Opportunity: Account Manager / IT Project Manager / Area Manager Salary: £45k - £ 50k pa + car Location: Manchester HQ - field-based UK travel We are currently looking for an Account Manager with a remarkable eye for detail and excellent relationship management skills, for an exciting role focused on providing IT service review for multiple sites. The HQ is based in Manchester, but you'll be embarking on lots of UK travel so this would suit a non-technical candidate wanting to be out of the office, overseeing operations and reporting back to stakeholders. Role Profile/Responsibilities: Regular on-site visits across the UK Mainland, guaranteeing adherence to service level agreements and meeting customer expectations and KPIs. Serve as the primary point of contact for all IT-related concerns, ensuring swift and effective resolution of issues. Conducting comprehensive service reviews for key stakeholders, supported by detailed IT service performance reports for respective franchises. Continuous monitoring and optimisation of IT expenditure within the organisation, identifying avenues for cost reduction and enhanced service delivery. Establishment and maintenance of relationships with original equipment manufacturers, fostering regular interaction and channelling upcoming projects to the broader IT department. Overseeing Continuous Service Improvement initiatives for sites and operations, enhancing efficiency and service quality. Maintaining a high level of customer satisfaction throughout all IT operations. Participation in divisional franchise meetings to advocate for IT operations, integrating seamlessly within relevant franchises and brand entities. Demonstrated track record in account management, handling multiple accounts or extensive portfolios and meeting customer needs. A proven capability to establish and nurture relationships across various levels. If you are interested in the above role, please click Apply Now and send a CV for quick review. Account Manager, Business Development Manager, Customer Success Manager, Client Services Manager, Relationship Manager, Account Representative, Customer Representative, Client Representative, Services Representative, Business Representative, IT Representative, Auditor , Customer Service Manager, Client Services Manager, Client Service Manager, Customer Service Representative, Client Service Representative, Operations Manager, Facilities Management, Facilities Manager, Area Manager, Regional Manager, Project Manager, IT PM, Data Gatherer, Business Analysis, Business Reporting, Service Operations, Service Manager Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 19, 2024
Full time
Opportunity: Account Manager / IT Project Manager / Area Manager Salary: £45k - £ 50k pa + car Location: Manchester HQ - field-based UK travel We are currently looking for an Account Manager with a remarkable eye for detail and excellent relationship management skills, for an exciting role focused on providing IT service review for multiple sites. The HQ is based in Manchester, but you'll be embarking on lots of UK travel so this would suit a non-technical candidate wanting to be out of the office, overseeing operations and reporting back to stakeholders. Role Profile/Responsibilities: Regular on-site visits across the UK Mainland, guaranteeing adherence to service level agreements and meeting customer expectations and KPIs. Serve as the primary point of contact for all IT-related concerns, ensuring swift and effective resolution of issues. Conducting comprehensive service reviews for key stakeholders, supported by detailed IT service performance reports for respective franchises. Continuous monitoring and optimisation of IT expenditure within the organisation, identifying avenues for cost reduction and enhanced service delivery. Establishment and maintenance of relationships with original equipment manufacturers, fostering regular interaction and channelling upcoming projects to the broader IT department. Overseeing Continuous Service Improvement initiatives for sites and operations, enhancing efficiency and service quality. Maintaining a high level of customer satisfaction throughout all IT operations. Participation in divisional franchise meetings to advocate for IT operations, integrating seamlessly within relevant franchises and brand entities. Demonstrated track record in account management, handling multiple accounts or extensive portfolios and meeting customer needs. A proven capability to establish and nurture relationships across various levels. If you are interested in the above role, please click Apply Now and send a CV for quick review. Account Manager, Business Development Manager, Customer Success Manager, Client Services Manager, Relationship Manager, Account Representative, Customer Representative, Client Representative, Services Representative, Business Representative, IT Representative, Auditor , Customer Service Manager, Client Services Manager, Client Service Manager, Customer Service Representative, Client Service Representative, Operations Manager, Facilities Management, Facilities Manager, Area Manager, Regional Manager, Project Manager, IT PM, Data Gatherer, Business Analysis, Business Reporting, Service Operations, Service Manager Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Customer Service Representative Do you have fantastic Customer Service Skills? Do you enjoy problem Solving? Are you looking for your next challenge YES then keep reading as this could be the role for you! Guildford -Free Parking 26,000 - 28,000 - PLUS a performance bonus, pension scheme, 20 days holiday per year (plus Bank Holidays) Staff away days & SO MUCH MORE Required: Mon - Friday 09:00AM - 5:30PM/ HYBRID WORKING Overview: A new and exciting opportunity join a rapidly growing business in Guildford! We are on the hunt for passionate Customer Service Advisors who thrive working in fast-paced environments and passionate about delivering excellent service! In your new role: YOU will be working alongside the dynamic passionate Customer Services team, supporting them with processing orders, through live chats, high-volume calls and always maintaining exceptional customer service Sounds good? What will the Daily Duties include Handle customer enquiries via phone and live chat Process sales and purchase orders with efficiency Manage delivery dates to meet customer expectations Cultivate and maintain relationships with customers and suppliers Resolve customer complaints promptly and professionally Maintain accurate records of customer interactions Collaborate with business partners when necessary Sound interesting? What are we looking for Prior experience in a Customer Service environment Excellent written and verbal English Good organisational skills Polite and friendly manner Ability to prioritise daily workload Affinity with technical product support. If you speak another language ( Desired) If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
Customer Service Representative Do you have fantastic Customer Service Skills? Do you enjoy problem Solving? Are you looking for your next challenge YES then keep reading as this could be the role for you! Guildford -Free Parking 26,000 - 28,000 - PLUS a performance bonus, pension scheme, 20 days holiday per year (plus Bank Holidays) Staff away days & SO MUCH MORE Required: Mon - Friday 09:00AM - 5:30PM/ HYBRID WORKING Overview: A new and exciting opportunity join a rapidly growing business in Guildford! We are on the hunt for passionate Customer Service Advisors who thrive working in fast-paced environments and passionate about delivering excellent service! In your new role: YOU will be working alongside the dynamic passionate Customer Services team, supporting them with processing orders, through live chats, high-volume calls and always maintaining exceptional customer service Sounds good? What will the Daily Duties include Handle customer enquiries via phone and live chat Process sales and purchase orders with efficiency Manage delivery dates to meet customer expectations Cultivate and maintain relationships with customers and suppliers Resolve customer complaints promptly and professionally Maintain accurate records of customer interactions Collaborate with business partners when necessary Sound interesting? What are we looking for Prior experience in a Customer Service environment Excellent written and verbal English Good organisational skills Polite and friendly manner Ability to prioritise daily workload Affinity with technical product support. If you speak another language ( Desired) If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or call me, Annie for more information on the role on (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Company Leading construction services company Job Title Branch Administrator Location - Cardiff Hours - 8.00am-5.00pm Monday to Thursday, 8.00am-4.30pm Friday Salary £25,000 + bonus (approx £2.5K) per annum Excellent benefits include 8% company pension contribution, 26 days holiday + Bank Holidays, Bupa medical cover options. We have and exciting opportunity for a Branch Administrator to work for a national company that supply equipment and services into the construction industry. This role offers huge variety day to day with excellent potential for progression within the business. The main parts of the role include: Assist in achieving/exceeding hire and sales targets through strong admin and customer services Dealing with visitors, customers, and drivers with courtesy at all times Liaising with customers, assisting them with their enquiries in a professional manner Liaising with the company s sales representatives as necessary in relation to customer queries Processing customer orders and advising of any shortfalls Updating equipment on the Branch stock computer system promptly and accurately Preparing quotations and estimates as required Placing purchase orders, ensuring that delivery is progressed REQUIREMENTS Be confident in communicating difficult messages to people of all levels Experience of working in a customer service/ admin role Ability to prioritise and manage workload. Ability to work independently and as part of a team. Proficient in Microsoft Word and Excel
Apr 19, 2024
Full time
Company Leading construction services company Job Title Branch Administrator Location - Cardiff Hours - 8.00am-5.00pm Monday to Thursday, 8.00am-4.30pm Friday Salary £25,000 + bonus (approx £2.5K) per annum Excellent benefits include 8% company pension contribution, 26 days holiday + Bank Holidays, Bupa medical cover options. We have and exciting opportunity for a Branch Administrator to work for a national company that supply equipment and services into the construction industry. This role offers huge variety day to day with excellent potential for progression within the business. The main parts of the role include: Assist in achieving/exceeding hire and sales targets through strong admin and customer services Dealing with visitors, customers, and drivers with courtesy at all times Liaising with customers, assisting them with their enquiries in a professional manner Liaising with the company s sales representatives as necessary in relation to customer queries Processing customer orders and advising of any shortfalls Updating equipment on the Branch stock computer system promptly and accurately Preparing quotations and estimates as required Placing purchase orders, ensuring that delivery is progressed REQUIREMENTS Be confident in communicating difficult messages to people of all levels Experience of working in a customer service/ admin role Ability to prioritise and manage workload. Ability to work independently and as part of a team. Proficient in Microsoft Word and Excel
