Customer Service Administrator Location: Peterborough, PE2 6GN Salary: £23,400 per annum + Benefits! Contract: Full time, Permanent, Monday Friday, 37.5 hrs per week, 09 00 office based. Benefits: 25 days annual leave plus bank holidays , Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)! We are Hobart UK; we are recruiting and we want you! We are a renowned market leader in commercial catering equipment, manufacturing cooking equipment, warewashers and food preparation machines for the foodservice industry. We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. With more than 50,000 employees worldwide ITW have a strong focus on talent management, offering every single employee the chance to grow and build their career. Customer Service Administrator The Role: We are currently seeking a dynamic and skills Customer Service Administrator to join our team. This role is pivotal in delivering top-notch service deliverables for our key accounts, ensuring that our clients receive timely, efficient and accurate service support. As our Customer Service Administrator, you will play a crucial role in maintaining and enhancing our service standards, contributing directly to our reputation and success. The Customer Service Administrator role includes but is not limited to: Delivering exceptional customer service for escalations and complaints related to Key Accounts. Monitoring and updating customer portals with the latest status of open calls. Completing both internal and external reports for our 80 key accounts. Managing Key Account phone lines and inboxes to ensure prompt responses. Addressing calls that are out of SLA or at an admin status and progress them accordingly. Ensuring the delivery of grade of service targets for new service calls. Planning work effectively for technicians to maintain productivity and meet SLAs. Keeping asset registers up-to-date and ensure all maintenance routines are accurately completed. Coordinating preventative maintenance schedules and portal setups. Raising calls, quotes for repairs/new equipment, and order parts as required. Collaborating with internal processes for compliance and best practice enhancement. Upholding the company's safety, health, and compliance policies. In order to be successful in this role you must have / be: Outstanding customer service and professional communication skills. Ability to work under pressure and solve problems efficiently. Strong analytical skills with proficiency in data interpretation. Intermediate Excel and overall MS Office skills. Experience in creating SOPs and process flows. Highly organised with the ability to prioritise effectively. Demonstrates ITW core values: integrity, respect, trust, shared risk, and simplicity. BE YOUR BEST STATEMENT At Hobart UK Service, we're dedicated to enabling all candidates to showcase their talents at their best. We're open to customising our recruitment process to meet your needs. We welcome applicants who present the right transferable skills and behaviours to achieve success. Click on APPLY today!
Apr 18, 2024
Full time
Customer Service Administrator Location: Peterborough, PE2 6GN Salary: £23,400 per annum + Benefits! Contract: Full time, Permanent, Monday Friday, 37.5 hrs per week, 09 00 office based. Benefits: 25 days annual leave plus bank holidays , Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)! We are Hobart UK; we are recruiting and we want you! We are a renowned market leader in commercial catering equipment, manufacturing cooking equipment, warewashers and food preparation machines for the foodservice industry. We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. With more than 50,000 employees worldwide ITW have a strong focus on talent management, offering every single employee the chance to grow and build their career. Customer Service Administrator The Role: We are currently seeking a dynamic and skills Customer Service Administrator to join our team. This role is pivotal in delivering top-notch service deliverables for our key accounts, ensuring that our clients receive timely, efficient and accurate service support. As our Customer Service Administrator, you will play a crucial role in maintaining and enhancing our service standards, contributing directly to our reputation and success. The Customer Service Administrator role includes but is not limited to: Delivering exceptional customer service for escalations and complaints related to Key Accounts. Monitoring and updating customer portals with the latest status of open calls. Completing both internal and external reports for our 80 key accounts. Managing Key Account phone lines and inboxes to ensure prompt responses. Addressing calls that are out of SLA or at an admin status and progress them accordingly. Ensuring the delivery of grade of service targets for new service calls. Planning work effectively for technicians to maintain productivity and meet SLAs. Keeping asset registers up-to-date and ensure all maintenance routines are accurately completed. Coordinating preventative maintenance schedules and portal setups. Raising calls, quotes for repairs/new equipment, and order parts as required. Collaborating with internal processes for compliance and best practice enhancement. Upholding the company's safety, health, and compliance policies. In order to be successful in this role you must have / be: Outstanding customer service and professional communication skills. Ability to work under pressure and solve problems efficiently. Strong analytical skills with proficiency in data interpretation. Intermediate Excel and overall MS Office skills. Experience in creating SOPs and process flows. Highly organised with the ability to prioritise effectively. Demonstrates ITW core values: integrity, respect, trust, shared risk, and simplicity. BE YOUR BEST STATEMENT At Hobart UK Service, we're dedicated to enabling all candidates to showcase their talents at their best. We're open to customising our recruitment process to meet your needs. We welcome applicants who present the right transferable skills and behaviours to achieve success. Click on APPLY today!
Vehicle Technician / LCV Technician Location: Coventry Salary: 32,000 to 33,000 basic plus bonus and overtime Working hours : Mon to Fri days, saturday mornings on rota, time and a half OC16017 Would you like to work for an award winning company that promotes within, has excellent benefits, and further training and progessional opportunities? We are looking for a Vehicle Technician to join our outgoing team here in Coventry . This will be working on vans Vehicle Technician role: All levels of technical works; from general servicing and repairs to diagnostics. (Will need to be able to do full engine replacements) Complete vehicle repairs to a high standard, adhere to manufacturer procedures and processes, become part of a team and mainly bring a high attention to detail. General maintenance & repairs. Complete the work on the systems and occasionally videos for customers Benefits: Vehicle Technician Company pension scheme Tool insurance Life assurance Enhanced holiday Requirements: Vehicle Technician at least 1 years experience Level 2 vehicle technician minimum Must hold a Full UK driving licence If you have any further questions then please submit your application so we can discuss through the opportunity and VTMDL Consultant: Billy Olivier Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Apr 18, 2024
Full time
Vehicle Technician / LCV Technician Location: Coventry Salary: 32,000 to 33,000 basic plus bonus and overtime Working hours : Mon to Fri days, saturday mornings on rota, time and a half OC16017 Would you like to work for an award winning company that promotes within, has excellent benefits, and further training and progessional opportunities? We are looking for a Vehicle Technician to join our outgoing team here in Coventry . This will be working on vans Vehicle Technician role: All levels of technical works; from general servicing and repairs to diagnostics. (Will need to be able to do full engine replacements) Complete vehicle repairs to a high standard, adhere to manufacturer procedures and processes, become part of a team and mainly bring a high attention to detail. General maintenance & repairs. Complete the work on the systems and occasionally videos for customers Benefits: Vehicle Technician Company pension scheme Tool insurance Life assurance Enhanced holiday Requirements: Vehicle Technician at least 1 years experience Level 2 vehicle technician minimum Must hold a Full UK driving licence If you have any further questions then please submit your application so we can discuss through the opportunity and VTMDL Consultant: Billy Olivier Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Mobile Vehicle Technician - Rugby Salary: 34,000 to 40,000 DOE, plus benefits Working hours : Monday to Friday, days, 42 hours, can be flexible. No weekends! OC16719 My client is recruiting for an experienced Mobile Vehicle Technician for their company in Rugby, we are looking for a Vehicle Technician who wants to join a growing company, with excellent progression opportunities. We are looking for Technicians ideally from a main dealer background, or with LCV experience. Fantastic benefits package that includes: Mobile Vehicle Technician Great working conditions Pleasant workforce Further training plan HGV training (if you want) Role: Mobile Vehicle Technician To Service and Maintain customers vehicles To liaise the workshop controller and managers Carry out diagnostics Carry out VHC's Requirements: Mobile Vehicle Technician Level 3 NVQ Vehicle repairs or similar, will look at Level 2 with sufficient experience 2 years minimum experience in large garage / main dealer / commercial vehicles Full driving licence Must be able to do Cam belts, clutches, head gasket's, diagnosing Own tools All applications will be treated with the utmost confidentiality VTMDL Mobile Technician Consultant: Billy Olivier Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Apr 18, 2024
Full time
Mobile Vehicle Technician - Rugby Salary: 34,000 to 40,000 DOE, plus benefits Working hours : Monday to Friday, days, 42 hours, can be flexible. No weekends! OC16719 My client is recruiting for an experienced Mobile Vehicle Technician for their company in Rugby, we are looking for a Vehicle Technician who wants to join a growing company, with excellent progression opportunities. We are looking for Technicians ideally from a main dealer background, or with LCV experience. Fantastic benefits package that includes: Mobile Vehicle Technician Great working conditions Pleasant workforce Further training plan HGV training (if you want) Role: Mobile Vehicle Technician To Service and Maintain customers vehicles To liaise the workshop controller and managers Carry out diagnostics Carry out VHC's Requirements: Mobile Vehicle Technician Level 3 NVQ Vehicle repairs or similar, will look at Level 2 with sufficient experience 2 years minimum experience in large garage / main dealer / commercial vehicles Full driving licence Must be able to do Cam belts, clutches, head gasket's, diagnosing Own tools All applications will be treated with the utmost confidentiality VTMDL Mobile Technician Consultant: Billy Olivier Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Job Title: Head of Digital Operations Location: London & Newcastle Employment type: Full time & Permanent Salary: £80k more may be available for exceptional candidates About the National Audit Office The National Audit Office (NAO) is the UK's main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects, and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people can develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. Introduction: Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line support, End User & Infrastructure Computing (EUIC), network & connectivity management and leading an internal technical operations team. The Head of Digital Operations is responsible for the operational effectiveness of all the NAO's digital estate. This includes ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital systems, services, and networks. This also includes ensuring that all digital service provision meets or exceeds the performance targets, service standards and the digital needs of the organisation. This role reports into the Head of IT. This team consists of circa ten permanent team members and a number of externally managed support service providers. Managed support contracts boost support capacity and capability and cost in the region of £1.5m annually. The digital estate comprises circa 1,500 users in offices in London, Newcastle, and remote users anywhere in the world. This role requires regular attendance to the office in Victoria, London, and occasional attendance in the NAO's office in Newcastle. Function Responsibilities - To oversee the management, delivery and performance of all DS operations including support, maintenance, vulnerability management, service management, end user & infrastructure computing services, networking & all digital connectivity, security, and operational integrity. Ensuring the availability, accessibility, security, and operational effectiveness of all NAO digital systems, equipment, services, environments & networks. Through active service monitoring and response management during core operational hours (8am - 6pm working days) and alert monitoring and escalation responses outside of core hours. To ensure that all incidents and service requests are responded to and resolved within agreed SLAs, to appropriate