An exciting opportunity has become available for a Programme Administrator to join our client s Service Delivery Team. Attention to detail is key in this role as the successful candidate will provide administrative and quality assurance support to various different research project teams. Programme Administrator Responsibilities This is a varied role, working with client and project management tasks involving surveys and other regulated documentation and therefore requires an organised person that is detail orientated and works with accuracy in anything they turn their hand to. The main responsibilities of the role include but are not limited to: Checking of documentation and surveys to ensure they are compliant, published and distributed to company standards and regulatory requirements. Monitoring project progress. Working with clients to resolve any queries they may have, escalating to managers where necessary. Using specific software to build surveys. Verifying, validating and controlling of data files complying with UK GDPR by using automated processes. Other ad hoc duties as requested by line manager. Programme Administrator Rewards As well as working for a great company, providing services for a great cause, you can benefit from the following: Flexible working hours A convenient location with free parking. Learning and development Opportunities The Company Our client is a not-for-profit organisation within the healthcare sector. Programme Administrator Experience Essential This is a great opportunity if you: Have gained relevant work experience or experience relevant to the role via academic study Have demonstrable experience in maintaining client relationships through customer service or client management. Can confidently organise and maintain accurate records, that contain sensitive and confidential data. Can work efficiently at varying paces to tight deadlines across multiple projects, being hands-on and flexible where required. Is able to professionally work and build working relationships with staff and clients at all levels. Have strong written and verbal communication skills and good competency with Microsoft Word, Excel, PowerPoint and Outlook. Desirable Whilst the following criteria isn t essential to the role it would be advantageous and desirable if you can demonstrate the following: Knowledge and experience of project management principles and systems. Experience of deploying online or postal surveys. Knowledge of data protection standards. An avid interest in healthcare research or market research. Location OX4 - There is parking on site. This is a full time position working 37.5 hours per week Monday Friday. This is a hybrid working position, however you will be required to be in the office full time during the training period of 3 months (approximately) and whenever the business need requires you to be. How to Apply for this Programme Administrator role Please apply online with an up-to-date CV. Should you have any questions about your application please get in touch with Recruitment Consultant, Jade Lawrence, (url removed) or (phone number removed) The client is looking to interview as soon as possible. Interview details are TBC should you be successfully shortlisted and will take place via TEAMs. Successful candidates will be required to undergo pre-employment vetting checks and must have the right to work in the UK. INDBOOST Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter
Mar 29, 2024
Contractor
An exciting opportunity has become available for a Programme Administrator to join our client s Service Delivery Team. Attention to detail is key in this role as the successful candidate will provide administrative and quality assurance support to various different research project teams. Programme Administrator Responsibilities This is a varied role, working with client and project management tasks involving surveys and other regulated documentation and therefore requires an organised person that is detail orientated and works with accuracy in anything they turn their hand to. The main responsibilities of the role include but are not limited to: Checking of documentation and surveys to ensure they are compliant, published and distributed to company standards and regulatory requirements. Monitoring project progress. Working with clients to resolve any queries they may have, escalating to managers where necessary. Using specific software to build surveys. Verifying, validating and controlling of data files complying with UK GDPR by using automated processes. Other ad hoc duties as requested by line manager. Programme Administrator Rewards As well as working for a great company, providing services for a great cause, you can benefit from the following: Flexible working hours A convenient location with free parking. Learning and development Opportunities The Company Our client is a not-for-profit organisation within the healthcare sector. Programme Administrator Experience Essential This is a great opportunity if you: Have gained relevant work experience or experience relevant to the role via academic study Have demonstrable experience in maintaining client relationships through customer service or client management. Can confidently organise and maintain accurate records, that contain sensitive and confidential data. Can work efficiently at varying paces to tight deadlines across multiple projects, being hands-on and flexible where required. Is able to professionally work and build working relationships with staff and clients at all levels. Have strong written and verbal communication skills and good competency with Microsoft Word, Excel, PowerPoint and Outlook. Desirable Whilst the following criteria isn t essential to the role it would be advantageous and desirable if you can demonstrate the following: Knowledge and experience of project management principles and systems. Experience of deploying online or postal surveys. Knowledge of data protection standards. An avid interest in healthcare research or market research. Location OX4 - There is parking on site. This is a full time position working 37.5 hours per week Monday Friday. This is a hybrid working position, however you will be required to be in the office full time during the training period of 3 months (approximately) and whenever the business need requires you to be. How to Apply for this Programme Administrator role Please apply online with an up-to-date CV. Should you have any questions about your application please get in touch with Recruitment Consultant, Jade Lawrence, (url removed) or (phone number removed) The client is looking to interview as soon as possible. Interview details are TBC should you be successfully shortlisted and will take place via TEAMs. Successful candidates will be required to undergo pre-employment vetting checks and must have the right to work in the UK. INDBOOST Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter
Deputy Manager 18 hours per week About our culture The Works is such an awesome place to well work! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic you.We've built an environment that's busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners! It's the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work we're people who 'do'. Overview of the role When you join us, we'll actually call you a Deputy Manager, not Team Leader. As a retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. As a retail leader you'll inspire your team to deliver the best customer experience by creating 'moments that matter' with our retail customers.You'll also have the opportunity to make a real difference with your team too, playing an important role in coaching and motivating the team to help be the best they can be, whilst working shoulder to shoulder with them on the retail shop floor.We recognise that our Team Leaders/Deputy Managers our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Deputy Manager Key responsibilities Stand-in for the Store Manager and be responsible for all metrics whilst they're away Drive retail commerciality Deliver great store standards and ensure tasks are completed accurate Work shoulder to shoulder with your team on the retail shop floor Coach and motivate the team to deliver an amazing customer experience But most importantly, you'll know how to have fun, and not take yourself too seriously, after all having fun is part of our DNA! Work/life balance As we're open long hours and our shifts do include weekends; whether you are studying, have family/caring commitments, or perhaps you're a crafting supremo who's creating a top-secret masterpiece . we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off. The skills you'll need To flourish with us as a Team Leader, you'll need to be resilient, love retail, be people focussed and passionate about our brand and ranges. You'll be commercially astute A great communicator Able to understand and analyse data Have a knack for problem solving An eye for merchandising Comfortable with tech such as PC's, Tills, Smartphones and e-mail Supportive of team wellbeing, performance and career aspirations Our PERKS really are 'The Works' 25% Colleague Discount - Plus, exclusive double-discount days MyWorks - Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more Can-Do Academy - Instant access to further training and development to help you grow with us and develop your career Wagestream - Claim early access to 50% of your wages as you earn them Share Scheme - Become a shareholder and own your very own piece of The Works! 24/7 support for you and your family - Through our Employee Assistance Programme and Retail Trust Partnerships; Get free counselling, will-writing services, financial and emotional support for you and your family - because you matter! Save As You Earn - Save directly from your salary Long Service Awards - Cash, gifts, or holiday rewards Recognition Awards - For outstanding service, customer feedback, excellent sales and more! + Loads more! - Holiday, Pension, Sick pay, Life assurance and optional charity giving Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled Our Values We are Crafty We are Caring We are Can-do
Mar 29, 2024
Full time
Deputy Manager 18 hours per week About our culture The Works is such an awesome place to well work! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic you.We've built an environment that's busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners! It's the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work we're people who 'do'. Overview of the role When you join us, we'll actually call you a Deputy Manager, not Team Leader. As a retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. As a retail leader you'll inspire your team to deliver the best customer experience by creating 'moments that matter' with our retail customers.You'll also have the opportunity to make a real difference with your team too, playing an important role in coaching and motivating the team to help be the best they can be, whilst working shoulder to shoulder with them on the retail shop floor.We recognise that our Team Leaders/Deputy Managers our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Deputy Manager Key responsibilities Stand-in for the Store Manager and be responsible for all metrics whilst they're away Drive retail commerciality Deliver great store standards and ensure tasks are completed accurate Work shoulder to shoulder with your team on the retail shop floor Coach and motivate the team to deliver an amazing customer experience But most importantly, you'll know how to have fun, and not take yourself too seriously, after all having fun is part of our DNA! Work/life balance As we're open long hours and our shifts do include weekends; whether you are studying, have family/caring commitments, or perhaps you're a crafting supremo who's creating a top-secret masterpiece . we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off. The skills you'll need To flourish with us as a Team Leader, you'll need to be resilient, love retail, be people focussed and passionate about our brand and ranges. You'll be commercially astute A great communicator Able to understand and analyse data Have a knack for problem solving An eye for merchandising Comfortable with tech such as PC's, Tills, Smartphones and e-mail Supportive of team wellbeing, performance and career aspirations Our PERKS really are 'The Works' 25% Colleague Discount - Plus, exclusive double-discount days MyWorks - Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more Can-Do Academy - Instant access to further training and development to help you grow with us and develop your career Wagestream - Claim early access to 50% of your wages as you earn them Share Scheme - Become a shareholder and own your very own piece of The Works! 24/7 support for you and your family - Through our Employee Assistance Programme and Retail Trust Partnerships; Get free counselling, will-writing services, financial and emotional support for you and your family - because you matter! Save As You Earn - Save directly from your salary Long Service Awards - Cash, gifts, or holiday rewards Recognition Awards - For outstanding service, customer feedback, excellent sales and more! + Loads more! - Holiday, Pension, Sick pay, Life assurance and optional charity giving Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled Our Values We are Crafty We are Caring We are Can-do
Deputy Manager 19 hours per week Ideal core working days: Fully FlexAbout our culture The Works is such an awesome place to well work! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic you.We've built an environment that's busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners! It's the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work we're people who 'do'. Overview of the role When you join us, we'll actually call you a Deputy Manager, not Team Leader. As a retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. As a retail leader you'll inspire your team to deliver the best customer experience by creating 'moments that matter' with our retail customers.You'll also have the opportunity to make a real difference with your team too, playing an important role in coaching and motivating the team to help be the best they can be, whilst working shoulder to shoulder with them on the retail shop floor.We recognise that our Team Leaders/Deputy Managers our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Deputy Manager Key responsibilities Stand-in for the Store Manager and be responsible for all metrics whilst they're away Drive retail commerciality Deliver great store standards and ensure tasks are completed accurate Work shoulder to shoulder with your team on the retail shop floor Coach and motivate the team to deliver an amazing customer experience But most importantly, you'll know how to have fun, and not take yourself too seriously, after all having fun is part of our DNA! Work/life balance As we're open long hours and our shifts do include weekends; whether you are studying, have family/caring commitments, or perhaps you're a crafting supremo who's creating a top-secret masterpiece . we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off. The skills you'll need To flourish with us as a Team Leader, you'll need to be resilient, love retail, be people focussed and passionate about our brand and ranges. You'll be commercially astute A great communicator Able to understand and analyse data Have a knack for problem solving An eye for merchandising Comfortable with tech such as PC's, Tills, Smartphones and e-mail Supportive of team wellbeing, performance and career aspirations Our PERKS really are 'The Works' 25% Colleague Discount - Plus, exclusive double-discount days MyWorks - Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more Can-Do Academy - Instant access to further training and development to help you grow with us and develop your career Wagestream - Claim early access to 50% of your wages as you earn them Share Scheme - Become a shareholder and own your very own piece of The Works! 24/7 support for you and your family - Through our Employee Assistance Programme and Retail Trust Partnerships; Get free counselling, will-writing services, financial and emotional support for you and your family - because you matter! Save As You Earn - Save directly from your salary Long Service Awards - Cash, gifts, or holiday rewards Recognition Awards - For outstanding service, customer feedback, excellent sales and more! + Loads more! - Holiday, Pension, Sick pay, Life assurance and optional charity giving Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled Our Values We are Crafty We are Caring We are Can-do
Mar 29, 2024
Full time
Deputy Manager 19 hours per week Ideal core working days: Fully FlexAbout our culture The Works is such an awesome place to well work! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic you.We've built an environment that's busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners! It's the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work we're people who 'do'. Overview of the role When you join us, we'll actually call you a Deputy Manager, not Team Leader. As a retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. As a retail leader you'll inspire your team to deliver the best customer experience by creating 'moments that matter' with our retail customers.You'll also have the opportunity to make a real difference with your team too, playing an important role in coaching and motivating the team to help be the best they can be, whilst working shoulder to shoulder with them on the retail shop floor.We recognise that our Team Leaders/Deputy Managers our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Deputy Manager Key responsibilities Stand-in for the Store Manager and be responsible for all metrics whilst they're away Drive retail commerciality Deliver great store standards and ensure tasks are completed accurate Work shoulder to shoulder with your team on the retail shop floor Coach and motivate the team to deliver an amazing customer experience But most importantly, you'll know how to have fun, and not take yourself too seriously, after all having fun is part of our DNA! Work/life balance As we're open long hours and our shifts do include weekends; whether you are studying, have family/caring commitments, or perhaps you're a crafting supremo who's creating a top-secret masterpiece . we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off. The skills you'll need To flourish with us as a Team Leader, you'll need to be resilient, love retail, be people focussed and passionate about our brand and ranges. You'll be commercially astute A great communicator Able to understand and analyse data Have a knack for problem solving An eye for merchandising Comfortable with tech such as PC's, Tills, Smartphones and e-mail Supportive of team wellbeing, performance and career aspirations Our PERKS really are 'The Works' 25% Colleague Discount - Plus, exclusive double-discount days MyWorks - Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more Can-Do Academy - Instant access to further training and development to help you grow with us and develop your career Wagestream - Claim early access to 50% of your wages as you earn them Share Scheme - Become a shareholder and own your very own piece of The Works! 24/7 support for you and your family - Through our Employee Assistance Programme and Retail Trust Partnerships; Get free counselling, will-writing services, financial and emotional support for you and your family - because you matter! Save As You Earn - Save directly from your salary Long Service Awards - Cash, gifts, or holiday rewards Recognition Awards - For outstanding service, customer feedback, excellent sales and more! + Loads more! - Holiday, Pension, Sick pay, Life assurance and optional charity giving Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled Our Values We are Crafty We are Caring We are Can-do
