Support Analyst, Helpdesk Support, 2 month contract, COR5681 A leading company based in Oxford, requires a Support Analyst to work on an IT Helpdesk, providing 1st line support to users and using a support ticketing system. The Support Analyst will be required to work on site 5 days a week Outside of IR35. The Role The Support Analyst will work be taking user requests and updating a ticketing system, providing simple problem resolution to simple IT issues. What's required from the Support Analyst? Previous experience in an IT Support role An understanding of helpdesk ticketing systems What Next? If you think the Support Analyst role could be right for you and you'd like to learn more, then please apply now. Support Analyst, Helpdesk Support Corriculo Ltd acts as an employment agency and an employment business.
Apr 24, 2024
Full time
Support Analyst, Helpdesk Support, 2 month contract, COR5681 A leading company based in Oxford, requires a Support Analyst to work on an IT Helpdesk, providing 1st line support to users and using a support ticketing system. The Support Analyst will be required to work on site 5 days a week Outside of IR35. The Role The Support Analyst will work be taking user requests and updating a ticketing system, providing simple problem resolution to simple IT issues. What's required from the Support Analyst? Previous experience in an IT Support role An understanding of helpdesk ticketing systems What Next? If you think the Support Analyst role could be right for you and you'd like to learn more, then please apply now. Support Analyst, Helpdesk Support Corriculo Ltd acts as an employment agency and an employment business.
Temporary Service Desk Analyst Contract Dates: ASAP - August 2024 Salary: £14.28 per hour Hours: 35 hours per week, 9am-5pm with some flexibility needed, occasional weekend work may be required Location: AQA Manchester, on the University of Manchester Campus. Hybrid working. Do you have Helpdesk or Service Desk experience? Would you enjoy using your IT knowledge to work as part of a team to problem-solve IT issues? If so, then joining our Service Desk team could be a great opportunity for you. As a temporary Service Desk Analyst you'll be working in a compact team that supports the entire business over our peak business period. You'll deliver great customer service in response to IT requests from colleagues and customers via calls or online tickets. A large part of the role will involve supporting setting up user accounts and creating system access for our high volumes of new starters at AQA over the summer months. If you have strong attention to detail, a technical background and are looking for a role in a supportive and development-focused team, then we'd welcome an application from you. Click "Apply" and select "Create Account" to set yourself up a Workday Applicant Account OR email your CV .
Apr 24, 2024
Full time
Temporary Service Desk Analyst Contract Dates: ASAP - August 2024 Salary: £14.28 per hour Hours: 35 hours per week, 9am-5pm with some flexibility needed, occasional weekend work may be required Location: AQA Manchester, on the University of Manchester Campus. Hybrid working. Do you have Helpdesk or Service Desk experience? Would you enjoy using your IT knowledge to work as part of a team to problem-solve IT issues? If so, then joining our Service Desk team could be a great opportunity for you. As a temporary Service Desk Analyst you'll be working in a compact team that supports the entire business over our peak business period. You'll deliver great customer service in response to IT requests from colleagues and customers via calls or online tickets. A large part of the role will involve supporting setting up user accounts and creating system access for our high volumes of new starters at AQA over the summer months. If you have strong attention to detail, a technical background and are looking for a role in a supportive and development-focused team, then we'd welcome an application from you. Click "Apply" and select "Create Account" to set yourself up a Workday Applicant Account OR email your CV .
We are working with one of the UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience and like the sound of furthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centric role where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their award winning software. Would you like a role with a mixture of office and site based work? Based out of their office In Lancashire, you will provide technical support and remote/on-site training for their products and services. This includes, but not limited to resolving technical issues and providing training as needed for their pharmacy customers. Could this be your next role? You'll be joining a Chorley based team with modern open plan offices and the opportunity to work from home every Friday. You'll provide remote and site based support to a UK wide client base so a driving license is essential. Day to day duties will include: Resolving customer incidents and training support by means of; Telephone Remote / Dial In On Site Providing a friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritising calls and incidents and escalating to the appropriate line manager when required. Providing support and guidance to customers throughout migration to their products Delivering training in a mix of formal (for example, classroom,), informal (for example, floor walking on-site at a pharmacy) or online (for example, Zoom/CentraStage) settings, to internal and external stakeholders. Delivering training in a consistent manner, utilising the documentation provided by the Lead Trainer, such as lesson plans, power point presentations etc. Continuously improving services through evaluation; completing trainer sign off forms, capturing verbal feedback and making recommendations for improvement through the appropriate channels, for example to the Product Management team, or Lead Trainer. Attending regular upskilling sessions with the Lead Trainer to ensure product knowledge and training delivery skills are continually refined. To be a Subject Matter Expert for their Pharmacy product suite and the main point of contact for internal colleagues when 'How do I' type queries arise. Is this you? You will have a passion for technology and will have ideally worked in a technical support or helpdesk type role before. You will be able to work comfortably under pressure and in partnership with team members to help resolve customer issues and questions You will have a can-do creative attitude, with the ability to apply that to customer problems You will be able to prioritise, manage multiple incidents/calls and meet deadlines You will have excellent written and verbal communication skills and be comfortable in the use of applications such as MS Office Suite You will hold a current full driving licence You will be prepared to travel as required by the business and be willing to work outside normal office hours where customer requirements dictate It would also be nice if you had: Experience of training or presentation delivery Willingness to gain a nationally recognised training qualification A qualification in Information Technology eg CompTIA or BTEC etc In return you'll be offered a long term career with full training and development and a competitive salary package If this sounds like your kind of role, please apply online with your CV.
