Care First UK Recruitment Solutions
Blandford Forum, Dorset
Learning Disabilities Support Manager Permanent position Near Blandford, Dorset £36050 per annum Supported Living Service Are you a passionate, dedicated and determined Learning Disabilities Support Manager looking for a fresh new challenge? We are looking for someone with a strong track record of sector-based experience in a Senior post, this role will be crucial in ensuring we can continue or goal of making a difference everyday to those we support. You will be managing a Supported Living in Dorset ensuring the delivery of high quality and person-centred support to adults with Learning Disabilities and Autism in our Supported Living Service based near Blandford, Dorset. Experience of managing similar services for people with learning disabilities and managing staff teams would be an advantage. You will be a driver with access to a car. Your role will involve: Directly line manager to Deputy Support Manager and team of Support Workers. Provide regular supervisions, appraisals and inductions. Ensure quality and compliance is maintained within the locations, including regular finance audits, updating the people we support plans, risk assessments and facilitating person centred plan meetings with and behalf of the people we support. Attend review meetings for the people we support. Assess and reviewing existing and new support contracts. Provide on-call support where required. Monitor goals and actions relating to the persons supports needs and expectations of the Local Authority. Build and retaining positive relationships with internal and external partners. Ideal candidate requirements For this position we would consider a Support Manager or Service Manager or similar. Have NVQ/QCF Level 5 in Health and Social Care. You will be a driver with access to a car. You should be creative and adaptable and have a positive attitude and be enthusiastic. Ability to assess, plan, monitor support achieve and evidence outcomes. Learning Disabilities or Complex Care experience is desirable. You must have excellent time management skills with the ability to plan and prioritise a complex workload. Committed to lead, mentor, and coach teams within a Health & Social Care setting. Knowledge and understanding of CQC/SCI regulations and reporting requirements. Knowledge of Positive Behaviour Support (PBS) is very useful. Good interpersonal and communications skills. Competent IT skills. Benefit Package Salary offered £36050 per annum. Blue light card Enjoy discounts in your favourite Shops and Restaurants, On Travel, and Great days out all provided at no cost to you. Early Day scheme 28 Days annual leave (Including bank holidays which will increase the longer you stay with the client). All training paid for DBS paid Life assurance and Pension scheme. Opportunity to join a very productive not for profit care provider. Care First UK are Permanent Healthcare Recruitment Specialists acting on behalf of our client. Our client is unable to sponsor or take over sponsorship of an employment Visa at this time. This advertised job is not eligible for sponsorship at the moment. A pre-condition of this employment is that you must hold a right to work in the UK. To apply, please send your CV and a brief cover letter outlining your experience and motivation to Kieran. (url removed) Alternatively call any time on: (phone number removed) Ref : Blandford/AJ/125 INDMAN
Mar 29, 2024
Full time
Learning Disabilities Support Manager Permanent position Near Blandford, Dorset £36050 per annum Supported Living Service Are you a passionate, dedicated and determined Learning Disabilities Support Manager looking for a fresh new challenge? We are looking for someone with a strong track record of sector-based experience in a Senior post, this role will be crucial in ensuring we can continue or goal of making a difference everyday to those we support. You will be managing a Supported Living in Dorset ensuring the delivery of high quality and person-centred support to adults with Learning Disabilities and Autism in our Supported Living Service based near Blandford, Dorset. Experience of managing similar services for people with learning disabilities and managing staff teams would be an advantage. You will be a driver with access to a car. Your role will involve: Directly line manager to Deputy Support Manager and team of Support Workers. Provide regular supervisions, appraisals and inductions. Ensure quality and compliance is maintained within the locations, including regular finance audits, updating the people we support plans, risk assessments and facilitating person centred plan meetings with and behalf of the people we support. Attend review meetings for the people we support. Assess and reviewing existing and new support contracts. Provide on-call support where required. Monitor goals and actions relating to the persons supports needs and expectations of the Local Authority. Build and retaining positive relationships with internal and external partners. Ideal candidate requirements For this position we would consider a Support Manager or Service Manager or similar. Have NVQ/QCF Level 5 in Health and Social Care. You will be a driver with access to a car. You should be creative and adaptable and have a positive attitude and be enthusiastic. Ability to assess, plan, monitor support achieve and evidence outcomes. Learning Disabilities or Complex Care experience is desirable. You must have excellent time management skills with the ability to plan and prioritise a complex workload. Committed to lead, mentor, and coach teams within a Health & Social Care setting. Knowledge and understanding of CQC/SCI regulations and reporting requirements. Knowledge of Positive Behaviour Support (PBS) is very useful. Good interpersonal and communications skills. Competent IT skills. Benefit Package Salary offered £36050 per annum. Blue light card Enjoy discounts in your favourite Shops and Restaurants, On Travel, and Great days out all provided at no cost to you. Early Day scheme 28 Days annual leave (Including bank holidays which will increase the longer you stay with the client). All training paid for DBS paid Life assurance and Pension scheme. Opportunity to join a very productive not for profit care provider. Care First UK are Permanent Healthcare Recruitment Specialists acting on behalf of our client. Our client is unable to sponsor or take over sponsorship of an employment Visa at this time. This advertised job is not eligible for sponsorship at the moment. A pre-condition of this employment is that you must hold a right to work in the UK. To apply, please send your CV and a brief cover letter outlining your experience and motivation to Kieran. (url removed) Alternatively call any time on: (phone number removed) Ref : Blandford/AJ/125 INDMAN
Our client, a National FM Service Provider are currently on the search for a Senior Facilities Assistant (Senior Floor Captain) to work on a high end contract based in Hanover Square, Central London. The role will be a key cog in the 5 Service Delivery across the state of the art office building. Main Responsibilities for the Facilities Assistant include: - Daily floor walks/inspections - Log maintenance and housekeeping issues onsite - First aid checks - Escorting and assisting contractors where needed - Setting up meeting rooms and client areas - Stock and stationary checks - Assisting with the postroom operations - Assist with any client requests - Create and generate reports where required - Create staff passes - Assist with internal events team - Any other business required by site manager The Ideal candidate will be an experienced Facilities Assistant with experience of delivering a high standard of service within a corporate environment. Due to the nature of the role, you will have strong communication skills and be well practiced in office services. You will have basic skills in plumbing and lighting but this is not essential. The role will be Monday-Friday either 8-5 or 9-5 on a weekly rotation and our client is offering a salary up to £37,000 per annum plus other benefits such as: Free Breakfast and Lunch every working day! Free Refreshments throughout the working day Social Events throughout the year Discretionary Annual Bonus If the above role is of interest, please use the link to apply.
Mar 29, 2024
Full time
Our client, a National FM Service Provider are currently on the search for a Senior Facilities Assistant (Senior Floor Captain) to work on a high end contract based in Hanover Square, Central London. The role will be a key cog in the 5 Service Delivery across the state of the art office building. Main Responsibilities for the Facilities Assistant include: - Daily floor walks/inspections - Log maintenance and housekeeping issues onsite - First aid checks - Escorting and assisting contractors where needed - Setting up meeting rooms and client areas - Stock and stationary checks - Assisting with the postroom operations - Assist with any client requests - Create and generate reports where required - Create staff passes - Assist with internal events team - Any other business required by site manager The Ideal candidate will be an experienced Facilities Assistant with experience of delivering a high standard of service within a corporate environment. Due to the nature of the role, you will have strong communication skills and be well practiced in office services. You will have basic skills in plumbing and lighting but this is not essential. The role will be Monday-Friday either 8-5 or 9-5 on a weekly rotation and our client is offering a salary up to £37,000 per annum plus other benefits such as: Free Breakfast and Lunch every working day! Free Refreshments throughout the working day Social Events throughout the year Discretionary Annual Bonus If the above role is of interest, please use the link to apply.
Sodexo Health and Care are seeking a dynamic and experienced Head of Estates to lead the team responsible for the front-line management of Hard FM for a PFI at the Queen Mary's Hospital, Roehampton, London. This is an exciting opportunity to work as a key member of the senior management team at a leading NHS hospital and contribute to the delivery of exceptional patient care. As the Head of Estates, you will be responsible for establishing and maintaining a comprehensive FM service that meets the highest standards of quality, performance, and financial management. You will have significant financial responsibility for the delivery and performance of the contract, ensuring that all aspects of Hard FM are managed effectively and efficiently within agreed SLAs. This includes managing the delivery of preventative maintenance programs and responding to the 'reactive' needs of the client, as well as taking an active role in ensuring that PMS deductions and unavailability penalties are kept to a minimum. Because of this you will be qualified to ONC/HNC standard in Mechanical or Electrical Engineering. Our hospital is committed to excellence in care and service delivery, and this role will be instrumental in delivering on our patient and client experience. Working for Sodexo Health & Care allows you to do the job you love in an industry that makes a real difference! MAIN RESPONSIBILITIES Build solid relationship with SPV Manager to ensure Sodexo's interests are protected. Establish key relationships with Contract Representatives from the NHS trust and JV partner. Attend meetings with Stakeholders to monitor and improve service delivery. Ensure the Site Team remember that they represent Sodexo and their manner must be courteous and professional at all times. Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial commitment, and maximise revenues and optimise overall expenditure across the contract. Delivery of hard services including 'front line' repair and/or establishment of reactive M&E requirements and site / desk checking of Service Partner works. Ensure that all aspects of service outputs are delivered to comply with the Operating Contract, Statutory legislation and good working practice at all times to ensure that H&S management obligations are not compromised in respect of the delivery of all FM services Ensure that works are delivered in a timely manner to avoid PMS and Unavailability deductions, along with effectively managing in-house and outsourced resources to deliver both hard and soft services. Work with Commercial and Procurement Teams to ensure that all works are undertaken by the most cost effective manner using either self-delivery or suppliers. Achieve and improve KPI objectives for the contract organisations and internal service provision assigned to carry out duties, this will include that all contractual self monitoring audits are completed to an agreed standard by Facilities Managers and Site Teams. THE IDEAL CANDIDATE You will already have held a similar position (preferably within a health care environment but this is not essential). This is a highly collaborative role that requires exceptional leadership skills along with a strong understanding of contract management, financial performance, and property maintenance services. You will have previous experience of successfully leading a team in delivering planned preventative maintenance programs, ensuring continuous improvement to service delivery and financial performance within the agreed budget. You will also have: An ONC/HNC standard in Mechanical or Electrical Engineering or similar qualification Experience in coaching and influence teams Services management experience of people and commercial issues Must satisfy a CRB check and heath check Good communication skills with the mental agility to 'think on feet' and provide convincing practical solutions Strong analytical skills with a strong bias towards P&L financial management An intelligent approach to performance monitoring including relevant experience Proficient IT skills, including Excel, Word & Microsoft office Experience of working to ISO 9001 or similar quality system The availability to respond to out of normal hours emergency situations Previous experience of working within a hospital environment Professional Member of BIFM Preferably NEBOSH Qualified Previous experience within the PFI arena CDM trained WHAT WE OFFER We offer a competitive salary plus access to a range of benefits including: Performance-related bonus Contributory pension scheme Flexible benefits fund of £1,300 to utilise across an array of benefits - including Private Medical Insurance (PMI), dental cover, gym memberships, and various retail / hospitality discounts More than anything we offer an ambition person a fantastic career path with immediate opportunities to develop. If you are a results-driven leader who is passionate about delivering exceptional service and has extensive experience in Hard FM as well as AN ONC/HNC standard in Mechanical or Electrical Engineering we would love to hear from you. Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.