The Role Reporting to the ADS Scotland Director, the Business Development Manager Scotland will have the lead role in growing and supporting the ADS membership in Scotland. Ensuring all existing members maximize and value the opportunities afforded by ADS membership. Working closely with ADS colleagues and stakeholders, the Business Development Manager will help to identify market and business opportunities for members. Providing an account management function for members and helping to develop the ADS programme of events and member services in Scotland. The Business Development Manager will deliver against defined objectives to support and grow members in the region. The Skills & Competencies A proven track record of business development in either a commercial or trade association environment Knowledge or experience in Aerospace, Defence, Security and Space sectors is desirable, particularly Aerospace with the largest number of Members in the Country Confident and credible representative of their organization, capable of working well both autonomously and as part of the wider ADS team Strong management and interpersonal skills, with first class communication and presentation skills Experience of liaising with employees at all levels in commercial sector from apprentice to CEO and of partnership working with the public sector Proven experience of instigating, developing and delivering projects Customer focused, proactive with a can do approach to all Membership activity understanding and proving Member value. Experience in a Membership or Customer driven environment Good understanding of the economic development landscape and its stakeholders Willing to travel overnight and have a flexible approach to travel to support and deliver required Membership support Knowledge of Microsoft Office along with standard Office tools Understanding of web content management and communications Able to prioritise workload and self-motivated to deliver results The Contract & Benefits Salary- Competitive salary, depending on experience Contract; Permanent, fulltime role, Monday to Friday, 37.5 hours per week Location; Hybrid working- Edinburgh office based with home working flexibility and significant Scotland travel Benefits; bonus, pension, private health insurance, life insurance, season ticket loan, cycle to work scheme, 9-day fortnight, hybrid working, extended remote working, enhanced parental leave, 28 days annual leave, buy additional annual leave, long service additional annual leave
Apr 19, 2024
Full time
The Role Reporting to the ADS Scotland Director, the Business Development Manager Scotland will have the lead role in growing and supporting the ADS membership in Scotland. Ensuring all existing members maximize and value the opportunities afforded by ADS membership. Working closely with ADS colleagues and stakeholders, the Business Development Manager will help to identify market and business opportunities for members. Providing an account management function for members and helping to develop the ADS programme of events and member services in Scotland. The Business Development Manager will deliver against defined objectives to support and grow members in the region. The Skills & Competencies A proven track record of business development in either a commercial or trade association environment Knowledge or experience in Aerospace, Defence, Security and Space sectors is desirable, particularly Aerospace with the largest number of Members in the Country Confident and credible representative of their organization, capable of working well both autonomously and as part of the wider ADS team Strong management and interpersonal skills, with first class communication and presentation skills Experience of liaising with employees at all levels in commercial sector from apprentice to CEO and of partnership working with the public sector Proven experience of instigating, developing and delivering projects Customer focused, proactive with a can do approach to all Membership activity understanding and proving Member value. Experience in a Membership or Customer driven environment Good understanding of the economic development landscape and its stakeholders Willing to travel overnight and have a flexible approach to travel to support and deliver required Membership support Knowledge of Microsoft Office along with standard Office tools Understanding of web content management and communications Able to prioritise workload and self-motivated to deliver results The Contract & Benefits Salary- Competitive salary, depending on experience Contract; Permanent, fulltime role, Monday to Friday, 37.5 hours per week Location; Hybrid working- Edinburgh office based with home working flexibility and significant Scotland travel Benefits; bonus, pension, private health insurance, life insurance, season ticket loan, cycle to work scheme, 9-day fortnight, hybrid working, extended remote working, enhanced parental leave, 28 days annual leave, buy additional annual leave, long service additional annual leave
Vacancy Contract, Data and Performance Manager Location: Greater Manchester and Lancashire Are you a Contract, Data and Performance Manager looking for a new opportunity in the Greater Manchester area? Rotala are a public transport company that carried over 50m passengers last year! We have expanded through recent acquisitions and now operate from depots across the Midlands, Greater Manchester, Lancashire, Oxfordshire, Surrey, and the Heathrow areas, and are actively seeking new opportunities through tendered and commercial opportunities to grow the business. We have an exciting opportunity for a Contract, Data and Performance Manager to join our Commercial team in the Northwest. Your engagement with key stakeholders within the business will influence and shape the quality of their operation and future growth within the Northwest (Greater Manchester and Lancashire) bus markets. The role sits within the Commercial Team which oversees the commercial functions of Diamond Bus Northwest and Preston Bus. The team consists of six members of staff based at the regional head office in Bolton. This role would suit either an applicant already working in the bus industry in a similar role, or someone looking to progress within the industry. It s an exciting time to be working for the company, as one of the first operators of franchised buses in the Bee Network. Rotala is a company keen to expand its operations within the area which will inevitably open career progression opportunities for candidates keen to progress their careers. Basic Purpose of the Role To support the depot General Manager, and the wider depot team, to achieve high levels of service performance in the context of the Franchise Agreement. Responsible for all Commercial/Network department functions in the depot including the creation of bus and crew schedules. Main Duties To fully understand the Performance Regime as part of the Franchise Agreement and support the depot team in meeting the required standards. Supporting the depot team to identify issues affecting performance and developing and implementing plans to address areas where performance could be improved. To support the General Manager, and the wider depot team in discussions with TfGM over contractual issues, including Performance Improvement Plans. Take a proactive approach to monitoring route- and franchise-level performance of the depot in terms of service delivery. With support of the Contract Data Analyst, ensure accurate KPIs and dashboards are provided for the depot management team and regional senior management team, including presenting these to the relevant managers/directors and highlighting pertinent issues. Ensure that robust bus and driver schedules are created in line with established processes and agreements. Compiling rosters which are compliant with legal requirements, depot and company requirements and local scheduling agreements. Finding solutions for service-related issues, new initiatives, and developments. Maintaining effective relationships between the commercial department and recognised Trade Union representatives and officials. Skills, Experience and Qualifications Required Excellent communication and interpersonal skills. Exceptional engagement skills with motivational qualities as a prerequisite, perpetuating an environment of trust and confidence to all disciplines. An ability to regulate employees through motivational engagement. Computer skills with essential organisational aptitude including experiencing of using scheduling/timetabling software packages. Ability in endorsing commitment to set long/short-term objectives. Mentoring/coaching skills in the progression of the deliverables of the business. Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way. The role requires regular face to face review meetings, so a professional manner, can-do attitude and good communication skills are a must. To apply please submit an up-to-date CV. Deadline for applications is Friday 5th April 2024.
Apr 19, 2024
Full time
Vacancy Contract, Data and Performance Manager Location: Greater Manchester and Lancashire Are you a Contract, Data and Performance Manager looking for a new opportunity in the Greater Manchester area? Rotala are a public transport company that carried over 50m passengers last year! We have expanded through recent acquisitions and now operate from depots across the Midlands, Greater Manchester, Lancashire, Oxfordshire, Surrey, and the Heathrow areas, and are actively seeking new opportunities through tendered and commercial opportunities to grow the business. We have an exciting opportunity for a Contract, Data and Performance Manager to join our Commercial team in the Northwest. Your engagement with key stakeholders within the business will influence and shape the quality of their operation and future growth within the Northwest (Greater Manchester and Lancashire) bus markets. The role sits within the Commercial Team which oversees the commercial functions of Diamond Bus Northwest and Preston Bus. The team consists of six members of staff based at the regional head office in Bolton. This role would suit either an applicant already working in the bus industry in a similar role, or someone looking to progress within the industry. It s an exciting time to be working for the company, as one of the first operators of franchised buses in the Bee Network. Rotala is a company keen to expand its operations within the area which will inevitably open career progression opportunities for candidates keen to progress their careers. Basic Purpose of the Role To support the depot General Manager, and the wider depot team, to achieve high levels of service performance in the context of the Franchise Agreement. Responsible for all Commercial/Network department functions in the depot including the creation of bus and crew schedules. Main Duties To fully understand the Performance Regime as part of the Franchise Agreement and support the depot team in meeting the required standards. Supporting the depot team to identify issues affecting performance and developing and implementing plans to address areas where performance could be improved. To support the General Manager, and the wider depot team in discussions with TfGM over contractual issues, including Performance Improvement Plans. Take a proactive approach to monitoring route- and franchise-level performance of the depot in terms of service delivery. With support of the Contract Data Analyst, ensure accurate KPIs and dashboards are provided for the depot management team and regional senior management team, including presenting these to the relevant managers/directors and highlighting pertinent issues. Ensure that robust bus and driver schedules are created in line with established processes and agreements. Compiling rosters which are compliant with legal requirements, depot and company requirements and local scheduling agreements. Finding solutions for service-related issues, new initiatives, and developments. Maintaining effective relationships between the commercial department and recognised Trade Union representatives and officials. Skills, Experience and Qualifications Required Excellent communication and interpersonal skills. Exceptional engagement skills with motivational qualities as a prerequisite, perpetuating an environment of trust and confidence to all disciplines. An ability to regulate employees through motivational engagement. Computer skills with essential organisational aptitude including experiencing of using scheduling/timetabling software packages. Ability in endorsing commitment to set long/short-term objectives. Mentoring/coaching skills in the progression of the deliverables of the business. Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way. The role requires regular face to face review meetings, so a professional manner, can-do attitude and good communication skills are a must. To apply please submit an up-to-date CV. Deadline for applications is Friday 5th April 2024.
