Role; Helpdesk and Performance Manager Salary: 50,000 - 55,000 Location: London, SW1Y Hours: Monday to Friday - 08:00 - 17:00 Duration Permanent Line management of all helpdesk employees Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the system. Managing excellence levels of customer service throughout the journey Managing the Planned Maintenance scheduling and distribution to site teams. Logging closure with correct documentation and compliance. Daily, Weekly and Monthly reporting of helpdesk stats Improvement plans against poor performing areas. Working directly with operational teams to drive continuous improvement Reviewing trends in data to understand quicker response times Building process, procedure and governance planning Ensuring adherence to account KPI's and SLA metric Data & Process Strategic analysis, forward looking guidance with a view to challenging the annual and long term plans that contribute to the commercial development of the business Build governance packs to manage the requirements of the account from a contractual perspective. Ranging from MBR's, QBR's, ABR's, KPI's and contractual commitments. Ensure all are laid out, tracked, management plans and updates to client and account lead are regular and proactive. Build the process and procedure to operate the account Manage the integration of global IT systems to run operations Regular analytical reporting on all aspects of the account, providing insightful management information reporting to account leadership to drive decision making Manage document control through sharepoint and online systems, provide regular audits of those documents to ensure regular updates are made Additional Internal monthly reports on QHSE, finance and strategy. Manage the communication for the account, from weekly updates through to regular flow through of communications Ensure all new hires are processed effectively. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 19, 2024
Full time
Role; Helpdesk and Performance Manager Salary: 50,000 - 55,000 Location: London, SW1Y Hours: Monday to Friday - 08:00 - 17:00 Duration Permanent Line management of all helpdesk employees Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the system. Managing excellence levels of customer service throughout the journey Managing the Planned Maintenance scheduling and distribution to site teams. Logging closure with correct documentation and compliance. Daily, Weekly and Monthly reporting of helpdesk stats Improvement plans against poor performing areas. Working directly with operational teams to drive continuous improvement Reviewing trends in data to understand quicker response times Building process, procedure and governance planning Ensuring adherence to account KPI's and SLA metric Data & Process Strategic analysis, forward looking guidance with a view to challenging the annual and long term plans that contribute to the commercial development of the business Build governance packs to manage the requirements of the account from a contractual perspective. Ranging from MBR's, QBR's, ABR's, KPI's and contractual commitments. Ensure all are laid out, tracked, management plans and updates to client and account lead are regular and proactive. Build the process and procedure to operate the account Manage the integration of global IT systems to run operations Regular analytical reporting on all aspects of the account, providing insightful management information reporting to account leadership to drive decision making Manage document control through sharepoint and online systems, provide regular audits of those documents to ensure regular updates are made Additional Internal monthly reports on QHSE, finance and strategy. Manage the communication for the account, from weekly updates through to regular flow through of communications Ensure all new hires are processed effectively. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Experienced Receptionist / Administrator required for West Hull based company. Monday to Friday, 37.5 hours per week. salary 23,800 - 25,000 DOE. KEY RESPONSIBILITIES 1. Greeting and ensuring visitors feel welcome and ensuring that the respective person is made aware of their visitor in a timely and professional manner. 2. Maintain office security by following safety procedures and controlling access via the reception desk 3. Keeping an accurate record of visitors to the office via the electronic system. 4. Answering the telephone professionally and courteously, fielding calls or taking a detailed and accurate message. Passing messages on to respective person/s in a timely manner via verbal or electronic communication. 5. Email communication both internally and externally. 6. Checking and ordering equipment and supplies for the offices and kitchen area. 7. Keep a safe, clean, and hygienic reception area by complying with procedures, rules, and regulations .8. To comply with all company policies regarding attendance, absence, personal hygiene, quality, fire precautions, Health and Safety at Work Act 1974, and confidentiality. 9. General administrative duties to support the Directors and office team including laminating, scanning and file maintenance. 10. Directing the post to the correct department and ensuring that any outgoing post is completed / posted in a timely manner. 11. Any other tasks deemed necessary by the business, i.e. supporting with operations requirements. Interested candidates should apply now via this website. Adecco are an Equal Opportunities Employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Seasonal
Experienced Receptionist / Administrator required for West Hull based company. Monday to Friday, 37.5 hours per week. salary 23,800 - 25,000 DOE. KEY RESPONSIBILITIES 1. Greeting and ensuring visitors feel welcome and ensuring that the respective person is made aware of their visitor in a timely and professional manner. 2. Maintain office security by following safety procedures and controlling access via the reception desk 3. Keeping an accurate record of visitors to the office via the electronic system. 4. Answering the telephone professionally and courteously, fielding calls or taking a detailed and accurate message. Passing messages on to respective person/s in a timely manner via verbal or electronic communication. 5. Email communication both internally and externally. 6. Checking and ordering equipment and supplies for the offices and kitchen area. 7. Keep a safe, clean, and hygienic reception area by complying with procedures, rules, and regulations .8. To comply with all company policies regarding attendance, absence, personal hygiene, quality, fire precautions, Health and Safety at Work Act 1974, and confidentiality. 9. General administrative duties to support the Directors and office team including laminating, scanning and file maintenance. 10. Directing the post to the correct department and ensuring that any outgoing post is completed / posted in a timely manner. 11. Any other tasks deemed necessary by the business, i.e. supporting with operations requirements. Interested candidates should apply now via this website. Adecco are an Equal Opportunities Employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
JOB DESCRIPTION Join our POS Control team and play a key role in improving performance and delivering the best possible service to our colleagues in stores. Based at Head Office, Enderby. Offering up to £25,187. About the Team Reporting into the POS Team Leader, you'll be working in a team of 18 with the ultimate goal ensuring we resolve store IT issues in a timely manner and all tasks/jobs are completed accurately, on time and in line with the operations procedures. About the Role You'll be providing 1st line technical support and answering queries via phone and chat. You'll be expected to use different skills and experience to handle all types of queries in this fast paced team whilst keeping abreast of new systems/software developments in Next stores. In this role, you'll log all contact types into ServiceNow and ensure all incidents are kept up to date as well as escalating more complex queries to our 2nd/3rd line support teams. You'll get to work with 3rd party companies and other teams within the department as another large part of this role is to keep the various teams in IT updated and aware of any issues. You'll also be responsible for highlighting common trends and issues. Keeping users up to date with progress of incidents is paramount in this role, as is promoting the department in a professional manner and taking ownership of user queries. This role consists of full time hours and requires in-office working for each shift due to the nature of the systems we use. The hours for the role are as below: Shift 1: Tuesday 11:00am - 19:00pm Wednesday 11:00am - 19:00pm Thursday 11:00am - 19:00pm Friday 11:00am - 19:00pm Saturday 11:45am - 19:30pm Essential Criteria: Able to speak, read and write English at a level that enables you to complete your role, for example, to understand instructions and communicate effectively with stakeholders and/or other team members Experienced in effectively working in a collaborative manner in a large scale, fast paced environment within a multifunctional technical team Flexibility when it comes to shifts/overtime and adaptable to changes forced by business needs Excellent telephone manner and communication skills - both written and oral Previous Customer Services/Call Centre/Helpdesk experience Be committed and flexible with great attention to detail Enjoy challenges and have the ability to work on your own initiative and as part of a team Be enthusiastic and willing to learn new skills whilst having a responsible attitude Desirable: To have worked in a Next retail store is advantageous, but not essential Experience using call logging software Have experience using GSuite Full UK driving licence due to timings of shifts ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
Apr 19, 2024
Full time
JOB DESCRIPTION Join our POS Control team and play a key role in improving performance and delivering the best possible service to our colleagues in stores. Based at Head Office, Enderby. Offering up to £25,187. About the Team Reporting into the POS Team Leader, you'll be working in a team of 18 with the ultimate goal ensuring we resolve store IT issues in a timely manner and all tasks/jobs are completed accurately, on time and in line with the operations procedures. About the Role You'll be providing 1st line technical support and answering queries via phone and chat. You'll be expected to use different skills and experience to handle all types of queries in this fast paced team whilst keeping abreast of new systems/software developments in Next stores. In this role, you'll log all contact types into ServiceNow and ensure all incidents are kept up to date as well as escalating more complex queries to our 2nd/3rd line support teams. You'll get to work with 3rd party companies and other teams within the department as another large part of this role is to keep the various teams in IT updated and aware of any issues. You'll also be responsible for highlighting common trends and issues. Keeping users up to date with progress of incidents is paramount in this role, as is promoting the department in a professional manner and taking ownership of user queries. This role consists of full time hours and requires in-office working for each shift due to the nature of the systems we use. The hours for the role are as below: Shift 1: Tuesday 11:00am - 19:00pm Wednesday 11:00am - 19:00pm Thursday 11:00am - 19:00pm Friday 11:00am - 19:00pm Saturday 11:45am - 19:30pm Essential Criteria: Able to speak, read and write English at a level that enables you to complete your role, for example, to understand instructions and communicate effectively with stakeholders and/or other team members Experienced in effectively working in a collaborative manner in a large scale, fast paced environment within a multifunctional technical team Flexibility when it comes to shifts/overtime and adaptable to changes forced by business needs Excellent telephone manner and communication skills - both written and oral Previous Customer Services/Call Centre/Helpdesk experience Be committed and flexible with great attention to detail Enjoy challenges and have the ability to work on your own initiative and as part of a team Be enthusiastic and willing to learn new skills whilst having a responsible attitude Desirable: To have worked in a Next retail store is advantageous, but not essential Experience using call logging software Have experience using GSuite Full UK driving licence due to timings of shifts ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
