Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. How you'll make an impactAs a Senior Account Manager (SAM), you are responsible for managing, developing and growing large and mid-tier Accounting Partners by helping them to develop and execute a digital strategy. The overall aim is to support their continual success in migrating clients on to the Xero platform. This is a field based role requiring extensive appointment making, meeting management and travel around your allocated territory. You'll form great relationships with your Accounting Partners and also work closely with your Senior Account Management colleagues to make sure that you and your colleagues are working in the best way to support Xero's success overall. We are looking for Senior Account Manager to cover both Norfolk and North London area. What you'll do Manage the sales and account management relationships with large and mid-tier accounting partners Drive customer numbers up and achieve monthly targets Drive online strategy deep within the practice Develop ?project plans to support migration to Xero Deliver Xero partner events Ensure that a formal Partner engagement plan is developed for each partner Manage the recruitment, education and growth of your partner base Ensure Partners and and other employees within the Practice attend introductory webinars, events & certification training Educate Partners on all partner resources available Monitor all existing Partners as they progress through the sales cycle. Update our CRM system (Salesforce) with all client communications including calls, emails and meetings Maintain and update our CRM system of all practice staff and contact details Respond in a timely manner to all Partner enquiries Engage in a call cycle (a minimum of every 8 weeks) with all allocated partners Drive attendance at Xero sales events and Partner Forums Work closely with Partner Services to deliver the business plan What you'll bring with you Proven experience in field sales Flexibility to travel within allocated territory as well as outside of territory, if required Proven track of sales performance and achieving KPI's Experience/Knowledge of the workings of an accounting practice is desirable An interest and intrigue in the emerging online accounting market and Fintech Loads of initiative and ability to work autonomously Outstanding communication and presentation skills and an enthusiasm for building strong relationships Ability to create a quick and strong rapport with partners Attention to detail and follow-up Process driven and takes ownership Why Xero? Offering very generous paid leave to use however you'd like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you'll do the best work of your life at Xero. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Apr 19, 2024
Full time
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. How you'll make an impactAs a Senior Account Manager (SAM), you are responsible for managing, developing and growing large and mid-tier Accounting Partners by helping them to develop and execute a digital strategy. The overall aim is to support their continual success in migrating clients on to the Xero platform. This is a field based role requiring extensive appointment making, meeting management and travel around your allocated territory. You'll form great relationships with your Accounting Partners and also work closely with your Senior Account Management colleagues to make sure that you and your colleagues are working in the best way to support Xero's success overall. We are looking for Senior Account Manager to cover both Norfolk and North London area. What you'll do Manage the sales and account management relationships with large and mid-tier accounting partners Drive customer numbers up and achieve monthly targets Drive online strategy deep within the practice Develop ?project plans to support migration to Xero Deliver Xero partner events Ensure that a formal Partner engagement plan is developed for each partner Manage the recruitment, education and growth of your partner base Ensure Partners and and other employees within the Practice attend introductory webinars, events & certification training Educate Partners on all partner resources available Monitor all existing Partners as they progress through the sales cycle. Update our CRM system (Salesforce) with all client communications including calls, emails and meetings Maintain and update our CRM system of all practice staff and contact details Respond in a timely manner to all Partner enquiries Engage in a call cycle (a minimum of every 8 weeks) with all allocated partners Drive attendance at Xero sales events and Partner Forums Work closely with Partner Services to deliver the business plan What you'll bring with you Proven experience in field sales Flexibility to travel within allocated territory as well as outside of territory, if required Proven track of sales performance and achieving KPI's Experience/Knowledge of the workings of an accounting practice is desirable An interest and intrigue in the emerging online accounting market and Fintech Loads of initiative and ability to work autonomously Outstanding communication and presentation skills and an enthusiasm for building strong relationships Ability to create a quick and strong rapport with partners Attention to detail and follow-up Process driven and takes ownership Why Xero? Offering very generous paid leave to use however you'd like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you'll do the best work of your life at Xero. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Customer Service Advisor - Birkenhead - 21,000 - 26,000 - Permanent Hybrid (2 days in office) Are you a customer service professional looking for a new challenge? We are currently seeking a Customer Experience Specialist to join a leading insurance company with a base in Birkenhead. This is a fantastic opportunity to join a dynamic and supportive team, with the added benefit of a hybrid working model. As a Customer Experience Specialist, you will act as a key point of contact for customers post order, developing a culture of customer satisfaction. Operating strictly within FCA and other relevant regulations, you will manage the end-to-end customer journey, facilitating strong collaboration between sales, surveying, and technical teams to enhance overall customer service. To be successful in this role, you will need to have previous experience in a customer service or contact centre environment, with a strong focus on delivering high-quality service. Excellent communication skills, both verbal and written, are essential, as well as the ability to work effectively in a fast-paced and dynamic environment. We want team players who are committed to achieving company and personal goals. In return, you will receive a competitive salary of up to 26k, reflecting your experience and skills, as well as the opportunity for career progression within the company. The hybrid working model offers great flexibility, with the option to work from home for the majority of the week, and just two days per week in the office. If you are looking for a new challenge in customer service, with the opportunity for career progression and a supportive work environment, then this could be the perfect role for you. Apply now to take the next step in your career as a Customer Experience Specialist. Call Sam NIxon for an immediate interview (phone number removed)
Apr 19, 2024
Full time
Customer Service Advisor - Birkenhead - 21,000 - 26,000 - Permanent Hybrid (2 days in office) Are you a customer service professional looking for a new challenge? We are currently seeking a Customer Experience Specialist to join a leading insurance company with a base in Birkenhead. This is a fantastic opportunity to join a dynamic and supportive team, with the added benefit of a hybrid working model. As a Customer Experience Specialist, you will act as a key point of contact for customers post order, developing a culture of customer satisfaction. Operating strictly within FCA and other relevant regulations, you will manage the end-to-end customer journey, facilitating strong collaboration between sales, surveying, and technical teams to enhance overall customer service. To be successful in this role, you will need to have previous experience in a customer service or contact centre environment, with a strong focus on delivering high-quality service. Excellent communication skills, both verbal and written, are essential, as well as the ability to work effectively in a fast-paced and dynamic environment. We want team players who are committed to achieving company and personal goals. In return, you will receive a competitive salary of up to 26k, reflecting your experience and skills, as well as the opportunity for career progression within the company. The hybrid working model offers great flexibility, with the option to work from home for the majority of the week, and just two days per week in the office. If you are looking for a new challenge in customer service, with the opportunity for career progression and a supportive work environment, then this could be the perfect role for you. Apply now to take the next step in your career as a Customer Experience Specialist. Call Sam NIxon for an immediate interview (phone number removed)
Insurance Sales Account Executive Hull £35,000 £45,000 per annum plus bonus Hybrid or remote working available (must be able to attend Malton or Hull Office as required) Monday to Friday 8.30am 5pm Hawk 3 Talent Solutions are looking for an experienced Insurance Sales Account Executive to work for a company based in Hull, who are offering a hybrid working option. The Role To manage a book of business of existing clients and develop a pipeline and secure new business. To service and develop the growth and profitability of the Account whilst ensuring full FCA compliance. To generate revenue for the business and ensure a quality service is provided to all clients in accordance with their needs and requirements. The role is field based so the opportunity to work from home and manage your own diary is required with occasional working from the office. Duties Service existing clients working effectively with Client Advisors Gaining new business by identifying and developing opportunities Promoting new products through regular visits and frequent communication with clients Increasing profitability of existing accounts by encouraging clients to use added value services Advising on the most effective cover for a client s particular need Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times Develop and maintain technical insurance knowledge in order to provide a professional working relationship with all clients and ensure expert advice in all areas of business Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors products Monitoring and reporting own sales performance in line with agreed sales targets Ensure accuracy, efficiency and professionalism when dealing with colleagues clients and insurers and conducting related administration work: o New Business o Renewals o Mid-Term Adjustments Working with Account Handlers and underwriters to amend policies where necessary in order to meet clients demands and needs Handle any complaints in accordance with regulation, the Company s Conduct Policy and Guides to Best Practice. Skills/Experience Relevant experience within a similar role within Insurance, Financial Services FCA Knowledge and understanding Strong attention to detail Account Management Business Development Benefits Workplace pension Onsite parking Company Events Remote/Hybrid working Death in service The option to join the healthcare scheme Access to Perks at Work, offering retail and hospitality discounts and rewards. If you would like to apply for the role of Insurance Account Executive then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 28.4.2024 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Apr 19, 2024
Full time
Insurance Sales Account Executive Hull £35,000 £45,000 per annum plus bonus Hybrid or remote working available (must be able to attend Malton or Hull Office as required) Monday to Friday 8.30am 5pm Hawk 3 Talent Solutions are looking for an experienced Insurance Sales Account Executive to work for a company based in Hull, who are offering a hybrid working option. The Role To manage a book of business of existing clients and develop a pipeline and secure new business. To service and develop the growth and profitability of the Account whilst ensuring full FCA compliance. To generate revenue for the business and ensure a quality service is provided to all clients in accordance with their needs and requirements. The role is field based so the opportunity to work from home and manage your own diary is required with occasional working from the office. Duties Service existing clients working effectively with Client Advisors Gaining new business by identifying and developing opportunities Promoting new products through regular visits and frequent communication with clients Increasing profitability of existing accounts by encouraging clients to use added value services Advising on the most effective cover for a client s particular need Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times Develop and maintain technical insurance knowledge in order to provide a professional working relationship with all clients and ensure expert advice in all areas of business Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors products Monitoring and reporting own sales performance in line with agreed sales targets Ensure accuracy, efficiency and professionalism when dealing with colleagues clients and insurers and conducting related administration work: o New Business o Renewals o Mid-Term Adjustments Working with Account Handlers and underwriters to amend policies where necessary in order to meet clients demands and needs Handle any complaints in accordance with regulation, the Company s Conduct Policy and Guides to Best Practice. Skills/Experience Relevant experience within a similar role within Insurance, Financial Services FCA Knowledge and understanding Strong attention to detail Account Management Business Development Benefits Workplace pension Onsite parking Company Events Remote/Hybrid working Death in service The option to join the healthcare scheme Access to Perks at Work, offering retail and hospitality discounts and rewards. If you would like to apply for the role of Insurance Account Executive then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 28.4.2024 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Made up of over 250 specialists in financial services, our FS Audit team are essential, not just to BDO, but to the whole economy. By providing quality assurance to the businesses we work with, across the financial services industry, we help to ensure the continuing stability and authenticity of the financial markets. From small start-ups to large international organisations and FTSE 250 companies, it's our expertise that enables the companies we work with to succeed, no matter what their business goals may be. Driven and ambitious by nature, when you join this team, you'll make a real and tangible difference - and play a critical part in accelerating our growth journey. If you're searching for a unique challenge, in a fast-paced and collaborative environment, this is it. Discover a role that delivers all the training, coaching and development you need to succeed. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. Act as audit lead on a range of financial services entities. The expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner Responsible for leading and directing all aspects of audit services delivered Responsible for maximising profitability from a portfolio and taking responsibility for budgeting, WiP control and billing Support Partners in group sales and marketing activity, including playing a leading role in pitch teams, attendance at group networking, and other marketing events as appropriate Contribute to development of new business relationships and business proposals through high level sales and marketing activity. This will include winning work. Support Partners with the implementation and communication of any new business strategy for existing entities, target firms and the internal business Engage directly on technical and audit judgement decisions When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: ACA/ICAS qualified or overseas equivalent Significant experience of auditing within the financial services sector including businesses within one or more of the asset management, capital markets and insurance sectors Knowledge of the CASS rules and experience of client money and assets audits, reporting to the FCA. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements Managing and developing staff (not only audit teams), i.e. coordinating staff projects, mentoring, counselling, appraising, recruiting etc. Proven experience in managing a wide portfolio of concurrent projects and project teams in a project management framework You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 19, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Made up of over 250 specialists in financial services, our FS Audit team are essential, not just to BDO, but to the whole economy. By providing quality assurance to the businesses we work with, across the financial services industry, we help to ensure the continuing stability and authenticity of the financial markets. From small start-ups to large international organisations and FTSE 250 companies, it's our expertise that enables the companies we work with to succeed, no matter what their business goals may be. Driven and ambitious by nature, when you join this team, you'll make a real and tangible difference - and play a critical part in accelerating our growth journey. If you're searching for a unique challenge, in a fast-paced and collaborative environment, this is it. Discover a role that delivers all the training, coaching and development you need to succeed. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. Act as audit lead on a range of financial services entities. The expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner Responsible for leading and directing all aspects of audit services delivered Responsible for maximising profitability from a portfolio and taking responsibility for budgeting, WiP control and billing Support Partners in group sales and marketing activity, including playing a leading role in pitch teams, attendance at group networking, and other marketing events as appropriate Contribute to development of new business relationships and business proposals through high level sales and marketing activity. This will include winning work. Support Partners with the implementation and communication of any new business strategy for existing entities, target firms and the internal business Engage directly on technical and audit judgement decisions When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: ACA/ICAS qualified or overseas equivalent Significant experience of auditing within the financial services sector including businesses within one or more of the asset management, capital markets and insurance sectors Knowledge of the CASS rules and experience of client money and assets audits, reporting to the FCA. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements Managing and developing staff (not only audit teams), i.e. coordinating staff projects, mentoring, counselling, appraising, recruiting etc. Proven experience in managing a wide portfolio of concurrent projects and project teams in a project management framework You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Posting End Date: April 27 Who are we? We are Unum - one of the UK's leading employee benefits providers. We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families. With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment. We're transforming our business, and we're keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth. The role What will you be doing? Customer Service Advisor Dorking or Basingstoke Hybrid 2 days per week in office Salary: £23,500 What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. The Customer Service Advisors are the face of our business, to be successful in position you will: Be proactive, curious and a confident communicator Have an excellent telephone manner, providing great customer service Speak to sales teams, brokers, clients, claimants, or medical providers Have good attention to detail and work in a varied and fast-paced environment Provide policy, quote or renewal information Work alone and autonomously, as well as collaboratively in a team Be able to use IT internal systems on a day-day basis Experience in Microsoft Office applications is advantageous The successful Customer Service Advisors can expect: Full training Generous Bonus Pension scheme Life, medical and income Insurance Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services or administration. Why join us? Our culture! We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market. With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves. What will you get in return? We are passionate about our employee health and wellbeing and providing work-life balance that suits you. Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more. However you see your future career, we'll support and challenge you to be your best with a wealth of learning and development opportunities. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to . Company: Unum UK
Apr 19, 2024
Full time
Job Posting End Date: April 27 Who are we? We are Unum - one of the UK's leading employee benefits providers. We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families. With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment. We're transforming our business, and we're keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth. The role What will you be doing? Customer Service Advisor Dorking or Basingstoke Hybrid 2 days per week in office Salary: £23,500 What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. The Customer Service Advisors are the face of our business, to be successful in position you will: Be proactive, curious and a confident communicator Have an excellent telephone manner, providing great customer service Speak to sales teams, brokers, clients, claimants, or medical providers Have good attention to detail and work in a varied and fast-paced environment Provide policy, quote or renewal information Work alone and autonomously, as well as collaboratively in a team Be able to use IT internal systems on a day-day basis Experience in Microsoft Office applications is advantageous The successful Customer Service Advisors can expect: Full training Generous Bonus Pension scheme Life, medical and income Insurance Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services or administration. Why join us? Our culture! We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market. With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves. What will you get in return? We are passionate about our employee health and wellbeing and providing work-life balance that suits you. Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more. However you see your future career, we'll support and challenge you to be your best with a wealth of learning and development opportunities. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to . Company: Unum UK
Are you passionate about customer service and want to work for a growing company that believe in training and development? Would you like to work in a customer service role that offers the opportunity to earn more money through bonuses? We have an excellent opportunity for a Customer Service focused induvial to join an established and professional Insurance company that offer ongoing training and development. This is a hybrid role where you will be in the office two days a week and working from home for 3 days. You will use your excellent customer service skills to build relationships and maintain trust and confidence with customers to maximise satisfaction, retain and grow business. We are looking for passionate and confident candidates with experience within the insurance industry who are looking to join a growing business and develop their skills and career. What s in it for you? Salary: up to £27k + OTE Hours: Monday to Friday 9-5.30 25 days holiday + bank holidays! Hybrid working with 3 days at home and 2 in the office Fantastic training and ongoing support The company promote progression from within Opportunity to gain insurance qualifications Casual Fridays Health insurance Monthly bonus! Key responsibilities for the Customer Service Advisor: Mixture of both inbound and outbound telephone activities Act as first point of contact and provide solutions for customers in the sale or renewal of products/policies Identify potential sales opportunities through active listening and analysis of the customer s needs Ensure customers have a full understanding of the products they are buying by communicating effectively Communicate in a prompt, polite and clear manner, representing the business with a positive and professional image at all times Follow up and resolve to a satisfactory conclusion any issues arising from sales or service queries Liaise with Underwriters, prepare renewals and issue documentation Prepare mid-term adjustment and cancellation documentation Diary Management Allocation of monies to client accounts For this Customer Service Advisor role the employer is looking for: Previous experience within Insurance Record of providing outstanding customer service Competent in prioritisation Basic decision making and problem solving Competent written and oral communicator Competent in IT skills If you are interested in this Customer Service Advisor role, please apply now! Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.
Apr 19, 2024
Full time
Are you passionate about customer service and want to work for a growing company that believe in training and development? Would you like to work in a customer service role that offers the opportunity to earn more money through bonuses? We have an excellent opportunity for a Customer Service focused induvial to join an established and professional Insurance company that offer ongoing training and development. This is a hybrid role where you will be in the office two days a week and working from home for 3 days. You will use your excellent customer service skills to build relationships and maintain trust and confidence with customers to maximise satisfaction, retain and grow business. We are looking for passionate and confident candidates with experience within the insurance industry who are looking to join a growing business and develop their skills and career. What s in it for you? Salary: up to £27k + OTE Hours: Monday to Friday 9-5.30 25 days holiday + bank holidays! Hybrid working with 3 days at home and 2 in the office Fantastic training and ongoing support The company promote progression from within Opportunity to gain insurance qualifications Casual Fridays Health insurance Monthly bonus! Key responsibilities for the Customer Service Advisor: Mixture of both inbound and outbound telephone activities Act as first point of contact and provide solutions for customers in the sale or renewal of products/policies Identify potential sales opportunities through active listening and analysis of the customer s needs Ensure customers have a full understanding of the products they are buying by communicating effectively Communicate in a prompt, polite and clear manner, representing the business with a positive and professional image at all times Follow up and resolve to a satisfactory conclusion any issues arising from sales or service queries Liaise with Underwriters, prepare renewals and issue documentation Prepare mid-term adjustment and cancellation documentation Diary Management Allocation of monies to client accounts For this Customer Service Advisor role the employer is looking for: Previous experience within Insurance Record of providing outstanding customer service Competent in prioritisation Basic decision making and problem solving Competent written and oral communicator Competent in IT skills If you are interested in this Customer Service Advisor role, please apply now! Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.
