Executive Officer (Temp) Contract: August 2024 Salary: 16.63 per hour Location: Westminster, London Hybrid Work Setting This is a temporary contract role until July for an Admin Officer role with an immediate start date (Compliance dependant) for a Three -month duration offering a hybrid work setting and a central London location (Westminster). Written Parliamentary Questions Coordinator (2 positions) Within the WPQ team, you will establish a good working relationship with a range of stakeholders, including policy teams, special advisers, ministerial private offices, to help problem solve difficult cases. You should enjoy working with a wide range of different people and know how to get the best out of them individually. You should be confident to engage and build relationships with stakeholders quickly, and to use negotiation and influencing skills to achieve successful outcomes and timely performance. Strong organisational and prioritisation skills are essential. You will help manage our caseload and ensure the team delivers responses to MPs and Peers within short deadlines of between 3 to 10 days. This role requires a strong attention to detail and an enthusiasm for ensuring work is of the highest standard. You will quality check drafts from policy officials to ensure they are drafted to exceptional standards within tight deadlines. You will ensure drafts effectively convey the position and actions of the department accurately. Within this role, in order for the team to effectively meet its parliamentary deadlines, you will work on a 2 week rotating shift pattern with a number of your colleagues on the team. Week 1: 08.30-16.30 Week 2: 10.15-18.15 Ministerial Correspondence Drafter (1 position) Within POCMT you will take the responsibility for drafting high-quality, signature-ready responses to ministerial correspondence. To achieve this, you will work closely and establish strong relationships with colleagues from policy, private office and Number 10 stakeholders to ensure that they get the information that they need when they need it. You will effectively support your colleagues, sharing experience and best practice and work as a team to achieve our Parliamentary targets. This role requires someone who is confident to chase for information and/or updates from stakeholders where necessary, whilst utilising strong organisational skills, maintaining a clear audit trail by keeping our correspondence management system up to date throughout the life cycle of every case. The above shift pattern does not apply to this role. Within both teams you will get the opportunity to contribute to the wider work of the division and department, supporting continuous improvement work and the chance to get involved in wider networks. Essential criteria: " Excellent written communication skills and the ability to engage with a range of stakeholders to produce high-quality correspondence. " Strong communication skills (written and verbal) and the ability to engage confidently with stakeholders across the department, including at a senior level. " Excellent organisation and time management skills, able to prioritise multiple tasks to short deadlines. " A flexible approach to working and supporting colleagues within the team and across the division. " Resilience to work under pressure with high volumes, delivering at pace to tight deadlines and an ability to make decisions under pressure. " A strong customer service focus, who puts the end user at the heart of their work Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing
Apr 20, 2024
Seasonal
Executive Officer (Temp) Contract: August 2024 Salary: 16.63 per hour Location: Westminster, London Hybrid Work Setting This is a temporary contract role until July for an Admin Officer role with an immediate start date (Compliance dependant) for a Three -month duration offering a hybrid work setting and a central London location (Westminster). Written Parliamentary Questions Coordinator (2 positions) Within the WPQ team, you will establish a good working relationship with a range of stakeholders, including policy teams, special advisers, ministerial private offices, to help problem solve difficult cases. You should enjoy working with a wide range of different people and know how to get the best out of them individually. You should be confident to engage and build relationships with stakeholders quickly, and to use negotiation and influencing skills to achieve successful outcomes and timely performance. Strong organisational and prioritisation skills are essential. You will help manage our caseload and ensure the team delivers responses to MPs and Peers within short deadlines of between 3 to 10 days. This role requires a strong attention to detail and an enthusiasm for ensuring work is of the highest standard. You will quality check drafts from policy officials to ensure they are drafted to exceptional standards within tight deadlines. You will ensure drafts effectively convey the position and actions of the department accurately. Within this role, in order for the team to effectively meet its parliamentary deadlines, you will work on a 2 week rotating shift pattern with a number of your colleagues on the team. Week 1: 08.30-16.30 Week 2: 10.15-18.15 Ministerial Correspondence Drafter (1 position) Within POCMT you will take the responsibility for drafting high-quality, signature-ready responses to ministerial correspondence. To achieve this, you will work closely and establish strong relationships with colleagues from policy, private office and Number 10 stakeholders to ensure that they get the information that they need when they need it. You will effectively support your colleagues, sharing experience and best practice and work as a team to achieve our Parliamentary targets. This role requires someone who is confident to chase for information and/or updates from stakeholders where necessary, whilst utilising strong organisational skills, maintaining a clear audit trail by keeping our correspondence management system up to date throughout the life cycle of every case. The above shift pattern does not apply to this role. Within both teams you will get the opportunity to contribute to the wider work of the division and department, supporting continuous improvement work and the chance to get involved in wider networks. Essential criteria: " Excellent written communication skills and the ability to engage with a range of stakeholders to produce high-quality correspondence. " Strong communication skills (written and verbal) and the ability to engage confidently with stakeholders across the department, including at a senior level. " Excellent organisation and time management skills, able to prioritise multiple tasks to short deadlines. " A flexible approach to working and supporting colleagues within the team and across the division. " Resilience to work under pressure with high volumes, delivering at pace to tight deadlines and an ability to make decisions under pressure. " A strong customer service focus, who puts the end user at the heart of their work Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing
Bush & Company Rehabilitation
Manchester, Lancashire
Are you a physiotherapist, occupational therapist, or registered general nurse? Take your care, passion, skills, and experience in a new direction as a Clinical Case Manager at Bush & Co. About you: You're a clinician who has gained valuable skills and experience supporting people after life changing injuries and illness and understand how the right support and care can enhance rehabilitation outcomes. You understand the importance of building connections and trust with multiple professionals, children, young people, adults and families and you act in a proactive, solution focused way using sound clinical reasoning in your actions. You'll appreciate how much a catastrophic injury can change lives and the importance of creating safe, effective, and enabling environments for injured people and their families. And most importantly, you value your clinical skills and experience as much as we do; knowing the difference you can make to people. The role: As Clinical Case Manager, you will join our network of specialist clinicians to support some of the most vulnerable children, young people and adults following life changing injuries such as acquired Brain Injury, Spinal Cord Injuries, complex orthopaedic injuries, amputation and limb loss, psychological injuries and more. Your responsibilities will include: managing a case load of clients through their rehabilitation. leading on assessment in the home and their rehabilitation and goal setting. signposting and advocating for what they need, and assessing what needs to be in place for the people you support to live a fulfilled life, whether that be accessing services, reintroduction into their communities and social lives, accessing work or meaningful activity and so on. managing all administration in relation to cases, including sending instructions to third parties and writing and reviewing reports. What makes Bush & Co special Joining Bush & Co as a member of the case management and rehabilitation team means you'll become part of an organisation renowned for its knowledge, expertise, and quality. We are an organisation that solicitors, insurers, clients, and their families rely upon and trust. You'll have support and guidance in so many ways including administration, governance, safeguarding, CPD and training, quality assurance and so much more. Things like accompanying you to your first assessment in the client's home, enrolling you on our case management and clinical mentorship programme, providing tips and tricks on working within the medico-legal sector and being a listening ear when you need us is what we think makes us special. We also know that in changing direction in your clinical career, you'll have questions. You will have support from your dedicated clinical operations manager and access to a wealth of knowledge and experience within Bush & Co. Skills and experience required to be a successful Clinical Case Manager: At least 3-5 years clinical experience A valid clinical registration with an appropriate clinical body ie HCPC, NMC, SWE Previous experience establishing or implementing rehabilitation packages. Previous experience within case management or working in the community setting is advantageous. Strong relationship building skills. Driver with access to own vehicle. Willingness to travel extensively across the UK, Scotland, and Wales What we can offer: A competitive salary plus benefits including Simply Health and Perks at Work The opportunity to join an established dynamic multi-disciplinary team. Support and mentoring through Bush & Co's training team. Excellent CPD opportunities and peer networking. Regular clinical supervision. Home working, with associated travel. Full time, part-time, and flexible working options. If you are currently working as Case Manager, Occupational Therapist, Physiotherapist, Registered General Nurse, Clinical Rehab Coordinator, or Paediatric Nurse, and are looking for the next step in your clinical career, Apply now. REF-
Apr 19, 2024
Full time
Are you a physiotherapist, occupational therapist, or registered general nurse? Take your care, passion, skills, and experience in a new direction as a Clinical Case Manager at Bush & Co. About you: You're a clinician who has gained valuable skills and experience supporting people after life changing injuries and illness and understand how the right support and care can enhance rehabilitation outcomes. You understand the importance of building connections and trust with multiple professionals, children, young people, adults and families and you act in a proactive, solution focused way using sound clinical reasoning in your actions. You'll appreciate how much a catastrophic injury can change lives and the importance of creating safe, effective, and enabling environments for injured people and their families. And most importantly, you value your clinical skills and experience as much as we do; knowing the difference you can make to people. The role: As Clinical Case Manager, you will join our network of specialist clinicians to support some of the most vulnerable children, young people and adults following life changing injuries such as acquired Brain Injury, Spinal Cord Injuries, complex orthopaedic injuries, amputation and limb loss, psychological injuries and more. Your responsibilities will include: managing a case load of clients through their rehabilitation. leading on assessment in the home and their rehabilitation and goal setting. signposting and advocating for what they need, and assessing what needs to be in place for the people you support to live a fulfilled life, whether that be accessing services, reintroduction into their communities and social lives, accessing work or meaningful activity and so on. managing all administration in relation to cases, including sending instructions to third parties and writing and reviewing reports. What makes Bush & Co special Joining Bush & Co as a member of the case management and rehabilitation team means you'll become part of an organisation renowned for its knowledge, expertise, and quality. We are an organisation that solicitors, insurers, clients, and their families rely upon and trust. You'll have support and guidance in so many ways including administration, governance, safeguarding, CPD and training, quality assurance and so much more. Things like accompanying you to your first assessment in the client's home, enrolling you on our case management and clinical mentorship programme, providing tips and tricks on working within the medico-legal sector and being a listening ear when you need us is what we think makes us special. We also know that in changing direction in your clinical career, you'll have questions. You will have support from your dedicated clinical operations manager and access to a wealth of knowledge and experience within Bush & Co. Skills and experience required to be a successful Clinical Case Manager: At least 3-5 years clinical experience A valid clinical registration with an appropriate clinical body ie HCPC, NMC, SWE Previous experience establishing or implementing rehabilitation packages. Previous experience within case management or working in the community setting is advantageous. Strong relationship building skills. Driver with access to own vehicle. Willingness to travel extensively across the UK, Scotland, and Wales What we can offer: A competitive salary plus benefits including Simply Health and Perks at Work The opportunity to join an established dynamic multi-disciplinary team. Support and mentoring through Bush & Co's training team. Excellent CPD opportunities and peer networking. Regular clinical supervision. Home working, with associated travel. Full time, part-time, and flexible working options. If you are currently working as Case Manager, Occupational Therapist, Physiotherapist, Registered General Nurse, Clinical Rehab Coordinator, or Paediatric Nurse, and are looking for the next step in your clinical career, Apply now. REF-
Description Role Purpose Account Coordinators consist of a high performing HSBC team within Global Group Payment Services (Client Services - Corporate Cards) teams. They deploy a combination of high levels of technical and relationship building skills to personally ensure excellent client service standards are consistently provided.Engagements with HSBC's national, regional & global corporate clients (via email, calls and occasional client visits) build HSBC's name and commercial growth. In this role, you will: Take ownership of building HSBC's name with a portfolio of high spend corporate card client management teams by consistently and precisely delivering service excellence, resolving concerns and requests and through these interactions potentially identifying potential 'win win' digital first engagement opportunities. On a day-to-day basis provide first point of contact 'front line' service (via email and calls) resolving, referring, escalating and coordinating responses to questions originating from high spend large corporate client portfolios; to optimise performance of corporate card programmes Demonstrate motivation to build and develop a level of personal knowledge across key corporate card client service platforms, technologies, products, and best practice procedures that is regarded by both peers and clients as being of Subject Matter Expert standard. This includes growing deployment of virtual card services. Establish & drive value adding, collaborative, working relationships with both corporate clients & HSBC colleagues; for example in global service and technical support teams, Sales, Product Management Working collaboratively with key stakeholders - The role includes significant time resolving client enquires received by telephone and or into shared subject specific email team boxes (for example Virtual card queries, expense management file feeds and large HSBC clients with smaller Corporate card Programmes) Qualifications To be successful in the role, you should meet the following requirements: A fast learner of technical concepts with transferrable relevant current systems literacy skills Strong attention to detail, analytical reasoning, and problem-solving skills A strong, positive, team player with ability to collaborate effectively within multidisciplined groups Excellent communication and positive influencing skills Strong motivation to proactively work effectively to deadlines in a pressured environment. The base location for this role will be Edinburgh Park, Edinburgh with hybrid working 2 days per week min in office. You'll achieve more when you join HSBC. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
Apr 18, 2024
Full time
Description Role Purpose Account Coordinators consist of a high performing HSBC team within Global Group Payment Services (Client Services - Corporate Cards) teams. They deploy a combination of high levels of technical and relationship building skills to personally ensure excellent client service standards are consistently provided.Engagements with HSBC's national, regional & global corporate clients (via email, calls and occasional client visits) build HSBC's name and commercial growth. In this role, you will: Take ownership of building HSBC's name with a portfolio of high spend corporate card client management teams by consistently and precisely delivering service excellence, resolving concerns and requests and through these interactions potentially identifying potential 'win win' digital first engagement opportunities. On a day-to-day basis provide first point of contact 'front line' service (via email and calls) resolving, referring, escalating and coordinating responses to questions originating from high spend large corporate client portfolios; to optimise performance of corporate card programmes Demonstrate motivation to build and develop a level of personal knowledge across key corporate card client service platforms, technologies, products, and best practice procedures that is regarded by both peers and clients as being of Subject Matter Expert standard. This includes growing deployment of virtual card services. Establish & drive value adding, collaborative, working relationships with both corporate clients & HSBC colleagues; for example in global service and technical support teams, Sales, Product Management Working collaboratively with key stakeholders - The role includes significant time resolving client enquires received by telephone and or into shared subject specific email team boxes (for example Virtual card queries, expense management file feeds and large HSBC clients with smaller Corporate card Programmes) Qualifications To be successful in the role, you should meet the following requirements: A fast learner of technical concepts with transferrable relevant current systems literacy skills Strong attention to detail, analytical reasoning, and problem-solving skills A strong, positive, team player with ability to collaborate effectively within multidisciplined groups Excellent communication and positive influencing skills Strong motivation to proactively work effectively to deadlines in a pressured environment. The base location for this role will be Edinburgh Park, Edinburgh with hybrid working 2 days per week min in office. You'll achieve more when you join HSBC. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
Are you an experienced Paediatrics professional, looking to make a big difference to to lives of seriously and terminally ill children? Are you seeking a part time, flexible role in the charitable sector? Do you want to be part of a brand new, ground breaking scheme? If so this could be the ideal opportunity for you, please get in touch today! Our client is a charitable organisation who's mission is to provide support for children and young people who are sick and in medium to long -term hospital care, are seeking a Paediatrics Coordinator to join their team on a part-time, permanent basis. They are seeking a personable, organised and reliable professional to get their At Home Project off the ground and optimise its potential to support and save seriously/terminally ill children and their families. The ideal candidate will be a band 6 Paediatrics Nurse with relevant experience in the NHS/Hospital/Local Authority care/commercial care sector/relevant charity. They will be keen to make a difference where it matters most. Benefits: Brand new provision, with the opportunity to make your mark On-going training and support Established charity with excellent funding routes PERMANENT employment (not related to funding) As a Paediatrics Coordinator, you will: To take responsibility for the launch and development of the At Home Project in Wandsworth, South London. To provide assessment, emotional support and guidance to children and families on a case by case basis and to manage a caseload of around 20 children at any one time, approximately 200 children per year. To work as a key member of the core team in ensuring the smooth running of the organisation day to day and its integration of this project in its service offering. To work with the Hospital Team and to act as a catalyst and support to better transition support for children moving between Hospital and Home settings, between or after bouts of care. To ensure accurate and accessible systems, and records, including support and progression markers and relevant communications with all stakeholders. In time, to work with the CEO to develop peer support mechanisms for parents, to help address the support gaps such parents/carers face when their child is so ill. To support partnerships working and development across all stakeholders and potential partners, including local authorities, NHS staff and the business and wider community. To be successful as a Paediatrics Coordinator, you will: Be well versed in Community/NHS care settings, especially in the care of children and young people, and by extension, with their parents and families. Ideally, A car driver with access to your own vehicle and a license with no more than three points, although London transport links are exceptional. Willing to work on a flexible hybrid pattern initially from home and from a small office or to hot desk within hospital settings. You are emotionally mature and sensitive to the emotional needs of children and families in such a challenging and anxious situation, or in the case of bereavement Be a qualified Paediatrics Nurse, operating at Band 6 In return, my client is offering an annual salary of up to £40,000, pro rata, depending on experience. Please note, this is a part-time, permanent position. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Apr 18, 2024
