Overview Job title: Customer Service Advisor Working Hours: Monday -Friday 9-5 Job Type: Temporary 6-12 months contract with possibility of permanent contract thereafter Location: Bradford Salary: 12.38 per hour or 24,150 Is customer service at the heart of what you do? See yourself as an excellent problem solver? Pride yourself on delivering great service? If so this is the role for you. As a Customer Service Advisor you will be tasked with providing a professional, high quality and customer focused service ensuring all internal and external contacts are answered politely and promptly within the agreed service standards. Within this role you will liaise with customers via phone calls, emails, voice-mails, texts across a broad range of topics. To deliver customer service excellence. Politely and professionally answering all calls, emails, voice-mails and texts offered within agreed timescales and service standards. Deliver First Contact Resolution by completing all enquiries and transactions without referral to another source wherever possible. Efficiently handle the peaks and troughs in workload associated with all housing related enquiries. Accurately input information into computer systems. Consistently deliver an excellent customer service within focused targets as specified. To challenge existing procedures to help develop better working practices and improve service delivery to customers. Share knowledge and work collaboratively to improve personal and team performance To complete all outbound activities in line with team objectives Operate within relevant company policies Any other duties as may reasonably be required as directed by the Team Manager or Customer Contact Manager. About you? Able to demonstrate a proficient level of numeracy and literacy either through demonstrable work experience or qualifications (equivalent to GCSE pass in English and Mathematics) Excellent communication skills including clear written and spoken English Excellent customer care and interpersonal skills. Experience of customer service focused work, in either a face to face or telephone environment A basic knowledge of Contact Centre processes and telephone systems Knowledge of housing management and services. (desirable) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Apr 19, 2024
Seasonal
Overview Job title: Customer Service Advisor Working Hours: Monday -Friday 9-5 Job Type: Temporary 6-12 months contract with possibility of permanent contract thereafter Location: Bradford Salary: 12.38 per hour or 24,150 Is customer service at the heart of what you do? See yourself as an excellent problem solver? Pride yourself on delivering great service? If so this is the role for you. As a Customer Service Advisor you will be tasked with providing a professional, high quality and customer focused service ensuring all internal and external contacts are answered politely and promptly within the agreed service standards. Within this role you will liaise with customers via phone calls, emails, voice-mails, texts across a broad range of topics. To deliver customer service excellence. Politely and professionally answering all calls, emails, voice-mails and texts offered within agreed timescales and service standards. Deliver First Contact Resolution by completing all enquiries and transactions without referral to another source wherever possible. Efficiently handle the peaks and troughs in workload associated with all housing related enquiries. Accurately input information into computer systems. Consistently deliver an excellent customer service within focused targets as specified. To challenge existing procedures to help develop better working practices and improve service delivery to customers. Share knowledge and work collaboratively to improve personal and team performance To complete all outbound activities in line with team objectives Operate within relevant company policies Any other duties as may reasonably be required as directed by the Team Manager or Customer Contact Manager. About you? Able to demonstrate a proficient level of numeracy and literacy either through demonstrable work experience or qualifications (equivalent to GCSE pass in English and Mathematics) Excellent communication skills including clear written and spoken English Excellent customer care and interpersonal skills. Experience of customer service focused work, in either a face to face or telephone environment A basic knowledge of Contact Centre processes and telephone systems Knowledge of housing management and services. (desirable) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We have a new opportunity for a Site Manager to join our team within Vistry North East, at our site in Morpeth, Northumberland. As our Site Manager, you will be responsible for effectively motivating, supporting and managing the site-based team to ensure that the required health, safety and environmental performance standards are achieved. We will want you to achieve the programme and quality requirements and promote the importance of customer relationships to the site based team to include directly employed and sub-contracted staff. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS card at Site Manager level Valid SMSTS certificate Valid First Aid at Work certificate Previous Site Manager experience in the private sale sector, dealing with Sales teams Proven track record of motivating staff and managing a site effectively Up to date knowledge of health and safety obligations and building legislation Capable of monitoring and controlling material stock and plant requirements Full UK Driving License BTEC diploma in Building Construction or NVQ Level 3 or 4 or similar Valid Scaffold Appreciation Certificate Clean driving license IT experience Desirable - Valid LOLER certificate Valid Fire Warden certificate Valid Manual Handling certificate Valid Working at Heights certificate Demonstrable career progression within the construction industry A trade background Asbestos training Temporary works Supervisor Asta experience / working with programme BMS experience More about the Site Manager role Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Prepare and maintain traffic management and site strategy and review as required. Follow Company guidelines in relation to accident and incident reporting procedures. Assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment and are working in a safe environment and manner. Attend health and safety and other training courses are required by the Company. Ensure that all plant is inspected on a daily/weekly basis. Include health and safety and environment on the agenda for all site team meetings. Review and approve risk assessments and method statements for all operations and ensure that all work is in accordance with How To Build Safely and method statements. Ensure all site staff are trained in, and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site based staff and ensure points raised are acted on. Arrange and attend effective site based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are met. Action items raised by the Project Manager, Area Build Manager, Sales or Customer Care. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 19, 2024
Full time
We have a new opportunity for a Site Manager to join our team within Vistry North East, at our site in Morpeth, Northumberland. As our Site Manager, you will be responsible for effectively motivating, supporting and managing the site-based team to ensure that the required health, safety and environmental performance standards are achieved. We will want you to achieve the programme and quality requirements and promote the importance of customer relationships to the site based team to include directly employed and sub-contracted staff. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS card at Site Manager level Valid SMSTS certificate Valid First Aid at Work certificate Previous Site Manager experience in the private sale sector, dealing with Sales teams Proven track record of motivating staff and managing a site effectively Up to date knowledge of health and safety obligations and building legislation Capable of monitoring and controlling material stock and plant requirements Full UK Driving License BTEC diploma in Building Construction or NVQ Level 3 or 4 or similar Valid Scaffold Appreciation Certificate Clean driving license IT experience Desirable - Valid LOLER certificate Valid Fire Warden certificate Valid Manual Handling certificate Valid Working at Heights certificate Demonstrable career progression within the construction industry A trade background Asbestos training Temporary works Supervisor Asta experience / working with programme BMS experience More about the Site Manager role Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Prepare and maintain traffic management and site strategy and review as required. Follow Company guidelines in relation to accident and incident reporting procedures. Assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment and are working in a safe environment and manner. Attend health and safety and other training courses are required by the Company. Ensure that all plant is inspected on a daily/weekly basis. Include health and safety and environment on the agenda for all site team meetings. Review and approve risk assessments and method statements for all operations and ensure that all work is in accordance with How To Build Safely and method statements. Ensure all site staff are trained in, and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site based staff and ensure points raised are acted on. Arrange and attend effective site based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are met. Action items raised by the Project Manager, Area Build Manager, Sales or Customer Care. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Customer Service Advisor Housing Association Temp to Perm £15p/h The Role: Reporting to the Operations Manager, the Customer Service Advisor plays a central role in the running of the Distribution Centre, providing a first class efficient and effective service to all our internal and external customers and working with all our field based colleagues and support teams enabling them to provide an excellent operational service at all times. Responsibilities: Liaising with customers effectively to provide high levels of customer satisfaction and commercial success Providing product knowledge and support to field based colleagues and support teams Managing the effective delivery of customers material order requirements Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected. Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues. Ensuring delivery dates and times are recorded accurately Prioritise and plan for any responsive colleague orders/collections. Ascertaining effectiveness of van stock deliveries, time's deliveries and void deliveries are met. Liaising with the planning teams for colleague holidays and sickness Processing orders by colleague by sending purchase orders to suppliers About you: Experience of dealing with customers Experience in using warehouse based stock system Excellent customer service skills Industry product knowledge Use of full range of Microsoft Office Ability to complete tasks in an accurate and timely manner when working under pressure Attention to detail Good interpersonal skills Effective liaison with staff/other stakeholders to give information/find information/resolve problems Organisation and ability to time-manage work load The ability to develop and project a positive image of Great Places through personal, written and oral skills Empathy with our tenants and residents and willingness to deliver exceptional customer service Please apply or get in touch: (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Apr 19, 2024
Seasonal
Customer Service Advisor Housing Association Temp to Perm £15p/h The Role: Reporting to the Operations Manager, the Customer Service Advisor plays a central role in the running of the Distribution Centre, providing a first class efficient and effective service to all our internal and external customers and working with all our field based colleagues and support teams enabling them to provide an excellent operational service at all times. Responsibilities: Liaising with customers effectively to provide high levels of customer satisfaction and commercial success Providing product knowledge and support to field based colleagues and support teams Managing the effective delivery of customers material order requirements Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected. Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues. Ensuring delivery dates and times are recorded accurately Prioritise and plan for any responsive colleague orders/collections. Ascertaining effectiveness of van stock deliveries, time's deliveries and void deliveries are met. Liaising with the planning teams for colleague holidays and sickness Processing orders by colleague by sending purchase orders to suppliers About you: Experience of dealing with customers Experience in using warehouse based stock system Excellent customer service skills Industry product knowledge Use of full range of Microsoft Office Ability to complete tasks in an accurate and timely manner when working under pressure Attention to detail Good interpersonal skills Effective liaison with staff/other stakeholders to give information/find information/resolve problems Organisation and ability to time-manage work load The ability to develop and project a positive image of Great Places through personal, written and oral skills Empathy with our tenants and residents and willingness to deliver exceptional customer service Please apply or get in touch: (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
ROLE: Trade Branch Supervisor HOURS: 44 per Week - Permanent Role SALARY: 30,693 basic salary BONUS: Realistic total earning potential of up to 35,493 annually Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. HERE'S WHAT WE OFFER OUR TRADE BRANCH SUPERVISORS: You will be rewarded with a very competitive basic salary of 30,693 per year An excellent monthly bonus scheme, which added to your salary would be up to 35,493 per year 25 days holiday, plus statutory holidays - normally 33 days in total each year NEW for 2023 Free Healthcare plan for all employees NEW for 2023 Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Saturdays only on a rota, and no Sunday working! Our branches close at 4:30pm during the week, we respect your work/life balance! Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career Industry leading induction and training programmes WHAT OUR BRANCH SUPERVISORS DO: Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR BRANCH SUPERVISORS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage
Apr 19, 2024
Full time
ROLE: Trade Branch Supervisor HOURS: 44 per Week - Permanent Role SALARY: 30,693 basic salary BONUS: Realistic total earning potential of up to 35,493 annually Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. HERE'S WHAT WE OFFER OUR TRADE BRANCH SUPERVISORS: You will be rewarded with a very competitive basic salary of 30,693 per year An excellent monthly bonus scheme, which added to your salary would be up to 35,493 per year 25 days holiday, plus statutory holidays - normally 33 days in total each year NEW for 2023 Free Healthcare plan for all employees NEW for 2023 Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Saturdays only on a rota, and no Sunday working! Our branches close at 4:30pm during the week, we respect your work/life balance! Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career Industry leading induction and training programmes WHAT OUR BRANCH SUPERVISORS DO: Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR BRANCH SUPERVISORS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage
BDS are currently recruiting for a Retirement Living Manager based in Telford We are looking for someone with a friendly and happy demeanor to be the first point of contact for the residents of the service. Pay of 14.26 per hour PAYE / 17.39 per hour UMB 20 hours a week Monday to Friday Temporary ongoing position with the opportunity to apply for the perm position. Speaking with the residents daily Signposting information on other services, in and around the area. Checking the property for any repairs and reporting these as required, Overseeing the service to ensure the smooth running. Involving the residents in activities within the service Arranging activities for the residents of the service, fish and chip nights, scrabble nights or even a game of cards, Health and safety checks and fire alarm panel checks, The ideal candidate will have an understanding of IT and systems Previous Housing experience preferred, managing tenancies and void propertied etc Easy to approach and be able to chat easily with residents (and have a cup of tea or two) Please call Kirsty for further information or apply now for immediate consideration!
