Tomorrow is a collection of companies that build better, faster, smarter solutions, to deliver exceptional digital experiences. Made up of some of the smartest minds, Tomorrow is shaping the future of digital experience, today. Found is a multi-award-winning digital growth agency whose vision is to be the agency of the future, now. Harnessing the efficiencies of technology and the future-thinking of a smart team of analysts, specialists, consultants and creatives, Found helps its clients grow their businesses online measurably, responsibly, and significantly. The Role The PPC Account Director is responsible for providing strategic leadership and guidance for your portfolio of clients. You will be responsible for owning the strategy and deliverables and building strong, successful relationships with your clients will be at the core of what you do. You will manage a team of talented PPC specialists, supporting, developing and nurturing the team to fulfil their full potential. You will identify new opportunities and implement new tactics to support the growth of the PPC team and the agency. ACCOUNT MANAGEMENT Act as a point of contact and escalation for all the assigned accounts within your team. Contribute to key meetings and provide support on all other meeting preparation and delivery. Develop and maintain close and productive client relationships as well as have the ability to identify new business opportunities from existing clients. Reviewing Quarterly Business Review and monthly meeting decks to ensure the correct insights around strategy and activity is being delivered to the client. Overseeing accounts to ensure all day to day requirements of account management are being completed such as dashboard accuracy, budget tracking, performance, deadlines met etc. are on track and accurate. STRATEGY OF ACCOUNTS Act as strategic lead for all PPC accounts under your remit, defining responsibilities, owning relationships and steering your team. Ensuring all accounts have a successful strategy and support PPC Account Managers in creating strategies that meet the client's objectives and KPIs. Overseeing monthly activity planning to ensure it is in line with client's strategy, and ensuring all relevant documents and tools such as digital plans, Asana etc, have been update and shared. Ensuring forecasts have been created and are regularly maintained. Leading integration to ensure the PPC team are working closely with the client, SEO and data teams to have clear and integrated performance planning and execution. Work with clients to set KPIs for campaigns and ensure performance is monitored closely against client goals and contractual requirements. Contribute to upsells, proposals and pitches with winning Paid Performance Media strategies that meet client's objectives. TEAM MANAGEMENT Understand the commercial requirements of your clients' businesses and determine strategies, and facilitate internal understanding, accordingly. Keeping up to date with recent algorithm & platform updates and news and adapting to improve process and deliverables. Manage the resourcing across accounts to ensure all tasks can be delivered within the hours available. Managing overburn across accounts and ensuring tasks are delivered within reasonable timeframes. Defining best practice and ensuring the team is operating in this way. Take a proactive approach to actively develop relationships with clients. Approachable, supportive and accountable for their own, the clients and the team's performance and outputs. Forward thinking and solutions orientated. Extremely collaborative across the agency. A strong leader, manager and mentor. Flexible Working - remote & flexible hours Personalised Career Development Summer hours on Friday + early finish on Fridays throughout the rest of the year Birthday day off + half a day leave throughout the year for extra celebrations Interchangeable bank holiday switch to celebrate the days important to you Employee Wellbeing Initiatives including Employee Assistance Programme Pension Bippit financial coaching Bupa Healthcare Enhanced parental leave Pregnancy loss and parental bereavement leave Compassionate leave Eye-care vouchers Summer and Christmas party Life Assurance & Income protection Cycle to work scheme Computer purchase scheme Regular lunch and learns Team socials Opportunities to attend conferences and industry events And more! We're a flexible employer so we're happy to hear from people who are looking to work fully remote. At Tomorrow, we embrace and support diversity, fostering a culture of inclusivity as we know it is fundamental to our mission to make digital experiences more engaging, connected and accountable. We're an equal opportunity employer and all applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, neurodiversity
Mar 22, 2024
Full time
Tomorrow is a collection of companies that build better, faster, smarter solutions, to deliver exceptional digital experiences. Made up of some of the smartest minds, Tomorrow is shaping the future of digital experience, today. Found is a multi-award-winning digital growth agency whose vision is to be the agency of the future, now. Harnessing the efficiencies of technology and the future-thinking of a smart team of analysts, specialists, consultants and creatives, Found helps its clients grow their businesses online measurably, responsibly, and significantly. The Role The PPC Account Director is responsible for providing strategic leadership and guidance for your portfolio of clients. You will be responsible for owning the strategy and deliverables and building strong, successful relationships with your clients will be at the core of what you do. You will manage a team of talented PPC specialists, supporting, developing and nurturing the team to fulfil their full potential. You will identify new opportunities and implement new tactics to support the growth of the PPC team and the agency. ACCOUNT MANAGEMENT Act as a point of contact and escalation for all the assigned accounts within your team. Contribute to key meetings and provide support on all other meeting preparation and delivery. Develop and maintain close and productive client relationships as well as have the ability to identify new business opportunities from existing clients. Reviewing Quarterly Business Review and monthly meeting decks to ensure the correct insights around strategy and activity is being delivered to the client. Overseeing accounts to ensure all day to day requirements of account management are being completed such as dashboard accuracy, budget tracking, performance, deadlines met etc. are on track and accurate. STRATEGY OF ACCOUNTS Act as strategic lead for all PPC accounts under your remit, defining responsibilities, owning relationships and steering your team. Ensuring all accounts have a successful strategy and support PPC Account Managers in creating strategies that meet the client's objectives and KPIs. Overseeing monthly activity planning to ensure it is in line with client's