Customer Service-Hybrid- £11.89 an hour-Ops Centre Rep About the role As an Ops Centre Representative, you will be working as part of a high-performance, agile, flexible team to deliver a high-quality service supporting the key functions within Field Engineering & Operations. Supporting the business area with financial tracking, financial governance and operational support. You will also be working closely with the support teams to provide cost-effective and efficient processes. Focused on customer delivery and a result-driven record of delivering to KPI's, SLA's and customer satisfaction. Tell me more, tell me more Our client is currently looking for a new recruit to join their Planning and Demand department. Please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities: Support the development of the standard measurements for processes to be compared against Work scheduling Prepare and issue works orders where necessary and confirm completion of remedial works in accordance with the relevant SLAs and statutory obligations. Ticket creation and updates. Communication with customers, both external and internal, ensuring that a quality service is maintained. Other stuff we're potentially looking for: Computer and IT literate-able to use software and Microsoft Office Strong team player Ability to work with key stakeholders. Knowledge in telecommunications Proactive in understanding and implementing technical and operational initiatives to drive customer improvements. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 26-week contract. An hourly rate of £11.89 an hour PAYE This role provides an office-based work environment- 2 days in the office and 3 days' work from home. First week will be training in the office. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you! #
Apr 19, 2024
Contractor
Customer Service-Hybrid- £11.89 an hour-Ops Centre Rep About the role As an Ops Centre Representative, you will be working as part of a high-performance, agile, flexible team to deliver a high-quality service supporting the key functions within Field Engineering & Operations. Supporting the business area with financial tracking, financial governance and operational support. You will also be working closely with the support teams to provide cost-effective and efficient processes. Focused on customer delivery and a result-driven record of delivering to KPI's, SLA's and customer satisfaction. Tell me more, tell me more Our client is currently looking for a new recruit to join their Planning and Demand department. Please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities: Support the development of the standard measurements for processes to be compared against Work scheduling Prepare and issue works orders where necessary and confirm completion of remedial works in accordance with the relevant SLAs and statutory obligations. Ticket creation and updates. Communication with customers, both external and internal, ensuring that a quality service is maintained. Other stuff we're potentially looking for: Computer and IT literate-able to use software and Microsoft Office Strong team player Ability to work with key stakeholders. Knowledge in telecommunications Proactive in understanding and implementing technical and operational initiatives to drive customer improvements. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 26-week contract. An hourly rate of £11.89 an hour PAYE This role provides an office-based work environment- 2 days in the office and 3 days' work from home. First week will be training in the office. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you! #
Quality Representative Imperial Recruitment Group are delighted to announce that we are working in partnership with a Teir 1 Automotive Manufacturer who are recruiting for a Quality Representative on a Permanent basis. Salary: Negotiable Contract Type: Permanent Location: Solihull or Liverpool Hours: Full time Responsibilities: You will work on-site at the JLR plant as the quality representative Monitor JLR production to check if there is any quality problem of the products. When quality problems occur in JLR's external warehouse, it is necessary to go to the site to confirm the situation as well. Preliminary analysis of defective parts on-site and facilitate good problem definitions. Giving progress updates internally and with client. Coordinate complaint investigation requests with a quality engineer. Lead product containment activities; may include inspection, sorting, reworking and repairing at JLR on-site and CEVA warehouse. Regarding the confirmation to be made on Customer's sorting or rework request, timely confirm the total quantity, operators and work hours, quantity of non-conformity, and take photos of all non-conformed products to internally quality team. Assist quality team to communicate with Customers, facilitate quick response and customer satisfaction. Monitor trail assembly result of new product and deliver feedback. Assist project team with sign AAR (appearance approval report) sample. Must possess strong oral and written communication and listening skills in order to effectively communicate with customers and quality or project colleagues in the organization, managing confrontational and escalated customer complaints in a controlled and courteous manner. Answer customer phone calls and emails to provide strong customer service and positively resolve all customer issues. When after-sales quality issues arise, visit JLR Warranty Recovery Center to work with JLR warranty engineer to research the symptoms, determine their root causes. Products for which the cause cannot be determined need to be sent back to China for analysis. Working hours will be roughly the same as JLR's working hours. Other duties as assigned by the Manager of Quality Control. Experience/Qualifications: The ideal candidates will have at least 3 years working experience in automotive/vehicle engineering or quality assurance environment. Effective communication skills & the ability to work in a fast paced environment. Knowledge of Problem Solving tools and methods. Capability of sizing up the situation quickly and addressing the issue Self-organized and capability or arrange customer visits to build good customer relationships, and follow up to open issues. Report any anomalies as soon as possible to the organization quality engineer. This job may require employees to drive motor vehicles. This position requires a valid driving license in order to travel to the local JLR external warehouse to handle customer complaints when required. For more information on this opportunity please feel free to contact Imperial Recruitment Group. Due to the high volume of applications that we receive we may not be able to respond to every application, however, if you do not get a response within 7 days, please consider your application for this opportunity unsuccessful but we will keep your details on file for other opportunities.
Apr 19, 2024
Full time
Quality Representative Imperial Recruitment Group are delighted to announce that we are working in partnership with a Teir 1 Automotive Manufacturer who are recruiting for a Quality Representative on a Permanent basis. Salary: Negotiable Contract Type: Permanent Location: Solihull or Liverpool Hours: Full time Responsibilities: You will work on-site at the JLR plant as the quality representative Monitor JLR production to check if there is any quality problem of the products. When quality problems occur in JLR's external warehouse, it is necessary to go to the site to confirm the situation as well. Preliminary analysis of defective parts on-site and facilitate good problem definitions. Giving progress updates internally and with client. Coordinate complaint investigation requests with a quality engineer. Lead product containment activities; may include inspection, sorting, reworking and repairing at JLR on-site and CEVA warehouse. Regarding the confirmation to be made on Customer's sorting or rework request, timely confirm the total quantity, operators and work hours, quantity of non-conformity, and take photos of all non-conformed products to internally quality team. Assist quality team to communicate with Customers, facilitate quick response and customer satisfaction. Monitor trail assembly result of new product and deliver feedback. Assist project team with sign AAR (appearance approval report) sample. Must possess strong oral and written communication and listening skills in order to effectively communicate with customers and quality or project colleagues in the organization, managing confrontational and escalated customer complaints in a controlled and courteous manner. Answer customer phone calls and emails to provide strong customer service and positively resolve all customer issues. When after-sales quality issues arise, visit JLR Warranty Recovery Center to work with JLR warranty engineer to research the symptoms, determine their root causes. Products for which the cause cannot be determined need to be sent back to China for analysis. Working hours will be roughly the same as JLR's working hours. Other duties as assigned by the Manager of Quality Control. Experience/Qualifications: The ideal candidates will have at least 3 years working experience in automotive/vehicle engineering or quality assurance environment. Effective communication skills & the ability to work in a fast paced environment. Knowledge of Problem Solving tools and methods. Capability of sizing up the situation quickly and addressing the issue Self-organized and capability or arrange customer visits to build good customer relationships, and follow up to open issues. Report any anomalies as soon as possible to the organization quality engineer. This job may require employees to drive motor vehicles. This position requires a valid driving license in order to travel to the local JLR external warehouse to handle customer complaints when required. For more information on this opportunity please feel free to contact Imperial Recruitment Group. Due to the high volume of applications that we receive we may not be able to respond to every application, however, if you do not get a response within 7 days, please consider your application for this opportunity unsuccessful but we will keep your details on file for other opportunities.
