Job Title: Customer Service Administrator Location: Sheffield, S9 - near Meadowhall with great transport links Salary: 22,010.56 Contract Type: Permanent Hours: Full time 37 hours, Monday - Friday About Us The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. Role Summary The Customer Service Administrator is responsible for the day-to-day servicing of Occupational Health cases on behalf of Optima Health for its clients. The role is to cover the helpdesk service lines (both telephone and email), providing our customers with case updates, assist with booking appointments and dealing with general enquires. The role requires you to take responsibility for solving customer challenges, working with internal departments to identify a resolution and offering an outstanding customer experience during every interaction. Main Duties and Responsibilities Answer incoming calls professionally. Welcoming callers to the service and providing information and updates Follow guidelines to ensure all calls are answered in a concise and confidential manner, supporting first call resolution Ensure all information is handled confidentially and sensitively, in line with GDPR guidelines Triage referrals in line with clinical decision tree and client specific requirements. Contact employees to book appointments in line with set Booking Rules Provide confirmation correspondence and telephone updates to clients and employees on case progression Actively chase older cases providing proactive updates to clients When difficulties are encountered proactively update referring managers with solutions Correctly log all activities and notes within the case management system ensuring it is up to date at all times Proactively manage outside of KPI cases ensuring the next case steps are fast tracked, the customer is fully updated and the age of the case is minimised Manage complaints in line with Optima Health's complaint handling process Actively contribute to team meetings and briefings Identify service and productivity improvements Deliver exceptional service, inline with our Optima Health values Experience, skills and knowledge required for the role Strong verbal customer service skills Strong soft skills Good written and verbal communication skills. Good attention to detail Able to meet targets and deadlines Able to work under pressure and against challenging timescales Solutions focused Good IT / PC skills including Microsoft packages What Can We Offer You? Excellent training and development opportunities 25 days annual leave + Bank Holidays Employee discounts with big brands through Perkbox Eye care test vouchers Flu vaccination Buy and sell holiday scheme Share save scheme Fantastic pension scheme Life assurance Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
Apr 18, 2024
Full time
Job Title: Customer Service Administrator Location: Sheffield, S9 - near Meadowhall with great transport links Salary: 22,010.56 Contract Type: Permanent Hours: Full time 37 hours, Monday - Friday About Us The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. Role Summary The Customer Service Administrator is responsible for the day-to-day servicing of Occupational Health cases on behalf of Optima Health for its clients. The role is to cover the helpdesk service lines (both telephone and email), providing our customers with case updates, assist with booking appointments and dealing with general enquires. The role requires you to take responsibility for solving customer challenges, working with internal departments to identify a resolution and offering an outstanding customer experience during every interaction. Main Duties and Responsibilities Answer incoming calls professionally. Welcoming callers to the service and providing information and updates Follow guidelines to ensure all calls are answered in a concise and confidential manner, supporting first call resolution Ensure all information is handled confidentially and sensitively, in line with GDPR guidelines Triage referrals in line with clinical decision tree and client specific requirements. Contact employees to book appointments in line with set Booking Rules Provide confirmation correspondence and telephone updates to clients and employees on case progression Actively chase older cases providing proactive updates to clients When difficulties are encountered proactively update referring managers with solutions Correctly log all activities and notes within the case management system ensuring it is up to date at all times Proactively manage outside of KPI cases ensuring the next case steps are fast tracked, the customer is fully updated and the age of the case is minimised Manage complaints in line with Optima Health's complaint handling process Actively contribute to team meetings and briefings Identify service and productivity improvements Deliver exceptional service, inline with our Optima Health values Experience, skills and knowledge required for the role Strong verbal customer service skills Strong soft skills Good written and verbal communication skills. Good attention to detail Able to meet targets and deadlines Able to work under pressure and against challenging timescales Solutions focused Good IT / PC skills including Microsoft packages What Can We Offer You? Excellent training and development opportunities 25 days annual leave + Bank Holidays Employee discounts with big brands through Perkbox Eye care test vouchers Flu vaccination Buy and sell holiday scheme Share save scheme Fantastic pension scheme Life assurance Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
Permanent 40 Hours per week Lovell London Region is operational in the London area. The business is focused upon the construction of new build affordable housing and we are currently in the midst of substantial growth. We are looking for a Site Administrator to join the busy site team at our developments at Loxford Lane, Sydenham & Thamesmead. Reporting to the Project Director, you will undertake a wide variety of on-site administrative responsibilities and document control to ensure the efficient and effective running of the developments. You will liaise with material suppliers and central purchasing resources to ensure timely deliveries as required to maintain site operations, office supplies and PPE stock levels. Educated to at least GCSE or equivalent, your IT skills will be to an intermediate standard in Microsoft Office, including Excel, Word and Outlook. A confident and outgoing disposition would serve you well in this role and the ability to work on your own and part of a team are paramount. Previous site administration experience would be a distinct advantage, but not essential. A willingness to learn, be able to take on daily challenges in a fast moving and dynamic environment, and be completely reliable and dependable, are more important. You will need to demonstrate your organisational skills and demonstrate your verbal and written communication skills, as these are absolutely essential for this role. You will need to possess plenty of initiative, think on your feet and be proactive. You must hold a valid driving licence. Current CSCS card holder desirable; or you will be required to undertake the test to become a cardholder. If you think you fit the bill and would like to join a hardworking and committed site team, please submit your application, which we look forward to reading with interest. Benefits Bonus entitlement based on performance KPIs Holidays 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon applying for the role
Apr 18, 2024
Full time
Permanent 40 Hours per week Lovell London Region is operational in the London area. The business is focused upon the construction of new build affordable housing and we are currently in the midst of substantial growth. We are looking for a Site Administrator to join the busy site team at our developments at Loxford Lane, Sydenham & Thamesmead. Reporting to the Project Director, you will undertake a wide variety of on-site administrative responsibilities and document control to ensure the efficient and effective running of the developments. You will liaise with material suppliers and central purchasing resources to ensure timely deliveries as required to maintain site operations, office supplies and PPE stock levels. Educated to at least GCSE or equivalent, your IT skills will be to an intermediate standard in Microsoft Office, including Excel, Word and Outlook. A confident and outgoing disposition would serve you well in this role and the ability to work on your own and part of a team are paramount. Previous site administration experience would be a distinct advantage, but not essential. A willingness to learn, be able to take on daily challenges in a fast moving and dynamic environment, and be completely reliable and dependable, are more important. You will need to demonstrate your organisational skills and demonstrate your verbal and written communication skills, as these are absolutely essential for this role. You will need to possess plenty of initiative, think on your feet and be proactive. You must hold a valid driving licence. Current CSCS card holder desirable; or you will be required to undertake the test to become a cardholder. If you think you fit the bill and would like to join a hardworking and committed site team, please submit your application, which we look forward to reading with interest. Benefits Bonus entitlement based on performance KPIs Holidays 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon applying for the role
Job Title: Customer Contract Administrator Location : Wisbech Salary: Competitive Job Type: Full-time, permanent Who Are Knowles: We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider. Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK. Today we are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that's not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities. This ethos is demonstrated by our commitment to a continual investment program; today this includes producing our own renewable energy and running a fleet of some of the most efficient vehicles available in order to offset our environmental impact. The Role: To support the contract manager by completing administration tasks and processes. Ensure all business requirements and customer requests related to administrative activities are carried out in full as required. To assist where required with reports, and information for daily and weekly meetings. To work cohesively with all other support functions within the wider operation and carry out any other tasks as reasonably requested by the business. You will have: Minimum of 1 years' experience in a fast paced transport or logistics environment Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams Maintaining standards of H&S, hygiene and security in the work environment Strong PC based knowledge including Excel spreadsheet, Microsoft word, Power-point and transport IT Excellent written, numeracy and accurate data entry skills and strong attention to detail Good communication skills, responds to enquiries via telephone & email providing support for both internal and external contacts Tenacious individual with the ability to think on your feet, confident when making decisions and can challenge to resolve issues Punctual and reliable in approach to work, flexible and adaptable to fit into different teams and environments. Reliable in your approach to work and adaptable to fit into different teams and environments Highly organised, self-sufficient and able to work on own initiative, with ability to multi task, work in a fast paced environment to tight deadlines Own transport, full UK driving licence and ability to make your own way to work Performing the following tasks: Ensure effective and efficient customer service levels are maintained Communicate clearly maintaining a positive and professional attitude towards customers at all times Carry out general administration tasks and aid in the accuracy of paperwork Acknowledging and resolving customer complaints, promptly through various channels Maintaining records of customer's deliveries, discrepancies, comments and queries Maintaining standards of Health & Safety, hygiene and security in the work environment Encouraging team work by displaying the correct behaviours towards all members of the team If this is you please click Apply and attach your CV and we will be in touch. Candidates with experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will all be considered.
Apr 18, 2024
Full time
Job Title: Customer Contract Administrator Location : Wisbech Salary: Competitive Job Type: Full-time, permanent Who Are Knowles: We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider. Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK. Today we are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that's not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities. This ethos is demonstrated by our commitment to a continual investment program; today this includes producing our own renewable energy and running a fleet of some of the most efficient vehicles available in order to offset our environmental impact. The Role: To support the contract manager by completing administration tasks and processes. Ensure all business requirements and customer requests related to administrative activities are carried out in full as required. To assist where required with reports, and information for daily and weekly meetings. To work cohesively with all other support functions within the wider operation and carry out any other tasks as reasonably requested by the business. You will have: Minimum of 1 years' experience in a fast paced transport or logistics environment Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams Maintaining standards of H&S, hygiene and security in the work environment Strong PC based knowledge including Excel spreadsheet, Microsoft word, Power-point and transport IT Excellent written, numeracy and accurate data entry skills and strong attention to detail Good communication skills, responds to enquiries via telephone & email providing support for both internal and external contacts Tenacious individual with the ability to think on your feet, confident when making decisions and can challenge to resolve issues Punctual and reliable in approach to work, flexible and adaptable to fit into different teams and environments. Reliable in your approach to work and adaptable to fit into different teams and environments Highly organised, self-sufficient and able to work on own initiative, with ability to multi task, work in a fast paced environment to tight deadlines Own transport, full UK driving licence and ability to make your own way to work Performing the following tasks: Ensure effective and efficient customer service levels are maintained Communicate clearly maintaining a positive and professional attitude towards customers at all times Carry out general administration tasks and aid in the accuracy of paperwork Acknowledging and resolving customer complaints, promptly through various channels Maintaining records of customer's deliveries, discrepancies, comments and queries Maintaining standards of Health & Safety, hygiene and security in the work environment Encouraging team work by displaying the correct behaviours towards all members of the team If this is you please click Apply and attach your CV and we will be in touch. Candidates with experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will all be considered.
