Job Description MGID is a global advertising platform helping brands reach unique local audiences at scale. In MGID we empower brands and publishers to work together transparently through our privacy-first targeting technology to enable advertisers to drive performance and awareness, and publishers to retain and monetize their audiences. Today, we're creating unique technologies and with your help, we are looking to aim even higher. We are looking for a Head of Account Management who will be responsible for team management in terms of customer relationships development, promotion and upselling of all company's products and maintenance of clients support to retain clients and increase revenue growth. What You'll Do: Collaborate heavily with Sales to identify opportunities for upselling and cross-selling our solutions, renewals, as well as driving adoption and usage of our products; Partner with Product and Engineering to advocate for customer needs and drive product enhancements and improvements; Build and maintain a deep understanding of the competitive landscape, market trends, and customer needs to inform product and sales strategies; Contribute to global business strategy development, by initiating, coordinating the division strategy aligned for all locations; Lead the global business strategy implementation, decompose strategic goals, defines and prioritize operational objectives, ensures deliverables according to the corporate plans and budgets; Develop and prioritizes upsell strategies on the global level based on the supply needs, GEO, new product's features; Monitor the development of relationships with strategic clients on a global level; Proactively react to market changes and adopts business strategy and operational objectives accordingly; Give input for the business development priorities based on business operation experience with current clients on the global markets; Search for effective solutions for the growth of the clients' business and, as a consequence, the growth of MGID's revenue. In line with global business strategy, business priorities, market best practices in order to meet clients' and company's needs globally and optimize business processes: Create new product / business ideas for a company in a line with current strategy and according to clients' needs; Control prioritization, customization, and adaptation of the existing product to the needs and requirements of global clients & partners; Reveal the need of creating a new line of products or the need to improve a current products' realization; Develop, implement, and adjust the efficient global process flow & procedure in terms of upselling clients, optimizing their campaign; performance, and churn minimization, improvement of Lime-time Value (LTV); Control and responsibility for the quality of the MGID's client service. Requirements Who You Are 10+ years of experience in account management, customer success, or a related field, with a track record of delivering exceptional results; Experience leading and managing a high-performing team, including setting performance targets, coaching, and developing talent; Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive outcomes; Entrepreneurial mindset and a willingness to take ownership and drive results in a fast-paced, rapidly evolving environment; Business acumen and proven ability to negotiate and influence for positive outcomes; Strong empathy for customers AND passion for revenue and growth; Strategic thinking and problem-solving abilities, with a track record of driving results; Powerful communication and interpersonal skills. Highly articulate with the ability to build rapport and trust with customers and internal stakeholders; Familiarity with CRM software and account management platforms. Knowledge and understanding of global advertising market tendencies and trends, modern technology and technology evolutions forecasts; Knowledge of digital advertising market specifics including digital media environment (structure, types of clients, knowledge of clients & customers business models; Understanding of a product and its technical and integration peculiarities (integration through pixels, third-party tags, post-backs, GA integration; Knowledge of practices for cooperation with different types of advertisers - affiliates, brands, agencies, global brands; Experience of team management (up to 50 people); Ability to thrive in a fast paced, entrepreneurial, high-energy environment that requires the ability to multi-task and implement high priority initiatives. MGID is an awesome place to work for those who share results-driven culture, passion for AdTech, innovation, and human focus . We set ambitious goals, approach challenges with enthusiasm, and value honesty, transparency, and empathy. We celebrate the diversity and the unique contributions of each individual. By embracing these values, we create a culture of excellence, creativity, and empathy. We are proud to be an equal opportunity employer. Join us and unleash your full potential in a fun and rewarding environment! Let's create better together.
Apr 18, 2024
Full time
Job Description MGID is a global advertising platform helping brands reach unique local audiences at scale. In MGID we empower brands and publishers to work together transparently through our privacy-first targeting technology to enable advertisers to drive performance and awareness, and publishers to retain and monetize their audiences. Today, we're creating unique technologies and with your help, we are looking to aim even higher. We are looking for a Head of Account Management who will be responsible for team management in terms of customer relationships development, promotion and upselling of all company's products and maintenance of clients support to retain clients and increase revenue growth. What You'll Do: Collaborate heavily with Sales to identify opportunities for upselling and cross-selling our solutions, renewals, as well as driving adoption and usage of our products; Partner with Product and Engineering to advocate for customer needs and drive product enhancements and improvements; Build and maintain a deep understanding of the competitive landscape, market trends, and customer needs to inform product and sales strategies; Contribute to global business strategy development, by initiating, coordinating the division strategy aligned for all locations; Lead the global business strategy implementation, decompose strategic goals, defines and prioritize operational objectives, ensures deliverables according to the corporate plans and budgets; Develop and prioritizes upsell strategies on the global level based on the supply needs, GEO, new product's features; Monitor the development of relationships with strategic clients on a global level; Proactively react to market changes and adopts business strategy and operational objectives accordingly; Give input for the business development priorities based on business operation experience with current clients on the global markets; Search for effective solutions for the growth of the clients' business and, as a consequence, the growth of MGID's revenue. In line with global business strategy, business priorities, market best practices in order to meet clients' and company's needs globally and optimize business processes: Create new product / business ideas for a company in a line with current strategy and according to clients' needs; Control prioritization, customization, and adaptation of the existing product to the needs and requirements of global clients & partners; Reveal the need of creating a new line of products or the need to improve a current products' realization; Develop, implement, and adjust the efficient global process flow & procedure in terms of upselling clients, optimizing their campaign; performance, and churn minimization, improvement of Lime-time Value (LTV); Control and responsibility for the quality of the MGID's client service. Requirements Who You Are 10+ years of experience in account management, customer success, or a related field, with a track record of delivering exceptional results; Experience leading and managing a high-performing team, including setting performance targets, coaching, and developing talent; Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive outcomes; Entrepreneurial mindset and a willingness to take ownership and drive results in a fast-paced, rapidly evolving environment; Business acumen and proven ability to negotiate and influence for positive outcomes; Strong empathy for customers AND passion for revenue and growth; Strategic thinking and problem-solving abilities, with a track record of driving results; Powerful communication and interpersonal skills. Highly articulate with the ability to build rapport and trust with customers and internal stakeholders; Familiarity with CRM software and account management platforms. Knowledge and understanding of global advertising market tendencies and trends, modern technology and technology evolutions forecasts; Knowledge of digital advertising market specifics including digital media environment (structure, types of clients, knowledge of clients & customers business models; Understanding of a product and its technical and integration peculiarities (integration through pixels, third-party tags, post-backs, GA integration; Knowledge of practices for cooperation with different types of advertisers - affiliates, brands, agencies, global brands; Experience of team management (up to 50 people); Ability to thrive in a fast paced, entrepreneurial, high-energy environment that requires the ability to multi-task and implement high priority initiatives. MGID is an awesome place to work for those who share results-driven culture, passion for AdTech, innovation, and human focus . We set ambitious goals, approach challenges with enthusiasm, and value honesty, transparency, and empathy. We celebrate the diversity and the unique contributions of each individual. By embracing these values, we create a culture of excellence, creativity, and empathy. We are proud to be an equal opportunity employer. Join us and unleash your full potential in a fun and rewarding environment! Let's create better together.