We are currently seeking a dedicated and experienced Service Supervisor to join our client at one of their prestigious depots near to Kendal. You would be joining a reputable company that supply market leading machinery within the plant hire and related industries. As a Service Supervisor, you will play a crucial role in overseeing the service operations, ensuring the highest standards of customer satisfaction and operational efficiency. Salary of up to £45,000 DOE, with on-site parking, employee discounts and more! Your Responsibilities as the Service Supervisor! As the Service Supervisor, you will predominantly be office based, processing service enquiries, resolving any technical issues, and maintaining customer relationships. Distributing the workload between PDI technicians and yard staff, ensuring all equipment breakdowns are responded to promptly and efficiently, reporting to the service manager. All paperwork and records are filled out correctly. Monitor service quality and implement improvements to enhance customer satisfaction. Dealing with ordering of parts and stock control, upselling after sales services to customers. Requirements: As the service supervisor, you will have had previous experience within the plant hire, fleet, agricultural, HGV, Truck or relatable industries. You will have previously worked as a hire desk controller, hire controller, parts advisor, senior engineer, plant engineer, service supervisor, service manager, after sales supervisor, workshop manager, workshop supervisor, workshop chargehand, workshop team leader, parts person or similar. You must hold a UK driving license due to the location of the role. Benefits for the Service Supervisor! Salary up to £45k DOE! 22 days plus bank holidays. Pension scheme. Private Health scheme. Sick pay program. On site parking. If you are ready for a new challenge and meet the requirements outlined above, we encourage you to apply for this exciting service supervisor opportunity, or for more information, please contact Rachel on (phone number removed) or (url removed)
Apr 19, 2024
Full time
We are currently seeking a dedicated and experienced Service Supervisor to join our client at one of their prestigious depots near to Kendal. You would be joining a reputable company that supply market leading machinery within the plant hire and related industries. As a Service Supervisor, you will play a crucial role in overseeing the service operations, ensuring the highest standards of customer satisfaction and operational efficiency. Salary of up to £45,000 DOE, with on-site parking, employee discounts and more! Your Responsibilities as the Service Supervisor! As the Service Supervisor, you will predominantly be office based, processing service enquiries, resolving any technical issues, and maintaining customer relationships. Distributing the workload between PDI technicians and yard staff, ensuring all equipment breakdowns are responded to promptly and efficiently, reporting to the service manager. All paperwork and records are filled out correctly. Monitor service quality and implement improvements to enhance customer satisfaction. Dealing with ordering of parts and stock control, upselling after sales services to customers. Requirements: As the service supervisor, you will have had previous experience within the plant hire, fleet, agricultural, HGV, Truck or relatable industries. You will have previously worked as a hire desk controller, hire controller, parts advisor, senior engineer, plant engineer, service supervisor, service manager, after sales supervisor, workshop manager, workshop supervisor, workshop chargehand, workshop team leader, parts person or similar. You must hold a UK driving license due to the location of the role. Benefits for the Service Supervisor! Salary up to £45k DOE! 22 days plus bank holidays. Pension scheme. Private Health scheme. Sick pay program. On site parking. If you are ready for a new challenge and meet the requirements outlined above, we encourage you to apply for this exciting service supervisor opportunity, or for more information, please contact Rachel on (phone number removed) or (url removed)
You'll be working as a Senior Credit & Debt Agent in an exciting and ground-breaking new role in our British Gas Residential Energy Division. Supporting and resolving customer enquiries and complaints across a range of our products. Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow our business with our British Gas Product range. Specific location(s): UK - Home Based, UK - Manchester - Stockport About us At British Gas, our people are our best asset, and we'd love you to join us! Our mission is to provide energy services and solutions to our customers sustainably, affordably, and simply. It's what we do best. We're proud to live our values every single day. We care. We're courageous. We collaborate with each other.? We're looking for people who can work from home or within commutable distance from our Stockport office when required. Here's the address: British Gas New Bridge Lane Stockport SK1 2GT Salary £29,938 with an annual business reward of up to 16% (paid quarterly) Working Hours - Our opening hours are Monday to Friday between 8am and 6pm so shifts will fall between these hours. This is a permanent, full-time position (37 hours per week) ? Start Date - July 2024 Training - Your training will be in our Stockport office for 8 weeks. Please make sure this fits in with any pre-booked time you have off because we cannot allow any holidays during this time.? Please note to ensure you have the best training support, initial training will be office based What will you be doing You'll be working as a Customer Resolution Agent in an exciting and ground-breaking new role in our British Gas Residential Energy Division. ?Supporting and resolving customer enquiries and complaints across a range of our products. Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow our business with our British Gas Product range. You will be part of a multiskilled team, working with our residential energy customers.?You will have end to end management and accountability for resolving any type of contact you receive in this department, being in control of your own performance. ?No transfers to other teams, just one stop resolution in the palm of your customers' hands. You will work with experts in a specialised area of your team, joining "gurus" within the department to solve pre-defined tasks on behalf of your customers, colleagues, and peers. This is your chance to really make a difference to our customers' energy journey. You will be empowered to make smart and effective decisions by placing your customer at the heart of everything you do.? And the skills we need from you:? Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers? It goes without saying we need people with lots of energy and enthusiasm to deal with the different types of enquiries we receive every day, so your time management and organisational skills need to be on point! ? You will need to be digitally savvy as you will be working across multiple complex systems ? We work across a variety of contact channels; calls, webchat, messaging services so you should have fantastic communication skills, both written and verbal This department is super-fast paced and, at times, can be high pressure so your resilience, agility and ownership skills are key to this role? Providing the right solution first time is a key focus of in all roles to ensure we deliver against our promises? We ask you to be courageous and creative with your ideas to improve the customer journey and our processes that support this. ? Oh, and don't forget we'd love to see you self-develop and improve your skills in the role and the wider business - we'll support you with that too!? What else you'll need:? When you work from home you will need a reliable broadband speed. We ask that it's at least 10mbps download and similar upload speed. You will also need a suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions).? Let's talk benefits? Private Medical Cover? Holiday Allowance - 25 days holiday per year + bank holidays? Life Assurance? Contributory pension? A superb selection of fabulous flexible benefits? Occasional office commute - that's got to be good for your wallet and the planet!? You'll need the Right to Work in the UK so a passport/VISA or a birth certificate and proof of National Insurance are essential. ?A financial check will be carried out before you start with us to ensure you meet our criteria for employment. We'll also ask you to complete a DBS Check (Criminal Records) and of course we'll collect your previous employment references as standard. ? "As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role."
Apr 19, 2024
Full time
You'll be working as a Senior Credit & Debt Agent in an exciting and ground-breaking new role in our British Gas Residential Energy Division. Supporting and resolving customer enquiries and complaints across a range of our products. Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow our business with our British Gas Product range. Specific location(s): UK - Home Based, UK - Manchester - Stockport About us At British Gas, our people are our best asset, and we'd love you to join us! Our mission is to provide energy services and solutions to our customers sustainably, affordably, and simply. It's what we do best. We're proud to live our values every single day. We care. We're courageous. We collaborate with each other.? We're looking for people who can work from home or within commutable distance from our Stockport office when required. Here's the address: British Gas New Bridge Lane Stockport SK1 2GT Salary £29,938 with an annual business reward of up to 16% (paid quarterly) Working Hours - Our opening hours are Monday to Friday between 8am and 6pm so shifts will fall between these hours. This is a permanent, full-time position (37 hours per week) ? Start Date - July 2024 Training - Your training will be in our Stockport office for 8 weeks. Please make sure this fits in with any pre-booked time you have off because we cannot allow any holidays during this time.? Please note to ensure you have the best training support, initial training will be office based What will you be doing You'll be working as a Customer Resolution Agent in an exciting and ground-breaking new role in our British Gas Residential Energy Division. ?Supporting and resolving customer enquiries and complaints across a range of our products. Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow our business with our British Gas Product range. You will be part of a multiskilled team, working with our residential energy customers.?You will have end to end management and accountability for resolving any type of contact you receive in this department, being in control of your own performance. ?No transfers to other teams, just one stop resolution in the palm of your customers' hands. You will work with experts in a specialised area of your team, joining "gurus" within the department to solve pre-defined tasks on behalf of your customers, colleagues, and peers. This is your chance to really make a difference to our customers' energy journey. You will be empowered to make smart and effective decisions by placing your customer at the heart of everything you do.? And the skills we need from you:? Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers? It goes without saying we need people with lots of energy and enthusiasm to deal with the different types of enquiries we receive every day, so your time management and organisational skills need to be on point! ? You will need to be digitally savvy as you will be working across multiple complex systems ? We work across a variety of contact channels; calls, webchat, messaging services so you should have fantastic communication skills, both written and verbal This department is super-fast paced and, at times, can be high pressure so your resilience, agility and ownership skills are key to this role? Providing the right solution first time is a key focus of in all roles to ensure we deliver against our promises? We ask you to be courageous and creative with your ideas to improve the customer journey and our processes that support this. ? Oh, and don't forget we'd love to see you self-develop and improve your skills in the role and the wider business - we'll support you with that too!? What else you'll need:? When you work from home you will need a reliable broadband speed. We ask that it's at least 10mbps download and similar upload speed. You will also need a suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions).? Let's talk benefits? Private Medical Cover? Holiday Allowance - 25 days holiday per year + bank holidays? Life Assurance? Contributory pension? A superb selection of fabulous flexible benefits? Occasional office commute - that's got to be good for your wallet and the planet!? You'll need the Right to Work in the UK so a passport/VISA or a birth certificate and proof of National Insurance are essential. ?A financial check will be carried out before you start with us to ensure you meet our criteria for employment. We'll also ask you to complete a DBS Check (Criminal Records) and of course we'll collect your previous employment references as standard. ? "As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role."
