Red Recruitment is partnering with a prestigious private jet company that is offering a fantastic opportunity for a Customer Service Advisor to join their team in Bristol. Successful applicants will be positive, professional individuals who are confident liaising with agents and high net worth clients. The salary for this role is 25,000 - 27,000 per annum. Salary and Package for a Customer Service Advisor : Salary: 25,000, rising to 27,000 after probation Location: Bristol Airport Contract: Permanent, full-time Hours: Rotating 12 hour shift patterns, 6.30am - 6.30pm and 10am - 10pm Key Responsibilities of a Customer Service Advisor: Managing all flight related commercial components Ensuring feasibility, sales, and management of all trip requests Preparing and communicating appropriate charter flight documents Working closely and confidently with the clients, whilst maintaining a high level of confidentiality Liaising with all departments to ensure necessary operational aspects are in place, prior to the commencement of a flight Ensuring client requirements are met whilst remaining compliant with applicable regulations such as parking, ground transport, catering, hotels, flight etc Skills and Experience of a Customer Service Advisor: Exceptional accuracy and attention to detail Great communication (written and verbal) with a friendly telephone manner High degree of competency in Microsoft Office Previous aviation knowledge is advantageous but not essential Full driving licence If you believe you'd be a good fit for this role, and would like a new opportunity in Bristol, please apply now! Red Recruitment (Agency)
Mar 29, 2024
Full time
Red Recruitment is partnering with a prestigious private jet company that is offering a fantastic opportunity for a Customer Service Advisor to join their team in Bristol. Successful applicants will be positive, professional individuals who are confident liaising with agents and high net worth clients. The salary for this role is 25,000 - 27,000 per annum. Salary and Package for a Customer Service Advisor : Salary: 25,000, rising to 27,000 after probation Location: Bristol Airport Contract: Permanent, full-time Hours: Rotating 12 hour shift patterns, 6.30am - 6.30pm and 10am - 10pm Key Responsibilities of a Customer Service Advisor: Managing all flight related commercial components Ensuring feasibility, sales, and management of all trip requests Preparing and communicating appropriate charter flight documents Working closely and confidently with the clients, whilst maintaining a high level of confidentiality Liaising with all departments to ensure necessary operational aspects are in place, prior to the commencement of a flight Ensuring client requirements are met whilst remaining compliant with applicable regulations such as parking, ground transport, catering, hotels, flight etc Skills and Experience of a Customer Service Advisor: Exceptional accuracy and attention to detail Great communication (written and verbal) with a friendly telephone manner High degree of competency in Microsoft Office Previous aviation knowledge is advantageous but not essential Full driving licence If you believe you'd be a good fit for this role, and would like a new opportunity in Bristol, please apply now! Red Recruitment (Agency)
Role: Customer Service Specialist (Inbound) Contract Length: 12 months Payrate: 12.08 per hour Hours: 37 hours per week - Need commit to a shift pattern between 8.00am - 6:00pm Monday to Friday and 8:00am - 2:00pm on a Saturday - Work 2 in 6 Saturdays Start Date: 02.04.2024 Working Arrangement: Hybrid (days TBC) To work as part of a high performing Customer Operations team energetically and enthusiastically, through direct customer and field agent contact who consistently puts our customers first and builds their trust. You will also be working on the inbound customer team handling inbound customer service calls with some element of task work. Speaking to a wide range of customers, helping and assisting them becoming debt free. Influence and aid reduction of debt at risk by spending sufficient time to investigate, analyse & validate a variety of complex work. Responsibilities Responding to all customer contact (whether direct or via our field agents) in a professional and courteous manner (as guided by the Audit Quality Framework). Pro-actively seeking to identify the best solutions for each customer, taking into account their Ability to Pay & Fair Payment Outcomes. Delivering a service where empathy and building rapport are central, that will delight our customers. Using questioning and listening skills to fully understand customer circumstances, including any vulnerability there may be in the household. Using system/tools (e.g. Kraken) to ensure effective resolution of customer issues. Help reduce the bad debt book through collection and future proofing of debt. Recognising dissatisfaction, taking appropriate action to help our customers, following the Handle with Care process. Focusing on obtaining and updating accurate data gathered through customer contact. Highlighting any issues that impact on our ability to deliver for our customers and helping to create the solutions. Willingly sharing best practice with peer group to ensure activities are completed using the most effective methods of working. Adhering to compliance, regulatory, health and safety policies. Ensuring all my actions and behaviours treat our customers fairly and comply with regulations. Experience A passion for delivering an exceptional customer experience. Resilient and excited to solve complex problems. Good English skills both written and verbal. A committed team player Ability to think on your feet in a fast-paced environment. Confidence in making important decisions. Drive to identify and implement change. Commitment to provide an outstanding customer journey. Note: This is a contract role, and employment is on behalf of Rullion. We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances. Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates. At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Mar 29, 2024