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: Demonstrated leadership ability, confidence and senior presence - ability to motivate staff Respect for others Customer care Driven to achieve goals. Lead by example Flexibility - able to lead effectively within an environment of ambiguity Attention to detail Gently assertive Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: 25 days annual leave each year We are small to medium sized company, offering great career potential and new learning capability. Cycle/Tech scheme - provided through cycle scheme Pension & Health Cash Plan Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations Excellent working environment, with fantastic career opportunities within a growing company Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
Apr 18, 2024
Full time
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: Demonstrated leadership ability, confidence and senior presence - ability to motivate staff Respect for others Customer care Driven to achieve goals. Lead by example Flexibility - able to lead effectively within an environment of ambiguity Attention to detail Gently assertive Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: 25 days annual leave each year We are small to medium sized company, offering great career potential and new learning capability. Cycle/Tech scheme - provided through cycle scheme Pension & Health Cash Plan Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations Excellent working environment, with fantastic career opportunities within a growing company Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
Role: Temporary Senior Administrator Pay rate - 13.00 per hour Hours - 9am-5pm, Monday-Friday Location - Stirling Duration - Up until July 2024 Starting - ASAP Office Angels Stirling are currently working alongside one of our long standing clients, to recruit a Temporary Senior Administrator who will support them during a period of growth. This role is ideal for a candidate who is confident within a finance/wider business support role - the successful candidate will be self-motivated and organised and will be able to support multiple teams. Main Duties: Purchase ledger Bank reconciliation Be first point of contact for suppliers. Produce monthly Credit card reconciliation Check and arrange approval of month end payments Check and arrange approval for payroll Produce finance papers for board/committee meetings - Coordinating annual renewals - Ensure that all staff compliance/health & safety training is completed and up to date - Logging any office facilities issues - Liaising with contractors to ensure all fire/health & safety recommendations have been implemented Our ideal candidate: Good relationship management skills. Ensuring confidential data is secure and accessible. Will be able to work successfully with team members on all levels. Be skilled in budget management and monitoring. Flexible and adaptable. Will be detail orientated. Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance - if you would like to join our temporary associates team please apply today! Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Access to discount vouchers with many high street brand Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) Statutory Sick Pay in the unfortunate event you find yourself under the weather Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism We're proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail. Please contact your local Office Angels branch for further information. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 18, 2024
Seasonal
Role: Temporary Senior Administrator Pay rate - 13.00 per hour Hours - 9am-5pm, Monday-Friday Location - Stirling Duration - Up until July 2024 Starting - ASAP Office Angels Stirling are currently working alongside one of our long standing clients, to recruit a Temporary Senior Administrator who will support them during a period of growth. This role is ideal for a candidate who is confident within a finance/wider business support role - the successful candidate will be self-motivated and organised and will be able to support multiple teams. Main Duties: Purchase ledger Bank reconciliation Be first point of contact for suppliers. Produce monthly Credit card reconciliation Check and arrange approval of month end payments Check and arrange approval for payroll Produce finance papers for board/committee meetings - Coordinating annual renewals - Ensure that all staff compliance/health & safety training is completed and up to date - Logging any office facilities issues - Liaising with contractors to ensure all fire/health & safety recommendations have been implemented Our ideal candidate: Good relationship management skills. Ensuring confidential data is secure and accessible. Will be able to work successfully with team members on all levels. Be skilled in budget management and monitoring. Flexible and adaptable. Will be detail orientated. Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance - if you would like to join our temporary associates team please apply today! Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Access to discount vouchers with many high street brand Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) Statutory Sick Pay in the unfortunate event you find yourself under the weather Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism We're proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail. Please contact your local Office Angels branch for further information. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Towergate Health and Protection
Southampton, Hampshire
Client Services Specialist - Southampton - ARD933775 Salary: £23,000 Location: Southampton Do you have officed based Customer Service or Administration experience? Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once you're feeling confident and you're training and probation period is complete, the role will become hybrid if you wish, where you'll have the option to split your week with days in the office and from home. We will make sure you get all the training and development you need to progress with us too, and you'll be rewarded with all the great benefits of working with the UK's largest independent Insurance Brokers. What you'll do as a Client Services Specialist: The role of Client Services Specialist is to provide exceptional client service and support for an assigned Consultant in the day to day running of their client portfolio. You will be the first point of contact for all client and Insurer queries and will use your initiative to provide support to both our clients and providers to keep them updated and provide a market leading customer experience. This includes proactively supporting policy renewals, new business and ensuring that we are compliant with processes and procedures, customer service standards, financial and Industry compliance regulations. This role is so much more than being on the phone all day, you will gather of all relevant data for each client / customer's scheme renewal and assist with preparing information for our Employee Benefits Consultants. You will also learn to carry out a whole host of activities to co-ordinate the administration of schemes including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material. What are we looking for in our Client Services Specialists? You don't need to have come from the Insurance sector though you will need to have previous officed-based experience in working with customers or clients either face to face or on the phone and you will love to provide a service that exceeds expectations, builds trusted relationships and retains loyalty, the rest is all about you as a person: Most important is your enthusiasm and motivation, do you bring your best self to work every day and have the confidence to give our clients and customers the best possible experience? Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit, find ways to improve how we do things and take care to avoid errors As mentioned, administration experience is required for this role as you will need to have strong Microsoft Office skills Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here! Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it is also just the right way to be. In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch. If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, and a standard criminal record check. _Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please._ Job Types: Full-time, Permanent Pay: £23,000.00 per year Benefits: Company events Employee discount Employee mentoring programme Financial planning services Health & wellbeing programme Life insurance Referral programme Store discount Work from home Schedule: Monday to Friday Supplemental pay types: Bonus scheme Application question(s): Please confirm your salary expectation for this role? (£23,000 Advertised) (Answer Required) To allow us to add you to our internal applicant tracking system please confirm your email address? (Answer Required) Will you now or in the future require sponsorship for employment visa status? (Answer Required) Experience: Administration: 1 year (required) Officed Based Customer service: 1 year (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Southampton, SO15 2BB Reference ID: ARD933775
Apr 18, 2024
Full time
Client Services Specialist - Southampton - ARD933775 Salary: £23,000 Location: Southampton Do you have officed based Customer Service or Administration experience? Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once you're feeling confident and you're training and probation period is complete, the role will become hybrid if you wish, where you'll have the option to split your week with days in the office and from home. We will make sure you get all the training and development you need to progress with us too, and you'll be rewarded with all the great benefits of working with the UK's largest independent Insurance Brokers. What you'll do as a Client Services Specialist: The role of Client Services Specialist is to provide exceptional client service and support for an assigned Consultant in the day to day running of their client portfolio. You will be the first point of contact for all client and Insurer queries and will use your initiative to provide support to both our clients and providers to keep them updated and provide a market leading customer experience. This includes proactively supporting policy renewals, new business and ensuring that we are compliant with processes and procedures, customer service standards, financial and Industry compliance regulations. This role is so much more than being on the phone all day, you will gather of all relevant data for each client / customer's scheme renewal and assist with preparing information for our Employee Benefits Consultants. You will also learn to carry out a whole host of activities to co-ordinate the administration of schemes including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material. What are we looking for in our Client Services Specialists? You don't need to have come from the Insurance sector though you will need to have previous officed-based experience in working with customers or clients either face to face or on the phone and you will love to provide a service that exceeds expectations, builds trusted relationships and retains loyalty, the rest is all about you as a person: Most important is your enthusiasm and motivation, do you bring your best self to work every day and have the confidence to give our clients and customers the best possible experience? Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit, find ways to improve how we do things and take care to avoid errors As mentioned, administration experience is required for this role as you will need to have strong Microsoft Office skills Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here! Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it is also just the right way to be. In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch. If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, and a standard criminal record check. _Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please._ Job Types: Full-time, Permanent Pay: £23,000.00 per year Benefits: Company events Employee discount Employee mentoring programme Financial planning services Health & wellbeing programme Life insurance Referral programme Store discount Work from home Schedule: Monday to Friday Supplemental pay types: Bonus scheme Application question(s): Please confirm your salary expectation for this role? (£23,000 Advertised) (Answer Required) To allow us to add you to our internal applicant tracking system please confirm your email address? (Answer Required) Will you now or in the future require sponsorship for employment visa status? (Answer Required) Experience: Administration: 1 year (required) Officed Based Customer service: 1 year (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Southampton, SO15 2BB Reference ID: ARD933775
Business Development Director - PR Services Position Remote Business Development Director - PR Services No About 4media group 4media group is a global, integrated communications agency specializing in four core areas: intelligence, content, communications and digital. Our mission is to offer best in class integrated marketing communications for the world's leading brands. We provide our clients with meaningful solutions centredarounda multi-channel approach spanning market research insights, creative content, digital marketing, and full-service Public Relations. We have offices in London and throughout the US and service clients internationally. We are looking for a PR-savvy business development director within our UK operation. The ideal candidate needs to be a talented, motivated, PR professional who can identify, close and service new business as part of our integrated communications team. This individual needs to have a good understanding of PR products and services and possess the following skills and qualities to be a part of our growing, energetic company. Responsibilities Include: Responsible for winning, managing, and growing a portfolio of direct brands and agency accounts Sourcing new business opportunities, securing new business wins, and encouraging repeat business Drive client retention, renewals, upsells and client satisfaction Manage and grow sales team, setting and overseeing individual performance targets in line with company goals whilst developing their skill sets and sales technique Work closely with our executive leadership team to develop and sell big brand communication strategies Generate innovative ideas to support clients and boost brand awareness Comfortable with and able to deliver against an agreed set of KPIs Dealing with all aspects of a campaign, from start to finish Delivering new business pitches to high-level clients Developing strategy, tactics, sales plans, and profit targets Report on sales results on a regular basis and suggest improvements A minimum 6-8 year's business development, client handling and comms industry experience Ability to work independently and build strong client relationship skills. Creativity and ability to work collaboratively with other members of the team across the company Self-starter with excellent time management and organizational skills along with accuracy and attention to detail Take responsibility and ownership for your own work A positive and personable approach to all tasks and challenges Sales-focused, results-driven, and self-motivated outlook. A professional, proactive, and positive attitude to selling Excellent communication skills, capable of negotiating over the phone and face-to-face. Ability to work to tight deadlines with excellent time-management skills Ability to sell a story or idea which has been designed and created by you Be a problem solver, with good business sense and the ability to work to budgets Strong PC expertise, including Microsoft packages: Word, Excel, Outlook, and PowerPoint Knowledge of Office 365, including OneDrive, SharePoint Working knowledge of Salesforce Salary & Benefits: Full-time position Base salary, salary commensurate with experience Commission and bonus package Private Medical Insurance (upon completion of your probation period) Group Life Assurance Interest Free Season Ticket Loan on request Cycle to Work Scheme Day off for your birthday An extra day off for each full year of service
Apr 17, 2024
Full time
