Communications Officer We re looking for an experienced Communications Officer to join an important charity helping vulnerable children across the world. Position: Communications Officer Location: Milton Keynes/Hybrid a minimum of one day a week in the Milton Keynes office. Hours: Full-time - 36.5 hours per week Contract: Up to 12 Months Fixed Term Salary: Starting From £30,874 depending on experience and a good range of benefits. Closing date: 29th March 2024 About the role: Are you creative, with strong project management and written communication skills and love to think outside of the box? If so, this role could be for you By joining the growing Strategic Partnerships Department as their Communications Officer, you will be responsible for leading the delivery of high-quality, creative resources contributing towards deepening our engagement with our key Strategic Partnership audiences and donors. As A Communications Officer, you will use your creativity, and bring to life the work we do through online and offline communications, creating compelling copy, digital and media collateral engaging audiences and bringing the organisation into the forefront of people's minds. A successful candidate will be educated to a degree level (or with equivalent training and experience) in Graphic Design or a related subject. You will be a proficient user of the Microsoft suite programmes including Microsoft Excel, Word, PowerPoint, and Teams. An ability to use creative programmes such as InDesign, Premier Pro, or equivalent is essential. You will have exceptional written and verbal communication skills. You will also have the ability to learn quickly, have strong project management skills, an eye for detail, strive for excellence, and deliver under pressure and tight deadlines. Through your creativity and project management skills, you will have the ability to see something from concept to completion. Key areas of responsibility include: Develop and manage the Strategic Partnerships Social Media strategy, including LinkedIn. Create and deliver inspiring collateral and donor journeys for key audiences. Design collateral which account managers can use to inform and engage new and existing donors with our work. Oversee website content creation and seek to improve user experience. Collaborate on inspiring donor journeys for events and vision trip experiences. Create video content tailored to our audiences which engage, inform, and inspire. Lead the sign-off process through the brand team and ensure deadlines are met. About you: You will have exceptional written and verbal communication skills. You will be able to learn quickly, have strong project management skills, an eye for detail, strive for excellence, and can deliver under pressure and tight deadlines. Through your creativity and project management skills, you will have the ability to see something from concept to completion. About the organisation: The organisation is an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy they ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything they do is motivated by their faith as they strive to reflect God s unconditional love. As a child-focused organisation, they are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. The organisation is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and they shall check with your previous employers about your behaviour and conduct. They will be requesting you to complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme url removed Please note we can only consider applicants who presently have the right to work in the UK. Please note that you MUST be holding the Right to work in the UK documentation as unfortunately this role is not sponsored You may also have experience in areas such as: PR and Communications Lead, PR Lead, Marketing, Marketing and Communications, Communications Lead, Marketing Lead, Marketing and Communications Lead, PR, Brand, Media, and Public Relations. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Mar 29, 2024
Contractor
Communications Officer We re looking for an experienced Communications Officer to join an important charity helping vulnerable children across the world. Position: Communications Officer Location: Milton Keynes/Hybrid a minimum of one day a week in the Milton Keynes office. Hours: Full-time - 36.5 hours per week Contract: Up to 12 Months Fixed Term Salary: Starting From £30,874 depending on experience and a good range of benefits. Closing date: 29th March 2024 About the role: Are you creative, with strong project management and written communication skills and love to think outside of the box? If so, this role could be for you By joining the growing Strategic Partnerships Department as their Communications Officer, you will be responsible for leading the delivery of high-quality, creative resources contributing towards deepening our engagement with our key Strategic Partnership audiences and donors. As A Communications Officer, you will use your creativity, and bring to life the work we do through online and offline communications, creating compelling copy, digital and media collateral engaging audiences and bringing the organisation into the forefront of people's minds. A successful candidate will be educated to a degree level (or with equivalent training and experience) in Graphic Design or a related subject. You will be a proficient user of the Microsoft suite programmes including Microsoft Excel, Word, PowerPoint, and Teams. An ability to use creative programmes such as InDesign, Premier Pro, or equivalent is essential. You will have exceptional written and verbal communication skills. You will also have the ability to learn quickly, have strong project management skills, an eye for detail, strive for excellence, and deliver under pressure and tight deadlines. Through your creativity and project management skills, you will have the ability to see something from concept to completion. Key areas of responsibility include: Develop and manage the Strategic Partnerships Social Media strategy, including LinkedIn. Create and deliver inspiring collateral and donor journeys for key audiences. Design collateral which account managers can use to inform and engage new and existing donors with our work. Oversee website content creation and seek to improve user experience. Collaborate on inspiring donor journeys for events and vision trip experiences. Create video content tailored to our audiences which engage, inform, and inspire. Lead the sign-off process through the brand team and ensure deadlines are met. About you: You will have exceptional written and verbal communication skills. You will be able to learn quickly, have strong project management skills, an eye for detail, strive for excellence, and can deliver under pressure and tight deadlines. Through your creativity and project management skills, you will have the ability to see something from concept to completion. About the organisation: The organisation is an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy they ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything they do is motivated by their faith as they strive to reflect God s unconditional love. As a child-focused organisation, they are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. The organisation is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and they shall check with your previous employers about your behaviour and conduct. They will be requesting you to complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme url removed Please note we can only consider applicants who presently have the right to work in the UK. Please note that you MUST be holding the Right to work in the UK documentation as unfortunately this role is not sponsored You may also have experience in areas such as: PR and Communications Lead, PR Lead, Marketing, Marketing and Communications, Communications Lead, Marketing Lead, Marketing and Communications Lead, PR, Brand, Media, and Public Relations. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Volunteer and Schools Engagement Coordinator An exciting opportunity has arisen for a talented, motivated, and versatile Volunteer & Schools Engagement Coordinator based in Scotland. Position : Volunteer and Schools Engagement Coordinator Location: Home-based in Scotland, ideally Central Belt, with regular travel throughout Scotland Hours: Full-time Contract: Permanent Salary: £22,050 per annum Benefits: 30 days annual leave (including public holidays), plus 6 days at Christmas/New Year; life assurance Closing date: 5th April 2024 Interview date: w/b 15 April 2024 (via Microsoft Teams) About the role: The role is home-based and will involve travel throughout Scotland, including overnight stays, plus occasional travel to meetings elsewhere in the UK. There will be the occasional requirement to work evenings and weekends. If you are passionate about youth development and want to use your skills, knowledge, and experience to change the world, apply now. Key responsibilities will include: Recruit Volunteer candidates through the delivery of inspiring presentations within schools, youth organisations and career fairs. Develop relationships with partner organisations within the education and youth sectors. Support and co-ordinate Returned Volunteers in the delivery of school talks. Contribute to the development and implementation of Project Trust s digital engagement and recruitment strategy. Participate in the selection, training, and debriefing of Volunteers. Administrative tasks associated with all the above. Within the job holder s skills and abilities, support the Volunteer & Schools Engagement Manager and CEO as required in other tasks or activities which contribute to the achievement of Project Trust s objectives and its development. Travel to attend meetings elsewhere in the UK, plus some weekend work required. About you: We are looking for a highly organised, inspiring public speaker, who can engage with and motivate young people and support the recruitment of our future Volunteers. Essential Criteria: Commitment to Project Trust s purpose, approach, and ethos. Excellent planning and organisational skills, with the ability to prioritise workload. Proven ability to deliver presentations to a range of stakeholders, including young people, with an ability to motivate and inspire others. Experience in working effectively with and developing young people in a variety of settings, e.g. schools, youth, and community groups. Ability to work autonomously on own initiative and as part of a remote, multi-disciplinary team. Excellent interpersonal and communication skills, written and verbal, and ability to communicate with a range of audiences. Excellent customer service skills, with a commitment to providing outstanding service to Volunteers and third parties. Good judgement and decision-making skills with the ability to work under pressure. Working knowledge of Microsoft packages and a variety of social media platforms. Ability to travel within a designated region of the UK and to other parts of the UK as required. Ability to work remotely from a home base. A full clean driving license and use of a vehicle. The right to work in the UK. About the organisation: The employer is an education charity with over fifty years of experience in international volunteering for young people. They organise challenging, long-term placements for -year-olds with partnership organisations in Africa, Asia and the Americas. They annually select up to 260 young people from across the UK for eight to 12-month teaching and youth development projects around the world. Their Volunteers are provided with training and support before, during and after their international placements, and return home with broadened horizons and an impressive range of transferable skills, true Global Citizens. Conditions of Service The appointment will be made subject to the organisation s detailed terms and conditions of employment. Candidates should be aware that: The post holder will be required to obtain an enhanced Disclosure Scotland check (PVG) Any offer of appointment will be made subject to the receipt of satisfactory references The employer recognises the positive value of diversity and we welcome applications from people of all backgrounds. You may also have experience in areas such as: Schools Engagement Coordinator, Volunteer Coordinator, School Partnerships Lead, School Impact Officer, School Impact, School, Primary School, Senior School, Early Years, EYF, Volunteer Recruitment, Teacher, Education, School Engagement, Volunteer Management, Volunteer, Volunteer Engagement, International Youth Volunteering. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Mar 29, 2024
Full time
Volunteer and Schools Engagement Coordinator An exciting opportunity has arisen for a talented, motivated, and versatile Volunteer & Schools Engagement Coordinator based in Scotland. Position : Volunteer and Schools Engagement Coordinator Location: Home-based in Scotland, ideally Central Belt, with regular travel throughout Scotland Hours: Full-time Contract: Permanent Salary: £22,050 per annum Benefits: 30 days annual leave (including public holidays), plus 6 days at Christmas/New Year; life assurance Closing date: 5th April 2024 Interview date: w/b 15 April 2024 (via Microsoft Teams) About the role: The role is home-based and will involve travel throughout Scotland, including overnight stays, plus occasional travel to meetings elsewhere in the UK. There will be the occasional requirement to work evenings and weekends. If you are passionate about youth development and want to use your skills, knowledge, and experience to change the world, apply now. Key responsibilities will include: Recruit Volunteer candidates through the delivery of inspiring presentations within schools, youth organisations and career fairs. Develop relationships with partner organisations within the education and youth sectors. Support and co-ordinate Returned Volunteers in the delivery of school talks. Contribute to the development and implementation of Project Trust s digital engagement and recruitment strategy. Participate in the selection, training, and debriefing of Volunteers. Administrative tasks associated with all the above. Within the job holder s skills and abilities, support the Volunteer & Schools Engagement Manager and CEO as required in other tasks or activities which contribute to the achievement of Project Trust s objectives and its development. Travel to attend meetings elsewhere in the UK, plus some weekend work required. About you: We are looking for a highly organised, inspiring public speaker, who can engage with and motivate young people and support the recruitment of our future Volunteers. Essential Criteria: Commitment to Project Trust s purpose, approach, and ethos. Excellent planning and organisational skills, with the ability to prioritise workload. Proven ability to deliver presentations to a range of stakeholders, including young people, with an ability to motivate and inspire others. Experience in working effectively with and developing young people in a variety of settings, e.g. schools, youth, and community groups. Ability to work autonomously on own initiative and as part of a remote, multi-disciplinary team. Excellent interpersonal and communication skills, written and verbal, and ability to communicate with a range of audiences. Excellent customer service skills, with a commitment to providing outstanding service to Volunteers and third parties. Good judgement and decision-making skills with the ability to work under pressure. Working knowledge of Microsoft packages and a variety of social media platforms. Ability to travel within a designated region of the UK and to other parts of the UK as required. Ability to work remotely from a home base. A full clean driving license and use of a vehicle. The right to work in the UK. About the organisation: The employer is an education charity with over fifty years of experience in international volunteering for young people. They organise challenging, long-term placements for -year-olds with partnership organisations in Africa, Asia and the Americas. They annually select up to 260 young people from across the UK for eight to 12-month teaching and youth development projects around the world. Their Volunteers are provided with training and support before, during and after their international placements, and return home with broadened horizons and an impressive range of transferable skills, true Global Citizens. Conditions of Service The appointment will be made subject to the organisation s detailed terms and conditions of employment. Candidates should be aware that: The post holder will be required to obtain an enhanced Disclosure Scotland check (PVG) Any offer of appointment will be made subject to the receipt of satisfactory references The employer recognises the positive value of diversity and we welcome applications from people of all backgrounds. You may also have experience in areas such as: Schools Engagement Coordinator, Volunteer Coordinator, School Partnerships Lead, School Impact Officer, School Impact, School, Primary School, Senior School, Early Years, EYF, Volunteer Recruitment, Teacher, Education, School Engagement, Volunteer Management, Volunteer, Volunteer Engagement, International Youth Volunteering. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Senior Administrator 4 month temp contract £15.50 per hour Stockport Town Centre Monday to Friday 9am to 5pm Office Based Job Description As an Senior Administrator you will be working closely with a small team of 5, providing overall office support. The role of an Administrative Support Officer is essential in maintaining the smooth operation of the company. You will be the backbone of administrative efficiency, supporting your colleagues, clients, and superiors to ensure the business runs seamlessly. Your attention to detail, strong organisational skills, and ability to handle a variety of tasks will be pivotal in your success in this role. The office is located in the heart of Stockport Town centre which is close to the train station so it is 6 minutes on train to Wilmslow and 15 minutes on the train to Manchester Piccadilly. Key Responsibilities 1. Data Management: • Assist in organising, managing, and maintaining databases, spreadsheets, and records. • Ensure accuracy and completeness of data through regular updates and verification. 2. Documentation and Correspondence: • Prepare, format, and edit documents, reports, and correspondence as needed. • Distribute documents and information to appropriate personnel and stakeholders. 3. Scheduling and Coordination: • Coordinate and schedule appointments, meetings, and events for the team. • Arrange travel arrangements and accommodations for team members, if required. 4. Office Organisation: • Maintain a well-organised and safe office environment, ensuring supplies are stocked and readily available and performing the function of fire warden and first aider following appropriate training. • Handle incoming and outgoing correspondence (electronic or hard copy). 5. Communication and Liaison: • Answer phone calls and respond to inquiries, redirecting them to the appropriate contacts when necessary. • Act as a point of contact between the team and external stakeholders. 6. Record Keeping: • Maintain accurate and up-to-date filing systems, ensuring easy retrieval of documents when needed. 7. Task Assistance: • Assist with ad-hoc tasks and projects as directed by the supervisor or team members. • Provide general administrative support to ensure operational efficiency. 8. Monitor CRM data management and usage (members and customers) with the support of the Team Leaders. Essential Skills Set: • Excellent attention to detail with exceptional communication skills both orally and in writing and ability to deal with people at all levels. • GCSE level maths and English • Proven ability to deal with multiple tasks, stakeholders, pressures, and tight deadlines and the ability to work independently and as part of a team, following instructions and meeting deadlines. • Proven experience in administrative support or a similar role. • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications. • Strong attention to detail and accuracy in data handling. Desirable • Project management experience Personal Attributes • Energetic and driven individual who demonstrates a solid work ethic. • Ability to work well either independently or as part of a team and with stakeholders at all levels • Determination, resourcefulness, and desire to deliver to the highest standard • Confident and self-motivated with an aptitude to think laterally, challenge thinking and offer solutions and alternatives constructively as well as being able to demonstrate empathy • Self-motivated and well presented. Contact info to send CV - (url removed) This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Mar 29, 2024
Seasonal
Senior Administrator 4 month temp contract £15.50 per hour Stockport Town Centre Monday to Friday 9am to 5pm Office Based Job Description As an Senior Administrator you will be working closely with a small team of 5, providing overall office support. The role of an Administrative Support Officer is essential in maintaining the smooth operation of the company. You will be the backbone of administrative efficiency, supporting your colleagues, clients, and superiors to ensure the business runs seamlessly. Your attention to detail, strong organisational skills, and ability to handle a variety of tasks will be pivotal in your success in this role. The office is located in the heart of Stockport Town centre which is close to the train station so it is 6 minutes on train to Wilmslow and 15 minutes on the train to Manchester Piccadilly. Key Responsibilities 1. Data Management: • Assist in organising, managing, and maintaining databases, spreadsheets, and records. • Ensure accuracy and completeness of data through regular updates and verification. 2. Documentation and Correspondence: • Prepare, format, and edit documents, reports, and correspondence as needed. • Distribute documents and information to appropriate personnel and stakeholders. 3. Scheduling and Coordination: • Coordinate and schedule appointments, meetings, and events for the team. • Arrange travel arrangements and accommodations for team members, if required. 4. Office Organisation: • Maintain a well-organised and safe office environment, ensuring supplies are stocked and readily available and performing the function of fire warden and first aider following appropriate training. • Handle incoming and outgoing correspondence (electronic or hard copy). 5. Communication and Liaison: • Answer phone calls and respond to inquiries, redirecting them to the appropriate contacts when necessary. • Act as a point of contact between the team and external stakeholders. 6. Record Keeping: • Maintain accurate and up-to-date filing systems, ensuring easy retrieval of documents when needed. 7. Task Assistance: • Assist with ad-hoc tasks and projects as directed by the supervisor or team members. • Provide general administrative support to ensure operational efficiency. 8. Monitor CRM data management and usage (members and customers) with the support of the Team Leaders. Essential Skills Set: • Excellent attention to detail with exceptional communication skills both orally and in writing and ability to deal with people at all levels. • GCSE level maths and English • Proven ability to deal with multiple tasks, stakeholders, pressures, and tight deadlines and the ability to work independently and as part of a team, following instructions and meeting deadlines. • Proven experience in administrative support or a similar role. • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications. • Strong attention to detail and accuracy in data handling. Desirable • Project management experience Personal Attributes • Energetic and driven individual who demonstrates a solid work ethic. • Ability to work well either independently or as part of a team and with stakeholders at all levels • Determination, resourcefulness, and desire to deliver to the highest standard • Confident and self-motivated with an aptitude to think laterally, challenge thinking and offer solutions and alternatives constructively as well as being able to demonstrate empathy • Self-motivated and well presented. Contact info to send CV - (url removed) This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Sewell Wallis are working with a forward-thinking and rapidly growing organisation who are looking to hire a seasoned fundraising officer. The primary focus of the role involves cultivating relationships with both existing and potential clients, specifically aiming to boost contributions from trusts and foundations. This is an exceptional opportunity for an individual who is proactive and passionate, assisting projects which work towards a greater cause. Fundraiser duties include: Securing the necessary financial resources to support groundbreaking efforts in reshaping political systems for the future. Cultivating relationships with existing and potential donors, with a specific emphasis on increasing contributions from trusts and foundations. Assisting the foundation's leadership by providing crucial fundraising reporting and administrative support. Coordinating and participating in fundraising events aimed at building relationships, nurturing connections, and expanding networks. Establishing and maintaining internal and external contacts while developing a comprehensive understanding of the foundation's work, business plans, and strategic priorities. Overseeing the reporting and administration of existing grants, ensuring timely advice to relevant team members before reporting deadlines. Establishing suitable methods for monitoring and evaluation to contribute to the fundraising team's KPIs. The ideal candidate: 3 years of relevant experience in the voluntary sector. Experience in creative proposal writing, showcasing clear outcomes and impact. Exceptional communication skills, both written and verbal, with strong copywriting and proofreading abilities. Effective time management skills, prioritising tasks to meet deadlines. Experience in preparing, manipulating, and presenting budgets. Strong research skills, identifying high-quality new fundraising leads. Ability to work independently, meeting objectives and tight deadlines under pressure. Proficient IT skills with a high working knowledge of MS Office, Google Drive, etc. Salary & Benefits: 26,000 - 32,000 DOE Fully remote position (1x day per month in Sheffield) 40 Days Annual Leave Allowance (including bank holidays) Flexible working arrangements Opportunities for career development within a rapidly expanding organisation with a strong focus on climate change projects. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Mar 29, 2024
Full time
Sewell Wallis are working with a forward-thinking and rapidly growing organisation who are looking to hire a seasoned fundraising officer. The primary focus of the role involves cultivating relationships with both existing and potential clients, specifically aiming to boost contributions from trusts and foundations. This is an exceptional opportunity for an individual who is proactive and passionate, assisting projects which work towards a greater cause. Fundraiser duties include: Securing the necessary financial resources to support groundbreaking efforts in reshaping political systems for the future. Cultivating relationships with existing and potential donors, with a specific emphasis on increasing contributions from trusts and foundations. Assisting the foundation's leadership by providing crucial fundraising reporting and administrative support. Coordinating and participating in fundraising events aimed at building relationships, nurturing connections, and expanding networks. Establishing and maintaining internal and external contacts while developing a comprehensive understanding of the foundation's work, business plans, and strategic priorities. Overseeing the reporting and administration of existing grants, ensuring timely advice to relevant team members before reporting deadlines. Establishing suitable methods for monitoring and evaluation to contribute to the fundraising team's KPIs. The ideal candidate: 3 years of relevant experience in the voluntary sector. Experience in creative proposal writing, showcasing clear outcomes and impact. Exceptional communication skills, both written and verbal, with strong copywriting and proofreading abilities. Effective time management skills, prioritising tasks to meet deadlines. Experience in preparing, manipulating, and presenting budgets. Strong research skills, identifying high-quality new fundraising leads. Ability to work independently, meeting objectives and tight deadlines under pressure. Proficient IT skills with a high working knowledge of MS Office, Google Drive, etc. Salary & Benefits: 26,000 - 32,000 DOE Fully remote position (1x day per month in Sheffield) 40 Days Annual Leave Allowance (including bank holidays) Flexible working arrangements Opportunities for career development within a rapidly expanding organisation with a strong focus on climate change projects. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Job Title: Senior Administrative Officer Location: SE15 (Hybrid) Salary / Pay Rate: 20 p/h umbrella Job Type: Contract (3 months+) The Role: To manage the administrative processes of the team which will include the supervision of administrative staff. The temp will be expected to work without immediate direction to provide a comprehensive support service; including the implementation of organisational procedures and systems, contact with the public or internal colleagues and effective use of IT. The Candidate: Experience of undertaking a variety of administrative duties in a structured environment to support the delivery of services. Good working knowledge of Microsoft products. Knowledge of equalities & diversity issues. Experience of organising and directing the work of others. Strong organisational skills. Numerate. Customer focused. Able to meet deadlines and work under pressure. Good written/verbal communication skills. Strong interpersonal skills. Can make decisions in a timely manner How to apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; (phone number removed).
Mar 29, 2024
Seasonal
Job Title: Senior Administrative Officer Location: SE15 (Hybrid) Salary / Pay Rate: 20 p/h umbrella Job Type: Contract (3 months+) The Role: To manage the administrative processes of the team which will include the supervision of administrative staff. The temp will be expected to work without immediate direction to provide a comprehensive support service; including the implementation of organisational procedures and systems, contact with the public or internal colleagues and effective use of IT. The Candidate: Experience of undertaking a variety of administrative duties in a structured environment to support the delivery of services. Good working knowledge of Microsoft products. Knowledge of equalities & diversity issues. Experience of organising and directing the work of others. Strong organisational skills. Numerate. Customer focused. Able to meet deadlines and work under pressure. Good written/verbal communication skills. Strong interpersonal skills. Can make decisions in a timely manner How to apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; (phone number removed).
