Job ID: 045725 Salary: £ 63,112 per annum Grade: 10 Closing Date: Sunday 5 May 2024 at 23:59 Location: Union Street London Contract type: Permanent Team: Strategy, Policy and Relationships team - Skills and Employment Directorate: Communities and Skills Communities and Skills The Communities and Skills directorate work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Within the directorate sits the Skills & Employment unit which is responsible for delivering the Mayor's vision for skills and employment support to help Londoners and the capital's communities and businesses to thrive. About the team London's skills and employment system plays a key role in supporting Londoners to get the skills they need to improve their lives and for London's economy to thrive. Our skills system is the highest performing in the country and the Mayor of London has recently reached the important milestone of having supported the participation of over 1 million learners through his adult education programmes, since taking control of London's Adult Education Budget (AEB) in 2019. Through further devolution of powers, funding and decision making, we want to support even more Londoners to transform their lives. The work of the strategy, policy and relationships team includes writing the strategies and developing new thinking that brings to life the Mayor's vision for skills and employment. We also lead public affairs, community engagement, and marketing campaigns, providing data, evidence and analysis, to make sure we are responding to London's needs. The team is warm and inclusive and has had led on a number of policies that have made London's skills programmes the most accessible in the country, supporting over 1 million learners to participate in life changing training. About the role We are looking for a dynamic and skilled Principal Policy Officer to join our friendly Strategy, Policy and Relationships Team. The team manages strategy, policy and governance arrangements within the GLA's skills and employment unit, which runs a range of flagship programmes to deliver high quality adult education in London. The team includes a range of responsibilities, including strategy planning, policy development and communications, as well as governance and stakeholder engagement. You will be expected to lead programmes, projects and policies to deliver the Mayor's priorities for skills and employment in the capital, with a particular focus on shaping and securing greater devolution of powers, funding and decision making over skills and employment. The post holder will work closely and develop relationships with local and national government partners including London Councils and sub-regional groupings of boroughs to develop a coherent approach for the future skills landscape in London, governance and implementation of devolution strategies. You will have a successful track record in managing teams and policy development and lead a team of two Senior Policy Officers to produce evidence and research that supports skills and employment policy priorities. What your day will look like You will: Lead strategy and policy development work on skills and employment devolution in London. Work closely with local and national government stakeholders, and others to develop shared policy positions and lobbying priorities. Brief the Mayor's Office on policy relating to employment and skills in London and national government policy responses. Ensure that employment and skills commitments made in the Skills Roadmap for London, the Mayor's Manifesto and Skills for Londoners Strategy are delivered. Identify opportunities for the development of skills and employment programmes. Manage GLA relationships with local and national government stakeholders; and identify and develop options for the Mayor to influence and promote London specific activity by these delivery organisations. Prepare regular updates for senior management on progress in the delivery of skills and employment priorities. Ensure risks and issues are identified, discussed and actioned as necessary, including ensuring a clear escalation process to senior management when risks cannot be solved at working level. Support the work of the Skills for Londoners Board and Jobs and Skills Business Partnership, and associated subordinates. Contribute to the GLA's work on devolution, and support the joining up of work by the different teams involved in devolution and skills matters within the GLA and across the GLA group. Provide high quality client support for relevant senior stakeholders in the GLA, including: o drafting timely responses to Mayoral questions and correspondence o providing concise briefings and responses to questions o providing meeting management and secretariat functions for key meetings o representing the GLA at external events and meetings o making timely responses to the London Assembly's scrutiny function. Manage staff and resources allocated to the job in accordance with the Authority's policies and code of Ethics and Standards Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary cross-department and cross-organisational groups and task teams. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: A substantial knowledge of strategy development and/or economic development, skills or employment policy A successful track record, in a high-profile organisation, of influencing and shaping policy and ensuring its implementation. Knowledge and understanding of, and ability to operate successfully at a senior level in a complex organisational or political environment. Experience of project-based work including planning and monitoring delivery against plans. How to apply If you would like to apply for the role you will need to submit the following: - Up to date CV - Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria and person specification outlined in the advert. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview date is: 21 May 2024 Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Person specification Technical requirements/experience/qualifications 1. A substantial knowledge of strategy development and/or economic development policy with particular expertise in skills and employment policy. 2. A successful track record, in a high-profile organisation, of influencing and shaping policy and ensuring its implementation. 3. Knowledge and understanding of, and ability to operate successfully at a senior level in a complex organisational or political environment. 4. Experience of project-based work including planning and monitoring delivery against plans. . click apply for full job details
Apr 17, 2024
Full time
Job ID: 045725 Salary: £ 63,112 per annum Grade: 10 Closing Date: Sunday 5 May 2024 at 23:59 Location: Union Street London Contract type: Permanent Team: Strategy, Policy and Relationships team - Skills and Employment Directorate: Communities and Skills Communities and Skills The Communities and Skills directorate work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Within the directorate sits the Skills & Employment unit which is responsible for delivering the Mayor's vision for skills and employment support to help Londoners and the capital's communities and businesses to thrive. About the team London's skills and employment system plays a key role in supporting Londoners to get the skills they need to improve their lives and for London's economy to thrive. Our skills system is the highest performing in the country and the Mayor of London has recently reached the important milestone of having supported the participation of over 1 million learners through his adult education programmes, since taking control of London's Adult Education Budget (AEB) in 2019. Through further devolution of powers, funding and decision making, we want to support even more Londoners to transform their lives. The work of the strategy, policy and relationships team includes writing the strategies and developing new thinking that brings to life the Mayor's vision for skills and employment. We also lead public affairs, community engagement, and marketing campaigns, providing data, evidence and analysis, to make sure we are responding to London's needs. The team is warm and inclusive and has had led on a number of policies that have made London's skills programmes the most accessible in the country, supporting over 1 million learners to participate in life changing training. About the role We are looking for a dynamic and skilled Principal Policy Officer to join our friendly Strategy, Policy and Relationships Team. The team manages strategy, policy and governance arrangements within the GLA's skills and employment unit, which runs a range of flagship programmes to deliver high quality adult education in London. The team includes a range of responsibilities, including strategy planning, policy development and communications, as well as governance and stakeholder engagement. You will be expected to lead programmes, projects and policies to deliver the Mayor's priorities for skills and employment in the capital, with a particular focus on shaping and securing greater devolution of powers, funding and decision making over skills and employment. The post holder will work closely and develop relationships with local and national government partners including London Councils and sub-regional groupings of boroughs to develop a coherent approach for the future skills landscape in London, governance and implementation of devolution strategies. You will have a successful track record in managing teams and policy development and lead a team of two Senior Policy Officers to produce evidence and research that supports skills and employment policy priorities. What your day will look like You will: Lead strategy and policy development work on skills and employment devolution in London. Work closely with local and national government stakeholders, and others to develop shared policy positions and lobbying priorities. Brief the Mayor's Office on policy relating to employment and skills in London and national government policy responses. Ensure that employment and skills commitments made in the Skills Roadmap for London, the Mayor's Manifesto and Skills for Londoners Strategy are delivered. Identify opportunities for the development of skills and employment programmes. Manage GLA relationships with local and national government stakeholders; and identify and develop options for the Mayor to influence and promote London specific activity by these delivery organisations. Prepare regular updates for senior management on progress in the delivery of skills and employment priorities. Ensure risks and issues are identified, discussed and actioned as necessary, including ensuring a clear escalation process to senior management when risks cannot be solved at working level. Support the work of the Skills for Londoners Board and Jobs and Skills Business Partnership, and associated subordinates. Contribute to the GLA's work on devolution, and support the joining up of work by the different teams involved in devolution and skills matters within the GLA and across the GLA group. Provide high quality client support for relevant senior stakeholders in the GLA, including: o drafting timely responses to Mayoral questions and correspondence o providing concise briefings and responses to questions o providing meeting management and secretariat functions for key meetings o representing the GLA at external events and meetings o making timely responses to the London Assembly's scrutiny function. Manage staff and resources allocated to the job in accordance with the Authority's policies and code of Ethics and Standards Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary cross-department and cross-organisational groups and task teams. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: A substantial knowledge of strategy development and/or economic development, skills or employment policy A successful track record, in a high-profile organisation, of influencing and shaping policy and ensuring its implementation. Knowledge and understanding of, and ability to operate successfully at a senior level in a complex organisational or political environment. Experience of project-based work including planning and monitoring delivery against plans. How to apply If you would like to apply for the role you will need to submit the following: - Up to date CV - Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria and person specification outlined in the advert. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview date is: 21 May 2024 Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Person specification Technical requirements/experience/qualifications 1. A substantial knowledge of strategy development and/or economic development policy with particular expertise in skills and employment policy. 2. A successful track record, in a high-profile organisation, of influencing and shaping policy and ensuring its implementation. 3. Knowledge and understanding of, and ability to operate successfully at a senior level in a complex organisational or political environment. 4. Experience of project-based work including planning and monitoring delivery against plans. . click apply for full job details
We are pleased to announce that a new opportunity has arisen for an Assistant Centre Manager to join our new business and innovation centre in Bolton, The Wellsprings. Located in the heart of Bolton, as part of our growing Greater Manchester cluster, The Wellsprings will be a contemporary environment with a mix of both flexible and conventional office space and coworking, and is specifically designed to meet the needs of the modern business and entrepreneur. We will provide a great space for our customers, fledgling and small businesses, who will be supported in their growth plans in a centrally located, flexible and inspirational environment. This is an exciting opportunity to join us in a varied and involving role with lots of support available. This full-time post is a key role in mobilising the new centre, enhancing the sales, community engagement, operational and ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including offices and workshop facilities and business support services to companies throughout the UK. Our customers start-ups and high growth SMEs. The successful candidate will report to the Centre Manager and be responsible for the delivery of a market leading service to the centre community in facilities, support and collaborative connections. Experience: Experience in the operational running of an asset of the size, character and quality of an Innovation Centre Previous experience in an office environment preferred Clearly identifiable leadership skills in order to manage a team within a service environment, ensuring overall performance is maximised Evidence of excellent negotiation skills within previous roles Able to communicate effectively and engaging with relevant stakeholders and high-level contacts Personal Competences: Attention to detail/completer finisher Excellent administrative and organisational skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Motivate, lead and delegate tasks to team Team player and team leader IT literate with good Microsoft Office skills What's in it for you? Salary of £27-£29,000 p.a., depending on experience Discretionary bonus scheme 25 days holiday plus Bank Holidays Permanent health and life insurances Flexible benefits package comprising: Contributory pension of up to 5% Ability to increase or decrease amount of annual leave Ability to increase or decrease amount of life assurance cover Private medical and dental insurance and health screening Bicycle purchase Charitable Giving Electric vehicle scheme Friendly, informal and flexible working environment - so you can make the most of your home and your work life We've also got access to a whole load of discounts, so you can save money on high street favourites and holiday providers. If you think you could be a great member of the team and would like an exciting opportunity in return, then this is the role you have been looking for - click 'apply' today to become our new Assistant Centre Manager or to find out more information about the role. We would love to hear from you! We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
Apr 16, 2024
Full time
We are pleased to announce that a new opportunity has arisen for an Assistant Centre Manager to join our new business and innovation centre in Bolton, The Wellsprings. Located in the heart of Bolton, as part of our growing Greater Manchester cluster, The Wellsprings will be a contemporary environment with a mix of both flexible and conventional office space and coworking, and is specifically designed to meet the needs of the modern business and entrepreneur. We will provide a great space for our customers, fledgling and small businesses, who will be supported in their growth plans in a centrally located, flexible and inspirational environment. This is an exciting opportunity to join us in a varied and involving role with lots of support available. This full-time post is a key role in mobilising the new centre, enhancing the sales, community engagement, operational and ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including offices and workshop facilities and business support services to companies throughout the UK. Our customers start-ups and high growth SMEs. The successful candidate will report to the Centre Manager and be responsible for the delivery of a market leading service to the centre community in facilities, support and collaborative connections. Experience: Experience in the operational running of an asset of the size, character and quality of an Innovation Centre Previous experience in an office environment preferred Clearly identifiable leadership skills in order to manage a team within a service environment, ensuring overall performance is maximised Evidence of excellent negotiation skills within previous roles Able to communicate effectively and engaging with relevant stakeholders and high-level contacts Personal Competences: Attention to detail/completer finisher Excellent administrative and organisational skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Motivate, lead and delegate tasks to team Team player and team leader IT literate with good Microsoft Office skills What's in it for you? Salary of £27-£29,000 p.a., depending on experience Discretionary bonus scheme 25 days holiday plus Bank Holidays Permanent health and life insurances Flexible benefits package comprising: Contributory pension of up to 5% Ability to increase or decrease amount of annual leave Ability to increase or decrease amount of life assurance cover Private medical and dental insurance and health screening Bicycle purchase Charitable Giving Electric vehicle scheme Friendly, informal and flexible working environment - so you can make the most of your home and your work life We've also got access to a whole load of discounts, so you can save money on high street favourites and holiday providers. If you think you could be a great member of the team and would like an exciting opportunity in return, then this is the role you have been looking for - click 'apply' today to become our new Assistant Centre Manager or to find out more information about the role. We would love to hear from you! We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