Customer Support Advisor Full time, Permanent Kings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell Our client is a leading manufacturer who provide solutions to businesses across the UK and overseas. They are the leaders in product innovation, and design concepts through to completion. Working within an established sales and after service team you will play a key role in making sure that all parts enquiries are responded to in a timely fashion. You will provide quotations, chase orders and raise invoices whilst providing first class customer service, keeping the customer at the forefront of communication. The ideal candidate will have a strong customer service background within an office environment along with excellent telephone and communication skills. Working within a parts, service or aftersales environment is a distinct advantage but not essential. What's involved for the Customer Support Advisor Deal with incoming calls and email enquiries Check stock availability Log order details Organise collections and returns Provide quotations Upload invoices Raise credits Chase back orders General Ad hoc duties What you'll need Strong customer service background Excellent communication skills Parts or spares service background advantageous but not essential Detail orientated Confident manner Ability to prioritise workloads Competent user on Microsoft Office Benefits include Competitive salary Excellent office working environment Excellent company pension scheme up to 18% Healthcare scheme Life Insurance 25 days + 8 bank holidays Free parking Employee development programme This is a Full time, permanent Customer Support Advisor role, working Monday to Friday, 8:30am - 5pm. Should this Parts Advisor position be of interest then please feel free to apply within or contact one of our representatives at 3Sixty Resourcing Ltd. Applications from outside the UK will not be considered. 3Sixty Resourcing Ltd is an independent recruitment consultancy based in Peterborough supplying permanent and contract personnel across the UK. We have a wealth of experience operating in the permanent, temporary and contract industry. We take pride in providing the best customer journey for our clients and candidates covering the following areas: Office, Engineering, Technical, Manufacturing.
Apr 19, 2024
Full time
Customer Support Advisor Full time, Permanent Kings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell Our client is a leading manufacturer who provide solutions to businesses across the UK and overseas. They are the leaders in product innovation, and design concepts through to completion. Working within an established sales and after service team you will play a key role in making sure that all parts enquiries are responded to in a timely fashion. You will provide quotations, chase orders and raise invoices whilst providing first class customer service, keeping the customer at the forefront of communication. The ideal candidate will have a strong customer service background within an office environment along with excellent telephone and communication skills. Working within a parts, service or aftersales environment is a distinct advantage but not essential. What's involved for the Customer Support Advisor Deal with incoming calls and email enquiries Check stock availability Log order details Organise collections and returns Provide quotations Upload invoices Raise credits Chase back orders General Ad hoc duties What you'll need Strong customer service background Excellent communication skills Parts or spares service background advantageous but not essential Detail orientated Confident manner Ability to prioritise workloads Competent user on Microsoft Office Benefits include Competitive salary Excellent office working environment Excellent company pension scheme up to 18% Healthcare scheme Life Insurance 25 days + 8 bank holidays Free parking Employee development programme This is a Full time, permanent Customer Support Advisor role, working Monday to Friday, 8:30am - 5pm. Should this Parts Advisor position be of interest then please feel free to apply within or contact one of our representatives at 3Sixty Resourcing Ltd. Applications from outside the UK will not be considered. 3Sixty Resourcing Ltd is an independent recruitment consultancy based in Peterborough supplying permanent and contract personnel across the UK. We have a wealth of experience operating in the permanent, temporary and contract industry. We take pride in providing the best customer journey for our clients and candidates covering the following areas: Office, Engineering, Technical, Manufacturing.
Company: Finning Power Rental LP (UK) Number of Openings: 1 Worker Type: Permanent Position Overview: We are delighted to advertise a brand new role as Technical Engineering Lead for Finning Power Rental. This exciting opportunity will provide technical leadership and expertise to the Finning Power Rental teams in the UK and Ireland. Ensuring the equipment and designs are technically fit for purpose and deliver the customer a cost-effective solution. Job Description: Job Functions: Work closely with sales, operations, and other engineering teams to develop a technical and commercially viable solution for the customer. Ensure the solution we propose is safe, reliable and fully compliant with current health, safety and quality regulations, legislation, and procedures within Finning. Develop an engineering solution to enable the integration of 3rd party supplied equipment into turnkey projects, liaising with suppliers where necessary to ensure compliance with health, safety and quality regulations, legislation, and procedures within Finning. Develop holistic maintenance plans for the rental equipment which balances safety, fleet reliability and total cost. Own the technical development plan for the engineering teams within Finning Power Rental. Working closely with the Learning and Development (L&D) to develop the necessary training and representing Finning Power Rental on the electrical safety committee. Ensure risk assessments and method statements are being carried out to acceptable standards. Represent Finning Power Rental at customer sites, leading the rental projects including the setup of the project, perform any diagnostics and necessary repairs to equipment. Provide leadership and guidance to the service and maintenance engineering teams whilst ensuring full compliance with health, safety, and environmental regulations. Maintain own product knowledge of Caterpillar equipment through the attendance of Caterpillar and Finning technical training and the use of other training mediums such as On-line learning. Maintains an up-to-date knowledge of new engine Technologies applicable to power rental. Benefits: In addition to 25 days holiday, an annual bonus, a competitive salary, life insurance, and up to 7% pension, you will benefit from: Private medical insurance Enhanced maternity and paternity packages Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Specific Skills Required: Engine/generator maintenance experience (required) Both mechanical and electrical engineering skills Full working knowledge of all engine systems and their integration into other equipment Competent in IT with CAD knowledge and a Basic understanding of CAN networks Strong communication skills with an ability to build positive relationships at all levels of the business. Project management skills to oversee projects from end to end. Strong advisory skills regarding technical-related issues and problem-solving. Conceptual and creative problem-solver with strong analytical skills Works on own initiative and well as part of a team Customer-focused and commercially aware of cost implications and revenue-generating opportunities. Can carry out required Engine Audit Evaluations, fully interpret results and problem-solve issues to a successful conclusion Flexible approach to 24/7 business. Knowledge: Industry knowledge from at least one of the following oil & gas, electric power, industrial, marine sectors or rental. Competent with all engine systems and engine integration into various machines. Fully understand all engine systems both Electrical and Mechanical Fully understand the Caterpillar requirements for various engine installations. Education & Experience: Degree in Engineering or Apprentice to HND level Working knowledge of engines and engine installations. Excellent knowledge of Health & Safety. Driver's license. 8 years plus experience in the Rental energy sector or a similar role. Experience in design, development and validation of components. Experience in presenting solutions in customer-facing meetings. Ability to undertake detailed on-site test work. Has achieved a 'competent' level of advanced skills for Level 3 Engineer as per the company's training and skills matrix. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Apr 19, 2024
Full time
Company: Finning Power Rental LP (UK) Number of Openings: 1 Worker Type: Permanent Position Overview: We are delighted to advertise a brand new role as Technical Engineering Lead for Finning Power Rental. This exciting opportunity will provide technical leadership and expertise to the Finning Power Rental teams in the UK and Ireland. Ensuring the equipment and designs are technically fit for purpose and deliver the customer a cost-effective solution. Job Description: Job Functions: Work closely with sales, operations, and other engineering teams to develop a technical and commercially viable solution for the customer. Ensure the solution we propose is safe, reliable and fully compliant with current health, safety and quality regulations, legislation, and procedures within Finning. Develop an engineering solution to enable the integration of 3rd party supplied equipment into turnkey projects, liaising with suppliers where necessary to ensure compliance with health, safety and quality regulations, legislation, and procedures within Finning. Develop holistic maintenance plans for the rental equipment which balances safety, fleet reliability and total cost. Own the technical development plan for the engineering teams within Finning Power Rental. Working closely with the Learning and Development (L&D) to develop the necessary training and representing Finning Power Rental on the electrical safety committee. Ensure risk assessments and method statements are being carried out to acceptable standards. Represent Finning Power Rental at customer sites, leading the rental projects including the setup of the project, perform any diagnostics and necessary repairs to equipment. Provide leadership and guidance to the service and maintenance engineering teams whilst ensuring full compliance with health, safety, and environmental regulations. Maintain own product knowledge of Caterpillar equipment through the attendance of Caterpillar and Finning technical training and the use of other training mediums such as On-line learning. Maintains an up-to-date knowledge of new engine Technologies applicable to power rental. Benefits: In addition to 25 days holiday, an annual bonus, a competitive salary, life insurance, and up to 7% pension, you will benefit from: Private medical insurance Enhanced maternity and paternity packages Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Specific Skills Required: Engine/generator maintenance experience (required) Both mechanical and electrical engineering skills Full working knowledge of all engine systems and their integration into other equipment Competent in IT with CAD knowledge and a Basic understanding of CAN networks Strong communication skills with an ability to build positive relationships at all levels of the business. Project management skills to oversee projects from end to end. Strong advisory skills regarding technical-related issues and problem-solving. Conceptual and creative problem-solver with strong analytical skills Works on own initiative and well as part of a team Customer-focused and commercially aware of cost implications and revenue-generating opportunities. Can carry out required Engine Audit Evaluations, fully interpret results and problem-solve issues to a successful conclusion Flexible approach to 24/7 business. Knowledge: Industry knowledge from at least one of the following oil & gas, electric power, industrial, marine sectors or rental. Competent with all engine systems and engine integration into various machines. Fully understand all engine systems both Electrical and Mechanical Fully understand the Caterpillar requirements for various engine installations. Education & Experience: Degree in Engineering or Apprentice to HND level Working knowledge of engines and engine installations. Excellent knowledge of Health & Safety. Driver's license. 8 years plus experience in the Rental energy sector or a similar role. Experience in design, development and validation of components. Experience in presenting solutions in customer-facing meetings. Ability to undertake detailed on-site test work. Has achieved a 'competent' level of advanced skills for Level 3 Engineer as per the company's training and skills matrix. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Sales Advisor 25,000 per annum, plus quarterly bonus, with a realistic OTE of 27,700 Hybrid/ Remote, with occasional travel to office in Littlehampton for training, meetings etc. Permanent - Monday to Friday, 37.5 hours per week, 08:45am - 17:15pm, with some flexibility available Would you like to work within a rewarding and motivating account management role, where you can make a difference to people's lives? We are currently supporting our client to grow their Internal Sales Department by 4 team members. Here you would be introducing new/ additional products to their loyal client base. Our client provides vital medical products that help their clients to lead normal lives. They have been established for approximately 40 years and started as a family run business, who have maintained their focus on providing the best customer service, as well as looking after their own employees. Benefits of working for our client are as follows: 25 days annual leave + statutory Bank Holidays 1 day's paid leave for volunteering each year Annual pay review Auto-enrolment into the company pension, with option to enrol in to the enhanced scheme Private medical scheme enrolment available following successful completion of probation Life insurance for 10 x salary from commencement Bespoke employee reward platform, offering discounts across major retailers and access to an online Wellbeing Centre! Ride to work scheme offering savings of up to 42% on the cost of a new bike and accessories Employee Assistance Programme, offering many services, including; GP consultation, Second Medical Opinion, Mental Health Support, Life event counselling, Get fit programme and many more The role: As an Internal Sales Advisor, you will be targeted on cross selling/ up selling medical products to the existing client base. They may already be on a regular prescription and you will have the opportunity to offer them new products that could benefit them and make their lives easier. On a daily basis you will be building relationships, providing product information and guiding them through product access, as well as updating the database and working alongside the customer service team. This role will contribute to top-line revenue growth, customer acquisition and retention levels, and profitability. Experience required: Most importantly you will possess excellent customer service skills Confident communicating over the telephone Computer literacy, with the ability to easily learn in house systems, as well as Microsoft office MUST be driven and motivated towards working to targets with a drive to succeed ALL customer service backgrounds will be considered - personality is key It would be advantageous to have: Previous customer service/ call centre/ telesales/ sales experience Educated to GCSE standard If you have worked with any medical companies before, it would be hugely beneficial If this role sounds of interest, please do get in touch right away (phone number removed), or apply on line, or both Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.