Apr 19, 2024
Full time
BDS are currently recruiting for a Retirement Living Manager based in Telford We are looking for someone with a friendly and happy demeanor to be the first point of contact for the residents of the service. Pay of 14.26 per hour PAYE / 17.39 per hour UMB 20 hours a week Monday to Friday Temporary ongoing position with the opportunity to apply for the perm position. Speaking with the residents daily Signposting information on other services, in and around the area. Checking the property for any repairs and reporting these as required, Overseeing the service to ensure the smooth running. Involving the residents in activities within the service Arranging activities for the residents of the service, fish and chip nights, scrabble nights or even a game of cards, Health and safety checks and fire alarm panel checks, The ideal candidate will have an understanding of IT and systems Previous Housing experience preferred, managing tenancies and void propertied etc Easy to approach and be able to chat easily with residents (and have a cup of tea or two) Please call Kirsty for further information or apply now for immediate consideration!
Scheme Manager Up to £23,303.88 per annum Leicestershire Permanent, Full Time Do you like creating communities and enjoy looking after the welfare of others? Do you have a passion to make a real difference for our residents and the community they live in? If so, our Scheme Manager position for our Leasehold Retirement Scheme at The Pavillions, Quorn in Leicestershire could be perfect for you. The Pavilions is a retirement scheme situated in a quiet area off Warwick Avenue, Quorn. The scheme is attractively landscaped and is within easy reach of the centre of the village, easily commutable on public transport. Here at Longhurst Group we want to deliver an excellent housing service by listening to our customers, caring about the communities they live in and supporting people to live the life they choose to live and provide a localised and dedicated service with an added personal touch. If you are able to help us, we're looking for 35 hours per week, worked across 5 days, of your expertise where you'll really add value. We are flexible around working hours, with start times ranging between 8am - 9am and finishing times between 4pm - 5pm. As a Scheme Manager, reporting to the Homeownership Manager you will: Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained. Oversee the welfare of our residents that will enable our residents to live independently; ultimately making a positive difference and improving lives and provide a calm and attentive response in the event of an emergency. Helping to arrange regular social activities including coffee mornings, video shows, games such as scrabble or cards and much more Take on the management of service delivery, with particular attention to housing management and maintenance issues. To foster the development of a tight knit community spirit through the facilitation of regular social events and activities To promote good communication between residents and their families, Longhurst Group and our approved service providers. You will ideally possess a passion for working with our residents and will appreciate the importance of providing great customer service. We are looking for a Scheme Manager with a strong customer focus who will go that extra mile. In order to deliver service excellence, you must demonstrate empathy, patience, humour and a 'can do' attitude. If you believe you have the right qualities to encourage, support and help our residents to live independently building a community within our scheme then please apply now. What you receive from us A competitive 28-day annual leave entitlement plus bank holidays Pension Scheme with contributions matched by us up to 8.5% Life Cover of three times your annual salary (as part of pension scheme membership) Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing Free Eye Tests Free flu vaccinations Investment in your personal development through our extensive learning and development opportunities. Professional subscription for membership fees relating to your role, paid for by us Family friendly, carers leave plus other paid leave Long Service Awards Carers Networking Group and resources to support Unpaid Carers How to apply Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early. We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application. Vetting Requirements The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day. Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering. Equal Opportunities As an equal opportunities' employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities. We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.
Apr 19, 2024
Full time
Scheme Manager Up to £23,303.88 per annum Leicestershire Permanent, Full Time Do you like creating communities and enjoy looking after the welfare of others? Do you have a passion to make a real difference for our residents and the community they live in? If so, our Scheme Manager position for our Leasehold Retirement Scheme at The Pavillions, Quorn in Leicestershire could be perfect for you. The Pavilions is a retirement scheme situated in a quiet area off Warwick Avenue, Quorn. The scheme is attractively landscaped and is within easy reach of the centre of the village, easily commutable on public transport. Here at Longhurst Group we want to deliver an excellent housing service by listening to our customers, caring about the communities they live in and supporting people to live the life they choose to live and provide a localised and dedicated service with an added personal touch. If you are able to help us, we're looking for 35 hours per week, worked across 5 days, of your expertise where you'll really add value. We are flexible around working hours, with start times ranging between 8am - 9am and finishing times between 4pm - 5pm. As a Scheme Manager, reporting to the Homeownership Manager you will: Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained. Oversee the welfare of our residents that will enable our residents to live independently; ultimately making a positive difference and improving lives and provide a calm and attentive response in the event of an emergency. Helping to arrange regular social activities including coffee mornings, video shows, games such as scrabble or cards and much more Take on the management of service delivery, with particular attention to housing management and maintenance issues. To foster the development of a tight knit community spirit through the facilitation of regular social events and activities To promote good communication between residents and their families, Longhurst Group and our approved service providers. You will ideally possess a passion for working with our residents and will appreciate the importance of providing great customer service. We are looking for a Scheme Manager with a strong customer focus who will go that extra mile. In order to deliver service excellence, you must demonstrate empathy, patience, humour and a 'can do' attitude. If you believe you have the right qualities to encourage, support and help our residents to live independently building a community within our scheme then please apply now. What you receive from us A competitive 28-day annual leave entitlement plus bank holidays Pension Scheme with contributions matched by us up to 8.5% Life Cover of three times your annual salary (as part of pension scheme membership) Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing Free Eye Tests Free flu vaccinations Investment in your personal development through our extensive learning and development opportunities. Professional subscription for membership fees relating to your role, paid for by us Family friendly, carers leave plus other paid leave Long Service Awards Carers Networking Group and resources to support Unpaid Carers How to apply Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early. We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application. Vetting Requirements The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day. Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering. Equal Opportunities As an equal opportunities' employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities. We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.