Contractor
Role: Customer Service Specialist (Inbound) Contract Length: 12 months Payrate: 12.08 per hour Hours: 37 hours per week - Need commit to a shift pattern between 8.00am - 6:00pm Monday to Friday and 8:00am - 2:00pm on a Saturday - Work 2 in 6 Saturdays Start Date: 02.04.2024 Working Arrangement: Hybrid (days TBC) To work as part of a high performing Customer Operations team energetically and enthusiastically, through direct customer and field agent contact who consistently puts our customers first and builds their trust. You will also be working on the inbound customer team handling inbound customer service calls with some element of task work. Speaking to a wide range of customers, helping and assisting them becoming debt free. Influence and aid reduction of debt at risk by spending sufficient time to investigate, analyse & validate a variety of complex work. Responsibilities Responding to all customer contact (whether direct or via our field agents) in a professional and courteous manner (as guided by the Audit Quality Framework). Pro-actively seeking to identify the best solutions for each customer, taking into account their Ability to Pay & Fair Payment Outcomes. Delivering a service where empathy and building rapport are central, that will delight our customers. Using questioning and listening skills to fully understand customer circumstances, including any vulnerability there may be in the household. Using system/tools (e.g. Kraken) to ensure effective resolution of customer issues. Help reduce the bad debt book through collection and future proofing of debt. Recognising dissatisfaction, taking appropriate action to help our customers, following the Handle with Care process. Focusing on obtaining and updating accurate data gathered through customer contact. Highlighting any issues that impact on our ability to deliver for our customers and helping to create the solutions. Willingly sharing best practice with peer group to ensure activities are completed using the most effective methods of working. Adhering to compliance, regulatory, health and safety policies. Ensuring all my actions and behaviours treat our customers fairly and comply with regulations. Experience A passion for delivering an exceptional customer experience. Resilient and excited to solve complex problems. Good English skills both written and verbal. A committed team player Ability to think on your feet in a fast-paced environment. Confidence in making important decisions. Drive to identify and implement change. Commitment to provide an outstanding customer journey. Note: This is a contract role, and employment is on behalf of Rullion. We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances. Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates. At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Customer Resolution Specialist Monday-Friday 9am-5pm Redditch, hyrbid working available 26,535, permanent/full time MPJ Recruitment are proud to be working with a brilliant business based in Redditch, Birmingham. They are looking for a down to earth, driven, and professional individual to join their Customer Resolution team. Fully paid training will be provided, and this will allow you to unleash your true potential. We are constantly looking for talented individuals to join us on our ever-exciting journey which is ran by a team of industry experts driving the business forward but who also regularly look at ways to improve you and the others around you to progress, develop and move forward with your career. Customer Resolution Specialist Responsibilities: Investigate formal complaints regarding the service provided by the Company within the prescribed time limits Conduct & record interviews with both Enforcement Agents and office-based colleagues, where necessary in relation to formal complaints Resolve complaints to the satisfaction of the client, customer, third party and/or the Company by determining and instigating the appropriate corrective action Respond to each complaint by the most appropriate means, whether this is by letter, e/mail or telephone Take individual responsibility for the integrity and accuracy of investigations and responses, ensuring honest and thorough feedback Assist in the reporting to departmental managers on a regular basis, ensuring that preventive action is applied in order to prevent similar complaints in the future Analyse all complaints on a regular basis to ensure the effectiveness of the complaints procedure and determine any further preventive action and adopt best practice and continued improvement to the customer journey Update the complaints tracker, individual case notes/files and client files with details of formal complaints from start to resolution Process vehicle and goods removed cases including dealing with third party claims Process GDPR related enquiries, Freedom of Information and all Data requests such as but not limited to Subject Access requests within the prescribed time limits. Record and process Trace Rectifications with our Trace Partners and raise concerns as deemed necessary Assistance with any other duties that are within the scope of the job purpose Customer Resolution Specialist Benefits: Free parking Hybrid working Holoday entitlement Pension plan Fully paid training plus continue training & support Great opportunity for progression and development Company events and charity days Are you interested in this Customer Resolution Specialist? CLICK APPLY.
