Role: We are currently recruiting a Customer Service Administrator for a reputable company that provides premium equipment to a variety of industries. The successfully appointed Service Administrator will enjoy administration as well providing a high level of customer service. The responsibilities of the Customer Service Administrator: Assisting service department, handling calls and dealing with enquiries. Managing key accounts Preparing estimates for repairs and progressing with the customer. Answering phone calls from customers requesting breakdown assistance, parts and general enquiries General administration duties, such as collecting and processing engineer's paperwork. Maintaining records for monthly KPI information, completing KPI reports. Controlling and monitoring work in progress. Processing invoices and purchase orders The successfully appointed Customer Service Administrator will have: The ability to provide excellent administration and customer service. Strong IT skills. Excellent communication skills both verbal and written. Attention to detail. The ability to work productively in a fast working environment. Manufacturing or service background (desirable). Working knowledge of SAP (desirable as training will be provided). The Client Our client prides themselves on their innovation, service and performance. They are committed to delivering expert advice and excellent customer service. This is a fantastic opportunity where extensive training is provided. Friendly Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. Additional skills and job titles: Administrator, Administration Assistant, Customer Service Advisor. To Apply This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. identity, and evidence of any experience, training and qualifications our client considers necessary for this position.
Part Time HR Manager Up to £49,000 (Pro Rata) 21 (Up to 24) hours per week split over 3 or 4 days 25 Days holiday + Stats (Pro rata) Increasing pension contribution max 4% Employee/8% Employee Life Assurance x4 basic (with pension) Phone/laptop Location: Northamptonshire Once again, it s a privilege to be representing a multi-million pound UK based manufacturing business with a presence in over 10 locations worldwide. The company is looking to recruit an experienced HR Manager (Part Time), who is looking to be able to work fairly autonomously and have input into new and existing processes, as well as how HR is treated within a business then please email a copy of your updated CV to (url removed) for a confidential discussion to learn more about this opportunity. This role will provide the successful HR Manager with the autonomy to amend and develop HR processes, and the way Managers are trained in HR processes. You will have a real chance here to make a significant difference to a thriving business where each member of staff works in the best interest of the whole and values/respects input at any level. The role As Part Time HR Manager you will be liaising with all employees, primarily providing support to Management within Engineering/Manufacturing. Reporting to the Plant Director, the position will consist of: Ensuring all leaders are fully conversant with their HR responsibilities and internal processes Manage employee communications Absence management and manage the annual appraisal process Maintain and regularly update employee records Employee rewards and entertaining administration Manage UKBA processes/VISA applications Keep the organisation chart up to date Lead/support recruitment activity where necessary (to include creating internal/external adverts) Support production of monthly payroll and to manage pension advisor visits Arrange and support visits from Occupational Health Keep drugs and alcohol training and equipment up to date Update the internal telephone list and telephone list for reception Maintain employee locker system Ad hoc administrative support The Candidate One of the most rewarding parts about working with our client is how they value their staff and their input no one is to low or high within the business to help, everyone pulls together. It is crucial that the successful Part Time HR Manager be happy to pitch in occasionally outside the daily remit of HR Manager, but within their capabilities. Skills/experience required: Experience working as a AR Advisor or HR Manager/Assistant/Business Partner within a logistics or manufacturing business Must have a HR qualification CIPD or Degree ideally Have strong HR credentials i.e. performance management, improving systems, attendance, absenteeism, conflict resolution, labour supply, counselling, grievances, investigation, etc Have a background or be comfortable of being visible on the shopfloor, engaging with staff day to day to build rapport and drive HR engagement Proactive, self-motivated and highly organised Based in the Northamptonshire region The Benefits In return, the successful Part Time HR Manager will be offered a generous package. £49k (pro rata) Minimum of 21hrs per week (up to 25) 21 hours split across 3 or 4 days per week (Monday required) 25 days holiday + bank holidays (Pro rata) (Rising to 26 after 3 years) Laptop and mobile Pension up to 4% employee/8% employer Life assurance x4 basic salary How to apply: Please click apply or for further information or please email me an up to date copy of your CV to (url removed) ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and General Engineering recruitment on both a permanent and contract basis for more opportunities like this one, visit our website. By applying you accept the terms of our Privacy Notice which can be found on our website. ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Mar 27, 2024