Business Development Director - PR Services Position Remote Business Development Director - PR Services No About 4media group 4media group is a global, integrated communications agency specializing in four core areas: intelligence, content, communications and digital. Our mission is to offer best in class integrated marketing communications for the world's leading brands. We provide our clients with meaningful solutions centredarounda multi-channel approach spanning market research insights, creative content, digital marketing, and full-service Public Relations. We have offices in London and throughout the US and service clients internationally. We are looking for a PR-savvy business development director within our UK operation. The ideal candidate needs to be a talented, motivated, PR professional who can identify, close and service new business as part of our integrated communications team. This individual needs to have a good understanding of PR products and services and possess the following skills and qualities to be a part of our growing, energetic company. Responsibilities Include: Responsible for winning, managing, and growing a portfolio of direct brands and agency accounts Sourcing new business opportunities, securing new business wins, and encouraging repeat business Drive client retention, renewals, upsells and client satisfaction Manage and grow sales team, setting and overseeing individual performance targets in line with company goals whilst developing their skill sets and sales technique Work closely with our executive leadership team to develop and sell big brand communication strategies Generate innovative ideas to support clients and boost brand awareness Comfortable with and able to deliver against an agreed set of KPIs Dealing with all aspects of a campaign, from start to finish Delivering new business pitches to high-level clients Developing strategy, tactics, sales plans, and profit targets Report on sales results on a regular basis and suggest improvements A minimum 6-8 year's business development, client handling and comms industry experience Ability to work independently and build strong client relationship skills. Creativity and ability to work collaboratively with other members of the team across the company Self-starter with excellent time management and organizational skills along with accuracy and attention to detail Take responsibility and ownership for your own work A positive and personable approach to all tasks and challenges Sales-focused, results-driven, and self-motivated outlook. A professional, proactive, and positive attitude to selling Excellent communication skills, capable of negotiating over the phone and face-to-face. Ability to work to tight deadlines with excellent time-management skills Ability to sell a story or idea which has been designed and created by you Be a problem solver, with good business sense and the ability to work to budgets Strong PC expertise, including Microsoft packages: Word, Excel, Outlook, and PowerPoint Knowledge of Office 365, including OneDrive, SharePoint Working knowledge of Salesforce Salary & Benefits: Full-time position Base salary, salary commensurate with experience Commission and bonus package Private Medical Insurance (upon completion of your probation period) Group Life Assurance Interest Free Season Ticket Loan on request Cycle to Work Scheme Day off for your birthday An extra day off for each full year of service
Are you an ambitious and results-driven individual with a passion for sales? Do you have a keen interest in the lift industry? If so, we have an exciting opportunity for you to join our Norwich Service Branch as a Portfolio Sales Consultant. As the Portfolio Sales Consultant, you will play a crucial role in growing our portfolio of Passenger Lifts, Escalators, Goods Lifts, Stairlifts & Access Lifts through effective sales and retention activities. Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever-changing demands the world presents. Were a big business but we never forget that vital to our success are the amazing people who work for us. We encourage growth and development within the business. Your role will involve identifying potential new customers, securing them onto contract, and nurturing existing customer relationships to secure contract renewals. Our customers are important, so we take our time to understand their individual requirements. It is important that we can specify the right solution for them. Our family values drive a fair and ethical approach, which means we never employ high-pressure tactics. This sales role is not driven by commission. To excel in this role, you must have prior sales experience, demonstrating a proven track record in sales or account management. Building strong customer relationships and driving sales are essential skills for success. The successful candidate will be based from our Norwich Service Branch, however, travel throughout East Anglia is to be expected. A full UK driving licence is essential. Responsibilities: Identify and target prospective new customers, working to win them onto contract Liaise with existing customers approaching the end of their contract term, to secure onto a renewed contract Convert customers nearing the end of their warranty period onto contract Maintain close working relationships with key, high value contracts to ensure satisfaction Maintain accurate, detailed records of activities. Arrange and conduct site surveys and meetings Complete tender documents Provide accurate and timely proposals to customers Requirements: Proven experience in Sales or Business Development and the sales process Professional or technical qualifications would be desirable. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Free parking Company Vehicle We reserve the right to close this vacancy early if we receive a high number of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Apr 17, 2024
Full time
Are you an ambitious and results-driven individual with a passion for sales? Do you have a keen interest in the lift industry? If so, we have an exciting opportunity for you to join our Norwich Service Branch as a Portfolio Sales Consultant. As the Portfolio Sales Consultant, you will play a crucial role in growing our portfolio of Passenger Lifts, Escalators, Goods Lifts, Stairlifts & Access Lifts through effective sales and retention activities. Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever-changing demands the world presents. Were a big business but we never forget that vital to our success are the amazing people who work for us. We encourage growth and development within the business. Your role will involve identifying potential new customers, securing them onto contract, and nurturing existing customer relationships to secure contract renewals. Our customers are important, so we take our time to understand their individual requirements. It is important that we can specify the right solution for them. Our family values drive a fair and ethical approach, which means we never employ high-pressure tactics. This sales role is not driven by commission. To excel in this role, you must have prior sales experience, demonstrating a proven track record in sales or account management. Building strong customer relationships and driving sales are essential skills for success. The successful candidate will be based from our Norwich Service Branch, however, travel throughout East Anglia is to be expected. A full UK driving licence is essential. Responsibilities: Identify and target prospective new customers, working to win them onto contract Liaise with existing customers approaching the end of their contract term, to secure onto a renewed contract Convert customers nearing the end of their warranty period onto contract Maintain close working relationships with key, high value contracts to ensure satisfaction Maintain accurate, detailed records of activities. Arrange and conduct site surveys and meetings Complete tender documents Provide accurate and timely proposals to customers Requirements: Proven experience in Sales or Business Development and the sales process Professional or technical qualifications would be desirable. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Free parking Company Vehicle We reserve the right to close this vacancy early if we receive a high number of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
This role will provide critical hands-on leadership in a brand new, large, Build to Rent residential development in South East London with communal facilities that include a co-working lounge and gardens. The General Manager is responsible for the overall performance of the rental units at the estate by maximizing profitability and maintaining brand standards within established operational and budgetary objectives. This includes effective marketing and leasing, efficient administration, expense control, income maximisation, daily management, and training of support staff to always deliver excellent customer service. With the assistance of the Facilities Manager and Lettings Manager, the General Manager will ensure the effective delivery of planned preventative maintenance, security, cleaning, lease management, sub-contractor management, and liaison with the property landlord and stakeholders. This is a customer facing onsite role, responsible for leading the property team to deliver the brand's vision & values in an innovative, operationally efficient manner, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities: Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors. Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs. Organise and implement a resident events programme to promote community and drive resident engagement within the building. Seek ways to exceed service expectations, driving NPS and building reviews on Customer Service platforms such as Google reviews, Trustpilot and Home Views Share communications via the Marketing Team to keep residents informed and react to changing circumstances. Leasing & Administration Oversee the monthly market surveys and have a thorough understanding of competition and current market conditions. Remain on-the-pulse to contribute to a dynamic marketing & leasing strategy; providing feedback to the Asset & Operations team to recommend rental rates. Work with the Leasing Manager to lead the team to conduct viewings to prospective residents. Ensure enquiries are recorded and responded to in a timely manner, and actively promote referral programs. Oversee the referencing process to ensure prospective tenant documents are correctly processed, in accordance with company best practice and GDPR regulations. Oversee the arrears process, ensuring that rents are collected in a timely manner. Oversee the negotiation of tenancy renewals in accordance with centralised targets and take responsibility for the serving of statutory documents such as (but not limited to) Section 8 and Section 21 notices. Become expert at the localized council HMO regulations and ensure compliance, taking responsibility for the application of new licenses and liaising with the Council to provide appropriate documentation. Team Management and Development Inspire and motivate the team to deliver the business plan and embody the company's vision and values. Support new members of the team, providing a warm welcome and supporting their development through training, guidance, and mentorship. Follow the company hiring process including liaising with recruiters and candidates, interviewing and providing administrative support to the HR team. Attend and constructively contribute to Group Residence Managers meetings, sharing knowledge, insight, developing and supporting new initiatives and improved process. Manage the team rota to ensure appropriate cover for the building and keeping HR platforms up to date with approval of staff holidays and management of absence. Contribute and support the growth of company team culture, working in line with the brand values and encourage others to do the same. Facilities Management Work with the Facilities Manager to ensure compliance with current Fire and Health & Safety regulations. Support the Facilities Manager on handling the Defect Process with the Developer, lasting for 2 years post-Practical Completion of each phase. Oversee scheduled flat inspections and recording, completing all resultant actions in a timely manner. Create a system for property turn arounds at the end of tenancy and manage this with the support of the Facilities Manager. Continual oversight and monitoring of the planned preventative maintenance programs using the facilities management software platform. Manage the reactive maintenance budget and identify opportunities for financial savings and efficiencies. Contribute to the preparation of annual and project budgets and identify opportunities for Capex/Opex spend. Evaluate building performance alongside ESG targets and ambitions, reporting to the Realstar group ESG manager. Manage the relationship with utility providers including the relationship with the District Heating System. Work with the Facilities Manager to create and review internal Risk Assessments annually, and liaise with the Group Health & Safety provider for annual FRA & H&S reports & subsequent action points. Property Management Drive continuous improvement across the building, implementing new policy as required. Be the point of contact for local authorities, property consultants, solicitors, professional bodies, and others. Proactively address lease breaches, managing the remediation process to completion or escalation as required. Reconciling the monthly credit card statement and liaison with the Finance team and accountant to assign relevant cost codes. Approval of invoices and providing these to Accounts Payable for processing
Apr 17, 2024
Full time
This role will provide critical hands-on leadership in a brand new, large, Build to Rent residential development in South East London with communal facilities that include a co-working lounge and gardens. The General Manager is responsible for the overall performance of the rental units at the estate by maximizing profitability and maintaining brand standards within established operational and budgetary objectives. This includes effective marketing and leasing, efficient administration, expense control, income maximisation, daily management, and training of support staff to always deliver excellent customer service. With the assistance of the Facilities Manager and Lettings Manager, the General Manager will ensure the effective delivery of planned preventative maintenance, security, cleaning, lease management, sub-contractor management, and liaison with the property landlord and stakeholders. This is a customer facing onsite role, responsible for leading the property team to deliver the brand's vision & values in an innovative, operationally efficient manner, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities: Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors. Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs. Organise and implement a resident events programme to promote community and drive resident engagement within the building. Seek ways to exceed service expectations, driving NPS and building reviews on Customer Service platforms such as Google reviews, Trustpilot and Home Views Share communications via the Marketing Team to keep residents informed and react to changing circumstances. Leasing & Administration Oversee the monthly market surveys and have a thorough understanding of competition and current market conditions. Remain on-the-pulse to contribute to a dynamic marketing & leasing strategy; providing feedback to the Asset & Operations team to recommend rental rates. Work with the Leasing Manager to lead the team to conduct viewings to prospective residents. Ensure enquiries are recorded and responded to in a timely manner, and actively promote referral programs. Oversee the referencing process to ensure prospective tenant documents are correctly processed, in accordance with company best practice and GDPR regulations. Oversee the arrears process, ensuring that rents are collected in a timely manner. Oversee the negotiation of tenancy renewals in accordance with centralised targets and take responsibility for the serving of statutory documents such as (but not limited to) Section 8 and Section 21 notices. Become expert at the localized council HMO regulations and ensure compliance, taking responsibility for the application of new licenses and liaising with the Council to provide appropriate documentation. Team Management and Development Inspire and motivate the team to deliver the business plan and embody the company's vision and values. Support new members of the team, providing a warm welcome and supporting their development through training, guidance, and mentorship. Follow the company hiring process including liaising with recruiters and candidates, interviewing and providing administrative support to the HR team. Attend and constructively contribute to Group Residence Managers meetings, sharing knowledge, insight, developing and supporting new initiatives and improved process. Manage the team rota to ensure appropriate cover for the building and keeping HR platforms up to date with approval of staff holidays and management of absence. Contribute and support the growth of company team culture, working in line with the brand values and encourage others to do the same. Facilities Management Work with the Facilities Manager to ensure compliance with current Fire and Health & Safety regulations. Support the Facilities Manager on handling the Defect Process with the Developer, lasting for 2 years post-Practical Completion of each phase. Oversee scheduled flat inspections and recording, completing all resultant actions in a timely manner. Create a system for property turn arounds at the end of tenancy and manage this with the support of the Facilities Manager. Continual oversight and monitoring of the planned preventative maintenance programs using the facilities management software platform. Manage the reactive maintenance budget and identify opportunities for financial savings and efficiencies. Contribute to the preparation of annual and project budgets and identify opportunities for Capex/Opex spend. Evaluate building performance alongside ESG targets and ambitions, reporting to the Realstar group ESG manager. Manage the relationship with utility providers including the relationship with the District Heating System. Work with the Facilities Manager to create and review internal Risk Assessments annually, and liaise with the Group Health & Safety provider for annual FRA & H&S reports & subsequent action points. Property Management Drive continuous improvement across the building, implementing new policy as required. Be the point of contact for local authorities, property consultants, solicitors, professional bodies, and others. Proactively address lease breaches, managing the remediation process to completion or escalation as required. Reconciling the monthly credit card statement and liaison with the Finance team and accountant to assign relevant cost codes. Approval of invoices and providing these to Accounts Payable for processing