Part time Administrator - Service Department (100% office based) This is a fantastic opportunity to join a busy service admin team. This part-time position, based at our offices in Trowbridge, Wiltshire, provides a busy and varied workload. Comprehensive process training and support is provided but candidates should already have a strong knowledge of Microsoft Outlook & Word. Personal Qualities applicants should be proactive, highly organised multi taskers, computer literate and calm when under pressure with strong communication and listening skills, committed to personal development within the role. Administrator part time (100% office based) The Part time Administrator role: Assisting area service managers with the scheduling of maintenance visits at customer sites Making telephone calls to customers and sending follow-up confirmation emails Updating appointment grids using the CRM Preparing Risk & Method Statements in advance of engineer visits CRM data validation, e.g. key-holders and site contact details Obtaining purchase order numbers from customers Ad-hoc tasks Essential skills: Excellent telephone manner & customer care skills Excellent verbal and written communication abilities Proficient in Microsoft Outlook and Word Good keyboard skills Ability to work independently, whilst also being able to follow specific instructions Qualifications Along with the successful completion of secondary or higher education, a Business & Administration (Level 2 or similar) qualification is advantageous, although successful workplace experience carrying out a similar admin based, customer service role is also beneficial. The Package A starting salary of £15,600 p.a. 25 hours per week 25 hours per week, Monday-Friday (08:30-13:30 or 09:00-14:00) One to one admin procedures training. Workplace pension contributions. 20 days holiday p.a. + Bank Holidays + an extra day off for your birthday. Free on-site parking. BenefitHub incentives. Medicash plan. PLEASE NOTE: Many thanks for your application, unfortunately we can only respond to those offering the most relevant skills, experience & location as outlined in our advert. If you have not received an interview date within 14 working days of your email, please presume your application has been unsuccessful on this occasion.
Apr 18, 2024
Full time
Part time Administrator - Service Department (100% office based) This is a fantastic opportunity to join a busy service admin team. This part-time position, based at our offices in Trowbridge, Wiltshire, provides a busy and varied workload. Comprehensive process training and support is provided but candidates should already have a strong knowledge of Microsoft Outlook & Word. Personal Qualities applicants should be proactive, highly organised multi taskers, computer literate and calm when under pressure with strong communication and listening skills, committed to personal development within the role. Administrator part time (100% office based) The Part time Administrator role: Assisting area service managers with the scheduling of maintenance visits at customer sites Making telephone calls to customers and sending follow-up confirmation emails Updating appointment grids using the CRM Preparing Risk & Method Statements in advance of engineer visits CRM data validation, e.g. key-holders and site contact details Obtaining purchase order numbers from customers Ad-hoc tasks Essential skills: Excellent telephone manner & customer care skills Excellent verbal and written communication abilities Proficient in Microsoft Outlook and Word Good keyboard skills Ability to work independently, whilst also being able to follow specific instructions Qualifications Along with the successful completion of secondary or higher education, a Business & Administration (Level 2 or similar) qualification is advantageous, although successful workplace experience carrying out a similar admin based, customer service role is also beneficial. The Package A starting salary of £15,600 p.a. 25 hours per week 25 hours per week, Monday-Friday (08:30-13:30 or 09:00-14:00) One to one admin procedures training. Workplace pension contributions. 20 days holiday p.a. + Bank Holidays + an extra day off for your birthday. Free on-site parking. BenefitHub incentives. Medicash plan. PLEASE NOTE: Many thanks for your application, unfortunately we can only respond to those offering the most relevant skills, experience & location as outlined in our advert. If you have not received an interview date within 14 working days of your email, please presume your application has been unsuccessful on this occasion.
Job Reference: /AR/28-03/1132/22 Job Title: Operations Administrator Location: London Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:00 - 40 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for an Operations Administrator to join our passionate and driven team based at our London office. To be responsible and accountable for the organisation of the Commercial window cleaning team(s), enabling the delivery of PPM and specialist cleaning services in an efficient, professional and customer- focused manner by supporting the Operations Assistant and Account Director for the London Commercial team. Benefits Informal hybrid/flexible working arrangements 25 days holiday + bank holidays Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Wellbeing Discounted gym membership Eye test £25 voucher and up to £100 towards glasses Join our Cycle to Work scheme via salary sacrifice Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events Access to internal Mental Health First Aiders Career development and recognition Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Atalian Servest Superstar Awards Long service awards Key Responsibilities: Responsible for keeping within the parameters and budgetary requisite set down for each contract. Ensuring signoff systems are up to date so operatives can record completed works. Maintaining databases of works inc. PPM planners, works lists etc. Booking in works with site/contacts, raising permits, completing pre-site forms where necessary. Handling and resolving operational queries. Supporting the billing of completed works each month, working to month end deadlines, handling commercial billing queries and providing supporting evidence as required. Ordering of consumables and equipment for the London team, ensuring PO numbers or Virtual Credit cards have been correctly raised and used against orders. Maintaining records of orders and being able to provide details of team spend to the Account Director. Logging of quotations raised by the team and ensuring all works to be billed have PO numbers which are logged on the correct documents for billing. Cover for annual leave of Ops Assistant and continual support to the Operations Managers within the London Commercial and wider SWC management team. Providing support to operatives where necessary, including booking in operatives holiday, ensuring delivery of works is unaffected and booking of hotels/transport for staff working away from home. Providing accurate and regular reports to the management on client performance Supporting personnel management, including staff recruitment, performance assessment, training, and mentoring for the central team. Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary. Developing a deep understanding of projects to gain insights into the scope of service delivery. Ensure all SWC and client systems, policies and procedures are adhered to. Ensure that all Health and Safety planning, including risk assessments, COSHH, PPE and Health and Safety Plans co-ordinated by Account Director. Assist with Site Audits Be a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work. Maintain records of RAMs, schedules, training certificates and H&S records via teams and any other shared platforms. Taking ownership of customer complaints, coordinating with resolution parties, and establishing effective communication between stakeholders. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Identify any cost saving opportunities and service delivery innovations. Assist with creation of adverts for SWC vacancies to indeed or equivalent. Take responsibility for the provision of in-house training for the operational team. Will ensure that new starter inductions are carried out for operational team. Support the disciplinary/grievance procedures for the operational team as outlined in employee handbook. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work, to meet and where possible exceed the clients expectations. Additional customer focused responsibilities: Take responsibility of service delivery to ensure outstanding customer service to the client, customers, and visitors. Be a customer service champion and take a proactive approach to customer service management. Provide regular reports and attend planned and ad- hoc meetings with client representatives to ensure service delivery satisfaction. To understand the working relationship between SWC and the client to ensure all actions work to maintain the relationship. Develop customer service training across the SWC team. About You: Applicants must have the right to work in the UK Experience within the industry Experience in supporting a large team Experience in meeting client deadlines. Experience with using management tools such as Big Change, Concept, Salesforce Excellent communication skills, both written and verbal. The bulk of the job is communicating with clients and internal contacts. You must have the ability to communicate with people of all levels. Time Management Skills At times you will have conflicting priorities and will need to be able to prioritise your tasks effectively. You must have the ability to work well on your own, be self-sufficient and motivated whilst also being comfortable working as part of a team and following instruction. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work to meet and where possible exceed the clients expectations. Excellent organisational, planning and time management skills Logical thinking with creative problem-so
Apr 18, 2024
Full time
Job Reference: /AR/28-03/1132/22 Job Title: Operations Administrator Location: London Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:00 - 40 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for an Operations Administrator to join our passionate and driven team based at our London office. To be responsible and accountable for the organisation of the Commercial window cleaning team(s), enabling the delivery of PPM and specialist cleaning services in an efficient, professional and customer- focused manner by supporting the Operations Assistant and Account Director for the London Commercial team. Benefits Informal hybrid/flexible working arrangements 25 days holiday + bank holidays Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Wellbeing Discounted gym membership Eye test £25 voucher and up to £100 towards glasses Join our Cycle to Work scheme via salary sacrifice Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events Access to internal Mental Health First Aiders Career development and recognition Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Atalian Servest Superstar Awards Long service awards Key Responsibilities: Responsible for keeping within the parameters and budgetary requisite set down for each contract. Ensuring signoff systems are up to date so operatives can record completed works. Maintaining databases of works inc. PPM planners, works lists etc. Booking in works with site/contacts, raising permits, completing pre-site forms where necessary. Handling and resolving operational queries. Supporting the billing of completed works each month, working to month end deadlines, handling commercial billing queries and providing supporting evidence as required. Ordering of consumables and equipment for the London team, ensuring PO numbers or Virtual Credit cards have been correctly raised and used against orders. Maintaining records of orders and being able to provide details of team spend to the Account Director. Logging of quotations raised by the team and ensuring all works to be billed have PO numbers which are logged on the correct documents for billing. Cover for annual leave of Ops Assistant and continual support to the Operations Managers within the London Commercial and wider SWC management team. Providing support to operatives where necessary, including booking in operatives holiday, ensuring delivery of works is unaffected and booking of hotels/transport for staff working away from home. Providing accurate and regular reports to the management on client performance Supporting personnel management, including staff recruitment, performance assessment, training, and mentoring for the central team. Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary. Developing a deep understanding of projects to gain insights into the scope of service delivery. Ensure all SWC and client systems, policies and procedures are adhered to. Ensure that all Health and Safety planning, including risk assessments, COSHH, PPE and Health and Safety Plans co-ordinated by Account Director. Assist with Site Audits Be a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work. Maintain records of RAMs, schedules, training certificates and H&S records via teams and any other shared platforms. Taking ownership of customer complaints, coordinating with resolution parties, and establishing effective communication between stakeholders. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Identify any cost saving opportunities and service delivery innovations. Assist with creation of adverts for SWC vacancies to indeed or equivalent. Take responsibility for the provision of in-house training for the operational team. Will ensure that new starter inductions are carried out for operational team. Support the disciplinary/grievance procedures for the operational team as outlined in employee handbook. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work, to meet and where possible exceed the clients expectations. Additional customer focused responsibilities: Take responsibility of service delivery to ensure outstanding customer service to the client, customers, and visitors. Be a customer service champion and take a proactive approach to customer service management. Provide regular reports and attend planned and ad- hoc meetings with client representatives to ensure service delivery satisfaction. To understand the working relationship between SWC and the client to ensure all actions work to maintain the relationship. Develop customer service training across the SWC team. About You: Applicants must have the right to work in the UK Experience within the industry Experience in supporting a large team Experience in meeting client deadlines. Experience with using management tools such as Big Change, Concept, Salesforce Excellent communication skills, both written and verbal. The bulk of the job is communicating with clients and internal contacts. You must have the ability to communicate with people of all levels. Time Management Skills At times you will have conflicting priorities and will need to be able to prioritise your tasks effectively. You must have the ability to work well on your own, be self-sufficient and motivated whilst also being comfortable working as part of a team and following instruction. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work to meet and where possible exceed the clients expectations. Excellent organisational, planning and time management skills Logical thinking with creative problem-so
Mellcrest are a growing, family run company in Frogmore. We are looking for an enthusiastic, highly organised and efficient Office Administrator who is able to manage and prioritise multiple tasks. The ideal candidate will be a competent and hard working professional able to undertake a variety of office support tasks to help with the running of the daily administrative operations. This is a great opportunity for someone to make a difference within a busy, fast paced business. Position: Monday to Friday / Part time / Based in offices in Frogmore Main Responsibilities: General housekeeping and administrative duties Manage and maintain inventory of office supplies & meeting room equipment Welcome visitors & provide refreshments Support with arranging and coordinating meetings Prepare, circulate, file & scan documentation Update all colleague lists and records e.g. Sign In register, HR Portal and Training Platform Organise colleague birthday gifts Arrange and distribute New Starter welcome packs Minute taking Co-ordinate and arrange company events Update health and safety records Organise, schedule and update all utilities for multiple sites Skills: Provide confident and efficient support Proactive and a confident communicator Demonstrable expertise in Microsoft Office (Project, Word, Outlook, PowerPoint, Excel) and alternative software packages Ability to manage complex priorities and processes Highly organised Job Specifics & Benefits: Monday to Friday, Part Time (No weekends or Bank Holidays) Office based in Frogmore, St Albans Office car parking 25 % Colleague discount and a monthly free pack of toilet paper 33 days annual leave (including bank holidays) Breaks paid for (45 mins lunch / 10 mins morning / 10 mins afternoon) Contributory pension scheme End of month work socials.
Apr 18, 2024
Full time
Mellcrest are a growing, family run company in Frogmore. We are looking for an enthusiastic, highly organised and efficient Office Administrator who is able to manage and prioritise multiple tasks. The ideal candidate will be a competent and hard working professional able to undertake a variety of office support tasks to help with the running of the daily administrative operations. This is a great opportunity for someone to make a difference within a busy, fast paced business. Position: Monday to Friday / Part time / Based in offices in Frogmore Main Responsibilities: General housekeeping and administrative duties Manage and maintain inventory of office supplies & meeting room equipment Welcome visitors & provide refreshments Support with arranging and coordinating meetings Prepare, circulate, file & scan documentation Update all colleague lists and records e.g. Sign In register, HR Portal and Training Platform Organise colleague birthday gifts Arrange and distribute New Starter welcome packs Minute taking Co-ordinate and arrange company events Update health and safety records Organise, schedule and update all utilities for multiple sites Skills: Provide confident and efficient support Proactive and a confident communicator Demonstrable expertise in Microsoft Office (Project, Word, Outlook, PowerPoint, Excel) and alternative software packages Ability to manage complex priorities and processes Highly organised Job Specifics & Benefits: Monday to Friday, Part Time (No weekends or Bank Holidays) Office based in Frogmore, St Albans Office car parking 25 % Colleague discount and a monthly free pack of toilet paper 33 days annual leave (including bank holidays) Breaks paid for (45 mins lunch / 10 mins morning / 10 mins afternoon) Contributory pension scheme End of month work socials.
We are currently seeking a Sales Administrator to join a well-established, very reputable family-run SME based in Emersons Green, Bristol. The purpose of this role is to support the External Sales team from an administrative capacity, and maximising customer contact and response times contributing significantly to the team s success. The focus is on seamless integration of the 'Always Informed' approach, ensuring accurate data input and timely quotation delivery. Key duties and responsibilities Receiving all sales phone calls and directing them to the correct departments or responding to them efficiently Setting up new client accounts Responding to customer enquiries Always provide excellent Customer Service to external and internal customers. Understand customer s needs and how we can best satisfy their requirements, in-line with our business objectives. Work Proactively with Key Account Managers to deliver the best possible customer experience. Support KAM s with managing Pipelines in HubSpot to ensure accuracy of data. Support KAM in researching new customers and reaching out to book appointments. Understand speed of response is critical to the success of the team. Ensure a timely and accurate quotation to all quote requests. Follow-up all quotations to transfer them into orders. Report all communication with customers on to the HubSpot CRM system Collaborate effectively with other departments, specifically Customer Experience, Operations, and Accounts to benefit the company as a whole Investigate and resolve any issues that may arise and report back to the External sales team Other work which may be necessary from time to time Make sure all personal Health and Safety procedures are adhered to Requirements A good set of GCSEs or equivalent with a focus on relevant subjects such as business studies, communication, and mathematics Proven experience in a sales support or similar role. Familiarity with CRM systems and sales support tools. Previous exposure to working closely with an external sales team is advantageous. Exceptional verbal and written communication skills. Ability to articulate complex information clearly and concisely. Strong organizational and multitasking abilities. Attention to detail, ensuring accuracy in data input and document preparation. Demonstrated commitment to providing exceptional customer service. Proven ability to work effectively in a collaborative team environment. Flexibility to adapt to a fast-paced and dynamic work environment. Competence in using relevant sales support tools and CRM systems. Proficient in Microsoft Office Suite (Excel, Word, Outlook Benefits Working hours: - (Apply online only) Monday- Friday (Office based) Salary: £28,000- £30,000 Company bonus scheme Access to pension 23 days holiday (additional days with service)
Apr 18, 2024
Full time
We are currently seeking a Sales Administrator to join a well-established, very reputable family-run SME based in Emersons Green, Bristol. The purpose of this role is to support the External Sales team from an administrative capacity, and maximising customer contact and response times contributing significantly to the team s success. The focus is on seamless integration of the 'Always Informed' approach, ensuring accurate data input and timely quotation delivery. Key duties and responsibilities Receiving all sales phone calls and directing them to the correct departments or responding to them efficiently Setting up new client accounts Responding to customer enquiries Always provide excellent Customer Service to external and internal customers. Understand customer s needs and how we can best satisfy their requirements, in-line with our business objectives. Work Proactively with Key Account Managers to deliver the best possible customer experience. Support KAM s with managing Pipelines in HubSpot to ensure accuracy of data. Support KAM in researching new customers and reaching out to book appointments. Understand speed of response is critical to the success of the team. Ensure a timely and accurate quotation to all quote requests. Follow-up all quotations to transfer them into orders. Report all communication with customers on to the HubSpot CRM system Collaborate effectively with other departments, specifically Customer Experience, Operations, and Accounts to benefit the company as a whole Investigate and resolve any issues that may arise and report back to the External sales team Other work which may be necessary from time to time Make sure all personal Health and Safety procedures are adhered to Requirements A good set of GCSEs or equivalent with a focus on relevant subjects such as business studies, communication, and mathematics Proven experience in a sales support or similar role. Familiarity with CRM systems and sales support tools. Previous exposure to working closely with an external sales team is advantageous. Exceptional verbal and written communication skills. Ability to articulate complex information clearly and concisely. Strong organizational and multitasking abilities. Attention to detail, ensuring accuracy in data input and document preparation. Demonstrated commitment to providing exceptional customer service. Proven ability to work effectively in a collaborative team environment. Flexibility to adapt to a fast-paced and dynamic work environment. Competence in using relevant sales support tools and CRM systems. Proficient in Microsoft Office Suite (Excel, Word, Outlook Benefits Working hours: - (Apply online only) Monday- Friday (Office based) Salary: £28,000- £30,000 Company bonus scheme Access to pension 23 days holiday (additional days with service)