The Infrastructure Coordination Service (ICS) is hiring a Senior Project Officer to drive the delivery of flagship streetworks collaboration projects and the Dig-Once Approach - helping to realise the Mayor's priorities for infrastructure and decarbonisation in the capital. The ICS is an award-winning team that works to improve how utilities and other infrastructure is planned and delivered in our city. We are interdisciplinary, fast moving, industry-leading and focused on innovation and creating real change. Our work is nested in collaboration and coordination with the sector, with boroughs, developers, utilities, telecoms, and other infrastructure providers. The ICS brings significant benefits to Londoners as well as industry, by improving air quality, supporting 'healthy streets', enabling decarbonisation and unlocking affordable housing delivery. Senior Project Officer - Streets: The Senior Project Officer will work closely with partners across industry to promote the 'dig-once' approach to streetworks and collaborative working within the infrastructure sector. This is a fast-paced delivery role, heavily focused on project management with high levels of external engagement. Our work is geared towards reducing road network disruption and making London's infrastructure delivery more efficient. You will support works promoters - utilities and contractors from across the water, gas, power and telecom sectors - to scale up pilots so that collaboration becomes "business as usual." The successful candidate will feel comfortable working in a streetworks context (prior streetworks or utilities experience is not required, but desired), managing multiple parallel projects whilst supporting partners to work towards our common goals. Projects may include: mains rehabilitation programmes, road resurfacing and public realm schemes, cycling schemes, Healthy Streets interventions, Sustainable Drainage Systems (SuDS), tree planting programmes, developments and regeneration projects, as well as heat networks, among others. Role description: This role requires diverse skillsets and exposes the officer to high-profile work. You will be focused on: Driving collaborative streetwork projects from concept to delivery, using strong project management skills; Pipeline management and working towards specific delivery targets; Undertaking stakeholder engagement with key partners from across industry, including utility companies, contractors and network management teams within Highway Authorities (Boroughs and Transport for London); Promoting positive behaviour change and supporting infrastructure providers to embed collaboration as "business as usual"; Developing a range of case studies, guides, tools and other materials; Partnering with cross-cutting working groups such as Collaboration Specialists and external consultants; Working with colleagues across the Infrastructure team to support delivery of their programmes; Supporting engagement with senior-level stakeholders across the utilities sector and London. The role requires strong attention to detail and problem-solving skills, as well as an ability to communicate effectively in a variety of forms with a diverse range of people. We welcome applicants from a range of backgrounds - we welcome people with project management experience from any sector with the relevant skills. You may have also have studied or have work experience in areas such as infrastructure planning, transportation and sustainability, or other related areas. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. In addition to a good salary package, we offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan, childcare voucher scheme and a career average pension scheme. PLEASE NOTE: A COVER LETTER IS REQUIRED TO BE CONSIDERED FOR THIS ROLE. Principal accountabilities 1. Undertake project management and oversee a pipeline of schemes. 2. Be responsive to varying workloads and provide flexible resource to coordinate active projects, providing a quick turnaround where required. 3. Communicate effectively with senior staff across the GLA Group and work with internal and external stakeholders and partners - being mindful of sensitivity to varying organisational dynamics and priorities, as well as hierarchies of accountability - to achieve the team's corporate objectives. 4. Build up awareness and track innovation, regulatory and policy changes relevant to the streetworks and collaboration fields. 5. Support the wider team with cross-cutting tasks. 6. Realise the benefits of London's diversity by promoting and enabling equality of opportunities, and promoting the diverse needs and aspirations of London's communities. 7. Carry out all roles allocated to the job in accordance with the Authority's policies and Code of Ethics and Standards. 8. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. PERSON SPECIFICATION Technical requirements/experience/qualifications 1. A relevant degree or equivalent professional qualification or ability to demonstrate an equivalent level of knowledge and skills gained through experience. 2. Experience of working with, or alongside, the public and private sector and a good understanding of the differences in their perspectives and values. 3. Experience of project and programme management and reporting. Experience working with data. 5. Good understanding of infrastructure, utilities, and planning policies or the ability to develop this knowledge quickly. Behavioural competencies Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 2 indicators of effective performance Develops new professional relationships Understands the needs of others, the constraints they face and the levers to their engagement Understands differences, anticipates areas of conflict and takes action Fosters an environment where others feel respected Identifies opportunities for joint working to minimise duplication and deliver shared goals Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time to a high standard. Level 2 indicators of effective performance Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving is analysing and interpreting situations from a variety of view points and finding creative workable and timely solutions. Level 2 indicators of effective performance Processes and distils a variety of information to understand a problem fully Proposes options for solutions to presented problems Builds on the ideas of others to encourage creative problem solving Thinks laterally about own work, considering different ways to approach problems Seeks the opinions and experiences of others to understand different approaches to problem solving This role is based at London Fire Brigade's Head Office (Union Street SE1 0LL) GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, we offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Application closing date: Tuesday 7th May 2024 at 23:59 at 23:59
Apr 16, 2024
Full time
The Infrastructure Coordination Service (ICS) is hiring a Senior Project Officer to drive the delivery of flagship streetworks collaboration projects and the Dig-Once Approach - helping to realise the Mayor's priorities for infrastructure and decarbonisation in the capital. The ICS is an award-winning team that works to improve how utilities and other infrastructure is planned and delivered in our city. We are interdisciplinary, fast moving, industry-leading and focused on innovation and creating real change. Our work is nested in collaboration and coordination with the sector, with boroughs, developers, utilities, telecoms, and other infrastructure providers. The ICS brings significant benefits to Londoners as well as industry, by improving air quality, supporting 'healthy streets', enabling decarbonisation and unlocking affordable housing delivery. Senior Project Officer - Streets: The Senior Project Officer will work closely with partners across industry to promote the 'dig-once' approach to streetworks and collaborative working within the infrastructure sector. This is a fast-paced delivery role, heavily focused on project management with high levels of external engagement. Our work is geared towards reducing road network disruption and making London's infrastructure delivery more efficient. You will support works promoters - utilities and contractors from across the water, gas, power and telecom sectors - to scale up pilots so that collaboration becomes "business as usual." The successful candidate will feel comfortable working in a streetworks context (prior streetworks or utilities experience is not required, but desired), managing multiple parallel projects whilst supporting partners to work towards our common goals. Projects may include: mains rehabilitation programmes, road resurfacing and public realm schemes, cycling schemes, Healthy Streets interventions, Sustainable Drainage Systems (SuDS), tree planting programmes, developments and regeneration projects, as well as heat networks, among others. Role description: This role requires diverse skillsets and exposes the officer to high-profile work. You will be focused on: Driving collaborative streetwork projects from concept to delivery, using strong project management skills; Pipeline management and working towards specific delivery targets; Undertaking stakeholder engagement with key partners from across industry, including utility companies, contractors and network management teams within Highway Authorities (Boroughs and Transport for London); Promoting positive behaviour change and supporting infrastructure providers to embed collaboration as "business as usual"; Developing a range of case studies, guides, tools and other materials; Partnering with cross-cutting working groups such as Collaboration Specialists and external consultants; Working with colleagues across the Infrastructure team to support delivery of their programmes; Supporting engagement with senior-level stakeholders across the utilities sector and London. The role requires strong attention to detail and problem-solving skills, as well as an ability to communicate effectively in a variety of forms with a diverse range of people. We welcome applicants from a range of backgrounds - we welcome people with project management experience from any sector with the relevant skills. You may have also have studied or have work experience in areas such as infrastructure planning, transportation and sustainability, or other related areas. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. In addition to a good salary package, we offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan, childcare voucher scheme and a career average pension scheme. PLEASE NOTE: A COVER LETTER IS REQUIRED TO BE CONSIDERED FOR THIS ROLE. Principal accountabilities 1. Undertake project management and oversee a pipeline of schemes. 2. Be responsive to varying workloads and provide flexible resource to coordinate active projects, providing a quick turnaround where required. 3. Communicate effectively with senior staff across the GLA Group and work with internal and external stakeholders and partners - being mindful of sensitivity to varying organisational dynamics and priorities, as well as hierarchies of accountability - to achieve the team's corporate objectives. 4. Build up awareness and track innovation, regulatory and policy changes relevant to the streetworks and collaboration fields. 5. Support the wider team with cross-cutting tasks. 6. Realise the benefits of London's diversity by promoting and enabling equality of opportunities, and promoting the diverse needs and aspirations of London's communities. 7. Carry out all roles allocated to the job in accordance with the Authority's policies and Code of Ethics and Standards. 8. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. PERSON SPECIFICATION Technical requirements/experience/qualifications 1. A relevant degree or equivalent professional qualification or ability to demonstrate an equivalent level of knowledge and skills gained through experience. 2. Experience of working with, or alongside, the public and private sector and a good understanding of the differences in their perspectives and values. 3. Experience of project and programme management and reporting. Experience working with data. 5. Good understanding of infrastructure, utilities, and planning policies or the ability to develop this knowledge quickly. Behavioural competencies Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 2 indicators of effective performance Develops new professional relationships Understands the needs of others, the constraints they face and the levers to their engagement Understands differences, anticipates areas of conflict and takes action Fosters an environment where others feel respected Identifies opportunities for joint working to minimise duplication and deliver shared goals Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time to a high standard. Level 2 indicators of effective performance Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving is analysing and interpreting situations from a variety of view points and finding creative workable and timely solutions. Level 2 indicators of effective performance Processes and distils a variety of information to understand a problem fully Proposes options for solutions to presented problems Builds on the ideas of others to encourage creative problem solving Thinks laterally about own work, considering different ways to approach problems Seeks the opinions and experiences of others to understand different approaches to problem solving This role is based at London Fire Brigade's Head Office (Union Street SE1 0LL) GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, we offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Application closing date: Tuesday 7th May 2024 at 23:59 at 23:59
Adults, Social Worker, Permanent, Southend Your new company Southend-on-Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend. Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work-life balance. As a Unitary Authority, we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference. Your new role Southend Council have an exciting opportunity for a permanent full-time Social Worker to join the Ageing Well West Service.Within this position, hybrid working opportunities are available. However, a flexible approach is required as you will be required to be on site and travel around the city, as and when needed.The Ageing Well Service provides assessment and review functions for older aged adults and older adults with mental ill health. This is an exciting opportunity for a dynamic Social Worker to work in Southend-on-Sea.This post is crucial to the delivery of person-centred care assessments and supporting adults to remain as independent as possible. Working alongside health colleagues to prevent adults from being admitted to long term residential care and supporting interdependence with the community, you will support adults and their carers as a 'change agent' to build on their strengths, assets and abilities to self-manage.If you are a person who is passionate and highly motivated about developing services within a health and social care perspective, we would want to hear from you.In return, we will offer professional supervision, appraisal and regular training. What you'll need to succeed To be successful in this position you must be able to work in the UK, have a recognised Social Work qualification and be registered with the Social Work England and have completed your ASYE.You must have current experience of working in the Adult Social Care sector and have the ability to build excellent working relationships with other agencies/professionals at all levels. You will need to be able to scope out community assets to better inform those people we work with.You must have knowledge of relevant legislation and regulations, skills in assessment of carers and the ability to provide support and guidance to carers is essential.You need to have experience of applying the Care Act (2014), Mental Capacity Act (2005) and managing adult safeguarding enquires or have a good understanding/knowledge if no direct experience is available. What you'll get in return Pension: Southend-on-Sea City Council provide membership of the Local Government Pension Scheme (LGPS) for employees aged under 75. The LGPS is a generous scheme and provides you with a future income, independent of share prices and stock market fluctuations.Leave Entitlements:We offer our employees a generous leave entitlement from 25 days up to 32 days based on length of service (Continuous service). Southend-on-Sea City Council also offer a range of flexible working and family-friendly leave. We also offer paid time off to allow employees to undertake volunteering activities Here at Southend-on-Sea City Council we also offer our employees free access to a benefit portal that provides access to wellbeing support and a range of salary sacrifice schemes to help spread the cost of items, including: Bicycles, cars, electronics and gym membership.The portal also provides access to a range of discounts on products and services including retail, food shopping, travel, dining out and leisure activities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
Apr 15, 2024
Full time
Adults, Social Worker, Permanent, Southend Your new company Southend-on-Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend. Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work-life balance. As a Unitary Authority, we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference. Your new role Southend Council have an exciting opportunity for a permanent full-time Social Worker to join the Ageing Well West Service.Within this position, hybrid working opportunities are available. However, a flexible approach is required as you will be required to be on site and travel around the city, as and when needed.The Ageing Well Service provides assessment and review functions for older aged adults and older adults with mental ill health. This is an exciting opportunity for a dynamic Social Worker to work in Southend-on-Sea.This post is crucial to the delivery of person-centred care assessments and supporting adults to remain as independent as possible. Working alongside health colleagues to prevent adults from being admitted to long term residential care and supporting interdependence with the community, you will support adults and their carers as a 'change agent' to build on their strengths, assets and abilities to self-manage.If you are a person who is passionate and highly motivated about developing services within a health and social care perspective, we would want to hear from you.In return, we will offer professional supervision, appraisal and regular training. What you'll need to succeed To be successful in this position you must be able to work in the UK, have a recognised Social Work qualification and be registered with the Social Work England and have completed your ASYE.You must have current experience of working in the Adult Social Care sector and have the ability to build excellent working relationships with other agencies/professionals at all levels. You will need to be able to scope out community assets to better inform those people we work with.You must have knowledge of relevant legislation and regulations, skills in assessment of carers and the ability to provide support and guidance to carers is essential.You need to have experience of applying the Care Act (2014), Mental Capacity Act (2005) and managing adult safeguarding enquires or have a good understanding/knowledge if no direct experience is available. What you'll get in return Pension: Southend-on-Sea City Council provide membership of the Local Government Pension Scheme (LGPS) for employees aged under 75. The LGPS is a generous scheme and provides you with a future income, independent of share prices and stock market fluctuations.Leave Entitlements:We offer our employees a generous leave entitlement from 25 days up to 32 days based on length of service (Continuous service). Southend-on-Sea City Council also offer a range of flexible working and family-friendly leave. We also offer paid time off to allow employees to undertake volunteering activities Here at Southend-on-Sea City Council we also offer our employees free access to a benefit portal that provides access to wellbeing support and a range of salary sacrifice schemes to help spread the cost of items, including: Bicycles, cars, electronics and gym membership.The portal also provides access to a range of discounts on products and services including retail, food shopping, travel, dining out and leisure activities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