Are you professional, great with customers and enjoy working out in the field? Have you got previous experience in social housing/tenancy management? If so, this role could be for you! Please note this contact is approved until 10th May - there could be extension however not guaranteed. We are looking for a Tenancy Management Officer to work for a council in the Hertfordshire region. Your job will include a multitude of different tasks but essentially you'll be out on the roads, visiting properties and providing first class customer care in line with the standards expected! Location: Hemel Hempstead Working days: Monday to Friday Shift time: 09:00am to 17:30pm (1 hour unpaid lunch break) - early finish on Friday. Pay rate: 15.92 per hour, paid weekly This role is temporary, expected to last until 10/05/2024 however could be longer if work continues and you are successful in the role! Please note due to being mainly field based you MUST have a full UK driving licence with access to your own vehicle. Applicants without this will be automatically not considered. Duties include: - Supporting the service management team whilst adhering to the Council's and Housing Service Standards, targets and procedures - Regularly visit tenant properties in the defined area to make sure they are adhering to the terms of their tenancy agreements and intervening where necessary - Deal with queries and complaints quickly and efficiently - Establish good relationships with tenants and residents as well as other Council officers in other departments you'll need to liaise with - Deal with neighbourhood disputes as and when necessary, being able to provide outstanding mediation and resolution - Represent the Council at meetings and court hearings - Build good relationships with external agencies, i.e. police, fire & rescue, probation etc. - Undertake investigations where required and make recommendations to the Housing Panel - Ensure all records and files are to Council standards and compliant at all times - Be an active part of development and implementation of strategies, policies and procedures Skills required: - Good standard of general education including evidence of continuous professional development - Good knowledge of social housing/tenancy management/housing related support - Proven record of providing first class customer care in a customer facing role (2 YEARS+) - Genuine desire to be the best at what you do and committed to achieving targets - Able to work calmly, efficiently and systematically when faced with challenges - Excellent communication skills, both verbal and written - Problem solver, analytical and resolution focused - Ability to deal with unforeseen difficult circumstances - Able to work flexibly and not resistant to change - High level of IT skills including Microsoft Office To reiterate - you require a full UK driving licence and access to your own vehicle. If successful at screening you will be required to have an interview with the hiring manager. Please also note any successful hire is subject to a cleared DBS which we will undertake for you. If interested please apply now and we'll be in touch! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apr 19, 2024
Seasonal
Are you professional, great with customers and enjoy working out in the field? Have you got previous experience in social housing/tenancy management? If so, this role could be for you! Please note this contact is approved until 10th May - there could be extension however not guaranteed. We are looking for a Tenancy Management Officer to work for a council in the Hertfordshire region. Your job will include a multitude of different tasks but essentially you'll be out on the roads, visiting properties and providing first class customer care in line with the standards expected! Location: Hemel Hempstead Working days: Monday to Friday Shift time: 09:00am to 17:30pm (1 hour unpaid lunch break) - early finish on Friday. Pay rate: 15.92 per hour, paid weekly This role is temporary, expected to last until 10/05/2024 however could be longer if work continues and you are successful in the role! Please note due to being mainly field based you MUST have a full UK driving licence with access to your own vehicle. Applicants without this will be automatically not considered. Duties include: - Supporting the service management team whilst adhering to the Council's and Housing Service Standards, targets and procedures - Regularly visit tenant properties in the defined area to make sure they are adhering to the terms of their tenancy agreements and intervening where necessary - Deal with queries and complaints quickly and efficiently - Establish good relationships with tenants and residents as well as other Council officers in other departments you'll need to liaise with - Deal with neighbourhood disputes as and when necessary, being able to provide outstanding mediation and resolution - Represent the Council at meetings and court hearings - Build good relationships with external agencies, i.e. police, fire & rescue, probation etc. - Undertake investigations where required and make recommendations to the Housing Panel - Ensure all records and files are to Council standards and compliant at all times - Be an active part of development and implementation of strategies, policies and procedures Skills required: - Good standard of general education including evidence of continuous professional development - Good knowledge of social housing/tenancy management/housing related support - Proven record of providing first class customer care in a customer facing role (2 YEARS+) - Genuine desire to be the best at what you do and committed to achieving targets - Able to work calmly, efficiently and systematically when faced with challenges - Excellent communication skills, both verbal and written - Problem solver, analytical and resolution focused - Ability to deal with unforeseen difficult circumstances - Able to work flexibly and not resistant to change - High level of IT skills including Microsoft Office To reiterate - you require a full UK driving licence and access to your own vehicle. If successful at screening you will be required to have an interview with the hiring manager. Please also note any successful hire is subject to a cleared DBS which we will undertake for you. If interested please apply now and we'll be in touch! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Come and join us as a results driven Sales Assistant on a flexible hours basis to deliver sales and exceed customer expectations as part of a hugely successful branch team. You will be contracted to 16 hours a week, but you will be flexible to work a weekly pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needs The role: As a Sales Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Sales Assistant role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! You will be contracted to 16 hours a week, but you will be flexible to work a pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needs. We know that work shouldn't get in the way of life, so where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! Key Responsibilities: Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesales and ensuring the housekeeping standards are maintained both on the trade counter and warehousing. You may be required to take on general driving duties when required. You: As a Sales Assistant, you'll enjoy working within a team and have a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. You'll be flexible with working hours and able to work up to 37.5 hours a week. Ideally you'll have previous experience of selling or assisting customers with purchases. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Apr 19, 2024
Full time
Come and join us as a results driven Sales Assistant on a flexible hours basis to deliver sales and exceed customer expectations as part of a hugely successful branch team. You will be contracted to 16 hours a week, but you will be flexible to work a weekly pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needs The role: As a Sales Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Sales Assistant role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! You will be contracted to 16 hours a week, but you will be flexible to work a pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needs. We know that work shouldn't get in the way of life, so where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! Key Responsibilities: Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesales and ensuring the housekeeping standards are maintained both on the trade counter and warehousing. You may be required to take on general driving duties when required. You: As a Sales Assistant, you'll enjoy working within a team and have a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. You'll be flexible with working hours and able to work up to 37.5 hours a week. Ideally you'll have previous experience of selling or assisting customers with purchases. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
VS466/02 Property Manager Salary: £23,000 - £27,000 per annum, depending upon experience, plus bonus Hours: Flexible Either: 8am 4pm OR 9am 5pm, OR 10am 6pm OR 12.00 8pm Monday Friday OR Saturday Wednesday OR Sunday Thursday. OR Working 4 longer days in a week to equate to the full time hours Liverpool My client is the number one shared-housing agency in Liverpool, with over 800 bedrooms across Liverpool and Wirral. Their Property Management team are looking for an outstanding and experienced Property Manager to complement the department, joining a fun and friendly office team based in Liverpool. You must be a self-driven, motivated, and enthusiastic individual who is hard working, outgoing, a good communicator and, above all - passionate about property and people! Their team always put the customer first by offering exceptional service and building key relationships internally and externally. This is a role where no two days are the same and is ideal for someone pro-active and enthusiastic. The successful candidate will have the potential to make a real impact within this business. Property managers are responsible for the professional management of a portfolio of HMO properties and the tasks required of this position will require flexibility, excellent organisation, and attention to detail. The responsibilities of this position will vary but will include: Landlord/Tenant interaction - as their main point of contact, providing a prompt and professional service by phone and email, always looking for the most efficient resolutions. Conducting regular property inspections and visits. Prioritising and co-ordinating repairs from booking-in through to completion, including emergencies and urgent works, ad-hoc maintenance and regular cleaning tasks; and ensuring these are completed to tenant and landlord satisfaction. Arranging initial/renewal of compliance certificates such as Gas, EICR, Pat testing; filing & diarising due dates. Applying for new HMO licences and licence renewals as required. Working alongside the lettings team to coordinate move-in and move-out inspections. Building strong, trusted relationships with our internal and external customer Assisting with the process and collection of tenant arrears. What we are looking for in a candidate: Essential Skills: Proven experience in a Property Management, block management, student accommodation or any other property related field (minimum of 6 months) Strong written and verbal communication skills Excellent customer service Confident and strong team player Results focused, pro-active and able to think outside the box Good knowledge and understanding of the lettings/property management industry Full Driving Licence and use of own car - required to conduct property visits Desirable: Knowledge of the Liverpool area HMO experience Knowledge of Arthur / Hello report or other property management software What they offer: - 20 days paid holidays (increasing each year up to 23), plus bank holidays & birthday off - Pension scheme - Staff incentives/bonus schemes - Team lunches, dinners, social events - Employee wellness programme In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office Ritz recruitment Employment Agency
Apr 19, 2024
Full time
VS466/02 Property Manager Salary: £23,000 - £27,000 per annum, depending upon experience, plus bonus Hours: Flexible Either: 8am 4pm OR 9am 5pm, OR 10am 6pm OR 12.00 8pm Monday Friday OR Saturday Wednesday OR Sunday Thursday. OR Working 4 longer days in a week to equate to the full time hours Liverpool My client is the number one shared-housing agency in Liverpool, with over 800 bedrooms across Liverpool and Wirral. Their Property Management team are looking for an outstanding and experienced Property Manager to complement the department, joining a fun and friendly office team based in Liverpool. You must be a self-driven, motivated, and enthusiastic individual who is hard working, outgoing, a good communicator and, above all - passionate about property and people! Their team always put the customer first by offering exceptional service and building key relationships internally and externally. This is a role where no two days are the same and is ideal for someone pro-active and enthusiastic. The successful candidate will have the potential to make a real impact within this business. Property managers are responsible for the professional management of a portfolio of HMO properties and the tasks required of this position will require flexibility, excellent organisation, and attention to detail. The responsibilities of this position will vary but will include: Landlord/Tenant interaction - as their main point of contact, providing a prompt and professional service by phone and email, always looking for the most efficient resolutions. Conducting regular property inspections and visits. Prioritising and co-ordinating repairs from booking-in through to completion, including emergencies and urgent works, ad-hoc maintenance and regular cleaning tasks; and ensuring these are completed to tenant and landlord satisfaction. Arranging initial/renewal of compliance certificates such as Gas, EICR, Pat testing; filing & diarising due dates. Applying for new HMO licences and licence renewals as required. Working alongside the lettings team to coordinate move-in and move-out inspections. Building strong, trusted relationships with our internal and external customer Assisting with the process and collection of tenant arrears. What we are looking for in a candidate: Essential Skills: Proven experience in a Property Management, block management, student accommodation or any other property related field (minimum of 6 months) Strong written and verbal communication skills Excellent customer service Confident and strong team player Results focused, pro-active and able to think outside the box Good knowledge and understanding of the lettings/property management industry Full Driving Licence and use of own car - required to conduct property visits Desirable: Knowledge of the Liverpool area HMO experience Knowledge of Arthur / Hello report or other property management software What they offer: - 20 days paid holidays (increasing each year up to 23), plus bank holidays & birthday off - Pension scheme - Staff incentives/bonus schemes - Team lunches, dinners, social events - Employee wellness programme In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office Ritz recruitment Employment Agency
FOREST OF DEAN DISTRICT COUNCIL
Coleford, Gloucestershire
Do you have experience of working in housing allocations and with choice based letting systems? About the role The HomeseekerPlus Partnership are seeking a highly organised, IT proficient expert to take a central coordination role to ensure that the current system is used to its full potential and that policy and legislation is adhered to. Although Forest Of Dean District Council will be hosting the role, you will be working on behalf of Cheltenham, Cotswold, Forest of Dean, Gloucester, Stroud, Tewkesbury and West Oxfordshire councils. The base location can be anywhere within the partnership area, but you will be expected to spend a minimum of one to two days a month in each location. You will be working with: The IT system provider, Housing Professionals at each local authority and Housing Providers both local and national. You will be required to: To take a central coordinating role between the seven local authorities involved in the HomeseekerPlus sub-regional Choice Based Lettings (CBL) scheme. To monitor the way the scheme is operated by all members (including Registered Housing Providers). To take a lead role in reviewing and developing the scheme to include changes in legislation, case law and developing "good practice". To monitor the contract with I.T. provider (Locata) and to co-ordinate proposals to enhance and develop the scheme. To act as a first point of contact for general enquiries about the working of the HomeseekerPlus scheme. The role will also have budget responsibilities ensuring that all contributions to the partnership are invoiced annually, and that spending is in accordance with the partnership agreement. You will need A minimum qualification equivalent to NVQ level 3 or A level, and/or three years relevant experience Demonstrable 'back office' IT systems knowledge, expert in using a range of technology and software packages, including Microsoft and Google Knowledge and experience in assessing complex situations. Ability to remain calm and confident when dealing with challenging customers and environments. Ability to resolve complex issues by negotiation. For more information about this role please see the Job Description/Person Specification. Please note internally this role will be called 'Homeseeker Plus Coordinator' Special Conditions Use of a car for work purposes BPSS Who are we Publica is a unique place to work - we're a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs. What can we do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of 5% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars Access to digital financial advice (covering your pension scheme, mortgages and other finances) Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full. It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.