Full time
Are you an experienced Paediatrics professional, looking to make a big difference to to lives of seriously and terminally ill children? Are you seeking a part time, flexible role in the charitable sector? Do you want to be part of a brand new, ground breaking scheme? If so this could be the ideal opportunity for you, please get in touch today! Our client is a charitable organisation who's mission is to provide support for children and young people who are sick and in medium to long -term hospital care, are seeking a Paediatrics Coordinator to join their team on a part-time, permanent basis. They are seeking a personable, organised and reliable professional to get their At Home Project off the ground and optimise its potential to support and save seriously/terminally ill children and their families. The ideal candidate will be a band 6 Paediatrics Nurse with relevant experience in the NHS/Hospital/Local Authority care/commercial care sector/relevant charity. They will be keen to make a difference where it matters most. Benefits: Brand new provision, with the opportunity to make your mark On-going training and support Established charity with excellent funding routes PERMANENT employment (not related to funding) As a Paediatrics Coordinator, you will: To take responsibility for the launch and development of the At Home Project in Wandsworth, South London. To provide assessment, emotional support and guidance to children and families on a case by case basis and to manage a caseload of around 20 children at any one time, approximately 200 children per year. To work as a key member of the core team in ensuring the smooth running of the organisation day to day and its integration of this project in its service offering. To work with the Hospital Team and to act as a catalyst and support to better transition support for children moving between Hospital and Home settings, between or after bouts of care. To ensure accurate and accessible systems, and records, including support and progression markers and relevant communications with all stakeholders. In time, to work with the CEO to develop peer support mechanisms for parents, to help address the support gaps such parents/carers face when their child is so ill. To support partnerships working and development across all stakeholders and potential partners, including local authorities, NHS staff and the business and wider community. To be successful as a Paediatrics Coordinator, you will: Be well versed in Community/NHS care settings, especially in the care of children and young people, and by extension, with their parents and families. Ideally, A car driver with access to your own vehicle and a license with no more than three points, although London transport links are exceptional. Willing to work on a flexible hybrid pattern initially from home and from a small office or to hot desk within hospital settings. You are emotionally mature and sensitive to the emotional needs of children and families in such a challenging and anxious situation, or in the case of bereavement Be a qualified Paediatrics Nurse, operating at Band 6 In return, my client is offering an annual salary of up to £40,000, pro rata, depending on experience. Please note, this is a part-time, permanent position. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Mind Hertfordshire Network
Hemel Hempstead, Hertfordshire
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress? Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, we want to hear from you. Crisis Centre Coordinator Part Time Reference: 196 Responsible to: Crisis Centre Team Leader Based: Hemel Hempstead Crisis Centre Salary: £24,928 - £26,250 per annum, FTE Contract: Permanent Hours: 30 hours per week (Part Time) Covering a shift pattern of Earlies, Lates and Nights across 7 days. We are also seeking a Night Coordinator working 3 Night Shifts 3 out of 7 About the Service The Crisis Centre and rest of Nightlight Services (Café s, Helpline, Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. About the Role Alongside other Crisis Centre Coordinators, to be a key member of the Crisis Centre team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Centre Service. You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network s values throughout the provision. You will provide management support to Crisis Centre Mental Health Support Workers and support the Crisis Centre Team Leader in ensuring practice within the service is safe, effective and person centred. Key Responsibilities Providing emotional support and developing, alongside service users, flexible and realistic crisis support/person-centred plans within agreed guidelines with support from the leadership team (including assessments of need, risk, crisis support plans and review forms) in person or via telephone. Draw upon own lived experience as appropriate to inform the delivery of person centred support. Providing immediate advice and information to clients to support with crisis presentations. Liaise with Nightlight management and external services e.g. police, ambulance service, Crisis Resolution Home Treatment Team, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc. as needed in terms of accepting referrals and proactively recognising the indicators of deteriorating mental health and facilitating appropriate support. Complete appropriate signposting/onward referrals to both internal and external services in accordance with identified needs and risks. Ensuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements. Arranging transport for service users to facilitate access to services as needed. You will line manage a number of Crisis Centre Mental Health Support Workers and be part of the operational management for the Nightlight Crisis Centre. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Closing date for receipt of applications is 5th May 2024 Interviews shall take place week commencing 6th May 2024 Please note: We reserve the right to close the advertisement once sufficient applications are received so would encourage early applications. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the them and us culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive. We are delighted to have been accredited as a Living Wage Employer. No agencies please.
Apr 18, 2024
Full time
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress? Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, we want to hear from you. Crisis Centre Coordinator Part Time Reference: 196 Responsible to: Crisis Centre Team Leader Based: Hemel Hempstead Crisis Centre Salary: £24,928 - £26,250 per annum, FTE Contract: Permanent Hours: 30 hours per week (Part Time) Covering a shift pattern of Earlies, Lates and Nights across 7 days. We are also seeking a Night Coordinator working 3 Night Shifts 3 out of 7 About the Service The Crisis Centre and rest of Nightlight Services (Café s, Helpline, Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. About the Role Alongside other Crisis Centre Coordinators, to be a key member of the Crisis Centre team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Centre Service. You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network s values throughout the provision. You will provide management support to Crisis Centre Mental Health Support Workers and support the Crisis Centre Team Leader in ensuring practice within the service is safe, effective and person centred. Key Responsibilities Providing emotional support and developing, alongside service users, flexible and realistic crisis support/person-centred plans within agreed guidelines with support from the leadership team (including assessments of need, risk, crisis support plans and review forms) in person or via telephone. Draw upon own lived experience as appropriate to inform the delivery of person centred support. Providing immediate advice and information to clients to support with crisis presentations. Liaise with Nightlight management and external services e.g. police, ambulance service, Crisis Resolution Home Treatment Team, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc. as needed in terms of accepting referrals and proactively recognising the indicators of deteriorating mental health and facilitating appropriate support. Complete appropriate signposting/onward referrals to both internal and external services in accordance with identified needs and risks. Ensuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements. Arranging transport for service users to facilitate access to services as needed. You will line manage a number of Crisis Centre Mental Health Support Workers and be part of the operational management for the Nightlight Crisis Centre. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Closing date for receipt of applications is 5th May 2024 Interviews shall take place week commencing 6th May 2024 Please note: We reserve the right to close the advertisement once sufficient applications are received so would encourage early applications. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the them and us culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive. We are delighted to have been accredited as a Living Wage Employer. No agencies please.
Single Homeless Project has an opportunity for a Sport Manager to join and work in our team based in London. You will join us on a full time, permanent basis and in return, you will receive a competitive salary starting at £38,369.69 and rising incrementally to £41,528.80 per annum. Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs. About the Sport Manager role: As our Sport Manager , you will be responsible for The Sport Project. You will be overseeing the day to day running of the project and management of the team including Sports Coordinators, freelancers, volunteers, and peers. You will be leading on expanding the reach of the project, forming partnerships with like-minded organisation and charities and advocating for the importance of physical activity within the homeless sector. In your role, you will also manage relationships for grant givers and funders, including being responsible for budgets, reporting and reconciliations. Additionally you will support the team in the wider role out of the project across the homelessness community, at time this may involve helping to deliver a proportion of physical activity and helping to engage wider groups of participants and staff. The approach taken with clients will be psychologically informed, incorporating an understanding of complex trauma and addiction. The outcomes for your role, include developing positive and sustained relationships with external partners and helping to make physical activity accessible. Skills and experience we're looking for in our Sport Manager: Experience managing staff or volunteers and freelancers. Experience and knowledge of managing projects or partnerships. Experience working with people from a variety of backgrounds and in different settings. Your toolkit includes practical expertise in group dynamics and co-production, or you have the enthusiasm and aptitude to develop these skills. Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs. A non-judgmental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion. Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering .service objectives across work specialisms. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing Date: Wednesday 1st May at Midnight Interview Date: Wednesday 8th May Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Sport Manager - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Apr 18, 2024
Full time
Single Homeless Project has an opportunity for a Sport Manager to join and work in our team based in London. You will join us on a full time, permanent basis and in return, you will receive a competitive salary starting at £38,369.69 and rising incrementally to £41,528.80 per annum. Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs. About the Sport Manager role: As our Sport Manager , you will be responsible for The Sport Project. You will be overseeing the day to day running of the project and management of the team including Sports Coordinators, freelancers, volunteers, and peers. You will be leading on expanding the reach of the project, forming partnerships with like-minded organisation and charities and advocating for the importance of physical activity within the homeless sector. In your role, you will also manage relationships for grant givers and funders, including being responsible for budgets, reporting and reconciliations. Additionally you will support the team in the wider role out of the project across the homelessness community, at time this may involve helping to deliver a proportion of physical activity and helping to engage wider groups of participants and staff. The approach taken with clients will be psychologically informed, incorporating an understanding of complex trauma and addiction. The outcomes for your role, include developing positive and sustained relationships with external partners and helping to make physical activity accessible. Skills and experience we're looking for in our Sport Manager: Experience managing staff or volunteers and freelancers. Experience and knowledge of managing projects or partnerships. Experience working with people from a variety of backgrounds and in different settings. Your toolkit includes practical expertise in group dynamics and co-production, or you have the enthusiasm and aptitude to develop these skills. Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs. A non-judgmental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion. Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering .service objectives across work specialisms. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing Date: Wednesday 1st May at Midnight Interview Date: Wednesday 8th May Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Sport Manager - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Base pay: £60k-70k Principal level as per our Career Development Framework. Bonus: 10% depending on company performance EMI Share Options: £10,000 We've calculated this compensation in line with our Benchmarking Philosophy . Opportunity for an Associate Director of Research & Insights to join a high-growth technology start-up focused on eliminating fuel poverty and improving living standards in social housing through data insights. Role: Associate Director of Research & Insights Reporting to: Head of Customer Success Location: This is a remote-first role with compulsory attendance of Quarterly Company Offsite days. Our mission: At Switchee, we believe that everyone deserves to live in a decent home and that the environments we inhabit have a massive influence on our ability to enjoy life and prosper. One in five households in the UK live in social housing, a sector with the right values at its core but that has historically struggled to deploy innovations in the home. Many residents still can't afford to heat their homes, and live in cold, mouldy properties they can't be proud of. We believe that radical innovation in internet-connected technology can ensure that every resident, every day, is living in a home that allows them to succeed. That's why our products are built not just on great technology, but on an understanding of what people want from the space they live in. This approach led us to reimagine the most mundane household object: the thermostat, into a product that automatically reduces energy bills, looks great, and offers control to those who want it. We are also revolutionising the way social landlords manage their housing stock with an obsessively tailored SaaS property dashboard and handy alerts on things like when the boiler is going to break. Our goal is to perfect the ultimate connected hub for the social home. It's going to revolutionise the way residents interact with their homes and landlords manage their properties. Your responsibilities: This is a seminal role for Switchee and is a critical part of our growth strategy. As the Research and Insight Associate Director, within the Customer Success department, you will be responsible for bringing the data & insight story to life for our customers, helping cement Switchee's value, and ensuring Switchee remains a 'must-have'. You will provide inspiration to the Customer Success Managers, as the bridge between the analysts and customers, to tell the right stories at senior and strategic level, whilst coordinating with the commercial owner to support the commercial objectives for each assigned customer. Switchee has had great success in working with individual Housing Provider departments to invest in and deploy the Switchee solution. However, we have found that the key to Enterprise scale customer relationships is working with, and challenging, the Executive and Senior leadership teams of housing providers from the outset, with genuine insight that helps them understand the challenges they face in delivery of their strategic outcomes. You will need to possess the gravitas to engage with Academics, C-level and deliver thought leadership as a peer at sector events. You are curious and will understand influences and drivers of the sector (both current and future). You will be research driven with the ability to pick out the insight and trends from Switchee data within the context of the sector influences at large. At Switchee your growth and development will be the focal point for your quarterly performance and progression conversations with your manager. We will encourage you to reflect on our Career Development Framework to enable you to grow in line with your scope of role and responsibilities. Our CDF is divided into levels where a selection of expected behaviours describes your ability to move up on the career ladder for your role. We have had 20% promotions in the last 12 months, and our manager: employee ratio is 1:3. The Role: Work within an assigned set of existing customers to explore their research and insight needs using Switchee data to realise these. Assist and help define the customer Strategic Account Plan with the customer commercial lead. Lead small and mid-sized bespoke research and insights projects. Run large-scale projects with support from SLT. Create impactful stories based on both Switchee and external data delivered in high quality presentations for customers, the wider housing sector and government. Coach and mentor the Data team and Customer Success Managers on research best practices. End-to-end project management - ensure projects meet key milestones, on budget and client is delighted with quality deliverables. Lead in brainstorm and execution, both at the beginning of the project for questionnaire/discussion guide design; and on the back end with analysis, story-boarding, and reporting. In partnership with the commercial lead for the customer; draft, develop and present proposals to customers and wider audiences. Co-ordinate with academics / external studies that relate to the key topics impacting our customers where Switchee can have a positive impact. Skills and Experience: We passionately believe extraordinary people can come from a wide range of places - but we wouldn't be surprised if the person who gets this role has: Experience in the Social Housing Industry (Housing Associations and Local Authorities). B2B research experience. Experience in the housing sector / social research. Excellent analytical and critical thinking skills. Experience with statistical methods such as segmentation, conjoint, key drivers' analysis - Experience with SPSS, R, or similar software. Experience running big complex B2B quant projects. Experience moderating interviews/workshops - Experience with a range of qualitative techniques (IDIs, focus groups) Strong understanding of the context, influencers and drivers of the social housing sector (both current and future), as well as keeping abreast of political, legislative and regulatory changes/challenges. Ability to engage with customers at a C-Suite level. Ability to produce high quality, impactful visualisations in a presentation style and able to adapt this based on the audience. Genuine curiosity for uncovering new insights and trends within Switchee data that can result in demonstrating how Switchee data can solve sector challenges. Who You Are: We are a diverse bunch of people at Switchee. That said, there are some characteristics we always look for: The desire to build something revolutionary. Care about the environment and are interested in energy efficiency. Interested in technology and neat solutions to complex problems. Biassed toward action. You're open, positive, and straightforward. You thrive on challenge and change. Perks: Unlimited holiday policy + Bank Holidays. No need to count those Winter break days anymore. Everyone at Switchee enjoys flexible working hours and is the master of their own routine. We have a remote-first Hybrid Working Model, with offices near London Bridge. We will provide you with all the necessary equipment to work from home in a safe and enjoyable manner. We socialize together with regular outings in London and Birmingham. We host Quarterly offsites as an integral component of our Hybrid Working arrangements. These offsites are mandatory for all team members and serve as a vital opportunity to foster cohesion and collaboration within our diverse workforce. We are hosting regular Virtual Socials and keep finding creative ways of staying connected with each other. We provide an L&D budget and access to our Switchee Library, where you can request new books monthly. We provide access to ThanksBen - a platform with plentiful discounts and free virtual well-being sessions. We offer Spill, a Mental Health app at your fingertips, where you can get in touch with a therapist in record time. P.S Switchee is a Disability Confident Employer and we aim to provide reasonable adjustments for our new hires to ensure they are successful and supported in their roles. We also practice an anti-bias approach to recruitment. Read more about it here . Application Process: 1. Phone Screen - with Keziah (Talent Coordinator) 2. Technical Interview - with Kate (Head of Customer Success) & member of the Data or Commercial team 3. Task & Role play - with Kate and other members of the commercial team 3. Culture Fit interview - with Olya (Head of People) & another SLT member To prepare for the interview stages, review all the available information about Switchee online, and our careers website and most importantly, prepare real-life examples of having dealt with the responsibilities listed in the job description. Our average time to hire is 24 days, this is from the moment we receive your CV to the offer letter sent.
