Job Title: Customer Success Manager Salary: £50,000 per annum Location: Central London (2 days a week in the office) JGA are partnered with an exciting Fintech company seeking an experienced Customer Success Manger to join their team. To be successful you will have over 3 years experience within a CSM role, and strong experience within the Payroll Sector. Responsibilities Comprehend client needs and offer expert guidance on payment and expense management solutions. Oversee a portfolio of payroll clients, fostering and nurturing strong connections Ensure client contentment through outstanding customer service delivery. Encourage the adoption of products and stimulate usage. Recognise opportunities for expanding services to current clients. Collaborate with internal teams to ensure seamless account operations. Monitor and evaluate client usage to pinpoint potential issues or areas for enhancement. Provide regular updates and reports on client engagement and performance. Keep abreast of industry trends and advancements. Required Skills: Proficiency in customer success or account management, preferably in corporate payments or financial services Experience handling B2B Enterprise accounts Proficiency in contract negotiation Strong interpersonal abilities for building relationships Exceptional communication and presentation aptitude Capability to grasp intricate client needs and offer customized solutions Effective multitasking and prioritization in a dynamic setting Self-driven with a goal-oriented approach Familiarity with CRM systems and tools Knowledge of the payments and expense management industry is highly desirable Please note successful applicants will have demonstrated most/all of the desired skillset outlined above. Interested? Contact Tom Verrent at JGA today you can apply directly to this advert or email (url removed). JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. We are also committed to protecting and respecting your privacy. We are a specialist payroll, HR & Marketing recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Mar 28, 2024
Full time
Job Title: Customer Success Manager Salary: £50,000 per annum Location: Central London (2 days a week in the office) JGA are partnered with an exciting Fintech company seeking an experienced Customer Success Manger to join their team. To be successful you will have over 3 years experience within a CSM role, and strong experience within the Payroll Sector. Responsibilities Comprehend client needs and offer expert guidance on payment and expense management solutions. Oversee a portfolio of payroll clients, fostering and nurturing strong connections Ensure client contentment through outstanding customer service delivery. Encourage the adoption of products and stimulate usage. Recognise opportunities for expanding services to current clients. Collaborate with internal teams to ensure seamless account operations. Monitor and evaluate client usage to pinpoint potential issues or areas for enhancement. Provide regular updates and reports on client engagement and performance. Keep abreast of industry trends and advancements. Required Skills: Proficiency in customer success or account management, preferably in corporate payments or financial services Experience handling B2B Enterprise accounts Proficiency in contract negotiation Strong interpersonal abilities for building relationships Exceptional communication and presentation aptitude Capability to grasp intricate client needs and offer customized solutions Effective multitasking and prioritization in a dynamic setting Self-driven with a goal-oriented approach Familiarity with CRM systems and tools Knowledge of the payments and expense management industry is highly desirable Please note successful applicants will have demonstrated most/all of the desired skillset outlined above. Interested? Contact Tom Verrent at JGA today you can apply directly to this advert or email (url removed). JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. We are also committed to protecting and respecting your privacy. We are a specialist payroll, HR & Marketing recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Receptionist / Administrator Watford £24k - £25k Monday Friday (8.45am 5.30pm) Are you ready to join a dynamic and rapidly growing wellbeing company in Watford, known for its innovation and commitment to customer satisfaction? Here's your chance to become a vital part of their success story as a Receptionist, Front of House individual/Administrator, contributing to the seamless operation of their busy office environment. Your role will encompass a diverse range of responsibilities, including efficient management of office tasks, delivering exceptional customer service, and ensuring the smooth functioning of day-to-day operations. You will the Ambassador of this fabulous brand- being the first point of contact for individuals either on the phone or face to face. Your standards will be high and you will be someone who takes great pride in all that you do! Key Responsibilities: Order Management: Handling orders, including website orders, and ensuring timely picking, packing, and dispatch. Responding promptly to customer inquiries and resolving queries to maintain high customer satisfaction levels. Social Media Support: Assisting the Head of PR and Social and the Consultant in creating engaging social media content to enhance brand visibility and engagement. Stock Control: Managing stock levels for web orders, handling stock replenishment, and maintaining accurate stock records. Sales Support: Taking sales orders over the phone, providing product information, and processing orders efficiently to maximise sales opportunities. Data Management: Updating product databases, maintaining accurate customer records, and providing necessary support to the Operations team in data-related tasks. Office Administration: Performing general office management tasks, including answering calls, managing calendars, coordinating with couriers, and ensuring the office premises are well-maintained and organised. Customer Support: Offering comprehensive assistance to customers, including providing detailed product information, handling sample requests, and addressing customer queries effectively. Facilities Management: Overseeing office presentation and cleanliness, managing office supplies, and liaising with service providers to ensure smooth office operations. Visitor Management: Welcoming visitors to the office, catering to their needs, and ensuring a positive and professional visitor experience. Qualifications and Prior Experience: Receptionist/Administrative Experience: Demonstrated experience in a receptionist or office support role, preferably in a fast-paced environment. Proficiency in Microsoft Office: Strong numeracy skills and proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Industry Experience: Previous experience in the gift and/or beauty industry would be advantageous but not essential. Attention to Detail: Impeccable attention to detail and accuracy in handling administrative tasks. Positive Attitude: A quick learner with a positive, 'can-do' attitude and excellent communication skills. Organisational Skills: Highly organised with exceptional multitasking abilities and the ability to thrive in a busy working environment. What s in it for you? This is an excellent opportunity to join an innovative company and contribute to their continued success. You'll receive comprehensive benefits, including generous holiday allowance, discounted parking, employee assistance program, and eligibility for an annual bonus. Additional training investment will be provided to enhance your skills and certifications. Don't miss out on the chance to work closely with diverse departments and be part of a collaborative team culture. If you're adaptable, proactive, and ready to take on a rewarding challenge, apply now! What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice. Suitable keywords for this role may include; Receptionist, Reception, Front of Desk, Administrator, Office Coordinator, Administrative Assistant, Customer Service Representative, Office Administrator, Office Assistant, Front Office Executive, Reception Administrator, Office Support Specialist
Mar 27, 2024
Full time
Receptionist / Administrator Watford £24k - £25k Monday Friday (8.45am 5.30pm) Are you ready to join a dynamic and rapidly growing wellbeing company in Watford, known for its innovation and commitment to customer satisfaction? Here's your chance to become a vital part of their success story as a Receptionist, Front of House individual/Administrator, contributing to the seamless operation of their busy office environment. Your role will encompass a diverse range of responsibilities, including efficient management of office tasks, delivering exceptional customer service, and ensuring the smooth functioning of day-to-day operations. You will the Ambassador of this fabulous brand- being the first point of contact for individuals either on the phone or face to face. Your standards will be high and you will be someone who takes great pride in all that you do! Key Responsibilities: Order Management: Handling orders, including website orders, and ensuring timely picking, packing, and dispatch. Responding promptly to customer inquiries and resolving queries to maintain high customer satisfaction levels. Social Media Support: Assisting the Head of PR and Social and the Consultant in creating engaging social media content to enhance brand visibility and engagement. Stock Control: Managing stock levels for web orders, handling stock replenishment, and maintaining accurate stock records. Sales Support: Taking sales orders over the phone, providing product information, and processing orders efficiently to maximise sales opportunities. Data Management: Updating product databases, maintaining accurate customer records, and providing necessary support to the Operations team in data-related tasks. Office Administration: Performing general office management tasks, including answering calls, managing calendars, coordinating with couriers, and ensuring the office premises are well-maintained and organised. Customer Support: Offering comprehensive assistance to customers, including providing detailed product information, handling sample requests, and addressing customer queries effectively. Facilities Management: Overseeing office presentation and cleanliness, managing office supplies, and liaising with service providers to ensure smooth office operations. Visitor Management: Welcoming visitors to the office, catering to their needs, and ensuring a positive and professional visitor experience. Qualifications and Prior Experience: Receptionist/Administrative Experience: Demonstrated experience in a receptionist or office support role, preferably in a fast-paced environment. Proficiency in Microsoft Office: Strong numeracy skills and proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Industry Experience: Previous experience in the gift and/or beauty industry would be advantageous but not essential. Attention to Detail: Impeccable attention to detail and accuracy in handling administrative tasks. Positive Attitude: A quick learner with a positive, 'can-do' attitude and excellent communication skills. Organisational Skills: Highly organised with exceptional multitasking abilities and the ability to thrive in a busy working environment. What s in it for you? This is an excellent opportunity to join an innovative company and contribute to their continued success. You'll receive comprehensive benefits, including generous holiday allowance, discounted parking, employee assistance program, and eligibility for an annual bonus. Additional training investment will be provided to enhance your skills and certifications. Don't miss out on the chance to work closely with diverse departments and be part of a collaborative team culture. If you're adaptable, proactive, and ready to take on a rewarding challenge, apply now! What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice. Suitable keywords for this role may include; Receptionist, Reception, Front of Desk, Administrator, Office Coordinator, Administrative Assistant, Customer Service Representative, Office Administrator, Office Assistant, Front Office Executive, Reception Administrator, Office Support Specialist
Introduction We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Why work at Wipro? We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else. If you only meet some of the requirements for this role, that's okay! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Besides a competitive salary and benefits package, we are an exciting and dynamic company to work for. The Top Employer Institute ranked Wipro 1st overall in Europe a "Top Employer" for 2024, we were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning & Development, Wellbeing and Diversity and Inclusion. Wipro has been globally recognized by several organizations for our commitment to sustainability, inclusion, and diversity. Social good is in our DNA, we believe in sustainability for the health of our planet, its inhabitants, and our business. For over 75 years we have operated as a purpose-driven company with an unwavering commitment to our customers and our communities. Energized by what we call the Spirit of Wipro, we commit ourselves to being a catalyst for change - working to build a more just, equitable and sustainable society. Around 66% of Wipro's economic ownership is pledged towards philanthropic purposes . All of our employees are expected to embody Wipro's 5-Habits for Success which are: Being Respectful, Being Responsive, Always Communicating, Demonstrate Stewardship, Building Trust. Overview & Responsibilities Wipro Consulting operates as it's own Global Business Line reporting directly into Thierry Delaporte, our CEO. In his own words, this evolution of our business is aligned to our clients' strategic priorities, and will allow us to drive better delivery synergies and orchestration enhance the experience we deliver across the client journey streamline decision making and channel our investments more effectively build new capabilities ahead of the market to capitalize on untapped opportunities create more opportunities for talent development and reskilling, across the firm. Wipro empowers companies to transform their business and deliver superior experiences for their customers, partners and employees. Our Domain and Consulting (D&C) team is at the heart of this. With an entrepreneurial mindset and a sense of fun, we thoughtfully evaluate clients' problems; craft innovative solutions that leverage cutting-edge technologies; and work side-by-side with clients to drive business outcomes. Wipro D&C is a proactive force of change, a true partner in our clients' transformation, and a uniquely powerful group that combines strategic counsel with technical excellence. Our people are the tip-of-the-spear driving change, come join us! This career opportunity within our career framework is at Senior Partner level and is for our Energy consulting business unit. The role as Europe Energy Consulting Leader will have a focus on our Oil & Gas customers and their associated businesses, they will lead growth of the consulting business across strategic account(s) by leveraging both; existing & emerging capabilities, in addition to creating new strategic growth areas to deliver significant profitable growth for the accounts and consulting globally. We bring an experienced global team of domain specialists - including engineers, technology and business-skilled practitioners, as well as specialists in geoscience and other disciplines aligned to our client base. Our solutions cover the transformation lifecycle from assessment to delivery to sustainability. This role is expected to deliver growth across the following areas; Upstream Transformation, Sustainability, Decarbonization, Downstream, Energy Transition, Low Carbon Solutions, Business Solutions & Alliances Consulting capabilities across Digital Experiences & Design Thinking, Technology enabled Business Transformation, CxO Advisory including M&A, New Ways of Working, Vendor Consolidation & Target Operating Model Our Europe Energy Consulting Leader is expected to build and maintain C-level relationships and leverage strategic partnerships as relevant for business growth strategy, in collaboration with the Global Account Executives and other business leaders globally. Areas of focus Growth: Work with the leadership team to define and execute a sound business growth strategy for designated strategic account(s). Ensure the consulting business opens new Energy opportunities and expands Wipro's client positioning. Relationships: As a Senior Partner you bring deep expertise and good industry connections to develop the consulting and advisory business. Internal relationships are equally important as you work with a "One Wipro" mindset Solutions: Identifying & defining differentiated services and solutions for various process areas within designated strategic clients Customer Centricity: Delivering customer value as a central theme across all activities. Ensuring Wipro is delivering as a partner and aligned to client/customer value and strategic goals. Branding: Leverage the above to help create strong Wipro Market Positioning and increasing Wipro's mindshare Experience & Skills required Sell & Deliver Big picture orientation, conceiving effective strategies to drive growth Entrepreneurial drive with a can-do attitude and pragmatic approach Outstanding leadership, communication, relationship building and networking skills on the client side, ecosystem partners and internal organisation Successful in generating consulting business from new and existing accounts and have the capability to drive and lead customer relationships into multimillion-dollar engagements. Proven track record of winning transformational and strategic consulting sales, and strong focus on account planning, business development strategies, participating in large integrated deals, governance, delivery and operational management. Delivery and program expertise with experience in handling multi shore consulting projects with distributed teams delivering sustainable customer value. Know-how to comprehend complex scenarios, propose effective implementation plans & solutions in tackling challenges Driving Transformation Ability to probe customers, engage in conversations to uncover the underlying problems and shape the challenges into structured problem statements Significant transformation proposition definition and engagement shaping using core and disruptive technologies to solve business problems for tangible business benefits at large enterprise clients Be a champion and passionate advocate for transformation in the Energy landscape to reposition Wipro as a strategic partner to accelerate and sustain customer value. The individual must be an ambassador for Digital Adoption and Digital Transformation for the Energy industry. Influential internal change agent with gravitas and business building mindset Ability to drive and lead the strategic execution, manage change, build relationships with clients, partners, motivate teams and achieve results Have a good understanding of IT and digital technology especially those which are new and emerging, including its application to the Energy Talent Management Creative, collaborative, and motivating consulting leader who can focus diverse teams on common outcomes and goals Nurturing, developing, mentoring of top talent into future consulting business leaders Execution of organisational people strategy with strong collaboration from HR and Recruitment leads Proactively seeks opportunities to attract top diverse talent at all levels Exemplary professional and corporate track record, delivering concise and effective communications with authority Highly adaptable in dynamic environments and integrates effectively into a global matrix environment Strong desire to learn and shape your own career path, paving the way for your successor each time you progress Thought Leadership Ability to converse with industry leaders, analysts and formulate POV on trends Proactively propose solutions, investment decisions along with published artifacts, industry speakerships, analyst interactions etc Internal content and offerings creator, writes publications, blogs and whitepapers Utilises social media effectively with their digital presence Strong domain knowledge and experience of developing and delivering strategic business and transformative initiatives with a significant focus on Digital. As mentioned at the beginning, i f you only meet some of the requirements for this role, that's okay . click apply for full job details