Position: Customer Service Representative Location: Manchester Salary: 24,500 Enjoy the Best of Both Worlds - HYBRID WORKING Opportunity Work 2 Days from the Comfort of Your Home Each Week! At our thriving company situated in, Manchester, we're in search of an exceptional individual to join our Customer Service team. Are you a proactive troubleshooter with a cheerful disposition? If so, you might be the perfect fit for our close-knit team. We're committed to nurturing our employees and believe in equipping them with unparalleled training to help them become the very best versions of themselves. Plus, we'll provide you with complimentary fresh fruit to support your well-being. As a key member of our team, your responsibilities will include supporting new customers as they acclimate to our company, swiftly and effectively resolving customer issues, delivering exceptional customer service, ensuring SLAs (Service Level Agreements) are met, maintaining strict compliance processes, and adeptly communicating with customers both over the phone and through written correspondence. In addition, you should be adaptable, ready to tackle specific projects or tasks as directed by management, and possess a strong desire to acquire new skills and advance within our organisation. What We Seek in an Ideal Candidate: Prior experience in a customer service role A proactive problem-solving mindset Exceptional written and verbal communication abilities A sincere drive and passion for assisting others Join our dynamic team in Manchester and embark on a fulfilling career in customer service. We look forward to hearing from you! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 19, 2024
Full time
Position: Customer Service Representative Location: Manchester Salary: 24,500 Enjoy the Best of Both Worlds - HYBRID WORKING Opportunity Work 2 Days from the Comfort of Your Home Each Week! At our thriving company situated in, Manchester, we're in search of an exceptional individual to join our Customer Service team. Are you a proactive troubleshooter with a cheerful disposition? If so, you might be the perfect fit for our close-knit team. We're committed to nurturing our employees and believe in equipping them with unparalleled training to help them become the very best versions of themselves. Plus, we'll provide you with complimentary fresh fruit to support your well-being. As a key member of our team, your responsibilities will include supporting new customers as they acclimate to our company, swiftly and effectively resolving customer issues, delivering exceptional customer service, ensuring SLAs (Service Level Agreements) are met, maintaining strict compliance processes, and adeptly communicating with customers both over the phone and through written correspondence. In addition, you should be adaptable, ready to tackle specific projects or tasks as directed by management, and possess a strong desire to acquire new skills and advance within our organisation. What We Seek in an Ideal Candidate: Prior experience in a customer service role A proactive problem-solving mindset Exceptional written and verbal communication abilities A sincere drive and passion for assisting others Join our dynamic team in Manchester and embark on a fulfilling career in customer service. We look forward to hearing from you! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
MB387 - Field Service Engineer Location: Rainham plus Salary: £35,000 - £37,000 + OTE £40,000 Additional Company Benefits: 25 days annual leave + bank holidays, Free onsite parking, Enhanced Pension scheme, Refer a friend scheme, Opportunities for training and development opportunities, Life Assurance Scheme, Employee Assistance Programme (with access to GP appointments, Physio appointments and Mental Health Support). Overview: First Military Recruitment are currently seeking a Service Engineer on behalf of one of our fantastic clients.Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: Audit sites to ensure compliance with standards and specifications, client expectations and sound safety practices are observed. Promote safety where possible to ensure we operate a safe and professional service. Be able to problem solve and resolve issues on site. Be the Environmental Services lead Engineer with regard to water industry works. Be part of R&D, associated with products promoted by the company, provide technical back up to facilitate patents and deliverables. Actively assist in the development of less experienced members of the group. Prepare monthly reports to reflect the current position of those works under your control. Promote the company where possible to clients and prospective clients. Provide reports and prepare manuals for all completed projects, make recommendations to clients based on engineers reports and generate quotations for additional works. Assist in the delivery Interceptor installations, de-commissioning, and servicing. Develop the capabilities of the depot and wider group, by keeping up to date with technical developments of products and services. Continually assess and ensure day to day operations and service delivery is of the highest quality, accuracy and efficiency. Promote and ensure excellent customer service. Ensure cost savings and quality control. Prepare scope of works documents, risk assessments and method statements. Audit work sites, assets and vehicles, ensuring stock levels are suitably maintained, equipment is correctly used and maintained. Operating Company vehicles which the post holder is suitably qualified to operate. Responsibility for ensuring all vehicle and equipment checks are undertaken prior to commencing any works. It is the post holder's responsibility for ensuring all required equipment is located and stored on the allocated vehicle for the pursuance of works. Deliver advice and guidance to site engineers and clients. Preparation of estimates and proposals to clients following site surveys. Liaise with the client representatives to ensure we give excellent performance. Prepare any necessary reports for such client meetings. Ensure all uplifting and offloading of product and materials is undertaken in the correct and compliant manner with high regard for health and safety and correct working practices. Responsibility for ensuring the security of all company vehicles and equipment. This includes ensuring all equipment is fit for purpose and used in the correct manner. Works to be carried out in accordance with health and safety to include provided RAMS documentation. The post holder is required to use knowledge and experience to contribute to the pursuance of works and meet customer demand and satisfy works. Responsibility for ensuring the cleansing of all plant and equipment post job. The post holder will also be responsible for identifying repair work required. Completion of all works paperwork and submission in a timely manner to depot and group management. Regularly meet with management regarding current and pipelined works, recommending operational improvements or possible commercial opportunities. Any other duties as designated by management for which the post holder is suitably trained and capable of doing. This may involve assisting with spill response work. Skills and Qualifications: A solid background in water sector MEICA, SCADA, and working knowledge of WIMES. A familiarity with British Standard 7775:2005 for penstocks. Understanding of leakage tests and how to carry out in-line with specifications. Previous work experience with and setup actuators from major suppliers to the water industry like Rotork and AUMA. Familiar with limit switches, torque settings and umbilical cord operation. Understanding of different control philosophies for different types of penstock and process. Able to interpret mechanical and civil engineering drawings for valve interfaces. Possess knowledge and experience of issuing and completing RAMS documentation. Previous experience of operating in a similar role / environment is crucial. A service engineering background is required, and electrical experience is advantageous. Possessing recognised electrical qualifications/competencies (advantageous) Have recognised competencies/qualifications with environmental products i.e. STP, Pumping stations and Separators. Possess a sound engineering knowledge. Competency in electrical industrial installations. Understand the logics of separation and the process of filtration. Possess a full understanding of relevant standards and good practice is desirable, in particular BS EN 858-2:2003 Separator systems for light liquids. BS EN 1825 for grease separators is preferable. However, for the right candidate training can be provided. A willingness
Apr 19, 2024
Full time
MB387 - Field Service Engineer Location: Rainham plus Salary: £35,000 - £37,000 + OTE £40,000 Additional Company Benefits: 25 days annual leave + bank holidays, Free onsite parking, Enhanced Pension scheme, Refer a friend scheme, Opportunities for training and development opportunities, Life Assurance Scheme, Employee Assistance Programme (with access to GP appointments, Physio appointments and Mental Health Support). Overview: First Military Recruitment are currently seeking a Service Engineer on behalf of one of our fantastic clients.Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: Audit sites to ensure compliance with standards and specifications, client expectations and sound safety practices are observed. Promote safety where possible to ensure we operate a safe and professional service. Be able to problem solve and resolve issues on site. Be the Environmental Services lead Engineer with regard to water industry works. Be part of R&D, associated with products promoted by the company, provide technical back up to facilitate patents and deliverables. Actively assist in the development of less experienced members of the group. Prepare monthly reports to reflect the current position of those works under your control. Promote the company where possible to clients and prospective clients. Provide reports and prepare manuals for all completed projects, make recommendations to clients based on engineers reports and generate quotations for additional works. Assist in the delivery Interceptor installations, de-commissioning, and servicing. Develop the capabilities of the depot and wider group, by keeping up to date with technical developments of products and services. Continually assess and ensure day to day operations and service delivery is of the highest quality, accuracy and efficiency. Promote and ensure excellent customer service. Ensure cost savings and quality control. Prepare scope of works documents, risk assessments and method statements. Audit work sites, assets and vehicles, ensuring stock levels are suitably maintained, equipment is correctly used and maintained. Operating Company vehicles which the post holder is suitably qualified to operate. Responsibility for ensuring all vehicle and equipment checks are undertaken prior to commencing any works. It is the post holder's responsibility for ensuring all required equipment is located and stored on the allocated vehicle for the pursuance of works. Deliver advice and guidance to site engineers and clients. Preparation of estimates and proposals to clients following site surveys. Liaise with the client representatives to ensure we give excellent performance. Prepare any necessary reports for such client meetings. Ensure all uplifting and offloading of product and materials is undertaken in the correct and compliant manner with high regard for health and safety and correct working practices. Responsibility for ensuring the security of all company vehicles and equipment. This includes ensuring all equipment is fit for purpose and used in the correct manner. Works to be carried out in accordance with health and safety to include provided RAMS documentation. The post holder is required to use knowledge and experience to contribute to the pursuance of works and meet customer demand and satisfy works. Responsibility for ensuring the cleansing of all plant and equipment post job. The post holder will also be responsible for identifying repair work required. Completion of all works paperwork and submission in a timely manner to depot and group management. Regularly meet with management regarding current and pipelined works, recommending operational improvements or possible commercial opportunities. Any other duties as designated by management for which the post holder is suitably trained and capable of doing. This may involve assisting with spill response work. Skills and Qualifications: A solid background in water sector MEICA, SCADA, and working knowledge of WIMES. A familiarity with British Standard 7775:2005 for penstocks. Understanding of leakage tests and how to carry out in-line with specifications. Previous work experience with and setup actuators from major suppliers to the water industry like Rotork and AUMA. Familiar with limit switches, torque settings and umbilical cord operation. Understanding of different control philosophies for different types of penstock and process. Able to interpret mechanical and civil engineering drawings for valve interfaces. Possess knowledge and experience of issuing and completing RAMS documentation. Previous experience of operating in a similar role / environment is crucial. A service engineering background is required, and electrical experience is advantageous. Possessing recognised electrical qualifications/competencies (advantageous) Have recognised competencies/qualifications with environmental products i.e. STP, Pumping stations and Separators. Possess a sound engineering knowledge. Competency in electrical industrial installations. Understand the logics of separation and the process of filtration. Possess a full understanding of relevant standards and good practice is desirable, in particular BS EN 858-2:2003 Separator systems for light liquids. BS EN 1825 for grease separators is preferable. However, for the right candidate training can be provided. A willingness