Apr 18, 2024
Full time
Base pay: £60k-70k Principal level as per our Career Development Framework. Bonus: 10% depending on company performance EMI Share Options: £10,000 We've calculated this compensation in line with our Benchmarking Philosophy . Opportunity for an Associate Director of Research & Insights to join a high-growth technology start-up focused on eliminating fuel poverty and improving living standards in social housing through data insights. Role: Associate Director of Research & Insights Reporting to: Head of Customer Success Location: This is a remote-first role with compulsory attendance of Quarterly Company Offsite days. Our mission: At Switchee, we believe that everyone deserves to live in a decent home and that the environments we inhabit have a massive influence on our ability to enjoy life and prosper. One in five households in the UK live in social housing, a sector with the right values at its core but that has historically struggled to deploy innovations in the home. Many residents still can't afford to heat their homes, and live in cold, mouldy properties they can't be proud of. We believe that radical innovation in internet-connected technology can ensure that every resident, every day, is living in a home that allows them to succeed. That's why our products are built not just on great technology, but on an understanding of what people want from the space they live in. This approach led us to reimagine the most mundane household object: the thermostat, into a product that automatically reduces energy bills, looks great, and offers control to those who want it. We are also revolutionising the way social landlords manage their housing stock with an obsessively tailored SaaS property dashboard and handy alerts on things like when the boiler is going to break. Our goal is to perfect the ultimate connected hub for the social home. It's going to revolutionise the way residents interact with their homes and landlords manage their properties. Your responsibilities: This is a seminal role for Switchee and is a critical part of our growth strategy. As the Research and Insight Associate Director, within the Customer Success department, you will be responsible for bringing the data & insight story to life for our customers, helping cement Switchee's value, and ensuring Switchee remains a 'must-have'. You will provide inspiration to the Customer Success Managers, as the bridge between the analysts and customers, to tell the right stories at senior and strategic level, whilst coordinating with the commercial owner to support the commercial objectives for each assigned customer. Switchee has had great success in working with individual Housing Provider departments to invest in and deploy the Switchee solution. However, we have found that the key to Enterprise scale customer relationships is working with, and challenging, the Executive and Senior leadership teams of housing providers from the outset, with genuine insight that helps them understand the challenges they face in delivery of their strategic outcomes. You will need to possess the gravitas to engage with Academics, C-level and deliver thought leadership as a peer at sector events. You are curious and will understand influences and drivers of the sector (both current and future). You will be research driven with the ability to pick out the insight and trends from Switchee data within the context of the sector influences at large. At Switchee your growth and development will be the focal point for your quarterly performance and progression conversations with your manager. We will encourage you to reflect on our Career Development Framework to enable you to grow in line with your scope of role and responsibilities. Our CDF is divided into levels where a selection of expected behaviours describes your ability to move up on the career ladder for your role. We have had 20% promotions in the last 12 months, and our manager: employee ratio is 1:3. The Role: Work within an assigned set of existing customers to explore their research and insight needs using Switchee data to realise these. Assist and help define the customer Strategic Account Plan with the customer commercial lead. Lead small and mid-sized bespoke research and insights projects. Run large-scale projects with support from SLT. Create impactful stories based on both Switchee and external data delivered in high quality presentations for customers, the wider housing sector and government. Coach and mentor the Data team and Customer Success Managers on research best practices. End-to-end project management - ensure projects meet key milestones, on budget and client is delighted with quality deliverables. Lead in brainstorm and execution, both at the beginning of the project for questionnaire/discussion guide design; and on the back end with analysis, story-boarding, and reporting. In partnership with the commercial lead for the customer; draft, develop and present proposals to customers and wider audiences. Co-ordinate with academics / external studies that relate to the key topics impacting our customers where Switchee can have a positive impact. Skills and Experience: We passionately believe extraordinary people can come from a wide range of places - but we wouldn't be surprised if the person who gets this role has: Experience in the Social Housing Industry (Housing Associations and Local Authorities). B2B research experience. Experience in the housing sector / social research. Excellent analytical and critical thinking skills. Experience with statistical methods such as segmentation, conjoint, key drivers' analysis - Experience with SPSS, R, or similar software. Experience running big complex B2B quant projects. Experience moderating interviews/workshops - Experience with a range of qualitative techniques (IDIs, focus groups) Strong understanding of the context, influencers and drivers of the social housing sector (both current and future), as well as keeping abreast of political, legislative and regulatory changes/challenges. Ability to engage with customers at a C-Suite level. Ability to produce high quality, impactful visualisations in a presentation style and able to adapt this based on the audience. Genuine curiosity for uncovering new insights and trends within Switchee data that can result in demonstrating how Switchee data can solve sector challenges. Who You Are: We are a diverse bunch of people at Switchee. That said, there are some characteristics we always look for: The desire to build something revolutionary. Care about the environment and are interested in energy efficiency. Interested in technology and neat solutions to complex problems. Biassed toward action. You're open, positive, and straightforward. You thrive on challenge and change. Perks: Unlimited holiday policy + Bank Holidays. No need to count those Winter break days anymore. Everyone at Switchee enjoys flexible working hours and is the master of their own routine. We have a remote-first Hybrid Working Model, with offices near London Bridge. We will provide you with all the necessary equipment to work from home in a safe and enjoyable manner. We socialize together with regular outings in London and Birmingham. We host Quarterly offsites as an integral component of our Hybrid Working arrangements. These offsites are mandatory for all team members and serve as a vital opportunity to foster cohesion and collaboration within our diverse workforce. We are hosting regular Virtual Socials and keep finding creative ways of staying connected with each other. We provide an L&D budget and access to our Switchee Library, where you can request new books monthly. We provide access to ThanksBen - a platform with plentiful discounts and free virtual well-being sessions. We offer Spill, a Mental Health app at your fingertips, where you can get in touch with a therapist in record time. P.S Switchee is a Disability Confident Employer and we aim to provide reasonable adjustments for our new hires to ensure they are successful and supported in their roles. We also practice an anti-bias approach to recruitment. Read more about it here . Application Process: 1. Phone Screen - with Keziah (Talent Coordinator) 2. Technical Interview - with Kate (Head of Customer Success) & member of the Data or Commercial team 3. Task & Role play - with Kate and other members of the commercial team 3. Culture Fit interview - with Olya (Head of People) & another SLT member To prepare for the interview stages, review all the available information about Switchee online, and our careers website and most importantly, prepare real-life examples of having dealt with the responsibilities listed in the job description. Our average time to hire is 24 days, this is from the moment we receive your CV to the offer letter sent.
Variety is the spice of life! If you don't like to tie down roots in once place, and thrive working among different teams and locations, our RVN float role is just for you. Before we delve into the nitty gritty, here is what we offer you: Our float RVN salary band is £32,000 to £35,000 (FTE) depending on experience, and allowing room for growth within the role. As a Goddard RVN, youll benefit from: - 6.6 weeks annual leave including bank holidays (pro rata for part time) - Generous relocation assistance (where applicable) - CPD budget every year - 2 days paid CPD leave every year (pro rata) - Flexible working options - Colleague introduction reward - 24-hour Employee Assistance Programme - Medical cashback plan. Refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more - Professional membership fees covered - Shopping discounts - Generous colleague discounts - Petplan 20% colleague discount About the role We cover all areas of London; Central, South, East, North, West and parts of Essex. We dont expect people to cover huge areas, and you will work closely with our locum coordinator teams to work out which clinics are accessible to you. Although a float position, you will be fully supported by our experienced regional managers. The role allows you to experience different environments from RCVS accredited hospitals with an array of specialists to multi vet and small sole charge clinics. Being a float role, you will work closely with your locum coordinator having shifts assigned that best support the clinics with their rota gaps. This role involves Saturday and Sunday shifts through-out the year that are not on a set rotation, so you can manage your weekend shifts around your personal life, while again meeting the needs of the clinics. Sundays and bank holidays would be worked at your nearest 24-hour hospital. So why join the team instead of locuming? We can provide job security, a regular fixed monthly income which can be supplemented if you would like to do extra shifts; fantastic hospital experience and you can plan your weekends well in advance. No filling in tax returns and you dont have to worry about IR35 or having to set up a limited or an umbrella company. In all of our 46 branches and 3 hospitals we have the most incredible team members that are welcoming, dedicated, knowledgeable and always go the extra mile for their colleagues, patients and clients. About us In 2022 we celebrated our 70th anniversary and have 46 branches, 3 hospitals and our own nurse training college. We value all of our colleagues and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers views, as well as monthly Town Hall meetings with our board of directors, communicating real time updates, taking polls with live Q&As to ensure we're making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all our new starters. If you can see yourself in thisrole press apply now, and within 60 seconds your application will be with ourrecruitment manager Rose. Alternatively, please feel free to email her directlyat for any other queries or to simply arrange acall and have a chat about other opportunities!
Apr 17, 2024
Full time
Variety is the spice of life! If you don't like to tie down roots in once place, and thrive working among different teams and locations, our RVN float role is just for you. Before we delve into the nitty gritty, here is what we offer you: Our float RVN salary band is £32,000 to £35,000 (FTE) depending on experience, and allowing room for growth within the role. As a Goddard RVN, youll benefit from: - 6.6 weeks annual leave including bank holidays (pro rata for part time) - Generous relocation assistance (where applicable) - CPD budget every year - 2 days paid CPD leave every year (pro rata) - Flexible working options - Colleague introduction reward - 24-hour Employee Assistance Programme - Medical cashback plan. Refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more - Professional membership fees covered - Shopping discounts - Generous colleague discounts - Petplan 20% colleague discount About the role We cover all areas of London; Central, South, East, North, West and parts of Essex. We dont expect people to cover huge areas, and you will work closely with our locum coordinator teams to work out which clinics are accessible to you. Although a float position, you will be fully supported by our experienced regional managers. The role allows you to experience different environments from RCVS accredited hospitals with an array of specialists to multi vet and small sole charge clinics. Being a float role, you will work closely with your locum coordinator having shifts assigned that best support the clinics with their rota gaps. This role involves Saturday and Sunday shifts through-out the year that are not on a set rotation, so you can manage your weekend shifts around your personal life, while again meeting the needs of the clinics. Sundays and bank holidays would be worked at your nearest 24-hour hospital. So why join the team instead of locuming? We can provide job security, a regular fixed monthly income which can be supplemented if you would like to do extra shifts; fantastic hospital experience and you can plan your weekends well in advance. No filling in tax returns and you dont have to worry about IR35 or having to set up a limited or an umbrella company. In all of our 46 branches and 3 hospitals we have the most incredible team members that are welcoming, dedicated, knowledgeable and always go the extra mile for their colleagues, patients and clients. About us In 2022 we celebrated our 70th anniversary and have 46 branches, 3 hospitals and our own nurse training college. We value all of our colleagues and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers views, as well as monthly Town Hall meetings with our board of directors, communicating real time updates, taking polls with live Q&As to ensure we're making the right, collaborative decisions for our people. All our senior managers are mental health first aid trained and we offer Wellness plans for all our new starters. If you can see yourself in thisrole press apply now, and within 60 seconds your application will be with ourrecruitment manager Rose. Alternatively, please feel free to email her directlyat for any other queries or to simply arrange acall and have a chat about other opportunities!
Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre. The company are committed to providing a welcoming, flexible and supportive workplace. Whether you are just starting out in your career, are returning to work after a break or are a working parent - they want to hear from you! My client has provided conveyancing services to over 1 million customers since they opened our doors over 20 years ago. On average, they help arrange one in every four remortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with our customers. Working with a team of welcoming and hard-working individuals, they have a positive company culture and outstanding training that will help you grow and develop with them. They are family friendly and have a strong focus on making sure a healthy work/life balance is possible for everyone, with hybrid working patterns and flexible working opportunities on offer. They also have an excellent, transparent progression pathway for those who want to progress their career with them. They have a large IT team, Finance and HR functions, and Management Teams; all accessible to internal candidates who might fancy a change. Working in newly refurbished, modern offices close to local transport links, this is a permanent role with the option to work full time, part time or reduced hours. As well as working within immaculate offices, some other benefits include: Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies) Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run! Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years' service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies) An extra day off to take on your birthday! Smart casual dress code (all week, not just Fridays!) Significant career progression opportunities with a large in-house training function Highly innovative company with a strong focus on technology An active charity and social events calendar They are currently recruiting for a Customer Service Administrator to join them, this is the perfect opportunity for someone with office-based experience looking for a new challenge OR someone starting their career! Some of the responsibilities include: Speaking with clients, borrowers and other external parties over the phone Working towards monthly completion targets whilst providing an outstanding service Identifying and taking ownership of any problems that arise whilst communicating these with your team leader Managing inbound and outbound correspondence including telephone calls, faxes and emails whilst working towards agreed service standards Updating internal systems accurately and efficiently Inputting information onto the internal systems Experience needed: Outstanding communication and customer service skills The ability to work towards tight deadlines and targets whilst working under pressure The ability to work well within a high-pressured environment Excellent attention to detail, organisation and accuracy skills The ability to work well as a team as well as using your own initiative Previous administrative, customer service and conveyancing experience is desirable but not essential Our client welcomes applicants from a variety of employment/academic backgrounds and who may be at very different stages of their careers. Those who may have taken a break from work to raise children or travel the world, those who have or have not worked in the legal sector, those who have worked in fast paced customer service environments such as baristas, bar staff, retail and those who have never thought that a legal career would be open to them. They value life skills enormously; life experience gives you the ability to understand our customer's needs. You don't need a legal background to work with them, they can provide you with the technical guidance, you just need to bring any customer service and administration skills. As a valued team member, being able to work using your own initiative will assist you in organising and structuring your day, however with a comprehensive training programme and support from your peers, trainers, mentors and managers, you will have everything you need. You'll join the team, working to achieve monthly targets by actioning incoming correspondence, responding to incoming messages and requesting information from mortgage lenders. This is where your experience in working with deadlines, data input and attention to detail will come in handy. Excellent communication skills and a strong desire to do a good job is a must. Their key to sustained long term success is in the diversity of the people they hire and they are committed to ensuring employees are respected, supported and rewarded for their hard work. Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
Apr 17, 2024
Full time
Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre. The company are committed to providing a welcoming, flexible and supportive workplace. Whether you are just starting out in your career, are returning to work after a break or are a working parent - they want to hear from you! My client has provided conveyancing services to over 1 million customers since they opened our doors over 20 years ago. On average, they help arrange one in every four remortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with our customers. Working with a team of welcoming and hard-working individuals, they have a positive company culture and outstanding training that will help you grow and develop with them. They are family friendly and have a strong focus on making sure a healthy work/life balance is possible for everyone, with hybrid working patterns and flexible working opportunities on offer. They also have an excellent, transparent progression pathway for those who want to progress their career with them. They have a large IT team, Finance and HR functions, and Management Teams; all accessible to internal candidates who might fancy a change. Working in newly refurbished, modern offices close to local transport links, this is a permanent role with the option to work full time, part time or reduced hours. As well as working within immaculate offices, some other benefits include: Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies) Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run! Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years' service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies) An extra day off to take on your birthday! Smart casual dress code (all week, not just Fridays!) Significant career progression opportunities with a large in-house training function Highly innovative company with a strong focus on technology An active charity and social events calendar They are currently recruiting for a Customer Service Administrator to join them, this is the perfect opportunity for someone with office-based experience looking for a new challenge OR someone starting their career! Some of the responsibilities include: Speaking with clients, borrowers and other external parties over the phone Working towards monthly completion targets whilst providing an outstanding service Identifying and taking ownership of any problems that arise whilst communicating these with your team leader Managing inbound and outbound correspondence including telephone calls, faxes and emails whilst working towards agreed service standards Updating internal systems accurately and efficiently Inputting information onto the internal systems Experience needed: Outstanding communication and customer service skills The ability to work towards tight deadlines and targets whilst working under pressure The ability to work well within a high-pressured environment Excellent attention to detail, organisation and accuracy skills The ability to work well as a team as well as using your own initiative Previous administrative, customer service and conveyancing experience is desirable but not essential Our client welcomes applicants from a variety of employment/academic backgrounds and who may be at very different stages of their careers. Those who may have taken a break from work to raise children or travel the world, those who have or have not worked in the legal sector, those who have worked in fast paced customer service environments such as baristas, bar staff, retail and those who have never thought that a legal career would be open to them. They value life skills enormously; life experience gives you the ability to understand our customer's needs. You don't need a legal background to work with them, they can provide you with the technical guidance, you just need to bring any customer service and administration skills. As a valued team member, being able to work using your own initiative will assist you in organising and structuring your day, however with a comprehensive training programme and support from your peers, trainers, mentors and managers, you will have everything you need. You'll join the team, working to achieve monthly targets by actioning incoming correspondence, responding to incoming messages and requesting information from mortgage lenders. This is where your experience in working with deadlines, data input and attention to detail will come in handy. Excellent communication skills and a strong desire to do a good job is a must. Their key to sustained long term success is in the diversity of the people they hire and they are committed to ensuring employees are respected, supported and rewarded for their hard work. Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
SUMMARY Salary The Salary for the Information Worker is £30,152 Hours Full Time, Permanent Location Mosaic Clubhouse, Brixton. Flexible working can be arranged. Reporting to Employment, Information & Training Coordinator ABOUT THIS ROLE Mosaic Clubhouse is an integrated resource centre, providing personalised community support for people with mental health challenges in Lambeth. Our aim is to create a supportive environment, designed to identify and fulfil individuals' potential while building routes into the wider community. Members' work, energy and ideas are needed to make the Clubhouse function. The Information Service is primarily intended as an information, advice, guidance and referral service which serves both the general public and the Clubhouse community. It sits within the Employment, Education & Information Unit and, like all the other operations of Mosaic Clubhouses, utilizes the skills and resources of members in its delivery. The successful applicant will be responsible for: Day-to-day delivery of the Information Service. Engage members in the delivery of the Info Hub. Liaise with the network of organisations that partner and support the Information Service in the delivery of its outcomes. Record Information Service activity on our database, Salesforce. Record and process new referrals to the daytime service. Liaise with the network of organisations that make referrals into the daytime service. Make presentations about the Information Service. Create and collate materials and resources that make information and support accessible while encouraging people to navigate it independently. ABOUT MOSAIC CLUBHOUSE Mosaic Clubhouse supports people in the London Borough of Lambeth who are living with severe and often enduring mental health issues, enabling them to regain confidence and skills necessary to lead productive and satisfying lives. We offer a wide range of opportunities, access to education and employment, crisis support and information and signposting to other local organisations. Mosaic's approach is built on the internationally recognised Clubhouse model of rehabilitation whereby staff and attendees work together to run the Clubhouse. This is a uniquely effective model of co-production, combining voluntary participation, peer support and the skill of our staff team to engage members. It allows individuals to identify their skills and talents and achieve their aspirations and embeds mutual respect between service users and support staff. We currently have 400 active members. We create a nurturing environment where our members can find purpose and grow together while making use of their skills to foster a sense of purpose and progress. Together, we work towards building a brighter future for those on their journey to mental wellbeing. Our mission is to support the recovery of those facing mental health challenges by providing them with opportunities to work, learn, and contribute their talents within a community of mutual support. Although Mosaic is part of an international network of Clubhouses, we are the only accredited Clubhouse currently operating in the UK. We are looking for outstanding people from a diverse range of backgrounds to join our organisation and contribute to our work to create lasting change for those in Lambeth living with and recovering from mental health challenges. Read on to learn more about what we are looking for in this role. MOSAIC NUMBERS In the last financial year Mosaic Clubhouse has welcomed more than 500 members and the Information Service received almost 1000 visits and processed almost 400 referrals for membership. We have 19 dedicated staff and for the 2022/2023 financial year we had a turnover of £1.27m. 70% of our funding comes from the local alliance statutory grant and the rest is from fundraised sources. JOB DESCRIPTION Information Service: Support Information Service users in gaining access to appropriate community and mental health services, housing and welfare benefits, and advocacy as necessary. Liaise with other services appropriate to the Information Hub, attending relevant meetings, as necessary. Maintain an up-to-date awareness of mental health and other support services and systems within Lambeth. Clubhouse Participation: Comply with Mosaic Clubhouse's policies and procedures in line with Clubhouse International standards, in accordance with all instructions, information and training supplied. Work alongside members, respecting and promoting the ethos and philosophy of Mosaic Clubhouse. Help members and staff to create a welcoming atmosphere for visitors and members. Promote positive understanding and awareness of mental health issues amongst others and promote Mosaic Clubhouse and its model of recovery, within the wider community. Attend, participate, and chair meetings within Mosaic Clubhouse, encouraging and facilitating the participation of members in governance and decision making. Attend and participate in the social and leisure activities at Mosaic Clubhouse, in the spirit of the Clubhouse philosophy. This will include some evening, weekend and public holiday work, on a rota basis. Participate in routine cleaning and maintenance tasks as required. Unit support: Contribute to the planning and implementation of all activities and programmes hosted by the EEI Unit under the guidance of the EEI Coordinator and the Programme Manager. Motivate and engage members in the work of the Info Hub, identifying and delegating tasks, providing supervision and support needed by the members. Collect and submit data reports in a timely manner as agreed with the senior coordinator of the Unit. Ensure that agreed systems are adhered to in the operations of the Information Service, including data protection. Other duties, as may from time to time be agreed with the Chief Executive, and Programme Manager or Employment, Information & Training Coordinator. Information governance and confidentiality All staff will be given training in information governance and its importance and will be expected to undertake and successfully complete an online assessment to demonstrate their competence in this area. PERSON SPECIFICATION Essential Criteria Educated with good passes at A level standard or equivalent. Good IT skills. Prior experience of working within an information, advice and guidance role. Strong verbal and written communication skills. The ability to build a convincing argument. Research skills. Resourcefulness. Preferred Criteria: Training in information, advice and guidance. Prior experience of working within a Clubhouse context or similar participatory programme. Knowledge of Lambeth-based support systems. Prior experience of working with databases. Ability to motivate people to participate, organising and breaking down tasks to support this. Understanding of the impact of social disadvantage. Commitment to a recovery-focused approach, in which the people who seek support are empowered to support themselves more independently. Requirements of the role: Right to work in the UK The post is subject to a police check of previous criminal convictions with the Disclosure and Barring Service. We believe that diversity makes for a stronger team and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from Black, Asian, and minority ethnic backgrounds for this role. HOW TO APPLY The closing date for this position is Friday 10th May and interviews will be held during week commencing 20th May. If this sounds like the role and organisation for you, please send your CV and a cover letter addressing the Job Description and Person Specification to Lee Elliott, via the apply button. When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements, and skills addressing the criteria set out above. We recognise that your experience may be from unpaid roles as well as paid employment - please include any voluntary work if it helps show why you are the right candidate for the role. If you want to have a chat about the role please contact: Lee Elliott, Employment, Information & Training Coordinator
Apr 17, 2024
Full time
SUMMARY Salary The Salary for the Information Worker is £30,152 Hours Full Time, Permanent Location Mosaic Clubhouse, Brixton. Flexible working can be arranged. Reporting to Employment, Information & Training Coordinator ABOUT THIS ROLE Mosaic Clubhouse is an integrated resource centre, providing personalised community support for people with mental health challenges in Lambeth. Our aim is to create a supportive environment, designed to identify and fulfil individuals' potential while building routes into the wider community. Members' work, energy and ideas are needed to make the Clubhouse function. The Information Service is primarily intended as an information, advice, guidance and referral service which serves both the general public and the Clubhouse community. It sits within the Employment, Education & Information Unit and, like all the other operations of Mosaic Clubhouses, utilizes the skills and resources of members in its delivery. The successful applicant will be responsible for: Day-to-day delivery of the Information Service. Engage members in the delivery of the Info Hub. Liaise with the network of organisations that partner and support the Information Service in the delivery of its outcomes. Record Information Service activity on our database, Salesforce. Record and process new referrals to the daytime service. Liaise with the network of organisations that make referrals into the daytime service. Make presentations about the Information Service. Create and collate materials and resources that make information and support accessible while encouraging people to navigate it independently. ABOUT MOSAIC CLUBHOUSE Mosaic Clubhouse supports people in the London Borough of Lambeth who are living with severe and often enduring mental health issues, enabling them to regain confidence and skills necessary to lead productive and satisfying lives. We offer a wide range of opportunities, access to education and employment, crisis support and information and signposting to other local organisations. Mosaic's approach is built on the internationally recognised Clubhouse model of rehabilitation whereby staff and attendees work together to run the Clubhouse. This is a uniquely effective model of co-production, combining voluntary participation, peer support and the skill of our staff team to engage members. It allows individuals to identify their skills and talents and achieve their aspirations and embeds mutual respect between service users and support staff. We currently have 400 active members. We create a nurturing environment where our members can find purpose and grow together while making use of their skills to foster a sense of purpose and progress. Together, we work towards building a brighter future for those on their journey to mental wellbeing. Our mission is to support the recovery of those facing mental health challenges by providing them with opportunities to work, learn, and contribute their talents within a community of mutual support. Although Mosaic is part of an international network of Clubhouses, we are the only accredited Clubhouse currently operating in the UK. We are looking for outstanding people from a diverse range of backgrounds to join our organisation and contribute to our work to create lasting change for those in Lambeth living with and recovering from mental health challenges. Read on to learn more about what we are looking for in this role. MOSAIC NUMBERS In the last financial year Mosaic Clubhouse has welcomed more than 500 members and the Information Service received almost 1000 visits and processed almost 400 referrals for membership. We have 19 dedicated staff and for the 2022/2023 financial year we had a turnover of £1.27m. 70% of our funding comes from the local alliance statutory grant and the rest is from fundraised sources. JOB DESCRIPTION Information Service: Support Information Service users in gaining access to appropriate community and mental health services, housing and welfare benefits, and advocacy as necessary. Liaise with other services appropriate to the Information Hub, attending relevant meetings, as necessary. Maintain an up-to-date awareness of mental health and other support services and systems within Lambeth. Clubhouse Participation: Comply with Mosaic Clubhouse's policies and procedures in line with Clubhouse International standards, in accordance with all instructions, information and training supplied. Work alongside members, respecting and promoting the ethos and philosophy of Mosaic Clubhouse. Help members and staff to create a welcoming atmosphere for visitors and members. Promote positive understanding and awareness of mental health issues amongst others and promote Mosaic Clubhouse and its model of recovery, within the wider community. Attend, participate, and chair meetings within Mosaic Clubhouse, encouraging and facilitating the participation of members in governance and decision making. Attend and participate in the social and leisure activities at Mosaic Clubhouse, in the spirit of the Clubhouse philosophy. This will include some evening, weekend and public holiday work, on a rota basis. Participate in routine cleaning and maintenance tasks as required. Unit support: Contribute to the planning and implementation of all activities and programmes hosted by the EEI Unit under the guidance of the EEI Coordinator and the Programme Manager. Motivate and engage members in the work of the Info Hub, identifying and delegating tasks, providing supervision and support needed by the members. Collect and submit data reports in a timely manner as agreed with the senior coordinator of the Unit. Ensure that agreed systems are adhered to in the operations of the Information Service, including data protection. Other duties, as may from time to time be agreed with the Chief Executive, and Programme Manager or Employment, Information & Training Coordinator. Information governance and confidentiality All staff will be given training in information governance and its importance and will be expected to undertake and successfully complete an online assessment to demonstrate their competence in this area. PERSON SPECIFICATION Essential Criteria Educated with good passes at A level standard or equivalent. Good IT skills. Prior experience of working within an information, advice and guidance role. Strong verbal and written communication skills. The ability to build a convincing argument. Research skills. Resourcefulness. Preferred Criteria: Training in information, advice and guidance. Prior experience of working within a Clubhouse context or similar participatory programme. Knowledge of Lambeth-based support systems. Prior experience of working with databases. Ability to motivate people to participate, organising and breaking down tasks to support this. Understanding of the impact of social disadvantage. Commitment to a recovery-focused approach, in which the people who seek support are empowered to support themselves more independently. Requirements of the role: Right to work in the UK The post is subject to a police check of previous criminal convictions with the Disclosure and Barring Service. We believe that diversity makes for a stronger team and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from Black, Asian, and minority ethnic backgrounds for this role. HOW TO APPLY The closing date for this position is Friday 10th May and interviews will be held during week commencing 20th May. If this sounds like the role and organisation for you, please send your CV and a cover letter addressing the Job Description and Person Specification to Lee Elliott, via the apply button. When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements, and skills addressing the criteria set out above. We recognise that your experience may be from unpaid roles as well as paid employment - please include any voluntary work if it helps show why you are the right candidate for the role. If you want to have a chat about the role please contact: Lee Elliott, Employment, Information & Training Coordinator
Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre. The company are committed to providing a welcoming, flexible and supportive workplace. Whether you are just starting out in your career, are returning to work after a break or are a working parent - they want to hear from you! My client has provided conveyancing services to over 1 million customers since they opened our doors over 20 years ago. On average, they help arrange one in every four remortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with our customers. Working with a team of welcoming and hard-working individuals, they have a positive company culture and outstanding training that will help you grow and develop with them. They are family friendly and have a strong focus on making sure a healthy work/life balance is possible for everyone, with hybrid working patterns and flexible working opportunities on offer. They also have an excellent, transparent progression pathway for those who want to progress their career with them. They have a large IT team, Finance and HR functions, and Management Teams; all accessible to internal candidates who might fancy a change. Working in newly refurbished, modern offices close to local transport links, this is a permanent role with the option to work full time, part time or reduced hours. As well as working within immaculate offices, some other benefits include: Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies) Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run! Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years' service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies) An extra day off to take on your birthday! Smart casual dress code (all week, not just Fridays!) Significant career progression opportunities with a large in-house training function Highly innovative company with a strong focus on technology An active charity and social events calendar They are currently recruiting for a Customer Service Administrator to join them, this is the perfect opportunity for someone with office-based experience looking for a new challenge OR someone starting their career! Some of the responsibilities include: Speaking with clients, borrowers and other external parties over the phone Working towards monthly completion targets whilst providing an outstanding service Identifying and taking ownership of any problems that arise whilst communicating these with your team leader Managing inbound and outbound correspondence including telephone calls, faxes and emails whilst working towards agreed service standards Updating internal systems accurately and efficiently Inputting information onto the internal systems Managing high volumes of inbound and outbound calls Experience needed: Outstanding communication and customer service skills The ability to work towards tight deadlines and targets whilst working under pressure The ability to work well within a high-pressured environment Excellent attention to detail, organisation and accuracy skills The ability to work well as a team as well as using your own initiative Previous administrative, customer service and conveyancing experience is desirable but not essential Our client welcomes applicants from a variety of employment/academic backgrounds and who may be at very different stages of their careers. Those who may have taken a break from work to raise children or travel the world, those who have or have not worked in the legal sector, those who have worked in fast paced customer service environments such as baristas, bar staff, retail and those who have never thought that a legal career would be open to them. They value life skills enormously; life experience gives you the ability to understand our customer's needs. You don't need a legal background to work with them, they can provide you with the technical guidance, you just need to bring any customer service and administration skills. As a valued team member, being able to work using your own initiative will assist you in organising and structuring your day, however with a comprehensive training programme and support from your peers, trainers, mentors and managers, you will have everything you need. You'll join the team, working to achieve monthly targets by actioning incoming correspondence, responding to incoming messages and requesting information from mortgage lenders. This is where your experience in working with deadlines, data input and attention to detail will come in handy. Excellent communication skills and a strong desire to do a good job is a must. Their key to sustained long term success is in the diversity of the people they hire and they are committed to ensuring employees are respected, supported and rewarded for their hard work. Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
Apr 16, 2024
Full time
Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre. The company are committed to providing a welcoming, flexible and supportive workplace. Whether you are just starting out in your career, are returning to work after a break or are a working parent - they want to hear from you! My client has provided conveyancing services to over 1 million customers since they opened our doors over 20 years ago. On average, they help arrange one in every four remortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with our customers. Working with a team of welcoming and hard-working individuals, they have a positive company culture and outstanding training that will help you grow and develop with them. They are family friendly and have a strong focus on making sure a healthy work/life balance is possible for everyone, with hybrid working patterns and flexible working opportunities on offer. They also have an excellent, transparent progression pathway for those who want to progress their career with them. They have a large IT team, Finance and HR functions, and Management Teams; all accessible to internal candidates who might fancy a change. Working in newly refurbished, modern offices close to local transport links, this is a permanent role with the option to work full time, part time or reduced hours. As well as working within immaculate offices, some other benefits include: Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies) Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run! Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years' service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies) An extra day off to take on your birthday! Smart casual dress code (all week, not just Fridays!) Significant career progression opportunities with a large in-house training function Highly innovative company with a strong focus on technology An active charity and social events calendar They are currently recruiting for a Customer Service Administrator to join them, this is the perfect opportunity for someone with office-based experience looking for a new challenge OR someone starting their career! Some of the responsibilities include: Speaking with clients, borrowers and other external parties over the phone Working towards monthly completion targets whilst providing an outstanding service Identifying and taking ownership of any problems that arise whilst communicating these with your team leader Managing inbound and outbound correspondence including telephone calls, faxes and emails whilst working towards agreed service standards Updating internal systems accurately and efficiently Inputting information onto the internal systems Managing high volumes of inbound and outbound calls Experience needed: Outstanding communication and customer service skills The ability to work towards tight deadlines and targets whilst working under pressure The ability to work well within a high-pressured environment Excellent attention to detail, organisation and accuracy skills The ability to work well as a team as well as using your own initiative Previous administrative, customer service and conveyancing experience is desirable but not essential Our client welcomes applicants from a variety of employment/academic backgrounds and who may be at very different stages of their careers. Those who may have taken a break from work to raise children or travel the world, those who have or have not worked in the legal sector, those who have worked in fast paced customer service environments such as baristas, bar staff, retail and those who have never thought that a legal career would be open to them. They value life skills enormously; life experience gives you the ability to understand our customer's needs. You don't need a legal background to work with them, they can provide you with the technical guidance, you just need to bring any customer service and administration skills. As a valued team member, being able to work using your own initiative will assist you in organising and structuring your day, however with a comprehensive training programme and support from your peers, trainers, mentors and managers, you will have everything you need. You'll join the team, working to achieve monthly targets by actioning incoming correspondence, responding to incoming messages and requesting information from mortgage lenders. This is where your experience in working with deadlines, data input and attention to detail will come in handy. Excellent communication skills and a strong desire to do a good job is a must. Their key to sustained long term success is in the diversity of the people they hire and they are committed to ensuring employees are respected, supported and rewarded for their hard work. Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
About The Role: AO - The Ultimate Destination for Your Career! Our Installations Coordinator team collaborates to ensure our fleet of engineers are always prepared for action, working diligently behind the scenes but far from unnoticed, their efforts are crucial in making exceptional things happen every day. Hours: 37.5 Shift Pattern: Monday - Friday Start/Finish time: 9am - 5pm At AO, we believe that our employees are our greatest asset, that's why we offer a range of benefits and opportunities to help you achieve your career! Some of our top perks: Health cover that enables you to receive medical attention and improve your well-being. Access a GP or counsellor whenever you need, and easily reimburse expenses for treatments like physiotherapy, checkups, and dental work with just a click. Enjoy exclusive staff discounts and unlock savings on a wide range of discount perks. Embrace the chance to reap exceptional rewards with our specially crafted long-term bonus plan, exclusively designed for you, our valued AOer. Here's What You Can Be Expect To Be Doing: • Updating rotas and processing time sheets • Ordering and providing uniform. • Ordering of equipment where applicable • Work with various databased and systems. • Communicate with the wider installations team. • Supporting the administration team and keep on top of daily tasks. • Co-ordinate any engagement activities and events for the installation team A Few Things About You: • Strong understanding of all Microsoft Packaging. • A background in general administration duties. • Excellent time management. • Effective communicator both written and verbal. • Able to build and maintain relationships with colleagues, peers and external third parties. A Bit About Us: We may have started small, but we've always had very big ideas. We launched in 2000 and we just haven't stopped; a years' worth of achievements always seems more like three at AO. Our customers and now our biggest advocates, and we've made millions of them happy. We've even launched in new territories throughout Europe. Sometimes we have to pinch ourselves. But, we're determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it. Our Benefits 33 days holiday At least 5% contribution pension scheme Attendance Bonus Enhanced Maternity, Paternity and Adoption Packages Make a difference day (x2 fully paid charity days a year) Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder. To see all our benefits and perks, visit our AO Benefits page.
Apr 16, 2024
Full time
About The Role: AO - The Ultimate Destination for Your Career! Our Installations Coordinator team collaborates to ensure our fleet of engineers are always prepared for action, working diligently behind the scenes but far from unnoticed, their efforts are crucial in making exceptional things happen every day. Hours: 37.5 Shift Pattern: Monday - Friday Start/Finish time: 9am - 5pm At AO, we believe that our employees are our greatest asset, that's why we offer a range of benefits and opportunities to help you achieve your career! Some of our top perks: Health cover that enables you to receive medical attention and improve your well-being. Access a GP or counsellor whenever you need, and easily reimburse expenses for treatments like physiotherapy, checkups, and dental work with just a click. Enjoy exclusive staff discounts and unlock savings on a wide range of discount perks. Embrace the chance to reap exceptional rewards with our specially crafted long-term bonus plan, exclusively designed for you, our valued AOer. Here's What You Can Be Expect To Be Doing: • Updating rotas and processing time sheets • Ordering and providing uniform. • Ordering of equipment where applicable • Work with various databased and systems. • Communicate with the wider installations team. • Supporting the administration team and keep on top of daily tasks. • Co-ordinate any engagement activities and events for the installation team A Few Things About You: • Strong understanding of all Microsoft Packaging. • A background in general administration duties. • Excellent time management. • Effective communicator both written and verbal. • Able to build and maintain relationships with colleagues, peers and external third parties. A Bit About Us: We may have started small, but we've always had very big ideas. We launched in 2000 and we just haven't stopped; a years' worth of achievements always seems more like three at AO. Our customers and now our biggest advocates, and we've made millions of them happy. We've even launched in new territories throughout Europe. Sometimes we have to pinch ourselves. But, we're determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it. Our Benefits 33 days holiday At least 5% contribution pension scheme Attendance Bonus Enhanced Maternity, Paternity and Adoption Packages Make a difference day (x2 fully paid charity days a year) Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder. To see all our benefits and perks, visit our AO Benefits page.
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose Reporting to the Tendering Manager, Commercial Coordinators are responsible for the development of high quality, customer focused technical and commercial proposals which align with the company strategy. Commercial Coordinators will act as key liaison between internal and external stakeholders to produce robust, accurate and detailed tender submissions considering technical definition, schedule, cost, and risk - as well as operational resources, manufacturing capacity and project loading. Governance will be provided from Tendering Manger, Proposals Engineering Manager, and Rosyth Senior Management Team, as required. Key Behaviors Promote and maintain a culture of openness, honesty, commitment, and continuous improvement. Actively support the company's policies, demonstrating compliance against Health, Safety, Environmental, Quality, Anti-Bribery and Corruption and Information security in all endeavors. Support Oceaneering's mission, vision, and values with a particular focus on 'do things right', 'solving complex problems' and 'outperforming expectations'. Key Requirements • Support the delivery of the Company Commercial Strategy; bidding for projects in line with current and best practice in SDS-R operational teams. • Demonstrate customer focus; concentrating on value-add activities. Deliver against early and continual engagement with our customers, suppliers and markets to understand systemic needs and value and address these in all actions / submissions. • Support the Business Development and Sales teams to qualify all opportunities, enabling accurate prioritisation and positioning within the team and business workload / resource planning. Engage with Intermediate and End User customers as required, to support the accurate definition of requirements and development of 'Bid-win' theme. • Develop high quality, technically compliant, price and schedule competitive submissions for core projects. Pro-actively liaise with procurement validating supplier costs and lead times. Liaise with engineering and manufacturing to capture updates to the design and/or process according to new regulations / standards / classification / design improvement. Engage with Project teams, reviewing project cost performance of project basis and any specific contractual VOs / credits to be applied to new contracts. Engage with Finance updating actual spend, building customer / supplier payments and over / under budgets back into Estimate Templates / calc sheets. Ensure labour and over-head recovery rates are correct and bonding requirements are aligned with contract. • Manage Risks and Opportunities throughout opportunity development ensuring accurate communication of mitigation and realisation strategies into operational teams. Build / Maintain and Update Risk & opportunity Register throughout each opportunity development. Review and agree mitigation and realisation strategies with peers through Risk Review. Ensure adequate and justifiable contingency for risk is captured within all Estimates. Provide Risk / Opportunity Update at Sales - Operations Handover. • Hold responsibility Quality Management System, - and all supporting Tendering Team process documentation. Ensure process map and team suite of 'How-To's reflect current working practice. Support any Quality Management audits through demonstration of adherence to process and application of continuous improvement regimes. Participate in a programme of internal auditing recognising areas of non-compliance and opportunities for improvement - updating process / procedures as required. • Promote commercial compliance. Ensure adherence to the Approval Opportunity Matrix. Enter and update status of opportunities using the MS Dynamics based Commercial Link. Engage early in due diligence procedures for new suppliers / clients / territories. Validate agreed Customer Terms and Conditions against the business requirements - specifically considering risk and exposure. Be familiar with requirements of Oceaneering's Contract Guidelines and being able to provide GAP analysis for new contracts under review - updating Contracts Summary as required. • Promote execution efficiency by supporting all operational teams through the Sales - Operations handovers. Instruct Contract Review Checklist (Contracts) and complete contract review immediately after receipt of contract. Deliver coherent project handovers within five (5) working days of contract award. Support operational teams during project kick-off meetings and as required during the project lifecycle. Lead Lessons learned - demonstrating revision / update / improvement of process or supporting tools / MTO. Review / update and automate process and tools. • Seek, assess and address feedback from stakeholders to monitor role / personal performance and overall success of Tendering team refresh and extend processes and working practices accordingly. General Requirements • Deliver Tenders in line with approved process and procedures. • Demonstrate effective tender leadership, prioritisation, and time management; communicate and coordinate effort in support of tender workload. • Provide 'management level' sponsorship of the business commercial / tender solutions; leading and / or participating in customer meetings; providing flexibility for remote support across time-zones / travel as required. • Demonstrate first class attention to detail. • Support organisational learning and development, demonstrating improved and consistent component, project and product level learning. • Deliver knowledge sharing training sessions at Team and Business Level. • Demonstrate application of continuous professional development. Qualifications Qualifications REQUIRED • HNC/HND in a business-related subject. • Previous experience within a similar role. DESIRED • Experience of working in the Energy Sector Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
Apr 15, 2024
Full time
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose Reporting to the Tendering Manager, Commercial Coordinators are responsible for the development of high quality, customer focused technical and commercial proposals which align with the company strategy. Commercial Coordinators will act as key liaison between internal and external stakeholders to produce robust, accurate and detailed tender submissions considering technical definition, schedule, cost, and risk - as well as operational resources, manufacturing capacity and project loading. Governance will be provided from Tendering Manger, Proposals Engineering Manager, and Rosyth Senior Management Team, as required. Key Behaviors Promote and maintain a culture of openness, honesty, commitment, and continuous improvement. Actively support the company's policies, demonstrating compliance against Health, Safety, Environmental, Quality, Anti-Bribery and Corruption and Information security in all endeavors. Support Oceaneering's mission, vision, and values with a particular focus on 'do things right', 'solving complex problems' and 'outperforming expectations'. Key Requirements • Support the delivery of the Company Commercial Strategy; bidding for projects in line with current and best practice in SDS-R operational teams. • Demonstrate customer focus; concentrating on value-add activities. Deliver against early and continual engagement with our customers, suppliers and markets to understand systemic needs and value and address these in all actions / submissions. • Support the Business Development and Sales teams to qualify all opportunities, enabling accurate prioritisation and positioning within the team and business workload / resource planning. Engage with Intermediate and End User customers as required, to support the accurate definition of requirements and development of 'Bid-win' theme. • Develop high quality, technically compliant, price and schedule competitive submissions for core projects. Pro-actively liaise with procurement validating supplier costs and lead times. Liaise with engineering and manufacturing to capture updates to the design and/or process according to new regulations / standards / classification / design improvement. Engage with Project teams, reviewing project cost performance of project basis and any specific contractual VOs / credits to be applied to new contracts. Engage with Finance updating actual spend, building customer / supplier payments and over / under budgets back into Estimate Templates / calc sheets. Ensure labour and over-head recovery rates are correct and bonding requirements are aligned with contract. • Manage Risks and Opportunities throughout opportunity development ensuring accurate communication of mitigation and realisation strategies into operational teams. Build / Maintain and Update Risk & opportunity Register throughout each opportunity development. Review and agree mitigation and realisation strategies with peers through Risk Review. Ensure adequate and justifiable contingency for risk is captured within all Estimates. Provide Risk / Opportunity Update at Sales - Operations Handover. • Hold responsibility Quality Management System, - and all supporting Tendering Team process documentation. Ensure process map and team suite of 'How-To's reflect current working practice. Support any Quality Management audits through demonstration of adherence to process and application of continuous improvement regimes. Participate in a programme of internal auditing recognising areas of non-compliance and opportunities for improvement - updating process / procedures as required. • Promote commercial compliance. Ensure adherence to the Approval Opportunity Matrix. Enter and update status of opportunities using the MS Dynamics based Commercial Link. Engage early in due diligence procedures for new suppliers / clients / territories. Validate agreed Customer Terms and Conditions against the business requirements - specifically considering risk and exposure. Be familiar with requirements of Oceaneering's Contract Guidelines and being able to provide GAP analysis for new contracts under review - updating Contracts Summary as required. • Promote execution efficiency by supporting all operational teams through the Sales - Operations handovers. Instruct Contract Review Checklist (Contracts) and complete contract review immediately after receipt of contract. Deliver coherent project handovers within five (5) working days of contract award. Support operational teams during project kick-off meetings and as required during the project lifecycle. Lead Lessons learned - demonstrating revision / update / improvement of process or supporting tools / MTO. Review / update and automate process and tools. • Seek, assess and address feedback from stakeholders to monitor role / personal performance and overall success of Tendering team refresh and extend processes and working practices accordingly. General Requirements • Deliver Tenders in line with approved process and procedures. • Demonstrate effective tender leadership, prioritisation, and time management; communicate and coordinate effort in support of tender workload. • Provide 'management level' sponsorship of the business commercial / tender solutions; leading and / or participating in customer meetings; providing flexibility for remote support across time-zones / travel as required. • Demonstrate first class attention to detail. • Support organisational learning and development, demonstrating improved and consistent component, project and product level learning. • Deliver knowledge sharing training sessions at Team and Business Level. • Demonstrate application of continuous professional development. Qualifications Qualifications REQUIRED • HNC/HND in a business-related subject. • Previous experience within a similar role. DESIRED • Experience of working in the Energy Sector Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