Mar 26, 2024
Full time
Introduction We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Why work at Wipro? We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else. If you only meet some of the requirements for this role, that's okay! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Besides a competitive salary and benefits package, we are an exciting and dynamic company to work for. The Top Employer Institute ranked Wipro 1st overall in Europe a "Top Employer" for 2024, we were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning & Development, Wellbeing and Diversity and Inclusion. Wipro has been globally recognized by several organizations for our commitment to sustainability, inclusion, and diversity. Social good is in our DNA, we believe in sustainability for the health of our planet, its inhabitants, and our business. For over 75 years we have operated as a purpose-driven company with an unwavering commitment to our customers and our communities. Energized by what we call the Spirit of Wipro, we commit ourselves to being a catalyst for change - working to build a more just, equitable and sustainable society. Around 66% of Wipro's economic ownership is pledged towards philanthropic purposes . All of our employees are expected to embody Wipro's 5-Habits for Success which are: Being Respectful, Being Responsive, Always Communicating, Demonstrate Stewardship, Building Trust. Overview & Responsibilities Wipro Consulting operates as it's own Global Business Line reporting directly into Thierry Delaporte, our CEO. In his own words, this evolution of our business is aligned to our clients' strategic priorities, and will allow us to drive better delivery synergies and orchestration enhance the experience we deliver across the client journey streamline decision making and channel our investments more effectively build new capabilities ahead of the market to capitalize on untapped opportunities create more opportunities for talent development and reskilling, across the firm. Wipro empowers companies to transform their business and deliver superior experiences for their customers, partners and employees. Our Domain and Consulting (D&C) team is at the heart of this. With an entrepreneurial mindset and a sense of fun, we thoughtfully evaluate clients' problems; craft innovative solutions that leverage cutting-edge technologies; and work side-by-side with clients to drive business outcomes. Wipro D&C is a proactive force of change, a true partner in our clients' transformation, and a uniquely powerful group that combines strategic counsel with technical excellence. Our people are the tip-of-the-spear driving change, come join us! This career opportunity within our career framework is at Senior Partner level and is for our Energy consulting business unit. The role as Europe Energy Consulting Leader will have a focus on our Oil & Gas customers and their associated businesses, they will lead growth of the consulting business across strategic account(s) by leveraging both; existing & emerging capabilities, in addition to creating new strategic growth areas to deliver significant profitable growth for the accounts and consulting globally. We bring an experienced global team of domain specialists - including engineers, technology and business-skilled practitioners, as well as specialists in geoscience and other disciplines aligned to our client base. Our solutions cover the transformation lifecycle from assessment to delivery to sustainability. This role is expected to deliver growth across the following areas; Upstream Transformation, Sustainability, Decarbonization, Downstream, Energy Transition, Low Carbon Solutions, Business Solutions & Alliances Consulting capabilities across Digital Experiences & Design Thinking, Technology enabled Business Transformation, CxO Advisory including M&A, New Ways of Working, Vendor Consolidation & Target Operating Model Our Europe Energy Consulting Leader is expected to build and maintain C-level relationships and leverage strategic partnerships as relevant for business growth strategy, in collaboration with the Global Account Executives and other business leaders globally. Areas of focus Growth: Work with the leadership team to define and execute a sound business growth strategy for designated strategic account(s). Ensure the consulting business opens new Energy opportunities and expands Wipro's client positioning. Relationships: As a Senior Partner you bring deep expertise and good industry connections to develop the consulting and advisory business. Internal relationships are equally important as you work with a "One Wipro" mindset Solutions: Identifying & defining differentiated services and solutions for various process areas within designated strategic clients Customer Centricity: Delivering customer value as a central theme across all activities. Ensuring Wipro is delivering as a partner and aligned to client/customer value and strategic goals. Branding: Leverage the above to help create strong Wipro Market Positioning and increasing Wipro's mindshare Experience & Skills required Sell & Deliver Big picture orientation, conceiving effective strategies to drive growth Entrepreneurial drive with a can-do attitude and pragmatic approach Outstanding leadership, communication, relationship building and networking skills on the client side, ecosystem partners and internal organisation Successful in generating consulting business from new and existing accounts and have the capability to drive and lead customer relationships into multimillion-dollar engagements. Proven track record of winning transformational and strategic consulting sales, and strong focus on account planning, business development strategies, participating in large integrated deals, governance, delivery and operational management. Delivery and program expertise with experience in handling multi shore consulting projects with distributed teams delivering sustainable customer value. Know-how to comprehend complex scenarios, propose effective implementation plans & solutions in tackling challenges Driving Transformation Ability to probe customers, engage in conversations to uncover the underlying problems and shape the challenges into structured problem statements Significant transformation proposition definition and engagement shaping using core and disruptive technologies to solve business problems for tangible business benefits at large enterprise clients Be a champion and passionate advocate for transformation in the Energy landscape to reposition Wipro as a strategic partner to accelerate and sustain customer value. The individual must be an ambassador for Digital Adoption and Digital Transformation for the Energy industry. Influential internal change agent with gravitas and business building mindset Ability to drive and lead the strategic execution, manage change, build relationships with clients, partners, motivate teams and achieve results Have a good understanding of IT and digital technology especially those which are new and emerging, including its application to the Energy Talent Management Creative, collaborative, and motivating consulting leader who can focus diverse teams on common outcomes and goals Nurturing, developing, mentoring of top talent into future consulting business leaders Execution of organisational people strategy with strong collaboration from HR and Recruitment leads Proactively seeks opportunities to attract top diverse talent at all levels Exemplary professional and corporate track record, delivering concise and effective communications with authority Highly adaptable in dynamic environments and integrates effectively into a global matrix environment Strong desire to learn and shape your own career path, paving the way for your successor each time you progress Thought Leadership Ability to converse with industry leaders, analysts and formulate POV on trends Proactively propose solutions, investment decisions along with published artifacts, industry speakerships, analyst interactions etc Internal content and offerings creator, writes publications, blogs and whitepapers Utilises social media effectively with their digital presence Strong domain knowledge and experience of developing and delivering strategic business and transformative initiatives with a significant focus on Digital. As mentioned at the beginning, i f you only meet some of the requirements for this role, that's okay . click apply for full job details
Job Description: About us: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Role We're looking for an interim People Director EMEA that is smart, has high emotional intelligence, and possesses an appreciable sense of humour. You will have a track record of problem solving, understanding local compliance and practice in EMEA and continuously driving efficiency and automation. You will have experience building strategic HR teams and programs in a matrixed, global environment and are able to streamline operational activities. With senior leaders you can quickly understand the business to influence at all levels and deliver positive change throughout the organization. As a leader you know how to mentor, coach and inspire the team, breaking down silos and walls to help them succeed. You will grow your team to live our values of Collaboration, Trust, Impact and Excellence through their work, delivering a people-first approach to our client groups and to improve our own ways of working. A true proponent of data-driven strategies, you advocate for change and build relationships. Reporting to the VP, Global People Business Partner (EMEA/APAC) currently based in NYC this role will work on a hybrid-basis from our London office. You Will: Work with the VP to identify, resolve and steer the strategic people plan for the EMEA region. This will include reviewing processes, talent, training and tools to build a more systematic and scalable ways of working. Act as an international ambassador with a strategic mindset for transforming the employee experience in EMEA and be the voice of specific countries and regions within the people team. Align around clear goals, which helps connect us to the goals of the business and be a strategic partner to our leadership teams. You will develop an intimate understanding of the region you support and be a partner to executive leadership in EMEA on strategic initiatives including: employee engagement, retention, performance planning, employee relations matters, career development, employee metrics, succession planning and organizational structuring. Bring the right people together to build new tools and improve the way we work. Drive diversity, equity and inclusion within the organization, personally and programmatically. You will know how to talk about this concerning all areas of the employee life cycle, our internal programs and how we can have a positive change in each of the teams you support and take into account regional or country-specific areas of focus. Communicate openly, assuming good intent when working with our business, our team and our partners. With courage, you can speak up and be honest, even when it's hard. Take initiative and can use discretion to make decisions, fail fast and learn from any mistakes. You apply this philosophy to your management style too. You're striving to achieve great things and are unafraid of trying new things to get there with your team. You achieve what you promise your clients, your colleagues and your team - thoughtfully and reliably. Business leaders and your team know they can rely on you to achieve their goals and they experience excellent partnership from you and your team. Advocate for and help create human resource policies, practices and systems which help attract, retain and mobilize excellent talent, support business priorities and collective bargaining agreements, and promote competitive advantage. Work in ambiguity and handle issues that do not always have a process or a system in place Manage, directly and indirectly, a team of 7 EMEA-based HR professionals and 3 Talent Acquisition specialists. As well as working closely with COE's in the US (Comp, Talent Management) to roll out programs and get support for specific-EMEA challenges. You Have: 15+ years combined human resources & management experience Ability to position self as credible (garners respect, acts with integrity, keeps commitments); proactive (has a point of view, challenges assumptions, takes initiative); and a trusted thought partner (builds relationships, delivers results) Experienced manager and skilled at coaching team members through change as well as driving results and strategic operations Demonstrated experience and ability to balance business partnering skills with employee advocacy. Developed thoughtful, integrated approaches to promote diversity, equity and inclusion in talent attraction, development and retention Experience with labor relations, include contract negotiations, handling grievances and arbitrations, and contract interpretation. This would include HR experience working in countries with Workers Councils or Collective Bargaining Agreements Proven experience making recommendations for country-specific challenges and able to mitigate risks to the business Ability to use data and analytics to develop recommendations and actions Comprehensive Healthcare Plans Paid Time Off Retirement Plans Family Care Benefits Commuter Transit Program Subscription Discounts Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - People Job Category: Human Resources Union Status: Non-Union role Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at . Please put "Reasonable Accommodation" in the subject line.
Mar 25, 2024
Full time
Job Description: About us: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Role We're looking for an interim People Director EMEA that is smart, has high emotional intelligence, and possesses an appreciable sense of humour. You will have a track record of problem solving, understanding local compliance and practice in EMEA and continuously driving efficiency and automation. You will have experience building strategic HR teams and programs in a matrixed, global environment and are able to streamline operational activities. With senior leaders you can quickly understand the business to influence at all levels and deliver positive change throughout the organization. As a leader you know how to mentor, coach and inspire the team, breaking down silos and walls to help them succeed. You will grow your team to live our values of Collaboration, Trust, Impact and Excellence through their work, delivering a people-first approach to our client groups and to improve our own ways of working. A true proponent of data-driven strategies, you advocate for change and build relationships. Reporting to the VP, Global People Business Partner (EMEA/APAC) currently based in NYC this role will work on a hybrid-basis from our London office. You Will: Work with the VP to identify, resolve and steer the strategic people plan for the EMEA region. This will include reviewing processes, talent, training and tools to build a more systematic and scalable ways of working. Act as an international ambassador with a strategic mindset for transforming the employee experience in EMEA and be the voice of specific countries and regions within the people team. Align around clear goals, which helps connect us to the goals of the business and be a strategic partner to our leadership teams. You will develop an intimate understanding of the region you support and be a partner to executive leadership in EMEA on strategic initiatives including: employee engagement, retention, performance planning, employee relations matters, career development, employee metrics, succession planning and organizational structuring. Bring the right people together to build new tools and improve the way we work. Drive diversity, equity and inclusion within the organization, personally and programmatically. You will know how to talk about this concerning all areas of the employee life cycle, our internal programs and how we can have a positive change in each of the teams you support and take into account regional or country-specific areas of focus. Communicate openly, assuming good intent when working with our business, our team and our partners. With courage, you can speak up and be honest, even when it's hard. Take initiative and can use discretion to make decisions, fail fast and learn from any mistakes. You apply this philosophy to your management style too. You're striving to achieve great things and are unafraid of trying new things to get there with your team. You achieve what you promise your clients, your colleagues and your team - thoughtfully and reliably. Business leaders and your team know they can rely on you to achieve their goals and they experience excellent partnership from you and your team. Advocate for and help create human resource policies, practices and systems which help attract, retain and mobilize excellent talent, support business priorities and collective bargaining agreements, and promote competitive advantage. Work in ambiguity and handle issues that do not always have a process or a system in place Manage, directly and indirectly, a team of 7 EMEA-based HR professionals and 3 Talent Acquisition specialists. As well as working closely with COE's in the US (Comp, Talent Management) to roll out programs and get support for specific-EMEA challenges. You Have: 15+ years combined human resources & management experience Ability to position self as credible (garners respect, acts with integrity, keeps commitments); proactive (has a point of view, challenges assumptions, takes initiative); and a trusted thought partner (builds relationships, delivers results) Experienced manager and skilled at coaching team members through change as well as driving results and strategic operations Demonstrated experience and ability to balance business partnering skills with employee advocacy. Developed thoughtful, integrated approaches to promote diversity, equity and inclusion in talent attraction, development and retention Experience with labor relations, include contract negotiations, handling grievances and arbitrations, and contract interpretation. This would include HR experience working in countries with Workers Councils or Collective Bargaining Agreements Proven experience making recommendations for country-specific challenges and able to mitigate risks to the business Ability to use data and analytics to develop recommendations and actions Comprehensive Healthcare Plans Paid Time Off Retirement Plans Family Care Benefits Commuter Transit Program Subscription Discounts Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - People Job Category: Human Resources Union Status: Non-Union role Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at . Please put "Reasonable Accommodation" in the subject line.