Mar 29, 2024
Full time
Customer Resolution Specialist Monday-Friday 9am-5pm Redditch, hyrbid working available 26,535, permanent/full time MPJ Recruitment are proud to be working with a brilliant business based in Redditch, Birmingham. They are looking for a down to earth, driven, and professional individual to join their Customer Resolution team. Fully paid training will be provided, and this will allow you to unleash your true potential. We are constantly looking for talented individuals to join us on our ever-exciting journey which is ran by a team of industry experts driving the business forward but who also regularly look at ways to improve you and the others around you to progress, develop and move forward with your career. Customer Resolution Specialist Responsibilities: Investigate formal complaints regarding the service provided by the Company within the prescribed time limits Conduct & record interviews with both Enforcement Agents and office-based colleagues, where necessary in relation to formal complaints Resolve complaints to the satisfaction of the client, customer, third party and/or the Company by determining and instigating the appropriate corrective action Respond to each complaint by the most appropriate means, whether this is by letter, e/mail or telephone Take individual responsibility for the integrity and accuracy of investigations and responses, ensuring honest and thorough feedback Assist in the reporting to departmental managers on a regular basis, ensuring that preventive action is applied in order to prevent similar complaints in the future Analyse all complaints on a regular basis to ensure the effectiveness of the complaints procedure and determine any further preventive action and adopt best practice and continued improvement to the customer journey Update the complaints tracker, individual case notes/files and client files with details of formal complaints from start to resolution Process vehicle and goods removed cases including dealing with third party claims Process GDPR related enquiries, Freedom of Information and all Data requests such as but not limited to Subject Access requests within the prescribed time limits. Record and process Trace Rectifications with our Trace Partners and raise concerns as deemed necessary Assistance with any other duties that are within the scope of the job purpose Customer Resolution Specialist Benefits: Free parking Hybrid working Holoday entitlement Pension plan Fully paid training plus continue training & support Great opportunity for progression and development Company events and charity days Are you interested in this Customer Resolution Specialist? CLICK APPLY.
Personnel Selection are pleased to be working alongside this market-leading brand, who are recruiting for a new Customer Team Manager in both their inbound and outbound teams. Benefits include: 30 days holiday plus bank holidays. A friendly working environment with free on-site parking. Bupa Health Cash Plan and Life Assurance, upon successful completion of probation. Employee assistance programme, including access to a 24/7 GP service. Auto enrolment into Company Pension, or option for SMART Pension. This role pays a competitive basic salary of £34980 and there is also uncapped commission on top of this. Largely, you would be working Monday to Friday, however availability to work 1 in 10 Saturdays is required. We are looking for an experienced manager, with strong coaching skills and a track record of delivering consistently against busy targets. Ideally, you will have come from an FCA regulated background and will have good knowledge of following set processes and procedures. You should have a positive, can-do attitude and be able to communicate effectively, with strong influencing skills. You will be responsible for leading and performance managing a team of inbound/outbound sales agents to ensure individual and team targets are consistently delivered. The ideal person is keen to develop agents to become the best possible version of themselves at work. This is an exciting role within a growing business and will offer many development opportunities. Apply now for immediate consideration!
Mar 29, 2024
Full time
Personnel Selection are pleased to be working alongside this market-leading brand, who are recruiting for a new Customer Team Manager in both their inbound and outbound teams. Benefits include: 30 days holiday plus bank holidays. A friendly working environment with free on-site parking. Bupa Health Cash Plan and Life Assurance, upon successful completion of probation. Employee assistance programme, including access to a 24/7 GP service. Auto enrolment into Company Pension, or option for SMART Pension. This role pays a competitive basic salary of £34980 and there is also uncapped commission on top of this. Largely, you would be working Monday to Friday, however availability to work 1 in 10 Saturdays is required. We are looking for an experienced manager, with strong coaching skills and a track record of delivering consistently against busy targets. Ideally, you will have come from an FCA regulated background and will have good knowledge of following set processes and procedures. You should have a positive, can-do attitude and be able to communicate effectively, with strong influencing skills. You will be responsible for leading and performance managing a team of inbound/outbound sales agents to ensure individual and team targets are consistently delivered. The ideal person is keen to develop agents to become the best possible version of themselves at work. This is an exciting role within a growing business and will offer many development opportunities. Apply now for immediate consideration!
the role. This position is all about communication. A great opportunity to join the busy and growing customer services team in a beautiful environment just outside Bury St Edmunds. One thing to note is that due to the lovely slightly rural location, you will need car! Day to day you will be working within the gas electrical certification team, liaising with customers and tenants who are either enquiring about or already having tests and certifications carried out at their properties. You will take all the relevant information to enable the scheduling team to book an engineer's visit and be on hand for any questions that the property owners, tenants, or agents may have. Keeping accurate records on the system and general admin such as generating letters, photocopying, and filing will keep this role varied. why you should apply. This is a great team and lovely company that are a forerunner in what they do, they work across the UK and are growing due to the quality of their work and customer service standards. You will be busy here, the days will fly by, but a nice busy with a great team around you. If you like customer service and being on the phone, but you like some admin and being in an office rather than a call centre, this could be for you. what were looking for. As a customer service advisor, we are looking for a highly customer focussed person, who is organised and a great team player but someone who can also listen and interpret client needs by asking relevant questions and recording accurate data. You will be able to learn the companies products and services so you can guide customers to the right thing for them and let them know prices etc and answer any questions they have confidently, you will receive excellent training on all of this so an eagerness and willingness to learn is a must. All of this said, personality and teamwork are the key here if you want to give really good customer care in a growing company in beautiful surroundings this could be the job for you. At polkadotfrog recruitment, we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion.