Full time
Part Time HR Manager Up to £49,000 (Pro Rata) 21 (Up to 24) hours per week split over 3 or 4 days 25 Days holiday + Stats (Pro rata) Increasing pension contribution max 4% Employee/8% Employee Life Assurance x4 basic (with pension) Phone/laptop Location: Northamptonshire Once again, it s a privilege to be representing a multi-million pound UK based manufacturing business with a presence in over 10 locations worldwide. The company is looking to recruit an experienced HR Manager (Part Time), who is looking to be able to work fairly autonomously and have input into new and existing processes, as well as how HR is treated within a business then please email a copy of your updated CV to (url removed) for a confidential discussion to learn more about this opportunity. This role will provide the successful HR Manager with the autonomy to amend and develop HR processes, and the way Managers are trained in HR processes. You will have a real chance here to make a significant difference to a thriving business where each member of staff works in the best interest of the whole and values/respects input at any level. The role As Part Time HR Manager you will be liaising with all employees, primarily providing support to Management within Engineering/Manufacturing. Reporting to the Plant Director, the position will consist of: Ensuring all leaders are fully conversant with their HR responsibilities and internal processes Manage employee communications Absence management and manage the annual appraisal process Maintain and regularly update employee records Employee rewards and entertaining administration Manage UKBA processes/VISA applications Keep the organisation chart up to date Lead/support recruitment activity where necessary (to include creating internal/external adverts) Support production of monthly payroll and to manage pension advisor visits Arrange and support visits from Occupational Health Keep drugs and alcohol training and equipment up to date Update the internal telephone list and telephone list for reception Maintain employee locker system Ad hoc administrative support The Candidate One of the most rewarding parts about working with our client is how they value their staff and their input no one is to low or high within the business to help, everyone pulls together. It is crucial that the successful Part Time HR Manager be happy to pitch in occasionally outside the daily remit of HR Manager, but within their capabilities. Skills/experience required: Experience working as a AR Advisor or HR Manager/Assistant/Business Partner within a logistics or manufacturing business Must have a HR qualification CIPD or Degree ideally Have strong HR credentials i.e. performance management, improving systems, attendance, absenteeism, conflict resolution, labour supply, counselling, grievances, investigation, etc Have a background or be comfortable of being visible on the shopfloor, engaging with staff day to day to build rapport and drive HR engagement Proactive, self-motivated and highly organised Based in the Northamptonshire region The Benefits In return, the successful Part Time HR Manager will be offered a generous package. £49k (pro rata) Minimum of 21hrs per week (up to 25) 21 hours split across 3 or 4 days per week (Monday required) 25 days holiday + bank holidays (Pro rata) (Rising to 26 after 3 years) Laptop and mobile Pension up to 4% employee/8% employer Life assurance x4 basic salary How to apply: Please click apply or for further information or please email me an up to date copy of your CV to (url removed) ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and General Engineering recruitment on both a permanent and contract basis for more opportunities like this one, visit our website. By applying you accept the terms of our Privacy Notice which can be found on our website. ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Parts Advisor Taskmaster Resources are looking to recruit Parts Advisor on behalf of our client based in Peterborough. Duties: Answering inbound calls. Taking orders from customers over the phone. Skills: Must have knowledge of cars and their mechanical parts etc. Strong communication and interpersonal skills. Active listening skills. Must have excellent customer service skills and good telephone manner. Must be computer literate and good with emails etc. Someone from automotive background would be advantageous. Shifts: Monday to Thursday - 8:30am-17:30pm and Friday - 8:30am-16:00pm Pay: 11.50- 13.00 depending on experience. Please apply for full details. Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)
Mar 27, 2024
Seasonal