Reference: /AA/01-04/1132/7 Job Title: PPM Coordinator Salary: Competitive Contract: 12 month fixed term contract Working Hours: Monday to Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37. 5hours per week Location: Glasgow Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for a PPM Coordinator to join our passionate and driven team in Glasgow An exciting role for a PPM Coordinator to join OCS to support the delivery of a national engineering contract. The role involves planning & co ordinating delivery of statutory and critical maintenance tasks, overseeing to completion stage. Quality controlling inspection documents and raising corrective work requests to be actioned. The successful candidate will work within a dedicated team of enthusiastic colleagues with a shared objective of delivering an excellent customer experience to our customers across Scotland. Your primary responsibilities will include: Line management of PPM administration team responsible for ensuring that PPM and statutory tasks are planned, resourced and completed in line with specific PPM contract and legislative requirements Guide and direct the team to cover daily workload - Set targets for the team and individuals, ensuring they are reviewed on a regular basis Manage quality of team CAFM input and ensure robust mailbox management Ensure clear and concise quality updates reflecting true job progression are being used. Prioritise numerous competing tasks; continuously monitoring the progress of work, closing out completed tasks whilst communicating any delays to the relevant people. Ensure all engineer and supply chain paperwork is quality checked and uploaded as required. Liaise with the field team and third-party supply chain to ensure tasks planned in on schedule and chase up outstanding paperwork. Raise and track corrective works activity arising from PPM inspections. Complete asset changes in system following project or asset replacement activities. Effectively manage a significant workload in a fast-paced environment. Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contract. To assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of PPM jobs. Ensure any interactions with all customers reflects positively on the company. Support with the scheduling of subcontractor work as and when required. Support with raising purchase orders within the system for materials or subcontractors to complete follow up works in a timely manner, ensuring costs and contract thresholds are adhered to. Updating internal CAFM system with updates. Weekly status reports on PPM progress and backlog Lead PPM administration team to ensure all PPM works updated to a high standard and drive backlog reduction to achieve a 95% completion SLA Any other administrative work as required. About You: Applicant must have the right to work in the UK Experience of working within a facilities management helpdesk is advantageous. Administrative experience essential. Good understanding and experience of Microsoft Office software packages and general IT knowledge. Experience in using CAFM or other management systems. Line management experience Understanding of planned preventative maintenance and compliance implications Self-motivated and enthusiastic. Excellent & articulate communication skills. Organisation and time management. Ability to work under pressure and to tight deadlines. Demonstrate good team working ability. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Apr 18, 2024
Full time
Reference: /AA/01-04/1132/7 Job Title: PPM Coordinator Salary: Competitive Contract: 12 month fixed term contract Working Hours: Monday to Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37. 5hours per week Location: Glasgow Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you be interested to join a leading facilities management company with a reputation for excellence We are currently recruiting for a PPM Coordinator to join our passionate and driven team in Glasgow An exciting role for a PPM Coordinator to join OCS to support the delivery of a national engineering contract. The role involves planning & co ordinating delivery of statutory and critical maintenance tasks, overseeing to completion stage. Quality controlling inspection documents and raising corrective work requests to be actioned. The successful candidate will work within a dedicated team of enthusiastic colleagues with a shared objective of delivering an excellent customer experience to our customers across Scotland. Your primary responsibilities will include: Line management of PPM administration team responsible for ensuring that PPM and statutory tasks are planned, resourced and completed in line with specific PPM contract and legislative requirements Guide and direct the team to cover daily workload - Set targets for the team and individuals, ensuring they are reviewed on a regular basis Manage quality of team CAFM input and ensure robust mailbox management Ensure clear and concise quality updates reflecting true job progression are being used. Prioritise numerous competing tasks; continuously monitoring the progress of work, closing out completed tasks whilst communicating any delays to the relevant people. Ensure all engineer and supply chain paperwork is quality checked and uploaded as required. Liaise with the field team and third-party supply chain to ensure tasks planned in on schedule and chase up outstanding paperwork. Raise and track corrective works activity arising from PPM inspections. Complete asset changes in system following project or asset replacement activities. Effectively manage a significant workload in a fast-paced environment. Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contract. To assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of PPM jobs. Ensure any interactions with all customers reflects positively on the company. Support with the scheduling of subcontractor work as and when required. Support with raising purchase orders within the system for materials or subcontractors to complete follow up works in a timely manner, ensuring costs and contract thresholds are adhered to. Updating internal CAFM system with updates. Weekly status reports on PPM progress and backlog Lead PPM administration team to ensure all PPM works updated to a high standard and drive backlog reduction to achieve a 95% completion SLA Any other administrative work as required. About You: Applicant must have the right to work in the UK Experience of working within a facilities management helpdesk is advantageous. Administrative experience essential. Good understanding and experience of Microsoft Office software packages and general IT knowledge. Experience in using CAFM or other management systems. Line management experience Understanding of planned preventative maintenance and compliance implications Self-motivated and enthusiastic. Excellent & articulate communication skills. Organisation and time management. Ability to work under pressure and to tight deadlines. Demonstrate good team working ability. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Looking to work for a forward-thinking company where you can utilise your skillset & truly be valued? Then this Hire Controller job based near to Flitwick will be perfect for you. The successful company we are recruiting for, is a well established construction company specialising in a variety of hire sectors delivering the best equipment to the industry. They are looking for an enthusiastic Hire Controller to join their growing team. Don't miss out, come join this team now! Roles & Responsibilities as a Hire Controller: Organising all orders for on/off hires Making sure you're always polite and welcoming to the customers. You will be resolving any queries or claims as the Hire Desk Controller, ensuring all paperwork is completed and up to date. Manage a fast paced and busy hire desk. Liaising, where required, with other depot employees, Sites, and workshops. Benefits for the Hire Controller: Monday - Friday 8AM - 5PM 25 days + Bank Holidays Private Healthcare Up to £35k Social events Company Pension Scheme To be successful as the Hire Controller you may have previously worked in one of the following positions Hire Controller, Hire Manager, Senior Hire Controller, Rental Manager, Hire Coordinator, Hire Controller, Assistant Hire Controller, Hire Administrator Hire Desk Controller It is also desirable that you have the following industry experience: Plant Hire, Formwork, Falsework, Tool Hire, Powered Access, Heavy Plant, Material Handling, Power Generation, non-Mechanical. Don't miss out on this incredible Hire Controller opportunity! Keen to know more? Contact Karen via (url removed) or call (phone number removed)
Apr 18, 2024
Full time
Looking to work for a forward-thinking company where you can utilise your skillset & truly be valued? Then this Hire Controller job based near to Flitwick will be perfect for you. The successful company we are recruiting for, is a well established construction company specialising in a variety of hire sectors delivering the best equipment to the industry. They are looking for an enthusiastic Hire Controller to join their growing team. Don't miss out, come join this team now! Roles & Responsibilities as a Hire Controller: Organising all orders for on/off hires Making sure you're always polite and welcoming to the customers. You will be resolving any queries or claims as the Hire Desk Controller, ensuring all paperwork is completed and up to date. Manage a fast paced and busy hire desk. Liaising, where required, with other depot employees, Sites, and workshops. Benefits for the Hire Controller: Monday - Friday 8AM - 5PM 25 days + Bank Holidays Private Healthcare Up to £35k Social events Company Pension Scheme To be successful as the Hire Controller you may have previously worked in one of the following positions Hire Controller, Hire Manager, Senior Hire Controller, Rental Manager, Hire Coordinator, Hire Controller, Assistant Hire Controller, Hire Administrator Hire Desk Controller It is also desirable that you have the following industry experience: Plant Hire, Formwork, Falsework, Tool Hire, Powered Access, Heavy Plant, Material Handling, Power Generation, non-Mechanical. Don't miss out on this incredible Hire Controller opportunity! Keen to know more? Contact Karen via (url removed) or call (phone number removed)
This exciting IT Service Manager role requires a professional adept at overseeing and improving IT service processes within the Business and Professional Services industry, based in Leeds. The candidate should be skilled in delivering high-quality technology solutions, managing IT service teams, and taking ownership of projects and vendors. Client Details The organisation that we represent put people at the heart of what they do, breaking down barriers to create a positive social impact. With strong themes of "tech for good" this company works in a host of different industries from public sector, retail and humanitarian aid to provide people with accessibility. Recognised at the Global Impact Awards this organisations makes extraordinary difference to society. Due to the scale of this global operations a vast range of the IT function is outsourced, they have an extremely modern techstack and are looking for an IT Service Manager to lead this operation as well as spearhead projects to align with their growth trajectory. Description The successful IT Service Manager will be responsible for the following but, not limited to: Directing and managing the IT service team across the globe, including development, Infrastructure, Service Desk, Network Support Enhancing and Spearheading IT service processes and implementing improvements Working closely with Group IT Director and the C-suite, to reach a common goal Ensuring high-quality IT service delivery and improvements to seasoned ITIL practices Take lead of big upcoming projects Developing and maintaining a strong relationship with internal and external company stakeholders Contributing to the strategic planning of the technology department Profile The successful IT Service Manager should have knowledge on the following: Extensive and expansive knowledge of problem-solving to navigate issues from P1 incidents to password changes. Experience in managing, IT service teams with patience and strong communication Proficiency in IT service management frameworks Strong communication and stakeholder management skills Ability to manage and deliver large projects on time and within budget Adaptability is key, this is an ever-changing role where you will ultimately wear multiple hats and gain the opportunity to gain experience in multiple areas of the IT function Job Offer An estimated salary range of £40,000 - £55,000 per annum A comprehensive benefits package Opportunity to work in a vibrant, forward-thinking and fast-paced environment Generous holiday leave Regular opportunities for career progression within the Business Services industry If you're an IT Service Manager looking for a new challenge in Leeds, we encourage you to apply today. Be part of an innovative team dedicated to excellence in the Business Services industry.