Apr 19, 2024
Full time
Sales Advisor 25,000 per annum, plus quarterly bonus, with a realistic OTE of 27,700 Hybrid/ Remote, with occasional travel to office in Littlehampton for training, meetings etc. Permanent - Monday to Friday, 37.5 hours per week, 08:45am - 17:15pm, with some flexibility available Would you like to work within a rewarding and motivating account management role, where you can make a difference to people's lives? We are currently supporting our client to grow their Internal Sales Department by 4 team members. Here you would be introducing new/ additional products to their loyal client base. Our client provides vital medical products that help their clients to lead normal lives. They have been established for approximately 40 years and started as a family run business, who have maintained their focus on providing the best customer service, as well as looking after their own employees. Benefits of working for our client are as follows: 25 days annual leave + statutory Bank Holidays 1 day's paid leave for volunteering each year Annual pay review Auto-enrolment into the company pension, with option to enrol in to the enhanced scheme Private medical scheme enrolment available following successful completion of probation Life insurance for 10 x salary from commencement Bespoke employee reward platform, offering discounts across major retailers and access to an online Wellbeing Centre! Ride to work scheme offering savings of up to 42% on the cost of a new bike and accessories Employee Assistance Programme, offering many services, including; GP consultation, Second Medical Opinion, Mental Health Support, Life event counselling, Get fit programme and many more The role: As an Internal Sales Advisor, you will be targeted on cross selling/ up selling medical products to the existing client base. They may already be on a regular prescription and you will have the opportunity to offer them new products that could benefit them and make their lives easier. On a daily basis you will be building relationships, providing product information and guiding them through product access, as well as updating the database and working alongside the customer service team. This role will contribute to top-line revenue growth, customer acquisition and retention levels, and profitability. Experience required: Most importantly you will possess excellent customer service skills Confident communicating over the telephone Computer literacy, with the ability to easily learn in house systems, as well as Microsoft office MUST be driven and motivated towards working to targets with a drive to succeed ALL customer service backgrounds will be considered - personality is key It would be advantageous to have: Previous customer service/ call centre/ telesales/ sales experience Educated to GCSE standard If you have worked with any medical companies before, it would be hugely beneficial If this role sounds of interest, please do get in touch right away (phone number removed), or apply on line, or both Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.
Are you a seasoned Salesforce Functional Consultant with a knack for solving complex business challenges? Do you thrive in client-facing roles, where your expertise and strategic guidance make a significant impact? If you're passionate about driving innovation and helping clients achieve their goals, we want to hear from you! Our client, a leading Salesforce consulting company, is seeking a talented and experienced Salesforce Functional Consultant to join their dynamic team. As a Salesforce Functional Consultant, you will play a pivotal role in delivering innovative solutions to their clients, leveraging your expertise to drive business success. In return, you'll benefit from: Competitive salary and benefits package, including health insurance, and more. Exciting opportunities for professional growth and career advancement. A supportive and collaborative work environment where your ideas and contributions are valued. Exposure to cutting-edge technologies and projects that push the boundaries of innovation. Don't miss this opportunity to join a team of passionate Salesforce professionals and make a difference for our client - Apply now! RESPONSIBILITIES Key Responsibilities for the Salesforce Functional Consultant:- Serve as a trusted advisor to clients, providing strategic guidance on Salesforce solutions and best practices.- Lead client engagements from discovery to implementation, ensuring the successful delivery of projects on time and within budget.- Collaborate with cross-functional teams to gather requirements, design solutions, and configure Salesforce to meet client needs.- Assist in pre-sales activities, including scoping, solutioning, and presenting proposals to prospective clients.- Leverage your expertise in Salesforce Sales, Service, Marketing, or Experience Cloud to deliver tailored solutions that drive business value.- Stay current with Salesforce platform updates and trends, incorporating new features and technologies into client solutions.- Utilise AI and GPT technologies to enhance client experiences and drive innovation (experience with AI + GPT beneficial). SKILLS As the Salesforce Functional Consultant you should have:- Extensive experience with Salesforce Sales, Service, Marketing, or Experience Cloud.- Strong communication and presentation skills, with the ability to effectively articulate technical concepts to non-technical stakeholders.- Experience in helping to win new business and expand existing client relationships.- Knowledge of AI and GPT technologies is beneficial. EXPERIENCE REQUIREMENTS Proven experience in a client-facing functional lead role, preferably within a consulting environment. QUALIFICATIONS At least three Salesforce certifications, with Sales, Service, Marketing, or Experience Cloud certifications being beneficial.
Apr 19, 2024
Full time
Are you a seasoned Salesforce Functional Consultant with a knack for solving complex business challenges? Do you thrive in client-facing roles, where your expertise and strategic guidance make a significant impact? If you're passionate about driving innovation and helping clients achieve their goals, we want to hear from you! Our client, a leading Salesforce consulting company, is seeking a talented and experienced Salesforce Functional Consultant to join their dynamic team. As a Salesforce Functional Consultant, you will play a pivotal role in delivering innovative solutions to their clients, leveraging your expertise to drive business success. In return, you'll benefit from: Competitive salary and benefits package, including health insurance, and more. Exciting opportunities for professional growth and career advancement. A supportive and collaborative work environment where your ideas and contributions are valued. Exposure to cutting-edge technologies and projects that push the boundaries of innovation. Don't miss this opportunity to join a team of passionate Salesforce professionals and make a difference for our client - Apply now! RESPONSIBILITIES Key Responsibilities for the Salesforce Functional Consultant:- Serve as a trusted advisor to clients, providing strategic guidance on Salesforce solutions and best practices.- Lead client engagements from discovery to implementation, ensuring the successful delivery of projects on time and within budget.- Collaborate with cross-functional teams to gather requirements, design solutions, and configure Salesforce to meet client needs.- Assist in pre-sales activities, including scoping, solutioning, and presenting proposals to prospective clients.- Leverage your expertise in Salesforce Sales, Service, Marketing, or Experience Cloud to deliver tailored solutions that drive business value.- Stay current with Salesforce platform updates and trends, incorporating new features and technologies into client solutions.- Utilise AI and GPT technologies to enhance client experiences and drive innovation (experience with AI + GPT beneficial). SKILLS As the Salesforce Functional Consultant you should have:- Extensive experience with Salesforce Sales, Service, Marketing, or Experience Cloud.- Strong communication and presentation skills, with the ability to effectively articulate technical concepts to non-technical stakeholders.- Experience in helping to win new business and expand existing client relationships.- Knowledge of AI and GPT technologies is beneficial. EXPERIENCE REQUIREMENTS Proven experience in a client-facing functional lead role, preferably within a consulting environment. QUALIFICATIONS At least three Salesforce certifications, with Sales, Service, Marketing, or Experience Cloud certifications being beneficial.