An excellent opportunity has arisen to join our team at our Bolton depot for an Administrator. Purpose of the position To ensure the most efficient and highest possible standard of internal, external customer service and making sure all regional administration procedures are completed within the relevant timescales. Work as part of the team to maintain, build employee and customer relations to ensure that the regional operation achieves all set financial and cultural objectives/targets. Accountability For maintaining all administration systems accurately and within the mandated timescales. Responsibilities: Provide updates to the regional manager when required Feedback where improvements can be made or training may be required Dealing with calls from internal and external customers in a professional manner Support other regional colleagues when the need arises Tasks: Manage the administration of the HR system, this will include adding absence, holidays and keeping personal details up to date Supporting the regional team to administer call out rotas Logging all holidays in line with the colleagues entitlement Manage the regional email inbox and delegate to the correct person or department Ensure engineers time clocking's are correctly added to the system and the authorising manger is made aware of any discrepancies prior to processing Handle inbound and outbound calls to internal and external customers Monitor the failed transactions in IFS and feedback to the engineer and lead engineer where corrective actions are required Send customers documentation and certification when required to do so Manage the payroll process, compile employee attendance records, and calculate hours worked each week from the employee timesheets. Submit information to Payroll every Monday morning as required. Manage holiday for the region and provide holiday/ sick Forms and provide all documentation in a timely manner through the HR department. Behavioural Competencies Must demonstrate integrity Have the ability to plan ahead Communicate effectively Able to prioritise and solve problems Build relationships with key stakeholders Technical Competencies: Can make reasoned decisions and consult/escalate when required. Is able to build rapport and develop trust in order to gain respect from customer and all areas of the business. High level of attention to detail Has effective listening skills coupled with a consultative style. Is an effective time planner with the ability to balance workloads and work to set deadlines. Is able to operate Microsoft packages confidently. Is able to communicate effectively, both verbally and in writing. Responds positively to meet the needs of other departments, sets high service standards, and acts professionally. Is self-motivated with a 'can do' attitude. Is flexible and is able to embrace and cope with change and accepts accountability. Is comfortable working in a pressurised, ever changing, and customer driven environment. Demonstrates a can-do attitude. Experience: Previous experience of working in a customer service administration environment. Experience of working to safe systems of work. Must be able to work in a fast paced, demanding customer environment. Previous experience of direct customer interaction High working level of IT Skills Additional local needs Such as requirements to be onsite, physical requirements, security clearance, environmental conditions, business travel needs etc. Depot based
Apr 18, 2024
Full time
An excellent opportunity has arisen to join our team at our Bolton depot for an Administrator. Purpose of the position To ensure the most efficient and highest possible standard of internal, external customer service and making sure all regional administration procedures are completed within the relevant timescales. Work as part of the team to maintain, build employee and customer relations to ensure that the regional operation achieves all set financial and cultural objectives/targets. Accountability For maintaining all administration systems accurately and within the mandated timescales. Responsibilities: Provide updates to the regional manager when required Feedback where improvements can be made or training may be required Dealing with calls from internal and external customers in a professional manner Support other regional colleagues when the need arises Tasks: Manage the administration of the HR system, this will include adding absence, holidays and keeping personal details up to date Supporting the regional team to administer call out rotas Logging all holidays in line with the colleagues entitlement Manage the regional email inbox and delegate to the correct person or department Ensure engineers time clocking's are correctly added to the system and the authorising manger is made aware of any discrepancies prior to processing Handle inbound and outbound calls to internal and external customers Monitor the failed transactions in IFS and feedback to the engineer and lead engineer where corrective actions are required Send customers documentation and certification when required to do so Manage the payroll process, compile employee attendance records, and calculate hours worked each week from the employee timesheets. Submit information to Payroll every Monday morning as required. Manage holiday for the region and provide holiday/ sick Forms and provide all documentation in a timely manner through the HR department. Behavioural Competencies Must demonstrate integrity Have the ability to plan ahead Communicate effectively Able to prioritise and solve problems Build relationships with key stakeholders Technical Competencies: Can make reasoned decisions and consult/escalate when required. Is able to build rapport and develop trust in order to gain respect from customer and all areas of the business. High level of attention to detail Has effective listening skills coupled with a consultative style. Is an effective time planner with the ability to balance workloads and work to set deadlines. Is able to operate Microsoft packages confidently. Is able to communicate effectively, both verbally and in writing. Responds positively to meet the needs of other departments, sets high service standards, and acts professionally. Is self-motivated with a 'can do' attitude. Is flexible and is able to embrace and cope with change and accepts accountability. Is comfortable working in a pressurised, ever changing, and customer driven environment. Demonstrates a can-do attitude. Experience: Previous experience of working in a customer service administration environment. Experience of working to safe systems of work. Must be able to work in a fast paced, demanding customer environment. Previous experience of direct customer interaction High working level of IT Skills Additional local needs Such as requirements to be onsite, physical requirements, security clearance, environmental conditions, business travel needs etc. Depot based
Talk Staff Group Limited
Ashby-de-la-zouch, Leicestershire
We are working with a fantastic catering focused business, based near Castle Donnington who are looking for a Sales Administrator to join their successful company. You will provide excellent customer service and administration skills as part of the busy processing team. To be considered for the role, you ll require the following essentials: Current or recent experience within a customer service/administration role Strong knowledge of MS Office, particularly MS Excel and also SAP Previous experience of processing orders Excellent communication skills - written and verbal Ability to work to strict deadlines Work well under pressure The ideal candidate will have proven experience within a customer service/administration role with experience of processing customer orders. You will be very organised and have fantastic attention to detail. Reporting to the Sales Director, you ll be: Processing orders on the bespoke system in a timely manner Liaising with customers via phone and email Answering all calls with a professional manner Handling incoming deliveries & stock & matching upto the delivery notes Updating purchase orders on the system Processing web and stationary orders Ensuring that fixed prices or discounts are updated accordingly Working as part of a team & supporting the team & the wider business as required Producing courier labels Promoting new business and upselling to existing customers Providing an excellent customer service Salary & Working Hours £23,000 £25,000 per annum, dependant on experience Full time hours, Monday Thursday 8.30am 5pm, Friday 8.30am 4pm Company pension Free on-site parking Employee Assistance Programme 24/7 well-being support service Online and high street shops discount/voucher scheme Perkbox Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an recruitment agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Apr 18, 2024
Full time
We are working with a fantastic catering focused business, based near Castle Donnington who are looking for a Sales Administrator to join their successful company. You will provide excellent customer service and administration skills as part of the busy processing team. To be considered for the role, you ll require the following essentials: Current or recent experience within a customer service/administration role Strong knowledge of MS Office, particularly MS Excel and also SAP Previous experience of processing orders Excellent communication skills - written and verbal Ability to work to strict deadlines Work well under pressure The ideal candidate will have proven experience within a customer service/administration role with experience of processing customer orders. You will be very organised and have fantastic attention to detail. Reporting to the Sales Director, you ll be: Processing orders on the bespoke system in a timely manner Liaising with customers via phone and email Answering all calls with a professional manner Handling incoming deliveries & stock & matching upto the delivery notes Updating purchase orders on the system Processing web and stationary orders Ensuring that fixed prices or discounts are updated accordingly Working as part of a team & supporting the team & the wider business as required Producing courier labels Promoting new business and upselling to existing customers Providing an excellent customer service Salary & Working Hours £23,000 £25,000 per annum, dependant on experience Full time hours, Monday Thursday 8.30am 5pm, Friday 8.30am 4pm Company pension Free on-site parking Employee Assistance Programme 24/7 well-being support service Online and high street shops discount/voucher scheme Perkbox Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an recruitment agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Job Title: Customer Service/Administrator Location: Worcester, WR6 Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM or Hourly Wage: 11.50 - 12.00 Are you passionate about providing exceptional customer service and managing administrative tasks with precision? If so, we have an exciting opportunity for you to join our team as a Customer Service/Administrator in Worcester. Key Responsibilities: Customer Service Excellence: Handle incoming customer inquiries via phone, email, and chat with professionalism and a customer-centric approach. Provide accurate information and assistance to customers, ensuring their needs are met promptly. Resolve customer issues and complaints effectively, maintaining a positive and helpful attitude. Administrative Support: Perform various administrative tasks, including data entry, filing, and document management. Assist in maintaining accurate and up-to-date customer records and databases. Collaborate with other departments to ensure seamless coordination of administrative processes. Communication: Communicate effectively with customers, team members, and other stakeholders. Keep customers informed about the status of their inquiries and provide updates as needed. Problem-Solving: Identify and escalate issues that require additional attention or expertise. Collaborate with team members to develop solutions and improve overall customer satisfaction. Qualifications: Proven experience in customer service and administrative roles. Excellent communication skills, both written and verbal. Strong organizational and multitasking abilities. Proficiency in using office software and customer management systems. If you would like to apply for the Procurement Administrator role then please click 'Apply' now.
Apr 18, 2024
Full time
Job Title: Customer Service/Administrator Location: Worcester, WR6 Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM or Hourly Wage: 11.50 - 12.00 Are you passionate about providing exceptional customer service and managing administrative tasks with precision? If so, we have an exciting opportunity for you to join our team as a Customer Service/Administrator in Worcester. Key Responsibilities: Customer Service Excellence: Handle incoming customer inquiries via phone, email, and chat with professionalism and a customer-centric approach. Provide accurate information and assistance to customers, ensuring their needs are met promptly. Resolve customer issues and complaints effectively, maintaining a positive and helpful attitude. Administrative Support: Perform various administrative tasks, including data entry, filing, and document management. Assist in maintaining accurate and up-to-date customer records and databases. Collaborate with other departments to ensure seamless coordination of administrative processes. Communication: Communicate effectively with customers, team members, and other stakeholders. Keep customers informed about the status of their inquiries and provide updates as needed. Problem-Solving: Identify and escalate issues that require additional attention or expertise. Collaborate with team members to develop solutions and improve overall customer satisfaction. Qualifications: Proven experience in customer service and administrative roles. Excellent communication skills, both written and verbal. Strong organizational and multitasking abilities. Proficiency in using office software and customer management systems. If you would like to apply for the Procurement Administrator role then please click 'Apply' now.