Towergate Health and Protection
Winnersh, Berkshire
Client Services Specialist - Winnersh Salary: Up to £26,000 (Depending on experience) _(Option of Hybrid working, following successful completion of probation period)_ Do you have officed based Customer Service or Administration experience? Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once you're feeling confident and you're training and probation period is complete, the role will become hybrid if you wish, where you'll have the option to split your week with days in the office and from home. We will make sure you get all the training and development you need to progress with us too, and you'll be rewarded with all the great benefits of working with the UK's largest independent Insurance Brokers. What you'll do as a Client Services Specialist: The role of Client Services Specialist is to provide exceptional client service and support for an assigned Consultant in the day to day running of their client portfolio. You will be the first point of contact for all client and Insurer queries and will use your initiative to provide support to both our clients and providers to keep them updated and provide a market leading customer experience. This includes proactively supporting policy renewals, new business and ensuring that we are compliant with processes and procedures, customer service standards, financial and Industry compliance regulations. This role is so much more than being on the phone all day, you will gather of all relevant data for each client / customer's scheme renewal and assist with preparing information for our Employee Benefits Consultants. You will also learn to carry out a whole host of activities to co-ordinate the administration of schemes including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material. What are we looking for in our Client Services Specialists? You don't need to have come from the Insurance sector though you will need to have previous officed-based experience in working with customers or clients either face to face or on the phone and you will love to provide a service that exceeds expectations, builds trusted relationships and retains loyalty, the rest is all about you as a person: Most important is your enthusiasm and motivation, do you bring your best self to work every day and have the confidence to give our clients and customers the best possible experience? Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit, find ways to improve how we do things and take care to avoid errors As mentioned, administration experience is required for this role as you will need to have strong Microsoft Office skills Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here! Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it is also just the right way to be. In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch. If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, and a standard criminal record check. _Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please._ Job Types: Full-time, Permanent Pay: £23,000.00-£26,000.00 per year Benefits: Company events Employee discount Employee mentoring programme Financial planning services Health & wellbeing programme Life insurance Referral programme Store discount Work from home Schedule: Monday to Friday Supplemental pay types: Bonus scheme Application question(s): Please confirm your salary expectation for this role? (Banding: £23,000 to £26,000) (Answer Required) To allow us to add you to our internal applicant tracking system please confirm your email address? (Answer Required) Will you now or in the future require sponsorship for employment visa status? (Answer Required) Experience: Administration: 1 year (required) Office-based customer service: 1 year (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Reading, RG41 5RB Reference ID: ARD977237
Apr 17, 2024
Full time
Client Services Specialist - Winnersh Salary: Up to £26,000 (Depending on experience) _(Option of Hybrid working, following successful completion of probation period)_ Do you have officed based Customer Service or Administration experience? Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once you're feeling confident and you're training and probation period is complete, the role will become hybrid if you wish, where you'll have the option to split your week with days in the office and from home. We will make sure you get all the training and development you need to progress with us too, and you'll be rewarded with all the great benefits of working with the UK's largest independent Insurance Brokers. What you'll do as a Client Services Specialist: The role of Client Services Specialist is to provide exceptional client service and support for an assigned Consultant in the day to day running of their client portfolio. You will be the first point of contact for all client and Insurer queries and will use your initiative to provide support to both our clients and providers to keep them updated and provide a market leading customer experience. This includes proactively supporting policy renewals, new business and ensuring that we are compliant with processes and procedures, customer service standards, financial and Industry compliance regulations. This role is so much more than being on the phone all day, you will gather of all relevant data for each client / customer's scheme renewal and assist with preparing information for our Employee Benefits Consultants. You will also learn to carry out a whole host of activities to co-ordinate the administration of schemes including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material. What are we looking for in our Client Services Specialists? You don't need to have come from the Insurance sector though you will need to have previous officed-based experience in working with customers or clients either face to face or on the phone and you will love to provide a service that exceeds expectations, builds trusted relationships and retains loyalty, the rest is all about you as a person: Most important is your enthusiasm and motivation, do you bring your best self to work every day and have the confidence to give our clients and customers the best possible experience? Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit, find ways to improve how we do things and take care to avoid errors As mentioned, administration experience is required for this role as you will need to have strong Microsoft Office skills Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here! Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it is also just the right way to be. In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch. If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, and a standard criminal record check. _Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please._ Job Types: Full-time, Permanent Pay: £23,000.00-£26,000.00 per year Benefits: Company events Employee discount Employee mentoring programme Financial planning services Health & wellbeing programme Life insurance Referral programme Store discount Work from home Schedule: Monday to Friday Supplemental pay types: Bonus scheme Application question(s): Please confirm your salary expectation for this role? (Banding: £23,000 to £26,000) (Answer Required) To allow us to add you to our internal applicant tracking system please confirm your email address? (Answer Required) Will you now or in the future require sponsorship for employment visa status? (Answer Required) Experience: Administration: 1 year (required) Office-based customer service: 1 year (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Reading, RG41 5RB Reference ID: ARD977237
What you will do Based in our Tunbridge Wells office with the rest of our Client Support team, you will assist our existing clients and help us to acquire new clients, by: Providing outstanding customer support and dealing with enquiries from our clients Producing new business proposals for our team of Consultants Compiling scheme renewals and annual strategy reports for our clients Onboarding new clients and implementing new plans for our existing clients Developing and learning the skills needed to become one of our successful consultants What we will do in return Basic salary: £24,000 - £30,000 depending on qualifications and experience Team bonus: Paid annually Holiday: 33 days' holiday (inc. bank holidays) pa, plus 3 days at Christmas Benefits: Comprehensive benefits package including Pension, Life Insurance & Wellbeing plan Personal Enthusiastic, driven, and committed to helping clients and colleagues Great communicator and a strong desire to develop yourself Be happy and able to work on your own as well as in a team environment Have great attention to detail and organisational skills Have excellent time management skills and ability to prioritise your workload Be willing to learn and pass appropriate exams Have good knowledge of Microsoft Office (Word/Excel/PowerPoint) Qualifications and experience If you have a degree, that will be great but good A levels will be fine too If you have some experience and qualifications in the Employment Law, Human Resources and/or Health and Safety Industry that would be brilliant, but is not essential You will have a good knowledge of Microsoft Office (Word/Excel/PowerPoint)
Apr 17, 2024
Full time
What you will do Based in our Tunbridge Wells office with the rest of our Client Support team, you will assist our existing clients and help us to acquire new clients, by: Providing outstanding customer support and dealing with enquiries from our clients Producing new business proposals for our team of Consultants Compiling scheme renewals and annual strategy reports for our clients Onboarding new clients and implementing new plans for our existing clients Developing and learning the skills needed to become one of our successful consultants What we will do in return Basic salary: £24,000 - £30,000 depending on qualifications and experience Team bonus: Paid annually Holiday: 33 days' holiday (inc. bank holidays) pa, plus 3 days at Christmas Benefits: Comprehensive benefits package including Pension, Life Insurance & Wellbeing plan Personal Enthusiastic, driven, and committed to helping clients and colleagues Great communicator and a strong desire to develop yourself Be happy and able to work on your own as well as in a team environment Have great attention to detail and organisational skills Have excellent time management skills and ability to prioritise your workload Be willing to learn and pass appropriate exams Have good knowledge of Microsoft Office (Word/Excel/PowerPoint) Qualifications and experience If you have a degree, that will be great but good A levels will be fine too If you have some experience and qualifications in the Employment Law, Human Resources and/or Health and Safety Industry that would be brilliant, but is not essential You will have a good knowledge of Microsoft Office (Word/Excel/PowerPoint)
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: - Demonstrated leadership ability, confidence and senior presence - ability to motivate staff - Respect for others - Customer care - Driven to achieve goals. Lead by example - Flexibility - able to lead effectively within an environment of ambiguity - Attention to detail - Gently assertive - Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input - Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them - Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: - 25 days annual leave each year - We are small to medium sized company, offering great career potential and new learning capability. - Cycle/Tech scheme - provided through cycle scheme - Pension & Health Cash Plan - Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations - Excellent working environment, with fantastic career opportunities within a growing company - Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
Apr 17, 2024
Full time
Job Title : Experienced SaaS Customer Success Manager Location: Solihull Salary: £30,000 - £35,000, depending upon experience Job Type: Permanent, Full-time Sales-i is a sector defining Software Company on a mission to create the very best products to support business and we are looking for passionate individuals to join our journey of innovation and growth. The Role: This is not a remote role, must be able to commute to Solihull weekly. The Customer Success Manager (CSM) oversees current customers with the goal of keeping high adoption, renewing contracts and upselling. The CSM should be proactively working on establishing ways the client can increase their utilisation within the tool. The CSM will have an existing diverse customer portfolio to manage, develop and expand. You will be the main point of contact, ensuring customers see the value of using our software and are using it effectively to maximise customer contract renewals and upselling opportunities. Key Result Areas: Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations Identifies issues that could impact satisfaction for the customer to ensure a healthy relationship when time for renewal Manages all notes and updates in the CRM for all customers to provide visibility throughout the company Implements sales-i best practices with the client to ensure optimal utilisation of the tool Leverages customer relationships as needed for prospect references Controls communication to keep customers informed of process and procedural changes Implements internal initiatives to continue to drive efficiencies within the Customer Success team Key Responsibilities and Accountabilities: Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers sales-i activity to recommend training and enablement best practices. Lead upselling with training and additional offerings where available. The Candidate: Saas experience is a must 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential) Presentation skills - well-articulated when speaking to groups In-depth knowledge of the sales process and customer behaviour Great at self-assessment Ability to adjust your approach to each customer Problem solving. Computer Skills Excellent written and spoken communications Ability to learn new software systems Basic math reasoning Solution oriented Behaviours: - Demonstrated leadership ability, confidence and senior presence - ability to motivate staff - Respect for others - Customer care - Driven to achieve goals. Lead by example - Flexibility - able to lead effectively within an environment of ambiguity - Attention to detail - Gently assertive - Team working - collaborative, able to work effectively as part of a team whilst encouraging and fostering teamwork; open to others' ideas and input - Influencing - high level of interpersonal skills, demonstrable ability to present ideas and take people with them - Flexible, adaptable and pragmatic - able to lead effectively within an environment of ambiguity. Time management - to achieve goals/standards Benefits: - 25 days annual leave each year - We are small to medium sized company, offering great career potential and new learning capability. - Cycle/Tech scheme - provided through cycle scheme - Pension & Health Cash Plan - Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations - Excellent working environment, with fantastic career opportunities within a growing company - Social activities and events Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience or relevant job titles of; Customer Success Manager, Customer Success Executive, Customer Excellence Manager, Client Support, Customer Services Manager, Customer Services Executive, Customer Success Consultant, Experienced Customer Services Manager and Experiences Customer Services Executive may be considered for this role.