Apr 19, 2024
Full time
Do you have experience of working in housing allocations and with choice based letting systems? About the role The HomeseekerPlus Partnership are seeking a highly organised, IT proficient expert to take a central coordination role to ensure that the current system is used to its full potential and that policy and legislation is adhered to. Although Forest Of Dean District Council will be hosting the role, you will be working on behalf of Cheltenham, Cotswold, Forest of Dean, Gloucester, Stroud, Tewkesbury and West Oxfordshire councils. The base location can be anywhere within the partnership area, but you will be expected to spend a minimum of one to two days a month in each location. You will be working with: The IT system provider, Housing Professionals at each local authority and Housing Providers both local and national. You will be required to: To take a central coordinating role between the seven local authorities involved in the HomeseekerPlus sub-regional Choice Based Lettings (CBL) scheme. To monitor the way the scheme is operated by all members (including Registered Housing Providers). To take a lead role in reviewing and developing the scheme to include changes in legislation, case law and developing "good practice". To monitor the contract with I.T. provider (Locata) and to co-ordinate proposals to enhance and develop the scheme. To act as a first point of contact for general enquiries about the working of the HomeseekerPlus scheme. The role will also have budget responsibilities ensuring that all contributions to the partnership are invoiced annually, and that spending is in accordance with the partnership agreement. You will need A minimum qualification equivalent to NVQ level 3 or A level, and/or three years relevant experience Demonstrable 'back office' IT systems knowledge, expert in using a range of technology and software packages, including Microsoft and Google Knowledge and experience in assessing complex situations. Ability to remain calm and confident when dealing with challenging customers and environments. Ability to resolve complex issues by negotiation. For more information about this role please see the Job Description/Person Specification. Please note internally this role will be called 'Homeseeker Plus Coordinator' Special Conditions Use of a car for work purposes BPSS Who are we Publica is a unique place to work - we're a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs. What can we do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of 5% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars Access to digital financial advice (covering your pension scheme, mortgages and other finances) Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full. It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.
Act as the Council's main point of contact for housing & building safety and compliance and provide technical advice and expertise to the Council providing clear advice, guidance, training and instruction regarding general safety and fire safety to all stakeholders including residents, members, senior officer's colleagues. Ensure best practice is place followed is in place for the procurement of repairs contracts for statutory compliance areas for the Council's social housing stock.Manage the resources of the Health and Safety Team to reduce risk and ensure the Health Safety and Wellbeing, as far as is reasonably practicable, of the Councils' employees, service users, residents, occupiers, volunteers, visitors, contractors, and all those affected by its undertaking To monitor health and safety compliance throughout the business and initiate remedial action where necessary. Ensure compliance with the Building Safety Act 2022. Manage the Golden Thread of information on all Harrow s HRRB s. Management of 3 permanent staff and temporary staff as required. Implement and champion, through service and staff development, the Council's Health and Safety, Equal Opportunity and Information Security Policies. To ensure that the post holder complies with their responsibilities as laid out in the council's health and safety policy and takes an active role in promoting a positive health and safety culture. Promote and ensure participation in the Council's individual performance appraisal and development initiatives and information management best practice. To motivate, train, develop and performance manage staff to maintain an effective workforce capable of meeting its objectives. To manage the function or team so that the services provided are responsive to customer requirements, accessible to all areas of the community and provide value for money. To develop the structures, systems and policies necessary to support effective service delivery. If you are interested in this role please send your updated CV in the first instance.
Apr 19, 2024
Full time
Act as the Council's main point of contact for housing & building safety and compliance and provide technical advice and expertise to the Council providing clear advice, guidance, training and instruction regarding general safety and fire safety to all stakeholders including residents, members, senior officer's colleagues. Ensure best practice is place followed is in place for the procurement of repairs contracts for statutory compliance areas for the Council's social housing stock.Manage the resources of the Health and Safety Team to reduce risk and ensure the Health Safety and Wellbeing, as far as is reasonably practicable, of the Councils' employees, service users, residents, occupiers, volunteers, visitors, contractors, and all those affected by its undertaking To monitor health and safety compliance throughout the business and initiate remedial action where necessary. Ensure compliance with the Building Safety Act 2022. Manage the Golden Thread of information on all Harrow s HRRB s. Management of 3 permanent staff and temporary staff as required. Implement and champion, through service and staff development, the Council's Health and Safety, Equal Opportunity and Information Security Policies. To ensure that the post holder complies with their responsibilities as laid out in the council's health and safety policy and takes an active role in promoting a positive health and safety culture. Promote and ensure participation in the Council's individual performance appraisal and development initiatives and information management best practice. To motivate, train, develop and performance manage staff to maintain an effective workforce capable of meeting its objectives. To manage the function or team so that the services provided are responsive to customer requirements, accessible to all areas of the community and provide value for money. To develop the structures, systems and policies necessary to support effective service delivery. If you are interested in this role please send your updated CV in the first instance.