Job Title - Business Support Officer Location - London E1 Contract - Temp Hours - 35 Role summary - The client is looking for a highly motivated and organised individual to join their team as a Business Support Officer. As a Business Support Officer, you will be responsible for providing administrative support to various services within the company. You will be expected to maintain efficient systems for administrative support and provide advice to services as directed. Key Responsibilities: Provide high-quality administrative and advisory support to services Utilise information technology to facilitate the effective execution of duties and responsibilities Maintain and update databases and case management systems Develop, maintain and review all filing systems Organise and administer meetings Undertake a broad range of finance tasks Cover as required at receptions and helpdesks Actively contribute to the company's priorities and outcomes Promote equality among all staff and ensure that services are delivered in a non-discriminatory way Deal with clients and service users in a professional manner Adhere to changes in legislation, statutory and regulatory change Provide administrative cover for other staff and teams within the business support service Ensure full compliance with GDPR policy and process Requirements: Comprehensive range of high-quality administrative and advisory support experience Excellent IT skills Experience in maintaining databases and case management systems Strong organisational skills and attention to detail Ability to work under pressure and meet deadlines Excellent communication and interpersonal skills Experience in finance tasks Ability to work as part of a team Flexible and adaptable Full compliance with GDPR policy and process If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Mar 29, 2024
Seasonal
Job Title - Business Support Officer Location - London E1 Contract - Temp Hours - 35 Role summary - The client is looking for a highly motivated and organised individual to join their team as a Business Support Officer. As a Business Support Officer, you will be responsible for providing administrative support to various services within the company. You will be expected to maintain efficient systems for administrative support and provide advice to services as directed. Key Responsibilities: Provide high-quality administrative and advisory support to services Utilise information technology to facilitate the effective execution of duties and responsibilities Maintain and update databases and case management systems Develop, maintain and review all filing systems Organise and administer meetings Undertake a broad range of finance tasks Cover as required at receptions and helpdesks Actively contribute to the company's priorities and outcomes Promote equality among all staff and ensure that services are delivered in a non-discriminatory way Deal with clients and service users in a professional manner Adhere to changes in legislation, statutory and regulatory change Provide administrative cover for other staff and teams within the business support service Ensure full compliance with GDPR policy and process Requirements: Comprehensive range of high-quality administrative and advisory support experience Excellent IT skills Experience in maintaining databases and case management systems Strong organisational skills and attention to detail Ability to work under pressure and meet deadlines Excellent communication and interpersonal skills Experience in finance tasks Ability to work as part of a team Flexible and adaptable Full compliance with GDPR policy and process If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Job Position - Personal Assistant to Deputy Chief Medical Officers Department - Corporate HQ Band: 5 To start : ASAP Duration : 6 months Hours : 37.5 - Flexible (min 30 hours) Days : Mon-Fri Site : To cover Brighton and Worthing Office Location : Trust HQ in Brighton, although travel to Worthing will be required Is there an option for a compressed week or part time or hybrid working: Hybrid Working may be possible 1-2 days a week (after training period) Main Duties : To provide comprehensive personal assistant support/secretarial duties to four Deputy Chief Medical Officers and to offer support on a Friday for the wider Chief Medical Officer. Required Skills : Personal Assistant or equivalent secretarial experience. Complex diary management and organisational skills, ensuring duties are dealt with timely and effectively. Excellent communication skills. Experience in Microsoft programmes. A DBS is not required for this role These jobs have a very quick turnaround on them so please ensure that you apply as quickly as possible attaching a full and updated copy of your CV. Please contact Danny Evans for any further questions.
Mar 29, 2024
Seasonal
Job Position - Personal Assistant to Deputy Chief Medical Officers Department - Corporate HQ Band: 5 To start : ASAP Duration : 6 months Hours : 37.5 - Flexible (min 30 hours) Days : Mon-Fri Site : To cover Brighton and Worthing Office Location : Trust HQ in Brighton, although travel to Worthing will be required Is there an option for a compressed week or part time or hybrid working: Hybrid Working may be possible 1-2 days a week (after training period) Main Duties : To provide comprehensive personal assistant support/secretarial duties to four Deputy Chief Medical Officers and to offer support on a Friday for the wider Chief Medical Officer. Required Skills : Personal Assistant or equivalent secretarial experience. Complex diary management and organisational skills, ensuring duties are dealt with timely and effectively. Excellent communication skills. Experience in Microsoft programmes. A DBS is not required for this role These jobs have a very quick turnaround on them so please ensure that you apply as quickly as possible attaching a full and updated copy of your CV. Please contact Danny Evans for any further questions.
General Manager/VP, EMEA EMEA - Remote JOB OVERVIEW Legion is a dynamic and innovative software company that is disrupting and redefining best practice in the workforce management software market. With a growing portfolio of global customers and strategic partnerships we are poised for our next phase of growth. We are seeking a visionary General Manager to spearhead our expansion into the European market. As the inaugural Sales Leader in Europe, the General Manager will be at the forefront of our expansion efforts. Reporting directly to the Chief Sales Officer, the GM will be instrumental in helping to devise and execute a comprehensive go-to-market strategy tailored to the European landscape. This pivotal role will require business development and direct selling as well as client and partner engagement to drive demand and the creation of a high performing sales team. RESPONSIBILITIES AND DUTIES GTM strategy development and execution for the EU market Build relationships with decision makers and stakeholders across target client base to build pipeline and close strategic opportunities Negotiate and close contracts with new customers Identify, develop, and nurture relationships with key customers, partners, and stakeholders to build a strong foundation for long-term business growth Leverage existing global customer relationships and technology partnerships to gain footholds and expand market share in Europe Hiring, training, and coaching sales representatives, setting sales targets and monitoring performance Foster a culture of excellence, collaboration, and continuous improvement within the team. Play a critical role in business planning, working closely with other senior executives to develop plans, resource requirements, and influence long-term business strategy Work cross-functionally with sales leaders, marketing, and product teams to achieve and exceed company revenue targets Develop granular account-level strategies to communicate Legion's unique value proposition Leverage industry expertise and Rolodex to build a pipeline of executive-level enterprise opportunities Oversee the day-to-day operations ensuring alignment with the strategic goals. Ensure seamless collaboration and alignment with the global headquarters and other regional entities to maintain a cohesive company direction. Provide insightful market feedback to the product development and marketing teams to guide product enhancements, innovation, and marketing strategies tailored for the European market. Maintain accurate and timely customer, pipeline, and forecast data in Salesforce CRM REQUIRED SKILLS AND QUALIFICATIONS 15+ years of technology sales and leadership experience Proven track record of successful sales leadership and team management, preferably in a similar industry or technology-driven sectors. Strong strategic thinking and analytical skills, with the ability to translate complex concepts into actionable plans. Excellent communication, negotiation, and relationship-building skills. Deep understanding of the European business landscape, cultural nuances, and regulatory environment. Fluent in English, with proficiency in additional European languages being highly advantageous. Willingness to travel extensively across the region. Proven track record of leading a team in closing $500k-$2mm ARR new business deals Strong application SaaS sales background A mix of large and small company experience. Early stage startup experience highly desired PREFERRED QUALIFICATIONS AND ATTRIBUTES Experience selling and managing teams that sell Workforce Management (WFM) or Human Capital Management (HCM) software solution Experience selling in the Retail, Hospitality, Distribution, Warehouse, and Healthcare industries Proactive and able to command respect through intelligence, hard work, and persistence Personal passion and fervor for industry-leading next generation technology Ability to operate in an environment with limited in country support A great communicator who can distill powerful messages which resonate with customers Track record of building positive relationships with peers Continuous and thoughtful listener, able to learn from customers and leverage input Strong personal work ethic focused on high priority issues; action and results oriented Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior ABOUT LEGION Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and provent to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes' Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling. BACKGROUND AND OPPORTUNITY There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig-economy, make it more difficult to attract and retain hourly employees.The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options.Legion's mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion's Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today's hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones. For more information, visit EQUAL EMPLOYMENT OPPORTUNITY Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. DISABILITY ACCOMMODATION For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
Mar 29, 2024
Full time
General Manager/VP, EMEA EMEA - Remote JOB OVERVIEW Legion is a dynamic and innovative software company that is disrupting and redefining best practice in the workforce management software market. With a growing portfolio of global customers and strategic partnerships we are poised for our next phase of growth. We are seeking a visionary General Manager to spearhead our expansion into the European market. As the inaugural Sales Leader in Europe, the General Manager will be at the forefront of our expansion efforts. Reporting directly to the Chief Sales Officer, the GM will be instrumental in helping to devise and execute a comprehensive go-to-market strategy tailored to the European landscape. This pivotal role will require business development and direct selling as well as client and partner engagement to drive demand and the creation of a high performing sales team. RESPONSIBILITIES AND DUTIES GTM strategy development and execution for the EU market Build relationships with decision makers and stakeholders across target client base to build pipeline and close strategic opportunities Negotiate and close contracts with new customers Identify, develop, and nurture relationships with key customers, partners, and stakeholders to build a strong foundation for long-term business growth Leverage existing global customer relationships and technology partnerships to gain footholds and expand market share in Europe Hiring, training, and coaching sales representatives, setting sales targets and monitoring performance Foster a culture of excellence, collaboration, and continuous improvement within the team. Play a critical role in business planning, working closely with other senior executives to develop plans, resource requirements, and influence long-term business strategy Work cross-functionally with sales leaders, marketing, and product teams to achieve and exceed company revenue targets Develop granular account-level strategies to communicate Legion's unique value proposition Leverage industry expertise and Rolodex to build a pipeline of executive-level enterprise opportunities Oversee the day-to-day operations ensuring alignment with the strategic goals. Ensure seamless collaboration and alignment with the global headquarters and other regional entities to maintain a cohesive company direction. Provide insightful market feedback to the product development and marketing teams to guide product enhancements, innovation, and marketing strategies tailored for the European market. Maintain accurate and timely customer, pipeline, and forecast data in Salesforce CRM REQUIRED SKILLS AND QUALIFICATIONS 15+ years of technology sales and leadership experience Proven track record of successful sales leadership and team management, preferably in a similar industry or technology-driven sectors. Strong strategic thinking and analytical skills, with the ability to translate complex concepts into actionable plans. Excellent communication, negotiation, and relationship-building skills. Deep understanding of the European business landscape, cultural nuances, and regulatory environment. Fluent in English, with proficiency in additional European languages being highly advantageous. Willingness to travel extensively across the region. Proven track record of leading a team in closing $500k-$2mm ARR new business deals Strong application SaaS sales background A mix of large and small company experience. Early stage startup experience highly desired PREFERRED QUALIFICATIONS AND ATTRIBUTES Experience selling and managing teams that sell Workforce Management (WFM) or Human Capital Management (HCM) software solution Experience selling in the Retail, Hospitality, Distribution, Warehouse, and Healthcare industries Proactive and able to command respect through intelligence, hard work, and persistence Personal passion and fervor for industry-leading next generation technology Ability to operate in an environment with limited in country support A great communicator who can distill powerful messages which resonate with customers Track record of building positive relationships with peers Continuous and thoughtful listener, able to learn from customers and leverage input Strong personal work ethic focused on high priority issues; action and results oriented Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior ABOUT LEGION Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and provent to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes' Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling. BACKGROUND AND OPPORTUNITY There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig-economy, make it more difficult to attract and retain hourly employees.The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options.Legion's mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion's Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today's hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones. For more information, visit EQUAL EMPLOYMENT OPPORTUNITY Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. DISABILITY ACCOMMODATION For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
Private Sector Lettings Officer Do you have experience as a lettings officer? My client is looking for a strong Lettings Officer who has had previous experience inspection properties under the Housing Act 2004. The client understands the pressures of this role and is keen to support all members of staff. Experienced Officers who feel confident inspecting and re letting properties alongside relevant government guidelines would be perfect for this role! If you had any other questions regarding this position, please do not hesitate to contact us on (phone number removed). Duties Includes : To provide a specialist private rented sector procurement and brokerage, resettlement, and sustainment service to customers in housing need moving into the private rented sector. To ensure all properties procured comply with property standards and are financially viable. To promote the full range of private sector options offered by the service. Undertake the investigation of service requests and programmed inspections under the provisions of the Housing Act 2004 and Environmental Protection Act 1990 To Process applications for property licences, including inspection of housing conditions and assessment of management standards Ensure all relevant documents are completed by property owners and landlords Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to.