House of Commons The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Governance Office plays a central role in the House Administration by supporting the governance of the House of Commons. We make Parliament happen by supporting our Member-led governing body, the House of Commons Commission, its advisory Member Committees, and the Commons Executive Board, to which the Commission delegates day-to-day running of services. We promote a common direction through the strategy, enable better decision making and ensure compliance with the highest governance standards. We also deliver key corporate functions, including parliamentary safety, information compliance, business planning and performance, risk management, assurance and internal audit. The Role The Assurance Manager plays an important role in supporting the Clerk of the House as Head of the Administration and Accounting Officer, through ensuring that the Administration adheres to statutory, regulatory and best practice requirements and that staff comply with internal rules, policies and procedures. The postholder will also lead on the continuous improvement and delivery of an induction programme for new managing directors and heads of office, ensuring that they understand their delegated authority and associated responsibilities. Some of the responsibilities for this role include: Lead a phased approach to development of the assurance framework for the House of Commons, ensuring that outcomes are defined, that accountabilities and responsibilities are clear, and that the assurance process is robust, effective and efficient. Manage the annual assurance process, ensuring that managing directors, heads of office and boards submit timely letters of assurance and self-assessments as required, and managing feedback and review from subject specialists. Contribute to development of the letters of delegation issued by the Clerks of both Houses. Raise awareness and understanding across the organisation of the purpose of, and their individual responsibilities relating to, assurance and the wider governance, risk and control framework. Strengthen the relationship between risk management and assurance though assurance mapping exercises, ensuring that any gaps identified are addressed. Skills and Experience To be successful in this role you will demonstrate: Strong planning, organisational and people skills, focusing on outcomes to prioritise workload for self and others to ensure changing short, medium, and long-term demands, deadlines and objectives are met. Experience of analysing and summarising large amounts of complex information with the ability to identify and explain themes, trends and conclusions. Experience of making well-judged decisions under challenging circumstances, quickly identifying and resolving issues, taking into account context, risks and the needs of the end user, demonstrating flexibility, and adapting approaches to meet competing outcomes. Ability to build and maintain effective professional networks and successful working relationships based on authority and professionalism with a wide range of people at all levels, winning the confidence of, and influencing, senior colleagues and stakeholders, with strong diplomatic and negotiating skills. High-level and well-developed oral and written communication skills, including the ability to draft and present clear, concise and accurate guidance, briefings and papers, often on complex topics. Experience of developing effective and efficient processes, adopting a continuous improvement approach, ideally in the context of assurance, governance, risk and/or control frameworks. Next Steps and Additional Information Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1 & 3-6 in the Job Description. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Apr 15, 2024
Full time
House of Commons The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Governance Office plays a central role in the House Administration by supporting the governance of the House of Commons. We make Parliament happen by supporting our Member-led governing body, the House of Commons Commission, its advisory Member Committees, and the Commons Executive Board, to which the Commission delegates day-to-day running of services. We promote a common direction through the strategy, enable better decision making and ensure compliance with the highest governance standards. We also deliver key corporate functions, including parliamentary safety, information compliance, business planning and performance, risk management, assurance and internal audit. The Role The Assurance Manager plays an important role in supporting the Clerk of the House as Head of the Administration and Accounting Officer, through ensuring that the Administration adheres to statutory, regulatory and best practice requirements and that staff comply with internal rules, policies and procedures. The postholder will also lead on the continuous improvement and delivery of an induction programme for new managing directors and heads of office, ensuring that they understand their delegated authority and associated responsibilities. Some of the responsibilities for this role include: Lead a phased approach to development of the assurance framework for the House of Commons, ensuring that outcomes are defined, that accountabilities and responsibilities are clear, and that the assurance process is robust, effective and efficient. Manage the annual assurance process, ensuring that managing directors, heads of office and boards submit timely letters of assurance and self-assessments as required, and managing feedback and review from subject specialists. Contribute to development of the letters of delegation issued by the Clerks of both Houses. Raise awareness and understanding across the organisation of the purpose of, and their individual responsibilities relating to, assurance and the wider governance, risk and control framework. Strengthen the relationship between risk management and assurance though assurance mapping exercises, ensuring that any gaps identified are addressed. Skills and Experience To be successful in this role you will demonstrate: Strong planning, organisational and people skills, focusing on outcomes to prioritise workload for self and others to ensure changing short, medium, and long-term demands, deadlines and objectives are met. Experience of analysing and summarising large amounts of complex information with the ability to identify and explain themes, trends and conclusions. Experience of making well-judged decisions under challenging circumstances, quickly identifying and resolving issues, taking into account context, risks and the needs of the end user, demonstrating flexibility, and adapting approaches to meet competing outcomes. Ability to build and maintain effective professional networks and successful working relationships based on authority and professionalism with a wide range of people at all levels, winning the confidence of, and influencing, senior colleagues and stakeholders, with strong diplomatic and negotiating skills. High-level and well-developed oral and written communication skills, including the ability to draft and present clear, concise and accurate guidance, briefings and papers, often on complex topics. Experience of developing effective and efficient processes, adopting a continuous improvement approach, ideally in the context of assurance, governance, risk and/or control frameworks. Next Steps and Additional Information Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1 & 3-6 in the Job Description. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
House of Commons The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Parliamentary Security Department (PSD) is responsible for physical and personnel security across both Houses of Parliament and provides support to Members and staff when away from the Estate. Its purpose is to keep Parliament safe and open for business. PSD sets security strategy provides expert advice and delivers an operational service. It does this in partnership with the Metropolitan Police Service (MPS) and by working closely with the Parliamentary Maintenance Services Team (PMST), Strategic Estates, Serjeant at Arms and Black Rod's office, Restoration & Renewal teams, the Parliamentary Digital Service, and other key stakeholders. The Role Security is at the heart of the award-winning team that this role is part of. The Members' Security Support Service (MSSS) is responsible for supporting Members of Parliament when they are away from the parliamentary estate. This role is part of the MSSS team. This role supports the different workstreams delivered by MSSS including complex, high value contracts delivering security measures for Members of Parliament. This includes data management, analytics, email management and requires financial acumen and stakeholder engagement on a regular basis. The role will be required to ensure end-to-end financial management of the delivery of services and goods and will be required to demonstrate strong attention to detail when reviewing and approving work and payments which refer to unique (including bespoke) services and involves scrutiny to eliminate ambiguity. This is an exciting opportunity to join a unique team who are evolving and moving from strength-to-strength at pace, to ensure the safety and security of our Members of Parliament when they are away from the Estate. This role does not have line management responsibilities. Some of the responsibilities for this role include: Monitoring and managing financial processing, payments and reimbursement processes (training will be provided). This includes implementing and maintaining a clear auditable platform for tracking and monitoring regular financial spend and forecasting e.g. annual costs, quarterly costs and monthly costs. Produce MI on a monthly basis. Support various compliance and administration tasks including raising requisitions, delivery and goods/services receipting, and reconciliation of submissions, with a strong attention to detail. Raise and resolve disputes in a timely fashion, whilst simultaneously maintaining accurate records of occurrence(s). Working with supplier(s) to resolve issues. Monitoring and reporting of service(s) and/or installation(s). Where warranties are provided as part of the contract, ensure additional works carried out are correctly recorded and are ready for payment based on accurate figures. Oversee bookings or work schedules & services (including maintenance requirements) provided by the supplier(s) to ensure it is contractually compliant, and disputes are raised and resolved in a timely fashion ensuring our customer receives great service. Skills and Experience To be successful in this role you will demonstrate: Ability to engage effectively with MS Office platforms. Experience of utilising SharePoint/PowerApp or similar technology and skills to manage large amounts of data in multiple formats, with the ability to collate diverse data and analyse for trends and anomalies. Demonstrable skills to learn new platforms and utilise various digital platforms to process and review multiple sources of digital-based information. Experience and practical understanding of financial processes including reconciliation, Purchase Orders, spreadsheets, and finance trackers Ability to work with multiple internal & external stakeholders involved in processing and service delivery, ensuring clear & concise information is provided at short notice and long-term expectations are clearly managed and maintained. Provide auditors with appropriate information when required. Ability to communicate both in-person and in writing, to a range of stakeholders. Ability to present complex and ambiguous information in a clear and understandable format whilst using influence, tenacity and tact to manage difficult conversations. Provide sound judgement and concise written and oral communication skills, including to senior stakeholders when required. This may include engaging with Members of Parliament. Next Steps and Additional Information If you would like to apply for this role, please submit an application providing evidence against criteria 1 - 6 in the Job Description. More information on the role and the full criteria can be found in the Job Description. We may ask you to complete a test as part of the recruitment and selection process. If your application is successfully shortlisted we will provide further details on the test and interview process. If you are invited to interview, we will ask you a combination of competency questions and role specific questions solely based on the criteria as detailed in the Job description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Apr 15, 2024
Full time
House of Commons The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Parliamentary Security Department (PSD) is responsible for physical and personnel security across both Houses of Parliament and provides support to Members and staff when away from the Estate. Its purpose is to keep Parliament safe and open for business. PSD sets security strategy provides expert advice and delivers an operational service. It does this in partnership with the Metropolitan Police Service (MPS) and by working closely with the Parliamentary Maintenance Services Team (PMST), Strategic Estates, Serjeant at Arms and Black Rod's office, Restoration & Renewal teams, the Parliamentary Digital Service, and other key stakeholders. The Role Security is at the heart of the award-winning team that this role is part of. The Members' Security Support Service (MSSS) is responsible for supporting Members of Parliament when they are away from the parliamentary estate. This role is part of the MSSS team. This role supports the different workstreams delivered by MSSS including complex, high value contracts delivering security measures for Members of Parliament. This includes data management, analytics, email management and requires financial acumen and stakeholder engagement on a regular basis. The role will be required to ensure end-to-end financial management of the delivery of services and goods and will be required to demonstrate strong attention to detail when reviewing and approving work and payments which refer to unique (including bespoke) services and involves scrutiny to eliminate ambiguity. This is an exciting opportunity to join a unique team who are evolving and moving from strength-to-strength at pace, to ensure the safety and security of our Members of Parliament when they are away from the Estate. This role does not have line management responsibilities. Some of the responsibilities for this role include: Monitoring and managing financial processing, payments and reimbursement processes (training will be provided). This includes implementing and maintaining a clear auditable platform for tracking and monitoring regular financial spend and forecasting e.g. annual costs, quarterly costs and monthly costs. Produce MI on a monthly basis. Support various compliance and administration tasks including raising requisitions, delivery and goods/services receipting, and reconciliation of submissions, with a strong attention to detail. Raise and resolve disputes in a timely fashion, whilst simultaneously maintaining accurate records of occurrence(s). Working with supplier(s) to resolve issues. Monitoring and reporting of service(s) and/or installation(s). Where warranties are provided as part of the contract, ensure additional works carried out are correctly recorded and are ready for payment based on accurate figures. Oversee bookings or work schedules & services (including maintenance requirements) provided by the supplier(s) to ensure it is contractually compliant, and disputes are raised and resolved in a timely fashion ensuring our customer receives great service. Skills and Experience To be successful in this role you will demonstrate: Ability to engage effectively with MS Office platforms. Experience of utilising SharePoint/PowerApp or similar technology and skills to manage large amounts of data in multiple formats, with the ability to collate diverse data and analyse for trends and anomalies. Demonstrable skills to learn new platforms and utilise various digital platforms to process and review multiple sources of digital-based information. Experience and practical understanding of financial processes including reconciliation, Purchase Orders, spreadsheets, and finance trackers Ability to work with multiple internal & external stakeholders involved in processing and service delivery, ensuring clear & concise information is provided at short notice and long-term expectations are clearly managed and maintained. Provide auditors with appropriate information when required. Ability to communicate both in-person and in writing, to a range of stakeholders. Ability to present complex and ambiguous information in a clear and understandable format whilst using influence, tenacity and tact to manage difficult conversations. Provide sound judgement and concise written and oral communication skills, including to senior stakeholders when required. This may include engaging with Members of Parliament. Next Steps and Additional Information If you would like to apply for this role, please submit an application providing evidence against criteria 1 - 6 in the Job Description. More information on the role and the full criteria can be found in the Job Description. We may ask you to complete a test as part of the recruitment and selection process. If your application is successfully shortlisted we will provide further details on the test and interview process. If you are invited to interview, we will ask you a combination of competency questions and role specific questions solely based on the criteria as detailed in the Job description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the role The roles are in the Development Management team in Planning and Regeneration where you will be part of a high quality strategic planning service dealing with a wide variety of applications with competing priorities. You will be assessing planning applications that are referred to the Mayor and you will understand how to apply the London Plan in a pragmatic and sensible way that encourages and delivers the Mayors objectives. We are recruiting for 2 positions. 1 fulltime permanent position and a fulltime fixed term position ending on 7 June 2025. What your day will look like Your job will involve a wide range of duties including: Attending meetings with developer teams and boroughs to discuss forthcoming strategic developments across London Assessing applications referred to the Mayor and preparing written reports for presentation to the Mayor and Deputy Mayors at the Mayors weekly planning meeting Working collaboratively with other teams across the GLA including viability, the Design Unit and the Place Unit, TfL, Environment and London Plan teams Engaging with London boroughs and applicants to ensure delivery of Good Growth ambitions Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: A detailed knowledge and understanding of national, regional and London strategic planning and development issues and relevant legal processes You will be expected to present reports to the Mayor and Deputy Mayors directly so you will need excellent, written and verbal communication skills. You will also need exceptional negotiation skills and the ability to work successfully with a range of internal and external stakeholders. You will have a degree/post graduate qualification in planning or equivalent with eligibility for RTPI membership. You will also have demonstrable post-qualification experience in dealing with sensitive planning issues. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview. The interview date is to be confirmed. Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Job Description Principal accountabilities Assist with: Spatial strategies: development, monitoring and review of the Mayor's strategies, especially the spatial and economic development, housing and transport strategies; Processing strategic planning application referrals and negotiating Section 106 agreements; Conformity monitoring and advice on borough development plan documents, local plans and associated local plan-making statutory and supplementary planning documents; The production of Opportunity Area Planning Frameworks; Briefings and reports for the Mayor, Assembly and other organisations on planning and spatial development issues. Assist in the design, management and completion of relevant policy development projects and research. Assist in providing advice on planning briefs, development proposals and the plans and strategies of other agencies especially Local Development Documents and the development plans of adjacent authorities Contribute to coordination, liaison and engagement processes necessary to address spatial development and planning issues. Assist in the preparation of responses on behalf of the GLA to complex issues raised by the public and diverse agencies. Work with GLA group staff and external organizations including boroughs, partnerships, consultancies, academic and voluntary agencies to address the Mayor's planning and spatial development concerns. Assist in the representation of the Mayor's planning and development policies, concerns and objectives to examinations in public (including those into Local Development Documents), commissions and public inquiries. Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities. Realise the benefits of a flexible approach to work and participate in multi-disciplinary, cross-department and cross-organisational groups and project teams. PERSON SPECIFICATION Technical requirements/experience/qualifications Grade 6: Substantial progress towards either a degree in planning or equivalent or post graduate qualification with eligibility for Royal Town Planning Institute membership. Knowledge and understanding of national, regional and London strategic planning and development issues, legal processes, policy trends, and broad knowledge and understanding of local planning issues and processes and a knowledge of urban design and place making. Evidence of an ability to investigate, analyse and present policy and urban design solutions for planning issues. Excellent communication skills; and evidence of ability to prepare clear and concise reports, presentations and briefings, including an ability to illustrate ideas through mapping and graphics presentations. Grade 7 Qualification in planning or related field with at least 1 year's post-qualification professional experience. Knowledge and broad understanding of national, regional and London strategic planning, policy and development issues and trends. Broad understanding and experience in either: strategy or policy production, local plan-making and supplementary planning documents, projects and development frameworks, development management and strategic planning application assessments. General understanding and experience of infrastructure planning, delivery and funding mechanisms, including S.106 agreements and community infrastructure levy (CIL). Behavioural Competencies Communicating and Influencing .is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us Level 2 indicators of effective performance: Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally Strategic Thinking .is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 1 indicators of effective performance: Understands how own and team's work contributes to the delivery of the GLA's objectives Uses understanding of different parts of the organisation to accomplish goals and objectives Understands what specific actions need to be taken to contribute to organisational objectives Shows consideration for wider organisational implications of personal work Managing and Developing Performance is setting high standards for oneself and others, guiding, motivating and developing them to achieve high performance and meet the GLA's objectives and statutory obligations. Level 1 indicators of effective performance: Keeps up to date with new processes and information in own role . click apply for full job details
Apr 15, 2024
Full time
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the role The roles are in the Development Management team in Planning and Regeneration where you will be part of a high quality strategic planning service dealing with a wide variety of applications with competing priorities. You will be assessing planning applications that are referred to the Mayor and you will understand how to apply the London Plan in a pragmatic and sensible way that encourages and delivers the Mayors objectives. We are recruiting for 2 positions. 1 fulltime permanent position and a fulltime fixed term position ending on 7 June 2025. What your day will look like Your job will involve a wide range of duties including: Attending meetings with developer teams and boroughs to discuss forthcoming strategic developments across London Assessing applications referred to the Mayor and preparing written reports for presentation to the Mayor and Deputy Mayors at the Mayors weekly planning meeting Working collaboratively with other teams across the GLA including viability, the Design Unit and the Place Unit, TfL, Environment and London Plan teams Engaging with London boroughs and applicants to ensure delivery of Good Growth ambitions Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: A detailed knowledge and understanding of national, regional and London strategic planning and development issues and relevant legal processes You will be expected to present reports to the Mayor and Deputy Mayors directly so you will need excellent, written and verbal communication skills. You will also need exceptional negotiation skills and the ability to work successfully with a range of internal and external stakeholders. You will have a degree/post graduate qualification in planning or equivalent with eligibility for RTPI membership. You will also have demonstrable post-qualification experience in dealing with sensitive planning issues. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview. The interview date is to be confirmed. Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Job Description Principal accountabilities Assist with: Spatial strategies: development, monitoring and review of the Mayor's strategies, especially the spatial and economic development, housing and transport strategies; Processing strategic planning application referrals and negotiating Section 106 agreements; Conformity monitoring and advice on borough development plan documents, local plans and associated local plan-making statutory and supplementary planning documents; The production of Opportunity Area Planning Frameworks; Briefings and reports for the Mayor, Assembly and other organisations on planning and spatial development issues. Assist in the design, management and completion of relevant policy development projects and research. Assist in providing advice on planning briefs, development proposals and the plans and strategies of other agencies especially Local Development Documents and the development plans of adjacent authorities Contribute to coordination, liaison and engagement processes necessary to address spatial development and planning issues. Assist in the preparation of responses on behalf of the GLA to complex issues raised by the public and diverse agencies. Work with GLA group staff and external organizations including boroughs, partnerships, consultancies, academic and voluntary agencies to address the Mayor's planning and spatial development concerns. Assist in the representation of the Mayor's planning and development policies, concerns and objectives to examinations in public (including those into Local Development Documents), commissions and public inquiries. Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities. Realise the benefits of a flexible approach to work and participate in multi-disciplinary, cross-department and cross-organisational groups and project teams. PERSON SPECIFICATION Technical requirements/experience/qualifications Grade 6: Substantial progress towards either a degree in planning or equivalent or post graduate qualification with eligibility for Royal Town Planning Institute membership. Knowledge and understanding of national, regional and London strategic planning and development issues, legal processes, policy trends, and broad knowledge and understanding of local planning issues and processes and a knowledge of urban design and place making. Evidence of an ability to investigate, analyse and present policy and urban design solutions for planning issues. Excellent communication skills; and evidence of ability to prepare clear and concise reports, presentations and briefings, including an ability to illustrate ideas through mapping and graphics presentations. Grade 7 Qualification in planning or related field with at least 1 year's post-qualification professional experience. Knowledge and broad understanding of national, regional and London strategic planning, policy and development issues and trends. Broad understanding and experience in either: strategy or policy production, local plan-making and supplementary planning documents, projects and development frameworks, development management and strategic planning application assessments. General understanding and experience of infrastructure planning, delivery and funding mechanisms, including S.106 agreements and community infrastructure levy (CIL). Behavioural Competencies Communicating and Influencing .is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us Level 2 indicators of effective performance: Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally Strategic Thinking .is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 1 indicators of effective performance: Understands how own and team's work contributes to the delivery of the GLA's objectives Uses understanding of different parts of the organisation to accomplish goals and objectives Understands what specific actions need to be taken to contribute to organisational objectives Shows consideration for wider organisational implications of personal work Managing and Developing Performance is setting high standards for oneself and others, guiding, motivating and developing them to achieve high performance and meet the GLA's objectives and statutory obligations. Level 1 indicators of effective performance: Keeps up to date with new processes and information in own role . click apply for full job details
About the role The postholder will manage a small team who will have responsibility for the internal assurance and audit programme, manage the audit programme for adult education service providers, manage the investigations and allegations process, contract manage external audit firms and lead any other assurance requirement on the unit's programme. The postholder will work closely with the GLA Skills and Employment Unit Portfolio Office Senior Manager, GLA Skills and Employment Unit Senior Management Team, Strategy & Governance officers and Delivery officers at all levels to ensure funding assurance requirements are met. They will also work with officers from the wider GLA Group, including (but not limited to) TfL Legal, TfL Commercial and the Mayor's Office for Policing and Crime (MOPAC). What your day will look like You will be: Developing and managing a programme of internal assurance on Skills and Employment Unit Programmes and Projects, (areas for investigation to be identified based risks decided by the Skills and Employment Unit Senior Management Team). Developing and managing the Provider Audit programme for all Skills and Employment Unit Programmes. Working with colleagues across the unit to coordinate external audits (as required) by our Funders or other interested parties. Coordinating and delivering a full range of high-level Records Management and Data Governance services and support to the Skills and Employment Unit in adhering to GLA policies and procedures. Co-ordinating the management, investigation and response to complaints. This will include advising and assisting delivery colleagues as necessary Skills, knowledge and experience: To be considered for the role you must meet the following essential criteria: Relevant qualification (e.g. Degree, ISO 9001 etc.) or equivalent experience Demonstrable experience in Assurance and Quality management in complex programme and project environments Demonstrable understanding of the rules and regulations that govern the delivery of mainstream national and/or local skills and employment delivery programmes, and associated reporting and political drivers Thorough knowledge of project management, project control techniques or contract management Track record of developing, leading and managing teams, including tackling poor performance, developing talent, and being accountable for the team's performance Excellent report writing skills with ability to present papers at Board level Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is to be confirmed. Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
Apr 15, 2024
Full time
About the role The postholder will manage a small team who will have responsibility for the internal assurance and audit programme, manage the audit programme for adult education service providers, manage the investigations and allegations process, contract manage external audit firms and lead any other assurance requirement on the unit's programme. The postholder will work closely with the GLA Skills and Employment Unit Portfolio Office Senior Manager, GLA Skills and Employment Unit Senior Management Team, Strategy & Governance officers and Delivery officers at all levels to ensure funding assurance requirements are met. They will also work with officers from the wider GLA Group, including (but not limited to) TfL Legal, TfL Commercial and the Mayor's Office for Policing and Crime (MOPAC). What your day will look like You will be: Developing and managing a programme of internal assurance on Skills and Employment Unit Programmes and Projects, (areas for investigation to be identified based risks decided by the Skills and Employment Unit Senior Management Team). Developing and managing the Provider Audit programme for all Skills and Employment Unit Programmes. Working with colleagues across the unit to coordinate external audits (as required) by our Funders or other interested parties. Coordinating and delivering a full range of high-level Records Management and Data Governance services and support to the Skills and Employment Unit in adhering to GLA policies and procedures. Co-ordinating the management, investigation and response to complaints. This will include advising and assisting delivery colleagues as necessary Skills, knowledge and experience: To be considered for the role you must meet the following essential criteria: Relevant qualification (e.g. Degree, ISO 9001 etc.) or equivalent experience Demonstrable experience in Assurance and Quality management in complex programme and project environments Demonstrable understanding of the rules and regulations that govern the delivery of mainstream national and/or local skills and employment delivery programmes, and associated reporting and political drivers Thorough knowledge of project management, project control techniques or contract management Track record of developing, leading and managing teams, including tackling poor performance, developing talent, and being accountable for the team's performance Excellent report writing skills with ability to present papers at Board level Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is to be confirmed. Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
Adult Community Social Worker, Part Time, Southend, Permanent Your new role Southend Council have an exciting opportunity for a permanent 30hrs per week Social Worker position within the Ageing Well West Team (65+). The salary is pro rata'd to the 30hrs.You must be able to work on Tuesday and Fridays.Within this position, hybrid working opportunities are available. However, a flexible approach is required as you will be required to be on site and travel around the city, as and when needed.The Ageing Well Teams provide assessment and review functions for over 65+ adults and adults with mental ill health.This is an exciting opportunity for a dynamic Social Worker to work in Southend-on-Sea.They are undergoing a large transformation programme across adult social care to develop person-centred pathways and practice which is enabling, supportive and developing communities to become more resilient. This post is crucial to the delivery of person-centred care assessments and supporting adults to remain as independent as possible.Working alongside health colleagues to prevent adults from being admitted to long term residential care and supporting interdependence with the community, you will support adults and their carers as a 'change agent' to build on their strengths, assets and abilities to self-manage.In return, we will offer professional supervision, appraisal and regular training. What you'll need to succeed To be successful in this position you must be able to work in the UK, have a recognised Social Work qualification and be registered with the Social Work England and have completed your ASYE.You must have current experience of working in the Adult Social Care sector and have the ability to build excellent working relationships with other agencies/professionals at all levels. You will need to be able to scope out community assets to better inform those people we work with.You must have knowledge of relevant legislation and regulations, skills in assessment of carers and the ability to provide support and guidance to carers is essential.You need to have experience of applying the Care Act (2014), Mental Capacity Act (2005) and managing adult safeguarding enquires or have a good understanding/knowledge if no direct experience is available. What you'll get in return Pension: Southend-on-Sea City Council provide membership of the Local Government Pension Scheme (LGPS) for employees aged under 75. The LGPS is a generous scheme and provides you with a future income, independent of share prices and stock market fluctuations.Leave Entitlements:We offer our employees a generous leave entitlement from 25 days up to 32 days based on length of service (Continuous service). Southend-on-Sea City Council also offer a range of flexible working and family-friendly leave. We also offer paid time off to allow employees to undertake volunteering activities Here at Southend-on-Sea City Council we also offer our employees free access to a benefit portal that provides access to wellbeing support and a range of salary sacrifice schemes to help spread the cost of items, including: Bicycles, cars, electronics and gym membership.The portal also provides access to a range of discounts on products and services including retail, food shopping, travel, dining out and leisure activities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
Apr 15, 2024
Full time