Parts Advisor Taskmaster Resources are looking to recruit Parts Advisor on behalf of our client based in Peterborough. Duties: Answering inbound calls. Taking orders from customers over the phone. Skills: Must have knowledge of cars and their mechanical parts etc. Strong communication and interpersonal skills. Active listening skills. Must have excellent customer service skills and good telephone manner. Must be computer literate and good with emails etc. Someone from automotive background would be advantageous. Shifts: Monday to Thursday - 8:30am-17:30pm and Friday - 8:30am-16:00pm Pay: 11.50- 13.00 depending on experience. Please apply for full details. Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)
Vanta Staffing Limited
High Wycombe, Buckinghamshire
Vanta Staffing High Wycombe are searching for a Service Advisor for a prestige garage in the High Wycombe area. You must have a full UK driving licence, held for at least 2 years. Experience is desirable but not essential as service knowledge and on the job training is offered. Monday - Friday (occasional Saturday required 8am - 1pm, max 4 per year) 8am - 5.30pm GBP25,000 - GBP26,000 Holiday allowance to increase after 3 years service. The key skills required of the Service Advisor are: Excellent Communication skills with customers and other colleagues. A friendly, patient and reassuring manner. Have good organisational skills and be capable of multi-tasking. Excellent administrations skills with a high attention to detail. Ability to work on own initiative but also as a respectful team player. Computer literate including use of Microsoft Office. Be reliable. The responsibilities of the Service Advisor are: Building and maintaining strong relationships with customers, ensuring every customer is greeted in a welcoming and friendly manner. Answering incoming calls and online bookings and scheduling service, repair and MOT appointments as required. Paying careful attention to symptoms and what work/services will be needed both at point of booking and when vehicles arrive for work. Dealing with courtesy car bookings. Supporting the Service Manager in the planning and scheduling of work to workshop technicians, including preparing workflow plans for future work. Calling/emailing part suppliers and ordering parts as required. Ensuring customers are kept well informed of progress with their vehicle, keeping the trust and confidence whilst their vehicle is with us. Supporting the Service Manager in tracking jobs in progress through the workshops including strong communication with technicians and customers. Preparing invoices, finalising preparations to the customer car after work is complete including ensuring the car has been washed and sanitised. Supporting the use of CRM systems to drive new business and ensure existing customers continue to have up to date communication. Helping to ensure stock levels are accurate. Other duties as and when is required within the service reception and showroom.
Mar 27, 2024
Full time
Vanta Staffing High Wycombe are searching for a Service Advisor for a prestige garage in the High Wycombe area. You must have a full UK driving licence, held for at least 2 years. Experience is desirable but not essential as service knowledge and on the job training is offered. Monday - Friday (occasional Saturday required 8am - 1pm, max 4 per year) 8am - 5.30pm GBP25,000 - GBP26,000 Holiday allowance to increase after 3 years service. The key skills required of the Service Advisor are: Excellent Communication skills with customers and other colleagues. A friendly, patient and reassuring manner. Have good organisational skills and be capable of multi-tasking. Excellent administrations skills with a high attention to detail. Ability to work on own initiative but also as a respectful team player. Computer literate including use of Microsoft Office. Be reliable. The responsibilities of the Service Advisor are: Building and maintaining strong relationships with customers, ensuring every customer is greeted in a welcoming and friendly manner. Answering incoming calls and online bookings and scheduling service, repair and MOT appointments as required. Paying careful attention to symptoms and what work/services will be needed both at point of booking and when vehicles arrive for work. Dealing with courtesy car bookings. Supporting the Service Manager in the planning and scheduling of work to workshop technicians, including preparing workflow plans for future work. Calling/emailing part suppliers and ordering parts as required. Ensuring customers are kept well informed of progress with their vehicle, keeping the trust and confidence whilst their vehicle is with us. Supporting the Service Manager in tracking jobs in progress through the workshops including strong communication with technicians and customers. Preparing invoices, finalising preparations to the customer car after work is complete including ensuring the car has been washed and sanitised. Supporting the use of CRM systems to drive new business and ensure existing customers continue to have up to date communication. Helping to ensure stock levels are accurate. Other duties as and when is required within the service reception and showroom.