Personal Lines Insurance Advisor Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Knowledge of Personal Lines Insurance covering either Motor and or Household risks Insurance experience of handling new enquiries, renewals and mid-term adjustments Good knowledge of the Personal Lines Market place Ability to identify the best policy to meet clients' needs Ability to take responsibility for own performance Strong verbal and written communication
Apr 19, 2024
Full time
Personal Lines Insurance Advisor Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Knowledge of Personal Lines Insurance covering either Motor and or Household risks Insurance experience of handling new enquiries, renewals and mid-term adjustments Good knowledge of the Personal Lines Market place Ability to identify the best policy to meet clients' needs Ability to take responsibility for own performance Strong verbal and written communication
Job title: Operations Director Salary: £60,000 - £80,000 - dependant on experience Location: London - Hybrid working an option. Purpose of role: Established insurance brokerage primarily looking for someone with the ability to plan and deliver operational projects within the company, in addition to overseeing and maintaining current systems and processes. The role of the Operations Director is to create and implement improvements to all processes across the business, to integrate their CRM system (Salesforce) with other software solutions and to improve automations and compliance process throughout the business. The candidate needs to be passionate about technology and obsessed with organisation. Key responsibilities: Manage current software platform with external software house. Become proficient in Salesforce environment to be able to resolve internal issues and deliver new projects. Carry out constant upgrades and improvements of Salesforce platform. Ability to plan and deliver projects. E.g. spec, research, and implement integrated CTI phone system. Upgrade to cloud based and Salesforce integrated document management system. Lead contact with 3rd party compliance company. Oversee compliance processes and ongoing activities. Oversee and improve internal workflow processes. Identify and implement new processes across the business. Skills: You will need to have an excellent work ethic with an ability to plan and deliver projects. A lot of the planning stages will be collaborative with senior management but during the implementation stages. Required to be very self-motivated and can deliver work yourself. Ability to identify where processes are needed and the capability to plan and deliver them. Essential Very Strong IT proficiency/ technical ability. Able to learn new software platforms. (You will be the 'go to' salesforce/software platform advisor in house.) All software related developer work will be carried out by a 3rd party software house, so you do not need to have direct developer experience. However, your strong understanding of the fundamental role that processes have within a business is critical. Preferred Salesforce experience would be ideal but not essential. If you have the relevant experience or know someone that does please contact us now on or email us at
Apr 19, 2024
Full time
Job title: Operations Director Salary: £60,000 - £80,000 - dependant on experience Location: London - Hybrid working an option. Purpose of role: Established insurance brokerage primarily looking for someone with the ability to plan and deliver operational projects within the company, in addition to overseeing and maintaining current systems and processes. The role of the Operations Director is to create and implement improvements to all processes across the business, to integrate their CRM system (Salesforce) with other software solutions and to improve automations and compliance process throughout the business. The candidate needs to be passionate about technology and obsessed with organisation. Key responsibilities: Manage current software platform with external software house. Become proficient in Salesforce environment to be able to resolve internal issues and deliver new projects. Carry out constant upgrades and improvements of Salesforce platform. Ability to plan and deliver projects. E.g. spec, research, and implement integrated CTI phone system. Upgrade to cloud based and Salesforce integrated document management system. Lead contact with 3rd party compliance company. Oversee compliance processes and ongoing activities. Oversee and improve internal workflow processes. Identify and implement new processes across the business. Skills: You will need to have an excellent work ethic with an ability to plan and deliver projects. A lot of the planning stages will be collaborative with senior management but during the implementation stages. Required to be very self-motivated and can deliver work yourself. Ability to identify where processes are needed and the capability to plan and deliver them. Essential Very Strong IT proficiency/ technical ability. Able to learn new software platforms. (You will be the 'go to' salesforce/software platform advisor in house.) All software related developer work will be carried out by a 3rd party software house, so you do not need to have direct developer experience. However, your strong understanding of the fundamental role that processes have within a business is critical. Preferred Salesforce experience would be ideal but not essential. If you have the relevant experience or know someone that does please contact us now on or email us at
Head of IT Data Solutions page is loaded Head of IT Data Solutions Apply locations London time type Full time posted on Posted 3 Days Ago job requisition id R-5987 Head of IT Data Solutions About the role Here at DS Smith, we are looking for a highly skilled and experienced Head of IT Data Solutions to join within our Packaging Division. DS Smith is a leading provider of sustainable packaging solutions, paper products and recycling services worldwide. Today, we operate in over 30 countries, employing over 29,000 people and our ambition is to continue growing strongly as we have done over the last decade and be the global leader in sustainable packaging solutions. Our packaging division is the largest division by size within DS Smith with a turnover of c £6bn. Data is a critical foundational enabler of our strategic agenda, both in terms of providing trusted, accessible information to run our business but also to enable a number of strategic transformation programmes across Customer Experience, Supply Chain Optimisation, Product Design Digitalisation, and Manufacturing Operations, as well as leverage emerging AI capabilities to augment existing capabilities and enable future data-enabled products and services for our customers. The Head of IT Data Solutions will play a leading role in defining the integrated data & analytics strategy and roadmap for the Packaging division. It will leverage our enterprise "Data Factory" capability in AWS and Power BI as well as manage a variety of existing data solutions (Azure, Netezza, Cognos, etc) and their transition to the data factory to empower democratisation of information across our business and our customers. The role will also have E2E accountability for design, delivery and support of existing and new Packaging divisional data & analytics products (including sales forecasting) and be the custodian of Packaging data architecture and data product intellectual property as well as managing relevant external partners. Key accountabilities would include: Lead the Packaging Divisional IT Data Solutions team. End-to-end accountability for the portfolio of divisional IT master data, data integration & data analytics solutions for Packaging. Develop and maintain the strategic integrated technology roadmap for Packaging divisional data & analytics solutions across Packaging. Lead the development of Packaging divisional data product solution designs. Custodian of Packaging divisional data architecture & data product intellectual property. Manage relationships with relevant external partners as well as internal teams. Manage the IT delivery and support of Packaging divisional data products. Work with business stakeholders, IT Business Partners, Procurement, Finance & Legal teams to ensure external technology vendors & partner relationships are successful and Statements of Work & SLAs are aligned with DS Smith business requirements & standards. Manage IT budgets & multi-year strategic plans for Packaging divisional data & analytics solutions. Support business case development & stage gate success criteria for new IT data analytics products. Support the Head of Packaging IT Divisional Capabilities to develop and manage the overall integrated strategic technology roadmap for Packaging at the divisional level. Develop & maintain external networks, keep up-to-date with relevant technology trends & DS Smith technology strategy and act as a trusted advisor to key business stakeholders. About you Expertise in data modelling within Dimensional Modelling, using ERwin and/or other industry leading data modelling tools. Hands-on experience in leading the design, build and implementation of E2E data solutions in large, multi-national organisations, taking advantage of modern technologies, architectures and methods to process large volumes of data from disparate sources, including manufacturing/ IoT. AWS Certified Data Analytics or equivalent Strong experience developing data solutions using AWS Data services and Power BI including S3, Glue, Data Pipeline, EMR, RedShift, Athena, RDS, Kinesis, Lambda and other related services. Knowledge of Azure Data Services, Netezza, and Cognos an advantage. Demonstrable knowledge & experience of developing an Information Architecture framework to support the governance of data usage, definitions, controls and exploitation, and have actively participated in the architecture reviews. Experience with 3rd party vendor and partner management. Experience of agile and waterfall methodologies and dealing with ambiguity. Bachelor's or master's degree in computer science, information systems, statistics, or equivalent work experience. Benefits Competitive salary Company bonus Pension scheme Private Medical Insurance Company Car / Allowance 25 days holiday plus bank holidays Electric Car Scheme / Annual Cycle to Work Scheme About Us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and paper making operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of 'Redefining Packaging for a Changing World' and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society - replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke box-to-box in 14 days model, design capabilities and innovation strategy sits at the heart of this response. Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.
Apr 19, 2024
Full time
Head of IT Data Solutions page is loaded Head of IT Data Solutions Apply locations London time type Full time posted on Posted 3 Days Ago job requisition id R-5987 Head of IT Data Solutions About the role Here at DS Smith, we are looking for a highly skilled and experienced Head of IT Data Solutions to join within our Packaging Division. DS Smith is a leading provider of sustainable packaging solutions, paper products and recycling services worldwide. Today, we operate in over 30 countries, employing over 29,000 people and our ambition is to continue growing strongly as we have done over the last decade and be the global leader in sustainable packaging solutions. Our packaging division is the largest division by size within DS Smith with a turnover of c £6bn. Data is a critical foundational enabler of our strategic agenda, both in terms of providing trusted, accessible information to run our business but also to enable a number of strategic transformation programmes across Customer Experience, Supply Chain Optimisation, Product Design Digitalisation, and Manufacturing Operations, as well as leverage emerging AI capabilities to augment existing capabilities and enable future data-enabled products and services for our customers. The Head of IT Data Solutions will play a leading role in defining the integrated data & analytics strategy and roadmap for the Packaging division. It will leverage our enterprise "Data Factory" capability in AWS and Power BI as well as manage a variety of existing data solutions (Azure, Netezza, Cognos, etc) and their transition to the data factory to empower democratisation of information across our business and our customers. The role will also have E2E accountability for design, delivery and support of existing and new Packaging divisional data & analytics products (including sales forecasting) and be the custodian of Packaging data architecture and data product intellectual property as well as managing relevant external partners. Key accountabilities would include: Lead the Packaging Divisional IT Data Solutions team. End-to-end accountability for the portfolio of divisional IT master data, data integration & data analytics solutions for Packaging. Develop and maintain the strategic integrated technology roadmap for Packaging divisional data & analytics solutions across Packaging. Lead the development of Packaging divisional data product solution designs. Custodian of Packaging divisional data architecture & data product intellectual property. Manage relationships with relevant external partners as well as internal teams. Manage the IT delivery and support of Packaging divisional data products. Work with business stakeholders, IT Business Partners, Procurement, Finance & Legal teams to ensure external technology vendors & partner relationships are successful and Statements of Work & SLAs are aligned with DS Smith business requirements & standards. Manage IT budgets & multi-year strategic plans for Packaging divisional data & analytics solutions. Support business case development & stage gate success criteria for new IT data analytics products. Support the Head of Packaging IT Divisional Capabilities to develop and manage the overall integrated strategic technology roadmap for Packaging at the divisional level. Develop & maintain external networks, keep up-to-date with relevant technology trends & DS Smith technology strategy and act as a trusted advisor to key business stakeholders. About you Expertise in data modelling within Dimensional Modelling, using ERwin and/or other industry leading data modelling tools. Hands-on experience in leading the design, build and implementation of E2E data solutions in large, multi-national organisations, taking advantage of modern technologies, architectures and methods to process large volumes of data from disparate sources, including manufacturing/ IoT. AWS Certified Data Analytics or equivalent Strong experience developing data solutions using AWS Data services and Power BI including S3, Glue, Data Pipeline, EMR, RedShift, Athena, RDS, Kinesis, Lambda and other related services. Knowledge of Azure Data Services, Netezza, and Cognos an advantage. Demonstrable knowledge & experience of developing an Information Architecture framework to support the governance of data usage, definitions, controls and exploitation, and have actively participated in the architecture reviews. Experience with 3rd party vendor and partner management. Experience of agile and waterfall methodologies and dealing with ambiguity. Bachelor's or master's degree in computer science, information systems, statistics, or equivalent work experience. Benefits Competitive salary Company bonus Pension scheme Private Medical Insurance Company Car / Allowance 25 days holiday plus bank holidays Electric Car Scheme / Annual Cycle to Work Scheme About Us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and paper making operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of 'Redefining Packaging for a Changing World' and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society - replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke box-to-box in 14 days model, design capabilities and innovation strategy sits at the heart of this response. Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.
Sales Advisor 25,000 per annum, plus quarterly bonus, with a realistic OTE of 27,700 Hybrid/ Remote, with occasional travel to office in Littlehampton for training, meetings etc. Permanent - Monday to Friday, 37.5 hours per week, 08:45am - 17:15pm, with some flexibility available Opportunity to develop or kick start your sales career Full training given Would you like to work within a rewarding and motivating account management role, where you can make a difference to people's lives? We are currently supporting our client to grow their Internal Sales Department by 4 team members. Here you would be introducing new/ additional products to their loyal client base. Our client provides vital medical products that help their clients to lead normal lives. They have been established for approximately 40 years and started as a family run business, who have maintained their focus on providing the best customer service, as well as looking after their own employees. Benefits of working for our client are as follows: 25 days annual leave + statutory Bank Holidays 1 day's paid leave for volunteering each year Annual pay review Auto-enrolment into the company pension, with option to enrol in to the enhanced scheme Private medical scheme enrolment available following successful completion of probation Life insurance for 10 x salary from commencement Bespoke employee reward platform, offering discounts across major retailers and access to an online Wellbeing Centre! Ride to work scheme offering savings of up to 42% on the cost of a new bike and accessories Employee Assistance Programme, offering many services, including; GP consultation, Second Medical Opinion, Mental Health Support, Life event counselling, Get fit programme and many more The role: As an Internal Sales Advisor, you will be targeted on cross selling/ up selling medical products to the existing client base. They may already be on a regular prescription and you will have the opportunity to offer them new products that could benefit them and make their lives easier. On a daily basis you will be building relationships, providing product information and guiding them through product access, as well as updating the database and working alongside the customer service team. This role will contribute to top-line revenue growth, customer acquisition and retention levels, and profitability. Experience required: Most importantly you will possess excellent customer service skills Confident communicating over the telephone Computer literacy, with the ability to easily learn in house systems, as well as Microsoft office MUST be driven and motivated towards working to targets with a drive to succeed ALL customer service backgrounds will be considered - personality is key It would be advantageous to have: Previous customer service/ call centre/ telesales/ sales experience Educated to GCSE standard If you have worked with any medical companies before, it would be hugely beneficial If this role sounds of interest, please do get in touch right away (phone number removed), or apply on line, or both Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.
Apr 19, 2024
Full time
Sales Advisor 25,000 per annum, plus quarterly bonus, with a realistic OTE of 27,700 Hybrid/ Remote, with occasional travel to office in Littlehampton for training, meetings etc. Permanent - Monday to Friday, 37.5 hours per week, 08:45am - 17:15pm, with some flexibility available Opportunity to develop or kick start your sales career Full training given Would you like to work within a rewarding and motivating account management role, where you can make a difference to people's lives? We are currently supporting our client to grow their Internal Sales Department by 4 team members. Here you would be introducing new/ additional products to their loyal client base. Our client provides vital medical products that help their clients to lead normal lives. They have been established for approximately 40 years and started as a family run business, who have maintained their focus on providing the best customer service, as well as looking after their own employees. Benefits of working for our client are as follows: 25 days annual leave + statutory Bank Holidays 1 day's paid leave for volunteering each year Annual pay review Auto-enrolment into the company pension, with option to enrol in to the enhanced scheme Private medical scheme enrolment available following successful completion of probation Life insurance for 10 x salary from commencement Bespoke employee reward platform, offering discounts across major retailers and access to an online Wellbeing Centre! Ride to work scheme offering savings of up to 42% on the cost of a new bike and accessories Employee Assistance Programme, offering many services, including; GP consultation, Second Medical Opinion, Mental Health Support, Life event counselling, Get fit programme and many more The role: As an Internal Sales Advisor, you will be targeted on cross selling/ up selling medical products to the existing client base. They may already be on a regular prescription and you will have the opportunity to offer them new products that could benefit them and make their lives easier. On a daily basis you will be building relationships, providing product information and guiding them through product access, as well as updating the database and working alongside the customer service team. This role will contribute to top-line revenue growth, customer acquisition and retention levels, and profitability. Experience required: Most importantly you will possess excellent customer service skills Confident communicating over the telephone Computer literacy, with the ability to easily learn in house systems, as well as Microsoft office MUST be driven and motivated towards working to targets with a drive to succeed ALL customer service backgrounds will be considered - personality is key It would be advantageous to have: Previous customer service/ call centre/ telesales/ sales experience Educated to GCSE standard If you have worked with any medical companies before, it would be hugely beneficial If this role sounds of interest, please do get in touch right away (phone number removed), or apply on line, or both Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.
Micheldever Tyres Services is looking for a proactive and dynamic Customer Services Advisor to work as part of a customer support team. The successful candidate will understand the customers journey and look to improve customer service to contribute towards being a Centre of Excellence. As part of this proactive and fast-paced team delivering CX, you will support the field sales teams on stock availability, delivery schedules, promotional campaigns and other key operational issues. Position : Customer Services Advisor Location : Exeter Package : Salary £27,500 + bonus Benefits include Staff Discount, Retails Vouchers, Life Insurance, Pension (see full list below) Hybrid Split : Alternate weeks working 8am - 4pm in office and 9.30am -5.30pm from home The Role: Supporting National Account Fleet & VMA (vehicle main agent) customer enquiries and work closely with a number of internal stakeholders. Delivering excellence in customer service (CX) representing the Micheldever brands Provide support to help increase customer sales and account loyalty to Micheldever. About You: You will have previous customer service experience gained from either a customer facing role or a call centre. You will need to be a well organised multi-tasker with a high attention to detail with the flexibility to meet the constantly changing requirements of the customer Benefits : Employee discount, Retail vouchers, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday option, Flu Jab, Employee Assistant Program, Long Service Recognition, Enhance Maternity and Paternity payments, Cycle to Work, Charity Match A full job description is available upon request
Apr 19, 2024
Full time
Micheldever Tyres Services is looking for a proactive and dynamic Customer Services Advisor to work as part of a customer support team. The successful candidate will understand the customers journey and look to improve customer service to contribute towards being a Centre of Excellence. As part of this proactive and fast-paced team delivering CX, you will support the field sales teams on stock availability, delivery schedules, promotional campaigns and other key operational issues. Position : Customer Services Advisor Location : Exeter Package : Salary £27,500 + bonus Benefits include Staff Discount, Retails Vouchers, Life Insurance, Pension (see full list below) Hybrid Split : Alternate weeks working 8am - 4pm in office and 9.30am -5.30pm from home The Role: Supporting National Account Fleet & VMA (vehicle main agent) customer enquiries and work closely with a number of internal stakeholders. Delivering excellence in customer service (CX) representing the Micheldever brands Provide support to help increase customer sales and account loyalty to Micheldever. About You: You will have previous customer service experience gained from either a customer facing role or a call centre. You will need to be a well organised multi-tasker with a high attention to detail with the flexibility to meet the constantly changing requirements of the customer Benefits : Employee discount, Retail vouchers, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday option, Flu Jab, Employee Assistant Program, Long Service Recognition, Enhance Maternity and Paternity payments, Cycle to Work, Charity Match A full job description is available upon request
We are seeking a Senior Consultant to join our team in London. This role is aimed at people who have some experience in financial modelling and are looking to work in a dynamic and world-class financial modelling team for the next stage of their career. Upon joining, you will begin our bespoke programme of expert training, including a range of formal and informal methods and new project roles, designed to equip you with the experience and skills to progress within the analytical team. Job Characteristics Model Audit : After completing an accelerated training course, independently applying our bespoke model audit process to complete the detailed analysis required to provide assurances on a model audit. Our model audit process is akin to building a bespoke shadow model, rather than completing tedious cell-by-cell checks and allows you to gain a significant amount of exposure to a large number of sectors and geographies in a short space of time. Model Development : Leading the day-to-day modelling of model development assignments. All aspects of financial modelling may be required. Financial Advisory : Supporting the financial advisory team in their transaction work, including assisting with model development, funding competitions and liaising with clients regarding key financial issues. Project managing smaller projects, providing support and coaching to junior staff. Building and managing customer relationships, with an option to join our modelling sales team, creating pitches to clients to win work. Experience, knowledge and skills 2 - 4 years' experience building and primarily working with cashflow models. Effective communicator who can explain ideas and concepts both verbally and in writing. Confident with client contact. Internal teamwork is essential. Candidates must be happy to work in a co-operative and flexible environment. Self-motivated and confident in working independently. Experience in project finance and infrastructure modelling. Experience in model audit processes. Familiarity with programming languages (particularly VBA or C#). Business level non-English languages (particularly French or Spanish). Personal attributes This is a varied and attractive role for someone who: has a strong drive to develop their financial modelling knowledge and expertise. is flexible, co-operative, and enjoys working collaboratively within a small team. is approachable, friendly and supportive. has excellent attention to detail. is commercially focused with a drive for performance and results. What we offer At Operis, we put our people first and offer a comprehensive compensation package, including hybrid working as standard and a minimum of 28 days' holiday per year with the option to buy/sell holiday, to allow for a better work/life balance. Background Whether it's the train that gets you to work, the hospital where you're taken care of when you're unwell or the internet connection that services your home, infrastructure impacts each of us every day and is the backbone of our communities and economy. Building infrastructure requires long term commitment, billions of pounds and the combined skills and expertise of hundreds of people. Operis is proud of its contribution to this eco-system and the part we play in developing and shaping the cities and countries in which we live. As a leading advisor in project finance, renowned for its expertise in financial modelling, we work globally across all infrastructure and energy sectors, including digital infrastructure and renewables, supporting new projects and refinancings. Since 2021 Operis has been a certified Great Place to Work and was recognised as one of the UK's Best Workplaces in Financial Services & Insurance 2023 as well as one of the UK's Best Workplaces for Women 2022. Operis was founded in 1990 and now comprises some 65 individuals across two locations. Our team is made up of friendly, talented people who enjoy working together and ensure that, no matter your position within the company, everyone is approachable and available to help. We are dedicated to attracting, retaining and developing open-minded, enthusiastic and driven leaders to build a diverse and talented team.