Facilities by ADF have an exciting opportunity for a Fleet Administrator to join the team. Location: Bridgend Salary: Up to £25,000 per annum based on skills and experience Job Type: Full Time, Permanent About Us: Facilities by ADF plc provides serviced vehicle hire for television and film productions in the UK and Europe, specialising in on-location support for dramas and major features. Ongoing investment in our people is at the heart of our culture and ensures that we consistently deliver a high standard level of customer service, which has been the foundation of our continued success. We embrace customer focus, simplicity, exceptional effort, collaboration, and innovation to create a workplace that prioritises success and consistently delivers outstanding results. Our smart, efficient hire fleet includes artiste trailers and departmental trucks for costume, make-up, and production, as well as diners and honeywagons. Facilities by ADF aim is to provide each production with unrivalled service throughout via its extensive investment in people and its vehicle fleet. Fleet Administrator The Role: The administrator provides support to the Fleet Manager and other departments. They must be highly organised and aspire to be key to the smooth running of the department. They are involved with the coordination and implementation of procedures and frequently have responsibility for specific projects and tasks. Most work involves both written and oral communication, and requires organisational and presentation skills, as well as the ability to multi- task and work well under pressure. Fleet Administrator Key Responsibilities: - Updating of R2C workshop management system for new and existing vehicles - General administration of O licence and associated compliance - Arrange IVS Applications & Inspections - Arranging inspections/MOTs/IVA s/Tacho Calibrations with outside service providers - Cross-referencing equipment on production against job sheets for Tacho calibration, service and MOTs, electrical certification certificates - Keeping vehicle/trailer files up to date in line with auditing & DVSA requirements. - Update and distribute completed VOR List - Update Hire Vehicle Spreadsheet & Issue Weekly Hire Report - Arranging hire vehicles as requested, including cars, vans, HGV s - Ensuring all Cross Hires paperwork is sourced and compliant prior to use from Account Management - Manage MOT, Services, Loler, Tachos, electrical certification for Cross Hires where agreed. - Adding vehicles to required accounts (MID, CC, Dartford, CAZ s, LLCS etc) - Update in house matrix with yard check, VOR, MOT s, including Fleet Profile plan matrix - Input into weekly reports and dashboards for compliance - Monitoring and processing PCNs, fines and speeding violations - Manage vehicle Taxation - Manage new vehicle compliance paperwork and certificates - Certificate of conformity and registration through DVSA - Processing paperwork for SORN or scrap vehicles - Issuing PO numbers for all work carried out and authorising invoices - Generating + Running Fleet List - Liaising with Supply Base as necessary - PO Query, Review & Resolution - Any reasonable request by a member of the management Fleet Administrator You: Essential: - Excellent communications skills, verbal and written - Experience of working in a fast paced and dynamic environment - Knowledge of Microsoft Outlook, Excel and Word - Ability to work alone and within a team - Ability to multitask efficiently within a dynamic and fast paced transport environment Desirable: - OLAT certification To submit your CV for this exciting Fleet Administrator opportunity, please click Apply now with a comprehensive cover letter telling us why this role is for you.
Apr 18, 2024
Full time
Facilities by ADF have an exciting opportunity for a Fleet Administrator to join the team. Location: Bridgend Salary: Up to £25,000 per annum based on skills and experience Job Type: Full Time, Permanent About Us: Facilities by ADF plc provides serviced vehicle hire for television and film productions in the UK and Europe, specialising in on-location support for dramas and major features. Ongoing investment in our people is at the heart of our culture and ensures that we consistently deliver a high standard level of customer service, which has been the foundation of our continued success. We embrace customer focus, simplicity, exceptional effort, collaboration, and innovation to create a workplace that prioritises success and consistently delivers outstanding results. Our smart, efficient hire fleet includes artiste trailers and departmental trucks for costume, make-up, and production, as well as diners and honeywagons. Facilities by ADF aim is to provide each production with unrivalled service throughout via its extensive investment in people and its vehicle fleet. Fleet Administrator The Role: The administrator provides support to the Fleet Manager and other departments. They must be highly organised and aspire to be key to the smooth running of the department. They are involved with the coordination and implementation of procedures and frequently have responsibility for specific projects and tasks. Most work involves both written and oral communication, and requires organisational and presentation skills, as well as the ability to multi- task and work well under pressure. Fleet Administrator Key Responsibilities: - Updating of R2C workshop management system for new and existing vehicles - General administration of O licence and associated compliance - Arrange IVS Applications & Inspections - Arranging inspections/MOTs/IVA s/Tacho Calibrations with outside service providers - Cross-referencing equipment on production against job sheets for Tacho calibration, service and MOTs, electrical certification certificates - Keeping vehicle/trailer files up to date in line with auditing & DVSA requirements. - Update and distribute completed VOR List - Update Hire Vehicle Spreadsheet & Issue Weekly Hire Report - Arranging hire vehicles as requested, including cars, vans, HGV s - Ensuring all Cross Hires paperwork is sourced and compliant prior to use from Account Management - Manage MOT, Services, Loler, Tachos, electrical certification for Cross Hires where agreed. - Adding vehicles to required accounts (MID, CC, Dartford, CAZ s, LLCS etc) - Update in house matrix with yard check, VOR, MOT s, including Fleet Profile plan matrix - Input into weekly reports and dashboards for compliance - Monitoring and processing PCNs, fines and speeding violations - Manage vehicle Taxation - Manage new vehicle compliance paperwork and certificates - Certificate of conformity and registration through DVSA - Processing paperwork for SORN or scrap vehicles - Issuing PO numbers for all work carried out and authorising invoices - Generating + Running Fleet List - Liaising with Supply Base as necessary - PO Query, Review & Resolution - Any reasonable request by a member of the management Fleet Administrator You: Essential: - Excellent communications skills, verbal and written - Experience of working in a fast paced and dynamic environment - Knowledge of Microsoft Outlook, Excel and Word - Ability to work alone and within a team - Ability to multitask efficiently within a dynamic and fast paced transport environment Desirable: - OLAT certification To submit your CV for this exciting Fleet Administrator opportunity, please click Apply now with a comprehensive cover letter telling us why this role is for you.
Bibby Financial Services Ireland
Salford, Manchester
Bad Debt Protection Administrator Bibby Financial Services have an exciting opportunity available for a reliable Bad Debt Protection Administrator to join our team on a hybid basis with the flexibility of any of our UK offices. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £23,600-£24,000 per annum based on experience, plus benefits. We ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We re in the business of relationships. Whether working together or supporting our clients, that s what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want we believe in them and celebrate their success. As our Bad Debt Protection Administrator , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme As our Bad Debt Protection Administrator, you will work alongside the other members of the Bad Debt Protection and Debtor Risk Team to support the business in achieving its targets. You will provide all aspects of administration responsibilities for the BDP function, and you will be the main day-to-day contact regarding BDP to your designated office contacts, delivering excellent customer service to operating companies and assist with any queries. Your responsibilities as our Bad Debt Protection Administrator will include: Oversee and audit Cover Limit applications (initial requests, increases and appeals) and managing providers to action promptly; Oversee and audit withdrawn and reduced Cover Limits, ensuring offices and clients are advised within agreed timescales; Reconcile and apply charges for Cover Limits; Liaise with office contacts to review Cover levels and release cover where no longer required to manage exposure levels; Oversee Notifiable Events training users on how to file and follow-up on them and ensuring they are reported to our provider in a timely fashion. Take receipt of, review and submit to our providers claims we receive from offices when a Bad Debt has occurred; Act as liaison between our providers and BFS offices for all claims queries through to claim payment. What we are looking for in our ideal Bad Debt Protection Administrator: Experience High volume administration function Customer Service Financial Services environment Skills Strong IT skills (in particular Excel); Attention to detail Planning and Organisation. There s no place quite like BFS and we re proud of that. It s all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click Apply today to be considered as our Bad Debt Protection Administrator we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
Apr 18, 2024
Full time
Bad Debt Protection Administrator Bibby Financial Services have an exciting opportunity available for a reliable Bad Debt Protection Administrator to join our team on a hybid basis with the flexibility of any of our UK offices. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £23,600-£24,000 per annum based on experience, plus benefits. We ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We re in the business of relationships. Whether working together or supporting our clients, that s what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want we believe in them and celebrate their success. As our Bad Debt Protection Administrator , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme As our Bad Debt Protection Administrator, you will work alongside the other members of the Bad Debt Protection and Debtor Risk Team to support the business in achieving its targets. You will provide all aspects of administration responsibilities for the BDP function, and you will be the main day-to-day contact regarding BDP to your designated office contacts, delivering excellent customer service to operating companies and assist with any queries. Your responsibilities as our Bad Debt Protection Administrator will include: Oversee and audit Cover Limit applications (initial requests, increases and appeals) and managing providers to action promptly; Oversee and audit withdrawn and reduced Cover Limits, ensuring offices and clients are advised within agreed timescales; Reconcile and apply charges for Cover Limits; Liaise with office contacts to review Cover levels and release cover where no longer required to manage exposure levels; Oversee Notifiable Events training users on how to file and follow-up on them and ensuring they are reported to our provider in a timely fashion. Take receipt of, review and submit to our providers claims we receive from offices when a Bad Debt has occurred; Act as liaison between our providers and BFS offices for all claims queries through to claim payment. What we are looking for in our ideal Bad Debt Protection Administrator: Experience High volume administration function Customer Service Financial Services environment Skills Strong IT skills (in particular Excel); Attention to detail Planning and Organisation. There s no place quite like BFS and we re proud of that. It s all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click Apply today to be considered as our Bad Debt Protection Administrator we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
Job Title: Sales Administrator Location: Bridgend Office, CF31 2BB Salary: Basic Salary of 24,000 to 26,000, Commission package available with expected OTE of 30,000 - 35,000 Job Type: Permanent / Full-time Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience Renumeration and Benefits: Basic Salary of 24,000 to 26,000 Commission package available with expected OTE of 30,000- 35,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Coordinator, Sales Support, Business Development, Internal Sales Support, Internal Sales, Sales Development, Internal Sales Coordinator, Senior Sales Support, Account Management, Client Liaison Officer, Client Support, Client Services Support, Office Manager, Office Coordinator, Senior Sales Administrator, Commercial Sales Coordinator, Client Relations Coordinator, Sales Operations, Sales Liaison Coordinator may also be considered for this role .