About Opply Currently, 25 million consumer goods brands worldwide with $4 Trillion of revenue do not have the access, knowledge or power to create effective supply chains. Opply revolutionises how these brands find, communicate and order from suppliers by building the world's first personalised end-to-end supply platform for them. We focus on the most innovative brands and suppliers, becoming the leading platform and data leader in consumer goods innovation, powering anyone to start and scale their own successful brand. Who We Are We're a close-knit and fast growing team of 23, working across five time zones, and we meet up internationally several times a year to work, ideate and hang out (in 2023 it was Croatia and Finland)! We've won lots of awards like StartUp of the Year for Technology Services and Supply Chain Specialists of the Year at the UK Startup and Global Corporate LiveWire awards - achievements we're super proud of! Most importantly our team is the most important part of the business, and we need extraordinary minds with a strong ownership mindset who want to join us on our mission! What You'll Be Doing At Opply, our strength is the efficiency with which we deliver cutting-edge products and support to our customers. We're proud to set the standard for success in our industry. To help us continue our growth, we're seeking a strategically operational Chief of Staff to play a lead role in growing Opply! Your core responsibilities will include: Play a key role in the leadership team to, acting as an advisor and independent thinkeron business and operational matters Establish and implement strategic operational frameworks across functions Set, monitor, and manage OKRs , ensuring operational alignment and efficiency Identify and act on operational growth levers Communicate effectively and create clear direction for all team members to facilitate fast and results-orientateddecisions Manage key projects, focusing on operational impact and strategic objectives Analyze operational data for decision-making and report on progress Lead hiring processes to align with operational goals Provide leadership wherever is most business critical with a focus on operational continuity What Experience You Have Have worked and progressed in a top tier consulting firm or similar e.g. investment banking Industry experience in the roles special projects, ops lead, Chief of Staff or similar Scaled with an early stage VC-backedstartup e.g from Seed/Series You have a growth mindset and are highly entrepreneurial , maybe having already or wanting to start your own company one day You are highly curious and data-driven - you can manage many complex parts of the business, providing numerical updates to stakeholders You are highly resourceful and executional , happy to roll up your sleeves to get any job done B2B Marketplace experience preferred Who You Are You're an empathetic and inspirational team player who collaborates well with all teams, ideally in a fast-paced business with high growth You're a super fast learner. You have the natural curiosity and intellectual prowess to deeply understand new topics and pick up new skills in rapid time You are resourceful and scrappy. Things need to get done, you always find a way to make it happen. Even when the work is hard, you are relentless in delivering even with limited information and ambiguity You naturally take ownership. You always stand up for what you believe is true and influence others to join you on the journey something is being done and finding ways to make the process easier, and more efficient You are a natural creative problem-solver. You excel at identifying unintuitive solutions to tough problems You care deeply about customers and their happiness. Diving deep into what will improve their day-to-day What We Offer Compensation: Salary £60,000-80,000 + Equity 33 days holiday a year (inc. UK public holidays) Regular global retreats to meet the whole team (Croatia and Finland were our last two)! Enrolment in the company Pension Scheme Hybrid and remote working options available WeWork All Access membership (worldwide and dog-friendly!) Wide range of wellness services e.g. gym, medical insurance, MoreHappi coaching services Regular team socials
Mar 27, 2024
Full time
About Opply Currently, 25 million consumer goods brands worldwide with $4 Trillion of revenue do not have the access, knowledge or power to create effective supply chains. Opply revolutionises how these brands find, communicate and order from suppliers by building the world's first personalised end-to-end supply platform for them. We focus on the most innovative brands and suppliers, becoming the leading platform and data leader in consumer goods innovation, powering anyone to start and scale their own successful brand. Who We Are We're a close-knit and fast growing team of 23, working across five time zones, and we meet up internationally several times a year to work, ideate and hang out (in 2023 it was Croatia and Finland)! We've won lots of awards like StartUp of the Year for Technology Services and Supply Chain Specialists of the Year at the UK Startup and Global Corporate LiveWire awards - achievements we're super proud of! Most importantly our team is the most important part of the business, and we need extraordinary minds