Deputy Manager 18 hours per weekIdeal core working days: 3/4 DaysAbout our culture The Works is such an awesome place to well work! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic you.We've built an environment that's busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners! It's the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work we're people who 'do'. Overview of the role When you join us, we'll actually call you a Deputy Manager, not Team Leader. As a retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. As a retail leader you'll inspire your team to deliver the best customer experience by creating 'moments that matter' with our retail customers.You'll also have the opportunity to make a real difference with your team too, playing an important role in coaching and motivating the team to help be the best they can be, whilst working shoulder to shoulder with them on the retail shop floor.We recognise that our Team Leaders/Deputy Managers our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Deputy Manager Key responsibilities Stand-in for the Store Manager and be responsible for all metrics whilst they're away Drive retail commerciality Deliver great store standards and ensure tasks are completed accurate Work shoulder to shoulder with your team on the retail shop floor Coach and motivate the team to deliver an amazing customer experience But most importantly, you'll know how to have fun, and not take yourself too seriously, after all having fun is part of our DNA! Work/life balance As we're open long hours and our shifts do include weekends; whether you are studying, have family/caring commitments, or perhaps you're a crafting supremo who's creating a top-secret masterpiece . we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off. The skills you'll need To flourish with us as a Team Leader, you'll need to be resilient, love retail, be people focussed and passionate about our brand and ranges. You'll be commercially astute A great communicator Able to understand and analyse data Have a knack for problem solving An eye for merchandising Comfortable with tech such as PC's, Tills, Smartphones and e-mail Supportive of team wellbeing, performance and career aspirations Our PERKS really are 'The Works' 25% Colleague Discount - Plus, exclusive double-discount days MyWorks - Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more Can-Do Academy - Instant access to further training and development to help you grow with us and develop your career Wagestream - Claim early access to 50% of your wages as you earn them Share Scheme - Become a shareholder and own your very own piece of The Works! 24/7 support for you and your family - Through our Employee Assistance Programme and Retail Trust Partnerships; Get free counselling, will-writing services, financial and emotional support for you and your family - because you matter! Save As You Earn - Save directly from your salary Long Service Awards - Cash, gifts, or holiday rewards Recognition Awards - For outstanding service, customer feedback, excellent sales and more! + Loads more! - Holiday, Pension, Sick pay, Life assurance and optional charity giving Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled Our Values We are Crafty We are Caring We are Can-do
Mar 29, 2024
Full time
Deputy Manager 18 hours per weekIdeal core working days: 3/4 DaysAbout our culture The Works is such an awesome place to well work! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic you.We've built an environment that's busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners! It's the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work we're people who 'do'. Overview of the role When you join us, we'll actually call you a Deputy Manager, not Team Leader. As a retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. As a retail leader you'll inspire your team to deliver the best customer experience by creating 'moments that matter' with our retail customers.You'll also have the opportunity to make a real difference with your team too, playing an important role in coaching and motivating the team to help be the best they can be, whilst working shoulder to shoulder with them on the retail shop floor.We recognise that our Team Leaders/Deputy Managers our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Deputy Manager Key responsibilities Stand-in for the Store Manager and be responsible for all metrics whilst they're away Drive retail commerciality Deliver great store standards and ensure tasks are completed accurate Work shoulder to shoulder with your team on the retail shop floor Coach and motivate the team to deliver an amazing customer experience But most importantly, you'll know how to have fun, and not take yourself too seriously, after all having fun is part of our DNA! Work/life balance As we're open long hours and our shifts do include weekends; whether you are studying, have family/caring commitments, or perhaps you're a crafting supremo who's creating a top-secret masterpiece . we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off. The skills you'll need To flourish with us as a Team Leader, you'll need to be resilient, love retail, be people focussed and passionate about our brand and ranges. You'll be commercially astute A great communicator Able to understand and analyse data Have a knack for problem solving An eye for merchandising Comfortable with tech such as PC's, Tills, Smartphones and e-mail Supportive of team wellbeing, performance and career aspirations Our PERKS really are 'The Works' 25% Colleague Discount - Plus, exclusive double-discount days MyWorks - Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more Can-Do Academy - Instant access to further training and development to help you grow with us and develop your career Wagestream - Claim early access to 50% of your wages as you earn them Share Scheme - Become a shareholder and own your very own piece of The Works! 24/7 support for you and your family - Through our Employee Assistance Programme and Retail Trust Partnerships; Get free counselling, will-writing services, financial and emotional support for you and your family - because you matter! Save As You Earn - Save directly from your salary Long Service Awards - Cash, gifts, or holiday rewards Recognition Awards - For outstanding service, customer feedback, excellent sales and more! + Loads more! - Holiday, Pension, Sick pay, Life assurance and optional charity giving Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled Our Values We are Crafty We are Caring We are Can-do
The Animal and Plant Health Agency (APHA) is an executive agency of the Department for Environment, Food & Rural Affairs, and works on behalf of the Scottish Government and Welsh Government. Our diverse teams of over 2,000 skilled and committed professionals come together to provide research, advice and support to UK Government for safeguarding animal, public and plant health for benefit of the environment and economy. Provide specialist expertise, leadership and management to APHA's Animal Science Technical team. To include biocontainment and livestock management and the advancement of animal sciences. Leadership and implementation of APHA's Animal Welfare and Biosecurity Standards. As part of a team provide input into the operation of ACDP CL2, CL3 and SAPO CL2, CL3, CL4 biosecure animal facilities. Develop and drive APHA Animal Science capability and provide specialist support to the APHA Weybridge Masterplan development (animal facility requirements). Job description Animal Science Specialism: The jobholder will be specialist with regards to the species in their area. They will advise on and oversee housing and husbandry. They will liaise with the Named Information Officer if new species or housing changes are being discussed. They will actively advance animal sciences and are expected to further science capability within the department. They will acquire an E2PPL certificate and may be required to hold their own Project Licence. They will be a Personal Licence holder and develop a wide range of skills in regulated procedures including animal euthanasia and assist with necropsy and sampling procedures as appropriate. They will oversee a range of livestock and disease biocontainment facilities and will develop specialist containment expertise for farmed livestock and animal models up to ACDP 3 and SAPO 4 classification - working on a wide range of zoonotic pathogens. Daily Husbandry and care of animals and poultry as required. BioEthics, Animal Welfare and Ethical Review Body (AWERB): The jobholder is expected to be an active member of the AWERB, participating in committee meetings as well as having input into project licence applications, study reviews and offer advice on the 3Rs. Livestock Facilities Management Ensure compliance with ACDP/SAPO legislation. Attend Biological Safety Committee as Animal Sciences representative. Liaison with Estates, Facilities management and sub-contractors as required to ensure animal facilities are maintained as fit for purpose and future-proofed. Stakeholder oversight and input in the design and planning of animal facility refurbishments, new builds and equipment installation/maintenance. They will offer advice and support to the site re-development (Science capability for Animal Health) project as required. Fulfilling Building/Facility Officer duties in a high disease biocontainment (up to and included ACDP3/SAPO4) facility including liaising with the maintenance providers to ensure the appropriate monitoring and maintenance of plant including generators, water testing, alarm systems, Building Management Systems and biocontainment controls. Safety, Health and Wellbeing: They will ensure that adequate training and planning for response to emergency scenarios is in place within teams; actively participate in safety inspections and audits with Department Safety Officer, and ensure timely closure of safety audit actions. Ensure that appropriate documentation e.g. Risk assessments, Standard Operating Procedures (SOPs) and log books are in place. Work closely with the Department Safety Officer (DSO), the SHaW (Safety, Health and Wellbeing) department, in respect of these duties. Carry out ad-hoc monitoring and regularly visit the animal facilities to monitor adherence to procedures. This might include non-compliance with APHA H&S Policy, SOPs and Risk Assessments. Study and Contract leadership and Management: The jobholder will work closely with animal tech team supervisors and scientists in the planning and conduct of studies being carried out in their area assuring compliance, staffing and timely execution. They will interact with scientists and be proactive in raising any concerns. They will participate in pre-start meetings and ensure the appropriate meeting forms are completed and submitted. The jobholder will be required to oversee the implementation of commercial contracts that involve the facilities under their management, acting as the named manager and liaising with APHA Commercial Unit Business Development Manager. They will take part in meetings with the suppliers and liaise with the APHA contract team on compliance concerns and other issues. Communication: The jobholder will be required to have excellent communication skills liaising with a diverse range of people in writing, verbally and using a range of IT platforms. Confidently deliver training, instruction, Toolbox Talks, and Team Briefings, actively contribute to ASU Management meetings and chair meetings as required. They will be part of study pre-start meetings. They will write and participate in peer reviews of SOPs, Risk Assessments, Toolbox Talks, and documentation supporting Animal Science activities i.e. papers and summary reports. Budget and Financial planning: The jobholder will have an overview of the allocated budget and manage resources carefully. They will be involved in planning of new work and liaise with the Department administration team to identify such work and to inform workforce planning. They will be responsible for reviewing and approving requisitions for ASU and Foreign Payments on APHA's Single Operating Platform. Staff Management, Resource and Succession planning: The jobholder needs to be an experienced staff manager with sound interpersonal skills. They will work closely with the Workgroup Leader to be proactive in succession planning and remain involved in planning of future workloads and staff capability. They will work with junior animal technicians and advise them in scientific data collection and analysis. Participation in staff utilisation meetings to ensure efficient use of resources, succession planning and developing skills, specialism and flexibility across teams. Person specification Behaviours Seeing the Bigger Picture Making Effective Decisions Communicating and Influencing Experience Strong interpersonal and communication skills - written and oral, teamwork Technical Specialist Expertise Animal Science degree Experience in working with a range of animals Previous experience with experimental models or pathogens at different containment levels Licences Driving Licence Qualifications Animal Sciences Degree Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Making Effective Decisions Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: Experience in working with a range of animals Previous experience with experimental models or pathogens at different containment levels BenefitsAlongside your salary of £42,577, Animal and Plant Health Agency contributes £10,648 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA. Our benefits include generous annual leave of 25 days (rising one day per year up to 30 days after 5 years), flexible working, a contributory pension, staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme. Should you be successful in your application, you can join the active community of scientists and engineers in government as part of the GSE Profession (GSEP). Becoming a member enables you to grow your understanding of profession activities within your own organisation and across the profession. GSEP encourages all members to develop professionally and personally with a variety of free opportunities to learn, develop and network across government. Visit the GSEP GOV.UK page and GSE blog for more details. Pension and Financial Benefits Your pension is a valuable part of your total reward package and there are various options including Alpha and Partnership pension schemes in which Defra can invest in providing a contribution to the cost of your pension. Life Assurance: if you become too ill or die before retirement valuable benefits will be provided to you and your family. Learning and Development Access to five days learning and development each year to support professional development through Civil Service Learning. Corporate induction and three days special leave for volunteering. Staff Wellbeing Access to Employee Assistance Programme, available 24/7, providing advice and guidance on both personal and employment issues such as personal wellbeing, career development, legal matters such as landlord / tenant disputes. Access to the Employee Assistance Programme, Occupational Health Service and the Civil Service Sports Council. Job Types: Full-time, Permanent Salary: £42,577.00-£47,039.00 per year Benefits: Company pension Work Location: In person Reference ID: 343399
Mar 29, 2024
Full time
The Animal and Plant Health Agency (APHA) is an executive agency of the Department for Environment, Food & Rural Affairs, and works on behalf of the Scottish Government and Welsh Government. Our diverse teams of over 2,000 skilled and committed professionals come together to provide research, advice and support to UK Government for safeguarding animal, public and plant health for benefit of the environment and economy. Provide specialist expertise, leadership and management to APHA's Animal Science Technical team. To include biocontainment and livestock management and the advancement of animal sciences. Leadership and implementation of APHA's Animal Welfare and Biosecurity Standards. As part of a team provide input into the operation of ACDP CL2, CL3 and SAPO CL2, CL3, CL4 biosecure animal facilities. Develop and drive APHA Animal Science capability and provide specialist support to the APHA Weybridge Masterplan development (animal facility requirements). Job description Animal Science Specialism: The jobholder will be specialist with regards to the species in their area. They will advise on and oversee housing and husbandry. They will liaise with the Named Information Officer if new species or housing changes are being discussed. They will actively advance animal sciences and are expected to further science capability within the department. They will acquire an E2PPL certificate and may be required to hold their own Project Licence. They will be a Personal Licence holder and develop a wide range of skills in regulated procedures including animal euthanasia and assist with necropsy and sampling procedures as appropriate. They will oversee a range of livestock and disease biocontainment facilities and will develop specialist containment expertise for farmed livestock and animal models up to ACDP 3 and SAPO 4 classification - working on a wide range of zoonotic pathogens. Daily Husbandry and care of animals and poultry as required. BioEthics, Animal Welfare and Ethical Review Body (AWERB): The jobholder is expected to be an active member of the AWERB, participating in committee meetings as well as having input into project licence applications, study reviews and offer advice on the 3Rs. Livestock Facilities Management Ensure compliance with ACDP/SAPO legislation. Attend Biological Safety Committee as Animal Sciences representative. Liaison with Estates, Facilities management and sub-contractors as required to ensure animal facilities are maintained as fit for purpose and future-proofed. Stakeholder oversight and input in the design and planning of animal facility refurbishments, new builds and equipment installation/maintenance. They will offer advice and support to the site re-development (Science capability for Animal Health) project as required. Fulfilling Building/Facility Officer duties in a high disease biocontainment (up to and included ACDP3/SAPO4) facility including liaising with the maintenance providers to ensure the appropriate monitoring and maintenance of plant including generators, water testing, alarm systems, Building Management Systems and biocontainment controls. Safety, Health and Wellbeing: They will ensure that adequate training and planning for response to emergency scenarios is in place within teams; actively participate in safety inspections and audits with Department Safety Officer, and ensure timely closure of safety audit actions. Ensure that appropriate documentation e.g. Risk assessments, Standard Operating Procedures (SOPs) and log books are in place. Work closely with the Department Safety Officer (DSO), the SHaW (Safety, Health and Wellbeing) department, in respect of these duties. Carry out ad-hoc monitoring