Apr 24, 2024
Full time
We are working with one of the UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience and like the sound of furthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centric role where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their award winning software. Would you like a role with a mixture of office and site based work? Based out of their office In Lancashire, you will provide technical support and remote/on-site training for their products and services. This includes, but not limited to resolving technical issues and providing training as needed for their pharmacy customers. Could this be your next role? You'll be joining a Chorley based team with modern open plan offices and the opportunity to work from home every Friday. You'll provide remote and site based support to a UK wide client base so a driving license is essential. Day to day duties will include: Resolving customer incidents and training support by means of; Telephone Remote / Dial In On Site Providing a friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritising calls and incidents and escalating to the appropriate line manager when required. Providing support and guidance to customers throughout migration to their products Delivering training in a mix of formal (for example, classroom,), informal (for example, floor walking on-site at a pharmacy) or online (for example, Zoom/CentraStage) settings, to internal and external stakeholders. Delivering training in a consistent manner, utilising the documentation provided by the Lead Trainer, such as lesson plans, power point presentations etc. Continuously improving services through evaluation; completing trainer sign off forms, capturing verbal feedback and making recommendations for improvement through the appropriate channels, for example to the Product Management team, or Lead Trainer. Attending regular upskilling sessions with the Lead Trainer to ensure product knowledge and training delivery skills are continually refined. To be a Subject Matter Expert for their Pharmacy product suite and the main point of contact for internal colleagues when 'How do I' type queries arise. Is this you? You will have a passion for technology and will have ideally worked in a technical support or helpdesk type role before. You will be able to work comfortably under pressure and in partnership with team members to help resolve customer issues and questions You will have a can-do creative attitude, with the ability to apply that to customer problems You will be able to prioritise, manage multiple incidents/calls and meet deadlines You will have excellent written and verbal communication skills and be comfortable in the use of applications such as MS Office Suite You will hold a current full driving licence You will be prepared to travel as required by the business and be willing to work outside normal office hours where customer requirements dictate It would also be nice if you had: Experience of training or presentation delivery Willingness to gain a nationally recognised training qualification A qualification in Information Technology eg CompTIA or BTEC etc In return you'll be offered a long term career with full training and development and a competitive salary package If this sounds like your kind of role, please apply online with your CV.
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Apr 24, 2024
Full time
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
We are looking for the following skillset - 1st/2nd Line Support Customer Service Excellent all-round IT Skills Communication skills Troubleshooting Helpdesk / SLA SupportI have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company in the Derby area want to invest in your future! They are looking for someone who is looking to excel and hit the ground running in a well exposed IT Support Analyst position.This is a terrific opportunity for somebody who is ready to progress in the sector. This is an excellent opportunity for somebody to be exposed to a wide variety of technologies, provide excellent technical and customer support, be challenged every day, and to finally progress considerably as a result. To apply, please reply with your CV. Kindest regards, In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
We are looking for the following skillset - 1st/2nd Line Support Customer Service Excellent all-round IT Skills Communication skills Troubleshooting Helpdesk / SLA SupportI have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company in the Derby area want to invest in your future! They are looking for someone who is looking to excel and hit the ground running in a well exposed IT Support Analyst position.This is a terrific opportunity for somebody who is ready to progress in the sector. This is an excellent opportunity for somebody to be exposed to a wide variety of technologies, provide excellent technical and customer support, be challenged every day, and to finally progress considerably as a result. To apply, please reply with your CV. Kindest regards, In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
First Line Service Desk Specialist Location: Hybrid, London Salary range Up to £40,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level 1 Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. Close all Incidents and Requests with agreement from the customer. Monitor the sources for new Incidents and Service Requests Effectively communicate with the customer, during the lifecycle of a fault/ incident. Key Skills required: • Degree in IT, or equivalent through experience • Knowledge of the Microsoft platform (SQL server) • Knowledge of Citrix, VMware, Remote Access Software or TestTrack • Excellent verbal and written communication skills in English • Helpdesk Support Experience This is a great opportunity for the right candidate to progress their career. Please apply ASAP to be considered.
Apr 24, 2024
Full time
First Line Service Desk Specialist Location: Hybrid, London Salary range Up to £40,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level 1 Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. Close all Incidents and Requests with agreement from the customer. Monitor the sources for new Incidents and Service Requests Effectively communicate with the customer, during the lifecycle of a fault/ incident. Key Skills required: • Degree in IT, or equivalent through experience • Knowledge of the Microsoft platform (SQL server) • Knowledge of Citrix, VMware, Remote Access Software or TestTrack • Excellent verbal and written communication skills in English • Helpdesk Support Experience This is a great opportunity for the right candidate to progress their career. Please apply ASAP to be considered.
Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether its through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Ted Baker, Selfridges, Dufry (World Duty Free Group), Seasalt, Best Food click apply for full job details
Apr 23, 2024
Full time
Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether its through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Ted Baker, Selfridges, Dufry (World Duty Free Group), Seasalt, Best Food click apply for full job details
Role Title: 1st Line Support Location: Wolverhampton Salary: £22,000 Are you an experienced IT professional looking to take the next step in your career? We have an exciting opportunity for an IT Support Assistant to join our client's exceptional IT team. They are a highly recommended organisation, serving clients nationally from their base in the heart of the Black Country and Worcestershire. The Role: As an IT Support Assistant, your responsibilities will include: Monitoring and maintaining the firm's computer systems and networks Installing and configuring computer hardware, operating systems and applications Diagnosing hardware/software faults and resolving them appropriately Providing support including procedural documentation and relevant reports Setting up new users' accounts and profiles and dealing with password issues in active directory Responding within agreed time limits to call-outs and managing multiple open cases at one time Establishing a good working relationship with customers and other professionals Please note, this role may require out of office hours working and travel to other offices. The Candidate: The ideal candidate for the IT Support Assistant role will have: A minimum of 2-3 years' relevant IT experience and/or an associated IT qualification Proficiency with Microsoft and practice management applications A full driving licence and own transport (including the provision of vehicle Insurance for Business Use) If you're an IT professional with a passion for problem-solving and a drive to provide excellent customer service, this IT Support Assistant role could be the perfect opportunity for you. Don't miss out, apply today!If you've worked as an IT Support Technician, IT Helpdesk Assistant, IT Service Desk Assistant, IT Support Analyst or IT Systems Assistant, this IT Support Assistant role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2024