Strategic Buyer (Indirect experience) 41,000 + benefits Large manufacturing business with a fantastic reputation! Are you an experienced Strategic Buyer who has strong indirect skills that is looking for a new role? Working for a leading manufacturer you will be working with a fantastic procurement team! Paying an attractive of 41,000 with fantastic benefits this role offers variety as well as being able to use your strong negotiation sand supplier management skills. Benefits include; Access to an onsite Doctor, Psychotherapist, Physiotherapist, and a Personal Trainer fitness coach, all at no cost. Gym membership available for just 20 per year. Medicash coverage. Cycle to Work scheme. Employee Assistance Program (EAP) Access. 25 days of annual leave plus bank holidays. Reporting to the head of procurement your responsibilities will include; Supplier Negotiation: Utilising various negotiation techniques like individual meetings, e-auctions, and supplier summits. Supplier Management: Benchmarking existing suppliers, identifying alternative sources, and arranging site trials. Contract Management: Ensuring contracts, NDAs, and agreements are in place, negotiating renewals, and maintaining databases. Cost Savings Initiatives: Working on initiatives to achieve cost savings and recording them in a savings database. Health & Safety Compliance: Ensuring contractors comply with safety requirements and procedures. Administrative Duties: Completing tasks associated with procurement office operations. Team Support: Assisting with finance, requisitions, and other tasks, supporting the Procurement Manager. Procedures Implementation: Responsible for implementing and following procedures. General Administrative Duties: Handling day-to-day administrative tasks. Travel: May be required. Qualifications: The Strategic Buyer will ideally have abusiness administration/economics/supply chain degree with minimum 3 years' procurement experience. Studying towards or fully qualified in CIPS will be highly regarded. Interested to know more? Please contact Hayley Whitehead at Pertemps Birmingham Hagley Court or click apply today!
Apr 16, 2024
Full time
Strategic Buyer (Indirect experience) 41,000 + benefits Large manufacturing business with a fantastic reputation! Are you an experienced Strategic Buyer who has strong indirect skills that is looking for a new role? Working for a leading manufacturer you will be working with a fantastic procurement team! Paying an attractive of 41,000 with fantastic benefits this role offers variety as well as being able to use your strong negotiation sand supplier management skills. Benefits include; Access to an onsite Doctor, Psychotherapist, Physiotherapist, and a Personal Trainer fitness coach, all at no cost. Gym membership available for just 20 per year. Medicash coverage. Cycle to Work scheme. Employee Assistance Program (EAP) Access. 25 days of annual leave plus bank holidays. Reporting to the head of procurement your responsibilities will include; Supplier Negotiation: Utilising various negotiation techniques like individual meetings, e-auctions, and supplier summits. Supplier Management: Benchmarking existing suppliers, identifying alternative sources, and arranging site trials. Contract Management: Ensuring contracts, NDAs, and agreements are in place, negotiating renewals, and maintaining databases. Cost Savings Initiatives: Working on initiatives to achieve cost savings and recording them in a savings database. Health & Safety Compliance: Ensuring contractors comply with safety requirements and procedures. Administrative Duties: Completing tasks associated with procurement office operations. Team Support: Assisting with finance, requisitions, and other tasks, supporting the Procurement Manager. Procedures Implementation: Responsible for implementing and following procedures. General Administrative Duties: Handling day-to-day administrative tasks. Travel: May be required. Qualifications: The Strategic Buyer will ideally have abusiness administration/economics/supply chain degree with minimum 3 years' procurement experience. Studying towards or fully qualified in CIPS will be highly regarded. Interested to know more? Please contact Hayley Whitehead at Pertemps Birmingham Hagley Court or click apply today!
Procurement Specialist, Edinburgh - Hybrid - 2 days a week onsite in Edinburgh - Initial 3 Month contract - Must have Experience with: Strategic sourcing - negotiating renewals and new deals with IT Software/Hardware providers. Excellent negotiations skills, demonstrable evidence of negotiating with Tier 1 providers. Job Title: Senior Procurement Specialist Location: Edinburgh, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Apr 16, 2024
Contractor
Procurement Specialist, Edinburgh - Hybrid - 2 days a week onsite in Edinburgh - Initial 3 Month contract - Must have Experience with: Strategic sourcing - negotiating renewals and new deals with IT Software/Hardware providers. Excellent negotiations skills, demonstrable evidence of negotiating with Tier 1 providers. Job Title: Senior Procurement Specialist Location: Edinburgh, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Maintenance Administrator Wimbledon Up to £32,000 plus 5% bonus Full-Time Permanent 8.30-5.30 Mon-Fri Office based Benefits - 23 days holiday + 3 at Christmas (not inclusive of bank holidays) (increases with length of service) - Life Assurance x1 basic salary - Option to opt into company funded Private Medical Insurance with Vitality Health - Pension contributions - 5%EE, 3% ER (increases with length of service) - Access to Beam our benefits platform - BUPA Employee Assistance Programme and Cash Plan - Other benefits include: cycle scheme, workplace nursery benefit, season ticket loans, enhanced parental leave, wellbeing and mental health services etc. Our client is looking for someone who understands commercial & residential maintenance/facilities. You will be arranging contractors, dealing with all paperwork covering a variety of team support tasks, from assisting with proposals for winning new business and renewals, to processing engineer time sheets and raising purchase orders and invoices. You will also be responsible for coordinating the Engineers and specialist contractors, which involves responding to phone calls from clients and booking both scheduled and emergency call outs. Key Responsibilities Maintenance Administrator: • Checking Sub-Contractor and Supplier invoices, ensuring they correspond with job/contract and purchase Order. • Re-charging at the agreed contractual rate where necessary. • Raising invoices for emergency call-outs, variation works and annual maintenance charges at agreed frequencies. • Ensure that all engineers and specialist contractors complete scheduled works and issuing of job reports in a timely manner. • Processing and collating labour load and expenses relating to call-outs and planned maintenance site visits. • Ensuring that engineers issue their expenses weekly and information is accurate. • Taking and logging emergency call-outs and arranging for relevant engineer or sub-contractor to attend. Keeping the client informed of engineers' approximate arrival. • Following up on status of call-out and ensuring a fully completed job report sheet is provided for issuing to the client. • Co-ordination of the engineers and specialist contractors to sites, ensuring they can feasibly travel between call-outs within agreed client timescales. • Assist with the ordering of parts, spares for sites. • Update and monitor clients assets per the clients' contract within the maintenance systems, in addition to reporting to the Operations Manager frequent failed assets for client reports and visits. • Organisation of work packages from specifications for tenders and subsequent orders to suppliers and develop strong relationships with key subcontractors and suppliers. Key Requirements for the Maintenance Administrator: Experience of using Maintenance Management Software is essential, with experience of using JobLogic Management Software preferred. Ideally you will have experience of a similar coordination or admin role in an M&E company or Facilities department. You will have excellent office administration skills, such as typing, MS Word and strong MS Excel skills. A flexible, team working attitude is essential, as well as strong customer service skills. Strong English language skills are a must, both written and verbal, as well as an excellent phone manner. Able to communicate effectively A flexible, team working attitude Strong customer service skills Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
Apr 14, 2024
Full time
Maintenance Administrator Wimbledon Up to £32,000 plus 5% bonus Full-Time Permanent 8.30-5.30 Mon-Fri Office based Benefits - 23 days holiday + 3 at Christmas (not inclusive of bank holidays) (increases with length of service) - Life Assurance x1 basic salary - Option to opt into company funded Private Medical Insurance with Vitality Health - Pension contributions - 5%EE, 3% ER (increases with length of service) - Access to Beam our benefits platform - BUPA Employee Assistance Programme and Cash Plan - Other benefits include: cycle scheme, workplace nursery benefit, season ticket loans, enhanced parental leave, wellbeing and mental health services etc. Our client is looking for someone who understands commercial & residential maintenance/facilities. You will be arranging contractors, dealing with all paperwork covering a variety of team support tasks, from assisting with proposals for winning new business and renewals, to processing engineer time sheets and raising purchase orders and invoices. You will also be responsible for coordinating the Engineers and specialist contractors, which involves responding to phone calls from clients and booking both scheduled and emergency call outs. Key Responsibilities Maintenance Administrator: • Checking Sub-Contractor and Supplier invoices, ensuring they correspond with job/contract and purchase Order. • Re-charging at the agreed contractual rate where necessary. • Raising invoices for emergency call-outs, variation works and annual maintenance charges at agreed frequencies. • Ensure that all engineers and specialist contractors complete scheduled works and issuing of job reports in a timely manner. • Processing and collating labour load and expenses relating to call-outs and planned maintenance site visits. • Ensuring that engineers issue their expenses weekly and information is accurate. • Taking and logging emergency call-outs and arranging for relevant engineer or sub-contractor to attend. Keeping the client informed of engineers' approximate arrival. • Following up on status of call-out and ensuring a fully completed job report sheet is provided for issuing to the client. • Co-ordination of the engineers and specialist contractors to sites, ensuring they can feasibly travel between call-outs within agreed client timescales. • Assist with the ordering of parts, spares for sites. • Update and monitor clients assets per the clients' contract within the maintenance systems, in addition to reporting to the Operations Manager frequent failed assets for client reports and visits. • Organisation of work packages from specifications for tenders and subsequent orders to suppliers and develop strong relationships with key subcontractors and suppliers. Key Requirements for the Maintenance Administrator: Experience of using Maintenance Management Software is essential, with experience of using JobLogic Management Software preferred. Ideally you will have experience of a similar coordination or admin role in an M&E company or Facilities department. You will have excellent office administration skills, such as typing, MS Word and strong MS Excel skills. A flexible, team working attitude is essential, as well as strong customer service skills. Strong English language skills are a must, both written and verbal, as well as an excellent phone manner. Able to communicate effectively A flexible, team working attitude Strong customer service skills Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
