Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
This is an exciting role at a critical time for our clients: we need to evolve our offering to help them get ready for the next phase of growth in the context of AI, increasing regulatory pressures and fragmentation of the market place. Your role will be to build upon our existing programmatic offering and turbo charge it into a team of brilliant experts, with gold standard operating procedures, new products and services which is famous in the market for delivering exceptional performance for clients. You will be one of the leaders of the 120 strong Assembly Activation division, reporting into the EMEA Chief Activation Officer. You'll lead a team of 10 programmatic experts, based in the UK, France and India working across clients that include Estee Lauder, Lenovo, Moncler and many others. The key focus on the role is to deliver growth for our clients, the agency and our people through programmatic advertising. Responsibilities & Accountabilities Channel and technical expertise. Develops a team of deep programmatic expertise in both channel planning and activation. Adopts a 'first to test, master and scale' approach to new features, products, approaches and platforms. Creates regular programmatic point of view documents and case studies which demonstrate our expertise. Establishes and evolves maturity models and auditing frameworks for clients in programmatic. Commercial Manages team costs and income to defined margin targets. Ensures adherence to finance processes and budget management. Designs and executes resourcing models which ensure we deliver to the highest standards for clients while fulfilling our contractual obligations. Works with the commercial director to ensure we work within the preferred supplier list (PSL) as much as possible and meet our commercial targets. Works with client managing partners to ensure media forecasts are accurate and up-to-date. Proactively explores and develops new commercial models and products. Operational excellence Designs and delivers operational best practice in programmatic which ensures high quality and consistent delivery across all programmatic teams. Integrates onshore and offshore teams to ensure they work seamlessly together and to the same high standards of delivery and performance. Establishes routines and ways of working which ensure our teams are close to the 'real-time' performance of accounts and therefore able to deliver exceptional insight and performance. Ensures teams are organised, have clear roadmaps and deliver to high quality work to agreed deadlines. Client and partner leadership Establishes strong relationships with key clients, media owners and technology partners. Collaborates with media partners to create value for our clients and the agency. Develops a client first mentality across the programmatic team ensuring your team act in the best interests of our clients and always show up positively. Drives exceptional performance for our clients and ensures our clients and the agency know about the value we bring to our clients' businesses. Department leadership Creates a high performing community of specialists who support and challenge one another. Represents the department at all levels across the agency, collaborating positively and with purpose. Nurtures an inclusive team ensuring everyone is heard and treated equally. Implements talent management strategies. 10+ years agency experience. Deep expertise in DV360 and Teads Ads Manager. A good level of experience in managed service display advertising. Highly analytical with advanced Excel skills. Good relationships with teams at Google, Teads and other media owners and technology providers. Can call upon lots of examples of delivering growth for clients. Has an excellent track record of winning new business. Leads with clarity, positivity and energy. In return for your enthusiasm and expertise, we'll reward you with an enviable range of benefits that include, 24 days holiday a year (increasing by 1 day/year to a max of 30 with every year of service), a day of birthday leave, pension, life assurance, enhanced parental leave and access to perkbox. Equal Opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Social and Environmental Responsibility At Assembly, we have a responsibility to bring impact into our every day. This means we must always look for ways in which to be conscious citizens in our roles to support society and environmental sustainability. We encourage employees to; be a conscious citizen by actively participating in our organisation's sustainability efforts, help us promote environmentally friendly practices within the workplace, collaborate with community organisations and stakeholders to support initiatives aligned with our company's values, participate in volunteer activities that benefit the community. Employees are also encouraged to make suggestions and evaluate our business practices to identify areas for improvement in social and environmental performance. Employees at Assembly demonstrate commitment to sustainability and inclusivity in their actions and behaviours
Mar 26, 2024
Full time
This is an exciting role at a critical time for our clients: we need to evolve our offering to help them get ready for the next phase of growth in the context of AI, increasing regulatory pressures and fragmentation of the market place. Your role will be to build upon our existing programmatic offering and turbo charge it into a team of brilliant experts, with gold standard operating procedures, new products and services which is famous in the market for delivering exceptional performance for clients. You will be one of the leaders of the 120 strong Assembly Activation division, reporting into the EMEA Chief Activation Officer. You'll lead a team of 10 programmatic experts, based in the UK, France and India working across clients that include Estee Lauder, Lenovo, Moncler and many others. The key focus on the role is to deliver growth for our clients, the agency and our people through programmatic advertising. Responsibilities & Accountabilities Channel and technical expertise. Develops a team of deep programmatic expertise in both channel planning and activation. Adopts a 'first to test, master and scale' approach to new features, products, approaches and platforms. Creates regular programmatic point of view documents and case studies which demonstrate our expertise. Establishes and evolves maturity models and auditing frameworks for clients in programmatic. Commercial Manages team costs and income to defined margin targets. Ensures adherence to finance processes and budget management. Designs and executes resourcing models which ensure we deliver to the highest standards for clients while fulfilling our contractual obligations. Works with the commercial director to ensure we work within the preferred supplier list (PSL) as much as possible and meet our commercial targets. Works with client managing partners to ensure media forecasts are accurate and up-to-date. Proactively explores and develops new commercial models and products. Operational excellence Designs and delivers operational best practice in programmatic which ensures high quality and consistent delivery across all programmatic teams. Integrates onshore and offshore teams to ensure they work seamlessly together and to the same high standards of delivery and performance. Establishes routines and ways of working which ensure our teams are close to the 'real-time' performance of accounts and therefore able to deliver exceptional insight and performance. Ensures teams are organised, have clear roadmaps and deliver to high quality work to agreed deadlines. Client and partner leadership Establishes strong relationships with key clients, media owners and technology partners. Collaborates with media partners to create value for our clients and the agency. Develops a client first mentality across the programmatic team ensuring your team act in the best interests of our clients and always show up positively. Drives exceptional performance for our clients and ensures our clients and the agency know about the value we bring to our clients' businesses. Department leadership Creates a high performing community of specialists who support and challenge one another. Represents the department at all levels across the agency, collaborating positively and with purpose. Nurtures an inclusive team ensuring everyone is heard and treated equally. Implements talent management strategies. 