Customer Service Representative Private Laboratory and Diagnostic services Central London - Euston Main Purpse of Role Walk in our customer shoes Our client is is looking for people with excellent customer service skills to be the champion and representative within their Private diagnostic laboratory service. You will be the first port of call for customers providing administrative support for customer enquiries, liaise with operational teams(clinical and Non clinical ) regarding customer enquiries. Gather customer customer enquiries, gather and record customer info maintain the CRM and investigate any customer compliants and coordinate process to successful outcomes. Co-ordinate the supply of packaging materials and consumables across all customers Gather the relevant information and co-ordinate internal processes to enable Customer Initiation Administer contract review/RPI price increase notifications Work with the sales and marketing teams to generate leads that develop in to new business. Customer enquiries Answer general queries on specimen referral processes from customers Answer general queries on pricing from customers In consultation with other internal staff members, provide accurate and timely responses to customer enquiries regarding the status of submitted cases Build good working relationships with customer personnel Identify and assess customer needs to achieve customer satisfaction. Go the extra mile to engage with customers CRM Administration By maintaining good communication processes with our customers and internal staff, ensure accurate and up-to-date customer information is maintained within the customer database (CRM) Ensure accurate information is recorded within the CRM for any potential new customers that you have interaction with Where appropriate, pass leads to the sales and marketing teams by ensuring that they have sufficient information to follow-up Complaint administration Initiate and administer the recording and updating of customer complaint records within the Complaint Management System Ensure Corrective Actions are brought to the attention of the relevant internal personnel and actioned Initiate and undertake where possible the root cause investigation and record the findings within the Complaint Management System. Participate if appropriate in identifying preventative actions and closing the complaint Ensure the customer is kept informed at all appropriate stages. Manage the customer relationship/expectations Monitor follow-up actions from the complaint and ensure that these are actioned. Customer Initiation, Pricing and Contract Administration Administer the customer initiation process, ensuring that the relevant information has been collated and passed to the relevant teams Administer the contract and pricing review process, working with the commercial team to ensure contracts and pricing is reviewed at appropriate times and providing updates to customers as and when needed If you are interested in this posistion and have excellent communication skills, organistaional and customer service skilss this could be the role for you! Get in touch with (url removed) ASAP
Apr 18, 2024
Full time
Customer Service Representative Private Laboratory and Diagnostic services Central London - Euston Main Purpse of Role Walk in our customer shoes Our client is is looking for people with excellent customer service skills to be the champion and representative within their Private diagnostic laboratory service. You will be the first port of call for customers providing administrative support for customer enquiries, liaise with operational teams(clinical and Non clinical ) regarding customer enquiries. Gather customer customer enquiries, gather and record customer info maintain the CRM and investigate any customer compliants and coordinate process to successful outcomes. Co-ordinate the supply of packaging materials and consumables across all customers Gather the relevant information and co-ordinate internal processes to enable Customer Initiation Administer contract review/RPI price increase notifications Work with the sales and marketing teams to generate leads that develop in to new business. Customer enquiries Answer general queries on specimen referral processes from customers Answer general queries on pricing from customers In consultation with other internal staff members, provide accurate and timely responses to customer enquiries regarding the status of submitted cases Build good working relationships with customer personnel Identify and assess customer needs to achieve customer satisfaction. Go the extra mile to engage with customers CRM Administration By maintaining good communication processes with our customers and internal staff, ensure accurate and up-to-date customer information is maintained within the customer database (CRM) Ensure accurate information is recorded within the CRM for any potential new customers that you have interaction with Where appropriate, pass leads to the sales and marketing teams by ensuring that they have sufficient information to follow-up Complaint administration Initiate and administer the recording and updating of customer complaint records within the Complaint Management System Ensure Corrective Actions are brought to the attention of the relevant internal personnel and actioned Initiate and undertake where possible the root cause investigation and record the findings within the Complaint Management System. Participate if appropriate in identifying preventative actions and closing the complaint Ensure the customer is kept informed at all appropriate stages. Manage the customer relationship/expectations Monitor follow-up actions from the complaint and ensure that these are actioned. Customer Initiation, Pricing and Contract Administration Administer the customer initiation process, ensuring that the relevant information has been collated and passed to the relevant teams Administer the contract and pricing review process, working with the commercial team to ensure contracts and pricing is reviewed at appropriate times and providing updates to customers as and when needed If you are interested in this posistion and have excellent communication skills, organistaional and customer service skilss this could be the role for you! Get in touch with (url removed) ASAP
Apply today to work as a Customer Service Representative in Chester for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. The rate of pay is £21,911.40 per year. This is a full-time role , working fixed day shifts, this role is a 40 hours per week contract, working Monday to Friday. You will also work Saturday mornings on a rota basis. The hours of work are: - Monday to Friday 8.30am to 5:30pm - Saturday 8:30am to 12.30pm. You must hold a full-valid driving license for a minimum of 12 months, with no more than 9 points on your DVLA check. Your Time at Work As a Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone. This position has opportunities to gain commission for successfully upselling our long-term rentals. Our Perfect Worker Our perfect Customer Service Representative will be a hardworking individual with the ability to work in a team and independently in a fast-paced environment while showing great attention to detail. You will have excellent customer service and communication skills and ideally, you will have worked in the service industry. You must hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. Experience in a similar role is desirable, but not essential as full training is provided. Key Information and Benefits - Earn £21,911.40 per annum - Monday to Friday and Saturday mornings - 30 days holiday including bank holidays - Good links to public transport - Uniform provided - Full training provided - Performance bonus - Local reward schemes Job ref: 1DEC About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Apr 18, 2024
Full time
Apply today to work as a Customer Service Representative in Chester for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. The rate of pay is £21,911.40 per year. This is a full-time role , working fixed day shifts, this role is a 40 hours per week contract, working Monday to Friday. You will also work Saturday mornings on a rota basis. The hours of work are: - Monday to Friday 8.30am to 5:30pm - Saturday 8:30am to 12.30pm. You must hold a full-valid driving license for a minimum of 12 months, with no more than 9 points on your DVLA check. Your Time at Work As a Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone. This position has opportunities to gain commission for successfully upselling our long-term rentals. Our Perfect Worker Our perfect Customer Service Representative will be a hardworking individual with the ability to work in a team and independently in a fast-paced environment while showing great attention to detail. You will have excellent customer service and communication skills and ideally, you will have worked in the service industry. You must hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. Experience in a similar role is desirable, but not essential as full training is provided. Key Information and Benefits - Earn £21,911.40 per annum - Monday to Friday and Saturday mornings - 30 days holiday including bank holidays - Good links to public transport - Uniform provided - Full training provided - Performance bonus - Local reward schemes Job ref: 1DEC About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Job Description Framework National Account Manager Location - To cover North/ Central region £Competitive, Excellent career development, a reward and bonus recognition scheme with the opportunity to earn up to 30% of your salary company car, discounted products and services and much more! The role: The Framework National Account Manager, manages Consortia Mini Groups and Public Sector accounts within TUCO and the NHS at both head office level and individual account level that are representative and in line with the respective Framework definition of a Mini Group. Work closely with regional teams to ensure that Framework plans and targets are achieved. To build effective cross-functional internal and external business relationships, whilst achieving and exceeding sales & margin targets. Ensure that our business is the first choice for all temperatures across our Framework account base. Jointly develop, implement and monitor effective business plans with all Framework Mini Groups both at a head office level for multi-site operations and individual accounts in line with National Framework strategies .This role is critical to our independent business plan. What you'll be doing: Negotiate, construct, implement & monitor trading agreements Price reviews which are conducted on time, in full Effectively communicate and monitor all prospect leads within a dedicate region Actively pursue and convert leads Successfully understand and communicate the needs of our customers within the Brakes Group. (e.g. Purchasing, Marketing, Accounts and Operations) Influence all customers at all levels across their organisation in order to achieve mutual goals Build solid relationships with the consortia sales teams within your allocated region through working with regional BDMs and ASMs Monitor sales and margin against budget and to take corrective action when necessary Monitor account trends - input business plans and take necessary action To jointly develop with customers, implement and monitor effective business plans. You: You'll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You'll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient - accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. What we are looking for: Essential : Experience in a sales environment Demonstrable success within current portfolio Experience of building strong long lasting relationships Commercially focussed Resilient with a desire to succeed Numerate with the ability to act upon financial data Desirable : P&L experience Foodservice experience/ knowledge In return we offer a base salary of £Competitive (DOE) along with great bonus potential, a home- based contract, company car, additional holiday purchase options to top up your annual leave and award- winning products at virtually cost price.