with a strong ownership mindset who want to join us on our mission! What You'll Be Doing At Opply, our strength is the efficiency with which we deliver cutting-edge products and support to our customers. We're proud to set the standard for success in our industry. To help us continue our growth, we're seeking a strategically operational Chief of Staff to play a lead role in growing Opply! Your core responsibilities will include: Play a key role in the leadership team to, acting as an advisor and independent thinkeron business and operational matters Establish and implement strategic operational frameworks across functions Set, monitor, and manage OKRs , ensuring operational alignment and efficiency Identify and act on operational growth levers Communicate effectively and create clear direction for all team members to facilitate fast and results-orientateddecisions Manage key projects, focusing on operational impact and strategic objectives Analyze operational data for decision-making and report on progress Lead hiring processes to align with operational goals Provide leadership wherever is most business critical with a focus on operational continuity What Experience You Have Have worked and progressed in a top tier consulting firm or similar e.g. investment banking Industry experience in the roles special projects, ops lead, Chief of Staff or similar Scaled with an early stage VC-backedstartup e.g from Seed/Series You have a growth mindset and are highly entrepreneurial , maybe having already or wanting to start your own company one day You are highly curious and data-driven - you can manage many complex parts of the business, providing numerical updates to stakeholders You are highly resourceful and executional , happy to roll up your sleeves to get any job done B2B Marketplace experience preferred Who You Are You're an empathetic and inspirational team player who collaborates well with all teams, ideally in a fast-paced business with high growth You're a super fast learner. You have the natural curiosity and intellectual prowess to deeply understand new topics and pick up new skills in rapid time You are resourceful and scrappy. Things need to get done, you always find a way to make it happen. Even when the work is hard, you are relentless in delivering even with limited information and ambiguity You naturally take ownership. You always stand up for what you believe is true and influence others to join you on the journey something is being done and finding ways to make the process easier, and more efficient You are a natural creative problem-solver. You excel at identifying unintuitive solutions to tough problems You care deeply about customers and their happiness. Diving deep into what will improve their day-to-day What We Offer Compensation: Salary £60,000-80,000 + Equity 33 days holiday a year (inc. UK public holidays) Regular global retreats to meet the whole team (Croatia and Finland were our last two)! Enrolment in the company Pension Scheme Hybrid and remote working options available WeWork All Access membership (worldwide and dog-friendly!) Wide range of wellness services e.g. gym, medical insurance, MoreHappi coaching services Regular team socials
Our Client in Peterborough is looking for a Service Advisor to join their team. As a Service Advisor, you will be: -Taking receipt of vehicles -Advising customers in person or by telephone -Making initial diagnoses -Writing orders for repair work -Monitoring the repair process -Taking receipt of repaired vehicles and handing them over to customers. -Actively selling after-sales services in a customer-oriented manner. -Ensuring the workshop is working to full capacity by effectively scheduling customer orders. -Mediating between the spare parts warehouse, workshop, and customers as well as sales and accounts. ROTATING SHIFTS 07:00-16:00 / 08:00-17:00 / 09:00-18:00 1 IN 3 SATURDAYS 08:00-12:00 (paid as overtime) 26k plus 4k OTE bonus Skills and Experience Required for the Job: -Previous experience in a customer service environment. -Adaptable -Excellent communication skills, with the ability to communicate at all levels. -Technician knowledge would be advantageous. If you are interested, please apply with your up-to-date CV today!
Mar 27, 2024
Full time
Our Client in Peterborough is looking for a Service Advisor to join their team. As a Service Advisor, you will be: -Taking receipt of vehicles -Advising customers in person or by telephone -Making initial diagnoses -Writing orders for repair work -Monitoring the repair process -Taking receipt of repaired vehicles and handing them over to customers. -Actively selling after-sales services in a customer-oriented manner. -Ensuring the workshop is working to full capacity by effectively scheduling customer orders. -Mediating between the spare parts warehouse, workshop, and customers as well as sales and accounts. ROTATING SHIFTS 07:00-16:00 / 08:00-17:00 / 09:00-18:00 1 IN 3 SATURDAYS 08:00-12:00 (paid as overtime) 26k plus 4k OTE bonus Skills and Experience Required for the Job: -Previous experience in a customer service environment. -Adaptable -Excellent communication skills, with the ability to communicate at all levels. -Technician knowledge would be advantageous. If you are interested, please apply with your up-to-date CV today!