Apr 18, 2024
Full time
Job Title: Sales Administrator Location: Bridgend Office, CF31 2BB Salary: Basic Salary of 24,000 to 26,000, Commission package available with expected OTE of 30,000 - 35,000 Job Type: Permanent / Full-time Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience Renumeration and Benefits: Basic Salary of 24,000 to 26,000 Commission package available with expected OTE of 30,000- 35,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Coordinator, Sales Support, Business Development, Internal Sales Support, Internal Sales, Sales Development, Internal Sales Coordinator, Senior Sales Support, Account Management, Client Liaison Officer, Client Support, Client Services Support, Office Manager, Office Coordinator, Senior Sales Administrator, Commercial Sales Coordinator, Client Relations Coordinator, Sales Operations, Sales Liaison Coordinator may also be considered for this role .
Job Title: Client Services Administrator - Shoreditch Location: Shoreditch Salary: Up to 27,000 per annum (Pro rata) Job Type: Permanent, Part Time, Office based Is your ambition to be in a limitless career and to be involved in an amazing and unique company culture too? Do you want to work for a company where the sky is the limit? Bluetownonline provides online recruitment services to some of the UK's top companies. Our clients are used to high levels of service and our team has a genuine desire to ensure every campaign they run produces the best results. Bluetown has become ground-breaking and yet monumental for thousands of Businesses across the country, looking to grow their teams in the most hassle-free way. Our Recruitment Software has taken the world of business by storm, it is by far the most efficient and speedy way for our clients to fill their job vacancies. With our rapid expansion plans, due to unprecedented demand for our services, the potential is limitless when it comes to taking our product to market. We're currently going through a period of rapid growth and because of this, there are a number of areas that we need additional support in, so we're looking for someone to join the team and fill that gap. Ultimately the client always comes first, so your primary duty will be providing administrative support to the Client Service team, but you'll also be assisting with things like filtering internal CVs and chasing overdue invoices as well. Main Duties: Setting up client accounts Proofing and posting job adverts Point of contact for internal clients Credit control Marketing including email, social media, and possibly some video editing About you: Must have experience working within admin / client support, ideally in a B2B environment Possess an excellent and professional telephone manner Highly organised Grade B+ in GCSE English Language and Maths (or equivalent) Excellent IT skills (including MS Office), our product is digital so you will need to be comfortable using a number of systems An interest in, or some experience of, Digital Marketing may be beneficial Perks: Full training given Opportunities for progression within a growing organisation Perkbox (cheap Cinema tickets, Coffee, Rental Movies, Gym memberships, etc etc!) A fully stocked beer fridge Holidays away in the sun! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience in Client Support, Client Services, Admin, Administrator, Reception, Receptionist, Admin Coordinator, Customer Service, Recruitment Admin, Marketing Assistant will be considered for this role.
Apr 18, 2024
Full time
Job Title: Client Services Administrator - Shoreditch Location: Shoreditch Salary: Up to 27,000 per annum (Pro rata) Job Type: Permanent, Part Time, Office based Is your ambition to be in a limitless career and to be involved in an amazing and unique company culture too? Do you want to work for a company where the sky is the limit? Bluetownonline provides online recruitment services to some of the UK's top companies. Our clients are used to high levels of service and our team has a genuine desire to ensure every campaign they run produces the best results. Bluetown has become ground-breaking and yet monumental for thousands of Businesses across the country, looking to grow their teams in the most hassle-free way. Our Recruitment Software has taken the world of business by storm, it is by far the most efficient and speedy way for our clients to fill their job vacancies. With our rapid expansion plans, due to unprecedented demand for our services, the potential is limitless when it comes to taking our product to market. We're currently going through a period of rapid growth and because of this, there are a number of areas that we need additional support in, so we're looking for someone to join the team and fill that gap. Ultimately the client always comes first, so your primary duty will be providing administrative support to the Client Service team, but you'll also be assisting with things like filtering internal CVs and chasing overdue invoices as well. Main Duties: Setting up client accounts Proofing and posting job adverts Point of contact for internal clients Credit control Marketing including email, social media, and possibly some video editing About you: Must have experience working within admin / client support, ideally in a B2B environment Possess an excellent and professional telephone manner Highly organised Grade B+ in GCSE English Language and Maths (or equivalent) Excellent IT skills (including MS Office), our product is digital so you will need to be comfortable using a number of systems An interest in, or some experience of, Digital Marketing may be beneficial Perks: Full training given Opportunities for progression within a growing organisation Perkbox (cheap Cinema tickets, Coffee, Rental Movies, Gym memberships, etc etc!) A fully stocked beer fridge Holidays away in the sun! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience in Client Support, Client Services, Admin, Administrator, Reception, Receptionist, Admin Coordinator, Customer Service, Recruitment Admin, Marketing Assistant will be considered for this role.
Job Title - Part Time HR Admin Salary - 13,500 (FTE 25,000) Location - Emerson's Green, Bristol Working Hours - Permanent, Part Time 20 hrs per week Hours Breakdown - 20hrs per week, hybrid options available (flexible on number of days this is worked over 5 x 4 hours, 4 x 5 hours or 3 x 6.5 hours each week) Hybrid - 3 days in the office School hours would be considered The Company Working for a vibrant, diverse and inclusive international Software firm who very much focus on the wellbeing of their staff, our client is a growing leading provider of Infrastructure Asset Management software in the UK and to users worldwide. The Role Primary Responsibility: - Part Time HR Admin with responsibility for fulfilling vacancies, completing HR admin tasks, issuing change letter, resolving policy and benefit queries, keeping HR system updated, reviewing policy after legislation update. Escalating more complex issues to the HR Manager and assisting with new HR projects. Secondary Responsibility:- General Admin helping out the Admin Team. Adhere to best working practices as defined in ISO policies. The Key Responsibilities of the Part Time HR Administrator will include: HR Systems o Maintain records relating to:- sickness/absence, holiday/leave records, staff training, H&S training records, performance reviews, benefit/pension elections - applying HR data retention policy. o Help employees with system queries/ update settings. o Register for new starters and leavers. o Issuing standard contractual change/pay/bonus letters etc. o HR reporting for Managers (inc swipe access system). Support to HR Manager - on more complex issues eg Management Training, long term absence, disciplinaries etc. HR Projects as directed. Payroll Admin - Collating On Call payments/changes for monthly Payroll. Payslip/P45/P60/P11D checking/distribution - resolve issues. Health and Safety - Complete HSE DSE Workstation Checklists for new starters & existing employees changing locations/equipment (plus Teleworking Assessments). Manage Office H&S risk assessments, Insurances, H&S training and eyecare vouchers. The successful candidate MUST have experience with the following: o Strong HR generalist skills in small to medium sized companies. o Recruitment/Interviewing. o Excellent written and verbal communication skills and enjoys interacting with employees. o Ability to balance business needs against individual needs and provide fair and impartial advice. o Good Microsoft Office skills. o Knowledge/use of any HR system. o Citrus HR experience advantageous. o Apprenticeship Schemes/Providers. o Quickbooks (payroll) useful. Salary & Benefits " 13,500.00 per annum (depending on experience) " Holiday entitlement increases with service " Pension Scheme " Training opportunities " On completion of probation benefits include: 1. BUPA Private Health Cover (medical history disregarded) 2. Group Life Insurance at 4 x annual salary 3. Group Income Protection If this Part Time HR Administrator role sounds of intertest please click apply or if you have any questions, please click apply!
Apr 18, 2024
Full time
Job Title - Part Time HR Admin Salary - 13,500 (FTE 25,000) Location - Emerson's Green, Bristol Working Hours - Permanent, Part Time 20 hrs per week Hours Breakdown - 20hrs per week, hybrid options available (flexible on number of days this is worked over 5 x 4 hours, 4 x 5 hours or 3 x 6.5 hours each week) Hybrid - 3 days in the office School hours would be considered The Company Working for a vibrant, diverse and inclusive international Software firm who very much focus on the wellbeing of their staff, our client is a growing leading provider of Infrastructure Asset Management software in the UK and to users worldwide. The Role Primary Responsibility: - Part Time HR Admin with responsibility for fulfilling vacancies, completing HR admin tasks, issuing change letter, resolving policy and benefit queries, keeping HR system updated, reviewing policy after legislation update. Escalating more complex issues to the HR Manager and assisting with new HR projects. Secondary Responsibility:- General Admin helping out the Admin Team. Adhere to best working practices as defined in ISO policies. The Key Responsibilities of the Part Time HR Administrator will include: HR Systems o Maintain records relating to:- sickness/absence, holiday/leave records, staff training, H&S training records, performance reviews, benefit/pension elections - applying HR data retention policy. o Help employees with system queries/ update settings. o Register for new starters and leavers. o Issuing standard contractual change/pay/bonus letters etc. o HR reporting for Managers (inc swipe access system). Support to HR Manager - on more complex issues eg Management Training, long term absence, disciplinaries etc. HR Projects as directed. Payroll Admin - Collating On Call payments/changes for monthly Payroll. Payslip/P45/P60/P11D checking/distribution - resolve issues. Health and Safety - Complete HSE DSE Workstation Checklists for new starters & existing employees changing locations/equipment (plus Teleworking Assessments). Manage Office H&S risk assessments, Insurances, H&S training and eyecare vouchers. The successful candidate MUST have experience with the following: o Strong HR generalist skills in small to medium sized companies. o Recruitment/Interviewing. o Excellent written and verbal communication skills and enjoys interacting with employees. o Ability to balance business needs against individual needs and provide fair and impartial advice. o Good Microsoft Office skills. o Knowledge/use of any HR system. o Citrus HR experience advantageous. o Apprenticeship Schemes/Providers. o Quickbooks (payroll) useful. Salary & Benefits " 13,500.00 per annum (depending on experience) " Holiday entitlement increases with service " Pension Scheme " Training opportunities " On completion of probation benefits include: 1. BUPA Private Health Cover (medical history disregarded) 2. Group Life Insurance at 4 x annual salary 3. Group Income Protection If this Part Time HR Administrator role sounds of intertest please click apply or if you have any questions, please click apply!