Apr 19, 2024
Full time
We are seeking a Senior Consultant to join our team in London. This role is aimed at people who have some experience in financial modelling and are looking to work in a dynamic and world-class financial modelling team for the next stage of their career. Upon joining, you will begin our bespoke programme of expert training, including a range of formal and informal methods and new project roles, designed to equip you with the experience and skills to progress within the analytical team. Job Characteristics Model Audit : After completing an accelerated training course, independently applying our bespoke model audit process to complete the detailed analysis required to provide assurances on a model audit. Our model audit process is akin to building a bespoke shadow model, rather than completing tedious cell-by-cell checks and allows you to gain a significant amount of exposure to a large number of sectors and geographies in a short space of time. Model Development : Leading the day-to-day modelling of model development assignments. All aspects of financial modelling may be required. Financial Advisory : Supporting the financial advisory team in their transaction work, including assisting with model development, funding competitions and liaising with clients regarding key financial issues. Project managing smaller projects, providing support and coaching to junior staff. Building and managing customer relationships, with an option to join our modelling sales team, creating pitches to clients to win work. Experience, knowledge and skills 2 - 4 years' experience building and primarily working with cashflow models. Effective communicator who can explain ideas and concepts both verbally and in writing. Confident with client contact. Internal teamwork is essential. Candidates must be happy to work in a co-operative and flexible environment. Self-motivated and confident in working independently. Experience in project finance and infrastructure modelling. Experience in model audit processes. Familiarity with programming languages (particularly VBA or C#). Business level non-English languages (particularly French or Spanish). Personal attributes This is a varied and attractive role for someone who: has a strong drive to develop their financial modelling knowledge and expertise. is flexible, co-operative, and enjoys working collaboratively within a small team. is approachable, friendly and supportive. has excellent attention to detail. is commercially focused with a drive for performance and results. What we offer At Operis, we put our people first and offer a comprehensive compensation package, including hybrid working as standard and a minimum of 28 days' holiday per year with the option to buy/sell holiday, to allow for a better work/life balance. Background Whether it's the train that gets you to work, the hospital where you're taken care of when you're unwell or the internet connection that services your home, infrastructure impacts each of us every day and is the backbone of our communities and economy. Building infrastructure requires long term commitment, billions of pounds and the combined skills and expertise of hundreds of people. Operis is proud of its contribution to this eco-system and the part we play in developing and shaping the cities and countries in which we live. As a leading advisor in project finance, renowned for its expertise in financial modelling, we work globally across all infrastructure and energy sectors, including digital infrastructure and renewables, supporting new projects and refinancings. Since 2021 Operis has been a certified Great Place to Work and was recognised as one of the UK's Best Workplaces in Financial Services & Insurance 2023 as well as one of the UK's Best Workplaces for Women 2022. Operis was founded in 1990 and now comprises some 65 individuals across two locations. Our team is made up of friendly, talented people who enjoy working together and ensure that, no matter your position within the company, everyone is approachable and available to help. We are dedicated to attracting, retaining and developing open-minded, enthusiastic and driven leaders to build a diverse and talented team.
We have an exciting opportunity for an experienced Customer Service Advisor to join our client in Poole , they are the leading suppliers within their industry and due to year on year growth are looking for someone to join their busy and expanding team. This is a small business that can offer excellent career, you will be working closely with the sales team who offer a fun environment. This is a permanent role working Monday to Friday, salary is 24-26,000pa. The main duties for the Customer Service Advisor with include: Taking incoming calls and direction to the relevant person/ team or assisting with their queries Responding to customer enquiries via telephone or email Building and maintaining relationships with customers and clients, new and existing General administration Quoting/ Estimating on behalf of customers Building and maintaining relationships with customers and clients, new and existing After sales management Benefits for the successful Customer Service Advisor: Free car park Private medical insurance Staff and family discounts Cycle to work scheme To be considered for this position as a Customer Service Advisor you will need: Experience working within an office Strong administration skills and experience using Microsoft Suite. Proven customer service skills Own transport ideally due to location If you have the above experience and skills please apply with your CV today and Yasmin will call you to discuss your CV.
Apr 19, 2024
Full time
We have an exciting opportunity for an experienced Customer Service Advisor to join our client in Poole , they are the leading suppliers within their industry and due to year on year growth are looking for someone to join their busy and expanding team. This is a small business that can offer excellent career, you will be working closely with the sales team who offer a fun environment. This is a permanent role working Monday to Friday, salary is 24-26,000pa. The main duties for the Customer Service Advisor with include: Taking incoming calls and direction to the relevant person/ team or assisting with their queries Responding to customer enquiries via telephone or email Building and maintaining relationships with customers and clients, new and existing General administration Quoting/ Estimating on behalf of customers Building and maintaining relationships with customers and clients, new and existing After sales management Benefits for the successful Customer Service Advisor: Free car park Private medical insurance Staff and family discounts Cycle to work scheme To be considered for this position as a Customer Service Advisor you will need: Experience working within an office Strong administration skills and experience using Microsoft Suite. Proven customer service skills Own transport ideally due to location If you have the above experience and skills please apply with your CV today and Yasmin will call you to discuss your CV.