Mar 29, 2024
Full time
the role. This position is all about communication. A great opportunity to join the busy and growing customer services team in a beautiful environment just outside Bury St Edmunds. One thing to note is that due to the lovely slightly rural location, you will need car! Day to day you will be working within the gas electrical certification team, liaising with customers and tenants who are either enquiring about or already having tests and certifications carried out at their properties. You will take all the relevant information to enable the scheduling team to book an engineer's visit and be on hand for any questions that the property owners, tenants, or agents may have. Keeping accurate records on the system and general admin such as generating letters, photocopying, and filing will keep this role varied. why you should apply. This is a great team and lovely company that are a forerunner in what they do, they work across the UK and are growing due to the quality of their work and customer service standards. You will be busy here, the days will fly by, but a nice busy with a great team around you. If you like customer service and being on the phone, but you like some admin and being in an office rather than a call centre, this could be for you. what were looking for. As a customer service advisor, we are looking for a highly customer focussed person, who is organised and a great team player but someone who can also listen and interpret client needs by asking relevant questions and recording accurate data. You will be able to learn the companies products and services so you can guide customers to the right thing for them and let them know prices etc and answer any questions they have confidently, you will receive excellent training on all of this so an eagerness and willingness to learn is a must. All of this said, personality and teamwork are the key here if you want to give really good customer care in a growing company in beautiful surroundings this could be the job for you. At polkadotfrog recruitment, we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion.
Rental Agent 25K This is an exciting opportunity to assist in the continuing success and growth of our Scotland locations and surrounding areas and ensuring a first-class service to all our customers. About Us Our reputation has been built by consistently offering our customers a personal service and quality cars which are superbly presented click apply for full job details
Mar 29, 2024
Full time
Rental Agent 25K This is an exciting opportunity to assist in the continuing success and growth of our Scotland locations and surrounding areas and ensuring a first-class service to all our customers. About Us Our reputation has been built by consistently offering our customers a personal service and quality cars which are superbly presented click apply for full job details
Travel consultants - Required for this expanding travel company based in North London. They are looking for 5 people who must have travel reservations experience and will pay between 19/24k basic plus up to 3k comm and benefits. Travel consultants duties -Selling tailormade holidays to worldwide destinations including Australia, USA, Europe, South East Asia directly to the trade -Using Worldspan an click apply for full job details
Mar 29, 2024
Full time
Travel consultants - Required for this expanding travel company based in North London. They are looking for 5 people who must have travel reservations experience and will pay between 19/24k basic plus up to 3k comm and benefits. Travel consultants duties -Selling tailormade holidays to worldwide destinations including Australia, USA, Europe, South East Asia directly to the trade -Using Worldspan an click apply for full job details
Back 2 Work Complete Training
Ellesmere Port, Cheshire
Were recruiting for Customer Service Advisors to earn up to £22,464 Per Annum. Customer Service Advisor benefits: Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790 click apply for full job details
Mar 29, 2024
Full time
Were recruiting for Customer Service Advisors to earn up to £22,464 Per Annum. Customer Service Advisor benefits: Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790 click apply for full job details
Back 2 Work Complete Training
Tunbridge Wells, Kent
Were recruiting for Customer Service Advisors to earn up to £20,411 per annum. Customer Service Advisor benefits: Competitive annual salary including a 5% shift allowance Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or se click apply for full job details
Mar 29, 2024
Full time
Were recruiting for Customer Service Advisors to earn up to £20,411 per annum. Customer Service Advisor benefits: Competitive annual salary including a 5% shift allowance Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or se click apply for full job details
Were recruiting for Customer Service Advisors to earn £21,840 per annum. Customer Service Advisor benefits: Competitive annual salary of £21,840 Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Emplo click apply for full job details
Mar 29, 2024
Full time
Were recruiting for Customer Service Advisors to earn £21,840 per annum. Customer Service Advisor benefits: Competitive annual salary of £21,840 Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Emplo click apply for full job details
Back 2 Work Complete Training
Huddersfield, Yorkshire
Were recruiting for Customer Service Advisors to earn up to £ 38,000 per annum. Customer Service Advisor benefits: Uncapped commission plan. A positive, collaborative and supportive working culture. Tailored in-house sales training provided to develop and build on your skills. Hybrid working - 2 days working from home Monday to Friday between 9am and 5pm click apply for full job details