Mar 29, 2024
Full time
Sodexo Health and Care are seeking a dynamic and experienced Head of Estates to lead the team responsible for the front-line management of Hard FM for a PFI at the Queen Mary's Hospital, Roehampton, London. This is an exciting opportunity to work as a key member of the senior management team at a leading NHS hospital and contribute to the delivery of exceptional patient care. As the Head of Estates, you will be responsible for establishing and maintaining a comprehensive FM service that meets the highest standards of quality, performance, and financial management. You will have significant financial responsibility for the delivery and performance of the contract, ensuring that all aspects of Hard FM are managed effectively and efficiently within agreed SLAs. This includes managing the delivery of preventative maintenance programs and responding to the 'reactive' needs of the client, as well as taking an active role in ensuring that PMS deductions and unavailability penalties are kept to a minimum. Because of this you will be qualified to ONC/HNC standard in Mechanical or Electrical Engineering. Our hospital is committed to excellence in care and service delivery, and this role will be instrumental in delivering on our patient and client experience. Working for Sodexo Health & Care allows you to do the job you love in an industry that makes a real difference! MAIN RESPONSIBILITIES Build solid relationship with SPV Manager to ensure Sodexo's interests are protected. Establish key relationships with Contract Representatives from the NHS trust and JV partner. Attend meetings with Stakeholders to monitor and improve service delivery. Ensure the Site Team remember that they represent Sodexo and their manner must be courteous and professional at all times. Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial commitment, and maximise revenues and optimise overall expenditure across the contract. Delivery of hard services including 'front line' repair and/or establishment of reactive M&E requirements and site / desk checking of Service Partner works. Ensure that all aspects of service outputs are delivered to comply with the Operating Contract, Statutory legislation and good working practice at all times to ensure that H&S management obligations are not compromised in respect of the delivery of all FM services Ensure that works are delivered in a timely manner to avoid PMS and Unavailability deductions, along with effectively managing in-house and outsourced resources to deliver both hard and soft services. Work with Commercial and Procurement Teams to ensure that all works are undertaken by the most cost effective manner using either self-delivery or suppliers. Achieve and improve KPI objectives for the contract organisations and internal service provision assigned to carry out duties, this will include that all contractual self monitoring audits are completed to an agreed standard by Facilities Managers and Site Teams. THE IDEAL CANDIDATE You will already have held a similar position (preferably within a health care environment but this is not essential). This is a highly collaborative role that requires exceptional leadership skills along with a strong understanding of contract management, financial performance, and property maintenance services. You will have previous experience of successfully leading a team in delivering planned preventative maintenance programs, ensuring continuous improvement to service delivery and financial performance within the agreed budget. You will also have: An ONC/HNC standard in Mechanical or Electrical Engineering or similar qualification Experience in coaching and influence teams Services management experience of people and commercial issues Must satisfy a CRB check and heath check Good communication skills with the mental agility to 'think on feet' and provide convincing practical solutions Strong analytical skills with a strong bias towards P&L financial management An intelligent approach to performance monitoring including relevant experience Proficient IT skills, including Excel, Word & Microsoft office Experience of working to ISO 9001 or similar quality system The availability to respond to out of normal hours emergency situations Previous experience of working within a hospital environment Professional Member of BIFM Preferably NEBOSH Qualified Previous experience within the PFI arena CDM trained WHAT WE OFFER We offer a competitive salary plus access to a range of benefits including: Performance-related bonus Contributory pension scheme Flexible benefits fund of £1,300 to utilise across an array of benefits - including Private Medical Insurance (PMI), dental cover, gym memberships, and various retail / hospitality discounts More than anything we offer an ambition person a fantastic career path with immediate opportunities to develop. If you are a results-driven leader who is passionate about delivering exceptional service and has extensive experience in Hard FM as well as AN ONC/HNC standard in Mechanical or Electrical Engineering we would love to hear from you. Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.
Business Compliance Director - Global Investment Manager Responsibilities: Support and advise Risk, Compliance, Client Management, Investment Team, Operations, and Legal regarding the impacts of new relevant laws, regulations, and compliance and other risks which impact the business, and advise the Front Office accordingly. Ensure policies, procedures and processes are drafted or amended, periodically reviewed, and up-to-date. Ensure that all regulatory tracking (PEP, PDMR, Transaction Monitoring CPD, SPS etc) is up-to-date and managed to minimize risk to the business. Project manage identified issues through to scalable, efficient and, where possible, systematised solutions. Raise, monitor and maintain all the Compliance and Internal Audit recommendations. Provide guidance to Relationship Managers on the collation of Client Due Diligence (CDD) and Risk Assessments. Approve all standard risk accounts and sign off the files. Attend fortnightly Risk & Compliance meetings, monthly Risk & Controls Committee meetings and quarterly Risk & Compliance Committee meetings. Prepare Combined Risk Assessment and liaise with Risk & Compliance on recommended updates. Review existing product governance assessments of funds and models. Undertake flash testing on areas of higher risk, where appropriate Maintain and develop Management Information (MI) for senior management and Risk & Controls Committee. This includes AUM reporting by client type, Outliers reporting, and client-at-risk reporting as well as progress updates on new initiatives. Qualifications and Experience: Educated to degree level. 10 years plus experience in the Financial Services Industry including extensive private client investment management and risk & compliance experience.
Mar 29, 2024
Full time
Business Compliance Director - Global Investment Manager Responsibilities: Support and advise Risk, Compliance, Client Management, Investment Team, Operations, and Legal regarding the impacts of new relevant laws, regulations, and compliance and other risks which impact the business, and advise the Front Office accordingly. Ensure policies, procedures and processes are drafted or amended, periodically reviewed, and up-to-date. Ensure that all regulatory tracking (PEP, PDMR, Transaction Monitoring CPD, SPS etc) is up-to-date and managed to minimize risk to the business. Project manage identified issues through to scalable, efficient and, where possible, systematised solutions. Raise, monitor and maintain all the Compliance and Internal Audit recommendations. Provide guidance to Relationship Managers on the collation of Client Due Diligence (CDD) and Risk Assessments. Approve all standard risk accounts and sign off the files. Attend fortnightly Risk & Compliance meetings, monthly Risk & Controls Committee meetings and quarterly Risk & Compliance Committee meetings. Prepare Combined Risk Assessment and liaise with Risk & Compliance on recommended updates. Review existing product governance assessments of funds and models. Undertake flash testing on areas of higher risk, where appropriate Maintain and develop Management Information (MI) for senior management and Risk & Controls Committee. This includes AUM reporting by client type, Outliers reporting, and client-at-risk reporting as well as progress updates on new initiatives. Qualifications and Experience: Educated to degree level. 10 years plus experience in the Financial Services Industry including extensive private client investment management and risk & compliance experience.
We are looking to recruit a Marketing Manager to join Caroola! This is a permanent role (37.5 hours per week), based at our Warrington HQ 2-3 days per week. Caroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Our mission is to unite and empower the agile workforce community with innovative technology, exceptional service, and expertise, all under one brand. Our top priority is to offer unparalleled support to our clients, easing their workload and helping them grow with us. This is who we are, and what we do. The ideal candidate will be a proactive self-starter with a proven track record in developing and implementing successful marketing strategies. They will play a key role in promoting our brands and driving engagement with both B2C and B2B customers. This opportunity is perfect for a Marketing Manager seeking a business that fosters empowerment and encourages taking ownership. Responsibilities: Brand Promotion and Campaign Management: Develop, deliver, and support the ongoing promotion of our three brands - Parasol, Caroola Accountancy, and Brian Alfred. Create engaging advertising campaigns targeted at both B2C and B2B customers. Manage a variety of end-to-end B2C and B2B marketing campaigns to drive awareness and leads. This includes planning, segmentation, coordination, and execution. Multi-Channel Communications and Sales Collateral: Lead the activation of a multi-channel communications plan targeting prospect and existing customers through channels such as email, social media, direct mail, merchandise, and events. Create and support the delivery of a wide variety of online and offline materials including brochures, presentations, proposals, webinars, and video series. Develop and deliver assets to support client conversations, including guides, resources, and tools. Market Insight and Reporting: Generate and share regular customer and competitor insights to support internal stakeholders with continuous improvement and decision-making. Report on ROI and engagement metrics, identifying trends in customer behaviour. Analyse and curate detailed report analysis/insights with a focus on ROI. Events Coordination and Responsibility: Coordinate a range of online and offline events including webinars, corporate hospitality, and award sponsorships. Ensure plans align with marketing budgets. Own the production of all campaign and communication activity, overseeing all briefs, sign-offs, and reporting. Contribution to Marketing Strategy and Budget: Assist the Head of Marketing and Head of Digital in developing and implementing the marketing strategy and budget. Recommend channels and opportunities to drive increased return on investment and reduce costs. Contribute to broader marketing initiatives. Additional Responsibilities: Present performance reporting and recommendations to the Senior Leadership Team and relevant subteams as required. Build strong working relationships with internal stakeholders to share observations, communicate marketing activity, and ensure the 'voice of the customer' is heard. Mentor and guide junior members of the Marketing and Digital team, providing feedback as required. Manage two direct reports. Skills & Experience: Previous experience working within a B2B marketing team, showcasing expertise in targeting business, service orientated audiences. Knowledge and experience with WordPress. Experience in PR, Content, SEO and PPC campaign management. Proficiency in Google Ads, Facebook, and LinkedIn advertising platforms. Confident use of Google Analytics. Proven experience working within a Senior Marketing role driving successful marketing initiatives. Proficiency in CRM systems and marketing automation tools. What we offer: A competitive salary, flexible working options, and the ability to flex your holiday entitlement is in the heart of our offering. Enjoy 25 days off plus Bank Holidays to reach a maximum of 29. Want more? No problem. You can buy up to an additional 3 days and tailor your leave. Plan ahead - With private medical insurance, you can access medical treatment when you need it most. So when life throws you an unexpected challenge, you can access a quick diagnosis and accurate treatment. Stay strong - Keep in shape with dental insurance, our Cycle to Work scheme and subsidised gym memberships. Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it Our financial benefits will aid you in life's ups and downs including free access to mortgage advice, credit scoring for life and financial management tools Company Pension - Save for the future with our company pension scheme with NEST. Caroola supports the mental health of its people. Take advantage of our mindfulness resources and engage in a list of initiatives that we update regularly. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it's your thing-or not (yet)-there's also a gym membership up for grabs. Keep your balance - to ensure that everyone is able to thrive when they are at their best, we provide a flexible environment to support your lifestyle, priorities and family life which is built on a culture of trust and ownership. Tusker Car benefit scheme - Help the planet and put some of your salary, before tax, to buy an electric or hybrid car. My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping.
Mar 29, 2024
Full time
We are looking to recruit a Marketing Manager to join Caroola! This is a permanent role (37.5 hours per week), based at our Warrington HQ 2-3 days per week. Caroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Our mission is to unite and empower the agile workforce community with innovative technology, exceptional service, and expertise, all under one brand. Our top priority is to offer unparalleled support to our clients, easing their workload and helping them grow with us. This is who we are, and what we do. The ideal candidate will be a proactive self-starter with a proven track record in developing and implementing successful marketing strategies. They will play a key role in promoting our brands and driving engagement with both B2C and B2B customers. This opportunity is perfect for a Marketing Manager seeking a business that fosters empowerment and encourages taking ownership. Responsibilities: Brand Promotion and Campaign Management: Develop, deliver, and support the ongoing promotion of our three brands - Parasol, Caroola Accountancy, and Brian Alfred. Create engaging advertising campaigns targeted at both B2C and B2B customers. Manage a variety of end-to-end B2C and B2B marketing campaigns to drive awareness and leads. This includes planning, segmentation, coordination, and execution. Multi-Channel Communications and Sales Collateral: Lead the activation of a multi-channel communications plan targeting prospect and existing customers through channels such as email, social media, direct mail, merchandise, and events. Create and support the delivery of a wide variety of online and offline materials including brochures, presentations, proposals, webinars, and video series. Develop and deliver assets to support client conversations, including guides, resources, and tools. Market Insight and Reporting: Generate and share regular customer and competitor insights to support internal stakeholders with continuous improvement and decision-making. Report on ROI and engagement metrics, identifying trends in customer behaviour. Analyse and curate detailed report analysis/insights with a focus on ROI. Events Coordination and Responsibility: Coordinate a range of online and offline events including webinars, corporate hospitality, and award sponsorships. Ensure plans align with marketing budgets. Own the production of all campaign and communication activity, overseeing all briefs, sign-offs, and reporting. Contribution to Marketing Strategy and Budget: Assist the Head of Marketing and Head of Digital in developing and implementing the marketing strategy and budget. Recommend channels and opportunities to drive increased return on investment and reduce costs. Contribute to broader marketing initiatives. Additional Responsibilities: Present performance reporting and recommendations to the Senior Leadership Team and relevant subteams as required. Build strong working relationships with internal stakeholders to share observations, communicate marketing activity, and ensure the 'voice of the customer' is heard. Mentor and guide junior members of the Marketing and Digital team, providing feedback as required. Manage two direct reports. Skills & Experience: Previous experience working within a B2B marketing team, showcasing expertise in targeting business, service orientated audiences. Knowledge and experience with WordPress. Experience in PR, Content, SEO and PPC campaign management. Proficiency in Google Ads, Facebook, and LinkedIn advertising platforms. Confident use of Google Analytics. Proven experience working within a Senior Marketing role driving successful marketing initiatives. Proficiency in CRM systems and marketing automation tools. What we offer: A competitive salary, flexible working options, and the ability to flex your holiday entitlement is in the heart of our offering. Enjoy 25 days off plus Bank Holidays to reach a maximum of 29. Want more? No problem. You can buy up to an additional 3 days and tailor your leave. Plan ahead - With private medical insurance, you can access medical treatment when you need it most. So when life throws you an unexpected challenge, you can access a quick diagnosis and accurate treatment. Stay strong - Keep in shape with dental insurance, our Cycle to Work scheme and subsidised gym memberships. Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it Our financial benefits will aid you in life's ups and downs including free access to mortgage advice, credit scoring for life and financial management tools Company Pension - Save for the future with our company pension scheme with NEST. Caroola supports the mental health of its people. Take advantage of our mindfulness resources and engage in a list of initiatives that we update regularly. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it's your thing-or not (yet)-there's also a gym membership up for grabs. Keep your balance - to ensure that everyone is able to thrive when they are at their best, we provide a flexible environment to support your lifestyle, priorities and family life which is built on a culture of trust and ownership. Tusker Car benefit scheme - Help the planet and put some of your salary, before tax, to buy an electric or hybrid car. My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping.
A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. About the Team The Enterprise Infrastructure capability helps clients understand and manage their technical and IT operational risk effectively, improving business outcomes and for some sectors, meeting their regulatory obligations. The EI capability has a dedicated digital resilience team who support our clients through following types of engagements: Assess Digital resilience capability assessment- review and benchmark client's IT service management processes, architectural management approach, service development method and technologies that contribute to their IT Resilience capability. End to end IT service risk maps - we conduct technical deep dives to develop risk maps that illustrate where and why Digital resilience risks are concentrated in the IT estate. Post incident review - we can help clients understand why a major incident happened, how the risks within the control and technical environment contributed, and how to prevent it in the future Plan and build Digital resilience roadmap - develop a comprehensive Digital resilience road map, combining the process, governance, technology, and people elements to help clients address their gaps in a focused, pragmatic, and sustainable journey. Digital resilience capability support - we support clients with the delivery of their Digital resilience roadmap, including end-to-end Disaster recovery and IT service management, drawing on our experience of successful implementations. Assure Ongoing assurance - we assure clients' Digital resilience programme, helping them maintain its capability. Technical testing - we help clients test their resilience capability, including full ITDR testing, technical resilience testing, and process testing. The role Our Technology Resilience business is at the forefront of supporting organisations in safeguarding against, and responding to, major technology failures and cyber threat. We are now looking to expand our rapidly growing team, and are seeking experienced Senior Managers who can support us in delivering market leading technology resilience insights and expertise to our established client base. We are looking for Senior Manager grade candidates who can demonstrate the following characteristics: Strong technology architecture skills and experience, including Cloud native and Hybrid architectures Solid understanding of latest and emerging technology trends in the resilience domain Demonstrable track record in technology resilience, either in a professional services capacity or in industry Experience of conducting, or participating in, post incident reviews Working knowledge of IT asset management and IT Service and Continuity Management (ITSCM) practices Good knowledge of cyber threat and cyber recovery considerations Effective analysis and report writing skills Solid communication and client consulting skills The ideal candidate will play a key role in: Ensuring excellence in client delivery and in helping to protect our clients from the impact of large scale technology failures Developing lasting, trusted, client relationships Supporting and mentoring more junior members of the team and, where relevant, delivering effective knowledge transfer to client teams Ensuring a high standard of quality is maintain in the work we deliver to our clients. This represents a fantastic opportunity to join a rapidly growing market leading team, in an exciting area with considerable opportunities for personal and career development. Preferred Skills Broad understanding of IT infrastructure from both a cloud and on prem perspective IT service architecture experience and understanding IT service management understanding ITDR programme build, operation and testing experience Strong delivery experience and track record Strong verbal and written communication skills (Desirable) Experience in the above in both advisory and operational roles (Desirable) Operational resilience/Business Continuity (Desirable) Understanding of the Financial services regulations for Operational resilience
Mar 29, 2024
Full time
A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. About the Team The Enterprise Infrastructure capability helps clients understand and manage their technical and IT operational risk effectively, improving business outcomes and for some sectors, meeting their regulatory obligations. The EI capability has a dedicated digital resilience team who support our clients through following types of engagements: Assess Digital resilience capability assessment- review and benchmark client's IT service management processes, architectural management approach, service development method and technologies that contribute to their IT Resilience capability. End to end IT service risk maps - we conduct technical deep dives to develop risk maps that illustrate where and why Digital resilience risks are concentrated in the IT estate. Post incident review - we can help clients understand why a major incident happened, how the risks within the control and technical environment contributed, and how to prevent it in the future Plan and build Digital resilience roadmap - develop a comprehensive Digital resilience road map, combining the process, governance, technology, and people elements to help clients address their gaps in a focused, pragmatic, and sustainable journey. Digital resilience capability support - we support clients with the delivery of their Digital resilience roadmap, including end-to-end Disaster recovery and IT service management, drawing on our experience of successful implementations. Assure Ongoing assurance - we assure clients' Digital resilience programme, helping them maintain its capability. Technical testing - we help clients test their resilience capability, including full ITDR testing, technical resilience testing, and process testing. The role Our Technology Resilience business is at the forefront of supporting organisations in safeguarding against, and responding to, major technology failures and cyber threat. We are now looking to expand our rapidly growing team, and are seeking experienced Senior Managers who can support us in delivering market leading technology resilience insights and expertise to our established client base. We are looking for Senior Manager grade candidates who can demonstrate the following characteristics: Strong technology architecture skills and experience, including Cloud native and Hybrid architectures Solid understanding of latest and emerging technology trends in the resilience domain Demonstrable track record in technology resilience, either in a professional services capacity or in industry Experience of conducting, or participating in, post incident reviews Working knowledge of IT asset management and IT Service and Continuity Management (ITSCM) practices Good knowledge of cyber threat and cyber recovery considerations Effective analysis and report writing skills Solid communication and client consulting skills The ideal candidate will play a key role in: Ensuring excellence in client delivery and in helping to protect our clients from the impact of large scale technology failures Developing lasting, trusted, client relationships Supporting and mentoring more junior members of the team and, where relevant, delivering effective knowledge transfer to client teams Ensuring a high standard of quality is maintain in the work we deliver to our clients. This represents a fantastic opportunity to join a rapidly growing market leading team, in an exciting area with considerable opportunities for personal and career development. Preferred Skills Broad understanding of IT infrastructure from both a cloud and on prem perspective IT service architecture experience and understanding IT service management understanding ITDR programme build, operation and testing experience Strong delivery experience and track record Strong verbal and written communication skills (Desirable) Experience in the above in both advisory and operational roles (Desirable) Operational resilience/Business Continuity (Desirable) Understanding of the Financial services regulations for Operational resilience
We are looking to recruit a Marketing Manager to join Caroola! This is a permanent role (37.5 hours per week), based at our Warrington HQ 2-3 days per week. Caroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Our mission is to unite and empower the agile workforce community with innovative technology, exceptional service, and expertise, all under one brand. Our top priority is to offer unparalleled support to our clients, easing their workload and helping them grow with us. This is who we are, and what we do. The ideal candidate will be a proactive self-starter with a proven track record in developing and implementing successful marketing strategies. They will play a key role in promoting our brands and driving engagement with both B2C and B2B customers. This opportunity is perfect for a Marketing Manager seeking a business that fosters empowerment and encourages taking ownership. Responsibilities: Brand Promotion and Campaign Management: Develop, deliver, and support the ongoing promotion of our three brands - Parasol, Caroola Accountancy, and Brian Alfred. Create engaging advertising campaigns targeted at both B2C and B2B customers. Manage a variety of end-to-end B2C and B2B marketing campaigns to drive awareness and leads. This includes planning, segmentation, coordination, and execution. Multi-Channel Communications and Sales Collateral: Lead the activation of a multi-channel communications plan targeting prospect and existing customers through channels such as email, social media, direct mail, merchandise, and events. Create and support the delivery of a wide variety of online and offline materials including brochures, presentations, proposals, webinars, and video series. Develop and deliver assets to support client conversations, including guides, resources, and tools. Market Insight and Reporting: Generate and share regular customer and competitor insights to support internal stakeholders with continuous improvement and decision-making. Report on ROI and engagement metrics, identifying trends in customer behaviour. Analyse and curate detailed report analysis/insights with a focus on ROI. Events Coordination and Responsibility: Coordinate a range of online and offline events including webinars, corporate hospitality, and award sponsorships. Ensure plans align with marketing budgets. Own the production of all campaign and communication activity, overseeing all briefs, sign-offs, and reporting. Contribution to Marketing Strategy and Budget: Assist the Head of Marketing and Head of Digital in developing and implementing the marketing strategy and budget. Recommend channels and opportunities to drive increased return on investment and reduce costs. Contribute to broader marketing initiatives. Additional Responsibilities: Present performance reporting and recommendations to the Senior Leadership Team and relevant subteams as required. Build strong working relationships with internal stakeholders to share observations, communicate marketing activity, and ensure the 'voice of the customer' is heard. Mentor and guide junior members of the Marketing and Digital team, providing feedback as required. Manage two direct reports. Skills & Experience: Previous experience working within a B2B marketing team, showcasing expertise in targeting business, service orientated audiences. Knowledge and experience with WordPress. Experience in PR, Content, SEO and PPC campaign management. Proficiency in Google Ads, Facebook, and LinkedIn advertising platforms. Confident use of Google Analytics. Proven experience working within a Senior Marketing role driving successful marketing initiatives. Proficiency in CRM systems and marketing automation tools. What we offer: A competitive salary, flexible working options, and the ability to flex your holiday entitlement is in the heart of our offering. Enjoy 25 days off plus Bank Holidays to reach a maximum of 29. Want more? No problem. You can buy up to an additional 3 days and tailor your leave. Plan ahead - With private medical insurance, you can access medical treatment when you need it most. So when life throws you an unexpected challenge, you can access a quick diagnosis and accurate treatment. Stay strong - Keep in shape with dental insurance, our Cycle to Work scheme and subsidised gym memberships. Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it Our financial benefits will aid you in life's ups and downs including free access to mortgage advice, credit scoring for life and financial management tools Company Pension - Save for the future with our company pension scheme with NEST. Caroola supports the mental health of its people. Take advantage of our mindfulness resources and engage in a list of initiatives that we update regularly. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it's your thing-or not (yet)-there's also a gym membership up for grabs. Keep your balance - to ensure that everyone is able to thrive when they are at their best, we provide a flexible environment to support your lifestyle, priorities and family life which is built on a culture of trust and ownership. Tusker Car benefit scheme - Help the planet and put some of your salary, before tax, to buy an electric or hybrid car. My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping.
Mar 29, 2024
Full time
We are looking to recruit a Marketing Manager to join Caroola! This is a permanent role (37.5 hours per week), based at our Warrington HQ 2-3 days per week. Caroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Our mission is to unite and empower the agile workforce community with innovative technology, exceptional service, and expertise, all under one brand. Our top priority is to offer unparalleled support to our clients, easing their workload and helping them grow with us. This is who we are, and what we do. The ideal candidate will be a proactive self-starter with a proven track record in developing and implementing successful marketing strategies. They will play a key role in promoting our brands and driving engagement with both B2C and B2B customers. This opportunity is perfect for a Marketing Manager seeking a business that fosters empowerment and encourages taking ownership. Responsibilities: Brand Promotion and Campaign Management: Develop, deliver, and support the ongoing promotion of our three brands - Parasol, Caroola Accountancy, and Brian Alfred. Create engaging advertising campaigns targeted at both B2C and B2B customers. Manage a variety of end-to-end B2C and B2B marketing campaigns to drive awareness and leads. This includes planning, segmentation, coordination, and execution. Multi-Channel Communications and Sales Collateral: Lead the activation of a multi-channel communications plan targeting prospect and existing customers through channels such as email, social media, direct mail, merchandise, and events. Create and support the delivery of a wide variety of online and offline materials including brochures, presentations, proposals, webinars, and video series. Develop and deliver assets to support client conversations, including guides, resources, and tools. Market Insight and Reporting: Generate and share regular customer and competitor insights to support internal stakeholders with continuous improvement and decision-making. Report on ROI and engagement metrics, identifying trends in customer behaviour. Analyse and curate detailed report analysis/insights with a focus on ROI. Events Coordination and Responsibility: Coordinate a range of online and offline events including webinars, corporate hospitality, and award sponsorships. Ensure plans align with marketing budgets. Own the production of all campaign and communication activity, overseeing all briefs, sign-offs, and reporting. Contribution to Marketing Strategy and Budget: Assist the Head of Marketing and Head of Digital in developing and implementing the marketing strategy and budget. Recommend channels and opportunities to drive increased return on investment and reduce costs. Contribute to broader marketing initiatives. Additional Responsibilities: Present performance reporting and recommendations to the Senior Leadership Team and relevant subteams as required. Build strong working relationships with internal stakeholders to share observations, communicate marketing activity, and ensure the 'voice of the customer' is heard. Mentor and guide junior members of the Marketing and Digital team, providing feedback as required. Manage two direct reports. Skills & Experience: Previous experience working within a B2B marketing team, showcasing expertise in targeting business, service orientated audiences. Knowledge and experience with WordPress. Experience in PR, Content, SEO and PPC campaign management. Proficiency in Google Ads, Facebook, and LinkedIn advertising platforms. Confident use of Google Analytics. Proven experience working within a Senior Marketing role driving successful marketing initiatives. Proficiency in CRM systems and marketing automation tools. What we offer: A competitive salary, flexible working options, and the ability to flex your holiday entitlement is in the heart of our offering. Enjoy 25 days off plus Bank Holidays to reach a maximum of 29. Want more? No problem. You can buy up to an additional 3 days and tailor your leave. Plan ahead - With private medical insurance, you can access medical treatment when you need it most. So when life throws you an unexpected challenge, you can access a quick diagnosis and accurate treatment. Stay strong - Keep in shape with dental insurance, our Cycle to Work scheme and subsidised gym memberships. Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it Our financial benefits will aid you in life's ups and downs including free access to mortgage advice, credit scoring for life and financial management tools Company Pension - Save for the future with our company pension scheme with NEST. Caroola supports the mental health of its people. Take advantage of our mindfulness resources and engage in a list of initiatives that we update regularly. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it's your thing-or not (yet)-there's also a gym membership up for grabs. Keep your balance - to ensure that everyone is able to thrive when they are at their best, we provide a flexible environment to support your lifestyle, priorities and family life which is built on a culture of trust and ownership. Tusker Car benefit scheme - Help the planet and put some of your salary, before tax, to buy an electric or hybrid car. My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping.
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
Mar 29, 2024
Full time
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
We currently have an opportunity for an experienced Freight Forwarder to one of our clients in the Middlesbrough area . Acting as an agent on behalf of clients to organise the safe, efficient and cost-effective transportation of goods on an end to end basis, providing a full range of services, including documentation, insurance, and customs' formalities. Key Tasks : Able to work in a demanding office environment and balance conflicting priorities to keep up with progressive deadlines. Investigation and planning the most appropriate route for shipments, taking into account the nature of the goods, costs, transit times and security. Negotiating rates, for transportation, shipping and handling costs and thereby quoting clients Obtaining, checking and preparing documentation to meet customs and insurance requirements and any packing specifications. Ensuring Trade compliance with other countries' regulations and fiscal regimes. Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight. Strong customer focus, with the ability to effectively communicate and approach all situations with a calm and sympathetic manner. Develop and maintain relationships with suppliers and both internal and external customers. Provide customers with accurate updates and deal with any customer queries/ complaints that may arise. Acting as a broker in customs negotiations worldwide to guide the freight efficiently through complex procedures. Effective utilisation of available resources to maintain customer objectives. As the client may request, arranging courier, specialist hand carry services, FCL, LCL, consolidations, conventional shipments, air freight, air sea charters, packing etc. Carry out any other reasonable task as may be allocated by line or senior manager. At all times ensure compliance to HSSQE systems and procedures. Ensure safety of yourself and others around you. Be aware of trade compliance regulations, multilateral trade regimes, dual use requirements, know your customer. . Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Mar 29, 2024
Full time
We currently have an opportunity for an experienced Freight Forwarder to one of our clients in the Middlesbrough area . Acting as an agent on behalf of clients to organise the safe, efficient and cost-effective transportation of goods on an end to end basis, providing a full range of services, including documentation, insurance, and customs' formalities. Key Tasks : Able to work in a demanding office environment and balance conflicting priorities to keep up with progressive deadlines. Investigation and planning the most appropriate route for shipments, taking into account the nature of the goods, costs, transit times and security. Negotiating rates, for transportation, shipping and handling costs and thereby quoting clients Obtaining, checking and preparing documentation to meet customs and insurance requirements and any packing specifications. Ensuring Trade compliance with other countries' regulations and fiscal regimes. Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight. Strong customer focus, with the ability to effectively communicate and approach all situations with a calm and sympathetic manner. Develop and maintain relationships with suppliers and both internal and external customers. Provide customers with accurate updates and deal with any customer queries/ complaints that may arise. Acting as a broker in customs negotiations worldwide to guide the freight efficiently through complex procedures. Effective utilisation of available resources to maintain customer objectives. As the client may request, arranging courier, specialist hand carry services, FCL, LCL, consolidations, conventional shipments, air freight, air sea charters, packing etc. Carry out any other reasonable task as may be allocated by line or senior manager. At all times ensure compliance to HSSQE systems and procedures. Ensure safety of yourself and others around you. Be aware of trade compliance regulations, multilateral trade regimes, dual use requirements, know your customer. . Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Office Manager Permanent Part-Time Position Tuesday, Wednesday, Thursday Manchester City Centre - office based 15,000 - 16,000 (FTE 25,000 - 27,000) Are you an organised and proactive individual who thrives in a fast-paced environment? Are you passionate about providing exceptional service and maintaining high standards? Our client, a creative agency based in Manchester, is seeking an Office Manager to join their dynamic team. Responsibilities: Maintain a tidy and presentable office environment at all times. Manage incoming and outgoing mail efficiently. Oversee the purchase and provision of stationery, office supplies, and other items. Coordinate travel arrangements and accommodation for Directors and staff. Arrange taxis and provide travel directions when necessary. Manage office equipment and supplies, ensuring their proper functioning. Organise couriers and strive for cost-effective services. Run general errands such as trips to the post office and bank. Arrange treats for the team and refreshments for events. Ensure the timely storage of deliveries. Manage all administrative tasks and logistics for new starters, including desk arrangements, IT access, and building access. Support line managers in providing thorough inductions for new team members, including office tours and introductions. Continuously work to improve the agency's environmental impact through recycling initiatives, supplier choices, and essential travel practises. Ensure meeting rooms are clean and well-maintained. Manage meeting room diaries and coordinate requirements with meeting organisers. Arrange catering for meetings as needed. Oversee cleaner activities to maintain high cleanliness standards in the office. Conduct daily audits to ensure cleanliness throughout the office, including meeting rooms, toilets, and kitchens. Keep kitchens clean and organised, including fridge maintenance and dishwasher management. Ensure essential building services are functioning properly and report any malfunctions. Coordinate and manage contractors for ad hoc repairs or maintenance. Attend to any necessary replacements, such as light bulbs. Regularly check and replace first aid supplies. Foster positive relationships with colleagues across the organisation. Support managers by suggesting new ideas and questioning conventional thinking. Seek advice and support from more senior team members when needed. Qualifications: Previous receptionist or office management experience is essential. Proactive attitude - this is one of the most important things for our client Experience in a highly service-oriented role, such as retail or hospitality, is preferred. Excellent written and oral communication skills. Personable and professional demeanour with an excellent telephone manner. Strong attention to detail and organisational skills. Commitment to providing outstanding service and maintaining high standards. Ability to work independently and take initiative. Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. If you are a proactive and organised individual with a passion for delivering exceptional service, then our client's Office Manager position is perfect for you! Join their vibrant team and contribute to their continued success. Apply now to (url removed) or call (phone number removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Office Manager Permanent Part-Time Position Tuesday, Wednesday, Thursday Manchester City Centre - office based 15,000 - 16,000 (FTE 25,000 - 27,000) Are you an organised and proactive individual who thrives in a fast-paced environment? Are you passionate about providing exceptional service and maintaining high standards? Our client, a creative agency based in Manchester, is seeking an Office Manager to join their dynamic team. Responsibilities: Maintain a tidy and presentable office environment at all times. Manage incoming and outgoing mail efficiently. Oversee the purchase and provision of stationery, office supplies, and other items. Coordinate travel arrangements and accommodation for Directors and staff. Arrange taxis and provide travel directions when necessary. Manage office equipment and supplies, ensuring their proper functioning. Organise couriers and strive for cost-effective services. Run general errands such as trips to the post office and bank. Arrange treats for the team and refreshments for events. Ensure the timely storage of deliveries. Manage all administrative tasks and logistics for new starters, including desk arrangements, IT access, and building access. Support line managers in providing thorough inductions for new team members, including office tours and introductions. Continuously work to improve the agency's environmental impact through recycling initiatives, supplier choices, and essential travel practises. Ensure meeting rooms are clean and well-maintained. Manage meeting room diaries and coordinate requirements with meeting organisers. Arrange catering for meetings as needed. Oversee cleaner activities to maintain high cleanliness standards in the office. Conduct daily audits to ensure cleanliness throughout the office, including meeting rooms, toilets, and kitchens. Keep kitchens clean and organised, including fridge maintenance and dishwasher management. Ensure essential building services are functioning properly and report any malfunctions. Coordinate and manage contractors for ad hoc repairs or maintenance. Attend to any necessary replacements, such as light bulbs. Regularly check and replace first aid supplies. Foster positive relationships with colleagues across the organisation. Support managers by suggesting new ideas and questioning conventional thinking. Seek advice and support from more senior team members when needed. Qualifications: Previous receptionist or office management experience is essential. Proactive attitude - this is one of the most important things for our client Experience in a highly service-oriented role, such as retail or hospitality, is preferred. Excellent written and oral communication skills. Personable and professional demeanour with an excellent telephone manner. Strong attention to detail and organisational skills. Commitment to providing outstanding service and maintaining high standards. Ability to work independently and take initiative. Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. If you are a proactive and organised individual with a passion for delivering exceptional service, then our client's Office Manager position is perfect for you! Join their vibrant team and contribute to their continued success. Apply now to (url removed) or call (phone number removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
Mar 29, 2024
Full time
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! day to day responsibilities Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes INDMANJ
Account Executive - Graduate Scheme An amazing Graduate Scheme with a rapidly growing Technology company. Based in Manchester, looking for graduates that are eager to advance their career rapidly within the mass growing IT industry. As an Account Executive, you will be responsible for maintaining relationships with existing clients along with generating new clients, ensuring their technology requirements are met. What's on offer? Proven Graduate scheme with a global managed service provider Mentored by a Senior Account Manager Training/teaching on product stack for 2 Vendor exams Clear career path outlined with progression boosted through mass growth internally Manchester based office with a top tier modern workspace Account Executive role Outbound and inbound sales outreach Generating and developing leads into long term relationships Building up own account base Arranging meetings/visits with clients Proactively calling clients to create needs for additional products and services Account Executive Requirements No sales experience necessary The ability to build relationships with business leaders and decision makers Clear drive and determination to develop own skillset with openness to new opportunities Ability to work in a dynamic environment where hard work and fun are the key ingredients Interests within the technology industry What's on Offer for the Account Executive 22,000 basic salary + OTE 32k (uncapped commission) Perks - Incentives (Holidays, vouchers, lunch clubs, spot prizes) Applicable Skills: Account Management, Business Development Click apply now for immediately consideration for this opportunity.
Mar 29, 2024
Full time
Account Executive - Graduate Scheme An amazing Graduate Scheme with a rapidly growing Technology company. Based in Manchester, looking for graduates that are eager to advance their career rapidly within the mass growing IT industry. As an Account Executive, you will be responsible for maintaining relationships with existing clients along with generating new clients, ensuring their technology requirements are met. What's on offer? Proven Graduate scheme with a global managed service provider Mentored by a Senior Account Manager Training/teaching on product stack for 2 Vendor exams Clear career path outlined with progression boosted through mass growth internally Manchester based office with a top tier modern workspace Account Executive role Outbound and inbound sales outreach Generating and developing leads into long term relationships Building up own account base Arranging meetings/visits with clients Proactively calling clients to create needs for additional products and services Account Executive Requirements No sales experience necessary The ability to build relationships with business leaders and decision makers Clear drive and determination to develop own skillset with openness to new opportunities Ability to work in a dynamic environment where hard work and fun are the key ingredients Interests within the technology industry What's on Offer for the Account Executive 22,000 basic salary + OTE 32k (uncapped commission) Perks - Incentives (Holidays, vouchers, lunch clubs, spot prizes) Applicable Skills: Account Management, Business Development Click apply now for immediately consideration for this opportunity.
A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well known brands and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing ensuring you'll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients' information. Job Description As a Senior Manager, you'll lead a team of forward-thinking individuals to deliver high quality audits. You'll be responsible, alongside the audit engagement leader, to develop and nurture relationships with our client's senior leaders and work with them to plan the audit process from beginning to end. A rewarding career path awaits - join our team to develop yourself as a strategic leader, benefit from the wide range of development opportunities at PwC alongside contributing to the success of the audit business. The responsibilities include but are not limited to: Leading large multi-location, often international, teams using your people and relationship management skills to deliver high quality audit work from project planning to completion; Developing trusted senior client relationships and demonstrating curiosity that allows you to have insightful conversations and provide appropriate challenge during the Audit; Building connections across teams and specialist areas within PwC to bring insight to the organisations we audit. This includes managing specialist teams supporting the audit, building consensus around conflicting views and making recommendations where appropriate; Leading the delivery of the areas of complex or judgemental audit work, including identifying issues, analysing multiple data points to draw informed conclusions and clearly articulate these conclusions in written and verbal form to senior stakeholders; Ensuring the team's audit documentation meets the highest standards, reviewing financial statements to ensure they comply with relevant requirements; Managing the financial and resource aspects of Audit engagements, demonstrating a commercial approach throughout; Leading internal projects supporting PwC and the lines of service, as well as acting as a role model, mentor and coach for junior staff members in your business unit; Putting the team first by coaching with purpose, being present with the team and openly communicating expectations; and Encouraging an inclusive team environment that promotes innovative thinking, collaboration and constructive challenge - helping people realise their potential and support their long-term aspirations. Essential Skills and Experience: Be Chartered Accountant / ACA / ACCA / ICAS qualified accountant (or international equivalent) or have equivalent work experience in Audit (including international candidates who technically qualify in their home country by experience); A high level of experience of IFRS and/or UK GAAP and be highly skilled in using international standards on auditing; Highly developed project management skills and a strong track record of managing larger or more complex audits to the highest standard from planning to completion; Has the ability to communicate complex or contentious audit matters clearly and concisely in both verbal and written form to colleagues and senior client stakeholders; Has the ability to offer considered points of view in client conversations around broader industry topics and provide knowledgeable challenge to senior clients in the context of an audit; and Takes pride in their work and in the Audit profession. Shows resilience and demonstrates dedication to self development including being agile and innovative in the digital world.
Mar 29, 2024
Full time
A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well known brands and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing ensuring you'll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients' information. Job Description As a Senior Manager, you'll lead a team of forward-thinking individuals to deliver high quality audits. You'll be responsible, alongside the audit engagement leader, to develop and nurture relationships with our client's senior leaders and work with them to plan the audit process from beginning to end. A rewarding career path awaits - join our team to develop yourself as a strategic leader, benefit from the wide range of development opportunities at PwC alongside contributing to the success of the audit business. The responsibilities include but are not limited to: Leading large multi-location, often international, teams using your people and relationship management skills to deliver high quality audit work from project planning to completion; Developing trusted senior client relationships and demonstrating curiosity that allows you to have insightful conversations and provide appropriate challenge during the Audit; Building connections across teams and specialist areas within PwC to bring insight to the organisations we audit. This includes managing specialist teams supporting the audit, building consensus around conflicting views and making recommendations where appropriate; Leading the delivery of the areas of complex or judgemental audit work, including identifying issues, analysing multiple data points to draw informed conclusions and clearly articulate these conclusions in written and verbal form to senior stakeholders; Ensuring the team's audit documentation meets the highest standards, reviewing financial statements to ensure they comply with relevant requirements; Managing the financial and resource aspects of Audit engagements, demonstrating a commercial approach throughout; Leading internal projects supporting PwC and the lines of service, as well as acting as a role model, mentor and coach for junior staff members in your business unit; Putting the team first by coaching with purpose, being present with the team and openly communicating expectations; and Encouraging an inclusive team environment that promotes innovative thinking, collaboration and constructive challenge - helping people realise their potential and support their long-term aspirations. Essential Skills and Experience: Be Chartered Accountant / ACA / ACCA / ICAS qualified accountant (or international equivalent) or have equivalent work experience in Audit (including international candidates who technically qualify in their home country by experience); A high level of experience of IFRS and/or UK GAAP and be highly skilled in using international standards on auditing; Highly developed project management skills and a strong track record of managing larger or more complex audits to the highest standard from planning to completion; Has the ability to communicate complex or contentious audit matters clearly and concisely in both verbal and written form to colleagues and senior client stakeholders; Has the ability to offer considered points of view in client conversations around broader industry topics and provide knowledgeable challenge to senior clients in the context of an audit; and Takes pride in their work and in the Audit profession. Shows resilience and demonstrates dedication to self development including being agile and innovative in the digital world.
