Claims Handler (Portuguese Speaking) Remote role Monday to Friday working hours Salary up to 25k Working for a great client, we require a Claims Handler who can converse with customers in both English and Portuguese. The main purpose of this role is to be accountable for the handling of accepted claims in line with agreed Targets & Objectives. You will manage existing claims efficiently and effectively from the New Hires Team, dealing with all defined claims tasks required for the New Claims Team following hand-off from the sources. Responsibilities include: Adopt a pro-active approach to the role Handle complaints and escalations with sources Be familiar with and adhere to the Company policies Ensure that the New Claims Team and individual targets and objectives are met Actively encourage the sharing of technical knowledge throughout your team and across the business Respond promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter Ensure compliance with all regulatory requirements (including but not restricted to Treating Customers Fairly, DPA, Complaints and FCA legislation) Ensure that complaints are handled immediately and escalated when necessary to the Customer Services Manager in line with company guidelines Ensure that data is captured accurately and comprehensively, completing all relevant fields in Proclaim Identify any areas of work which you feel require additional training - departmental or personal Actively participate in and contribute towards individual appraisals, team meetings, and one-to-one assessment sessions Undertake any other duties as requested by the Line Manager or other Senior Staff within the business. In order to be considered for this role, you will need: Previous claims management experience Good working knowledge of claims processes and procedures Understanding of our products, services, philosophies, systems and organisation Knowledge of hierarchy and escalation protocols Excellent technical claims knowledge Excellent organizational skills Excellent analytical and problem solving skills Excellent interpersonal skills, comfortable to communicate at all levels Excellent negotiation skills Ability to make complex issues simple
Apr 19, 2024
Full time
Claims Handler (Portuguese Speaking) Remote role Monday to Friday working hours Salary up to 25k Working for a great client, we require a Claims Handler who can converse with customers in both English and Portuguese. The main purpose of this role is to be accountable for the handling of accepted claims in line with agreed Targets & Objectives. You will manage existing claims efficiently and effectively from the New Hires Team, dealing with all defined claims tasks required for the New Claims Team following hand-off from the sources. Responsibilities include: Adopt a pro-active approach to the role Handle complaints and escalations with sources Be familiar with and adhere to the Company policies Ensure that the New Claims Team and individual targets and objectives are met Actively encourage the sharing of technical knowledge throughout your team and across the business Respond promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter Ensure compliance with all regulatory requirements (including but not restricted to Treating Customers Fairly, DPA, Complaints and FCA legislation) Ensure that complaints are handled immediately and escalated when necessary to the Customer Services Manager in line with company guidelines Ensure that data is captured accurately and comprehensively, completing all relevant fields in Proclaim Identify any areas of work which you feel require additional training - departmental or personal Actively participate in and contribute towards individual appraisals, team meetings, and one-to-one assessment sessions Undertake any other duties as requested by the Line Manager or other Senior Staff within the business. In order to be considered for this role, you will need: Previous claims management experience Good working knowledge of claims processes and procedures Understanding of our products, services, philosophies, systems and organisation Knowledge of hierarchy and escalation protocols Excellent technical claims knowledge Excellent organizational skills Excellent analytical and problem solving skills Excellent interpersonal skills, comfortable to communicate at all levels Excellent negotiation skills Ability to make complex issues simple
Customer Service Advisor - Temporary Project Start date 30th April for 8 weeks Mon - Fri 8:30am-5pm Mansfield This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks. Handling inbound complaint calls and signposting only. NO SALES! The of role Customer Service Advisor will involve: Dealing with inbound calls from customers regarding queries and complaints - you will not resolving complaints but dealing with initial calls, providing information and signposting to complaints procedures required Providing information to customer regarding the escalation process Arranging call backs for customers as and when required Logging details of the call on the system and updating information accurately We are looking for candidates with: Customer service / call centre experience Empathy and experience of dealing with complaints or handling upset customers Excellent communication skills both written and verbal on all levels The ability to work on a temporary basis for the whole length of the assignment Computer literacy and the ability to quickly pick up new systems Interested Call TurnerFox Recruitment on (phone number removed) or email your CV today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this vacancy - Customer Service / Call Centre / Customer Coordinator / Customer Account Manager / Customer Contact Agent / Customer Advisor / Call Centre Operative / Complaints / Complaints Handler
Apr 19, 2024
Seasonal
Customer Service Advisor - Temporary Project Start date 30th April for 8 weeks Mon - Fri 8:30am-5pm Mansfield This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks. Handling inbound complaint calls and signposting only. NO SALES! The of role Customer Service Advisor will involve: Dealing with inbound calls from customers regarding queries and complaints - you will not resolving complaints but dealing with initial calls, providing information and signposting to complaints procedures required Providing information to customer regarding the escalation process Arranging call backs for customers as and when required Logging details of the call on the system and updating information accurately We are looking for candidates with: Customer service / call centre experience Empathy and experience of dealing with complaints or handling upset customers Excellent communication skills both written and verbal on all levels The ability to work on a temporary basis for the whole length of the assignment Computer literacy and the ability to quickly pick up new systems Interested Call TurnerFox Recruitment on (phone number removed) or email your CV today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this vacancy - Customer Service / Call Centre / Customer Coordinator / Customer Account Manager / Customer Contact Agent / Customer Advisor / Call Centre Operative / Complaints / Complaints Handler
Manpower UK Print & Packaging Division are excited to bring an opportunity to market on behalf of one of our prestigious partners. Our client is a market leading print company, and they are seeking a dedicated and experienced Internal Sales Coordinator to join their operation in Sunderland. The role would suit somebody who can work in a dynamic, fast-paced environment who has exceptional customer service skills and account management experience. Responsibilities will include: Customer Order Management Pro-actively manage customer orders, from receipt to completion. Manage customer stocks through effective knowledge of internal systems, order patterns and sales forecasts, whilst ensuring on-going customer communication. Managing delivery schedules and taking ownership for transportation costs on allocated accounts Preparing stock, production, and demand forecasts on a regular basis. Service Level/Managing Expectations Responding in a timely and accurate manner to customer requests, queries, and general communication; actioning customer orders in a timely manner. Negotiating order lead times with customers. Liaising and communicating with the internal functions and stakeholders to ensure agreed customer targets are met. Attend customer review meetings as and when required. Business Support Active participation in Team Meetings and Continuous Improvement Projects. Assisting other departments where appropriate and when requested. Answering main switchboard calls. Customer Service Working closely with the UK Customer Services Manager to ensure individual and team targets are met. To review and understand current CSC processes and drive automated/system improvements. Providing cover and back-up to customer accounts during holiday periods. So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you!
Apr 19, 2024
Full time
Manpower UK Print & Packaging Division are excited to bring an opportunity to market on behalf of one of our prestigious partners. Our client is a market leading print company, and they are seeking a dedicated and experienced Internal Sales Coordinator to join their operation in Sunderland. The role would suit somebody who can work in a dynamic, fast-paced environment who has exceptional customer service skills and account management experience. Responsibilities will include: Customer Order Management Pro-actively manage customer orders, from receipt to completion. Manage customer stocks through effective knowledge of internal systems, order patterns and sales forecasts, whilst ensuring on-going customer communication. Managing delivery schedules and taking ownership for transportation costs on allocated accounts Preparing stock, production, and demand forecasts on a regular basis. Service Level/Managing Expectations Responding in a timely and accurate manner to customer requests, queries, and general communication; actioning customer orders in a timely manner. Negotiating order lead times with customers. Liaising and communicating with the internal functions and stakeholders to ensure agreed customer targets are met. Attend customer review meetings as and when required. Business Support Active participation in Team Meetings and Continuous Improvement Projects. Assisting other departments where appropriate and when requested. Answering main switchboard calls. Customer Service Working closely with the UK Customer Services Manager to ensure individual and team targets are met. To review and understand current CSC processes and drive automated/system improvements. Providing cover and back-up to customer accounts during holiday periods. So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you!
Here's what you'll be doing Base location - Coventry £58,693 - £71,634 E.ON Lighting and Grid is the ICP/B2B EV, Solutions delivery Business of E.ON. We're 100% committed to our part in creating a sustainable future, whether it's providing innovative lighting solutions for new developments, retrofitting solutions for local authorities or even developing and introducing smart technologies for distribution networks. We are absolutely on it and we would love you to join us in helping decarbonising energy infrastructures and helping the planet at the same time. We operate one of the largest streetlighting contracting businesses in the UK. As well as providing new installations for most Housing Developers, we also work with the majority of local authorities. Here's what you will be doing Right now, we're looking for a Business Development Manager to join our Grid/Networks team based in Coventry. You'll be responsible for delivering sales and channel activity to support the delivery of E.ON Lighting & Grid sales, revenue, growth and profit targets. This role will develop new business through our internal sales teams, self-generated leads and other sources. You'll also work with the Commercial Engineers, Project Manager and Bid Support to develop new channels to market and also with other Business Development Managers to develop, optimise and deliver sales activity. You'll also be accountable for achieving sales targets around revenue targets and growth as set out in Mid Term Plan (MTP) and quarterly forecasting process. What we need from you Experience of leading and developing strategies and plans to sell Electrical networks and related solutions. Proven capability of prospecting, lead generation, developing and delivering sales proposals, negotiating and closing sales preferably in the Energy Solutions, B2B or technical services environment. Experience and track record of growing strong strategic relationships with customers / 3rd parties. Excellent mentoring, coaching and interpersonal skills, with the ability to quickly build rapport with others. Innovative/entrepreneurial spirit - curious about new technologies, practices and thinking and seeking opportunities to harness for competitive advantage. Proven inter-personal and effective communication skills, with the ability to influence internal and external stakeholders and customers at all levels. A flexible multi-tasker, able to cope with constantly changing priorities and environment and the ability to manage and resolve conflict. A full UK driving license and willingness for regular UK travel. Here's what you need to know Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus, and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. As a Disability Confident Employer, we interview every disabled applicant who meet the minimum criteria for the role. We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
Apr 19, 2024
Full time
Here's what you'll be doing Base location - Coventry £58,693 - £71,634 E.ON Lighting and Grid is the ICP/B2B EV, Solutions delivery Business of E.ON. We're 100% committed to our part in creating a sustainable future, whether it's providing innovative lighting solutions for new developments, retrofitting solutions for local authorities or even developing and introducing smart technologies for distribution networks. We are absolutely on it and we would love you to join us in helping decarbonising energy infrastructures and helping the planet at the same time. We operate one of the largest streetlighting contracting businesses in the UK. As well as providing new installations for most Housing Developers, we also work with the majority of local authorities. Here's what you will be doing Right now, we're looking for a Business Development Manager to join our Grid/Networks team based in Coventry. You'll be responsible for delivering sales and channel activity to support the delivery of E.ON Lighting & Grid sales, revenue, growth and profit targets. This role will develop new business through our internal sales teams, self-generated leads and other sources. You'll also work with the Commercial Engineers, Project Manager and Bid Support to develop new channels to market and also with other Business Development Managers to develop, optimise and deliver sales activity. You'll also be accountable for achieving sales targets around revenue targets and growth as set out in Mid Term Plan (MTP) and quarterly forecasting process. What we need from you Experience of leading and developing strategies and plans to sell Electrical networks and related solutions. Proven capability of prospecting, lead generation, developing and delivering sales proposals, negotiating and closing sales preferably in the Energy Solutions, B2B or technical services environment. Experience and track record of growing strong strategic relationships with customers / 3rd parties. Excellent mentoring, coaching and interpersonal skills, with the ability to quickly build rapport with others. Innovative/entrepreneurial spirit - curious about new technologies, practices and thinking and seeking opportunities to harness for competitive advantage. Proven inter-personal and effective communication skills, with the ability to influence internal and external stakeholders and customers at all levels. A flexible multi-tasker, able to cope with constantly changing priorities and environment and the ability to manage and resolve conflict. A full UK driving license and willingness for regular UK travel. Here's what you need to know Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus, and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. As a Disability Confident Employer, we interview every disabled applicant who meet the minimum criteria for the role. We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
Role Profile Develop, implement and maintain the process and technology solutions required to efficiently respond to complex, multi-regional, multi-modal customer Requests for Quote (RFQ). Liaise with IP&ES team members worldwide and provide an efficient conduit that will facilitate product strategy to affect our price offers to clients through the development of logical pricing processes and technology. Strong focus on bid opportunities. To support the sales development process by delivering back up support through identifying and preparing sales quotations that are developed at winning and keeping profitable business. To be an industry leader in professionally managing and delivering optimal pricing results through maintaining supplier relationships, origin relationships and developing and maintaining Bi Lateral Agreements globally. Close cooperation with IP&ES stakeholders, products and country management with success rates performances as well as volumes performances. Improvement of success rates, internal sales success and KPI's metrics. Improvement of the current and future structure through constant analysis of reason for losses of opportunities. Key Accountability Areas Manages the local pricing day to day workload to ensure proper resource allocation to meet customer deadlines and increase win rate. Coordinates complex, regional and local pricing teams required to respond timely and effectively to complex, high revenue potential bids. Develops new sophisticated pricing tools, processes and systems to enhance the bidding process and increase our hit rate based on pricing logic Liaise with product experts to ensure the logic used in pricing processes and applications is resulting in appropriately calculated cost and profit Undertake negotiations with the Global network to design, develop and implement Bi Lateral agreements that effectively locks a country into delivering set price structures, performance results and service standards. Monitor Bi Lateral Agreement validities against all services offered such as air, sea and value added solutions. Effectively negotiate and drive rate reductions with origins to ensure that the local sales team is armed with effective selling rates to win and keep profitable business. Undertake regular meetings with our suppliers to ensure that local relationships are maintained and developed to drive stronger price returns. Must be able to undertake staff training indicatives through identifying staff weaknesses and services weaknesses to improve personal attributes, whilst increasing the company's performance levels. To manage the Master Quote File and review the performance of each staff member on a monthly basis and present to management a performance report which includes full identification of workload by employee, number of bookings managed, number of quotations closed. Must be able to provide guidance to the staff on their results through the Log Book in order for them to see weaknesses, strengths and ways on improving efficiency of their working day. Must be able to manage and develop excel spreadsheets and graphs to reflect KPI output for customers and staff alike. Must represent the Pricing Department in Management meetings to effectively communicate areas of service level performances that need attention and design and develop solutions that will increase company productivity. Must be able to drive motivational techniques, ideas and staff enhancements to ensure that a true team environment is being developed and maintained. Work with the Customer Service Manager to ensure that quotations are flowing smoothly and that both sides of the business have the correct backup in place for smooth transactions and billing follow up. Escalation of issues to management at both origin and local level to ensure that a customer is giving the attention required to meet timeline expectations. Manage all RFQ's that are received from start to finish, including price points, RFQ completion and follow up on success or decline of the submitted RFQ. Regularly gain pricing options against our product listing including air, sea and road freight price points, whilst always looking at developing new consolidated products with the Product Managers. Maintain a KPI of 24 hour maximum turnaround in offering finished quotations to both local staff and the Global Network when requested. Centrally upload all RFQ's into the Master Quote Log so we as a team can monitor and trace quotations offered by way of success. Ensure to work with the team in centrally managing Bi-lateral agreements to ensure that contracted rates in air and sea freight supervisor.
Apr 19, 2024
Full time
Role Profile Develop, implement and maintain the process and technology solutions required to efficiently respond to complex, multi-regional, multi-modal customer Requests for Quote (RFQ). Liaise with IP&ES team members worldwide and provide an efficient conduit that will facilitate product strategy to affect our price offers to clients through the development of logical pricing processes and technology. Strong focus on bid opportunities. To support the sales development process by delivering back up support through identifying and preparing sales quotations that are developed at winning and keeping profitable business. To be an industry leader in professionally managing and delivering optimal pricing results through maintaining supplier relationships, origin relationships and developing and maintaining Bi Lateral Agreements globally. Close cooperation with IP&ES stakeholders, products and country management with success rates performances as well as volumes performances. Improvement of success rates, internal sales success and KPI's metrics. Improvement of the current and future structure through constant analysis of reason for losses of opportunities. Key Accountability Areas Manages the local pricing day to day workload to ensure proper resource allocation to meet customer deadlines and increase win rate. Coordinates complex, regional and local pricing teams required to respond timely and effectively to complex, high revenue potential bids. Develops new sophisticated pricing tools, processes and systems to enhance the bidding process and increase our hit rate based on pricing logic Liaise with product experts to ensure the logic used in pricing processes and applications is resulting in appropriately calculated cost and profit Undertake negotiations with the Global network to design, develop and implement Bi Lateral agreements that effectively locks a country into delivering set price structures, performance results and service standards. Monitor Bi Lateral Agreement validities against all services offered such as air, sea and value added solutions. Effectively negotiate and drive rate reductions with origins to ensure that the local sales team is armed with effective selling rates to win and keep profitable business. Undertake regular meetings with our suppliers to ensure that local relationships are maintained and developed to drive stronger price returns. Must be able to undertake staff training indicatives through identifying staff weaknesses and services weaknesses to improve personal attributes, whilst increasing the company's performance levels. To manage the Master Quote File and review the performance of each staff member on a monthly basis and present to management a performance report which includes full identification of workload by employee, number of bookings managed, number of quotations closed. Must be able to provide guidance to the staff on their results through the Log Book in order for them to see weaknesses, strengths and ways on improving efficiency of their working day. Must be able to manage and develop excel spreadsheets and graphs to reflect KPI output for customers and staff alike. Must represent the Pricing Department in Management meetings to effectively communicate areas of service level performances that need attention and design and develop solutions that will increase company productivity. Must be able to drive motivational techniques, ideas and staff enhancements to ensure that a true team environment is being developed and maintained. Work with the Customer Service Manager to ensure that quotations are flowing smoothly and that both sides of the business have the correct backup in place for smooth transactions and billing follow up. Escalation of issues to management at both origin and local level to ensure that a customer is giving the attention required to meet timeline expectations. Manage all RFQ's that are received from start to finish, including price points, RFQ completion and follow up on success or decline of the submitted RFQ. Regularly gain pricing options against our product listing including air, sea and road freight price points, whilst always looking at developing new consolidated products with the Product Managers. Maintain a KPI of 24 hour maximum turnaround in offering finished quotations to both local staff and the Global Network when requested. Centrally upload all RFQ's into the Master Quote Log so we as a team can monitor and trace quotations offered by way of success. Ensure to work with the team in centrally managing Bi-lateral agreements to ensure that contracted rates in air and sea freight supervisor.
Incubeta Africa Jaco Lintvelt Incubeta Africa Incubeta International
Director of Analytics Role Level: Head of Department OVERVIEW OF JOB DESCRIPTION As the Director of Analytics, you are responsible for leading the analytics offering in the UK to delight clients, and grow our reputation in the industry. You will oversee the technical development & delivery of the Analytics team (aiming for consistency and efficiency), and you will evolve our Measurement proposition to meet the needs & aspirations of our partners. You will be personally responsible for overseeing our offering, and ensuring that your team has the necessary skill sets to deliver this for their clients. You will be responsible for ensuring that the work outputted by your team is of a high standard, and in line with the best practices you have set. You will be excited to provide our clients with a clear understanding & direction for navigating the upcoming measurement challenges and opportunities they face (e.g. from browser updates, privacy regulations, increasing consumer & business demands, and complexity in customer journeys) and you are eager to inspire their strategy. You will be passionate about the field - eager to stay on top of industry changes, new and developing technology, and work closely with your team in order to keep innovating. You are required to: Lead the technical Analytics function for the business - manage and scale a high performing team. This will involve: Setting and driving best practices across the team in all areas Managing solutions architects and steering their development Maintaining an environment of learning and growth in the team Leading on quality assurance for analytics delivery & deployment Growing Analytics clients and looking for new opportunities Being accountable for commercial success of department Train and share knowledge both with your own team and the wider company, which will involve: Maintaining awareness of industry trends & updates in digital analytics & marketing, evolving our Analytics offering accordingly Maintaining an internal training program to keep knowledge consistent across the team Coaching and mentoring the team to develop their technical proficiency & troubleshooting Contributing to & shaping our global expertise through our solutions councils and knowledge sharing Communicate & advocate for our Analytics capabilities, which will involve: Participating in pitches & new business requests to increase our client base Supporting growth of priority clients, and lead in strategic client meetings as needed Nurturing positive relationships with Google and other tech partners to mutually grow our capabilities and reputation Demonstrating thought leadership - represent Incubeta and broadcast our expertise & POV throughout the industry KNOWLEDGE AND EXPERIENCE Hard Skills Strong knowledge of: Analytics platforms (Google Analytics 4, Adobe Analytics et al - advantage) Tag Management Systems (Google Tag Manager, Tealium et al - advantage) Data Layers Consent Management & CMPs Firebase Data Analysis (inc. Looker studio) Google Marketing Platform Server Side Tracking Data Privacy including solutions & privacy readiness initiatives such as Consent Mode & Enhanced Conversions Offline to Online Integrations SQL (Advantage) Ability to navigate BigQuery and Google Cloud (Advantage) Basic JavaScript, CSS and HTML skills Spreadsheets - Google Sheets / Excel Troubleshooting - able to support & coach teams to resolve technology/platform problems, reporting discrepancies, tracking issues and other tech-related issues which affect campaigns including but not limited to: Data Discrepancies in Google Analytics Data Discrepancies between Google Analytics and Integrated Platforms, including BigQuery Google Tag Manager and Website Tag Troubleshooting Confidently debug GTM tagging Knowledge of Digital Marketing strategy / online acquisition channels and attribution Ability to create an enterprise level Measurement Framework and Plan Ability to establish & maintain best practices in analytics and measurement Ability to adopt & help evolve processes which lead to high standards of analytics delivery Ability to identify operational & capability gaps, and propose solutions to address them Can provide training to internal and external teams; including but not limited to: Google Analytics 4 & Google Tag Manager, Digital Privacy, Measurement Approach & Strategy Has a knowledge and understanding of analytics implementation, data analysis, data science methods, and CRO, enough to explain them to clients if required Strong Project Management Skills Strong Presentation skills Soft Skills Be a role model Strong people management and leadership skills Strong ability to develop staff technically & inspire teams with an impactful vision Ability to mentor and support other team members Strong professional business communication skills - ability to write a professional email, conduct presentations and speak professionally to clients and teams Strong ability to prioritise and manage own time as well as assisting teams where needed Strong commercial acumen Example of professionalism, and solution-driven during challenges Be dependable Strong technical communicator - able to turn complex technical concepts into simple and easy to understand concepts for both internal teams and clients Ability to think and act independently as well as collaboratively Highly reliable & earns trust through their attitude and outputs Exceptional attention to detail and pride in any work produced Display honesty and integrity at all times, accountable for your tasks and actions, even when making mistakes Be approachable and open to constructive feedback Excellent problem solving skills Organised and detail oriented Be motivated Display relentless enthusiasm & passion for what you do Ownership driven, pro-active to self-learn and make progress Display a hunger for knowledge and a willingness to learn for any situation Considers longer term resource and skills needs for the team, and plans accordingly Ability to work in a fast paced, dynamic, pro-learning environment on multiple priorities simultaneously Required Certifications Google Analytics 4 Qualification
Apr 19, 2024
Full time
Director of Analytics Role Level: Head of Department OVERVIEW OF JOB DESCRIPTION As the Director of Analytics, you are responsible for leading the analytics offering in the UK to delight clients, and grow our reputation in the industry. You will oversee the technical development & delivery of the Analytics team (aiming for consistency and efficiency), and you will evolve our Measurement proposition to meet the needs & aspirations of our partners. You will be personally responsible for overseeing our offering, and ensuring that your team has the necessary skill sets to deliver this for their clients. You will be responsible for ensuring that the work outputted by your team is of a high standard, and in line with the best practices you have set. You will be excited to provide our clients with a clear understanding & direction for navigating the upcoming measurement challenges and opportunities they face (e.g. from browser updates, privacy regulations, increasing consumer & business demands, and complexity in customer journeys) and you are eager to inspire their strategy. You will be passionate about the field - eager to stay on top of industry changes, new and developing technology, and work closely with your team in order to keep innovating. You are required to: Lead the technical Analytics function for the business - manage and scale a high performing team. This will involve: Setting and driving best practices across the team in all areas Managing solutions architects and steering their development Maintaining an environment of learning and growth in the team Leading on quality assurance for analytics delivery & deployment Growing Analytics clients and looking for new opportunities Being accountable for commercial success of department Train and share knowledge both with your own team and the wider company, which will involve: Maintaining awareness of industry trends & updates in digital analytics & marketing, evolving our Analytics offering accordingly Maintaining an internal training program to keep knowledge consistent across the team Coaching and mentoring the team to develop their technical proficiency & troubleshooting Contributing to & shaping our global expertise through our solutions councils and knowledge sharing Communicate & advocate for our Analytics capabilities, which will involve: Participating in pitches & new business requests to increase our client base Supporting growth of priority clients, and lead in strategic client meetings as needed Nurturing positive relationships with Google and other tech partners to mutually grow our capabilities and reputation Demonstrating thought leadership - represent Incubeta and broadcast our expertise & POV throughout the industry KNOWLEDGE AND EXPERIENCE Hard Skills Strong knowledge of: Analytics platforms (Google Analytics 4, Adobe Analytics et al - advantage) Tag Management Systems (Google Tag Manager, Tealium et al - advantage) Data Layers Consent Management & CMPs Firebase Data Analysis (inc. Looker studio) Google Marketing Platform Server Side Tracking Data Privacy including solutions & privacy readiness initiatives such as Consent Mode & Enhanced Conversions Offline to Online Integrations SQL (Advantage) Ability to navigate BigQuery and Google Cloud (Advantage) Basic JavaScript, CSS and HTML skills Spreadsheets - Google Sheets / Excel Troubleshooting - able to support & coach teams to resolve technology/platform problems, reporting discrepancies, tracking issues and other tech-related issues which affect campaigns including but not limited to: Data Discrepancies in Google Analytics Data Discrepancies between Google Analytics and Integrated Platforms, including BigQuery Google Tag Manager and Website Tag Troubleshooting Confidently debug GTM tagging Knowledge of Digital Marketing strategy / online acquisition channels and attribution Ability to create an enterprise level Measurement Framework and Plan Ability to establish & maintain best practices in analytics and measurement Ability to adopt & help evolve processes which lead to high standards of analytics delivery Ability to identify operational & capability gaps, and propose solutions to address them Can provide training to internal and external teams; including but not limited to: Google Analytics 4 & Google Tag Manager, Digital Privacy, Measurement Approach & Strategy Has a knowledge and understanding of analytics implementation, data analysis, data science methods, and CRO, enough to explain them to clients if required Strong Project Management Skills Strong Presentation skills Soft Skills Be a role model Strong people management and leadership skills Strong ability to develop staff technically & inspire teams with an impactful vision Ability to mentor and support other team members Strong professional business communication skills - ability to write a professional email, conduct presentations and speak professionally to clients and teams Strong ability to prioritise and manage own time as well as assisting teams where needed Strong commercial acumen Example of professionalism, and solution-driven during challenges Be dependable Strong technical communicator - able to turn complex technical concepts into simple and easy to understand concepts for both internal teams and clients Ability to think and act independently as well as collaboratively Highly reliable & earns trust through their attitude and outputs Exceptional attention to detail and pride in any work produced Display honesty and integrity at all times, accountable for your tasks and actions, even when making mistakes Be approachable and open to constructive feedback Excellent problem solving skills Organised and detail oriented Be motivated Display relentless enthusiasm & passion for what you do Ownership driven, pro-active to self-learn and make progress Display a hunger for knowledge and a willingness to learn for any situation Considers longer term resource and skills needs for the team, and plans accordingly Ability to work in a fast paced, dynamic, pro-learning environment on multiple priorities simultaneously Required Certifications Google Analytics 4 Qualification
Business Development Manager - Hybrid Location : Tadcaster, hybrid Salary : Competitive, DOE + Bonus / Incentive Scheme + Excellent Benefits! Hours : Full time, Permanent Benefits : Quarterly Incentive, Excellent Occupational Sick Pay Scheme, Company Pension Scheme with Employer Contributions, Generous Life Assurance Scheme (6 x salary), Private Healthcare Scheme (BUPA & UNUM/ Help at hand), 31 Days Holiday per Year and Up to Date IT Equipment! We are Innserve Ltd, we keep Britain pouring! At Innserve, our vision is to 'Keep Britain Pouring' by consistently delighting our customers. As the largest independent provider of technical services support to the UK drinks dispense industry, we're committed to delivering the highest standards of customer service and technical expertise to the more than 90,000 licensed and non-licensed premises that we support. We're the leading company in the supply, installation, maintenance, and servicing of drinks dispense equipment, and we're proud of our reputation for excellence. If you are an experienced Business Development Manager, Sales or Account Management professional coming from a B2B setting - this could be the job for you! Are you keen to take responsibility for our ambitious growth plans and looking for a career move that is out of the ordinary Read on! A typical day at Innserve as our Business Development Manager looks like: Developing a strategic growth plan and delivering against it. Identifying opportunities in our current marketplace and adjacent services. Leading research and identification of new business opportunities, new markets, growth areas, trends, customers, and new ways of extending existing markets. Maximising sales by generating leads for prospective customers, building effective relationships. Pitching sales and products to new and existing clients. Negotiating contracts / retenders. Additionally, your role will be key in supporting proactive management of Innserve's existing customer base, developing commercial models to grow the range of services we provide. You will support the Head of Commercial to develop strategies to enter new marketplaces, whilst also supporting existing customers and ensuring we deliver excellence in all that we do. You will develop a network of contacts to attract new customers, research new market opportunities and oversee growth projects. This post acts as an ambassador for the services of Innserve to keep Britain pouring! In order to be successful in this role you must have: Excellent communication skills with the ability to negotiate with internal and external stakeholders and pitch proposals to new customers. Experience in Business Development, ideally as a BDM, Sales or Account Manager Experience of successful delivery of large volume, new business in a B2B environment and lead the smooth integration into the existing operation. Experience of working in a commercial function in a high paced service industry in a similar role High attention to detail, with a data led approach to identify opportunities and solve problems. Experience of working cross-functionally to seamlessly deliver the business goals. Proven experience as a strong team player, with the ability to quickly build rapport with internal and external colleagues and stakeholders. A strategic and creative mind with the ability to identify and lead the business into new opportunities. A business qualification - BSc/BA/ MSc/MA in business administration, finance or a relevant field - preferable If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance! We'd love to hear from you. Innserve is committed to being an equal opportunity employer. No agencies please.
Apr 19, 2024
Full time
Business Development Manager - Hybrid Location : Tadcaster, hybrid Salary : Competitive, DOE + Bonus / Incentive Scheme + Excellent Benefits! Hours : Full time, Permanent Benefits : Quarterly Incentive, Excellent Occupational Sick Pay Scheme, Company Pension Scheme with Employer Contributions, Generous Life Assurance Scheme (6 x salary), Private Healthcare Scheme (BUPA & UNUM/ Help at hand), 31 Days Holiday per Year and Up to Date IT Equipment! We are Innserve Ltd, we keep Britain pouring! At Innserve, our vision is to 'Keep Britain Pouring' by consistently delighting our customers. As the largest independent provider of technical services support to the UK drinks dispense industry, we're committed to delivering the highest standards of customer service and technical expertise to the more than 90,000 licensed and non-licensed premises that we support. We're the leading company in the supply, installation, maintenance, and servicing of drinks dispense equipment, and we're proud of our reputation for excellence. If you are an experienced Business Development Manager, Sales or Account Management professional coming from a B2B setting - this could be the job for you! Are you keen to take responsibility for our ambitious growth plans and looking for a career move that is out of the ordinary Read on! A typical day at Innserve as our Business Development Manager looks like: Developing a strategic growth plan and delivering against it. Identifying opportunities in our current marketplace and adjacent services. Leading research and identification of new business opportunities, new markets, growth areas, trends, customers, and new ways of extending existing markets. Maximising sales by generating leads for prospective customers, building effective relationships. Pitching sales and products to new and existing clients. Negotiating contracts / retenders. Additionally, your role will be key in supporting proactive management of Innserve's existing customer base, developing commercial models to grow the range of services we provide. You will support the Head of Commercial to develop strategies to enter new marketplaces, whilst also supporting existing customers and ensuring we deliver excellence in all that we do. You will develop a network of contacts to attract new customers, research new market opportunities and oversee growth projects. This post acts as an ambassador for the services of Innserve to keep Britain pouring! In order to be successful in this role you must have: Excellent communication skills with the ability to negotiate with internal and external stakeholders and pitch proposals to new customers. Experience in Business Development, ideally as a BDM, Sales or Account Manager Experience of successful delivery of large volume, new business in a B2B environment and lead the smooth integration into the existing operation. Experience of working in a commercial function in a high paced service industry in a similar role High attention to detail, with a data led approach to identify opportunities and solve problems. Experience of working cross-functionally to seamlessly deliver the business goals. Proven experience as a strong team player, with the ability to quickly build rapport with internal and external colleagues and stakeholders. A strategic and creative mind with the ability to identify and lead the business into new opportunities. A business qualification - BSc/BA/ MSc/MA in business administration, finance or a relevant field - preferable If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance! We'd love to hear from you. Innserve is committed to being an equal opportunity employer. No agencies please.