and regularly visit the animal facilities to monitor adherence to procedures. This might include non-compliance with APHA H&S Policy, SOPs and Risk Assessments. Study and Contract leadership and Management: The jobholder will work closely with animal tech team supervisors and scientists in the planning and conduct of studies being carried out in their area assuring compliance, staffing and timely execution. They will interact with scientists and be proactive in raising any concerns. They will participate in pre-start meetings and ensure the appropriate meeting forms are completed and submitted. The jobholder will be required to oversee the implementation of commercial contracts that involve the facilities under their management, acting as the named manager and liaising with APHA Commercial Unit Business Development Manager. They will take part in meetings with the suppliers and liaise with the APHA contract team on compliance concerns and other issues. Communication: The jobholder will be required to have excellent communication skills liaising with a diverse range of people in writing, verbally and using a range of IT platforms. Confidently deliver training, instruction, Toolbox Talks, and Team Briefings, actively contribute to ASU Management meetings and chair meetings as required. They will be part of study pre-start meetings. They will write and participate in peer reviews of SOPs, Risk Assessments, Toolbox Talks, and documentation supporting Animal Science activities i.e. papers and summary reports. Budget and Financial planning: The jobholder will have an overview of the allocated budget and manage resources carefully. They will be involved in planning of new work and liaise with the Department administration team to identify such work and to inform workforce planning. They will be responsible for reviewing and approving requisitions for ASU and Foreign Payments on APHA's Single Operating Platform. Staff Management, Resource and Succession planning: The jobholder needs to be an experienced staff manager with sound interpersonal skills. They will work closely with the Workgroup Leader to be proactive in succession planning and remain involved in planning of future workloads and staff capability. They will work with junior animal technicians and advise them in scientific data collection and analysis. Participation in staff utilisation meetings to ensure efficient use of resources, succession planning and developing skills, specialism and flexibility across teams. Person specification Behaviours Seeing the Bigger Picture Making Effective Decisions Communicating and Influencing Experience Strong interpersonal and communication skills - written and oral, teamwork Technical Specialist Expertise Animal Science degree Experience in working with a range of animals Previous experience with experimental models or pathogens at different containment levels Licences Driving Licence Qualifications Animal Sciences Degree Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Making Effective Decisions Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: Experience in working with a range of animals Previous experience with experimental models or pathogens at different containment levels BenefitsAlongside your salary of £42,577, Animal and Plant Health Agency contributes £10,648 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA. Our benefits include generous annual leave of 25 days (rising one day per year up to 30 days after 5 years), flexible working, a contributory pension, staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme. Should you be successful in your application, you can join the active community of scientists and engineers in government as part of the GSE Profession (GSEP). Becoming a member enables you to grow your understanding of profession activities within your own organisation and across the profession. GSEP encourages all members to develop professionally and personally with a variety of free opportunities to learn, develop and network across government. Visit the GSEP GOV.UK page and GSE blog for more details. Pension and Financial Benefits Your pension is a valuable part of your total reward package and there are various options including Alpha and Partnership pension schemes in which Defra can invest in providing a contribution to the cost of your pension. Life Assurance: if you become too ill or die before retirement valuable benefits will be provided to you and your family. Learning and Development Access to five days learning and development each year to support professional development through Civil Service Learning. Corporate induction and three days special leave for volunteering. Staff Wellbeing Access to Employee Assistance Programme, available 24/7, providing advice and guidance on both personal and employment issues such as personal wellbeing, career development, legal matters such as landlord / tenant disputes. Access to the Employee Assistance Programme, Occupational Health Service and the Civil Service Sports Council. Job Types: Full-time, Permanent Salary: £42,577.00-£47,039.00 per year Benefits: Company pension Work Location: In person Reference ID: 343399
Response Organisation is the largest mental health charity in Oxfordshire that has expanded across the Thames Valley. Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services and supported housing. Do you have the desire to help change lives and an interest in mental health? Project Delivery Manager - £40,000 - £46,000 per annum (Salaries vary depending on experiences) Hours 37 hours per week (flexible working opportunities available) Department Business Support Team Location Littlemore, Oxford (Agile working opportunities available) 33 days annual inclusive of bank holidays. Flexible and agile working opportunities. Blue Light card and other discounted shopping. Employee Assistant Plan - with access to free counselling. Cycle to Work Scheme. Enhanced family friendly leave. Professional qualification sponsorship and study leave. £500 refer a friend bonus scheme. Optional health cash care plan with money off prescriptions and treatments. Wellbeing hub and mental wellbeing support app approved by NHS. Free onsite parking. Free flu jabs. Free DBS application. What You ll Be Doing: As the Project Delivery Manager you will be responsible for generating and delivering improvements to ensure services are fit for the future. You will act as an expert resource across the Organisation in Service Change and Project Management ensuring delivery of services meet the needs of the individuals we support. Some of the core duties will include: Successful delivery of high-profile contracts and programmes in collaboration with support providers and commissioners. Design and deliver change projects utilising a project management approach. Provide overall direction for the delivery of contracts and improvement programmes within agreed scope and strategic priorities of Response Analyse data and feedback to make data-driven decisions and continuously improve programme outcomes. Identify and implement opportunities for process improvement and efficiency enhancements within identified contracts. The Successful Applicant: Our main priority for this role is to find someone that can live our values every day of Caring, Safe, Creative and Aspirational . Experience working within a project delivery role and experience of the health and social care sector is desirable, however, someone with a curious mind, can analyse data and understands how to influence and motivate people to achieve the same outcomes is more important. We are happy to support you, your personal development and work to progressing your career with us. We are looking for someone with: Experience with running projects, utilising a project management approach to achieve outcomes. The ability to break down and solve problems effectively alone and with others. A proven track record of mapping and managing challenging stakeholder groups which have competing priorities. Be able to use their own initiative to implement improvements and efficiencies Excellent organisational skills Build open, honest and trusting relationships quickly This role will work on key strategic projects taking place across the business and will be a member of the Extended Leadership Team. We are particularly interested in people who have experience in delivering transformation and managing change. If this Project Delivery Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website: Response Mental Health Care & Support. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Mar 29, 2024
Full time
Response Organisation is the largest mental health charity in Oxfordshire that has expanded across the Thames Valley. Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services and supported housing. Do you have the desire to help change lives and an interest in mental health? Project Delivery Manager - £40,000 - £46,000 per annum (Salaries vary depending on experiences) Hours 37 hours per week (flexible working opportunities available) Department Business Support Team Location Littlemore, Oxford (Agile working opportunities available) 33 days annual inclusive of bank holidays. Flexible and agile working opportunities. Blue Light card and other discounted shopping. Employee Assistant Plan - with access to free counselling. Cycle to Work Scheme. Enhanced family friendly leave. Professional qualification sponsorship and study leave. £500 refer a friend bonus scheme. Optional health cash care plan with money off prescriptions and treatments. Wellbeing hub and mental wellbeing support app approved by NHS. Free onsite parking. Free flu jabs. Free DBS application. What You ll Be Doing: As the Project Delivery Manager you will be responsible for generating and delivering improvements to ensure services are fit for the future. You will act as an expert resource across the Organisation in Service Change and Project Management ensuring delivery of services meet the needs of the individuals we support. Some of the core duties will include: Successful delivery of high-profile contracts and programmes in collaboration with support providers and commissioners. Design and deliver change projects utilising a project management approach. Provide overall direction for the delivery of contracts and improvement programmes within agreed scope and strategic priorities of Response Analyse data and feedback to make data-driven decisions and continuously improve programme outcomes. Identify and implement opportunities for process improvement and efficiency enhancements within identified contracts. The Successful Applicant: Our main priority for this role is to find someone that can live our values every day of Caring, Safe, Creative and Aspirational . Experience working within a project delivery role and experience of the health and social care sector is desirable, however, someone with a curious mind, can analyse data and understands how to influence and motivate people to achieve the same outcomes is more important. We are happy to support you, your personal development and work to progressing your career with us. We are looking for someone with: Experience with running projects, utilising a project management approach to achieve outcomes. The ability to break down and solve problems effectively alone and with others. A proven track record of mapping and managing challenging stakeholder groups which have competing priorities. Be able to use their own initiative to implement improvements and efficiencies Excellent organisational skills Build open, honest and trusting relationships quickly This role will work on key strategic projects taking place across the business and will be a member of the Extended Leadership Team. We are particularly interested in people who have experience in delivering transformation and managing change. If this Project Delivery Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website: Response Mental Health Care & Support. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
We're working with an e-commerce group who have seen exceptional growth over the past 18 months. Due to this growth and with there being a number of acquisitions on the horizon they are looking to strengthen their Finance team with a Commercial Finance Analyst This role will focus on using analytical business insights to transform, inform and direct the business to achieve the corporate goals and enhance values. The individual will be working closely with a range of stakeholders to understand and develop their business insights to achieve these goals to produce profitable growth. Responsibilities include: Production of monthly customer profitability reports Identify, understand and test any issues with data sources and processing through the reporting model Review the report outputs for any anomalies and resolve Review methodology and development of the reports ensuring any changes to company processes are reflected in the model and / or any required changes to data sources are implemented Experience in Power BI or another analytical tool. Commercial acumen understanding all elements of the customer experience from order process, shipping and fulfilment to invoicing. Engagement with key stakeholders for data sources, cost calculation methodology and changes to company processes (Customer Services & Supply Chain) Provide Cost to Serve scenario analysis for new and existing business tenders Engagement with Procurement, Supply Chain, Customer Services & Credit Control to provide costs / data enabling completion of CTS scenarios Provide coaching and support to Account Managers raising awareness and understanding of how their customers behaviours impact profitability Attend regular account review meetings and workshops with Sales teams to identify and measure revenue, margin and operational cost improvement actions Produce KPI trend analysis by Region, Team, Rep and Customer Requirements A qualified accountant (ACCA / ACA / CIMA) would be preferred, although QBE is considered Strong Excel and Power BI / SQL experience. Commercial acumen for designing and reviewing output of reports. Strong analytical skills, with the ability to adopt a logical approach to solving problems with variance visualisations of output. Strong communication skills - able to business partner effectively Adaptable - able to continuously improve processes and spot opportunities for improvement Microsoft Dynamics/365 experience would be highly beneficial but not essential Benefits £45,000 - £55,000 26 holidays plus bank holidays Annual Bonus Employee discount scheme Study support where required
Mar 29, 2024
Full time
We're working with an e-commerce group who have seen exceptional growth over the past 18 months. Due to this growth and with there being a number of acquisitions on the horizon they are looking to strengthen their Finance team with a Commercial Finance Analyst This role will focus on using analytical business insights to transform, inform and direct the business to achieve the corporate goals and enhance values. The individual will be working closely with a range of stakeholders to understand and develop their business insights to achieve these goals to produce profitable growth. Responsibilities include: Production of monthly customer profitability reports Identify, understand and test any issues with data sources and processing through the reporting model Review the report outputs for any anomalies and resolve Review methodology and development of the reports ensuring any changes to company processes are reflected in the model and / or any required changes to data sources are implemented Experience in Power BI or another analytical tool. Commercial acumen understanding all elements of the customer experience from order process, shipping and fulfilment to invoicing. Engagement with key stakeholders for data sources, cost calculation methodology and changes to company processes (Customer Services & Supply Chain) Provide Cost to Serve scenario analysis for new and existing business tenders Engagement with Procurement, Supply Chain, Customer Services & Credit Control to provide costs / data enabling completion of CTS scenarios Provide coaching and support to Account Managers raising awareness and understanding of how their customers behaviours impact profitability Attend regular account review meetings and workshops with Sales teams to identify and measure revenue, margin and operational cost improvement actions Produce KPI trend analysis by Region, Team, Rep and Customer Requirements A qualified accountant (ACCA / ACA / CIMA) would be preferred, although QBE is considered Strong Excel and Power BI / SQL experience. Commercial acumen for designing and reviewing output of reports. Strong analytical skills, with the ability to adopt a logical approach to solving problems with variance visualisations of output. Strong communication skills - able to business partner effectively Adaptable - able to continuously improve processes and spot opportunities for improvement Microsoft Dynamics/365 experience would be highly beneficial but not essential Benefits £45,000 - £55,000 26 holidays plus bank holidays Annual Bonus Employee discount scheme Study support where required
Retail Team Leader/Deputy Manager18 hours per week (full flexibility) Type of store: High StreetAbout our culture The Works is such an awesome place to well work! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic you.We've built an environment that's busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners! It's the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work we're people who 'do'. Overview of the role When you join us, we'll actually call you a Deputy Manager, not Team Leader. As a retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. As a retail leader you'll inspire your team to deliver the best customer experience by creating 'moments that matter' with our retail customers.You'll also have the opportunity to make a real difference with your team too, playing an important role in coaching and motivating the team to help be the best they can be, whilst working shoulder to shoulder with them on the retail shop floor.We recognise that our Team Leaders/Deputy Managers our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Deputy Manager Key responsibilities Stand-in for the Store Manager and be responsible for all metrics whilst they're away Drive retail commerciality Deliver great store standards and ensure tasks are completed accurate Work shoulder to shoulder with your team on the retail shop floor Coach and motivate the team to deliver an amazing customer experience But most importantly, you'll know how to have fun, and not take yourself too seriously, after all having fun is part of our DNA! Work/life balance As we're open long hours and our shifts do include weekends; whether you are studying, have family/caring commitments, or perhaps you're a crafting supremo who's creating a top-secret masterpiece . we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off. The skills you'll need To flourish with us as a Team Leader, you'll need to be resilient, love retail, be people focussed and passionate about our brand and ranges. You'll be commercially astute A great communicator Able to understand and analyse data Have a knack for problem solving An eye for merchandising Comfortable with tech such as PC's, Tills, Smartphones and e-mail Supportive of team wellbeing, performance and career aspirations Our PERKS really are 'The Works' 25% Colleague Discount - Plus, exclusive double-discount days MyWorks - Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more Can-Do Academy - Instant access to further training and development to help you grow with us and develop your career Wagestream - Claim early access to 50% of your wages as you earn them Share Scheme - Become a shareholder and own your very own piece of The Works! 24/7 support for you and your family - Through our Employee Assistance Programme and Retail Trust Partnerships; Get free counselling, will-writing services, financial and emotional support for you and your family - because you matter! Save As You Earn - Save directly from your salary Long Service Awards - Cash, gifts, or holiday rewards Recognition Awards - For outstanding service, customer feedback, excellent sales and more! + Loads more! - Holiday, Pension, Sick pay, Life assurance and optional charity giving Our PurposeTo inspire reading. learning, creativity and play - making lives more fulfilled Our ValuesWe are Crafty We are Caring We are Can-do