Renewals Consultant This is a full time position, Monday to Friday, 8:30am to 5:30pm with hybrid working arrangements between our Byfleet, Surrey office and home-working (3/2) Basic salary from £24,000 up to £25,000 per annum, depending on experience PLUS personal performance based commission, paid monthly, approx £6,000 - £8,000 per annum Requirements The main responsibility of the role of a Renewals Consultant is to manage and track our current Tenancy Agreements to ensure that all Landlords and Tenants are contacted prior to the end of their lease, in order to negotiate and renew their contracts. Duties will include; Negotiating between both parties to finalise the terms of new tenancy agreements Completing right to work checks and referencing to ensure we are fully compliant with all legislation for both parties and the property Generating and distributing new tenancy agreements Processing deposits in accordance with the My Deposit scheme General office administration including taking telephone enquiries and responding to emails Preparation of various documentation where relevant Carry out any such ad-hoc duties as may be reasonably required from time to time and in connection with the above Skills required; Prior experience working within residential lettings or any other property background for a minimum of 12 months would be desirable OR previous experience working within a fast paced business development role for a minimum of 12 months Strong written and verbal communication skills Customer focused & solutions focused Resilient and consistent when faced with conflict, and driven to resolve challenges positively Able to work as part of a team, effectively contributing toward departmental projects, targets and wider objectives. Structured and organised with good time management Benefits With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. In addition, we have a range of benefits on offer such as: Competitive salary and bonus schemes Award-winning training and skills development, including ARLA Propertymark courses (Propertymark Professional Standards Agency 2023) Employee, family & friend discounts across our property services Retail Discounts Engagement and recognition platform Season ticket loans Cycle to work scheme Technology purchasing scheme Holiday Accumulator Employee Assistance Program Wellbeing Centre Award-winning Employee Referral scheme for bringing in new talent (IHR awards 2023) Award ceremonies, competitions and more!
Apr 12, 2024
Full time
Renewals Consultant This is a full time position, Monday to Friday, 8:30am to 5:30pm with hybrid working arrangements between our Byfleet, Surrey office and home-working (3/2) Basic salary from £24,000 up to £25,000 per annum, depending on experience PLUS personal performance based commission, paid monthly, approx £6,000 - £8,000 per annum Requirements The main responsibility of the role of a Renewals Consultant is to manage and track our current Tenancy Agreements to ensure that all Landlords and Tenants are contacted prior to the end of their lease, in order to negotiate and renew their contracts. Duties will include; Negotiating between both parties to finalise the terms of new tenancy agreements Completing right to work checks and referencing to ensure we are fully compliant with all legislation for both parties and the property Generating and distributing new tenancy agreements Processing deposits in accordance with the My Deposit scheme General office administration including taking telephone enquiries and responding to emails Preparation of various documentation where relevant Carry out any such ad-hoc duties as may be reasonably required from time to time and in connection with the above Skills required; Prior experience working within residential lettings or any other property background for a minimum of 12 months would be desirable OR previous experience working within a fast paced business development role for a minimum of 12 months Strong written and verbal communication skills Customer focused & solutions focused Resilient and consistent when faced with conflict, and driven to resolve challenges positively Able to work as part of a team, effectively contributing toward departmental projects, targets and wider objectives. Structured and organised with good time management Benefits With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. In addition, we have a range of benefits on offer such as: Competitive salary and bonus schemes Award-winning training and skills development, including ARLA Propertymark courses (Propertymark Professional Standards Agency 2023) Employee, family & friend discounts across our property services Retail Discounts Engagement and recognition platform Season ticket loans Cycle to work scheme Technology purchasing scheme Holiday Accumulator Employee Assistance Program Wellbeing Centre Award-winning Employee Referral scheme for bringing in new talent (IHR awards 2023) Award ceremonies, competitions and more!
Office Manager/Senior Admin Your new company My client, a leading design consultant, is looking for an Office Manager to join their business on a permanent basis. Your new role Duties will include: OFFICE MANAGEMENT Support with answering incoming phone calls to the office. Management of incoming and outgoing post / deliveries. Responsible for the ordering office and kitchen supplies. Responsible for the arrangement of lunch requirements for client meetings. Coordinate with the team on a weekly basis regarding whereabouts and flexible working patterns. Update and maintain the global team calendar. Responsible for travel itinerary research bookings based on the requirements of the trip. Responsible for recording and reviewing company vehicle's mileage and taking appropriate action for potential over allowance. Arrange servicing, maintenance, tyre changes, repairs etc. of company vehicles. Arrange and prepare an agenda and presentation deck for the team monthly meeting. Support with research and implementing special business projects. Responsible for researching and planning company events (Summer birthday and Christmas). Supporting with collation and reviewing of subcontractor insurances. General support to company Directors & Operations Manager as and when required. IT Management of the purchase and set up new laptops, monitors etc. Management of the renewal and purchase of software. Responsible for new starter set-up including hardware/ work station, software, e-mail address, teams etc. Monitor server space and take appropriate action as required. Liaise with an IT support agency regarding server issues. Obtain and review quotes and renewals as required. Responsible for ensuring server backed-up and management of tapes. Troubleshooting/ support team with general IT issues. Liaise with Central IT (IT & Mac support agencies) regarding laptop and Mac issues. Responsible for carrying out health checks on all employee equipment. Responsible for maintenance of printer. Support with IT special projects. FINANCE Responsible for collating team travel expenses and recorded on the expense's tracker. Responsible for collating receipts and correspondence for all company purchases. Support with monthly credit card reconciliation. Support with monthly petty cash reconciliation. Supporting with management of supplier purchase orders. Support with processing supplier invoices. Support with review of supplier quotations and project final accounts. Support with raising client sales orders. General support to Finance Manager HEALTH & SAFETY Responsible for fire alarm and emergency lighting checks and fire drills. Be an appointed fire marshal and first-aider. Support with the update of the Health & Safety policies. HR Responsible for tracking absence and sickness. Support with processing annual leave requests maintenance of holiday planners and calendar. Support with recruitment and filtering of CV's. Support with the creation and upkeep company handbook, protocols and 'how-to's'. Support with the onboarding of new team members including office induction and company protocols, to ways of working. MARKETING Responsible for the creation of the recipients list and generating the mass mail on Outlook. Responsible for ensuring all Snapshot replies and undelivered are recorded on Maximiser. Support with adding new subscribers / contacts. Support with research and action any Snapshot non-deliverables. Support with general updates. BUILDING MAINTENANCE Responsible for ensuring communal and kitchen areas are kept clean / tidy. Support with building maintenance issues as they arise e.g. water leaks, broken shutters etc. Liaison with the office cleaner and ensure standards are adhered to. Liaison with Blaby (alarm supplier) regarding any fire alarm and intruder alarm issues. Responsible for the servicing and maintenance of building equipment (PAT testing, fire extinguishers, intruder alarm and fire alarm, air conditioning). What you'll need to succeed You will need to have a proven track record in working in a similar administration role. What you'll get in return The role is office based, working Monday to Friday 8.30 - 5.30pm with 1 hour lunch, paying up to £30,000 for the right candidate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 12, 2024
Full time