Adult Community Social Worker, Part Time, Southend, Permanent Your new role Southend Council have an exciting opportunity for a permanent 30hrs per week Social Worker position within the Ageing Well West Team (65+). The salary is pro rata'd to the 30hrs.You must be able to work on Tuesday and Fridays.Within this position, hybrid working opportunities are available. However, a flexible approach is required as you will be required to be on site and travel around the city, as and when needed.The Ageing Well Teams provide assessment and review functions for over 65+ adults and adults with mental ill health.This is an exciting opportunity for a dynamic Social Worker to work in Southend-on-Sea.They are undergoing a large transformation programme across adult social care to develop person-centred pathways and practice which is enabling, supportive and developing communities to become more resilient. This post is crucial to the delivery of person-centred care assessments and supporting adults to remain as independent as possible.Working alongside health colleagues to prevent adults from being admitted to long term residential care and supporting interdependence with the community, you will support adults and their carers as a 'change agent' to build on their strengths, assets and abilities to self-manage.In return, we will offer professional supervision, appraisal and regular training. What you'll need to succeed To be successful in this position you must be able to work in the UK, have a recognised Social Work qualification and be registered with the Social Work England and have completed your ASYE.You must have current experience of working in the Adult Social Care sector and have the ability to build excellent working relationships with other agencies/professionals at all levels. You will need to be able to scope out community assets to better inform those people we work with.You must have knowledge of relevant legislation and regulations, skills in assessment of carers and the ability to provide support and guidance to carers is essential.You need to have experience of applying the Care Act (2014), Mental Capacity Act (2005) and managing adult safeguarding enquires or have a good understanding/knowledge if no direct experience is available. What you'll get in return Pension: Southend-on-Sea City Council provide membership of the Local Government Pension Scheme (LGPS) for employees aged under 75. The LGPS is a generous scheme and provides you with a future income, independent of share prices and stock market fluctuations.Leave Entitlements:We offer our employees a generous leave entitlement from 25 days up to 32 days based on length of service (Continuous service). Southend-on-Sea City Council also offer a range of flexible working and family-friendly leave. We also offer paid time off to allow employees to undertake volunteering activities Here at Southend-on-Sea City Council we also offer our employees free access to a benefit portal that provides access to wellbeing support and a range of salary sacrifice schemes to help spread the cost of items, including: Bicycles, cars, electronics and gym membership.The portal also provides access to a range of discounts on products and services including retail, food shopping, travel, dining out and leisure activities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
Collaborative, open, inclusive and fair - the Communities and Skills directorate work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Within the directorate sits the Skills & Employment unit. Responsible for delivering the Mayor's vision of social justice through adult education, it is considered the best performing unit of its kind in England. About the role The postholder will be a member of the Audit and Assurance function within the Portfolio Management Office (PMO), who will have responsibility for the internal assurance and audit programme, management of the audit programme for adult education service providers, management of the investigations and allegations process, contract management of external audit firms, leadership of any other assurance requirement on the unit's programme (e.g. data governance), and delivery of a full-range of high-level records management and data governance service and support to the Skills and Employment Unit. What your day will look like You will: Lead, develop and line manage a small team that will lead elements of the development and management of a programme of internal assurance on Skills and Employment Unit Programmes and Projects. Lead elements of the development and management of the Provider Audits for all Skills and Employment Unit Programmes. Coordinate external audits (as required) by our funders or other interested parties to include: Coordinate and deliver a full range of high-level Records Management and Data Governance service and support to the Skills and Employment Unit in adhering to GLA policies and procedures to include; Manage the allegations and learner complaints process. Produce periodic reports for the Skills for Londoners Programmes Board Produce and present internal training presentations Manage budget for internal and external audit and support Senior Managers to identify funding for new programmes Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Relevant qualification (e.g. Degree, ISO 9001 etc.) or equivalent experience Demonstrable experience in assurance and quality management in complex programme and project environments. Demonstrable understanding of the rules and regulations that govern the delivery of mainstream national and/or local skills and employment delivery programmes, and associated reporting and political drivers. Thorough knowledge of project management, project control techniques or contract management Demonstrable understanding of data governance tools and frameworks Track record of developing, leading and managing teams, including tackling poor performance, developing talent, and being accountable for the team's performance Excellent report writing skills with ability to present papers at board level Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is to be confirmed. Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
Apr 14, 2024
Full time
Collaborative, open, inclusive and fair - the Communities and Skills directorate work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Within the directorate sits the Skills & Employment unit. Responsible for delivering the Mayor's vision of social justice through adult education, it is considered the best performing unit of its kind in England. About the role The postholder will be a member of the Audit and Assurance function within the Portfolio Management Office (PMO), who will have responsibility for the internal assurance and audit programme, management of the audit programme for adult education service providers, management of the investigations and allegations process, contract management of external audit firms, leadership of any other assurance requirement on the unit's programme (e.g. data governance), and delivery of a full-range of high-level records management and data governance service and support to the Skills and Employment Unit. What your day will look like You will: Lead, develop and line manage a small team that will lead elements of the development and management of a programme of internal assurance on Skills and Employment Unit Programmes and Projects. Lead elements of the development and management of the Provider Audits for all Skills and Employment Unit Programmes. Coordinate external audits (as required) by our funders or other interested parties to include: Coordinate and deliver a full range of high-level Records Management and Data Governance service and support to the Skills and Employment Unit in adhering to GLA policies and procedures to include; Manage the allegations and learner complaints process. Produce periodic reports for the Skills for Londoners Programmes Board Produce and present internal training presentations Manage budget for internal and external audit and support Senior Managers to identify funding for new programmes Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Relevant qualification (e.g. Degree, ISO 9001 etc.) or equivalent experience Demonstrable experience in assurance and quality management in complex programme and project environments. Demonstrable understanding of the rules and regulations that govern the delivery of mainstream national and/or local skills and employment delivery programmes, and associated reporting and political drivers. Thorough knowledge of project management, project control techniques or contract management Demonstrable understanding of data governance tools and frameworks Track record of developing, leading and managing teams, including tackling poor performance, developing talent, and being accountable for the team's performance Excellent report writing skills with ability to present papers at board level Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you'll be invited to an interview/assessment. The interview/assessment date is to be confirmed. Equality, diversity and inclusion London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Parliamentary Security Department (PSD) is responsible for physical and personnel security across both Houses of Parliament and provides support to Members and staff when away from the Estate. Its purpose is to keep Parliament safe and open for business. PSD sets security strategy, provides expert advice, and delivers an operational service. It does this in partnership with the Metropolitan Police Service (MPS) and by working closely with the Parliamentary Maintenance Services Team (PMST), Strategic Estates teams, Serjeant at Arms and Black Rod's office, Restoration & Renewal teams, the Parliamentary Digital Service, and other key stakeholders. The Role Over the past two years PSD has jointly developed with MPS a Target Operating Model (TOM) for Physical Security at Parliament. Underpinned by a Threat, Vulnerability and Risk Assessment (TVRA), the TOM sets out a layered approach to physical and operational security on the Parliamentary Estate. Reporting directly to the Head of Security Strategy, the Security Risk and Strategy Adviser will support the creation, delivery and evolution of the TOM aligned physical security strategy, ensuring that PSD stays ahead of the evolving threat picture. The Security Risk and Strategy Adviser is a new role and an exciting opportunity for a highly motivated self-starter with significant experience in physical security risk management. The postholder will be a team player, able to engage effectively across PSD, and to draw on the expertise and insight of partners across Parliament and externally. They will have strong written and verbal communication skills, and the ability to present with credibility and win support for new initiatives. Some of the responsibilities for this role include: Work in conjunction with the Head of Security Strategy to ensure the TVRA remains current in the face of the evolving threat. Coordinate activity of the RAG Working Groups, at times acting as the nominated delivery lead, to deliver reports and studies as directed by the RAG. This will often require coordinating and analysing input from across stakeholders at all levels and directly briefing the RAG. Work with teams internal and external to PSD (including Planning and Advisory, and Operations) to ensure projects are suitably defined and prioritised, and the link to the TVRA is maintained through delivery. Act as guardian and primary point of contact for PSD for any strategic models and data sets that may be created, or already in use, to inform security requirements generation. Support the delivery of new capabilities as defined in the TOM capability map Skills and Experience To be successful in this role you will demonstrate: Experience of developing TVRAs in the built environment but particularly for large, complex organisations and/or large masterplans. Experience of working successfully within a team and with diverse groups of people, upholding the principles of diversity, equality and inclusion, ensuring that everyone is, at all times, treated with dignity, courtesy and respect. Ability to build and maintain positive, confident and collaborative relationships with a wide range of colleagues and stakeholders - and to use logic, reasoning, empathy, and tenacity to persuade, influence and challenge people at all levels. Ability to identify risk, issues and problems, and use information from a range of sources to proactively identify and implement creative solutions and improvements. Membership of a recognised security professional body, e.g. the Security Institute, and holds, or is working towards, a relevant professional qualification such as RSES (Member or Principal) or CSyP (or equivalent). Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Apr 12, 2024
Full time
House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Parliamentary Security Department (PSD) is responsible for physical and personnel security across both Houses of Parliament and provides support to Members and staff when away from the Estate. Its purpose is to keep Parliament safe and open for business. PSD sets security strategy, provides expert advice, and delivers an operational service. It does this in partnership with the Metropolitan Police Service (MPS) and by working closely with the Parliamentary Maintenance Services Team (PMST), Strategic Estates teams, Serjeant at Arms and Black Rod's office, Restoration & Renewal teams, the Parliamentary Digital Service, and other key stakeholders. The Role Over the past two years PSD has jointly developed with MPS a Target Operating Model (TOM) for Physical Security at Parliament. Underpinned by a Threat, Vulnerability and Risk Assessment (TVRA), the TOM sets out a layered approach to physical and operational security on the Parliamentary Estate. Reporting directly to the Head of Security Strategy, the Security Risk and Strategy Adviser will support the creation, delivery and evolution of the TOM aligned physical security strategy, ensuring that PSD stays ahead of the evolving threat picture. The Security Risk and Strategy Adviser is a new role and an exciting opportunity for a highly motivated self-starter with significant experience in physical security risk management. The postholder will be a team player, able to engage effectively across PSD, and to draw on the expertise and insight of partners across Parliament and externally. They will have strong written and verbal communication skills, and the ability to present with credibility and win support for new initiatives. Some of the responsibilities for this role include: Work in conjunction with the Head of Security Strategy to ensure the TVRA remains current in the face of the evolving threat. Coordinate activity of the RAG Working Groups, at times acting as the nominated delivery lead, to deliver reports and studies as directed by the RAG. This will often require coordinating and analysing input from across stakeholders at all levels and directly briefing the RAG. Work with teams internal and external to PSD (including Planning and Advisory, and Operations) to ensure projects are suitably defined and prioritised, and the link to the TVRA is maintained through delivery. Act as guardian and primary point of contact for PSD for any strategic models and data sets that may be created, or already in use, to inform security requirements generation. Support the delivery of new capabilities as defined in the TOM capability map Skills and Experience To be successful in this role you will demonstrate: Experience of developing TVRAs in the built environment but particularly for large, complex organisations and/or large masterplans. Experience of working successfully within a team and with diverse groups of people, upholding the principles of diversity, equality and inclusion, ensuring that everyone is, at all times, treated with dignity, courtesy and respect. Ability to build and maintain positive, confident and collaborative relationships with a wide range of colleagues and stakeholders - and to use logic, reasoning, empathy, and tenacity to persuade, influence and challenge people at all levels. Ability to identify risk, issues and problems, and use information from a range of sources to proactively identify and implement creative solutions and improvements. Membership of a recognised security professional body, e.g. the Security Institute, and holds, or is working towards, a relevant professional qualification such as RSES (Member or Principal) or CSyP (or equivalent). Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
We are a business with exciting sustainable growth plans over the next few years looking for amazing people who want to grow along with us. We are a business that values our people. We've launched exciting people initiatives to better our people's experience and we engage with our people to listen to their needs and wants. We have adopted a hybrid working policy that gives our people the flexibility they want and we reward and recognise them well through numerous ways including our extensive benefits package and the way we align our support to match their career goals. We employ 250 staff in the UK with a fast-growing presence, headquartered in London and serving a wide range of clients. We have established a strong track record and reputation as the 'partner with a purpose' to help each client get the most out of their property. Through our network of offices in the UK, we offer a wide range of property services including consultancy, management, investment and commercial agency, residential sales & lettings. The role Leading the commercial management team, motivating them to do their job effectively and in line with our values and guiding principles. The Head of must provide objectives and feedback, invest in team members professional development, ideate, and implement strategies that motivate the team and communicate any issues with upper management. They must ensure that they, and their team members, are consistently striving to reach personal, team and business goals effectively. The Head of is responsible for ensuring that the properties they directly manage, and the properties managed by the team, stay in good condition, and remain compliant with legislation and best practice. Responsibilities AS TEAM LEADER: Create an inspiring, positive team environment with an open communication culture Set clear team goals and motivate the team to achieve these Conduct one-to-ones with team members focusing on support and development Delegate tasks and set deadlines, developing and implement timelines to achieve targets Oversee day-to-day team operations, acting as a point of contact for escalated complaints Monitor team performance and report on metrics Discover training needs and conduct training of team members to maximise their potential Empower team members to improve their confidence, knowledge, and communication skills Listen to team members' feedback and resolve any issues or conflicts Recognise high performance and reward accomplishments Encourage creativity and risk-taking Work alongside wider business to acquire and successfully onboard new management instructions Identify and implement initiatives to ensure the team and portfolio maximises income Oversee income collection and debt reduction procedures ensuring targets and KPIs are achieved Investigate and pursue income generating opportunities for other service lines Contribute to the growth of the company through a successful team AS A PROPERTY MANAGER: Management of multi occupied commercial properties - industrial, office, retail Ensuring compliance with legislation including H&S legislation, RICS and other regulations Regularly check, review, and verify lease data input on to Tramps to ensure accurate input against leases agreed and correct end reporting Proactively manage tenant lease applications including, but not limited to, subletting, assignments, fit outs, and terminations Manage the dilapidations process working with consultants and wider teams as necessary Support the proactive delivery of managing business rates Supervising and directing site-based staff and third-party contractors alongside the FM team Review and interpret lease agreements, service charge budgets, and other relevant documentation to ensure accurate billing and collection of service charges Supporting with the preparing, presenting, and obtaining approval of budgets in compliance with RICS and lease requirements and dealing with any queries raised Contribute to the credit control process to ensure income maximisation Risk management: identifying and managing potential risks to the properties and tenants, and implementing appropriate risk mitigation strategies as directed and supported by the FM team Building and maintaining strong relationships with clients, tenants, contractors, and on-site staff and ensuring their needs are met, addressing any issues that may arise Preparing and reporting information to clients in a timely manner Day to day liaison with clients and tenants Key liaison between commercial tenants and facilities management teams Supporting with utility and service connections for new and existing commercial tenants Support in due diligence activities associated with new acquisitions and disposals Seek opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole Requirements Extensive experience within the commercial property market Experience in Property Management, Building Surveying, Services Engineering, Estates Management, Construction Management or in a related discipline or equivalent experience. Ability to manage large workloads effectively and efficiently Competent Excel user Excellent communication and presentation skills Experienced and capable at producing and managing service charge budgets, service charges, quarterly reviews, and reconciliations. Familiar with the RICS code of practice for service charges Strong written communication skills including the ability to prepare commercial standard business correspondence, reports, documents, and business proposals Excellent organisation skills, including the ability to prioritise workload and show good judgment under pressure A positive team player, with an adaptable and flexible approach along with ability to work collaboratively to drive results and support the wider team and business objectives Demonstrated willingness to be flexible and adaptable to changing priorities Hybrid working - to give you the flexibility you need Holidays: 30 days Private health insurance - family cover Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below: Purchasing up to 5 days additional holiday Discounted gym membership Discounted private medical insurance for family cover Discounted critical health insurance and more
