We are currently seeking an interim Customer Service Representative to work with our global FMCG client's division, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment. The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run for 6 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 30,000 per annum, pro rata, depending upon experience. Your core role would involve answering calls from our Customers, both external and internal - place orders using Oracle system, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately. You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system. Key Responsibilities Placing orders accurately Liaising with customers to manage their order expectations and deliver a high level of service Liaising with marketing team to fully understand current promotional activity Following set procedures for order placement gaining authorisation where needed and relevant To answer customer calls within required company response time - currently 4 rings Investigate and resolve all customer queries by liaising with, couriers, warehouse, relevant internal teams and field based account managers Report any queries needing to be escalated to management Allocate to team members any areas of queries requiring their support Log all queries onto central system in order to provide reports to management To work as a team at all times by supporting and assisting any TIGI team member when necessary Key Skills Experience of Customer Service/stakeholder engagement Good oral communication. French or German speaking skills would also be beneficial however is not essential. Previous experience of using Oracle to place orders. Able to multi-task. Team player. Pro-active.
Mar 28, 2024
Seasonal
We are currently seeking an interim Customer Service Representative to work with our global FMCG client's division, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment. The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run for 6 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 30,000 per annum, pro rata, depending upon experience. Your core role would involve answering calls from our Customers, both external and internal - place orders using Oracle system, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately. You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system. Key Responsibilities Placing orders accurately Liaising with customers to manage their order expectations and deliver a high level of service Liaising with marketing team to fully understand current promotional activity Following set procedures for order placement gaining authorisation where needed and relevant To answer customer calls within required company response time - currently 4 rings Investigate and resolve all customer queries by liaising with, couriers, warehouse, relevant internal teams and field based account managers Report any queries needing to be escalated to management Allocate to team members any areas of queries requiring their support Log all queries onto central system in order to provide reports to management To work as a team at all times by supporting and assisting any TIGI team member when necessary Key Skills Experience of Customer Service/stakeholder engagement Good oral communication. French or German speaking skills would also be beneficial however is not essential. Previous experience of using Oracle to place orders. Able to multi-task. Team player. Pro-active.
Location: Corby, Northampton Salary: £45,000 - £50,000 plus car allowance Summary: At Bis Henderson, we are looking for a Warehouse Operations Manager to join, lead and optimise operations for a growing business. As a Warehouse Operations Manager, you will play a crucial role in managing day-to-day operations, ensuring and maximising operational efficiency, streamlining processes and reducing costs where possible. The ideal candidate will have proven experience as a Warehouse Operations Manager or similar role, preferable within a 3PL or SME with an analytical mind-set able to identify opportunities for improvement and implement effective solutions. Key Responsibilities: Oversee and manage all aspects of the company's operations, including picking, inventory management, logistics, and quality control. Develop and implement operational strategies to improve efficiency, streamline processes, and reduce costs while maintaining service excellence. Monitor key performance indicators (KPIs) to track and evaluate operational performance, identifying areas for improvement and implementing corrective actions. Lead, coach, and develop a team of operational staff, providing guidance, training, and performance feedback to optimise productivity and foster a positive work environment. Maintain compliance with industry regulations and standards, ensuring all operations are conducted in a safe and secure manner. Key Skills/Experience: Proven experience as a Warehouse Operations Manager within the logistics industry. Strong knowledge of operational processes, logistics, and supply chain management. Excellent leadership and people management skills, with the ability to motivate and inspire teams to achieve goals. Analytical mind-set and problem-solving abilities to identify operational problems and implement effective solutions. Confidant and very comfortable with IT systems and reporting tools. Bis Henderson Recruitment would be keen to receive your CV if you are an experienced Operations Manager or perhaps a Warehouse Manager or Senior Warehouse Shift manager looking for that next move. Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Mar 28, 2024
Full time