Office Manager/Senior Admin Your new company My client, a leading design consultant, is looking for an Office Manager to join their business on a permanent basis. Your new role Duties will include: OFFICE MANAGEMENT Support with answering incoming phone calls to the office. Management of incoming and outgoing post / deliveries. Responsible for the ordering office and kitchen supplies. Responsible for the arrangement of lunch requirements for client meetings. Coordinate with the team on a weekly basis regarding whereabouts and flexible working patterns. Update and maintain the global team calendar. Responsible for travel itinerary research bookings based on the requirements of the trip. Responsible for recording and reviewing company vehicle's mileage and taking appropriate action for potential over allowance. Arrange servicing, maintenance, tyre changes, repairs etc. of company vehicles. Arrange and prepare an agenda and presentation deck for the team monthly meeting. Support with research and implementing special business projects. Responsible for researching and planning company events (Summer birthday and Christmas). Supporting with collation and reviewing of subcontractor insurances. General support to company Directors & Operations Manager as and when required. IT Management of the purchase and set up new laptops, monitors etc. Management of the renewal and purchase of software. Responsible for new starter set-up including hardware/ work station, software, e-mail address, teams etc. Monitor server space and take appropriate action as required. Liaise with an IT support agency regarding server issues. Obtain and review quotes and renewals as required. Responsible for ensuring server backed-up and management of tapes. Troubleshooting/ support team with general IT issues. Liaise with Central IT (IT & Mac support agencies) regarding laptop and Mac issues. Responsible for carrying out health checks on all employee equipment. Responsible for maintenance of printer. Support with IT special projects. FINANCE Responsible for collating team travel expenses and recorded on the expense's tracker. Responsible for collating receipts and correspondence for all company purchases. Support with monthly credit card reconciliation. Support with monthly petty cash reconciliation. Supporting with management of supplier purchase orders. Support with processing supplier invoices. Support with review of supplier quotations and project final accounts. Support with raising client sales orders. General support to Finance Manager HEALTH & SAFETY Responsible for fire alarm and emergency lighting checks and fire drills. Be an appointed fire marshal and first-aider. Support with the update of the Health & Safety policies. HR Responsible for tracking absence and sickness. Support with processing annual leave requests maintenance of holiday planners and calendar. Support with recruitment and filtering of CV's. Support with the creation and upkeep company handbook, protocols and 'how-to's'. Support with the onboarding of new team members including office induction and company protocols, to ways of working. MARKETING Responsible for the creation of the recipients list and generating the mass mail on Outlook. Responsible for ensuring all Snapshot replies and undelivered are recorded on Maximiser. Support with adding new subscribers / contacts. Support with research and action any Snapshot non-deliverables. Support with general updates. BUILDING MAINTENANCE Responsible for ensuring communal and kitchen areas are kept clean / tidy. Support with building maintenance issues as they arise e.g. water leaks, broken shutters etc. Liaison with the office cleaner and ensure standards are adhered to. Liaison with Blaby (alarm supplier) regarding any fire alarm and intruder alarm issues. Responsible for the servicing and maintenance of building equipment (PAT testing, fire extinguishers, intruder alarm and fire alarm, air conditioning). What you'll need to succeed You will need to have a proven track record in working in a similar administration role. What you'll get in return The role is office based, working Monday to Friday 8.30 - 5.30pm with 1 hour lunch, paying up to £30,000 for the right candidate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
AMR - Specialist Property Recruiters
Portsmouth, Hampshire
A highly-regarded and respected surveying company in the Portsmouth area is looking for a person who has commercial property experience to join their team. You will be assisting with property management, rent reviews, lease renewals, facility management and some valuations. duties include: Rent collection Service charge management Supported by facility managers & a team of accounts department Cover rent reviews & lease renewals within portfolio Deal with maintenance of buildings &/or via service charge Tenant issues Direct contact with Landlords / clients Area of cover from Southampton to Salisbury to Reading to London to Crawley to Worthing & most areas in between. Organising bailiffs Overseeing rent pay overs to Landlords Overseeing service reconciliations Preparing service charge budgets Organising Schedule of dilapidations with building surveyors You will be given your own portfolio to look after and there is future options for further growth within the role and within this friendly close-knit company. there is even the possibility of purchasing shareholding in the company. If you have the experience they are looking for we would like to hear from you. We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data AMR are one of the UK's largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market. We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant,
Feb 25, 2022
Full time
A highly-regarded and respected surveying company in the Portsmouth area is looking for a person who has commercial property experience to join their team. You will be assisting with property management, rent reviews, lease renewals, facility management and some valuations. duties include: Rent collection Service charge management Supported by facility managers & a team of accounts department Cover rent reviews & lease renewals within portfolio Deal with maintenance of buildings &/or via service charge Tenant issues Direct contact with Landlords / clients Area of cover from Southampton to Salisbury to Reading to London to Crawley to Worthing & most areas in between. Organising bailiffs Overseeing rent pay overs to Landlords Overseeing service reconciliations Preparing service charge budgets Organising Schedule of dilapidations with building surveyors You will be given your own portfolio to look after and there is future options for further growth within the role and within this friendly close-knit company. there is even the possibility of purchasing shareholding in the company. If you have the experience they are looking for we would like to hear from you. We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data AMR are one of the UK's largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market. We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant,
Regulatory Affairs Consulting - the role can be at Project Manager, Senior Manager/Manager or Senior Associate Level. Salary range £50,000-£80,000pa plus package. Hybrid working is permitted for this position. Good all-round Regulatory experience is essential, the candidate cam come from a Clinical/Development, Registrations or Life-cycle management background. Equally, the candidate can come from a background in Pharma, Generics or OTC Products. Client-facing skills are welcomed but not essential. This Consultancy provides high quality services to the Pharmaceutical Industry hence there is a certain amount of overseeing Consultancy projects. Clinical/Development through to Registrations/MAA's and Product Life-cycle management. The geographic scope of this role is Pan-European some International territories. Good working knowledge of core Regulatory Affairs is essential with working knowledge of Publishing/Operations a bonus. This role reports to the Director of Regulatory Affairs. Your responsibilities will include Project Leading 'hands-on' & Advising on European Regulatory Affairs. Ideally, you will have good working knowledge and experience of: Phases I to IV: Clinical/Development Regulatory Affairs; Registrations and Post approval: CTA's, IND's, IMPD's, IB's, Protocols, updates/amendments and End of Trial Notifications/other Development Regulatory activity, CTD/Dossiers for MAA's (overseeing all Modules 1 to 5); National Submissions/MRP, DCP and Centralised Procedure. Post Marketing/Life-cycle Management - Type Ia, Ib and II Variations, Renewals and Line extensions; Labelling, PIL's and SmPC's. Scientific Advice meetings and PIP's. Orphan Drugs. As long as the candidate has part thereof of the above skills this should be sufficient for this role. With experience in Regulatory Affairs Strategy, you will have some working knowledge of Regulatory Intelligence. You will have experience in taking products through Early and Late Phase, through to successful Registrations and beyond. You will have experience across numerous Therapeutic Areas. You will possess good commercial awareness, a good understanding of how the business works, and how Regulatory matters can impact on 'the bottom line.' You will have and an excellent eye for detail. Candidates from a Consultancy, Pharma, Biopharma, or perhaps a CRO background, in all-round European Regulatory Affairs with 3-8 years' experience should be suitable for this position. Excellent salary. Joining this highly successful Consultancy is a significant commercial opportunity. Desirable location West of London, but hybrid working offered. If you are interested in this, or any other Regulatory Affairs roles, please contact Julian Turner, at Turner Regulatory Recruitment, on / , or by or apply by clicking Apply Now.
Feb 22, 2022
Full time
Regulatory Affairs Consulting - the role can be at Project Manager, Senior Manager/Manager or Senior Associate Level. Salary range £50,000-£80,000pa plus package. Hybrid working is permitted for this position. Good all-round Regulatory experience is essential, the candidate cam come from a Clinical/Development, Registrations or Life-cycle management background. Equally, the candidate can come from a background in Pharma, Generics or OTC Products. Client-facing skills are welcomed but not essential. This Consultancy provides high quality services to the Pharmaceutical Industry hence there is a certain amount of overseeing Consultancy projects. Clinical/Development through to Registrations/MAA's and Product Life-cycle management. The geographic scope of this role is Pan-European some International territories. Good working knowledge of core Regulatory Affairs is essential with working knowledge of Publishing/Operations a bonus. This role reports to the Director of Regulatory Affairs. Your responsibilities will include Project Leading 'hands-on' & Advising on European Regulatory Affairs. Ideally, you will have good working knowledge and experience of: Phases I to IV: Clinical/Development Regulatory Affairs; Registrations and Post approval: CTA's, IND's, IMPD's, IB's, Protocols, updates/amendments and End of Trial Notifications/other Development Regulatory activity, CTD/Dossiers for MAA's (overseeing all Modules 1 to 5); National Submissions/MRP, DCP and Centralised Procedure. Post Marketing/Life-cycle Management - Type Ia, Ib and II Variations, Renewals and Line extensions; Labelling, PIL's and SmPC's. Scientific Advice meetings and PIP's. Orphan Drugs. As long as the candidate has part thereof of the above skills this should be sufficient for this role. With experience in Regulatory Affairs Strategy, you will have some working knowledge of Regulatory Intelligence. You will have experience in taking products through Early and Late Phase, through to successful Registrations and beyond. You will have experience across numerous Therapeutic Areas. You will possess good commercial awareness, a good understanding of how the business works, and how Regulatory matters can impact on 'the bottom line.' You will have and an excellent eye for detail. Candidates from a Consultancy, Pharma, Biopharma, or perhaps a CRO background, in all-round European Regulatory Affairs with 3-8 years' experience should be suitable for this position. Excellent salary. Joining this highly successful Consultancy is a significant commercial opportunity. Desirable location West of London, but hybrid working offered. If you are interested in this, or any other Regulatory Affairs roles, please contact Julian Turner, at Turner Regulatory Recruitment, on / , or by or apply by clicking Apply Now.