Mar 29, 2024
Full time
Retail Team Leader/Deputy Manager18 hours per week (full flexibility) Type of store: High StreetAbout our culture The Works is such an awesome place to well work! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic you.We've built an environment that's busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners! It's the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work we're people who 'do'. Overview of the role When you join us, we'll actually call you a Deputy Manager, not Team Leader. As a retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. As a retail leader you'll inspire your team to deliver the best customer experience by creating 'moments that matter' with our retail customers.You'll also have the opportunity to make a real difference with your team too, playing an important role in coaching and motivating the team to help be the best they can be, whilst working shoulder to shoulder with them on the retail shop floor.We recognise that our Team Leaders/Deputy Managers our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Deputy Manager Key responsibilities Stand-in for the Store Manager and be responsible for all metrics whilst they're away Drive retail commerciality Deliver great store standards and ensure tasks are completed accurate Work shoulder to shoulder with your team on the retail shop floor Coach and motivate the team to deliver an amazing customer experience But most importantly, you'll know how to have fun, and not take yourself too seriously, after all having fun is part of our DNA! Work/life balance As we're open long hours and our shifts do include weekends; whether you are studying, have family/caring commitments, or perhaps you're a crafting supremo who's creating a top-secret masterpiece . we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off. The skills you'll need To flourish with us as a Team Leader, you'll need to be resilient, love retail, be people focussed and passionate about our brand and ranges. You'll be commercially astute A great communicator Able to understand and analyse data Have a knack for problem solving An eye for merchandising Comfortable with tech such as PC's, Tills, Smartphones and e-mail Supportive of team wellbeing, performance and career aspirations Our PERKS really are 'The Works' 25% Colleague Discount - Plus, exclusive double-discount days MyWorks - Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more Can-Do Academy - Instant access to further training and development to help you grow with us and develop your career Wagestream - Claim early access to 50% of your wages as you earn them Share Scheme - Become a shareholder and own your very own piece of The Works! 24/7 support for you and your family - Through our Employee Assistance Programme and Retail Trust Partnerships; Get free counselling, will-writing services, financial and emotional support for you and your family - because you matter! Save As You Earn - Save directly from your salary Long Service Awards - Cash, gifts, or holiday rewards Recognition Awards - For outstanding service, customer feedback, excellent sales and more! + Loads more! - Holiday, Pension, Sick pay, Life assurance and optional charity giving Our PurposeTo inspire reading. learning, creativity and play - making lives more fulfilled Our ValuesWe are Crafty We are Caring We are Can-do
Locations: Newcastle Upon Tyne, Nottingham, Stratford, Worthing As our Group Head of Governance Risk Assurance and Control (GRAC) you will lead the GRAC team, within CFO Corporate Support. Corporate Support provides a range of services to all CFO Directorates including finance, planning and performance reporting. CFO operates a broad range of services for HMRC, including estates, payments, strategic finance, commercial, and more, as well as Government Banking. This means that the risk landscape is both dynamic and vast, and supporting the business to navigate this makes this an exceptionally exciting and rewarding role. You will lead the GRAC team (currently 4 team members) and be a key member of the Reporting and Assurance Senior Leadership Team, supporting the CFO Group Head of Reporting and Assurance in the coordination and oversight of GRAC activities including driving improvement in CFO s risk, process, controls, and assurance, and GRAC reporting to key partners. Improving the management of risk and controls in the group is a key priority for the Director General and his SLT, and you will have the opportunity to present to SLT in addition to working regularly with Directors and their risk leads. Please note that we are only able to offer this role at the stated locations. From 2nd April HMRC staff are expected to attend their office for 60% of the working week. Job description The successful candidate will: Play a strategic role in improving CFO s risk and control environment and progressing HMRC s GRAC change agenda within the CFO group, working with stakeholders across HMRC and cross government as necessary and building positive relationships to support CFO s GRAC work. Demonstrate senior leadership skills as an active member of the Reporting and Assurance senior leadership team. You will also be mentoring and developing the four-person team of GRAC professionals, creating an environment where they can learn and thrive, developing a culture of continuous improvement. Develop, and drive delivery of, the CFO Risk Improvement Plan and achieve the milestones to help CFO achieve the What Good Looks Like Statements (WGLLs) to improve the wider risk and control environment. Work closely with CFO SLT to drive the risk agenda, report on progress against the plan and plan work. Guide CFO Directors to understand and own risk, process and controls within their areas. They will then support their teams to adhere to risk/controls/process policies as set out by Corporate Finance and HMRC Risk and Control Board; and co-ordinate the completion of the CFO Governance Statement to time and quality requirements. Be the subject expert providing advice in line with HM Treasury s Orange Book and Management of Risk (MoR) Principles/Framework. Providing GRAC updates across the organisation, including (but not limited to) senior stakeholders and governance functions such as the CFO Senior Leadership Team Meetings, Internal Audit, HMRC Risk Management team/HMRC Risk Improvement Community, HMRC Control Board, etc. Contribute to regular assessments of CFO risk management including undertaking periodic risk maturity assessments. Monitor, provide constructive challenge to /and reports on the level of risk exposure across the Groups, using information and data from several sources and stakeholders. Essential Criteria A strong risk management background and deep understanding of the three lines of defence model. Excellent communication and relationship building skills, along with experience of working with senior board level colleagues. As a champion of risk, you will have a passion for developing our risk capability and the personality to influence stakeholders throughout the HMRC Groups and the Department more widely. A proven track record as a manager and leader. Either holds, or prepared to immediately study towards, a Management of Risk (MoR) qualification. Desirable Criteria Experience in risk or assurance in the public sector would be beneficial. Benefits Learning and development tailored to your role. An environment with flexible working options. A culture encouraging inclusion and diversity. A Civil Service pension with an average employer contribution of 27%.
Mar 29, 2024
Full time
Locations: Newcastle Upon Tyne, Nottingham, Stratford, Worthing As our Group Head of Governance Risk Assurance and Control (GRAC) you will lead the GRAC team, within CFO Corporate Support. Corporate Support provides a range of services to all CFO Directorates including finance, planning and performance reporting. CFO operates a broad range of services for HMRC, including estates, payments, strategic finance, commercial, and more, as well as Government Banking. This means that the risk landscape is both dynamic and vast, and supporting the business to navigate this makes this an exceptionally exciting and rewarding role. You will lead the GRAC team (currently 4 team members) and be a key member of the Reporting and Assurance Senior Leadership Team, supporting the CFO Group Head of Reporting and Assurance in the coordination and oversight of GRAC activities including driving improvement in CFO s risk, process, controls, and assurance, and GRAC reporting to key partners. Improving the management of risk and controls in the group is a key priority for the Director General and his SLT, and you will have the opportunity to present to SLT in addition to working regularly with Directors and their risk leads. Please note that we are only able to offer this role at the stated locations. From 2nd April HMRC staff are expected to attend their office for 60% of the working week. Job description The successful candidate will: Play a strategic role in improving CFO s risk and control environment and progressing HMRC s GRAC change agenda within the CFO group, working with stakeholders across HMRC and cross government as necessary and building positive relationships to support CFO s GRAC work. Demonstrate senior leadership skills as an active member of the Reporting and Assurance senior leadership team. You will also be mentoring and developing the four-person team of GRAC professionals, creating an environment where they can learn and thrive, developing a culture of continuous improvement. Develop, and drive delivery of, the CFO Risk Improvement Plan and achieve the milestones to help CFO achieve the What Good Looks Like Statements (WGLLs) to improve the wider risk and control environment. Work closely with CFO SLT to drive the risk agenda, report on progress against the plan and plan work. Guide CFO Directors to understand and own risk, process and controls within their areas. They will then support their teams to adhere to risk/controls/process policies as set out by Corporate Finance and HMRC Risk and Control Board; and co-ordinate the completion of the CFO Governance Statement to time and quality requirements. Be the subject expert providing advice in line with HM Treasury s Orange Book and Management of Risk (MoR) Principles/Framework. Providing GRAC updates across the organisation, including (but not limited to) senior stakeholders and governance functions such as the CFO Senior Leadership Team Meetings, Internal Audit, HMRC Risk Management team/HMRC Risk Improvement Community, HMRC Control Board, etc. Contribute to regular assessments of CFO risk management including undertaking periodic risk maturity assessments. Monitor, provide constructive challenge to /and reports on the level of risk exposure across the Groups, using information and data from several sources and stakeholders. Essential Criteria A strong risk management background and deep understanding of the three lines of defence model. Excellent communication and relationship building skills, along with experience of working with senior board level colleagues. As a champion of risk, you will have a passion for developing our risk capability and the personality to influence stakeholders throughout the HMRC Groups and the Department more widely. A proven track record as a manager and leader. Either holds, or prepared to immediately study towards, a Management of Risk (MoR) qualification. Desirable Criteria Experience in risk or assurance in the public sector would be beneficial. Benefits Learning and development tailored to your role. An environment with flexible working options. A culture encouraging inclusion and diversity. A Civil Service pension with an average employer contribution of 27%.
Are you a technically minded person that has a passion for problem solving and experience of learning and understanding a number of systems at any one time. My client, a leader in their field, are seeking a bright and enthusiastic candidate that is able to manage and support users of a variety of POS systems. Duties of the System Support Officer will be: Maintaining and updating a number of POS systems Liaising with POS providers Supporting managers when import of data to systems don't update Identifying issues and provide solutions Extracting and studying data from various systems to help drive projects forward Being the first point of contact by phone and email Updating the database with supplier details and suppliers and resolving issues Maintaining online ordering platform Work with the HQ team to provide support as and when needed The ideal System Support Officer will: 2 years experience working with various systems in a busy environment Great attention to detail Have fantastic data and systems knowledge Excellent working knowledge of Word and Excel Fantastic customer service skills Strong organisational skills Excellent communication skills, both written and verbal Experience of working with POS systems is advantageous Please apply for more information on this great opportunity.
Mar 28, 2024
Full time
Are you a technically minded person that has a passion for problem solving and experience of learning and understanding a number of systems at any one time. My client, a leader in their field, are seeking a bright and enthusiastic candidate that is able to manage and support users of a variety of POS systems. Duties of the System Support Officer will be: Maintaining and updating a number of POS systems Liaising with POS providers Supporting managers when import of data to systems don't update Identifying issues and provide solutions Extracting and studying data from various systems to help drive projects forward Being the first point of contact by phone and email Updating the database with supplier details and suppliers and resolving issues Maintaining online ordering platform Work with the HQ team to provide support as and when needed The ideal System Support Officer will: 2 years experience working with various systems in a busy environment Great attention to detail Have fantastic data and systems knowledge Excellent working knowledge of Word and Excel Fantastic customer service skills Strong organisational skills Excellent communication skills, both written and verbal Experience of working with POS systems is advantageous Please apply for more information on this great opportunity.
As our Group Head of Governance Risk Assurance and Control (GRAC) you will lead the GRAC team, within CFO Corporate Support. Corporate Support provides a range of services to all CFO Directorates including finance, planning and performance reporting. CFO operates a broad range of services for HMRC, including estates, payments, strategic finance, commercial, and more, as well as Government Banking. This means that the risk landscape is both dynamic and vast, and supporting the business to navigate this makes this an exceptionally exciting and rewarding role. You will lead the GRAC team (currently 4 team members) and be a key member of the Reporting and Assurance Senior Leadership Team, supporting the CFO Group Head of Reporting and Assurance in the coordination and oversight of GRAC activities including driving improvement in CFO s risk, process, controls, and assurance, and GRAC reporting to key partners. Improving the management of risk and controls in the group is a key priority for the Director General and his SLT, and you will have the opportunity to present to SLT in addition to working regularly with Directors and their risk leads. Please note that we are only able to offer this role at the stated locations. From 2nd April HMRC staff are expected to attend their office for 60% of the working week. Job description The successful candidate will: Play a strategic role in improving CFO s risk and control environment and progressing HMRC s GRAC change agenda within the CFO group, working with stakeholders across HMRC and cross government as necessary and building positive relationships to support CFO s GRAC work. Demonstrate senior leadership skills as an active member of the Reporting and Assurance senior leadership team. You will also be mentoring and developing the four-person team of GRAC professionals, creating an environment where they can learn and thrive, developing a culture of continuous improvement. Develop, and drive delivery of, the CFO Risk Improvement Plan and achieve the milestones to help CFO achieve the What Good Looks Like Statements (WGLLs) to improve the wider risk and control environment. Work closely with CFO SLT to drive the risk agenda, report on progress against the plan and plan work. Guide CFO Directors to understand and own risk, process and controls within their areas. They will then support their teams to adhere to risk/controls/process policies as set out by Corporate Finance and HMRC Risk and Control Board; and co-ordinate the completion of the CFO Governance Statement to time and quality requirements. Be the subject expert providing advice in line with HM Treasury s Orange Book and Management of Risk (MoR) Principles/Framework. Providing GRAC updates across the organisation, including (but not limited to) senior stakeholders and governance functions such as the CFO Senior Leadership Team Meetings, Internal Audit, HMRC Risk Management team/HMRC Risk Improvement Community, HMRC Control Board, etc. Contribute to regular assessments of CFO risk management including undertaking periodic risk maturity assessments. Monitor, provide constructive challenge to /and reports on the level of risk exposure across the Groups, using information and data from several sources and stakeholders. Essential Criteria A strong risk management background and deep understanding of the three lines of defence model. Excellent communication and relationship building skills, along with experience of working with senior board level colleagues. As a champion of risk, you will have a passion for developing our risk capability and the personality to influence stakeholders throughout the HMRC Groups and the Department more widely. A proven track record as a manager and leader. Either holds, or prepared to immediately study towards, a Management of Risk (MoR) qualification. Desirable Criteria Experience in risk or assurance in the public sector would be beneficial. Benefits Learning and development tailored to your role. An environment with flexible working options. A culture encouraging inclusion and diversity. A Civil Service pension with an average employer contribution of 27%.