Full time
Role Title: 1st Line Support Location: Wolverhampton Salary: £22,000 Are you an experienced IT professional looking to take the next step in your career? We have an exciting opportunity for an IT Support Assistant to join our client's exceptional IT team. They are a highly recommended organisation, serving clients nationally from their base in the heart of the Black Country and Worcestershire. The Role: As an IT Support Assistant, your responsibilities will include: Monitoring and maintaining the firm's computer systems and networks Installing and configuring computer hardware, operating systems and applications Diagnosing hardware/software faults and resolving them appropriately Providing support including procedural documentation and relevant reports Setting up new users' accounts and profiles and dealing with password issues in active directory Responding within agreed time limits to call-outs and managing multiple open cases at one time Establishing a good working relationship with customers and other professionals Please note, this role may require out of office hours working and travel to other offices. The Candidate: The ideal candidate for the IT Support Assistant role will have: A minimum of 2-3 years' relevant IT experience and/or an associated IT qualification Proficiency with Microsoft and practice management applications A full driving licence and own transport (including the provision of vehicle Insurance for Business Use) If you're an IT professional with a passion for problem-solving and a drive to provide excellent customer service, this IT Support Assistant role could be the perfect opportunity for you. Don't miss out, apply today!If you've worked as an IT Support Technician, IT Helpdesk Assistant, IT Service Desk Assistant, IT Support Analyst or IT Systems Assistant, this IT Support Assistant role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 23, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Our client is seeking a 1st/2nd Line Support Engineer to join their Business Systems Support team. The role involves coordinating and providing support across various businesses, ensuring the smooth operation of company systems. Annual salary of £26,000.00-£30,000.00 Access to company pension scheme On-site parking and profit-sharing benefits Role: Our client needs a 1st/2nd Line Support Engineer to deliver excellent IT support. Prioritising and handling support requests via calls and emails to meet service levels. Keeping records of all issues and queries using IT Service Management Software. Escalating complex issues to third-party vendors and keeping stakeholders updated. Becoming an expert on core business systems and supporting desktop solutions, including active directory and Microsoft Office products. Collaborating with the Operational Support team for onsite systems and support activities. Participating in User Acceptance Testing for system enhancements and updates. Installing and configuring system applications, occasionally working with third-party vendors. Supporting team members in testing and diagnosing technical problems. Upholding 'best practice' procedures and contributing to continuous improvement initiatives. The Candidate: The ideal Systems Support Coordinator will have a blend of technical expertise and customer service skills. A minimum of 2 years' experience in a commercial environment, with a preference for those knowledgeable in retail support. Proficiency with the Microsoft product stack, including Exchange, AD, O365, and Intune. Strong analytical and problem-solving abilities, with a knack for troubleshooting. Exceptional customer care skills, with effective communication to resolve issues and ensure customer satisfaction. Solid understanding of Microsoft PC and Network operating environments and associated applications. This 1st/2nd Line Support position is an excellent opportunity for an IT professional with a passion for problem-solving and customer service. If you're ready to take on this challenging and rewarding role, we invite you to submit your CV.If you have experience as an IT Support Technician, Helpdesk Analyst, IT Service Desk Analyst, Technical Support Specialist, or Customer Support Engineer, this Systems Support Coordinator role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2024
Full time
Our client is seeking a 1st/2nd Line Support Engineer to join their Business Systems Support team. The role involves coordinating and providing support across various businesses, ensuring the smooth operation of company systems. Annual salary of £26,000.00-£30,000.00 Access to company pension scheme On-site parking and profit-sharing benefits Role: Our client needs a 1st/2nd Line Support Engineer to deliver excellent IT support. Prioritising and handling support requests via calls and emails to meet service levels. Keeping records of all issues and queries using IT Service Management Software. Escalating complex issues to third-party vendors and keeping stakeholders updated. Becoming an expert on core business systems and supporting desktop solutions, including active directory and Microsoft Office products. Collaborating with the Operational Support team for onsite systems and support activities. Participating in User Acceptance Testing for system enhancements and updates. Installing and configuring system applications, occasionally working with third-party vendors. Supporting team members in testing and diagnosing technical problems. Upholding 'best practice' procedures and contributing to continuous improvement initiatives. The Candidate: The ideal Systems Support Coordinator will have a blend of technical expertise and customer service skills. A minimum of 2 years' experience in a commercial environment, with a preference for those knowledgeable in retail support. Proficiency with the Microsoft product stack, including Exchange, AD, O365, and Intune. Strong analytical and problem-solving abilities, with a knack for troubleshooting. Exceptional customer care skills, with effective communication to resolve issues and ensure customer satisfaction. Solid understanding of Microsoft PC and Network operating environments and associated applications. This 1st/2nd Line Support position is an excellent opportunity for an IT professional with a passion for problem-solving and customer service. If you're ready to take on this challenging and rewarding role, we invite you to submit your CV.If you have experience as an IT Support Technician, Helpdesk Analyst, IT Service Desk Analyst, Technical Support Specialist, or Customer Support Engineer, this Systems Support Coordinator role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Macildowie Recruitment and Retention
Tamworth, Staffordshire
1st Line Support Analyst Location: Tamworth/Hybrid - 2/3 days a week from home Salary & Benefits: Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications Hours: Monday to Friday (flexible start and end times) Overview: Working for a highly successful MS Gold Partner IT Managed Services company, the 1st Line Support Analyst works as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues, including some server and network support. With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below. This is a brilliant opportunity to work for a specific IT company, rather than being a part of an IT department of a non-IT company, and opportunities to learn and progress up the career ladder are regularly available. This company takes the development of their 1st Line Support Analyst so seriously that they pay for you to do Microsoft qualifications - and your rewarded with a salary increase when you've completed them. Responsibilities: Providing a first response via telephone and remote support to clients Managing your own call queue within specified SLAs Resolving technical issues for clients Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage The Team: Working as part of a large dedicated team Reporting to the Head of Service Delivery through the Helpdesk Manager Essential Experience: Active Directory (managing user accounts within AD) Group Policies (what are they, how they are enforced) MS Exchange (management of user accounts, 'how do I' support advice, access requests) MS Office ('how do I' support advice, basic trouble shooting) Terminal Server (trouble shooting connection issue) Experience within a technical support customer led IT helpdesk Desirable: Windows Server Knowledge of application support Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Qualifications allowance payable upon successful completion of funded accreditations Overtime allowance Tamworth, Sutton Coldfield, Burton Upon Trent, Lichfield, Hinckley, Swadlincote, Coalville, Nuneaton, Brownhills, Walsall, Erdington, Burntwood, Birmingham, West Midlands, Warwickshire, Staffordshire, Leicestershire This is a brilliant opportunity for any Service Desk professionals who want to work for a company that is stable, successful, and take your career development seriously. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 19, 2024