Apr 18, 2024
Full time
Job Description Framework National Account Manager Location - To cover North/ Central region £Competitive, Excellent career development, a reward and bonus recognition scheme with the opportunity to earn up to 30% of your salary company car, discounted products and services and much more! The role: The Framework National Account Manager, manages Consortia Mini Groups and Public Sector accounts within TUCO and the NHS at both head office level and individual account level that are representative and in line with the respective Framework definition of a Mini Group. Work closely with regional teams to ensure that Framework plans and targets are achieved. To build effective cross-functional internal and external business relationships, whilst achieving and exceeding sales & margin targets. Ensure that our business is the first choice for all temperatures across our Framework account base. Jointly develop, implement and monitor effective business plans with all Framework Mini Groups both at a head office level for multi-site operations and individual accounts in line with National Framework strategies .This role is critical to our independent business plan. What you'll be doing: Negotiate, construct, implement & monitor trading agreements Price reviews which are conducted on time, in full Effectively communicate and monitor all prospect leads within a dedicate region Actively pursue and convert leads Successfully understand and communicate the needs of our customers within the Brakes Group. (e.g. Purchasing, Marketing, Accounts and Operations) Influence all customers at all levels across their organisation in order to achieve mutual goals Build solid relationships with the consortia sales teams within your allocated region through working with regional BDMs and ASMs Monitor sales and margin against budget and to take corrective action when necessary Monitor account trends - input business plans and take necessary action To jointly develop with customers, implement and monitor effective business plans. You: You'll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You'll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient - accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. What we are looking for: Essential : Experience in a sales environment Demonstrable success within current portfolio Experience of building strong long lasting relationships Commercially focussed Resilient with a desire to succeed Numerate with the ability to act upon financial data Desirable : P&L experience Foodservice experience/ knowledge In return we offer a base salary of £Competitive (DOE) along with great bonus potential, a home- based contract, company car, additional holiday purchase options to top up your annual leave and award- winning products at virtually cost price.
Job Title: Sales Executive Location: Burnley, UK Working Hours: Monday to Friday Salary: 22,000+ (Depending on experience) WILL LOOK AT ALL BACKGROUNDS! Job Description: We are seeking enthusiastic individuals to join our dynamic sales team in Burnley as Outbound Telesales Representatives. This role involves making outbound calls to potential customers, introducing them to our products/services, and persuading them to make a purchase. No prior sales experience is necessary, but a strong desire to succeed in a sales environment is essential. Key Responsibilities: Conducting outbound calls to prospective customers. Introducing our products/services and explaining their benefits. Building rapport with customers to understand their needs and preferences. Persuading customers to make a purchase or schedule a meeting with our sales team. Achieving daily, weekly, and monthly sales targets. Requirements: Strong communication and persuasion skills. Positive attitude and willingness to learn. Ability to work independently and as part of a team. Resilience and persistence in a sales-driven environment. Benefits: Competitive base salary of 22,000 Uncapped commission structure with OTE of 28,000+ in the first year and 33,000+ in the second year. Comprehensive training provided. Opportunities for career advancement and professional development. Friendly and supportive working environment. How to Apply: If you are passionate about sales and eager to kick-start your career in a thriving industry, we want to hear from you! Please submit your CV and a brief cover letter outlining your interest in the role. We look forward to welcoming you to our team in Burnley. Application Deadline: Rolling applications until the position is filled. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 18, 2024
Full time
Job Title: Sales Executive Location: Burnley, UK Working Hours: Monday to Friday Salary: 22,000+ (Depending on experience) WILL LOOK AT ALL BACKGROUNDS! Job Description: We are seeking enthusiastic individuals to join our dynamic sales team in Burnley as Outbound Telesales Representatives. This role involves making outbound calls to potential customers, introducing them to our products/services, and persuading them to make a purchase. No prior sales experience is necessary, but a strong desire to succeed in a sales environment is essential. Key Responsibilities: Conducting outbound calls to prospective customers. Introducing our products/services and explaining their benefits. Building rapport with customers to understand their needs and preferences. Persuading customers to make a purchase or schedule a meeting with our sales team. Achieving daily, weekly, and monthly sales targets. Requirements: Strong communication and persuasion skills. Positive attitude and willingness to learn. Ability to work independently and as part of a team. Resilience and persistence in a sales-driven environment. Benefits: Competitive base salary of 22,000 Uncapped commission structure with OTE of 28,000+ in the first year and 33,000+ in the second year. Comprehensive training provided. Opportunities for career advancement and professional development. Friendly and supportive working environment. How to Apply: If you are passionate about sales and eager to kick-start your career in a thriving industry, we want to hear from you! Please submit your CV and a brief cover letter outlining your interest in the role. We look forward to welcoming you to our team in Burnley. Application Deadline: Rolling applications until the position is filled. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Great opportunity to work as a Spot Checker for G4S, a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S is recruiting for a Spot Checker to work in Daventry. The rate of pay is £12.25 per hour. This is a full-time, permanent role working Monday to Friday. Your hours of work will be 12pm to 10pm. Please note you must be over the age of 18 to apply for this role Your Time at Work Your duties within this position will include managing the gatehouse function, internal and external patrols of the site, spot checking duties. You'll ensure visitors and staff are in a safe environment by de-escalating situations in a firm but respectful manner. Other elements of the role will include: - Greeting staff and visitors, in a friendly professional manner - Ensuring everyone adheres to the required safety protocols of the site. - Conduct searches as required - Patrolling the premises - Spot checking responsibilities Our Perfect Worker If you are aged 18 or over and are a confident communicator who is a team player with the drive to provide a friendly and professional service all times, then this could be the career for you! A good understanding of IT is required and as mentioned before, whilst it would be a benefit to have some previous security experience together with your SIA licence, it's not essential. We also welcome people who have worked previously in retail, travel, sales, recruitment or hospitality - jobs that rely on delivering great service. If you've done this type of work before, then you may have skills that would suit and as we provide full training, we'll help you pivot your skills into a new career. It would be a benefit to have some security experience and your SIA licence, however it's not essential, as we provide full SIA (Security Industry Authority) licence training. Please note, you must have a full clean UK driving licence and your own transport Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free parking - Free uniform provided - Staff canteen - Opportunities to be upskilled into more niche roles e.g. control room - Line managers can nominate employees to complete a Security Management qualification - Pay review each year for every employee - Ability to train on other sites therefore more hours per week if desired Job ref: 1G4S Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Apr 18, 2024
Full time
Great opportunity to work as a Spot Checker for G4S, a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S is recruiting for a Spot Checker to work in Daventry. The rate of pay is £12.25 per hour. This is a full-time, permanent role working Monday to Friday. Your hours of work will be 12pm to 10pm. Please note you must be over the age of 18 to apply for this role Your Time at Work Your duties within this position will include managing the gatehouse function, internal and external patrols of the site, spot checking duties. You'll ensure visitors and staff are in a safe environment by de-escalating situations in a firm but respectful manner. Other elements of the role will include: - Greeting staff and visitors, in a friendly professional manner - Ensuring everyone adheres to the required safety protocols of the site. - Conduct searches as required - Patrolling the premises - Spot checking responsibilities Our Perfect Worker If you are aged 18 or over and are a confident communicator who is a team player with the drive to provide a friendly and professional service all times, then this could be the career for you! A good understanding of IT is required and as mentioned before, whilst it would be a benefit to have some previous security experience together with your SIA licence, it's not essential. We also welcome people who have worked previously in retail, travel, sales, recruitment or hospitality - jobs that rely on delivering great service. If you've done this type of work before, then you may have skills that would suit and as we provide full training, we'll help you pivot your skills into a new career. It would be a benefit to have some security experience and your SIA licence, however it's not essential, as we provide full SIA (Security Industry Authority) licence training. Please note, you must have a full clean UK driving licence and your own transport Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free parking - Free uniform provided - Staff canteen - Opportunities to be upskilled into more niche roles e.g. control room - Line managers can nominate employees to complete a Security Management qualification - Pay review each year for every employee - Ability to train on other sites therefore more hours per week if desired Job ref: 1G4S Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Customer Account Manager Meyer Scott Ref: VR/08879 Salary: 25,000 per annum Location: Huntingdon Type: Permanent - office based, not remote. Meyer Scott have been dealing with this Huntingdon based business for many years and can vouch for their professionalism and low staff turnover. If you have worked in an office for only a couple of years but believe that once trained you could use your experience and work ethic to perform the role below, then we would like to hear from you. Full training is on offer for candidates, and this of course would be reflected with the salary. Account manager support for allocated customer base and provide customers with accurate price quotations and excellent customer service. You would be going out to see clients with a colleague just to cement those relationships and get more out of the role. Duties: Assist customers directly to support requirements via phone, fax, and e-mail. Provide customers with timely and accurate price quotations; research and contact suppliers, as appropriate; review and follow-up on customer quotes; and enter quotes won as customer orders. Quote materials and tooling, including items in stock or manufactured equipment; obtain quotations from other