Apr 11, 2024
Full time
We are a business with exciting sustainable growth plans over the next few years looking for amazing people who want to grow along with us. We are a business that values our people. We've launched exciting people initiatives to better our people's experience and we engage with our people to listen to their needs and wants. We have adopted a hybrid working policy that gives our people the flexibility they want and we reward and recognise them well through numerous ways including our extensive benefits package and the way we align our support to match their career goals. We employ 250 staff in the UK with a fast-growing presence, headquartered in London and serving a wide range of clients. We have established a strong track record and reputation as the 'partner with a purpose' to help each client get the most out of their property. Through our network of offices in the UK, we offer a wide range of property services including consultancy, management, investment and commercial agency, residential sales & lettings. The role Leading the commercial management team, motivating them to do their job effectively and in line with our values and guiding principles. The Head of must provide objectives and feedback, invest in team members professional development, ideate, and implement strategies that motivate the team and communicate any issues with upper management. They must ensure that they, and their team members, are consistently striving to reach personal, team and business goals effectively. The Head of is responsible for ensuring that the properties they directly manage, and the properties managed by the team, stay in good condition, and remain compliant with legislation and best practice. Responsibilities AS TEAM LEADER: Create an inspiring, positive team environment with an open communication culture Set clear team goals and motivate the team to achieve these Conduct one-to-ones with team members focusing on support and development Delegate tasks and set deadlines, developing and implement timelines to achieve targets Oversee day-to-day team operations, acting as a point of contact for escalated complaints Monitor team performance and report on metrics Discover training needs and conduct training of team members to maximise their potential Empower team members to improve their confidence, knowledge, and communication skills Listen to team members' feedback and resolve any issues or conflicts Recognise high performance and reward accomplishments Encourage creativity and risk-taking Work alongside wider business to acquire and successfully onboard new management instructions Identify and implement initiatives to ensure the team and portfolio maximises income Oversee income collection and debt reduction procedures ensuring targets and KPIs are achieved Investigate and pursue income generating opportunities for other service lines Contribute to the growth of the company through a successful team AS A PROPERTY MANAGER: Management of multi occupied commercial properties - industrial, office, retail Ensuring compliance with legislation including H&S legislation, RICS and other regulations Regularly check, review, and verify lease data input on to Tramps to ensure accurate input against leases agreed and correct end reporting Proactively manage tenant lease applications including, but not limited to, subletting, assignments, fit outs, and terminations Manage the dilapidations process working with consultants and wider teams as necessary Support the proactive delivery of managing business rates Supervising and directing site-based staff and third-party contractors alongside the FM team Review and interpret lease agreements, service charge budgets, and other relevant documentation to ensure accurate billing and collection of service charges Supporting with the preparing, presenting, and obtaining approval of budgets in compliance with RICS and lease requirements and dealing with any queries raised Contribute to the credit control process to ensure income maximisation Risk management: identifying and managing potential risks to the properties and tenants, and implementing appropriate risk mitigation strategies as directed and supported by the FM team Building and maintaining strong relationships with clients, tenants, contractors, and on-site staff and ensuring their needs are met, addressing any issues that may arise Preparing and reporting information to clients in a timely manner Day to day liaison with clients and tenants Key liaison between commercial tenants and facilities management teams Supporting with utility and service connections for new and existing commercial tenants Support in due diligence activities associated with new acquisitions and disposals Seek opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole Requirements Extensive experience within the commercial property market Experience in Property Management, Building Surveying, Services Engineering, Estates Management, Construction Management or in a related discipline or equivalent experience. Ability to manage large workloads effectively and efficiently Competent Excel user Excellent communication and presentation skills Experienced and capable at producing and managing service charge budgets, service charges, quarterly reviews, and reconciliations. Familiar with the RICS code of practice for service charges Strong written communication skills including the ability to prepare commercial standard business correspondence, reports, documents, and business proposals Excellent organisation skills, including the ability to prioritise workload and show good judgment under pressure A positive team player, with an adaptable and flexible approach along with ability to work collaboratively to drive results and support the wider team and business objectives Demonstrated willingness to be flexible and adaptable to changing priorities Hybrid working - to give you the flexibility you need Holidays: 30 days Private health insurance - family cover Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below: Purchasing up to 5 days additional holiday Discounted gym membership Discounted private medical insurance for family cover Discounted critical health insurance and more
Transport Administrator Pertemps Stoke are currently looking for a Transport Administrator for our client based in Stafford. For this Delivery Support Administrator role, you will be responsible for; Provide an effective communication link between their stores and distribution teams. Responsible for all required communication to store colleagues and area managers relating to scheduled store deliveries including overspill, including any necessary re-delivery plans. Communicate with out based delivery teams, providing support and information relating to schedule and store requirements. Answer all inbound calls and emails relating to deliveries and respond effectively and efficiently. Accurately record and maintain data around any delivery disruption which has resulted in early/late/rolled. Analyse the E/L/R log to produce weekly and period KPI information, reporting anecdotal noise and concerns for review. Produce and issue a daily service level report which provides on time and in full data to the wider senior leadership team. Tracking of promotional orders to ensure outbound is achieved in line with go live dates. For this Transport Administrator, you will need; Good organisational skills Proven communication skills both written and verbal - clear communication is key for this role. Excellent attention to detail Good system and IT skills (Excel, Word, Outlook) Positive can-do attitude. Experience within a similar distribution environment is desirable but not essential. Benefits of this Transport Administrator role; Potential industry qualifications Room for career growth within our company On-site electric vehicle charging. Optional annual bonus scheme for hourly employees Cycle to work program for tax-free bicycle purchase. Enhanced maternity, paternity, adoption, and shared parental leave A paid day off for your birthday Voluntary benefits package Details of this Transport Administrator role: Days/Hours of work: 07:00 - 19:00, 4 on 4 off Location: Stafford Duration: Temp, minimum 9 months cover Salary: 12.43PH If you are interested in this Transport Admin role, please click apply.
Apr 11, 2024
Seasonal
Transport Administrator Pertemps Stoke are currently looking for a Transport Administrator for our client based in Stafford. For this Delivery Support Administrator role, you will be responsible for; Provide an effective communication link between their stores and distribution teams. Responsible for all required communication to store colleagues and area managers relating to scheduled store deliveries including overspill, including any necessary re-delivery plans. Communicate with out based delivery teams, providing support and information relating to schedule and store requirements. Answer all inbound calls and emails relating to deliveries and respond effectively and efficiently. Accurately record and maintain data around any delivery disruption which has resulted in early/late/rolled. Analyse the E/L/R log to produce weekly and period KPI information, reporting anecdotal noise and concerns for review. Produce and issue a daily service level report which provides on time and in full data to the wider senior leadership team. Tracking of promotional orders to ensure outbound is achieved in line with go live dates. For this Transport Administrator, you will need; Good organisational skills Proven communication skills both written and verbal - clear communication is key for this role. Excellent attention to detail Good system and IT skills (Excel, Word, Outlook) Positive can-do attitude. Experience within a similar distribution environment is desirable but not essential. Benefits of this Transport Administrator role; Potential industry qualifications Room for career growth within our company On-site electric vehicle charging. Optional annual bonus scheme for hourly employees Cycle to work program for tax-free bicycle purchase. Enhanced maternity, paternity, adoption, and shared parental leave A paid day off for your birthday Voluntary benefits package Details of this Transport Administrator role: Days/Hours of work: 07:00 - 19:00, 4 on 4 off Location: Stafford Duration: Temp, minimum 9 months cover Salary: 12.43PH If you are interested in this Transport Admin role, please click apply.
Social Worker (Hidden Harm Coordinator) Directorate: Community Services Directorate Job Ref: 341 Job type: Full-time 35 hours Contract Type: Permanent Salary: £52,059 - £54,135 per annum (PO5) Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction We are looking for a Qualified Social Worker who can lead on the delivery and development of cross-agency care packages to substance misusing parents and their children. What's the role? The successful candidate will lead on the development of expert substance misuse safeguarding advice, support and guidance to Children's services and adult treatment services and will be based within the addictions commissioning team and supporting service and system improvements. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: Generous holiday allowance Local Government Pension scheme Flexible working and family friendly policies Season ticket and bicycle loans A range of staff discounts including local subsidised gym memberships Supportive staff networks What we're looking for An experienced and qualified social worker to act as the designated expert in the development and implementation of new safeguarding standards ensuring that our substance misuse and Children's services are innovative and responsive to families effected by substance misuse. Location The job is primarily based in Catford, SE6 9SE but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions Must have a Social Work Degree or Higher Excellent levels of literacy and numeracy Qualified Social Worker registered with Health and Care Professions Council The job is subject to an enhanced DBS check The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact , . To find out more, including a full job description and person specification, and to apply, please visit the Lewisham Council website . Salary £52,059 - £54,135 per annum (P05) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram Closing date: Sunday 12th May 2024, 23:59
Apr 10, 2024
Full time
Social Worker (Hidden Harm Coordinator) Directorate: Community Services Directorate Job Ref: 341 Job type: Full-time 35 hours Contract Type: Permanent Salary: £52,059 - £54,135 per annum (PO5) Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction We are looking for a Qualified Social Worker who can lead on the delivery and development of cross-agency care packages to substance misusing parents and their children. What's the role? The successful candidate will lead on the development of expert substance misuse safeguarding advice, support and guidance to Children's services and adult treatment services and will be based within the addictions commissioning team and supporting service and system improvements. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: Generous holiday allowance Local Government Pension scheme Flexible working and family friendly policies Season ticket and bicycle loans A range of staff discounts including local subsidised gym memberships Supportive staff networks What we're looking for An experienced and qualified social worker to act as the designated expert in the development and implementation of new safeguarding standards ensuring that our substance misuse and Children's services are innovative and responsive to families effected by substance misuse. Location The job is primarily based in Catford, SE6 9SE but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions Must have a Social Work Degree or Higher Excellent levels of literacy and numeracy Qualified Social Worker registered with Health and Care Professions Council The job is subject to an enhanced DBS check The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact , . To find out more, including a full job description and person specification, and to apply, please visit the Lewisham Council website . Salary £52,059 - £54,135 per annum (P05) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram Closing date: Sunday 12th May 2024, 23:59
House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (Pro-rata) (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Strategic Estates team in Parliament takes great pride in looking after and improving the buildings of Parliament itself, as custodians of the Estate. While we are part of the House of Commons service, we provide services to the House of Lords as well. We operate on a working World Heritage site which attracts visitors from all over the globe, in a challenging stakeholder environment where conservation and the need to innovate and build for the future coincide. Strategic Estates acts on behalf of the House of Commons and the House of Lords, dealing with all property-related capital investment matters. The Project Delivery Team is responsible for leading and delivering a wide variety of refurbishment, conservation, and construction-related projects to meet the needs of both Houses within agreed governance parameters. The Role Our Project Delivery team are looking for 7 x Senior Project Leaders . This is a fantastic opportunity where you will act as the client representative and perform the "informed client" role on behalf of the Project Owner or Project Board, as appropriate, to pro-actively lead on the delivery of estate wide property, building refurbishment and conservation projects. You will be involved in leading and delivering a diverse and exciting range of projects typically ranging between £5m and £100m. You will be required to meet the needs of internal departments in the two Houses and to report to all interested parties, including project boards, clients and stakeholders. As well as running your own projects, You will support the Assistant Directors in the development of programmes of work that manage the requirements of different clients within both Houses. Some of the responsibilities for this role include: Provide leadership of major capital projects across the Parliamentary Estate. Ensure that the project outcomes and requirements are adequately defined and that the needs of the users and all other stakeholders are fully understood and accounted for. Establish and communicate the overall budget and timescales for projects. Oversee the development of comprehensive business cases to the required standards and in accordance with House governance procedures to obtain funding for the agreed scope of the project. Skills and Experience Qualifications - An accredited qualification to a minimum of level 4 in a related technical subject such as Construction, Engineering or Architecture. On commencement of employment candidates with a level 4 or 5 qualification will be expected to have obtained full RICS, CIOB, CIBSE or similar Chartership within three years of commencing employment. To be successful in this role you will demonstrate: Provide demonstrable evidence of evaluation of your leadership role, motivating/ inspiring consultant project managers and evidence of evaluating and managing resources in specific cases. Providing demonstrable experience of cascading vision and translating into delivery objectives for the team. Knowledge of and practical implantation of H&S legislation particularly CDM 2015. Provide demonstrable evidence of setting, monitoring, reporting and advising on project cash flows and key KPIs; evaluate and advise on the financial implications and appropriate management action. Leadership ideally through a large client organisation as a project manager of external consultants and contractors in a construction environment and organisation of project delivery effectively on time, budget and to agreed quality standards. Experience of establishing and developing productive relationships with internal and external stakeholders, coordinating approaches across multi-disciplinary teams within a complex and challenging environment. Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and supporting statement with a 500-word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Apr 09, 2024
Full time