Glyndebourne is one of the most celebrated opera houses in the world, delivering 100+ performances to some 150,000 people from over 50 countries, across a summer Festival and Autumn Season, and a year-round programme of member events and learning and engagement activity. In 2024 we are celebrating our 90th anniversary amidst an exciting era of growth: We've been welcoming record audiences, recruiting new generations of opera-goers, growing our passionate base of Glyndebourne members, and developing an exciting programme of opera, including commissions and bold Glyndebourne firsts that reflect the ambition and exceptional performance calibre that have defined us since 1934. As Technical and Production Director you will be pivotal in delivering this by providing strategic and operational leadership through a year-round programme including large and small scale productions, revivals, co-productions and hires. As well as having the relevant technical and production knowledge you will have exceptional management and organisational skills to lead a large and diverse team of specialists to deliver complex projects. Key Tasks and Responsibilities Production, Planning and Realisation: As a key member of the Executive Team you will contribute to Glyndebourne's overall strategic objectives, including creating, leading and role-modelling a respectful and inclusive working environment for all Provide overall leadership and direction to the Technical and Production Department With the Artistic Director, work closely with the creative teams of new productions to help them deliver artistically, technically and financially feasible productions in a timely manner with the requisite information As a member of the Planning Committee, contribute to overall repertoire planning, including rehearsal and performance schedules, with particular responsibility for technical feasibility With the Artistic Director, and through the Production Coordinator ensure all creative teams and non-singing performers are contracted in a timely manner and within budget With the Artistic Director and through the Technical Coordinator, negotiate co- production and hire contracts Departmental Management: To lead and manage Technical and Production Heads of Department and respective teams ensuring consistency of management approach across all teams To lead on all health and safety issues relating to the production and technical areas and ensure compliance with statutory and company health and safety regulations, procedures and inspections as well as keeping abreast of any legal changes and developments Involvement with union negotiations with BECTU and Equity. To ensure best and consistent management practice across production and technical departments To assess training needs and make provision for the development of all direct reports and ensure this is carried out for all staff To negotiate, plan and schedule all hires Responsibility for off-site storage in collaboration with the Operations Director With the relevant Technical and Production Heads of Department, plan, cost and implement the necessary capital projects to upgrade our stage and systems for the next 15 years With the Technical and Production Heads of Department, constantly review and optimise working practice and process to strive for world-class standards of effectiveness and efficiency Deliver measures necessary to enable Glyndebourne to deliver its commitment to halving carbon emissions by 2030 and achieve net zero by 2050 Senior Management: To communicate all management decisions to the production and technical departments and to represent issues relating to the production and technical departments at a senior level To represent Glyndebourne at external and industry events at a national and international level To develop relationships with peers in other UK opera houses to ensure Glyndebourne remains pioneering and creative and works to the highest standards of excellence Knowledge, Skills and Experience: A leader who is comfortable working collaboratively both with their immediate team and the wider Executive team, sharing ideas and sharing credit for success A leader with strong ideas, who is confident enough both to let others test them and to adjust them where needed Exceptional people management skills Significant large scale production management experience in repertory theatre including opera Experience of large scale touring and co-productions Proven ability of working collaboratively with international creative teams Proven background in technical theatre to include up to date knowledge of technical procedures, stagecraft and use of technology Proven track record of managing and delivering high quality large scale productions on time and to budget A sound understanding of planning and scheduling technical and production activities Excellent written and verbal communication skills Excellent organisational skills with the ability to prioritise a complex and high workload Confident and persuasive with strong negotiation skills Strong understanding of management accounts and budgeting Proven track record of and commitment to managing health and safety Understanding of union agreements An interest in and knowledge of opera repertoire Hours of Work The contractual hours of work are 35 hours per week, however you will be expected to work additional hours to meet the demands of the role including some evenings and weekends to provide director show duty. Due to the in-person nature of the teams you are managing, this role is intended to be carried out largely on site at Glyndebourne. Salary and Benefits: We can offer a competitive salary. We offer 33 days (6.6 weeks) holiday inclusive of bank holidays, per annum, pro rata. We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station. We also offer: Free Pilates and Zumba classes, once a week Corporate Gym memberships An onsite Physiotherapist Subsidised electric car charging Cycle to Work scheme Subsidised dining at our onsite restaurants Free tea and coffee Discount at the Glyndebourne shop Free on-site parking Free minibus service to and from Lewes train station and Ringmer Discount at various highstreet retailers through the Glyndebourne benefits hub For more information or an informal discussion on the role please contact Sally Davies- Head of HR on or email How to Apply Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce. To help us monitor the effectiveness of our commitment to diversity and inclusion and our supporting policies and procedures, we ask all job applicants to complete our anonymized and confidential Equal Opportunities monitoring form . Please then apply by email, sending your CV and covering letter to . Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website. The closing date for applications is Sunday 12 May 2024 , with interviews to be held at Glyndebourne w/c 20 May 2024. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this or if you would like this advert sent to you in a larger or dyslexia friendly font then please contact a member of the HR team at .
Apr 14, 2024
Full time
Glyndebourne is one of the most celebrated opera houses in the world, delivering 100+ performances to some 150,000 people from over 50 countries, across a summer Festival and Autumn Season, and a year-round programme of member events and learning and engagement activity. In 2024 we are celebrating our 90th anniversary amidst an exciting era of growth: We've been welcoming record audiences, recruiting new generations of opera-goers, growing our passionate base of Glyndebourne members, and developing an exciting programme of opera, including commissions and bold Glyndebourne firsts that reflect the ambition and exceptional performance calibre that have defined us since 1934. As Technical and Production Director you will be pivotal in delivering this by providing strategic and operational leadership through a year-round programme including large and small scale productions, revivals, co-productions and hires. As well as having the relevant technical and production knowledge you will have exceptional management and organisational skills to lead a large and diverse team of specialists to deliver complex projects. Key Tasks and Responsibilities Production, Planning and Realisation: As a key member of the Executive Team you will contribute to Glyndebourne's overall strategic objectives, including creating, leading and role-modelling a respectful and inclusive working environment for all Provide overall leadership and direction to the Technical and Production Department With the Artistic Director, work closely with the creative teams of new productions to help them deliver artistically, technically and financially feasible productions in a timely manner with the requisite information As a member of the Planning Committee, contribute to overall repertoire planning, including rehearsal and performance schedules, with particular responsibility for technical feasibility With the Artistic Director, and through the Production Coordinator ensure all creative teams and non-singing performers are contracted in a timely manner and within budget With the Artistic Director and through the Technical Coordinator, negotiate co- production and hire contracts Departmental Management: To lead and manage Technical and Production Heads of Department and respective teams ensuring consistency of management approach across all teams To lead on all health and safety issues relating to the production and technical areas and ensure compliance with statutory and company health and safety regulations, procedures and inspections as well as keeping abreast of any legal changes and developments Involvement with union negotiations with BECTU and Equity. To ensure best and consistent management practice across production and technical departments To assess training needs and make provision for the development of all direct reports and ensure this is carried out for all staff To negotiate, plan and schedule all hires Responsibility for off-site storage in collaboration with the Operations Director With the relevant Technical and Production Heads of Department, plan, cost and implement the necessary capital projects to upgrade our stage and systems for the next 15 years With the Technical and Production Heads of Department, constantly review and optimise working practice and process to strive for world-class standards of effectiveness and efficiency Deliver measures necessary to enable Glyndebourne to deliver its commitment to halving carbon emissions by 2030 and achieve net zero by 2050 Senior Management: To communicate all management decisions to the production and technical departments and to represent issues relating to the production and technical departments at a senior level To represent Glyndebourne at external and industry events at a national and international level To develop relationships with peers in other UK opera houses to ensure Glyndebourne remains pioneering and creative and works to the highest standards of excellence Knowledge, Skills and Experience: A leader who is comfortable working collaboratively both with their immediate team and the wider Executive team, sharing ideas and sharing credit for success A leader with strong ideas, who is confident enough both to let others test them and to adjust them where needed Exceptional people management skills Significant large scale production management experience in repertory theatre including opera Experience of large scale touring and co-productions Proven ability of working collaboratively with international creative teams Proven background in technical theatre to include up to date knowledge of technical procedures, stagecraft and use of technology Proven track record of managing and delivering high quality large scale productions on time and to budget A sound understanding of planning and scheduling technical and production activities Excellent written and verbal communication skills Excellent organisational skills with the ability to prioritise a complex and high workload Confident and persuasive with strong negotiation skills Strong understanding of management accounts and budgeting Proven track record of and commitment to managing health and safety Understanding of union agreements An interest in and knowledge of opera repertoire Hours of Work The contractual hours of work are 35 hours per week, however you will be expected to work additional hours to meet the demands of the role including some evenings and weekends to provide director show duty. Due to the in-person nature of the teams you are managing, this role is intended to be carried out largely on site at Glyndebourne. Salary and Benefits: We can offer a competitive salary. We offer 33 days (6.6 weeks) holiday inclusive of bank holidays, per annum, pro rata. We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station. We also offer: Free Pilates and Zumba classes, once a week Corporate Gym memberships An onsite Physiotherapist Subsidised electric car charging Cycle to Work scheme Subsidised dining at our onsite restaurants Free tea and coffee Discount at the Glyndebourne shop Free on-site parking Free minibus service to and from Lewes train station and Ringmer Discount at various highstreet retailers through the Glyndebourne benefits hub For more information or an informal discussion on the role please contact Sally Davies- Head of HR on or email How to Apply Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce. To help us monitor the effectiveness of our commitment to diversity and inclusion and our supporting policies and procedures, we ask all job applicants to complete our anonymized and confidential Equal Opportunities monitoring form . Please then apply by email, sending your CV and covering letter to . Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website. The closing date for applications is Sunday 12 May 2024 , with interviews to be held at Glyndebourne w/c 20 May 2024. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this or if you would like this advert sent to you in a larger or dyslexia friendly font then please contact a member of the HR team at .
Are you a proactive, collaborative and compassionate individual with an understanding of providing support, advocacy, advice and guidance and the ability to communicate this knowledge in a variety of ways? Looking for a highly rewarding volunteer opportunity? If so, St Giles Trust has an exciting opportunity for a highly motivated Volunteer to join us as a Peer Advisor and to provide vital support, guidance and advice to our clients. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. About this key role Our successful candidate will initially meet clients and develop an action plan, ensuring you complete action plan paperwork, while also discussing other support needs and signposting, if required, to other agencies. We will also rely on you to provide mentoring for the client in a positive manner and to support placements to help clients reach their individual specific goals. Working alongside all other agencies to build professional relationships and to look at additional support from other agencies is an essential part of this volunteer role, as are ensuring you follow all health and safety policies and procedures and liaising with - and keeping fully informed - the St Giles Peer Advisor Coordinator. What we are looking for Be willing to undergo training for the role of Peer Advisor, including a Level 3 certificate in Advice and Guidance, policies and procedures induction, and additional specialist sessions appropriate to placement. The ability to write reports and action plans (training given). Able to work on own initiative and to fellow instructions when required. Have a sound understanding of the issues faced for the clients. The ability to calculate risk and implement safety procedures when engaging with clients. Excellent interpersonal, relationship-building and communication skills, both verbal and written. In return, you can expect a generous flexible working, a mentoring programme, an advice and counselling service, and much more. Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be conducting an Enhanced Adult & Children with Child Barred list DBS. To apply, please visit our website via the 'Apply' button. Closing date: 11pm on 02 May 2024. We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
Apr 13, 2024
Full time
Are you a proactive, collaborative and compassionate individual with an understanding of providing support, advocacy, advice and guidance and the ability to communicate this knowledge in a variety of ways? Looking for a highly rewarding volunteer opportunity? If so, St Giles Trust has an exciting opportunity for a highly motivated Volunteer to join us as a Peer Advisor and to provide vital support, guidance and advice to our clients. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. About this key role Our successful candidate will initially meet clients and develop an action plan, ensuring you complete action plan paperwork, while also discussing other support needs and signposting, if required, to other agencies. We will also rely on you to provide mentoring for the client in a positive manner and to support placements to help clients reach their individual specific goals. Working alongside all other agencies to build professional relationships and to look at additional support from other agencies is an essential part of this volunteer role, as are ensuring you follow all health and safety policies and procedures and liaising with - and keeping fully informed - the St Giles Peer Advisor Coordinator. What we are looking for Be willing to undergo training for the role of Peer Advisor, including a Level 3 certificate in Advice and Guidance, policies and procedures induction, and additional specialist sessions appropriate to placement. The ability to write reports and action plans (training given). Able to work on own initiative and to fellow instructions when required. Have a sound understanding of the issues faced for the clients. The ability to calculate risk and implement safety procedures when engaging with clients. Excellent interpersonal, relationship-building and communication skills, both verbal and written. In return, you can expect a generous flexible working, a mentoring programme, an advice and counselling service, and much more. Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be conducting an Enhanced Adult & Children with Child Barred list DBS. To apply, please visit our website via the 'Apply' button. Closing date: 11pm on 02 May 2024. We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
Horizon Scanning Coordinator - Nuffield Council on Bioethics Salary: Starting from £33,333 per annum (negotiable depending on experience) Contract: 1 year fixed term contract. Full time hours (35 hours per week) - part time arrangements considered Location: London, with ability to work from home for part of the week Closing: 09:30am (BST), Tuesday 7th May 2024 The Nuffield Council on Bioethics (NCOB) is hiring a Horizon Scanning Coordinator to support in its ambition to better anticipate emerging trends in biomedicine and health. They will assist in the evolution and enhancement of NCOB's current horizon scanning (HS) and foresight activities. Supporting in the synthesis of evidence as well as the design and coordination of workshops, roundtables and lunch clubs. The role The Nuffield Council on Bioethics has a strong track record of anticipating developments at the intersection of scientific development and societal challenge. Within our new five-year strategy, we have committed to evolving our methodologies so to enhance our capabilities. This will ensure our work is relevant, timely and influential. Building upon what we have achieved so far, the Horizon Scanning Coordinator will work to embed our new approach to HS and foresight, ensuring that we reach an even broader range of stakeholders and fully socialise futures thinking across our organisation. The Horizon Scanning Coordinator's efforts to gather both desktop-based and stakeholder insights will facilitate the NCOB's ability to identify emerging ethical challenges in the developments in biomedicine and health. This will help the NCOB to prioritise topics for its projects and inquiries. Engagement will be central to the role. Connecting people and organisations from a variety of disciplines and sectors, in both the UK and internationally, will help us look ahead and be aware of external developments, opportunities and potential risks. Our findings and outputs will both inform our own work and strategic priorities and help shape the thinking of others, such as professional bodies, research funders and policy makers. The role is likely to include: Organising events to gather qualitative insights from our stakeholders and experts. Engaging with organisations that fund, research or influence developments in biomedicine, health and ethics in the UK and internationally. Convening diverse expert and non-expert audiences to gain insights on topics of public interest. Leading on the quantitative desktop-based research required for curating an annual longlist of topics. Using HS or futures techniques to interrogate specific areas of interest. Assisting in the annual production and publication of the NCOB's HS infographic. Drafting blogs and comment pieces that summarise what we have learnt and what the NCOB thinks / advises be done. Supporting the future-focused elements of Council projects and initiatives. About you You are looking for an opportunity to join a new team within an impact-focused and highly reputable organisation. You are either early in your career as a researcher or have transferrable skills and are seeking to change profession. You do not necessarily have an in-depth knowledge of HS or foresight methodologies, though this would be a considerable advantage. More importantly, you understand the importance of engagement and have excellent communications and evidence-synthesis skills. You have excellent writing skills and think creatively about engaging about communicating with a range of audiences. You enjoy small team environments and develop good working relationships. You have strong research and analysis skills, and a flare for coordinating events (for example, workshops, roundtables or lunch clubs). You have an interest in bioethical issues. You want to work for a dynamic, outward-looking organisation that enables you to make a real difference in the world. You have confidence in your abilities, feeling able to work alone and as part of a team. You are able to work collaboratively and always carry out your work to the highest standards. About us The Nuffield Council on Bioethics is a leading independent policy and research centre, and the foremost bioethics body in the UK. We are on a mission to embed ethics in decisions regarding biomedicine and heath so that we all benefit. For over thirty years we have tackled some of the most complex and controversial bioethical issues facing society. We are funded jointly by the Nuffield Foundation , Wellcome and the Medical Research Council . We aim to inform policy and public debate through timely consideration of the ethical questions raised by biological and medical research so that the benefits to society are realised in a way that is consistent with public values. Our work has led to shifts in public understanding and policy change on topics ranging from assisted reproduction and genome editing to managing the disagreements that arise in the care of critically ill children. Central to our reputation and standing is our independence - we do not represent any particular group or view and we select our own topics, methodologies and outputs. We select topics to examine through our HS programme and use a variety of approaches to identify, consider and resolve the ethical issues they raise. Our approach is multidisciplinary and deliberative. We draw on a wide range of expertise and experience and use the best available evidence. We collaborate where our expertise complements those of other organisations (e.g. see our current collaboration on Genomics and AI Futures with the Ada Lovelace Institute ). We engage with a wide range of different voices and views and are committed to increasing the diversity of the people we work with. As part of the Nuffield Foundation, we are a small team with the practical support of an established organisation that cares for its employees. Find out more at: Further information and how to apply For further information and to apply, please click through to our recruitment platform. The closing date for applications is 09:30am (BST) on Tuesday 7th May 2024, with interviews scheduled to take place 22nd May 2024. We are committed to inclusive working practices and during the application process we commit to: As a Disability Confident employer, we will offer a guaranteed first stage interview for disabled candidates who meet the essential criteria for the role. making any reasonable adjustments - for example providing documents in different formats, arranging for a sign language interpreter for interviews etc paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required Our benefits package includes: Consideration of requests for part time and/or flexible working (eg compressed hours arrangements, job sharing etc) 28 days holiday per annum and all public holidays (with the option to buy or sell up to 5 days). A salary exchange pension scheme that offers employer contributions of up to 11%. Life assurance scheme. Family leave policies that provide an enhanced level of pay. Cycle to work scheme and loans towards season tickets. Frequent opportunities for learning and development (including options for coaching and mentoring) Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders. Staff peer groups and social networks.