Full time
1st Line Support Analyst Location: Tamworth/Hybrid - 2/3 days a week from home Salary & Benefits: Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications Hours: Monday to Friday (flexible start and end times) Overview: Working for a highly successful MS Gold Partner IT Managed Services company, the 1st Line Support Analyst works as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues, including some server and network support. With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below. This is a brilliant opportunity to work for a specific IT company, rather than being a part of an IT department of a non-IT company, and opportunities to learn and progress up the career ladder are regularly available. This company takes the development of their 1st Line Support Analyst so seriously that they pay for you to do Microsoft qualifications - and your rewarded with a salary increase when you've completed them. Responsibilities: Providing a first response via telephone and remote support to clients Managing your own call queue within specified SLAs Resolving technical issues for clients Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage The Team: Working as part of a large dedicated team Reporting to the Head of Service Delivery through the Helpdesk Manager Essential Experience: Active Directory (managing user accounts within AD) Group Policies (what are they, how they are enforced) MS Exchange (management of user accounts, 'how do I' support advice, access requests) MS Office ('how do I' support advice, basic trouble shooting) Terminal Server (trouble shooting connection issue) Experience within a technical support customer led IT helpdesk Desirable: Windows Server Knowledge of application support Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Qualifications allowance payable upon successful completion of funded accreditations Overtime allowance Tamworth, Sutton Coldfield, Burton Upon Trent, Lichfield, Hinckley, Swadlincote, Coalville, Nuneaton, Brownhills, Walsall, Erdington, Burntwood, Birmingham, West Midlands, Warwickshire, Staffordshire, Leicestershire This is a brilliant opportunity for any Service Desk professionals who want to work for a company that is stable, successful, and take your career development seriously. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week.As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment. Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies To manage Internet Service Providers and inter-site connections To react to system alerts and trouble shoot, act upon or escalate as appropriate. To lead the roll-out of new applications, testing and evaluating new applications. To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc. To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time. Applicants experience: Proven experience in a similar role leveraging 365 and Entra technologies. Experience working to SLAs. In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory. Knowledgeable in network and server administration and support. Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required. Full UK driving licence Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Apr 19, 2024
Full time
Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week.As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment. Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies To manage Internet Service Providers and inter-site connections To react to system alerts and trouble shoot, act upon or escalate as appropriate. To lead the roll-out of new applications, testing and evaluating new applications. To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc. To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time. Applicants experience: Proven experience in a similar role leveraging 365 and Entra technologies. Experience working to SLAs. In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory. Knowledgeable in network and server administration and support. Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required. Full UK driving licence Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Introduction Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk. Key Responsibilities Responding to and resolving IT-related queries and incidents from internal users Providing excellent customer service and technical support via phone, email, and ticketing system Troubleshooting hardware and software issues, diagnosing and resolving problems Logging and prioritizing incidents and service requests Escalating complex issues to senior team members or other appropriate departments Job Requirements Experience in an IT Service Desk or Helpdesk Analyst role Strong knowledge of IT systems, hardware, and software Excellent problem-solving and analytical skills Good communication skills, both verbal and written Ability to work well under pressure and meet deadlines Customer-focused attitude with a passion for delivering exceptional service How to Apply If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!
Apr 18, 2024
Contractor
Introduction Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk. Key Responsibilities Responding to and resolving IT-related queries and incidents from internal users Providing excellent customer service and technical support via phone, email, and ticketing system Troubleshooting hardware and software issues, diagnosing and resolving problems Logging and prioritizing incidents and service requests Escalating complex issues to senior team members or other appropriate departments Job Requirements Experience in an IT Service Desk or Helpdesk Analyst role Strong knowledge of IT systems, hardware, and software Excellent problem-solving and analytical skills Good communication skills, both verbal and written Ability to work well under pressure and meet deadlines Customer-focused attitude with a passion for delivering exceptional service How to Apply If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!
A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner. Client Details Service Desk Analyst - Manchester Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Description Service Desk Analyst - Manchester Provide top-notch technical 1st / 2nd line support to internal users. Solve complex IT issues efficiently via Telephone / Email / Face to face. Work collaboratively with team members. Ensure customer satisfaction through excellent service. Maintain and update the service desk system regularly. Escalate issues to the appropriate department when necessary. Contribute to the continuous improvement of the IT department. Adhere to all company policies and procedures. Profile Service Desk Analyst - Manchester A successful Service Desk Analyst should have: Relevant educational qualifications in Information Technology or related field Experience in a similar role Service Desk / Helpdesk role. Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Excellent troubleshooting and problem-solving skills Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Outstanding customer service skills Strong team working capabilities Able to work efficiently under pressure. Job Offer Service Desk Analyst - Manchester A competitive annual salary up to £26,000 (ranging from £22,000 to £26,000) Generous holiday leave of 28 days Pension scheme Cycle to work scheme A supportive and collaborative work culture. The opportunity to make a difference within the Not for Profit and Charities sector If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.
Apr 18, 2024
Full time
A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner. Client Details Service Desk Analyst - Manchester Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Description Service Desk Analyst - Manchester Provide top-notch technical 1st / 2nd line support to internal users. Solve complex IT issues efficiently via Telephone / Email / Face to face. Work collaboratively with team members. Ensure customer satisfaction through excellent service. Maintain and update the service desk system regularly. Escalate issues to the appropriate department when necessary. Contribute to the continuous improvement of the IT department. Adhere to all company policies and procedures. Profile Service Desk Analyst - Manchester A successful Service Desk Analyst should have: Relevant educational qualifications in Information Technology or related field Experience in a similar role Service Desk / Helpdesk role. Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Excellent troubleshooting and problem-solving skills Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Outstanding customer service skills Strong team working capabilities Able to work efficiently under pressure. Job Offer Service Desk Analyst - Manchester A competitive annual salary up to £26,000 (ranging from £22,000 to £26,000) Generous holiday leave of 28 days Pension scheme Cycle to work scheme A supportive and collaborative work culture. The opportunity to make a difference within the Not for Profit and Charities sector If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.