House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (Pro-rata) (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The Strategic Estates team in Parliament takes great pride in looking after and improving the buildings of Parliament itself, as custodians of the Estate. While we are part of the House of Commons service, we provide services to the House of Lords as well. We operate on a working World Heritage site which attracts visitors from all over the globe, in a challenging stakeholder environment where conservation and the need to innovate and build for the future coincide. Strategic Estates acts on behalf of the House of Commons and the House of Lords, dealing with all property-related capital investment matters. The Project Delivery Team is responsible for leading and delivering a wide variety of refurbishment, conservation, and construction-related projects to meet the needs of both Houses within agreed governance parameters. The Role Our Project Delivery team are looking for 7 x Senior Project Leaders . This is a fantastic opportunity where you will act as the client representative and perform the "informed client" role on behalf of the Project Owner or Project Board, as appropriate, to pro-actively lead on the delivery of estate wide property, building refurbishment and conservation projects. You will be involved in leading and delivering a diverse and exciting range of projects typically ranging between £5m and £100m. You will be required to meet the needs of internal departments in the two Houses and to report to all interested parties, including project boards, clients and stakeholders. As well as running your own projects, You will support the Assistant Directors in the development of programmes of work that manage the requirements of different clients within both Houses. Some of the responsibilities for this role include: Provide leadership of major capital projects across the Parliamentary Estate. Ensure that the project outcomes and requirements are adequately defined and that the needs of the users and all other stakeholders are fully understood and accounted for. Establish and communicate the overall budget and timescales for projects. Oversee the development of comprehensive business cases to the required standards and in accordance with House governance procedures to obtain funding for the agreed scope of the project. Skills and Experience Qualifications - An accredited qualification to a minimum of level 4 in a related technical subject such as Construction, Engineering or Architecture. On commencement of employment candidates with a level 4 or 5 qualification will be expected to have obtained full RICS, CIOB, CIBSE or similar Chartership within three years of commencing employment. To be successful in this role you will demonstrate: Provide demonstrable evidence of evaluation of your leadership role, motivating/ inspiring consultant project managers and evidence of evaluating and managing resources in specific cases. Providing demonstrable experience of cascading vision and translating into delivery objectives for the team. Knowledge of and practical implantation of H&S legislation particularly CDM 2015. Provide demonstrable evidence of setting, monitoring, reporting and advising on project cash flows and key KPIs; evaluate and advise on the financial implications and appropriate management action. Leadership ideally through a large client organisation as a project manager of external consultants and contractors in a construction environment and organisation of project delivery effectively on time, budget and to agreed quality standards. Experience of establishing and developing productive relationships with internal and external stakeholders, coordinating approaches across multi-disciplinary teams within a complex and challenging environment. Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and supporting statement with a 500-word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
Your new role Are you a dynamic, ambitious and driven Project Manager looking for your next role? National Highways have an exciting opportunity for a Senior Project Manager to join our expanding team on the Lower Thames Crossing (LTC) project. The proposed Lower Thames Crossing is part of the biggest investment in the country's road network for a generation and an essential component in the UK's future transport infrastructure. It includes building one of the largest twin-bore tunnels in the world and will boost local, regional and national economies, while offering new connections, better journeys and fewer delays. This project will set the standard for delivery of sustainable road transport in the UK. To maximise the wider benefits of the scheme for local communities and the environment, a comprehensive programme of wider investment has been developed in partnership with stakeholders. Primarily funded through designated funds, the programme already includes a new community woodland, new routes for walkers and cyclists, improvements to the coastal path, a new country park and improved community facilities at existing sites, a heritage app, conservation works to local heritage sites and improvements to local wildlife habitats. As a senior member of the project team, you will get to know our business and our stakeholders in the region and in government as we work with them to define the benefits of the scheme and the commitments that we make to ensure its responsible delivery. In this particular role you will be working on a carbon reduction project and you will bring order, clarity and project management process with a touch of flair to the team delivering this high profile and exciting project. What you'll be leading on Defining and monitoring activities for the project team, creating high quality baseline management products and ensuring timely and accurate reports and maintaining specified records. Developing and maintaining strong collaborative relationships with the Project Directors, National Highways leads and other key internal and external stakeholders, to ensure full mutual understanding of the projects' strategic and delivery objectives, to report on and review project performance, and to agree solutions that resolve complex issues. Contribute to the development of robust business cases, to clarify business benefits, quantify resource requirements and identify project interdependencies. Identify and evaluate emerging risks, issues, dependencies and constraints associated with the delivery of your project. To be successful: You will need experience in: An APM Project Management qualification or alternative evidence of core project competencies including: Issue, risk and opportunity management Change management Resource forecasting and management Scheduling Data management Financial forecasting and budgetary control Stakeholder management Contract management Managing complex relationships, influencing multiple stakeholders Developing business and/or value management cases for new projects Developing teams Presenting complex information with impact and appropriately for the audience Facilitation and meeting management Personal resilience to operate effectively in a complex and evolving organisation A background in developing major projects and programmes and/or any of the technical areas in which the team operates is desirable. Professional accreditation: Full member of APM (MAPM) or appropriate professional body for their specialist field or a willingness and commitment to attain. A bit about us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%. We also offer: Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus, access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are: Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly - offering 3 days per year paid leave to volunteer. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation
Sep 18, 2022
Full time
Your new role Are you a dynamic, ambitious and driven Project Manager looking for your next role? National Highways have an exciting opportunity for a Senior Project Manager to join our expanding team on the Lower Thames Crossing (LTC) project. The proposed Lower Thames Crossing is part of the biggest investment in the country's road network for a generation and an essential component in the UK's future transport infrastructure. It includes building one of the largest twin-bore tunnels in the world and will boost local, regional and national economies, while offering new connections, better journeys and fewer delays. This project will set the standard for delivery of sustainable road transport in the UK. To maximise the wider benefits of the scheme for local communities and the environment, a comprehensive programme of wider investment has been developed in partnership with stakeholders. Primarily funded through designated funds, the programme already includes a new community woodland, new routes for walkers and cyclists, improvements to the coastal path, a new country park and improved community facilities at existing sites, a heritage app, conservation works to local heritage sites and improvements to local wildlife habitats. As a senior member of the project team, you will get to know our business and our stakeholders in the region and in government as we work with them to define the benefits of the scheme and the commitments that we make to ensure its responsible delivery. In this particular role you will be working on a carbon reduction project and you will bring order, clarity and project management process with a touch of flair to the team delivering this high profile and exciting project. What you'll be leading on Defining and monitoring activities for the project team, creating high quality baseline management products and ensuring timely and accurate reports and maintaining specified records. Developing and maintaining strong collaborative relationships with the Project Directors, National Highways leads and other key internal and external stakeholders, to ensure full mutual understanding of the projects' strategic and delivery objectives, to report on and review project performance, and to agree solutions that resolve complex issues. Contribute to the development of robust business cases, to clarify business benefits, quantify resource requirements and identify project interdependencies. Identify and evaluate emerging risks, issues, dependencies and constraints associated with the delivery of your project. To be successful: You will need experience in: An APM Project Management qualification or alternative evidence of core project competencies including: Issue, risk and opportunity management Change management Resource forecasting and management Scheduling Data management Financial forecasting and budgetary control Stakeholder management Contract management Managing complex relationships, influencing multiple stakeholders Developing business and/or value management cases for new projects Developing teams Presenting complex information with impact and appropriately for the audience Facilitation and meeting management Personal resilience to operate effectively in a complex and evolving organisation A background in developing major projects and programmes and/or any of the technical areas in which the team operates is desirable. Professional accreditation: Full member of APM (MAPM) or appropriate professional body for their specialist field or a willingness and commitment to attain. A bit about us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%. We also offer: Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus, access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are: Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly - offering 3 days per year paid leave to volunteer. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation
Your new role Procurement Advisor We are hiring a Procurement Advisor to join our dispersed Procurement team who are delivering the Lower Thames Crossing project. If you take ownership of and display a passion for what you do and work effectively in a team, whilst putting safety and wellbeing first in everything you do, please read on! You will be responsible for procurement of works, services and supplies providing support to senior members of the team ensuring that procurement processes, workflow and delivery meet targets and quality standards. This is an exciting opportunity to join the team - we offer excellent benefits including flexible working, generous annual leave, and pension scheme, as well as the opportunity to develop professionally. Apply now to be considered! Key Accountabilities Collaborate with delivery managers to define the scope of the procurement requirements, provide advice and share expertise on procurement activities, whilst ensuring accountability for a consistent and best practice approach and compliance with established processes and guidance Preparation of procurement plans including but not limited to creating key documents such as pre-qualification questionnaires, procurement strategies, invitations to tender; contract documents; evaluation criteria; single source and technical derogation requests as well as comprehensive award and feedback letters to suppliers Manage low value procurements and raise purchase orders within defined level of authority and in accordance with the procurement procedures and govern ace framework Support senior procurement managers in delivering larger scale, higher complexity projects. This includes conducting market research and engagement, drafting documents, and assisting in consensus meetings. Accountable for the administration of IT systems, tender management and record management ensuring the credibility of the team and the function are not compromised. Undertake market analysis, identifying and evaluating key information, potential suppliers, and opportunities, ensuring all KPI's are in place for an effective procurement plan Communication with a wide range of stakeholders, including facilitating the management of project delivery teams, including representing procurement at meetings where appropriate Being proactive in identifying and mitigating potential risks and issues and contributing to the continual improvement and innovation of procurements Responsible for the planning and management of meetings ensuring all stakeholders involved are included Managing and maintaining of effective supplier relationships and representing the Lower Thames Crossing project and National Highways procurement division where necessary. To be successful you'll be: Have a working understanding of key procurement concepts and techniques whilst leading and supporting procurement delivery through the various phases of the procurement lifecycle Familiar with, and willing to expand your knowledge of, procurement regulations, contract types and implementation process Understanding and contributing to the work, objectives and KPI's of Highways England Aware of the importance of complying with corporate governance requirements; has knowledge of relevant legislative and regulatory requirements as they apply to procurement activity; knows when to seek advice from specialist resource. Willing to work or working towards CIPS qualification Good and competent with IT skills including Excel and Word. A bit about usThere's never been a better time to join our Commercial and Procurement team. We're a growing, vibrant team helping to drive the most ambitious roads investment programme our country has ever seen. You'll be involved in ensuring that our customers and road workers get home safe and well every day while travelling or working on our road network. Why you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%. Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus, access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
Sep 18, 2022
Full time
Your new role Procurement Advisor We are hiring a Procurement Advisor to join our dispersed Procurement team who are delivering the Lower Thames Crossing project. If you take ownership of and display a passion for what you do and work effectively in a team, whilst putting safety and wellbeing first in everything you do, please read on! You will be responsible for procurement of works, services and supplies providing support to senior members of the team ensuring that procurement processes, workflow and delivery meet targets and quality standards. This is an exciting opportunity to join the team - we offer excellent benefits including flexible working, generous annual leave, and pension scheme, as well as the opportunity to develop professionally. Apply now to be considered! Key Accountabilities Collaborate with delivery managers to define the scope of the procurement requirements, provide advice and share expertise on procurement activities, whilst ensuring accountability for a consistent and best practice approach and compliance with established processes and guidance Preparation of procurement plans including but not limited to creating key documents such as pre-qualification questionnaires, procurement strategies, invitations to tender; contract documents; evaluation criteria; single source and technical derogation requests as well as comprehensive award and feedback letters to suppliers Manage low value procurements and raise purchase orders within defined level of authority and in accordance with the procurement procedures and govern ace framework Support senior procurement managers in delivering larger scale, higher complexity projects. This includes conducting market research and engagement, drafting documents, and assisting in consensus meetings. Accountable for the administration of IT systems, tender management and record management ensuring the credibility of the team and the function are not compromised. Undertake market analysis, identifying and evaluating key information, potential suppliers, and opportunities, ensuring all KPI's are in place for an effective procurement plan Communication with a wide range of stakeholders, including facilitating the management of project delivery teams, including representing procurement at meetings where appropriate Being proactive in identifying and mitigating potential risks and issues and contributing to the continual improvement and innovation of procurements Responsible for the planning and management of meetings ensuring all stakeholders involved are included Managing and maintaining of effective supplier relationships and representing the Lower Thames Crossing project and National Highways procurement division where necessary. To be successful you'll be: Have a working understanding of key procurement concepts and techniques whilst leading and supporting procurement delivery through the various phases of the procurement lifecycle Familiar with, and willing to expand your knowledge of, procurement regulations, contract types and implementation process Understanding and contributing to the work, objectives and KPI's of Highways England Aware of the importance of complying with corporate governance requirements; has knowledge of relevant legislative and regulatory requirements as they apply to procurement activity; knows when to seek advice from specialist resource. Willing to work or working towards CIPS qualification Good and competent with IT skills including Excel and Word. A bit about usThere's never been a better time to join our Commercial and Procurement team. We're a growing, vibrant team helping to drive the most ambitious roads investment programme our country has ever seen. You'll be involved in ensuring that our customers and road workers get home safe and well every day while travelling or working on our road network. Why you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%. Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus, access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