quality thresholds, meeting, or exceeding customer satisfaction targets. To manage major incidents, expediate resolutions and own major incident review. Own Problem & Change management, ensuring changes and enhancements comply with the change framework, follow NAO architectural principles, and adhere to all change protocols and related administrative practices. Lead all ITIL processes across NAO DS Teams for all technical services. Develop, communicate, and execute a clear vision for our technology operations roadmap. Producing, maintaining, and publishing relevant technology roadmaps, architectural diagrams, high/low level service design diagrams for the NAO's DS Operations technology. To oversee and direct supplier and contract management of DS managed service contracts. Fostering a collaborative approach, ensuring suppliers deliver against contractual obligations whilst adopting a continuous improvement ethos. This includes devising supplier KPIs/SLAs, managing, tracking, and reporting on supplier performance. Foster a culture of innovation, collaboration, and customer-centricity within the DSOperations team. Own and maintain DS Operations activities and drive continuous improvements in technology operations, addressing stability issues, enhancing service quality, and ensuring alignment with long term business needs. Team Responsibilities - Ensure all DS Operations Team members have clear roles, responsibilities, and accountabilities. Agreeing annual objectives and goals, ensuring team level objectives are met and that there is cohesive and joined up working between and across suppliers and NAO teams. Manage team performance, ensuring alignment with NAO and DS values. Implement and manage personal development plans to foster growth and potential. People Management including training, coaching, development, recruiting, workload management and performance coaching. Team knowledge share and guidance provided to address any single points of failure/success. Effective succession planning and capacity / capability management to ensured continued service delivery and continuous improvement for DS Operations Work planning and forecasting across the team to ensure operational activities are fully resourced and funded as the organisation requires. Supplier & Commercial Management - Establish strategic partnerships with key business partners, managing performance and vendor relationships. Ensure suppliers deliver in line with commercial obligations and service levels. Manage and report contract performance including breaches and necessary responses, such as milestone/performance payments or service credits (depending on contract) Have in-depth knowledge of relevant external regulations and internal processes, as well as all contract schedules together with their interdependencies and primacy. Including a thorough understanding of the protections and levers available to the NAO within supplier contracts , together with when and how to invoke them. Working with the DS Commercial and Business Management team and NAO Central Procurement Team to procure, manage and direct all large DS Managed service contracts. Ensuring that NAO contract management systems are kept up to date about current contracts and the pipeline of future contracts. Ensure that supplier service levels remain relevant to the NAO, manage all contract documentation and correspondence, overseeing all contract variations, extensions, closures etc. Ensure that invoicing is accurate, maintaining a forward schedule of recurring tasks and future deliverables and change related activity. Tools - Operating as primary internal customer for the NAO's ServiceNow (SN) implementation, determining how SN should be designed and configured for optimal use by DS Operations (and wider teams) and in-turn overseeing that all DS teams are using the tool in an optimal manner. Ensuring that all knowledge & guidance articles are up to date and effective. Ensuring quality information is captured within SN, ensuring that internal and supplier teams complete all tags and records with an appropriate level of detail. Driving automation and efficiencies using SN and other technical tools. Enable the team to work more proactively rather than reactively. Maintaining current and future tooling roadmaps for the DS IT Operations function, through proactive horizon scanning and active management of tooling legacy statuses and related enterprise debt Corporate Technology - Ensuring that all technologies used by the NAO are available as required, have the appropriate level of access & licensing, incorporate the necessary level of security, have sufficient infrastructure or bandwidth capacity to remain operational. Monitoring forward forecasts of staffing numbers from NAO HR to ensure that corporate licensing remains adequate and appropriate. Monitor IT infrastructure and application metrics relating to performance, capacity, utilisation, and availability. Reporting on performance against agreed targets. Responding ahead of potential issue trigger points Working closely with the DS Portfolio Manager, Delivery managers and technical Team Leads ensuring a smooth and successful transition of change projects, projects, and CIinto operation running & support. Personal skills: Self-starter with energy and enthusiasm for driving continuous improvement and organisational learning. Organised and structured, with excellent attention to detail and the ability to prioritise and plan. Good emotional intelligence skills, ability to empathise with customer, team, and supplier challenges and to coach internal teams and external suppliers to effective delivery. Well-developed negotiating skills . click apply for full job details
Apr 18, 2024
Full time
Job Title: Head of Digital Operations Location: London & Newcastle Employment type: Full time & Permanent Salary: £80k more may be available for exceptional candidates About the National Audit Office The National Audit Office (NAO) is the UK's main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects, and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people can develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. Introduction: Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line support, End User & Infrastructure Computing (EUIC), network & connectivity management and leading an internal technical operations team. The Head of Digital Operations is responsible for the operational effectiveness of all the NAO's digital estate. This includes ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital systems, services, and networks. This also includes ensuring that all digital service provision meets or exceeds the performance targets, service standards and the digital needs of the organisation. This role reports into the Head of IT. This team consists of circa ten permanent team members and a number of externally managed support service providers. Managed support contracts boost support capacity and capability and cost in the region of £1.5m annually. The digital estate comprises circa 1,500 users in offices in London, Newcastle, and remote users anywhere in the world. This role requires regular attendance to the office in Victoria, London, and occasional attendance in the NAO's office in Newcastle. Function Responsibilities - To oversee the management, delivery and performance of all DS operations including support, maintenance, vulnerability management, service management, end user & infrastructure computing services, networking & all digital connectivity, security, and operational integrity. Ensuring the availability, accessibility, security, and operational effectiveness of all NAO digital systems, equipment, services, environments & networks. Through active service monitoring and response management during core operational hours (8am - 6pm working days) and alert monitoring and escalation responses outside of core hours. To ensure that all incidents and service requests are responded to and resolved within agreed SLAs, to appropriate quality thresholds, meeting, or exceeding customer satisfaction targets. To manage major incidents, expediate resolutions and own major incident review. Own Problem & Change management, ensuring changes and enhancements comply with the change framework, follow NAO architectural principles, and adhere to all change protocols and related administrative practices. Lead all ITIL processes across NAO DS Teams for all technical services. Develop, communicate, and execute a clear vision for our technology operations roadmap. Producing, maintaining, and publishing relevant technology roadmaps, architectural diagrams, high/low level service design diagrams for the NAO's DS Operations technology. To oversee and direct supplier and contract management of DS managed service contracts. Fostering a collaborative approach, ensuring suppliers deliver against contractual obligations whilst adopting a continuous improvement ethos. This includes devising supplier KPIs/SLAs, managing, tracking, and reporting on supplier performance. Foster a culture of innovation, collaboration, and customer-centricity within the DSOperations team. Own and maintain DS Operations activities and drive continuous improvements in technology operations, addressing stability issues, enhancing service quality, and ensuring alignment with long term business needs. Team Responsibilities - Ensure all DS Operations Team members have clear roles, responsibilities, and accountabilities. Agreeing annual objectives and goals, ensuring team level objectives are met and that there is cohesive and joined up working between and across suppliers and NAO teams. Manage team performance, ensuring alignment with NAO and DS values. Implement and manage personal development plans to foster growth and potential. People Management including training, coaching, development, recruiting, workload management and performance coaching. Team knowledge share and guidance provided to address any single points of failure/success. Effective succession planning and capacity / capability management to ensured continued service delivery and continuous improvement for DS Operations Work planning and forecasting across the team to ensure operational activities are fully resourced and funded as the organisation requires. Supplier & Commercial Management - Establish strategic partnerships with key business partners, managing performance and vendor relationships. Ensure suppliers deliver in line with commercial obligations and service levels. Manage and report contract performance including breaches and necessary responses, such as milestone/performance payments or service credits (depending on contract) Have in-depth knowledge of relevant external regulations and internal processes, as well as all contract schedules together with their interdependencies and primacy. Including a thorough understanding of the protections and levers available to the NAO within supplier contracts , together with when and how to invoke them. Working with the DS Commercial and Business Management team and NAO Central Procurement Team to procure, manage and direct all large DS Managed service contracts. Ensuring that NAO contract management systems are kept up to date about current contracts and the pipeline of future contracts. Ensure that supplier service levels remain relevant to the NAO, manage all contract documentation and correspondence, overseeing all contract variations, extensions, closures etc. Ensure that invoicing is accurate, maintaining a forward schedule of recurring tasks and future deliverables and change related activity. Tools - Operating as primary internal customer for the NAO's ServiceNow (SN) implementation, determining how SN should be designed and configured for optimal use by DS Operations (and wider teams) and in-turn overseeing that all DS teams are using the tool in an optimal manner. Ensuring that all knowledge & guidance articles are up to date and effective. Ensuring quality information is captured within SN, ensuring that internal and supplier teams complete all tags and records with an appropriate level of detail. Driving automation and efficiencies using SN and other technical tools. Enable the team to work more proactively rather than reactively. Maintaining current and future tooling roadmaps for the DS IT Operations function, through proactive horizon scanning and active management of tooling legacy statuses and related enterprise debt Corporate Technology - Ensuring that all technologies used by the NAO are available as required, have the appropriate level of access & licensing, incorporate the necessary level of security, have sufficient infrastructure or bandwidth capacity to remain operational. Monitoring forward forecasts of staffing numbers from NAO HR to ensure that corporate licensing remains adequate and appropriate. Monitor IT infrastructure and application metrics relating to performance, capacity, utilisation, and availability. Reporting on performance against agreed targets. Responding ahead of potential issue trigger points Working closely with the DS Portfolio Manager, Delivery managers and technical Team Leads ensuring a smooth and successful transition of change projects, projects, and CIinto operation running & support. Personal skills: Self-starter with energy and enthusiasm for driving continuous improvement and organisational learning. Organised and structured, with excellent attention to detail and the ability to prioritise and plan. Good emotional intelligence skills, ability to empathise with customer, team, and supplier challenges and to coach internal teams and external suppliers to effective delivery. Well-developed negotiating skills . click apply for full job details