Mar 28, 2024
Full time
As our Group Head of Governance Risk Assurance and Control (GRAC) you will lead the GRAC team, within CFO Corporate Support. Corporate Support provides a range of services to all CFO Directorates including finance, planning and performance reporting. CFO operates a broad range of services for HMRC, including estates, payments, strategic finance, commercial, and more, as well as Government Banking. This means that the risk landscape is both dynamic and vast, and supporting the business to navigate this makes this an exceptionally exciting and rewarding role. You will lead the GRAC team (currently 4 team members) and be a key member of the Reporting and Assurance Senior Leadership Team, supporting the CFO Group Head of Reporting and Assurance in the coordination and oversight of GRAC activities including driving improvement in CFO s risk, process, controls, and assurance, and GRAC reporting to key partners. Improving the management of risk and controls in the group is a key priority for the Director General and his SLT, and you will have the opportunity to present to SLT in addition to working regularly with Directors and their risk leads. Please note that we are only able to offer this role at the stated locations. From 2nd April HMRC staff are expected to attend their office for 60% of the working week. Job description The successful candidate will: Play a strategic role in improving CFO s risk and control environment and progressing HMRC s GRAC change agenda within the CFO group, working with stakeholders across HMRC and cross government as necessary and building positive relationships to support CFO s GRAC work. Demonstrate senior leadership skills as an active member of the Reporting and Assurance senior leadership team. You will also be mentoring and developing the four-person team of GRAC professionals, creating an environment where they can learn and thrive, developing a culture of continuous improvement. Develop, and drive delivery of, the CFO Risk Improvement Plan and achieve the milestones to help CFO achieve the What Good Looks Like Statements (WGLLs) to improve the wider risk and control environment. Work closely with CFO SLT to drive the risk agenda, report on progress against the plan and plan work. Guide CFO Directors to understand and own risk, process and controls within their areas. They will then support their teams to adhere to risk/controls/process policies as set out by Corporate Finance and HMRC Risk and Control Board; and co-ordinate the completion of the CFO Governance Statement to time and quality requirements. Be the subject expert providing advice in line with HM Treasury s Orange Book and Management of Risk (MoR) Principles/Framework. Providing GRAC updates across the organisation, including (but not limited to) senior stakeholders and governance functions such as the CFO Senior Leadership Team Meetings, Internal Audit, HMRC Risk Management team/HMRC Risk Improvement Community, HMRC Control Board, etc. Contribute to regular assessments of CFO risk management including undertaking periodic risk maturity assessments. Monitor, provide constructive challenge to /and reports on the level of risk exposure across the Groups, using information and data from several sources and stakeholders. Essential Criteria A strong risk management background and deep understanding of the three lines of defence model. Excellent communication and relationship building skills, along with experience of working with senior board level colleagues. As a champion of risk, you will have a passion for developing our risk capability and the personality to influence stakeholders throughout the HMRC Groups and the Department more widely. A proven track record as a manager and leader. Either holds, or prepared to immediately study towards, a Management of Risk (MoR) qualification. Desirable Criteria Experience in risk or assurance in the public sector would be beneficial. Benefits Learning and development tailored to your role. An environment with flexible working options. A culture encouraging inclusion and diversity. A Civil Service pension with an average employer contribution of 27%.
This would be a great opportunity for a payroll professional who has experience of managing or supervising others. Our client is offering 35-40k, a flexible working environment, 2 days per week home working, study support for CIPP or AAT if desired and other benefits. Client Details My client is a well established and successful business based near Newark. The finance team has a real family feel, and is extremely friendly, welcoming and supportive. Description You will be responsible for managing a team of 4 Payroll Officers who are responsible for producing the weekly and monthly payroll and administering the pension for c. 1,500 employees. Your duties will include, but will not be limited to: Manage and oversee the entire payroll function Ensure compliance with all payroll regulations Lead and develop the payroll team Handle escalated and complex payroll queries Implement improvements to payroll systems and processes Collaborate with other departments to ensure accuracy of payroll data Prepare payroll reports for management Liaise with external auditors and manage payroll audits Profile To apply for this position, you must have: A proven track record of working in payroll Experience of managing or supervising others Up to date knowledge of payroll legislation High level of accuracy and attention to detail Good problem-solving abilities Excellent communication skills Job Offer An annual salary between 35,000 and 40,000 Hybrid working - 2 days PW from home A supportive and inclusive company culture Studying support for CIPP or AAT if you would like to study further Flexible start and finish hours A 37.5 hour working week 33 days holiday including bank holidays Enhanced maternity and paternity leave Free on site parking
Mar 28, 2024
Full time
This would be a great opportunity for a payroll professional who has experience of managing or supervising others. Our client is offering 35-40k, a flexible working environment, 2 days per week home working, study support for CIPP or AAT if desired and other benefits. Client Details My client is a well established and successful business based near Newark. The finance team has a real family feel, and is extremely friendly, welcoming and supportive. Description You will be responsible for managing a team of 4 Payroll Officers who are responsible for producing the weekly and monthly payroll and administering the pension for c. 1,500 employees. Your duties will include, but will not be limited to: Manage and oversee the entire payroll function Ensure compliance with all payroll regulations Lead and develop the payroll team Handle escalated and complex payroll queries Implement improvements to payroll systems and processes Collaborate with other departments to ensure accuracy of payroll data Prepare payroll reports for management Liaise with external auditors and manage payroll audits Profile To apply for this position, you must have: A proven track record of working in payroll Experience of managing or supervising others Up to date knowledge of payroll legislation High level of accuracy and attention to detail Good problem-solving abilities Excellent communication skills Job Offer An annual salary between 35,000 and 40,000 Hybrid working - 2 days PW from home A supportive and inclusive company culture Studying support for CIPP or AAT if you would like to study further Flexible start and finish hours A 37.5 hour working week 33 days holiday including bank holidays Enhanced maternity and paternity leave Free on site parking
Patient Care Advisor Team Leader , Band 4 To manage and monitor a team of specialist patient care advisors: enabling them to support patients through choice pathway to book outpatient services and Emergency GP Admissions; discussing with them choice options within NCIC ensuring patients are seen within NHS waiting time targets in an informed and courteous manner. This involves capacity and demand scheduling analysing, identifying and setting up extra clinics where needed to meet the outpatient waiting time targets. Responsible for Management and scheduling of all areas attached to this team Location: Carlisle Job Type: Temporary Duration of booking: Expected to last 6 months with possible extension. Proposed start date: ASAP Pay Rates: Up to £13.20 per hour PAYE inclusive of holiday pay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am 5pm Sector: Healthcare Based: Office / Hospital Skills Knowledge and experience Experience in the managing of NHS waiting lists, clinical and administrative booking processes Patient Administration Training including Patient Management Information, Out Patient Booking and Audit trail. Knowledge, understanding and skills to run the Trust s outpatient booking services as required. Knowledge of Medical Terminology, Anatomy and Medical Abbreviations acquired through Training and Experience. Excellent information technology and keyboard skills acquired through experience, ECDL and/or formal qualifications in order to operate Patient Administration Systems, VIP phone system, local databases, software, Internet and E-mail. Excellent communication skills, both written and verbal. Ability to plan and organise own workload Good personal judgment skills in order to recognise situations faced each day (such as what to do when a patient cannot be booked an appointment within trust waiting time targets), and to identify appropriate course of action. Ability to work under pressure and deal with non-routine situations DUTIES AND RESPONSIBILITIES OF THE POST To Manage the Patient Engagement Portal To manage rescheduling and cancellation requests within the PEP portal. To provide an accessible, responsive patient focused service that reacts quickly to their identified need, and act as a point of contact for the patient throughout the process. To provide a first line Supervisory service taking calls and liaising with distressed or anxious patients and carers, including those wishing to make complaints about the service. Answering basic Clinical queries from patients and giving advice, such as where to obtain test results, who the patient needs to speak to. Or other departments they have been referred onto as a result of their initial appointment. To support and provide patients and staff with a wide range of information, i.e. hospital visiting hours, parking, directions to hospitals, what patients should bring with them to clinic (medications, urine samples, etc.) Provide a responsive Emergency GP Bed Referral Service by taking accurate patient clinical information and medical condition details, inputting them onto Operation Access Database, forwarding e mail and faxed details to A&E, Bed manager and Medical Records on relevant Trust site ready for emergency admission. To arrange Transport for patients when necessary. Ability to demonstrate an understanding of issues relating to confidentiality when dealing with sensitive issues. Responsible for organising own workload and planning of team s day to day work, prioritising and delegating work as necessary to team, working under pressure and dealing with non-routine situations, to meet NHS target deadlines. To analyse information relating to clinic capacity and demand within outpatient Services to meet NHS waiting time targets, using this information to make judgements where there is a range of options to resolve the situation, e.g. arranging extra clinics, overbooking clinics,resolving any clinic capacity problems highlighted by the team. Meets with Operational Services Managers to discuss and plan necessary capacity needed to meet NHS targets. Responsible for planning and organising the setup of any additional clinics needed. Requesting the appropriate staffing and rooms i.e.x-ray departments, out-patients sisters, ECG, technicians, receptionists, secretaries and consultants. Notifying the various Medical Records Departments to arrange the transfer of medical files between the originating sites, in line with Caldicott rules. Setting up complex clinic profiles on patient administration system which demands intense concentration for prolonged periods due to the quantity and timescales needed. These are often changed at short notice, requiring adjustment more than once, if problems arise. eg. Staff not being available at short notice, Consultants cancelling due to study leave, annual leave, etc. To act as the expert and to advise/help team members with problems and queries on these changes, this will result in daily interruptions. To escalate any changes to clinics received from clinicians without six weeks notice where patients are going to breach waiting times or patient care will be affected. To be constantly checking that all available capacity is used on clinics for TWR. If appointments have been cancelled, that the next patient due as appointment is contacted, usually by telephone, to offer them the choice of that appointment. Then notifying the relevant departments that the Medical File and any other relevant information are on site for the appointment. To use own judgment and experience to move patients from one consultant to another, within specialty to avoid breaches. These decisions have to be made quickly often without supervision. To be on hand to answer any queries the Urgent Referral Officer may have. To provide Clinicians and Managers with information including statistics when required. The statistics would relate to amount of new patients waiting, and clinic capacity to see these patients, the gathering of this information is constant and requires intense concentration. Also to gather statistics relating to capacity for review patients.
Mar 28, 2024
Full time
Patient Care Advisor Team Leader , Band 4 To manage and monitor a team of specialist patient care advisors: enabling them to support patients through choice pathway to book outpatient services and Emergency GP Admissions; discussing with them choice options within NCIC ensuring patients are seen within NHS waiting time targets in an informed and courteous manner. This involves capacity and demand scheduling analysing, identifying and setting up extra clinics where needed to meet the outpatient waiting time targets. Responsible for Management and scheduling of all areas attached to this team Location: Carlisle Job Type: Temporary Duration of booking: Expected to last 6 months with possible extension. Proposed start date: ASAP Pay Rates: Up to £13.20 per hour PAYE inclusive of holiday pay Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am 5pm Sector: Healthcare Based: Office / Hospital Skills Knowledge and experience Experience in the managing of NHS waiting lists, clinical and administrative booking processes Patient Administration Training including Patient Management Information, Out Patient Booking and Audit trail. Knowledge, understanding and skills to run the Trust s outpatient booking services as required. Knowledge of Medical Terminology, Anatomy and Medical Abbreviations acquired through Training and Experience. Excellent information technology and keyboard skills acquired through experience, ECDL and/or formal qualifications in order to operate Patient Administration Systems, VIP phone system, local databases, software, Internet and E-mail. Excellent communication skills, both written and verbal. Ability to plan and organise own workload Good personal judgment skills in order to recognise situations faced each day (such as what to do when a patient cannot be booked an appointment within trust waiting time targets), and to identify appropriate course of action. Ability to work under pressure and deal with non-routine situations DUTIES AND RESPONSIBILITIES OF THE POST To Manage the Patient Engagement Portal To manage rescheduling and cancellation requests within the PEP portal. To provide an accessible, responsive patient focused service that reacts quickly to their identified need, and act as a point of contact for the patient throughout the process. To provide a first line Supervisory service taking calls and liaising with distressed or anxious patients and carers, including those wishing to make complaints about the service. Answering basic Clinical queries from patients and giving advice, such as where to obtain test results, who the patient needs to speak to. Or other departments they have been referred onto as a result of their initial appointment. To support and provide patients and staff with a wide range of information, i.e. hospital visiting hours, parking, directions to hospitals, what patients should bring with them to clinic (medications, urine samples, etc.) Provide a responsive Emergency GP Bed Referral Service by taking accurate patient clinical information and medical condition details, inputting them onto Operation Access Database, forwarding e mail and faxed details to A&E, Bed manager and Medical Records on relevant Trust site ready for emergency admission. To arrange Transport for patients when necessary. Ability to demonstrate an understanding of issues relating to confidentiality when dealing with sensitive issues. Responsible for organising own workload and planning of team s day to day work, prioritising and delegating work as necessary to team, working under pressure and dealing with non-routine situations, to meet NHS target deadlines. To analyse information relating to clinic capacity and demand within outpatient Services to meet NHS waiting time targets, using this information to make judgements where there is a range of options to resolve the situation, e.g. arranging extra clinics, overbooking clinics,resolving any clinic capacity problems highlighted by the team. Meets with Operational Services Managers to discuss and plan necessary capacity needed to meet NHS targets. Responsible for planning and organising the setup of any additional clinics needed. Requesting the appropriate staffing and rooms i.e.x-ray departments, out-patients sisters, ECG, technicians, receptionists, secretaries and consultants. Notifying the various Medical Records Departments to arrange the transfer of medical files between the originating sites, in line with Caldicott rules. Setting up complex clinic profiles on patient administration system which demands intense concentration for prolonged periods due to the quantity and timescales needed. These are often changed at short notice, requiring adjustment more than once, if problems arise. eg. Staff not being available at short notice, Consultants cancelling due to study leave, annual leave, etc. To act as the expert and to advise/help team members with problems and queries on these changes, this will result in daily interruptions. To escalate any changes to clinics received from clinicians without six weeks notice where patients are going to breach waiting times or patient care will be affected. To be constantly checking that all available capacity is used on clinics for TWR. If appointments have been cancelled, that the next patient due as appointment is contacted, usually by telephone, to offer them the choice of that appointment. Then notifying the relevant departments that the Medical File and any other relevant information are on site for the appointment. To use own judgment and experience to move patients from one consultant to another, within specialty to avoid breaches. These decisions have to be made quickly often without supervision. To be on hand to answer any queries the Urgent Referral Officer may have. To provide Clinicians and Managers with information including statistics when required. The statistics would relate to amount of new patients waiting, and clinic capacity to see these patients, the gathering of this information is constant and requires intense concentration. Also to gather statistics relating to capacity for review patients.