Vacancy - Sales Executive - Rochdale Our client, probably the best employer in the North West, is looking to recruit an experienced New Car Sales Executive to join an already successful team. This role is one of the main driving forces for the success of the dealership and as such it demands the highest levels of professionalism and customer service. The successful candidate will have the opportunity to earn an uncapped salary within this buoyant area. Key Skills: Excellent levels of professionalism and customer service. Excellent communication skills, and an outgoing, friendly personality. Highly motivated and target driven, with a solid and proven sales track record. Ability to up-sell products and features and be able to negotiate and close a sale. Committed, reliable and well presented This is an excellent opportunity for the right applicant, who is dedicated and committed to work, in return the company offers a competitive basic salary, generous commission structure, genuine career progression, training, and incentives. Excellent working facilities with a competitive salary, together with a host of other employee benefits including: Up to 27 days holidays (based on length of service), plus 8 bank holidays. Pension scheme Life assurance cover Employee reward & recognition schemes Annual children's Christmas party & staff party Staff discounts Subsidised prestige car scheme for employees 1,000 staff referral award Staff canteen Working hours/Days: - Monday to Friday - 8:30am to 6pm Saturday - 9am to 5pm Sunday 11am to 4pm Alternate weekend off Salary: - Basic - 20k OTE - 45k uncapped bonus Client will also guarantee 50% of bonus for first 4 months = 1041.67 Further training and development with huge career prospects Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission. Key positions; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
Mar 27, 2024
Full time
Vacancy - Sales Executive - Rochdale Our client, probably the best employer in the North West, is looking to recruit an experienced New Car Sales Executive to join an already successful team. This role is one of the main driving forces for the success of the dealership and as such it demands the highest levels of professionalism and customer service. The successful candidate will have the opportunity to earn an uncapped salary within this buoyant area. Key Skills: Excellent levels of professionalism and customer service. Excellent communication skills, and an outgoing, friendly personality. Highly motivated and target driven, with a solid and proven sales track record. Ability to up-sell products and features and be able to negotiate and close a sale. Committed, reliable and well presented This is an excellent opportunity for the right applicant, who is dedicated and committed to work, in return the company offers a competitive basic salary, generous commission structure, genuine career progression, training, and incentives. Excellent working facilities with a competitive salary, together with a host of other employee benefits including: Up to 27 days holidays (based on length of service), plus 8 bank holidays. Pension scheme Life assurance cover Employee reward & recognition schemes Annual children's Christmas party & staff party Staff discounts Subsidised prestige car scheme for employees 1,000 staff referral award Staff canteen Working hours/Days: - Monday to Friday - 8:30am to 6pm Saturday - 9am to 5pm Sunday 11am to 4pm Alternate weekend off Salary: - Basic - 20k OTE - 45k uncapped bonus Client will also guarantee 50% of bonus for first 4 months = 1041.67 Further training and development with huge career prospects Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission. Key positions; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
About the role Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Stevenage. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Mar 27, 2024
Full time
About the role Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Stevenage. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
PARTS ADVISOR Location of the Parts Advisor / Group Parts Advisor / Vehicle Parts Advisor / Parts Counter Advisor / Parts Assistant / Automotive Parts Advisor: Wolverhampton Salary of the Parts Advisor / Group Parts Advisor / Vehicle Parts Advisor / Parts Counter Advisor / Parts Assistant / Automotive Parts Advisor: £27,500 click apply for full job details
Mar 27, 2024
Full time
PARTS ADVISOR Location of the Parts Advisor / Group Parts Advisor / Vehicle Parts Advisor / Parts Counter Advisor / Parts Assistant / Automotive Parts Advisor: Wolverhampton Salary of the Parts Advisor / Group Parts Advisor / Vehicle Parts Advisor / Parts Counter Advisor / Parts Assistant / Automotive Parts Advisor: £27,500 click apply for full job details