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Head of Engagement and Retention to join their growing business and drive their customer and client experience performance. This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback. The Head of Engagement and Retention will be responsible for: Manage, monitor, and review the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests to ensure positive experience for all clients across the service offerings Identify non-usage and implementing effective processes to increase usage Liaise with our Sales and Service teams on any client issues and support in our online reputation. Review our client experience proposing and implementing enhancements to improve our digital engagement Monitor and review client dissatisfaction to improve and enhance the service in an efficient way. Support the management of the Client Experience working closely with the team leader Provide support and coaching on a daily basis Produce daily and weekly reports for Senior Directors To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings. To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working To produce a weekly dashboard, highlighting SLA's adherence both with client experience and service delivery identifying any underlying operational or engagement challenges Utilising both automated and manual data to analyse and work with service managers/heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services To be considered for this opportunity it is essential that you have the following: A passion for work with clients in a service driven industry Excellent communication skills A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall Strong organisation and time management skills Excellent people management skills Ability to work in a fast-paced environment with a solutions-based approach A dynamic and flexible approach, as well as the ability to work under pressure Excellent interpersonal skills Excellent technical knowledge and customer service skills Ability to provide constructive feedback where required Excellent service issue / complaint resolution skills Contribution to business growth and service improvements P(phone number removed)BGR2 INDMANS
Mar 29, 2024
Full time
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Head of Engagement and Retention to join their growing business and drive their customer and client experience performance. This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback. The Head of Engagement and Retention will be responsible for: Manage, monitor, and review the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests to ensure positive experience for all clients across the service offerings Identify non-usage and implementing effective processes to increase usage Liaise with our Sales and Service teams on any client issues and support in our online reputation. Review our client experience proposing and implementing enhancements to improve our digital engagement Monitor and review client dissatisfaction to improve and enhance the service in an efficient way. Support the management of the Client Experience working closely with the team leader Provide support and coaching on a daily basis Produce daily and weekly reports for Senior Directors To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings. To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working To produce a weekly dashboard, highlighting SLA's adherence both with client experience and service delivery identifying any underlying operational or engagement challenges Utilising both automated and manual data to analyse and work with service managers/heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services To be considered for this opportunity it is essential that you have the following: A passion for work with clients in a service driven industry Excellent communication skills A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall Strong organisation and time management skills Excellent people management skills Ability to work in a fast-paced environment with a solutions-based approach A dynamic and flexible approach, as well as the ability to work under pressure Excellent interpersonal skills Excellent technical knowledge and customer service skills Ability to provide constructive feedback where required Excellent service issue / complaint resolution skills Contribution to business growth and service improvements P(phone number removed)BGR2 INDMANS
Our client are a leading Chambers based in Central London, who are seeking an impressive Receptionist to start immediately on a 12 month FTC. If you are approachable, confident, exceptionally organised and enjoy being the first point of contact, this could be the perfect role for you! This position is interviewing immediately, apply now to find out more! JOB TITLE: Receptionist JOB TYPE: Permanent, 12 Months FTC HOURS: 12.00pm - 19:00pm (Monday - Thursday), 10am-19:00pm (Friday) SALARY: 30,000 - 32,000 COMPANY TYPE: Chambers LOCATION: Central London CULTURE: Friendly, supportive ,collaborative, hardworking, busy, social, fast paced, professional BENEFITS: 22 days annual leave, training and development, season ticket loan, private medical insurance, high pension scheme, great office culture, regular social events & many more! Duties: Answering the telephone and refer calls as necessary, wherever possible to pass on calls to barristers or clerks, otherwise forwarding to voicemail or taking messages as appropriate Greeting visitors as they arrive in Chambers and to ensure they sign in/out and are given a security badge as appropriate Dealing with clients' coats and bags as required and to take clients through to meeting rooms Managing meeting room bookings Responsible for the receipt of all hand deliveries to Chambers, marking each item with time and date of delivery Deal with couriers both in person and on the telephone and keep a record book of orders placed Book and keep a record of any taxis or restaurant reservations required Monitor and action e-mails sent to the reception email as appropriate Checking the diary throughout the day in order to note any changes or amendments to conferences/ meetings Notify barristers of their conferences/meetings scheduled for the following day Assisting the Head Receptionist in overseeing the Chambers' phone and voicemail system, including recording new voicemail messages as appropriate Assisting the Chambers' housekeeper in providing catering services to Chambers as required Set up conference rooms or barristers' rooms with refreshments and lunches as required Ensure that all conference rooms are left tidy between use for conferences and fully stocked with stationery as required To assist in the preparation of conference rooms for functions/parties and meetings Check the daily conference register at the end of the day to plan for the following day's conferences; if an early conference is booked, to set up a trolley with crockery/glasses and cutlery as required Monitoring kitchen supplies and order/distribute as required To maintain an inventory of all drinks supplies (soft drinks and wines in the cellars) Liaise with the Events Manager in the ordering of food and drink supplies for in-house events Maintain proper records of all orders and receipts and invoices Check all kitchens on a regular daily basis to ensure that these are maintained in a tidy fashion and to load dishwashers as and when necessary Any other ad hoc duties may be required Experience, knowledge and skills required Previous experience working as an receptionist Previous experience working within a professional services environment Experience working within a chambers/ law firm - Desirable Ability to work with colleagues at all levels of seniority Excellent telephone manner An interest or curiosity to learn about the legal sector Proficient and creative in the use of all Microsoft packages Excellent communication skills both written and verbal About you: Able to remain calm under pressure Able to work at a fast pace Organised Friendly and approachable Attention to detail skills Takes pride in precision and accuracy work Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Contractor
Our client are a leading Chambers based in Central London, who are seeking an impressive Receptionist to start immediately on a 12 month FTC. If you are approachable, confident, exceptionally organised and enjoy being the first point of contact, this could be the perfect role for you! This position is interviewing immediately, apply now to find out more! JOB TITLE: Receptionist JOB TYPE: Permanent, 12 Months FTC HOURS: 12.00pm - 19:00pm (Monday - Thursday), 10am-19:00pm (Friday) SALARY: 30,000 - 32,000 COMPANY TYPE: Chambers LOCATION: Central London CULTURE: Friendly, supportive ,collaborative, hardworking, busy, social, fast paced, professional BENEFITS: 22 days annual leave, training and development, season ticket loan, private medical insurance, high pension scheme, great office culture, regular social events & many more! Duties: Answering the telephone and refer calls as necessary, wherever possible to pass on calls to barristers or clerks, otherwise forwarding to voicemail or taking messages as appropriate Greeting visitors as they arrive in Chambers and to ensure they sign in/out and are given a security badge as appropriate Dealing with clients' coats and bags as required and to take clients through to meeting rooms Managing meeting room bookings Responsible for the receipt of all hand deliveries to Chambers, marking each item with time and date of delivery Deal with couriers both in person and on the telephone and keep a record book of orders placed Book and keep a record of any taxis or restaurant reservations required Monitor and action e-mails sent to the reception email as appropriate Checking the diary throughout the day in order to note any changes or amendments to conferences/ meetings Notify barristers of their conferences/meetings scheduled for the following day Assisting the Head Receptionist in overseeing the Chambers' phone and voicemail system, including recording new voicemail messages as appropriate Assisting the Chambers' housekeeper in providing catering services to Chambers as required Set up conference rooms or barristers' rooms with refreshments and lunches as required Ensure that all conference rooms are left tidy between use for conferences and fully stocked with stationery as required To assist in the preparation of conference rooms for functions/parties and meetings Check the daily conference register at the end of the day to plan for the following day's conferences; if an early conference is booked, to set up a trolley with crockery/glasses and cutlery as required Monitoring kitchen supplies and order/distribute as required To maintain an inventory of all drinks supplies (soft drinks and wines in the cellars) Liaise with the Events Manager in the ordering of food and drink supplies for in-house events Maintain proper records of all orders and receipts and invoices Check all kitchens on a regular daily basis to ensure that these are maintained in a tidy fashion and to load dishwashers as and when necessary Any other ad hoc duties may be required Experience, knowledge and skills required Previous experience working as an receptionist Previous experience working within a professional services environment Experience working within a chambers/ law firm - Desirable Ability to work with colleagues at all levels of seniority Excellent telephone manner An interest or curiosity to learn about the legal sector Proficient and creative in the use of all Microsoft packages Excellent communication skills both written and verbal About you: Able to remain calm under pressure Able to work at a fast pace Organised Friendly and approachable Attention to detail skills Takes pride in precision and accuracy work Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Executive Assistant/ Client Relationship Manager Salary: c. 35,000 - 40,000 + Excellent Benefits Leeds City Centre Hybrid working options 3 days in the office, 2 days from home We are recruiting for a highly respected Executive Search business in Leeds City Centre. As a result of continued growth, they are looking to recruit an Executive Assistant/ Client Relationship Manager to work very closely with an Associate Director and one other. This would suit you if you have worked within a Senior PA or EA capacity within a professional services business with a strong client relationship focus. They have a fantastic team working from their office in Leeds city centre and operate a hybrid working policy with 3 days in the office and 2 days wfh. Key Responsibilities and duties with the role: As an Executive Assistant/ Client Relationship Manager your main role will be to provide support to the Directors with proactive client contact and management. Your duties will also include: Complex diary management and extensive travel arrangements, organising meetings and associated logistics Supporting with Business Development activities such as researching, building target lists and gathering leads from various sources. Carrying out client research and keeping up to date with industry changes - passing relevant information on to the team Proactively setting up sales meetings for the Associate Director Pulling together tender and proposal documents and presentations Organising client networking events and all associated logistics Managing and updating the CRM system Working closely with the team to work as efficiently and effectively as possible, provide business led support to the wider team as necessary Producing reports for clients and for the Director Key Skills and Experience required: Our client is looking for an experienced EA/ Client Relationship Manager with similar experience. Ideally you will have worked within Recruitment/ Executive Search or professional services and will have a focus on building long-lasting professional relationships with clients, and providing excellent levels of client support in addition to PA or EA duties. You will have an excellent work ethic, with strong communication skills and the ability to build relationships with ease. Ideally you will be educated to Degree level with strong commercial acumen and a focused approach to the difference that you can make within your role. Previous experience within recruitment/ executive search or professional services is essential Experience of providing business development support such as researching, networking, staying abreast of business and sector updates, coordinating networking and events and proactively organising sales meetings Experience working in a busy and varied client focused, PA, EA or similar related role Strong commercial acumen Ambitious and driven to succeed Able to liaise and build relationships with C Suite individuals and clients Excellent organisational skills and high attention to detail Able to meet deadlines and run and manage projects effectively This is a truly fantastic opportunity to join a highly successful company on a permanent basis. They offer a competitive salary, great work-life balance and a lively, professional environment where excellent client service is paramount. If you have the skills and experience outlined above, please send your CV to us or contact our office for immediate consideration. This is an urgent requirement for our client.
Mar 29, 2024
Full time
Executive Assistant/ Client Relationship Manager Salary: c. 35,000 - 40,000 + Excellent Benefits Leeds City Centre Hybrid working options 3 days in the office, 2 days from home We are recruiting for a highly respected Executive Search business in Leeds City Centre. As a result of continued growth, they are looking to recruit an Executive Assistant/ Client Relationship Manager to work very closely with an Associate Director and one other. This would suit you if you have worked within a Senior PA or EA capacity within a professional services business with a strong client relationship focus. They have a fantastic team working from their office in Leeds city centre and operate a hybrid working policy with 3 days in the office and 2 days wfh. Key Responsibilities and duties with the role: As an Executive Assistant/ Client Relationship Manager your main role will be to provide support to the Directors with proactive client contact and management. Your duties will also include: Complex diary management and extensive travel arrangements, organising meetings and associated logistics Supporting with Business Development activities such as researching, building target lists and gathering leads from various sources. Carrying out client research and keeping up to date with industry changes - passing relevant information on to the team Proactively setting up sales meetings for the Associate Director Pulling together tender and proposal documents and presentations Organising client networking events and all associated logistics Managing and updating the CRM system Working closely with the team to work as efficiently and effectively as possible, provide business led support to the wider team as necessary Producing reports for clients and for the Director Key Skills and Experience required: Our client is looking for an experienced EA/ Client Relationship Manager with similar experience. Ideally you will have worked within Recruitment/ Executive Search or professional services and will have a focus on building long-lasting professional relationships with clients, and providing excellent levels of client support in addition to PA or EA duties. You will have an excellent work ethic, with strong communication skills and the ability to build relationships with ease. Ideally you will be educated to Degree level with strong commercial acumen and a focused approach to the difference that you can make within your role. Previous experience within recruitment/ executive search or professional services is essential Experience of providing business development support such as researching, networking, staying abreast of business and sector updates, coordinating networking and events and proactively organising sales meetings Experience working in a busy and varied client focused, PA, EA or similar related role Strong commercial acumen Ambitious and driven to succeed Able to liaise and build relationships with C Suite individuals and clients Excellent organisational skills and high attention to detail Able to meet deadlines and run and manage projects effectively This is a truly fantastic opportunity to join a highly successful company on a permanent basis. They offer a competitive salary, great work-life balance and a lively, professional environment where excellent client service is paramount. If you have the skills and experience outlined above, please send your CV to us or contact our office for immediate consideration. This is an urgent requirement for our client.
End Date Wednesday 10 April 2024 Salary Range £62,874 - £69,860 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary See below Job Description JOB TITLE: Commercial Manager, Modern Workplace SALARY: £61,141 - £68,490 LOCATION: Leeds only HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Our team Would you like to lead multi-million-pound contracts with global Technology Service Providers as part of the Modern Workplace Commercial function? We provide central, independent supplier assurance and informed analysis to ensure service quality and to positively influence the commercial landscape of our organisation. Core Purpose of the role You ll have operational responsibility for one or more contract agreements. You ll be responsible for the end-to-end lifecycle process of the agreement(s), from development through to execution and termination. You ll coordinate contract change control and internal & external communication regarding the agreement 3rd party relationship. You ll form the interface between defined client functions and external parties, ensuring input (e.g. business and compliance requirements) and participation in decision making such as review and approval of performance and mitigating actions. Other responsibilities include providing Subject Matter Expertise to support to the Group on the obligations and expectations within Modern Workplace contracts. Supporting colleagues with agenda items at Governance committees including risks and issues, SLA s, commercial spend, billing and Service Credits and collect and progress actions relating to Modern Workplace Services. Essential skills/what you ll be involved in: Develops and/or delivers budget plans for own area with mentorship from senior colleagues. Runs significant client relationships or coordinates relationship management with a group of more transactional clients and customers. Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support from project/programme manager. Troubleshoots and diagnoses highly sophisticated equipment and systems for emergency repairs, applies expertise to lead major equipment re-builds and guides planned installation of systems. Delivers outcomes by managing others and working within established systems. Sets short term objectives and helps own the performance of direct reports by working within performance management systems. Uncovers emerging issues and/or needs and identifies potential causes, related issues, key customers and barriers. Recommends ways to improve support for operations by changing policies, processes, standards and practices. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Analyses specified problems and issues to find the best technical and/or professional solutions. Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues. Develops product specifications while crafting testing procedures and standards. Coordinates across multiple teams to develop medium-term and/or long-term work schedules that help the organisation achieve its priorities and fulfil its business plans. Why Lloyds Banking Group Like the modern Britain we serve, we re evolving. Investing billions in our people, data and tech to transform the way we meet the constantly evolving needs of our 26 million customers. We re growing with purpose. Join us on our journey and you will too. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do outstanding work, that s exciting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 29, 2024
Full time
End Date Wednesday 10 April 2024 Salary Range £62,874 - £69,860 We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary See below Job Description JOB TITLE: Commercial Manager, Modern Workplace SALARY: £61,141 - £68,490 LOCATION: Leeds only HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Our team Would you like to lead multi-million-pound contracts with global Technology Service Providers as part of the Modern Workplace Commercial function? We provide central, independent supplier assurance and informed analysis to ensure service quality and to positively influence the commercial landscape of our organisation. Core Purpose of the role You ll have operational responsibility for one or more contract agreements. You ll be responsible for the end-to-end lifecycle process of the agreement(s), from development through to execution and termination. You ll coordinate contract change control and internal & external communication regarding the agreement 3rd party relationship. You ll form the interface between defined client functions and external parties, ensuring input (e.g. business and compliance requirements) and participation in decision making such as review and approval of performance and mitigating actions. Other responsibilities include providing Subject Matter Expertise to support to the Group on the obligations and expectations within Modern Workplace contracts. Supporting colleagues with agenda items at Governance committees including risks and issues, SLA s, commercial spend, billing and Service Credits and collect and progress actions relating to Modern Workplace Services. Essential skills/what you ll be involved in: Develops and/or delivers budget plans for own area with mentorship from senior colleagues. Runs significant client relationships or coordinates relationship management with a group of more transactional clients and customers. Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support from project/programme manager. Troubleshoots and diagnoses highly sophisticated equipment and systems for emergency repairs, applies expertise to lead major equipment re-builds and guides planned installation of systems. Delivers outcomes by managing others and working within established systems. Sets short term objectives and helps own the performance of direct reports by working within performance management systems. Uncovers emerging issues and/or needs and identifies potential causes, related issues, key customers and barriers. Recommends ways to improve support for operations by changing policies, processes, standards and practices. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Analyses specified problems and issues to find the best technical and/or professional solutions. Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues. Develops product specifications while crafting testing procedures and standards. Coordinates across multiple teams to develop medium-term and/or long-term work schedules that help the organisation achieve its priorities and fulfil its business plans. Why Lloyds Banking Group Like the modern Britain we serve, we re evolving. Investing billions in our people, data and tech to transform the way we meet the constantly evolving needs of our 26 million customers. We re growing with purpose. Join us on our journey and you will too. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do outstanding work, that s exciting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Job Description - Principal Subsea Structures Engineer (LON035C) Principal Subsea Structures Engineer - LON035C Company : Worley Primary Location Primary Location : GBR-GL-London Job Job : Subsea Systems Schedule Schedule : Full-time Employment Type : Employee Job Level : Experienced Job Posting Job Posting : Mar 11, 2024 Unposting Date Unposting Date : Apr 10, 2024 Reporting Manager Title : Discipline Chief Engineer - Pipelines EMEA and APAC : Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.? Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. Principal Subsea Structural Engineer Role Context: As a Principal Subsea Structural Engineer at Worley, you will e nsure and lead subsea structural engineering and design, interface with other disciplines and the client to ensure the functionality, fabrication, and installation of subsea structures, from early concept phases of a project to installation and commissioning phases. You will also support on proposals, tenders, and bid clarifications as well as contribute to promoting new design approaches and technologies for different project phases. You'll be: Providing high level expertise in structural aspects of projects, including calculation and analysis requirements as well as design and 3D model checking, verification and validation of structural engineering and design. Capable of interfacing with a team of engineers (specifically, pipelines, geotechnical/foundation, and subsea production engineers), designers, and specialists on a regular basis as well as a variety of clients' technical backgrounds Gathering, preparing, and developing engineering studies, numerical analysis, calculations, and technical reports, specifications and philosophies. Seeking input from knowledgeable sources, participating in constructability, operability, and maintainability reviews, and ensuring that requirements are incorporated into structural engineering design. Well versed in different types of structural engineering commercial numerical/Finite Element analysis software, for example, FS2000, SACS, ABAQUS, etc in order to prepare a design for implementation, fabrication, and installation Adept at assessing project risk during constructability and instability reviews, design and executions phases, as well as associated budgeting and cost control You'll have: Bachelor of Science Degree in an engineering discipline Professional (or seeking professional) status An excellent understanding of subsea engineering Good working knowledge of UK and International design standards and codes An understanding of subsea hardware, the different types of the production system, manifolds offline and inline structures and their types Excellent people's skills interacting with engineers of different seniority, technical capability, and cultural background, proactive to get the work done, a team player with a can-do attitude Moving Forward: We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
Mar 29, 2024
Full time
Job Description - Principal Subsea Structures Engineer (LON035C) Principal Subsea Structures Engineer - LON035C Company : Worley Primary Location Primary Location : GBR-GL-London Job Job : Subsea Systems Schedule Schedule : Full-time Employment Type : Employee Job Level : Experienced Job Posting Job Posting : Mar 11, 2024 Unposting Date Unposting Date : Apr 10, 2024 Reporting Manager Title : Discipline Chief Engineer - Pipelines EMEA and APAC : Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.? Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. Principal Subsea Structural Engineer Role Context: As a Principal Subsea Structural Engineer at Worley, you will e nsure and lead subsea structural engineering and design, interface with other disciplines and the client to ensure the functionality, fabrication, and installation of subsea structures, from early concept phases of a project to installation and commissioning phases. You will also support on proposals, tenders, and bid clarifications as well as contribute to promoting new design approaches and technologies for different project phases. You'll be: Providing high level expertise in structural aspects of projects, including calculation and analysis requirements as well as design and 3D model checking, verification and validation of structural engineering and design. Capable of interfacing with a team of engineers (specifically, pipelines, geotechnical/foundation, and subsea production engineers), designers, and specialists on a regular basis as well as a variety of clients' technical backgrounds Gathering, preparing, and developing engineering studies, numerical analysis, calculations, and technical reports, specifications and philosophies. Seeking input from knowledgeable sources, participating in constructability, operability, and maintainability reviews, and ensuring that requirements are incorporated into structural engineering design. Well versed in different types of structural engineering commercial numerical/Finite Element analysis software, for example, FS2000, SACS, ABAQUS, etc in order to prepare a design for implementation, fabrication, and installation Adept at assessing project risk during constructability and instability reviews, design and executions phases, as well as associated budgeting and cost control You'll have: Bachelor of Science Degree in an engineering discipline Professional (or seeking professional) status An excellent understanding of subsea engineering Good working knowledge of UK and International design standards and codes An understanding of subsea hardware, the different types of the production system, manifolds offline and inline structures and their types Excellent people's skills interacting with engineers of different seniority, technical capability, and cultural background, proactive to get the work done, a team player with a can-do attitude Moving Forward: We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
A career within Corporate Tax services, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. You'll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing working capital, and profit sharing for partners. You'll also help organisations understand the pricing implications of goods and services between related parties, as well as providing advice on tax implications of deals. Our team helps our clients improve their tax function to control risk and facilitate better decision making. You'll focus on helping businesses with tax strategy, ensuring tax compliance, increasing post tax profits, and providing application support to achieve the best corporate tax practices. Our Central large corporate tax team comprises our offices in Birmingham, Bristol, Cardiff, the East Midlands and Milton Keynes.We advise a range of large and complex UK and multinational publicly traded groups, private equity backed businesses, and utilities groups across the spectrum of tax issues that impact their business, including advising on strategic business expansion, deal activity, financing, profit repatriation, navigating the evolving UK and international tax landscape, and managing domestic compliance. As part of the team you'll be actively encouraged to develop your skills, consult, share specialist knowledge and new ideas, and engage with our market leading team of tax professionals as we continue to innovate to deliver best in class service. Responsibilities As a Senior Associate, you'll work as part of a team, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: Managing a portfolio of clients and being the main client contact for day to day queries and tax technical matters. Keeping up to date with local and national business and economic issues and discussing the impacts with your portfolio of clients. Supporting Managers and Senior Managers with business development activities to identify opportunities on existing clients and target opportunities on new clients Developing a broad range of internal relationships domestically and internationally and working with them to deliver value to our clients To the extent preferred by you, developing a deeper specialism in international and/or treasury tax matters. Essential skills and experience Practice-trained finance professional, with relevant qualification (e.g. ACA/ACCA/CTA). Experience of advising multinational groups on a variety of UK tax matters. Excellent written communication including providing concise advice for clients, report writing and drafting technical memoranda. Strong interpersonal skills including experience in client handling, managing internal teams and multiple stakeholders. Strong project management skills - able to manage several complex client projects and plan their own workload. Experience of and/or a desire to coach and delegate a team of associates and senior associates, helping them grow their tax technical expertise alongside their client management skills. An interest in understanding broader UK and global business issues and being confident discussing these issues with a diverse client base
Mar 29, 2024
Full time
A career within Corporate Tax services, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. You'll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing working capital, and profit sharing for partners. You'll also help organisations understand the pricing implications of goods and services between related parties, as well as providing advice on tax implications of deals. Our team helps our clients improve their tax function to control risk and facilitate better decision making. You'll focus on helping businesses with tax strategy, ensuring tax compliance, increasing post tax profits, and providing application support to achieve the best corporate tax practices. Our Central large corporate tax team comprises our offices in Birmingham, Bristol, Cardiff, the East Midlands and Milton Keynes.We advise a range of large and complex UK and multinational publicly traded groups, private equity backed businesses, and utilities groups across the spectrum of tax issues that impact their business, including advising on strategic business expansion, deal activity, financing, profit repatriation, navigating the evolving UK and international tax landscape, and managing domestic compliance. As part of the team you'll be actively encouraged to develop your skills, consult, share specialist knowledge and new ideas, and engage with our market leading team of tax professionals as we continue to innovate to deliver best in class service. Responsibilities As a Senior Associate, you'll work as part of a team, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: Managing a portfolio of clients and being the main client contact for day to day queries and tax technical matters. Keeping up to date with local and national business and economic issues and discussing the impacts with your portfolio of clients. Supporting Managers and Senior Managers with business development activities to identify opportunities on existing clients and target opportunities on new clients Developing a broad range of internal relationships domestically and internationally and working with them to deliver value to our clients To the extent preferred by you, developing a deeper specialism in international and/or treasury tax matters. Essential skills and experience Practice-trained finance professional, with relevant qualification (e.g. ACA/ACCA/CTA). Experience of advising multinational groups on a variety of UK tax matters. Excellent written communication including providing concise advice for clients, report writing and drafting technical memoranda. Strong interpersonal skills including experience in client handling, managing internal teams and multiple stakeholders. Strong project management skills - able to manage several complex client projects and plan their own workload. Experience of and/or a desire to coach and delegate a team of associates and senior associates, helping them grow their tax technical expertise alongside their client management skills. An interest in understanding broader UK and global business issues and being confident discussing these issues with a diverse client base
TPP - GMOps Project Management Permanent Lancashire £50000 - £60000 per annum + DOE + Benefits + career progression Imagine a world where sustainability isn't just a buzzword, but a way of life. Our client is leading the charge in the recycling industry, pioneering innovation and driving change towards a greener, more responsible future within their industry. With an unwavering dedication to sustainability and environmental stewardship, they're not just a company - they're a movement. And as they rapidly expand their services across the UK and beyond, their commitment to operational excellence and continuous improvement remains the beating heart of everything they do. General Manager of Operations Job Description: Welcome to the heart of the operation! As the General Manager of Operations, you'll wield the sceptre of leadership, guiding teams towards operational brilliance in a bustling recycling facility. We're on the lookout for someone with fire in their belly, a visionary who can inspire greatness, and a hunger for personal and professional growth that knows no bounds. Are you ready to take the reins and steer us towards a future of unparalleled success? If so, we want to hear from you! General Manager of Operations Key Responsibilities: Leadership : Lead, motivate, and inspire a diverse team of operational staff to achieve high levels of performance and productivity. Health & Safety : Ensure compliance with all health and safety regulations and promote a culture of safety awareness among all employees. Operational Excellence: Drive operational excellence initiatives on the shop floor, identifying areas for improvement and implementing best practices to enhance efficiency and productivity. Continuous Improvement : Champion a culture of continuous improvement, fostering innovation and driving initiatives to streamline processes and reduce waste. KPI Management: Develop and monitor key performance indicators (KPIs) to track operational performance, ensuring targets are met or exceeded. Entrepreneurial Spirit: Bring an entrepreneurial mindset to the role, seeking out new opportunities for growth and efficiency gains. Implementation: Proven track record of successfully implementing operational improvements, both through infrastructure enhancements and capital expenditure projects. Professionalism : Maintain a high level of professionalism and integrity in all interactions, representing the company positively at all times. Results-Driven: Demonstrate a results-oriented approach, with a focus on delivering tangible outcomes and driving business success. No-Nonsense Approach : Balance professionalism with a no-nonsense attitude, effectively addressing challenges and driving accountability throughout the organisation. General Manager of Operations Qualifications and Experience: Previous experience in a senior operational management role within the recycling industry. Strong leadership skills with the ability to inspire and motivate teams. Demonstrated track record of driving operational excellence and continuous improvement initiatives. Proven ability to work to KPIs and deliver results in a fast-paced environment. Entrepreneurial mindset with a focus on innovation and growth. Excellent communication and interpersonal skills. Relevant qualifications in operations management or a related field are desirable. If you are a driven and ambitious individual with a passion for operational excellence and a desire to make a positive impact in the recycling industry, we would love to hear from you. £50,000-£60,000 DOE plus benefits and an unrivalled career development pathway.
Mar 29, 2024
Full time
TPP - GMOps Project Management Permanent Lancashire £50000 - £60000 per annum + DOE + Benefits + career progression Imagine a world where sustainability isn't just a buzzword, but a way of life. Our client is leading the charge in the recycling industry, pioneering innovation and driving change towards a greener, more responsible future within their industry. With an unwavering dedication to sustainability and environmental stewardship, they're not just a company - they're a movement. And as they rapidly expand their services across the UK and beyond, their commitment to operational excellence and continuous improvement remains the beating heart of everything they do. General Manager of Operations Job Description: Welcome to the heart of the operation! As the General Manager of Operations, you'll wield the sceptre of leadership, guiding teams towards operational brilliance in a bustling recycling facility. We're on the lookout for someone with fire in their belly, a visionary who can inspire greatness, and a hunger for personal and professional growth that knows no bounds. Are you ready to take the reins and steer us towards a future of unparalleled success? If so, we want to hear from you! General Manager of Operations Key Responsibilities: Leadership : Lead, motivate, and inspire a diverse team of operational staff to achieve high levels of performance and productivity. Health & Safety : Ensure compliance with all health and safety regulations and promote a culture of safety awareness among all employees. Operational Excellence: Drive operational excellence initiatives on the shop floor, identifying areas for improvement and implementing best practices to enhance efficiency and productivity. Continuous Improvement : Champion a culture of continuous improvement, fostering innovation and driving initiatives to streamline processes and reduce waste. KPI Management: Develop and monitor key performance indicators (KPIs) to track operational performance, ensuring targets are met or exceeded. Entrepreneurial Spirit: Bring an entrepreneurial mindset to the role, seeking out new opportunities for growth and efficiency gains. Implementation: Proven track record of successfully implementing operational improvements, both through infrastructure enhancements and capital expenditure projects. Professionalism : Maintain a high level of professionalism and integrity in all interactions, representing the company positively at all times. Results-Driven: Demonstrate a results-oriented approach, with a focus on delivering tangible outcomes and driving business success. No-Nonsense Approach : Balance professionalism with a no-nonsense attitude, effectively addressing challenges and driving accountability throughout the organisation. General Manager of Operations Qualifications and Experience: Previous experience in a senior operational management role within the recycling industry. Strong leadership skills with the ability to inspire and motivate teams. Demonstrated track record of driving operational excellence and continuous improvement initiatives. Proven ability to work to KPIs and deliver results in a fast-paced environment. Entrepreneurial mindset with a focus on innovation and growth. Excellent communication and interpersonal skills. Relevant qualifications in operations management or a related field are desirable. If you are a driven and ambitious individual with a passion for operational excellence and a desire to make a positive impact in the recycling industry, we would love to hear from you. £50,000-£60,000 DOE plus benefits and an unrivalled career development pathway.