PRA International is one of the world's leading Global Clinical Research Organisations. With an established presence, spanning more that 30 years, they have enjoyed continual growth and success, currently employing 3,200 staff globally. PRA have managed to continually build and enhance their reputation through delivering a service that is reliable, with a high level of therapeutic expertise and global access to knowledge. This is enhanced by having a wealth of CRO, clinical and product development expertise within their senior management, all of whom work closely alongside their customers. PRA International - History Established in the late 1970's with name changed to Pharmaceutical Research Associates Inc., in 1981 with focus on data management in Virginia, USA. In 1991, PRA expanded its service offering to include clinical trial management and opened their first European location. 1996 saw the company name change to PRA International as the company moved towards becoming a global CRO with 333 employees. In 1997, PRA acquired International Medical and Technical Consultants (IMTCI), a CRO based in Lenexa, Kansas. This increased PRA International's clinical trials leadership, expertise and experience within the key therapeutic areas of allergy and respiratory. Additionally they gained a Phase I facility. In 1999, PRA acquired Valorum (UK) Ltd, based in Reading, UK. This acquisition enhanced their regulatory expertise and expanded PRA's trial management footprint in Europe. In 2000, PRA acquired ARCAM, an international CRO based in Paris, France. This further enhanced PRAs capability in Europe, across a number of therapeutic areas within clinical trial management, project management and quality assurance. This enhanced PRAs European footprint to in excess of 250 employees. In 2002, PRA acquired Staticon International Espana, an established CRO in Madrid, Spain, further developed their service offering in Europe and in particular bringing enhanced capability in electronic data capture and management. In 2002, PRA acquired CroMedica, a CRO headquartered in Canada with key expertise in the CNS therapeutic area and global operations. Several of their offices now represent PRA in Victoria, British Columbia; San Diego, California; Sao Paulo, Brazil; Johannesburg and Cape Town, South Africa; and Sydney, Australia. In November 2004, PRA became a publicly traded company on the NASDAQ exchange. In June 2006, PRA acquired Pharma Bio-Research, an early phase clinical development and bioanalytical laboratory company based in The Netherlands, forming the basis for the group within PRA now known as Early Development Services. In October 2007, PRA acquired Pharmacon, a clinical research organisation based in Berlin, Germany. Specialising in Phase I studies with patients in several Central European countries, this was an important step in PRA's Early Development Services plan to further strengthen its position as an industry leader. PRA returned to being a privately held company when it was reacquired by Genstar Capital, LLC in December 2007. Genstar had been PRA's largest investor before the initial public offering in 2004. PRA International's mission: 'Our people commit to provide innovative solutions that our clients rely upon to introduce new drugs and to improve lives' PRA International - Core Values Unquestionable ethics and integrity Consistent and measurable quality in all they do Outstanding service and flexibility to meet customer requirements Commitment to staff development and collaboration Demonstrated technical and therapeutic excellence throughout the company PRA International - Key Services Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification Investigator handbook and meetings Medical monitoring and drug safety Data management Analysis and reporting Medical and scientific publications Regulatory filings Early Development Services Single and multiple dose safety and tolerability studies Food effect Proof of concept studies Interaction studies with drugs and food Mass balance / ADME studies Single and multiple dose bioavailability studies QTc - prolongation and intensive ECG studies PK studies in renally impaired patients PK studies in hepatically impaired patients Special formulations Studies with biotechnology-derived therapeutic products Late Phase Services Post-authorisation safety studies (PASS) Restricted access programs Drug Safety Management Reporting of serious adverse events Processing and reporting of adverse drug reactions (ADRs) Periodic safety update reports Safety and Pharmaco-Epidemiological Studies Global database pooling and integrated summaries of safety Consulting and system analysis Electronic Regulatory Submissions Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification For further information, please go to Context of the role Approximately two years ago, the decision was taken to create a new role within the global operations function focused on the development and management of PRA's key customers and oversight of international trials and programmes. The thinking behind this strategy was to provide a dedicated resource to strategic clients at a global level thereby ensuring PRA could develop a deep knowledge of the client, their portfolio, pipeline, culture and vision. Additionally, the client could benefit from a single point of contact for their operational and commercial needs. In executing this strategy, PRA set out to build a team of Project Delivery professionals who would work alongside operational and commercial groups to coordinate activities relating to specific accounts. Over the last 18 months, PRA have targeted experienced global study management and clinical operations professionals, both internally and externally, who have sought to leverage their clinical research knowledge and experience in a client facing role. Today, the Project Delivery team is 13 strong and is led by six General Partners worldwide. Their remit is to provide client management, leadership and project mentorship with the goal of providing outstanding customer delivery and developing a strong, long-term relationship with the customer. In the last few months, PRA have been awarded preferred provider status with a global pharmaceutical company and the need has arisen to recruit an additional Director, Project Delivery to the team. Reporting to the UK based General Partner, the role can be based at one of PRA's European offices or may be home based for the right candidate. PRA are seeking a professional with a life sciences degree who brings extensive experience in global phase I-IV clinical trial management and strong commercial skills. You will already be liaising with clinical research and procurement professionals at a senior level within the pharmaceutical industry and comfortable with managing a portfolio of multi-centre international studies. This is a unique opportunity to join a dynamic and growing business unit within one of the leading global CROs in a role which offers tremendous scope for career development and enhancement. Job Description Primary Purpose of the Role Accountable for maintaining relationships (i.e. maintaining repeat business) with assigned Customer(s)/projects through excellence of project delivery of awarded projects whilst maintaining bid profitability. Accountabilities Frequent and routine (e.g. weekly) face-to-face and remote liaison with Customer contacts to review and discuss status (e.g. project successes, issues, opportunities) of awarded projects. Networking within Customer to extend contacts and develop business opportunities for PRA. Leads Project Status Reviews (PSRs) for assigned projects including risk assessment. Ensures maintenance of bid profitability through thorough review of projections of revenue, estimates of cost to complete and timely execution of contract modifications for awarded projects. Create action plans to minimize inefficiencies when recovery from the customer is not possible. First point of escalation (internal and external) for resolution of issues and conflicts (e.g. escalation from PSRs). Member of Executive Oversight/Operations Committees for assigned Customers as requested. Ownership of strategy development for proposals. Owner of content of materials to be used at bid defense meetings. Logistics of bid defense meeting (slide preparation, attendance requests and preparation meeting) will be responsibility of the Sales personnel provided by Business Development. Mentor Project Managers (all levels) leading assigned projects and provides feedback on performance to line-managers of Project Managers (Director of Project Managers). Education An undergraduate degree in health sciences from an accredited institution or international equivalent degree. An advanced degree (M.S., Ph.D., Pharm.D., M.D.) preferred Business related coursework (management, marketing, accounting, budgets, personnel management, negotiation skills, etc.) preferred . click apply for full job details
Mar 28, 2024
Full time
PRA International is one of the world's leading Global Clinical Research Organisations. With an established presence, spanning more that 30 years, they have enjoyed continual growth and success, currently employing 3,200 staff globally. PRA have managed to continually build and enhance their reputation through delivering a service that is reliable, with a high level of therapeutic expertise and global access to knowledge. This is enhanced by having a wealth of CRO, clinical and product development expertise within their senior management, all of whom work closely alongside their customers. PRA International - History Established in the late 1970's with name changed to Pharmaceutical Research Associates Inc., in 1981 with focus on data management in Virginia, USA. In 1991, PRA expanded its service offering to include clinical trial management and opened their first European location. 1996 saw the company name change to PRA International as the company moved towards becoming a global CRO with 333 employees. In 1997, PRA acquired International Medical and Technical Consultants (IMTCI), a CRO based in Lenexa, Kansas. This increased PRA International's clinical trials leadership, expertise and experience within the key therapeutic areas of allergy and respiratory. Additionally they gained a Phase I facility. In 1999, PRA acquired Valorum (UK) Ltd, based in Reading, UK. This acquisition enhanced their regulatory expertise and expanded PRA's trial management footprint in Europe. In 2000, PRA acquired ARCAM, an international CRO based in Paris, France. This further enhanced PRAs capability in Europe, across a number of therapeutic areas within clinical trial management, project management and quality assurance. This enhanced PRAs European footprint to in excess of 250 employees. In 2002, PRA acquired Staticon International Espana, an established CRO in Madrid, Spain, further developed their service offering in Europe and in particular bringing enhanced capability in electronic data capture and management. In 2002, PRA acquired CroMedica, a CRO headquartered in Canada with key expertise in the CNS therapeutic area and global operations. Several of their offices now represent PRA in Victoria, British Columbia; San Diego, California; Sao Paulo, Brazil; Johannesburg and Cape Town, South Africa; and Sydney, Australia. In November 2004, PRA became a publicly traded company on the NASDAQ exchange. In June 2006, PRA acquired Pharma Bio-Research, an early phase clinical development and bioanalytical laboratory company based in The Netherlands, forming the basis for the group within PRA now known as Early Development Services. In October 2007, PRA acquired Pharmacon, a clinical research organisation based in Berlin, Germany. Specialising in Phase I studies with patients in several Central European countries, this was an important step in PRA's Early Development Services plan to further strengthen its position as an industry leader. PRA returned to being a privately held company when it was reacquired by Genstar Capital, LLC in December 2007. Genstar had been PRA's largest investor before the initial public offering in 2004. PRA International's mission: 'Our people commit to provide innovative solutions that our clients rely upon to introduce new drugs and to improve lives' PRA International - Core Values Unquestionable ethics and integrity Consistent and measurable quality in all they do Outstanding service and flexibility to meet customer requirements Commitment to staff development and collaboration Demonstrated technical and therapeutic excellence throughout the company PRA International - Key Services Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification Investigator handbook and meetings Medical monitoring and drug safety Data management Analysis and reporting Medical and scientific publications Regulatory filings Early Development Services Single and multiple dose safety and tolerability studies Food effect Proof of concept studies Interaction studies with drugs and food Mass balance / ADME studies Single and multiple dose bioavailability studies QTc - prolongation and intensive ECG studies PK studies in renally impaired patients PK studies in hepatically impaired patients Special formulations Studies with biotechnology-derived therapeutic products Late Phase Services Post-authorisation safety studies (PASS) Restricted access programs Drug Safety Management Reporting of serious adverse events Processing and reporting of adverse drug reactions (ADRs) Periodic safety update reports Safety and Pharmaco-Epidemiological Studies Global database pooling and integrated summaries of safety Consulting and system analysis Electronic Regulatory Submissions Protocol and Case Report Form design Feasibility study Project Management Investigator site selection and qualification For further information, please go to Context of the role Approximately two years ago, the decision was taken to create a new role within the global operations function focused on the development and management of PRA's key customers and oversight of international trials and programmes. The thinking behind this strategy was to provide a dedicated resource to strategic clients at a global level thereby ensuring PRA could develop a deep knowledge of the client, their portfolio, pipeline, culture and vision. Additionally, the client could benefit from a single point of contact for their operational and commercial needs. In executing this strategy, PRA set out to build a team of Project Delivery professionals who would work alongside operational and commercial groups to coordinate activities relating to specific accounts. Over the last 18 months, PRA have targeted experienced global study management and clinical operations professionals, both internally and externally, who have sought to leverage their clinical research knowledge and experience in a client facing role. Today, the Project Delivery team is 13 strong and is led by six General Partners worldwide. Their remit is to provide client management, leadership and project mentorship with the goal of providing outstanding customer delivery and developing a strong, long-term relationship with the customer. In the last few months, PRA have been awarded preferred provider status with a global pharmaceutical company and the need has arisen to recruit an additional Director, Project Delivery to the team. Reporting to the UK based General Partner, the role can be based at one of PRA's European offices or may be home based for the right candidate. PRA are seeking a professional with a life sciences degree who brings extensive experience in global phase I-IV clinical trial management and strong commercial skills. You will already be liaising with clinical research and procurement professionals at a senior level within the pharmaceutical industry and comfortable with managing a portfolio of multi-centre international studies. This is a unique opportunity to join a dynamic and growing business unit within one of the leading global CROs in a role which offers tremendous scope for career development and enhancement. Job Description Primary Purpose of the Role Accountable for maintaining relationships (i.e. maintaining repeat business) with assigned Customer(s)/projects through excellence of project delivery of awarded projects whilst maintaining bid profitability. Accountabilities Frequent and routine (e.g. weekly) face-to-face and remote liaison with Customer contacts to review and discuss status (e.g. project successes, issues, opportunities) of awarded projects. Networking within Customer to extend contacts and develop business opportunities for PRA. Leads Project Status Reviews (PSRs) for assigned projects including risk assessment. Ensures maintenance of bid profitability through thorough review of projections of revenue, estimates of cost to complete and timely execution of contract modifications for awarded projects. Create action plans to minimize inefficiencies when recovery from the customer is not possible. First point of escalation (internal and external) for resolution of issues and conflicts (e.g. escalation from PSRs). Member of Executive Oversight/Operations Committees for assigned Customers as requested. Ownership of strategy development for proposals. Owner of content of materials to be used at bid defense meetings. Logistics of bid defense meeting (slide preparation, attendance requests and preparation meeting) will be responsibility of the Sales personnel provided by Business Development. Mentor Project Managers (all levels) leading assigned projects and provides feedback on performance to line-managers of Project Managers (Director of Project Managers). Education An undergraduate degree in health sciences from an accredited institution or international equivalent degree. An advanced degree (M.S., Ph.D., Pharm.D., M.D.) preferred Business related coursework (management, marketing, accounting, budgets, personnel management, negotiation skills, etc.) preferred . click apply for full job details
Project Manager Full time, Permanent, based in Holsworthy, Salary up to £35,000 with excellent benefits, Study support, career progression, death in service. Have you got experience within Marine Ship building industry? Are you experienced in taking a project from start to finish? An exciting opportunity to join a progressive forward thinking company for an experience Project Manager to join the Team offering excellent company benefits, study support packages and development. Job Duties: Oversee and manage the daily operations of the organisation Develop and implement operational policies and procedures Ensure effective resource planning and allocation Monitor and evaluate operational performance and productivity Identify areas for improvement and implement necessary changes Manage and optimise operational budgets Coordinate and collaborate with internal teams and departments Ensure compliance with company policies and regulatory requirements Implement and maintain quality control measures Resolve operational issues and conflicts Provide leadership and guidance to the operations team Stay updated on industry trends and best practises Required Qualifications: Proven experience in operations management Strong knowledge of business operations and processes Excellent organisational and time management skills Ability to analyse data and make informed decisions Effective problem-solving and decision-making abilities Exceptional leadership and communication skills Ability to work well under pressure and meet deadlines Proficient in using computer systems and software Knowledge and Skills: Thorough understanding of operational principles and best practises Knowledge of relevant industry regulations and compliance standards Strong financial acumen and budget management skills Excellent interpersonal and relationship-building abilities Ability to motivate and inspire teams to achieve goals Attention to detail and strong analytical skills Preferred Qualifications: Professional certification in operations management or related field A Degree level qualification in management, engineering, or a relevant science discipline Business development experience in defence/security, offshore energy, and/or marine science sectors Experience in installing/integrating and operating marine sensors / transducers and systems This role is based in South West England, Devon, Holsworthy. The Project Manager is expected to work full-time hours on a permanent basis. The job may require occasional travel and flexibility in working hours to accommodate business needs. Are you an experienced Project Manager looking for a new opportunity to join dynamic and progressive Company? Then we would love to hear from you contact Kirsty at Elite Recruitment Solutions of the Wise Employment Group Exeter (url removed) or hit apply via this job board.