We have a great new opportunity for a Senior Site Manager to join our team within South East based at our site in Burgess Hill, West Sussex. As our Senior Site Manager, you will be responsible for effectively motivating, supporting and managing the site-based team to ensure that the required health, safety and environmental performance standards are achieved. You will achieve the programme and quality requirements and promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS card at Site Manager level Valid SMSTS certificate Valid First Aid at Work certificate Full UK Driving License BTEC diploma in Building Construction or NVQ Level 3 or 4 or similar Valid Scaffold Appreciation Certificate Valid LOLER certificate 5 years as a Site Manager Ability to chair and run meetings Proven track record of motivating staff and managing a site effectively Up to date knowledge of health and safety obligations and building legislation Able to work with others to achieve the desired outcome Capable of implementing change and of using initiative Confident outlook combined with resilience and diplomacy Able to work with a high degree of accuracy Decision maker with pragmatic approach to problem solving Able to work under pressure Ability to balance excellent customer service with the requirements of achieving Company targets A commitment to work as required to meet the needs of the business A willingness to attend site out of hours to deal with emergency situations Able to travel to different sites on a regular basis Desirable - Valid Scaffold Appreciation certificate Valid LOLER certificate A trade background More about the Senior Site Manager role Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Prepare and maintain traffic management and site strategy and review as required. Follow Company guidelines in relation to accident and incident reporting procedures. Assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment and are working in a safe environment and manner. Attend health and safety and other training courses are required by the Company. Ensure the site is secure at the end of each day. Ensure that all plant is inspected on a daily/weekly basis. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. Accompany health and safety advisors during site visits and undertake remedial action as appropriate. Review and approve risk assessments and method statements for all operations and ensure that all work is in accordance with How To Build Safely and method statements. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 19, 2024
Full time
We have a great new opportunity for a Senior Site Manager to join our team within South East based at our site in Burgess Hill, West Sussex. As our Senior Site Manager, you will be responsible for effectively motivating, supporting and managing the site-based team to ensure that the required health, safety and environmental performance standards are achieved. You will achieve the programme and quality requirements and promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS card at Site Manager level Valid SMSTS certificate Valid First Aid at Work certificate Full UK Driving License BTEC diploma in Building Construction or NVQ Level 3 or 4 or similar Valid Scaffold Appreciation Certificate Valid LOLER certificate 5 years as a Site Manager Ability to chair and run meetings Proven track record of motivating staff and managing a site effectively Up to date knowledge of health and safety obligations and building legislation Able to work with others to achieve the desired outcome Capable of implementing change and of using initiative Confident outlook combined with resilience and diplomacy Able to work with a high degree of accuracy Decision maker with pragmatic approach to problem solving Able to work under pressure Ability to balance excellent customer service with the requirements of achieving Company targets A commitment to work as required to meet the needs of the business A willingness to attend site out of hours to deal with emergency situations Able to travel to different sites on a regular basis Desirable - Valid Scaffold Appreciation certificate Valid LOLER certificate A trade background More about the Senior Site Manager role Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Prepare and maintain traffic management and site strategy and review as required. Follow Company guidelines in relation to accident and incident reporting procedures. Assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment and are working in a safe environment and manner. Attend health and safety and other training courses are required by the Company. Ensure the site is secure at the end of each day. Ensure that all plant is inspected on a daily/weekly basis. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. Accompany health and safety advisors during site visits and undertake remedial action as appropriate. Review and approve risk assessments and method statements for all operations and ensure that all work is in accordance with How To Build Safely and method statements. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Warehouse General manager £40000- £50000 Description As a Warehouse General Manager, you'll be responsible for a vital part of the Business supply chain and warehousing process. You'll manage a team of Shift Managers/Supervisors/Operators and a Driver, processes and systems to ensure freight shipments are received and dispatched appropriately and that productivity targets are met daily. You'll also be responsible for the workplace health and safety standards, risk assessments and the security of the building and stock as admin, housekeeping, training, appraisals, and rosters ( WH rosters to be manned from 09:00h to 21:00h Monday to Sunday) Our Client is a is a neutral customs and logistics service provider operating from a 15,000-square-foot facility. They tailor their services for Multi-Modal Import & Export, E-commerce Logistics, Excisable goods, B2B/B2C/C2C consignments, Reverse Logistics, and more. An HMRC Licenced warehouse like theirs- is fully bonded by HMRC with numerous Customs Compliance Licenses that require a hands-on, experienced person who has worked no less than 3 to 5 years in fully bonded and ETSF operator warehouses before that will be required to take ownership of the Warehouse Customs Compliance and handling of the Import/Export multi-model freight (air, sea, road, rail) and Excise freight. This role requires a candidate with the ability and experience to organize and manage a team of warehouse temp staff and entry-level staff whilst ensuring the business is fully compliant with its ETSF bonded area and HMRC Compliance and NGT in-house operation procedures. This role will require the candidate to be involved in moving sites from the Company's current premises 15,000 sqf warehouse to new premises 25,000-30,000 sqf warehouse nearby in late autumn Sept 2024, so previous experience is a plus for the candidate to have in moving/opening a new warehouse site in the past. Implementing new disciplines and setting up new warehouse handling procedures will be a key requirement of this role. Experience in working in pressurized environments whilst still delivering a first-class service to our customers and network will be key to ensuring success in this role. A successful track record of implementing new procedures for the safe, efficient and economical movement of freight through a multi-channelled warehouse will be essential. The successful candidate will be task-focused on delivering exceptional service standards with minimal loss or damage to freight as it travels through our Warehouse. The ability to communicate effectively with all stakeholders whilst engaging staff and peers are key attribute in this challenging role. With a development background allied to great people skills, the successful candidate will need to lead the warehouse operation through a change management phase whilst ensuring service levels are maintained and improved. Main Responsibilities & Experience Responsible for all activities and administration of the warehouse team covering rosters preps, appraisals, training, disciplinaries, risk assessments, H&S and Fire proceduresHave experience and able to set up a system for the warehouse to handle smoothly B2C, B2B, C2C, DDU, DAP and e-commerce freight under ETSF Customs compliance proceduresConduct daily briefings and have clear communication with the team to ensure all staff are aware of their responsibilities and team goals dailyCoordinate and monitor the receipt, order, assembly and dispatch of the freight as per the standards set by the Management in conjunction with the full HMRC Compliance and ETSF bond procedures.In charge of doing the ETSF bond checks - manage held shipments storage and release system established by the CompanyUse warehouse space and mechanical handling equipment efficiently, making sure quality, budgetary targets and environmental objectives are met at all times and his team is trained to do the sameAbility to implement, manage and measure the core activities of the warehouse department.Have a clear understanding of the policies and vision and how the warehouse contributes to these and ensure the warehouse team deliver the highest performance based on these policies and values.Manage and coordinate the use of automated and computerized in-house systems as external ones, to manage the workflow and accountability of the inbound and outbound freightImplement a vehicle booking slots system for inbound/unloading and outbound/loadings to stagger the freight volumes and workflow during the day and avoid backlogs and congestionThe ability to be able to operate efficiently in a busy and pressurized environmentEnsuring all staff handle, label and manage all movements of freight within the warehouse in a safe and correct mannerIdentifying opportunities within the department to reduce costs and add value to the operation.Respond to and deal with customer communication by email and telephoneIdentifying needs and establishing client requirements as per projectsHandle e-commerce freight with effective planning and handlingIdentifying opportunities to improve the service levels in the warehouse and have the ability to rectify dropping service levels and act on itKnow Microsoft Office pack and be able to work with PowerPoint, Word and Excel to be able to manage workflows of freight moving, create new procedures, standards templates and training filesKnowledge of H&S legislation and proven record of efficient H&S ManagementConduct departmental meetings the the warehouse teamAttend Senior Management meetingsBe responsible for the Risk Assessments of the warehouse, train his team and keep those up-to-dateAdministration of all necessary warehouse records Company's in-house record system and management reportsProduce regular reports and statistics on a daily, weekly and monthly basis about the performance of the warehouseManage and deal with Customs Import/Export shipments and UK Border Force inspections
Apr 19, 2024
Full time
Warehouse General manager £40000- £50000 Description As a Warehouse General Manager, you'll be responsible for a vital part of the Business supply chain and warehousing process. You'll manage a team of Shift Managers/Supervisors/Operators and a Driver, processes and systems to ensure freight shipments are received and dispatched appropriately and that productivity targets are met daily. You'll also be responsible for the workplace health and safety standards, risk assessments and the security of the building and stock as admin, housekeeping, training, appraisals, and rosters ( WH rosters to be manned from 09:00h to 21:00h Monday to Sunday) Our Client is a is a neutral customs and logistics service provider operating from a 15,000-square-foot facility. They tailor their services for Multi-Modal Import & Export, E-commerce Logistics, Excisable goods, B2B/B2C/C2C consignments, Reverse Logistics, and more. An HMRC Licenced warehouse like theirs- is fully bonded by HMRC with numerous Customs Compliance Licenses that require a hands-on, experienced person who has worked no less than 3 to 5 years in fully bonded and ETSF operator warehouses before that will be required to take ownership of the Warehouse Customs Compliance and handling of the Import/Export multi-model freight (air, sea, road, rail) and Excise freight. This role requires a candidate with the ability and experience to organize and manage a team of warehouse temp staff and entry-level staff whilst ensuring the business is fully compliant with its ETSF bonded area and HMRC Compliance and NGT in-house operation procedures. This role will require the candidate to be involved in moving sites from the Company's current premises 15,000 sqf warehouse to new premises 25,000-30,000 sqf warehouse nearby in late autumn Sept 2024, so previous experience is a plus for the candidate to have in moving/opening a new warehouse site in the past. Implementing new disciplines and setting up new warehouse handling procedures will be a key requirement of this role. Experience in working in pressurized environments whilst still delivering a first-class service to our customers and network will be key to ensuring success in this role. A successful track record of implementing new procedures for the safe, efficient and economical movement of freight through a multi-channelled warehouse will be essential. The successful candidate will be task-focused on delivering exceptional service standards with minimal loss or damage to freight as it travels through our Warehouse. The ability to communicate effectively with all stakeholders whilst engaging staff and peers are key attribute in this challenging role. With a development background allied to great people skills, the successful candidate will need to lead the warehouse operation through a change management phase whilst ensuring service levels are maintained and improved. Main Responsibilities & Experience Responsible for all activities and administration of the warehouse team covering rosters preps, appraisals, training, disciplinaries, risk assessments, H&S and Fire proceduresHave experience and able to set up a