Mar 29, 2024
Seasonal
Private Sector Lettings Officer Do you have experience as a lettings officer? My client is looking for a strong Lettings Officer who has had previous experience inspection properties under the Housing Act 2004. The client understands the pressures of this role and is keen to support all members of staff. Experienced Officers who feel confident inspecting and re letting properties alongside relevant government guidelines would be perfect for this role! If you had any other questions regarding this position, please do not hesitate to contact us on (phone number removed). Duties Includes : To provide a specialist private rented sector procurement and brokerage, resettlement, and sustainment service to customers in housing need moving into the private rented sector. To ensure all properties procured comply with property standards and are financially viable. To promote the full range of private sector options offered by the service. Undertake the investigation of service requests and programmed inspections under the provisions of the Housing Act 2004 and Environmental Protection Act 1990 To Process applications for property licences, including inspection of housing conditions and assessment of management standards Ensure all relevant documents are completed by property owners and landlords Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to.
Executive Assistant Bolton Full time - Permanent up to 32,000 depending on experience Your new company A well-established organisation within the social care sector based in Bolton are actively recruiting on a permanent full-time basis. Due to company expansion this company are now actively searching for a well-rounded Executive Assistant, whose behaviour reflects the company values and represent the company in a positive manner, working in accordance with company policy and procedures at all times. This role is Monday to Friday 9am - 5pm, over 37 hours per week and offers flexible working hours and potential hybrid working. Your new role As Executive Assistant you will be provide support to the Managing Director, providing key administrative and business support; coordinating and leading executive scheduling, ensuring meetings and materials are efficient and effective. Being the 'right hand person' and trusted partner to the MD and Executive team to support their delivery of the priorities of the role. You will be expected to support group board meetings and the preparation of board materials, projects, and critical business information. Assist the Company Secretary in providing secretariat support and support the overall governance and engagement with the chair and non-executive directors in their roles. Along with providing line management of 2 x business support officers who provide administrative support to yourself. What you'll need to succeed To be successful in securing this position you should have previous experience as an Executive Assistant or PA, along with excellent administrative and organisational skills. Including superb communication skills, have excellent typing skills, must be capable of using own initiative, be proactive, forward thinking and enjoy meeting people. You should be able to work under pressure and to strict deadlines, any industry background will be considered, but legal would be beneficial. What you'll get in return In return, you will be paid a salary up to 32,000 depending on experience and will be joining a successful growing business during an exciting period. Company benefits include 21 days annual leave, plus bank, plus increase YOY up to 5 days. Pension 6% employer and 4% employee, progression, and development available, flexible working. Life Insurance scheme, company sick pay scheme and access to 'Smart Health'- a virtual healthcare service including a virtual GP service, expert case management, mental health support and tailored fitness programmes. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 29, 2024
Full time
Executive Assistant Bolton Full time - Permanent up to 32,000 depending on experience Your new company A well-established organisation within the social care sector based in Bolton are actively recruiting on a permanent full-time basis. Due to company expansion this company are now actively searching for a well-rounded Executive Assistant, whose behaviour reflects the company values and represent the company in a positive manner, working in accordance with company policy and procedures at all times. This role is Monday to Friday 9am - 5pm, over 37 hours per week and offers flexible working hours and potential hybrid working. Your new role As Executive Assistant you will be provide support to the Managing Director, providing key administrative and business support; coordinating and leading executive scheduling, ensuring meetings and materials are efficient and effective. Being the 'right hand person' and trusted partner to the MD and Executive team to support their delivery of the priorities of the role. You will be expected to support group board meetings and the preparation of board materials, projects, and critical business information. Assist the Company Secretary in providing secretariat support and support the overall governance and engagement with the chair and non-executive directors in their roles. Along with providing line management of 2 x business support officers who provide administrative support to yourself. What you'll need to succeed To be successful in securing this position you should have previous experience as an Executive Assistant or PA, along with excellent administrative and organisational skills. Including superb communication skills, have excellent typing skills, must be capable of using own initiative, be proactive, forward thinking and enjoy meeting people. You should be able to work under pressure and to strict deadlines, any industry background will be considered, but legal would be beneficial. What you'll get in return In return, you will be paid a salary up to 32,000 depending on experience and will be joining a successful growing business during an exciting period. Company benefits include 21 days annual leave, plus bank, plus increase YOY up to 5 days. Pension 6% employer and 4% employee, progression, and development available, flexible working. Life Insurance scheme, company sick pay scheme and access to 'Smart Health'- a virtual healthcare service including a virtual GP service, expert case management, mental health support and tailored fitness programmes. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior Complaints Officer Monday-Friday 09:00am - 17:00pm Temporary on going contract General Job Responsibilities: The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses. Excellent team worker, with the ability to build relationships at all levels throughout the organisation and with stakeholders in the housing team, while thriving under pressure and using your initiative. Main Responsibilities: Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries. Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained Support the creation of case files for the Housing Ombudsman Manage all recommendation made by the Housing Ombudsman in it's final determination report Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database. Ensure the housing teams meet the targets for the complaints process and that the quality and the presentation of external correspondence, meet the Councils requirements. Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager Produce an overview for the complaints and enquiries regarding contract performance. Monitor the information Further Information: 3 days office working Investigating escalated and complex complaints (stage 2 and Ombudsman) Carrying out detailed investigations, with robust and evidenced based conclusions and remedies. Identifying and tracking commitments and learning opportunities. Ensuring attention to detail in submitting case file requests to the Ombudsman and addressing gaps. Escalating issues of non-compliance.
Mar 29, 2024
Seasonal
Senior Complaints Officer Monday-Friday 09:00am - 17:00pm Temporary on going contract General Job Responsibilities: The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses. Excellent team worker, with the ability to build relationships at all levels throughout the organisation and with stakeholders in the housing team, while thriving under pressure and using your initiative. Main Responsibilities: Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries. Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained Support the creation of case files for the Housing Ombudsman Manage all recommendation made by the Housing Ombudsman in it's final determination report Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database. Ensure the housing teams meet the targets for the complaints process and that the quality and the presentation of external correspondence, meet the Councils requirements. Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager Produce an overview for the complaints and enquiries regarding contract performance. Monitor the information Further Information: 3 days office working Investigating escalated and complex complaints (stage 2 and Ombudsman) Carrying out detailed investigations, with robust and evidenced based conclusions and remedies. Identifying and tracking commitments and learning opportunities. Ensuring attention to detail in submitting case file requests to the Ombudsman and addressing gaps. Escalating issues of non-compliance.
My client is seeking a candidate that has experience in conducting Part 7 risk assessments under the Housing Act 1996. This new project is looking for a strong Housing Adviser who will offer proactive housing advice to prevent Homelessness. The client understands the pressures of the position and is keen to support all team members. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless advice Officer will be supported into the project, being led to succeed on preventing homelessness through Housing law support. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes: Strong knowledge of Housing and Homelessness acts, including Part 7 of the Housing Act 1996 and Homeless Reduction Act 2017 The role is to provide effective, high-quality support to customers to help them prevent or relieve their homelessness. seeking to support new arrivals to the UK with the multifaceted issues new residents may face. Providing specialist advice and support on how the clients can sustain their tenancies. Experienced with handling individuals who are either homeless or at risk of becoming homeless, advising them through the process and preventing homelessness. Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Mar 29, 2024
Seasonal
My client is seeking a candidate that has experience in conducting Part 7 risk assessments under the Housing Act 1996. This new project is looking for a strong Housing Adviser who will offer proactive housing advice to prevent Homelessness. The client understands the pressures of the position and is keen to support all team members. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless advice Officer will be supported into the project, being led to succeed on preventing homelessness through Housing law support. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes: Strong knowledge of Housing and Homelessness acts, including Part 7 of the Housing Act 1996 and Homeless Reduction Act 2017 The role is to provide effective, high-quality support to customers to help them prevent or relieve their homelessness. seeking to support new arrivals to the UK with the multifaceted issues new residents may face. Providing specialist advice and support on how the clients can sustain their tenancies. Experienced with handling individuals who are either homeless or at risk of becoming homeless, advising them through the process and preventing homelessness. Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Position: Administrative Officer - Case Progression Officer Location: Portishead Salary: 12.84 per hour Assignment: Temporary 6-month with possibility of extension to 12 months Hours: 37 hours per week Hybrid working: 3 days in the office & 2 days working from home, when confident in independent working Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of admin officers as a Case Progression Officer . You will be working in a busy department, dealing directly with casework preparation, correspondence, and written representations within short time frames. It is a role which changes from day to day. The role will challenge you but is also rewarding, varied and interesting, and can provide a good insight into the varying roles in Home Office. The ability to work calmly under pressure is essential, you will need to be resilient and capable of working within process-driven situations. Day-to-day duties: Ensuring case files are decision-ready for casework, appeals or removal processes Creating appeal bundles Tasks associated with intake /work flow Reviewing detention in line with published policy and guidance Providing written explanations for proposed decision Ensuring work is completed accurately and within agreed timescales Updating relevant databases Providing support by undertaking a range of administrative tasks such as case tracking, monitoring electronic in-boxes, issuing letters, responding to correspondence, and updating relevant databases and files Supporting the team with ad-hoc admin work Not customer facing at any point, but some customer contact via emails or solicitors Required skills/experience: Experience of working quickly in a fast-paced environment Good communication and writing skills Interpersonal skills to build productive relationships Able to use IT systems proficiently Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant Team work and working independently A positive approach Flexibility/agility, adapting to the needs of the team Desirable Criteria: Experience of using continuous improvement techniques to improve performance and engagement Experience of working in an immigration or asylum capacity would be advantageous Training: 4 weeks training: On-site: 9 am to 5 pm 4 weeks - Buddy training no block holidays during the 8 weeks training period You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document. Start dates will be confirmed once we have had clearance back but will be expected to be around November. Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 29, 2024
Seasonal