Mar 29, 2024
Full time
Were recruiting for Customer Service Advisors to earn up to £ 38,000 per annum. Customer Service Advisor benefits: Uncapped commission plan. A positive, collaborative and supportive working culture. Tailored in-house sales training provided to develop and build on your skills. Hybrid working - 2 days working from home Monday to Friday between 9am and 5pm click apply for full job details
Back 2 Work Complete Training
Middlesbrough, Yorkshire
Were recruiting for Customer Service Advisors working hybrid to earn £20,790 per annum. Customer Service Advisor benefits: 28 days annual leave plus 8 public holidays Option to buy/sell up to annual leave Flexi-time and flexible working options available Option to join the Civil Service pension scheme Life insurance cover for 4 x annual salary Enhanced company sick pay and family leave including materni click apply for full job details
Mar 29, 2024
Full time
Were recruiting for Customer Service Advisors working hybrid to earn £20,790 per annum. Customer Service Advisor benefits: 28 days annual leave plus 8 public holidays Option to buy/sell up to annual leave Flexi-time and flexible working options available Option to join the Civil Service pension scheme Life insurance cover for 4 x annual salary Enhanced company sick pay and family leave including materni click apply for full job details
Were recruiting for Customer Service Advisors to earn up to £ 38,000 per annum. Customer Service Advisor benefits: Uncapped commission plan. A positive, collaborative and supportive working culture. Tailored in-house sales training provided to develop and build on your skills. Hybrid working - 2 days working from home Monday to Friday between 9am and 5pm click apply for full job details
Mar 29, 2024
Full time
Were recruiting for Customer Service Advisors to earn up to £ 38,000 per annum. Customer Service Advisor benefits: Uncapped commission plan. A positive, collaborative and supportive working culture. Tailored in-house sales training provided to develop and build on your skills. Hybrid working - 2 days working from home Monday to Friday between 9am and 5pm click apply for full job details
Back 2 Work Complete Training
Stockton-on-tees, County Durham
Were recruiting for Customer Service Advisors working hybridto earn£20,790per annum. Customer Service Advisor benefits: 28 days annual leave plus 8 public holidays Option to buy/sell up to annual leave Flexi-time and flexible working options available Option to join the Civil Service pension scheme Life insurance cover for 4 x annual salary Enhanced company sick pay and family leave including maternity, click apply for full job details
Mar 29, 2024
Full time
Were recruiting for Customer Service Advisors working hybridto earn£20,790per annum. Customer Service Advisor benefits: 28 days annual leave plus 8 public holidays Option to buy/sell up to annual leave Flexi-time and flexible working options available Option to join the Civil Service pension scheme Life insurance cover for 4 x annual salary Enhanced company sick pay and family leave including maternity, click apply for full job details
Job Overview /Työkuvaus Aloitus päivämäärä: 29/01/2024 Palkka: £ 21,450.00 Sijainti: Etätyö Vuorot: Maanantai-Perjantai, 07:45-16:15 Koulutuksen kesto: 2 viikkoa , kokoaikainen läsnäolovelvoite Sopimus: Vakituinen Vaatimukset: Voimassaoleva passi tehostettuja selvitystarkastuksia varten Jokapäiväiset työtehtävät asiakaspalvelu/Customer Service Representative roolissa Aloitat päiväsi kirjautumalla järjestelmiisi ja varmistat, että olet valmis tulevaan päivään Sinulla on keskeinen rooli tuen ja ohjauksen (ei neuvonnan) tarjoamisessa viisumi- ja maahanmuuttoprosessissa, asiakkaiden ohjaamisessa online-tietoihin ja -työkaluihin, saapuvien puheluiden kautta että sähköposteihin vastaten. Työskentelet energisesti ja innostuneesti osana tehokasta Customer Operations -tiimiä Työskentelemällä nopeatempoisessa ympäristössä, pyrit saavuttamaan asetetut tavoitteet, vastaamalla kaikkiin kyselyihin kohteliaasti ja ammattimaisesti. Tarvittavat osaamiset Customer Service Representative roolia varten Etsime seuraavia taitoja ja osaamista: Vahva suomen ja englannin kielen suullinen ja kirjallinen taito sekä kyky kiinnittää huomiota yksityiskohtiin Kyky luoda yhteistyöhön perustuvia asiakassuhteita nopeatempoisessa ympäristössä. Hyvä asenne ja kyky olla kanssakäymisessä erilaisten ihmisten kanssa. Ammattimainen ja ystävällinen tapa puhua puhelimessa Kokemusta asiakaspalvelutyöstä Kokemusta tavoitteellisessa ympäristössä korkealaatuisesta työskentelystä PC-taidot ja kyky navigoida useissa järjestelmissä pätevästi ja helposti. Hyvä ja tasainen kirjoitusnopeus Otat vastuuta tilanteista positiivisuudella, joustavuudella ja omistautuneella lähestymistavalla erinomaisen palvelun tarjoamiseen. Kyky työskennellä nopeatempoisessa ja mukaansatempaavassa ympäristössä
Mar 29, 2024
Full time