Role: People Partner (FTC - 12 months) Location: London, England, United Kingdom ROLE MISSION Working in partnership with our client, the People Partner will support a client group of up to 200-300 people. You will support a number of Client Service Directors (and their respective account) and some central teams (Finance, Resourcing, Strategy and data planning). The role has a mixture of hands-on operational work mixed with projects. As an HR department we are growing and evolving to be able to deliver a value-added people-first service. You need to have good ER knowledge. Experience with TUPE is essential for this role given the nature of our business model. You will be responsible for all day to day HR activities and be a point of escalation for the HR team.This role would be suitable for someone that thrives in busy, fast paced environments.Our business Model is unique and we hope that you are too. We need you to have your finger on the pulse of new legislation with the wherewithal to help roll out legal requirements across the business ( for example Apprenticeship Levy and Gender Pay Gap reporting) You will be expected to travel throughout the UK to visit your accounts. WHAT YOU WILL BE DOING IN YOUR ROLE Management of a People Advisor Owner of our HR Operations - ensuring that we are legally compliant and we have the right systems and processes to support the smooth running of the department. Working with the rest of the HR Team to ensure that the workload in the department is evenly spread. First point of contact for your client groups. Providing sound and timely advice HR Advice on policy, process, employment law and best practice. This includes, but is not limited to: probationary reviews, absence management, the disciplinary process; handling grievances, performance management, the redundancy process and TUPE Create and develop effective working relationships with client groups. Be a trusted partner who is 'under the skin' of the business but able to take a step back to ensure alignment with wider people objectives and initiatives Interpret metrics and data and draw insights to support line management in making robust people and business decisions Collating development needs and feeding these into the wider HR team to ensure your client groups needs are met Lead and support on team projects WHAT SKILLS WILL HELP YOU BE SUCCESSFUL Excellent ER knowledge. You must be able to run the core HR processes: redundancies, Tupe transfers, disciplinaries and grievances and dismissals with little support You need experience managing a client group that are not all based under one roof. You are self aware and know when to reach out to your team and or the People Director for help You are a problem solver who can help resolve issues taking a people first approach You are commercial and understand the key drivers of a business and how we can help enable revenue growth. Excellent oral and written communication style Ability to build strong and effective relationships Friendly and able to build relationships, you will also possess the ability to maintain professional distance You will have experience working with internal recruitment teams You will be a good manager and comfortable supporting your own direct reports alongside other members of the team. Proven experience working as an HR Generalist in a fast paced and professional environment and have the confidence to drive initiatives to a high standard You are willing to travel as requested across the UK ABOUT OUR COMPANY Lots of agencies say they're different. OLIVER is. OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions. Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming. OUR VALUES We are a company built on our values, we have given you a brief overview below but would love to tell you more. Be Ambitious to succeed Be Imaginative to push the boundaries of what's possible Be Inspirational to do groundbreaking work Be always learningand listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations Follow us on Instagram oliver.talent Job Id: 8018 We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission,embedding sustainability into every department and through every stage of the project lifecycle. Inside Ideas Group and its'affiliatesare equal opportunity employerscommitted to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicantsshall beconsidered for employment without regard to race,ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity,disability status, or any other characteristic protected by local laws.
Mar 25, 2024
Full time
Role: People Partner (FTC - 12 months) Location: London, England, United Kingdom ROLE MISSION Working in partnership with our client, the People Partner will support a client group of up to 200-300 people. You will support a number of Client Service Directors (and their respective account) and some central teams (Finance, Resourcing, Strategy and data planning). The role has a mixture of hands-on operational work mixed with projects. As an HR department we are growing and evolving to be able to deliver a value-added people-first service. You need to have good ER knowledge. Experience with TUPE is essential for this role given the nature of our business model. You will be responsible for all day to day HR activities and be a point of escalation for the HR team.This role would be suitable for someone that thrives in busy, fast paced environments.Our business Model is unique and we hope that you are too. We need you to have your finger on the pulse of new legislation with the wherewithal to help roll out legal requirements across the business ( for example Apprenticeship Levy and Gender Pay Gap reporting) You will be expected to travel throughout the UK to visit your accounts. WHAT YOU WILL BE DOING IN YOUR ROLE Management of a People Advisor Owner of our HR Operations - ensuring that we are legally compliant and we have the right systems and processes to support the smooth running of the department. Working with the rest of the HR Team to ensure that the workload in the department is evenly spread. First point of contact for your client groups. Providing sound and timely advice HR Advice on policy, process, employment law and best practice. This includes, but is not limited to: probationary reviews, absence management, the disciplinary process; handling grievances, performance management, the redundancy process and TUPE Create and develop effective working relationships with client groups. Be a trusted partner who is 'under the skin' of the business but able to take a step back to ensure alignment with wider people objectives and initiatives Interpret metrics and data and draw insights to support line management in making robust people and business decisions Collating development needs and feeding these into the wider HR team to ensure your client groups needs are met Lead and support on team projects WHAT SKILLS WILL HELP YOU BE SUCCESSFUL Excellent ER knowledge. You must be able to run the core HR processes: redundancies, Tupe transfers, disciplinaries and grievances and dismissals with little support You need experience managing a client group that are not all based under one roof. You are self aware and know when to reach out to your team and or the People Director for help You are a problem solver who can help resolve issues taking a people first approach You are commercial and understand the key drivers of a business and how we can help enable revenue growth. Excellent oral and written communication style Ability to build strong and effective relationships Friendly and able to build relationships, you will also possess the ability to maintain professional distance You will have experience working with internal recruitment teams You will be a good manager and comfortable supporting your own direct reports alongside other members of the team. Proven experience working as an HR Generalist in a fast paced and professional environment and have the confidence to drive initiatives to a high standard You are willing to travel as requested across the UK ABOUT OUR COMPANY Lots of agencies say they're different. OLIVER is. OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions. Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming. OUR VALUES We are a company built on our values, we have given you a brief overview below but would love to tell you more. Be Ambitious to succeed Be Imaginative to push the boundaries of what's possible Be Inspirational to do groundbreaking work Be always learningand listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations Follow us on Instagram oliver.talent Job Id: 8018 We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission,embedding sustainability into every department and through every stage of the project lifecycle. Inside Ideas Group and its'affiliatesare equal opportunity employerscommitted to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicantsshall beconsidered for employment without regard to race,ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity,disability status, or any other characteristic protected by local laws.
Please note that this role will be available on a hybrid basis, but presence within our Bromsgrove office will be required. Base Salary: Between £30,000.00 - £40,000.00 per annum (Depending on Experience and Qualification Status ) plus potential bonus & benefits Bonus Potential : In excess of £10,000 subject to targets achieved. We also have an uncapped bonus earnings to be discussed at interview stage. Qualifications & Experience: GCSE Maths & English at Grade C/Level 4 or above Chartered Insurance Institute Certificate in Insurance Proven experience within the Commercial Insurance industry BENEFITS 28 Days holiday + UK Bank Holidays Paid day off on your birthday Enhanced Parental Leave - Maternity pay (after 2 years' service) = 13 weeks full pay and 13 weeks pay with / Paternity (after 2 years' service) = 4 weeks full pay Company Pension Plan Income Protection Insurance Scheme Death in Service Benefit (x2 times your annual salary) Cash plan benefit to assist with medical and wellbeing costs Annual charitable donation to chosen charity Support & funding for study towards your professional qualification Work from home/hybrid working (Once competent and agreed with line manager) Employee wellness programmes Cycle to Work Scheme Company Events Casual Dress Refer a friend scheme Paid time off for volunteering About You: Are you a target driven, experienced insurance professional who is keen to progress within a continually growing business? Do you have sound knowledge of Commercial Insurance, thrive on building successful client relationships and are now looking for your next career move, within a company full of opportunity? If so, we may have just the right role for you . About the Role : We are looking for an experienced and talented Senior Client Executive to manage an existing book of business, as well as being able to identify, attract and retain new clients in our core target industries, but predominantly within the Commercial Insurance Sector. You will work with our existing clients to deliver an exceptional service experience to our client base, with a focus on expertise, excellent customer service and the provision of market leading products. Within this role, you will work closely with the Managing Director and wider team to develop new products and enhancements to our products and services to ensure we continue to innovate and lead the standard within our core areas of specialty. About Us: De Novo Risk Solutions Ltd are part of the Lloyd & Whyte Group a group of businesses which provides insurance and financial services to specialist markets. DNRS specialise in providing Commercial Insurance solutions to a diverse range of businesses across the UK; ranging from single partner consultancies, to larger transport, recycling or manufacturing companies, exporting all over the world. At Lloyd & Whyte our business is centred around five core values - Fun, Supportive, Professional, Partnerships and Ambitious. By ensuring that these values are at the heart of everything we do, we're able to build a business that remains focused on delivering what we say we will to our clients, colleagues and business partners. Lloyd & Whyte Group are proud to be part of the Benefact Group - a charity owned, international family of financial services companies that give all available profits to charity and good causes. We're built on the idea that better business, can better lives. Key Responsibilities: Provide a comprehensive Commercial insurance service to existing and potential new customers. Develop a significant level of technical and industry expertise within the haulage and logistics sector, and to utilise this expertise when creating product propositions for our target clients To provide market leading risk management services, particularly with regards to motor fleet risks In conjunction with your direct report, to prepare and agree monthly and annual sales forecasts, targets, plans and budgets for your respective sales area To be responsible for achievement of all sales forecasts, plans, programmes and budgets in your respective sales area Monitor performance against objectives, forecasts, plans, targets and budgets and provide regular feedback to the Development Director in this respect To identify and generate own leads via LinkedIn, cold calling, introducers, partnerships. The business shall also provide leads to you to supplement your own activities but the driven desire to succeed and win business must come from the candidate To work closely with the Account Handling and claims teams, ensuring the very highest level of service and excellence at all times Identify, recommend and agree corrective action with the Development Director as appropriate, where deviations in performance below plans occur, or where other problems arise affecting sales or customer satisfaction To promote and maintain an internal and external brand of professionalism, expertise and excellence To assist with marketing efforts including the provision of content, attendance at industry events and other activities as may be required from time to time
Mar 23, 2024
Full time
Please note that this role will be available on a hybrid basis, but presence within our Bromsgrove office will be required. Base Salary: Between £30,000.00 - £40,000.00 per annum (Depending on Experience and Qualification Status ) plus potential bonus & benefits Bonus Potential : In excess of £10,000 subject to targets achieved. We also have an uncapped bonus earnings to be discussed at interview stage. Qualifications & Experience: GCSE Maths & English at Grade C/Level 4 or above Chartered Insurance Institute Certificate in Insurance Proven experience within the Commercial Insurance industry BENEFITS 28 Days holiday + UK Bank Holidays Paid day off on your birthday Enhanced Parental Leave - Maternity pay (after 2 years' service) = 13 weeks full pay and 13 weeks pay with / Paternity (after 2 years' service) = 4 weeks full pay Company Pension Plan Income Protection Insurance Scheme Death in Service Benefit (x2 times your annual salary) Cash plan benefit to assist with medical and wellbeing costs Annual charitable donation to chosen charity Support & funding for study towards your professional qualification Work from home/hybrid working (Once competent and agreed with line manager) Employee wellness programmes Cycle to Work Scheme Company Events Casual Dress Refer a friend scheme Paid time off for volunteering About You: Are you a target driven, experienced insurance professional who is keen to progress within a continually growing business? Do you have sound knowledge of Commercial Insurance, thrive on building successful client relationships and are now looking for your next career move, within a company full of opportunity? If so, we may have just the right role for you . About the Role : We are looking for an experienced and talented Senior Client Executive to manage an existing book of business, as well as being able to identify, attract and retain new clients in our core target industries, but predominantly within the Commercial Insurance Sector. You will work with our existing clients to deliver an exceptional service experience to our client base, with a focus on expertise, excellent customer service and the provision of market leading products. Within this role, you will work closely with the Managing Director and wider team to develop new products and enhancements to our products and services to ensure we continue to innovate and lead the standard within our core areas of specialty. About Us: De Novo Risk Solutions Ltd are part of the Lloyd & Whyte Group a group of businesses which provides insurance and financial services to specialist markets. DNRS specialise in providing Commercial Insurance solutions to a diverse range of businesses across the UK; ranging from single partner consultancies, to larger transport, recycling or manufacturing companies, exporting all over the world. At Lloyd & Whyte our business is centred around five core values - Fun, Supportive, Professional, Partnerships and Ambitious. By ensuring that these values are at the heart of everything we do, we're able to build a business that remains focused on delivering what we say we will to our clients, colleagues and business partners. Lloyd & Whyte Group are proud to be part of the Benefact Group - a charity owned, international family of financial services companies that give all available profits to charity and good causes. We're built on the idea that better business, can better lives. Key Responsibilities: Provide a comprehensive Commercial insurance service to existing and potential new customers. Develop a significant level of technical and industry expertise within the haulage and logistics sector, and to utilise this expertise when creating product propositions for our target clients To provide market leading risk management services, particularly with regards to motor fleet risks In conjunction with your direct report, to prepare and agree monthly and annual sales forecasts, targets, plans and budgets for your respective sales area To be responsible for achievement of all sales forecasts, plans, programmes and budgets in your respective sales area Monitor performance against objectives, forecasts, plans, targets and budgets and provide regular feedback to the Development Director in this respect To identify and generate own leads via LinkedIn, cold calling, introducers, partnerships. The business shall also provide leads to you to supplement your own activities but the driven desire to succeed and win business must come from the candidate To work closely with the Account Handling and claims teams, ensuring the very highest level of service and excellence at all times Identify, recommend and agree corrective action with the Development Director as appropriate, where deviations in performance below plans occur, or where other problems arise affecting sales or customer satisfaction To promote and maintain an internal and external brand of professionalism, expertise and excellence To assist with marketing efforts including the provision of content, attendance at industry events and other activities as may be required from time to time