strategy, and ensuring all relevant documents and tools such as digital plans, Asana etc, have been update and shared. Ensuring forecasts have been created and are regularly maintained. Leading integration to ensure the PPC team are working closely with the client, SEO and data teams to have clear and integrated performance planning and execution. Work with clients to set KPIs for campaigns and ensure performance is monitored closely against client goals and contractual requirements. Contribute to upsells, proposals and pitches with winning Paid Performance Media strategies that meet client's objectives. TEAM MANAGEMENT Understand the commercial requirements of your clients' businesses and determine strategies, and facilitate internal understanding, accordingly. Keeping up to date with recent algorithm & platform updates and news and adapting to improve process and deliverables. Manage the resourcing across accounts to ensure all tasks can be delivered within the hours available. Managing overburn across accounts and ensuring tasks are delivered within reasonable timeframes. Defining best practice and ensuring the team is operating in this way. Take a proactive approach to actively develop relationships with clients. Approachable, supportive and accountable for their own, the clients and the team's performance and outputs. Forward thinking and solutions orientated. Extremely collaborative across the agency. A strong leader, manager and mentor. Flexible Working - remote & flexible hours Personalised Career Development Summer hours on Friday + early finish on Fridays throughout the rest of the year Birthday day off + half a day leave throughout the year for extra celebrations Interchangeable bank holiday switch to celebrate the days important to you Employee Wellbeing Initiatives including Employee Assistance Programme Pension Bippit financial coaching Bupa Healthcare Enhanced parental leave Pregnancy loss and parental bereavement leave Compassionate leave Eye-care vouchers Summer and Christmas party Life Assurance & Income protection Cycle to work scheme Computer purchase scheme Regular lunch and learns Team socials Opportunities to attend conferences and industry events And more! We're a flexible employer so we're happy to hear from people who are looking to work fully remote. At Tomorrow, we embrace and support diversity, fostering a culture of inclusivity as we know it is fundamental to our mission to make digital experiences more engaging, connected and accountable. We're an equal opportunity employer and all applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, neurodiversity
Join us as a Business Analyst - SEO Grade with the Home Office (Remote, Full-Time, Permanent) About Capita At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals. We are currently recruiting for interesting and exciting positions at the Home Office. The Home Office keeps the UK secure and prosperous; protects its citizens, residents and visitors and their property; and upholds rights, liberties and the rule of law. We lead on immigration and passports, drugs policy, crime and fire policy, counterterrorism and work to ensure visible, responsive and accountable policing in the UK. Why Join Home Office? These roles are exciting opportunities for dynamic and innovative individuals to be at the forefront of change in one of the great Departments of State. We are delivering significant transformation in order to continue keeping our citizens safe and our country secure. New technology and the fast-evolving nature of the threats we face mean we must adapt, and adapt fast, and with the UK leaving the EU, the need for change is greater than ever. The Role of a Business Analyst Your role as a Business Analyst is to understand and analyse both user and business needs. Working alongside experienced/Senior Business Analysts, you will have the opportunity to work on multiple projects within both the procurement and commercial space to help identify business insights that will drive real change. You will challenge constructively and act as a critical friend to achieve solutions that are fit for purpose. You will facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user needs. Essential Criteria: Strong Business Analyst background User of BA tools such as Power BI / JIRA and other tools Experienced process such as: "AS-IS" and "To-Be" Strong Stakeholder Management Process driven Self-starter Strong process gap analysis skills Strong Stakeholder management Expected Qualifications and Professional Memberships include: · BCS Business Analysis Typical Role Responsibilities · Requirement gathering - Drive the research and gathering of business requirements against those articulated for the project determining the need and value of performing the activity based on the context · Process modelling - If required, employ a range of tools and techniques 'As-Is' and 'To-Be' business processes · Gap Analysis - Evaluate requirements against the "present state" (where we are) and "target state" (where we want to be) and identify opportunities to develop successful business requirements needed to make the transition · Impact Analysis - Analyse the potential consequences of a change and estimate what needs to be modified to accomplish that change and focus on scoping changes within the details of the overall project design identifying potential stakeholders · Benefit Analysis - Evaluate the strengths and weaknesses of identified benefits analysis and lead on identifying business-related actions that will assist with project delivery · Stakeholder Management & Engagement - Engage with business owners, business change leads and users to ensure delivery of common purpose · Facilitation - Work with business owners and business users to identify needs · System Analysis - Coordinate the work of systems analysis to ensure business needs are translated into solutions against identified timelines and work with technical leads to ensure business needs are translated into the technical solutions · Assurance & Quality - Apply recognised methodologies and audit test and quality gates · Traceability - Ensure the delivery of change is made against a fully auditable process · Business Improvement - Coordinate the work with Business Improvement teams and the identification of BAU enhancements and their solutions to ensure that defined project benefits are delivered · Business Solution Design - Engage with policy and strategy to ensure business systems, workflows and processes contribute to target operating model · Delivery Products Tools & Documentation - Ensure the delivery of change is made against a fully auditable process by producing/assisting with: frameworks; application of methodologies; operating model; functional specification; user cases; user stories; UAT plans and strategy; entry/exit and/or no/no go criteria; defect analysis; forms and templates; guidance; business case Successful candidates will require to undergo security clearance before commencing employment.