10+ years agency experience. Deep expertise in DV360 and Teads Ads Manager. A good level of experience in managed service display advertising. Highly analytical with advanced Excel skills. Good relationships with teams at Google, Teads and other media owners and technology providers. Can call upon lots of examples of delivering growth for clients. Has an excellent track record of winning new business. Leads with clarity, positivity and energy. In return for your enthusiasm and expertise, we'll reward you with an enviable range of benefits that include, 24 days holiday a year (increasing by 1 day/year to a max of 30 with every year of service), a day of birthday leave, pension, life assurance, enhanced parental leave and access to perkbox. Equal Opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Social and Environmental Responsibility At Assembly, we have a responsibility to bring impact into our every day. This means we must always look for ways in which to be conscious citizens in our roles to support society and environmental sustainability. We encourage employees to; be a conscious citizen by actively participating in our organisation's sustainability efforts, help us promote environmentally friendly practices within the workplace, collaborate with community organisations and stakeholders to support initiatives aligned with our company's values, participate in volunteer activities that benefit the community. Employees are also encouraged to make suggestions and evaluate our business practices to identify areas for improvement in social and environmental performance. Employees at Assembly demonstrate commitment to sustainability and inclusivity in their actions and behaviours
Customer Services Manager Location : On- Site, West Bromwich, B70 8BG. Salary: £35,000 - £38,000 dependent on experience. Contract: Full time, Permanent Hours: Mon-Fri 8:30am-5:30pm We are a fast-growing Ecommerce and Wholesale Bathroom company who design and import own brand products and distribute all across the UK from a local Plumbers Merchants to Big Online Retailers and anyone in between. And the all-important Mrs Smith! We have a growing e-commerce team in India with fulfilment team and Key Management operating out of West Bromwich, West Midlands in the UK. Customer Services team also operates out of India and you will be managing them directly. We want to leave the world a better place than we found it. Will you be a part of that team? Customer Services Manager The role We are looking for a resourceful, competitive, high energy, high skill and industrious candidate who can manage the full spectrum of CS Services and help define Customer Service Strategy to build company further. Role Responsibilities: • Manage, train and upskill team • Maintain high motivation • Get Team trained to UK customer expectations, nuances, cultural understanding, improving phone manner • Ideally from Bathroom, heating & Plumbing background but not essential. Motivated enough to learn the product and services and confidently disseminate across the team members. • Using technology / AIs Tools to create Training Video, Learning Manuals, Work Flows • Analyse current SOPs in place and improve them / cancelling any redundant steps by challenging Status Quo and always seek Improvement. • Create a Live Dashboard of CS Health Metrics including that of individual sales channels such as Amazon, Ebay, Shopify, Wholesale and take ownership of maintaining and/or improving them. • Create a visual weekly report of Key Issues with root cause analysis and engage with relevant parties in the company to resolve them. • Engage/ report to Head of Product & Purchase Manager to resolve Product related faults. • Effective liaison with suppliers to bring our solutions that work for both parties • Set communication tone with all customers and ensure followed through. A mapping of customer touch points (from order entry) to fulfilment and follow up in case of aftersales or re-marketing. • Be a Sales Co-ordinator for our B2B sales reps in the field by supporting them via phone/emails or any channels necessary. • Team Performance evaluation and improvement plan where needed • Team Support & Office Administration as may be necessary In short you are the person who helps us build a Robust CS Strategy, map expectations and execute first class service whichever channel the customer comes in contact with us. What we need from you: • Do you have at least 3 years experience in a similar position? • Do you have experience with Bathrooms, Heating, Plumbing or Home Furnishings? • Do you want to be part of a team that wants to do things differently and change the Personal Hygiene and Sanitary Market for better? • Are you hard-working and motivated enough to build, nurture and develop a team of people who will excel in tomorrow s business landscape and capture opportunities in Customers Services via AI, Robotics, Information Flow? • Do you have the attitude to succeed in a fast-paced, rolled up sleeves environment? • Are you technologically savvy whilst appreciating human side of customer interactions? • Do you take ownership and see issues resolved to the highest levels of satisfaction? • Do you see the bigger picture whilst nuanced enough to value the tiny details? • Do you want to work in a company that values talent & skills and remunerates accordingly? If you feel you have the skills and experience to be successful in this role then apply today!
Mar 25, 2024
Full time
Customer Services Manager Location : On- Site, West Bromwich, B70 8BG. Salary: £35,000 - £38,000 dependent on experience. Contract: Full time, Permanent Hours: Mon-Fri 8:30am-5:30pm We are a fast-growing Ecommerce and Wholesale Bathroom company who design and import own brand products and distribute all across the UK from a local Plumbers Merchants to Big Online Retailers and anyone in between. And the all-important Mrs Smith! We have a growing e-commerce team in India with fulfilment team and Key Management operating out of West Bromwich, West Midlands in the UK. Customer Services team also operates out of India and you will be managing them directly. We want to leave the world a better place than we found it. Will you be a part of that team? Customer Services Manager The role We are looking for a resourceful, competitive, high energy, high skill and industrious candidate who can manage the full spectrum of CS Services and help define Customer Service Strategy to build company further. Role Responsibilities: • Manage, train and upskill team • Maintain high motivation • Get Team trained to UK customer expectations, nuances, cultural understanding, improving phone manner • Ideally from Bathroom, heating & Plumbing background but not essential. Motivated enough to learn the product and services and confidently disseminate across the team members. • Using technology / AIs Tools to create Training Video, Learning Manuals, Work Flows • Analyse current SOPs in place and improve them / cancelling any redundant steps by challenging Status Quo and always seek Improvement. • Create a Live Dashboard of CS Health Metrics including that of individual sales channels such as Amazon, Ebay, Shopify, Wholesale and take ownership of maintaining and/or improving them. • Create a visual weekly report of Key Issues with root cause analysis and engage with relevant parties in the company to resolve them. • Engage/ report to Head of Product & Purchase Manager to resolve Product related faults. • Effective liaison with suppliers to bring our solutions that work for both parties • Set communication tone with all customers and ensure followed through. A mapping of customer touch points (from order entry) to fulfilment and follow up in case of aftersales or re-marketing. • Be a Sales Co-ordinator for our B2B sales reps in the field by supporting them via phone/emails or any channels necessary. • Team Performance evaluation and improvement plan where needed • Team Support & Office Administration as may be necessary In short you are the person who helps us build a Robust CS Strategy, map expectations and execute first class service whichever channel the customer comes in contact with us. What we need from you: • Do you have at least 3 years experience in a similar position? • Do you have experience with Bathrooms, Heating, Plumbing or Home Furnishings? • Do you want to be part of a team that wants to do things differently and change the Personal Hygiene and Sanitary Market for better? • Are you hard-working and motivated enough to build, nurture and develop a team of people who will excel in tomorrow s business landscape and capture opportunities in Customers Services via AI, Robotics, Information Flow? • Do you have the attitude to succeed in a fast-paced, rolled up sleeves environment? • Are you technologically savvy whilst appreciating human side of customer interactions? • Do you take ownership and see issues resolved to the highest levels of satisfaction? • Do you see the bigger picture whilst nuanced enough to value the tiny details? • Do you want to work in a company that values talent & skills and remunerates accordingly? If you feel you have the skills and experience to be successful in this role then apply today!
Compliance Manager Salary: £40,000-£50,000 DOE + Bonus Hours: Full Time 37hrs per week Location: Remote Working with 1-2 days a week in our Northampton Office. Contract: Permanent OnlineDIRECT provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry. We pride ourselves on our family-like culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as the UK's leading energy sales solution provider. As Compliance Manager, you'll be pivotal in ensuring OnlineDIRECT's adheres to regulatory standards. Reporting directly to the Head of Technology and Business Oversight, you will collaborate with various stakeholders to implement comprehensive compliance measures. Responsibilities will include conducting supplier audits, chairing compliance meetings, investigating issues and developing educational materials to enhance company-wide compliance. We are seeking candidates with a proven track record in the energy industry skilled at managing complex audits and investigations. However, we are also open to considering individuals who may not have direct industry experience but exhibit exceptional skills and potential. Role Highlights: Conduct supplier audits to ensure compliance with OnlineDIRECT standards Lead Compliance meetings to foster a culture of adherence across all departments Investigate compliance issues, pinpoint root causes and implement corrective actions Develop educational materials to enhance employee awareness and understanding of compliance Improve auditing processes to proactively prevent compliance breaches Maintain confidential channels for addressing compliance concerns across employees Develop training materials for brokers and staff to keep them informed about industry changes and regulations Assist Complaints Handler in resolving complaints efficiently Coordinate reviews and align contract documentation with compliance requirements Candidate Requirements: Minimum 2 years experience within Compliance Previous background in utilities is necessary, although candidates with experience in finance, regtech, or ombudsman sectors will be considered Strong grasp of supplier regulatory requirements Exceptional attention to detail with a focus on 100% accuracy Proficient in complaint handling Resilient, determined and committed to resolving issues successfully Effective team player with the capacity to work independently Previous experience in managing supplier relationships Confident in challenging practices and proposing innovations Proficient in Microsoft Office Suite, especially Excel, and in-house databases Benefits OnlineDIRECT offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development opportunities and various perks designed to enhance employees quality of life and wellbeing. Here's a breakdown: Competitive Salary + Bonus Career Development & Ongoing Training 25 days annual leave, in addition to bank holidays. There's also an option to purchase additional days Dedicated Volunteering day Company Pension Cycle to Work Scheme Employee Reward Schemes Team Incentive Days Death In Service (DIS) Health Cash Plan Employee Assistance Program (EAP) Early Friday Finish
Mar 25, 2024
Full time
Compliance Manager Salary: £40,000-£50,000 DOE + Bonus Hours: Full Time 37hrs per week Location: Remote Working with 1-2 days a week in our Northampton Office. Contract: Permanent OnlineDIRECT provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry. We pride ourselves on our family-like culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as the UK's leading energy sales solution provider. As Compliance Manager, you'll be pivotal in ensuring OnlineDIRECT's adheres to regulatory standards. Reporting directly to the Head of Technology and Business Oversight, you will collaborate with various stakeholders to implement comprehensive compliance measures. Responsibilities will include conducting supplier audits, chairing compliance meetings, investigating issues and developing educational materials to enhance company-wide compliance. We are seeking candidates with a proven track record in the energy industry skilled at managing complex audits and investigations. However, we are also open to considering individuals who may not have direct industry experience but exhibit exceptional skills and potential. Role Highlights: Conduct supplier audits to ensure compliance with OnlineDIRECT standards Lead Compliance meetings to foster a culture of adherence across all departments Investigate compliance issues, pinpoint root causes and implement corrective actions Develop educational materials to enhance employee awareness and understanding of compliance Improve auditing processes to proactively prevent compliance breaches Maintain confidential channels for addressing compliance concerns across employees Develop training materials for brokers and staff to keep them informed about industry changes and regulations Assist Complaints Handler in resolving complaints efficiently Coordinate reviews and align contract documentation with compliance requirements Candidate Requirements: Minimum 2 years experience within Compliance Previous background in utilities is necessary, although candidates with experience in finance, regtech, or ombudsman sectors will be considered Strong grasp of supplier regulatory requirements Exceptional attention to detail with a focus on 100% accuracy Proficient in complaint handling Resilient, determined and committed to resolving issues successfully Effective team player with the capacity to work independently Previous experience in managing supplier relationships Confident in challenging practices and proposing innovations Proficient in Microsoft Office Suite, especially Excel, and in-house databases Benefits OnlineDIRECT offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development opportunities and various perks designed to enhance employees quality of life and wellbeing. Here's a breakdown: Competitive Salary + Bonus Career Development & Ongoing Training 25 days annual leave, in addition to bank holidays. There's also an option to purchase additional days Dedicated Volunteering day Company Pension Cycle to Work Scheme Employee Reward Schemes Team Incentive Days Death In Service (DIS) Health Cash Plan Employee Assistance Program (EAP) Early Friday Finish
Kingsley Consulting are recruiting for a Customer Service Relations Manager to join an innovative and dynamic safety company, who have upheld a long-standing reputation as a comprehensive safety solutions provider. This role offers an exciting opportunity to join a dynamic team and highly successful business as a Customer Service Relations Manager, taking responsibility for building strong relationships within the business. Role Overview The successful candidate will play a crucial role in coordinating with internal and external stakeholders, ensuring the organisation stays ahead in the competitive field of critical safety. Strong communication, relationship-building skills, and a proactive attitude are essential. The role also includes overseeing support and training, monitoring industry trends, and implementing strategic initiatives to enhance the company's position. The candidate should possess strong organizational, interpersonal, and problem-solving skills, along with experience in supply chain management. The position offers a competitive salary and benefits package. Remuneration : £Negotiable DOE + 25 days of annual leave plus bank holidays (3 or 4 days saved for Christmas shutdown), Company Sick Pay, Health Cash Plan, Employee Assistance Programme, Life Assurance, Pension and Eye Care Scheme Location : Wellingborough, Northamptonshire Work Hours : 8:00 am - 5:00 pm, Monday to Friday (1-hour unpaid lunch) Key Responsibilities : Develop and maintain strong relationships with channel partners, collaborating closely to achieve mutual goals Oversee support and training to ensure success Identify and onboard new channel partners Collaborate with all teams to align requirements with available support Monitor industry trends, competitors, and market conditions Ongoing review of annual spend to achieve rebates, channel partner budgets, and forecasts Develop and implement channel partner programs, including training, marketing, and incentives Measure and report on the performance of channel partners using metrics such as sales and revenue Identify and resolve conflicts and challenges within channel partners/suppliers Provide support and guidance on product and solution offerings Attend industry events and conferences to build relationships and promote the company Skills & Attributes: Strong organisation and prioritisation skills Ability to multitask in a controlled manner and find information efficiently Relationship-building skills with partners Positive attitude in a highly competitive market Experience in supply chain management Team player with strong interpersonal skills Methodical planner Strong verbal and written communication skills, with experience presenting to partners and stakeholders Strong problem-solving and negotiation skills Flexibility and adaptability to change Good PC skills, including Word and Excel Tolerance and flexibility in different situations Adaptability and ability to work under pressure and meet deadlines Self-motivated, initiative, and high energy level Honesty, integrity, and ethical behaviour Industry Sector: Customer Service, Customer Service Manager, Relationship Management, Account Management, Key Account Management, Customer Service Relations Manager Diversity & Inclusion Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.
Mar 25, 2024
Full time
Kingsley Consulting are recruiting for a Customer Service Relations Manager to join an innovative and dynamic safety company, who have upheld a long-standing reputation as a comprehensive safety solutions provider. This role offers an exciting opportunity to join a dynamic team and highly successful business as a Customer Service Relations Manager, taking responsibility for building strong relationships within the business. Role Overview The successful candidate will play a crucial role in coordinating with internal and external stakeholders, ensuring the organisation stays ahead in the competitive field of critical safety. Strong communication, relationship-building skills, and a proactive attitude are essential. The role also includes overseeing support and training, monitoring industry trends, and implementing strategic initiatives to enhance the company's position. The candidate should possess strong organizational, interpersonal, and problem-solving skills, along with experience in supply chain management. The position offers a competitive salary and benefits package. Remuneration : £Negotiable DOE + 25 days of annual leave plus bank holidays (3 or 4 days saved for Christmas shutdown), Company Sick Pay, Health Cash Plan, Employee Assistance Programme, Life Assurance, Pension and Eye Care Scheme Location : Wellingborough, Northamptonshire Work Hours : 8:00 am - 5:00 pm, Monday to Friday (1-hour unpaid lunch) Key Responsibilities : Develop and maintain strong relationships with channel partners, collaborating closely to achieve mutual goals Oversee support and training to ensure success Identify and onboard new channel partners Collaborate with all teams to align requirements with available support Monitor industry trends, competitors, and market conditions Ongoing review of annual spend to achieve rebates, channel partner budgets, and forecasts Develop and implement channel partner programs, including training, marketing, and incentives Measure and report on the performance of channel partners using metrics such as sales and revenue Identify and resolve conflicts and challenges within channel partners/suppliers Provide support and guidance on product and solution offerings Attend industry events and conferences to build relationships and promote the company Skills & Attributes: Strong organisation and prioritisation skills Ability to multitask in a controlled manner and find information efficiently Relationship-building skills with partners Positive attitude in a highly competitive market Experience in supply chain management Team player with strong interpersonal skills Methodical planner Strong verbal and written communication skills, with experience presenting to partners and stakeholders Strong problem-solving and negotiation skills Flexibility and adaptability to change Good PC skills, including Word and Excel Tolerance and flexibility in different situations Adaptability and ability to work under pressure and meet deadlines Self-motivated, initiative, and high energy level Honesty, integrity, and ethical behaviour Industry Sector: Customer Service, Customer Service Manager, Relationship Management, Account Management, Key Account Management, Customer Service Relations Manager Diversity & Inclusion Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.
Are you a dynamic individual who wants to grow and develop in a company that's revolutionising retail? Are you a confident team player who would love the opportunity to step up into management? Do you have experience working in hospitality or retail and are passionate about customer service? If you answered yes to these questions, Majestic Wine would love to hear from you! Our Proposition Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic's greatest asset! We offer wine tasting in-store every day and the expertise of our teams ensure a strong customer focus. All these things come together to make us unique and give us the extra personal touch we're so proud of. The Role Do you love how it feels to help customers discover new products that they will love? As a Trainee Manager, you will join the Reigate team! You'll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy! Majestic is dedicated to delivering a customer experience that's unlike any other - because you simply can't taste wine online! It starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to convert another wine lover into a loyal Majestic customer through helping them to discover and buy wines they love! Whether you are looking for flexibility to suit your lifestyle or the opportunity to progress your career, this can be the role for you. Key Responsibilities: At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we are looking for people who; Have a friendly, vibrant and engaging personal style Ensure Customers get the best shopping experience in-store Have the confidence to talk to our customers about the wine we sell Have a passion for engaging with customers and delivering a 5* customer experience and that our customers leave our store feeling valued and satisfied Will play your part in making sure the store looks fantastic and is a neat, safe and attractive place for our customers to shop in Can prioritise and be efficient with your time so you can spend more time with our customers finding wines they'll love Maintain outstanding store condition and visual merchandising standards Will be happy to pick wine orders and jump in the van to deliver them if needed Wants to constantly improve your wine knowledge so you can share this with our customers (don't worry, we will teach you everything you need to know) Have a positive can do attitude and are willing to muck in and be a real team player Knowledge and Skills Required: Have a positive can-do attitude and are willing to muck in and be a real team player Have a desire to learn more about wine and get our customers excited by our brilliant products You are able to prioritise to ensure anything you do is right for our customers. Adaptable and resilient to meet the ever-changing demands of our business. You are reliable and a good timekeeper You must be smart and tidy at all times and work hard to keep our stores in an immaculate condition A full UK/EU/EEA driving licence is preferred Proven working experience in the retail or hospitality industry Basic understanding of sales principles and customer service practices Solid communication and interpersonal skills Wine knowledge is beneficial but not essential Friendly, helpful, confident and engaging personality What is in it for you: Staff discount The chance to become a Majestic Business Partner; run your showroom and team like it's your own business and reap the rewards! Fantastic incentives that take you around the world to explore our different vineyards Uniform provided A contributory Company Pension Plan Life Assurance (Worth 3 times your annual salary). 29 days holiday, including public and bank holidays Career development opportunities - we are passionate about nurturing our talent! About Majestic Majestic Wine is the UK's leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment. More information can be found at In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division. Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic's 'strong cross channel journey, expert staff and widespread brand affection' when deciding to buy the business from its PLC status. Job Specifics: Contract : Permanent Hours : 40 hours a week So If you want to be part of a dynamic, busy and fun Team, then apply today together with your up to date CV! We look forward to receiving your application! #ProudtobeMajestic On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual
Feb 26, 2022
Full time
Are you a dynamic individual who wants to grow and develop in a company that's revolutionising retail? Are you a confident team player who would love the opportunity to step up into management? Do you have experience working in hospitality or retail and are passionate about customer service? If you answered yes to these questions, Majestic Wine would love to hear from you! Our Proposition Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic's greatest asset! We offer wine tasting in-store every day and the expertise of our teams ensure a strong customer focus. All these things come together to make us unique and give us the extra personal touch we're so proud of. The Role Do you love how it feels to help customers discover new products that they will love? As a Trainee Manager, you will join the Reigate team! You'll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy! Majestic is dedicated to delivering a customer experience that's unlike any other - because you simply can't taste wine online! It starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to convert another wine lover into a loyal Majestic customer through helping them to discover and buy wines they love! Whether you are looking for flexibility to suit your lifestyle or the opportunity to progress your career, this can be the role for you. Key Responsibilities: At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we are looking for people who; Have a friendly, vibrant and engaging personal style Ensure Customers get the best shopping experience in-store Have the confidence to talk to our customers about the wine we sell Have a passion for engaging with customers and delivering a 5* customer experience and that our customers leave our store feeling valued and satisfied Will play your part in making sure the store looks fantastic and is a neat, safe and attractive place for our customers to shop in Can prioritise and be efficient with your time so you can spend more time with our customers finding wines they'll love Maintain outstanding store condition and visual merchandising standards Will be happy to pick wine orders and jump in the van to deliver them if needed Wants to constantly improve your wine knowledge so you can share this with our customers (don't worry, we will teach you everything you need to know) Have a positive can do attitude and are willing to muck in and be a real team player Knowledge and Skills Required: Have a positive can-do attitude and are willing to muck in and be a real team player Have a desire to learn more about wine and get our customers excited by our brilliant products You are able to prioritise to ensure anything you do is right for our customers. Adaptable and resilient to meet the ever-changing demands of our business. You are reliable and a good timekeeper You must be smart and tidy at all times and work hard to keep our stores in an immaculate condition A full UK/EU/EEA driving licence is preferred Proven working experience in the retail or hospitality industry Basic understanding of sales principles and customer service practices Solid communication and interpersonal skills Wine knowledge is beneficial but not essential Friendly, helpful, confident and engaging personality What is in it for you: Staff discount The chance to become a Majestic Business Partner; run your showroom and team like it's your own business and reap the rewards! Fantastic incentives that take you around the world to explore our different vineyards Uniform provided A contributory Company Pension Plan Life Assurance (Worth 3 times your annual salary). 29 days holiday, including public and bank holidays Career development opportunities - we are passionate about nurturing our talent! About Majestic Majestic Wine is the UK's leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment. More information can be found at In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division. Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic's 'strong cross channel journey, expert staff and widespread brand affection' when deciding to buy the business from its PLC status. Job Specifics: Contract : Permanent Hours : 40 hours a week So If you want to be part of a dynamic, busy and fun Team, then apply today together with your up to date CV! We look forward to receiving your application! #ProudtobeMajestic On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual
Are you a dynamic individual who wants to grow and develop in a company that's revolutionising retail? Do you want to play a key part in motivating and developing a high performing team? Do you have experience working in customer-facing roles and are passionate about putting customers first? If you answered yes to these questions, Majestic Wine would love to hear from you! Our Proposition Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic's greatest asset! We offer wine tasting in store every day and the expertise of our teams ensure a strong customer focus. All these things come together to make us unique and give us the extra personal touch we're so proud of. The Role Do you love how it feels to help customers discover new products that they will love? As an Assistant Manager you will join theSanderstead team! You'll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy! Majestic is dedicated to delivering a customer experience that's unlike any other - because you simply can't taste wine online! It starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another wine lover into a loyal Majestic customer. Key Responsibilities: At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Maintain outstanding store condition and visual merchandising standards Independent management for the store in the absence of the Store Manager Respond to all customer complaints and comments in a timely manner Manage and motivate the team alongside the Store Manager, to increase sales and ensure efficiency in your store Ensure Customers get the best shopping experience in-store, delivering market-leading customer service at all times Can prioritise and be efficient with your time so you can spend more time with our customers finding wines they'll love Maintain outstanding store condition and visual merchandising standards Overall management of the team in the absence of the Store Manager Ensure high standards for quality, customer service and health and safety are met Update colleagues on business performance, new initiatives and other pertinent issues Respond to all customer complaints and comments in a timely manner Sharing product knowledge with customers and with the store's team members Offering our customers a VIP service by proactively contacting them with our best deals Completing commercially viable rotas Making sure items are on the shelves and displayed attractively and priced accurately Knowledge & Skills Required: Experience of leading and developing a team in a fast-paced environment within retail, hospitality or a similar customer-focused industry Desire to increase your wine knowledge Wine knowledge is beneficial but not essential WSET Qualification is beneficial but not essential Excellent time-management, delegation and problem solving skills Customer focus and excellent communication skills to provide your colleagues with feedback to help develop themselves and the store The energy to support and motivate the team in the absence of the Store Manager Determination to complete every to-do list on time, your store hit targets and maximise productivity Experience monitoring, managing and improving key performance indicators What is in it for you: Up to 20% staff discount The chance to become a Majestic Business Partner; run your showroom and team like it's your own business and reap the rewards! Fantastic incentives that take you around the world to explore our different vineyards Uniform provided A contributory Company Pension Plan Life Assurance (Worth 3 times your annual salary). 29 days holiday, including public and bank holidays. Career development opportunities - we are passionate about nurturing our internal talent! About Majestic Majestic Wine is the UK's leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment. More information can be found at In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division. Fortress is now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic's 'strong cross channel journey, expert staff and widespread brand affection' when deciding to buy the business from its PLC status. Job Specifics: Contract : Permanent Hours : Full time So If you want to be part of a dynamic, busy and fun Team, then apply today together with your up to date CV! We look forward to receiving your application! #ProudtobeMajestic On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order
Feb 24, 2022
Full time
Are you a dynamic individual who wants to grow and develop in a company that's revolutionising retail? Do you want to play a key part in motivating and developing a high performing team? Do you have experience working in customer-facing roles and are passionate about putting customers first? If you answered yes to these questions, Majestic Wine would love to hear from you! Our Proposition Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic's greatest asset! We offer wine tasting in store every day and the expertise of our teams ensure a strong customer focus. All these things come together to make us unique and give us the extra personal touch we're so proud of. The Role Do you love how it feels to help customers discover new products that they will love? As an Assistant Manager you will join theSanderstead team! You'll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy! Majestic is dedicated to delivering a customer experience that's unlike any other - because you simply can't taste wine online! It starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another wine lover into a loyal Majestic customer. Key Responsibilities: At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Maintain outstanding store condition and visual merchandising standards Independent management for the store in the absence of the Store Manager Respond to all customer complaints and comments in a timely manner Manage and motivate the team alongside the Store Manager, to increase sales and ensure efficiency in your store Ensure Customers get the best shopping experience in-store, delivering market-leading customer service at all times Can prioritise and be efficient with your time so you can spend more time with our customers finding wines they'll love Maintain outstanding store condition and visual merchandising standards Overall management of the team in the absence of the Store Manager Ensure high standards for quality, customer service and health and safety are met Update colleagues on business performance, new initiatives and other pertinent issues Respond to all customer complaints and comments in a timely manner Sharing product knowledge with customers and with the store's team members Offering our customers a VIP service by proactively contacting them with our best deals Completing commercially viable rotas Making sure items are on the shelves and displayed attractively and priced accurately Knowledge & Skills Required: Experience of leading and developing a team in a fast-paced environment within retail, hospitality or a similar customer-focused industry Desire to increase your wine knowledge Wine knowledge is beneficial but not essential WSET Qualification is beneficial but not essential Excellent time-management, delegation and problem solving skills Customer focus and excellent communication skills to provide your colleagues with feedback to help develop themselves and the store The energy to support and motivate the team in the absence of the Store Manager Determination to complete every to-do list on time, your store hit targets and maximise productivity Experience monitoring, managing and improving key performance indicators What is in it for you: Up to 20% staff discount The chance to become a Majestic Business Partner; run your showroom and team like it's your own business and reap the rewards! Fantastic incentives that take you around the world to explore our different vineyards Uniform provided A contributory Company Pension Plan Life Assurance (Worth 3 times your annual salary). 29 days holiday, including public and bank holidays. Career development opportunities - we are passionate about nurturing our internal talent! About Majestic Majestic Wine is the UK's leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment. More information can be found at In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division. Fortress is now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic's 'strong cross channel journey, expert staff and widespread brand affection' when deciding to buy the business from its PLC status. Job Specifics: Contract : Permanent Hours : Full time So If you want to be part of a dynamic, busy and fun Team, then apply today together with your up to date CV! We look forward to receiving your application! #ProudtobeMajestic On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order
Are you a dynamic individual with the ambition, drive and creativity to run a successful store in a company that's revolutionising retail? Are you an engaging leader who's passionate about developing a small close-knit team? Do you have experience working in a customer-facing role and are passionate about delivering excellent customer service? If you answered yes to these questions, Majestic Wine would love to hear from you! Our Proposition Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic's greatest asset! We offer wine tasting in store every day and the expertise of our teams ensure a strong customer focus. All these things come together to make us unique and give us the extra personal touch we're so proud of. The Role Do you love how it feels to help customers discover new products that they will love? As a Retail Store Manager, you will join the Northallerton team! You'll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy! Majestic is dedicated to delivering a customer experience that's unlike any other - because you simply can't taste wine online! It starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to convert another wine lover into a loyal Majestic customer through helping them to discover and buy wines they love! Key Responsibilities At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Manage and motivate your team to increase sales and ensure efficiency in your store Ensure Customers get the best shopping experience in-store, delivering market-leading customer service at all times Maintain outstanding store condition and visual merchandising standards Overall management of your team, offering development and support to help them contribute to your store's success. Ensure high standards for quality, customer service and health and safety are met Update colleagues on business performance, new initiatives and other pertinent issues Respond to all customer complaints and comments in a timely manner Sharing product knowledge with customers and with the store's team members Take full responsibility for the performance and day-to-day operations of your store Offering our customers a VIP service by proactively contacting them with our best deals Inspiring the team to do their best by being a role model and inspirational leader Completing commercially viable rotas Making sure items are on the shelves and displayed attractively and priced accurately Recruit, induct and train your new team members Monitor, manage and improve key performance indicators throughout your store Knowledge & Skills Required Experience of leading and developing a team in a fast-paced, target-driven environment Have a track record of great team leadership, operational excellence, and delivering best in class customer service Excellent time-management, delegation and problem-solving skills Willingness to get stuck in, working alongside your team and getting the job done Excellent communication skills s Have a minimum of 3 years' managerial experience in retail or hospitality industry Have knowledge of profit and loss statements and managing sales targets Wine knowledge is beneficial but not essential WSET Qualification is beneficial but not essential Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points What is in it for you: Up to 20% staff discount The chance to become a Majestic Business Partner; run your showroom and a team like it's your own business and reap the rewards! Fantastic incentives that take you around the world to explore our different vineyards Uniform provided A contributory Company Pension Plan Life Assurance (Worth 3 times your annual salary). 29 days holiday, including public and bank holidays. PLUS invites to wine tasting events Career development opportunities - we are passionate about nurturing our internal talent! About Majestic Majestic Wine is the UK's leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment. More information can be found at In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division. Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic's 'strong cross channel journey, expert staff and widespread brand affection' when deciding to buy the business from its PLC status. Job Specifics: Contract: Permanent Hours: Full time (45 hours / week) So If you want to be part of a dynamic, busy and fun Team, then apply today together with your up to date CV! We look forward to receiving your application! #ProudtobeMajestic On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end dat
Feb 24, 2022
Full time
Are you a dynamic individual with the ambition, drive and creativity to run a successful store in a company that's revolutionising retail? Are you an engaging leader who's passionate about developing a small close-knit team? Do you have experience working in a customer-facing role and are passionate about delivering excellent customer service? If you answered yes to these questions, Majestic Wine would love to hear from you! Our Proposition Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic's greatest asset! We offer wine tasting in store every day and the expertise of our teams ensure a strong customer focus. All these things come together to make us unique and give us the extra personal touch we're so proud of. The Role Do you love how it feels to help customers discover new products that they will love? As a Retail Store Manager, you will join the Northallerton team! You'll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy! Majestic is dedicated to delivering a customer experience that's unlike any other - because you simply can't taste wine online! It starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to convert another wine lover into a loyal Majestic customer through helping them to discover and buy wines they love! Key Responsibilities At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Manage and motivate your team to increase sales and ensure efficiency in your store Ensure Customers get the best shopping experience in-store, delivering market-leading customer service at all times Maintain outstanding store condition and visual merchandising standards Overall management of your team, offering development and support to help them contribute to your store's success. Ensure high standards for quality, customer service and health and safety are met Update colleagues on business performance, new initiatives and other pertinent issues Respond to all customer complaints and comments in a timely manner Sharing product knowledge with customers and with the store's team members Take full responsibility for the performance and day-to-day operations of your store Offering our customers a VIP service by proactively contacting them with our best deals Inspiring the team to do their best by being a role model and inspirational leader Completing commercially viable rotas Making sure items are on the shelves and displayed attractively and priced accurately Recruit, induct and train your new team members Monitor, manage and improve key performance indicators throughout your store Knowledge & Skills Required Experience of leading and developing a team in a fast-paced, target-driven environment Have a track record of great team leadership, operational excellence, and delivering best in class customer service Excellent time-management, delegation and problem-solving skills Willingness to get stuck in, working alongside your team and getting the job done Excellent communication skills s Have a minimum of 3 years' managerial experience in retail or hospitality industry Have knowledge of profit and loss statements and managing sales targets Wine knowledge is beneficial but not essential WSET Qualification is beneficial but not essential Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points What is in it for you: Up to 20% staff discount The chance to become a Majestic Business Partner; run your showroom and a team like it's your own business and reap the rewards! Fantastic incentives that take you around the world to explore our different vineyards Uniform provided A contributory Company Pension Plan Life Assurance (Worth 3 times your annual salary). 29 days holiday, including public and bank holidays. PLUS invites to wine tasting events Career development opportunities - we are passionate about nurturing our internal talent! About Majestic Majestic Wine is the UK's leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment. More information can be found at In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division. Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic's 'strong cross channel journey, expert staff and widespread brand affection' when deciding to buy the business from its PLC status. Job Specifics: Contract: Permanent Hours: Full time (45 hours / week) So If you want to be part of a dynamic, busy and fun Team, then apply today together with your up to date CV! We look forward to receiving your application! #ProudtobeMajestic On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end dat
Are you a dynamic individual with the ambition, drive and creativity to run a successful store in a company that's revolutionising retail? Are you an engaging leader who's passionate about developing a small close-knit team? Do you have experience working in a customer-facing role and are passionate about delivering excellent customer service? If you answered yes to these questions, Majestic Wine would love to hear from you! Our Proposition Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic's greatest asset! We offer wine tasting in store every day and the expertise of our teams ensure a strong customer focus. All these things come together to make us unique and give us the extra personal touch we're so proud of. The Role Do you love how it feels to help customers discover new products that they will love? As a Retail Store Manager, you will join the Berwick Upon Tweed team! You'll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy! Majestic is dedicated to delivering a customer experience that's unlike any other - because you simply can't taste wine online! It starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to convert another wine lover into a loyal Majestic customer through helping them to discover and buy wines they love! Key Responsibilities At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Manage and motivate your team to increase sales and ensure efficiency in your store Ensure Customers get the best shopping experience in-store, delivering market-leading customer service at all times Maintain outstanding store condition and visual merchandising standards Overall management of your team, offering development and support to help them contribute to your store's success. Ensure high standards for quality, customer service and health and safety are met Update colleagues on business performance, new initiatives and other pertinent issues Respond to all customer complaints and comments in a timely manner Sharing product knowledge with customers and with the store's team members Take full responsibility for the performance and day-to-day operations of your store Offering our customers a VIP service by proactively contacting them with our best deals Inspiring the team to do their best by being a role model and inspirational leader Completing commercially viable rotas Making sure items are on the shelves and displayed attractively and priced accurately Recruit, induct and train your new team members Monitor, manage and improve key performance indicators throughout your store Knowledge & Skills Required Experience of leading and developing a team in a fast-paced, target-driven environment Have a track record of great team leadership, operational excellence, and delivering best in class customer service Excellent time-management, delegation and problem-solving skills Willingness to get stuck in, working alongside your team and getting the job done Excellent communication skills s Have a minimum of 3 years' managerial experience in retail or hospitality industry Have knowledge of profit and loss statements and managing sales targets Wine knowledge is beneficial but not essential WSET Qualification is beneficial but not essential Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points What is in it for you: Up to 20% staff discount The chance to become a Majestic Business Partner; run your showroom and a team like it's your own business and reap the rewards! Fantastic incentives that take you around the world to explore our different vineyards Uniform provided A contributory Company Pension Plan Life Assurance (Worth 3 times your annual salary). 29 days holiday, including public and bank holidays. PLUS invites to wine tasting events Career development opportunities - we are passionate about nurturing our internal talent! About Majestic Majestic Wine is the UK's leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment. More information can be found at In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division. Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic's 'strong cross channel journey, expert staff and widespread brand affection' when deciding to buy the business from its PLC status. Job Specifics: Contract : Permanent Hours : Full time So If you want to be part of a dynamic, busy and fun Team, then apply today together with your up to date CV! We look forward to receiving your application! #ProudtobeMajestic On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in
Feb 24, 2022
Full time
Are you a dynamic individual with the ambition, drive and creativity to run a successful store in a company that's revolutionising retail? Are you an engaging leader who's passionate about developing a small close-knit team? Do you have experience working in a customer-facing role and are passionate about delivering excellent customer service? If you answered yes to these questions, Majestic Wine would love to hear from you! Our Proposition Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic's greatest asset! We offer wine tasting in store every day and the expertise of our teams ensure a strong customer focus. All these things come together to make us unique and give us the extra personal touch we're so proud of. The Role Do you love how it feels to help customers discover new products that they will love? As a Retail Store Manager, you will join the Berwick Upon Tweed team! You'll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy! Majestic is dedicated to delivering a customer experience that's unlike any other - because you simply can't taste wine online! It starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to convert another wine lover into a loyal Majestic customer through helping them to discover and buy wines they love! Key Responsibilities At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Manage and motivate your team to increase sales and ensure efficiency in your store Ensure Customers get the best shopping experience in-store, delivering market-leading customer service at all times Maintain outstanding store condition and visual merchandising standards Overall management of your team, offering development and support to help them contribute to your store's success. Ensure high standards for quality, customer service and health and safety are met Update colleagues on business performance, new initiatives and other pertinent issues Respond to all customer complaints and comments in a timely manner Sharing product knowledge with customers and with the store's team members Take full responsibility for the performance and day-to-day operations of your store Offering our customers a VIP service by proactively contacting them with our best deals Inspiring the team to do their best by being a role model and inspirational leader Completing commercially viable rotas Making sure items are on the shelves and displayed attractively and priced accurately Recruit, induct and train your new team members Monitor, manage and improve key performance indicators throughout your store Knowledge & Skills Required Experience of leading and developing a team in a fast-paced, target-driven environment Have a track record of great team leadership, operational excellence, and delivering best in class customer service Excellent time-management, delegation and problem-solving skills Willingness to get stuck in, working alongside your team and getting the job done Excellent communication skills s Have a minimum of 3 years' managerial experience in retail or hospitality industry Have knowledge of profit and loss statements and managing sales targets Wine knowledge is beneficial but not essential WSET Qualification is beneficial but not essential Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points What is in it for you: Up to 20% staff discount The chance to become a Majestic Business Partner; run your showroom and a team like it's your own business and reap the rewards! Fantastic incentives that take you around the world to explore our different vineyards Uniform provided A contributory Company Pension Plan Life Assurance (Worth 3 times your annual salary). 29 days holiday, including public and bank holidays. PLUS invites to wine tasting events Career development opportunities - we are passionate about nurturing our internal talent! About Majestic Majestic Wine is the UK's leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year. Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment. More information can be found at In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division. Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic's 'strong cross channel journey, expert staff and widespread brand affection' when deciding to buy the business from its PLC status. Job Specifics: Contract : Permanent Hours : Full time So If you want to be part of a dynamic, busy and fun Team, then apply today together with your up to date CV! We look forward to receiving your application! #ProudtobeMajestic On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in
Summary: Are you a Business Development Manager who has great experience building relationships and acquiring SME TPIs? Our client - a new entrant to the retail energy market are looking for a Business Development Manager who will ensure the acquisition of new SME TPIs - identifying, onboarding and building strong relationships with TPIs in the UK. This is an exciting new role for a Business Development Manager to join a new energy supplier and take responsibility for developing the strategy, growth and development of this channel. You will have a track record of building and developing relationships with new and existing TPIs ideally in the SME space. Sounds like you?? Apply today!!! Key Responsibilities: To develop new business and manage new and existing TPI partnerships. Meetings with TPIs in order to secure SME client supply contracts in line with the company's KPIs Manage existing relationships, build new ones and proactively identify opportunities with TPIs Ensure growth of the TPI channel. Monitor various reports in order to drive overall quality and efficiencies of TPI contracts. Report market and TPI information to facilitate strategic decision making and competitor analysis. Attend regular sales meetings in the head office and attend the office from time to time. On occasion attend after hours client entertainment events. Experience required: Experience working with TPIs in the energy retail industry. Proven business development/sales ability. Commercially minded, with an ability to negotiate with all levels of business. Proactive and organized with strong interpersonal skills. Excellent communication skills, both verbal and written forms. Persistent and ability to self-motivate. Confident in nature and able to interact with all members of the company. Full UK driver's license.
Sep 09, 2021
Full time
Summary: Are you a Business Development Manager who has great experience building relationships and acquiring SME TPIs? Our client - a new entrant to the retail energy market are looking for a Business Development Manager who will ensure the acquisition of new SME TPIs - identifying, onboarding and building strong relationships with TPIs in the UK. This is an exciting new role for a Business Development Manager to join a new energy supplier and take responsibility for developing the strategy, growth and development of this channel. You will have a track record of building and developing relationships with new and existing TPIs ideally in the SME space. Sounds like you?? Apply today!!! Key Responsibilities: To develop new business and manage new and existing TPI partnerships. Meetings with TPIs in order to secure SME client supply contracts in line with the company's KPIs Manage existing relationships, build new ones and proactively identify opportunities with TPIs Ensure growth of the TPI channel. Monitor various reports in order to drive overall quality and efficiencies of TPI contracts. Report market and TPI information to facilitate strategic decision making and competitor analysis. Attend regular sales meetings in the head office and attend the office from time to time. On occasion attend after hours client entertainment events. Experience required: Experience working with TPIs in the energy retail industry. Proven business development/sales ability. Commercially minded, with an ability to negotiate with all levels of business. Proactive and organized with strong interpersonal skills. Excellent communication skills, both verbal and written forms. Persistent and ability to self-motivate. Confident in nature and able to interact with all members of the company. Full UK driver's license.