Datawarehousing Specialist (Developer) - Contract
A Data Warehousing (DW) Developer to develop and maintain impactful business intelligence solutions.
As a Data Warehousing (DW) Developer, you will collaborate with senior members of the team to develop and maintain impactful business intelligence solutions.
Role to include, but not limited to:
The Data Warehousing (DW) Developer will be responsible for assisting in the design, development, testing, and deployment of reports and dashboards to support data-driven decision-making across the organisation.
Key Responsibilities:
• Data Warehousing Development: Collaborate with senior developers to design, develop, and maintain reports, dashboards, and visualizations that effectively communicate complex data insights.
• Data Analysis: Work closely with business stakeholders to understand their reporting requirements and translate them into effective data models and visualizations.
• Data Integration: Assist in integrating data from various sources into DW using appropriate Extract, Transfer and Load (ETL) processes, ensuring data quality and integrity.
• Report Optimization: Optimize existing reports and dashboards for improved performance, usability, and user experience.
• Testing and Troubleshooting: Conduct thorough testing of DW solutions to identify and resolve any issues or bugs, ensuring accuracy and reliability of the data.
• Documentation: Document data models, report specifications, and development processes to ensure clear communication and knowledge sharing within the team.
• Collaboration: Collaborate with cross-functional teams, including business analysts, data engineers, and stakeholders, to gather requirements and ensure successful project outcomes.
• Continuous Learning: Stay up to date with the latest trends and best practices in DW development and business intelligence to enhance technical skills and contribute to ongoing process improvement.
To qualify for the role, you will have:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Preferably with working experience and knowledge of IT, Manufacturing industries, regulations and environment.
• Strong understanding of data modelling concepts and experience working with relational databases.
• Proficiency in Data Warehousing tools, including building reports, creating dashboards, and implementing data visualizations.
• Advanced knowledge of SQL for data retrieval and manipulation.
• Familiarity with ETL processes and data integration techniques.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.
• Self-motivated and eager to learn, with a passion for data analysis and visualization.
• Ability to work in a fast-paced, deadline-driven environment and manage multiple tasks simultaneously
Key Technologies:
• Exposure to Industry standard Business Intelligence tools such as Power BI, Tableau or QlikView.
• Knowledge of data warehousing concepts and dimensional modelling.
• Familiarity with programming languages such as Python or R.
• Understanding of data security and governance practices.
• Certification in Data Warehousing and related technologies is a plus.
Key Stakeholders
• SSTL IT Leadership team
• IT Security
• IT Infrastructure
• IT Helpdesk
• IT Service Delivery
• Finance
• Project Controls
• Manufacturing & Operations
• Other Functional areas of the SSTL business
Location
Prides itself on being a super flexible company. The role is based in our Head Office in Guildford, but we fully support hybrid working and a range of flexible working options.
Index Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
"Due to the high volume of applications, we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion
Aug 24, 2023
Datawarehousing Specialist (Developer) - Contract
A Data Warehousing (DW) Developer to develop and maintain impactful business intelligence solutions.
As a Data Warehousing (DW) Developer, you will collaborate with senior members of the team to develop and maintain impactful business intelligence solutions.
Role to include, but not limited to:
The Data Warehousing (DW) Developer will be responsible for assisting in the design, development, testing, and deployment of reports and dashboards to support data-driven decision-making across the organisation.
Key Responsibilities:
• Data Warehousing Development: Collaborate with senior developers to design, develop, and maintain reports, dashboards, and visualizations that effectively communicate complex data insights.
• Data Analysis: Work closely with business stakeholders to understand their reporting requirements and translate them into effective data models and visualizations.
• Data Integration: Assist in integrating data from various sources into DW using appropriate Extract, Transfer and Load (ETL) processes, ensuring data quality and integrity.
• Report Optimization: Optimize existing reports and dashboards for improved performance, usability, and user experience.
• Testing and Troubleshooting: Conduct thorough testing of DW solutions to identify and resolve any issues or bugs, ensuring accuracy and reliability of the data.
• Documentation: Document data models, report specifications, and development processes to ensure clear communication and knowledge sharing within the team.
• Collaboration: Collaborate with cross-functional teams, including business analysts, data engineers, and stakeholders, to gather requirements and ensure successful project outcomes.
• Continuous Learning: Stay up to date with the latest trends and best practices in DW development and business intelligence to enhance technical skills and contribute to ongoing process improvement.
To qualify for the role, you will have:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Preferably with working experience and knowledge of IT, Manufacturing industries, regulations and environment.
• Strong understanding of data modelling concepts and experience working with relational databases.
• Proficiency in Data Warehousing tools, including building reports, creating dashboards, and implementing data visualizations.
• Advanced knowledge of SQL for data retrieval and manipulation.
• Familiarity with ETL processes and data integration techniques.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.
• Self-motivated and eager to learn, with a passion for data analysis and visualization.
• Ability to work in a fast-paced, deadline-driven environment and manage multiple tasks simultaneously
Key Technologies:
• Exposure to Industry standard Business Intelligence tools such as Power BI, Tableau or QlikView.
• Knowledge of data warehousing concepts and dimensional modelling.
• Familiarity with programming languages such as Python or R.
• Understanding of data security and governance practices.
• Certification in Data Warehousing and related technologies is a plus.
Key Stakeholders
• SSTL IT Leadership team
• IT Security
• IT Infrastructure
• IT Helpdesk
• IT Service Delivery
• Finance
• Project Controls
• Manufacturing & Operations
• Other Functional areas of the SSTL business
Location
Prides itself on being a super flexible company. The role is based in our Head Office in Guildford, but we fully support hybrid working and a range of flexible working options.