Feb 22, 2022
Full time
Join us as a Business Analyst - SEO Grade with the Home Office (Remote, Full-Time, Permanent) About Capita At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals. We are currently recruiting for interesting and exciting positions at the Home Office. The Home Office keeps the UK secure and prosperous; protects its citizens, residents and visitors and their property; and upholds rights, liberties and the rule of law. We lead on immigration and passports, drugs policy, crime and fire policy, counterterrorism and work to ensure visible, responsive and accountable policing in the UK. Why Join Home Office? These roles are exciting opportunities for dynamic and innovative individuals to be at the forefront of change in one of the great Departments of State. We are delivering significant transformation in order to continue keeping our citizens safe and our country secure. New technology and the fast-evolving nature of the threats we face mean we must adapt, and adapt fast, and with the UK leaving the EU, the need for change is greater than ever. The Role of a Business Analyst Your role as a Business Analyst is to understand and analyse both user and business needs. Working alongside experienced/Senior Business Analysts, you will have the opportunity to work on multiple projects within both the procurement and commercial space to help identify business insights that will drive real change. You will challenge constructively and act as a critical friend to achieve solutions that are fit for purpose. You will facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user needs. Essential Criteria: Strong Business Analyst background User of BA tools such as Power BI / JIRA and other tools Experienced process such as: "AS-IS" and "To-Be" Strong Stakeholder Management Process driven Self-starter Strong process gap analysis skills Strong Stakeholder management Expected Qualifications and Professional Memberships include: · BCS Business Analysis Typical Role Responsibilities · Requirement gathering - Drive the research and gathering of business requirements against those articulated for the project determining the need and value of performing the activity based on the context · Process modelling - If required, employ a range of tools and techniques 'As-Is' and 'To-Be' business processes · Gap Analysis - Evaluate requirements against the "present state" (where we are) and "target state" (where we want to be) and identify opportunities to develop successful business requirements needed to make the transition · Impact Analysis - Analyse the potential consequences of a change and estimate what needs to be modified to accomplish that change and focus on scoping changes within the details of the overall project design identifying potential stakeholders · Benefit Analysis - Evaluate the strengths and weaknesses of identified benefits analysis and lead on identifying business-related actions that will assist with project delivery · Stakeholder Management & Engagement - Engage with business owners, business change leads and users to ensure delivery of common purpose · Facilitation - Work with business owners and business users to identify needs · System Analysis - Coordinate the work of systems analysis to ensure business needs are translated into solutions against identified timelines and work with technical leads to ensure business needs are translated into the technical solutions · Assurance & Quality - Apply recognised methodologies and audit test and quality gates · Traceability - Ensure the delivery of change is made against a fully auditable process · Business Improvement - Coordinate the work with Business Improvement teams and the identification of BAU enhancements and their solutions to ensure that defined project benefits are delivered · Business Solution Design - Engage with policy and strategy to ensure business systems, workflows and processes contribute to target operating model · Delivery Products Tools & Documentation - Ensure the delivery of change is made against a fully auditable process by producing/assisting with: frameworks; application of methodologies; operating model; functional specification; user cases; user stories; UAT plans and strategy; entry/exit and/or no/no go criteria; defect analysis; forms and templates; guidance; business case Successful candidates will require to undergo security clearance before commencing employment.
Atalian Servest
Newcastle Upon Tyne, Tyne And Wear
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce
Feb 22, 2022
Full time
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce
Join us as a Business Analyst - SEO Grade (Mid-level) within the Home Office (Manchester or Croydon, Full-time, Permanent) **We are looking for Business Analysts that can work alone confidently within the team and role and make it their own. The role is mainly supporting on the testing phase and development of Business processes and products within the HR transformation programme** About Capita At Cap...... click apply for full job details
Mar 17, 2021
Full time
Join us as a Business Analyst - SEO Grade (Mid-level) within the Home Office (Manchester or Croydon, Full-time, Permanent) **We are looking for Business Analysts that can work alone confidently within the team and role and make it their own. The role is mainly supporting on the testing phase and development of Business processes and products within the HR transformation programme** About Capita At Cap...... click apply for full job details