Mar 28, 2024
Full time
Project Manager Full time, Permanent, based in Holsworthy, Salary up to £35,000 with excellent benefits, Study support, career progression, death in service. Have you got experience within Marine Ship building industry? Are you experienced in taking a project from start to finish? An exciting opportunity to join a progressive forward thinking company for an experience Project Manager to join the Team offering excellent company benefits, study support packages and development. Job Duties: Oversee and manage the daily operations of the organisation Develop and implement operational policies and procedures Ensure effective resource planning and allocation Monitor and evaluate operational performance and productivity Identify areas for improvement and implement necessary changes Manage and optimise operational budgets Coordinate and collaborate with internal teams and departments Ensure compliance with company policies and regulatory requirements Implement and maintain quality control measures Resolve operational issues and conflicts Provide leadership and guidance to the operations team Stay updated on industry trends and best practises Required Qualifications: Proven experience in operations management Strong knowledge of business operations and processes Excellent organisational and time management skills Ability to analyse data and make informed decisions Effective problem-solving and decision-making abilities Exceptional leadership and communication skills Ability to work well under pressure and meet deadlines Proficient in using computer systems and software Knowledge and Skills: Thorough understanding of operational principles and best practises Knowledge of relevant industry regulations and compliance standards Strong financial acumen and budget management skills Excellent interpersonal and relationship-building abilities Ability to motivate and inspire teams to achieve goals Attention to detail and strong analytical skills Preferred Qualifications: Professional certification in operations management or related field A Degree level qualification in management, engineering, or a relevant science discipline Business development experience in defence/security, offshore energy, and/or marine science sectors Experience in installing/integrating and operating marine sensors / transducers and systems This role is based in South West England, Devon, Holsworthy. The Project Manager is expected to work full-time hours on a permanent basis. The job may require occasional travel and flexibility in working hours to accommodate business needs. Are you an experienced Project Manager looking for a new opportunity to join dynamic and progressive Company? Then we would love to hear from you contact Kirsty at Elite Recruitment Solutions of the Wise Employment Group Exeter (url removed) or hit apply via this job board.
Study Group is looking for a dedicated individual to join our team as an HR Advisor. In this role, you will take ownership of the employee relations caseload, addressing both informal and formal cases with precision and professionalism. Collaborating closely with managers throughout the organisation, you will play a pivotal role in managing performance concerns effectively. Our aim is to provide timely and legally compliant support while also empowering managers to address issues proactively. You will have the opportunity to contribute to the development of robust processes, review policies, and create valuable resources to enhance our HR Service. ABOUT THE ROLE Guide and coach managers on performance issues to build capability. Manage assigned employee relations caseload which will include disciplinary, grievance, capability (performance/ill health) up to dismissal. Conduct Occupational Health Referrals and support managers to implement recommendations. Review absence data and proactively engage with managers to address absence concerns. Support managers to effectively manage employee performance during probation periods. Support employees on complex cases (flexible work, family-friendly, wellbeing matters) or signpost as appropriate Provide advice in line with relevant legislation, organisational policies, and procedures. Identify and escalate any patterns or concerns drawn from caseload management to support improving the delivery model and managing risks. Input into the annual review cycle of HR policies and procedures. Ensure accurate and timely record keeping of informal and formal cases in line with procedure. Fully brief and seek approval from Deputy Directors before any dismissal action is taken. Keep the HR Business Partnering team up to date on caseload. ABOUT YOU Professional HR qualification or equivalent experience. Experience in managing disciplinaries, capability, probation, and grievance processes. Experience working in a fast-paced commercial organisational environment. Experience working with different levels of management capability across different functions and geographical areas. Experience in delivering HR advice in accordance with defined procedures Experience in a global matrixed organisation UK Employment Law Legislation Ability to build positive relationships Strong stakeholder management skills. ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
Mar 28, 2024
Full time
Study Group is looking for a dedicated individual to join our team as an HR Advisor. In this role, you will take ownership of the employee relations caseload, addressing both informal and formal cases with precision and professionalism. Collaborating closely with managers throughout the organisation, you will play a pivotal role in managing performance concerns effectively. Our aim is to provide timely and legally compliant support while also empowering managers to address issues proactively. You will have the opportunity to contribute to the development of robust processes, review policies, and create valuable resources to enhance our HR Service. ABOUT THE ROLE Guide and coach managers on performance issues to build capability. Manage assigned employee relations caseload which will include disciplinary, grievance, capability (performance/ill health) up to dismissal. Conduct Occupational Health Referrals and support managers to implement recommendations. Review absence data and proactively engage with managers to address absence concerns. Support managers to effectively manage employee performance during probation periods. Support employees on complex cases (flexible work, family-friendly, wellbeing matters) or signpost as appropriate Provide advice in line with relevant legislation, organisational policies, and procedures. Identify and escalate any patterns or concerns drawn from caseload management to support improving the delivery model and managing risks. Input into the annual review cycle of HR policies and procedures. Ensure accurate and timely record keeping of informal and formal cases in line with procedure. Fully brief and seek approval from Deputy Directors before any dismissal action is taken. Keep the HR Business Partnering team up to date on caseload. ABOUT YOU Professional HR qualification or equivalent experience. Experience in managing disciplinaries, capability, probation, and grievance processes. Experience working in a fast-paced commercial organisational environment. Experience working with different levels of management capability across different functions and geographical areas. Experience in delivering HR advice in accordance with defined procedures Experience in a global matrixed organisation UK Employment Law Legislation Ability to build positive relationships Strong stakeholder management skills. ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
The Role: I am recruiting an astute Financial Planning Assistant (Financial Planning Administrator) to support with the provision of financial planning and portfolio management services to high-net-worth clients, working for an award winning and highly respected Chartered Financial Planning firm. The successful candidate will have experience of working in the financial services sector in a highly involved and responsible support capacity, however, they will not be expected to know the intricacies of financial planning as training and support will be provided. They will have exceptional organisational, communication and administrative skills, ensuring the effective and efficient delivery of all aspects of financial planning and will enjoy a highly varied and responsible role, with the opportunity to progress and study for professional exams if they so choose. Salary and Benefits: £25-35,000 (dependant on experience) plus an exceptional benefits package including 23 days holiday + bank holidays + 12 wellbeing days + hybrid working + support with professional training + 10% employers pension contribution + income protection scheme + private medical insurance + life assurance + healthcare cash plan + cycle to work scheme. Home Working and Flexibility: While this Financial Planning Assistant role is based in Paradigm Norton s Exeter office (Sowton, EX2), we are happy to facilitate hybrid working. The Company: Established in 2001, Paradigm Norton are one of the largest truly independent financial planning companies in England, servicing over 1,400 families with over £1.3 billion of assets under management and employing a team of 80 across four offices: Bristol, London, Exeter and Torquay. They are the only financial planning firm to have won the prestigious Citywire New Model Adviser Southwest award 11 times, most recently in 2020, they are a Certified B Corporation and in March 2019 became an employee-owned business. Putting the clients goals at the heart of the process they deliver comprehensive and bespoke financial planning, investment and portfolio management, tax and estate planning and advice on giving and philanthropy, translating complex financial issues and strategies for high-net-worth clients into workable solutions. Financial Planning Assistant (Financial Planning Administrator), responsibilities include: Providing the administrative assistance and support involved in providing financial planning and portfolio management services to high-net-worth clients. Assisting the Client Managers with collating data and preparing for client annual reviews. Preparing letters of authority, obtaining policy information and updating records. Assisting in the production of relevant paperwork such as valuations, reports, illustrations, letters, application forms, spreadsheets, presentations and other documents as required by the team. Checking and updating valuations and other policy details. Developing relationships with clients, arranging client meetings, collating supporting documents and attending client meetings to take notes where appropriate. Ensuring the client database is up to date including checking and updating valuations and other policy details. General administration - filing and scanning documents, updating spreadsheets, typing, allocating and actioning post and answering the telephone as required. Financial Planning Assistant (Financial Planning Administrator), Skills required: Previous experience in a financial services organisation. An understanding of financial planning is preferable but not essential, but you will be commercially astute with an interest in financial planning. Enthusiastic, keen to learn, proactive, with a proven record of taking responsibility and self-motivation. Excellent written and verbal communication skills, with strong analytical, administrative and organisational skills and fanatical attention to detail. Intelligent with high levels of numeracy and IT literacy (especially Word, Excel and Outlook) and adaptable to change. A strong relationship builder and excellent team player, with a caring and considerate approach. An affinity with the company values of people matter and setting the bar high . Dawn O Shea is recruiting the Financial Planning Assistant (Financial Planning Administrator) directly on behalf of Paradigm Norton Financial Planning Ltd so NO AGENCIES PLEASE. If you are successful in being short-listed, you will be contacted within the next 14 days to discuss the role and your requirements in more detail.
Mar 28, 2024
Full time
The Role: I am recruiting an astute Financial Planning Assistant (Financial Planning Administrator) to support with the provision of financial planning and portfolio management services to high-net-worth clients, working for an award winning and highly respected Chartered Financial Planning firm. The successful candidate will have experience of working in the financial services sector in a highly involved and responsible support capacity, however, they will not be expected to know the intricacies of financial planning as training and support will be provided. They will have exceptional organisational, communication and administrative skills, ensuring the effective and efficient delivery of all aspects of financial planning and will enjoy a highly varied and responsible role, with the opportunity to progress and study for professional exams if they so choose. Salary and Benefits: £25-35,000 (dependant on experience) plus an exceptional benefits package including 23 days holiday + bank holidays + 12 wellbeing days + hybrid working + support with professional training + 10% employers pension contribution + income protection scheme + private medical insurance + life assurance + healthcare cash plan + cycle to work scheme. Home Working and Flexibility: While this Financial Planning Assistant role is based in Paradigm Norton s Exeter office (Sowton, EX2), we are happy to facilitate hybrid working. The Company: Established in 2001, Paradigm Norton are one of the largest truly independent financial planning companies in England, servicing over 1,400 families with over £1.3 billion of assets under management and employing a team of 80 across four offices: Bristol, London, Exeter and Torquay. They are the only financial planning firm to have won the prestigious Citywire New Model Adviser Southwest award 11 times, most recently in 2020, they are a Certified B Corporation and in March 2019 became an employee-owned business. Putting the clients goals at the heart of the process they deliver comprehensive and bespoke financial planning, investment and portfolio management, tax and estate planning and advice on giving and philanthropy, translating complex financial issues and strategies for high-net-worth clients into workable solutions. Financial Planning Assistant (Financial Planning Administrator), responsibilities include: Providing the administrative assistance and support involved in providing financial planning and portfolio management services to high-net-worth clients. Assisting the Client Managers with collating data and preparing for client annual reviews. Preparing letters of authority, obtaining policy information and updating records. Assisting in the production of relevant paperwork such as valuations, reports, illustrations, letters, application forms, spreadsheets, presentations and other documents as required by the team. Checking and updating valuations and other policy details. Developing relationships with clients, arranging client meetings, collating supporting documents and attending client meetings to take notes where appropriate. Ensuring the client database is up to date including checking and updating valuations and other policy details. General administration - filing and scanning documents, updating spreadsheets, typing, allocating and actioning post and answering the telephone as required. Financial Planning Assistant (Financial Planning Administrator), Skills required: Previous experience in a financial services organisation. An understanding of financial planning is preferable but not essential, but you will be commercially astute with an interest in financial planning. Enthusiastic, keen to learn, proactive, with a proven record of taking responsibility and self-motivation. Excellent written and verbal communication skills, with strong analytical, administrative and organisational skills and fanatical attention to detail. Intelligent with high levels of numeracy and IT literacy (especially Word, Excel and Outlook) and adaptable to change. A strong relationship builder and excellent team player, with a caring and considerate approach. An affinity with the company values of people matter and setting the bar high . Dawn O Shea is recruiting the Financial Planning Assistant (Financial Planning Administrator) directly on behalf of Paradigm Norton Financial Planning Ltd so NO AGENCIES PLEASE. If you are successful in being short-listed, you will be contacted within the next 14 days to discuss the role and your requirements in more detail.
Salary: London - £45,716 to £53,778/ South East - £43,419 to £51,092 / East/Mid/South West - £41,184 to £48,403 per annum Location: London, Maidstone or Norwich Hours: 36 per week Contract Type: Permanent We're currently recruiting a Contract Surveyor to join our Asbestos team within the Property Services Directorate. We will look to cover the management of all mechanical and electrical assets for Clarion. In a nutshell the role will have operational day to day responsibility for specific asset streams across all Clarion regions as well as forming an intrinsic part of a team who will ensure that a consistently excellent level of customer service is delivered by contractors. Acting as contract liaison, you will ensure that obligations for maintaining legal and contractual standards are met. In addition to holding regular contract meetings, you will liaise with contractors on a day to day basis with regards to servicing schedules and maintaining a close scrutiny of any repairs that arise. Other responsibilities include, but not limited to:- Ensuring all servicing programme information is provided and monitored to ensure compliance standards are met or exceeded. Working with the Service Delivery Support Team and other departments to ensure suitable procedures for gaining access to properties are adhered to. As guided by the Operations Manager, assisting in any procurement activities. Ensuring data lines within HPM are updated and correct. In order to be successful in this role, you'll already have a working understanding of successful contract management as well as experience of managing mechanical/electrical contractors within a social housing context. An understanding of Regulations and standards pertinent to M&E assets is essential for the role as well as a P405 qualification in Asbestos would be advantageous. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks: Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. Closing Date: Tuesday 9th April at midnight. For further details on this vacancy and to download the role profile please visit our website at or click 'apply'. Some travel may be required to undertake ad hoc site visits in order to provide quality assurance or solve complex problems. This post is subject to Basic Criminal Record Check Clearance.