Apr 13, 2024
Full time
Horizon Scanning Coordinator - Nuffield Council on Bioethics Salary: Starting from £33,333 per annum (negotiable depending on experience) Contract: 1 year fixed term contract. Full time hours (35 hours per week) - part time arrangements considered Location: London, with ability to work from home for part of the week Closing: 09:30am (BST), Tuesday 7th May 2024 The Nuffield Council on Bioethics (NCOB) is hiring a Horizon Scanning Coordinator to support in its ambition to better anticipate emerging trends in biomedicine and health. They will assist in the evolution and enhancement of NCOB's current horizon scanning (HS) and foresight activities. Supporting in the synthesis of evidence as well as the design and coordination of workshops, roundtables and lunch clubs. The role The Nuffield Council on Bioethics has a strong track record of anticipating developments at the intersection of scientific development and societal challenge. Within our new five-year strategy, we have committed to evolving our methodologies so to enhance our capabilities. This will ensure our work is relevant, timely and influential. Building upon what we have achieved so far, the Horizon Scanning Coordinator will work to embed our new approach to HS and foresight, ensuring that we reach an even broader range of stakeholders and fully socialise futures thinking across our organisation. The Horizon Scanning Coordinator's efforts to gather both desktop-based and stakeholder insights will facilitate the NCOB's ability to identify emerging ethical challenges in the developments in biomedicine and health. This will help the NCOB to prioritise topics for its projects and inquiries. Engagement will be central to the role. Connecting people and organisations from a variety of disciplines and sectors, in both the UK and internationally, will help us look ahead and be aware of external developments, opportunities and potential risks. Our findings and outputs will both inform our own work and strategic priorities and help shape the thinking of others, such as professional bodies, research funders and policy makers. The role is likely to include: Organising events to gather qualitative insights from our stakeholders and experts. Engaging with organisations that fund, research or influence developments in biomedicine, health and ethics in the UK and internationally. Convening diverse expert and non-expert audiences to gain insights on topics of public interest. Leading on the quantitative desktop-based research required for curating an annual longlist of topics. Using HS or futures techniques to interrogate specific areas of interest. Assisting in the annual production and publication of the NCOB's HS infographic. Drafting blogs and comment pieces that summarise what we have learnt and what the NCOB thinks / advises be done. Supporting the future-focused elements of Council projects and initiatives. About you You are looking for an opportunity to join a new team within an impact-focused and highly reputable organisation. You are either early in your career as a researcher or have transferrable skills and are seeking to change profession. You do not necessarily have an in-depth knowledge of HS or foresight methodologies, though this would be a considerable advantage. More importantly, you understand the importance of engagement and have excellent communications and evidence-synthesis skills. You have excellent writing skills and think creatively about engaging about communicating with a range of audiences. You enjoy small team environments and develop good working relationships. You have strong research and analysis skills, and a flare for coordinating events (for example, workshops, roundtables or lunch clubs). You have an interest in bioethical issues. You want to work for a dynamic, outward-looking organisation that enables you to make a real difference in the world. You have confidence in your abilities, feeling able to work alone and as part of a team. You are able to work collaboratively and always carry out your work to the highest standards. About us The Nuffield Council on Bioethics is a leading independent policy and research centre, and the foremost bioethics body in the UK. We are on a mission to embed ethics in decisions regarding biomedicine and heath so that we all benefit. For over thirty years we have tackled some of the most complex and controversial bioethical issues facing society. We are funded jointly by the Nuffield Foundation , Wellcome and the Medical Research Council . We aim to inform policy and public debate through timely consideration of the ethical questions raised by biological and medical research so that the benefits to society are realised in a way that is consistent with public values. Our work has led to shifts in public understanding and policy change on topics ranging from assisted reproduction and genome editing to managing the disagreements that arise in the care of critically ill children. Central to our reputation and standing is our independence - we do not represent any particular group or view and we select our own topics, methodologies and outputs. We select topics to examine through our HS programme and use a variety of approaches to identify, consider and resolve the ethical issues they raise. Our approach is multidisciplinary and deliberative. We draw on a wide range of expertise and experience and use the best available evidence. We collaborate where our expertise complements those of other organisations (e.g. see our current collaboration on Genomics and AI Futures with the Ada Lovelace Institute ). We engage with a wide range of different voices and views and are committed to increasing the diversity of the people we work with. As part of the Nuffield Foundation, we are a small team with the practical support of an established organisation that cares for its employees. Find out more at: Further information and how to apply For further information and to apply, please click through to our recruitment platform. The closing date for applications is 09:30am (BST) on Tuesday 7th May 2024, with interviews scheduled to take place 22nd May 2024. We are committed to inclusive working practices and during the application process we commit to: As a Disability Confident employer, we will offer a guaranteed first stage interview for disabled candidates who meet the essential criteria for the role. making any reasonable adjustments - for example providing documents in different formats, arranging for a sign language interpreter for interviews etc paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required Our benefits package includes: Consideration of requests for part time and/or flexible working (eg compressed hours arrangements, job sharing etc) 28 days holiday per annum and all public holidays (with the option to buy or sell up to 5 days). A salary exchange pension scheme that offers employer contributions of up to 11%. Life assurance scheme. Family leave policies that provide an enhanced level of pay. Cycle to work scheme and loans towards season tickets. Frequent opportunities for learning and development (including options for coaching and mentoring) Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders. Staff peer groups and social networks.
#Care to join us? We are looking for a Complaints Co-Ordinator to join our friendly and welcoming team here at Hft . This is your chance to make a real difference to people's lives. The purpose of this role is to deliver a quality experience, co-ordinating all compliments and complaints to provide a consistent good quality service. What will you be doing? Working within the Quality and Governance portfolio, as part of the quality team you will be responsible for overseeing the compliments and complaints process and procedures, monitoring the outcomes and the complaints reporting. You will maintain the complaints process and procedures and be able to work to the aims, objectives, policies and practices of Hft. You will oversee the transfer and monitoring of complaints, delivering to the complaints framework to ensure the complainant receives a good service and satisfactory outcome throughout the process. This will require the day to day administration of compliments and complaints, preparing communications and good organisational skills to maintain and track cases in progress at the varying stages of the complaint. This will include responding to complaints received, communicating with both internal and external parties involved in resolving complaints. The ideal candidate will be able to: Work on their own initiative and pick things up quickly, to be able to work relatively independently. Have good organisational skills and take responsibility for delivering to the complaints process and procedures. Excellent interpersonal skills and good written communication for drafting correspondence and reports. Ability to work to deadlines, to perform against the requirements of the framework. Further details of the main duties are included in the Job Description and Person Specification. What's in it for you? There are a range of benefits and career development opportunities at Hft. We'll give you a comprehensive induction, full training, and support along the way. With Investors in People and Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. We offer Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development - Hft is one of only four charities to have achieved the Skills for Care 'Centre of Excellence' provider status Annual staff award scheme - The Fusion Awards, and peer recognition through our GEM awards programme 25 days holiday (pro rata for part time staff) A contributory pension scheme & life assurance We ask all our teams to take advantage of the Covid-19 vaccination, which is offered to frontline support workers as a priority group. In some types of service this vaccine is required by law, but we strongly encourage everyone to be vaccinated (across all our services) to ensure both the safety of the people we support and our colleagues. Find your place with us and change lives. Salary: Starting on £22,748 rising to £23,223 after probation Hours: Permanent, Full time - 37.5 hours Location: Home based - Hybrid Closing Date: 24th January 2022 STRICTLY NO AGENCIES PLEASE We reserve the right to close this vacancy early should we receive sufficient applications. Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment. You may have experience or an interest in the following: Complaints Resolution, Complaints Coordinator, Complaints Handler, Complaints Handling, Customer Service Coordinator, Customer Service Team Leader, etc. Ref:
Jan 04, 2022
Full time
#Care to join us? We are looking for a Complaints Co-Ordinator to join our friendly and welcoming team here at Hft . This is your chance to make a real difference to people's lives. The purpose of this role is to deliver a quality experience, co-ordinating all compliments and complaints to provide a consistent good quality service. What will you be doing? Working within the Quality and Governance portfolio, as part of the quality team you will be responsible for overseeing the compliments and complaints process and procedures, monitoring the outcomes and the complaints reporting. You will maintain the complaints process and procedures and be able to work to the aims, objectives, policies and practices of Hft. You will oversee the transfer and monitoring of complaints, delivering to the complaints framework to ensure the complainant receives a good service and satisfactory outcome throughout the process. This will require the day to day administration of compliments and complaints, preparing communications and good organisational skills to maintain and track cases in progress at the varying stages of the complaint. This will include responding to complaints received, communicating with both internal and external parties involved in resolving complaints. The ideal candidate will be able to: Work on their own initiative and pick things up quickly, to be able to work relatively independently. Have good organisational skills and take responsibility for delivering to the complaints process and procedures. Excellent interpersonal skills and good written communication for drafting correspondence and reports. Ability to work to deadlines, to perform against the requirements of the framework. Further details of the main duties are included in the Job Description and Person Specification. What's in it for you? There are a range of benefits and career development opportunities at Hft. We'll give you a comprehensive induction, full training, and support along the way. With Investors in People and Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. We offer Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development - Hft is one of only four charities to have achieved the Skills for Care 'Centre of Excellence' provider status Annual staff award scheme - The Fusion Awards, and peer recognition through our GEM awards programme 25 days holiday (pro rata for part time staff) A contributory pension scheme & life assurance We ask all our teams to take advantage of the Covid-19 vaccination, which is offered to frontline support workers as a priority group. In some types of service this vaccine is required by law, but we strongly encourage everyone to be vaccinated (across all our services) to ensure both the safety of the people we support and our colleagues. Find your place with us and change lives. Salary: Starting on £22,748 rising to £23,223 after probation Hours: Permanent, Full time - 37.5 hours Location: Home based - Hybrid Closing Date: 24th January 2022 STRICTLY NO AGENCIES PLEASE We reserve the right to close this vacancy early should we receive sufficient applications. Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment. You may have experience or an interest in the following: Complaints Resolution, Complaints Coordinator, Complaints Handler, Complaints Handling, Customer Service Coordinator, Customer Service Team Leader, etc. Ref:
About the opportunity: We are looking for a motivational and inspiring Programme Director to lead a team of 45 staff across nine regions, with direct line management of seven Programme Managers and one School Onboarding Manager. The role has responsibility for oversight of the delivery of our tutoring programmes in schools, currently working towards a target of reaching nearly 8,500 disadvantaged pupils in 2021-22. The Programme Director will ensure programmes are delivered to a consistently high standard, drawing on evidence of best practice, willing to regularly reflect and learn to drive improvements. This team manages and oversees all delivery metrics, as well as school relationships (including renewals) and school recruitment. The Programme Director also sets functional KPIs and milestones, ensuring progress towards these. The Programme Team works closely with the Impact and Quality Team, who hold responsibility for design, monitoring and evaluation of the programme, and with the Marketing and Communications Team, who lead on nationwide tutor recruitment. Given this, it is essential that the Programme Director can work collaboratively and is skilled in cross-team working, with outstanding communication skills. As a member of the Senior Management Team (comprising CEO and Directors), the Programme Director helps to set organisational strategy, define growth targets, and contributes to cross-functional problem solving to ensure progress towards organisational goals. The role interacts with the Board at quarterly meetings and has regular contact with external stakeholders including headteachers, sector partners and funders. This year Action Tutoring has continued to grow its reach, particularly given the opportunity that the National Tutoring Programme has provided to access additional funding to reach new schools and scale, enabled by the development of our online programme model. We are seeking new skills within our leadership team to spearhead the next phase of the organisation's growth. The role would suit a dynamic, skilled people leader, who is goal orientated and delivery focused, thrives in a fast paced environment and has proven problem solving skills. Reports to: CEO Place of work: London office: The Dock, Tobacco Quay, Wapping Lane, E1W 2SF. The role will require regular presence in London (approximately 4-6 days a month); however we are open to appointing candidates based outside of London and ideally in one of our regions. Salary: £47,000 - £54,000 depending on experience Contract and working hours: permanent, full time (37.5 hours per week). For the right candidate, we are open to flexible working requests. Start date: January 2022 Closing date and interviews: Sunday, 5th December 2021. Stage 1 interviews will be held from 13th December and stage 2 interviews will be held 20th and 21st December 2021. All Action Tutoring staff must have a DBS check. Should you be aware of any incidents, cautions or convictions that would appear on your DBS check, you should notify us with your application. Duties and responsibilities Programme delivery Ensure programmes are delivered to a consistently high standard, including strong satisfaction and rates of renewal from partner schools. Oversee management of programme delivery in schools to meet KPIs across all eight regions that Action Tutoring operates in. Oversee effective management and renewal of existing partner schools (with associated income generation of c.£0.9m). Oversee recruitment and onboarding of new schools in line with annual growth targets together with the Programme Managers and the School Onboarding Manager, including the potential of launching Action Tutoring in a new geographical area in accordance with future strategy plans. Work with others in the organisation to ensure that the operations of programmes run as effectively as possible. Be accountable to the Board for the performance of the Programme Team, including providing effective reporting to the Board. Ensure the Programme Team adhere to Action Tutoring's safeguarding, health and safety and GDPR policies and procedures. Organisational strategic direction: Work with the CEO, Board and Senior Management Team to define strategic priorities and targets. Define functional strategic priorities and areas for development for the Programme Team. Align the Programme Team around strategy, ensuring buy-in. Develop plans with the wider team for how to extend Action Tutoring's reach (including through expansion into new geographies) and ensure sustainability. Annual planning: Develop annual objectives for the Programme Team, aligned with organisational strategy with input from team members. Define structure and capacity/resource requirements for programme functions, looking ahead to how this changes over time to ensure future-proofing. People management and development: Direct line management of seven Programme Managers and one School Onboarding Manager, supporting their development and delivery of KPIs and ensuring that the Programme Coordinators they manage are delivering effectively and flourishing in their roles. Maintain team morale, including ensuring adequate support is provided where needed. Work closely in collaboration with the Programme Team Administrator to ensure programmes all have the required administrative support to run effectively. Identify skills gaps/development needs for the Programme Team and work with the HR Manager to put in place training solutions and development opportunities. Oversee recruitment of Programme Team roles (internal and external), updating or adapting processes when necessary. Other: Seek to use and build networks for the betterment of the charity. Any other ad hoc responsibilities as deemed relevant by the CEO. Person specification We are seeking applications from individuals who have: At least four years experience in line management and developing others. Experience in people leadership, with high levels of emotional intelligence and resilience. Experience of theoretical and practical approaches to designing effective programmes, ideally within the education sector. Outstanding communication and people skills; strong written and numerical skills. Excellent stakeholder management; ability to build effective relationships swiftly. Ability to think creatively, strategically and analytically to find effective solutions and with a proven track record of achieving results. Highly organised, able to multi-task and prioritise and complete all activities to a high standard and high attention to detail. Ability to inspire and motivate others. Goal orientated, able to work collaboratively to achieve results. Confident public speaker; experience presenting to a variety of audiences. Committed to equality, diversity and inclusion. Committed to the mission and values of Action Tutoring. Committed to promoting and safeguarding the welfare of children. Qualifications criteria: Undergraduate degree (or equivalent experience). A*-C in maths and English at GCSE (or equivalent experience). Right to work in the UK. Required experience: At least four years' experience of line managing a team and developing others. Experience of cross-team working. Ability to deliver to challenging KPIs. Evidence of pitching and managing sales of programmes. Understanding of complex programme delivery. Experience of working with schools or in education. Experience in leading a geographically dispersed team (desirable). Benefits: Hybrid working We offer a flexible combination of office and home based working. Holiday 25 days holiday a year (plus UK public holidays), increasing by a day for each complete year of service (up to three extra days). Flexitime and TOIL We have a flexible policy for working hours, and offer TOIL where staff have to work particularly early in the day or late in the evening, so that they can reclaim those hours at another time. Team away days The whole team across the UK gets together three times a year. Pensions We have a workplace pension scheme with a 3% employer contribution. Culture of celebrating Regular thanks and praise and monthly recognition of 'heroes' to celebrate employees going above and beyond. Knowledge-sharing Lots of opportunities to learn from others in the organisation, including policy briefings, shadowing colleagues and peer-to-peer development. Socials Team socials around team days, regular bring-and-share team lunches and other activities. Proofreading Team As well as checking the accuracy of all content Action Tutoring shares with external audiences, our proofreading team supports individuals who would value an extra pair of eyes on their writing. Ad hoc projects Interested in other exciting topics relevant to our charity? Then join one of our working groups (including policy, diversity and inclusion, curriculum and training, socials, data and insights) and support with ongoing projects. Application process:..... click apply for full job details