Parts Advisor (Plant Machinery) £25,000 - £27,000 + Bonus Scheme + Bespoke Training Package + Progression + Office Based Altrincham Are you a Parts Advisor or similar looking for a role within a highly successful and thriving company, where you will play an essential part in the Service Team, with the opportunity to progress into a leadership role? Are you looking to fully utilise your skills and expe click apply for full job details
Mar 27, 2024
Full time
Parts Advisor (Plant Machinery) £25,000 - £27,000 + Bonus Scheme + Bespoke Training Package + Progression + Office Based Altrincham Are you a Parts Advisor or similar looking for a role within a highly successful and thriving company, where you will play an essential part in the Service Team, with the opportunity to progress into a leadership role? Are you looking to fully utilise your skills and expe click apply for full job details
Head of Capital and Reinsurance page is loaded Head of Capital and Reinsurance Apply locations London - Riverbank House time type Full time posted on Posted 3 Days Ago job requisition id R-16596 About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We've got big dreams of becoming Britain's best retail general insurer. And we're almost there. Our talented, reactive, and communicative finance team are on call to help us do it in a sustainable, profitable way. With close connections to our shareholders, and a commitment to integrity that spans the entire business, our people are no strangers to creating - and maintaining - value on an unbelievable scale. Together, we're one of a kind. The Role: Reporting to the Director of Capital Management, as Head of Capital Management and Reinsurance, you'll play a crucial part in optimising our balance sheet structure through equity, reinsurance, and debt strategies. You'll lead multi-disciplinary teams across CFO and the wider business, interacting with Executive, Board, and external advisors. What you'll be doing: Lead the analysis and recommendations on balance sheet structuring. Lead and contribute to high-impact capital projects, including debt or equity issuance, mergers, acquisitions, partnerships, and share buybacks. Influence the long-term value of shareholder investments by strategically deploying capital. Shape the direction of capital planning, dividend proposals, risk appetite, and contingent management actions. Collaborate with the reinsurance manager, external brokers, and our Actuarial teams to analyse reinsurance value and optimal structures. Drive the production and delivery of Solvency Ratio, influencing the Group's approved internal model. Monitor capital requirements from rating agencies and external parties. Stay updated on market and regulatory developments, liaising with external advisors. What you'll need: You'll be qualified in Accounting, Actuarial, or CII, and bring a wealth of expertise, encompassing knowledge of Solvency 2, insurance accounting, and company law. You'll need to have a deep understanding of capital markets, reinsurance, and structures, and experience leading and collaborating with senior stakeholders in diverse teams. Your experience will extend to regulatory compliance, capital modelling, exposure to rating agencies, and a robust comprehension of the financial dynamics within the insurance industry and broader market. Lets bring on your best. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. You'll spend 2 days per week working from our new London Riverbank House office, and the rest of your time based at home. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Annual bonus of up to 20% EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. 30 days annual leave Buy as you earn share scheme Employee discounts and cashback Plus many more Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you. Similar Jobs (5) Head of First Line Risk - Pricing and Underwriting locations London - Riverbank House time type Full time posted on Posted 20 Days Ago Head of Finance Results and Production locations London - Riverbank House time type Full time posted on Posted 6 Days Ago Capital Actuary locations London - Riverbank House time type Full time posted on Posted 30+ Days Ago With well-known brands including Direct Line, Churchill and Green Flag, we're proud to be one of the UK's leading general insurers. We've been helping people carry on with their lives since the 1980s, giving them the peace of mind to focus on the future. After 40 years of innovation we're still leading the way, providing evolving products and services that are just what people need. Our business is full of talented individuals, each bringing their own strengths, skills and ideas. We work together, to be brilliant for millions of customers every single day. Join us, in a career that empowers you to be the best you can be - and to be yourself. Your input matters here. So, whatever you do, we'll encourage you to own it. To spot opportunities, speak out and make things happen. Our vision is for a world where insurance is personal, inclusive and a force for good. And you can help us make that a reality. Because when we work together, we can all achieve great things. Together, we're one of a kind.