Position: Administrative Officer - Case Progression Officer Location: Portishead Salary: 12.84 per hour Assignment: Temporary 6-month with possibility of extension to 12 months Hours: 37 hours per week Hybrid working: 3 days in the office & 2 days working from home, when confident in independent working Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of admin officers as a Case Progression Officer . You will be working in a busy department, dealing directly with casework preparation, correspondence, and written representations within short time frames. It is a role which changes from day to day. The role will challenge you but is also rewarding, varied and interesting, and can provide a good insight into the varying roles in Home Office. The ability to work calmly under pressure is essential, you will need to be resilient and capable of working within process-driven situations. Day-to-day duties: Ensuring case files are decision-ready for casework, appeals or removal processes Creating appeal bundles Tasks associated with intake /work flow Reviewing detention in line with published policy and guidance Providing written explanations for proposed decision Ensuring work is completed accurately and within agreed timescales Updating relevant databases Providing support by undertaking a range of administrative tasks such as case tracking, monitoring electronic in-boxes, issuing letters, responding to correspondence, and updating relevant databases and files Supporting the team with ad-hoc admin work Not customer facing at any point, but some customer contact via emails or solicitors Required skills/experience: Experience of working quickly in a fast-paced environment Good communication and writing skills Interpersonal skills to build productive relationships Able to use IT systems proficiently Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant Team work and working independently A positive approach Flexibility/agility, adapting to the needs of the team Desirable Criteria: Experience of using continuous improvement techniques to improve performance and engagement Experience of working in an immigration or asylum capacity would be advantageous Training: 4 weeks training: On-site: 9 am to 5 pm 4 weeks - Buddy training no block holidays during the 8 weeks training period You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document. Start dates will be confirmed once we have had clearance back but will be expected to be around November. Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Red Recruitment is recruiting a Customer Care Officer in Bristol to join a leading UK company. Previous customer service experience is required, this is a fantastic opportunity for someone looking to further their career. Benefits and Package for an Customer Care Officer: Salary: 12.18 per hour Hours: Monday - Friday, 8.30am - 5pm Contract Type: Temporary Location: Bristol Key Responsibilities of an Customer Care Officer: To resolve enquiries from customers who wish to apply or renew their garden waste subscription either by telephone or face to face Obtain information to process requests using script based forms, update computer records as appropriate and to provide advice on all aspects of the waste and recycling service area To log service request relating to Environmental Services, such as Pest Control, Noise Nuisance, Pollution, Licensing etc The ability to use tact and diplomacy to resolve enquiries. This involves the ability to communicate effectively and express complex and technical concepts and procedures in ways that are understandable Ensuring that the work is undertaken in accordance with legislation, council policy and the operational service plan of the section Key Skills and Experience of an Customer Care Officer: You can demonstrate suitable skills and experience which are relevant in a customer service environment Ability to remain calm and professional when working under pressure You will have the appropriate skills to undertake financial transactions, such as taking payments Excellent communication skills, being able to communicate with people of all levels is required You have a good working knowledge of office based IT systems, including Microsoft office, CRM, document management and in house systems You can demonstrate what sources of information you have used to answer and resolve customer enquiries If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Mar 29, 2024
Seasonal
Red Recruitment is recruiting a Customer Care Officer in Bristol to join a leading UK company. Previous customer service experience is required, this is a fantastic opportunity for someone looking to further their career. Benefits and Package for an Customer Care Officer: Salary: 12.18 per hour Hours: Monday - Friday, 8.30am - 5pm Contract Type: Temporary Location: Bristol Key Responsibilities of an Customer Care Officer: To resolve enquiries from customers who wish to apply or renew their garden waste subscription either by telephone or face to face Obtain information to process requests using script based forms, update computer records as appropriate and to provide advice on all aspects of the waste and recycling service area To log service request relating to Environmental Services, such as Pest Control, Noise Nuisance, Pollution, Licensing etc The ability to use tact and diplomacy to resolve enquiries. This involves the ability to communicate effectively and express complex and technical concepts and procedures in ways that are understandable Ensuring that the work is undertaken in accordance with legislation, council policy and the operational service plan of the section Key Skills and Experience of an Customer Care Officer: You can demonstrate suitable skills and experience which are relevant in a customer service environment Ability to remain calm and professional when working under pressure You will have the appropriate skills to undertake financial transactions, such as taking payments Excellent communication skills, being able to communicate with people of all levels is required You have a good working knowledge of office based IT systems, including Microsoft office, CRM, document management and in house systems You can demonstrate what sources of information you have used to answer and resolve customer enquiries If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
ADMIN OFFICER'S REQUIRED PUBLIC SECTOR CLIENT ASHFORD DEFRA is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink. Sevington Inland border facility are looking for experienced Admin Officer's to join their busy team on a temporary-ongoing basis. Job description/details and Responsibilities Border Inspection Coordination: Coordinate administrative tasks related to Border Control Post (BCP) activities, ensuring compliance with regulatory requirements. Manage schedules for inspections, consulting with BCP teams and relevant authorities. Function as the primary interface between drivers and onsite operations. Efficiently manage the booking-in process on the PINC system. Provide necessary authorization on the PINC system for drivers to exit the site. Allocate appropriate sheds and bays to incoming drivers. Oversee the post-inspection process to ensure compliance. Ensure all relevant information is accurately recorded and cleared down from systems. Ensure a systematic clearing of all data and systems post-inspection. 2. Front of House Reception: Greet and assist visitors, ensuring a positive and professional first impression at the BCP. Manage the front desk, handling inquiries, and directing individuals to the appropriate departments. 3. Coordination and Liaison: Interface with traffic marshals to facilitate smooth traffic flow. Collaborate with K&N to ensure seamless operations. Liaise with inspection authorities to coordinate inspection processes. Communicate effectively with HMRC to address any regulatory requirements. 4. Record Keeping: Maintain accurate and up-to-date records of BCP activities, including inspections, seizures, and compliance reports. 5. Communication with Border Agencies: Facilitate effective communication between the BCP and other agencies involved in border security. Ensure timely and accurate dissemination of information related to inspections at BCP. 6. Policy Implementation and Compliance: Assist in implementing and enforcing BCP policies and procedures, where applicable. Stay informed about changes in BCP regulations and ensure adherence to relevant policies. 7. Cross-Departmental Collaboration for Emergency Response: Coordinate administrative aspects of emergency response plans at the BCP. Collaborate with different departments to ensure a coordinated and efficient response during emergencies. 8. Team Collaboration: Collaborate with colleagues to achieve operational excellence. Support other front-of-house staff in handling their responsibilities as needed. Qualification and Experience Required: Previous experience in front of house and administrative roles. Familiarity with governmental or public sector administrative procedures. Basic IT literacy required including MS Package knowledge. Competencies: Attention to Detail Time Management Problem-Solving Teamwork and Collaboration Adaptability Integrity and Professionalism Understanding of BCP Processes Emergency Response Coordination Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Shift Pattern is as follows 7am - 7.30pm 7pm - 7.30am 4 days on 4 days off Contract is for 6 months Rates vary between: AO - Morning/afternoon rate - 7am to 7.30pm - 15.87 AO - Night rate - 7pm to 7.30am - 17.64 Do you meet the criteria? Apply today by clicking the 'apply' button
Mar 29, 2024
Seasonal
ADMIN OFFICER'S REQUIRED PUBLIC SECTOR CLIENT ASHFORD DEFRA is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink. Sevington Inland border facility are looking for experienced Admin Officer's to join their busy team on a temporary-ongoing basis. Job description/details and Responsibilities Border Inspection Coordination: Coordinate administrative tasks related to Border Control Post (BCP) activities, ensuring compliance with regulatory requirements. Manage schedules for inspections, consulting with BCP teams and relevant authorities. Function as the primary interface between drivers and onsite operations. Efficiently manage the booking-in process on the PINC system. Provide necessary authorization on the PINC system for drivers to exit the site. Allocate appropriate sheds and bays to incoming drivers. Oversee the post-inspection process to ensure compliance. Ensure all relevant information is accurately recorded and cleared down from systems. Ensure a systematic clearing of all data and systems post-inspection. 2. Front of House Reception: Greet and assist visitors, ensuring a positive and professional first impression at the BCP. Manage the front desk, handling inquiries, and directing individuals to the appropriate departments. 3. Coordination and Liaison: Interface with traffic marshals to facilitate smooth traffic flow. Collaborate with K&N to ensure seamless operations. Liaise with inspection authorities to coordinate inspection processes. Communicate effectively with HMRC to address any regulatory requirements. 4. Record Keeping: Maintain accurate and up-to-date records of BCP activities, including inspections, seizures, and compliance reports. 5. Communication with Border Agencies: Facilitate effective communication between the BCP and other agencies involved in border security. Ensure timely and accurate dissemination of information related to inspections at BCP. 6. Policy Implementation and Compliance: Assist in implementing and enforcing BCP policies and procedures, where applicable. Stay informed about changes in BCP regulations and ensure adherence to relevant policies. 7. Cross-Departmental Collaboration for Emergency Response: Coordinate administrative aspects of emergency response plans at the BCP. Collaborate with different departments to ensure a coordinated and efficient response during emergencies. 8. Team Collaboration: Collaborate with colleagues to achieve operational excellence. Support other front-of-house staff in handling their responsibilities as needed. Qualification and Experience Required: Previous experience in front of house and administrative roles. Familiarity with governmental or public sector administrative procedures. Basic IT literacy required including MS Package knowledge. Competencies: Attention to Detail Time Management Problem-Solving Teamwork and Collaboration Adaptability Integrity and Professionalism Understanding of BCP Processes Emergency Response Coordination Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Shift Pattern is as follows 7am - 7.30pm 7pm - 7.30am 4 days on 4 days off Contract is for 6 months Rates vary between: AO - Morning/afternoon rate - 7am to 7.30pm - 15.87 AO - Night rate - 7pm to 7.30am - 17.64 Do you meet the criteria? Apply today by clicking the 'apply' button
Climate Action Coordinator Two Roles Zero Carbon Harrogate: Climate Action Coordinator Location: Harrogate, North Yorkshire (Hybrid combining homeworking and attendance at local meetings) Salary: £28,570 per year pro rata, (£17,142 for 3 days) 3 days. Per week. Please note: This post is being advertised in conjunction with the North Yorkshire Climate Change Climate Action Coordinator role (2 days a week), creating a combined full time 12-month fixed term post if desired) Contract: Fixed term 12-month contract Job Description Zero Carbon Harrogate (ZCH) is the leading climate action group in the Harrogate area working collaboratively to realise a rapid transition to a thriving zero carbon economy. We have recently developed an ambitious three-year plan to expand our activities and impact. Under the overall direction and guidance of the Management Committee, the purpose of this role is to enable and support smooth day-to-day running of ZCH with a focus on managing operational processes and procedures, coordinating internal and external communications, and supporting project work to deliver the overall strategy. We are now seeking a dynamic, highly organised, creative, and flexible person to join our team. As a small, largely volunteer led, charity we are looking for someone with a wide range of skills who can act on their own initiative. The successful candidate will be an efficient and enthusiastic motivator with strong communications, fund-raising and planning abilities as well as having excellent organisational and people skills. Prior charity experience is essential and previous involvement in a similar position would be advantageous. Note to candidates: We understand that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the criteria above, we still encourage you to apply. Responsibilities Responsibilities of the role include (but are not limited to): • Manage smooth and efficient day-to-day operational activity to support delivery of the ZCH strategic plan. • Support Programme Group Leads and volunteers in the delivery of projects and campaigns, identifying resource gaps and collaborative opportunities with external partners. • Coordinate Programme Group reports, to support regular progress meetings. Contribute to discussions on shaping and delivering the plan • Design and implement effective administrative and information processes and manage the practical implementation of policies and procedures • Raise the profile and work of ZCH by coordinating internal and external communication across different channels (website, social media, press, monthly newsletter), drawing on expertise of ZCH volunteers as needed • Be the first point of contact for general enquiries to ZCH, passing these to the relevant ZCH members where needed • Support the organisation of events • Track overall progress across projects to report to Management Committee meetings • Oversee the recruitment, management, and retention of volunteers. Keep in touch with volunteers and run development events/briefings • Work with Trustees to build ZCH s membership base, supporting the development of the Annual Report and arrangement of the AGM as required, • Co-ordinate grant applications or other funding and write/contribute to bids as appropriate • Keep up to date with environmental issues locally. Terms and conditions • Fixed term contract for 1 year • 21 hours (equivalent to 3 days per week). Flexible working including some evening/weekend meetings. • Annual salary £28,570 pro rata (equates to £17,142 for 3 days) • The role will be based on homeworking with some travel to attend events/meetings. • Annual leave 20 days in addition to Bank Holidays/customary days pro rata for part time post • Expenses incurred on behalf of ZCH will be reimbursed subject to ZCH policies and approvals; travel expenses will be reimbursed based on the cheapest available public transport fare or at the appropriate rate for mileage established by ZCH • Pension Scheme with employer contribution of 3%. Reporting and Support The Climate Action Coordinator is expected to work independently under the overall direction of the ZCH Management Committee with day-to-day reporting to the Chair and to individual members of the Committee on specific issues as appropriate. There will be an induction and orientation programme and