Your Role Reporting to the Conversion Asset Leader, the Mechanical Technician is a day based role that safely executes the activities required to deliver the mill reliability strategy, driving asset performance and conformance to site standards. Integral to the asset team, the holder of this role will be required to effectively implement the World Class Best Maintenance practices in a way that meets all Kimberly Clark's standards and processes. KEY ACCOUNTABILITIES Responsible for completing tasks to deliver the reliability strategy on assigned asset: Safety: Comply with all KC Safety Systems & Processes. Deliver line safety performance. Ensure line team go home in same condition as they arrived. Demonstrate and drive the 3 Safety Obligations Identifies and records unsafe conditions using Hazard identification system, ETQ. Works to approved Standard Operating Procedures as dictated by role profile in site training system. Delivery: Prepare and Lead Planned Maintenance activities including all scheduled Planned Maintenance shuts. Assist with breakdowns and repairs on the asset. Complete and continuously improve preventative maintenance activity. Management of CMMS backlog to agreed targets. About us Huggies . Kleenex . Cottonelle . Scott . Kotex . Poise . Depend . Kimberly-Clark Professional . You already know our legendary brands-and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day. We know that these amazing Kimberly-Clark products wouldn't exist without skilled workers, like you. Here, you'll use your skills to make some of the most helpful things for billions of people all around the world - all in a safe, stable, and caring environment. While our products support better lives for billions of people around the world, our company passionately supports the ability for more than 45,000 employees to do their best work and enjoy life. With manufacturing roles in 3 locations across the United Kingdom, there's more than one way to create your future with our winning team. It's all here for you at Kimberly-Clark ; you just need to clock in! Led by Purpose. Driven by You. About You Available to work flexible hours outside of normal day hours to cover a business need, to cover shortfalls within the team due to resourcing issues, and to support a 24hr Call In Rota. We are looking for you to have a hands-on approach to problem solving, a flexible approach and experience within a FMCG process/tissue/heavy engineering environment. EDUCATION AND EXPERIENCE REQUIREMENTS Ideally an ONC/HNC in a mechanical engineering discipline or equivalent 2-5 years' experience in a FMCG conversion/packaging/engineering environment Hydraulic experience would be an advantage. Total Benefit Our manufacturing employees are some of our most important workers, our most loyal fans and our favourite people, so we take care of them really well. We've listed just a few of the many offerings that the incumbent of this role would enjoy in this job ad. For a full overview of the many Benefits offered to Kimberly-Clark employees, go to . Great support for Good Health with options for medical, dental and vision coverage-and no waiting periods or pre-existing condition restrictions, you can start work with peace of mind. Flexible Savings and spending accounts that let you maximize health care options and stretch your dollars further when caring for yourself or dependents. Diverse Income protection insurance options to help protect yourself and your family in case of illness, injury or other unexpected events. Great support for amazing life choices. We know it takes time and resources to continue your education, adopt a child, relocate, or even find temporary childcare. That's why Kimberly-Clark offers additional programs and support for the things that matter to your life, right now. Fantastic Pension. Up to 20% contribution. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, check out the careers website . You'll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews. And finally, the fine print For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Apr 18, 2024
Full time
Your Role Reporting to the Conversion Asset Leader, the Mechanical Technician is a day based role that safely executes the activities required to deliver the mill reliability strategy, driving asset performance and conformance to site standards. Integral to the asset team, the holder of this role will be required to effectively implement the World Class Best Maintenance practices in a way that meets all Kimberly Clark's standards and processes. KEY ACCOUNTABILITIES Responsible for completing tasks to deliver the reliability strategy on assigned asset: Safety: Comply with all KC Safety Systems & Processes. Deliver line safety performance. Ensure line team go home in same condition as they arrived. Demonstrate and drive the 3 Safety Obligations Identifies and records unsafe conditions using Hazard identification system, ETQ. Works to approved Standard Operating Procedures as dictated by role profile in site training system. Delivery: Prepare and Lead Planned Maintenance activities including all scheduled Planned Maintenance shuts. Assist with breakdowns and repairs on the asset. Complete and continuously improve preventative maintenance activity. Management of CMMS backlog to agreed targets. About us Huggies . Kleenex . Cottonelle . Scott . Kotex . Poise . Depend . Kimberly-Clark Professional . You already know our legendary brands-and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day. We know that these amazing Kimberly-Clark products wouldn't exist without skilled workers, like you. Here, you'll use your skills to make some of the most helpful things for billions of people all around the world - all in a safe, stable, and caring environment. While our products support better lives for billions of people around the world, our company passionately supports the ability for more than 45,000 employees to do their best work and enjoy life. With manufacturing roles in 3 locations across the United Kingdom, there's more than one way to create your future with our winning team. It's all here for you at Kimberly-Clark ; you just need to clock in! Led by Purpose. Driven by You. About You Available to work flexible hours outside of normal day hours to cover a business need, to cover shortfalls within the team due to resourcing issues, and to support a 24hr Call In Rota. We are looking for you to have a hands-on approach to problem solving, a flexible approach and experience within a FMCG process/tissue/heavy engineering environment. EDUCATION AND EXPERIENCE REQUIREMENTS Ideally an ONC/HNC in a mechanical engineering discipline or equivalent 2-5 years' experience in a FMCG conversion/packaging/engineering environment Hydraulic experience would be an advantage. Total Benefit Our manufacturing employees are some of our most important workers, our most loyal fans and our favourite people, so we take care of them really well. We've listed just a few of the many offerings that the incumbent of this role would enjoy in this job ad. For a full overview of the many Benefits offered to Kimberly-Clark employees, go to . Great support for Good Health with options for medical, dental and vision coverage-and no waiting periods or pre-existing condition restrictions, you can start work with peace of mind. Flexible Savings and spending accounts that let you maximize health care options and stretch your dollars further when caring for yourself or dependents. Diverse Income protection insurance options to help protect yourself and your family in case of illness, injury or other unexpected events. Great support for amazing life choices. We know it takes time and resources to continue your education, adopt a child, relocate, or even find temporary childcare. That's why Kimberly-Clark offers additional programs and support for the things that matter to your life, right now. Fantastic Pension. Up to 20% contribution. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, check out the careers website . You'll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews. And finally, the fine print For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Job Title: Parts Advisor Location: Dover, Kent Salary: Up to £26,000 Basic + Overtime + Bonus Hours: Monday to Friday 09:00-17:30 and 1 in 4 Saturday morning 08.00 till 13:00 (Paid as Overtime at 1.5x) Ref: OC17301 We are currently looking for a Parts Advisor to join the team in Dover. My client is an established dealership that has sites all over the UK and are looking to grow their existing team. Parts Advisor Benefits: On-site parking. Company health cash plan. Pension Scheme. On-going training and career development. Parts Advisor role: Your main duties will be to look after parts department. It means to check the stock, to order the stock and maintain accurate records. You'll be working with technicians, service advisors, bus also you'll be providing excellent customer services face to face or over the phone. You will be helping the customer to pick the right parts that they need. You will be maintaining and tracking inventory. As a Parts Advisor you will be delivering sales targets and maintaining customer retention. Parts Advisor requirements: No experience needed as the role can be taught, however must have a customer service background. Passion for the industry. Excellent customer services skills and computer literacy. UK driving licence. INDAS Consultant-Ryan Scholes Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Apr 18, 2024
Full time
Job Title: Parts Advisor Location: Dover, Kent Salary: Up to £26,000 Basic + Overtime + Bonus Hours: Monday to Friday 09:00-17:30 and 1 in 4 Saturday morning 08.00 till 13:00 (Paid as Overtime at 1.5x) Ref: OC17301 We are currently looking for a Parts Advisor to join the team in Dover. My client is an established dealership that has sites all over the UK and are looking to grow their existing team. Parts Advisor Benefits: On-site parking. Company health cash plan. Pension Scheme. On-going training and career development. Parts Advisor role: Your main duties will be to look after parts department. It means to check the stock, to order the stock and maintain accurate records. You'll be working with technicians, service advisors, bus also you'll be providing excellent customer services face to face or over the phone. You will be helping the customer to pick the right parts that they need. You will be maintaining and tracking inventory. As a Parts Advisor you will be delivering sales targets and maintaining customer retention. Parts Advisor requirements: No experience needed as the role can be taught, however must have a customer service background. Passion for the industry. Excellent customer services skills and computer literacy. UK driving licence. INDAS Consultant-Ryan Scholes Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Corporate Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
Apr 16, 2024
Full time
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Corporate Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
Apr 16, 2024
Full time
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Corporate Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
Apr 16, 2024
Full time
Senior Manager - Corporate Partnerships (Hybrid Working) Home/Office based in Peterborough, Manchester or Sunderland with occasional travel to Peterborough HQ. We have a fantastic opportunity for an experienced Corporate Partnerships Manager to join us at Markerstudy Group! The purpose of this role is to maximise our strategic, commercial & customer objectives within the Partnership that you run, contributing to wider group plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management. You will lead an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors. Key Accountabilities and Responsibilities: Deliver the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives. Drive expansion of current business by generation of profitable new business volumes. Agree credible joint business plans with the Partner to include three-year strategy and 12 month volume plans. Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio. Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements. Ensure good customer outcomes are maintained. Deliver on Partner contractual governance requirements. Adherence to regulatory responsibilities. Deputise for Partnerships Director as required. Provide guidance and development opportunities to Managers and Execs within a matrix structure to ensure performance is maintained and a clear road to succession planning is created. Skills, Experience and Knowledge: Significant experience of managing large/multiple Partner accounts and track record of delivery. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. An entrepreneurial style backed up by commercial acumen and results focused. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. A change agent, leader - Able to cut through 'noise', reverse delays and create positive momentum. Collaborative - Exemplary people skills, able to work with diverse internal and external stakeholders. Passionate - About partner development. Industry awareness (Advantageous). Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment Private medical health care plan 28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model - from our Peterborough, Sunderland or Manchester office. Please apply with your up to date CV.
Customer Service Administrator Location: Peterborough, PE2 6GN Salary: £23,400 per annum + Benefits! Contract: Full time, Permanent, Monday - Friday, 37.5 hrs per week, 09:00 - 17:00 office based. Benefits: 25 days annual leave plus bank holidays , Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)! We are Hobart UK; we are recruiting and we want you! We are a renowned market leader in commercial catering equipment, manufacturing cooking equipment, warewashers and food preparation machines for the foodservice industry. We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. With more than 50,000 employees worldwide ITW have a strong focus on talent management, offering every single employee the chance to grow and build their career. Customer Service Administrator - The Role: We are currently seeking a dynamic and skills Customer Service Administrator to join our team. This role is pivotal in delivering top-notch service deliverables for our key accounts, ensuring that our clients receive timely, efficient and accurate service support. As our Customer Service Administrator, you will play a crucial role in maintaining and enhancing our service standards, contributing directly to our reputation and success. The Customer Service Administrator role includes but is not limited to: Delivering exceptional customer service for escalations and complaints related to Key Accounts. Monitoring and updating customer portals with the latest status of open calls. Completing both internal and external reports for our 80 key accounts. Managing Key Account phone lines and inboxes to ensure prompt responses. Addressing calls that are out of SLA or at an admin status and progress them accordingly. Ensuring the delivery of grade of service targets for new service calls. Planning work effectively for technicians to maintain productivity and meet SLAs. Keeping asset registers up-to-date and ensure all maintenance routines are accurately completed. Coordinating preventative maintenance schedules and portal setups. Raising calls, quotes for repairs/new equipment, and order parts as required. Collaborating with internal processes for compliance and best practice enhancement. Upholding the company's safety, health, and compliance policies. In order to be successful in this role you must have / be: Outstanding customer service and professional communication skills. Ability to work under pressure and solve problems efficiently. Strong analytical skills with proficiency in data interpretation. Intermediate Excel and overall MS Office skills. Experience in creating SOPs and process flows. Highly organised with the ability to prioritise effectively. Demonstrates ITW core values: integrity, respect, trust, shared risk, and simplicity. BE YOUR BEST STATEMENT At Hobart UK Service, we're dedicated to enabling all candidates to showcase their talents at their best. We're open to customising our recruitment process to meet your needs. We welcome applicants who present the right transferable skills and behaviours to achieve success. Click on "APPLY" today!
Apr 15, 2024
Full time
Customer Service Administrator Location: Peterborough, PE2 6GN Salary: £23,400 per annum + Benefits! Contract: Full time, Permanent, Monday - Friday, 37.5 hrs per week, 09:00 - 17:00 office based. Benefits: 25 days annual leave plus bank holidays , Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)! We are Hobart UK; we are recruiting and we want you! We are a renowned market leader in commercial catering equipment, manufacturing cooking equipment, warewashers and food preparation machines for the foodservice industry. We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. With more than 50,000 employees worldwide ITW have a strong focus on talent management, offering every single employee the chance to grow and build their career. Customer Service Administrator - The Role: We are currently seeking a dynamic and skills Customer Service Administrator to join our team. This role is pivotal in delivering top-notch service deliverables for our key accounts, ensuring that our clients receive timely, efficient and accurate service support. As our Customer Service Administrator, you will play a crucial role in maintaining and enhancing our service standards, contributing directly to our reputation and success. The Customer Service Administrator role includes but is not limited to: Delivering exceptional customer service for escalations and complaints related to Key Accounts. Monitoring and updating customer portals with the latest status of open calls. Completing both internal and external reports for our 80 key accounts. Managing Key Account phone lines and inboxes to ensure prompt responses. Addressing calls that are out of SLA or at an admin status and progress them accordingly. Ensuring the delivery of grade of service targets for new service calls. Planning work effectively for technicians to maintain productivity and meet SLAs. Keeping asset registers up-to-date and ensure all maintenance routines are accurately completed. Coordinating preventative maintenance schedules and portal setups. Raising calls, quotes for repairs/new equipment, and order parts as required. Collaborating with internal processes for compliance and best practice enhancement. Upholding the company's safety, health, and compliance policies. In order to be successful in this role you must have / be: Outstanding customer service and professional communication skills. Ability to work under pressure and solve problems efficiently. Strong analytical skills with proficiency in data interpretation. Intermediate Excel and overall MS Office skills. Experience in creating SOPs and process flows. Highly organised with the ability to prioritise effectively. Demonstrates ITW core values: integrity, respect, trust, shared risk, and simplicity. BE YOUR BEST STATEMENT At Hobart UK Service, we're dedicated to enabling all candidates to showcase their talents at their best. We're open to customising our recruitment process to meet your needs. We welcome applicants who present the right transferable skills and behaviours to achieve success. Click on "APPLY" today!
Lucas Mclean Recruitment Limited
Bolton, Lancashire
Bookkeeper / Management Accountant opportunity offering study support and career progression to Managerial level within a leading Northwest firm of Chartered Accountants & Business Advisors. THE COMPANY An independent firm of Chartered Accountants & Business Advisors with an established presence in Lancashire and a reputation as trusted advisor to entrepreneurial SME's, family-owned businesses and mid-market corporate groups. The firm continues to grow steadily, winning new clients and strengthening its team year on year with ambitious trainees, accountants and bookkeepers experienced in working with SME clients. THE OPPORTUNITY An opportunity for a Bookkeeper / Management Accountant has arisen within the firm's Outsourcing & Accounts Team, focused on providing accounts and fully outsourced financial management solutions to growing businesses and established SME's. The Outsoucing & Accounts Team works collaboratively with all other departments (Audit, Tax, Advisory etc) and has a modern working culture and an innovative style in advising clients. As a Bookkeeper / Management Accountant within the Business Services Team your role will involve: Supporting a Client Manager and working with a portfolio of clients ranging from c.£250k t/o - £10m t/o Preparing Year End Accounts and Corporation Tax Computations Producing Monthly / Quarterly Management Accounts preparation for growing SME clients Overseeing VAT and Bookkeeping work prepared by junior team members Using Accounts Preparation software in addition to Xero and QuickBooks Benefits will include: Competitive salary and benefits package Support towards ACCA Studies in future Responsibility and autonomy Long term career progression opportunity THE PERSON You will be an accounts professional able to demonstrate the following: AAT Level 4 / Technician or ACCA Part-Qualified Experience within Accountancy Practice - c.3 - 4 years Good level of Accountancy Practice experience to include Accounts Preparation, VAT and Bookkeeping IT literate - familiar with Accounts Production software and bookkeeping systems such as Xero or QuickBooks If you are an experienced Semi-Senior or Trainee Accountant keen to progress your Accountancy Practice career within a modern and forward thinking firm please contact Alastair McLean at Lucas McLean Recruitment to discuss this position.
Apr 14, 2024
Full time
Bookkeeper / Management Accountant opportunity offering study support and career progression to Managerial level within a leading Northwest firm of Chartered Accountants & Business Advisors. THE COMPANY An independent firm of Chartered Accountants & Business Advisors with an established presence in Lancashire and a reputation as trusted advisor to entrepreneurial SME's, family-owned businesses and mid-market corporate groups. The firm continues to grow steadily, winning new clients and strengthening its team year on year with ambitious trainees, accountants and bookkeepers experienced in working with SME clients. THE OPPORTUNITY An opportunity for a Bookkeeper / Management Accountant has arisen within the firm's Outsourcing & Accounts Team, focused on providing accounts and fully outsourced financial management solutions to growing businesses and established SME's. The Outsoucing & Accounts Team works collaboratively with all other departments (Audit, Tax, Advisory etc) and has a modern working culture and an innovative style in advising clients. As a Bookkeeper / Management Accountant within the Business Services Team your role will involve: Supporting a Client Manager and working with a portfolio of clients ranging from c.£250k t/o - £10m t/o Preparing Year End Accounts and Corporation Tax Computations Producing Monthly / Quarterly Management Accounts preparation for growing SME clients Overseeing VAT and Bookkeeping work prepared by junior team members Using Accounts Preparation software in addition to Xero and QuickBooks Benefits will include: Competitive salary and benefits package Support towards ACCA Studies in future Responsibility and autonomy Long term career progression opportunity THE PERSON You will be an accounts professional able to demonstrate the following: AAT Level 4 / Technician or ACCA Part-Qualified Experience within Accountancy Practice - c.3 - 4 years Good level of Accountancy Practice experience to include Accounts Preparation, VAT and Bookkeeping IT literate - familiar with Accounts Production software and bookkeeping systems such as Xero or QuickBooks If you are an experienced Semi-Senior or Trainee Accountant keen to progress your Accountancy Practice career within a modern and forward thinking firm please contact Alastair McLean at Lucas McLean Recruitment to discuss this position.
INSIDE IR35 Location: Portsmouth (Hybrid, 2-3 days onsite per week) Duration: 12 Month Contract Initially Rate: 71.16 per hour umbrella Overview: First level of supervision where the incumbent has both technical and administrative responsibility for staff. The role assists in delivery of projects to budget, schedule, scope and risk management Has full technical responsibility for the results of the units effort and for the effectiveness of its overall integration with other units Engineering Team Leaders tend to specialise in a discipline area (electrical, mechanical, etc.), or functionally according to type of product or process. The Project Engineering Manager will be responsible for driving the engineering solution through its development, into build and then through qualification before delivery to the customer in a complex and rapid turnaround development contract. Direct interaction with the customer is expected as well as the potential for travel overseas to support programme meetings or final customer integration activities. The candidate will apply experience and knowledge to deliver against the project requirements to time, cost and quality. Also responsible for achieving it. Core Duties: Ensure the day to day management and performance/delivery for assigned projects, sub contracts, vendors and/or accounts. Provides day-to-day supervision (administrative and technical) for a staff of engineers, design engineers or technician engineers within a unit of an engineering department Carries both technical and administrative responsibility for staff Carries full technical responsibility for the results of the unit's efforts and for the effectiveness of its overall integration with other units Directs work assignments, scheduling, and reviews of work in progress. Handles personnel actions including performance reviews, salary recommendations, and co-ordination of training and development. Reviews technical feasibility of proposed solutions to engineering problems. Personally helps solve particularly difficult technical problems. Provide technical leadership. The candidate will provide engineering expertise and direction to the Mine Counter Measures (MCM) multi-skilled Engineering team in driving forward the required development, build, test and qualification activities ensuring adherence to key Life Cycle Management and Design Maturity reviews. The candidate will support technical discussions with external stakeholders (including the customer) and support other contract growth/bidding activities. Support the management of Customer expectations Key Skills / Experience: Familiar with the defense industry or at least what to expect in terms of qualification/certification requirements. Understanding of concepts and principals relating to an area within an engineering discipline. Has experience and able to apply knowledge to a wide range of engineering issues within the engineering discipline. Understanding of how activities of own teams interrelates and interacts with other functional areas aligned to the same discipline and project Understands in detail the technical specification aligned to the functional area of activity. Requires a limited understanding of the external environment Manages cost & budgets, time, quality of work and motivation & utilisation of staff. Provides expert advice and guidance to others within the same team or same discipline area. Knowledge of product/system integration processes and principles. Experience in managing a technical team. Can be mechanical, electrical or systems engineering. Requires strong communication, diplomacy and interpersonal skills. Typically communication will be internally focused but may include limited communication and interface with external contacts and customers. Is required to influence, guide and convince others to adopt a particular course of action. Requires ability to make judgements but is based on information provided and analysed by others. Makes judgement based on previous experience.