system for the warehouse to handle smoothly B2C, B2B, C2C, DDU, DAP and e-commerce freight under ETSF Customs compliance proceduresConduct daily briefings and have clear communication with the team to ensure all staff are aware of their responsibilities and team goals dailyCoordinate and monitor the receipt, order, assembly and dispatch of the freight as per the standards set by the Management in conjunction with the full HMRC Compliance and ETSF bond procedures.In charge of doing the ETSF bond checks - manage held shipments storage and release system established by the CompanyUse warehouse space and mechanical handling equipment efficiently, making sure quality, budgetary targets and environmental objectives are met at all times and his team is trained to do the sameAbility to implement, manage and measure the core activities of the warehouse department.Have a clear understanding of the policies and vision and how the warehouse contributes to these and ensure the warehouse team deliver the highest performance based on these policies and values.Manage and coordinate the use of automated and computerized in-house systems as external ones, to manage the workflow and accountability of the inbound and outbound freightImplement a vehicle booking slots system for inbound/unloading and outbound/loadings to stagger the freight volumes and workflow during the day and avoid backlogs and congestionThe ability to be able to operate efficiently in a busy and pressurized environmentEnsuring all staff handle, label and manage all movements of freight within the warehouse in a safe and correct mannerIdentifying opportunities within the department to reduce costs and add value to the operation.Respond to and deal with customer communication by email and telephoneIdentifying needs and establishing client requirements as per projectsHandle e-commerce freight with effective planning and handlingIdentifying opportunities to improve the service levels in the warehouse and have the ability to rectify dropping service levels and act on itKnow Microsoft Office pack and be able to work with PowerPoint, Word and Excel to be able to manage workflows of freight moving, create new procedures, standards templates and training filesKnowledge of H&S legislation and proven record of efficient H&S ManagementConduct departmental meetings the the warehouse teamAttend Senior Management meetingsBe responsible for the Risk Assessments of the warehouse, train his team and keep those up-to-dateAdministration of all necessary warehouse records Company's in-house record system and management reportsProduce regular reports and statistics on a daily, weekly and monthly basis about the performance of the warehouseManage and deal with Customs Import/Export shipments and UK Border Force inspections
We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 19, 2024
Full time
We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Come and join us as a results driven Sales Assistant to deliver sales and exceed customer expectations as part of a hugely successful branch team. The role: As a Sales Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Sales Assistant role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesales and ensuring the housekeeping standards are maintained both on the trade counter and warehousing. You may be required to take on general driving duties when required. You: As a Sales Assistant, you'll enjoy working within a team and have a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. Ideally you'll have previous experience of selling or assisting customers with purchases. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Apr 19, 2024
Full time
Come and join us as a results driven Sales Assistant to deliver sales and exceed customer expectations as part of a hugely successful branch team. The role: As a Sales Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Sales Assistant role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesales and ensuring the housekeeping standards are maintained both on the trade counter and warehousing. You may be required to take on general driving duties when required. You: As a Sales Assistant, you'll enjoy working within a team and have a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. Ideally you'll have previous experience of selling or assisting customers with purchases. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. The Role We're looking for Group Head of Data Management to join our Group Data team and help drive forward some of our most challenging and exciting data initiatives. Howden Group is seeking an experienced data professional to lead the ongoing development and execution of our Group Data Strategy. You will define the vision and strategy for Data Management across the Group Central Data functions as well having a leadership or oversight role in Group Data for specific programmes and projects. You will develop and embed a Data Management framework that addresses business needs in an innovative and efficient manner that works optimally within our federated data culture. This means that you also play a role in influencing local data teams to follow core principles this will extend to providing technical direction and advice for key data initiative delivery projects across the Group. You will be required to set the direction for and manage key data services that form the core of strategy such as Master and Reference Data Management to budget and operational targets. As the Group Head of Data Management you will report to the Group Head of Data, and this will require working alongside the Head of Data Platform, Head of Data Governance & Quality and the Group Data Portfolio Manager in order to successfully execute on the Data strategy. The scope of the role applies across the Group including Data Architecture, Master Data Management, Reference Data Management, post-merger data operations, data strategy and data driven processes across core operational systems as well as support on specific data initiatives as they arise. The role is international in scope and so occasional overseas travel may be required. This is a fantastic opportunity to enhance and manage the blueprint of how Data Management is carried out throughout the whole Howden Group globally. Key Responsibilities Define and own the Data Management strategy for the Group Ensure the successful operation of our Master Data Management and Reference Data Management services, including product roadmaps and potentially management of stewarding teams. Work directly with the business to ensure that data solutions closely match business needs Act as lead on specific major programmes where Data Management is a key component Provide oversight and best practice unification for business entities where Data Management work is underway locally Define, own and maintain Group Data Management artefacts (e.g. Reference Data) Align with in-house Data Governance and Quality teams to establish and embed Data Management best practice in company policies Act as the focal point for other staff working in Data Management across the globe, providing guidance and mentoring where appropriate Work with in-house technical teams to build Data Management into planning and operations Work with offshore third parties and help govern designs and artefacts produced by them Lead effort to design and architect our data platform to support different methods to ingest and process data, presenting at review boards as necessary Adhere to architecture and design best practice, highlight inconsistent practices and drive consistency Develop reusable patterns, templates and artefacts to ensure project delivery is optimised Set the data management and architecture standards and patterns across the team Align the approach with the overall Group's technology strategy Skills and Attributes Experience of working as a data focused Data Management Leader, Senior Data Architect or similar role (at least 5 years) Experience in Master Data Management, Reference Data Management and relevant tools Experience with rolling out and maintaining self-service based data products Proven experience in following processes for design and governance Experience of Azure cloud platforms, including core data services Familiar with general IT principles (e.g. RDMS, report-building and analytic products etc.) Experienced with data and analytic applications build processes at all stages of the software development lifecycle A solid understanding of data warehousing, extract, transform, load both software and hardware Experience of data modelling and modelling tools Experience in Agile project environment Experienced leaderwith management responsibilities anddeliveringsophisticatedprojects Highlyorganised, with good planning/prioritisation/time management skills Experience of data and analytics architecture (warehouses, lakes, lakehouses, cubes, reporting etc.) Exposure and experience Azure data and analytics products and services (SQL and NoSQL databases, data lake, Synapse, Databricks, PowerBI) Strong interpersonal skills Strong leadership and communicationskills with both business and technicalpartners Strongproblem solvingskills Knowledge of London insurance market - beneficial Familiar with Lloyd's data standards and processes - beneficial Familiar with insurance standards (e.g. AIR, RMS, ACORD, Polaris etc.) - beneficial The Location Howden is based in the vibrant area of the City of London. Our office is just a short walk away from Liverpool Street Station. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent In November 1994, David Howden founded a business that was literally the smallest insurance broker in the world. It had no clients and no track record. But it did have five things: Equity ownership - the people doing the business, owned the business A minority external investor with a long-term outlook A product specialty 3 friends (and a dog) A commitment to building a business with independence enshrined in its fabric Today, the business has a global footprint of more than 14,500 employees in 50 countries spanning Europe, the Middle East and Africa, Asia Pacific and the Americas. For the FY22 our Group's organic growth was 19%, our revenue exceeds (USD) $2bn, and we handle $30bn in written premiums for clients. Howden Group is an independent, global insurance group headquartered outside North America, comprising: Want to see what kind of organisation Howden Group is? Click here to learn about what makes us who we are.
Apr 19, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. The Role We're looking for Group Head of Data Management to join our Group Data team and help drive forward some of our most challenging and exciting data initiatives. Howden Group is seeking an experienced data professional to lead the ongoing development and execution of our Group Data Strategy. You will define the vision and strategy for Data Management across the Group Central Data functions as well having a leadership or oversight role in Group Data for specific programmes and projects. You will develop and embed a Data Management framework that addresses business needs in an innovative and efficient manner that works optimally within our federated data culture. This means that you also play a role in influencing local data teams to follow core principles this will extend to providing technical direction and advice for key data initiative delivery projects across the Group. You will be required to set the direction for and manage key data services that form the core of strategy such as Master and Reference Data Management to budget and operational targets. As the Group Head of Data Management you will report to the Group Head of Data, and this will require working alongside the Head of Data Platform, Head of Data Governance & Quality and the Group Data Portfolio Manager in order to successfully execute on the Data strategy. The scope of the role applies across the Group including Data Architecture, Master Data Management, Reference Data Management, post-merger data operations, data strategy and data driven processes across core operational systems as well as support on specific data initiatives as they arise. The role is international in scope and so occasional overseas travel may be required. This is a fantastic opportunity to enhance and manage the blueprint of how Data Management is carried out throughout the whole Howden Group globally. Key Responsibilities Define and own the Data Management strategy for the Group Ensure the successful operation of our Master Data Management and Reference Data Management services, including product roadmaps and potentially management of stewarding teams. Work directly with the business to ensure that data solutions closely match business needs Act as lead on specific major programmes where Data Management is a key component Provide oversight and best practice unification for business entities where Data Management work is underway locally Define, own and maintain Group Data Management artefacts (e.g. Reference Data) Align with in-house Data Governance and Quality teams to establish and embed Data Management best practice in company policies Act as the focal point for other staff working in Data Management across the globe, providing guidance and mentoring where appropriate Work with in-house technical teams to build Data Management into planning and operations Work with offshore third parties and help govern designs and artefacts produced by them Lead effort to design and architect our data platform to support different methods to ingest and process data, presenting at review boards as necessary Adhere to architecture and design best practice, highlight inconsistent practices and drive consistency Develop reusable patterns, templates and artefacts to ensure project delivery is optimised Set the data management and architecture standards and patterns across the team Align the approach with the overall Group's technology strategy Skills and Attributes Experience of working as a data focused Data Management Leader, Senior Data Architect or similar role (at least 5 years) Experience in Master Data Management, Reference Data Management and relevant tools Experience with rolling out and maintaining self-service based data products Proven experience in following processes for design and governance Experience of Azure cloud platforms, including core data services Familiar with general IT principles (e.g. RDMS, report-building and analytic products etc.) Experienced with data and analytic applications build processes at all stages of the software development lifecycle A solid understanding of data warehousing, extract, transform, load both software and hardware Experience of data modelling and modelling tools Experience in Agile project environment Experienced leaderwith management responsibilities anddeliveringsophisticatedprojects Highlyorganised, with good planning/prioritisation/time management skills Experience of data and analytics architecture (warehouses, lakes, lakehouses, cubes, reporting etc.) Exposure and experience Azure data and analytics products and services (SQL and NoSQL databases, data lake, Synapse, Databricks, PowerBI) Strong interpersonal skills Strong leadership and communicationskills with both business and technicalpartners Strongproblem solvingskills Knowledge of London insurance market - beneficial Familiar with Lloyd's data standards and processes - beneficial Familiar with insurance standards (e.g. AIR, RMS, ACORD, Polaris etc.) - beneficial The Location Howden is based in the vibrant area of the City of London. Our office is just a short walk away from Liverpool Street Station. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent In November 1994, David Howden founded a business that was literally the smallest insurance broker in the world. It had no clients and no track record. But it did have five things: Equity ownership - the people doing the business, owned the business A minority external investor with a long-term outlook A product specialty 3 friends (and a dog) A commitment to building a business with independence enshrined in its fabric Today, the business has a global footprint of more than 14,500 employees in 50 countries spanning Europe, the Middle East and Africa, Asia Pacific and the Americas. For the FY22 our Group's organic growth was 19%, our revenue exceeds (USD) $2bn, and we handle $30bn in written premiums for clients. Howden Group is an independent, global insurance group headquartered outside North America, comprising: Want to see what kind of organisation Howden Group is? Click here to learn about what makes us who we are.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
Hightown is a registered housing provider with charitable status, and we build homes and support people . We have big ambitions and are doing our part to help tackle the Housing Crisis by building as many homes as we can. We Manage over 8,000 homes, Have an annual turnover of 126 million, Operate 93 care and support services, supporting over 776 service users. Have over 1,000 dedicated full and part time staff. We offer a graduate training scheme, which is a fantastic opportunity to join Hightown and gain experience in the housing sector. We re looking for individuals who have the right values, behaviours, and attitudes to be the difference which are: Putting our residents and service users first Treating people with respect , promoting independence and choice Developing passionate and committed teams Being cost effective without compromising standards or safety If you share our values, we d love to hear from you. About the role You ll receive an effective grounding in a charitable housing association through a two-year intensive programme. It is designed to give you a broad and diverse experience of how Hightown works and how you can contribute to the delivery of our vision and values. From day one, you ll enjoy an incredibly varied learning experience by working with experts across many disciplines on a number of different placements including housing, homeownership, asset management, project management and customer service. You ll experience Hightown hands-on and you ll be given the responsibility to take ownership of real projects which will make a difference. Hear from our graduates and view case studies here This is two-year graduate program, which will be expected to complete in its entirety. We offer support to obtain a Professional Qualification (Chartered Institute of Housing, more details here) Who we are looking for We re looking for someone who: Can demonstrate enthusiasm and a can do attitude Has good verbal and numerical reasoning Has excellent communication and report writing skills Is able to demonstrate good time management and the ability to prioritise workload Is a car driver and has access to a vehicle This is an excellent opportunity for someone who has recently left university or who is due to graduate in Summer 2024 and is seeking a career where you can make a real difference. The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 34 days with appropriate service Ongoing professional development and support to deliver outstanding services Regular support from your line manager, designated mentor and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Commitment to health and wellbeing with the Five Ways to Wellbeing Workplace pension scheme and life assurance of three times your annual salary Employee assistance helpline Mileage covered for work related car travel Well-equipped on-site gym Hybrid working All candidates must be able to commute to our Head Office in Hemel Hempstead. We also operate a hybrid working arrangement where employees can work from home up to two days per week after training and subject to the needs of the business. The Recruitment Process Deadline for applications: 5th July 2024. We shall be doing video screening call throughout the advertising period. The Assessment Centre: 23rd July 2024 at our Head Office in Hemel Hempstead for all shortlisted candidates. We anticipate that our new Graduates will be onboarded in September 2024. All successful applicants will need to undertake an Enhanced DBS as part of the reference check process. We are an Equal Opportunities & Disability Confident Employer
Apr 19, 2024
Contractor
Hightown is a registered housing provider with charitable status, and we build homes and support people . We have big ambitions and are doing our part to help tackle the Housing Crisis by building as many homes as we can. We Manage over 8,000 homes, Have an annual turnover of 126 million, Operate 93 care and support services, supporting over 776 service users. Have over 1,000 dedicated full and part time staff. We offer a graduate training scheme, which is a fantastic opportunity to join Hightown and gain experience in the housing sector. We re looking for individuals who have the right values, behaviours, and attitudes to be the difference which are: Putting our residents and service users first Treating people with respect , promoting independence and choice Developing passionate and committed teams Being cost effective without compromising standards or safety If you share our values, we d love to hear from you. About the role You ll receive an effective grounding in a charitable housing association through a two-year intensive programme. It is designed to give you a broad and diverse experience of how Hightown works and how you can contribute to the delivery of our vision and values. From day one, you ll enjoy an incredibly varied learning experience by working with experts across many disciplines on a number of different placements including housing, homeownership, asset management, project management and customer service. You ll experience Hightown hands-on and you ll be given the responsibility to take ownership of real projects which will make a difference. Hear from our graduates and view case studies here This is two-year graduate program, which will be expected to complete in its entirety. We offer support to obtain a Professional Qualification (Chartered Institute of Housing, more details here) Who we are looking for We re looking for someone who: Can demonstrate enthusiasm and a can do attitude Has good verbal and numerical reasoning Has excellent communication and report writing skills Is able to demonstrate good time management and the ability to prioritise workload Is a car driver and has access to a vehicle This is an excellent opportunity for someone who has recently left university or who is due to graduate in Summer 2024 and is seeking a career where you can make a real difference. The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 34 days with appropriate service Ongoing professional development and support to deliver outstanding services Regular support from your line manager, designated mentor and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Commitment to health and wellbeing with the Five Ways to Wellbeing Workplace pension scheme and life assurance of three times your annual salary Employee assistance helpline Mileage covered for work related car travel Well-equipped on-site gym Hybrid working All candidates must be able to commute to our Head Office in Hemel Hempstead. We also operate a hybrid working arrangement where employees can work from home up to two days per week after training and subject to the needs of the business. The Recruitment Process Deadline for applications: 5th July 2024. We shall be doing video screening call throughout the advertising period. The Assessment Centre: 23rd July 2024 at our Head Office in Hemel Hempstead for all shortlisted candidates. We anticipate that our new Graduates will be onboarded in September 2024. All successful applicants will need to undertake an Enhanced DBS as part of the reference check process. We are an Equal Opportunities & Disability Confident Employer
Are you an experienced Warehouse Supervisor looking for a new opportunity? We have positions available to join our team at our Lutterworth Depot. If you're someone who thrives on challenge, excels at multitasking, and is committed to delivering excellence, we want you on our team. Come join us at Whistl and be part of a dynamic workplace. The purpose of this role is to supervise a team of warehouse operatives and coordinate all activities that take place in the warehouse to ensure consistent achievement of the volume, quality, and efficiency targets so that Whistl continues to deliver the highest quality, most cost-effective offering for its customers across all products. Key duties This Warehouse Supervisor role will involve: People and Resource Management Plan resource allocation according to volume and throughput to meet the Service Level Agreement. Coordinate the activities of a team, delegating and prioritising work appropriately. Manage staff attendance, conduct, and performance in line with company policies and procedures. Train team members on induction to support the personal development and/or performance improvement of the team. Deputise for the shift manager during periods of absence. Communication Brief and debrief team members and colleagues on a daily basis. Assist in the development of a strong team culture by building effective relationships with colleagues from around the business, sharing information to maximise efficiency. Communicate appropriately with internal and external customers to ensure they are kept up-to-date and informed on operational activities. Process Management Manage the arrangements for the unloading and loading of deliveries. Adhere to, maintain, develop, and regularly update all standard operating procedures in the warehouse in liaison with the depot management team. Ensure compliance with all internal and external regulatory requirements, including (but not limited to) Safety, Health, and Environment regulations, Carriage of Dangerous Goods regulations, Data Protection, and Information Security regulations. We would welcome applications for this Warehouse Supervisor role from candidates with skills in the following areas: warehousing, planning, coordinating, training, process management, people management, MS Office, health & safety, FLT, performance management, compliance, as a Supervisor, Warehouse Supervisor, or Team Leader. Benefits Enhanced annual leave entitlement: starting at 31 days (including public holidays), increasing up to 36 days with long service Access to our prestige benefits and rewards portal Long service rewards: both financial and leave-based Health cash plan Life Assurance Scheme Career development opportunities Access to a well-established Employee Assistance Programme provider Additional Information The position entails a 40-hour workweek with flexibility to accommodate the requirements of a 24-hour operation. The supervisor role includes the following shifts: AM: 6:00-14:30 PM: 13:30-22:00 Covering any 5 out of 7 days. Essential Skills Demonstrate strong verbal and written communication skills. Influence and feedback skills to support both people and process management. Employ logical problem-solving skills to assess issues and identify solutions, communicating plans and decisions clearly. Manage workload effectively to meet conflicting deadlines while maintaining high performance standards and consistent accuracy. Proficient in Microsoft Excel and Outlook for recording and communicating information. Effectively motivate and develop teams to prioritise and organise activities. Obtain relevant certifications such as Fork Lift Truck (FLT) Licence, First Aid, Fire Warden, or Health & Safety Training for certain supervisory roles. Proactively identify opportunities for continuous process improvement. Lead our warehouse operations to new heights as a Warehouse Supervisor, overseeing efficiency, safety, and teamwork - apply now and drive success! About Company Why Whistl? We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers. We think as part of a team , act with a can-do attitude and do the right thing . Following these simple values has resulted in our people delivering and exceeding our business and personal development goals. We are a 'family' of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves. We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be. Due to the nature of our business, this role may be subject to a DBS check.