Jan 04, 2022
Full time
About the opportunity: We are looking for a motivational and inspiring Programme Director to lead a team of 45 staff across nine regions, with direct line management of seven Programme Managers and one School Onboarding Manager. The role has responsibility for oversight of the delivery of our tutoring programmes in schools, currently working towards a target of reaching nearly 8,500 disadvantaged pupils in 2021-22. The Programme Director will ensure programmes are delivered to a consistently high standard, drawing on evidence of best practice, willing to regularly reflect and learn to drive improvements. This team manages and oversees all delivery metrics, as well as school relationships (including renewals) and school recruitment. The Programme Director also sets functional KPIs and milestones, ensuring progress towards these. The Programme Team works closely with the Impact and Quality Team, who hold responsibility for design, monitoring and evaluation of the programme, and with the Marketing and Communications Team, who lead on nationwide tutor recruitment. Given this, it is essential that the Programme Director can work collaboratively and is skilled in cross-team working, with outstanding communication skills. As a member of the Senior Management Team (comprising CEO and Directors), the Programme Director helps to set organisational strategy, define growth targets, and contributes to cross-functional problem solving to ensure progress towards organisational goals. The role interacts with the Board at quarterly meetings and has regular contact with external stakeholders including headteachers, sector partners and funders. This year Action Tutoring has continued to grow its reach, particularly given the opportunity that the National Tutoring Programme has provided to access additional funding to reach new schools and scale, enabled by the development of our online programme model. We are seeking new skills within our leadership team to spearhead the next phase of the organisation's growth. The role would suit a dynamic, skilled people leader, who is goal orientated and delivery focused, thrives in a fast paced environment and has proven problem solving skills. Reports to: CEO Place of work: London office: The Dock, Tobacco Quay, Wapping Lane, E1W 2SF. The role will require regular presence in London (approximately 4-6 days a month); however we are open to appointing candidates based outside of London and ideally in one of our regions. Salary: £47,000 - £54,000 depending on experience Contract and working hours: permanent, full time (37.5 hours per week). For the right candidate, we are open to flexible working requests. Start date: January 2022 Closing date and interviews: Sunday, 5th December 2021. Stage 1 interviews will be held from 13th December and stage 2 interviews will be held 20th and 21st December 2021. All Action Tutoring staff must have a DBS check. Should you be aware of any incidents, cautions or convictions that would appear on your DBS check, you should notify us with your application. Duties and responsibilities Programme delivery Ensure programmes are delivered to a consistently high standard, including strong satisfaction and rates of renewal from partner schools. Oversee management of programme delivery in schools to meet KPIs across all eight regions that Action Tutoring operates in. Oversee effective management and renewal of existing partner schools (with associated income generation of c.£0.9m). Oversee recruitment and onboarding of new schools in line with annual growth targets together with the Programme Managers and the School Onboarding Manager, including the potential of launching Action Tutoring in a new geographical area in accordance with future strategy plans. Work with others in the organisation to ensure that the operations of programmes run as effectively as possible. Be accountable to the Board for the performance of the Programme Team, including providing effective reporting to the Board. Ensure the Programme Team adhere to Action Tutoring's safeguarding, health and safety and GDPR policies and procedures. Organisational strategic direction: Work with the CEO, Board and Senior Management Team to define strategic priorities and targets. Define functional strategic priorities and areas for development for the Programme Team. Align the Programme Team around strategy, ensuring buy-in. Develop plans with the wider team for how to extend Action Tutoring's reach (including through expansion into new geographies) and ensure sustainability. Annual planning: Develop annual objectives for the Programme Team, aligned with organisational strategy with input from team members. Define structure and capacity/resource requirements for programme functions, looking ahead to how this changes over time to ensure future-proofing. People management and development: Direct line management of seven Programme Managers and one School Onboarding Manager, supporting their development and delivery of KPIs and ensuring that the Programme Coordinators they manage are delivering effectively and flourishing in their roles. Maintain team morale, including ensuring adequate support is provided where needed. Work closely in collaboration with the Programme Team Administrator to ensure programmes all have the required administrative support to run effectively. Identify skills gaps/development needs for the Programme Team and work with the HR Manager to put in place training solutions and development opportunities. Oversee recruitment of Programme Team roles (internal and external), updating or adapting processes when necessary. Other: Seek to use and build networks for the betterment of the charity. Any other ad hoc responsibilities as deemed relevant by the CEO. Person specification We are seeking applications from individuals who have: At least four years experience in line management and developing others. Experience in people leadership, with high levels of emotional intelligence and resilience. Experience of theoretical and practical approaches to designing effective programmes, ideally within the education sector. Outstanding communication and people skills; strong written and numerical skills. Excellent stakeholder management; ability to build effective relationships swiftly. Ability to think creatively, strategically and analytically to find effective solutions and with a proven track record of achieving results. Highly organised, able to multi-task and prioritise and complete all activities to a high standard and high attention to detail. Ability to inspire and motivate others. Goal orientated, able to work collaboratively to achieve results. Confident public speaker; experience presenting to a variety of audiences. Committed to equality, diversity and inclusion. Committed to the mission and values of Action Tutoring. Committed to promoting and safeguarding the welfare of children. Qualifications criteria: Undergraduate degree (or equivalent experience). A*-C in maths and English at GCSE (or equivalent experience). Right to work in the UK. Required experience: At least four years' experience of line managing a team and developing others. Experience of cross-team working. Ability to deliver to challenging KPIs. Evidence of pitching and managing sales of programmes. Understanding of complex programme delivery. Experience of working with schools or in education. Experience in leading a geographically dispersed team (desirable). Benefits: Hybrid working We offer a flexible combination of office and home based working. Holiday 25 days holiday a year (plus UK public holidays), increasing by a day for each complete year of service (up to three extra days). Flexitime and TOIL We have a flexible policy for working hours, and offer TOIL where staff have to work particularly early in the day or late in the evening, so that they can reclaim those hours at another time. Team away days The whole team across the UK gets together three times a year. Pensions We have a workplace pension scheme with a 3% employer contribution. Culture of celebrating Regular thanks and praise and monthly recognition of 'heroes' to celebrate employees going above and beyond. Knowledge-sharing Lots of opportunities to learn from others in the organisation, including policy briefings, shadowing colleagues and peer-to-peer development. Socials Team socials around team days, regular bring-and-share team lunches and other activities. Proofreading Team As well as checking the accuracy of all content Action Tutoring shares with external audiences, our proofreading team supports individuals who would value an extra pair of eyes on their writing. Ad hoc projects Interested in other exciting topics relevant to our charity? Then join one of our working groups (including policy, diversity and inclusion, curriculum and training, socials, data and insights) and support with ongoing projects. Application process:..... click apply for full job details
Fancy joining us on our journey to empower over a million people to change their behaviours and thrive?At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! We're looking for an NHS Health Check Practitioner to join our Somerset NHS Health Check Service.Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don't like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.A typical day as a NHS Health Check Practitioner might include Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values! To use motivational interviewing or other behaviour change techniques to help clients improve their health To develop and maintain effective working relations with key partners and other health professional to establish appropriate referral systems and ensure holistic provision of care. To deliver NHS Health Checks including onward referrals to other local community activities, and wider Somerset services. Work towards hitting and surpassing target outcomes as agreed with the NHS Health Checks Coordinator. To promote and generate referrals into the NHS Health Checks programme, through high quality community engagement and outreach. To input data to the Somerset IT Platform/database in line with data protection and information governance protocols. To securely submit all NHS Health Check results to GP practices within an agreed time frame and in line with NICE guidance. Ensuring quality standards are fully met and that the programmes are delivered in a safe, high quality and customer - focused manner. Help to develop Somerset NHS Health Checks, supporting peers and the team to continually innovate and drive continued improvement. Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments - we're always looking to share knowledge and resources! Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance. RequirementsMore than anything, we are looking for a team player who puts their heart in to their work. We've got some core values that run through everything we do, and we'd love it if they resonate with you too!Be the changeYou like helping people. You'll be working with those who need help the most, empowering them to make positive changes to thrive.Be effectiveYou're patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.Be happyYou recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go. (Check out our rating on Glassdoor).Be successfulYou are motivated and driven. Happy working solo or as part of a team, you love meeting targets. And will be given opportunities to contribute and develop your career.Be big-hearted You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives.To work with us in this role you will need to have some delivery experience of supporting clients to make healthy lifestyle choices. However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you!Thrive Tribe is an equal opportunity workplace. We are committed to equal employment opportunity and will not discriminate.BenefitsContract Permanent, Part time - 30 hours per weekSalary £17,940Perks Every person makes Thrive Tribe the incredible place it is to work and play together, we're unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you; Flexible working Team culture building days Employee Health and Wellbeing Programmes Pension and Life Insurance Schemes Online Shopping discounts A day on us to participate in a Physical Activity of your choice! Closing Date The closing date for applications is 29th MarchWe reserve the right to close applications when we have received a sufficient number of suitable applicants.To apply attach your CV and a covering letter of at least 250 words.Applicants will be contacted by phone and email to outline the next stages of the process. Interviews will be online via Zoom.Location This job is based in Somerset, with regular travel across the County (car owner desired) & occasional requirements to attend Thrive Tribe HQ in Wells. The job will involve home working whilst this isolation period continues.Learn more about Somerset NHS Health Checks https //somersethealthchecks.co.uk/Got a question? Contact Eliza, local lead for Somerset NHS Health Checks on or email
Mar 24, 2021
Full time
Fancy joining us on our journey to empower over a million people to change their behaviours and thrive?At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! We're looking for an NHS Health Check Practitioner to join our Somerset NHS Health Check Service.Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don't like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.A typical day as a NHS Health Check Practitioner might include Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values! To use motivational interviewing or other behaviour change techniques to help clients improve their health To develop and maintain effective working relations with key partners and other health professional to establish appropriate referral systems and ensure holistic provision of care. To deliver NHS Health Checks including onward referrals to other local community activities, and wider Somerset services. Work towards hitting and surpassing target outcomes as agreed with the NHS Health Checks Coordinator. To promote and generate referrals into the NHS Health Checks programme, through high quality community engagement and outreach. To input data to the Somerset IT Platform/database in line with data protection and information governance protocols. To securely submit all NHS Health Check results to GP practices within an agreed time frame and in line with NICE guidance. Ensuring quality standards are fully met and that the programmes are delivered in a safe, high quality and customer - focused manner. Help to develop Somerset NHS Health Checks, supporting peers and the team to continually innovate and drive continued improvement. Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments - we're always looking to share knowledge and resources! Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance. RequirementsMore than anything, we are looking for a team player who puts their heart in to their work. We've got some core values that run through everything we do, and we'd love it if they resonate with you too!Be the changeYou like helping people. You'll be working with those who need help the most, empowering them to make positive changes to thrive.Be effectiveYou're patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.Be happyYou recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go. (Check out our rating on Glassdoor).Be successfulYou are motivated and driven. Happy working solo or as part of a team, you love meeting targets. And will be given opportunities to contribute and develop your career.Be big-hearted You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives.To work with us in this role you will need to have some delivery experience of supporting clients to make healthy lifestyle choices. However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you!Thrive Tribe is an equal opportunity workplace. We are committed to equal employment opportunity and will not discriminate.BenefitsContract Permanent, Part time - 30 hours per weekSalary £17,940Perks Every person makes Thrive Tribe the incredible place it is to work and play together, we're unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you; Flexible working Team culture building days Employee Health and Wellbeing Programmes Pension and Life Insurance Schemes Online Shopping discounts A day on us to participate in a Physical Activity of your choice! Closing Date The closing date for applications is 29th MarchWe reserve the right to close applications when we have received a sufficient number of suitable applicants.To apply attach your CV and a covering letter of at least 250 words.Applicants will be contacted by phone and email to outline the next stages of the process. Interviews will be online via Zoom.Location This job is based in Somerset, with regular travel across the County (car owner desired) & occasional requirements to attend Thrive Tribe HQ in Wells. The job will involve home working whilst this isolation period continues.Learn more about Somerset NHS Health Checks https //somersethealthchecks.co.uk/Got a question? Contact Eliza, local lead for Somerset NHS Health Checks on or email