Apr 18, 2024
Full time
This exciting IT Service Manager role requires a professional adept at overseeing and improving IT service processes within the Business and Professional Services industry, based in Leeds. The candidate should be skilled in delivering high-quality technology solutions, managing IT service teams, and taking ownership of projects and vendors. Client Details The organisation that we represent put people at the heart of what they do, breaking down barriers to create a positive social impact. With strong themes of "tech for good" this company works in a host of different industries from public sector, retail and humanitarian aid to provide people with accessibility. Recognised at the Global Impact Awards this organisations makes extraordinary difference to society. Due to the scale of this global operations a vast range of the IT function is outsourced, they have an extremely modern techstack and are looking for an IT Service Manager to lead this operation as well as spearhead projects to align with their growth trajectory. Description The successful IT Service Manager will be responsible for the following but, not limited to: Directing and managing the IT service team across the globe, including development, Infrastructure, Service Desk, Network Support Enhancing and Spearheading IT service processes and implementing improvements Working closely with Group IT Director and the C-suite, to reach a common goal Ensuring high-quality IT service delivery and improvements to seasoned ITIL practices Take lead of big upcoming projects Developing and maintaining a strong relationship with internal and external company stakeholders Contributing to the strategic planning of the technology department Profile The successful IT Service Manager should have knowledge on the following: Extensive and expansive knowledge of problem-solving to navigate issues from P1 incidents to password changes. Experience in managing, IT service teams with patience and strong communication Proficiency in IT service management frameworks Strong communication and stakeholder management skills Ability to manage and deliver large projects on time and within budget Adaptability is key, this is an ever-changing role where you will ultimately wear multiple hats and gain the opportunity to gain experience in multiple areas of the IT function Job Offer An estimated salary range of £40,000 - £55,000 per annum A comprehensive benefits package Opportunity to work in a vibrant, forward-thinking and fast-paced environment Generous holiday leave Regular opportunities for career progression within the Business Services industry If you're an IT Service Manager looking for a new challenge in Leeds, we encourage you to apply today. Be part of an innovative team dedicated to excellence in the Business Services industry.
Jonathan Lee Recruitment Ltd
Northampton, Northamptonshire
Do you have software developer experience, and are you seeking a new job in the music industry? Jonathan Lee Recruitment is helping our Northampton based client, recruit full-time C++ Software Developer and the role comes with an attractive salary and benefits package. As a C++ Software Developer, you will develop and maintain desktop applications and DAW plug-ins. You will also contribute new features and enhancements to library code and propose and produce technical solutions to product managers specifications. In your first few weeks in this C++ Software Developer role, you can expect to: Maintain, design and develop cross-platform C++ applications and DAW plug-ins Contribute new features and enhancements to library code Propose and produce technical solutions to product managers' specifications Devise, control and carry out pre-release test procedures for hardware and software products Collaborate to review code, fix bugs and improve the codebase. To apply for this C++ Software Developer your soft skills, expertise and experience should include: Familiarity with the JUCE framework and modern C++ techniques Application Development Architecture and UI Design Experience in Designing GUI Components Low level Programming Knowledge (working alongside Embedded Systems) Experience with Git and the command line. The environment is unique, all musicians and music lovers, dress code is relaxed, everyone is passionate about the products. If you share a passion for music and would like to help build a global brand, please get in touch. You'll receive a generous salary and benefits package, joining a welcoming and inclusive culture. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Apr 18, 2024
Full time
Do you have software developer experience, and are you seeking a new job in the music industry? Jonathan Lee Recruitment is helping our Northampton based client, recruit full-time C++ Software Developer and the role comes with an attractive salary and benefits package. As a C++ Software Developer, you will develop and maintain desktop applications and DAW plug-ins. You will also contribute new features and enhancements to library code and propose and produce technical solutions to product managers specifications. In your first few weeks in this C++ Software Developer role, you can expect to: Maintain, design and develop cross-platform C++ applications and DAW plug-ins Contribute new features and enhancements to library code Propose and produce technical solutions to product managers' specifications Devise, control and carry out pre-release test procedures for hardware and software products Collaborate to review code, fix bugs and improve the codebase. To apply for this C++ Software Developer your soft skills, expertise and experience should include: Familiarity with the JUCE framework and modern C++ techniques Application Development Architecture and UI Design Experience in Designing GUI Components Low level Programming Knowledge (working alongside Embedded Systems) Experience with Git and the command line. The environment is unique, all musicians and music lovers, dress code is relaxed, everyone is passionate about the products. If you share a passion for music and would like to help build a global brand, please get in touch. You'll receive a generous salary and benefits package, joining a welcoming and inclusive culture. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Apr 18, 2024
Full time
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
At Jurni Leasing, we re growing fast. We are one of the UK s largest vehicle leasing brokers with offices across the country. We have access to all vehicle manufacturers and funders, enabling us to provide our customers with any vehicle anywhere, anytime, anyhow. We are looking for smart, talented, fun and committed people who want to work hard and be part of our exciting future. We have new opportunities for Partner Sales Support Administrators to join our sales support team in North Leigh. Our franchise programme has over 40 individual leasing partners and in this role you will provide sales support to our partners in our Head Office in North Leigh. Responsibilities Manage customer accounts, answering any queries and dealing with client enquiries about credit terms, products, prices, and availability on an ongoing basis. Be responsible for the administration of the accounts, liaising with sales consultants to ensure collation of up-to-date information in a timely manner. Process and submit client credit proposals to our finance partners. Produce customer order forms and finance agreements. See orders through to pay out and completion. The candidate will need to create, edit, and update spreadsheets and other business documents and continue to maintain them in an accurate and timely way. Track and manage vehicle due dates, arranging vehicle deliveries and collections. Provide general administrative support as needed. Develop relationships with our existing clients by providing support, information, and guidance. Liaise with the sales team, customers, and dealers. Skills and requirements: Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. What we offer: 25 days annual leave Comprehensive training and personal development Enhanced pension contribution Free parking Cycle to work scheme This role is permanent, full time and based in North Leigh. The salary is £25,000 to £27,000 per annum. If you have experience of working in a dealership or finance broker this role would be ideal for you no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday
Apr 18, 2024
Full time
At Jurni Leasing, we re growing fast. We are one of the UK s largest vehicle leasing brokers with offices across the country. We have access to all vehicle manufacturers and funders, enabling us to provide our customers with any vehicle anywhere, anytime, anyhow. We are looking for smart, talented, fun and committed people who want to work hard and be part of our exciting future. We have new opportunities for Partner Sales Support Administrators to join our sales support team in North Leigh. Our franchise programme has over 40 individual leasing partners and in this role you will provide sales support to our partners in our Head Office in North Leigh. Responsibilities Manage customer accounts, answering any queries and dealing with client enquiries about credit terms, products, prices, and availability on an ongoing basis. Be responsible for the administration of the accounts, liaising with sales consultants to ensure collation of up-to-date information in a timely manner. Process and submit client credit proposals to our finance partners. Produce customer order forms and finance agreements. See orders through to pay out and completion. The candidate will need to create, edit, and update spreadsheets and other business documents and continue to maintain them in an accurate and timely way. Track and manage vehicle due dates, arranging vehicle deliveries and collections. Provide general administrative support as needed. Develop relationships with our existing clients by providing support, information, and guidance. Liaise with the sales team, customers, and dealers. Skills and requirements: Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. What we offer: 25 days annual leave Comprehensive training and personal development Enhanced pension contribution Free parking Cycle to work scheme This role is permanent, full time and based in North Leigh. The salary is £25,000 to £27,000 per annum. If you have experience of working in a dealership or finance broker this role would be ideal for you no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday
Role Purpose: To provide a comprehensive and flexible contract administration service to the Property Asset Management account. To maintain concise records of all Integral transactions. Main Duties & Responsibilities: Schedule sub-contractor PPM visits (monthly/weekly) & chase for visit dates based on PPM Planner. Raise purchase orders for sub-contractors' PPM visits. Update sub-contractor eLogbooks for PPM planners, completions, extensions. Obtain, file, and upload sub-contractor RAMS to Riskwise and eLogbooks. Maintain and update the Excel sub-contractor's sheet. Obtain subcontractor renewal quotes & gain procurement approval for purchase orders over £5k. Raise all purchase orders for site requests (Vixen/Maximo) & raise purchase orders for hire, consumables, and uniform. Check and upload quotations to eLogbooks. Ensure proper authorisation for signed-off quotations, upload quotations to eLogbooks and maintain the quote log to keep it up to date. Handle site demobilization tasks (cancel PPM POs, update eLogbook jobs, make future tasks inactive). Send termination letters and clear committed costs on purchase orders. Close jobs on the in-house system & chase outstanding jobs on eLogbooks Person Specification - Essential Qualifications & Experience: Proven experience in a similar role gained within an FM/Engineering environment (essential) Financial/accounting experience (essential) Background in engineering management administration (desirable) Good PC skills with experience in MS Packages (Word, Excel & Outlook) at intermediate to advanced level. Excellent verbal skills with ability to communicate with customers/stakeholders along with a good standard of written communication. Proven attention to detail and accuracy skills Organisational and time management skills Ability to work independently, systematically as well as work in a team. Results/task orientation Strong customer focus with a genuine commitment to continuous quality improvement. What you can expect from us Competitive salary. Hours: 40 Per week Monday to Friday (8am to 5pm) 24 days holiday plus bank holidays Ability to buy and sell holidays buy 5 days & sell 2 days Life assurance You ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you About Integral & JLL We re Integral, part of JLL. We re a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK. If you re looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you ll have a chance to innovate with the world s leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You ll also make long-lasting professional connections through sharing different perspectives, and you ll be inspired by the best. We re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at Integral and JLL!
Apr 18, 2024
Full time
Role Purpose: To provide a comprehensive and flexible contract administration service to the Property Asset Management account. To maintain concise records of all Integral transactions. Main Duties & Responsibilities: Schedule sub-contractor PPM visits (monthly/weekly) & chase for visit dates based on PPM Planner. Raise purchase orders for sub-contractors' PPM visits. Update sub-contractor eLogbooks for PPM planners, completions, extensions. Obtain, file, and upload sub-contractor RAMS to Riskwise and eLogbooks. Maintain and update the Excel sub-contractor's sheet. Obtain subcontractor renewal quotes & gain procurement approval for purchase orders over £5k. Raise all purchase orders for site requests (Vixen/Maximo) & raise purchase orders for hire, consumables, and uniform. Check and upload quotations to eLogbooks. Ensure proper authorisation for signed-off quotations, upload quotations to eLogbooks and maintain the quote log to keep it up to date. Handle site demobilization tasks (cancel PPM POs, update eLogbook jobs, make future tasks inactive). Send termination letters and clear committed costs on purchase orders. Close jobs on the in-house system & chase outstanding jobs on eLogbooks Person Specification - Essential Qualifications & Experience: Proven experience in a similar role gained within an FM/Engineering environment (essential) Financial/accounting experience (essential) Background in engineering management administration (desirable) Good PC skills with experience in MS Packages (Word, Excel & Outlook) at intermediate to advanced level. Excellent verbal skills with ability to communicate with customers/stakeholders along with a good standard of written communication. Proven attention to detail and accuracy skills Organisational and time management skills Ability to work independently, systematically as well as work in a team. Results/task orientation Strong customer focus with a genuine commitment to continuous quality improvement. What you can expect from us Competitive salary. Hours: 40 Per week Monday to Friday (8am to 5pm) 24 days holiday plus bank holidays Ability to buy and sell holidays buy 5 days & sell 2 days Life assurance You ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you About Integral & JLL We re Integral, part of JLL. We re a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK. If you re looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you ll have a chance to innovate with the world s leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You ll also make long-lasting professional connections through sharing different perspectives, and you ll be inspired by the best. We re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at Integral and JLL!
To provide a professional and client-driven phone / video support role to end users working at home. The helpdesk support provided to our customers is of a technical nature along with bespoke software issues. Required mix of both technical and customer support skills with a willing to learn and apply resolutions to home end computer users remotely. Note: The public end users have mixed computer abilities, on their home computers and are working to deadlines. Training provided: Customer support, processes and procedures, phone conversations, team building, bespoke software training. To be successful in this role, you will need to have: Excellent verbal, listening and note taking skills. Able to relate to raised technical issues, questions, and situations - handling inexperienced computer users. Customer focused manner, being patient, methodical and accurate. Good interpersonal skills. Being a team player and sharing idea. Remain cool under pressure. Have a strong understanding of Microsoft, computers/ laptop functionality; internet communications, wireless functionality; firewalls and anti-viruses and program conflict problem solving. Show a methodical and accurate approach to analysing issues: gathering facts, evidence and being able to make conclusions. Work without close supervision, be pro-active in meeting supporting requirements and deadlines. Competent user of Microsoft Office applications: Windows Explorer, Edge, Outlook, Excel, Word, Teams, Quick Assist, Snipping tool. Able to discuss / present technical details Produce clear reports / documentation when required. A willingness to learn new processes, new software. Excellent time management skills.
Apr 18, 2024
Full time
To provide a professional and client-driven phone / video support role to end users working at home. The helpdesk support provided to our customers is of a technical nature along with bespoke software issues. Required mix of both technical and customer support skills with a willing to learn and apply resolutions to home end computer users remotely. Note: The public end users have mixed computer abilities, on their home computers and are working to deadlines. Training provided: Customer support, processes and procedures, phone conversations, team building, bespoke software training. To be successful in this role, you will need to have: Excellent verbal, listening and note taking skills. Able to relate to raised technical issues, questions, and situations - handling inexperienced computer users. Customer focused manner, being patient, methodical and accurate. Good interpersonal skills. Being a team player and sharing idea. Remain cool under pressure. Have a strong understanding of Microsoft, computers/ laptop functionality; internet communications, wireless functionality; firewalls and anti-viruses and program conflict problem solving. Show a methodical and accurate approach to analysing issues: gathering facts, evidence and being able to make conclusions. Work without close supervision, be pro-active in meeting supporting requirements and deadlines. Competent user of Microsoft Office applications: Windows Explorer, Edge, Outlook, Excel, Word, Teams, Quick Assist, Snipping tool. Able to discuss / present technical details Produce clear reports / documentation when required. A willingness to learn new processes, new software. Excellent time management skills.
Customer Service Administrator Nottingham A fantastic opportunity to join one of the UK s fastest growing, most innovative Fire and Security Companies, with over 20 years experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team. Package £22-24,000 Main Responsibilities Deal directly with customers either by telephone, electronically or via a customer portal and to provide best in class service Interact with both external and internal customers in a timely and effective way to provide the best in business customer service. To process telephone calls/emails relating to service / breakdowns and within the agreed KPI s Provide accurate and timely updates on customer portals Review Customer Service levels and raise poor service performance levels to Management. Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction. Liaising with your specific account(s) helpdesk/Web portal daily to process call outs, invoicing queries and any necessary further works. Chase reports, updates, etc. from subcontract labour. Maintain/ update quote log & service order log (daily) Senior. Ensure month end invoicing closed off and deadlines are adhered to. Raise credits notes for Senior sign off. Liaise with account helpdesk/ web portal daily to process call outs, invoicing queries. Sales enquiries are processed and quote requests from the portal are added as an enquiry. Ordering any relevant parts relating to any engineering works taking place at your specific account(s) including SSW. Knowledge and Responsibilities GCSE Math s/English C or above Knowledge of customer service principles and practices. IT skills, including Microsoft packages and email. Knowledge of administrative procedures. Accuracy at record keeping. Ability to priorities your own workload. Numeric, oral and written language applications. Excellent communication skills, including a clear, confident speaking voice. Able to build a rapport with customers. Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well. If you are local to the area and seeking a new Customer Service Administrator position, then please apply now. If your application is successful a 4way member will be in touch.