Title: Commercial SME Insurance AdviserLocation: PooleSalary: Negotiable + Benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. The role of the Adviser is an important sales and advisory position and your role will primarily involve selling/offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within a specific company division. As the Adviser you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company's client base and assist with achievement of the company's new business targets. Success in the role will primarily be judged on your achievement of indicators along with adherence to company policies and procedures. As an Adviser you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives. Assisted by the Claims team to deliver a high level, quality customer experience you will ultimately be the part of the front line in terms of achieving customer expectation and managing the client relationship throughout the policy year. The day to day: Deal with nominated new & existing business insurance enquiries in a proactive manner Administration of clients insurance requirements on a daily basis in relation to renewals, midterm adjustments and new business enquiries, obtaining quotations and accounting procedures Review the demands and needs of assigned customers and advise on the most appropriate insurances to meet their demands and needs. Produce high quality Broking submission reports and broke risks to the Insurance market demonstrating effective negotiation skills. Ensure high quality client documentation is produced and provide to clients. Liaise with insurers and other third parties regarding client's insurance needs building effective business relationships. Provide technical support to colleagues on request. Maintain effective working relationships with colleagues assisting in achievement of overall company objectives Adhere to FCA regulations and requirements. What's on offer: Comparable and comprehensive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 1+ year general insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies Good customer service and negotiation skills Effective planning, administration and organisational skills Ability to work calmly under pressure Excellent oral and written communication skills with the ability to professionally represent the Company Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues. Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence
Apr 19, 2024
Full time
Title: Commercial SME Insurance AdviserLocation: PooleSalary: Negotiable + Benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. The role of the Adviser is an important sales and advisory position and your role will primarily involve selling/offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within a specific company division. As the Adviser you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company's client base and assist with achievement of the company's new business targets. Success in the role will primarily be judged on your achievement of indicators along with adherence to company policies and procedures. As an Adviser you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives. Assisted by the Claims team to deliver a high level, quality customer experience you will ultimately be the part of the front line in terms of achieving customer expectation and managing the client relationship throughout the policy year. The day to day: Deal with nominated new & existing business insurance enquiries in a proactive manner Administration of clients insurance requirements on a daily basis in relation to renewals, midterm adjustments and new business enquiries, obtaining quotations and accounting procedures Review the demands and needs of assigned customers and advise on the most appropriate insurances to meet their demands and needs. Produce high quality Broking submission reports and broke risks to the Insurance market demonstrating effective negotiation skills. Ensure high quality client documentation is produced and provide to clients. Liaise with insurers and other third parties regarding client's insurance needs building effective business relationships. Provide technical support to colleagues on request. Maintain effective working relationships with colleagues assisting in achievement of overall company objectives Adhere to FCA regulations and requirements. What's on offer: Comparable and comprehensive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 1+ year general insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies Good customer service and negotiation skills Effective planning, administration and organisational skills Ability to work calmly under pressure Excellent oral and written communication skills with the ability to professionally represent the Company Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues. Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence
Personal Lines Insurance Adviser Location: Bridgewater (On-site) Salary: Negotiable + Benefits We've been looking after our client's personal insurance needs for over 30 years across the South West from our 10+ branches. We invest heavily in training and development of our team and as such can provide you with a career path rather than just another job. The day to day: Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer. Meet and exceed personal sales and/or other relevant targets, contributing towards the team's overall service and sales objectives/KPI's. Carry out a range of administrative duties ensuring prompt and accurate completion of all administration requirements within Company standards. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: An environment focused on putting the client first with full support for professional qualifications and career development. A negotiable basic salary + bonus and all the normal benefits (Pension, Holidays etc.) Your experience: Ideally you'll have a solid grounding in looking after Personal Insurance clients covering Home, Motor, Travel requirements - alternatively a background in banking or financial services Working knowledge of insurance broking platforms (we're on Acturis) A well-rounded skill set which includes strong Communication, Negotiation, Sales and stakeholder management skills coupled with an eye for detail around paperwork Experience within the insurance market from either the broking or insurer side
Apr 18, 2024
Full time
Personal Lines Insurance Adviser Location: Bridgewater (On-site) Salary: Negotiable + Benefits We've been looking after our client's personal insurance needs for over 30 years across the South West from our 10+ branches. We invest heavily in training and development of our team and as such can provide you with a career path rather than just another job. The day to day: Provide an excellent customer experience ensuring that everyone is treated in a warm, friendly and respectful manner that shows interest in their genuine needs and leaves them feeling valued as a customer. Meet and exceed personal sales and/or other relevant targets, contributing towards the team's overall service and sales objectives/KPI's. Carry out a range of administrative duties ensuring prompt and accurate completion of all administration requirements within Company standards. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: An environment focused on putting the client first with full support for professional qualifications and career development. A negotiable basic salary + bonus and all the normal benefits (Pension, Holidays etc.) Your experience: Ideally you'll have a solid grounding in looking after Personal Insurance clients covering Home, Motor, Travel requirements - alternatively a background in banking or financial services Working knowledge of insurance broking platforms (we're on Acturis) A well-rounded skill set which includes strong Communication, Negotiation, Sales and stakeholder management skills coupled with an eye for detail around paperwork Experience within the insurance market from either the broking or insurer side
The Global Specialty practice is a newly formed team whose purpose is to create innovative solutions for our clients, expand the ICT client propositions and drive a joined-up approach to client relationship management and delivery of high-value consulting projects. The successful candidate will be supporting the Global Specialty team around three main areas: Working with GS management team to progress ongoing initiatives which will include technology-led projects, innovation & market reviews, analytical consulting projects, proposition development and production of thought-leadership/marketing material Working alongside directors and managing directors on specific sales opportunities Delivery of selected client-facing projects, working alongside our Reserving, Capital, and Pricing and Underwriting consultants As a Global Specialty Senior Consultant you will work beside some of the industry's top thought leaders facilitating and implementing project solutions to challenges faced by the world's leading insurers. Main Responsibilities will be as follows: Clients To build a market profile as a representative and advocate of Global Specialty consulting services and software tools Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects Actively seek to be involved in a variety of work to ensure a broad skill set (technical, management and client) is maintained and developed Interface with colleagues from different practices and regions on assignments that reflect the client's broader business issues Demonstrate commitment to WTW's professional standards in managing analyses and in communications with clients Thought leadership To develop new relevant propositions or to enhance current propositions for Global Specialty clients, leveraging WTW's toolset and broader intellectual property and resources Lead or contribute to the development of the company's intellectual capital including plans for taking this to market Have a desire to establish and enhance a public reputation in a chosen specialism through the production of articles and presentations Financial and business development Develop and present proposals to potential clients, demonstrating the economic value of Global Specialty's offerings Use contacts within current network to obtain introductions to new contacts; work to develop supporters for company's products and services Meet goals for billable hours and intellectual capital development People Build relationships internally and collaborate effectively on cross-functional teams Serve as a manager and mentor to more junior associates training them on the specificities of Global Specialty insurance markets, including processes, systems and market operations The Requirements Significant general insurance experience, preferably in the London Market, Bermuda or US Excess and Surplus lines Experience in delivering consulting or strategy type projects to either internal or external clients Ideally, some experience in developing new propositions or supporting the development of new propositions Excellent problem-solving skills with an ability to be adaptive and resourceful when presented with challenges Strong client relationship management expertise, including with senior stakeholders Experience of selling consulting projects Quick learner, who is pro-active and has a strong appetite to be involved in new and challenging topics and can demonstrate entrepreneurial and self-start abilities Strong analytical and numerical skills Very strong organisational and time management skills and an ability to coordinate different streams of activity across multiple stakeholders Effective communication skills (both written and verbal) Demonstrate commitment to WTW's professional standards in project planning and communications with clients A resilient individual who is comfortable working in a fast paced, challenging yet exciting environment Ability and willingness to be in the office at least 3 days per week Ability to travel on an as needed basis, domestically and internationally Equal Opportunity Employer At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Irrespective of which office you join, you will be part of the wider WTW community. Our inclusion networks include Gender Equity, LGBT+, Multicultural, Workability and Young Professionals and our Corporate Social Responsibility group champions social and charitable activities in our local communities. These groups are at the heart of how we engage and inspire colleagues in our offices. At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of at home and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
Apr 18, 2024
Full time
The Global Specialty practice is a newly formed team whose purpose is to create innovative solutions for our clients, expand the ICT client propositions and drive a joined-up approach to client relationship management and delivery of high-value consulting projects. The successful candidate will be supporting the Global Specialty team around three main areas: Working with GS management team to progress ongoing initiatives which will include technology-led projects, innovation & market reviews, analytical consulting projects, proposition development and production of thought-leadership/marketing material Working alongside directors and managing directors on specific sales opportunities Delivery of selected client-facing projects, working alongside our Reserving, Capital, and Pricing and Underwriting consultants As a Global Specialty Senior Consultant you will work beside some of the industry's top thought leaders facilitating and implementing project solutions to challenges faced by the world's leading insurers. Main Responsibilities will be as follows: Clients To build a market profile as a representative and advocate of Global Specialty consulting services and software tools Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects Actively seek to be involved in a variety of work to ensure a broad skill set (technical, management and client) is maintained and developed Interface with colleagues from different practices and regions on assignments that reflect the client's broader business issues Demonstrate commitment to WTW's professional standards in managing analyses and in communications with clients Thought leadership To develop new relevant propositions or to enhance current propositions for Global Specialty clients, leveraging WTW's toolset and broader intellectual property and resources Lead or contribute to the development of the company's intellectual capital including plans for taking this to market Have a desire to establish and enhance a public reputation in a chosen specialism through the production of articles and presentations Financial and business development Develop and present proposals to potential clients, demonstrating the economic value of Global Specialty's offerings Use contacts within current network to obtain introductions to new contacts; work to develop supporters for company's products and services Meet goals for billable hours and intellectual capital development People Build relationships internally and collaborate effectively on cross-functional teams Serve as a manager and mentor to more junior associates training them on the specificities of Global Specialty insurance markets, including processes, systems and market operations The Requirements Significant general insurance experience, preferably in the London Market, Bermuda or US Excess and Surplus lines Experience in delivering consulting or strategy type projects to either internal or external clients Ideally, some experience in developing new propositions or supporting the development of new propositions Excellent problem-solving skills with an ability to be adaptive and resourceful when presented with challenges Strong client relationship management expertise, including with senior stakeholders Experience of selling consulting projects Quick learner, who is pro-active and has a strong appetite to be involved in new and challenging topics and can demonstrate entrepreneurial and self-start abilities Strong analytical and numerical skills Very strong organisational and time management skills and an ability to coordinate different streams of activity across multiple stakeholders Effective communication skills (both written and verbal) Demonstrate commitment to WTW's professional standards in project planning and communications with clients A resilient individual who is comfortable working in a fast paced, challenging yet exciting environment Ability and willingness to be in the office at least 3 days per week Ability to travel on an as needed basis, domestically and internationally Equal Opportunity Employer At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Irrespective of which office you join, you will be part of the wider WTW community. Our inclusion networks include Gender Equity, LGBT+, Multicultural, Workability and Young Professionals and our Corporate Social Responsibility group champions social and charitable activities in our local communities. These groups are at the heart of how we engage and inspire colleagues in our offices. At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of at home and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.