Are you a recent graduate who is confident, competitive, driven and like to see the rewards of your hard work? Do you want to enter a fast-paced industry with potential for exciting incentives and financial rewards? Then you won't want to miss out on this opportunity to become part of a vibrant and highly rewarding company! Benefits: Offer of one-on-one training with senior leaders Competitive salary, alongside uncapped commission structure Quarterly rewards for meeting targets Lunch clubs Team holiday Role: Responsible for sourcing candidates Liaising with clients regularly in order to better understand their needs Extensive and ongoing training programme that includes one on one training with leading consultants Successful candidates will learn the full 360-degree recruitment process Offers the opportunity to progress in a rapidly growing sector Business development Account Management and renewals Successful Applicants: Recent graduates with 2:1 or higher Confident individuals with excellent communication skills Resilient and motivated applicants with a great a work ethic Candidates with a competitive nature and enjoy working in a target-based environment The Company: The company is a rapidly expanding business in the Information Technology recruitment sector and are looking to hire a number of motivated, career driven and hardworking individuals for an immediate start. An award-winning company within the recruitment sector, the company are looking to match this period of recent growth by expanding the current team based within the flagship office in central London. Having entered the FTSE 250 recently the company are looking to continue their growth and plan to be the market leader within the Information Technology recruitment sector within the next two years. Buchanan Search Buchanan Search, through rapid organic growth, is now a market leading recruitment firm and a top supplier to a number of clients including FTSE listed firms. Buchanan Search's team of consultants come from a variety of backgrounds, but all subscribe to the company ethos of Understanding, Advising and Delivering for our clients & candidates. Buchanan Search has Graduate and Executive Practices which operate tailored recruitment methodologies. They focus across the Sales, Recruitment, Executive Search, Business Intelligence, Consultancy, Engineering
Feb 21, 2022
Full time
Are you a recent graduate who is confident, competitive, driven and like to see the rewards of your hard work? Do you want to enter a fast-paced industry with potential for exciting incentives and financial rewards? Then you won't want to miss out on this opportunity to become part of a vibrant and highly rewarding company! Benefits: Offer of one-on-one training with senior leaders Competitive salary, alongside uncapped commission structure Quarterly rewards for meeting targets Lunch clubs Team holiday Role: Responsible for sourcing candidates Liaising with clients regularly in order to better understand their needs Extensive and ongoing training programme that includes one on one training with leading consultants Successful candidates will learn the full 360-degree recruitment process Offers the opportunity to progress in a rapidly growing sector Business development Account Management and renewals Successful Applicants: Recent graduates with 2:1 or higher Confident individuals with excellent communication skills Resilient and motivated applicants with a great a work ethic Candidates with a competitive nature and enjoy working in a target-based environment The Company: The company is a rapidly expanding business in the Information Technology recruitment sector and are looking to hire a number of motivated, career driven and hardworking individuals for an immediate start. An award-winning company within the recruitment sector, the company are looking to match this period of recent growth by expanding the current team based within the flagship office in central London. Having entered the FTSE 250 recently the company are looking to continue their growth and plan to be the market leader within the Information Technology recruitment sector within the next two years. Buchanan Search Buchanan Search, through rapid organic growth, is now a market leading recruitment firm and a top supplier to a number of clients including FTSE listed firms. Buchanan Search's team of consultants come from a variety of backgrounds, but all subscribe to the company ethos of Understanding, Advising and Delivering for our clients & candidates. Buchanan Search has Graduate and Executive Practices which operate tailored recruitment methodologies. They focus across the Sales, Recruitment, Executive Search, Business Intelligence, Consultancy, Engineering
Renewals and Retentions Consultant Do you have previous Renewals and Retentions experience? Are you keen to join a fast paced and growing company who are passionate about their staff and customers? Then please apply below! A successful and leading insurance provider based near Cardiff Bay is looking for driven Retentions and Renewals consultants to join their New Business Team What you'll be doing As a Renewals and Retentions Consultant, you'll be working within the team retain customers who are looking to cancel policies mid-term or at renewal stage. You will also: Build and develop relationships with existing clients, brokers and other teams to ensure the best customer service is being provided Positiviely present the company brand to all customers, raising awareness of all products being offered Ensure the renewal process is seamless and simple for all customers, alongside proactively focussing upon retention and renewals for clients Regularly review customers' demands and needs to ensure that gaps are filled and that they are receiving the best cover offered Complete various administrative tasks The experience you'll bring to the team As a bright and hardworking Retentions and Renewals consultant, you will have previous experience within a telephony or customer service environment. You will also have: Passion for providing excellent customer service at all times, with experience in relationship building Good IT and administration skills, with a keen eye for detail. Experience in achieving and exceeding sales targets, with the desire to develop and progress Excellent communication skills with people of all levels. The ability to work as part of a team but also be self-motivated to work alone. Experience in multitasking and working under pressure. And this is what you'll get in return As a Renewals and Retentions Consultant, you will receive: A salary up to £21,000 depending on experience + Commission and bonus structure 22 Days Holiday + Bank Holidays + opportunity to purchase further days Fantastic progression and development opportunities Company benefits and discounts including medical and income protection insurance A supportive and energetic team to work with every day Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell on Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'
Nov 10, 2021
Full time
Renewals and Retentions Consultant Do you have previous Renewals and Retentions experience? Are you keen to join a fast paced and growing company who are passionate about their staff and customers? Then please apply below! A successful and leading insurance provider based near Cardiff Bay is looking for driven Retentions and Renewals consultants to join their New Business Team What you'll be doing As a Renewals and Retentions Consultant, you'll be working within the team retain customers who are looking to cancel policies mid-term or at renewal stage. You will also: Build and develop relationships with existing clients, brokers and other teams to ensure the best customer service is being provided Positiviely present the company brand to all customers, raising awareness of all products being offered Ensure the renewal process is seamless and simple for all customers, alongside proactively focussing upon retention and renewals for clients Regularly review customers' demands and needs to ensure that gaps are filled and that they are receiving the best cover offered Complete various administrative tasks The experience you'll bring to the team As a bright and hardworking Retentions and Renewals consultant, you will have previous experience within a telephony or customer service environment. You will also have: Passion for providing excellent customer service at all times, with experience in relationship building Good IT and administration skills, with a keen eye for detail. Experience in achieving and exceeding sales targets, with the desire to develop and progress Excellent communication skills with people of all levels. The ability to work as part of a team but also be self-motivated to work alone. Experience in multitasking and working under pressure. And this is what you'll get in return As a Renewals and Retentions Consultant, you will receive: A salary up to £21,000 depending on experience + Commission and bonus structure 22 Days Holiday + Bank Holidays + opportunity to purchase further days Fantastic progression and development opportunities Company benefits and discounts including medical and income protection insurance A supportive and energetic team to work with every day Are you up to the challenge? If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell on Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'
An exciting opportunity has arisen as we expand our commercial operations following the challenges of Covid-19. Countryside Alliance has 50,000 paying members and over 100,000 supporters. Covid-19 has brought the opportunity to change how we engage and communicate with existing and potential members where digital comms have become increasingly important. The candidate will form an integral part of our new strategy. This role is responsible for growing membership revenue through acquisition and retention. You will work closely with all areas of the organisation to develop growth strategies and achieve set targets for the coming years. A proven track record in growing an organisation's subscription base along with along with a knowledge of digital systems is essential. This is a full time and permanent role. The successful candidate will be able to work from home and our head office in London, reporting to the Finance Director. Responsibilities Full responsibility for meeting growth, retention and revenue targets. Liaising with Campaigns team to develop marketing strategies. Produce marketing campaigns to generate and acquire new Memberships and subscribers. Ensure Email marketing to members and subscribers meets Campaigns and Commercial needs. Manage third party membership services centre dealing with customer service and inbound member queries. Manage lapsed memberships engagement, reacting to feedback and targets. Manage and develop all membership communications to include new memberships, renewals and welcome packs. Review and continually develop current membership benefits programme and category structure. Work closely and holistically with all areas of the business to understand and continually develop current and future campaigns, member data, digital comms and marketing, financial targets, non-financial targets and react to trends. Conversion of non-member contacts to members. Development of "digital first" approach to revenue generation and communication. Build relationships with external digital partners to increase the organic reach of marketing activity. Liaise closely with marketing team to build social media presence and drive membership. Develop a High Net Worth (HNW) programme to encourage donations and legacies. Ability to demonstrate effective ROI and manage budgets. Personal attributes We are looking for an individual who is very target driven with proven success in a subscription-based revenue model from previous employment or projects. They must have excellent interpersonal skills to enable them to work effectively with and motivate a wide range of characters at many different levels. The ability to problem-solve, generate ideas that work and be productive under pressure is essential. We require experience in the following systems: MS Dynamics MS Office Digital marketing systems DotDigital or Mailchimp SEO Analytics including Google Analytics, Data Studio and Social analytics Performance Management All employees have a responsibility to participate in regular performance appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development needs to meet their KPI's. Equal Opportunities Countryside Alliance is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, disability, gender reassignment, race, religion or belief, sex (gender), sexual orientation, pregnancy and maternity and marriage and civil partnership.
Oct 30, 2021
Full time
An exciting opportunity has arisen as we expand our commercial operations following the challenges of Covid-19. Countryside Alliance has 50,000 paying members and over 100,000 supporters. Covid-19 has brought the opportunity to change how we engage and communicate with existing and potential members where digital comms have become increasingly important. The candidate will form an integral part of our new strategy. This role is responsible for growing membership revenue through acquisition and retention. You will work closely with all areas of the organisation to develop growth strategies and achieve set targets for the coming years. A proven track record in growing an organisation's subscription base along with along with a knowledge of digital systems is essential. This is a full time and permanent role. The successful candidate will be able to work from home and our head office in London, reporting to the Finance Director. Responsibilities Full responsibility for meeting growth, retention and revenue targets. Liaising with Campaigns team to develop marketing strategies. Produce marketing campaigns to generate and acquire new Memberships and subscribers. Ensure Email marketing to members and subscribers meets Campaigns and Commercial needs. Manage third party membership services centre dealing with customer service and inbound member queries. Manage lapsed memberships engagement, reacting to feedback and targets. Manage and develop all membership communications to include new memberships, renewals and welcome packs. Review and continually develop current membership benefits programme and category structure. Work closely and holistically with all areas of the business to understand and continually develop current and future campaigns, member data, digital comms and marketing, financial targets, non-financial targets and react to trends. Conversion of non-member contacts to members. Development of "digital first" approach to revenue generation and communication. Build relationships with external digital partners to increase the organic reach of marketing activity. Liaise closely with marketing team to build social media presence and drive membership. Develop a High Net Worth (HNW) programme to encourage donations and legacies. Ability to demonstrate effective ROI and manage budgets. Personal attributes We are looking for an individual who is very target driven with proven success in a subscription-based revenue model from previous employment or projects. They must have excellent interpersonal skills to enable them to work effectively with and motivate a wide range of characters at many different levels. The ability to problem-solve, generate ideas that work and be productive under pressure is essential. We require experience in the following systems: MS Dynamics MS Office Digital marketing systems DotDigital or Mailchimp SEO Analytics including Google Analytics, Data Studio and Social analytics Performance Management All employees have a responsibility to participate in regular performance appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development needs to meet their KPI's. Equal Opportunities Countryside Alliance is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, disability, gender reassignment, race, religion or belief, sex (gender), sexual orientation, pregnancy and maternity and marriage and civil partnership.