Mar 27, 2024
Full time
Head of Capital and Reinsurance page is loaded Head of Capital and Reinsurance Apply locations London - Riverbank House time type Full time posted on Posted 3 Days Ago job requisition id R-16596 About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We've got big dreams of becoming Britain's best retail general insurer. And we're almost there. Our talented, reactive, and communicative finance team are on call to help us do it in a sustainable, profitable way. With close connections to our shareholders, and a commitment to integrity that spans the entire business, our people are no strangers to creating - and maintaining - value on an unbelievable scale. Together, we're one of a kind. The Role: Reporting to the Director of Capital Management, as Head of Capital Management and Reinsurance, you'll play a crucial part in optimising our balance sheet structure through equity, reinsurance, and debt strategies. You'll lead multi-disciplinary teams across CFO and the wider business, interacting with Executive, Board, and external advisors. What you'll be doing: Lead the analysis and recommendations on balance sheet structuring. Lead and contribute to high-impact capital projects, including debt or equity issuance, mergers, acquisitions, partnerships, and share buybacks. Influence the long-term value of shareholder investments by strategically deploying capital. Shape the direction of capital planning, dividend proposals, risk appetite, and contingent management actions. Collaborate with the reinsurance manager, external brokers, and our Actuarial teams to analyse reinsurance value and optimal structures. Drive the production and delivery of Solvency Ratio, influencing the Group's approved internal model. Monitor capital requirements from rating agencies and external parties. Stay updated on market and regulatory developments, liaising with external advisors. What you'll need: You'll be qualified in Accounting, Actuarial, or CII, and bring a wealth of expertise, encompassing knowledge of Solvency 2, insurance accounting, and company law. You'll need to have a deep understanding of capital markets, reinsurance, and structures, and experience leading and collaborating with senior stakeholders in diverse teams. Your experience will extend to regulatory compliance, capital modelling, exposure to rating agencies, and a robust comprehension of the financial dynamics within the insurance industry and broader market. Lets bring on your best. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. You'll spend 2 days per week working from our new London Riverbank House office, and the rest of your time based at home. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Annual bonus of up to 20% EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. 30 days annual leave Buy as you earn share scheme Employee discounts and cashback Plus many more Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you. Similar Jobs (5) Head of First Line Risk - Pricing and Underwriting locations London - Riverbank House time type Full time posted on Posted 20 Days Ago Head of Finance Results and Production locations London - Riverbank House time type Full time posted on Posted 6 Days Ago Capital Actuary locations London - Riverbank House time type Full time posted on Posted 30+ Days Ago With well-known brands including Direct Line, Churchill and Green Flag, we're proud to be one of the UK's leading general insurers. We've been helping people carry on with their lives since the 1980s, giving them the peace of mind to focus on the future. After 40 years of innovation we're still leading the way, providing evolving products and services that are just what people need. Our business is full of talented individuals, each bringing their own strengths, skills and ideas. We work together, to be brilliant for millions of customers every single day. Join us, in a career that empowers you to be the best you can be - and to be yourself. Your input matters here. So, whatever you do, we'll encourage you to own it. To spot opportunities, speak out and make things happen. Our vision is for a world where insurance is personal, inclusive and a force for good. And you can help us make that a reality. Because when we work together, we can all achieve great things. Together, we're one of a kind.
Job Title: Service Advisor - Gateshead Salary: £26,000 Basic + Bonus (OTE £30,800) Hours: Monday to Friday 07:30-18:00 and Saturdays on a rota 08:00-13:00-42 hours per week Ref: OC17163We have a new vacancy for an experienced Service Advisor for my client's main dealership in Gateshead. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Competitive salaries with clear pay scales in place as you develop. Generous annual leave allowance that increases with length of service. Eligibility to join one of the colleague car plans and cycle to work schemes. Enhanced maternity leave, adoption leave and paternity leave. Employee assistance programme and free access to Smart Health. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice Dickinson INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Mar 27, 2024
Full time
Job Title: Service Advisor - Gateshead Salary: £26,000 Basic + Bonus (OTE £30,800) Hours: Monday to Friday 07:30-18:00 and Saturdays on a rota 08:00-13:00-42 hours per week Ref: OC17163We have a new vacancy for an experienced Service Advisor for my client's main dealership in Gateshead. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Competitive salaries with clear pay scales in place as you develop. Generous annual leave allowance that increases with length of service. Eligibility to join one of the colleague car plans and cycle to work schemes. Enhanced maternity leave, adoption leave and paternity leave. Employee assistance programme and free access to Smart Health. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice Dickinson INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.