suppliers for non-standard materials when necessary; maintain quote records and follow-up with outstanding quotations. Process customer orders, including processing for shipment. Ensure customer requirements are fulfilled. Supply information to enable new customers to understand tooling and the usage of materials. Develop professional working relationships and rapport with customer contacts and sales representatives while effectively functioning as the Company's representative to firmly, professionally, and accurately communicate Company policies and guidelines including product information and availability, and customer solutions based upon type of company, pricing, lead times, terms and conditions, ship dates, etc. Proactively communicate with customers and suppliers; provide immediate assistance to telephone enquiries and timely responses to customer e-mails while working within the policies and guidelines established by the Company. Develop and maintain professional knowledge of Company products, services, marketing collateral, and catalogues. Identify new business and further opportunities with existing customers to support business growth. Identify inactive customers, analyse past orders, and initiate customer contact to generate return business. Understand and comply with the sales system, process, and maintenance of the contact database. Adhere to and comply with the Quality Manual and procedures. It is the hope that after a year or so, once you are confident with clients you would be going out to see clients with a colleague just to cement those relationships and get more out of the role. Experience Proficient PC skills Not essential, but desirable, two years of working within a Sales environment. Experience/administration in a manufacturing environment. Full clean driving licence required. Hours: Monday to Friday 8.30am - 4.30pm, 30 mins hour lunch
Apr 18, 2024
Full time
Customer Account Manager Meyer Scott Ref: VR/08879 Salary: 25,000 per annum Location: Huntingdon Type: Permanent - office based, not remote. Meyer Scott have been dealing with this Huntingdon based business for many years and can vouch for their professionalism and low staff turnover. If you have worked in an office for only a couple of years but believe that once trained you could use your experience and work ethic to perform the role below, then we would like to hear from you. Full training is on offer for candidates, and this of course would be reflected with the salary. Account manager support for allocated customer base and provide customers with accurate price quotations and excellent customer service. You would be going out to see clients with a colleague just to cement those relationships and get more out of the role. Duties: Assist customers directly to support requirements via phone, fax, and e-mail. Provide customers with timely and accurate price quotations; research and contact suppliers, as appropriate; review and follow-up on customer quotes; and enter quotes won as customer orders. Quote materials and tooling, including items in stock or manufactured equipment; obtain quotations from other suppliers for non-standard materials when necessary; maintain quote records and follow-up with outstanding quotations. Process customer orders, including processing for shipment. Ensure customer requirements are fulfilled. Supply information to enable new customers to understand tooling and the usage of materials. Develop professional working relationships and rapport with customer contacts and sales representatives while effectively functioning as the Company's representative to firmly, professionally, and accurately communicate Company policies and guidelines including product information and availability, and customer solutions based upon type of company, pricing, lead times, terms and conditions, ship dates, etc. Proactively communicate with customers and suppliers; provide immediate assistance to telephone enquiries and timely responses to customer e-mails while working within the policies and guidelines established by the Company. Develop and maintain professional knowledge of Company products, services, marketing collateral, and catalogues. Identify new business and further opportunities with existing customers to support business growth. Identify inactive customers, analyse past orders, and initiate customer contact to generate return business. Understand and comply with the sales system, process, and maintenance of the contact database. Adhere to and comply with the Quality Manual and procedures. It is the hope that after a year or so, once you are confident with clients you would be going out to see clients with a colleague just to cement those relationships and get more out of the role. Experience Proficient PC skills Not essential, but desirable, two years of working within a Sales environment. Experience/administration in a manufacturing environment. Full clean driving licence required. Hours: Monday to Friday 8.30am - 4.30pm, 30 mins hour lunch
An exciting permanent opportunity to join an electronics company based in Milton Keynes, offering hybrid working. Our client seek an experienced and reliable German Speaking Internal Sales Executive, to assist the European Sales team. Responsible for liaising with European Customers, predominately in Germany, to ensure an efficient transition from initial contact to product delivery. Compiling pricing and preparing quotations Deal with customer drawings and specifications Quotation follow up and contract review Order entry, handling logistical support Maintaining professional customer contact by email or phone Adherence to all company processes, policies, complying with company operational requirements Working closely with the Inside Sales Manager, dealing with issues and making recommendations when required You will be organised, analytical and have a detailed approach to your work Produce work to a high standard, accurate order and data entry skills The ability to communicate effectively and efficiently with customers, representatives and colleagues, inspiring confidence at multiple levels A positive, confident personality, with enthusiasm and team-orientated approach Ownership of the role Flexible and the ability to remain calm when under pressure Commercial awareness with a strong business focus German is essential, with numeracy and excellent written and verbal communication skills With the ability to build effective relationships Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Apr 18, 2024
Full time
An exciting permanent opportunity to join an electronics company based in Milton Keynes, offering hybrid working. Our client seek an experienced and reliable German Speaking Internal Sales Executive, to assist the European Sales team. Responsible for liaising with European Customers, predominately in Germany, to ensure an efficient transition from initial contact to product delivery. Compiling pricing and preparing quotations Deal with customer drawings and specifications Quotation follow up and contract review Order entry, handling logistical support Maintaining professional customer contact by email or phone Adherence to all company processes, policies, complying with company operational requirements Working closely with the Inside Sales Manager, dealing with issues and making recommendations when required You will be organised, analytical and have a detailed approach to your work Produce work to a high standard, accurate order and data entry skills The ability to communicate effectively and efficiently with customers, representatives and colleagues, inspiring confidence at multiple levels A positive, confident personality, with enthusiasm and team-orientated approach Ownership of the role Flexible and the ability to remain calm when under pressure Commercial awareness with a strong business focus German is essential, with numeracy and excellent written and verbal communication skills With the ability to build effective relationships Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Opportunity: Account Manager / IT Project Manager / Area Manager Salary: £45k - £ 50k pa + car Location: Manchester HQ - mobile/field-based UK travel We are currently looking for an Account Manager with a remarkable eye for detail and excellent relationship management skills, for an exciting role focused on providing IT service review for multiple sites. The HQ is based in Manchester, but you'll be embarking on lots of UK travel so this would suit a non-technical candidate wanting to be out of the office, overseeing operations and reporting back to stakeholders. Role Profile/Responsibilities: Regular on-site visits across the UK Mainland, guaranteeing adherence to service level agreements and meeting customer expectations and KPIs. Serve as the primary point of contact for all IT-related concerns, ensuring swift and effective resolution of issues. Conducting comprehensive service reviews for key stakeholders, supported by detailed IT service performance reports for respective franchises. Continuous monitoring and optimisation of IT expenditure within the organisation, identifying avenues for cost reduction and enhanced service delivery. Establishment and maintenance of relationships with original equipment manufacturers, fostering regular interaction and channelling upcoming projects to the broader IT department. Overseeing Continuous Service Improvement initiatives for sites and operations, enhancing efficiency and service quality. Maintaining a high level of customer satisfaction throughout all IT operations. Participation in divisional franchise meetings to advocate for IT operations, integrating seamlessly within relevant franchises and brand entities. Demonstrated track record in account management, handling multiple accounts or extensive portfolios and meeting customer needs. A proven capability to establish and nurture relationships across various levels. If you are interested in the above role, please click Apply Now and send a CV for quick review. Account Manager, Business Development Manager, Customer Success Manager, Client Services Manager, Relationship Manager, Account Representative, Customer Representative, Client Representative, Services Representative, Business Representative, IT Representative, Auditor , Customer Service Manager, Client Services Manager, Client Service Manager, Customer Service Representative, Client Service Representative, Operations Manager, Facilities Management, Facilities Manager, Area Manager, Regional Manager, Project Manager, IT PM, Data Gatherer, Business Analysis, Business Reporting, Service Operations, Service Manager Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 18, 2024
Full time