Please note that this role will be available on a hybrid basis, but presence within our Bromsgrove office will be required. Base Salary: Between £30,000.00 - £40,000.00 per annum (Depending on Experience and Qualification Status ) plus potential bonus & benefits Bonus Potential : In excess of £10,000 subject to targets achieved. We also have an uncapped bonus earnings to be discussed at interview stage. Qualifications & Experience: GCSE Maths & English at Grade C/Level 4 or above Chartered Insurance Institute Certificate in Insurance Proven experience within the Commercial Insurance industry BENEFITS 28 Days holiday + UK Bank Holidays Paid day off on your birthday Enhanced Parental Leave - Maternity pay (after 2 years' service) = 13 weeks full pay and 13 weeks pay with / Paternity (after 2 years' service) = 4 weeks full pay Company Pension Plan Income Protection Insurance Scheme Death in Service Benefit (x2 times your annual salary) Cash plan benefit to assist with medical and wellbeing costs Annual charitable donation to chosen charity Support & funding for study towards your professional qualification Work from home/hybrid working (Once competent and agreed with line manager) Employee wellness programmes Cycle to Work Scheme Company Events Casual Dress Refer a friend scheme Paid time off for volunteering About You: Are you a target driven, experienced insurance professional who is keen to progress within a continually growing business? Do you have sound knowledge of Commercial Insurance, thrive on building successful client relationships and are now looking for your next career move, within a company full of opportunity? If so, we may have just the right role for you . About the Role : We are looking for an experienced and talented Senior Client Executive to manage an existing book of business, as well as being able to identify, attract and retain new clients in our core target industries, but predominantly within the Commercial Insurance Sector. You will work with our existing clients to deliver an exceptional service experience to our client base, with a focus on expertise, excellent customer service and the provision of market leading products. Within this role, you will work closely with the Managing Director and wider team to develop new products and enhancements to our products and services to ensure we continue to innovate and lead the standard within our core areas of specialty. About Us: De Novo Risk Solutions Ltd are part of the Lloyd & Whyte Group a group of businesses which provides insurance and financial services to specialist markets. DNRS specialise in providing Commercial Insurance solutions to a diverse range of businesses across the UK; ranging from single partner consultancies, to larger transport, recycling or manufacturing companies, exporting all over the world. At Lloyd & Whyte our business is centred around five core values - Fun, Supportive, Professional, Partnerships and Ambitious. By ensuring that these values are at the heart of everything we do, we're able to build a business that remains focused on delivering what we say we will to our clients, colleagues and business partners. Lloyd & Whyte Group are proud to be part of the Benefact Group - a charity owned, international family of financial services companies that give all available profits to charity and good causes. We're built on the idea that better business, can better lives. Key Responsibilities: Provide a comprehensive Commercial insurance service to existing and potential new customers. Develop a significant level of technical and industry expertise within the haulage and logistics sector, and to utilise this expertise when creating product propositions for our target clients To provide market leading risk management services, particularly with regards to motor fleet risks In conjunction with your direct report, to prepare and agree monthly and annual sales forecasts, targets, plans and budgets for your respective sales area To be responsible for achievement of all sales forecasts, plans, programmes and budgets in your respective sales area Monitor performance against objectives, forecasts, plans, targets and budgets and provide regular feedback to the Development Director in this respect To identify and generate own leads via LinkedIn, cold calling, introducers, partnerships. The business shall also provide leads to you to supplement your own activities but the driven desire to succeed and win business must come from the candidate To work closely with the Account Handling and claims teams, ensuring the very highest level of service and excellence at all times Identify, recommend and agree corrective action with the Development Director as appropriate, where deviations in performance below plans occur, or where other problems arise affecting sales or customer satisfaction To promote and maintain an internal and external brand of professionalism, expertise and excellence To assist with marketing efforts including the provision of content, attendance at industry events and other activities as may be required from time to time
Mar 23, 2024
Full time
Please note that this role will be available on a hybrid basis, but presence within our Bromsgrove office will be required. Base Salary: Between £30,000.00 - £40,000.00 per annum (Depending on Experience and Qualification Status ) plus potential bonus & benefits Bonus Potential : In excess of £10,000 subject to targets achieved. We also have an uncapped bonus earnings to be discussed at interview stage. Qualifications & Experience: GCSE Maths & English at Grade C/Level 4 or above Chartered Insurance Institute Certificate in Insurance Proven experience within the Commercial Insurance industry BENEFITS 28 Days holiday + UK Bank Holidays Paid day off on your birthday Enhanced Parental Leave - Maternity pay (after 2 years' service) = 13 weeks full pay and 13 weeks pay with / Paternity (after 2 years' service) = 4 weeks full pay Company Pension Plan Income Protection Insurance Scheme Death in Service Benefit (x2 times your annual salary) Cash plan benefit to assist with medical and wellbeing costs Annual charitable donation to chosen charity Support & funding for study towards your professional qualification Work from home/hybrid working (Once competent and agreed with line manager) Employee wellness programmes Cycle to Work Scheme Company Events Casual Dress Refer a friend scheme Paid time off for volunteering About You: Are you a target driven, experienced insurance professional who is keen to progress within a continually growing business? Do you have sound knowledge of Commercial Insurance, thrive on building successful client relationships and are now looking for your next career move, within a company full of opportunity? If so, we may have just the right role for you . About the Role : We are looking for an experienced and talented Senior Client Executive to manage an existing book of business, as well as being able to identify, attract and retain new clients in our core target industries, but predominantly within the Commercial Insurance Sector. You will work with our existing clients to deliver an exceptional service experience to our client base, with a focus on expertise, excellent customer service and the provision of market leading products. Within this role, you will work closely with the Managing Director and wider team to develop new products and enhancements to our products and services to ensure we continue to innovate and lead the standard within our core areas of specialty. About Us: De Novo Risk Solutions Ltd are part of the Lloyd & Whyte Group a group of businesses which provides insurance and financial services to specialist markets. DNRS specialise in providing Commercial Insurance solutions to a diverse range of businesses across the UK; ranging from single partner consultancies, to larger transport, recycling or manufacturing companies, exporting all over the world. At Lloyd & Whyte our business is centred around five core values - Fun, Supportive, Professional, Partnerships and Ambitious. By ensuring that these values are at the heart of everything we do, we're able to build a business that remains focused on delivering what we say we will to our clients, colleagues and business partners. Lloyd & Whyte Group are proud to be part of the Benefact Group - a charity owned, international family of financial services companies that give all available profits to charity and good causes. We're built on the idea that better business, can better lives. Key Responsibilities: Provide a comprehensive Commercial insurance service to existing and potential new customers. Develop a significant level of technical and industry expertise within the haulage and logistics sector, and to utilise this expertise when creating product propositions for our target clients To provide market leading risk management services, particularly with regards to motor fleet risks In conjunction with your direct report, to prepare and agree monthly and annual sales forecasts, targets, plans and budgets for your respective sales area To be responsible for achievement of all sales forecasts, plans, programmes and budgets in your respective sales area Monitor performance against objectives, forecasts, plans, targets and budgets and provide regular feedback to the Development Director in this respect To identify and generate own leads via LinkedIn, cold calling, introducers, partnerships. The business shall also provide leads to you to supplement your own activities but the driven desire to succeed and win business must come from the candidate To work closely with the Account Handling and claims teams, ensuring the very highest level of service and excellence at all times Identify, recommend and agree corrective action with the Development Director as appropriate, where deviations in performance below plans occur, or where other problems arise affecting sales or customer satisfaction To promote and maintain an internal and external brand of professionalism, expertise and excellence To assist with marketing efforts including the provision of content, attendance at industry events and other activities as may be required from time to time
Contents Location About the job Benefits Things you need to know Apply and further information Location Belfast, Cardiff, Darlington, Edinburgh, London About the job Summary Join a team at the heart of the global economy! We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video ! Our Digital, Data and Technology team develops and operates tools, services, and platforms that enable the UK government to provide world leading support to businesses in the UK and overseas. Youll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship, and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job description This role sits within the DIT Security Operations Centre (SOC), which is responsible for the identification and handling of security threats. You will be responsible for the monitoring aspects of the SOCs Target Operating Model (TOM) at a high level, acting as the final point of escalation for the resolution of incidents identified by SOC analysts. A key part of the role will be the identification and implementation of lessons learned from cyber security incidents as part of a continuous improvement cycle. Improvements to DITs capability to detect and response will be a priority. In the role you will be managing and mentoring junior SOC staff, and so this role is suitable for someone looking for a position of responsibility. Responsibilities Responsibilities In your day-to-day role, you will: Lead the implementation of the DIT monitoring policyand management of the SOC TOM, providing expert advice to junior SOC staff. Review existing and new data sources being ingested into the SIEM and propose and implement use cases for detection and analysis. Produce thorough documentation on complex incidents focussing on the improvements that can be made to processes, playbooks, and tooling. Manage incident response exercises and scoping, design and governance of red-teaming and threat-hunting activity in collaboration with the Threat Hunterand in line with DITs policies. Communicate the significance of the results of investigations and risk mitigation outcomes and engage with a broad range of senior stakeholders. Be responsible for defining the vision, principles, and strategy for incident response. Essential Skills and Experience You should be able to demonstrate essential skills and experience of: Significant experience of working at tier 2 or tier 3 in a SOC with management/mentoring responsibilities . Demonstrable experience with KQL or similar query language . Solid knowledge of various information security frameworks, for example MITRE. Demonstrable experience in cyber security incident management . Effective verbal and written communication skills. Demonstrable knowledge and experience of intrusion detection and analysis skills . Desirable Skills and Experience While not essential, it would be ideal if you have demonstrable skills and experience of: SIEM and Security Software, especially Microsoft Professional information security certification CISSP or similar. Experience of working in a multi-cloud environment. Knowledge or experience of forensics. Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview. Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way. Assessment and Interview As part of the application process you will be asked to upload a CV which outlines your experience, skills and fit for the role. At the sift stage for this role, Inspire People will assess you against the essential criteria listed above to compile a long list of applications. If you are progressed through to this stage, you will be asked to complete a short, pre-recorded video interview with Inspire People or provide written answers to questions. These applications will then be sifted by DIT hiring managers. Initial sifting will take place the week commencing 26th September, with CV submissions to DIT on the 30th September. Interviews will take place the week commencing 10th October. Please note that these dates are indicative and may be subject to change. At the interview stage for this role, we will assess your technical/specialist experience, outlined in the above role description, testing your ability through relevant assessments/presentations and ask you questions around Behaviours and Technical skills, which are part of the Civil Service Success Profiles . The technical element within the interview, where you will be asked a series of questions to demonstrate your specific professional skills and knowledge related directly to the job role and context, will assess against these Technical Skills: Intrusion detection and analysis Threat intelligence and assessment Incident management, investigation, and response Information risk assessment and risk management Applied security capability Query language expertise You will also be assessed against the Behaviours of: Developing Self and Others Changing and Improving Delivering at Pace Offer Stage Appointments may be made to candidates in merit order based on location preferences. The salary we will offer is determined using interview performance. Scores at interview translate to proficiency levels and an associated salary. Once a successful candidate has a proficiency level and is part of the capability framework, they will be given opportunities to self-assess to progress through the pay scale within their grade during their time at DIT. For further explanation of proficiency levels and more information about DDaT click here. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised. If successful and transferring from another Government Department a criminal record check may be carried out. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you. Please note the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role. Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at New entrants are expected to join on the minimum of the pay band. Reasonable adjustment If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs. Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email: ..... click apply for full job details
Sep 24, 2022
Full time
Contents Location About the job Benefits Things you need to know Apply and further information Location Belfast, Cardiff, Darlington, Edinburgh, London About the job Summary Join a team at the heart of the global economy! We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video ! Our Digital, Data and Technology team develops and operates tools, services, and platforms that enable the UK government to provide world leading support to businesses in the UK and overseas. Youll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship, and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job description This role sits within the DIT Security Operations Centre (SOC), which is responsible for the identification and handling of security threats. You will be responsible for the monitoring aspects of the SOCs Target Operating Model (TOM) at a high level, acting as the final point of escalation for the resolution of incidents identified by SOC analysts. A key part of the role will be the identification and implementation of lessons learned from cyber security incidents as part of a continuous improvement cycle. Improvements to DITs capability to detect and response will be a priority. In the role you will be managing and mentoring junior SOC staff, and so this role is suitable for someone looking for a position of responsibility. Responsibilities Responsibilities In your day-to-day role, you will: Lead the implementation of the DIT monitoring policyand management of the SOC TOM, providing expert advice to junior SOC staff. Review existing and new data sources being ingested into the SIEM and propose and implement use cases for detection and analysis. Produce thorough documentation on complex incidents focussing on the improvements that can be made to processes, playbooks, and tooling. Manage incident response exercises and scoping, design and governance of red-teaming and threat-hunting activity in collaboration with the Threat Hunterand in line with DITs policies. Communicate the significance of the results of investigations and risk mitigation outcomes and engage with a broad range of senior stakeholders. Be responsible for defining the vision, principles, and strategy for incident response. Essential Skills and Experience You should be able to demonstrate essential skills and experience of: Significant experience of working at tier 2 or tier 3 in a SOC with management/mentoring responsibilities . Demonstrable experience with KQL or similar query language . Solid knowledge of various information security frameworks, for example MITRE. Demonstrable experience in cyber security incident management . Effective verbal and written communication skills. Demonstrable knowledge and experience of intrusion detection and analysis skills . Desirable Skills and Experience While not essential, it would be ideal if you have demonstrable skills and experience of: SIEM and Security Software, especially Microsoft Professional information security certification CISSP or similar. Experience of working in a multi-cloud environment. Knowledge or experience of forensics. Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview. Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way. Assessment and Interview As part of the application process you will be asked to upload a CV which outlines your experience, skills and fit for the role. At the sift stage for this role, Inspire People will assess you against the essential criteria listed above to compile a long list of applications. If you are progressed through to this stage, you will be asked to complete a short, pre-recorded video interview with Inspire People or provide written answers to questions. These applications will then be sifted by DIT hiring managers. Initial sifting will take place the week commencing 26th September, with CV submissions to DIT on the 30th September. Interviews will take place the week commencing 10th October. Please note that these dates are indicative and may be subject to change. At the interview stage for this role, we will assess your technical/specialist experience, outlined in the above role description, testing your ability through relevant assessments/presentations and ask you questions around Behaviours and Technical skills, which are part of the Civil Service Success Profiles . The technical element within the interview, where you will be asked a series of questions to demonstrate your specific professional skills and knowledge related directly to the job role and context, will assess against these Technical Skills: Intrusion detection and analysis Threat intelligence and assessment Incident management, investigation, and response Information risk assessment and risk management Applied security capability Query language expertise You will also be assessed against the Behaviours of: Developing Self and Others Changing and Improving Delivering at Pace Offer Stage Appointments may be made to candidates in merit order based on location preferences. The salary we will offer is determined using interview performance. Scores at interview translate to proficiency levels and an associated salary. Once a successful candidate has a proficiency level and is part of the capability framework, they will be given opportunities to self-assess to progress through the pay scale within their grade during their time at DIT. For further explanation of proficiency levels and more information about DDaT click here. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised. If successful and transferring from another Government Department a criminal record check may be carried out. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you. Please note the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role. Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at New entrants are expected to join on the minimum of the pay band. Reasonable adjustment If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs. Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email: ..... click apply for full job details
ABOUT SPLASH DAMAGE We believe that games play better with friends. For more than 20 years, we've been creating team-based multiplayer experiences that have entertained tens of millions of players all over the world and forged countless new friendships along the way. Our studio culture is rooted in our open, friendly, and collaborative environment. Our games are made by people from all over the world, from our entry-level Fresh Talent hires to industry veterans, and we believe that fostering that diverse culture is the best way to build both our games and our studio. We have won numerous awards, including a 'World-Class' accreditation by Best Companies and being named one of the UK's 100 Best Large Companies to work for. While our offices are based in Bromley, UK, our people have access to progressive working patterns that give them the flexibility to decide how to do their best work. Benefits: We offer a comprehensive benefits package for you and your family, including: Work your way with access to progressive working patterns including hybrid and fully remote Substantial performance-related pay system on top of your basic compensation, along with enhanced pension contributions and our life assurance scheme Bespoke VISA and relocation packages for you and your family, with support from our team throughout the whole process 25 days of holiday and 8 Bank Holidays a year, plus our annual studio closure between Christmas and New Year's Private Medical and Dental Cover for you and your family, along with a 24/7 digital GP service Extensive Mental Health support, with Line Manager Mental Health training, a group of Mental Health First-Aiders, and on-site or remote counselling Our bespoke Learning and Development course framework to help you grow as an employee, manager, and leader Industry-leading fully paid 30 weeks maternity leave & 10 weeks paternity leave THE ROLE About Development Management at Splash Damage Development Managers are the execution pioneers here at Splash Damage, responsible for building and delivering game experiences that continually delight our fans on a daily basis. We are the guardians of agile development process and practice; are responsible for driving alignment and accountability within each game team; are relentlessly focused on continued improvement; and ensure product goals are met with mind-blowing ends. The Development Management team is a collective hivemind, collaborating with their product teams, operational disciplines and studio leadership, sharing knowledge and best practices. We are stewards of accountability making sure every developer here owns their products, processes and quality. We keep teams balanced, projects on track and stakeholders informed. We strive for smarter delivery, stronger teams and building forward-thinking live experiences that our players, and ourselves are all proud of. What you're responsible for: A Development Director leads and drives a game's overall development plan, constantly focused on team performance and health whilst executing against the ongoing vision for the game. They are entrusted with bringing together the people, materials and tools, unencumbering teams through constant direction, mentoring and management; and are not afraid to change agile production process to match team performance to ensure a strong focus on quality, teamwork, communication and improvement to continually execute great games and content. As a Development Director you own the project plan to launch and continually operate the game in on time, to quality, and within budget. Drawing on your agile leadership experience, you are able to continually review and improve the development process and team performance, and executive development plans to suit different projects. You are quality-first focused and understand the needs of our players and the business. You will be accountable for the overall project plan and make data-driven decisions to improve your teams and align them around the long-term plans for operating a GaaS. You will be the voice of reason when needed, as teams balance creative ambition with their proven capacity to execute on time. You will be the single source of truth and represent the state and the outlook of the project internally and to external clients; and able to foster a open, fun and transparent development culture that makes teams and players love the games we make. What we'd like to see: A gamer: you love games, you play games, you take play seriously - it's what drove you to the industry and why you love coming to work every single day A strategist: your careful planning and dream to produce results makes you an effective leader who can balance and prioritize short-term solutions with the long-term vision and goals; when making key decisions, you leave no stone unturned. A tactical delegator: you know how to get things done by using your tailored and proven management skills and clinical handling of agile development to allow your team to execute on the goals and craft the best product possible. Aspirational leader: you help others empower themselves by fostering an environment of shared ownership, accountability, constructive criticism, recognition, appreciation, and collaboration; you communicate daily with the team to update them on issues, achievements, priorities and goals. An information sponge: You are able to collect and articulate it with the teams and clients on a regular basis, tailoring your style and the content suitable to the audience at hand. A communications specialist: you know that good leadership is based on clear and aligned communication and trust. You are an ambitious leader that constantly maintains a high standard of openness and trust with every team member and expect the same high level of patience from your team as you do yourself. A meticulous planner: you've got the entire project mapped out with a clear view of the likely obstacles that are in your path and always have a crafted plan to steer clear of them through agile production and planning and advise other project leaders from falling over the same pitfalls. Splash Damage is an equal opportunity employer. We believe our teams create better work when they have a range of perspectives to draw from, and we are committed to creating an inclusive working environment that celebrates diversity.
Sep 24, 2022
Full time
ABOUT SPLASH DAMAGE We believe that games play better with friends. For more than 20 years, we've been creating team-based multiplayer experiences that have entertained tens of millions of players all over the world and forged countless new friendships along the way. Our studio culture is rooted in our open, friendly, and collaborative environment. Our games are made by people from all over the world, from our entry-level Fresh Talent hires to industry veterans, and we believe that fostering that diverse culture is the best way to build both our games and our studio. We have won numerous awards, including a 'World-Class' accreditation by Best Companies and being named one of the UK's 100 Best Large Companies to work for. While our offices are based in Bromley, UK, our people have access to progressive working patterns that give them the flexibility to decide how to do their best work. Benefits: We offer a comprehensive benefits package for you and your family, including: Work your way with access to progressive working patterns including hybrid and fully remote Substantial performance-related pay system on top of your basic compensation, along with enhanced pension contributions and our life assurance scheme Bespoke VISA and relocation packages for you and your family, with support from our team throughout the whole process 25 days of holiday and 8 Bank Holidays a year, plus our annual studio closure between Christmas and New Year's Private Medical and Dental Cover for you and your family, along with a 24/7 digital GP service Extensive Mental Health support, with Line Manager Mental Health training, a group of Mental Health First-Aiders, and on-site or remote counselling Our bespoke Learning and Development course framework to help you grow as an employee, manager, and leader Industry-leading fully paid 30 weeks maternity leave & 10 weeks paternity leave THE ROLE About Development Management at Splash Damage Development Managers are the execution pioneers here at Splash Damage, responsible for building and delivering game experiences that continually delight our fans on a daily basis. We are the guardians of agile development process and practice; are responsible for driving alignment and accountability within each game team; are relentlessly focused on continued improvement; and ensure product goals are met with mind-blowing ends. The Development Management team is a collective hivemind, collaborating with their product teams, operational disciplines and studio leadership, sharing knowledge and best practices. We are stewards of accountability making sure every developer here owns their products, processes and quality. We keep teams balanced, projects on track and stakeholders informed. We strive for smarter delivery, stronger teams and building forward-thinking live experiences that our players, and ourselves are all proud of. What you're responsible for: A Development Director leads and drives a game's overall development plan, constantly focused on team performance and health whilst executing against the ongoing vision for the game. They are entrusted with bringing together the people, materials and tools, unencumbering teams through constant direction, mentoring and management; and are not afraid to change agile production process to match team performance to ensure a strong focus on quality, teamwork, communication and improvement to continually execute great games and content. As a Development Director you own the project plan to launch and continually operate the game in on time, to quality, and within budget. Drawing on your agile leadership experience, you are able to continually review and improve the development process and team performance, and executive development plans to suit different projects. You are quality-first focused and understand the needs of our players and the business. You will be accountable for the overall project plan and make data-driven decisions to improve your teams and align them around the long-term plans for operating a GaaS. You will be the voice of reason when needed, as teams balance creative ambition with their proven capacity to execute on time. You will be the single source of truth and represent the state and the outlook of the project internally and to external clients; and able to foster a open, fun and transparent development culture that makes teams and players love the games we make. What we'd like to see: A gamer: you love games, you play games, you take play seriously - it's what drove you to the industry and why you love coming to work every single day A strategist: your careful planning and dream to produce results makes you an effective leader who can balance and prioritize short-term solutions with the long-term vision and goals; when making key decisions, you leave no stone unturned. A tactical delegator: you know how to get things done by using your tailored and proven management skills and clinical handling of agile development to allow your team to execute on the goals and craft the best product possible. Aspirational leader: you help others empower themselves by fostering an environment of shared ownership, accountability, constructive criticism, recognition, appreciation, and collaboration; you communicate daily with the team to update them on issues, achievements, priorities and goals. An information sponge: You are able to collect and articulate it with the teams and clients on a regular basis, tailoring your style and the content suitable to the audience at hand. A communications specialist: you know that good leadership is based on clear and aligned communication and trust. You are an ambitious leader that constantly maintains a high standard of openness and trust with every team member and expect the same high level of patience from your team as you do yourself. A meticulous planner: you've got the entire project mapped out with a clear view of the likely obstacles that are in your path and always have a crafted plan to steer clear of them through agile production and planning and advise other project leaders from falling over the same pitfalls. Splash Damage is an equal opportunity employer. We believe our teams create better work when they have a range of perspectives to draw from, and we are committed to creating an inclusive working environment that celebrates diversity.
Independent Office for Police Conduct
Sale, Cheshire
Job Introduction Job Title:Customer Contact Centre Advisor (Apprenticeship) - Hybrid working Salary:£18,453 rising to £24,605 on successful completion of apprenticeship Location:Sale Duration:Apprenticeship - 18 months FTC including End Point Assessment. Potential to be made permanent Your role The Customer Contact Centre Advisor will represent the IOPC as the first point of contact to the organisation, presenting a professional image providing advice and information to a range of external service users and stakeholders. Working as part of the Customer Contact Centre the Contact Centre Advisor will have a spectrum of responsibilities that encompass all elements of the contact centre. This will include providing a responsive telephone information service, responding to correspondence and complaints received from a range of external parties, including members of the public, police forces, MPs, solicitors and other agencies. The Contact Centre Advisor will be expected to support the delivery of excellent customer service, providing the best possible experience with the approach of 'getting it right first time' to manage service user expectation and to reduce avoidable contact. The complexity of enquiry or complaint will vary as will the demand of work at any one time. Contact Centre Advisor will work within a defined framework and fulfil individual targets to maximise contribution to team and directorate performance. Apprenticeship Information This is a fully funded Customer Service Specialist Level 3 apprenticeship. If you hold an equivalent level qualification in a similar subject, then you may not be eligible to undertake this apprenticeship. Throughout the duration of the apprenticeship, you will receive support from an approved apprentice provider and your line manager. As part of the apprenticeship, you must spend 20% of your time completing off the job learning. Functional Skills are a compulsory requirement for all apprentices who do not hold a level 2 qualification in GCSE Maths and English. If you are unable to prove your GCSE qualifications (i.e. produce a certificate) you may also be required to complete functional skills tests. This falls outside of the 20% off the job learning time. You will only be permitted to change IOPC roles in the duration of the apprenticeship where the new role accommodates meeting the apprenticeship standard and the hiring manager agrees to accommodate the apprenticeship. We'll assess you against these Level 1behaviours during the selection process: Delivering at Pace Communicating and Influencing Experience Working Together Developing Self and Others This vacancy is using Success Profiles, to find out more, please click here . Throughout the recruitment process we will also assess your Experience, Strengths,Values. As part of the application process, you will be asked to complete 3 sift questions based on the essential criteria. Anticipated assessment and interview dates are week commencing 10th October 2022. In addition to the interview, you will be required to complete a one hour written assessment on Monday 10th October at 12:00PM. If you are unable to attend this, please email: We reserve the right to close this advert early if a high number of applications is received. If you have already applied for this position in the last 3 months, please do not re-apply. Main Responsibility Process direct complaints received from members of the public to the appropriate police force or authority with minimal handling and representation . Be alert to and identify high profile matters and matters of public interest, and direct complaints that it may be appropriate not to forward to the force because of exceptional circumstances and draw these to the attention of the Customer Contact Centre Manager. Establish customer needs and provide appropriate information - which may range from advising on the role of the IOPC, the process for making a complaint or appeal to more general requests for information or signposting to other agencies Provide a responsive service to a range of service user queries and complaints ensuring prompt resolution of issues received by phone/email/letter/online form and fax. Respond to comebacks, complaints, MPs' letters and other correspondence. Take ownership of calls, queries and complaints, seeking to resolve issues to reduce subsequent contact providing the best possible experience for the service user. Where appropriate, liaise with internal and external stakeholders regarding complaints and information received and recognising where information is significantly complex or sensitive and handling the information as appropriate. Identify and collate trends data information on potentially high profile issues Deal with service users that can often be angry, distressed, and sometimes challenging but remaining courteous and have the ability to see things from the service user point of view to ensure a consistent and fair service is provided to all Alongside signposting complainants to advocacy and advice services where they can receive assistance in making a complaint, the post holder may need to take down the details of complaints and appeals/reviews over the phone in accordance with the IOPC Reasonable Adjustment policy. This relates particularly to callersthat may have an access or communication needs. Keep up to date with organisational issues and events, including press releases, report releases, changes to organisational practices to ensure knowledge is current in order to provide appropriate advice. Resolve queries first time to reduce subsequent contact providing the best possible experience for the service user. Record accurate enquiry and complaint information on relevant case and service user relationship management systems. Process and respond to Report Line contacts from serving Police Officers. Deal with whistleblowing allegations and liaise with the internal department regarding any whistleblowing Any other duties suitable to the grade, which may include administrative support, assisting more senior staff with face to face interactions with members of the public and post. Considering the validity of appeals/reviews received out of time and communicating the decision to the appellant and force, using clear guidance and standard template letters. Identifying any unusual, contentious or difficult cases and seeking appropriate advice to enable a sound decision to be taken. The Ideal Candidate Good general education and proven relevant experience of working in a customer focused advice or information handling environment Experience or potential to develop experience of dealing with challenging people over the phone Experience or potential to develop experience of responding to customer queries and complaints in writing Ability to demonstrate strong oral and written communication skills Confidence and ability to communicate with people at all levels Good organisational skills and ability to manage own workload Ability to be patient, resilient, sensitive and diplomatic when dealing with the public and stakeholders A capacity to conduct enquiries, obtain information and to use sound judgement to reach conclusions Good IT skills, including Microsoft Office and database systems Reasonable Adjustments The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email Package Description 27.5 days paid annual leave (increasing with service to 32.5 days) Options to carry over, buy or sell annual leave Civil Service pension PAM employee assistance programme Access to Civil Service Sports Council (CSSC) membership Staff networks focused on each of the protected characteristics - run for staff, by staff Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity behaviours Additional Information: The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions. The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us. This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process. Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Although we are currently unable to guarantee a longer or more permanent contract..... click apply for full job details
Sep 23, 2022
Full time
Job Introduction Job Title:Customer Contact Centre Advisor (Apprenticeship) - Hybrid working Salary:£18,453 rising to £24,605 on successful completion of apprenticeship Location:Sale Duration:Apprenticeship - 18 months FTC including End Point Assessment. Potential to be made permanent Your role The Customer Contact Centre Advisor will represent the IOPC as the first point of contact to the organisation, presenting a professional image providing advice and information to a range of external service users and stakeholders. Working as part of the Customer Contact Centre the Contact Centre Advisor will have a spectrum of responsibilities that encompass all elements of the contact centre. This will include providing a responsive telephone information service, responding to correspondence and complaints received from a range of external parties, including members of the public, police forces, MPs, solicitors and other agencies. The Contact Centre Advisor will be expected to support the delivery of excellent customer service, providing the best possible experience with the approach of 'getting it right first time' to manage service user expectation and to reduce avoidable contact. The complexity of enquiry or complaint will vary as will the demand of work at any one time. Contact Centre Advisor will work within a defined framework and fulfil individual targets to maximise contribution to team and directorate performance. Apprenticeship Information This is a fully funded Customer Service Specialist Level 3 apprenticeship. If you hold an equivalent level qualification in a similar subject, then you may not be eligible to undertake this apprenticeship. Throughout the duration of the apprenticeship, you will receive support from an approved apprentice provider and your line manager. As part of the apprenticeship, you must spend 20% of your time completing off the job learning. Functional Skills are a compulsory requirement for all apprentices who do not hold a level 2 qualification in GCSE Maths and English. If you are unable to prove your GCSE qualifications (i.e. produce a certificate) you may also be required to complete functional skills tests. This falls outside of the 20% off the job learning time. You will only be permitted to change IOPC roles in the duration of the apprenticeship where the new role accommodates meeting the apprenticeship standard and the hiring manager agrees to accommodate the apprenticeship. We'll assess you against these Level 1behaviours during the selection process: Delivering at Pace Communicating and Influencing Experience Working Together Developing Self and Others This vacancy is using Success Profiles, to find out more, please click here . Throughout the recruitment process we will also assess your Experience, Strengths,Values. As part of the application process, you will be asked to complete 3 sift questions based on the essential criteria. Anticipated assessment and interview dates are week commencing 10th October 2022. In addition to the interview, you will be required to complete a one hour written assessment on Monday 10th October at 12:00PM. If you are unable to attend this, please email: We reserve the right to close this advert early if a high number of applications is received. If you have already applied for this position in the last 3 months, please do not re-apply. Main Responsibility Process direct complaints received from members of the public to the appropriate police force or authority with minimal handling and representation . Be alert to and identify high profile matters and matters of public interest, and direct complaints that it may be appropriate not to forward to the force because of exceptional circumstances and draw these to the attention of the Customer Contact Centre Manager. Establish customer needs and provide appropriate information - which may range from advising on the role of the IOPC, the process for making a complaint or appeal to more general requests for information or signposting to other agencies Provide a responsive service to a range of service user queries and complaints ensuring prompt resolution of issues received by phone/email/letter/online form and fax. Respond to comebacks, complaints, MPs' letters and other correspondence. Take ownership of calls, queries and complaints, seeking to resolve issues to reduce subsequent contact providing the best possible experience for the service user. Where appropriate, liaise with internal and external stakeholders regarding complaints and information received and recognising where information is significantly complex or sensitive and handling the information as appropriate. Identify and collate trends data information on potentially high profile issues Deal with service users that can often be angry, distressed, and sometimes challenging but remaining courteous and have the ability to see things from the service user point of view to ensure a consistent and fair service is provided to all Alongside signposting complainants to advocacy and advice services where they can receive assistance in making a complaint, the post holder may need to take down the details of complaints and appeals/reviews over the phone in accordance with the IOPC Reasonable Adjustment policy. This relates particularly to callersthat may have an access or communication needs. Keep up to date with organisational issues and events, including press releases, report releases, changes to organisational practices to ensure knowledge is current in order to provide appropriate advice. Resolve queries first time to reduce subsequent contact providing the best possible experience for the service user. Record accurate enquiry and complaint information on relevant case and service user relationship management systems. Process and respond to Report Line contacts from serving Police Officers. Deal with whistleblowing allegations and liaise with the internal department regarding any whistleblowing Any other duties suitable to the grade, which may include administrative support, assisting more senior staff with face to face interactions with members of the public and post. Considering the validity of appeals/reviews received out of time and communicating the decision to the appellant and force, using clear guidance and standard template letters. Identifying any unusual, contentious or difficult cases and seeking appropriate advice to enable a sound decision to be taken. The Ideal Candidate Good general education and proven relevant experience of working in a customer focused advice or information handling environment Experience or potential to develop experience of dealing with challenging people over the phone Experience or potential to develop experience of responding to customer queries and complaints in writing Ability to demonstrate strong oral and written communication skills Confidence and ability to communicate with people at all levels Good organisational skills and ability to manage own workload Ability to be patient, resilient, sensitive and diplomatic when dealing with the public and stakeholders A capacity to conduct enquiries, obtain information and to use sound judgement to reach conclusions Good IT skills, including Microsoft Office and database systems Reasonable Adjustments The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email Package Description 27.5 days paid annual leave (increasing with service to 32.5 days) Options to carry over, buy or sell annual leave Civil Service pension PAM employee assistance programme Access to Civil Service Sports Council (CSSC) membership Staff networks focused on each of the protected characteristics - run for staff, by staff Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity behaviours Additional Information: The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions. The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us. This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process. Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Although we are currently unable to guarantee a longer or more permanent contract..... click apply for full job details
As part of the Digital Information Services team, you will be responsible for running our daily publishing service. You will ensure large volumes of corporate and policy releases from a range of specialist contributors across the organisation are published efficiently to deadline on our channels. You will review content, so all outputs meet publishing and accessibility guidelines and support our media team with publishing press releases and blogs. You will also help develop our new website, ensuring content is effectively tagged in line with our taxonomic structure to ensure that content search is effective and user experience is optimised. You will work closely with our Strategic Communications, Media and External Affairs teams in Communications as well as the wider business in co-ordinating multiple publication releases from brief through to launch in a fast-paced environment. Well want you to be analytical and enquiring, with the ability to use reporting packages and Excel to manipulate data, highlight trends and produce detailed reports. Your confidence in compiling dashboards and using a Content Management System will be complemented by good copywriting skills and you will have a sound understanding of the relationship between search and content. The Digital Information Services team manage Ofgems website, intranet, social media, and email subscription channels. As Digital Channels Officer youll be part of a vibrant, integrated team of communications specialists, dedicated to making a positive difference for consumers. Some out of hours working will be required as part of a shared duty rota. Responsibilities Delivery: Day-to-day running of Ofgems online publishing service, handling queries, ensuring adherence to content management and accessibility guidelines, and identifying opportunities to improve these. Developing and maintaining internal process guidance, identifying areas where additional content is required and ensuring updates are made to address any gaps. Technical Creating website and intranet content, including content tagging and copy-editing support where required. Supporting defect reporting, testing and resolution to help improve website function for our digital platforms with external agencies where required. Using appropriate project management methodology to deliver agreed objectives on time and to a high standard. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace Changing and Improving Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: Please refer to the Candidate Pack attached for full details. Benefits Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan. Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word supporting statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Sep 22, 2022
Full time
As part of the Digital Information Services team, you will be responsible for running our daily publishing service. You will ensure large volumes of corporate and policy releases from a range of specialist contributors across the organisation are published efficiently to deadline on our channels. You will review content, so all outputs meet publishing and accessibility guidelines and support our media team with publishing press releases and blogs. You will also help develop our new website, ensuring content is effectively tagged in line with our taxonomic structure to ensure that content search is effective and user experience is optimised. You will work closely with our Strategic Communications, Media and External Affairs teams in Communications as well as the wider business in co-ordinating multiple publication releases from brief through to launch in a fast-paced environment. Well want you to be analytical and enquiring, with the ability to use reporting packages and Excel to manipulate data, highlight trends and produce detailed reports. Your confidence in compiling dashboards and using a Content Management System will be complemented by good copywriting skills and you will have a sound understanding of the relationship between search and content. The Digital Information Services team manage Ofgems website, intranet, social media, and email subscription channels. As Digital Channels Officer youll be part of a vibrant, integrated team of communications specialists, dedicated to making a positive difference for consumers. Some out of hours working will be required as part of a shared duty rota. Responsibilities Delivery: Day-to-day running of Ofgems online publishing service, handling queries, ensuring adherence to content management and accessibility guidelines, and identifying opportunities to improve these. Developing and maintaining internal process guidance, identifying areas where additional content is required and ensuring updates are made to address any gaps. Technical Creating website and intranet content, including content tagging and copy-editing support where required. Supporting defect reporting, testing and resolution to help improve website function for our digital platforms with external agencies where required. Using appropriate project management methodology to deliver agreed objectives on time and to a high standard. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace Changing and Improving Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: Please refer to the Candidate Pack attached for full details. Benefits Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan. Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word supporting statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Red-on-line (an Infopro Digital Group branch) offers Environmental, Health, and Safety compliance solutions in more than 85 countries. Used by more than 2,000 world-leading companies, the services allow Health Safety and Environment managers to drive their entire risk management system using a complete digital SaaS and multilingual platform. Red-on-line has unique know-how combining content, advice, and software. Red-on-line supports organizations daily in their HSE risk management and their ISO 14001, 50001, and OHSAS 18001 certification processes. The Infopro Digital group is committed to a policy of equal opportunities, from recruitment to the career development of its employees. The job offers are open to everyone, naturally including people with disabilities. Red-on-line is looking for an experienced and data-driven Marketing Manager to join our Marketing Department's enthusiastic experts. This person will create and implement campaigns and events, increase engagement within core accounts (ABM), and support pipeline and revenue contribution for the sales team. The Marketing Manager will report to the CMO and closely work with the regional Sales team. Your role Within the Marketing department of Red-on-line, you join a team of international experts and manage the Demand Generation activity for the UK, Irish and Nordics markets. As a Demand Generation Specialist, you are responsible for developing and executing integrated multi-channels B to B lead generation campaigns and nurturing programs, to create a relevant and qualitative pipeline for our regional Sales teams. Through your actions, you create value and contribute directly to the performance of the company, your role is key in the organization. You also participate in giving Red-on-line a strong and differentiating positioning from its competitors, by promoting our content and creating an environment for continuous improvement of your campaigns. The position is based in our London office, in the City. What you will do Manage and support marketing campaigns and growth initiatives targeting our most valuable customers and prospects: build and execute high-performing programs and help build and coordinate marketing assets and deliverables for campaigns. Strategize, execute, and optimize a data-driven ABM strategy to achieve sales goals; craft the strategy, align internal teams, and lead project management. Support the sales team with strategic marketing inbound outreach, - build sales email sequences, call scripts Manage campaigns across the full marketing scope from external events, and email marketing, to ABM initiatives. Optimize lead handling, and outreach and help nurture marketing leads. Write, edit and proofread copy for materials for marketing campaigns. Help manage creative marketing material development (landing pages, ads, case studies, white papers, webinar decks ). Manage and optimize digital advertising campaigns on key social channels to drive demand. Analyze ROI and the effectiveness of marketing programs. Build reports and share performance with the regional Sales team. At Red-on-line, we encourage entrepreneurship. Beyond these missions, we expect you to be proactive and participate in the continuous improvement of your scope. Requirements Proven years marketing experience in a BtoB/SaaS company Proven track record of the creation and implementation of successful BtoB multi-channel campaigns Strong experience with client and prospect communications (from either sales or marketing) Excellent written and verbal communications skills Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high-impact activities, and keep multiple complex projects moving forward. Understanding of Enterprise business and target audiences Knowledge of Hubspot What we offer you An exciting position in an international environment with a steep learning curve Short decision-making processes and an agile team in an international company Space for your ideas and responsibility for your projects, from day 1 Benefits We know great people make great companies. Infopro Digital is defined by people and passion, and powered by knowledge and innovation. Everything we do is centred on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow. We run a Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others. In addition to a competitive salary we offer the following benefits: Flexible and hybrid working based on employee needs. 25 days annual leave (rising up to 30 days) Group personal pension plan Life assurance Interest free season ticket loan (STL) Private medical insurance Employee assistance programme Bonusly employee recognition Employee discount scheme Onsite monthly chair massage Eye-care Vouchers Discounted gym membership Agile/remote working Additional life assurance Bike to work Buying holiday Dental insurance Add partner to gym membership Health cash plan
Sep 19, 2022
Full time
Red-on-line (an Infopro Digital Group branch) offers Environmental, Health, and Safety compliance solutions in more than 85 countries. Used by more than 2,000 world-leading companies, the services allow Health Safety and Environment managers to drive their entire risk management system using a complete digital SaaS and multilingual platform. Red-on-line has unique know-how combining content, advice, and software. Red-on-line supports organizations daily in their HSE risk management and their ISO 14001, 50001, and OHSAS 18001 certification processes. The Infopro Digital group is committed to a policy of equal opportunities, from recruitment to the career development of its employees. The job offers are open to everyone, naturally including people with disabilities. Red-on-line is looking for an experienced and data-driven Marketing Manager to join our Marketing Department's enthusiastic experts. This person will create and implement campaigns and events, increase engagement within core accounts (ABM), and support pipeline and revenue contribution for the sales team. The Marketing Manager will report to the CMO and closely work with the regional Sales team. Your role Within the Marketing department of Red-on-line, you join a team of international experts and manage the Demand Generation activity for the UK, Irish and Nordics markets. As a Demand Generation Specialist, you are responsible for developing and executing integrated multi-channels B to B lead generation campaigns and nurturing programs, to create a relevant and qualitative pipeline for our regional Sales teams. Through your actions, you create value and contribute directly to the performance of the company, your role is key in the organization. You also participate in giving Red-on-line a strong and differentiating positioning from its competitors, by promoting our content and creating an environment for continuous improvement of your campaigns. The position is based in our London office, in the City. What you will do Manage and support marketing campaigns and growth initiatives targeting our most valuable customers and prospects: build and execute high-performing programs and help build and coordinate marketing assets and deliverables for campaigns. Strategize, execute, and optimize a data-driven ABM strategy to achieve sales goals; craft the strategy, align internal teams, and lead project management. Support the sales team with strategic marketing inbound outreach, - build sales email sequences, call scripts Manage campaigns across the full marketing scope from external events, and email marketing, to ABM initiatives. Optimize lead handling, and outreach and help nurture marketing leads. Write, edit and proofread copy for materials for marketing campaigns. Help manage creative marketing material development (landing pages, ads, case studies, white papers, webinar decks ). Manage and optimize digital advertising campaigns on key social channels to drive demand. Analyze ROI and the effectiveness of marketing programs. Build reports and share performance with the regional Sales team. At Red-on-line, we encourage entrepreneurship. Beyond these missions, we expect you to be proactive and participate in the continuous improvement of your scope. Requirements Proven years marketing experience in a BtoB/SaaS company Proven track record of the creation and implementation of successful BtoB multi-channel campaigns Strong experience with client and prospect communications (from either sales or marketing) Excellent written and verbal communications skills Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high-impact activities, and keep multiple complex projects moving forward. Understanding of Enterprise business and target audiences Knowledge of Hubspot What we offer you An exciting position in an international environment with a steep learning curve Short decision-making processes and an agile team in an international company Space for your ideas and responsibility for your projects, from day 1 Benefits We know great people make great companies. Infopro Digital is defined by people and passion, and powered by knowledge and innovation. Everything we do is centred on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow. We run a Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others. In addition to a competitive salary we offer the following benefits: Flexible and hybrid working based on employee needs. 25 days annual leave (rising up to 30 days) Group personal pension plan Life assurance Interest free season ticket loan (STL) Private medical insurance Employee assistance programme Bonusly employee recognition Employee discount scheme Onsite monthly chair massage Eye-care Vouchers Discounted gym membership Agile/remote working Additional life assurance Bike to work Buying holiday Dental insurance Add partner to gym membership Health cash plan
Your new firm This impressive firm are not only recognised as being at the forefront of Net Zero, due to their renewable energy infrastructure projects, but also for their major infrastructure legal advice. With a national reputation for excellence, this is a great opportunity enhance your career with this national heavyweight. Your new role With significant and impressive growth, this award-winning law firm are now looking to recruit a hardworking and personable Construction Associate / Senior Associate, with strong an experienced Construction Lawyer, with experience in managing key client relationships and junior of the team. You will have the opportunity to advise on cutting edge projects both nationally and internationally and play a key role in the development of the team. What you'll need to succeed You will have worked for a leading City or national firm with a reputation for high quality Construction and Engineering work across a number of sectors. You will be used to handling complex and varied work across ideally both Contentious and Non-Contentious work streams, though a preference for either would be equally attractive. Being a strong team player you will have excellent client relationship management skills and be keen to play a key part in supporting both business development and juniors in the team. What you'll get in return This is an unique opportunity to become a part of a determined and industry leading firm and team, with the chance to work alongside likeminded professionals who are top Directory ranked in their field. You will enjoy the opportunity to grow your career in a supportive yet competitive environment, whilst joining an internationally renowned firm, who are constantly growing and developing their service offering. With both flexible and hybrid working options available, this is a great opportunity that would suit full or part-time lawyers, and those already in the Southwest or those looking to relocate to the Southwest in the future. What you need to do now If you are interested in this role or are looking for further information,please contact Sheldon Carlisle in complete confidence at Hays Legal. If this job isn't right for you but you are looking for a new job, please feel free to get in touch for a confidential discussion on your career. We would expect a lawyer with the given PQE to have gained the level of experience required, but this does not preclude applications from those with more or less PQE. INDHLEG Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 19, 2022
Full time
Your new firm This impressive firm are not only recognised as being at the forefront of Net Zero, due to their renewable energy infrastructure projects, but also for their major infrastructure legal advice. With a national reputation for excellence, this is a great opportunity enhance your career with this national heavyweight. Your new role With significant and impressive growth, this award-winning law firm are now looking to recruit a hardworking and personable Construction Associate / Senior Associate, with strong an experienced Construction Lawyer, with experience in managing key client relationships and junior of the team. You will have the opportunity to advise on cutting edge projects both nationally and internationally and play a key role in the development of the team. What you'll need to succeed You will have worked for a leading City or national firm with a reputation for high quality Construction and Engineering work across a number of sectors. You will be used to handling complex and varied work across ideally both Contentious and Non-Contentious work streams, though a preference for either would be equally attractive. Being a strong team player you will have excellent client relationship management skills and be keen to play a key part in supporting both business development and juniors in the team. What you'll get in return This is an unique opportunity to become a part of a determined and industry leading firm and team, with the chance to work alongside likeminded professionals who are top Directory ranked in their field. You will enjoy the opportunity to grow your career in a supportive yet competitive environment, whilst joining an internationally renowned firm, who are constantly growing and developing their service offering. With both flexible and hybrid working options available, this is a great opportunity that would suit full or part-time lawyers, and those already in the Southwest or those looking to relocate to the Southwest in the future. What you need to do now If you are interested in this role or are looking for further information,please contact Sheldon Carlisle in complete confidence at Hays Legal. If this job isn't right for you but you are looking for a new job, please feel free to get in touch for a confidential discussion on your career. We would expect a lawyer with the given PQE to have gained the level of experience required, but this does not preclude applications from those with more or less PQE. INDHLEG Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Contracts Advisor (O&M) Contract (Inside IR35) London Job Purpose and Requirements: Support the Project in meeting its objectives through the placement of contracts within the allocated sub-sector contract portfolio. Validate, refine, develop, contracting strategy for allocated sub-sectors in readiness for implementation (including scope of work, demand profile, estimated contract value, market approach, bidders and the like); Run sourcing events as defined in the contracting strategy leading to the award recommendation of a contract, i.e. single-source, competitive tender and all required activity up to the point if award; Award, negotiate and execute contracts with relevant contractors based on strategy objectives, to include drafting full suite of contract documents (form of agreement, terms and conditions, scope of work, compensation, ehs, local content); Manage all required key output documents generated during the contracting process, including sub-sector contracting strategy (where needed), ITT/ATN, evaluation/negotiation plan, due-diligence reports, draft contract, evaluation, award recommendation Liaise with all key internal and external stakeholders to obtain support and endorsement of contracting activity, communicate updates, and response to queries; Responsibilities /Key Objectives Minimum of 8 years proven contracting experience ideally in the upstream oil and gas sector, mining industry, or energy related industry with O&M experience; Predominantly strategic and/or high value type contracting activity with significant contract negotiation and formulation experience through competitive tendering or single-source negotiations; Experience of expediting contracts from contract award to initial mobilisation, start-up, transition (from incumbent contractors) and on to transformational performance; Proven experience of negotiating and administering complex strategic and/or multi-service type contracts; Experience of working with the end to end Requisition to Payment contracting process is essential and ideally with SAP; Articulate in writing key contracting output documents; Academic qualifications to Diploma level in a business or management related subject advantageous. Skills: Ability to solve practical problems and deal with diverse business drivers and variables; Good understanding of the buying process and systems with an excellent understanding of the end to end RTP (Requisition to Pay) process; Computer literate and fully conversant with the Microsoft Office suite of software applications; Ability to solve practical problems and deal with a variety of variables; Ability to handle a number of tasks simultaneously; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; Good interpersonal skills and ability to work effectively with business users and other procurement advisers; Experience with SAP is an advantage. Business Behaviours: Commercially aware with sound business acumen; Receptive to handling a variety of tasks including strategic contracts, can react quickly and flexible to changing circumstances; Demonstrates a personal commitment to Health, Safety and the Environment; Excellent verbal, written and listening skills; Establishes priorities, ability to work on own initiative and takes a proactive approach but equally able to work effectively as part of a team; Seek ways to find and apply best practice; Ability to take responsibility and manage tasks through to completion; Open, honest and reliable. About Petroplan Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual. Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines. In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual. Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.
Jan 04, 2022
Full time
Contracts Advisor (O&M) Contract (Inside IR35) London Job Purpose and Requirements: Support the Project in meeting its objectives through the placement of contracts within the allocated sub-sector contract portfolio. Validate, refine, develop, contracting strategy for allocated sub-sectors in readiness for implementation (including scope of work, demand profile, estimated contract value, market approach, bidders and the like); Run sourcing events as defined in the contracting strategy leading to the award recommendation of a contract, i.e. single-source, competitive tender and all required activity up to the point if award; Award, negotiate and execute contracts with relevant contractors based on strategy objectives, to include drafting full suite of contract documents (form of agreement, terms and conditions, scope of work, compensation, ehs, local content); Manage all required key output documents generated during the contracting process, including sub-sector contracting strategy (where needed), ITT/ATN, evaluation/negotiation plan, due-diligence reports, draft contract, evaluation, award recommendation Liaise with all key internal and external stakeholders to obtain support and endorsement of contracting activity, communicate updates, and response to queries; Responsibilities /Key Objectives Minimum of 8 years proven contracting experience ideally in the upstream oil and gas sector, mining industry, or energy related industry with O&M experience; Predominantly strategic and/or high value type contracting activity with significant contract negotiation and formulation experience through competitive tendering or single-source negotiations; Experience of expediting contracts from contract award to initial mobilisation, start-up, transition (from incumbent contractors) and on to transformational performance; Proven experience of negotiating and administering complex strategic and/or multi-service type contracts; Experience of working with the end to end Requisition to Payment contracting process is essential and ideally with SAP; Articulate in writing key contracting output documents; Academic qualifications to Diploma level in a business or management related subject advantageous. Skills: Ability to solve practical problems and deal with diverse business drivers and variables; Good understanding of the buying process and systems with an excellent understanding of the end to end RTP (Requisition to Pay) process; Computer literate and fully conversant with the Microsoft Office suite of software applications; Ability to solve practical problems and deal with a variety of variables; Ability to handle a number of tasks simultaneously; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; Good interpersonal skills and ability to work effectively with business users and other procurement advisers; Experience with SAP is an advantage. Business Behaviours: Commercially aware with sound business acumen; Receptive to handling a variety of tasks including strategic contracts, can react quickly and flexible to changing circumstances; Demonstrates a personal commitment to Health, Safety and the Environment; Excellent verbal, written and listening skills; Establishes priorities, ability to work on own initiative and takes a proactive approach but equally able to work effectively as part of a team; Seek ways to find and apply best practice; Ability to take responsibility and manage tasks through to completion; Open, honest and reliable. About Petroplan Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual. Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines. In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual. Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.
Pertemps Network Group
Milton Keynes, Buckinghamshire
Our client, based in Central Milton Keynes, is looking for a Property Claims Handler to join their well-established and highly successful global organisation. Location: Milton Keynes Hours: 0900 - 1700 Salary: £22,500 - £24,500K This is a permanent role with a view to start as soon as possible, on successful completion of a DBS check. Role You'll be supporting their valued clients in proactively handling a range of Property claims. These include buildings and contents and range from fire to theft, escape of water to subsidence. With your role, you'll be speaking with the insured, third parties and suppliers to gather all information about the claim, checking policy information and cover. Some claims may require management and monitoring of external service suppliers and further investigation in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim It's essential that you'll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution in partnership to support claims settlement in a swift and timely manner. Ideal Candidate We're looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in developing client servicing skills. Previous Property Claims handling experience is preferred, but we'd like to hear from you if you have a similar commercial claims background. Additionally, we'd like you to have: Good negotiation skills - for arranging appointments, negotiation settlement, explaining information Knowledge of the claims process and information that needs to be gathered, assessed and reviewed Strong relationship building skills - engaging with all parties, providing support and help when it's most needed To understand what matters to the customer and to put this first - putting yourself in their shoes Good IT skills, with a keen eye for detail Ideally hold an insurance qualification, but we'll support and fund you to gain this if not Flexibility in travelling on adhoc occasions for training and meetings
Dec 09, 2021
Full time
Our client, based in Central Milton Keynes, is looking for a Property Claims Handler to join their well-established and highly successful global organisation. Location: Milton Keynes Hours: 0900 - 1700 Salary: £22,500 - £24,500K This is a permanent role with a view to start as soon as possible, on successful completion of a DBS check. Role You'll be supporting their valued clients in proactively handling a range of Property claims. These include buildings and contents and range from fire to theft, escape of water to subsidence. With your role, you'll be speaking with the insured, third parties and suppliers to gather all information about the claim, checking policy information and cover. Some claims may require management and monitoring of external service suppliers and further investigation in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim It's essential that you'll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution in partnership to support claims settlement in a swift and timely manner. Ideal Candidate We're looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in developing client servicing skills. Previous Property Claims handling experience is preferred, but we'd like to hear from you if you have a similar commercial claims background. Additionally, we'd like you to have: Good negotiation skills - for arranging appointments, negotiation settlement, explaining information Knowledge of the claims process and information that needs to be gathered, assessed and reviewed Strong relationship building skills - engaging with all parties, providing support and help when it's most needed To understand what matters to the customer and to put this first - putting yourself in their shoes Good IT skills, with a keen eye for detail Ideally hold an insurance qualification, but we'll support and fund you to gain this if not Flexibility in travelling on adhoc occasions for training and meetings
Duties/ResponsibilitiesEMCOR UK are offering a FT Perm role for a M&E Team Leader to join our busy site team at GSK Stevenage.Job Purpose:To play a key role in the overall success of our organization by planning, managing, and monitoring the engineering functions of the existing technical team. You will be responsible for overseeing all works conducted by the team and sub-contractors in order to ensure safe and successful completion.Responsibilities:As the technical expert, the Technical Team Leader will manage a diverse team of engineers supporting a site consisting of offices, laboratories and plant. You will Participate in assigned long-term preventative maintenance programs and projects and create detailed processes, and procedures for engineering staff to use and abide by:Check and confirm the accuracy of the work performed and the methods used by engineering staffMonitor and determine various staffing and training needsOversight of the team routine operations by handling repairs and assisting management with administrative duties.Develop and maintain relations with Compliance/HSE Specialist, the Programme Manager and the Client to ensure the effective operation of the site.Supervise installation and initial start-up of engineering equipment.Modify processes to enhance operation productivity.Assign, train, develop and supervise work of engineering department.Ensure all additional work requests are actioned in a timely manner to a successful conclusion, keeping all relevant parties informed.Key duties & Responsibilities:To oversee the daily operations of the technical team (including sub-contractors)To manage and monitor legal compliant inspections and preventative planned maintenance programmes.Preparation of annual PPM and statutory compliance programme of worksProcessing test certificatesPlan, schedule and monitor inspection and testing programmesSupport the Management Team with the mandatory compliance and statutory legislation relating to the building infrastructureCarry out risk assessments for buildings, grounds and specialist areas, engaging contractors where necessary (including asbestos)Working knowledge of MoC's and an understanding of OSHA (desirable)Annually review team to identify training needs and performance managementAny other duties as reasonably requestedPerson SpecificationMinimum of HNC/HND in Engineering or time served technical apprenticeshipIf Electrically biased,18th Edition, C&G 2391 (or equiv) Inspection and Test. If Mechanical, FGas,AHU/Ventilation experience desirable6+ years of engineering experience, ideally in a supervisory roleLeadership skills necessary to manage and develop a teamOrganizational competencies and project management skills to keep projects, processes, and the entire engineering team on trackSelf-motivated attitude with the ability to multitask and thrive in a timeline-driven environmentInterpersonal communication skills with expertise in distilling complicated topics to a broader audienceHealth and Safety qualification (ideally IOSH MS)Benefits 25 days annual leave Pension schemes Cycle scheme Company sick pay Flexible Working policy where applicable and feasible Employee benefit discounts including childcare vouchers Personal Development opportunities: our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career. Staff canteen (subsidised) at Stevenage, Ware and Weybridge. Discount on GSK Products in Onsite shop (Aqua fresh, Sensodyne, Voltarol,… ) In Learning with Lynda.com content (Linked in Learning), Career Innovation, Leading Edge - online platforms for professional development and growth Creating Balance; our steering group promotes Diversity and Inclusion throughout our business. Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress. Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity. Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work
Dec 09, 2021
Full time
Duties/ResponsibilitiesEMCOR UK are offering a FT Perm role for a M&E Team Leader to join our busy site team at GSK Stevenage.Job Purpose:To play a key role in the overall success of our organization by planning, managing, and monitoring the engineering functions of the existing technical team. You will be responsible for overseeing all works conducted by the team and sub-contractors in order to ensure safe and successful completion.Responsibilities:As the technical expert, the Technical Team Leader will manage a diverse team of engineers supporting a site consisting of offices, laboratories and plant. You will Participate in assigned long-term preventative maintenance programs and projects and create detailed processes, and procedures for engineering staff to use and abide by:Check and confirm the accuracy of the work performed and the methods used by engineering staffMonitor and determine various staffing and training needsOversight of the team routine operations by handling repairs and assisting management with administrative duties.Develop and maintain relations with Compliance/HSE Specialist, the Programme Manager and the Client to ensure the effective operation of the site.Supervise installation and initial start-up of engineering equipment.Modify processes to enhance operation productivity.Assign, train, develop and supervise work of engineering department.Ensure all additional work requests are actioned in a timely manner to a successful conclusion, keeping all relevant parties informed.Key duties & Responsibilities:To oversee the daily operations of the technical team (including sub-contractors)To manage and monitor legal compliant inspections and preventative planned maintenance programmes.Preparation of annual PPM and statutory compliance programme of worksProcessing test certificatesPlan, schedule and monitor inspection and testing programmesSupport the Management Team with the mandatory compliance and statutory legislation relating to the building infrastructureCarry out risk assessments for buildings, grounds and specialist areas, engaging contractors where necessary (including asbestos)Working knowledge of MoC's and an understanding of OSHA (desirable)Annually review team to identify training needs and performance managementAny other duties as reasonably requestedPerson SpecificationMinimum of HNC/HND in Engineering or time served technical apprenticeshipIf Electrically biased,18th Edition, C&G 2391 (or equiv) Inspection and Test. If Mechanical, FGas,AHU/Ventilation experience desirable6+ years of engineering experience, ideally in a supervisory roleLeadership skills necessary to manage and develop a teamOrganizational competencies and project management skills to keep projects, processes, and the entire engineering team on trackSelf-motivated attitude with the ability to multitask and thrive in a timeline-driven environmentInterpersonal communication skills with expertise in distilling complicated topics to a broader audienceHealth and Safety qualification (ideally IOSH MS)Benefits 25 days annual leave Pension schemes Cycle scheme Company sick pay Flexible Working policy where applicable and feasible Employee benefit discounts including childcare vouchers Personal Development opportunities: our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career. Staff canteen (subsidised) at Stevenage, Ware and Weybridge. Discount on GSK Products in Onsite shop (Aqua fresh, Sensodyne, Voltarol,… ) In Learning with Lynda.com content (Linked in Learning), Career Innovation, Leading Edge - online platforms for professional development and growth Creating Balance; our steering group promotes Diversity and Inclusion throughout our business. Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress. Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity. Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work
Sellick Partnership are currently working with a well-established Top 250 law firm. An opportunity has arisen for an experienced Employment Solicitor/Legal Executive to assist their busy Employment team on a long term locum basis. The successful Employment Solicitor will be dealing with a caseload consisting of predominately non-contentious Employment matters including TUPE, restructures, employee relations, changing terms and conditions, IR35 etc. The firm are looking for an Employment Solicitor who has experience handling fast paced and highly demanding medium to large corporate clients. They will be able to start immediately or at short notice, and will be available on an ongoing basis. This is a fantastic opportunity to secure a long term contract at a well-established firm, with a highly attractive hourly rate. For more information about this Employment Solicitor position, or to discuss the current locum market if for anybody thinking of becoming a locum, please contact Michael Bailey at Sellick Partnership. Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.
Dec 05, 2021
Full time
Sellick Partnership are currently working with a well-established Top 250 law firm. An opportunity has arisen for an experienced Employment Solicitor/Legal Executive to assist their busy Employment team on a long term locum basis. The successful Employment Solicitor will be dealing with a caseload consisting of predominately non-contentious Employment matters including TUPE, restructures, employee relations, changing terms and conditions, IR35 etc. The firm are looking for an Employment Solicitor who has experience handling fast paced and highly demanding medium to large corporate clients. They will be able to start immediately or at short notice, and will be available on an ongoing basis. This is a fantastic opportunity to secure a long term contract at a well-established firm, with a highly attractive hourly rate. For more information about this Employment Solicitor position, or to discuss the current locum market if for anybody thinking of becoming a locum, please contact Michael Bailey at Sellick Partnership. Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.