Contact Centre Team Member

  • Vantage Motor Group
  • Penwortham, Lancashire
  • Jan 14, 2019
Call Centre / CustomerService

Job Description

Our passion to provide the highest quality of customer service is key in everything we do and we now have an opportunity for a Contact Centre Team Member to join our team based at Vantage Toyota Preston.

Salary - £15,000 + £5,000 OTE bonus

About the Role

We are looking to recruit an experienced Contact Centre Team Member to join our busy Contact Centre team. You will be responsible for booking annual services, MOT's and repairs through inbound and outbound calls. There will also be an element of cross selling within this role.

Customer experience is at the centre of everything we do. This is a customer focused role and will involve dealing with our valued customers over the phone and email whilst also liaising with our dealerships to resolve any issues.

This a full time permanent position working 40 hours between 8.00am - 6:30pm Monday to Friday plus Saturdays on a rota basis.

About you

To be successful in this role you will:

  • Have a friendly and professional telephone manner
  • Have previous experience in a customer service role
  • Be able to work at pace with accuracy and attention to detail
  • Be self-motivated and able to manage to own workload

About Us

At Vantage we have built carefully on our recent success and we are proud to operate in twenty four locations across Yorkshire, Lancashire and Midlands representing Toyota, Lexus, Kia, Hyundai, Citroen, Honda and Skoda.

What we offer

As well as a stable career, we offer a competitive salary package subject to experience, which can be increased as you progress your career. Altough for this role the OTE is £5,000 the bonus is uncapped and there is a strong potential to earn higher.

We offer fantastic opportunities to develop within the Vantage group by giving supported training and providing an environment where we encourage personal growth.

We offer 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a staff car scheme and contributory workplace pension scheme.

Sound Interesting?

If you think you've got what it takes and would like to join our progressive motor group, please click 'Apply Now' at the top right of this page.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.