Apr 18, 2024
Full time
Customer Service Administrator Nottingham A fantastic opportunity to join one of the UK s fastest growing, most innovative Fire and Security Companies, with over 20 years experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team. Package £22-24,000 Main Responsibilities Deal directly with customers either by telephone, electronically or via a customer portal and to provide best in class service Interact with both external and internal customers in a timely and effective way to provide the best in business customer service. To process telephone calls/emails relating to service / breakdowns and within the agreed KPI s Provide accurate and timely updates on customer portals Review Customer Service levels and raise poor service performance levels to Management. Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction. Liaising with your specific account(s) helpdesk/Web portal daily to process call outs, invoicing queries and any necessary further works. Chase reports, updates, etc. from subcontract labour. Maintain/ update quote log & service order log (daily) Senior. Ensure month end invoicing closed off and deadlines are adhered to. Raise credits notes for Senior sign off. Liaise with account helpdesk/ web portal daily to process call outs, invoicing queries. Sales enquiries are processed and quote requests from the portal are added as an enquiry. Ordering any relevant parts relating to any engineering works taking place at your specific account(s) including SSW. Knowledge and Responsibilities GCSE Math s/English C or above Knowledge of customer service principles and practices. IT skills, including Microsoft packages and email. Knowledge of administrative procedures. Accuracy at record keeping. Ability to priorities your own workload. Numeric, oral and written language applications. Excellent communication skills, including a clear, confident speaking voice. Able to build a rapport with customers. Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well. If you are local to the area and seeking a new Customer Service Administrator position, then please apply now. If your application is successful a 4way member will be in touch.
Administrator Perm role Sutton in Ashfield Your new company You will provide contract administration support for all live maintenance contracts, including planned Preventative Maintenance and any additional work. To assist the Contract Manager and Contract Supervisor with the day to day running of the contracts. Your new role You will be required to Operation of bespoke computer added facilities' management system Provide helpdesk administration, answering telephone calls and action accordingly Complete weekly timesheet routine Assist the Contract Manager and Contract Supervisor with weekly Planning/Programming routine to adjust labour and subcontractors to ensure planned and unplanned workload can be met. Run reports for PPM/Subcontractor visits and issue tickets to technicians. Organise Subcontractor visits, chase completed paperwork and close down completed Subcontractor tickets Review Overdue PPM and action with Contract Manager and Contracts Supervisor On a day-to-day basis, they create and issue daywork tickets to technicians, including placement of supplier and subcontractor orders. Daily review returned PPM and daywork tickets and re-issue rejected/part completed tickets. Liaise with the Contract Manager / Supervisor identifying further actions, e.g. purchasing materials/organising subcontractor visits. Review completed daywork tickets and collate information packs for invoicing Discuss subcontractor/supplier queries and resolve as necessary Review un-invoiced daywork report and action Review WIP report and un-invoiced daywork report for the monthly Operations meeting. Save electronically and/or scan in completed specialist reports/test sheets from technicians and Subcontractors into the live job folder system. File paperwork within office live job folders as required Liaising with a Contract Manager ensuring standard operating procedures operation of bespoke computer added facilitiesManagement system Provide helpdesk administration, answeringTelephone calls and action accordingly Complete weekly timesheet routine Assist the Contract Manager and ContractSupervisor with weekly Planning/Programming routine to adjust labour andsubcontractors to ensure planned and unplanned workload can be met. Run reports for PPM/Subcontractor visits and issueTickets to technicians. Organise Subcontractor visits, chase completedPaperwork and close down completed Subcontractor tickets Review Overdue PPM and action with ContractManager and Contracts Supervisor On a day-to-day basis, create and create day-work tickets to technicians, including placement of supplier and subcontractors.Orders. Daily review returned PPM and daywork tickets andRe-issue rejected/part completed tickets. Liaise with the Contract Manager /Supervisor identifying further actions, e.g. purchasing materials/organisingSubcontractor visits. Review completed daywork tickets and collateInformation packs for invoicing Discuss subcontractor/supplier queries and resolveAs necessary Review un-invoiced daywork report and action Review WIP report and un-invoiced daywork reportFor the monthly Operations meeting. Save electronically and/or scan in completedspecialist reports/test sheets from technicians and Subcontractors into thelive job folder system. File paperwork within office live job folders asrequired Liaising with Contract Manager ensuring standardoperating procedures What you'll need to succeed Be computer literate with experience in Microsoft office Be willing to learn new skills Have a dynamic approach to the role Organising, compiling and issuing report Requesting and chasing specialist sub-contractor updates Arranging and coordinating service visits Reviewing and organising contracts and responsibilities What you'll get in return Competitive salary 25 days holiday (up to 30 days with service) plus bank holidays Flexible holiday scheme Private healthcare scheme Pension scheme Employee owned business Wellbeing and employee assistance programme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 18, 2024
Full time
Administrator Perm role Sutton in Ashfield Your new company You will provide contract administration support for all live maintenance contracts, including planned Preventative Maintenance and any additional work. To assist the Contract Manager and Contract Supervisor with the day to day running of the contracts. Your new role You will be required to Operation of bespoke computer added facilities' management system Provide helpdesk administration, answering telephone calls and action accordingly Complete weekly timesheet routine Assist the Contract Manager and Contract Supervisor with weekly Planning/Programming routine to adjust labour and subcontractors to ensure planned and unplanned workload can be met. Run reports for PPM/Subcontractor visits and issue tickets to technicians. Organise Subcontractor visits, chase completed paperwork and close down completed Subcontractor tickets Review Overdue PPM and action with Contract Manager and Contracts Supervisor On a day-to-day basis, they create and issue daywork tickets to technicians, including placement of supplier and subcontractor orders. Daily review returned PPM and daywork tickets and re-issue rejected/part completed tickets. Liaise with the Contract Manager / Supervisor identifying further actions, e.g. purchasing materials/organising subcontractor visits. Review completed daywork tickets and collate information packs for invoicing Discuss subcontractor/supplier queries and resolve as necessary Review un-invoiced daywork report and action Review WIP report and un-invoiced daywork report for the monthly Operations meeting. Save electronically and/or scan in completed specialist reports/test sheets from technicians and Subcontractors into the live job folder system. File paperwork within office live job folders as required Liaising with a Contract Manager ensuring standard operating procedures operation of bespoke computer added facilitiesManagement system Provide helpdesk administration, answeringTelephone calls and action accordingly Complete weekly timesheet routine Assist the Contract Manager and ContractSupervisor with weekly Planning/Programming routine to adjust labour andsubcontractors to ensure planned and unplanned workload can be met. Run reports for PPM/Subcontractor visits and issueTickets to technicians. Organise Subcontractor visits, chase completedPaperwork and close down completed Subcontractor tickets Review Overdue PPM and action with ContractManager and Contracts Supervisor On a day-to-day basis, create and create day-work tickets to technicians, including placement of supplier and subcontractors.Orders. Daily review returned PPM and daywork tickets andRe-issue rejected/part completed tickets. Liaise with the Contract Manager /Supervisor identifying further actions, e.g. purchasing materials/organisingSubcontractor visits. Review completed daywork tickets and collateInformation packs for invoicing Discuss subcontractor/supplier queries and resolveAs necessary Review un-invoiced daywork report and action Review WIP report and un-invoiced daywork reportFor the monthly Operations meeting. Save electronically and/or scan in completedspecialist reports/test sheets from technicians and Subcontractors into thelive job folder system. File paperwork within office live job folders asrequired Liaising with Contract Manager ensuring standardoperating procedures What you'll need to succeed Be computer literate with experience in Microsoft office Be willing to learn new skills Have a dynamic approach to the role Organising, compiling and issuing report Requesting and chasing specialist sub-contractor updates Arranging and coordinating service visits Reviewing and organising contracts and responsibilities What you'll get in return Competitive salary 25 days holiday (up to 30 days with service) plus bank holidays Flexible holiday scheme Private healthcare scheme Pension scheme Employee owned business Wellbeing and employee assistance programme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
12 MONTH FIXED TERM CONTRACT Purpose: This role will be part of the account based team and have support, training, access to the UK CBRE Integrated Laboratory Solutions group network. As Helpdesk Planner Co-Ordinator you, will be responsible for ensuring the planning and scheduling of all planned maintenance and reactive works for Huntingdon, Eye and Shardlow sites, including the liaison with end users and vendors to ensure all equipment and building infrastructure is serviced/maintained in a timely manner. You will also be responsible for CMMS Reporting and Data Analysis to facilitate Asset Lifecycle Management and Management Reporting. Responsibilities: Ensure the CMMS Asset Register is maintained/updated. Ensure Scheduling of Planned Maintenance works with External vendors and End Users, Coordinating internal and external contractors and resources through the use of CMMS systems. Ensure that all remedial and reactive works are scheduled in line with KPI's. Obtain quotes for additional planned maintenance where necessary. Liaise with the end user to facilitate PPMs and reactive maintenance. Ensure all vendors are booked on to site using the designated Visitor Notification System. Maintain vendor asset lists to ensure correct Contract coverage/Cost. Ensure renewal quotes for Annual Maintenance Contracts are obtained. Raise purchase orders for all maintenance contracts, remedial works and spare parts as necessary. Daily up date of Helpdesk Reactive work orders. Maintain Asset Lifecycle Management for both FM and Scientific Assets across all UK sites. Provide CMMS data to support other departments. Engage in cross departmental projects. Support QA in internal/Sponsor Audits. Maintain regulatory compliance at all times Support to CBRE Management Team to ensure all activities are completed Personal Experience/Qualifications/Skills: Good PC skills Experience of working in data input or data analysis Experience using CMMS Systems
Apr 18, 2024
Contractor
12 MONTH FIXED TERM CONTRACT Purpose: This role will be part of the account based team and have support, training, access to the UK CBRE Integrated Laboratory Solutions group network. As Helpdesk Planner Co-Ordinator you, will be responsible for ensuring the planning and scheduling of all planned maintenance and reactive works for Huntingdon, Eye and Shardlow sites, including the liaison with end users and vendors to ensure all equipment and building infrastructure is serviced/maintained in a timely manner. You will also be responsible for CMMS Reporting and Data Analysis to facilitate Asset Lifecycle Management and Management Reporting. Responsibilities: Ensure the CMMS Asset Register is maintained/updated. Ensure Scheduling of Planned Maintenance works with External vendors and End Users, Coordinating internal and external contractors and resources through the use of CMMS systems. Ensure that all remedial and reactive works are scheduled in line with KPI's. Obtain quotes for additional planned maintenance where necessary. Liaise with the end user to facilitate PPMs and reactive maintenance. Ensure all vendors are booked on to site using the designated Visitor Notification System. Maintain vendor asset lists to ensure correct Contract coverage/Cost. Ensure renewal quotes for Annual Maintenance Contracts are obtained. Raise purchase orders for all maintenance contracts, remedial works and spare parts as necessary. Daily up date of Helpdesk Reactive work orders. Maintain Asset Lifecycle Management for both FM and Scientific Assets across all UK sites. Provide CMMS data to support other departments. Engage in cross departmental projects. Support QA in internal/Sponsor Audits. Maintain regulatory compliance at all times Support to CBRE Management Team to ensure all activities are completed Personal Experience/Qualifications/Skills: Good PC skills Experience of working in data input or data analysis Experience using CMMS Systems
Chief Information Officer Department: IT Employment Type: Permanent - Full Time Location: Derby, UK Description Due to continued growth and firmwide expansion, we are looking to make a key and senior leadership appointment for our IT departments. The Chief Information Officer, reporting directly to the Chief Executive, is accountable for managing the IT Infrastructure team, Service Desk team & Systems Development teams on behalf of the firm. Responsible for the development and management of a digital strategy, delivery of all transformational change across the business, technological oversight and governance for all technologies and solutions across the firm, including IT related M&A activities and the provision of excellent service delivery in alignment with the Firm's operational requirements. Key Responsibilities Senior Leadership Direct reports include the Strategic Delivery Manager & the Systems Development Manager. Responsible for ongoing strategic leadership, project management & mentoring for direct reports. Overseeing a team of circa 8 individuals, responsible for delivering infrastructure & systems support across the business. Robust senior leadership in order to both challenge and progress leadership within the infrastructure and systems development teams. Stakeholder Management Accountable to the Chief Executive & Wider Management board. Prepare and execute annual IT & Systems strategy. Ensure business plans, projects and roadmaps are in alignment with Firm ambitions and objectives, as outlined by the CEO. Manage team & projects in accordance with key deliverables outlined and report at board level on a monthly basis. Be seen as a "trusted partner" for the business, delivering high-level solutions and roadmaps in accordance with individual HOD/department requirements, whilst still navigating future direction of the Firm. Strategic Vision & Execution Involvement with and monitoring of solution designs and transformation programs for mergers and acquisitions. Conduct IT due diligence where required with acquisition targets. Ensure harmonization across all systems during & following M&A activity with operational support from the systems development line manager. Solutions and Service Management Technical ownership and accountability for the successful harmonisation of a number of significant acquisitions supporting the growth agenda and business strategy for the firm. Solution Management of all new IT initiatives across the firm to ensure appropriate consideration is given throughout the inception, elaboration, construction and delivery stages, including overall governance and stakeholder management, to deliver robust, scalable, performant and secure solutions. Ensure all key business requirements and success criteria are successfully delivered within time and budget, maximizing benefits back to the business. Responsible for adopting and managing continuous improvement for 1st, 2nd & 3rd line support requirement of the Firm. Ensure help desk is operating at 100% alignment with agreed SLAs by conducting frequent audits with infrastructure line management. Systems Integration Procurement, design and delivery of strategic platforms to deliver pioneering services to our internal and external customers in more efficient, effective and automated ways for improved legal service delivery in a standard and consistent way. Support for the delivery of large transformation programmes and Mergers and Acquisitions including delivery of End User Compute Environment, harmonisation of key business systems and the introduction of Outsourced and Cloud-based services. Technology Evaluation and Selection Thought leadership around strategic objectives and pioneering in technological advancements to help the firm with its growth ambitions and sector positioning. Present strategic considerations to CEO as required, including full budgets. Responsible for continuous improvement regarding information security and achieving/maintaining certifications & accreditations. Skills, Knowledge and Expertise You will: Have at least 12 months experience within a C-Suite or Executive Level IT role. Be able to demonstrate strong leadership acumen, particularly in driving senior-level team members to achieve department objectives. Ideally have held a role within the professional services sector for a minimum of 6 months. Be able to evidence continuous improvement projects that align with various stakeholder requirements. Benefits What we offer? Competitive salary Bonus potential Car parking Great working environment at our Derby Head offices Career Development opportunities 25 days holiday plus bank holidays Options to buy & sell 1 week's holiday 1 week's holiday carry over Extra day off for your birthday Staff card discount scheme for local shops Social days and evenings on the firm Staff discounts on legal services
Apr 18, 2024
Full time
Chief Information Officer Department: IT Employment Type: Permanent - Full Time Location: Derby, UK Description Due to continued growth and firmwide expansion, we are looking to make a key and senior leadership appointment for our IT departments. The Chief Information Officer, reporting directly to the Chief Executive, is accountable for managing the IT Infrastructure team, Service Desk team & Systems Development teams on behalf of the firm. Responsible for the development and management of a digital strategy, delivery of all transformational change across the business, technological oversight and governance for all technologies and solutions across the firm, including IT related M&A activities and the provision of excellent service delivery in alignment with the Firm's operational requirements. Key Responsibilities Senior Leadership Direct reports include the Strategic Delivery Manager & the Systems Development Manager. Responsible for ongoing strategic leadership, project management & mentoring for direct reports. Overseeing a team of circa 8 individuals, responsible for delivering infrastructure & systems support across the business. Robust senior leadership in order to both challenge and progress leadership within the infrastructure and systems development teams. Stakeholder Management Accountable to the Chief Executive & Wider Management board. Prepare and execute annual IT & Systems strategy. Ensure business plans, projects and roadmaps are in alignment with Firm ambitions and objectives, as outlined by the CEO. Manage team & projects in accordance with key deliverables outlined and report at board level on a monthly basis. Be seen as a "trusted partner" for the business, delivering high-level solutions and roadmaps in accordance with individual HOD/department requirements, whilst still navigating future direction of the Firm. Strategic Vision & Execution Involvement with and monitoring of solution designs and transformation programs for mergers and acquisitions. Conduct IT due diligence where required with acquisition targets. Ensure harmonization across all systems during & following M&A activity with operational support from the systems development line manager. Solutions and Service Management Technical ownership and accountability for the successful harmonisation of a number of significant acquisitions supporting the growth agenda and business strategy for the firm. Solution Management of all new IT initiatives across the firm to ensure appropriate consideration is given throughout the inception, elaboration, construction and delivery stages, including overall governance and stakeholder management, to deliver robust, scalable, performant and secure solutions. Ensure all key business requirements and success criteria are successfully delivered within time and budget, maximizing benefits back to the business. Responsible for adopting and managing continuous improvement for 1st, 2nd & 3rd line support requirement of the Firm. Ensure help desk is operating at 100% alignment with agreed SLAs by conducting frequent audits with infrastructure line management. Systems Integration Procurement, design and delivery of strategic platforms to deliver pioneering services to our internal and external customers in more efficient, effective and automated ways for improved legal service delivery in a standard and consistent way. Support for the delivery of large transformation programmes and Mergers and Acquisitions including delivery of End User Compute Environment, harmonisation of key business systems and the introduction of Outsourced and Cloud-based services. Technology Evaluation and Selection Thought leadership around strategic objectives and pioneering in technological advancements to help the firm with its growth ambitions and sector positioning. Present strategic considerations to CEO as required, including full budgets. Responsible for continuous improvement regarding information security and achieving/maintaining certifications & accreditations. Skills, Knowledge and Expertise You will: Have at least 12 months experience within a C-Suite or Executive Level IT role. Be able to demonstrate strong leadership acumen, particularly in driving senior-level team members to achieve department objectives. Ideally have held a role within the professional services sector for a minimum of 6 months. Be able to evidence continuous improvement projects that align with various stakeholder requirements. Benefits What we offer? Competitive salary Bonus potential Car parking Great working environment at our Derby Head offices Career Development opportunities 25 days holiday plus bank holidays Options to buy & sell 1 week's holiday 1 week's holiday carry over Extra day off for your birthday Staff card discount scheme for local shops Social days and evenings on the firm Staff discounts on legal services