training will be made available as needed to address skills/knowledge gaps and support learning. For more information contact Tim Larner Closing date for applications Friday 5th April Interviews Friday 12th April North Yorkshire Climate Coalition: Climate Action Coordinator Location: North Yorkshire (Largely homeworking and attendance at in person occasional meetings) Salary: £28,570 pro rata (£11,428 for 2 days) 2 days. Per week. Contract: Fixed term 12-month contract Please note: This post is being advertised in conjunction with the Zero Carbon Harrogate Climate Action Coordinator role (3 days a week), creating a combined full time 12-month fixed term post if desired) Background and role purpose The North Yorkshire Climate Coalition (the Coalition) is currently an informal grouping of local climate action groups operating in their own communities. We cooperate as a Coalition to facilitate engagement with policy and political processes, in recognition that, since 2023, local government services are now largely administered at a North Yorkshire level. As we step up to this task, we recognise that our constitution and governance requires fundamental reform. The immediate task is for the Coalition s Steering Group to come to a view about the most appropriate form of structure to adopt. A key input from this post would be to support the Steering Group in achieving corporate status. We are seeking a creative and flexible person to join our team. As a small, volunteer-led organisation we are looking for someone with a wide range of skills who can act on their own initiative. Under the overall direction and guidance of the NYCC Steering Group, the purpose of this role is to enable and support smooth day-to-day running of the Coalition with a focus on managing operational processes and procedures, coordinating internal and external communications, and supporting project work to deliver an overall strategy. This post will be funded by Shared Prosperity Funding, which has been accessed by a local charity, Zero Carbon Harrogate, as the Coalition is not yet a constituted body. Part of the role of the Climate Action Coordinator will be to support the process of becoming a formally constituted organisation and thereby enable us to seek further funding. For the period of the grant, but probably no longer, the Climate Action Coordinator will be employed by Zero Carbon Harrogate. Key tasks • Act as lead administrator for all NYCC activities, including setting up meetings, preparing agendas and minutes, assembling member newsletters, liaising with key contacts of the Coalition. • Administer any regulatory requirements, including Charity and/or Company returns. Build strong relationships with all Coalition members and their key officers; • Organise member conferences as required. • Maintain and develop the Coalition s website and contribute to its more general communications work. • Start to develop a membership database, including details of the projects and regular activities undertaken currently and historically by each member organisation. • Monitor key activities relating to climate change being undertaken by the Council and the Mayoral Combined Authority at an area-wide level. • Co-ordinate consultation responses where the Coalition decides it wishes to be involved. • Maintain a watching brief on Council activities with a potential major climate impact, such as the Local Transport Plan, the development of the replacement Local Plan and key procurement decisions. • Assist the (future) Trustees in the development of a funding bid (or bids) to allow the Coalition to continue to fulfil its role, including the continued operation of this post beyond March 2025. Terms and conditions Fixed term contract for 12 months 14 hours (equivalent to 2 days per week). Flexible working including some evening/weekend meetings. Annual salary £28,570 pro rata (equates to £11,428 for 2 days) The role will be based on home working with some travel to attend events/meetings. Annual leave 20 days plus Bank Holidays/customary days , pro rata for a part time post. Expenses incurred on behalf of the Coalition will be reimbursed subject to ZCH policies and approvals; travel expenses will be reimbursed based on the cheapest available public transport fare or at the appropriate rate for mileage established by ZCH Pension Scheme with employer contribution of 3%. Reporting and Support The Climate Action Coordinator is expected to work independently under the overall direction of the North Yorkshire Climate Coalition Steering Group with day-to-day reporting to the Chair and to individual members of the Steering Group on specific issues as appropriate. There will be an induction and orientation programme and training will be made available as needed to address skills/knowledge gaps and support learning. For more information contact Tim Larner . click apply for full job details
Mar 29, 2024
Contractor
Climate Action Coordinator Two Roles Zero Carbon Harrogate: Climate Action Coordinator Location: Harrogate, North Yorkshire (Hybrid combining homeworking and attendance at local meetings) Salary: £28,570 per year pro rata, (£17,142 for 3 days) 3 days. Per week. Please note: This post is being advertised in conjunction with the North Yorkshire Climate Change Climate Action Coordinator role (2 days a week), creating a combined full time 12-month fixed term post if desired) Contract: Fixed term 12-month contract Job Description Zero Carbon Harrogate (ZCH) is the leading climate action group in the Harrogate area working collaboratively to realise a rapid transition to a thriving zero carbon economy. We have recently developed an ambitious three-year plan to expand our activities and impact. Under the overall direction and guidance of the Management Committee, the purpose of this role is to enable and support smooth day-to-day running of ZCH with a focus on managing operational processes and procedures, coordinating internal and external communications, and supporting project work to deliver the overall strategy. We are now seeking a dynamic, highly organised, creative, and flexible person to join our team. As a small, largely volunteer led, charity we are looking for someone with a wide range of skills who can act on their own initiative. The successful candidate will be an efficient and enthusiastic motivator with strong communications, fund-raising and planning abilities as well as having excellent organisational and people skills. Prior charity experience is essential and previous involvement in a similar position would be advantageous. Note to candidates: We understand that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the criteria above, we still encourage you to apply. Responsibilities Responsibilities of the role include (but are not limited to): • Manage smooth and efficient day-to-day operational activity to support delivery of the ZCH strategic plan. • Support Programme Group Leads and volunteers in the delivery of projects and campaigns, identifying resource gaps and collaborative opportunities with external partners. • Coordinate Programme Group reports, to support regular progress meetings. Contribute to discussions on shaping and delivering the plan • Design and implement effective administrative and information processes and manage the practical implementation of policies and procedures • Raise the profile and work of ZCH by coordinating internal and external communication across different channels (website, social media, press, monthly newsletter), drawing on expertise of ZCH volunteers as needed • Be the first point of contact for general enquiries to ZCH, passing these to the relevant ZCH members where needed • Support the organisation of events • Track overall progress across projects to report to Management Committee meetings • Oversee the recruitment, management, and retention of volunteers. Keep in touch with volunteers and run development events/briefings • Work with Trustees to build ZCH s membership base, supporting the development of the Annual Report and arrangement of the AGM as required, • Co-ordinate grant applications or other funding and write/contribute to bids as appropriate • Keep up to date with environmental issues locally. Terms and conditions • Fixed term contract for 1 year • 21 hours (equivalent to 3 days per week). Flexible working including some evening/weekend meetings. • Annual salary £28,570 pro rata (equates to £17,142 for 3 days) • The role will be based on homeworking with some travel to attend events/meetings. • Annual leave 20 days in addition to Bank Holidays/customary days pro rata for part time post • Expenses incurred on behalf of ZCH will be reimbursed subject to ZCH policies and approvals; travel expenses will be reimbursed based on the cheapest available public transport fare or at the appropriate rate for mileage established by ZCH • Pension Scheme with employer contribution of 3%. Reporting and Support The Climate Action Coordinator is expected to work independently under the overall direction of the ZCH Management Committee with day-to-day reporting to the Chair and to individual members of the Committee on specific issues as appropriate. There will be an induction and orientation programme and training will be made available as needed to address skills/knowledge gaps and support learning. For more information contact Tim Larner Closing date for applications Friday 5th April Interviews Friday 12th April North Yorkshire Climate Coalition: Climate Action Coordinator Location: North Yorkshire (Largely homeworking and attendance at in person occasional meetings) Salary: £28,570 pro rata (£11,428 for 2 days) 2 days. Per week. Contract: Fixed term 12-month contract Please note: This post is being advertised in conjunction with the Zero Carbon Harrogate Climate Action Coordinator role (3 days a week), creating a combined full time 12-month fixed term post if desired) Background and role purpose The North Yorkshire Climate Coalition (the Coalition) is currently an informal grouping of local climate action groups operating in their own communities. We cooperate as a Coalition to facilitate engagement with policy and political processes, in recognition that, since 2023, local government services are now largely administered at a North Yorkshire level. As we step up to this task, we recognise that our constitution and governance requires fundamental reform. The immediate task is for the Coalition s Steering Group to come to a view about the most appropriate form of structure to adopt. A key input from this post would be to support the Steering Group in achieving corporate status. We are seeking a creative and flexible person to join our team. As a small, volunteer-led organisation we are looking for someone with a wide range of skills who can act on their own initiative. Under the overall direction and guidance of the NYCC Steering Group, the purpose of this role is to enable and support smooth day-to-day running of the Coalition with a focus on managing operational processes and procedures, coordinating internal and external communications, and supporting project work to deliver an overall strategy. This post will be funded by Shared Prosperity Funding, which has been accessed by a local charity, Zero Carbon Harrogate, as the Coalition is not yet a constituted body. Part of the role of the Climate Action Coordinator will be to support the process of becoming a formally constituted organisation and thereby enable us to seek further funding. For the period of the grant, but probably no longer, the Climate Action Coordinator will be employed by Zero Carbon Harrogate. Key tasks • Act as lead administrator for all NYCC activities, including setting up meetings, preparing agendas and minutes, assembling member newsletters, liaising with key contacts of the Coalition. • Administer any regulatory requirements, including Charity and/or Company returns. Build strong relationships with all Coalition members and their key officers; • Organise member conferences as required. • Maintain and develop the Coalition s website and contribute to its more general communications work. • Start to develop a membership database, including details of the projects and regular activities undertaken currently and historically by each member organisation. • Monitor key activities relating to climate change being undertaken by the Council and the Mayoral Combined Authority at an area-wide level. • Co-ordinate consultation responses where the Coalition decides it wishes to be involved. • Maintain a watching brief on Council activities with a potential major climate impact, such as the Local Transport Plan, the development of the replacement Local Plan and key procurement decisions. • Assist the (future) Trustees in the development of a funding bid (or bids) to allow the Coalition to continue to fulfil its role, including the continued operation of this post beyond March 2025. Terms and conditions Fixed term contract for 12 months 14 hours (equivalent to 2 days per week). Flexible working including some evening/weekend meetings. Annual salary £28,570 pro rata (equates to £11,428 for 2 days) The role will be based on home working with some travel to attend events/meetings. Annual leave 20 days plus Bank Holidays/customary days , pro rata for a part time post. Expenses incurred on behalf of the Coalition will be reimbursed subject to ZCH policies and approvals; travel expenses will be reimbursed based on the cheapest available public transport fare or at the appropriate rate for mileage established by ZCH Pension Scheme with employer contribution of 3%. Reporting and Support The Climate Action Coordinator is expected to work independently under the overall direction of the North Yorkshire Climate Coalition Steering Group with day-to-day reporting to the Chair and to individual members of the Steering Group on specific issues as appropriate. There will be an induction and orientation programme and training will be made available as needed to address skills/knowledge gaps and support learning. For more information contact Tim Larner . click apply for full job details
Nature Recovery Officer Are you motivated by improving our environment for local communities? An exciting opportunity to join West Oxfordshire District Council as a Nature Recovery Officer. You will play a key role in engaging with communities on facilitate nature recovery and enhancement across the district, and thereby delivering on the council s climate change and nature priorities. This fixed contract post offers the flexibility of working within the offices at Witney and agile working, allowing you that extra freedom and work life balance. Are you interested in working in environmental conservation and engaging with communities? If so, we would love to hear from you. Our environmental service is fundamental to the success of the council s ambition for a sustainable future. From high BNG requirements in the Salt Cross Garden Village to funding local nature recovery demonstrators, improving community access at Deer Park South and modifying Ubico s maintenance regimes to encourage rewilding, our focus is to enable our communities in West Oxfordshire to thrive, creating sustainable places for people to live, work, learn and enjoy. We want our future generations to blossom too and are serious about tackling the climate and environmental emergencies. Now is a fantastic time to be joining us. We want to successfully deliver our Council priorities and shape our environment for the benefit of the local area and beyond. We are seeking an enthusiastic Nature Recovery Officer, who will support the Nature Recovery Lead in providing sound ecological advice. You will be a nature conservation specialist in the Council s climate team, delivering on biodiversity-focused land management and enhancement projects in the Council s new Nature Recovery Plan, as well as climate related workstreams. With support from our Nature Recovery Lead, you will work with a variety of different stakeholders to facilitate nature recovery and enhancement across the district. You will also help to secure external funding for projects and improve environmental policies to ensure positive sustainable outcomes. Ultimately, we are looking for someone who is interested in nature recovery and is keen to work with communities to restore, enhance and conserve our environment. You will need • A qualification in your area of expertise, equivalent to BTEC, HND, HNC, NVQ level 4/5 or degree in Biology, Zoology, Ecology or Conservation or relevant experience of five years • Ensure all relevant customers and company information is captured and recorded accurately • Ability to work independently under pressure and within tight deadlines • Ability to work with others to deliver key outcomes For more information about this role please see the Job Description/Person Specification. What can we do for you • Agile working allowing a mix of home and office working • Flexible working arrangements (depending on the role) • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Health cash plan giving you cash back on health, dental and eye care • Pension scheme with a good employer contribution of 5% of your earnings • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars • Access to digital financial advice (covering your pension scheme, mortgages and other finances) • Generous sickness cover above statutory entitlements • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury • Life assurance, currently four times your annual salary • These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It s important that we re a good fit for each other, so let us know what s important to you and why you want to work for Publica Group Ltd Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Mar 29, 2024
Contractor
Nature Recovery Officer Are you motivated by improving our environment for local communities? An exciting opportunity to join West Oxfordshire District Council as a Nature Recovery Officer. You will play a key role in engaging with communities on facilitate nature recovery and enhancement across the district, and thereby delivering on the council s climate change and nature priorities. This fixed contract post offers the flexibility of working within the offices at Witney and agile working, allowing you that extra freedom and work life balance. Are you interested in working in environmental conservation and engaging with communities? If so, we would love to hear from you. Our environmental service is fundamental to the success of the council s ambition for a sustainable future. From high BNG requirements in the Salt Cross Garden Village to funding local nature recovery demonstrators, improving community access at Deer Park South and modifying Ubico s maintenance regimes to encourage rewilding, our focus is to enable our communities in West Oxfordshire to thrive, creating sustainable places for people to live, work, learn and enjoy. We want our future generations to blossom too and are serious about tackling the climate and environmental emergencies. Now is a fantastic time to be joining us. We want to successfully deliver our Council priorities and shape our environment for the benefit of the local area and beyond. We are seeking an enthusiastic Nature Recovery Officer, who will support the Nature Recovery Lead in providing sound ecological advice. You will be a nature conservation specialist in the Council s climate team, delivering on biodiversity-focused land management and enhancement projects in the Council s new Nature Recovery Plan, as well as climate related workstreams. With support from our Nature Recovery Lead, you will work with a variety of different stakeholders to facilitate nature recovery and enhancement across the district. You will also help to secure external funding for projects and improve environmental policies to ensure positive sustainable outcomes. Ultimately, we are looking for someone who is interested in nature recovery and is keen to work with communities to restore, enhance and conserve our environment. You will need • A qualification in your area of expertise, equivalent to BTEC, HND, HNC, NVQ level 4/5 or degree in Biology, Zoology, Ecology or Conservation or relevant experience of five years • Ensure all relevant customers and company information is captured and recorded accurately • Ability to work independently under pressure and within tight deadlines • Ability to work with others to deliver key outcomes For more information about this role please see the Job Description/Person Specification. What can we do for you • Agile working allowing a mix of home and office working • Flexible working arrangements (depending on the role) • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Health cash plan giving you cash back on health, dental and eye care • Pension scheme with a good employer contribution of 5% of your earnings • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars • Access to digital financial advice (covering your pension scheme, mortgages and other finances) • Generous sickness cover above statutory entitlements • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury • Life assurance, currently four times your annual salary • These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It s important that we re a good fit for each other, so let us know what s important to you and why you want to work for Publica Group Ltd Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
The starting salary for this role is £38,746 per annum for working 36-hours per week. This is a 24-month secondment / fixed term contract opportunity. We are currently looking for a Land Management Officer to join the rapidly expanding Natural Capital team. The headline ambition for Surrey County Council's land portfolio is to be places of innovation to rebuild biodiversity, manage our resources sustainably and contribute to nature recovery. Our approach will include rewilding principles, woodland creation, regenerative agriculture, agroforestry and income diversification. The team works flexibly through a mix of office and home-based working, you will also be required to travel to visit sites across the County. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the role The Land Management Officer reports into the Ecosystem Services Manager, with close links to other parts of Surrey County Council Countryside teams, Land and Property, Planning, as well as the wider organisation, project teams and its partners. The role will be responsible for implementing a land management policy which sets out the principles for how our natural assets will be managed to support the Council's corporate objectives. Working with tenants and land managers, you will identify opportunities and create innovative projects. These projects will support and embed the policy within everyday Council behaviour and values using agreements, tenancies, and service level agreements. You will work closely with a broad range of customers and stakeholders and will have a sound understanding of land management and/or agriculture. Good conservation experience and knowledge is essential as is a passion for achieving environmental outcomes and supporting Surrey's Greener future. Some of the key outputs of this role include: Contributing to major projects such as The River Thames Scheme Collating and analysing layers of information, data, and research to support both the overall project and decision-making Working collaboratively with County Council colleagues to plan and prioritise engagement with landowners and managers Developing a local network with the forestry and land management sector, sharing skills and knowledge with those supporting environmental land-use decisions Delivering successful project outcomes using project & programme management frameworks, policies, tools and templates Managing funding bids, evidence gathering, detailed costing, partner engagement, bid writing, tracking and monitoring Shortlisting Criteria To be considered for shortlisting, your CV and personal statement will clearly evidence the following attributes, skills, and expertise: Strong written and verbal communication with negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals Ability to manage a range of projects through to completion, with good IT skills in areas such as Outlook and Microsoft Office Experience of working with the public, community partners and diverse groups Determined and resilient approach to completing tasks with the ability to work effectively under pressure, both independently and within a team, and plan your own workload Knowledge and understanding of appropriate land management processes and ability to work on your own using solution focused problem-solving skills Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 31/03/2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Mar 29, 2024
Full time
The starting salary for this role is £38,746 per annum for working 36-hours per week. This is a 24-month secondment / fixed term contract opportunity. We are currently looking for a Land Management Officer to join the rapidly expanding Natural Capital team. The headline ambition for Surrey County Council's land portfolio is to be places of innovation to rebuild biodiversity, manage our resources sustainably and contribute to nature recovery. Our approach will include rewilding principles, woodland creation, regenerative agriculture, agroforestry and income diversification. The team works flexibly through a mix of office and home-based working, you will also be required to travel to visit sites across the County. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the role The Land Management Officer reports into the Ecosystem Services Manager, with close links to other parts of Surrey County Council Countryside teams, Land and Property, Planning, as well as the wider organisation, project teams and its partners. The role will be responsible for implementing a land management policy which sets out the principles for how our natural assets will be managed to support the Council's corporate objectives. Working with tenants and land managers, you will identify opportunities and create innovative projects. These projects will support and embed the policy within everyday Council behaviour and values using agreements, tenancies, and service level agreements. You will work closely with a broad range of customers and stakeholders and will have a sound understanding of land management and/or agriculture. Good conservation experience and knowledge is essential as is a passion for achieving environmental outcomes and supporting Surrey's Greener future. Some of the key outputs of this role include: Contributing to major projects such as The River Thames Scheme Collating and analysing layers of information, data, and research to support both the overall project and decision-making Working collaboratively with County Council colleagues to plan and prioritise engagement with landowners and managers Developing a local network with the forestry and land management sector, sharing skills and knowledge with those supporting environmental land-use decisions Delivering successful project outcomes using project & programme management frameworks, policies, tools and templates Managing funding bids, evidence gathering, detailed costing, partner engagement, bid writing, tracking and monitoring Shortlisting Criteria To be considered for shortlisting, your CV and personal statement will clearly evidence the following attributes, skills, and expertise: Strong written and verbal communication with negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals Ability to manage a range of projects through to completion, with good IT skills in areas such as Outlook and Microsoft Office Experience of working with the public, community partners and diverse groups Determined and resilient approach to completing tasks with the ability to work effectively under pressure, both independently and within a team, and plan your own workload Knowledge and understanding of appropriate land management processes and ability to work on your own using solution focused problem-solving skills Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 31/03/2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Trust Payments has an exciting opportunity for a Technical Support Officer to join their team. Location: Bournemouth, UK Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Technical Support Officer The Role: The Technical Support Officer will provide second-line assistance to our customers and partners. You will always practise excellent customer service, via multiple channels with a particular champion role to play regarding our new and growing product offering in the retail space. You will be accountable for initial investigation / resolution of technical issues, handling customer phone calls, integration tasks - and escalation to third line teams as required Technical Support Officer Key Responsibilities: - Managing support cases in the Zendesk tool both from email and phone - Assisting Trust Payment s customers & partners in the technical operation of their till systems, banking, and merchant services accounts - Assisting Trust Payment s customers during the integration of their website and/or retail payments equipment / functionalities - Dealing with customer escalations - Record details of enquiries, comments and details of action taken via the Zendesk tool - Liaising with banks and development partners - Contribute to meetings with the Technical Support team as required (on-going issues, team huddles) - Keep the Technical Support management team updated on support issues, and request assistance where needed - Contribute to the 24/7 support model on a rotational basis with the team - Taking on ad-hoc tasks when required - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities. Technical Support Officer Experience & Qualifications: Essential: - 1+ years in a similar technical assistance orientated role - Dealing with customers on the phone and via email - Handling difficult situations over the phone with customers - Managing a busy workload in a fast-paced environment - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word, and PowerPoint), Salesforce, DMS, Data handling and Record keeping - Information gathering, problem analysis and resolution - Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all levels of colleagues within the business - Experience of working in an ITIL environment Desirable: - Using Zendesk or similar ITSM tool - Assist function within the retail industry and/or payment services Technical Support Officer Key Skills: Essential: - Loves dealing with customers and is dedicated to delivering the best customer experience possible - Ability to build strong relationships with customers - Shows empathy towards customers - Able to demonstrate appropriate business acumen - Utilises effective problem-solving techniques during stressful situations - Able to adapt in a fast-paced environment - The ability to prioritise own workload - Works well under pressure and to tight timescales - Excellent team player with the skills and ability to build strong relationships with the team and stakeholders within the business at all levels - Ability to work unsupervised in an efficient manner applying integrity with discretion in dealing with customers - Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment Desirable: - ITIL Foundation qualified - Javascript and/or PHP - Awareness of Payment system capabilities and features Technical Support Officer Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting Technical Support Officer opportunity, please click Apply now!
Mar 29, 2024
Full time
Trust Payments has an exciting opportunity for a Technical Support Officer to join their team. Location: Bournemouth, UK Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Technical Support Officer The Role: The Technical Support Officer will provide second-line assistance to our customers and partners. You will always practise excellent customer service, via multiple channels with a particular champion role to play regarding our new and growing product offering in the retail space. You will be accountable for initial investigation / resolution of technical issues, handling customer phone calls, integration tasks - and escalation to third line teams as required Technical Support Officer Key Responsibilities: - Managing support cases in the Zendesk tool both from email and phone - Assisting Trust Payment s customers & partners in the technical operation of their till systems, banking, and merchant services accounts - Assisting Trust Payment s customers during the integration of their website and/or retail payments equipment / functionalities - Dealing with customer escalations - Record details of enquiries, comments and details of action taken via the Zendesk tool - Liaising with banks and development partners - Contribute to meetings with the Technical Support team as required (on-going issues, team huddles) - Keep the Technical Support management team updated on support issues, and request assistance where needed - Contribute to the 24/7 support model on a rotational basis with the team - Taking on ad-hoc tasks when required - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities. Technical Support Officer Experience & Qualifications: Essential: - 1+ years in a similar technical assistance orientated role - Dealing with customers on the phone and via email - Handling difficult situations over the phone with customers - Managing a busy workload in a fast-paced environment - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word, and PowerPoint), Salesforce, DMS, Data handling and Record keeping - Information gathering, problem analysis and resolution - Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all levels of colleagues within the business - Experience of working in an ITIL environment Desirable: - Using Zendesk or similar ITSM tool - Assist function within the retail industry and/or payment services Technical Support Officer Key Skills: Essential: - Loves dealing with customers and is dedicated to delivering the best customer experience possible - Ability to build strong relationships with customers - Shows empathy towards customers - Able to demonstrate appropriate business acumen - Utilises effective problem-solving techniques during stressful situations - Able to adapt in a fast-paced environment - The ability to prioritise own workload - Works well under pressure and to tight timescales - Excellent team player with the skills and ability to build strong relationships with the team and stakeholders within the business at all levels - Ability to work unsupervised in an efficient manner applying integrity with discretion in dealing with customers - Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment Desirable: - ITIL Foundation qualified - Javascript and/or PHP - Awareness of Payment system capabilities and features Technical Support Officer Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting Technical Support Officer opportunity, please click Apply now!
We are looking for an experienced policy professional to take on a challenging but rewarding nine-month role at the forefront of solving London's housing crisis. An opportunity has arisen for a fixed term position as a Housing Policy Manager in City Hall's Housing and Land directorate. We are responsible for the Mayor's plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, the Housing and Land directorate manages the Mayor's housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration. The position is responsible for a diverse but important portfolio, leading on social housing, housing need and building safety. Ideally you will have experience working across one of these areas, but if not you'll be able to evidence a track record of getting to grips with new policy briefs and stakeholders quickly. You'll be joining soon after a Mayoral election and will be responsible for helping to implement the successful candidate's manifesto, while providing expert advice and guidance. Tackling London's housing crisis is sure to feature heavily during the election campaign and we're anticipating a busy post-election period prioritising exciting new projects that can make a difference to Londoners. The successful candidate will be responsible for developing a work programme for a small team of senior policy officers and officers leading the GLA's response to the Grenfell fire. Delivering this will require you to work closely with officers across London boroughs and social housing providers as well as officials at the Department for Levelling Up, Housing and Communities. You'll likely have a track record of navigating complex political organisations and will be ready to adapt your influencing strategy for the political uncertainty 2024 will bring. To apply please submit a personal statement setting out how you meet the technical requirements and the behavioural competencies list below. If shortlisted for interview you will also be asked to demonstrate the following behavioural competencies: managing and developing performance; responding to pressure and change; and organisational awareness. Appointable candidates who are not successful through this process may be considered for any similar vacancies within the next six months. Principal accountabilities Contribute to the overall leadership of the Housing Unit, and take responsibility for managing and motivating a team to deliver their principal accountabilities, as set out in their job descriptions to the required performance level and in accordance with the Authority's policies and Code of Ethics and Standards. Take responsibility for the use of resources and the quality of work produced by your team, and any consultants, and ensure that tasks are completed on time and to the appropriate standard. Maintain a broad overview of London's housing issues, seek to anticipate and identify emerging housing issues, new developments and innovations that may impact on the Mayor's housing strategy and policies, and provide written and oral briefings, high level advice and specialist reports for the Mayor and advisers on these issues. Ensure that the Mayor's housing policies are integrated across all the GLA's strategic and its functional bodies' operational areas, in particular developing cross-cutting policies which link the Mayor's housing policies with his London Plan, Economic Development Strategy and Transport Strategy. Establish and maintain lines of communication on policy matters with London and national stakeholders and organisations both in the public and private sectors, and identify opportunities to disseminate the Mayor's housing policies and views and understood by London's stakeholders and national policy makers. Work in a flexible and creative way in partnership with London's stakeholders to explore and promote creative solutions to London's endemic housing issues, and use your communication skills to present possible solutions in a convincing way. Realise and promote the benefits of London's diversity by promoting and enabling equality of opportunities, and promoting the diverse needs and aspirations of London's communities. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. Deputise for the Head of Housing Strategy as required. Person specification Technical requirements/experience/qualifications Broad and extensive professional experience, expertise and knowledge of current housing issues and policy, in particular as they affect London, and experience and understanding of policy development. Excellent knowledge of the stakeholders and relationships that are key to the development and delivery of strategic housing policies in London. A track record of successful line management. An understanding of the GLA's commitment to equality and diversity. Behavioural competencies Strategic thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators of effective performance Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Decision making is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results. Level 3 indicators of effective performance Makes sound decisions quickly on behalf of the GLA when a situation requires intervention Takes responsibility for team decisions, providing rationale when those decisions are questioned Involves senior stakeholders early in decisions that impact them Analyses organisational risks associated with decisions, including those with long term impacts, before committing to action Encourages others in the team to make decisions in their own area of expertise, take appropriate risks and learn from experience Communicating and influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 3 indicators of effective performance Encourages and supports teams in engaging in transparent and inclusive communication Influences others and gains buy-in using compelling, well thought through arguments Negotiates effectively to deliver GLA priorities Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement This job is 'politically restricted' under the Local Government and Housing Act 1989 This role is based at City Hall, in the Royal Docks (Kamal Chunchie Way, London, E16 1ZE). GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. Application Process & Additional Information Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'Additional Documents' section of the form, ensuring you address the technical requirements and competencies in your Personal Statement. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. On this recruitment campaign, as part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work. . click apply for full job details
Mar 29, 2024
Full time
We are looking for an experienced policy professional to take on a challenging but rewarding nine-month role at the forefront of solving London's housing crisis. An opportunity has arisen for a fixed term position as a Housing Policy Manager in City Hall's Housing and Land directorate. We are responsible for the Mayor's plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, the Housing and Land directorate manages the Mayor's housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration. The position is responsible for a diverse but important portfolio, leading on social housing, housing need and building safety. Ideally you will have experience working across one of these areas, but if not you'll be able to evidence a track record of getting to grips with new policy briefs and stakeholders quickly. You'll be joining soon after a Mayoral election and will be responsible for helping to implement the successful candidate's manifesto, while providing expert advice and guidance. Tackling London's housing crisis is sure to feature heavily during the election campaign and we're anticipating a busy post-election period prioritising exciting new projects that can make a difference to Londoners. The successful candidate will be responsible for developing a work programme for a small team of senior policy officers and officers leading the GLA's response to the Grenfell fire. Delivering this will require you to work closely with officers across London boroughs and social housing providers as well as officials at the Department for Levelling Up, Housing and Communities. You'll likely have a track record of navigating complex political organisations and will be ready to adapt your influencing strategy for the political uncertainty 2024 will bring. To apply please submit a personal statement setting out how you meet the technical requirements and the behavioural competencies list below. If shortlisted for interview you will also be asked to demonstrate the following behavioural competencies: managing and developing performance; responding to pressure and change; and organisational awareness. Appointable candidates who are not successful through this process may be considered for any similar vacancies within the next six months. Principal accountabilities Contribute to the overall leadership of the Housing Unit, and take responsibility for managing and motivating a team to deliver their principal accountabilities, as set out in their job descriptions to the required performance level and in accordance with the Authority's policies and Code of Ethics and Standards. Take responsibility for the use of resources and the quality of work produced by your team, and any consultants, and ensure that tasks are completed on time and to the appropriate standard. Maintain a broad overview of London's housing issues, seek to anticipate and identify emerging housing issues, new developments and innovations that may impact on the Mayor's housing strategy and policies, and provide written and oral briefings, high level advice and specialist reports for the Mayor and advisers on these issues. Ensure that the Mayor's housing policies are integrated across all the GLA's strategic and its functional bodies' operational areas, in particular developing cross-cutting policies which link the Mayor's housing policies with his London Plan, Economic Development Strategy and Transport Strategy. Establish and maintain lines of communication on policy matters with London and national stakeholders and organisations both in the public and private sectors, and identify opportunities to disseminate the Mayor's housing policies and views and understood by London's stakeholders and national policy makers. Work in a flexible and creative way in partnership with London's stakeholders to explore and promote creative solutions to London's endemic housing issues, and use your communication skills to present possible solutions in a convincing way. Realise and promote the benefits of London's diversity by promoting and enabling equality of opportunities, and promoting the diverse needs and aspirations of London's communities. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. Deputise for the Head of Housing Strategy as required. Person specification Technical requirements/experience/qualifications Broad and extensive professional experience, expertise and knowledge of current housing issues and policy, in particular as they affect London, and experience and understanding of policy development. Excellent knowledge of the stakeholders and relationships that are key to the development and delivery of strategic housing policies in London. A track record of successful line management. An understanding of the GLA's commitment to equality and diversity. Behavioural competencies Strategic thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators of effective performance Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Decision making is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results. Level 3 indicators of effective performance Makes sound decisions quickly on behalf of the GLA when a situation requires intervention Takes responsibility for team decisions, providing rationale when those decisions are questioned Involves senior stakeholders early in decisions that impact them Analyses organisational risks associated with decisions, including those with long term impacts, before committing to action Encourages others in the team to make decisions in their own area of expertise, take appropriate risks and learn from experience Communicating and influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 3 indicators of effective performance Encourages and supports teams in engaging in transparent and inclusive communication Influences others and gains buy-in using compelling, well thought through arguments Negotiates effectively to deliver GLA priorities Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement This job is 'politically restricted' under the Local Government and Housing Act 1989 This role is based at City Hall, in the Royal Docks (Kamal Chunchie Way, London, E16 1ZE). GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. Application Process & Additional Information Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'Additional Documents' section of the form, ensuring you address the technical requirements and competencies in your Personal Statement. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. On this recruitment campaign, as part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work. . click apply for full job details