Index Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
"Due to the high volume of applications, we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion
Employer description: Option Systems provide commercial software to the Clothing and Footwear industries. We are a privately owned Company and our applications are designed, developed and implemented by ourselves. All applications are developed and supported out of our Leicester based head offices. We have a number of distributors around the world. From the UK we directly support customer in UK, Europe, US and Canada along with our distributors in South Africa, US and Sri Lanka. All employees work closely together and there is an atmosphere of cooperation and helping each other out. We have very low staff turnover with the vast majority of the staff having over 15 years with the business. Overview: We are now looking for a Support Analyst Apprentice to undertake a Business Analyst Apprenticeship with us. Responsibilities: will include but not be limited to: Understand the functionality of the ERP application, to enable effective support this could be extended to other applications at a later date Accept customer/distributor queries however received and record in the Helpdesk application Assess the issue and try and recreate within the application Where programming work is required will clearly document the requirements for the developer to work to If the issue is customer understanding you will need to clearly explain either in writing or verbally the solution so that the customer understands Keep the Helpdesk application and customer/distributor appraised of the status of the issue What we are looking for: Desirable skills: A logical, inquisitive, analytical mind Ability to work independently and as a team Ability to work under pressure is essential Ability to understand the issue such that any programmatic resolution can be appropriately tested Entry requirements: The entry requirements for this programme are as follows: Level 3 Qualification + at least 12 months of work experience + robust onboarding plan (learner must work in the organisation for 3 months before signing up) OR business-related degree e.g: business, finance, economics, maths, etc. OR non-business-related degree + at least 6 months of work experience OR existing staff member with 2+ years of work experience Work experience relates to any valid work experience Existing staff work experience should not be in a business analyst role You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Salary: £15,000 - £18,000 per annum. Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: QA s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive year Additional information: Frequency: Per year Employment type: Full-time
Nov 26, 2022
Full time
Employer description: Option Systems provide commercial software to the Clothing and Footwear industries. We are a privately owned Company and our applications are designed, developed and implemented by ourselves. All applications are developed and supported out of our Leicester based head offices. We have a number of distributors around the world. From the UK we directly support customer in UK, Europe, US and Canada along with our distributors in South Africa, US and Sri Lanka. All employees work closely together and there is an atmosphere of cooperation and helping each other out. We have very low staff turnover with the vast majority of the staff having over 15 years with the business. Overview: We are now looking for a Support Analyst Apprentice to undertake a Business Analyst Apprenticeship with us. Responsibilities: will include but not be limited to: Understand the functionality of the ERP application, to enable effective support this could be extended to other applications at a later date Accept customer/distributor queries however received and record in the Helpdesk application Assess the issue and try and recreate within the application Where programming work is required will clearly document the requirements for the developer to work to If the issue is customer understanding you will need to clearly explain either in writing or verbally the solution so that the customer understands Keep the Helpdesk application and customer/distributor appraised of the status of the issue What we are looking for: Desirable skills: A logical, inquisitive, analytical mind Ability to work independently and as a team Ability to work under pressure is essential Ability to understand the issue such that any programmatic resolution can be appropriately tested Entry requirements: The entry requirements for this programme are as follows: Level 3 Qualification + at least 12 months of work experience + robust onboarding plan (learner must work in the organisation for 3 months before signing up) OR business-related degree e.g: business, finance, economics, maths, etc. OR non-business-related degree + at least 6 months of work experience OR existing staff member with 2+ years of work experience Work experience relates to any valid work experience Existing staff work experience should not be in a business analyst role You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Salary: £15,000 - £18,000 per annum. Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: QA s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive year Additional information: Frequency: Per year Employment type: Full-time
1st Line Service Desk Engineer Oxford Full time, permanent We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey. Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in. We're now looking for 1st Line Service Desk Engineer to join our team and help us deliver great results for our clients. The Role As a 1st Line Service Desk Engineer, you will act as the first point of contact for IT-related queries from across our client base. About You To join us as a 1st Line Service Desk Engineer, you will need: Previous experience providing IT support Exemplary customer service and problem-solving skills Experience of administering and supporting the latest Microsoft technologies Strong troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability to build, configure, administer and support all versions of Windows desktops Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services Evidence of continued professional development Shift pattern is 8 - 6 Monday to Friday oncall shifts currently 1 in 8 weeks. Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders Act as the first point of contact for technical service requests Log and maintain chronological details throughout a service ticket lifecycle Provide 1st line diagnosis and resolution with a high level of first-time fixes Respond appropriately to more complex problems through escalation Prioritise and manage your workload to ensure client SLAs are met The Benefits Attractive remuneration packages Flexible, hybrid working 25 days annual leave + bank holidays with the option to buy and sell up to 5 days. Private medical insurance or the option to buy into scheme. Free flu jabs Tiered pension Perks including quarterly and annual staff awards, funded social events, referral bonuses. Excellent learning and development opportunities Free fruit and snacks in the offices Barista style coffee machines Mileage allowance Green travel scheme Other organisations may call this role Helpdesk Engineer, Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 1st Line Support Engineer, or 1st Line Helpdesk Engineer. Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be. So, if you're seeking your next challenge as a 1st Line Service Desk Engineer, please apply via the button shown. hdMDznAlc1
Sep 23, 2022
Full time
1st Line Service Desk Engineer Oxford Full time, permanent We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey. Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in. We're now looking for 1st Line Service Desk Engineer to join our team and help us deliver great results for our clients. The Role As a 1st Line Service Desk Engineer, you will act as the first point of contact for IT-related queries from across our client base. About You To join us as a 1st Line Service Desk Engineer, you will need: Previous experience providing IT support Exemplary customer service and problem-solving skills Experience of administering and supporting the latest Microsoft technologies Strong troubleshooting skills with Microsoft Office issues (2003 and onwards) The ability to build, configure, administer and support all versions of Windows desktops Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services Evidence of continued professional development Shift pattern is 8 - 6 Monday to Friday oncall shifts currently 1 in 8 weeks. Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders Act as the first point of contact for technical service requests Log and maintain chronological details throughout a service ticket lifecycle Provide 1st line diagnosis and resolution with a high level of first-time fixes Respond appropriately to more complex problems through escalation Prioritise and manage your workload to ensure client SLAs are met The Benefits Attractive remuneration packages Flexible, hybrid working 25 days annual leave + bank holidays with the option to buy and sell up to 5 days. Private medical insurance or the option to buy into scheme. Free flu jabs Tiered pension Perks including quarterly and annual staff awards, funded social events, referral bonuses. Excellent learning and development opportunities Free fruit and snacks in the offices Barista style coffee machines Mileage allowance Green travel scheme Other organisations may call this role Helpdesk Engineer, Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 1st Line Support Engineer, or 1st Line Helpdesk Engineer. Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be. So, if you're seeking your next challenge as a 1st Line Service Desk Engineer, please apply via the button shown. hdMDznAlc1