Hotel Administrator Edge Hotel Group (EHG) - No.192 Oxford & Old Abbey House Hotel Location: Oxfordshire, UK Type: Full time, permanent Salary: £20K-£22K depending on experience Start Date: 1st May 2024 (TBC) A brilliant opportunity to join our rapidly growing business providing quality technology led hotel accommodation in and around Oxfordshire. As Hotel Administrator you will be the heart and soul of EHG with an exciting array of responsibilities that encourage the business to flourish and ensure the smooth running of the day-to-day operations. This is the perfect role for somebody who is looking for flexibility, enjoys varied work, and is passionate about providing great customer service. About the role Managing bookings, availability, and pricing on CRM tools to ensure targets are met. Dealing with customer enquiries via email, phone call and face to face. Working to provide the best customer experience by putting our guests first. Processing bookings, payments and invoices and driving direct reservations. Ensuring brand standards are consistently maintained and utilising guest feedback to boost performance against KPI's. Running day to day operations; working alongside housekeeping, managing stock levels and orders, carrying out frequent property checks to ensure necessary maintenance tasks are carried out in a cost effective and efficient manner. Managing relationships with local trades people and suppliers as and when works are required. Reporting monthly figures to Hotel Manager. About you An outgoing, friendly person who has a keen eye for detail. Comfortable and enthusiastic dealing with customers. Strong organisation and time management skills. Computer literate and technology savvy - Using Outlook, Excel, online management tools and technology on site at hotels e.g. check in kiosks. An independent worker who is confident in making the right decisions for the business but not afraid to ask for help or soundboard ideas with colleagues. Holds a UK driving license so can drive between sites across Oxfordshire. The successful applicant will also benefit from: - iPhone & laptop for work purposes. Access to desk and/or meeting space at office in Witney as and when required. 28 days annual leave. Flexible working hours. Nest pension. This is a great opportunity to work in a fast-paced business in which you can develop your skills and with the opportunity to grow your career as the business continues to grow. If interested, please apply with your CV and we will get back to you to begin the interview process.
Apr 18, 2024
Full time
Hotel Administrator Edge Hotel Group (EHG) - No.192 Oxford & Old Abbey House Hotel Location: Oxfordshire, UK Type: Full time, permanent Salary: £20K-£22K depending on experience Start Date: 1st May 2024 (TBC) A brilliant opportunity to join our rapidly growing business providing quality technology led hotel accommodation in and around Oxfordshire. As Hotel Administrator you will be the heart and soul of EHG with an exciting array of responsibilities that encourage the business to flourish and ensure the smooth running of the day-to-day operations. This is the perfect role for somebody who is looking for flexibility, enjoys varied work, and is passionate about providing great customer service. About the role Managing bookings, availability, and pricing on CRM tools to ensure targets are met. Dealing with customer enquiries via email, phone call and face to face. Working to provide the best customer experience by putting our guests first. Processing bookings, payments and invoices and driving direct reservations. Ensuring brand standards are consistently maintained and utilising guest feedback to boost performance against KPI's. Running day to day operations; working alongside housekeeping, managing stock levels and orders, carrying out frequent property checks to ensure necessary maintenance tasks are carried out in a cost effective and efficient manner. Managing relationships with local trades people and suppliers as and when works are required. Reporting monthly figures to Hotel Manager. About you An outgoing, friendly person who has a keen eye for detail. Comfortable and enthusiastic dealing with customers. Strong organisation and time management skills. Computer literate and technology savvy - Using Outlook, Excel, online management tools and technology on site at hotels e.g. check in kiosks. An independent worker who is confident in making the right decisions for the business but not afraid to ask for help or soundboard ideas with colleagues. Holds a UK driving license so can drive between sites across Oxfordshire. The successful applicant will also benefit from: - iPhone & laptop for work purposes. Access to desk and/or meeting space at office in Witney as and when required. 28 days annual leave. Flexible working hours. Nest pension. This is a great opportunity to work in a fast-paced business in which you can develop your skills and with the opportunity to grow your career as the business continues to grow. If interested, please apply with your CV and we will get back to you to begin the interview process.
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Farnborough, Hampshire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £28,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call , send your CV to or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Farnborough, Hampshire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £28,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call , send your CV to or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
The Role: Project Engineer Location: Swadlincote Salary: £42,000 0 £49000 per year Shift: Monday to Thursday 08.00am 16.30pm. Friday 08.00am 1.30 pm Status: Permanent Role Summary: My global Manufacturing/Engineering client continues outperform current market trends. We now have a new and exciting opportunity to strengthen their Sales & Project function, seeking to recruit an outstanding Project Engineer. Reporting directly to the Global Project Manager, you will be responsible for project managing technical and commercial aspects of the business and give input to product and processes throughout project timelines. Key Accountabilities: Act as the main channel for technical information to/from customers. Negotiate technical Clause by Clause with the Customer in accordance with company internal regulations. Secure growth and order intake with good margins and low risk. Develop long-term relationships with customers through managing and interpreting their requirements. Ensure that projects are implemented, and they meet customer requirements with highest profitability for the business. Supervise and monitor the financial status of the project. Manage customer relationships and communicate effectively with customers throughout the project. The ideal candidate profile: Bachelor s degree in engineering, preferably Mechanical Engineering Minimum 3 years experience in manufacturing industry with relevant project management methodologies such as PMI and project management software for documentation and data analysis reports. Strong leadership capabilities with ability to plan, execute, lead and motivate designated resources to ensure completion of projects. Knowledge of 3D CAD, preferably Autodesk Inventor/Vault Entrepreneurship mindset and result oriented. Be an active listener with strong negotiation and communication skills. Strong PC Skills including Microsoft packages. Ability to travel UK and abroad. Benefits: Company pension Free parking Life insurance On-site parking
Apr 18, 2024
Full time
The Role: Project Engineer Location: Swadlincote Salary: £42,000 0 £49000 per year Shift: Monday to Thursday 08.00am 16.30pm. Friday 08.00am 1.30 pm Status: Permanent Role Summary: My global Manufacturing/Engineering client continues outperform current market trends. We now have a new and exciting opportunity to strengthen their Sales & Project function, seeking to recruit an outstanding Project Engineer. Reporting directly to the Global Project Manager, you will be responsible for project managing technical and commercial aspects of the business and give input to product and processes throughout project timelines. Key Accountabilities: Act as the main channel for technical information to/from customers. Negotiate technical Clause by Clause with the Customer in accordance with company internal regulations. Secure growth and order intake with good margins and low risk. Develop long-term relationships with customers through managing and interpreting their requirements. Ensure that projects are implemented, and they meet customer requirements with highest profitability for the business. Supervise and monitor the financial status of the project. Manage customer relationships and communicate effectively with customers throughout the project. The ideal candidate profile: Bachelor s degree in engineering, preferably Mechanical Engineering Minimum 3 years experience in manufacturing industry with relevant project management methodologies such as PMI and project management software for documentation and data analysis reports. Strong leadership capabilities with ability to plan, execute, lead and motivate designated resources to ensure completion of projects. Knowledge of 3D CAD, preferably Autodesk Inventor/Vault Entrepreneurship mindset and result oriented. Be an active listener with strong negotiation and communication skills. Strong PC Skills including Microsoft packages. Ability to travel UK and abroad. Benefits: Company pension Free parking Life insurance On-site parking