Payroll Administrator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head Office: Payroll Administrator Hours: 28 hours per week, Tuesday, Wednesday, Thursday 9:00-5:00 & Friday 9:00 to 1:00 Hourly Rate: Competitive and depends on experience Must have a minimum of two years of working in payroll in a practice / bureau Runwood Homes is a family-led, residential, dementia and nursing care provider with over 74 beautiful homes and day centres across England and Northern Ireland. We are looking to recruit a Payroll Administrator for a professional, busy, and friendly payroll department. You would be part of a very friendly and supportive payroll team of 8. You will be part of a Team that has a responsibility for a weekly payroll of over 5000 staff members so attention to detail, accuracy, numeracy, and ability to work on your own and as part of a Team is essential. Tasks include: Preparation and submission of payrolls at varied frequencies and sizes, from start to finish. Checking Payroll Summaries for accuracy Maintaining holiday and absence records Completing various payroll reports, Processing Starters and leavers Knowledge of Statutory Payments. Answering payroll queries Benefits include: - Competitive salary - on site parking Essential requirements: - Minimum of two years of working in payroll in a practice / bureau. - Excellent communication skills - Excellent knowledge of Excel required - Experience of Opera Payroll preferred but full training will be given - Experience of all aspects of payroll. The hours of work would be 9:00am-5:00pm Tuesday to Thursday and 9:00-1:00 on Friday , there will be required flexibility for extra hours at key times such as around Bank Holidays, Sicknesses, holidays and End of Year,
Apr 18, 2024
Full time
Payroll Administrator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head Office: Payroll Administrator Hours: 28 hours per week, Tuesday, Wednesday, Thursday 9:00-5:00 & Friday 9:00 to 1:00 Hourly Rate: Competitive and depends on experience Must have a minimum of two years of working in payroll in a practice / bureau Runwood Homes is a family-led, residential, dementia and nursing care provider with over 74 beautiful homes and day centres across England and Northern Ireland. We are looking to recruit a Payroll Administrator for a professional, busy, and friendly payroll department. You would be part of a very friendly and supportive payroll team of 8. You will be part of a Team that has a responsibility for a weekly payroll of over 5000 staff members so attention to detail, accuracy, numeracy, and ability to work on your own and as part of a Team is essential. Tasks include: Preparation and submission of payrolls at varied frequencies and sizes, from start to finish. Checking Payroll Summaries for accuracy Maintaining holiday and absence records Completing various payroll reports, Processing Starters and leavers Knowledge of Statutory Payments. Answering payroll queries Benefits include: - Competitive salary - on site parking Essential requirements: - Minimum of two years of working in payroll in a practice / bureau. - Excellent communication skills - Excellent knowledge of Excel required - Experience of Opera Payroll preferred but full training will be given - Experience of all aspects of payroll. The hours of work would be 9:00am-5:00pm Tuesday to Thursday and 9:00-1:00 on Friday , there will be required flexibility for extra hours at key times such as around Bank Holidays, Sicknesses, holidays and End of Year,
Would you like to work for the UK's market-leading integrated support service for the construction industry? We are currently recruiting a Commercial Administrator to join our dedicated team in our West Thurrock office. Due to planned growth for the foreseeable future, we have an opportunity for a Commercial Administrator who is looking for a career in the construction industry. This is an ideal role for someone who is looking to broaden their experience and offers an excellent opportunity for career progression. Key Responsibilities Handling, billing, and control of work record sheets Supporting the quantity surveyors in dealing with customer queries and cash collection Preparing applications for payment and submission (with supporting documents) to the client as per the contract timetable Client liaison Assisting with the production of mid and end-of-month reports. Document control This Commercial Administrator role would suit candidates with experience or enthusiasm for gaining skills in reporting, document control, customer service, billing, and as an administrator. Essential Skills Good verbal and written communication skills with the ability to deal professionally with people at all levels and a customer-focused approach to all tasks undertaken. Ability to prioritise workload to ensure delivery is achieved within the set timescales. Computer literate with the ability to learn new software packages quickly. Plenty of initiative and an innovative approach to problem-solving with strong attention to detail. Have an open-minded approach to problem-solving and be able to comfortably fit into a team working environment. Apply for this Commercial Administrator role today to gain valuable experience with a market-leading brand. About Company WysePower is a UK-based, market-leading temporary site service company that emphasises using carbon-neutral building solutions. We are a specialised company of more than 200, operating out of 8 regional depots from Glasgow to Bristol. In Europe, we operate in five countries and have recorded an annual turnover of almost 30 million. For over 60 years, we have developed and maintained the trust and support of our clients, who appreciate the breadth of our service packages, the quality of our designs and installations and the dedication of our employees. Recent WysePower projects include data centres across the UK, Europe, and Scandinavia, Gigafactories, HS2, Grade 1-listed buildings, expansive commercial and retail developments and a multitude of high-quality residential schemes. WysePower is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to broad-ranging sectors. Founded in 1989, RSK has evolved into a market-leading organisation. It is headquartered in the UK and has an established presence across Europe, the Middle East, Asia, Africa, and Australasia. The group is growing fast thanks to its diverse operations, entrepreneurial spirit, and open management style. When you join RSK, you are connecting to a growing community of experts and specialists who regularly collaborate to deliver projects and support each other across business units.
Apr 18, 2024
Full time
Would you like to work for the UK's market-leading integrated support service for the construction industry? We are currently recruiting a Commercial Administrator to join our dedicated team in our West Thurrock office. Due to planned growth for the foreseeable future, we have an opportunity for a Commercial Administrator who is looking for a career in the construction industry. This is an ideal role for someone who is looking to broaden their experience and offers an excellent opportunity for career progression. Key Responsibilities Handling, billing, and control of work record sheets Supporting the quantity surveyors in dealing with customer queries and cash collection Preparing applications for payment and submission (with supporting documents) to the client as per the contract timetable Client liaison Assisting with the production of mid and end-of-month reports. Document control This Commercial Administrator role would suit candidates with experience or enthusiasm for gaining skills in reporting, document control, customer service, billing, and as an administrator. Essential Skills Good verbal and written communication skills with the ability to deal professionally with people at all levels and a customer-focused approach to all tasks undertaken. Ability to prioritise workload to ensure delivery is achieved within the set timescales. Computer literate with the ability to learn new software packages quickly. Plenty of initiative and an innovative approach to problem-solving with strong attention to detail. Have an open-minded approach to problem-solving and be able to comfortably fit into a team working environment. Apply for this Commercial Administrator role today to gain valuable experience with a market-leading brand. About Company WysePower is a UK-based, market-leading temporary site service company that emphasises using carbon-neutral building solutions. We are a specialised company of more than 200, operating out of 8 regional depots from Glasgow to Bristol. In Europe, we operate in five countries and have recorded an annual turnover of almost 30 million. For over 60 years, we have developed and maintained the trust and support of our clients, who appreciate the breadth of our service packages, the quality of our designs and installations and the dedication of our employees. Recent WysePower projects include data centres across the UK, Europe, and Scandinavia, Gigafactories, HS2, Grade 1-listed buildings, expansive commercial and retail developments and a multitude of high-quality residential schemes. WysePower is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to broad-ranging sectors. Founded in 1989, RSK has evolved into a market-leading organisation. It is headquartered in the UK and has an established presence across Europe, the Middle East, Asia, Africa, and Australasia. The group is growing fast thanks to its diverse operations, entrepreneurial spirit, and open management style. When you join RSK, you are connecting to a growing community of experts and specialists who regularly collaborate to deliver projects and support each other across business units.
Job Title: Front Office Administrator Location : 1C Marquis Road, N22 8JH Salary: £25k - £28k Job Type: Permanent, Full Time About us: Assisted Homes brings more than 20 years' experience, knowledge and expertise in specialised social care. We are driven by our commitment to supporting vulnerable adults in the community and anyone facing tough times with nowhere to go, no one to turn to. The Company provides a support service to single adults who have experienced homelessness, are vulnerable and have support needs. About the role: As such we are looking for a passionate Front Office Administrator to join us. In this role, you will be serving as an operations administrator providing service to key departments within the office and providing the highest levels of customer service. Collaboration with all departments within our open-plan office is an essential aspect of daily work. What are we looking for: Have excellent communication skills and great attention to detail Entitled to work in the UK without work sponsorship Excellent telephone manner, well presented and polite Be organised and be able to prioritise your work to meet specific deadlines Have excellent working knowledge and understanding of Microsoft Office, specifically Outlook, Word and Excel. Also be willing to learn any new systems that will make their output more efficient To be able to create IT systems that will add to the efficiency the role Good at letter writing, sending, and receiving emails and understanding the protocol and regulations set by the GDPR Have a warm, welcoming attitude towards prospective clients and other visitors into our office Be able to work alone using your own initiative at times, but also in a team to attain joint goals Be willing to undertake operational administrative tasks that are required by any of the HOD's or the Directors Proficient in producing factual and detailed analytical reports Role: - To ensure that the office sundries (e.g.: tea, coffee, milk, snacks) and office supplies are maintained, and stock checked regularly - To deal with mail coming in, making sure it is distributed to the appropriate teams and mail being sent out is done so accurately - Updating the office board calendar with appointments for move ins, evictions, and others - Keeping on top of office and office kitchen sundries purchases, display and distribution. - Take minutes in team meetings and distribute them to the relevant staff - Engage with referrers and perspective clients by phone and by email - Ensure that important information is passed on to the relevant members of staff - Provide your manager and or the Directors with records or reports as required - Provide your manager with budget figures for petty cash and or any other reports as are requested - Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics - To undertake any other task required to ensure that the service provision is efficient - On occasion, although rare, you may be required to work over your normal working hours to complete a task on a deadline Providing administrative support to the service delivery department as and when required which includes: Managing Access: Adding new move ins. Removing clients Moving clients Creating new forms Generating reports Adding and removing Staff members IT Support: Setting up and managing new devices for staff members Administration: Writing and sending warning letters Writing and sending eviction letters Writing and sending case review appointment letters Scheduling and booking in evictions Issuing food bank vouchers Sending messages to clients regarding on going activities/generic Creating digital posters advertising events To provide operational administrative support to the assessment team as and when requested. This includes: - Processing new referrals upon assessment and completing referral statistics - Greeting clients and gathering and filing necessary documents (ID, Consent to Share, Photo) - Support with making first contact with referrals and scheduling assessments - General Inquiries/Sign-posting walk-ins Please click the APPLY button to submit your CV for this role Candidates with the relevant experience or job title of; Office Administrator, Administrator, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Reception Administrator, Business Support, Executive Assistant, PA, Office Assistant, Office Coordinator, Office Manager and Business Administrator may also be considered for this role.
Apr 18, 2024
Full time
Job Title: Front Office Administrator Location : 1C Marquis Road, N22 8JH Salary: £25k - £28k Job Type: Permanent, Full Time About us: Assisted Homes brings more than 20 years' experience, knowledge and expertise in specialised social care. We are driven by our commitment to supporting vulnerable adults in the community and anyone facing tough times with nowhere to go, no one to turn to. The Company provides a support service to single adults who have experienced homelessness, are vulnerable and have support needs. About the role: As such we are looking for a passionate Front Office Administrator to join us. In this role, you will be serving as an operations administrator providing service to key departments within the office and providing the highest levels of customer service. Collaboration with all departments within our open-plan office is an essential aspect of daily work. What are we looking for: Have excellent communication skills and great attention to detail Entitled to work in the UK without work sponsorship Excellent telephone manner, well presented and polite Be organised and be able to prioritise your work to meet specific deadlines Have excellent working knowledge and understanding of Microsoft Office, specifically Outlook, Word and Excel. Also be willing to learn any new systems that will make their output more efficient To be able to create IT systems that will add to the efficiency the role Good at letter writing, sending, and receiving emails and understanding the protocol and regulations set by the GDPR Have a warm, welcoming attitude towards prospective clients and other visitors into our office Be able to work alone using your own initiative at times, but also in a team to attain joint goals Be willing to undertake operational administrative tasks that are required by any of the HOD's or the Directors Proficient in producing factual and detailed analytical reports Role: - To ensure that the office sundries (e.g.: tea, coffee, milk, snacks) and office supplies are maintained, and stock checked regularly - To deal with mail coming in, making sure it is distributed to the appropriate teams and mail being sent out is done so accurately - Updating the office board calendar with appointments for move ins, evictions, and others - Keeping on top of office and office kitchen sundries purchases, display and distribution. - Take minutes in team meetings and distribute them to the relevant staff - Engage with referrers and perspective clients by phone and by email - Ensure that important information is passed on to the relevant members of staff - Provide your manager and or the Directors with records or reports as required - Provide your manager with budget figures for petty cash and or any other reports as are requested - Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics - To undertake any other task required to ensure that the service provision is efficient - On occasion, although rare, you may be required to work over your normal working hours to complete a task on a deadline Providing administrative support to the service delivery department as and when required which includes: Managing Access: Adding new move ins. Removing clients Moving clients Creating new forms Generating reports Adding and removing Staff members IT Support: Setting up and managing new devices for staff members Administration: Writing and sending warning letters Writing and sending eviction letters Writing and sending case review appointment letters Scheduling and booking in evictions Issuing food bank vouchers Sending messages to clients regarding on going activities/generic Creating digital posters advertising events To provide operational administrative support to the assessment team as and when requested. This includes: - Processing new referrals upon assessment and completing referral statistics - Greeting clients and gathering and filing necessary documents (ID, Consent to Share, Photo) - Support with making first contact with referrals and scheduling assessments - General Inquiries/Sign-posting walk-ins Please click the APPLY button to submit your CV for this role Candidates with the relevant experience or job title of; Office Administrator, Administrator, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Reception Administrator, Business Support, Executive Assistant, PA, Office Assistant, Office Coordinator, Office Manager and Business Administrator may also be considered for this role.
Property Administrator Who We Are Founded in 1992 and with over 300 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are looking to recruit a Property Administrator to join our experienced Property Management team based in our Baltimore Wharf office in East London. The successful candidate will have office experience within an administrative role. A Property Administrator forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. A Property Administrator works closely with our Property Managers to ensure administrative support is provided and to assist with managing their diaries and meetings. Duties include but not limited to: Administrative support to Property Managers and the office team. Ensuring the office is effective and maintained as appropriate. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Carry out general administrative duties including answering telephone, responding to queries from residents and contractors, responding to and compiling emails, typing letters as required. Co-Ordinate Site Visits and access for Contractors, Inspectors and Consultants. Updating BlueBox, Building Link and other document control software systems with change of addresses, telephone numbers and/or email address where applicable. Dealing with Customer Service / Complaints as first point of contact. Arrange and facilitate meetings. Take meeting minutes where required. General Diary Management. Principle liaison with loss adjusters following any insurance claims. Recording and maintaining a schedule of open claims and see them to settlement. Updating Quooda, Building Link, GEM Central Tracker and other databases. The Person The Property Administrator will have previous administrative experience and will be able to meet the below criteria: Essential: Excellent written and verbal communication skills. Previous experience providing administrative support to a variety of different colleagues. Team player willing to adapt in a challenging environment. Strong time management and organisational skills. Ability to work and multi-task in a fast paced, dynamic environment. Desirable: Previous experience within the Property Management sector. Experience using Blue Box and Building Link. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: 24 days holiday plus bank holidays Life assurance Private health care Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Apr 18, 2024
Full time
Property Administrator Who We Are Founded in 1992 and with over 300 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are looking to recruit a Property Administrator to join our experienced Property Management team based in our Baltimore Wharf office in East London. The successful candidate will have office experience within an administrative role. A Property Administrator forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. A Property Administrator works closely with our Property Managers to ensure administrative support is provided and to assist with managing their diaries and meetings. Duties include but not limited to: Administrative support to Property Managers and the office team. Ensuring the office is effective and maintained as appropriate. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Carry out general administrative duties including answering telephone, responding to queries from residents and contractors, responding to and compiling emails, typing letters as required. Co-Ordinate Site Visits and access for Contractors, Inspectors and Consultants. Updating BlueBox, Building Link and other document control software systems with change of addresses, telephone numbers and/or email address where applicable. Dealing with Customer Service / Complaints as first point of contact. Arrange and facilitate meetings. Take meeting minutes where required. General Diary Management. Principle liaison with loss adjusters following any insurance claims. Recording and maintaining a schedule of open claims and see them to settlement. Updating Quooda, Building Link, GEM Central Tracker and other databases. The Person The Property Administrator will have previous administrative experience and will be able to meet the below criteria: Essential: Excellent written and verbal communication skills. Previous experience providing administrative support to a variety of different colleagues. Team player willing to adapt in a challenging environment. Strong time management and organisational skills. Ability to work and multi-task in a fast paced, dynamic environment. Desirable: Previous experience within the Property Management sector. Experience using Blue Box and Building Link. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: 24 days holiday plus bank holidays Life assurance Private health care Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Elizabeth Michael Associates Ltd
Giltbrook, Nottinghamshire
Sales Administrator Eastwood, Nottingham 23,000 - 24,000 per annum Mon-Fri, Full Time, 8:30-5pm We are currently seeking a highly organised and detail-oriented individual to join our Client as a Sales Administrator. The successful candidate will play a crucial role in ensuring smooth order processing and exceptional customer service. The Sales Administrator will be responsible for accurately processing and managing orders, coordinating with internal departments to ensure timely order fulfilment, and providing excellent customer service through clear communication via phone and email. Proficiency in SAP and experience in order processing functions are essential for this role. Responsibilities: Process incoming orders following established company policies and procedures. Verify the accuracy of order information, including product details, pricing, and delivery addresses. Coordinate with internal departments such as logistics, production, and finance to facilitate smooth order fulfillment. Communicate with customers to confirm order details, address inquiries, and provide updates on order status. Resolve issues or discrepancies related to sales orders promptly and professionally. Generate necessary documentation, including order confirmations, delivery notes, and shipping labels. Maintain accurate records of sales orders and related data in the SAP system. Qualifications: Proven experience in an office environment or similar role, with proficiency in SAP preferred. Strong understanding of sales order processing procedures and practices. Excellent attention to detail and ability to maintain accuracy in a fast-paced environment. Exceptional communication skills, both verbal and written. Strong problem-solving abilities and effective task prioritization. Proficiency in computer systems and software programs, particularly SAP, MS Excel, and MS Outlook. Ability to work well under pressure and meet tight deadlines.
Apr 18, 2024
Full time
Sales Administrator Eastwood, Nottingham 23,000 - 24,000 per annum Mon-Fri, Full Time, 8:30-5pm We are currently seeking a highly organised and detail-oriented individual to join our Client as a Sales Administrator. The successful candidate will play a crucial role in ensuring smooth order processing and exceptional customer service. The Sales Administrator will be responsible for accurately processing and managing orders, coordinating with internal departments to ensure timely order fulfilment, and providing excellent customer service through clear communication via phone and email. Proficiency in SAP and experience in order processing functions are essential for this role. Responsibilities: Process incoming orders following established company policies and procedures. Verify the accuracy of order information, including product details, pricing, and delivery addresses. Coordinate with internal departments such as logistics, production, and finance to facilitate smooth order fulfillment. Communicate with customers to confirm order details, address inquiries, and provide updates on order status. Resolve issues or discrepancies related to sales orders promptly and professionally. Generate necessary documentation, including order confirmations, delivery notes, and shipping labels. Maintain accurate records of sales orders and related data in the SAP system. Qualifications: Proven experience in an office environment or similar role, with proficiency in SAP preferred. Strong understanding of sales order processing procedures and practices. Excellent attention to detail and ability to maintain accuracy in a fast-paced environment. Exceptional communication skills, both verbal and written. Strong problem-solving abilities and effective task prioritization. Proficiency in computer systems and software programs, particularly SAP, MS Excel, and MS Outlook. Ability to work well under pressure and meet tight deadlines.