Mar 27, 2024
Full time
Salary: London - £45,716 to £53,778/ South East - £43,419 to £51,092 / East/Mid/South West - £41,184 to £48,403 per annum Location: London, Maidstone or Norwich Hours: 36 per week Contract Type: Permanent We're currently recruiting a Contract Surveyor to join our Asbestos team within the Property Services Directorate. We will look to cover the management of all mechanical and electrical assets for Clarion. In a nutshell the role will have operational day to day responsibility for specific asset streams across all Clarion regions as well as forming an intrinsic part of a team who will ensure that a consistently excellent level of customer service is delivered by contractors. Acting as contract liaison, you will ensure that obligations for maintaining legal and contractual standards are met. In addition to holding regular contract meetings, you will liaise with contractors on a day to day basis with regards to servicing schedules and maintaining a close scrutiny of any repairs that arise. Other responsibilities include, but not limited to:- Ensuring all servicing programme information is provided and monitored to ensure compliance standards are met or exceeded. Working with the Service Delivery Support Team and other departments to ensure suitable procedures for gaining access to properties are adhered to. As guided by the Operations Manager, assisting in any procurement activities. Ensuring data lines within HPM are updated and correct. In order to be successful in this role, you'll already have a working understanding of successful contract management as well as experience of managing mechanical/electrical contractors within a social housing context. An understanding of Regulations and standards pertinent to M&E assets is essential for the role as well as a P405 qualification in Asbestos would be advantageous. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks: Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. Closing Date: Tuesday 9th April at midnight. For further details on this vacancy and to download the role profile please visit our website at or click 'apply'. Some travel may be required to undertake ad hoc site visits in order to provide quality assurance or solve complex problems. This post is subject to Basic Criminal Record Check Clearance.
Credible financial planning. Informed decision-making. Impacting the future. Commercial Finance Analyst £36,000-£45,000 (+ Benefits & study support) Reports to: Retail Finance Manager Department: Chief Operating Office Contract: Permanent Hours: Working hours Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office). Closing date: 01 April 2024, 23:55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible. Recruitment process: Two competency-based interviews with an Excel exercise Interview date: From the week commencing the 08 April 2024 How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. We are looking for a part qualified Commercial Finance Analyst to join Cancer Research UK's Finance team to deliver insightful reporting and financial planning for our Retail & Trading teams. Our growing network of 600+ stores, superstores, and distribution hubs raised £127m in 2022/23 towards our life-saving work, and we're investing significantly in the expansion of our new online marketplace (e.g. eBay, ASOS Marketplace, and Depop) making this a diverse and exciting area. This means you will have the exciting (and fulfilling) opportunity to directly support the financial performance and cause-driven impact of a diverse and growing business area. You will use your financial planning, modelling, and reporting experience to provide analysis and decision support to various initiatives and projects across Cancer Research UK, and support the forecasting, budgeting, and long-term planning for a large cost-centre base throughout the financial year. You'll also collaborate closely with the team's management accountant to ensure a joint approach to financial reporting/planning and analysis. This is a great opportunity for a part-qualified Finance Analyst with multisite experience to gain exposure to budgeting, forecasting, and stakeholder relationships while being supported with your studies to become a qualified accountant. In this supportive working environment, you'll discover something new every day, whether it's a new connection, a new method of engagement, or a talent you never knew you had. What will I be doing? Producing the planning and reporting for our Retail & Trading teams (600+ cost centres). This will involve understanding variances, providing accurate insight into the financial performance of these business areas; and supporting the forecasting, budgeting, and long-term planning throughout the financial year. Providing analysis and information to support decisions, projects, and business cases with the support of both the Retail Finance Manager. Supporting the financial planning, forecasting, budgeting, long-term planning, and Finance Managers for your business areas. Building strong relationships and clearly communicating financial information with non-financial stakeholders across the Retail & Trading teams to enable the organisation to own and take responsibility for their plans. Analysing trends and performance to feed into forecasts and long-term financial planning. Producing and communicating analysis that turns data into insight to financial and non-financial audiences while understanding the 'so what' and questioning 'what's next?' Collaborating closely with the Management Accountant for your business area to ensure accounts are complete and correct, and analysing management information to find efficiencies and improvements. What skills will I need? To be considered for this role, you must have the right to work in the UK as we are not able to offer visa sponsorship for this role. Part-qualified Accountant (ACCA/ CIMA/ ICAEW or equivalent) Produced financial planning within a large, multisite organisation (100+ sites/ cost centres) that receives a high volume of daily transactions/ sales (this can be in a non-Retail industry such as hospitality). Experience in delivering financial planning, modelling, and reporting (including variance analysis, budgeting, and forecasting). Supported a budgeting and forecasting cycle throughout a full financial year. Built strong business partnering relationships with an ability to clearly analyse, present, and explain financial information and extract key issues with both financial and non-financial stakeholders. Can set and meet deadlines in a fast-paced environment while maintaining strong attention to detail and effectively managing expectations. IT Literate and comfortable manipulating data in Excel (e.g. v-lookups, index match and Pivot Tables) What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. For the full job description and more information about working with us please contact Jamie.Byford Additional Information For more information on this career opportunity please visit our website or contact us at . For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, Twitter and YouTube.
Mar 27, 2024
Full time
Credible financial planning. Informed decision-making. Impacting the future. Commercial Finance Analyst £36,000-£45,000 (+ Benefits & study support) Reports to: Retail Finance Manager Department: Chief Operating Office Contract: Permanent Hours: Working hours Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office). Closing date: 01 April 2024, 23:55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible. Recruitment process: Two competency-based interviews with an Excel exercise Interview date: From the week commencing the 08 April 2024 How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. We are looking for a part qualified Commercial Finance Analyst to join Cancer Research UK's Finance team to deliver insightful reporting and financial planning for our Retail & Trading teams. Our growing network of 600+ stores, superstores, and distribution hubs raised £127m in 2022/23 towards our life-saving work, and we're investing significantly in the expansion of our new online marketplace (e.g. eBay, ASOS Marketplace, and Depop) making this a diverse and exciting area. This means you will have the exciting (and fulfilling) opportunity to directly support the financial performance and cause-driven impact of a diverse and growing business area. You will use your financial planning, modelling, and reporting experience to provide analysis and decision support to various initiatives and projects across Cancer Research UK, and support the forecasting, budgeting, and long-term planning for a large cost-centre base throughout the financial year. You'll also collaborate closely with the team's management accountant to ensure a joint approach to financial reporting/planning and analysis. This is a great opportunity for a part-qualified Finance Analyst with multisite experience to gain exposure to budgeting, forecasting, and stakeholder relationships while being supported with your studies to become a qualified accountant. In this supportive working environment, you'll discover something new every day, whether it's a new connection, a new method of engagement, or a talent you never knew you had. What will I be doing? Producing the planning and reporting for our Retail & Trading teams (600+ cost centres). This will involve understanding variances, providing accurate insight into the financial performance of these business areas; and supporting the forecasting, budgeting, and long-term planning throughout the financial year. Providing analysis and information to support decisions, projects, and business cases with the support of both the Retail Finance Manager. Supporting the financial planning, forecasting, budgeting, long-term planning, and Finance Managers for your business areas. Building strong relationships and clearly communicating financial information with non-financial stakeholders across the Retail & Trading teams to enable the organisation to own and take responsibility for their plans. Analysing trends and performance to feed into forecasts and long-term financial planning. Producing and communicating analysis that turns data into insight to financial and non-financial audiences while understanding the 'so what' and questioning 'what's next?' Collaborating closely with the Management Accountant for your business area to ensure accounts are complete and correct, and analysing management information to find efficiencies and improvements. What skills will I need? To be considered for this role, you must have the right to work in the UK as we are not able to offer visa sponsorship for this role. Part-qualified Accountant (ACCA/ CIMA/ ICAEW or equivalent) Produced financial planning within a large, multisite organisation (100+ sites/ cost centres) that receives a high volume of daily transactions/ sales (this can be in a non-Retail industry such as hospitality). Experience in delivering financial planning, modelling, and reporting (including variance analysis, budgeting, and forecasting). Supported a budgeting and forecasting cycle throughout a full financial year. Built strong business partnering relationships with an ability to clearly analyse, present, and explain financial information and extract key issues with both financial and non-financial stakeholders. Can set and meet deadlines in a fast-paced environment while maintaining strong attention to detail and effectively managing expectations. IT Literate and comfortable manipulating data in Excel (e.g. v-lookups, index match and Pivot Tables) What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. For the full job description and more information about working with us please contact Jamie.Byford Additional Information For more information on this career opportunity please visit our website or contact us at . For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, Twitter and YouTube.
Senior Product Manager, Business Borrowing We're here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Business Borrowing Team : This is a brand new team that will build products to meet the borrowing needs of our 400,000 Monzo Business customers. We've already built an award-winning business current account that helps small businesses stay on top of their finances. The Business Borrowing team is building on these solid foundations. They're tackling a huge opportunity and they have the freedom to work out, from first principles, what to build. What you'll be doing: You'll lead a cross-functional team to design, build and grow products to support our business customers with their borrowing needs. You'll do this by building a deep understanding of customer needs in this space, as well as understanding what is and isn't possible from commercial, regulatory, operational and technical perspectives. You'll use this to set a product strategy. You'll communicate effectively with people of all levels of seniority. You'll get people inspired by the product vision and you'll share the right context with the right people at the right time. You'll lead planning processes and associated roadmap prioritisation to get your team working on the highest impact priorities that contribute to wider business goals. You'll work iteratively and collaboratively with credit risk, design, engineering, research, data science, product marketing, compliance and many others to refine your plan and execute against it effectively. You'll help to shape product strategy across Monzo by sharing insights from your work. Leading a workshop with your team to hypothesise solutions to key customer pain points identified in research Presenting your latest product strategy to stakeholders at Product Review and gathering feedback and challenge Working closely with credit risk experts to ensure the product and credit strategy are tightly aligned Planning and joining research calls to better understand how businesses are borrowing today Speaking to compliance specialists to be clear on what rules the product needs to follow and to brainstorm ways to achieve this Researching and understanding market trends, industry best practices, and opportunities for Monzo to pursue You should apply if: You've got extensive experience of shipping successful, customer-centric digital products in a fast growing company It's great if you've worked on lending products or other business banking products, but it's not essential You're passionate about building great products for customers, but you also deeply understand what makes your products succeed commercially You start from first principles. You've previously built products that tackled long standing customer problems in a new way, or otherwise broke from the industry status quo. You're not satisfied to simply build the same product your competitors offer. You're data driven, passionate about metrics, and intellectually honest about how your work is performing and driven to continuously improve it. You're full of novel ideas and creative solutions, and able to tease them out of others too. You're comfortable spanning the worlds of design, data, user research, marketing and engineering. You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with. You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way. You're a fast learner, humble and curious, and enjoy developing yourself and others. What we're doing here at Monzo excites you! The interview process: Our interview process involves 4 main stages: Initial Call with Hiring Manager Experience Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. Final chat with our Chief Product Officer and GM, Business Banking Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: £85,000 to £120,000 depending on experience stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodiverse? Select
Mar 27, 2024
Full time
Senior Product Manager, Business Borrowing We're here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Business Borrowing Team : This is a brand new team that will build products to meet the borrowing needs of our 400,000 Monzo Business customers. We've already built an award-winning business current account that helps small businesses stay on top of their finances. The Business Borrowing team is building on these solid foundations. They're tackling a huge opportunity and they have the freedom to work out, from first principles, what to build. What you'll be doing: You'll lead a cross-functional team to design, build and grow products to support our business customers with their borrowing needs. You'll do this by building a deep understanding of customer needs in this space, as well as understanding what is and isn't possible from commercial, regulatory, operational and technical perspectives. You'll use this to set a product strategy. You'll communicate effectively with people of all levels of seniority. You'll get people inspired by the product vision and you'll share the right context with the right people at the right time. You'll lead planning processes and associated roadmap prioritisation to get your team working on the highest impact priorities that contribute to wider business goals. You'll work iteratively and collaboratively with credit risk, design, engineering, research, data science, product marketing, compliance and many others to refine your plan and execute against it effectively. You'll help to shape product strategy across Monzo by sharing insights from your work. Leading a workshop with your team to hypothesise solutions to key customer pain points identified in research Presenting your latest product strategy to stakeholders at Product Review and gathering feedback and challenge Working closely with credit risk experts to ensure the product and credit strategy are tightly aligned Planning and joining research calls to better understand how businesses are borrowing today Speaking to compliance specialists to be clear on what rules the product needs to follow and to brainstorm ways to achieve this Researching and understanding market trends, industry best practices, and opportunities for Monzo to pursue You should apply if: You've got extensive experience of shipping successful, customer-centric digital products in a fast growing company It's great if you've worked on lending products or other business banking products, but it's not essential You're passionate about building great products for customers, but you also deeply understand what makes your products succeed commercially You start from first principles. You've previously built products that tackled long standing customer problems in a new way, or otherwise broke from the industry status quo. You're not satisfied to simply build the same product your competitors offer. You're data driven, passionate about metrics, and intellectually honest about how your work is performing and driven to continuously improve it. You're full of novel ideas and creative solutions, and able to tease them out of others too. You're comfortable spanning the worlds of design, data, user research, marketing and engineering. You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with. You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way. You're a fast learner, humble and curious, and enjoy developing yourself and others. What we're doing here at Monzo excites you! The interview process: Our interview process involves 4 main stages: Initial Call with Hiring Manager Experience Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. Final chat with our Chief Product Officer and GM, Business Banking Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: £85,000 to £120,000 depending on experience stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodiverse? Select