Job Overview /Työkuvaus Aloitus päivämäärä: 29/01/2024 Palkka: £ 21,450.00 Sijainti: Etätyö Vuorot: Maanantai-Perjantai, 07:45-16:15 Koulutuksen kesto: 2 viikkoa , kokoaikainen läsnäolovelvoite Sopimus: Vakituinen Vaatimukset: Voimassaoleva passi tehostettuja selvitystarkastuksia varten Jokapäiväiset työtehtävät asiakaspalvelu/Customer Service Representative roolissa Aloitat päiväsi kirjautumalla järjestelmiisi ja varmistat, että olet valmis tulevaan päivään Sinulla on keskeinen rooli tuen ja ohjauksen (ei neuvonnan) tarjoamisessa viisumi- ja maahanmuuttoprosessissa, asiakkaiden ohjaamisessa online-tietoihin ja -työkaluihin, saapuvien puheluiden kautta että sähköposteihin vastaten. Työskentelet energisesti ja innostuneesti osana tehokasta Customer Operations -tiimiä Työskentelemällä nopeatempoisessa ympäristössä, pyrit saavuttamaan asetetut tavoitteet, vastaamalla kaikkiin kyselyihin kohteliaasti ja ammattimaisesti. Tarvittavat osaamiset Customer Service Representative roolia varten Etsime seuraavia taitoja ja osaamista: Vahva suomen ja englannin kielen suullinen ja kirjallinen taito sekä kyky kiinnittää huomiota yksityiskohtiin Kyky luoda yhteistyöhön perustuvia asiakassuhteita nopeatempoisessa ympäristössä. Hyvä asenne ja kyky olla kanssakäymisessä erilaisten ihmisten kanssa. Ammattimainen ja ystävällinen tapa puhua puhelimessa Kokemusta asiakaspalvelutyöstä Kokemusta tavoitteellisessa ympäristössä korkealaatuisesta työskentelystä PC-taidot ja kyky navigoida useissa järjestelmissä pätevästi ja helposti. Hyvä ja tasainen kirjoitusnopeus Otat vastuuta tilanteista positiivisuudella, joustavuudella ja omistautuneella lähestymistavalla erinomaisen palvelun tarjoamiseen. Kyky työskennellä nopeatempoisessa ja mukaansatempaavassa ympäristössä
We make the energy transition a reality. Be a part of the movement and help shape a sustainable future for us all. Job Title: Senior Commercial Service Agent Location: Warwick (Hybrid available after training) Working Hrs: Full-Time (8am to 5pm, Mon to Fri) Reporting Line: Commercial Team Leader Why work for Baxi? Baxi is a heritage heating and hot water solutions provider with big ambitions to change the w click apply for full job details
Mar 29, 2024
Full time
We make the energy transition a reality. Be a part of the movement and help shape a sustainable future for us all. Job Title: Senior Commercial Service Agent Location: Warwick (Hybrid available after training) Working Hrs: Full-Time (8am to 5pm, Mon to Fri) Reporting Line: Commercial Team Leader Why work for Baxi? Baxi is a heritage heating and hot water solutions provider with big ambitions to change the w click apply for full job details
Looking for an opportunity to lead a brand-new customer service team? Wanting to join a multi-national company? Seeking job security? My Livingston based client is an industry leader within facilities management, as a multi-national organisation they provide a bespoke service to their many clients, spreading across several continents they provide a tailored and personal service to all. As they continue to grow, they are expanding their customer service function and with that comes the creation of this brand new team, as a consequence they are looking for a pair of experienced hands to help with the onboarding of new team members whilst ensuring the current response levels are always in line with their SLA. The agents are always working against the clock so this position requires someone who has direct facilities or call centre management experience, in return they will offer a very competitive salary of 30K DOE and an opportunity to earn an annual bonus. This position will be very varied and requires an organised individual to lead from the front and take responsibility for: Managing the customer service team Dealing with escalations Ensuring tickets are picked up and dealt with in a timely manner Overseeing team recruitment, appraisals and 1-2-1's Onboarding new starts Being part of the senior management team Change management This is a critical hire so my client will only entertain applicants who meet the minimum criteria: Relevant managerial experience Ability to prioritise Direct complaint Handling Experience Become a subject matter expert Successfully navigate and understand several CRM systems Lead from the front This position is Monday - Friday between 9am-5.30pm and office based. If you are readily available then even better, my client can interview applicants immediately and can offer a start date within 48 hours of being offered, likewise they are happy to wait for this who have a notice period. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Mar 29, 2024
Full time
Looking for an opportunity to lead a brand-new customer service team? Wanting to join a multi-national company? Seeking job security? My Livingston based client is an industry leader within facilities management, as a multi-national organisation they provide a bespoke service to their many clients, spreading across several continents they provide a tailored and personal service to all. As they continue to grow, they are expanding their customer service function and with that comes the creation of this brand new team, as a consequence they are looking for a pair of experienced hands to help with the onboarding of new team members whilst ensuring the current response levels are always in line with their SLA. The agents are always working against the clock so this position requires someone who has direct facilities or call centre management experience, in return they will offer a very competitive salary of 30K DOE and an opportunity to earn an annual bonus. This position will be very varied and requires an organised individual to lead from the front and take responsibility for: Managing the customer service team Dealing with escalations Ensuring tickets are picked up and dealt with in a timely manner Overseeing team recruitment, appraisals and 1-2-1's Onboarding new starts Being part of the senior management team Change management This is a critical hire so my client will only entertain applicants who meet the minimum criteria: Relevant managerial experience Ability to prioritise Direct complaint Handling Experience Become a subject matter expert Successfully navigate and understand several CRM systems Lead from the front This position is Monday - Friday between 9am-5.30pm and office based. If you are readily available then even better, my client can interview applicants immediately and can offer a start date within 48 hours of being offered, likewise they are happy to wait for this who have a notice period. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Do you like helping people resolve issues? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you. The Role: We are recruiting for an exciting temporary position to join our call centre in central Manchester as a Helpline Agent. You will be part of a service that inspects and services those within an education setting. The work that you undertake is life-changing and in order to achieve your best you will be supported, coached and mentored by an experienced team and given full training enabling you to make considered, timely and fair decisions in the workplace. Please Note: The role adopts a 60% hybrid working model with the expectation that workers do 3 days in the office. Hours are shifts between 09:00 - 17:00 , You will be contracted to 37 hours each week. The initial contract is temporary for 3 months. The offer is subject to passing government basic DBS clearance and 3 years reference checks. What will be your primary responsibilities? The role will involve, but not be limited to you performing the following: Lead by example and uphold and embody our values at all times. Ensuring the protection of children and learners is paramount. Adhere to responsibilities under health and safety legislation and policies. Demonstrate a positive commitment to equities and diversity. Ensure safeguarding children and students is paramount, and at all times lead by example. Demonstrating and embedding core values of putting children and students first, upholding our independence, and exhibiting accountability and transparency in all we do. Complete all work effectively to a high standard, making decisions within well-defined procedures and in accordance with legislation. Provide a high-quality service to internal and external customers, responding appropriately and effectively to queries and complaints Understand and complete several processes following guidance and frameworks. Use a number of Information Systems to accurately access, inform, complete, and record work. Consider existing working practices and identify areas for improvement, providing feedback where appropriate and improving own performance by taking on board feedback and continuously looking for ways to improve. To apply for this post, you will have: Be able to use basic Microsoft packages including Word, Excel and Outlook Adapt to changing priorities and ability to work at pace Good communication and interpersonal skills (both verbal and written) Professional and customer-focused, ability to understand the needs of vulnerable customers Able to work in a hybrid manner, attending the office at least 40% of their working week 5 GCSE's (or equivalent), grade A-C, including English and Maths or equivalent (Desirable) Benefits In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: - The opportunity to join and work in the public sector Competitive pay rates - 11.45 per hour Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity About Us We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly. Apply By applying today, you can kick start our fantastic on boarding process, as well as the ability to develop professionally and gain experience with this incredible government organisation. Consultant- Jessica - Manchester public sector branch Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 29, 2024
Seasonal
Do you like helping people resolve issues? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you. The Role: We are recruiting for an exciting temporary position to join our call centre in central Manchester as a Helpline Agent. You will be part of a service that inspects and services those within an education setting. The work that you undertake is life-changing and in order to achieve your best you will be supported, coached and mentored by an experienced team and given full training enabling you to make considered, timely and fair decisions in the workplace. Please Note: The role adopts a 60% hybrid working model with the expectation that workers do 3 days in the office. Hours are shifts between 09:00 - 17:00 , You will be contracted to 37 hours each week. The initial contract is temporary for 3 months. The offer is subject to passing government basic DBS clearance and 3 years reference checks. What will be your primary responsibilities? The role will involve, but not be limited to you performing the following: Lead by example and uphold and embody our values at all times. Ensuring the protection of children and learners is paramount. Adhere to responsibilities under health and safety legislation and policies. Demonstrate a positive commitment to equities and diversity. Ensure safeguarding children and students is paramount, and at all times lead by example. Demonstrating and embedding core values of putting children and students first, upholding our independence, and exhibiting accountability and transparency in all we do. Complete all work effectively to a high standard, making decisions within well-defined procedures and in accordance with legislation. Provide a high-quality service to internal and external customers, responding appropriately and effectively to queries and complaints Understand and complete several processes following guidance and frameworks. Use a number of Information