The Role We have an exciting opportunity for a Graphic Designer with experience in both print and digital media; someone who can take direction from written or spoken ideas and convert them seamlessly into images, layouts and other designs. We work in a fast-paced environment, so the ideal designer will be able to hit the ground running and manage several projects at a time. The successful candidate will be an enthusiastic and forward thinking individual who is looking for an environment that they can develop and thrive in. They will become an essential service to a team that is seeking to maximise the quality of our marketing output. Working with the global marketing team you will be responsible for producing innovative design concepts and layouts through to producing final artwork. You will produce unique and fresh designs across various online collateral including website homepages, landing pages, virtual event portals, emails, digital display adverts as well as working across some print based projects (brochures, adverts, flyers). You will be primarily focussed on producing high quality marketing collateral for our events portfolio but will be also involved with promoting our subscriptions products and books. The role will include - but not be limited to - the following areas: Producing innovative print brochures that communicate the high quality of our events. Designing print adverts that work effectively inside our printed publications. Designing eye catching digital banner adverts. Developing and improving our marketing email templates and ensuring that they are being used effectively. Preparing large format signage and stage sets to boost the user experience at our events. Improving the customer journey on our Wordpress websites by ensuring that the content is visually engaging and communicates well. Protecting the brand to ensure compliance to our guidelines as well as working collaboratively with other global designers to maintain consistency internationally. Maintain close and positive working relationships with internal stakeholders globally. About you This is a really exciting and challenging position for a designer looking for a chance to use their creative skills in a hands-on role that they can really make their own. You will need to be a self-starter and be able to settle into the role quickly. You will need to be a confident multi-disciplined designer looking for the next step in your career. This is a great opportunity for you to make a difference to the online presence of our products. Your skills with Adobe Suite - particular; InDesign, Illustrator and Photoshop need to be proven and underpinned with a portfolio of work. Proficiency with other applications in Adobe CS would be a bonus. You will need to be a good communicator, a collaborative worker, an efficient manager of your time and be confident to take the initiative when required. A keen eye for detail is a must as our marketing materials must be infused with the high quality delivery that our brands represent in our markets. About Us Formed in London in November 2001, PEI has grown to become the dominant B2B information group in global private capital markets. With offices in London, New York, Washington D.C, San Francisco, Tokyo & Hong Kong. We publish a wide range of industry leading financial information websites and databases, run more than 50 events globally per year, and recently launched a new series of innovative digital networking products. We are primarily focused on private equity, private real estate, private debt, infrastructure, and venture capital investing. As these asset classes continue to grow in scale and significance - for investors, fund managers, and service providers globally - PEI is positioned to provide unparalleled business knowledge, intelligence, and networking opportunities to this fast-growing finance sector. Requirements Skills & Qualifications Bachelor's Degree in Art & Design or related discipline. Extensive experience with Illustrator, InDesign and Photoshop, specifically with mockups, web design and multimedia representations Experience preparing design for print. 2+ years in professional design, preferably within a marketing team or creative agency Excellent communication skills Ability to absorb and apply constructive criticism from stakeholders High attention to detail • Excellent problem solving skills Basic video editing experience Working knowledge of HTML/CSS and using WordPress. Location & Hours Hybrid working between the London Office & home working. Working Hours: Monday-Thursday 09:00 - 17:30 & Friday 09:30 - 17:00 We strive to ensure that opportunities to work and develop at PEI Media are fair, inclusive, and open to all. We welcome applications from all qualified candidates, regardless of age, disability, gender identity, or gender expression, race, ethnicity, religion or belief, sex, sexual orientation, or any other equality characteristic PEI Media supports flexible working arrangements, and we welcome career returners Benefits 25 days annual leave (+8 bank holidays) You deserve a break and are entitled to 25 days paid annual leave in addition to the 8 public/bank holidays. Long Service award PEI offer a scheme to increase an employee's holiday allowance according to length of service. After 2 years of service, you will receive an additional day's annual leave, you will receive an extra day up to 4 years of service, taking you 28 days annual leave. Holiday-Flex Any permanent employee of PEI can buy from or sell PEI up to three holiday days. The value is calculated as 1/260th of the employee's current annual basic salary. Flexible working policy We know how busy life can get and believe it is very important to have a good work-life balance. That is why we have a comprehensive Flexible working policy so you can best fit work into your life. 4 days volunteer leave per year Volunteer leave at PEI offers employees the option of taking 4 working days per year (fully paid) to give back to a charitable cause of their choice. Life Cover The Company provides you with life cover of 4 times your "basic salary", as long as you are on a permanent contract with PEI. Free access to Employee Assistance programme The Company provides staff with access to a confidential employee assistance programme (EAP), which is available 24 hours a day, 365 days a year. The EAP provides access to trained experts either via the phone or on a face-to-face basis. Employee Referral scheme We offer incentives for successfully recommending someone new into the business. If you make a recommendation for a vacancy, you will be eligible for a £1,500 bonus. Private Medical Insurance After successful completion of your probation period, PEI offer Private Medical Insurance via BUPA as a free benefit to you, but it is taxable. 4.5% matched pension contribution After three consecutive years' in the pension scheme with PEI, employees will have the opportunity to have any increased pension contributions (above 4.5%), matched by the business up to 5%. Cycle to work scheme After successful completion of your probation period, PEI will work with you to ensure that the loan of a bicycle can be treated as a tax free benefit, enabling you to cycle to and from work (we also have great shower facilities on site, as well as plenty of bike racks to safely store your bike!) Season ticket / Travel loan After successful completion of your probation period, PEI offers an interest free travel loan, available for all permanent employees, for rail or tube annual tickets, for the purpose of you travelling to and from work
Sep 17, 2022
Full time
The Role We have an exciting opportunity for a Graphic Designer with experience in both print and digital media; someone who can take direction from written or spoken ideas and convert them seamlessly into images, layouts and other designs. We work in a fast-paced environment, so the ideal designer will be able to hit the ground running and manage several projects at a time. The successful candidate will be an enthusiastic and forward thinking individual who is looking for an environment that they can develop and thrive in. They will become an essential service to a team that is seeking to maximise the quality of our marketing output. Working with the global marketing team you will be responsible for producing innovative design concepts and layouts through to producing final artwork. You will produce unique and fresh designs across various online collateral including website homepages, landing pages, virtual event portals, emails, digital display adverts as well as working across some print based projects (brochures, adverts, flyers). You will be primarily focussed on producing high quality marketing collateral for our events portfolio but will be also involved with promoting our subscriptions products and books. The role will include - but not be limited to - the following areas: Producing innovative print brochures that communicate the high quality of our events. Designing print adverts that work effectively inside our printed publications. Designing eye catching digital banner adverts. Developing and improving our marketing email templates and ensuring that they are being used effectively. Preparing large format signage and stage sets to boost the user experience at our events. Improving the customer journey on our Wordpress websites by ensuring that the content is visually engaging and communicates well. Protecting the brand to ensure compliance to our guidelines as well as working collaboratively with other global designers to maintain consistency internationally. Maintain close and positive working relationships with internal stakeholders globally. About you This is a really exciting and challenging position for a designer looking for a chance to use their creative skills in a hands-on role that they can really make their own. You will need to be a self-starter and be able to settle into the role quickly. You will need to be a confident multi-disciplined designer looking for the next step in your career. This is a great opportunity for you to make a difference to the online presence of our products. Your skills with Adobe Suite - particular; InDesign, Illustrator and Photoshop need to be proven and underpinned with a portfolio of work. Proficiency with other applications in Adobe CS would be a bonus. You will need to be a good communicator, a collaborative worker, an efficient manager of your time and be confident to take the initiative when required. A keen eye for detail is a must as our marketing materials must be infused with the high quality delivery that our brands represent in our markets. About Us Formed in London in November 2001, PEI has grown to become the dominant B2B information group in global private capital markets. With offices in London, New York, Washington D.C, San Francisco, Tokyo & Hong Kong. We publish a wide range of industry leading financial information websites and databases, run more than 50 events globally per year, and recently launched a new series of innovative digital networking products. We are primarily focused on private equity, private real estate, private debt, infrastructure, and venture capital investing. As these asset classes continue to grow in scale and significance - for investors, fund managers, and service providers globally - PEI is positioned to provide unparalleled business knowledge, intelligence, and networking opportunities to this fast-growing finance sector. Requirements Skills & Qualifications Bachelor's Degree in Art & Design or related discipline. Extensive experience with Illustrator, InDesign and Photoshop, specifically with mockups, web design and multimedia representations Experience preparing design for print. 2+ years in professional design, preferably within a marketing team or creative agency Excellent communication skills Ability to absorb and apply constructive criticism from stakeholders High attention to detail • Excellent problem solving skills Basic video editing experience Working knowledge of HTML/CSS and using WordPress. Location & Hours Hybrid working between the London Office & home working. Working Hours: Monday-Thursday 09:00 - 17:30 & Friday 09:30 - 17:00 We strive to ensure that opportunities to work and develop at PEI Media are fair, inclusive, and open to all. We welcome applications from all qualified candidates, regardless of age, disability, gender identity, or gender expression, race, ethnicity, religion or belief, sex, sexual orientation, or any other equality characteristic PEI Media supports flexible working arrangements, and we welcome career returners Benefits 25 days annual leave (+8 bank holidays) You deserve a break and are entitled to 25 days paid annual leave in addition to the 8 public/bank holidays. Long Service award PEI offer a scheme to increase an employee's holiday allowance according to length of service. After 2 years of service, you will receive an additional day's annual leave, you will receive an extra day up to 4 years of service, taking you 28 days annual leave. Holiday-Flex Any permanent employee of PEI can buy from or sell PEI up to three holiday days. The value is calculated as 1/260th of the employee's current annual basic salary. Flexible working policy We know how busy life can get and believe it is very important to have a good work-life balance. That is why we have a comprehensive Flexible working policy so you can best fit work into your life. 4 days volunteer leave per year Volunteer leave at PEI offers employees the option of taking 4 working days per year (fully paid) to give back to a charitable cause of their choice. Life Cover The Company provides you with life cover of 4 times your "basic salary", as long as you are on a permanent contract with PEI. Free access to Employee Assistance programme The Company provides staff with access to a confidential employee assistance programme (EAP), which is available 24 hours a day, 365 days a year. The EAP provides access to trained experts either via the phone or on a face-to-face basis. Employee Referral scheme We offer incentives for successfully recommending someone new into the business. If you make a recommendation for a vacancy, you will be eligible for a £1,500 bonus. Private Medical Insurance After successful completion of your probation period, PEI offer Private Medical Insurance via BUPA as a free benefit to you, but it is taxable. 4.5% matched pension contribution After three consecutive years' in the pension scheme with PEI, employees will have the opportunity to have any increased pension contributions (above 4.5%), matched by the business up to 5%. Cycle to work scheme After successful completion of your probation period, PEI will work with you to ensure that the loan of a bicycle can be treated as a tax free benefit, enabling you to cycle to and from work (we also have great shower facilities on site, as well as plenty of bike racks to safely store your bike!) Season ticket / Travel loan After successful completion of your probation period, PEI offers an interest free travel loan, available for all permanent employees, for rail or tube annual tickets, for the purpose of you travelling to and from work
Summary Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We'd love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there's always something to share with our visitors, and it will be you job to make sure we're doing that all year round. Salary: £20,721 - Permanent position Hours: 37.5 per week Interviews will be held Wednesday 16th March What it's like to work here Snowshill is the unconventional home of the eccentric Charles Wade, who delighted in creating a stage for his life and passions. The garden is the perfect place to unwind and explore hidden vistas and unexpected delights, including Wolf's Cove model village and the Priest's House. In the manor house are Charles Wade's eclectic collections. He was an architect and artist who dedicated his life to collecting, having inheriting his family's sugar estates. We maintain the atmospheric rooms he created with low lighting and few labels. From tiny toys to Samurai armour, and musical instruments to bicycles, thousands of objects are laid out for you to see just as Mr Wade intended. What you'll be doing As a Visitor Experience Officer, you'll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Visitor Experience Manager, you'll develop engaging and meaningful interpretation that can teach, move and inspire our visitors. Understanding how and why we engage our supporters is key. Working with our spirit of place, you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you'll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation. Please also read the full role profile attached to this advert. Who we're looking for It's a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you'll need to have: A flexible customer focused approach, with high standards of customer service Excellent people skills, enabling strong relationships, both externally and internally Experience of working to multiple deadlines and managing own workload Outstanding organisation and planning skills, and a good eye for detail Understanding of the aims and ethos of the National Trust Excellent communication skills, both verbal and written A hard working approach, be committed and a team player Strong IT skills - Microsoft Office, as well as web and social media applications Experience of producing interpretation, marketing or promotional material Knowledge of relevant Health & Safety procedures The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Wherever you're from, and whatever your background, we want to hear from you - and it doesn't matter if you're jam first, cream first, or even if you don't like scones at all. Everyone is welcome. Benefits for working at the National Trust include: Flexible working whenever possible Free parking at most locations Free entry to our properties for you, a guest and your children (under 18) Substantial pension scheme of up to 10% basic salary Click here to find out more about the benefits we offer to support you.
Feb 22, 2022
Full time
Summary Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We'd love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there's always something to share with our visitors, and it will be you job to make sure we're doing that all year round. Salary: £20,721 - Permanent position Hours: 37.5 per week Interviews will be held Wednesday 16th March What it's like to work here Snowshill is the unconventional home of the eccentric Charles Wade, who delighted in creating a stage for his life and passions. The garden is the perfect place to unwind and explore hidden vistas and unexpected delights, including Wolf's Cove model village and the Priest's House. In the manor house are Charles Wade's eclectic collections. He was an architect and artist who dedicated his life to collecting, having inheriting his family's sugar estates. We maintain the atmospheric rooms he created with low lighting and few labels. From tiny toys to Samurai armour, and musical instruments to bicycles, thousands of objects are laid out for you to see just as Mr Wade intended. What you'll be doing As a Visitor Experience Officer, you'll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Visitor Experience Manager, you'll develop engaging and meaningful interpretation that can teach, move and inspire our visitors. Understanding how and why we engage our supporters is key. Working with our spirit of place, you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you'll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation. Please also read the full role profile attached to this advert. Who we're looking for It's a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you'll need to have: A flexible customer focused approach, with high standards of customer service Excellent people skills, enabling strong relationships, both externally and internally Experience of working to multiple deadlines and managing own workload Outstanding organisation and planning skills, and a good eye for detail Understanding of the aims and ethos of the National Trust Excellent communication skills, both verbal and written A hard working approach, be committed and a team player Strong IT skills - Microsoft Office, as well as web and social media applications Experience of producing interpretation, marketing or promotional material Knowledge of relevant Health & Safety procedures The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Wherever you're from, and whatever your background, we want to hear from you - and it doesn't matter if you're jam first, cream first, or even if you don't like scones at all. Everyone is welcome. Benefits for working at the National Trust include: Flexible working whenever possible Free parking at most locations Free entry to our properties for you, a guest and your children (under 18) Substantial pension scheme of up to 10% basic salary Click here to find out more about the benefits we offer to support you.
Atalian Servest
Newcastle Upon Tyne, Tyne And Wear
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce
Feb 22, 2022
Full time
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce