To provide a professional and client-driven phone / video support role to end users working at home. The helpdesk support provided to our customers is of a technical nature along with bespoke software issues. Required mix of both technical and customer support skills with a willing to learn and apply resolutions to home end computer users remotely. Note: The public end users have mixed computer abilities, on their home computers and are working to deadlines. Training provided: Customer support, processes and procedures, phone conversations, team building, bespoke software training. To be successful in this role, you will need to have: Excellent verbal, listening and note taking skills. Able to relate to raised technical issues, questions, and situations - handling inexperienced computer users. Customer focused manner, being patient, methodical and accurate. Good interpersonal skills. Being a team player and sharing idea. Remain cool under pressure. Have a strong understanding of Microsoft, computers/ laptop functionality; internet communications, wireless functionality; firewalls and anti-viruses and program conflict problem solving. Show a methodical and accurate approach to analysing issues: gathering facts, evidence and being able to make conclusions. Work without close supervision, be pro-active in meeting supporting requirements and deadlines. Competent user of Microsoft Office applications: Windows Explorer, Edge, Outlook, Excel, Word, Teams, Quick Assist, Snipping tool. Able to discuss / present technical details Produce clear reports / documentation when required. A willingness to learn new processes, new software. Excellent time management skills.
Apr 18, 2024
Full time
To provide a professional and client-driven phone / video support role to end users working at home. The helpdesk support provided to our customers is of a technical nature along with bespoke software issues. Required mix of both technical and customer support skills with a willing to learn and apply resolutions to home end computer users remotely. Note: The public end users have mixed computer abilities, on their home computers and are working to deadlines. Training provided: Customer support, processes and procedures, phone conversations, team building, bespoke software training. To be successful in this role, you will need to have: Excellent verbal, listening and note taking skills. Able to relate to raised technical issues, questions, and situations - handling inexperienced computer users. Customer focused manner, being patient, methodical and accurate. Good interpersonal skills. Being a team player and sharing idea. Remain cool under pressure. Have a strong understanding of Microsoft, computers/ laptop functionality; internet communications, wireless functionality; firewalls and anti-viruses and program conflict problem solving. Show a methodical and accurate approach to analysing issues: gathering facts, evidence and being able to make conclusions. Work without close supervision, be pro-active in meeting supporting requirements and deadlines. Competent user of Microsoft Office applications: Windows Explorer, Edge, Outlook, Excel, Word, Teams, Quick Assist, Snipping tool. Able to discuss / present technical details Produce clear reports / documentation when required. A willingness to learn new processes, new software. Excellent time management skills.
Customer Service & Course Administrator 23,000 per annum + benefits Devizes, Wiltshire Permanent Do you thrive in a fast-paced environment and enjoy exceeding expectations? Are you process-driven and have strong administration skills? If so, then this could be the position you have been looking for! My client is seeking a highly motivated and organised Customer Service and Course Coordinator to join their hardworking and dedicated team! In this role, you will be the first point of contact for external course organisers, ensuring a seamless experience for all. You will work closely with the Sales & Course Manager and play a key role in the sales processing team. The role: Process sales orders and respond promptly to customer inquiries Coordinate logistics for training courses and conferences, including equipment and stock management Collaborate effectively with sales agents and manage customer leads Prepare accurate and compelling customer quotations Provide cover and support to the Sales & Course Manager during absences Ensure proper use, care, cleaning, and testing of all course equipment General administration Person specification: Previous experience in a similar position Excellent communication and interpersonal skills Strong organisational and time management skills Excellent attention to detail and accuracy Able to work on own initiative Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) A positive and proactive attitude Due to the location of the client, having your own transport is essential! Hours of work will be Monday to Thursday 8am - 4.30pm and Friday 8am - 4pm. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys exceeding expectations. If you are a highly motivated individual with a passion for exceptional customer service, we want to hear from you! Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
Apr 18, 2024
Full time
Customer Service & Course Administrator 23,000 per annum + benefits Devizes, Wiltshire Permanent Do you thrive in a fast-paced environment and enjoy exceeding expectations? Are you process-driven and have strong administration skills? If so, then this could be the position you have been looking for! My client is seeking a highly motivated and organised Customer Service and Course Coordinator to join their hardworking and dedicated team! In this role, you will be the first point of contact for external course organisers, ensuring a seamless experience for all. You will work closely with the Sales & Course Manager and play a key role in the sales processing team. The role: Process sales orders and respond promptly to customer inquiries Coordinate logistics for training courses and conferences, including equipment and stock management Collaborate effectively with sales agents and manage customer leads Prepare accurate and compelling customer quotations Provide cover and support to the Sales & Course Manager during absences Ensure proper use, care, cleaning, and testing of all course equipment General administration Person specification: Previous experience in a similar position Excellent communication and interpersonal skills Strong organisational and time management skills Excellent attention to detail and accuracy Able to work on own initiative Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) A positive and proactive attitude Due to the location of the client, having your own transport is essential! Hours of work will be Monday to Thursday 8am - 4.30pm and Friday 8am - 4pm. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys exceeding expectations. If you are a highly motivated individual with a passion for exceptional customer service, we want to hear from you! Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team? We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for! Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel. Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus! We re looking for star candidates who want to learn and develop new skills in a growing company. If you re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro. What is involved in the role? As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are: • Delivering outstanding customer service to a variety of customers • Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system • Taking responsibility for actions to ensure customer needs are met • Helping customers via a chat support function Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us! What can you bring to the role? • An excellent phone manner with good English language skills and the ability to build rapport and show empathy • Strong listening and questioning skills • Confidence in Microsoft systems - word and excel • A high level of accuracy and excellent attention to detail • Ability to embrace change to deliver better results for customers • Previous contact centre experience will be advantageous but not necessary full training will be given What are the benefits of working at Ingram Micro? • Enjoyable place to work • Career development (70% of our team leaders joined as agents) • Employee Discounts (1000 s of discounts available with local and global companies) • Gym Membership discounts including health assessments, physiotherapy, and swimming lessons • Modern Canteen and Breakout Facilities with hot & cold food available • Free Tea & Coffee • Free Fruit Friday s • A range of shift patterns to suit all lifestyles • Located on the outskirts of the city with parking and good bus links to the city centre or beyond. • Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates. The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns: • 8am until 5pm • 9am until 6pm • 11am until 8pm The contact centre is also open on Saturday and Sunday • 9am until 6pm
Apr 18, 2024
Contractor
Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team? We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for! Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel. Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus! We re looking for star candidates who want to learn and develop new skills in a growing company. If you re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro. What is involved in the role? As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are: • Delivering outstanding customer service to a variety of customers • Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system • Taking responsibility for actions to ensure customer needs are met • Helping customers via a chat support function Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us! What can you bring to the role? • An excellent phone manner with good English language skills and the ability to build rapport and show empathy • Strong listening and questioning skills • Confidence in Microsoft systems - word and excel • A high level of accuracy and excellent attention to detail • Ability to embrace change to deliver better results for customers • Previous contact centre experience will be advantageous but not necessary full training will be given What are the benefits of working at Ingram Micro? • Enjoyable place to work • Career development (70% of our team leaders joined as agents) • Employee Discounts (1000 s of discounts available with local and global companies) • Gym Membership discounts including health assessments, physiotherapy, and swimming lessons • Modern Canteen and Breakout Facilities with hot & cold food available • Free Tea & Coffee • Free Fruit Friday s • A range of shift patterns to suit all lifestyles • Located on the outskirts of the city with parking and good bus links to the city centre or beyond. • Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates. The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns: • 8am until 5pm • 9am until 6pm • 11am until 8pm The contact centre is also open on Saturday and Sunday • 9am until 6pm
Customer Service/Sales Agent - Hybrid role Temp to Perm to start ASAP 11.45 per hour Monday to Friday 9.00am to 5.30pm or 8.30am to 5.00pm - occasional Saturdays if you wish. Due to the location of my client you need to have your own transport to get to the office for the training and when working in the office (2 or 3 days per week) You will need good Wi-Fi connection for when working from home. Customer Service/sales Advisor to take inbound sales enquiries regarding domestic fuel. Duties will include: Dealing with enquiries in a professional and calm manner Calculating quotes which will require some mental arithmetic Updating client information and orders on in-house CRM Database Working in what can be a very busy and hectic environment The role requires confidence, numeracy, good IT skills and the ability to work under pressure. Please email your CV to Louise Thank you! I look forward to hearing from you!
Apr 18, 2024
Full time
Customer Service/Sales Agent - Hybrid role Temp to Perm to start ASAP 11.45 per hour Monday to Friday 9.00am to 5.30pm or 8.30am to 5.00pm - occasional Saturdays if you wish. Due to the location of my client you need to have your own transport to get to the office for the training and when working in the office (2 or 3 days per week) You will need good Wi-Fi connection for when working from home. Customer Service/sales Advisor to take inbound sales enquiries regarding domestic fuel. Duties will include: Dealing with enquiries in a professional and calm manner Calculating quotes which will require some mental arithmetic Updating client information and orders on in-house CRM Database Working in what can be a very busy and hectic environment The role requires confidence, numeracy, good IT skills and the ability to work under pressure. Please email your CV to Louise Thank you! I look forward to hearing from you!
TELEPHONE AGENT - 21K - 24 K (plus bonus) Walton-on-Thames Our client is a professional client services company based in Walton on Thames. Due to growth they are now looking for a number of permanent Telephone Agents. This position would suit someone who has some phone based work experience or someone from retail management looking to get into an office environment. Purpose of the role: In this role you will be speaking to people to help organise a repayment plan thats suits both parties whilst displaying empathy and excellent customer service. (Full Training is provided) Perks: Casual dress Company pension Wellness programme Monthly food allowance through JustEat 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days, rewarded based on performance). Employee Assistance programme Attractive bonus Incentives and performance rewards Company Events Welcoming working environment Role and Responsibilities: Making inbound and outbound calls though a dialler system to discuss repayments Speaking to customers on live chat Taking payments Negotiating payment arrangements if a customer cannot pay in full Completing basic affordability checks and income and expenditures forms Sign-post customers with financial difficulties to not-for profit debt agencies Update accounts status and ensure all notes are correct on our systems Deal with customer queries and handle disputes Identify vulnerable customers To be considered for this this role you will need to be: Hard-working Reliable Honest Outgoing with a good telephone manner Great customer service experience Previous telephone experience would be an advantage Full Training is otherwise provided If you are successful you will be working in a team of very experienced, highly skilled credit professionals from diverse backgrounds who are totally committed to providing clients with sustained levels of exceptional service and performance in all aspects of their business but in particular Collections, Client Services, MIS Reporting and Compliance. Hours: 2 shifts - 8:30am to 5:00pm & 10:00am to 6:30pm Mon - Fri. Sat (one per calendar month) 9:00am - 1:00pm Please note this role is totally office based.
Apr 18, 2024
Full time
TELEPHONE AGENT - 21K - 24 K (plus bonus) Walton-on-Thames Our client is a professional client services company based in Walton on Thames. Due to growth they are now looking for a number of permanent Telephone Agents. This position would suit someone who has some phone based work experience or someone from retail management looking to get into an office environment. Purpose of the role: In this role you will be speaking to people to help organise a repayment plan thats suits both parties whilst displaying empathy and excellent customer service. (Full Training is provided) Perks: Casual dress Company pension Wellness programme Monthly food allowance through JustEat 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days, rewarded based on performance). Employee Assistance programme Attractive bonus Incentives and performance rewards Company Events Welcoming working environment Role and Responsibilities: Making inbound and outbound calls though a dialler system to discuss repayments Speaking to customers on live chat Taking payments Negotiating payment arrangements if a customer cannot pay in full Completing basic affordability checks and income and expenditures forms Sign-post customers with financial difficulties to not-for profit debt agencies Update accounts status and ensure all notes are correct on our systems Deal with customer queries and handle disputes Identify vulnerable customers To be considered for this this role you will need to be: Hard-working Reliable Honest Outgoing with a good telephone manner Great customer service experience Previous telephone experience would be an advantage Full Training is otherwise provided If you are successful you will be working in a team of very experienced, highly skilled credit professionals from diverse backgrounds who are totally committed to providing clients with sustained levels of exceptional service and performance in all aspects of their business but in particular Collections, Client Services, MIS Reporting and Compliance. Hours: 2 shifts - 8:30am to 5:00pm & 10:00am to 6:30pm Mon - Fri. Sat (one per calendar month) 9:00am - 1:00pm Please note this role is totally office based.
Red Recruitment is recruiting a Sales and Customer Service Agent (Insurance) to join our client, a leading brand in the insurance market who are recognised as setting the standard in the industry. You will be answering customers' queries and assisting them with finding the right products for them. This position is located in York, the salary is 25,000 per annum and contains many benefits including hybrid working. Benefits and Package for a Sales and Customer Service Agent (Insurance): Salary: 25,000 per annum Hours: Monday - Friday, hours between 8am - 7pm Contract Type: Permanent Location: York (hybrid is available after the client believes you are competent with the role) Start date: 17th June Interviews will be taking place throughout May 8 weeks training Flexible working Subsidised gym membership Financial support as you study for relevant professional qualifications such as CII, CIPD and CIMA Life insurance Key Responsibilities of a Sales and Customer Service Agent (Insurance): Generating and renewing policies through the delivery of exceptional customer service Engaging with customers using their channel of choice, particularly telephone, email and webchat Making adjustments to insurance policies and helping customers make informed decisions Achieving first-time and single-point resolution in every contact Offering customers alternative solutions to ensure they receive the best experience Key Skills and Experience of a Sales and Customer Service Agent (Insurance): Previous insurance experience is not required however customer service experience is You should be a team player and strive to contribute to the team's success Excellent verbal communication and clear written skills in a customer-focused environment are required Being able to manage your own workload and taking ownership You should be an exceptional listener, able to translate information into practical support If you are interested in this position and have the relevant experience, please apply now! Red Recruitment (Agency)
Apr 18, 2024
Full time
Red Recruitment is recruiting a Sales and Customer Service Agent (Insurance) to join our client, a leading brand in the insurance market who are recognised as setting the standard in the industry. You will be answering customers' queries and assisting them with finding the right products for them. This position is located in York, the salary is 25,000 per annum and contains many benefits including hybrid working. Benefits and Package for a Sales and Customer Service Agent (Insurance): Salary: 25,000 per annum Hours: Monday - Friday, hours between 8am - 7pm Contract Type: Permanent Location: York (hybrid is available after the client believes you are competent with the role) Start date: 17th June Interviews will be taking place throughout May 8 weeks training Flexible working Subsidised gym membership Financial support as you study for relevant professional qualifications such as CII, CIPD and CIMA Life insurance Key Responsibilities of a Sales and Customer Service Agent (Insurance): Generating and renewing policies through the delivery of exceptional customer service Engaging with customers using their channel of choice, particularly telephone, email and webchat Making adjustments to insurance policies and helping customers make informed decisions Achieving first-time and single-point resolution in every contact Offering customers alternative solutions to ensure they receive the best experience Key Skills and Experience of a Sales and Customer Service Agent (Insurance): Previous insurance experience is not required however customer service experience is You should be a team player and strive to contribute to the team's success Excellent verbal communication and clear written skills in a customer-focused environment are required Being able to manage your own workload and taking ownership You should be an exceptional listener, able to translate information into practical support If you are interested in this position and have the relevant experience, please apply now! Red Recruitment (Agency)
You'll be working as a Senior Credit & Debt Agent in an exciting and ground-breaking new role in our British Gas Residential Energy Division. Supporting and resolving customer enquiries and complaints across a range of our products. Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow our business with our British Gas Product range. Specific location(s): UK - Home Based, UK - Manchester - Stockport About us At British Gas, our people are our best asset, and we'd love you to join us! Our mission is to provide energy services and solutions to our customers sustainably, affordably, and simply. It's what we do best. We're proud to live our values every single day. We care. We're courageous. We collaborate with each other. We're looking for people who can work from home or within commutable distance from our Stockport office when required. Here's the address: British Gas New Bridge Lane Stockport SK1 2GT Salary 29,938 with an annual business reward of up to 16% (paid quarterly) Working Hours - Our opening hours are Monday to Friday between 8am and 6pm so shifts will fall between these hours. This is a permanent, full-time position (37 hours per week) Start Date - July 2024 Training - Your training will be in our Stockport office for 8 weeks. Please make sure this fits in with any pre-booked time you have off because we cannot allow any holidays during this time. Please note to ensure you have the best training support, initial training will be office based What will you be doing? You'll be working as a Customer Resolution Agent in an exciting and ground-breaking new role in our British Gas Residential Energy Division. Supporting and resolving customer enquiries and complaints across a range of our products. Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow our business with our British Gas Product range. You will be part of a multiskilled team, working with our residential energy customers. You will have end to end management and accountability for resolving any type of contact you receive in this department, being in control of your own performance. No transfers to other teams, just one stop resolution in the palm of your customers' hands. You will work with experts in a specialised area of your team, joining "gurus" within the department to solve pre-defined tasks on behalf of your customers, colleagues, and peers. This is your chance to really make a difference to our customers' energy journey. You will be empowered to make smart and effective decisions by placing your customer at the heart of everything you do. And the skills we need from you: Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers It goes without saying we need people with lots of energy and enthusiasm to deal with the different types of enquiries we receive every day, so your time management and organisational skills need to be on point! You will need to be digitally savvy as you will be working across multiple complex systems We work across a variety of contact channels; calls, webchat, messaging services so you should have fantastic communication skills, both written and verbal This department is super-fast paced and, at times, can be high pressure so your resilience, agility and ownership skills are key to this role Providing the right solution first time is a key focus of in all roles to ensure we deliver against our promises We ask you to be courageous and creative with your ideas to improve the customer journey and our processes that support this. Oh, and don't forget we'd love to see you self-develop and improve your skills in the role and the wider business - we'll support you with that too! What else you'll need: When you work from home you will need a reliable broadband speed. We ask that it's at least 10mbps download and similar upload speed. You will also need a suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions). Let's talk benefits Private Medical Cover Holiday Allowance - 25 days holiday per year + bank holidays Life Assurance Contributory pension A superb selection of fabulous flexible benefits Occasional office commute - that's got to be good for your wallet and the planet! You'll need the Right to Work in the UK so a passport/VISA or a birth certificate and proof of National Insurance are essential. A financial check will be carried out before you start with us to ensure you meet our criteria for employment. We'll also ask you to complete a DBS Check (Criminal Records) and of course we'll collect your previous employment references as standard. "As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role."
Apr 18, 2024
Full time
You'll be working as a Senior Credit & Debt Agent in an exciting and ground-breaking new role in our British Gas Residential Energy Division. Supporting and resolving customer enquiries and complaints across a range of our products. Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow our business with our British Gas Product range. Specific location(s): UK - Home Based, UK - Manchester - Stockport About us At British Gas, our people are our best asset, and we'd love you to join us! Our mission is to provide energy services and solutions to our customers sustainably, affordably, and simply. It's what we do best. We're proud to live our values every single day. We care. We're courageous. We collaborate with each other. We're looking for people who can work from home or within commutable distance from our Stockport office when required. Here's the address: British Gas New Bridge Lane Stockport SK1 2GT Salary 29,938 with an annual business reward of up to 16% (paid quarterly) Working Hours - Our opening hours are Monday to Friday between 8am and 6pm so shifts will fall between these hours. This is a permanent, full-time position (37 hours per week) Start Date - July 2024 Training - Your training will be in our Stockport office for 8 weeks. Please make sure this fits in with any pre-booked time you have off because we cannot allow any holidays during this time. Please note to ensure you have the best training support, initial training will be office based What will you be doing? You'll be working as a Customer Resolution Agent in an exciting and ground-breaking new role in our British Gas Residential Energy Division. Supporting and resolving customer enquiries and complaints across a range of our products. Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow our business with our British Gas Product range. You will be part of a multiskilled team, working with our residential energy customers. You will have end to end management and accountability for resolving any type of contact you receive in this department, being in control of your own performance. No transfers to other teams, just one stop resolution in the palm of your customers' hands. You will work with experts in a specialised area of your team, joining "gurus" within the department to solve pre-defined tasks on behalf of your customers, colleagues, and peers. This is your chance to really make a difference to our customers' energy journey. You will be empowered to make smart and effective decisions by placing your customer at the heart of everything you do. And the skills we need from you: Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers It goes without saying we need people with lots of energy and enthusiasm to deal with the different types of enquiries we receive every day, so your time management and organisational skills need to be on point! You will need to be digitally savvy as you will be working across multiple complex systems We work across a variety of contact channels; calls, webchat, messaging services so you should have fantastic communication skills, both written and verbal This department is super-fast paced and, at times, can be high pressure so your resilience, agility and ownership skills are key to this role Providing the right solution first time is a key focus of in all roles to ensure we deliver against our promises We ask you to be courageous and creative with your ideas to improve the customer journey and our processes that support this. Oh, and don't forget we'd love to see you self-develop and improve your skills in the role and the wider business - we'll support you with that too! What else you'll need: When you work from home you will need a reliable broadband speed. We ask that it's at least 10mbps download and similar upload speed. You will also need a suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions). Let's talk benefits Private Medical Cover Holiday Allowance - 25 days holiday per year + bank holidays Life Assurance Contributory pension A superb selection of fabulous flexible benefits Occasional office commute - that's got to be good for your wallet and the planet! You'll need the Right to Work in the UK so a passport/VISA or a birth certificate and proof of National Insurance are essential. A financial check will be carried out before you start with us to ensure you meet our criteria for employment. We'll also ask you to complete a DBS Check (Criminal Records) and of course we'll collect your previous employment references as standard. "As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role."
Are you looking for a customer service role that is more than just answering the phone? Hybrid working? A genuine path for career progression? Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer. They are now seeking customer service advisors to join the adventure, offering hybrid working you will be based both in their modern Edinburgh city office and the comfort of your own home, the best of both worlds. As a customer service advisor you will be offering the highest level of assistance within their Omni -Channel Contact Centre via telephone, live chat and emails to aid the customer through the purchasing journey, whilst liaising with their network partners and suppliers. If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you. Given the nature of this role we are only seeking individuals with the following skillset: Experience in customer service, preferably from a call centre or Omni channel contact centre Excellent communication skills Ability to multi-task and prioritise workload Attention to detail Commitment The starting salary for this position is 23,404 per annum with a host of other perks such as company wide yearly bonus, employee discount scheme for family and friends and even employee loans. Although they operate between Mon - Saturday you would only be required to work 1 Saturday in every 5, and even then it is a 3pm finish and they will even with a full day off. The operating hours are from 8am-5.30pm which are on a 8-hour shift rotational pattern. They are looking for immediate starts and can interview at very short notice so if you are actively on the market and would like to hear more then please apply now. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 18, 2024
Full time
Are you looking for a customer service role that is more than just answering the phone? Hybrid working? A genuine path for career progression? Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer. They are now seeking customer service advisors to join the adventure, offering hybrid working you will be based both in their modern Edinburgh city office and the comfort of your own home, the best of both worlds. As a customer service advisor you will be offering the highest level of assistance within their Omni -Channel Contact Centre via telephone, live chat and emails to aid the customer through the purchasing journey, whilst liaising with their network partners and suppliers. If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you. Given the nature of this role we are only seeking individuals with the following skillset: Experience in customer service, preferably from a call centre or Omni channel contact centre Excellent communication skills Ability to multi-task and prioritise workload Attention to detail Commitment The starting salary for this position is 23,404 per annum with a host of other perks such as company wide yearly bonus, employee discount scheme for family and friends and even employee loans. Although they operate between Mon - Saturday you would only be required to work 1 Saturday in every 5, and even then it is a 3pm finish and they will even with a full day off. The operating hours are from 8am-5.30pm which are on a 8-hour shift rotational pattern. They are looking for immediate starts and can interview at very short notice so if you are actively on the market and would like to hear more then please apply now. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Agent Location: Farnborough Salary: 22,880 Hours: Tues 8-4, Weds 8:30-4:30, Thurs 9-5, Fri 12-8 & Sat 10-6 My client based in Farnborough is a fintech company looking for an experienced and self-driven Customer Service Agent to join their friendly team. We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service. Daily Duties Answer email, phone & Live Chat queries. Answering general technical queries about the website and mobile app. Answering queries regarding customer statements and financial activity. Providing a friendly, helpful advice to both parent and child account holders. Prompt attention to queries and comments made via social media. Administrative tasks (monitoring risk alerts, one-off tasks etc.) Customer call backs. Skill Set Strong written and verbal skills Ability to work independently Excellent phone manner Ability to be flexible in a role Excellent organisational skills Happy working in a committed, busy, team environment Good technical skills and happy to learn new systems Working knowledge of Excel & Word Benefits 30 days of holiday (including all but 3 public hols). Your Birthday Day off Regular Salary Reviews Access to salary sacrifice benefits such as Cycle to Work scheme and Workplace Pension Long Service awards Workplace pension scheme Excellent Induction with ongoing learning and development throughout your career Free tea, coffee, and loads of fruit Great Company days out, incentives such as legendary Christmas parties and Company meet up! Family-Friendly leave policies Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership Workplace pension scheme Death in service 4x your annual salary Enhanced maternity leave Paternity leave Westfield Cash Health Plan Westfield Surgery Plan Westfield Rewards (receive discounts at over 600 retailers) Mental health platform 5 days annual leave carry over
Apr 18, 2024
Full time
Customer Service Agent Location: Farnborough Salary: 22,880 Hours: Tues 8-4, Weds 8:30-4:30, Thurs 9-5, Fri 12-8 & Sat 10-6 My client based in Farnborough is a fintech company looking for an experienced and self-driven Customer Service Agent to join their friendly team. We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service. Daily Duties Answer email, phone & Live Chat queries. Answering general technical queries about the website and mobile app. Answering queries regarding customer statements and financial activity. Providing a friendly, helpful advice to both parent and child account holders. Prompt attention to queries and comments made via social media. Administrative tasks (monitoring risk alerts, one-off tasks etc.) Customer call backs. Skill Set Strong written and verbal skills Ability to work independently Excellent phone manner Ability to be flexible in a role Excellent organisational skills Happy working in a committed, busy, team environment Good technical skills and happy to learn new systems Working knowledge of Excel & Word Benefits 30 days of holiday (including all but 3 public hols). Your Birthday Day off Regular Salary Reviews Access to salary sacrifice benefits such as Cycle to Work scheme and Workplace Pension Long Service awards Workplace pension scheme Excellent Induction with ongoing learning and development throughout your career Free tea, coffee, and loads of fruit Great Company days out, incentives such as legendary Christmas parties and Company meet up! Family-Friendly leave policies Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership Workplace pension scheme Death in service 4x your annual salary Enhanced maternity leave Paternity leave Westfield Cash Health Plan Westfield Surgery Plan Westfield Rewards (receive discounts at over 600 retailers) Mental health platform 5 days annual leave carry over
Safer Hand Solutions Ltd
Stoke-on-trent, Staffordshire
Telesales Manager Permanent Stoke on Trent £27,000 + Commissions My client are a manufacturer and global distributor of bespoke, high value products and are seeking an experienced Telesales Manager to join the team at an exciting period to continue to develop, grow and expand on the current sales function they have in place at their Staffordshire site.The Telesales Manager will be responsible for overseeing the daily operations of the call centre, ensuring efficient functioning, high performance, and exceptional customer service delivery. This role involves managing a team of telesales representatives, monitoring performance metrics, implementing strategies to improve productivity and customer satisfaction, and fostering a positive work environment. Duties to include: Team Management: Lead, motivate, and supervise a team of Telesales representatives. Provide guidance, coaching, and training to enhance team performance and skill development. Conduct regular performance evaluations and provide constructive feedback. Address employee concerns and ensure adherence to company policies and procedures. Operational Oversight: Develop and implement strategies to optimise call centre operations and improve efficiency. Monitor call queues and agent availability to ensure adequate staffing levels. Analyse performance metrics such as call volume, average handle time, and first call resolution to identify areas for improvement. Implement quality assurance programs to maintain service quality standards. Customer Service Excellence: Foster a customer-centric culture focused on delivering exceptional service experiences. Handle escalated customer inquiries or complaints effectively and in a timely manner. Develop and implement strategies to enhance customer satisfaction and loyalty. Technology and Systems Management: Oversee the use of call centre technology and systems to ensure optimal performance. Identify and recommend improvements or upgrades to existing systems. Ensure compliance with data protection regulations and security protocols. Reporting and Analysis: Prepare regular reports on call centre performance, including key metrics and trends. Analyse data to identify patterns, opportunities, and challenges, and make data-driven decisions. Present findings and recommendations to senior management. In order to be successful in the role of Telesales Manager: Strong and proven background in sales as a top performer Strong customer service experience with a track record of influential relationship building Experience working with and selling in the high value products sector You will be an excellent communicator Organised, reliable and results driven Excellent leadership, communication, and interpersonal skills. Strong problem-solving abilities and decision-making skills. Proficiency in call centre technology and systems. Ability to work under pressure and meet targets in a fast-paced environment. Knowledge of customer service principles and practices. In return you will receive: Competitive Salary + Excellent uncapped commission package A monthly attendance bonus 20 days annual leave plus bank holidays Exclusive discounts & offers. A positive working environment If you are ready to contribute your sales ability to a team that thrives on creativity and innovation, I welcome your application. Join them in shaping the landscape and making a meaningful impact on businesses far and wide.If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.
Apr 18, 2024
Full time
Telesales Manager Permanent Stoke on Trent £27,000 + Commissions My client are a manufacturer and global distributor of bespoke, high value products and are seeking an experienced Telesales Manager to join the team at an exciting period to continue to develop, grow and expand on the current sales function they have in place at their Staffordshire site.The Telesales Manager will be responsible for overseeing the daily operations of the call centre, ensuring efficient functioning, high performance, and exceptional customer service delivery. This role involves managing a team of telesales representatives, monitoring performance metrics, implementing strategies to improve productivity and customer satisfaction, and fostering a positive work environment. Duties to include: Team Management: Lead, motivate, and supervise a team of Telesales representatives. Provide guidance, coaching, and training to enhance team performance and skill development. Conduct regular performance evaluations and provide constructive feedback. Address employee concerns and ensure adherence to company policies and procedures. Operational Oversight: Develop and implement strategies to optimise call centre operations and improve efficiency. Monitor call queues and agent availability to ensure adequate staffing levels. Analyse performance metrics such as call volume, average handle time, and first call resolution to identify areas for improvement. Implement quality assurance programs to maintain service quality standards. Customer Service Excellence: Foster a customer-centric culture focused on delivering exceptional service experiences. Handle escalated customer inquiries or complaints effectively and in a timely manner. Develop and implement strategies to enhance customer satisfaction and loyalty. Technology and Systems Management: Oversee the use of call centre technology and systems to ensure optimal performance. Identify and recommend improvements or upgrades to existing systems. Ensure compliance with data protection regulations and security protocols. Reporting and Analysis: Prepare regular reports on call centre performance, including key metrics and trends. Analyse data to identify patterns, opportunities, and challenges, and make data-driven decisions. Present findings and recommendations to senior management. In order to be successful in the role of Telesales Manager: Strong and proven background in sales as a top performer Strong customer service experience with a track record of influential relationship building Experience working with and selling in the high value products sector You will be an excellent communicator Organised, reliable and results driven Excellent leadership, communication, and interpersonal skills. Strong problem-solving abilities and decision-making skills. Proficiency in call centre technology and systems. Ability to work under pressure and meet targets in a fast-paced environment. Knowledge of customer service principles and practices. In return you will receive: Competitive Salary + Excellent uncapped commission package A monthly attendance bonus 20 days annual leave plus bank holidays Exclusive discounts & offers. A positive working environment If you are ready to contribute your sales ability to a team that thrives on creativity and innovation, I welcome your application. Join them in shaping the landscape and making a meaningful impact on businesses far and wide.If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.
Customer Service Administrator / Contracts Administrator At Green Light we are excited to be recruiting a highly motivated individual to join our growing contract management team. As a young company with a strong growth strategy, this is a great opportunity for you to join us and grow with the business. The focus of the role will be to ensure that once the sales team have submitted a contract, it is then correctly processed and submitted to the supplier. You will liaise with the suppliers and sales agents throughout the sales process, to ensure a smooth and efficient journey for the client. You will speak directly with Account Managers at the UK s major energy suppliers to work through contract submissions and queries, whilst effectively inputting data into our bespoke CRM system. You will also be working closely with senior management on company reporting and strategies. Attention to detail is vital in this role to achieve and maintain above industry contract lives rates. As a small team, it is important that you can work as an individual as well as in a team, to be able to adapt to a variety of different tasks. The Ideal Candidate: Experience in an administrative or customer service role preferable. Strong written and verbal communication skills. The ability to build long lasting relationships with suppliers and clients. Good understanding of Microsoft Office. Previous experience in the energy industry is preferable but not essential. Benefits Post probation commission incentive 1-2-1 ongoing training to assist in career progression Regular team building and wellbeing activities Sociable office hours no weekends or bank holidays Monthly celebrations Family and charity days Part of the mindful employer scheme Free car parking Rural location Pension Scheme Apply today with an up-to-date CV.
Apr 18, 2024
Full time
Customer Service Administrator / Contracts Administrator At Green Light we are excited to be recruiting a highly motivated individual to join our growing contract management team. As a young company with a strong growth strategy, this is a great opportunity for you to join us and grow with the business. The focus of the role will be to ensure that once the sales team have submitted a contract, it is then correctly processed and submitted to the supplier. You will liaise with the suppliers and sales agents throughout the sales process, to ensure a smooth and efficient journey for the client. You will speak directly with Account Managers at the UK s major energy suppliers to work through contract submissions and queries, whilst effectively inputting data into our bespoke CRM system. You will also be working closely with senior management on company reporting and strategies. Attention to detail is vital in this role to achieve and maintain above industry contract lives rates. As a small team, it is important that you can work as an individual as well as in a team, to be able to adapt to a variety of different tasks. The Ideal Candidate: Experience in an administrative or customer service role preferable. Strong written and verbal communication skills. The ability to build long lasting relationships with suppliers and clients. Good understanding of Microsoft Office. Previous experience in the energy industry is preferable but not essential. Benefits Post probation commission incentive 1-2-1 ongoing training to assist in career progression Regular team building and wellbeing activities Sociable office hours no weekends or bank holidays Monthly celebrations Family and charity days Part of the mindful employer scheme Free car parking Rural location Pension Scheme Apply today with an up-to-date CV.
Job Title: Customer Care Agent Location: Liverpool Airport Pay rate: £11.44 per hour (going up to £12.23 Purpose: To assist passengers requiring special assistance throughout their airport journey. Shift: 5on 3off (earliest Start 4am / latest finish 1am / 2am) moving to a 4on 2off Key Responsibilities: Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate. Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points. Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs. Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures. Assist passengers that are transferring flights Communicate to the control and supervisor team recording any additional passengers. During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date. Use equipment safely and professionally. Provide manual lifting assistance as required. Record progress of the passenger using the Personal Digital Assistant issued. Be responsible for all Company equipment issued to you on a daily basis Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers). Provide legendary service to all passengers Wear uniform correctly Follow correct sign in/out process Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base. Required Experience Previous experience of primarily working within Customer Services ideally in a customer facing role The ideal candidate will have excellent communication skills Must have the right to work in the UK Must pass a DBS check Must be able to provide 5 years reference information Desirable Skills: Excellent communication & interpersonal skills Flexibility Innovative Achievement orientated Energy/Drive Courteous Patient and understanding Security Aware Benefits • Membership of "LifeWorks" a comprehensive online benefits scheme, offering a range of wellbeing and financial support services and discount savings at a wide choice of retailers & restaurants • Referral Scheme Initiative • Discounts with the Cycle to Work Scheme • Incentives to help your local community.
Apr 18, 2024
Full time
Job Title: Customer Care Agent Location: Liverpool Airport Pay rate: £11.44 per hour (going up to £12.23 Purpose: To assist passengers requiring special assistance throughout their airport journey. Shift: 5on 3off (earliest Start 4am / latest finish 1am / 2am) moving to a 4on 2off Key Responsibilities: Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate. Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points. Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs. Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures. Assist passengers that are transferring flights Communicate to the control and supervisor team recording any additional passengers. During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date. Use equipment safely and professionally. Provide manual lifting assistance as required. Record progress of the passenger using the Personal Digital Assistant issued. Be responsible for all Company equipment issued to you on a daily basis Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers). Provide legendary service to all passengers Wear uniform correctly Follow correct sign in/out process Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base. Required Experience Previous experience of primarily working within Customer Services ideally in a customer facing role The ideal candidate will have excellent communication skills Must have the right to work in the UK Must pass a DBS check Must be able to provide 5 years reference information Desirable Skills: Excellent communication & interpersonal skills Flexibility Innovative Achievement orientated Energy/Drive Courteous Patient and understanding Security Aware Benefits • Membership of "LifeWorks" a comprehensive online benefits scheme, offering a range of wellbeing and financial support services and discount savings at a wide choice of retailers & restaurants • Referral Scheme Initiative • Discounts with the Cycle to Work Scheme • Incentives to help your local community.
Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: 24,000, rising to 26,000 following probation, plus pension, and life insurance Key Responsibilities and Duties of a Quality Assurance Officer Completion of telephony call recording reviews on a weekly/monthly basis, as per targets set. Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MI Provide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basis Developing training plans for all Agents Update of Memo/Text Log to agents Agent process Manuals for all clients to be developed/updated Support other team members as and when required Skills and Experience of a Quality Assurance Officer Excellent attention to detail Previous experience with 1 to 1 coaching Excellent communication skills both written and verbal Ability to build and develop relationships at all levels Self-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on (phone number removed) for more information. For more information, please contact Naomi on (phone number removed). Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: 24,000, rising to 26,000 following probation, plus pension, and life insurance Key Responsibilities and Duties of a Quality Assurance Officer Completion of telephony call recording reviews on a weekly/monthly basis, as per targets set. Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MI Provide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basis Developing training plans for all Agents Update of Memo/Text Log to agents Agent process Manuals for all clients to be developed/updated Support other team members as and when required Skills and Experience of a Quality Assurance Officer Excellent attention to detail Previous experience with 1 to 1 coaching Excellent communication skills both written and verbal Ability to build and develop relationships at all levels Self-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on (phone number removed) for more information. For more information, please contact Naomi on (phone number removed). Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Where: Belfast Part time: 20, 25 and 30 hours weekly available Salary: £12.05 per hour Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great hourly rate of 12.05, plus incentives and bonuses Huge discounts of EE and BT products including your Mobile and Broadband, saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan, giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 18, 2024
Full time
Where: Belfast Part time: 20, 25 and 30 hours weekly available Salary: £12.05 per hour Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great hourly rate of 12.05, plus incentives and bonuses Huge discounts of EE and BT products including your Mobile and Broadband, saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan, giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Where: Belfast Part time: 20, 25 and 30 hours weekly available Salary: £12.05 per hour Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great hourly rate of 12.05, plus incentives and bonuses Huge discounts of EE and BT products including your Mobile and Broadband, saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan, giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 18, 2024
Full time
Where: Belfast Part time: 20, 25 and 30 hours weekly available Salary: £12.05 per hour Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great hourly rate of 12.05, plus incentives and bonuses Huge discounts of EE and BT products including your Mobile and Broadband, saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan, giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
We are seeking a Customer Service Representative to join our clients thriving team based in Measham. The ideal candidate will have excellent communication skills and a passion for assisting customers. Duties and responsbilities will include: Data entry and input of bookings from customers Customer and partner liaison Key account management Dealing with queries and complaints and working alongside departments to solve these Ensure customers needs are always met Ensuring client retention KPI production Customer Service facilitation tasks Skills required: Excellent IT skills with proficiency in Excel, Microsoft, Outlook etc Proficient in phone etiquette and written communication Ideal candidate will have experience in the logistics / transportation industry Monday to Friday 10 00 If you are a motivated individual with a passion for customer service, we would love to have you on our team. Apply now!
Apr 18, 2024
Full time
We are seeking a Customer Service Representative to join our clients thriving team based in Measham. The ideal candidate will have excellent communication skills and a passion for assisting customers. Duties and responsbilities will include: Data entry and input of bookings from customers Customer and partner liaison Key account management Dealing with queries and complaints and working alongside departments to solve these Ensure customers needs are always met Ensuring client retention KPI production Customer Service facilitation tasks Skills required: Excellent IT skills with proficiency in Excel, Microsoft, Outlook etc Proficient in phone etiquette and written communication Ideal candidate will have experience in the logistics / transportation industry Monday to Friday 10 00 If you are a motivated individual with a passion for customer service, we would love to have you on our team. Apply now!
Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Sutton/Hounslow Hourly rate: 12.40 Duration: 3 months+ Hours: 22 -30 pw Contract type: Temporary (weekly pay through Randstad) Randstad contact: The team on (phone number removed) Requirements: Valid UK Driving License Owned Car Willing to complete a DBS Willing to obtain business car insurance Competencies required: Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys Self-disciplined, self-motivated, and happy to work with minimum supervision. Be proficient in the use of laptop and smartphone Can demonstrate ability to be organised with well-developed planning skills Proficient in using laptop and smartphone to receive, view and input information Benefits: 0.45p per milage 1 meal per 6 hours, 2 meals per 10 hours If you are interested but email or call (phone number removed) Kind regards, Toni Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Apr 18, 2024
Seasonal
Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Sutton/Hounslow Hourly rate: 12.40 Duration: 3 months+ Hours: 22 -30 pw Contract type: Temporary (weekly pay through Randstad) Randstad contact: The team on (phone number removed) Requirements: Valid UK Driving License Owned Car Willing to complete a DBS Willing to obtain business car insurance Competencies required: Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys Self-disciplined, self-motivated, and happy to work with minimum supervision. Be proficient in the use of laptop and smartphone Can demonstrate ability to be organised with well-developed planning skills Proficient in using laptop and smartphone to receive, view and input information Benefits: 0.45p per milage 1 meal per 6 hours, 2 meals per 10 hours If you are interested but email or call (phone number removed) Kind regards, Toni Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Our growing client are based in Heathrow Airport and looking for a Flight Controller to join them on a permanent basis. So if you're looking for an exciting career at Heathrow - then please apply! Responsibilities Taking the lead on a flight ensuring that check-in opens and closes on time, assuring the on time set-up of check in and gate areas, with all relevant equipment such as signage, boarding passes, forms, etc. After obtaining flight information from the airline representative, make sure to thoroughly brief all staff allocated accordingly, and support them when needed. Monitor all special assistance on arrival and departure and liaise with the dispatcher and/or ramp agent, making sure clear communication and updates, always in place throughout operations, for the efficient running of the flight. Sending emails and other documents as required as well as the production of post flight paperwork, and reports. As the role involves supervising and giving guidance to colleagues, a Flight Controller must have excellent interpersonal skills, as well as initiative and resilience. Reporting any irregularities directly to the Supervisor and liaising with internal customers such as our handled airlines, the Flight Controller must ensure a high level of customer service is provided, always. Experience Required Be a strong leader with excellent interpersonal and motivational skills, with the ability to assert authority, when necessary, whilst maintaining good relations. Have an excellent knowledge of the whole range of Passenger duties including, Check-in, Boarding, Safety and Security procedures, as well as Immigration procedures. Be fluent in at least two Check in System used by our handled airlines, Sabre and Altea. Proven high level knowledge of the English language, written and verbal. Be highly self-motivated, in possession of good communication skills and the ability to prioritise tasks whilst also organizing & co-ordinating, especially when working under pressure. Liaise, communicate, and maintain good relations with our clients. Lead by example, guide and support all staff allocated to the flight. Be capable of working in a pressurised environment with tight deadlines. Flexible always and willing to adapt to different working practices and changes. Be computer literate with good knowledge of Microsoft Word & Excel.
Apr 18, 2024
Full time
Our growing client are based in Heathrow Airport and looking for a Flight Controller to join them on a permanent basis. So if you're looking for an exciting career at Heathrow - then please apply! Responsibilities Taking the lead on a flight ensuring that check-in opens and closes on time, assuring the on time set-up of check in and gate areas, with all relevant equipment such as signage, boarding passes, forms, etc. After obtaining flight information from the airline representative, make sure to thoroughly brief all staff allocated accordingly, and support them when needed. Monitor all special assistance on arrival and departure and liaise with the dispatcher and/or ramp agent, making sure clear communication and updates, always in place throughout operations, for the efficient running of the flight. Sending emails and other documents as required as well as the production of post flight paperwork, and reports. As the role involves supervising and giving guidance to colleagues, a Flight Controller must have excellent interpersonal skills, as well as initiative and resilience. Reporting any irregularities directly to the Supervisor and liaising with internal customers such as our handled airlines, the Flight Controller must ensure a high level of customer service is provided, always. Experience Required Be a strong leader with excellent interpersonal and motivational skills, with the ability to assert authority, when necessary, whilst maintaining good relations. Have an excellent knowledge of the whole range of Passenger duties including, Check-in, Boarding, Safety and Security procedures, as well as Immigration procedures. Be fluent in at least two Check in System used by our handled airlines, Sabre and Altea. Proven high level knowledge of the English language, written and verbal. Be highly self-motivated, in possession of good communication skills and the ability to prioritise tasks whilst also organizing & co-ordinating, especially when working under pressure. Liaise, communicate, and maintain good relations with our clients. Lead by example, guide and support all staff allocated to the flight. Be capable of working in a pressurised environment with tight deadlines. Flexible always and willing to adapt to different working practices and changes. Be computer literate with good knowledge of Microsoft Word & Excel.
Our growing client are based in Heathrow Airport and looking for a Reservation & Ticketing Agent to join them on a permanent basis. So if you're looking for an exciting career at Heathrow - then please apply! Responsibilities Handle and fulfil reservation and ticketing requests for travel, including booking, payment collection and ticket issuance. Processing of payments for airport ancillary services e.g. Last Minute Upgrades, Excess Baggage Payments, Seat Selections etc. Ensuring cash handling practices and GDPR guidelines are adhered to. Assist with relocation and re-booking of passengers affected by service disruption such as delays, cancellations, diversions, etc. Work closely with partner airlines to manage administrative tasks i.e. daily sales, banking etc. Provide clear advice and guidance to passengers affected by flight disruptions on the options available to them. Experienced Required Reservations and ticketing experience. Excellent customer service skills. Excellent written and verbal communications skills. Able to work well as part of a team with good organisation and time management skills. In depth working knowledge of GDS and DCS system Amadeus, Altea.
Apr 18, 2024
Full time
Our growing client are based in Heathrow Airport and looking for a Reservation & Ticketing Agent to join them on a permanent basis. So if you're looking for an exciting career at Heathrow - then please apply! Responsibilities Handle and fulfil reservation and ticketing requests for travel, including booking, payment collection and ticket issuance. Processing of payments for airport ancillary services e.g. Last Minute Upgrades, Excess Baggage Payments, Seat Selections etc. Ensuring cash handling practices and GDPR guidelines are adhered to. Assist with relocation and re-booking of passengers affected by service disruption such as delays, cancellations, diversions, etc. Work closely with partner airlines to manage administrative tasks i.e. daily sales, banking etc. Provide clear advice and guidance to passengers affected by flight disruptions on the options available to them. Experienced Required Reservations and ticketing experience. Excellent customer service skills. Excellent written and verbal communications skills. Able to work well as part of a team with good organisation and time management skills. In depth working knowledge of GDS and DCS system Amadeus, Altea.
Customer Service Advisor Are you passionate about the art industry and looking for your next step as a customer service advisor? We have an exciting opportunity to work for our client based in Colnbrook who ships all things art around the UK. Main Duties Include: Taking inbound calls to the art team liaising with galleries, agents, artists, and buyers about the collection and shipping of artworks. This will be via the telephone and a shared inbox system. Data entry booking collections, deliveries, and shipments onto CODA (our shipping system) Tracking shipment progress through our supplier network and updating CODA with the latest delivery information and POD. Advising the art team and clients of delays. Learning to price and quote for packing, insurance, and shipping. Booking packing jobs with our professional packing partner. Arranging storage at our premises for art clients and booking in said storage. Work schedule : Monday to Friday Hours : 09:00 - 18:00 Salary : £24,720.00 Applicants must be organised and methodical with an excellent telephone and email manner. Good keyboard skills and sound geographical knowledge are essential. Full training on our shipping system will be given. If you think you are suitable for the role get in touch! We look forward to hearing from you.
Apr 18, 2024
Full time
Customer Service Advisor Are you passionate about the art industry and looking for your next step as a customer service advisor? We have an exciting opportunity to work for our client based in Colnbrook who ships all things art around the UK. Main Duties Include: Taking inbound calls to the art team liaising with galleries, agents, artists, and buyers about the collection and shipping of artworks. This will be via the telephone and a shared inbox system. Data entry booking collections, deliveries, and shipments onto CODA (our shipping system) Tracking shipment progress through our supplier network and updating CODA with the latest delivery information and POD. Advising the art team and clients of delays. Learning to price and quote for packing, insurance, and shipping. Booking packing jobs with our professional packing partner. Arranging storage at our premises for art clients and booking in said storage. Work schedule : Monday to Friday Hours : 09:00 - 18:00 Salary : £24,720.00 Applicants must be organised and methodical with an excellent telephone and email manner. Good keyboard skills and sound geographical knowledge are essential. Full training on our shipping system will be given. If you think you are suitable for the role get in touch! We look forward to hearing from you.