Systems to accurately access, inform, complete, and record work. Consider existing working practices and identify areas for improvement, providing feedback where appropriate and improving own performance by taking on board feedback and continuously looking for ways to improve. To apply for this post, you will have: Be able to use basic Microsoft packages including Word, Excel and Outlook Adapt to changing priorities and ability to work at pace Good communication and interpersonal skills (both verbal and written) Professional and customer-focused, ability to understand the needs of vulnerable customers Able to work in a hybrid manner, attending the office at least 40% of their working week 5 GCSE's (or equivalent), grade A-C, including English and Maths or equivalent (Desirable) Benefits In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: - The opportunity to join and work in the public sector Competitive pay rates - 11.45 per hour Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity About Us We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly. Apply By applying today, you can kick start our fantastic on boarding process, as well as the ability to develop professionally and gain experience with this incredible government organisation. Consultant- Jessica - Manchester public sector branch Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Telesales Agent - Night Shifts! Warm leads only Only 32 hours per week - 3 nights on, 3 nights off 45K OTE! Are you an experienced sales advisor with a drive to make money? Experienced in working within B2B/B2C Sales? This is an exciting opportunity to work for a claims management company with great earning potential! If you have at least 12 months sales experience, then we want to hear from you! Salary: 25,000 Basic + OTE circa 45,000 Location: Manchester Airport/Wythenshawe, Manchester (Office Working) Contract: Permanent Hours: Full Time, 32 hours per week Shifts: Opening hours are Monday - Sunday 9pm - 9am NIGHT SHIFTS - working 3 nights on, 3 nights off. CCA Recruitment are excited to be recruiting for Telesales Agents who are looking to work night shifts within a role that has great earning potential! Based in the companies contact centre you will be taking inbound calls from warm leads and looking to convert these into sales. You will also do some outbound calls to customers that have expressed an interest online and are looking for a call back. These sales will be based in Australia, hence the shifts patterns being between 9pm - 9am, so you must be available to work night shifts for this position. If you have the experience and are an enthusiastic and energetic person and you would like to join the team, please apply now! As a Telesales Advisor you will be: Handling incoming calls and converting these into sales opportunities. Making any necessary call backs to web leads and follow up calls to convert sales. Delivering a high level of customer service. Provide a personalised solution to each customer's needs. Provide accurate information to customers. Ensure accurate data is captured. If this role as a Telesales Agent sounds like the right fit, please don't hesitate to apply!
Mar 29, 2024
Full time
Telesales Agent - Night Shifts! Warm leads only Only 32 hours per week - 3 nights on, 3 nights off 45K OTE! Are you an experienced sales advisor with a drive to make money? Experienced in working within B2B/B2C Sales? This is an exciting opportunity to work for a claims management company with great earning potential! If you have at least 12 months sales experience, then we want to hear from you! Salary: 25,000 Basic + OTE circa 45,000 Location: Manchester Airport/Wythenshawe, Manchester (Office Working) Contract: Permanent Hours: Full Time, 32 hours per week Shifts: Opening hours are Monday - Sunday 9pm - 9am NIGHT SHIFTS - working 3 nights on, 3 nights off. CCA Recruitment are excited to be recruiting for Telesales Agents who are looking to work night shifts within a role that has great earning potential! Based in the companies contact centre you will be taking inbound calls from warm leads and looking to convert these into sales. You will also do some outbound calls to customers that have expressed an interest online and are looking for a call back. These sales will be based in Australia, hence the shifts patterns being between 9pm - 9am, so you must be available to work night shifts for this position. If you have the experience and are an enthusiastic and energetic person and you would like to join the team, please apply now! As a Telesales Advisor you will be: Handling incoming calls and converting these into sales opportunities. Making any necessary call backs to web leads and follow up calls to convert sales. Delivering a high level of customer service. Provide a personalised solution to each customer's needs. Provide accurate information to customers. Ensure accurate data is captured. If this role as a Telesales Agent sounds like the right fit, please don't hesitate to apply!
Were recruiting for Customer Service Advisors to earn £25,000 + 10k OTE per annum. Customer Service Advisor benefits: Training is included to prepare you for this role Customer Service Advisor role: Calling potential customers to persuade them to use Apprenticeship services click apply for full job details
Mar 29, 2024
Full time
Were recruiting for Customer Service Advisors to earn £25,000 + 10k OTE per annum. Customer Service Advisor benefits: Training is included to prepare you for this role Customer Service Advisor role: Calling potential customers to persuade them to use Apprenticeship services click apply for full job details