Apr 12, 2024
Contractor
INSIDE IR35 Location: Portsmouth (Hybrid, 2-3 days onsite per week) Duration: 12 Month Contract Initially Rate: 71.16 per hour umbrella Overview: First level of supervision where the incumbent has both technical and administrative responsibility for staff. The role assists in delivery of projects to budget, schedule, scope and risk management Has full technical responsibility for the results of the units effort and for the effectiveness of its overall integration with other units Engineering Team Leaders tend to specialise in a discipline area (electrical, mechanical, etc.), or functionally according to type of product or process. The Project Engineering Manager will be responsible for driving the engineering solution through its development, into build and then through qualification before delivery to the customer in a complex and rapid turnaround development contract. Direct interaction with the customer is expected as well as the potential for travel overseas to support programme meetings or final customer integration activities. The candidate will apply experience and knowledge to deliver against the project requirements to time, cost and quality. Also responsible for achieving it. Core Duties: Ensure the day to day management and performance/delivery for assigned projects, sub contracts, vendors and/or accounts. Provides day-to-day supervision (administrative and technical) for a staff of engineers, design engineers or technician engineers within a unit of an engineering department Carries both technical and administrative responsibility for staff Carries full technical responsibility for the results of the unit's efforts and for the effectiveness of its overall integration with other units Directs work assignments, scheduling, and reviews of work in progress. Handles personnel actions including performance reviews, salary recommendations, and co-ordination of training and development. Reviews technical feasibility of proposed solutions to engineering problems. Personally helps solve particularly difficult technical problems. Provide technical leadership. The candidate will provide engineering expertise and direction to the Mine Counter Measures (MCM) multi-skilled Engineering team in driving forward the required development, build, test and qualification activities ensuring adherence to key Life Cycle Management and Design Maturity reviews. The candidate will support technical discussions with external stakeholders (including the customer) and support other contract growth/bidding activities. Support the management of Customer expectations Key Skills / Experience: Familiar with the defense industry or at least what to expect in terms of qualification/certification requirements. Understanding of concepts and principals relating to an area within an engineering discipline. Has experience and able to apply knowledge to a wide range of engineering issues within the engineering discipline. Understanding of how activities of own teams interrelates and interacts with other functional areas aligned to the same discipline and project Understands in detail the technical specification aligned to the functional area of activity. Requires a limited understanding of the external environment Manages cost & budgets, time, quality of work and motivation & utilisation of staff. Provides expert advice and guidance to others within the same team or same discipline area. Knowledge of product/system integration processes and principles. Experience in managing a technical team. Can be mechanical, electrical or systems engineering. Requires strong communication, diplomacy and interpersonal skills. Typically communication will be internally focused but may include limited communication and interface with external contacts and customers. Is required to influence, guide and convince others to adopt a particular course of action. Requires ability to make judgements but is based on information provided and analysed by others. Makes judgement based on previous experience.
Summery of the role: First level of supervision where the incumbent has both technical and administrative responsibility for staff. The role assists in delivery of projects to budget, schedule, scope and risk management Has full technical responsibility for the results of the units effort and for the effectiveness of its overall integration with other units Engineering Team Leaders tend to specialise in a discipline area (electrical, mechanical, etc.), or functionally according to type of product or process. The Project Engineering Manager will be responsible for driving the engineering solution through its development, into build and then through qualification before delivery to the customer in a complex and rapid turnaround development contract. Direct interaction with the customer is expected as well as the potential for travel overseas to support programme meetings or final customer integration activities. The candidate will apply experience and knowledge to deliver against the project requirements to time, cost and quality. Also responsible for achieving it. Responsibilities: Ensure the day to day management and performance/delivery for assigned projects, sub contracts, vendors and/or accounts. Provides day-to-day supervision (administrative and technical) for a staff of engineers, design engineers or technician engineers within a unit of an engineering department Carries both technical and administrative responsibility for staff Carries full technical responsibility for the results of the unit's efforts and for the effectiveness of its overall integration with other units Directs work assignments, scheduling, and reviews of work in progress. Handles personnel actions including performance reviews, salary recommendations, and co-ordination of training and development. Reviews technical feasibility of proposed solutions to engineering problems.
Apr 12, 2024
Contractor
Summery of the role: First level of supervision where the incumbent has both technical and administrative responsibility for staff. The role assists in delivery of projects to budget, schedule, scope and risk management Has full technical responsibility for the results of the units effort and for the effectiveness of its overall integration with other units Engineering Team Leaders tend to specialise in a discipline area (electrical, mechanical, etc.), or functionally according to type of product or process. The Project Engineering Manager will be responsible for driving the engineering solution through its development, into build and then through qualification before delivery to the customer in a complex and rapid turnaround development contract. Direct interaction with the customer is expected as well as the potential for travel overseas to support programme meetings or final customer integration activities. The candidate will apply experience and knowledge to deliver against the project requirements to time, cost and quality. Also responsible for achieving it. Responsibilities: Ensure the day to day management and performance/delivery for assigned projects, sub contracts, vendors and/or accounts. Provides day-to-day supervision (administrative and technical) for a staff of engineers, design engineers or technician engineers within a unit of an engineering department Carries both technical and administrative responsibility for staff Carries full technical responsibility for the results of the unit's efforts and for the effectiveness of its overall integration with other units Directs work assignments, scheduling, and reviews of work in progress. Handles personnel actions including performance reviews, salary recommendations, and co-ordination of training and development. Reviews technical feasibility of proposed solutions to engineering problems.
Customer Service Administrator Location: Peterborough, PE2 6GN Salary: £23,400 per annum + Benefits! Contract: Full time, Permanent, Monday Friday, 37.5 hrs per week, 09 00 office based. Benefits: 25 days annual leave plus bank holidays , Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)! We are Hobart UK; we are recruiting and we want you! We are a renowned market leader in commercial catering equipment, manufacturing cooking equipment, warewashers and food preparation machines for the foodservice industry. We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. With more than 50,000 employees worldwide ITW have a strong focus on talent management, offering every single employee the chance to grow and build their career. Customer Service Administrator The Role: We are currently seeking a dynamic and skills Customer Service Administrator to join our team. This role is pivotal in delivering top-notch service deliverables for our key accounts, ensuring that our clients receive timely, efficient and accurate service support. As our Customer Service Administrator, you will play a crucial role in maintaining and enhancing our service standards, contributing directly to our reputation and success. The Customer Service Administrator role includes but is not limited to: Delivering exceptional customer service for escalations and complaints related to Key Accounts. Monitoring and updating customer portals with the latest status of open calls. Completing both internal and external reports for our 80 key accounts. Managing Key Account phone lines and inboxes to ensure prompt responses. Addressing calls that are out of SLA or at an admin status and progress them accordingly. Ensuring the delivery of grade of service targets for new service calls. Planning work effectively for technicians to maintain productivity and meet SLAs. Keeping asset registers up-to-date and ensure all maintenance routines are accurately completed. Coordinating preventative maintenance schedules and portal setups. Raising calls, quotes for repairs/new equipment, and order parts as required. Collaborating with internal processes for compliance and best practice enhancement. Upholding the company's safety, health, and compliance policies. In order to be successful in this role you must have / be: Outstanding customer service and professional communication skills. Ability to work under pressure and solve problems efficiently. Strong analytical skills with proficiency in data interpretation. Intermediate Excel and overall MS Office skills. Experience in creating SOPs and process flows. Highly organised with the ability to prioritise effectively. Demonstrates ITW core values: integrity, respect, trust, shared risk, and simplicity. BE YOUR BEST STATEMENT At Hobart UK Service, we're dedicated to enabling all candidates to showcase their talents at their best. We're open to customising our recruitment process to meet your needs. We welcome applicants who present the right transferable skills and behaviours to achieve success. Click on APPLY today!
Apr 12, 2024
Full time
Customer Service Administrator Location: Peterborough, PE2 6GN Salary: £23,400 per annum + Benefits! Contract: Full time, Permanent, Monday Friday, 37.5 hrs per week, 09 00 office based. Benefits: 25 days annual leave plus bank holidays , Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)! We are Hobart UK; we are recruiting and we want you! We are a renowned market leader in commercial catering equipment, manufacturing cooking equipment, warewashers and food preparation machines for the foodservice industry. We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. With more than 50,000 employees worldwide ITW have a strong focus on talent management, offering every single employee the chance to grow and build their career. Customer Service Administrator The Role: We are currently seeking a dynamic and skills Customer Service Administrator to join our team. This role is pivotal in delivering top-notch service deliverables for our key accounts, ensuring that our clients receive timely, efficient and accurate service support. As our Customer Service Administrator, you will play a crucial role in maintaining and enhancing our service standards, contributing directly to our reputation and success. The Customer Service Administrator role includes but is not limited to: Delivering exceptional customer service for escalations and complaints related to Key Accounts. Monitoring and updating customer portals with the latest status of open calls. Completing both internal and external reports for our 80 key accounts. Managing Key Account phone lines and inboxes to ensure prompt responses. Addressing calls that are out of SLA or at an admin status and progress them accordingly. Ensuring the delivery of grade of service targets for new service calls. Planning work effectively for technicians to maintain productivity and meet SLAs. Keeping asset registers up-to-date and ensure all maintenance routines are accurately completed. Coordinating preventative maintenance schedules and portal setups. Raising calls, quotes for repairs/new equipment, and order parts as required. Collaborating with internal processes for compliance and best practice enhancement. Upholding the company's safety, health, and compliance policies. In order to be successful in this role you must have / be: Outstanding customer service and professional communication skills. Ability to work under pressure and solve problems efficiently. Strong analytical skills with proficiency in data interpretation. Intermediate Excel and overall MS Office skills. Experience in creating SOPs and process flows. Highly organised with the ability to prioritise effectively. Demonstrates ITW core values: integrity, respect, trust, shared risk, and simplicity. BE YOUR BEST STATEMENT At Hobart UK Service, we're dedicated to enabling all candidates to showcase their talents at their best. We're open to customising our recruitment process to meet your needs. We welcome applicants who present the right transferable skills and behaviours to achieve success. Click on APPLY today!