A Sales Engineer / Field Sales Manager is needed to join one the oldest and most respected Height Safety specialists in the UK. Do you possess the ability to interpret information and drawings, coupled with a keen understanding of the construction sector and a natural talent for sales? If so, we're searching for someone like you! Don't worry if you're new to the fall protection industry full product training is offered to help you excel. The role will require site visits, surveys, and face-to-face customer meetings, alongside office-based sales work & regular training. Hybrid working options are available. Founded in 1991, and fully accredited, this competent and experienced company operate primarily in the field of surveying, evaluating, installing, training and recertifying work at height equipment solutions. The company installs systems throughout the UK and is one of the few companies able to provide a complete range of fall protection solutions and services from a single source. Due to an exciting period of growth and modernisation, they are now seeking a talented Sales Engineer / Field Sales Manager to become pivotal member of the team. Collaborating closely with the team and General Manager the Sales Engineer / Field Sales Manager will drive growth in fall protection sales, expand connections, nurture relationships, and maximise profits. In more detail youll strategically target industrial sectors, generate sales, follow up on leads & quotes, and prospect new business. Your responsibilities will include meeting sales targets, managing key accounts, generating inquiries, producing quotations, attending review meetings, and developing new accounts. To qualify You should be a or similar Sales Engineer / Field Sales Manager / Solutions Sales Manager / Client Solutions Engineer / Sales Account Manager / Business Development Manager or similar with a CV that demonstrates: Experience in a solutions-based sales role. The ability to interpret information and drawings ideally from the construction sector. Excellent communication and presentation skills, with the ability to articulate technical concepts to both technical and non-technical audiences. The ability to work independently and as part of a team in a fast-paced, dynamic environment. A practical and growth mindset. Exposure to construction industry desirable Full drivers licence and the willingness to travel is required. In return the Sales Engineer / Field Sales Manager can expect a car allowance with paid business mileage, 25 days holiday (plus bank holidays and 3 days allocated for Christmas shutdown), paid sick leave (in accordance with policy), company pension scheme, company life insurance scheme, company charity scheme, cycle to work scheme (in accordance with policy) and much more. SALARY: £33 - 43k + Bonus (OTE £55K) & Car Allowance LOCATION: Crawley / Hybrid. JOB TYPE: Permanent.
Apr 19, 2024
Full time
A Sales Engineer / Field Sales Manager is needed to join one the oldest and most respected Height Safety specialists in the UK. Do you possess the ability to interpret information and drawings, coupled with a keen understanding of the construction sector and a natural talent for sales? If so, we're searching for someone like you! Don't worry if you're new to the fall protection industry full product training is offered to help you excel. The role will require site visits, surveys, and face-to-face customer meetings, alongside office-based sales work & regular training. Hybrid working options are available. Founded in 1991, and fully accredited, this competent and experienced company operate primarily in the field of surveying, evaluating, installing, training and recertifying work at height equipment solutions. The company installs systems throughout the UK and is one of the few companies able to provide a complete range of fall protection solutions and services from a single source. Due to an exciting period of growth and modernisation, they are now seeking a talented Sales Engineer / Field Sales Manager to become pivotal member of the team. Collaborating closely with the team and General Manager the Sales Engineer / Field Sales Manager will drive growth in fall protection sales, expand connections, nurture relationships, and maximise profits. In more detail youll strategically target industrial sectors, generate sales, follow up on leads & quotes, and prospect new business. Your responsibilities will include meeting sales targets, managing key accounts, generating inquiries, producing quotations, attending review meetings, and developing new accounts. To qualify You should be a or similar Sales Engineer / Field Sales Manager / Solutions Sales Manager / Client Solutions Engineer / Sales Account Manager / Business Development Manager or similar with a CV that demonstrates: Experience in a solutions-based sales role. The ability to interpret information and drawings ideally from the construction sector. Excellent communication and presentation skills, with the ability to articulate technical concepts to both technical and non-technical audiences. The ability to work independently and as part of a team in a fast-paced, dynamic environment. A practical and growth mindset. Exposure to construction industry desirable Full drivers licence and the willingness to travel is required. In return the Sales Engineer / Field Sales Manager can expect a car allowance with paid business mileage, 25 days holiday (plus bank holidays and 3 days allocated for Christmas shutdown), paid sick leave (in accordance with policy), company pension scheme, company life insurance scheme, company charity scheme, cycle to work scheme (in accordance with policy) and much more. SALARY: £33 - 43k + Bonus (OTE £55K) & Car Allowance LOCATION: Crawley / Hybrid. JOB TYPE: Permanent.
Job Title: Senior Commercial Project Lead Location: Burnley Type: Permanent Hours: 37.5 hours (Monday - Friday) The role: Our client who has been established for over 90 years in the welding and coatings industry are currently on the look out for their next Commercial Project Leader. The role will play a pivotal role within an established company where you will be able to demonstrate your commercial knowledge and financial experience. You will come from a projects background where you have had previous experience of managing costs of projects, forecasting and reviewing revenue and margins. As the Commercial Project leader, you will be responsible for managing multiple projects at one time, assisting with budgets and costs of the projects and have the ability to build natural and strong relationships. The role of Commercial project lead is to manage and review the financials relating to the projects, with this you will be expected to report findings to Senior management and assess the projects to ensure they are performing commercially and in line with company values. This is an exciting time to be part of an established brand. If you are commercially minded and have experience of managing costs and revenue within projects, then apply today! Main duties and responsibilities: Project and commercially manage multiple projects from receipt of award until final account stage and in conjunction with Project Delivery Manager, assuming responsibility for delivery of the expected GM % rate Populate and update Commercial documents including profitability overview, revenue/cost/margin forecasts (monthly) With the assistance of Project Cost Account, review and track cashflows and budget trackers for cost spend (monthly) Populate monthly business review file (MBR), explain forecasting updates with Senior management and tracking each month actuals to commitment and update on the variances Understand Contract requirements (per project) on contractual milestone payments, revenue recognition, ensuring compliance and with the aim to ensure maximum potential is realised Build positive relationship with customers to improve opportunities of repeat business and additional scopes Raise, submit and agree variance orders in accordance with the contract Review payment applications prepared by Commercial Administrator in readiness for submission to the client In conjunction with Commercial Administrator understand AR position on projects Commercially responsible for support the maintenance of accounts receivable resolving any disputes in a timely manner, handling negotiation to resolve payment in line with terms Undertake detailed formal project reviews monthly to understand and explain profitability compared to bid and forecast, to seek out opportunities/risks but also provide feedback to project delivery and proposals teams to take decisive action to mitigate any overspend/provide accurate pricing Support with ad hoc analysis of projects as and when required Support in the provision of financial evidence for internal or external audits as and when required. Skills and experience sought: Strong Excel skills - managing formulas and Pivot tables Previous experience of using SAP (desired) Strong Leadership skills Previous experience in a Project Based Business Commercially minded Forecasting experience (desirable) Strong influencing & negotiation skills Excellent Communicator and Customer Service Skills Benefits: Holidays 25 days plus 8 Bank Holidays, rising with long service Pension - 3% ee - 6% er and 4% ee - 7% er Onsite Parking Enhanced Family Friendly Policy Life Assurance x 4 of salary EAP Closing date: 6/4/2024 To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Apr 19, 2024
Full time
Job Title: Senior Commercial Project Lead Location: Burnley Type: Permanent Hours: 37.5 hours (Monday - Friday) The role: Our client who has been established for over 90 years in the welding and coatings industry are currently on the look out for their next Commercial Project Leader. The role will play a pivotal role within an established company where you will be able to demonstrate your commercial knowledge and financial experience. You will come from a projects background where you have had previous experience of managing costs of projects, forecasting and reviewing revenue and margins. As the Commercial Project leader, you will be responsible for managing multiple projects at one time, assisting with budgets and costs of the projects and have the ability to build natural and strong relationships. The role of Commercial project lead is to manage and review the financials relating to the projects, with this you will be expected to report findings to Senior management and assess the projects to ensure they are performing commercially and in line with company values. This is an exciting time to be part of an established brand. If you are commercially minded and have experience of managing costs and revenue within projects, then apply today! Main duties and responsibilities: Project and commercially manage multiple projects from receipt of award until final account stage and in conjunction with Project Delivery Manager, assuming responsibility for delivery of the expected GM % rate Populate and update Commercial documents including profitability overview, revenue/cost/margin forecasts (monthly) With the assistance of Project Cost Account, review and track cashflows and budget trackers for cost spend (monthly) Populate monthly business review file (MBR), explain forecasting updates with Senior management and tracking each month actuals to commitment and update on the variances Understand Contract requirements (per project) on contractual milestone payments, revenue recognition, ensuring compliance and with the aim to ensure maximum potential is realised Build positive relationship with customers to improve opportunities of repeat business and additional scopes Raise, submit and agree variance orders in accordance with the contract Review payment applications prepared by Commercial Administrator in readiness for submission to the client In conjunction with Commercial Administrator understand AR position on projects Commercially responsible for support the maintenance of accounts receivable resolving any disputes in a timely manner, handling negotiation to resolve payment in line with terms Undertake detailed formal project reviews monthly to understand and explain profitability compared to bid and forecast, to seek out opportunities/risks but also provide feedback to project delivery and proposals teams to take decisive action to mitigate any overspend/provide accurate pricing Support with ad hoc analysis of projects as and when required Support in the provision of financial evidence for internal or external audits as and when required. Skills and experience sought: Strong Excel skills - managing formulas and Pivot tables Previous experience of using SAP (desired) Strong Leadership skills Previous experience in a Project Based Business Commercially minded Forecasting experience (desirable) Strong influencing & negotiation skills Excellent Communicator and Customer Service Skills Benefits: Holidays 25 days plus 8 Bank Holidays, rising with long service Pension - 3% ee - 6% er and 4% ee - 7% er Onsite Parking Enhanced Family Friendly Policy Life Assurance x 4 of salary EAP Closing date: 6/4/2024 To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Data Management Officer Hybrid working - 2 days a week in our Preston OfficeSalary Circa £24,000 - £25,500 DOE A glance at the role: Due to growth, we have exciting opportunities for 3 Data Management Officers to join our team. You will be effectively supporting the Pensions Data Team Leader in the management and administration of pension scheme member data.Maintaining and improving data quality and integrity through carrying out regular data cleaning exercises and checking routines. Liaising with employers to ensure monthly data collection files are received from the pension schemes administered by LPP in a timely manner. To undertake bulk data exercises to assist and support the Pensions Data Manager in the production and distribution of annual benefit statements in respect of all of the pension schemes administered by LPP within statutory deadlines.You will join a friendly, welcoming, and sociable work culture where there are opportunities for continuous personal and professional development where you will be supported to reach your full potential. A bit about us: The Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Starting salary of £24,000 - £25,500 DOE.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking (off site) What you'll be doing: - Manage own workload and task lists to ensure deadlines, data quality targets and performance targets are met- Maintain member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes and Bulk up-loading of Data- Validate data submissions effectively and promptly in line with relevant deadlines- Producing and distributing annual benefit statements to the active and deferred membership of the pension schemes under administration- Preparation of data for the actuarial valuation of all of the pension schemes administered, including preparation and provision of financial information relating to ISA19 accounting requirements- Provision of specific financial information relating to pensions recharges and pension strain- Managing ad hoc projects and preparing various reports as required- Liaising with scheme employers in respect of data management issues and the submission of monthly data files- Being aware of and having an understanding of the regulations relating to the pensions schemes under administration as well as overriding pension legislation- Treat information security with the utmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines- Support service provision as appropriate undertaking other duties commensurate with the post What we need from you: - Significant practical working experience in a financial/pensions environment- Proven ability to work effectively on own initiative as well as being an effective teamplayer, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationships within the team and the service as a whole- Proven ability to undertake detailed mathematical calculations accurately- Demonstrable ability to work accurately and to deadlines- Good working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration- Ability to use excel at an advanced level, including the ability to use macros and pivot tables- Good statistical and analytical skills, including good report writing skills- The ability to communicate effectively at all levels, including the ability to communicate complex issues, possessing excellent communication skills- Commitment to providing a good customer service at all times.- Maintain an understanding and actively support LPP's equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinkingSo, if you'd like to join us as a Data Management Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 19, 2024
Full time
Data Management Officer Hybrid working - 2 days a week in our Preston OfficeSalary Circa £24,000 - £25,500 DOE A glance at the role: Due to growth, we have exciting opportunities for 3 Data Management Officers to join our team. You will be effectively supporting the Pensions Data Team Leader in the management and administration of pension scheme member data.Maintaining and improving data quality and integrity through carrying out regular data cleaning exercises and checking routines. Liaising with employers to ensure monthly data collection files are received from the pension schemes administered by LPP in a timely manner. To undertake bulk data exercises to assist and support the Pensions Data Manager in the production and distribution of annual benefit statements in respect of all of the pension schemes administered by LPP within statutory deadlines.You will join a friendly, welcoming, and sociable work culture where there are opportunities for continuous personal and professional development where you will be supported to reach your full potential. A bit about us: The Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Starting salary of £24,000 - £25,500 DOE.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking (off site) What you'll be doing: - Manage own workload and task lists to ensure deadlines, data quality targets and performance targets are met- Maintain member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes and Bulk up-loading of Data- Validate data submissions effectively and promptly in line with relevant deadlines- Producing and distributing annual benefit statements to the active and deferred membership of the pension schemes under administration- Preparation of data for the actuarial valuation of all of the pension schemes administered, including preparation and provision of financial information relating to ISA19 accounting requirements- Provision of specific financial information relating to pensions recharges and pension strain- Managing ad hoc projects and preparing various reports as required- Liaising with scheme employers in respect of data management issues and the submission of monthly data files- Being aware of and having an understanding of the regulations relating to the pensions schemes under administration as well as overriding pension legislation- Treat information security with the utmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines- Support service provision as appropriate undertaking other duties commensurate with the post What we need from you: - Significant practical working experience in a financial/pensions environment- Proven ability to work effectively on own initiative as well as being an effective teamplayer, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationships within the team and the service as a whole- Proven ability to undertake detailed mathematical calculations accurately- Demonstrable ability to work accurately and to deadlines- Good working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration- Ability to use excel at an advanced level, including the ability to use macros and pivot tables- Good statistical and analytical skills, including good report writing skills- The ability to communicate effectively at all levels, including the ability to communicate complex issues, possessing excellent communication skills- Commitment to providing a good customer service at all times.- Maintain an understanding and actively support LPP's equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinkingSo, if you'd like to join us as a Data Management Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Permanent - Full Time: We are looking to recruit a Contracts Manager/Operations Manager, to join a property service company on the total asset management contract. Based out of the Essex-based office, the role will involve managing the operational delivery and commercial success of multiple workstreams. Works include Reactive Repairs, Voids and various planned works such as roofing replacements, adhoc refurbishment projects to stock owned or maintained, with a budget of more than £30m per annum.About the Role As the Contracts Manager/Operations Manager, you will lead the day-to-day activity of the project in accordance with the Contractors' best practice and governance standards, ensuring that all business objectives are met within overall time, cost and budget constraints. You will support the Regional Director in the achievement and delivery of the annual and 5-year plans and support the bid and business development processes, through liaison with the relevant teams and personnel. Details of the role: Branch responsibility of reactive maintenance with leading social housing providers. Operational responsibility for delivery of multiple work elements, ensuring business and client objectives are met. Circa £30m budget with opportunity and requirement to help this grow further by unlocking opportunities. Financial budget responsibility reporting to the Regional Partnership Director. Overall management responsibility of a team of approx. 150 field operatives, back office, and site management employees. Monthly internal reporting responsibility to regional Directors. Driving KPI performance, to exceed target where possible. Passionate about service delivery and customer satisfaction. Organised, with good health, safety and environmental knowledge. Good interpersonal skills, e.g. ability to communicate with different stakeholders at different levels. Good computer skills - IT literate. About You: The desirable person would be able to demonstrate the ability and experience including: Exceptional leadership skills to lead and motivate a range of teams to deliver excellent customer service. Able to demonstrate managing large teams with multiple disciplines at a senior level. A track record of delivering projects safely and strong knowledge of health and safety legislation and working practices. Health and safety credentials, including but not limited to IOSH, SMSTS You will have knowledge of responsive, cyclical, voids and planned maintenance services and industry best practices. You will be able to manage conflicting and competing priorities effectively. A strong understanding of profit and loss accounting as well as budget management, through effective cost control and driving value. Benefits: 26 Days Holiday & Bank Hols Enhanced Pension Plan Private Healthcare (including 24hr GP) Life Assurance Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 19, 2024
Full time
Permanent - Full Time: We are looking to recruit a Contracts Manager/Operations Manager, to join a property service company on the total asset management contract. Based out of the Essex-based office, the role will involve managing the operational delivery and commercial success of multiple workstreams. Works include Reactive Repairs, Voids and various planned works such as roofing replacements, adhoc refurbishment projects to stock owned or maintained, with a budget of more than £30m per annum.About the Role As the Contracts Manager/Operations Manager, you will lead the day-to-day activity of the project in accordance with the Contractors' best practice and governance standards, ensuring that all business objectives are met within overall time, cost and budget constraints. You will support the Regional Director in the achievement and delivery of the annual and 5-year plans and support the bid and business development processes, through liaison with the relevant teams and personnel. Details of the role: Branch responsibility of reactive maintenance with leading social housing providers. Operational responsibility for delivery of multiple work elements, ensuring business and client objectives are met. Circa £30m budget with opportunity and requirement to help this grow further by unlocking opportunities. Financial budget responsibility reporting to the Regional Partnership Director. Overall management responsibility of a team of approx. 150 field operatives, back office, and site management employees. Monthly internal reporting responsibility to regional Directors. Driving KPI performance, to exceed target where possible. Passionate about service delivery and customer satisfaction. Organised, with good health, safety and environmental knowledge. Good interpersonal skills, e.g. ability to communicate with different stakeholders at different levels. Good computer skills - IT literate. About You: The desirable person would be able to demonstrate the ability and experience including: Exceptional leadership skills to lead and motivate a range of teams to deliver excellent customer service. Able to demonstrate managing large teams with multiple disciplines at a senior level. A track record of delivering projects safely and strong knowledge of health and safety legislation and working practices. Health and safety credentials, including but not limited to IOSH, SMSTS You will have knowledge of responsive, cyclical, voids and planned maintenance services and industry best practices. You will be able to manage conflicting and competing priorities effectively. A strong understanding of profit and loss accounting as well as budget management, through effective cost control and driving value. Benefits: 26 Days Holiday & Bank Hols Enhanced Pension Plan Private Healthcare (including 24hr GP) Life Assurance Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The Role Reporting to the ADS Scotland Director, the Business Development Manager Scotland will have the lead role in growing and supporting the ADS membership in Scotland. Ensuring all existing members maximize and value the opportunities afforded by ADS membership. Working closely with ADS colleagues and stakeholders, the Business Development Manager will help to identify market and business opportunities for members. Providing an account management function for members and helping to develop the ADS programme of events and member services in Scotland. The Business Development Manager will deliver against defined objectives to support and grow members in the region. The Skills & Competencies A proven track record of business development in either a commercial or trade association environment Knowledge or experience in Aerospace, Defence, Security and Space sectors is desirable, particularly Aerospace with the largest number of Members in the Country Confident and credible representative of their organization, capable of working well both autonomously and as part of the wider ADS team Strong management and interpersonal skills, with first class communication and presentation skills Experience of liaising with employees at all levels in commercial sector from apprentice to CEO and of partnership working with the public sector Proven experience of instigating, developing and delivering projects Customer focused, proactive with a can do approach to all Membership activity understanding and proving Member value. Experience in a Membership or Customer driven environment Good understanding of the economic development landscape and its stakeholders Willing to travel overnight and have a flexible approach to travel to support and deliver required Membership support Knowledge of Microsoft Office along with standard Office tools Understanding of web content management and communications Able to prioritise workload and self-motivated to deliver results The Contract & Benefits Salary- Competitive salary, depending on experience Contract; Permanent, fulltime role, Monday to Friday, 37.5 hours per week Location; Hybrid working- Edinburgh office based with home working flexibility and significant Scotland travel Benefits; bonus, pension, private health insurance, life insurance, season ticket loan, cycle to work scheme, 9-day fortnight, hybrid working, extended remote working, enhanced parental leave, 28 days annual leave, buy additional annual leave, long service additional annual leave
Apr 19, 2024
Full time
The Role Reporting to the ADS Scotland Director, the Business Development Manager Scotland will have the lead role in growing and supporting the ADS membership in Scotland. Ensuring all existing members maximize and value the opportunities afforded by ADS membership. Working closely with ADS colleagues and stakeholders, the Business Development Manager will help to identify market and business opportunities for members. Providing an account management function for members and helping to develop the ADS programme of events and member services in Scotland. The Business Development Manager will deliver against defined objectives to support and grow members in the region. The Skills & Competencies A proven track record of business development in either a commercial or trade association environment Knowledge or experience in Aerospace, Defence, Security and Space sectors is desirable, particularly Aerospace with the largest number of Members in the Country Confident and credible representative of their organization, capable of working well both autonomously and as part of the wider ADS team Strong management and interpersonal skills, with first class communication and presentation skills Experience of liaising with employees at all levels in commercial sector from apprentice to CEO and of partnership working with the public sector Proven experience of instigating, developing and delivering projects Customer focused, proactive with a can do approach to all Membership activity understanding and proving Member value. Experience in a Membership or Customer driven environment Good understanding of the economic development landscape and its stakeholders Willing to travel overnight and have a flexible approach to travel to support and deliver required Membership support Knowledge of Microsoft Office along with standard Office tools Understanding of web content management and communications Able to prioritise workload and self-motivated to deliver results The Contract & Benefits Salary- Competitive salary, depending on experience Contract; Permanent, fulltime role, Monday to Friday, 37.5 hours per week Location; Hybrid working- Edinburgh office based with home working flexibility and significant Scotland travel Benefits; bonus, pension, private health insurance, life insurance, season ticket loan, cycle to work scheme, 9-day fortnight, hybrid working, extended remote working, enhanced parental leave, 28 days annual leave, buy additional annual leave, long service additional annual leave
Associate - Antitrust Litigation page is loaded Associate - Antitrust Litigation Apply locations London posted on Posted 9 Days Ago job requisition id R-03135 We are currently looking for a litigator to work within our antitrust litigation team in London, which is active in cartel damages, abuse of dominance and other antitrust litigation in the UK courts and Competition Appeal Tribunal, including collective proceedings and class actions, and frequently coordinating competition litigation on a worldwide basis. Role Summary The team is widely regarded as the leading practice in the market, active in more of the major competition litigation cases than any other firm, and we have the largest dedicated antitrust litigation team in London. We act on the highest profile, and most cutting edge, antitrust litigation matters in the UK including Mastercard's defence against a £14bn class action in relation to multilateral interchange fees, and Volvo's global defence of damages litigation arising out of the EU's trucks cartel decision. The team has been described as a 'jewel in the crown' of Freshfields' global dispute resolution practice, and is at the heart of the firm's global antitrust litigation group. In addition to working on competition litigation and investigation matters, the successful candidate would have the opportunity to work with the firm's wider global investigations and class action practice. The team also undertakes EU and UK domestic public law and related regulatory litigation (including Brexit-related work), human rights cases, as well as broader commercial litigation and competition advisory work. Practice We are recognised as the market leader in competition litigation, financial disputes, global investigations and management of political, consumer and product risk. Our strong international commercial litigation capabilities have allowed us to act on the most significant cases in the market. Key Responsibilities and Deliverables Draft complex witness statements, expert reports and pleadings. Run project processes on significant cases and work towards being the lead associate. Develop litigation skills, both procedural and substantive, and work closely with leading barristers, economists and other expert witnesses. Draft letters/emails to client/other side. Run document reviews and disclosure projects. Attend mediation/settlement discussions and draft settlement agreements. Enhance financial skills, including by working in close cooperation with expert economists. Produce business development plans and work with our BD Manager to generate additional ideas. Delegate to and mentor junior associates and trainees. Participate in seminars/training to clients and other associates. Establish profile and relationships with partners and clients, and in the market. Key Requirements Qualified lawyer qualified in England & Wales or a common law jurisdiction. Strong technical and commercial abilities. Intellectually able with top class academics. A tenacious and enthusiastic approach to surpass the expectations of our clients. Able to work effectively as part of a team and supervise more junior lawyers/trainees. Highly effective communicator (both orally and in writing). Able to take on a high degree of responsibility and manage a challenging workload. Committed to providing an excellent service to our clients. Proactive involvement in business development and knowledge management. Freshfields Overview Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments. Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below: we show respect to everyone we are there for one another we are open with each other we are positive role models We think and work globally - we don't just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps. We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate. Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients. Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision. Similar Jobs (1) Associate - Patent Litigation locations London posted on Posted 19 Days Ago Freshfields Bruckhaus Deringer is a global law firm with a long-standing track record of successfully supporting the world's leading national and multinational corporations, financial institutions, and governments on ground-breaking and business critical mandates. At Freshfields we seek to create a better future for our clients, our people and the communities in which we live and work. We value diversity and are committed to building an inclusive environment where everyone feel they can belong, engage and excel.
Apr 19, 2024
Full time
Associate - Antitrust Litigation page is loaded Associate - Antitrust Litigation Apply locations London posted on Posted 9 Days Ago job requisition id R-03135 We are currently looking for a litigator to work within our antitrust litigation team in London, which is active in cartel damages, abuse of dominance and other antitrust litigation in the UK courts and Competition Appeal Tribunal, including collective proceedings and class actions, and frequently coordinating competition litigation on a worldwide basis. Role Summary The team is widely regarded as the leading practice in the market, active in more of the major competition litigation cases than any other firm, and we have the largest dedicated antitrust litigation team in London. We act on the highest profile, and most cutting edge, antitrust litigation matters in the UK including Mastercard's defence against a £14bn class action in relation to multilateral interchange fees, and Volvo's global defence of damages litigation arising out of the EU's trucks cartel decision. The team has been described as a 'jewel in the crown' of Freshfields' global dispute resolution practice, and is at the heart of the firm's global antitrust litigation group. In addition to working on competition litigation and investigation matters, the successful candidate would have the opportunity to work with the firm's wider global investigations and class action practice. The team also undertakes EU and UK domestic public law and related regulatory litigation (including Brexit-related work), human rights cases, as well as broader commercial litigation and competition advisory work. Practice We are recognised as the market leader in competition litigation, financial disputes, global investigations and management of political, consumer and product risk. Our strong international commercial litigation capabilities have allowed us to act on the most significant cases in the market. Key Responsibilities and Deliverables Draft complex witness statements, expert reports and pleadings. Run project processes on significant cases and work towards being the lead associate. Develop litigation skills, both procedural and substantive, and work closely with leading barristers, economists and other expert witnesses. Draft letters/emails to client/other side. Run document reviews and disclosure projects. Attend mediation/settlement discussions and draft settlement agreements. Enhance financial skills, including by working in close cooperation with expert economists. Produce business development plans and work with our BD Manager to generate additional ideas. Delegate to and mentor junior associates and trainees. Participate in seminars/training to clients and other associates. Establish profile and relationships with partners and clients, and in the market. Key Requirements Qualified lawyer qualified in England & Wales or a common law jurisdiction. Strong technical and commercial abilities. Intellectually able with top class academics. A tenacious and enthusiastic approach to surpass the expectations of our clients. Able to work effectively as part of a team and supervise more junior lawyers/trainees. Highly effective communicator (both orally and in writing). Able to take on a high degree of responsibility and manage a challenging workload. Committed to providing an excellent service to our clients. Proactive involvement in business development and knowledge management. Freshfields Overview Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments. Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below: we show respect to everyone we are there for one another we are open with each other we are positive role models We think and work globally - we don't just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps. We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate. Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients. Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision. Similar Jobs (1) Associate - Patent Litigation locations London posted on Posted 19 Days Ago Freshfields Bruckhaus Deringer is a global law firm with a long-standing track record of successfully supporting the world's leading national and multinational corporations, financial institutions, and governments on ground-breaking and business critical mandates. At Freshfields we seek to create a better future for our clients, our people and the communities in which we live and work. We value diversity and are committed to building an inclusive environment where everyone feel they can belong, engage and excel.
Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Engagement Delivery Director - Manufacturing, Automotive & Energy page is loaded Engagement Delivery Director - Manufacturing, Automotive & Energy Apply remote type Office - Flexible locations United Kingdom - London time type Full time posted on Posted 2 Days Ago job requisition id JR244236 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Department Description Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies? Role Description Salesforce Professional Services is seeking an Engagement Delivery Director who shares our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Directors are driving successful customer outcomes with our implementations and lead and run more complex, enterprise and strategic work. Your Impact Serve as the overall Leader of the programme team and exhibit excellent leadership skills, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement Be the primary customer interface and perform programme (and project management activities where necessary) that ensures adherence to Salesforce methodology and project gates and governance Build and lead programme and plans; supervise and review progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of programmes and projects and identify and resolve issues to ensure project success Supervise utilisation of resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed Being an extension to the account team to extend the Salesforce footprint Basic qualifications + 10 years in Programme Management leading complex programmes of work, with direct responsibility for running teams including teams of Project Managers Experience and knowledge of managing manufacturing, automotive and / or energy programmes Ownership / experience of Strategic Governance Frameworks and Risk Management Proven history of delivering high quality results on schedule and within budget Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written. Ability to work effectively in a fast paced, high energy, team-oriented environment Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Available to be onsite with customers as needed (typically two days per week) Preferred qualifications Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum Consulting experience through a system integrator or software vendor Experience managing Salesforce implementations Benefits & Perks: Check out our benefits site ( ) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown! Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all. About Us We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Apr 19, 2024
Full time
Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Engagement Delivery Director - Manufacturing, Automotive & Energy page is loaded Engagement Delivery Director - Manufacturing, Automotive & Energy Apply remote type Office - Flexible locations United Kingdom - London time type Full time posted on Posted 2 Days Ago job requisition id JR244236 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Department Description Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies? Role Description Salesforce Professional Services is seeking an Engagement Delivery Director who shares our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Directors are driving successful customer outcomes with our implementations and lead and run more complex, enterprise and strategic work. Your Impact Serve as the overall Leader of the programme team and exhibit excellent leadership skills, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement Be the primary customer interface and perform programme (and project management activities where necessary) that ensures adherence to Salesforce methodology and project gates and governance Build and lead programme and plans; supervise and review progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of programmes and projects and identify and resolve issues to ensure project success Supervise utilisation of resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed Being an extension to the account team to extend the Salesforce footprint Basic qualifications + 10 years in Programme Management leading complex programmes of work, with direct responsibility for running teams including teams of Project Managers Experience and knowledge of managing manufacturing, automotive and / or energy programmes Ownership / experience of Strategic Governance Frameworks and Risk Management Proven history of delivering high quality results on schedule and within budget Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written. Ability to work effectively in a fast paced, high energy, team-oriented environment Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Available to be onsite with customers as needed (typically two days per week) Preferred qualifications Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum Consulting experience through a system integrator or software vendor Experience managing Salesforce implementations Benefits & Perks: Check out our benefits site ( ) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown! Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all. About Us We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Contracts Manager Facilities Management Salary 35k base (OTE 45-50k) London or Peterborough The primary role of the Contracts / Account Manager will be to lead client accounts within our busy Contracts Department. The Contracts / Account Manager will ensure that their allocated projects are run efficiently and profitably ensuring full compliance to all contract conditions click apply for full job details
Apr 19, 2024
Full time
Contracts Manager Facilities Management Salary 35k base (OTE 45-50k) London or Peterborough The primary role of the Contracts / Account Manager will be to lead client accounts within our busy Contracts Department. The Contracts / Account Manager will ensure that their allocated projects are run efficiently and profitably ensuring full compliance to all contract conditions click apply for full job details
The Role You will be in charge of managing both media / digital advertising agency and client relationships providing best in class customer service. Managing and growing regional accounts through building strong commercial relationships. You will ensure digital campaigns are set up smoothly, presenting mid campaign reviews and providing insight and seeking up weight opportunities where possible click apply for full job details
Apr 19, 2024
Full time
The Role You will be in charge of managing both media / digital advertising agency and client relationships providing best in class customer service. Managing and growing regional accounts through building strong commercial relationships. You will ensure digital campaigns are set up smoothly, presenting mid campaign reviews and providing insight and seeking up weight opportunities where possible click apply for full job details
We are looking to appoint an enthusiastic, commercially minded Customer Service Executive to join a well-established, B2B Business based in Crawley. As a Customer Service Executive, you will be responsible for passionately engage with customers daily. Day to day activities of this 'first responder' role include answering inbound calls, creating and sending quotes, customer care, setting up online users etc. The successful candidate will join a growing customer service team as they continue to provide an award winning service. Please note, the internal job title for title for this role is Customer Excellence Manager. Key Responsibilities: Develop trusted relationships with accounts by meeting customer needs, ensuring a long term mutually beneficial relationship which will withstand competition Being the first responder to incoming calls, enquiries and orders for accounts Process all incoming orders in a timely and accurate manner ensuring a helpful, knowledgeable service is delivered Ensure quotes are created and orders placed in a timely fashion Assist the sales teams with account admin in support of sales activity Work closely with Finance to ensure outstanding queries are dealt with on all accounts within 48-hour service level agreement Update customers and Key Account Managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues Ensure all systems are accurate and up to date with all information relating to orders, including delivery address and contact details Drive customers online to help with their efficiencies of order processing Resolve customer queries as soon as they are raised, liaising with other departments to ensure a swift resolution, escalating when appropriate Requirements Proven experience in a Customer service orientated role (B2B environment) Experience in a consumable product environment (ideally construction/PPE/Tools/Fixings or related) Experience of using order processing systems (Ideally MS Business Dynamics) Highly organised & accurate with strong attention to detail Able to prioritise a varied workload in a fast paced consumer led environment Proficiency with Microsoft Office. Positive and friendly telephone manner Strong communication skills both verbally and written Hours: Monday to Friday 8:00am - 5.30pm (1 hour lunch break) Benefits Salary of 24,000 - 30,000 (DOE) Company related bonus 28 days holiday (inclusive of statutory) Health insurance available after 6 months with the company Registered with Cyclescheme Annual free health checks and wellbeing sessions
Apr 19, 2024
Full time
We are looking to appoint an enthusiastic, commercially minded Customer Service Executive to join a well-established, B2B Business based in Crawley. As a Customer Service Executive, you will be responsible for passionately engage with customers daily. Day to day activities of this 'first responder' role include answering inbound calls, creating and sending quotes, customer care, setting up online users etc. The successful candidate will join a growing customer service team as they continue to provide an award winning service. Please note, the internal job title for title for this role is Customer Excellence Manager. Key Responsibilities: Develop trusted relationships with accounts by meeting customer needs, ensuring a long term mutually beneficial relationship which will withstand competition Being the first responder to incoming calls, enquiries and orders for accounts Process all incoming orders in a timely and accurate manner ensuring a helpful, knowledgeable service is delivered Ensure quotes are created and orders placed in a timely fashion Assist the sales teams with account admin in support of sales activity Work closely with Finance to ensure outstanding queries are dealt with on all accounts within 48-hour service level agreement Update customers and Key Account Managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues Ensure all systems are accurate and up to date with all information relating to orders, including delivery address and contact details Drive customers online to help with their efficiencies of order processing Resolve customer queries as soon as they are raised, liaising with other departments to ensure a swift resolution, escalating when appropriate Requirements Proven experience in a Customer service orientated role (B2B environment) Experience in a consumable product environment (ideally construction/PPE/Tools/Fixings or related) Experience of using order processing systems (Ideally MS Business Dynamics) Highly organised & accurate with strong attention to detail Able to prioritise a varied workload in a fast paced consumer led environment Proficiency with Microsoft Office. Positive and friendly telephone manner Strong communication skills both verbally and written Hours: Monday to Friday 8:00am - 5.30pm (1 hour lunch break) Benefits Salary of 24,000 - 30,000 (DOE) Company related bonus 28 days holiday (inclusive of statutory) Health insurance available after 6 months with the company Registered with Cyclescheme Annual free health checks and wellbeing sessions
Client Relationship Management London, UK It's not every day we have a chance to make the world a healthier place-but here, it's our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It's with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It's our passion. And if you're still reading, we're guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don't just wish the world was healthier. We leverage tech, data and creativity to make it so. You in? Real Chemistry is looking for a Account Director join our growing team! Real Chemistry is looking for an Account Director to join our growing Integrated Client Services team! You'll work primarily on Medical Education activity, but you'll also be able to challenge yourself to think about how you can bring to bear the creative capabilities from the advertising side of our business to help your clients to maximise the impact that their Med Ed activity has, driving effectiveness and outcomes for HCPs and Patients alike. We focus on results and encourage all our staff to explore new and better ways to succeed in their roles. At the same time, we recognise the importance of a clear career structure and realistic expectations. What you'll do: Client Work Accountable for delivery of an entire programme of client work with SMT support Responsible for ensuring that work is delivered to the highest standard and within timeframes and budgets agreed with the client Be involved in strategic conversations with your client, set the strategy for the programme with minimal input from your Director, and ensure alignment with the strategy throughout Maintain a knowledge of your clients' business and the external factors which may impact upon it and react accordingly; have the flexibility to shift the direction of the programme responding to a changing landscape, providing counsel to the client Maintain momentum on client business and seek solutions to barriers Be fearless and flexible in your approach - leading and executing a project, regardless of prior experience (or lack of) Regular, proactive client contact and coaching others to build/maintain a positive client relationship Accountable for the client relationship Facilitate client meetings/workshops Growth and New Business Lead the creds and new business process with support of the SMT; contribute to RFIs and new pitches Lead on organic growth within existing accounts, selling-in new ideas and projects Identify new business opportunities outside of existing accounts Self-Development Further develop your leadership style, instilling professional values and good working habits in your teams Inspire, motivate and empower (beyond those you work with) when implementing the vision of the leadership team, protecting our culture Line management responsibility (not only managing your linee, but also providing support re the management of their linee) Proactively supervise and address team and linees' performance coordinating with other account leads/COO as required Ensure cross-learning and sharing of best practice between ADs Responsible for own professional development Involvement in interviewing and hiring AEs and AMs Responsible for financial management of your client business and participation in the ISO financial processes Reviewing timesheets at the end of month Accurately forecast, proactively alerting SMT to any changes/potential slowing down of business Tracking use of resource against available budget throughout the month and flagging any discrepancies with proposals to rectify them Handling invoicing Tracking receipt of client POs Attend month end finance meetings Ensure the profitability of your accounts and take steps to address any problems, e.g. minimising over-service, addressing scope creep and suggesting alternative uses for budgets Sign-off on budgets under £20K; ensure budgets are reviewed with the client if the scope changes (before out of scope work is started) and agreements are in writing for budget amends Responsible for requesting appropriate resource for your client business Ensure financial management of the account is aligned with client contracts and POs are in place Complete your timesheets accurately and on time Submit your expenses claims and credit card claims accurately and on time Business and Environment Ad hoc involvement in the business planning process Leadership of internal teams (i.e. compliance/socials/inspiration/etc.) This position is a perfect fit for you if: Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work independently and under tight deadlines. What you should have: Must have minimum of a bachelor's degree in a high science subject Ability to work within and lead cross-functional teams internally (confidently liaise with and guide tech, creative and account teams) to deliver outstanding client work Develop multi-faceted, multi-channel and multi-market strategies and campaigns to deliver against business objectives and strategic imperatives Work with analyst teams to identify key client KPIs, develop measurement and learning plans that communicate program performance reveal opportunities to increase success Experience in strategy development and execution of global programs, as well as local implementation Ability to relay high science of clinical trials or products to audiences with different levels of knowledge Ability to support and drive new business operations alone and as part of bigger team In-depth understanding of industry regulations in the UK and across Europe Experience with annual planning, resourcing, and forecasting Professional presence, performs with a sense of urgency and with a client service orientation Has confidence to manage upward when required; able to connect with managers when deadlines will not be met or when issues are foreseeable Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates Supervisory skills, with ability to lead and cultivate junior staff and effectively collaborate with subcontractors Demonstrated growth and experience in management roles Project management experience, demonstrated ability to meet deadlines, prioritize and manage detailed budgets The position requires some international travel for client meetings and conferences (20 - 30 percent) Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients - New York, Chicago, Austin, Washington D.C., San Francisco, and London - that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together - and our workplace strategy fosters connection and collaboration in person - but also supports flexibility for our people. Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, pension contributions and a five-week sabbatical program. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: . Working in healthcare means understanding the science behind the treatments impacting people's lives, and distilling the science through effective messaging or data, technology, and creative to improve patient outcomes. Whether through our Scientific & Medical Affairs teams or Medical Education, we use our expertise to drive the adoption of therapies for patients and providers, deepening connections and reshaping the approach for complex health challenges. Our London office space is a quick walk away from Liverpool street, Spitalfields Market and Shoreditch High street. If you are new to London, this is a particularly bustling area surrounded by lots of shops, restaurants and pubs! The London office is currently made up of over 240 people, and we are always searching for people to bring fresh ideas to the table.
Apr 19, 2024
Full time
Client Relationship Management London, UK It's not every day we have a chance to make the world a healthier place-but here, it's our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It's with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It's our passion. And if you're still reading, we're guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don't just wish the world was healthier. We leverage tech, data and creativity to make it so. You in? Real Chemistry is looking for a Account Director join our growing team! Real Chemistry is looking for an Account Director to join our growing Integrated Client Services team! You'll work primarily on Medical Education activity, but you'll also be able to challenge yourself to think about how you can bring to bear the creative capabilities from the advertising side of our business to help your clients to maximise the impact that their Med Ed activity has, driving effectiveness and outcomes for HCPs and Patients alike. We focus on results and encourage all our staff to explore new and better ways to succeed in their roles. At the same time, we recognise the importance of a clear career structure and realistic expectations. What you'll do: Client Work Accountable for delivery of an entire programme of client work with SMT support Responsible for ensuring that work is delivered to the highest standard and within timeframes and budgets agreed with the client Be involved in strategic conversations with your client, set the strategy for the programme with minimal input from your Director, and ensure alignment with the strategy throughout Maintain a knowledge of your clients' business and the external factors which may impact upon it and react accordingly; have the flexibility to shift the direction of the programme responding to a changing landscape, providing counsel to the client Maintain momentum on client business and seek solutions to barriers Be fearless and flexible in your approach - leading and executing a project, regardless of prior experience (or lack of) Regular, proactive client contact and coaching others to build/maintain a positive client relationship Accountable for the client relationship Facilitate client meetings/workshops Growth and New Business Lead the creds and new business process with support of the SMT; contribute to RFIs and new pitches Lead on organic growth within existing accounts, selling-in new ideas and projects Identify new business opportunities outside of existing accounts Self-Development Further develop your leadership style, instilling professional values and good working habits in your teams Inspire, motivate and empower (beyond those you work with) when implementing the vision of the leadership team, protecting our culture Line management responsibility (not only managing your linee, but also providing support re the management of their linee) Proactively supervise and address team and linees' performance coordinating with other account leads/COO as required Ensure cross-learning and sharing of best practice between ADs Responsible for own professional development Involvement in interviewing and hiring AEs and AMs Responsible for financial management of your client business and participation in the ISO financial processes Reviewing timesheets at the end of month Accurately forecast, proactively alerting SMT to any changes/potential slowing down of business Tracking use of resource against available budget throughout the month and flagging any discrepancies with proposals to rectify them Handling invoicing Tracking receipt of client POs Attend month end finance meetings Ensure the profitability of your accounts and take steps to address any problems, e.g. minimising over-service, addressing scope creep and suggesting alternative uses for budgets Sign-off on budgets under £20K; ensure budgets are reviewed with the client if the scope changes (before out of scope work is started) and agreements are in writing for budget amends Responsible for requesting appropriate resource for your client business Ensure financial management of the account is aligned with client contracts and POs are in place Complete your timesheets accurately and on time Submit your expenses claims and credit card claims accurately and on time Business and Environment Ad hoc involvement in the business planning process Leadership of internal teams (i.e. compliance/socials/inspiration/etc.) This position is a perfect fit for you if: Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work independently and under tight deadlines. What you should have: Must have minimum of a bachelor's degree in a high science subject Ability to work within and lead cross-functional teams internally (confidently liaise with and guide tech, creative and account teams) to deliver outstanding client work Develop multi-faceted, multi-channel and multi-market strategies and campaigns to deliver against business objectives and strategic imperatives Work with analyst teams to identify key client KPIs, develop measurement and learning plans that communicate program performance reveal opportunities to increase success Experience in strategy development and execution of global programs, as well as local implementation Ability to relay high science of clinical trials or products to audiences with different levels of knowledge Ability to support and drive new business operations alone and as part of bigger team In-depth understanding of industry regulations in the UK and across Europe Experience with annual planning, resourcing, and forecasting Professional presence, performs with a sense of urgency and with a client service orientation Has confidence to manage upward when required; able to connect with managers when deadlines will not be met or when issues are foreseeable Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates Supervisory skills, with ability to lead and cultivate junior staff and effectively collaborate with subcontractors Demonstrated growth and experience in management roles Project management experience, demonstrated ability to meet deadlines, prioritize and manage detailed budgets The position requires some international travel for client meetings and conferences (20 - 30 percent) Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients - New York, Chicago, Austin, Washington D.C., San Francisco, and London - that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together - and our workplace strategy fosters connection and collaboration in person - but also supports flexibility for our people. Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, pension contributions and a five-week sabbatical program. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: . Working in healthcare means understanding the science behind the treatments impacting people's lives, and distilling the science through effective messaging or data, technology, and creative to improve patient outcomes. Whether through our Scientific & Medical Affairs teams or Medical Education, we use our expertise to drive the adoption of therapies for patients and providers, deepening connections and reshaping the approach for complex health challenges. Our London office space is a quick walk away from Liverpool street, Spitalfields Market and Shoreditch High street. If you are new to London, this is a particularly bustling area surrounded by lots of shops, restaurants and pubs! The London office is currently made up of over 240 people, and we are always searching for people to bring fresh ideas to the table.
Funding Manager - Hybrid (Bury) - c45,000 + Benefits Our client, a leader in the automotive industry, is looking for a Funding Manager to lead the funding team to ensure targets are met as well as manage day-to-day existing relationships. The ideal candidate: Hold a relevant qualification in accounting or treasury (ACA, ACCA, CIMA, CTA) Strong numerical and analytical skills with a commercial mindset Management experience Advanced Excel, Word, and PowerPoint skills Problem solving skills Proactive and Hardworking Ability to work in a team environment If you or someone you know is suitable for the role then apply now. Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Funding Manager - Hybrid (Bury) - c45,000 + Benefits Our client, a leader in the automotive industry, is looking for a Funding Manager to lead the funding team to ensure targets are met as well as manage day-to-day existing relationships. The ideal candidate: Hold a relevant qualification in accounting or treasury (ACA, ACCA, CIMA, CTA) Strong numerical and analytical skills with a commercial mindset Management experience Advanced Excel, Word, and PowerPoint skills Problem solving skills Proactive and Hardworking Ability to work in a team environment If you or someone you know is suitable for the role then apply now. Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
FM Project Director Northwood Company Overview We are Skanska Building Services, part of the Global Project development and construction Company Skanska plc. Building Services are a leading facilities management company dedicated to delivering exceptional services to our clients. With a focus on both hard and soft FM solutions, we are committed to excellence in every aspect of our operations. We specialize in managing facilities across various sectors, ensuring efficiency, sustainability, and client satisfaction. Position Overview & Purpose Based on our prestigious PFI, defence sector contract at Northwood Headquarters, we currently seek a Head of Facilities Management Operations to manage the operational requirements of both the Hard and Soft Facilities Management contracts, to meet the obligations and deliverables to the Service Level Agreement. The Operational functions include Planned, Reactive and Small-Scale Extra Works, and the provision of customer support functions. This key role sits within the Leadership team , reporting directly into the Project Director coordinating the operational works of your teams alonside the technical, H&S and performance teams to ensure all works are correctly planned and delivered to meet statutory and mandatory, and business requirements. Key Responsibilities: Manage operational workstreams including Asset and Engineering, and Soft Services Support Services functions to successfully deliver all contractual and Skanska business obligations and requirements. Operational workstreams may adapt to meet business needs. Develop the team so that all employees under your remit understand the contract deliverables for their department and are competent and suitably trained to achieve the required quality and output of work Work in partnership with the Senior Technical Manager and others to understand the solutions or recommendations for works and ensure that agreed solutions are implemented in line with legislative, contractual, mandatory, and statutory requirements Implement methodical work planning and scheduling and provide Management Information to ensure visibility of works performance. Manage the contracts and service delivery performance of outsourced services, for example, catering, cleaning, grounds maintenance and critical hard services service contracts. Accountable to achieve the financial and budgetary performance (Profit & Loss) of the direct and indirect resources required to deliver the operational services, working with the Commercial and other teams to ensure that all cost recovery and revenue opportunities are achieved, and our entitlements are applied as per the contract Actively engage and involved in Skanska s quarterly forecast to review cost and revenue and measure performance in monthly cost value reconciliation (CVR) reviews and help the team to prepare narratives on any variances. Help the team towards achieving revenue and GI targets and maximise where and when possible. Work collaboratively with the Client and Customer and engender a culture of customer focus with your and all site teams, taking ownership of business meetings to prepare agendas and capture minutes and actions. We are looking for: Operational lead experience within BOTH Hard and Soft FM, being able to demonstrate knowledge and competency to lead operational and technical teams across both functions. Management of FM services within a PFI contract or Defence or Secure Environment preferable. Excellent Stakeholder Management skills are essential, being well experienced to work and communicate with frontline employees through to meeting (presenting, working with, and negotiating) with senior Clients and Customers. Ability to hold DV security clearance. Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
Apr 19, 2024
Full time
FM Project Director Northwood Company Overview We are Skanska Building Services, part of the Global Project development and construction Company Skanska plc. Building Services are a leading facilities management company dedicated to delivering exceptional services to our clients. With a focus on both hard and soft FM solutions, we are committed to excellence in every aspect of our operations. We specialize in managing facilities across various sectors, ensuring efficiency, sustainability, and client satisfaction. Position Overview & Purpose Based on our prestigious PFI, defence sector contract at Northwood Headquarters, we currently seek a Head of Facilities Management Operations to manage the operational requirements of both the Hard and Soft Facilities Management contracts, to meet the obligations and deliverables to the Service Level Agreement. The Operational functions include Planned, Reactive and Small-Scale Extra Works, and the provision of customer support functions. This key role sits within the Leadership team , reporting directly into the Project Director coordinating the operational works of your teams alonside the technical, H&S and performance teams to ensure all works are correctly planned and delivered to meet statutory and mandatory, and business requirements. Key Responsibilities: Manage operational workstreams including Asset and Engineering, and Soft Services Support Services functions to successfully deliver all contractual and Skanska business obligations and requirements. Operational workstreams may adapt to meet business needs. Develop the team so that all employees under your remit understand the contract deliverables for their department and are competent and suitably trained to achieve the required quality and output of work Work in partnership with the Senior Technical Manager and others to understand the solutions or recommendations for works and ensure that agreed solutions are implemented in line with legislative, contractual, mandatory, and statutory requirements Implement methodical work planning and scheduling and provide Management Information to ensure visibility of works performance. Manage the contracts and service delivery performance of outsourced services, for example, catering, cleaning, grounds maintenance and critical hard services service contracts. Accountable to achieve the financial and budgetary performance (Profit & Loss) of the direct and indirect resources required to deliver the operational services, working with the Commercial and other teams to ensure that all cost recovery and revenue opportunities are achieved, and our entitlements are applied as per the contract Actively engage and involved in Skanska s quarterly forecast to review cost and revenue and measure performance in monthly cost value reconciliation (CVR) reviews and help the team to prepare narratives on any variances. Help the team towards achieving revenue and GI targets and maximise where and when possible. Work collaboratively with the Client and Customer and engender a culture of customer focus with your and all site teams, taking ownership of business meetings to prepare agendas and capture minutes and actions. We are looking for: Operational lead experience within BOTH Hard and Soft FM, being able to demonstrate knowledge and competency to lead operational and technical teams across both functions. Management of FM services within a PFI contract or Defence or Secure Environment preferable. Excellent Stakeholder Management skills are essential, being well experienced to work and communicate with frontline employees through to meeting (presenting, working with, and negotiating) with senior Clients and Customers. Ability to hold DV security clearance. Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.