Apr 19, 2024
Full time
Are you an experienced Warehouse Supervisor looking for a new opportunity? We have positions available to join our team at our Lutterworth Depot. If you're someone who thrives on challenge, excels at multitasking, and is committed to delivering excellence, we want you on our team. Come join us at Whistl and be part of a dynamic workplace. The purpose of this role is to supervise a team of warehouse operatives and coordinate all activities that take place in the warehouse to ensure consistent achievement of the volume, quality, and efficiency targets so that Whistl continues to deliver the highest quality, most cost-effective offering for its customers across all products. Key duties This Warehouse Supervisor role will involve: People and Resource Management Plan resource allocation according to volume and throughput to meet the Service Level Agreement. Coordinate the activities of a team, delegating and prioritising work appropriately. Manage staff attendance, conduct, and performance in line with company policies and procedures. Train team members on induction to support the personal development and/or performance improvement of the team. Deputise for the shift manager during periods of absence. Communication Brief and debrief team members and colleagues on a daily basis. Assist in the development of a strong team culture by building effective relationships with colleagues from around the business, sharing information to maximise efficiency. Communicate appropriately with internal and external customers to ensure they are kept up-to-date and informed on operational activities. Process Management Manage the arrangements for the unloading and loading of deliveries. Adhere to, maintain, develop, and regularly update all standard operating procedures in the warehouse in liaison with the depot management team. Ensure compliance with all internal and external regulatory requirements, including (but not limited to) Safety, Health, and Environment regulations, Carriage of Dangerous Goods regulations, Data Protection, and Information Security regulations. We would welcome applications for this Warehouse Supervisor role from candidates with skills in the following areas: warehousing, planning, coordinating, training, process management, people management, MS Office, health & safety, FLT, performance management, compliance, as a Supervisor, Warehouse Supervisor, or Team Leader. Benefits Enhanced annual leave entitlement: starting at 31 days (including public holidays), increasing up to 36 days with long service Access to our prestige benefits and rewards portal Long service rewards: both financial and leave-based Health cash plan Life Assurance Scheme Career development opportunities Access to a well-established Employee Assistance Programme provider Additional Information The position entails a 40-hour workweek with flexibility to accommodate the requirements of a 24-hour operation. The supervisor role includes the following shifts: AM: 6:00-14:30 PM: 13:30-22:00 Covering any 5 out of 7 days. Essential Skills Demonstrate strong verbal and written communication skills. Influence and feedback skills to support both people and process management. Employ logical problem-solving skills to assess issues and identify solutions, communicating plans and decisions clearly. Manage workload effectively to meet conflicting deadlines while maintaining high performance standards and consistent accuracy. Proficient in Microsoft Excel and Outlook for recording and communicating information. Effectively motivate and develop teams to prioritise and organise activities. Obtain relevant certifications such as Fork Lift Truck (FLT) Licence, First Aid, Fire Warden, or Health & Safety Training for certain supervisory roles. Proactively identify opportunities for continuous process improvement. Lead our warehouse operations to new heights as a Warehouse Supervisor, overseeing efficiency, safety, and teamwork - apply now and drive success! About Company Why Whistl? We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers. We think as part of a team , act with a can-do attitude and do the right thing . Following these simple values has resulted in our people delivering and exceeding our business and personal development goals. We are a 'family' of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves. We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be. Due to the nature of our business, this role may be subject to a DBS check.
Salary: 37,573 - 39,550 The Property Services delivery team is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement of our service delivery. Overall Responsibility As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of work to customer?s homes following complaints, disrepair cases or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, Housing Teams and the Property Desk. For the first three months, this position will have a slightly different lens to what is described above and will be based in Twickenham; the details of this will be discussed at interview but will essentially involve triaging live complaints and working with the incumbent contractors to prioritise complaint action workload. Thereafter, the role will move to a permanent base in Bracknell with some travel within the Home Counties expected and this is when the primary job function will start. Responsibilities & Outcomes Work as part of a team who will be working on direct engagement activities with internal and external stakeholders. Supporting the operational team with critical incidents, complaints and provide feedback to your manager for post-incident reviews. Using systems that support outstanding service delivery using customer journey mapping and complaint outcomes/learning/trends. Building and maintaining strong relationships with individual Metworks and Compliance teams and other Directorates to enable effective dialogue exchange between departments. Taking intelligent action to correct issues along the way and continuously communicating to uphold the MTVH Way Ensure standards for customer experience across the whole customer journey are met. Attend residents? associations and one-off meetings working closely with members of the Property Services Delivery Team Assist in the delivery of training and other capacity-building initiatives for colleagues as and when required. To assist in the provision of advice to colleagues on effective service monitoring and delivery with residents and tenants. To positively promote the work of the team so its remit is understood and has the widest possible impact. Contribute to reports and presentations, documents and briefings as required for a wide variety of audiences To meet our commitment to providing safe, high quality services to our customers we will complete a basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Please be advised that this role requires a full clean driving licence with access to a vehicle Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 19, 2024
Full time
Salary: 37,573 - 39,550 The Property Services delivery team is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement of our service delivery. Overall Responsibility As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of work to customer?s homes following complaints, disrepair cases or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, Housing Teams and the Property Desk. For the first three months, this position will have a slightly different lens to what is described above and will be based in Twickenham; the details of this will be discussed at interview but will essentially involve triaging live complaints and working with the incumbent contractors to prioritise complaint action workload. Thereafter, the role will move to a permanent base in Bracknell with some travel within the Home Counties expected and this is when the primary job function will start. Responsibilities & Outcomes Work as part of a team who will be working on direct engagement activities with internal and external stakeholders. Supporting the operational team with critical incidents, complaints and provide feedback to your manager for post-incident reviews. Using systems that support outstanding service delivery using customer journey mapping and complaint outcomes/learning/trends. Building and maintaining strong relationships with individual Metworks and Compliance teams and other Directorates to enable effective dialogue exchange between departments. Taking intelligent action to correct issues along the way and continuously communicating to uphold the MTVH Way Ensure standards for customer experience across the whole customer journey are met. Attend residents? associations and one-off meetings working closely with members of the Property Services Delivery Team Assist in the delivery of training and other capacity-building initiatives for colleagues as and when required. To assist in the provision of advice to colleagues on effective service monitoring and delivery with residents and tenants. To positively promote the work of the team so its remit is understood and has the widest possible impact. Contribute to reports and presentations, documents and briefings as required for a wide variety of audiences To meet our commitment to providing safe, high quality services to our customers we will complete a basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Please be advised that this role requires a full clean driving licence with access to a vehicle Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
We have a new opportunity for a Site Manager to join our team within Vistry West London, at our site in Clapham, London. As our Site Manager, you will be responsible for effectively motivating, supporting and managing the site based team to ensure that the required health, safety and environmental performance standards are achieved. We will want you to achieve the programme and quality requirements and promote the importance of customer relationships to the site based team to include directly employed and sub-contracted staff. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS card at Site Manager level Valid SMSTS certificate Valid First Aid at Work certificate Previous Site Manager experience in the private sale sector, dealing with Sales teams Proven track record of motivating staff and managing a site effectively Up to date knowledge of health and safety obligations and building legislation Capable of monitoring and controlling material stock and plant requirements Full UK Driving License BTEC diploma in Building Construction or NVQ Level 3 or 4 or similar Valid Scaffold Appreciation Certificate Clean driving license IT experience Desirable - Valid LOLER certificate Valid Fire Warden certificate Valid Manual Handling certificate Valid Working at Heights certificate Demonstrable career progression within the construction industry A trade background Asbestos training Temporary works Supervisor Asta experience / working with programme BMS experience More about the Site Manager role Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Prepare and maintain traffic management and site strategy and review as required. Follow Company guidelines in relation to accident and incident reporting procedures. Assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment and are working in a safe environment and manner. Attend health and safety and other training courses are required by the Company. Ensure that all plant is inspected on a daily/weekly basis. Include health and safety and environment on the agenda for all site team meetings. Review and approve risk assessments and method statements for all operations and ensure that all work is in accordance with How To Build Safely and method statements. Ensure all site staff are trained in, and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site based staff and ensure points raised are acted on. Arrange and attend effective site based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are met. Action items raised by the Project Manager, Area Build Manager, Sales or Customer Care. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 19, 2024
Full time
We have a new opportunity for a Site Manager to join our team within Vistry West London, at our site in Clapham, London. As our Site Manager, you will be responsible for effectively motivating, supporting and managing the site based team to ensure that the required health, safety and environmental performance standards are achieved. We will want you to achieve the programme and quality requirements and promote the importance of customer relationships to the site based team to include directly employed and sub-contracted staff. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS card at Site Manager level Valid SMSTS certificate Valid First Aid at Work certificate Previous Site Manager experience in the private sale sector, dealing with Sales teams Proven track record of motivating staff and managing a site effectively Up to date knowledge of health and safety obligations and building legislation Capable of monitoring and controlling material stock and plant requirements Full UK Driving License BTEC diploma in Building Construction or NVQ Level 3 or 4 or similar Valid Scaffold Appreciation Certificate Clean driving license IT experience Desirable - Valid LOLER certificate Valid Fire Warden certificate Valid Manual Handling certificate Valid Working at Heights certificate Demonstrable career progression within the construction industry A trade background Asbestos training Temporary works Supervisor Asta experience / working with programme BMS experience More about the Site Manager role Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Prepare and maintain traffic management and site strategy and review as required. Follow Company guidelines in relation to accident and incident reporting procedures. Assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action as appropriate. Ensure all trades are using the appropriate personal protective equipment and are working in a safe environment and manner. Attend health and safety and other training courses are required by the Company. Ensure that all plant is inspected on a daily/weekly basis. Include health and safety and environment on the agenda for all site team meetings. Review and approve risk assessments and method statements for all operations and ensure that all work is in accordance with How To Build Safely and method statements. Ensure all site staff are trained in, and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site based staff and ensure points raised are acted on. Arrange and attend effective site based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are met. Action items raised by the Project Manager, Area Build Manager, Sales or Customer Care. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.