The API Support Consultant will leverage domain expertise across all API products, but with specialist expertise in SOAP Universal API, and JSON REST API to provide consultancy and specialist support to Travelport's largest third party and other developer customers. These customers are using Travelport's API product offerings to provide software and services to a large number of Travelport's traditional customers who encompass the whole spectrum of agencies from Strategic Accounts to Partner Development globally. This individual will have accountability to ensure that the EMEA API Optimisation team is on a path of continuous knowledge acquisition for the Universal and JSON REST APIs and ensuring that our support processes and value proposition evolves in line with this game changing new product. The API Support Consultant will be the primary point of contact within EMA API Optimisation for both Product and Development teams to provide customer perspective on all areas of the API suite. In addition, the API Support Consultant will make recommendations on potential enhancements and will ensure that there is direct line of sight from the Product and Development teams into the certification process such that it also can be evolved through experience. This role will also be pivotal to ensuring effective information exchange and cascade of uAPI related information relevant to all teams involved with supporting the product globally. The API Optimisation Consultant will leverage his/her expertise and experience to provide consultancy as needed to customers from early in the development cycle and includes participation in design, transaction selection/usage and project planning. There is the potential for this to be revenue generating professional services in some instances. This individual will hold a mentorship role within the EMEA API optimisation team and will apply continued focus on increasing bench strength across the entire team for the API suite and other related Future Selling Platform product areas. The API Support Consultant will define and lead initiatives to improve customer self-sufficiency, through the recommendation of documentation ideas and tools that enhance the customers' ability to support themselves once their websites are in a production mode. The API Support consultant will also define and lead initiatives to better equip Sales, Field and Account personnel in supporting a broad API customer base. As a Subject Matter Expert in API products both from a technical and functional perspective, the individual will be expected to provide feedback to Product Management on enhancements and improvements to any of our API product offerings. Main Accountabilities: (Outline a list of the main accountabilities for the role) Customer Consultancy Provide consulting to customers, as engaged, partnering with them to more efficiently develop web products that utilize and integrate with Travelport API Products. Consult with customer project teams to assess dependencies, estimate work effort, participate in design, transaction selection and usage, project planning and design reviews. Provide critical customer insight and perspective to Travelport's Product and Development teams on how customers use and view our API Product offerings Partner with customers to overcome business challenges through the formulation and application of competitive yet sound business practices. People/Departmental Define appropriate objectives and goals for the Global API Support team around the knowledge acquisition and support of API. Provide mentoring across the EMEA API optimisationt team for existing and new/future API Product offerings, specifically focused on product knowledge and optimal troubleshooting techniques. In a technical leadership role, identify opportunities and leverage expertise to mentor and coach API technicians and strategic/high profile customers per Business Unit or Regional direction. Analyse processes and manage support workflow; make appropriate recommendations for resourcing and upskilling of staff to ensure appropriate focus across the API suite. Propagate a comprehensive understanding of the functionality, purpose, utilization and support of Travelport API products As an API product subject matter expert, provide feedback to Product Management on enhancements and usability improvements for API product offerings. Leverage proven tools and best practices across support for all Travelport API Products. Develop an effective succession plan for the API Support Consultant. Customer Support Deliver superior customer service through the use of advanced problem solving skills to identify the source of challenging and complex issues, working with appropriate internal and external sources to resolve. Provide deep functional, operational, procedural and technical expertise for a wide range of complex Travelport API products. Provide immediate response and support in resolving production critical issues. Manage and monitor Travelport API support queues, identifying API product specific trends in support requests and solutions to mitigate. Be a champion for the needs of the customer community using Travelport APIs, and continually work to enhance the user experience of developers using Travelport APIs Improve customer self-sufficiency through contributions to the enhancement of existing documentation, the provision of new documentation and the development of any tools that enhance a customer's ability to support themselves. Explore more innovative communication mediums such as Discussion Groups, Blogs and Article writing with the advent of the Travelport Accredited Developer Program. Lead initiatives to better equip Sales, Field and Account personnel in supporting a broad API customer base, and promoting API Support Consulting offerings. Knowledge, Skills, Experience, Training, Education: The job holder should: Be educated to at least Degree level in engineering or another technical subject; computer science degrees preferred, or have 10+ years of relevant technical or IT experience. Have expert knowledge of Travelport API products, functionality and utilization Have Travel Industry knowledge of GDSs Have detailed knowledge of Desktop Products, Structured Data and API interfaces Have experience with various operating systems including Unix, Linux and all Windows platforms Have an understanding of common internet protocols such as SOAP and HTTP, JSON and REST. Have working knowledge of structured data, i.e. XML structures and/or EDIFACT Have familiarity with programming languages such as VB, C++, Java. Have sound analytical skills; be able to identify key issues and information in complex situations. Must have demonstrated experience of solving problems quickly, inventively, and resourcefully. Must be naturally inquisitive with self-sufficient research skills; excellent attention to detail Demonstrate experience and have proven success in mentoring others in all aspects of API Products and associated technical support. Command excellent verbal and written communication skills; must have the ability to communicate technical issues/concepts clearly and effectively. Be self motivated and motivating. Able to work productively despite tight deadlines and challenging circumstances and be able to encourage others to do the same. Have exceptional interpersonal skills to effectively interact at all levels both tactfully and diplomatically, with the ability to recognize sensitive and political issues and impact. Have proven technical leadership skills. Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are re-inventing a simpler future for travel's complex ecosystem. Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content. We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities. We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before. Travelport is on a mission to make Travel easier and more rewarding for everyone.
Sep 24, 2022
Full time
The API Support Consultant will leverage domain expertise across all API products, but with specialist expertise in SOAP Universal API, and JSON REST API to provide consultancy and specialist support to Travelport's largest third party and other developer customers. These customers are using Travelport's API product offerings to provide software and services to a large number of Travelport's traditional customers who encompass the whole spectrum of agencies from Strategic Accounts to Partner Development globally. This individual will have accountability to ensure that the EMEA API Optimisation team is on a path of continuous knowledge acquisition for the Universal and JSON REST APIs and ensuring that our support processes and value proposition evolves in line with this game changing new product. The API Support Consultant will be the primary point of contact within EMA API Optimisation for both Product and Development teams to provide customer perspective on all areas of the API suite. In addition, the API Support Consultant will make recommendations on potential enhancements and will ensure that there is direct line of sight from the Product and Development teams into the certification process such that it also can be evolved through experience. This role will also be pivotal to ensuring effective information exchange and cascade of uAPI related information relevant to all teams involved with supporting the product globally. The API Optimisation Consultant will leverage his/her expertise and experience to provide consultancy as needed to customers from early in the development cycle and includes participation in design, transaction selection/usage and project planning. There is the potential for this to be revenue generating professional services in some instances. This individual will hold a mentorship role within the EMEA API optimisation team and will apply continued focus on increasing bench strength across the entire team for the API suite and other related Future Selling Platform product areas. The API Support Consultant will define and lead initiatives to improve customer self-sufficiency, through the recommendation of documentation ideas and tools that enhance the customers' ability to support themselves once their websites are in a production mode. The API Support consultant will also define and lead initiatives to better equip Sales, Field and Account personnel in supporting a broad API customer base. As a Subject Matter Expert in API products both from a technical and functional perspective, the individual will be expected to provide feedback to Product Management on enhancements and improvements to any of our API product offerings. Main Accountabilities: (Outline a list of the main accountabilities for the role) Customer Consultancy Provide consulting to customers, as engaged, partnering with them to more efficiently develop web products that utilize and integrate with Travelport API Products. Consult with customer project teams to assess dependencies, estimate work effort, participate in design, transaction selection and usage, project planning and design reviews. Provide critical customer insight and perspective to Travelport's Product and Development teams on how customers use and view our API Product offerings Partner with customers to overcome business challenges through the formulation and application of competitive yet sound business practices. People/Departmental Define appropriate objectives and goals for the Global API Support team around the knowledge acquisition and support of API. Provide mentoring across the EMEA API optimisationt team for existing and new/future API Product offerings, specifically focused on product knowledge and optimal troubleshooting techniques. In a technical leadership role, identify opportunities and leverage expertise to mentor and coach API technicians and strategic/high profile customers per Business Unit or Regional direction. Analyse processes and manage support workflow; make appropriate recommendations for resourcing and upskilling of staff to ensure appropriate focus across the API suite. Propagate a comprehensive understanding of the functionality, purpose, utilization and support of Travelport API products As an API product subject matter expert, provide feedback to Product Management on enhancements and usability improvements for API product offerings. Leverage proven tools and best practices across support for all Travelport API Products. Develop an effective succession plan for the API Support Consultant. Customer Support Deliver superior customer service through the use of advanced problem solving skills to identify the source of challenging and complex issues, working with appropriate internal and external sources to resolve. Provide deep functional, operational, procedural and technical expertise for a wide range of complex Travelport API products. Provide immediate response and support in resolving production critical issues. Manage and monitor Travelport API support queues, identifying API product specific trends in support requests and solutions to mitigate. Be a champion for the needs of the customer community using Travelport APIs, and continually work to enhance the user experience of developers using Travelport APIs Improve customer self-sufficiency through contributions to the enhancement of existing documentation, the provision of new documentation and the development of any tools that enhance a customer's ability to support themselves. Explore more innovative communication mediums such as Discussion Groups, Blogs and Article writing with the advent of the Travelport Accredited Developer Program. Lead initiatives to better equip Sales, Field and Account personnel in supporting a broad API customer base, and promoting API Support Consulting offerings. Knowledge, Skills, Experience, Training, Education: The job holder should: Be educated to at least Degree level in engineering or another technical subject; computer science degrees preferred, or have 10+ years of relevant technical or IT experience. Have expert knowledge of Travelport API products, functionality and utilization Have Travel Industry knowledge of GDSs Have detailed knowledge of Desktop Products, Structured Data and API interfaces Have experience with various operating systems including Unix, Linux and all Windows platforms Have an understanding of common internet protocols such as SOAP and HTTP, JSON and REST. Have working knowledge of structured data, i.e. XML structures and/or EDIFACT Have familiarity with programming languages such as VB, C++, Java. Have sound analytical skills; be able to identify key issues and information in complex situations. Must have demonstrated experience of solving problems quickly, inventively, and resourcefully. Must be naturally inquisitive with self-sufficient research skills; excellent attention to detail Demonstrate experience and have proven success in mentoring others in all aspects of API Products and associated technical support. Command excellent verbal and written communication skills; must have the ability to communicate technical issues/concepts clearly and effectively. Be self motivated and motivating. Able to work productively despite tight deadlines and challenging circumstances and be able to encourage others to do the same. Have exceptional interpersonal skills to effectively interact at all levels both tactfully and diplomatically, with the ability to recognize sensitive and political issues and impact. Have proven technical leadership skills. Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are re-inventing a simpler future for travel's complex ecosystem. Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content. We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities. We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before. Travelport is on a mission to make Travel easier and more rewarding for everyone.