Location: Corby, Northampton Salary: £45,000 - £50,000 plus car allowance Summary: At Bis Henderson, we are looking for a Warehouse Operations Manager to join, lead and optimise operations for a growing business. As a Warehouse Operations Manager, you will play a crucial role in managing day-to-day operations, ensuring and maximising operational efficiency, streamlining processes and reducing costs where possible. The ideal candidate will have proven experience as a Warehouse Operations Manager or similar role, preferable within a 3PL or SME with an analytical mind-set able to identify opportunities for improvement and implement effective solutions. Key Responsibilities: Oversee and manage all aspects of the company's operations, including picking, inventory management, logistics, and quality control. Develop and implement operational strategies to improve efficiency, streamline processes, and reduce costs while maintaining service excellence. Monitor key performance indicators (KPIs) to track and evaluate operational performance, identifying areas for improvement and implementing corrective actions. Lead, coach, and develop a team of operational staff, providing guidance, training, and performance feedback to optimise productivity and foster a positive work environment. Maintain compliance with industry regulations and standards, ensuring all operations are conducted in a safe and secure manner. Key Skills/Experience: Proven experience as a Warehouse Operations Manager within the logistics industry. Strong knowledge of operational processes, logistics, and supply chain management. Excellent leadership and people management skills, with the ability to motivate and inspire teams to achieve goals. Analytical mind-set and problem-solving abilities to identify operational problems and implement effective solutions. Confidant and very comfortable with IT systems and reporting tools. Bis Henderson Recruitment would be keen to receive your CV if you are an experienced Operations Manager or perhaps a Warehouse Manager or Senior Warehouse Shift manager looking for that next move. Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Role: Interim Chief Operating Officer (COO) Contract: Part time, fixed term - approx. 2.5 days per week for c.7 months, starting Spring 2024 About the role: This role will cover the period in the lead up to, during and after the maternity leave of the Chief Operating Officer. You will have line management responsibilities for one Manager and one other staff member in the Operations team. You will also have access to the COO's shared EA (reporting to the Commercial Director). The core function of the role is to ensure department momentum is sustained, teams are engaged and our projects are consistently delivered on time and on budget with a high level of stakeholder and client satisfaction. You will be supported in this role by the Operations Manager, who oversees a team of Project Coordinators and Art Handling Technicians. You will work closely with other Department heads and with the Senior Management Team, regularly feeding back and reporting on team and project performance, making suggestions for improvement where relevant. You will be required to issue reports to the Board and for quarterly Townhalls. From an administrative perspective, you will be responsible for overseeing key supplier relationships and maintaining associated admin. You may also be involved in, oversee, and/or assist in special projects. Please note that you will be overlapping with the COO on both sides of the maternity cover. Key responsibilities: Line Management. Oversight and management of the Operations team. Regular reporting to the Board on the performance of the Operations team and on key department metrics and KPIs. Contributing to Senior Management meetings. Overseeing the continued growth and development of the Department. Being active and present in the Company, working from the office, our warehouse and with our teams on client sites. Ensuring excellent project delivery and execution and reporting to the Board on progress. Overseeing external supplier relationships.
Mar 28, 2024
Full time
Role: Interim Chief Operating Officer (COO) Contract: Part time, fixed term - approx. 2.5 days per week for c.7 months, starting Spring 2024 About the role: This role will cover the period in the lead up to, during and after the maternity leave of the Chief Operating Officer. You will have line management responsibilities for one Manager and one other staff member in the Operations team. You will also have access to the COO's shared EA (reporting to the Commercial Director). The core function of the role is to ensure department momentum is sustained, teams are engaged and our projects are consistently delivered on time and on budget with a high level of stakeholder and client satisfaction. You will be supported in this role by the Operations Manager, who oversees a team of Project Coordinators and Art Handling Technicians. You will work closely with other Department heads and with the Senior Management Team, regularly feeding back and reporting on team and project performance, making suggestions for improvement where relevant. You will be required to issue reports to the Board and for quarterly Townhalls. From an administrative perspective, you will be responsible for overseeing key supplier relationships and maintaining associated admin. You may also be involved in, oversee, and/or assist in special projects. Please note that you will be overlapping with the COO on both sides of the maternity cover. Key responsibilities: Line Management. Oversight and management of the Operations team. Regular reporting to the Board on the performance of the Operations team and on key department metrics and KPIs. Contributing to Senior Management meetings. Overseeing the continued growth and development of the Department. Being active and present in the Company, working from the office, our warehouse and with our teams on client sites. Ensuring excellent project delivery and execution and reporting to the Board on progress. Overseeing external supplier relationships.
Location: Oxford Salary: £70K - £75K + additional benefits Summary: To manage 3rd party co-packing contracts in terms of performance, costs and quality relating to both manufacturing and warehousing operations. Help co-ordinate New Product Development (NPD) activity through its various stages including product rework for promotional purposes. Manage the technical, quality and legal compliance agenda through the Technical Manager. Management of origin bulk availability and ongoing quality and specification. Ensuring accuracy and reconciliation of stock in bulk and warehousing operations. Maintaining accuracy of the master data. Key Responsibilities: Help design and deliver the long-term vision for the supply chain area with clearly identifiable milestones Take active part in senior management team (SMT) activity and drive the UK agenda through activity and reporting lines Management of the ongoing contract for 3rd party manufacturing and warehousing operations in the UK Re-negotiation of contracts or mid-term amendments Drive performance and continuous improvement in our co-packing operation through regular reviews, targets and projects Sign-off of bottling and warehousing invoices for standard operations Set, monitor and effectively manage the manufacturing and warehousing budgets Ensuring bottling and warehousing capacity is monitored and reviewed to hit current and future projections, and corrective action taken where required Ensure reconciliation of stocks within SAP to match physical in various stock rooms, warehouse and bulk Lead quality agenda on technical reviews, analysing customer complaints and identifying root cause of Quality Attribute Sheet (QAS) non-conformances Support and manage the technical function to provide reactivity to acute issues and ongoing improvements in Quality and Food Safety throughout our supply chain Ensure accuracy and timely delivery of master data, Bill of Materials and bottling specifications Ensure innovation projects are delivered on time and to specification working through the issues associated with implementation from bulk creation to delivery from warehouse Co-ordination point for taxes and other variable levies with regard to materials such as Plastic Packaging Tax (PPT) and Packaging Recovery Notes (PRN) Investigate and deliver value engineering opportunities through the Innovation Manager Key Skills/Experience: Ideally educated to degree level or above Previous manufacturing and warehousing management experience within an FMCG sector Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations.
Feb 26, 2022
Full time
Location: Oxford Salary: £70K - £75K + additional benefits Summary: To manage 3rd party co-packing contracts in terms of performance, costs and quality relating to both manufacturing and warehousing operations. Help co-ordinate New Product Development (NPD) activity through its various stages including product rework for promotional purposes. Manage the technical, quality and legal compliance agenda through the Technical Manager. Management of origin bulk availability and ongoing quality and specification. Ensuring accuracy and reconciliation of stock in bulk and warehousing operations. Maintaining accuracy of the master data. Key Responsibilities: Help design and deliver the long-term vision for the supply chain area with clearly identifiable milestones Take active part in senior management team (SMT) activity and drive the UK agenda through activity and reporting lines Management of the ongoing contract for 3rd party manufacturing and warehousing operations in the UK Re-negotiation of contracts or mid-term amendments Drive performance and continuous improvement in our co-packing operation through regular reviews, targets and projects Sign-off of bottling and warehousing invoices for standard operations Set, monitor and effectively manage the manufacturing and warehousing budgets Ensuring bottling and warehousing capacity is monitored and reviewed to hit current and future projections, and corrective action taken where required Ensure reconciliation of stocks within SAP to match physical in various stock rooms, warehouse and bulk Lead quality agenda on technical reviews, analysing customer complaints and identifying root cause of Quality Attribute Sheet (QAS) non-conformances Support and manage the technical function to provide reactivity to acute issues and ongoing improvements in Quality and Food Safety throughout our supply chain Ensure accuracy and timely delivery of master data, Bill of Materials and bottling specifications Ensure innovation projects are delivered on time and to specification working through the issues associated with implementation from bulk creation to delivery from warehouse Co-ordination point for taxes and other variable levies with regard to materials such as Plastic Packaging Tax (PPT) and Packaging Recovery Notes (PRN) Investigate and deliver value engineering opportunities through the Innovation Manager Key Skills/Experience: Ideally educated to degree level or above Previous manufacturing and warehousing management experience within an FMCG sector Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations.
HR Manager - £350p/d - London/Hybrid Annapurna HR are teaming up with a niche luxury design-led brand, in search for a HR Manager to join at the beginning of January. This individual will be managing the Individual Consultation process for all Warehouse staff, and so recent large consultation experience is a must! Details... - Role: HR Manager - Day rate: £350p/d - Location: Hybrid/London This is an urgent vacancy, so please reach out immediately if this is of interest at (see below)
Dec 03, 2021
Contractor
HR Manager - £350p/d - London/Hybrid Annapurna HR are teaming up with a niche luxury design-led brand, in search for a HR Manager to join at the beginning of January. This individual will be managing the Individual Consultation process for all Warehouse staff, and so recent large consultation experience is a must! Details... - Role: HR Manager - Day rate: £350p/d - Location: Hybrid/London This is an urgent vacancy, so please reach out immediately if this is of interest at (see below)