Date: 08-Sep-2022 Location: United Kingdom, Whiteley, Hampshire, GB Business Applications Support Analyst Competitive salary and company benefits Professional and collaborative team Global organisation with a footprint in UK, Europe, Australia, and the US Conduct research and Analysis for our global team as well as be an active support to IT infrastructure Maintenance and service desk management. About us Domo Tactical Communications offers secure and reliable security and surveillance products, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments we perform in, whether on the battlefield, the streets of our cities or the world's largest sporting events. High performance surveillance, communications and broadcast systems enable our customers to securely monitor, communicate and share information with confidence in complex environments and in the most demanding situations. What will you be doing? This role is to provide support and further development of the Business's applications and act as back up to other Business Critical Systems Administrators. As a key member of the team, you must be able to: Provide Admin support to Business Systems including ERP and CRM related systems Work stakeholders to understand, specify, and deliver system improvements and functionality changes Provide 1st and 2nd line support to Business Applications and IT Systems Assist with the maintenance of IT and Computer systems, such as Active Directory, laptop/desktop support Provide technical support to the Sales teams What makes a successful Business Applications Support Analyst? At least 2 years' experience working in an IT support helpdesk environment Experience with ERP and/or CRM systems, e.g. Microsoft Dynamics, Salesforce Knowledge of SQL databases and queries Experience of BI reporting tools (cube management / report building) Dedication to delivery, quality outcomes and team participation Benefits and Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia. IND1
Sep 13, 2022
Full time
Date: 08-Sep-2022 Location: United Kingdom, Whiteley, Hampshire, GB Business Applications Support Analyst Competitive salary and company benefits Professional and collaborative team Global organisation with a footprint in UK, Europe, Australia, and the US Conduct research and Analysis for our global team as well as be an active support to IT infrastructure Maintenance and service desk management. About us Domo Tactical Communications offers secure and reliable security and surveillance products, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments we perform in, whether on the battlefield, the streets of our cities or the world's largest sporting events. High performance surveillance, communications and broadcast systems enable our customers to securely monitor, communicate and share information with confidence in complex environments and in the most demanding situations. What will you be doing? This role is to provide support and further development of the Business's applications and act as back up to other Business Critical Systems Administrators. As a key member of the team, you must be able to: Provide Admin support to Business Systems including ERP and CRM related systems Work stakeholders to understand, specify, and deliver system improvements and functionality changes Provide 1st and 2nd line support to Business Applications and IT Systems Assist with the maintenance of IT and Computer systems, such as Active Directory, laptop/desktop support Provide technical support to the Sales teams What makes a successful Business Applications Support Analyst? At least 2 years' experience working in an IT support helpdesk environment Experience with ERP and/or CRM systems, e.g. Microsoft Dynamics, Salesforce Knowledge of SQL databases and queries Experience of BI reporting tools (cube management / report building) Dedication to delivery, quality outcomes and team participation Benefits and Culture Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive holiday entitlements, a generous pension plan, first assist and income protection. Additionally, we offer flexible core working hours, the ability to work from home, relocation assistance and support, and we take a personal approach to training and development. Enjoy working as part of a global organisation with teams in Whiteley, Hampshire, USA, Denmark, Singapore, and Australia. IND1
Your World Healthcare
Peterborough, Cambridgeshire
IM&T Contract Analyst Location : Peterborough Job Type: Temporary Duration of booking: This is expected to for 3 months and likely to be longer Proposed start date: ASAP Sector : Healthcare Base : Hospital Band : 5 Pay Rates: £12.00-£14.00 paye per hour £13.00-£15.00 paye inclusive of holiday pay per hour £14.00-£16.00 umbrella per hour Depending on skill and experience Working Days and Hours: Monday to Friday, 9am-5pm Job Summary To support the management of contracts, under the direction of the IM&T Investments & Contracts Manager. To ensure the smooth running and delivery of contracts, monitoring progress within given timeframes. To collect, collate and analyse supplier contract performance data, formulating detailed reports and present to a multi-disciplinary audience. To have lead responsibility for defined contracts and/or work streams, as required, and provide a high-quality contract management & monitoring service to the IM&T Investments & Contracts Manager. Duties Support the management, planning and delivery of a range of trust wide contracts for all IM&T services, as directed by the IM&T Investments & Contracts Manager e.g. ePCR, End User Devices (EUD), CAD, Mobile phones, with responsibility for the contract elements of the Net Helpdesk platform Supporting the delivery of implementation and monitoring plans for specific contracts, in conjunction with key colleagues/stakeholders, to ensure maximum synergy within the organisation during each contract and using a consistent contract management approach. To provide full and comprehensive administrative support for each contract, as required and to be responsible for the Team SharePoint area for all contract documentation Develop a supplier review plan based on risk assessment, setup and coordinate regular meetings to oversee contract reviews, ensuring that progress and actions are clearly identified and completed. Attend any meetings related to contracts as appropriate to share and exchange performance information and best practice and take detailed minutes of meetings, as required. Frequent requirement for travel to other Trust sites and external venues to attend meetings/ development/engagement events as required. Act as the point of contact for enquiries in relation to specific IM&T contracts as required. Receive complex information regarding signed contracts, analyse and identify key data and communicate this complex information to members of the department in an accessible format. Monitor progress of contracts, and prioritise workload to meet targets, as required. Audit contracts, KPI's and outcomes, carry out detailed analysis, analyse results and compile and provide detailed reports utilising a range of IT applications. Propose and implement contract change requests to contracts and develop systems to monitor KPI's and outcomes of contracts, as required, ensuring the success of the contract. Implement Trust Policy for all aspects of contract management and analysis and suggest improvements for other areas outside the team that impact the end-to-end process. Escalate any issues that may prevent the Trust reaching the targets described within the IM&T strategy and/or objectives set for each contract. Ensure that contracts are managed in compliance with Data Protection / Confidentiality / Information Governance / Caldicott principles. Produce and analyse KPI's and outcomes of contracts e.g., utilisation and effectiveness of ePCR. Analyse results and formulate detailed reports as and when required Present results of contract monitoring to a range of audiences including strategic leads and Senior Managers, as required. Deliver training to the Investments & Contracts team and the IM&T department regarding IM&T live contracts. Work in a manner which encompasses Equality and Diversity & Inclusion for all. Generate and sustain positive working relationships that promote Trust values and behaviours showing care, teamwork, quality, respect and honesty and openness. Utilise well developed engagement, communication, and negotiation skills to bring staff on board with contracts and motivate them to deliver outcomes. Support the IM&T Investments & Contracts Manager in the recruitment, management, training, and development of any direct report administrative and/or support staff, as required. To represent managers at meetings in their absence Undertake any other duties from time to time as directed by the IM&T Investments & Contracts Manager within the grade and responsibilities of the post.
Feb 23, 2022
Seasonal
IM&T Contract Analyst Location : Peterborough Job Type: Temporary Duration of booking: This is expected to for 3 months and likely to be longer Proposed start date: ASAP Sector : Healthcare Base : Hospital Band : 5 Pay Rates: £12.00-£14.00 paye per hour £13.00-£15.00 paye inclusive of holiday pay per hour £14.00-£16.00 umbrella per hour Depending on skill and experience Working Days and Hours: Monday to Friday, 9am-5pm Job Summary To support the management of contracts, under the direction of the IM&T Investments & Contracts Manager. To ensure the smooth running and delivery of contracts, monitoring progress within given timeframes. To collect, collate and analyse supplier contract performance data, formulating detailed reports and present to a multi-disciplinary audience. To have lead responsibility for defined contracts and/or work streams, as required, and provide a high-quality contract management & monitoring service to the IM&T Investments & Contracts Manager. Duties Support the management, planning and delivery of a range of trust wide contracts for all IM&T services, as directed by the IM&T Investments & Contracts Manager e.g. ePCR, End User Devices (EUD), CAD, Mobile phones, with responsibility for the contract elements of the Net Helpdesk platform Supporting the delivery of implementation and monitoring plans for specific contracts, in conjunction with key colleagues/stakeholders, to ensure maximum synergy within the organisation during each contract and using a consistent contract management approach. To provide full and comprehensive administrative support for each contract, as required and to be responsible for the Team SharePoint area for all contract documentation Develop a supplier review plan based on risk assessment, setup and coordinate regular meetings to oversee contract reviews, ensuring that progress and actions are clearly identified and completed. Attend any meetings related to contracts as appropriate to share and exchange performance information and best practice and take detailed minutes of meetings, as required. Frequent requirement for travel to other Trust sites and external venues to attend meetings/ development/engagement events as required. Act as the point of contact for enquiries in relation to specific IM&T contracts as required. Receive complex information regarding signed contracts, analyse and identify key data and communicate this complex information to members of the department in an accessible format. Monitor progress of contracts, and prioritise workload to meet targets, as required. Audit contracts, KPI's and outcomes, carry out detailed analysis, analyse results and compile and provide detailed reports utilising a range of IT applications. Propose and implement contract change requests to contracts and develop systems to monitor KPI's and outcomes of contracts, as required, ensuring the success of the contract. Implement Trust Policy for all aspects of contract management and analysis and suggest improvements for other areas outside the team that impact the end-to-end process. Escalate any issues that may prevent the Trust reaching the targets described within the IM&T strategy and/or objectives set for each contract. Ensure that contracts are managed in compliance with Data Protection / Confidentiality / Information Governance / Caldicott principles. Produce and analyse KPI's and outcomes of contracts e.g., utilisation and effectiveness of ePCR. Analyse results and formulate detailed reports as and when required Present results of contract monitoring to a range of audiences including strategic leads and Senior Managers, as required. Deliver training to the Investments & Contracts team and the IM&T department regarding IM&T live contracts. Work in a manner which encompasses Equality and Diversity & Inclusion for all. Generate and sustain positive working relationships that promote Trust values and behaviours showing care, teamwork, quality, respect and honesty and openness. Utilise well developed engagement, communication, and negotiation skills to bring staff on board with contracts and motivate them to deliver outcomes. Support the IM&T Investments & Contracts Manager in the recruitment, management, training, and development of any direct report administrative and/or support staff, as required. To represent managers at meetings in their absence Undertake any other duties from time to time as directed by the IM&T Investments & Contracts Manager within the grade and responsibilities of the post.
Helpdesk Analyst required Beeston NG9 Help Desk Analyst required Beeston NG9 starting immediately Paid Weekly £11.00 an hour Temp to Perm 60/40 ratio of office and home working Role includes- Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. t required Beeston NG9 Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution to incidents raised. Essential / Minimum Criteria: Experience of working on a 2nd line support desk Ability to provide support to a variety of customers and teams under a range of circumstances. Ability to communicate with people at all levels (from end user to client). Working arrangements: The weekday shifts run from 06:00 - 20:00 usually on a 6 week rotation. The company is currently working on a 60:40 ratio of office based and home based working Weekends (08:00 - 16:00 only) are covered circa 1 in 6 Please contact Monique Dunning on and email CV Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 23, 2022
Contractor
Helpdesk Analyst required Beeston NG9 Help Desk Analyst required Beeston NG9 starting immediately Paid Weekly £11.00 an hour Temp to Perm 60/40 ratio of office and home working Role includes- Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. t required Beeston NG9 Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution to incidents raised. Essential / Minimum Criteria: Experience of working on a 2nd line support desk Ability to provide support to a variety of customers and teams under a range of circumstances. Ability to communicate with people at all levels (from end user to client). Working arrangements: The weekday shifts run from 06:00 - 20:00 usually on a 6 week rotation. The company is currently working on a 60:40 ratio of office based and home based working Weekends (08:00 - 16:00 only) are covered circa 1 in 6 Please contact Monique Dunning on and email CV Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.