Seniority Level: Entry level At Budweiser Brewing Group, Challenge Accepted isn't just a phrase; it's an attitude! That's because we're the world's largest brewer, with iconic brands like Stella Artois, Corona and Budweiser . We're a team of curious individuals who see every challenge as a new opportunity to do something incredible. We're resourceful people who thrive and take ownership of our success. Because we're owners, we take results personally. We dream big, seek new challenges and push the boundaries of what's possible! The challenge: Join us and you will be responsible for planning major projects and initiatives installations at the best beer company in the world. You will take the lead from day one, speak your mind and grow your career faster than you thought possible. As a Dedicated Project Specialist, you will work closely with the Planning Hub Supervisor to ensure major projects and initiatives installations are planned within the agreed service levels considering maximum productivity/efficiency of the technician base and preplanned works, and major key accounts installations are managed and reported to the relevant Managed Mults teams The role: Managing the deployment of circa 100 internal engineers & managing jobs passed to 3rd party technical teams Engaging with departments across the business & external stakeholder collaboration to ensure work is reviewed and resourced to achieve and improve SLA's To ensure all necessary checks are performed when work requests are received from the customer to ensure work is being correctly assigned to the engineers. Supporting In demand resource planning to ensure risk, customer size, resource, geographical areas are calculated to ensure all customer are helped with as quickly and efficiently as possible. To attend regular meetings with the Planning hub supervisor to review efficiency and productivity and support of Team Productivity improvements. Who we're looking for: Educated to A Level standard or equivalent. Relevant experience in a Planning role using business in-house systems together with Microsoft packages Advanced Microsoft Excel skills Experience of daily interaction and workload management of field engineers Co-ordination and Planning skills - excellent organizational skills and ability to prioritize workload. A knowledge of the drinks dispense sector is desirable Benefits & Perks: Benefits for you and your family to help your physical and mental health Competitive parental leave and pension double contributions 25 days holidays per year Employee benefits to help your physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental etc.) A beer allowance to enjoy our brands 2 volunteer days a year to support your local community 5 employee networks to support diversity and inclusion WPA Private Medical Care 26 weeks paid leave for primary caregiver 'Return to Work' program What you can expect from us: In this role, you'll have the potential to transform our business and your career. You'll get the support and mentor you need to succeed. We're a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you. As the leading global brewer, we are committed to bringing people together for a better - and more equal - world. A more equal world starts when everyone can thrive. At Budweiser Brewing Group we value the diversity of cultures, perspectives, skills and experiences within our workforce and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. If this sounds like the incredible opportunity you've been waiting for, apply today. &I
Sep 22, 2022
Full time
Seniority Level: Entry level At Budweiser Brewing Group, Challenge Accepted isn't just a phrase; it's an attitude! That's because we're the world's largest brewer, with iconic brands like Stella Artois, Corona and Budweiser . We're a team of curious individuals who see every challenge as a new opportunity to do something incredible. We're resourceful people who thrive and take ownership of our success. Because we're owners, we take results personally. We dream big, seek new challenges and push the boundaries of what's possible! The challenge: Join us and you will be responsible for planning major projects and initiatives installations at the best beer company in the world. You will take the lead from day one, speak your mind and grow your career faster than you thought possible. As a Dedicated Project Specialist, you will work closely with the Planning Hub Supervisor to ensure major projects and initiatives installations are planned within the agreed service levels considering maximum productivity/efficiency of the technician base and preplanned works, and major key accounts installations are managed and reported to the relevant Managed Mults teams The role: Managing the deployment of circa 100 internal engineers & managing jobs passed to 3rd party technical teams Engaging with departments across the business & external stakeholder collaboration to ensure work is reviewed and resourced to achieve and improve SLA's To ensure all necessary checks are performed when work requests are received from the customer to ensure work is being correctly assigned to the engineers. Supporting In demand resource planning to ensure risk, customer size, resource, geographical areas are calculated to ensure all customer are helped with as quickly and efficiently as possible. To attend regular meetings with the Planning hub supervisor to review efficiency and productivity and support of Team Productivity improvements. Who we're looking for: Educated to A Level standard or equivalent. Relevant experience in a Planning role using business in-house systems together with Microsoft packages Advanced Microsoft Excel skills Experience of daily interaction and workload management of field engineers Co-ordination and Planning skills - excellent organizational skills and ability to prioritize workload. A knowledge of the drinks dispense sector is desirable Benefits & Perks: Benefits for you and your family to help your physical and mental health Competitive parental leave and pension double contributions 25 days holidays per year Employee benefits to help your physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental etc.) A beer allowance to enjoy our brands 2 volunteer days a year to support your local community 5 employee networks to support diversity and inclusion WPA Private Medical Care 26 weeks paid leave for primary caregiver 'Return to Work' program What you can expect from us: In this role, you'll have the potential to transform our business and your career. You'll get the support and mentor you need to succeed. We're a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you. As the leading global brewer, we are committed to bringing people together for a better - and more equal - world. A more equal world starts when everyone can thrive. At Budweiser Brewing Group we value the diversity of cultures, perspectives, skills and experiences within our workforce and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. If this sounds like the incredible opportunity you've been waiting for, apply today. &I
A growing and successful accountancy practice based in Seaton is looking to recruit an Accounts Assistant / Senior Accountant. The opportunity and firm provides a supportive culture, within an environment offering client contact and increasing responsibility and development as you develop within this firm and role. Client Details Based in Seaton, this several director firm has developed a strong reputation across the region and further afield acting for very wide ranging clients across varying industries with clients are very varied to encompass the whole spectrum of industries across construction, farming, opticians, medical, recruitment, hospitality, manufacturing and other sectors. The firms clients range in turnovers to cover the smaller end sole traders, partnerships and limited companies through to clients with up to £10million to near £30million - audits are outsourced so the firm focuses on providing accounts, tax and wider compliance services along with added value project, planning and advisory work. Description You will join the team as an Accounts Assistant / Senior Accountant where you will take responsibility for the hands on provision of year end accounts preparation, tax, personal and corporate, VAT, bookkeeping and other services to a wide spectrum of clients. Alongside providing a quality compliance service, you will have opportunity for increasing client contact and responsibility looking to build relationships with clients. You will prepare accounts/ tax and provide other services for sole traders , limited companies and partnerships, corporate and personal tax along with other responsibilities . Given the growth in the business and structure of the firm, you will have opportunity to carve a long term career move, as a highly valued addition in this close knit team of professionals. Profile For this Accounts Assistant / Senior Accountant role you may be AAT qualified, or have developed your career entirely through experience only to date, or be pursuing ACCA or other qualifications. You will have a background working the in accountancy practice sector specifically as an Accounts Technician / Senior Accountant, or similar level, Accounts and Tax Senior, experienced Semi - Senior etc. You will bring a mix, or any of year end accounts preparation, tax, bookkeeping, VAT etc and be looking to find a new career move, where you can become a key, long term addition to a successful team and firm. Study support on offer. Job Offer £20,000 - circa £28,000 dependent on background and experience, all to be explored. Please apply online and for a further confidential discussion to find out more please contact Mark Bailey on .
Sep 19, 2022
Full time
A growing and successful accountancy practice based in Seaton is looking to recruit an Accounts Assistant / Senior Accountant. The opportunity and firm provides a supportive culture, within an environment offering client contact and increasing responsibility and development as you develop within this firm and role. Client Details Based in Seaton, this several director firm has developed a strong reputation across the region and further afield acting for very wide ranging clients across varying industries with clients are very varied to encompass the whole spectrum of industries across construction, farming, opticians, medical, recruitment, hospitality, manufacturing and other sectors. The firms clients range in turnovers to cover the smaller end sole traders, partnerships and limited companies through to clients with up to £10million to near £30million - audits are outsourced so the firm focuses on providing accounts, tax and wider compliance services along with added value project, planning and advisory work. Description You will join the team as an Accounts Assistant / Senior Accountant where you will take responsibility for the hands on provision of year end accounts preparation, tax, personal and corporate, VAT, bookkeeping and other services to a wide spectrum of clients. Alongside providing a quality compliance service, you will have opportunity for increasing client contact and responsibility looking to build relationships with clients. You will prepare accounts/ tax and provide other services for sole traders , limited companies and partnerships, corporate and personal tax along with other responsibilities . Given the growth in the business and structure of the firm, you will have opportunity to carve a long term career move, as a highly valued addition in this close knit team of professionals. Profile For this Accounts Assistant / Senior Accountant role you may be AAT qualified, or have developed your career entirely through experience only to date, or be pursuing ACCA or other qualifications. You will have a background working the in accountancy practice sector specifically as an Accounts Technician / Senior Accountant, or similar level, Accounts and Tax Senior, experienced Semi - Senior etc. You will bring a mix, or any of year end accounts preparation, tax, bookkeeping, VAT etc and be looking to find a new career move, where you can become a key, long term addition to a successful team and firm. Study support on offer. Job Offer £20,000 - circa £28,000 dependent on background and experience, all to be explored. Please apply online and for a further confidential discussion to find out more please contact Mark Bailey on .
Our client is a major player within the asbestos industry and hold a reputation for delivering quality and professional asbestos and environmental service to a mixed portfolio of client nationwide. They are currently looking to recruit an enthusiastic and self-motivated Asbestos Project Manager based in or around the Stevenage area and will include applications from Hertford, Luton, London, St Albans, Harlow, and the surrounding areas. Qualifications & Experience: Ideally must hold the P402/P403/P404 or the RSPH qualification or any other qualification pertaining to the role would be advantageous. The individual must come from a strong technical, management, sales, consultancy, contracts and project management background. Must have excellent communication, people management, client-facing, leadership, organizational and presentation skills. Must be proficient in using the Microsoft Office Package. Must be well versed with the Health & Safety procedures with regards to asbestos. Must have significant experience working within this role and within the asbestos parameter. Key Role: Dealing with customers/clients with any specific issues effectively and appropriately. Generating new business leads and ensuring that sales targets are acquired, whilst still managing existing accounts. Implementing plans for the company - improving the business continuously. Ensuring that any complaints are dealt with effectively and to the customers' satisfaction - liaising with the departments. Job Allocation - liaising with clients and contractors with regards jobs. Liaising with Managers - preparing tenders, specifications, etc. Attending meetings and providing information/feedback. Ensuring all work carried out is in accordance with the Health & Safety and Quality procedures. Getting involved with quotations, method statement and ASBS Visiting sites - auditing and monitoring the quality side. Attending company meetings as and when required Getting involved with training - making presentations. Ensuring that the plans and contracts undertaken are carried out effectively by staff. Ensuring all quality control requirements have been completed appropriately and effectively - audits. Building and maintaining a good rapport with clients. Developing new ideas with regards to improving the business. Getting involved with monthly reports, targets and Key Performance Indications and sales, etc. Attributes: The post-holder will be versatile and have the acumen and drive to manage and take the business to the next level. This is a fantastic opportunity to join a company that offers a competitive salary, depending on expertise and aspiration, company car and along with other benefits. Future Select are the leading market supplier for recruitment in the Asbestos industry, we work with the best clients & candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright.
Feb 24, 2022
Full time
Our client is a major player within the asbestos industry and hold a reputation for delivering quality and professional asbestos and environmental service to a mixed portfolio of client nationwide. They are currently looking to recruit an enthusiastic and self-motivated Asbestos Project Manager based in or around the Stevenage area and will include applications from Hertford, Luton, London, St Albans, Harlow, and the surrounding areas. Qualifications & Experience: Ideally must hold the P402/P403/P404 or the RSPH qualification or any other qualification pertaining to the role would be advantageous. The individual must come from a strong technical, management, sales, consultancy, contracts and project management background. Must have excellent communication, people management, client-facing, leadership, organizational and presentation skills. Must be proficient in using the Microsoft Office Package. Must be well versed with the Health & Safety procedures with regards to asbestos. Must have significant experience working within this role and within the asbestos parameter. Key Role: Dealing with customers/clients with any specific issues effectively and appropriately. Generating new business leads and ensuring that sales targets are acquired, whilst still managing existing accounts. Implementing plans for the company - improving the business continuously. Ensuring that any complaints are dealt with effectively and to the customers' satisfaction - liaising with the departments. Job Allocation - liaising with clients and contractors with regards jobs. Liaising with Managers - preparing tenders, specifications, etc. Attending meetings and providing information/feedback. Ensuring all work carried out is in accordance with the Health & Safety and Quality procedures. Getting involved with quotations, method statement and ASBS Visiting sites - auditing and monitoring the quality side. Attending company meetings as and when required Getting involved with training - making presentations. Ensuring that the plans and contracts undertaken are carried out effectively by staff. Ensuring all quality control requirements have been completed appropriately and effectively - audits. Building and maintaining a good rapport with clients. Developing new ideas with regards to improving the business. Getting involved with monthly reports, targets and Key Performance Indications and sales, etc. Attributes: The post-holder will be versatile and have the acumen and drive to manage and take the business to the next level. This is a fantastic opportunity to join a company that offers a competitive salary, depending on expertise and aspiration, company car and along with other benefits. Future Select are the leading market supplier for recruitment in the Asbestos industry, we work with the best clients & candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright.
Omega Resource Group Limited
Gloucester, Gloucestershire
Job Title: Technical Buyer Location: Gloucester Pay Range/details: £35000 to £40000 per annum Contract Type: Permanent Technical Buyer An exciting opportunity has arisen with my client. They are a successful Manufacturing company that are offering a stable and lucrative career in their purpose built facilty near Gloucester. They require a Technical Buyer to ensure that parts are procured to meet production needs from a cost, quality, and delivery perspective with a primary focus on parts made to specifications. The successful candidate for the Technical Buyer vacancy is expected to perform all key tasks in the procurement process including the generation of suitable commodity strategies, selection and approval of suppliers, order placement, parts expediting and the resolution of any queries relating to purchase orders placed. Key Responsibilities: Source parts from suitable suppliers to meet the commercial and technical needs of the business. Place purchase orders and expedite them to fulfil MRP and project demand. Develop and manage suppliers for assigned commodities to ensure key performance levels are achieved. Develop commodity strategies to ensure capacity, capability, quality, cost and supply chain risk are understood. Develop packages of work and awarding contracts. Perform supplier approval activities as required. Maintain MRP part and purchase order information. Ensure invoice queries are resolved in a timely manner to allow payment to be released in line with agreed terms. Resolve quality issues with closure of corrective and preventative actions. Effectively communicate with other departments including production, design, stores and accounts. To identify opportunities for process, productivity and quality improvements by highlighting issues to management. To adhere to and always apply all workplace management and rules consistently. To actively participate in improvement projects as required. Develop effective relationships with all internal and external stakeholder, customers and suppliers to ensure best outcomes Qu alifications & Requirements - Technical Buyer Have a minimum of 3-years purchasing within engineering environment with a broad knowledge of engineering commodities. Ability to understand and interpret technical drawings and specifications. Understanding of manufacturing processes for a range of commodities. Be able to react to changing requirements and the vision to plan supply chains for upcoming requirements. Proven effective communication skills, both written and verbal. Experience with MRP/ERP systems. What we can offer - Technical Buyer They offer competitive rates of pay and an excellent benefits package They offer job security and stability, as they have a sustainable client base. Potential career progression. They promote a positive, approachable and welcoming culture throughout the company. For further details, please contact Paul Furlong by email on - or by phone on . Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors, Electricians and Laboratory Technicians to name but a few. For more details visit our website Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a procurement manager, senior buyer or a Manufacturing Buyer may be suitable for this position Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Feb 22, 2022
Full time
Job Title: Technical Buyer Location: Gloucester Pay Range/details: £35000 to £40000 per annum Contract Type: Permanent Technical Buyer An exciting opportunity has arisen with my client. They are a successful Manufacturing company that are offering a stable and lucrative career in their purpose built facilty near Gloucester. They require a Technical Buyer to ensure that parts are procured to meet production needs from a cost, quality, and delivery perspective with a primary focus on parts made to specifications. The successful candidate for the Technical Buyer vacancy is expected to perform all key tasks in the procurement process including the generation of suitable commodity strategies, selection and approval of suppliers, order placement, parts expediting and the resolution of any queries relating to purchase orders placed. Key Responsibilities: Source parts from suitable suppliers to meet the commercial and technical needs of the business. Place purchase orders and expedite them to fulfil MRP and project demand. Develop and manage suppliers for assigned commodities to ensure key performance levels are achieved. Develop commodity strategies to ensure capacity, capability, quality, cost and supply chain risk are understood. Develop packages of work and awarding contracts. Perform supplier approval activities as required. Maintain MRP part and purchase order information. Ensure invoice queries are resolved in a timely manner to allow payment to be released in line with agreed terms. Resolve quality issues with closure of corrective and preventative actions. Effectively communicate with other departments including production, design, stores and accounts. To identify opportunities for process, productivity and quality improvements by highlighting issues to management. To adhere to and always apply all workplace management and rules consistently. To actively participate in improvement projects as required. Develop effective relationships with all internal and external stakeholder, customers and suppliers to ensure best outcomes Qu alifications & Requirements - Technical Buyer Have a minimum of 3-years purchasing within engineering environment with a broad knowledge of engineering commodities. Ability to understand and interpret technical drawings and specifications. Understanding of manufacturing processes for a range of commodities. Be able to react to changing requirements and the vision to plan supply chains for upcoming requirements. Proven effective communication skills, both written and verbal. Experience with MRP/ERP systems. What we can offer - Technical Buyer They offer competitive rates of pay and an excellent benefits package They offer job security and stability, as they have a sustainable client base. Potential career progression. They promote a positive, approachable and welcoming culture throughout the company. For further details, please contact Paul Furlong by email on - or by phone on . Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors, Electricians and Laboratory Technicians to name but a few. For more details visit our website Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a procurement manager, senior buyer or a Manufacturing Buyer may be suitable for this position Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Premium Technician - Aviation Remote, Home-Based working Salary - Competitive Permanent Contract Our client is a leading provider of support services to the global (re)insurance markets. They currently have an exciting opportunity for a Technical Analyst to work with a specific broker client who specialise in aviation insurance. Main Duties and Responsibilities The post holder will be responsible for the technical processing of Aviation accounts within the Broker Service area. Responsibilities include: Processing premiums in respect of complex Aviation accounts Creating risk records within the clients broking system Processing tasks accurately in an efficient manner by month end deadlines Investigating any discrepancies between calculated Premiums and instructions received from the client Identify and escalate any issues impacting service performance Provide meaningful MI and analysis to Client Manager Resolve issues internally and support resolutions externally Skills and Experience Ability to work on own initiative Strong technical (re)insurance knowledge Excellent working knowledge of London Market systems and procedures Experience working on aviation accounts. Ability to prioritise own workload to meet deadlines Excellent communication skills Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with Clients and colleagues REF - 8405 MW Appointments is acting as an Employment Agency in relation to this vacancy.
Jan 04, 2022
Full time
Premium Technician - Aviation Remote, Home-Based working Salary - Competitive Permanent Contract Our client is a leading provider of support services to the global (re)insurance markets. They currently have an exciting opportunity for a Technical Analyst to work with a specific broker client who specialise in aviation insurance. Main Duties and Responsibilities The post holder will be responsible for the technical processing of Aviation accounts within the Broker Service area. Responsibilities include: Processing premiums in respect of complex Aviation accounts Creating risk records within the clients broking system Processing tasks accurately in an efficient manner by month end deadlines Investigating any discrepancies between calculated Premiums and instructions received from the client Identify and escalate any issues impacting service performance Provide meaningful MI and analysis to Client Manager Resolve issues internally and support resolutions externally Skills and Experience Ability to work on own initiative Strong technical (re)insurance knowledge Excellent working knowledge of London Market systems and procedures Experience working on aviation accounts. Ability to prioritise own workload to meet deadlines Excellent communication skills Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with Clients and colleagues REF - 8405 MW Appointments is acting as an Employment Agency in relation to this vacancy.