Opportunity: Account Manager / IT Project Manager / Area Manager Salary: £45k - £ 50k pa + car Location: Manchester HQ - mobile/field-based UK travel We are currently looking for an Account Manager with a remarkable eye for detail and excellent relationship management skills, for an exciting role focused on providing IT service review for multiple sites. The HQ is based in Manchester, but you'll be embarking on lots of UK travel so this would suit a non-technical candidate wanting to be out of the office, overseeing operations and reporting back to stakeholders. Role Profile/Responsibilities: Regular on-site visits across the UK Mainland, guaranteeing adherence to service level agreements and meeting customer expectations and KPIs. Serve as the primary point of contact for all IT-related concerns, ensuring swift and effective resolution of issues. Conducting comprehensive service reviews for key stakeholders, supported by detailed IT service performance reports for respective franchises. Continuous monitoring and optimisation of IT expenditure within the organisation, identifying avenues for cost reduction and enhanced service delivery. Establishment and maintenance of relationships with original equipment manufacturers, fostering regular interaction and channelling upcoming projects to the broader IT department. Overseeing Continuous Service Improvement initiatives for sites and operations, enhancing efficiency and service quality. Maintaining a high level of customer satisfaction throughout all IT operations. Participation in divisional franchise meetings to advocate for IT operations, integrating seamlessly within relevant franchises and brand entities. Demonstrated track record in account management, handling multiple accounts or extensive portfolios and meeting customer needs. A proven capability to establish and nurture relationships across various levels. If you are interested in the above role, please click Apply Now and send a CV for quick review. Account Manager, Business Development Manager, Customer Success Manager, Client Services Manager, Relationship Manager, Account Representative, Customer Representative, Client Representative, Services Representative, Business Representative, IT Representative, Auditor , Customer Service Manager, Client Services Manager, Client Service Manager, Customer Service Representative, Client Service Representative, Operations Manager, Facilities Management, Facilities Manager, Area Manager, Regional Manager, Project Manager, IT PM, Data Gatherer, Business Analysis, Business Reporting, Service Operations, Service Manager Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Great opportunity to work as an SIA Security Officer for G4S, a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S is recruiting for a SIA Security Officer to work in Birmingham. The rate of pay is £11.45 per hour. This is a full-time, permanent role working day, night and weekend shifts. Please note you must be over the age of 18 to apply for this role. You must have a valid Door Supervisor SIA License and a minimum of 1 year of previous experience within the security industry for this role Applicants must have their own transport and a fully clean UK driving licence. Your Time at Work As an SIA Security Officer, you will ensure the safety of our customers' staff, their buildings, and assets, both on the ground and through continuous and effective security surveillance, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. Working as part of a team to secure the three NHS hospitals in the Birmingham area, it's a varied role where you will get to see a range of different sites and customers. The role will include greeting staff and visitors and ensuring they adhere to the required security protocols, conducting searches where required, patrolling the premises, and dealing with security incidents. You will also be monitoring CCTV cameras and liaising with internal security teams and appointed third parties/emergency services when required. With a keen eye and a brilliant way with people, you could look forward to an interesting role where no two days are the same with exciting career opportunities. Our Perfect Worker Our perfect worker will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key. You must be flexible and available to work on a varied shift pattern which will include days, nights and weekends. You must have a valid Door Supervisor SIA License and a minimum of 1 year of previous experience within the security industry for this role Please note, you must have a full clean UK driving licence and your own transport Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: 1G4S About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Apr 18, 2024
Full time
Great opportunity to work as an SIA Security Officer for G4S, a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S is recruiting for a SIA Security Officer to work in Birmingham. The rate of pay is £11.45 per hour. This is a full-time, permanent role working day, night and weekend shifts. Please note you must be over the age of 18 to apply for this role. You must have a valid Door Supervisor SIA License and a minimum of 1 year of previous experience within the security industry for this role Applicants must have their own transport and a fully clean UK driving licence. Your Time at Work As an SIA Security Officer, you will ensure the safety of our customers' staff, their buildings, and assets, both on the ground and through continuous and effective security surveillance, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. Working as part of a team to secure the three NHS hospitals in the Birmingham area, it's a varied role where you will get to see a range of different sites and customers. The role will include greeting staff and visitors and ensuring they adhere to the required security protocols, conducting searches where required, patrolling the premises, and dealing with security incidents. You will also be monitoring CCTV cameras and liaising with internal security teams and appointed third parties/emergency services when required. With a keen eye and a brilliant way with people, you could look forward to an interesting role where no two days are the same with exciting career opportunities. Our Perfect Worker Our perfect worker will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key. You must be flexible and available to work on a varied shift pattern which will include days, nights and weekends. You must have a valid Door Supervisor SIA License and a minimum of 1 year of previous experience within the security industry for this role Please note, you must have a full clean UK driving licence and your own transport Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: 1G4S About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team? We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for! Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel. Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus! We re looking for star candidates who want to learn and develop new skills in a growing company. If you re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro. What is involved in the role? As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are: • Delivering outstanding customer service to a variety of customers • Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system • Taking responsibility for actions to ensure customer needs are met • Helping customers via a chat support function Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us! What can you bring to the role? • An excellent phone manner with good English language skills and the ability to build rapport and show empathy • Strong listening and questioning skills • Confidence in Microsoft systems - word and excel • A high level of accuracy and excellent attention to detail • Ability to embrace change to deliver better results for customers • Previous contact centre experience will be advantageous but not necessary full training will be given What are the benefits of working at Ingram Micro? • Enjoyable place to work • Career development (70% of our team leaders joined as agents) • Employee Discounts (1000 s of discounts available with local and global companies) • Gym Membership discounts including health assessments, physiotherapy, and swimming lessons • Modern Canteen and Breakout Facilities with hot & cold food available • Free Tea & Coffee • Free Fruit Friday s • A range of shift patterns to suit all lifestyles • Located on the outskirts of the city with parking and good bus links to the city centre or beyond. • Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates. The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns: • 8am until 5pm • 9am until 6pm • 11am until 8pm The contact centre is also open on Saturday and Sunday • 9am until 6pm
Apr 18, 2024
Contractor
Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team? We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for! Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel. Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus! We re looking for star candidates who want to learn and develop new skills in a growing company. If you re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro. What is involved in the role? As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are: • Delivering outstanding customer service to a variety of customers • Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system • Taking responsibility for actions to ensure customer needs are met • Helping customers via a chat support function Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us! What can you bring to the role? • An excellent phone manner with good English language skills and the ability to build rapport and show empathy • Strong listening and questioning skills • Confidence in Microsoft systems - word and excel • A high level of accuracy and excellent attention to detail • Ability to embrace change to deliver better results for customers • Previous contact centre experience will be advantageous but not necessary full training will be given What are the benefits of working at Ingram Micro? • Enjoyable place to work • Career development (70% of our team leaders joined as agents) • Employee Discounts (1000 s of discounts available with local and global companies) • Gym Membership discounts including health assessments, physiotherapy, and swimming lessons • Modern Canteen and Breakout Facilities with hot & cold food available • Free Tea & Coffee • Free Fruit Friday s • A range of shift patterns to suit all lifestyles • Located on the outskirts of the city with parking and good bus links to the city centre or beyond. • Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates. The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns: • 8am until 5pm • 9am until 6pm • 11am until 8pm The contact centre is also open on Saturday and Sunday • 9am until 6pm
£28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC Your New Company You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology. Your New Role You will be joining a highly professional, friendly and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including managing multichannel inbound customer enquires, logging all service requests related calls on the appropriate CRM system, checking the contract and warranty status of the reported system and capturing all the contact information and process checks. You will coordinate all logged service request calls to the respective technical support teams. Act as a point of contact for the switchboard for general customer-related enquiries, forwarding them to the appropriate areas of the business. Create spare part and test equipment orders as required by the customer service engineer for planned visits and coordinate their delivery. Required Experience; Experience of using a CRM or ordering systemExperience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of sales orders over the phone and via emailProven experience of handling telephone-based customer queriesExperience of working under pressure and with deadlinesExperience of team work and being able to work collaboratively with othersArticulate, polite and conscientious phone mannerAble to learn complex software systems effectively and efficiently Salary: £28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC, Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 18, 2024
Full time
£28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC Your New Company You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology. Your New Role You will be joining a highly professional, friendly and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including managing multichannel inbound customer enquires, logging all service requests related calls on the appropriate CRM system, checking the contract and warranty status of the reported system and capturing all the contact information and process checks. You will coordinate all logged service request calls to the respective technical support teams. Act as a point of contact for the switchboard for general customer-related enquiries, forwarding them to the appropriate areas of the business. Create spare part and test equipment orders as required by the customer service engineer for planned visits and coordinate their delivery. Required Experience; Experience of using a CRM or ordering systemExperience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of sales orders over the phone and via emailProven experience of handling telephone-based customer queriesExperience of working under pressure and with deadlinesExperience of team work and being able to work collaboratively with othersArticulate, polite and conscientious phone mannerAble to learn complex software systems effectively and efficiently Salary: £28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC, Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #